Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
Feb 05, 2026
Full time
Overview A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers in creating meaningful 'me time' moments, we're in the business of helping people thrive. Working in an ever-changing scale-up where things are messy and resources are limited isn't for everyone. If you thrive in environments with fixed processes, clearly separated teams, and low tolerance for challenge, then, if we're honest, we're probably not for you. But if you enjoy imposing structure, raising standards, and acting as the calm authority between business and complex technical systems, you'll likely love it here. The people you'll like to work with and the systems you'll enjoy untangling: Role As a Data Technical Delivery Manager, reporting to the Head of Customer Data and Technology your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics. You'll own the single intake ("front door") for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards. Day to day, that means challenging requests like "I need a dashboard" and breaking them down into the real work underneath: Do we need a new Salesforce field or object change? Does the BigQuery pipeline need to be updated? Is the semantic layer ready for analysts to use? You'll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive. Essentially, to ensure you succeed in this role you're going to need 5+ years' experience in technical delivery, data operations, or technical project management A strong working understanding of the end-to-end data lifecycle (Salesforce BigQuery analytics tools such as Looker) Advanced, hands-on experience with Jira, including workflow design, automation, and cross-project dependency tracking Proven experience running cross-functional Agile ceremonies (stand-ups, planning, backlog refinement) for technical teams Conversational-level English (spoken and written) - English is our company language and used for all business-wide communication It will also help you to have Experience working directly with Salesforce schemas, objects, and the downstream reporting impact of schema changes A background in environments where multiple technical teams depend on each other to deliver end-to-end outcomes Certifications such as PMP, Scrum Master, or Salesforce Administrator (or equivalent real-world experience) What success looks like in your first months Launching a single, standardised intake process for all data requests Creating clear dependency visibility so teams aren't blocked by unclear hand-offs Cleaning up and restructuring existing backlogs so only "delivery-ready" work remains Benefits Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way. If you have questions, just drop us a note - we're happy to explain more. Our Diversity and Inclusion Commitment We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. Kindly submit your application and CV in English to ensure it is successfully reviewed.
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Feb 05, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you re confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move. We re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business. Tell me more As the Customer Services Manager, you ll take ownership of the customer service team and champion a continuous improvement culture. You ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service. You ll be involved in: Leading, developing and performance-managing the customer service team Ensuring safety, compliance and adherence to AS9100/ISO quality standards Managing customer escalations, RMAs, reviews and communication Working with Supply Chain & Production to protect On-Time-Delivery (OTD) Supporting SIOP, demand forecasting and ERP/CRM data accuracy Reviewing quotations, supporting commercial decisions and contract adherence Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People A varied, impactful position where you ll influence customer satisfaction and overall business performance. Why apply? You ll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression. What do you need? Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment Strong leadership, coaching and change management skills Excellent communication and ability to influence at all levels ERP experience (e.g. SYSPRO) + solid commercial awareness Knowledge of AS9100/IATF16949/ISO9001 Confident with KPIs, data, reporting and continuous improvement Lean experience (Yellow Belt minimum) Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management. Ready to move forward? If you re a Customer Services Manager looking for your next challenge in Segensworth, we d love to hear from you. Apply today or contact me directly for a confidential chat. Kingdom People are acting as an Recruitment Agency in relation to this vacancy.
Feb 05, 2026
Full time
Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you re confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move. We re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business. Tell me more As the Customer Services Manager, you ll take ownership of the customer service team and champion a continuous improvement culture. You ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service. You ll be involved in: Leading, developing and performance-managing the customer service team Ensuring safety, compliance and adherence to AS9100/ISO quality standards Managing customer escalations, RMAs, reviews and communication Working with Supply Chain & Production to protect On-Time-Delivery (OTD) Supporting SIOP, demand forecasting and ERP/CRM data accuracy Reviewing quotations, supporting commercial decisions and contract adherence Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People A varied, impactful position where you ll influence customer satisfaction and overall business performance. Why apply? You ll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression. What do you need? Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment Strong leadership, coaching and change management skills Excellent communication and ability to influence at all levels ERP experience (e.g. SYSPRO) + solid commercial awareness Knowledge of AS9100/IATF16949/ISO9001 Confident with KPIs, data, reporting and continuous improvement Lean experience (Yellow Belt minimum) Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management. Ready to move forward? If you re a Customer Services Manager looking for your next challenge in Segensworth, we d love to hear from you. Apply today or contact me directly for a confidential chat. Kingdom People are acting as an Recruitment Agency in relation to this vacancy.
Field Service Engineer Location: Field based (UK & International Travel) Along the M4 Corridor - Coventry - Birmingham - London - to all over the UK. The Field Service Engineer is responsible for the installation, maintenance, repair and commissioning of electrical equipment at customer sites throughout the UK. This role ensures equipment is safe, reliable, and performing to the required technical standards, while delivering excellent customer service. Key Responsibilities of this Field Service Engineer Role: Provide frontline technical support to customers, ensuring issues are resolved quickly and professionally. Investigate equipment faults, identify root causes, and implement effective repair solutions. Conduct inspections and testing throughout all stages of work, ensuring equipment is safe and fully operational before handover. Produce clear work documentation, including risk assessments and method statements for all tasks. Carry out site surveys to gather technical information for reporting, quoting, and project planning. Work closely with the Service Manager when assigned to overseas or complex service projects. Support other service engineers by sharing technical knowledge and assisting with more complex tasks. Perform scheduled servicing, repairs, and product upgrades in line with technical specifications and service procedures. Work safely in environments that may involve electrical hazards, ensuring all work meets safety regulations. Act as the primary point of contact for customers while on-site, ensuring they are updated throughout the job. Follow all company procedures, safety guidelines, and quality standards. Uphold company values and contribute positively to team culture. Complete any other reasonable duties required to support the service function. Essential Skills, Experience & Qualifications needed for this Field Service Engineer role: Strong knowledge of high voltage electrical distribution/supply systems with proven fault finding and repair ability. Experience with switchgears. Experience working with electrical capital equipment, including installation, commissioning, and design principles. Qualified or willing to train to work in hazardous or controlled electrical environments. Ability to read and work from technical data, diagrams, and engineering documentation with excellent attention to detail. Capable of working independently, managing workloads, and delivering work accurately to agreed plans. Strong problem solving skills with a right first time approach. Customer focused attitude with good communication and commercial awareness. Salary & Benefits: Base salary: Up to £45,000- DOE Overtime: Up to circa 20,000 additional earnings plus benefits Click Apply, or contact Jamie Garcia - Courtice (Orion Electrotech, Aylesbury) for more info: (url removed) Ref: INDMAN Thank you for your application. Due to the volume of applications, we cannot respond to everyone personally. If you haven't heard back within 5 working days, please assume your application has been unsuccessful. To view other vacancies, please visit our website.
