This is an exceptional opportunity to join Rentokil Initial plc, a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa: We offer a wide range of services to businesses, the public sector and residential customers. Rentokil Initial operates in almost 80 countries with 2019 revenues of >£2.6bn. We are a 'people business' with over 36,000 colleagues. Market leading position in major markets - UK, US, Australia and France. Our core market categories are Pest Control and Hygiene/Washroom services. Cash generative businesses with good operating margins. Contract based businesses with >85% retention rates. Diversified customer base with no customer representing >2% of revenue. A website estate of over 190 websites across 80 countries. Purpose of Role The role of the Organic Search Specialist is to leverage the Organic Search landscape and to lead activities relating to optimisation, Keyword and Competitor Analysis and Technical SEO. In addition, the role will audit, monitor and implement SEO best practice to maximise the discoverability and performance of our websites across organic and paid channels that target local users with the goal of driving lead flow. This role will report into the SEO Manager and sits within the Digital Performance Team working with colleagues in roles covering Data & Insight, Paid Search and Content but will also collaborate with the Customer Experience, Digital Projects & Deployment, Digital Account Management and our key markets globally. Key Responsibilities The Organic Search Specialist will be primarily responsible for leading, planning and executing actions across the Rentokil Initial and subsidiary brand web estate, that directly improve the performance of our targeted search visibility and lead flow. The key responsibilities will span across digital marketing channels for both B2C and B2B audiences across digital marketing platforms and include defining reporting requirements for extraction of data & insights. Responsible for supporting the Search Marketing team across SEO, Data & Insight, and Content to action and deliver priority Organic Search projects across Rentokil Initial and its subsidiary brands globally. Assisting and supporting the Digital Projects & Deployment team where required with the rollout of new and existing digital projects; for example, new website crawls & launches in Magnolia, international & local competitor analysis, B2B campaign optimisation or organic & paid social media initiatives. Assisting in the development of SEO management processes and procedures, best practice and self-help guides to support Rentokil Initial and subsidiary brand colleagues. Be a reliable, technically sound, and knowledgeable SEO contact for our international markets for any BAU SEO related issues with their websites. If required, assist the SEO team in troubleshooting sticking points in organic growth and help develop future SEO strategy. Collaborating with Customer Experience, Digital Projects and Deployment, Digital Account Management and third party vendors to deliver the operational implementation of RI's Digital Search Strategy. Responsible for working across the organic & local search landscape and delivering across both organic and paid search channels to support Rentokil Initial and its subsidiaries leverage organic search volumes to drive conversions and lead flow. This role will support global markets with the implementation and optimisation of their organic search channel. Support with developing and evangelising SEO best practice and share global insights to ensure markets maximise their opportunity to deliver a return on their investment. Manage and support the organic search landscape across Rentokil Initial and its subsidiaries which will include liaising with the Digital Account Management team and the local markets around optimisation of transactional pages, keyword & competitor analysis, schema recommendations, and any other organic search optimisation activities. Liaise across the Performance Marketing Team to identify organic keyword opportunities that can be fed back into the local market teams and support the optimisation of Google Post campaigns and content topics and keywords to target these terms. Liaise with the local markets to collate all of the necessary information required and manage all communication with the markets in conjunction with the Digital Account Management team to ensure that progress is tracked against organic search deliverables. Work with the Customer Experience team to ideate organic search improvements that could drive conversions, like split testing third party on page review PLP layouts, messaging, CTAs or placement or where required requesting access or support with available local market user research and insight. Plan, support or execute Organic SEO actions and insights delivered by routine website audits to ensure that our websites conform to high quality SEO standards and best practice. Support where required with analysing possible factors involved in any drops in organic search performance for the digital properties in the Rentokil Initial and subsidiary brand portfolio. Use all available free or paid third party SEO tools to propose prescriptive on and off page paid search or SEO recommendations to reverse any downward trends e.g. Google Search Console, SEMrush, GA4, Conductor etc. Support implementation or coordination of both on and off site audit recommendations for all relevant SEO factors that impact organic performance. This is to include XML sitemaps, crawl error management, page & URL structure, image optimisation and other search marketing activities as required. Support the Data & Insights team in defining the reporting on keyword search volumes for key markets and sharing findings and recommendations with markets and in our global reporting landscape. Lead and deploy SEO recommendations for key cities. Use established best practice local SEO strategy to optimise our key branch pages. Liaise effectively with our international markets to propose prescriptive local SEO recommendations based on this strategy and analysis. Where required, collaborate effectively with external SEO agencies to assist in developing, facilitating and assisting with Organic SEO strategy and planning. Stay up to date with developments within the SEO industry such as algorithm enhancements and new technologies, and adapt the approach and strategy to ensure best practice is maintained in an ever changing landscape. Requirements Key Competencies Strong knowledge and experience of technical SEO considerations, analysis & reporting, on page, local search strategies as well as how social media benefits organic search visibility. Good understanding and experience of SEO best practices: including defining technical considerations through audits, making on page recommendations, understanding the organic local search ecosystem and how social media could be used as part of a holistic strategy. Understanding of search engine algorithms and their impact on the organic performance of websites. Understanding of technical SEO changes (e.g. robots.txt optimisation, 301 redirects, hreflang, canonicalisation, schema, etc.). Use 3rd party audit / SEO / Search tools to carry out web quality audits. Examples include SEMrush, deep dive site crawlers such as Screaming Frog and backlink auditors such as Kerboo/Ahrefs. An ability to work in a collaborative manner with colleagues in the wider Digital Team, different departments in M&I and colleagues globally. Preferably some experience of working within enterprise content management systems and some experience around web content creation and entry. Keep up to date with current digital marketing trends & technologies. Experience in MS Office or Google Apps is essential. Highly analytical and numerical, with attention to detail and a meticulous mindset. Results orientated with an ability to work to tight timelines. Appetite for continuous learning and personal development. Strong understanding and experience in Google's own web monitoring and analytics tools such as Google Search Console, Google AdWords, Google Analytics, Google Data Studio and Google Trends. Use these tools effectively to help develop the Digital Marketing strategy as well as identify possible fluctuations in local web performance and the possible reasons behind these. Additional Competencies (advantageous but not essential) Understanding of the web development cycle and web technologies. A good understanding or experience using WordPress (or similar), paid landing page platforms, B2B insight services or other marketing technology landscapes and platforms. Understanding of HTML5, CSS, JavaScript, XML or other programming languages e.g. PHP, etc. Image manipulation skills, e.g. Photoshop, Fireworks. Additional European language skills a plus. Personal attributes Strong time management skills a must. Strong organisational skills. Attention to detail essential. 'Process' driven. Ability to work on multiple projects. Self disciplined, motivated and committed to delivering work to agreed deadlines. Strong written and oral communication skills. Essential to be able to work within a team but also on own initiative. Good interpersonal . click apply for full job details
Apr 02, 2026
Full time
This is an exceptional opportunity to join Rentokil Initial plc, a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa: We offer a wide range of services to businesses, the public sector and residential customers. Rentokil Initial operates in almost 80 countries with 2019 revenues of >£2.6bn. We are a 'people business' with over 36,000 colleagues. Market leading position in major markets - UK, US, Australia and France. Our core market categories are Pest Control and Hygiene/Washroom services. Cash generative businesses with good operating margins. Contract based businesses with >85% retention rates. Diversified customer base with no customer representing >2% of revenue. A website estate of over 190 websites across 80 countries. Purpose of Role The role of the Organic Search Specialist is to leverage the Organic Search landscape and to lead activities relating to optimisation, Keyword and Competitor Analysis and Technical SEO. In addition, the role will audit, monitor and implement SEO best practice to maximise the discoverability and performance of our websites across organic and paid channels that target local users with the goal of driving lead flow. This role will report into the SEO Manager and sits within the Digital Performance Team working with colleagues in roles covering Data & Insight, Paid Search and Content but will also collaborate with the Customer Experience, Digital Projects & Deployment, Digital Account Management and our key markets globally. Key Responsibilities The Organic Search Specialist will be primarily responsible for leading, planning and executing actions across the Rentokil Initial and subsidiary brand web estate, that directly improve the performance of our targeted search visibility and lead flow. The key responsibilities will span across digital marketing channels for both B2C and B2B audiences across digital marketing platforms and include defining reporting requirements for extraction of data & insights. Responsible for supporting the Search Marketing team across SEO, Data & Insight, and Content to action and deliver priority Organic Search projects across Rentokil Initial and its subsidiary brands globally. Assisting and supporting the Digital Projects & Deployment team where required with the rollout of new and existing digital projects; for example, new website crawls & launches in Magnolia, international & local competitor analysis, B2B campaign optimisation or organic & paid social media initiatives. Assisting in the development of SEO management processes and procedures, best practice and self-help guides to support Rentokil Initial and subsidiary brand colleagues. Be a reliable, technically sound, and knowledgeable SEO contact for our international markets for any BAU SEO related issues with their websites. If required, assist the SEO team in troubleshooting sticking points in organic growth and help develop future SEO strategy. Collaborating with Customer Experience, Digital Projects and Deployment, Digital Account Management and third party vendors to deliver the operational implementation of RI's Digital Search Strategy. Responsible for working across the organic & local search landscape and delivering across both organic and paid search channels to support Rentokil Initial and its subsidiaries leverage organic search volumes to drive conversions and lead flow. This role will support global markets with the implementation and optimisation of their organic search channel. Support with developing and evangelising SEO best practice and share global insights to ensure markets maximise their opportunity to deliver a return on their investment. Manage and support the organic