Location: Glasgow, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. 2027 End User Support Apprentice - Level 3 Information Communications Technician Apprenticeship Start Date: 6 September 2027 Salary: £24,000 per annum Employee type: Permanent Location: Glasgow Working Schedule: 37 hours a week,Monday - Thursday 8 hours a day, Friday 5 hours (Flexible start time between 7:00am - 9:30am) Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further! Benefits of the programme: Earn a salary while studying for your apprenticeship Gain hands-on experience in a real IT support environment Receive job-specific training and development Secure a permanent role from the start of your apprenticeship Tuition fees for the approved training providers are fully covered About the Role As an End User Support Apprentice, you will become a valued member of our EUS squad to cover IT support to all UK business users on site. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Stock Management Laptop/desktop builds Software deployments Mobile phone deployments And much more What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service Management and troubleshooting IT Security fundamentals Apprenticeship Programme For this position, you will enrol onto a Level 3 ICT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team. The programme is delivered through a virtual learning model, combining: Live virtual lectures Online learning resources Self-directed learning activities Entry Requirements To apply, you will need: 5 Standards or National 5s grade C or above including English and Maths Need to be a resident in Scotland on or before 1 August 2027 and for the duration of the programme Please note that applicants who already hold a relevant degree will not be eligible for this programme. Benefits • Competitive salary of £24,000 per annum • Performance-related pay uplifts • Holiday entitlement of 201 hours a year (plus a company day and bank holidays) • Contributory Company Pension • Health Care Cash Plan • Hybrid/flexible working options • Employee assistance programme • Learning and development support • Employee discounts and wellbeing initiatives • Life Cover • 80 Hours Volunteering per year (first two years) Thales Apprentice Recruitment Process 1. Apply Online - submit your application online to register your interest. You only need to register for one role as you will have the opportunity to apply for additional roles at the full application stage. 2. Upload Your CV 3. Check your emails for the invitation to apply - this will comefrom 4. Complete Your Application - follow the link provided in the email to complete your application. You can apply for one primary role and up to 3 additional roles. 5. Complete Online Tests - undertake the online assessments designed to evaluate your suitability for the role. 6. Virtual Assessment Centre - candidates who progress from the online assessment stage will attend a virtual assessment centre, which will include group exercises, and competency-based interviews. 7. Job Offer - successful candidates who perform well throughout the recruitment process will receive a job offer from Thales. For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr . Please note, assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September 2027. Closing date: Our applications will close at 11.59pm on Wednesday 17 February 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2027 with details of next steps. PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY. Because of the work we do at Thales, all roles are subject to security requirements. To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment. To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history. For further details of the evidence required to apply for security clearance please follow this link - . Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Oct 22, 2026
Full time
Location: Glasgow, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. 2027 End User Support Apprentice - Level 3 Information Communications Technician Apprenticeship Start Date: 6 September 2027 Salary: £24,000 per annum Employee type: Permanent Location: Glasgow Working Schedule: 37 hours a week,Monday - Thursday 8 hours a day, Friday 5 hours (Flexible start time between 7:00am - 9:30am) Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further! Benefits of the programme: Earn a salary while studying for your apprenticeship Gain hands-on experience in a real IT support environment Receive job-specific training and development Secure a permanent role from the start of your apprenticeship Tuition fees for the approved training providers are fully covered About the Role As an End User Support Apprentice, you will become a valued member of our EUS squad to cover IT support to all UK business users on site. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Stock Management Laptop/desktop builds Software deployments Mobile phone deployments And much more What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service Management and troubleshooting IT Security fundamentals Apprenticeship Programme For this position, you will enrol onto a Level 3 ICT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team. The programme is delivered through a virtual learning model, combining: Live virtual lectures Online learning resources Self-directed learning activities Entry Requirements To apply, you will need: 5 Standards or National 5s grade C or above including English and Maths Need to be a resident in Scotland on or before 1 August 2027 and for the duration of the programme Please note that applicants who already hold a relevant degree will not be eligible for this programme. Benefits • Competitive salary of £24,000 per annum • Performance-related pay uplifts • Holiday entitlement of 201 hours a year (plus a company day and bank holidays) • Contributory Company Pension • Health Care Cash Plan • Hybrid/flexible working options • Employee assistance programme • Learning and development support • Employee discounts and wellbeing initiatives • Life Cover • 80 Hours Volunteering per year (first two years) Thales Apprentice Recruitment Process 1. Apply Online - submit your application online to register your interest. You only need to register for one role as you will have the opportunity to apply for additional roles at the full application stage. 2. Upload Your CV 3. Check your emails for the invitation to apply - this will comefrom 4. Complete Your Application - follow the link provided in the email to complete your application. You can apply for one primary role and up to 3 additional roles. 5. Complete Online Tests - undertake the online assessments designed to evaluate your suitability for the role. 6. Virtual Assessment Centre - candidates who progress from the online assessment stage will attend a virtual assessment centre, which will include group exercises, and competency-based interviews. 7. Job Offer - successful candidates who perform well throughout the recruitment process will receive a job offer from Thales. For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr . Please note, assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September 2027. Closing date: Our applications will close at 11.59pm on Wednesday 17 February 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2027 with details of next steps. PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY. Because of the work we do at Thales, all roles are subject to security requirements. To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment. To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history. For further details of the evidence required to apply for security clearance please follow this link - . Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Location: Doncaster, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. 2027 End User Support Apprentice - Level 3 Information Communications Technician Apprenticeship Start Date: 6 September 2027 Salary: £24,000 per annum Employee type: Permanent Location: Doncaster Working Schedule: 37 hours a week, Monday - Friday across 3 shift patterns covering hours between 7:30am - 6pm Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further Benefits of the programme: Earn a salary while studying for your apprenticeship Gain hands-on experience in a real IT support environment Receive job-specific training and development Secure a permanent role from the start of your apprenticeship Tuition fees for the approved training providers are fully covered About the Role As an End User Support Apprentice, you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Assisting end users over the phone and via chats Collaborating with the wider EUS and other IS squads Ensuring security and process compliance is adhered to What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service management and troubleshooting IT Security fundamentals Apprenticeship Programme For this position, you will enrol onto a Level 3 ICT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team. The programme is delivered through a blended learning approach, combining: Virtual coaching sessions Online learning resources Entry Requirements To apply, you will need: 5 GCSES grade 9-4 (A-C) including English and Maths Please note that applicants who already hold a relevant degree will not be eligible for this programme. Benefits • Competitive salary of £24,000 per annum • Performance-related pay uplifts • Holiday entitlement of 201 hours a year (plus a company day and bank holidays) • Contributory Company Pension • Health Care Cash Plan • Hybrid/flexible working options • Employee assistance programme • Learning and development support • Employee discounts and wellbeing initiatives • Life Cover • 80 Hours Volunteering per year (first two years) Thales Apprentice Recruitment Process 1. Apply Online - submit your application online to register your interest. You only need to register for one role as you will have the opportunity to apply for additional roles at the full application stage. 2. Upload Your CV 3. Check your emails for the invitation to apply - this will comefrom 4. Complete Your Application - follow the link provided in the email to complete your application. You can apply for one primary role and up to 3 additional roles. 5. Complete Online Tests - undertake the online assessments designed to evaluate your suitability for the role. 6. Virtual Assessment Centre - candidates who progress from the online assessment stage will attend a virtual assessment centre, which will include group exercises, and competency-based interviews. 7. Job Offer - successful candidates who perform well throughout the recruitment process will receive a job offer from Thales. For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr . Please note, assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September 2027. Closing date: Our applications will close at 11.59pm on Wednesday 17 February 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2027 with details of next steps. PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY. Because of the work we do at Thales, all roles are subject to security requirements. To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment. To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history. For further details of the evidence required to apply for security clearance please follow this link - Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Oct 22, 2026
