40 jobs found

Artswork is looking for a Data Protection & Impact Manager to lead Artswork s approach to data so we operate safely and legally, and so that data informs every area of our work, shapes our planning, and enables us to demonstrate the impact of our programmes. This role works closely with the Evaluation & Impact Manager, and focuses specifically on data protection, data analysis and data reporting e.g. to funders. We are looking for someone to lead on data analysis and data protection within Artswork, embedding a data-led approach to our work. Working closely with the (part-time) Evaluation & Impact Manager, you will not only provide expertise in data generation across the organisation but also insightful analysis of the data to feed into the organisation s strategic decision-making. You ll be skilled in using tools that enable us to aggregate, manipulate and visualise data. You ll be able to generate reports at different levels, from overviews to granular detail, and you ll be willing and able to do accurate, capable data entry when needed (for example onto funders reporting platforms). You ll liaise with other teams around their data requirements, particularly the Co-CEOs, Fundraising and Sales & Marketing. You ll also lead on Data Protection for the organisation, training team members, generating how to guides for colleagues and ensuring that our data protection policies and procedures are updated and compliant with current legislation. Main Responsibilities: Strategy Embed a data-led approach across Artswork, ensuring data is used to inform organisational planning, prioritisation and decision-making. Collaborate with the Evaluation & Impact Manager to align data generation, evaluation activity and reporting cycles, ensuring coherence across programmes. Develop, maintain and continuously improve organisational data systems, tools and processes so that they are fit for purpose, efficient and scalable. Provide insight and recommendations based on analysis, highlighting trends, opportunities, risks and areas for improvement in our work directly with children and young people. Data analysis and treatment Lead on organisation-wide data aggregation and analysis, ensuring accurate interpretation of programme, audience/participant and organisational data. Collaborate with the Evaluation & Impact Manager to support the design and improvement of data collection methods (e.g. surveys, forms and CRM processes), ensuring data is robust, consistent and useful. Clean, validate and audit datasets to maintain high data quality, including addressing gaps, duplicates and errors. Maintain and improve data structures (e.g., spreadsheets, CRM exports, dashboards), enabling analysis at overview and granular levels. Use appropriate tools to analyse and visualise data efficiently (e.g., Excel/Power Query, Power BI, dashboards), and document processes to support consistency and continuity. Carry out accurate data entry when required, including into funder platforms and monitoring systems. Liaise with colleagues across teams (particularly Co-CEOs, Fundraising and Sales & Marketing) to understand their data needs and provide analysis in usable formats. Impact reporting Collaborate with the Evaluation & Impact Manager to produce clear, accurate and timely reporting for internal and external audiences, working together to translate data into insight and narrative. Support consistent reporting cycles (quarterly/annual as required), including monitoring returns and KPI reporting. Contribute data and insight to funder reporting, including accurate entry onto funders platforms and the production of supporting evidence. Generate reports at different levels (headline dashboards through to detailed breakdowns) to support operational planning and strategic decisions. Work with Fundraising and Sales & Marketing to align impact evidence with funding priorities and communications needs, providing statistics, summaries and insights. Data Protection compliance Lead on Data Protection for the organisation, ensuring compliance with relevant legislation and internal policies and procedures. Maintain, implement and regularly review data protection policies, procedures and guidance, ensuring they are practical and compliant. Train and onboard staff on data protection requirements, creating accessible how to guidance and providing ongoing support to colleagues. Support and advise on appropriate data handling, including lawful bases, consent, retention, deletion and secure storage. Work with the Finance & Operations team and external IT provider to review and implement new data security requirements, including mapping software use and implementing new data protection controls. Review data protection clauses and data sharing agreements for organisational contracts with third parties especially in relation to tenders and new business. Manage subject access requests, data protection breaches, internal investigation & documenting, external responses and organisational learning. Liaise with teams to ensure their data practices (including fundraising and communications activity) meet legal and regulatory requirements. Administration and Legal compliance Maintain positive professional relationships with our participants, partners and stakeholders. Adhere to Artswork s values and its policies and procedures, i.e. Equalities, Health and Safety, Data Protection, Safeguarding and Environmental policies. Be a committed champion for Artswork s Anti-Discrimination Charter. Maintain and develop personal skills and knowledge through appropriate training. Perform own administrative duties. Application Procedure Applicants should complete the Artswork application form, available below. CVs will not be accepted, and applicants should not attach CVs or other supporting documents. Applications must arrive by 12:00 Monday 8 June 2026 using the online form provided. We would be grateful if applicants could also complete Artswork's equal opportunities monitoring form using the link provided at the bottom of this page. This is separate from your application form and not viewed by the shortlisting or interviewing panel. It is submitted anonymously and is only used for monitoring purposes. Benefits: We provide a range of benefits for employees including: Flexible working options Generous 29 days holiday pro rata plus bank holidays, including guaranteed time off between Christmas and New Year Access to the Sage Employee Benefits programme Stakeholder pension Additional wellbeing time, which allows you to take 25% of your hours back when you really need it Enhanced Parental Leave and Carer s Leave Policies to help maintain a positive work life balance that recognises caring commitments 3 paid volunteering days a year, including 1 dedicated to environmental activities We champion continuous professional development and offer all employees access to training opportunities, as well as investing in your learning and nurturing your aspirations with a £500 annual budget to be spent on training of your choice. Accessibility and flexible working: Artswork values the diversity of its employees and is committed to creating an inclusive working environment. We help everyone to work in a way that is best for them and have an Adjustments Policy to enable us to support employees by implementing measures that remove barriers and make working easier. Artswork s flexible working policy includes compressed hours, flexitime, staggered hours and reduced hours or a combination of these arrangements. We support remote working for all roles. We welcome requests for adjustments and flexible working at any stage of the recruitment process. These are not considered as part of our scoring or decision making when assessing candidates for the role. Closing date and interviews: Applications must be made by 12:00 Monday 8 June 2026 using the online form provided on our website Interviews: Interviews will take place on Tuesday 23 June 2026 on Teams. This will be a standard interview. Candidates who are selected for this stage will be informed no later than 5pm on Tuesday 16 June. If you are successfully shortlisted, the interview questions will be sent in advance to support you. If you require any further support please let us know. We regret to say that we will not be able to provide feedback to candidates who have not been shortlisted. Thank you for your interest in this post.