Feb 05, 2026
Full time
Field Service Engineer Location: Field based (UK & International Travel) Along the M4 Corridor - Coventry - Birmingham - London - to all over the UK. The Field Service Engineer is responsible for the installation, maintenance, repair and commissioning of electrical equipment at customer sites throughout the UK. This role ensures equipment is safe, reliable, and performing to the required technical standards, while delivering excellent customer service. Key Responsibilities of this Field Service Engineer Role: Provide frontline technical support to customers, ensuring issues are resolved quickly and professionally. Investigate equipment faults, identify root causes, and implement effective repair solutions. Conduct inspections and testing throughout all stages of work, ensuring equipment is safe and fully operational before handover. Produce clear work documentation, including risk assessments and method statements for all tasks. Carry out site surveys to gather technical information for reporting, quoting, and project planning. Work closely with the Service Manager when assigned to overseas or complex service projects. Support other service engineers by sharing technical knowledge and assisting with more complex tasks. Perform scheduled servicing, repairs, and product upgrades in line with technical specifications and service procedures. Work safely in environments that may involve electrical hazards, ensuring all work meets safety regulations. Act as the primary point of contact for customers while on-site, ensuring they are updated throughout the job. Follow all company procedures, safety guidelines, and quality standards. Uphold company values and contribute positively to team culture. Complete any other reasonable duties required to support the service function. Essential Skills, Experience & Qualifications needed for this Field Service Engineer role: Strong knowledge of high voltage electrical distribution/supply systems with proven fault finding and repair ability. Experience with switchgears. Experience working with electrical capital equipment, including installation, commissioning, and design principles. Qualified or willing to train to work in hazardous or controlled electrical environments. Ability to read and work from technical data, diagrams, and engineering documentation with excellent attention to detail. Capable of working independently, managing workloads, and delivering work accurately to agreed plans. Strong problem solving skills with a right first time approach. Customer focused attitude with good communication and commercial awareness. Salary & Benefits: Base salary: Up to £45,000- DOE Overtime: Up to circa 20,000 additional earnings plus benefits Click Apply, or contact Jamie Garcia - Courtice (Orion Electrotech, Aylesbury) for more info: (url removed) Ref: INDMAN Thank you for your application. Due to the volume of applications, we cannot respond to everyone personally. If you haven't heard back within 5 working days, please assume your application has been unsuccessful. To view other vacancies, please visit our website.
Project Engineer - (Must Be Eligible for UK SC Clearance) Defence electronics Gateshead (on-site) 40,000- 50,000 This role sits within a UK defence engineering team delivering electronics-led systems to MOD and international customers. You'll join an established team and report directly to the Defence lead. What you'll work on You'll support defence programmes across three technical areas: Communications Information Systems (CIS) Fighting Vehicles (electronics and mechanical systems) Electronic Warfare (RF and electronics-focused) Typical work includes: Engineering support across ILS and in-service projects Reviewing technical documentation and reporting findings Supporting engineering change Working with engineers, compliance, and defence customers Background that fits Essential Electronics, electrical, systems, or communications engineering background Level 6 Qualification in Engineering related discipline Experience delivering engineering products or technical services Eligible for UK SC clearance Beneficial Defence or security sector experience Transferable backgrounds considered: Oil & Gas , Rail Exposure to ILS or engineering change Professional registration (e.g. CEng, MIET ). Location & working pattern Gateshead (Team Valley) On-site role with some flexibility at manager discretion Office and customer sites - not remote or hybrid by default 37.5 hours/week , flexitime available Salary & benefits 40,000- 50,000 base salary Salary sacrifice pension Cycle to work scheme Annual leave increasing with length of service Flexitime Interview process Stage 1: Interview with Defence lead and engineer Stage 2: On-site interview in Gateshead, including review of a technical body of work Interviews available immediately .
Feb 05, 2026
Full time
Project Engineer - (Must Be Eligible for UK SC Clearance) Defence electronics Gateshead (on-site) 40,000- 50,000 This role sits within a UK defence engineering team delivering electronics-led systems to MOD and international customers. You'll join an established team and report directly to the Defence lead. What you'll work on You'll support defence programmes across three technical areas: Communications Information Systems (CIS) Fighting Vehicles (electronics and mechanical systems) Electronic Warfare (RF and electronics-focused) Typical work includes: Engineering support across ILS and in-service projects Reviewing technical documentation and reporting findings Supporting engineering change Working with engineers, compliance, and defence customers Background that fits Essential Electronics, electrical, systems, or communications engineering background Level 6 Qualification in Engineering related discipline Experience delivering engineering products or technical services Eligible for UK SC clearance Beneficial Defence or security sector experience Transferable backgrounds considered: Oil & Gas , Rail Exposure to ILS or engineering change Professional registration (e.g. CEng, MIET ). Location & working pattern Gateshead (Team Valley) On-site role with some flexibility at manager discretion Office and customer sites - not remote or hybrid by default 37.5 hours/week , flexitime available Salary & benefits 40,000- 50,000 base salary Salary sacrifice pension Cycle to work scheme Annual leave increasing with length of service Flexitime Interview process Stage 1: Interview with Defence lead and engineer Stage 2: On-site interview in Gateshead, including review of a technical body of work Interviews available immediately .
