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Zachary Daniels Recruitment
Senior Marketing Manager
Zachary Daniels Recruitment Truro, Cornwall
Senior Marketing Manager South West Salary up to 55k + Benefits Hybrid Working Reporting into the Senior Leadership Team, the Senior Marketing Manager is a key leadership role within a purpose-driven, sustainable brand. Acting as brand guardian, this position is responsible for driving responsible growth, customer acquisition and long-term brand value, while supporting the evolution of a values led e-commerce business. The role blends strategic thinking with hands on delivery, ensuring commercial performance is achieved in line with ethical, environmental and social commitments. Key Responsibilities - Senior Marketing Manager Lead the development and delivery of integrated, multi-channel marketing strategies aligned to seasonal trading, brand values and long-term sustainability goals Own and evolve the brand proposition, creative direction and tone of voice, ensuring authenticity and consistency across all customer touchpoints Define and deepen understanding of the target customer through data, insight and research, using this to drive acquisition, retention and community engagement Deliver customer-focused campaigns across digital, ecommerce, print and partnerships that balance commercial impact with brand integrity Develop strategic partnerships with like minded, purpose-led brands to support customer growth and brand awareness Work closely with digital and ecommerce teams to optimise online performance, user experience and conversion while maintaining brand values Oversee content creation including seasonal campaigns, imagery, storytelling, catalogues, PR and social media Manage marketing budgets, demand planning and performance reporting with a focus on responsible investment and ROI Lead, inspire and develop marketing and creative teams, and manage external agencies aligned to the brand's ethical standards What Is Needed - Senior Marketing Manager Senior-level experience in multi-channel marketing within a lifestyle or consumer brand, ideally with a sustainability mindset Proven ability to deliver commercial growth while protecting brand integrity and purpose Experience owning brand strategy, creative direction and storytelling Strong understanding of ecommerce, digital marketing performance and customer journeys Commercially astute, data-informed and customer-centric Confident, values-led leader with strong collaboration and communication skills Highly organised, proactive and comfortable operating at senior leadership level This Senior Marketing Manager role offers the opportunity to shape the future of a purpose led lifestyle brand, driving growth while championing sustainability, transparency and positive impact. Apply today to find out more! BH35276
Jan 17, 2026
Full time
Senior Marketing Manager South West Salary up to 55k + Benefits Hybrid Working Reporting into the Senior Leadership Team, the Senior Marketing Manager is a key leadership role within a purpose-driven, sustainable brand. Acting as brand guardian, this position is responsible for driving responsible growth, customer acquisition and long-term brand value, while supporting the evolution of a values led e-commerce business. The role blends strategic thinking with hands on delivery, ensuring commercial performance is achieved in line with ethical, environmental and social commitments. Key Responsibilities - Senior Marketing Manager Lead the development and delivery of integrated, multi-channel marketing strategies aligned to seasonal trading, brand values and long-term sustainability goals Own and evolve the brand proposition, creative direction and tone of voice, ensuring authenticity and consistency across all customer touchpoints Define and deepen understanding of the target customer through data, insight and research, using this to drive acquisition, retention and community engagement Deliver customer-focused campaigns across digital, ecommerce, print and partnerships that balance commercial impact with brand integrity Develop strategic partnerships with like minded, purpose-led brands to support customer growth and brand awareness Work closely with digital and ecommerce teams to optimise online performance, user experience and conversion while maintaining brand values Oversee content creation including seasonal campaigns, imagery, storytelling, catalogues, PR and social media Manage marketing budgets, demand planning and performance reporting with a focus on responsible investment and ROI Lead, inspire and develop marketing and creative teams, and manage external agencies aligned to the brand's ethical standards What Is Needed - Senior Marketing Manager Senior-level experience in multi-channel marketing within a lifestyle or consumer brand, ideally with a sustainability mindset Proven ability to deliver commercial growth while protecting brand integrity and purpose Experience owning brand strategy, creative direction and storytelling Strong understanding of ecommerce, digital marketing performance and customer journeys Commercially astute, data-informed and customer-centric Confident, values-led leader with strong collaboration and communication skills Highly organised, proactive and comfortable operating at senior leadership level This Senior Marketing Manager role offers the opportunity to shape the future of a purpose led lifestyle brand, driving growth while championing sustainability, transparency and positive impact. Apply today to find out more! BH35276
Elite Associates
Ecommerce Manager
Elite Associates
E-Commerce Manager Role Overview Responsible for driving the performance, growth, and day-to-day operation of a direct-to-consumer e-commerce business, owning the end-to-end online customer journey and delivering strong commercial results. Key Responsibilities Own and deliver the e-commerce strategy to drive traffic, conversion, AOV, and retention Manage day-to-day site operations, ensuring accuracy across product data, pricing, stock, and content Lead UX/UI optimisation, site enhancements, and new feature rollouts Oversee seasonal and capsule product launches across homepage, collections, and product pages Own site merchandising strategy across key categories and campaigns Monitor site performance and trading, proactively identifying risks and opportunities Produce and analyse daily, weekly, and monthly performance reports Use data and insights to optimise assortment, merchandising, and customer journey Lead A/B testing, personalisation, and experimentation initiatives Ensure a consistent, high-quality customer experience across all digital touchpoints Support omni-channel and international e-commerce growth initiatives Manage product listings and performance across third-party marketplaces Partner with logistics and operations teams to ensure smooth fulfilment and returns Work closely with Digital Marketing to align campaigns, content, and site experience Oversee SEO best practices across site content and product pages Act as the central point of contact across cross-functional teams Manage external agencies, developers, and technology partners Monitor industry trends, competitors, and emerging technologies Ensure compliance with accessibility and digital standards Present performance insights and recommendations to stakeholders Requirements Proven e-commerce experience within a fast-paced retail or DTC environment
Jan 17, 2026
Full time
E-Commerce Manager Role Overview Responsible for driving the performance, growth, and day-to-day operation of a direct-to-consumer e-commerce business, owning the end-to-end online customer journey and delivering strong commercial results. Key Responsibilities Own and deliver the e-commerce strategy to drive traffic, conversion, AOV, and retention Manage day-to-day site operations, ensuring accuracy across product data, pricing, stock, and content Lead UX/UI optimisation, site enhancements, and new feature rollouts Oversee seasonal and capsule product launches across homepage, collections, and product pages Own site merchandising strategy across key categories and campaigns Monitor site performance and trading, proactively identifying risks and opportunities Produce and analyse daily, weekly, and monthly performance reports Use data and insights to optimise assortment, merchandising, and customer journey Lead A/B testing, personalisation, and experimentation initiatives Ensure a consistent, high-quality customer experience across all digital touchpoints Support omni-channel and international e-commerce growth initiatives Manage product listings and performance across third-party marketplaces Partner with logistics and operations teams to ensure smooth fulfilment and returns Work closely with Digital Marketing to align campaigns, content, and site experience Oversee SEO best practices across site content and product pages Act as the central point of contact across cross-functional teams Manage external agencies, developers, and technology partners Monitor industry trends, competitors, and emerging technologies Ensure compliance with accessibility and digital standards Present performance insights and recommendations to stakeholders Requirements Proven e-commerce experience within a fast-paced retail or DTC environment
Customer Success Manager
Boldspace Group
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Jan 17, 2026
Full time
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
VP, Head of National FI
Sompo City, Birmingham
VP, Head of National FI page is loaded VP, Head of National FIlocations: Birmingham, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R3511 As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people . At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Sompo has a unique opportunity for a Head of National Financial Institutions in our Financial Institutions team in our UK business.The Financial Institutions team, established in 2014, boasts a robust network of brokers and provides a comprehensive range of FI products. The team is committed to expanding its regional presence and aims to grow nationally across the UK and Ireland. We are dedicated to this initiative and are enthusiastic about developing the necessary infrastructure to support it.Location: This position will be based out of our Birmingham office and report into the Head of Financial Institutions UK. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.Our business, Your impact, Shared opportunity What you'll be doing: Underwriting - Full and thorough underwriting of all accounts in accordance with underwriting guidelines and individual authority granted by management. Profitability - Focus on profitability of portfolio Production - heavy focus on regional broker development - Nationally in the UK. New Business - strong focus on new business production - main focus to grow regional/national FI portfolio. Renewal Retention - focus on renewal retention. Target to be set with unit head. Service - Implementation of first-class underwriting Service, building a strong reputation that is recognised as superior in the Industry. Broker maintenance - continuous engagement with brokers including regular catchups, meetings, entertainment, etc Collaboration - to work with other Financial Lines business units to grow the regional portfolio Wording / product development - Build a market leading product(s) to compete with competitors and bring adequate coverage to our clients. Portal development - take a leading role in the design and development of a Financial Lines wide underwriting portal to enable electronic trading for brokers Market material - develop product supporting material including IPID, sales material, website and other product collateral to support marketing and production initiatives. Communication - continuous input, feedback and support at FI underwriting meetings. Strategy - contribute to FI strategy e.g. broker development, online portals, appetite, etc Budgeting/planning - Assist unit head with budgeting and planning Administration - All risks to be filed electronically to the standard set by the unit head. Reporting - data analysis and regular review of portfolio as and when required by unit head Travel - expectation of national travel where required and necessaryWhat you'll bring: A minimum of 10 years relevant underwriting experience Experience and technical knowledge of underwriting a range of FI placements desirable Experience in underwriting UK FI business Strong problem solving and decision making abilities. Excellent written and oral communication skills Exceptional interpersonal skills with the ability to work in a team environment. Strong analytical skills Ability to work effectively in a pressured environment Appetite and hunger to learn and grow and 'go the extra mile'. Eye for detail Ability to organize efficiently Competent computer skillsOur Benefits We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs: Expansive Health & Wellness Benefits Generous Retirement & Savings Plans Global Parental Leave & Adoption AssistanceWe strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment. Expert Partners. Clarity in complexity. Unwavering commitment .We're Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings' 130 years of innovation, we're committed to applying all of our experience to simplify yours.Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.Because when you choose Sompo, you choose the ease of expertise.Sompo is an equal opportunity employer committed to a diverse workforce. To learn more about visit our website at We are Sompo, a global provider of commercial and consumer property, casualty, and specialty insurance and reinsurance. Building on the 130 years of innovation of our parent company, Sompo Holdings, Inc., Sompo employs approximately 9,500 people around the world who use their in-depth knowledge and expertise to help simplify and resolve your complex challenges. Because when you choose Sompo, you choose The Ease of ExpertiseTM . "Sompo" refers to the brand under which Sompo International Holdings Ltd., a Bermuda-based holding company, together with its consolidated subsidiaries, operates its global property and casualty (re)insurance businesses. Sompo International Holdings Ltd. is an indirect wholly-owned subsidiary of Sompo Holdings, Inc., one of the leading property and casualty groups in the world with excellent financial strength as evidenced by ratings of A+ (Superior) from A.M. Best (XV size category) and A+ (Strong) from Standard & Poor's. Shares of Sompo Holdings, Inc. are listed on the Tokyo Stock Exchange. To learn more please follow us on or visit .