CRM & Loyalty Manager DTC & B2B West Midlands Competitive Salary + Benefits Zachary Daniels Recruitment are partnering with a nationally recognised, customer led business investing heavily in loyalty and customer engagement. This is an exciting opportunity to take ownership of CRM, loyalty and customer engagement strategy within a business that is investing heavily in customer retention, lifetime value and loyalty as key drivers of future growth. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a pivotal role in shaping how the brand connects with customers across both digital and in-store channels. This role is ideal for someone who wants real ownership, enjoys working with autonomy and is passionate about creating loyalty strategies that deliver measurable commercial impact. This is a high visibility opportunity for a CRM & Loyalty Manager looking to make a genuine mark and build something meaningful. The CRM & Loyalty Manager will lead the delivery of CRM and loyalty strategy across the full customer lifecycle, driving stronger engagement, repeat purchase and long term value. This is a hands on role where you will combine strategic thinking with execution, owning campaigns, evolving the loyalty proposition and using customer insight to improve performance. The CRM & Loyalty Manager will have the freedom to shape ideas, test initiatives and influence the wider customer agenda. Key Responsibilities Define and deliver the CRM strategy across acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across email, SMS and other direct communication channels Lead segmentation and personalisation strategies to create relevant and high performing customer communications Own the development and ongoing optimisation of the loyalty programme, including rewards, benefits and partner opportunities Drive customer engagement, frequency and lifetime value through loyalty led initiatives Design and improve customer journeys across both digital and in-store touchpoints Use data, testing and customer insight to continuously improve campaign and programme performance Work closely with analytics teams to track key metrics and identify growth opportunities Collaborate with marketing, ecommerce, digital and technology teams to deliver joined up customer initiatives Lead and develop a small CRM and campaign delivery team Report on campaign performance, loyalty engagement and commercial contribution to senior stakeholders About You Strong background in CRM, loyalty or customer engagement within a retail or customer led business Passion for loyalty strategy and creating propositions that genuinely engage customers Hands on experience managing CRM platforms and lifecycle marketing campaigns Track record of improving retention, repeat purchase and customer value through loyalty or CRM initiatives Highly data driven, comfortable using insight, testing and segmentation to improve results Commercially aware with a clear understanding of how loyalty drives revenue and growth Confident working autonomously and taking ownership of key initiatives Strong stakeholder management skills with the ability to influence across multiple teams A proactive, hands on leader who enjoys both strategy and delivery Thrives in a fast paced environment with plenty of opportunity to make an impact Why Apply Rare opportunity to take ownership of CRM and loyalty within a growing retail business Play a visible role in shaping customer engagement strategy and commercial growth Join a business investing in loyalty, retention and customer experience Autonomy and support to build meaningful initiatives with real impact Strong career opportunity for someone looking to elevate their profile Competitive salary and benefits package Apply today to find out more and be considered. BH35679

Field-Based Account Manager Location: Horsforth (Field-based, across your assigned region typically covering the M1 corridor and surrounding areas) Salary: £55,000 to £65,000 plus generous discretionary company bonus and company car Hours: Full-time, Monday to Friday Benefits: 23 days annual leave plus bank holidays (increasing with length of service), discretionary quarterly bonus, company pension, hybrid working, progression opportunities, supportive team environment The Opportunity We are recruiting for a Field-Based Account Manager to join a well-established and growing business within the packaging consultancy industry , recognised as leaders within their field. Specialising in delivering tailored packaging solutions, the business partners with blue-chip clients across sectors including FMCG, retail, logistics and manufacturing. In this role, you will manage and develop a portfolio of key accounts, ensuring high levels of customer satisfaction, loyalty and engagement. You will play a key role in driving sales performance, maintaining strong relationships across multiple sites, and identifying new opportunities within existing accounts to support long-term growth. Key Responsibilities Attend regular face-to-face client meetings to manage and develop key accounts Ensure high levels of customer satisfaction, retention and engagement Achieve sales and GP targets across monthly, quarterly and annual timeframes Identify and maximise opportunities within accounts, including increasing product penetration, share of wallet and new revenue streams Build strong relationships across multiple sites and contacts within each account Ensure customers are using the most effective and efficient solutions for their needs Maintain and improve pricing and margins where possible Manage and maintain a strong and accurate pipeline Follow up on all opportunities and quotations effectively Record all client interactions accurately on the CRM system Delegate administrative tasks to internal support teams, providing clear direction Work closely with internal teams to ensure efficient handling of quotes, orders and account activity Carry out account analysis, reviewing spend and profitability to identify growth opportunities and areas for improvement About You Previous experience in a field-based account management or sales role Strong commercial awareness, with the ability to manage margins and drive growth Proven ability to build relationships across multiple stakeholders and sites Proactive and organised, with strong time management skills Confident managing a pipeline and identifying new opportunities Able to analyse account performance and take action to improve results Strong communication skills, both face-to-face and over the phone Driven, professional and customer-focused in your approach If you are a driven, sales hungry and ambitious sales professional, we want to hear from you. Please submit your CV via the link or contact Unity Resourcing.

