hackajob is partnering directly with NEXT to hire for this role. We are looking for a Paid Social Executive to join our eCommerce Digital team. Based at Next Head Office in Enderby, Leicestershire! The Role: As our Paid Social Executive within the eCommerce department, you will be at the heart of NEXT's marketing strategy, helping to shape how we connect with millions of customers click apply for full job details
Aug 29, 2026
Full time
hackajob is partnering directly with NEXT to hire for this role. We are looking for a Paid Social Executive to join our eCommerce Digital team. Based at Next Head Office in Enderby, Leicestershire! The Role: As our Paid Social Executive within the eCommerce department, you will be at the heart of NEXT's marketing strategy, helping to shape how we connect with millions of customers click apply for full job details
Senior Social Media Executive - Fashion Brand Essex Area Salary - DOE We are partnered with a fast-growing UK fashion retailer known for its trend-led, affordable collections and strong digital presence. With a loyal customer base, frequent new launches and continued investment in ecommerce and customer experience, the business has established itself as a leading name in accessible fashion click apply for full job details
Aug 29, 2026
Full time
Senior Social Media Executive - Fashion Brand Essex Area Salary - DOE We are partnered with a fast-growing UK fashion retailer known for its trend-led, affordable collections and strong digital presence. With a loyal customer base, frequent new launches and continued investment in ecommerce and customer experience, the business has established itself as a leading name in accessible fashion click apply for full job details
Are you a customer-focused professional looking for your next challenge? We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity click apply for full job details
Aug 29, 2026
Full time
Are you a customer-focused professional looking for your next challenge? We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity click apply for full job details
Talent Guardian is partnering with an established and growing business in Poole to recruit a commercially minded Marketing Executive. This is a varied, hands-on role where you ll support daily marketing and online trading activity across a portfolio of brands. You ll work closely with Trading Managers to deliver website updates, email campaigns, product launches, promotional activity and performance reporting. It s an excellent opportunity for an organised and detail-focused marketer who enjoys working at pace and wants to see the direct commercial impact of their work. Key Responsibilities Update and improve website content, including product information, images, pricing and categories. Support product launches and online merchandising activity. Build and send engaging, accurate email marketing campaigns. Produce and publish informative digital content. Proofread marketing materials to ensure consistently high standards. Manage marketing requests and tickets efficiently using workflow systems such as JIRA. Support the production of printed marketing materials. Monitor website, campaign and advertising performance. Conduct competitor and market research, sharing insights with Trading Managers. Maintain accurate product, website and customer information across internal systems. Support monthly reporting, KPI analysis and evaluation of marketing activity. Assist with new website builds, marketplaces, resellers and other commercial opportunities. Recommend improvements to internal marketing processes and ways of working. About You Previous experience in a marketing, digital marketing, ecommerce or online trading position. A marketing degree, CIM qualification or equivalent practical experience. Experience updating website content through a CMS. An understanding of email marketing campaigns and digital content. Excellent attention to detail with strong proofreading skills. Comfortable working at pace and managing multiple deadlines. Commercially minded, with the confidence to suggest improvements. Strong written and verbal communication skills. Confident using Microsoft Office, particularly Excel. Able to gather, interpret and present marketing-performance data. Experience with ecommerce platforms, ERP systems, JIRA, Power BI, Business Objects or website search tools such as Algolia would be beneficial but is not essential.
Aug 29, 2026
Full time
Talent Guardian is partnering with an established and growing business in Poole to recruit a commercially minded Marketing Executive. This is a varied, hands-on role where you ll support daily marketing and online trading activity across a portfolio of brands. You ll work closely with Trading Managers to deliver website updates, email campaigns, product launches, promotional activity and performance reporting. It s an excellent opportunity for an organised and detail-focused marketer who enjoys working at pace and wants to see the direct commercial impact of their work. Key Responsibilities Update and improve website content, including product information, images, pricing and categories. Support product launches and online merchandising activity. Build and send engaging, accurate email marketing campaigns. Produce and publish informative digital content. Proofread marketing materials to ensure consistently high standards. Manage marketing requests and tickets efficiently using workflow systems such as JIRA. Support the production of printed marketing materials. Monitor website, campaign and advertising performance. Conduct competitor and market research, sharing insights with Trading Managers. Maintain accurate product, website and customer information across internal systems. Support monthly reporting, KPI analysis and evaluation of marketing activity. Assist with new website builds, marketplaces, resellers and other commercial opportunities. Recommend improvements to internal marketing processes and ways of working. About You Previous experience in a marketing, digital marketing, ecommerce or online trading position. A marketing degree, CIM qualification or equivalent practical experience. Experience updating website content through a CMS. An understanding of email marketing campaigns and digital content. Excellent attention to detail with strong proofreading skills. Comfortable working at pace and managing multiple deadlines. Commercially minded, with the confidence to suggest improvements. Strong written and verbal communication skills. Confident using Microsoft Office, particularly Excel. Able to gather, interpret and present marketing-performance data. Experience with ecommerce platforms, ERP systems, JIRA, Power BI, Business Objects or website search tools such as Algolia would be beneficial but is not essential.
At the company, we value the unique backgrounds, experiences and perspectives each the company (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at the company? Visit the to see how we empower creators to own their own destiny. London, UK (Hybrid: 3 days p/ week in office) Full-time permanent contract The Role: Joining as our Sr HR Business Partner - EMEA, you'll own and execute the company's HRBP Playbook, partnering with leaders across the UK, Ireland, France, Germany, and the broader EMEA region, often supporting them from a different location to your own. You'll act as a thought partner for leaders and a trusted confidant to employees, coaching them on aligning teams to business objectives and enhancing team culture through learning and development, talent management, and performance management. A key focus of this role is supporting Go-To-Market (GTM) teams across EMEA Sales, Customer Success, Marketing, and Partnerships. You'll bring strong employment law expertise across multiple EMEA jurisdictions and navigate complex employee relations situations with confidence. Experience working with works councils is advantageous and welcomed. Your Impact: Strategic HR Business Partnership Provide strategic HR partnership and executive coaching to EMEA leaders and people managers across Sales, Customer Success, Marketing, and Partnerships (GTM functions), driving engagement, development, and retention. Partner with the Director of HR International to ensure full leadership coverage across EMEA, managing a broad and diverse client group. Build strong relationships with leaders across the UK, Ireland, France, Germany, and the wider EMEA region, adapting your approach to local context. Employment Law & Employee Relations Apply deep knowledge of employment law across multiple EMEA jurisdictions to give compliant, pragmatic guidance on complex employee relations issues. Engage and collaborate with works councils and employee representative bodies where applicable (preferred, not required). Diversity, Equity & Inclusion Partner with the DEI team as an advocate, coach, and facilitator, helping leaders build diverse and inclusive teams. People Analytics & Organisational Strategy Use data to identify people trends and translate them into recommendations, programs, and projects. Identify organisational gaps and deploy people strategies that help GTM and other teams scale effectively. Talent Management & Programme Delivery Partner with the Talent Management COE to launch and run initiatives including performance reviews, succession planning, and org design. Collaborate with the wider HRBP team and People Ops functions (Talent Acquisition, Learning & Enablement, Compensation, DEI) to build and deploy programs across client groups. What Success Looks Like: EMEA leaders treat you as a trusted advisor, you're sought out for your expertise and perspective. You've built a strong, trusted presence across the UK, Ireland, France, Germany, and the wider EMEA region, despite operating across geographies. Employment law situations are handled with confidence, pragmatism, and without surprises. Your GTM clients report a measurably better partnership experience as the company scales across EMEA. People and org decisions are grounded in data and reflect a clear point of view, not just process. Please note that job responsibilities may change from time to time. Your team lead will be the most up-to-date source for job expectations. Who You Are: Education and Experience BA/ BSc degree in Human Resources or related field. 7+ years of experience as an HRBP, with a significant proportion of that time supporting EMEA-based organisations. EMEA Expertise & Employment Law Deep pan-EMEA HR experience, with strong understanding of the cultural, legal, and organisational landscape across the region. Strong, demonstrable employment law knowledge across multiple EMEA jurisdictions (UK, Ireland, France, and Germany required; additional markets a plus), with the ability to provide pragmatic, commercially sound guidance on complex employee relations matters. Experience working with works councils or other employee representative bodies across EMEA markets. Business Partnering Across Distance Proven ability to build trust and deliver impact with leaders based outside your own location, managing relationships primarily through remote and cross-border ways of working. Experience supporting GTM teams, including Sales, Customer Success, Marketing, and/or Partnerships, ideally in a fast-paced, high-growth environment. Ability to coach leaders and managers at all levels on personal and team development. Experience influencing and advising executives on talent and employment matters across multiple geographies. Analytical & Change Capability Ability to use people analytics to spot trends, build a case for investment, and measure whether people strategies are delivering results. Strong ability to drive change management in a rapidly scaling environment, with high levels of autonomy. Demonstrated ability to manage multiple, complex, competing priorities across a broad EMEA remit, with strong business acumen. Systems & Travel: HRIS experience, such as Workday, as well as proficiency Google Suite/ Microsoft. Comfortable working in an environment where AI is changing how teams operate and how work gets done Willing and able to travel depending on business needs (e.g. HQ Boston for Summits, EMEA office hubs). Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £72,000 - £108,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know the company We're the company (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at the company includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in the company's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the the company interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. the company is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. Find Jobs in United Kingdom on Arbeitnow
Aug 29, 2026
Full time
