Randstad Construction & Property
City Of Westminster, London
Lead Mobile Engineer Location: Central London Salary: 50,000 + Company Van + overtime Contract: Monday - Friday: 8am - 5pm The Opportunity Are you a Senior Engineer or current Supervisor looking to take the next step in your career with a global leader in facilities management? We are seeking a Lead Mobile Engineer to lead a team of multi-skilled engineers across a high-profile regional portfolio. This role is designed for a technical expert who excels in "leading from the front," balancing hands-on technical support with high-level contract management and team development. You will be the primary technical authority for your region, ensuring that our commercial clients receive a seamless, compliant, and efficient maintenance service. The Role As a Mobile M&E Supervisor, you will oversee the delivery of building services maintenance across a diverse range of commercial assets. You will be responsible for the technical performance of your team and the commercial success of the regional contract. Key Responsibilities: Team Leadership: Manage and mentor a mobile team of Mechanical and Electrical engineers, providing technical guidance, conducting performance reviews, and identifying training needs. Service Delivery: Oversee the execution of Planned Preventative Maintenance (PPM) and reactive repairs, ensuring all works are completed within contractual KPIs and SLAs. Commercial Support: Identify opportunities for "extra works," providing technical specifications and accurate quotes to the client to drive portfolio growth. Compliance & Safety: Conduct regular site audits, review RAMS, and issue Permits to Work for high-risk activities. Ensure all site logbooks and CAFM records are audit-ready. Client Relationship Management: Act as the first point of escalation for the client, attending regular progress meetings and providing technical solutions to complex infrastructure challenges. Subcontractor Management: Procure and oversee specialist vendors, ensuring their work aligns with our safety standards and technical requirements. What We're Looking For We are looking for a professional who combines deep technical knowledge with strong commercial acumen and leadership skills. Technical Requirements: Qualifications: Minimum NVQ Level 3 (or equivalent) in an Mechanical or HVAC discipline. Experience: Proven experience in a supervisory or "Lead Engineer" capacity within a mobile commercial environment. Driving License: A full, clean UK driving license is essential. Professional Attributes: Leadership: The ability to motivate a remote team and manage workloads effectively across multiple locations. Commercial Mindset: Experience in quoting for works and managing small-to-medium M&E projects. Communication: Exceptional stakeholder management skills, with the ability to communicate technical issues to non-technical clients. Why Join the Team? This role offers the opportunity to lead a high-performing team on a prestigious contract with clear pathways into Contract Management. Company Van & Fuel Card provided. Professional Development: Access to industry-leading management training and technical upskilling. Comprehensive Benefits: Including a competitive pension, healthcare options, and performance-related bonuses. Work-Life Balance: Regionalised mobile working with a focus on efficient scheduling. If you are a technical leader ready to drive excellence across a regional portfolio, apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 15, 2026
Full time
Lead Mobile Engineer Location: Central London Salary: 50,000 + Company Van + overtime Contract: Monday - Friday: 8am - 5pm The Opportunity Are you a Senior Engineer or current Supervisor looking to take the next step in your career with a global leader in facilities management? We are seeking a Lead Mobile Engineer to lead a team of multi-skilled engineers across a high-profile regional portfolio. This role is designed for a technical expert who excels in "leading from the front," balancing hands-on technical support with high-level contract management and team development. You will be the primary technical authority for your region, ensuring that our commercial clients receive a seamless, compliant, and efficient maintenance service. The Role As a Mobile M&E Supervisor, you will oversee the delivery of building services maintenance across a diverse range of commercial assets. You will be responsible for the technical performance of your team and the commercial success of the regional contract. Key Responsibilities: Team Leadership: Manage and mentor a mobile team of Mechanical and Electrical engineers, providing technical guidance, conducting performance reviews, and identifying training needs. Service Delivery: Oversee the execution of Planned Preventative Maintenance (PPM) and reactive repairs, ensuring all works are completed within contractual KPIs and SLAs. Commercial Support: Identify opportunities for "extra works," providing technical specifications and accurate quotes to the client to drive portfolio growth. Compliance & Safety: Conduct regular site audits, review RAMS, and issue Permits to Work for high-risk activities. Ensure all site logbooks and CAFM records are audit-ready. Client Relationship Management: Act as the first point of escalation for the client, attending regular progress meetings and providing technical solutions to complex infrastructure challenges. Subcontractor Management: Procure and oversee specialist vendors, ensuring their work aligns with our safety standards and technical requirements. What We're Looking For We are looking for a professional who combines deep technical knowledge with strong commercial acumen and leadership skills. Technical Requirements: Qualifications: Minimum NVQ Level 3 (or equivalent) in an Mechanical or HVAC discipline. Experience: Proven experience in a supervisory or "Lead Engineer" capacity within a mobile commercial environment. Driving License: A full, clean UK driving license is essential. Professional Attributes: Leadership: The ability to motivate a remote team and manage workloads effectively across multiple locations. Commercial Mindset: Experience in quoting for works and managing small-to-medium M&E projects. Communication: Exceptional stakeholder management skills, with the ability to communicate technical issues to non-technical clients. Why Join the Team? This role offers the opportunity to lead a high-performing team on a prestigious contract with clear pathways into Contract Management. Company Van & Fuel Card provided. Professional Development: Access to industry-leading management training and technical upskilling. Comprehensive Benefits: Including a competitive pension, healthcare options, and performance-related bonuses. Work-Life Balance: Regionalised mobile working with a focus on efficient scheduling. If you are a technical leader ready to drive excellence across a regional portfolio, apply today. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
The company are a multi-national group, being No 1 in Europe for what they do! With a number of awards and recognitions, with great career progression and opportunities across the business! - - Important: All applicants must be able to obtain Security Clearance and must hold British Nationality as their primary nationality click apply for full job details
Mar 15, 2026
Full time
The company are a multi-national group, being No 1 in Europe for what they do! With a number of awards and recognitions, with great career progression and opportunities across the business! - - Important: All applicants must be able to obtain Security Clearance and must hold British Nationality as their primary nationality click apply for full job details
Brook Street are working in partnership with The Ministry of Defence (MOD) in their search for an Administrator (Command and Navigation Simulator Operator) to join their administrative support team. Administrator Assignment Length: Until end June 2026 with the possibility to extend. Pay rate: £15.09 per hour, weekly pay Working arrangements: Office-Based, full time- Mon-Thurs: 07:20-16:00 Fri: 07:20-12:00 Parking: On-Site Parking (First come first served basis) - Not accessible via public transport Start Date: ASAP Location: Helensburgh UK Nationals Only - Due to the nature of the role, you will be required to undergo a high-level security check prior to starting the position. Summary of the Role The Temporary Workers primary task is to provide training support to Submarine Command and Navigation Simulators. They will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to achieve the training aim. Examples of secondary tasking will include but not be restricted to: Conduct administration duties within the immediate team or as required in the wider department Report and feed data into the defect reporting system Main Responsibilities Operate the Submarine Command Team Trainer (SCTT) simulation desk. Ensure training scenarios are up-to-date and correctly loaded. Assist with checks and preparation before training sessions. Report defects and anomalies to training and maintenance staff. Input training scenarios and ship maneuvers as directed. Manipulate scenario contacts and role-play as needed. Discuss training needs with senior officers and build scenarios. Operate the simulation desk during training debriefings. Operate the Bridge Navigation Trainer (Pathfinder) simulation desk. Power up/down the Pathfinder trainer and secure it after training. Conduct minor fixes; elevate unresolved issues to IT support. Record trainer usage data and input it into the reporting system. Administrative Responsibilities Enter data and manage records in the on-site performance system. Manage training scenarios and game settings. Order and manage stationery supplies. Administer shared computer files on SharePoint. Act as Pathfinder Bridge Navigation Trainer Facilitator. Coordinate mandatory training. Perform administrative tasks for the section and FOST organization. Improve personal skills and effectiveness. Typical qualifications and experience C Five GCSEs at Grade or above or equivalent (including English Language or equivalent) NVQ Business Administration Level 2 (or suitable clerical experience) Administrative experience with a good knowledge of and experience in using Windows based operating system Good communication skills, both oral and written The MOD appreciates that this role involves a unique environment and is committed to supporting new team members as they settle in. One-to-one training will be provided initially and will continue until an agreed level of competency is achieved. You will not be expected to navigate these challenges unsupported. The MOD is dedicated to ensuring you develop confidence and capability through tailored training and ongoing support, enabling you to succeed in the role. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 15, 2026
Full time
Brook Street are working in partnership with The Ministry of Defence (MOD) in their search for an Administrator (Command and Navigation Simulator Operator) to join their administrative support team. Administrator Assignment Length: Until end June 2026 with the possibility to extend. Pay rate: £15.09 per hour, weekly pay Working arrangements: Office-Based, full time- Mon-Thurs: 07:20-16:00 Fri: 07:20-12:00 Parking: On-Site Parking (First come first served basis) - Not accessible via public transport Start Date: ASAP Location: Helensburgh UK Nationals Only - Due to the nature of the role, you will be required to undergo a high-level security check prior to starting the position. Summary of the Role The Temporary Workers primary task is to provide training support to Submarine Command and Navigation Simulators. They will be expected to follow set procedures working with minimal supervision whilst engaging with Royal Navy Personnel and other team members to achieve the training aim. Examples of secondary tasking will include but not be restricted to: Conduct administration duties within the immediate team or as required in the wider department Report and feed data into the defect reporting system Main Responsibilities Operate the Submarine Command Team Trainer (SCTT) simulation desk. Ensure training scenarios are up-to-date and correctly loaded. Assist with checks and preparation before training sessions. Report defects and anomalies to training and maintenance staff. Input training scenarios and ship maneuvers as directed. Manipulate scenario contacts and role-play as needed. Discuss training needs with senior officers and build scenarios. Operate the simulation desk during training debriefings. Operate the Bridge Navigation Trainer (Pathfinder) simulation desk. Power up/down the Pathfinder trainer and secure it after training. Conduct minor fixes; elevate unresolved issues to IT support. Record trainer usage data and input it into the reporting system. Administrative Responsibilities Enter data and manage records in the on-site performance system. Manage training scenarios and game settings. Order and manage stationery supplies. Administer shared computer files on SharePoint. Act as Pathfinder Bridge Navigation Trainer Facilitator. Coordinate mandatory training. Perform administrative tasks for the section and FOST organization. Improve personal skills and effectiveness. Typical qualifications and experience C Five GCSEs at Grade or above or equivalent (including English Language or equivalent) NVQ Business Administration Level 2 (or suitable clerical experience) Administrative experience with a good knowledge of and experience in using Windows based operating system Good communication skills, both oral and written The MOD appreciates that this role involves a unique environment and is committed to supporting new team members as they settle in. One-to-one training will be provided initially and will continue until an agreed level of competency is achieved. You will not be expected to navigate these challenges unsupported. The MOD is dedicated to ensuring you develop confidence and capability through tailored training and ongoing support, enabling you to succeed in the role. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Academics are currently looking for experienced Key Stage 2 (KS2) Teachers for short and long term roles within our client primary schools. Working in our schools across East & South Staffordshire can be diversified, meaning that we work with an assortment of primary schools and that we do have different requirements to suit. For teachers who are seeking flexible ad-hoc work, supply can be the perfect solution! Even for those teachers who are perhaps looking for a smooth transition back into a long-term role, or an ECT who is looking to be introduced to prospective schools; you will ultimately have the opportunity to get into the classroom! What can Academics offer an experienced Key Stage 2 Primary Teacher: Regular work across Key Stage 2 (Y3-Y6). Large partnership and client base of primary schools. CPD opportunities. Help build your reputation for future employers. Daily, short, & long term placements. Competitive day rate (PAYE). The ideal applicant will have: Qualified Teacher Status (QTS). Previous experience of working in UK primary schools (evidence through referencing). A flexible, positive, and professional approach. The ability to quickly build rapport with learners and staff. Strong classroom management skills. Please be aware for our long term opportunities you will be paid according to your teacher pay grade. Registering with Academics will open up many opportunities across the local area. We are looking for Primary Teachers who are hardworking, dedicated and have the drive and enthusiasm to make a difference. You will have good behaviour management skills and you will be able to adapt your teaching to the needs of the class. If you are a Primary Teacher who is interested in supply in a variety of schools, please click the APPLY NOW button below to submit your most up to date CV for immediate review. We are an agency that are committed to safeguarding and promoting the welfare of children and young people and expects all of our staff to share this commitment. All applicants will be subject to our stringent vetting procedures, which include an enhanced DBS check, full work history, references and an interview. We look forward to hearing from you!
