Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns that can vary across an 08:00 to 18:00 timeline. Team members are expected to participate in an out of hours 24x7 On Call escalation roster. Team members are also expected to participate in occasional out of hours support e.g. scheduled changes such as periodic security patching. Main responsibilities: Installation, Administration and Maintenance of SQL Server environments - versions & Azure also AWS desirable. Setup High-Availability as part of Disaster Recovery Strategy for the SQL environments, where required. (SQL Failover Clustering, Database Mirroring, and SQL Merge/Transactional Replication). Support for SQL server - Asynchronous/Synchronous replication. Monitoring and Performance Tuning; Physical Server Level, Database level (Database settings and options) and query tuning. (Maintaining Index fragmentation, SQL storage, memory settings, monitoring CPU usage and Disk I/O activity etc). Maintain SQL servers set up with local VMware VMDKs hosted on NetApp presentable storage drives (LUNS). Understand database Backup and Restoration Strategy - RPO/RTO strategy. (Native SQL Backups via SQL Server Agent/Commvault agent based/NetApp snap mirroring). Administration of internal maintenance tasks - SQL Backups/DBCC checks/Index maintenance. Database recovery/restore process via manual/automated processes. Troubleshoot various issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL Server ). Create Users/Groups and assign permissions based on the level of database access the user/groups require - Individual/Group/Role based (Security). Knowledge of cross connectivity to various data sources - SQL Server/Oracle/Access/Informix/Azure etc. (Security and General Administration). Documenting major changes to the SQL Servers. Adherence to strict Change Control process for minor/test and production changes. Application of SQL Server Service Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactive management of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort by working to resolve escalated support calls (3rd level) or critical problems. Skills, experience and qualifications: 5+ years' experience supporting large SQL Server environments including application installation, configuration and integration. SQL Server 2012 to 2019 clustering, Data Warehouses and Reporting Services. Experience working with and supporting Always On Availability Groups. Strong understanding of Disaster Recovery solutions and principles. Strong Windows Server operating system skills with exposure to Active Directory and Clustering. Exposure to and use of Enterprise Monitoring Tools such as Microsoft System Centre Operations Manager (SCOM). Experience working with Microsoft Azure is highly regarded. Strong understanding of VMware virtual server technologies (vSphere / ESXi) would be highly regarded. Strong ITIL experience with Incident, Change and Problem Management. Strong awareness of technology trends. Experience of working with global project and programmes would be highly regarded. Experience of working with Agile SCRUM delivery methodologies would be highly regarded. Experience of working within multi skilled Agile Sprint delivery teams (preferable) would be highly regarded.
Jul 06, 2025
Full time
Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns that can vary across an 08:00 to 18:00 timeline. Team members are expected to participate in an out of hours 24x7 On Call escalation roster. Team members are also expected to participate in occasional out of hours support e.g. scheduled changes such as periodic security patching. Main responsibilities: Installation, Administration and Maintenance of SQL Server environments - versions & Azure also AWS desirable. Setup High-Availability as part of Disaster Recovery Strategy for the SQL environments, where required. (SQL Failover Clustering, Database Mirroring, and SQL Merge/Transactional Replication). Support for SQL server - Asynchronous/Synchronous replication. Monitoring and Performance Tuning; Physical Server Level, Database level (Database settings and options) and query tuning. (Maintaining Index fragmentation, SQL storage, memory settings, monitoring CPU usage and Disk I/O activity etc). Maintain SQL servers set up with local VMware VMDKs hosted on NetApp presentable storage drives (LUNS). Understand database Backup and Restoration Strategy - RPO/RTO strategy. (Native SQL Backups via SQL Server Agent/Commvault agent based/NetApp snap mirroring). Administration of internal maintenance tasks - SQL Backups/DBCC checks/Index maintenance. Database recovery/restore process via manual/automated processes. Troubleshoot various issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL Server ). Create Users/Groups and assign permissions based on the level of database access the user/groups require - Individual/Group/Role based (Security). Knowledge of cross connectivity to various data sources - SQL Server/Oracle/Access/Informix/Azure etc. (Security and General Administration). Documenting major changes to the SQL Servers. Adherence to strict Change Control process for minor/test and production changes. Application of SQL Server Service Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactive management of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort by working to resolve escalated support calls (3rd level) or critical problems. Skills, experience and qualifications: 5+ years' experience supporting large SQL Server environments including application installation, configuration and integration. SQL Server 2012 to 2019 clustering, Data Warehouses and Reporting Services. Experience working with and supporting Always On Availability Groups. Strong understanding of Disaster Recovery solutions and principles. Strong Windows Server operating system skills with exposure to Active Directory and Clustering. Exposure to and use of Enterprise Monitoring Tools such as Microsoft System Centre Operations Manager (SCOM). Experience working with Microsoft Azure is highly regarded. Strong understanding of VMware virtual server technologies (vSphere / ESXi) would be highly regarded. Strong ITIL experience with Incident, Change and Problem Management. Strong awareness of technology trends. Experience of working with global project and programmes would be highly regarded. Experience of working with Agile SCRUM delivery methodologies would be highly regarded. Experience of working within multi skilled Agile Sprint delivery teams (preferable) would be highly regarded.
About the role: In the Lead Qualification Specialist role, you will engage with high-priority inbound leads to cultivate and qualify leads. You will communicate with Director-level and above prospects to understand business needs, key initiatives, budget and approval processes. Lead Qualification Specialists also facilitate proper lead transition to internal Account Executives to ensure a world-class client experience. Please note, this is an entry-level role and we are looking for recent (or upcoming) graduates to join us in the Summer. There are London & Barcelona opportunities available. Your day-to-day role will be conducted in English, therefore full proficiency in English is required. What you will do: Quickly engage with inbound leads from to capitalize on prospect's interest in Gartner Assist in creating campaigns, recommendations, and business cases which will accelerate the sales opportunity and drive growth for the Become a Client Channel Execute email outreach utilizing campaign management tools, and make outbound calls to enrich prospect information and experience by understanding: Lead profile, key initiatives, challenges, and most critical priorities Utilize internal tools and work with Territory Management team to route leads appropriately Deliver a summary of the opportunity and background of client needs/expectations with the aligned business partners Coordinate and partner with sales executives to progress leads and opportunities throughout the sales cycle Leverage internal CRM and engagement platforms to track opportunities and completed sales Continuous professional development through world class training, sales coaching, and mentorship with access to industry leading research and thought leadership Ability for career growth within the team - Professional mentorships, continuous coaching, and upward mobility for high performers What you will need: Bachelor's Degree is preferred, in any discipline (ideally with a Business focus) Business level fluency in English Telephone sales and persuasiveness skills Project management skills Computer skills with working knowledge of the MS Office Suite (Outlook, Word and Excel) Strong will to win and executive presence Demonstrate written and verbal communication skills What you will get: Extensive support: work closely with and learn from colleagues, mentors, and managers. Make an impact: affect executives' priorities and opportunities. Meet great people: collaborate with like-minded, goal-oriented peers and mentors who are always there to help. Be empowered: join an organization that allows associates to reach their full potential in an environment where everyone has equitable access to opportunities. Have fun: socialize with other teams around the globe. Fuel your future: develop your skill set as you look ahead to your future career. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support 15,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:95667
Jul 06, 2025
Full time
About the role: In the Lead Qualification Specialist role, you will engage with high-priority inbound leads to cultivate and qualify leads. You will communicate with Director-level and above prospects to understand business needs, key initiatives, budget and approval processes. Lead Qualification Specialists also facilitate proper lead transition to internal Account Executives to ensure a world-class client experience. Please note, this is an entry-level role and we are looking for recent (or upcoming) graduates to join us in the Summer. There are London & Barcelona opportunities available. Your day-to-day role will be conducted in English, therefore full proficiency in English is required. What you will do: Quickly engage with inbound leads from to capitalize on prospect's interest in Gartner Assist in creating campaigns, recommendations, and business cases which will accelerate the sales opportunity and drive growth for the Become a Client Channel Execute email outreach utilizing campaign management tools, and make outbound calls to enrich prospect information and experience by understanding: Lead profile, key initiatives, challenges, and most critical priorities Utilize internal tools and work with Territory Management team to route leads appropriately Deliver a summary of the opportunity and background of client needs/expectations with the aligned business partners Coordinate and partner with sales executives to progress leads and opportunities throughout the sales cycle Leverage internal CRM and engagement platforms to track opportunities and completed sales Continuous professional development through world class training, sales coaching, and mentorship with access to industry leading research and thought leadership Ability for career growth within the team - Professional mentorships, continuous coaching, and upward mobility for high performers What you will need: Bachelor's Degree is preferred, in any discipline (ideally with a Business focus) Business level fluency in English Telephone sales and persuasiveness skills Project management skills Computer skills with working knowledge of the MS Office Suite (Outlook, Word and Excel) Strong will to win and executive presence Demonstrate written and verbal communication skills What you will get: Extensive support: work closely with and learn from colleagues, mentors, and managers. Make an impact: affect executives' priorities and opportunities. Meet great people: collaborate with like-minded, goal-oriented peers and mentors who are always there to help. Be empowered: join an organization that allows associates to reach their full potential in an environment where everyone has equitable access to opportunities. Have fun: socialize with other teams around the globe. Fuel your future: develop your skill set as you look ahead to your future career. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support 15,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:95667
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Delivery Manager - Customer - NESO Location: Wokingham, GB, RG41 5BN Division: NESO Customer, Digital Platforms and DevSecOps Mod Job Type: Full Time Requisition Number: 67523 Department: ESO Job Function: Information Technology Description: About the Role National Energy System Operator's (NESO) strength lies in our people. Together, we're shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow. NESO are now looking for a Senior Delivery Manager - Customer to join us. The purpose of this role is to build and maintain partnership with the Directorate(s) to achieve business outcomes through Digital Products, Solutions and Services with pace, quality, security and reliability. This role is accountable for the creation, delivery and performance of those Digital Products, Solutions and Services as part of the DD&T functional plan for the directorate(s). As part of the business partnership, this role is responsible for developing and delivering a strategic Digital, Data and Technology roadmap that aligns to the business goals and outcomes. This role may be required to attend Leadership meeting of directorate(s) in order to achieve close collaboration with the directorate and the teams. This role is also accountable to provide advisory and consultation on optimization of end-to-end processes, optimizing through integrated system dependencies and customer needs. As the main point of escalation for the directorate area, this role will provide advice, consultation and sharing of best practices on digital technologies, data, and the ever-changing nature of technology landscape. This role owns the Agile DevSecOps delivery of the product(s)/ program of works for the directorate. This role will be accountable for the operational stability as it relates to the directorate's systems. This role manages the end-to-end process of design, develop, test and deploy and run the Digital Products and services that meet the needs and expectations of users and stakeholders. Reporting to the Head of Delivery, it is a key leadership role and provides the focus for creating a strong Digital delivery services that drives NESO's ability to be an operationally resilient, secure, and digital first organization. As such, the role will play a key role in driving the reputation, critical delivery both programmatic and operational, and strategy for digital, data and technology in NESO and with our customers. The role will be based out of either our Wokingham or Warwick office, with the expectation of 3-4 days per week in said office, and will require travel to NESO's other offices in Wokingham, Warwick, London, and Glasgow. Key Accountabilities Partner with the directorate(s) and business stakeholders to determine the contribution that business and technology delivery and improvements can make to achieving business objectives; connecting strategies across programs, supporting prioritizing business outcomes/user stories across the programs and enabling joined up business readiness and change plans. Understand and translate NESO's priorities, outcomes and vision in relation to specific scope into digital charters and roadmaps. Plan and manage the delivery process, including the budget, timeline, resources, risks, issues, dependencies, and quality standards. Own and manage the functional Digital delivery plan for the directorate. Be the champion of and actively embrace Agile DevSecOps principles and modern engineering practices in collaboration with the modernization team. Continuously explore new practices and automation opportunities to achieve pace, quality and reliability of digital solutions. Own