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Company Description Within Publicis Groupe's Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world's biggest studio network, we leverage the industry's richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Make, the world's first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways. No more guesswork. No more waste. Just content that works, working a lot harder. About the role The Product Success Director for the Technology Team is a senior, client-facing leadership role responsible for owning the technology relationship and client experience during the implementation phase of complex enterprise engagements. Acting as the senior Tech relationship lead, this role ensures clients have a clear, confident, and well supported experience while the internal implementation teams deliver the solution. This position focuses on strategic communication, expectation management, commercial alignment, and client satisfaction. This position collaborates extensively with the commercial client lead, product success and implementation solutions teams. The ideal candidate has a strong background in technical account management, excels in senior stakeholder influence, and thrives in environments requiring calm, clarity, and strategic alignment. They play a critical role in positioning Publicis Production as trusted technology and production partner. Key responsibilities Executive Client Leadership Serve as the primary relationshiptech lead for clients throughout the implementation period. Lead C level conversations, ensuring clientsremainconfident, informed, and aligned to strategic outcomes. Drive executive level expectation setting, ensuring clarity on programme progress, decision points, and risk posture. Act as the escalation owner for senior stakeholders,maintainingcontrol, calm, and clarity in high pressure moments. Implementation Communication &Change Management Lead onboarding and change management for large scale technology rollouts, ensuring smooth implementation. Partner closely with the internal tech teams (product success, program management, implementation solutions) ensuring clients understand timelines, milestones, risks, and decisions. Distillcomplex technical updates into clear commercial language focused on value, impact, and decisions. Ensure delivery teams are aligned with commercial commitments and client expectations, keeping all stakeholders up to speed according toinitialalignments. Strategic& Commercial Partnership Partner with commercial teams to ensure a smooth client experience. Advocate for client needs and long term strategic alignment, shaping roadmap conversations and multi year partnership planning. Drive up sell and cross sell opportunities within existing accounts by aligning client needs with technology offerings. Operational excellence Monitor implementation health, risks, and dependencies to ensure predictable outcomes. Drive standards for communication, documentation, and client engagement across global implementation teams. Identifyand lead process improvement initiatives that enhance scalability, quality, and client experience Qualifications & Skills: Bachelor's degree (Master'spreferred) in Business, Technology, Marketing, or related field. 10+ years' experience intechnicalaccount management(preferably in creative production, marketing tech, or SaaS environments). Exceptional executive presence, negotiation, and stakeholder management skills with C suite clients. Proventrack recordof managing large enterprise clients through technology deployment or transformation programmes. Strong understanding of digital/creative production workflows and supporting technologies. What We Offer: Opportunity toown the relationship withsome of the world's most recognized brands. A global, collaborative, and innovative culture where yourexpertisewill have significant impact. Professional growth and visibility at the executive level across our international network. KPIs & Success Metrics: Client Satisfaction NPS (Net Promoter Score):Client willingness to recommend the product. CSAT (Customer Satisfaction Score):Post interaction or quarterly satisfaction ratings. Reference:Number of clients willing to act as references or provide case studies. Client Value Realization Time to Value (TTV):Average time taken for clients to achieve their first measurable outcome. ROI Delivered:Quantifiable business impact (e.g., cost savings, efficiency gains) reported by clients. Client Health Score:Composite metric based on usage, engagement, and satisfaction. Retention & Expansion Renewal Rate:% of accounts renewing contracts on time. Churn Rate:% of accounts lost within a given period. Up sell/Cross sell Revenue:Additional revenue generated from existing accounts through product expansion. Strategic Influence Executive Engagements:Number of strategic business reviews or roadmap sessions conducted with senior stakeholders. Product Feedback Impact:% of roadmap items influenced by client feedback provided by the Product Success Lead. Operational Excellence Onboarding Completion Rate:% of clients completing onboarding within agreed timelines. Issue Resolution Time:Average time to resolve adoption or product related issues. Process Improvement Initiatives:Number of improvements proposed and implemented to enhance product success workflows. Product Adoption & Engagement Adoption Rate:% of users actively using the product within X days of onboarding. Feature Utilization:% of key features adopted by clients. Active User Growth:Increase in Monthly Active Users (MAU) or Daily Active Users (DAU) for assigned accounts. Additional Information Diversity and inclusion is a core part of who we are at Publicis Production. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Mid-Market in UK. In this role, you will manage a portfolio of mid-market schools and districts, ensuring they effectively adopt and integrate innovative educational technology into their daily operations. You will be responsible for driving product adoption, supporting onboarding and professional development, and maintaining strong, lasting relationships with both teachers and administrators. By monitoring engagement and designing targeted interventions, you will secure renewals, identify growth opportunities, and maximize customer success. Operating in a fast-paced, mission-driven environment, you will work closely with cross-functional teams to deliver meaningful impact on educators and students. Your work will directly influence adoption metrics, retention, and overall satisfaction, helping schools achieve their educational goals while reducing teacher burnout. This is an opportunity to combine your expertise in education and customer success with cutting-edge AI-driven tools. Accountabilities Drive product adoption across your assigned portfolio through onboarding, training, and ongoing professional development Maintain high renewal and retention rates by building trust and influencing key decision makers within schools and districts Identify and capitalize on expansion opportunities to increase account revenue and Net Revenue Retention (NRR) Monitor account health and design intervention programs for underperforming schools to return them to active usage Act as the primary point of contact for mid-market clients, supporting both operational integration and strategic planning Collaborate with internal teams to ensure customer feedback informs product improvements and service enhancements Requirements Proven experience in customer success, account management, or related client-facing roles within the Mid-Market segment Familiarity with education systems or EdTech products, with prior experience as a teacher or working closely with educational institutions preferred Strong relational intelligence and communication skills to build trust with diverse stakeholders Achievement-oriented mindset with the ability to meet and exceed adoption, retention, and revenue goals Highly collaborative, comfortable influencing cross-functional teams and leadership Detail-oriented, organized, and able to manage multiple responsibilities and timelines in a dynamic environment Intellectual curiosity and ability to quickly learn new technologies and apply creative problem solving Benefits Competitive salary and commission structure ($80K - $88K + $20K - $22K commission) Equity or stock options vested over 4 years Fully remote work with flexible scheduling Unlimited paid time off and flexible parental leave policies Employer-sponsored health, dental, and vision insurance plans 401(k) match and monthly wellness stipend Opportunity to make a meaningful impact on education through innovative AI solutions Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

About the role Facilities and H&S Manager- UK, responsible for overseeing the daily operations, maintenance, safety, and functionality of company buildings and grounds. This role ensures facilities are safe, compliant, and efficient, supporting business operations while maintaining high standards of health, safety, and environmental compliance. This will oversee four locations within BYD UK, Uxbridge, Heston, Reading, Milton Keynes. Key Responsibilities Facilities & Operations Management Oversee the maintenance, repair, and operation of buildings, equipment, and infrastructure. Manage service contracts (cleaning, security, HVAC, waste, landscaping, etc.). Develop and implement preventative maintenance programs. Coordinate space planning, moves, and workplace improvements. Monitor utilities usage and implement cost-control measures. Manage facilities budgets and approve expenditures. Supervise facilities staff and external contractors. Health & Safety Management (Primary Responsibility) Act as the designated Health & Safety Lead for the site(s). Act as the Competent Person for Health & Safety in accordance with UK legislation. Provide competent advice to senior management on all health and safety matters Ensure compliance with all relevant health, safety, fire, and environmental legislation. Develop, implement, and maintain Health & Safety policies and procedures. Conduct regular risk assessments and ensure corrective actions are completed. Lead accident/incident investigations and maintain accurate reporting records. Ensure emergency preparedness plans (fire, evacuation, first aid, etc.) are up to date. Coordinate fire drills and safety training programs. Maintain statutory compliance records and documentation. Monitor contractor safety performance and ensure safe systems of work. Chair Health & Safety committee meetings (where applicable). Promote a positive safety culture across the organization. Compliance & Risk Management Ensure compliance with building codes, environmental regulations, and insurance requirements. Manage statutory inspections (fire alarms, lifts, gas safety, electrical testing, etc.). Maintain asset registers and compliance documentation. Identify operational risks and implement mitigation strategies. Qualifications & Experience Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field (preferred). Professional certification in Health & Safety (e.g., NEBOSH, IOSH, OSHA or equivalent). 5+ years' experience in facilities management. Strong knowledge of health and safety legislation. Experience managing budgets and vendor contracts. Skills & Competencies Strong leadership and people management skills. Excellent knowledge of Health & Safety best practices. Risk assessment and incident investigation expertise. Budget management and cost control. Strong problem-solving abilities. Excellent communication and stakeholder management skills. Ability to work independently and manage multiple priorities. Benefits Performance and experience-based competitive remuneration; Scottish Widow workplace pension; 25 days paid holidays + public holidays; On-site free parking; Commute allowance; Car sacrifice scheme; Private healthcare Department & company wide teambuilding events; An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