Sellick Partnership
Great Shelford, Cambridgeshire
Are you ready to take on a senior leadership role within Estates and Facilities? Sellick Partnership is seeking an experienced Development and Systems Manager (CAFM) to lead the development, management, and operation of critical systems and processes that support building engineering maintenance across a large, complex healthcare environment This is a strategic role requiring strong project management skills, technical expertise in Estates systems, and the ability to influence and lead change Systems and Development CAFM Manager Starting salary: 55,690 - Flexible Hours: Full-time, 37.5 hours per week Location: Cambridge, Cambridgeshire Contract - 6 Months Fixed Term Duties of the Development and Systems Manager includes, but is not limited to: Overseeing and managing CAFM systems and asset databases. Leading on data quality, compliance, and reporting for estates assurance. Managing and developing maintenance processes aligned with statutory and NHS standards. Providing leadership to teams, ensuring continuous improvement and customer-focused service delivery. Acting as the technical and managerial lead for systems under your control. The successful Development candidate will have: Degree in IM&T or an equivalent technical discipline PRINCE2 Practitioner qualification Significant experience in Estates or Technical management, including data and information systems Strong IT knowledge, including CAFM systems and asset management Benefits of the Systems and Development Manager will include: Generous annual leave: starting at 27 days plus public holidays, rising with service Sought after pension scheme: one of the most comprehensive schemes available Flexible working options and family-friendly policies Learning and development opportunities: tailored to help you grow Employee wellbeing support: including occupational health and counselling services Childcare support: access to on-site nursery and childcare vouchers If you would be interested in the Systems and Development Manager role, please apply now. For more information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Feb 05, 2026
Contractor
Are you ready to take on a senior leadership role within Estates and Facilities? Sellick Partnership is seeking an experienced Development and Systems Manager (CAFM) to lead the development, management, and operation of critical systems and processes that support building engineering maintenance across a large, complex healthcare environment This is a strategic role requiring strong project management skills, technical expertise in Estates systems, and the ability to influence and lead change Systems and Development CAFM Manager Starting salary: 55,690 - Flexible Hours: Full-time, 37.5 hours per week Location: Cambridge, Cambridgeshire Contract - 6 Months Fixed Term Duties of the Development and Systems Manager includes, but is not limited to: Overseeing and managing CAFM systems and asset databases. Leading on data quality, compliance, and reporting for estates assurance. Managing and developing maintenance processes aligned with statutory and NHS standards. Providing leadership to teams, ensuring continuous improvement and customer-focused service delivery. Acting as the technical and managerial lead for systems under your control. The successful Development candidate will have: Degree in IM&T or an equivalent technical discipline PRINCE2 Practitioner qualification Significant experience in Estates or Technical management, including data and information systems Strong IT knowledge, including CAFM systems and asset management Benefits of the Systems and Development Manager will include: Generous annual leave: starting at 27 days plus public holidays, rising with service Sought after pension scheme: one of the most comprehensive schemes available Flexible working options and family-friendly policies Learning and development opportunities: tailored to help you grow Employee wellbeing support: including occupational health and counselling services Childcare support: access to on-site nursery and childcare vouchers If you would be interested in the Systems and Development Manager role, please apply now. For more information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Commerical Property Director page is loaded Commerical Property Directorlocations: Wakefield Bus Depottime type: Full timeposted on: Posted Todayjob requisition id: JR031067 Main Responsibilities Provide strategic leadership to the capital programme and ensure it is managed and controlled effectively to achieve its intended benefits and that it is delivered within budget. Report and advise on associated progress, risks and issues at strategic leadership level. Drive Strategic and operational improvements in estates and asset management. Provide strategic and operational advise, guidance and support to the UK Bus Executive and Senior Leadership team in translating UK Bus' strategic objectives related to capital investment in property and building related activities into coherent iniyiatives that will deliver their intended outcomes for the business. Develop and deliver the agreed approach to surplus assets. Develop and maintain good working relationships with UK Bus leadership teams, regional teams, depot managers and central office teams. Line Management of direct reports and overall management of the Property Team. Monitor the performance of preferred suppliers on a local & national basis with the introduction of benchmark/competition to ensure 'best value' is achieved on behalf of UK Bus. Essential Postholder Requirements Excellent communication skills with the ability to influence, negotiate and establish credibility to represent UK Bus and enhance its reputation and form positive relationships with external partners and elected members. Ability to work proactively with fully delegated authority to use principles and seasoned judgement to deal with complex issues without referral. Ability to recognise where change is needed, to embrace and create an enthusiasm for change and to work effectively with other to decelop creative, innovative and customer-focused solutions. Ability to maintain a customer-focused approach, building working partnerships with others to foster effective joint working, based on collaboration and cooperation to deliver "joined up" services or programmes. proven people management skills with the ability to inspire and provide direcion and support promoting a "can do" atitude and an environment of creativity and innovation. Ability to delegate responsibility and procide constructive feedback and coaching to individuals in roles where these is a high degree of discretion in decision making. Able to accomodate UK based travel and overnight stays. Clean UK Driving Licence. Person Sepcification Demonstrate the Arriva Values, resilience and consistently positive atitude in a challenging and complex environment. Strong commitment to promoting a safety-first culture within the organisation Proactive and innovative approach to identifying and addressing potential risks A proven track record of leading and delivering change Experience of multi-site, multi-functional and multi-level working Background in Manufacturing, Engineering or Service industry, working in a HSER, Engineering, Operations or Operational (Lean) Excellence Leadership capacity. Capable of self-starting and constructively spotlighting genuine practical opportunities for safety, environmental, performance and cost optimisation within a multi-site large organisation. Experience of working in partnetship with Trade Union representatices in a Unionised environment. (blob:)0:00 / 3:05
Feb 05, 2026
Full time
Commerical Property Director page is loaded Commerical Property Directorlocations: Wakefield Bus Depottime type: Full timeposted on: Posted Todayjob requisition id: JR031067 Main Responsibilities Provide strategic leadership to the capital programme and ensure it is managed and controlled effectively to achieve its intended benefits and that it is delivered within budget. Report and advise on associated progress, risks and issues at strategic leadership level. Drive Strategic and operational improvements in estates and asset management. Provide strategic and operational advise, guidance and support to the UK Bus Executive and Senior Leadership team in translating UK Bus' strategic objectives related to capital investment in property and building related activities into coherent iniyiatives that will deliver their intended outcomes for the business. Develop and deliver the agreed approach to surplus assets. Develop and maintain good working relationships with UK Bus leadership teams, regional teams, depot managers and central office teams. Line Management of direct reports and overall management of the Property Team. Monitor the performance of preferred suppliers on a local & national basis with the introduction of benchmark/competition to ensure 'best value' is achieved on behalf of UK Bus. Essential Postholder Requirements Excellent communication skills with the ability to influence, negotiate and establish credibility to represent UK Bus and enhance its reputation and form positive relationships with external partners and elected members. Ability to work proactively with fully delegated authority to use principles and seasoned judgement to deal with complex issues without referral. Ability to recognise where change is needed, to embrace and create an enthusiasm for change and to work effectively with other to decelop creative, innovative and customer-focused solutions. Ability to maintain a customer-focused approach, building working partnerships with others to foster effective joint working, based on collaboration and cooperation to deliver "joined up" services or programmes. proven people management skills with the ability to inspire and provide direcion and support promoting a "can do" atitude and an environment of creativity and innovation. Ability to delegate responsibility and procide constructive feedback and coaching to individuals in roles where these is a high degree of discretion in decision making. Able to accomodate UK based travel and overnight stays. Clean UK Driving Licence. Person Sepcification Demonstrate the Arriva Values, resilience and consistently positive atitude in a challenging and complex environment. Strong commitment to promoting a safety-first culture within the organisation Proactive and innovative approach to identifying and addressing potential risks A proven track record of leading and delivering change Experience of multi-site, multi-functional and multi-level working Background in Manufacturing, Engineering or Service industry, working in a HSER, Engineering, Operations or Operational (Lean) Excellence Leadership capacity. Capable of self-starting and constructively spotlighting genuine practical opportunities for safety, environmental, performance and cost optimisation within a multi-site large organisation. Experience of working in partnetship with Trade Union representatices in a Unionised environment. (blob:)0:00 / 3:05
