A leading technology company is seeking a Director of AWS UK and Ireland for their Professional Services. This senior role involves leading operations and driving strategic initiatives to achieve significant business outcomes. Candidates should have extensive experience in technology consulting and proven leadership skills, with a strong focus on establishing executive relationships. The ideal candidate has experience managing large-scale transformations and P&L responsibilities. Join a team dedicated to driving innovative cloud solutions and delivering real business value.
Jan 17, 2026
Full time
A leading technology company is seeking a Director of AWS UK and Ireland for their Professional Services. This senior role involves leading operations and driving strategic initiatives to achieve significant business outcomes. Candidates should have extensive experience in technology consulting and proven leadership skills, with a strong focus on establishing executive relationships. The ideal candidate has experience managing large-scale transformations and P&L responsibilities. Join a team dedicated to driving innovative cloud solutions and delivering real business value.
About the Role: Grade Level (for internal use): 11 The Team: The Web Taxonomist will be a key member of the Enterprise Marketing Strategy and Demand Generation team, supporting the execution of a consistent enterprise-wide digital experience. Reporting to the Director of Digital Acquisition who has responsibility across paid media and search engine optimization, this role plays a crucial part in organizing and optimizing web content across S&P Global's corporate and divisional sites to ensure consistency, discoverability, and user-centric navigation. Working closely with content owners, SEO leads, UX designers, and technical teams, the Web Taxonomist will enable a more effective and scalable web experience for customers. The Impact This role is instrumental in bringing order and clarity to a complex and expansive content ecosystem. By creating and maintaining robust taxonomies and metadata structures, the Web Taxonomist ensures that content across corporate and divisions is easy to find, contextually relevant, and aligned with user intent. Their work directly supports customer journey optimization, content personalization, and search performance, thereby improving engagement and conversion. Responsibilities Develop and maintain a centralized taxonomy and metadata schema for S&P Global's enterprise web properties. Conduct audits of existing site structures and content groupings to identify inconsistencies and opportunities for enhancement. Partner with UX, SEO, content, and technical teams to ensure taxonomy supports business goals, user experience, and search optimization. Support the development of tagging frameworks for Adobe Experience Manager (AEM), Adobe Target, and personalization tools. Serve as a subject matter expert in organizing content by audience, topic, industry, and solution areas. Collaborate with global divisional teams to align taxonomy standards while accommodating unique business needs. Maintain documentation and training materials to promote adoption of taxonomy standards. Provide ongoing governance and quality control to ensure metadata integrity and consistency. What We're Looking For: Basic Required Qualifications: Education: Bachelor's degree in library science, Information Architecture, Digital Marketing, or a related field 5-7+ years of experience in taxonomy design, metadata strategy, or content architecture in a large digital environment Familiarity with enterprise content management systems (preferably AEM), tagging tools, and digital asset management systems Understanding of SEO, UX design principles, and accessibility standards Strong communication and stakeholder engagement skills in a global organization. Additional Preferred Qualifications: Experience in B2B marketing or content-heavy organizations Background in web content strategy or digital operations Exposure to Adobe Target, Adobe Analytics, and audience segmentation tools What's In It for You? Structure: Shape how content is categorized and discovered across a global digital ecosystem. Impact: Enhance personalization, engagement, and findability across four business divisions. Collaboration: Work with UX, SEO, content, and engineering teams to deliver better experiences. Growth: Advance your career in a role that sits at the intersection of content, user experience, and enterprise strategy. Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here () . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster () describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 316417 Posted On: 2025-11-24 Location: London, United Kingdom
Jan 17, 2026
Full time
About the Role: Grade Level (for internal use): 11 The Team: The Web Taxonomist will be a key member of the Enterprise Marketing Strategy and Demand Generation team, supporting the execution of a consistent enterprise-wide digital experience. Reporting to the Director of Digital Acquisition who has responsibility across paid media and search engine optimization, this role plays a crucial part in organizing and optimizing web content across S&P Global's corporate and divisional sites to ensure consistency, discoverability, and user-centric navigation. Working closely with content owners, SEO leads, UX designers, and technical teams, the Web Taxonomist will enable a more effective and scalable web experience for customers. The Impact This role is instrumental in bringing order and clarity to a complex and expansive content ecosystem. By creating and maintaining robust taxonomies and metadata structures, the Web Taxonomist ensures that content across corporate and divisions is easy to find, contextually relevant, and aligned with user intent. Their work directly supports customer journey optimization, content personalization, and search performance, thereby improving engagement and conversion. Responsibilities Develop and maintain a centralized taxonomy and metadata schema for S&P Global's enterprise web properties. Conduct audits of existing site structures and content groupings to identify inconsistencies and opportunities for enhancement. Partner with UX, SEO, content, and technical teams to ensure taxonomy supports business goals, user experience, and search optimization. Support the development of tagging frameworks for Adobe Experience Manager (AEM), Adobe Target, and personalization tools. Serve as a subject matter expert in organizing content by audience, topic, industry, and solution areas. Collaborate with global divisional teams to align taxonomy standards while accommodating unique business needs. Maintain documentation and training materials to promote adoption of taxonomy standards. Provide ongoing governance and quality control to ensure metadata integrity and consistency. What We're Looking For: Basic Required Qualifications: Education: Bachelor's degree in library science, Information Architecture, Digital Marketing, or a related field 5-7+ years of experience in taxonomy design, metadata strategy, or content architecture in a large digital environment Familiarity with enterprise content management systems (preferably AEM), tagging tools, and digital asset management systems Understanding of SEO, UX design principles, and accessibility standards Strong communication and stakeholder engagement skills in a global organization. Additional Preferred Qualifications: Experience in B2B marketing or content-heavy organizations Background in web content strategy or digital operations Exposure to Adobe Target, Adobe Analytics, and audience segmentation tools What's In It for You? Structure: Shape how content is categorized and discovered across a global digital ecosystem. Impact: Enhance personalization, engagement, and findability across four business divisions. Collaboration: Work with UX, SEO, content, and engineering teams to deliver better experiences. Growth: Advance your career in a role that sits at the intersection of content, user experience, and enterprise strategy. Return to Work: Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here () . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster () describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 316417 Posted On: 2025-11-24 Location: London, United Kingdom
Identity & Access Management Engineer, SailPoint IdentityIQ Opportunity overview You will work on a high-profile SailPoint IdentityIQ implementation within a regulated financial services environment. You will support an enterprise IAM rollout and work closely with senior stakeholders across technology and the business. Role overview You will join an IAM delivery team focused on onboarding priority applications into SailPoint IdentityIQ. You will help embed identity governance processes and support a wider transformation programme across the organisation. Key responsibilities Act as part of the application onboarding team delivering SailPoint IdentityIQ across the business. Configure and customise SailPoint IdentityIQ components and connectors. Gather requirements with application owners and translate them into technical solutions. Resolve IAM issues during delivery and business as usual phases. Ensure solutions meet security, audit, and regulatory standards. Required experience Hands on SailPoint IdentityIQ experience in enterprise environments. Strong knowledge of identity lifecycle processes, joiner mover leaver, RBAC, and access reviews. Integration experience with Active Directory, HR systems, and ServiceNow. Experience building and supporting out of the box and custom connectors, including REST, SCIM, and JDBC. Background working within regulated industries and compliance frameworks. Clear communication skills for stakeholder engagement and technical documentation. SailPoint Engineer certification preferred. Contract details Start date January 2026, subject to client approval. Initial 3 month contract with extension potential to 6 or 12 months. UK and Ireland banking client. Fully remote role.
Jan 17, 2026
Full time
Identity & Access Management Engineer, SailPoint IdentityIQ Opportunity overview You will work on a high-profile SailPoint IdentityIQ implementation within a regulated financial services environment. You will support an enterprise IAM rollout and work closely with senior stakeholders across technology and the business. Role overview You will join an IAM delivery team focused on onboarding priority applications into SailPoint IdentityIQ. You will help embed identity governance processes and support a wider transformation programme across the organisation. Key responsibilities Act as part of the application onboarding team delivering SailPoint IdentityIQ across the business. Configure and customise SailPoint IdentityIQ components and connectors. Gather requirements with application owners and translate them into technical solutions. Resolve IAM issues during delivery and business as usual phases. Ensure solutions meet security, audit, and regulatory standards. Required experience Hands on SailPoint IdentityIQ experience in enterprise environments. Strong knowledge of identity lifecycle processes, joiner mover leaver, RBAC, and access reviews. Integration experience with Active Directory, HR systems, and ServiceNow. Experience building and supporting out of the box and custom connectors, including REST, SCIM, and JDBC. Background working within regulated industries and compliance frameworks. Clear communication skills for stakeholder engagement and technical documentation. SailPoint Engineer certification preferred. Contract details Start date January 2026, subject to client approval. Initial 3 month contract with extension potential to 6 or 12 months. UK and Ireland banking client. Fully remote role.
