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Director Global Market Research
BioNTech IMFS
London, United Kingdom full time Job ID:10531 The Director, Global Market Research will help establish BioNTech's Global commercial market research capabilities for its multiple upcoming global launches in Oncology. You will be part of the best-in-class high-performing team with great visibility to the senior leadership. Your main tasks are: Design and conduct qualitative and quantitative primary market research to generate insights about market sizing, patient demographics, patient journey, treatment patterns, unmet medical needs, future treatment options, prescriber preferences / behaviors / motivations, product demand, buying process, competitors' strategies/activities, reactions of target audiences to new products, effects of promotional efforts in key Global markets Support development of market research best practices, annual market research strategy, plan, roadmap, budget, operating model, communication model Design innovative ways of conducting and delivering market research in an extremely fast-paced budget-constrained environment Establish as Subject Matter Expert in Oncology and Infectious Diseases Perform secondary market research from syndicated sources for pipeline products Work closely with Global marketing, Global market access, Global forecasting, Global data analytics & AI, US and other affiliate market research teams Communicate market research insights effectively to senior leadership to drive strategic decisions What you have to offer: Experience working in innovative ways in extremely fast-paced budget-constrained biotech environment 10+ years of commercial market research and related experience in biopharma or agency 5+ years of Global Oncology commercial market research experience Knowledge of strengths and weaknesses of multiple Global market research vendors Deep expertise in multiple Oncology markets BioNTech is committed to the wellbeing of our team members and offers a variety of benefits in support of our diverse employee base. We offer competitive remuneration packages which is determined by the specific role, location of employment and also the selected candidate's qualifications and experience. Note: The availability, eligibility and design of the listed benefits may vary depending on the location. The final requirements for the individual use of our benefits are based on the company's internal policies and applicable law. How to apply: Apply now by sending us your application documents including Curriculum Vitae, copy of ID, copies of degree certificates and professional certificates, motivation letter as well as your contact details via our online form. Only applications sent via our online form shall be considered. By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider 'HireRight'. You will be informed accordingly by your BioNTech-Recruiter. We are looking forward receiving your application. Inspired? Become part of . BioNTech, the story At BioNTech, we are more than just a biotechnology company - we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases. Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encouragecreativity, and develop business strategies driven by our shared passion for advancing medicine. Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world. BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you!
Dec 13, 2025
Full time
London, United Kingdom full time Job ID:10531 The Director, Global Market Research will help establish BioNTech's Global commercial market research capabilities for its multiple upcoming global launches in Oncology. You will be part of the best-in-class high-performing team with great visibility to the senior leadership. Your main tasks are: Design and conduct qualitative and quantitative primary market research to generate insights about market sizing, patient demographics, patient journey, treatment patterns, unmet medical needs, future treatment options, prescriber preferences / behaviors / motivations, product demand, buying process, competitors' strategies/activities, reactions of target audiences to new products, effects of promotional efforts in key Global markets Support development of market research best practices, annual market research strategy, plan, roadmap, budget, operating model, communication model Design innovative ways of conducting and delivering market research in an extremely fast-paced budget-constrained environment Establish as Subject Matter Expert in Oncology and Infectious Diseases Perform secondary market research from syndicated sources for pipeline products Work closely with Global marketing, Global market access, Global forecasting, Global data analytics & AI, US and other affiliate market research teams Communicate market research insights effectively to senior leadership to drive strategic decisions What you have to offer: Experience working in innovative ways in extremely fast-paced budget-constrained biotech environment 10+ years of commercial market research and related experience in biopharma or agency 5+ years of Global Oncology commercial market research experience Knowledge of strengths and weaknesses of multiple Global market research vendors Deep expertise in multiple Oncology markets BioNTech is committed to the wellbeing of our team members and offers a variety of benefits in support of our diverse employee base. We offer competitive remuneration packages which is determined by the specific role, location of employment and also the selected candidate's qualifications and experience. Note: The availability, eligibility and design of the listed benefits may vary depending on the location. The final requirements for the individual use of our benefits are based on the company's internal policies and applicable law. How to apply: Apply now by sending us your application documents including Curriculum Vitae, copy of ID, copies of degree certificates and professional certificates, motivation letter as well as your contact details via our online form. Only applications sent via our online form shall be considered. By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider 'HireRight'. You will be informed accordingly by your BioNTech-Recruiter. We are looking forward receiving your application. Inspired? Become part of . BioNTech, the story At BioNTech, we are more than just a biotechnology company - we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases. Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encouragecreativity, and develop business strategies driven by our shared passion for advancing medicine. Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world. BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you!