search landscape across Rentokil Initial and its subsidiaries which will include liaising with the Digital Account Management team and the local markets around optimisation of transactional pages, keyword & competitor analysis, schema recommendations, and any other organic search optimisation activities. Liaise across the Performance Marketing Team to identify organic keyword opportunities that can be fed back into the local market teams and support the optimisation of Google Post campaigns and content topics and keywords to target these terms. Liaise with the local markets to collate all of the necessary information required and manage all communication with the markets in conjunction with the Digital Account Management team to ensure that progress is tracked against organic search deliverables. Work with the Customer Experience team to ideate organic search improvements that could drive conversions, like split testing third party on page review PLP layouts, messaging, CTAs or placement or where required requesting access or support with available local market user research and insight. Plan, support or execute Organic SEO actions and insights delivered by routine website audits to ensure that our websites conform to high quality SEO standards and best practice. Support where required with analysing possible factors involved in any drops in organic search performance for the digital properties in the Rentokil Initial and subsidiary brand portfolio. Use all available free or paid third party SEO tools to propose prescriptive on and off page paid search or SEO recommendations to reverse any downward trends e.g. Google Search Console, SEMrush, GA4, Conductor etc. Support implementation or coordination of both on and off site audit recommendations for all relevant SEO factors that impact organic performance. This is to include XML sitemaps, crawl error management, page & URL structure, image optimisation and other search marketing activities as required. Support the Data & Insights team in defining the reporting on keyword search volumes for key markets and sharing findings and recommendations with markets and in our global reporting landscape. Lead and deploy SEO recommendations for key cities. Use established best practice local SEO strategy to optimise our key branch pages. Liaise effectively with our international markets to propose prescriptive local SEO recommendations based on this strategy and analysis. Where required, collaborate effectively with external SEO agencies to assist in developing, facilitating and assisting with Organic SEO strategy and planning. Stay up to date with developments within the SEO industry such as algorithm enhancements and new technologies, and adapt the approach and strategy to ensure best practice is maintained in an ever changing landscape. Requirements Key Competencies Strong knowledge and experience of technical SEO considerations, analysis & reporting, on page, local search strategies as well as how social media benefits organic search visibility. Good understanding and experience of SEO best practices: including defining technical considerations through audits, making on page recommendations, understanding the organic local search ecosystem and how social media could be used as part of a holistic strategy. Understanding of search engine algorithms and their impact on the organic performance of websites. Understanding of technical SEO changes (e.g. robots.txt optimisation, 301 redirects, hreflang, canonicalisation, schema, etc.). Use 3rd party audit / SEO / Search tools to carry out web quality audits. Examples include SEMrush, deep dive site crawlers such as Screaming Frog and backlink auditors such as Kerboo/Ahrefs. An ability to work in a collaborative manner with colleagues in the wider Digital Team, different departments in M&I and colleagues globally. Preferably some experience of working within enterprise content management systems and some experience around web content creation and entry. Keep up to date with current digital marketing trends & technologies. Experience in MS Office or Google Apps is essential. Highly analytical and numerical, with attention to detail and a meticulous mindset. Results orientated with an ability to work to tight timelines. Appetite for continuous learning and personal development. Strong understanding and experience in Google's own web monitoring and analytics tools such as Google Search Console, Google AdWords, Google Analytics, Google Data Studio and Google Trends. Use these tools effectively to help develop the Digital Marketing strategy as well as identify possible fluctuations in local web performance and the possible reasons behind these. Additional Competencies (advantageous but not essential) Understanding of the web development cycle and web technologies. A good understanding or experience using WordPress (or similar), paid landing page platforms, B2B insight services or other marketing technology landscapes and platforms. Understanding of HTML5, CSS, JavaScript, XML or other programming languages e.g. PHP, etc. Image manipulation skills, e.g. Photoshop, Fireworks. Additional European language skills a plus. Personal attributes Strong time management skills a must. Strong organisational skills. Attention to detail essential. 'Process' driven. Ability to work on multiple projects. Self disciplined, motivated and committed to delivering work to agreed deadlines. Strong written and oral communication skills. Essential to be able to work within a team but also on own initiative. Good interpersonal . click apply for full job details
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Apr 02, 2026
Full time
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Marketing Manager - International Location: UK (remote) Scope: EME & SEAPAC Team: Marketing Reports to: International Marketing Director About tarte tarte is the pioneer of high-performance naturals and one of the fastest-growing beauty brands in the U.S. Foundednearly 25years ago by CEO Maureen Kelly, tarte is built on a simple belief: beauty should deliverreal resultswithout compromise. All products are cruelty-free, formulated without the "icky" ingredients (parabens, mineral oil, phthalates, and more), and powered by naturally derived ingredients. The brand is 85% vegan, with 100% vegan skincare, and proudly the concealer brand in the U.S. tarteoperatesin over 20 countries in-store and ships to 50+ countries worldwide. The Role tarte cosmetics is seeking an experienced International MarketingManager who will be responsible for collaborating with the Marketing Director to develop, drive & project manage 360 marketing programs for all new product launches & existing core heroes within the product portfolio. In partnership with the team, this role will assist in the execution of launch plans, implementation of strategic marketing initiatives, and creation of marketing assets & content. The ideal candidate is a self-starter, agile, organized, and should possess both analytical and creative skills with the ability to work independently and cross-functionally within the organization & with our Sephora retailer partners. Beauty experience is highly preferred. Key Responsibilities Drive the ideation, execution & project management of 360 marketing plans for new launches by working cross-functionally with teams including Trade Marketing, Digital Marketing, PR, Social, Influencer, Education, Events & our Sephora retail partners. Develop & refine brand & product messaging, ensuring key messaging is consistent across all customer touchpoints and curated for each market. Lead the localization of marketing copy & education materials for the international landscape. Develop clear & thoughtful creative briefs for content, trade & social media teams to create best-in-class assets. Drive & contribute to content creation process with clear feedback & strategic direction. Lead the understanding, execution, and optimization of paid media campaigns (digital, social, retail media), in collaboration with internal and external partners. Support international retail, PR, influencer, and event initiatives. Secure and optimize marketing support across Sephora channels (media, CRM, social, in-store, digital). Support the development and activation of CRM strategies in partnership with Sephora, focused on recruitment, retention, and engagement. Manage international marketing calendars, timelines, and cross-functional deliverables. Analyze sales data, industry trends, product reviews, and competitive research to identify actionable insights. Profile 5-7+ years of marketing experience, preferably in beauty, fashion, or consumer goods. Proven experience managing international markets and go-to-market processes. Strong project management and cross-functional collaboration skills. Strong understanding of paid media, performance marketing, and campaign optimization. Experience working closely with retail marketing teams, ideally Sephora. Highly organized, detail-oriented, and deadline-driven. Advanced proficiency in Excel (analysis, tracking, reporting) and PowerPoint (clear, executive-ready decks). Ability to balance global strategy with local market needs, and comfortable managing multiple markets simultaneously. Excellent communication skills, fluent in English (written and spoken).
Apr 02, 2026
Full time
Marketing Manager - International Location: UK (remote) Scope: EME & SEAPAC Team: Marketing Reports to: International Marketing Director About tarte tarte is the pioneer of high-performance naturals and one of the fastest-growing beauty brands in the U.S. Foundednearly 25years ago by CEO Maureen Kelly, tarte is built on a simple belief: beauty should deliverreal resultswithout compromise. All products are cruelty-free, formulated without the "icky" ingredients (parabens, mineral oil, phthalates, and more), and powered by naturally derived ingredients. The brand is 85% vegan, with 100% vegan skincare, and proudly the concealer brand in the U.S. tarteoperatesin over 20 countries in-store and ships to 50+ countries worldwide. The Role tarte cosmetics is seeking an experienced International MarketingManager who will be responsible for collaborating with the Marketing Director to develop, drive & project manage 360 marketing programs for all new product launches & existing core heroes within the product portfolio. In partnership with the team, this role will assist in the execution of launch plans, implementation of strategic marketing initiatives, and creation of marketing assets & content. The ideal candidate is a self-starter, agile, organized, and should possess both analytical and creative skills with the ability to work independently and cross-functionally within the organization & with our Sephora retailer partners. Beauty experience is highly preferred. Key Responsibilities Drive the ideation, execution & project management of 360 marketing plans for new launches by working cross-functionally with teams including Trade Marketing, Digital Marketing, PR, Social, Influencer, Education, Events & our Sephora retail partners. Develop & refine brand & product messaging, ensuring key messaging is consistent across all customer touchpoints and curated for each market. Lead the localization of marketing copy & education materials for the international landscape. Develop clear & thoughtful creative briefs for content, trade & social media teams to create best-in-class assets. Drive & contribute to content creation process with clear feedback & strategic direction. Lead the understanding, execution, and optimization of paid media campaigns (digital, social, retail media), in collaboration with internal and external partners. Support international retail, PR, influencer, and event initiatives. Secure and optimize marketing support across Sephora channels (media, CRM, social, in-store, digital). Support the development and activation of CRM strategies in partnership with Sephora, focused on recruitment, retention, and engagement. Manage international marketing calendars, timelines, and cross-functional deliverables. Analyze sales data, industry trends, product reviews, and competitive research to identify actionable insights. Profile 5-7+ years of marketing experience, preferably in beauty, fashion, or consumer goods. Proven experience managing international markets and go-to-market processes. Strong project management and cross-functional collaboration skills. Strong understanding of paid media, performance marketing, and campaign optimization. Experience working closely with retail marketing teams, ideally Sephora. Highly organized, detail-oriented, and deadline-driven. Advanced proficiency in Excel (analysis, tracking, reporting) and PowerPoint (clear, executive-ready decks). Ability to balance global strategy with local market needs, and comfortable managing multiple markets simultaneously. Excellent communication skills, fluent in English (written and spoken).