Jan 17, 2026
Full time
VP, Head of National FI page is loaded VP, Head of National FIlocations: Birmingham, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R3511 As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people . At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Sompo has a unique opportunity for a Head of National Financial Institutions in our Financial Institutions team in our UK business.The Financial Institutions team, established in 2014, boasts a robust network of brokers and provides a comprehensive range of FI products. The team is committed to expanding its regional presence and aims to grow nationally across the UK and Ireland. We are dedicated to this initiative and are enthusiastic about developing the necessary infrastructure to support it.Location: This position will be based out of our Birmingham office and report into the Head of Financial Institutions UK. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.Our business, Your impact, Shared opportunity What you'll be doing: Underwriting - Full and thorough underwriting of all accounts in accordance with underwriting guidelines and individual authority granted by management. Profitability - Focus on profitability of portfolio Production - heavy focus on regional broker development - Nationally in the UK. New Business - strong focus on new business production - main focus to grow regional/national FI portfolio. Renewal Retention - focus on renewal retention. Target to be set with unit head. Service - Implementation of first-class underwriting Service, building a strong reputation that is recognised as superior in the Industry. Broker maintenance - continuous engagement with brokers including regular catchups, meetings, entertainment, etc Collaboration - to work with other Financial Lines business units to grow the regional portfolio Wording / product development - Build a market leading product(s) to compete with competitors and bring adequate coverage to our clients. Portal development - take a leading role in the design and development of a Financial Lines wide underwriting portal to enable electronic trading for brokers Market material - develop product supporting material including IPID, sales material, website and other product collateral to support marketing and production initiatives. Communication - continuous input, feedback and support at FI underwriting meetings. Strategy - contribute to FI strategy e.g. broker development, online portals, appetite, etc Budgeting/planning - Assist unit head with budgeting and planning Administration - All risks to be filed electronically to the standard set by the unit head. Reporting - data analysis and regular review of portfolio as and when required by unit head Travel - expectation of national travel where required and necessaryWhat you'll bring: A minimum of 10 years relevant underwriting experience Experience and technical knowledge of underwriting a range of FI placements desirable Experience in underwriting UK FI business Strong problem solving and decision making abilities. Excellent written and oral communication skills Exceptional interpersonal skills with the ability to work in a team environment. Strong analytical skills Ability to work effectively in a pressured environment Appetite and hunger to learn and grow and 'go the extra mile'. Eye for detail Ability to organize efficiently Competent computer skillsOur Benefits We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs: Expansive Health & Wellness Benefits Generous Retirement & Savings Plans Global Parental Leave & Adoption AssistanceWe strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment. Expert Partners. Clarity in complexity. Unwavering commitment .We're Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings' 130 years of innovation, we're committed to applying all of our experience to simplify yours.Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.Because when you choose Sompo, you choose the ease of expertise.Sompo is an equal opportunity employer committed to a diverse workforce. To learn more about visit our website at We are Sompo, a global provider of commercial and consumer property, casualty, and specialty insurance and reinsurance. Building on the 130 years of innovation of our parent company, Sompo Holdings, Inc., Sompo employs approximately 9,500 people around the world who use their in-depth knowledge and expertise to help simplify and resolve your complex challenges. Because when you choose Sompo, you choose The Ease of ExpertiseTM . "Sompo" refers to the brand under which Sompo International Holdings Ltd., a Bermuda-based holding company, together with its consolidated subsidiaries, operates its global property and casualty (re)insurance businesses. Sompo International Holdings Ltd. is an indirect wholly-owned subsidiary of Sompo Holdings, Inc., one of the leading property and casualty groups in the world with excellent financial strength as evidenced by ratings of A+ (Superior) from A.M. Best (XV size category) and A+ (Strong) from Standard & Poor's. Shares of Sompo Holdings, Inc. are listed on the Tokyo Stock Exchange. To learn more please follow us on or visit .
Senior Digital Media Consultant
Fifty-Five
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
Jan 17, 2026
Full time
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
Senior Digital Media Consultant
Fifty-Five
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
Jan 17, 2026
Full time
About the Role We are looking for somebody with a marketing analytics background to take on an exciting role with fifty-five as a Senior Digital Media Consultant in our London-based consulting team. This is a varied role which spans across digital strategy, media advisory website architecture, UX analysis and business insights. Working as part of a small, collaborative team, you will play a key role in delivering fifty-five's data led projects to multiple, big brand clients across industries such as luxury, automotive, retail and beauty. These projects will be driven by client objectives relating to data collection, customer acquisition, onsite conversion optimisation and media mix optimisation. During these projects, you will contribute to promoting a customer centric vision of digital marketing, based on the systematic and methodical use of data to support decisions. You will report to a Project Lead and work alongside other Consultants, Tracking Specialists, Cloud Engineers and Innovation Experts. You will contribute to the creation, monitoring and execution of a project plan. Examples of the project work you will be leading within the first year of your role, include but are not limited to; the evaluation of the integrity of our clients' tracking set up for marketing & customer analytics, advanced media measurement, adtech implementation & activation, performance marketing dashboarding and audience frameworks alongside platform specialist support. You will be responsible for the content, the format and the overall quality of the outputs delivered to the client, and for monitoring their operational and technical implementation where required. Based on your media expertise and knowledge of your clients' needs, you will collaborate with all our teams to develop fifty five's offer, both in terms of marketing and in terms of technical and operational delivery. About the Company Part of the Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. Responsibilities Within your first year at fifty-five, you will be responsible for the following: Delivering high quality outcomes for a variety of projects in the Ad Tech and Web Analytics space, working in a client facing position, supported by a team of technical specialists Meeting client requirements within the agreed deadlines, keeping track of the required tasks for each project and liaising with the relevant owners internally and externally; foreseeing and escalating issues / risks as appropriate Developing a sharp, operational expertise about web analytics and media buy topics Occasional travel possible, within the UK or abroad Progressing in your journey at fifty-five, you will be given the opportunity to grow in your role through first hand exposure to multiple disciplines and, if interested, you might be selected to take a specialist path. Relevant Experience Educated to degree level 3+ years experience in activation of marketing campaigns (Paid Search/ Programmatic Display/ Paid Social) across both Brand and Performance strategies Hands on experience working directly with various advertising technologies (DV360, Google Ads, Campaign Manager, Search Ads 360, Meta Ads Manager etc) Experience working with clients across multiple markets and/or brands is preferable Knowledge and track record of creating/ deploying cross channel strategies, activating media tests and audience led marketing programmes Preferably leveraging Google analytics for advanced reporting and working knowledge of media measurement (Attraction, MMM, Incrementality) Knowledge of coding language or modelling tools relevant to data manipulation (e.g. BigQuery, SQL, R, Python, MatLab, Stata) Knowledge of dashboarding solutions (e.g. Power BI, Looker, Tableau) Proven track record of working within cross functional / cross platform digital projects with large groups of stakeholders and project team members Analytical mindset, keen to apply data to challenges Detail oriented, proactive and self motivated, good organisation is paramount Curious and eager to learn, able to challenge and recommend solutions to problems Flexible, versatile and works well under pressure Collaborative, works well in a team, understands that the sum of our parts is better than the individual Strong interest in new marketing technologies & the digital industry Interest in working in a small, growing team Have the right to work in UK If this sounds like you, please get in touch! We look forward to meeting you. Benefits Being part of a multicultural, dynamic and fast growing team Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by recurring training sessions) Phone allowance Private medical coverage through AXA Transport for London travel card allowance - covering 50% of zone 1 2 allowance The flexibility to work remotely for part of the week 25 days holiday per year, in addition to UK bank and public holidays Company pension plan Company-sponsored sporting and social activities Cyclescheme
Senior Strategic Specification Sales Executive, Commercial
Sterling Kohler
Senior Strategic Specification Sales Executive, Commercial Field based covering the South East of England. Base salary of up to circa £50K subject to skills and experience, plus sales bonus, company car and other benefits to be discussed on application. At Kohler Mira Ltd, we're not just a company, we're a century strong success story. With over 100 years of continuous growth and innovation, we've become a powerhouse in showering technology, proudly leading the way with cutting edge solutions that redefine everyday experiences. As part of the globally renowned Kohler Co.-a privately owned leader in kitchen and bath products and luxury hospitality-Kohler Mira Ltd is backed by a legacy of excellence and a bold vision for the future. Now is an exciting time for you to join us. We're investing heavily in innovation and expanding our impact across our three market leading brands: Mira Showers - The UK's name in domestic showering, trusted by millions of households. Rada Controls - Experts in commercial water control, delivering smart, safe, and sustainable solutions across the UK and beyond. Recoup - Experts in wastewater heat recovery, driving energy efficiency in modern homes. Whether you're passionate about sustainability, technology, or making a real difference in people's lives, Kohler Mira Ltd offers a dynamic environment where your ideas can thrive and your career can grow. At Kohler Mira Ltd, your growth is our passion; we believe learning should be a lifelong adventure-and at Kohler Mira, that journey is filled with standout opportunities at every turn. Whether you're gaining hands on experience through coaching and mentoring, or accessing some of the best formal training available, we're committed to helping you thrive. Our culture is built on continuous personal development, creativity, and collaboration. You'll work alongside inspiring people in a positive, forward thinking environment where your ideas aren't just welcomed-they're celebrated. Here, your contributions can spark real change and make a lasting impact. If you're ready to make a real impact and grow with a company that's redefining excellence in commercial water controls, we'd love to hear from you. POSITION SUMMARY Are you a motivated, strategic thinker with a passion for building relationships and delivering results? As a key member of our Commercial Sales team, reporting directly to the National Sales Manager, you'll play a pivotal role in shaping how Rada's innovative solutions are understood and adopted across the specification chain. In this exciting regional role, you'll be the driving force behind a thriving project pipeline-identifying opportunities, converting new business, and nurturing long term partnerships. Your mission? To ensure every customer and stakeholder truly understands the 'Why Rada' difference-our unique value proposition that sets us apart in the market. You'll focus on building strong, influential relationships across a range of sectors including Healthcare, Sport & Leisure, and Student Accommodation. Whether it's architects, consultants, or contractors, you'll be their go to expert, crafting compelling propositions that showcase the full potential of our product and service portfolio. KEY RESPONSIBILITIES Build, manage and convert a rolling 1-5 year pipeline for your territory through identification of key business opportunities (existing and new) within identified commercial industry sectors. Align your focus with the Rada strategic plan, driving revenue and profitability