At the company, we value the unique backgrounds, experiences and perspectives each the company (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at the company? Visit the to see how we empower creators to own their own destiny. London, UK (Hybrid: 3 days p/ week in office) Full-time permanent contract The Role: Joining as our Sr HR Business Partner - EMEA, you'll own and execute the company's HRBP Playbook, partnering with leaders across the UK, Ireland, France, Germany, and the broader EMEA region, often supporting them from a different location to your own. You'll act as a thought partner for leaders and a trusted confidant to employees, coaching them on aligning teams to business objectives and enhancing team culture through learning and development, talent management, and performance management. A key focus of this role is supporting Go-To-Market (GTM) teams across EMEA Sales, Customer Success, Marketing, and Partnerships. You'll bring strong employment law expertise across multiple EMEA jurisdictions and navigate complex employee relations situations with confidence. Experience working with works councils is advantageous and welcomed. Your Impact: Strategic HR Business Partnership Provide strategic HR partnership and executive coaching to EMEA leaders and people managers across Sales, Customer Success, Marketing, and Partnerships (GTM functions), driving engagement, development, and retention. Partner with the Director of HR International to ensure full leadership coverage across EMEA, managing a broad and diverse client group. Build strong relationships with leaders across the UK, Ireland, France, Germany, and the wider EMEA region, adapting your approach to local context. Employment Law & Employee Relations Apply deep knowledge of employment law across multiple EMEA jurisdictions to give compliant, pragmatic guidance on complex employee relations issues. Engage and collaborate with works councils and employee representative bodies where applicable (preferred, not required). Diversity, Equity & Inclusion Partner with the DEI team as an advocate, coach, and facilitator, helping leaders build diverse and inclusive teams. People Analytics & Organisational Strategy Use data to identify people trends and translate them into recommendations, programs, and projects. Identify organisational gaps and deploy people strategies that help GTM and other teams scale effectively. Talent Management & Programme Delivery Partner with the Talent Management COE to launch and run initiatives including performance reviews, succession planning, and org design. Collaborate with the wider HRBP team and People Ops functions (Talent Acquisition, Learning & Enablement, Compensation, DEI) to build and deploy programs across client groups. What Success Looks Like: EMEA leaders treat you as a trusted advisor, you're sought out for your expertise and perspective. You've built a strong, trusted presence across the UK, Ireland, France, Germany, and the wider EMEA region, despite operating across geographies. Employment law situations are handled with confidence, pragmatism, and without surprises. Your GTM clients report a measurably better partnership experience as the company scales across EMEA. People and org decisions are grounded in data and reflect a clear point of view, not just process. Please note that job responsibilities may change from time to time. Your team lead will be the most up-to-date source for job expectations. Who You Are: Education and Experience BA/ BSc degree in Human Resources or related field. 7+ years of experience as an HRBP, with a significant proportion of that time supporting EMEA-based organisations. EMEA Expertise & Employment Law Deep pan-EMEA HR experience, with strong understanding of the cultural, legal, and organisational landscape across the region. Strong, demonstrable employment law knowledge across multiple EMEA jurisdictions (UK, Ireland, France, and Germany required; additional markets a plus), with the ability to provide pragmatic, commercially sound guidance on complex employee relations matters. Experience working with works councils or other employee representative bodies across EMEA markets. Business Partnering Across Distance Proven ability to build trust and deliver impact with leaders based outside your own location, managing relationships primarily through remote and cross-border ways of working. Experience supporting GTM teams, including Sales, Customer Success, Marketing, and/or Partnerships, ideally in a fast-paced, high-growth environment. Ability to coach leaders and managers at all levels on personal and team development. Experience influencing and advising executives on talent and employment matters across multiple geographies. Analytical & Change Capability Ability to use people analytics to spot trends, build a case for investment, and measure whether people strategies are delivering results. Strong ability to drive change management in a rapidly scaling environment, with high levels of autonomy. Demonstrated ability to manage multiple, complex, competing priorities across a broad EMEA remit, with strong business acumen. Systems & Travel: HRIS experience, such as Workday, as well as proficiency Google Suite/ Microsoft. Comfortable working in an environment where AI is changing how teams operate and how work gets done Willing and able to travel depending on business needs (e.g. HQ Boston for Summits, EMEA office hubs). Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £72,000 - £108,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know the company We're the company (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at the company includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in the company's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the the company interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. the company is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. Find Jobs in United Kingdom on Arbeitnow
Technical Director Edinburgh (3-5 days/week, onsite Edinburgh) Rate- £800 - £900 per day Inside IR35 Looking for a Technical Director role for a fast-growing, multi-site retail business in Edinburgh. You'll be the senior technology voice in the business, owning strategy across retail systems, ecommerce, data and infrastructure, and working closely with the leadership team to make sure technology act click apply for full job details
Aug 28, 2026
Contractor
Technical Director Edinburgh (3-5 days/week, onsite Edinburgh) Rate- £800 - £900 per day Inside IR35 Looking for a Technical Director role for a fast-growing, multi-site retail business in Edinburgh. You'll be the senior technology voice in the business, owning strategy across retail systems, ecommerce, data and infrastructure, and working closely with the leadership team to make sure technology act click apply for full job details
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Strategic CSMs work with our largest and most complex customers to help them realize the full value of their the company investment and transform their approach to customer service. Our CSMs engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a Strategic CSM, you'll build strong relationships with our most important customers, and lead them through their entire the company customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C-Level contacts, executives, CX leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Fin solution investment. What will I be doing? Develop a trusted advisor relationship with each of your high value customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Fin account team (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, strategic planning sessions, and churn mitigation plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Fin products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Fin Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Fin packages. Reduce churn and contraction through early risk identification, intervention, escalation and mitigation in partnership with your account team. Identify growth opportunities for Fin's AI products within your book and forecast that growth back to the business. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Fin can better serve our Strategic customers. What skills do I need? 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self-motivated and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Aug 28, 2026
Full time
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Strategic CSMs work with our largest and most complex customers to help them realize the full value of their the company investment and transform their approach to customer service. Our CSMs engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a Strategic CSM, you'll build strong relationships with our most important customers, and lead them through their entire the company customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C-Level contacts, executives, CX leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Fin solution investment. What will I be doing? Develop a trusted advisor relationship with each of your high value customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Fin account team (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, strategic planning sessions, and churn mitigation plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Fin products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Fin Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Fin packages. Reduce churn and contraction through early risk identification, intervention, escalation and mitigation in partnership with your account team. Identify growth opportunities for Fin's AI products within your book and forecast that growth back to the business. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Fin can better serve our Strategic customers. What skills do I need? 8+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self-motivated and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Fin is seeking a Strategic Customer Success Manager to partner with our largest customers and drive value realization across their lifecycle. You will guide them through adoption, expansion, and ongoing success with Fin's AI products, collaborating with sales, partners, and solutions engineers. You will build trusted advisory relationships at the executive level, deliver Success Plans, and help customers achieve measurable outcomes with our platform across services, sales, and ecommerce channels.
Aug 28, 2026
Full time
Fin is seeking a Strategic Customer Success Manager to partner with our largest customers and drive value realization across their lifecycle. You will guide them through adoption, expansion, and ongoing success with Fin's AI products, collaborating with sales, partners, and solutions engineers. You will build trusted advisory relationships at the executive level, deliver Success Plans, and help customers achieve measurable outcomes with our platform across services, sales, and ecommerce channels.
Location: United Kingdom - Hybrid (home office plus regular client-site and SkillNet office days) Employment Type: Permanent, full-time Reports To: VP -Client Engagement Team: Strategic Consulting - EMEA Engagement Management group Travel: Domestic UK/EMEA client travel asrequired; occasional international travel About SkillNet Solutions SkillNet Solutions is a global technology consulting firm delivering eCommerce, order management, point-of-sale, and digital commerce implementations for retail and consumer brands. Our Client Engagement division partners with clients frominitialdiscovery through go-live and beyond, blending onshore and offshore delivery talent to execute complex, multi-workstream retail technology programs. The Role We'relooking for an Engagement Manager to join our EMEA team and own the client relationship and delivery oversight for a portfolio of retail technology engagements, with particular emphasis on Oracle RetailXstorepoint-of-sale implementations, upgrades, and cutover programs. You'llsit at the intersection of client leadership, project delivery, and SkillNet's commercial goals - running steering committees, managing scope and financials, and keeping cross-functional teams (PMs, BAs, architects, developers, onshore and offshore) aligned and accountable. You'lljoin a peer group of Engagement Managers reporting directly to the VP of Client Engagement, working alongside Strategic Consulting and Global Presales colleagues across SkillNet's matrix organization. What You'll Do Serve as the primary client-facing owner for assigned EMEA retail accounts, building and nurturing trusted relationships with client sponsors and stakeholders. Lead client steering committees and executive status reviews, preparing pre-reads, tracking actions, and driving decisions to closure. Manage the full engagement lifecycle for Oracle RetailXstorepoint-of-sale programs - including version upgrades, new-store rollouts, and cutover/go-live planning - in partnership with Project Managers and technical leads. Own engagement financials: track budget, margin, and consultantutilizationagainst targets, and course-correct when indicators signal risk. Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs), coordinating estimates and scope with delivery and offshore leadership. Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams, ensuring the right skills are in place at the right time. Manage risks, issues, and escalations throughout delivery,maintainingRAIDlogsand driving mitigation with project leadership. Identifyopportunities to expand SkillNet's footprint within existing accounts, working closely with sales and presales colleagues. Ensure engagements follow SkillNet delivery standards, templates, and governance processes across waterfall, agile, and hybrid delivery models. Provide regular reporting to SkillNet leadership on account health, financials, and delivery status. What You'll Bring 9+ years of experience in IT consulting, professional services, or systems integration, with meaningful exposure to eCommerce or retail technology programs. Hands-on experience with Oracle RetailXstoreor a comparable retail point-of-sale / store commerce platform strongly preferred; familiarity with order management, ERP, or pricing/inventory systems is a plus. Demonstrated experience owning client relationships and running steering committees or equivalent executive governance forums. Experience managing engagement financials - budget, margin, andutilization- and reporting on program KPIs. Track recorddeveloping SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients. Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones. Comfortable operating across waterfall, agile, and hybrid delivery methodologies. Strong executive presence and communication skills, with the ability to manage senior stakeholders and navigate ambiguity. Based in the UK and able to travel to client sites across the UK/EMEA as needed. Nice to Have Prior experience onXstoreupgrade or cutover/go-live programs specifically (e.g., version upgrades, big-bang go-lives). Familiarity with adjacent Oracle Retail modules (ORCE, RMS) or other retail commerce platforms. PMP, PRINCE2, or equivalent project/program management certification. Experience working within a matrixed consulting organization spanning Client Management, Strategic Consulting, and Presales functions. Education Degree in Information Technology, Business, Engineering, ora relatedfield; equivalent experience will be considered.