Who Are We Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit The Role The Customer Success Manager is passionate about developing customer relationships that promote retention and loyalty. Your role will be to work closely with customers to ensure they are satisfied with the services and to be an internal advocate for your book of business. At Comply, our customers' success is our success. We look to our Customer Success Managers to own driving value and outcomes for our customers in collaboration with our internal teams. This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up sell, etc.). Responsibilities Customer Relationship Management Own a portfolio of strategic accounts and serve as the central point of contact for day to day inquiries Proactively manage customer journeys from onboarding to renewal, ensuring continued alignment with business goals Establish executive level relationships with customer stakeholders to understand and influence broader organizational goals Influence customer lifetime value through increased product adoption, satisfaction and overall health Deliver regular business reviews to ensure customers are achieving - and recognizing - their intended outcomes Support revenue retention and growth through customer advocacy and reference ability Account Monitoring and Health Tracking Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity Perform in depth analysis of account performance metrics and proactively develop mitigation or growth strategies Generate report and insights related to account status, customer success plans and usage metrics Escalation and Resolution Efficiency Lead critical issue resolution across departments for strategic or at risk accounts Anticipate possible friction points in the customer journey and implement preemptive solutions Champion systemic improvements by identifying recurring issues and influencing internal process enhancements Internal Collaboration Collaborate cross functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements Participate in internal account review meetings to align on customer strategies and success plans Update and contribute to team documentation, knowledge bases, and process improvements Partner with marketing on advocacy initiatives such as case studies and testimonials Renewal and Expansion Support Own the end to end renewal process, including forecasting, negotiation and close Lead commercial conversations around value realization, upsells, cross sells and expansion planning Align with sales on account growth strategy and influence commercial outcomes by demonstrating impact Prepare Quarterly Business Reviews and renewal discussions by consolidating relevant data and insights Skills and Qualifications 3+ years' experience in a Customer Success or Account Management role Financial services or compliance experience a plus Ability to manage influence through persuasion, negotiation, and consensus building Strong empathy for customers AND passion for revenue and growth Demonstrated ability to manage and see projects through with customers Analytical, organized, process oriented, and proactive mindset Demonstrated desire for continuous learning and improvement Enthusiastic and creative leader with the ability to inspire others Excellent communication, presentation, and problem solving skills To learn more about our values, mission and the wide range of perks offered to employees at Comply, visit Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United Kingdom. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.
Apr 02, 2026
Full time
Who Are We Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit The Role The Customer Success Manager is passionate about developing customer relationships that promote retention and loyalty. Your role will be to work closely with customers to ensure they are satisfied with the services and to be an internal advocate for your book of business. At Comply, our customers' success is our success. We look to our Customer Success Managers to own driving value and outcomes for our customers in collaboration with our internal teams. This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up sell, etc.). Responsibilities Customer Relationship Management Own a portfolio of strategic accounts and serve as the central point of contact for day to day inquiries Proactively manage customer journeys from onboarding to renewal, ensuring continued alignment with business goals Establish executive level relationships with customer stakeholders to understand and influence broader organizational goals Influence customer lifetime value through increased product adoption, satisfaction and overall health Deliver regular business reviews to ensure customers are achieving - and recognizing - their intended outcomes Support revenue retention and growth through customer advocacy and reference ability Account Monitoring and Health Tracking Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity Perform in depth analysis of account performance metrics and proactively develop mitigation or growth strategies Generate report and insights related to account status, customer success plans and usage metrics Escalation and Resolution Efficiency Lead critical issue resolution across departments for strategic or at risk accounts Anticipate possible friction points in the customer journey and implement preemptive solutions Champion systemic improvements by identifying recurring issues and influencing internal process enhancements Internal Collaboration Collaborate cross functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements Participate in internal account review meetings to align on customer strategies and success plans Update and contribute to team documentation, knowledge bases, and process improvements Partner with marketing on advocacy initiatives such as case studies and testimonials Renewal and Expansion Support Own the end to end renewal process, including forecasting, negotiation and close Lead commercial conversations around value realization, upsells, cross sells and expansion planning Align with sales on account growth strategy and influence commercial outcomes by demonstrating impact Prepare Quarterly Business Reviews and renewal discussions by consolidating relevant data and insights Skills and Qualifications 3+ years' experience in a Customer Success or Account Management role Financial services or compliance experience a plus Ability to manage influence through persuasion, negotiation, and consensus building Strong empathy for customers AND passion for revenue and growth Demonstrated ability to manage and see projects through with customers Analytical, organized, process oriented, and proactive mindset Demonstrated desire for continuous learning and improvement Enthusiastic and creative leader with the ability to inspire others Excellent communication, presentation, and problem solving skills To learn more about our values, mission and the wide range of perks offered to employees at Comply, visit Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United Kingdom. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.
Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Erith, Kent. We are recruiting for experienced and forward thinking Sales & Account Manager ( Sales Negotiator) . This is full time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression. Job Role: We are looking for a driven and commercially focused Sales Negotiator to join our small but ambitious team. The purpose of this role is to maximise margin from every customer opportunity through proactive up-selling, cross-selling, account management and new customer acquisition. You will play a key role in exceeding customer expectations by professionally identifying and matching customer needs with the right products and services, while maintaining the highest standards of compliance and service delivery. If you thrive in a target-driven environment and enjoy building long-term customer relationships, we would love to hear from you. Key Responsibilities: Handle outbound sales calls to the existing customer base with the specific aim of cross-selling relevant products. Use prospect data to generate new business opportunities and secure sales. Negotiate pricing within agreed authority levels. Acquire new customers through referrals and proactive prospecting. Deliver a polite, professional and responsive customer experience that maximises retention. Identify current and future customer needs through effective account management. Maintain up-to-date knowledge of competitor activity and record findings in Excel. Log, track and resolve customer enquiries and complaints in line with company procedures. Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach. Accurately record all customer interactions within company systems. Develop and maintain strong product knowledge across the full company portfolio. Proactively address knowledge gaps through continuous learning. Use IT systems effectively to maximise team efficiency. Adhere to Health, Safety and Environmental policies at all times. Provide regular updates and reports to the Company Manager. What We're Looking For: Proven experience in sales, account management or customer-facing commercial roles Strong negotiation and communication skills Ability to identify up-selling and cross-selling opportunities Excellent organisational and data recording skills Comfortable using IT systems and Excel Professional, polite and customer-focused approach Self-motivated with the ability to work within a small team Special Requirements: Due to our location on an industrial estate with no access to public transport, candidates must have their own transport . If interested please apply directly or call Tom Kurczab at Premier Recruitment Group.
Apr 01, 2026
Full time
Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Erith, Kent. We are recruiting for experienced and forward thinking Sales & Account Manager ( Sales Negotiator) . This is full time and permanent position and working for very well established company. Very interesting and varied role with a scope for progression. Job Role: We are looking for a driven and commercially focused Sales Negotiator to join our small but ambitious team. The purpose of this role is to maximise margin from every customer opportunity through proactive up-selling, cross-selling, account management and new customer acquisition. You will play a key role in exceeding customer expectations by professionally identifying and matching customer needs with the right products and services, while maintaining the highest standards of compliance and service delivery. If you thrive in a target-driven environment and enjoy building long-term customer relationships, we would love to hear from you. Key Responsibilities: Handle outbound sales calls to the existing customer base with the specific aim of cross-selling relevant products. Use prospect data to generate new business opportunities and secure sales. Negotiate pricing within agreed authority levels. Acquire new customers through referrals and proactive prospecting. Deliver a polite, professional and responsive customer experience that maximises retention. Identify current and future customer needs through effective account management. Maintain up-to-date knowledge of competitor activity and record findings in Excel. Log, track and resolve customer enquiries and complaints in line with company procedures. Ensure all calls and interactions comply with company standards including data protection, domestic pricing policy and sales approach. Accurately record all customer interactions within company systems. Develop and maintain strong product knowledge across the full company portfolio. Proactively address knowledge gaps through continuous learning. Use IT systems effectively to maximise team efficiency. Adhere to Health, Safety and Environmental policies at all times. Provide regular updates and reports to the Company Manager. What We're Looking For: Proven experience in sales, account management or customer-facing commercial roles Strong negotiation and communication skills Ability to identify up-selling and cross-selling opportunities Excellent organisational and data recording skills Comfortable using IT systems and Excel Professional, polite and customer-focused approach Self-motivated with the ability to work within a small team Special Requirements: Due to our location on an industrial estate with no access to public transport, candidates must have their own transport . If interested please apply directly or call Tom Kurczab at Premier Recruitment Group.
Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today's fast-moving, high-volatility markets. Our Sales and Business Development teams are the engine of our growth. They are the first voice, the first relationship, and the long-term partner for our clients. This role is for people who don't wait for opportunity, they hunt it, close it, and grow it. Who We're Looking For We're hiring globally and selectively. You should already know: How commodity and crypto volatility is changing trader behavior Why retention, lifetime value, and trust now outperform raw volume How to build real presence in high-growth regions: Asia, Africa, LATAM, and the Middle East If you're an experienced FX/CFD sales professional tired of working at a firm that's shrinking or stuck, let's talk. The market is consolidating. The competition is tougher. That's exactly why this opportunity exists. What You'll Be Doing Own the full business development lifecycle: prospecting, conversion, activation, and long term growth Acquire and retain high value clients and IB partners through strategic relationship management Build and execute sales plans driven by market data, trader behavior, and regional trends Deliver a best in class client experience, rooted in knowledge, trust, and responsiveness Proactively provide clients with market insights, product guidance, and growth opportunities Collaborate closely with Marketing to unlock demand in new and emerging markets Directly impact accounts opened, deposits, and revenue growth, your performance matters and is visible 3-10 years of proven sales experience within Forex / CFD brokerage environments Strong understanding of FX, commodities, indices, and equity markets A hunter mindset, you chase targets, not titles Excellent communication and negotiation skills across cultures and regions Strategic thinking paired with hands on execution High integrity, professionalism, and accountability Strong analytical skills and comfort working with data and performance metrics Proficiency in Microsoft Office or equivalent tools Global platform with real growth ambition, not empty slogans Products built for today's traders, not yesterday's markets A culture that rewards performance, initiative, and innovation Exposure to fast growing regions where opportunity is still wide open If you're hungry, market aware, and ready to compete at a higher level, Zeal Group is where you scale next.
