About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Feb 04, 2026
Full time
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Select how often (in days) to receive an alert: Location: Any location within EoE or London networks. Advertised Salary: £48,747 to £57,348 per annum Job Function: Operations Working Hours: 37 Location Type: Hybrid Contract Type: Permanent Posting End Date: Sunday 1st Feb 2026 Champion customer experience. Drive performance. Make every interaction count. We have an exciting opportunity for a Customer Performance Specialist to join our team. This is a permanent, full time position (37.5 hours per week) working Monday to Friday. The role follows a hybrid working model, and candidates must reside within the network area, as you will be expected to work from the East of England or North London at least three days per week. You will also participate in a standby rota to provide out of hours support. A company car is provided for this role, and a full UK driving licence is essential to be considered. As a Customer Performance Specialist, you'll lead initiatives to improve customer experience, monitor performance, and embed a customer first culture across operational teams. You'll analyse customer metrics, drive digital enhancements, and coach your team to deliver exceptional service. Why you'll love this role: Customer Strategy - Drive and deliver the customer service strategy, ensuring positive journeys and operational excellence. Performance Improvement - Monitor satisfaction scores and complaints handling, recommending actions to achieve upper quartile performance. Innovation - Collaborate on digital and self service enhancements to improve customer experience. Engagement & Education - Facilitate workshops, create bespoke training materials, and support operational teams and managers to embed customer first thinking. Leadership - Coach and develop direct reports, fostering a culture of continuous improvement. What you'll bring: You're passionate about improving our customer's experiences and have strong analytical and leadership skills. Qualifications & Experience: HNC or NVQ in Customer Service (or equivalent). Knowledge of operational processes and regulated service standards, including GSOP, complaint handling, and customer satisfaction performance. Proven experience or able to demonstrate experience in delivering customer focused projects and initiatives. Comprehensive understanding of customer facing processes: Emergency Response & Repair (ER&R), Connections, Operations & Maintenance (O&M), MOBs, mains replacement, streetworks, and reinstatement. Ability to influence and promote services that support customers in vulnerable situations, including Priority Services Register (PSR). Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Proficiency in CRM, SAP, and data analysis to design future processes and communications. (Optional addition) Awareness of Cadent's decarbonisation initiatives, including hydrogen blending trials and sustainability commitments. Skills: Confident communication and interpersonal skills, with proven ability to create and deliver customer focused presentations to large and diverse audiences. Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Knowledge of digitalisation trends and customer engagement tools, including self service platforms and real time communication channels. High adaptability and openness to change in a regulated, fast moving environment. Excellent stakeholder collaboration skills, with experience engaging MPs, local authorities, contractors, and community partners to deliver seamless customer experiences. Ability to champion services for vulnerable customers and ensure compliance with GSOP and Priority Services Register requirements. Ready to champion customer experience and make a real impact? Join us as a Customer Performance Specialist and help shape the future of customer service. At Cadent, we're thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do. What's In It for You Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer: Annual bonus Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more We support a healthy work life balance and are open to flexible working options. Diversity and Inclusion Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you! What's next? To be considered for this role, please submit your application with an up to date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd Be part of something big. Help shape the future of gas for generations to come. All calls are recorded and may be monitored. Please only call the national gas emergency number if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. Please see this advice if your gas boiler is not working or if you are having any issues with any other appliances.
Feb 04, 2026
Full time
Select how often (in days) to receive an alert: Location: Any location within EoE or London networks. Advertised Salary: £48,747 to £57,348 per annum Job Function: Operations Working Hours: 37 Location Type: Hybrid Contract Type: Permanent Posting End Date: Sunday 1st Feb 2026 Champion customer experience. Drive performance. Make every interaction count. We have an exciting opportunity for a Customer Performance Specialist to join our team. This is a permanent, full time position (37.5 hours per week) working Monday to Friday. The role follows a hybrid working model, and candidates must reside within the network area, as you will be expected to work from the East of England or North London at least three days per week. You will also participate in a standby rota to provide out of hours support. A company car is provided for this role, and a full UK driving licence is essential to be considered. As a Customer Performance Specialist, you'll lead initiatives to improve customer experience, monitor performance, and embed a customer first culture across operational teams. You'll analyse customer metrics, drive digital enhancements, and coach your team to deliver exceptional service. Why you'll love this role: Customer Strategy - Drive and deliver the customer service strategy, ensuring positive journeys and operational excellence. Performance Improvement - Monitor satisfaction scores and complaints handling, recommending actions to achieve upper quartile performance. Innovation - Collaborate on digital and self service enhancements to improve customer experience. Engagement & Education - Facilitate workshops, create bespoke training materials, and support operational teams and managers to embed customer first thinking. Leadership - Coach and develop direct reports, fostering a culture of continuous improvement. What you'll bring: You're passionate about improving our customer's experiences and have strong analytical and leadership skills. Qualifications & Experience: HNC or NVQ in Customer Service (or equivalent). Knowledge of operational processes and regulated service standards, including GSOP, complaint handling, and customer satisfaction performance. Proven experience or able to demonstrate experience in delivering customer focused projects and initiatives. Comprehensive understanding of customer facing processes: Emergency Response & Repair (ER&R), Connections, Operations & Maintenance (O&M), MOBs, mains replacement, streetworks, and reinstatement. Ability to influence and promote services that support customers in vulnerable situations, including Priority Services Register (PSR). Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Proficiency in CRM, SAP, and data analysis to design future processes and communications. (Optional addition) Awareness of Cadent's decarbonisation initiatives, including hydrogen blending trials and sustainability commitments. Skills: Confident communication and interpersonal skills, with proven ability to create and deliver customer focused presentations to large and diverse audiences. Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Knowledge of digitalisation trends and customer engagement tools, including self service platforms and real time communication channels. High adaptability and openness to change in a regulated, fast moving environment. Excellent stakeholder collaboration skills, with experience engaging MPs, local authorities, contractors, and community partners to deliver seamless customer experiences. Ability to champion services for vulnerable customers and ensure compliance with GSOP and Priority Services Register requirements. Ready to champion customer experience and make a real impact? Join us as a Customer Performance Specialist and help shape the future of customer service. At Cadent, we're thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do. What's In It for You Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer: Annual bonus Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more We support a healthy work life balance and are open to flexible working options. Diversity and Inclusion Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you! What's next? To be considered for this role, please submit your application with an up to date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd Be part of something big. Help shape the future of gas for generations to come. All calls are recorded and may be monitored. Please only call the national gas emergency number if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. Please see this advice if your gas boiler is not working or if you are having any issues with any other appliances.
