Marketing Manager Events £37,000 £45,000 + Bonus + Excellent Benefits Hybrid Working London Leading independent media events / marketing agency seeks highly talented Events Marketing Manager to lead across their flagship AI portfolio. The Events Marketing Manager will focus their work on driving audiences to their conferences and bespoke meetings. The Role: Marketing Manager Events The Event Marketing Manager role is to manage and implement the smooth and timely execution of marketing campaigns that create awareness and drive traffic to their events, generate visitor registrations, and generate leads for the sales team. Activities include: Building databases, setting up email campaigns, scheduling social media posts, negotiating partnerships, building websites, creating campaign performance reports and more. Campaign planning, execution, and analysis Setting up email campaigns, planning social posts, reviewing performance to optimise campaigns Negotiating partnerships and relationship building with associations and media Budget management and cost-effective campaign planning to hit targets Data research and building, utilising their database and AI platforms to reach their target markets Becoming fully immersed in their CRM, AI and marketing automation systems, plus becoming an expert on Facebook, Google, and LinkedIn advertising Experience Required: Marketing Manager Events 2 years of B2B exhibition event marketing experience A strong grasp of email marketing, digital advertising and CRM platforms Proven success in driving attendance to b2b conferences Ideally educated to degree level Understanding of cost control and cost management Creative: looking for solutions, writing great copy, and briefing designers, team members and suppliers Analytical; be obsessive about data, understand segmentation and be able to analyse campaign performance to make data-informed decisions quickly Copywriting that sells, understands the role of different media and channels, and can bring their own expertise. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: Media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Jan 20, 2026
Full time
Marketing Manager Events £37,000 £45,000 + Bonus + Excellent Benefits Hybrid Working London Leading independent media events / marketing agency seeks highly talented Events Marketing Manager to lead across their flagship AI portfolio. The Events Marketing Manager will focus their work on driving audiences to their conferences and bespoke meetings. The Role: Marketing Manager Events The Event Marketing Manager role is to manage and implement the smooth and timely execution of marketing campaigns that create awareness and drive traffic to their events, generate visitor registrations, and generate leads for the sales team. Activities include: Building databases, setting up email campaigns, scheduling social media posts, negotiating partnerships, building websites, creating campaign performance reports and more. Campaign planning, execution, and analysis Setting up email campaigns, planning social posts, reviewing performance to optimise campaigns Negotiating partnerships and relationship building with associations and media Budget management and cost-effective campaign planning to hit targets Data research and building, utilising their database and AI platforms to reach their target markets Becoming fully immersed in their CRM, AI and marketing automation systems, plus becoming an expert on Facebook, Google, and LinkedIn advertising Experience Required: Marketing Manager Events 2 years of B2B exhibition event marketing experience A strong grasp of email marketing, digital advertising and CRM platforms Proven success in driving attendance to b2b conferences Ideally educated to degree level Understanding of cost control and cost management Creative: looking for solutions, writing great copy, and briefing designers, team members and suppliers Analytical; be obsessive about data, understand segmentation and be able to analyse campaign performance to make data-informed decisions quickly Copywriting that sells, understands the role of different media and channels, and can bring their own expertise. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: Media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small startup companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Office Administration: Operations Manager Enderby, Leicester Salary guideline: £50,000 negotiable plus Bupa healthcare, 10% employer pension contribution, and bonus potential upto 2 months salary. Office based 5 days a week. Parking on site Operations Manager role for a proactive business administration Office Manager or Administration Manager.The Operations Manager will be focussed on the efficient delivery and improvement of invoicing, data insights and dashboards, credit control, product import export document processing and quality assurance administrative processes.This business administration Operations Manager role is ideal for a hands on Office Manager or Administration Manager that likes to learn new skills and look for process improvement opportunities.You don t need to be a total expert in all of the above at first. This newly created business administration Operations Manager role reports directly to director level and is central to ensuring smooth office administration and process efficiency. A strong background for this business administration Operations Manager position would include: Proven experience as an business administration Operations Manager, Office Manager, or a multi-skilled senior office administrator with invoicing and process improvement experience. A proactive mindset with the ability to identify and implement new ideas to streamline office administration processes such as automating workflows, creating regular reports (e.g., invoicing and debtors), and setting reminders for contract renewals covering services like office cleaning, equipment leasing, business insurance, and energy contracts. Hands-on experience with creating dashboards and reports using tools such as Power BI, Microsoft Dynamics 365 (D365), or similar platforms to support data-driven decision-making and improve visibility of key metrics. The business administration Operations Manager will take ownership of renewals, invoicing, credit control, quality assurance, and import/export documentation either by executing necessary actions or preparing options for director approval. A collaborative team player with accurate keyboard skills, strong attention to detail, and the ability to find innovative solutions to administrative challenges. This is a small friendly motivated team, and you ll find colleagues and directors are supportive and professional, but you ll also have plenty of personal responsibility.The company s products and services help customers to increase safety and reduce energy wastage in energy, utilities and process industries.This is a great place to work in terms of professionalism, job security and staff-care. Salary guideline: £50,000 negotiable plus bonus worth upto 15%. Benefits include: Bupa healthcare, 10% employer pension contribution, and bonus potential upto 2 months salary (roughly 15%). Monday-Friday. Office based 5 days a week. Parking on site. Professional company, small UK team within a multinational organisation. Market leaders in their sector. This Office Administration Manager position is commutable from Leicester, Enderby, Blaby, Fosse Park, Glenfield, Braunstone, New Parks surrounding areas like Loughborough, Lutterworth, Hinckley.
Jan 20, 2026
Full time
Office Administration: Operations Manager Enderby, Leicester Salary guideline: £50,000 negotiable plus Bupa healthcare, 10% employer pension contribution, and bonus potential upto 2 months salary. Office based 5 days a week. Parking on site Operations Manager role for a proactive business administration Office Manager or Administration Manager.The Operations Manager will be focussed on the efficient delivery and improvement of invoicing, data insights and dashboards, credit control, product import export document processing and quality assurance administrative processes.This business administration Operations Manager role is ideal for a hands on Office Manager or Administration Manager that likes to learn new skills and look for process improvement opportunities.You don t need to be a total expert in all of the above at first. This newly created business administration Operations Manager role reports directly to director level and is central to ensuring smooth office administration and process efficiency. A strong background for this business administration Operations Manager position would include: Proven experience as an business administration Operations Manager, Office Manager, or a multi-skilled senior office administrator with invoicing and process improvement experience. A proactive mindset with the ability to identify and implement new ideas to streamline office administration processes such as automating workflows, creating regular reports (e.g., invoicing and debtors), and setting reminders for contract renewals covering services like office cleaning, equipment leasing, business insurance, and energy contracts. Hands-on experience with creating dashboards and reports using tools such as Power BI, Microsoft Dynamics 365 (D365), or similar platforms to support data-driven decision-making and improve visibility of key metrics. The business administration Operations Manager will take ownership of renewals, invoicing, credit control, quality assurance, and import/export documentation either by executing necessary actions or preparing options for director approval. A collaborative team player with accurate keyboard skills, strong attention to detail, and the ability to find innovative solutions to administrative challenges. This is a small friendly motivated team, and you ll find colleagues and directors are supportive and professional, but you ll also have plenty of personal responsibility.The company s products and services help customers to increase safety and reduce energy wastage in energy, utilities and process industries.This is a great place to work in terms of professionalism, job security and staff-care. Salary guideline: £50,000 negotiable plus bonus worth upto 15%. Benefits include: Bupa healthcare, 10% employer pension contribution, and bonus potential upto 2 months salary (roughly 15%). Monday-Friday. Office based 5 days a week. Parking on site. Professional company, small UK team within a multinational organisation. Market leaders in their sector. This Office Administration Manager position is commutable from Leicester, Enderby, Blaby, Fosse Park, Glenfield, Braunstone, New Parks surrounding areas like Loughborough, Lutterworth, Hinckley.
Position: Bid Writer (M&E) Location: Stockport & Hybrid Salary: Neg plus package Company Overview: Howells is working with a reputable Energy company that delivers renewable & heating, solutions within the public sector & for major private sector clients. The Group has over 3,000 colleagues and revenue of over 340m. Our client is a turnkey decarbonisation, energy generation and consumption reduction specialist. They value proposition delivers reduced operational costs substantial progress to achieving Net Zero Carbon, energy resilience and security to large scale end user clients. These clients own & operate large scale, multi-site facilities across commercial, industrial, Leisure & large-scale agriculture sectors. Bid Writer Key Responsibilities: Creation of high quality, compelling proposal material (text & graphics) and document production maintaining consistency of style, brand and tone Co-ordinate and liaise with clients and internal teams to support the development of and writing bespoke, high quality PQQ and ITT submissions to secure opportunities by demonstrating a clear understanding of client requirements and maximising submission scores Translate technical information into a written proposal that is clear and can be understood by both technical and non-technical audiences Clearly communicate the key benefits of our tender response through the development of compelling proposals and presentations Produce case studies and gather additional evidence that supports submissions Maintain the bid library and collate high scoring bid responses to support future submissions Use CRM data to make informed & strategic decisions around opportunity navigation and achieving success. Maintain the bid pipeline and reporting process in conjunction with Bid Team colleagues Support the Sales Team in the preparation of negotiated proposal submissions Promote a drive for customer excellence across the virtual team and embed same into all stages of bid process Secure detailed feedback for unsuccessful opportunities to ensure iterative learning & improvement of submissions Overall bid coordination with internal & external stakeholder management (with the support of the Commercial Director) Ad hoc duties as required Bid Writer Qualifications: Educated to degree level or equivalent experience (essential) Renewable Energy and/or sustainability background (desirable) APMP member/accredited member (desirable) Bid Writer Required Skills: Excellent written English Detailed knowledge and experience of bid writing Communication and motivational skills Management and team-working skills Creativity Computer literacy including Microsoft Office programs essential. Adobe Creative Suite experience strongly desirable Ability to work fast and accurately. Interpersonal Skills Diplomatic and assertive Good communication and motivational skills Confident Intelligent Calm under pressure Eye for corporate layout and presentation style Proactive and self-motivated Enthusiastic and energetic Flexible Conscientious and attention to detail Bid Writer Required Experience: At least 2 years' experience of operating within an M&E bid writing role (essential) Proven, successful bid-writing experience from within both the public and private sectors (essential) Strong organisational and time-management skills (essential) Sound business acumen (essential) Thorough understanding of the bid process (essential) Experience of proposals, bids and tender writing within a fast-paced office environment (essential) Knowledge of the energy/environmental and/or construction sectors (desirable) Working knowledge of electronic tender platforms Self-driven, results orientated with a positive outlook and clear focus on client satisfaction Reliable, accountable & genuine team player Strong organisational and time-management skills, with the ability to prioritise well when working on multiple projects concurrently Strong attention to detail, accurate and methodical in work to overcome challenges and see projects through to completion Excellent computer skills with advanced MS Word and a strong knowledge of Excel and PowerPoint (all essential), knowledge of InDesign an added benefit Ability to build relationships and a good rapport with clients to generate confidence Additional requirements: Disclosure Check/DBS Full UK Driving Licence (preferred) What's on offer: Base salary (dependent on experience). Optional EV Salary sacrifice scheme 25 days annual leave, plus bank holidays Company pension scheme Positive, encourage and inclusive company culture. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Jan 20, 2026
Full time
Position: Bid Writer (M&E) Location: Stockport & Hybrid Salary: Neg plus package Company Overview: Howells is working with a reputable Energy company that delivers renewable & heating, solutions within the public sector & for major private sector clients. The Group has over 3,000 colleagues and revenue of over 340m. Our client is a turnkey decarbonisation, energy generation and consumption reduction specialist. They value proposition delivers reduced operational costs substantial progress to achieving Net Zero Carbon, energy resilience and security to large scale end user clients. These clients own & operate large scale, multi-site facilities across commercial, industrial, Leisure & large-scale agriculture sectors. Bid Writer Key Responsibilities: Creation of high quality, compelling proposal material (text & graphics) and document production maintaining consistency of style, brand and tone Co-ordinate and liaise with clients and internal teams to support the development of and writing bespoke, high quality PQQ and ITT submissions to secure opportunities by demonstrating a clear understanding of client requirements and maximising submission scores Translate technical information into a written proposal that is clear and can be understood by both technical and non-technical audiences Clearly communicate the key benefits of our tender response through the development of compelling proposals and presentations Produce case studies and gather additional evidence that supports submissions Maintain the bid library and collate high scoring bid responses to support future submissions Use CRM data to make informed & strategic decisions around opportunity navigation and achieving success. Maintain the bid pipeline and reporting process in conjunction with Bid Team colleagues Support the Sales Team in the preparation of negotiated proposal submissions Promote a drive for customer excellence across the virtual team and embed same into all stages of bid process Secure detailed feedback for unsuccessful opportunities to ensure iterative learning & improvement of submissions Overall bid coordination with internal & external stakeholder management (with the support of the Commercial Director) Ad hoc duties as required Bid Writer Qualifications: Educated to degree level or equivalent experience (essential) Renewable Energy and/or sustainability background (desirable) APMP member/accredited member (desirable) Bid Writer Required Skills: Excellent written English Detailed knowledge and experience of bid writing Communication and motivational skills Management and team-working skills Creativity Computer literacy including Microsoft Office programs essential. Adobe Creative Suite experience strongly desirable Ability to work fast and accurately. Interpersonal Skills Diplomatic and assertive Good communication and motivational skills Confident Intelligent Calm under pressure Eye for corporate layout and presentation style Proactive and self-motivated Enthusiastic and energetic Flexible Conscientious and attention to detail Bid Writer Required Experience: At least 2 years' experience of operating within an M&E bid writing role (essential) Proven, successful bid-writing experience from within both the public and private sectors (essential) Strong organisational and time-management skills (essential) Sound business acumen (essential) Thorough understanding of the bid process (essential) Experience of proposals, bids and tender writing within a fast-paced office environment (essential) Knowledge of the energy/environmental and/or construction sectors (desirable) Working knowledge of electronic tender platforms Self-driven, results orientated with a positive outlook and clear focus on client satisfaction Reliable, accountable & genuine team player Strong organisational and time-management skills, with the ability to prioritise well when working on multiple projects concurrently Strong attention to detail, accurate and methodical in work to overcome challenges and see projects through to completion Excellent computer skills with advanced MS Word and a strong knowledge of Excel and PowerPoint (all essential), knowledge of InDesign an added benefit Ability to build relationships and a good rapport with clients to generate confidence Additional requirements: Disclosure Check/DBS Full UK Driving Licence (preferred) What's on offer: Base salary (dependent on experience). Optional EV Salary sacrifice scheme 25 days annual leave, plus bank holidays Company pension scheme Positive, encourage and inclusive company culture. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
