SF Recruitment have partnered with a brilliant, growing business in Coventry, who are looking to recruit a Customer Services Director on a permanent, hybrid basis. This role has come up to to growth and recent successes within the business, and is a strategic role that will sit within the SLT. Salary: up to £120,000 with £6k car allowance and up to 20% bonus We are seeking a dynamic and experienced Customer Service Director to lead all aspects of customer support. This role will set and deliver a joined up customer service strategy that drives sustainable efficiency through improved processes and systems, while consistently maintaining high levels of customer satisfaction. Reporting to the Chief Operations Officer (COO) and as a member of the UK Leadership team, this role will hold the budget for the Customer Services department with responsibility for: -Setting the Customer Services (CS) strategy ensuring CS is a point of difference in the market -Reviewing and improving CS processes and technology to continually improve productivity and scalability, without the need to hire more colleagues. -Work closely with the Account Management Director and COO to address key customer issues and "pain-points". -Owning the "day to day" customer interaction and access points to the business. -Leading and developing CS reporting and KPI tracking ensuring we know the key metrics that are important to our customers and reporting against these, balancing this with the required productivity. Professional Experience -Strategic Leadership: Proven ability to lead CS operations and set strategic direction. -Operational Management: Experience managing multi-channel customer interactions and meeting SLAs. -Digital Transformation: Track record of implementing digital and data-driven improvements. -Technical knowledge and development: Experience in or knowledge in the use of new technologies to deliver CS and process improvements including the use of AI. -Budget & P&L Responsibility: Skilled in managing departmental budgets and cost optimisation. -Change Management: Familiarity with agile, design thinking, and systems thinking. Core Skills & Competencies -Customer-Centric Mindset: Acts as the "Voice of the Customer" to drive improvements. -Analytical Skills: Uses KPIs (NPS, CSAT) and data to enhance performance. -Leadership & People Management: Ability to motivate and develop large teams. -Communication & Influence: Strong stakeholder negotiation and presentation skills. -Commercial Awareness: Understands impact of customer service on revenue and retention. -Familiarity with emerging technologies: AI chatbots, CRM systems, omnichannel platforms.
Jan 15, 2026
Full time
SF Recruitment have partnered with a brilliant, growing business in Coventry, who are looking to recruit a Customer Services Director on a permanent, hybrid basis. This role has come up to to growth and recent successes within the business, and is a strategic role that will sit within the SLT. Salary: up to £120,000 with £6k car allowance and up to 20% bonus We are seeking a dynamic and experienced Customer Service Director to lead all aspects of customer support. This role will set and deliver a joined up customer service strategy that drives sustainable efficiency through improved processes and systems, while consistently maintaining high levels of customer satisfaction. Reporting to the Chief Operations Officer (COO) and as a member of the UK Leadership team, this role will hold the budget for the Customer Services department with responsibility for: -Setting the Customer Services (CS) strategy ensuring CS is a point of difference in the market -Reviewing and improving CS processes and technology to continually improve productivity and scalability, without the need to hire more colleagues. -Work closely with the Account Management Director and COO to address key customer issues and "pain-points". -Owning the "day to day" customer interaction and access points to the business. -Leading and developing CS reporting and KPI tracking ensuring we know the key metrics that are important to our customers and reporting against these, balancing this with the required productivity. Professional Experience -Strategic Leadership: Proven ability to lead CS operations and set strategic direction. -Operational Management: Experience managing multi-channel customer interactions and meeting SLAs. -Digital Transformation: Track record of implementing digital and data-driven improvements. -Technical knowledge and development: Experience in or knowledge in the use of new technologies to deliver CS and process improvements including the use of AI. -Budget & P&L Responsibility: Skilled in managing departmental budgets and cost optimisation. -Change Management: Familiarity with agile, design thinking, and systems thinking. Core Skills & Competencies -Customer-Centric Mindset: Acts as the "Voice of the Customer" to drive improvements. -Analytical Skills: Uses KPIs (NPS, CSAT) and data to enhance performance. -Leadership & People Management: Ability to motivate and develop large teams. -Communication & Influence: Strong stakeholder negotiation and presentation skills. -Commercial Awareness: Understands impact of customer service on revenue and retention. -Familiarity with emerging technologies: AI chatbots, CRM systems, omnichannel platforms.
This is brand new opportunity to join a leading business within the logistics sector as Marketing Manager, on a full time, permanent basis. As Marketing Manager, you will take full ownership of brand, digital, and lead-generation activity. If you're a strategic marketer who thrives in a fast-paced, commercially driven environment, this is a standout opportunity. As the Marketing Manager, you'll be the driving force behind elevating the brand's market presence and supporting the sales function with high-impact marketing activity. This is a hands-on, varied role where you will be responsible for driving the success of marketing in a standalone role. You'll work closely with the Commercial Director and sales team to create content, campaigns, and tools that directly support growth and customer engagement. You will be responsible for: Marketing Strategy and Brand Development Build and own the marketing strategy across brand, digital, content, events, and customer experience Strengthen brand positioning around specialist logistics, reliability, safety, and capability Ensure consistent branding across all touchpoints, from the website to sales collateral and facilities Lead Generation Deliver targeted campaigns aimed at core customer segments Create high-quality sales materials including brochures, case studies, capability decks and templates Build structured lead-generation funnels via email, content and digital activity Digital Marketing and Content Manage and evolve the company website to ensure it's modern, clear, and lead-focused Produce compelling content that differentiates the business from competitors Handle PR activities, sector news, and trade publication engagement Drive professional, high-energy LinkedIn activity Marketing Operations and Performance Set and track KPIs across campaigns, web performance, engagement and events Manage the marketing budget and report regularly to commercial leadership You must be/have: Proven B2B marketing experience within logistics, supply chain preferred, not essential A track record of creating and executing marketing strategies in a growth-focused environment Strong digital skills (SEO, web management, CRM/email automation, analytics) Experience translating complex operational capabilities into clear, compelling value propositions Excellent written communication and content creation abilities A data-driven mindset and strong commercial awareness Ability to collaborate effectively with sales and operational teams The ideal candidate will be: Proactive and full of initiative Curious about operational detail and confident communicating with stakeholders Creative yet practical, able to bring ideas to life efficiently Resilient and comfortable juggling multiple priorities in a fast-paced setting Motivated by growth, momentum and raising a brand's profile in the market Qualifications Degree in marketing, business, communications or similar (or equivalent experience) CIM or digital marketing certifications welcomed Familiarity with CRM tools, automation platforms, and design software (Adobe/Canva) This role is offering a salary of 40,000- 45,000, it is full time, permanent and based onsite in a modern office offering free parking.
Jan 15, 2026
Full time
This is brand new opportunity to join a leading business within the logistics sector as Marketing Manager, on a full time, permanent basis. As Marketing Manager, you will take full ownership of brand, digital, and lead-generation activity. If you're a strategic marketer who thrives in a fast-paced, commercially driven environment, this is a standout opportunity. As the Marketing Manager, you'll be the driving force behind elevating the brand's market presence and supporting the sales function with high-impact marketing activity. This is a hands-on, varied role where you will be responsible for driving the success of marketing in a standalone role. You'll work closely with the Commercial Director and sales team to create content, campaigns, and tools that directly support growth and customer engagement. You will be responsible for: Marketing Strategy and Brand Development Build and own the marketing strategy across brand, digital, content, events, and customer experience Strengthen brand positioning around specialist logistics, reliability, safety, and capability Ensure consistent branding across all touchpoints, from the website to sales collateral and facilities Lead Generation Deliver targeted campaigns aimed at core customer segments Create high-quality sales materials including brochures, case studies, capability decks and templates Build structured lead-generation funnels via email, content and digital activity Digital Marketing and Content Manage and evolve the company website to ensure it's modern, clear, and lead-focused Produce compelling content that differentiates the business from competitors Handle PR activities, sector news, and trade publication engagement Drive professional, high-energy LinkedIn activity Marketing Operations and Performance Set and track KPIs across campaigns, web performance, engagement and events Manage the marketing budget and report regularly to commercial leadership You must be/have: Proven B2B marketing experience within logistics, supply chain preferred, not essential A track record of creating and executing marketing strategies in a growth-focused environment Strong digital skills (SEO, web management, CRM/email automation, analytics) Experience translating complex operational capabilities into clear, compelling value propositions Excellent written communication and content creation abilities A data-driven mindset and strong commercial awareness Ability to collaborate effectively with sales and operational teams The ideal candidate will be: Proactive and full of initiative Curious about operational detail and confident communicating with stakeholders Creative yet practical, able to bring ideas to life efficiently Resilient and comfortable juggling multiple priorities in a fast-paced setting Motivated by growth, momentum and raising a brand's profile in the market Qualifications Degree in marketing, business, communications or similar (or equivalent experience) CIM or digital marketing certifications welcomed Familiarity with CRM tools, automation platforms, and design software (Adobe/Canva) This role is offering a salary of 40,000- 45,000, it is full time, permanent and based onsite in a modern office offering free parking.