targets. Manage strategic customers, building account plans for future business, aligning strategic focus and driving collaboration between the business and your customers across multiple functions. Diagnose customer needs, leveraging range, pricing and after sales proposals to build compelling customer proposals that drive competitive advantage and deliver winning solutions for products and services, demonstrating a measurable return on investment. Build trust and develop collaborative relationships with customers and colleagues in all stages of the specification chain. Lead and manage customer relationships, understanding key issues and opportunities whilst driving positive outcomes for the UK business. Engage commercial sectors with market leading digital water delivery and management solutions, including touchless systems and smart monitoring platforms. Collaborate with sales, marketing and service teams to implement tailored service packages, enabling best in class aftercare and complete product and service solutions. Fully utilize the existing CRM system to manage customers, pipeline, project tracking and reporting. Build monthly forecasts based on pipeline conversion to drive accuracy in the demand planning process. Communicate internally across relevant functions, providing robust market, customer and competitor feedback to drive knowledge and inform commercial decision making. SKILLS/REQUIREMENTS You must have at least five years' experience working within a commercial product or technically led specification field based B2B sales role. A good understanding of the commercial Bathroom sectors and/or Building Services. Preferable experience: selling service and water compliance solutions within commercial environments governed by infection control legislation; selling showers & taps for an established manufacturer in the commercial arena; specifying early in the project lifecycle (clients, architects, consultants, authorising engineers, infection control teams, M&E contractors); selling into Healthcare, Care Homes, Sports & Leisure, Student Accommodation, Hospitality, washrooms, MOD or secure environments; solution selling with ROI modelling; proactive lead and appointment generation; building and converting a long term (1-5 year) project pipeline; CRM management including pipeline management, call and activity logging. Skilled in Excel, PowerPoint, Word and Outlook. An energetic, eager to learn, customer centric team player who builds trust and rapport to establish relationships quickly and proactively builds a pipeline of new business. Tenacious, driven and competitive. Clean, full driving licence is required. Sales skills: proficient in lead generation employing various methods such as cold calling, emailing, telemarketing, networking, and digital outreach; exceptional interpersonal skills for building and maintaining strong specifier relationships, understanding their needs, and effectively communicating solutions across both products and services; good negotiation and upselling skills, leveraging competitor insights to secure win win agreements and match the right solution to the project & client; proven track record of closing sales deals, recognising buying signals, and guiding prospects through the sales process to successful closure; diligent follow up with prospects and clients using CRM tools to ensure satisfaction and retention, providing timely support and information; analytical mindset to analyse market data and trends, aligning sales strategies with business objectives to contribute to organisational growth. ABOUT YOU This role will suit someone who is a driven and focused self starter. Ability to balance priorities and focus between long term high value projects and the day to day customer, quotation and conversion management within your sales pipeline, prioritising your time to maximise the pipeline conversion and grow sales. A learning mindset, seeking to understand market trends to stay ahead of the competition and defend your specification at all stages from design to completion over a long specification cycle (up to 5 years). An exceptional relationship builder, able to build trust and communicate effectively at all levels within an organisation, comfortable with meetings in a variety of settings across all commercial premises and settings. A true brand ambassador and expert in your field, adaptable depending on the situation and focused on building bespoke specifications which meet the specific needs of the project and customer from our UK range of products and services. Able to communicate the benefits of manufacturer led servicing, and the added value that brings for long term sustainable products and customer relationships. WE CAN OFFER YOU A LOT IN RETURN! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. ABOUT US In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. While our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact . . click apply for full job details
Jan 17, 2026
Full time
Senior Strategic Specification Sales Executive, Commercial Field based covering the South East of England. Base salary of up to circa £50K subject to skills and experience, plus sales bonus, company car and other benefits to be discussed on application. At Kohler Mira Ltd, we're not just a company, we're a century strong success story. With over 100 years of continuous growth and innovation, we've become a powerhouse in showering technology, proudly leading the way with cutting edge solutions that redefine everyday experiences. As part of the globally renowned Kohler Co.-a privately owned leader in kitchen and bath products and luxury hospitality-Kohler Mira Ltd is backed by a legacy of excellence and a bold vision for the future. Now is an exciting time for you to join us. We're investing heavily in innovation and expanding our impact across our three market leading brands: Mira Showers - The UK's name in domestic showering, trusted by millions of households. Rada Controls - Experts in commercial water control, delivering smart, safe, and sustainable solutions across the UK and beyond. Recoup - Experts in wastewater heat recovery, driving energy efficiency in modern homes. Whether you're passionate about sustainability, technology, or making a real difference in people's lives, Kohler Mira Ltd offers a dynamic environment where your ideas can thrive and your career can grow. At Kohler Mira Ltd, your growth is our passion; we believe learning should be a lifelong adventure-and at Kohler Mira, that journey is filled with standout opportunities at every turn. Whether you're gaining hands on experience through coaching and mentoring, or accessing some of the best formal training available, we're committed to helping you thrive. Our culture is built on continuous personal development, creativity, and collaboration. You'll work alongside inspiring people in a positive, forward thinking environment where your ideas aren't just welcomed-they're celebrated. Here, your contributions can spark real change and make a lasting impact. If you're ready to make a real impact and grow with a company that's redefining excellence in commercial water controls, we'd love to hear from you. POSITION SUMMARY Are you a motivated, strategic thinker with a passion for building relationships and delivering results? As a key member of our Commercial Sales team, reporting directly to the National Sales Manager, you'll play a pivotal role in shaping how Rada's innovative solutions are understood and adopted across the specification chain. In this exciting regional role, you'll be the driving force behind a thriving project pipeline-identifying opportunities, converting new business, and nurturing long term partnerships. Your mission? To ensure every customer and stakeholder truly understands the 'Why Rada' difference-our unique value proposition that sets us apart in the market. You'll focus on building strong, influential relationships across a range of sectors including Healthcare, Sport & Leisure, and Student Accommodation. Whether it's architects, consultants, or contractors, you'll be their go to expert, crafting compelling propositions that showcase the full potential of our product and service portfolio. KEY RESPONSIBILITIES Build, manage and convert a rolling 1-5 year pipeline for your territory through identification of key business opportunities (existing and new) within identified commercial industry sectors. Align your focus with the Rada strategic plan, driving revenue and profitability targets. Manage strategic customers, building account plans for future business, aligning strategic focus and driving collaboration between the business and your customers across multiple functions. Diagnose customer needs, leveraging range, pricing and after sales proposals to build compelling customer proposals that drive competitive advantage and deliver winning solutions for products and services, demonstrating a measurable return on investment. Build trust and develop collaborative relationships with customers and colleagues in all stages of the specification chain. Lead and manage customer relationships, understanding key issues and opportunities whilst driving positive outcomes for the UK business. Engage commercial sectors with market leading digital water delivery and management solutions, including touchless systems and smart monitoring platforms. Collaborate with sales, marketing and service teams to implement tailored service packages, enabling best in class aftercare and complete product and service solutions. Fully utilize the existing CRM system to manage customers, pipeline, project tracking and reporting. Build monthly forecasts based on pipeline conversion to drive accuracy in the demand planning process. Communicate internally across relevant functions, providing robust market, customer and competitor feedback to drive knowledge and inform commercial decision making. SKILLS/REQUIREMENTS You must have at least five years' experience working within a commercial product or technically led specification field based B2B sales role. A good understanding of the commercial Bathroom sectors and/or Building Services. Preferable experience: selling service and water compliance solutions within commercial environments governed by infection control legislation; selling showers & taps for an established manufacturer in the commercial arena; specifying early in the project lifecycle (clients, architects, consultants, authorising engineers, infection control teams, M&E contractors); selling into Healthcare, Care Homes, Sports & Leisure, Student Accommodation, Hospitality, washrooms, MOD or secure environments; solution selling with ROI modelling; proactive lead and appointment generation; building and converting a long term (1-5 year) project pipeline; CRM management including pipeline management, call and activity logging. Skilled in Excel, PowerPoint, Word and Outlook. An energetic, eager to learn, customer centric team player who builds trust and rapport to establish relationships quickly and proactively builds a pipeline of new business. Tenacious, driven and competitive. Clean, full driving licence is required. Sales skills: proficient in lead generation employing various methods such as cold calling, emailing, telemarketing, networking, and digital outreach; exceptional interpersonal skills for building and maintaining strong specifier relationships, understanding their needs, and effectively communicating solutions across both products and services; good negotiation and upselling skills, leveraging competitor insights to secure win win agreements and match the right solution to the project & client; proven track record of closing sales deals, recognising buying signals, and guiding prospects through the sales process to successful closure; diligent follow up with prospects and clients using CRM tools to ensure satisfaction and retention, providing timely support and information; analytical mindset to analyse market data and trends, aligning sales strategies with business objectives to contribute to organisational growth. ABOUT YOU This role will suit someone who is a driven and focused self starter. Ability to balance priorities and focus between long term high value projects and the day to day customer, quotation and conversion management within your sales pipeline, prioritising your time to maximise the pipeline conversion and grow sales. A learning mindset, seeking to understand market trends to stay ahead of the competition and defend your specification at all stages from design to completion over a long specification cycle (up to 5 years). An exceptional relationship builder, able to build trust and communicate effectively at all levels within an organisation, comfortable with meetings in a variety of settings across all commercial premises and settings. A true brand ambassador and expert in your field, adaptable depending on the situation and focused on building bespoke specifications which meet the specific needs of the project and customer from our UK range of products and services. Able to communicate the benefits of manufacturer led servicing, and the added value that brings for long term sustainable products and customer relationships. WE CAN OFFER YOU A LOT IN RETURN! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. ABOUT US In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. While our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact . . click apply for full job details
SRS Recruitment Solutions
Senior Business Development Manager - Contract Furniture (5443)
SRS Recruitment Solutions
