Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We're looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who paysdirectly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time. You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams. You will: Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions. Make sure every new reader is set up correctly and receives a smooth start to their subscription. Monitor daily delivery performance, resolving issues quickly and protecting the reader experience. Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn. his is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners. Key Responsibilities Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns. Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data. Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly. Track and report on starts, stops, complaints and churn, using insight to shape local plans. Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions). Maintain strong relationships with delivery partners to uphold service standards. Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues. Skills, Knowledge and Expertise Experience in circulation, subscriptions, home delivery, or a similar role. Strong customer focus: you care about getting it right for readers, especially when things go wrong. Confident communicator, able to work with canvassers, delivery partners, and internal teams. Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions. Highly organised, with strong attention to detail on addresses, start dates, offers and pricing. Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment. Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed). Competent user of spreadsheets and basic CRM/subscription systems. Flexibility to respond to occasional service issues outside standard office hours. Benefits 25 days holiday+ bank holidays +your birthday off Holiday buy schemefor extra flexibility Structured career progression& ongoing training Pension plan&mental health support Perks & discountsincluding: Gym membership Cycle to Work scheme Eye care vouchers (£50 towards glasses) Retail discounts Team building days& annualvolunteer charity day About Newsquest Media Group We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.
Mar 07, 2026
Full time
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We're looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who paysdirectly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time. You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams. You will: Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions. Make sure every new reader is set up correctly and receives a smooth start to their subscription. Monitor daily delivery performance, resolving issues quickly and protecting the reader experience. Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn. his is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners. Key Responsibilities Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns. Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data. Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly. Track and report on starts, stops, complaints and churn, using insight to shape local plans. Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions). Maintain strong relationships with delivery partners to uphold service standards. Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues. Skills, Knowledge and Expertise Experience in circulation, subscriptions, home delivery, or a similar role. Strong customer focus: you care about getting it right for readers, especially when things go wrong. Confident communicator, able to work with canvassers, delivery partners, and internal teams. Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions. Highly organised, with strong attention to detail on addresses, start dates, offers and pricing. Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment. Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed). Competent user of spreadsheets and basic CRM/subscription systems. Flexibility to respond to occasional service issues outside standard office hours. Benefits 25 days holiday+ bank holidays +your birthday off Holiday buy schemefor extra flexibility Structured career progression& ongoing training Pension plan&mental health support Perks & discountsincluding: Gym membership Cycle to Work scheme Eye care vouchers (£50 towards glasses) Retail discounts Team building days& annualvolunteer charity day About Newsquest Media Group We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.
Lewis Business Recovery & Insolvency
Leeds, Yorkshire
Senior Insolvency Administrator / Assistant Manager Main job purpose To work within a team to ensure an efficient and professional delivery of corporate and personal insolvency services to clients. Our culture Lewis Business Recovery & Insolvency are a thriving firm of business recovery specialists and licensed insolvency practitioners, based in Leeds. Our ethos is to find the best solution for all parties, and promote continuity of business and employment, whilst offering an excellent service at a reasonable cost. Most of our work is referred to us by accountants, whom we hold strong relationships built upon trust and confidence. Since incorporation in 2013, we have grown the business organically by being good at what we do, and as a result of this we are looking for a confident, enthusiastic, outgoing individual to compliment our existing team. For further details about our firm, please see our website (Reed won't let me us post a link ). Key duties and responsibilities To be responsible for a mixed case load of formal insolvency appointments, in addition to assisting others within the team Administer insolvency cases, from initial advice through to case closure, with exposure to all aspects of insolvency, including Administrations, CVLs, MVLs, Compulsory Liquidations, CVAs and Bankruptcies Address and adjudicate creditors' claims, including retention of title, secured, preferential and unsecured claims Reporting to secured creditors Assist team in continuing to trading on site where required Prepare associated documentation for statutory meetings Assisting employees with making claims and liaising with the redundancy payments service Deal with day to day correspondence, including non-standard correspondence. Preparing accurate books and records inventories, and taking responsibility for the safeguard, removal and storage of such from company premises Carrying out statutory investigations, and pursuing antecedent transactions Complete appropriate banking and cheque request forms in order to ensure that estate monies are handled and dealt with correctly Complete VAT and Corporation tax returns Adhere to statutory compliance and current legislation, including SIPS Maintain and update IPS case diaries Prepare directors disqualification reports Liaise with professional agents, solicitors and accountants Prepare supporting documents for sale contracts Update and maintain case checklists Attend and assist at meetings both in and out of the office when required Participate in internal and external marketing events as required Delegate work to, and provide ongoing training and support to junior staff Reporting, relationships & management Support other staff, including training and delegation to assistants Assist other case administrators Report on progress of cases to IP Qualifications & experience Preferable, but not essential that candidates have some accountancy experience or qualification, such as AAT. Gained the necessary insolvency experience to be able to proactively lead cases from start to finish Working towards or achieved CPI qualification Technical, training & skill levels Good IT skills including experience in using Excel, Word & IPS Takes pride in maintaining high professional standards of conduct and practice Self-motivated to keep up to date with changes in best practice and legislation The ability to organise and manage time efficiently and effectively whilst being flexible The ability to anticipate and communicate problems to others in the team Confident and good communication skills A professional manner including good interpersonal, telephone and letter writing skills Takes responsibility for work tasks and quality, managing own workload and deadlines Keeps IP updated on progress and highlights potential issues Shows enthusiasm and commitment to undertaking tasks as required and in particular in seeing tasks through to completion Builds understanding of the firm and its services Salary and benefits We are proud to have a positive working environment based on fun, work ethic, teamwork and job satisfaction. We also offer the following benefits to our employees:- Company pension Death in service cover Private healthcare Generous holiday entitlement Staff bonus scheme Parking Unlimited career progression opportunities, with clear targets ( and no BS!) Study support programme If you have what it takes and are looking for a rewarding opportunity with a business that is growing organically (by being good at what we do!), it would be great to hear from you.
Mar 06, 2026
Full time
Senior Insolvency Administrator / Assistant Manager Main job purpose To work within a team to ensure an efficient and professional delivery of corporate and personal insolvency services to clients. Our culture Lewis Business Recovery & Insolvency are a thriving firm of business recovery specialists and licensed insolvency practitioners, based in Leeds. Our ethos is to find the best solution for all parties, and promote continuity of business and employment, whilst offering an excellent service at a reasonable cost. Most of our work is referred to us by accountants, whom we hold strong relationships built upon trust and confidence. Since incorporation in 2013, we have grown the business organically by being good at what we do, and as a result of this we are looking for a confident, enthusiastic, outgoing individual to compliment our existing team. For further details about our firm, please see our website (Reed won't let me us post a link ). Key duties and responsibilities To be responsible for a mixed case load of formal insolvency appointments, in addition to assisting others within the team Administer insolvency cases, from initial advice through to case closure, with exposure to all aspects of insolvency, including Administrations, CVLs, MVLs, Compulsory Liquidations, CVAs and Bankruptcies Address and adjudicate creditors' claims, including retention of title, secured, preferential and unsecured claims Reporting to secured creditors Assist team in continuing to trading on site where required Prepare associated documentation for statutory meetings Assisting employees with making claims and liaising with the redundancy payments service Deal with day to day correspondence, including non-standard correspondence. Preparing accurate books and records inventories, and taking responsibility for the safeguard, removal and storage of such from company premises Carrying out statutory investigations, and pursuing antecedent transactions Complete appropriate banking and cheque request forms in order to ensure that estate monies are handled and dealt with correctly Complete VAT and Corporation tax returns Adhere to statutory compliance and current legislation, including SIPS Maintain and update IPS case diaries Prepare directors disqualification reports Liaise with professional agents, solicitors and accountants Prepare supporting documents for sale contracts Update and maintain case checklists Attend and assist at meetings both in and out of the office when required Participate in internal and external marketing events as required Delegate work to, and provide ongoing training and support to junior staff Reporting, relationships & management Support other staff, including training and delegation to assistants Assist other case administrators Report on progress of cases to IP Qualifications & experience Preferable, but not essential that candidates have some accountancy experience or qualification, such as AAT. Gained the necessary insolvency experience to be able to proactively lead cases from start to finish Working towards or achieved CPI qualification Technical, training & skill levels Good IT skills including experience in using Excel, Word & IPS Takes pride in maintaining high professional standards of conduct and practice Self-motivated to keep up to date with changes in best practice and legislation The ability to organise and manage time efficiently and effectively whilst being flexible The ability to anticipate and communicate problems to others in the team Confident and good communication skills A professional manner including good interpersonal, telephone and letter writing skills Takes responsibility for work tasks and quality, managing own workload and deadlines Keeps IP updated on progress and highlights potential issues Shows enthusiasm and commitment to undertaking tasks as required and in particular in seeing tasks through to completion Builds understanding of the firm and its services Salary and benefits We are proud to have a positive working environment based on fun, work ethic, teamwork and job satisfaction. We also offer the following benefits to our employees:- Company pension Death in service cover Private healthcare Generous holiday entitlement Staff bonus scheme Parking Unlimited career progression opportunities, with clear targets ( and no BS!) Study support programme If you have what it takes and are looking for a rewarding opportunity with a business that is growing organically (by being good at what we do!), it would be great to hear from you.