Apr 01, 2026
Full time
Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today's fast-moving, high-volatility markets. Our Sales and Business Development teams are the engine of our growth. They are the first voice, the first relationship, and the long-term partner for our clients. This role is for people who don't wait for opportunity, they hunt it, close it, and grow it. Who We're Looking For We're hiring globally and selectively. You should already know: How commodity and crypto volatility is changing trader behavior Why retention, lifetime value, and trust now outperform raw volume How to build real presence in high-growth regions: Asia, Africa, LATAM, and the Middle East If you're an experienced FX/CFD sales professional tired of working at a firm that's shrinking or stuck, let's talk. The market is consolidating. The competition is tougher. That's exactly why this opportunity exists. What You'll Be Doing Own the full business development lifecycle: prospecting, conversion, activation, and long term growth Acquire and retain high value clients and IB partners through strategic relationship management Build and execute sales plans driven by market data, trader behavior, and regional trends Deliver a best in class client experience, rooted in knowledge, trust, and responsiveness Proactively provide clients with market insights, product guidance, and growth opportunities Collaborate closely with Marketing to unlock demand in new and emerging markets Directly impact accounts opened, deposits, and revenue growth, your performance matters and is visible 3-10 years of proven sales experience within Forex / CFD brokerage environments Strong understanding of FX, commodities, indices, and equity markets A hunter mindset, you chase targets, not titles Excellent communication and negotiation skills across cultures and regions Strategic thinking paired with hands on execution High integrity, professionalism, and accountability Strong analytical skills and comfort working with data and performance metrics Proficiency in Microsoft Office or equivalent tools Global platform with real growth ambition, not empty slogans Products built for today's traders, not yesterday's markets A culture that rewards performance, initiative, and innovation Exposure to fast growing regions where opportunity is still wide open If you're hungry, market aware, and ready to compete at a higher level, Zeal Group is where you scale next.
Your new company This is an excellent opportunity to join a leading regional independent firm in the NW, in a pure tax advisory role, partnering with some of the leading local enterprises, start-ups, and international groups. With three offices across the NW, the firm has an excellent reputation for staff retention, where Directors take a vested interest in everyone's personal and career development, complete cohesion across the senior leadership team, absolute clarity over promotions, and no internal politics. They offer a flexible working model, with the option to work from home when needed. Your new role You will be working in a pure advisory role, supporting a core client base of family-run businesses and local enterprises, as well as some international groups, on a variety of mixed-tax projects, such as acquisitions, exits and disposals, demergers, employee share schemes, restructures, profit extraction, trust planning and IHT. This is a newly created role, due to the growth of the firm, and with a strong pipeline of work there is no requirement for this individual to do marketing or business development. With no barriers to progression and promotion, you will also have the opportunity to create your own role based on what projects you want to do. If that means moving into other areas of tax, that's widely encouraged too. What you'll need to succeed We're looking for someone who has a broad tax advisory background, with strong client-facing experience, who is proactive and approachable, but ambitious. There is an opportunity to be a Director and part of the senior leadership team in the very near future, if that's what you're looking for. Equally, if you're an experienced manager and content operating at that level, we'd still love to hear from you. What you'll get in return You will be joining a family-friendly firm, with a supportive group of Directors, working in a close-knit tax team on a broad variety of tax advisory projects. They offer a competitive salary of £50,000 to £60,000 per annum plus benefits, free parking on-site and the flexibility to work from home when needed. What you need to do now If you're interested in this Tax Advisory Manager role in Nantwich, click 'apply now' to forward an up-to-date copy of your CV, or call Justin Hopkins on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Your new company This is an excellent opportunity to join a leading regional independent firm in the NW, in a pure tax advisory role, partnering with some of the leading local enterprises, start-ups, and international groups. With three offices across the NW, the firm has an excellent reputation for staff retention, where Directors take a vested interest in everyone's personal and career development, complete cohesion across the senior leadership team, absolute clarity over promotions, and no internal politics. They offer a flexible working model, with the option to work from home when needed. Your new role You will be working in a pure advisory role, supporting a core client base of family-run businesses and local enterprises, as well as some international groups, on a variety of mixed-tax projects, such as acquisitions, exits and disposals, demergers, employee share schemes, restructures, profit extraction, trust planning and IHT. This is a newly created role, due to the growth of the firm, and with a strong pipeline of work there is no requirement for this individual to do marketing or business development. With no barriers to progression and promotion, you will also have the opportunity to create your own role based on what projects you want to do. If that means moving into other areas of tax, that's widely encouraged too. What you'll need to succeed We're looking for someone who has a broad tax advisory background, with strong client-facing experience, who is proactive and approachable, but ambitious. There is an opportunity to be a Director and part of the senior leadership team in the very near future, if that's what you're looking for. Equally, if you're an experienced manager and content operating at that level, we'd still love to hear from you. What you'll get in return You will be joining a family-friendly firm, with a supportive group of Directors, working in a close-knit tax team on a broad variety of tax advisory projects. They offer a competitive salary of £50,000 to £60,000 per annum plus benefits, free parking on-site and the flexibility to work from home when needed. What you need to do now If you're interested in this Tax Advisory Manager role in Nantwich, click 'apply now' to forward an up-to-date copy of your CV, or call Justin Hopkins on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Apr 01, 2026
Full time
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
About Us Our client is seeking a highly skilled and proactive Senior Office Manager based in Nottingham. In this pivotal role, you will report directly to the Managing Director and will be key in fostering operational excellence, driving business growth, and leading a dedicated office team. This position is ideal for an energetic professional who thrives in fast-paced settings and enjoys managing both personnel and processes. Job Description Sales & Marketing Responsibilities Enhance lead conversion rates to ensure strong client engagement. Promote occupancy growth through effective strategic planning and client management. Oversee the execution of marketing initiatives to align with business goals. Encourage referral growth by nurturing strong client relationships and networking. Systems & Processes Oversight Ensure compliance with established operational processes for maximum efficiency. Monitor system performance and accuracy across all operational platforms. Champion the adoption of new systems, providing necessary training to staff. Identify and implement process improvements to boost operational efficiency. Operational & Financial Management Maintain fee collection rates that meet established financial objectives. Manage company budgets effectively, ensuring all financial targets are achieved. Keep thorough documentation to ensure audit readiness at all times. People & Team Development Develop a motivated and high-performing team. Oversee staff training and development to enhance professional growth. Foster a positive workplace culture that encourages staff engagement. Manage recruitment processes to attract and retain top talent. Leadership & Strategic Initiatives Set performance goals and conduct evaluations with team members. Encourage collaboration across departments for seamless operations. Support business continuity planning to prepare for operational challenges. Key Performance Indicators (KPIs) Sales & Marketing: Focus on Lead Conversion Rate, Occupancy Growth, Execution of Marketing Activities, and Referral Growth. Systems & Processes: Compliance Rate, System Efficiency & Accuracy, and Process Improvement Implementation. Operational & Financial Management: Fee Collection Rate, Budget Compliance, and Audit Readiness. People & Team Development: Retention Rates, Training Effectiveness, and Recruitment Process Oversight. Leadership & Strategy: Goal Setting & Reviews, Cross-Functional Collaboration, and Continuity Planning. Key Responsibilities Drive operational excellence and facilitate business growth. Lead and develop a high-performing office team. Oversee strategic marketing initiatives as well as lead conversion efforts. Implement improvements in systems and processes for enhanced operational efficiency. Manage financial oversight and ensure compliance readiness. Cultivate a positive workplace culture that enhances employee engagement. Conduct evaluations of staff performance and support their development. Requirements Extensive experience in office management or senior administrative positions. Demonstrated leadership abilities with a talent for managing teams. Exceptional organizational, planning, and problem-solving skills. Experience in financial oversight, budgeting, and operational systems. Strong communication and interpersonal skills. Proactive and strategic mindset aimed at driving process enhancements. Benefits Attractive salary package. Opportunities for professional growth and development. A supportive and dynamic work environment. Flexible working hours with remote work options. Other This role is based in Nottingham, England, within a thriving sector that values growth and collaboration. The successful candidate will engage with a range of stakeholders, pushing the boundaries of operational excellence in a fast-paced setting.
Apr 01, 2026
Full time
About Us Our client is seeking a highly skilled and proactive Senior Office Manager based in Nottingham. In this pivotal role, you will report directly to the Managing Director and will be key in fostering operational excellence, driving business growth, and leading a dedicated office team. This position is ideal for an energetic professional who thrives in fast-paced settings and enjoys managing both personnel and processes. Job Description Sales & Marketing Responsibilities Enhance lead conversion rates to ensure strong client engagement. Promote occupancy growth through effective strategic planning and client management. Oversee the execution of marketing initiatives to align with business goals. Encourage referral growth by nurturing strong client relationships and networking. Systems & Processes Oversight Ensure compliance with established operational processes for maximum efficiency. Monitor system performance and accuracy across all operational platforms. Champion the adoption of new systems, providing necessary training to staff. Identify and implement process improvements to boost operational efficiency. Operational & Financial Management Maintain fee collection rates that meet established financial objectives. Manage company budgets effectively, ensuring all financial targets are achieved. Keep thorough documentation to ensure audit readiness at all times. People & Team Development Develop a motivated and high-performing team. Oversee staff training and development to enhance professional growth. Foster a positive workplace culture that encourages staff engagement. Manage recruitment processes to attract and retain top talent. Leadership & Strategic Initiatives Set performance goals and conduct evaluations with team members. Encourage collaboration across departments for seamless operations. Support business continuity planning to prepare for operational challenges. Key Performance Indicators (KPIs) Sales & Marketing: Focus on Lead Conversion Rate, Occupancy Growth, Execution of Marketing Activities, and Referral Growth. Systems & Processes: Compliance Rate, System Efficiency & Accuracy, and Process Improvement Implementation. Operational & Financial Management: Fee Collection Rate, Budget Compliance, and Audit Readiness. People & Team Development: Retention Rates, Training Effectiveness, and Recruitment Process Oversight. Leadership & Strategy: Goal Setting & Reviews, Cross-Functional Collaboration, and Continuity Planning. Key Responsibilities Drive operational excellence and facilitate business growth. Lead and develop a high-performing office team. Oversee strategic marketing initiatives as well as lead conversion efforts. Implement improvements in systems and processes for enhanced operational efficiency. Manage financial oversight and ensure compliance readiness. Cultivate a positive workplace culture that enhances employee engagement. Conduct evaluations of staff performance and support their development. Requirements Extensive experience in office management or senior administrative positions. Demonstrated leadership abilities with a talent for managing teams. Exceptional organizational, planning, and problem-solving skills. Experience in financial oversight, budgeting, and operational systems. Strong communication and interpersonal skills. Proactive and strategic mindset aimed at driving process enhancements. Benefits Attractive salary package. Opportunities for professional growth and development. A supportive and dynamic work environment. Flexible working hours with remote work options. Other This role is based in Nottingham, England, within a thriving sector that values growth and collaboration. The successful candidate will engage with a range of stakeholders, pushing the boundaries of operational excellence in a fast-paced setting.
