14 jobs found

Salary:£25,400 basic plus up to 50% bonus (plus benefits). Role type: Permanent Location: Stoke on Trent, in the office Monday - Friday. Reporting to: Director of Customer Operations. About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting edge, sustainable energy solutions necessary for reaching net zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company and IMS). 100k Homes Covered - We cover over one hundred thousand homes across the UK 250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time The Role YourRepair, now part of Hometree as of 2022, was founded to provide high quality, customer focused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering, YourRepair offers fixed price plans that cover boilers, heating, plumbing, and electrical systems for homeowners and landlords alike. Our UK based, 24/7 support team ensures rapid response and peace of mind, while our no insurance approach means no underwriters or paperwork delays. With flexible start dates, nationwide coverage, and long term, budget friendly pricing, YourRepair continues to be a trusted choice for reliable home maintenance and repair services. The Sales and Renewals Executive will manage inbound sales inquiries and handle plan renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast paced contact center environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience. Responsibilities Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries, providing potential customers with relevant information and guidance to facilitate their decision making. Handle Plan Renewals: Assist existing customers with plan renewals, answering questions, and providing insights into any new features or benefits to encourage plan continuation. Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals, contributing to the overall success of the sales team. Maintain High Customer Satisfaction: Provide excellent customer service, ensuring each interaction enhances the customer experience and builds loyalty. Demonstrate Commercial Awareness: Exhibit a strong understanding of the company's products, services, and market positioning, using this knowledge to address customer needs effectively. Adaptability and Problem Solving: Adapt to changing customer needs, sales tactics, or operational requirements, showing resilience in a fast paced contact center environment. Collaborate with Team Members and Management: Work closely with the sales team and managers to share insights, provide feedback, and continuously improve sales strategies and customer service practices. Utilise Sales Tools and CRM Systems: Use internal CRM systems and sales tools to log interactions, update customer records, and track progress toward sales and renewal goals. Engage in Continuous Learning: Stay updated on product offerings, company updates, and industry trends to remain knowledgeable and proactive in responding to customer needs. What we're looking for: Self Motivated A confident self starter with a passion and flair for sales and delivering outstanding customer service. Strong Communication Skills Possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails. Dynamic Sales Person Used to fast paced, high call volume work environment and thrives under pressure. Adaptability A quick learner who can easily evolve their approach, figuring out "what works" and adapting to changing initiatives and products. Our Recruitment Process Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills Based Interview: Engage in a detailed discussion about your past experiences with our Director of Customer Operations (1 hr) Perks of the Job Holiday: 25 days holiday plus bank holidays and your birthday. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

NZC Consultant / Architect Assistant Reporting to the Studio NZC Lead and NZC Associate Director - Architecture, this role involves helping develop and deliver NZC advice and low energy / carbon solutions in architectural and multi-disciplinary projects of varying type, size, and complexity. Project work is primarily within the public sector, including Defence and FCDO, complemented by residential and mixed-use opportunities. The successful candidate will be involved in developing new clients and opportunities and winning tenders. Your Role Working as part of our established NZC team, you will have a mandate to develop NZC design, modelling, and reporting methodologies to complement our existing methods and working practices. You will be an essential part of our multi-disciplinary team on a variety of new build and refurbishment projects, providing expertise and knowledge to facilitate the delivery of climate-resistant, low-energy buildings. This includes running Net Zero Workshops, and modelling and reporting on Whole Life, Embodied, and Operational Carbon using tools such as LCA One Click Software and PassivHaus PHPP. You will also support winning new opportunities primarily in the public sector, working with Studio staff as well as other disciplines. About You You must be an enthusiastic and motivated ARB-registered Architect with knowledge and experience in the design and assessment of a wide range of buildings and facilities from inception to completion. A proven track record of delivering low-energy buildings and retrofit projects is desirable, as are related qualifications and certifications (Passivhaus, AECB). Fundamentally, you must have the ability to work at a high level, employing a range of drawing, modelling, and interpersonal skills to engage, influence, and collaborate with clients, colleagues, and stakeholders on interesting projects. This role involves more than just architecture; working with our wide range of professional colleagues, you will help solve complex problems our clients need support with. Required Skills Excellent numeracy and communication skills are essential. You will research, write, and illustrate print-ready reports, prepare fee and project bids, and participate in interviews. You must be able to work on your own initiative and as part of an established team. You should have experience in technical detailing, focusing on thermal bridging and air tightness. You must be proficient in REVIT. Experience with One Click LCA and PassivHaus PHPP is desirable but not essential. About Tetra Tech With over 30,000 employees in more than 550 offices across 120 countries, Tetra Tech is a leading global provider of consulting and engineering services. We offer market-leading development and project opportunities, helping to solve complex problems worldwide. We support individual performance, innovation, and creativity in a collaborative environment. Our benefits are competitive. For more information, visit our website at . Tetra Tech is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010. We are happy to discuss flexible working options, including reduced hours, flexible start and finish times, or compressed hours, to support work/life balance.

