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Harvey Nash are now inviting candidates to apply for the role of Information Security Manager, a permanent role located in Glasgow. The Role The role will work collaboratively with 1st Line cyber team to ensure business assurance plans are shared and the requirements of 2nd line are understood. Lead and support the business, managing cyber risk and information protection positions effectively. Protecting the business from security threats, by identifying risks and developing appropriate risk migration plans. Providing senior leadership with independent assurance of their cyber risk and information protection posture. You will also take the lead in delivering a defined list of cyber assurance reviews, projects, and initiatives as well as achieving the cyber assurance and compliance related objectives. Essential Cyber security essentials ISO 27001 NIST CSF Strong Technical Background in Data Classification and Data Loss Prevention Experience in information security governance, policy and procedure definition Administration of Active Directory, Azure AD, Windows File Services, SharePoint & Office 365 Implementation of Microsoft Purview and oversight of configuration. Strong broad-based technical background (database, web-based application development, infrastructure etc.) If you're interested in learning more then please send your up to date CV form immediate consideration.

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills SC Cleared ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability. Core areas (must have) Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Job Description A dynamicAssociate Networkand StrategyDirectorfor the Electrolux account - a marquee client within Publicis Media and one of the world's most successful multinational home appliance brands. This is a pivotal role for someone who thrives in driving operational excellence, strategic alignment, and collaboration across a global network. As Associate Networkand StrategyDirector, you willlead the implementation of centralcommunicationsstrategy, planning, governance, taxonomycomplianceand operationsacross all Electrolux regions. You will ensure that core processes, templates, and best practices are not only adhered to-but actively embraced across markets-enabling high-impact delivery against business, marketing, and categoryobjectives. You willbuild strong partnershipswith local planning and account management teams,establishinga collaborative, confident, and high-performing network. Your role will be to foster team spirit, drive adoption of the central strategic vision, and ensure seamless activation of that strategy at a local level. Withstrategic fluency and operational leadership, you will guide markets in bringing central guidelines to life-translating them into effective local plans that drive results.You'llact as both a champion of best practice and a guardian of consistency, surfacing insights and case studies to continually improve performance and inspire innovation across the network. This role requires strong leadership, exceptional communication, and a proactive mindset. You'll be responsible for maintaining a regular cadence of engagement with local teams to ensure not only that knowledge, successes, and learnings flow freely across the network, but also that central strategy, templates, taxonomy, and compliance requirements are effectively distributed, adopted, and monitored to ensure consistent implementation in every market. Electrolux is a client that expects the best: excellence, accuracy, timeliness, and bold, intelligent thinking. This role offers the opportunity to work at the heart of a global business, with the scope to shape how strategy and operations come together to createreal businessimpact. Responsibilities 1. Drive Strategic and Operational Frameworks Across Global Regions Contribute to the development of a scalable central communicationsstrategyplanning product, embedding strategic direction, governance, taxonomy, and operational processes for deployment across Europe, APMEA, and LATAM. Ensure allcomponentparts work cohesively-central strategy, taxonomy compliance, consumer journey integration, GTM/CDI inputs-to drive brand and performance growth. Collaborate with the central strategy and planning team to co-create category media strategies, including defining channel roles and supporting buy-in from both central and local clients. Represent the strategy and operations function in key governance forums (e.g. Loop Team), ensuring process discipline, delivery milestones, and decision rights are maintained. Lead stakeholder engagement to ensure seamless development and delivery of annual planning briefs and priority category campaigns, aligning central objectives with in-market execution. Champion best-in-class media activation practices and the application of new audience segmentation to reinforce consistent planning excellence and operational rigor. 2. Implement and Monitor Central Guidance Across the Network Lead the rollout of central strategy, planning templates, governance frameworks, taxonomy standards, and operational processes to the market network-ensuring clarity, adoption, and accountability. Develop, manage, and evolve central toolkits and templates including: annual planning RTBs, priority campaign briefs, low-tier market plans, and compliance trackers. Oversee and enforce planning compliance and governance across lead and mid-tier markets, ensuring each delivers against central planning expectations, taxonomy structure, and KPIs. Manage the end-to-end process for campaign submissions-from template delivery and market briefing through to presentation and approval-ensuring strategic consistency and rigour. Drive adoption and monitoring of simplified frameworks for lower-priority markets to maintain quality and speed without compromising alignment. Actively track and measure implementation of all central guidance-strategy, templates, taxonomy, compliance, and operational standards-ensuring consistent uptake and performance across the network. 