operational aspects of the Digital product and solution. Make decisions that are commercially, technically, and operationally sound and consistent with the DD&T strategy and direction. Work with other technical leaders e.g. Senior Delivery Manager, Senior Platform Manager, Architects, Business Analysis team(s) in DD&T to provide a seamless service to the wider organization, and promote a culture of collaboration, innovation, and excellence. Adopt and embrace on best practices, guard rails and golden paths set out by the platform to enable adoption, reliability and quality of the releases. Adopt and demonstrate adherence through metrics on coding standards, best practices, and design patterns for development in an automated way. Build strong relationships with the technology partners who provide the platforms, and with other partners who offer services to manage, enhance, and run the platforms. Provide the first line of assurance on the product and the system, and handle the risks and mitigation plans to maintain stable and resilient platforms. Lead, manage, and develop a diverse team of engineering experts, and encourage a culture of learning, growth, and performance. Make smart commercial decisions and demonstrate a solid understanding of IT financial management. Adopt and embrace modern engineering practices to improve development team's security, compliance, costs, and time-to-business value through improved developer experiences and self-service within a secure, governed framework. Stay current with the latest trends and developments in technology and identify opportunities for improvement and innovation. Conduct regular system audits and prepare for major releases; manage the change control process and deployment strategy. Establish and enforce governance and best practices for platform usage to maintain data integrity and security. Provide technical leadership, guidance, and mentoring to the team, and foster a cooperative and productive work environment. Communicate, collaborate and influence effectively other key roles such as senior platform managers for other platforms, legacy integration, enterprise architecture and senior delivery managers. Continuously evaluate and measure the impact, value, and user satisfaction of the digital solution and identify opportunities for further improvement or enhancement. About You This is an important appointment and requires a strategic and impactful leader with broad technology exposure, enterprise scale and strong management skills, able to impact and influence at senior levels, developing strategies & roadmaps. Working effectively with 3rd parties and outsourced services is key. Successful candidates will demonstrate the following: Strong stakeholder management and relationship-building skills, effective communication and presentation and the ability to negotiate, influence, and collaborate with various internal and external parties. Strong knowledge of Customer Domain including Customer operation best practices, customer experience trends and capabilities, Customer data management best practices etc. Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain. Knowledge of modern software engineering principles and practices, such as DevSecOps, continuous integration and delivery (CI/CD), infrastructure as code, microservices, and cloud-native architectures. Knowledge of platforms, such as Salesforce, MuleSoft, Azure or similar technologies, and their capabilities, limitations, and best practices. Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions that meet business requirements and align with the enterprise architecture. Highly outcome-focused, and the ability to understand and translate the needs and expectations of the users and stakeholders into effective digital solutions. Track record on managing issues effectively during priority incidents and ensuring team morale is maintained. Strong ability to create a performance driven culture in the team including 3rd parties working as a seamless single team. Commercial astuteness when dealing with 3rd parties and ability to manage cost effectively and through both technical and commercial optimization. Skills in leading and managing a team of engineers, including setting goals, providing feedback, coaching, mentoring, and developing talent. Skills in communicating and collaborating effectively with various stakeholders, such as senior delivery managers, enterprise architects, and vendors. Skills in troubleshooting technical issues and resolving problems or setting future direction with a strong balance of technical/architectural, operational and commercial parameters aligned to overarching digitalisation strategy and intent. High level of professionalism, integrity, and ethical standards, and the ability to comply with the relevant policies, standards, regulations, and principles. Excellent leadership, management, and communication skills, and the ability to inspire, motivate, and coordinate diverse and multidisciplinary teams. A passion for continuous improvement, innovation, and learning, and the ability to adapt to the changing needs and demands of the digital environment. Essentials A degree in Management, Computer Science, or Engineering or have the equivalent management-based digital, data or technology specific industry experience. . click apply for full job details
Jul 06, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Delivery Manager - Customer - NESO Location: Wokingham, GB, RG41 5BN Division: NESO Customer, Digital Platforms and DevSecOps Mod Job Type: Full Time Requisition Number: 67523 Department: ESO Job Function: Information Technology Description: About the Role National Energy System Operator's (NESO) strength lies in our people. Together, we're shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow. NESO are now looking for a Senior Delivery Manager - Customer to join us. The purpose of this role is to build and maintain partnership with the Directorate(s) to achieve business outcomes through Digital Products, Solutions and Services with pace, quality, security and reliability. This role is accountable for the creation, delivery and performance of those Digital Products, Solutions and Services as part of the DD&T functional plan for the directorate(s). As part of the business partnership, this role is responsible for developing and delivering a strategic Digital, Data and Technology roadmap that aligns to the business goals and outcomes. This role may be required to attend Leadership meeting of directorate(s) in order to achieve close collaboration with the directorate and the teams. This role is also accountable to provide advisory and consultation on optimization of end-to-end processes, optimizing through integrated system dependencies and customer needs. As the main point of escalation for the directorate area, this role will provide advice, consultation and sharing of best practices on digital technologies, data, and the ever-changing nature of technology landscape. This role owns the Agile DevSecOps delivery of the product(s)/ program of works for the directorate. This role will be accountable for the operational stability as it relates to the directorate's systems. This role manages the end-to-end process of design, develop, test and deploy and run the Digital Products and services that meet the needs and expectations of users and stakeholders. Reporting to the Head of Delivery, it is a key leadership role and provides the focus for creating a strong Digital delivery services that drives NESO's ability to be an operationally resilient, secure, and digital first organization. As such, the role will play a key role in driving the reputation, critical delivery both programmatic and operational, and strategy for digital, data and technology in NESO and with our customers. The role will be based out of either our Wokingham or Warwick office, with the expectation of 3-4 days per week in said office, and will require travel to NESO's other offices in Wokingham, Warwick, London, and Glasgow. Key Accountabilities Partner with the directorate(s) and business stakeholders to determine the contribution that business and technology delivery and improvements can make to achieving business objectives; connecting strategies across programs, supporting prioritizing business outcomes/user stories across the programs and enabling joined up business readiness and change plans. Understand and translate NESO's priorities, outcomes and vision in relation to specific scope into digital charters and roadmaps. Plan and manage the delivery process, including the budget, timeline, resources, risks, issues, dependencies, and quality standards. Own and manage the functional Digital delivery plan for the directorate. Be the champion of and actively embrace Agile DevSecOps principles and modern engineering practices in collaboration with the modernization team. Continuously explore new practices and automation opportunities to achieve pace, quality and reliability of digital solutions. Own operational aspects of the Digital product and solution. Make decisions that are commercially, technically, and operationally sound and consistent with the DD&T strategy and direction. Work with other technical leaders e.g. Senior Delivery Manager, Senior Platform Manager, Architects, Business Analysis team(s) in DD&T to provide a seamless service to the wider organization, and promote a culture of collaboration, innovation, and excellence. Adopt and embrace on best practices, guard rails and golden paths set out by the platform to enable adoption, reliability and quality of the releases. Adopt and demonstrate adherence through metrics on coding standards, best practices, and design patterns for development in an automated way. Build strong relationships with the technology partners who provide the platforms, and with other partners who offer services to manage, enhance, and run the platforms. Provide the first line of assurance on the product and the system, and handle the risks and mitigation plans to maintain stable and resilient platforms. Lead, manage, and develop a diverse team of engineering experts, and encourage a culture of learning, growth, and performance. Make smart commercial decisions and demonstrate a solid understanding of IT financial management. Adopt and embrace modern engineering practices to improve development team's security, compliance, costs, and time-to-business value through improved developer experiences and self-service within a secure, governed framework. Stay current with the latest trends and developments in technology and identify opportunities for improvement and innovation. Conduct regular system audits and prepare for major releases; manage the change control process and deployment strategy. Establish and enforce governance and best practices for platform usage to maintain data integrity and security. Provide technical leadership, guidance, and mentoring to the team, and foster a cooperative and productive work environment. Communicate, collaborate and influence effectively other key roles such as senior platform managers for other platforms, legacy integration, enterprise architecture and senior delivery managers. Continuously evaluate and measure the impact, value, and user satisfaction of the digital solution and identify opportunities for further improvement or enhancement. About You This is an important appointment and requires a strategic and impactful leader with broad technology exposure, enterprise scale and strong management skills, able to impact and influence at senior levels, developing strategies & roadmaps. Working effectively with 3rd parties and outsourced services is key. Successful candidates will demonstrate the following: Strong stakeholder management and relationship-building skills, effective communication and presentation and the ability to negotiate, influence, and collaborate with various internal and external parties. Strong knowledge of Customer Domain including Customer operation best practices, customer experience trends and capabilities, Customer data management best practices etc. Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain. Knowledge of modern software engineering principles and practices, such as DevSecOps, continuous integration and delivery (CI/CD), infrastructure as code, microservices, and cloud-native architectures. Knowledge of platforms, such as Salesforce, MuleSoft, Azure or similar technologies, and their capabilities, limitations, and best practices. Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions that meet business requirements and align with the enterprise architecture. Highly outcome-focused, and the ability to understand and translate the needs and expectations of the users and stakeholders into effective digital solutions. Track record on managing issues effectively during priority incidents and ensuring team morale is maintained. Strong ability to create a performance driven culture in the team including 3rd parties working as a seamless single team. Commercial astuteness when dealing with 3rd parties and ability to manage cost effectively and through both technical and commercial optimization. Skills in leading and managing a team of engineers, including setting goals, providing feedback, coaching, mentoring, and developing talent. Skills in communicating and collaborating effectively with various stakeholders, such as senior delivery managers, enterprise architects, and vendors. Skills in troubleshooting technical issues and resolving problems or setting future direction with a strong balance of technical/architectural, operational and commercial parameters aligned to overarching digitalisation strategy and intent. High level of professionalism, integrity, and ethical standards, and the ability to comply with the relevant policies, standards, regulations, and principles. Excellent leadership, management, and communication skills, and the ability to inspire, motivate, and coordinate diverse and multidisciplinary teams. A passion for continuous improvement, innovation, and learning, and the ability to adapt to the changing needs and demands of the digital environment. Essentials A degree in Management, Computer Science, or Engineering or have the equivalent management-based digital, data or technology specific industry experience. . click apply for full job details
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview With over 50 years of experience, our M&A Team have advised on over 2,000 deals across 40 countries since 2013, with a combined deal value of over $50 billion USD in 2024. Our specialists consist of qualified lawyers, brokers, and insurance professionals who advise private equity, corporates, sovereign wealth, individuals and advisors in respect of the placement of M&A insurance (for example, warranty and indemnity and/or contingent risk insurance) in connections with domestic and international M&A transactions. The team is now looking for a professional background (Corporate Lawyer, W&I Insurance, accountancy, tax, investment banking would be considered) to join their team as an Associate Director. How you'll make an impact 1) Associate Director to act as the client and insurer lead for transactions with enterprise values of between £2m and £1bn+ c.70% of time Work with junior members of the team to create and tailor submissions for the market to review Collate and negotiate terms received from the market in order to put together 'Non-Binding Indications' reports for clients Discuss the options and our recommendations with clients and corporate lawyers. Act as the lead during the underwriting process by being the primary contact for both lawyers and underwriters Lead policy negotiations and discussions with both client and underwriter, with a view to achieving the best outcome for the client Work to tight timelines to make sure all policy documentation is ready to incept on signing of the deal. 2) Widen client and prospect base c. 20% of time Arrange meetings/ presentations with existing contacts (from previous deals / personal relationships) and new prospects Be involved in strategy meetings to ultimately grow the team book and the personal contact base 3) Transactional Insurance Market c.10% of time Monitoring and coordinating regular meetings with both existing transactional insurers, and those new to the market. About you Qualifications We are ideally looking for a 1 to 3 year PQE lawyer with experience in Corporate law Experience in W&I processes as a junior lawyer preferable Skills/other Ability to problem-solve and deliver under pressure against tight deadlines Strong interpersonal and negotiation skills Authentic communication skills for varying audience Excellent planning and analytical skills Ability to take ownership of new instructions with confidence Eligable to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Jul 06, 2025
