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director enterprise london united kingdom
Client Delivery Director, EMEA
BetterUp
Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can't cram it all in here, but you'll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting-and the job description below feels like a fit we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our Europe hub locations are London, UK. Please ensure you can realistically commit to this structure before applying. As BetterUp's Client Delivery Director ('CDD') you'll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. What you'll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency. Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement. Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement. Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups. Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams - spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp's product and go to market leadership. Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification resolution). Quarterback escalation management with client stakeholders. If you have some or all of the following, please apply: 10+ years of software and/or service delivery experience (execution) 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery) Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas) Influencing / working cross functionally (independently navigate well through an org) Strong program/project management skills (scrum/agile a plus) Ability to look around corner / uncover early indicators of risk to drive proactive remediation Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies Minimum 20% travel required (client onsite travel) AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits: Annual leave: Flexible time off - with a guideline of 25 days of annual leave + 8 UK public holidays. Pension: Generous Employer pension contribution. Healthcare: Private Medical Insurance Option Wellbeing: Access to BetterUp coaching for you and a friend/family member. Flexible working: Hybrid work, with 2 days minimum in office (or 8 days per month.) Free Lunch: Available in office Tuesday and Thursdays along with daily plentiful snacks and beverages Extra leave days: 4 Inner Work Days, 5 Volunteer Days, plus Summer & Winter company shutdowns. Learning & Development: Annual stipend for professional growth. Charity: Year-round charitable donation on your behalf. We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to
Mar 22, 2026
Full time
Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can't cram it all in here, but you'll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting-and the job description below feels like a fit we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our Europe hub locations are London, UK. Please ensure you can realistically commit to this structure before applying. As BetterUp's Client Delivery Director ('CDD') you'll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. What you'll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency. Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement. Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement. Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups. Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams - spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp's product and go to market leadership. Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification resolution). Quarterback escalation management with client stakeholders. If you have some or all of the following, please apply: 10+ years of software and/or service delivery experience (execution) 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery) Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas) Influencing / working cross functionally (independently navigate well through an org) Strong program/project management skills (scrum/agile a plus) Ability to look around corner / uncover early indicators of risk to drive proactive remediation Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies Minimum 20% travel required (client onsite travel) AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits: Annual leave: Flexible time off - with a guideline of 25 days of annual leave + 8 UK public holidays. Pension: Generous Employer pension contribution. Healthcare: Private Medical Insurance Option Wellbeing: Access to BetterUp coaching for you and a friend/family member. Flexible working: Hybrid work, with 2 days minimum in office (or 8 days per month.) Free Lunch: Available in office Tuesday and Thursdays along with daily plentiful snacks and beverages Extra leave days: 4 Inner Work Days, 5 Volunteer Days, plus Summer & Winter company shutdowns. Learning & Development: Annual stipend for professional growth. Charity: Year-round charitable donation on your behalf. We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to
BDO UK
Tax Automation & Innovation Manager / Senior Manager
BDO UK City, London
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Opportunity BDO UK LLP is one of the UK's leading Tax, Accountancy and Business Advisory firms, renowned for our innovative approach and commitment to delivering exceptional client service. Our Tax Automation & Innovation practice is at the forefront of working with cutting-edge solutions to transform how tax functions operate in today's digital world. The globally led team was established to offer a more holistic approach, helping clients explore the whole of the market to find a better way. We are seeking a talented, driven Manager or Senior Manager to join our Tax Automation & Innovation team. In this pivotal role, you will play a dual part: shaping the future of the award-winning OneStream Enterprise Tax Reporting Solution and leading system implementations for tax technology solutions across our diverse product and client base. Key Responsibilities Lead and contribute to the ongoing product development of the OneStream enterprise tax reporting solution, ensuring it remains at the forefront of the industry. Help define the strategic direction and roadmap for the product, working closely with internal stakeholders and external clients. Manage and support the implementation of tax technology systems, including requirements gathering, solution design, and post-implementation support. Collaborate with cross-functional teams, including tax, IT, external vendors, external development teams, and project management, to deliver high-quality solutions tailored to client needs. Stay abreast of industry trends in tax technology, automation, and regulatory changes to ensure our offerings remain innovative and compliant. Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement. Person Specification Professional qualification in tax (e.g., CTA, ACA, ACCA) or equivalent experience. Proven experience in a tax-focused role, ideally with exposure to technology-driven projects or tax automation. Strong understanding of tax processes and requirements, with the ability to translate business needs into technical solutions. Solid IT and systems knowledge, ideally including experience with enterprise tax reporting or financial systems (OneStream experience highly desirable, but not essential). Excellent project management and organisational skills, with the ability to manage multiple priorities and deadlines. Effective communicator, comfortable engaging with both technical and non-technical stakeholders at all levels. Innovative thinker with a passion for harnessing technology to drive efficiency and value in the tax function. Why Join BDO? Be a key part of an award-winning team pioneering the future of tax technology. Work with some of the best minds in the industry and gain exposure to high-profile projects. Enjoy a supportive culture that champions innovation, collaboration, and personal growth. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Opportunity BDO UK LLP is one of the UK's leading Tax, Accountancy and Business Advisory firms, renowned for our innovative approach and commitment to delivering exceptional client service. Our Tax Automation & Innovation practice is at the forefront of working with cutting-edge solutions to transform how tax functions operate in today's digital world. The globally led team was established to offer a more holistic approach, helping clients explore the whole of the market to find a better way. We are seeking a talented, driven Manager or Senior Manager to join our Tax Automation & Innovation team. In this pivotal role, you will play a dual part: shaping the future of the award-winning OneStream Enterprise Tax Reporting Solution and leading system implementations for tax technology solutions across our diverse product and client base. Key Responsibilities Lead and contribute to the ongoing product development of the OneStream enterprise tax reporting solution, ensuring it remains at the forefront of the industry. Help define the strategic direction and roadmap for the product, working closely with internal stakeholders and external clients. Manage and support the implementation of tax technology systems, including requirements gathering, solution design, and post-implementation support. Collaborate with cross-functional teams, including tax, IT, external vendors, external development teams, and project management, to deliver high-quality solutions tailored to client needs. Stay abreast of industry trends in tax technology, automation, and regulatory changes to ensure our offerings remain innovative and compliant. Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement. Person Specification Professional qualification in tax (e.g., CTA, ACA, ACCA) or equivalent experience. Proven experience in a tax-focused role, ideally with exposure to technology-driven projects or tax automation. Strong understanding of tax processes and requirements, with the ability to translate business needs into technical solutions. Solid IT and systems knowledge, ideally including experience with enterprise tax reporting or financial systems (OneStream experience highly desirable, but not essential). Excellent project management and organisational skills, with the ability to manage multiple priorities and deadlines. Effective communicator, comfortable engaging with both technical and non-technical stakeholders at all levels. Innovative thinker with a passion for harnessing technology to drive efficiency and value in the tax function. Why Join BDO? Be a key part of an award-winning team pioneering the future of tax technology. Work with some of the best minds in the industry and gain exposure to high-profile projects. Enjoy a supportive culture that champions innovation, collaboration, and personal growth. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apache Associates
3rd Line Support
Apache Associates
IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment. This position would suit someone who combines deep technical capability with strong presence and communication skills. You'll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team. The Role Acting as the 3rd Line escalation point for complex technical issues. Delivering and contributing to cloud and infrastructure projects , with real ownership and visibility. Supporting and developing identity management and SSO platforms . Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance. Supporting and mentoring 2nd Line engineers , helping raise capability and service standards across the team. Operating in a regulated financial services environment with a strong focus on stability, security and best practice. Key Skills & Experience Proven experience in a 3rd Line Support / Senior Support Engineer role. Strong cloud expertise, particularly AWS. Excellent skills within MDM technologies such as Intune or JAMF Solid knowledge of Identity Management and Single Sign-On solutions. Hands-on experience with Azure and Active Directory Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC). Experience supporting a large enterprise user base (1,000+ users). What They're Looking For Excellent communication and stakeholder management skills. Clear gravitas and confidence when dealing with senior management. Ability to translate complex technical issues into plain English. A collaborative mindset, with a genuine interest in supporting and developing junior team members. Calm, professional and dependable under pressure. What's on Offer Full-time, hybrid working (3 days office / 2 days WFH). City of London location. A senior, visible role with a mix of support and project work.
Mar 22, 2026
Full time
IT Services company requires an experienced 3rd Line Support Engineer to work with an established financial services organisation based in the City of London. This is a senior support role with a strong project delivery element, supporting a sizeable user base of circa 2,000 users in a professional, high-expectation environment. This position would suit someone who combines deep technical capability with strong presence and communication skills. You'll be comfortable engaging with senior stakeholders across the business, while also acting as a technical mentor and escalation point for the 2nd Line team. The Role Acting as the 3rd Line escalation point for complex technical issues. Delivering and contributing to cloud and infrastructure projects , with real ownership and visibility. Supporting and developing identity management and SSO platforms . Working closely with senior managers and non-technical stakeholders, providing clear advice and reassurance. Supporting and mentoring 2nd Line engineers , helping raise capability and service standards across the team. Operating in a regulated financial services environment with a strong focus on stability, security and best practice. Key Skills & Experience Proven experience in a 3rd Line Support / Senior Support Engineer role. Strong cloud expertise, particularly AWS. Excellent skills within MDM technologies such as Intune or JAMF Solid knowledge of Identity Management and Single Sign-On solutions. Hands-on experience with Azure and Active Directory Experience with JumpCloud and/or Okta highly desirable, as would exposure to Terraform or Infrastructure as Code principles (IaC). Experience supporting a large enterprise user base (1,000+ users). What They're Looking For Excellent communication and stakeholder management skills. Clear gravitas and confidence when dealing with senior management. Ability to translate complex technical issues into plain English. A collaborative mindset, with a genuine interest in supporting and developing junior team members. Calm, professional and dependable under pressure. What's on Offer Full-time, hybrid working (3 days office / 2 days WFH). City of London location. A senior, visible role with a mix of support and project work.