Full time
Location: Doncaster, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. 2027 End User Support Apprentice - Level 3 Information Communications Technician Apprenticeship Start Date: 6 September 2027 Salary: £24,000 per annum Employee type: Permanent Location: Doncaster Working Schedule: 37 hours a week, Monday - Friday across 3 shift patterns covering hours between 7:30am - 6pm Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? If so, then look no further Benefits of the programme: Earn a salary while studying for your apprenticeship Gain hands-on experience in a real IT support environment Receive job-specific training and development Secure a permanent role from the start of your apprenticeship Tuition fees for the approved training providers are fully covered About the Role As an End User Support Apprentice, you will become a valued member of our EUS squad to cover IT support to all UK business users via our Service Desk. Your responsibilities may include: Logging, troubleshooting, diagnosing and managing incidents Assisting with incidents & service requests Assisting end users over the phone and via chats Collaborating with the wider EUS and other IS squads Ensuring security and process compliance is adhered to What You Will Learn Throughout your apprenticeship, you will develop knowledge and skills in: ServiceNow (Service Desk tool) Assisting end users with day-to-day issues Delivering excellent service to internal customers Working closely with colleagues across functions to collaborate effectively Core IT principles Service management and troubleshooting IT Security fundamentals Apprenticeship Programme For this position, you will enrol onto a Level 3 ICT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team. The programme is delivered through a blended learning approach, combining: Virtual coaching sessions Online learning resources Entry Requirements To apply, you will need: 5 GCSES grade 9-4 (A-C) including English and Maths Please note that applicants who already hold a relevant degree will not be eligible for this programme. Benefits • Competitive salary of £24,000 per annum • Performance-related pay uplifts • Holiday entitlement of 201 hours a year (plus a company day and bank holidays) • Contributory Company Pension • Health Care Cash Plan • Hybrid/flexible working options • Employee assistance programme • Learning and development support • Employee discounts and wellbeing initiatives • Life Cover • 80 Hours Volunteering per year (first two years) Thales Apprentice Recruitment Process 1. Apply Online - submit your application online to register your interest. You only need to register for one role as you will have the opportunity to apply for additional roles at the full application stage. 2. Upload Your CV 3. Check your emails for the invitation to apply - this will comefrom 4. Complete Your Application - follow the link provided in the email to complete your application. You can apply for one primary role and up to 3 additional roles. 5. Complete Online Tests - undertake the online assessments designed to evaluate your suitability for the role. 6. Virtual Assessment Centre - candidates who progress from the online assessment stage will attend a virtual assessment centre, which will include group exercises, and competency-based interviews. 7. Job Offer - successful candidates who perform well throughout the recruitment process will receive a job offer from Thales. For further information about our Future Talent recruitment process, including hints and tips, or to connect with a member of the Future Talent Team, a Graduate, or an Apprentice, please visit Thales Future Talent - Connectr . Please note, assessment centres for shortlisted candidates will be held between February - May 2027. Induction week for all Graduate and Apprentices will take place from Monday 6 September - Friday 10 September 2027. Closing date: Our applications will close at 11.59pm on Wednesday 17 February 2027, this is the only time we will be accepting applications this year. Please note, we will be in contact by the end of February 2027 with details of next steps. PLEASE NOTE THAT ROLES MAY CLOSE EARLIER THAN THE ADVERTISED DEADLINE IF WE RECEIVE A HIGH NUMER OF APPLICATIONS. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE TO AVOID MISSING OUT ON THIS OPPORTUNITY. Because of the work we do at Thales, all roles are subject to security requirements. To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment. To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history. For further details of the evidence required to apply for security clearance please follow this link - Thales is an equal opportunities employer and diversity, and inclusion are integral to the success of Thales. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
IT Support Engineer Location: Hybrid, Supporting primary schools across Berkshire, North Hampshire and South Oxfordshire You must live within our service area, which is in and around Reading, Wokingham and Basingstoke. Salary: £30,000 - £40,000 per annum Vacancy Type: Full-time Inspired ICT Solutions Ltd is looking for an enthusiastic and capable IT Support Engineer to join our growing team. You will provide responsive, practical IT support to primary schools, resolving day-to-day issues and contributing to installations, upgrades and project work. This is a varied, customer-facing role for someone who enjoys problem-solving, takes ownership and can explain technical matters clearly. During term time, you will work mainly from home, with site visits as required. During school holidays, most work will take place onsite at our schools. About Inspired ICT Inspired ICT Solutions Ltd is a small, expanding IT support company serving primary schools across Berkshire, North Hampshire and South Oxfordshire. We provide a broad range of technology, support and project services, and we pride ourselves on being approachable, dependable and willing to go the extra mile for our schools. What you will do Reporting to the IT Support Team Leader, you will manage a varied workload of support tickets and projects, working both independently and collaboratively. Your responsibilities will include: Provide friendly and effective technical support to teachers, pupils, school technicians and senior leaders. Diagnose and resolve hardware, software, network, Wi-Fi and audio-visual issues. Install, configure and maintain computers, software, servers, network equipment and related technology. Administer Microsoft 365 services and school IT systems. Manage support tickets, prioritise competing demands and keep users informed of progress. Document faults, solutions, configurations and completed work accurately. Complete site visits and contribute to planned installations, upgrades and school-holiday projects. Explain technical issues in clear, straightforward language. Follow safeguarding, data protection and information-security procedures. Maintain high professional and ethical standards when representing Inspired ICT. Technology and customer needs evolve quickly, so the scope of the role will develop over time. We are looking for someone who is adaptable, curious and committed to continued learning. Essential experience and skills Practical experience providing IT support, ideally in a school, education setting or managed service provider. Excellent written and verbal communication skills, with the confidence to work with technical and non-technical users. Strong troubleshooting skills and the ability to resolve problems calmly and efficiently. Ability to organise priorities, meet deadlines and work independently. Attention to detail and accurate technical documentation. A customer-focused, patient and helpful approach. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Working knowledge of Microsoft 365, Teams, SharePoint, Entra and Intune. Understanding of IP networking and switching, including LAN, WAN, WLAN and VLAN technologies. Experience configuring and supporting Wi-Fi systems. Understanding of Active Directory, DHCP, DNS and Group Policy. Experience administering physical or virtual servers. Experience with mobile device management systems, such as Lightspeed or Securly. Awareness of safeguarding responsibilities and UK GDPR requirements. A full driving licence, access to a suitable car and willingness to travel regularly. Ability to complete an enhanced DBS check. Additional Requirements Client Site Readiness: The engineer must be prepared to attend client sites at short notice whenever required, maintaining a flexible and responsive approach to meet business and client needs. Company Uniform: Wearing the company-issued uniform is mandatory during working hours and when attending client sites, maintaining a professional appearance and representing the company positively. Professional Conduct: The engineer is expected to be punctual, well-presented, and ready to respond to client requirements as needed. Desirable experience The following experience would be advantageous but is not essential: Relevant IT certifications or experience managing certificates and certificate authorities. Ticketing and remote monitoring and management tools, such as Autotask PSA, Datto RMM or N-central. Wi-Fi platforms such as Ruckus, Cambium or Ubiquiti. Microsoft Intune. Microsoft 365 migrations from on-premises Active Directory and file servers. Advanced VLAN configuration and traffic management. Routers and firewalls. Audio-visual equipment, including sound systems, projectors, touchscreens and interactive displays. Why join Inspired ICT? We are an open, supportive and approachable small business. We share knowledge, encourage ownership and give colleagues the support and autonomy they need to do their best work. We value straightforward communication, professional development and strong relationships with both colleagues and customers. We also recognise that some IT work must occasionally take place outside normal hours. Any requirement for out-of-hours work will be discussed and planned wherever possible, and flexibility will be reciprocal. Safeguarding and pre-employment checks Because this role involves working in schools, appointment will be subject to an enhanced DBS check, satisfactory references and confirmation of the right to work in the UK. To Apply If you feel you are a suitable candidate and would like to work for Inspired ICT Solutions Ltd, please do not hesitate to apply.