Enterprise Account Executive - Defence - London, United Kingdom SLSQ127R39 Do you want to help solve the world's toughest problems with big data and AI? This is what we do everyday at Databricks. We Dhe look for an exceptional Enterprise Account Executive to join a new team focused on Manufacturing and Defence. This role is specifically focused on spearheading our initiatives into major Defence contractors to maximise the phenomenal market opportunity that exists for Databricks. Your mission will be to grow one of our most strategic Defence customers. Experience selling to this sector is essential, as is experience in running du large complex multi national accounts. Reporting to the Director, Sales, as an Enterprise Account Executive at Databricks you will come with an informed and compelling point of view on the Big Data, Advanced Analytics and AI space which will guide your successful strategy and, together with both our teams and partners, allow you to provide exceptional value to our customers. The impact you will have: Co develop a business plan with your team and ecosystem partners that accelerates customer success to exceed quarterly/annual usage and booking goals. Lead your team, customers and partners to identify impactful big data and AI use cases while proving out their value on the Databricks Data Intelligence تلفھ Implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well scoped professional services, training and targeted executive engagement. Develop an understanding of technical product details and roadmap to build trust with executives and business and technical champions. What we look for: Experience developing strong relationships with large Defence Enterprise global accounts, managing virtual teams, and leading complex sales campaigns in major Defence accounts. Experience working in Big Data, Cloud or SaaS industries. Proof of exceeding sales quotas in high growth Enterprise software companies forset. Experience driving usage and commit based engagement models and strategies working with professional services and training teams. Experience co selling and scaling your business with Cloud vendors (AWS, Azure and Google Cloud teams) and global solution integrators (GSI). Experience co подробнее developing business cases and gaining support from C level executives. Experience of value based selling. Eligibility for SC clearance (existing clearances held would be an advantage). About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Apply for this job To apply, submit your application through Databricks Careers.
Jan 16, 2026
Full time
Enterprise Account Executive - Defence - London, United Kingdom SLSQ127R39 Do you want to help solve the world's toughest problems with big data and AI? This is what we do everyday at Databricks. We Dhe look for an exceptional Enterprise Account Executive to join a new team focused on Manufacturing and Defence. This role is specifically focused on spearheading our initiatives into major Defence contractors to maximise the phenomenal market opportunity that exists for Databricks. Your mission will be to grow one of our most strategic Defence customers. Experience selling to this sector is essential, as is experience in running du large complex multi national accounts. Reporting to the Director, Sales, as an Enterprise Account Executive at Databricks you will come with an informed and compelling point of view on the Big Data, Advanced Analytics and AI space which will guide your successful strategy and, together with both our teams and partners, allow you to provide exceptional value to our customers. The impact you will have: Co develop a business plan with your team and ecosystem partners that accelerates customer success to exceed quarterly/annual usage and booking goals. Lead your team, customers and partners to identify impactful big data and AI use cases while proving out their value on the Databricks Data Intelligence تلفھ Implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well scoped professional services, training and targeted executive engagement. Develop an understanding of technical product details and roadmap to build trust with executives and business and technical champions. What we look for: Experience developing strong relationships with large Defence Enterprise global accounts, managing virtual teams, and leading complex sales campaigns in major Defence accounts. Experience working in Big Data, Cloud or SaaS industries. Proof of exceeding sales quotas in high growth Enterprise software companies forset. Experience driving usage and commit based engagement models and strategies working with professional services and training teams. Experience co selling and scaling your business with Cloud vendors (AWS, Azure and Google Cloud teams) and global solution integrators (GSI). Experience co подробнее developing business cases and gaining support from C level executives. Experience of value based selling. Eligibility for SC clearance (existing clearances held would be an advantage). About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Apply for this job To apply, submit your application through Databricks Careers.
SLSQ127R39 Do you want to help solve the world's toughest problems with big data and AI? This is what we do everyday at Databricks. We are looking for an exceptional Enterprise Account Executive to join a new team focused on Manufacturing and Defence. This role is specifically focused on spearheading our initiatives into major Defence contractors to maximise the phenomenal market opportunity that exists for Databricks. Your mission will be to grow one of our most strategic Defence customers. Experience selling to this sector is essential, as is experience in running large complex multi-national accounts. Reporting to the Director, Sales, as an Enterprise Account Executive at Databricks you will come with an informed and compelling point of view on the Big Data, Advanced Analytics and AI space which will guide your successful strategy and together with both our teams and partners, allow you to provide exceptional value to our customers. The impact you will have: You will co-develop a business plan, with your team and ecosystem partners, that accelerates customer success to exceed quarterly/annual usage and booking goals You will lead your team, customer and partners to identify impactful big data and AI use cases whilst proving out their value on the Databricks Data Intelligence Platform You will implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well-scoped professional services, training and targeted Executive Engagement You will develop an understanding of technical product details and roadmap to build trust with executives and business and technical champions What we look for: Experience developing strong relationships with large Deference Enterprises global accounts, managing virtual teams, and leading complex sales campaigns in major Defence accounts is essential You will have experience working in Big Data, Cloud, or SaaS industries Proof of exceeding sales quotas in high-growth Enterprise software companies You will have experience driving usage and commit-based engagement models and strategies working with professional services and training teams You will have experience co-selling and scaling your business with Cloud Vendors (AWS, Azure and Google Cloud teams) and Global Solution Integrators (GSI) You will have experience co-developing business cases and gaining support from C-level Executives You will have experience of value-based selling Eligibility for SC clearance (existing clearances held would be an advantage) About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Jan 16, 2026
Full time
SLSQ127R39 Do you want to help solve the world's toughest problems with big data and AI? This is what we do everyday at Databricks. We are looking for an exceptional Enterprise Account Executive to join a new team focused on Manufacturing and Defence. This role is specifically focused on spearheading our initiatives into major Defence contractors to maximise the phenomenal market opportunity that exists for Databricks. Your mission will be to grow one of our most strategic Defence customers. Experience selling to this sector is essential, as is experience in running large complex multi-national accounts. Reporting to the Director, Sales, as an Enterprise Account Executive at Databricks you will come with an informed and compelling point of view on the Big Data, Advanced Analytics and AI space which will guide your successful strategy and together with both our teams and partners, allow you to provide exceptional value to our customers. The impact you will have: You will co-develop a business plan, with your team and ecosystem partners, that accelerates customer success to exceed quarterly/annual usage and booking goals You will lead your team, customer and partners to identify impactful big data and AI use cases whilst proving out their value on the Databricks Data Intelligence Platform You will implement the big data and AI transformation goals of your customer through a combination of strategic partnerships, well-scoped professional services, training and targeted Executive Engagement You will develop an understanding of technical product details and roadmap to build trust with executives and business and technical champions What we look for: Experience developing strong relationships with large Deference Enterprises global accounts, managing virtual teams, and leading complex sales campaigns in major Defence accounts is essential You will have experience working in Big Data, Cloud, or SaaS industries Proof of exceeding sales quotas in high-growth Enterprise software companies You will have experience driving usage and commit-based engagement models and strategies working with professional services and training teams You will have experience co-selling and scaling your business with Cloud Vendors (AWS, Azure and Google Cloud teams) and Global Solution Integrators (GSI) You will have experience co-developing business cases and gaining support from C-level Executives You will have experience of value-based selling Eligibility for SC clearance (existing clearances held would be an advantage) About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Why join us Joining Sainsbury's Tech as our Commercial Domain Architect means embarking on an exciting journey to tackle some of the most compelling technology challenges in the retail industry. You will have the opportunity to shape and drive the technology strategy and roadmap for our commercial domain across all our brands. As part of an agile and empowered team, you will collaborate with talented colleagues across Engineering, Product, and Architecture to create innovative, scalable, and future-proof solutions. We foster a culture of collaboration, learning, and ownership, where your expertise and influence will extend across the organisation. With our commitment to ongoing development and the opportunity to work with cutting-edge technologies, this is an exceptional chance to make a real impact and shape the future of retail technology. What you'll do As a Domain Architect at Sainsbury's, you will play a critical role in tackling complex technology problems within the retail industry. You will partner with Heads of Engineering and Product to deliver strategic, big-picture thinking and define the overall technology direction for a significant area of our business. Drive the creation of our north star and technology strategy for our Commercial systems as well as ensuring that technical decisions in this space are well informed and meet our technology principles and standards. Communicate and champion the technology strategy, inspiring colleagues and teams to contribute and align with the overall vision. As a part of a wider team driving the migration of our core commercial systems over to SAP, you will be key to ensuring we understand the dependencies across the enterprise and that we collectively produce designs that align to our strategic vision. Collaborate with the broader architecture community, sharing expertise and promoting alignment for key strategic initiatives across Sainsbury's Tech. Maintain accurate data about your domain, scan the external environment for innovative perspectives, and influence decision-making at all levels through your strong communication and influencing skills. Who you are You are a highly experienced and influential professional with a proven track record in building and shaping technology strategy. You will have previous experience with ERP implementation (Ideally SAP) and understand how to effectively manage impact, identify the key decisions and drive change. You will need to foster great relations with our wider architecture team, our trusted implementation partners and our senior leaders. You should have a strong background in developing and implementing domain-level roadmaps and strategies, in addition to possessing a deep understanding of overall technology principles and standards. Your expertise in evolving architectures, modern engineering practises and business capability modelling allows you to shape the components being developed to drive simplification and graceful evolution over time. As a skilled communicator, you can condense complex technology choices into digestible decisions and influence stakeholders at all levels. Your curiosity, adaptability, and ability to think and plan ahead make you a valuable asset in navigating the rapidly evolving tech industry and shaping the future landscape of Sainsbury's multi-brand, multi-channel organisation. Minimum Criteria Previous experience of creating a technology strategy or setting a north star at an enterprise level or for a large segment of an enterprise Solid understanding of retail and the key functionality that would make up our commercial domain Experience in working on ERP implementations (ideally SAP) and identifying dependencies and driving to get answers to the key design decisions that are required Strong track record of influencing stakeholders at director/senior management level A track record of delivering technology transformation by developing influential architecture artefacts (Designs, Decision Records, Transitional Architectures etc.) and can demonstrate the value that they have added
Jan 16, 2026
Full time