Boston Consulting Group
ServiceNow Domain Architect Director & Chapter Lead
Boston Consulting Group
Locations : London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will serve as the senior technical authority for the HR Service Delivery (HRSD) module within the ServiceNow platform. You will be accountable for the architectural integrity, technical roadmap, engineering standards, and operational resilience of HRSD in a security-sensitive environment. You will operate with a high degree of autonomy, partnering closely with the HR Product Owner and senior functional stakeholders to shape and influence the roadmap. You will ensure long-term platform sustainability, scalability, and compliance by proactively surfacing technical risks, trade-offs, and modernization needs. You will lead a blended technical team, line managing internal technical FTE(s) and providing functional leadership to contingent engineers. You will establish and uphold strong engineering standards, drive accountability, and ensure high-quality delivery across HRSD initiatives. You will serve as the primary technical escalation point for HRSD, addressing complex technical issues and partnering with Security, Risk, and Compliance stakeholders as needed. You will provide clear recommendations, exercise sound technical judgment, and confidently navigate demanding stakeholder environments. YOU'RE GOOD AT Deep expertise in ServiceNow, with significant experience architecting and delivering solutions within HR Service Delivery Demonstrated experience operating as a senior technical leader in complex or security-sensitive environments Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade-offs and long-term platform considerations Experience leading blended teams of internal and contingent engineers, setting standards and driving accountability Strong understanding of secure development practices, platform governance, and integration patterns within ServiceNow Experience serving as an escalation point and managing technical risk proactively WHAT YOU'LL DO Operating independently with minimal oversight while maintaining strong alignment with enterprise standards Exercising sound technical judgment and making clear, defensible architectural decisions Proactively identifying risks, surfacing constraints early, and recommending practical solutions Navigating high-visibility stakeholder environments with composure and confidence Influencing senior functional stakeholders and holding firm in technical trade-off discussions Establishing engineering rigor, accountability, and quality across a blended technical team Balancing delivery velocity with platform integrity, security, and long-term sustainability What You'll Bring Bachelor's degree 10+ years' experience working as a ServiceNow engineer or architect, with specialized expertise in the HR Service Delivery capability Strong understanding of ServiceNow's broader ecosystem (e.g., ITSM, ITAM, CSM) Proficiency in managing integrations and workflow automation (e.g., WorkDay) Who You'll Work With You'll report directly to the Tech Team Lead within BCG's IT & Business Platforms Portfolio, working very closely with the entire squad including Scrum Lead, Product Owner, and Developers. Additionally, you will work with the squad's customers to ensure solution architecture and design enable BCG to achieve its target outcomes. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 22, 2026
Full time
Locations : London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will serve as the senior technical authority for the HR Service Delivery (HRSD) module within the ServiceNow platform. You will be accountable for the architectural integrity, technical roadmap, engineering standards, and operational resilience of HRSD in a security-sensitive environment. You will operate with a high degree of autonomy, partnering closely with the HR Product Owner and senior functional stakeholders to shape and influence the roadmap. You will ensure long-term platform sustainability, scalability, and compliance by proactively surfacing technical risks, trade-offs, and modernization needs. You will lead a blended technical team, line managing internal technical FTE(s) and providing functional leadership to contingent engineers. You will establish and uphold strong engineering standards, drive accountability, and ensure high-quality delivery across HRSD initiatives. You will serve as the primary technical escalation point for HRSD, addressing complex technical issues and partnering with Security, Risk, and Compliance stakeholders as needed. You will provide clear recommendations, exercise sound technical judgment, and confidently navigate demanding stakeholder environments. YOU'RE GOOD AT Deep expertise in ServiceNow, with significant experience architecting and delivering solutions within HR Service Delivery Demonstrated experience operating as a senior technical leader in complex or security-sensitive environments Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade-offs and long-term platform considerations Experience leading blended teams of internal and contingent engineers, setting standards and driving accountability Strong understanding of secure development practices, platform governance, and integration patterns within ServiceNow Experience serving as an escalation point and managing technical risk proactively WHAT YOU'LL DO Operating independently with minimal oversight while maintaining strong alignment with enterprise standards Exercising sound technical judgment and making clear, defensible architectural decisions Proactively identifying risks, surfacing constraints early, and recommending practical solutions Navigating high-visibility stakeholder environments with composure and confidence Influencing senior functional stakeholders and holding firm in technical trade-off discussions Establishing engineering rigor, accountability, and quality across a blended technical team Balancing delivery velocity with platform integrity, security, and long-term sustainability What You'll Bring Bachelor's degree 10+ years' experience working as a ServiceNow engineer or architect, with specialized expertise in the HR Service Delivery capability Strong understanding of ServiceNow's broader ecosystem (e.g., ITSM, ITAM, CSM) Proficiency in managing integrations and workflow automation (e.g., WorkDay) Who You'll Work With You'll report directly to the Tech Team Lead within BCG's IT & Business Platforms Portfolio, working very closely with the entire squad including Scrum Lead, Product Owner, and Developers. Additionally, you will work with the squad's customers to ensure solution architecture and design enable BCG to achieve its target outcomes. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Internal Controls & GRC Lead
Turnkey Consulting Malaysia Sdn Bhd
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. About You We are seeking an experienced internal controls lead with a strong foundation in Governance, Risk and Compliance (GRC) systems and associated controls, proficiency in SAP environments, and awareness of financial regulatory frameworks. Key Responsibilities Design, implement, and assess internal controls frameworks, primarily within SAP-enabled environments. Lead client conversations on GRC strategy, compliance challenges, and controls optimisation (ITGC, ITAC, and key ICFR controls coverage). Provide insight on Sarbanes-Oxley (SOX) and UK Corporate Reform (Provision 29), helping communicate regulatory obligations and actionable solutions. Manage and mentor junior consultants and analysts to aid a high-performance team culture. Support business development activities, including scoping, proposal development, and client pitches throughout the sales lifecycle. Build long-term relationships with clients as a trusted advisor in controls and compliance. Required core behaviours Ability to focus on the "why" of our solutions, not just the how. Demonstrable experience in prioritising the client's objectives Passionate about improving the perception of the industry towards a more business growth enabling function. Demonstrable ability to build productive relationships with both internal and external stakeholders in a hybrid working environment. Required Skills & Experience Strong experience designing and executing GRC controls, ideally within SAP ERP systems. Strong experience of ITGC and ITAC controls (implementation and testing) Knowledge of financial compliance requirements such as SOX and UK Provision 29 (UK Corporate Reform). Knowledge of key financial processes and associated ICFR controls. Demonstrated ability to lead engagements and communicate effectively with senior stakeholders. Proven track record in team management and mentoring. Familiarity with the consulting sales lifecycle, including opportunity identification and bid support. Excellent analytical, presentation, and organizational skills. Preferred Qualifications Professional certifications such as CISA, ACA, ACCA or equivalent. Experience in risk advisory or Big Four consultancy environment. Exposure to emerging technologies in risk and controls, such as automation, data analytics, AI etc. Reports to RSC Director Salary £76,300 - £85,000 depending on a combination of factors including level of experience and expertise, in to an OTE bonus. Benefits include Pension: on joining, employees will be automatically enrolled in our workplace pension scheme Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme Insurances: Life Insurance and Critical Illness cover are provided to all employees Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office, with hybrid working (expected office working 2-3 days per week). Occasional travel to our offices in other countries will be expected as part of this role if there is a requirement to do so.
Mar 22, 2026
Full time
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. About You We are seeking an experienced internal controls lead with a strong foundation in Governance, Risk and Compliance (GRC) systems and associated controls, proficiency in SAP environments, and awareness of financial regulatory frameworks. Key Responsibilities Design, implement, and assess internal controls frameworks, primarily within SAP-enabled environments. Lead client conversations on GRC strategy, compliance challenges, and controls optimisation (ITGC, ITAC, and key ICFR controls coverage). Provide insight on Sarbanes-Oxley (SOX) and UK Corporate Reform (Provision 29), helping communicate regulatory obligations and actionable solutions. Manage and mentor junior consultants and analysts to aid a high-performance team culture. Support business development activities, including scoping, proposal development, and client pitches throughout the sales lifecycle. Build long-term relationships with clients as a trusted advisor in controls and compliance. Required core behaviours Ability to focus on the "why" of our solutions, not just the how. Demonstrable experience in prioritising the client's objectives Passionate about improving the perception of the industry towards a more business growth enabling function. Demonstrable ability to build productive relationships with both internal and external stakeholders in a hybrid working environment. Required Skills & Experience Strong experience designing and executing GRC controls, ideally within SAP ERP systems. Strong experience of ITGC and ITAC controls (implementation and testing) Knowledge of financial compliance requirements such as SOX and UK Provision 29 (UK Corporate Reform). Knowledge of key financial processes and associated ICFR controls. Demonstrated ability to lead engagements and communicate effectively with senior stakeholders. Proven track record in team management and mentoring. Familiarity with the consulting sales lifecycle, including opportunity identification and bid support. Excellent analytical, presentation, and organizational skills. Preferred Qualifications Professional certifications such as CISA, ACA, ACCA or equivalent. Experience in risk advisory or Big Four consultancy environment. Exposure to emerging technologies in risk and controls, such as automation, data analytics, AI etc. Reports to RSC Director Salary £76,300 - £85,000 depending on a combination of factors including level of experience and expertise, in to an OTE bonus. Benefits include Pension: on joining, employees will be automatically enrolled in our workplace pension scheme Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme Insurances: Life Insurance and Critical Illness cover are provided to all employees Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office, with hybrid working (expected office working 2-3 days per week). Occasional travel to our offices in other countries will be expected as part of this role if there is a requirement to do so.
Platform and Data Operations Director
JPMorgan Chase & Co.
Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference. Job Summary As a Platform and Data Operations Director within Data, Digital and AI, you will lead the strategic planning and execution of platform and data operations for Client360. You will collaborate with cross-functional teams to advance a unified client view and champion data-driven decision-making. Your focus on compliance, integration of diverse insights, and operational excellence will foster client engagement and business growth. You will help drive enterprise transformation by ensuring our platforms and data operations are robust, secure, and scalable. Job Responsibilities Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives. Oversee planning, execution, risk management, and delivery of key platform and data operations activities. Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement. Own platform and data operations performance, driving enhancements to achieve business outcomes. Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes. Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction. Oversee foundational platform and data processes that support Client360. Drive continuous improvement by establishing and monitoring key performance indicators. Leverage analytics, including machine learning and AI, to derive actionable business insights. Understand internal team needs and anticipate future requirements, collaborating across business lines. Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance. Required Qualifications, Capabilities, and Skills Expertise in delivering platform and data operations, business initiatives, or transformation programs. Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics. Ability to influence adoption of key platform and data operations lifecycle activities. Experience driving change and managing stakeholders across multiple functions. Proven track record of leading large-scale platform, data integration, and analytics projects. Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy. Customer-centric mindset with the ability to prioritize and deliver stakeholder needs. Experience leading cross-functional teams and managing stakeholders to drive innovation. Excellent problem-solving skills and strategic thinking about platform and data operations. Strong communication and interpersonal skills for presenting complex concepts to diverse audiences. Familiarity with emerging technologies and best practices in platform management, data operations, and CRM. Preferred Qualifications, Capabilities, and Skills Experience working in a highly matrixed, complex organization. Extensive experience in platform management, data operations, or CRM systems within a financial institution. Advanced degree in Computer Science, Data Science, Business, or a related field. Demonstrated ability to engage customers and stakeholders positively in platform and data operations.
Mar 21, 2026
Full time
Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference. Job Summary As a Platform and Data Operations Director within Data, Digital and AI, you will lead the strategic planning and execution of platform and data operations for Client360. You will collaborate with cross-functional teams to advance a unified client view and champion data-driven decision-making. Your focus on compliance, integration of diverse insights, and operational excellence will foster client engagement and business growth. You will help drive enterprise transformation by ensuring our platforms and data operations are robust, secure, and scalable. Job Responsibilities Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives. Oversee planning, execution, risk management, and delivery of key platform and data operations activities. Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement. Own platform and data operations performance, driving enhancements to achieve business outcomes. Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes. Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction. Oversee foundational platform and data processes that support Client360. Drive continuous improvement by establishing and monitoring key performance indicators. Leverage analytics, including machine learning and AI, to derive actionable business insights. Understand internal team needs and anticipate future requirements, collaborating across business lines. Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance. Required Qualifications, Capabilities, and Skills Expertise in delivering platform and data operations, business initiatives, or transformation programs. Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics. Ability to influence adoption of key platform and data operations lifecycle activities. Experience driving change and managing stakeholders across multiple functions. Proven track record of leading large-scale platform, data integration, and analytics projects. Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy. Customer-centric mindset with the ability to prioritize and deliver stakeholder needs. Experience leading cross-functional teams and managing stakeholders to drive innovation. Excellent problem-solving skills and strategic thinking about platform and data operations. Strong communication and interpersonal skills for presenting complex concepts to diverse audiences. Familiarity with emerging technologies and best practices in platform management, data operations, and CRM. Preferred Qualifications, Capabilities, and Skills Experience working in a highly matrixed, complex organization. Extensive experience in platform management, data operations, or CRM systems within a financial institution. Advanced degree in Computer Science, Data Science, Business, or a related field. Demonstrated ability to engage customers and stakeholders positively in platform and data operations.
Principal Microsoft 365 Consultant
Computacenter AG & Co. oHG Birmingham, Staffordshire
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Mar 21, 2026
Full time
Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 217248 Contract type: Standard Business Unit: IT Consulting Life on the team You'll be part of our dynamic and rapidly growing Consultancy Practice, working alongside a team of highly skilled consultants who are passionate about delivering exceptional outcomes for customers. This is a senior, client-facing role where you'll collaborate with architects, engineers, and delivery teams to design and deliver complex Microsoft 365 solutions. You'll also play a key role in pre-sales engagements, shaping solutions, and influencing strategic decisions for our customers. At Computacenter, we invest heavily in continuous learning, professional development, and emerging technologies, ensuring you remain at the forefront of the modern workplace landscape. What you'll do Lead customer engagements, analysing requirements and recommending innovative Microsoft 365 solutions Act as a Subject Matter Expert in pre-sales, supporting opportunity qualification and solution design Design and deliver complex Microsoft 365 collaboration and identity solutions across enterprise environments Present and validate solution approaches with senior customer stakeholders Guide and mentor junior consultants and engineers across project engagements Work collaboratively across teams to ensure successful delivery and transition into support Build strong relationships with customers and internal stakeholders across the business Stay ahead of industry trends, technologies, and best practices What you'll need Extensive experience across Microsoft 365 Collaboration Services including Exchange Online, SharePoint Online, Teams, and OneDrive Strong expertise in Microsoft Purview and information governance capabilities Solid experience with Identity Services including Active Directory, Entra ID, Single Sign-On, and Identity Governance Proven track record designing and delivering complex enterprise cloud solutions Experience leading technical pre-sales engagements and solution design Excellent communication and presentation skills, with the ability to influence senior stakeholders Ability to lead and coordinate large virtual technical teams Relevant technical certifications or equivalent industry experience If you're passionate about modern workplace transformation and enterprise cloud collaboration, this is a fantastic opportunity to make a real impact while working with cutting-edge technologies. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!
Boston Consulting Group
Global Delivery Director- GenAI Enablement
Boston Consulting Group
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - GenAI Capability Enablement is responsible for driving the design, delivery, and scale of BCG's global Generative AI (GenAI) enablement strategy. This role ensures that GenAI technologies are deployed securely, responsibly, and efficiently across BCG: enabling business value creation, productivity, and innovation at scale. The Director will oversee the end-to-end enablement of GenAI capabilities: from model integration and agent orchestration to governance, security, and adoption, across BCG Core, BCG X, and CT functions. This includes establishing platform standards, ensuring responsible AI use, and orchestrating a cohesive GenAI ecosystem that supports use case acceleration across lines of business. The role requires strong cross-functional leadership, technical depth in AI platform engineering, and the ability to translate emerging AI technologies into scalable enterprise capabilities. Key Responsibilities Strategic Leadership & Transformation Define and execute BCG's global GenAI enablement strategy, aligning with firmwide AI, data, and digital transformation objectives. Drive the design and delivery of scalable GenAI platforms that enable secure, compliant, and reliable use of foundation models and AI agents across the enterprise. Establish an enterprise GenAI architecture and delivery framework, including model orchestration, retrieval-augmented generation (RAG), prompt engineering, and agent mesh design at scale. Work closely with the Capabilities Team to stay informed on the latest capability releases and ensure alignment on enablement requirements. Build alignment with functional and business stakeholders to ensure AI capabilities deliver measurable value and are adopted responsibly. Advise on best architecture practices based on end-user feedback, and feed these insights back to establish benchmarks for future capability builds with Capabilities team. Champion Responsible AI principles, ensuring fairness, transparency, and accountability are embedded in all AI-driven solutions. AI Platform Engineering & Enablement Lead the implementation of GenAI platform services, including model lifecycle management, API integration, vector databases, and prompt orchestration frameworks. Enable and govern the AI agent ecosystem, ensuring interoperability, security, and performance consistency across multiple use cases and teams. Collaborate with the Data, Security, Capabilities Build, and Infrastructure teams to ensure secure data access, compliance alignment, and protection of sensitive information used in AI workflows. Drive automation of AI deployment pipelines, environment provisioning, and monitoring for large-scale AI workloads across cloud and hybrid environments. Operational Excellence & Reliability Apply Site Reliability Engineering (SRE) principles to AI platform operations: ensuring high availability, observability, and proactive incident response. Define service-level objectives (SLOs) and reliability metrics for GenAI services and tools. Establish continuous evaluation of model performance, drift detection, and quality assurance of AI outputs. Oversee change management, release readiness, and lifecycle governance for AI agents, APIs, and foundational services. Governance, Compliance & Responsible AI Partner with Legal, Compliance, and Risk functions to implement policies governing data use, model transparency, and AI ethics. Ensure compliance with evolving regulations (e.g., EU AI Act, GDPR, ISO 42001) and BCG's internal Responsible AI framework. Implement automated monitoring and policy enforcement mechanisms for AI access, model usage, and data governance. Lead regular architecture and risk reviews to assess AI service exposure and maintain compliance posture. Financial & Vendor Management Manage the GenAI platform investment portfolio and operational budgets, ensuring scalability and long-term ROI. Evaluate and manage relationships with AI infrastructure, foundation model, and cloud providers (e.g., OpenAI, Anthropic, AWS, Azure, Google). Lead vendor performance management, cost optimization, and contractual governance for AI and data partnerships. Leadership & Talent Development Build and lead a global team of AI engineers, ML operations specialists, and solution architects, fostering a culture of innovation, experimentation, and delivery excellence. Drive continuous learning and upskilling initiatives across the broader organization on AI literacy, prompt design, and responsible use of GenAI tools. Collaborate with Product, Data, and Business leadership to integrate GenAI capabilities into BCG's digital platforms and client-facing solutions. What You'll Bring 10+ years of experience in AI, ML, or technology platform engineering , with at least 5 years in leadership roles delivering enterprise-scale solutions. Proven experience delivering AI/ML or GenAI platforms at scale, preferably in global or hybrid cloud environments. Strong understanding of LLM architectures, agent-based systems, prompt engineering, and vector-based search technologies. Experience with AI governance, MLOps, and responsible AI frameworks. Demonstrated ability to lead cross-functional delivery spanning IT, security, data, and business domains. Excellent communication and stakeholder management skills, capable of translating complex AI concepts into executive-level narratives. Preferred Qualifications Advanced degree in Computer Science, AI, Data Science, or a related technical discipline. Certifications or experience in cloud AI services (AWS, Azure, GCP), and MLOps/AI platform engineering. Hands-on familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, OpenAI APIs, Bedrock, Azure OpenAI). Experience managing multi-model ecosystems and integrating external and proprietary models. Familiarity with AI observability tools, vector databases, and embedding pipelines. Additional info Work Environment & Additional Information Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Must be comfortable working in a fast-evolving AI