Overview Job Title: Clinical Director - Small Animal Practice; Salary: Up to £85,000 per annum (D.O.E) + Relocation Package; Location: Leicestershire; Job Type: Permanent, Full-time; Hours: 40 hours per week over 4 days, including 1 in 6 Saturdays (8:30am - 4:30pm), no out-of-hours I'm delighted to be working with a fantastic small animal veterinary practice in North West Leicestershire as they look to welcome an experienced Clinical Director or Veterinary Surgeon to their dedicated team! This is an exciting opportunity for a vet with a passion for clinical leadership, patient care, and team development to step into a rewarding senior veterinary role within a supportive, well-established practice. If you're looking for a Clinical Director vet job in Leicestershire where you can truly influence standards, inspire colleagues, and shape the future of a thriving practice, this could be the perfect next step! Why This Role This long-established small animal practice has proudly served its local community for over 150 years and combines its rich heritage with modern, fully equipped facilities to support consistently high-quality veterinary care: Advanced consultation rooms, fully equipped operating theatres, a dedicated dental suite with dental X-ray, and an in-house laboratory with the latest blood and urine analysers. State-of-the-art X-ray and ultrasound imaging, ECG, and modern anaesthetic equipment. A Gold Level Cat Friendly Clinic, accredited by the International Society of Feline Medicine (ISFM). Laboratory equipment including ProCyte, SNAP, and Catalyst machines for fast, cost-effective diagnostic testing. It's an environment designed to help you deliver the very best outcomes for patients while working with confidence and efficiency! The Team You'll be joining a skilled, compassionate, and welcoming multidisciplinary veterinary team who genuinely care about what they do and about each other. Together, they provide outstanding care for dogs, cats, rabbits, guinea pigs, and other small animals. The team includes: 7 Veterinary Surgeons, including a Certificate holder in Diagnostic Imaging 1 Clinical Nursing Manager, 11 RVNs, 2 SVNs, and 3 nurses performing Schedule 3 procedures 10 Client Care Team members and a Practice Manager Collaboration, continuous learning, and mutual respect form the foundation of the practice culture, creating a positive and enjoyable workplace where everyone thrives! Key Responsibilities Lead clinical delivery across the practice, ensuring excellence in patient care and client service. Oversee clinical standards, quality improvement initiatives, education, and veterinary leadership. Inspire, engage, and support practice teams to deliver the highest standards of care. Develop and implement clinical and business strategies aligned with group objectives. Provide leadership and line management to the Senior Leadership Team, including Practice Manager, Lead Vets, and Clinical/Group Nursing Manager. Oversee operational areas such as HR, Health & Safety, Client Care, Marketing, and overall practice performance. Lead budget planning and financial management, ensuring targets are met. Foster a culture of respect, collaboration, wellbeing, and engagement. Support recruitment and retention while promoting an inclusive and supportive workplace. Benefits 5 weeks' holiday plus bank holidays and birthday leave RCVS and VDS fees paid Employer pension contribution Life assurance Generous staff discounts, including for pets E-car salary sacrifice scheme Enhanced family leave policies Extensive internal and funded external CPD Ideal Candidate The successful candidate will be an experienced Veterinary Surgeon or Clinical Director with a passion for small animal veterinary care, leadership, and mentoring teams. They will be committed to clinical excellence, high standards of patient care, and fostering a supportive, high-performing practice culture! For more information or for a confidential chat, please contact Will on or email to To view all our vacancies, please visit And don't forget, if this position is of no interest to you but you know someone who may be interested, please pass on our details. We offer £250 for every successful candidate referral. Terms and conditions apply. Ref no: JOB-57024
Mar 06, 2026
Full time
Overview Job Title: Clinical Director - Small Animal Practice; Salary: Up to £85,000 per annum (D.O.E) + Relocation Package; Location: Leicestershire; Job Type: Permanent, Full-time; Hours: 40 hours per week over 4 days, including 1 in 6 Saturdays (8:30am - 4:30pm), no out-of-hours I'm delighted to be working with a fantastic small animal veterinary practice in North West Leicestershire as they look to welcome an experienced Clinical Director or Veterinary Surgeon to their dedicated team! This is an exciting opportunity for a vet with a passion for clinical leadership, patient care, and team development to step into a rewarding senior veterinary role within a supportive, well-established practice. If you're looking for a Clinical Director vet job in Leicestershire where you can truly influence standards, inspire colleagues, and shape the future of a thriving practice, this could be the perfect next step! Why This Role This long-established small animal practice has proudly served its local community for over 150 years and combines its rich heritage with modern, fully equipped facilities to support consistently high-quality veterinary care: Advanced consultation rooms, fully equipped operating theatres, a dedicated dental suite with dental X-ray, and an in-house laboratory with the latest blood and urine analysers. State-of-the-art X-ray and ultrasound imaging, ECG, and modern anaesthetic equipment. A Gold Level Cat Friendly Clinic, accredited by the International Society of Feline Medicine (ISFM). Laboratory equipment including ProCyte, SNAP, and Catalyst machines for fast, cost-effective diagnostic testing. It's an environment designed to help you deliver the very best outcomes for patients while working with confidence and efficiency! The Team You'll be joining a skilled, compassionate, and welcoming multidisciplinary veterinary team who genuinely care about what they do and about each other. Together, they provide outstanding care for dogs, cats, rabbits, guinea pigs, and other small animals. The team includes: 7 Veterinary Surgeons, including a Certificate holder in Diagnostic Imaging 1 Clinical Nursing Manager, 11 RVNs, 2 SVNs, and 3 nurses performing Schedule 3 procedures 10 Client Care Team members and a Practice Manager Collaboration, continuous learning, and mutual respect form the foundation of the practice culture, creating a positive and enjoyable workplace where everyone thrives! Key Responsibilities Lead clinical delivery across the practice, ensuring excellence in patient care and client service. Oversee clinical standards, quality improvement initiatives, education, and veterinary leadership. Inspire, engage, and support practice teams to deliver the highest standards of care. Develop and implement clinical and business strategies aligned with group objectives. Provide leadership and line management to the Senior Leadership Team, including Practice Manager, Lead Vets, and Clinical/Group Nursing Manager. Oversee operational areas such as HR, Health & Safety, Client Care, Marketing, and overall practice performance. Lead budget planning and financial management, ensuring targets are met. Foster a culture of respect, collaboration, wellbeing, and engagement. Support recruitment and retention while promoting an inclusive and supportive workplace. Benefits 5 weeks' holiday plus bank holidays and birthday leave RCVS and VDS fees paid Employer pension contribution Life assurance Generous staff discounts, including for pets E-car salary sacrifice scheme Enhanced family leave policies Extensive internal and funded external CPD Ideal Candidate The successful candidate will be an experienced Veterinary Surgeon or Clinical Director with a passion for small animal veterinary care, leadership, and mentoring teams. They will be committed to clinical excellence, high standards of patient care, and fostering a supportive, high-performing practice culture! For more information or for a confidential chat, please contact Will on or email to To view all our vacancies, please visit And don't forget, if this position is of no interest to you but you know someone who may be interested, please pass on our details. We offer £250 for every successful candidate referral. Terms and conditions apply. Ref no: JOB-57024
Description About the Role Head of Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department. Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role. This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective. The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. General Duties & Key Accountabilities You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. About You You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets. Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 05, 2026
Full time
Description About the Role Head of Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department. Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role. This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective. The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. General Duties & Key Accountabilities You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. About You You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets. Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Overview Clinical Director - Leicestershire Salary: Up to £85,000 per annum (D.O.E) Hours: 40 hours per week, over 4 days, with 1:6 Saturdays and no OOH Job Type: Permanent, Full-time Are you a seasoned Clinical Director or Veterinary Surgeon ready to elevate your career? This role offers a chance to lead a dedicated team while maintaining the highest standards of patient and client care. About the practice This premier small animal clinic, has a rich history of over 150 years serving the community. Enjoy working in modern facilities that include well-equipped consultation rooms, state-of-the-art operating theatres, a cutting-edge X-ray suite, ultrasound, a dedicated dental suite with dental X-ray, and an in-house laboratory with the latest blood analysers and urine analysis equipment. The practice is also proud to be a Gold Level Cat Friendly Clinic, accredited by the International Society of Feline Medicine (ISFM). You will be part of a team that is committed to providing exceptional treatment and preventative healthcare for a variety of pets, including dogs, cats, rabbits, guinea pigs, and other small animals. The laboratory is equipped with a ProCyte analyser, SNAP analyser, and Catalyst machine, ensuring quicker results and reduced costs. Meet the Team You will be joining a supportive, skilled, and compassionate team dedicated to delivering outstanding veterinary care. Collaboration, continuous learning, and mutual respect are at the core of the practice. The team includes a Veterinary Surgeon Certificate holder in Diagnostic Imaging, a Nurse Certificate holder in Anaesthesia, and three nurses performing schedule 3 procedures. The full team comprises a Practice Manager, seven Veterinary Surgeons, one Clinical Nursing Manager, eleven RVNs, two SVNs, and ten Client Care team members. Your Role and Responsibilities As Clinical Director, you will work closely with the Primary Care Director (PCD) and central support business partners, including Finance, HR, Medical Directors, Nursing, Marketing, Recruitment, and Client Care. Your responsibilities will include: Leading the clinical delivery across the practice, ensuring excellence in patient and client care. Overseeing clinical standards, quality improvement, education, clinical research, and veterinary leadership. Inspiring and engaging the practice teams through active leadership. Developing and delivering the clinical and business strategy for the practice, aligning with wider group objectives. Providing leadership and line management to the Senior Leadership Team, including the Practice Manager, Lead Vets, and Clinical/Group Nursing Manager. Overseeing key operational areas such as Leadership, HR, Operations, Health & Safety, Client Care, and Marketing. Leading budget planning and financial performance, ensuring delivery of agreed financial targets. Fostering a culture of respect, collaboration, and engagement, driving wellbeing, harmony, quality, and productivity across the team. Contributing to recruitment and retention, promoting a positive, inclusive, and supportive working environment. Benefits 5 weeks holiday plus bank holidays and birthday leave RCVS and VDS fees paid Employer contribution pension scheme Staff discount Life assurance Generous staff discount for your pets E-car salary sacrifice scheme Enhanced equal family leave Extensive internal and funded external CPD If you are passionate about leading a team to deliver exceptional veterinary care and are ready to take on a rewarding role, this is the perfect position for you. Apply today to join a practice where your expertise and leadership will be highly valued. For more information or to apply contact Emma McGee on: Phone: Email: Not quite what you're looking for? Then why not subscribe for regular news and job updates here:
Mar 05, 2026
Full time
Overview Clinical Director - Leicestershire Salary: Up to £85,000 per annum (D.O.E) Hours: 40 hours per week, over 4 days, with 1:6 Saturdays and no OOH Job Type: Permanent, Full-time Are you a seasoned Clinical Director or Veterinary Surgeon ready to elevate your career? This role offers a chance to lead a dedicated team while maintaining the highest standards of patient and client care. About the practice This premier small animal clinic, has a rich history of over 150 years serving the community. Enjoy working in modern facilities that include well-equipped consultation rooms, state-of-the-art operating theatres, a cutting-edge X-ray suite, ultrasound, a dedicated dental suite with dental X-ray, and an in-house laboratory with the latest blood analysers and urine analysis equipment. The practice is also proud to be a Gold Level Cat Friendly Clinic, accredited by the International Society of Feline Medicine (ISFM). You will be part of a team that is committed to providing exceptional treatment and preventative healthcare for a variety of pets, including dogs, cats, rabbits, guinea pigs, and other small animals. The laboratory is equipped with a ProCyte analyser, SNAP analyser, and Catalyst machine, ensuring quicker results and reduced costs. Meet the Team You will be joining a supportive, skilled, and compassionate team dedicated to delivering outstanding veterinary care. Collaboration, continuous learning, and mutual respect are at the core of the practice. The team includes a Veterinary Surgeon Certificate holder in Diagnostic Imaging, a Nurse Certificate holder in Anaesthesia, and three nurses performing schedule 3 procedures. The full team comprises a Practice Manager, seven Veterinary Surgeons, one Clinical Nursing Manager, eleven RVNs, two SVNs, and ten Client Care team members. Your Role and Responsibilities As Clinical Director, you will work closely with the Primary Care Director (PCD) and central support business partners, including Finance, HR, Medical Directors, Nursing, Marketing, Recruitment, and Client Care. Your responsibilities will include: Leading the clinical delivery across the practice, ensuring excellence in patient and client care. Overseeing clinical standards, quality improvement, education, clinical research, and veterinary leadership. Inspiring and engaging the practice teams through active leadership. Developing and delivering the clinical and business strategy for the practice, aligning with wider group objectives. Providing leadership and line management to the Senior Leadership Team, including the Practice Manager, Lead Vets, and Clinical/Group Nursing Manager. Overseeing key operational areas such as Leadership, HR, Operations, Health & Safety, Client Care, and Marketing. Leading budget planning and financial performance, ensuring delivery of agreed financial targets. Fostering a culture of respect, collaboration, and engagement, driving wellbeing, harmony, quality, and productivity across the team. Contributing to recruitment and retention, promoting a positive, inclusive, and supportive working environment. Benefits 5 weeks holiday plus bank holidays and birthday leave RCVS and VDS fees paid Employer contribution pension scheme Staff discount Life assurance Generous staff discount for your pets E-car salary sacrifice scheme Enhanced equal family leave Extensive internal and funded external CPD If you are passionate about leading a team to deliver exceptional veterinary care and are ready to take on a rewarding role, this is the perfect position for you. Apply today to join a practice where your expertise and leadership will be highly valued. For more information or to apply contact Emma McGee on: Phone: Email: Not quite what you're looking for? Then why not subscribe for regular news and job updates here:
Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives. About you: You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements. You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications. You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis Rewards: We believe that great work and dedication should be rewarded, that's why we offer: 22 days holiday (plus bank holidays), increasing through length of service A set of core benefits, designed with your health and financial protection in mind: Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury Contributory pension scheme - 5% employer contribution and 5% employee contribution Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase Access to discounted personal health policies - Critical illness, private medical, dental plans A range of insurance products available commission free, including home, motor, travel and specialist vehicles Access to hundreds of high-street retailer discounts Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Mar 05, 2026
Full time
Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives. About you: You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements. You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications. You have the ability to process data promptly and accurately on relevant systems in order to support and improve high levels of client service, internal process execution and to facilitate informed analysis Rewards: We believe that great work and dedication should be rewarded, that's why we offer: 22 days holiday (plus bank holidays), increasing through length of service A set of core benefits, designed with your health and financial protection in mind: Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury Contributory pension scheme - 5% employer contribution and 5% employee contribution Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase Access to discounted personal health policies - Critical illness, private medical, dental plans A range of insurance products available commission free, including home, motor, travel and specialist vehicles Access to hundreds of high-street retailer discounts Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Overview Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you. Cvent Hospitality Cloud is seeking a highly strategic and customer-obsessed Manager, Customer Marketing, to champion customer advocacy and insights across our global ecosystem. This role is pivotal in driving stronger customer engagement, influencing product innovation, and shaping market perception by amplifying the authentic voice of our customers. This role will serve as a bridge between our customers, product teams, sales, and marketing, ensuring that customer insights directly fuel growth, innovation, and customer-centricity. In This Role, You Will: Lead the design, execution, and continuous improvement of Customer Advisory Meetings with top hospitality clients to capture strategic insights and strengthen executive relationships. Drive impactful Product Advisory Meetings to align customer needs with product roadmaps, ensuring Cvent remains the trusted innovation partner in the hospitality industry. Own the Customer Satisfaction (CSAT) program across Hospitality Cloud, delivering actionable insights and leading initiatives to improve customer experience, adoption, and retention. Develop and implement a best-in-class strategy for monitoring, responding to, and leveraging online reviews to strengthen Cvent's brand reputation globally. Synthesize customer insights into executive-level reporting, highlighting key trends, risks, and opportunities that directly influence business strategy and decision-making. Partner cross-functionally with Sales, Customer Success, Product, and Marketing leaders to ensure customer feedback drives measurable outcomes across the business. Champion a culture of customer centricity by institutionalizing customer insights into every stage of the customer journey. Here's What You Need: 7+ years of experience in customer marketing, customer experience, or related roles within SaaS, hospitality, or B2B technology industries. Proven track record of managing executive-level customer engagement programs such as advisory boards, councils, or forums. Strong analytical skills with experience in customer satisfaction metrics (CSAT, NPS, CES) and ability to translate data into actionable strategies. Experience in online reputation management and ability to develop proactive review strategies that influence brand perception. Exceptional communication and executive presence with the ability to engage senior stakeholders internally and externally. Demonstrated success in driving cross-functional collaboration and influencing without authority. Bachelor's degree in Business, Marketing, Communications, or related field; MBA preferred. Strategic Impact of the Role Customer Education Develop and scale customer education initiatives, including regional training workshops that equip hoteliers and venues with the knowledge to maximize ROI from Cvent solutions. Lead immersive training camps at Cvent CONNECT and other flagship events to drive adoption, product mastery, and stronger customer engagement. This role is not only responsible for listening to customers but also for transforming their insights into growth opportunities for Cvent Hospitality Cloud. Success in this role will be measured by the strength of our customer relationships, the integration of customer insights into product and business strategy, and the enhanced reputation of Cvent as the most trusted partner for hoteliers and venues globally. Physical Demands W e are not able to offer sponsorship for this position
Mar 05, 2026
Full time