Aug 28, 2026
Full time
Location: United Kingdom - Hybrid (home office plus regular client-site and SkillNet office days) Employment Type: Permanent, full-time Reports To: VP -Client Engagement Team: Strategic Consulting - EMEA Engagement Management group Travel: Domestic UK/EMEA client travel asrequired; occasional international travel About SkillNet Solutions SkillNet Solutions is a global technology consulting firm delivering eCommerce, order management, point-of-sale, and digital commerce implementations for retail and consumer brands. Our Client Engagement division partners with clients frominitialdiscovery through go-live and beyond, blending onshore and offshore delivery talent to execute complex, multi-workstream retail technology programs. The Role We'relooking for an Engagement Manager to join our EMEA team and own the client relationship and delivery oversight for a portfolio of retail technology engagements, with particular emphasis on Oracle RetailXstorepoint-of-sale implementations, upgrades, and cutover programs. You'llsit at the intersection of client leadership, project delivery, and SkillNet's commercial goals - running steering committees, managing scope and financials, and keeping cross-functional teams (PMs, BAs, architects, developers, onshore and offshore) aligned and accountable. You'lljoin a peer group of Engagement Managers reporting directly to the VP of Client Engagement, working alongside Strategic Consulting and Global Presales colleagues across SkillNet's matrix organization. What You'll Do Serve as the primary client-facing owner for assigned EMEA retail accounts, building and nurturing trusted relationships with client sponsors and stakeholders. Lead client steering committees and executive status reviews, preparing pre-reads, tracking actions, and driving decisions to closure. Manage the full engagement lifecycle for Oracle RetailXstorepoint-of-sale programs - including version upgrades, new-store rollouts, and cutover/go-live planning - in partnership with Project Managers and technical leads. Own engagement financials: track budget, margin, and consultantutilizationagainst targets, and course-correct when indicators signal risk. Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs), coordinating estimates and scope with delivery and offshore leadership. Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams, ensuring the right skills are in place at the right time. Manage risks, issues, and escalations throughout delivery,maintainingRAIDlogsand driving mitigation with project leadership. Identifyopportunities to expand SkillNet's footprint within existing accounts, working closely with sales and presales colleagues. Ensure engagements follow SkillNet delivery standards, templates, and governance processes across waterfall, agile, and hybrid delivery models. Provide regular reporting to SkillNet leadership on account health, financials, and delivery status. What You'll Bring 9+ years of experience in IT consulting, professional services, or systems integration, with meaningful exposure to eCommerce or retail technology programs. Hands-on experience with Oracle RetailXstoreor a comparable retail point-of-sale / store commerce platform strongly preferred; familiarity with order management, ERP, or pricing/inventory systems is a plus. Demonstrated experience owning client relationships and running steering committees or equivalent executive governance forums. Experience managing engagement financials - budget, margin, andutilization- and reporting on program KPIs. Track recorddeveloping SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients. Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones. Comfortable operating across waterfall, agile, and hybrid delivery methodologies. Strong executive presence and communication skills, with the ability to manage senior stakeholders and navigate ambiguity. Based in the UK and able to travel to client sites across the UK/EMEA as needed. Nice to Have Prior experience onXstoreupgrade or cutover/go-live programs specifically (e.g., version upgrades, big-bang go-lives). Familiarity with adjacent Oracle Retail modules (ORCE, RMS) or other retail commerce platforms. PMP, PRINCE2, or equivalent project/program management certification. Experience working within a matrixed consulting organization spanning Client Management, Strategic Consulting, and Presales functions. Education Degree in Information Technology, Business, Engineering, ora relatedfield; equivalent experience will be considered.
At the company, we value the unique backgrounds, experiences and perspectives each the company (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at the company? Visit the to see how we empower creators to own their own destiny. About the Role The Director, Professional Services, EMEA leads our Professional Services business in the region. You own the performance and development of our EMEA Implementation Consultants, Solution Architects, and Deliverability Strategists - delivering enterprise-level services and the kind of impact, customer experience, and sustained growth that defines a strategic partner. You partner with each global function leader to uphold global fidelity across AMER, EMEA, and APAC while bringing the regional judgment that makes services land for EMEA customers. You are equally a GTM leader and the Professional Services voice in EMEA's commercial conversations - partnering with Sales to drive services attach and with Customer Success to drive customer growth across the lifecycle through PSSP, Expert Services, and post-implementation engagements. You are credible on services value, fluent in solution selling, and accountable for the region's services pipeline, attach, and renewal performance. You report to the Global Director of Professional Services and operate as a peer to the global function leaders for Implementation Consulting, Solution Architecture, and Deliverability Strategy - together scaling Professional Services as a disciplined, growth-enabling business. You are a Professional Services business owner, not a project leader: credible with customers, sharp on services economics, and accountable for the outcomes that compound - delivery excellence, attach growth, referenceable customers, and a team that scales without losing the bar. How You'll Make a Difference Lead and develop the existing EMEA Professional Services team - Implementation Consultants, Solution Architects, and Deliverability Strategists - setting the regional performance standard and development culture; partner with each global function leader on future hires to uphold role craft, delivery standards, and the bar that lifts the team. Set the standard for the enterprise customer experience in EMEA - building the engagement models and advisory motions that produce deep, measurable impact and turn initial implementations into durable partnerships customers expand on, advocate for, and return to. The bar is not delivery to spec; it is moving the customer's business forward and earning the right to do it again. Own the EMEA region's performance across services delivery, sales growth, and customer advocacy - driving productive utilization, on-time completion, budget adherence, services attach, bookings, pipeline, and referenceable outcomes through disciplined operating habits and rigorous documentation that codifies regional patterns into the global practice. Build the GTM partnership with EMEA Sales and Customer Success that makes Professional Services a regional growth engine - through joint pipeline reviews, account team enablement, and shared accountability for attach, bookings, and lifecycle expansion. Serve as the senior escalation point for the most complex regional engagements and customer relationships - with the credibility and commercial fluency to resolve them at the right level, including with C-level customer stakeholders and EMEA executive leadership. Lead a distributed team across our London and Dublin offices with consistency, equity, and cohesion; coordinate with AMER and APAC counterparts on capacity sharing and follow-the-sun delivery; and partner with the London-based Senior Manager, Onboarding - a Global Services peer outside Professional Services - for a cohesive in-region presence and seamless customer journey handoffs. Contribute to the global Professional Services leadership team alongside the Global Director and global function leaders - informing strategy, services portfolio evolution, and operating model decisions with the regional perspective and data only you can provide. Champion customer advocacy in EMEA through referenceable outcomes and a regional success story pipeline; turn engagement patterns into evidence based input that influences product, positioning, and enablement across R&D, GTM, and Marketing. Model and drive AI forward ways of working - setting the expectation for how the EMEA team uses AI to deliver better, scope sharper, and continuously raise the bar on what's possible across services delivery and services sales. Who You Are 8+ years of SaaS Professional Services, technical client services, or enterprise consulting - including 5+ years leading managers and senior ICs in matrixed environments, developing leaders, and scaling distributed teams across geographies. Proven as a regional or business unit Professional Services leader - fluent in services operations data (utilization, on time completion, budget adherence, attach, bookings, pipeline, referenceability) and using it as strategic levers across delivery, sales growth, and advocacy. A demonstrated GTM partner with strong commercial instincts - productive partnerships with Sales and Customer Success leadership, fluent in services economics, SOW strategy, recurring services pricing, and executive commercial conversations. Deep knowledge of marketing technology - Email, SMS, CDP, eCommerce, B2C CRM - and how enterprise customers operationalize these platforms; able to evaluate the work of Solution Architects and Deliverability Strategists with credibility. Executive presence and exceptional communication across customer C level, internal executive partners, and your own team; a builder of operating rhythms, hiring standards, and development structures that outlast any individual. Already working AI first - bringing this mindset to your team and the evolution of the function. London based, experienced leading a distributed EMEA team and translating regional nuance into how it shows up for customers. Professional English required; French, German, Italian, or Spanish a strong plus. Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Base Pay Range in Local Currency: £124,000 - £186,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know the company We're the company (pronounced clay vee oh). We empower creators to own their destiny by making first party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at the company includes responsible use of AI (including privacy, security, bias awareness, and human in the loop). We provide accommodations as needed. By participating in the company's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the the company interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. the company is committed to a policy of equal opportunity and non discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Aug 28, 2026
Full time