Oct 21, 2026
Full time
IT Support Engineer Location: Hybrid, Supporting primary schools across Berkshire, North Hampshire and South Oxfordshire You must live within our service area, which is in and around Reading, Wokingham and Basingstoke. Salary: £30,000 - £40,000 per annum Vacancy Type: Full-time Inspired ICT Solutions Ltd is looking for an enthusiastic and capable IT Support Engineer to join our growing team. You will provide responsive, practical IT support to primary schools, resolving day-to-day issues and contributing to installations, upgrades and project work. This is a varied, customer-facing role for someone who enjoys problem-solving, takes ownership and can explain technical matters clearly. During term time, you will work mainly from home, with site visits as required. During school holidays, most work will take place onsite at our schools. About Inspired ICT Inspired ICT Solutions Ltd is a small, expanding IT support company serving primary schools across Berkshire, North Hampshire and South Oxfordshire. We provide a broad range of technology, support and project services, and we pride ourselves on being approachable, dependable and willing to go the extra mile for our schools. What you will do Reporting to the IT Support Team Leader, you will manage a varied workload of support tickets and projects, working both independently and collaboratively. Your responsibilities will include: Provide friendly and effective technical support to teachers, pupils, school technicians and senior leaders. Diagnose and resolve hardware, software, network, Wi-Fi and audio-visual issues. Install, configure and maintain computers, software, servers, network equipment and related technology. Administer Microsoft 365 services and school IT systems. Manage support tickets, prioritise competing demands and keep users informed of progress. Document faults, solutions, configurations and completed work accurately. Complete site visits and contribute to planned installations, upgrades and school-holiday projects. Explain technical issues in clear, straightforward language. Follow safeguarding, data protection and information-security procedures. Maintain high professional and ethical standards when representing Inspired ICT. Technology and customer needs evolve quickly, so the scope of the role will develop over time. We are looking for someone who is adaptable, curious and committed to continued learning. Essential experience and skills Practical experience providing IT support, ideally in a school, education setting or managed service provider. Excellent written and verbal communication skills, with the confidence to work with technical and non-technical users. Strong troubleshooting skills and the ability to resolve problems calmly and efficiently. Ability to organise priorities, meet deadlines and work independently. Attention to detail and accurate technical documentation. A customer-focused, patient and helpful approach. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Working knowledge of Microsoft 365, Teams, SharePoint, Entra and Intune. Understanding of IP networking and switching, including LAN, WAN, WLAN and VLAN technologies. Experience configuring and supporting Wi-Fi systems. Understanding of Active Directory, DHCP, DNS and Group Policy. Experience administering physical or virtual servers. Experience with mobile device management systems, such as Lightspeed or Securly. Awareness of safeguarding responsibilities and UK GDPR requirements. A full driving licence, access to a suitable car and willingness to travel regularly. Ability to complete an enhanced DBS check. Additional Requirements Client Site Readiness: The engineer must be prepared to attend client sites at short notice whenever required, maintaining a flexible and responsive approach to meet business and client needs. Company Uniform: Wearing the company-issued uniform is mandatory during working hours and when attending client sites, maintaining a professional appearance and representing the company positively. Professional Conduct: The engineer is expected to be punctual, well-presented, and ready to respond to client requirements as needed. Desirable experience The following experience would be advantageous but is not essential: Relevant IT certifications or experience managing certificates and certificate authorities. Ticketing and remote monitoring and management tools, such as Autotask PSA, Datto RMM or N-central. Wi-Fi platforms such as Ruckus, Cambium or Ubiquiti. Microsoft Intune. Microsoft 365 migrations from on-premises Active Directory and file servers. Advanced VLAN configuration and traffic management. Routers and firewalls. Audio-visual equipment, including sound systems, projectors, touchscreens and interactive displays. Why join Inspired ICT? We are an open, supportive and approachable small business. We share knowledge, encourage ownership and give colleagues the support and autonomy they need to do their best work. We value straightforward communication, professional development and strong relationships with both colleagues and customers. We also recognise that some IT work must occasionally take place outside normal hours. Any requirement for out-of-hours work will be discussed and planned wherever possible, and flexibility will be reciprocal. Safeguarding and pre-employment checks Because this role involves working in schools, appointment will be subject to an enhanced DBS check, satisfactory references and confirmation of the right to work in the UK. To Apply If you feel you are a suitable candidate and would like to work for Inspired ICT Solutions Ltd, please do not hesitate to apply.
IT Support Technician - Stoke on Trent On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. IT Support Technician - Stoke on Trent
Oct 20, 2026
Full time
IT Support Technician - Stoke on Trent On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. IT Support Technician - Stoke on Trent
IT Support Engineer / Service Desk Analyst Join a friendly, forward-thinking IT team supporting managed-service clients across the UK. This customer-focused opportunity suits someone experienced with Windows Desktop, Microsoft 365, Active Directory and ticket-led technical support. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Helpdesk Analyst Successful candidates can expect 25 days' holiday plus bank holidays, training and development opportunities, health and wellbeing support, and free onsite parking. SALARY: £24,000 to £32,000 per annum (depending on experience) + Benefits LOCATION: Hybrid - 3 Days from the Office in Taunton, Somerset and 2 Days from Home JOB TYPE: Full-Time, Permanent JOB OVERVIEW Build your technical breadth in a customer-focused managed-services environment with varied support and project exposure. The IT Support Engineer / Service Desk Analyst helps clients stay productive by resolving day-to-day technology issues and maintaining a high standard of service. The IT Support Engineer / Service Desk Analyst works closely with technical colleagues, balancing multiple tickets, meeting SLAs and escalating issues when appropriate while keeping customers informed. Alongside remote support, the IT Support Engineer / Service Desk Analyst contributes to system checks, knowledge-base improvements, customer guidance and project activity, with site visits when required. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Engineer / Service Desk Analyst include: Customer Support and Ticket Management: Act as the first point of contact for IT support queries by phone and ticketing system, manage multiple tickets and work to agreed SLAs Remote Support and Escalation: Provide first-line remote technical support, troubleshoot issues and escalate when needed User Requests and Updates: Manage installations, user account changes and updates Security, Health and Backup Checks: Complete daily and weekly security, system health and backup checks Knowledge Base Improvement: Contribute to and improve the knowledge-base system Project Support: Assist project engineers across a variety of client projects Customer Guidance and Training: Provide basic technical training and guidance to customers Third-Party Liaison: Contact third-party vendors when required Client Site Support: Attend client sites when required CANDIDATE REQUIREMENTS ESSENTIAL Previous customer-facing experience Experience supporting Windows Desktop, Microsoft 365 and Active Directory Advanced knowledge of the Microsoft suite of products Experience using a ticketing system Basic understanding of networking, including TCP/IP, firewalls, routers and switches Clear communication skills with the ability to explain technical information Team-focused approach, ownership of tasks and a proactive attitude to improving processes Passion for IT and problem solving DESIRABLE Previous experience working within a managed service provider environment Microsoft 365 Fundamentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training BENEFITS Opportunities for advancement and training plans Professional development and exposure to Microsoft technologies and challenging projects 25 days' holiday plus bank holidays Charity or volunteering day Contributory pension scheme Team challenges and prizes Social company activities Health and wellbeing support Employee discount platform Free onsite parking Opportunities to work remotely at times HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15214 Full-Time, Permanent 1st Line / First Line IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Oct 20, 2026
Full time
IT Support Engineer / Service Desk Analyst Join a friendly, forward-thinking IT team supporting managed-service clients across the UK. This customer-focused opportunity suits someone experienced with Windows Desktop, Microsoft 365, Active Directory and ticket-led technical support. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Helpdesk Analyst Successful candidates can expect 25 days' holiday plus bank holidays, training and development opportunities, health and wellbeing support, and free onsite parking. SALARY: £24,000 to £32,000 per annum (depending on experience) + Benefits LOCATION: Hybrid - 3 Days from the Office in Taunton, Somerset and 2 Days from Home JOB TYPE: Full-Time, Permanent JOB OVERVIEW Build your technical breadth in a customer-focused managed-services environment with varied support and project exposure. The IT Support Engineer / Service Desk Analyst helps clients stay productive by resolving day-to-day technology issues and maintaining a high standard of service. The IT Support Engineer / Service Desk Analyst works closely with technical colleagues, balancing multiple tickets, meeting SLAs and escalating issues when appropriate while keeping customers informed. Alongside remote support, the IT Support Engineer / Service Desk Analyst contributes to system checks, knowledge-base improvements, customer guidance and project activity, with site visits when required. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Engineer / Service Desk Analyst include: Customer Support and Ticket Management: Act as the first point of contact for IT support queries by phone and ticketing system, manage multiple tickets and work to agreed SLAs Remote Support and Escalation: Provide first-line remote technical support, troubleshoot issues and escalate when needed User Requests and Updates: Manage installations, user account changes and updates Security, Health and Backup Checks: Complete daily and weekly security, system health and backup checks Knowledge Base Improvement: Contribute to and improve the knowledge-base system Project Support: Assist project engineers across a variety of client projects Customer Guidance and Training: Provide basic technical training and guidance to customers Third-Party Liaison: Contact third-party vendors when required Client Site Support: Attend client sites when required CANDIDATE REQUIREMENTS ESSENTIAL Previous customer-facing experience Experience supporting Windows Desktop, Microsoft 365 and Active Directory Advanced knowledge of the Microsoft suite of products Experience using a ticketing system Basic understanding of networking, including TCP/IP, firewalls, routers and switches Clear communication skills with the ability to explain technical information Team-focused approach, ownership of tasks and a proactive attitude to improving processes Passion for IT and problem solving DESIRABLE Previous experience working within a managed service provider environment Microsoft 365 Fundamentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training BENEFITS Opportunities for advancement and training plans Professional development and exposure to Microsoft technologies and challenging projects 25 days' holiday plus bank holidays Charity or volunteering day Contributory pension scheme Team challenges and prizes Social company activities Health and wellbeing support Employee discount platform Free onsite parking Opportunities to work remotely at times HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15214 Full-Time, Permanent 1st Line / First Line IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