Overview Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you. Cvent Hospitality Cloud is seeking a highly strategic and customer-obsessed Manager, Customer Marketing, to champion customer advocacy and insights across our global ecosystem. This role is pivotal in driving stronger customer engagement, influencing product innovation, and shaping market perception by amplifying the authentic voice of our customers. This role will serve as a bridge between our customers, product teams, sales, and marketing, ensuring that customer insights directly fuel growth, innovation, and customer-centricity. In This Role, You Will: Lead the design, execution, and continuous improvement of Customer Advisory Meetings with top hospitality clients to capture strategic insights and strengthen executive relationships. Drive impactful Product Advisory Meetings to align customer needs with product roadmaps, ensuring Cvent remains the trusted innovation partner in the hospitality industry. Own the Customer Satisfaction (CSAT) program across Hospitality Cloud, delivering actionable insights and leading initiatives to improve customer experience, adoption, and retention. Develop and implement a best-in-class strategy for monitoring, responding to, and leveraging online reviews to strengthen Cvent's brand reputation globally. Synthesize customer insights into executive-level reporting, highlighting key trends, risks, and opportunities that directly influence business strategy and decision-making. Partner cross-functionally with Sales, Customer Success, Product, and Marketing leaders to ensure customer feedback drives measurable outcomes across the business. Champion a culture of customer centricity by institutionalizing customer insights into every stage of the customer journey. Here's What You Need: 7+ years of experience in customer marketing, customer experience, or related roles within SaaS, hospitality, or B2B technology industries. Proven track record of managing executive-level customer engagement programs such as advisory boards, councils, or forums. Strong analytical skills with experience in customer satisfaction metrics (CSAT, NPS, CES) and ability to translate data into actionable strategies. Experience in online reputation management and ability to develop proactive review strategies that influence brand perception. Exceptional communication and executive presence with the ability to engage senior stakeholders internally and externally. Demonstrated success in driving cross-functional collaboration and influencing without authority. Bachelor's degree in Business, Marketing, Communications, or related field; MBA preferred. Strategic Impact of the Role Customer Education Develop and scale customer education initiatives, including regional training workshops that equip hoteliers and venues with the knowledge to maximize ROI from Cvent solutions. Lead immersive training camps at Cvent CONNECT and other flagship events to drive adoption, product mastery, and stronger customer engagement. This role is not only responsible for listening to customers but also for transforming their insights into growth opportunities for Cvent Hospitality Cloud. Success in this role will be measured by the strength of our customer relationships, the integration of customer insights into product and business strategy, and the enhanced reputation of Cvent as the most trusted partner for hoteliers and venues globally. Physical Demands W e are not able to offer sponsorship for this position
Hull, United Kingdom Posted on 23/01/2026 We are looking to recruit a driven, ambitious individual to join our Skoda/BYD Hull team as General Sales Manager. This is a fabulous opportunity to join a family run business in the top 50 and represent one of our fantastic manufacturer partners. This role comes with a competitive basic salary of £35,000 with an achievable OTE of £65,000. About our business Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we're often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you'll fit in well here and we'd like to hear from you even if you have no experience of the automotive industry. We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one per center". We'll expect you to work hard but in return we'll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won't let anyone stop you. Key objectives within the role To achieve and strive to exceed all targets and sales objectives through a well developed and motivated sales team. Ensure the sales team have full knowledge and understanding of product, promotional and marketing activities, and communicate visions and goals to staff by planning and preparing thoroughly for the daily sales meeting. Ensure that the department is adequately staffed in order to achieve departmental objectives. Conduct a detailed induction with all new sales personnel, and continue to monitor achievements and review individual's performance through the Company's development review process. To manage the training and development of the sales executives, developing skills to support improvements in job performance and to aid career advancement. Delegate responsibilities to appropriate personnel and monitor progress to ensure the task is completed as directed. To work with the Head of Sales to formulate policies and procedures to achieve maximum profitability. Develop strategies, objectives and action plans to increase business and ensure maximum profitability and volume sales targets are achieved and exceeded. Plan, oversee and monitor the completion and success of sales campaigns, advertising and promotional activities to maximise car and extras sales and also create and maintain a positive and professional image of the retailer. Analyse current procedures to identify opportunities for improvement. Build a strong rapport with financial institutions and other relevant businesses. To maximise sales and profitability through satisfaction and retention of customers. Ensure appropriate communication is sent to all customers to establish long term marketing objectives. Consult with customers to establish their needs and continue to maintain good relationships with customers by meeting and exceeding their expectations. Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when needed. What we offer World class training provided from our own trainer and our brand partners. 30 days annual leave inclusive of 8 bank holidays, increasing with length of service. Preferential rates for servicing and repairs on your family and friend's cars. Company demonstrator. Hours Your normal working hours are Mon Fri: 8:30am to 6:30pm. Sat: 9:00am 5:00pm. Sun: 10:30am 4:00pm. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Mar 05, 2026
Full time
Hull, United Kingdom Posted on 23/01/2026 We are looking to recruit a driven, ambitious individual to join our Skoda/BYD Hull team as General Sales Manager. This is a fabulous opportunity to join a family run business in the top 50 and represent one of our fantastic manufacturer partners. This role comes with a competitive basic salary of £35,000 with an achievable OTE of £65,000. About our business Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude. Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we're often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you'll fit in well here and we'd like to hear from you even if you have no experience of the automotive industry. We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one per center". We'll expect you to work hard but in return we'll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won't let anyone stop you. Key objectives within the role To achieve and strive to exceed all targets and sales objectives through a well developed and motivated sales team. Ensure the sales team have full knowledge and understanding of product, promotional and marketing activities, and communicate visions and goals to staff by planning and preparing thoroughly for the daily sales meeting. Ensure that the department is adequately staffed in order to achieve departmental objectives. Conduct a detailed induction with all new sales personnel, and continue to monitor achievements and review individual's performance through the Company's development review process. To manage the training and development of the sales executives, developing skills to support improvements in job performance and to aid career advancement. Delegate responsibilities to appropriate personnel and monitor progress to ensure the task is completed as directed. To work with the Head of Sales to formulate policies and procedures to achieve maximum profitability. Develop strategies, objectives and action plans to increase business and ensure maximum profitability and volume sales targets are achieved and exceeded. Plan, oversee and monitor the completion and success of sales campaigns, advertising and promotional activities to maximise car and extras sales and also create and maintain a positive and professional image of the retailer. Analyse current procedures to identify opportunities for improvement. Build a strong rapport with financial institutions and other relevant businesses. To maximise sales and profitability through satisfaction and retention of customers. Ensure appropriate communication is sent to all customers to establish long term marketing objectives. Consult with customers to establish their needs and continue to maintain good relationships with customers by meeting and exceeding their expectations. Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when needed. What we offer World class training provided from our own trainer and our brand partners. 30 days annual leave inclusive of 8 bank holidays, increasing with length of service. Preferential rates for servicing and repairs on your family and friend's cars. Company demonstrator. Hours Your normal working hours are Mon Fri: 8:30am to 6:30pm. Sat: 9:00am 5:00pm. Sun: 10:30am 4:00pm. We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
Overview: Reporting to: VP Growth Visa sponsorship: Unfortunately, we are unable to offer visa sponsorship for this role. Applicants should have the right to work in the UK at the time of application. Background checks: Due to the non-partisan nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history, right to work, media and social media. You can expect to hear from us, no matter the outcome, by: 27th March 2026 Salary expectations: We aim for transparency on salary bands. If our range is misaligned with your expectations, we'd welcome an open conversation as early as possible. Role Apolitical's mission is to make government smarter by connecting and equipping public servants worldwide. Apolitical's online Community spaces sit at the heart of this mission as a place where public servants from around the world learn from one another, exchange practical insight, and build the connections that strengthen governments everywhere. We're hiring an experienced Online Community Manager to scale engagement in Apolitical's online Community forums on the topics that matter to public servants, on everything from the application of AI in government to the experience of neurodiversity in the public service. You'll create opportunities for meaningful peer-to-peer discussion, amplify diverse voices, and shape online Community experiences that help members feel the value of being part of our global network. This is both a strategic and hands-on role: you'll help set direction through insight and experimentation, while also rolling up your sleeves to moderate community discussions, events, and champion member contributions. You'll be accountable for growing Community engagement metrics and ensuring our members are active, connected, and supported. Success looks like more high-quality user-generated contribution, stronger member retention, and a growing number of public servants who say Apolitical helps them do their jobs better. Team You'll sit within the Community Engagement and Growth team, working closely with colleagues across Product, Learning, Partnerships, and Communications. This is a highly cross-functional role, with real scope to shape how community impact is embedded across the company. Tasks and remit Community Engagement and Growth You'll combine online community expertise, product thinking, and experimentation to: Help create the