Principal Sustainability Consultant (Energy focus) - (2097) Location Bristol - Bristol, BS32 4UB GB (Primary) Cardiff - Cardiff, CF23 8RD GB Travel Job Type Full Time Category Sustainability Job Description Principal - Sustainability Role (Energy focus) Bristol/Cardiff About us Hoare Lea is a human centric and planet conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including sustainability, acoustics, air quality, building services (MEP), fire, lighting, and security to name but a few. Together, our highly skilled teams use technical expertise and problem solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You'll have the opportunity to participate in our 9 day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. We provide a diverse sustainability consultancy service promoting sustainable development for a range of projects across all sectors. The Sustainability discipline is an industry leader in its approach to sustainable design, construction and building operation. Focused on achieving ever greater standards of environmental sustainability, the discipline thrives on its dynamic, innovative, and ambitious working culture. This is a rare opportunity to grow not only your own career, but the industry approach to your field of expertise as a whole. Why work for us? Hoare Lea is an award winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions to complex engineering and design challenges for buildings. Hoare Lea were an early adopter of Design for Performance (DfP), taking our pioneer project (Timber Square) to become the UK's first NABERSUK Design for Performance project to complete the Independent Design Review and score 5 design reviewed target rating. With a focus on human centred, environmentally sustainable design, Hoare Lea delivered the world's first workplace fit out to achieve both BREEAM Outstanding and WELL Certified Gold. Our clients are industry leading, always striving to achieve the best and to push the boundaries of sustainability. At Hoare Lea you'll have the opportunity to not just work on exciting projects but to also engage with the industry. Hoare Lea regularly collaborate with UKGBC, CIBSE and were one of the first to sign up to support the Building Services Engineers Declare initiative. You'll be part of progressive and exciting projects, able to experience innovative schemes and gain knowledge across all sectors. With a structured Career Paths Framework, you'll have a clear understanding of the pathway for advancing your career. About the role We have a brand new opportunity for a Principal Sustainability Consultant, with an energy focus, to join our South West Business Unit and Sustainability team based. The role can be based in our Bristol or Cardiff offices and will be part of our broader Sustainability discipline which has a presence in every Hoare Lea office across the country. In this key and varied role, you can expect to: Act as Discipline (sustainability) Project Lead for medium to large scale projects at all RIBA stages including the delivery of documents to support outline and detailed planning submissions. Act as Workstream Lead, taking ownership on delivery, supporting senior team members in project delivery of large scale projects. Develop and coordinate resource and project plans where acting as Discipline Project Lead and support Discipline Project Lead in the development of resource plans where acting as Workstream Lead. Lead workshops with the client and design team and communicate information in a clear and concise manner. Effectively delegate, manage and review work undertaken by others. Be responsible for undertaking and supporting others on a range of detailed analyses, including, but not limited to: Energy compliance calculations such as Building Regulations Part L and energy performance certificates. Advanced building performance modelling such as overheating / thermal comfort assessment, operational energy assessment. Energy strategies in support of planning (outline and detailed) and design development. Whilst the above will be the core responsibilities of the role, this does not preclude involvement in other workstreams within the discipline, i.e. whole life carbon, environmental assessment. Support in house Technical Excellence communities in advancing the firm's knowledge to allow us to stay at the cutting edge of knowledge in our industry. Support the mentoring and training of junior members of the team e.g. in workstream delivery, consultancy and project planning. What we are looking for You will have detailed knowledge, competence and qualifications in a selection of the following fields. It is not expected that applicants will have expertise in all of the below topics. Applicants will be expected to have focus areas and detailed knowledge within them and should demonstrate a willingness to gain expertise in other topic areas. Core competencies: Energy and building performance consultancy including Advanced simulation capabilities including Building Regulations Part L assessments using Elmhurst and IES Energy Performance Certificates Building Regulations Part O assessment Thermal comfort assessments Operational energy assessment including CIBSE TM54, ApacheSIM and ApacheHVAC Demonstrable experience in project leadership, including resource planning Demonstrable experience in training/mentoring junior team members Delivery of successful planning applications and experience of local authority collaboration. Experience in the local market and London market would be particularly advantageous. NABERS UK design for performance Parametric building/energy performance analysis (e.g. Rhino) Developing fee proposals About you Experience working within sustainability consultancy, you will be looking for a new challenge within a practice at the very forefront of our field. Qualified and recognised in industry preferably working towards Chartered status. Chartered status would be advantageous. You will bring expertise and passion for creating sustainable solutions. You will be confident in leading energy workshops with design teams. You will relish being part of dynamic team within a progressive and well respected firm. You will have good communication skills and an enthusiasm for working within a team environment. Demonstrable experience working with clients / contractors / architects in a design oriented / consultant role. Excellent organisational and planning skills to effectively work to timescales and deadlines for multiple projects at one time. Self awareness, an open mind, and a spirit of generosity Experience of supporting others to develop knowledge, skills, and confidence. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.

Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on

Go back Mersey and West Lancashire Teaching Hospitals NHS Trust Appointments/Call Centre Officer The closing date is 02 March 2026 An exciting and challenging opportunity has become available for an Appointments / Call Centre Officer within Patient Booking Services. The post holder will be responsible for providing clerical and administrative support to the department. You will work closely with a wide range of staff across the Organisation, including other hospitals, GP services and mainly, our patients. Previous applicants need not apply Main duties of the job To co-ordinate the booking of outpatient appointments for Medical/Surgical specialties across MWL Teaching Hospital NHS Trust. To schedule appointments ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution. The Appointments Department provides an operational service for MWL NHS Trust and other external Trusts. The Appointments department co-ordinates the outpatient appointment bookings for all specialties. This data is captured on a variety of computerised systems. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: • Rated Outstanding by CQC Inspection August 2018 • Top 100 places to work in the NHS (NHS Employers & Health Service Journal) • National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Job responsibilities KEY DUTIES Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code. To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator. Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems. Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral. Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session. Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics. Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements. To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently Order interpreters for patients attending outpatient clinics by e-mail. To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution. Order all necessary equipment for appointments via Outpatient Managers by e-mail. Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged. Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity. Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS. Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis. Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment. Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines. Book linked appointments foe ENT and Ophthalmology prior to appointment date. Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc. Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis. ASI report managed independently within DOH guidelines for Paper Switch Off Compliance Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates Set up and amendments of clinic schedules on PAS system Training/mentoring of staff on all roles within the Appointments Department To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system. To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system. Organise and order stationary items as appropriate. Deal appropriately with concerns from staff in line with Trust policy. To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator. Participate in call centre rotation. Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services. Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers. To work in a flexible manner in accordance with the Trust policy. Any other duties required by Line Manager. Person Specification Qualifications Educated to GCSE level and/or equivalent qualification and/or equivalent experience NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience Knowledge & Experience Call Centre experience Excellent IT skills with knowledge and experience of Microsoft office products Previous clerical experience Previous NHS experience Knowledge of medical terminology Experience of mentoring and training staff Skills Word Processing Skills Self-motivated and able to work with limited supervision Ability to use own initiative and respond to new challenges Ability to manage/prioritise own workload Ability to accurately maintain computerise and manual systems Ability to work as part of a team Ability to mentor and train staff Excellent interpersonal skills . click apply for full job details

Job Title: Corporate Planning & Management - Global Procurement - Strategic Supplier Management Divisional Overview The Corporate Planning & Management (CPM) division integrates financial planning, spend management, third-party risk management, product management and engineering teams to support strategic decisions across the firm. Finance & Planning Drives business planning, budgeting, and analytics across revenue, expense, liquidity, and capital. The pillar includes divisional CFOs providing strategic finance advisory, Product Finance managing non-compensation expense governance, and Corporate Insurance & Advisory overseeing the firm's insurance needs and risk mitigation. Global Procurement Strategically manages third-party engagement, optimizing value and mitigating risks across the supply chain. Key functions include Strategic Sourcing, Third-Party Risk Management (TPRM), Procure to Pay (P2P), Travel, and Sustainable Operations driving ESG initiatives. Product & Reporting Manages the product lifecycle for CPM technology platforms and delivers comprehensive reporting, dashboards, and analytics. The team oversees financial planning and analysis systems, spend management tools, and TPRM solutions while providing stakeholders with actionable insights for evidence-based decisions. CPM Engineering Provides engineering solutions enabling third-party spend management, data automation, budget planning, financial forecasting, and expense allocation aligned with strategic objectives. CPM Management Provides strategic oversight, operational support, communications and change management, and risk governance across the division. Role Overview Professionals in CPM have an analytical mindset, exhibit intellectual curiosity and are from diverse academic backgrounds. This role sits within the Global Procurement pillar in the newly formed Strategic Supplier Management (SSM) Team. The SSM Team is at the forefront of transforming how the firm manages its most critical supplier relationships. You'll have the opportunity to help shape the SSM function while working directly with senior stakeholders across divisions to create long-term value, foster innovation, mitigate risks, and ensure strategic alignment with our key partners. As an SSM, you will be the primary interface for these strategic relationships, ensuring that supplier performance delivers on expectations, and that the firm continuously leverages supplier capabilities for competitive advantage. The role involves cross-functional collaboration, in-depth analysis, and senior management reporting - requiring both diligence and a commercial mindset. Job responsibilities will include, but are not limited to: Build and maintain strong and collaborative relationships across a portfolio of key strategic suppliers and internal business stakeholders, acting as the primary contact and escalation point. Identify and accelerate in contract value opportunities-performance improvement, innovation, risk reduction, and sustainability - while measuring contractual SLAs & KPIs. Establish and regularly assess performance and risk metrics to ensure vendor reliability. Provide regular reporting on strategic supplier performance, risks, and value creation initiatives to senior leadership and relevant stakeholders. Lead vendor meetings and facilitate cross functional collaboration to align objectives and resolve issues to maximize supplier value. Identify potential areas to create operational efficiencies and automate manual processes. Stay abreast of market trends, supplier capabilities, and competitive landscapes to inform strategic sourcing decisions and identify new opportunities with existing or potential strategic partners. Required Skills: Relationship Management: Proven ability to build trust, influence stakeholders, and foster collaborative partnerships at all levels - both internally and externally. Project & Program Management: Experience managing multiple initiatives concurrently, driving projects to completion, and coordinating cross functional teams effectively. Analytical & Problem Solving: Strong analytical skills with the ability to assess supplier performance, identify risks, evaluate commercial opportunities, and develop data driven solutions. Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences. Strategic Thinking & Business Acumen: Ability to understand complex business needs, align supplier strategies with organizational goals, and identify opportunities for long term value creation. Qualifications and Experience: Relevant bachelor's degree or equivalent qualification with an excellent academic record. 6+ years of relevant experience in procurement, supply chain management, or supplier relationship management roles, with a significant focus on strategic suppliers. Proven track record of managing complex, high value supplier relationships and delivering measurable value (e.g., cost savings, innovation, risk reduction and service improvement). Proficiency with SRM software, e procurement platforms, and data analytics tools.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.