At the company, we value the unique backgrounds, experiences and perspectives each the company (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at the company? Visit the to see how we empower creators to own their own destiny. About the Role The Director, Professional Services, EMEA leads our Professional Services business in the region. You own the performance and development of our EMEA Implementation Consultants, Solution Architects, and Deliverability Strategists - delivering enterprise-level services and the kind of impact, customer experience, and sustained growth that defines a strategic partner. You partner with each global function leader to uphold global fidelity across AMER, EMEA, and APAC while bringing the regional judgment that makes services land for EMEA customers. You are equally a GTM leader and the Professional Services voice in EMEA's commercial conversations - partnering with Sales to drive services attach and with Customer Success to drive customer growth across the lifecycle through PSSP, Expert Services, and post-implementation engagements. You are credible on services value, fluent in solution selling, and accountable for the region's services pipeline, attach, and renewal performance. You report to the Global Director of Professional Services and operate as a peer to the global function leaders for Implementation Consulting, Solution Architecture, and Deliverability Strategy - together scaling Professional Services as a disciplined, growth-enabling business. You are a Professional Services business owner, not a project leader: credible with customers, sharp on services economics, and accountable for the outcomes that compound - delivery excellence, attach growth, referenceable customers, and a team that scales without losing the bar. How You'll Make a Difference Lead and develop the existing EMEA Professional Services team - Implementation Consultants, Solution Architects, and Deliverability Strategists - setting the regional performance standard and development culture; partner with each global function leader on future hires to uphold role craft, delivery standards, and the bar that lifts the team. Set the standard for the enterprise customer experience in EMEA - building the engagement models and advisory motions that produce deep, measurable impact and turn initial implementations into durable partnerships customers expand on, advocate for, and return to. The bar is not delivery to spec; it is moving the customer's business forward and earning the right to do it again. Own the EMEA region's performance across services delivery, sales growth, and customer advocacy - driving productive utilization, on-time completion, budget adherence, services attach, bookings, pipeline, and referenceable outcomes through disciplined operating habits and rigorous documentation that codifies regional patterns into the global practice. Build the GTM partnership with EMEA Sales and Customer Success that makes Professional Services a regional growth engine - through joint pipeline reviews, account team enablement, and shared accountability for attach, bookings, and lifecycle expansion. Serve as the senior escalation point for the most complex regional engagements and customer relationships - with the credibility and commercial fluency to resolve them at the right level, including with C-level customer stakeholders and EMEA executive leadership. Lead a distributed team across our London and Dublin offices with consistency, equity, and cohesion; coordinate with AMER and APAC counterparts on capacity sharing and follow-the-sun delivery; and partner with the London-based Senior Manager, Onboarding - a Global Services peer outside Professional Services - for a cohesive in-region presence and seamless customer journey handoffs. Contribute to the global Professional Services leadership team alongside the Global Director and global function leaders - informing strategy, services portfolio evolution, and operating model decisions with the regional perspective and data only you can provide. Champion customer advocacy in EMEA through referenceable outcomes and a regional success story pipeline; turn engagement patterns into evidence based input that influences product, positioning, and enablement across R&D, GTM, and Marketing. Model and drive AI forward ways of working - setting the expectation for how the EMEA team uses AI to deliver better, scope sharper, and continuously raise the bar on what's possible across services delivery and services sales. Who You Are 8+ years of SaaS Professional Services, technical client services, or enterprise consulting - including 5+ years leading managers and senior ICs in matrixed environments, developing leaders, and scaling distributed teams across geographies. Proven as a regional or business unit Professional Services leader - fluent in services operations data (utilization, on time completion, budget adherence, attach, bookings, pipeline, referenceability) and using it as strategic levers across delivery, sales growth, and advocacy. A demonstrated GTM partner with strong commercial instincts - productive partnerships with Sales and Customer Success leadership, fluent in services economics, SOW strategy, recurring services pricing, and executive commercial conversations. Deep knowledge of marketing technology - Email, SMS, CDP, eCommerce, B2C CRM - and how enterprise customers operationalize these platforms; able to evaluate the work of Solution Architects and Deliverability Strategists with credibility. Executive presence and exceptional communication across customer C level, internal executive partners, and your own team; a builder of operating rhythms, hiring standards, and development structures that outlast any individual. Already working AI first - bringing this mindset to your team and the evolution of the function. London based, experienced leading a distributed EMEA team and translating regional nuance into how it shows up for customers. Professional English required; French, German, Italian, or Spanish a strong plus. Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Base Pay Range in Local Currency: £124,000 - £186,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know the company We're the company (pronounced clay vee oh). We empower creators to own their destiny by making first party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at the company includes responsible use of AI (including privacy, security, bias awareness, and human in the loop). We provide accommodations as needed. By participating in the company's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the the company interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. the company is committed to a policy of equal opportunity and non discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
We are recruiting on behalf of a well-established and growing retail business for an eCommerce Executive to join their online trading team. This is an exciting opportunity to play a key role in driving online sales, optimising website performance and delivering an exceptional customer experience. Are you an organised and commercially minded eCommerce professional looking to take the next step in y click apply for full job details
Aug 27, 2026
Full time
We are recruiting on behalf of a well-established and growing retail business for an eCommerce Executive to join their online trading team. This is an exciting opportunity to play a key role in driving online sales, optimising website performance and delivering an exceptional customer experience. Are you an organised and commercially minded eCommerce professional looking to take the next step in y click apply for full job details
Senior Human Resources Business Partner, EMEA People London, UK At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. London, UK (Hybrid: 3 days p/ week in office) Full-time permanent contract The Role: Joining as our Sr HR Business Partner - EMEA, you'll own and execute Klaviyo's HRBP Playbook, partnering with leaders across the UK, Ireland, France, Germany, and the broader EMEA region, often supporting them from a different location to your own. You'll act as a thought partner for leaders and a trusted confidant to employees, coaching them on aligning teams to business objectives and enhancing team culture through learning and development, talent management, and performance management. A key focus of this role is supporting Go-To-Market (GTM) teams across EMEA Sales, Customer Success, Marketing, and Partnerships. You'll bring strong employment law expertise across multiple EMEA jurisdictions and navigate complex employee relations situations with confidence. Experience working with works councils is advantageous and welcomed. Your Impact: Strategic HR Business Partnership Provide strategic HR partnership and executive coaching to EMEA leaders and people managers across Sales, Customer Success, Marketing, and Partnerships (GTM functions), driving engagement, development, and retention. Partner with the Director of HR International to ensure full leadership coverage across EMEA, managing a broad and diverse client group. Build strong relationships with leaders across the UK, Ireland, France, Germany, and the wider EMEA region, adapting your approach to local context. Employment Law & Employee Relations Apply deep knowledge of employment law across multiple EMEA jurisdictions to give compliant, pragmatic guidance on complex employee relations issues. Engage and collaborate with works councils and employee representative bodies where applicable (preferred, not required). Diversity, Equity & Inclusion Partner with the DEI team as an advocate, coach, and facilitator, helping leaders build diverse and inclusive teams. People Analytics & Organisational Strategy Use data to identify people trends and translate them into recommendations, programs, and projects. Identify organisational gaps and deploy people strategies that help GTM and other teams scale effectively. Talent Management & Programme Delivery Partner with the Talent Management COE to launch and run initiatives including performance reviews, succession planning, and org design. Collaborate with the wider HRBP team and People Ops functions (Talent Acquisition, Learning & Enablement, Compensation, DEI) to build and deploy programs across client groups. What Success Looks Like: EMEA leaders treat you as a trusted advisor, you're sought out for your expertise and perspective. You've built a strong, trusted presence across the UK, Ireland, France, Germany, and the wider EMEA region, despite operating across geographies. Employment law situations are handled with confidence, pragmatism, and without surprises. Your GTM clients report a measurably better partnership experience as Klaviyo scales across EMEA. People and org decisions are grounded in data and reflect a clear point of view, not just process. Please note that job responsibilities may change from time to time. Your team lead will be the most up-to-date source for job expectations. Who You Are: Education and Experience BA/ BSc degree in Human Resources or related field. 7+ years of experience as an HRBP, with a significant proportion of that time supporting EMEA-based organisations. EMEA Expertise & Employment Law Deep pan-EMEA HR experience, with strong understanding of the cultural, legal, and organisational landscape across the region. Strong, demonstrable employment law knowledge across multiple EMEA jurisdictions (UK, Ireland, France, and Germany required; additional markets a plus), with the ability to provide pragmatic, commercially sound guidance on complex employee relations matters. Experience working with works councils or other employee representative bodies across EMEA markets. Business Partnering Across Distance Proven ability to build trust and deliver impact with leaders based outside your own location, managing relationships primarily through remote and cross-border ways of working. Experience supporting GTM teams, including Sales, Customer Success, Marketing, and/or Partnerships, ideally in a fast-paced, high-growth environment. Ability to coach leaders and managers at all levels on personal and team development. Experience influencing and advising executives on talent and employment matters across multiple geographies. Analytical & Change Capability Ability to use people analytics to spot trends, build a case for investment, and measure whether people strategies are delivering results. Strong ability to drive change management in a rapidly scaling environment, with high levels of autonomy. Demonstrated ability to manage multiple, complex, competing priorities across a broad EMEA remit, with strong business acumen. Systems & Travel: HRIS experience, such as Workday, as well as proficiency Google Suite/ Microsoft. Comfortable working in an environment where AI is changing how teams operate and how work gets done Willing and able to travel depending on business needs (e.g. HQ Boston for Summits, EMEA office hubs). Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £72,000 - £108,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to ourGuidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see ourJob Applicant Privacy Notice . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. We have updated links to our Job Applicant Privacy Notice here and here (FR). Apply now Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Country Phone Location (City) Resume/CV Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf . click apply for full job details