Vacancy No 5443 Vacancy Title SENIOR BUSINESS DEVELOPMENT MANAGER Location LONDON & SOUTHEAST Vacancy Description Are you a high performing hunter who thrives on winning flagship residential projects? If you are a driven and commercially sharp business developer with experience across residential contract furniture, joinery or KBB, this is a rare opportunity to elevate your career with one of the UK's most respected manufacturers and installers of premium contract furniture. Our client delivers luxury bedroom systems, bathrooms, walk-in wardrobes and high-spec high volume furniture into new build residential sector. Their work features across some of the UK's most recognisable developments and they partner with the biggest names in the developer and main contractor landscape. They now seek a Senior Business Development Manager to spearhead growth across London & the Southeast, driving both new business and key account development with major house builders, developers and contractors. Why This Role Stands Out High-end products with genuine demand You will be representing a premium manufacturer with exceptional capability, trusted by leading developers and main contractors. A territory with vast scope for growth London & the Southeast offers continuous opportunity across live schemes, upcoming phases, and strategic developer partnerships. Autonomy, influence and visibility A senior role where your decisions shape strategy, relationships and revenue. The Role - What You'll Be Doing This is a true hunter plus key account role. You will: Drive new business through networking, site visits, ABI, cold outreach, relationship building and strategic targeting Engage with major developers and high-value contractors, generating opportunities for six and seven figure packages. Retain and grow existing key accounts, ensuring long term commercial partnerships. Build persuasive pitches and tailored proposals that resonate with senior decision makers. Work closely with internal teams including technical, design, manufacturing, marketing and senior leadership. Monitor competitors, market shifts and project pipelines, ensuring the territory stays ahead. Manage profitability, pricing strategy and contract expectations across your accounts. You'll be operating at a strategic level with organisations including: Berkeley Group (St Edward, St James, St William, St George) Lendlease Vistry/Galliford Try Hill Group Bellway London Regal London Wates Multiplex John Sisk & Son Canary Wharf Contractors POD Manufacturers Joinery Contractors Main Contractors This is a role where relationships matter, detail matters, and credibility wins. What You'll Need to Succeed Essential Experience and Skills Strong track record volume-based selling into new build residential / developer markets Experience within contract furniture, joinery, KBB or aligned interior products Knowledge of manufacturing processes, technical drawings, and value engineering Proven ability to deliver large scale projects from inception to completion. High level familiarity with contracts, retention, LADs, cross contract set-off Comfortable working with senior stakeholders across developers, contractors, architects and design teams Exceptional organisational skills and CRM discipline Confident communicator, presenter and negotiator Strong willed, driven, diligent and commercially astute with strong PC skills Desirable 5+ years leading business development or sales operations Deep current market knowledge within luxury residential Ability to influence at all levels, from site teams to board directors Track record of delivering significant growth through relationship building Experience challenging solutions to unlock better outcomes for clients The Person To thrive here, you will be: A natural hunter who energises at the prospect of opening doors A strong relationship builder with credibility and presence Organised, disciplined and detail oriented Accountable, commercially sharp and results driven Resilient, adaptable and strategic with the ability to navigate complex environments Trusted, transparent, consistent and professional This is a role for someone who enjoys autonomy, thrives under responsibility, and wants to make a genuine impact. What's on offer? Basic Salary up to £60,000 (higher basic and package available for standout Candidates) Exceptional Commission / OTE Car Allowance Pension Holiday, Mobile, laptop, travel expenses Career progression within an ambitious, high growth manufacturer
Jan 16, 2026
Full time
Vacancy No 5443 Vacancy Title SENIOR BUSINESS DEVELOPMENT MANAGER Location LONDON & SOUTHEAST Vacancy Description Are you a high performing hunter who thrives on winning flagship residential projects? If you are a driven and commercially sharp business developer with experience across residential contract furniture, joinery or KBB, this is a rare opportunity to elevate your career with one of the UK's most respected manufacturers and installers of premium contract furniture. Our client delivers luxury bedroom systems, bathrooms, walk-in wardrobes and high-spec high volume furniture into new build residential sector. Their work features across some of the UK's most recognisable developments and they partner with the biggest names in the developer and main contractor landscape. They now seek a Senior Business Development Manager to spearhead growth across London & the Southeast, driving both new business and key account development with major house builders, developers and contractors. Why This Role Stands Out High-end products with genuine demand You will be representing a premium manufacturer with exceptional capability, trusted by leading developers and main contractors. A territory with vast scope for growth London & the Southeast offers continuous opportunity across live schemes, upcoming phases, and strategic developer partnerships. Autonomy, influence and visibility A senior role where your decisions shape strategy, relationships and revenue. The Role - What You'll Be Doing This is a true hunter plus key account role. You will: Drive new business through networking, site visits, ABI, cold outreach, relationship building and strategic targeting Engage with major developers and high-value contractors, generating opportunities for six and seven figure packages. Retain and grow existing key accounts, ensuring long term commercial partnerships. Build persuasive pitches and tailored proposals that resonate with senior decision makers. Work closely with internal teams including technical, design, manufacturing, marketing and senior leadership. Monitor competitors, market shifts and project pipelines, ensuring the territory stays ahead. Manage profitability, pricing strategy and contract expectations across your accounts. You'll be operating at a strategic level with organisations including: Berkeley Group (St Edward, St James, St William, St George) Lendlease Vistry/Galliford Try Hill Group Bellway London Regal London Wates Multiplex John Sisk & Son Canary Wharf Contractors POD Manufacturers Joinery Contractors Main Contractors This is a role where relationships matter, detail matters, and credibility wins. What You'll Need to Succeed Essential Experience and Skills Strong track record volume-based selling into new build residential / developer markets Experience within contract furniture, joinery, KBB or aligned interior products Knowledge of manufacturing processes, technical drawings, and value engineering Proven ability to deliver large scale projects from inception to completion. High level familiarity with contracts, retention, LADs, cross contract set-off Comfortable working with senior stakeholders across developers, contractors, architects and design teams Exceptional organisational skills and CRM discipline Confident communicator, presenter and negotiator Strong willed, driven, diligent and commercially astute with strong PC skills Desirable 5+ years leading business development or sales operations Deep current market knowledge within luxury residential Ability to influence at all levels, from site teams to board directors Track record of delivering significant growth through relationship building Experience challenging solutions to unlock better outcomes for clients The Person To thrive here, you will be: A natural hunter who energises at the prospect of opening doors A strong relationship builder with credibility and presence Organised, disciplined and detail oriented Accountable, commercially sharp and results driven Resilient, adaptable and strategic with the ability to navigate complex environments Trusted, transparent, consistent and professional This is a role for someone who enjoys autonomy, thrives under responsibility, and wants to make a genuine impact. What's on offer? Basic Salary up to £60,000 (higher basic and package available for standout Candidates) Exceptional Commission / OTE Car Allowance Pension Holiday, Mobile, laptop, travel expenses Career progression within an ambitious, high growth manufacturer
Membership Development Officer
Ufuni City, Belfast
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Jan 16, 2026
Full time
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Kidney Research UK
Individual giving acquisition officer
Kidney Research UK
Individual giving acquisition officer Location : Contracted to our Peterborough office with the flexibility for hybrid working Salary: £27,000 - £30,000 depending on experience Full time: 37.5 hours per week Benefits : We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal. Closing date: Tuesday 10 February 2026 Telephone interviews will be held week commencing 16 February 2026 Interviews will be held week commencing 23 February 2026 in Peterborough No agencies please Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. We are recruiting an individual giving acquisition officer to support the individual giving acquisition manager in the planning, delivery and analysis of acquisition campaigns through a range of products and channels which aim to support the ambitious growth of our strategy. You will have previous experience in a marketing role, with a proven track record in delivering end to end marketing campaigns. With experience in data segmentation and analysis, you will be able to work to tight deadlines, producing work of a high standard, with excellent attention to detail. You will be creative with excellent verbal and written communication skills. In addition, you will be a team player who demonstrates our values of bravery, passion, ambition and urgency and play a key role in generating our ambitious income target for the financial year. If you are interested in the position, please complete the online application form and submit together with your CV. We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. About Kidney Research UK: Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever. At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority. Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person - the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease. You may have experience of the following: Individual Giving Officer, Donor Acquisition Officer, Fundraising Acquisition Officer, Supporter Recruitment Officer, Direct Marketing Officer, Individual Giving Campaigns Officer, Donor Development Officer, Fundraising Marketing Officer, Acquisition and Retention Officer, Individual Giving Executive, Charity, Charities, Third Sector, Not for Profit, NFP, etc. REF-
Jan 16, 2026
Full time
Individual giving acquisition officer Location : Contracted to our Peterborough office with the flexibility for hybrid working Salary: £27,000 - £30,000 depending on experience Full time: 37.5 hours per week Benefits : We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal. Closing date: Tuesday 10 February 2026 Telephone interviews will be held week commencing 16 February 2026 Interviews will be held week commencing 23 February 2026 in Peterborough No agencies please Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. We are recruiting an individual giving acquisition officer to support the individual giving acquisition manager in the planning, delivery and analysis of acquisition campaigns through a range of products and channels which aim to support the ambitious growth of our strategy. You will have previous experience in a marketing role, with a proven track record in delivering end to end marketing campaigns. With experience in data segmentation and analysis, you will be able to work to tight deadlines, producing work of a high standard, with excellent attention to detail. You will be creative with excellent verbal and written communication skills. In addition, you will be a team player who demonstrates our values of bravery, passion, ambition and urgency and play a key role in generating our ambitious income target for the financial year. If you are interested in the position, please complete the online application form and submit together with your CV. We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. About Kidney Research UK: Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever. At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority. Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person - the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease. You may have experience of the following: Individual Giving Officer, Donor Acquisition Officer, Fundraising Acquisition Officer, Supporter Recruitment Officer, Direct Marketing Officer, Individual Giving Campaigns Officer, Donor Development Officer, Fundraising Marketing Officer, Acquisition and Retention Officer, Individual Giving Executive, Charity, Charities, Third Sector, Not for Profit, NFP, etc. REF-
Customer Success Manager - North America
Emplifi
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Jan 16, 2026
Full time
Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
NFP People
CRM Manager
NFP People
