Assistant Front Office Manager (HOT0CDMC) Job Number: HOT0CDMC Work Locations Hilton London Kensington Hotel 179-199 Holland Park Avenue London W11 4UL WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. Annual Salary ranging from £36,000 up to £38,000 A WORLD OF REWARDS Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking (depending on availability) Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check in through check out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check in through check out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up selling techniques to promote hotel services and facilities Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail High level of IT proficiency High level of commercial awareness and sales capabilities Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Mar 13, 2026
Full time
Assistant Front Office Manager (HOT0CDMC) Job Number: HOT0CDMC Work Locations Hilton London Kensington Hotel 179-199 Holland Park Avenue London W11 4UL WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. Annual Salary ranging from £36,000 up to £38,000 A WORLD OF REWARDS Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking (depending on availability) Guest Experience Day after successfully passing probation Modern and inclusive Team Member's areas An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check in through check out. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check in through check out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up selling techniques to promote hotel services and facilities Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail High level of IT proficiency High level of commercial awareness and sales capabilities Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Brand Marketing Manager We have an exciting opportunity for an experienced Brand Marketing Manager to join a leading luxury hospitality and leisure business with an outstanding collection of premium venues across the UK. Alongside a competitive salary of up to 50,000, the benefits package is excellent, including free use of facilities across all venues for employees and their families, an annual bonus of up to 15% of salary, 20 days holiday plus Bank Holidays, your birthday off, and additional holiday awarded for length of service, pension with 5% employer contribution, hybrid working (home working with travel as required to venues primarily in the South of England), and discounts on food and drinks at all venues (50% when working and 25% when off duty). You'll also benefit from excellent opportunities for career development and a highly supportive team environment. Reporting to the Marketing Director and managing one direct report (Brand Marketing Executive), the focus of the role is on planning and delivering high-impact, multi-channel brand marketing campaigns aimed at increasing customer retention and driving new member acquisition. You will work across a diverse portfolio of venues, ensuring the brand is consistently represented while delivering creative and commercially effective marketing campaigns. Key Responsibilities: Plan and deliver integrated brand marketing campaigns across a diverse product portfolio and multiple UK sites Create compelling, brand-led messaging that resonates with target audiences Plan and deliver venue-specific marketing activities on time and within budget Drive owned-channel social media strategy across the business Produce copy across a wide range of platforms and formats, including web content, apps, email marketing, brochures, advertising, editorial content and press releases Champion consistency of brand voice across all materials and touchpoints Manage brand and content budgets Lead photography and videography shoots, including supplier briefing, on-site shoot management and asset distribution across the business Manage seasonal event campaign activity Measure and report on campaign success, including ROI and ROAS, providing insights on audience engagement and channel performance and making clear recommendations for future campaigns We are looking for an experienced Brand Marketing Manager with strong campaign management expertise across both digital and offline channels. The ideal candidate will have a background in hospitality, leisure, travel, entertainment, retail, or a related sector, along with excellent creative, organisational and communication skills. For more information, please apply now.
Mar 09, 2026
Full time
Brand Marketing Manager We have an exciting opportunity for an experienced Brand Marketing Manager to join a leading luxury hospitality and leisure business with an outstanding collection of premium venues across the UK. Alongside a competitive salary of up to 50,000, the benefits package is excellent, including free use of facilities across all venues for employees and their families, an annual bonus of up to 15% of salary, 20 days holiday plus Bank Holidays, your birthday off, and additional holiday awarded for length of service, pension with 5% employer contribution, hybrid working (home working with travel as required to venues primarily in the South of England), and discounts on food and drinks at all venues (50% when working and 25% when off duty). You'll also benefit from excellent opportunities for career development and a highly supportive team environment. Reporting to the Marketing Director and managing one direct report (Brand Marketing Executive), the focus of the role is on planning and delivering high-impact, multi-channel brand marketing campaigns aimed at increasing customer retention and driving new member acquisition. You will work across a diverse portfolio of venues, ensuring the brand is consistently represented while delivering creative and commercially effective marketing campaigns. Key Responsibilities: Plan and deliver integrated brand marketing campaigns across a diverse product portfolio and multiple UK sites Create compelling, brand-led messaging that resonates with target audiences Plan and deliver venue-specific marketing activities on time and within budget Drive owned-channel social media strategy across the business Produce copy across a wide range of platforms and formats, including web content, apps, email marketing, brochures, advertising, editorial content and press releases Champion consistency of brand voice across all materials and touchpoints Manage brand and content budgets Lead photography and videography shoots, including supplier briefing, on-site shoot management and asset distribution across the business Manage seasonal event campaign activity Measure and report on campaign success, including ROI and ROAS, providing insights on audience engagement and channel performance and making clear recommendations for future campaigns We are looking for an experienced Brand Marketing Manager with strong campaign management expertise across both digital and offline channels. The ideal candidate will have a background in hospitality, leisure, travel, entertainment, retail, or a related sector, along with excellent creative, organisational and communication skills. For more information, please apply now.