Aug 27, 2026
Full time
Senior Human Resources Business Partner, EMEA People London, UK At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. London, UK (Hybrid: 3 days p/ week in office) Full-time permanent contract The Role: Joining as our Sr HR Business Partner - EMEA, you'll own and execute Klaviyo's HRBP Playbook, partnering with leaders across the UK, Ireland, France, Germany, and the broader EMEA region, often supporting them from a different location to your own. You'll act as a thought partner for leaders and a trusted confidant to employees, coaching them on aligning teams to business objectives and enhancing team culture through learning and development, talent management, and performance management. A key focus of this role is supporting Go-To-Market (GTM) teams across EMEA Sales, Customer Success, Marketing, and Partnerships. You'll bring strong employment law expertise across multiple EMEA jurisdictions and navigate complex employee relations situations with confidence. Experience working with works councils is advantageous and welcomed. Your Impact: Strategic HR Business Partnership Provide strategic HR partnership and executive coaching to EMEA leaders and people managers across Sales, Customer Success, Marketing, and Partnerships (GTM functions), driving engagement, development, and retention. Partner with the Director of HR International to ensure full leadership coverage across EMEA, managing a broad and diverse client group. Build strong relationships with leaders across the UK, Ireland, France, Germany, and the wider EMEA region, adapting your approach to local context. Employment Law & Employee Relations Apply deep knowledge of employment law across multiple EMEA jurisdictions to give compliant, pragmatic guidance on complex employee relations issues. Engage and collaborate with works councils and employee representative bodies where applicable (preferred, not required). Diversity, Equity & Inclusion Partner with the DEI team as an advocate, coach, and facilitator, helping leaders build diverse and inclusive teams. People Analytics & Organisational Strategy Use data to identify people trends and translate them into recommendations, programs, and projects. Identify organisational gaps and deploy people strategies that help GTM and other teams scale effectively. Talent Management & Programme Delivery Partner with the Talent Management COE to launch and run initiatives including performance reviews, succession planning, and org design. Collaborate with the wider HRBP team and People Ops functions (Talent Acquisition, Learning & Enablement, Compensation, DEI) to build and deploy programs across client groups. What Success Looks Like: EMEA leaders treat you as a trusted advisor, you're sought out for your expertise and perspective. You've built a strong, trusted presence across the UK, Ireland, France, Germany, and the wider EMEA region, despite operating across geographies. Employment law situations are handled with confidence, pragmatism, and without surprises. Your GTM clients report a measurably better partnership experience as Klaviyo scales across EMEA. People and org decisions are grounded in data and reflect a clear point of view, not just process. Please note that job responsibilities may change from time to time. Your team lead will be the most up-to-date source for job expectations. Who You Are: Education and Experience BA/ BSc degree in Human Resources or related field. 7+ years of experience as an HRBP, with a significant proportion of that time supporting EMEA-based organisations. EMEA Expertise & Employment Law Deep pan-EMEA HR experience, with strong understanding of the cultural, legal, and organisational landscape across the region. Strong, demonstrable employment law knowledge across multiple EMEA jurisdictions (UK, Ireland, France, and Germany required; additional markets a plus), with the ability to provide pragmatic, commercially sound guidance on complex employee relations matters. Experience working with works councils or other employee representative bodies across EMEA markets. Business Partnering Across Distance Proven ability to build trust and deliver impact with leaders based outside your own location, managing relationships primarily through remote and cross-border ways of working. Experience supporting GTM teams, including Sales, Customer Success, Marketing, and/or Partnerships, ideally in a fast-paced, high-growth environment. Ability to coach leaders and managers at all levels on personal and team development. Experience influencing and advising executives on talent and employment matters across multiple geographies. Analytical & Change Capability Ability to use people analytics to spot trends, build a case for investment, and measure whether people strategies are delivering results. Strong ability to drive change management in a rapidly scaling environment, with high levels of autonomy. Demonstrated ability to manage multiple, complex, competing priorities across a broad EMEA remit, with strong business acumen. Systems & Travel: HRIS experience, such as Workday, as well as proficiency Google Suite/ Microsoft. Comfortable working in an environment where AI is changing how teams operate and how work gets done Willing and able to travel depending on business needs (e.g. HQ Boston for Summits, EMEA office hubs). Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: £72,000 - £108,000 GBP This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to ourGuidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see ourJob Applicant Privacy Notice . Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. We have updated links to our Job Applicant Privacy Notice here and here (FR). Apply now Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Country Phone Location (City) Resume/CV Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf . click apply for full job details
Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. This highly experienced executive will join a dynamic and rapidly growing organisation that has been developing its travel retail business for several years. In this role, they will grow the existing travel retail partnerships, build the global travel retail strategy and lead travel retail business development to open new airlines, airports and other retailers, aligning with the global travel retail strategy. With a holistic, end-to-end view of the customer experience across all global travel retail channels (airlines, airports and eCommerce), this role will serve as the steward of the Noble Panacea Travel Retail experience. This leader will have a data-driven approach and full P&L responsibility (including setting and achieving KPIs) for the Global Travel Retail operations. Travel: 33% Reports To: VP of Global Sales Duties and Responsibilities Business Development Develop a strategy for Travel Retail expansion, prioritising airlines, airports and locations with a strong existing local Noble Panacea offline retail or eCommerce presence. Negotiate the lowest feasible retailer margins with the most advantageous terms. Open new travel retail locations in line with the Travel Retail Strategy and company priorities. Exercise commercial discipline to ensure only the highest-potential locations are prioritised for new door openings. Sell-Out and Commercial Strategy Build and execute a clear Travel Retail strategy to drive growth and meet and exceed forecasts. Own P&L including annual sales and cost forecasts, trade marketing, travel and headcount. Data-driven approach to retail strategy setting, tracking and ensuring delivery of KPIs and OKRs at regional, store and individual employee levels. Translate customer insights into action plans that improve the retail experience and increase loyalty. Retail Operations & Trade Marketing Oversee airline, store and counter operations, ensuring excellence in execution. Implement an 'always-on' strategy for trade marketing, digital marketing, airline and in-store activations. Ensure airline, digital and in-store marketing and activations are integrated with global platforms. Ensure that Trade Marketing spend is aligned with Travel retail cost forecasts. Retailer Relationship Management Develop and manage relationships with key travel retail partners. Negotiate improved margin and payment terms; secure and upgrade counter locations. Manage retailer stock and replenishment cycles to maintain stock health and turn. Consumer and Clienteling Focus Deep understanding of the luxury travel retail consumer: preferences, motivations, and service expectations. Implement in-store CRM and clienteling systems to drive acquisition, retention, and repeat purchases. Leverage retailer CRM systems to drive conversion and growth. Collaborate with the digital team on omni-channel integration. Cross-Functional Leadership Work closely with global and local digital, marketing, merchandising, training, and operations teams. Tailor global strategies to Travel Retail's needs in partnership with global leadership teams. Team Development and Talent Management Lead cross-regional teams with cultural sensitivity and motivation. Coach, mentor, and manage the performance of Sales and Education Managers, Counter managers, beauty advisors and third-party staff (e.g. airline crew). Recruit new talent as needed in partnership with global HR. Strategic Sales Expertise: 10+ years of experience in skincare or beauty, Travel Retail sales and operations. Deep understanding of Travel Retail market trends, cultural nuances, and consumer behaviour. Ability to manage budgets, forecast sales, and optimise marketing spend. Proven success in senior sales roles in the luxury or premium skincare or beauty industry. Leadership and Communication: Strong leadership skills to guide cross-regional teams, fostering collaboration and innovation. Fluency in English is essential, and knowledge of other relevant languages is highly advantageous to ensure effective communication. Strong relationships within the Travel Retail ecosystem with an existing network of contacts and strategic partners at airlines, airports, retailers and distributors (e.g. Emirates Airline and Changi Airport). Data-Driven Decision Making: Proven track record of using data analytics to inform strategy, track key metrics, and optimise campaigns. Strong analytical skills and a data-driven, execution-focused approach with experience in retail P&L, sell-through strategy development, and premium retailer partnerships. Education A degree from a top-tier university, MBA preferred. International exposure and a global mindset are essential.
