Company Description Field Care Supervisor Salary: £24,620 Location - Belfast BT5 4BD A driving licence and own transport is essential for this role Monday - Friday 9am - 5pm Do you have a passion for delivering exceptional care? Join CCH Group, the UK's largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community. Job Description What you'll do The role of the Field Care Supervisor is to support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker. Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments. Participate as required in multi-disciplinary review of service users' needs. Shadow new care workers in the field to ensure their competence. Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed. Field Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work. Qualifications What you need You would need experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user's home or, where required, in other settings such as hospitals or residential/nursing homes; Work in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support. This is a great chance to be part of one of the UK's most exciting business's within Domiciliary Care, who are going from strength to strength focusing on their growth and quality of care. What we offer Career Growth: Leadership opportunities with a trusted sector leader. Support: Access to top experts and innovative systems. Recognition: "Extraordinary Care Awards"-monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month. Additional Information Who We Are: At CCH Group, our vision is to become the best place to work in care. Our mission is to expand our reach so that those in need of care are never forgotten or alone. We achieve this by nurturing our people, elevating their roles in society, and transforming lives together. Our Values: COMMUNITY: We are stronger together. One team building a culture where our customers and people thrive. COURAGE: We boldly shape a better future, tackling challenges head-on. HEART: We are passionate and dedicated-we love what we do because what we do matters. Ready to Take the Next Step? Apply today and become part of a team that's transforming lives, one person at a time. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Mar 02, 2026
Full time
Company Description Field Care Supervisor Salary: £24,620 Location - Belfast BT5 4BD A driving licence and own transport is essential for this role Monday - Friday 9am - 5pm Do you have a passion for delivering exceptional care? Join CCH Group, the UK's largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community. Job Description What you'll do The role of the Field Care Supervisor is to support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker. Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments. Participate as required in multi-disciplinary review of service users' needs. Shadow new care workers in the field to ensure their competence. Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed. Field Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work. Qualifications What you need You would need experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user's home or, where required, in other settings such as hospitals or residential/nursing homes; Work in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support. This is a great chance to be part of one of the UK's most exciting business's within Domiciliary Care, who are going from strength to strength focusing on their growth and quality of care. What we offer Career Growth: Leadership opportunities with a trusted sector leader. Support: Access to top experts and innovative systems. Recognition: "Extraordinary Care Awards"-monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month. Additional Information Who We Are: At CCH Group, our vision is to become the best place to work in care. Our mission is to expand our reach so that those in need of care are never forgotten or alone. We achieve this by nurturing our people, elevating their roles in society, and transforming lives together. Our Values: COMMUNITY: We are stronger together. One team building a culture where our customers and people thrive. COURAGE: We boldly shape a better future, tackling challenges head-on. HEART: We are passionate and dedicated-we love what we do because what we do matters. Ready to Take the Next Step? Apply today and become part of a team that's transforming lives, one person at a time. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
New Directions Holdings Limited
Cardiff, South Glamorgan
Overview Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 Job purpose: To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Mar 02, 2026
Full time
Overview Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 Job purpose: To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Up to 32,000 per annum 40 Hours Great Staff Benefits A leading care provider who specialise in Domiciliary Care and Extra Care are looking for a Deputy Manager to join their Extra Care Scheme Horsham. What the service is offering and details of this Deputy Manager position: A permanent contract working full time, 40 hours per week Excellent annual salary of up to 32,000 depending on experience (this is negotiable for the right person) Store discounts On-site parking Company events As a Team Leader/Deputy Manager your responsibilities will be: Answering the phones and making phone calls Collaborate with other departments and teams within the business Assisting with other administration tasks when required Being a positive voice for the service by communicating with service users and their families in a dignified and person-centred way To oversee the co-ordination of care workers across all areas Deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met To ensure that each individual maintains the lifestyle of their choice by ensuring each person has a person-centred plan which is continually reviewed. Provide management, leadership, and support to all staff Ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities. Put in place measures to comply with CQC regulations and work to achieve the best care standards possible The skills, qualifications and qualities required in a Team Leader/Deputy Manager: Driving licence (preferred) Extra Care Experience (Essential) CQC Registration or willing to work towards getting CQC Registration Efficient, organised and experienced care professional Passionate about providing the best care To apply now, please follow the link provided. Alternatively, please call Sarah Ibbotson at PSR Solutions on (phone number removed) for more information. Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Mar 02, 2026