Postdoctoral Research Associate in Molecular Scattering
Heriot-Watt University Malaysia Edinburgh, Midlothian
Role: Postdoctoral Research Associate in Molecular Scattering Directorate: School of Engineering and Physical Sciences Grade: Grade 7 - £37,694 - £47,389 Contract Type: Full Time (1FTE), Fixed Term until 31 May 2026 Rewards and Benefits: 33 days annual leave, plus 9 buildings closed days for all full time staff (Part time workers should pro rata this by their FTE). Use our total rewards calculator: to see the value of benefits provided by Heriot-Watt University. Detailed Description The Programme Grant 'New Directions in Molecular Scattering: Multiple Pathways and Products', held jointly by Heriot-Watt University and University of Oxford, seeks a new postdoctoral research associate under the supervision of Prof Ken McKendrick and Prof Matt Costen. Although based at Heriot-Watt, the post will involve close collaboration with the groups of Prof Stuart Mackenzie and potentially Prof Claire Vallance at University of Oxford. The post will primarily focus on the theme of Scattering for Catalysis, carrying out experiments on the creation of Al projectiles by laser ablation and their reactions with fluorinated liquid surfaces. The aim is to develop a method for quantifying the surface exposure of fluorinated groups in liquids of different chemical composition. There may also be a secondary opportunity to contribute to the theme of Scattering for the Atmosphere, through experiments involving collisions of a molecular beam of OH radicals with the surfaces of selected liquids and self assembled monolayers. These target systems are selected for their relevance to the chemical functionalities present at the surfaces of atmospheric aerosol particles. Key Duties and Responsibilities Conduct high quality, rigorous scientific research through acquisition, analysis and interpretation of data. Maintain written records of research results and manage data storage. Progress any generated intellectual property. Assist in the day to day maintenance of the experimental facilities, liaising with companies and external collaborators, to ensure that the laboratory is operated in a safe and efficient manner. Operate (and supervising the operation of) fixed wavelength and tuneable lasers, vacuum apparatus and associated optics, detectors, electronics, etc. Maintain and upgrading the interface of apparatus to computer control for data acquisition; adapt and develop data processing and analysis codes. Regular communication with other investigators within the Programme at Heriot Watt and University of Oxford and external collaborators elsewhere, through online forms of communication and periodic travel to joint meetings. Preparation of scientific papers; presentation of research at conferences. Continue to update personal knowledge, and build internal and external contacts, to develop skills within your own specialist research area. You will be expected to take on certain administrative responsibilities associated with the grant, such as limited budgetary control and the preparation of reports. Contribute more widely to the activities of the Dynamics and Structure grouping within the Institute of Chemical Sciences at Heriot Watt, by attending and contributing to group meetings and seminars, etc. You may be required to undertake some restricted teaching duties in topics related to the post, within specified contractual limits. You will be expected to be involved in outreach activities, with roles that can be tuned to the specific preferences of the candidate but will involve e.g. talks for the general public, preparation of material for public interest sections of the website, or preparation of experimental demonstrations. Education, Qualifications and Experience Essential Criteria A PhD in a relevant area of Physical Chemistry or Chemical Physics or related subject (or a thesis submitted by the start date of the post). A record of high quality publications, and evidence of contribution to the writing of these publications proportionate to opportunity. Proven academic ability and a demonstrable high level of technical competence in experimental science and the analysis / modelling of the results. Expertise in some or all of the following technologies and experience of their application in a relevant research discipline: lasers; high vacuum technology; molecular beams; laser induced fluorescence detection; velocity map imaging detection. An excellent general knowledge of related areas through reading of the literature and attendance at seminars and conferences. Ability to formulate and progress work on your own initiative, working with a minimum of supervision but extracting the benefits of an excellent research environment. Ability to keep detailed laboratory records and report on progress at regular intervals. Ability to articulate research work, both in written technical reports and scientific papers, and by oral presentation. Enthusiasm to work as part of a team at Heriot Watt and more widely with other members of the Programme at University of Oxford and external collaborators. Desirable Criteria Experience of programming for data acquisition (e.g. LabVIEW) and analysis, or of offline code for simulation or analysis. Experience in leading the writing of scientific papers. Experience, subject to opportunity, of managing research expenditure within a specified budget. About Our Team The EPSRC Programme Grant 'New Directions in Molecular Scattering: Multiple Pathways and Products' is a joint initiative between investigators in the Institute of Chemical Sciences at Heriot Watt University (HWU) and the Department of Chemistry at University of Oxford (OXF). There are four investigators at HWU: Prof Ken McKendrick (PI), Prof Matt Costen, Dr Stuart Greaves and Prof Martin Paterson; and three at OXF: Prof Mark Brouard, Prof Stuart Mackenzie and Prof Claire Vallance. There are well equipped laboratories at both sites, engaging primarily in molecular beam scattering and laser spectroscopic detection experiments, combined with access to advanced computational chemistry facilities. There are on going collaborations with a range of experimental and theoretical groups within HWU and OXF, elsewhere in the UK, and internationally. The dates of the project are 01/06/2020-31/05/2026. It is supported by £5.9M funding from EPSRC. How to Apply Please submit via the Heriot Watt on line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV. Applications can be submitted up to midnight (UK time) on Tuesday 16th December 2025. Equality and Diversity Heriot WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot WattUniversity values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award winning work in Disability Inclusive Science Careers Benefits Calculator Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University.