Role: Marketing Executive Location: Home based (must live in UK) with travel to events Hours: 40 per week Mon-Fri Salary: Up to 32,000 DOE + benefits This is an exciting opportunity for an experienced Marketing Executive to join a client based in the UK. This role is fully home based - with travel to meet up with team and events. An understanding of contact centre marketing is ESSENTIAL for this role. Reporting into the Marketing Director and working with a Digital Marketing Executive. Do you have a passion for event Marketing? Can you manage client partners and do you have an understanding of contact centres? Do you have excellent communication skills and the ability to network? Duties of the Marketing Executive include: Event support, set up & delivery Coordinating a broad spread of marketing activity Focusing on event logistics and guest management, post-event write ups and short articles Social media delivery, podcast administration and storytelling content Uploading approved event and brand content to websites Support the newsletter brand on agreed promotional tasks Assisting with performance reporting Experience required for this Marketing Executive role: 1-3 years in a marketing, communications, events, or brand support role. Strong organisation and admin skills, able to manage multiple threads calmly. Confident short-form writing for articles, summaries, and web updates. Canva competence and comfort using templates for social assets. CMS confidence for uploads and updates (WordPress or similar). Reliable delivery with excellent attention to detail. Comfortable working in a small team where responsibilities are broad. The Marketing Executive should have: Teamworking skills Adaptability and the ability to juggle multiple projects Strong attention to detail Good organisation and planning skills Creativity, writing and design skills Commercial awareness Numerical skills IT skills, including social media Please follow the link to apply for this Marketing Executive role home based. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jan 15, 2026
Full time
Role: Marketing Executive Location: Home based (must live in UK) with travel to events Hours: 40 per week Mon-Fri Salary: Up to 32,000 DOE + benefits This is an exciting opportunity for an experienced Marketing Executive to join a client based in the UK. This role is fully home based - with travel to meet up with team and events. An understanding of contact centre marketing is ESSENTIAL for this role. Reporting into the Marketing Director and working with a Digital Marketing Executive. Do you have a passion for event Marketing? Can you manage client partners and do you have an understanding of contact centres? Do you have excellent communication skills and the ability to network? Duties of the Marketing Executive include: Event support, set up & delivery Coordinating a broad spread of marketing activity Focusing on event logistics and guest management, post-event write ups and short articles Social media delivery, podcast administration and storytelling content Uploading approved event and brand content to websites Support the newsletter brand on agreed promotional tasks Assisting with performance reporting Experience required for this Marketing Executive role: 1-3 years in a marketing, communications, events, or brand support role. Strong organisation and admin skills, able to manage multiple threads calmly. Confident short-form writing for articles, summaries, and web updates. Canva competence and comfort using templates for social assets. CMS confidence for uploads and updates (WordPress or similar). Reliable delivery with excellent attention to detail. Comfortable working in a small team where responsibilities are broad. The Marketing Executive should have: Teamworking skills Adaptability and the ability to juggle multiple projects Strong attention to detail Good organisation and planning skills Creativity, writing and design skills Commercial awareness Numerical skills IT skills, including social media Please follow the link to apply for this Marketing Executive role home based. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Morgan Healey Retained Assignment Location: London / Hybrid Salary: Excellent Our client is a leading pharmaceutical society publisher. They support health professionals globally to make quick and confident decisions about the safe and effective use of medicines to reduce risk and improve patient outcomes. As a not-for-profit, their resources are invested into creating independent evidence-based content and essential tools that promote best practice in medicine use. As Director of Technology, you will oversee a cross-functional team of engineers, data specialists, and operations staff with 2 direct and c.21 indirect reports. A central requirement of the role is to partner closely with editorial, product, marketing, and sales to ensure that technology enhances publishing efficiency, discoverability, user experience and engagement, and supports sustainable revenue growth. Key Responsibilities: Provide strategic leadership and accountability for the design, delivery and support of PHP's technology infrastructure. Support the Managing Director and Publishing Executive in implementing PHP business strategy. Manage technology budgets, suppliers, and deliver against business objectives. Maintain and evolve technology and data strategies for the business; including our internal publishing systems, and products such as BNF and MedicinesComplete. Revise and maintain a successful data delivery strategy to meet business needs and develop a strategy for building platforms Build strong links within the wider technology community and attend appropriate conferences to keep up to date with technology advances and product trends and uses. Provide project leadership and implementation management of the investment project program to facilitate each project to deliver its revenue and product targets. Skills & Experience Previous management experience within Technology, ideally related to the provision of content and data to customers with a digital-first strategy, preferably gained within a medical or science data provider. Strong knowledge of cloud-native architectures, microservices, APIs, and DevOps practices. Excellent communication, presentation and ambassadorial skills, with the ability to present complex information with lucidity. Ability to develop and maintain a strong collaborative relationship between other directorates and other functional departments. Demonstrable skills of the ability to negotiate effectively with suppliers and partners. Implementation experience with AI / machine learning / generative models. Implementation experience with Cloud-native architectures and scalable infrastructure. Skilled in change management, especially when shifting legacy systems or migrating to new architectures. Strong leadership, management and team building skills - must be able to lead, inspire and motivate a large and complex team of professional staff, including those on projects. Project leadership and implementation. Demonstrable experience of innovation and product development. Highly motivated, with good commercial awareness, financial planning and management skills. Understanding of the advancements in digital discovery and metadata enrichment in data publishing. Apply online or send your CV to: Or call: (0) Leading experts in STM Publishing & Digital Content Recruitment Referrals: We will reward you with GBP500.00 if you know the perfect candidate for this position and our client hires them. You can send contact details of anyone you want to recommend to
Jan 15, 2026
Full time
Morgan Healey Retained Assignment Location: London / Hybrid Salary: Excellent Our client is a leading pharmaceutical society publisher. They support health professionals globally to make quick and confident decisions about the safe and effective use of medicines to reduce risk and improve patient outcomes. As a not-for-profit, their resources are invested into creating independent evidence-based content and essential tools that promote best practice in medicine use. As Director of Technology, you will oversee a cross-functional team of engineers, data specialists, and operations staff with 2 direct and c.21 indirect reports. A central requirement of the role is to partner closely with editorial, product, marketing, and sales to ensure that technology enhances publishing efficiency, discoverability, user experience and engagement, and supports sustainable revenue growth. Key Responsibilities: Provide strategic leadership and accountability for the design, delivery and support of PHP's technology infrastructure. Support the Managing Director and Publishing Executive in implementing PHP business strategy. Manage technology budgets, suppliers, and deliver against business objectives. Maintain and evolve technology and data strategies for the business; including our internal publishing systems, and products such as BNF and MedicinesComplete. Revise and maintain a successful data delivery strategy to meet business needs and develop a strategy for building platforms Build strong links within the wider technology community and attend appropriate conferences to keep up to date with technology advances and product trends and uses. Provide project leadership and implementation management of the investment project program to facilitate each project to deliver its revenue and product targets. Skills & Experience Previous management experience within Technology, ideally related to the provision of content and data to customers with a digital-first strategy, preferably gained within a medical or science data provider. Strong knowledge of cloud-native architectures, microservices, APIs, and DevOps practices. Excellent communication, presentation and ambassadorial skills, with the ability to present complex information with lucidity. Ability to develop and maintain a strong collaborative relationship between other directorates and other functional departments. Demonstrable skills of the ability to negotiate effectively with suppliers and partners. Implementation experience with AI / machine learning / generative models. Implementation experience with Cloud-native architectures and scalable infrastructure. Skilled in change management, especially when shifting legacy systems or migrating to new architectures. Strong leadership, management and team building skills - must be able to lead, inspire and motivate a large and complex team of professional staff, including those on projects. Project leadership and implementation. Demonstrable experience of innovation and product development. Highly motivated, with good commercial awareness, financial planning and management skills. Understanding of the advancements in digital discovery and metadata enrichment in data publishing. Apply online or send your CV to: Or call: (0) Leading experts in STM Publishing & Digital Content Recruitment Referrals: We will reward you with GBP500.00 if you know the perfect candidate for this position and our client hires them. You can send contact details of anyone you want to recommend to
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why join us? The UK Delivery Team at DWF in Manchester is seeking a qualified solicitor to step into a pivotal leadership role as a Legal Delivery Manager. This is an exciting opportunity to shape the future of our managed legal services and make a meaningful impact within a global firm. As Legal Delivery Manager, you will lead a high-performing team and ensure the delivery of exceptional service to both internal and external clients. You will take full responsibility for an evolving portfolio of products, services, and work types, driving operational excellence and strong financial performance through effective people and process management. We offer flexibility through hybrid working, with three days per week based in our Manchester office. You'll also benefit from being part of a collaborative, forward-thinking team that values innovation and professional growth. At DWF, we provide opportunities for career development and progression, alongside a supportive culture that champions success. If you're passionate about leadership, innovation, and delivering outstanding results, we'd love to hear from you. Responsibilities Service Delivery Lead and optimise operations: Manage day-to-day delivery across the UK Delivery Centre team, ensuring high operational and financial performance while driving technology and process improvements for best client value. Manage transitions and projects: Oversee the integration of new work streams by redesigning processes to leverage technology and take responsibility for large-scale or complex projects such as document reviews and client engagements, ensuring quality and continuity. Drive innovation and efficiency: Identify and implement opportunities for process improvements, automation, and best practice across all client engagements to enhance service delivery. People & Resource Management Foster a positive team culture: Lead an engaging, motivating environment that supports progression and development, while embedding DWF values and commitments to ESG, CSR, and D&I agendas. Manage resources effectively: Oversee work allocation, ensure efficient resource planning, forecast growth and recruitment needs, and maintain accurate time recording across the team. Drive performance and development: Identify and address training needs in collaboration with HR and L&D, lead the performance review cycle, and work on succession planning to develop future leaders. Handle escalations and support leadership: Take responsibility for escalated HR and delivery issues, report to the Operations Delivery Director as needed, and support the Head of Document Review in managing review teams and projects. Business Development Proactively build and maintain strong relationships with clients, colleagues, and external partners to identify new business opportunities and support bid activity when required. Client & Stakeholder Management Take overall responsibility for client reporting and relationship management, ensuring quality standards, service level agreements, and best practice are met while adapting services to evolving client needs. Risk & Compliance Champion business excellence by managing risk and working closely with compliance teams to implement changes arising from audits or regulatory developments. What will help you succeed in this role? Essential Qualified solicitor with at least 3 years' PQE experience. Demonstrated ability to motivate and lead large legal operations teams effectively. High level of financial and commercial awareness. Excellent attention to detail, with the ability to analyse files and data accurately. Experience in implementing technology solutions and supporting change initiatives. Ability to adapt positively to change and work effectively under pressure to meet deadlines. Skilled in managing escalations in line with regulatory standards, with sound decision making skills. Experience managing document review projects and teams, and confidence using Relativity or other review platforms. Proven track record of meeting budgets, quality standards, and timelines. Ability to report on progress metrics and provide clear, insightful analysis. What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Jan 15, 2026