Full time
Up to 32,000 per annum 40 Hours Great Staff Benefits A leading care provider who specialise in Domiciliary Care and Extra Care are looking for a Deputy Manager to join their Extra Care Scheme Horsham. What the service is offering and details of this Deputy Manager position: A permanent contract working full time, 40 hours per week Excellent annual salary of up to 32,000 depending on experience (this is negotiable for the right person) Store discounts On-site parking Company events As a Team Leader/Deputy Manager your responsibilities will be: Answering the phones and making phone calls Collaborate with other departments and teams within the business Assisting with other administration tasks when required Being a positive voice for the service by communicating with service users and their families in a dignified and person-centred way To oversee the co-ordination of care workers across all areas Deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met To ensure that each individual maintains the lifestyle of their choice by ensuring each person has a person-centred plan which is continually reviewed. Provide management, leadership, and support to all staff Ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities. Put in place measures to comply with CQC regulations and work to achieve the best care standards possible The skills, qualifications and qualities required in a Team Leader/Deputy Manager: Driving licence (preferred) Extra Care Experience (Essential) CQC Registration or willing to work towards getting CQC Registration Efficient, organised and experienced care professional Passionate about providing the best care To apply now, please follow the link provided. Alternatively, please call Sarah Ibbotson at PSR Solutions on (phone number removed) for more information. Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.
Field Care Supervisor Care at Home Nurseplus Full-Time Based in Colchester Covering a wide area including Cambridge and Rayleigh Driving Licence & Access to a Car Required Nurseplus Care at Home is seeking a proactive and compassionate Field Care Supervisor to support the delivery of high-quality domiciliary care services across a large geographical area. This role is ideal for an experienced care professional who enjoys working in the community, supporting care staff, and ensuring outstanding standards of care for clients in their own homes. The Role As a Field Care Supervisor, you will play a key role in maintaining care quality and compliance across our service. You will work closely with the Registered Manager to support care staff, carry out assessments, and ensure care is delivered safely and in line with regulatory standards. Due to the wide coverage area, regular travel will be required. Key Responsibilities Conduct client assessments, reviews, and risk assessments in the community Carry out spot checks, supervisions, and competency assessments for care staff Support the induction and ongoing development of care workers Ensure care plans are accurate, person-centred, and up to date Respond to care concerns, incidents, and safeguarding matters Support compliance with Care Quality Commission (CQC) standards Work closely with office teams to maintain high-quality service delivery About You Previous experience in domiciliary care (Senior Carer, Care Coordinator, or Supervisor level preferred) Good understanding of CQC regulations and best practice Confident working independently across multiple locations Strong communication, organisational, and problem-solving skills NVQ Level 3 in Health & Social Care (or working towards) Full UK driving licence and access to a vehicle What We Offer £25,000 salary Ongoing training and professional development Supportive management and career progression opportunities Opportunity to make a real difference to people s lives If you are passionate about delivering high-quality care and enjoy a varied, field-based role, we would love to hear from you. Apply today to join Nurseplus Care at Home and support communities across Colchester, Cambridge, and Rayleigh.
Feb 27, 2026
Full time
Field Care Supervisor Care at Home Nurseplus Full-Time Based in Colchester Covering a wide area including Cambridge and Rayleigh Driving Licence & Access to a Car Required Nurseplus Care at Home is seeking a proactive and compassionate Field Care Supervisor to support the delivery of high-quality domiciliary care services across a large geographical area. This role is ideal for an experienced care professional who enjoys working in the community, supporting care staff, and ensuring outstanding standards of care for clients in their own homes. The Role As a Field Care Supervisor, you will play a key role in maintaining care quality and compliance across our service. You will work closely with the Registered Manager to support care staff, carry out assessments, and ensure care is delivered safely and in line with regulatory standards. Due to the wide coverage area, regular travel will be required. Key Responsibilities Conduct client assessments, reviews, and risk assessments in the community Carry out spot checks, supervisions, and competency assessments for care staff Support the induction and ongoing development of care workers Ensure care plans are accurate, person-centred, and up to date Respond to care concerns, incidents, and safeguarding matters Support compliance with Care Quality Commission (CQC) standards Work closely with office teams to maintain high-quality service delivery About You Previous experience in domiciliary care (Senior Carer, Care Coordinator, or Supervisor level preferred) Good understanding of CQC regulations and best practice Confident working independently across multiple locations Strong communication, organisational, and problem-solving skills NVQ Level 3 in Health & Social Care (or working towards) Full UK driving licence and access to a vehicle What We Offer £25,000 salary Ongoing training and professional development Supportive management and career progression opportunities Opportunity to make a real difference to people s lives If you are passionate about delivering high-quality care and enjoy a varied, field-based role, we would love to hear from you. Apply today to join Nurseplus Care at Home and support communities across Colchester, Cambridge, and Rayleigh.