JOB POSITION: Urban Farming Coordinator Are you looking to work for a company that values sustainability and helps build greener cities and communities? MicroHabitat is seeking a motivated, ambitious individual with strong leadership and a passion for farming to fill the position of Urban Farming Coordinator. Introduction: At MicroHabitat, we implement urban agriculture to improve urban environments, enhance city dwellers' lifestyles, and foster greater awareness of environmental issues. We set up edible gardens on rooftops and ground-level spaces for businesses, institutions, and schools, reconnecting people with nature and their food sources. What's in it for you? A fulfilling job where you can grow in unique spaces and enjoy the growing season. Competitive salary. Free coffee and tea in a workplace focused on employee well-being. A team-oriented environment encouraging initiative and leadership and autonomy. An opportunity to be a change maker part of the biggest global urban farming initiative Job Description: The Urban Farming Coordinator will lead urban agriculture projects for a multicultural clientele in various districts of their region. Reporting to the Operations Director, this individual will be responsible for planning, setting up, supervising, and managing food production areas. They will also handle client communication, collaborate with the sales and marketing teams, and oversee all urban farming operations in their region. The role includes educating and transferring urban farming knowledge to a diverse audience. Main Duties and Responsibilities: Set up and oversee urban agriculture projects. Manage client accounts and production zones. Guide and evaluate urban farming activities in the region. Work with the MicroHabitat team to expand the company globally and promote urban farming in each city. Conduct educational workshops for clients of all ages. Horticultural Management: Coordinate and prepare materials for installations. Lead installations and supervise the team throughout the season. Ensure the maintenance of MicroHabitat's urban farms and engage organizations by providing project info and horticultural advice. Perform quality assurance for farm maintenance. Handle tasks like harvesting, watering, pest control, and plant care. Conduct educational activities with clients. Representation and Administration: Host info kiosks and workshops on urban agriculture. Attend team, partner, and client meetings. Prepare reports and document activities for each production site. Manage tool purchases and infrastructure maintenance. Perform quality assurance checks on farm infrastructures. Create standard documents and training guides. Work with different company branches (sales and marketing) and other MicroHabitat cities. Participate in grant applications and processing. Project Management: Oversee all phases of establishing food production sites. Coordinate installations, maintenance visits, and closure events. Enforce safety measures across all MicroHabitat operations. Maintain cleanliness across all production areas. File all operational reports. Contribute to process improvements. Plan and coordinate production site visits. Client Experience and Marketing: Manage project coordination and client accounts in the region. Send communications, marketing materials, and content to clients. Ensure client satisfaction and loyalty. Share operational reports with partners and clients. Enhance client satisfaction processes. Collect marketing content for the marketing and sales teams. Ensure the MicroHabitat brand shines across all regional activities. Human Resource Management: Recruit the installation team. Supervise teams during installations. Monitor and evaluate employee performance and needs. Report on staff performance to the Operations Director and other relevant team members. Conditions: Required Education and Experience (flexible): College or university degree in agriculture, urban agriculture, horticulture, environmental sciences, sustainable development, or customer service. Experience or studies in agriculture, horticulture, urban farming, or sustainable development. Theoretical and practical knowledge in agriculture or customer service. Experience in mobilization and workshop facilitation. Familiarity with tools like smartphones, Microsoft Office, Google Suite, and video conferencing platforms (Zoom, Google Meet, etc.). Strong written and verbal skills in English. Valid driver's license with two years of driving experience. Functional smartphone. Desired Skills: Strong mobilization skills. Participative leadership. Vision and passion for urban agriculture and sustainability. Excellent interpersonal and communication skills. Autonomy, versatility, and resourcefulness. Strong initiative and organizational skills. Ability to simplify and share knowledge. Patience, empathy, and generosity. Group facilitation and management skills. Salary and Benefits: Start & End Date: To be determined. Contractual/Seasonal Position. Salary: 18-20 GBP / Hour Mileage expense reimbursement Monthly Compensation for cell phone usage. Work hours: 8 a.m.-5 p.m. (with a 30-minute lunch break) (may be longer or shorter depending on work). Number of days of work / week varies based on number of projects / urban farms For any questions regarding the position, feel free to contact Alex Uriel Lag at +1 (438)-
Jan 20, 2026
Full time
JOB POSITION: Urban Farming Coordinator Are you looking to work for a company that values sustainability and helps build greener cities and communities? MicroHabitat is seeking a motivated, ambitious individual with strong leadership and a passion for farming to fill the position of Urban Farming Coordinator. Introduction: At MicroHabitat, we implement urban agriculture to improve urban environments, enhance city dwellers' lifestyles, and foster greater awareness of environmental issues. We set up edible gardens on rooftops and ground-level spaces for businesses, institutions, and schools, reconnecting people with nature and their food sources. What's in it for you? A fulfilling job where you can grow in unique spaces and enjoy the growing season. Competitive salary. Free coffee and tea in a workplace focused on employee well-being. A team-oriented environment encouraging initiative and leadership and autonomy. An opportunity to be a change maker part of the biggest global urban farming initiative Job Description: The Urban Farming Coordinator will lead urban agriculture projects for a multicultural clientele in various districts of their region. Reporting to the Operations Director, this individual will be responsible for planning, setting up, supervising, and managing food production areas. They will also handle client communication, collaborate with the sales and marketing teams, and oversee all urban farming operations in their region. The role includes educating and transferring urban farming knowledge to a diverse audience. Main Duties and Responsibilities: Set up and oversee urban agriculture projects. Manage client accounts and production zones. Guide and evaluate urban farming activities in the region. Work with the MicroHabitat team to expand the company globally and promote urban farming in each city. Conduct educational workshops for clients of all ages. Horticultural Management: Coordinate and prepare materials for installations. Lead installations and supervise the team throughout the season. Ensure the maintenance of MicroHabitat's urban farms and engage organizations by providing project info and horticultural advice. Perform quality assurance for farm maintenance. Handle tasks like harvesting, watering, pest control, and plant care. Conduct educational activities with clients. Representation and Administration: Host info kiosks and workshops on urban agriculture. Attend team, partner, and client meetings. Prepare reports and document activities for each production site. Manage tool purchases and infrastructure maintenance. Perform quality assurance checks on farm infrastructures. Create standard documents and training guides. Work with different company branches (sales and marketing) and other MicroHabitat cities. Participate in grant applications and processing. Project Management: Oversee all phases of establishing food production sites. Coordinate installations, maintenance visits, and closure events. Enforce safety measures across all MicroHabitat operations. Maintain cleanliness across all production areas. File all operational reports. Contribute to process improvements. Plan and coordinate production site visits. Client Experience and Marketing: Manage project coordination and client accounts in the region. Send communications, marketing materials, and content to clients. Ensure client satisfaction and loyalty. Share operational reports with partners and clients. Enhance client satisfaction processes. Collect marketing content for the marketing and sales teams. Ensure the MicroHabitat brand shines across all regional activities. Human Resource Management: Recruit the installation team. Supervise teams during installations. Monitor and evaluate employee performance and needs. Report on staff performance to the Operations Director and other relevant team members. Conditions: Required Education and Experience (flexible): College or university degree in agriculture, urban agriculture, horticulture, environmental sciences, sustainable development, or customer service. Experience or studies in agriculture, horticulture, urban farming, or sustainable development. Theoretical and practical knowledge in agriculture or customer service. Experience in mobilization and workshop facilitation. Familiarity with tools like smartphones, Microsoft Office, Google Suite, and video conferencing platforms (Zoom, Google Meet, etc.). Strong written and verbal skills in English. Valid driver's license with two years of driving experience. Functional smartphone. Desired Skills: Strong mobilization skills. Participative leadership. Vision and passion for urban agriculture and sustainability. Excellent interpersonal and communication skills. Autonomy, versatility, and resourcefulness. Strong initiative and organizational skills. Ability to simplify and share knowledge. Patience, empathy, and generosity. Group facilitation and management skills. Salary and Benefits: Start & End Date: To be determined. Contractual/Seasonal Position. Salary: 18-20 GBP / Hour Mileage expense reimbursement Monthly Compensation for cell phone usage. Work hours: 8 a.m.-5 p.m. (with a 30-minute lunch break) (may be longer or shorter depending on work). Number of days of work / week varies based on number of projects / urban farms For any questions regarding the position, feel free to contact Alex Uriel Lag at +1 (438)-
Location : London-based or remote in the UK, as long as travel to the office in London for two consecutive days per month is feasible Role : Permanent Salary: £50,000 plus 10% employer-contributed pension; 4 day full-time work week (Monday Thursday) About us Established in 2021, Opportunity Green is a fast-growing not-for-profit organisation that helps to identify and unlock opportunities to tackle climate change. We build ambitious coalitions, support climate vulnerable countries in international negotiations and find innovative legal pathways to fight climate change. The Communications team currently includes four people who work across the full breadth of Opportunity Green s work, making sure our messages are communicated clearly to the right audiences at the right time. We are now looking for a Digital and SEO Manager to develop and deliver Opportunity Green s digital and SEO strategy, ensuring our online presence effectively reaches, engages and inspires audiences. What s the role? The Digital and SEO Manager will report to Opportunity Green s Communications Director. By harnessing data-driven insights and optimising our digital platforms, the Digital and SEO Manager will strengthen our communications impact and support the organisation s mission to fill the gaps that others miss on climate change. You will also support the Comms Director in managing the communications team and their team projects, including direct line management of a multimedia-focused team member. This is a new role to OG and it comes at an exciting time, when we are about to launch our new website. You will play a pivotal part in helping our website content reach the right audiences, monitoring its performance and developing it even further. Our Communications team supports all the workstreams and projects at Opportunity Green, spanning aviation, shipping, steel, agriculture, strategic litigation, climate justice, company coalitions, external partnerships and The SASHA Coalition, which is facilitated by OG and has a separate online presence. You will therefore need to be a great collaborator who is used to multitasking, a quick thinker and able to respond to situations as they arise. As the only employee dedicated to digital, you will be a strategic thinker who can shape our approach to emerging digital trends, while also being comfortable implementing the ideas you develop. About the candidate We are looking for a candidate with: A passion for using their digital skills and SEO knowledge to tackle climate change. Proven expertise in digital analysis and insights, with a strong track record of producing data-driven reports and actionable recommendations across a range of platforms. Demonstrated experience in SEO account management and web development project management. Desirable skills and experience: We do not expect any candidate to have all skills listed below but rather we look for transferable skills and potential as well as past experience. Genuine passion for using digital skills to tackle climate change and commitment to Opportunity Green's mission and values. Advanced knowledge of digital performance tools like Google Analytics, SEMrush, Power BI, Google Search Console, Google Tag Manager and Mailchimp. Experience of running ad campaigns in Google Ads. Hands-on familiarity with web technologies such as HTML, CSS, JavaScript and CMS platforms including Wordpress and SquareSpace, and ability to integrate new features and functionality. Strategic and analytical thinker who is a natural problem solver. Ability to work independently and as part of a team. Demonstrated experience of line management. Committed to collaboration, curiosity and continuous learning. Diversity and inclusion Diversity and inclusion are important principles at Opportunity Green. We believe that diversity and inclusion make teams stronger and more effective. We are committed to fair and equitable employment practices, and we are striving to ensure that a variety of voices and experiences are included in our organisation. Our commitment to diversity and our parental leave policy are available to view on our website, here. We will consider all applicants who meet most or all of the essential competencies regardless of their identity or background. That said, we know that diverse candidates may be reluctant to apply for jobs where they don t meet 100% of the criteria outlined in the job description. We encourage anyone to apply who can demonstrate the variety of skills and experiences relevant to meeting the requirements of this role. We recognise that many diverse experiences and perspectives are not represented in our current workforce, and are seriously underrepresented across the non-profit sector in general, and as such, we particularly welcome applications from people with disabilities, non-white people, people from marginalised backgrounds, and members of the LGBTQIA+ communities. We will use positive action under the Equality Act 2010 to appoint from these groups if two candidates are equally qualified. To learn more about our application process and receive advice on how to prepare in such a way as to showcase your full potential, please find our Application Guide. What we offer The successful candidate will be offered an annual salary of £50,000 plus 10% employer-contributed pension. Please note that Opportunity Green has fixed salary scales, with the possibility of step increases with strong performance. When hiring we always hire at the bottom of a band and do not enter negotiations with new employees as negotiations have been historically shown to disadvantage women and minorities. We take our team s wellbeing and professional development seriously. In addition to a competitive salary, we offer: A commitment to work/life balance, with a 4-day work week at 28 hours. A generous holiday entitlement of 20 days holiday per year, plus bank holidays and office closure between Christmas and New Year that does not count towards your holiday entitlement (and expectation that you fully disconnect when taking time off). A market-leading pension of 10%. A progressive family leave policy, including 26 weeks paid leave for both parents, as well as other support. Lots of flexibility within a hybrid working arrangement, with regular opportunities to come together as a team. Support for your professional development as part of Opportunity Green, with a budget to support your learning & development plus opportunities to lead projects, publish content, learn from experts, work directly with policymakers and stakeholders, and take part in conferences and events. However, it is important to note that while this role is permanent, employment is always reliant on Opportunity Green continuing to receive philanthropic support from our funders, which we expect every member of the team to play their part in working towards. How to apply To minimise the risk of unconscious bias, we ask that applicants remove certain identifying elements from their CVs. If you do not remove these details, we reserve the right to withdraw your application from review. Photos Name if needed, please use Applicant Age Email and/or phone number We also reserve the right to withdraw your application from review if you use AI tools such as Chat GPT to complete the sift questions / write your CV. Unfortunately, if you do not already hold the right to work in the UK and/or require sponsorship to continue working in the UK, Opportunity Green will not be able to consider your application at this time. The closing date for applications is 16TH February, 2026 at 9am GMT. We actively encourage applicants to reach out if there are any reasonable adjustments we can make to help them demonstrate their full potential in the hiring process. What happens next? Shortlisted candidates will be invited for an online interview to discuss their experience and suitability for the role. After this, candidates that are most suitable for the vacancy will be invited for an in-person interview in our London office, for which there may also be a short task. Travel will be reimbursed for non-London-based applicants (within the UK). Online interviews are likely to take place w/c 2nd March. In person interviews will likely be shortly after this (w/c 9th March). We reserve the right to ask for references during the recruitment process.