ICT Consultant Oxfordshire £28,000 - £32,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools around Oxfordshire. You must hold a full UK driving license and own your own vehicle for this position. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Eight brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry Between the Eight brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-231233
Oct 20, 2026
Full time
ICT Consultant Oxfordshire £28,000 - £32,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools around Oxfordshire. You must hold a full UK driving license and own your own vehicle for this position. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Eight brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry Between the Eight brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-231233
Are you looking for a new exciting opportunity working as an ICT Technician to be based in North London? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £28,000-£32,000 per annum, depending on experience
Oct 20, 2026
Full time
Are you looking for a new exciting opportunity working as an ICT Technician to be based in North London? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £28,000-£32,000 per annum, depending on experience
IT 1st Line Support Technician Southend-on-Sea Competitive Salary (based on experience) About the Role We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team. This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users. You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation. Key Responsibilities Provide first-line IT support , responding to helpdesk tickets efficiently and professionally Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks Escalate more complex issues to 2nd/3rd line support when required Assist with maintaining IT systems, including: Microsoft 365 environment Active Directory user accounts Network infrastructure and Wi-Fi systems Security systems such as antivirus and device monitoring Support ongoing maintenance of IT equipment and infrastructure Keep accurate records of support tickets, resolutions, and equipment inventory Monitor IT systems to ensure performance, security, and compliance Provide clear communication to users, explaining technical issues in a user-friendly way What We're Looking For Essential: Experience troubleshooting IT hardware and software issues Strong communication skills - able to explain technical issues clearly to non-technical users Passion for IT and awareness of current trends and technologies Self-motivated with the ability to manage workload and respond to priorities effectively Desirable: Experience working within an IT helpdesk or support environment Exposure to Microsoft 365 and Active Directory administration Background in customer-facing roles Relevant IT qualification (Level 2/3 or equivalent) Full UK driving licence About You You'll be a proactive and approachable individual who enjoys solving problems and delivering excellent service. You'll thrive in a collaborative environment and be confident working across multiple systems and tasks simultaneously. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 20, 2026
Full time
IT 1st Line Support Technician Southend-on-Sea Competitive Salary (based on experience) About the Role We're working with a well-established, community-focused organisation in Southend-on-Sea that is expanding its central IT function. They are looking to recruit an IT 1st Line Support Technician to join their growing team. This is a fantastic opportunity for someone passionate about IT support who enjoys working in a fast-paced environment, providing hands-on technical assistance and excellent customer service to end users. You'll act as a key point of contact for IT queries, supporting a wide range of systems and hardware while ensuring smooth day-to-day operations across the organisation. Key Responsibilities Provide first-line IT support , responding to helpdesk tickets efficiently and professionally Troubleshoot and resolve hardware and software issues across desktops, laptops, printers, and networks Escalate more complex issues to 2nd/3rd line support when required Assist with maintaining IT systems, including: Microsoft 365 environment Active Directory user accounts Network infrastructure and Wi-Fi systems Security systems such as antivirus and device monitoring Support ongoing maintenance of IT equipment and infrastructure Keep accurate records of support tickets, resolutions, and equipment inventory Monitor IT systems to ensure performance, security, and compliance Provide clear communication to users, explaining technical issues in a user-friendly way What We're Looking For Essential: Experience troubleshooting IT hardware and software issues Strong communication skills - able to explain technical issues clearly to non-technical users Passion for IT and awareness of current trends and technologies Self-motivated with the ability to manage workload and respond to priorities effectively Desirable: Experience working within an IT helpdesk or support environment Exposure to Microsoft 365 and Active Directory administration Background in customer-facing roles Relevant IT qualification (Level 2/3 or equivalent) Full UK driving licence About You You'll be a proactive and approachable individual who enjoys solving problems and delivering excellent service. You'll thrive in a collaborative environment and be confident working across multiple systems and tasks simultaneously. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you looking for a new exciting opportunity working as an ICT Technician to be based in Slough? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £27,000-£32,000 per annum, depending on experience
Oct 20, 2026
Full time
Are you looking for a new exciting opportunity working as an ICT Technician to be based in Slough? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2+ years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £27,000-£32,000 per annum, depending on experience
CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships. About the role: CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment. Responsibilities: Provide IT support via phone, email, and remote tools Log, manage, and update support tickets Troubleshoot ICT issues using appropriate tools and methods Communicate clearly with users, managing expectations and escalations Install and configure hardware, software, and network devices Support desktop setup, repair, and basic networking tasks Apply security best practices and follow organisational policies Assist with network device and mobile device administration Maintain accurate documentation of all work Continuously develop technical knowledge and skills What we're looking for: Interest in IT support and networking Basic knowledge of IT Strong problem-solving skills Good organisation and time management Clear communication skills Ability to work independently and in a team Professional, customer-focused attitude Driving licence (essential) and own vehicle (desirable) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am - 5pm Benefits: 20+ days holiday plus bank holidays Pension scheme Ongoing training and development opportunities Career progression pathways Supportive and collaborative working environment Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 20, 2026
Full time
CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships. About the role: CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment. Responsibilities: Provide IT support via phone, email, and remote tools Log, manage, and update support tickets Troubleshoot ICT issues using appropriate tools and methods Communicate clearly with users, managing expectations and escalations Install and configure hardware, software, and network devices Support desktop setup, repair, and basic networking tasks Apply security best practices and follow organisational policies Assist with network device and mobile device administration Maintain accurate documentation of all work Continuously develop technical knowledge and skills What we're looking for: Interest in IT support and networking Basic knowledge of IT Strong problem-solving skills Good organisation and time management Clear communication skills Ability to work independently and in a team Professional, customer-focused attitude Driving licence (essential) and own vehicle (desirable) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am - 5pm Benefits: 20+ days holiday plus bank holidays Pension scheme Ongoing training and development opportunities Career progression pathways Supportive and collaborative working environment Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
IT & Systems Technician Are you a hands-on IT professional who enjoys variety, autonomy and taking ownership? This is an exciting opportunity to become the go-to IT specialist for an established, creative business, supporting a team of approximately 50 employees. Working as the sole internal IT professional, you'll be responsible for keeping systems secure, technology running smoothly and colleagues supported across the business. The Role Administer Microsoft 365 and Google Workspace, including users, licences, permissions and email security. Provide day-to-day IT support across Windows, macOS, mobile devices, software and peripherals. Manage and troubleshoot business networks, including Wi-Fi, routers, firewalls, switches and VLANs. Support Zoom Workplace, VoIP telephony, Yealink devices and meeting room technology. Maintain endpoint security, system updates, Cyber Essentials requirements and access controls. Manage IT assets, software licences, onboarding/offboarding and technical documentation. Liaise with external IT providers and technology suppliers where required. About You You'll have proven experience in IT support or systems administration, strong Microsoft 365 knowledge and a good understanding of networking, cybersecurity and endpoint management. Experience with Google Workspace, Windows and macOS is important, while knowledge of TP-Link Omada, DrayTek, Zoom and VoIP systems would be advantageous. You'll be proactive, organised and confident troubleshooting independently, with excellent communication skills and a genuine commitment to providing great support to non-technical users. The Opportunity Join a collaborative, design-led business where you can make a real impact, enjoy a varied workload and take ownership of the technology that keeps the business moving.