Dec 12, 2025
Full time
Role: Postdoctoral Research Associate in Molecular Scattering Directorate: School of Engineering and Physical Sciences Grade: Grade 7 - £37,694 - £47,389 Contract Type: Full Time (1FTE), Fixed Term until 31 May 2026 Rewards and Benefits: 33 days annual leave, plus 9 buildings closed days for all full time staff (Part time workers should pro rata this by their FTE). Use our total rewards calculator: to see the value of benefits provided by Heriot-Watt University. Detailed Description The Programme Grant 'New Directions in Molecular Scattering: Multiple Pathways and Products', held jointly by Heriot-Watt University and University of Oxford, seeks a new postdoctoral research associate under the supervision of Prof Ken McKendrick and Prof Matt Costen. Although based at Heriot-Watt, the post will involve close collaboration with the groups of Prof Stuart Mackenzie and potentially Prof Claire Vallance at University of Oxford. The post will primarily focus on the theme of Scattering for Catalysis, carrying out experiments on the creation of Al projectiles by laser ablation and their reactions with fluorinated liquid surfaces. The aim is to develop a method for quantifying the surface exposure of fluorinated groups in liquids of different chemical composition. There may also be a secondary opportunity to contribute to the theme of Scattering for the Atmosphere, through experiments involving collisions of a molecular beam of OH radicals with the surfaces of selected liquids and self assembled monolayers. These target systems are selected for their relevance to the chemical functionalities present at the surfaces of atmospheric aerosol particles. Key Duties and Responsibilities Conduct high quality, rigorous scientific research through acquisition, analysis and interpretation of data. Maintain written records of research results and manage data storage. Progress any generated intellectual property. Assist in the day to day maintenance of the experimental facilities, liaising with companies and external collaborators, to ensure that the laboratory is operated in a safe and efficient manner. Operate (and supervising the operation of) fixed wavelength and tuneable lasers, vacuum apparatus and associated optics, detectors, electronics, etc. Maintain and upgrading the interface of apparatus to computer control for data acquisition; adapt and develop data processing and analysis codes. Regular communication with other investigators within the Programme at Heriot Watt and University of Oxford and external collaborators elsewhere, through online forms of communication and periodic travel to joint meetings. Preparation of scientific papers; presentation of research at conferences. Continue to update personal knowledge, and build internal and external contacts, to develop skills within your own specialist research area. You will be expected to take on certain administrative responsibilities associated with the grant, such as limited budgetary control and the preparation of reports. Contribute more widely to the activities of the Dynamics and Structure grouping within the Institute of Chemical Sciences at Heriot Watt, by attending and contributing to group meetings and seminars, etc. You may be required to undertake some restricted teaching duties in topics related to the post, within specified contractual limits. You will be expected to be involved in outreach activities, with roles that can be tuned to the specific preferences of the candidate but will involve e.g. talks for the general public, preparation of material for public interest sections of the website, or preparation of experimental demonstrations. Education, Qualifications and Experience Essential Criteria A PhD in a relevant area of Physical Chemistry or Chemical Physics or related subject (or a thesis submitted by the start date of the post). A record of high quality publications, and evidence of contribution to the writing of these publications proportionate to opportunity. Proven academic ability and a demonstrable high level of technical competence in experimental science and the analysis / modelling of the results. Expertise in some or all of the following technologies and experience of their application in a relevant research discipline: lasers; high vacuum technology; molecular beams; laser induced fluorescence detection; velocity map imaging detection. An excellent general knowledge of related areas through reading of the literature and attendance at seminars and conferences. Ability to formulate and progress work on your own initiative, working with a minimum of supervision but extracting the benefits of an excellent research environment. Ability to keep detailed laboratory records and report on progress at regular intervals. Ability to articulate research work, both in written technical reports and scientific papers, and by oral presentation. Enthusiasm to work as part of a team at Heriot Watt and more widely with other members of the Programme at University of Oxford and external collaborators. Desirable Criteria Experience of programming for data acquisition (e.g. LabVIEW) and analysis, or of offline code for simulation or analysis. Experience in leading the writing of scientific papers. Experience, subject to opportunity, of managing research expenditure within a specified budget. About Our Team The EPSRC Programme Grant 'New Directions in Molecular Scattering: Multiple Pathways and Products' is a joint initiative between investigators in the Institute of Chemical Sciences at Heriot Watt University (HWU) and the Department of Chemistry at University of Oxford (OXF). There are four investigators at HWU: Prof Ken McKendrick (PI), Prof Matt Costen, Dr Stuart Greaves and Prof Martin Paterson; and three at OXF: Prof Mark Brouard, Prof Stuart Mackenzie and Prof Claire Vallance. There are well equipped laboratories at both sites, engaging primarily in molecular beam scattering and laser spectroscopic detection experiments, combined with access to advanced computational chemistry facilities. There are on going collaborations with a range of experimental and theoretical groups within HWU and OXF, elsewhere in the UK, and internationally. The dates of the project are 01/06/2020-31/05/2026. It is supported by £5.9M funding from EPSRC. How to Apply Please submit via the Heriot Watt on line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV. Applications can be submitted up to midnight (UK time) on Tuesday 16th December 2025. Equality and Diversity Heriot WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot WattUniversity values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website and also our award winning work in Disability Inclusive Science Careers Benefits Calculator Use our total rewards calculator: to see the value of benefits provided by Heriot Watt University.
Deloitte LLP
Associate Director, Business Development & Technology Delivery Lead - Life-Sciences and Healthc ...