What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP is an award-winning consultancy that employees the largest number of chartered town planners across the UK, operating within both the infrastructure and property markets. It has never been a more exciting time to join WSP's market-leading Infrastructure Planning Team. With notable contract and framework awards in 2024 from National Grid as part of the Great Grid Partnership, Nuclear Waste Services as well as awards from many other clients, we have a great foundation for growth in 2025. Our key clients include National Grid, East West Rail, EET Fuels, Eni UK, National Gas, SSE, Scottish Power Renewables, Southern Water, United Utilities, Yorkshire Water, and many more. Our success as a team is built on employing highly skilled consenting specialists that have experience in serving a diverse portfolio of clients in the energy, renewables, nuclear, net zero, water, rail and transportation and aviation sectors. To continue to sustainably grow as a business, we are looking to recruit an Associate Director in our Bristol office. You will already be experienced at delivering multi-disciplinary projects under the Town and Country Planning Act and the Planning Act 2008 and can line manage and support those in our team to do this, to help meet the needs of our many clients and projects. We are also interested to hear from people that have experience in securing consents for major projects by means of Planning (Wales) Act 2015, Town and Country Planning (Scotland) Act, Transport and Works Act Order or the Electricity Act. To find out more about our Infrastructure Planning business click on the following link and discover what awaits you at WSP: Infrastructure planning and consulting WSP What we will be looking for you to demonstrate Providing line management, support, and guidance to junior consultants and overseeing their work Organising and managing work in a professional and responsible manner, collaborating closely across multi-disciplinary planning, land and environmental teams Providing technical advice to clients and managing their consenting requirements Preparing consent applications which may include applications under the Electricity Act, the Town and Country Planning Acts, Transport and Works Order, and the Planning Act 2008. Project management with effective budgetary control Desk studies, research, data management and report writing. Leading and preparing tender submissions and where required presenting to tenderers. Degree level qualification in town planning (or equivalent). Member of (or eligible for) the RTPI. Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today.