We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Why join us Joining Sainsbury's Tech as our Commercial Domain Architect means embarking on an exciting journey to tackle some of the most compelling technology challenges in the retail industry. You will have the opportunity to shape and drive the technology strategy and roadmap for our commercial domain across all our brands. As part of an agile and empowered team, you will collaborate with talented colleagues across Engineering, Product, and Architecture to create innovative, scalable, and future-proof solutions. We foster a culture of collaboration, learning, and ownership, where your expertise and influence will extend across the organisation. With our commitment to ongoing development and the opportunity to work with cutting-edge technologies, this is an exceptional chance to make a real impact and shape the future of retail technology. What you'll do As a Domain Architect at Sainsbury's, you will play a critical role in tackling complex technology problems within the retail industry. You will partner with Heads of Engineering and Product to deliver strategic, big-picture thinking and define the overall technology direction for a significant area of our business. Drive the creation of our north star and technology strategy for our Commercial systems as well as ensuring that technical decisions in this space are well informed and meet our technology principles and standards. Communicate and champion the technology strategy, inspiring colleagues and teams to contribute and align with the overall vision. As a part of a wider team driving the migration of our core commercial systems over to SAP, you will be key to ensuring we understand the dependencies across the enterprise and that we collectively produce designs that align to our strategic vision. Collaborate with the broader architecture community, sharing expertise and promoting alignment for key strategic initiatives across Sainsbury's Tech. Maintain accurate data about your domain, scan the external environment for innovative perspectives, and influence decision-making at all levels through your strong communication and influencing skills. Who you are You are a highly experienced and influential professional with a proven track record in building and shaping technology strategy. You will have previous experience with ERP implementation (Ideally SAP) and understand how to effectively manage impact, identify the key decisions and drive change. You will need to foster great relations with our wider architecture team, our trusted implementation partners and our senior leaders. You should have a strong background in developing and implementing domain-level roadmaps and strategies, in addition to possessing a deep understanding of overall technology principles and standards. Your expertise in evolving architectures, modern engineering practises and business capability modelling allows you to shape the components being developed to drive simplification and graceful evolution over time. As a skilled communicator, you can condense complex technology choices into digestible decisions and influence stakeholders at all levels. Your curiosity, adaptability, and ability to think and plan ahead make you a valuable asset in navigating the rapidly evolving tech industry and shaping the future landscape of Sainsbury's multi-brand, multi-channel organisation. Minimum Criteria Previous experience of creating a technology strategy or setting a north star at an enterprise level or for a large segment of an enterprise Solid understanding of retail and the key functionality that would make up our commercial domain Experience in working on ERP implementations (ideally SAP) and identifying dependencies and driving to get answers to the key design decisions that are required Strong track record of influencing stakeholders at director/senior management level A track record of delivering technology transformation by developing influential architecture artefacts (Designs, Decision Records, Transitional Architectures etc.) and can demonstrate the value that they have added
# Customer Success ManagerLondon(Hybrid)Delivery and OperationsShield is a global startup, with offices in TLV, NYC, LDN, and LIS.We're rapidly growing and looking for another important piece of the puzzle.As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help customers translate compliance goals into real results - driving risk reduction, operational efficiency, and regulatory confidence.Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact.This position is based in London and reports to the Director Delivery of Customer Success.Let's get down to business:What you'll do:In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield's enterprise customers, ensuring they realize measurable value and long-term success with the platform. Champion the Customer Voice - Represent customer needs across Product, R&D, and Operations to maximize value and influence roadmap priorities. Own Customer Health - Monitor and communicate health metrics, proactively addressing risks to satisfaction, adoption, and renewal. Drive Renewals & Expansions - Lead the end-to-end process for straightforward renewals and identify expansion opportunities, partnering with Sales on complex deals to secure growth. Support & Escalation Visibility - Track and clearly reflect the status of critical support issues and escalations, ensuring customers and internal teams remain aligned on progress and resolution. Executive Engagement - Build trusted advisor relationships with decision makers, champions, and economic buyers, guiding them on best practices to manage risk and achieve compliance goals. Value Delivery - Lead Quarterly Business Reviews and customer training sessions focused on outcomes, renewal readiness, and expansion opportunities. Strategic Planning - Collaborate with internal teams and customer stakeholders to create a Mutual Success Plan with clear objectives, success metrics, and next steps. Product Expertise - Maintain a strong understanding of Shield's product and roadmap to guide customers on leveraging the most relevant features for their evolving requirements. Experience and skills: 5+ years of customer advocacy and engagement experience in an Enterprise SaaS customer success team working with Fortune 100 companies and their executives Owning a book of business of 4-6 Strategic customer accounts Increase customer satisfaction, adoption, and retention applying to a technical product A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment Experience with the finance industry / Managed customers from the finance industry - AdvantageOh hey, you made it all the way here!So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying. We are a post-Series B startup with some of the largest financial organizations in the world as investors and customers.Our platform analyzes digital interactions to fight financial crimes and mitigate a toxic workplace environment.Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It's what we do at Shield every day. And not just for our customers, but for everyone we work with. It's all about creating a world where people understand and trust each other.Shield is set to do good in the world, we help protect market integrity and people's financial assets.
Jan 16, 2026
Full time
# Customer Success ManagerLondon(Hybrid)Delivery and OperationsShield is a global startup, with offices in TLV, NYC, LDN, and LIS.We're rapidly growing and looking for another important piece of the puzzle.As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help customers translate compliance goals into real results - driving risk reduction, operational efficiency, and regulatory confidence.Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact.This position is based in London and reports to the Director Delivery of Customer Success.Let's get down to business:What you'll do:In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield's enterprise customers, ensuring they realize measurable value and long-term success with the platform. Champion the Customer Voice - Represent customer needs across Product, R&D, and Operations to maximize value and influence roadmap priorities. Own Customer Health - Monitor and communicate health metrics, proactively addressing risks to satisfaction, adoption, and renewal. Drive Renewals & Expansions - Lead the end-to-end process for straightforward renewals and identify expansion opportunities, partnering with Sales on complex deals to secure growth. Support & Escalation Visibility - Track and clearly reflect the status of critical support issues and escalations, ensuring customers and internal teams remain aligned on progress and resolution. Executive Engagement - Build trusted advisor relationships with decision makers, champions, and economic buyers, guiding them on best practices to manage risk and achieve compliance goals. Value Delivery - Lead Quarterly Business Reviews and customer training sessions focused on outcomes, renewal readiness, and expansion opportunities. Strategic Planning - Collaborate with internal teams and customer stakeholders to create a Mutual Success Plan with clear objectives, success metrics, and next steps. Product Expertise - Maintain a strong understanding of Shield's product and roadmap to guide customers on leveraging the most relevant features for their evolving requirements. Experience and skills: 5+ years of customer advocacy and engagement experience in an Enterprise SaaS customer success team working with Fortune 100 companies and their executives Owning a book of business of 4-6 Strategic customer accounts Increase customer satisfaction, adoption, and retention applying to a technical product A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment Experience with the finance industry / Managed customers from the finance industry - AdvantageOh hey, you made it all the way here!So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying. We are a post-Series B startup with some of the largest financial organizations in the world as investors and customers.Our platform analyzes digital interactions to fight financial crimes and mitigate a toxic workplace environment.Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It's what we do at Shield every day. And not just for our customers, but for everyone we work with. It's all about creating a world where people understand and trust each other.Shield is set to do good in the world, we help protect market integrity and people's financial assets.
Customer Success Manager Department: Customer Success Employment Type: Full Time Location: London, UK Reporting To: Muhit Basit Description What to Expect As a Customer Success Manager, you will focus on reducing churn within our customer base and assist Key Account directors with Upsells and Uplifts, thereby increasing the annual revenue of the client. You will work on solutions to help them utilise the available DAM, CMS, and AI tools. You are expected to lead and support QBRs with adoption reports and roadmap deep dives. On a sales perspective, you will work closely with Key Account Directors to help them close renewals, uplifts and upsell. Key Responsibilities Ensure the customer is receiving the appropriate level of service as contractually agreed and defined by the internal service level framework, including travel to customer locations. Act as an internal and external contact and escalation point for all assigned customers, with the expectation of 15-20 large enterprise clients. For each allocated customer, understand the core operating model of the e-commerce & marketing departments and the supporting technology with specific attention to the content management & production process from studio shoot through to publish. Understand the business drivers and business priorities looking up to 12 months ahead. Map the organisation structure and key decision makers and influencers within the content production & publishing domain. Able to articulate Amplience strengths vs competing solutions. Become a trusted advisor to key decision makers and stakeholders with the business and technology teams, spot new opportunities that will drive additional revenue, working with the Account Manager to close, and with the Project Delivery Team to deliver. Becomes an Amplience platform power-user and works with each customer to increase platform adoption and 'stickiness' by closing the feature/consumption gap, training and by up/cross-selling. Assist in the continuous improvement of internal operating procedures for maximum profit and customer satisfaction. Motivates, coaches, mentors, and trains new team members to become a high-performing team. What You'll Bring (Skills, Experience & Mindset) Prior e-Commerce experience. Min 3 years' experience in a similar role. Must be highly motivated and visible to customers through meetings, calls and onsite visits. Good recent experience in e-Commerce & web technology and the related business operating processes. Embraces and responds well to change in a dynamic, fast-changing company and is capable of working in environments with high levels of ambiguity. Self-motivated & passionate about technology and the e-commerce domain. Strong leadership skills which inspire confidence with the customer. Ability to organise their work and the team's work when under pressure with a demanding customer base. In-depth understanding of the dynamics of business change. Able to quickly understand the key principles around the Amplience platform as it evolves, and be able to build relationships internally to support knowledge gathering and sharing. Good at empathising with people to understand their needs and desires, and conveys a sense of urgency when servicing customer needs. Ability to become a product specialist and an Amplience platform power user. Makes complex ideas simple and understandable and is someone who makes rational decisions under pressure. Speaks clearly and articulately with excellent written and verbal communication skills. What Success Looks Like Reducing churn with the customer base and reporting risk up to the business. Able to run customer meetings with confidence on the platform. Ability to switch from trusted advisor to helping spot gaps in their process to sell the customer further products. You are curious on our new features and have used them enough to talk through with customers. Benefits Pension Scheme Auto-enrolled after 3 months' service. Salary sacrifice scheme to maximise tax efficiency. 5% employee contribution, matched by 5% from Amplience. Pension broker: Titan Group (offers financial advice). Pension provider: Aegon (moved from Aviva in 2024). Annual Leave 25 days paid holiday as standard. Length of Service Entitlement 3+ years continuous service: 26 days annual leave entitlement. 4+ years continuous service: 27 days annual leave entitlement. 5+ years continuous service: 28 days annual leave entitlement. 6+ years continuous service: 29 days annual leave entitlement. 7+ years continuous service: 30 days annual leave entitlement. Enhanced Maternity Leave 12 weeks full pay. 12 weeks at 50% pay. 15 weeks at statutory maternity pay (SMP). 13 weeks unpaid. Enhanced Paternity Leave 2 weeks full pay. Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate). Study Leave 5 days for employees on accredited long-term courses (12+ months). Birthday Leave One paid day off during your birthday month. Company-Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset. All roles are laptop-enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax-efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax-free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500. 50% paid at 4 months, 50% at 7 months post-hire. Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: .