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Product Manager You'll be part of our Operations directorate, a critical area of the airline responsible for keeping British Airways running safely, smoothly and efficiently every day. Working at the heart of our operation, you'll own the development and delivery of technology products that support frontline operational teams across the business. Your work will directly influence how we plan, operate and optimise our airline - helping us deliver for our customers, colleagues and partners at scale. What you'll do: Own a portfolio of technology products and streams of work within your domain Define, implement and manage product strategy, vision and backlog aligned to operational priorities Lead integrated product and project teams, acting as the voice of the customer and aligning stakeholders to clear outcomes Deliver multiple programmes simultaneously, overseeing both delivery and ongoing product development Prioritise and define user stories to streamline execution of operational priorities Lead discovery through feasibility analysis, proof-of-concepts and collaboration with architects and data specialists Work closely with internal and external partners, including technology suppliers and operational teams, to develop scalable solutions Establish and maintain efficient processes to manage product performance and delivery Facilitate strategy, vision and programme increment workshops and collaborative sessions Embed a data-led approach to optimisation, performance analytics and decision-making Maintain product standards, governance and accurate product data Partner with operational users to ensure new digital solutions are fully embedded and deliver real value Support people change approaches and adapt processes as required Stay informed on market trends and evolving customer and operational needs What you'll bring to British Airways: A delivery- and outcomes-focused mindset with a strong sense of ownership The ability to translate strategy into clear roadmaps and tangible results Confident, clear communication with the ability to influence and build trust Strong analytical and data-driven decision-making skills Excellent collaboration, relationship-building and leadership capabilities The ability to manage multiple priorities in a fast-paced operational environment A proactive, resilient and adaptable approach, comfortable navigating ambiguity A positive, can-do attitude and a commitment to role-modelling BA behaviours Operational knowledge of the baggage & loading product area would be desirable Your experience: Proven experience in product management and delivery within digital or technology environments Strong understanding of airline operations and operational technology Experience working in agile delivery environments using tools such as Jira and Confluence Demonstrated ability to prioritise, deliver independently and manage competing demands Degree-level qualification in Computer Science, Engineering, Mathematics, Sciences or equivalent Experience gained in a top-tier consultancy, product-led organisation or start-up environment (or equivalent) What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA
Feb 05, 2026
Full time
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Product Manager You'll be part of our Operations directorate, a critical area of the airline responsible for keeping British Airways running safely, smoothly and efficiently every day. Working at the heart of our operation, you'll own the development and delivery of technology products that support frontline operational teams across the business. Your work will directly influence how we plan, operate and optimise our airline - helping us deliver for our customers, colleagues and partners at scale. What you'll do: Own a portfolio of technology products and streams of work within your domain Define, implement and manage product strategy, vision and backlog aligned to operational priorities Lead integrated product and project teams, acting as the voice of the customer and aligning stakeholders to clear outcomes Deliver multiple programmes simultaneously, overseeing both delivery and ongoing product development Prioritise and define user stories to streamline execution of operational priorities Lead discovery through feasibility analysis, proof-of-concepts and collaboration with architects and data specialists Work closely with internal and external partners, including technology suppliers and operational teams, to develop scalable solutions Establish and maintain efficient processes to manage product performance and delivery Facilitate strategy, vision and programme increment workshops and collaborative sessions Embed a data-led approach to optimisation, performance analytics and decision-making Maintain product standards, governance and accurate product data Partner with operational users to ensure new digital solutions are fully embedded and deliver real value Support people change approaches and adapt processes as required Stay informed on market trends and evolving customer and operational needs What you'll bring to British Airways: A delivery- and outcomes-focused mindset with a strong sense of ownership The ability to translate strategy into clear roadmaps and tangible results Confident, clear communication with the ability to influence and build trust Strong analytical and data-driven decision-making skills Excellent collaboration, relationship-building and leadership capabilities The ability to manage multiple priorities in a fast-paced operational environment A proactive, resilient and adaptable approach, comfortable navigating ambiguity A positive, can-do attitude and a commitment to role-modelling BA behaviours Operational knowledge of the baggage & loading product area would be desirable Your experience: Proven experience in product management and delivery within digital or technology environments Strong understanding of airline operations and operational technology Experience working in agile delivery environments using tools such as Jira and Confluence Demonstrated ability to prioritise, deliver independently and manage competing demands Degree-level qualification in Computer Science, Engineering, Mathematics, Sciences or equivalent Experience gained in a top-tier consultancy, product-led organisation or start-up environment (or equivalent) What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Feb 05, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Home Based Role 65,000 - 70,000 basic + 20% bonus, car allowance and benefits Overview: This very highly regarded, innovation-led manufacturer of capital equipment used in industrial process sectors such as Chemicals, Pharmaceuticals, Food & Beverage and Print. They are currently looking for a Business Development Manager to join their Commercial team with a focus on engaging with customers looking for solutions that deliver air pollution control and thermal oxidiser systems into industrial process manufacturing. Key Responsibilities: Seeking new business opportunities through a variety of approaches including prospecting, networking, tenders and market intelligence. Provide consultative sales outputs focused on high-value capital projects. Manage the full sales lifecycle and build and maintain strong relationships with end users, consultants and OEM partners. Lead commercial negotiations and work closely with internal engineering and applications team to develop technical scope. Maintain a strong well-managed opportunity pipeline to ensure consistent and steady flow of commercial opportunities. Work with customers to ensure the smooth handover of projects and connect them with service teams. Key Skills: Instinctively, a business developer rather than an account manager. Be comfortable looking to initiate new relationships within the industrial process manufacturing sectors. Some previous experience with environmental solutions such as air pollution control or thermal oxidisers would be beneficial but is not essential. A track record in capital equipment sales is more important. Strong consultative sales approach with an ability to work with customers and internal technical teams to scope out solutions for customers. Experience in managing long, complex sales cycles and negotiating involved contracts. Confident communicator comfortable engaging with engineers, EHS professionals and plant managers. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Feb 05, 2026
Full time
Home Based Role 65,000 - 70,000 basic + 20% bonus, car allowance and benefits Overview: This very highly regarded, innovation-led manufacturer of capital equipment used in industrial process sectors such as Chemicals, Pharmaceuticals, Food & Beverage and Print. They are currently looking for a Business Development Manager to join their Commercial team with a focus on engaging with customers looking for solutions that deliver air pollution control and thermal oxidiser systems into industrial process manufacturing. Key Responsibilities: Seeking new business opportunities through a variety of approaches including prospecting, networking, tenders and market intelligence. Provide consultative sales outputs focused on high-value capital projects. Manage the full sales lifecycle and build and maintain strong relationships with end users, consultants and OEM partners. Lead commercial negotiations and work closely with internal engineering and applications team to develop technical scope. Maintain a strong well-managed opportunity pipeline to ensure consistent and steady flow of commercial opportunities. Work with customers to ensure the smooth handover of projects and connect them with service teams. Key Skills: Instinctively, a business developer rather than an account manager. Be comfortable looking to initiate new relationships within the industrial process manufacturing sectors. Some previous experience with environmental solutions such as air pollution control or thermal oxidisers would be beneficial but is not essential. A track record in capital equipment sales is more important. Strong consultative sales approach with an ability to work with customers and internal technical teams to scope out solutions for customers. Experience in managing long, complex sales cycles and negotiating involved contracts. Confident communicator comfortable engaging with engineers, EHS professionals and plant managers. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