An opportunity has arisen tojoin the St Elizabeth Hospice Great Yarmouth and Waveney Consultant PalliativeCare team. You will join a dynamic, friendly and established team of medicaland nurse consultants and the wider multidisciplinary team. Your post willprovide input predominantly to the James Paget University Hospital but with somecommunity and occasional inpatient unit cover at Beccles hospital. You will joinat a very exciting time in the region as new services are designed andimplemented. A new community hospice build for the area is at advanced stagesof development. The successful candidate will commencein August 2026. You will be employed bySt Elizabeth Hospice, supported by NHS Terms and Conditions. Eight sessions areavailable plus out of hours responsibility. There is flexibility around how thejob plan is delivered; interested candidates are strongly encouraged toapproach us for discussion. Please note that job description is awaiting RCP approval. Main duties of the job A Consultant post is availabledue to reconfiguration of services and recent expansion of the team. After 35years of delivering excellent care, St Elizabeth Hospice continues to driveforward innovation and development of services. Consultants in the team areinvolved in research and committed to the continual improvement of clinicalcare. You will have the opportunity to experience the design and early buildstages of a brand new hospice in the locality, and work in an acute hospitalthat is also undergoing a new hospital build program. The hospital sessions areprovided as in-reach, supporting the JPUH multidisciplinary Palliative CareTeam. The working relationship between the two organisations is well establishedclinically and there is excellent communication and cross setting workingacross acute, community and hospice inpatient settings. Interviewdate: 18th March 2026 About us St Elizabeth Hospice is ratedCQC outstanding and provides services in a large geographical area, offeringurban and rural diversity and places of outstanding natural beauty. Thiscoastal area of the country supports a good work-life balance and is easilyaccessible to London and beyond. There are strong links between local acute andpalliative care providers and with medical schools in the Universities of EastAnglia and Cambridge. Teaching opportunities abound. StElizabeth Hospice is committed to safeguarding and protecting the adults andyoung people that we work with and has a zero-tolerance approach to abuse,neglect and discrimination of any person. As such, all posts are subject to arigorous safer recruitment process, including the disclosure of criminalrecords and vetting checks. We have a range of robust safeguarding policies inplace which promote safeguarding across the hospice and staff are expected toundertake regular, mandatory safeguarding training to equip them with theknowledge and skills to identify and respond to potential risks. Job responsibilities JOBSUMMARY To work together withthe other palliative medicine consultants in the provision of medical servicesto patients of St Elizabeth Hospice, James Paget Hospital and East CoastCommunity Healthcare and to support staff.To develop services and improve integrated working between local PalliativeCare providers (Hospice, Hospital and in the wider community of the IntegratedCare Systems). This post has arisen following a readjustmentof posts following retirement and changes to team working patterns associatedwith expansion into the Great Yarmouth and Waveney Area. This post is 0.8 WTE. Termsand Conditions will be based on the current NHS Consultant Contract, (see JobPlans below) with the postholders contract held at the Hospice and there willbe an honorary contract with the James Paget Hospital and ECCH as required. The new post holder will join a growing medicalteam who work collaboratively and supportively to cover services across the twoservice areas, and rotation of area of responsibility is usual. Current consultant provision is 5.1 WTE (Hospice)of which 0.2 WTE supports Ipswich hospital alongside another 0.95 WTEconsultant. There will be cover from the other consultants for leave and asneed arises. There are also 3 full time Nurse Consultants embedded within theteam, one of whom provides clinical and service development support for GreatYarmouth and Waveney services. There are two Specialty Registrars on the Eastof England Palliative Medicine Specialty Training Scheme. There are also four middlegrade doctors providing support to both the IPUs as well as the outpatientclinical areas. There are 6 GPvocational training scheme doctors on attachment rotating with otherspecialties and two foundation year doctors. The team works closely alongside the fullmultidisciplinary team including nurses, Clinical Nurse Specialists, healthcareassistants, nurse associates, Physiotherapists, Occupational Therapists,counsellors, spiritual care workers and volunteers. The On-call commitment is approximately 1 in 8second on call with 5% availability supplement. This provides