systems, playbooks, and product improvements that enable community engagement at scale. Grow the number of public servants around the world who join and interact in Apolitical communities. Increase the volume of high-quality posts and comments contributed by members, developing strategies to convert passive members into active participants. Identify and empower top contributors, power users, and champions to sustain ongoing engagement. Outreach to experts across government in order to grow the diversity of voices sharing their experience on Apolitical. Lead innovative community initiatives, prompts, discussion threads, networking events, Ask-Me-Anything (AMA) sessions, and more. Develop moderation and safety standards for inclusive community discourse, aligned with Apolitical's values and our wider mission. Insights and Impact Measurement: Track and analyse community metrics (e.g. participation, retention, engagement). Run rapid experiments to test new formats, incentives, and AI-enabled workflows. Collect and share member feedback to inform community strategy and product development. Cross-Functional Collaboration: Translate community insight to align with internal stakeholders on community product feature roadmaps, content programming, and marketing. Work with Product, Learning, Partnerships, and Communications to represent the needs of the Community product and its members. Develop and refine company-wide processes that support deeper member engagement. Onboarding milestones Within one month, you will Understand Apolitical's mission, members, and community strategy. Moderate your first online Community discussion. Begin building relationships with key internal teams and member contributors. Within three months, you will Launch and manage a Community engagement initiative (e.g. discussion series, marketing campaign, networking event , or AMA). Share insights from community data and member feedback to influence product and strategy. Identify and begin working with top contributors to grow their impact. Within six months, you will Demonstrate measurable growth in community engagement metrics. Shape cross-company processes to integrate community needs into Apolitical's strategy. Establish yourself as the go-to person for community best practice across the organisation. About you This role is a great fit if you Have experience in online community management, engagement, or growth. Thrive on connecting people and creating spaces where they can learn from one another. Have a product-led mindset - you think in systems, incentives, and user journeys. Are data-informed, using insights to test, learn, and iterate quickly. Are an enthusiastic adopter of generative AI tools to improve moderation, engagement, personalisation, and scale. Relish the unpredictability of working in a scale-up environment, balancing strategy with hands-on execution. Are collaborative by nature and enjoy working across teams. Care deeply about public service, and are inspired by learning about the work and lived experience of people working in government. Let us know if you have Worked with public servants, policymakers or government experts and thought leaders before. Facilitated events or discussions, either online or in-person. Used analytics tools to track and report on community metrics. Have product management experience or built online community products, for example as a product manager of a network product. This likely won't be the right role if you Prefer highly predictable work with clearly scoped tasks. See community as a support function rather than a driver of impact and growth. Don't meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Mar 04, 2026
Full time
Overview: Reporting to: VP Growth Visa sponsorship: Unfortunately, we are unable to offer visa sponsorship for this role. Applicants should have the right to work in the UK at the time of application. Background checks: Due to the non-partisan nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history, right to work, media and social media. You can expect to hear from us, no matter the outcome, by: 27th March 2026 Salary expectations: We aim for transparency on salary bands. If our range is misaligned with your expectations, we'd welcome an open conversation as early as possible. Role Apolitical's mission is to make government smarter by connecting and equipping public servants worldwide. Apolitical's online Community spaces sit at the heart of this mission as a place where public servants from around the world learn from one another, exchange practical insight, and build the connections that strengthen governments everywhere. We're hiring an experienced Online Community Manager to scale engagement in Apolitical's online Community forums on the topics that matter to public servants, on everything from the application of AI in government to the experience of neurodiversity in the public service. You'll create opportunities for meaningful peer-to-peer discussion, amplify diverse voices, and shape online Community experiences that help members feel the value of being part of our global network. This is both a strategic and hands-on role: you'll help set direction through insight and experimentation, while also rolling up your sleeves to moderate community discussions, events, and champion member contributions. You'll be accountable for growing Community engagement metrics and ensuring our members are active, connected, and supported. Success looks like more high-quality user-generated contribution, stronger member retention, and a growing number of public servants who say Apolitical helps them do their jobs better. Team You'll sit within the Community Engagement and Growth team, working closely with colleagues across Product, Learning, Partnerships, and Communications. This is a highly cross-functional role, with real scope to shape how community impact is embedded across the company. Tasks and remit Community Engagement and Growth You'll combine online community expertise, product thinking, and experimentation to: Help create the systems, playbooks, and product improvements that enable community engagement at scale. Grow the number of public servants around the world who join and interact in Apolitical communities. Increase the volume of high-quality posts and comments contributed by members, developing strategies to convert passive members into active participants. Identify and empower top contributors, power users, and champions to sustain ongoing engagement. Outreach to experts across government in order to grow the diversity of voices sharing their experience on Apolitical. Lead innovative community initiatives, prompts, discussion threads, networking events, Ask-Me-Anything (AMA) sessions, and more. Develop moderation and safety standards for inclusive community discourse, aligned with Apolitical's values and our wider mission. Insights and Impact Measurement: Track and analyse community metrics (e.g. participation, retention, engagement). Run rapid experiments to test new formats, incentives, and AI-enabled workflows. Collect and share member feedback to inform community strategy and product development. Cross-Functional Collaboration: Translate community insight to align with internal stakeholders on community product feature roadmaps, content programming, and marketing. Work with Product, Learning, Partnerships, and Communications to represent the needs of the Community product and its members. Develop and refine company-wide processes that support deeper member engagement. Onboarding milestones Within one month, you will Understand Apolitical's mission, members, and community strategy. Moderate your first online Community discussion. Begin building relationships with key internal teams and member contributors. Within three months, you will Launch and manage a Community engagement initiative (e.g. discussion series, marketing campaign, networking event , or AMA). Share insights from community data and member feedback to influence product and strategy. Identify and begin working with top contributors to grow their impact. Within six months, you will Demonstrate measurable growth in community engagement metrics. Shape cross-company processes to integrate community needs into Apolitical's strategy. Establish yourself as the go-to person for community best practice across the organisation. About you This role is a great fit if you Have experience in online community management, engagement, or growth. Thrive on connecting people and creating spaces where they can learn from one another. Have a product-led mindset - you think in systems, incentives, and user journeys. Are data-informed, using insights to test, learn, and iterate quickly. Are an enthusiastic adopter of generative AI tools to improve moderation, engagement, personalisation, and scale. Relish the unpredictability of working in a scale-up environment, balancing strategy with hands-on execution. Are collaborative by nature and enjoy working across teams. Care deeply about public service, and are inspired by learning about the work and lived experience of people working in government. Let us know if you have Worked with public servants, policymakers or government experts and thought leaders before. Facilitated events or discussions, either online or in-person. Used analytics tools to track and report on community metrics. Have product management experience or built online community products, for example as a product manager of a network product. This likely won't be the right role if you Prefer highly predictable work with clearly scoped tasks. See community as a support function rather than a driver of impact and growth. Don't meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Job Description: Territory area: Leicestershire - Lincolnshire - Nottingham - Sheffield- Hull - Stockport - Stoke -on- Trent £39,300 - £44,300 dependent on experience + Company Performance bonus, company car & exceptional Benefits 37.5 Hours per week - Mon-Fri 8.30am-5pm including working up to 10-12 weekends a year for dog/cat show events The Role The Area Business Manager role at Royal Canin is critical to ensure we reach more Partners (breeders and rescue) to increase recommendation and drive retention. It is a field-based role covering part of Northern England, responsible for the relationship with our breeders and Rescue Partners. Recommendation of our Royal Canin products to new puppy/kitten and dog/cat new owners is the number one priority in line with our Value Partnerships strategy; by serving more pets you will help transform our business growth. The role is also responsible for the sales value and volume of an extended portfolio including PRO bespoke products and a range of Pet Speciality Retail sku's. Critical to building relationships within the Pet Professionals, leveraging the consultative selling approach and co-create solutions to not only increase their nutritional knowledge and usage but to also support their recommendation and Professionals digitalization to generate mutual benefits and health through nutrition and beyond outcomes. The Area Business Manager will also be expected to attend a number of dog and cat shows throughout the year, some will be over the weekend, working on our show unit with other members of the PRO team. What's in it for you? Private healthcare + equal parental leave Generous pension (up to 9% contribution) Life assurance (4x salary) EV salary sacrifice scheme Annual leave starting at 24 days, rising to 32 with service What We're Looking For Relationship Building: Ability to create strong relationships across internal departments and external partners. Direct Experience: Minimum 1 years proven track record in territory sales or within a sales function (selling direct to the end consumer) ideally within the Petcare industry Tech Savvy: Strong presentation and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Excellent communication, time management and planning/organisational skills Driver's License: A clean driving record is required. Awareness of our Royal Canin products and brand Enjoy working around cats and dogs Key Responsibilities Strive to achieve key KPI's, including new Breeder Acquisition to drive recommendation, distribution and product volume supported by a deep level of product knowledge to enable our Partners (e.g., breeders and rescue centres) to have relevant and impactful conversations to make an effective recommendation to the new Pet Owner. Identify new customer opportunities and prospects. Develop trusted relationships with all key Partners with a consumer centric focus and a Consultative Selling approach to co-create solutions to generate mutual benefits with health through nutrition outcomes. Effective and efficient territory management and adherence to coverage model ensuring that customers are visited in line with their classification. Follow a structured sales call with objectives set for every visit and outcomes recorded within the Set to Sell CRM system. To maintain a deep level of knowledge and understanding of our products, our portfolio and nutrition through available training tools and to effectively share this knowledge with our key partners. Actively participate and report in weekly "Meet The Numbers" meeting with Head of PRO + peers on performance versus targets, combined with risk and opportunity analysis. Attendance at cat and dog shows and events (some weekend work required); working as part of a team and taking on the lead as Show Manager as and when required. Supporting the Show and Events strategy. What You Can Expect from Mars Work alongside 130,000+ Associates worldwide guided by our Five Principles Be part of a purpose-driven company shaping "the world we want tomorrow" Access world-class training & development from day one Join a company with an industry-leading salary and benefits package
Mar 03, 2026
Full time
Job Description: Territory area: Leicestershire - Lincolnshire - Nottingham - Sheffield- Hull - Stockport - Stoke -on- Trent £39,300 - £44,300 dependent on experience + Company Performance bonus, company car & exceptional Benefits 37.5 Hours per week - Mon-Fri 8.30am-5pm including working up to 10-12 weekends a year for dog/cat show events The Role The Area Business Manager role at Royal Canin is critical to ensure we reach more Partners (breeders and rescue) to increase recommendation and drive retention. It is a field-based role covering part of Northern England, responsible for the relationship with our breeders and Rescue Partners. Recommendation of our Royal Canin products to new puppy/kitten and dog/cat new owners is the number one priority in line with our Value Partnerships strategy; by serving more pets you will help transform our business growth. The role is also responsible for the sales value and volume of an extended portfolio including PRO bespoke products and a range of Pet Speciality Retail sku's. Critical to building relationships within the Pet Professionals, leveraging the consultative selling approach and co-create solutions to not only increase their nutritional knowledge and usage but to also support their recommendation and Professionals digitalization to generate mutual benefits and health through nutrition and beyond outcomes. The Area Business Manager will also be expected to attend a number of dog and cat shows throughout the year, some will be over the weekend, working on our show unit with other members of the PRO team. What's in it for you? Private healthcare + equal parental leave Generous pension (up to 9% contribution) Life assurance (4x salary) EV salary sacrifice scheme Annual leave starting at 24 days, rising to 32 with service What We're Looking For Relationship Building: Ability to create strong relationships across internal departments and external partners. Direct Experience: Minimum 1 years proven track record in territory sales or within a sales function (selling direct to the end consumer) ideally within the Petcare industry Tech Savvy: Strong presentation and IT skills (proficient in Microsoft Word, Excel, PowerPoint etc.) to support effective sales analysis and management of the territory Excellent communication, time management and planning/organisational skills Driver's License: A clean driving record is required. Awareness of our Royal Canin products and brand Enjoy working around cats and dogs Key Responsibilities Strive to achieve key KPI's, including new Breeder Acquisition to drive recommendation, distribution and product volume supported by a deep level of product knowledge to enable our Partners (e.g., breeders and rescue centres) to have relevant and impactful conversations to make an effective recommendation to the new Pet Owner. Identify new customer opportunities and prospects. Develop trusted relationships with all key Partners with a consumer centric focus and a Consultative Selling approach to co-create solutions to generate mutual benefits with health through nutrition outcomes. Effective and efficient territory management and adherence to coverage model ensuring that customers are visited in line with their classification. Follow a structured sales call with objectives set for every visit and outcomes recorded within the Set to Sell CRM system. To maintain a deep level of knowledge and understanding of our products, our portfolio and nutrition through available training tools and to effectively share this knowledge with our key partners. Actively participate and report in weekly "Meet The Numbers" meeting with Head of PRO + peers on performance versus targets, combined with risk and opportunity analysis. Attendance at cat and dog shows and events (some weekend work required); working as part of a team and taking on the lead as Show Manager as and when required. Supporting the Show and Events strategy. What You Can Expect from Mars Work alongside 130,000+ Associates worldwide guided by our Five Principles Be part of a purpose-driven company shaping "the world we want tomorrow" Access world-class training & development from day one Join a company with an industry-leading salary and benefits package
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Mar 03, 2026
Full time
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Mar 03, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager at a cutting-edge, experiential social wellness and movement space in London. With a mission to deliver world-class training, service excellence, and a community-first environment, this role is perfect for a results-driven operator who thrives in dynamic, high-performance environments. As General Manager, you will lead all aspects of the club's operations, from team leadership and member experience to financial management and business development. You will be instrumental in shaping the culture, driving standards, and ensuring that every touchpoint reflects the club's premium positioning. The Role Salary: £60,000 Working Hours: Full-time, flexible across weekdays and some weekends Amazing working perks including access to the gym and all its facilities Leave: 25 Days per annum. Management experience within premium fitness, hospitality, or leisure required Reporting to: The Managing Director Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high-performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily site operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Own and monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: 5+ years of experience in senior operations or general management within a high-end fitness, hospitality, or wellness setting Proven track record of leading large, diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Mar 02, 2026
Full time
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager at a cutting-edge, experiential social wellness and movement space in London. With a mission to deliver world-class training, service excellence, and a community-first environment, this role is perfect for a results-driven operator who thrives in dynamic, high-performance environments. As General Manager, you will lead all aspects of the club's operations, from team leadership and member experience to financial management and business development. You will be instrumental in shaping the culture, driving standards, and ensuring that every touchpoint reflects the club's premium positioning. The Role Salary: £60,000 Working Hours: Full-time, flexible across weekdays and some weekends Amazing working perks including access to the gym and all its facilities Leave: 25 Days per annum. Management experience within premium fitness, hospitality, or leisure required Reporting to: The Managing Director Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high-performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily site operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Own and monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: 5+ years of experience in senior operations or general management within a high-end fitness, hospitality, or wellness setting Proven track record of leading large, diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
MCS Group are proud to be partnering with a leading, award-winning agricultural machinery manufacturer to recruit a French-Speaking Business Development Manager. This opportunity is ideally suited to a commercially driven, relationship-focused sales professional with proven experience in agricultural machinery or technical agri-sales. The successful candidate will take ownership of a defined territory, driving dealership development, end-user sales growth, and long-term customer partnerships across the region. Fluency in French is essential to support dealer and customer engagement within French-speaking markets. Role & Responsibilities Take full responsibility for all sales activity across the designated territory, managing the complete sales lifecycle from initial enquiry through to aftersales support and customer retention Develop and execute structured territory sales plans in collaboration with the Marketing team to maximise market penetration and brand visibility Identify, recruit, and develop new dealership partners through strong sector knowledge and targeted prospecting activity Present and demonstrate products and services to dealers, ensuring appropriate stock levels and alignment with market demand Proactively generate and convert direct sales leads with end users, maintaining disciplined pipeline management and follow-through Represent the business at industry exhibitions, trade shows, and promotional events to strengthen brand presence and cultivate strategic relationships Conduct regular technical visits to the company's state-of-the-art UK manufacturing facility to maintain in-depth product knowledge Work collaboratively within a high-performing sales team, reporting directly to the General Manager and contributing to overall revenue strategy Essential Skills & Criteria Fluent French speaker with the ability to conduct commercial negotiations and technical discussions confidently Proven track record in agricultural machinery sales, or a strong recent background in technical sales within the agricultural sector Demonstrated success in territory development, dealership growth, and achieving revenue targets Strong commercial acumen with the ability to identify market opportunities and convert them into sustainable sales growth Excellent relationship-building and stakeholder management skills across dealer networks and end-user customers Highly self-motivated, proactive, and results-oriented approach to territory management Strong IT proficiency, including Microsoft Office and effective use of CRM systems for pipeline and performance tracking Full clean driving licence and willingness to travel extensively within the territory What's on Offer Competitive base salary up to 50K with an OTE of 70K Company vehicle Opportunity to represent a premium, award-winning agricultural manufacturing brand Structured product training and ongoing professional development Supportive leadership environment with clear growth and progression pathways
