Job description About Us We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Estendio builds technology that helps disabled and neurodivergent students study more independently, confidently, and effectively. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, Tailo is our newest product - an AI-powered academic reading and research companion designed specifically for students who feel overwhelmed by dense, high-volume academic content. Unlike generic AI tools, Tailo prioritises learning, integrity, and accessibility. In 2026, our focus is not growth at all costs, it's proving that students choose Tailo over free AI tools for real academic work - and come back on their own. About the Role We're looking for a Head of GTM to own and run our B2C validation phase. This is a senior, hands on role for someone who enjoys early stage ambiguity, working close to product, and using direct insight to drive decisions. You'll be responsible for designing and running experiments that tell us: whether Tailo delivers real, repeatable value to students, and at scale where and why students engage or drop off what signals justify scaling, pausing, or changing direction This is a newly created role responsible for product adjacent growth and validation. What You'll Do: Own B2C Growth & Validation Design and run experiments across acquisition, activation, engagement, and retention Define what success looks like - and what "not working" looks like Track and report weekly learnings to leadership Define Channels & Sequencing Decide which channels to test (organic, community, light paid etc) Set clear budget caps and learning goals Avoid premature scaling or over investment Shape Messaging & Positioning Own the B2C narrative: why Tailo vs ChatGPT for academic work Ensure messaging reflects trust, integrity, and learning first support Guide landing pages, onboarding flows, and experiment copy Work closely with Product & Engineering Partner with Product and Engineering to improve activation and repeat use Feed GTM insights directly into onboarding and product priorities Help identify where small product changes unlock big gains Orchestrate and Execute Work with the existing Marketing Manager and freelancers Set direction and review output - you don't need to do everything yourself Ensure activity aligns with learning objectives Strategy Playbook ideation and deployment Experience with building and executing GTM strategy especially in a B2C market What You'll Own: Activation (first document uploaded) Second document uploaded within 7 days 30-day retention MAU growth rate Organic vs paid acquisition mix Qualitative user insight Job requirements Who are You? This is a newly created opportunity to bring your expertise in GTM strategy, within a B2C market, offering senior hands on experience and passion for working in early stage environments. You will fit right into our highly motivated team if you have the following characteristics; Curiosity & Pragmatism: You aren't just looking for any solution; you're looking for the right one. You ask "why" constantly but never lose sight of the deadline. Fast Fail Mentality: You believe that progress requires experimentation. You'd rather try, learn, and pivot than stay stuck in "perfect" planning. Comfortable with Candour: You have the confidence to say, "This isn't working." You value the project's success over being "right". Listen to Learn Personality: You enter every conversation to understand, not just to respond. You're a sponge for new information and diverse perspectives. Measures of Success In the First 3 Months: Working with current CMO to understand targets, funnel and playbook Clear understanding of activation and engagement drivers Evidence of repeat use (second doc uploads, 30 day retention) Directional MAU growth with organic pull Clear recommendations: double down, refine, or pause Leadership has confidence in next strategic steps In the first 6 Months: Running experiments and optimising what the funnel looks like What We Offer Flexibility: Working remotely with occasional on site meetings in Scotland and Quarterly company get togethers Impact: An opportunity to support both short term delivery of B2C growth & validation and longer term clarity of GTM strategy Collaboration: Work closely with a small, passionate team that values innovation and collaboration. Why Join Us? 9 day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote first with Quarterly Company Meet Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location : Remote (Based in the UK) ( Please Note: You must be based in the UK and have the right to work in the UK ) Our Hiring Process We're committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do, if you need any adjustments at any stage, just let us know. Stage 1: Informal Chat An initial call to get to know each other and explore fit. (20-30 Minutes) Stage 2: Skills & Culture Interview A deeper dive into your experience, skills & values during an interview with the CMO and CEO (1 Hour) Stage 3: Team Meet / Take Home Task A meeting with team members to get a feel for collaboration, values alignment, and ways of working This will also include a take-home task ( 1.5 hours). Final Stage: Meeting with Board members (c30 Minutes) We believe interviews are a two way process, and finding a great fit for you and our team-ask us anything you like. Sounds like you? We'd love to hear from you.
Feb 18, 2026
Full time
Job description About Us We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Estendio builds technology that helps disabled and neurodivergent students study more independently, confidently, and effectively. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, Tailo is our newest product - an AI-powered academic reading and research companion designed specifically for students who feel overwhelmed by dense, high-volume academic content. Unlike generic AI tools, Tailo prioritises learning, integrity, and accessibility. In 2026, our focus is not growth at all costs, it's proving that students choose Tailo over free AI tools for real academic work - and come back on their own. About the Role We're looking for a Head of GTM to own and run our B2C validation phase. This is a senior, hands on role for someone who enjoys early stage ambiguity, working close to product, and using direct insight to drive decisions. You'll be responsible for designing and running experiments that tell us: whether Tailo delivers real, repeatable value to students, and at scale where and why students engage or drop off what signals justify scaling, pausing, or changing direction This is a newly created role responsible for product adjacent growth and validation. What You'll Do: Own B2C Growth & Validation Design and run experiments across acquisition, activation, engagement, and retention Define what success looks like - and what "not working" looks like Track and report weekly learnings to leadership Define Channels & Sequencing Decide which channels to test (organic, community, light paid etc) Set clear budget caps and learning goals Avoid premature scaling or over investment Shape Messaging & Positioning Own the B2C narrative: why Tailo vs ChatGPT for academic work Ensure messaging reflects trust, integrity, and learning first support Guide landing pages, onboarding flows, and experiment copy Work closely with Product & Engineering Partner with Product and Engineering to improve activation and repeat use Feed GTM insights directly into onboarding and product priorities Help identify where small product changes unlock big gains Orchestrate and Execute Work with the existing Marketing Manager and freelancers Set direction and review output - you don't need to do everything yourself Ensure activity aligns with learning objectives Strategy Playbook ideation and deployment Experience with building and executing GTM strategy especially in a B2C market What You'll Own: Activation (first document uploaded) Second document uploaded within 7 days 30-day retention MAU growth rate Organic vs paid acquisition mix Qualitative user insight Job requirements Who are You? This is a newly created opportunity to bring your expertise in GTM strategy, within a B2C market, offering senior hands on experience and passion for working in early stage environments. You will fit right into our highly motivated team if you have the following characteristics; Curiosity & Pragmatism: You aren't just looking for any solution; you're looking for the right one. You ask "why" constantly but never lose sight of the deadline. Fast Fail Mentality: You believe that progress requires experimentation. You'd rather try, learn, and pivot than stay stuck in "perfect" planning. Comfortable with Candour: You have the confidence to say, "This isn't working." You value the project's success over being "right". Listen to Learn Personality: You enter every conversation to understand, not just to respond. You're a sponge for new information and diverse perspectives. Measures of Success In the First 3 Months: Working with current CMO to understand targets, funnel and playbook Clear understanding of activation and engagement drivers Evidence of repeat use (second doc uploads, 30 day retention) Directional MAU growth with organic pull Clear recommendations: double down, refine, or pause Leadership has confidence in next strategic steps In the first 6 Months: Running experiments and optimising what the funnel looks like What We Offer Flexibility: Working remotely with occasional on site meetings in Scotland and Quarterly company get togethers Impact: An opportunity to support both short term delivery of B2C growth & validation and longer term clarity of GTM strategy Collaboration: Work closely with a small, passionate team that values innovation and collaboration. Why Join Us? 9 day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote first with Quarterly Company Meet Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location : Remote (Based in the UK) ( Please Note: You must be based in the UK and have the right to work in the UK ) Our Hiring Process We're committed to creating an inclusive and supportive recruitment process. Diversity, equity, and inclusion are at the heart of who we are and what we do, if you need any adjustments at any stage, just let us know. Stage 1: Informal Chat An initial call to get to know each other and explore fit. (20-30 Minutes) Stage 2: Skills & Culture Interview A deeper dive into your experience, skills & values during an interview with the CMO and CEO (1 Hour) Stage 3: Team Meet / Take Home Task A meeting with team members to get a feel for collaboration, values alignment, and ways of working This will also include a take-home task ( 1.5 hours). Final Stage: Meeting with Board members (c30 Minutes) We believe interviews are a two way process, and finding a great fit for you and our team-ask us anything you like. Sounds like you? We'd love to hear from you.
EasyDMARC is an all-in-one Email Security solution for securing an organization's domain and email infrastructure. Our solution is designed to prevent companies from data leakage, protect them from financial loss, and counter email phishing attacks. EasyDMARC is seeking a strategic, execution-oriented Head of Customer Success to lead and scale our global Customer Success function as we enter the next phase of growth. This role is responsible for driving customer outcomes, maximizing retention, and accelerating expansion revenue across our direct customer base. The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. This is a senior leadership role with clear ownership of Net Revenue Retention (NRR), Gross Retention, customer adoption, and expansion influence, working in close partnership with Sales, Marketing, and Product. Core Objectives Build and execute a Customer Success strategy aligned to EasyDMARC's growth goals Drive best-in-class customer onboarding, adoption, retention, and expansion Scale a high-performing CS team with clear roles, playbooks, and success metrics Position Customer Success as a strategic growth partner across the business Change the mindset of the CS team to create more focus on cross- and up-sell Job Responsibilities Customer Success Strategy & Leadership Define and own the Customer Success operating model, including segmentation, coverage, onboarding, renewals, and expansion motions Build, lead, and develop a high-performing team of Customer Success Managers Establish clear success metrics including Gross Retention, Net Revenue Retention (NRR), expansion contribution, product adoption, and customer health Create scalable playbooks for onboarding, lifecycle management, renewals, and risk mitigation Retention, Expansion & Revenue Growth Own customer renewals and churn prevention across the direct customer base Partner closely with Sales to identify, qualify, and close expansion opportunities (upsell and cross-sell) Enable CSMs to uncover expansion opportunities through value delivery-not transactional selling Collaborate with Marketing on customer-led growth programs, including campaigns, customer marketing, and advocacy Customer Experience & Value Delivery Ensure customers realize clear, measurable value from EasyDMARC's platform Actively communicate new product capabilities and roadmap updates to customers Drive consistent executive engagement with strategic and enterprise customers Champion the voice of the customer internally to influence roadmap, packaging, and positioning Cross-Functional Collaboration Serve as the primary liaison between Customer Success, Sales, Product, and Marketing Provide structured feedback to Product on customer needs, adoption blockers, and competitive insights Partner with Marketing to improve enablement, messaging, and customer-facing assets Represent EasyDMARC externally at industry events, conferences, and customer forums Required Qualifications 7+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS Proven experience leading and scaling a Customer Success team Demonstrated success driving retention and expansion in a subscription business Strong understanding of SaaS metrics including NRR, GRR, churn, CAC/LTV, and product adoption Experience working cross-functionally with Sales, Product, and Marketing Excellent communication, executive presence, and stakeholder management skills CRM proficiency (Salesforce or similar) and comfort with CS tooling and data Bachelor's degree in business, marketing, or a related field (preferred) Background in cybersecurity, email security, or enterprise IT solutions is a strong plus What Success Looks Like Consistent Net Revenue Retention above industry benchmarks Predictable renewals and reduced churn across all customer segments Clear expansion pipeline sourced and influenced by Customer Success Increase of cross- and upsell opportunities and building a CS team that is ready to introduce new products and services to the existing direct customers High customer satisfaction, advocacy, and referenceability A scalable CS organization ready to support EasyDMARC's next stage of growth Additional information Individuals seeking employment at EasyDMARC are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.
Feb 17, 2026
Full time
EasyDMARC is an all-in-one Email Security solution for securing an organization's domain and email infrastructure. Our solution is designed to prevent companies from data leakage, protect them from financial loss, and counter email phishing attacks. EasyDMARC is seeking a strategic, execution-oriented Head of Customer Success to lead and scale our global Customer Success function as we enter the next phase of growth. This role is responsible for driving customer outcomes, maximizing retention, and accelerating expansion revenue across our direct customer base. The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. This is a senior leadership role with clear ownership of Net Revenue Retention (NRR), Gross Retention, customer adoption, and expansion influence, working in close partnership with Sales, Marketing, and Product. Core Objectives Build and execute a Customer Success strategy aligned to EasyDMARC's growth goals Drive best-in-class customer onboarding, adoption, retention, and expansion Scale a high-performing CS team with clear roles, playbooks, and success metrics Position Customer Success as a strategic growth partner across the business Change the mindset of the CS team to create more focus on cross- and up-sell Job Responsibilities Customer Success Strategy & Leadership Define and own the Customer Success operating model, including segmentation, coverage, onboarding, renewals, and expansion motions Build, lead, and develop a high-performing team of Customer Success Managers Establish clear success metrics including Gross Retention, Net Revenue Retention (NRR), expansion contribution, product adoption, and customer health Create scalable playbooks for onboarding, lifecycle management, renewals, and risk mitigation Retention, Expansion & Revenue Growth Own customer renewals and churn prevention across the direct customer base Partner closely with Sales to identify, qualify, and close expansion opportunities (upsell and cross-sell) Enable CSMs to uncover expansion opportunities through value delivery-not transactional selling Collaborate with Marketing on customer-led growth programs, including campaigns, customer marketing, and advocacy Customer Experience & Value Delivery Ensure customers realize clear, measurable value from EasyDMARC's platform Actively communicate new product capabilities and roadmap updates to customers Drive consistent executive engagement with strategic and enterprise customers Champion the voice of the customer internally to influence roadmap, packaging, and positioning Cross-Functional Collaboration Serve as the primary liaison between Customer Success, Sales, Product, and Marketing Provide structured feedback to Product on customer needs, adoption blockers, and competitive insights Partner with Marketing to improve enablement, messaging, and customer-facing assets Represent EasyDMARC externally at industry events, conferences, and customer forums Required Qualifications 7+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS Proven experience leading and scaling a Customer Success team Demonstrated success driving retention and expansion in a subscription business Strong understanding of SaaS metrics including NRR, GRR, churn, CAC/LTV, and product adoption Experience working cross-functionally with Sales, Product, and Marketing Excellent communication, executive presence, and stakeholder management skills CRM proficiency (Salesforce or similar) and comfort with CS tooling and data Bachelor's degree in business, marketing, or a related field (preferred) Background in cybersecurity, email security, or enterprise IT solutions is a strong plus What Success Looks Like Consistent Net Revenue Retention above industry benchmarks Predictable renewals and reduced churn across all customer segments Clear expansion pipeline sourced and influenced by Customer Success Increase of cross- and upsell opportunities and building a CS team that is ready to introduce new products and services to the existing direct customers High customer satisfaction, advocacy, and referenceability A scalable CS organization ready to support EasyDMARC's next stage of growth Additional information Individuals seeking employment at EasyDMARC are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.