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Why join us? The UK Delivery Team at DWF in Manchester is seeking a qualified solicitor to step into a pivotal leadership role as a Legal Delivery Manager. This is an exciting opportunity to shape the future of our managed legal services and make a meaningful impact within a global firm. As Legal Delivery Manager, you will lead a high-performing team and ensure the delivery of exceptional service to both internal and external clients. You will take full responsibility for an evolving portfolio of products, services, and work types, driving operational excellence and strong financial performance through effective people and process management. We offer flexibility through hybrid working, with three days per week based in our Manchester office. You'll also benefit from being part of a collaborative, forward-thinking team that values innovation and professional growth. At DWF, we provide opportunities for career development and progression, alongside a supportive culture that champions success. If you're passionate about leadership, innovation, and delivering outstanding results, we'd love to hear from you. Responsibilities Service Delivery Lead and optimise operations: Manage day-to-day delivery across the UK Delivery Centre team, ensuring high operational and financial performance while driving technology and process improvements for best client value. Manage transitions and projects: Oversee the integration of new work streams by redesigning processes to leverage technology and take responsibility for large-scale or complex projects such as document reviews and client engagements, ensuring quality and continuity. Drive innovation and efficiency: Identify and implement opportunities for process improvements, automation, and best practice across all client engagements to enhance service delivery. People & Resource Management Foster a positive team culture: Lead an engaging, motivating environment that supports progression and development, while embedding DWF values and commitments to ESG, CSR, and D&I agendas. Manage resources effectively: Oversee work allocation, ensure efficient resource planning, forecast growth and recruitment needs, and maintain accurate time recording across the team. Drive performance and development: Identify and address training needs in collaboration with HR and L&D, lead the performance review cycle, and work on succession planning to develop future leaders. Handle escalations and support leadership: Take responsibility for escalated HR and delivery issues, report to the Operations Delivery Director as needed, and support the Head of Document Review in managing review teams and projects. Business Development Proactively build and maintain strong relationships with clients, colleagues, and external partners to identify new business opportunities and support bid activity when required. Client & Stakeholder Management Take overall responsibility for client reporting and relationship management, ensuring quality standards, service level agreements, and best practice are met while adapting services to evolving client needs. Risk & Compliance Champion business excellence by managing risk and working closely with compliance teams to implement changes arising from audits or regulatory developments. What will help you succeed in this role? Essential Qualified solicitor with at least 3 years' PQE experience. Demonstrated ability to motivate and lead large legal operations teams effectively. High level of financial and commercial awareness. Excellent attention to detail, with the ability to analyse files and data accurately. Experience in implementing technology solutions and supporting change initiatives. Ability to adapt positively to change and work effectively under pressure to meet deadlines. Skilled in managing escalations in line with regulatory standards, with sound decision making skills. Experience managing document review projects and teams, and confidence using Relativity or other review platforms. Proven track record of meeting budgets, quality standards, and timelines. Ability to report on progress metrics and provide clear, insightful analysis. What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. About us DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Company Description Leading global travel tech brand Job Description You will lead the creative development of global projects, redefining the visual identity and motion language of a high-growth travel platform. From crafting brand films to refining design systems, you will collaborate across teams to build an iconic visual voice that connects with millions of customers worldwide during an ambitious expansion phase. Location London, UK Why this role is remarkable Opportunity to play a pivotal role in transforming a successful global brand into an iconic visual identity Backed by a highly successful private equity firm with a profitable business model and over 3 million global customers Exceptional benefits including a 'work from anywhere' policy for 4 weeks a year and a dedicated personal learning budget What you will do Lead creative development across brand, digital, and social channels from initial concept to final delivery Elevate the brand's motion language through playful animations, scroll transitions, and full-scale brand films Partner with the Creative Director to systemise design processes and mentor junior designers to think more boldly The ideal candidate 6+ years of experience in brand and motion design within an agency or fast-paced in house environment Mastery of After Effects, Premiere, and Adobe CC, with a portfolio showcasing exceptional motion and typography skills Strategic collaborator capable of scaling design systems globally across paid social, email, and digital platforms Next steps Step 1. Visit our website Step 2. Click 'Talk to Jack' Step 3. Talk to Jack so he can understand your experience and ambitions Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction Step 6. If not, Jack will find you excellent alternatives. All for free
Jan 15, 2026
Full time
Company Description Leading global travel tech brand Job Description You will lead the creative development of global projects, redefining the visual identity and motion language of a high-growth travel platform. From crafting brand films to refining design systems, you will collaborate across teams to build an iconic visual voice that connects with millions of customers worldwide during an ambitious expansion phase. Location London, UK Why this role is remarkable Opportunity to play a pivotal role in transforming a successful global brand into an iconic visual identity Backed by a highly successful private equity firm with a profitable business model and over 3 million global customers Exceptional benefits including a 'work from anywhere' policy for 4 weeks a year and a dedicated personal learning budget What you will do Lead creative development across brand, digital, and social channels from initial concept to final delivery Elevate the brand's motion language through playful animations, scroll transitions, and full-scale brand films Partner with the Creative Director to systemise design processes and mentor junior designers to think more boldly The ideal candidate 6+ years of experience in brand and motion design within an agency or fast-paced in house environment Mastery of After Effects, Premiere, and Adobe CC, with a portfolio showcasing exceptional motion and typography skills Strategic collaborator capable of scaling design systems globally across paid social, email, and digital platforms Next steps Step 1. Visit our website Step 2. Click 'Talk to Jack' Step 3. Talk to Jack so he can understand your experience and ambitions Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction Step 6. If not, Jack will find you excellent alternatives. All for free
Exciting opportunity to join leading Association/Body within the marketing sector, and project manage their professional learning and development programme for their professional members within this specialist sector - a busy programme of masterclasses, their Marketing Diploma, and other virtually delivered professional trainings. You'll manage 1 x Operations Executive and work alongside the Learning Content team, bringing your expertise and success in the operational delivery and continuous improvement of professional learning & development programmes - ideally a background within an Association, Institute or Professional Body. If you are looking for an exciting new opportunity with a supportive and mission-led organisation in a stimulating sector read on Organisation: UK's leading trade Association within a specialist area of marketing expertise. With 400+ corporate members and serving the professional needs of Europe's largest community of data-driven marketers, the organisation works to empower professionals through qualifications, masterclasses, events, research and industry leading Academy. They are looking for a Learning Operations Manager with excellent communication and stakeholder management skills join their operations team to shape, deliver and continuously improve high-quality learning experiences across their portfolio. You'll be part of a mission-driven organisation shaping the future of responsible, effective, data-driven marketing. This is a hands-on role with real influence, giving you the opportunity to elevate their learning offering and help thousands of professionals grow. Hybrid perm full-time role - 2 days a week in offic e. The Role: Reporting to the Director of Operations and managing the Learning Operations Executive, you'll oversee the planning, delivery and continuous improvement of their learning products and delegate experience - including diploma qualifications, masterclasses, and corporate learning contracts. This is an operationally focussed role, and you'll be the lead on ensuring everything runs smoothly, efficiently and to the highest standards, working closely with colleagues across content, marketing and tech to drive operational excellence, and with external suppliers, tutors, speakers etc to deliver an exceptional learning experience. You'll work closely with the Learning Content team, to ensure the programme delivers and continuously develops industry leading professional development and expertise to its professional community. What You'll Be Doing: Lead the end-to-end project management of the Association's Masterclasses, Diplomas and corporate learning programmes, from launch to delivery (mainly virtual) Manage 1 x Executive Manage the excellent logistical delivery of all aspects of learning programmes (Absorb, Hubspot, Zoom), lead communications and coordination for all internal and external stakeholders and suppliers Manage and engage faculty of tutors, providing updates, performance feedback and keeping them connected to Association's activity. Oversee virtual classroom platforms to ensure an exceptional delegate experience. Lead quality assurance processes to uphold and enhance delivery standards - seek continuous improvement Work with content, marketing and tech teams to streamline processes using technology to reduce admin and increase efficiency. Produce monthly reports, analyse performance and identify opportunities for improvement. Support the Director of Operations with budget management, raising POs, tracking costs and processing invoices Brief the marketing team to help successfully promote learning products. What You'll Bring Experience delivering virtual learning programmes to professionals or within higher education - ideally experience of this from working within an Association, Institute or Professional body Strong project management skills - budgeting, process design, scheduling and stakeholder coordination. Understanding of quality assurance and how to maintain high standards through improvement. Excellent communication skills - clear, diplomatic and confident with internal teams and external stakeholders. Experience managing and developing a team to support growth and success. A collaborative, people-focused working style and willingness to contribute beyond your core role. Comfort working with data to produce meaningful analysis and reports. Methodical, detail-orientated and highly organised. Friendly, approachable and committed to creating a positive experience for learners and colleagues. If you're passionate about delivering exceptional learning experiences and want to make a meaningful impact in a high-profile industry body, we'd love to hear from you. Click APPLY now!
Jan 15, 2026
Full time
Exciting opportunity to join leading Association/Body within the marketing sector, and project manage their professional learning and development programme for their professional members within this specialist sector - a busy programme of masterclasses, their Marketing Diploma, and other virtually delivered professional trainings. You'll manage 1 x Operations Executive and work alongside the Learning Content team, bringing your expertise and success in the operational delivery and continuous improvement of professional learning & development programmes - ideally a background within an Association, Institute or Professional Body. If you are looking for an exciting new opportunity with a supportive and mission-led organisation in a stimulating sector read on Organisation: UK's leading trade Association within a specialist area of marketing expertise. With 400+ corporate members and serving the professional needs of Europe's largest community of data-driven marketers, the organisation works to empower professionals through qualifications, masterclasses, events, research and industry leading Academy. They are looking for a Learning Operations Manager with excellent communication and stakeholder management skills join their operations team to shape, deliver and continuously improve high-quality learning experiences across their portfolio. You'll be part of a mission-driven organisation shaping the future of responsible, effective, data-driven marketing. This is a hands-on role with real influence, giving you the opportunity to elevate their learning offering and help thousands of professionals grow. Hybrid perm full-time role - 2 days a week in offic e. The Role: Reporting to the Director of Operations and managing the Learning Operations Executive, you'll oversee the planning, delivery and continuous improvement of their learning products and delegate experience - including diploma qualifications, masterclasses, and corporate learning contracts. This is an operationally focussed role, and you'll be the lead on ensuring everything runs smoothly, efficiently and to the highest standards, working closely with colleagues across content, marketing and tech to drive operational excellence, and with external suppliers, tutors, speakers etc to deliver an exceptional learning experience. You'll work closely with the Learning Content team, to ensure the programme delivers and continuously develops industry leading professional development and expertise to its professional community. What You'll Be Doing: Lead the end-to-end project management of the Association's Masterclasses, Diplomas and corporate learning programmes, from launch to delivery (mainly virtual) Manage 1 x Executive Manage the excellent logistical delivery of all aspects of learning programmes (Absorb, Hubspot, Zoom), lead communications and coordination for all internal and external stakeholders and suppliers Manage and engage faculty of tutors, providing updates, performance feedback and keeping them connected to Association's activity. Oversee virtual classroom platforms to ensure an exceptional delegate experience. Lead quality assurance processes to uphold and enhance delivery standards - seek continuous improvement Work with content, marketing and tech teams to streamline processes using technology to reduce admin and increase efficiency. Produce monthly reports, analyse performance and identify opportunities for improvement. Support the Director of Operations with budget management, raising POs, tracking costs and processing invoices Brief the marketing team to help successfully promote learning products. What You'll Bring Experience delivering virtual learning programmes to professionals or within higher education - ideally experience of this from working within an Association, Institute or Professional body Strong project management skills - budgeting, process design, scheduling and stakeholder coordination. Understanding of quality assurance and how to maintain high standards through improvement. Excellent communication skills - clear, diplomatic and confident with internal teams and external stakeholders. Experience managing and developing a team to support growth and success. A collaborative, people-focused working style and willingness to contribute beyond your core role. Comfort working with data to produce meaningful analysis and reports. Methodical, detail-orientated and highly organised. Friendly, approachable and committed to creating a positive experience for learners and colleagues. If you're passionate about delivering exceptional learning experiences and want to make a meaningful impact in a high-profile industry body, we'd love to hear from you. Click APPLY now!
UCB is dedicated to delivering the hope filled, transformative message of Jesus into people s lives on a daily basis. We are looking for an experienced, creative and visionary Broadcasting Director to join our Executive team. As Broadcasting Director, you will know how to inspire and lead others in fulfilling UCB s broadcasting vision. You will already have experience in shaping strategy that expands audience engagement, deepens impact and strengthens reputation. This role will involve influencing a commitment to excellence across radio and digital platforms, including UCB Player, podcasts, video, and social media, ensuring every broadcast reflects UCB s mission and core values. Our ideal candidate will have a creative mindset, excellent communication skills and a strong understanding of broadcasting trends and the protocols that regulate them. If you are passionate about Christian media and have the skills and experience to lead our broadcasting team, then we would love to hear from you. This position is currently based at our Broadcast Centre, Hanchurch Lane, Hanchurch, Stoke on Trent ST4 8RY Closing date for applications: - Monday 9th February noon. However, we reserve the right to close early should we receive sufficient applications. Initial Zoom Interviews: Tuesday 17th February 2026 On site Interviews: Tuesday 24th February 2026 Salary: £65,000 - £70,000 per annum depending on skill and experience . Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6% For an application form and job description please visit our website UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
Jan 15, 2026
Full time