Mar 15, 2026
Seasonal
Academics are currently looking for experienced Key Stage 2 (KS2) Teachers for short and long term roles within our client primary schools. Working in our schools across East & South Staffordshire can be diversified, meaning that we work with an assortment of primary schools and that we do have different requirements to suit. For teachers who are seeking flexible ad-hoc work, supply can be the perfect solution! Even for those teachers who are perhaps looking for a smooth transition back into a long-term role, or an ECT who is looking to be introduced to prospective schools; you will ultimately have the opportunity to get into the classroom! What can Academics offer an experienced Key Stage 2 Primary Teacher: Regular work across Key Stage 2 (Y3-Y6). Large partnership and client base of primary schools. CPD opportunities. Help build your reputation for future employers. Daily, short, & long term placements. Competitive day rate (PAYE). The ideal applicant will have: Qualified Teacher Status (QTS). Previous experience of working in UK primary schools (evidence through referencing). A flexible, positive, and professional approach. The ability to quickly build rapport with learners and staff. Strong classroom management skills. Please be aware for our long term opportunities you will be paid according to your teacher pay grade. Registering with Academics will open up many opportunities across the local area. We are looking for Primary Teachers who are hardworking, dedicated and have the drive and enthusiasm to make a difference. You will have good behaviour management skills and you will be able to adapt your teaching to the needs of the class. If you are a Primary Teacher who is interested in supply in a variety of schools, please click the APPLY NOW button below to submit your most up to date CV for immediate review. We are an agency that are committed to safeguarding and promoting the welfare of children and young people and expects all of our staff to share this commitment. All applicants will be subject to our stringent vetting procedures, which include an enhanced DBS check, full work history, references and an interview. We look forward to hearing from you!
Project Manager The Role of the Project Manager: Orion is working with a market leader seeking an experienced and dynamic Project Manager to lead a diverse portfolio of engineering projects, ranging from short-term low-value initiatives to large-scale, multimillion-pound programs spanning several years. In this pivotal role, you will support the frontline of the UK's national security efforts by managing projects focused on the design and manufacture of critical equipment for ships and submarines. You will be the driving force behind each project, providing clear direction, managing resources, and ensuring milestones are achieved on time, within scope, and on budget. Your leadership will be essential in maintaining momentum, fostering collaboration, and delivering technical excellence. Responsibilities of the Project Manager: Own the full lifecycle delivery of a portfolio of engineering projects through proactive project management, ensuring successful outcomes. Review RFQs, bid responses, Statements of Work (SoW), technical specifications, and relevant standards to develop a comprehensive understanding of project requirements. Develop and implement detailed project delivery strategies, including resource planning, scheduling, and risk management. Act as the primary point of contact for all internal and external stakeholders, ensuring effective communication and stakeholder engagement. Lead, coordinate, and motivate multidisciplinary project teams, setting targets and milestones to optimise resource utilisation. Manage project compliance with company policies, standards, and industry regulations, focusing on risk mitigation and schedule adherence. Oversee procurement, resource planning, and quality assurance activities, maintaining all project documentation. Support bid responses and contract reviews, contributing to the company's winning proposals. Requirements of the Project Manager: Proven track record in delivering complex engineering projects, ideally in a multi-stakeholder environment. Degree in an engineering discipline (Honours, HNC/HND, or equivalent). Familiarity with project management methodologies (e.g., PRINCE2, APM). Experience working within the defence sector and managing defence-related projects. Knowledge of defence sector systems and cultural nuances. Ability to influence stakeholders at all levels, including senior management. Benefits for the Project Manager: Competitive salary package. Opportunities for professional development and continuous training. Engaging and challenging projects supporting national security. Supportive team environment with a focus on innovation and excellence. Generous pension scheme and flexible working arrangements. If this Project Manager position is of interest, please click Apply or get in touch with Steven at Orion.
Mar 15, 2026
Full time
Project Manager The Role of the Project Manager: Orion is working with a market leader seeking an experienced and dynamic Project Manager to lead a diverse portfolio of engineering projects, ranging from short-term low-value initiatives to large-scale, multimillion-pound programs spanning several years. In this pivotal role, you will support the frontline of the UK's national security efforts by managing projects focused on the design and manufacture of critical equipment for ships and submarines. You will be the driving force behind each project, providing clear direction, managing resources, and ensuring milestones are achieved on time, within scope, and on budget. Your leadership will be essential in maintaining momentum, fostering collaboration, and delivering technical excellence. Responsibilities of the Project Manager: Own the full lifecycle delivery of a portfolio of engineering projects through proactive project management, ensuring successful outcomes. Review RFQs, bid responses, Statements of Work (SoW), technical specifications, and relevant standards to develop a comprehensive understanding of project requirements. Develop and implement detailed project delivery strategies, including resource planning, scheduling, and risk management. Act as the primary point of contact for all internal and external stakeholders, ensuring effective communication and stakeholder engagement. Lead, coordinate, and motivate multidisciplinary project teams, setting targets and milestones to optimise resource utilisation. Manage project compliance with company policies, standards, and industry regulations, focusing on risk mitigation and schedule adherence. Oversee procurement, resource planning, and quality assurance activities, maintaining all project documentation. Support bid responses and contract reviews, contributing to the company's winning proposals. Requirements of the Project Manager: Proven track record in delivering complex engineering projects, ideally in a multi-stakeholder environment. Degree in an engineering discipline (Honours, HNC/HND, or equivalent). Familiarity with project management methodologies (e.g., PRINCE2, APM). Experience working within the defence sector and managing defence-related projects. Knowledge of defence sector systems and cultural nuances. Ability to influence stakeholders at all levels, including senior management. Benefits for the Project Manager: Competitive salary package. Opportunities for professional development and continuous training. Engaging and challenging projects supporting national security. Supportive team environment with a focus on innovation and excellence. Generous pension scheme and flexible working arrangements. If this Project Manager position is of interest, please click Apply or get in touch with Steven at Orion.
Description Salary: £27,000 per annum with the potential to progress up to £32,000 per annum Job Type: This is a temporary position, for a fixed-term period covering maternity leave Experience: No teaching experience required - full training, support and development provided. Transport: UK/EU Driving Licence and own transport is an essential requirement for the role. Holiday: 11+ weeks paid holiday a year Location: You'll teach in multiple schools across a regional area each week. The approximate centre point of this region is where this role is advertised. Fuel: Fuel contributions in addition to salary Rocksteady Music School is the UK's biggest employer of full-time, permanent musicians. We teach in-school rock and pop band lessons to primary age children. We're a community of musicians and music-lovers, on a mission to remove barriers to music education so that no child gets left behind. We're currently in thousands of schools in the UK, teaching over 100,000 children every week - and we're growing fast. Join us as a band leader and your passion will inspire the next generation. Our band leaders often come from diverse backgrounds so we know you might not currently be working in a music-related role or have any teaching experience. If you can bring the right combination of musical ability, passion for our purpose and enthusiasm for learning, then we can offer the training you need to succeed in this role. As a band leader you will: Teach groups of primary-age children in a fun, inspiring rock and pop band format in up to 10 schools per week. Give children their first opportunity to learn an instrument - you'll be teaching drums, guitar, bass, keyboard and vocals. Work independently as part of a remote team of band leaders, the biggest team of like-minded musicians in the UK, with the support of our central teams too. Be a rock and pop star role-model, empowering and supporting children in primary schools to deliver live performances at their end-of-term concerts. Help children develop their self-belief, resilience and wellbeing through performing in a band. Represent Rocksteady, building strong relationships with schools, teachers and parents. Be prepared for highly active days and to spend time on the road driving between schools. You'll need to load and unload your band equipment, set-up and pack away in each location. As a band leader you'll need: To be competent on at least two of the following instruments: drums, guitar, bass, keyboard and vocals. The enthusiasm to learn how to teach band lessons and complete our extensive training programme before you start your timetable. The resilience to work in a role that provides some of your greatest moments and biggest challenges - often all in the same day! The confidence to be yourself at work, be proud of your uniqueness and communicate equally well with children, teachers and parents. The integrity to always promote the safety and well-being of children and young people. To be an organised, independent worker, with good time management and administration skills. A UK/EU driving licence and your own transport. This role requires you to use your own car to transport equipment and drive between schools. We appreciate that previous experience does not always tell the full story, so if you like the sound of this role, don't rule yourself out if you feel you don't tick all the boxes. Benefits Full-time, salaried position (for a contracted period). Work Monday - Friday, daytimes only. 11+ weeks paid holiday per year. Fuel contribution - 45p per business mile. Annual staff bonus - £1,500 per annum. Full training in our progressive teaching methodologies. Comprehensive benefits package, including discounts on everyday purchases and free 24/7 GP service. Enhanced maternity and paternity pay. Celebratory staff away-days, Christmas parties and social events. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you've found it. Likeminded people are joining us all over the country and we're reaching more and more children with our lessons every week. We keep growing because we're driven by our passion for the life-changing nature of music. Ready to join us? This is your time to use your talents for good. Your Passion. Their Future. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data. About Rocksteady Music School
Mar 15, 2026
Full time
Description Salary: £27,000 per annum with the potential to progress up to £32,000 per annum Job Type: This is a temporary position, for a fixed-term period covering maternity leave Experience: No teaching experience required - full training, support and development provided. Transport: UK/EU Driving Licence and own transport is an essential requirement for the role. Holiday: 11+ weeks paid holiday a year Location: You'll teach in multiple schools across a regional area each week. The approximate centre point of this region is where this role is advertised. Fuel: Fuel contributions in addition to salary Rocksteady Music School is the UK's biggest employer of full-time, permanent musicians. We teach in-school rock and pop band lessons to primary age children. We're a community of musicians and music-lovers, on a mission to remove barriers to music education so that no child gets left behind. We're currently in thousands of schools in the UK, teaching over 100,000 children every week - and we're growing fast. Join us as a band leader and your passion will inspire the next generation. Our band leaders often come from diverse backgrounds so we know you might not currently be working in a music-related role or have any teaching experience. If you can bring the right combination of musical ability, passion for our purpose and enthusiasm for learning, then we can offer the training you need to succeed in this role. As a band leader you will: Teach groups of primary-age children in a fun, inspiring rock and pop band format in up to 10 schools per week. Give children their first opportunity to learn an instrument - you'll be teaching drums, guitar, bass, keyboard and vocals. Work independently as part of a remote team of band leaders, the biggest team of like-minded musicians in the UK, with the support of our central teams too. Be a rock and pop star role-model, empowering and supporting children in primary schools to deliver live performances at their end-of-term concerts. Help children develop their self-belief, resilience and wellbeing through performing in a band. Represent Rocksteady, building strong relationships with schools, teachers and parents. Be prepared for highly active days and to spend time on the road driving between schools. You'll need to load and unload your band equipment, set-up and pack away in each location. As a band leader you'll need: To be competent on at least two of the following instruments: drums, guitar, bass, keyboard and vocals. The enthusiasm to learn how to teach band lessons and complete our extensive training programme before you start your timetable. The resilience to work in a role that provides some of your greatest moments and biggest challenges - often all in the same day! The confidence to be yourself at work, be proud of your uniqueness and communicate equally well with children, teachers and parents. The integrity to always promote the safety and well-being of children and young people. To be an organised, independent worker, with good time management and administration skills. A UK/EU driving licence and your own transport. This role requires you to use your own car to transport equipment and drive between schools. We appreciate that previous experience does not always tell the full story, so if you like the sound of this role, don't rule yourself out if you feel you don't tick all the boxes. Benefits Full-time, salaried position (for a contracted period). Work Monday - Friday, daytimes only. 11+ weeks paid holiday per year. Fuel contribution - 45p per business mile. Annual staff bonus - £1,500 per annum. Full training in our progressive teaching methodologies. Comprehensive benefits package, including discounts on everyday purchases and free 24/7 GP service. Enhanced maternity and paternity pay. Celebratory staff away-days, Christmas parties and social events. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you've found it. Likeminded people are joining us all over the country and we're reaching more and more children with our lessons every week. We keep growing because we're driven by our passion for the life-changing nature of music. Ready to join us? This is your time to use your talents for good. Your Passion. Their Future. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data. About Rocksteady Music School