Jan 20, 2026
Full time
Location : London-based or remote in the UK, as long as travel to the office in London for two consecutive days per month is feasible Role : Permanent Salary: £50,000 plus 10% employer-contributed pension; 4 day full-time work week (Monday Thursday) About us Established in 2021, Opportunity Green is a fast-growing not-for-profit organisation that helps to identify and unlock opportunities to tackle climate change. We build ambitious coalitions, support climate vulnerable countries in international negotiations and find innovative legal pathways to fight climate change. The Communications team currently includes four people who work across the full breadth of Opportunity Green s work, making sure our messages are communicated clearly to the right audiences at the right time. We are now looking for a Digital and SEO Manager to develop and deliver Opportunity Green s digital and SEO strategy, ensuring our online presence effectively reaches, engages and inspires audiences. What s the role? The Digital and SEO Manager will report to Opportunity Green s Communications Director. By harnessing data-driven insights and optimising our digital platforms, the Digital and SEO Manager will strengthen our communications impact and support the organisation s mission to fill the gaps that others miss on climate change. You will also support the Comms Director in managing the communications team and their team projects, including direct line management of a multimedia-focused team member. This is a new role to OG and it comes at an exciting time, when we are about to launch our new website. You will play a pivotal part in helping our website content reach the right audiences, monitoring its performance and developing it even further. Our Communications team supports all the workstreams and projects at Opportunity Green, spanning aviation, shipping, steel, agriculture, strategic litigation, climate justice, company coalitions, external partnerships and The SASHA Coalition, which is facilitated by OG and has a separate online presence. You will therefore need to be a great collaborator who is used to multitasking, a quick thinker and able to respond to situations as they arise. As the only employee dedicated to digital, you will be a strategic thinker who can shape our approach to emerging digital trends, while also being comfortable implementing the ideas you develop. About the candidate We are looking for a candidate with: A passion for using their digital skills and SEO knowledge to tackle climate change. Proven expertise in digital analysis and insights, with a strong track record of producing data-driven reports and actionable recommendations across a range of platforms. Demonstrated experience in SEO account management and web development project management. Desirable skills and experience: We do not expect any candidate to have all skills listed below but rather we look for transferable skills and potential as well as past experience. Genuine passion for using digital skills to tackle climate change and commitment to Opportunity Green's mission and values. Advanced knowledge of digital performance tools like Google Analytics, SEMrush, Power BI, Google Search Console, Google Tag Manager and Mailchimp. Experience of running ad campaigns in Google Ads. Hands-on familiarity with web technologies such as HTML, CSS, JavaScript and CMS platforms including Wordpress and SquareSpace, and ability to integrate new features and functionality. Strategic and analytical thinker who is a natural problem solver. Ability to work independently and as part of a team. Demonstrated experience of line management. Committed to collaboration, curiosity and continuous learning. Diversity and inclusion Diversity and inclusion are important principles at Opportunity Green. We believe that diversity and inclusion make teams stronger and more effective. We are committed to fair and equitable employment practices, and we are striving to ensure that a variety of voices and experiences are included in our organisation. Our commitment to diversity and our parental leave policy are available to view on our website, here. We will consider all applicants who meet most or all of the essential competencies regardless of their identity or background. That said, we know that diverse candidates may be reluctant to apply for jobs where they don t meet 100% of the criteria outlined in the job description. We encourage anyone to apply who can demonstrate the variety of skills and experiences relevant to meeting the requirements of this role. We recognise that many diverse experiences and perspectives are not represented in our current workforce, and are seriously underrepresented across the non-profit sector in general, and as such, we particularly welcome applications from people with disabilities, non-white people, people from marginalised backgrounds, and members of the LGBTQIA+ communities. We will use positive action under the Equality Act 2010 to appoint from these groups if two candidates are equally qualified. To learn more about our application process and receive advice on how to prepare in such a way as to showcase your full potential, please find our Application Guide. What we offer The successful candidate will be offered an annual salary of £50,000 plus 10% employer-contributed pension. Please note that Opportunity Green has fixed salary scales, with the possibility of step increases with strong performance. When hiring we always hire at the bottom of a band and do not enter negotiations with new employees as negotiations have been historically shown to disadvantage women and minorities. We take our team s wellbeing and professional development seriously. In addition to a competitive salary, we offer: A commitment to work/life balance, with a 4-day work week at 28 hours. A generous holiday entitlement of 20 days holiday per year, plus bank holidays and office closure between Christmas and New Year that does not count towards your holiday entitlement (and expectation that you fully disconnect when taking time off). A market-leading pension of 10%. A progressive family leave policy, including 26 weeks paid leave for both parents, as well as other support. Lots of flexibility within a hybrid working arrangement, with regular opportunities to come together as a team. Support for your professional development as part of Opportunity Green, with a budget to support your learning & development plus opportunities to lead projects, publish content, learn from experts, work directly with policymakers and stakeholders, and take part in conferences and events. However, it is important to note that while this role is permanent, employment is always reliant on Opportunity Green continuing to receive philanthropic support from our funders, which we expect every member of the team to play their part in working towards. How to apply To minimise the risk of unconscious bias, we ask that applicants remove certain identifying elements from their CVs. If you do not remove these details, we reserve the right to withdraw your application from review. Photos Name if needed, please use Applicant Age Email and/or phone number We also reserve the right to withdraw your application from review if you use AI tools such as Chat GPT to complete the sift questions / write your CV. Unfortunately, if you do not already hold the right to work in the UK and/or require sponsorship to continue working in the UK, Opportunity Green will not be able to consider your application at this time. The closing date for applications is 16TH February, 2026 at 9am GMT. We actively encourage applicants to reach out if there are any reasonable adjustments we can make to help them demonstrate their full potential in the hiring process. What happens next? Shortlisted candidates will be invited for an online interview to discuss their experience and suitability for the role. After this, candidates that are most suitable for the vacancy will be invited for an in-person interview in our London office, for which there may also be a short task. Travel will be reimbursed for non-London-based applicants (within the UK). Online interviews are likely to take place w/c 2nd March. In person interviews will likely be shortly after this (w/c 9th March). We reserve the right to ask for references during the recruitment process.
Longer working lives and ongoing economic transitions are reshaping careers: how we start them, and how we move through them. But too many people remain paid in low-paid, low-quality work with damaging consequences for them personally, and our economy as a whole. We re seeking a senior, policy-oriented research leader to help us and our partners generate insights that enable more people to move into and progress through better work. You ll have a proven track record in scoping and securing funding for research and influencing activity, with significant autonomy to lead your own programme at L&W. You ll be supported by committed researchers and managers whom you will coach, lead, and develop alongside a peer group of Deputy Directors working across other key pillars. We welcome quantitative expertise, but most important are the skills to design and deliver high-quality, impactful research programmes. You ll join an organisation with a national reputation for driving policy change and a friendly, highly capable, delivery-focused team. Location: London or Leicester. Hybrid working: 40-60% in an L&W office, with the option of working the remainder at home. Team: Research and Development Salary: £64,450 -£77,880 per annum (pro rata), dependent on experience and location Duration: Permanent Working hours: 0.8 to 1 FTE, with flexible working supported (e.g. condensed hours, flexible start and finish times) Main Purpose The Deputy Director, Policy and Research (Better Work and Progression) will have overall ownership of the Better Work pillar of our strategic plan at L&W: overseeing all projects and activity in this area and generating new work (including developing project ideas and securing funding). While there is significant scope to shape the ongoing programme of research and impact work, we anticipate that key areas of focus in this area going forward will be: understanding & better supporting career change; understanding and improving policy to increase employer investment in skills; high quality and fair access apprenticeships and technical education; understanding how to better support progression from low pay. They will be a senior leader for the organization helping to continuously shape our strategy and the plans we are implementing to deliver it. Duties and Responsibilities Leadership and management Intellectual leadership of the Better Work pillar: developing and owning policy positions, messages, theory of change and research priorities, and supporting the wider team to feed into and understand them Line management of senior and mid-level staff Act as a senior leader at L&W including taking on specific organization-level responsibilities where appropriate Income Write and/or co-ordinate responses to reactive research and evaluation tenders in the areas of employment, better work and progression Develop pro-active proposals that will drive change in your area, and respond to the interests of funders and partners Build relationships with current and potential funders and research partners Impact Act as an external expert on the issues of better work and progression: writing press quotes, articles and blogs;speaking on platforms Building relationships with practitioners, policymakers and partners to improve our insights, and get our recommendations implemented Develop appropriate means of tracking impact towards our better work goals, and monitor against them. Delivery Deputy Director/Project Director-level oversight of projects being delivered in your and related areas: supporting project team to shape research plans, deliver sharp insights and manage funder relationships Quality Assurance of research proposals and outputs Use your research skills and experience to support the wider development of the Learning and Work team Person Specification Experience Experience of developing, overseeing and delivering programmes of policy-relevant research at a high level - Essential Experience of business development in a policy/research context: developing ideas, writing bids and building relationships with funders- Essential Experience of building senior-level relationships with external stakeholders for impact and influence -Essential Track record of delivering national and/or local policy change - Essential Experience of senior organisational leadership as part of a team - Desirable Experience of responding to tenders- Desirable Skills Advanced research skills (qualitative of quantitative) - Essential Quantitative skills: experience of using key national research and administrative data sets to generate insights into the labour market -Desirable Clear and direct written communication style - Essential Knowledge Knowledge of, and commitment to, L&W s charitable aims and purpose.- Essential Demonstrable knowledge of employment and/or skills policy in the UK - Essential Demonstrable knowledge in the specific areas of Better Work and/or progression -Desirable Learning and Work Institute works across the UK. Our work in Wales is led by a Cardiff based team, but all staff are required to follow the guidance set out in our Welsh language scheme when working in Wales.
Jan 20, 2026
Full time
Longer working lives and ongoing economic transitions are reshaping careers: how we start them, and how we move through them. But too many people remain paid in low-paid, low-quality work with damaging consequences for them personally, and our economy as a whole. We re seeking a senior, policy-oriented research leader to help us and our partners generate insights that enable more people to move into and progress through better work. You ll have a proven track record in scoping and securing funding for research and influencing activity, with significant autonomy to lead your own programme at L&W. You ll be supported by committed researchers and managers whom you will coach, lead, and develop alongside a peer group of Deputy Directors working across other key pillars. We welcome quantitative expertise, but most important are the skills to design and deliver high-quality, impactful research programmes. You ll join an organisation with a national reputation for driving policy change and a friendly, highly capable, delivery-focused team. Location: London or Leicester. Hybrid working: 40-60% in an L&W office, with the option of working the remainder at home. Team: Research and Development Salary: £64,450 -£77,880 per annum (pro rata), dependent on experience and location Duration: Permanent Working hours: 0.8 to 1 FTE, with flexible working supported (e.g. condensed hours, flexible start and finish times) Main Purpose The Deputy Director, Policy and Research (Better Work and Progression) will have overall ownership of the Better Work pillar of our strategic plan at L&W: overseeing all projects and activity in this area and generating new work (including developing project ideas and securing funding). While there is significant scope to shape the ongoing programme of research and impact work, we anticipate that key areas of focus in this area going forward will be: understanding & better supporting career change; understanding and improving policy to increase employer investment in skills; high quality and fair access apprenticeships and technical education; understanding how to better support progression from low pay. They will be a senior leader for the organization helping to continuously shape our strategy and the plans we are implementing to deliver it. Duties and Responsibilities Leadership and management Intellectual leadership of the Better Work pillar: developing and owning policy positions, messages, theory of change and research priorities, and supporting the wider team to feed into and understand them Line management of senior and mid-level staff Act as a senior leader at L&W including taking on specific organization-level responsibilities where appropriate Income Write and/or co-ordinate responses to reactive research and evaluation tenders in the areas of employment, better work and progression Develop pro-active proposals that will drive change in your area, and respond to the interests of funders and partners Build relationships with current and potential funders and research partners Impact Act as an external expert on the issues of better work and progression: writing press quotes, articles and blogs;speaking on platforms Building relationships with practitioners, policymakers and partners to improve our insights, and get our recommendations implemented Develop appropriate means of tracking impact towards our better work goals, and monitor against them. Delivery Deputy Director/Project Director-level oversight of projects being delivered in your and related areas: supporting project team to shape research plans, deliver sharp insights and manage funder relationships Quality Assurance of research proposals and outputs Use your research skills and experience to support the wider development of the Learning and Work team Person Specification Experience Experience of developing, overseeing and delivering programmes of policy-relevant research at a high level - Essential Experience of business development in a policy/research context: developing ideas, writing bids and building relationships with funders- Essential Experience of building senior-level relationships with external stakeholders for impact and influence -Essential Track record of delivering national and/or local policy change - Essential Experience of senior organisational leadership as part of a team - Desirable Experience of responding to tenders- Desirable Skills Advanced research skills (qualitative of quantitative) - Essential Quantitative skills: experience of using key national research and administrative data sets to generate insights into the labour market -Desirable Clear and direct written communication style - Essential Knowledge Knowledge of, and commitment to, L&W s charitable aims and purpose.- Essential Demonstrable knowledge of employment and/or skills policy in the UK - Essential Demonstrable knowledge in the specific areas of Better Work and/or progression -Desirable Learning and Work Institute works across the UK. Our work in Wales is led by a Cardiff based team, but all staff are required to follow the guidance set out in our Welsh language scheme when working in Wales.