landscape, balancing innovation speed with governance and operational stability. Role Impact The Global Delivery Director - GenAI Capability Enablement plays a pivotal role in shaping how BCG operationalizes Generative AI at scale. By building secure, governed, and high-performance AI platforms, this leader ensures BCG can innovate responsibly, accelerate digital transformation, and maintain a trusted AI ecosystem that empowers teams globally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 21, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Delivery Director - GenAI Capability Enablement is responsible for driving the design, delivery, and scale of BCG's global Generative AI (GenAI) enablement strategy. This role ensures that GenAI technologies are deployed securely, responsibly, and efficiently across BCG: enabling business value creation, productivity, and innovation at scale. The Director will oversee the end-to-end enablement of GenAI capabilities: from model integration and agent orchestration to governance, security, and adoption, across BCG Core, BCG X, and CT functions. This includes establishing platform standards, ensuring responsible AI use, and orchestrating a cohesive GenAI ecosystem that supports use case acceleration across lines of business. The role requires strong cross-functional leadership, technical depth in AI platform engineering, and the ability to translate emerging AI technologies into scalable enterprise capabilities. Key Responsibilities Strategic Leadership & Transformation Define and execute BCG's global GenAI enablement strategy, aligning with firmwide AI, data, and digital transformation objectives. Drive the design and delivery of scalable GenAI platforms that enable secure, compliant, and reliable use of foundation models and AI agents across the enterprise. Establish an enterprise GenAI architecture and delivery framework, including model orchestration, retrieval-augmented generation (RAG), prompt engineering, and agent mesh design at scale. Work closely with the Capabilities Team to stay informed on the latest capability releases and ensure alignment on enablement requirements. Build alignment with functional and business stakeholders to ensure AI capabilities deliver measurable value and are adopted responsibly. Advise on best architecture practices based on end-user feedback, and feed these insights back to establish benchmarks for future capability builds with Capabilities team. Champion Responsible AI principles, ensuring fairness, transparency, and accountability are embedded in all AI-driven solutions. AI Platform Engineering & Enablement Lead the implementation of GenAI platform services, including model lifecycle management, API integration, vector databases, and prompt orchestration frameworks. Enable and govern the AI agent ecosystem, ensuring interoperability, security, and performance consistency across multiple use cases and teams. Collaborate with the Data, Security, Capabilities Build, and Infrastructure teams to ensure secure data access, compliance alignment, and protection of sensitive information used in AI workflows. Drive automation of AI deployment pipelines, environment provisioning, and monitoring for large-scale AI workloads across cloud and hybrid environments. Operational Excellence & Reliability Apply Site Reliability Engineering (SRE) principles to AI platform operations: ensuring high availability, observability, and proactive incident response. Define service-level objectives (SLOs) and reliability metrics for GenAI services and tools. Establish continuous evaluation of model performance, drift detection, and quality assurance of AI outputs. Oversee change management, release readiness, and lifecycle governance for AI agents, APIs, and foundational services. Governance, Compliance & Responsible AI Partner with Legal, Compliance, and Risk functions to implement policies governing data use, model transparency, and AI ethics. Ensure compliance with evolving regulations (e.g., EU AI Act, GDPR, ISO 42001) and BCG's internal Responsible AI framework. Implement automated monitoring and policy enforcement mechanisms for AI access, model usage, and data governance. Lead regular architecture and risk reviews to assess AI service exposure and maintain compliance posture. Financial & Vendor Management Manage the GenAI platform investment portfolio and operational budgets, ensuring scalability and long-term ROI. Evaluate and manage relationships with AI infrastructure, foundation model, and cloud providers (e.g., OpenAI, Anthropic, AWS, Azure, Google). Lead vendor performance management, cost optimization, and contractual governance for AI and data partnerships. Leadership & Talent Development Build and lead a global team of AI engineers, ML operations specialists, and solution architects, fostering a culture of innovation, experimentation, and delivery excellence. Drive continuous learning and upskilling initiatives across the broader organization on AI literacy, prompt design, and responsible use of GenAI tools. Collaborate with Product, Data, and Business leadership to integrate GenAI capabilities into BCG's digital platforms and client-facing solutions. What You'll Bring 10+ years of experience in AI, ML, or technology platform engineering , with at least 5 years in leadership roles delivering enterprise-scale solutions. Proven experience delivering AI/ML or GenAI platforms at scale, preferably in global or hybrid cloud environments. Strong understanding of LLM architectures, agent-based systems, prompt engineering, and vector-based search technologies. Experience with AI governance, MLOps, and responsible AI frameworks. Demonstrated ability to lead cross-functional delivery spanning IT, security, data, and business domains. Excellent communication and stakeholder management skills, capable of translating complex AI concepts into executive-level narratives. Preferred Qualifications Advanced degree in Computer Science, AI, Data Science, or a related technical discipline. Certifications or experience in cloud AI services (AWS, Azure, GCP), and MLOps/AI platform engineering. Hands-on familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, OpenAI APIs, Bedrock, Azure OpenAI). Experience managing multi-model ecosystems and integrating external and proprietary models. Familiarity with AI observability tools, vector databases, and embedding pipelines. Additional info Work Environment & Additional Information Hybrid or on-site work model. Occasional travel may be required for business, vendor, or team engagement. Must be comfortable working in a fast-evolving AI landscape, balancing innovation speed with governance and operational stability. Role Impact The Global Delivery Director - GenAI Capability Enablement plays a pivotal role in shaping how BCG operationalizes Generative AI at scale. By building secure, governed, and high-performance AI platforms, this leader ensures BCG can innovate responsibly, accelerate digital transformation, and maintain a trusted AI ecosystem that empowers teams globally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
RecruitmentRevolution.com
Senior GTM Sales - Mid / Enterprise Law Firms - Legal Tech SaaS. £220K
RecruitmentRevolution.com City, London
YOU DON T JUST OPEN DOORS: YOU OWN THE ROOM. Let s skip the clichés. This isn t a role for someone who hits targets. It s for someone who walks into a boardroom of senior partners and changes the temperature of the room. We re a globally backed, fast-scaling Legal Tech SaaS business transforming how mid-market and enterprise law firms run their firms - not just their cases. Our platform is mission-critical. Our growth is serious. And our next Senior Sales hire needs to be equally serious. The Mission Own and accelerate new business growth across London s law firm landscape - typically 50 to 300+ users. These are complex, consultative, multi-stakeholder sales. Managing Partners. COOs. IT Directors. Finance leads. Long cycles. High stakes. Significant deal values. You ll: • Drive full-cycle new business - from strategic prospecting to close • Run structured, disciplined qualification processes • Multi-thread across stakeholders with commercial intelligence • Forecast with accuracy and operate with total pipeline control • Close high-value SaaS deals that materially impact how firms operate This is hunting. Strategic hunting. Who You Are You combine presence with precision. The Art (the part you can t fake) • You command senior conversations without ego or noise • You re credible with partners, commercially sharp with operators • You simplify complex value without diluting it • You build trust quickly - and keep it • You don t pitch. • You lead conversations. The Science (the part that makes you consistent) • Pipeline is mathematics, not optimism • MEDDIC, SPICED, BANT - you have a framework and you use it • Your forecast is clean because your deals are qualified • Salesforce is a strategic tool, not an admin burden • You review your calls. You sharpen your craft. You hold yourself accountable You don t leave deals to chance. You engineer outcomes. What You ve Already Done • Closed complex, multi-stakeholder SaaS deals in mid-market or enterprise environments • Built new business from scratch, and enjoyed the chase • Managed long sales cycles with discipline and structure • Delivered consistent revenue in high-value B2B sales • Legal Tech experience is a strong advantage. • Elite SaaS performance from another vertical? We re listening. What You Get • £90,000 £110,000 Base • £180,000 £220,000 OTE - uncapped and genuinely achievable • Full Benefits Package But more importantly: • A defined London patch with real autonomy • Leadership that trusts high performers • A product with genuine traction and market credibility • A platform you ll be proud to sell • A culture that values craft, preparation and performance You ll be stretched. You ll be supported. You ll be expected to perform. The Real Question Are you a student of sales not just a participant? Do you analyse your pipeline like a CFO? Do you debrief your own calls? Do you read, refine and continuously sharpen your edge? If you ve read this and felt recognised, not intimidated - then you already know this isn t just another £220K OTE role. This is a seat at the table of a business scaling hard, winning serious deals, and expecting its senior sellers to operate at partner level. If you have the presence, the discipline, and the track record to back it up, we want to speak with you. Step forward. Own the room. Apply now - and show us how you sell . Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 20, 2026
Full time
YOU DON T JUST OPEN DOORS: YOU OWN THE ROOM. Let s skip the clichés. This isn t a role for someone who hits targets. It s for someone who walks into a boardroom of senior partners and changes the temperature of the room. We re a globally backed, fast-scaling Legal Tech SaaS business transforming how mid-market and enterprise law firms run their firms - not just their cases. Our platform is mission-critical. Our growth is serious. And our next Senior Sales hire needs to be equally serious. The Mission Own and accelerate new business growth across London s law firm landscape - typically 50 to 300+ users. These are complex, consultative, multi-stakeholder sales. Managing Partners. COOs. IT Directors. Finance leads. Long cycles. High stakes. Significant deal values. You ll: • Drive full-cycle new business - from strategic prospecting to close • Run structured, disciplined qualification processes • Multi-thread across stakeholders with commercial intelligence • Forecast with accuracy and operate with total pipeline control • Close high-value SaaS deals that materially impact how firms operate This is hunting. Strategic hunting. Who You Are You combine presence with precision. The Art (the part you can t fake) • You command senior conversations without ego or noise • You re credible with partners, commercially sharp with operators • You simplify complex value without diluting it • You build trust quickly - and keep it • You don t pitch. • You lead conversations. The Science (the part that makes you consistent) • Pipeline is mathematics, not optimism • MEDDIC, SPICED, BANT - you have a framework and you use it • Your forecast is clean because your deals are qualified • Salesforce is a strategic tool, not an admin burden • You review your calls. You sharpen your craft. You hold yourself accountable You don t leave deals to chance. You engineer outcomes. What You ve Already Done • Closed complex, multi-stakeholder SaaS deals in mid-market or enterprise environments • Built new business from scratch, and enjoyed the chase • Managed long sales cycles with discipline and structure • Delivered consistent revenue in high-value B2B sales • Legal Tech experience is a strong advantage. • Elite SaaS performance from another vertical? We re listening. What You Get • £90,000 £110,000 Base • £180,000 £220,000 OTE - uncapped and genuinely achievable • Full Benefits Package But more importantly: • A defined London patch with real autonomy • Leadership that trusts high performers • A product with genuine traction and market credibility • A platform you ll be proud to sell • A culture that values craft, preparation and performance You ll be stretched. You ll be supported. You ll be expected to perform. The Real Question Are you a student of sales not just a participant? Do you analyse your pipeline like a CFO? Do you debrief your own calls? Do you read, refine and continuously sharpen your edge? If you ve read this and felt recognised, not intimidated - then you already know this isn t just another £220K OTE role. This is a seat at the table of a business scaling hard, winning serious deals, and expecting its senior sellers to operate at partner level. If you have the presence, the discipline, and the track record to back it up, we want to speak with you. Step forward. Own the room. Apply now - and show us how you sell . Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Accenture
Associate Director, CFO & Enterprise Value - Flexible UK
Accenture
A leading global professional services company seeks a Management Consulting Principle Director to lead transformative finance engagements. The role requires extensive experience in digital finance transformation and knowledge of key finance technologies such as SAP and Oracle. Candidates should possess strong relationship-building skills and an ability to manage project scope and timeline. This position offers competitive salary and benefits, including 30 vacation days and private medical insurance.