Deloitte LLP
Deloitte's Life-Sciences and Healthcare (LSHC) team works on the forefront of digital innovation and technology change within the industry. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, through to building brand new digital banks and propositions. As part of the LSHC industry practice, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the value chain (with a focus on quality, regulatory compliance, and delivery excellence). Starting from strategy and proposition definition to detailed operations and tech design and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications. If you want to be part of our growing team, work with our clients to reshape the LSHC and help to develop junior talent, we would be delighted to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Are you a driven professional who wants to make an impact within the Life Sciences and Healthcare sector? Are you passionate about leading technology sales to drive commercial growth within the Life Sciences and Healthcare sector? Do you thrive on delivering large technology transformation programs that deal with advanced technologies for clients? Do you have an entrepreneurial mindset that drives continuous innovation, a big-picture perspective, and the ability to establish innovative services and solutions that help clients transform their business? As an Associate Director in our Life-Sciences & Healthcare team, you will have the opportunity to: Lead technology offering sales: Identify growth opportunities and develop & execute a strategic sales plan to meet or exceed revenue targets in the Life Sciences and Healthcare sector. Develop winning value propositions, proposals, and RFP responses in the Life Sciences and Healthcare sector. Conduct discovery sessions to understand customer pain points and technology requirements. Drive Project Management & Delivery Excellence: Lead project workstreams or clients' strategic initiatives, taking ownership of project planning, resource allocation, budget management, and timely delivery of high-quality deliverables. Lead large technology delivery programs that involve modern cloud-based technologies / platforms in the Life Sciences and Healthcare sector Manage client relationships effectively, acting as a trusted advisor and ensuring client satisfaction. Contribute to Service Offering Growth: Mentor and coach junior team members, fostering their professional development in the Life Sciences and Healthcare sector. Stay abreast of evolving technology landscapes and industry best practices in Life Sciences and Healthcare sector. Connect to your skills and professional experience A Bachelor's degree or equivalent in a relevant scientific, engineering, or technology discipline (e.g., Pharmacy, Biotechnology, Computer Science, Biomedical Engineering) Experience in working as a core member of a technology offering sales team in the Life Sciences and Healthcare or Big Pharma sector (directly working for organisations in the domain or working for their technology suppliers). Proven track record of meeting or exceeding revenue targets in complex technology sales. Good understanding of the Research and Development value chain in the Life Sciences and Healthcare sector and core domain applications such as LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Network) and CTMS (Clinical Trial Management System). Proven experience in leading and managing projects or significant workstreams, demonstrating strong project management skills (e.g., planning, execution, risk management, stakeholder communication). Excellent analytical, problem-solving, and critical thinking abilities. Strong communication, negotiation, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly to diverse audiences. Preferably you will also have: Relevant professional certifications. Familiarity with regulated environments (e.g. GxP, clinical, diagnostic workflows) Master's degree or equivalent advanced qualification. Familiarity with agile methodologies and their application in regulated environments. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I've never experienced another culture that's so unafraid to break traditional boundaries and is so forward looking in its strategy and approach. It's exciting to be working somewhere that's bringing together a unique set of capabilities that we can see clients are looking for and value. " -Gillian, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Dec 12, 2025
Full time
Deloitte's Life-Sciences and Healthcare (LSHC) team works on the forefront of digital innovation and technology change within the industry. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, through to building brand new digital banks and propositions. As part of the LSHC industry practice, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the value chain (with a focus on quality, regulatory compliance, and delivery excellence). Starting from strategy and proposition definition to detailed operations and tech design and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications. If you want to be part of our growing team, work with our clients to reshape the LSHC and help to develop junior talent, we would be delighted to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Are you a driven professional who wants to make an impact within the Life Sciences and Healthcare sector? Are you passionate about leading technology sales to drive commercial growth within the Life Sciences and Healthcare sector? Do you thrive on delivering large technology transformation programs that deal with advanced technologies for clients? Do you have an entrepreneurial mindset that drives continuous innovation, a big-picture perspective, and the ability to establish innovative services and solutions that help clients transform their business? As an Associate Director in our Life-Sciences & Healthcare team, you will have the opportunity to: Lead technology offering sales: Identify growth opportunities and develop & execute a strategic sales plan to meet or exceed revenue targets in the Life Sciences and Healthcare sector. Develop winning value propositions, proposals, and RFP responses in the Life Sciences and Healthcare sector. Conduct discovery sessions to understand customer pain points and technology requirements. Drive Project Management & Delivery Excellence: Lead project workstreams or clients' strategic initiatives, taking ownership of project planning, resource allocation, budget management, and timely delivery of high-quality deliverables. Lead large technology delivery programs that involve modern cloud-based technologies / platforms in the Life Sciences and Healthcare sector Manage client relationships effectively, acting as a trusted advisor and ensuring client satisfaction. Contribute to Service Offering Growth: Mentor and coach junior team members, fostering their professional development in the Life Sciences and Healthcare sector. Stay abreast of evolving technology landscapes and industry best practices in Life Sciences and Healthcare sector. Connect to your skills and professional experience A Bachelor's degree or equivalent in a relevant scientific, engineering, or technology discipline (e.g., Pharmacy, Biotechnology, Computer Science, Biomedical Engineering) Experience in working as a core member of a technology offering sales team in the Life Sciences and Healthcare or Big Pharma sector (directly working for organisations in the domain or working for their technology suppliers). Proven track record of meeting or exceeding revenue targets in complex technology sales. Good understanding of the Research and Development value chain in the Life Sciences and Healthcare sector and core domain applications such as LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Network) and CTMS (Clinical Trial Management System). Proven experience in leading and managing projects or significant workstreams, demonstrating strong project management skills (e.g., planning, execution, risk management, stakeholder communication). Excellent analytical, problem-solving, and critical thinking abilities. Strong communication, negotiation, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly to diverse audiences. Preferably you will also have: Relevant professional certifications. Familiarity with regulated environments (e.g. GxP, clinical, diagnostic workflows) Master's degree or equivalent advanced qualification. Familiarity with agile methodologies and their application in regulated environments. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I've never experienced another culture that's so unafraid to break traditional boundaries and is so forward looking in its strategy and approach. It's exciting to be working somewhere that's bringing together a unique set of capabilities that we can see clients are looking for and value. " -Gillian, Technology & Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Real Estate