Jan 16, 2026
Full time
Customer Success Manager Department: Customer Success Employment Type: Full Time Location: London, UK Reporting To: Muhit Basit Description What to Expect As a Customer Success Manager, you will focus on reducing churn within our customer base and assist Key Account directors with Upsells and Uplifts, thereby increasing the annual revenue of the client. You will work on solutions to help them utilise the available DAM, CMS, and AI tools. You are expected to lead and support QBRs with adoption reports and roadmap deep dives. On a sales perspective, you will work closely with Key Account Directors to help them close renewals, uplifts and upsell. Key Responsibilities Ensure the customer is receiving the appropriate level of service as contractually agreed and defined by the internal service level framework, including travel to customer locations. Act as an internal and external contact and escalation point for all assigned customers, with the expectation of 15-20 large enterprise clients. For each allocated customer, understand the core operating model of the e-commerce & marketing departments and the supporting technology with specific attention to the content management & production process from studio shoot through to publish. Understand the business drivers and business priorities looking up to 12 months ahead. Map the organisation structure and key decision makers and influencers within the content production & publishing domain. Able to articulate Amplience strengths vs competing solutions. Become a trusted advisor to key decision makers and stakeholders with the business and technology teams, spot new opportunities that will drive additional revenue, working with the Account Manager to close, and with the Project Delivery Team to deliver. Becomes an Amplience platform power-user and works with each customer to increase platform adoption and 'stickiness' by closing the feature/consumption gap, training and by up/cross-selling. Assist in the continuous improvement of internal operating procedures for maximum profit and customer satisfaction. Motivates, coaches, mentors, and trains new team members to become a high-performing team. What You'll Bring (Skills, Experience & Mindset) Prior e-Commerce experience. Min 3 years' experience in a similar role. Must be highly motivated and visible to customers through meetings, calls and onsite visits. Good recent experience in e-Commerce & web technology and the related business operating processes. Embraces and responds well to change in a dynamic, fast-changing company and is capable of working in environments with high levels of ambiguity. Self-motivated & passionate about technology and the e-commerce domain. Strong leadership skills which inspire confidence with the customer. Ability to organise their work and the team's work when under pressure with a demanding customer base. In-depth understanding of the dynamics of business change. Able to quickly understand the key principles around the Amplience platform as it evolves, and be able to build relationships internally to support knowledge gathering and sharing. Good at empathising with people to understand their needs and desires, and conveys a sense of urgency when servicing customer needs. Ability to become a product specialist and an Amplience platform power user. Makes complex ideas simple and understandable and is someone who makes rational decisions under pressure. Speaks clearly and articulately with excellent written and verbal communication skills. What Success Looks Like Reducing churn with the customer base and reporting risk up to the business. Able to run customer meetings with confidence on the platform. Ability to switch from trusted advisor to helping spot gaps in their process to sell the customer further products. You are curious on our new features and have used them enough to talk through with customers. Benefits Pension Scheme Auto-enrolled after 3 months' service. Salary sacrifice scheme to maximise tax efficiency. 5% employee contribution, matched by 5% from Amplience. Pension broker: Titan Group (offers financial advice). Pension provider: Aegon (moved from Aviva in 2024). Annual Leave 25 days paid holiday as standard. Length of Service Entitlement 3+ years continuous service: 26 days annual leave entitlement. 4+ years continuous service: 27 days annual leave entitlement. 5+ years continuous service: 28 days annual leave entitlement. 6+ years continuous service: 29 days annual leave entitlement. 7+ years continuous service: 30 days annual leave entitlement. Enhanced Maternity Leave 12 weeks full pay. 12 weeks at 50% pay. 15 weeks at statutory maternity pay (SMP). 13 weeks unpaid. Enhanced Paternity Leave 2 weeks full pay. Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate). Study Leave 5 days for employees on accredited long-term courses (12+ months). Birthday Leave One paid day off during your birthday month. Company-Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset. All roles are laptop-enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax-efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax-free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500. 50% paid at 4 months, 50% at 7 months post-hire. Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: .
Motorola Solutions values your privacy .Account Director MOD (Ministry of Defence) page is loaded Account Director MOD (Ministry of Defence)locations: United Kingdom Offsite (ZUK99)time type: Full timeposted on: Posted Todayjob requisition id: R59083 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions(MSI) creates innovative mission-critical communication, software, video and analytics solutions that help military, public safety and commercial customers build safer communities. On any given day, every moment matters to someone, somewhere. And every moment, Motorola's innovations, products and solutions play essential roles in people's lives. We help people be their best in their moments that matter. In the UK, Motorola Solutions owns and operates Airwave. MSI also part-owns or supplies and supports nationwide networks in Northern Ireland, Ireland, and TfL London Underground. Every single Public Safety organisation in the UK is an existing customer of MSI along with the UK MOD. Job Description This role is field based with extensive travel. The Account Director MOD (Ministry of Defence) is responsible for developing and driving strategic sales into the UK MOD and associated Agencies. The Account Director manages all business plans and interaction to drive profitable business for the company in a multi-channel environment as well as identifying significant opportunities for growth and creating new relationships within the UK MOD. Key Responsibilities of the Account Director MOD (Ministry of Defence): Developing and implementing sales/business development strategies and programmes to increase market penetration and revenue. To be responsible for developing and closing sales opportunities and delivering overall growth within the market sector. Working with the Defence Business Director, Sales and Marketing team to formulate and develop sales plans based on the company's present/future business, budgets, new product and solution introductions. Appraising and evaluating market conditions on an on-going basis and initiating appropriate actions to maintain business momentum and react to competition. Overseeing/executing the proposal management process from opportunity identification to contract award. Identifying and developing strong relationships, and appropriately utilising advocates; compiling and reporting all sales activity. Basic Requirements Qualifications of the Account Director MOD: Educated to degree level, relevant job experience within the Sales domain or military CAPDEV experience. Strong commercial acumen, financial skills and experience of delivery against a P&L. The ability to navigate the complex defence stakeholder landscape across all domains. Skills and Experience of the Strategic Business Development Director: Demonstrable Strategic Thinking and experience of consultative solution selling in complex business markets in order to drive business revenues. A very strong knowledge and experience of the UK MOD and can articulate the major trends. A good understanding of Government and public sector procurement. Is able to translate and link the visions of Motorola Solutions to customer needs to achieve winning strategies. To be a key influencer of senior military leader OF5-4 relationships as part of an agreed overall contact strategy with the customer. A highly entrepreneurial spirit with a "make it happen" attitude and approach. Very strong commercial awareness and can lead contract negotiations. Strong coaching skills with the ability to convey strategy/knowledge to the wider team and able to mobilise and motivate internal resources to achieve desired results. Ability to work closely with executives and employees at all levels both internally and externally. A strong leader and is able to motivate others to maximise sales, accomplishing results through collaborative efforts and teamwork with all stakeholders. IMPORTANT Capable of obtaining SC or DB clearances In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes Two weeks additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and wide ranging learning opportunities Employee health and wellbeing support EAP, wellbeing guidance etc Carbon neutral initiatives/goals Corporate social responsibility initiatives including support for volunteering days Well known companies discount scheme Travel RequirementsOver 50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Jan 16, 2026
Full time
Motorola Solutions values your privacy .Account Director MOD (Ministry of Defence) page is loaded Account Director MOD (Ministry of Defence)locations: United Kingdom Offsite (ZUK99)time type: Full timeposted on: Posted Todayjob requisition id: R59083 Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions(MSI) creates innovative mission-critical communication, software, video and analytics solutions that help military, public safety and commercial customers build safer communities. On any given day, every moment matters to someone, somewhere. And every moment, Motorola's innovations, products and solutions play essential roles in people's lives. We help people be their best in their moments that matter. In the UK, Motorola Solutions owns and operates Airwave. MSI also part-owns or supplies and supports nationwide networks in Northern Ireland, Ireland, and TfL London Underground. Every single Public Safety organisation in the UK is an existing customer of MSI along with the UK MOD. Job Description This role is field based with extensive travel. The Account Director MOD (Ministry of Defence) is responsible for developing and driving strategic sales into the UK MOD and associated Agencies. The Account Director manages all business plans and interaction to drive profitable business for the company in a multi-channel environment as well as identifying significant opportunities for growth and creating new relationships within the UK MOD. Key Responsibilities of the Account Director MOD (Ministry of Defence): Developing and implementing sales/business development strategies and programmes to increase market penetration and revenue. To be responsible for developing and closing sales opportunities and delivering overall growth within the market sector. Working with the Defence Business Director, Sales and Marketing team to formulate and develop sales plans based on the company's present/future business, budgets, new product and solution introductions. Appraising and evaluating market conditions on an on-going basis and initiating appropriate actions to maintain business momentum and react to competition. Overseeing/executing the proposal management process from opportunity identification to contract award. Identifying and developing strong relationships, and appropriately utilising advocates; compiling and reporting all sales activity. Basic Requirements Qualifications of the Account Director MOD: Educated to degree level, relevant job experience within the Sales domain or military CAPDEV experience. Strong commercial acumen, financial skills and experience of delivery against a P&L. The ability to navigate the complex defence stakeholder landscape across all domains. Skills and Experience of the Strategic Business Development Director: Demonstrable Strategic Thinking and experience of consultative solution selling in complex business markets in order to drive business revenues. A very strong knowledge and experience of the UK MOD and can articulate the major trends. A good understanding of Government and public sector procurement. Is able to translate and link the visions of Motorola Solutions to customer needs to achieve winning strategies. To be a key influencer of senior military leader OF5-4 relationships as part of an agreed overall contact strategy with the customer. A highly entrepreneurial spirit with a "make it happen" attitude and approach. Very strong commercial awareness and can lead contract negotiations. Strong coaching skills with the ability to convey strategy/knowledge to the wider team and able to mobilise and motivate internal resources to achieve desired results. Ability to work closely with executives and employees at all levels both internally and externally. A strong leader and is able to motivate others to maximise sales, accomplishing results through collaborative efforts and teamwork with all stakeholders. IMPORTANT Capable of obtaining SC or DB clearances In return for your expertise, we'll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you'll get: Competitive salary and bonus schemes Two weeks additional pay per year (holiday bonus) 25 days holiday entitlement + bank holidays Attractive defined contribution pension scheme Private medical insurance Employee stock purchase plan Flexible working options Life assurance Enhanced maternity and paternity pay Career development support and wide ranging learning opportunities Employee health and wellbeing support EAP, wellbeing guidance etc Carbon neutral initiatives/goals Corporate social responsibility initiatives including support for volunteering days Well known companies discount scheme Travel RequirementsOver 50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Company Motorola Solutions UK Limited EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Jan 16, 2026