telephonicmedical and symptom control advice to St Elizabeth Hospice, Ipswich Hospital,West Suffolk Hospital and St Nicholas Hospice Care in Bury St Edmunds, JamesPaget Hospital (Gorleston), and community calls in Suffolk and the GreatYarmouth and Waveney area. This may involve taking calls from GPs, hospitaldoctors, nurses or allied healthcare professionals. There is no formalexpectation of face-to-face reviews on-call but should the consultant be onsite during that time then this time will be deducted from their clinical PAsin the next week and remunerated accordingly. There may be the need to dooccasional first on-call on an emergency basis and this will be compensated bya PA off in lieu for each PA done as first on-call (week night equals 1 PA andweekend equals 6 PAs). Formal consultant appraisal will be completedby the hospice appraisal team with St Elizabeth Hospice as the designated body andthe Medical Director of the Hospice as Responsible Officer. The postholder willbe supported through the appraisal and revalidation process. All new consultants can be mentored by anestablished consultant within the organisation or by one of the consultantsfrom the neighbouring Palliative Care service providers to enable them tosettle into the post and to support them in their initial years as aconsultant. Established consultants will also have access to mentoring orsupport as needed. Professional and Managerial 1.Oncall will be based on NHS terms and conditions and will be at 5%. There is noformal expectation of face-to-face reviews on call but should the consultant beon site during that time then this time will be deducted from their clinicalPAs in the next week. The job plan will then be reviewed to determine if adesignated PA is needed for on call. 2.Toassist in the supervision of junior medical and other staff in the hospice,ensuring that medical care and practice follow professional guidelines and StElizabeth Hospice Policies and Procedures. 3.Tosupport effective liaison and communication with relevant disciplines inrespect of all aspects of palliative and end of life care. 4.Toattend multidisciplinary team meetings at St Elizabeth Hospice, James PagetHospital or in the community (such as GSF meetings). 5.Toestablish and provide outpatient clinics and day services by St ElizabethHospice at Beccles Hospital or at other community sites as required and toundertake domiciliary visits as necessary. 6.Towork alongside key JPUH stakeholders to maintain and develop hospital-basedpalliative and end of life care in line with agreed strategic aims. The postmay incorporate the Clinical Lead for palliative care role, as a Trust internalappointment. 7.Tobe responsible with the other consultants for the admission, inpatient care anddischarge of patients at hospice inpatient sites. 8.Todevelop and maintain knowledge and skills to a level appropriate to theresponsibilities of the post. 9.Towork with colleagues in the development and provision of education and trainingin palliative care at St Elizabeth Hospice inpatient sites, James PagetHospital and the community. 10.Tocontribute to the initiation and conduct of research projects in PalliativeCare. 11.Toinitiate and participate in audit regarding palliative and end of life care inthe hospice, hospital and community 12.Torepresent the Hospice on local and national bodies as appropriate. 13.Formalconsultant appraisal will be completed by the hospice appraisal team with StElizabeth Hospice as the designated body with the Medical Director of theHospice as Responsible Officer. 14.Thepostholder will have administrative support from the patient servicesadministrators and will have a dedicated laptop in a sharedoffice and office facilities at associated sites. Service Development 15.Towork alongside colleagues in the development of hospice policies, proceduresand services. 16.Therewill be opportunity for post holders to develop service roles that may includeappraisal and clinical supervisor roles. General 17.Tobe a fully subscribed member of a recognised professional defence organisationand to provide evidence of membership to the Hospice HR department annually, oron request. 18.Towork at all times within the policies and procedures of the Hospice, reviewingsame and contributing to their development as appropriate, and to ensurecompliance to same by other members of staff. 19.Towork at all times within the policies and procedures of the James PagetHospital Foundation NHS Trust when working at the Trust. 20 . click apply for full job details
Feb 27, 2026
Full time