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 25-Feb-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Operations Manager Department: Operations Team: Business Support Location: London Type: Permanent About the Role: The Operations Manager sits within Business Support, with the primary objective of managing a team of Underwriting Assistants and all of the associated responsibilities across all London Specialty. The role holder will be expected to work closely with functions across LSM, specifically Credit Control, and will have proven record of managing demands of both Underwriting and Operations functions. About the Department & Team: Operations sits within the business support division. Supporting the underwriting teams and wider Integrated Business Unit (IBU) in general administration, reporting, operational process advice and guidance and other ad-hoc requirements forms an important part of the role the team plays within the business. A s a team we ensure our offshore colleagues are provided all relevant information required to complete assigned operational tasks. Key Responsibilities: Team Management Managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team. Monitor and manage the day to day workload of individuals ensuring priorities are met. Ensure the team are meeting agreed SLAs & KPIs for Onshore and Offshore tasks Operational Management Accountable for smooth running of the transactional UW process through both direct (onshore) and indirect (offshore, Underwriting) management of relevant teams and tasks Generating and analysing system based management reports to monitor performance against SLA's for both onshore and offshore Operations teams Development of efficient & effective end to end processes and operating models, working closely with the Operational and Technical Excellence Team Identify opportunities to reduce to data quality issues by analysing DQ Pro / MI reporting. Offer solution to prevent DQ issues recurring. Working with underwriting to ensure compliance with all legal, statutory, reporting and corporate affairs requirements on a timely basis. Preparing and representing Operations at Quarterly Business Review and other internal meetings. Coordinating any internal or external audit requirements and manage all subsequent team actions. Work with Underwriting and Operations to ensure aged debt and unallocated cash are managed appropriately. Collaborating with other regions to ensure a consistent and efficient approach for Global Products . Change and Continuous Improvement Work with Operational & Technical Excellence to identify and optimise processes to improve data quality. Ensure operational improvements are rolled out and monitored across the team. Identify and support the movement of tasks from UW to Operations and from Onshore to Offshore Operations Business Partnering Acting as the primary interface between the business units and other LSM support departments - Offshore teams, IT, Finance, RI, Reporting & Analytics/MI, Claims, Actuarial. Become a point of contact for key clients, brokers and internal stakeholders in respect of operational matters. Ensure operations capabilities align with business strategy and target outcomes. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Proven ability to supervise, mentor and motivate a team and provide ongoing guidance and training. Leadership skills and ability to advocate, influence and build relationships with key stakeholders and ensuring mutually beneficial outcomes. Ability to adapt to change Advanced understanding of Underwriting systems. IRIS/GENIUS beneficial. Significant relevant experience in the Insurance industry (Lloyd's/Company) Ability to demonstrate process improvements Excellent written and verbal communication skills Intermediate Microsoft Excel, Word, and PowerPoint skills About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Mar 15, 2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 25-Feb-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Operations Manager Department: Operations Team: Business Support Location: London Type: Permanent About the Role: The Operations Manager sits within Business Support, with the primary objective of managing a team of Underwriting Assistants and all of the associated responsibilities across all London Specialty. The role holder will be expected to work closely with functions across LSM, specifically Credit Control, and will have proven record of managing demands of both Underwriting and Operations functions. About the Department & Team: Operations sits within the business support division. Supporting the underwriting teams and wider Integrated Business Unit (IBU) in general administration, reporting, operational process advice and guidance and other ad-hoc requirements forms an important part of the role the team plays within the business. A s a team we ensure our offshore colleagues are provided all relevant information required to complete assigned operational tasks. Key Responsibilities: Team Management Managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team. Monitor and manage the day to day workload of individuals ensuring priorities are met. Ensure the team are meeting agreed SLAs & KPIs for Onshore and Offshore tasks Operational Management Accountable for smooth running of the transactional UW process through both direct (onshore) and indirect (offshore, Underwriting) management of relevant teams and tasks Generating and analysing system based management reports to monitor performance against SLA's for both onshore and offshore Operations teams Development of efficient & effective end to end processes and operating models, working closely with the Operational and Technical Excellence Team Identify opportunities to reduce to data quality issues by analysing DQ Pro / MI reporting. Offer solution to prevent DQ issues recurring. Working with underwriting to ensure compliance with all legal, statutory, reporting and corporate affairs requirements on a timely basis. Preparing and representing Operations at Quarterly Business Review and other internal meetings. Coordinating any internal or external audit requirements and manage all subsequent team actions. Work with Underwriting and Operations to ensure aged debt and unallocated cash are managed appropriately. Collaborating with other regions to ensure a consistent and efficient approach for Global Products . Change and Continuous Improvement Work with Operational & Technical Excellence to identify and optimise processes to improve data quality. Ensure operational improvements are rolled out and monitored across the team. Identify and support the movement of tasks from UW to Operations and from Onshore to Offshore Operations Business Partnering Acting as the primary interface between the business units and other LSM support departments - Offshore teams, IT, Finance, RI, Reporting & Analytics/MI, Claims, Actuarial. Become a point of contact for key clients, brokers and internal stakeholders in respect of operational matters. Ensure operations capabilities align with business strategy and target outcomes. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Proven ability to supervise, mentor and motivate a team and provide ongoing guidance and training. Leadership skills and ability to advocate, influence and build relationships with key stakeholders and ensuring mutually beneficial outcomes. Ability to adapt to change Advanced understanding of Underwriting systems. IRIS/GENIUS beneficial. Significant relevant experience in the Insurance industry (Lloyd's/Company) Ability to demonstrate process improvements Excellent written and verbal communication skills Intermediate Microsoft Excel, Word, and PowerPoint skills About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
About The Service Due to a service area restructure an excellent opportunity has arisen within the new Design, Construction and Maintenance (DCM) Team for a qualified Senior Quantity Surveyor to lead, manage and develop a team of quantity surveyors. The newly established DCM Team is responsible for designing and delivering a wide range of building related projects across the Council's school and corporate building estates. The Team adopts a multi discipline approach to ensure that the Council's broad range of policy objectives are fully considered. In this regard, the Council's sustainability, energy, health and safety, waste, carbon reduction goals along with its social inclusion, community benefits, wellbeing and accessibility objectives are all considered and applied to deliver projects on time, within cost and to the required quality. About the job The primary purpose of the role is to ensure the effective undertaking and completion of quantity surveying professional services in support of building related technical feasibility, assessment and design services, and proactively assist with the delivery of a range of building related projects to a consistently high standard in accordance with the customer's requirements. The post-holder will lead an internal team of quantity surveyors to deliver the required outcomes, and also where required for capacity or technical reasons, assist with the external commissioning of professional services and construction work to external organisations. What We Are Looking For From You We are looking for a qualified Senior Quantity Surveyor (Chartered or equivalent) with good experience in the line management of teams responsible for delivering professional services in relation to building related projects across a variety of building types including schools. The successful candidate will also have: good knowledge of relevant guidelines, standards, methods of measurement, and the like applicable to building construction and management; sound knowledge of professional services and building contracts and their application; practical experience in processing contract payments and contractual claims; good communication skills, both written and verbal, and strong personal organisational skills with an ability to manage a diverse and demanding workload within a constantly changing environment. Additional information This vacancy is suitable for post share. A full and valid driving licence is an essential requirement for this role. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. We welcome applications both in English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. For an informal discussion and further information on this role, please contact: Mian Saleem, Operational Manager on Tel: or by email: or Andrew Wheten, Project Manager on Tel: or by email We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information you need read in order to complete your application:- Application Guidance Applying for jobs with us Behavioural Competency Framework Additional Information:- Recruitment Pack Employee Charter Recruitment of Ex-Offenders Privacy Notice Job Reference: ECO00709 Job Type: Full-time Pay: £45,091.00-£48,226.00 per year Work Location: In person
Mar 15, 2026
Full time
About The Service Due to a service area restructure an excellent opportunity has arisen within the new Design, Construction and Maintenance (DCM) Team for a qualified Senior Quantity Surveyor to lead, manage and develop a team of quantity surveyors. The newly established DCM Team is responsible for designing and delivering a wide range of building related projects across the Council's school and corporate building estates. The Team adopts a multi discipline approach to ensure that the Council's broad range of policy objectives are fully considered. In this regard, the Council's sustainability, energy, health and safety, waste, carbon reduction goals along with its social inclusion, community benefits, wellbeing and accessibility objectives are all considered and applied to deliver projects on time, within cost and to the required quality. About the job The primary purpose of the role is to ensure the effective undertaking and completion of quantity surveying professional services in support of building related technical feasibility, assessment and design services, and proactively assist with the delivery of a range of building related projects to a consistently high standard in accordance with the customer's requirements. The post-holder will lead an internal team of quantity surveyors to deliver the required outcomes, and also where required for capacity or technical reasons, assist with the external commissioning of professional services and construction work to external organisations. What We Are Looking For From You We are looking for a qualified Senior Quantity Surveyor (Chartered or equivalent) with good experience in the line management of teams responsible for delivering professional services in relation to building related projects across a variety of building types including schools. The successful candidate will also have: good knowledge of relevant guidelines, standards, methods of measurement, and the like applicable to building construction and management; sound knowledge of professional services and building contracts and their application; practical experience in processing contract payments and contractual claims; good communication skills, both written and verbal, and strong personal organisational skills with an ability to manage a diverse and demanding workload within a constantly changing environment. Additional information This vacancy is suitable for post share. A full and valid driving licence is an essential requirement for this role. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. We welcome applications both in English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. For an informal discussion and further information on this role, please contact: Mian Saleem, Operational Manager on Tel: or by email: or Andrew Wheten, Project Manager on Tel: or by email We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information you need read in order to complete your application:- Application Guidance Applying for jobs with us Behavioural Competency Framework Additional Information:- Recruitment Pack Employee Charter Recruitment of Ex-Offenders Privacy Notice Job Reference: ECO00709 Job Type: Full-time Pay: £45,091.00-£48,226.00 per year Work Location: In person