Education Recruitment Team Lead Location: Nottingham - onsite Type: Full-time Salary: £60-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham. YoY Active school growth of schools in Nottingham. YoY School retention - Growth of schools in new markets. Effective marketing and new business campaigns with how we attract schools & staff. Resourcing efficiency and prioritisation; candidates vetted and placed. Platform adoption % of Zen Educate features. Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Meaningful work - this isn't just another SaaS tool; you're literally helping schools save money and pay teachers more. Competitive salary + ownership in the company. 25 days holiday + all the usual UK public holidays. 1 1 coaching to keep you growing personally and professionally. Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme. How we hire Quick chat with our recruiter - to get to know you and cover the basics. Role focused conversation - we'll talk about how you approach account management, building relationships, and hitting targets. Practical Task and role play - to see how you'd think on your feet with a realistic school conversation. Culture chat with the team - making sure it's a good fit both ways. We're direct and transparent. If it's a yes, great! If it's a no, we'll let you know quickly. Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Apr 01, 2026
Full time
Education Recruitment Team Lead Location: Nottingham - onsite Type: Full-time Salary: £60-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham. YoY Active school growth of schools in Nottingham. YoY School retention - Growth of schools in new markets. Effective marketing and new business campaigns with how we attract schools & staff. Resourcing efficiency and prioritisation; candidates vetted and placed. Platform adoption % of Zen Educate features. Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Meaningful work - this isn't just another SaaS tool; you're literally helping schools save money and pay teachers more. Competitive salary + ownership in the company. 25 days holiday + all the usual UK public holidays. 1 1 coaching to keep you growing personally and professionally. Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme. How we hire Quick chat with our recruiter - to get to know you and cover the basics. Role focused conversation - we'll talk about how you approach account management, building relationships, and hitting targets. Practical Task and role play - to see how you'd think on your feet with a realistic school conversation. Culture chat with the team - making sure it's a good fit both ways. We're direct and transparent. If it's a yes, great! If it's a no, we'll let you know quickly. Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels Setting and achieving ambitious sales, margin and profitability targets Using data, market insight and performance metrics to guide strong commercial decisions Ensuring exceptional client experience and clinical excellence within the clinic and retail environment Driving utilisation, productivity and operational efficiency across the business Maintaining compliance with UK regulations and industry best practice Overseeing ecommerce performance including conversion, average order value, retention and fulfilment Managing digital marketing, user experience, stock flow and operational execution online Leading B2B distribution including supply chain, stock planning, logistics and partner relationships Improving forecasting, inventory management and delivery performance Creating a seamless brand and customer journey across all channels Taking full P&L ownership including budgeting, forecasting and financial modelling Driving margin optimisation, cost control and overall performance improvement Delivering clear reporting and insights to the Board Building, inspiring and developing a high performing management team Creating a culture of accountability, clarity and excellence Leading recruitment, retention and ongoing talent development Protecting and elevating the brand while championing exceptional customer experience How You'll Dazzle Us You're a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you're a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals. What's Next Apply via the form below!
Apr 01, 2026
Full time
The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels Setting and achieving ambitious sales, margin and profitability targets Using data, market insight and performance metrics to guide strong commercial decisions Ensuring exceptional client experience and clinical excellence within the clinic and retail environment Driving utilisation, productivity and operational efficiency across the business Maintaining compliance with UK regulations and industry best practice Overseeing ecommerce performance including conversion, average order value, retention and fulfilment Managing digital marketing, user experience, stock flow and operational execution online Leading B2B distribution including supply chain, stock planning, logistics and partner relationships Improving forecasting, inventory management and delivery performance Creating a seamless brand and customer journey across all channels Taking full P&L ownership including budgeting, forecasting and financial modelling Driving margin optimisation, cost control and overall performance improvement Delivering clear reporting and insights to the Board Building, inspiring and developing a high performing management team Creating a culture of accountability, clarity and excellence Leading recruitment, retention and ongoing talent development Protecting and elevating the brand while championing exceptional customer experience How You'll Dazzle Us You're a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you're a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals. What's Next Apply via the form below!
CRM Product Manager London (Office-Based) Up to £55,000 Basic + Benefits leading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints. The Role We are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions. You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues. Key Responsibilities Own and manage the CRM product roadmap aligned with business and guest experience objectives Design, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similar Lead the implementation and ongoing development of CRM solutions across multiple sites Oversee data architecture, segmentation, and automation strategies to enhance guest engagement Manage and optimise SevenRooms as a core CRM and guest experience platform Conduct regular CRM audits, ensuring data quality, consistency, and compliance across systems Collaborate with marketing, operations, and technology teams to deliver integrated CRM initiatives Analyse CRM performance, campaign effectiveness, and guest insights to inform decision-making Drive innovation in personalisation, lifecycle marketing, and guest retention strategies Experience & Skills Required 4+ years' experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Proven experience building CRM systems-not just using them-either within CRM platforms or through custom-built solutions Strong expertise in SevenRooms, ideally across multi-site or international environments Demonstrated ability to structure, audit, and cleanse complex datasets Solid understanding of CRM architecture, integrations, and automation workflows Analytical mindset with the ability to translate data into actionable insights Strong stakeholder management and cross-functional collaboration skills Experience within hospitality, luxury, or multi-site environments is highly desirable Working Environment London-based, office-based role (candidates must be comfortable working on-site) Collaborative, fast-paced environment within a premium hospitality setting What We Offer Competitive salary up to £55,000 Comprehensive benefits package Opportunity to shape CRM strategy within a growing luxury brand Exposure to multi-site and potentially international operations Career progression within a dynamic and innovative business
Apr 01, 2026
Full time
CRM Product Manager London (Office-Based) Up to £55,000 Basic + Benefits leading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints. The Role We are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions. You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues. Key Responsibilities Own and manage the CRM product roadmap aligned with business and guest experience objectives Design, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similar Lead the implementation and ongoing development of CRM solutions across multiple sites Oversee data architecture, segmentation, and automation strategies to enhance guest engagement Manage and optimise SevenRooms as a core CRM and guest experience platform Conduct regular CRM audits, ensuring data quality, consistency, and compliance across systems Collaborate with marketing, operations, and technology teams to deliver integrated CRM initiatives Analyse CRM performance, campaign effectiveness, and guest insights to inform decision-making Drive innovation in personalisation, lifecycle marketing, and guest retention strategies Experience & Skills Required 4+ years' experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Proven experience building CRM systems-not just using them-either within CRM platforms or through custom-built solutions Strong expertise in SevenRooms, ideally across multi-site or international environments Demonstrated ability to structure, audit, and cleanse complex datasets Solid understanding of CRM architecture, integrations, and automation workflows Analytical mindset with the ability to translate data into actionable insights Strong stakeholder management and cross-functional collaboration skills Experience within hospitality, luxury, or multi-site environments is highly desirable Working Environment London-based, office-based role (candidates must be comfortable working on-site) Collaborative, fast-paced environment within a premium hospitality setting What We Offer Competitive salary up to £55,000 Comprehensive benefits package Opportunity to shape CRM strategy within a growing luxury brand Exposure to multi-site and potentially international operations Career progression within a dynamic and innovative business
Associate Director, Product (IRIS Financials) Competitive + Bonus + Benefits Remote, UK Permanent full time About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, supporting over 120,000 organisations across education, finance, HR, and payroll. Within our Education division, IRIS Financials is a market-leading finance platform trusted by over 11,000 schools and Multi-Academy Trusts. We're now looking for a senior product leader to take this platform to the next level. The Role As Associate Director of Product Management , you will define and deliver the vision for IRIS Financials, leading its evolution into a modern, cloud-first SaaS solution. This is a strategic and hands-on leadership role, combining product vision, commercial thinking, and team leadership to drive growth, innovation, and customer value. Key Responsibilities Define and lead the product strategy and roadmap for IRIS Financials Drive platform modernisation and SaaS transformation Use customer insight, market trends, and data to shape product direction Collaborate with Engineering, Sales, Marketing, and Customer Success Ensure delivery of high-impact, customer-centric product outcomes Support commercial performance, including growth and retention Lead and develop a team of Product Managers Ensure compliance with education finance regulations and standards About You You are a strategic product leader with a strong track record in SaaS or enterprise software environments. You'll bring: Significant experience in senior product management roles Proven success delivering product strategy and transformation at scale Strong leadership skills with experience managing product teams Ability to influence across technical and commercial stakeholders A data-driven, customer-first mindset Bonus if you have: Experience with financial systems or ERP platforms Knowledge of the UK education or MAT sector Experience leading cloud or legacy-to-SaaS transformations Why Join Us? Lead a high-profile, mission critical product Play a key role in a major SaaS transformation journey Work in a collaborative, growth-focused environment Competitive salary, benefits, and flexible remote working Apply Now If you're ready to lead product strategy at scale and make a real impact in education technology, we'd love to hear from you! Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Apr 01, 2026
Full time