Overview WE'RE SLEEK. IT'S GOOD TO MEET YOU. Founded in 2013 by Jennifer Davidson, we're an independently owned experience partner delivering world class events and experiences for some of the biggest brands, across the globe. We partner with forward-thinking, ambitious clients to create impact - whether for a product roadshow, a reimagined B2B conference, a global car launch, or a major industry exhibition. Our ambition is simple: to create human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities for our clients. Our approach has earned us places on both The Sunday Times 100 Fastest Growing Company List () and the Business Leader Growth 500 list in 2025. We're also proud to be recognised as a 2025 Sunday Times and Campaign "Best Place to Work". These accolades reflect something we nurture; building success without compromising on people, purpose or standards. We call it 'growth without compromise'. WHO WE ARE Sleek is defined by a people-before-profit mindset. We celebrate individuality, set high standards and believe purposeful leadership and exceptional work go hand in hand. Everyone here is self-motivated, curious and committed to growing, regardless of seniority. We value people who take ownership, solve problems willingly, act on feedback, and are comfortable operating in a fast-moving, high-standards environment. Based in Wimbledon, our HQ is a bright, modern and collaborative space where people genuinely enjoy spending time sharing ideas, playlists, lunch breaks and visits from the office dogs. Being proudly OfficeByDesign, we work from our HQ four days a week with one work-from-home day, plus flexible core hours. This pattern is central to how we work. We know we learn and perform better when we're together - after all, our business is about bringing people together. Our structure has been consciously designed to enable growth and invest heavily in team development. You'll find Sleek a welcoming place for everyone, from those starting their careers to experienced specialists. We're committed to creating a community where you can do your best work and realise your potential. We also expect and welcome candidates from all backgrounds and are here to make reasonable adjustments throughout the interview process where needed - just let us know. Role Overview Our Client Experience Director is a senior role responsible for owning the end-to-end client journey, ensuring a consistent, high-quality experience that drives Sleek's commercial, strategic, and growth objectives. Combining strategic leadership with strong commercial acumen, the role oversees both the development of new business and the long-term success, retention, and expansion of existing client accounts. Reporting to the Chief Marketing Officer (CMO), you will lead strategically across your accounts, set and uphold standards, and act as Sleek's senior client ambassador. Working closely with growth, central services, and delivery teams, you will ensure client objectives are achieved, Sleek's reputation for excellence is strengthened, and commercial targets are met. You will also act as the senior escalation point for client issues when required. Responsibilities STRATEGIC ACCOUNT LEADERSHIP Own senior client relationships, long-term objectives, and commercial outcomes across assigned accounts, aligned with Sleek's wider client and growth strategy. Develop and deliver account plans that drive long-term value, retention, and growth. Lead strategic account reviews, using performance data and insights to identify opportunities for improvement and expansion. Represent Sleek at senior client meetings and key industry or client events as a brand ambassador. Drive innovation in client experience, ensuring Sleek remains ahead of industry trends and best practice. CLIENT EXPERIENCE & RELATIONSHIP MANAGEMENT Build and maintain trusted, senior-level client relationships, operating as a strategic advisor and primary escalation point. Maintain a deep understanding of each client's business, objectives, and success criteria. Oversee the full client journey, from onboarding through delivery and retention, ensuring a seamless and personalised experience. Personally lead key client satisfaction interviews and ensure feedback is actioned to improve future performance. NEW BUSINESS & ACCOUNT GROWTH Lead on written RFIs (organic and net new, where assigned) and act as senior client liaison during pitch processes, up to and including successful handover to delivery teams (although often net new clients will remain in your portfolio). Onboard new clients, ensuring commercial terms, expectations, and ways of working are clearly established. Identify and pursue organic growth opportunities within existing accounts, aiming to meet targets where and when they are set. COMMERCIAL & FINANCIAL OVERSIGHT Oversee forecasting, financial planning, and commercial reporting for client accounts (via Growth Manager), balancing service excellence with profitability. Lead client negotiations on contracts, KPIs, scopes, and reporting requirements. Monitor and report on account performance, retention, and growth, contributing to Board and KPI reporting. DELIVERY OVERSIGHT & OPERATIONAL EXCELLENCE Ensure projects are set up for success with clear objectives, agreed scopes, realistic budgets, and aligned delivery teams. Maintain visibility of project progress and intervene to resolve risks, challenges, or client concerns when required. Ensure consistent use of Sleek's evaluation framework to define and measure success across projects. Attend post-project debriefs to capture learnings and improve future delivery. Collaborate with marketing to ensure timely development of case studies and supporting assets. DATA, MEASUREMENT & COMPLIANCE Ensure client data, reporting, and compliance requirements are maintained within Sleek systems (e.g. GM). Define success metrics, analyse performance data, and use insights to drive continuous improvement in client experience. In collaboration with the future COO, ensure compliance with procurement and governance expectations for large and multinational clients. OTHER Support and deliver internal training to embed a client-centric mindset and strengthen commercial and relationship management capability. Develop an understanding of team skillsets and recommend team compositions aligned to client needs. Proven track record of managing multiple client accounts in a service business, preferably with agency experience and a broad portfolio of clients A demonstrable understanding of, and creative approach to, client satisfaction, personalisation techniques and effective and enduring relationship management. Solid commercial reporting experience across a fast-paced portfolio of accounts with evidence of account growth and retention success. Dynamic approach with the ability to analyse a client's needs and adapt accordingly. Experience of delivering exceptional service to detail-oriented clients in a deadline-driven environment. Capable of process origination and rollout. A high level of communications skills with experience in C-Suite stakeholder liaison. An natural networker who can spot opportunities and reach the right audience effectively and secure internal client referrals. Ability to deliver engaging presentations and bring the creativity, values and work of Sleek to life. Literate in procurement practices and compliance expectations for large, multinational corporate clients Strong track record of successfully guiding project teams, including leading high-performing pitch teams Benefits Our benefits were created by Team Sleek to ensure they appeal to a wide range of individuals. Here is a taster of the types of things they include; 27 days holiday (plus UK public holidays). Additional days holiday for each year of service (capped at 3) Week-day birthdays off Charity day Pay Day early finish Fridays (15:00) Standard Pension Plan Fitness membership or gym contribution Tech scheme, cycle to work scheme, EV scheme Private health care (after 1 year's service) Learning and development programmes, including the Sleek Academy, new joiner buddies, and external coaching programme Company social events inc. weekly office drinks and annual company offsite Opportunity to experience new destinations through Fam Trips
Feb 17, 2026
Full time
Overview WE'RE SLEEK. IT'S GOOD TO MEET YOU. Founded in 2013 by Jennifer Davidson, we're an independently owned experience partner delivering world class events and experiences for some of the biggest brands, across the globe. We partner with forward-thinking, ambitious clients to create impact - whether for a product roadshow, a reimagined B2B conference, a global car launch, or a major industry exhibition. Our ambition is simple: to create human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities for our clients. Our approach has earned us places on both The Sunday Times 100 Fastest Growing Company List () and the Business Leader Growth 500 list in 2025. We're also proud to be recognised as a 2025 Sunday Times and Campaign "Best Place to Work". These accolades reflect something we nurture; building success without compromising on people, purpose or standards. We call it 'growth without compromise'. WHO WE ARE Sleek is defined by a people-before-profit mindset. We celebrate individuality, set high standards and believe purposeful leadership and exceptional work go hand in hand. Everyone here is self-motivated, curious and committed to growing, regardless of seniority. We value people who take ownership, solve problems willingly, act on feedback, and are comfortable operating in a fast-moving, high-standards environment. Based in Wimbledon, our HQ is a bright, modern and collaborative space where people genuinely enjoy spending time sharing ideas, playlists, lunch breaks and visits from the office dogs. Being proudly OfficeByDesign, we work from our HQ four days a week with one work-from-home day, plus flexible core hours. This pattern is central to how we work. We know we learn and perform better when we're together - after all, our business is about bringing people together. Our structure has been consciously designed to enable growth and invest heavily in team development. You'll find Sleek a welcoming place for everyone, from those starting their careers to experienced specialists. We're committed to creating a community where you can do your best work and realise your potential. We also expect and welcome candidates from all backgrounds and are here to make reasonable adjustments throughout the interview process where needed - just let us know. Role Overview Our Client Experience Director is a senior role responsible for owning the end-to-end client journey, ensuring a consistent, high-quality experience that drives Sleek's commercial, strategic, and growth objectives. Combining strategic leadership with strong commercial acumen, the role oversees both the development of new business and the long-term success, retention, and expansion of existing client accounts. Reporting to the Chief Marketing Officer (CMO), you will lead strategically across your accounts, set and uphold standards, and act as Sleek's senior client ambassador. Working closely with growth, central services, and delivery teams, you will ensure client objectives are achieved, Sleek's reputation for excellence is strengthened, and commercial targets are met. You will also act as the senior escalation point for client issues when required. Responsibilities STRATEGIC ACCOUNT LEADERSHIP Own senior client relationships, long-term objectives, and commercial outcomes across assigned accounts, aligned with Sleek's wider client and growth strategy. Develop and deliver account plans that drive long-term value, retention, and growth. Lead strategic account reviews, using performance data and insights to identify opportunities for improvement and expansion. Represent Sleek at senior client meetings and key industry or client events as a brand ambassador. Drive innovation in client experience, ensuring Sleek remains ahead of industry trends and best practice. CLIENT EXPERIENCE & RELATIONSHIP MANAGEMENT Build and maintain trusted, senior-level client relationships, operating as a strategic advisor and primary escalation point. Maintain a deep understanding of each client's business, objectives, and success criteria. Oversee the full client journey, from onboarding through delivery and retention, ensuring a seamless and personalised experience. Personally lead key client satisfaction interviews and ensure feedback is actioned to improve future performance. NEW BUSINESS & ACCOUNT GROWTH Lead on written RFIs (organic and net new, where assigned) and act as senior client liaison during pitch processes, up to and including successful handover to delivery teams (although often net new clients will remain in your portfolio). Onboard new clients, ensuring commercial terms, expectations, and ways of working are clearly established. Identify and pursue organic growth opportunities within existing accounts, aiming to meet targets where and when they are set. COMMERCIAL & FINANCIAL OVERSIGHT Oversee forecasting, financial planning, and commercial reporting for client accounts (via Growth Manager), balancing service excellence with profitability. Lead client negotiations on contracts, KPIs, scopes, and reporting requirements. Monitor and report on account performance, retention, and growth, contributing to Board and KPI reporting. DELIVERY OVERSIGHT & OPERATIONAL EXCELLENCE Ensure projects are set up for success with clear objectives, agreed scopes, realistic budgets, and aligned delivery teams. Maintain visibility of project progress and intervene to resolve risks, challenges, or client concerns when required. Ensure consistent use of Sleek's evaluation framework to define and measure success across projects. Attend post-project debriefs to capture learnings and improve future delivery. Collaborate with marketing to ensure timely development of case studies and supporting assets. DATA, MEASUREMENT & COMPLIANCE Ensure client data, reporting, and compliance requirements are maintained within Sleek systems (e.g. GM). Define success metrics, analyse performance data, and use insights to drive continuous improvement in client experience. In collaboration with the future COO, ensure compliance with procurement and governance expectations for large and multinational clients. OTHER Support and deliver internal training to embed a client-centric mindset and strengthen commercial and relationship management capability. Develop an understanding of team skillsets and recommend team compositions aligned to client needs. Proven track record of managing multiple client accounts in a service business, preferably with agency experience and a broad portfolio of clients A demonstrable understanding of, and creative approach to, client satisfaction, personalisation techniques and effective and enduring relationship management. Solid commercial reporting experience across a fast-paced portfolio of accounts with evidence of account growth and retention success. Dynamic approach with the ability to analyse a client's needs and adapt accordingly. Experience of delivering exceptional service to detail-oriented clients in a deadline-driven environment. Capable of process origination and rollout. A high level of communications skills with experience in C-Suite stakeholder liaison. An natural networker who can spot opportunities and reach the right audience effectively and secure internal client referrals. Ability to deliver engaging presentations and bring the creativity, values and work of Sleek to life. Literate in procurement practices and compliance expectations for large, multinational corporate clients Strong track record of successfully guiding project teams, including leading high-performing pitch teams Benefits Our benefits were created by Team Sleek to ensure they appeal to a wide range of individuals. Here is a taster of the types of things they include; 27 days holiday (plus UK public holidays). Additional days holiday for each year of service (capped at 3) Week-day birthdays off Charity day Pay Day early finish Fridays (15:00) Standard Pension Plan Fitness membership or gym contribution Tech scheme, cycle to work scheme, EV scheme Private health care (after 1 year's service) Learning and development programmes, including the Sleek Academy, new joiner buddies, and external coaching programme Company social events inc. weekly office drinks and annual company offsite Opportunity to experience new destinations through Fam Trips
Lead and develop a high-performing Regulatory Affairs team to secure timely market authorisations, drive process optimisation, and act as a trusted regulatory partner to internal and external stakeholders. The opportunity As our Regulatory Affairs Deputy Manager HUB UK, you will support the strategic direction, execution, and optimisation of regulatory development activities for the country. This is a hands on leadership role requiring strong subject matter expertise in Regulatory Affairs and proven experience managing a team of more than four employees. You will ensure timely regulatory submissions, drive KPI performance, and serve as a key contact for health authorities in collaboration with colleagues across the organisation. You will lead and develop a team of regulatory professionals, coordinate cross functional input, and ensure full adherence to regulatory requirements while enabling commercial objectives. We would like you to: As Deputy Manager, you will be responsible for delivering regulatory outcomes through effective leadership, operational oversight, and regulatory expertise within a highly regulated pharmaceutical environment. In this role, you will: Lead PI (parallel import) license applications and ensure their ongoing maintenance Translate strategic regulatory objectives into actionable operational plans Develop and optimise the parallel distribution marketing authorisation function Guide the team through complex regulatory processes, ensuring compliance across markets Maintain ownership of internal procedures, ensuring they remain current, compliant, and continuously improved Manage team capacity, resource allocation, and performance delivery against KPIs Foster employee engagement, development, and retention within the team Contribute actively to change management initiatives that improve efficiency and regulatory alignment About you, our new colleague: You are a confident and communicative leader with deep experience in Regulatory Affairs and a strong track record of managing and developing teams. You thrive in structured, compliance-driven environments and combine technical expertise with pragmatic stakeholder engagement. What we require from you: Demonstrated professional experience in Regulatory Affairs within pharma, biotech, or a related healthcare setting Solid hands on experience with regulatory submissions, licensing, and compliance processes Bachelor's or Master's degree in Life Sciences, Pharmaceutics, Regulatory Affairs, or equivalent Minimum 3+ years in a leadership position, within pharma/biotech or pharma services Experience working with structured administrative and documentation processes Fluent English, written and spoken Practical knowledge of artwork/design tools (InDesign, Illustrator, Photoshop) is a plus Residence in the UK and a valid work permit Are you interested? If this sounds like you, we'd love to hear from you. Please submit your CV using the apply link. We look forward to receiving your application! Moving Healthcare. Moving You. In Abacus Medicine Group, you'll experience the power of Moving Healthcare. With our change mindset, we're moving the industry and improving healthcare as we broaden access to medicine. But it's not just about moving healthcare, it's about Moving You. You'll be part of a caring community of more than 1,300 people across the World. With us, you will be valued, empowered, and have a direct impact on driving change. Let's access the future of medicine and make a difference together. Your move.