SF Recruitment have partnered with a brilliant, growing business in Coventry, who are looking to recruit a Customer Services Director on a permanent, hybrid basis. This role has come up to to growth and recent successes within the business, and is a strategic role that will sit within the SLT. Salary: up to £120,000 with £6k car allowance and up to 20% bonus We are seeking a dynamic and experienced Customer Service Director to lead all aspects of customer support. This role will set and deliver a joined up customer service strategy that drives sustainable efficiency through improved processes and systems, while consistently maintaining high levels of customer satisfaction. Reporting to the Chief Operations Officer (COO) and as a member of the UK Leadership team, this role will hold the budget for the Customer Services department with responsibility for: -Setting the Customer Services (CS) strategy ensuring CS is a point of difference in the market -Reviewing and improving CS processes and technology to continually improve productivity and scalability, without the need to hire more colleagues. -Work closely with the Account Management Director and COO to address key customer issues and "pain-points". -Owning the "day to day" customer interaction and access points to the business. -Leading and developing CS reporting and KPI tracking ensuring we know the key metrics that are important to our customers and reporting against these, balancing this with the required productivity. Professional Experience -Strategic Leadership: Proven ability to lead CS operations and set strategic direction. -Operational Management: Experience managing multi-channel customer interactions and meeting SLAs. -Digital Transformation: Track record of implementing digital and data-driven improvements. -Technical knowledge and development: Experience in or knowledge in the use of new technologies to deliver CS and process improvements including the use of AI. -Budget & P&L Responsibility: Skilled in managing departmental budgets and cost optimisation. -Change Management: Familiarity with agile, design thinking, and systems thinking. Core Skills & Competencies -Customer-Centric Mindset: Acts as the "Voice of the Customer" to drive improvements. -Analytical Skills: Uses KPIs (NPS, CSAT) and data to enhance performance. -Leadership & People Management: Ability to motivate and develop large teams. -Communication & Influence: Strong stakeholder negotiation and presentation skills. -Commercial Awareness: Understands impact of customer service on revenue and retention. -Familiarity with emerging technologies: AI chatbots, CRM systems, omnichannel platforms.
Jan 20, 2026
Full time
SF Recruitment have partnered with a brilliant, growing business in Coventry, who are looking to recruit a Customer Services Director on a permanent, hybrid basis. This role has come up to to growth and recent successes within the business, and is a strategic role that will sit within the SLT. Salary: up to £120,000 with £6k car allowance and up to 20% bonus We are seeking a dynamic and experienced Customer Service Director to lead all aspects of customer support. This role will set and deliver a joined up customer service strategy that drives sustainable efficiency through improved processes and systems, while consistently maintaining high levels of customer satisfaction. Reporting to the Chief Operations Officer (COO) and as a member of the UK Leadership team, this role will hold the budget for the Customer Services department with responsibility for: -Setting the Customer Services (CS) strategy ensuring CS is a point of difference in the market -Reviewing and improving CS processes and technology to continually improve productivity and scalability, without the need to hire more colleagues. -Work closely with the Account Management Director and COO to address key customer issues and "pain-points". -Owning the "day to day" customer interaction and access points to the business. -Leading and developing CS reporting and KPI tracking ensuring we know the key metrics that are important to our customers and reporting against these, balancing this with the required productivity. Professional Experience -Strategic Leadership: Proven ability to lead CS operations and set strategic direction. -Operational Management: Experience managing multi-channel customer interactions and meeting SLAs. -Digital Transformation: Track record of implementing digital and data-driven improvements. -Technical knowledge and development: Experience in or knowledge in the use of new technologies to deliver CS and process improvements including the use of AI. -Budget & P&L Responsibility: Skilled in managing departmental budgets and cost optimisation. -Change Management: Familiarity with agile, design thinking, and systems thinking. Core Skills & Competencies -Customer-Centric Mindset: Acts as the "Voice of the Customer" to drive improvements. -Analytical Skills: Uses KPIs (NPS, CSAT) and data to enhance performance. -Leadership & People Management: Ability to motivate and develop large teams. -Communication & Influence: Strong stakeholder negotiation and presentation skills. -Commercial Awareness: Understands impact of customer service on revenue and retention. -Familiarity with emerging technologies: AI chatbots, CRM systems, omnichannel platforms.
LEAD THE EVOLUTION OF RETAIL BANKING Liberty Bay Credit Union is preparing for a bold strategic transformation, and we are looking for a head of Retail to guide our branch network into the future. We have a dedicated, long-tenured team that serves our members with heart. As routine transactions move to digital channels, the value of human advice has never been higher. We need a leader to elevate our branch experience, bridging the gap between digital convenience and human advice, and turning our trusted service centers into true relationship engines. Reporting to the SVP of People Operations, you will lead the next chapter of our retail strategy. Building on our foundation of service, your mandate is to install a modern retail framework that empowers our team to deepen relationships, ensuring every interaction adds value to our members' financial lives. What will you do? Install a modern Framework: You will design and teach a consultative sales model. You will give our staff the training and confidence to move from order taking to financial discovery, helping them uncover opportunities to improve a member's life. Be a Player-Coach: You won't hide in an office. You will spend a significant portion of your time in the branches, sitting side-by-side with our Managers and Bankers. You will model the behaviors you expect, making calls, asking questions, and showing them how to win. Unlock Potential: We believe in our people. Your job is to turn tellers into universal bankers and managers into market leaders. You will build career paths that reward growth and skill acquisition. Lead "The Street" Strategy: You will coach Branch Managers to become the "Mayors" of their towns. You will guide them on how to build networks with local small businesses and non profits, driving growth through relationships rather than just transactions. Champion Data & Trust: You will partner with member services and our data team to ensure our staff understands why data matters. You will drive a "Zero Defect" standard on account opening, not just for compliance, but so we can serve our members better. Qualifications Minimum 10 years of retail banking experience, ideally in a multi site leadership role (Regional or Network oversight). Demonstrated success in training and upskilling teams. You must share examples of how you helped existing staff adapt to new sales or service models. Bachelor's degree in Business, Finance, or related field required. Strong proficiency in modern banking tools (CRM, Digital Banking platforms) and the ability to teach others how to use them. Experience with pipeline management, incentive plan design, reporting, and analyzing branch profitability. Deep understanding of Retail Compliance, Security, and Risk Management protocols. Who you are: You get more satisfaction from seeing a team member succeed than closing a deal yourself. You have a proven track record of upskilling staff and helping them adapt to new expectations. You understand that "Sales" isn't a dirty word, it's service. You know how to teach this concept to staff who may be hesitant to sell. You have 10+ years of retail banking experience (5+ in leadership) and know how to drive deposit and membership growth in a competitive market. You collaborate effortlessly. You know how to work with Commercial / Residential / Consumer Lending and Member Services to ensure the member gets the best expert for their needs. The pay range for this role is: $ 100,000 - 150,000 USD per year. Why join Liberty Bay? You will architect the future of our retail network, blending the best of digital convenience with the power of human connection. Just as you develop your team, we are committed to your growth as a strategic executive. We are breaking down silos. We are one engine, fighting for our members. Ready to lead? We offer an extremely generous benefits package: Healthcare plan (Employer paid) Retirement plan (401k) Life Insurance Paid Time off (vacation, sick, holidays) Family Leave Short Term & Long Term Disability Training & Development Wellness Resources If you are a leader who loves to teach, build, and grow, we want to talk to you. Apply today to help us build the future of Liberty Bay.
Jan 20, 2026
Full time
LEAD THE EVOLUTION OF RETAIL BANKING Liberty Bay Credit Union is preparing for a bold strategic transformation, and we are looking for a head of Retail to guide our branch network into the future. We have a dedicated, long-tenured team that serves our members with heart. As routine transactions move to digital channels, the value of human advice has never been higher. We need a leader to elevate our branch experience, bridging the gap between digital convenience and human advice, and turning our trusted service centers into true relationship engines. Reporting to the SVP of People Operations, you will lead the next chapter of our retail strategy. Building on our foundation of service, your mandate is to install a modern retail framework that empowers our team to deepen relationships, ensuring every interaction adds value to our members' financial lives. What will you do? Install a modern Framework: You will design and teach a consultative sales model. You will give our staff the training and confidence to move from order taking to financial discovery, helping them uncover opportunities to improve a member's life. Be a Player-Coach: You won't hide in an office. You will spend a significant portion of your time in the branches, sitting side-by-side with our Managers and Bankers. You will model the behaviors you expect, making calls, asking questions, and showing them how to win. Unlock Potential: We believe in our people. Your job is to turn tellers into universal bankers and managers into market leaders. You will build career paths that reward growth and skill acquisition. Lead "The Street" Strategy: You will coach Branch Managers to become the "Mayors" of their towns. You will guide them on how to build networks with local small businesses and non profits, driving growth through relationships rather than just transactions. Champion Data & Trust: You will partner with member services and our data team to ensure our staff understands why data matters. You will drive a "Zero Defect" standard on account opening, not just for compliance, but so we can serve our members better. Qualifications Minimum 10 years of retail banking experience, ideally in a multi site leadership role (Regional or Network oversight). Demonstrated success in training and upskilling teams. You must share examples of how you helped existing staff adapt to new sales or service models. Bachelor's degree in Business, Finance, or related field required. Strong proficiency in modern banking tools (CRM, Digital Banking platforms) and the ability to teach others how to use them. Experience with pipeline management, incentive plan design, reporting, and analyzing branch profitability. Deep understanding of Retail Compliance, Security, and Risk Management protocols. Who you are: You get more satisfaction from seeing a team member succeed than closing a deal yourself. You have a proven track record of upskilling staff and helping them adapt to new expectations. You understand that "Sales" isn't a dirty word, it's service. You know how to teach this concept to staff who may be hesitant to sell. You have 10+ years of retail banking experience (5+ in leadership) and know how to drive deposit and membership growth in a competitive market. You collaborate effortlessly. You know how to work with Commercial / Residential / Consumer Lending and Member Services to ensure the member gets the best expert for their needs. The pay range for this role is: $ 100,000 - 150,000 USD per year. Why join Liberty Bay? You will architect the future of our retail network, blending the best of digital convenience with the power of human connection. Just as you develop your team, we are committed to your growth as a strategic executive. We are breaking down silos. We are one engine, fighting for our members. Ready to lead? We offer an extremely generous benefits package: Healthcare plan (Employer paid) Retirement plan (401k) Life Insurance Paid Time off (vacation, sick, holidays) Family Leave Short Term & Long Term Disability Training & Development Wellness Resources If you are a leader who loves to teach, build, and grow, we want to talk to you. Apply today to help us build the future of Liberty Bay.
About The Role Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact This is a pivotal leadership role shaping the future of our mortgage operations. As the Mortgage Operations Director you will lead and transform the Society's end-to-end mortgage lifecycle from underwriting and new lending through to servicing, arrears, and litigation - playing a key role in delivering our ambition to be recognised as an innovative specialist lender. Through the intelligent use of technology, data, and operational excellence, you will drive meaningful growth, elevate customer outcomes, and build a resilient, future ready operation. This is a high impact leadership opportunity for someone energised by scale, complexity, and the chance to leave a lasting legacy. Here's a taste of what you will be doing as Mortgage Operations Director at Nottingham Building Society: Strategic Leadership Define and deliver the mortgage operations strategy to support asset growth Lead end-to-end digitisation and automation of the mortgage journey, embedding platforms including MQube, Credit Hub, and advanced decisioning tools. Develop a low-cost, inflation-resilient servicing model for existing customers. Foster an empowered, high-performance culture with clear career progression. Operational Excellence Build a flexible, scalable, high-performing operations function to support rapid growth and complex lending. Ensure operating models, processes, and procedures deliver efficiency and excellent customer outcomes. Evaluate and manage the mortgage supply chain to ensure future-fit underwriting and servicing capability. Customer & Broker Experience Deliver differentiated digital journeys combining speed, certainty, and expert underwriting. Build a strong broker reputation for flexibility and customer-focused decision-making. Technology & Data Enablement Realise full benefits of the new origination platform, leveraging OCR and AI to simplify journeys for brokers, customers, and colleagues. Use data and advanced analytics to enhance decisioning, affordability, and product innovation. Own and optimise core systems including Summit, FileNet, CRMS, Avaya, Activate, and MQube. Governance & Compliance Ensure operational resilience, effective risk management, and ownership of Important Business Services, BCPs, and first-line mortgage controls. Participate in key committees and strategic programmes, ensuring compliance with regulatory and T&C frameworks. About you: Knowledge & Expertise Strong understanding of financial services, particularly mortgages. Knowledge of Training & Competence (T&C) frameworks and regulatory requirements. Experience in budgeting, forecasting, and capacity planning at a senior level. Familiarity with Business Continuity Planning, Operational Resilience, and Important Business Services. Strong insight into transforming business and customer propositions through digitisation. Experience Proven senior leader with excellent communication, negotiation, and interpersonal skills. Significant strategic and operational management experience. Experienced in leading change and process improvement initiatives. Skilled in developing and delivering effective strategic and operational plans. Highly numerate, able to translate complex data into clear, actionable insights. Expertise in capability and capacity management to build agile, scalable teams. Strong understanding of how process and IT solutions enable digital service excellence. Experience representing operations at committee and project levels. Proven management experience in areas such as arrears, underwriting, and complaints. Reward & Benefits A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, £5,500 car allowance, Bupa healthcare, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers. A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint. We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. Embracing Diversity Together We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Jan 20, 2026
Full time