Full time
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview With over 50 years of experience, our M&A Team have advised on over 2,000 deals across 40 countries since 2013, with a combined deal value of over $50 billion USD in 2024. Our specialists consist of qualified lawyers, brokers, and insurance professionals who advise private equity, corporates, sovereign wealth, individuals and advisors in respect of the placement of M&A insurance (for example, warranty and indemnity and/or contingent risk insurance) in connections with domestic and international M&A transactions. The team is now looking for a professional background (Corporate Lawyer, W&I Insurance, accountancy, tax, investment banking would be considered) to join their team as an Associate Director. How you'll make an impact 1) Associate Director to act as the client and insurer lead for transactions with enterprise values of between £2m and £1bn+ c.70% of time Work with junior members of the team to create and tailor submissions for the market to review Collate and negotiate terms received from the market in order to put together 'Non-Binding Indications' reports for clients Discuss the options and our recommendations with clients and corporate lawyers. Act as the lead during the underwriting process by being the primary contact for both lawyers and underwriters Lead policy negotiations and discussions with both client and underwriter, with a view to achieving the best outcome for the client Work to tight timelines to make sure all policy documentation is ready to incept on signing of the deal. 2) Widen client and prospect base c. 20% of time Arrange meetings/ presentations with existing contacts (from previous deals / personal relationships) and new prospects Be involved in strategy meetings to ultimately grow the team book and the personal contact base 3) Transactional Insurance Market c.10% of time Monitoring and coordinating regular meetings with both existing transactional insurers, and those new to the market. About you Qualifications We are ideally looking for a 1 to 3 year PQE lawyer with experience in Corporate law Experience in W&I processes as a junior lawyer preferable Skills/other Ability to problem-solve and deliver under pressure against tight deadlines Strong interpersonal and negotiation skills Authentic communication skills for varying audience Excellent planning and analytical skills Ability to take ownership of new instructions with confidence Eligable to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
About this Role: Our Business Development teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission-critical priorities and uncover opportunities to deliver client value through the lens of the industry in which they operate. Gartner Business Developers drive the full sales cycle, from identifying prospects to closure and transition of new accounts to the account management team. Our Business Development teams are relentless about building trust-based, value-add relationships with clients, delivering long-term client value, and building their book of business over time. While driven for results, they are also highly collaborative with account management teams in handing off business and ensuring an exceptional client experience. Business Development Executives will be given a territory of Large-Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. Clients of the Large-Enterprise sales teams have +$1 billion in annual revenue. What you will do: Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations. Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPIs are met. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: 5+ years' B2B sales experience, preferably within complex, intangible sales environments. Business development or new-client acquisition experience in a selling role highly desired. Experience selling to and/or influencing C-level executives. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Willingness to conduct travel as needed. Progression within Business Development Executive Roles: Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance. Gartner has a promote-from-within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in the current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. Typical internal promotions include: Business Development Director Team Lead Sales Manager Most of our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Collaborative, team-oriented culture that embraces diversity. Professional development and unlimited growth opportunities. Our awards and accolades: Fortune World's Most Admired Companies . Forbes America's Best Employers . Forbes America's Best Employers for Diversity . Forbes America's Best Employers for Women 2022. Human Rights Campaign Corporate Equality Index Best Places to Work for LGBTQ Equality . Disability Equality Index Award for Best Places to Work for Disability Inclusion . Newsweek America's Most Responsible Companies . Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID: 99370 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link:
Jul 06, 2025
Full time
About this Role: Our Business Development teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission-critical priorities and uncover opportunities to deliver client value through the lens of the industry in which they operate. Gartner Business Developers drive the full sales cycle, from identifying prospects to closure and transition of new accounts to the account management team. Our Business Development teams are relentless about building trust-based, value-add relationships with clients, delivering long-term client value, and building their book of business over time. While driven for results, they are also highly collaborative with account management teams in handing off business and ensuring an exceptional client experience. Business Development Executives will be given a territory of Large-Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. Clients of the Large-Enterprise sales teams have +$1 billion in annual revenue. What you will do: Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations. Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPIs are met. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: 5+ years' B2B sales experience, preferably within complex, intangible sales environments. Business development or new-client acquisition experience in a selling role highly desired. Experience selling to and/or influencing C-level executives. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Willingness to conduct travel as needed. Progression within Business Development Executive Roles: Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance. Gartner has a promote-from-within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in the current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. Typical internal promotions include: Business Development Director Team Lead Sales Manager Most of our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Collaborative, team-oriented culture that embraces diversity. Professional development and unlimited growth opportunities. Our awards and accolades: Fortune World's Most Admired Companies . Forbes America's Best Employers . Forbes America's Best Employers for Diversity . Forbes America's Best Employers for Women 2022. Human Rights Campaign Corporate Equality Index Best Places to Work for LGBTQ Equality . Disability Equality Index Award for Best Places to Work for Disability Inclusion . Newsweek America's Most Responsible Companies . Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID: 99370 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link:
We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager, you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance and service reports to the Retail Engineering Director. Skills & Experience: Proven experience as an Application Support Manager or Lead within Financial Services or similarly regulated industries. Technical Expertise: Strong knowledge of Microsoft technologies: C#, VB.NET, SQL, IIS, .NET Core. Cloud and containerization experience with Azure, Docker, and AKS. Familiarity with modern web technologies, including React, REST APIs, and SOAP architectures. Skilled in managing P1/P2 incidents, business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace, Azure Application Insights, or similar platforms. Ability to use monitoring data to enhance application performance and user experience. Tools & Processes: Proficient with service and change management platforms: ServiceNow, JIRA Service Desk, Azure DevOps. Experienced in bug tracking, documentation, and change workflows. Proven people management, mentoring, and performance development experience. Proven ability to work cross-functionally with IT Service Desk, Infrastructure, and Engineering teams. Analytical & Communication Skills: Strong problem-solving abilities with a data-driven approach to service improvement. Excellent verbal and written communication skills; adept at conveying complex technical information to non-technical audiences. Security Awareness: Good understanding of enterprise security best practices and experience mitigating application vulnerabilities. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Why Just? We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We've made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity. What's clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
Jul 06, 2025
Full time
We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager, you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance and service reports to the Retail Engineering Director. Skills & Experience: Proven experience as an Application Support Manager or Lead within Financial Services or similarly regulated industries. Technical Expertise: Strong knowledge of Microsoft technologies: C#, VB.NET, SQL, IIS, .NET Core. Cloud and containerization experience with Azure, Docker, and AKS. Familiarity with modern web technologies, including React, REST APIs, and SOAP architectures. Skilled in managing P1/P2 incidents, business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace, Azure Application Insights, or similar platforms. Ability to use monitoring data to enhance application performance and user experience. Tools & Processes: Proficient with service and change management platforms: ServiceNow, JIRA Service Desk, Azure DevOps. Experienced in bug tracking, documentation, and change workflows. Proven people management, mentoring, and performance development experience. Proven ability to work cross-functionally with IT Service Desk, Infrastructure, and Engineering teams. Analytical & Communication Skills: Strong problem-solving abilities with a data-driven approach to service improvement. Excellent verbal and written communication skills; adept at conveying complex technical information to non-technical audiences. Security Awareness: Good understanding of enterprise security best practices and experience mitigating application vulnerabilities. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Why Just? We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We've made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity. What's clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
Location: London, UK Reporting to: Vice President, Global Manufacturing Technology & Supply Job Summary The Associate Director, Global Supply Planning is responsible for end-to-end (E2E) supply planning activities for Orchard s cell and gene therapy supply chain managing GMP plasmids, Vector Products (VP) and Drug Products (DP). This includes manufacturing planning at Orchard's Contract Development and Manufacturing Organisations (CDMO's) and ongoing management and control of Orchard's GMP Inventory for Clinical and Commercial Operations. The job holder is part of the Global Manufacturing Technology & Supply leadership team, and will be expected to provide thought leadership on best supply planning practices supporting the overall Tech Ops strategic objectives. Key Elements and Responsibilities Supply Planning Lead the Supply Planning process within Technical Operations for all programs and channel to operations addressing demand from Clinical, Medical and Commercial Lead a cross functional Demand Planning Process Generate supply and inventory planning across all of Orchard's supply network and time horizons. Inventory and Master Data Management Develop the Material Requirements Planning (MRP) strategy, Proactively manage obsolete inventory within the CDMO and 3rd party logistics (3PL) network Manage 3rd party cold storage providers Ensure master data accuracy Lead the creation of inventory and storage policies in line with the latest GMP regulations. Own and manage existing ERP system and support any future implementation of enterprise systems such as ERP and/or Advanced Planning Systems. Manufacturing Planning and Execution Ensure sufficient supplies of Clinical and Commercial Vector Product (VP) and capacity for Drug Product (DP) manufacturing Manage CDMO GMP Supply Ordering and Delivery for Plasmids, VP and DP Oversee the administration of all CDMO manufacturing financial transactions. KPIs and Process Improvements Define, monitor and strive to improve Key Performance Indicators to create a continuous improvement culture and collaborative planning environment Identify and implement key supply chain related initiatives with internal stakeholders and external partners to improve supply chain efficiency. Required Knowledge At least 12 years of end-to-end supply chain experience with a minimum of 5 years of relevant biotechnology or pharmaceutical industry in roles across supply chain planning operations and external manufacturing in a global matrix Relevant experience in cell & gene therapy and autologous ex-vivo gene therapy is ideal Strong track record of effective team leadership, preferably in global organisations. Proven experience in Demand/Supply Planning and Sales & Operations Experienced in developing, implementing, and leading strategic initiatives which deliver change, continuous improvement and Operational Excellence to the business Experience in managing and implementing supply chain systems across multiple areas of supply chain such as traditional ERP and SaaS technology Strong Working knowledge of regulatory frameworks (FDA, EMA etc) GMP manufacturing and GMP storage requirements Proven collaborative planning and relationship management experience in the biologics contract manufacturing or similar industry. Skills & Abilities Action-oriented and resourceful Highly influential individual, able to navigate a complex landscape of stakeholders at all levels Builds trusted partnerships and works collaboratively to meet shared objectives Team-player as well as a highly supportive team lead with a continuous improvement coaching style and lead by example mentality Resilient, works well under pressure and is able to prioritise and make robust decisions Plans and prioritizing work to meet commitments aligned with organizational goals Proven track record of achieving results. Education Minimum of bachelor's degree in supply chain management, Life Sciences, Business Management or Engineering with relevant qualifications and experience in Supply Chain Operations and/or Operational Business Planning.