COME AND JOIN US We are currently seeking an innovative, resourceful and detail-oriented Head of Guest Experience, to play a vital supporting role in leading all aspects of this operation; overseeing Guest Experience, Guest Service, Guest Relations, Gleneagles Drivers and our Night team. Our Front of House team are responsible for our guests' first and last impressions. We're at the heart of the hotel, welcoming every guest from the moment they are collected by our Glen Drivers to our Linkperson wishing them a fond farewell. Every step of our guest journey, from check-in through to departure, has to be seamless and consistently exceed expectations. Our vision is to create the most incredible memories, ensuring a service that's unique, bespoke and tailored to our guests' requirements. We remember our guests specifically and we strive to find that "golden nugget" about each one so that we can do everything within our gift to customise and make their time with us special and memorable. The on target earning potential for this role is £42,356 / per annum - comprising a base salary of £37,356.00, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: A key member of our Front of House leadership team, leading from the front you'll be involved in every detail from pre-arrival to ensuring our guests are efficiently looked after; you'll spend your day ensuring every element of our operation is slick and exceptional and the team are supported throughout You'll be instrumental in the daily running our business, leading the morning meetings and play a vital role in the duty manager rota Striving to see our service through our guests' eyes, you'll take every opportunity to ensure their experience is incomparable You'll develop departmental standard operating procedures whilst consistently exploring opportunities for service improvements and looking for ways to distinguish what we do Motivating and training the team to upsell our rooms, making sure your team are fully conversant with all estate facilities and that they take advantage of selling opportunities; you'll have a consistent eye on how we can continue to optimise room sales Ensuring our guests are welcomed to and bid farewell from Gleneagles in a manner in keeping with their expectations, greeting and receiving key and influential guests in the absence of our senior team Organising team training and reinforcing the need to maintain the quality of the data we capture, and its usefulness to other teams across the estate Providing a climate in which each team member's career development is planned for, and with a focus on succession within the team and estate as a whole Playing a vital role in liaising and building relationships with our groups and events teams, supporting pre-planning and pre-meetings to ensure all expectations are met Liaising, with your team, on all correspondence from guests post departure with relevant feedback and ensure that both the guest feels compensated to but ensuring we are protecting the financial operation You'll be an early bird some days and a night owl others, working flexibly during the week and weekends, leading from the front and by example Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: Currently established in a similar Front of House leadership role, you have an outstanding track record of customer service achievements Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the first time Passionate about the industry and delivering a great service, you have flair and the natural ability to project a positive and friendly image Internally, you build relationships on trust and by truly understanding what your stakeholders need, always fulfilling your promises. Externally, you build relationships through warmth, curiosity and compassion, nurturing these relationships for the longer term, with a sharp eye on the needs and priorities of the business You like it when your work stands out from the crowd, and you make sure you're always one step ahead of industry trends; you've got your finger on the pulse and know what's happening in the neighbourhood. If something's escaped you, you know how to find out! Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Head ofGuest Experience, please forward your most recent CV to us today! INDMP
Mar 07, 2026
Full time
COME AND JOIN US We are currently seeking an innovative, resourceful and detail-oriented Head of Guest Experience, to play a vital supporting role in leading all aspects of this operation; overseeing Guest Experience, Guest Service, Guest Relations, Gleneagles Drivers and our Night team. Our Front of House team are responsible for our guests' first and last impressions. We're at the heart of the hotel, welcoming every guest from the moment they are collected by our Glen Drivers to our Linkperson wishing them a fond farewell. Every step of our guest journey, from check-in through to departure, has to be seamless and consistently exceed expectations. Our vision is to create the most incredible memories, ensuring a service that's unique, bespoke and tailored to our guests' requirements. We remember our guests specifically and we strive to find that "golden nugget" about each one so that we can do everything within our gift to customise and make their time with us special and memorable. The on target earning potential for this role is £42,356 / per annum - comprising a base salary of £37,356.00, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: A key member of our Front of House leadership team, leading from the front you'll be involved in every detail from pre-arrival to ensuring our guests are efficiently looked after; you'll spend your day ensuring every element of our operation is slick and exceptional and the team are supported