Mar 02, 2026
Full time
MCS Group are proud to be partnering with a leading, award-winning agricultural machinery manufacturer to recruit a French-Speaking Business Development Manager. This opportunity is ideally suited to a commercially driven, relationship-focused sales professional with proven experience in agricultural machinery or technical agri-sales. The successful candidate will take ownership of a defined territory, driving dealership development, end-user sales growth, and long-term customer partnerships across the region. Fluency in French is essential to support dealer and customer engagement within French-speaking markets. Role & Responsibilities Take full responsibility for all sales activity across the designated territory, managing the complete sales lifecycle from initial enquiry through to aftersales support and customer retention Develop and execute structured territory sales plans in collaboration with the Marketing team to maximise market penetration and brand visibility Identify, recruit, and develop new dealership partners through strong sector knowledge and targeted prospecting activity Present and demonstrate products and services to dealers, ensuring appropriate stock levels and alignment with market demand Proactively generate and convert direct sales leads with end users, maintaining disciplined pipeline management and follow-through Represent the business at industry exhibitions, trade shows, and promotional events to strengthen brand presence and cultivate strategic relationships Conduct regular technical visits to the company's state-of-the-art UK manufacturing facility to maintain in-depth product knowledge Work collaboratively within a high-performing sales team, reporting directly to the General Manager and contributing to overall revenue strategy Essential Skills & Criteria Fluent French speaker with the ability to conduct commercial negotiations and technical discussions confidently Proven track record in agricultural machinery sales, or a strong recent background in technical sales within the agricultural sector Demonstrated success in territory development, dealership growth, and achieving revenue targets Strong commercial acumen with the ability to identify market opportunities and convert them into sustainable sales growth Excellent relationship-building and stakeholder management skills across dealer networks and end-user customers Highly self-motivated, proactive, and results-oriented approach to territory management Strong IT proficiency, including Microsoft Office and effective use of CRM systems for pipeline and performance tracking Full clean driving licence and willingness to travel extensively within the territory What's on Offer Competitive base salary up to 50K with an OTE of 70K Company vehicle Opportunity to represent a premium, award-winning agricultural manufacturing brand Structured product training and ongoing professional development Supportive leadership environment with clear growth and progression pathways
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 02, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 01, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Feb 28, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine - building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. This is not an "ordinary" Customer Success role. But if you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! Quick background on Spruce Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat ( ). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating. We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we're having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line. Having raised a substantial Seed round last year and with strong customer demand, we're scaling the team to massively grow our impact. We're now starting to expand beyond heat pumps and ultimately want to build an operating system for the whole home renewables supply chain. The Role You'll be working closely with Esme, Jamie, Rob, Ashley, and Hector at the centre of our commercial operation. You'll have direct relationships with hundreds of installation businesses across the UK, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be: Drive expansion & commercial growth - you'll unlock a huge amount of value in our existing customer base by increasing product usage, growing accounts, and helping installers see what's possible. A big chunk of our revenue growth will come directly from your work. Become our customers' most trusted partner - you'll build close relationships with our installers, becoming the person they turn to when they want to grow their business. You'll be the first to hear when something's not working and the first to spot an opportunity to help them do more. Create a world-class onboarding experience - you'll own the initial experience for new installers we sign up, making sure their whole team quickly gets to grips with Spruce and feels the impact right away. Be the voice of the customer internally - you'll be the primary source of feedback and insight for Product decision making, directly shaping the improvements and features we build. Your understanding of what installers need and value will drive our roadmap. Build the systems & playbooks that scale us - you'll continuously be trying to automate yourself by improving our self-serve guides and FAQs, developing and managing LLM agents, creating training content, building more effective onboarding processes, and working with our devs and designers to bring tips and tutorials onto the platform. You'll own revenue targets, be rewarded based on the growth and retention of your accounts, and you'll have a direct influence on company strategy. The reason our customers love us is because we genuinely care about their success, and that starts with you. You'll have at least 2 years work experience and you'll ideally be: Relentlessly proactive - you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done; A natural "people person" - you love working with people, find it easy to warm to them and quickly put them at ease; A brilliant communicator - you write compelling, concise copy and can explain complex concepts simply; Deeply curious - you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail; and you'll hopefully also love heat pumps! Base salary £40-60k, plus 20% on-target bonus (£50k-£72k OTE) Slice of equity (options) in the company ️33 days holiday and opportunity to work from abroad for another 30 days each year Hybrid working: Min. 3 days in-person a week (London or Bristol) Workplace Nursery Benefit scheme (YellowNest) Cycle to Work scheme Brilliant team to learn from and massive opportunity to grow Meaningful, impactful work that genuinely improves the world. Working at Spruce We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight. You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense. We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions. We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back. Feedback is constant, direct, and kind - we'll tell you when something isn't working and expect the same honesty (and empathy) back.
Feb 28, 2026
Full time
In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine - building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. This is not an "ordinary" Customer Success role. But if you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! Quick background on Spruce Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat ( ). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating. We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we're having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line. Having raised a substantial Seed round last year and with strong customer demand, we're scaling the team to massively grow our impact. We're now starting to expand beyond heat pumps and ultimately want to build an operating system for the whole home renewables supply chain. The Role You'll be working closely with Esme, Jamie, Rob, Ashley, and Hector at the centre of our commercial operation. You'll have direct relationships with hundreds of installation businesses across the UK, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be: Drive expansion & commercial growth - you'll unlock a huge amount of value in our existing customer base by increasing product usage, growing accounts, and helping installers see what's possible. A big chunk of our revenue growth will come directly from your work. Become our customers' most trusted partner - you'll build close relationships with our installers, becoming the person they turn to when they want to grow their business. You'll be the first to hear when something's not working and the first to spot an opportunity to help them do more. Create a world-class onboarding experience - you'll own the initial experience for new installers we sign up, making sure their whole team quickly gets to grips with Spruce and feels the impact right away. Be the voice of the customer internally - you'll be the primary source of feedback and insight for Product decision making, directly shaping the improvements and features we build. Your understanding of what installers need and value will drive our roadmap. Build the systems & playbooks that scale us - you'll continuously be trying to automate yourself by improving our self-serve guides and FAQs, developing and managing LLM agents, creating training content, building more effective onboarding processes, and working with our devs and designers to bring tips and tutorials onto the platform. You'll own revenue targets, be rewarded based on the growth and retention of your accounts, and you'll have a direct influence on company strategy. The reason our customers love us is because we genuinely care about their success, and that starts with you. You'll have at least 2 years work experience and you'll ideally be: Relentlessly proactive - you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done; A natural "people person" - you love working with people, find it easy to warm to them and quickly put them at ease; A brilliant communicator - you write compelling, concise copy and can explain complex concepts simply; Deeply curious - you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail; and you'll hopefully also love heat pumps! Base salary £40-60k, plus 20% on-target bonus (£50k-£72k OTE) Slice of equity (options) in the company ️33 days holiday and opportunity to work from abroad for another 30 days each year Hybrid working: Min. 3 days in-person a week (London or Bristol) Workplace Nursery Benefit scheme (YellowNest) Cycle to Work scheme Brilliant team to learn from and massive opportunity to grow Meaningful, impactful work that genuinely improves the world. Working at Spruce We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight. You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense. We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions. We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back. Feedback is constant, direct, and kind - we'll tell you when something isn't working and expect the same honesty (and empathy) back.