Architecture Studio Lead Birmingham page is loaded Architecture Studio Lead Birminghamlocations: GB.Birmingham - Chamberlain Squaretime type: Full timeposted on: Posted Todayjob requisition id: R-134694 Job Description Strategic thinking and work winning AtkinsRealis are looking to appoint a new Studio Lead to our offices in Birmingham.They will be the inspirational lead for this studio as part of the wider Midlands, South West and Wales business and develop and expand of our Architectural offering in the region.AtkinsRealis is an exciting and inspirational place to work, and we are a top 5 AJ100 practice with a global depth of talent and reach. We passionately believe that good design can positively transform people's lives and strive to delivery the very best for our clients. We are a true multidiscipline practice and relish the ability we have to solve our clients problems.Within the midlands South West and Wales business, we are have over 100 individuals involved in the design and creation of the built environment in Education, Commercial, Energy, Defence and Residential sectors. You would be working alongside Architectural staff include Architects, Architectural technologists, Interior Designers, Landscape Architects and Building Surveying professionals with a balanced mix of graduates through to senior professionals and directors. People are the heart of our success and supporting, training, and mentoring our staff is paramount to AtkinsRealis remaining at the forefront of design and innovation.We are Searching for a Studio Lead in Birmingham with great design abilities having been the author of a substantial portfolio of work. We set out below the objectives and job description forthe role with a focus on the local market and in particular commercial and/or residential sectors.The ability to strategically grow the portfolio, engage with clients, stakeholders and subsequently grow the team.The role requires individuals with direct experience of lead coordinator role, delivering projects at all stages. We are seeking creative designers as well as technically focused individuals.The successful candidate will be familiar with the full construction process from business development, to bidding and project delivery - including the successful commercial management of projects.In short you will sit at the nexus of all that is happening in the Birmingham studio and be responsible for driving its success. Your purpose: Responsible for the day-to-day running of a studio, including staff development, resource management and finance. Work proactively within a multi- disciplinary environment to deliver project management leadership on major opportunities. To lead and support business development and work winning/bidding within the local Birmingham and West Midlands markets. Development of the design culture and capability of our multi-disciplinary design team(s). To continue to develop designs that are firmly rooted with a strong narrative and that seek to enhance our reputation. To secure work through bidding and developing compelling design concepts. Contribute to design leadership and culture. Successful delivery of projects to a high level of quality and Client satisfaction acting as Lead Consultant/Design Manager. Identifying opportunities and supporting the development of winning bids for projects in the government, education, and related sectors - both single discipline and multi-disciplinary. What you can bring: Qualified Architect with ARB registration and Full UK Driving licence Demonstrable track record and familiarity with commercial, residential and local government sector clients in Birmingham and the midlands. A creative designer with an understanding of technical delivery. Proven team management skills and experience. Be able to work calmly under pressure and lead, inspire and motivate our teams. Experience in preparing successful bids and tenders. Ability to confidently engage with clients and stakeholders. Direct experience of lead coordinator role, delivering projects at all stages. A good awareness of Autodesk Revit and managing projects in a BIM environment. Practical working knowledge of SketchUp , Adobe Creative Suite or other similar software package.We're ranked as one of LinkedIn's Top 25 Companies, where UK professionals want to work and stay once, they join. We've also made the Times Top 50 employers for women.Our Infrastructure team uses innovation, new approaches and the power of data to help our clients deliver end-to-end projects and programmes for essential future infrastructure. And as the work becomes ever more complex, our employees continue to challenge the status quo.We're committed to engineering better for people and our planet, from our global Engineering Net-Zero programme to creating social value through EDAROTH community housing. We're proud of our active employee networks creating awareness and allyship for our under-represented groups. Not to mention programmes supporting communities outside AtkinsRéalis, including schools, charities, ex-forces and professionals returning after career breaks. Security clearance: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