throughout You'll be instrumental in the daily running our business, leading the morning meetings and play a vital role in the duty manager rota Striving to see our service through our guests' eyes, you'll take every opportunity to ensure their experience is incomparable You'll develop departmental standard operating procedures whilst consistently exploring opportunities for service improvements and looking for ways to distinguish what we do Motivating and training the team to upsell our rooms, making sure your team are fully conversant with all estate facilities and that they take advantage of selling opportunities; you'll have a consistent eye on how we can continue to optimise room sales Ensuring our guests are welcomed to and bid farewell from Gleneagles in a manner in keeping with their expectations, greeting and receiving key and influential guests in the absence of our senior team Organising team training and reinforcing the need to maintain the quality of the data we capture, and its usefulness to other teams across the estate Providing a climate in which each team member's career development is planned for, and with a focus on succession within the team and estate as a whole Playing a vital role in liaising and building relationships with our groups and events teams, supporting pre-planning and pre-meetings to ensure all expectations are met Liaising, with your team, on all correspondence from guests post departure with relevant feedback and ensure that both the guest feels compensated to but ensuring we are protecting the financial operation You'll be an early bird some days and a night owl others, working flexibly during the week and weekends, leading from the front and by example Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: Currently established in a similar Front of House leadership role, you have an outstanding track record of customer service achievements Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the first time Passionate about the industry and delivering a great service, you have flair and the natural ability to project a positive and friendly image Internally, you build relationships on trust and by truly understanding what your stakeholders need, always fulfilling your promises. Externally, you build relationships through warmth, curiosity and compassion, nurturing these relationships for the longer term, with a sharp eye on the needs and priorities of the business You like it when your work stands out from the crowd, and you make sure you're always one step ahead of industry trends; you've got your finger on the pulse and know what's happening in the neighbourhood. If something's escaped you, you know how to find out! Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Head ofGuest Experience, please forward your most recent CV to us today! INDMP
Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours tbc by mutual agreement and business need. Our Facilities team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. What you will be doing The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. Grounds upkeep: General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas. Building maintenance: Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. Undertake cyclical / seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. Support with biomass boiler maintenance and receive woodchip deliveries. Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. Health and safety: Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature aduits, emergency equipment inspections and tests, etc. Support the FM with risk assessments and work procedures relevant to the role. Maintain accurate records of all work carried out using systems in place for auditing. General duties: Basic joinery, carpentry and build projects done in house, under direction of the FM. Supervise outside contractors to ensure all jobs are carried out to agreed standards. Supervise corporate volunteer groups who support us with gardening or build projects. Support with setup and occasional on-the-day attendance at various events. Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. What you bring to the role Experience, Knowledge & Skills We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. Experience with grounds maintenance including tree and lawn care, gardening, etc. Experience of maintenance in heating, plumbing, electrical systems. Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. Hold a good level of fitness and able to work outside in variable weather conditions. Experience of conducting regular compliance checks, recording and reporting on them. Able to use digital systems for record keeping, including Microsoft Office and various apps. A current driving licence (tractor experience is also desirable). Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. Attributes and Behaviours Someone who takes pride in their work and enjoys getting things done. Customer centric mindset and a firm commitment to customer excellence and safety. Able to quickly establish a rapport and build effective relationships with a wide range of people. Composed demeanor and calm under pressure, able to dynamically prioritse and problem solve. Keen attention to detail, following procedures and recording actions reliably and consistently. Able to work independently, demonstrating proactivity and initiative. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Willing to both give and receive direction from others. Impeccable work ethic with a practical, flexible, and dynamic approach to work. Absolute commitment ot London Youth's principles of equality, diversity and inclusion. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on a historic estate, surrounded by nature. Cycle to Work scheme. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