Sixth Street Richmond, Surrey
Blackstone and Sixth Street Agree Sale of Kensington Mortgages to Barclays Bank UK PLC London, 24 June 2022 - Kensington Mortgages ("Kensington"), the fast-growing specialist mortgage lender, has today announced a sale to Barclays Bank UK PLC ("Barclays"). The sale follows an auction process that attracted interest from a broad range of bidders. Barclays is acquiring the business from funds affiliated with Blackstone Tactical Opportunities ("Blackstone") and Sixth Street, which have jointly owned the business since 2015 during which time Kensington enjoyed an extended period of accelerated growth. The transaction is subject to regulatory approval. Barclays is acquiring Kensington Mortgage Company Limited ("KMC"), Kensington Mortgage Services Limited ("KMS") and a portfolio of UK mortgages consisting primarily of mortgages originated by KMC from October 2021 to completion of the acquisition of KMC and KMS (the "KMC Mortgage Portfolio"). The acquisition will allow Barclays to become one of the few major banks with a specialist mortgage offering. Kensington is a leading UK specialist residential mortgage lender focused on providing mortgages via brokers to borrowers with complex incomes. Using a combination of proprietary technology, data analytics and human insight to design products and make lending decisions, Kensington focuses on the self-employed and those with multiple or variable incomes - segments that major banks often do not serve. The business, which is based in Maidenhead and has around 600 employees, services approximately £8.7 billion of third party and related party mortgages in addition to the KMC Mortgage Portfolio. Kensington originated approximately £1.9 billion of mortgages in the year ended 31 March 2022. Under the joint ownership of Blackstone and Sixth Street, Kensington has improved its processes and expanded its product offerings to become a market leader in specialist lending to the self-employed, first-time buyers, older borrowers and customers with multiple sources of income. The business is also recognised in the industry for having a market-leading data and technology platform, which has facilitated profitable growth, product innovation and exceptional loan underwriting performance. The business has grown its originations at a compound annual growth rate of 22% since the acquisition in 2015. Mark Arnold, CEO of Kensington Mortgages, commented: "This sale marks the start of an exciting new chapter of growth for Kensington. We have a strong track-record in the specialist mortgage space, using our proprietary data and tech platform to innovate and grow, and now is a natural point to bring in a partner who can help us to drive our next expansion phase. As a major UK bank with a broad reach and offering, Barclays is well-placed to support this expansion, whilst the sale will allow it to differentiate itself as a 'mainstream specialist' and offer a range of mortgage solutions not available from competitors." Matt Hammerstein, CEO of Barclays Bank UK PLC, commented: "The transaction reinforces our commitment to the UK residential mortgage market and presents an exciting opportunity to broaden our product range and capabilities. KMC is a best-in-class specialist mortgage lender with an established track record in the UK market, strong broker and customer relationships and data analytics capabilities. KMC complements our existing UK mortgage business and broker relationships through the addition of a specialist prime mortgage originator and the utilisation of our strong UK funding base. We look forward to KMC management and employees becoming part of the Barclays group." Qasim Abbas, Senior Managing Director, Blackstone Tactical Opportunities, said: "Kensington's success in becoming one of the UK's leading specialist mortgage lenders is testament to the quality of its products, the resilience of its business model and the excellence of its management team. In particular, their collective strength in harnessing the power of data science and analytics, prudent risk management and always providing their customers with the right product to suit their individual needs has been key to the evolution of their business. We wish them the very best as they enter an exciting new chapter." Michael Muscolino, Partner at Sixth Street, said: "We want to thank management and the entire Kensington team for their dedication and collaboration over the past decade in building the platform into a market leader. Our focus on using data to drive consistent innovation allowed us to create new products and broaden mortgage access while maintaining exceptional underwriting standards. We wish the company great continued success with its new partners at Barclays." About Kensington Mortgages Kensington Mortgages was founded in 1995. The business was acquired by Blackstone and Sixth Street Partners in 2015, initiating a period of considerable growth and investment. The mortgage servicing business Acenden was also acquired by the same investors and merged with Kensington, creating a broader UK mortgage business. Since the acquisition, Kensington has more than tripled the number of underwriters it employs and almost quadrupled its origination volumes. Kensington lent £1.9bn in new mortgages for the year ended 31st March 2022. A clear period of growth was initiated with the arrival of Mark Arnold as CEO in April 2018. Under the guidance of the leadership team, Kensington consolidated a number of disparate legacy brands under a revitalised Kensington identity, launched a best-in-class, data and analytics driven and highly scalable integrated technology platform, sharpened its market positioning and launched a range of new and innovative products. These include mortgages for public sector workers, products that reward borrowers for improving the environmental credentials of their home and a new fixed for term mortgage where monthly payments remain fixed for the entire term of the loan. The business is now clearly established as a leading specialist mortgage lender, with a strong market position as a lender to the self-employed, younger borrowers, older borrowers and those with more complex personal circumstances. The brand has a 4.4-star consumer rating on Trustpilot. The business has very strong credit controls. Only 19 loans issued by Kensington Mortgages since 2010 have gone into default, with the total cumulative losses on those loans amounting to just £252,000. About Barclays Group Barclays PLC is a British universal bank. It is diversified by business, by different types of customer and client, and geography. Its businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. For further information about Barclays, please visit its website home.barclays . About Blackstone Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $915 billion in assets under management include investment vehicles focused onprivate equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis.Further information is available at . onLinkedIn ,Twitter , andInstagram . About Sixth Street Sixth Street is a global investment firm with over $60 billion in assets under management and committed capital. The firm uses its long-term flexible capital, data-enabled capabilities, and One Team culture to develop themes and offer solutions to companies across all stages of growth. Sixth Street's London-based presence was formed in 2011 to invest in businesses and assets across Europe. Founded in 2009, Sixth Street has more than 400 team members including over 180 investment professionals around the world. For more information, visit or follow Sixth Street on LinkedIn . Notes to Editors For Kensington Mortgages: Jess Gill (0) (0) For Barclays: Oliver Palca (0) For Blackstone: (0) Louis Clark (0) For Sixth Street: Patrick Clifford +1 Gavin Davis (0)