Role Overview The People Experience Co-ordinator will provide high-quality operational and administrative support across the full employee lifecycle within the UBDS group. This role is central to ensuring a professional, well-organised and positive experience for new starters, existing colleagues and leavers. Working closely with the People team and collaborating across the wider business, the postholder will play a key role in maintaining accurate people administration, supporting onboarding, probation and offboarding processes, and proactively mitigating operational and compliance risks. This is a high-trust, people-facing role with access to sensitive personal and business information. It requires a highly organised individual with strong administrative capability, the ability to work accurately at pace in a fast-moving environment, and a proactive, team-oriented approach. Key Responsibilities Pre-boarding and Onboarding Coordinate pre-boarding activity to ensure a seamless and timely onboarding experience. Monitor and complete onboarding checklist alerts within BambooHR, ensuring all actions are accurately recorded. Update BambooHR with required personal and job information following offer acceptance. Launch onboarding workflows and assign relevant task lists. Conduct passport identification and Right to Work (RTW) checks in line with UK legislation. Initiate and monitor pre-employment screening via Experian, flagging discrepancies and uploading final reports to BambooHR. Set up learning accounts (e.g. iHASCO) and raise system access requests (e.g. FreshService, Kantata). Create candidate profiles in Kantata and liaise with IT Operations to ensure equipment readiness. Coordinate with the Security Controller regarding security clearance (SC) processes and transfers where applicable. Liaise with Capability Champions regarding new starter planning and office availability. Issue welcome communications five days prior to start date. Schedule onboarding sessions, introductory meetings with functional leads and project teams, and facilitate effective handover to delivery teams to ensure early productivity. Probation Administration Act as the primary administrative lead for all probation processes across the UBDS group. Ensure probation objectives are captured and recorded in a timely manner, liaising closely with Capability Champions and Functional Leads to confirm clear and measurable goals. Maintain regular contact with employees throughout their probation period to ensure key milestones and review points are scheduled and completed. Work closely with People Coaches and line managers to ensure alignment, documentation and timely decision-making. Coordinate and track probation review meetings, ensuring outcomes (confirmation, extension or termination of probation) are accurately recorded and communicated. Ensure that any probation extensions are formally documented, with revised objectives and review timelines clearly agreed and logged. Proactively monitor probation timelines to mitigate risk and ensure compliance with internal processes and employment obligations. Day One Experience Provide in-person onboarding support, including meet and greet. Distribute laptops and company merchandise. Facilitate office tours and informal introductions. Support initial laptop setup and IT readiness in collaboration with relevant teams. Coordinate onboarding logistics, supporting People team presentations. People Team Operations Manage and monitor the People team inbox, ensuring timely and professional responses. Maintain accurate and organised digital file management within Microsoft Teams and associated platforms. Support asset management processes, including tracking laptops, peripherals and company merchandise. Coordinate room bookings for onboarding and People-led sessions. Support People systems administration where appropriate. Assist with internal communications initiatives, including newsletters and engagement activities. Support ChatGPT audit and quality assurance activities. Document and maintain clear People processes and guidance to ensure consistency and continuity during team absence. Ensure all people administration is accurate, up to date and compliant, proactively identifying and mitigating risks across hiring, onboarding, probation and offboarding processes. Offboarding Action offboarding checklist items following initiation by the People Coach or line manager. Coordinate the return of client and UBDS group assets, confirming receipt and updating relevant stakeholders. Ensure accurate system updates and documentation to support compliant and efficient offboarding. Role Requirements Experience Minimum of two years' experience in an administrative, HR or People team support role. Demonstrable experience working in a fast-paced, dynamic environment requiring accuracy and attention to detail. Experience supporting onboarding, probation and offboarding processes is desirable. Technical Skills Experience using Human Resources Information Systems (HRIS), ideally BambooHR. Familiarity with service management tools (e.g. FreshService) and Microsoft 365 applications, including Outlook and Teams. Understanding of UK Right to Work requirements and pre-employment screening processes. Skills and Competencies Strong administrative capability with excellent attention to detail. Ability to manage multiple priorities and work accurately at pace. Proactive thinker with the confidence to anticipate needs and follow through to completion. Strong written and verbal communication skills. Collaborative approach, working effectively within an established team. High level of discretion and understanding of confidentiality, data protection and compliance obligations. Personal Attributes Professional, approachable and welcoming manner. Reliable and dependable in a high-trust environment. Committed to delivering a consistently high-quality employee experience. A genuine team player who contributes positively to team culture and operational excellence. The People Experience Co-ordinator will play a critical role in shaping day-to-day employee experience across the UBDS group, ensuring operational excellence, robust probation management, compliance and a seamless colleague journey from onboarding through to offboarding. Why people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Mar 15, 2026
Full time
Role Overview The People Experience Co-ordinator will provide high-quality operational and administrative support across the full employee lifecycle within the UBDS group. This role is central to ensuring a professional, well-organised and positive experience for new starters, existing colleagues and leavers. Working closely with the People team and collaborating across the wider business, the postholder will play a key role in maintaining accurate people administration, supporting onboarding, probation and offboarding processes, and proactively mitigating operational and compliance risks. This is a high-trust, people-facing role with access to sensitive personal and business information. It requires a highly organised individual with strong administrative capability, the ability to work accurately at pace in a fast-moving environment, and a proactive, team-oriented approach. Key Responsibilities Pre-boarding and Onboarding Coordinate pre-boarding activity to ensure a seamless and timely onboarding experience. Monitor and complete onboarding checklist alerts within BambooHR, ensuring all actions are accurately recorded. Update BambooHR with required personal and job information following offer acceptance. Launch onboarding workflows and assign relevant task lists. Conduct passport identification and Right to Work (RTW) checks in line with UK legislation. Initiate and monitor pre-employment screening via Experian, flagging discrepancies and uploading final reports to BambooHR. Set up learning accounts (e.g. iHASCO) and raise system access requests (e.g. FreshService, Kantata). Create candidate profiles in Kantata and liaise with IT Operations to ensure equipment readiness. Coordinate with the Security Controller regarding security clearance (SC) processes and transfers where applicable. Liaise with Capability Champions regarding new starter planning and office availability. Issue welcome communications five days prior to start date. Schedule onboarding sessions, introductory meetings with functional leads and project teams, and facilitate effective handover to delivery teams to ensure early productivity. Probation Administration Act as the primary administrative lead for all probation processes across the UBDS group. Ensure probation objectives are captured and recorded in a timely manner, liaising closely with Capability Champions and Functional Leads to confirm clear and measurable goals. Maintain regular contact with employees throughout their probation period to ensure key milestones and review points are scheduled and completed. Work closely with People Coaches and line managers to ensure alignment, documentation and timely decision-making. Coordinate and track probation review meetings, ensuring outcomes (confirmation, extension or termination of probation) are accurately recorded and communicated. Ensure that any probation extensions are formally documented, with revised objectives and review timelines clearly agreed and logged. Proactively monitor probation timelines to mitigate risk and ensure compliance with internal processes and employment obligations. Day One Experience Provide in-person onboarding support, including meet and greet. Distribute laptops and company merchandise. Facilitate office tours and informal introductions. Support initial laptop setup and IT readiness in collaboration with relevant teams. Coordinate onboarding logistics, supporting People team presentations. People Team Operations Manage and monitor the People team inbox, ensuring timely and professional responses. Maintain accurate and organised digital file management within Microsoft Teams and associated platforms. Support asset management processes, including tracking laptops, peripherals and company merchandise. Coordinate room bookings for onboarding and People-led sessions. Support People systems administration where appropriate. Assist with internal communications initiatives, including newsletters and engagement activities. Support ChatGPT audit and quality assurance activities. Document and maintain clear People processes and guidance to ensure consistency and continuity during team absence. Ensure all people administration is accurate, up to date and compliant, proactively identifying and mitigating risks across hiring, onboarding, probation and offboarding processes. Offboarding Action offboarding checklist items following initiation by the People Coach or line manager. Coordinate the return of client and UBDS group assets, confirming receipt and updating relevant stakeholders. Ensure accurate system updates and documentation to support compliant and efficient offboarding. Role Requirements Experience Minimum of two years' experience in an administrative, HR or People team support role. Demonstrable experience working in a fast-paced, dynamic environment requiring accuracy and attention to detail. Experience supporting onboarding, probation and offboarding processes is desirable. Technical Skills Experience using Human Resources Information Systems (HRIS), ideally BambooHR. Familiarity with service management tools (e.g. FreshService) and Microsoft 365 applications, including Outlook and Teams. Understanding of UK Right to Work requirements and pre-employment screening processes. Skills and Competencies Strong administrative capability with excellent attention to detail. Ability to manage multiple priorities and work accurately at pace. Proactive thinker with the confidence to anticipate needs and follow through to completion. Strong written and verbal communication skills. Collaborative approach, working effectively within an established team. High level of discretion and understanding of confidentiality, data protection and compliance obligations. Personal Attributes Professional, approachable and welcoming manner. Reliable and dependable in a high-trust environment. Committed to delivering a consistently high-quality employee experience. A genuine team player who contributes positively to team culture and operational excellence. The People Experience Co-ordinator will play a critical role in shaping day-to-day employee experience across the UBDS group, ensuring operational excellence, robust probation management, compliance and a seamless colleague journey from onboarding through to offboarding. Why people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
St Paul's is looking for a new headteacher who is an effective communicator, a good listener, and an approachable, supportive leader who will value all staff and actively encourage and upskill them through ongoing CPD. Our new headteacher will uphold the Christian ethos of our school, which has at its heart the Bible verse 'I have come so that you might have life, life in all its fullness'. (John 10:10) We are looking for an outstanding leader who will continue to move our school forwards and will have the highest ambitions for our children. The applicant will be an effective leader with a clear vision for excellent education, within a strong Christian ethos. They will appreciate the benefits of working within a supportive multi-academy trust - Chester Diocesan Academies Trust (CDAT) - as well as a great team of staff, governors, parents and the wider community. They will also enjoy collaborating closely with other schools within CDAT, learning from and sharing best practice. St Paul's is a one-form entry Church of England primary school situated in Stalybridge. The school plays a central role in local life, with strong and positive relationships with local churches and the community. We are immensely proud of our recent Ofsted inspection (March 2025) and the outcome of our SIAMS inspection (January 2025). We can offer our new Headteacher a warm and welcoming school, underpinned by a hard-working and committed staff team. Salary: £71,330 - £80,655 (Reference points L14-L19) Start date: September 2026 Closing date for applications: 12 noon on Monday 16 th March Shortlisting will take place on Tuesday 17th March, and shortlisted candidates will be contacted as soon as possible after the shortlisting meeting. Interviews will be held on 25th March (school-based activities) and 26th March (formal interviews). There will be an opportunity for potential candidates to visit school on 9th and 12th March; if you would like to visit, please email Emma Furlong (CDAT Administrator) to register your interest. To apply, please download an application form, job description and person specification, which can be found on the CDAT website: . Applications should be returned to by noon on Monday 16 th March. Our school and trust are committed to safeguarding children and young people. All post holders in regulated activity are subject to appropriate vetting procedures and a satisfactory Disclosure and Barring Service Enhanced check. As part of the shortlisting process, online searches will be carried out on shortlisted candidates in accordance with the requirements of Keeping Children Safe in Education.
Mar 15, 2026
Full time
St Paul's is looking for a new headteacher who is an effective communicator, a good listener, and an approachable, supportive leader who will value all staff and actively encourage and upskill them through ongoing CPD. Our new headteacher will uphold the Christian ethos of our school, which has at its heart the Bible verse 'I have come so that you might have life, life in all its fullness'. (John 10:10) We are looking for an outstanding leader who will continue to move our school forwards and will have the highest ambitions for our children. The applicant will be an effective leader with a clear vision for excellent education, within a strong Christian ethos. They will appreciate the benefits of working within a supportive multi-academy trust - Chester Diocesan Academies Trust (CDAT) - as well as a great team of staff, governors, parents and the wider community. They will also enjoy collaborating closely with other schools within CDAT, learning from and sharing best practice. St Paul's is a one-form entry Church of England primary school situated in Stalybridge. The school plays a central role in local life, with strong and positive relationships with local churches and the community. We are immensely proud of our recent Ofsted inspection (March 2025) and the outcome of our SIAMS inspection (January 2025). We can offer our new Headteacher a warm and welcoming school, underpinned by a hard-working and committed staff team. Salary: £71,330 - £80,655 (Reference points L14-L19) Start date: September 2026 Closing date for applications: 12 noon on Monday 16 th March Shortlisting will take place on Tuesday 17th March, and shortlisted candidates will be contacted as soon as possible after the shortlisting meeting. Interviews will be held on 25th March (school-based activities) and 26th March (formal interviews). There will be an opportunity for potential candidates to visit school on 9th and 12th March; if you would like to visit, please email Emma Furlong (CDAT Administrator) to register your interest. To apply, please download an application form, job description and person specification, which can be found on the CDAT website: . Applications should be returned to by noon on Monday 16 th March. Our school and trust are committed to safeguarding children and young people. All post holders in regulated activity are subject to appropriate vetting procedures and a satisfactory Disclosure and Barring Service Enhanced check. As part of the shortlisting process, online searches will be carried out on shortlisted candidates in accordance with the requirements of Keeping Children Safe in Education.