An opportunity has arisen tojoin the St Elizabeth Hospice Great Yarmouth and Waveney Consultant PalliativeCare team. You will join a dynamic, friendly and established team of medicaland nurse consultants and the wider multidisciplinary team. Your post willprovide input predominantly to the James Paget University Hospital but with somecommunity and occasional inpatient unit cover at Beccles hospital. You will joinat a very exciting time in the region as new services are designed andimplemented. A new community hospice build for the area is at advanced stagesof development. The successful candidate will commencein August 2026. You will be employed bySt Elizabeth Hospice, supported by NHS Terms and Conditions. Eight sessions areavailable plus out of hours responsibility. There is flexibility around how thejob plan is delivered; interested candidates are strongly encouraged toapproach us for discussion. Please note that job description is awaiting RCP approval. Main duties of the job A Consultant post is availabledue to reconfiguration of services and recent expansion of the team. After 35years of delivering excellent care, St Elizabeth Hospice continues to driveforward innovation and development of services. Consultants in the team areinvolved in research and committed to the continual improvement of clinicalcare. You will have the opportunity to experience the design and early buildstages of a brand new hospice in the locality, and work in an acute hospitalthat is also undergoing a new hospital build program. The hospital sessions areprovided as in-reach, supporting the JPUH multidisciplinary Palliative CareTeam. The working relationship between the two organisations is well establishedclinically and there is excellent communication and cross setting workingacross acute, community and hospice inpatient settings. Interviewdate: 18th March 2026 About us St Elizabeth Hospice is ratedCQC outstanding and provides services in a large geographical area, offeringurban and rural diversity and places of outstanding natural beauty. Thiscoastal area of the country supports a good work-life balance and is easilyaccessible to London and beyond. There are strong links between local acute andpalliative care providers and with medical schools in the Universities of EastAnglia and Cambridge. Teaching opportunities abound. StElizabeth Hospice is committed to safeguarding and protecting the adults andyoung people that we work with and has a zero-tolerance approach to abuse,neglect and discrimination of any person. As such, all posts are subject to arigorous safer recruitment process, including the disclosure of criminalrecords and vetting checks. We have a range of robust safeguarding policies inplace which promote safeguarding across the hospice and staff are expected toundertake regular, mandatory safeguarding training to equip them with theknowledge and skills to identify and respond to potential risks. Job responsibilities JOBSUMMARY To work together withthe other palliative medicine consultants in the provision of medical servicesto patients of St Elizabeth Hospice, James Paget Hospital and East CoastCommunity Healthcare and to support staff.To develop services and improve integrated working between local PalliativeCare providers (Hospice, Hospital and in the wider community of the IntegratedCare Systems). This post has arisen following a readjustmentof posts following retirement and changes to team working patterns associatedwith expansion into the Great Yarmouth and Waveney Area. This post is 0.8 WTE. Termsand Conditions will be based on the current NHS Consultant Contract, (see JobPlans below) with the postholders contract held at the Hospice and there willbe an honorary contract with the James Paget Hospital and ECCH as required. The new post holder will join a growing medicalteam who work collaboratively and supportively to cover services across the twoservice areas, and rotation of area of responsibility is usual. Current consultant provision is 5.1 WTE (Hospice)of which 0.2 WTE supports Ipswich hospital alongside another 0.95 WTEconsultant. There will be cover from the other consultants for leave and asneed arises. There are also 3 full time Nurse Consultants embedded within theteam, one of whom provides clinical and service development support for GreatYarmouth and Waveney services. There are two Specialty Registrars on the Eastof England Palliative Medicine Specialty Training Scheme. There are also four middlegrade doctors providing support to both the IPUs as well as the outpatientclinical areas. There are 6 GPvocational training scheme doctors on attachment rotating with otherspecialties and two foundation year doctors. The team works closely alongside the fullmultidisciplinary team including nurses, Clinical Nurse Specialists, healthcareassistants, nurse associates, Physiotherapists, Occupational Therapists,counsellors, spiritual care workers and volunteers. The On-call commitment is approximately 1 in 8second on call with 5% availability supplement. This provides telephonicmedical and symptom control advice to St Elizabeth Hospice, Ipswich Hospital,West Suffolk Hospital and St Nicholas Hospice Care in Bury St Edmunds, JamesPaget Hospital (Gorleston), and community calls in Suffolk and the GreatYarmouth and Waveney area. This may involve taking calls from GPs, hospitaldoctors, nurses or allied healthcare professionals. There is no formalexpectation of face-to-face reviews on-call but should the consultant be onsite during that time then this time will be deducted