Mar 03, 2026
Full time
Open to applicants looking for full time (37.5 hours per week); or part time, working morning or afternoon, with number of hours tbc by mutual agreement and business need. Our Facilities team works hard to ensure that every guest visiting Woodrow has a safe and memorable visit. You will be working alongside the wider team to maintain all buildings, including our Grade II listed Manor House and Leisure Centre, and the outside grounds and activity areas, to ensure the site is welcoming, tidy and safe for all. You will assist the Facilities Manager in ensuring we remain compliant with relevant Health & Safety legislation; and will be involved in various duties that contribute to the wider success of the Centre and London Youth. What you will be doing The Facilities Assistant provides logistical and maintenance support for the Woodrow estate and holds the following core responsibilities. This is not intended as an exhaustive list, and the job may change over time to reflect the changing needs of our centre, as well as the personal development needs of the post holder. Grounds upkeep: General upkeep of the 26-acre estate grounds e.g. pruning, mowing, planting, tidying gardens. Keeping grounds, paths and hard surfaces safe and free of ice, snow, leaves, weeds, etc. Maintaining the 3G astro pitch, cycle circuit and outdoor activity areas. Building maintenance: Undertake day-to-day minor repairs, e.g. patching, painting, leaky taps, hinges, caulking, etc. Undertake cyclical / seasonal jobs e.g. clearing gutters, drains, drain gratings, etc. Support with biomass boiler maintenance and receive woodchip deliveries. Support with basic utilities issues as they arise, e.g. heating, plumbing, electrical, etc. Health and safety: Undertake routine safety/compliance checks of all facilities including, among other things, legionella temperature aduits, emergency equipment inspections and tests, etc. Support the FM with risk assessments and work procedures relevant to the role. Maintain accurate records of all work carried out using systems in place for auditing. General duties: Basic joinery, carpentry and build projects done in house, under direction of the FM. Supervise outside contractors to ensure all jobs are carried out to agreed standards. Supervise corporate volunteer groups who support us with gardening or build projects. Support with setup and occasional on-the-day attendance at various events. Undertake other duties as reasonably requested by London Youth's management that ensure the ongoing success of the charity and delivery of excellent customer experiences. What you bring to the role Experience, Knowledge & Skills We do not expect candidates to have expertise in all areas, but at a minimum experience of minor buildings repairs and maintenance and groundskeeping work is essential to this role. Training will be provided to address some gaps where necessary and relevant. Experience with grounds maintenance including tree and lawn care, gardening, etc. Experience of maintenance in heating, plumbing, electrical systems. Demonstrable good practical DIY skills, including decorating, joinery, carpentry, repairs, etc. Experience using power and maintenance tools, including small tractor with mower, jigsaws, strimmers, etc. Demonstrable understanding of Health & Safety regulations relevant to this type of role; the importance of compliance, evidencing and contributing to this. Hold a good level of fitness and able to work outside in variable weather conditions. Experience of conducting regular compliance checks, recording and reporting on them. Able to use digital systems for record keeping, including Microsoft Office and various apps. A current driving licence (tractor experience is also desirable). Qualifications in the use of a chainsaw, power tools, tractor driving, pool plant are desirable. Attributes and Behaviours Someone who takes pride in their work and enjoys getting things done. Customer centric mindset and a firm commitment to customer excellence and safety. Able to quickly establish a rapport and build effective relationships with a wide range of people. Composed demeanor and calm under pressure, able to dynamically prioritse and problem solve. Keen attention to detail, following procedures and recording actions reliably and consistently. Able to work independently, demonstrating proactivity and initiative. Collaborative team player with a willingness to work effectively with others. Self-motivated with a positive attitude, growth mindset and keen willingness to develop. Willing to both give and receive direction from others. Impeccable work ethic with a practical, flexible, and dynamic approach to work. Absolute commitment ot London Youth's principles of equality, diversity and inclusion. You will be able to demonstrate our values of being: Ambitious Collaborative Inclusive Accountable Why work at Woodrow High House Health Care Cash Plan to help cover your healthcare essentials. Free access for you and your family to the Employee Assistance Programme. Free onsite parking. Branded quality uniform provided. Free access to the 'Headspace' app for you and your family. Free access to the Charity Mentoring Network, as a mentee or mentor. Free tea and coffee available in the 'Tea & Coffee Bar'. Free meals provided whilst on duty when the kitchen is serving young people in residence. Magnificent location on a historic estate, surrounded by nature. Cycle to Work scheme. You'll be working with a fantastic team of passionate colleagues across London Youth. An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. You will be making a difference to the lives of young people!