Jul 06, 2025
Full time
Location: London, UK Reporting to: Vice President, Global Manufacturing Technology & Supply Job Summary The Associate Director, Global Supply Planning is responsible for end-to-end (E2E) supply planning activities for Orchard s cell and gene therapy supply chain managing GMP plasmids, Vector Products (VP) and Drug Products (DP). This includes manufacturing planning at Orchard's Contract Development and Manufacturing Organisations (CDMO's) and ongoing management and control of Orchard's GMP Inventory for Clinical and Commercial Operations. The job holder is part of the Global Manufacturing Technology & Supply leadership team, and will be expected to provide thought leadership on best supply planning practices supporting the overall Tech Ops strategic objectives. Key Elements and Responsibilities Supply Planning Lead the Supply Planning process within Technical Operations for all programs and channel to operations addressing demand from Clinical, Medical and Commercial Lead a cross functional Demand Planning Process Generate supply and inventory planning across all of Orchard's supply network and time horizons. Inventory and Master Data Management Develop the Material Requirements Planning (MRP) strategy, Proactively manage obsolete inventory within the CDMO and 3rd party logistics (3PL) network Manage 3rd party cold storage providers Ensure master data accuracy Lead the creation of inventory and storage policies in line with the latest GMP regulations. Own and manage existing ERP system and support any future implementation of enterprise systems such as ERP and/or Advanced Planning Systems. Manufacturing Planning and Execution Ensure sufficient supplies of Clinical and Commercial Vector Product (VP) and capacity for Drug Product (DP) manufacturing Manage CDMO GMP Supply Ordering and Delivery for Plasmids, VP and DP Oversee the administration of all CDMO manufacturing financial transactions. KPIs and Process Improvements Define, monitor and strive to improve Key Performance Indicators to create a continuous improvement culture and collaborative planning environment Identify and implement key supply chain related initiatives with internal stakeholders and external partners to improve supply chain efficiency. Required Knowledge At least 12 years of end-to-end supply chain experience with a minimum of 5 years of relevant biotechnology or pharmaceutical industry in roles across supply chain planning operations and external manufacturing in a global matrix Relevant experience in cell & gene therapy and autologous ex-vivo gene therapy is ideal Strong track record of effective team leadership, preferably in global organisations. Proven experience in Demand/Supply Planning and Sales & Operations Experienced in developing, implementing, and leading strategic initiatives which deliver change, continuous improvement and Operational Excellence to the business Experience in managing and implementing supply chain systems across multiple areas of supply chain such as traditional ERP and SaaS technology Strong Working knowledge of regulatory frameworks (FDA, EMA etc) GMP manufacturing and GMP storage requirements Proven collaborative planning and relationship management experience in the biologics contract manufacturing or similar industry. Skills & Abilities Action-oriented and resourceful Highly influential individual, able to navigate a complex landscape of stakeholders at all levels Builds trusted partnerships and works collaboratively to meet shared objectives Team-player as well as a highly supportive team lead with a continuous improvement coaching style and lead by example mentality Resilient, works well under pressure and is able to prioritise and make robust decisions Plans and prioritizing work to meet commitments aligned with organizational goals Proven track record of achieving results. Education Minimum of bachelor's degree in supply chain management, Life Sciences, Business Management or Engineering with relevant qualifications and experience in Supply Chain Operations and/or Operational Business Planning.
Job Description Summary As the Global Infrastructure and Operations Lead (GIO) for Europe you will be part of Sysco's Global Business Technology Infrastructure organization. Sysco's Business Technology department brings together technology and process expertise into one streamlined, customer and business-oriented team. Our focus is to provide innovative business solutions that eliminate waste, maximize customer satisfaction, and improve business productivity. This highly visible critical role will be focused on ensuring delivery of technical operations strategy and services across Sysco Europe's infrastructure landscape. In this advanced role, you will lead an overall central team of 100 resources (both employees and contractors with 6-8 direct reports) to deliver best in class IT Services. You will be required to collaborate and partner with business and other technical leaders at all levels across Sysco's global landscape by exhibiting advanced communication and influence skills, work under high demands, manage multiple sometimes competing priorities, ensure implementation of best practices and techniques, have deep and extensive knowledge of key infrastructure capabilities (including network, cloud technologies, data centres etc.), and be able to efficiently communicate to those various partners with varying levels of understanding. The ability to assess and understand existing, complex technical solutions is a must along with having the strategic vision to simplify and modernize systems, remove redundancies and improve inefficiencies. Essential Functions Develop a strong advanced understanding of Sysco's European business units, their goals, business strategy and technology landscape. Work with business and technology leaders to execute the technical operations strategy, future state vision and technology roadmaps to achieve strategic goals. Define, document and maintain comprehensive infrastructure views (current and future) Possess strong financial acumen and demonstrated experience managing a large budget; agility to reforecast and make strategic and tactical changes as the business ebbs and flows. Execute the future state infrastructure vision and Sysco's global infrastructure strategy, aligning with global Enterprise Architecture (EA) standards/guidelines. Provide technology leadership, infrastructure oversight and high-level solution design guidance for key technology initiatives and strategic planning. Contribute to initial infrastructure set-up and project requirements. Assure that a long-term support process is in-place including managed support, ongoing patching and updates, monitoring and callout alerts and support contracts with partners. Stay vigilant on up to date on emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis root cause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due diligence and advance an M&A playbook. Successfully impact and influence in both a direct and matrixed organizational structures. Prioritize and is highly organized; agile to handle multiple competing priorities. Exhibit highly seasoned interpersonal and communications skills that are highly credible and sustainable across all levels of leadership and partner groups. Established a communications protocol that ensure regular, ad hoc communications are clear timely to all stakeholders. Translate highly technical vernacular into layperson's terms, can flex from concise messages to the very detailed and is able to tell the story to the most senior leader and up and down the hierarchy. Is agile and realistic in scope formation with creative solutions that meet the restraints and demands within the Sysco culture. Balance by thinking globally and acting locally. Model and demonstrate diversity and inclusive behaviours in all ways of work; exhibits cultural awareness in said diverse settings (Global; European markets) and has experience of successfully leading across those markets. Adopt and lead through appropriate change management tools and plans with the ability to work through transformational agenda/s for centralized alignment, standardization, and ongoing efficiencies. Build and maintain effective working relationships with business/technology stakeholders, subject-matter experts and key vendor partners. Serve as primary contact manging vendor management; acumen in working through vendor management as appropriate or needed. Execute Sysco Europe network technology strategy and roadmap in conjunction with Sysco's overall strategy. Network technology includes WAN, SDLAN, Wireless RF, routers, cabling, switches, access points, VPN, mobile phone contracts, etc. Manage Sysco Europe cloud technologies and collocated data centers strategy and roadmap. Facilitate for Sysco Europe the adoption of cloud-based applications by guiding projects through the learning curve for server set-up, and turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, root cause analysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelor's degree in Computer science and or equivalent work experience. Vast experience in IT, with Infrastructure subdomain experience. Experienced as a senior people leader; preferably across multiple diverse geographies (Europe) Ability to lead, coach and develop teams of 100 located across expansive diverse geographies. Experience working in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across a 24/7 operation. Extensive knowledge of a wide variety of technologies including ERP, consumer-facing web/mobile, custom development, application integration, infrastructure, cloud, SaaS, and/or security technologies Self-starter and ability to drive results with minimal supervisory direction. Strong-interpersonal and influencing skills to enable effective completion of tasks both individually and within matrixed teams. Ability to break down complex, multi-faceted concepts into understandable solutions/options and effectively communicate to a range of business and technical audiences. Experience with Agile and DevOps environments is strongly preferred. Can sit anywhere in the existing European footprint; able to travel as required ( 25-30%). The above information has been designed to indicate the general nature and level of work performed by associates within this classification. IT is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Jul 06, 2025
Full time
Job Description Summary As the Global Infrastructure and Operations Lead (GIO) for Europe you will be part of Sysco's Global Business Technology Infrastructure organization. Sysco's Business Technology department brings together technology and process expertise into one streamlined, customer and business-oriented team. Our focus is to provide innovative business solutions that eliminate waste, maximize customer satisfaction, and improve business productivity. This highly visible critical role will be focused on ensuring delivery of technical operations strategy and services across Sysco Europe's infrastructure landscape. In this advanced role, you will lead an overall central team of 100 resources (both employees and contractors with 6-8 direct reports) to deliver best in class IT Services. You will be required to collaborate and partner with business and other technical leaders at all levels across Sysco's global landscape by exhibiting advanced communication and influence skills, work under high demands, manage multiple sometimes competing priorities, ensure implementation of best practices and techniques, have deep and extensive knowledge of key infrastructure capabilities (including network, cloud technologies, data centres etc.), and be able to efficiently communicate to those various partners with varying levels of understanding. The ability to assess and understand existing, complex technical solutions is a must along with having the strategic vision to simplify and modernize systems, remove redundancies and improve inefficiencies. Essential Functions Develop a strong advanced understanding of Sysco's European business units, their goals, business strategy and technology landscape. Work with business and technology leaders to execute the technical operations strategy, future state vision and technology roadmaps to achieve strategic goals. Define, document and maintain comprehensive infrastructure views (current and future) Possess strong financial acumen and demonstrated experience managing a large budget; agility to reforecast and make strategic and tactical changes as the business ebbs and flows. Execute the future state infrastructure vision and Sysco's global infrastructure strategy, aligning with global Enterprise Architecture (EA) standards/guidelines. Provide technology leadership, infrastructure oversight and high-level solution design guidance for key technology initiatives and strategic planning. Contribute to initial infrastructure set-up and project requirements. Assure that a long-term support process is in-place including managed support, ongoing patching and updates, monitoring and callout alerts and support contracts with partners. Stay vigilant on up to date on emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis root cause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due diligence and advance an M&A playbook. Successfully impact and influence in both a direct and matrixed organizational structures. Prioritize and is highly organized; agile to handle multiple competing priorities. Exhibit highly seasoned interpersonal and communications skills that are highly credible and sustainable across all levels of leadership and partner groups. Established a communications protocol that ensure regular, ad hoc communications are clear timely to all stakeholders. Translate highly technical vernacular into layperson's terms, can flex from concise messages to the very detailed and is able to tell the story to the most senior leader and up and down the hierarchy. Is agile and realistic in scope formation with creative solutions that meet the restraints and demands within the Sysco culture. Balance by thinking globally and acting locally. Model and demonstrate diversity and inclusive behaviours in all ways of work; exhibits cultural awareness in said diverse settings (Global; European markets) and has experience of successfully leading across those markets. Adopt and lead through appropriate change management tools and plans with the ability to work through transformational agenda/s for centralized alignment, standardization, and ongoing efficiencies. Build and maintain effective working relationships with business/technology stakeholders, subject-matter experts and key vendor partners. Serve as primary contact manging vendor management; acumen in working through vendor management as appropriate or needed. Execute Sysco Europe network technology strategy and roadmap in conjunction with Sysco's overall strategy. Network technology includes WAN, SDLAN, Wireless RF, routers, cabling, switches, access points, VPN, mobile phone contracts, etc. Manage Sysco Europe cloud technologies and collocated data centers strategy and roadmap. Facilitate for Sysco Europe the adoption of cloud-based applications by guiding projects through the learning curve for server set-up, and turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, root cause analysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelor's degree in Computer science and or equivalent work experience. Vast experience in IT, with Infrastructure subdomain experience. Experienced as a senior people leader; preferably across multiple diverse geographies (Europe) Ability to lead, coach and develop teams of 100 located across expansive diverse geographies. Experience working in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across a 24/7 operation. Extensive knowledge of a wide variety of technologies including ERP, consumer-facing web/mobile, custom development, application integration, infrastructure, cloud, SaaS, and/or security technologies Self-starter and ability to drive results with minimal supervisory direction. Strong-interpersonal and influencing skills to enable effective completion of tasks both individually and within matrixed teams. Ability to break down complex, multi-faceted concepts into understandable solutions/options and effectively communicate to a range of business and technical audiences. Experience with Agile and DevOps environments is strongly preferred. Can sit anywhere in the existing European footprint; able to travel as required ( 25-30%). The above information has been designed to indicate the general nature and level of work performed by associates within this classification. IT is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Job Description: Are you passionate about Data and Analytics (D&A) and excited about how it can completely transform the way an enterprise works? Do you have the strategic vision, technical expertise, and leadership skills to drive data-driven solutions? Do you want to work in a dynamic, fast-growing category? If so, you might be the ideal candidate for the role in the Data and Analytics function for Global Pet Nutrition (PN) at Mars. Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Digital First, has been mobilized by the Mars Pet Nutrition (PN) leadership team. Digital First places pet parents at the center of all we do in Mars PN, while digitalizing a wide range of business process areas, and creating future fit capabilities to achieve ambitious targets in top line growth, earnings, and pet parent centricity. The Digital First agenda requires Digitizing at scale and requires you to demonstrate significant thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while building and leading a team of world class data and analytics leaders. With Digital First, PN is moving to a Product based model to create business facing digital capabilities. Develop and maintain robust data pipelines and storage solutions to support data analytics and machine learning initiatives. Reporting to the Director-Data engineering solution, The role operates globally in collaboration with teams engineering teams across core products. Technical Leadership - Provide strong technical leadership to data engineers and DevOps engineers across growth product teams. Act as a thought partner in the design, implementation, and evolution of scalable data platforms and assets. Champion best practices in data engineering and foster a collaborative, innovative, and high-performance culture across teams. Engineering Standards and Frameworks: Define, maintain, and evolve data engineering standards, patterns, and frameworks that product teams can adopt. Ensure consistency, quality, and reusability across solutions. Serve as a point of accountability for technical decisions and architectural direction, while empowering product teams to execute effectively. DataOps Enablement and Optimization: Drive the adoption of modern DataOps principles to streamline engineering workflows. Partner with platform teams to establish CI/CD pipelines, observability standards that improve operational efficiency, reliability, and speed across data pipelines. Data Governance and Quality Assurance: Embed governance, security, and data quality practices into engineering workflows. Define guardrails and reference implementations for data access control, data lineage, and compliance. Promote consistent metadata management and enforce technical standards to ensure trust in data assets. Stakeholder Engagement: Collaborate with PN D&A leadership, PN product owners, and segment D&A leadership to synchronize and formulate data priorities aimed at maximizing value through data utilization. Knowledge / Experience Expertise in Commercial/Procurement Analytics. Experience in SAP (S/4 Hana). Experience with Spark, Databricks, or similar data processing tools. Stron g technical proficiency in data modelin g , SQL, NoSQL databases, and data warehousing . Hands-on experience with data pipeline development, ETL processes, and big data technolo g ies (e. g ., Hadoop, Spark, Kafka). Proficiency in cloud platforms such as AWS, Azure, or Goo g le Cloud and cloud-based data services (e.g ., AWS Redshift, Azure Synapse Analytics, Goog le Bi g Query). Experience with DataOps practices and tools, includin g CI/CD for data pipelines. Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. Stron g analytical and problem-solvin g skills with a focus on driving actionable insig hts from complex data sets. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Jul 06, 2025
Full time
Job Description: Are you passionate about Data and Analytics (D&A) and excited about how it can completely transform the way an enterprise works? Do you have the strategic vision, technical expertise, and leadership skills to drive data-driven solutions? Do you want to work in a dynamic, fast-growing category? If so, you might be the ideal candidate for the role in the Data and Analytics function for Global Pet Nutrition (PN) at Mars. Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Digital First, has been mobilized by the Mars Pet Nutrition (PN) leadership team. Digital First places pet parents at the center of all we do in Mars PN, while digitalizing a wide range of business process areas, and creating future fit capabilities to achieve ambitious targets in top line growth, earnings, and pet parent centricity. The Digital First agenda requires Digitizing at scale and requires you to demonstrate significant thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while building and leading a team of world class data and analytics leaders. With Digital First, PN is moving to a Product based model to create business facing digital capabilities. Develop and maintain robust data pipelines and storage solutions to support data analytics and machine learning initiatives. Reporting to the Director-Data engineering solution, The role operates globally in collaboration with teams engineering teams across core products. Technical Leadership - Provide strong technical leadership to data engineers and DevOps engineers across growth product teams. Act as a thought partner in the design, implementation, and evolution of scalable data platforms and assets. Champion best practices in data engineering and foster a collaborative, innovative, and high-performance culture across teams. Engineering Standards and Frameworks: Define, maintain, and evolve data engineering standards, patterns, and frameworks that product teams can adopt. Ensure consistency, quality, and reusability across solutions. Serve as a point of accountability for technical decisions and architectural direction, while empowering product teams to execute effectively. DataOps Enablement and Optimization: Drive the adoption of modern DataOps principles to streamline engineering workflows. Partner with platform teams to establish CI/CD pipelines, observability standards that improve operational efficiency, reliability, and speed across data pipelines. Data Governance and Quality Assurance: Embed governance, security, and data quality practices into engineering workflows. Define guardrails and reference implementations for data access control, data lineage, and compliance. Promote consistent metadata management and enforce technical standards to ensure trust in data assets. Stakeholder Engagement: Collaborate with PN D&A leadership, PN product owners, and segment D&A leadership to synchronize and formulate data priorities aimed at maximizing value through data utilization. Knowledge / Experience Expertise in Commercial/Procurement Analytics. Experience in SAP (S/4 Hana). Experience with Spark, Databricks, or similar data processing tools. Stron g technical proficiency in data modelin g , SQL, NoSQL databases, and data warehousing . Hands-on experience with data pipeline development, ETL processes, and big data technolo g ies (e. g ., Hadoop, Spark, Kafka). Proficiency in cloud platforms such as AWS, Azure, or Goo g le Cloud and cloud-based data services (e.g ., AWS Redshift, Azure Synapse Analytics, Goog le Bi g Query). Experience with DataOps practices and tools, includin g CI/CD for data pipelines. Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. Stron g analytical and problem-solvin g skills with a focus on driving actionable insig hts from complex data sets. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Job Description: Are you passionate about Data and Analytics (D&A) and excited about how it can completely transform the way an enterprise works? Do you have the strategic vision, technical expertise, and leadership skills to drive data-driven solutions? Do you want to work in a dynamic, fast-growing category? If so, you might be the ideal candidate for the role in the Data and Analytics function for Global Pet Nutrition (PN) at Mars. Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Digital First, has been mobilized by the Mars Pet Nutrition (PN) leadership team. Digital First places pet parents at the center of all we do in Mars PN, while digitalizing a wide range of business process areas, and creating future fit capabilities to achieve ambitious targets in top line growth, earnings, and pet parent centricity. The Digital First agenda requires Digitizing at scale and requires you to demonstrate significant thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while building and leading a team of world class data and analytics leaders. With Digital First, PN is moving to a Product based model to create business facing digital capabilities. Develop and maintain robust data pipelines and storage solutions to support data analytics and machine learning initiatives. Reporting to the Director-Data engineering solution, The role operates globally in collaboration with teams engineering teams across core products. Technical Leadership - Provide strong technical leadership to data engineers and DevOps engineers across growth product teams. Act as a thought partner in the design, implementation, and evolution of scalable data platforms and assets. Champion best practices in data engineering and foster a collaborative, innovative, and high-performance culture across teams. Engineering Standards and Frameworks: Define, maintain, and evolve data engineering standards, patterns, and frameworks that product teams can adopt. Ensure consistency, quality, and reusability across solutions. Serve as a point of accountability for technical decisions and architectural direction, while empowering product teams to execute effectively. DataOps Enablement and Optimization: Drive the adoption of modern DataOps principles to streamline engineering workflows. Partner with platform teams to establish CI/CD pipelines, observability standards that improve operational efficiency, reliability, and speed across data pipelines. Data Governance and Quality Assurance: Embed governance, security, and data quality practices into engineering workflows. Define guardrails and reference implementations for data access control, data lineage, and compliance. Promote consistent metadata management and enforce technical standards to ensure trust in data assets. Stakeholder Engagement: Collaborate with PN D&A leadership, PN product owners, and segment D&A leadership to synchronize and formulate data priorities aimed at maximizing value through data utilization. Knowledge / Experience Expertise in Commercial/Procurement Analytics. Experience in SAP (S/4 Hana). Experience with Spark, Databricks, or similar data processing tools. Stron g technical proficiency in data modelin g , SQL, NoSQL databases, and data warehousing . Hands-on experience with data pipeline development, ETL processes, and big data technolo g ies (e. g ., Hadoop, Spark, Kafka). Proficiency in cloud platforms such as AWS, Azure, or Goo g le Cloud and cloud-based data services (e.g ., AWS Redshift, Azure Synapse Analytics, Goog le Bi g Query). Experience with DataOps practices and tools, includin g CI/CD for data pipelines. Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. Stron g analytical and problem-solvin g skills with a focus on driving actionable insig hts from complex data sets. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Jul 06, 2025
Full time
Job Description: Are you passionate about Data and Analytics (D&A) and excited about how it can completely transform the way an enterprise works? Do you have the strategic vision, technical expertise, and leadership skills to drive data-driven solutions? Do you want to work in a dynamic, fast-growing category? If so, you might be the ideal candidate for the role in the Data and Analytics function for Global Pet Nutrition (PN) at Mars. Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Digital First, has been mobilized by the Mars Pet Nutrition (PN) leadership team. Digital First places pet parents at the center of all we do in Mars PN, while digitalizing a wide range of business process areas, and creating future fit capabilities to achieve ambitious targets in top line growth, earnings, and pet parent centricity. The Digital First agenda requires Digitizing at scale and requires you to demonstrate significant thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while building and leading a team of world class data and analytics leaders. With Digital First, PN is moving to a Product based model to create business facing digital capabilities. Develop and maintain robust data pipelines and storage solutions to support data analytics and machine learning initiatives. Reporting to the Director-Data engineering solution, The role operates globally in collaboration with teams engineering teams across core products. Technical Leadership - Provide strong technical leadership to data engineers and DevOps engineers across growth product teams. Act as a thought partner in the design, implementation, and evolution of scalable data platforms and assets. Champion best practices in data engineering and foster a collaborative, innovative, and high-performance culture across teams. Engineering Standards and Frameworks: Define, maintain, and evolve data engineering standards, patterns, and frameworks that product teams can adopt. Ensure consistency, quality, and reusability across solutions. Serve as a point of accountability for technical decisions and architectural direction, while empowering product teams to execute effectively. DataOps Enablement and Optimization: Drive the adoption of modern DataOps principles to streamline engineering workflows. Partner with platform teams to establish CI/CD pipelines, observability standards that improve operational efficiency, reliability, and speed across data pipelines. Data Governance and Quality Assurance: Embed governance, security, and data quality practices into engineering workflows. Define guardrails and reference implementations for data access control, data lineage, and compliance. Promote consistent metadata management and enforce technical standards to ensure trust in data assets. Stakeholder Engagement: Collaborate with PN D&A leadership, PN product owners, and segment D&A leadership to synchronize and formulate data priorities aimed at maximizing value through data utilization. Knowledge / Experience Expertise in Commercial/Procurement Analytics. Experience in SAP (S/4 Hana). Experience with Spark, Databricks, or similar data processing tools. Stron g technical proficiency in data modelin g , SQL, NoSQL databases, and data warehousing . Hands-on experience with data pipeline development, ETL processes, and big data technolo g ies (e. g ., Hadoop, Spark, Kafka). Proficiency in cloud platforms such as AWS, Azure, or Goo g le Cloud and cloud-based data services (e.g ., AWS Redshift, Azure Synapse Analytics, Goog le Bi g Query). Experience with DataOps practices and tools, includin g CI/CD for data pipelines. Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. Stron g analytical and problem-solvin g skills with a focus on driving actionable insig hts from complex data sets. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Senior Director, Marketing Operations and Analytics page is loaded Senior Director, Marketing Operations and Analytics Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5543 About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Jul 05, 2025
Full time