Mar 20, 2026
Full time
A leading global professional services company seeks a Management Consulting Principle Director to lead transformative finance engagements. The role requires extensive experience in digital finance transformation and knowledge of key finance technologies such as SAP and Oracle. Candidates should possess strong relationship-building skills and an ability to manage project scope and timeline. This position offers competitive salary and benefits, including 30 vacation days and private medical insurance.
Accenture
Associate Director
Accenture
Overview Job Role: Management Consulting Principle Director Location: London, Manchester, Newcastle, Edinburgh (location flexible) Salary: Competitive Career Level: L5 Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team Within CFO and Enterprise Value, we bring distinctive capabilities serving the CFO priorities to increase enterprise value and steward the digitalization of the entire enterprise. We help our clients keep up with fast-changing regulations and innovations as well as changing market conditions. You will be part of a team that brings to our client's industry-leading best practices, technologies and strategies in everything from finance strategy to finance process excellence, financial planning, consolidation and analytics as well as ESG. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Role As a Associate Director within CFO and Enterprise Value, you will: Lead and manage CFO&EV engagements, including finance transformation, process improvement, technology implementation, and strategic advisory projects, to deliver tangible value and drive business outcomes for Consumer / Products clients Cultivate trusted relationships with senior client leaders, deeply understanding their business needs and aligning solutions with their objectives and industry best practices Manage project scope, budget, timeline, and resources, proactively identifying and mitigating risks to ensure smooth project execution and adherence to quality standards and compliance requirements Spearhead business development activities, including crafting compelling proposals and presentations for senior stakeholders to drive growth and expand client engagements Collaborate with cross-functional teams, including technology, operations, and strategy professionals, to deliver integrated solutions that address clients' complex finance and business needs Provide strategic advice and thought leadership to clients on a wide range of finance-related topics Contribute to the growth of the CFO&EV practice by developing thought leadership content, collaborating with internal teams across Accenture, and building capabilities through innovative offerings and assets. Lead and inspire high-performing multidisciplinary teams, fostering a collaborative environment, mentoring team members, and contributing to their performance management We are looking for following skills and experience Extensive experience in digital finance transformation projects and designing/delivering large-scale transformations through Platforms such as SAP. Demonstrated proficiency in key finance technologies and data, including cloud ERP platforms (SAP, Oracle, Workday, Microsoft Dynamics etc.). Practical knowledge of cutting-edge technologies (GEN AI, RPA, Analytics) and their application in a finance context. In-depth process expertise in designing optimized and digitized Finance processes (Record-to-Report, Order-to-Cash, Purchase-to-Pay, Acquire-to-Retire) Expertise in developing compelling business cases highlighting the financial benefits and ROI of platform investments. Set Yourself Apart Experience in design thinking and agile project delivery methodologies Professional Finance or Accounting qualification (ACA, CIMA, ACCA) with first-time passes desirable, MBA a plus Highly credible with the ability to build strong relationships at all levels of management. Exceptional analytical and problem-solving skills with the ability to quickly grasp complex issues. Strong collaboration, communication, planning, influencing, prioritization, and time management skills. Driven, results-oriented, with a passion for overcoming challenges, adapting to change, and achieving success. Experience managing a sales pipeline and leading the bid/proposal process. Flexibility to travel as required to meet client needs What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With over 770,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Mar 20, 2026
Full time
Overview Job Role: Management Consulting Principle Director Location: London, Manchester, Newcastle, Edinburgh (location flexible) Salary: Competitive Career Level: L5 Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team Within CFO and Enterprise Value, we bring distinctive capabilities serving the CFO priorities to increase enterprise value and steward the digitalization of the entire enterprise. We help our clients keep up with fast-changing regulations and innovations as well as changing market conditions. You will be part of a team that brings to our client's industry-leading best practices, technologies and strategies in everything from finance strategy to finance process excellence, financial planning, consolidation and analytics as well as ESG. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Role As a Associate Director within CFO and Enterprise Value, you will: Lead and manage CFO&EV engagements, including finance transformation, process improvement, technology implementation, and strategic advisory projects, to deliver tangible value and drive business outcomes for Consumer / Products clients Cultivate trusted relationships with senior client leaders, deeply understanding their business needs and aligning solutions with their objectives and industry best practices Manage project scope, budget, timeline, and resources, proactively identifying and mitigating risks to ensure smooth project execution and adherence to quality standards and compliance requirements Spearhead business development activities, including crafting compelling proposals and presentations for senior stakeholders to drive growth and expand client engagements Collaborate with cross-functional teams, including technology, operations, and strategy professionals, to deliver integrated solutions that address clients' complex finance and business needs Provide strategic advice and thought leadership to clients on a wide range of finance-related topics Contribute to the growth of the CFO&EV practice by developing thought leadership content, collaborating with internal teams across Accenture, and building capabilities through innovative offerings and assets. Lead and inspire high-performing multidisciplinary teams, fostering a collaborative environment, mentoring team members, and contributing to their performance management We are looking for following skills and experience Extensive experience in digital finance transformation projects and designing/delivering large-scale transformations through Platforms such as SAP. Demonstrated proficiency in key finance technologies and data, including cloud ERP platforms (SAP, Oracle, Workday, Microsoft Dynamics etc.). Practical knowledge of cutting-edge technologies (GEN AI, RPA, Analytics) and their application in a finance context. In-depth process expertise in designing optimized and digitized Finance processes (Record-to-Report, Order-to-Cash, Purchase-to-Pay, Acquire-to-Retire) Expertise in developing compelling business cases highlighting the financial benefits and ROI of platform investments. Set Yourself Apart Experience in design thinking and agile project delivery methodologies Professional Finance or Accounting qualification (ACA, CIMA, ACCA) with first-time passes desirable, MBA a plus Highly credible with the ability to build strong relationships at all levels of management. Exceptional analytical and problem-solving skills with the ability to quickly grasp complex issues. Strong collaboration, communication, planning, influencing, prioritization, and time management skills. Driven, results-oriented, with a passion for overcoming challenges, adapting to change, and achieving success. Experience managing a sales pipeline and leading the bid/proposal process. Flexibility to travel as required to meet client needs What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With over 770,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Services Production Management Business Control Centre (Global Lead) - Director
PowerToFly
Overview Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support hybrid working and our scale and diversity presents ample opportunities to grow your career at Citi. Our enterprise strategy is imbedding modern engineering practices, state of the art AI and technological transformation, underpinned by a talented workforce who are integral to our Aspirations, Business and Clients success. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team / Role Overview The primary objective of the role is to lead a global team that coordinates exceptional Services response to major technology events (planned or unplanned). Team responsibilities encompass oversight of 24x7 service anomaly detection for over 90 critical end-to-end flows ensuring adherence to regulatory mandated Critical Business Services (CBS) with a heightened focus on a subset of Platinum Clients. Services consists of multiple sub domains: Digital Access Channels, Payments processing, Investor and Issuer Services, Core Banking, Liquidity, Trade & Working Capital and Data. What you'll do Strategy Definition & Delivery: Define and drive the strategy for Services BCC, ensuring alignment with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead and manage stakeholders during more significant disruptive events. Operational Excellence & Compliance: Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices. Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication. Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas. Continuous Improvement & Readiness: Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination. Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation. Team Leadership & Performance: Set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization. What we'll need from you 10+ years of relevant industry experience. Proven leadership managing and influencing global teams, direct, matrix and stakeholders. Strong track record in crisis management and leading responses to disruptive events. Demonstrated success driving results and continuous improvement in production. Experienced with organizational transformation. Exceptional stakeholder and relationship management capabilities. Experience with financial planning and cost discipline. Exceptional staff engagement and talent development skills. Ability to navigate and lead within large, complex organizations. What we can offer you This role offers the opportunity to build broad and in-depth knowledge of Services key business domains, largely dominated by rapidly growing Payments processing. Every day there will be new challenges and opportunities to develop new skills and foster relationships that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), and receive a competitive base salary (annually reviewed), plus a range of benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is inclusive and supportive. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Details Job Family Group: Technology Job Family: Applications Support Time Type: Full time Skills & Notes Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Mar 20, 2026
Full time