Job Description - Guest Service Manager (HOT0C8Y8) Job Description Guest Service Manager (Job Number: HOT0C8Y8) Work Locations Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Smart uniform provided Freeand healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check in through check out. What will I be doing? As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Guest Service team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Mar 02, 2026
Full time
Job Description - Guest Service Manager (HOT0C8Y8) Job Description Guest Service Manager (Job Number: HOT0C8Y8) Work Locations Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Smart uniform provided Freeand healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check in through check out. What will I be doing? As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Guest Service team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary What are we looking for? Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Job Guest Services, Operations, and Front Office
Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238 bedroom hotel with a superb range of leisure facilities and numerous daily activities. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay; we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; escalates issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Feb 28, 2026
Full time
Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238 bedroom hotel with a superb range of leisure facilities and numerous daily activities. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay; we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; escalates issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Why join Meldrum House Hotel? Due to our continued success, popularity, and commitment to excellence and innovation, Meldrum House is looking for an outstanding General Manager to join our team. We are proud to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Meldrum House is a truly unique destination featuring award-winning, locally sourced cuisine, an 800-year-old Cave Bar boasting over 120 whiskies, contemporary luxury dining domes, and an exceptional golf course ranked among Scotland's top 100. With 51 beautifully appointed bedrooms and several event spaces including a stunning ballroom and the iconic Titan Sky Bar dome. We deliver exceptional experiences for weddings, celebrations, corporate events, golfers, and leisure guests alike. Main Purpose of Job As General Manager, you will lead the overall operation and strategic direction of our prestigious 4-star hotel and golf club. You will be responsible for delivering the highest standards of service, guest satisfaction, profitability, and team engagement. This role requires an inspirational leader with strong 4- or 5-Red-Star experience and a passion for creating memorable experiences for guests and colleagues alike. Specific Tasks Provide clear strategic leadership and cultivate a positive, engaging workplace culture. Mentor, develop, and guide the senior leadership team across the property. Ensure exceptional operational standards and service delivery throughout the hotel and golf club Oversee compliance with all health, safety, fire, and building regulations in partnership with the facilities team. Implement and uphold 4 & 5 Red-Star standard operating procedures. Collaborate with the Head of Commercial to drive effective sales and marketing strategies and represent the hotel at industry events, FAM trips, and networking opportunities. Drive financial performance, including revenue growth, profit conversion, and cost-control efficiencies across all departments. Monitor market and competitor trends to identify new opportunities for commercial success. Lead the recruitment, training, and development of high-performing teams, ensuring succession planning and a strong employer brand. Champion guest satisfaction by delivering service excellence, resolving issues promptly, and maintaining exceptional standards across all areas. Support community and charity initiatives. Ensure legislative, policy, and compliance frameworks are consistently met across the business. About You You will be an exceptional leader with: Luxury 4- or 5-Red-Star hotel experience. A proven ability to build high-performing, guest-centric teams. Strong commercial acumen with a track record of driving revenue and profitability. Excellent communication skills and the confidence to represent the hotel at a senior level. A growth mindset, resilience, and a creative approach to problem-solving. The ability to make clear, data-informed decisions. A hands-on leadership style, leading by example while empowering others. Strong organisational skills and the ability to manage multiple priorities. Crisis management capability and sound judgement under pressure. What's in it for you? You'll meet great people, have fun at work, build lasting relationships, and continue to develop your skills. You'll also enjoy a competitive salary and a generous range of benefits, including: 35 days holiday Ongoing training and development Employee events and celebrations Access to our internal employee communication app Healthy meals on duty External Employee Assistance Programme Financial Wellbeing App (access earnings before pay day) Employee referral bonus Pension contributions Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here" Participation in our employee recognition schemes Long service recognition Complimentary overnight stay and dinner for two at probation pass and on each annual anniversary 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for you, friends, and family Spa treatment and product discounts Life Assurance cover Please note: This role does not meet the requirements for sponsorship under the Skilled Worker visa route. If this sounds like your next exciting step, click apply! We look forward to hearing from you!