Senior Director, Marketing Operations and Analytics page is loaded Senior Director, Marketing Operations and Analytics Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5543 About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Director of Client Products. In this role, you will lead our Client Experience Cluster , overseeing a team of Product Managers dedicated to enhancing our B2B platform. Your role is pivotal in shaping products that empower employers to deliver exceptional experiences to their workforce and differentiate themselves from other employers. You will collaborate closely with cross-functional teams, including Engineering, Design, Sales, Marketing, and Client Success, to drive product innovation and ensure alignment with our business objectives. Your expertise in B2B SaaS product management will be instrumental in advancing our mission to make the world a better place to work by delivering cutting-edge solutions that meet employers' evolving needs. Key Responsibilities Strategic Leadership: Develop and execute the product vision and strategy for the Client Experience Cluster, aligning with company objectives and market needs. Define and manage a comprehensive product roadmap for B2B client-facing products, ensuring alignment with business goals and client requirements. Identify new opportunities for product innovation and expansion within the B2B SaaS space. Team Management and Development: Lead, mentor, and develop a team of Product Managers within the Client Experience Cluster. Foster a culture of continuous learning, collaboration, and high performance. Hold team members accountable for their performance and professional growth. Client-Centric Focus: Champion a deep understanding of client needs, challenges, and workflows. Ensure that product decisions are informed by user research, market analysis, and client feedback. Collaborate with Client Success and Sales teams to gather insights and enhance client satisfaction. Cross-functional Collaboration: Work closely with Engineering and Design teams to deliver high-quality, user-centric B2B products. Coordinate with Marketing and Sales to develop go-to-market strategies and support product launches. Collaborate with other Product Directors to ensure a cohesive and integrated product offering. Market and User Insight: Stay abreast of industry trends, competitive landscape, and emerging technologies in the B2B SaaS and HR tech space, specifically in the Benefits & Engagement industry. Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Business Outcome Management: Own the economic outcomes for the Client Experience Cluster, driving revenue growth and client retention. Use data-driven insights to make informed decisions that positively impact key business metrics. Monitor product performance and implement strategies for continuous improvement. Process Improvement: Establish and refine processes for product development, delivery, and measurement within the cluster. Implement tools and methodologies to enhance efficiency and effectiveness in product management. Stakeholder Management: Manage expectations with stakeholders at all levels, transparently communicating progress, risks, and opportunities. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with at least 3+ years in a senior leadership role managing multiple product teams. Proven track record of successfully leading B2B product strategies that drive significant business outcomes. Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment. Experience in successfully launching, scaling, and managing B2B products with 4000+ clients Experience delivering software solutions to enterprise clients Strong people management skills with experience in mentoring and developing Product Managers. Deep expertise in market analysis, user research, and business strategy development within the B2B context. Ability to translate market and user insights into actionable product strategies. Ability to synthesise complex data into clear insights and recommendations. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. Demonstrated ability to drive change and foster a culture of continuous improvement. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year SalesLondon Full Time £150,000 - £180,000 / year
Jul 05, 2025
Full time
Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of 'Making the World a Better Place to Work' and 'Enriching connections, for good'. You'll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future. As the business continues to grow and expand, an opportunity has been created for a Director of Client Products. In this role, you will lead our Client Experience Cluster , overseeing a team of Product Managers dedicated to enhancing our B2B platform. Your role is pivotal in shaping products that empower employers to deliver exceptional experiences to their workforce and differentiate themselves from other employers. You will collaborate closely with cross-functional teams, including Engineering, Design, Sales, Marketing, and Client Success, to drive product innovation and ensure alignment with our business objectives. Your expertise in B2B SaaS product management will be instrumental in advancing our mission to make the world a better place to work by delivering cutting-edge solutions that meet employers' evolving needs. Key Responsibilities Strategic Leadership: Develop and execute the product vision and strategy for the Client Experience Cluster, aligning with company objectives and market needs. Define and manage a comprehensive product roadmap for B2B client-facing products, ensuring alignment with business goals and client requirements. Identify new opportunities for product innovation and expansion within the B2B SaaS space. Team Management and Development: Lead, mentor, and develop a team of Product Managers within the Client Experience Cluster. Foster a culture of continuous learning, collaboration, and high performance. Hold team members accountable for their performance and professional growth. Client-Centric Focus: Champion a deep understanding of client needs, challenges, and workflows. Ensure that product decisions are informed by user research, market analysis, and client feedback. Collaborate with Client Success and Sales teams to gather insights and enhance client satisfaction. Cross-functional Collaboration: Work closely with Engineering and Design teams to deliver high-quality, user-centric B2B products. Coordinate with Marketing and Sales to develop go-to-market strategies and support product launches. Collaborate with other Product Directors to ensure a cohesive and integrated product offering. Market and User Insight: Stay abreast of industry trends, competitive landscape, and emerging technologies in the B2B SaaS and HR tech space, specifically in the Benefits & Engagement industry. Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics. Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed. Business Outcome Management: Own the economic outcomes for the Client Experience Cluster, driving revenue growth and client retention. Use data-driven insights to make informed decisions that positively impact key business metrics. Monitor product performance and implement strategies for continuous improvement. Process Improvement: Establish and refine processes for product development, delivery, and measurement within the cluster. Implement tools and methodologies to enhance efficiency and effectiveness in product management. Stakeholder Management: Manage expectations with stakeholders at all levels, transparently communicating progress, risks, and opportunities. Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy. Skills 8+ years of experience in product management with at least 3+ years in a senior leadership role managing multiple product teams. Proven track record of successfully leading B2B product strategies that drive significant business outcomes. Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment. Experience in successfully launching, scaling, and managing B2B products with 4000+ clients Experience delivering software solutions to enterprise clients Strong people management skills with experience in mentoring and developing Product Managers. Deep expertise in market analysis, user research, and business strategy development within the B2B context. Ability to translate market and user insights into actionable product strategies. Ability to synthesise complex data into clear insights and recommendations. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly. Demonstrated ability to drive change and foster a culture of continuous improvement. The Interview Process Online interview with the Senior Talent Partner. Online interview with the CPO and Group Director: Engineering Final interview with the CPO and CTO Be comfortable. Be you. At Reward Gateway Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. FinanceLondon Full Time £23,800 - £25,000 / year SalesLondon Full Time £150,000 - £180,000 / year
About this Role: Our Business Development teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities and uncover opportunities to deliver client-value through the lens of the industry in which they operate. Gartner Business Developers drive the full sales cycle, from identifying prospects to closure and transition of new accounts to the account management team. Our Business Development teams are relentless about building trust-based, value add relationships with clients, delivering long-term client value, and building their book of business over time. While driven for results, they are also highly collaborative with account management teams in handing off business and ensuring an exceptional client experience. Business Development Executives will be given a territory of Large-Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. Clients of the Large-Enterprise sales teams +$1bil in annual revenue. What you will do: Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations. Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPI's are met. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: 5+ years' B2B sales experience, preferably within complex, intangible sales environments. Business development or new-client acquisition experience in a selling role highly desired. Experience selling to and/or influencing C-level executives. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Willingness to conduct travel as needed. Progression within Business Development Executive Roles: Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance. Gartner has a promote from within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. Typical internal promotions include: Business Development Director Team Lead Sales Manager Most of our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Our awards and accolades: Fortune World's Most Admired Companies 2016, 2017, 2018, 2019, 2020, 2021, 2022 & 2023. Forbes America's Best Employers 2018, 2019 & 2022. Forbes America's Best Employers for Diversity, 2020, 2021 & 2022. Forbes America's Best Employers for Women 2022. Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019, 2020, 2021 & 2022. Disability Equality Index Award for Best Places to Work for Disability Inclusion 2021 & 2022. Newsweek America's Most Responsible Companies 2022 & 2023. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:93520 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
Jul 05, 2025
Full time
About this Role: Our Business Development teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by cultivating trust-based relationships with C-level executives to understand their mission critical priorities and uncover opportunities to deliver client-value through the lens of the industry in which they operate. Gartner Business Developers drive the full sales cycle, from identifying prospects to closure and transition of new accounts to the account management team. Our Business Development teams are relentless about building trust-based, value add relationships with clients, delivering long-term client value, and building their book of business over time. While driven for results, they are also highly collaborative with account management teams in handing off business and ensuring an exceptional client experience. Business Development Executives will be given a territory of Large-Enterprise prospects, which may be completely new prospects with no existing spend or could be clients within other Gartner areas. Clients of the Large-Enterprise sales teams +$1bil in annual revenue. What you will do: Seek out and drive new business opportunities with new-to-Gartner organizations across your territory, from initial client outreach to close, targeting Large Enterprise organizations. Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team. Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPI's are met. Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: 5+ years' B2B sales experience, preferably within complex, intangible sales environments. Business development or new-client acquisition experience in a selling role highly desired. Experience selling to and/or influencing C-level executives. Proven track record meeting and exceeding sales targets. Proven ability to precisely manage and forecast a complex sale process. Willingness to conduct travel as needed. Progression within Business Development Executive Roles: Gartner offers a lifetime of opportunities driven by our growth. How far you go is driven by your passion and performance. Gartner has a promote from within culture and limitless opportunities for progression. Gartner leaders embrace this culture and are focused on helping associates achieve success in current role, as well as coaching associates to the next role or path, whether it be more senior BD levels, account management paths, or sales leadership. Typical internal promotions include: Business Development Director Team Lead Sales Manager Most of our Sales Managers and Team Leads are hired internally as part of our progression path. What you will get: Competitive salary, generous paid time off policy, charity match program, and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Our awards and accolades: Fortune World's Most Admired Companies 2016, 2017, 2018, 2019, 2020, 2021, 2022 & 2023. Forbes America's Best Employers 2018, 2019 & 2022. Forbes America's Best Employers for Diversity, 2020, 2021 & 2022. Forbes America's Best Employers for Women 2022. Human Rights Campaign Corporate Equality Index Best Places to Work for LBGTQ Equality 2018, 2019, 2020, 2021 & 2022. Disability Equality Index Award for Best Places to Work for Disability Inclusion 2021 & 2022. Newsweek America's Most Responsible Companies 2022 & 2023. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:93520 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
Job Location: London Experience: 5-10 years Requirement: Prior experience in selling Salesforce CRM Solutions or related CRM background. Proven capability in building relationships with CIO/VP/Director-level client contacts. A proven track record of driving and closing enterprise deals. Strong track record and history of carrying and exceeding a sales quota. Background in relationship-building and contract negotiations. Demonstrated ability to independently build a large pipeline of outbound leads, pursue, and close. Strong business acumen and understanding of industry-specific business drivers. Excellent leadership, interpersonal, and communication skills. Develop new relationships and expand existing relationships to drive Consulting Services Sales. Execute campaigns around core offerings to generate new revenue opportunities.
Jul 05, 2025
Full time
Job Location: London Experience: 5-10 years Requirement: Prior experience in selling Salesforce CRM Solutions or related CRM background. Proven capability in building relationships with CIO/VP/Director-level client contacts. A proven track record of driving and closing enterprise deals. Strong track record and history of carrying and exceeding a sales quota. Background in relationship-building and contract negotiations. Demonstrated ability to independently build a large pipeline of outbound leads, pursue, and close. Strong business acumen and understanding of industry-specific business drivers. Excellent leadership, interpersonal, and communication skills. Develop new relationships and expand existing relationships to drive Consulting Services Sales. Execute campaigns around core offerings to generate new revenue opportunities.