Director of North Europe HSQE - Global Services Do you want to work to make Power for Good? We're the world's largest independent renewable energy company. We're guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them. RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally. Our competitive package offers a wide range of benefits and rewards. The position The purpose of the role is to provide strategic leadership, direction, and oversight of HSQE across the growing RES Services business. A key element of the position is partnering with operational leaders and strategic stakeholders to build a high-performing HSQE framework that is scalable, consistent, and aligned with the business' growth ambitions. The post holder is accountable for professional leadership, governance, and coordination of HSQE across a portfolio of Operating & Maintenance (O&M) and Asset Management (AM) services in North Europe and across the relevant countries and legal entities. This includes: UK Ireland Poland Germany The post holder will work directly with the Global Services HSQE Vice President to ensure that the HSQE performance of RES is market-leading and reflects our ambition for a Zero Harm culture. The post holder will work with both operations and HSQE colleagues to ensure the Business Unit complies with relevant legislation, adheres to company policies, and that RES has a commensurate HSQE management system that delivers continuous improvement and a commercial advantage. The post holder will drive collaboration across the business, ensure coordination of resources, standardise management systems, and organize the HSQE Leadership Team. Organisational Context Influence business objectives, decisions, and performance across RES Services North Europe to ensure they are balanced in terms of health, safety, quality, environmental impact, cost, and program. Proactively collaborate with other senior HSQE roles across Services and Group and contribute to the definition and achievement of HSQE objectives for RES Group. Ensure country HSQE support function responsibilities for the referenced countries. Provide timely reporting of incidents, period reports, and updates when and where required. Contribute to the Group HSQE Annual Review and support and lead on specific Safety Focus Events Accountabilities Strategic Focus Contribute to and implement a scalable HSQE framework that can grow with the business. Ensure HSQE practices are integrated into all business processes to foster a culture of safety and quality. Undertake an assessment of significant HSQE risks across the portfolio with a focus on employees, suppliers of services, and sub-contractors, including environmental aspects and impacts. Review existing risk control measures including hardware, technologies, systems, and human behaviour. Draft a regional plan to address any gaps or weaknesses. Implement the RES Group Standards and provide operational guidance to the business. Operational Excellence Regularly conduct comprehensive risk assessments to identify potential hazards and implement mitigation strategies. Establish a continuous improvement program with regular audits, feedback loops, and performance reviews. Develop a structured Quality Control and Quality Assurance approach commensurate with the organizational maturity and business objectives. Develop a program of annual audits and inspections based on risks and emerging topics. Support due diligence and integration of acquisition targets. Leadership and Collaboration Lead and support HSQE with focus on development and impact. Foster collaboration between HSQE and other departments for a holistic approach to management. Develop an integrated approach to liaison with regulatory and external bodies in each of the primary countries. Set up and lead a customer HSQE forum to provide enhanced communication and collaboration on risks across contractual boundaries. Coordinate and participate in RES representation on national, international, and industry trade and standards groups related to HSQE to provide RES with competitive advantage from a Thought Leadership perspective. Communication and Reporting Implement a transparent reporting system for incidents and near-misses. Engage with stakeholders to ensure their needs and expectations are met. Contribute period reports to the Executive, the Safety Leadership Team, and Group where appropriate. Implement systems for incident reporting, analysis, and investigation with customers and other stakeholders. Maintain access to an effective database of HSQE legislation, regulations, and standards relevant for all areas of RES business activities within region. Ensure the effective communication of safety alerts within RES and between RES and external stakeholders. Innovation and Technology Leverage technology to improve HSQE processes, such as data analytics for predictive risk management. Incorporate sustainability into HSQE practices to align with global environmental standards and ESG efforts. Compliance and Standards Stay updated with the latest regulations and standards to ensure compliance. Standardize HSQE procedures across all regions for consistency and efficiency for region scope. Culture and Engagement Promote a zero-harm culture by recognizing and rewarding safe behaviours. Involve employees in HSQE initiatives to increase their commitment and ownership. Ensure HSQE expert support and advice on HSQE matters is available to the business, including leading HSQE improvement projects where required. Set a personal example for safety leadership and be an exemplar of safety behaviours. Knowledge Understand both Management of Change and Change management models within a fast-paced operating environment Knowledge of leadership approaches and cultural benchmarking Expert knowledge of general HSQE leadership management, legislation, regulations and standards - up to date with relevant HSQE information and future trends. Knowledge (and experience of successful implementation) of ISO9001, ISO14001, ISO 45001 and other relevant standards such as ISO 55001 and the related certification process. Knowledge of lean principles and techniques would be advantageous Understanding of Reliability Centred Maintenance (RCM) concepts Skills Excellent interpersonal skills, ability to communicate and influence at all levels within the organisation and externally with clients, suppliers, trade bodies, media etc. Able to summarise HSQE risks, with commercial context, to support decisions required for project delivery Ability to understand engineering concept, QRA, Fault and Event Trees and HazOps. Presentation of information in accurate and clear manner with relevant detail Ability to bring parties together and manage conflicting agendas Negotiation skills to coordinate support and agree priorities across business units Cast the right shadow in terms: Proactive, team player Experience Extensive experience of leading the HSQE function in a similar organisation in the renewable sector, specifically Wind, Solar and Battery Storage. Implemented risk-based maintenance management systems (HSQE & business risk) Proven ability to understand Root Cause Analysis and where necessary run a high-profile incident investigation Use of ERP type systems to capture, data mine and report incidents Safety leadership for HSQE professionals and non-HSQE staff alike Practical experience of the development and implementation of the various management systems Project management experience would be advantageous Qualifications Recognised safety qualification (minimum NEBOSH Diploma or equivalent) and professional membership of recognised HSQE Institution (CMIOSH, IEMA, IIRSM or equivalent) or equivalent such as American Society of Safety Engineers required. Degree or master's degree in occupational safety or relevant Holds a valid driving licence GWO BST and BTT where appropriate At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
Mar 15, 2026
Full time
Director of North Europe HSQE - Global Services Do you want to work to make Power for Good? We're the world's largest independent renewable energy company. We're guided by a simple yet powerful vision: to create a future where everyone has access to affordable, zero carbon energy. We know that achieving our ambitions would be impossible without our people. Because we're tackling some of the world's toughest problems, we need the very best people to help us. They're our most important asset so that's why we continually invest in them. RES is a family with a diverse workforce, and we are dedicated to the personal professional growth of our people, no matter what stage of their career they're at. We can promise you rewarding work which makes a real impact, the chance to learn from inspiring colleagues from across a growing, global network and opportunities to grow personally and professionally. Our competitive package offers a wide range of benefits and rewards. The position The purpose of the role is to provide strategic leadership, direction, and oversight of HSQE across the growing RES Services business. A key element of the position is partnering with operational leaders and strategic stakeholders to build a high-performing HSQE framework that is scalable, consistent, and aligned with the business' growth ambitions. The post holder is accountable for professional leadership, governance, and coordination of HSQE across a portfolio of Operating & Maintenance (O&M) and Asset Management (AM) services in North Europe and across the relevant countries and legal entities. This includes: UK Ireland Poland Germany The post holder will work directly with the Global Services HSQE Vice President to ensure that the HSQE performance of RES is market-leading and reflects our ambition for a Zero Harm culture. The post holder will work with both operations and HSQE colleagues to ensure the Business Unit complies with relevant legislation, adheres to company policies, and that RES has a commensurate HSQE management system that delivers continuous improvement and a commercial advantage. The post holder will drive collaboration across the business, ensure coordination of resources, standardise management systems, and organize the HSQE Leadership Team. Organisational Context Influence business objectives, decisions, and performance across RES Services North Europe to ensure they are balanced in terms of health, safety, quality, environmental impact, cost, and program. Proactively collaborate with other senior HSQE roles across Services and Group and contribute to the definition and achievement of HSQE objectives for RES Group. Ensure country HSQE support function responsibilities for the referenced countries. Provide timely reporting of incidents, period reports, and updates when and where required. Contribute to the Group HSQE Annual Review and support and lead on specific Safety Focus Events Accountabilities Strategic Focus Contribute to and implement a scalable HSQE framework that can grow with the business. Ensure HSQE practices are integrated into all business processes to foster a culture of safety and quality. Undertake an assessment of significant HSQE risks across the portfolio with a focus on employees, suppliers of services, and sub-contractors, including environmental aspects and impacts. Review existing risk control measures including hardware, technologies, systems, and human behaviour. Draft a regional plan to address any gaps or weaknesses. Implement the RES Group Standards and provide operational guidance to the business. Operational Excellence Regularly conduct comprehensive risk assessments to identify potential hazards and implement mitigation strategies. Establish a continuous improvement program with regular audits, feedback loops, and performance reviews. Develop a structured Quality Control and Quality Assurance approach commensurate with the organizational maturity and business objectives. Develop a program of annual audits and inspections based on risks and emerging topics. Support due diligence and integration of acquisition targets. Leadership and Collaboration Lead and support HSQE with focus on development and impact. Foster collaboration between HSQE and other departments for a holistic approach to management. Develop an integrated approach to liaison with regulatory and external bodies in each of the primary countries. Set up and lead a customer HSQE forum to provide enhanced communication and collaboration on risks across contractual boundaries. Coordinate and participate in RES representation on national, international, and industry trade and standards groups related to HSQE to provide RES with competitive advantage from a Thought Leadership perspective. Communication and Reporting Implement a transparent reporting system for incidents and near-misses. Engage with stakeholders to ensure their needs and expectations are met. Contribute period reports to the Executive, the Safety Leadership Team, and Group where appropriate. Implement systems for incident reporting, analysis, and investigation with customers and other stakeholders. Maintain access to an effective database of HSQE legislation, regulations, and standards relevant for all areas of RES business activities within region. Ensure the effective communication of safety alerts within RES and between RES and external stakeholders. Innovation and Technology Leverage technology to improve HSQE processes, such as data analytics for predictive risk management. Incorporate sustainability into HSQE practices to align with global environmental standards and ESG efforts. Compliance and Standards Stay updated with the latest regulations and standards to ensure compliance. Standardize HSQE procedures across all regions for consistency and efficiency for region scope. Culture and Engagement Promote a zero-harm culture by recognizing and rewarding safe behaviours. Involve employees in HSQE initiatives to increase their commitment and ownership. Ensure HSQE expert support and advice on HSQE matters is available to the business, including leading HSQE improvement projects where required. Set a personal example for safety leadership and be an exemplar of safety behaviours. Knowledge Understand both Management of Change and Change management models within a fast-paced operating environment Knowledge of leadership approaches and cultural benchmarking Expert knowledge of general HSQE leadership management, legislation, regulations and standards - up to date with relevant HSQE information and future trends. Knowledge (and experience of successful implementation) of ISO9001, ISO14001, ISO 45001 and other relevant standards such as ISO 55001 and the related certification process. Knowledge of lean principles and techniques would be advantageous Understanding of Reliability Centred Maintenance (RCM) concepts Skills Excellent interpersonal skills, ability to communicate and influence at all levels within the organisation and externally with clients, suppliers, trade bodies, media etc. Able to summarise HSQE risks, with commercial context, to support decisions required for project delivery Ability to understand engineering concept, QRA, Fault and Event Trees and HazOps. Presentation of information in accurate and clear manner with relevant detail Ability to bring parties together and manage conflicting agendas Negotiation skills to coordinate support and agree priorities across business units Cast the right shadow in terms: Proactive, team player Experience Extensive experience of leading the HSQE function in a similar organisation in the renewable sector, specifically Wind, Solar and Battery Storage. Implemented risk-based maintenance management systems (HSQE & business risk) Proven ability to understand Root Cause Analysis and where necessary run a high-profile incident investigation Use of ERP type systems to capture, data mine and report incidents Safety leadership for HSQE professionals and non-HSQE staff alike Practical experience of the development and implementation of the various management systems Project management experience would be advantageous Qualifications Recognised safety qualification (minimum NEBOSH Diploma or equivalent) and professional membership of recognised HSQE Institution (CMIOSH, IEMA, IIRSM or equivalent) or equivalent such as American Society of Safety Engineers required. Degree or master's degree in occupational safety or relevant Holds a valid driving licence GWO BST and BTT where appropriate At RES we celebrate difference as we know it makes our company a great place to work. Encouraging applicants with different backgrounds, ideas and points of view, we create teams who work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, marital status, parental status, education, social background and life experience of our people.