Full time
Senior Customer Success Manager, Enterprise, Actimize United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Senior Customer Success Manager Location: London, United Kingdom Company: NICE Actimize At NICE, we don't just meet challenges-we redefine them. We're driven by ambition, powered by innovation, and committed to making a meaningful impact. Our team of NICErs brings passion and excellence to everything they do. If you're ready to lead with purpose and elevate customer success to new heights, we want you on our team. About the Role As a Senior Customer Success Manager, you will play a strategic role in cultivating long-term customer relationships, driving adoption, and maximizing the value of NICE Actimize solutions. You'll serve as a trusted advisor to our enterprise clients, ensuring they achieve their business goals while championing their voice within our organization. This role also leads the renewal strategy and contributes to growth through retention and expansion opportunities. Key Responsibilities Strategic Account Leadership: Own post-sales relationships for a portfolio of high-value clients, acting as the primary point of contact and advocate. Customer Engagement & Value Realization: Develop tailored success plans, lead governance frameworks, and conduct executive business reviews to align solution outcomes with customer objectives. Cross-Functional Collaboration: Partner with Sales, Product, Support, and Delivery teams to ensure seamless execution of client initiatives and proactive issue resolution. Renewal & Retention Strategy: Drive timely contract renewals, manage commercial discussions, and ensure continuity of service and long term customer satisfaction. Insight & Intelligence: Maintain detailed account profiles and health metrics to inform strategic decisions and identify growth opportunities. Customer Advocacy: Facilitate reference requests, case studies, and feedback loops to amplify customer success stories and inform internal improvements. Operational Excellence: Lead responses to client assessments, RFPs, and due diligence inquiries with precision and professionalism. What You Bring solution-oriented mindset with a passion for customer success and continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels. Proven experience in building and nurturing strategic relationships across complex organizations. Minimum Bachelor's degree in Business, Finance, Computer Science, or a related field. 5+ years of experience in customer success, account management, or software delivery-preferably in a SaaS or enterprise software environment. Familiarity with AML/Fraud domains and regulatory technology is a strong advantage. Experience in program/project management and a technical background is beneficial. Multilingual capabilities, especially in European languages, are a plus. Why NICE Actimize? Join a global leader in financial crime, risk, and compliance solutions. Be part of a team that's shaping the future of financial integrity and customer success across the EMEA region. What's in it for you? Learn more about the Benefits at NICE. Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Hybrid About NICE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 9244 Reporting into: Director, Customer Success Manager, Enterprise, Actimize
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jan 16, 2026
Full time
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
Jan 16, 2026
Full time
About Us Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals. We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people. The Role We're on the hunt for our next rockstar addition! The Enterprise Customer Experience Manager is responsible for ensuring Viafoura's strategic alignment across our customers' partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry. This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and "aha" moments. Reports to: Director, Customer Experience Location: London UK preferred, remote supported Key Responsibilities Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution. Lead and own the customer relationship and engagement. Implement cadence meetings including Executive Business Reviews. Develop and implement account success plans and strategies. Responsible for a total ACV revenue of $3-5M. Be the trusted partner for the customer on use-cases and product functionality. Diagnose customer business challenges, document solution requirements, and convey a value proposition to the appropriate stakeholders. Deliver and communicate ROI for our clients. Identify and close expansion and upsell opportunities that support the customer's needs. Forecast business and sales opportunities, updating management on the status of all in-process sales cycles, risks and potential revenue. Requirements Experience in working with complex, multi-divisional, multi-geographical customers. Experience in owning customer relationships and growing contract revenues. Passion for customer success and for being a part of a fast-growing SaaS company. Strong leadership skills. Experience working with cross-functional teams (e.g. Support, Sales, Product Management, Marketing, Implementation Services). Preferred BA/BS degree in a relevant major. 5+ years of experience in Customer Success or Account Management. Modern Media experience and knowledge of media operations processes and teams. Core Skills Strong ability to inspire, influence and mobilize Highly skilled communicator- advanced in presenting to all levels of an organization effectively Hyper-curious Self-starter A passion for being at the top of your game
Position description The AD, EPMO leads the VP CTO Enterprise Portfolio Management Office, which is responsible for the effective governance and oversight of the Bank's transformation. Supporting the Director, Transformation Office, the AD EPMO plays a critical role in aligning the transformation portfolio with the Bank's strategic objectives and matching demand against priorities to cultivate a well-balanced portfolio. The role is responsible for establishing the appropriate portfolio, programme and change management methodology and tooling to ensure effective governance and reporting for the EBRD transformation. Furthermore the AD, EPMO is accountable for assuring the delivery of projects and initiatives within the portfolio, focusing on ensuring value and quality to the Bank, in accordance with agreed specification and quality parameters, on time, within scope, and on budget. The role is also responsible for managing the governance of the Programme Steering Board (PSB), the Bank's transformation and investment decision-making body. Working closely with the Chair (VP Chief Transformation Officer), the role facilitates well informed decision making at this level by assuring the review of business cases, change requests and completions, and providing effective portfolio governance, highlighting risks, issues, dependencies and areas for governance members to probe/challenge. The role is responsible for building and continually improving the EPMO as a 'Centre of Excellence' that defines and maintains the Bank's transformation methodology, portfolio management standards and practices, and acts as the source of documentation, guidance and reporting on transformation. As such, the role acts as the custodian of the Bank's Change Handbook and is seen as a champion who can simplify governance process while maintaining the core objectives of transformation. In addition, the role oversees the development and maintenance of the Bank's portfolio tooling by acting as a Product Owner, thereby providing accurate information, data and metrics on transformation at the initiative and portfolio level. To ensure the EPMO adapts to needs and evolves effectively over time, the AD puts agile principles into practice to promote continual learning. The role advises sponsors, project managers and teams on the best use of project management disciplines, agile methodologies, and approaches, with a specific focus on proactively identifying and finding solutions to projects that are at risk. More broadly, the role interfaces with senior management, including PSB and Excom members, in order to provide key management information and recommendations to enable effective decision making on transformation delivery. Accountabilities & Responsibilities Strategic Portfolio Management: Develop and maintain the enterprise portfolio strategy in alignment with the organisation's goals and objectives; responsible for maintaining overall 3 year+ plan, developing the annual plan as part of the annual budget process with quarterly reviews to ensure any adjustments to the transformation roadmap.are incorporated; Ensure portfolio investments deliver maximum value and contribute to business objectives; Provide insight to enable the governance committee to prioritise initiatives based on strategic value, critical path, resource capacity, and risk management. Governance and Oversight: Establish and maintain portfolio governance structures and processes whilst continuously making these agile, efficient and effective thereby improving the quality and speed of decision making; Monitor and report on portfolio performance, making data driven recommendations for improvements and necessary adjustments; Ensure effective oversight of our initiatives, including status reporting, risk management, and issue resolution. Take the lead in asking the uncomfortable questions to ensure our programmes and portfolio are in the best possible health; Contribute to develop a high performing culture both within the EPMO and supporting VP CTO, MD IT and Director of Transformation Office to create a similar bank wide. Stakeholder Engagement: Engage with senior leaders and stakeholders to communicate portfolio strategic value and performance; Take the lead in asking uncomfortable questions to ensure that the portfolio performance is in best possible health; Facilitate collaboration and alignment between business units, IT, and other key stakeholders; Manage stakeholder expectations and foster strong relationships to support portfolio success. Resource and Dependency Management: Working closely with delivery teams, understand key dependencies and identify critical path so that initiatives, programmes and projects are sequenced properly; Proactively identify bottlenecks in resourcing across the portfolio, using a strong portfolio reporting and monitoring framework, and advising department heads on how to address them; Collaborate with department heads to balance resource demands and capacity; Drive the development of resource management strategies that support agile delivery. Methodology, Tooling and Continuous Improvement: Responsible for developing portfolio, programme and change management methodology and standards for the EBRD in line with ambition to become a more agile orgaisation; Responsible for developing and maintaining appropriate tooling including providing appropriate training and support to all individuals responsible for change; Implement continuous improvement initiatives to enhance all change related management practices; Leverage agile metrics and feedback loops to refine processes and drive efficiency; Stay current with industry trends and best practices to ensure the portfolio management function remains innovative and effective. Agile Transformation and Leadership: Champion agile principles and practices across the enterprise, providing coaching and mentoring to teams and stakeholders where necessary; Lead the transformation to agile portfolio management, fostering a culture of continuous improvement and adaptability whilst keeping efficiency, effectiveness and agility at the centre of all processes and governance. Management: Responsible for the building and running of an effective and successful Enterprise Project Management Office (EPMO); Defining the detailed EPMO roles and responsibilities, and a relationship model to outline the interactions over the life of a programme and project, and hiring resource into roles as required. Qualifications Demonstrable experience of delivering successful portfolio and programme management in complex organisations utilising agile methodologies; Demonstrable experience of portfolio level strategic planning, oversight and optimisation; Demonstrable experience of managing and overseeing resources, budgets, benefits realisation and continuous improvement; Experience in developing, communicating and enforcing portfolio, programme and project methodologies, templates & tools; Experience of leading and developing teams, and adapting effective ways of working in a complex environment, with experience of remote or virtual team management; Adaptable and flexible with the ability to form strong working relationships with stakeholders across the organisation at all levels; Critical problem solving skills and ability to break down complex problems into smaller solvable components; Driven and dynamic individual who is capable of engaging, challenging, negotiating and influencing at all levels; Proven inter personal and communication skills are essential, as is the ability to lead, motivate and inspire a team of change professionals, as well as those not under direct line management; Well established judgement skills at a leadership level and track record of strong solution orientation and problem solving; Programme and Project Management qualifications such as SaFE / MSP / MoP / and experience of Agile and adaptive governance practices are essential.