Overview Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support hybrid working and our scale and diversity presents ample opportunities to grow your career at Citi. Our enterprise strategy is imbedding modern engineering practices, state of the art AI and technological transformation, underpinned by a talented workforce who are integral to our Aspirations, Business and Clients success. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team / Role Overview The primary objective of the role is to lead a global team that coordinates exceptional Services response to major technology events (planned or unplanned). Team responsibilities encompass oversight of 24x7 service anomaly detection for over 90 critical end-to-end flows ensuring adherence to regulatory mandated Critical Business Services (CBS) with a heightened focus on a subset of Platinum Clients. Services consists of multiple sub domains: Digital Access Channels, Payments processing, Investor and Issuer Services, Core Banking, Liquidity, Trade & Working Capital and Data. What you'll do Strategy Definition & Delivery: Define and drive the strategy for Services BCC, ensuring alignment with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead and manage stakeholders during more significant disruptive events. Operational Excellence & Compliance: Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices. Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication. Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas. Continuous Improvement & Readiness: Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination. Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation. Team Leadership & Performance: Set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization. What we'll need from you 10+ years of relevant industry experience. Proven leadership managing and influencing global teams, direct, matrix and stakeholders. Strong track record in crisis management and leading responses to disruptive events. Demonstrated success driving results and continuous improvement in production. Experienced with organizational transformation. Exceptional stakeholder and relationship management capabilities. Experience with financial planning and cost discipline. Exceptional staff engagement and talent development skills. Ability to navigate and lead within large, complex organizations. What we can offer you This role offers the opportunity to build broad and in-depth knowledge of Services key business domains, largely dominated by rapidly growing Payments processing. Every day there will be new challenges and opportunities to develop new skills and foster relationships that can drive your career. We work hard to have a positive financial and social impact on the communities we serve. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), and receive a competitive base salary (annually reviewed), plus a range of benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is inclusive and supportive. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Details Job Family Group: Technology Job Family: Applications Support Time Type: Full time Skills & Notes Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Altum Consulting
Director - Enterprise Risk
Altum Consulting
About the Business This is a global organisation with a strong focus on responsible growth and long-term resilience. As part of their continued evolution, they are strengthening the risk function. The organisation operates across multiple functions and geographies, with a leadership team that values clear insight, commercial thinking, and strong stakeholder engagement. About the Opportunity This is a senior role within the Enterprise Risk function reporting directly to the CRO, responsible for helping ensure operational risk is vitally important to the board. Working closely with senior leaders across the organisation, you will help shape how risk is identified, analysed, and managed across a range of areas. Key responsibilities will include: Developing and improving the organisation's approach to identifying and managing operational risks Partnering with technology teams to assess and quantify cyber-related risks Producing clear, data-driven analysis and reporting to support executive decision-making Acting as a trusted advisor to senior stakeholders across multiple functions This role offers strong exposure to senior leadership across the organisation and the ability to influence is important. A Bit About You You will be an experienced risk professional who is comfortable working at a senior level and influencing senior leadership. You will likely bring: Around 10+ years of experience in operational or enterprise risk within a large organisation Experience liaising with the SLT A track record of implementing or improving operational risk frameworks Strong analytical capability, including the ability to apply quantitative or scenario-based risk analysis The ability to communicate complex ideas to stakeholders at different levels A pragmatic, commercially minded approach to balancing risk management with business objectives
Mar 19, 2026
Full time
About the Business This is a global organisation with a strong focus on responsible growth and long-term resilience. As part of their continued evolution, they are strengthening the risk function. The organisation operates across multiple functions and geographies, with a leadership team that values clear insight, commercial thinking, and strong stakeholder engagement. About the Opportunity This is a senior role within the Enterprise Risk function reporting directly to the CRO, responsible for helping ensure operational risk is vitally important to the board. Working closely with senior leaders across the organisation, you will help shape how risk is identified, analysed, and managed across a range of areas. Key responsibilities will include: Developing and improving the organisation's approach to identifying and managing operational risks Partnering with technology teams to assess and quantify cyber-related risks Producing clear, data-driven analysis and reporting to support executive decision-making Acting as a trusted advisor to senior stakeholders across multiple functions This role offers strong exposure to senior leadership across the organisation and the ability to influence is important. A Bit About You You will be an experienced risk professional who is comfortable working at a senior level and influencing senior leadership. You will likely bring: Around 10+ years of experience in operational or enterprise risk within a large organisation Experience liaising with the SLT A track record of implementing or improving operational risk frameworks Strong analytical capability, including the ability to apply quantitative or scenario-based risk analysis The ability to communicate complex ideas to stakeholders at different levels A pragmatic, commercially minded approach to balancing risk management with business objectives
Remote Enterprise B2B Media Sales Director
Raconteur Media Ltd.
A leading B2B media company is looking for an experienced Account Director to drive new business growth and expand valuable client relationships. In this senior role, you'll oversee the full sales cycle, engage with senior decision-makers, and achieve ambitious revenue goals. Ideal candidates should have 4-7 years of media sales experience and a proven track record in high-stakes environments, excelling in consultative selling and complex solution selling. This position offers hybrid work flexibility and additional perks.
Mar 19, 2026
Full time
A leading B2B media company is looking for an experienced Account Director to drive new business growth and expand valuable client relationships. In this senior role, you'll oversee the full sales cycle, engage with senior decision-makers, and achieve ambitious revenue goals. Ideal candidates should have 4-7 years of media sales experience and a proven track record in high-stakes environments, excelling in consultative selling and complex solution selling. This position offers hybrid work flexibility and additional perks.
Associate Director - Tech PR
Touch of Truth
Associate Director This is a rare and exciting role working for one of the most innovative and trusted brands in the world, helping to shape and maintain their global leadership on AI. e have an exciting opportunity for an Associate Director to work across the Commercial business (enterprise technology comms), which spans AI, cloud services, productivity software, business applications and devices, including brands such as Copilot, Teams, Azure, Microsoft 365 and Surface. We are looking for someone passionate about the technology sector who is seeking a role where they can make a difference and create a lasting legacy in one of the world's largest communications firms. Your experience working in large agencies, managing big-name tech accounts will be invaluable in navigating this role and the complex work streams we operate. As well as bringing a wealth of skills and experience to the team, we are looking for someone who is still curious and open to learning. With this opportunity you also get the chance to be involved with Edelman initiatives beyond your day-to-day client responsibilities, such as our AI transformation, marketing, culture and IP development, dependent on the candidate's specific area of interest and expertise. Responsibilities Skills and Experience with dedicated B2B experience (consumer Strong communication skills, verbal and written - able to develop high quality strategy, written documents and proposals and manage junior and senior team members Experience in developing plans which take complex technology and translate it into meaningful benefits for business and societyExcellent UK media relations, and understanding and experience of engaging non-traditional creators The ability and experience to provide senior clients with clear, confident, and well-informed strategic counsel. Excellent negotiation skills and ability to manage expectations against budgets/resultsIt started with one man's passion to make an impact through stories 70 years later, we are the world's largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected. We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum. Since Dan Edelman founded the firm in 1952, we have remained an independent, family-run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other.We offer more than just a career - we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. Our culture is built on trust, innovation, and inclusivity, where unique perspectives are not only welcomed, but celebrated. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients' business. Join our Talent CommunityJoin our talent community to receive the latest DJE Holdings news and content, and to be notified when job openings match your skills and experience.
Mar 18, 2026
Full time
Associate Director This is a rare and exciting role working for one of the most innovative and trusted brands in the world, helping to shape and maintain their global leadership on AI. e have an exciting opportunity for an Associate Director to work across the Commercial business (enterprise technology comms), which spans AI, cloud services, productivity software, business applications and devices, including brands such as Copilot, Teams, Azure, Microsoft 365 and Surface. We are looking for someone passionate about the technology sector who is seeking a role where they can make a difference and create a lasting legacy in one of the world's largest communications firms. Your experience working in large agencies, managing big-name tech accounts will be invaluable in navigating this role and the complex work streams we operate. As well as bringing a wealth of skills and experience to the team, we are looking for someone who is still curious and open to learning. With this opportunity you also get the chance to be involved with Edelman initiatives beyond your day-to-day client responsibilities, such as our AI transformation, marketing, culture and IP development, dependent on the candidate's specific area of interest and expertise. Responsibilities Skills and Experience with dedicated B2B experience (consumer Strong communication skills, verbal and written - able to develop high quality strategy, written documents and proposals and manage junior and senior team members Experience in developing plans which take complex technology and translate it into meaningful benefits for business and societyExcellent UK media relations, and understanding and experience of engaging non-traditional creators The ability and experience to provide senior clients with clear, confident, and well-informed strategic counsel. Excellent negotiation skills and ability to manage expectations against budgets/resultsIt started with one man's passion to make an impact through stories 70 years later, we are the world's largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected. We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum. Since Dan Edelman founded the firm in 1952, we have remained an independent, family-run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other.We offer more than just a career - we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. Our culture is built on trust, innovation, and inclusivity, where unique perspectives are not only welcomed, but celebrated. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients' business. Join our Talent CommunityJoin our talent community to receive the latest DJE Holdings news and content, and to be notified when job openings match your skills and experience.