Job Title - IT Specialist Department/Sector - Travel Job Location - London Salary - £35k plus My client, a leading travel company, is looking for an IT Specialist to join the ever-growing IT department. Your time will be spent configuring, monitoring, troubleshooting, and maintaining the servers in our data centre from which we deliver our software to our customers over the Internet. Along with the responsibility for server infrastructure, your role will entail ensuring the stability of all the active customer applications and databases in the data centre and applying upgrades to key software. Responsibilities: Managing the servers and databases in our data centre in London including: Installing/configuring/patching Windows 2003/2008/2012 Installing/configuring/patching Citrix Xenserver and Xenapp Installing/configuring/patching Citrix Netscaler Installing/configuring/patching IIS 7.5 Installing/configuring/patching MS SQL server 2008/2014 Developing, managing, and testing backup and recovery plans. Ensuring storage archiving and DR procedures are functioning. Monitoring backups, network traffic, bandwidth utilization, disk space, and general hardware/infrastructure health. Exposure to SAN/Dell Equallogic technology. Configuring Active Directory and DNS, implementing corporate security procedures. Controlling access permissions and privileges. Configuring and monitoring firewalls, routers, and other network components. Testing software updates and deploying them. Assisting with technical support to software users in the UK and around the world, including on occasion answering calls, researching problems, interfacing with development, communicating solutions back to users, and documenting the issues and solutions. Installing and configuring our products remotely and at customers' premises. Assisting our Enterprise Project Management team with Technical Implementations. Administering our office infrastructure and assisting internal customers with general IT queries including Microsoft Exchange Server 2008. Key Skills/Experience Needed: Self-motivated and capable of working successfully under minimal supervision. Flexible and adaptable. Able to thrive in a small, fast-moving, fluid, and demanding organization. Fluency in English is essential and proficiency in other languages desirable. Very strong technical aptitude. Team player. Excellent written, verbal, and telephone communication skills. Travel agency/Tour Operator knowledge desirable.
Jul 05, 2025
Full time
Job Title - IT Specialist Department/Sector - Travel Job Location - London Salary - £35k plus My client, a leading travel company, is looking for an IT Specialist to join the ever-growing IT department. Your time will be spent configuring, monitoring, troubleshooting, and maintaining the servers in our data centre from which we deliver our software to our customers over the Internet. Along with the responsibility for server infrastructure, your role will entail ensuring the stability of all the active customer applications and databases in the data centre and applying upgrades to key software. Responsibilities: Managing the servers and databases in our data centre in London including: Installing/configuring/patching Windows 2003/2008/2012 Installing/configuring/patching Citrix Xenserver and Xenapp Installing/configuring/patching Citrix Netscaler Installing/configuring/patching IIS 7.5 Installing/configuring/patching MS SQL server 2008/2014 Developing, managing, and testing backup and recovery plans. Ensuring storage archiving and DR procedures are functioning. Monitoring backups, network traffic, bandwidth utilization, disk space, and general hardware/infrastructure health. Exposure to SAN/Dell Equallogic technology. Configuring Active Directory and DNS, implementing corporate security procedures. Controlling access permissions and privileges. Configuring and monitoring firewalls, routers, and other network components. Testing software updates and deploying them. Assisting with technical support to software users in the UK and around the world, including on occasion answering calls, researching problems, interfacing with development, communicating solutions back to users, and documenting the issues and solutions. Installing and configuring our products remotely and at customers' premises. Assisting our Enterprise Project Management team with Technical Implementations. Administering our office infrastructure and assisting internal customers with general IT queries including Microsoft Exchange Server 2008. Key Skills/Experience Needed: Self-motivated and capable of working successfully under minimal supervision. Flexible and adaptable. Able to thrive in a small, fast-moving, fluid, and demanding organization. Fluency in English is essential and proficiency in other languages desirable. Very strong technical aptitude. Team player. Excellent written, verbal, and telephone communication skills. Travel agency/Tour Operator knowledge desirable.
Technical Support Specialist (Bilingual - English/Spanish) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client's post-sale technical relationships, by becoming a technical expert in Yext products, internal processes, and the needs of our customers. Yext provides a very dynamic environment with a lot of opportunities for you to expand your skill set and grow. The ideal candidate is proactive, positive, curious, and flexible, a person open to new ideas and ways of working. What You'll Do Be the passionate face and voice of our brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers, raising bugs to internal Yext teams Identify and surface trending customer/product issues, drive UI/UX improvements and new functionality by surfacing client feedback to Product with a focus on potential solutions Help improve efficiency by creating Macros for repeat requests and contributing to new articles on the Help Center. Specialise in a product or a feature and become a Subject Matter Expert by attending training sessions and documenting new features and behaviours Work multi-functionally with Client Success Managers, Services, and technical teams at Yext to deliver exceptional service, and ensure we are exceeding client expectations - every time! Ideate, build, and scale new ways of thinking about the value we are bringing to clients as well as our internal operational efficiency. Serve as a mentor/coach to more junior members of the Technical Support team, including interns Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT) Be a client-facing representative of Yext and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented approach What You Have BA/BS degree or similar college-level Education or relative Work Experience 1+ years of professional work experience, ideally in a customer support/contact centre environment Ability to speak and write in English and Spanish fluently and idiomatically Strong proficiency in Excel, SQL is a plus Knowledge of ZenDesk Strong problem-solving orientation Proficient in data analysis and manipulation The ability to think creatively about, analyse, and understand complicated and abstract ideas, working with a solutions-oriented mentality to solve issues. A knack for synthesising technical concepts into digestible bits of information and effectively conveying this information to others Outstanding and effective interpersonal skills; along with a solid ability to communicate complex issues internally, across departments, and to our Enterprise clients Customer-facing experience preferred (retail, hospitality, online support, etc.) Evidence of leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to adapt quickly and learn new programs, products and procedures Ability to work 40 hours/week and overtime as needed. Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form . Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job? Select Have you been employed by Yext in the past? Select LinkedIn Profile Website Desired salary Are you legally authorized to work in the country where the job is located? Select Will you now or in the future require visa sponsorship for employment visa status? Select Prospective Talent and Job Applicant Privacy Notice Confirm When you apply to a job on this site, any personal data you provide, or which is collected as part of this process, will be processed by the Yext company you have applied to ("Controller") in order to manage its recruitment and hiring related activities. Under European data protection laws, your rights may include the right to access, port, erase, restrict, rectify or object to the processing of your personal data or where we rely on consent, the right to withdraw that consent. More details about our processing and your rights are set out in our Job Applicant Privacy Notice .
Jul 05, 2025
Full time
Technical Support Specialist (Bilingual - English/Spanish) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client's post-sale technical relationships, by becoming a technical expert in Yext products, internal processes, and the needs of our customers. Yext provides a very dynamic environment with a lot of opportunities for you to expand your skill set and grow. The ideal candidate is proactive, positive, curious, and flexible, a person open to new ideas and ways of working. What You'll Do Be the passionate face and voice of our brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers, raising bugs to internal Yext teams Identify and surface trending customer/product issues, drive UI/UX improvements and new functionality by surfacing client feedback to Product with a focus on potential solutions Help improve efficiency by creating Macros for repeat requests and contributing to new articles on the Help Center. Specialise in a product or a feature and become a Subject Matter Expert by attending training sessions and documenting new features and behaviours Work multi-functionally with Client Success Managers, Services, and technical teams at Yext to deliver exceptional service, and ensure we are exceeding client expectations - every time! Ideate, build, and scale new ways of thinking about the value we are bringing to clients as well as our internal operational efficiency. Serve as a mentor/coach to more junior members of the Technical Support team, including interns Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT) Be a client-facing representative of Yext and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented approach What You Have BA/BS degree or similar college-level Education or relative Work Experience 1+ years of professional work experience, ideally in a customer support/contact centre environment Ability to speak and write in English and Spanish fluently and idiomatically Strong proficiency in Excel, SQL is a plus Knowledge of ZenDesk Strong problem-solving orientation Proficient in data analysis and manipulation The ability to think creatively about, analyse, and understand complicated and abstract ideas, working with a solutions-oriented mentality to solve issues. A knack for synthesising technical concepts into digestible bits of information and effectively conveying this information to others Outstanding and effective interpersonal skills; along with a solid ability to communicate complex issues internally, across departments, and to our Enterprise clients Customer-facing experience preferred (retail, hospitality, online support, etc.) Evidence of leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to adapt quickly and learn new programs, products and procedures Ability to work 40 hours/week and overtime as needed. Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form . Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job? Select Have you been employed by Yext in the past? Select LinkedIn Profile Website Desired salary Are you legally authorized to work in the country where the job is located? Select Will you now or in the future require visa sponsorship for employment visa status? Select Prospective Talent and Job Applicant Privacy Notice Confirm When you apply to a job on this site, any personal data you provide, or which is collected as part of this process, will be processed by the Yext company you have applied to ("Controller") in order to manage its recruitment and hiring related activities. Under European data protection laws, your rights may include the right to access, port, erase, restrict, rectify or object to the processing of your personal data or where we rely on consent, the right to withdraw that consent. More details about our processing and your rights are set out in our Job Applicant Privacy Notice .