from their clinical PAsin the next week and remunerated accordingly. There may be the need to dooccasional first on-call on an emergency basis and this will be compensated bya PA off in lieu for each PA done as first on-call (week night equals 1 PA andweekend equals 6 PAs). Formal consultant appraisal will be completedby the hospice appraisal team with St Elizabeth Hospice as the designated body andthe Medical Director of the Hospice as Responsible Officer. The postholder willbe supported through the appraisal and revalidation process. All new consultants can be mentored by anestablished consultant within the organisation or by one of the consultantsfrom the neighbouring Palliative Care service providers to enable them tosettle into the post and to support them in their initial years as aconsultant. Established consultants will also have access to mentoring orsupport as needed. Professional and Managerial 1.Oncall will be based on NHS terms and conditions and will be at 5%. There is noformal expectation of face-to-face reviews on call but should the consultant beon site during that time then this time will be deducted from their clinicalPAs in the next week. The job plan will then be reviewed to determine if adesignated PA is needed for on call. 2.Toassist in the supervision of junior medical and other staff in the hospice,ensuring that medical care and practice follow professional guidelines and StElizabeth Hospice Policies and Procedures. 3.Tosupport effective liaison and communication with relevant disciplines inrespect of all aspects of palliative and end of life care. 4.Toattend multidisciplinary team meetings at St Elizabeth Hospice, James PagetHospital or in the community (such as GSF meetings). 5.Toestablish and provide outpatient clinics and day services by St ElizabethHospice at Beccles Hospital or at other community sites as required and toundertake domiciliary visits as necessary. 6.Towork alongside key JPUH stakeholders to maintain and develop hospital-basedpalliative and end of life care in line with agreed strategic aims. The postmay incorporate the Clinical Lead for palliative care role, as a Trust internalappointment. 7.Tobe responsible with the other consultants for the admission, inpatient care anddischarge of patients at hospice inpatient sites. 8.Todevelop and maintain knowledge and skills to a level appropriate to theresponsibilities of the post. 9.Towork with colleagues in the development and provision of education and trainingin palliative care at St Elizabeth Hospice inpatient sites, James PagetHospital and the community. 10.Tocontribute to the initiation and conduct of research projects in PalliativeCare. 11.Toinitiate and participate in audit regarding palliative and end of life care inthe hospice, hospital and community 12.Torepresent the Hospice on local and national bodies as appropriate. 13.Formalconsultant appraisal will be completed by the hospice appraisal team with StElizabeth Hospice as the designated body with the Medical Director of theHospice as Responsible Officer. 14.Thepostholder will have administrative support from the patient servicesadministrators and will have a dedicated laptop in a sharedoffice and office facilities at associated sites. Service Development 15.Towork alongside colleagues in the development of hospice policies, proceduresand services. 16.Therewill be opportunity for post holders to develop service roles that may includeappraisal and clinical supervisor roles. General 17.Tobe a fully subscribed member of a recognised professional defence organisationand to provide evidence of membership to the Hospice HR department annually, oron request. 18.Towork at all times within the policies and procedures of the Hospice, reviewingsame and contributing to their development as appropriate, and to ensurecompliance to same by other members of staff. 19.Towork at all times within the policies and procedures of the James PagetHospital Foundation NHS Trust when working at the Trust. 20 . click apply for full job details
Care Coordinator Care at Home Nurseplus Full-Time Office-Based Office based at our Colchester branch Full UK Driving Licence & Access to a Vehicle Required Nurseplus Care at Home is seeking an experienced and organised Care Coordinator to join our Colchester office. This role is ideal for someone with previous experience in domiciliary care coordination who thrives in a fast-paced environment and is passionate about delivering high-quality, person-centred care. The Role As a Care Coordinator, you will play a vital role in the smooth day-to-day running of the service. You will be responsible for scheduling care visits, supporting care staff, liaising with clients and families, and ensuring continuity of care across the community. Although this is an office-based role, a driving licence and access to a vehicle are essential to support occasional field visits, assessments, and cover when required. Key Responsibilities Coordinate and schedule care visits using electronic care planning systems Match care staff