MCR Property Group
Chief Executive Officer / Group Managing Director - Hospitality
MCR Property Group
Chief Executive Officer / Group Managing Director Hospitality Platform 3-5 Star Portfolio Central London UK & European Expansion Location: London The Mandate We are seeking a commercially astute and strategically driven CEO / Group Managing Director to lead and scale an established hospitality platform comprising five operating assets in Central London. The portfolio spans 3-, 4- and 5-star properties, offering a diversified operating base and strong foundations for growth. The next phase of the business requires a leader capable of driving operational performance across the existing estate while executing a disciplined expansion strategy across the UK and selected European markets. This is a full platform leadership role with responsibility for strategy, performance and growth. The Opportunity Reporting to the Board, you will have full accountability for: Defining and executing the medium-term growth strategy Driving EBITDA expansion and asset-level performance Institutionalising systems, reporting and governance Leading acquisitions, developments and strategic partnerships Building a scalable operating structure to support UK and European expansion Core Responsibilities Strategic & Corporate Leadership Develop and implement a 3-5-year platform strategy Lead capital allocation and investment decisions Act as principal interface with shareholders and external stakeholders Establish clear governance and performance frameworks Operational & Financial Performance Full P&L responsibility across all assets Optimise RevPAR, ADR, GOP and EBITDA performance Oversee revenue management, distribution, sales and marketing strategy Drive cost control, operational efficiency and margin enhancement Brand & Asset Positioning Oversee positioning across 3-5-star segments Ensure consistency in service standards and guest experience Align asset-level strategies with overall platform objectives Leadership & Culture Build and lead a high-performing executive and property-level team Embed accountability, data-led decision-making and commercial discipline Develop organisational capability to support international growth Candidate Profile Proven CEO, Group MD or senior regional leadership experience within a multi-site hotel platform Strong background across 3-5-star assets Experience operating in gateway cities (London experience advantageous) Demonstrable track record of scaling hospitality businesses Strong financial fluency and investor credibility Strategic thinker with hands-on operational capability Minimum 10-15 years senior leadership experience within multi-site hospitality environments Demonstrated ability to build high-performance cultures and attract senior talent Track record of delivering measurable enterprise value growth across hospitality assets Experience engaging with institutional investors, boards and capital partners Proven experience leading hotel rebranding initiatives and asset refurbishment programmes The Offer Established Central London platform Clear UK & European growth mandate Direct strategic influence and enterprise value creation Competitive base salary with performance-related incentive aligned to growth Executive compensation package commensurate with experience, including performance-linked incentives
Mar 18, 2026
Full time
Chief Executive Officer / Group Managing Director Hospitality Platform 3-5 Star Portfolio Central London UK & European Expansion Location: London The Mandate We are seeking a commercially astute and strategically driven CEO / Group Managing Director to lead and scale an established hospitality platform comprising five operating assets in Central London. The portfolio spans 3-, 4- and 5-star properties, offering a diversified operating base and strong foundations for growth. The next phase of the business requires a leader capable of driving operational performance across the existing estate while executing a disciplined expansion strategy across the UK and selected European markets. This is a full platform leadership role with responsibility for strategy, performance and growth. The Opportunity Reporting to the Board, you will have full accountability for: Defining and executing the medium-term growth strategy Driving EBITDA expansion and asset-level performance Institutionalising systems, reporting and governance Leading acquisitions, developments and strategic partnerships Building a scalable operating structure to support UK and European expansion Core Responsibilities Strategic & Corporate Leadership Develop and implement a 3-5-year platform strategy Lead capital allocation and investment decisions Act as principal interface with shareholders and external stakeholders Establish clear governance and performance frameworks Operational & Financial Performance Full P&L responsibility across all assets Optimise RevPAR, ADR, GOP and EBITDA performance Oversee revenue management, distribution, sales and marketing strategy Drive cost control, operational efficiency and margin enhancement Brand & Asset Positioning Oversee positioning across 3-5-star segments Ensure consistency in service standards and guest experience Align asset-level strategies with overall platform objectives Leadership & Culture Build and lead a high-performing executive and property-level team Embed accountability, data-led decision-making and commercial discipline Develop organisational capability to support international growth Candidate Profile Proven CEO, Group MD or senior regional leadership experience within a multi-site hotel platform Strong background across 3-5-star assets Experience operating in gateway cities (London experience advantageous) Demonstrable track record of scaling hospitality businesses Strong financial fluency and investor credibility Strategic thinker with hands-on operational capability Minimum 10-15 years senior leadership experience within multi-site hospitality environments Demonstrated ability to build high-performance cultures and attract senior talent Track record of delivering measurable enterprise value growth across hospitality assets Experience engaging with institutional investors, boards and capital partners Proven experience leading hotel rebranding initiatives and asset refurbishment programmes The Offer Established Central London platform Clear UK & European growth mandate Direct strategic influence and enterprise value creation Competitive base salary with performance-related incentive aligned to growth Executive compensation package commensurate with experience, including performance-linked incentives
Director, EU Services (Life Sciences SaaS- Europe or UK)
Kivo
Director, EU Services (Life Sciences SaaS- Europe or UK) Location: UK Function: Professional Services Reports to: Head of Services Role Summary The Director, EU Services is a senior, customer-facing leader who owns the full post-sale journey for Kivo's European customer portfolio. The primary focus of this role is driving customer outcomes, retention, and expansion through proactive success management-complemented by hands on platform implementation expertise and responsive technical support. You will build deep, trusted relationships with EU-based life-sciences customers, serve as their strategic partner throughout their time with Kivo, and lead implementations that set customers up for long-term success. This role thrives at the intersection of strategic account management and operational delivery in regulated environments. While primarily EU-focused, the role may require occasional time shifting to support US-based implementation projects. What You'll Do Customer Success Working in partnership with the Director, Customer Success: Own account health: Manage a portfolio of EU accounts as the primary strategic point of contact post-implementation: lead QBRs, conduct regular health-check calls, track adoption metrics, and proactively identify and mitigate risk. Drive outcomes and expansion: Build and maintain tailored success plans aligned to each customer's business goals; partner with Sales to identify, qualify, and advance expansion and upsell opportunities within your portfolio. Executive alignment: Cultivate senior-level relationships within customer organizations; deliver executive-ready insights, business reviews, and ROI narratives that reinforce Kivo's value. Champion the customer: Serve as the primary voice of EU customers internally-surface product feedback, advocate for roadmap priorities, and collaborate with Product on features and packaged offerings that reflect EU market needs. Manage upgrades and adoption: Proactively manage customers through new feature releases and configuration changes, ensuring smooth adoption and building internal champions who drive platform utilization. Customer Support As an integral member of the global Support Team: Resolve issues: Provide responsive support via email, chat, and ticketing systems (e.g., Zendesk, Jira); troubleshoot and resolve platform, configuration, and process-related issues across your customer portfolio. Escalate effectively: Triage and elevate complex technical issues to Engineering or Product with clear reproduction steps and customer impact assessments. Build the knowledge base: Document common issues, resolutions, and best practices to strengthen the internal knowledge base and reduce repeat ticket volume. Be the expert: Maintain deep working knowledge of the Kivo platform to guide users on navigation, configuration, integrations, and EU compliance best practices. Implementation Consulting Working in partnership with the US-based implementation team: Deliver implementations: Lead end-to-end implementations of the Kivo platform through structured project management: project charter, timelines, RAID logs, stakeholder communications, and executive readouts. Design & configure: Facilitate discovery and design workshops; translate regulated process requirements (GxP, 21 CFR Part 11 / Annex 11) into configured platform solutions with documented decisions and guide the adoption of Kivo. Support validation: Support the customer's validation workstream by educating customers in the Kivo validation methodology and providing an orientation to Kivo documentation. Support data migration: Partner with the Data Migration team on discovery, field mapping, dry-run coordination, and production cutover checklists for compliant data transfers. Enable go-live: Guide customers through change management activities: defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization. Sales Support Working in partnership with the Sales team and Account Executives: Represent Kivo to EU Prospects: Conduct Kivo product demos to prospective EU customers and assist Account Executives in the qualification and discovery for prospective EU customers. What You've Done 8-10+ years of experience in a customer success, implementation, or blended services role within a life-sciences SaaS environment (pharma, biotech, med-device, or CRO). A robust and knowledgeable R&D (Regulatory, Clinical, Quality) background. Hands on experience with life-sciences SaaS platforms for Regulatory, Clinical Operations, and/or Quality process and document management. Demonstrated track record of owning customer retention, expansion, and satisfaction metrics (GRR, NRR, NPS/CSAT) across a portfolio of enterprise accounts. Working knowledge of regulated industry requirements (GxP, 21 CFR Part 11 / Annex 11) and comfort supporting validation deliverables (CSA/CSV). Experience leading software implementations in a regulated environment, including project planning, stakeholder management, and go live delivery. Excellent written and verbal communication skills in English; comfortable presenting to technical users and C suite stakeholders alike. Based in the EU with the flexibility to occasionally time shift for US based project collaboration.