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
Feb 04, 2026
Full time
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Feb 04, 2026
Full time
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
Feb 04, 2026
Full time
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Feb 04, 2026
Seasonal
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
Feb 04, 2026
Full time
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Staff Scrum Master Global Front of Stores What you'll discover Inclusive culture and career growth opportunities. Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more. Challenging, collaborative, and team-based environment. Tower profile The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process for our customers (sales, returns, and exchanges), enable payment processing and TJX rewards programs, facilitate downstream sales audit and financial reporting, and much more! The Global Front of Stores Delivery Team manages the delivery of solutions to our global stores that enrich the customer experience and provide business value. We are seeking a motivated, talented Senior Staff Scrum Master to deliver these capabilities and solutions to drive value to our stakeholders. What you'll do In the role of Staff Scrum Master, you will lead a Scrum/Kanban Team(s) where your core responsibilities will include managing the flow of work throughout the ART, assisting teams to clear obstacles, manage risks, resolve issues, and deliver on commitments. You will work closely with the Product, Delivery, and Engineering teams, planning, coordinating, and executing the deployment into production for large epics/initiatives that span multiple product and shared services teams. What you'll need We are looking for a Staff Scrum Master who has proven ability to effectively lead delivery efforts and drive outcomes that enhance flow of work efficiencies across Global Front of Stores Agile Release Train. Looking for experienced team member with demonstrated success taking charge to align multiple teams, managing complex initiatives, and driving timely completion of ART wide commitments. Skills/Knowledge: 5-8 years in Agile environment as a Scrum Master/Project Manager/Program Manager with dedicated agile teams using scrum/SAFE Proven success with communication, facilitation, influencing, negotiation, and team-building skills Self-driven and flexible team member who adapts quickly and demonstrates ability to work well with others (diverse stakeholders and personality types) as well as independently, applying critical thinking and problem-solving skills Experience working with Agile tools such as JIRA and Confluence as well as Power BI Dashboards (a plus) Consistently proven ability to manage moderately complex work through their teams, thriving in a fast paced environment Experience leading cross functional teams to deliver multiple, concurrent releases to production leveraging process to drive consistency Proven success in delivering outcomes for continuous improvement activities focused on driving efficiencies and speed to value across teams/ART Experience in reviewing metrics to measure team progress and handles achieving baseline KPIs Ability to show situational awareness, be the first to notice differences and issues as they arise and elevate where appropriate Bachelor's Degree or equivalent IT Delivery skillset / training / experience SAFe or equivalent Scrum Master certification preferred Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 300 Value Way Location: USA Home Office Marlborough MA 300 Value Way This position has a starting salary range of $(phone number removed) to $(phone number removed) per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
Feb 04, 2026
Full time
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Staff Scrum Master Global Front of Stores What you'll discover Inclusive culture and career growth opportunities. Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more. Challenging, collaborative, and team-based environment. Tower profile The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process for our customers (sales, returns, and exchanges), enable payment processing and TJX rewards programs, facilitate downstream sales audit and financial reporting, and much more! The Global Front of Stores Delivery Team manages the delivery of solutions to our global stores that enrich the customer experience and provide business value. We are seeking a motivated, talented Senior Staff Scrum Master to deliver these capabilities and solutions to drive value to our stakeholders. What you'll do In the role of Staff Scrum Master, you will lead a Scrum/Kanban Team(s) where your core responsibilities will include managing the flow of work throughout the ART, assisting teams to clear obstacles, manage risks, resolve issues, and deliver on commitments. You will work closely with the Product, Delivery, and Engineering teams, planning, coordinating, and executing the deployment into production for large epics/initiatives that span multiple product and shared services teams. What you'll need We are looking for a Staff Scrum Master who has proven ability to effectively lead delivery efforts and drive outcomes that enhance flow of work efficiencies across Global Front of Stores Agile Release Train. Looking for experienced team member with demonstrated success taking charge to align multiple teams, managing complex initiatives, and driving timely completion of ART wide commitments. Skills/Knowledge: 5-8 years in Agile environment as a Scrum Master/Project Manager/Program Manager with dedicated agile teams using scrum/SAFE Proven success with communication, facilitation, influencing, negotiation, and team-building skills Self-driven and flexible team member who adapts quickly and demonstrates ability to work well with others (diverse stakeholders and personality types) as well as independently, applying critical thinking and problem-solving skills Experience working with Agile tools such as JIRA and Confluence as well as Power BI Dashboards (a plus) Consistently proven ability to manage moderately complex work through their teams, thriving in a fast paced environment Experience leading cross functional teams to deliver multiple, concurrent releases to production leveraging process to drive consistency Proven success in delivering outcomes for continuous improvement activities focused on driving efficiencies and speed to value across teams/ART Experience in reviewing metrics to measure team progress and handles achieving baseline KPIs Ability to show situational awareness, be the first to notice differences and issues as they arise and elevate where appropriate Bachelor's Degree or equivalent IT Delivery skillset / training / experience SAFe or equivalent Scrum Master certification preferred Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 300 Value Way Location: USA Home Office