Feb 17, 2026
Full time
Lead and develop a high-performing Regulatory Affairs team to secure timely market authorisations, drive process optimisation, and act as a trusted regulatory partner to internal and external stakeholders. The opportunity As our Regulatory Affairs Deputy Manager HUB UK, you will support the strategic direction, execution, and optimisation of regulatory development activities for the country. This is a hands on leadership role requiring strong subject matter expertise in Regulatory Affairs and proven experience managing a team of more than four employees. You will ensure timely regulatory submissions, drive KPI performance, and serve as a key contact for health authorities in collaboration with colleagues across the organisation. You will lead and develop a team of regulatory professionals, coordinate cross functional input, and ensure full adherence to regulatory requirements while enabling commercial objectives. We would like you to: As Deputy Manager, you will be responsible for delivering regulatory outcomes through effective leadership, operational oversight, and regulatory expertise within a highly regulated pharmaceutical environment. In this role, you will: Lead PI (parallel import) license applications and ensure their ongoing maintenance Translate strategic regulatory objectives into actionable operational plans Develop and optimise the parallel distribution marketing authorisation function Guide the team through complex regulatory processes, ensuring compliance across markets Maintain ownership of internal procedures, ensuring they remain current, compliant, and continuously improved Manage team capacity, resource allocation, and performance delivery against KPIs Foster employee engagement, development, and retention within the team Contribute actively to change management initiatives that improve efficiency and regulatory alignment About you, our new colleague: You are a confident and communicative leader with deep experience in Regulatory Affairs and a strong track record of managing and developing teams. You thrive in structured, compliance-driven environments and combine technical expertise with pragmatic stakeholder engagement. What we require from you: Demonstrated professional experience in Regulatory Affairs within pharma, biotech, or a related healthcare setting Solid hands on experience with regulatory submissions, licensing, and compliance processes Bachelor's or Master's degree in Life Sciences, Pharmaceutics, Regulatory Affairs, or equivalent Minimum 3+ years in a leadership position, within pharma/biotech or pharma services Experience working with structured administrative and documentation processes Fluent English, written and spoken Practical knowledge of artwork/design tools (InDesign, Illustrator, Photoshop) is a plus Residence in the UK and a valid work permit Are you interested? If this sounds like you, we'd love to hear from you. Please submit your CV using the apply link. We look forward to receiving your application! Moving Healthcare. Moving You. In Abacus Medicine Group, you'll experience the power of Moving Healthcare. With our change mindset, we're moving the industry and improving healthcare as we broaden access to medicine. But it's not just about moving healthcare, it's about Moving You. You'll be part of a caring community of more than 1,300 people across the World. With us, you will be valued, empowered, and have a direct impact on driving change. Let's access the future of medicine and make a difference together. Your move.
Talent Acquisition Partner - Next Generation The Talent Acquisition Partner Next Generation, is responsible for designing and implementing the attraction and selection process for the Intern, Graduate and Apprentice Programmes, ensuring a diverse, equitable and inclusive recruitment process across CBRE GWS Business lines. This role will have direct responsibility for the apprenticeship programme. Reporting to the Talent Acquisition Lead and working with a flexible structure alongside Talent Acquisition (TA), Learning and Talent Management(L&TM), TA Marketing and the wider Next Gen teams to deliver recruitment activity and a seamless candidate experience across CBRE GWS. What You'll Do Responsible for strategic approach to next generation TA Managing relationships with a broad range of stakeholders internally (Technical Directors, leadership, L&TM, business etc) / externally (Universities, schools, charity partnerships, and societies) & partners for apprenticeship schemes Advertising, sourcing & screening for UK technical apprenticeship scheme for all GWS business lines Promoting CBRE GWS as an employer of choice for Next Gen including internally /externally and through creating / updating collateral that empowers the business to also promote this e.g., Hiring Manager toolkit Acting as SME / point of contact for TA on Next Gen recruiting for example educating & sharing clearly defined recruitment & selection process for grad / intern / apprentice schemes to TA / business both in & outside of UK; owning & clearly communicating UK Next Generation recruitment timelines etc Providing data & insights on Next Gen hiring including DEI objectives & ensuring those objectives are met Collaborating closely with the business, L&TM, business line dedicated TA teams to ensure a world class approach to Next Generation hiring which enables our business to thrive Design and overseeing of Assessment Centre assessments, designing scoring matrix, running assessor briefing and wash up sessions. Lead on assessment centres, act as a point of contact for internal stakeholders to advise on recruitment strategy Work closely with C&C steerco, EBRG's and diversity communities' team to ensure we are building diverse talent pipelines from school through to university Act as the candidate's liaison throughout the hiring process ensuring a positive experience and high retention rate. Working in collaboration with other members of the Talent Acquisition and People team to ensure the delivery of high-quality recruits against requirements from diverse pools of candidates Promotes CBRE employer brand initiatives to attract diverse talent, actively participating across the TA team ensuring best practice is shared and implemented Update Avature (ATS) and other reporting systems to enable weekly and monthly TA activity reports Support charity partners, C&C Partnerships, and third-party suppliers to enhance the Next Gen recruitment process and support the C&C targets. Support Next Gen recruitment activity across EMEA, liaising with international TA partners and People leads to identify hiring needs, eligibility criteria and target schools. Engage with target schools, Universities, and charities to run in house workshops, CV skills sessions, presentations etc to promote CBRE GWS and attract talent into the Next Gen Schemes. Support L&TM with hosting induction programmes for intern, apprentices, and graduates into the business. Ensure the team support the graduates and apprentices through a range of professional qualifications What You'll Need Recruitment experience within Next Generation (apprentices, graduates & Interns) Experienced in the use of resourcing technologies and social networking to build candidate/talent pools A passion for Diversity Equity and Inclusion in all approaches Recruitment technology - ATS expertise, varied search and sourcing methods, LinkedIn, talent pooling and market mapping Excellent MS Office Skills. Thrives on working in a fast moving, creative, flexible environment Excellent stakeholder management & Business partnering skills, working with senior leaders, communities' partnerships and training suppliers Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Feb 17, 2026
Full time
Talent Acquisition Partner - Next Generation The Talent Acquisition Partner Next Generation, is responsible for designing and implementing the attraction and selection process for the Intern, Graduate and Apprentice Programmes, ensuring a diverse, equitable and inclusive recruitment process across CBRE GWS Business lines. This role will have direct responsibility for the apprenticeship programme. Reporting to the Talent Acquisition Lead and working with a flexible structure alongside Talent Acquisition (TA), Learning and Talent Management(L&TM), TA Marketing and the wider Next Gen teams to deliver recruitment activity and a seamless candidate experience across CBRE GWS. What You'll Do Responsible for strategic approach to next generation TA Managing relationships with a broad range of stakeholders internally (Technical Directors, leadership, L&TM, business etc) / externally (Universities, schools, charity partnerships, and societies) & partners for apprenticeship schemes Advertising, sourcing & screening for UK technical apprenticeship scheme for all GWS business lines Promoting CBRE GWS as an employer of choice for Next Gen including internally /externally and through creating / updating collateral that empowers the business to also promote this e.g., Hiring Manager toolkit Acting as SME / point of contact for TA on Next Gen recruiting for example educating & sharing clearly defined recruitment & selection process for grad / intern / apprentice schemes to TA / business both in & outside of UK; owning & clearly communicating UK Next Generation recruitment timelines etc Providing data & insights on Next Gen hiring including DEI objectives & ensuring those objectives are met Collaborating closely with the business, L&TM, business line dedicated TA teams to ensure a world class approach to Next Generation hiring which enables our business to thrive Design and overseeing of Assessment Centre assessments, designing scoring matrix, running assessor briefing and wash up sessions. Lead on assessment centres, act as a point of contact for internal stakeholders to advise on recruitment strategy Work closely with C&C steerco, EBRG's and diversity communities' team to ensure we are building diverse talent pipelines from school through to university Act as the candidate's liaison throughout the hiring process ensuring a positive experience and high retention rate. Working in collaboration with other members of the Talent Acquisition and People team to ensure the delivery of high-quality recruits against requirements from diverse pools of candidates Promotes CBRE employer brand initiatives to attract diverse talent, actively participating across the TA team ensuring best practice is shared and implemented Update Avature (ATS) and other reporting systems to enable weekly and monthly TA activity reports Support charity partners, C&C Partnerships, and third-party suppliers to enhance the Next Gen recruitment process and support the C&C targets. Support Next Gen recruitment activity across EMEA, liaising with international TA partners and People leads to identify hiring needs, eligibility criteria and target schools. Engage with target schools, Universities, and charities to run in house workshops, CV skills sessions, presentations etc to promote CBRE GWS and attract talent into the Next Gen Schemes. Support L&TM with hosting induction programmes for intern, apprentices, and graduates into the business. Ensure the team support the graduates and apprentices through a range of professional qualifications What You'll Need Recruitment experience within Next Generation (apprentices, graduates & Interns) Experienced in the use of resourcing technologies and social networking to build candidate/talent pools A passion for Diversity Equity and Inclusion in all approaches Recruitment technology - ATS expertise, varied search and sourcing methods, LinkedIn, talent pooling and market mapping Excellent MS Office Skills. Thrives on working in a fast moving, creative, flexible environment Excellent stakeholder management & Business partnering skills, working with senior leaders, communities' partnerships and training suppliers Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Job Title: Leasing Manager Reports to: Operations Manager / Operations Director Department: Leasing / Front of House Location: Central London (across multiple residential assets) Salary: 41,000 per annum + up to 15% performance-related bonus OUR MISSION Our mission is to create great places, with great people, in great areas. We connect residents to communities through well-designed homes, engaging experiences, and exceptional service. We aim to deliver more than just accommodation - we create environments where people feel at home. SUMMARY OF POSITION The Leasing Manager is responsible for driving occupancy, revenue performance, and resident satisfaction across the Central London portfolio. This role will lead the leasing function, ensuring all prospect enquiries are professionally managed from initial contact through to move-in and renewal. The Leasing Manager will be commercially focused, target-driven, and passionate about delivering an exceptional customer journey. You will manage the leasing team, oversee marketing performance, ensure full compliance with lettings legislation, and work collaboratively with Operations, Facilities, and Housekeeping teams to maintain high presentation and service standards. The Leasing Manager plays a key role in maximising asset performance while building strong resident relationships and community engagement. PRINCIPAL DUTIES & RESPONSIBILITIES Commercial & Performance Management Drive occupancy and revenue targets in line with budget expectations. Monitor daily leasing performance, lead management, and conversion ratios. Analyse local market conditions, competitor activity, and pricing strategy. Provide regular reporting on leasing activity, forecasts, and renewals. Identify opportunities to increase revenue through renewals, upselling, and corporate bookings. Leasing & Sales Leadership Manage and develop the leasing team to ensure high performance and accountability. Ensure all enquiries (online, telephone, walk-in) are responded to promptly and professionally. Oversee apartment viewings and ensure presentation standards are maintained. Support negotiation and closing of leases. Ensure smooth move-in and move-out processes. Lead and execute lease renewal strategy to maximise retention. Marketing & Brand Management Oversee online listings across property portals. Ensure advertisements include accurate descriptions, professional imagery, EPC certificates, and floorplans. Manage and support social media activity for the asset. Work alongside marketing teams to drive lead generation and brand awareness. Compliance & Administration Ensure Right-to-Rent checks are completed in line with UK legislation. Ensure deposits are registered within required timeframes. Maintain GDPR compliance when handling resident data. Ensure all documentation and tenancy agreements are accurate and compliant. Maintain accurate data within the property management system. Resident Experience & Community Deliver an exceptional resident journey from first enquiry to renewal. Proactively follow up with prospective and new residents. Respond promptly and professionally to resident queries and complaints. Support community events and engagement initiatives. Work collaboratively with operations and facilities teams to maintain high standards across communal areas. Operational Collaboration Liaise daily with reservations, operations, and facilities teams. Provide feedback on maintenance, cleanliness, and operational standards. Support preparation of show apartments and leasing routes. Assist with mobilisation of new sites where required. EXPERIENCE REQUIRED Minimum 2-3 years' experience in leasing, BTR, residential, or hospitality environments. At least 1 year in a supervisory or leadership role. Proven track record of achieving occupancy or sales targets. Experience managing online portals and social media platforms. Strong understanding of UK lettings legislation and compliance requirements. HEALTH & SAFETY Adhere to all Health & Safety policies and procedures. Promote a safe working environment for colleagues and residents. Understand emergency procedures and crisis management protocols. Ensure compliance with fire safety, licensing, and employment regulations. ADDITIONAL REQUIREMENTS Occasional travel between Central London properties may be required.
Feb 17, 2026
Full time
Job Title: Leasing Manager Reports to: Operations Manager / Operations Director Department: Leasing / Front of House Location: Central London (across multiple residential assets) Salary: 41,000 per annum + up to 15% performance-related bonus OUR MISSION Our mission is to create great places, with great people, in great areas. We connect residents to communities through well-designed homes, engaging experiences, and exceptional service. We aim to deliver more than just accommodation - we create environments where people feel at home. SUMMARY OF POSITION The Leasing Manager is responsible for driving occupancy, revenue performance, and resident satisfaction across the Central London portfolio. This role will lead the leasing function, ensuring all prospect enquiries are professionally managed from initial contact through to move-in and renewal. The Leasing Manager will be commercially focused, target-driven, and passionate about delivering an exceptional customer journey. You will manage the leasing team, oversee marketing performance, ensure full compliance with lettings legislation, and work collaboratively with Operations, Facilities, and Housekeeping teams to maintain high presentation and service standards. The Leasing Manager plays a key role in maximising asset performance while building strong resident relationships and community engagement. PRINCIPAL DUTIES & RESPONSIBILITIES Commercial & Performance Management Drive occupancy and revenue targets in line with budget expectations. Monitor daily leasing performance, lead management, and conversion ratios. Analyse local market conditions, competitor activity, and pricing strategy. Provide regular reporting on leasing activity, forecasts, and renewals. Identify opportunities to increase revenue through renewals, upselling, and corporate bookings. Leasing & Sales Leadership Manage and develop the leasing team to ensure high performance and accountability. Ensure all enquiries (online, telephone, walk-in) are responded to promptly and professionally. Oversee apartment viewings and ensure presentation standards are maintained. Support negotiation and closing of leases. Ensure smooth move-in and move-out processes. Lead and execute lease renewal strategy to maximise retention. Marketing & Brand Management Oversee online listings across property portals. Ensure advertisements include accurate descriptions, professional imagery, EPC certificates, and floorplans. Manage and support social media activity for the asset. Work alongside marketing teams to drive lead generation and brand awareness. Compliance & Administration Ensure Right-to-Rent checks are completed in line with UK legislation. Ensure deposits are registered within required timeframes. Maintain GDPR compliance when handling resident data. Ensure all documentation and tenancy agreements are accurate and compliant. Maintain accurate data within the property management system. Resident Experience & Community Deliver an exceptional resident journey from first enquiry to renewal. Proactively follow up with prospective and new residents. Respond promptly and professionally to resident queries and complaints. Support community events and engagement initiatives. Work collaboratively with operations and facilities teams to maintain high standards across communal areas. Operational Collaboration Liaise daily with reservations, operations, and facilities teams. Provide feedback on maintenance, cleanliness, and operational standards. Support preparation of show apartments and leasing routes. Assist with mobilisation of new sites where required. EXPERIENCE REQUIRED Minimum 2-3 years' experience in leasing, BTR, residential, or hospitality environments. At least 1 year in a supervisory or leadership role. Proven track record of achieving occupancy or sales targets. Experience managing online portals and social media platforms. Strong understanding of UK lettings legislation and compliance requirements. HEALTH & SAFETY Adhere to all Health & Safety policies and procedures. Promote a safe working environment for colleagues and residents. Understand emergency procedures and crisis management protocols. Ensure compliance with fire safety, licensing, and employment regulations. ADDITIONAL REQUIREMENTS Occasional travel between Central London properties may be required.