to clients based on skills, availability, and continuity Act as a main point of contact for clients, families, and care workers Manage rota changes, sickness, and emergency cover efficiently Support the Registered Manager and Field Care Supervisors with care delivery Ensure care plans, risk assessments, and records are accurate and up to date Maintain compliance with Care Quality Commission (CQC) requirements About You Previous experience as a Care Coordinator within domiciliary care (essential) Strong understanding of care scheduling and staffing challenges Excellent organisational, communication, and problem-solving skills Confident using care management and rostering systems Ability to work under pressure and manage multiple priorities Full UK driving licence and access to a vehicle What We Offer £25,000 salary Ongoing training and professional development Supportive and experienced management team Career progression within a national organisation 25 days annual leave plus bank holidays If you are an experienced Care Coordinator looking for a stable, office-based role within a growing care provider, we would love to hear from you. Apply today to join Nurseplus Care at Home in Colchester and help deliver outstanding care to our local community. INDPRM
Feb 27, 2026
Full time
Care Coordinator Care at Home Nurseplus Full-Time Office-Based Office based at our Colchester branch Full UK Driving Licence & Access to a Vehicle Required Nurseplus Care at Home is seeking an experienced and organised Care Coordinator to join our Colchester office. This role is ideal for someone with previous experience in domiciliary care coordination who thrives in a fast-paced environment and is passionate about delivering high-quality, person-centred care. The Role As a Care Coordinator, you will play a vital role in the smooth day-to-day running of the service. You will be responsible for scheduling care visits, supporting care staff, liaising with clients and families, and ensuring continuity of care across the community. Although this is an office-based role, a driving licence and access to a vehicle are essential to support occasional field visits, assessments, and cover when required. Key Responsibilities Coordinate and schedule care visits using electronic care planning systems Match care staff to clients based on skills, availability, and continuity Act as a main point of contact for clients, families, and care workers Manage rota changes, sickness, and emergency cover efficiently Support the Registered Manager and Field Care Supervisors with care delivery Ensure care plans, risk assessments, and records are accurate and up to date Maintain compliance with Care Quality Commission (CQC) requirements About You Previous experience as a Care Coordinator within domiciliary care (essential) Strong understanding of care scheduling and staffing challenges Excellent organisational, communication, and problem-solving skills Confident using care management and rostering systems Ability to work under pressure and manage multiple priorities Full UK driving licence and access to a vehicle What We Offer £25,000 salary Ongoing training and professional development Supportive and experienced management team Career progression within a national organisation 25 days annual leave plus bank holidays If you are an experienced Care Coordinator looking for a stable, office-based role within a growing care provider, we would love to hear from you. Apply today to join Nurseplus Care at Home in Colchester and help deliver outstanding care to our local community. INDPRM
Exciting opportunity has arisen for a 5 session salaried GP to join our team at Bridgewater Surgeries. The role will be working across 4 sites with a working pattern of Wed/Thurs/Fri. Main duties of the job The post-holder will manage a caseload of patients and dealwith a wide range of health needs in a primary care setting, ensuring thehighest standards of care for all registered and temporary patients. This role will include:- A pro rata commitment of duty/on call sessions Domiciliary/Nursinghome visits on a shared and demand basis Attendanceat weekly lunchtime meetings (a mixture of MDT, staff and clinicalmeetings which will offer clinical education, SEA and can be used for appraisalpurposes Alist of usual patients DebriefingPhysicians Associates, trainees, medical students Ashare of extended hours allocation. About us BRIDGEWATER SURGERIES We are a large, dynamic trainingPractice with a growing list size of over 36,000 patients across 4 sites. About the practice: 13 Partners, 12 Salaried GPs along with a team of PA's, Nurses, HCA, Pharmacists, Pharmacy Technicians and Admin We are a training Practice for GPRegistrars, Medical Students, Physician Associates. SystmOne users Job responsibilities Job summary: The post-holder will manage a caseload and dealwith a wide range of health needs in a primary care setting, ensuring thehighest standards of care for all registered and temporary patients. Clinical responsibilities: In accordance with the