UCB is dedicated to delivering the hope filled, transformative message of Jesus into people s lives on a daily basis. We are looking for an experienced, creative and visionary Broadcasting Director to join our Executive team. As Broadcasting Director, you will know how to inspire and lead others in fulfilling UCB s broadcasting vision. You will already have experience in shaping strategy that expands audience engagement, deepens impact and strengthens reputation. This role will involve influencing a commitment to excellence across radio and digital platforms, including UCB Player, podcasts, video, and social media, ensuring every broadcast reflects UCB s mission and core values. Our ideal candidate will have a creative mindset, excellent communication skills and a strong understanding of broadcasting trends and the protocols that regulate them. If you are passionate about Christian media and have the skills and experience to lead our broadcasting team, then we would love to hear from you. This position is currently based at our Broadcast Centre, Hanchurch Lane, Hanchurch, Stoke on Trent ST4 8RY Closing date for applications: - Monday 9th February noon. However, we reserve the right to close early should we receive sufficient applications. Initial Zoom Interviews: Tuesday 17th February 2026 On site Interviews: Tuesday 24th February 2026 Salary: £65,000 - £70,000 per annum depending on skill and experience . Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6% For an application form and job description please visit our website UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
Head of Repairs and Maintenance Hackney Council Building Maintenance & Estate Environment Climate, Homes & Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is proud to be partnering with Hackney Council to recruit a Head of Repairs and Maintenance a key strategic leadership role shaping the delivery of high-performing, customer-focused housing repairs services across the borough. This is a pivotal opportunity to lead the full end-to-end repairs journey, ensuring residents receive a reliable, high-quality service that reflects Hackney s values, commitments, and ambitions. You will provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams, driving service improvement, digital transformation, and operational excellence. Working closely with senior leadership, you will lead the review of policies, systems, staffing structures, and processes to embed a coordinated, efficient, resident-centred service. You will ensure strong performance management, compliance, financial oversight, and value-for-money delivery across an in-house DLO and contracted providers. A key part of the role includes driving culture change, championing customer experience, and ensuring lessons learned translate into real service improvement, particularly around complaints, disrepair, and damp and mould. You will also play a central role in modernising Hackney s repairs technology, ensuring systems such as diagnostics tools, CRM and new digital repair ordering platforms support an effective, streamlined operation. As a visible and collaborative leader, you will build strong relationships with tenants, leaseholders, community partners and internal colleagues across Housing, Resident Safety, Asset Management and wider council services. We are seeking: • A proven senior leader within housing repairs, property maintenance or a related operational environment • Strong experience transforming services, improving performance and embedding a customer-focused culture • Excellent understanding of repairs operations, diagnostics, compliance, performance frameworks and financial management • Ability to lead large, multi-disciplinary teams through change • Confidence managing complex workloads, risk, and high-profile service challenges • Strong communication skills and the ability to engage residents, colleagues and stakeholders • Commitment to Hackney s values, equality, and inclusion priorities This is a highly influential role offering the opportunity to make a measurable difference to housing services that thousands of residents rely upon every day. For more information or to apply, please contact (url removed)
Jan 14, 2026
Full time
Head of Repairs and Maintenance Hackney Council Building Maintenance & Estate Environment Climate, Homes & Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is proud to be partnering with Hackney Council to recruit a Head of Repairs and Maintenance a key strategic leadership role shaping the delivery of high-performing, customer-focused housing repairs services across the borough. This is a pivotal opportunity to lead the full end-to-end repairs journey, ensuring residents receive a reliable, high-quality service that reflects Hackney s values, commitments, and ambitions. You will provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams, driving service improvement, digital transformation, and operational excellence. Working closely with senior leadership, you will lead the review of policies, systems, staffing structures, and processes to embed a coordinated, efficient, resident-centred service. You will ensure strong performance management, compliance, financial oversight, and value-for-money delivery across an in-house DLO and contracted providers. A key part of the role includes driving culture change, championing customer experience, and ensuring lessons learned translate into real service improvement, particularly around complaints, disrepair, and damp and mould. You will also play a central role in modernising Hackney s repairs technology, ensuring systems such as diagnostics tools, CRM and new digital repair ordering platforms support an effective, streamlined operation. As a visible and collaborative leader, you will build strong relationships with tenants, leaseholders, community partners and internal colleagues across Housing, Resident Safety, Asset Management and wider council services. We are seeking: • A proven senior leader within housing repairs, property maintenance or a related operational environment • Strong experience transforming services, improving performance and embedding a customer-focused culture • Excellent understanding of repairs operations, diagnostics, compliance, performance frameworks and financial management • Ability to lead large, multi-disciplinary teams through change • Confidence managing complex workloads, risk, and high-profile service challenges • Strong communication skills and the ability to engage residents, colleagues and stakeholders • Commitment to Hackney s values, equality, and inclusion priorities This is a highly influential role offering the opportunity to make a measurable difference to housing services that thousands of residents rely upon every day. For more information or to apply, please contact (url removed)
This is an exciting opportunity for someone looking to start or develop their career in marketing within a fast-paced, people-focused organisation. You don't need formal marketing experience just the right attitude, enthusiasm, and a willingness to learn. If you're organised, engaging, and full of ideas, we'll support you with the tools, guidance, and exposure to help you grow. In this role, you'll provide hands-on marketing support across our specialist recruitment brands within the STR Group. If you're confident, curious, and ready to take the next step into a varied and rewarding marketing role, this could be the perfect opportunity to build your future with us. Working at STR We have been providing specialist permanent and contract recruitment services since 2000. STR Group is an international recruitment company that is comprised of five niche brands, working in Life Sciences, Leading Edge Capex Projects, Automation, Maritime and Engineering & Manufacturing. What will you be doing? Supporting the delivery of the overall marketing strategy, ensuring agreed objectives are met in line with business and management expectations Helping to plan, coordinate, and deliver internal, corporate and recruitment events Managing and growing our brand presence across social media platforms including LinkedIn, Facebook, Instagram, X (Twitter), and TikTok Maintaining marketing content across websites, blogs, campaigns, and internal communications Supporting blog and content strategy in collaboration with the Communications Manager Assisting with the maintenance and development of internal and external websites, and managing relationships with third-party suppliers Supporting marketing reporting, campaign analysis, and performance tracking Ensuring brand consistency across all marketing materials and departments Providing support with internal initiatives such as long-service recognition and onboarding/offboarding communications where required Acting as a brand ambassador, always working in line with the company's competency framework, standards, and procedures What are we offering you? You'll be supported to develop your skills across multiple marketing channels, while gaining hands-on experience in a fast-paced, people-focused environment. We will offer: Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables). Early finish Fridays at 3pm every week Breakfast club - enjoy cereal, breakfast bars, and fresh fruit available every day Employee of the Quarter Quarterly Directors Lunches at 5 restaurants Annual awards, Summer & Christmas parties celebrating with the whole company Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service! 23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days) You can purchase up to 5 days extra holiday Health care cash plan and optional private health care from Day 1! Company Pension scheme Enhanced Maternity/paternity leave Birthday off Drinks fridge Free onsite parking Cycle to work scheme Employee Referral Programme STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy. If you feel you have the right skills to join our fantastic team here at STR then all you need to do is send your CV to our Talent Acquisition Team at (url removed) to apply! TA is acting as an Employment Agency in relation to this vacancy.
Jan 14, 2026
Full time
This is an exciting opportunity for someone looking to start or develop their career in marketing within a fast-paced, people-focused organisation. You don't need formal marketing experience just the right attitude, enthusiasm, and a willingness to learn. If you're organised, engaging, and full of ideas, we'll support you with the tools, guidance, and exposure to help you grow. In this role, you'll provide hands-on marketing support across our specialist recruitment brands within the STR Group. If you're confident, curious, and ready to take the next step into a varied and rewarding marketing role, this could be the perfect opportunity to build your future with us. Working at STR We have been providing specialist permanent and contract recruitment services since 2000. STR Group is an international recruitment company that is comprised of five niche brands, working in Life Sciences, Leading Edge Capex Projects, Automation, Maritime and Engineering & Manufacturing. What will you be doing? Supporting the delivery of the overall marketing strategy, ensuring agreed objectives are met in line with business and management expectations Helping to plan, coordinate, and deliver internal, corporate and recruitment events Managing and growing our brand presence across social media platforms including LinkedIn, Facebook, Instagram, X (Twitter), and TikTok Maintaining marketing content across websites, blogs, campaigns, and internal communications Supporting blog and content strategy in collaboration with the Communications Manager Assisting with the maintenance and development of internal and external websites, and managing relationships with third-party suppliers Supporting marketing reporting, campaign analysis, and performance tracking Ensuring brand consistency across all marketing materials and departments Providing support with internal initiatives such as long-service recognition and onboarding/offboarding communications where required Acting as a brand ambassador, always working in line with the company's competency framework, standards, and procedures What are we offering you? You'll be supported to develop your skills across multiple marketing channels, while gaining hands-on experience in a fast-paced, people-focused environment. We will offer: Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables). Early finish Fridays at 3pm every week Breakfast club - enjoy cereal, breakfast bars, and fresh fruit available every day Employee of the Quarter Quarterly Directors Lunches at 5 restaurants Annual awards, Summer & Christmas parties celebrating with the whole company Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service! 23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days) You can purchase up to 5 days extra holiday Health care cash plan and optional private health care from Day 1! Company Pension scheme Enhanced Maternity/paternity leave Birthday off Drinks fridge Free onsite parking Cycle to work scheme Employee Referral Programme STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy. If you feel you have the right skills to join our fantastic team here at STR then all you need to do is send your CV to our Talent Acquisition Team at (url removed) to apply! TA is acting as an Employment Agency in relation to this vacancy.
Connect to your Industry At Deloitte, you will have the opportunity to work with leading global companies and help them tackle complex business challenges. As a senior AI Delivery Lead, you will be responsible for creating and delivering innovative solutions that drive long-term value for our leading Insurance clients. We are looking for talented individuals who share our passion for excellence and are committed to delivering exceptional results. At Deloitte, you will have access to unparalleled training and development opportunities, as well as the chance to work alongside some of the brightest minds in the industry. With a focus on next-generation technology-enabled projects, you will be at the forefront of innovation and have the chance to make a real impact. Join us and be part of a dynamic, collaborative, and supportive team that is dedicated to delivering exceptional results. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will play a critical role in both developing and delivering AI-enabled solutions for our clients. You will work closely with our most strategic clients to better understand their business needs and develop solutions that leverage the latest technology in the space of traditional AI, generative AI and data science. Our projects vary greatly and your responsibility will differ based on the focus of the client engagement and your skillset, but could include and may require you to: Collaborate with clients to understand their business needs and develop AI-enabled solutions that align with their goals and objectives. Lead on sales and business development activities, such as building client relationships, conducting bid processes, and driving out strategic partnerships. Build, lead and manage a team of AI professionals, including data scientists, engineers, developers and business analysts to ensure successful project delivery. Manage the entire project lifecycle, from inception to completion, including timelines, budgets, and scope. Stay up-to-date with the latest advancements in AI technology and identify opportunities to incorporate new tools and techniques into client solutions. Communicate project progress, risks, and issues to clients and stakeholders, and provide recommendations for addressing any challenges that arise. Oversee the implementation of data privacy and security guardrails throughout project lifecycles - including the implementation of ethical AI guardrails. Connect to your skills and professional experience You are a strategic thinker and problem solver, able to identify opportunities for innovation and growth while maintaining a focus on delivering high-quality solutions that meet or exceed client expectations. You are an exceptional communicator, able to articulate complex technical concepts to both technical and non-technical stakeholders with ease. You also have a strong ability to collaborate and work effectively in a team environment, leveraging the strengths of others to achieve common goals. In addition to this, we are looking for candidates who are able to demonstrate skills and experience in some of the following: Essential Skills: Deep Insurance industry experience with a proven track record within sub-market domains. Extensive experience in developing and delivering AI-enabled, production grade solutions at scale. Ability to identify AI opportunities and independently lead go-to-market propositions, providing a link between the business problem and technical solutions. Strong project management skills, including the ability to manage timelines, budgets, scope. Deep understanding of AI technologies, including Generative AI. Strong leadership skills, including the ability to enable a diverse technical and non-technical team. Knowledge of agile methodologies and experience working in an agile environment Desirable Skills: Knowledge of emerging AI technologies and their potential applications and risks. The ability to tell a compelling story by structuring thoughts in a way that is engaging and easy to follow. Experience in developing and delivering AI solutions using cloud-based platforms. Experience in agile project management methodologies, such as Scrum or Kanban. Experience in data visualization and storytelling, with the ability to communicate complex data insights to non-technical stakeholders Proficiency in programming languages such as Python, Java, C#. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation "Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see . click apply for full job details
Jan 14, 2026
Full time