Aug 27, 2026
Full time
Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV Technology at the core of the brand enables transformational efficacy and precision. We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. This highly experienced executive will join a dynamic and rapidly growing organisation that has been developing its travel retail business for several years. In this role, they will grow the existing travel retail partnerships, build the global travel retail strategy and lead travel retail business development to open new airlines, airports and other retailers, aligning with the global travel retail strategy. With a holistic, end-to-end view of the customer experience across all global travel retail channels (airlines, airports and eCommerce), this role will serve as the steward of the Noble Panacea Travel Retail experience. This leader will have a data-driven approach and full P&L responsibility (including setting and achieving KPIs) for the Global Travel Retail operations. Travel: 33% Reports To: VP of Global Sales Duties and Responsibilities Business Development Develop a strategy for Travel Retail expansion, prioritising airlines, airports and locations with a strong existing local Noble Panacea offline retail or eCommerce presence. Negotiate the lowest feasible retailer margins with the most advantageous terms. Open new travel retail locations in line with the Travel Retail Strategy and company priorities. Exercise commercial discipline to ensure only the highest-potential locations are prioritised for new door openings. Sell-Out and Commercial Strategy Build and execute a clear Travel Retail strategy to drive growth and meet and exceed forecasts. Own P&L including annual sales and cost forecasts, trade marketing, travel and headcount. Data-driven approach to retail strategy setting, tracking and ensuring delivery of KPIs and OKRs at regional, store and individual employee levels. Translate customer insights into action plans that improve the retail experience and increase loyalty. Retail Operations & Trade Marketing Oversee airline, store and counter operations, ensuring excellence in execution. Implement an 'always-on' strategy for trade marketing, digital marketing, airline and in-store activations. Ensure airline, digital and in-store marketing and activations are integrated with global platforms. Ensure that Trade Marketing spend is aligned with Travel retail cost forecasts. Retailer Relationship Management Develop and manage relationships with key travel retail partners. Negotiate improved margin and payment terms; secure and upgrade counter locations. Manage retailer stock and replenishment cycles to maintain stock health and turn. Consumer and Clienteling Focus Deep understanding of the luxury travel retail consumer: preferences, motivations, and service expectations. Implement in-store CRM and clienteling systems to drive acquisition, retention, and repeat purchases. Leverage retailer CRM systems to drive conversion and growth. Collaborate with the digital team on omni-channel integration. Cross-Functional Leadership Work closely with global and local digital, marketing, merchandising, training, and operations teams. Tailor global strategies to Travel Retail's needs in partnership with global leadership teams. Team Development and Talent Management Lead cross-regional teams with cultural sensitivity and motivation. Coach, mentor, and manage the performance of Sales and Education Managers, Counter managers, beauty advisors and third-party staff (e.g. airline crew). Recruit new talent as needed in partnership with global HR. Strategic Sales Expertise: 10+ years of experience in skincare or beauty, Travel Retail sales and operations. Deep understanding of Travel Retail market trends, cultural nuances, and consumer behaviour. Ability to manage budgets, forecast sales, and optimise marketing spend. Proven success in senior sales roles in the luxury or premium skincare or beauty industry. Leadership and Communication: Strong leadership skills to guide cross-regional teams, fostering collaboration and innovation. Fluency in English is essential, and knowledge of other relevant languages is highly advantageous to ensure effective communication. Strong relationships within the Travel Retail ecosystem with an existing network of contacts and strategic partners at airlines, airports, retailers and distributors (e.g. Emirates Airline and Changi Airport). Data-Driven Decision Making: Proven track record of using data analytics to inform strategy, track key metrics, and optimise campaigns. Strong analytical skills and a data-driven, execution-focused approach with experience in retail P&L, sell-through strategy development, and premium retailer partnerships. Education A degree from a top-tier university, MBA preferred. International exposure and a global mindset are essential.
We are looking for an experienced Fulfilment Operations Manager to lead the day to day execution of our global fulfilment operation. Reporting to the Head of Fulfilment Operations, you will be responsible for leading the Fulfilment Operations team, managing our network of third party logistics partners, and ensuring inventory, fulfilment and operational processes deliver excellent service to both our customers and retail partners. Working closely with Supply Chain, Freight, Customer Experience, Commercial and Compliance teams, you will drive operational performance, improve processes and support the continued growth of our global fulfilment network. Key Responsibilities Fulfilment Operations & 3PL Management Manage the day to day performance of our global fulfilment operation, third party logistics providers and delivery partners. Oversee inbound receipts, outbound dispatch, marketplace replenishment, stock transfers, returns and order fulfilment activities. Monitor warehouse capacity, operational KPIs, service levels and order backlogs, ensuring issues are resolved promptly and corrective actions implemented. Maintain effective inventory control across all fulfilment locations, including stock accuracy, reconciliations, inventory health and operational compliance. Build strong relationships with warehouse partners, driving accountability, continuous improvement and operational performance. Stakeholder Management & Continuous Improvement Build strong relationships across Supply Chain, Freight, Trade, Marketplace, Customer Experience, Merchandising, Finance and Compliance. Ensure fulfilment operations remain aligned with wider business priorities, growth plans and customer expectations. Provide regular reporting on operational performance, risks and improvement initiatives. Support cross functional projects that improve operational efficiency, scalability and customer experience. Drive initiatives that improve inventory recovery, reduce operational waste and maximise efficiency across the fulfilment network. Team Leadership Lead, coach and develop Fulfilment Operations Executives, Assistants and future Team Leads across multiple international locations. Set clear objectives, priorities and KPIs, ensuring the team delivers against operational targets. Allocate workload, manage resources and act as the primary escalation point for operational issues. Conduct regular one to one meetings, performance reviews and development plans, supporting recruitment, onboarding and training. Foster a high performing culture built on accountability, collaboration and continuous improvement. Operational Excellence & Business Implementation Drive continuous improvement through process optimisation, standardisation, automation and operational controls. Develop, maintain and enforce Standard Operating Procedures (SOPs) across internal teams and external fulfilment partners. Lead root cause investigations and implement corrective and preventative actions to improve operational performance. Support the onboarding of new retailers, marketplaces, warehouse partners and fulfilment programmes, ensuring successful implementation with minimal disruption. Identify opportunities to improve productivity, service levels, inventory visibility and operational efficiency. Ideal Candidate 5+ years of experience in fulfilment, warehouse operations, ecommerce operations or supply chain. Proven experience managing operational teams within a fast paced ecommerce, retail or consumer products business. Strong experience managing third party warehouse and fulfilment partners across multiple regions. Excellent understanding of warehouse operations, inventory management and fulfilment processes. Demonstrated success improving operational processes, implementing SOPs and driving continuous improvement. Commercially minded with the ability to balance customer experience, operational efficiency and cost. Strong analytical and problem solving skills with the ability to identify root causes and implement practical solutions. Comfortable working with operational data, KPIs and performance reporting to drive decision making. Excellent organisational and stakeholder management skills, with the ability to manage multiple priorities in a fast paced environment. Confident leading change, building accountability and developing high performing teams. Willing and able to travel internationally to visit warehouse partners and operational teams. Takes ownership, spots opportunities for improvement, spends mindfully and consistently goes above and beyond to deliver results. Who is One Retail Group? One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We're proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
Aug 26, 2026
Full time
We are looking for an experienced Fulfilment Operations Manager to lead the day to day execution of our global fulfilment operation. Reporting to the Head of Fulfilment Operations, you will be responsible for leading the Fulfilment Operations team, managing our network of third party logistics partners, and ensuring inventory, fulfilment and operational processes deliver excellent service to both our customers and retail partners. Working closely with Supply Chain, Freight, Customer Experience, Commercial and Compliance teams, you will drive operational performance, improve processes and support the continued growth of our global fulfilment network. Key Responsibilities Fulfilment Operations & 3PL Management Manage the day to day performance of our global fulfilment operation, third party logistics providers and delivery partners. Oversee inbound receipts, outbound dispatch, marketplace replenishment, stock transfers, returns and order fulfilment activities. Monitor warehouse capacity, operational KPIs, service levels and order backlogs, ensuring issues are resolved promptly and corrective actions implemented. Maintain effective inventory control across all fulfilment locations, including stock accuracy, reconciliations, inventory health and operational compliance. Build strong relationships with warehouse partners, driving accountability, continuous improvement and operational performance. Stakeholder Management & Continuous Improvement Build strong relationships across Supply Chain, Freight, Trade, Marketplace, Customer Experience, Merchandising, Finance and Compliance. Ensure fulfilment operations remain aligned with wider business priorities, growth plans and customer expectations. Provide regular reporting on operational performance, risks and improvement initiatives. Support cross functional projects that improve operational efficiency, scalability and customer experience. Drive