Associate Director, Product (IRIS Financials) Competitive + Bonus + Benefits Remote, UK Permanent full time About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, supporting over 120,000 organisations across education, finance, HR, and payroll. Within our Education division, IRIS Financials is a market-leading finance platform trusted by over 11,000 schools and Multi-Academy Trusts. We're now looking for a senior product leader to take this platform to the next level. The Role As Associate Director of Product Management , you will define and deliver the vision for IRIS Financials, leading its evolution into a modern, cloud-first SaaS solution. This is a strategic and hands-on leadership role, combining product vision, commercial thinking, and team leadership to drive growth, innovation, and customer value. Key Responsibilities Define and lead the product strategy and roadmap for IRIS Financials Drive platform modernisation and SaaS transformation Use customer insight, market trends, and data to shape product direction Collaborate with Engineering, Sales, Marketing, and Customer Success Ensure delivery of high-impact, customer-centric product outcomes Support commercial performance, including growth and retention Lead and develop a team of Product Managers Ensure compliance with education finance regulations and standards About You You are a strategic product leader with a strong track record in SaaS or enterprise software environments. You'll bring: Significant experience in senior product management roles Proven success delivering product strategy and transformation at scale Strong leadership skills with experience managing product teams Ability to influence across technical and commercial stakeholders A data-driven, customer-first mindset Bonus if you have: Experience with financial systems or ERP platforms Knowledge of the UK education or MAT sector Experience leading cloud or legacy-to-SaaS transformations Why Join Us? Lead a high-profile, mission critical product Play a key role in a major SaaS transformation journey Work in a collaborative, growth-focused environment Competitive salary, benefits, and flexible remote working Apply Now If you're ready to lead product strategy at scale and make a real impact in education technology, we'd love to hear from you! Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Marketing and Brand Manager Salary: Senior Manager Band 5 £40,775 £52,196, depending on experience Location: Central Newcastle (with flexibility to work from home on Fridays) Hours: Full-time, 36 hours per week Holidays: 30 days plus Bank Holidays Travel: Some regional and national travel, as required Closing Date: 5pm Friday 10 April 2026 Interview Date: Wednesday 22 & Thursday 23 April 2026 Make a Difference with Schools North East Schools North East is a purpose-driven charity championing schools and trusts across the region. Representing a collaborative network of over 1,150 schools, we are recognised nationally as the Voice for North East education, the Glue that brings schools together, and the Bridge connecting them to wider policy and practice. As we approach our 20th year, we are entering a new phase, strengthening our influence, extending our reach, and deepening the value we provide to members. This reach is further amplified through the National Network of Special Schools for School Business Professionals (NNoSS), a national community we lead. As Marketing & Brand Manager, you will lead and deliver a clear, strategic marketing and communications approach across all core workstreams: Schools North East, NNoSS, Jobs in Schools North East (our regional recruitment portal), and our high-profile events programme. You will also play a central role in amplifying our policy and influencing work, ensuring the voice and evidence of North East schools is heard nationally. This is a broad, high-impact role spanning brand, digital, content, campaigns, and stakeholder engagement, requiring both strategic oversight and hands-on delivery. You will ensure alignment across marketing, communications, policy, and events, and integrate activities to strengthen our position as the authoritative voice of North East schools. This role demands a commercially aware, politically astute leader who can see the bigger picture while delivering at pace. You will anticipate trends, respond decisively to opportunities and challenges, and make informed, confident decisions. We are looking for someone who leads with clarity and purpose, builds strong relationships, and communicates with impact. You will foster a collaborative, high-performing culture, supporting the development of others while maintaining high standards of delivery. This is an opportunity to play a defining role in a respected organisation at a critical stage in its development and to shape how we engage, influence, and grow in the years ahead. . Key Responsibilities Organisational Leadership Contribute to the strategic leadership of Schools North East as a senior manager, ensuring marketing work supports the organisation s long-term mission and values. Strategic Marketing Leadership Develop and deliver a forward-thinking marketing strategy that elevates Schools North East s brand regionally and nationally, aligning with organisational goals and values. Act as the senior lead on all marketing and brand initiatives, embedding marketing thinking across the organisation. Brand Development & Management Strengthen Schools North East as the authoritative voice of education in the region and a credible influencer on the national stage. Manage and refresh, as necessary, the brand identity to ensure consistency across all channels, content, campaigns, and events. Content & Campaign Strategy Create and oversee a compelling multi-channel content strategy that delivers high-value engagement across all audiences, from school leaders and policymakers to media and potential funders. Lead integrated marketing campaigns that amplify the impact of events, policy work, and membership services. Audience Engagement & Insight Develop segmented engagement strategies to better serve diverse stakeholder groups, ensuring messages land with clarity and purpose. Use audience insight, member feedback, and data analytics to shape messaging, improve outcomes, and report on ROI. Media & Public Relations Act as brand guardian and media lead by proactively shaping public narratives, overseeing media inquiries, and managing external comms. Build and manage strategic relationships with regional and national media to drive influence and awareness. Digital & Social Media Strategy Transform Schools North East s digital presence, particularly on LinkedIn and other platforms, to increase visibility, engagement, and thought leadership. Introduce a more dynamic and audience-friendly approach to communications and e- newsletters, reducing information overload and improving open and engagement rates. Revenue Generation & Innovation Drive revenue across the SNE portfolio, including memberships, NNoSS, Jobs in Schools North East, partnerships, sponsorships, and events, maximising income, retention, and growth. Develop new income streams, products, and commercial opportunities through targeted campaigns and offers aligned to SNE s mission. Embed a data-driven, commercial approach to marketing, improving conversion, delegate acquisition, and ROI while maintaining our charitable ethos. Systems & Tools Oversee the development and optimisation of CRM, website, and digital tools to streamline marketing operations and track impact. Ensure data compliance and user experience best practices are upheld. Team Leadership & Collaboration Lead and mentor direct reports setting clear KPIs and fostering a creative, ambitious, and collaborative team culture across the organisation. Work closely with Directors, Business, Events and Policy teams to ensure marketing activity supports and enhances core functions. Person Specification (A Application, I Interview, T Task) Essential: Proven experience (5-10 years minimum) in senior marketing, communications, or brand roles, ideally in complex or mission-led organisations (A, I). Strategic thinker with a demonstrable track record of delivering marketing plans that grow brand awareness, reputation, and engagement (A, I, T). Experience working across digital, PR, content, and campaign planning, with measurable impact (A, I). Strong leadership experience, able to inspire a team and embed marketing thinking organisation wide (A, I). Expertise in media handling, brand positioning, and stakeholder communications (A, I). Demonstrable understanding of the role marketing plays in policy influence, membership retention, and charitable growth (A, I). Excellent copywriting and messaging skills, with the ability to distill complex information into clear, compelling content (A, I, T). Confident using analytics, CRM platforms, email marketing tools, and social media to drive engagement (A, I). Highly collaborative, with a can-do attitude and the ability to engage internal and external stakeholders (A, I). Ability to innovate within resource constraints and remain calm under pressure (A, I). Desirable: Experience in the education, charity, or membership sector (A, I). Knowledge of the education landscape in the North East or wider national policy context (A, I).
Apr 01, 2026
Full time
Marketing and Brand Manager Salary: Senior Manager Band 5 £40,775 £52,196, depending on experience Location: Central Newcastle (with flexibility to work from home on Fridays) Hours: Full-time, 36 hours per week Holidays: 30 days plus Bank Holidays Travel: Some regional and national travel, as required Closing Date: 5pm Friday 10 April 2026 Interview Date: Wednesday 22 & Thursday 23 April 2026 Make a Difference with Schools North East Schools North East is a purpose-driven charity championing schools and trusts across the region. Representing a collaborative network of over 1,150 schools, we are recognised nationally as the Voice for North East education, the Glue that brings schools together, and the Bridge connecting them to wider policy and practice. As we approach our 20th year, we are entering a new phase, strengthening our influence, extending our reach, and deepening the value we provide to members. This reach is further amplified through the National Network of Special Schools for School Business Professionals (NNoSS), a national community we lead. As Marketing & Brand Manager, you will lead and deliver a clear, strategic marketing and communications approach across all core workstreams: Schools North East, NNoSS, Jobs in Schools North East (our regional recruitment portal), and our high-profile events programme. You will also play a central role in amplifying our policy and influencing work, ensuring the voice and evidence of North East schools is heard nationally. This is a broad, high-impact role spanning brand, digital, content, campaigns, and stakeholder engagement, requiring both strategic oversight and hands-on delivery. You will ensure alignment across marketing, communications, policy, and events, and integrate activities to strengthen our position as the authoritative voice of North East schools. This role demands a commercially aware, politically astute leader who can see the bigger picture while delivering at pace. You will anticipate trends, respond decisively to opportunities and challenges, and make informed, confident decisions. We are looking for someone who leads with clarity and purpose, builds strong relationships, and communicates with impact. You will foster a collaborative, high-performing culture, supporting the development of others while maintaining high standards of delivery. This is an opportunity to play a defining role in a respected organisation at a critical stage in its development and to shape how we engage, influence, and grow in the years ahead. . Key Responsibilities Organisational Leadership Contribute to the strategic leadership of Schools North East as a senior manager, ensuring marketing work supports the organisation s long-term mission and values. Strategic Marketing Leadership Develop and deliver a forward-thinking marketing strategy that elevates Schools North East s brand regionally and nationally, aligning with organisational goals and values. Act as the senior lead on all marketing and brand initiatives, embedding marketing thinking across the organisation. Brand Development & Management Strengthen Schools North East as the authoritative voice of education in the region and a credible influencer on the national stage. Manage and refresh, as necessary, the brand identity to ensure consistency across all channels, content, campaigns, and events. Content & Campaign Strategy Create and oversee a compelling multi-channel content strategy that delivers high-value engagement across all audiences, from school leaders and policymakers to media and potential funders. Lead integrated marketing campaigns that amplify the impact of events, policy work, and membership services. Audience Engagement & Insight Develop segmented engagement strategies to better serve diverse stakeholder groups, ensuring messages land with clarity and purpose. Use audience insight, member feedback, and data analytics to shape messaging, improve outcomes, and report on ROI. Media & Public Relations Act as brand guardian and media lead by proactively shaping public narratives, overseeing media inquiries, and managing external comms. Build and manage strategic relationships with regional and national media to drive influence and awareness. Digital & Social Media Strategy Transform Schools North East s digital presence, particularly on LinkedIn and other platforms, to increase visibility, engagement, and thought leadership. Introduce a more dynamic and audience-friendly approach to communications and e- newsletters, reducing information overload and improving open and engagement rates. Revenue Generation & Innovation Drive revenue across the SNE portfolio, including memberships, NNoSS, Jobs in Schools North East, partnerships, sponsorships, and events, maximising income, retention, and growth. Develop new income streams, products, and commercial opportunities through targeted campaigns and offers aligned to SNE s mission. Embed a data-driven, commercial approach to marketing, improving conversion, delegate acquisition, and ROI while maintaining our charitable ethos. Systems & Tools Oversee the development and optimisation of CRM, website, and digital tools to streamline marketing operations and track impact. Ensure data compliance and user experience best practices are upheld. Team Leadership & Collaboration Lead and mentor direct reports setting clear KPIs and fostering a creative, ambitious, and collaborative team culture across the organisation. Work closely with Directors, Business, Events and Policy teams to ensure marketing activity supports and enhances core functions. Person Specification (A Application, I Interview, T Task) Essential: Proven experience (5-10 years minimum) in senior marketing, communications, or brand roles, ideally in complex or mission-led organisations (A, I). Strategic thinker with a demonstrable track record of delivering marketing plans that grow brand awareness, reputation, and engagement (A, I, T). Experience working across digital, PR, content, and campaign planning, with measurable impact (A, I). Strong leadership experience, able to inspire a team and embed marketing thinking organisation wide (A, I). Expertise in media handling, brand positioning, and stakeholder communications (A, I). Demonstrable understanding of the role marketing plays in policy influence, membership retention, and charitable growth (A, I). Excellent copywriting and messaging skills, with the ability to distill complex information into clear, compelling content (A, I, T). Confident using analytics, CRM platforms, email marketing tools, and social media to drive engagement (A, I). Highly collaborative, with a can-do attitude and the ability to engage internal and external stakeholders (A, I). Ability to innovate within resource constraints and remain calm under pressure (A, I). Desirable: Experience in the education, charity, or membership sector (A, I). Knowledge of the education landscape in the North East or wider national policy context (A, I).