BIM Information Manager Permanent Location FULLY REMOTE Salary Negotiable depending on experience A fantastic opportunity has arisen for one of the UK's successful gold value-added resellers of industry software, IT hardware, infrastructure, consultancy, and data service solutions. They operate within the Architecture, Engineering, and Construction AEC BIM industries. Their services encompass strategic consultancy, model management, information management, and CAD services, aiming to optimise business processes and enhance collaboration within global supply chains. My client continues to support businesses in navigating technological advancements and achieving digital transformation. Due to rapid expansion, my client is looking for a BIM Information Manager to join the team. As an BIM Information Manager, you must be passionate about BIM and Digital Construction. Responsibility & Duties Developing, implementing, and supporting BIM Documentation, Processes and Protocols for a variety of customers and projects as the BIM Information Manager Running Information Management projects for a variety of clients Use Revit for 3D Model creation as BIM Information Manager Use either Solibri or Navisworks for clash detection & Data checking. Exporting & federating COBie spreadsheets for construction projects. Support the business xs development team with prospects, including technical qualification, preparation, scope of works, and delivery of effective demonstrations and technical presentations as the BIM Information Manager Deliver better solutions directly to Clients and experience positive change to achieve personal and customer satisfaction. Experience & Qualification Construction, engineering, or architectural background Main contractor client-side experience advantageous Revit & Navisworks, Microsoft applications Essential - Solibri experience bonus BIM Manager, BIM Coordinator or BIM Information Manager Background Ideal You will have excellent communication skills as the BIM Information Manager Be customer focused relationship builder Self-motivated, be able to work from home efficiently Strong understanding of BIM Industry and Digital Construction Should this role be of interest please send your most up-to-date CV to the details or call on my details below to discuss further. co. uk Linkedin- priteshtailorcad
Feb 05, 2026
Full time
BIM Information Manager Permanent Location FULLY REMOTE Salary Negotiable depending on experience A fantastic opportunity has arisen for one of the UK's successful gold value-added resellers of industry software, IT hardware, infrastructure, consultancy, and data service solutions. They operate within the Architecture, Engineering, and Construction AEC BIM industries. Their services encompass strategic consultancy, model management, information management, and CAD services, aiming to optimise business processes and enhance collaboration within global supply chains. My client continues to support businesses in navigating technological advancements and achieving digital transformation. Due to rapid expansion, my client is looking for a BIM Information Manager to join the team. As an BIM Information Manager, you must be passionate about BIM and Digital Construction. Responsibility & Duties Developing, implementing, and supporting BIM Documentation, Processes and Protocols for a variety of customers and projects as the BIM Information Manager Running Information Management projects for a variety of clients Use Revit for 3D Model creation as BIM Information Manager Use either Solibri or Navisworks for clash detection & Data checking. Exporting & federating COBie spreadsheets for construction projects. Support the business xs development team with prospects, including technical qualification, preparation, scope of works, and delivery of effective demonstrations and technical presentations as the BIM Information Manager Deliver better solutions directly to Clients and experience positive change to achieve personal and customer satisfaction. Experience & Qualification Construction, engineering, or architectural background Main contractor client-side experience advantageous Revit & Navisworks, Microsoft applications Essential - Solibri experience bonus BIM Manager, BIM Coordinator or BIM Information Manager Background Ideal You will have excellent communication skills as the BIM Information Manager Be customer focused relationship builder Self-motivated, be able to work from home efficiently Strong understanding of BIM Industry and Digital Construction Should this role be of interest please send your most up-to-date CV to the details or call on my details below to discuss further. co. uk Linkedin- priteshtailorcad
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Feb 04, 2026
Full time
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Select how often (in days) to receive an alert: Location: Any location within EoE or London networks. Advertised Salary: £48,747 to £57,348 per annum Job Function: Operations Working Hours: 37 Location Type: Hybrid Contract Type: Permanent Posting End Date: Sunday 1st Feb 2026 Champion customer experience. Drive performance. Make every interaction count. We have an exciting opportunity for a Customer Performance Specialist to join our team. This is a permanent, full time position (37.5 hours per week) working Monday to Friday. The role follows a hybrid working model, and candidates must reside within the network area, as you will be expected to work from the East of England or North London at least three days per week. You will also participate in a standby rota to provide out of hours support. A company car is provided for this role, and a full UK driving licence is essential to be considered. As a Customer Performance Specialist, you'll lead initiatives to improve customer experience, monitor performance, and embed a customer first culture across operational teams. You'll analyse customer metrics, drive digital enhancements, and coach your team to deliver exceptional service. Why you'll love this role: Customer Strategy - Drive and deliver the customer service strategy, ensuring positive journeys and operational excellence. Performance Improvement - Monitor satisfaction scores and complaints handling, recommending actions to achieve upper quartile performance. Innovation - Collaborate on digital and self service enhancements to improve customer experience. Engagement & Education - Facilitate workshops, create bespoke training materials, and support operational teams and managers to embed customer first thinking. Leadership - Coach and develop direct reports, fostering a culture of continuous improvement. What you'll bring: You're passionate about improving our customer's experiences and have strong analytical and leadership skills. Qualifications & Experience: HNC or NVQ in Customer Service (or equivalent). Knowledge of operational processes and regulated service standards, including GSOP, complaint handling, and customer satisfaction performance. Proven experience or able to demonstrate experience in delivering customer focused projects and initiatives. Comprehensive understanding of customer facing processes: Emergency Response & Repair (ER&R), Connections, Operations & Maintenance (O&M), MOBs, mains replacement, streetworks, and reinstatement. Ability to influence and promote services that support customers in vulnerable situations, including Priority Services Register (PSR). Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Proficiency in CRM, SAP, and data analysis to design future processes and communications. (Optional addition) Awareness of Cadent's decarbonisation initiatives, including hydrogen blending trials and sustainability commitments. Skills: Confident communication and interpersonal skills, with proven ability to create and deliver customer focused presentations to large and diverse audiences. Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Knowledge of digitalisation trends and customer engagement tools, including self service platforms and real time communication channels. High adaptability and openness to change in a regulated, fast moving environment. Excellent stakeholder collaboration skills, with experience engaging MPs, local authorities, contractors, and community partners to deliver seamless customer experiences. Ability to champion services for vulnerable customers and ensure compliance with GSOP and Priority Services Register requirements. Ready to champion customer experience and make a real impact? Join us as a Customer Performance Specialist and help shape the future of customer service. At Cadent, we're thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do. What's In It for You Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer: Annual bonus Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more We support a healthy work life balance and are open to flexible working options. Diversity and Inclusion Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you! What's next? To be considered for this role, please submit your application with an up to date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd Be part of something big. Help shape the future of gas for generations to come. All calls are recorded and may be monitored. Please only call the national gas emergency number if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. Please see this advice if your gas boiler is not working or if you are having any issues with any other appliances.