initiatives that improve inventory recovery, reduce operational waste and maximise efficiency across the fulfilment network. Team Leadership Lead, coach and develop Fulfilment Operations Executives, Assistants and future Team Leads across multiple international locations. Set clear objectives, priorities and KPIs, ensuring the team delivers against operational targets. Allocate workload, manage resources and act as the primary escalation point for operational issues. Conduct regular one to one meetings, performance reviews and development plans, supporting recruitment, onboarding and training. Foster a high performing culture built on accountability, collaboration and continuous improvement. Operational Excellence & Business Implementation Drive continuous improvement through process optimisation, standardisation, automation and operational controls. Develop, maintain and enforce Standard Operating Procedures (SOPs) across internal teams and external fulfilment partners. Lead root cause investigations and implement corrective and preventative actions to improve operational performance. Support the onboarding of new retailers, marketplaces, warehouse partners and fulfilment programmes, ensuring successful implementation with minimal disruption. Identify opportunities to improve productivity, service levels, inventory visibility and operational efficiency. Ideal Candidate 5+ years of experience in fulfilment, warehouse operations, ecommerce operations or supply chain. Proven experience managing operational teams within a fast paced ecommerce, retail or consumer products business. Strong experience managing third party warehouse and fulfilment partners across multiple regions. Excellent understanding of warehouse operations, inventory management and fulfilment processes. Demonstrated success improving operational processes, implementing SOPs and driving continuous improvement. Commercially minded with the ability to balance customer experience, operational efficiency and cost. Strong analytical and problem solving skills with the ability to identify root causes and implement practical solutions. Comfortable working with operational data, KPIs and performance reporting to drive decision making. Excellent organisational and stakeholder management skills, with the ability to manage multiple priorities in a fast paced environment. Confident leading change, building accountability and developing high performing teams. Willing and able to travel internationally to visit warehouse partners and operational teams. Takes ownership, spots opportunities for improvement, spends mindfully and consistently goes above and beyond to deliver results. Who is One Retail Group? One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We're proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. About Internal Audit Team and the Role The THG Internal Audit team operates globally and covers all areas of the Group including, but not limited to, Finance, Commercial Finance, HR & Payroll, Procurement, Online Retail, Marketing, Customer Services, Logistics, Warehousing, Health & Safety, Security, Regulatory Compliance. The Audit team also operates across all Business units; Nutrition, Beauty, OnDemand, Luxury, Experience and Ingenuity. As a Senior Manager within Internal Audit, you will be joining a team of high performing individuals, responsible for providing assurance across the Group that risk taking is controlled, mitigation strategies are in place and that guidance is provided where required to reduce risk exposure. Reporting to the Head of Internal Audit, you will need to work in an agile manner to deliver the Board-approved Internal Audit plan across the Group's global footprint, whilst also undertaking a wide variety of value-adding advisory and consulting engagements, alongside regular management requests from the Executive team. You will get exposure to every part of the organization, you will liaise directly with the Executive team, your responsibilities will continue to increase, and your development opportunities will have no limits. Internal Audit at THG has an excellent track record of development and progression into senior roles. As a Senior Manager in Internal Audit you will Deliver the Internal Audit plan, which includes audits globally and across all areas of the Group including, but not limited to, Commercial Finance, Procurement, Technology, Retail, Marketing, Customer Services, Logistics, Warehousing, IT & Shared Service functions. Be expected to travel in this role. Get regular exposure to Senior Management and the Executive team, and will often report directly to these senior stakeholders. Be expected to form your own judgements, make decisions and stand behind these when challenged. Provide identifying new areas of internal and external risk Conduct and developing audits in new and dynamic areas Maintain strong relationships with stakeholders across the Group to ensure audit findings and recommendations are implemented, all whilst navigating the day to day challenges presented by a fast-moving business. Present audit findings in written reports and meetings with the Senior leadership teams. Contribute to the continuous improvement of Internal Audit processes Develop individual audit engagement programmes and internal methodology Provide on-going support and advice to the business, both proactively and where requested by management. Develop genuine relationships and trust with key business stakeholders whilst maintaining professional standards and ethics Requirements Previous Internal Audit experience ACA/ACCA/ICAS qualification (and minimum of 4 years post-qualification experience) Advanced Excel Ability to build strong relationships quickly, promote engagement and maximise the effectiveness of Internal Audit with the business. Forward thinking, highly motivated, strong minded and ability to be adaptable with directional changes and ambiguity. Line management and leadership skills Strong verbal and written communication skills with the ability to adapt style to the situation Experience in discussing contentious matters, influencing key stakeholders to achieve outcomes, negotiating actions and deadlines, managing difficult conversations. Desirable but not essential Experience in data analytics, BI skills, SQL reporting and Tableau Experience auditing IT systems and software What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Do you require sponsorship to work in the UK? What is your current salary? What is your current notice period? We're a business who thrive on collaborative working. Are you happy working from our Icon Campus 5 days/week? Postcode is WA15 0AF. As part of our onboarding process, successful candidates will be required to complete pre-employment checks such as Right to Work and References. Depending on the nature of the role, we may ask you to perform additional checks such as criminal, credit, financial or social media checks. If successful, our Talent Team will confirm which, if any of the checks are required. Please confirm your consent for THG to conduct the necessary checks where applicable.
Aug 26, 2026
Full time
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded. About Internal Audit Team and the Role The THG Internal Audit team operates globally and covers all areas of the Group including, but not limited to, Finance, Commercial Finance, HR & Payroll, Procurement, Online Retail, Marketing, Customer Services, Logistics, Warehousing, Health & Safety, Security, Regulatory Compliance. The Audit team also operates across all Business units; Nutrition, Beauty, OnDemand, Luxury, Experience and Ingenuity. As a Senior Manager within Internal Audit, you will be joining a team of high performing individuals, responsible for providing assurance across the Group that risk taking is controlled, mitigation strategies are in place and that guidance is provided where required to reduce risk exposure. Reporting to the Head of Internal Audit, you will need to work in an agile manner to deliver the Board-approved Internal Audit plan across the Group's global footprint, whilst also undertaking a wide variety of value-adding advisory and consulting engagements, alongside regular management requests from the Executive team. You will get exposure to every part of the organization, you will liaise directly with the Executive team, your responsibilities will continue to increase, and your development opportunities will have no limits. Internal Audit at THG has an excellent track record of development and progression into senior roles. As a Senior Manager in Internal Audit you will Deliver the Internal Audit plan, which includes audits globally and across all areas of the Group including, but not limited to, Commercial Finance, Procurement, Technology, Retail, Marketing, Customer Services, Logistics, Warehousing, IT & Shared Service functions. Be expected to travel in this role. Get regular exposure to Senior Management and the Executive team, and will often report directly to these senior stakeholders. Be expected to form your own judgements, make decisions and stand behind these when challenged. Provide identifying new areas of internal and external risk Conduct and developing audits in new and dynamic areas Maintain strong relationships with stakeholders across the Group to ensure audit findings and recommendations are implemented, all whilst navigating the day to day challenges presented by a fast-moving business. Present audit findings in written reports and meetings with the Senior leadership teams. Contribute to the continuous improvement of Internal Audit processes Develop individual audit engagement programmes and internal methodology Provide on-going support and advice to the business, both proactively and where requested by management. Develop genuine relationships and trust with key business stakeholders whilst maintaining professional standards and ethics Requirements Previous Internal Audit experience ACA/ACCA/ICAS qualification (and minimum of 4 years post-qualification experience) Advanced Excel Ability to build strong relationships quickly, promote engagement and maximise the effectiveness of Internal Audit with the business. Forward thinking, highly motivated, strong minded and ability to be adaptable with directional changes and ambiguity. Line management and leadership skills Strong verbal and written communication skills with the ability to adapt style to the situation Experience in discussing contentious matters, influencing key stakeholders to achieve outcomes, negotiating actions and deadlines, managing difficult conversations. Desirable but not essential Experience in data analytics, BI skills, SQL reporting and Tableau Experience auditing IT systems and software What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Do you require sponsorship to work in the UK? What is your current salary? What is your current notice period? We're a business who thrive on collaborative working. Are you happy working from our Icon Campus 5 days/week? Postcode is WA15 0AF. As part of our onboarding process, successful candidates will be required to complete pre-employment checks such as Right to Work and References. Depending on the nature of the role, we may ask you to perform additional checks such as criminal, credit, financial or social media checks. If successful, our Talent Team will confirm which, if any of the checks are required. Please confirm your consent for THG to conduct the necessary checks where applicable.