The Role At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well". The primary purpose of the Junior Talent Acquisition Partner, Head Office is to ensure we source and select the very best talent for our business. In this role, you will take ownership of the end-to-end recruitment lifecycle, partnering with hiring managers and key stakeholders to attract and select the best candidates. You will play an active role in enhancing our brand presence in both London & Milton Keynes, focusing on corporate roles, including attending careers fairs, and organising local outreach activities. Your focus will be on attracting talent for hard-to-fill roles, building strong relationships, and ensuring an exceptional candidate experience throughout the process. What You Will Be Doing Lead and manage the end-to-end recruitment process for corporate roles across both London HQ & Milton Keynes, ensuring a smooth, efficient, and inclusive hiring process from job posting to offer acceptance. Partner with hiring managers and key stakeholders to deeply understand role requirements, team dynamics, and business needs, taking full ownership of delivering tailored recruitment strategies. Own the attraction of candidates for both core roles and hard-to-fill positions, including developing local talent pools and engaging with candidates through various channels, such as LinkedIn, career fairs, and industry events. Support and manage recruitment campaigns, utilising both online platforms (e.g., LinkedIn) and offline engagement (e.g., careers fairs), to ensure a high volume of qualified candidates and drive brand presence. Champion the candidate experience across all touchpoints, ensuring timely and professional communication, feedback, and a positive journey through the recruitment process. Ownership of recruitment administration, including the use of the ATS (PeopleXD), ensuring data accuracy, compliance, and efficient tracking of candidates through the process. Monitor and report on recruitment performance, using data and insights to make recommendations for continuous improvement, optimise hiring strategies, and influence key stakeholders. Contribute to recruitment training for hiring managers and People Team colleagues, sharing best practices, improving processes, and ensuring alignment with company standards. Ad-hoc travel to and from Milton Keynes office as and when required to build a strong understanding of the office culture, forming relationships with stakeholders and delivering against hiring needs. Support DEI hiring initiatives, ensuring recruitment activities are aligned with diversity goals, and driving continuous improvements in tools, processes, and approaches to attract a diverse range of candidates. Collaborate with the wider People Team, contributing to cross-functional initiatives, sharing insights, and fostering a one-team approach to recruitment and talent acquisition. What We Are Looking For Proven experience managing end to end recruitment processes, ideally in a fast-paced environment (in-house or agency experience). Exposure to working with stakeholders with a relationship first approach. Ability to manage multiple vacancies and priorities with guidance and supervision. Basic understanding of using data and reporting tools to support recruitment outcomes and stakeholder engagement. A role model of Charles Tyrwhitt values and the "3 BE's" - with visible passion, positivity, and professionalism. A positive, enthusiastic attitude, demonstrating a passion for recruitment and a desire to learn and develop. Collaborative and open to working with others to achieve common goals. Able to adapt to change and remain resilient, with a focus on continuous improvement. Strong attention to detail and a commitment to ensuring accuracy across recruitment processes. Professional and trustworthy when handling sensitive and confidential information. A proactive approach to problem-solving and supporting the recruitment process. Is trusted to work with highly confidential information. Previous experience using an ATS. Proficient in using LinkedIn as a search tool. Who we are Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. At Charles Tyrwhitt we believe in doing the right thing. That means making ourproducts properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better. 'I am Proud and Free to be me!' When it comes to our people, we really do "Give a shirt". Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".