Feb 04, 2026
Full time
Select how often (in days) to receive an alert: Location: Any location within EoE or London networks. Advertised Salary: £48,747 to £57,348 per annum Job Function: Operations Working Hours: 37 Location Type: Hybrid Contract Type: Permanent Posting End Date: Sunday 1st Feb 2026 Champion customer experience. Drive performance. Make every interaction count. We have an exciting opportunity for a Customer Performance Specialist to join our team. This is a permanent, full time position (37.5 hours per week) working Monday to Friday. The role follows a hybrid working model, and candidates must reside within the network area, as you will be expected to work from the East of England or North London at least three days per week. You will also participate in a standby rota to provide out of hours support. A company car is provided for this role, and a full UK driving licence is essential to be considered. As a Customer Performance Specialist, you'll lead initiatives to improve customer experience, monitor performance, and embed a customer first culture across operational teams. You'll analyse customer metrics, drive digital enhancements, and coach your team to deliver exceptional service. Why you'll love this role: Customer Strategy - Drive and deliver the customer service strategy, ensuring positive journeys and operational excellence. Performance Improvement - Monitor satisfaction scores and complaints handling, recommending actions to achieve upper quartile performance. Innovation - Collaborate on digital and self service enhancements to improve customer experience. Engagement & Education - Facilitate workshops, create bespoke training materials, and support operational teams and managers to embed customer first thinking. Leadership - Coach and develop direct reports, fostering a culture of continuous improvement. What you'll bring: You're passionate about improving our customer's experiences and have strong analytical and leadership skills. Qualifications & Experience: HNC or NVQ in Customer Service (or equivalent). Knowledge of operational processes and regulated service standards, including GSOP, complaint handling, and customer satisfaction performance. Proven experience or able to demonstrate experience in delivering customer focused projects and initiatives. Comprehensive understanding of customer facing processes: Emergency Response & Repair (ER&R), Connections, Operations & Maintenance (O&M), MOBs, mains replacement, streetworks, and reinstatement. Ability to influence and promote services that support customers in vulnerable situations, including Priority Services Register (PSR). Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Proficiency in CRM, SAP, and data analysis to design future processes and communications. (Optional addition) Awareness of Cadent's decarbonisation initiatives, including hydrogen blending trials and sustainability commitments. Skills: Confident communication and interpersonal skills, with proven ability to create and deliver customer focused presentations to large and diverse audiences. Expertise in analysing customer management information (MI) and translating insights into practical solutions, including redesigning customer journeys and interactions. Knowledge of digitalisation trends and customer engagement tools, including self service platforms and real time communication channels. High adaptability and openness to change in a regulated, fast moving environment. Excellent stakeholder collaboration skills, with experience engaging MPs, local authorities, contractors, and community partners to deliver seamless customer experiences. Ability to champion services for vulnerable customers and ensure compliance with GSOP and Priority Services Register requirements. Ready to champion customer experience and make a real impact? Join us as a Customer Performance Specialist and help shape the future of customer service. At Cadent, we're thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do. What's In It for You Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer: Annual bonus Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more We support a healthy work life balance and are open to flexible working options. Diversity and Inclusion Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you! What's next? To be considered for this role, please submit your application with an up to date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd Be part of something big. Help shape the future of gas for generations to come. All calls are recorded and may be monitored. Please only call the national gas emergency number if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. Please see this advice if your gas boiler is not working or if you are having any issues with any other appliances.