About The Role Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact This is a pivotal leadership role shaping the future of our mortgage operations. As the Mortgage Operations Director you will lead and transform the Society's end-to-end mortgage lifecycle from underwriting and new lending through to servicing, arrears, and litigation - playing a key role in delivering our ambition to be recognised as an innovative specialist lender. Through the intelligent use of technology, data, and operational excellence, you will drive meaningful growth, elevate customer outcomes, and build a resilient, future ready operation. This is a high impact leadership opportunity for someone energised by scale, complexity, and the chance to leave a lasting legacy. Here's a taste of what you will be doing as Mortgage Operations Director at Nottingham Building Society: Strategic Leadership Define and deliver the mortgage operations strategy to support asset growth Lead end-to-end digitisation and automation of the mortgage journey, embedding platforms including MQube, Credit Hub, and advanced decisioning tools. Develop a low-cost, inflation-resilient servicing model for existing customers. Foster an empowered, high-performance culture with clear career progression. Operational Excellence Build a flexible, scalable, high-performing operations function to support rapid growth and complex lending. Ensure operating models, processes, and procedures deliver efficiency and excellent customer outcomes. Evaluate and manage the mortgage supply chain to ensure future-fit underwriting and servicing capability. Customer & Broker Experience Deliver differentiated digital journeys combining speed, certainty, and expert underwriting. Build a strong broker reputation for flexibility and customer-focused decision-making. Technology & Data Enablement Realise full benefits of the new origination platform, leveraging OCR and AI to simplify journeys for brokers, customers, and colleagues. Use data and advanced analytics to enhance decisioning, affordability, and product innovation. Own and optimise core systems including Summit, FileNet, CRMS, Avaya, Activate, and MQube. Governance & Compliance Ensure operational resilience, effective risk management, and ownership of Important Business Services, BCPs, and first-line mortgage controls. Participate in key committees and strategic programmes, ensuring compliance with regulatory and T&C frameworks. About you: Knowledge & Expertise Strong understanding of financial services, particularly mortgages. Knowledge of Training & Competence (T&C) frameworks and regulatory requirements. Experience in budgeting, forecasting, and capacity planning at a senior level. Familiarity with Business Continuity Planning, Operational Resilience, and Important Business Services. Strong insight into transforming business and customer propositions through digitisation. Experience Proven senior leader with excellent communication, negotiation, and interpersonal skills. Significant strategic and operational management experience. Experienced in leading change and process improvement initiatives. Skilled in developing and delivering effective strategic and operational plans. Highly numerate, able to translate complex data into clear, actionable insights. Expertise in capability and capacity management to build agile, scalable teams. Strong understanding of how process and IT solutions enable digital service excellence. Experience representing operations at committee and project levels. Proven management experience in areas such as arrears, underwriting, and complaints. Reward & Benefits A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, £5,500 car allowance, Bupa healthcare, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers. A strong sustainability agenda - we're continually finding new ways to be kinder to the environment by reducing our carbon footprint. We're passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. Embracing Diversity Together We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About Us We are a mutual, which means we don't have shareholders. Instead, we're owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we're always striving to do the right thing for our team, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:UK Demand Generation Manager page is loaded UK Demand Generation Managerlocations: Leeds Office: Reading Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101667 Job Context The Digital Demand Manager will play a key role in shaping and executing the digital growth strategy for Simpro UK and BigChange. Reporting to the Director of Growth Marketing, this position is responsible for identifying, testing and scaling innovative demand channels across paid media and emerging digital platforms to drive high-quality lead acquisition and conversion. The successful candidate will bring a strong track record of expanding market presence through creative, data-led strategies, with the ability to leverage insights to continuously optimise performance and accelerate growth. Experience within B2B SaaS and familiarity with the trades industry are highly desirable. This role is central to delivering ambitious 2026 growth objectives and increasing brand impact across the UK market. It is well suited to a strategic, analytical marketer who thrives in a high-growth environment and is motivated by connecting innovative digital programs to measurable business outcomes. Location: Leeds LS15 or Reading RG1, on-site. What You'll Do Lead the exploration and implementation of new digital demand channels in the UK, including ad platforms, publications and other innovative opportunities to reach target audiences for Simpro UK and BigChange. Develop and execute targeted multi-channel campaigns across paid search, paid social, display and new digital channels that align to the buyer journey and support market expansion. Analyze and report on campaign performance across all digital platforms, generating actionable insights and making recommendations to improve pipeline velocity, lead quality and ROI, with a focus on rapid market growth. Support paid media strategy execution (PPC and paid social) through agency partners, focus on strategic oversight and identifying new opportunities. Conduct A/B testing and leverage data analysis to continuously optimize lead generation and engagement efforts, particularly in nascent channels. Stay current with demand generation best practices, marketing technology trends and innovative digital advertising solutions, especially those applicable to the UK market. What You'll Bring Hands-on experience with PPC, paid social and account-based marketing, with a strong grasp of end-to-end digital campaign management. Proficiency with digital marketing and ABM platforms, including Google Ads, LinkedIn Ads and 6Sense. Strong analytical capability, using data to optimize performance, inform strategy and drive measurable demand generation outcomes. Demonstrated experience launching and scaling new digital advertising channels, including programmatic and emerging platforms (e.g. CTV). Solid understanding of paid digital channels and their role in driving pipeline and market penetration. Proven ability to drive growth in less mature or developing markets through innovative, test-and-learn digital strategies. Excellent cross-functional collaboration skills, partnering effectively with sales, product marketing, and regional marketing teams. Strong project management and organisational skills, able to prioritise and deliver multiple initiatives in a fast-paced environment. Clear, confident communicator, comfortable presenting insights and recommendations to senior leadership. Adaptable, proactive, and growth-oriented, with a passion for experimentation, optimisation and continuous improvement. Familiarity with B2B SaaS marketing, with exposure to or interest in the trades industry. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Jan 20, 2026
Full time
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:UK Demand Generation Manager page is loaded UK Demand Generation Managerlocations: Leeds Office: Reading Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101667 Job Context The Digital Demand Manager will play a key role in shaping and executing the digital growth strategy for Simpro UK and BigChange. Reporting to the Director of Growth Marketing, this position is responsible for identifying, testing and scaling innovative demand channels across paid media and emerging digital platforms to drive high-quality lead acquisition and conversion. The successful candidate will bring a strong track record of expanding market presence through creative, data-led strategies, with the ability to leverage insights to continuously optimise performance and accelerate growth. Experience within B2B SaaS and familiarity with the trades industry are highly desirable. This role is central to delivering ambitious 2026 growth objectives and increasing brand impact across the UK market. It is well suited to a strategic, analytical marketer who thrives in a high-growth environment and is motivated by connecting innovative digital programs to measurable business outcomes. Location: Leeds LS15 or Reading RG1, on-site. What You'll Do Lead the exploration and implementation of new digital demand channels in the UK, including ad platforms, publications and other innovative opportunities to reach target audiences for Simpro UK and BigChange. Develop and execute targeted multi-channel campaigns across paid search, paid social, display and new digital channels that align to the buyer journey and support market expansion. Analyze and report on campaign performance across all digital platforms, generating actionable insights and making recommendations to improve pipeline velocity, lead quality and ROI, with a focus on rapid market growth. Support paid media strategy execution (PPC and paid social) through agency partners, focus on strategic oversight and identifying new opportunities. Conduct A/B testing and leverage data analysis to continuously optimize lead generation and engagement efforts, particularly in nascent channels. Stay current with demand generation best practices, marketing technology trends and innovative digital advertising solutions, especially those applicable to the UK market. What You'll Bring Hands-on experience with PPC, paid social and account-based marketing, with a strong grasp of end-to-end digital campaign management. Proficiency with digital marketing and ABM platforms, including Google Ads, LinkedIn Ads and 6Sense. Strong analytical capability, using data to optimize performance, inform strategy and drive measurable demand generation outcomes. Demonstrated experience launching and scaling new digital advertising channels, including programmatic and emerging platforms (e.g. CTV). Solid understanding of paid digital channels and their role in driving pipeline and market penetration. Proven ability to drive growth in less mature or developing markets through innovative, test-and-learn digital strategies. Excellent cross-functional collaboration skills, partnering effectively with sales, product marketing, and regional marketing teams. Strong project management and organisational skills, able to prioritise and deliver multiple initiatives in a fast-paced environment. Clear, confident communicator, comfortable presenting insights and recommendations to senior leadership. Adaptable, proactive, and growth-oriented, with a passion for experimentation, optimisation and continuous improvement. Familiarity with B2B SaaS marketing, with exposure to or interest in the trades industry. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
What You'll Do: As our Legal Marketing Manager, you'll take the reins on all marketing initiatives, both internally and externally. Ideally you will have worked as a Marketing Manager and we do need someone that has worked in the Legal industry. Your responsibilities will include: Strategic Planning: - Develop an overarching marketing strategy and tactical plan in collaboration with the Marketing Partner and Chief Financial Officer. - Work with Department Heads to create and execute annual marketing and business development plans. - Manage the marketing budget effectively. - analyse market data to drive growth and report on marketing campaigns. Operational Excellence: - Collaborate with partners and stakeholders to ensure alignment across the firm. - Create and execute targeted marketing campaigns that raise our profile and generate new inquiries. - Manage our client database and ensure its effective use as a marketing tool. - Oversee directory submissions and pitch strategies, ensuring high-quality deliverables. Advertising & Direct Marketing: - Lead all advertising initiatives and manage event marketing processes. - draught content for newsletters and promotional materials, ensuring brand consistency. Website & Social Media Management: - Oversee the firm's website, ensuring it remains current and effective. - Manage our social media presence across platforms like LinkedIn, Twitter, and Instagram. - Train and encourage staff on social media best practises. Public Relations: - Cultivate relationships with local and national media to enhance our firm's profile. - Identify PR opportunities and coordinate with fee earners for maximum visibility. Event Management: - organise client and referrer hospitality events and coordinate networking attendance. - Act as a brand ambassador at hosted events, showcasing our commitment to excellence. What We're Looking For: Bachelor's degree in Marketing, Business, or related field (desirable). 5 years of relevant experience in a professional services environment. Strong understanding of marketing and business development processes. Excellent written and oral communication skills. Proficient in MS Office and experienced in e-marketing. Creative thinker with the ability to generate compelling content. Why Join Us? Be part of a supportive and innovative team that values your input! Enjoy a vibrant workplace culture where you can thrive and grow. Make a real impact in the legal industry while developing your career. If you're ready to take your marketing expertise to the next level and make a difference in a forward-thinking legal firm, we want to hear from you! Apply today and let's embark on this exciting journey together! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 20, 2026
Full time
What You'll Do: As our Legal Marketing Manager, you'll take the reins on all marketing initiatives, both internally and externally. Ideally you will have worked as a Marketing Manager and we do need someone that has worked in the Legal industry. Your responsibilities will include: Strategic Planning: - Develop an overarching marketing strategy and tactical plan in collaboration with the Marketing Partner and Chief Financial Officer. - Work with Department Heads to create and execute annual marketing and business development plans. - Manage the marketing budget effectively. - analyse market data to drive growth and report on marketing campaigns. Operational Excellence: - Collaborate with partners and stakeholders to ensure alignment across the firm. - Create and execute targeted marketing campaigns that raise our profile and generate new inquiries. - Manage our client database and ensure its effective use as a marketing tool. - Oversee directory submissions and pitch strategies, ensuring high-quality deliverables. Advertising & Direct Marketing: - Lead all advertising initiatives and manage event marketing processes. - draught content for newsletters and promotional materials, ensuring brand consistency. Website & Social Media Management: - Oversee the firm's website, ensuring it remains current and effective. - Manage our social media presence across platforms like LinkedIn, Twitter, and Instagram. - Train and encourage staff on social media best practises. Public Relations: - Cultivate relationships with local and national media to enhance our firm's profile. - Identify PR opportunities and coordinate with fee earners for maximum visibility. Event Management: - organise client and referrer hospitality events and coordinate networking attendance. - Act as a brand ambassador at hosted events, showcasing our commitment to excellence. What We're Looking For: Bachelor's degree in Marketing, Business, or related field (desirable). 5 years of relevant experience in a professional services environment. Strong understanding of marketing and business development processes. Excellent written and oral communication skills. Proficient in MS Office and experienced in e-marketing. Creative thinker with the ability to generate compelling content. Why Join Us? Be part of a supportive and innovative team that values your input! Enjoy a vibrant workplace culture where you can thrive and grow. Make a real impact in the legal industry while developing your career. If you're ready to take your marketing expertise to the next level and make a difference in a forward-thinking legal firm, we want to hear from you! Apply today and let's embark on this exciting journey together! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
You will apply your industry knowledge and strategic mindset to support the growth of one of the UK's leading independent studio groups. THE COMPANY Our Client is London's largest fully independent studio group. With a strong brand presence, they are committed to delivering exceptional customer experience. THE ROLE As a Business Development Director, you take full responsibility of the company's business development and marketing efforts, to grow market share and elevate brand visibility. Key responsibilities: Build and maintain strong industry relationships across production companies, streamers, studios, agencies and trade bodies Identify and convert new business opportunities across all platforms of production including scripted, unscripted, commercials, live events and more Monitor industry trends and track newly announced/commissioned UK projects to inform outreach and lead generation Lead all direct and broadcast marketing initiatives Raise brand awareness through PR, trade events, expos and media partnerships Host studio tours, arrange client meetings and oversee onboarding of new production Collaborate with internal stake holders Support and advise on customer experience strategies Represent the company as an ambassador across all industry touchpoints. THE PERSON You should have a proven track record of driving growth ideally within Film, TV or related creative sectors. A strong background in business development is essential along with a deep understanding of the production landscape. Your ability to create impactful, audience-focused marketing content, while thinking strategically about building long-term relationships and converting leads into lasting partnerships is equally important. A genuine passion for the creative industries and an appreciation of the pressures and priorities of production clients will help you to be successful in this role. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see:
Jan 20, 2026
Full time
You will apply your industry knowledge and strategic mindset to support the growth of one of the UK's leading independent studio groups. THE COMPANY Our Client is London's largest fully independent studio group. With a strong brand presence, they are committed to delivering exceptional customer experience. THE ROLE As a Business Development Director, you take full responsibility of the company's business development and marketing efforts, to grow market share and elevate brand visibility. Key responsibilities: Build and maintain strong industry relationships across production companies, streamers, studios, agencies and trade bodies Identify and convert new business opportunities across all platforms of production including scripted, unscripted, commercials, live events and more Monitor industry trends and track newly announced/commissioned UK projects to inform outreach and lead generation Lead all direct and broadcast marketing initiatives Raise brand awareness through PR, trade events, expos and media partnerships Host studio tours, arrange client meetings and oversee onboarding of new production Collaborate with internal stake holders Support and advise on customer experience strategies Represent the company as an ambassador across all industry touchpoints. THE PERSON You should have a proven track record of driving growth ideally within Film, TV or related creative sectors. A strong background in business development is essential along with a deep understanding of the production landscape. Your ability to create impactful, audience-focused marketing content, while thinking strategically about building long-term relationships and converting leads into lasting partnerships is equally important. A genuine passion for the creative industries and an appreciation of the pressures and priorities of production clients will help you to be successful in this role. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see:
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role # Marketing Service Line Director, APAC and Global Occupier Strategy and Solutions # Role Purpose The Marketing Service Line Director, APAC and Global Occupier Strategy and Solutions is responsible for leading and delivering integrated marketing and communications activity for the Occupier Strategy & Solutions service line, with a strong focus on Asia-Pacific and alignment to global strategy.The role acts as the primary marketing partner to service line leaders, translating commercial priorities into clear client narratives, campaigns, content, and engagement programmes. Operating in a matrixed global-regional environment, the role balances strategic input with hands-on execution to support growth, visibility, and client engagement.# Key Responsibilities 1. Marketing strategy & planning Support the development and execution of marketing and communications strategies aligned to business objectives. Translate business priorities into practical marketing plans, campaigns, and initiatives. Contribute to annual marketing planning and prioritisation processes. 2. Integrated campaigns & client communications Lead the development and delivery of integrated marketing campaigns across global and APAC markets. Develop client communications, messaging frameworks, and campaign assets aligned to service line positioning. Oversee development and maintenance of regional capability statements and client-facing collateral. Coordinate global and APAC reports distribution to maximise reach and impact. 3. Content & Thought Leadership Lead content planning, creation, and curation across global and regional outputs, including Your Space report, insights, presentations, and digital content. Work with subject matter experts to translate complex ideas into clear, client-focused narratives. Curate content for use in client communications and broker-led engagement. 4. Internal Communications Plan and deliver internal communications for global and regional Occupier Strategy & Solutions teams. Build and manage internal communications calendars aligned to business priorities. Maintain internal platforms and channels to support engagement and alignment. 5. Digital & Social Support ongoing amplification of global research, insights, and senior stakeholder voices across social media channels. Ensure social activity aligns with service line positioning and brand guidelines. 6. Events Develop and deliver a regional events programme for Asia-Pacific, aligned to service line objectives. Oversee planning and execution of internal and external events in collaboration with regional teams. Evaluate event outcomes and contribution to business development goals. 7. Client strategy & account-based marketing Develop a structured framework to prioritise target clients and sectors for the service line. Create and manage Account-Based Marketing (ABM) plans for priority global and regional accounts. Track progress against marketing activity and alignment with business development outcomes. Work closely with BD teams and service line leaders to support joined-up execution. 8. Governance & Stakeholder Engagement Act as a key liaison between global service line leadership, APAC stakeholders, and marketing teams. Influence senior stakeholders in a matrixed environment, balancing global consistency with regional relevance.# Skills & Experience Minimum 8 years of relevant experience. Senior marketing or communications experience within professional services, real estate, consulting, or a similarly complex B2B environment. Proven experience delivering innovative integrated marketing and communications across multiple markets. Strong stakeholder management skills, with experience working in global-regional matrix structures. Familiarity with account-based marketing approaches and client prioritisation frameworks. Strong understanding of Asia-Pacific market dynamics. Comfortable operating at both strategic and hands-on levels. Experience in content strategy, campaigns, events, and thought leadership.We regret that only shortlisted candidates will be notified.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Jan 20, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role # Marketing Service Line Director, APAC and Global Occupier Strategy and Solutions # Role Purpose The Marketing Service Line Director, APAC and Global Occupier Strategy and Solutions is responsible for leading and delivering integrated marketing and communications activity for the Occupier Strategy & Solutions service line, with a strong focus on Asia-Pacific and alignment to global strategy.The role acts as the primary marketing partner to service line leaders, translating commercial priorities into clear client narratives, campaigns, content, and engagement programmes. Operating in a matrixed global-regional environment, the role balances strategic input with hands-on execution to support growth, visibility, and client engagement.# Key Responsibilities 1. Marketing strategy & planning Support the development and execution of marketing and communications strategies aligned to business objectives. Translate business priorities into practical marketing plans, campaigns, and initiatives. Contribute to annual marketing planning and prioritisation processes. 2. Integrated campaigns & client communications Lead the development and delivery of integrated marketing campaigns across global and APAC markets. Develop client communications, messaging frameworks, and campaign assets aligned to service line positioning. Oversee development and maintenance of regional capability statements and client-facing collateral. Coordinate global and APAC reports distribution to maximise reach and impact. 3. Content & Thought Leadership Lead content planning, creation, and curation across global and regional outputs, including Your Space report, insights, presentations, and digital content. Work with subject matter experts to translate complex ideas into clear, client-focused narratives. Curate content for use in client communications and broker-led engagement. 4. Internal Communications Plan and deliver internal communications for global and regional Occupier Strategy & Solutions teams. Build and manage internal communications calendars aligned to business priorities. Maintain internal platforms and channels to support engagement and alignment. 5. Digital & Social Support ongoing amplification of global research, insights, and senior stakeholder voices across social media channels. Ensure social activity aligns with service line positioning and brand guidelines. 6. Events Develop and deliver a regional events programme for Asia-Pacific, aligned to service line objectives. Oversee planning and execution of internal and external events in collaboration with regional teams. Evaluate event outcomes and contribution to business development goals. 7. Client strategy & account-based marketing Develop a structured framework to prioritise target clients and sectors for the service line. Create and manage Account-Based Marketing (ABM) plans for priority global and regional accounts. Track progress against marketing activity and alignment with business development outcomes. Work closely with BD teams and service line leaders to support joined-up execution. 8. Governance & Stakeholder Engagement Act as a key liaison between global service line leadership, APAC stakeholders, and marketing teams. Influence senior stakeholders in a matrixed environment, balancing global consistency with regional relevance.# Skills & Experience Minimum 8 years of relevant experience. Senior marketing or communications experience within professional services, real estate, consulting, or a similarly complex B2B environment. Proven experience delivering innovative integrated marketing and communications across multiple markets. Strong stakeholder management skills, with experience working in global-regional matrix structures. Familiarity with account-based marketing approaches and client prioritisation frameworks. Strong understanding of Asia-Pacific market dynamics. Comfortable operating at both strategic and hands-on levels. Experience in content strategy, campaigns, events, and thought leadership.We regret that only shortlisted candidates will be notified.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Customer Success Manager at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with excellence. You will manage the operational components of the customer lifecycle - from onboarding through to renewal - ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, analytical, and proactive, with strong operational discipline and the ability to balance customer success with delivery oversight. You'll act as the orchestrator between clients and Plentific's internal teams, ensuring seamless onboarding, adoption, and long-term success. Responsibilities Ensure end users understand core functionality, workflows, and use cases - delivering training to clients on all available Plentific modules. Track client KPIs and ensure Plentific's value is documented and shared regularly. Monitor adoption metrics and intervene when usage trends decline, using data-driven insights to identify issues early and resolve root causes. Oversee client onboarding and implementation workstream for small/medium clients, including project planning, milestone tracking & reporting, stakeholder management, and risk management. Coordinate & implement feature introductions and monitor usage post-launch. Collaborate closely with cross-functional teams including Product, Support, Onboarding, and Implementations to resolve issues and solutionise challenges. Raise and track escalations effectively with internal stakeholders, ensuring accountability and follow-through. Develop and maintain clear governance structures for client engagement (e.g., QBRs, MBRs, operational meetings, training), tailoring cadence and content to each stakeholder group. Schedule and conduct periodic client operational meetings to maintain momentum and address key actions. Support the Strategic Account Director by attending QBRs from an operational perspective, providing KPI data, insights, and recommendations for improvement. Identify upsell opportunities and liaise with the Strategic Account Director to support growth initiatives. Build trusted client relationships at all levels - operational through to executive - ensuring alignment, buy-in, and stakeholder engagement throughout the customer journey. Prioritise workloads effectively to manage multiple client accounts and deliver timely, high-quality support. Ensure timely responses to client requests and internal follow-ups. Skills Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution. A mindset focused on process improvement and cross-functional collaboration. Experience and Qualifications Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong stakeholder management skills, able to adapt approach to different audiences - from operational users to senior executives. Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation. Demonstrated ability to leverage data and insights to spot risks early, track adoption trends, and drive measurable outcomes. Confident in managing multiple concurrent projects, with proven ability to oversee & manage delivery workstreams, identify dependencies and mitigate delivery risks. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution, with a mindset focused on process improvement and cross-functional collaboration. Solution-oriented, with the ability to "get into the weeds" of the product features to troubleshoot and problem-solve effectively. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Jan 20, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Customer Success Manager at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with excellence. You will manage the operational components of the customer lifecycle - from onboarding through to renewal - ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, analytical, and proactive, with strong operational discipline and the ability to balance customer success with delivery oversight. You'll act as the orchestrator between clients and Plentific's internal teams, ensuring seamless onboarding, adoption, and long-term success. Responsibilities Ensure end users understand core functionality, workflows, and use cases - delivering training to clients on all available Plentific modules. Track client KPIs and ensure Plentific's value is documented and shared regularly. Monitor adoption metrics and intervene when usage trends decline, using data-driven insights to identify issues early and resolve root causes. Oversee client onboarding and implementation workstream for small/medium clients, including project planning, milestone tracking & reporting, stakeholder management, and risk management. Coordinate & implement feature introductions and monitor usage post-launch. Collaborate closely with cross-functional teams including Product, Support, Onboarding, and Implementations to resolve issues and solutionise challenges. Raise and track escalations effectively with internal stakeholders, ensuring accountability and follow-through. Develop and maintain clear governance structures for client engagement (e.g., QBRs, MBRs, operational meetings, training), tailoring cadence and content to each stakeholder group. Schedule and conduct periodic client operational meetings to maintain momentum and address key actions. Support the Strategic Account Director by attending QBRs from an operational perspective, providing KPI data, insights, and recommendations for improvement. Identify upsell opportunities and liaise with the Strategic Account Director to support growth initiatives. Build trusted client relationships at all levels - operational through to executive - ensuring alignment, buy-in, and stakeholder engagement throughout the customer journey. Prioritise workloads effectively to manage multiple client accounts and deliver timely, high-quality support. Ensure timely responses to client requests and internal follow-ups. Skills Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution. A mindset focused on process improvement and cross-functional collaboration. Experience and Qualifications Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong stakeholder management skills, able to adapt approach to different audiences - from operational users to senior executives. Strong attention to detail to ensure accuracy in client interactions, issue resolution, and documentation. Demonstrated ability to leverage data and insights to spot risks early, track adoption trends, and drive measurable outcomes. Confident in managing multiple concurrent projects, with proven ability to oversee & manage delivery workstreams, identify dependencies and mitigate delivery risks. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution, with a mindset focused on process improvement and cross-functional collaboration. Solution-oriented, with the ability to "get into the weeds" of the product features to troubleshoot and problem-solve effectively. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
IT Director Application Deadline: 1 February 2026 Department: IT Employment Type: Permanent - Full Time Location: London Compensation: Up to £125,000 per year + benefits Description Are you an experienced CIO / CDIO who loves dogs and is searching for a purposeful role, leading a brilliant team to deliver huge impact for dog welfare? We are recruiting for an IT Director (CIO/CDIO) to lead the next phase of our IT transformation to unlock the capability of the brilliant technology stack we've put in place - Salesforce, Informatica, Snowflake, etc, and to take responsibility for the smooth day to day running of all Dogs Trust technology. As we implement our new strategy, technology is a critical enabler for us to deliver our services to dogs and their humans. This role reports into our deputy CEO, so is not a member of the Executive Team, but will be the trusted advisor to the Executive Team and our Board of Trustees on all technology matters. They will be an instrumental part of the Director leadership team who are responsible for all functional departments across the organisation. What does this role do? As IT Director (CDIO/CIO), you'll: Develop, lead and continually refine Dogs Trust technology development strategy, ensuring it remains aligned to organisational goals and will continue to deliver digital priorities and ongoing transformation - leveraging technology to deliver greater impact. Lead, develop, manage and coach the IT senior team, and through them the wider directorate, fostering a culture of collaboration, continuous improvement and inclusion. Lead the establishment and maintenance of robust enterprise architecture principles and procedures to ensure coherence, scalability and sustainability of systems and data. Lead the design, development and continuous improvement of digital platforms, applications and services, ensuring seamless integration into back end technology and excellent user experience for staff, volunteers, supporters, customers and optimal outcomes for dogs and their owners. Oversee IT project and programme management, ensuring dependencies are managed and initiatives are delivered on time, within budget and to agreed quality standards. Lead and support all Heads of Department to effectively deliver all aspects of the strategy. Maintain oversight of each activity, maximising excellence and ensuring compliance with relevant legislation and best practice. This will include making best use of data to support decision making and ensuring maximum impact of activities. Ensure heads of department have the appropriate resources to deliver the development strategy, including key areas such as cyber security, and all risks are appropriately managed through policies, procedures and controls. Drive service excellence through clear SLAs, performance monitoring and continuous service improvement. Set, own and manage the technology budget, ensuring effective financial planning, cost control and value for money in infrastructure and consumables. This will include leading and managing key relationships with suppliers and strategic partners, maximising the value and effectiveness of contracts and the resilience of the relationships. Contribute to the development of a shared approach to activities across the DCEO division and play an active role in the wider organisation senior leadership team, contributing to organisational strategy, and cross functional planning and delivery. Ensure strong governance, documentation and reporting across all technology domains. Could this be you? To be successful in this busy role you'll have experience in a similar position, with demonstrable working knowledge of technology transformation and enhancing customer service, through a deep understanding of the organisations' operational needs. You'll be highly engaging, able to explain technical concepts to business users, able to motivate the IT team to deliver to a high standard and within budget. You'll have experience of the technology and platforms we have put in place and know how to get the best out of our investment, whilst staying true to our values. You'll be adept at managing people and stakeholders, who may have differing agendas, and you'll be strategic in how you approach problems and opportunities, setting direction and engaging your team and the organisation to deliver. You'll also have excellent communication skills, with strong supplier management credentials, to get the best out of our strategic partners. Please use the supporting statement section of the online application to outline your suitability for this position, including your motivation for applying and how your skills will enable the post to have a positive impact on dog welfare. Initial screening calls are scheduled to take place on 5th and 6th February 2026, followed by face to face interviews on 11th February. What does this team do? The IT Directorate plays the central role in delivering Dogs Trust's digital and technology strategy. With a team of around 50 permanent plus 20 fixed term contract staff, the directorate provides specialist support across IT operations, software development, innovation, data, security and architecture. It partners with colleagues across the charity to deliver effective, secure and user focused systems and services, enabling staff to work efficiently and supporting the organisation's long term goals. From managing infrastructure and platforms, to safeguarding data and driving digital transformation, the team ensures Dogs Trust remains resilient, future ready and responsive to evolving technological needs. Enterprise Architecture Department defines and governs Dogs Trust's technology strategy, ensuring solutions are scalable, secure, and aligned with business goals. It provides technical and business process leadership, drives innovation and oversees an enterprise wide architecture to enable digital transformation and operational efficiency. Cyber Security & Technology Services Department consists of Cyber Security & Infrastructure Engineers. The department works to protect systems, networks, and data from threats while maintaining the IT systems that support daily operations. They ensure business continuity and safeguarding against potential disruptions caused by security incidents or infrastructure failures. They also ensure Dogs Trust staff make best use of their end user computing services (inc. O365) through configuration, education and communication. Data Engineering Department develops and supports multiple, predominantly SaaS based data platforms across the charity, primarily utilising core platforms like Snowflake, Tableau, and Informatica. They collaborate closely with other functions to deliver continuous improvements and manage new transformation projects, ensuring that data systems align with and support the Dogs Trust Strategy. They build scalable, reliable data infrastructure and enable data driven decision making across the organisation. Technology Platforms & Software Engineering Department develops and supports multiple, predominantly SaaS based, platforms across Dogs Trust. The core platforms are Salesforce (plus various Salesforce native apps) and Marketing Cloud. The department is multi skilled and also develops and supports various other platforms, e.g. ERP (Finance and HR) and veterinary solutions. The IT Service Delivery Department delivers high quality services and support across the organisation. It oversees the tools and platforms that optimise customer experiences, particularly in the adoption of SaaS solutions, while ensuring compliance with policies and regulations. The department acts as a bridge between IT and other departments, driving transformational projects that enhance both technological and operational efficiency. It is committed to continuously improving practices to support the broader mission of Dogs Trust.