In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine - building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. This is not an "ordinary" Customer Success role. But if you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! Quick background on Spruce Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat ( ). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating. We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we're having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line. Having raised a substantial Seed round last year and with strong customer demand, we're scaling the team to massively grow our impact. We're now starting to expand beyond heat pumps and ultimately want to build an operating system for the whole home renewables supply chain. The Role You'll be working closely with Esme, Jamie, Rob, Ashley, and Hector at the centre of our commercial operation. You'll have direct relationships with hundreds of installation businesses across the UK, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be: Drive expansion & commercial growth - you'll unlock a huge amount of value in our existing customer base by increasing product usage, growing accounts, and helping installers see what's possible. A big chunk of our revenue growth will come directly from your work. Become our customers' most trusted partner - you'll build close relationships with our installers, becoming the person they turn to when they want to grow their business. You'll be the first to hear when something's not working and the first to spot an opportunity to help them do more. Create a world-class onboarding experience - you'll own the initial experience for new installers we sign up, making sure their whole team quickly gets to grips with Spruce and feels the impact right away. Be the voice of the customer internally - you'll be the primary source of feedback and insight for Product decision making, directly shaping the improvements and features we build. Your understanding of what installers need and value will drive our roadmap. Build the systems & playbooks that scale us - you'll continuously be trying to automate yourself by improving our self-serve guides and FAQs, developing and managing LLM agents, creating training content, building more effective onboarding processes, and working with our devs and designers to bring tips and tutorials onto the platform. You'll own revenue targets, be rewarded based on the growth and retention of your accounts, and you'll have a direct influence on company strategy. The reason our customers love us is because we genuinely care about their success, and that starts with you. You'll have at least 2 years work experience and you'll ideally be: Relentlessly proactive - you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done; A natural "people person" - you love working with people, find it easy to warm to them and quickly put them at ease; A brilliant communicator - you write compelling, concise copy and can explain complex concepts simply; Deeply curious - you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail; and you'll hopefully also love heat pumps! Base salary £40-60k, plus 20% on-target bonus (£50k-£72k OTE) Slice of equity (options) in the company ️33 days holiday and opportunity to work from abroad for another 30 days each year Hybrid working: Min. 3 days in-person a week (London or Bristol) Workplace Nursery Benefit scheme (YellowNest) Cycle to Work scheme Brilliant team to learn from and massive opportunity to grow Meaningful, impactful work that genuinely improves the world. Working at Spruce We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight. You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense. We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions. We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back. Feedback is constant, direct, and kind - we'll tell you when something isn't working and expect the same honesty (and empathy) back.

# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,

Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

CML ConstructionServices Ltd is the in-house legal and contract management department for the STRABAG Group. Following STRABAG's fast growth in the UK market, CML UK is looking to appoint a Legal Counsel to join its team in Manchester. You are a qualified solicitor (or qualified under another common law jurisdiction) with 2-4 years' PQE. You will have at least 2 years' experience working in the UK construction industry. Non-contentious construction law experience is desirable. You will have experience with the NEC forms of contract. Experience with other forms are also desirable. You will demonstrate a pragmatic and solution-based approach in your legal advice to our internal clients and you are willing and able to assist in negotiating contracts in a fast-paced environment. You will also have an understanding of the economic and technical implications of the advice being provided. You are a self-motivated individual with a pro-active approach. You have a thirst for action and personal responsibility and also enjoy communicating with internal clients as well as colleagues. Team spirit is crucial. Below you will find the tasks you will be entrusted with, focusing on construction law: Your primary task will be to provide legal support to STRABAG's project team in Manchester, who are responsible for delivering a major infrastructure project in the north-west. This will include providing legal support to the procurement and commercial departments. Tasks will include advising on the main contract for the project as well as drafting and negotiating various construction contracts for STRABAG's supply chain (with a particular focus on NEC4 and bespoke agreements). You will also provide legal support on other agreements associated with major infrastructure projects as well as providing training on construction contracts for the project team. There will also be opportunities to support STRABAG's other projects in the UK. Typical tasks include contract reviews, notes of advice for governance and attending negotiation meetings. You will be tasked with supporting cooperation with external law firms and ensure effective collaboration with STRABAG's other central divisions such as business compliance. You will also have the opportunity to participate in wider CML initiatives which involves collaboration with the wider group. Competitive salary and benefits package CML is proud to accompany and support talented people on their professional path. We offer you the support and opportunities to develop and grow together in our team according to your individual professional goals. An exciting position with interesting and challenging tasks in a team with great expertise and enthusiasm for the profession. You can expect a pleasant working atmosphere in an internationally active company in a modern and fully equipped workplace in our Manchester office. You will also have the unique opportunity to benefit from the diverse fields of activity of a globally active group. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Our subsidiary, CML Construction Services, specialises in providing construction management services and legal consulting within the Group. As a central point of contact, CML supports colleagues in ops with an integrated service across all project phases - from planning to implementation. Support is adapted to users' needs and ranges from ad hoc advice to intensive, continuous project supervision. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress!