£35,000-£45,000p/a Negotiable + Exceptional Uncapped OTE + Benefits This role will be working for an established, Managed IT Services and Cybersecurity provider based in Chester, serving approximately 300 customers across Chester, North Wales, and the North West of England. For over 20 years, they've built their reputation on delivering exceptional technical service and genuine partnership to SME businesses. They are not a faceless corporate MSP - they're a close-knit team of around 35 people who genuinely care about customers and each other. Right now, they're at an exciting inflection point. Transitioning from traditional MSP to a security-first MSSP (Managed Security Service Provider), and significantly scaling new customer acquisition. This isn't just business as usual - this is a strategic growth phase that creates genuine opportunity for the right salesperson. Why This Role Matters We've built a strong foundation: excellent customer retention, solid technical delivery, and a trusted brand in our region. What we need now is someone who can translate that strength into consistent new business growth. This isn't about cold-calling hundreds of prospects or hitting aggressive daily activity metrics. This is about consultative, relationship-based selling to SME decision-makers who are actively looking for a trustworthy IT and security partner. You'll be joining at the perfect time: Legislative tailwind: The UK Cyber Security & Resilience Bill 2026 is creating unprecedented demand for security services Strategic positioning: Our MSSP transition and AI partnership give you compelling, differentiated value propositions to sell Proven product-market fit: Our existing customers expand with us consistently - proof that what we deliver works Supportive environment: You'll have technical pre-sales support, marketing collateral, and a CEO who's accessible The Role Title: Senior MSP Sales Executive Location: Chester office base (flexible hybrid working available) Travel: Minimal overnight stays (less than 2 per year), mostly day trips within region Reports to: Sales Manager Primary Responsibility: Drive new customer acquisition and strategic account expansion You'll own the full sales cycle from initial contact through to contract signature, with technical support available when needed for complex pre-sales. This is a hybrid role - with a balance of new business (hunting), and you will also be expected to identify and close expansion opportunities within our existing customer base. Your typical activities: Consultative discovery conversations with SME decision-makers (IT Managers, Finance Directors, MDs/CEOs) Leveraging the Cyber Security & Resilience Bill to open conversations about security gaps and compliance Conducting or supporting cyber risk assessments as entry point to MSSP services Building and managing a healthy pipeline (3x quarterly target minimum) Collaborating with technical team on proposals and scoping Identifying expansion opportunities in existing accounts during business reviews Representing the business at local business events and networking opportunities Deal profile: Target ACV: £30K+ (though some smaller deals £3-10K are part of the mix) Sales cycle: Typically 60-90 days Services sold: Managed IT services, cybersecurity (MDR, ITDR, risk assessments), cloud services, infrastructure projects. What We're Looking For Must Have: 3-5+ years selling managed IT services Consultative sales approach: You build trust and solve problems, don't just push product Technical credibility: You can hold meaningful conversations with IT managers and understand technical services (you don't need to be an engineer, but you need to "get it") Self-starter mentality: You can build and work your own pipeline, manage your own time, and hold yourself accountable Full clean UK driving licence (field sales role) Right to work in UK Highly Desirable but not essential: Experience selling cybersecurity/MSSP services (MDR, ITDR, security assessments) Existing relationships/network in Chester, North West, North Wales business community Microsoft, security, or vendor certifications Track record selling into professional services, healthcare, logistics, or regulated sectors Understanding of B2B SME buying cycles (30-100 employees typical) Compensation & Benefits Base Salary: £35,000 - £45,000 (depending on experience) Uncapped:No commission ceiling - exceptional performance = exceptional reward On-Target Earnings (OTE): Year 1 (with ramp): £60-70K Year 2+ (fully ramped): £75-90K+ Top performers earning significantly more (structure is uncapped) Other Benefits: 45p/mile mileage reimbursement Private cashback healthcare plan 5% employer pension contribution (via salary sacrifice scheme) Flexible working (office-based when not with customers, but we're very supportive of hybrid flexible working) Supportive culture
Apr 01, 2026
Full time
£35,000-£45,000p/a Negotiable + Exceptional Uncapped OTE + Benefits This role will be working for an established, Managed IT Services and Cybersecurity provider based in Chester, serving approximately 300 customers across Chester, North Wales, and the North West of England. For over 20 years, they've built their reputation on delivering exceptional technical service and genuine partnership to SME businesses. They are not a faceless corporate MSP - they're a close-knit team of around 35 people who genuinely care about customers and each other. Right now, they're at an exciting inflection point. Transitioning from traditional MSP to a security-first MSSP (Managed Security Service Provider), and significantly scaling new customer acquisition. This isn't just business as usual - this is a strategic growth phase that creates genuine opportunity for the right salesperson. Why This Role Matters We've built a strong foundation: excellent customer retention, solid technical delivery, and a trusted brand in our region. What we need now is someone who can translate that strength into consistent new business growth. This isn't about cold-calling hundreds of prospects or hitting aggressive daily activity metrics. This is about consultative, relationship-based selling to SME decision-makers who are actively looking for a trustworthy IT and security partner. You'll be joining at the perfect time: Legislative tailwind: The UK Cyber Security & Resilience Bill 2026 is creating unprecedented demand for security services Strategic positioning: Our MSSP transition and AI partnership give you compelling, differentiated value propositions to sell Proven product-market fit: Our existing customers expand with us consistently - proof that what we deliver works Supportive environment: You'll have technical pre-sales support, marketing collateral, and a CEO who's accessible The Role Title: Senior MSP Sales Executive Location: Chester office base (flexible hybrid working available) Travel: Minimal overnight stays (less than 2 per year), mostly day trips within region Reports to: Sales Manager Primary Responsibility: Drive new customer acquisition and strategic account expansion You'll own the full sales cycle from initial contact through to contract signature, with technical support available when needed for complex pre-sales. This is a hybrid role - with a balance of new business (hunting), and you will also be expected to identify and close expansion opportunities within our existing customer base. Your typical activities: Consultative discovery conversations with SME decision-makers (IT Managers, Finance Directors, MDs/CEOs) Leveraging the Cyber Security & Resilience Bill to open conversations about security gaps and compliance Conducting or supporting cyber risk assessments as entry point to MSSP services Building and managing a healthy pipeline (3x quarterly target minimum) Collaborating with technical team on proposals and scoping Identifying expansion opportunities in existing accounts during business reviews Representing the business at local business events and networking opportunities Deal profile: Target ACV: £30K+ (though some smaller deals £3-10K are part of the mix) Sales cycle: Typically 60-90 days Services sold: Managed IT services, cybersecurity (MDR, ITDR, risk assessments), cloud services, infrastructure projects. What We're Looking For Must Have: 3-5+ years selling managed IT services Consultative sales approach: You build trust and solve problems, don't just push product Technical credibility: You can hold meaningful conversations with IT managers and understand technical services (you don't need to be an engineer, but you need to "get it") Self-starter mentality: You can build and work your own pipeline, manage your own time, and hold yourself accountable Full clean UK driving licence (field sales role) Right to work in UK Highly Desirable but not essential: Experience selling cybersecurity/MSSP services (MDR, ITDR, security assessments) Existing relationships/network in Chester, North West, North Wales business community Microsoft, security, or vendor certifications Track record selling into professional services, healthcare, logistics, or regulated sectors Understanding of B2B SME buying cycles (30-100 employees typical) Compensation & Benefits Base Salary: £35,000 - £45,000 (depending on experience) Uncapped:No commission ceiling - exceptional performance = exceptional reward On-Target Earnings (OTE): Year 1 (with ramp): £60-70K Year 2+ (fully ramped): £75-90K+ Top performers earning significantly more (structure is uncapped) Other Benefits: 45p/mile mileage reimbursement Private cashback healthcare plan 5% employer pension contribution (via salary sacrifice scheme) Flexible working (office-based when not with customers, but we're very supportive of hybrid flexible working) Supportive culture
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 29, 2026
Full time
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
I'm delighted to be partnering exclusively with a growing company, to recruit an experienced Head of HR for the UK. The Head of HR role is an excellent opportunity for an experienced HR professional to be the strategic people leader, delivering excellence in culture, employee engagement, resource planning, talent, training and development, policies, wellbeing and reward initiatives. Client Details Our client is an award-winning, established and growing market leader in their field. Description As the Head of HR you will lead the HR function to deliver excellence in culture, employee engagement, resource planning, talent, training and development, policies, wellbeing and reward initiatives. What you'll be doing: Provide proactive and reactive expert professional advice to Directors and Senior Management in all areas of HR, across the UK including culture, learning and development, employment law, HR policy, best practice and workforce development. As a member of the SLT, lead on embedding the Company's vision, mission and values. Oversee the HR team (HR Manager/HR Administrator) to enhance and operate standardised end-to-end HR processes, systems and documentation. Oversee the staff appraisal process and development of a Company-wide training and development plan, including leadership training. succession planning, talent acquisition, development and retention. Ensure all company and customer HSE policies and procedures are clear and communicated to ensure a safe working environment. Work with senior colleagues to forecast scaling employee resource to align with the company growth plans. Put in place a workforce development programme to support this. Create and drive the internal communications strategy, working with the Marketing Manager, on tone, method and employee engagement plan and cascade process. To cover all employee groups in all locations, and to best effect in relation to the different audiences. Lead on deploying and creating action plans from employee surveys. Own the company pay and benefits review process, working with the SLT and CFO. Profile As the Head of HR you will: Have extensive experience in a HR leadership role. Strong knowledge of UK employment law and HR best practices. Demonstrated ability to influence senior stakeholders and drive strategic HR initiatives. Exceptional communication and presentation skills, with the ability to engage with stakeholders at all levels. Ability to travel extensively throughout the UK and adapt to varied work environments. CIPD Level 7 (or equivalent). Job Offer Highly competitive salary. Additional benefits, including company car and bonus. A permanent position within a successful, growing company. Opportunities to shape and lead HR practices. Work in a professional and innovative environment. Flexible/hybrid working options available. This role requires flexibility to travel across the UK. Regular visits to the HQ in Cornwall and also to offices based in the Midlands and Yorkshire.