CRM Manager We are looking for a CRM Manager to join the team in this full-time, fixed-term role. This is an exciting time to join the charity as we complete the final phase of our Microsoft Dynamics implementation and embed a new, organisation-wide CRM system that will transform how we engage with and support our community. This is a hybrid role for the charity which is based in Luton. Position: CRM Manager Location: Hybrid working to include a minimum of two days per week in the office in Luton Salary: £43,003 per annum Hours: Full Time (37.5 hours per week) Contract: Fixed term contract for 12 months Closing Date: Sunday 25th January 2026 at 23.59pm The Role As CRM Manager, you will lead the successful completion and optimisation of Microsoft Dynamics 365 across the organisation, ensuring it is fully embedded, well-governed and widely adopted. You will act as product owner for the CRM, overseeing configuration, integrations, upgrades, reporting and data governance, while supporting colleagues to use the system confidently and effectively. Your work will directly support fundraising, clinical and operational teams, helping to maximise supporter insight, improve engagement and enable better decision-making. You will: Complete the implementation and organisation-wide rollout of Microsoft Dynamics CRM and closure of legacy CRM. Own CRM configuration, workflows, integrations and ongoing development. Develop and enforce a CRM data governance framework, including data ownership, access controls and retention policies. Ensure compliance with UK GDPR and organisational data protection standards. Maintain audit trails, oversee data quality, and manage regular cleansing and validation activities. Design and deliver training and support for staff across the organisation. Co-design complex queries and produce reports and dashboards to support fundraising and strategic planning. Manage relationships with CRM suppliers and oversee CRM-related budgets and contracts. If you are passionate about using technology and data to make a meaningful difference and enjoy helping people embrace new systems and ways of working, we would love to hear from you. About You We are seeking an organised, proactive and collaborative CRM Manager who combines strong technical expertise with excellent communication skills. You will have: Degree-level education or equivalent professional experience. Proven experience managing a CRM system, ideally within a charity or similar organisation. Experience delivering system implementations and optimisations. Strong understanding of data governance, UK GDPR and regulatory compliance. Advanced skills in data analysis, reporting and complex query building. Experience developing workflows, configurations and system integrations. The ability to train and support colleagues with varying levels of technical confidence. Excellent organisational, problem-solving and stakeholder-management skills. Desirable: Hands-on experience with Microsoft Dynamics 365 Experience within the charity or healthcare sector. Experience using dashboarding tools such as Power BI. Project management experience. Knowledge of APIs and data integration tools. About the organisation This Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire, and children and their families in Bedfordshire, Hertfordshire and Milton Keynes at home, in the hospice, or wherever we are needed. As a teaching hospice, our exceptional people, training and facilities are helping local communities to live and die well. We are an equal opportunities and disability confident employer and welcomes applications from all sections of the community. The successful applicant will be required to undertake a basic Disclosure and Barring Service (DBS) check. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jan 16, 2026
Full time
CRM Manager We are looking for a CRM Manager to join the team in this full-time, fixed-term role. This is an exciting time to join the charity as we complete the final phase of our Microsoft Dynamics implementation and embed a new, organisation-wide CRM system that will transform how we engage with and support our community. This is a hybrid role for the charity which is based in Luton. Position: CRM Manager Location: Hybrid working to include a minimum of two days per week in the office in Luton Salary: £43,003 per annum Hours: Full Time (37.5 hours per week) Contract: Fixed term contract for 12 months Closing Date: Sunday 25th January 2026 at 23.59pm The Role As CRM Manager, you will lead the successful completion and optimisation of Microsoft Dynamics 365 across the organisation, ensuring it is fully embedded, well-governed and widely adopted. You will act as product owner for the CRM, overseeing configuration, integrations, upgrades, reporting and data governance, while supporting colleagues to use the system confidently and effectively. Your work will directly support fundraising, clinical and operational teams, helping to maximise supporter insight, improve engagement and enable better decision-making. You will: Complete the implementation and organisation-wide rollout of Microsoft Dynamics CRM and closure of legacy CRM. Own CRM configuration, workflows, integrations and ongoing development. Develop and enforce a CRM data governance framework, including data ownership, access controls and retention policies. Ensure compliance with UK GDPR and organisational data protection standards. Maintain audit trails, oversee data quality, and manage regular cleansing and validation activities. Design and deliver training and support for staff across the organisation. Co-design complex queries and produce reports and dashboards to support fundraising and strategic planning. Manage relationships with CRM suppliers and oversee CRM-related budgets and contracts. If you are passionate about using technology and data to make a meaningful difference and enjoy helping people embrace new systems and ways of working, we would love to hear from you. About You We are seeking an organised, proactive and collaborative CRM Manager who combines strong technical expertise with excellent communication skills. You will have: Degree-level education or equivalent professional experience. Proven experience managing a CRM system, ideally within a charity or similar organisation. Experience delivering system implementations and optimisations. Strong understanding of data governance, UK GDPR and regulatory compliance. Advanced skills in data analysis, reporting and complex query building. Experience developing workflows, configurations and system integrations. The ability to train and support colleagues with varying levels of technical confidence. Excellent organisational, problem-solving and stakeholder-management skills. Desirable: Hands-on experience with Microsoft Dynamics 365 Experience within the charity or healthcare sector. Experience using dashboarding tools such as Power BI. Project management experience. Knowledge of APIs and data integration tools. About the organisation This Hospice provides free specialist palliative and end of life care for people of all ages. We support adults in Bedfordshire, and children and their families in Bedfordshire, Hertfordshire and Milton Keynes at home, in the hospice, or wherever we are needed. As a teaching hospice, our exceptional people, training and facilities are helping local communities to live and die well. We are an equal opportunities and disability confident employer and welcomes applications from all sections of the community. The successful applicant will be required to undertake a basic Disclosure and Barring Service (DBS) check. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
White Ribbon UK
Business and Training Development Officer
White Ribbon UK
Purpose of the Role You will be reporting to and working closely with the Business Development Manager to grow and develop the number of White Ribbon Accredited organisations, and workplaces using our training programmes. You will be responsible for delivering Accreditation, including Supporter organisations, and for coordinating and developing training, ensuring that all standards are met, and facilitating continuous improvement. You will work with other team members to recruit new Ambassadors and Champions and provide information and opportunities for existing Ambassadors and Champions. You will engage and motivate Accredited organisations and Supporter organisations to participate in White Ribbon Day. Key Duties & Responsibilities Accreditation Working with colleagues to market and network proactively to develop the Accreditation programme and increase the number of Accredited and Supporter organisations, including attending meetings, events online and in person Working directly with organisations to provide advice and support to individual organisations in completing the Accreditation process and developing and delivering their action plans, including attending steering group meetings when necessary Assess action plans and provide recommendations for approval of completed action plans. Look at ways to develop and continuously improve the action plan templates, including developing guidance for organisations Coordinate and deliver projects and events to allow sharing of best practice and cross-sector/sector specific engagement to address specific issues Disseminate best practice to all Accredited organisations and Supporter organisations Be responsible for maintaining resource hubs and develop new materials for the hubs, working with other teams Monitor and evaluate the impact of action plans within organisations Training Working with colleagues, promote and market with colleagues White Ribbon UK training to new and existing organisations Coordinate the training, working with organisations to develop what they need and matching trainers to organisations Deliver training when time allows Work with colleagues, associate trainers, and partners to develop new and existing training courses Measure and evaluate the quality and impact of our training, collating and monitoring feedback forms, etc Ambassadors and Champions With other team members, recruit new Ambassadors and Champions With other team members, provide information, resources, training, and campaigning opportunities for Ambassadors and Champions Monitor and develop the membership process With other team members, maintain the Ambassador and Champion resources hub ensuring it is fit for purpose and up to date General Undertake your own admin and use the CRM to record your contacts and progress Monitor and evaluate your work, providing reports for managers and trustees as requested Undertake training and self-development Project and promote our values through considered language, inclusivity and equality in all White Ribbon UK communications Undertake any other duties as may reasonably be required Willing and able to travel to meetings and events across England and Wales. Willing and able to attend evening and weekend meetings and events occasionally Person specification Essential Passion for the cause of ending violence against women and girls and for engaging men in primary prevention work Substantial and demonstrable track record of working successfully with businesses in a development capacity including acquiring and maximising relationships Excellent presentation skills Building relationships and confidently communicating with different stakeholders A good level of IT knowledge and skills. Experience of working with Microsoft Office package, e.g. Excel etc. Excellent interpersonal skills with the ability to inspire, engage and develop strong relationships at all levels Strong negotiation and influencing skills Excellent written skills for report writing, information giving, training etc. Excellent organisational skills - ability to plan, adapt, manage multiple tasks and prioritise workload to deliver consistently high-quality outcomes Analytical mindset comfortable working with data and reporting on impact effectiveness. A self-starter, able to motivate themselves, with an ability to identify potential opportunities for delivering value to the charity Ability to work both independently and as part of a team working collaboratively and creatively with colleagues, who are dispersed Positive approach and the ability to use initiative and judgement to identify problems early and propose solutions Willing and able to travel to meetings and events across England and Wales Willing and able to attend evening and weekend meetings and events occasionally Committed to continual professional development (CPD) Desirable Sales or marketing experience, with demonstrable evidence of hitting/exceeding sales targets, including customer retention Developing face-to-face, digital and blended training programmes and materials, including monitoring and evaluating training programmes Able to deliver training sessions A qualification in training Management of high-volume data and keeping accurate records with information from different sources Use of CRM systems to record and monitor outreach and targets Knowledge of issues affecting women and girls in relation to gender-based violence
Jan 16, 2026
Full time