Fully Qualified Electrician Momentum Electrical Ltd are an independent electrical installation and contracting business based in Gosport, Hampshire. We provide a range of electrical services to the marine, industrial, commercial and domestic market segments and due to expansion, we are now needing additional support to service our growing customer base. This primary role will be to carry out all aspects of electrical installation, testing, repair and maintenance for our marine and industrial & commercial customers. Whilst the majority of this work will be across the Southern half of the UK, some travel further afield may be required from time to time. Domestic customers currently represent only a small percentage of our income, but this is an area that we are also seeking to build on in the future with the right candidate. If you are conscientious and enthusiastic with a can-do attitude and flexible approach, we would like to hear from you. Naturally, it goes without saying, that we also expect the successful candidate to maintain a professional appearance and attitude and be polite and courteous at all times. Applications will only be accepted from applicants who are eligible to work in the UK. Typical duties will include: Initial site surveys Testing, fault finding & repair Parts/materials selection General electrical installations & testing EICR's PAT testing Essential qualifications: 18th Edition or equivalent experience NVQ Level 3 in Electrical Installation or equivalent C&G 2391 Testing and Installation or equivalent Working knowledge of IEE regulations and BS7671 Valid JIB / ECS Card Good communication skills Own tools and full clean driving licence Other desirable qualifications: COMPEX IPAF PASMA NICEIC Qualified Supervisor Some experience of carrying out electrical work within the maritime sector Solar/energy storage/EV chargers UKATA Asbestos Awareness Emergency First Aid at Work Employment type: Full time Salary: £40k - £45k, depending on experience Benefits: Pension, company vehicle, fuel card, company credit card, mobile phone, laptop/tablet, 20 days paid holiday (exc public holidays) Work schedule: Monday - Friday 40 hrs per week / 30 mins unpaid lunch per day Weekends / working away - As may be required from time to time Job Type: Full-time Pay: £40,000.00-£45,000.00 per year Benefits: Company pension Schedule: Monday to Friday Work Location: On the road

Principal Sustainability Consultant (Energy focus) - (2097) Location Bristol - Bristol, BS32 4UB GB (Primary) Cardiff - Cardiff, CF23 8RD GB Travel Job Type Full Time Category Sustainability Job Description Principal - Sustainability Role (Energy focus) Bristol/Cardiff About us Hoare Lea is a human centric and planet conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including sustainability, acoustics, air quality, building services (MEP), fire, lighting, and security to name but a few. Together, our highly skilled teams use technical expertise and problem solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You'll have the opportunity to participate in our 9 day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. We provide a diverse sustainability consultancy service promoting sustainable development for a range of projects across all sectors. The Sustainability discipline is an industry leader in its approach to sustainable design, construction and building operation. Focused on achieving ever greater standards of environmental sustainability, the discipline thrives on its dynamic, innovative, and ambitious working culture. This is a rare opportunity to grow not only your own career, but the industry approach to your field of expertise as a whole. Why work for us? Hoare Lea is an award winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions to complex engineering and design challenges for buildings. Hoare Lea were an early adopter of Design for Performance (DfP), taking our pioneer project (Timber Square) to become the UK's first NABERSUK Design for Performance project to complete the Independent Design Review and score 5 design reviewed target rating. With a focus on human centred, environmentally sustainable design, Hoare Lea delivered the world's first workplace fit out to achieve both BREEAM Outstanding and WELL Certified Gold. Our clients are industry leading, always striving to achieve the best and to push the boundaries of sustainability. At Hoare Lea you'll have the opportunity to not just work on exciting projects but to also engage with the industry. Hoare Lea regularly collaborate with UKGBC, CIBSE and were one of the first to sign up to support the Building Services Engineers Declare initiative. You'll be part of progressive and exciting projects, able to experience innovative schemes and gain knowledge across all sectors. With a structured Career Paths Framework, you'll have a clear understanding of the pathway for advancing your career. About the role We have a brand new opportunity for a Principal Sustainability Consultant, with an energy focus, to join our South West Business Unit and Sustainability team based. The role can be based in our Bristol or Cardiff offices and will be part of our broader Sustainability discipline which has a presence in every Hoare Lea office across the country. In this key and varied role, you can expect to: Act as Discipline (sustainability) Project Lead for medium to large scale projects at all RIBA stages including the delivery of documents to support outline and detailed planning submissions. Act as Workstream Lead, taking ownership on delivery, supporting senior team members in project delivery of large scale projects. Develop and coordinate resource and project plans where acting as Discipline Project Lead and support Discipline Project Lead in the development of resource plans where acting as Workstream Lead. Lead workshops with the client and design team and communicate information in a clear and concise manner. Effectively delegate, manage and review work undertaken by others. Be responsible for undertaking and supporting others on a range of detailed analyses, including, but not limited to: Energy compliance calculations such as Building Regulations Part L and energy performance certificates. Advanced building performance modelling such as overheating / thermal comfort assessment, operational energy assessment. Energy strategies in support of planning (outline and detailed) and design development. Whilst the above will be the core responsibilities of the role, this does not preclude involvement in other workstreams within the discipline, i.e. whole life carbon, environmental assessment. Support in house Technical Excellence communities in advancing the firm's knowledge to allow us to stay at the cutting edge of knowledge in our industry. Support the mentoring and training of junior members of the team e.g. in workstream delivery, consultancy and project planning. What we are looking for You will have detailed knowledge, competence and qualifications in a selection of the following fields. It is not expected that applicants will have expertise in all of the below topics. Applicants will be expected to have focus areas and detailed knowledge within them and should demonstrate a willingness to gain expertise in other topic areas. Core competencies: Energy and building performance consultancy including Advanced simulation capabilities including Building Regulations Part L assessments using Elmhurst and IES Energy Performance Certificates Building Regulations Part O assessment Thermal comfort assessments Operational energy assessment including CIBSE TM54, ApacheSIM and ApacheHVAC Demonstrable experience in project leadership, including resource planning Demonstrable experience in training/mentoring junior team members Delivery of successful planning applications and experience of local authority collaboration. Experience in the local market and London market would be particularly advantageous. NABERS UK design for performance Parametric building/energy performance analysis (e.g. Rhino) Developing fee proposals About you Experience working within sustainability consultancy, you will be looking for a new challenge within a practice at the very forefront of our field. Qualified and recognised in industry preferably working towards Chartered status. Chartered status would be advantageous. You will bring expertise and passion for creating sustainable solutions. You will be confident in leading energy workshops with design teams. You will relish being part of dynamic team within a progressive and well respected firm. You will have good communication skills and an enthusiasm for working within a team environment. Demonstrable experience working with clients / contractors / architects in a design oriented / consultant role. Excellent organisational and planning skills to effectively work to timescales and deadlines for multiple projects at one time. Self awareness, an open mind, and a spirit of generosity Experience of supporting others to develop knowledge, skills, and confidence. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.