The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses. Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start up energy and the security of private equity backing. It's an inspiring time to join the team! Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best in class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The Director of Corporate plays a pivotal role in shaping and leading our corporate advisory services, overseeing the Risk & Reward, Pensions, and Employee Engagement teams. This strategic leadership role drives the development and delivery of market leading corporate financial planning solutions, ensuring a cohesive and commercially focused client experience that supports retention, growth, and revenue targets. The postholder is responsible for developing innovative, compliant, and high performing solutions that address the complex needs of our corporate clients while ensuring we remain at the forefront of the financial planning and employee benefits market. Responsibilities Strategic Leadership & Vision Develop and execute the corporate strategy in alignment with Titan's growth ambitions, working closely with executive leadership. Act as the strategic lead across all corporate service lines: pensions, employee engagement, and risk/reward. Monitor trends in legislation, financial markets, and corporate needs to ensure offerings are competitive, relevant, and future focused. Serve as a member of the senior leadership team, contributing to wider organisational strategy, culture, and governance. Client Growth & Revenue Generation Drive business development efforts to acquire and retain mid to large corporate clients. Identify opportunities for cross selling and upselling across the business to maximise client lifetime value. Execute targeted growth strategies in mid-large corporates, leveraging Titan's vertically integrated model (financial planning investment custody). Develop pricing and service models that drive sustainable profit growth while meeting client needs. Lead high level client relationships, providing thought leadership, commercial insights, and strategic guidance. Oversee pricing, proposition value cases, and develop commercial models to drive profitability Team Leadership & Operational Oversight Lead and inspire cross functional teams (Risk & Reward, Pensions, and Employee Engagement), ensuring clarity of purpose, accountability, and performance. Set clear KPIs and targets aligned to service excellence, regulatory compliance, and commercial outcomes. Create a culture of innovation, collaboration, and continuous improvement across the corporate function. Oversee operational processes and service delivery standards to ensure efficiency, compliance, and client satisfaction. Risk Management & Governance Ensure that all corporate services operate in full compliance with FCA regulations, pensions legislation, employment law, and internal risk policies. Lead governance frameworks to monitor and manage risk exposure across all corporate client relationships. Champion a strong risk aware culture across teams, supporting robust decision making. Product & Proposition Development Oversee the design and enhancement of corporate financial solutions, including group pensions, flexible benefits, total reward, and employee engagement platforms. Collaborate with marketing and proposition teams to enhance brand visibility, thought leadership, and sales enablement for corporate offerings. Ensure products are commercially viable, client centric, and adaptable to market shifts. Experience required Essential: Proven senior leadership experience within corporate financial planning, employee benefits, or wealth management. Deep knowledge of pensions (DB, DC, group schemes), reward strategies, and employee engagement models. Track record of delivering revenue growth through strategic client engagement and solution design. Strong understanding of FCA compliance, risk frameworks, and financial product regulation. Commercial acumen and ability to build high value relationships with C suite clients. Desirable: Experience scaling operations or leading a function through transformation/growth. Experience within a private equity backed or fast scaling business. Skills, Competencies & Qualifications (Essential & Desirable) Key Skills and Competencies Strategic thinking with commercial and financial insight Inspirational leadership and people management Exceptional client relationship and stakeholder management skills Deep technical understanding of corporate pension and benefits structures Strong communication and presentation skills Analytical with a solution oriented mindset Change and transformation leadership Essential: Chartered Financial Planner or equivalent qualification. Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Some of our benefits Competitive salary Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job related activities.
Feb 28, 2026
Full time
The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses. Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start up energy and the security of private equity backing. It's an inspiring time to join the team! Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best in class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The Director of Corporate plays a pivotal role in shaping and leading our corporate advisory services, overseeing the Risk & Reward, Pensions, and Employee Engagement teams. This strategic leadership role drives the development and delivery of market leading corporate financial planning solutions, ensuring a cohesive and commercially focused client experience that supports retention, growth, and revenue targets. The postholder is responsible for developing innovative, compliant, and high performing solutions that address the complex needs of our corporate clients while ensuring we remain at the forefront of the financial planning and employee benefits market. Responsibilities Strategic Leadership & Vision Develop and execute the corporate strategy in alignment with Titan's growth ambitions, working closely with executive leadership. Act as the strategic lead across all corporate service lines: pensions, employee engagement, and risk/reward. Monitor trends in legislation, financial markets, and corporate needs to ensure offerings are competitive, relevant, and future focused. Serve as a member of the senior leadership team, contributing to wider organisational strategy, culture, and governance. Client Growth & Revenue Generation Drive business development efforts to acquire and retain mid to large corporate clients. Identify opportunities for cross selling and upselling across the business to maximise client lifetime value. Execute targeted growth strategies in mid-large corporates, leveraging Titan's vertically integrated model (financial planning investment custody). Develop pricing and service models that drive sustainable profit growth while meeting client needs. Lead high level client relationships, providing thought leadership, commercial insights, and strategic guidance. Oversee pricing, proposition value cases, and develop commercial models to drive profitability Team Leadership & Operational Oversight Lead and inspire cross functional teams (Risk & Reward, Pensions, and Employee Engagement), ensuring clarity of purpose, accountability, and performance. Set clear KPIs and targets aligned to service excellence, regulatory compliance, and commercial outcomes. Create a culture of innovation, collaboration, and continuous improvement across the corporate function. Oversee operational processes and service delivery standards to ensure efficiency, compliance, and client satisfaction. Risk Management & Governance Ensure that all corporate services operate in full compliance with FCA regulations, pensions legislation, employment law, and internal risk policies. Lead governance frameworks to monitor and manage risk exposure across all corporate client relationships. Champion a strong risk aware culture across teams, supporting robust decision making. Product & Proposition Development Oversee the design and enhancement of corporate financial solutions, including group pensions, flexible benefits, total reward, and employee engagement platforms. Collaborate with marketing and proposition teams to enhance brand visibility, thought leadership, and sales enablement for corporate offerings. Ensure products are commercially viable, client centric, and adaptable to market shifts. Experience required Essential: Proven senior leadership experience within corporate financial planning, employee benefits, or wealth management. Deep knowledge of pensions (DB, DC, group schemes), reward strategies, and employee engagement models. Track record of delivering revenue growth through strategic client engagement and solution design. Strong understanding of FCA compliance, risk frameworks, and financial product regulation. Commercial acumen and ability to build high value relationships with C suite clients. Desirable: Experience scaling operations or leading a function through transformation/growth. Experience within a private equity backed or fast scaling business. Skills, Competencies & Qualifications (Essential & Desirable) Key Skills and Competencies Strategic thinking with commercial and financial insight Inspirational leadership and people management Exceptional client relationship and stakeholder management skills Deep technical understanding of corporate pension and benefits structures Strong communication and presentation skills Analytical with a solution oriented mindset Change and transformation leadership Essential: Chartered Financial Planner or equivalent qualification. Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Some of our benefits Competitive salary Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job related activities.
Salary: £145k - £160k pa basic (depending on experience) % Bonus+Exec Car+Full Exec Package We are proud to have been appointed to handle this significant Managing Director opening with a substantial packaging firm. Position Overview You will have 10 years plus experience within packaging, specifically working or having worked at a senior level within a MINIMUM, £20m pa firm in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. As Managing Director you will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader able to command respect from your team, you will also have impeccable presentation skills and be able to strengthen an already strong network of sales contacts. Growth is of the essence thus the successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Working with the Sales Director to ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. Innovating 'added value' services with the board, ensuring that new or different product lines are introduced to the existing customer base. Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. To achieve and exceed company expectations in sales, margin and net profit. To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. To gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors which can influence the success of the business Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: Preparation and submission of budgets and objectives Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and it's customers Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management Ensure customer service strategy is implemented Assess, identify and facilitate staff training and development needs Development and maintenance of excellent customer relationship management and strategic customer service levels Ensure measurement of performance of all capital expenditure incorporating return on capital Stringent controls of costs, expenditure and investments (SG&A) within budget parameters To liaise with and support the Business Managers within the area This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Salary: £145k - £160k pa basic (depending on experience) % Bonus+Exec Car+Full Exec Package We are proud to have been appointed to handle this significant Managing Director opening with a substantial packaging firm. Position Overview You will have 10 years plus experience within packaging, specifically working or having worked at a senior level within a MINIMUM, £20m pa firm in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. As Managing Director you will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader able to command respect from your team, you will also have impeccable presentation skills and be able to strengthen an already strong network of sales contacts. Growth is of the essence thus the successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Working with the Sales Director to ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. Innovating 'added value' services with the board, ensuring that new or different product lines are introduced to the existing customer base. Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. To achieve and exceed company expectations in sales, margin and net profit. To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. To gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors which can influence the success of the business Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: Preparation and submission of budgets and objectives Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and it's customers Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management Ensure customer service strategy is implemented Assess, identify and facilitate staff training and development needs Development and maintenance of excellent customer relationship management and strategic customer service levels Ensure measurement of performance of all capital expenditure incorporating return on capital Stringent controls of costs, expenditure and investments (SG&A) within budget parameters To liaise with and support the Business Managers within the area This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