Jan 16, 2026
Full time
Position description The AD, EPMO leads the VP CTO Enterprise Portfolio Management Office, which is responsible for the effective governance and oversight of the Bank's transformation. Supporting the Director, Transformation Office, the AD EPMO plays a critical role in aligning the transformation portfolio with the Bank's strategic objectives and matching demand against priorities to cultivate a well-balanced portfolio. The role is responsible for establishing the appropriate portfolio, programme and change management methodology and tooling to ensure effective governance and reporting for the EBRD transformation. Furthermore the AD, EPMO is accountable for assuring the delivery of projects and initiatives within the portfolio, focusing on ensuring value and quality to the Bank, in accordance with agreed specification and quality parameters, on time, within scope, and on budget. The role is also responsible for managing the governance of the Programme Steering Board (PSB), the Bank's transformation and investment decision-making body. Working closely with the Chair (VP Chief Transformation Officer), the role facilitates well informed decision making at this level by assuring the review of business cases, change requests and completions, and providing effective portfolio governance, highlighting risks, issues, dependencies and areas for governance members to probe/challenge. The role is responsible for building and continually improving the EPMO as a 'Centre of Excellence' that defines and maintains the Bank's transformation methodology, portfolio management standards and practices, and acts as the source of documentation, guidance and reporting on transformation. As such, the role acts as the custodian of the Bank's Change Handbook and is seen as a champion who can simplify governance process while maintaining the core objectives of transformation. In addition, the role oversees the development and maintenance of the Bank's portfolio tooling by acting as a Product Owner, thereby providing accurate information, data and metrics on transformation at the initiative and portfolio level. To ensure the EPMO adapts to needs and evolves effectively over time, the AD puts agile principles into practice to promote continual learning. The role advises sponsors, project managers and teams on the best use of project management disciplines, agile methodologies, and approaches, with a specific focus on proactively identifying and finding solutions to projects that are at risk. More broadly, the role interfaces with senior management, including PSB and Excom members, in order to provide key management information and recommendations to enable effective decision making on transformation delivery. Accountabilities & Responsibilities Strategic Portfolio Management: Develop and maintain the enterprise portfolio strategy in alignment with the organisation's goals and objectives; responsible for maintaining overall 3 year+ plan, developing the annual plan as part of the annual budget process with quarterly reviews to ensure any adjustments to the transformation roadmap.are incorporated; Ensure portfolio investments deliver maximum value and contribute to business objectives; Provide insight to enable the governance committee to prioritise initiatives based on strategic value, critical path, resource capacity, and risk management. Governance and Oversight: Establish and maintain portfolio governance structures and processes whilst continuously making these agile, efficient and effective thereby improving the quality and speed of decision making; Monitor and report on portfolio performance, making data driven recommendations for improvements and necessary adjustments; Ensure effective oversight of our initiatives, including status reporting, risk management, and issue resolution. Take the lead in asking the uncomfortable questions to ensure our programmes and portfolio are in the best possible health; Contribute to develop a high performing culture both within the EPMO and supporting VP CTO, MD IT and Director of Transformation Office to create a similar bank wide. Stakeholder Engagement: Engage with senior leaders and stakeholders to communicate portfolio strategic value and performance; Take the lead in asking uncomfortable questions to ensure that the portfolio performance is in best possible health; Facilitate collaboration and alignment between business units, IT, and other key stakeholders; Manage stakeholder expectations and foster strong relationships to support portfolio success. Resource and Dependency Management: Working closely with delivery teams, understand key dependencies and identify critical path so that initiatives, programmes and projects are sequenced properly; Proactively identify bottlenecks in resourcing across the portfolio, using a strong portfolio reporting and monitoring framework, and advising department heads on how to address them; Collaborate with department heads to balance resource demands and capacity; Drive the development of resource management strategies that support agile delivery. Methodology, Tooling and Continuous Improvement: Responsible for developing portfolio, programme and change management methodology and standards for the EBRD in line with ambition to become a more agile orgaisation; Responsible for developing and maintaining appropriate tooling including providing appropriate training and support to all individuals responsible for change; Implement continuous improvement initiatives to enhance all change related management practices; Leverage agile metrics and feedback loops to refine processes and drive efficiency; Stay current with industry trends and best practices to ensure the portfolio management function remains innovative and effective. Agile Transformation and Leadership: Champion agile principles and practices across the enterprise, providing coaching and mentoring to teams and stakeholders where necessary; Lead the transformation to agile portfolio management, fostering a culture of continuous improvement and adaptability whilst keeping efficiency, effectiveness and agility at the centre of all processes and governance. Management: Responsible for the building and running of an effective and successful Enterprise Project Management Office (EPMO); Defining the detailed EPMO roles and responsibilities, and a relationship model to outline the interactions over the life of a programme and project, and hiring resource into roles as required. Qualifications Demonstrable experience of delivering successful portfolio and programme management in complex organisations utilising agile methodologies; Demonstrable experience of portfolio level strategic planning, oversight and optimisation; Demonstrable experience of managing and overseeing resources, budgets, benefits realisation and continuous improvement; Experience in developing, communicating and enforcing portfolio, programme and project methodologies, templates & tools; Experience of leading and developing teams, and adapting effective ways of working in a complex environment, with experience of remote or virtual team management; Adaptable and flexible with the ability to form strong working relationships with stakeholders across the organisation at all levels; Critical problem solving skills and ability to break down complex problems into smaller solvable components; Driven and dynamic individual who is capable of engaging, challenging, negotiating and influencing at all levels; Proven inter personal and communication skills are essential, as is the ability to lead, motivate and inspire a team of change professionals, as well as those not under direct line management; Well established judgement skills at a leadership level and track record of strong solution orientation and problem solving; Programme and Project Management qualifications such as SaFE / MSP / MoP / and experience of Agile and adaptive governance practices are essential.