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
Mar 15, 2026
Full time
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
An exciting opportunity has arisen for a friendly, confident, enthusiastic, and energetic person to work within our dedicated central administration team. The role is to support the Weymouth and Portland Primary Care Network.Based in our offices on Lynch Lane in Weymouth you will provide support toour Operations Manager supervising our junior administration staff, allocatingtasks and monitoring progress, offering operational and admin support toprojects, for example: enhanced access clinics; vaccination delivery; houseboundvisit management processes, change management initiatives, and the smoothrunning of our services and administrative provision. Interviews will take place Thursday 2nd April 2026 Main duties of the job As a Senior Administrator within the PCN Central Admin Team you will: Provide support and supervision for the junior team members Work alongside the Operations Manager, providing support as needed Provide lead administrative support to specific PCN services / projects Have oversight for services carried out centrally on behalf of the GP practices Support with the smooth running of everyday office life Essential attributes for the role: Methodical & accurate approach to work with attention to detail Work to a very high standard Be a driven, enthusiastic, and responsive team player Flexible approach to change Ability to work independently and as a member of a team Experience of SystmOne About us Two HarboursHealthcare is a not for profit organisation led by local General Practices inWeymouth and Portland. Our goal is to work more closely together (and withstakeholders) to share expertise, resources and provide services for the NHS. Job responsibilities You will be part of the team responsible for the provision of an efficient, comprehensive administrative support service to the PCN.As part of the Central Admin Team, you will offer support to the attached PCN clinical services and GP practices as and when required. Duties include - Engageand support with collaborative working across the PCN team, liaison withPractices to ensure PCN delivery is in line with practices strategic goals andclinical delivery needs. ManagePCN delivery of Enhanced Access provision, working with the Operations Managerand Business Manager to ensure targets are met. Manageminutes for meetings (for example: PCN Board etc)- ensuring they are completedin a timely fashion and shared/stored correctly. Create,amend and implement ledgers on SystmOne Support with the efficient onboarding of new PCN and ARRS employees. Managing staff leave and absences to ensure continued delivery of service. Supportstaff in organising any identified training needs. Managementof mandatory training for all PCN Staff, ensuring completion andcompliance Assistwith maintaining policies and procedures Managementof room bookings and room allocation in PCN clinics Beresponsible for all stock, stationary and medical consumables orders. Responsibilityfor appropriate Waste Management Manage Shredding and confidential wastemanagement compliance Any other reasonable duties requested by management Person Specification Qualifications Good standard of general education 5 GCSEs at C or above including Maths and English (or relevant experience) NVQ3/A-levels or equivalent or relevant practical experience Experience Working in a healthcare setting Working as part of a team Accurate recording of data Experience of supervising staff Experience of using organisational procedures to enable problem solving Primary Care experience Knowledge A good range of IT knowledge including Word, Excel, email and databases IT GP clinical system, SystmOne Understanding of medical terminology Skills Understanding and adherence to strict confidentiality Excellent communication skills, both written and verbal Able to take and convey clear messages Able to prioritise and work to conflicting demands Able to use own judgement, resourcefulness and common sense Able to work under pressure Able to problem solve Able to plan and prioritise own workload and the workload of others as required Able to deal with difficult situations Ability to absorb complex information and communicate it effectively to others Personal Qualities Highly motivated Calm approach, performing under pressure Pleasant and articulate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £14.06 an hourstarting hourly rate & dependent on experience
Mar 15, 2026
Full time
An exciting opportunity has arisen for a friendly, confident, enthusiastic, and energetic person to work within our dedicated central administration team. The role is to support the Weymouth and Portland Primary Care Network.Based in our offices on Lynch Lane in Weymouth you will provide support toour Operations Manager supervising our junior administration staff, allocatingtasks and monitoring progress, offering operational and admin support toprojects, for example: enhanced access clinics; vaccination delivery; houseboundvisit management processes, change management initiatives, and the smoothrunning of our services and administrative provision. Interviews will take place Thursday 2nd April 2026 Main duties of the job As a Senior Administrator within the PCN Central Admin Team you will: Provide support and supervision for the junior team members Work alongside the Operations Manager, providing support as needed Provide lead administrative support to specific PCN services / projects Have oversight for services carried out centrally on behalf of the GP practices Support with the smooth running of everyday office life Essential attributes for the role: Methodical & accurate approach to work with attention to detail Work to a very high standard Be a driven, enthusiastic, and responsive team player Flexible approach to change Ability to work independently and as a member of a team Experience of SystmOne About us Two HarboursHealthcare is a not for profit organisation led by local General Practices inWeymouth and Portland. Our goal is to work more closely together (and withstakeholders) to share expertise, resources and provide services for the NHS. Job responsibilities You will be part of the team responsible for the provision of an efficient, comprehensive administrative support service to the PCN.As part of the Central Admin Team, you will offer support to the attached PCN clinical services and GP practices as and when required. Duties include - Engageand support with collaborative working across the PCN team, liaison withPractices to ensure PCN delivery is in line with practices strategic goals andclinical delivery needs. ManagePCN delivery of Enhanced Access provision, working with the Operations Managerand Business Manager to ensure targets are met. Manageminutes for meetings (for example: PCN Board etc)- ensuring they are completedin a timely fashion and shared/stored correctly. Create,amend and implement ledgers on SystmOne Support with the efficient onboarding of new PCN and ARRS employees. Managing staff leave and absences to ensure continued delivery of service. Supportstaff in organising any identified training needs. Managementof mandatory training for all PCN Staff, ensuring completion andcompliance Assistwith maintaining policies and procedures Managementof room bookings and room allocation in PCN clinics Beresponsible for all stock, stationary and medical consumables orders. Responsibilityfor appropriate Waste Management Manage Shredding and confidential wastemanagement compliance Any other reasonable duties requested by management Person Specification Qualifications Good standard of general education 5 GCSEs at C or above including Maths and English (or relevant experience) NVQ3/A-levels or equivalent or relevant practical experience Experience Working in a healthcare setting Working as part of a team Accurate recording of data Experience of supervising staff Experience of using organisational procedures to enable problem solving Primary Care experience Knowledge A good range of IT knowledge including Word, Excel, email and databases IT GP clinical system, SystmOne Understanding of medical terminology Skills Understanding and adherence to strict confidentiality Excellent communication skills, both written and verbal Able to take and convey clear messages Able to prioritise and work to conflicting demands Able to use own judgement, resourcefulness and common sense Able to work under pressure Able to problem solve Able to plan and prioritise own workload and the workload of others as required Able to deal with difficult situations Ability to absorb complex information and communicate it effectively to others Personal Qualities Highly motivated Calm approach, performing under pressure Pleasant and articulate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £14.06 an hourstarting hourly rate & dependent on experience
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Mar 15, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Job Description Our client is seeking a highly organized, proactive, and service-oriented Office Manager to support their UK office, which is home to approximately 40 software developers. This role is essential to ensuring smooth day-to-day office operations and delivering a safe, efficient, and engaging workplace experience. The Office Manager will work closely with internal teams, external vendors, and senior leadership, as well as with regional workplace services partners, to support space management, workplace experience, and compliance objectives. Key Responsibilities Office & Facilities Operations Oversee daily office operations to maintain a safe, well-maintained, and productive work environment for approximately 40 developers. Coordinate building repairs and maintenance with the property management company, ensuring timely resolution of issues. Manage and assign facilities requests and incidents via ServiceNow, tracking progress through to resolution. Act as the primary on-site point of contact for facilities-related matters and employee requests, delivering a high level of customer service. Vendor & Budget Management Manage vendor relationships, including contract review, service performance monitoring, cost optimization, and relationship development. Track, forecast, and manage the UK office facilities budget, ensuring alignment with financial targets and cost-effective operations. Workplace Experience & Events Coordinate and support in-office events such as team socials, holiday celebrations, and all-hands meetings. Provide logistical support for on-site meetings, including room setup, catering coordination, and post-event clean-up. Inventory & Supplies Manage inventory and ordering of office supplies, food, and beverages, ensuring consistent availability and a positive employee experience. Monitor usage trends and proactively adjust ordering to avoid shortages or waste. Health, Safety & Security Serve as the primary proxy for Environmental Health & Safety (EH&S) and Physical Security, supporting compliance activities, safety protocols, and incident response coordination. Collaborate with regional workplace services partners to ensure consistency in workplace standards and processes. Service Location & Working Pattern Hybrid role: 4-5 days per week on-site Location: Central London office (Montacute Yards area) Skills & Experience Required Experience in office management, facilities management, or workplace operations. Proven experience managing vendors, contracts, and budgets. Strong customer-focused mindset with excellent attention to detail. Outstanding communication and stakeholder-management skills. Ability to manage multiple priorities in a fast-paced, technical office environment. Knowledge of EH&S and physical security principles is strongly preferred.
Mar 15, 2026
Full time
Job Description Our client is seeking a highly organized, proactive, and service-oriented Office Manager to support their UK office, which is home to approximately 40 software developers. This role is essential to ensuring smooth day-to-day office operations and delivering a safe, efficient, and engaging workplace experience. The Office Manager will work closely with internal teams, external vendors, and senior leadership, as well as with regional workplace services partners, to support space management, workplace experience, and compliance objectives. Key Responsibilities Office & Facilities Operations Oversee daily office operations to maintain a safe, well-maintained, and productive work environment for approximately 40 developers. Coordinate building repairs and maintenance with the property management company, ensuring timely resolution of issues. Manage and assign facilities requests and incidents via ServiceNow, tracking progress through to resolution. Act as the primary on-site point of contact for facilities-related matters and employee requests, delivering a high level of customer service. Vendor & Budget Management Manage vendor relationships, including contract review, service performance monitoring, cost optimization, and relationship development. Track, forecast, and manage the UK office facilities budget, ensuring alignment with financial targets and cost-effective operations. Workplace Experience & Events Coordinate and support in-office events such as team socials, holiday celebrations, and all-hands meetings. Provide logistical support for on-site meetings, including room setup, catering coordination, and post-event clean-up. Inventory & Supplies Manage inventory and ordering of office supplies, food, and beverages, ensuring consistent availability and a positive employee experience. Monitor usage trends and proactively adjust ordering to avoid shortages or waste. Health, Safety & Security Serve as the primary proxy for Environmental Health & Safety (EH&S) and Physical Security, supporting compliance activities, safety protocols, and incident response coordination. Collaborate with regional workplace services partners to ensure consistency in workplace standards and processes. Service Location & Working Pattern Hybrid role: 4-5 days per week on-site Location: Central London office (Montacute Yards area) Skills & Experience Required Experience in office management, facilities management, or workplace operations. Proven experience managing vendors, contracts, and budgets. Strong customer-focused mindset with excellent attention to detail. Outstanding communication and stakeholder-management skills. Ability to manage multiple priorities in a fast-paced, technical office environment. Knowledge of EH&S and physical security principles is strongly preferred.
Healthcare Science Assistant Closing date: 09 March 2026 The Healthcare Science Assistant will work as part of the Neurophysiology team at the Royal Devon and Exeter Wonford site, Eastern services. Job responsibilities The post holder may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Neurophysiology team. This will include performing, recording and documenting physiological observations and changes to the patient's clinical condition, and working in accordance with Trust standards and policies, within the boundaries of their role and individual competence. Working Pattern: Monday to Friday 7.5 hours a day, 37.5 hours total. Interview Date: To be confirmed. Contact: Laura England, Lead Clinical Scientist - . Pay: The salary advertised reflects the Agenda for Change 2026-7 rates, inclusive of a 3.3% pay award from April 2026. If you join before this date, remuneration will be based on 2025-6 pay bandings. Person Specification See job description text above, and where applicable you can download a copy of the full job description. Benefits Flexible working schemes and family friendly policies. 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays for more experienced staff. Access to comprehensive occupational health services, including counselling, on site well being activities and groups. Extensive staff discounts on shopping, fitness and leisure, and pay back options for technology and home appliance purchases. National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options. On site outstanding nursery at Exeter. Car lease schemes. One of the most generous and comprehensive NHS Pension schemes. Cycle to work scheme. About us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, and some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state of the art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovation, enabling us to provide world class care to our local communities. It's never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey. Employer name Royal Devon University Healthcare NHS Foundation Trust Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. Preference will be given to staff with Priority and 'At Risk' status, including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Mar 15, 2026
Full time
Healthcare Science Assistant Closing date: 09 March 2026 The Healthcare Science Assistant will work as part of the Neurophysiology team at the Royal Devon and Exeter Wonford site, Eastern services. Job responsibilities The post holder may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Neurophysiology team. This will include performing, recording and documenting physiological observations and changes to the patient's clinical condition, and working in accordance with Trust standards and policies, within the boundaries of their role and individual competence. Working Pattern: Monday to Friday 7.5 hours a day, 37.5 hours total. Interview Date: To be confirmed. Contact: Laura England, Lead Clinical Scientist - . Pay: The salary advertised reflects the Agenda for Change 2026-7 rates, inclusive of a 3.3% pay award from April 2026. If you join before this date, remuneration will be based on 2025-6 pay bandings. Person Specification See job description text above, and where applicable you can download a copy of the full job description. Benefits Flexible working schemes and family friendly policies. 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays for more experienced staff. Access to comprehensive occupational health services, including counselling, on site well being activities and groups. Extensive staff discounts on shopping, fitness and leisure, and pay back options for technology and home appliance purchases. National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options. On site outstanding nursery at Exeter. Car lease schemes. One of the most generous and comprehensive NHS Pension schemes. Cycle to work scheme. About us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, and some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state of the art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovation, enabling us to provide world class care to our local communities. It's never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey. Employer name Royal Devon University Healthcare NHS Foundation Trust Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. Preference will be given to staff with Priority and 'At Risk' status, including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Executive Assistant to CEO - London / Birmingham If you haven't heard from us within 48 hours of submitting your CV then unfortunately your application hasn't been successful this time. Do keep an eye on our website for new roles that are being added every day. Job Description We're looking for a highly capable, proactive Executive Assistant to support a dynamic and high-profile CEO within a respected professional and regulatory organisation. This is a pivotal role at the heart of the business, working in close partnership with the Chief of Staff to ensure the CEO's time, relationships and priorities are managed seamlessly. If you thrive in fast-moving, complex environments and enjoy being a trusted right hand to senior leadership, this is an exceptional opportunity. You will provide first class business and operational support to the CEO. You'll manage a demanding and constantly evolving schedule, coordinate key internal and external engagements, and act as a trusted representative of the CEO across the organisation. You will be wherever the CEO is, with regular travel to the Birmingham head office. Hybrid working is available, but flexibility is essential. Duties will include: Provide full executive support including complex diary management, meeting coordination, travel and itineraries. Act as a primary point of contact for senior internal stakeholders, building strong relationships across the organisation. Coordinate and attend key meetings: preparing agendas, taking minutes, and ensuring actions are captured and progressed. Manage and triage the CEO's inbox, drafting communications and ensuring priorities are clear and followed through. Ensure high quality briefing materials are prepared ahead of all meetings. Support delivery of operational and strategic initiatives alongside the CEO and Chief of Staff. Represent the CEO with professionalism, discretion, and credibility. We are looking for: Significant experience as an Executive Assistant supporting senior leaders in a complex, fast paced environment. Highly resourceful with excellent judgment, initiative and problem solving skills. Exceptional organisational skills, accuracy, and attention to detail. Strong communication skills (written and verbal) and confidence engaging with stakeholders at all levels. High integrity, discretion and professionalism when handling sensitive matters. Resilient, adaptable and comfortable working with shifting priorities. Tech savvy, data literate, and confident working with new tools and systems. Willing and able to work flexibly and travel regularly. Experience within professional services, civil service or a regulatory environment. Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy. Bain and Gray specialise in administration and PArecruitment across London. Rolestypically include Receptionists, Team Assistants, EAs, Office Managers and PAsacross all industry sectors. We are aboutique agency and as a result, are unable to respond individually to the highvolume of applications. If you are already registered with us at Bain and Gray,please do not hesitate to contact your consultant directly.