Mar 18, 2026
Full time
Director, EU Services (Life Sciences SaaS- Europe or UK) Location: UK Function: Professional Services Reports to: Head of Services Role Summary The Director, EU Services is a senior, customer-facing leader who owns the full post-sale journey for Kivo's European customer portfolio. The primary focus of this role is driving customer outcomes, retention, and expansion through proactive success management-complemented by hands on platform implementation expertise and responsive technical support. You will build deep, trusted relationships with EU-based life-sciences customers, serve as their strategic partner throughout their time with Kivo, and lead implementations that set customers up for long-term success. This role thrives at the intersection of strategic account management and operational delivery in regulated environments. While primarily EU-focused, the role may require occasional time shifting to support US-based implementation projects. What You'll Do Customer Success Working in partnership with the Director, Customer Success: Own account health: Manage a portfolio of EU accounts as the primary strategic point of contact post-implementation: lead QBRs, conduct regular health-check calls, track adoption metrics, and proactively identify and mitigate risk. Drive outcomes and expansion: Build and maintain tailored success plans aligned to each customer's business goals; partner with Sales to identify, qualify, and advance expansion and upsell opportunities within your portfolio. Executive alignment: Cultivate senior-level relationships within customer organizations; deliver executive-ready insights, business reviews, and ROI narratives that reinforce Kivo's value. Champion the customer: Serve as the primary voice of EU customers internally-surface product feedback, advocate for roadmap priorities, and collaborate with Product on features and packaged offerings that reflect EU market needs. Manage upgrades and adoption: Proactively manage customers through new feature releases and configuration changes, ensuring smooth adoption and building internal champions who drive platform utilization. Customer Support As an integral member of the global Support Team: Resolve issues: Provide responsive support via email, chat, and ticketing systems (e.g., Zendesk, Jira); troubleshoot and resolve platform, configuration, and process-related issues across your customer portfolio. Escalate effectively: Triage and elevate complex technical issues to Engineering or Product with clear reproduction steps and customer impact assessments. Build the knowledge base: Document common issues, resolutions, and best practices to strengthen the internal knowledge base and reduce repeat ticket volume. Be the expert: Maintain deep working knowledge of the Kivo platform to guide users on navigation, configuration, integrations, and EU compliance best practices. Implementation Consulting Working in partnership with the US-based implementation team: Deliver implementations: Lead end-to-end implementations of the Kivo platform through structured project management: project charter, timelines, RAID logs, stakeholder communications, and executive readouts. Design & configure: Facilitate discovery and design workshops; translate regulated process requirements (GxP, 21 CFR Part 11 / Annex 11) into configured platform solutions with documented decisions and guide the adoption of Kivo. Support validation: Support the customer's validation workstream by educating customers in the Kivo validation methodology and providing an orientation to Kivo documentation. Support data migration: Partner with the Data Migration team on discovery, field mapping, dry-run coordination, and production cutover checklists for compliant data transfers. Enable go-live: Guide customers through change management activities: defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization. Sales Support Working in partnership with the Sales team and Account Executives: Represent Kivo to EU Prospects: Conduct Kivo product demos to prospective EU customers and assist Account Executives in the qualification and discovery for prospective EU customers. What You've Done 8-10+ years of experience in a customer success, implementation, or blended services role within a life-sciences SaaS environment (pharma, biotech, med-device, or CRO). A robust and knowledgeable R&D (Regulatory, Clinical, Quality) background. Hands on experience with life-sciences SaaS platforms for Regulatory, Clinical Operations, and/or Quality process and document management. Demonstrated track record of owning customer retention, expansion, and satisfaction metrics (GRR, NRR, NPS/CSAT) across a portfolio of enterprise accounts. Working knowledge of regulated industry requirements (GxP, 21 CFR Part 11 / Annex 11) and comfort supporting validation deliverables (CSA/CSV). Experience leading software implementations in a regulated environment, including project planning, stakeholder management, and go live delivery. Excellent written and verbal communication skills in English; comfortable presenting to technical users and C suite stakeholders alike. Based in the EU with the flexibility to occasionally time shift for US based project collaboration.
Tech PR Associate Director - AI, Cloud & Enterprise
Edelman DXI
A leading global communications firm is seeking an Associate Director to lead AI and enterprise technology communications. The ideal candidate has extensive B2B experience, strong communication skills, and can navigate complex technology. This role involves ongoing learning and contributing to initiatives beyond client responsibilities, ensuring a significant impact in the technology sector while fostering a culture of trust and innovation.
Mar 18, 2026
Full time
A leading global communications firm is seeking an Associate Director to lead AI and enterprise technology communications. The ideal candidate has extensive B2B experience, strong communication skills, and can navigate complex technology. This role involves ongoing learning and contributing to initiatives beyond client responsibilities, ensuring a significant impact in the technology sector while fostering a culture of trust and innovation.
Adecco
Programme Director (KYC & CLM)
Adecco City, London
My Banking client is seeking to recruit a Programme Director on an initial 12 month contract based in London. It is hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives. The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments. Position Description Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance. Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation. Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments. Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists. Promote a culture of collaboration, accountability, and continuous improvement. Qualifications and Experience Educated to degree level or equivalent experience. Leading large, complex transformation programmes within global or corporate banking. Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes. Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations. Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). Preferred Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions Preferred Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams. Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators.
Mar 18, 2026
Contractor
My Banking client is seeking to recruit a Programme Director on an initial 12 month contract based in London. It is hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme / change delivery to support and drive strategic initiatives. The candidate will have deep expertise across CLM and KYC, particularly implementation and rollout of the Fenergo platform and a good record in delivering complex change programmes in regulated banking environments. Position Description Lead the planning, mobilisation, and delivery of the enterprise-wide CLM and KYC programme, with specific accountability for successful implementation, customisation, and adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic alignment and regulatory compliance. Drive delivery of target-state CLM capabilities, including onboarding, periodic reviews, KYC refresh, client documentation, screening processes, and end to end workflow optimisation. Lead the business and technical deployment of Fenergo, ensuring platform configuration aligns with regulatory, product, and operational requirements across client segments. Lead and inspire a cross-functional team of programme managers, business analysts, solution architects, technical leads, and change specialists. Promote a culture of collaboration, accountability, and continuous improvement. Qualifications and Experience Educated to degree level or equivalent experience. Leading large, complex transformation programmes within global or corporate banking. Deep expertise in Client Lifecycle Management and KYC, with proven delivery of regulatory and operational change programmes. Hands on experience implementing or significantly enhancing the Fenergo CLM platform, including configuration, integration, and rollout Strong knowledge of AML, KYC, CDD/EDD regulations and global regulatory expectations. Experience with additional CLM, workflow, and screening tools (e.g., Pega, Appian, FircoSoft, Actimize). Preferred Understanding of enterprise client data models, digital workflow, case management, automation (RPA/AI), and document management solutions Preferred Demonstrated ability to lead multi year programmes with sizeable budgets, complex business processes, and cross functional teams. Exceptional stakeholder management and influencing skills, including experience working with senior executives and regulators.
Associate Director - Tech PR
Edelman DXI
Associate Director This is a rare and exciting role working for one of the most innovative and trusted brands in the world, helping to shape and maintain their global leadership on AI. e have an exciting opportunity for an Associate Director to work across the Commercial business (enterprise technology comms), which spans AI, cloud services, productivity software, business applications and devices, including brands such as Copilot, Teams, Azure, Microsoft 365 and Surface. We are looking for someone passionate about the technology sector who is seeking a role where they can make a difference and create a lasting legacy in one of the world's largest communications firms. Your experience working in large agencies, managing big-name tech accounts will be invaluable in navigating this role and the complex work streams we operate. As well as bringing a wealth of skills and experience to the team, we are looking for someone who is still curious and open to learning. With this opportunity you also get the chance to be involved with Edelman initiatives beyond your day-to-day client responsibilities, such as our AI transformation, marketing, culture and IP development, dependent on the candidate's specific area of interest and expertise. Responsibilities Skills and Experience with dedicated B2B experience (consumer Strong communication skills, verbal and written - able to develop high quality strategy, written documents and proposals and manage junior and senior team members Experience in developing plans which take complex technology and translate it into meaningful benefits for business and societyExcellent UK media relations, and understanding and experience of engaging non-traditional creators The ability and experience to provide senior clients with clear, confident, and well-informed strategic counsel. Excellent negotiation skills and ability to manage expectations against budgets/resultsIt started with one man's passion to make an impact through stories 70 years later, we are the world's largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected. We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum. Since Dan Edelman founded the firm in 1952, we have remained an independent, family-run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other.We offer more than just a career - we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. Our culture is built on trust, innovation, and inclusivity, where unique perspectives are not only welcomed, but celebrated. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients' business. Join our Talent CommunityJoin our talent community to receive the latest DJE Holdings news and content, and to be notified when job openings match your skills and experience.
Mar 18, 2026
Full time
Associate Director This is a rare and exciting role working for one of the most innovative and trusted brands in the world, helping to shape and maintain their global leadership on AI. e have an exciting opportunity for an Associate Director to work across the Commercial business (enterprise technology comms), which spans AI, cloud services, productivity software, business applications and devices, including brands such as Copilot, Teams, Azure, Microsoft 365 and Surface. We are looking for someone passionate about the technology sector who is seeking a role where they can make a difference and create a lasting legacy in one of the world's largest communications firms. Your experience working in large agencies, managing big-name tech accounts will be invaluable in navigating this role and the complex work streams we operate. As well as bringing a wealth of skills and experience to the team, we are looking for someone who is still curious and open to learning. With this opportunity you also get the chance to be involved with Edelman initiatives beyond your day-to-day client responsibilities, such as our AI transformation, marketing, culture and IP development, dependent on the candidate's specific area of interest and expertise. Responsibilities Skills and Experience with dedicated B2B experience (consumer Strong communication skills, verbal and written - able to develop high quality strategy, written documents and proposals and manage junior and senior team members Experience in developing plans which take complex technology and translate it into meaningful benefits for business and societyExcellent UK media relations, and understanding and experience of engaging non-traditional creators The ability and experience to provide senior clients with clear, confident, and well-informed strategic counsel. Excellent negotiation skills and ability to manage expectations against budgets/resultsIt started with one man's passion to make an impact through stories 70 years later, we are the world's largest communications firm, which fosters an environment where people feel empowered to take the kind of bold action that makes careers, reshapes industries, and creates the unexpected. We are one global team, over 6,000 strong across 60 offices, grounded by our shared values. We promise an experience where our employees see that boldness is possibility, empathy is progress, and curiosity is momentum. Since Dan Edelman founded the firm in 1952, we have remained an independent, family-run business, and our culture is one that brings understanding, collaboration, and respect to our work and to each other.We offer more than just a career - we offer a place to grow, make a meaningful impact, and help drive change alongside some of the brightest minds in the industry. Our culture is built on trust, innovation, and inclusivity, where unique perspectives are not only welcomed, but celebrated. At Edelman, your ambitions are supported, your voice matters and your work contributes to shaping the future of communications and clients' business. Join our Talent CommunityJoin our talent community to receive the latest DJE Holdings news and content, and to be notified when job openings match your skills and experience.

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