Marlborough MA 300 Value Way This position has a starting salary range of $(phone number removed) to $(phone number removed) per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Position Summary Euravia Engineering & Supply Co Ltd, a part of Magellan Aerospace Kelbrook, Lancashire has an exciting opportunity for a General Manager. Full-time-permanent position Working Monday-Friday 37.5 hours per week - Monday to Thursday 7:45am - 4:30pm / Friday 7:45am - 12:15pm (flexibility to work additional hours in support of the business plus some travel will be required) Job location: Colne Road, Kelbrook, Lancashire BB18 6SN The General Manager is responsible for all facilities on the Division/Site. The core responsibility of the General Manager is to assume full P&L accountability for the business, and work with the Regional Director Operations to refine, develop and oversee the implementation of a strategic business plan, aligned with the overall corporate strategy for Magellan. The General Manager will apply strong leadership and relationship management skills to deliver a cultural change and take our facility from its current state, through a multi year journey to becoming a world class facility as a part of the Magellan Portfolio. The right candidate will model good behaviours, setting core priorities against the multi year action plan, acting as a leader, coach and manager for the heads of function. The incumbent should assess existing workflows, identify opportunities for improvement, and help formalize and implement scalable processes and procedures across the organization. The ideal candidate will bring structure, accountability, and a commitment to continuous improvement to ensure consistent quality, efficiency, and compliance within a highly technical and regulated environment. This description is a general statement and does not include other duties as assigned. Perks and Benefits A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc Long Service Awards Enhanced Holiday Entitlement based on length of service Free parking Essential Duties and Responsibilities Develop, refine and oversee the implementation of a long- and short-term strategic business and cultural change plan, aligned to corporate strategy/objectives, working with your peers to ensure that they understand and are aligned to the same plan and understand their required supports and inputs for the growth of the plant. Strategically align with customers, understanding their needs and drivers, to develop plans which include commitments to delivery, performance measures, and price. Proactively participate and work with the Director of Business Development and VP Business Development, to ensure the long-term goals of the facility and the customer align. Set measurable financial goals (short & long term) that drive profitable business growth. Work closely with finance to ensure that you oversee and are supported on delivering against all financial metrics, including cash and asset management, reporting, corporate & regulatory policies. Oversee development of comprehensive annual business plan (including budgets, forecasts, and operational targets). Ensure divisional operating structure is optimally aligned to achieve efficiencies, also for growth. Evaluate strengths and weaknesses of manufacturing team to ensure long-term health, productivity, with a high-performance culture. Ensure appropriate skills and staffing levels are maintained and making suggestions and insights on the long-term structure of the business, to ensure optimal delivery. Improve facility performance by successful implementation and maintenance of Corporate MOS (Magellan Operating System). Work with the Head of CI to create a long term multi year CI strategy, to support the company's growth and change aspirations, ensuring that we remain a class leader in machining capability. Utilize agreed performance metrics that are developed to measure ongoing strategic success and identify areas for improvement or consideration, to ensure that the right metrics are considered when understanding the delivery and growth of the business. Develop in-depth understanding of the business, building an initial report/strategy that highlights the high priority challenges, as well as understanding the key stakeholders and supporting functions and helping them understand their role in delivering for the long-term success of the business. Ensure all internal business systems are operating optimally to direct, monitor and measure company resources. Develop a strong and well-functioning senior management team. Work with the growing safety and quality teams, to ensure a strong safety and quality first culture to align with the Company globally. Lead from the front in a multidisciplinary team that guides, motivates and develops all staff. Grow and develop the site SLT, ensuring compliance with Company policies and Establish and maintain a regular internal and management review process, working closely with the site HRBP, Head of UK Learning and UK HRD to nurture, develop and grow the site's SLT as potential future leaders within Magellan, delivering plans for improvement and development. Develop a culture of operational excellence, creative thought, and continuous improvement throughout the facility. Be a champion for change and a people focused culture. MRO Essential Duties & Requirements UK CAA Part-145 compliance ownership: liaison with Accountable Manager, readiness for audits and MOE change governance. Full responsibility as accountable manager at a respected EASA 145 approved MRO facility. The role has full site responsibility. All functions and disciplines report into this position. Model leadership values and behaviours for the Euravia team, building a mission and vision for the team that supports Magellan and delivers the MRO strategy for Euravia. Provide business reporting and analytics to the corporate senior team, building links with other Magellan global MRO facilities and leaders to maximise the value of the MRO footprint. Maintain operational compliance in line with relevant safety agencies such as EASA and CAA. Skills/Knowledge Requirements: Academic: Degree in Business/ Aerospace/ Engineering or similar. MBA/ Chartered Member of the institute of Engineering/ Six Sigma Green Belt desirable. Professional Accreditations: Project Management certification an asset. MRO experience is highly desirable but not essential, exposure to business development and strong interpersonal skills highly desirable. Experience: P&L responsibility of a company, branch or division of a relevant size and scope. Senior management experience with precision/custom engineering manufacturing. Operations experience using lean manufacturing tools. Experience building and supporting a strong union relationship. Experience delivering cultural change and working closely with the HR function and leaders to build a one team