Mar 15, 2026
Full time
Executive Assistant to CEO - London / Birmingham If you haven't heard from us within 48 hours of submitting your CV then unfortunately your application hasn't been successful this time. Do keep an eye on our website for new roles that are being added every day. Job Description We're looking for a highly capable, proactive Executive Assistant to support a dynamic and high-profile CEO within a respected professional and regulatory organisation. This is a pivotal role at the heart of the business, working in close partnership with the Chief of Staff to ensure the CEO's time, relationships and priorities are managed seamlessly. If you thrive in fast-moving, complex environments and enjoy being a trusted right hand to senior leadership, this is an exceptional opportunity. You will provide first class business and operational support to the CEO. You'll manage a demanding and constantly evolving schedule, coordinate key internal and external engagements, and act as a trusted representative of the CEO across the organisation. You will be wherever the CEO is, with regular travel to the Birmingham head office. Hybrid working is available, but flexibility is essential. Duties will include: Provide full executive support including complex diary management, meeting coordination, travel and itineraries. Act as a primary point of contact for senior internal stakeholders, building strong relationships across the organisation. Coordinate and attend key meetings: preparing agendas, taking minutes, and ensuring actions are captured and progressed. Manage and triage the CEO's inbox, drafting communications and ensuring priorities are clear and followed through. Ensure high quality briefing materials are prepared ahead of all meetings. Support delivery of operational and strategic initiatives alongside the CEO and Chief of Staff. Represent the CEO with professionalism, discretion, and credibility. We are looking for: Significant experience as an Executive Assistant supporting senior leaders in a complex, fast paced environment. Highly resourceful with excellent judgment, initiative and problem solving skills. Exceptional organisational skills, accuracy, and attention to detail. Strong communication skills (written and verbal) and confidence engaging with stakeholders at all levels. High integrity, discretion and professionalism when handling sensitive matters. Resilient, adaptable and comfortable working with shifting priorities. Tech savvy, data literate, and confident working with new tools and systems. Willing and able to work flexibly and travel regularly. Experience within professional services, civil service or a regulatory environment. Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy. Bain and Gray specialise in administration and PArecruitment across London. Rolestypically include Receptionists, Team Assistants, EAs, Office Managers and PAsacross all industry sectors. We are aboutique agency and as a result, are unable to respond individually to the highvolume of applications. If you are already registered with us at Bain and Gray,please do not hesitate to contact your consultant directly.
TheValue At SnapOnSoftware, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead by combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you'll have opportunities to collaborate with international teams and clients-and potentially help drive our global expansion. The Grind We've been recognized for excellence, but we're always striving to do better-and that starts with you. SnapOnSoftware operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter our role, you'll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth. The Role As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft365 and Application Suite NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle-from onboarding, adoption, to renewal and growth. This role is ideal for someone who can work independently, exercises sound judgment, and builds strong, value driven customer relationships. Rolesplit: 80% Customer Success / 20% Sales Support Primary customer focus: Dutch speaking markets, Nordic countries, and EU clients The Commitment Deliver product demonstrations Guide potential customers through a 30 day product trial Manage new customers and partners through the product onboarding process Encourage customers to uptake additional products where necessary Develop healthy customer/partner relationships Create and update product knowledge base articles Support with marketing content, including blogs and webinars Evaluate and analyze customer needs and support requirements Act as a customer advocate to raise product feedback Troubleshoot issues and manage support ticket lifecycle Assist in account management for customer/partner renewals through the CRM The Talent Excellent written and verbal communication skills Outstanding troubleshooting ability Effective organization and time management Ongoing desire to expand personal skill base Good customer support experience Able to work independently and as part of a team Experience working for SaaS companies or Microsoft technologies Fluency in Dutch and English required Open to flexible travel across EU regions as needed
Mar 15, 2026
Full time
TheValue At SnapOnSoftware, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead by combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you'll have opportunities to collaborate with international teams and clients-and potentially help drive our global expansion. The Grind We've been recognized for excellence, but we're always striving to do better-and that starts with you. SnapOnSoftware operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter our role, you'll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth. The Role As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft365 and Application Suite NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle-from onboarding, adoption, to renewal and growth. This role is ideal for someone who can work independently, exercises sound judgment, and builds strong, value driven customer relationships. Rolesplit: 80% Customer Success / 20% Sales Support Primary customer focus: Dutch speaking markets, Nordic countries, and EU clients The Commitment Deliver product demonstrations Guide potential customers through a 30 day product trial Manage new customers and partners through the product onboarding process Encourage customers to uptake additional products where necessary Develop healthy customer/partner relationships Create and update product knowledge base articles Support with marketing content, including blogs and webinars Evaluate and analyze customer needs and support requirements Act as a customer advocate to raise product feedback Troubleshoot issues and manage support ticket lifecycle Assist in account management for customer/partner renewals through the CRM The Talent Excellent written and verbal communication skills Outstanding troubleshooting ability Effective organization and time management Ongoing desire to expand personal skill base Good customer support experience Able to work independently and as part of a team Experience working for SaaS companies or Microsoft technologies Fluency in Dutch and English required Open to flexible travel across EU regions as needed
We are looking to recruit an Administrator to complement our existing team. We offer competitive rates of pay, NHS Pension and company sickpay. We are looking for someone to work full time across 4 or 5 days. Main duties of the job The ideal candidate will be someone who is looking for an opportunity to develop their existing administration skills. Experience in a primary care setting is advantageous but not essential, as is knowledge of EMIS Web and Outlook. The post holder will be patient focused and driven to provideexceptional levels of care at all times. We are looking for someone who isenthusiastic, motivated, friendly, diligent and conscientious. They will need tobe able to work effectively in a fast paced environment, responding to changes,whilst remaining calm and methodical. They should have excellent interpersonalskills and effective written and verbal communication skills, with a high level of attention to detail. We are looking for someone who is reliable, trustworthy and discreet. About us Elm House Surgery is a large, friendly GP practice. Westrive to provide a high quality, personalised and accessibleservice to patients. We are a forward thinking andprogressive organisation, constantly working to improve standards, the patientjourney and clinical outcomes. Our core values stipulate thatwe :- Ensure that the delivery of patient centred careis our top priority Foster an environment of openness, support andcare Treat our staff and patients with openness,dignity and respect Act professionally with integrity Provide a supportive and fulfilling environmentwhere learning, education and development is at the heart of what we do Our clinical workforceconsists of 4 GP Partners/ Directors and 18 Salaried GPs, some of whom workpart-time. We also employ Nurse Practitioners, Practice Pharmacists, Podiatrists, Social Prescribers, Physiotherapists and several practice nurses. We are an accreditedtraining practice, with GP Registrars, medical students and student nurses. Job responsibilities Sorting, scanning, distribution and processing of incoming post according to agreed protocols. Ensuring that all reports, correspondence and results are filed promptly and accurately. Ensuring that Docman EDTs are filed and if necessary redistributed to ensure timely action. Processing incoming electronic test results via the pathology links and ensuring the correct allocation of results to clinicians according to agreed protocols. Processing of Anima requests received from patients and reallocating correctly to clinicians if necessary. Dealing with all telephone enquiries into the Admin Department. Checking and processing administrative tasks (PNs) in a timely manner. Checking and processing all emails accurately according to agreed protocols. Processing repeat prescriptions (including manual and EPS scripts) daily in order to meet the 48 hour turnaround for patients. Processing online patient access requests and responding to patient enquiries in relation to online access. Daily administration and coding of incoming OOH / UCC and NHS 111 reports in Document Management in EMIS web and reallocating as appropriate. Daily administration of GP2GP, dealing with Allergy degrades. Medicines / Event degrades are currently automated. Snomed coding of medical information / data into the practice clinical system accurately. Management of Registration Workflow including administration of patient amendments / deductions via the GP Links, return of medical records to the PCSE and resolving duplicates. Processing new patient registrations when necessary. Accurate receipt and processing of incoming paper records. Liaising with PCSE as required. Liaising with Notespace / Oasis to ensure the accurate transfer of medical records to and from offsite storage. Dealing with all requests for medical records from patients, solicitors, third parties and subject access requests as per practice protocol. EMIS Appointment book daily back-up duties for Business Continuity. Managing the DNA procedure and sending patient warning letters as appropriate. All employees are expected to uphold the Practices commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, and to adhere to all relevant safeguarding policies and procedures. You will be required to undertake all other duties that may be reasonably asked of you. Person Specification Qualifications A good standard of education with an expectation of having GCSE Maths and English at Grade C or above or equivalent Competent in the use of MS Office and Outlook Experience Experience of working with the general public Experience of administrative duties Excellent communication skills and effective in communicating and understanding patient needs Ability to use own initiative, discretion, and sensitivity Ability to work as a team member and autonomously Excellent communication skills and effective in communicating and understanding patient needs Good organisational skills Punctual and committed to supporting the team effort DBS check will be required Experience of working in primary care Knowledge of EMIS Web and Docman Qualities and Attributes High levels of integrity and loyalty Clear, polite telephone manner Flexible and co-operative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 15, 2026
Full time
We are looking to recruit an Administrator to complement our existing team. We offer competitive rates of pay, NHS Pension and company sickpay. We are looking for someone to work full time across 4 or 5 days. Main duties of the job The ideal candidate will be someone who is looking for an opportunity to develop their existing administration skills. Experience in a primary care setting is advantageous but not essential, as is knowledge of EMIS Web and Outlook. The post holder will be patient focused and driven to provideexceptional levels of care at all times. We are looking for someone who isenthusiastic, motivated, friendly, diligent and conscientious. They will need tobe able to work effectively in a fast paced environment, responding to changes,whilst remaining calm and methodical. They should have excellent interpersonalskills and effective written and verbal communication skills, with a high level of attention to detail. We are looking for someone who is reliable, trustworthy and discreet. About us Elm House Surgery is a large, friendly GP practice. Westrive to provide a high quality, personalised and accessibleservice to patients. We are a forward thinking andprogressive organisation, constantly working to improve standards, the patientjourney and clinical outcomes. Our core values stipulate thatwe :- Ensure that the delivery of patient centred careis our top priority Foster an environment of openness, support andcare Treat our staff and patients with openness,dignity and respect Act professionally with integrity Provide a supportive and fulfilling environmentwhere learning, education and development is at the heart of what we do Our clinical workforceconsists of 4 GP Partners/ Directors and 18 Salaried GPs, some of whom workpart-time. We also employ Nurse Practitioners, Practice Pharmacists, Podiatrists, Social Prescribers, Physiotherapists and several practice nurses. We are an accreditedtraining practice, with GP Registrars, medical students and student nurses. Job responsibilities Sorting, scanning, distribution and processing of incoming post according to agreed protocols. Ensuring that all reports, correspondence and results are filed promptly and accurately. Ensuring that Docman EDTs are filed and if necessary redistributed to ensure timely action. Processing incoming electronic test results via the pathology links and ensuring the correct allocation of results to clinicians according to agreed protocols. Processing of Anima requests received from patients and reallocating correctly to clinicians if necessary. Dealing with all telephone enquiries into the Admin Department. Checking and processing administrative tasks (PNs) in a timely manner. Checking and processing all emails accurately according to agreed protocols. Processing repeat prescriptions (including manual and EPS scripts) daily in order to meet the 48 hour turnaround for patients. Processing online patient access requests and responding to patient enquiries in relation to online access. Daily administration and coding of incoming OOH / UCC and NHS 111 reports in Document Management in EMIS web and reallocating as appropriate. Daily administration of GP2GP, dealing with Allergy degrades. Medicines / Event degrades are currently automated. Snomed coding of medical information / data into the practice clinical system accurately. Management of Registration Workflow including administration of patient amendments / deductions via the GP Links, return of medical records to the PCSE and resolving duplicates. Processing new patient registrations when necessary. Accurate receipt and processing of incoming paper records. Liaising with PCSE as required. Liaising with Notespace / Oasis to ensure the accurate transfer of medical records to and from offsite storage. Dealing with all requests for medical records from patients, solicitors, third parties and subject access requests as per practice protocol. EMIS Appointment book daily back-up duties for Business Continuity. Managing the DNA procedure and sending patient warning letters as appropriate. All employees are expected to uphold the Practices commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults, and to adhere to all relevant safeguarding policies and procedures. You will be required to undertake all other duties that may be reasonably asked of you. Person Specification Qualifications A good standard of education with an expectation of having GCSE Maths and English at Grade C or above or equivalent Competent in the use of MS Office and Outlook Experience Experience of working with the general public Experience of administrative duties Excellent communication skills and effective in communicating and understanding patient needs Ability to use own initiative, discretion, and sensitivity Ability to work as a team member and autonomously Excellent communication skills and effective in communicating and understanding patient needs Good organisational skills Punctual and committed to supporting the team effort DBS check will be required Experience of working in primary care Knowledge of EMIS Web and Docman Qualities and Attributes High levels of integrity and loyalty Clear, polite telephone manner Flexible and co-operative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Creative Testing Solutions, Inc.