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
Feb 04, 2026
Full time
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Feb 04, 2026
Full time
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
Feb 04, 2026
Full time
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Feb 04, 2026
Seasonal
About the job Head of Maintenance Operations - Estates Maintenance Operations Interim / Temporary - 6 Months - £65,000 + Holiday Pay + Benefits Reporting to the Director of Maintenance Job Purpose We are seeking an interim/temporary Head of Maintenance Operations to oversee the day-to-day delivery of maintenance services for a large multi building and facility university establishment in Coventry. The role will report directly to the Director of Maintenance and manage a team including Department Managers to ensure the safe, compliant, efficient operation and maintenance of all university buildings, building systems and infrastructure, and relevant external public realm. Responsibility will also ensure the efficient and effective delivery of reactive, planned and statutory maintenance functions, including providing an emergency reactive service for all building disciplines across all university operated properties. To ensure that buildings are statutory compliant, well maintained, and operational including long-term capital planning and delivery. To coordinate small scale improvement works through in-house labour and contractors. To ensure that the campus infrastructure including roads, power, and water are safe, fit for purpose, and resilient. Technical and People Duties Review, design and implement new systems and new working practices (using benchmarking data and competitor analysis) to ensure a safe, cost effective, customer focused, operationally effective, service delivery organisation which is fit for purpose for an ever-developing, technical and expanding campus. Take ownership for all engineering operations, spanning mechanical, electrical and critical systems. steering the estates engineering strategy, lead the optimisation of building services and infrastructure, and champion the adoption of smart, efficient and sustainable solutions. To direct the delivery of all engineering operations Hard FM (Facilities Management) services to the University operated buildings. Leadership of a large in-house labour force, including recruitment, training & development, and discipline. Management of maintenance requirements across the University; determining annual operational plans, and securing budgets for service. This will involve what functions should be delivered in-house and which should be delivered through specialist contractors or other providers. Implement and monitor the delivery of the service through Key performance indicators (KPI s). Focused on productivity, customer service, carbon reduction, resource consumption, continual improvement. Responsible for the management of the delivery of the prescribed statutory and routine, planned maintenance and function as the responsible person (RP) or approved person (AP) for certain statutory responsibilities, as agreed and detailed in the RATSIA (RACI). Development of maintenance policies and systems to deliver a quality, efficient, effective service whilst ensuring value for money, and safety compliance of the works undertaken, by in-house and external specialist consultants/contractors. Direct the use of external contracts where required for the maintenance and operational requirements. Compilation of financial business cases in support of additional resources for Campus expansion / contraction as required. Co-operating in the compilation of forward maintenance plans for future years and advising on the condition of the Campus. Leading the forward maintenance plans for future years and advising on the condition of the Campus. Management of the emergency response process for the department to ensure adequate cover and responsive service provision to meet service levels required. Accountability for annual budgets for planned and reactive maintenance, providing monthly reporting and management information for future budgets and 5-year plans. Develop and implement a sustainable, environmentally aware, low carbon and energy efficient approach to minor works and repairs. People Management To lead the team to ensure clear objectives and focus. Develop a culture of continuous improvement where ownership and efficient resolution of issues are expected. Promote excellent customer service, team working and empower the team to use initiative to exceed customer expectations Ensure business cases justify decisions about method of delivery (out-sourced/in-sourced) to provide the best quality of service and/or access to specialist skills/knowledge within budget to ensure compliance. To have overall responsibility for compliance of building systems and buildings, H&S safety for contractors and directly employed staff. To ensure that there are clear roles and responsibilities within the team for compliances, and to ensure that they have adequate training and resource. Person Specification A degree qualification in Building Services, Engineering or equivalent experience National Examination Board Health and Safety Certificate (NEBOSH) or equivalent Chartered & Member of a related professional body such as Chartered Institute of Building Services (CIBSE), CIOB or equivalent. Broad spectrum of knowledge in Building Service Management, covering: building fabric, electrical and mechanical. Significant relevant experience at a senior level within a large complex (equivalent) organisation. Significant experience and background of managing and maintaining large local infrastructure and plant Detailed H&S knowledge and background and evidence of improving the H&S culture in an organisation Ability to design and implement significant change and reorganisation programmes in a unionised environment Ability to plan, strategically manage, organise complex services operations that are performance and date critical Ability to work as part of a senior team with conflicting priorities Desirable A post graduate qualification in a building, engineering, or management related subject Management of Asbestos in Buildings qualification BOHS P405/3 NEBOSH General Certificate, Certificate in Fire Safety, Certificate in Construction Experience developing, placing and working with various forms of JCT/NEC3 contracts Working knowledge of the delivery of projects in a Higher Education environment Able to use AutoCAD understanding or REVIT, BIM Lean process practitioner This role is for an immediate start and will offer an excellent opportunity to work for a large leading one-site university. WEG Tech is part of the Warwick Employment Group and is acting as an internal recruitment agency for this vacancy.
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
Feb 04, 2026
Full time
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK by driving customer value delivery and orchestrating adoption of our technology at scale? Please continue reading! About Samotics Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionising the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans. At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimise energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence. A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors. Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach-choosing to Act rather than React, in alignment with our company ethos. With a growing client base within the UK, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Customer Success Manager, you'll guide our customers through the customer value journey end-to-end, ensuring our largest and most strategic customers adopt SAM4 effectively, and embed insights into day-to-day operations for lasting impact. Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide. About the team As a Customer Success Manager, you'll join our wider UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. Ideal candidates will be already based within the South of the United Kingdom and have experience within UK utilities, manufacturing or wider industry. This role will be geographically set covering the South regions of the United Kingdom primarily, and travel will be required to co-locate with our client base. Your key responsibilities will include ensuring customers realise measurable value from SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our internal specialists. In addition, you'll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. As the local CSM you'll build strong executive and operational relationships, ensure structured alignment across stakeholders, and prioritize your time for activities that accelerate value delivery and long-term expansion. Your challenge To work with our Leiden based teams to drive best in class service for our clients, representing our "Act instead of react" ethos. Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4. To prioritise and manage your time across a portfolio of accounts. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. To orchestrate internal Samotics specialists' support to ensure customers receive the right expertise when they need it. To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations. Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Manage relationships with customers' maintenance and operations teams as well as senior stakeholders driving strategic transformation. Represent the Samotics brand at all times. Follow all health and safety regulations set by our customers while being on site. What you'll bring 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry Self-starting individual with the experience in managing a portfolio of different accounts or projects Excellent stakeholder management and change management skills Strong, convincing communicator and relationship-builder Empathetic, proactive, and focused on delivering value Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis UK driving license What We Offer Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime. Vibrant and professional company culture based on freedom and responsibility. Competitive salary, holidays, and benefits package (pension scheme, parental leave ). Hybrid and onsite working opportunities. Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company. Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event. Ready to Act instead of React? Help us make industry more reliable and sustainable-apply now to join our UK team! We believe that diversity and inclusion are essential to innovation. Even if you don't meet every requirement, we encourage you to apply. People from all backgrounds and communities are welcome at Samotics.