culture. Experience with introducing and implementing core basics as well as experience of what world class manufacturing facilities should look like and deliver. Strong understanding of the end-to-end supply chain, knowledge of SAP desirable but not essential. Demonstrated mentoring/ people development experience. Aerospace industry experience an asset. Experience with leading Multi Site operations an asset. Key Competencies: Building and leading successful teams. Developing Talent. Experience putting together multi year business growth plans. Establishing Partnerships. Customer Engagement and relationship growth. Financial Acumen and an understanding of the P and L, PBIT, key financial metrics and drivers. Leading wholesale organisational and culture change. Operational Decision Making. Setting Business Strategies. Developing a one team approach. Taking a business on a multi phase journey/project. Other Skills & Personal Attributes: Strong relationship builder. Flexible and open-minded to outsourcing, strategic partnering and virtual work environments as options to traditional thinking. Strong mentor, coach and motivator. Demonstrates values consistent with the culture, management and operating style expected of Magellan employees. Confident and comfortable with challenging the status quo constructively, capable of supporting a culture of peer to manager and peer to peer accountability. Experience sharing best practice. Poise and politically astute. Ability to travel 10-20% within the region. About us: Euravia Engineering, A Magellan Aerospace Company is a specialist aviation company providing high quality, cost effective maintenance, repair and overhaul services for a wide range of gas turbines - with particular expertise in the Pratt and Whitney Canada PT6 engine series. Operating from four purpose-built, fully FAA and EASA approved facilities in Lancashire, England; Euravia offers a Total Support framework for PT6 Engine Operators around the world. Our focus is to address the Customer's unique individual requirements, delivering first class turboprop engine performance and reliability alongside peerless customer service, with efficient turn times and cost-effective pricing. At Magellan . click apply for full job details
Feb 04, 2026
Full time
Position Summary Euravia Engineering & Supply Co Ltd, a part of Magellan Aerospace Kelbrook, Lancashire has an exciting opportunity for a General Manager. Full-time-permanent position Working Monday-Friday 37.5 hours per week - Monday to Thursday 7:45am - 4:30pm / Friday 7:45am - 12:15pm (flexibility to work additional hours in support of the business plus some travel will be required) Job location: Colne Road, Kelbrook, Lancashire BB18 6SN The General Manager is responsible for all facilities on the Division/Site. The core responsibility of the General Manager is to assume full P&L accountability for the business, and work with the Regional Director Operations to refine, develop and oversee the implementation of a strategic business plan, aligned with the overall corporate strategy for Magellan. The General Manager will apply strong leadership and relationship management skills to deliver a cultural change and take our facility from its current state, through a multi year journey to becoming a world class facility as a part of the Magellan Portfolio. The right candidate will model good behaviours, setting core priorities against the multi year action plan, acting as a leader, coach and manager for the heads of function. The incumbent should assess existing workflows, identify opportunities for improvement, and help formalize and implement scalable processes and procedures across the organization. The ideal candidate will bring structure, accountability, and a commitment to continuous improvement to ensure consistent quality, efficiency, and compliance within a highly technical and regulated environment. This description is a general statement and does not include other duties as assigned. Perks and Benefits A company culture that promotes work life balance Access to mental health support Business performance related bonus Career development opportunities Commitment to continued learning and development Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc Long Service Awards Enhanced Holiday Entitlement based on length of service Free parking Essential Duties and Responsibilities Develop, refine and oversee the implementation of a long- and short-term strategic business and cultural change plan, aligned to corporate strategy/objectives, working with your peers to ensure that they understand and are aligned to the same plan and understand their required supports and inputs for the growth of the plant. Strategically align with customers, understanding their needs and drivers, to develop plans which include commitments to delivery, performance measures, and price. Proactively participate and work with the Director of Business Development and VP Business Development, to ensure the long-term goals of the facility and the customer align. Set measurable financial goals (short & long term) that drive profitable business growth. Work closely with finance to ensure that you oversee and are supported on delivering against all financial metrics, including cash and asset management, reporting, corporate & regulatory policies. Oversee development of comprehensive annual business plan (including budgets, forecasts, and operational targets). Ensure divisional operating structure is optimally aligned to achieve efficiencies, also for growth. Evaluate strengths and weaknesses of manufacturing team to ensure long-term health, productivity, with a high-performance culture. Ensure appropriate skills and staffing levels are maintained and making suggestions and insights on the long-term structure of the business, to ensure optimal delivery. Improve facility performance by successful implementation and maintenance of Corporate MOS (Magellan Operating System). Work with the Head of CI to create a long term multi year CI strategy, to support the company's growth and change aspirations, ensuring that we remain a class leader in machining capability. Utilize agreed performance metrics that are developed to measure ongoing strategic success and identify areas for improvement or consideration, to ensure that the right metrics are considered when understanding the delivery and growth of the business. Develop in-depth understanding of the business, building an initial report/strategy that highlights the high priority challenges, as well as understanding the key stakeholders and supporting functions and helping them understand their role in delivering for the long-term success of the business. Ensure all internal business systems are operating optimally to direct, monitor and measure company resources. Develop a strong and well-functioning senior management team. Work with the growing safety