The impact you will have: As Head of Engineering, you will lead the Data and Intelligence Engineering organisation, setting the technical direction, shaping the team structures, and driving engineering and operational maturity across the domain. Your ownership will span the ingestion of external and intelligence data sources through to the serving of foundational datasets that underpin our products. As the business scales rapidly, you will ensure that our data pipelines, infrastructure, and engineering practices scale with it, enabling reliable, high performance data flows and empowering teams across the company to build on robust, well engineered foundations. You will be the strategic and technical leader for this organisation, working closely alongside senior engineers, product, and intelligence to build the operating model, shape the strategy, and mature the organisation while keeping existing delivery on track and earning the trust and confidence of the team and your peers. Elliptic is known for its extensive and reliable datasets. You will play a critical role in ensuring that reputation scales. You will define how data is built, operated, and evolved as the business grows. The data platform serves product, intelligence, commercial, finance, and operations teams, and you'll be the primary point of contact across all of them. What you will do: Own the technical vision and platform roadmap for the data domain, working with principal engineering on architectural decisions that balance business need, reliability, cost, and innovation Build and mature the domain's organisational structure, team boundaries, ownership models, ways of working, and hiring plans Set delivery standards and cadences that improve predictability without killing velocity Drive operational excellence. Help steer SLAs, observability, data quality practices, and incident response, ensuring the platform is reliable, measurable, and continuously improving Serve as the face of data engineering across product, commercial, intelligence, operations, and finance Work closely with engineering managers to build a clear picture of team performance and contribute to hiring, development, and retention of strong engineering leaders Navigate the tension between supporting product and revenue teams and building reliable, scalable infrastructure. Demonstrate honesty and integrity when communicating what can and can't be prioritised. Go beyond the "what" of priorities and own the "why" too Grow into increasing scope and responsibility as the engineering function scales and matures You will be a great fit here if you: Get energy from building and scaling, developing teams, structures, practices, and strategies that enable sustained growth and technical excellence. Stay close to the technology and can go deep in an architecture review, but know your job is to lead through others Think about data infrastructure as a platform with internal customers, not just a collection of pipelines Start from what the business needs and work backwards to what the platform should look like. Can paint a clear picture of platform excellence and lay out a vision for future platform capabilities and performance, and inspire others to rally around it Can hold high standards and genuine warmth for your people, challenging and supporting them to develop, grow, and achieve their full potential Push back when you need to, clearly and kindly, while keeping relationships intact Are honest about where you're still growing and want a coaching relationship, not just a reporting line Our ideal candidate has: Led a multi team engineering organisation, accountable for delivery success and for fostering the growth and development of your teams. Led through others, fostering empowered teams and strong technical leadership at every level. Owned data infrastructure in a product company where they felt the weight of reliability, cost and stakeholder expectations simultaneously. You have maintained workstreams of innovation and operational excellence side by side. Built something organisational from scratch. For example a team, a capability, a delivery practice, an operating cadence Worked directly with product, analytics, or business stakeholders to manage competing demands and communicate trade-offs Bonus Points for: Having a genuine interest in the crypto ecosystem and being behind the mission of the company Experience at a company in a similar growth phase - scaling a data/engineering cohort from 20 into something meaningfully larger Breadth across data engineering, operations, BI enablement, and product. You understand the full value chain from ingestion to decision and can make strong recommendations with little oversight Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. Private Health Insurance - we use Vitality! Full access to Spill Mental Health Support Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries £100 Crypto for you! Cycle to Work Scheme