Ecommerce Executive Online Retailer Greater Manchester Salary up to £33k A fast-growing scale-up business is looking for an ambitious Ecommerce Executive to join its growing Sales & Marketing team. This is an opportunity for someone who is commercially curious, highly proactive and genuinely interested in how ecommerce can drive business growth click apply for full job details
Aug 26, 2026
Full time
Ecommerce Executive Online Retailer Greater Manchester Salary up to £33k A fast-growing scale-up business is looking for an ambitious Ecommerce Executive to join its growing Sales & Marketing team. This is an opportunity for someone who is commercially curious, highly proactive and genuinely interested in how ecommerce can drive business growth click apply for full job details
Ecommerce Executive Manchester - Hybrid working Salary: Circa £30,000 - £35,000 plus bonus potential The Opportunity: We are proud to be working closely with a growing international consumer ecommerce business is looking for a commercially minded Ecommerce Executive to help expand its direct-to-consumer sales across international markets click apply for full job details
Aug 26, 2026
Full time
Ecommerce Executive Manchester - Hybrid working Salary: Circa £30,000 - £35,000 plus bonus potential The Opportunity: We are proud to be working closely with a growing international consumer ecommerce business is looking for a commercially minded Ecommerce Executive to help expand its direct-to-consumer sales across international markets click apply for full job details
Oracle Fusion Functional Consultant (S2F) Salary: Up to £95,000 + Bonus + Benefits Location: Nottingham - Remote with onsite travel once or twice per month & travel expenses covered Working Hours: 40 hours per week A globally recognised organisation is looking for an experienced Oracle Fusion Functional Consultant (S2F) to support a large scale Oracle Cloud transformation programme. The role of Oracle Fusion Functional Consultant (S2F) is an exciting opportunity to shape the future of omnichannel retail fulfilment by designing and standardising Store to Fulfil processes across Oracle Fusion Cloud. The Oracle Fusion Functional Consultant (S2F) will work with senior business stakeholders to define future state operating models, optimise fulfilment capabilities and support a major retail transformation programme. Responsibilities for the Oracle Fusion Functional Consultant (S2F): Lead the design and standardisation of end to end Store to Fulfil processes Conduct fit gap analysis between business requirements and Oracle Fusion capabilities Develop functional designs, solution blueprints and future state process models Facilitate business workshops to define scalable omnichannel fulfilment processes Design inventory organisations, fulfilment locations, sourcing rules and shipping methods Define store fulfilment operating models, governance and service levels Collaborate with Retail, Supply Chain, Logistics, Finance and Digital teams Define integration requirements across Oracle Fusion, eCommerce platforms, POS, WMS and Oracle Integration Cloud Support master data readiness, migration planning and fulfilment configuration Identify programme risks, dependencies and transformation impacts Essential Skills for the Oracle Fusion Functional Consultant (S2F): Strong Oracle Fusion SCM functional consulting experience Hands on experience with Oracle Fusion Order Management and Inventory Strong understanding of Store to Fulfil and omnichannel fulfilment processes Experience with ship from store, click and collect and inventory visibility Experience delivering Oracle Cloud transformation programmes Strong knowledge of fulfilment orchestration, sourcing and shipping processes Experience conducting fit gap analysis and business process design workshops Experience producing functional specifications and solution documentation Knowledge of Oracle Integration Cloud (OIC) Experience integrating Oracle Fusion with POS, WMS and eCommerce platforms Excellent stakeholder management and workshop facilitation skills Desirable Skills for the Oracle Fusion Functional Consultant (S2F): Experience supporting data migration and master data alignment Retail transformation programme experience Strong analytical and problem solving skills Excellent communication skills with both technical and business stakeholders Oracle Fusion Functional Consultant (S2F), Store to Fulfil, Oracle Fusion
Aug 26, 2026
Full time
Oracle Fusion Functional Consultant (S2F) Salary: Up to £95,000 + Bonus + Benefits Location: Nottingham - Remote with onsite travel once or twice per month & travel expenses covered Working Hours: 40 hours per week A globally recognised organisation is looking for an experienced Oracle Fusion Functional Consultant (S2F) to support a large scale Oracle Cloud transformation programme. The role of Oracle Fusion Functional Consultant (S2F) is an exciting opportunity to shape the future of omnichannel retail fulfilment by designing and standardising Store to Fulfil processes across Oracle Fusion Cloud. The Oracle Fusion Functional Consultant (S2F) will work with senior business stakeholders to define future state operating models, optimise fulfilment capabilities and support a major retail transformation programme. Responsibilities for the Oracle Fusion Functional Consultant (S2F): Lead the design and standardisation of end to end Store to Fulfil processes Conduct fit gap analysis between business requirements and Oracle Fusion capabilities Develop functional designs, solution blueprints and future state process models Facilitate business workshops to define scalable omnichannel fulfilment processes Design inventory organisations, fulfilment locations, sourcing rules and shipping methods Define store fulfilment operating models, governance and service levels Collaborate with Retail, Supply Chain, Logistics, Finance and Digital teams Define integration requirements across Oracle Fusion, eCommerce platforms, POS, WMS and Oracle Integration Cloud Support master data readiness, migration planning and fulfilment configuration Identify programme risks, dependencies and transformation impacts Essential Skills for the Oracle Fusion Functional Consultant (S2F): Strong Oracle Fusion SCM functional consulting experience Hands on experience with Oracle Fusion Order Management and Inventory Strong understanding of Store to Fulfil and omnichannel fulfilment processes Experience with ship from store, click and collect and inventory visibility Experience delivering Oracle Cloud transformation programmes Strong knowledge of fulfilment orchestration, sourcing and shipping processes Experience conducting fit gap analysis and business process design workshops Experience producing functional specifications and solution documentation Knowledge of Oracle Integration Cloud (OIC) Experience integrating Oracle Fusion with POS, WMS and eCommerce platforms Excellent stakeholder management and workshop facilitation skills Desirable Skills for the Oracle Fusion Functional Consultant (S2F): Experience supporting data migration and master data alignment Retail transformation programme experience Strong analytical and problem solving skills Excellent communication skills with both technical and business stakeholders Oracle Fusion Functional Consultant (S2F), Store to Fulfil, Oracle Fusion
Henderson Brown Recruitment Limited
Chessington, Surrey
eCommerce Account Executive Surrey Do you want to work with one of the most exciting food businesses in the FMCG industry? We're working with a leading premium sustainable seafood business on an exciting opportunity for an eCommerce Account Executive to join their growing team. This is a hands-on role focused on driving eCommerce performance across key UK retail accounts, working across retail m click apply for full job details
Aug 26, 2026
Full time
eCommerce Account Executive Surrey Do you want to work with one of the most exciting food businesses in the FMCG industry? We're working with a leading premium sustainable seafood business on an exciting opportunity for an eCommerce Account Executive to join their growing team. This is a hands-on role focused on driving eCommerce performance across key UK retail accounts, working across retail m click apply for full job details
This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. What You'll Do: Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base. Own the team quota, made up of the collective performance of the client management team. Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution. Customer Strategy, Health & Executive Engagement Set the standard for customer engagement, account planning, renewal readiness, and executive-level relationship management across EMEA. Monitor customer health, satisfaction, risk, and escalation themes to ensure early action and clear ownership across the team. Partner directly with team members on strategic customers and escalations to protect revenue, improve outcomes, and strengthen long-term advocacy. Account Coverage, Structure & Operational Discipline Drive consistent account assignment, coverage, and prioritisation across the client base, including reassignment and right-sizing of customer portfolios as the team evolves. Establish leadership rhythms, reporting, and performance routines that give clear visibility into retention, risk, growth, and team execution. Bring structure and scalable processes to a growing team with a complex customer base and changing commercial priorities. Team Leadership, Coaching & Development Lead, coach, and develop a growing EMEA Client Management team through clear expectations, regular one-to-ones, performance conversations, and consistent leadership rhythms. Develop emerging leadership capability within the team, including supporting player-coach roles that combine customer ownership with people leadership responsibilities. Coach the team on consultative customer conversations, renewal and expansion strategies, account planning, prioritisation, and disciplined follow-through. Operational Excellence & Execution Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for the strategic portfolio. Build scalable processes and routines that support team performance in a fast-paced, high-growth environment. Adapt priorities and processes as business needs evolve while maintaining focus on results. Who You Are: Bachelor's degree in Business or equivalent experience is preferred 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience, ideally within SaaS or technology 5+ years leading quota-carrying client management, account management, or customer success teams responsible for retention, expansion, and customer outcomes Strong people leadership experience, with proven ability to coach, structure, and develop a growing team through change Experience operating in fast-paced sales environments with competing priorities Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction across a team-owned portfolio Experience with SaaS, technology, EDI, B2B commerce, eCommerce, invoicing, ERP, or supply chain solutions is preferred, but deep industry-specific expertise is not required Passion for driving customer success while achieving revenue goals Comfortable owning a team quota and enabling others to close, renew, expand, and protect customer revenue rather than operating as an individual contributor UK-based or able to work closely with UK and North American stakeholders strongly preferred Strong analytical, troubleshooting, and problem-solving capabilities Excellent relationship-building and executive communication skills Ability to understand and communicate technical concepts at the appropriate level Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite (preferred) Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world's leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others. For additional information, visit our website
Aug 25, 2026
Full time
This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. What You'll Do: Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base. Own the team quota, made up of the collective performance of the client management team. Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution. Customer Strategy, Health & Executive Engagement Set the standard for customer engagement, account planning, renewal readiness, and executive-level relationship management across EMEA. Monitor customer health, satisfaction, risk, and escalation themes to ensure early action and clear ownership across the team. Partner directly with team members on strategic customers and escalations to protect revenue, improve outcomes, and strengthen long-term advocacy. Account Coverage, Structure & Operational Discipline Drive consistent account assignment, coverage, and prioritisation across the client base, including reassignment and right-sizing of customer portfolios as the team evolves. Establish leadership rhythms, reporting, and performance routines that give clear visibility into retention, risk, growth, and team execution. Bring structure and scalable processes to a growing team with a complex customer base and changing commercial priorities. Team Leadership, Coaching & Development Lead, coach, and develop a growing EMEA Client Management team through clear expectations, regular one-to-ones, performance conversations, and consistent leadership rhythms. Develop emerging leadership capability within the team, including supporting player-coach roles that combine customer ownership with people leadership responsibilities. Coach the team on consultative customer conversations, renewal and expansion strategies, account planning, prioritisation, and disciplined follow-through. Operational Excellence & Execution Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for the strategic portfolio. Build scalable processes and routines that support team performance in a fast-paced, high-growth environment. Adapt priorities and processes as business needs evolve while maintaining focus on results. Who You Are: Bachelor's degree in Business or equivalent experience is preferred 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience, ideally within SaaS or technology 5+ years leading quota-carrying client management, account management, or customer success teams responsible for retention, expansion, and customer outcomes Strong people leadership experience, with proven ability to coach, structure, and develop a growing team through change Experience operating in fast-paced sales environments with competing priorities Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction across a team-owned portfolio Experience with SaaS, technology, EDI, B2B commerce, eCommerce, invoicing, ERP, or supply chain solutions is preferred, but deep industry-specific expertise is not required Passion for driving customer success while achieving revenue goals Comfortable owning a team quota and enabling others to close, renew, expand, and protect customer revenue rather than operating as an individual contributor UK-based or able to work closely with UK and North American stakeholders strongly preferred Strong analytical, troubleshooting, and problem-solving capabilities Excellent relationship-building and executive communication skills Ability to understand and communicate technical concepts at the appropriate level Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite (preferred) Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world's leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others. For additional information, visit our website