Purpose of the Role You will be reporting to and working closely with the Business Development Manager to grow and develop the number of White Ribbon Accredited organisations, and workplaces using our training programmes. You will be responsible for delivering Accreditation, including Supporter organisations, and for coordinating and developing training, ensuring that all standards are met, and facilitating continuous improvement. You will work with other team members to recruit new Ambassadors and Champions and provide information and opportunities for existing Ambassadors and Champions. You will engage and motivate Accredited organisations and Supporter organisations to participate in White Ribbon Day. Key Duties & Responsibilities Accreditation Working with colleagues to market and network proactively to develop the Accreditation programme and increase the number of Accredited and Supporter organisations, including attending meetings, events online and in person Working directly with organisations to provide advice and support to individual organisations in completing the Accreditation process and developing and delivering their action plans, including attending steering group meetings when necessary Assess action plans and provide recommendations for approval of completed action plans. Look at ways to develop and continuously improve the action plan templates, including developing guidance for organisations Coordinate and deliver projects and events to allow sharing of best practice and cross-sector/sector specific engagement to address specific issues Disseminate best practice to all Accredited organisations and Supporter organisations Be responsible for maintaining resource hubs and develop new materials for the hubs, working with other teams Monitor and evaluate the impact of action plans within organisations Training Working with colleagues, promote and market with colleagues White Ribbon UK training to new and existing organisations Coordinate the training, working with organisations to develop what they need and matching trainers to organisations Deliver training when time allows Work with colleagues, associate trainers, and partners to develop new and existing training courses Measure and evaluate the quality and impact of our training, collating and monitoring feedback forms, etc Ambassadors and Champions With other team members, recruit new Ambassadors and Champions With other team members, provide information, resources, training, and campaigning opportunities for Ambassadors and Champions Monitor and develop the membership process With other team members, maintain the Ambassador and Champion resources hub ensuring it is fit for purpose and up to date General Undertake your own admin and use the CRM to record your contacts and progress Monitor and evaluate your work, providing reports for managers and trustees as requested Undertake training and self-development Project and promote our values through considered language, inclusivity and equality in all White Ribbon UK communications Undertake any other duties as may reasonably be required Willing and able to travel to meetings and events across England and Wales. Willing and able to attend evening and weekend meetings and events occasionally Person specification Essential Passion for the cause of ending violence against women and girls and for engaging men in primary prevention work Substantial and demonstrable track record of working successfully with businesses in a development capacity including acquiring and maximising relationships Excellent presentation skills Building relationships and confidently communicating with different stakeholders A good level of IT knowledge and skills. Experience of working with Microsoft Office package, e.g. Excel etc. Excellent interpersonal skills with the ability to inspire, engage and develop strong relationships at all levels Strong negotiation and influencing skills Excellent written skills for report writing, information giving, training etc. Excellent organisational skills - ability to plan, adapt, manage multiple tasks and prioritise workload to deliver consistently high-quality outcomes Analytical mindset comfortable working with data and reporting on impact effectiveness. A self-starter, able to motivate themselves, with an ability to identify potential opportunities for delivering value to the charity Ability to work both independently and as part of a team working collaboratively and creatively with colleagues, who are dispersed Positive approach and the ability to use initiative and judgement to identify problems early and propose solutions Willing and able to travel to meetings and events across England and Wales Willing and able to attend evening and weekend meetings and events occasionally Committed to continual professional development (CPD) Desirable Sales or marketing experience, with demonstrable evidence of hitting/exceeding sales targets, including customer retention Developing face-to-face, digital and blended training programmes and materials, including monitoring and evaluating training programmes Able to deliver training sessions A qualification in training Management of high-volume data and keeping accurate records with information from different sources Use of CRM systems to record and monitor outreach and targets Knowledge of issues affecting women and girls in relation to gender-based violence
Citizen Zoo
Membership Growth & Engagement Manager
Citizen Zoo
Membership Growth & Engagement Manager (Direct Debit Membership) Job details: London (Hybrid / Field-based across Greater London) Fundraising & Membership Growth Fixed-term: 12 months with opportunity to renew, dependant on performance. Salary: £40,000 Who we are: We want to create a world filled with wildlife, and we do this through pioneering community engagement and Rewilding Our Future. For us, rewilding is about rewilding people as well as rewilding nature, reconnecting communities to the natural world and restoring functional ecosystems through habitat restoration and species reintroductions. From our work to reintroduce beavers to London for the first time in 400 years, to restoring river catchments with water voles, we focus on interventions that create real ecological change on the ground. We support landscape-scale recovery too, from bringing back iconic species such as white storks and working on wider habitat restoration across East Anglia. The need To grow Citizen Zoo sustainably, we need to grow our secure unrestricted income. Our monthly, direct debit membership currently brings in around £10k per year, and we re aiming to grow this towards £60K per year within the first 12 months (or 1,000 equivalent members), through improved digital acquisition, better retention, and a strong on-the-ground recruitment presence across London. Who you are You are an adaptable, entrepreneurial fundraiser/marketer who loves turning public interest into long-term support. You are equally comfortable improving a digital join journey and writing supporter comms, and getting out in the field, setting up a stand at events, speaking to the public and signing people up to monthly direct debits. You thrive working independently, you re confident working to targets, and you use data to learn fast and improve performance. You re motivated by building something that compounds: a membership base that grows every month and funds rewilding for years to come. The Team & The Role We re a not-for-profit social enterprise with a team who mostly work from home in London. You ll work as part of this remote team from home, our shared desk spaces in central London, and out on the ground at events, partner venues and project sites across the city and beyond. You ll work closely with delivery and communications colleagues to turn audiences (visitors, volunteers, event attendees, online supporters) into loyal members, and ensure members receive a positive, joined-up experience that retains them long term. What you ll do You will own and deliver a data-led membership growth plan that increases acquisition, improves retention, and grows member value (including upgrades from £3 £5/month over time). You ll sharpen Citizen Zoo s membership proposition so it clearly connects supporters to our impact, and you ll turn that into campaigns and activity that consistently convert interest into monthly direct debits. Digitally, you ll create and optimise the online join journey (landing pages, forms and messaging) and run recruitment activity across email and social. You ll work with agency partners to plan and launch Meta and/or Google campaigns, shape and iterate creative, manage a monthly marketing budget, and improve cost-per-join and conversion rates through ongoing performance monitoring. For retention, you ll build joined-up supporter journeys from welcome/onboarding through impact updates, renewal/retention thorough engagement and exclusive membership offerings, upgrade prompts and lapsed reactivation. You ll use segmentation and insight to keep communications relevant, strengthen the member experience, and reduce churn. On the ground, you ll lead in-person recruitment across Greater London at events, fairs, community days and partner sites, setting up an effective stand, engaging the public, and signing people up to direct debit. You ll keep improving the recruitment kit (scripts, FAQs, signage, QR codes and follow-up journeys) and coordinate volunteer/colleague support when needed. Ideal candidates will also focus on lifetime value (LTV) of supporting members and as such be able to work towards an appropriate cost-per-acquisition target (CPA). Minimum requirements Full UK driving licence (hard requirement), candidates will not be considered without one (please ensure you list this on your CV). Demonstrable experience growing income or supporters through membership, regular giving, direct marketing, subscriptions, fundraising, or performance marketing. Experience delivering campaigns across digital channels (email/social), and using data/insight to improve results. Confidence in communicating with the public, including proactively starting conversations and handling objections. Strong organisational skills and ability to manage multiple workstreams independently. Willingness to travel across Greater London and work occasional evenings/weekends (time off in lieu provided). Preferred requirements Experience managing a membership scheme (acquisition + retention) with clear performance targets. Experience using a CRM or ticketing/membership platform (e.g., Hubspot, Salesforce, Spektrix, Tessitura or similar). Experience running or supporting face-to-face fundraising/membership recruitment at events. Experience managing external suppliers (design/print/digital) and working with paid social agencies. Understanding of GDPR-consistent supporter communications and supporter care best practice. Success measures (first year) In your first 12 months, success will look like building a repeatable membership growth engine that consistently brings in new direct debits through a combination of digital campaigns and in-person recruitment, while improving retention so income compounds over time. You will be expected to help grow membership income from around £10k/year towards £60K/year, supported by clear monthly targets, a functioning reporting dashboard, and evidence-based optimisation of messaging, channels, and supporter journeys. You ll also put in place a retention programme that reduces churn and increases lifetime value, so membership becomes a reliable, scalable source of unrestricted funding for Citizen Zoo s rewilding work. Working Hours At Citizen Zoo we have standard working hours from 09 30, but team members can start earlier or later if agreed with your line manager. This role will require occasional evening and weekend work, particularly around events and recruitment opportunities, and this is given back as time off in lieu. Location Must be able to travel regularly across all of London, and across other parts of Greater London, to deliver events and recruitment activity. Benefits In return for your enthusiasm and expertise, we ll reward you with a competitive salary and an enviable range of benefits including 24 days holiday a year (with the option to buy more days) that rises by one day per year of service after your initial 5 years at Citizen Zoo, as well as pension and life assurance. Perks Subsidised gym membership, social events and parties, and a day off for your birthday. We re proud to offer progressive and flexible working practices designed to give you the work-life balance you need. Application Timelines & Deadline Please submit your application by 23:59 on 15th Feb Review week: From 16th to 22nd Feb Invitation to Interview: by Friday 27th Feb Interviews: Friday 6th March
Jan 16, 2026
Full time
Membership Growth & Engagement Manager (Direct Debit Membership) Job details: London (Hybrid / Field-based across Greater London) Fundraising & Membership Growth Fixed-term: 12 months with opportunity to renew, dependant on performance. Salary: £40,000 Who we are: We want to create a world filled with wildlife, and we do this through pioneering community engagement and Rewilding Our Future. For us, rewilding is about rewilding people as well as rewilding nature, reconnecting communities to the natural world and restoring functional ecosystems through habitat restoration and species reintroductions. From our work to reintroduce beavers to London for the first time in 400 years, to restoring river catchments with water voles, we focus on interventions that create real ecological change on the ground. We support landscape-scale recovery too, from bringing back iconic species such as white storks and working on wider habitat restoration across East Anglia. The need To grow Citizen Zoo sustainably, we need to grow our secure unrestricted income. Our monthly, direct debit membership currently brings in around £10k per year, and we re aiming to grow this towards £60K per year within the first 12 months (or 1,000 equivalent members), through improved digital acquisition, better retention, and a strong on-the-ground recruitment presence across London. Who you are You are an adaptable, entrepreneurial fundraiser/marketer who loves turning public interest into long-term support. You are equally comfortable improving a digital join journey and writing supporter comms, and getting out in the field, setting up a stand at events, speaking to the public and signing people up to monthly direct debits. You thrive working independently, you re confident working to targets, and you use data to learn fast and improve performance. You re motivated by building something that compounds: a membership base that grows every month and funds rewilding for years to come. The Team & The Role We re a not-for-profit social enterprise with a team who mostly work from home in London. You ll work as part of this remote team from home, our shared desk spaces in central London, and out on the ground at events, partner venues and project sites across the city and beyond. You ll work closely with delivery and communications colleagues to turn audiences (visitors, volunteers, event attendees, online supporters) into loyal members, and