3. Build and Nurture Relationships Across Clients and Publicis Network Teams Establish trusted partnerships with both client stakeholders (central and local) and the broader Publicis network, including strategy, planning, operations, and digital hub teams. Champion a unified approach across Publicis agency teams to ensure the central vision is consistently interpreted and executed in market. Regularly convene and lead cross-functional working sessions with CA Hubs, Publicis Media teams, and market representatives to maintain transparency, timelines, and shared accountability. Proactively connect with internal specialists (e.g. digital, data, activation) to bring the right expertise into market engagements and strategic projects. Strengthen Publicis' position as a trusted partner by encouraging internal collaboration, knowledge-sharing, and joined-up delivery across regions and functions. 4. Foster Network-Wide Collaboration, Innovation, and Knowledge Sharing Create an environment of collaboration across regional and local teams, ensuring the strategic and operational direction is locally actionable and aligned with in-market nuances. Drive a culture of innovation, encouraging breakthrough media ideas and creative planning approaches across all media channels. Develop and manage a regular cadence of status updates, workshops, and planning sessions to drive progress, surface insights, and enable learning between markets. Provide strategic integration opportunities by connecting local teams with the central Digital Hub and other Publicis capabilities. Support the development and evolution of business reporting tools such as QPR and PCA templates to ensure they are actionable, insightful, and fit for purpose. Build a knowledge-sharing ecosystem that captures best practices, market insights, and successful case studies to fuel continuous improvement and inspire the wider network. Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. . click apply for full job details

Role Overview As Director/Associate Director of Product Strategy for Litigation Tracking, you will lead the development of a comprehensive system for tracking casualty-relevant lawsuits. You'll also own the data strategy for enrichment, integration, and quality feedback loops across product domains, working closely with product management, Customer success, development and commercial teams to define value propositions, pricing strategies, and market positioning. This role combines legal data expertise with strategic product development. This role is ideal for someone who thrives on translating market insights into actionable product strategies and enjoys collaborating across functions to drive innovation and growth Responsibilities Develop and execute product strategy for litigation tracking across casualty and financial lines by identifying and prioritising customer problems using the jobs-to-be-done (JTBD) framework. Define solution features such as structured litigation data, GenAI-powered research assistant, and integration with pricing, reserving, and exposure management workflows, and translate litigation workflows into MVP requirements in collaboration with engineering, legal, and data teams. Support roadmap development for expansion of litigation tracking across jurisdictions and casualty lines, including mass litigation, systemic events, and idiosyncratic claims. Manage data enrichment strategy, including name matching, firmographic tagging, and integration with Orbis and IRP to support litigation analytics and downstream product use cases. Collaborate with engineering, modelling, and data estate teams to deliver scalable litigation tracking solutions that align with Moody's long-term growth goals. Engage directly with claims managers, underwriters, actuaries, and legal stakeholders to validate workflows, prototypes, and product-market fit. Lead customer validation efforts with claims managers, underwriters, actuaries, and legal stakeholders to validate workflows, prototypes, product-market fit and refine roadmap priorities. Support Proof of concepts as part of marketing testing Support build/buy/partner analysis to evaluate litigation data sourcing strategies and provide input into partnership decisions. Analyse market trends, regulatory developments, and competitive dynamics to inform product positioning and roadmap priorities. Prepare business cases and strategic plans for litigation-focused product initiatives, translating insights into actionable proposals for senior leadership. Support development of annual sales forecasts, performance tracking frameworks, and strategic KPIs to measure product success and guide investment decisions. Contribute to pricing and packaging strategies based on litigation tracking use cases, customer appetite, and data value. Support product education and sales enablement efforts through internal briefings, demos, global offsites, and GTM content to ensure cross-functional alignment. Monitor execution of litigation tracking product strategy across internal departments and ensure delivery against strategic objectives and governance frameworks. Qualifications Bachelor's degree in business, marketing, or related field; MBA preferred. 5+ years in legal analytics, insurance claims, or product strategy. Familiarity with JTBD frameworks and persona-based strategy development. Experience with litigation data, court dockets, and legal document processing. Understanding of casualty claims, reserving, and systemic litigation risks. Familiarity with GenAI applications and data enrichment workflows. Strong analytical skills, including experience with ROI modelling and market analysis. Excellent communication and collaboration skills across cross-functional teams. Experience in build/buy/partner evaluations and strategic planning processes. The Department The Casualty Product Strategy Team plays a pivotal role in shaping Moody's next-generation casualty insurance solutions. Working across underwriting, exposure management and modelling, and litigation tracking and data strategy, the team translates market strategy into actionable product plans that drive innovation, customer value, and commercial success. By defining customer problems, articulating value propositions, and coordinating high-level solution design, the team ensures Moody's offerings are aligned to client needs and market dynamics. The team partners closely with product management, engineering, modelling, and commercial stakeholders to deliver scalable solutions that support underwriting decision-making, portfolio analytics, and claims intelligence. This team is central to enabling the wider casualty organisation to meet its strategic objectives-accelerating roadmap delivery, informing pricing and packaging, supporting go-to-market execution, and driving adoption of Moody's Intelligent Risk Platform.