Dec 10, 2025
Full time
Blackstone and Sixth Street Agree Sale of Kensington Mortgages to Barclays Bank UK PLC London, 24 June 2022 - Kensington Mortgages ("Kensington"), the fast-growing specialist mortgage lender, has today announced a sale to Barclays Bank UK PLC ("Barclays"). The sale follows an auction process that attracted interest from a broad range of bidders. Barclays is acquiring the business from funds affiliated with Blackstone Tactical Opportunities ("Blackstone") and Sixth Street, which have jointly owned the business since 2015 during which time Kensington enjoyed an extended period of accelerated growth. The transaction is subject to regulatory approval. Barclays is acquiring Kensington Mortgage Company Limited ("KMC"), Kensington Mortgage Services Limited ("KMS") and a portfolio of UK mortgages consisting primarily of mortgages originated by KMC from October 2021 to completion of the acquisition of KMC and KMS (the "KMC Mortgage Portfolio"). The acquisition will allow Barclays to become one of the few major banks with a specialist mortgage offering. Kensington is a leading UK specialist residential mortgage lender focused on providing mortgages via brokers to borrowers with complex incomes. Using a combination of proprietary technology, data analytics and human insight to design products and make lending decisions, Kensington focuses on the self-employed and those with multiple or variable incomes - segments that major banks often do not serve. The business, which is based in Maidenhead and has around 600 employees, services approximately £8.7 billion of third party and related party mortgages in addition to the KMC Mortgage Portfolio. Kensington originated approximately £1.9 billion of mortgages in the year ended 31 March 2022. Under the joint ownership of Blackstone and Sixth Street, Kensington has improved its processes and expanded its product offerings to become a market leader in specialist lending to the self-employed, first-time buyers, older borrowers and customers with multiple sources of income. The business is also recognised in the industry for having a market-leading data and technology platform, which has facilitated profitable growth, product innovation and exceptional loan underwriting performance. The business has grown its originations at a compound annual growth rate of 22% since the acquisition in 2015. Mark Arnold, CEO of Kensington Mortgages, commented: "This sale marks the start of an exciting new chapter of growth for Kensington. We have a strong track-record in the specialist mortgage space, using our proprietary data and tech platform to innovate and grow, and now is a natural point to bring in a partner who can help us to drive our next expansion phase. As a major UK bank with a broad reach and offering, Barclays is well-placed to support this expansion, whilst the sale will allow it to differentiate itself as a 'mainstream specialist' and offer a range of mortgage solutions not available from competitors." Matt Hammerstein, CEO of Barclays Bank UK PLC, commented: "The transaction reinforces our commitment to the UK residential mortgage market and presents an exciting opportunity to broaden our product range and capabilities. KMC is a best-in-class specialist mortgage lender with an established track record in the UK market, strong broker and customer relationships and data analytics capabilities. KMC complements our existing UK mortgage business and broker relationships through the addition of a specialist prime mortgage originator and the utilisation of our strong UK funding base. We look forward to KMC management and employees becoming part of the Barclays group." Qasim Abbas, Senior Managing Director, Blackstone Tactical Opportunities, said: "Kensington's success in becoming one of the UK's leading specialist mortgage lenders is testament to the quality of its products, the resilience of its business model and the excellence of its management team. In particular, their collective strength in harnessing the power of data science and analytics, prudent risk management and always providing their customers with the right product to suit their individual needs has been key to the evolution of their business. We wish them the very best as they enter an exciting new chapter." Michael Muscolino, Partner at Sixth Street, said: "We want to thank management and the entire Kensington team for their dedication and collaboration over the past decade in building the platform into a market leader. Our focus on using data to drive consistent innovation allowed us to create new products and broaden mortgage access while maintaining exceptional underwriting standards. We wish the company great continued success with its new partners at Barclays." About Kensington Mortgages Kensington Mortgages was founded in 1995. The business was acquired by Blackstone and Sixth Street Partners in 2015, initiating a period of considerable growth and investment. The mortgage servicing business Acenden was also acquired by the same investors and merged with Kensington, creating a broader UK mortgage business. Since the acquisition, Kensington has more than tripled the number of underwriters it employs and almost quadrupled its origination volumes. Kensington lent £1.9bn in new mortgages for the year ended 31st March 2022. A clear period of growth was initiated with the arrival of Mark Arnold as CEO in April 2018. Under the guidance of the leadership team, Kensington consolidated a number of disparate legacy brands under a revitalised Kensington identity, launched a best-in-class, data and analytics driven and highly scalable integrated technology platform, sharpened its market positioning and launched a range of new and innovative products. These include mortgages for public sector workers, products that reward borrowers for improving the environmental credentials of their home and a new fixed for term mortgage where monthly payments remain fixed for the entire term of the loan. The business is now clearly established as a leading specialist mortgage lender, with a strong market position as a lender to the self-employed, younger borrowers, older borrowers and those with more complex personal circumstances. The brand has a 4.4-star consumer rating on Trustpilot. The business has very strong credit controls. Only 19 loans issued by Kensington Mortgages since 2010 have gone into default, with the total cumulative losses on those loans amounting to just £252,000. About Barclays Group Barclays PLC is a British universal bank. It is diversified by business, by different types of customer and client, and geography. Its businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. For further information about Barclays, please visit its website home.barclays . About Blackstone Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $915 billion in assets under management include investment vehicles focused onprivate equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis.Further information is available at . onLinkedIn ,Twitter , andInstagram . About Sixth Street Sixth Street is a global investment firm with over $60 billion in assets under management and committed capital. The firm uses its long-term flexible capital, data-enabled capabilities, and One Team culture to develop themes and offer solutions to companies across all stages of growth. Sixth Street's London-based presence was formed in 2011 to invest in businesses and assets across Europe. Founded in 2009, Sixth Street has more than 400 team members including over 180 investment professionals around the world. For more information, visit or follow Sixth Street on LinkedIn . Notes to Editors For Kensington Mortgages: Jess Gill (0) (0) For Barclays: Oliver Palca (0) For Blackstone: (0) Louis Clark (0) For Sixth Street: Patrick Clifford +1 Gavin Davis (0)