The Firm: A large, international law firm with offices across Europe, the Middle East, Asia and the United States, who work businesses from large listed corporations to mid-market and emerging enterprises, are seeking a 2-4 PQE associate to join a thriving Entertainment & Media team in London. About the Role: The team acts as a trusted advisor across all aspects of the industry, including music, video games and e-sports, film, television, advertising and marketing, retailers, luxury fashion brands, celebrities, technology and telecommunications, and sport. You will draft and negotiate commercial media and entertainment contracts (including copyright licences and assignments) and provide advice on copyright and media regulatory issues, with a particular interest in intellectual property and emerging technologies. About You: This role will suit an experienced lawyer who is seeking increased responsibility and the opportunity to work closely with partners and clients on a day-to-day basis. Benefits: You will be a 1-4 PQE lawyer with experience gained from an equally leading law firm. You will have experience across commercial and IP matters. Exposure to entertainment & media transactional work would be ideal. You will join a team, who are highly ranked across several independent legal directories for its work in Media & Entertainment and related fields. Additionally, you will join a firm who places a strong emphasis on listening to its people, incorporating their ideas wherever possible, and is widely recognised in legal rankings for both practice quality and workplace initiatives. To Apply: Please submit your CV. If this role isn't quite right, please contact me for a confidential conversation to discuss other opportunities we have that may be suitable. Phone: . Email: Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Jan 16, 2026
Full time
The Firm: A large, international law firm with offices across Europe, the Middle East, Asia and the United States, who work businesses from large listed corporations to mid-market and emerging enterprises, are seeking a 2-4 PQE associate to join a thriving Entertainment & Media team in London. About the Role: The team acts as a trusted advisor across all aspects of the industry, including music, video games and e-sports, film, television, advertising and marketing, retailers, luxury fashion brands, celebrities, technology and telecommunications, and sport. You will draft and negotiate commercial media and entertainment contracts (including copyright licences and assignments) and provide advice on copyright and media regulatory issues, with a particular interest in intellectual property and emerging technologies. About You: This role will suit an experienced lawyer who is seeking increased responsibility and the opportunity to work closely with partners and clients on a day-to-day basis. Benefits: You will be a 1-4 PQE lawyer with experience gained from an equally leading law firm. You will have experience across commercial and IP matters. Exposure to entertainment & media transactional work would be ideal. You will join a team, who are highly ranked across several independent legal directories for its work in Media & Entertainment and related fields. Additionally, you will join a firm who places a strong emphasis on listening to its people, incorporating their ideas wherever possible, and is widely recognised in legal rankings for both practice quality and workplace initiatives. To Apply: Please submit your CV. If this role isn't quite right, please contact me for a confidential conversation to discuss other opportunities we have that may be suitable. Phone: . Email: Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jan 16, 2026
Full time
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. The Opportunity We are looking for a Senior PAM Engineer or Architect with strong experience in Privileged Access Management (PAM) to join our Identity & Access Management practice. You will play a leading role in delivering and optimising PAM solutions for our clients, working across the full project lifecycle and engaging with stakeholders at all levels. We welcome applications from individuals with a proven track record in implementing PAM solutions, particularly those with expertise in Delinea, CyberArk, or BeyondTrust. Experience with IGA (especially SailPoint or similar technologies) is highly advantageous, as is exposure to broader identity and authentication technologies. Your skills and experience will be assessed against the requirements of the role, and we offer two grades: Senior Engineer and Architect. The Architect grade includes additional responsibilities around technical leadership, solution design, and commercial/project management. Key Responsibilities Lead or contribute to the design, configuration, and deployment of PAM solutions (SaaS, cloud, and on prem), ensuring alignment with business, security, and compliance requirements. Implement and optimise privileged access controls, including credential vaulting, session management, and monitoring. Integrate PAM platforms with enterprise systems (Active Directory, Entra, LDAP, HR systems, ServiceNow, etc.). Support authentication and access management initiatives, including SSO, MFA, and passwordless authentication. Collaborate with clients to gather requirements, facilitate workshops, and translate business needs into actionable technical solutions. Produce high quality technical documentation, configuration guides, and process documentation. Provide technical leadership and mentoring to junior team members. Troubleshoot and resolve complex PAM and IAM issues, ensuring smooth project delivery. Stay current with industry trends, best practices, and emerging technologies in PAM and IAM. Additional responsibilities for Architect Grade Own the end to end technical design and architecture of PAM solutions, ensuring scalability, security, and future proofing. Deliver high and low level solution designs, technical roadmaps, and transition plans. Lead technical discussions with clients, stakeholders, and delivery teams, acting as a subject matter expert. Oversee project delivery, manage commercial outcomes, and contribute to project management activities. Drive continuous improvement in solution delivery, process optimisation, and client outcomes. Represent Turnkey in client engagements, industry events, and thought leadership initiatives. Core Skills & Experience Senior Engineer 3-5 years' experience delivering PAM solutions, with a strong focus on Delinea, CyberArk, BeyondTrust, or similar platforms. Hands on experience with privileged account lifecycle management, credential vaulting, session monitoring, and access reviews. Strong understanding of authentication protocols and technologies (SSO, MFA, Entra, Azure AD, LDAP, SAML, OAuth). Experience integrating PAM platforms with HR systems, ServiceNow, and other enterprise applications. Proficiency in scripting (PowerShell, JavaScript, BeanShell) and API integration (REST, SCIM, JDBC). Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non technical audiences. Consulting mindset, with experience gathering and analysing business requirements and translating them into technical solutions. Experience producing high quality deliverables and documentation. Proactive, self driven, and collaborative approach to problem solving and project delivery. Architect 5+ years' experience delivering PAM solutions, with deep expertise in Delinea, CyberArk, BeyondTrust, and broader IAM technologies. Demonstrated experience in technical leadership, solution architecture, and end to end project delivery. Proven ability to design scalable, secure, and future proof PAM solutions for complex enterprise environments. Experience managing commercial outcomes and contributing to project management activities. Desirable Skills Experience with IGA solutions (SailPoint or similar technologies). Product certifications in PAM or IGA platforms. Experience with cloud identity systems (Entra AD, Okta, GCP, AWS IAM). Familiarity with regulatory frameworks and audit requirements. Project management or commercial experience (for Architect grade). Experience in professional services consulting, ideally with Big 4 or similar. Why Join Turnkey? Work in a rapidly growing consulting firm, that delivers leading edge technologies and works with high profile clients. Be part of a flexible, supportive, and collaborative team. Enjoy a culture that values diversity, inclusion, and continuous learning. Access to training, certifications, and career development opportunities. Make a real impact in a company that values your ideas and expertise. Application Process We assess every applicant's skills and experience against the requirements of the role and will consider you for either the Senior Engineer or Architect grade, depending on your background and aspirations. Salary Competitive base salary depending on a combination of factors including level of experience and expertise, in addition to an OTE bonus. Benefits Pension: on joining, employees will be automatically enrolled in our workplace pension scheme. Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales. Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme. Insurances: Life Insurance and Critical Illness cover are provided to all employees. Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office (preferred), with hybrid working.
Jan 16, 2026
Full time
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. The Opportunity We are looking for a Senior PAM Engineer or Architect with strong experience in Privileged Access Management (PAM) to join our Identity & Access Management practice. You will play a leading role in delivering and optimising PAM solutions for our clients, working across the full project lifecycle and engaging with stakeholders at all levels. We welcome applications from individuals with a proven track record in implementing PAM solutions, particularly those with expertise in Delinea, CyberArk, or BeyondTrust. Experience with IGA (especially SailPoint or similar technologies) is highly advantageous, as is exposure to broader identity and authentication technologies. Your skills and experience will be assessed against the requirements of the role, and we offer two grades: Senior Engineer and Architect. The Architect grade includes additional responsibilities around technical leadership, solution design, and commercial/project management. Key Responsibilities Lead or contribute to the design, configuration, and deployment of PAM solutions (SaaS, cloud, and on prem), ensuring alignment with business, security, and compliance requirements. Implement and optimise privileged access controls, including credential vaulting, session management, and monitoring. Integrate PAM platforms with enterprise systems (Active Directory, Entra, LDAP, HR systems, ServiceNow, etc.). Support authentication and access management initiatives, including SSO, MFA, and passwordless authentication. Collaborate with clients to gather requirements, facilitate workshops, and translate business needs into actionable technical solutions. Produce high quality technical documentation, configuration guides, and process documentation. Provide technical leadership and mentoring to junior team members. Troubleshoot and resolve complex PAM and IAM issues, ensuring smooth project delivery. Stay current with industry trends, best practices, and emerging technologies in PAM and IAM. Additional responsibilities for Architect Grade Own the end to end technical design and architecture of PAM solutions, ensuring scalability, security, and future proofing. Deliver high and low level solution designs, technical roadmaps, and transition plans. Lead technical discussions with clients, stakeholders, and delivery teams, acting as a subject matter expert. Oversee project delivery, manage commercial outcomes, and contribute to project management activities. Drive continuous improvement in solution delivery, process optimisation, and client outcomes. Represent Turnkey in client engagements, industry events, and thought leadership initiatives. Core Skills & Experience Senior Engineer 3-5 years' experience delivering PAM solutions, with a strong focus on Delinea, CyberArk, BeyondTrust, or similar platforms. Hands on experience with privileged account lifecycle management, credential vaulting, session monitoring, and access reviews. Strong understanding of authentication protocols and technologies (SSO, MFA, Entra, Azure AD, LDAP, SAML, OAuth). Experience integrating PAM platforms with HR systems, ServiceNow, and other enterprise applications. Proficiency in scripting (PowerShell, JavaScript, BeanShell) and API integration (REST, SCIM, JDBC). Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non technical audiences. Consulting mindset, with experience gathering and analysing business requirements and translating them into technical solutions. Experience producing high quality deliverables and documentation. Proactive, self driven, and collaborative approach to problem solving and project delivery. Architect 5+ years' experience delivering PAM solutions, with deep expertise in Delinea, CyberArk, BeyondTrust, and broader IAM technologies. Demonstrated experience in technical leadership, solution architecture, and end to end project delivery. Proven ability to design scalable, secure, and future proof PAM solutions for complex enterprise environments. Experience managing commercial outcomes and contributing to project management activities. Desirable Skills Experience with IGA solutions (SailPoint or similar technologies). Product certifications in PAM or IGA platforms. Experience with cloud identity systems (Entra AD, Okta, GCP, AWS IAM). Familiarity with regulatory frameworks and audit requirements. Project management or commercial experience (for Architect grade). Experience in professional services consulting, ideally with Big 4 or similar. Why Join Turnkey? Work in a rapidly growing consulting firm, that delivers leading edge technologies and works with high profile clients. Be part of a flexible, supportive, and collaborative team. Enjoy a culture that values diversity, inclusion, and continuous learning. Access to training, certifications, and career development opportunities. Make a real impact in a company that values your ideas and expertise. Application Process We assess every applicant's skills and experience against the requirements of the role and will consider you for either the Senior Engineer or Architect grade, depending on your background and aspirations. Salary Competitive base salary depending on a combination of factors including level of experience and expertise, in addition to an OTE bonus. Benefits Pension: on joining, employees will be automatically enrolled in our workplace pension scheme. Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales. Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme. Insurances: Life Insurance and Critical Illness cover are provided to all employees. Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office (preferred), with hybrid working.