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed rate bonds for long term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management. Background A well-established role, the Director of Credit reports directly to the Chief Risk Officer and is based in London and/or Manchester. A hybrid working arrangement is also offered. As a key part of the second line of defence, the role holder will play a full part in the development of credit policy and strategy, and shape the way credit risk is managed, reflecting the Bank's long term objectives. This position will Chair the Credit Risk Committee. All aspects of second line Credit Risk Management will be under the purview of the role holder, including: Advising governance bodies (including the Board Risk Committee) and actively overseeing the Bank's credit risk profile and its implementation of risk appetite; Maintaining sound underwriting processes and managing the assessment of credit applications; Ensuring that systems and operating procedures support lending, portfolio management, in life management, credit stewardship and arrears management processes; Delivering appropriate measurement and management to keep credit risk performance within risk appetite and implementing all applicable second line credit risk management processes. Role Purpose To lead and direct the Credit Risk Management function of LHV UK, ensuring it is managed in line with Bank principles and policies and that it reflects the firm's risk focussed growth strategy through the management of the risk profile. Responsibilities Lead and direct the Credit Risk Management (second line of defence) function. Chair the UK Credit Risk Committee, establishing a robust underwriting process, reviewing all loan propositions, managing portfolio risk, and overseeing the arrears management process when needed. Direct, develop and motivate the Credit Risk team to maintain and improve individual, functional and wider business objectives; embed LHV Bank's culture, values and intentions. Contribute to the Bank's risk appetite setting process and implement an effective Credit Policy and associated rules and procedures in line with strategy, risk appetite and regulatory requirements. Prepare management reports concerning credit risk management activities, providing analyses and portfolio breakdowns with a forward looking focus on emerging risks. Ensure that adequate credit controls and governance are maintained. Required Skills Extensive experience structuring and approving property collateral backed SME lending facilities - including working capital, asset finance and term loans. In depth understanding of SME business models, cash flow dynamics and sector specific credit risks. Skilled in designing lending frameworks tailored to SME clients, balancing agility with prudent risk controls. Credit Risk Leadership Strong command of credit risk policies, approval processes and portfolio performance management. Expertise in developing risk appetite statements and aligning them with regulatory and strategic priorities. Experience managing second line credit teams (including credit underwriting) and setting consistent credit standards. Strategic and Operational Leadership Experience setting and executing strategic objectives for credit functions, including automation and process efficiency. Skilled in mentoring and developing teams, fostering a culture of accountability and continuous improvement. Effective board and committee presenter, able to convey risk trends and strategic recommendations clearly. Required Experience Significant experience in banking or financial services within a property backed SME Credit leadership role. Proven ability to enhance credit frameworks, financial resilience of the credit portfolio and support sustainable portfolio growth. Benefits Competitive salary & progression Open and inclusive culture Hybrid working Fantastic offices and great working environment Vitality Health Plan (includes private health insurance, travel insurance, gym discounts) Medicash Health Plan (Level 3) 5% employer pension contribution Life assurance Income protection insurance 28 days holiday plus 3 additional days, bank holidays & further days for various key life events Team socials

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future We're looking for an exceptional sales leader to head up our Strategic Accounts Team a high-performing team focused on Quadient's largest and often most complex customers. This team partners with purpose: building trusted, long-term relationships, navigating complexity, and unlocking new growth opportunities across our intelligent communication, automation, and mail solution portfolios. As the Strategic Accounts Sales Leader, you'll drive engagement at executive level, shape account strategy, and coach your team to expand Quadient's footprint within a defined portfolio of major clients. You'll bring structure, creativity, and commercial rigour to how we manage and grow these key relationships - acting as a catalyst for channel growth and cross-solution collaboration across the business. Lead and develop a team of experienced Strategic Account Heads and facilities management business managers clients and their customers, ensuring a culture of accountability, collaboration, and continuous growth. Drive the execution of strategic account plans that deliver retention, expansion, and cross-sell growth across multiple Quadient solution lines. Champion and coordinate cross-selling of Quadient's CXM, DCS and LOCKER solutions, ensuring the team works seamlessly with our mid-market and public sector field sales teams to identify and qualify opportunities. Oversee how Business Managers initiate and progress opportunities - from discovery through to alignment with CXM/DCS and LOCKER solution experts and Professional Services as deals gain momentum. Foster productive and profitable partnering across teams and functions, leading both through direct management and influence to create alignment and shared success. Build and maintain executive-level relationships within customer organisations, aligning Quadient's capabilities to each client's strategic priorities. Partner closely with Product, Marketing, Sales Enablement, and Customer Success to coordinate complex solution sales and drive long-term value creation. Establish governance and cadence for account reviews, opportunity management, and forecast accuracy. Represent the voice of strategic customers internally, influencing how Quadient evolves its go-to-market approach and ensuring our strategic accounts remain at the centre of our growth strategy. Your profile You're a proven enterprise sales leader who thrives in complex, multi-stakeholder environments. You bring gravitas, curiosity, and a track record of developing people and growing major accounts. You understand that sustainable success comes from insight-led selling and purposeful partnership. Demonstrable success in leading enterprise account or strategic sales teams. Experience managing and growing large, matrixed customer relationships. Strong understanding of value-based, consultative, and multi-solution selling. Proven ability to work cross-functionally and lead through influence as well as direct authority. Deep appreciation for collaboration across specialist, field, and overlay sales teams. Excellent commercial acumen, forecasting discipline, and executive communication skills. Energy, resilience, and a leadership style that inspires trust and performance.