practice timetable, as agreed, thepost-holder will make themselves available to undertake a variety ofduties, including surgery consultations, telephone consultations andqueries, visiting patients at home, checking and signing repeatprescriptions and dealing with queries, paperwork and correspondence in atimely fashion Making professional, autonomous decisions in relation topresenting problems, whether self-referred or referred from other healthcare workers within the organisation Assessing the health care needs of patients with undifferentiatedand undiagnosed problems Screening patients for disease risk factors and early signs ofillness Developing care plans for health in consultation with patients andin line with current practice disease management protocols Providing counselling and health education Admitting or discharging patients to and from the caseload andreferring to other care providers as appropriate Recording clear and contemporaneous consultation notes to agreedstandards Compiling and issuing computer-generated acute and repeatprescriptions (avoiding hand-written prescriptions whenever possible) Prescribing in accordance with the practice prescribing formulary(or generically) whenever this is clinically appropriate In general, the post-holder will be expected to undertake all thenormal duties and responsibilities associated with a GP working withinprimary care. Person Specification Qualifications Qualified GP MRCGP Vocational Training Certificate or equivalent General Practitioner (Certificate of Completion of Training) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 21, 2026
Full time
Exciting opportunity has arisen for a 5 session salaried GP to join our team at Bridgewater Surgeries. The role will be working across 4 sites with a working pattern of Wed/Thurs/Fri. Main duties of the job The post-holder will manage a caseload of patients and dealwith a wide range of health needs in a primary care setting, ensuring thehighest standards of care for all registered and temporary patients. This role will include:- A pro rata commitment of duty/on call sessions Domiciliary/Nursinghome visits on a shared and demand basis Attendanceat weekly lunchtime meetings (a mixture of MDT, staff and clinicalmeetings which will offer clinical education, SEA and can be used for appraisalpurposes Alist of usual patients DebriefingPhysicians Associates, trainees, medical students Ashare of extended hours allocation. About us BRIDGEWATER SURGERIES We are a large, dynamic trainingPractice with a growing list size of over 36,000 patients across 4 sites. About the practice: 13 Partners, 12 Salaried GPs along with a team of PA's, Nurses, HCA, Pharmacists, Pharmacy Technicians and Admin We are a training Practice for GPRegistrars, Medical Students, Physician Associates. SystmOne users Job responsibilities Job summary: The post-holder will manage a caseload and dealwith a wide range of health needs in a primary care setting, ensuring thehighest standards of care for all registered and temporary patients. Clinical responsibilities: In accordance with the practice timetable, as agreed, thepost-holder will make themselves available to undertake a variety ofduties, including surgery consultations, telephone consultations andqueries, visiting patients at home, checking and signing repeatprescriptions and dealing with queries, paperwork and correspondence in atimely fashion Making professional, autonomous decisions in relation topresenting problems, whether self-referred or referred from other healthcare workers within the organisation Assessing the health care needs of patients with undifferentiatedand undiagnosed problems Screening patients for disease risk factors and early signs ofillness Developing care plans for health in consultation with patients andin line with current practice disease management protocols Providing counselling and health education Admitting or discharging patients to and from the caseload andreferring to other care providers as appropriate Recording clear and contemporaneous consultation notes to agreedstandards Compiling and issuing computer-generated acute and repeatprescriptions (avoiding hand-written prescriptions whenever possible) Prescribing in accordance with the practice prescribing formulary(or generically) whenever this is clinically appropriate In general, the post-holder will be expected to undertake all thenormal duties and responsibilities associated with a GP working withinprimary care. Person Specification Qualifications Qualified GP MRCGP Vocational Training Certificate or equivalent General Practitioner (Certificate of Completion of Training) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
New Directions Holdings Limited
Parkgate, Yorkshire
Overview We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. Job purpose To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events
Feb 04, 2026
Full time
Overview We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. Job purpose To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events