Bedford, Bedfordshire
Quality Specialist I page is loaded Quality Specialist Ilocations: Dallas-Bedfordtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR102061# Job Description Summary Under general supervision, this position is responsible for applying standard procedures to ensure test results, including the quality of cGMP laboratory testing processes, are met for final approval and release to laboratory customers. Applies quality methodologies to ensure required outcomes. Job Description PRIMARY DUTIES AND RESPONSIBILITIES Duties and responsibilities regularly performed by and assigned to Quality Specialist levels I, II, and III: Reviews and approves quality control and verifications for the routine testing of biological samples. Ensures thorough test batch review and verifies that all source data meets quality attributes and cGMP regulation conformance prior to result reporting. Approves final test results for release to laboratory customers. Maintains accurate records and documentation as required by established procedures and good documentation practice regulations. Ensures donor, patient, and employee confidentiality. Supports the archival record organization and classification maintenance process. Ensures standard operating procedures (SOPs) are properly followed. Partners with personnel from various departments. Resolves routine problems by following SOPs and escalates as appropriate. Analyzes environmental monitoring. Assists with problem investigations and ensures any temperature and/or humidity issues are addressed. May review equipment re-qualifications and release instrumentation back into the production environment. May review and approve general laboratory equipment calibrations and verifications and ensure acceptance criteria are met. May review and approve critical testing reagents for use in production. Assists with lot changes as directed. May pack and ship supplies and/or specimens. Participates in performance improvement teams and training programs, as required. Assures quality customer service to all customers. Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Maintains good attendance and punctuality per the absence policy. Performs all other duties, at the discretion of management, as assigned.Additional duties and responsibilities regularly performed by and assigned to Quality Specialist levels II and III: Maintains test batches and results in the laboratory information system. Completes constructive investigations and resolves batch review discrepancies. Serves as a resource for moderate complexity corrections and/or clarifications. Provides mentorship, guidance, and training to newer staff. Assists with internal and external audits. May coordinate data collection and evaluation of un-assayed control lots for release.Additional duties and responsibilities regularly performed by and assigned to Quality Specialist level IIIs: Performs responsibilities with minimal instruction for day-to-day operations. Provides advanced cross-departmental and/or cross-site support. Analyzes testing and QC data to identify and/or investigate trends. Resolves a wide range of complex quality and production problems to ensure test results meet all quality attributes prior to release. Assists with workflow coordination. Assists with establishing quality standards for new work practices as required. Assists with investigating and completing CAPA associated deviations. Maintains working knowledge of assay processes performed at the laboratory. May coordinate laboratory proficiency and blind sample challenges. REQUIRED QUALIFICATIONS Education: Bachelor's degree required. Experience: + Quality Specialist II: A minimum of 2 years of professional experience working in a cGMP regulated environment required. + Quality Specialist III: A minimum of 4 years of professional experience working in a cGMP regulated environment, To Include: previous training experience and comprehensive understanding of laboratory production processes required. PREFERRED QUALIFICATIONS Bachelor's in biology, chemistry, or other science related degree preferred. Previous experience with adult training concepts and their applications. Trainer Certification preferred. SKILLS AND ABILITIES Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. Must possess strong critical thinking and problem-solving skills. Must be able to maintain confidentiality. Must have proficient computer skills. Must be knowledgeable in computer operation in a Windows environment and able to follow company procedures to resolve issues. Ability to work in a team environment and participate as an active team member. Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely. Must be able to read and comprehend written procedures and instructions. PHYSICAL & TRAVEL REQUIREMENTS Lab work environment: Exposure to biological fluids with potential exposure to infectious organisms. Exposure to extreme cold ( -20 0 C), miscellaneous production chemicals, moving machinery and production equipment. Exposure to high levels of noise on the production floor. Personal protective equipment required such as protective eyewear, garments and gloves. Specific vision abilities required by this job include close vision, distance, color, peripheral vision, depth perception and the ability to adjust focus. Travel: < 5% 5+ hours per shift: Sitting, standing, handling, finger dexterity, pinching 3- 5 hours per shift: Lifting to 40 pounds Up to 3 hours per shift: Walking, climbing, bending, squatting, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, carrying/move items up to 40 pounds INTERNAL ADVANCEMENT STATEMENT In order to be considered for advancement to the next Quality Specialist level, employees must possess the required qualifications, skills, and abilities as stated in the job description AND regularly demonstrate the qualities and behaviors commensurate with our CTS mission, vision, and values. The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. Creative Testing Solutions is an Equal Opportunity Employer. Additional Job Details: Shift 3:Tuesday to Friday 7:00 PM to 5:30AMCreative Testing Solutions is an equal opportunity employer. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.Please see the below information about applicant rights and our commitment to compliance:All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.
Mar 15, 2026
Full time
Quality Specialist I page is loaded Quality Specialist Ilocations: Dallas-Bedfordtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR102061# Job Description Summary Under general supervision, this position is responsible for applying standard procedures to ensure test results, including the quality of cGMP laboratory testing processes, are met for final approval and release to laboratory customers. Applies quality methodologies to ensure required outcomes. Job Description PRIMARY DUTIES AND RESPONSIBILITIES Duties and responsibilities regularly performed by and assigned to Quality Specialist levels I, II, and III: Reviews and approves quality control and verifications for the routine testing of biological samples. Ensures thorough test batch review and verifies that all source data meets quality attributes and cGMP regulation conformance prior to result reporting. Approves final test results for release to laboratory customers. Maintains accurate records and documentation as required by established procedures and good documentation practice regulations. Ensures donor, patient, and employee confidentiality. Supports the archival record organization and classification maintenance process. Ensures standard operating procedures (SOPs) are properly followed. Partners with personnel from various departments. Resolves routine problems by following SOPs and escalates as appropriate. Analyzes environmental monitoring. Assists with problem investigations and ensures any temperature and/or humidity issues are addressed. May review equipment re-qualifications and release instrumentation back into the production environment. May review and approve general laboratory equipment calibrations and verifications and ensure acceptance criteria are met. May review and approve critical testing reagents for use in production. Assists with lot changes as directed. May pack and ship supplies and/or specimens. Participates in performance improvement teams and training programs, as required. Assures quality customer service to all customers. Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Maintains good attendance and punctuality per the absence policy. Performs all other duties, at the discretion of management, as assigned.Additional duties and responsibilities regularly performed by and assigned to Quality Specialist levels II and III: Maintains test batches and results in the laboratory information system. Completes constructive investigations and resolves batch review discrepancies. Serves as a resource for moderate complexity corrections and/or clarifications. Provides mentorship, guidance, and training to newer staff. Assists with internal and external audits. May coordinate data collection and evaluation of un-assayed control lots for release.Additional duties and responsibilities regularly performed by and assigned to Quality Specialist level IIIs: Performs responsibilities with minimal instruction for day-to-day operations. Provides advanced cross-departmental and/or cross-site support. Analyzes testing and QC data to identify and/or investigate trends. Resolves a wide range of complex quality and production problems to ensure test results meet all quality attributes prior to release. Assists with workflow coordination. Assists with establishing quality standards for new work practices as required. Assists with investigating and completing CAPA associated deviations. Maintains working knowledge of assay processes performed at the laboratory. May coordinate laboratory proficiency and blind sample challenges. REQUIRED QUALIFICATIONS Education: Bachelor's degree required. Experience: + Quality Specialist II: A minimum of 2 years of professional experience working in a cGMP regulated environment required. + Quality Specialist III: A minimum of 4 years of professional experience working in a cGMP regulated environment, To Include: previous training experience and comprehensive understanding of laboratory production processes required. PREFERRED QUALIFICATIONS Bachelor's in biology, chemistry, or other science related degree preferred. Previous experience with adult training concepts and their applications. Trainer Certification preferred. SKILLS AND ABILITIES Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. Must possess strong critical thinking and problem-solving skills. Must be able to maintain confidentiality. Must have proficient computer skills. Must be knowledgeable in computer operation in a Windows environment and able to follow company procedures to resolve issues. Ability to work in a team environment and participate as an active team member. Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely. Must be able to read and comprehend written procedures and instructions. PHYSICAL & TRAVEL REQUIREMENTS Lab work environment: Exposure to biological fluids with potential exposure to infectious organisms. Exposure to extreme cold ( -20 0 C), miscellaneous production chemicals, moving machinery and production equipment. Exposure to high levels of noise on the production floor. Personal protective equipment required such as protective eyewear, garments and gloves. Specific vision abilities required by this job include close vision, distance, color, peripheral vision, depth perception and the ability to adjust focus. Travel: < 5% 5+ hours per shift: Sitting, standing, handling, finger dexterity, pinching 3- 5 hours per shift: Lifting to 40 pounds Up to 3 hours per shift: Walking, climbing, bending, squatting, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, carrying/move items up to 40 pounds INTERNAL ADVANCEMENT STATEMENT In order to be considered for advancement to the next Quality Specialist level, employees must possess the required qualifications, skills, and abilities as stated in the job description AND regularly demonstrate the qualities and behaviors commensurate with our CTS mission, vision, and values. The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. Creative Testing Solutions is an Equal Opportunity Employer. Additional Job Details: Shift 3:Tuesday to Friday 7:00 PM to 5:30AMCreative Testing Solutions is an equal opportunity employer. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.Please see the below information about applicant rights and our commitment to compliance:All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.