About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Jul 05, 2025
Full time
About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
About Atominvest: At Atominvest, we're redefining how the world's top investment firms operate. Our software powers leading investment firms across private equity, VC, infrastructure, and credit-helping them streamline investing, fundraising, operations, and sustainability efforts. You'll be joining a team that's building the future infrastructure that powers the private investments industry. We're growing fast, and while the road ahead will be challenging, it's also packed with opportunity. We're past the early stages-and now we're scaling from ten to one hundred. The role: We're looking for a Director of Product to lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company with significant traction and an ambitious mission. You'll work directly with the executive team and play a central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and iteration. Customer Insight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the development of new products and features that move the business forward. If this sounds like what you'd love to be doing, we can't wait to hear from you! Your skills 6-10+ years of product management experience, with at least 2-3 years leading product teams Solid technical background with engineering / STEM degree from a top university Strong experience in enterprise SaaS; fintech or investment management experience is a plus Proven ability to lead and scale product organizations in a fast-paced environment Strong user empathy, business acumen, and technical fluency Experience working closely with engineers, designers, and cross-functional stakeholders Excellent communication, decision-making, and leadership skills Strategic mindset with a bias for action and outcomes Comfortable navigating ambiguity and prioritizing in a dynamic environment A passion for building best-in-class products that customers love What we offer Competitive compensation (base salary + performance-based incentives) 20 days of holiday per year + bank holidays + a week off at Christmas Hybrid working model (minimum 3 days/week in office) High-trust, high-ownership culture Work alongside a talented, driven, and collaborative team Regular socials and team events Significant personal and professional growth opportunities
Jul 05, 2025
Full time
About Atominvest: At Atominvest, we're redefining how the world's top investment firms operate. Our software powers leading investment firms across private equity, VC, infrastructure, and credit-helping them streamline investing, fundraising, operations, and sustainability efforts. You'll be joining a team that's building the future infrastructure that powers the private investments industry. We're growing fast, and while the road ahead will be challenging, it's also packed with opportunity. We're past the early stages-and now we're scaling from ten to one hundred. The role: We're looking for a Director of Product to lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company with significant traction and an ambitious mission. You'll work directly with the executive team and play a central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and iteration. Customer Insight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the development of new products and features that move the business forward. If this sounds like what you'd love to be doing, we can't wait to hear from you! Your skills 6-10+ years of product management experience, with at least 2-3 years leading product teams Solid technical background with engineering / STEM degree from a top university Strong experience in enterprise SaaS; fintech or investment management experience is a plus Proven ability to lead and scale product organizations in a fast-paced environment Strong user empathy, business acumen, and technical fluency Experience working closely with engineers, designers, and cross-functional stakeholders Excellent communication, decision-making, and leadership skills Strategic mindset with a bias for action and outcomes Comfortable navigating ambiguity and prioritizing in a dynamic environment A passion for building best-in-class products that customers love What we offer Competitive compensation (base salary + performance-based incentives) 20 days of holiday per year + bank holidays + a week off at Christmas Hybrid working model (minimum 3 days/week in office) High-trust, high-ownership culture Work alongside a talented, driven, and collaborative team Regular socials and team events Significant personal and professional growth opportunities
An Introduction to Primer We're the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up. Join us in shaping the future of payments and commerce. Which team will you be joining? We are seeking a motivated and high-performing Business Development Manager with experience in enterprise sales as we turbo charge our revenue engine. As a BDM on the enterprise team, you will own the selling of the Primer suite of products from end to end. With a consultative approach, you will lead the sales cycle with founders, CEOs, CTOs, CFOs, and VP / Director level functional leads. You will also drive the Sales strategy by owning all aspects of the sales cycle from prospecting to discovery to close. This will include cross-functional work to develop the customer strategy and contribute to other revenue initiatives. The Enterprise team at Primer is focused on both Strategic and Enterprise accounts. We work with founders and executives across a wide variety of verticals to gain an in-depth understanding of their business. What will you be doing? Own and manage the entire sales cycle from prospecting to closing, focusing on enterprise-level accounts. Build a robust pipeline through outbound prospecting, networking, and strategic partnerships. Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer's platform. Collaborate with cross-functional teams, including Sales Engineering, Product, and Customer Success, to deliver exceptional customer experiences, update cross-functional teams with feedback from prospects, continue to hone our Ideal Customer Profile and action upon unique insights derived from your knowledge of our customers. Contribute to team projects focused on developing and refining our sales process and playbooks. Staying informed on industry trends and payment innovations to provide valuable insights to clients. Provide consultative selling to identify customer challenges and present innovative solutions. Accurately forecast sales performance and maintain detailed records using CRM systems. What we'd love to see: Driven to consistently exceed goals and expectations. A go-getter, with a bias towards action and the ability to produce results in fast-paced, highly ambiguous situations. Proactive, improving existing processes and developing best practices. A strategic negotiator, with a passion for closing deals. A life-long learner. Curious about prospects, their needs, and how Primer can help. Energetic and bring a positive attitude to everything you do. You may not like it here if: You enjoy working in an office-setting, we are remote-first and always will be! You are not comfortable with shifting context and navigating ambiguity. Don't enjoy the hunting side of the role! We'll empower you to build a solid pipeline with a great stack of resources. Our interview process 30 minute call with a Talent Partner. 45 minute interview with our Hiring Manager. Challenge Stage - Contextualised to Primer! 60 minute values alignment interview. What's life like at Primer? We've been recognised as a top global employer, in FinTech for 'flexibility'! We're building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide. Finally, let's go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there's a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It's never a challenge that you will face alone. Our benefits We are fully remote and globally distributed; and have been since day one. Competitive share options. Uncapped holiday, with 25 days minimum to be taken. Co-working space access. Workations & Company Retreat. The best equipment for your role. £500 towards your home office setup. Generous learning budget. Private Medical Insurance. A broad set of additional perks and benefits (depending on location). Don't meet every single requirement? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Jul 05, 2025
Full time
An Introduction to Primer We're the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up. Join us in shaping the future of payments and commerce. Which team will you be joining? We are seeking a motivated and high-performing Business Development Manager with experience in enterprise sales as we turbo charge our revenue engine. As a BDM on the enterprise team, you will own the selling of the Primer suite of products from end to end. With a consultative approach, you will lead the sales cycle with founders, CEOs, CTOs, CFOs, and VP / Director level functional leads. You will also drive the Sales strategy by owning all aspects of the sales cycle from prospecting to discovery to close. This will include cross-functional work to develop the customer strategy and contribute to other revenue initiatives. The Enterprise team at Primer is focused on both Strategic and Enterprise accounts. We work with founders and executives across a wide variety of verticals to gain an in-depth understanding of their business. What will you be doing? Own and manage the entire sales cycle from prospecting to closing, focusing on enterprise-level accounts. Build a robust pipeline through outbound prospecting, networking, and strategic partnerships. Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer's platform. Collaborate with cross-functional teams, including Sales Engineering, Product, and Customer Success, to deliver exceptional customer experiences, update cross-functional teams with feedback from prospects, continue to hone our Ideal Customer Profile and action upon unique insights derived from your knowledge of our customers. Contribute to team projects focused on developing and refining our sales process and playbooks. Staying informed on industry trends and payment innovations to provide valuable insights to clients. Provide consultative selling to identify customer challenges and present innovative solutions. Accurately forecast sales performance and maintain detailed records using CRM systems. What we'd love to see: Driven to consistently exceed goals and expectations. A go-getter, with a bias towards action and the ability to produce results in fast-paced, highly ambiguous situations. Proactive, improving existing processes and developing best practices. A strategic negotiator, with a passion for closing deals. A life-long learner. Curious about prospects, their needs, and how Primer can help. Energetic and bring a positive attitude to everything you do. You may not like it here if: You enjoy working in an office-setting, we are remote-first and always will be! You are not comfortable with shifting context and navigating ambiguity. Don't enjoy the hunting side of the role! We'll empower you to build a solid pipeline with a great stack of resources. Our interview process 30 minute call with a Talent Partner. 45 minute interview with our Hiring Manager. Challenge Stage - Contextualised to Primer! 60 minute values alignment interview. What's life like at Primer? We've been recognised as a top global employer, in FinTech for 'flexibility'! We're building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide. Finally, let's go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there's a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It's never a challenge that you will face alone. Our benefits We are fully remote and globally distributed; and have been since day one. Competitive share options. Uncapped holiday, with 25 days minimum to be taken. Co-working space access. Workations & Company Retreat. The best equipment for your role. £500 towards your home office setup. Generous learning budget. Private Medical Insurance. A broad set of additional perks and benefits (depending on location). Don't meet every single requirement? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Business Development Manager - United Kingdom Position is remote worker located within the United Kingdom For the right skilled and motivated salesperson, this position offers the opportunity to make a real impact in a fast-growing business with a market leader. Industrial Scientific is currently seeking a top-performing solution-oriented sales professional to grow sales in the United Kingdom. The position is focused on expanding Industrial Scientific's portfolio of connected gas detection solutions with end users, existing and new customers and distributors across all verticals. The Business Development Manager will be responsible for all aspects of the sales cycle at the end user and distributor. The position reports directly to the Sales Director - Europe . Key Duties and Responsibilities: Achieve Company sales targets for the Territory Report all activity, contacts, visits, opportunities, etc. using the Company CRM system Analyze the client's business needs/ goals and propose compelling solutions Build and maintain a robust pipeline of managed opportunities in the Company CRM system Provide monthly forecasts in alignment with sales goals Develop and execute a sales action plan for the UK Contribute to and assist with proposals/ responses to RFPs and RFIs Work with multiple account executives to close large enterprise sales Ensure that product evaluations are followed up and converted to sales Assist the Customer Success team, to ensure that user needs and requirements are clearly understood and communicated for on-boarding and training activities Assist the Evaluations and Sales Development teams with follow-up, to convert opportunities/ enquiries into orders Represent the Company at events/ exhibitions/ conferences as required Upsell and expand footprint with existing customers Driving demand at the end user, then pulling through distribution Establish Industrial Scientific as the go-to connected gas detection solution provider in the UK Experience Required: 5+ years of proven track record of success in outside sales/ business development in industrial sales, with an emphasis on solution selling Previous experience of gas detection and the safety industry Working knowledge of the Company's target markets Proven track record in managing sales cycles in the industrial safety market Use of CRM software and forecasting (Salesforce preferred) Ability to solve customer issues, and deliver better outcomes for customers, through innovative technology solutions (i.e. SaaS) Experience selling safety and/ or industrial software and hardware solutions in industries such as energy, utilities, mining & metals, petrochemical, etc. Proven success selling at C-Suite level Proven track record of setting up and managing a distribution network while also focusing on sales generation at the end user Qualifications: Bachelor's Degree (preferred) Ability to use and drive the Company's IT tools (Microsoft Office, CRM etc.) Knowledge of industrial connectivity options (cellular, WiFi, Bluetooth, RFID etc.) and how these are applied in connected safety solutions Understanding of fundamentals of gas detection High standard of literacy/ numeracy Excellent communication and inter-personal skills Ability to communicate effectively at all levels of a customer - from device users to C-Suite Multi-lingual capability preferred Goal-orientated and driven Strong prioritization and organizational skills Demonstrates commitment to world-class customer service High ethical standards required in all activities and interactions Fortive Corporation Overview Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Bonus or Equity This position is also eligible for bonus as part of the total compensation package.
Jul 05, 2025
Full time
Business Development Manager - United Kingdom Position is remote worker located within the United Kingdom For the right skilled and motivated salesperson, this position offers the opportunity to make a real impact in a fast-growing business with a market leader. Industrial Scientific is currently seeking a top-performing solution-oriented sales professional to grow sales in the United Kingdom. The position is focused on expanding Industrial Scientific's portfolio of connected gas detection solutions with end users, existing and new customers and distributors across all verticals. The Business Development Manager will be responsible for all aspects of the sales cycle at the end user and distributor. The position reports directly to the Sales Director - Europe . Key Duties and Responsibilities: Achieve Company sales targets for the Territory Report all activity, contacts, visits, opportunities, etc. using the Company CRM system Analyze the client's business needs/ goals and propose compelling solutions Build and maintain a robust pipeline of managed opportunities in the Company CRM system Provide monthly forecasts in alignment with sales goals Develop and execute a sales action plan for the UK Contribute to and assist with proposals/ responses to RFPs and RFIs Work with multiple account executives to close large enterprise sales Ensure that product evaluations are followed up and converted to sales Assist the Customer Success team, to ensure that user needs and requirements are clearly understood and communicated for on-boarding and training activities Assist the Evaluations and Sales Development teams with follow-up, to convert opportunities/ enquiries into orders Represent the Company at events/ exhibitions/ conferences as required Upsell and expand footprint with existing customers Driving demand at the end user, then pulling through distribution Establish Industrial Scientific as the go-to connected gas detection solution provider in the UK Experience Required: 5+ years of proven track record of success in outside sales/ business development in industrial sales, with an emphasis on solution selling Previous experience of gas detection and the safety industry Working knowledge of the Company's target markets Proven track record in managing sales cycles in the industrial safety market Use of CRM software and forecasting (Salesforce preferred) Ability to solve customer issues, and deliver better outcomes for customers, through innovative technology solutions (i.e. SaaS) Experience selling safety and/ or industrial software and hardware solutions in industries such as energy, utilities, mining & metals, petrochemical, etc. Proven success selling at C-Suite level Proven track record of setting up and managing a distribution network while also focusing on sales generation at the end user Qualifications: Bachelor's Degree (preferred) Ability to use and drive the Company's IT tools (Microsoft Office, CRM etc.) Knowledge of industrial connectivity options (cellular, WiFi, Bluetooth, RFID etc.) and how these are applied in connected safety solutions Understanding of fundamentals of gas detection High standard of literacy/ numeracy Excellent communication and inter-personal skills Ability to communicate effectively at all levels of a customer - from device users to C-Suite Multi-lingual capability preferred Goal-orientated and driven Strong prioritization and organizational skills Demonstrates commitment to world-class customer service High ethical standards required in all activities and interactions Fortive Corporation Overview Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . Bonus or Equity This position is also eligible for bonus as part of the total compensation package.