CAMBRIDGE SCIENCE CENTRE
Operations & Visitor Experience Manager
CAMBRIDGE SCIENCE CENTRE
org. Job Description As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full responsibility for our Centre in Cambridge Science Park and our secondary site, currently in Wisbech. An essential part of your role is to drive CSC s direct revenue streams connected to the Centre. You will lead your team in generating public and school bookings, and in overseeing community audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and welcoming experience. You will also take a proactive approach to increasing visitor numbers, expanding CSC s membership base, and researching and developing new revenue-generating initiatives that strengthen our long-term sustainability. Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to life our annual delivery calendar of science themes, which is strategically curated to attract and engage our audiences while supporting the delivery of our Programmes. You will oversee an annual budget covering the shop and site facilities. You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and maintain products and content in line with CSC s core Programmes and commitments, ensuring impactful experiences for all audiences. In collaboration with the Marketing and Communications Manager, you will plan and execute advertising campaigns targeting both the public and schools. You will also coordinate with the Corporate Partnerships Manager to develop opportunities for corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are effectively tracked and delivered. Beyond operations, you will champion excellence in STEM engagement, providing both positive and constructive feedback to the Engagement and Logistics Lead to ensure CSC s offerings remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it remains dynamic, inspiring, and accessible to all. Key Responsibilities Create a welcoming and engaging environment for all visitors to our centres. Support and line-manage the Delivery and Sales Administrator and the Finance and Operational Support Manager. Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance with requirements at both centres. Implement corrective actions where needed, and oversee training and incident management to maintain a safe and well-managed environment. Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools, Parties, and STEMtots (under-fives), track progress, report findings, and take corrective action as needed. Develop and implement strategies to increase visitor numbers and drive membership growth. Research, plan, and execute new revenue projects to diversify CSC s income streams. Oversee asset records, maintenance priorities, budgets, contractors, and expenditures across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of third-party exhibits and content. Deliver an annual plan for exhibition-floor themes, events, and site management, coordinating with the Outreach and Innovation Manager and the Engagement and Logistics Lead to align activities with multi-year programmes, partner commitments, and internal schedules such as training and exhibit maintenance. Establish a multi-layered feedback system to collect, analyse, and act on visitor insights, continuously enhancing our offering. Oversee CSC s volunteering and work experience programme, ensuring recruitment, induction, and ongoing support are delivered to a high standard. Work with the Director of Business Development to identify and address barriers for schools, supporting bursary applications and additional funding opportunities. In coordination with your team, ensure the shop is stocked with appropriate products to maximise sales, support at-home engagement with STEM after a family visit and promote a message of sustainability. Increase school bookings through strategic planning, aligning with schools annual planning cycles, targeted outreach, and the effective delivery of engagement programmes. Work with the Marketing & Communications Manager to plan and deliver advertising for exhibitions, events, and school engagement, ensuring effective promotion of activities at both the Cambridge and Wisbech centres. Manage the budget and oversee all contractors and expenditures related to the Cambridge site and Wisbech. Provide financial support, working closely with the Director of Operations and Engagement to ensure CSC s operational sustainability. Essential Criteria Experience managing a visitor attraction, including responsibility for income targets and cost control. A creative and engaging mindset, with a proven ability to work with a team to create intriguing and popular spaces. A thorough and operational approach to planning, risk management, and the continuous improvement of processes. Demonstrated success in increasing visitor numbers and driving membership growth through strategic planning and effective execution. Experience in researching, planning, and delivering new revenue-generating projects. A strong track record of increasing school bookings through targeted outreach and strategic programme design. Comprehensive knowledge of health and safety management, including experience in leading compliance activity and training across multiple sites. Strong financial acumen, with the ability to support budgeting, forecasting, and operational financial oversight Excellent verbal and written communication and presentation skills. A strong drive to deliver timely, high-quality outcomes in everything you do. Proven ability to adapt quickly and effectively to changing priorities. A commitment to equity, diversity, and inclusion. A collaborative work ethic, enabling you to work effectively with colleagues and partners across a wide range of projects. Competent and confident in using standard computer applications. Achieve a satisfactory enhanced DBS check Full clean driving license Confident in using IT platforms, databases, and digital communication tools. Desirable Criteria A passion for staying up to date with worldwide developments in science, technology, engineering, and maths. Experience in using spaces to support learning or community development. Knowledge of sustainability practices in operations and visitor engagement. Project management qualifications or equivalent experience. Experience with CRM systems and membership platforms Experience in science communication or in working with families, adults, and children. Strong customer service skills and experience. Level 3 or equivalent qualification in a STEM subject. Working Conditions The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required. One working weekend per month will also be required.