Jan 20, 2026
Full time
IT Director Application Deadline: 1 February 2026 Department: IT Employment Type: Permanent - Full Time Location: London Compensation: Up to £125,000 per year + benefits Description Are you an experienced CIO / CDIO who loves dogs and is searching for a purposeful role, leading a brilliant team to deliver huge impact for dog welfare? We are recruiting for an IT Director (CIO/CDIO) to lead the next phase of our IT transformation to unlock the capability of the brilliant technology stack we've put in place - Salesforce, Informatica, Snowflake, etc, and to take responsibility for the smooth day to day running of all Dogs Trust technology. As we implement our new strategy, technology is a critical enabler for us to deliver our services to dogs and their humans. This role reports into our deputy CEO, so is not a member of the Executive Team, but will be the trusted advisor to the Executive Team and our Board of Trustees on all technology matters. They will be an instrumental part of the Director leadership team who are responsible for all functional departments across the organisation. What does this role do? As IT Director (CDIO/CIO), you'll: Develop, lead and continually refine Dogs Trust technology development strategy, ensuring it remains aligned to organisational goals and will continue to deliver digital priorities and ongoing transformation - leveraging technology to deliver greater impact. Lead, develop, manage and coach the IT senior team, and through them the wider directorate, fostering a culture of collaboration, continuous improvement and inclusion. Lead the establishment and maintenance of robust enterprise architecture principles and procedures to ensure coherence, scalability and sustainability of systems and data. Lead the design, development and continuous improvement of digital platforms, applications and services, ensuring seamless integration into back end technology and excellent user experience for staff, volunteers, supporters, customers and optimal outcomes for dogs and their owners. Oversee IT project and programme management, ensuring dependencies are managed and initiatives are delivered on time, within budget and to agreed quality standards. Lead and support all Heads of Department to effectively deliver all aspects of the strategy. Maintain oversight of each activity, maximising excellence and ensuring compliance with relevant legislation and best practice. This will include making best use of data to support decision making and ensuring maximum impact of activities. Ensure heads of department have the appropriate resources to deliver the development strategy, including key areas such as cyber security, and all risks are appropriately managed through policies, procedures and controls. Drive service excellence through clear SLAs, performance monitoring and continuous service improvement. Set, own and manage the technology budget, ensuring effective financial planning, cost control and value for money in infrastructure and consumables. This will include leading and managing key relationships with suppliers and strategic partners, maximising the value and effectiveness of contracts and the resilience of the relationships. Contribute to the development of a shared approach to activities across the DCEO division and play an active role in the wider organisation senior leadership team, contributing to organisational strategy, and cross functional planning and delivery. Ensure strong governance, documentation and reporting across all technology domains. Could this be you? To be successful in this busy role you'll have experience in a similar position, with demonstrable working knowledge of technology transformation and enhancing customer service, through a deep understanding of the organisations' operational needs. You'll be highly engaging, able to explain technical concepts to business users, able to motivate the IT team to deliver to a high standard and within budget. You'll have experience of the technology and platforms we have put in place and know how to get the best out of our investment, whilst staying true to our values. You'll be adept at managing people and stakeholders, who may have differing agendas, and you'll be strategic in how you approach problems and opportunities, setting direction and engaging your team and the organisation to deliver. You'll also have excellent communication skills, with strong supplier management credentials, to get the best out of our strategic partners. Please use the supporting statement section of the online application to outline your suitability for this position, including your motivation for applying and how your skills will enable the post to have a positive impact on dog welfare. Initial screening calls are scheduled to take place on 5th and 6th February 2026, followed by face to face interviews on 11th February. What does this team do? The IT Directorate plays the central role in delivering Dogs Trust's digital and technology strategy. With a team of around 50 permanent plus 20 fixed term contract staff, the directorate provides specialist support across IT operations, software development, innovation, data, security and architecture. It partners with colleagues across the charity to deliver effective, secure and user focused systems and services, enabling staff to work efficiently and supporting the organisation's long term goals. From managing infrastructure and platforms, to safeguarding data and driving digital transformation, the team ensures Dogs Trust remains resilient, future ready and responsive to evolving technological needs. Enterprise Architecture Department defines and governs Dogs Trust's technology strategy, ensuring solutions are scalable, secure, and aligned with business goals. It provides technical and business process leadership, drives innovation and oversees an enterprise wide architecture to enable digital transformation and operational efficiency. Cyber Security & Technology Services Department consists of Cyber Security & Infrastructure Engineers. The department works to protect systems, networks, and data from threats while maintaining the IT systems that support daily operations. They ensure business continuity and safeguarding against potential disruptions caused by security incidents or infrastructure failures. They also ensure Dogs Trust staff make best use of their end user computing services (inc. O365) through configuration, education and communication. Data Engineering Department develops and supports multiple, predominantly SaaS based data platforms across the charity, primarily utilising core platforms like Snowflake, Tableau, and Informatica. They collaborate closely with other functions to deliver continuous improvements and manage new transformation projects, ensuring that data systems align with and support the Dogs Trust Strategy. They build scalable, reliable data infrastructure and enable data driven decision making across the organisation. Technology Platforms & Software Engineering Department develops and supports multiple, predominantly SaaS based, platforms across Dogs Trust. The core platforms are Salesforce (plus various Salesforce native apps) and Marketing Cloud. The department is multi skilled and also develops and supports various other platforms, e.g. ERP (Finance and HR) and veterinary solutions. The IT Service Delivery Department delivers high quality services and support across the organisation. It oversees the tools and platforms that optimise customer experiences, particularly in the adoption of SaaS solutions, while ensuring compliance with policies and regulations. The department acts as a bridge between IT and other departments, driving transformational projects that enhance both technological and operational efficiency. It is committed to continuously improving practices to support the broader mission of Dogs Trust.
Ecommerce Director South Coast - Based on site! (some flex after first few months/ 1 day per week wfh) Full time, 5 days, Monday to Friday This Ecommerce Director role is suited to a commercially driven, data led ecommerce leader with a strong background in direct to consumer retail and digital marketing, who thrives on building growth strategies, outperforming competitors and delivering measurable results. The ideal person is analytical yet creative, passionate about sport, health or active lifestyles, confident leading cross functional teams, and motivated by creating outstanding customer experiences while scaling international ecommerce performance. The company is a direct to consumer retail business with a strong international footprint, headquartered in West Sussex and supported by operations in Europe and North America. It takes an engineering led approach to developing high performance products and is focused on delivering exceptional customer experiences through its digital platforms, combining innovation, quality and data driven decision making to serve a global customer base. You will be joining a growing and well supported ecommerce team, with continued investment in people and capability as the business scales. The company culture is collaborative and non-hierarchical, built on values of innovation, openness to new ideas, community and continuous professional development, with training budgets and support for further qualifications available. While the product offering is highly technical, success in this role is driven by strong ecommerce and retail expertise rather than prior experience in the sector, and applications are welcomed from candidates with a wide range of backgrounds. The role offers clear long-term progression, with the definite potential to develop to board level Role overview Senior Ecommerce Director role within an international, direct to consumer business where ecommerce is the core revenue driver. Responsibility for leading the UK based ecommerce team while driving growth across the UK, Europe, USA and other international markets. A collaborative, open and supportive culture with a strong focus on innovation, community and professional development. Opportunity to take ownership of a high impact role in a fast growing, digitally led organisation. Manage in-house team across Ecommerce & Digital; currently a team of 4 with immediate plans to develop further Key requirements Proven experience in a senior ecommerce leadership role within retail, ideally direct to consumer or inventory led. Strong track record of delivering significant ecommerce growth, including international expansion. Hands on experience with Shopify Plus and strong performance marketing expertise. Data driven mindset with experience using GA4 and a focus on optimising spend and return on investment. Confident people leader with the ability to mentor, develop and support a growing team. Willingness to be hands on in the first 6 to 12 months to redefine processes and drive change. Experience working with global teams is advantageous, with retail expertise valued over product specific knowledge. Open to candidates stepping up from Head of Ecommerce or Head of Digital roles. This would suit a really data-driven, high-growth focussed Ecommerce Director looking for a new challenge and project. Company just under 20million and international so any international experience would be a huge plus, particularly US, UK and Germany. Looking at hearing from the best ecommerce professionals in the local area as well as possibly anyone looking to relocate to the South Coast, could be perfect for that! Please apply today! BH35085
Jan 19, 2026
Full time
Ecommerce Director South Coast - Based on site! (some flex after first few months/ 1 day per week wfh) Full time, 5 days, Monday to Friday This Ecommerce Director role is suited to a commercially driven, data led ecommerce leader with a strong background in direct to consumer retail and digital marketing, who thrives on building growth strategies, outperforming competitors and delivering measurable results. The ideal person is analytical yet creative, passionate about sport, health or active lifestyles, confident leading cross functional teams, and motivated by creating outstanding customer experiences while scaling international ecommerce performance. The company is a direct to consumer retail business with a strong international footprint, headquartered in West Sussex and supported by operations in Europe and North America. It takes an engineering led approach to developing high performance products and is focused on delivering exceptional customer experiences through its digital platforms, combining innovation, quality and data driven decision making to serve a global customer base. You will be joining a growing and well supported ecommerce team, with continued investment in people and capability as the business scales. The company culture is collaborative and non-hierarchical, built on values of innovation, openness to new ideas, community and continuous professional development, with training budgets and support for further qualifications available. While the product offering is highly technical, success in this role is driven by strong ecommerce and retail expertise rather than prior experience in the sector, and applications are welcomed from candidates with a wide range of backgrounds. The role offers clear long-term progression, with the definite potential to develop to board level Role overview Senior Ecommerce Director role within an international, direct to consumer business where ecommerce is the core revenue driver. Responsibility for leading the UK based ecommerce team while driving growth across the UK, Europe, USA and other international markets. A collaborative, open and supportive culture with a strong focus on innovation, community and professional development. Opportunity to take ownership of a high impact role in a fast growing, digitally led organisation. Manage in-house team across Ecommerce & Digital; currently a team of 4 with immediate plans to develop further Key requirements Proven experience in a senior ecommerce leadership role within retail, ideally direct to consumer or inventory led. Strong track record of delivering significant ecommerce growth, including international expansion. Hands on experience with Shopify Plus and strong performance marketing expertise. Data driven mindset with experience using GA4 and a focus on optimising spend and return on investment. Confident people leader with the ability to mentor, develop and support a growing team. Willingness to be hands on in the first 6 to 12 months to redefine processes and drive change. Experience working with global teams is advantageous, with retail expertise valued over product specific knowledge. Open to candidates stepping up from Head of Ecommerce or Head of Digital roles. This would suit a really data-driven, high-growth focussed Ecommerce Director looking for a new challenge and project. Company just under 20million and international so any international experience would be a huge plus, particularly US, UK and Germany. Looking at hearing from the best ecommerce professionals in the local area as well as possibly anyone looking to relocate to the South Coast, could be perfect for that! Please apply today! BH35085
Title: Customer Experience Advisor Contract: 6 months Location: Warrington, UK (on-site) Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with Veolia's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Minimise service failures where possible and support service recovery actions. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling Veolia products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Compliance & Collaboration Demonstrate a strong duty of care by adhering to data protection, confidentiality requirements, contractual terms and conditions, and relevant legislation. Build and maintain strong working relationships with internal stakeholders and external customers. Provide flexible support to other teams within the department in line with business needs. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jan 19, 2026
Contractor
Title: Customer Experience Advisor Contract: 6 months Location: Warrington, UK (on-site) Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with Veolia's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Minimise service failures where possible and support service recovery actions. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling Veolia products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Compliance & Collaboration Demonstrate a strong duty of care by adhering to data protection, confidentiality requirements, contractual terms and conditions, and relevant legislation. Build and maintain strong working relationships with internal stakeholders and external customers. Provide flexible support to other teams within the department in line with business needs. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Morgan McKinley (Milton Keynes)
Bletchley, Buckinghamshire
Finance Director Vacancy In Milton Keynes - Up to 100,000 per annum plus benefits - 5 days onsite The organisation are a fast growth FMCG organisation who have experienced exponential growth over the past 5 years. The owners of the business are looking to bring in a Finance Director to design and drive the next 5-10 year financial plan whilst also being hands on with the day to day and monthly close operations. The Finance Director will be responsible for: Implementing and delivering financial plans to support business objectives Oversee annual budgeting and forecasting processes Leading the finance and accounting teams Completing the monthly close process including finance statement production Business partnering key stakeholders across the business Implementation of financial processes, managing cashflow and risk mitigation Improve and drive currently processes and reporting Strategic projects such as implementation of systems and tech Ad hoc To be considered applicants must: Be fully qualified ACCA/ACA/CIMA Have experience of working within an E-Commerce led organisation Be willing to work in an ever changing environment and be able to demonstrate adaptability in previous positions Be seeking a role with stability Have experience of working within an SME environment Ideally have experience of working with Amazon selling platforms or technologies What's on offer The Finance Director will receive a salary of up to 100,000 per annum plus company specific benefits which will include bonus, pension, healthcare and generous holiday allowance.
Jan 19, 2026
Full time
Finance Director Vacancy In Milton Keynes - Up to 100,000 per annum plus benefits - 5 days onsite The organisation are a fast growth FMCG organisation who have experienced exponential growth over the past 5 years. The owners of the business are looking to bring in a Finance Director to design and drive the next 5-10 year financial plan whilst also being hands on with the day to day and monthly close operations. The Finance Director will be responsible for: Implementing and delivering financial plans to support business objectives Oversee annual budgeting and forecasting processes Leading the finance and accounting teams Completing the monthly close process including finance statement production Business partnering key stakeholders across the business Implementation of financial processes, managing cashflow and risk mitigation Improve and drive currently processes and reporting Strategic projects such as implementation of systems and tech Ad hoc To be considered applicants must: Be fully qualified ACCA/ACA/CIMA Have experience of working within an E-Commerce led organisation Be willing to work in an ever changing environment and be able to demonstrate adaptability in previous positions Be seeking a role with stability Have experience of working within an SME environment Ideally have experience of working with Amazon selling platforms or technologies What's on offer The Finance Director will receive a salary of up to 100,000 per annum plus company specific benefits which will include bonus, pension, healthcare and generous holiday allowance.