Position description The Commonwealth Secretariat seeks to appoint a Senior Director of our Governance and Peace (GPD) Directorate. GPD is the lead Directorate in the Commonwealth Secretariat for the promotion of democracy, human rights, rule of law and good governance in the Commonwealth. The Senior Director will direct GPD to deliver on the Secretariat's agenda of strong democracy, rule of law and access to justice, promotion and protection of human rights and respect for diversity, public sector governance and strengthening legal frameworks for sustainable development through the Office of Civil and Criminal Justice Reform. The successful candidate will also manage a team of highly specialised staff, provide thought leadership with oversight of implementation of programmes and projects, identify strategic partnerships, and hold responsibility for overall programme and project development, budgeting and management; and achievement of agreed targets. The Senior Director will, as the Conference Secretary, be responsible for policy content and operations for the Commonwealth Heads of Government Meeting (CHOGM), Commonwealth Ministerial Action Group Meeting (CMAG), the Commonwealth Foreign Affairs Ministers Meeting (CFAMM) and the Commonwealth Law Ministers and Senior Officials Meeting (CLMM). The successful candidate will provide leadership and management, and be required to participate and contribute as a member of the Senior Management Group. S/he will provide substantive oversight, support and advice, acting as an advocate for the Commonwealth's Agenda at national, regional and global levels, and present Commonwealth perspectives publicly through interaction with the media, public speaking and other profile-raising activities. To be considered, you will have a post-graduate qualification or equivalent in Political Science, International Relations, Law, Governance, or any other related discipline. You will also have at least fifteen years of experience at a senior management level directing a multi-disciplinary team of professionals in government or an inter-government organisation, and extensive experience related to at least two policy streams of work of the Directorate. The Commonwealth is a voluntary association of 56 member governments and provides guidance on policy making, technical assistance and advisory services to Commonwealth member countries. We support governments to help achieve sustainable, inclusive and equitable development. To join us, you must be a citizen of a Commonwealth country. Please be sure to indicate you saw this position on

Cisco Webex/Meetings Consultant - SC Cleared Job type: Contract Town/City: Reading County: Remote Business Sector: IT Job ref: BBBH153240 Post Date: October 22, 2025 Cisco Webex & Meetings Engineer 6-12 month contract SC Cleared role We're seeking a Unified Communications & Network Support Engineer to deliver secure, high-quality collaboration and networking support across classified defence networks. You'll manage Cisco, Microsoft, and AV systems, ensuring resilient communication solutions that meet stringent security and operational standards. Key Responsibilities Deliver secure IT, AV, and Cisco networking support across classified environments. Administer and maintain collaboration platforms including Cisco Webex, Microsoft Teams, and Skype for Business. Support and configure AV systems such as Cisco P60, Crestron, and Polycom within secure meeting and operational spaces. Manage identity and authentication services via Active Directory, Azure AD, and Microsoft Exchange. Lead Unified Communications migrations and Cisco Expressway upgrades, ensuring minimal disruption and full compliance with defence standards. Develop and maintain technical documentation, configuration guides, and operational procedures aligned with MOD/Defence Information Assurance frameworks. Troubleshoot complex UC/network issues, working closely with infrastructure, security, and operations teams. Required Skills & Experience Proven experience supporting secure IT and Unified Communications environments (Defence, Government, or similarly regulated sectors). Strong hands-on experience with Cisco collaboration tools, AV systems, and networking technologies. Proficiency in Active Directory, Azure AD, and Exchange administration. Solid understanding of network security principles, identity management, and UC integration. Experience with Expressway deployments, UC migrations, and hybrid collaboration environments. Strong documentation, communication, and stakeholder engagement skills. Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration) Microsoft certifications (e.g., MS-700, MS-720) Familiarity with MOD JSP standards, Defence Digital, or similar governance frameworks. Experience working in classified or restricted IT environments.