Dec 08, 2025
Full time
org. Job Description As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full responsibility for our Centre in Cambridge Science Park and our secondary site, currently in Wisbech. An essential part of your role is to drive CSC s direct revenue streams connected to the Centre. You will lead your team in generating public and school bookings, and in overseeing community audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and welcoming experience. You will also take a proactive approach to increasing visitor numbers, expanding CSC s membership base, and researching and developing new revenue-generating initiatives that strengthen our long-term sustainability. Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to life our annual delivery calendar of science themes, which is strategically curated to attract and engage our audiences while supporting the delivery of our Programmes. You will oversee an annual budget covering the shop and site facilities. You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and maintain products and content in line with CSC s core Programmes and commitments, ensuring impactful experiences for all audiences. In collaboration with the Marketing and Communications Manager, you will plan and execute advertising campaigns targeting both the public and schools. You will also coordinate with the Corporate Partnerships Manager to develop opportunities for corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are effectively tracked and delivered. Beyond operations, you will champion excellence in STEM engagement, providing both positive and constructive feedback to the Engagement and Logistics Lead to ensure CSC s offerings remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it remains dynamic, inspiring, and accessible to all. Key Responsibilities Create a welcoming and engaging environment for all visitors to our centres. Support and line-manage the Delivery and Sales Administrator and the Finance and Operational Support Manager. Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance with requirements at both centres. Implement corrective actions where needed, and oversee training and incident management to maintain a safe and well-managed environment. Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools, Parties, and STEMtots (under-fives), track progress, report findings, and take corrective action as needed. Develop and implement strategies to increase visitor numbers and drive membership growth. Research, plan, and execute new revenue projects to diversify CSC s income streams. Oversee asset records, maintenance priorities, budgets, contractors, and expenditures across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of third-party exhibits and content. Deliver an annual plan for exhibition-floor themes, events, and site management, coordinating with the Outreach and Innovation Manager and the Engagement and Logistics Lead to align activities with multi-year programmes, partner commitments, and internal schedules such as training and exhibit maintenance. Establish a multi-layered feedback system to collect, analyse, and act on visitor insights, continuously enhancing our offering. Oversee CSC s volunteering and work experience programme, ensuring recruitment, induction, and ongoing support are delivered to a high standard. Work with the Director of Business Development to identify and address barriers for schools, supporting bursary applications and additional funding opportunities. In coordination with your team, ensure the shop is stocked with appropriate products to maximise sales, support at-home engagement with STEM after a family visit and promote a message of sustainability. Increase school bookings through strategic planning, aligning with schools annual planning cycles, targeted outreach, and the effective delivery of engagement programmes. Work with the Marketing & Communications Manager to plan and deliver advertising for exhibitions, events, and school engagement, ensuring effective promotion of activities at both the Cambridge and Wisbech centres. Manage the budget and oversee all contractors and expenditures related to the Cambridge site and Wisbech. Provide financial support, working closely with the Director of Operations and Engagement to ensure CSC s operational sustainability. Essential Criteria Experience managing a visitor attraction, including responsibility for income targets and cost control. A creative and engaging mindset, with a proven ability to work with a team to create intriguing and popular spaces. A thorough and operational approach to planning, risk management, and the continuous improvement of processes. Demonstrated success in increasing visitor numbers and driving membership growth through strategic planning and effective execution. Experience in researching, planning, and delivering new revenue-generating projects. A strong track record of increasing school bookings through targeted outreach and strategic programme design. Comprehensive knowledge of health and safety management, including experience in leading compliance activity and training across multiple sites. Strong financial acumen, with the ability to support budgeting, forecasting, and operational financial oversight Excellent verbal and written communication and presentation skills. A strong drive to deliver timely, high-quality outcomes in everything you do. Proven ability to adapt quickly and effectively to changing priorities. A commitment to equity, diversity, and inclusion. A collaborative work ethic, enabling you to work effectively with colleagues and partners across a wide range of projects. Competent and confident in using standard computer applications. Achieve a satisfactory enhanced DBS check Full clean driving license Confident in using IT platforms, databases, and digital communication tools. Desirable Criteria A passion for staying up to date with worldwide developments in science, technology, engineering, and maths. Experience in using spaces to support learning or community development. Knowledge of sustainability practices in operations and visitor engagement. Project management qualifications or equivalent experience. Experience with CRM systems and membership platforms Experience in science communication or in working with families, adults, and children. Strong customer service skills and experience. Level 3 or equivalent qualification in a STEM subject. Working Conditions The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required. One working weekend per month will also be required.

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