CRM & Loyalty Manager DTC & B2B West Midlands Competitive Salary + Benefits Zachary Daniels Recruitment are partnering with a nationally recognised, customer led business investing heavily in loyalty and customer engagement. This is an exciting opportunity to take ownership of CRM, loyalty and customer engagement strategy within a business that is investing heavily in customer retention, lifetime value and loyalty as key drivers of future growth. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a pivotal role in shaping how the brand connects with customers across both digital and in-store channels. This role is ideal for someone who wants real ownership, enjoys working with autonomy and is passionate about creating loyalty strategies that deliver measurable commercial impact. This is a high visibility opportunity for a CRM & Loyalty Manager looking to make a genuine mark and build something meaningful. The CRM & Loyalty Manager will lead the delivery of CRM and loyalty strategy across the full customer lifecycle, driving stronger engagement, repeat purchase and long term value. This is a hands on role where you will combine strategic thinking with execution, owning campaigns, evolving the loyalty proposition and using customer insight to improve performance. The CRM & Loyalty Manager will have the freedom to shape ideas, test initiatives and influence the wider customer agenda. Key Responsibilities Define and deliver the CRM strategy across acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across email, SMS and other direct communication channels Lead segmentation and personalisation strategies to create relevant and high performing customer communications Own the development and ongoing optimisation of the loyalty programme, including rewards, benefits and partner opportunities Drive customer engagement, frequency and lifetime value through loyalty led initiatives Design and improve customer journeys across both digital and in-store touchpoints Use data, testing and customer insight to continuously improve campaign and programme performance Work closely with analytics teams to track key metrics and identify growth opportunities Collaborate with marketing, ecommerce, digital and technology teams to deliver joined up customer initiatives Lead and develop a small CRM and campaign delivery team Report on campaign performance, loyalty engagement and commercial contribution to senior stakeholders About You Strong background in CRM, loyalty or customer engagement within a retail or customer led business Passion for loyalty strategy and creating propositions that genuinely engage customers Hands on experience managing CRM platforms and lifecycle marketing campaigns Track record of improving retention, repeat purchase and customer value through loyalty or CRM initiatives Highly data driven, comfortable using insight, testing and segmentation to improve results Commercially aware with a clear understanding of how loyalty drives revenue and growth Confident working autonomously and taking ownership of key initiatives Strong stakeholder management skills with the ability to influence across multiple teams A proactive, hands on leader who enjoys both strategy and delivery Thrives in a fast paced environment with plenty of opportunity to make an impact Why Apply Rare opportunity to take ownership of CRM and loyalty within a growing retail business Play a visible role in shaping customer engagement strategy and commercial growth Join a business investing in loyalty, retention and customer experience Autonomy and support to build meaningful initiatives with real impact Strong career opportunity for someone looking to elevate their profile Competitive salary and benefits package Apply today to find out more and be considered. BH35679

CRM & Loyalty Manager DTC & B2B West Midlands Competitive Salary + Benefits Zachary Daniels Recruitment are partnering with a nationally recognised, customer led business investing heavily in loyalty and customer engagement. This is an exciting opportunity to take ownership of CRM, loyalty and customer engagement strategy within a business that is investing heavily in customer retention, lifetime value and loyalty as key drivers of future growth. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a pivotal role in shaping how the brand connects with customers across both digital and in-store channels. This role is ideal for someone who wants real ownership, enjoys working with autonomy and is passionate about creating loyalty strategies that deliver measurable commercial impact. This is a high visibility opportunity for a CRM & Loyalty Manager looking to make a genuine mark and build something meaningful. The CRM & Loyalty Manager will lead the delivery of CRM and loyalty strategy across the full customer lifecycle, driving stronger engagement, repeat purchase and long term value. This is a hands on role where you will combine strategic thinking with execution, owning campaigns, evolving the loyalty proposition and using customer insight to improve performance. The CRM & Loyalty Manager will have the freedom to shape ideas, test initiatives and influence the wider customer agenda. Key Responsibilities Define and deliver the CRM strategy across acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across email, SMS and other direct communication channels Lead segmentation and personalisation strategies to create relevant and high performing customer communications Own the development and ongoing optimisation of the loyalty programme, including rewards, benefits and partner opportunities Drive customer engagement, frequency and lifetime value through loyalty led initiatives Design and improve customer journeys across both digital and in-store touchpoints Use data, testing and customer insight to continuously improve campaign and programme performance Work closely with analytics teams to track key metrics and identify growth opportunities Collaborate with marketing, ecommerce, digital and technology teams to deliver joined up customer initiatives Lead and develop a small CRM and campaign delivery team Report on campaign performance, loyalty engagement and commercial contribution to senior stakeholders About You Strong background in CRM, loyalty or customer engagement within a retail or customer led business Passion for loyalty strategy and creating propositions that genuinely engage customers Hands on experience managing CRM platforms and lifecycle marketing campaigns Track record of improving retention, repeat purchase and customer value through loyalty or CRM initiatives Highly data driven, comfortable using insight, testing and segmentation to improve results Commercially aware with a clear understanding of how loyalty drives revenue and growth Confident working autonomously and taking ownership of key initiatives Strong stakeholder management skills with the ability to influence across multiple teams A proactive, hands on leader who enjoys both strategy and delivery Thrives in a fast paced environment with plenty of opportunity to make an impact Why Apply Rare opportunity to take ownership of CRM and loyalty within a growing retail business Play a visible role in shaping customer engagement strategy and commercial growth Join a business investing in loyalty, retention and customer experience Autonomy and support to build meaningful initiatives with real impact Strong career opportunity for someone looking to elevate their profile Competitive salary and benefits package Apply today to find out more and be considered. BH35679