Oct 20, 2026
Full time
IT & Systems Technician Are you a hands-on IT professional who enjoys variety, autonomy and taking ownership? This is an exciting opportunity to become the go-to IT specialist for an established, creative business, supporting a team of approximately 50 employees. Working as the sole internal IT professional, you'll be responsible for keeping systems secure, technology running smoothly and colleagues supported across the business. The Role Administer Microsoft 365 and Google Workspace, including users, licences, permissions and email security. Provide day-to-day IT support across Windows, macOS, mobile devices, software and peripherals. Manage and troubleshoot business networks, including Wi-Fi, routers, firewalls, switches and VLANs. Support Zoom Workplace, VoIP telephony, Yealink devices and meeting room technology. Maintain endpoint security, system updates, Cyber Essentials requirements and access controls. Manage IT assets, software licences, onboarding/offboarding and technical documentation. Liaise with external IT providers and technology suppliers where required. About You You'll have proven experience in IT support or systems administration, strong Microsoft 365 knowledge and a good understanding of networking, cybersecurity and endpoint management. Experience with Google Workspace, Windows and macOS is important, while knowledge of TP-Link Omada, DrayTek, Zoom and VoIP systems would be advantageous. You'll be proactive, organised and confident troubleshooting independently, with excellent communication skills and a genuine commitment to providing great support to non-technical users. The Opportunity Join a collaborative, design-led business where you can make a real impact, enjoy a varied workload and take ownership of the technology that keeps the business moving.
At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations. Responsibilities: Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients Install, configure, and maintain operating systems and software applications Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships Monitor and maintain computer networks Analyse system logs and identify potential issues or trends Collaborate with other IT teams to resolve complex technical problems Assist in the development and implementation of IT policies and procedures Required skills: About to work from the office everyday Have a valid full UK driving license Live within 45 minutes of RG24 9RA Happy to undergo a basic DBS check About to join our on-call rota (Monday - Sunday) for out-of-hours support, inconvenience payment & overtime paid Standard entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. Working hours: Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break Benefits: Company pension Free onsite parking Training / certification Access to health and wellbeing services Tea, coffee, and biscuits Regular socials and meals Future prospects: You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full time tole may be available for you after the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 20, 2026
Full time
At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations. Responsibilities: Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients Install, configure, and maintain operating systems and software applications Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships Monitor and maintain computer networks Analyse system logs and identify potential issues or trends Collaborate with other IT teams to resolve complex technical problems Assist in the development and implementation of IT policies and procedures Required skills: About to work from the office everyday Have a valid full UK driving license Live within 45 minutes of RG24 9RA Happy to undergo a basic DBS check About to join our on-call rota (Monday - Sunday) for out-of-hours support, inconvenience payment & overtime paid Standard entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. Working hours: Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break Benefits: Company pension Free onsite parking Training / certification Access to health and wellbeing services Tea, coffee, and biscuits Regular socials and meals Future prospects: You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full time tole may be available for you after the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Group IT & Systems Control Manager Microsoft 365 / Supplier Management / Cyber Security / IT Governance Leicestershire - Multi-site with monthly site visits £50,000 - £60,000 + Benefits Are you the person who makes sure an outsourced IT provider actually fixes the problem, rather than just closing the ticket? This Group IT & Systems Control Manager role puts you in control of IT across a growing care group, based in Leicestershire with monthly visits to homes in the West Midlands and Welsh borders, paying £50,000 - £60,000 depending on experience. It's the first in-house IT role, reporting to the CFO. This is not a helpdesk job: you'll be the intelligent client to the outsourced provider, tightening access and cyber controls and keeping licence costs in check as IT use grows across the homes. There's room to shape what comes next too, including where AI could genuinely help. What You'll Be Doing Managing the outsourced IT provider against SLAs, challenging tickets closed before they're fixed and spotting recurring weaknesses early Owning user access and systems control across Microsoft 365, the VoIP telephone system and other platforms, including 2FA Administering core platforms such as Microsoft 365 and managing licence and SaaS spend to find real cost savings Carrying out structured monthly IT health checks at each home, covering connectivity, Wi-Fi and site infrastructure Leading on cyber risk and resilience, interpreting vulnerability reports and driving remediation through the provider Overseeing IT governance and compliance, and explaining IT clearly to care staff who don't use computers every day What You'll Bring Experience managing outsourced IT suppliers and holding them to SLAs Strong Microsoft 365 knowledge, including administration and user access governance Experience of finance systems and a solid understanding of segregation of duties The ability to interpret vulnerability reports and manage cyber remediation Commercial awareness, with the confidence to challenge suppliers and identify cost savings Desirable: multi-site IT experience, identity and access management including 2FA, SaaS licence management, experience supporting non-technical users, an interest in practical uses of AI What's On Offer £50,000 - £60,000 depending on experience 20 days' holiday plus bank holidays 3% pension contribution on qualifying earnings A direct line to the CFO and real influence over how IT is run across the group Please note: this role involves regular travel to every site, and it is a control-focused management role rather than a helpdesk technician role. If you're ready to take ownership of a multi-site IT environment, apply today with your CV for this Group IT & Systems Control Manager role, and we'll be in touch. This role may suit candidates who have held roles including: IT Manager, IT Service Delivery Manager, IT Operations Manager, IT Supplier Manager, IT Governance Manager, IT Systems Manager, Infrastructure Manager Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Oct 20, 2026
Full time
Group IT & Systems Control Manager Microsoft 365 / Supplier Management / Cyber Security / IT Governance Leicestershire - Multi-site with monthly site visits £50,000 - £60,000 + Benefits Are you the person who makes sure an outsourced IT provider actually fixes the problem, rather than just closing the ticket? This Group IT & Systems Control Manager role puts you in control of IT across a growing care group, based in Leicestershire with monthly visits to homes in the West Midlands and Welsh borders, paying £50,000 - £60,000 depending on experience. It's the first in-house IT role, reporting to the CFO. This is not a helpdesk job: you'll be the intelligent client to the outsourced provider, tightening access and cyber controls and keeping licence costs in check as IT use grows across the homes. There's room to shape what comes next too, including where AI could genuinely help. What You'll Be Doing Managing the outsourced IT provider against SLAs, challenging tickets closed before they're fixed and spotting recurring weaknesses early Owning user access and systems control across Microsoft 365, the VoIP telephone system and other platforms, including 2FA Administering core platforms such as Microsoft 365 and managing licence and SaaS spend to find real cost savings Carrying out structured monthly IT health checks at each home, covering connectivity, Wi-Fi and site infrastructure Leading on cyber risk and resilience, interpreting vulnerability reports and driving remediation through the provider Overseeing IT governance and compliance, and explaining IT clearly to care staff who don't use computers every day What You'll Bring Experience managing outsourced IT suppliers and holding them to SLAs Strong Microsoft 365 knowledge, including administration and user access governance Experience of finance systems and a solid understanding of segregation of duties The ability to interpret vulnerability reports and manage cyber remediation Commercial awareness, with the confidence to challenge suppliers and identify cost savings Desirable: multi-site IT experience, identity and access management including 2FA, SaaS licence management, experience supporting non-technical users, an interest in practical uses of AI What's On Offer £50,000 - £60,000 depending on experience 20 days' holiday plus bank holidays 3% pension contribution on qualifying earnings A direct line to the CFO and real influence over how IT is run across the group Please note: this role involves regular travel to every site, and it is a control-focused management role rather than a helpdesk technician role. If you're ready to take ownership of a multi-site IT environment, apply today with your CV for this Group IT & Systems Control Manager role, and we'll be in touch. This role may suit candidates who have held roles including: IT Manager, IT Service Delivery Manager, IT Operations Manager, IT Supplier Manager, IT Governance Manager, IT Systems Manager, Infrastructure Manager Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
St Bede&;s & St Joseph&;s Catholic College
Bradford, Yorkshire