About The Role As a Senior IT Infrastructure Engineer, you'll join our Design & Build team-the projects arm of IT Infrastructure at Sunbelt Rentals. Reporting to the Senior IT Infrastructure Architect, you'll work on a wide range of infrastructure projects, from discovery through to delivery, and provide technical expertise across the business. While each engineer will have a specialist area, you'll also be expected to contribute to projects and support across all aspects of our IT Infrastructure. You'll collaborate with colleagues in End User Computing, Security, and Development teams, supporting both on premises and cloud environments. Our team is moving towards greater cloud governance and Infrastructure as Code, and you'll play a key role in this transformation. This is a permanent full time position. Key Responsibilities Design, implement, and support IT infrastructure solutions (on premises and cloud) to meet business needs. Lead and deliver projects, ensuring alignment with IT strategy and business objectives. Act as a Subject Matter Expert (SME) in your specialism, providing guidance and mentoring to colleagues. Recommend and implement improvements, including in response to security trends and incidents. Support the development and implementation of IT strategy and roadmap. Train and mentor team members across Infrastructure Support and End User Computing. Provide technical support to Development teams, especially for our Sunbelt 4.0 digital transformation programme. Collaborate with the Security team and End User Computing on best practice design, configuration and any complex infrastructure aspects of their implementation. Be flexible to work on projects or support in any area of IT Infrastructure as required. About You Essential Skills & Experience Proven experience delivering IT infrastructure projects in an enterprise environment. Strong communication and collaboration skills. Analytical thinker with strong problem solving skills. Experience in multi site network environments. Positive, self motivated, and able to motivate others. Willingness to continually advance your skills and knowledge within IT Infrastructure. Advanced knowledge in the following specialisms (see below). Full Driving Licence Server & Datacentre - Specialism Essential Skills & Experience Deep experience with on premises infrastructure, especially HPE servers running VMware. Management of large scale virtual environments. Strong Windows Server, DNS and Active Directory skills. Understanding of traditional on premises domains and integration with cloud services. Experience with SAN/NAS setup and maintenance. Experience of Zero Trust Network Access user access solutions. Ability to troubleshoot and optimise server and datacentre operations. Experience of implementing and manging Infrastructure management and monitoring tools About Us Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

Energy Modelling and Sustainability Consultant Department: Building Consultancy Employment Type: Permanent - Full Time Location: MAPP London Workspace Compensation: £34,000 - £59,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title : Energy Modelling and Sustainability Consultant Team : Building Consultancy Who Does This Role Report Into? Associate Director - ESG Projects Role Summary / Purpose and Scope MAPP Building Consultancy is a leading firm of chartered surveyors, known for our innovative solutions and commitment to excellence. We are seeking a skilled and experienced energy modeller to join our dynamic team in London. The MAPP Climate Ready service has been recently established to support the wider Building Consultancy (BC) and sustainability teams with specialist MEP input and technical design capabilities. We are seeking a highly skilled and experienced Energy and Building Physics Modeller to join our Climate Ready team. The successful candidate will lead modelling efforts to optimise building performance across our commercial real estate portfolio, supporting net zero carbon strategies and enhancing energy efficiency through advanced simulation techniques. Skills, Knowledge and Values Skills (People & Technical) Stay current with industry trends, regulations, and emerging technologies in building performance and energy modelling Work with design teams to incorporate energy efficiency and low carbon strategies into building concepts and detailed design Conduct thermal comfort, daylight, natural ventilation, and overheating risk assessments as well as undertake and lodge commercial EPCs Develop and implement detailed building and HVAC system models Demonstrated knowledge and experience within building physics and energy modelling consultancy and design Reporting and presenting to internal stakeholders and clients Seek out potential decarbonisation opportunities throughout our current portfolio Collaborate with building surveyors, architects, engineers, and sustainability team members to integrate decarbonization opportunities including passive design strategies and energy efficient systems design. Support BREEAM, NABERS,LEED, WELL, and Net Zero Carbon certification processes Provide technical input into ESG reporting and compliance Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements See more information on the role profile Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: Experience in building energy modelling within the commercial real estate sector. A degree in Mechanical Engineering or an alternative similar field (ideally to Master's level). Be a member of the Chartered Institute of Building Services Engineers (CIBSE), Institution of Mechanical Engineers (IMechE), or an alternative equivalent body. Excellent understanding of SAP and SBEM.A qualifed non-domestic energy assessor. Proficiency in simulation software such as IES VE, EnergyPlus orDesignBuilder. Proficiency in the use of AutoCAD for the production of two-dimensional design drawings. Strong understanding of CIBSE guidance and ASHRAE standards. A working knowledge of software packages including Revit, Bluebeam. A strong knowledge of UK building regulations and standards. Experience with tools such as Grasshopper 3D for parametric design and optimisation is a plus. Experience with data analysis, Python, or Excel VBA for post-processing simulation outputs. Professional certifications such as CIBSE Low Carbon Consultant, BEMP, or CEM are highly desirable. Non Domestic Energy Assessor Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience) £34,000 - £59,000 per annum, depending on experience.