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Client Success Manager to join our growing team. Be part of something big If you are a talented, ambitious, hands on team player with a passion for sales and customer service then keep reading! The Growth Engine is a high energy direct sales function within TU which brings exciting opportunities for the right individuals to really make their mark. This department is a busy hub of activity which provides fantastic opportunities for its team members and best in class service for our clients. We are looking to add to our resilient, driven and highly enthusiastic team of professionals and you will join us at our busiest time to support TU's continued growth - all whilst having a little fun. The Customer Success Manager (CSM) is responsible for retention and growth of a portfolio of accounts, delivering high quality proactive account management for their clients, as the key interface between the Client and the internal business units within TU. The CSM will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service. Day to Day You'll Be: Takes ownership of the management of their clients & TU Business goals, independently delivering and executing against these, to promote and develop yourself, to provide expert management of the client base. Proactively manage a portfolio of accounts from trial and On-boarding through to BAU on-going relationship management. Proactively engaging with clients at renewal to renew contracts and retain the business. Can problem solve by analyzing solutions using own judgement and can handle contentious or more complex queries. Works closely with our Sales teams to proactively support all new and existing client relationships, to retain and grow our client base, in a way that drives the highest NPS score possible. Interpret/Understand complex topics and successfully communicate all relevant details in an appropriate way and level for the respective audience. Builds and leverages relationships with other departments. Recognizes and develops individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere. Is a continuous champion for the organisation, sharing knowledge of TransUnion's core products and services with the wider team. Essential Skills & Experience: Requires a strong background in the credit or related industry Excellent communication and negotiation skills with all internal and external clients. Attention to detail with the ability to project manage, set priorities and stay organised. Proven establishment, maintenance and retention of client relationships are essential. Ability to demonstrate independence and initiative are a necessity. Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision. Ability to persuasively communicate ideas to colleagues and customers in scenarios with flexibility and sound judgment. Collaborative mindset and Team Player - not afraid to help where needed. Works well under pressure. A passion for first class service and a customer-focused mindset Experience of using Salesforce. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio This role is considered an essential position and therefore office attendance is expected Monday - Friday. There are instances where remote can be considered for this position , however this is on ad-hoc basis. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment. TransUnion Job Title Inside Account Manager, Account Mgmt - Direct Sales

CRM Manager - Customer Lifecycle & Insights Hybrid (1 days in office) 45,000 - 50,000 We're working with a fast-growing, commercially driven business undergoing significant transformation, backed by private investment and focused on long-term growth. They're now looking for a CRM Manager to take ownership of the customer lifecycle, using data, insight and automation to drive customer growth, retention and revenue. This is a key role where you'll move CRM beyond campaigns into a more strategic, commercially focused function that directly supports sales and customer development. The Role Own and optimise the end-to-end customer lifecycle across onboarding, growth, retention and reactivation Build and deliver targeted CRM programmes to increase customer spend, frequency and engagement Develop segmentation models using behavioural and transactional data Turn customer insight into actionable strategies for both marketing and sales teams Plan and execute multi-channel CRM campaigns (email, automation, digital touchpoints) Own and improve automated customer journeys, testing and optimising performance Deliver personalised, data-led customer experiences across all touchpoints Track and report on key metrics including retention, engagement and customer value Work closely with sales, marketing and tech teams to align CRM with wider business goals What We're Looking For Experience in CRM, lifecycle or retention marketing Ideally experience in a B2B or trade-focused environment Strong understanding of segmentation, automation and customer journeys Experience using CRM platforms such as HubSpot, Salesforce or Microsoft Dynamics Data-driven mindset with the ability to turn insight into action Commercially aware with a focus on driving revenue and customer growth Confident working cross-functionally with sales and technical teams Why Join? Opportunity to shape and own the CRM function in a growing business High-impact role with clear visibility across the organisation Backed by investment with strong growth plans Collaborative, fast-paced environment with real opportunity to progress At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Company: New Leaf Products Location: Finchley - N3 About New Leaf Products New Leaf Products is a fast-growing global supplements brand, committed to delivering high-quality health and wellness products to customers worldwide. With a strong foundation in eCommerce and marketplace growth, we are entering an exciting phase of international expansion-particularly across European marketplaces. We are building a high-performing, commercially driven team to scale our presence across Amazon EU and beyond, while continuing to innovate through new product launches and direct-to-consumer channels. The marketplace manager is a key hire to facilitate growth The Role We are looking for a Senior Amazon Marketplace Manager (EU) to lead and scale our marketplace operations across Europe. This is a strategic and hands-on leadership role, suited to someone who can drive growth, lead a team, and execute at pace. You will own the performance of EU marketplaces end-to-end, from commercial strategy and new product launches to promotions, pricing, and channel optimisation. You will also play a key role in developing and mentoring a growing team, ensuring strong execution across all marketplace activities. Key Responsibilities Marketplace Strategy & Growth (EU Focus) Own and drive the performance of Amazon EU marketplaces (UK, DE, FR, IT, ES and expansion markets) Develop and execute growth strategies to scale revenue, market share, and profitability Identify and unlock new market opportunities across Europe Team Leadership & Development Lead, manage, and develop a high-performing marketplace team Set clear objectives, KPIs, and development plans Foster a culture of accountability, performance, and continuous improvement Product Launch & Expansion Lead end-to-end execution of new product launches across EU marketplaces Coordinate cross-functionally with product, supply chain, and marketing teams Optimise launch strategies to maximise visibility, ranking, and early sales velocity Deals, Promotions & Trading Own the promotional calendar including deals, discounts, and key trading events Plan and execute high-impact campaigns (Prime Day, Black Friday, seasonal events) Continuously optimise pricing and promotional strategies to drive conversion and margin Marketplace Operations Oversee day-to-day account performance, ensuring best-in-class execution Maintain account health, compliance, and operational excellence Optimise listings, content, and conversion across all marketplaces Advertising & Performance Marketing Work closely with the external agency Identify scaling opportunities and efficiency gains Data & Performance Analysis Analyse marketplace performance data to inform strategic decisions Report on key KPIs including sales, profitability, and conversion Use insights to continuously improve performance and identify growth levers Shopify & DTC Integration Work closely with the DTC team to align marketplace and Shopify strategies Leverage insights across channels to improve customer acquisition and retention Support growth of Shopify as a complementary revenue channel Requirements Significant experience managing Amazon marketplaces, with a strong focus on EU markets Proven track record in scaling marketplace revenue and launching new products Experience managing and developing teams in a fast-paced eCommerce environment Strong commercial acumen, with deep experience in deals, promotions, and trading strategies Experience in health, or FMCG categories Experience working with Shopify or DTC channels Strong analytical skills and data-driven decision-making mindset Ability to operate both strategically and hands-on Desirable Experience within supplements, Experience expanding into new international marketplaces Familiarity with marketplace tools Experience in a high-growth, global brand environment What We Offer Opportunity to lead and scale EU marketplace expansion for a global brand Senior leadership role with high impact and visibility Autonomy to shape strategy and build a team Fast-paced, entrepreneurial environment with strong growth ambitions