ensure members receive a positive, joined-up experience that retains them long term. What you ll do You will own and deliver a data-led membership growth plan that increases acquisition, improves retention, and grows member value (including upgrades from £3 £5/month over time). You ll sharpen Citizen Zoo s membership proposition so it clearly connects supporters to our impact, and you ll turn that into campaigns and activity that consistently convert interest into monthly direct debits. Digitally, you ll create and optimise the online join journey (landing pages, forms and messaging) and run recruitment activity across email and social. You ll work with agency partners to plan and launch Meta and/or Google campaigns, shape and iterate creative, manage a monthly marketing budget, and improve cost-per-join and conversion rates through ongoing performance monitoring. For retention, you ll build joined-up supporter journeys from welcome/onboarding through impact updates, renewal/retention thorough engagement and exclusive membership offerings, upgrade prompts and lapsed reactivation. You ll use segmentation and insight to keep communications relevant, strengthen the member experience, and reduce churn. On the ground, you ll lead in-person recruitment across Greater London at events, fairs, community days and partner sites, setting up an effective stand, engaging the public, and signing people up to direct debit. You ll keep improving the recruitment kit (scripts, FAQs, signage, QR codes and follow-up journeys) and coordinate volunteer/colleague support when needed. Ideal candidates will also focus on lifetime value (LTV) of supporting members and as such be able to work towards an appropriate cost-per-acquisition target (CPA). Minimum requirements Full UK driving licence (hard requirement), candidates will not be considered without one (please ensure you list this on your CV). Demonstrable experience growing income or supporters through membership, regular giving, direct marketing, subscriptions, fundraising, or performance marketing. Experience delivering campaigns across digital channels (email/social), and using data/insight to improve results. Confidence in communicating with the public, including proactively starting conversations and handling objections. Strong organisational skills and ability to manage multiple workstreams independently. Willingness to travel across Greater London and work occasional evenings/weekends (time off in lieu provided). Preferred requirements Experience managing a membership scheme (acquisition + retention) with clear performance targets. Experience using a CRM or ticketing/membership platform (e.g., Hubspot, Salesforce, Spektrix, Tessitura or similar). Experience running or supporting face-to-face fundraising/membership recruitment at events. Experience managing external suppliers (design/print/digital) and working with paid social agencies. Understanding of GDPR-consistent supporter communications and supporter care best practice. Success measures (first year) In your first 12 months, success will look like building a repeatable membership growth engine that consistently brings in new direct debits through a combination of digital campaigns and in-person recruitment, while improving retention so income compounds over time. You will be expected to help grow membership income from around £10k/year towards £60K/year, supported by clear monthly targets, a functioning reporting dashboard, and evidence-based optimisation of messaging, channels, and supporter journeys. You ll also put in place a retention programme that reduces churn and increases lifetime value, so membership becomes a reliable, scalable source of unrestricted funding for Citizen Zoo s rewilding work. Working Hours At Citizen Zoo we have standard working hours from 09 30, but team members can start earlier or later if agreed with your line manager. This role will require occasional evening and weekend work, particularly around events and recruitment opportunities, and this is given back as time off in lieu. Location Must be able to travel regularly across all of London, and across other parts of Greater London, to deliver events and recruitment activity. Benefits In return for your enthusiasm and expertise, we ll reward you with a competitive salary and an enviable range of benefits including 24 days holiday a year (with the option to buy more days) that rises by one day per year of service after your initial 5 years at Citizen Zoo, as well as pension and life assurance. Perks Subsidised gym membership, social events and parties, and a day off for your birthday. We re proud to offer progressive and flexible working practices designed to give you the work-life balance you need. Application Timelines & Deadline Please submit your application by 23:59 on 15th Feb Review week: From 16th to 22nd Feb Invitation to Interview: by Friday 27th Feb Interviews: Friday 6th March
Global Content Partnerships Manager
UNAVAILABLE
Company Description Publicis Media Content (PMC) creates and curates premium content which aligns what brands want to say with what audiences want to hear. By fusing search, social and influencer data we can quickly identify what good looks like for any audience on any platform for any type of creative asset. Either by partnering with media owners and influencers or by using our in-house team of skilled producers and creatives, we create effective, impactful data-led content which ensures maximum engagement and earned reach with no compromise on quality. Working locally and globally we service client accounts across Publics Media's three UK agencies; Zenith, Starcom, and Spark Foundry. Often working alongside other Publicis practices and services we collaborate to deliver best-in-class work with seamless project management. The PMC team is 70+ strong and growing. Media partnerships is at the heart of what we do, working with broadcasters, social media publishers, print partners, and increasingly gaming and metaverse partners, we activate over 100 campaigns each year. We have a growing team of social and influencer specialists producing content to fulfill client needs in paid and owned channels. The fastest-growing part of the team are our content insight consultants. Our Commitment Publicis Media Content (PMC) is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. Job Description The Team The Partnerships team sits within the Content Service for Publicis. Our Content Service consists of 70+ specialists working across content strategy & planning, creative, production, social, influencers and partnerships. We service Publicis brands, building complete content stories which are audience-centric and platform-native. Our global scale gives us unrivalled access to market-leading data, tech, marketplaces & partners. Role Reporting into a Global Partnership Director, you will be required to help create and deliver integrated multi-market branded content partnerships across all media channels. This will include end-to-end management of campaigns, building trusted relationships and working with internal teams to deliver innovative responses to briefs that exceed client expectations. Where required, you will work with other PMC teams such as influencers, creative, production, strategy or social to deliver Responsibilities Lead multi-market content partnerships, ensuring strategic frameworks, robust evaluation of publisher proposals, and measurable outcomes aligned to client goals. Partner with your Director and agency teams to deliver end-to-end content solutions for clients. Project manage integrated partnerships across brand collaborations, sponsorships, advertiser-funded programs, and product placements. Challenge media partners to deliver innovative solutions that meet client briefs and business KPIs. Negotiate optimal value for clients, ensuring deals comply with agreed pricing guarantees and relevant trading teams are informed. Deliver insightful client reports, leveraging marketing and industry expertise to inform future campaigns. Support new business pitches with creative ideas, research, and strategic input as required. Define clear roles, responsibilities, milestones, and KPIs at the start of each project. Manage day-to-day client relationships, lead status meetings, resolve issues, and elevate when necessary. Build trusted relationships with clients, media owners, agency partners, and internal teams to drive retention and revenue growth. Understand and support digital campaign trafficking processes where required. Ensure all projects are delivered on time, within scope, and within budget. Maintain finance accuracy, staying updated on billing processes and approvals. Qualifications Experience working with centralised clients. Solid understanding of the global media landscape & the role of content within it. Confident dealing with global and senior clients/stakeholders. Strong end-to-end project management skills and negotiation skills. Creative & structured approach to devising partnership opportunities. Process driven, experience using research and measurement tools. Ability to analyse campaign results and produce insightful reports and PCAs. Flexible and hard working - used to working to deadlines under pressure. Excellent communication skills both written and verbal. Experience with budget & finance management. Additional Information Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 16, 2026
Full time
Company Description Publicis Media Content (PMC) creates and curates premium content which aligns what brands want to say with what audiences want to hear. By fusing search, social and influencer data we can quickly identify what good looks like for any audience on any platform for any type of creative asset. Either by partnering with media owners and influencers or by using our in-house team of skilled producers and creatives, we create effective, impactful data-led content which ensures maximum engagement and earned reach with no compromise on quality. Working locally and globally we service client accounts across Publics Media's three UK agencies; Zenith, Starcom, and Spark Foundry. Often working alongside other Publicis practices and services we collaborate to deliver best-in-class work with seamless project management. The PMC team is 70+ strong and growing. Media partnerships is at the heart of what we do, working with broadcasters, social media publishers, print partners, and increasingly gaming and metaverse partners, we activate over 100 campaigns each year. We have a growing team of social and influencer specialists producing content to fulfill client needs in paid and owned channels. The fastest-growing part of the team are our content insight consultants. Our Commitment Publicis Media Content (PMC) is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. Job Description The Team The Partnerships team sits within the Content Service for Publicis. Our Content Service consists of 70+ specialists working across content strategy & planning, creative, production, social, influencers and partnerships. We service Publicis brands, building complete content stories which are audience-centric and platform-native. Our global scale gives us unrivalled access to market-leading data, tech, marketplaces & partners. Role Reporting into a Global Partnership Director, you will be required to help create and deliver integrated multi-market branded content partnerships across all media channels. This will include end-to-end management of campaigns, building trusted relationships and working with internal teams to deliver innovative responses to briefs that exceed client expectations. Where required, you will work with other PMC teams such as influencers, creative, production, strategy or social to deliver Responsibilities Lead multi-market content partnerships, ensuring strategic frameworks, robust evaluation of publisher proposals, and measurable outcomes aligned to client goals. Partner with your Director and agency teams to deliver end-to-end content solutions for clients. Project manage integrated partnerships across brand collaborations, sponsorships, advertiser-funded programs, and product placements. Challenge media partners to deliver innovative solutions that meet client briefs and business KPIs. Negotiate optimal value for clients, ensuring deals comply with agreed pricing guarantees and relevant trading teams are informed. Deliver insightful client reports, leveraging marketing and industry expertise to inform future campaigns. Support new business pitches with creative ideas, research, and strategic input as required. Define clear roles, responsibilities, milestones, and KPIs at the start of each project. Manage day-to-day client relationships, lead status meetings, resolve issues, and elevate when necessary. Build trusted relationships with clients, media owners, agency partners, and internal teams to drive retention and revenue growth. Understand and support digital campaign trafficking processes where required. Ensure all projects are delivered on time, within scope, and within budget. Maintain finance accuracy, staying updated on billing processes and approvals. Qualifications Experience working with centralised clients. Solid understanding of the global media landscape & the role of content within it. Confident dealing with global and senior clients/stakeholders. Strong end-to-end project management skills and negotiation skills. Creative & structured approach to devising partnership opportunities. Process driven, experience using research and measurement tools. Ability to analyse campaign results and produce insightful reports and PCAs. Flexible and hard working - used to working to deadlines under pressure. Excellent communication skills both written and verbal. Experience with budget & finance management. Additional Information Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Head of Operations
Reboxed City, London
We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.