Senior Project Manager - Renewable Energy & Bioenergy Infrastructure We're looking for a Senior Project Manager to join a key client during a pivotal time in the business, supporting the delivery of a growing pipeline of projects spanning across Renewable Energy & Bioenergy Infrastructure. Reporting directly to the Project Director, this new role will strengthen the Project Management function and bring confidence and leadership to the commercial, technical and delivery aspects of their upcoming project portfolio. They're one of the UK's leading developers and operators in their field. They're delivering projects that are the first of their kind globally, with strong commercial backing and major partnerships in place. They play a central role in decarbonising the UK's heat, gas and industrial sectors. As Senior Project Manager, you'll oversee end-to-end project execution, ensure robust programme control and governance, and provide structured communication and reporting to internal stakeholders and the board. You'll be a confident leader who thrives in a dynamic environment, able to build strong relationships, influence outcomes and deliver complex engineering projects safely, on time and within budget. Senior Project Manager - Key Responsibilities Project Planning & Delivery Lead multiple construction and infrastructure projects simultaneously, ranging from £1M to £40M in value Develop and manage detailed project plans, including schedules, budgets, procurement and resource allocation Ensure delivery milestones are met, managing risks, dependencies and corrective actions where required Maintain comprehensive project documentation - contracts, variations, reports, approvals and progress updates Drive high-quality construction delivery across various Renewable Energy & Bioenergy Infrastructure projects Commercial & Contract Management Oversee project budgets, ensuring financial performance, cost control and commercial transparency Manage contractual obligations, including development, negotiation and administration of contracts Chair progress meetings, ensuring alignment, clear actions and consistent reporting Escalate key project risks, issues and decisions to the Projects Director and board as appropriate Stakeholder & Team Leadership Lead multidisciplinary project teams and contractors, providing direction, coaching and support Collaborate with internal technical, operations and commercial stakeholders to maintain project alignment Act as a primary point of contact for external partners, clients, regulators and suppliers Foster a strong culture of safety, compliance and continuous improvement across all project activities Risk, Compliance & Governance Identify, track and mitigate project risks to protect timelines, cost and quality Ensure all project activities meet regulatory, environmental and safety requirements Conduct site inspections, safety meetings and compliance reviews throughout each project phase Senior Project Manager - Renewable Energy & Bioenergy Infrastructure Key Requirements Proven track record delivering complex engineering or construction projects Strong commercial awareness with confidence managing budgets, contracts and financial reporting There is flexibility around presence in their Greater London office, however willingness to travel to projects and be fairly mobile is essential. Excellent project reporting, governance and programme management capability Skilled communicator with the ability to influence stakeholders at all levels Experience within renewable energy, utilities, process engineering or infrastructure beneficial Ability to travel regularly to projects across the UK, with flexible presence in the Guildford head office Bachelor's degree in Engineering, Construction Management or similar (Master's desirable) Civil or Mechanical advantageous, but other engineering disciplines considered What can they offer you? Joining our client means being a part of one of the UK's most forward-thinking renewable energy businesses. With projects paving the way globally, and substantial new investment, the company is positioned for ambitious growth through cutting edge bioenergy technology. The culture and environment of our client is top tier, they're extremely supportive providing a tight knit team motivated by delivering genuinely world leading projects that accelerate the UK's transition to net zero, whilst maintaining a strong and reliable team dynamic. Progression and stability. The Project Director has said himself, if this person joins the business and delivers projects to a high standard, the progression within the company will be clear and very achievable, based on your ambitions. If this peaks your interest, reach out today to have a confidential discussion and find out more about this opportunity! Submit your CV or contact Holly Higginson () to see if this could be the next step in your career.

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.