Connect to your Industry At Deloitte, you will have the opportunity to work with leading global companies and help them tackle complex business challenges. As a senior AI Delivery Lead, you will be responsible for creating and delivering innovative solutions that drive long-term value for our leading Insurance clients. We are looking for talented individuals who share our passion for excellence and are committed to delivering exceptional results. At Deloitte, you will have access to unparalleled training and development opportunities, as well as the chance to work alongside some of the brightest minds in the industry. With a focus on next-generation technology-enabled projects, you will be at the forefront of innovation and have the chance to make a real impact. Join us and be part of a dynamic, collaborative, and supportive team that is dedicated to delivering exceptional results. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will play a critical role in both developing and delivering AI-enabled solutions for our clients. You will work closely with our most strategic clients to better understand their business needs and develop solutions that leverage the latest technology in the space of traditional AI, generative AI and data science. Our projects vary greatly and your responsibility will differ based on the focus of the client engagement and your skillset, but could include and may require you to: Collaborate with clients to understand their business needs and develop AI-enabled solutions that align with their goals and objectives. Lead on sales and business development activities, such as building client relationships, conducting bid processes, and driving out strategic partnerships. Build, lead and manage a team of AI professionals, including data scientists, engineers, developers and business analysts to ensure successful project delivery. Manage the entire project lifecycle, from inception to completion, including timelines, budgets, and scope. Stay up-to-date with the latest advancements in AI technology and identify opportunities to incorporate new tools and techniques into client solutions. Communicate project progress, risks, and issues to clients and stakeholders, and provide recommendations for addressing any challenges that arise. Oversee the implementation of data privacy and security guardrails throughout project lifecycles - including the implementation of ethical AI guardrails. Connect to your skills and professional experience You are a strategic thinker and problem solver, able to identify opportunities for innovation and growth while maintaining a focus on delivering high-quality solutions that meet or exceed client expectations. You are an exceptional communicator, able to articulate complex technical concepts to both technical and non-technical stakeholders with ease. You also have a strong ability to collaborate and work effectively in a team environment, leveraging the strengths of others to achieve common goals. In addition to this, we are looking for candidates who are able to demonstrate skills and experience in some of the following: Essential Skills: Deep Insurance industry experience with a proven track record within sub-market domains. Extensive experience in developing and delivering AI-enabled, production grade solutions at scale. Ability to identify AI opportunities and independently lead go-to-market propositions, providing a link between the business problem and technical solutions. Strong project management skills, including the ability to manage timelines, budgets, scope. Deep understanding of AI technologies, including Generative AI. Strong leadership skills, including the ability to enable a diverse technical and non-technical team. Knowledge of agile methodologies and experience working in an agile environment Desirable Skills: Knowledge of emerging AI technologies and their potential applications and risks. The ability to tell a compelling story by structuring thoughts in a way that is engaging and easy to follow. Experience in developing and delivering AI solutions using cloud-based platforms. Experience in agile project management methodologies, such as Scrum or Kanban. Experience in data visualization and storytelling, with the ability to communicate complex data insights to non-technical stakeholders Proficiency in programming languages such as Python, Java, C#. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology and Transformation "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology and Transformation "Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see . click apply for full job details
What You'll Do: As our Marketing Manager, you'll take the reins on all marketing initiatives, both internally and externally. Your responsibilities will include: Strategic Planning: - Develop an overarching marketing strategy and tactical plan in collaboration with the Marketing Partner and Chief Financial Officer. - Work with Department Heads to create and execute annual marketing and business development plans. - Manage the marketing budget effectively. - analyse market data to drive growth and report onmarketing campaigns. Operational Excellence: - Collaborate with partners and stakeholders to ensure alignment across the firm. - Create and execute targeted marketing campaigns that raise our profile and generate new inquiries. - Manage our client database and ensure its effective use as a marketing tool. - Oversee directory submissions and pitch strategies, ensuring high-quality deliverables. Advertising & Direct Marketing: - Lead all advertising initiatives and manage event marketing processes. - draught content for newsletters and promotional materials, ensuring brand consistency. Website & Social Media Management: - Oversee the firm's website, ensuring it remains current and effective. - Manage our social media presence across platforms like LinkedIn, Twitter, and Instagram. - Train and encourage staff on social media best practises. Public Relations: - Cultivate relationships with local and national media to enhance our firm's profile. - Identify PR opportunities and coordinate with fee earners for maximum visibility. Event Management: - organise client and referrer hospitality events and coordinate networking attendance. - Act as a brand ambassador at hosted events, showcasing our commitment to excellence. What We're Looking For: Bachelor's degree in Marketing, Business, or related field (desirable). 5 years of relevant experience in a professional services environment. Strong understanding of marketing and business development processes. Excellent written and oral communication skills. Proficient in MS Office and experienced in e-marketing. Creative thinker with the ability to generate compelling content. Why Join Us? Be part of a supportive and innovative team that values your input! Enjoy a vibrant workplace culture where you can thrive and grow. Make a real impact in the legal industry while developing your career. If you're ready to take your marketing expertise to the next level and make a difference in a forward-thinking legal firm, we want to hear from you! Apply today and let's embark on this exciting journey together! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 14, 2026
Full time
What You'll Do: As our Marketing Manager, you'll take the reins on all marketing initiatives, both internally and externally. Your responsibilities will include: Strategic Planning: - Develop an overarching marketing strategy and tactical plan in collaboration with the Marketing Partner and Chief Financial Officer. - Work with Department Heads to create and execute annual marketing and business development plans. - Manage the marketing budget effectively. - analyse market data to drive growth and report onmarketing campaigns. Operational Excellence: - Collaborate with partners and stakeholders to ensure alignment across the firm. - Create and execute targeted marketing campaigns that raise our profile and generate new inquiries. - Manage our client database and ensure its effective use as a marketing tool. - Oversee directory submissions and pitch strategies, ensuring high-quality deliverables. Advertising & Direct Marketing: - Lead all advertising initiatives and manage event marketing processes. - draught content for newsletters and promotional materials, ensuring brand consistency. Website & Social Media Management: - Oversee the firm's website, ensuring it remains current and effective. - Manage our social media presence across platforms like LinkedIn, Twitter, and Instagram. - Train and encourage staff on social media best practises. Public Relations: - Cultivate relationships with local and national media to enhance our firm's profile. - Identify PR opportunities and coordinate with fee earners for maximum visibility. Event Management: - organise client and referrer hospitality events and coordinate networking attendance. - Act as a brand ambassador at hosted events, showcasing our commitment to excellence. What We're Looking For: Bachelor's degree in Marketing, Business, or related field (desirable). 5 years of relevant experience in a professional services environment. Strong understanding of marketing and business development processes. Excellent written and oral communication skills. Proficient in MS Office and experienced in e-marketing. Creative thinker with the ability to generate compelling content. Why Join Us? Be part of a supportive and innovative team that values your input! Enjoy a vibrant workplace culture where you can thrive and grow. Make a real impact in the legal industry while developing your career. If you're ready to take your marketing expertise to the next level and make a difference in a forward-thinking legal firm, we want to hear from you! Apply today and let's embark on this exciting journey together! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Jan 14, 2026
Full time
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Director, Product Operations & Experience page is loaded Director, Product Operations & Experiencelocations: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R About the Role We're hiring a senior leader to build and run the unified Product Experience & Operations function that powers a modern, evidence-driven, dual-track product organisation. You will stand up the central backbone for product lifecycle, insights, experimentation, and enablement-bringing UX Research, DesignOps, Product Ops, and UAT together under one operating model. Your mandate is to embed continuous discovery and delivery across squads, organise around customer-centric Product Areas, and make decisions with a KPI tree anchored on Net Revenue Retention. Key Responsibilities Process Design & Optimisation Define, document, and continuously improve the end-to-end product lifecycle (intake discovery delivery launch post-launch), with clear artefacts, RACI and stage gates. Standardise templates and operating cadences (roadmaps, portfolio reviews, OKRs) to reduce duplication and improve flow from evidence to decision. Establish the Product Council operating rhythm tied to an outcome-based planning process (OKRs), ensuring portfolio alignment to the KPI tree.Data & Analytics Enablement Drive product instrumentation and telemetry; deliver self-serve, real-time dashboards for adoption, retention, and product health. Build a top-to-bottom KPI tree linked to division North Star metrics, with NRR/GRR as primary outcomes for prioritisation and post-launch reviews.Customer & Market Insights Stand up an always-on discovery program (JTBD interviews, usability testing, design partner councils) and a central VOC/insights repository and decision log used by all squads. Systematically synthesise qualitative and quantitative signals into risk-adjusted opportunity assessments to inform business cases and roadmaps.Cross-Functional Program Leadership Lead the change to customer-centred Product Areas and persistent squads; embed dual-track (discovery + delivery) practices across the portfolio. Orchestrate cross-disciplinary taskforces (Product, Engineering, Data, Compliance, GTM) to deliver the transformation roadmap and early wins.Tooling & Automation Select and operate the stack for backlog/roadmap, discovery management, documentation, feature-flagging/A-B testing, and product analytics. Pilot LLM-assisted synthesis for research, workshop materials, and persona updates to increase throughput and decision speed.Training & Enablement Design onboarding and practice training (discovery methods, OKRs, analytics fluency, writing great PRDs) with self-serve content to scale adoption of standards.UAT & Experience Quality Establish the UAT function and governance to reduce escaped defects and raise reliability in a regulated domain; Own UX strategy, standards, and the multi-product design system (tokens/components/patterns) with clear governance (design crits, DoR/DoD, design QA), content & IA standards, and an accessibility baseline (WCAG 2.2 AA) embedded across discovery-to-delivery. Operationalise, enable, and measure UX at scale: partner with Engineering for system parity (e.g., React/Storybook), performance & accessibility testing; run UX enablement (playbooks, templates, training) and dashboards tracking task success/time-on-task/error rate, SUS/CSAT, accessibility conformance, and design-debt burn-down. Qualifications & Skills Experience 10+ years across Product/UX/Operations with proven success building central Product Ops and scaling discovery-to-delivery practices in multi-product portfolios. Track record of implementing insights repositories, KPI trees, and portfolio governance that improve NRR/GRR and time-to-value.Education Technical degree (e.g., Engineering/CS) preferred.Technical Skills Hands-on with BI/analytics (e.g., Power BI), Agile tooling (Jira/Confluence), product analytics, feature-flag/A-B platforms, and discovery tools.Analytical & Strategic Thinking Expert at market sizing, opportunity assessment, and translating discovery evidence into risk-adjusted business cases and portfolio bets.Leadership & Communication Seasoned change leader who can influence C-suite, coach PM/UX leaders, and run crisp, executive-ready decision forums (Product Council, QBR/OKR).Soft Skills Highly organised, systems thinker with a continuous-improvement mindset and bias for measurable outcomes. Nice to Have Experience in RegTech/financial crime, payments, or other regulated data domains with strong appreciation for auditability, data lineage, and model governance. Prior success deploying sustainability or compliance-oriented enablement/training programs; published thought leadership. Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Jan 14, 2026
Full time
Director, Product Operations & Experience page is loaded Director, Product Operations & Experiencelocations: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R About the Role We're hiring a senior leader to build and run the unified Product Experience & Operations function that powers a modern, evidence-driven, dual-track product organisation. You will stand up the central backbone for product lifecycle, insights, experimentation, and enablement-bringing UX Research, DesignOps, Product Ops, and UAT together under one operating model. Your mandate is to embed continuous discovery and delivery across squads, organise around customer-centric Product Areas, and make decisions with a KPI tree anchored on Net Revenue Retention. Key Responsibilities Process Design & Optimisation Define, document, and continuously improve the end-to-end product lifecycle (intake discovery delivery launch post-launch), with clear artefacts, RACI and stage gates. Standardise templates and operating cadences (roadmaps, portfolio reviews, OKRs) to reduce duplication and improve flow from evidence to decision. Establish the Product Council operating rhythm tied to an outcome-based planning process (OKRs), ensuring portfolio alignment to the KPI tree.Data & Analytics Enablement Drive product instrumentation and telemetry; deliver self-serve, real-time dashboards for adoption, retention, and product health. Build a top-to-bottom KPI tree linked to division North Star metrics, with NRR/GRR as primary outcomes for prioritisation and post-launch reviews.Customer & Market Insights Stand up an always-on discovery program (JTBD interviews, usability testing, design partner councils) and a central VOC/insights repository and decision log used by all squads. Systematically synthesise qualitative and quantitative signals into risk-adjusted opportunity assessments to inform business cases and roadmaps.Cross-Functional Program Leadership Lead the change to customer-centred Product Areas and persistent squads; embed dual-track (discovery + delivery) practices across the portfolio. Orchestrate cross-disciplinary taskforces (Product, Engineering, Data, Compliance, GTM) to deliver the transformation roadmap and early wins.Tooling & Automation Select and operate the stack for backlog/roadmap, discovery management, documentation, feature-flagging/A-B testing, and product analytics. Pilot LLM-assisted synthesis for research, workshop materials, and persona updates to increase throughput and decision speed.Training & Enablement Design onboarding and practice training (discovery methods, OKRs, analytics fluency, writing great PRDs) with self-serve content to scale adoption of standards.UAT & Experience Quality Establish the UAT function and governance to reduce escaped defects and raise reliability in a regulated domain; Own UX strategy, standards, and the multi-product design system (tokens/components/patterns) with clear governance (design crits, DoR/DoD, design QA), content & IA standards, and an accessibility baseline (WCAG 2.2 AA) embedded across discovery-to-delivery. Operationalise, enable, and measure UX at scale: partner with Engineering for system parity (e.g., React/Storybook), performance & accessibility testing; run UX enablement (playbooks, templates, training) and dashboards tracking task success/time-on-task/error rate, SUS/CSAT, accessibility conformance, and design-debt burn-down. Qualifications & Skills Experience 10+ years across Product/UX/Operations with proven success building central Product Ops and scaling discovery-to-delivery practices in multi-product portfolios. Track record of implementing insights repositories, KPI trees, and portfolio governance that improve NRR/GRR and time-to-value.Education Technical degree (e.g., Engineering/CS) preferred.Technical Skills Hands-on with BI/analytics (e.g., Power BI), Agile tooling (Jira/Confluence), product analytics, feature-flag/A-B platforms, and discovery tools.Analytical & Strategic Thinking Expert at market sizing, opportunity assessment, and translating discovery evidence into risk-adjusted business cases and portfolio bets.Leadership & Communication Seasoned change leader who can influence C-suite, coach PM/UX leaders, and run crisp, executive-ready decision forums (Product Council, QBR/OKR).Soft Skills Highly organised, systems thinker with a continuous-improvement mindset and bias for measurable outcomes. Nice to Have Experience in RegTech/financial crime, payments, or other regulated data domains with strong appreciation for auditability, data lineage, and model governance. Prior success deploying sustainability or compliance-oriented enablement/training programs; published thought leadership. Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Who we are The Kite Factory is an independent media agency that gives brands the best in Heart, Art, and Science to craft creative media ideas that deliver. With a rich heritage in measurement, TKF combines data-driven insights and craft planning to deliver media effectiveness that drives measurable growth for clients like Skin+Me, ZSL London Zoo, The British Red Cross, Lovehoney, David Lloyd Clubs, WaterAid, White Claw, and Triodos Bank. We exist because we saw a gap in the market. A gap between ideas and measurement. Anyone can have a good idea, but they don't necessarily know how to measure it. Conversely, just because you can measure things, it's no guarantee you can have good ideas. Well, we do both. We're a dynamic team of creative visionaries, professional achievers, and data enthusiasts, all driven by a passion for delivering tangible results. Now with over 100 media specialists, The Kite Factory has experienced remarkable growth over the past five years. We've celebrated multiple new business and award-winning campaigns, earning the prestigious title of Campaign's Independent Agency of the Year in 2023. Our workplace culture shines as we proudly rank among Campaign's Best Places to Work and hold IPA Platinum status, reflecting our unwavering commitment to the development and well-being of our people. What we are looking for We're looking for candidates who are passionate about the advertising and media sector, possess a solid understanding of media channels, and are familiar with tools such as TGI and AdIntel. The ideal candidate will be confident in data analysis and demonstrate strong initiative in tackling challenges and driving results. Ideally you will have experience working within the not-for-profit sector on performance related campaigns. Your role We have a diverse client portfolio at The Kite Factory, although this role is for not-for-profit specialist. The Account Executive will report directly into the Account Manager with a view to support them and the team in strategic and analytical thinking to bring together successful media plans for our clients. The purpose of this role is to take ownership of day-to-day tasks within the department while supporting Account Managers, Account Directors, and Business Directors. You will play an active role in ensuring smooth operations and contribute to both strategic and creative output for our clients. In this position, you will deliver insightful work using our suite of tools and contribute to client presentations. You will take ownership of media plans, ensuring they align with client needs, and play a key role in measurement and data output. Working closely with your Account Manager and Account Director, you will also provide strategic input to help shape client campaigns. Key responsibilities Build an understanding of your client's marketing operation. Contribute to media plans and have accountability for financial management of media budgets. Develop an understanding of the wider charity sector and keep your clients informed of any trends or advise on new opportunities. Manage client reporting, collating data across teams and/or media platforms. Working with the Account Manager and account director to create meaningful post campaign reviews that include relevant insights and key learnings for the client. Working with the Account Manager and Account Director, deliver response to briefs to clients ensuring the use of data, theory, creative and knowledge of the clients. Help lead strategic thinking for your clients business. Create and foster media owner relationships. Skills and experience Experience: 1-2 years in an advertising, media or marketing role. Core skills: Building relationships Insight driven Knowledge sharing Managing upwards Prioritisation Workload management Financial Acumen Attention to detail Behaviours: Numerate Calm Consistent Confident Adaptable Empathetic Resilient Responsible Solutions orientated Organised Our Culture We're immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agency's operations. Here, every voice is heard and valued. We've diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together. Our people are our greatest asset, and the connections they forge with one another are the foundation of our success. To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact. These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together. What's in it for you? As well as working with some of the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team. Inclusivity and belonging At The Kite Factory, we welcome applications from all walks of life including those who are under-represented in our industry. We're committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences. It's so important to us that all voices are heard and listened to so that we can truly create an inclusive place to work where our teams can thrive.
Jan 14, 2026
Full time
Who we are The Kite Factory is an independent media agency that gives brands the best in Heart, Art, and Science to craft creative media ideas that deliver. With a rich heritage in measurement, TKF combines data-driven insights and craft planning to deliver media effectiveness that drives measurable growth for clients like Skin+Me, ZSL London Zoo, The British Red Cross, Lovehoney, David Lloyd Clubs, WaterAid, White Claw, and Triodos Bank. We exist because we saw a gap in the market. A gap between ideas and measurement. Anyone can have a good idea, but they don't necessarily know how to measure it. Conversely, just because you can measure things, it's no guarantee you can have good ideas. Well, we do both. We're a dynamic team of creative visionaries, professional achievers, and data enthusiasts, all driven by a passion for delivering tangible results. Now with over 100 media specialists, The Kite Factory has experienced remarkable growth over the past five years. We've celebrated multiple new business and award-winning campaigns, earning the prestigious title of Campaign's Independent Agency of the Year in 2023. Our workplace culture shines as we proudly rank among Campaign's Best Places to Work and hold IPA Platinum status, reflecting our unwavering commitment to the development and well-being of our people. What we are looking for We're looking for candidates who are passionate about the advertising and media sector, possess a solid understanding of media channels, and are familiar with tools such as TGI and AdIntel. The ideal candidate will be confident in data analysis and demonstrate strong initiative in tackling challenges and driving results. Ideally you will have experience working within the not-for-profit sector on performance related campaigns. Your role We have a diverse client portfolio at The Kite Factory, although this role is for not-for-profit specialist. The Account Executive will report directly into the Account Manager with a view to support them and the team in strategic and analytical thinking to bring together successful media plans for our clients. The purpose of this role is to take ownership of day-to-day tasks within the department while supporting Account Managers, Account Directors, and Business Directors. You will play an active role in ensuring smooth operations and contribute to both strategic and creative output for our clients. In this position, you will deliver insightful work using our suite of tools and contribute to client presentations. You will take ownership of media plans, ensuring they align with client needs, and play a key role in measurement and data output. Working closely with your Account Manager and Account Director, you will also provide strategic input to help shape client campaigns. Key responsibilities Build an understanding of your client's marketing operation. Contribute to media plans and have accountability for financial management of media budgets. Develop an understanding of the wider charity sector and keep your clients informed of any trends or advise on new opportunities. Manage client reporting, collating data across teams and/or media platforms. Working with the Account Manager and account director to create meaningful post campaign reviews that include relevant insights and key learnings for the client. Working with the Account Manager and Account Director, deliver response to briefs to clients ensuring the use of data, theory, creative and knowledge of the clients. Help lead strategic thinking for your clients business. Create and foster media owner relationships. Skills and experience Experience: 1-2 years in an advertising, media or marketing role. Core skills: Building relationships Insight driven Knowledge sharing Managing upwards Prioritisation Workload management Financial Acumen Attention to detail Behaviours: Numerate Calm Consistent Confident Adaptable Empathetic Resilient Responsible Solutions orientated Organised Our Culture We're immensely proud of the vibrant culture at The Kite Factory. Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agency's operations. Here, every voice is heard and valued. We've diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together. Our people are our greatest asset, and the connections they forge with one another are the foundation of our success. To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact. These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together. What's in it for you? As well as working with some of the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team. Inclusivity and belonging At The Kite Factory, we welcome applications from all walks of life including those who are under-represented in our industry. We're committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences. It's so important to us that all voices are heard and listened to so that we can truly create an inclusive place to work where our teams can thrive.
Company Description Publicis Pro is an integrated B2B marketing agency that exists to find the extraordinary in every business and tell the world about it. Our approach brings together strategy, creative, influence and commerce to move markets, create remarkable brands, shape decisions, and connect the sales journey. Extraordinary work can only be done by extraordinary people - so we're committed to building an agency environment where remarkable talent can flourish and grow. The results of our efforts? We've got multiple 'Best Place to Work' awards under our belt, plus one of the best benefits packages in the industry. Publicis Pro is a singular agency environment that combines deep care for our work with deep care for our people - and we're always on the lookout for extraordinary new talent. Our Commitment Diversity and inclusion is a core part of who we are at Publicis Pro. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. Overview The Media Planning team is responsible for planning and overseeing the execution of campaign activations across Display, Paid Search & Social across a variety of clients. These are core channels, but the team also operates across, TV, partnerships, influencer strategy and creative. Within this role, you'll be working with the Planning Director and Account Managers to deliver integrated campaigns for one of our key clients. You'll support the management of client relationships, working collaboratively to deliver best in class B2B media solutions. No two days are the same within the Media Team and it's great for people who enjoy working within a team and developing strong relationships. This is a great opportunity to learn and develop through leadership across teams, exposure to end-to-end planning and organised training within the digital media space. Whilst the successful candidate will be well supported by the Account Planning Director and Account Manager(s) it is expected that they should be able to 'hit the ground running', and for the most part be able to work autonomously, acting as the key day-to-day support and contact for clients. The ideal candidate will be personable and approachable. There's a lot of interaction with stakeholders internally and externally so a person which can lead conversations with larger groups would succeed. Responsibilities Planning Supporting the implementation campaign strategies, providing relevant insights and analysis from agency and client tools (e.g., Google Analytics, GWI Work, Bombora etc.) to help establish digital marketing opportunities for our clients to drive revenue & incremental growth Manage the campaign briefing process and to ensure accurate and timely delivery of work Analysis of cross-channel media performance, using website analytics & data from the channel platforms to establish the contribution each channel is delivering to find the optimal balance of media spend to exceed clients campaign targets Keeping up to date with digital trends both in media and our clients' verticals to ensure we are always using the latest insights and best in class digital practices in our strategies Working with media owners across Social, Display, Search, etc. to identify new platforms, publishers and products that can help support client campaign objectives Strong understanding of key platform capabilities (e.g., Google, Programmatic, LinkedIn & Meta), and an ability to talk independently about opportunities in client meetings and with our team Demonstrate an understanding of the media and technology developments that influence performance planning and client's business Proactively identify best-in-class and innovative media delivery partners (owners, tech, data) to support in delivering exceptional strategy/execution Clients Supporting the Account Manager(s) and leading on day-to-day client management, including keeping on top of email communication, running weekly client status calls and managing and filtering ad-hoc client requests Responding to all client briefs and requests in a timely, professional and efficient manner Passionate about delivering media solutions that maximise clients ROI from media investment regardless of the success metric being worked to Account Management Seamless running of accounts: ensuring all deadlines are met and consistent high quality of work is produced Working with activation specialists to ensure excellent campaign delivery. This involves supporting them and working to distil campaign strategy into day-to-day activations and optimisations Reviewing weekly campaign performance across all channels and tracking performance against weekly/monthly campaign laydowns Working with activation team to prepare and deliver monthly & quarterly client performance presentations. Working with activation team to create integrated presentation for clients including channel insights and additional insights & analysis (from planning tools) to improve and optimise overall campaign performance Using campaign performance insights to identify opportunities to upweight strong performing channel strategies and where performance is behind targets, identify solutions and strategies with channel specialists and the Planning Director Ensuring that all client billing and reconciliations are undertaken, and all planning fees are booked and reconciled each month, confirming that all bookings correspond to internal annual finance forecasts Team Management Ongoing communication and weekly meetings with our channel teams to ensure campaigns are delivered on time and exceeding campaign performance targets Working closely with specialist teams to ensure an integrated approach across channels to ensure we are delivering optimal efficiency & performance for clients Create a fun, collaborative and productive team environment by organising regular social activities, team meetings and knowledge sharing opportunities. Qualifications What you'll bring: Experience in digital planning process Experience in digital media, with emphasis on Paid Social and/or Programmatic B2B experience and clear understanding of the B2B media ecosystem/ planning nuances a plus Strong understanding of key reporting metrics across channels and how these ladder up to support client business objectives Strong organisational skills and attention to detail The ability to meet deadlines in a fast-paced environment; work under pressure and effectively priorities workload Great interpersonal and communication skills Dedicated, hardworking and organised Numerical, analytical with an eye for detail Strategic and creative in their approach Keen to learn Passionate about the new media marketplace and technology Ability to work independently, and as part of a wider team Promotes good work both internally and externally Additional Information Publicis Pro has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday. AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub - "The Pregnant Man" Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 14, 2026