Jan 16, 2026
Full time
We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.
Senior Customer Success Manager, UK
Ometria Ltd City, London
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund
Jan 16, 2026
Full time
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund
Customer Success Manager UKI
Harrison-AI Pty Ltd
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast-growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Jan 16, 2026
Full time
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast-growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Director, Regional Business Development
VSE Aviation, Inc. Lydney, Gloucestershire
Posted Sunday, October 5, 2025 at 11:00 PM SUMMARY: The Regional Business Development Director is responsible for the long-term sales growth strategy and sales performance for the region. They define an overall approach by aligning customer needs and VSE's business objectives. They have a leadership footprint to a specific region, and play critical roles in customer account planning, growth strategy, marketing initiatives, and talent development. They are accountable for the sales team's work such as customer engagement, management and deliverables whilst promoting the development of sales and business development skills to their immediate team, and the development of new capabilities. DUTIES & RESPONSIBILITIES: Responsibilities include, but are not limited to: Collaborating with the Chief Growth Officer to set the strategic vision and marketing strategy within region. Maintains and prioritizes relationships with regional business unit leaders to ensure that their needs are met. Works closely with cross-functional business groups and business unit leaders to support new business development and customer retention to drive strong monthly/quarterly/annual sales accomplishments. Draft and execute annual goals and strategies that are aligned with our long-term vision. Lead EMEA team through the annual strategic planning process and manage team's execution of strategies to meet annual goals. Provide progress updates to senior leadership. Ability to manage a large number of active accounts while simultaneously uncovering and aiding sales teams with closing new sales opportunities. Leading a team of directors and managers; responsible for recruitment, development, and retention of a culturally diverse team. Other duties as assigned. MINIMUM REQUIREMENTS: Bachelor's degree in business, economics, aviation or international relations. 10 years of direct sales experience within our industry. 2+ years of experience in a leadership role. 5+ years of analytical experience. Demonstrated ability to drive customer outcomes, and strong understanding of how business groups inter-relate. Experience working in one or more Emerging Markets. Strong business acumen for uncovering, evaluating, growing and closing sales opportunities within a dynamic and extremely time sensitive environment. Demonstrated track record in developing and rolling out sales offerings. Articulate verbal communication, professional business writing and presentation skills. PREFERRED REQUIREMENTS: Master's degree in business, economics, aviation or international relations. 14+ years of customer service/sales experience. 10+ years in aviation industry. 10+ years in a leadership position. First class intellect, and charismatic presence; ability to inspire a team. Rigorous analytical mindset. Enthusiastic and passionate - excited about Kellstrom and aviation, and the possibilities of growing our business. Process and detail orientated. Strong interpersonal skills and experience presenting to executive audiences. Team orientated with an ability to work well with a range of people. OTHER: The selected applicant will be subject to a background check and pre-employment drug screening. At VSE, we don't just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that's why we're committed to providing a workplace that goes beyond just a job-it's a place where you can truly flourish. When you choose VSE, you're choosing a company that prioritizes YOU. Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise? Join VSE and let's take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!
Jan 16, 2026
Full time
Posted Sunday, October 5, 2025 at 11:00 PM SUMMARY: The Regional Business Development Director is responsible for the long-term sales growth strategy and sales performance for the region. They define an overall approach by aligning customer needs and VSE's business objectives. They have a leadership footprint to a specific region, and play critical roles in customer account planning, growth strategy, marketing initiatives, and talent development. They are accountable for the sales team's work such as customer engagement, management and deliverables whilst promoting the development of sales and business development skills to their immediate team, and the development of new capabilities. DUTIES & RESPONSIBILITIES: Responsibilities include, but are not limited to: Collaborating with the Chief Growth Officer to set the strategic vision and marketing strategy within region. Maintains and prioritizes relationships with regional business unit leaders to ensure that their needs are met. Works closely with cross-functional business groups and business unit leaders to support new business development and customer retention to drive strong monthly/quarterly/annual sales accomplishments. Draft and execute annual goals and strategies that are aligned with our long-term vision. Lead EMEA team through the annual strategic planning process and manage team's execution of strategies to meet annual goals. Provide progress updates to senior leadership. Ability to manage a large number of active accounts while simultaneously uncovering and aiding sales teams with closing new sales opportunities. Leading a team of directors and managers; responsible for recruitment, development, and retention of a culturally diverse team. Other duties as assigned. MINIMUM REQUIREMENTS: Bachelor's degree in business, economics, aviation or international relations. 10 years of direct sales experience within our industry. 2+ years of experience in a leadership role. 5+ years of analytical experience. Demonstrated ability to drive customer outcomes, and strong understanding of how business groups inter-relate. Experience working in one or more Emerging Markets. Strong business acumen for uncovering, evaluating, growing and closing sales opportunities within a dynamic and extremely time sensitive environment. Demonstrated track record in developing and rolling out sales offerings. Articulate verbal communication, professional business writing and presentation skills. PREFERRED REQUIREMENTS: Master's degree in business, economics, aviation or international relations. 14+ years of customer service/sales experience. 10+ years in aviation industry. 10+ years in a leadership position. First class intellect, and charismatic presence; ability to inspire a team. Rigorous analytical mindset. Enthusiastic and passionate - excited about Kellstrom and aviation, and the possibilities of growing our business. Process and detail orientated. Strong interpersonal skills and experience presenting to executive audiences. Team orientated with an ability to work well with a range of people. OTHER: The selected applicant will be subject to a background check and pre-employment drug screening. At VSE, we don't just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that's why we're committed to providing a workplace that goes beyond just a job-it's a place where you can truly flourish. When you choose VSE, you're choosing a company that prioritizes YOU. Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise? Join VSE and let's take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!
Customer Support Programme Manager (m/f/d)
rpc - The Retail Performance Company Farnborough, Hampshire
International Permanent Full-time Who we are rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees. Your Tasks What you will do: Contribute to the promotion of central Customer Support programmes & initiatives. The role will be responsible for the operational management of programmes including Accessories Sales Management, Service Retention Consultancy, & Physical, Digital & Lifestyle E-commerce, & report directly to the client key stakeholders. A strong aftersales background with knowledge of latest trends in the industry is heavily preferred. Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting it to business priorities, to supporting specific teams within the programme to improve results. Regularly align with key Customer Support, Marketing & Sales & stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics. Excellent client relationship management skills are a must. Lead periodic review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics is necessary to interpret monthly reports, as well as finding way to keep improving the performance dashboard. Identify novel opportunities to enhance sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Take a lead role to advise the client team on performance strategy & potential process improvements. Provide dynamic project management & stakeholder alignment with relevant experience to contribute to on-going Customer Support department projects & developments. Coordinate & lead periodic programme meetings to monitor performance & action plans progress. Ability to communicate clearly and elevate when relevant is key. Envisaged as a hybrid role with regular in-office (Farnborough). Your Profile What we are looking for: 6+ years of experience in business development desired in the following areas: automotive industry, customer support, Project management & coordination (preferably within automotive) Bachelor degree in business or related preferred Consulting 2.0 A consulting environment that constantly reinvents itself: at rpc your project utilization is not bonus-relevant and we offer maximum flexibility, for example through sabbaticals, remote work and part-time work, to ideally complement your personal life situation. We ensure your satisfaction through mentoring, regular happiness checks and a qualified Feelgood Manager. rpc Spirit A corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary company events. Training & Perspectives Prospects beyond the next career level: at rpc you have the opportunity to use your strengths according to your individual liking, take on responsibility quickly and actively shape the company. Our in-house rpc academy takes care of everything else. Questions? Then call or e-mail us: (0) We are looking forward to your application!
Jan 16, 2026
Full time
International Permanent Full-time Who we are rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees. Your Tasks What you will do: Contribute to the promotion of central Customer Support programmes & initiatives. The role will be responsible for the operational management of programmes including Accessories Sales Management, Service Retention Consultancy, & Physical, Digital & Lifestyle E-commerce, & report directly to the client key stakeholders. A strong aftersales background with knowledge of latest trends in the industry is heavily preferred. Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting it to business priorities, to supporting specific teams within the programme to improve results. Regularly align with key Customer Support, Marketing & Sales & stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics. Excellent client relationship management skills are a must. Lead periodic review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics is necessary to interpret monthly reports, as well as finding way to keep improving the performance dashboard. Identify novel opportunities to enhance sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Take a lead role to advise the client team on performance strategy & potential process improvements. Provide dynamic project management & stakeholder alignment with relevant experience to contribute to on-going Customer Support department projects & developments. Coordinate & lead periodic programme meetings to monitor performance & action plans progress. Ability to communicate clearly and elevate when relevant is key. Envisaged as a hybrid role with regular in-office (Farnborough). Your Profile What we are looking for: 6+ years of experience in business development desired in the following areas: automotive industry, customer support, Project management & coordination (preferably within automotive) Bachelor degree in business or related preferred Consulting 2.0 A consulting environment that constantly reinvents itself: at rpc your project utilization is not bonus-relevant and we offer maximum flexibility, for example through sabbaticals, remote work and part-time work, to ideally complement your personal life situation. We ensure your satisfaction through mentoring, regular happiness checks and a qualified Feelgood Manager. rpc Spirit A corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary company events. Training & Perspectives Prospects beyond the next career level: at rpc you have the opportunity to use your strengths according to your individual liking, take on responsibility quickly and actively shape the company. Our in-house rpc academy takes care of everything else. Questions? Then call or e-mail us: (0) We are looking forward to your application!

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