Creative Marketing Ops PM / Production Operations Manager Contract Length: 6 Months Day-rate range: 350pd - 443pd (Inside IR35 rate to umbrella) West London Hybrid 4 days/pw on site in West London 1 day pw wfh. Available ASAP at short notice (within 2-4 weeks notice) Looking for a Creative Marketing Operations Project Manager/ Production Operations Manager with proven experience in a similar multi-territory production environment. The Project Manager will support the Director, Senior Manager, and Creative Operations team by leading the planning and delivery of regional marketing and creative projects across this well known Video subscription Service. This role is responsible for managing projects end to end, coordinating stakeholders, and ensuring work is delivered on time, on budget, and to brand standards. This is a hands-on management role requiring a confident, organised Creative Marketing project manager with experience working in fast-paced creative or marketing environments. The successful candidate will bring structure to complex creative workflows, manage multiple projects simultaneously, and act as a key point of contact between Creative, Operations, Marketing, and external partners. Requires production delivery in a multi-territory marketing production environment and experience in post-production and traffic / asset management etc Strong communication skills, attention to detail, and the ability to prioritise across competing deadlines are essential. The Project Manager must remain calm under pressure, proactively manage risk, and support creative teams by enabling efficient and well-planned delivery. Ideally worked in a Video subscription, media and entertainment or similar B2C sector. Areas of Responsibility Core Responsibilities Project Management & Delivery Own the end-to-end delivery of projects from briefing through to final delivery, with full responsibility for timelines, budgets, and quality outcomes. Lead the development and maintenance of comprehensive project plans, schedules, and delivery milestones, exercising judgement to balance creative ambition with operational constraints. Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables across teams. Act as the escalation point for delivery risks, delays, or issues, driving resolution and escalating strategically where required. Stakeholder Coordination & Communication Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers (Brand, Legal, Compliance), managing expectations and influencing outcomes. Own stakeholder relationships across UK, Regional, EMEA, and US Global Marketing teams, operating confidently within a matrixed, international environment. Lead and manage the creative approval process, including coordination with US teams, ensuring clarity, timeliness, and alignment. Challenge scope, timing, or delivery assumptions where necessary to protect quality, budgets, and timelines. Budget & Resource Management Manage project budgets, tracking spend and supporting accurate forecasting. Work closely with Operations, Creative and Design leads to plan resourcing efficiently. Flag budget risks early and support corrective action where required. Own and manage project budgets, including forecasting, spend tracking, variance management, and identification of financial risk. Lead resourcing conversations with Operations, Creative, and Design leads to ensure efficient and effective allocation of internal and external resources. Proactively identify budget pressures and implement corrective actions to maintain financial control. Planning & Reporting Present project plans, timelines, and production schedules to stakeholders and senior partners. Provide regular, structured reporting on delivery status, priorities, risks, and budget performance. Lead project status meetings, drive decision-making, and adapt plans in response to changing priorities. Maintain clear project documentation and records. Workflow, Process & Operations Uphold and embed best-practice workflows across Creative, Operations, and Marketing teams. Take ownership of identifying opportunities to improve delivery processes, operational efficiency, and ways of working. Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects. Provide operational oversight of tools, technology, and system integrations supporting creative delivery. Brand & Quality Assurance Be accountable for ensuring all creative output meets brand standards, governance requirements, and quality expectations. Ensure creative teams are fully briefed and supported with accurate information, assets, and approvals. Oversee quality control across assets, approvals, and final delivery, intervening where standards are at risk. Any other duties as required. Areas of Accountability Senior Manager Production & Creative Operations Marketing Production and Operations Director, Experience and Professional Qualifications Required Proven experience operating as a Project, Production, or Operations Manager, with demonstrated ownership of delivery in a multi-territory production environment. Previous experience as a Creative Marketing Operations Project Manager/ Production Operations Manager experience in a well known international Brand Strong, practical understanding of end-to-end creative and operational production processes, with the ability to apply this knowledge to planning, risk management, and decision-making. Demonstrated experience managing multiple complex projects simultaneously, with accountability for timelines, budgets, and stakeholders. Proven experience owning and managing budgets, including forecasting, and spend control. Strong organisational and leadership capability, with the ability to manage own workload and direct the work of others. Strong technical expertise (experience in post-production and traffic / asset management) Budgeting experience Proven people-management or team-leadership experience, including setting priorities, providing guidance, and supporting performance. Experience working with channel management systems and delivery platforms. Up to date knowledge of industry body regulations for media advertising, Broadcasting, Entertainment, Communications and Theatre Union (Bectu, Clearcast etc.) Proven experience of managing a team. Experience with DAMS and Adobe a plus A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership in fast-paced environment. Skills Required Exceptional time management & project management/organisational abilities Capable of working well under pressure and to tight deadlines Exceptional communication & people skills Excellent attention to detail Ability to comprehend basic legal documents and insurance requirements, Health and safety awareness Competencies Required Builds Relationships Communicates Effectively Inspires Creativity and Innovation Exhibits Professional Excellence Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."
Jan 19, 2026
Contractor
Creative Marketing Ops PM / Production Operations Manager Contract Length: 6 Months Day-rate range: 350pd - 443pd (Inside IR35 rate to umbrella) West London Hybrid 4 days/pw on site in West London 1 day pw wfh. Available ASAP at short notice (within 2-4 weeks notice) Looking for a Creative Marketing Operations Project Manager/ Production Operations Manager with proven experience in a similar multi-territory production environment. The Project Manager will support the Director, Senior Manager, and Creative Operations team by leading the planning and delivery of regional marketing and creative projects across this well known Video subscription Service. This role is responsible for managing projects end to end, coordinating stakeholders, and ensuring work is delivered on time, on budget, and to brand standards. This is a hands-on management role requiring a confident, organised Creative Marketing project manager with experience working in fast-paced creative or marketing environments. The successful candidate will bring structure to complex creative workflows, manage multiple projects simultaneously, and act as a key point of contact between Creative, Operations, Marketing, and external partners. Requires production delivery in a multi-territory marketing production environment and experience in post-production and traffic / asset management etc Strong communication skills, attention to detail, and the ability to prioritise across competing deadlines are essential. The Project Manager must remain calm under pressure, proactively manage risk, and support creative teams by enabling efficient and well-planned delivery. Ideally worked in a Video subscription, media and entertainment or similar B2C sector. Areas of Responsibility Core Responsibilities Project Management & Delivery Own the end-to-end delivery of projects from briefing through to final delivery, with full responsibility for timelines, budgets, and quality outcomes. Lead the development and maintenance of comprehensive project plans, schedules, and delivery milestones, exercising judgement to balance creative ambition with operational constraints. Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables across teams. Act as the escalation point for delivery risks, delays, or issues, driving resolution and escalating strategically where required. Stakeholder Coordination & Communication Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers (Brand, Legal, Compliance), managing expectations and influencing outcomes. Own stakeholder relationships across UK, Regional, EMEA, and US Global Marketing teams, operating confidently within a matrixed, international environment. Lead and manage the creative approval process, including coordination with US teams, ensuring clarity, timeliness, and alignment. Challenge scope, timing, or delivery assumptions where necessary to protect quality, budgets, and timelines. Budget & Resource Management Manage project budgets, tracking spend and supporting accurate forecasting. Work closely with Operations, Creative and Design leads to plan resourcing efficiently. Flag budget risks early and support corrective action where required. Own and manage project budgets, including forecasting, spend tracking, variance management, and identification of financial risk. Lead resourcing conversations with Operations, Creative, and Design leads to ensure efficient and effective allocation of internal and external resources. Proactively identify budget pressures and implement corrective actions to maintain financial control. Planning & Reporting Present project plans, timelines, and production schedules to stakeholders and senior partners. Provide regular, structured reporting on delivery status, priorities, risks, and budget performance. Lead project status meetings, drive decision-making, and adapt plans in response to changing priorities. Maintain clear project documentation and records. Workflow, Process & Operations Uphold and embed best-practice workflows across Creative, Operations, and Marketing teams. Take ownership of identifying opportunities to improve delivery processes, operational efficiency, and ways of working. Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects. Provide operational oversight of tools, technology, and system integrations supporting creative delivery. Brand & Quality Assurance Be accountable for ensuring all creative output meets brand standards, governance requirements, and quality expectations. Ensure creative teams are fully briefed and supported with accurate information, assets, and approvals. Oversee quality control across assets, approvals, and final delivery, intervening where standards are at risk. Any other duties as required. Areas of Accountability Senior Manager Production & Creative Operations Marketing Production and Operations Director, Experience and Professional Qualifications Required Proven experience operating as a Project, Production, or Operations Manager, with demonstrated ownership of delivery in a multi-territory production environment. Previous experience as a Creative Marketing Operations Project Manager/ Production Operations Manager experience in a well known international Brand Strong, practical understanding of end-to-end creative and operational production processes, with the ability to apply this knowledge to planning, risk management, and decision-making. Demonstrated experience managing multiple complex projects simultaneously, with accountability for timelines, budgets, and stakeholders. Proven experience owning and managing budgets, including forecasting, and spend control. Strong organisational and leadership capability, with the ability to manage own workload and direct the work of others. Strong technical expertise (experience in post-production and traffic / asset management) Budgeting experience Proven people-management or team-leadership experience, including setting priorities, providing guidance, and supporting performance. Experience working with channel management systems and delivery platforms. Up to date knowledge of industry body regulations for media advertising, Broadcasting, Entertainment, Communications and Theatre Union (Bectu, Clearcast etc.) Proven experience of managing a team. Experience with DAMS and Adobe a plus A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership in fast-paced environment. Skills Required Exceptional time management & project management/organisational abilities Capable of working well under pressure and to tight deadlines Exceptional communication & people skills Excellent attention to detail Ability to comprehend basic legal documents and insurance requirements, Health and safety awareness Competencies Required Builds Relationships Communicates Effectively Inspires Creativity and Innovation Exhibits Professional Excellence Everybody is welcome Diversity and Inclusion Statement. PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."
Location: Abbey Wood / Hybrid Rate: Up to £420/day IR35: Inside IR35 Security Clearance: SC required Contract End Date: 31/03/2026. Good potential to extend. Start Date: ASAP Application Deadline: 21/01/2026 at 13:00 Role Overview We are seeking a Catalyst Safety Engineer to join the Catalyst team within the Defence Airworthiness Team at Abbey Wood. Catalyst is a small, specialist team reporting directly to the Director Rotary Wing / Uncrewed Air Systems, supporting the rapid development of Military Permit To Fly (MPTF) and Release To Service (RTS) evidence for Test & Evaluation activity. This role will support air systems under Project HARBINGER, a UK Defence Innovation programme demonstrating a long-range One-Way Effector at BATUS, Canada. The Catalyst team is responsible for gathering safety evidence to support the Technical Airworthiness Authority and the Air System Safety Case, applying a proportionate and tailored approach to airworthiness using SORA principles. Key Tasks and Deliverables Development of Equipment Contribution Logs for Brakestop platforms Supporting and contributing to Equipment Contribution Working Groups Drafting Equipment Contribution Interface Declarations Supporting development of Brakestop Safety Assessments using SORA Providing Technical Airworthiness Authority SORA safety assessment contributions Supporting development of Safety Management Plan annexes Supporting safety meetings as required, including TAwSP, PSG/PSP and ESRs Producing safety briefings and slide packs for assurance and review meetings Essential Skills and Experience Experience of Air Safety Management within DE&S Understanding of Military Regulatory Publications and the Airworthiness Engineering Team environment Experience of DE&S Air Safety Governance, including AET Process 15 Experience contributing to Equipment Contribution to Risk to Life activities, including AET Process 17 Desirable Skills and Experience Experience conducting Safety Assessments, including AET Process 16 Understanding of SORA methodology Experience working with Uncrewed Air Systems and/or Test & Evaluation activity Additional Information Hybrid working is supported. Catalyst engineers based at Abbey Wood are encouraged to attend the office on Tuesdays, with in-person attendance required for meetings as necessary.
Jan 19, 2026
Full time
Location: Abbey Wood / Hybrid Rate: Up to £420/day IR35: Inside IR35 Security Clearance: SC required Contract End Date: 31/03/2026. Good potential to extend. Start Date: ASAP Application Deadline: 21/01/2026 at 13:00 Role Overview We are seeking a Catalyst Safety Engineer to join the Catalyst team within the Defence Airworthiness Team at Abbey Wood. Catalyst is a small, specialist team reporting directly to the Director Rotary Wing / Uncrewed Air Systems, supporting the rapid development of Military Permit To Fly (MPTF) and Release To Service (RTS) evidence for Test & Evaluation activity. This role will support air systems under Project HARBINGER, a UK Defence Innovation programme demonstrating a long-range One-Way Effector at BATUS, Canada. The Catalyst team is responsible for gathering safety evidence to support the Technical Airworthiness Authority and the Air System Safety Case, applying a proportionate and tailored approach to airworthiness using SORA principles. Key Tasks and Deliverables Development of Equipment Contribution Logs for Brakestop platforms Supporting and contributing to Equipment Contribution Working Groups Drafting Equipment Contribution Interface Declarations Supporting development of Brakestop Safety Assessments using SORA Providing Technical Airworthiness Authority SORA safety assessment contributions Supporting development of Safety Management Plan annexes Supporting safety meetings as required, including TAwSP, PSG/PSP and ESRs Producing safety briefings and slide packs for assurance and review meetings Essential Skills and Experience Experience of Air Safety Management within DE&S Understanding of Military Regulatory Publications and the Airworthiness Engineering Team environment Experience of DE&S Air Safety Governance, including AET Process 15 Experience contributing to Equipment Contribution to Risk to Life activities, including AET Process 17 Desirable Skills and Experience Experience conducting Safety Assessments, including AET Process 16 Understanding of SORA methodology Experience working with Uncrewed Air Systems and/or Test & Evaluation activity Additional Information Hybrid working is supported. Catalyst engineers based at Abbey Wood are encouraged to attend the office on Tuesdays, with in-person attendance required for meetings as necessary.