Location: Normanton, West Yorkshire Working hours: Monday to Friday, 37.5 hours per week About Us Founded in 1920, BELL Lighting continues to be a family run business with over 100 years of experience manufacturing and distributing Commercial and domestic Lighting. Recognised as one of the UK leading Lighting companies, BELLLighting is a long-established UK lighting manufacturer and supplier, operating in a highly competitive, trade-led market. Our core values Customer experience, Better Together, Vision and passion encompass a family culture where the personal development, trainingand wellbeing of the team are paramount within the business. About the Role Our Head of Marketing will be responsible for making marketing a scalable profitable growth engine for BELLLighting. This is a senior marketing leadership role, not a communications or brand-only position, therefore this role may be suited for a current Senior Marketing Manager looking to move into their first Head of role or an existing Head of looking for a new challenge. This role exists to move BELL from relationship-led, fragmented marketing activity, to a joined-up, data-driven, AI-enabled capability that materially improves the following areas: Wholesaler influence Contractor and specifier influence Speed and consistency of execution Revenue quality Customer retention Key Responsibilities 1. Commercial growth leadership Own marketing's contribution to revenue growth, retention, and share of wallet Translate BELL's business strategy into clear, prioritised marketing programmes Act as a senior commercial partner to Sales, Product, and the Executive Team Ensure marketing activity is focused on impact, not volume 2. Audience-led growth strategy Own clear strategies for BELL's priority audiences, including Electrical wholesalers, Contractors, primarily Tier 2 and specifiers and influencers. Audience prioritisation and segmentation Clear value propositions by segment Distinct messaging, content, and engagement strategies 3. Contractor and specifier influence at scale Lead BELL's contractor engagement strategy, moving beyond a small number of direct relationships Use content, education, and tools to nudge specification behaviour, encourage repeat usage & reduce perceived risk of choosing BELL Position BELL as a default, low-friction choice under real-world pressure 4. Demand generation, nurture, and CRM ownership Own the operation of BELL's end-to-end marketing funnel (HubSpot-led) Define lifecycle stages, lead definitions, scoring logic, and handover rules with Sales Build scalable nurture programmes for contractors, specifiers, and wholesalers Ensure marketing creates momentum and readiness, not just leads 5. Joining up technology, data, and insight Take ownership of marketing's role in reducing fragmentation across systems and data Ensure CRM, content, campaigns, and reporting operate as an integrated growth engine Shift BELL from person-dependent execution to system-led consistency Use insight to drive prioritisation, not just reporting 6. Practical adoption of AI Lead the practical use of AI within marketing to improve targeting and prioritisation, content relevance and personalisation, speed and efficiency of execution Work with leadership to embed AI as a core capability, not experimentation Focus on commercial application, not technology for its own sake 7. Content as a commercial asset Own BELL's content strategy and ensure it supports commercial objectives Deliver content that teaches customers how to do their jobs better, reduces friction and risk, nudges specification and repeat usage Eliminate low-impact or vanity content 8. Performance measurement and board reporting Own and deliver a focused set of KPIs that clearly link marketing activity to commercial outcomes Provide insight-led reporting to the Executive Team and Board Show how marketing drives pipeline quality, customer retention, strategic account growth Bring clarity and challenge, not just dashboards 9. Team leadership and capability building Lead, develop, and focus the marketing team Set clear priorities and eliminate distraction Upskill the team in data-led, B2B trade marketing and AI-enabled execution Build a culture of commercial accountability 10. Raise marketing maturity across the business Act as the internal owner of "what good looks like" in marketing Challenge weak thinking, poor briefs, and low-return activity Drive year-on-year improvement in capability, impact, and confidence Essential Senior B2B marketing management & leadership experience, ideally in Manufacturing, Trade, wholesale, or distribution-led markets (preferred) Proven experience linking marketing activity to commercial outcomes Strong understanding of CRM-led funnel design (HubSpot experience highly desirable), segmentation, prioritisation, and lifecycle marketing Experience working closely with Sales in complex B2B environments Extensive experience developing and implementing marketing strategies aligned to customer needs and business objectives Strong market and competitor analysis capabilities, including converting insights into actionable initiatives Proven ability to collaborate cross-functionally with departments to deliver strategic outcomes Demonstrated leadership experience, with the ability to influence senior stakeholders and lead change Highly driven with a strong work ethic and commitment to achieving excellence Adaptable and market-oriented, with a proactive and flexible approach within a fast-paced work environment Excellent communication and presentation skills, with experience delivering clear, data-driven insights to Directors and leadership Strong customer engagement skills, including building and maintaining relationships with senior stakeholders at key accounts Able to successfully manage large-scale marketing projects and initiatives from concept through execution Display the Company core values at all times Experience influencing contractors, specifiers, or technical buyers Exposure to AI, automation, or advanced analytics in a practical business context Experience scaling marketing impact without proportionally scaling headcount E-Commerce & Amazon marketplace experience Hold a DISC profile that displays you as an Id (Influencer) Benefits 25 days annual leave + bank holidays per year, with an additional day for each year of service, up to 28 days' Free on-site gym, with a free weekly gym class led by a Personal Trainer Annual flu vaccinations available Health Shield scheme after completion of probation Cycle to work scheme after completion of probation Salary sacrifice Electric Car Scheme after 12 months service Free fruit andmilk Annual events, such as Family Fun Day and Christmas Party Bi-annual Team building events and allowance with your department Employee of the Month scheme How to apply If you are interested in this role, please submit an updated CV to . Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time.
Feb 16, 2026
Full time
Location: Normanton, West Yorkshire Working hours: Monday to Friday, 37.5 hours per week About Us Founded in 1920, BELL Lighting continues to be a family run business with over 100 years of experience manufacturing and distributing Commercial and domestic Lighting. Recognised as one of the UK leading Lighting companies, BELLLighting is a long-established UK lighting manufacturer and supplier, operating in a highly competitive, trade-led market. Our core values Customer experience, Better Together, Vision and passion encompass a family culture where the personal development, trainingand wellbeing of the team are paramount within the business. About the Role Our Head of Marketing will be responsible for making marketing a scalable profitable growth engine for BELLLighting. This is a senior marketing leadership role, not a communications or brand-only position, therefore this role may be suited for a current Senior Marketing Manager looking to move into their first Head of role or an existing Head of looking for a new challenge. This role exists to move BELL from relationship-led, fragmented marketing activity, to a joined-up, data-driven, AI-enabled capability that materially improves the following areas: Wholesaler influence Contractor and specifier influence Speed and consistency of execution Revenue quality Customer retention Key Responsibilities 1. Commercial growth leadership Own marketing's contribution to revenue growth, retention, and share of wallet Translate BELL's business strategy into clear, prioritised marketing programmes Act as a senior commercial partner to Sales, Product, and the Executive Team Ensure marketing activity is focused on impact, not volume 2. Audience-led growth strategy Own clear strategies for BELL's priority audiences, including Electrical wholesalers, Contractors, primarily Tier 2 and specifiers and influencers. Audience prioritisation and segmentation Clear value propositions by segment Distinct messaging, content, and engagement strategies 3. Contractor and specifier influence at scale Lead BELL's contractor engagement strategy, moving beyond a small number of direct relationships Use content, education, and tools to nudge specification behaviour, encourage repeat usage & reduce perceived risk of choosing BELL Position BELL as a default, low-friction choice under real-world pressure 4. Demand generation, nurture, and CRM ownership Own the operation of BELL's end-to-end marketing funnel (HubSpot-led) Define lifecycle stages, lead definitions, scoring logic, and handover rules with Sales Build scalable nurture programmes for contractors, specifiers, and wholesalers Ensure marketing creates momentum and readiness, not just leads 5. Joining up technology, data, and insight Take ownership of marketing's role in reducing fragmentation across systems and data Ensure CRM, content, campaigns, and reporting operate as an integrated growth engine Shift BELL from person-dependent execution to system-led consistency Use insight to drive prioritisation, not just reporting 6. Practical adoption of AI Lead the practical use of AI within marketing to improve targeting and prioritisation, content relevance and personalisation, speed and efficiency of execution Work with leadership to embed AI as a core capability, not experimentation Focus on commercial application, not technology for its own sake 7. Content as a commercial asset Own BELL's content strategy and ensure it supports commercial objectives Deliver content that teaches customers how to do their jobs better, reduces friction and risk, nudges specification and repeat usage Eliminate low-impact or vanity content 8. Performance measurement and board reporting Own and deliver a focused set of KPIs that clearly link marketing activity to commercial outcomes Provide insight-led reporting to the Executive Team and Board Show how marketing drives pipeline quality, customer retention, strategic account growth Bring clarity and challenge, not just dashboards 9. Team leadership and capability building Lead, develop, and focus the marketing team Set clear priorities and eliminate distraction Upskill the team in data-led, B2B trade marketing and AI-enabled execution Build a culture of commercial accountability 10. Raise marketing maturity across the business Act as the internal owner of "what good looks like" in marketing Challenge weak thinking, poor briefs, and low-return activity Drive year-on-year improvement in capability, impact, and confidence Essential Senior B2B marketing management & leadership experience, ideally in Manufacturing, Trade, wholesale, or distribution-led markets (preferred) Proven experience linking marketing activity to commercial outcomes Strong understanding of CRM-led funnel design (HubSpot experience highly desirable), segmentation, prioritisation, and lifecycle marketing Experience working closely with Sales in complex B2B environments Extensive experience developing and implementing marketing strategies aligned to customer needs and business objectives Strong market and competitor analysis capabilities, including converting insights into actionable initiatives Proven ability to collaborate cross-functionally with departments to deliver strategic outcomes Demonstrated leadership experience, with the ability to influence senior stakeholders and lead change Highly driven with a strong work ethic and commitment to achieving excellence Adaptable and market-oriented, with a proactive and flexible approach within a fast-paced work environment Excellent communication and presentation skills, with experience delivering clear, data-driven insights to Directors and leadership Strong customer engagement skills, including building and maintaining relationships with senior stakeholders at key accounts Able to successfully manage large-scale marketing projects and initiatives from concept through execution Display the Company core values at all times Experience influencing contractors, specifiers, or technical buyers Exposure to AI, automation, or advanced analytics in a practical business context Experience scaling marketing impact without proportionally scaling headcount E-Commerce & Amazon marketplace experience Hold a DISC profile that displays you as an Id (Influencer) Benefits 25 days annual leave + bank holidays per year, with an additional day for each year of service, up to 28 days' Free on-site gym, with a free weekly gym class led by a Personal Trainer Annual flu vaccinations available Health Shield scheme after completion of probation Cycle to work scheme after completion of probation Salary sacrifice Electric Car Scheme after 12 months service Free fruit andmilk Annual events, such as Family Fun Day and Christmas Party Bi-annual Team building events and allowance with your department Employee of the Month scheme How to apply If you are interested in this role, please submit an updated CV to . Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time.
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 16, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Overview WE'RE SLEEK. IT'S GOOD TO MEET YOU. Founded in 2013 by Jennifer Davidson, we're an independently owned experience partner delivering world class events and experiences for some of the biggest brands, across the globe. We partner with forward-thinking, ambitious clients to create impact - whether for a product roadshow, a reimagined B2B conference, a global car launch, or a major industry exhibition. Our ambition is simple: to create human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities for our clients. Our approach has earned us places on both The Sunday Times 100 Fastest Growing Company List () and the Business Leader Growth 500 list in 2025. We're also proud to be recognised as a 2025 Sunday Times and Campaign "Best Place to Work". These accolades reflect something we nurture; building success without compromising on people, purpose or standards. We call it 'growth without compromise'. WHO WE ARE Sleek is defined by a people-before-profit mindset. We celebrate individuality, set high standards and believe purposeful leadership and exceptional work go hand in hand. Everyone here is self-motivated, curious and committed to growing, regardless of seniority. We value people who take ownership, solve problems willingly, act on feedback, and are comfortable operating in a fast-moving, high-standards environment. Based in Wimbledon, our HQ is a bright, modern and collaborative space where people genuinely enjoy spending time sharing ideas, playlists, lunch breaks and visits from the office dogs. Being proudly OfficeByDesign, we work from our HQ four days a week with one work-from-home day, plus flexible core hours. This pattern is central to how we work. We know we learn and perform better when we're together - after all, our business is about bringing people together. Our structure has been consciously designed to enable growth and invest heavily in team development. You'll find Sleek a welcoming place for everyone, from those starting their careers to experienced specialists. We're committed to creating a community where you can do your best work and realise your potential. We also expect and welcome candidates from all backgrounds and are here to make reasonable adjustments throughout the interview process where needed - just let us know. Role Overview Our Client Experience Director is a senior role responsible for owning the end-to-end client journey, ensuring a consistent, high-quality experience that drives Sleek's commercial, strategic, and growth objectives. Combining strategic leadership with strong commercial acumen, the role oversees both the development of new business and the long-term success, retention, and expansion of existing client accounts. Reporting to the Chief Marketing Officer (CMO), you will lead strategically across your accounts, set and uphold standards, and act as Sleek's senior client ambassador. Working closely with growth, central services, and delivery teams, you will ensure client objectives are achieved, Sleek's reputation for excellence is strengthened, and commercial targets are met. You will also act as the senior escalation point for client issues when required. Responsibilities STRATEGIC ACCOUNT LEADERSHIP Own senior client relationships, long-term objectives, and commercial outcomes across assigned accounts, aligned with Sleek's wider client and growth strategy. Develop and deliver account plans that drive long-term value, retention, and growth. Lead strategic account reviews, using performance data and insights to identify opportunities for improvement and expansion. Represent Sleek at senior client meetings and key industry or client events as a brand ambassador. Drive innovation in client experience, ensuring Sleek remains ahead of industry trends and best practice. CLIENT EXPERIENCE & RELATIONSHIP MANAGEMENT Build and maintain trusted, senior-level client relationships, operating as a strategic advisor and primary escalation point. Maintain a deep understanding of each client's business, objectives, and success criteria. Oversee the full client journey, from onboarding through delivery and retention, ensuring a seamless and personalised experience. Personally lead key client satisfaction interviews and ensure feedback is actioned to improve future performance. NEW BUSINESS & ACCOUNT GROWTH Lead on written RFIs (organic and net new, where assigned) and act as senior client liaison during pitch processes, up to and including successful handover to delivery teams (although often net new clients will remain in your portfolio). Onboard new clients, ensuring commercial terms, expectations, and ways of working are clearly established. Identify and pursue organic growth opportunities within existing accounts, aiming to meet targets where and when they are set. COMMERCIAL & FINANCIAL OVERSIGHT Oversee forecasting, financial planning, and commercial reporting for client accounts (via Growth Manager), balancing service excellence with profitability. Lead client negotiations on contracts, KPIs, scopes, and reporting requirements. Monitor and report on account performance, retention, and growth, contributing to Board and KPI reporting. DELIVERY OVERSIGHT & OPERATIONAL EXCELLENCE Ensure projects are set up for success with clear objectives, agreed scopes, realistic budgets, and aligned delivery teams. Maintain visibility of project progress and intervene to resolve risks, challenges, or client concerns when required. Ensure consistent use of Sleek's evaluation framework to define and measure success across projects. Attend post-project debriefs to capture learnings and improve future delivery. Collaborate with marketing to ensure timely development of case studies and supporting assets. DATA, MEASUREMENT & COMPLIANCE Ensure client data, reporting, and compliance requirements are maintained within Sleek systems (e.g. GM). Define success metrics, analyse performance data, and use insights to drive continuous improvement in client experience. In collaboration with the future COO, ensure compliance with procurement and governance expectations for large and multinational clients. OTHER Support and deliver internal training to embed a client-centric mindset and strengthen commercial and relationship management capability. Develop an understanding of team skillsets and recommend team compositions aligned to client needs. Proven track record of managing multiple client accounts in a service business, preferably with agency experience and a broad portfolio of clients A demonstrable understanding of, and creative approach to, client satisfaction, personalisation techniques and effective and enduring relationship management. Solid commercial reporting experience across a fast-paced portfolio of accounts with evidence of account growth and retention success. Dynamic approach with the ability to analyse a client's needs and adapt accordingly. Experience of delivering exceptional service to detail-oriented clients in a deadline-driven environment. Capable of process origination and rollout. A high level of communications skills with experience in C-Suite stakeholder liaison. An natural networker who can spot opportunities and reach the right audience effectively and secure internal client referrals. Ability to deliver engaging presentations and bring the creativity, values and work of Sleek to life. Literate in procurement practices and compliance expectations for large, multinational corporate clients Strong track record of successfully guiding project teams, including leading high-performing pitch teams Benefits Our benefits were created by Team Sleek to ensure they appeal to a wide range of individuals. Here is a taster of the types of things they include; 27 days holiday (plus UK public holidays). Additional days holiday for each year of service (capped at 3) Week-day birthdays off Charity day Pay Day early finish Fridays (15:00) Standard Pension Plan Fitness membership or gym contribution Tech scheme, cycle to work scheme, EV scheme Private health care (after 1 year's service) Learning and development programmes, including the Sleek Academy, new joiner buddies, and external coaching programme Company social events inc. weekly office drinks and annual company offsite Opportunity to experience new destinations through Fam Trips
Feb 16, 2026
Full time