Full time
Company Description Publicis Pro is an integrated B2B marketing agency that exists to find the extraordinary in every business and tell the world about it. Our approach brings together strategy, creative, influence and commerce to move markets, create remarkable brands, shape decisions, and connect the sales journey. Extraordinary work can only be done by extraordinary people - so we're committed to building an agency environment where remarkable talent can flourish and grow. The results of our efforts? We've got multiple 'Best Place to Work' awards under our belt, plus one of the best benefits packages in the industry. Publicis Pro is a singular agency environment that combines deep care for our work with deep care for our people - and we're always on the lookout for extraordinary new talent. Our Commitment Diversity and inclusion is a core part of who we are at Publicis Pro. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. Overview The Media Planning team is responsible for planning and overseeing the execution of campaign activations across Display, Paid Search & Social across a variety of clients. These are core channels, but the team also operates across, TV, partnerships, influencer strategy and creative. Within this role, you'll be working with the Planning Director and Account Managers to deliver integrated campaigns for one of our key clients. You'll support the management of client relationships, working collaboratively to deliver best in class B2B media solutions. No two days are the same within the Media Team and it's great for people who enjoy working within a team and developing strong relationships. This is a great opportunity to learn and develop through leadership across teams, exposure to end-to-end planning and organised training within the digital media space. Whilst the successful candidate will be well supported by the Account Planning Director and Account Manager(s) it is expected that they should be able to 'hit the ground running', and for the most part be able to work autonomously, acting as the key day-to-day support and contact for clients. The ideal candidate will be personable and approachable. There's a lot of interaction with stakeholders internally and externally so a person which can lead conversations with larger groups would succeed. Responsibilities Planning Supporting the implementation campaign strategies, providing relevant insights and analysis from agency and client tools (e.g., Google Analytics, GWI Work, Bombora etc.) to help establish digital marketing opportunities for our clients to drive revenue & incremental growth Manage the campaign briefing process and to ensure accurate and timely delivery of work Analysis of cross-channel media performance, using website analytics & data from the channel platforms to establish the contribution each channel is delivering to find the optimal balance of media spend to exceed clients campaign targets Keeping up to date with digital trends both in media and our clients' verticals to ensure we are always using the latest insights and best in class digital practices in our strategies Working with media owners across Social, Display, Search, etc. to identify new platforms, publishers and products that can help support client campaign objectives Strong understanding of key platform capabilities (e.g., Google, Programmatic, LinkedIn & Meta), and an ability to talk independently about opportunities in client meetings and with our team Demonstrate an understanding of the media and technology developments that influence performance planning and client's business Proactively identify best-in-class and innovative media delivery partners (owners, tech, data) to support in delivering exceptional strategy/execution Clients Supporting the Account Manager(s) and leading on day-to-day client management, including keeping on top of email communication, running weekly client status calls and managing and filtering ad-hoc client requests Responding to all client briefs and requests in a timely, professional and efficient manner Passionate about delivering media solutions that maximise clients ROI from media investment regardless of the success metric being worked to Account Management Seamless running of accounts: ensuring all deadlines are met and consistent high quality of work is produced Working with activation specialists to ensure excellent campaign delivery. This involves supporting them and working to distil campaign strategy into day-to-day activations and optimisations Reviewing weekly campaign performance across all channels and tracking performance against weekly/monthly campaign laydowns Working with activation team to prepare and deliver monthly & quarterly client performance presentations. Working with activation team to create integrated presentation for clients including channel insights and additional insights & analysis (from planning tools) to improve and optimise overall campaign performance Using campaign performance insights to identify opportunities to upweight strong performing channel strategies and where performance is behind targets, identify solutions and strategies with channel specialists and the Planning Director Ensuring that all client billing and reconciliations are undertaken, and all planning fees are booked and reconciled each month, confirming that all bookings correspond to internal annual finance forecasts Team Management Ongoing communication and weekly meetings with our channel teams to ensure campaigns are delivered on time and exceeding campaign performance targets Working closely with specialist teams to ensure an integrated approach across channels to ensure we are delivering optimal efficiency & performance for clients Create a fun, collaborative and productive team environment by organising regular social activities, team meetings and knowledge sharing opportunities. Qualifications What you'll bring: Experience in digital planning process Experience in digital media, with emphasis on Paid Social and/or Programmatic B2B experience and clear understanding of the B2B media ecosystem/ planning nuances a plus Strong understanding of key reporting metrics across channels and how these ladder up to support client business objectives Strong organisational skills and attention to detail The ability to meet deadlines in a fast-paced environment; work under pressure and effectively priorities workload Great interpersonal and communication skills Dedicated, hardworking and organised Numerical, analytical with an eye for detail Strategic and creative in their approach Keen to learn Passionate about the new media marketplace and technology Ability to work independently, and as part of a wider team Promotes good work both internally and externally Additional Information Publicis Pro has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday. AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub - "The Pregnant Man" Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Head of Performance, Leadership & Capability, BBC Studios Job Requisition ID: 36489 Job Closing Date: 16/01/26 Location: London, W12 7FA Job Details Job Band: F Contract Type: Permanent, Full-time Department: HR Location: London, Television Centre - Hybrid We are BBC Studios A globally renowned media company borne of the BBC. We make and distribute the world's most sought-after TV, audio and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world. Purpose of the Role The Head of Performance, Leadership & Capability at BBC Studios is the custodian of critical HR strategies, focused on aligning with commercial objectives through driving high-performance culture, performance management, talent strategy, leadership and executive development, and the broader learning and capability agenda. This role is integral to the organisation's commercial and cultural success and its next phase of growth. Reporting to the Studios HR Director, it works closely with BBC Group counterparts to align strategy where required and forms part of the Studios HR Leadership Team. Key Responsibilities and Impact Talent Strategy & Workforce Planning Design and lead a global talent strategy supporting Studios' commercial and creative priorities. Build a forward-looking workforce plan anticipating capability gaps. Align talent plans with business growth ambitions in partnership with Finance, Strategy & Transformation. Leadership Development & Executive Capability Implement a leadership framework defining "what great looks like" and deliver a roadmap. Design targeted leadership and succession programs. Drive interventions to improve leadership alignment and performance. High-Performance Culture Enablement Embed Studios' Culture & Values into leadership. Build capability programs that shift behaviours. Partner with CPO on plans to reduce bureaucracy and increase empowerment. Learning & Capability Development Deliver BBC Studios' global learning ecosystem-skills architecture, platforms, pathways and academies. Scale programs in AI/GenAI, data literacy, financial acumen, negotiation, creative leadership, IP value creation. Ensure continuous skill development through blended solutions. Talent Identification, Mobility & Succession Lead global succession planning for critical roles. Embed robust talent reviews and high-potential identification. Create internal mobility programs that accelerate movement. Performance & Capability Management Co own the performance cycle, ensuring leadership accountability. Build toolkits for managers to drive clarity, coaching, and development planning. Strengthen talent and performance insights for senior stakeholders. DEI-Centered Talent & Development Strategy Integrate DEI objectives into all development programs and pipelines. Embed inclusion and safety into leadership behaviours. Partner with DEI team on representation and progression strategies. Additional Responsibilities Support capability programs for creative and commercial talent. Build analytics dashboards and provide actionable insights. Enable major transformation programs through capability diagnostics and transition learning. Curate a global network of learning partners and manage procurement and ROI for L&D spend. Your Skills and Experience Essential Criteria Adept at leading a diverse and high-performing global talent management function Experience leading talent transformation and strategy within an international matrix managed, multi-product & multi-channel/platform commercial organisation, linking talent strategy to commercial growth & direction Ability to implement leadership frameworks and clear succession planning Experience coaching at executive level The ability to provide thought leadership, creativity, innovation and clear direction to the role; able to foster strong performance and contribute operational skills Able to lead with long-term vision using innovative creative, technical and/or professional skills Prior experience of working with board level stakeholders as a trusted partner in a global business, with the ability to communicate with credibility to commercial and creative leaders High resiliency and stamina Desirable Criteria Experience working in the media or related industries. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest, we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about BBC Studios Life at BBC Studios A flexible 35-hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days. Defined pension (up to 10% employer contributions). Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit. BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group's science-based Net Zero targets here. Career development in a values-led purpose-driven culture. Benefits may vary if you are joining on an FTC basis. Candidate Pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: FOLLOW US ON SOCIAL MEDIA BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Jan 14, 2026
Full time
Head of Performance, Leadership & Capability, BBC Studios Job Requisition ID: 36489 Job Closing Date: 16/01/26 Location: London, W12 7FA Job Details Job Band: F Contract Type: Permanent, Full-time Department: HR Location: London, Television Centre - Hybrid We are BBC Studios A globally renowned media company borne of the BBC. We make and distribute the world's most sought-after TV, audio and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world. Purpose of the Role The Head of Performance, Leadership & Capability at BBC Studios is the custodian of critical HR strategies, focused on aligning with commercial objectives through driving high-performance culture, performance management, talent strategy, leadership and executive development, and the broader learning and capability agenda. This role is integral to the organisation's commercial and cultural success and its next phase of growth. Reporting to the Studios HR Director, it works closely with BBC Group counterparts to align strategy where required and forms part of the Studios HR Leadership Team. Key Responsibilities and Impact Talent Strategy & Workforce Planning Design and lead a global talent strategy supporting Studios' commercial and creative priorities. Build a forward-looking workforce plan anticipating capability gaps. Align talent plans with business growth ambitions in partnership with Finance, Strategy & Transformation. Leadership Development & Executive Capability Implement a leadership framework defining "what great looks like" and deliver a roadmap. Design targeted leadership and succession programs. Drive interventions to improve leadership alignment and performance. High-Performance Culture Enablement Embed Studios' Culture & Values into leadership. Build capability programs that shift behaviours. Partner with CPO on plans to reduce bureaucracy and increase empowerment. Learning & Capability Development Deliver BBC Studios' global learning ecosystem-skills architecture, platforms, pathways and academies. Scale programs in AI/GenAI, data literacy, financial acumen, negotiation, creative leadership, IP value creation. Ensure continuous skill development through blended solutions. Talent Identification, Mobility & Succession Lead global succession planning for critical roles. Embed robust talent reviews and high-potential identification. Create internal mobility programs that accelerate movement. Performance & Capability Management Co own the performance cycle, ensuring leadership accountability. Build toolkits for managers to drive clarity, coaching, and development planning. Strengthen talent and performance insights for senior stakeholders. DEI-Centered Talent & Development Strategy Integrate DEI objectives into all development programs and pipelines. Embed inclusion and safety into leadership behaviours. Partner with DEI team on representation and progression strategies. Additional Responsibilities Support capability programs for creative and commercial talent. Build analytics dashboards and provide actionable insights. Enable major transformation programs through capability diagnostics and transition learning. Curate a global network of learning partners and manage procurement and ROI for L&D spend. Your Skills and Experience Essential Criteria Adept at leading a diverse and high-performing global talent management function Experience leading talent transformation and strategy within an international matrix managed, multi-product & multi-channel/platform commercial organisation, linking talent strategy to commercial growth & direction Ability to implement leadership frameworks and clear succession planning Experience coaching at executive level The ability to provide thought leadership, creativity, innovation and clear direction to the role; able to foster strong performance and contribute operational skills Able to lead with long-term vision using innovative creative, technical and/or professional skills Prior experience of working with board level stakeholders as a trusted partner in a global business, with the ability to communicate with credibility to commercial and creative leaders High resiliency and stamina Desirable Criteria Experience working in the media or related industries. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest, we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about BBC Studios Life at BBC Studios A flexible 35-hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days. Defined pension (up to 10% employer contributions). Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit. BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group's science-based Net Zero targets here. Career development in a values-led purpose-driven culture. Benefits may vary if you are joining on an FTC basis. Candidate Pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: FOLLOW US ON SOCIAL MEDIA BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Technical Manager The Role We are recruiting a Technical Manager to lead the Quality Assurance function for a growing international business that manufactures innovative products for the home and garden. Reporting directly to the Operations Director, this is a pivotal role responsible for ensuring total product integrity, legal compliance, ethical standards, and sustainability performance across all product categories. You will work closely with senior leadership, the Far East sourcing team, and key internal stakeholders to deliver robust quality systems and continuous improvement across the supply chain. Key Responsibilities Quality & Product Assurance Lead and oversee quality assurance across all business operations and product categories Drive APQP (Advanced Product Quality Planning) within the product development lifecycle Implement, manage, and audit Supplier Quality Assurance Systems (SQAS) Conduct detailed technical reviews including range reviews, supplier assessments, and risk assessments Liaise with approved test laboratories to resolve compliance and technical issues Plan and coordinate DUPRO (During Production Inspections) and FRI (Final Random Inspections) Ensure full product traceability and documentation integrity in line with regulatory requirements Regulatory Compliance & Sustainability Act as the technical and legal compliance lead for the business and key customer accounts Monitor and interpret upcoming UK and EU legislation, assessing impact and advising the business Ensure compliance with environmental and trade regulations, including: Extended Producer Responsibility (EPR) UK Timber Regulations (UKTR) & EU Deforestation Regulation (EUDR) Plastic Packaging Tax, Packaging Waste & PRN submissions WEEE and Battery Waste submissions Lead and develop sustainability initiatives aligned with Planet Mark and Ecologi commitments Act as the main contact for regulatory bodies, certification schemes, and industry organisations Stakeholder & Cross-Functional Support Provide technical input to Marketing for sourcing, NPD, and artwork approval Support the New Product Development (NPD) process across all product categories Oversee ethical compliance using platforms such as Amfori and SEDEX Work with Customer Services on complaint investigations, root cause analysis, and corrective actions Advise senior leadership and operational teams on regulatory and compliance obligations About You Proven experience in a Technical / Quality Management role Strong knowledge of product compliance, QA systems, and supplier management Confident working with international suppliers and factory inspections Solid understanding of UK/EU legislation and sustainability frameworks Commercially aware, detail-driven, and comfortable operating at senior stakeholder level Why Apply? Influential technical leadership role with international exposure Strong mix of quality, compliance, sustainability, and NPD Direct access to senior leadership and business strategy Opportunity to shape and evolve technical systems across a growing business This is a Monday - Friday role 9-5.30 site-based with regular visits to Kings Lynn + 1-2 trips to China per year For further information, please get in touch with Luan Harrison at MorePeople on (phone number removed) or email (url removed)
Jan 14, 2026
Full time
Technical Manager The Role We are recruiting a Technical Manager to lead the Quality Assurance function for a growing international business that manufactures innovative products for the home and garden. Reporting directly to the Operations Director, this is a pivotal role responsible for ensuring total product integrity, legal compliance, ethical standards, and sustainability performance across all product categories. You will work closely with senior leadership, the Far East sourcing team, and key internal stakeholders to deliver robust quality systems and continuous improvement across the supply chain. Key Responsibilities Quality & Product Assurance Lead and oversee quality assurance across all business operations and product categories Drive APQP (Advanced Product Quality Planning) within the product development lifecycle Implement, manage, and audit Supplier Quality Assurance Systems (SQAS) Conduct detailed technical reviews including range reviews, supplier assessments, and risk assessments Liaise with approved test laboratories to resolve compliance and technical issues Plan and coordinate DUPRO (During Production Inspections) and FRI (Final Random Inspections) Ensure full product traceability and documentation integrity in line with regulatory requirements Regulatory Compliance & Sustainability Act as the technical and legal compliance lead for the business and key customer accounts Monitor and interpret upcoming UK and EU legislation, assessing impact and advising the business Ensure compliance with environmental and trade regulations, including: Extended Producer Responsibility (EPR) UK Timber Regulations (UKTR) & EU Deforestation Regulation (EUDR) Plastic Packaging Tax, Packaging Waste & PRN submissions WEEE and Battery Waste submissions Lead and develop sustainability initiatives aligned with Planet Mark and Ecologi commitments Act as the main contact for regulatory bodies, certification schemes, and industry organisations Stakeholder & Cross-Functional Support Provide technical input to Marketing for sourcing, NPD, and artwork approval Support the New Product Development (NPD) process across all product categories Oversee ethical compliance using platforms such as Amfori and SEDEX Work with Customer Services on complaint investigations, root cause analysis, and corrective actions Advise senior leadership and operational teams on regulatory and compliance obligations About You Proven experience in a Technical / Quality Management role Strong knowledge of product compliance, QA systems, and supplier management Confident working with international suppliers and factory inspections Solid understanding of UK/EU legislation and sustainability frameworks Commercially aware, detail-driven, and comfortable operating at senior stakeholder level Why Apply? Influential technical leadership role with international exposure Strong mix of quality, compliance, sustainability, and NPD Direct access to senior leadership and business strategy Opportunity to shape and evolve technical systems across a growing business This is a Monday - Friday role 9-5.30 site-based with regular visits to Kings Lynn + 1-2 trips to China per year For further information, please get in touch with Luan Harrison at MorePeople on (phone number removed) or email (url removed)
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Jan 14, 2026
Full time
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role As an IT Specialist, you will play a vital role in maintaining the health and reliability of Plum's daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You'll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver and enjoys hands on troubleshooting who has a few years of experience and is looking to grow their technical expertise in a global environment. Key Responsibilities: End User Support & Provisioning: Execute the end to end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards. Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues. Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures. System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and elevate complex outages to the Senior IT Administrator when necessary. Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses. Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade. Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews. Security & Documentation Support: Assist in day to day security operations by applying patches and system hardening guidelines; maintain clear, up to date documentation for IT processes. Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements. Technical Stack & Tools Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar) Communication: Slack Project & Documentation: Atlassian (Jira), Google Workspace, Notion Network: Fortigate, Ubiquiti (UniFi) MDM/Directory: JumpCloud (Preferred) Who you are: Bachelor's degree in Information Technology or a related field. Bonus points for industry recognized certifications. At least 2 3 years of hands on experience in an IT support role. Deep understanding of IT principles, standards, and best practices. Sharp analytical and problem solving skills to tackle IT challenges. Team player with the ability to collaborate across departments. Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders. Capacity to effectively prioritise and oversee multiple projects concurrently. What's in it for you Own part of the company you're helping grow through stock options Private health insurance Annual training budget Plum Premium for free Competitive referral scheme Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches 25 days holiday + bank holidays 45 work from anywhere days to give you flexibility to work your way 2 weeks sabbatical after 4 years to take the break you deserve Enhanced parental leave 1 paid volunteering day annually Annual team trip to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like you, don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Ecommerce Assistant Internship Internship 6 Month FTC Central London Monday-Friday 40 hours £22K to £28K An exciting opportunity has opened for a driven Ecommerce Intern to gain hands-on experience within a global brand s digital team! One to One Personnel is proud to partner with a leading name in the industry who are currently seeking an Ecommerce Assistant on an intern basis, which may be extended for the right candidate. We re looking for an organised and detail-oriented Ecommerce Intern to join our client s Reebok Europe team. This role offers hands-on experience across site optimisation, digital merchandising and content management. You ll support day-to-day site operations, help execute new campaigns, products & promotions, and ensure a seamless customer experience across all digital touchpoints. If you are passionate about ecommerce and have the skills to support our client s dynamic online store. To be considered - Y ou must meet the following criteria and have a minimum of 3 years UK based work experience in a similar role. Requirements & Preferred Skills Experience with Shopify, Shopify Plus, or other CMS/e-commerce platforms is preferred Understand e-commerce operations and digital merchandising principles. Basic knowledge of SEO principles and website analytics tools. Excellent attention to detail, organisation, and time management. Confident communicator, both written and verbal. Ability to multitask and work effectively in a fast-paced, collaborative environment. Passion for fashion, footwear, and digital retail. Roles and Responsibilities Support overall site adjustments (PDP updates, content refreshes, banners, copy changes, etc.). Support with creation of new pages (editorials, landing pages, collection pages, PLPs). Conduct daily website audits to ensure all content, links, and functionalities are accurate and up to date across all EU markets Assist with site implementations, including testing new features, loading in products, adjusting layouts, adding translations Supervise site translations, ensuring consistency of all areas of the website, sending over new translations required via agency, and ensuring it is correctly localised across European markets. Support CMS updates and maintain product content, visuals, and copy within Shopify Plus Support with SEO implementations, ensuring metadata, alt text, and URLs follow best practices. Following up with SEO tech tickets by agency Execute weekly digital visual merchandising to optimise product listing order and category performance. Manage and update colour swatches to improve product presentation and consistency. Curate and maintain upsells and cross sells Support category optimisation, refining filters, naming conventions, and navigation to improve UX. Implement merchandising strategies based on performance data, product launches, and seasonal drops. Assist with pricing updates and inventory checks Provide support to the CRM team with email campaign coordination, segmentation, and testing. Collaborate closely with the Marketing, Creative, and Tech teams to align site updates with campaign launches. Participate in cross-functional meetings to support seasonal planning and execution. What s in It for You? £22,000 to £28,000 (depending on qualifications & experience) 25 days of annual leave + bank holidays Additional days holiday between Christmas and New Year if the Directors decide to close the business Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week 1-day WFH after probation and training at the company s sole discretion (non-contractual) Workplace Pension Scheme 60% Discount on our products that we have on Ecommerce Sample sales 2+ times a year Short Leave with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance Statutory sick pay Annual pay review and/or bonus at the Directors discretion Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.
Jan 13, 2026
Full time
Ecommerce Assistant Internship Internship 6 Month FTC Central London Monday-Friday 40 hours £22K to £28K An exciting opportunity has opened for a driven Ecommerce Intern to gain hands-on experience within a global brand s digital team! One to One Personnel is proud to partner with a leading name in the industry who are currently seeking an Ecommerce Assistant on an intern basis, which may be extended for the right candidate. We re looking for an organised and detail-oriented Ecommerce Intern to join our client s Reebok Europe team. This role offers hands-on experience across site optimisation, digital merchandising and content management. You ll support day-to-day site operations, help execute new campaigns, products & promotions, and ensure a seamless customer experience across all digital touchpoints. If you are passionate about ecommerce and have the skills to support our client s dynamic online store. To be considered - Y ou must meet the following criteria and have a minimum of 3 years UK based work experience in a similar role. Requirements & Preferred Skills Experience with Shopify, Shopify Plus, or other CMS/e-commerce platforms is preferred Understand e-commerce operations and digital merchandising principles. Basic knowledge of SEO principles and website analytics tools. Excellent attention to detail, organisation, and time management. Confident communicator, both written and verbal. Ability to multitask and work effectively in a fast-paced, collaborative environment. Passion for fashion, footwear, and digital retail. Roles and Responsibilities Support overall site adjustments (PDP updates, content refreshes, banners, copy changes, etc.). Support with creation of new pages (editorials, landing pages, collection pages, PLPs). Conduct daily website audits to ensure all content, links, and functionalities are accurate and up to date across all EU markets Assist with site implementations, including testing new features, loading in products, adjusting layouts, adding translations Supervise site translations, ensuring consistency of all areas of the website, sending over new translations required via agency, and ensuring it is correctly localised across European markets. Support CMS updates and maintain product content, visuals, and copy within Shopify Plus Support with SEO implementations, ensuring metadata, alt text, and URLs follow best practices. Following up with SEO tech tickets by agency Execute weekly digital visual merchandising to optimise product listing order and category performance. Manage and update colour swatches to improve product presentation and consistency. Curate and maintain upsells and cross sells Support category optimisation, refining filters, naming conventions, and navigation to improve UX. Implement merchandising strategies based on performance data, product launches, and seasonal drops. Assist with pricing updates and inventory checks Provide support to the CRM team with email campaign coordination, segmentation, and testing. Collaborate closely with the Marketing, Creative, and Tech teams to align site updates with campaign launches. Participate in cross-functional meetings to support seasonal planning and execution. What s in It for You? £22,000 to £28,000 (depending on qualifications & experience) 25 days of annual leave + bank holidays Additional days holiday between Christmas and New Year if the Directors decide to close the business Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week 1-day WFH after probation and training at the company s sole discretion (non-contractual) Workplace Pension Scheme 60% Discount on our products that we have on Ecommerce Sample sales 2+ times a year Short Leave with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance Statutory sick pay Annual pay review and/or bonus at the Directors discretion Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.