Technical FM Sales Lead (HVAC / Hard Services) London & South East (Field-Based) Head Office: Orpington, Kent Full-Time Permanent £65,000 - £75,000 base + Commission + Car Allowance About the Opportunity A well-established and growing Facilities Management provider is seeking a Technical FM Sales Lead to drive new business across London and the South East. This opportunity is ideal for candidates with a background in Hard FM, HVAC, or Building Services sales, looking to take ownership of business growth within a dynamic and client-focused organisation. The successful candidate will play a pivotal role in identifying opportunities, securing new contracts, and developing long-term client partnerships across commercial environments. Key Responsibilities Business Development (Hard FM / HVAC Sales) Identify and secure new business opportunities within Facilities Management and Hard Services sectors Develop and maintain a strong pipeline of prospects across London Engage with key decision-makers including FM Managers, Procurement Leads, and Property Directors Conduct client meetings, site visits, and present tailored service solutions Lead bids, proposals, and pricing strategies in collaboration with internal teams Negotiate and close commercial agreements Account Management & Client Growth Manage and develop relationships with existing clients Identify opportunities to expand services across Hard FM and HVAC offerings Ensure a high level of client satisfaction and retention Collaborate with operational and technical teams to deliver service excellence Market Intelligence & Strategy Monitor market trends within Facilities Management, HVAC, and Building Services Attend industry events and networking functions Contribute to business strategy and growth planning Identify opportunities for new services and service improvements Candidate Profile The client is particularly interested in candidates with experience in: Hard Facilities Management (Hard FM) HVAC / Mechanical & Electrical (M&E) Services Building Services or Technical Solutions Sales Essential Skills & Experience Proven track record in technical sales or business development Strong commercial awareness and negotiation skills Ability to build relationships with senior stakeholders Experience working within FM, engineering, or technical service environments Self-motivated, target-driven, and able to work autonomously Full UK driving licence Desirable Experience Knowledge of FM contracts, SLAs, and service delivery models Experience working with local authorities, commercial property, or corporate clients Familiarity with CRM systems and bid/tender processes What s on Offer Competitive base salary with uncapped commission structure Car allowance or company vehicle Opportunity to join a growing FM business with strong market positioning Autonomy to develop a personal pipeline and client portfolio Clear progression opportunities within a growing commercial team About the Company The client is a reputable Facilities Management provider delivering Hard FM, HVAC, and Soft FM services to clients across London and the South East. The business is known for its commitment to quality service, reliability, and long-term client partnerships. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency

Head of Sales - Travel Events £55,000 - £60,000 Base + Uncapped Commission Hybrid London Leading media events and publishing business specialising seeks highly accomplished senior sales leader to join their high growth business leading the launch of a super exciting travel event. You'll join a purpose-driven company that values editorial excellence, employee wellbeing, and meaningful impact. They are a small but mighty team producing award-winning content that drives real change across the travel industry. The Role The Head of Sales - is a brand-new role. We are looking for someone with extensive event sales & sponsorship experience looking for a giant step in their career to lead the launch of a new travel event taking place in 2027. You will be part of a fast moving, purpose driven independent media business with a multi award-winning reputation in the travel industry, and throughout B2B media. You will have direct experience working on large scale events and be expected to work between home and the office in their creative work environment in London, reporting directly to the Managing Director and liaising daily with the most exciting travel brands across the globe. Responsibilities Selling all event sponsorship and meetings packages to mainstream travel suppliers (Marketing/Sales Directors) looking to connect with the homeworker and travel agency managers in the UK Collaborate with Head of Events and marketing team to develop promotional materials and campaigns Creating and pitching event proposals face-to-face (and virtually), delivering exceptional presentations and customer service Demonstrating a detailed understanding of the travel sector and utilize this expertise to develop and strengthen client relationships. Building and developing strong relationships with existing and new clients in meetings and at key events across the UK & Internationally when required Attend weekly face-to-face sales and/or strategy meetings in the office Candidate Profile: Essential - minimum three-five years selling a large-scale event Essential - minimum three-five years selling 100% sponsorship and exhibition space or stands (preferably meeting events) Ideally a travel background - Events Ideally - minimum two-three years of experience working with SalesForce Ideally - minimum three years achieving personal sales targets of £600-£1m+ per annum through 100% event sales. Essential - You should be entirely client results focused (rather than product focused) with the ability to influence clients to buy outcome focused solutions/campaigns to grow market share and increase company and individual client retention targets An excellent understanding of value-led, consultative sales practices and processes to drive new business and client retention goals Excellent presentation skills and the ability to present to groups of customers face-to-face and create high impact, star quality partnership proposals Self-starter with a positive, entrepreneurial attitude L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Do you come from the Beauty industry, travel agency , recruitment, estate agency or Flight attendant world. Are you in house lettings and love property but want a change? Do you have amazing Customer Service and face to face people skills and want an opportunity to work for an amazing, well established property company Are you a confident, enthusiastic person with the ability to sell and open doors if so read on. This is an Exciting opportunity for a Client Services Manager . Monday to Friday 8.30- 5 30k- 32k The successful candidate will play an integral role promoting this company based in Aztec, Bristol This is a key role in enhancing sales and ultimate financial performance of the centre Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service. The ability to be a team player will be vital. Job Role: To be accountable for the financial and operational performance of the centre. To attract new clients and ensure the retention of existing clients with a view to maximising revenues Overall management, control and accountability for the financial and commercial performance of the centre. Management of financial procedures. Provision of exceptional customer service whilst ensuring operational efficiency's. Sales & Marketing Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions. Promote available space in the centre on pre-agreed commercial terms. Achieve target sales to grow and maintain centre occupancy levels. Manage licence agreement renewals to maintain centre occupancy levels and grow revenues. Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements To maximise revenue from various products available within the Centre. Network with influencers, public sector, and inward investment bodies and target potential customers. To assist in preparing marketing collateral suitable for the centre. Identify, recommend and implement local marketing initiatives. Enquiry handling, viewings, contract negotiations and completions. Creative and professional use of social media Develop promotional campaigns for the business centre and its facilities. Financial Provide Financial Management Information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided). Manage the business centre in line with agreed annual budget to achieve the target financial returns. Effectively monitor and manage aged debtors. Demonstrate a good understanding of profit and loss reports and managing costs. Recommend and implement potential areas where additional revenue can be generated. Present lettings and additional service revenue plans as required. Benefits 25 days plus bank hols pension health care Life assurance This is permanent position