Overview WE'RE SLEEK. IT'S GOOD TO MEET YOU. Founded in 2013 by Jennifer Davidson, we're an independently owned experience partner delivering world class events and experiences for some of the biggest brands, across the globe. We partner with forward-thinking, ambitious clients to create impact - whether for a product roadshow, a reimagined B2B conference, a global car launch, or a major industry exhibition. Our ambition is simple: to create human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities for our clients. Our approach has earned us places on both The Sunday Times 100 Fastest Growing Company List () and the Business Leader Growth 500 list in 2025. We're also proud to be recognised as a 2025 Sunday Times and Campaign "Best Place to Work". These accolades reflect something we nurture; building success without compromising on people, purpose or standards. We call it 'growth without compromise'. WHO WE ARE Sleek is defined by a people-before-profit mindset. We celebrate individuality, set high standards and believe purposeful leadership and exceptional work go hand in hand. Everyone here is self-motivated, curious and committed to growing, regardless of seniority. We value people who take ownership, solve problems willingly, act on feedback, and are comfortable operating in a fast-moving, high-standards environment. Based in Wimbledon, our HQ is a bright, modern and collaborative space where people genuinely enjoy spending time sharing ideas, playlists, lunch breaks and visits from the office dogs. Being proudly OfficeByDesign, we work from our HQ four days a week with one work-from-home day, plus flexible core hours. This pattern is central to how we work. We know we learn and perform better when we're together - after all, our business is about bringing people together. Our structure has been consciously designed to enable growth and invest heavily in team development. You'll find Sleek a welcoming place for everyone, from those starting their careers to experienced specialists. We're committed to creating a community where you can do your best work and realise your potential. We also expect and welcome candidates from all backgrounds and are here to make reasonable adjustments throughout the interview process where needed - just let us know. Role Overview Our Client Experience Director is a senior role responsible for owning the end-to-end client journey, ensuring a consistent, high-quality experience that drives Sleek's commercial, strategic, and growth objectives. Combining strategic leadership with strong commercial acumen, the role oversees both the development of new business and the long-term success, retention, and expansion of existing client accounts. Reporting to the Chief Marketing Officer (CMO), you will lead strategically across your accounts, set and uphold standards, and act as Sleek's senior client ambassador. Working closely with growth, central services, and delivery teams, you will ensure client objectives are achieved, Sleek's reputation for excellence is strengthened, and commercial targets are met. You will also act as the senior escalation point for client issues when required. Responsibilities STRATEGIC ACCOUNT LEADERSHIP Own senior client relationships, long-term objectives, and commercial outcomes across assigned accounts, aligned with Sleek's wider client and growth strategy. Develop and deliver account plans that drive long-term value, retention, and growth. Lead strategic account reviews, using performance data and insights to identify opportunities for improvement and expansion. Represent Sleek at senior client meetings and key industry or client events as a brand ambassador. Drive innovation in client experience, ensuring Sleek remains ahead of industry trends and best practice. CLIENT EXPERIENCE & RELATIONSHIP MANAGEMENT Build and maintain trusted, senior-level client relationships, operating as a strategic advisor and primary escalation point. Maintain a deep understanding of each client's business, objectives, and success criteria. Oversee the full client journey, from onboarding through delivery and retention, ensuring a seamless and personalised experience. Personally lead key client satisfaction interviews and ensure feedback is actioned to improve future performance. NEW BUSINESS & ACCOUNT GROWTH Lead on written RFIs (organic and net new, where assigned) and act as senior client liaison during pitch processes, up to and including successful handover to delivery teams (although often net new clients will remain in your portfolio). Onboard new clients, ensuring commercial terms, expectations, and ways of working are clearly established. Identify and pursue organic growth opportunities within existing accounts, aiming to meet targets where and when they are set. COMMERCIAL & FINANCIAL OVERSIGHT Oversee forecasting, financial planning, and commercial reporting for client accounts (via Growth Manager), balancing service excellence with profitability. Lead client negotiations on contracts, KPIs, scopes, and reporting requirements. Monitor and report on account performance, retention, and growth, contributing to Board and KPI reporting. DELIVERY OVERSIGHT & OPERATIONAL EXCELLENCE Ensure projects are set up for success with clear objectives, agreed scopes, realistic budgets, and aligned delivery teams. Maintain visibility of project progress and intervene to resolve risks, challenges, or client concerns when required. Ensure consistent use of Sleek's evaluation framework to define and measure success across projects. Attend post-project debriefs to capture learnings and improve future delivery. Collaborate with marketing to ensure timely development of case studies and supporting assets. DATA, MEASUREMENT & COMPLIANCE Ensure client data, reporting, and compliance requirements are maintained within Sleek systems (e.g. GM). Define success metrics, analyse performance data, and use insights to drive continuous improvement in client experience. In collaboration with the future COO, ensure compliance with procurement and governance expectations for large and multinational clients. OTHER Support and deliver internal training to embed a client-centric mindset and strengthen commercial and relationship management capability. Develop an understanding of team skillsets and recommend team compositions aligned to client needs. Proven track record of managing multiple client accounts in a service business, preferably with agency experience and a broad portfolio of clients A demonstrable understanding of, and creative approach to, client satisfaction, personalisation techniques and effective and enduring relationship management. Solid commercial reporting experience across a fast-paced portfolio of accounts with evidence of account growth and retention success. Dynamic approach with the ability to analyse a client's needs and adapt accordingly. Experience of delivering exceptional service to detail-oriented clients in a deadline-driven environment. Capable of process origination and rollout. A high level of communications skills with experience in C-Suite stakeholder liaison. An natural networker who can spot opportunities and reach the right audience effectively and secure internal client referrals. Ability to deliver engaging presentations and bring the creativity, values and work of Sleek to life. Literate in procurement practices and compliance expectations for large, multinational corporate clients Strong track record of successfully guiding project teams, including leading high-performing pitch teams Benefits Our benefits were created by Team Sleek to ensure they appeal to a wide range of individuals. Here is a taster of the types of things they include; 27 days holiday (plus UK public holidays). Additional days holiday for each year of service (capped at 3) Week-day birthdays off Charity day Pay Day early finish Fridays (15:00) Standard Pension Plan Fitness membership or gym contribution Tech scheme, cycle to work scheme, EV scheme Private health care (after 1 year's service) Learning and development programmes, including the Sleek Academy, new joiner buddies, and external coaching programme Company social events inc. weekly office drinks and annual company offsite Opportunity to experience new destinations through Fam Trips
Job Purpose This role sits at the heart of Operation Smile UK s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities: 1. Build Regular Giving retain and maximise value from the regular giving base 2. Drive All Donors to Legacy ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals. 3. Maximise Growth Through Digital Fundraising Integration leading the expansion and optimisation of digital growth for all existing supporters. The Retention Lead is responsible for delivering Operation Smile UK s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects. You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics. You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers. This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset. Key Responsibilities Strategic Campaign Leadership Develop and implement the retention strategy, aligned with income targets and supporter growth objectives. Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals. Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels. Monitor and report on campaign performance, providing insight-driven recommendations to optimise results. Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters. Budget Ownership & Performance Monitoring Take full responsibility for retention and legacy budget management, income forecasting and cost control. Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels. Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation. Line Management Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities. Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability. Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery. Provide strategic and operational direction to external agencies or freelancers working on retention projects. Agency & Partner Management Manage day-to-day relationships with external fundraising and creative partners. Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place. Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes. Negotiate contracts and hold suppliers accountable for delivery and performance. Cross-Team and Market Integration Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery. Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications. Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors. Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline. Work closely to ensure all digital communications are aligned and support the retention strategy Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives. Compliance, Risk & Best Practice Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator). Act as a key contributor to organisational risk assessments relating to income performance and supplier performance. Keep up to date with sector trends, innovations and benchmarks to maintain best practice. Person specification Essential Experience Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles. Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI. Experience managing external agencies and suppliers to high performance standards. Strong background in regular giving retention. Demonstrable experience managing and reporting on retention budgets. Skills & Attributes Strategic thinker with excellent campaign planning and execution skills. Highly numerate and confident using data for decision-making and optimisation. Strong project and stakeholder management abilities. Proactive, self-starting approach with high levels of ownership and accountability. Excellent communication and interpersonal skills, able to represent the organisation externally. Desirable Understanding of retention and supporter journey optimisation. Familiarity with CRM, Dot digital and data system Donorfy. Experience with Power BI or other reporting tools. First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications. Disability Confident Committed Employer We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job. At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds. If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description). Equality, Diversity & Inclusion Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
Feb 16, 2026
Full time
Job Purpose This role sits at the heart of Operation Smile UK s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities: 1. Build Regular Giving retain and maximise value from the regular giving base 2. Drive All Donors to Legacy ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals. 3. Maximise Growth Through Digital Fundraising Integration leading the expansion and optimisation of digital growth for all existing supporters. The Retention Lead is responsible for delivering Operation Smile UK s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects. You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics. You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers. This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset. Key Responsibilities Strategic Campaign Leadership Develop and implement the retention strategy, aligned with income targets and supporter growth objectives. Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals. Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels. Monitor and report on campaign performance, providing insight-driven recommendations to optimise results. Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters. Budget Ownership & Performance Monitoring Take full responsibility for retention and legacy budget management, income forecasting and cost control. Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels. Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation. Line Management Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities. Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability. Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery. Provide strategic and operational direction to external agencies or freelancers working on retention projects. Agency & Partner Management Manage day-to-day relationships with external fundraising and creative partners. Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place. Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes. Negotiate contracts and hold suppliers accountable for delivery and performance. Cross-Team and Market Integration Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery. Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications. Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors. Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline. Work closely to ensure all digital communications are aligned and support the retention strategy Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives. Compliance, Risk & Best Practice Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator). Act as a key contributor to organisational risk assessments relating to income performance and supplier performance. Keep up to date with sector trends, innovations and benchmarks to maintain best practice. Person specification Essential Experience Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles. Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI. Experience managing external agencies and suppliers to high performance standards. Strong background in regular giving retention. Demonstrable experience managing and reporting on retention budgets. Skills & Attributes Strategic thinker with excellent campaign planning and execution skills. Highly numerate and confident using data for decision-making and optimisation. Strong project and stakeholder management abilities. Proactive, self-starting approach with high levels of ownership and accountability. Excellent communication and interpersonal skills, able to represent the organisation externally. Desirable Understanding of retention and supporter journey optimisation. Familiarity with CRM, Dot digital and data system Donorfy. Experience with Power BI or other reporting tools. First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications. Disability Confident Committed Employer We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job. At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds. If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description). Equality, Diversity & Inclusion Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
Overview Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We currently protect over 6 million families and small businesses across 18 countries in Europe and Latin America. Our mission is to provide our customers with peace of mind by protecting what matters most to them. With over 35 years of experience and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have had strong double-digit growth and retention rates globally in consumer services, demonstrating our exceptional service levels and strong value proposition to our customers. Position Group Lead Commercial Counsel - Consumer and Fair Competition Verisure is seeking a talented, dynamic and versatile Counsel to provide leadership on consumer and fair competition matters across the Verisure Group's European footprint. This new, combined role is strategically important. Compliance with EU and national rules on consumer protection and competition across Europe is vital; it is also a component of winning, building trust with and satisfying our customers. The Counsel will have pan-business oversight of these areas and the opportunity to develop and direct our strategy. The Counsel will have a high profile with legal peers and senior management across the Verisure Group. They will be part of our fast-growing Legal team and will report to our Group Commercial and Innovation Legal Director. The successful candidate will thrive in a fast-paced, agile, international, and entrepreneurial business environment. The role offers an opportunity to develop as the business evolves and it is an exciting opportunity to deliver value from day one through innovative and leading-edge legal thinking. Key responsibilities CONSUMER MATTERS ACROSS THE VERISURE GROUP'S EUROPEAN FOOTPRINT Provide strategic legal advice and leadership at Group level on consumer areas including: marketing claims and pricing strategies; sales practices, processes and sales materials for Verisure's core alarm system services and ancillary personal protection services; customer TCs and contracting models; and consumer-facing aspects of new methods of getting to market. Lead and develop our consumer and fair competition programme, involving: guidance, templates and training materials on common topics; consumer protection audits; and close collaboration with the Group Compliance team on Group internal minimum standards, Group policy and standards. As needed, support Verisure country counsel on complex regulatory inquiries. Monitor, assess and share information about consumer and fair competition enforcement cases and trends as well as proposals for EU consumer protection legislation. Together with the Group Legal Regulatory Advocacy team, develop and lead a strategy of engagement with relevant external stakeholders, which may include consumer associations, trade associations, regulators and legislators, both at a national and EU level. Together with other functions, analyse and interpret regulations. Legal advice on fair competition legal strategy and compliance Lead fair competition legal strategy for the Group, ensuring compliance across key business initiatives and monitoring fair competition in the market. Support Verisure country Heads of Legal and work with our Iberia & LatAm Competition Counsel to provide expert legal advice on antitrust and unfair commercial practices, aligning legal requirements with commercial goals. Conduct internal audits and implement compliance programmes, as relevant. Act as primary Group Legal contact for internal Legal and business colleagues on fair competition topics, translating legal requirements into actionable business guidance. Manage external counsel and budget. Candidate profile The ideal candidate must: be a qualified lawyer in a European jurisdiction, with a minimum of five years of relevant experience; have excellent knowledge of EU consumer protection and fair competition legislation and practical experience of its implementation in at least one of Verisure's European operating countries; have experience from consumer protection related litigation and enforcement actions of national consumer protection authorities. It would be advantageous to have experience of: commercialising technology and related services; working as an in-house lawyer. In terms of competencies, the ideal candidate will: be adaptable and have the proven ability to thrive in dynamic and fast-paced environments; have a pragmatic approach, seeing the legal function as a responsible business enabler; have a proven track record of leading projects; have very high EQ and level of judgment - be a strong, confident but humble leader that exerts influence through persuasion. be enthusiastic and a high energy individual, with a strong drive to create a positive work environment; be curious, creative and pragmatic; be an independent problem solver that can set priorities, clearly articulate defensible opinions and enable efficient decision making; have the ability and willingness to take a hands-on approach, while maintaining an ability for a high level or strategic view of activities. Company DNA Finally, there must be a strong fit with our company DNA: Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly. Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline. Always Innovating: We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win. With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always. Location Geneva (Group head office) preferred, but it could be in any European city in which a Verisure country has its head office, subject to regular working visits (every two-to-three weeks) to the Geneva office and additional travel to other European cities as required. The Legal team Our global combined legal, compliance, privacy and regulatory advocacy and public affairs team consists of over 140 lawyers and other professionals across the organization that come from 18 countries, representing four continents, with a strong gender balance across all levels of the team, including in the Group legal management team. We are well-integrated, working closely together across countries as well as the organization to leverage each other's experience, to develop best practices, and to deliver our colleagues best-in-class legal partnership. Our vision is to be business enablers, and our mission is to deliver value through innovative and leading-edge legal thinking, impactful regulatory advocacy, and leadership in protecting our reputation and building trust with customers and key stakeholders for sustainable business growth. We are currently on a digital transformation journey, integrating AI and other digital solutions into how we operate, led by our Group Legal Operations Manager reporting into the Group CLO. Our team has also been recognized as one of the leading in-house legal functions in the Legal 500 GC Powerlist Switzerland in 2019, 2023, 2024 and 2025 and the Legal 500 GC Powerlist Europe LATAM Specialists in 2023. For over 30 years, The Legal 500 has been analyzing the capabilities of law firms across the world, turning its attention to in-house legal functions which are driving the legal business forward. The Legal team also offers the ability to continuously grow, with several examples over the past period of moves, growing responsibilities and promotions within the Function. Join us to become one of us - business enablers and essential contributors to sustainable business growth.