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Staff Scrum Master Global Front of Stores What you'll discover Inclusive culture and career growth opportunities. Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more. Challenging, collaborative, and team-based environment. Tower profile The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process for our customers (sales, returns, and exchanges), enable payment processing and TJX rewards programs, facilitate downstream sales audit and financial reporting, and much more! The Global Front of Stores Delivery Team manages the delivery of solutions to our global stores that enrich the customer experience and provide business value. We are seeking a motivated, talented Senior Staff Scrum Master to deliver these capabilities and solutions to drive value to our stakeholders. What you'll do In the role of Staff Scrum Master, you will lead a Scrum/Kanban Team(s) where your core responsibilities will include managing the flow of work throughout the ART, assisting teams to clear obstacles, manage risks, resolve issues, and deliver on commitments. You will work closely with the Product, Delivery, and Engineering teams, planning, coordinating, and executing the deployment into production for large epics/initiatives that span multiple product and shared services teams. What you'll need We are looking for a Staff Scrum Master who has proven ability to effectively lead delivery efforts and drive outcomes that enhance flow of work efficiencies across Global Front of Stores Agile Release Train. Looking for experienced team member with demonstrated success taking charge to align multiple teams, managing complex initiatives, and driving timely completion of ART wide commitments. Skills/Knowledge: 5-8 years in Agile environment as a Scrum Master/Project Manager/Program Manager with dedicated agile teams using scrum/SAFE Proven success with communication, facilitation, influencing, negotiation, and team-building skills Self-driven and flexible team member who adapts quickly and demonstrates ability to work well with others (diverse stakeholders and personality types) as well as independently, applying critical thinking and problem-solving skills Experience working with Agile tools such as JIRA and Confluence as well as Power BI Dashboards (a plus) Consistently proven ability to manage moderately complex work through their teams, thriving in a fast paced environment Experience leading cross functional teams to deliver multiple, concurrent releases to production leveraging process to drive consistency Proven success in delivering outcomes for continuous improvement activities focused on driving efficiencies and speed to value across teams/ART Experience in reviewing metrics to measure team progress and handles achieving baseline KPIs Ability to show situational awareness, be the first to notice differences and issues as they arise and elevate where appropriate Bachelor's Degree or equivalent IT Delivery skillset / training / experience SAFe or equivalent Scrum Master certification preferred Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 300 Value Way Location: USA Home Office Marlborough MA 300 Value Way This position has a starting salary range of $(phone number removed) to $(phone number removed) per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
Feb 04, 2026
Full time
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Staff Scrum Master Global Front of Stores What you'll discover Inclusive culture and career growth opportunities. Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more. Challenging, collaborative, and team-based environment. Tower profile The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process for our customers (sales, returns, and exchanges), enable payment processing and TJX rewards programs, facilitate downstream sales audit and financial reporting, and much more! The Global Front of Stores Delivery Team manages the delivery of solutions to our global stores that enrich the customer experience and provide business value. We are seeking a motivated, talented Senior Staff Scrum Master to deliver these capabilities and solutions to drive value to our stakeholders. What you'll do In the role of Staff Scrum Master, you will lead a Scrum/Kanban Team(s) where your core responsibilities will include managing the flow of work throughout the ART, assisting teams to clear obstacles, manage risks, resolve issues, and deliver on commitments. You will work closely with the Product, Delivery, and Engineering teams, planning, coordinating, and executing the deployment into production for large epics/initiatives that span multiple product and shared services teams. What you'll need We are looking for a Staff Scrum Master who has proven ability to effectively lead delivery efforts and drive outcomes that enhance flow of work efficiencies across Global Front of Stores Agile Release Train. Looking for experienced team member with demonstrated success taking charge to align multiple teams, managing complex initiatives, and driving timely completion of ART wide commitments. Skills/Knowledge: 5-8 years in Agile environment as a Scrum Master/Project Manager/Program Manager with dedicated agile teams using scrum/SAFE Proven success with communication, facilitation, influencing, negotiation, and team-building skills Self-driven and flexible team member who adapts quickly and demonstrates ability to work well with others (diverse stakeholders and personality types) as well as independently, applying critical thinking and problem-solving skills Experience working with Agile tools such as JIRA and Confluence as well as Power BI Dashboards (a plus) Consistently proven ability to manage moderately complex work through their teams, thriving in a fast paced environment Experience leading cross functional teams to deliver multiple, concurrent releases to production leveraging process to drive consistency Proven success in delivering outcomes for continuous improvement activities focused on driving efficiencies and speed to value across teams/ART Experience in reviewing metrics to measure team progress and handles achieving baseline KPIs Ability to show situational awareness, be the first to notice differences and issues as they arise and elevate where appropriate Bachelor's Degree or equivalent IT Delivery skillset / training / experience SAFe or equivalent Scrum Master certification preferred Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 300 Value Way Location: USA Home Office Marlborough MA 300 Value Way This position has a starting salary range of $(phone number removed) to $(phone number removed) per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job title: Senior Systems Engineer (Integration) Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £49,400+ depending on experience What you'll be doing: Work across a broad range of engineering domain workstreams including Toolsets, Processes, Training (including work experience), System Design, Requirements, Test, Qualification and Acceptance, playing a central role in end-to-end capability delivery Provide hands-on support to Product and Systems Test activities, including contribution to test programme planning and execution across Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) Lead the generation, investigation and resolution of System Problem Reports, applying structured engineering thinking to drive robust, timely solutions Plan, prepare and actively contribute to key customer and external stakeholder engagements, such as Test Readiness Reviews (TRRs), technical briefings and customer-facing workshops Support Engineering Lifecycle (ELC) / Lifecycle Management (LCM) activities, ensuring product maturity is effectively managed in line with required processes, artefacts and governance Your skills and experiences: Essential: Proven experience using PLM and DOORS toolsets within a structured engineering environment Relevant experience gained on IT-based ground support system engineering projects, ideally within a complex or regulated domain Strong ability to develop, manage and clearly present complex technical data to a wide range of audiences, from engineers through to customers and senior stakeholders Experience working within an integration and delivery-focused environment, contributing to successful end-to-end capability delivery Demonstrated ability to liaise, influence and coordinate across a broad spectrum of stakeholder groups, both internal and external Desirable: A relevant degree in STEM subjects or equivalent Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The System Integration Team: You'll join a large, highly collaborative engineering team, taking on a senior role as a Systems Integration Engineer with a strong focus on working across multiple domain workstreams. These include Toolsets & IT, Processes, Training, Requirements, Test, Qualification and Acceptance, all coming together to deliver critical capability into KSA against demanding programme timescales and contractual commitments. The role also provides the opportunity to deliver hands-on technical support to the LTEWP (Localising Typhoon Electronic Warfare Programme), working closely with the programme SME and the Programme Engineering Manager to solve complex , real-world integration challenges . You'll be exposed to a wide and varied stakeholder network, collaborating with both internal and external partners including BAESSA and the RSAF. Day to day, you'll work alongside recognised subject-matter experts across DD&TE SDU and Mission Systems EW teams, giving you excellent technical visibility and learning opportunities. The position offers regular interaction with customers and suppliers across both the UK and KSA, as well as valuable exposure to procurement and commercial functions, providing a well-rounded view of how major defence programmes are delivered. You'll be part of a well-established team of 45-50 engineers, where collaboration, knowledge-sharing and collective problem-solving are at the heart of how the team operates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