and quality teams, to ensure a strong safety and quality first culture to align with the Company globally. Lead from the front in a multidisciplinary team that guides, motivates and develops all staff. Grow and develop the site SLT, ensuring compliance with Company policies and Establish and maintain a regular internal and management review process, working closely with the site HRBP, Head of UK Learning and UK HRD to nurture, develop and grow the site's SLT as potential future leaders within Magellan, delivering plans for improvement and development. Develop a culture of operational excellence, creative thought, and continuous improvement throughout the facility. Be a champion for change and a people focused culture. MRO Essential Duties & Requirements UK CAA Part-145 compliance ownership: liaison with Accountable Manager, readiness for audits and MOE change governance. Full responsibility as accountable manager at a respected EASA 145 approved MRO facility. The role has full site responsibility. All functions and disciplines report into this position. Model leadership values and behaviours for the Euravia team, building a mission and vision for the team that supports Magellan and delivers the MRO strategy for Euravia. Provide business reporting and analytics to the corporate senior team, building links with other Magellan global MRO facilities and leaders to maximise the value of the MRO footprint. Maintain operational compliance in line with relevant safety agencies such as EASA and CAA. Skills/Knowledge Requirements: Academic: Degree in Business/ Aerospace/ Engineering or similar. MBA/ Chartered Member of the institute of Engineering/ Six Sigma Green Belt desirable. Professional Accreditations: Project Management certification an asset. MRO experience is highly desirable but not essential, exposure to business development and strong interpersonal skills highly desirable. Experience: P&L responsibility of a company, branch or division of a relevant size and scope. Senior management experience with precision/custom engineering manufacturing. Operations experience using lean manufacturing tools. Experience building and supporting a strong union relationship. Experience delivering cultural change and working closely with the HR function and leaders to build a one team culture. Experience with introducing and implementing core basics as well as experience of what world class manufacturing facilities should look like and deliver. Strong understanding of the end-to-end supply chain, knowledge of SAP desirable but not essential. Demonstrated mentoring/ people development experience. Aerospace industry experience an asset. Experience with leading Multi Site operations an asset. Key Competencies: Building and leading successful teams. Developing Talent. Experience putting together multi year business growth plans. Establishing Partnerships. Customer Engagement and relationship growth. Financial Acumen and an understanding of the P and L, PBIT, key financial metrics and drivers. Leading wholesale organisational and culture change. Operational Decision Making. Setting Business Strategies. Developing a one team approach. Taking a business on a multi phase journey/project. Other Skills & Personal Attributes: Strong relationship builder. Flexible and open-minded to outsourcing, strategic partnering and virtual work environments as options to traditional thinking. Strong mentor, coach and motivator. Demonstrates values consistent with the culture, management and operating style expected of Magellan employees. Confident and comfortable with challenging the status quo constructively, capable of supporting a culture of peer to manager and peer to peer accountability. Experience sharing best practice. Poise and politically astute. Ability to travel 10-20% within the region. About us: Euravia Engineering, A Magellan Aerospace Company is a specialist aviation company providing high quality, cost effective maintenance, repair and overhaul services for a wide range of gas turbines - with particular expertise in the Pratt and Whitney Canada PT6 engine series. Operating from four purpose-built, fully FAA and EASA approved facilities in Lancashire, England; Euravia offers a Total Support framework for PT6 Engine Operators around the world. Our focus is to address the Customer's unique individual requirements, delivering first class turboprop engine performance and reliability alongside peerless customer service, with efficient turn times and cost-effective pricing. At Magellan . click apply for full job details
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Sales Manager Dairy & Beverage Capital Equipment Location: South West England (within 1.5 hours of Bristol) Territory: South of the UK Salary: £40,000 £45,000 basic + bonus Benefits: Bonus (divisional target), private health scheme, pension, laptop, mobile phone, 25 days holiday + bank holidays The Role We are seeking an experienced Sales Manager to drive new business and manage key accounts within the dairy and beverage processing sector. This is a field-based role focused on selling capital equipment and engineered solutions to end users, working closely with suppliers to deliver complete, value-driven solutions. The role covers the southern UK, with a strong emphasis on developing new customer relationships while nurturing and growing existing key accounts. Sales opportunities range from £500 component orders through to multi-million-pound capital projects, often involving long and complex sales cycles. Key Responsibilities Develop and execute a sales strategy for the dairy and beverage sector across the southern UK Identify, target, and win new business opportunities, alongside managing established key accounts Sell a portfolio of capital equipment and components, including but not limited to: Plate heat exchangers Heat transfer solutions Tanks and vessels Separators Conveyors and associated process equipment Work collaboratively with supplier partners to deliver tailored engineering solutions to end users Manage long sales cycles, from early engagement and specification through to order placement and project handover Utilise company marketing support and inbound leads effectively Proactively generate new leads through: Cold calling LinkedIn outreach Trade shows and industry events Maintain accurate forecasting, pipeline management, and CRM updates Work closely with internal project and back-office teams to ensure smooth delivery and customer satisfaction About You Proven experience selling engineering-led, solution-based capital equipment Strong background selling directly to end users within the food & beverage industry, ideally dairy and beverage Comfortable selling both high-value capital projects and smaller component-based solutions Technically minded, with the ability to understand and communicate complex process and heat transfer solutions Confident in new business development and proactive prospecting Able to manage long, consultative sales cycles Strong communication, negotiation, and relationship-building skills Willing to travel extensively within the territory, including regular nights away What We Offer Competitive basic salary of £40,000 £45,000 Bonus scheme linked to divisional performance Private health scheme Company laptop and mobile phone Pension scheme 25 days holiday plus bank holidays Strong marketing support and a well-established back-office/project delivery team If this role is of interest please contact Dan Walton on (phone number removed) SER-IN