IT Technician -Schools Salary: £27,274 to £29,070 per annum, dependent on relevant experience Hours: 37 hours per week, all year round Contract: Permanent Start date: As soon as possible Are you a practical and customer-focused IT Technician who enjoys solving technical problems and supporting users with different levels of IT confidence? St Bede's and St Joseph's Catholic College is looking for an IT Technician to provide responsive day-to-day IT and audio-visual support across its two College sites and the feeder primary schools it supports. This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control. The role Reporting to the IT Services Delivery Manager, you will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical documentation and standard operating procedures. Installing, configuring, maintaining and repairing desktops, laptops,tablets,printers and peripherals. Deploying applications and device policies through Microsoft Intune and other device-management systems. Administering Microsoft 365 and Microsoft Entra accounts, groups and licences. Supporting network equipment, switches, cabling and wireless access points. Maintaining an accurate asset register and completing annual stock checks. Securely wiping, disposing of and recording equipment at the end of its working life. Preparing rooms, devices and systems for examinations, assessments and scheduled events. Applying security updates and reporting suspected security incidents promptly. AV, events and site systems You will also help maintain the College's wider technology and communication systems by: Installing and troubleshooting AV equipment in classrooms, halls and public areas. Managing the IT and AV equipment booking system. Setting up and operating sound, projection and livestreaming for events such as Mass, open evenings, prize giving and performances. Supporting the College's CCTV, telephone and door-access systems. Programming and cancelling access cards and fobs while maintaining accurate records. Retrieving CCTV footage only through the approved process and in accordance with data-protection requirements. About you We are looking for someone who can demonstrate: Practical experience of diagnosing and resolving IT hardware, software and connectivity problems. Knowledge of Microsoft 365, Microsoft Entra and device-management systems such as Intune. Experience supporting desktops, laptops, printers, networks and wireless equipment. Strong problem-solving and organisational skills. A helpful and patient approach when supporting users with different levels of technical knowledge. The ability to maintain accurate records and follow service-desk procedures. An understanding of information security, confidentiality and data protection. The flexibility to work across different College and primary-school sites. A willingness to support occasional events outside normal College hours. Experience supporting AV, livestreaming, CCTV, telephony or access-control systems would be advantageous. Please submit your CV today The next stage of the recruitment process Candidates selected to progress will be invited to submit a short video of no more than five minutes, introducing themselves and explaining why they are interested in the role. Committed to equality of opportunity. Committed to safeguarding young people; enhanced DBS and online checks are required.
Oct 20, 2026
Full time
IT Technician -Schools Salary: £27,274 to £29,070 per annum, dependent on relevant experience Hours: 37 hours per week, all year round Contract: Permanent Start date: As soon as possible Are you a practical and customer-focused IT Technician who enjoys solving technical problems and supporting users with different levels of IT confidence? St Bede's and St Joseph's Catholic College is looking for an IT Technician to provide responsive day-to-day IT and audio-visual support across its two College sites and the feeder primary schools it supports. This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control. The role Reporting to the IT Services Delivery Manager, you will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical documentation and standard operating procedures. Installing, configuring, maintaining and repairing desktops, laptops,tablets,printers and peripherals. Deploying applications and device policies through Microsoft Intune and other device-management systems. Administering Microsoft 365 and Microsoft Entra accounts, groups and licences. Supporting network equipment, switches, cabling and wireless access points. Maintaining an accurate asset register and completing annual stock checks. Securely wiping, disposing of and recording equipment at the end of its working life. Preparing rooms, devices and systems for examinations, assessments and scheduled events. Applying security updates and reporting suspected security incidents promptly. AV, events and site systems You will also help maintain the College's wider technology and communication systems by: Installing and troubleshooting AV equipment in classrooms, halls and public areas. Managing the IT and AV equipment booking system. Setting up and operating sound, projection and livestreaming for events such as Mass, open evenings, prize giving and performances. Supporting the College's CCTV, telephone and door-access systems. Programming and cancelling access cards and fobs while maintaining accurate records. Retrieving CCTV footage only through the approved process and in accordance with data-protection requirements. About you We are looking for someone who can demonstrate: Practical experience of diagnosing and resolving IT hardware, software and connectivity problems. Knowledge of Microsoft 365, Microsoft Entra and device-management systems such as Intune. Experience supporting desktops, laptops, printers, networks and wireless equipment. Strong problem-solving and organisational skills. A helpful and patient approach when supporting users with different levels of technical knowledge. The ability to maintain accurate records and follow service-desk procedures. An understanding of information security, confidentiality and data protection. The flexibility to work across different College and primary-school sites. A willingness to support occasional events outside normal College hours. Experience supporting AV, livestreaming, CCTV, telephony or access-control systems would be advantageous. Please submit your CV today The next stage of the recruitment process Candidates selected to progress will be invited to submit a short video of no more than five minutes, introducing themselves and explaining why they are interested in the role. Committed to equality of opportunity. Committed to safeguarding young people; enhanced DBS and online checks are required.
Beechwood Park School is an award-winning preparatory school for boys and girls aged 3 to 13, offering day and flexi-boarding in Hertfordshire. About the role: The IT Support Technician Apprentice is an important part of the IT team. The school is increasingly dependent on its IT systems working properly and efficiently. You will be responsible for system wide technical support including: workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers you will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites. Please note: Beechwood Park is a school with a long standing and well-established Christian ethos. The school warmly welcomes pupils, staff and parents of all faiths and none. The school marks and celebrates Christian festivals and celebrations, such as Christmas, Easter, Advent etc. The school teaches about world religions and celebrates the festivals of other faiths, as part of the school's Theology, Philosophy and Religious Education programme. We are seeking an apprentice whose values align with this ethos. Responsibilities: Handle frontline queries from various sources including email, helpdesk and telephone Maintain communication with users, updating requests logged on the school's ticketing system, and escalating them within the team as required Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals Maintain an up-to-date inventory of IT equipment Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment Routine administration including iPad maintenance, data backups, workstation health checks, anti-virus scans Software installation, maintenance and upgrading Support staff and pupils with the set-up and preparation of IT equipment around the school Provide high quality customer focused technical support and training to non-teaching and teaching staff and to pupils Assist with the set-up of AV equipment for lectures and presentations Essential skills: Good IT skills, hardware knowledge and familiarity with the full range of Microsoft products (including Office 365), Google Workspace and operating systems Awareness of cyber security requirements Health and safety awareness Ability to work independently or as part of a team Ability to take initiative Good communication skills, both written and verbal Excellent organisational skills Ability to prioritise under pressure The willingness to contribute to the lives of the pupils, parents and staff at the school Well-motivated and reliable The following experience would be beneficial: Experience working in the education sector Experience of working with iSAMS Knowledge of non-windows environments (Apple and Linux) Experience of learning platforms Experience of managing social media platforms (Twitter, Facebook, etc.) Internet and e-mail management Experience of using and preparing audio/visual equipment Experience of installing and maintaining PC hardware and software Experience of supporting end users Experience of troubleshooting network faults Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week Benefits: The post holder is eligible to be a member of the APTIS pension scheme, with an employer contribution of 6% Lunch in the school dining room during term time, and staff room refreshments Use of sports facilities including our indoor swimming pool Staff discount on a selection of children's holiday clubs Free on-site parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 20, 2026
Full time