Company Description We are the ROI agency, a position we have proudly held true since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses. Over the years, we have evolved our definition of ROI, as it has changed with the ever complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth. Top line growth for our clients' businesses, growth for our people and growth for our culture. Powered by our best in class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes. It means we deliver more creative media solutions that bring together best in class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. It means we adopt new data analytics and value optimisation techniques while building relationships with some of the world's most exciting start ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward thinking and accountable to our clients. At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world's leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon. Overview A dynamic Associate Network and Strategy Director for the Electrolux account - a marquee client within Publicis Media and one of the world's most successful multinational home appliance brands. This is a pivotal role for someone who thrives in driving operational excellence, strategic alignment, and collaboration across a global network. As Associate Network and Strategy Director, you will lead the implementation of central communications strategy, planning, governance, taxonomy compliance and operations across all Electrolux regions. You will ensure that core processes, templates, and best practices are not only adhered to-but actively embraced across markets-enabling high impact delivery against business, marketing, and category objectives. You will build strong partnerships with local planning and account management teams, establishing a collaborative, confident, and high performing network. Your role will be to foster team spirit, drive adoption of the central strategic vision, and ensure seamless activation of that strategy at a local level. With strategic fluency and operational leadership, you will guide markets in bringing central guidelines to life-translating them into effective local plans that drive results. You'll act as both a champion of best practice and a guardian of consistency, surfacing insights and case studies to continually improve performance and inspire innovation across the network. This role requires strong leadership, exceptional communication, and a proactive mindset. You'll be responsible for maintaining a regular cadence of engagement with local teams to ensure not only that knowledge, successes, and learnings flow freely across the network, but also that central strategy, templates, taxonomy, and compliance requirements are effectively distributed, adopted, and monitored to ensure consistent implementation in every market. Electrolux is a client that expects the best: excellence, accuracy, timeliness, and bold, intelligent thinking. This role offers the opportunity to work at the heart of a global business, with the scope to shape how strategy and operations come together to create real business impact. Responsibilities 1. Drive Strategic and Operational Frameworks Across Global Regions Contribute to the development of a scalable central communications strategy planning product, embedding strategic direction, governance, taxonomy, and operational processes for deployment across Europe, APMEA and LATAM. Ensure all component parts work cohesively-central strategy, taxonomy compliance, consumer journey integration, GTM/CDI inputs-to drive brand and performance growth. Collaborate with the central strategy and planning team to co create category media strategies, including defining channel roles and supporting buy in from both central and local clients. Represent the strategy and operations function in key governance forums (e.g. Loop Team), ensuring process discipline, delivery milestones, and decision rights are maintained. Lead stakeholder engagement to ensure seamless development and delivery of annual planning briefs and priority category campaigns, aligning central objectives with in market execution. Champion best in class media activation practices and the application of new audience segmentation to reinforce consistent planning excellence and operational rigor. 2. Implement and Monitor Central Guidance Across the Network Lead the rollout of central strategy, planning templates, governance frameworks, taxonomy standards, and operational processes to the market network-ensuring clarity, adoption, and accountability. Develop, manage, and evolve central toolkits and templates including: annual planning RTBs, priority campaign briefs, low tier market plans, and compliance trackers. Oversee and enforce planning compliance and governance across lead and mid tier markets, ensuring each delivers against central planning expectations, taxonomy structure, and KPIs. Manage the end to end process for campaign submissions-from template delivery and market briefing through to presentation and approval-ensuring strategic consistency and rigour. Drive adoption and monitoring of simplified frameworks for lower priority markets to maintain quality and speed without compromising alignment. Actively track and measure implementation of all central guidance-strategy, templates, taxonomy, compliance, and operational standards-ensuring consistent uptake and performance across the network. 3. Build and Nurture Relationships Across Clients and Publicis Network Teams Establish trusted partnerships with both client stakeholders (central and local) and the broader Publicis network, including strategy, planning, operations, and digital hub teams. Champion a unified approach across Publicis agency teams to ensure the central vision is consistently interpreted and executed in market. Regularly convene and lead cross functional working sessions with CA Hubs, Publicis Media teams, and market representatives to maintain transparency, timelines, and shared accountability. Proactively connect with internal specialists (e.g. digital, data, activation) to bring the right expertise into market engagements and strategic projects. Strengthen Publicis' position as a trusted partner by encouraging internal collaboration, knowledge sharing, and joined up delivery across regions and functions. 4. Foster Network Wide Collaboration, Innovation, and Knowledge Sharing Create an environment of collaboration across regional and local teams, ensuring the strategic and operational direction is locally actionable and aligned with in market nuances. Drive a culture of innovation, encouraging breakthrough media ideas and creative planning approaches across all media channels. Develop and manage a regular cadence of status updates, workshops, and planning sessions to drive progress, surface insights, and enable learning between markets. Provide strategic integration opportunities by connecting local teams with the central Digital Hub and other Publicis capabilities. Support the development and evolution of business reporting tools such as QPR and PCA templates to ensure they are actionable, insightful, and fit for purpose. Build a knowledge sharing ecosystem that captures best practices, market insights, and successful case studies to fuel continuous improvement and inspire the wider network. Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF . click apply for full job details