Mar 28, 2026
Full time
I'm delighted to be partnering exclusively with a growing company, to recruit an experienced Head of HR for the UK. The Head of HR role is an excellent opportunity for an experienced HR professional to be the strategic people leader, delivering excellence in culture, employee engagement, resource planning, talent, training and development, policies, wellbeing and reward initiatives. Client Details Our client is an award-winning, established and growing market leader in their field. Description As the Head of HR you will lead the HR function to deliver excellence in culture, employee engagement, resource planning, talent, training and development, policies, wellbeing and reward initiatives. What you'll be doing: Provide proactive and reactive expert professional advice to Directors and Senior Management in all areas of HR, across the UK including culture, learning and development, employment law, HR policy, best practice and workforce development. As a member of the SLT, lead on embedding the Company's vision, mission and values. Oversee the HR team (HR Manager/HR Administrator) to enhance and operate standardised end-to-end HR processes, systems and documentation. Oversee the staff appraisal process and development of a Company-wide training and development plan, including leadership training. succession planning, talent acquisition, development and retention. Ensure all company and customer HSE policies and procedures are clear and communicated to ensure a safe working environment. Work with senior colleagues to forecast scaling employee resource to align with the company growth plans. Put in place a workforce development programme to support this. Create and drive the internal communications strategy, working with the Marketing Manager, on tone, method and employee engagement plan and cascade process. To cover all employee groups in all locations, and to best effect in relation to the different audiences. Lead on deploying and creating action plans from employee surveys. Own the company pay and benefits review process, working with the SLT and CFO. Profile As the Head of HR you will: Have extensive experience in a HR leadership role. Strong knowledge of UK employment law and HR best practices. Demonstrated ability to influence senior stakeholders and drive strategic HR initiatives. Exceptional communication and presentation skills, with the ability to engage with stakeholders at all levels. Ability to travel extensively throughout the UK and adapt to varied work environments. CIPD Level 7 (or equivalent). Job Offer Highly competitive salary. Additional benefits, including company car and bonus. A permanent position within a successful, growing company. Opportunities to shape and lead HR practices. Work in a professional and innovative environment. Flexible/hybrid working options available. This role requires flexibility to travel across the UK. Regular visits to the HQ in Cornwall and also to offices based in the Midlands and Yorkshire.
ABOUT KIDS CANCER CHARITY Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989. Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil. We offer support through our care breaks and Play Therapy during treatment and beyond. We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy. JOB DESCRIPTION The Individual Giving Manager will lead the development of Kids Cancer Charity s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow Kids Cancer Charity s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop Kids Cancer Charity s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the General Manager, Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of Kids Cancer Charity s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys.
Mar 26, 2026
Full time
ABOUT KIDS CANCER CHARITY Kids Cancer Charity have been supporting children affected by cancer from all over the UK since 1989. Life changes when a child is diagnosed with cancer, every aspect of their life and that of their family is thrown into turmoil. We offer support through our care breaks and Play Therapy during treatment and beyond. We are looking for a passionate, talented Individual Giving Manager to join our ambitious, successful Fundraising team that has been growing year-on-year since 1989 as we approach our new fundraising strategy. JOB DESCRIPTION The Individual Giving Manager will lead the development of Kids Cancer Charity s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for Kids Cancer Charity, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at Kids Cancer Charity, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow Kids Cancer Charity s first individual giving programme, building sustainable income streams that support our vital work in supporting children affected by cancer in the UK. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop Kids Cancer Charity s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the General Manager. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the General Manager, Act as an ambassador for the charity, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of Kids Cancer Charity s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of Kids Cancer Charity s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys.
Senior Brand Manager Central London (Hybrid - office once every two weeks) Salary: Up to £55,000 benefits A fast growing global digital marketplace is looking for a Senior Brand Manager to take ownership of how the brand is positioned, communicated, and experienced across every channel. This is a hands on leadership role where you will shape the brand strategy while delivering high impact campaigns across social, content, PR, video, partnerships, and events. You will work closely with senior leadership and cross functional teams to elevate brand visibility, strengthen storytelling, and drive meaningful engagement with customers and partners. What you will be doing Brnd Strategy Define and evolve brand positioning, narrative, and tone of voice Develop and maintain brand guidelines and creative standards Use audience and market insight to inform brand direction Campaigns and Content Lead brand campaigns across digital, social, PR, and events Deliver content including video, blogs, case studies, and creative assets Manage the brand calendar and campaign planning Social, Influencers and PR Oversee social media strategy and content output Manage influencer and ambassador partnerships Work with PR agencies to secure strong media coverage Video, Events and Partnerships Lead video projects from concept through to distribution Manage brand presence at events, conferences, and activations Build partnerships that strengthen brand reach Collaboration and Performance Work closely with acquisition, retention, product, and commercial teams Track brand performance and campaign impact Use data to optimise messaging and targeting What we are looking for Strong experience in brand, content, or creative marketing roles Experience delivering campaigns across multiple channels Confident managing creative agencies, influencers, and partners Strong storytelling and brand building skills Able to balance strategic thinking with hands on delivery Experience working in a fast paced digital or marketplace environment What's on offer Salary up to £55,000 Hybrid working - office attendance once every two weeks A high visibility role with real influence on brand direction Opportunity to work in a fast growing digital business Excellent benefits and career development opportunities If you are a brand leader who enjoys building campaigns, shaping storytelling, and driving creative impact, we would love to hear from you.
Mar 22, 2026
Full time
Senior Brand Manager Central London (Hybrid - office once every two weeks) Salary: Up to £55,000 benefits A fast growing global digital marketplace is looking for a Senior Brand Manager to take ownership of how the brand is positioned, communicated, and experienced across every channel. This is a hands on leadership role where you will shape the brand strategy while delivering high impact campaigns across social, content, PR, video, partnerships, and events. You will work closely with senior leadership and cross functional teams to elevate brand visibility, strengthen storytelling, and drive meaningful engagement with customers and partners. What you will be doing Brnd Strategy Define and evolve brand positioning, narrative, and tone of voice Develop and maintain brand guidelines and creative standards Use audience and market insight to inform brand direction Campaigns and Content Lead brand campaigns across digital, social, PR, and events Deliver content including video, blogs, case studies, and creative assets Manage the brand calendar and campaign planning Social, Influencers and PR Oversee social media strategy and content output Manage influencer and ambassador partnerships Work with PR agencies to secure strong media coverage Video, Events and Partnerships Lead video projects from concept through to distribution Manage brand presence at events, conferences, and activations Build partnerships that strengthen brand reach Collaboration and Performance Work closely with acquisition, retention, product, and commercial teams Track brand performance and campaign impact Use data to optimise messaging and targeting What we are looking for Strong experience in brand, content, or creative marketing roles Experience delivering campaigns across multiple channels Confident managing creative agencies, influencers, and partners Strong storytelling and brand building skills Able to balance strategic thinking with hands on delivery Experience working in a fast paced digital or marketplace environment What's on offer Salary up to £55,000 Hybrid working - office attendance once every two weeks A high visibility role with real influence on brand direction Opportunity to work in a fast growing digital business Excellent benefits and career development opportunities If you are a brand leader who enjoys building campaigns, shaping storytelling, and driving creative impact, we would love to hear from you.
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
Mar 18, 2026
Full time
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