Beechwood Park School is an award-winning preparatory school for boys and girls aged 3 to 13, offering day and flexi-boarding in Hertfordshire. About the role: The IT Support Technician Apprentice is an important part of the IT team. The school is increasingly dependent on its IT systems working properly and efficiently. You will be responsible for system wide technical support including: workstations, laptops, printers, audio-visual, telecoms and printing. In co-operation with teachers you will support the teaching of IT by preparing relevant materials and working alongside pupils and teachers in the IT suites. Please note: Beechwood Park is a school with a long standing and well-established Christian ethos. The school warmly welcomes pupils, staff and parents of all faiths and none. The school marks and celebrates Christian festivals and celebrations, such as Christmas, Easter, Advent etc. The school teaches about world religions and celebrates the festivals of other faiths, as part of the school's Theology, Philosophy and Religious Education programme. We are seeking an apprentice whose values align with this ethos. Responsibilities: Handle frontline queries from various sources including email, helpdesk and telephone Maintain communication with users, updating requests logged on the school's ticketing system, and escalating them within the team as required Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals Maintain an up-to-date inventory of IT equipment Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment Routine administration including iPad maintenance, data backups, workstation health checks, anti-virus scans Software installation, maintenance and upgrading Support staff and pupils with the set-up and preparation of IT equipment around the school Provide high quality customer focused technical support and training to non-teaching and teaching staff and to pupils Assist with the set-up of AV equipment for lectures and presentations Essential skills: Good IT skills, hardware knowledge and familiarity with the full range of Microsoft products (including Office 365), Google Workspace and operating systems Awareness of cyber security requirements Health and safety awareness Ability to work independently or as part of a team Ability to take initiative Good communication skills, both written and verbal Excellent organisational skills Ability to prioritise under pressure The willingness to contribute to the lives of the pupils, parents and staff at the school Well-motivated and reliable The following experience would be beneficial: Experience working in the education sector Experience of working with iSAMS Knowledge of non-windows environments (Apple and Linux) Experience of learning platforms Experience of managing social media platforms (Twitter, Facebook, etc.) Internet and e-mail management Experience of using and preparing audio/visual equipment Experience of installing and maintaining PC hardware and software Experience of supporting end users Experience of troubleshooting network faults Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week Benefits: The post holder is eligible to be a member of the APTIS pension scheme, with an employer contribution of 6% Lunch in the school dining room during term time, and staff room refreshments Use of sports facilities including our indoor swimming pool Staff discount on a selection of children's holiday clubs Free on-site parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
IT Technician Holt, Norfolk £28,000-£32,000 Full-Time We're recruiting an IT Technician for an organisation based in Holt, where you'll support a wide range of hardware, software and network technologies. Alongside day-to-day IT support, you'll be involved in maintaining equipment, implementing improvements and assisting with IT projects. Working as part of a small, experienced IT team, you'll provide hands-on technical support across a large and varied IT environment, helping users resolve issues and keeping systems and equipment running smoothly. The Role Providing technical support to users, troubleshooting hardware, software and connectivity issues Managing support requests through the IT ticketing system, prioritising and resolving issues Installing, configuring and maintaining PCs, laptops, printers and other IT equipment Supporting Windows environments, Microsoft 365 and network infrastructure Assisting with server administration, user accounts and system maintenance Supporting IT projects, upgrades and the introduction of new technologies Working closely with the wider IT team to maintain reliable systems and services About You You'll have previous experience in an IT Technician, IT Support Technician or similar technical support role, with a good understanding of Windows systems, PC hardware and networking. You'll be confident diagnosing technical problems, managing competing priorities and explaining solutions clearly to users with different levels of IT knowledge. Experience with Microsoft 365, Windows Server or virtualisation technologies would be useful, although we're more interested in your practical technical knowledge and ability to solve problems. You'll also be organised, approachable and comfortable working both independently and as part of a small team. This is a full-time opportunity based in Holt, offering a varied technical support role with the chance to develop your skills across a broad range of IT systems. Please apply online or for a confidential discussion, get in touch with Sam Holt at Big Sky Additions.
Oct 20, 2026
Full time
IT Technician Holt, Norfolk £28,000-£32,000 Full-Time We're recruiting an IT Technician for an organisation based in Holt, where you'll support a wide range of hardware, software and network technologies. Alongside day-to-day IT support, you'll be involved in maintaining equipment, implementing improvements and assisting with IT projects. Working as part of a small, experienced IT team, you'll provide hands-on technical support across a large and varied IT environment, helping users resolve issues and keeping systems and equipment running smoothly. The Role Providing technical support to users, troubleshooting hardware, software and connectivity issues Managing support requests through the IT ticketing system, prioritising and resolving issues Installing, configuring and maintaining PCs, laptops, printers and other IT equipment Supporting Windows environments, Microsoft 365 and network infrastructure Assisting with server administration, user accounts and system maintenance Supporting IT projects, upgrades and the introduction of new technologies Working closely with the wider IT team to maintain reliable systems and services About You You'll have previous experience in an IT Technician, IT Support Technician or similar technical support role, with a good understanding of Windows systems, PC hardware and networking. You'll be confident diagnosing technical problems, managing competing priorities and explaining solutions clearly to users with different levels of IT knowledge. Experience with Microsoft 365, Windows Server or virtualisation technologies would be useful, although we're more interested in your practical technical knowledge and ability to solve problems. You'll also be organised, approachable and comfortable working both independently and as part of a small team. This is a full-time opportunity based in Holt, offering a varied technical support role with the chance to develop your skills across a broad range of IT systems. Please apply online or for a confidential discussion, get in touch with Sam Holt at Big Sky Additions.
Field Service IT Support: Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images. Prepare and configured new laptops/workstations specifications as assigned End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity) Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades. Windows upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices Analyzed and diagnosed DNS/DHCP/VPN and other networking issues End user issues related to network, IP config, windows troubleshooting Actively worked with hardware and software vendors to resolve client issues in a timely manner Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications. Installation of printers, Configuring conference room facilities IP Phone installation, troubleshooting O365 configuration, troubleshooting Other aspects related to End user computing Deskside Support Spares management Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management Security compliance Populate Knowledge Management system with resolutions and workarounds Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch - intelligent hub/MDM/ intune / azure Fault diagnosis / troubleshooting Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary Adept knowledge on Software Center(SWC) and ServiceNow Knowledge of Okta and its usage.
Oct 20, 2026
Full time
Field Service IT Support: Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images. Prepare and configured new laptops/workstations specifications as assigned End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity) Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades. Windows upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices Analyzed and diagnosed DNS/DHCP/VPN and other networking issues End user issues related to network, IP config, windows troubleshooting Actively worked with hardware and software vendors to resolve client issues in a timely manner Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications. Installation of printers, Configuring conference room facilities IP Phone installation, troubleshooting O365 configuration, troubleshooting Other aspects related to End user computing Deskside Support Spares management Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management Security compliance Populate Knowledge Management system with resolutions and workarounds Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch - intelligent hub/MDM/ intune / azure Fault diagnosis / troubleshooting Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary Adept knowledge on Software Center(SWC) and ServiceNow Knowledge of Okta and its usage.
Field Service IT Support Derby 5 days onsite work No compromise JD Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images. Prepare and configured new laptops/workstations specifications as assigned End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity) Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades. Windows upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices Analyzed and diagnosed DNS/DHCP/VPN and other networking issues End user issues related to network, IP config, windows troubleshooting Actively worked with hardware and software vendors to resolve client issues in a timely manner Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications. Installation of printers, Configuring conference room facilities IP Phone installation, troubleshooting O365 configuration, troubleshooting Other aspects related to End user computing Deskside Support Spares management Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management Security compliance Populate Knowledge Management system with resolutions and workarounds Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch - intelligent hub/MDM/ intune / azure Fault diagnosis / troubleshooting Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary Adept knowledge on Software Center(SWC) and ServiceNow Knowledge of Okta and its usage.