Head of Finance page is loaded Head of Financelocations: Wilmslow, Cheshire: Belfast: Cardiff: Edinburgh: Londontime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: November 24, 2025 (11 days left to apply)job requisition id: JR659 Head of Finance Full time / Part time Salary: £79,372 - £92,943 per annum Location: HybridContracted to our Wilmslow, London, Edinburgh, Cardiff or Belfast office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Please note, from Autumn 2026 our head office will relocate from Wilmslow to Manchester city centre. Pay progression scheme. Hybrid and flexible working options. 25 days paid holiday per year, plus privilege and public holidays. Flexi leave (up to 26 additional days leave per year). Pension (employer contribution around 28.9%). Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more. Health Cash Plan. Fantastic development opportunities to learn and progress.Further details can be found on the benefits section of our. Job description This is a senior leadership role within the ICO, responsible for leading the Finance function in all aspects of service delivery including financial planning and performance management, statutory financial reporting, and operational finance delivery.The postholder will promote a collaborative team culture with a focus on staff engagement and continuous improvement to deliver high performance outcomes.The postholder will work closely with the Head of Procurement on commercial and financial governance matters, delivering a strong financial controls environment to ensure compliance with all financial delegations and Managing Public Money.The Head of Finance, supported by the Finance Director, will lead the team in the creation of appropriate financial strategies to drive value for money outcomes and ensure the long term financial resilience of the ICO. Key Responsibilities Provide effective leadership to the Finance team, ensuring that they are clear about expected standards of performance. The Head of Finance will ensure the team are suitably developed, motivated and engaged to provide high performing services to the business Ensure strong and effective accounting policies and procedures are in place to control and manage the use of resources and safeguard public money. The Head of Finance will monitor compliance with these policies and, in partnership with the Head of Procurement, will ensure compliance with all external spending controls. Lead the annual budgeting process to prepare a prioritised and balanced budget, ensuring timely sign off through Executive Team and Management Board Lead the development of longer term financial projections and modelling. And with the support from the Director of Finance, ensure appropriate recommendations and financial strategies are in place to prioritise and manage expenditure within various funding model conditions Support the Director of Finance in the delivery of funding model reviews. Lead the Finance team in the provision of regular financial performance monitoring reporting to budget holders and external stakeholders. Provide monthly financial performance reporting to Finance Director for onward reporting to Executive Team, Management Board and Audit and Risk Committee. Oversee the preparation of the annual statutory accounts and external audit process ensuring timely completion with positive audit outcomes. Provide assurance of effective treasury management processes through effective controls and reporting, ensuring sufficient working capital is in place for financial resilience. Ensure the Finance team delivers strong financial transactions performance with timely and accurate recording of income and expenditure, and timely payments to third party suppliers. Identify opportunities for continuous improvement in all areas of responsibility. Instigate and implement changes and, where appropriate recommend more strategic changes to the Director of Finance. To participate on behalf of the Commissioner/ICO as required in meetings events and activities where senior representation is required. Act as Information Asset Manager, with the responsibility of supporting the Information Asset Owner in ensuring good information governance practice and data protection compliance obligations are understood and applied by all the staff in the department. Provide the Information Asset Owner (IAO) with assurance that the asset is appropriately managed in line with legal requirements, ICO standards and procedures. Deputise for the Director of Finance as appropriate. Person specification Essential criteria assessed at application stage: Financial accounting qualification (eg ACCA; ACA; CCAB; CIMA). Significant Senior Management experience in a similar role / scale (around 5 years) At least five years relevant public sector finance post qualification experience. Experience of leading and managing people Experience of leading significant projects from concept to sign off Essential criteria assessed during interview: Comprehensive and up to date technical awareness of accounting standards, public sector procurement and budget setting and monitoring. Excellent written and verbal communication skills Personally Effective - excellent organisational skills, ability to prioritise and delegate Ability to seek out, manage and influence opportunities for continuous improvement and change Ability to analyse complex financial / operational / statistical information and produce accurate / intelligent forecasts and plans Equality, diversity, and inclusion The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO's commitment to the Disability Confident Scheme.As part of the ICO's commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancyIf you are disabled or have an impairment and require an alternative application method, please email the HR team at Closing Date Please submit your CV and cover letter by 23:59 on Sunday 23rd November 2025 Your cover letter should be no more than 1,000 words and should clearly demonstrate how you meet the essential criteria for the role.We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. If you require any reasonable adjustments to support your application, please contact us at the event of a high volume of applications, we may not be able to invite all candidates who meet the minimum criteria to interview. However, we encourage you stay in touch and apply for future roles that match your interests.All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.