Marketing Director (Interim) Retail Cheshire Salary + 100k Immediate Start Required We are partnering with a well established, multi channel retail business to appoint an Interim Marketing Director to lead brand, marketing and customer strategy during a key period of transformation and growth. This is a high impact role for a commercially driven Interim Marketing Director who can balance strategic thinking with hands on delivery. You will take ownership of brand direction, customer engagement and marketing performance, ensuring a clear, consistent and compelling proposition across all channels. The Interim Marketing Director will play a critical role in modernising the brand, driving customer loyalty and aligning marketing activity to wider commercial objectives. The Role: The Interim Marketing Director will act as the central brand owner across the business, responsible for defining and delivering a clear brand vision while driving marketing effectiveness and customer engagement. Working closely with senior stakeholders, the Interim Marketing Director will lead the development of brand strategy, oversee campaign delivery and embed a customer first mindset across all marketing activity. This is a broad role spanning brand, CRM, creative and campaign delivery, ideal for someone who enjoys operating at both strategic and operational level. Key Responsibilities Define and lead the overall brand strategy, ensuring consistency across all customer touchpoints Develop and deliver forward thinking marketing plans aligned to commercial objectives Act as the guardian of brand tone of voice, messaging and visual identity across all channels Drive the evolution of CRM and customer insight capabilities to improve targeting, engagement and retention Use data and analytics to inform decision making and optimise marketing performance Develop customer propositions for key audiences, improving relevance and effectiveness across channels Lead all creative output including campaigns, in store materials, print, packaging and digital content Work closely with product and buying teams to shape product storytelling and own label positioning Own the marketing critical path, ensuring campaigns are delivered on time, on budget and to a high standard Lead key marketing and brand transformation projects including digital content, brand repositioning and automation initiatives Manage and develop the marketing team, creating a high performing, accountable and collaborative culture Work cross functionally with senior stakeholders to ensure alignment between marketing and wider business goals What We're Looking For Proven experience operating as a Marketing Director or in a senior marketing leadership role within a retail or consumer business Strong commercial mindset with a track record of driving growth through brand and marketing strategy Ability to operate both strategically and hands on, comfortable getting into the detail when required Strong experience across brand, CRM, customer engagement and multi channel campaign delivery Data driven with the ability to translate insight into actionable marketing plans Confident stakeholder manager, able to influence at board level and across multiple teams Creative thinker with the ability to modernise and evolve brand positioning Experienced people leader with a focus on team development and performance Comfortable working in a fast paced environment with multiple priorities Apply today to find out more! BH36121

Job Title: General Manager Location: Croydon Salary: Up to 50K A leading residential investment and management company is looking for an experienced General Manager to oversee the mobilisation and ongoing operations of New BTR Site in Croydon, This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents. Key Responsibilities Mobilisation & Operational Management Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing. Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness. Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance. Appoint and manage third-party service providers, ensuring high-quality service delivery. Resident Experience & Engagement Act as the face of the development, fostering a strong sense of community among residents. Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection. Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction. Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal. Leasing & Occupancy Management Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy. Manage property listings, portals, and enquiries, ensuring a swift and professional response. Oversee the application and move-in process, ensuring compliance with all regulations and policies. Monitor lease renewals and retention strategies to optimise occupancy and revenue. Financial & Compliance Management Develop and manage budgets, ensuring all operational costs are controlled effectively. Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed. Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained. Manage risk and regulatory compliance, particularly with fire safety and building regulations. Team Leadership & Development Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support. Conduct regular performance reviews, training, and one-to-one meetings to support professional development. Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently. Assist with recruitment, onboarding, and training of new team members. About You The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include: A proactive and hands-on approach to management. Excellent communication and leadership skills. Strong problem-solving abilities with the ability to work under pressure. Experience in financial management, budgeting, and cost control. A passion for delivering outstanding resident experiences. This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.

Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec

Sales Executive / Account Manager Redhill Full Time, Permanent £27,000 basic + uncapped monthly commission (realistic average £800pm) Looking to take your customer service experience in a more commercial direction? If you enjoy building relationships, speaking with people and want a role where your effort directly impacts your earnings, this is a fantastic opportunity to step into a sales-focused position with genuine progression and earning potential. We're working with a growing, forward-thinking business in Redhill that offers a supportive environment, strong training and the chance to build a long-term career in sales. This is not a cold-calling role. You'll be working with an existing customer base, focusing on strengthening relationships, understanding customer needs and identifying opportunities to grow accounts. It's a consultative, relationship-led approach - ideal for someone who is naturally personable, organised and motivated to succeed. What you'll be doing Managing and developing your own portfolio of customers Building strong relationships to ensure long-term engagement and retention Supporting customers with account setup and online ordering Reviewing pricing, preparing quotes and following up on opportunities Identifying ways to increase account value through a consultative approach Using internal systems to plan and manage customer contact effectively Working closely with internal teams to deliver a seamless customer experience What we're looking for Experience in customer service, sales or a client-facing role A confident communicator who enjoys building relationships Ambition to develop their career in sales and a drive to succeed Strong organisation and the ability to manage multiple priorities A proactive mindset and willingness to learn Commercial awareness or an interest in developing it What's in it for you £27,000 basic salary Uncapped monthly commission (realistic between £500-1000 per month) 25 days holiday plus bank holidays Private healthcare Discounted gym membership Additional perks including retail discounts and complimentary refreshments Ongoing training, support and clear opportunities for progression If you're someone who thrives on interaction, enjoys delivering great service and is ready to channel those skills into a rewarding sales career, this could be the ideal next step. Apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Key Account Manager - Service Sales - Negotiable + Car or Allowance + BonusWe are recruiting for a growing UK Wide Building Services organisation who have their Head Office in West Yorkshire, they are looking for a Key Account Manager who has experience of managing National Clients. We will Consider people living in the North West, Yorkshire or Midlands of the UK but will have to fit the brief and be able once a week to travel into the head office. Key Account Manager - Package• Salary Circa £ - Negotiable for the right individual• Car Allowance or Company Car • Bonus & Commission • Company Pension• Leadership Training Key Account Manager - Requirements• Remote Role - Ideally within a distance to the Head Office - Essential• Be able to demonstrate Account Management Retention - Essential• Consultative Account development experience - Essential• CRM competency and report writing - Essential• UK Wide travel with occasional overnight stays - Essential• Hard Facilities, Service Maintenance or Building Services - Essential• Team leadership and mentoring experience - DesirableThis would suit someone who has worked for a Building Services, Construction, Industrial Maintenance, Facilities Management or Hire organisation or within other allied industries.We will accept applications from those who have worked as a Sales Manager, Key Account Manager, Commercial Manager, BDM, Business Development Manager, Business Development Director, Account Director, Service Manager, Account Manager, or Account Lead.Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .

Section Manager - Business, Finance & Management Location: West London Contract: Full-time, permanent Salary: £57,939 - £52,165 We are seeking an experienced and motivated Section Manager - Business, Finance & Management to provide leadership and direction within Further Education. This is a key middle-management role with responsibility for curriculum development, quality assurance, staff leadership and student success. The successful candidate will play a central role in shaping provision that meets the needs of learners, employers and awarding bodies. Key Responsibilities The post holder will: Lead and manage curriculum provision across Business, Finance and Management Drive high standards in teaching, learning and assessment, including lesson observation and quality improvement Manage and develop lecturers, course teams and support staff Oversee student recruitment, retention, progress and achievement Coordinate curriculum planning, course development and submissions to awarding bodies Teach across a range of programmes relevant to their specialism, which may include AAT and Higher Education Work closely with employers and external partners to develop commercial and work-based learning opportunities Contribute to marketing, employer engagement and business development Deputise for the Head of School as required Ensure full compliance with safeguarding, equality, health & safety and college policies Person Specification Essential: A relevant degree or equivalent professional qualification in Business, Finance or a related area A recognised FE teaching qualification (PGCE, DET or equivalent) Minimum three years' successful teaching experience, preferably in Further Education Experience of curriculum management or coordination Proven ability to lead, motivate and manage staff Strong knowledge of quality assurance and awarding body requirements Excellent communication, organisational and IT skills A clear commitment to inclusive learning, safeguarding and continuous professional development Desirable: Professional qualifications such as AAT, CIPD or ILM Experience delivering or managing AAT, HE or employer-led programmes Assessor and/or verifier qualifications

This is a fantastic opportunity for a general practice Accounts & Tax Manager to join a highly reputable firm of chartered accountants in Sevenoaks, who are looking for a future partner. There are very clear and realistic progression prospects on offer with this fantastic practice, as it's part of a succession plan. You will join between Manager and Director level with a clear plan in place based on your experience and aspirations. This is a rare and really exciting opportunity in Sevenoaks, Kent! As part of this position, you will work closely with the Partners and be responsible for your own personal portfolio, and a small team. Your work will be focused on general practice accounts & tax services to a range of sole traders, partnerships and ltd companies, predominately focused on owner managed businesses with turnovers up to 100m. Our client operates a modern and friendly working environment, where they priorities work life balance, and have a strong staff retention rate as a consequence. Key responsibilities will include: Managing your own client portfolio of sole traders, partnerships and ltd companies. Oversee and reviewing production of company accounts, financial statements, corporation tax and personal tax. Building strong relationships across all teams and managers. Liaising regularly with clients to ensure strong and trusted partnership. Ensure timely and efficient delivery. Working with the partners to ensure the smooth running of the business. Opportunity to get involved in business development/ marketing as necessary. Opportunity to get involved with audit work, if of interest. Requirements Preferably qualified ACA/ACCA or by experience. 5-10+ years experience within an accountancy practice experience. Experience preparing accounts and tax returns. Experience of QuickBooks, Xero or Sage would be advantageous. Benefits 65,000 - 85,000 dependent on experience and background, negotiable. Comprehensive benefits package Clear partner to Partnership in the future. A highly competitive benefits package is also on offer. Please apply for the vacancy or contact Tristan Finch to discuss this opportunity and similar vacancies in more detail. (phone number removed) (url removed)