Feb 16, 2026
Full time
Overview Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We currently protect over 6 million families and small businesses across 18 countries in Europe and Latin America. Our mission is to provide our customers with peace of mind by protecting what matters most to them. With over 35 years of experience and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have had strong double-digit growth and retention rates globally in consumer services, demonstrating our exceptional service levels and strong value proposition to our customers. Position Group Lead Commercial Counsel - Consumer and Fair Competition Verisure is seeking a talented, dynamic and versatile Counsel to provide leadership on consumer and fair competition matters across the Verisure Group's European footprint. This new, combined role is strategically important. Compliance with EU and national rules on consumer protection and competition across Europe is vital; it is also a component of winning, building trust with and satisfying our customers. The Counsel will have pan-business oversight of these areas and the opportunity to develop and direct our strategy. The Counsel will have a high profile with legal peers and senior management across the Verisure Group. They will be part of our fast-growing Legal team and will report to our Group Commercial and Innovation Legal Director. The successful candidate will thrive in a fast-paced, agile, international, and entrepreneurial business environment. The role offers an opportunity to develop as the business evolves and it is an exciting opportunity to deliver value from day one through innovative and leading-edge legal thinking. Key responsibilities CONSUMER MATTERS ACROSS THE VERISURE GROUP'S EUROPEAN FOOTPRINT Provide strategic legal advice and leadership at Group level on consumer areas including: marketing claims and pricing strategies; sales practices, processes and sales materials for Verisure's core alarm system services and ancillary personal protection services; customer TCs and contracting models; and consumer-facing aspects of new methods of getting to market. Lead and develop our consumer and fair competition programme, involving: guidance, templates and training materials on common topics; consumer protection audits; and close collaboration with the Group Compliance team on Group internal minimum standards, Group policy and standards. As needed, support Verisure country counsel on complex regulatory inquiries. Monitor, assess and share information about consumer and fair competition enforcement cases and trends as well as proposals for EU consumer protection legislation. Together with the Group Legal Regulatory Advocacy team, develop and lead a strategy of engagement with relevant external stakeholders, which may include consumer associations, trade associations, regulators and legislators, both at a national and EU level. Together with other functions, analyse and interpret regulations. Legal advice on fair competition legal strategy and compliance Lead fair competition legal strategy for the Group, ensuring compliance across key business initiatives and monitoring fair competition in the market. Support Verisure country Heads of Legal and work with our Iberia & LatAm Competition Counsel to provide expert legal advice on antitrust and unfair commercial practices, aligning legal requirements with commercial goals. Conduct internal audits and implement compliance programmes, as relevant. Act as primary Group Legal contact for internal Legal and business colleagues on fair competition topics, translating legal requirements into actionable business guidance. Manage external counsel and budget. Candidate profile The ideal candidate must: be a qualified lawyer in a European jurisdiction, with a minimum of five years of relevant experience; have excellent knowledge of EU consumer protection and fair competition legislation and practical experience of its implementation in at least one of Verisure's European operating countries; have experience from consumer protection related litigation and enforcement actions of national consumer protection authorities. It would be advantageous to have experience of: commercialising technology and related services; working as an in-house lawyer. In terms of competencies, the ideal candidate will: be adaptable and have the proven ability to thrive in dynamic and fast-paced environments; have a pragmatic approach, seeing the legal function as a responsible business enabler; have a proven track record of leading projects; have very high EQ and level of judgment - be a strong, confident but humble leader that exerts influence through persuasion. be enthusiastic and a high energy individual, with a strong drive to create a positive work environment; be curious, creative and pragmatic; be an independent problem solver that can set priorities, clearly articulate defensible opinions and enable efficient decision making; have the ability and willingness to take a hands-on approach, while maintaining an ability for a high level or strategic view of activities. Company DNA Finally, there must be a strong fit with our company DNA: Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly. Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline. Always Innovating: We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win. With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always. Location Geneva (Group head office) preferred, but it could be in any European city in which a Verisure country has its head office, subject to regular working visits (every two-to-three weeks) to the Geneva office and additional travel to other European cities as required. The Legal team Our global combined legal, compliance, privacy and regulatory advocacy and public affairs team consists of over 140 lawyers and other professionals across the organization that come from 18 countries, representing four continents, with a strong gender balance across all levels of the team, including in the Group legal management team. We are well-integrated, working closely together across countries as well as the organization to leverage each other's experience, to develop best practices, and to deliver our colleagues best-in-class legal partnership. Our vision is to be business enablers, and our mission is to deliver value through innovative and leading-edge legal thinking, impactful regulatory advocacy, and leadership in protecting our reputation and building trust with customers and key stakeholders for sustainable business growth. We are currently on a digital transformation journey, integrating AI and other digital solutions into how we operate, led by our Group Legal Operations Manager reporting into the Group CLO. Our team has also been recognized as one of the leading in-house legal functions in the Legal 500 GC Powerlist Switzerland in 2019, 2023, 2024 and 2025 and the Legal 500 GC Powerlist Europe LATAM Specialists in 2023. For over 30 years, The Legal 500 has been analyzing the capabilities of law firms across the world, turning its attention to in-house legal functions which are driving the legal business forward. The Legal team also offers the ability to continuously grow, with several examples over the past period of moves, growing responsibilities and promotions within the Function. Join us to become one of us - business enablers and essential contributors to sustainable business growth.
Connexity, a Taboola company, (in addition to its family of brands, Skimlinks and ShopYourLikes) is a performance-marketing technology company that drives new customers and sales to retailers and generates premium earnings for publishers. Each year we deliver over $4 billion in sales to retailers and pay out industry-leading rates to publishers and influencers. With 30+ years of proven success in the US, UK, EMEA, and APAC, Connexity is a long-time ecommerce pioneer. Skimlinks helps Editorial Publishers, Shopping Platforms and Creators monetise every step of the shopper journey. We turn their content and shopping experiences into affiliate revenue, automatically and across the globe. We are looking for Skimlinks' next Senior Product Marketing Manager to sit at the intersection of Product, Commercial, and Customer, with a strong focus on product adoption, positioning, and go to market execution. This role is responsible for ensuring our products are not only built well, but understood and successfully adopted. You will act as the voice of the client, the voice of the product, and a key partner to Commercial teams across EMEA and APAC, while aligning closely with Product Marketing counterparts in the US. You will have end to end ownership of product adoption and commercial enablement for your scope, working in close partnership with Product, Commercial, and regional teams. Based in London (hybrid model), this role reports to the Senior Director of Product Marketing, Insights & Customer Experience (based in Paris). Key Responsibilities: Act as a key bridge between Product and Commercial, ensuring alignment on priorities, positioning, and impact, and translating product strategy into clear sales narratives. Be the voice of the client and the market, ensuring customer insights and competitive intelligence actively inform product decisions and positioning. Own product adoption and usage across the product lifecycle, tracking performance and working cross functionally to drive activation, retention, and optimisation. Create and maintain product and enablement content, including product messaging, competitive intelligence, sales materials, documentation, and product related content such as blog posts, client comms adapted to regional needs. Enable and train Commercial teams across EMEA and APAC, equipping them to confidently position and sell our products. Act as a product evangelist, representing our products internally and externally, including at owned events and customer facing sessions. Collaborate closely with US Product Marketing teams to ensure global consistency while incorporating regional feedback and insights. What success looks like in this role: Commercial teams are well equipped to sell our products, with clear positioning, relevant product content, competitive intelligence, and regular training. Products are successfully launched and adopted, with usage tracked and insights used to support ongoing activation and optimisation. Product narratives are clear, consistent, and differentiated across EMEA and APAC (and aligned with US Product Marketing). The product voice is clearly represented internally and externally, including in customer conversations and owned events. The role is seen as a trusted partner by Product, Commercial, and senior leadership Qualifications Strong experience in Product Marketing or Digital Marketing with ownership of complex or high impact products or features, and close collaboration with commercial teams. Experience operating in a B2B, platform, marketplace, or performance driven environment. Strong product judgment, with the ability to frame ambiguous challenges and turn them into clear, actionable plans. Data informed decision making: able to balance metrics, insights, and experience to drive outcomes. Strong understanding of market specific commercial challenges, particularly across EMEA and APAC, and the ability to adapt product positioning, narratives, and enablement accordingly. Proven ability to work with senior stakeholders and navigate competing priorities with confidence. Comfortable operating with a high degree of autonomy and ownership, and holding high standards for clarity, quality, and impact. Solid project management skills are a plus. Voted "Best Places to Work," our culture is driven by self starters, team players, and visionaries. Headquartered in Los Angeles, California, the company operates sites and business services in the US, UK, and EU. We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more! Benefits Healthcare insurance & cash plans Income Protection Parental Leave Policies Learning & Development Program Flexible work schedules and work from home/work from office policy Lunch paid when attending the office Wellness Resources Equity We are committed to providing a culture at Skimlinks that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we're all in this together to drive positive change in our industry.
Feb 15, 2026
Full time
Connexity, a Taboola company, (in addition to its family of brands, Skimlinks and ShopYourLikes) is a performance-marketing technology company that drives new customers and sales to retailers and generates premium earnings for publishers. Each year we deliver over $4 billion in sales to retailers and pay out industry-leading rates to publishers and influencers. With 30+ years of proven success in the US, UK, EMEA, and APAC, Connexity is a long-time ecommerce pioneer. Skimlinks helps Editorial Publishers, Shopping Platforms and Creators monetise every step of the shopper journey. We turn their content and shopping experiences into affiliate revenue, automatically and across the globe. We are looking for Skimlinks' next Senior Product Marketing Manager to sit at the intersection of Product, Commercial, and Customer, with a strong focus on product adoption, positioning, and go to market execution. This role is responsible for ensuring our products are not only built well, but understood and successfully adopted. You will act as the voice of the client, the voice of the product, and a key partner to Commercial teams across EMEA and APAC, while aligning closely with Product Marketing counterparts in the US. You will have end to end ownership of product adoption and commercial enablement for your scope, working in close partnership with Product, Commercial, and regional teams. Based in London (hybrid model), this role reports to the Senior Director of Product Marketing, Insights & Customer Experience (based in Paris). Key Responsibilities: Act as a key bridge between Product and Commercial, ensuring alignment on priorities, positioning, and impact, and translating product strategy into clear sales narratives. Be the voice of the client and the market, ensuring customer insights and competitive intelligence actively inform product decisions and positioning. Own product adoption and usage across the product lifecycle, tracking performance and working cross functionally to drive activation, retention, and optimisation. Create and maintain product and enablement content, including product messaging, competitive intelligence, sales materials, documentation, and product related content such as blog posts, client comms adapted to regional needs. Enable and train Commercial teams across EMEA and APAC, equipping them to confidently position and sell our products. Act as a product evangelist, representing our products internally and externally, including at owned events and customer facing sessions. Collaborate closely with US Product Marketing teams to ensure global consistency while incorporating regional feedback and insights. What success looks like in this role: Commercial teams are well equipped to sell our products, with clear positioning, relevant product content, competitive intelligence, and regular training. Products are successfully launched and adopted, with usage tracked and insights used to support ongoing activation and optimisation. Product narratives are clear, consistent, and differentiated across EMEA and APAC (and aligned with US Product Marketing). The product voice is clearly represented internally and externally, including in customer conversations and owned events. The role is seen as a trusted partner by Product, Commercial, and senior leadership Qualifications Strong experience in Product Marketing or Digital Marketing with ownership of complex or high impact products or features, and close collaboration with commercial teams. Experience operating in a B2B, platform, marketplace, or performance driven environment. Strong product judgment, with the ability to frame ambiguous challenges and turn them into clear, actionable plans. Data informed decision making: able to balance metrics, insights, and experience to drive outcomes. Strong understanding of market specific commercial challenges, particularly across EMEA and APAC, and the ability to adapt product positioning, narratives, and enablement accordingly. Proven ability to work with senior stakeholders and navigate competing priorities with confidence. Comfortable operating with a high degree of autonomy and ownership, and holding high standards for clarity, quality, and impact. Solid project management skills are a plus. Voted "Best Places to Work," our culture is driven by self starters, team players, and visionaries. Headquartered in Los Angeles, California, the company operates sites and business services in the US, UK, and EU. We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more! Benefits Healthcare insurance & cash plans Income Protection Parental Leave Policies Learning & Development Program Flexible work schedules and work from home/work from office policy Lunch paid when attending the office Wellness Resources Equity We are committed to providing a culture at Skimlinks that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we're all in this together to drive positive change in our industry.
This is a hands-on leadership role where you will take ownership of the entire commercial function. You will set direction, implement structure, and ensure that sales activity converts into measurable, sustainable growth. You will be responsible for driving performance across both new business and key accounts, instilling strong pipeline discipline, forecasting accuracy, and clear KPI ownership across the team. Roles & Responsibilities Lead, manage, and develop internal and external sales teams Drive pipeline generation, qualification, and conversion performance Implement clear KPIs and performance accountability Oversee forecasting accuracy and CRM discipline Develop and execute a focused sales strategy aligned to growth targets Identify and open new market opportunities Strengthen key account management and customer retention Work cross-functionally with operations and finance to ensure delivery alignment Oversee marketing activity to support lead generation and brand positioning The Ideal Candidate Proven experience managing and motivating sales teams Strong track record of driving pipeline growth and revenue performance Comfortable implementing structure, process, and forecasting discipline Commercially astute with experience in manufacturing (plastics experience advantageous) Hands-on leader who leads from the front Data-driven and confident using CRM systems Strategic thinker who delivers operationally This is a high-impact role for someone who thrives on accountability, leadership, and delivering commercial results. If you are a sales-led commercial leader ready to take ownership of growth in a forward-thinking manufacturing business, we d like to hear from you.