Group Chief Financial Officer and General Counsel Executive Assistant Job title: Group Chief Financial Officer and General Counsel Executive Assistant Reference: LR131 Contract: Permanent, part time job share, 21 hours per week (Monday, Tuesday and Wednesday) Location: Kings Hill based with hybrid working Salary: Up to £40,000 per annum, (up to £24,000 pro rata depending on experience) We're looking for a talented Group CFO and General Counsel Executive Assistant to support both roles at Charities Aid Foundation (CAF). You will be an integral part of our Finance and Governance team helping ensure our Group Chief Financial Officer and General Counsel (incorporating her role as Executive Director of Governance) are fully supported. What you'll do At CAF, every one of us contributes to our impact, and as our Group CFO and General Counsel Executive Assistant you too will play an integral part in what we do. As our Group CFO and General Counsel Executive Assistant you will: Proactive diary management for the business area and central governance calendar; scheduling meetings, organising travel arrangements, responding to enquiries as appropriate, requesting additional information where necessary and bringing important issues to the Group Chief Financial Officer's and or General Counsel attention Supporting with preparation for (including substantial board packs) and following up from meetings and their associated issues including information gathering and review, agenda creation, minute taking, drafting emails, facilitating follow up actions with staff and key partners Managing board meetings which involve the external Trustees, internal board committees and team meetings such as meeting set up, review and paper circulation and minute taking Managing the Group Chief Financial Officer and General Counsel expenses and company credit Cards. Monitoring and processing invoices for the division Managing the filing for the Group Chief Financial Officer and General Counsel and providing support with human resource administration including appraisals, recruitment and training Ensuring the Group Chief Financial Officer and General Counsel is prepared for all meetings, kept to time and made aware of anything urgent Planning and organising own programme of work without supervision, ensuring a high level of professionalism and confidentiality Developing and maintaining awareness of current developments within CAF. Building productive relationships with other parts of CAF Who you'll be This role is for you if you have experience of working as an Executive Assistantor have relevant transferable skills and are keen to make a difference to society. We are looking for: Previous experience in a similar position including minute taking and preparation of board packs Excellent organisational skills Proven experience of understanding and engaging in complex issues and problem solving Excellent written and verbal communication skills Ability to balance administrative tasks with project management responsibilities Excellent computer skills including use of Outlook, Word, Excel ,PowerPoint and Convene Demonstrable high level of professionalism and integrity What's in it for you At CAF you will receive: Permanent hybrid ways of working where roles allow A wide range of development opportunities to support personal and professional growth Pension scheme with better-than-market employer contribution options For all our employer benefits and to gain an insight into our culture and values, please visit cafonline.org/careers . Who we are At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities. We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank. Our purpose is to enable a better landscape for giving and a fair and sustainable future for all. D and inclusion We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this. We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters. How to apply The closing date for applications is Sunday 23 rd November 2025. Please complete the form below, attach your CV and Cover letter, then click 'Submit Application' if applying via our website or send your CV to quoting reference number LR131. We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status. Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme. To apply for this role you must be able to provide proof of your Right to Work in the UK. So we can support you to be your best during the application or interview process, please contact our Recruitment team at or to request assistance or reasonable adjustments. Job Reference: LR131

Head of Financial Risk (12 month fixed term, maternity cover) We are currently looking for a Head of Financial Risk to be based in London on a full-time basis, reporting into the Head of Enterprise Risk Management. This individual will drive good industry practices in terms of identification, assessment and management of financial risks and controls across Munich Re Specialty-Global Markets (MRS-GM) (including insurance, credit, capital, market, climate and liquidity risk), in support of the Head of ERM, alongside the Head of Non Financial Risk. Lead the independent validation process for the Munich Re Syndicate Limited (MRSL) Solvency II Internal Model, and confirm compliance with regulatory requirements (Solvency II and Lloyd's) in relation to the Internal Model. Responsibilities: Lead the implementation and embedding of the Financial Risk framework setting out MRS GM approach to identification, assessment and management of financial risks and controls in alignment with the MRS GM enterprise risk management (ERM) framework, strategic objectives, Group and regulatory requirements. For all MRS GM businesses, ensure financial risk exposures and associated controls are appropriately monitored and reported on for the required management and legal entity governing bodies to ensure strong business support on key decisions, the appropriate identification and management of key and emerging risks, and compliance with Munich Re, PRA, FCA and Lloyd's requirements. This includes: providing effective and timely risk management support, challenge and opinions to the business including on strategic developments, change initiatives and new products; supporting the development, implementation and embedding of appropriate risk appetite and other metrics; supporting emerging risk assessments and scenario analysis activities; actively promoting close and harmonious working relationships across the business and developing deep subject matter expertise of specific business areas as required; reporting on the aggregate financial risk profile across MRS GM including material risk exposures / position against risk appetite, effectiveness of associated control environment and material incidents; supporting ORSA report production process Review and challenge of validation of MRSL's internal capital