Oct 20, 2026
Full time
Field Service IT Support Derby 5 days onsite work No compromise JD Workstation Services (e.g., Desktop, Monitors, Printers and laptop) Breakfix Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images. Prepare and configured new laptops/workstations specifications as assigned End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity) Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades. Windows upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices Analyzed and diagnosed DNS/DHCP/VPN and other networking issues End user issues related to network, IP config, windows troubleshooting Actively worked with hardware and software vendors to resolve client issues in a timely manner Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications. Installation of printers, Configuring conference room facilities IP Phone installation, troubleshooting O365 configuration, troubleshooting Other aspects related to End user computing Deskside Support Spares management Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management Security compliance Populate Knowledge Management system with resolutions and workarounds Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch - intelligent hub/MDM/ intune / azure Fault diagnosis / troubleshooting Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary Adept knowledge on Software Center(SWC) and ServiceNow Knowledge of Okta and its usage.
Are you an IT Support Technician with MSP experience who enjoys solving problems, talking to customers and making technology work for them? We're recruiting an IT Support Technician (Helpdesk with occasional Field Work) to join a friendly, growing service desk team. This is an office- and field-based, hands-on, customer-facing role where you'll provide first- and second-line support and have the opportunity to develop your technical skills across Microsoft 365, cyber security, cloud services and more. As an IT Field and Help Desk Support Technician, you will be doing the following, Providing 1st and 2nd line IT support via telephone, RMM and ticketing systems Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues Supporting users with Cloud Entra Identities, Security and general Microsoft 365 administration Diagnosing issues across devices, networks and cloud services Logging, documenting and escalating tickets where required Keeping customers updated and delivering a friendly, professional service Supporting customer onboarding and occasional visits to customer sites Liaising with third-party suppliers when needed What we would love to see on your CV. You'll ideally have at least 3-5 years' experience in an IT support or service desk environment, together with: Previous experience within an MSP or MSSP environment is essential Excellent verbal communication skills and confidence speaking to customers A genuine interest in IT and technology, to investigate and challenge themselves daily Good troubleshooting skills and attention to detail The ability to manage multiple tickets and priorities calmly A helpful, personable and customer-focused approach A full UK driving licence and daily access to a car for field work Experience with Microsoft 365, basic networking and customer onboarding is needed Relevant IT certifications would be beneficial Knowledge of Windows 11 Desktops, server roles, and in-depth Office 365 administration. This is a fantastic opportunity for someone looking to build a long-term career in IT within an established MSP. You'll receive support and development while gaining exposure to Microsoft 365, cybersecurity, endpoint management, cloud technology and AI-related services.
Oct 20, 2026
Full time
Are you an IT Support Technician with MSP experience who enjoys solving problems, talking to customers and making technology work for them? We're recruiting an IT Support Technician (Helpdesk with occasional Field Work) to join a friendly, growing service desk team. This is an office- and field-based, hands-on, customer-facing role where you'll provide first- and second-line support and have the opportunity to develop your technical skills across Microsoft 365, cyber security, cloud services and more. As an IT Field and Help Desk Support Technician, you will be doing the following, Providing 1st and 2nd line IT support via telephone, RMM and ticketing systems Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues Supporting users with Cloud Entra Identities, Security and general Microsoft 365 administration Diagnosing issues across devices, networks and cloud services Logging, documenting and escalating tickets where required Keeping customers updated and delivering a friendly, professional service Supporting customer onboarding and occasional visits to customer sites Liaising with third-party suppliers when needed What we would love to see on your CV. You'll ideally have at least 3-5 years' experience in an IT support or service desk environment, together with: Previous experience within an MSP or MSSP environment is essential Excellent verbal communication skills and confidence speaking to customers A genuine interest in IT and technology, to investigate and challenge themselves daily Good troubleshooting skills and attention to detail The ability to manage multiple tickets and priorities calmly A helpful, personable and customer-focused approach A full UK driving licence and daily access to a car for field work Experience with Microsoft 365, basic networking and customer onboarding is needed Relevant IT certifications would be beneficial Knowledge of Windows 11 Desktops, server roles, and in-depth Office 365 administration. This is a fantastic opportunity for someone looking to build a long-term career in IT within an established MSP. You'll receive support and development while gaining exposure to Microsoft 365, cybersecurity, endpoint management, cloud technology and AI-related services.
A market leading business in Suffolk is seeking a field IT technician who will be required to travel to local sites once or twice a week. The Field Support Technician delivers high-quality onsite and remote IT support across locations, ensuring colleagues can effectively access and use technology to perform their roles. The role is the primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across the Group. Locations include: Suffolk Essex Norfolk - once or twice a week. Nottingham once a month. Provide hands-on 1st and 2nd line IT support at offices, sites and remotely. Own incidents and service requests through to resolution, keeping users and the ITSM platform updated. Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues. Escalate complex issues to the appropriate technical team or third-party provider, ensuring a clear and effective handover. Act as the local IT representative for assigned sites, building positive relationships with managers and users Build, configure, deploy, replace and recover laptops, desktops, mobile devices, printers and peripherals. Support modern endpoint management, device enrolment and configuration using Microsoft Intune. Assist with joiner, mover and leaver activities, including equipment preparation, deployment and return. Maintain accurate asset records, stock levels and equipment allocation throughout the device lifecycle. Support the adoption of Microsoft Intune, Windows Autopilot and other modern workplace technologies. Perform device health checks and support proactive replacement planning Qualifications Good general standard of education, including Maths and English (GCSE A-C or equivalent). Relevant IT qualification desirable, e.g. CompTIA A+, Microsoft 365 Fundamentals or ITIL Foundation. Technical Knowledge & Experience Experience in a desktop support, field support, IT technician or 2nd line IT role. Strong practical knowledge of Windows, Microsoft 365, hardware, peripherals and workplace technology. Working knowledge of networking fundamentals, Microsoft Entra ID and MFA. Experience with endpoint management tools such as Microsoft Intune or Autopilot desirable. Experience with ITSM/ticketing systems and third-party IT providers desirable. Communication & Working Style Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Able to take ownership of incidents, prioritise workload and work independently. Collaborative approach with the ability to build effective relationships with users, site managers, suppliers and technical teams. Self-motivated, organised and willing to learn. Additional Requirements Full UK driving licence and willingness to travel regularly Flexible approach to working hours where required for site visits, projects or planned IT changes. Able to safely transport and install IT equipment.
Oct 19, 2026
Full time
A market leading business in Suffolk is seeking a field IT technician who will be required to travel to local sites once or twice a week. The Field Support Technician delivers high-quality onsite and remote IT support across locations, ensuring colleagues can effectively access and use technology to perform their roles. The role is the primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across the Group. Locations include: Suffolk Essex Norfolk - once or twice a week. Nottingham once a month. Provide hands-on 1st and 2nd line IT support at offices, sites and remotely. Own incidents and service requests through to resolution, keeping users and the ITSM platform updated. Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues. Escalate complex issues to the appropriate technical team or third-party provider, ensuring a clear and effective handover. Act as the local IT representative for assigned sites, building positive relationships with managers and users Build, configure, deploy, replace and recover laptops, desktops, mobile devices, printers and peripherals. Support modern endpoint management, device enrolment and configuration using Microsoft Intune. Assist with joiner, mover and leaver activities, including equipment preparation, deployment and return. Maintain accurate asset records, stock levels and equipment allocation throughout the device lifecycle. Support the adoption of Microsoft Intune, Windows Autopilot and other modern workplace technologies. Perform device health checks and support proactive replacement planning Qualifications Good general standard of education, including Maths and English (GCSE A-C or equivalent). Relevant IT qualification desirable, e.g. CompTIA A+, Microsoft 365 Fundamentals or ITIL Foundation. Technical Knowledge & Experience Experience in a desktop support, field support, IT technician or 2nd line IT role. Strong practical knowledge of Windows, Microsoft 365, hardware, peripherals and workplace technology. Working knowledge of networking fundamentals, Microsoft Entra ID and MFA. Experience with endpoint management tools such as Microsoft Intune or Autopilot desirable. Experience with ITSM/ticketing systems and third-party IT providers desirable. Communication & Working Style Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Able to take ownership of incidents, prioritise workload and work independently. Collaborative approach with the ability to build effective relationships with users, site managers, suppliers and technical teams. Self-motivated, organised and willing to learn. Additional Requirements Full UK driving licence and willingness to travel regularly Flexible approach to working hours where required for site visits, projects or planned IT changes. Able to safely transport and install IT equipment.