Feb 04, 2026
Full time
Sales Manager Dairy & Beverage Capital Equipment Location: South West England (within 1.5 hours of Bristol) Territory: South of the UK Salary: £40,000 £45,000 basic + bonus Benefits: Bonus (divisional target), private health scheme, pension, laptop, mobile phone, 25 days holiday + bank holidays The Role We are seeking an experienced Sales Manager to drive new business and manage key accounts within the dairy and beverage processing sector. This is a field-based role focused on selling capital equipment and engineered solutions to end users, working closely with suppliers to deliver complete, value-driven solutions. The role covers the southern UK, with a strong emphasis on developing new customer relationships while nurturing and growing existing key accounts. Sales opportunities range from £500 component orders through to multi-million-pound capital projects, often involving long and complex sales cycles. Key Responsibilities Develop and execute a sales strategy for the dairy and beverage sector across the southern UK Identify, target, and win new business opportunities, alongside managing established key accounts Sell a portfolio of capital equipment and components, including but not limited to: Plate heat exchangers Heat transfer solutions Tanks and vessels Separators Conveyors and associated process equipment Work collaboratively with supplier partners to deliver tailored engineering solutions to end users Manage long sales cycles, from early engagement and specification through to order placement and project handover Utilise company marketing support and inbound leads effectively Proactively generate new leads through: Cold calling LinkedIn outreach Trade shows and industry events Maintain accurate forecasting, pipeline management, and CRM updates Work closely with internal project and back-office teams to ensure smooth delivery and customer satisfaction About You Proven experience selling engineering-led, solution-based capital equipment Strong background selling directly to end users within the food & beverage industry, ideally dairy and beverage Comfortable selling both high-value capital projects and smaller component-based solutions Technically minded, with the ability to understand and communicate complex process and heat transfer solutions Confident in new business development and proactive prospecting Able to manage long, consultative sales cycles Strong communication, negotiation, and relationship-building skills Willing to travel extensively within the territory, including regular nights away What We Offer Competitive basic salary of £40,000 £45,000 Bonus scheme linked to divisional performance Private health scheme Company laptop and mobile phone Pension scheme 25 days holiday plus bank holidays Strong marketing support and a well-established back-office/project delivery team If this role is of interest please contact Dan Walton on (phone number removed) SER-IN
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Feb 03, 2026
Full time
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Location: Manor Royal Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Configuration Management Administrator Crawley -Hybrid (Minimum 3 days onsite) What the role has to offer: Room and attention to personal development Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution Choose between a technical expertise or a leadership path Build an international career within a leading Engineering Group Our Opportunity We have a great opportunity for a Configuration Management Administrator to join the Thales Underwater systems(UWS) engineering team.As a Configuration Management Administrator within Thales, you will: Be responsible for the registration and release of data managed in configuration Verify the integrity, validity and maintenance of records relating to the data, including traceability and history over the entire life cycle Take in charge the verification of the completeness of technical and non-technical data (whether internally and externally) Ensure the provision of up-to-date data to the relevant functions Record configuration baselines and provide status on identified gaps or omissions Translate the decisions of the Configuration Manager into the tool as required Be a configuration management tool (PLM) expert and provide support to the project/product team Archive obsolete data About You PROFILE: You graduated with a Higher National Certificate (HNC) or a Higher National Diploma (HND) and have experience in configuration management processes You are a communicator and a team player: you are willing to help and establish strong relationships with the rest of the team You are said to be methodical and meticulous, with a keen eye for details and advanced organizational skills You are proactiveCOMPETENCIES: You are able to understand configuration management processes and tools through the prism of contractual requirements and stakeholders' needs You foster continuous improvement and encourage a culture of feedback You are able to multi-task and prioritise without requiring regular direct supervision You can support the team with your good knowledge of configuration management tools & practices, as well as that of the Product Lifecycle Management domain (tools, technical data, reporting) You have the ability to establish and meet deadlines You understand the importance of data integrity Security Clearance statement Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a sole UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - What We Can Offer We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation. Flexibility: Your health and well-being matter to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, hybrid working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Benefits at Thales :Alongside a competitive base salary, we offer a benefits package, which includes; Half day every Friday, usually finishing around 13:00pm Hybrid working Pension Scheme 28 days annual leave (Plus Bank Holidays) Life Cover Progression and Development Opportunities 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Development focused targets, along with a variety of learning, development and career enhancement opportunities.Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!