Feb 18, 2026
Full time
Why join Meldrum House Hotel? Due to our continued success, popularity, and commitment to excellence and innovation, Meldrum House is looking for an outstanding General Manager to join our team. We are proud to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Meldrum House is a truly unique destination featuring award-winning, locally sourced cuisine, an 800-year-old Cave Bar boasting over 120 whiskies, contemporary luxury dining domes, and an exceptional golf course ranked among Scotland's top 100. With 51 beautifully appointed bedrooms and several event spaces including a stunning ballroom and the iconic Titan Sky Bar dome. We deliver exceptional experiences for weddings, celebrations, corporate events, golfers, and leisure guests alike. Main Purpose of Job As General Manager, you will lead the overall operation and strategic direction of our prestigious 4-star hotel and golf club. You will be responsible for delivering the highest standards of service, guest satisfaction, profitability, and team engagement. This role requires an inspirational leader with strong 4- or 5-Red-Star experience and a passion for creating memorable experiences for guests and colleagues alike. Specific Tasks Provide clear strategic leadership and cultivate a positive, engaging workplace culture. Mentor, develop, and guide the senior leadership team across the property. Ensure exceptional operational standards and service delivery throughout the hotel and golf club Oversee compliance with all health, safety, fire, and building regulations in partnership with the facilities team. Implement and uphold 4 & 5 Red-Star standard operating procedures. Collaborate with the Head of Commercial to drive effective sales and marketing strategies and represent the hotel at industry events, FAM trips, and networking opportunities. Drive financial performance, including revenue growth, profit conversion, and cost-control efficiencies across all departments. Monitor market and competitor trends to identify new opportunities for commercial success. Lead the recruitment, training, and development of high-performing teams, ensuring succession planning and a strong employer brand. Champion guest satisfaction by delivering service excellence, resolving issues promptly, and maintaining exceptional standards across all areas. Support community and charity initiatives. Ensure legislative, policy, and compliance frameworks are consistently met across the business. About You You will be an exceptional leader with: Luxury 4- or 5-Red-Star hotel experience. A proven ability to build high-performing, guest-centric teams. Strong commercial acumen with a track record of driving revenue and profitability. Excellent communication skills and the confidence to represent the hotel at a senior level. A growth mindset, resilience, and a creative approach to problem-solving. The ability to make clear, data-informed decisions. A hands-on leadership style, leading by example while empowering others. Strong organisational skills and the ability to manage multiple priorities. Crisis management capability and sound judgement under pressure. What's in it for you? You'll meet great people, have fun at work, build lasting relationships, and continue to develop your skills. You'll also enjoy a competitive salary and a generous range of benefits, including: 35 days holiday Ongoing training and development Employee events and celebrations Access to our internal employee communication app Healthy meals on duty External Employee Assistance Programme Financial Wellbeing App (access earnings before pay day) Employee referral bonus Pension contributions Following your first successful 3 months, you'll also receive Access to our discounts and wellbeing platform "Treat Yourself Here" Participation in our employee recognition schemes Long service recognition Complimentary overnight stay and dinner for two at probation pass and on each annual anniversary 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for you, friends, and family Spa treatment and product discounts Life Assurance cover Please note: This role does not meet the requirements for sponsorship under the Skilled Worker visa route. If this sounds like your next exciting step, click apply! We look forward to hearing from you!