Feb 15, 2026
Full time
This is a hands-on leadership role where you will take ownership of the entire commercial function. You will set direction, implement structure, and ensure that sales activity converts into measurable, sustainable growth. You will be responsible for driving performance across both new business and key accounts, instilling strong pipeline discipline, forecasting accuracy, and clear KPI ownership across the team. Roles & Responsibilities Lead, manage, and develop internal and external sales teams Drive pipeline generation, qualification, and conversion performance Implement clear KPIs and performance accountability Oversee forecasting accuracy and CRM discipline Develop and execute a focused sales strategy aligned to growth targets Identify and open new market opportunities Strengthen key account management and customer retention Work cross-functionally with operations and finance to ensure delivery alignment Oversee marketing activity to support lead generation and brand positioning The Ideal Candidate Proven experience managing and motivating sales teams Strong track record of driving pipeline growth and revenue performance Comfortable implementing structure, process, and forecasting discipline Commercially astute with experience in manufacturing (plastics experience advantageous) Hands-on leader who leads from the front Data-driven and confident using CRM systems Strategic thinker who delivers operationally This is a high-impact role for someone who thrives on accountability, leadership, and delivering commercial results. If you are a sales-led commercial leader ready to take ownership of growth in a forward-thinking manufacturing business, we d like to hear from you.
Hey there - we're Much Better Adventures. If you're an experienced product and growth leader who loves making good things happen, building great teams, and believes that business should leave the world better than it found it, we'd love to talk. We're a fully remote, mission driven B Corp, building the global leader in positive impact outdoor adventure travel. We're ready for our first full time Chief Product Officer, someone to inherit and build upon the strong product foundations established by our outgoing fractional CPO, and unlocking the next stage of product led growth. Crucial to success here will be a Product leader who shares the Product philosophy, coaching mindset and leadership principles already embedded in the team, while providing the ambition, pace and commercial sharpness required for the next stage of scale. The CPO will own Product strategy and execution, translating the company's strategic direction into clear product priorities, rigorous decision making and a focused roadmap delivered through empowered cross functional squads. A central objective of the CPO will be to establish the processes that unlock growth loops, improve conversion, drive product led acquisition and retention and build experiences that nurture users throughout their MBA journey. The CPO will inherit a committed product organisation (currently totalling four people: two Product Managers and two Designers) as well as a close knit Engineering organisation of ten. The CPO's mandate will be to raise standards, coach, focus and operationalise multi squad, cross functional performance, without expanding headcount unnecessarily. This is not a blank sheet transformation role; MBA's Product and Engineering squads, rituals and foundations are already in place. The CPO will work to accelerate momentum, delivering meaningful improvements to conversion, experience quality and Product Marketing capability. Who we're looking for We're looking for someone with a track record of successfully leading product and growth in fast growth environments: Strategic & Commercial Leadership: Candidates with existing consumer marketplace or eCommerce scale up experience will bring an immediate advantage to this role. Able to pair Product with Commercial, the CPO will translate ambitious commercial targets into a focused, insight led product strategy and sequenced roadmap. MBA is an environment rich with ideas. The ordering and execution of these will be vital to the business's success. Product Craft & Execution Excellence: The strongest candidates will have a track record of delivering beautifully executed digital experiences, across UX, interaction design, brand expression and product marketing. Driving standards across the team, the CPO will set a high bar to product quality while operationalising cross functional, outcome oriented working models that drive measurable impact. Blending product intuition with quantitative insight and user empathy, the CPO will prioritise based on first principles and orchestrate high quality execution across the entire product lifecycle. Product Marketing, Growth & User Experience: This executive will bring strong product marketing intuition and an understanding of how to nurture users through thoughtfully designed experiences that reduce friction, improve conversion and drive repeat behaviour. They will identify the moments where MBA's offerings can both attract and retain users, building growth loops that reduce over reliance on marketing channels alone. Technical & Mobile Capability: Candidates who possess practical experience in developing, launching and growing mobile applications - ideally zero to one - paired with credible technical judgement and fluency in modern product development environments, including hybrid or React Native architectures, will hit the ground running. Beyond, the CPO will need to operate hand in glove with engineering leadership, ensuring alignment, respectful challenge and shared ownership of outcomes across cross functional squads. People Leadership & Coaching: As an exceptional manager and coach, the CPO will develop the Product team by encouraging ever increasing autonomy, product judgment, decision making capability and design quality. They provide stability, direction and clarity while protecting and enhancing MBA's existing low ego, mission driven culture. Leadership style should be grounded in empowerment, ownership, targeted feedback and high standards, enabling teams to mature, operate independently and deliver consistently stronger insights, briefs and Product outcomes over time. What we offer 38 days holiday per year (including public holidays) Competitive package based on your experience and UK benchmarks Fully remote and flexible working A free MBA trip in your first year 30% employee discount + 15% friends & family discount on trips Generous pension scheme (UK only) Free private GP access and unlimited mental health support via BHSF Budget for home office setup or co working space 16 weeks fully paid parental leave (primary caregiver) or 4 weeks (secondary caregiver) Regular team meetups and adventures Application We're an equal opportunities employer and we welcome applicants from all backgrounds. We support flexible working to help you balance work and life in a way that works for you. Cover letter: Please send us your CV or Linkedin profile, outline why your background and experience is a perfect for the role, and why MBA excites you. We'll be in touch should we feel there is a good match.
Feb 15, 2026
Full time
Hey there - we're Much Better Adventures. If you're an experienced product and growth leader who loves making good things happen, building great teams, and believes that business should leave the world better than it found it, we'd love to talk. We're a fully remote, mission driven B Corp, building the global leader in positive impact outdoor adventure travel. We're ready for our first full time Chief Product Officer, someone to inherit and build upon the strong product foundations established by our outgoing fractional CPO, and unlocking the next stage of product led growth. Crucial to success here will be a Product leader who shares the Product philosophy, coaching mindset and leadership principles already embedded in the team, while providing the ambition, pace and commercial sharpness required for the next stage of scale. The CPO will own Product strategy and execution, translating the company's strategic direction into clear product priorities, rigorous decision making and a focused roadmap delivered through empowered cross functional squads. A central objective of the CPO will be to establish the processes that unlock growth loops, improve conversion, drive product led acquisition and retention and build experiences that nurture users throughout their MBA journey. The CPO will inherit a committed product organisation (currently totalling four people: two Product Managers and two Designers) as well as a close knit Engineering organisation of ten. The CPO's mandate will be to raise standards, coach, focus and operationalise multi squad, cross functional performance, without expanding headcount unnecessarily. This is not a blank sheet transformation role; MBA's Product and Engineering squads, rituals and foundations are already in place. The CPO will work to accelerate momentum, delivering meaningful improvements to conversion, experience quality and Product Marketing capability. Who we're looking for We're looking for someone with a track record of successfully leading product and growth in fast growth environments: Strategic & Commercial Leadership: Candidates with existing consumer marketplace or eCommerce scale up experience will bring an immediate advantage to this role. Able to pair Product with Commercial, the CPO will translate ambitious commercial targets into a focused, insight led product strategy and sequenced roadmap. MBA is an environment rich with ideas. The ordering and execution of these will be vital to the business's success. Product Craft & Execution Excellence: The strongest candidates will have a track record of delivering beautifully executed digital experiences, across UX, interaction design, brand expression and product marketing. Driving standards across the team, the CPO will set a high bar to product quality while operationalising cross functional, outcome oriented working models that drive measurable impact. Blending product intuition with quantitative insight and user empathy, the CPO will prioritise based on first principles and orchestrate high quality execution across the entire product lifecycle. Product Marketing, Growth & User Experience: This executive will bring strong product marketing intuition and an understanding of how to nurture users through thoughtfully designed experiences that reduce friction, improve conversion and drive repeat behaviour. They will identify the moments where MBA's offerings can both attract and retain users, building growth loops that reduce over reliance on marketing channels alone. Technical & Mobile Capability: Candidates who possess practical experience in developing, launching and growing mobile applications - ideally zero to one - paired with credible technical judgement and fluency in modern product development environments, including hybrid or React Native architectures, will hit the ground running. Beyond, the CPO will need to operate hand in glove with engineering leadership, ensuring alignment, respectful challenge and shared ownership of outcomes across cross functional squads. People Leadership & Coaching: As an exceptional manager and coach, the CPO will develop the Product team by encouraging ever increasing autonomy, product judgment, decision making capability and design quality. They provide stability, direction and clarity while protecting and enhancing MBA's existing low ego, mission driven culture. Leadership style should be grounded in empowerment, ownership, targeted feedback and high standards, enabling teams to mature, operate independently and deliver consistently stronger insights, briefs and Product outcomes over time. What we offer 38 days holiday per year (including public holidays) Competitive package based on your experience and UK benchmarks Fully remote and flexible working A free MBA trip in your first year 30% employee discount + 15% friends & family discount on trips Generous pension scheme (UK only) Free private GP access and unlimited mental health support via BHSF Budget for home office setup or co working space 16 weeks fully paid parental leave (primary caregiver) or 4 weeks (secondary caregiver) Regular team meetups and adventures Application We're an equal opportunities employer and we welcome applicants from all backgrounds. We support flexible working to help you balance work and life in a way that works for you. Cover letter: Please send us your CV or Linkedin profile, outline why your background and experience is a perfect for the role, and why MBA excites you. We'll be in touch should we feel there is a good match.
Hamilton Barnes Associates Limited
Manchester, Lancashire
Are you ready to lead the design and delivery of network solutions that support mission-critical operations at enterprise scale? Join a market-leading communications and customer engagement provider trusted by some of the UK's most secure and mission-critical organizations. Supporting complex enterprise and public sector environments, the organization delivers advanced contact center, collaboration, and secure network solutions that enable exceptional customer experiences and resilient operations. By combining strategic expertise, innovative technology, and a partnership-led approach, the business helps organizations drive transformation, improve performance, and deliver measurable outcomes at scale. With a strong reputation for innovation, service excellence, and long-term client relationships, this is an opportunity to play a key role in shaping solutions that make a real impact at a strategic level. If you're looking to step into a senior role where your expertise drives real strategic impact, make your next move count, apply now. Responsibilities Lead and develop a team of 10 account managers and account development professionals Define and execute a structured account development strategy across the customer base Drive retention of at least 90 percent of annual recurring revenue Generate incremental growth through effective cross-sell and upsell activity Ensure customers are aligned to the right sales resources with clear engagement models Use data, forecasting, and reporting to guide decision-making and sales strategy Maintain personal responsibility for a selection of key accounts Work closely with senior stakeholders to align sales execution with wider business objectives Introduce clarity, consistency, and accountability across the account management team Requirements / Must Have Proven experience leading an account management or account development sales team Demonstrated success transforming or reshaping a sales function Strong data literacy with the ability to forecast, analyse, and report on performance Background in B2B sales within technology, telecoms, or a comparable services environment Experience managing both retention and growth targets Confident communicator with the ability to set direction and challenge constructively Able to work from Manchester at least three days per week (hybrid) Skills / Preferred Experience operating as a player-manager Exposure to complex, multi-service portfolios Background working with both new business and existing account teams Benefits Competitive base salary Uncapped commission structure Hybrid working model Pension contribution and wider benefits package Clear progression into a broader sales leadership role Salary Circa £80,000 base plus commission
Feb 14, 2026
Full time
Are you ready to lead the design and delivery of network solutions that support mission-critical operations at enterprise scale? Join a market-leading communications and customer engagement provider trusted by some of the UK's most secure and mission-critical organizations. Supporting complex enterprise and public sector environments, the organization delivers advanced contact center, collaboration, and secure network solutions that enable exceptional customer experiences and resilient operations. By combining strategic expertise, innovative technology, and a partnership-led approach, the business helps organizations drive transformation, improve performance, and deliver measurable outcomes at scale. With a strong reputation for innovation, service excellence, and long-term client relationships, this is an opportunity to play a key role in shaping solutions that make a real impact at a strategic level. If you're looking to step into a senior role where your expertise drives real strategic impact, make your next move count, apply now. Responsibilities Lead and develop a team of 10 account managers and account development professionals Define and execute a structured account development strategy across the customer base Drive retention of at least 90 percent of annual recurring revenue Generate incremental growth through effective cross-sell and upsell activity Ensure customers are aligned to the right sales resources with clear engagement models Use data, forecasting, and reporting to guide decision-making and sales strategy Maintain personal responsibility for a selection of key accounts Work closely with senior stakeholders to align sales execution with wider business objectives Introduce clarity, consistency, and accountability across the account management team Requirements / Must Have Proven experience leading an account management or account development sales team Demonstrated success transforming or reshaping a sales function Strong data literacy with the ability to forecast, analyse, and report on performance Background in B2B sales within technology, telecoms, or a comparable services environment Experience managing both retention and growth targets Confident communicator with the ability to set direction and challenge constructively Able to work from Manchester at least three days per week (hybrid) Skills / Preferred Experience operating as a player-manager Exposure to complex, multi-service portfolios Background working with both new business and existing account teams Benefits Competitive base salary Uncapped commission structure Hybrid working model Pension contribution and wider benefits package Clear progression into a broader sales leadership role Salary Circa £80,000 base plus commission
Head of Customer Success Managed Services / Cyber & Cloud Hybrid - North of England based £55,000 base rate salary Lead a growing Customer Success function Work with mid market & enterprise customers across regulated Hybrid leadership role with real influence on process and growth The Company We're partnering with a well established UK technology services business providing managed IT, cloud, data resilience and cyber security solutions. The organisation operates in the mid market, supporting customers across healthcare, local government, financial services, retail and manufacturing. Founded over 20 years ago and backed by recent private equity investment, the business has grown from VAR to MSP and now into SaaS led services. With circa 100 employees and strong momentum, they're now investing further into customer retention, experience and long term account value. As part of this growth, they're hiring a Head of Customer Success to formalise and scale the CS function. This is an excellent chance for an aspirational CSM with a some leadership experience to take on increased ownership of an entire function. The Role This is a senior leadership role responsible for building and embedding a structured Customer Success function across the UK customer base. Your team take ownership of retention, customer engagement and long term value, working closely with sales, service delivery and technical teams. You'll lead a small existing CS team, introducing clearer processes, cadence and ownership - including QBRs, escalation management and account health frameworks. Customers are handed over from new business sales, and your teams role is to ensure relationships are retained, expanded and protected. You'll operate at senior customer level, engaging CIOs, Heads of IT, CISOs and Operations Directors, acting as a trusted partner rather than a reactive support layer. This is a role for someone who enjoys building structure, coaching teams and operating credibly in technical environments. Responsibilities: Lead the UK Customer Success function. Own customer retention, engagement and long term account expansion Manage and develop a team of two Customer Success Managers Create and implement CS initiatives that drive retention and value up Act as senior escalation point for key accounts. Work closely with sales on handover, renewals and expansion opportunities. Partner with delivery and technical teams to ensure customer outcomes. Requirements: Previous leadership experience in customer success or client management Background within MSP, SaaS or IT services Experience of creating and implementing CS or account initiatives. Strong coaching and leadership capability. Process driven, organised and commercially aware. The Package Up to £55,000 base rate salary 25 days holiday. Mobile phone, life assurance, cycle to work scheme. EV salary sacrifice scheme available.