Feb 03, 2026
Full time
Location: Manor Royal Crawley, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Configuration Management Administrator Crawley -Hybrid (Minimum 3 days onsite) What the role has to offer: Room and attention to personal development Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution Choose between a technical expertise or a leadership path Build an international career within a leading Engineering Group Our Opportunity We have a great opportunity for a Configuration Management Administrator to join the Thales Underwater systems(UWS) engineering team.As a Configuration Management Administrator within Thales, you will: Be responsible for the registration and release of data managed in configuration Verify the integrity, validity and maintenance of records relating to the data, including traceability and history over the entire life cycle Take in charge the verification of the completeness of technical and non-technical data (whether internally and externally) Ensure the provision of up-to-date data to the relevant functions Record configuration baselines and provide status on identified gaps or omissions Translate the decisions of the Configuration Manager into the tool as required Be a configuration management tool (PLM) expert and provide support to the project/product team Archive obsolete data About You PROFILE: You graduated with a Higher National Certificate (HNC) or a Higher National Diploma (HND) and have experience in configuration management processes You are a communicator and a team player: you are willing to help and establish strong relationships with the rest of the team You are said to be methodical and meticulous, with a keen eye for details and advanced organizational skills You are proactiveCOMPETENCIES: You are able to understand configuration management processes and tools through the prism of contractual requirements and stakeholders' needs You foster continuous improvement and encourage a culture of feedback You are able to multi-task and prioritise without requiring regular direct supervision You can support the team with your good knowledge of configuration management tools & practices, as well as that of the Product Lifecycle Management domain (tools, technical data, reporting) You have the ability to establish and meet deadlines You understand the importance of data integrity Security Clearance statement Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires you to be a sole UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - What We Can Offer We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation. Flexibility: Your health and well-being matter to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, hybrid working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Benefits at Thales :Alongside a competitive base salary, we offer a benefits package, which includes; Half day every Friday, usually finishing around 13:00pm Hybrid working Pension Scheme 28 days annual leave (Plus Bank Holidays) Life Cover Progression and Development Opportunities 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Development focused targets, along with a variety of learning, development and career enhancement opportunities.Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales. In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!
Motorola Solutions values your privacy .Customer Success Manager page is loaded Customer Success Managerlocations: UK London Area OFFSITEtime type: Full timeposted on: Posted Todayjob requisition id: R61103 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Enterprise Software Customer Success Team empowers our customers to identify and unleash the full power of their Enterprise Software products and services. Webuild strong relationships with organizations and key work partners by actively engaging to uncover and understand their most urgent needs and highest priority activities. We arecommitted to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job DescriptionIn this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximize product adoption, usage and satisfaction as well as ensure customers are receiving their support entitlements according to their contract.The ideal candidate will be responsible for building strong, long-lasting relationships with our Enterprise clients, ensuring they achieve maximum value from our software solutions, and driving retention, expansion, and advocacy in coordination with account managers (sales).Customer Success Managers are responsible for partnering with customers to promote their full adoption of enterprise software solutions and services, including growing their ongoing use, value creation and overall satisfaction.Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are clearly documented and understood. Responsibilities: By gaining a deep understanding of who the organization is, what they are trying to achieve both strategically and operationally, Customer Success Managers are able to align Motorola's Enterprise Software to the organization's outcomes. Customer Success Managers grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with technical, operational and business leadership representatives to document organization goals, product use-cases and outcomes. Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. Customer Retention - Develop and implement strategies to minimize client churn. Customer Success Managers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key organization contacts. Customer Success Managers drive adoption, outcomes and annual recurring revenue and identify opportunities for account renewal and expansion. Customer Success Managers work in coordination with account managers to identify and support expansion sales opportunities within the customer account This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes. Basic Requirements Key Characteristics: Work proactively with customers in their assigned book of business. Follow Day in the Life guidelines, meet documented quarterly and yearly individual and team goals. Manager for customers internally with key work partners (deployment, sales, support, product). Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. Communication: Ability to communicate clearly and effectively with customers, peers and managers. Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role. Data-Driven: Proficiency in analyzing usage data and health scores to inform success strategies. Strategic Thinker: Ability to understand complex business challenges and map them to our software solutions. Produce customer action plans, project documentation, track all client interaction. Energetic, kind, self-driven person, committed to deeply understanding customer pain-points, managing expectations, and serving as their trusted partner on behalf of Motorola Solutions. Basic Requirements 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management. Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero). Must be able to obtain background clearance as required by customers. Familiar with (or proven aptitude for understanding similar software) the Noggin enterprise software. In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Feb 03, 2026
Full time
Motorola Solutions values your privacy .Customer Success Manager page is loaded Customer Success Managerlocations: UK London Area OFFSITEtime type: Full timeposted on: Posted Todayjob requisition id: R61103 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Enterprise Software Customer Success Team empowers our customers to identify and unleash the full power of their Enterprise Software products and services. Webuild strong relationships with organizations and key work partners by actively engaging to uncover and understand their most urgent needs and highest priority activities. We arecommitted to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job DescriptionIn this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximize product adoption, usage and satisfaction as well as ensure customers are receiving their support entitlements according to their contract.The ideal candidate will be responsible for building strong, long-lasting relationships with our Enterprise clients, ensuring they achieve maximum value from our software solutions, and driving retention, expansion, and advocacy in coordination with account managers (sales).Customer Success Managers are responsible for partnering with customers to promote their full adoption of enterprise software solutions and services, including growing their ongoing use, value creation and overall satisfaction.Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are clearly documented and understood. Responsibilities: By gaining a deep understanding of who the organization is, what they are trying to achieve both strategically and operationally, Customer Success Managers are able to align Motorola's Enterprise Software to the organization's outcomes. Customer Success Managers grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with technical, operational and business leadership representatives to document organization goals, product use-cases and outcomes. Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. Customer Retention - Develop and implement strategies to minimize client churn. Customer Success Managers will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for key organization contacts. Customer Success Managers drive adoption, outcomes and annual recurring revenue and identify opportunities for account renewal and expansion. Customer Success Managers work in coordination with account managers to identify and support expansion sales opportunities within the customer account This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase and remove barriers and challenges that keep customers from achieving their outcomes. Basic Requirements Key Characteristics: Work proactively with customers in their assigned book of business. Follow Day in the Life guidelines, meet documented quarterly and yearly individual and team goals. Manager for customers internally with key work partners (deployment, sales, support, product). Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. Communication: Ability to communicate clearly and effectively with customers, peers and managers. Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role. Data-Driven: Proficiency in analyzing usage data and health scores to inform success strategies. Strategic Thinker: Ability to understand complex business challenges and map them to our software solutions. Produce customer action plans, project documentation, track all client interaction. Energetic, kind, self-driven person, committed to deeply understanding customer pain-points, managing expectations, and serving as their trusted partner on behalf of Motorola Solutions. Basic Requirements 4+ years experience in one of the following: customer advocacy, sales, engineering, or project management. Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero). Must be able to obtain background clearance as required by customers. Familiar with (or proven aptitude for understanding similar software) the Noggin enterprise software. In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes. Two weeks additional pay per year (holiday bonus). 25 days holiday entitlement + bank holidays. Attractive defined contribution pension scheme. Employee stock purchase plan. Flexible working options. Private medical care. Life assurance. Enhanced maternity and paternity pay. Career development support and wide ranging learning opportunities. Employee health and wellbeing support EAP, wellbeing guidance etc. Carbon neutral initiatives/goals. Corporate social responsibility initiatives including support for volunteering days. Well known companies discount scheme. Travel RequirementsUnder 25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Overview Create the future of travel with us Whether it's to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That's why we've started to rebuild the infrastructure that underpins the travel industry. We're on a mission to unravel travel - simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Our team in London is growing and we're looking for talented people to join us on our journey. Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Customer Success Manager (CSM) to maximise our customers' use of Duffel's technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and Product Support Specialists. You will collaborate with a cross-functional group across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 5+ years helping enterprise customers maximise the value of a software or technology product Track record of expanding/growing customer relationships and reducing customer churn Experience working at a rapidly scaling startup Experience supporting implemenation, including pre, during and post launch activities Track record of expeditiously answering and solving product related questions The ability to handle diverse responsibilities and work independently to achieve desired results; have sound judgment and business acumen. Excellent communication skills, with ability to express complex business and technology issues in a clear way. Strong analytical skills: you enjoy digging into data to find insights and drive decisions Strong project management skills Experience working in cross-functional teams and aligning resources to customer outcomes Experience driving customer feedback loop to shape product roadmap and influence sales strategy Excellent written and verbal communication skills in English. Additional European languages are a plus! Bonus Deep knowledge of travel technology - specifically airline and/or hotel distribution systems Exprience leveraging AI automation to increase efficency in customer portfolio management Experience working with customer support and operations teams What you will do Own the day to day relationship with an assigned group of Duffel's strategic business customers Communicate proactively with customers to keep them engaged and maximise the use of our services and solutions Analyse customers' needs and suggest upgrades or additional features to meet their requirements Provide product and commercial performance reports to improve and grow customer use of Duffel's solutions Develop KPIs with each partner to measure and analyse business and technical performance and grow our utility to the partner Champion your portfolio's product needs within Duffel to inform our technology strategy and roadmap Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness What you can expect from us We're dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That's why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief. Note to recruitment agencies Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.
Feb 03, 2026
Full time
Overview Create the future of travel with us Whether it's to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller. That's why we've started to rebuild the infrastructure that underpins the travel industry. We're on a mission to unravel travel - simplifying systems and building the tools that will make the future of travel effortless. We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies. Our team in London is growing and we're looking for talented people to join us on our journey. Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Customer Success Manager (CSM) to maximise our customers' use of Duffel's technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and Product Support Specialists. You will collaborate with a cross-functional group across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 5+ years helping enterprise customers maximise the value of a software or technology product Track record of expanding/growing customer relationships and reducing customer churn Experience working at a rapidly scaling startup Experience supporting implemenation, including pre, during and post launch activities Track record of expeditiously answering and solving product related questions The ability to handle diverse responsibilities and work independently to achieve desired results; have sound judgment and business acumen. Excellent communication skills, with ability to express complex business and technology issues in a clear way. Strong analytical skills: you enjoy digging into data to find insights and drive decisions Strong project management skills Experience working in cross-functional teams and aligning resources to customer outcomes Experience driving customer feedback loop to shape product roadmap and influence sales strategy Excellent written and verbal communication skills in English. Additional European languages are a plus! Bonus Deep knowledge of travel technology - specifically airline and/or hotel distribution systems Exprience leveraging AI automation to increase efficency in customer portfolio management Experience working with customer support and operations teams What you will do Own the day to day relationship with an assigned group of Duffel's strategic business customers Communicate proactively with customers to keep them engaged and maximise the use of our services and solutions Analyse customers' needs and suggest upgrades or additional features to meet their requirements Provide product and commercial performance reports to improve and grow customer use of Duffel's solutions Develop KPIs with each partner to measure and analyse business and technical performance and grow our utility to the partner Champion your portfolio's product needs within Duffel to inform our technology strategy and roadmap Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness What you can expect from us We're dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That's why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief. Note to recruitment agencies Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI powered customer engagement. This is a career defining opportunity to lead a world class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Feb 03, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI powered customer engagement. This is a career defining opportunity to lead a world class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