Managing Director Location: Manchester HQ (hybrid - 1 day per week in Manchester office) Package: Circa 6 figure basic salary + performance bonus Overview An ambitious, multi-entity building and construction consultancy group is seeking a commercially astute and operationally strong Managing Director to lead and scale its Building Surveying and Engineering businesses. The group operates across three aligned but independently structured companies covering: Traditional Building Consultancy (commercial & residential) Surveying & Engineering (structural and commercial focus) Main Contracting (refurbishment, structural works & public sector delivery) With offices in Manchester, London and the Midlands, the group works with major clients including NHS Trusts, local authorities, education providers, institutional landlords, and blue-chip occupiers. There is already strong inbound enquiry flow and an established client base. The requirement is for a senior leader capable of building infrastructure, driving utilisation and profitability, improving governance and quality standards, and scaling the professional services arms of the business to the next level. This is a Board-level opportunity with genuine strategic influence and a pathway to equity. The Opportunity The Managing Director will assume full operational leadership of the Building Consultancy and Surveying & Engineering businesses, while providing strategic oversight and alignment support to the group's contracting arm where required. This role requires far more than technical surveying capability. It demands commercial ownership, operational structure, team leadership and strategic growth delivery. Core Responsibilities 1. Strategic & Commercial Leadership Translate the group's 5-year growth vision into a structured, deliverable operational roadmap Lead quarterly strategic planning with the Executive Director and senior leadership team Implement scalable systems across billing, utilisation, performance metrics and reporting Improve margin control, consultant performance and cost discipline Develop and execute a proactive business development strategy alongside inbound marketing flow Represent the group at networking events, frameworks and tender interviews 2. Revenue & Business Development Deliver target per month billing in the Building Consultancy arm Deliver target per month billing in the Surveying & Engineering arm Personally lead high-value client engagement and complex tender submissions Build long-term account management strategies for institutional and public-sector clients Identify and convert new frameworks, long-term contracts and multi-disciplinary opportunities Work alongside procurement support to win larger value tenders Candidates with an existing client portfolio or established professional relationships will be particularly attractive. 3. Operational Management & Infrastructure Take ownership of day-to-day running of the professional services businesses Oversee project allocation across the group's businesses to ensure correct service alignment Introduce structured operational workflows and reporting processes Oversee finance coordination, monthly performance reviews and forecasting Improve internal systems around resourcing, logistics and delivery coordination Build capacity within the surveying and engineering teams to support growth This role requires someone who can professionalise structure without damaging agility. 4. Technical & Professional Oversight Act as senior Chartered Surveyor and signatory where required Oversee complex instructions including: Dilapidations (landlord & tenant) Technical due diligence & pre-acquisition surveys Building condition surveys & defect diagnosis Feasibility studies & project monitoring Structural appraisals and engineering-led investigations Provide oversight on high-rise compliance matters and structural considerations Mentor junior surveyors through APC and CPD frameworks Introduce consistent QA standards across all reporting The successful individual will strengthen technical credibility while elevating commercial performance. 5. Client Account Leadership Serve as senior relationship lead on key accounts (public sector, property managers, education, NHS and institutional clients) Ensure retention, repeat work and upsell of complementary services Resolve escalated project issues Implement structured onboarding for new major contracts 6. Governance, Accreditations & Compliance Lead RICS firm registration and compliance strategy for Surveying & Engineering Maintain audit readiness and QA frameworks Standardise reporting quality across both businesses Implement structured CPD pathways and QPR frameworks Drive professional culture and accountability Candidate Profile MRICS or FRICS Chartered Building Surveyor 10+ years' post-qualification experience Proven leadership within a building consultancy, surveying practice or multi-disciplinary environment Demonstrable experience growing revenue and improving profitability Strong knowledge of commercial building surveying, dilapidations, defect diagnosis and project management Financial literacy and understanding of P&L ownership Experience managing teams and consultants Commercially confident and client-facing

Job Title: Sales & Commercial Director Location: Newbury (Hybrid - with travel to clients and offices) Salary: Competitive Job Type: Full Time, Permanent We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions tailored to their needs. We recognise and develop talent, with a strong focus on retention through clear career opportunities, both lateral and horizontal. Our culture is built on the continuous refinement of skills and knowledge, both collectively and individually. We actively encourage creativity and innovation and firmly believe that our people are what make us great. About the role: We're seeking a Sales & Commercial Director to lead our revenue growth as we target 10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast-growing organisation. Our plan is to appoint an experienced sales leader who can develop and implement effective sales methods for improved account management and client experience. Your leadership will directly impact revenue and service quality. Key Responsibilities Revenue Growth & Strategy Drive revenue growth and strategy Build a reliable sales pipeline Develop strategic partnerships Account Management & Client Growth Lead Account Management Deliver regular QBRs Promote upsell/cross-sell opportunities Oversee technical training for new products Maintain strong relationships with key clients Establish client feedback systems New Business Development Direct new business development and market planning Manage new client acquisition efforts Implement repeatable sales processes Align sales and marketing for better results Find new routes to market Commercial Governance & Profitability Manage pricing, commercial models, and margins Ensure accurate proposals and service alignment Protect against unprofitable engagements Standardize contracts and commercial terms Pre-Sales & Solution Alignment Collaborate with Solutions Architect / Pre-Sales teams Maintain structured deal review and approval Leadership & Team Development Lead and mentor Account Managers, Rev Ops, and Sales Admin Build an accountable, high-performing commercial team Introduce new working methods to support change Strategically improve procedures, standards, and policies Oversee technical training for new products Monitor CRM usage Foster a culture reflecting company values: Secure Own Improve Enable Vendor and Partner Management Manage vendor relationships and strategies Promote partner programs Handle vendor escalations Present innovative products and brands to clients Support sales offers with Account Managers Join client and vendor meetings with Account Managers and Commercial Manager Cross-Functional Collaboration Ensure smooth transition from sales to delivery Provide ongoing feedback between clients, sales, and operations Key Performance Indicators (KPIs): Revenue growth (new and existing clients) Gross margin and deal profitability Pipeline value and conversion rates Client retention and account growth Proposal accuracy and delivery success rate Sales cycle efficiency About you: Essential Proven experience in a senior sales or commercial leadership role within an MSP or IT services business Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services Demonstrated ability to build and lead high-performing sales team, deliver revenue growth in a service-based environment Manage complex, multi-stakeholder sales cycles Strong commercial acumen with a focus on margin and profitability Desirable Experience working with hospitality or high-end service sectors Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes Experience in scaling a business from 5M- 10M+ Personal Attributes Commercially astute and results-driven Strategic thinker with strong execution capability Confident, credible, and client-facing at senior level Highly organised with attention to detail Collaborative leader who can bridge sales and operations effectively Passionate about delivering exceptional client experience Why join us: Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector Play a key role in shaping the next phase of growth Work within a leadership team committed to delivering premium, "5-star" IT services Opportunity to build and scale a high-performing commercial function Please Note Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Head of Business Development, Account Director, Head of Partnership Sales, Head of Sales may also be considered for this role.