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jan 16, 2026
Full time
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
Jan 16, 2026
Full time
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jan 16, 2026
Full time
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Overview North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities ROLE SUMMARY: The Technical Programme Lead (TPL) is responsible for owning and delivering all aspects of technical solution delivery for North key customers in the City of London. The TPL plays a key role in delivering the company's safety and security technology solutions and services working with North Technical Consultants to ensure customer objectives are met and exceeded. Their primary objective is to ensure that projects are completed efficiently, within budget, and according to specified deadlines, overseeing all aspects of a project, from initiation to closure, and serve as the main point of contact for stakeholders and team members. This role will report to the Operations Director - Public Services and include a programme of training and development to assist the individual as required, but also with a view to future progression and succession planning. KEY RESPONSIBILITIES: Project Planning and Initiation: Work with the customer and North team to develop solutions to address customer challenges. Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop project plans, timelines, and schedules using appropriate project management tools and methodologies. Identify project resources, including personnel, budget, equipment, and materials required for successful project execution. Conduct project kick-off meetings to communicate project objectives, roles, and responsibilities to team members. Resource Management: Allocate resources effectively to ensure project tasks are completed on time and within budget. Coordinate with department managers or resource managers to secure necessary personnel for project teams. Monitor resource utilization and adjust allocations as needed to address project requirements or constraints. Risk Management: Identify potential risks and uncertainties that may impact project success. Develop risk management plans to mitigate and address identified risks. Regularly assess and monitor project risks throughout the project lifecycle, implementing contingency plans as necessary. Communication and Stakeholder Management: Serve as the primary point of contact for all project-related communications. Facilitate effective communication between stakeholders, team members, and clients throughout the project lifecycle. Provide regular project updates, progress reports, and status briefings to stakeholders and senior management. Quality Assurance: Establish quality standards and metrics for project deliverables. Monitor project progress and performance to ensure compliance with quality requirements. Conduct regular quality reviews and inspections to identify and address any deviations or deficiencies. Budget and Cost Management: Develop project budgets and cost estimates, considering resource requirements, overhead costs, and other expenses. Monitor project expenditures and track against budget allocations. Identify cost-saving opportunities and implement measures to optimize project spending. Prepare and present monthly financial reports Change Management: Manage changes to project scope, schedule, or objectives through formal change control processes. Assess the impact of proposed changes on project resources, timelines, and deliverables. Communicate changes to stakeholders and obtain necessary approvals before implementation. Team Leadership and Motivation: Provide leadership and direction to project teams, fostering a collaborative and high-performance work environment. Set clear expectations for team members and establish accountability for project tasks and deliverables. Motivate and inspire team members to achieve project goals and overcome challenges. Closure and Evaluation: Ensure successful project closure by completing all required deliverables and obtaining formal acceptance from stakeholders. Conduct post-project reviews and evaluations to assess project performance, identify lessons learned, and document best practices for future projects. Archive project documentation, including lessons learned, for future reference and knowledge sharing. Site Management & Health & Safety Assume overall responsibility for effective site management, ensuring a safe and productive working environment. Act as or oversee the role of Principal Contractor under the Construction (Design and Management) Regulations (CDM) 2015, ensuring all duties are discharged effectively. Develop and enforce site-specific health and safety plans, method statements, and risk assessments. Manage temporary works requirements, including effective compound management and site logistics. Conduct regular site inspections and audits, addressing any non-compliance promptly. Qualifications SKILLS AND EXPERIENCE: Ideally qualified to diploma level Sound understanding of network infrastructure to underpin integrated security solutions including perimeter firewalls, core switches, distribution switches, and edge switches Experience working with virtual environments such as Microsoft Hyper-V/VMWare Experienced in implementing complex integrated security systems technologies e.g., Gallagher, Genetec, Lenel, Veracity, Milestone, etc. Experience with Enterprise Grade VMS and Access Control systems such as Genetec and Milestone Experience in integrating large security systems into one single pane of glass. APM, PRINCE2 or equivalent certification essential. Proven experience managing projects of varying complexity and size, preferably in a relevant industry or domain. Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Proficient in project management tools and software, such as Microsoft Project. Solid understanding of project management methodologies, such as Agile, Waterfall, or Hybrid approaches. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Analytical mindset with the ability to identify problems, evaluate options, and implement effective solutions. Knowledge of risk management, quality assurance, and change management principles and practices. Understanding of current legislation covering safety, health, environment, and quality standards and effective compliance, including industry specific knowledge areas. Adaptability and resilience to navigate through uncertainties, setbacks, and changing project requirements. Commitment to continuous learning and professional development in the field of project management. Genetec and Gallagher certification an advantage Enhanced DBS clearance (for working in public sector environments) NPPV3 or SC clearance may be required for work in some public sector environments. Full UK driving licence. COMPANY VALUES: At North we embrace the following values: Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry. Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone's contributions are recognized and celebrated. Know Your Customers: We are dedicated to understanding and exceeding our customers' expectations, delivering products/services that make a positive impact on their lives. Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface.
Jan 16, 2026
Full time
Overview North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities ROLE SUMMARY: The Technical Programme Lead (TPL) is responsible for owning and delivering all aspects of technical solution delivery for North key customers in the City of London. The TPL plays a key role in delivering the company's safety and security technology solutions and services working with North Technical Consultants to ensure customer objectives are met and exceeded. Their primary objective is to ensure that projects are completed efficiently, within budget, and according to specified deadlines, overseeing all aspects of a project, from initiation to closure, and serve as the main point of contact for stakeholders and team members. This role will report to the Operations Director - Public Services and include a programme of training and development to assist the individual as required, but also with a view to future progression and succession planning. KEY RESPONSIBILITIES: Project Planning and Initiation: Work with the customer and North team to develop solutions to address customer challenges. Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop project plans, timelines, and schedules using appropriate project management tools and methodologies. Identify project resources, including personnel, budget, equipment, and materials required for successful project execution. Conduct project kick-off meetings to communicate project objectives, roles, and responsibilities to team members. Resource Management: Allocate resources effectively to ensure project tasks are completed on time and within budget. Coordinate with department managers or resource managers to secure necessary personnel for project teams. Monitor resource utilization and adjust allocations as needed to address project requirements or constraints. Risk Management: Identify potential risks and uncertainties that may impact project success. Develop risk management plans to mitigate and address identified risks. Regularly assess and monitor project risks throughout the project lifecycle, implementing contingency plans as necessary. Communication and Stakeholder Management: Serve as the primary point of contact for all project-related communications. Facilitate effective communication between stakeholders, team members, and clients throughout the project lifecycle. Provide regular project updates, progress reports, and status briefings to stakeholders and senior management. Quality Assurance: Establish quality standards and metrics for project deliverables. Monitor project progress and performance to ensure compliance with quality requirements. Conduct regular quality reviews and inspections to identify and address any deviations or deficiencies. Budget and Cost Management: Develop project budgets and cost estimates, considering resource requirements, overhead costs, and other expenses. Monitor project expenditures and track against budget allocations. Identify cost-saving opportunities and implement measures to optimize project spending. Prepare and present monthly financial reports Change Management: Manage changes to project scope, schedule, or objectives through formal change control processes. Assess the impact of proposed changes on project resources, timelines, and deliverables. Communicate changes to stakeholders and obtain necessary approvals before implementation. Team Leadership and Motivation: Provide leadership and direction to project teams, fostering a collaborative and high-performance work environment. Set clear expectations for team members and establish accountability for project tasks and deliverables. Motivate and inspire team members to achieve project goals and overcome challenges. Closure and Evaluation: Ensure successful project closure by completing all required deliverables and obtaining formal acceptance from stakeholders. Conduct post-project reviews and evaluations to assess project performance, identify lessons learned, and document best practices for future projects. Archive project documentation, including lessons learned, for future reference and knowledge sharing. Site Management & Health & Safety Assume overall responsibility for effective site management, ensuring a safe and productive working environment. Act as or oversee the role of Principal Contractor under the Construction (Design and Management) Regulations (CDM) 2015, ensuring all duties are discharged effectively. Develop and enforce site-specific health and safety plans, method statements, and risk assessments. Manage temporary works requirements, including effective compound management and site logistics. Conduct regular site inspections and audits, addressing any non-compliance promptly. Qualifications SKILLS AND EXPERIENCE: Ideally qualified to diploma level Sound understanding of network infrastructure to underpin integrated security solutions including perimeter firewalls, core switches, distribution switches, and edge switches Experience working with virtual environments such as Microsoft Hyper-V/VMWare Experienced in implementing complex integrated security systems technologies e.g., Gallagher, Genetec, Lenel, Veracity, Milestone, etc. Experience with Enterprise Grade VMS and Access Control systems such as Genetec and Milestone Experience in integrating large security systems into one single pane of glass. APM, PRINCE2 or equivalent certification essential. Proven experience managing projects of varying complexity and size, preferably in a relevant industry or domain. Strong leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. Proficient in project management tools and software, such as Microsoft Project. Solid understanding of project management methodologies, such as Agile, Waterfall, or Hybrid approaches. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Analytical mindset with the ability to identify problems, evaluate options, and implement effective solutions. Knowledge of risk management, quality assurance, and change management principles and practices. Understanding of current legislation covering safety, health, environment, and quality standards and effective compliance, including industry specific knowledge areas. Adaptability and resilience to navigate through uncertainties, setbacks, and changing project requirements. Commitment to continuous learning and professional development in the field of project management. Genetec and Gallagher certification an advantage Enhanced DBS clearance (for working in public sector environments) NPPV3 or SC clearance may be required for work in some public sector environments. Full UK driving licence. COMPANY VALUES: At North we embrace the following values: Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay at the forefront of our industry. Know Your Colleagues: We value collaboration, diversity, and mutual respect, fostering a workplace where everyone's contributions are recognized and celebrated. Know Your Customers: We are dedicated to understanding and exceeding our customers' expectations, delivering products/services that make a positive impact on their lives. Know How to Connect: Building meaningful connections is at the core of our success. We value open communication, teamwork, and relationships that go beyond the surface.