model, including risk quantification and aggregation, using established techniques and methodologies. Member and/or attendee of governance, management bodies and committees, as appropriate and in support of the Head of ERM. Escalating high priority issues or key risks to the Head of ERM, as appropriate. Present and report on a holistic view of Financial Risks and controls to the Risk Committee and the Board. Deputise for the Head of ERM as a contact to the FCA, Lloyd's, Munich Re Group and other parties regarding Risk Management issues, as appropriate. Knowledge and Skills Offers strong capital modelling experience and/or internal model validation experience Extensive experience working in the Non life/ General insurance industry, with Lloyd's and/or London market. Excellent report writing skills, experience of preparing reports and presentations for Senior management / Committee or Board review. Ability to tactfully and appropriately question and challenge the business at all levels (including Senior Management and Directors) and present considered and balanced risk opinions, findings and recommendations. Has strong communication skills Has knowledge of Solvency II, is familiar with Lloyd's and Bank of England requirements Quantitative university degree Ideally a qualified actuary (FIA) from UK or other recognized body/country If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 08-Oct-2025 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Head of Tax Compliance & Reporting Department: Finance Team: Finance - Tax Location: London Type: Permanent About the Role: Reporting into the LII Tax Director, the Head of Tax Compliance & Reporting is responsible for leading the UK, European and MENA direct tax compliance and reporting for Liberty Mutual group, a large, outbound US insurer. Owning the end to end tax reporting, controls and filings, the role will partner with the business and the US Corporate tax team to ensure tax matters are managed effectively. The role will also be responsible for modernising processes through the use of data, implementing automation and AI to deliver a high quality, low surprise tax function aligned to growth. About the Department & Team: The Liberty International Insurance ("LII") Tax Department comprises a dynamic team of tax professionals managing international tax matters and compliance processes as well as supporting other internal functions and businesses across the LII and wider Global Risk Solutions division. Key Responsibilities: Lead the UK, European and MENA direct tax compliance lifecycle: provisions, returns, payments/refunds, audits and cash forecasting Own tax reporting packs for management and Group (US GAAP - ASC 740 and local GAAPs), including drivers of ETR, rate reconciliation and Pillar Two readiness Own other reporting requirements to management and Group including quarterly submissions (e.g. management reporting, quarterly tax reporting) Oversee tax balance sheet integrity, reconciliations and journals; strengthen month/quarter end controls Manage the relationship and deliverables of the outsourced compliance providers in relation to the EMEA jurisdictions Work collaboratively with the business, wider finance and the US corporate tax team in relation to the compliance and reporting cycles Regulation, Governance and Risk Work collaboratively with the Tax Risk and Governance team to maintain a proportionate tax control framework aligned to legislative frameworks such as UK SAO, HMRC BRR+ and Corporate Criminal Offence requirements Monitor tax risks and their remediation as required Monitor and implement legislative change (e.g. Pillar Two/GloBE, UK QDMTT) Manage tax authority relationships and audits, driving cooperative compliance and low risk outcomes Stakeholder Management & Leadership Build strong, collaborative relationships with key stakeholders, including country CFOs, the US tax team, legal teams, LII tax, treasury, and external advisors Lead and develop a small team; set priorities, coach for impact and foster a culture of accountability and continuous improvement Manage advisors efficiently; challenge scope and fees to ensure value is created Contribute to the tax strategy and operating model evolution across LII Tax Drive continuous improvement in tax processes, systems, and controls within the EMEA and MENA regions, leveraging technology where appropriate Represent the company in relevant industry forums or tax associations as required Skills and Experience: Inclusive leader who develops talent and builds partnerships Clear communicator; confident with senior stakeholders Proactive, hands on, able to prioritise and meet deadlines Commercial, outcome focused and curious; remains calm under pressure Qualified accountant and/or tax adviser (ACA/ACCA/CTA or equivalent) Strong UK corporate tax technical base; practical European compliance/reporting exposure A credible preparer and reviewer of tax provisions (US GAAP - ASC 740) and local GAAP tax reporting Insurance or financial services background; Lloyd's market familiarity advantageous Demonstrated ability to simplify complexity and deliver commercial, pragmatic solutions Track record implementing process improvements using data, automation and/or AI Comfortable with ERP/EPM and tax technologies (e.g. SAP, Alteryx/Power BI); strong Excel Knowledge of SAO, HMRC LBS/BRR+, CCO; good understanding of Pillar Two tax impacts About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:

About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world's leading fintech companies and are off to a strong start: One of the UK's newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce. 2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re engineering. Formulate and propose data backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency. 3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy. 4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed. 5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change. 6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer facing or operations environment, ideally within a regulated or tech enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable. Behaviours & Approach Customer Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data Informed: Uses evidence and insights to guide decision making and team management, proactively seeking opportunities for data driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development oriented environment. Detail Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and AI, to streamline workflows, enhance efficiency, and improve customer journeys. Team Player: Collaborates effectively across departments to achieve shared goals and deliver positive outcomes. Digital Adoption Champion: Enthusiastic about leveraging new technologies, particularly AI and automation . click apply for full job details