Feb 13, 2026
Full time
Head of Customer Success Managed Services / Cyber & Cloud Hybrid - North of England based £55,000 base rate salary Lead a growing Customer Success function Work with mid market & enterprise customers across regulated Hybrid leadership role with real influence on process and growth The Company We're partnering with a well established UK technology services business providing managed IT, cloud, data resilience and cyber security solutions. The organisation operates in the mid market, supporting customers across healthcare, local government, financial services, retail and manufacturing. Founded over 20 years ago and backed by recent private equity investment, the business has grown from VAR to MSP and now into SaaS led services. With circa 100 employees and strong momentum, they're now investing further into customer retention, experience and long term account value. As part of this growth, they're hiring a Head of Customer Success to formalise and scale the CS function. This is an excellent chance for an aspirational CSM with a some leadership experience to take on increased ownership of an entire function. The Role This is a senior leadership role responsible for building and embedding a structured Customer Success function across the UK customer base. Your team take ownership of retention, customer engagement and long term value, working closely with sales, service delivery and technical teams. You'll lead a small existing CS team, introducing clearer processes, cadence and ownership - including QBRs, escalation management and account health frameworks. Customers are handed over from new business sales, and your teams role is to ensure relationships are retained, expanded and protected. You'll operate at senior customer level, engaging CIOs, Heads of IT, CISOs and Operations Directors, acting as a trusted partner rather than a reactive support layer. This is a role for someone who enjoys building structure, coaching teams and operating credibly in technical environments. Responsibilities: Lead the UK Customer Success function. Own customer retention, engagement and long term account expansion Manage and develop a team of two Customer Success Managers Create and implement CS initiatives that drive retention and value up Act as senior escalation point for key accounts. Work closely with sales on handover, renewals and expansion opportunities. Partner with delivery and technical teams to ensure customer outcomes. Requirements: Previous leadership experience in customer success or client management Background within MSP, SaaS or IT services Experience of creating and implementing CS or account initiatives. Strong coaching and leadership capability. Process driven, organised and commercially aware. The Package Up to £55,000 base rate salary 25 days holiday. Mobile phone, life assurance, cycle to work scheme. EV salary sacrifice scheme available.
Woodgreen Pets Charity has been helping pets and their owners live happier, healthier lives for over 100 years. From rehoming and community support to education and advocacy, our work is powered by dedicated people and a focus on reaching communities so that our voice can play an important role in shaping conversations about animal welfare. We are in an exciting period of growth and transformation and are looking to appoint a Legacy Engagement Manager to our team on a 12-month fixed term basis. Responsible for developing and implementing our Legacy and In Memory marketing strategies, supporter journeys, and operational plans, our successful applicant will support Woodgreen s Senior Development Manager to evaluate campaigns and activities, drawing conclusions and making recommendations to support us in securing a growing pipeline of legacy pledgers. By developing and delivering campaigns in the retention/stewardship stages of the legacy supporter journey they will increase In-Memory income and report and evaluate retention and stewardship activities against objectives and KPIs, ensuring that key learnings are used to inform future development activity. Planning and developing Woodgreen s supporter journeys across Legacy, Pet Promise and In Memory our successful candidate will ensure alignment with both Woodgreen s acquisition strategy and Individual Giving communications and journey. If you are; Experienced in developing and implementing supporter journey programs, events and direct marketing campaigns. Enjoy working with data and fundraising databases to develop and measure effective marketing strategies and activities. Have substantial analytical skills and attention to detail, specifically in relation to supporter relationships, retention and development management. And have a good knowledge of best practice legacy marketing and fundraising strategies coupled with a knowledge of, and commitment to, compliance with fundraising codes of practice, fundraising regulator guidelines and data protection regulations we would love to hear from you! This is a full time 12 month fixed-term opportunity, working 37.5 hours per week on a hybrid basis with the expectation that our successful candidate will work from our Godmanchester site approximately 1 - 2 days a month dependant on business need. The starting salary for this position will be £35,598 - £43,507 per annum depending on experience. This is complemented by; 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years Up to 8% employer pension contributions Support towards healthcare costs (cashplan) Employee wellbeing package to include free access to Headspace Life assurance (4x salary) Benefits hub exclusive discounts on popular brands 25% discount in our charity shops Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship. Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place. Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Feb 13, 2026
Full time
Woodgreen Pets Charity has been helping pets and their owners live happier, healthier lives for over 100 years. From rehoming and community support to education and advocacy, our work is powered by dedicated people and a focus on reaching communities so that our voice can play an important role in shaping conversations about animal welfare. We are in an exciting period of growth and transformation and are looking to appoint a Legacy Engagement Manager to our team on a 12-month fixed term basis. Responsible for developing and implementing our Legacy and In Memory marketing strategies, supporter journeys, and operational plans, our successful applicant will support Woodgreen s Senior Development Manager to evaluate campaigns and activities, drawing conclusions and making recommendations to support us in securing a growing pipeline of legacy pledgers. By developing and delivering campaigns in the retention/stewardship stages of the legacy supporter journey they will increase In-Memory income and report and evaluate retention and stewardship activities against objectives and KPIs, ensuring that key learnings are used to inform future development activity. Planning and developing Woodgreen s supporter journeys across Legacy, Pet Promise and In Memory our successful candidate will ensure alignment with both Woodgreen s acquisition strategy and Individual Giving communications and journey. If you are; Experienced in developing and implementing supporter journey programs, events and direct marketing campaigns. Enjoy working with data and fundraising databases to develop and measure effective marketing strategies and activities. Have substantial analytical skills and attention to detail, specifically in relation to supporter relationships, retention and development management. And have a good knowledge of best practice legacy marketing and fundraising strategies coupled with a knowledge of, and commitment to, compliance with fundraising codes of practice, fundraising regulator guidelines and data protection regulations we would love to hear from you! This is a full time 12 month fixed-term opportunity, working 37.5 hours per week on a hybrid basis with the expectation that our successful candidate will work from our Godmanchester site approximately 1 - 2 days a month dependant on business need. The starting salary for this position will be £35,598 - £43,507 per annum depending on experience. This is complemented by; 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years Up to 8% employer pension contributions Support towards healthcare costs (cashplan) Employee wellbeing package to include free access to Headspace Life assurance (4x salary) Benefits hub exclusive discounts on popular brands 25% discount in our charity shops Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship. Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place. Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
ROLE OVERVIEW You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas. You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK s membership thrives and aligns with our purpose, mission and vision. RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff. KEY TASKS AND RESPONSIBILITIES Regular communications and support to branches and lifesaving clubs Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond Conduct research and horizon scan for new opportunities for our members Conduct research to identify and understand potential new members and opportunities to support growth and meet need Conduct research to identify and connect with relevant external stakeholders Drive new membership onboarding, ensuring a seamless and effective experience Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns Ensure clear and concise processes are in place to support membership experience, retention and growth Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends Develop tailored marketing materials to support our membership offer and recruit new members. Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society s purpose, mission and vision. Respond to membership queries and provide an excellent service together with timely responses Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management. Manage data collection processes, including compliance requirements of membership criteria Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction Support the development and refinement of directorate strategies Lead and deliver an annual membership survey and analysis to produce meaningful feedback Ensure that all membership processes and policies are up to date Attend the RLSS UK Sports Committee Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership OTHER DUTIES & RESPONSIBILITIES Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes At least 10+ years experience in a Membership role Significant experience of working at a leadership role level ideally in a membership organisation Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders Demonstrable experience of membership retention and acquisition Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation Demonstrable experience of delivering member-focused solutions within a membership organisation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Willingness and ability to travel as required for the role including occasional evenings and weekends Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership Understanding and experience of the application of safeguarding laws WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership Closing Date 11.59pm, Sunday 1st March 2026 Interview Date First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Feb 13, 2026
Full time
ROLE OVERVIEW You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas. You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK s membership thrives and aligns with our purpose, mission and vision. RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff. KEY TASKS AND RESPONSIBILITIES Regular communications and support to branches and lifesaving clubs Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond Conduct research and horizon scan for new opportunities for our members Conduct research to identify and understand potential new members and opportunities to support growth and meet need Conduct research to identify and connect with relevant external stakeholders Drive new membership onboarding, ensuring a seamless and effective experience Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns Ensure clear and concise processes are in place to support membership experience, retention and growth Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends Develop tailored marketing materials to support our membership offer and recruit new members. Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society s purpose, mission and vision. Respond to membership queries and provide an excellent service together with timely responses Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management. Manage data collection processes, including compliance requirements of membership criteria Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction Support the development and refinement of directorate strategies Lead and deliver an annual membership survey and analysis to produce meaningful feedback Ensure that all membership processes and policies are up to date Attend the RLSS UK Sports Committee Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership OTHER DUTIES & RESPONSIBILITIES Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes At least 10+ years experience in a Membership role Significant experience of working at a leadership role level ideally in a membership organisation Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders Demonstrable experience of membership retention and acquisition Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation Demonstrable experience of delivering member-focused solutions within a membership organisation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Willingness and ability to travel as required for the role including occasional evenings and weekends Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership Understanding and experience of the application of safeguarding laws WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership Closing Date 11.59pm, Sunday 1st March 2026 Interview Date First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Marketing Manager - Commercial Events London (monthly travel to Liverpool) £50,000 - £55,000 Working arrangements: 35 hours a week. Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 3 days per week in the office Join us at the Royal College of Physicians and help shape the future of two award winning UK venues - RCP London Events and Spaces at The Spine. We're looking for a strategic, creative and data driven Marketing Manager - Commercial Events to elevate the profile, performance and commercial success of our exceptional venue portfolio. This is a pivotal role where you will lead multi channel marketing strategy, strengthen our market position, and drive revenue growth through intelligent, insight led campaigns. Why this role matters Our Meetings & Events division plays a crucial role in supporting the RCP's wider mission. With bold revenue ambitions and major investment in CRM and marketing automation, we're entering a new phase - and we're seeking a marketing leader who can translate this opportunity into measurable impact. You'll take ownership of the end to end marketing approach across both venues, shaping how we attract, nurture and convert clients through high quality storytelling, customer insight, data, and innovative digital campaigns. What you'll lead A multi year, insight driven marketing strategy that powers commercial performance. CRM led marketing, automated customer journeys and segmentation that strengthen repeat business. Digital campaigns across paid, owned and earned channels - delivering growth in brand engagement and qualified leads. High impact sales and marketing collateral that elevates our offer and supports business development. Collaborative planning with Business Development Managers to ensure aligned, integrated and measurable activity. Leadership and coaching for Sales & Marketing Executives, helping build a high performing marketing function. What we're looking for You'll thrive in this role if you are: Strategic by nature - able to design and steer long term marketing direction. Digitally confident , with experience in CRM, automation, analytics and data informed decision making. Creative and brand savvy , producing compelling content and campaigns that stand out in competitive markets. Commercially sharp , with a clear understanding of how marketing drives revenue and retention. Collaborative , working smoothly with senior stakeholders, sales colleagues and cross functional teams. A supportive leader , ready to develop and empower junior team members. How success will be measured You'll be judged on delivery and continuous optimisation of: Lead generation and conversion rates CRM automation, campaign performance and ROI Brand engagement and visibility Integrated annual sales and marketing plans across both venues Why join us? Two iconic, design led venues with national reputation A supportive culture and an organisation committed to digital transformation The chance to shape a marketing function that directly fuels meaningful impact in healthcare Hybrid working with genuine flexibility Closing date: 27 February 2026 Interviewing date: w/c 02 March 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Feb 13, 2026
Full time
Marketing Manager - Commercial Events London (monthly travel to Liverpool) £50,000 - £55,000 Working arrangements: 35 hours a week. Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 3 days per week in the office Join us at the Royal College of Physicians and help shape the future of two award winning UK venues - RCP London Events and Spaces at The Spine. We're looking for a strategic, creative and data driven Marketing Manager - Commercial Events to elevate the profile, performance and commercial success of our exceptional venue portfolio. This is a pivotal role where you will lead multi channel marketing strategy, strengthen our market position, and drive revenue growth through intelligent, insight led campaigns. Why this role matters Our Meetings & Events division plays a crucial role in supporting the RCP's wider mission. With bold revenue ambitions and major investment in CRM and marketing automation, we're entering a new phase - and we're seeking a marketing leader who can translate this opportunity into measurable impact. You'll take ownership of the end to end marketing approach across both venues, shaping how we attract, nurture and convert clients through high quality storytelling, customer insight, data, and innovative digital campaigns. What you'll lead A multi year, insight driven marketing strategy that powers commercial performance. CRM led marketing, automated customer journeys and segmentation that strengthen repeat business. Digital campaigns across paid, owned and earned channels - delivering growth in brand engagement and qualified leads. High impact sales and marketing collateral that elevates our offer and supports business development. Collaborative planning with Business Development Managers to ensure aligned, integrated and measurable activity. Leadership and coaching for Sales & Marketing Executives, helping build a high performing marketing function. What we're looking for You'll thrive in this role if you are: Strategic by nature - able to design and steer long term marketing direction. Digitally confident , with experience in CRM, automation, analytics and data informed decision making. Creative and brand savvy , producing compelling content and campaigns that stand out in competitive markets. Commercially sharp , with a clear understanding of how marketing drives revenue and retention. Collaborative , working smoothly with senior stakeholders, sales colleagues and cross functional teams. A supportive leader , ready to develop and empower junior team members. How success will be measured You'll be judged on delivery and continuous optimisation of: Lead generation and conversion rates CRM automation, campaign performance and ROI Brand engagement and visibility Integrated annual sales and marketing plans across both venues Why join us? Two iconic, design led venues with national reputation A supportive culture and an organisation committed to digital transformation The chance to shape a marketing function that directly fuels meaningful impact in healthcare Hybrid working with genuine flexibility Closing date: 27 February 2026 Interviewing date: w/c 02 March 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Growth & Monetisation in United Kingdom. This role is designed for a proactive, strategic customer advocate who thrives on driving adoption, retention, and business outcomes. You will partner with high-potential creators to guide them from idea to monetizable product, ensuring their success across the platform. The role requires a mix of empathy, commercial acumen, and analytical rigor, as you track metrics, identify friction points, and optimize engagement strategies. You will collaborate closely with Product and Marketing teams to bring the customer voice into platform development and lifecycle initiatives. This position offers autonomy, creative influence, and the opportunity to directly impact creator growth and platform success. Ideal candidates enjoy fast-paced, startup-like environments where their work drives tangible business results. Accountabilities Own a portfolio of high-potential creators, acting as their strategic partner throughout app creation and growth. Support creators with business-focused decisions on pricing, offers, packaging, and growth strategies. Troubleshoot or guide creators through backend workflows, integrations, and automations in collaboration with Product or Support. Design and optimize onboarding flows to accelerate activation, engagement, and monetization. Monitor creator health using metrics such as NRR, engagement, and behavior signals, taking proactive steps to reduce churn. Collaborate with cross-functional teams to incorporate customer insights into product and marketing initiatives. Optimize lifecycle playbooks and implement strategies to improve key customer success KPIs, including NPS, LTV, and renewals. Requirements 3+ years of experience in high-touch Customer Success or Creator Success roles, preferably in SaaS, EdTech, or the Creator Economy. Experience in startup or fast-scaling environments. Familiarity with customer lifecycle and engagement tools (Hubspot, Intercom, ChurnZero, etc.). Strong understanding of onboarding psychology, activation metrics, and customer journey segmentation. Ability to combine empathy with commercial insight, coaching creators while driving measurable outcomes. Fluent in using data to inform decisions and track success (NRR, CSAT, health scores, NPS). Comfortable with asynchronous collaboration tools (Loom, Notion, Slack) and remote documentation practices. Bonus: Interest in business building and monetisation, experience with backend workflows, integrations, or automation. Benefits Fully remote work with flexibility across US time zones Paid vacation (24 days) plus 10 additional "Celebration Days" Paid parental leave Team retreats in inspiring locations Creative autonomy with direct impact on customer success and retention Tech & co-working budget to support productivity Career coaching and growth opportunities Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 13, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Growth & Monetisation in United Kingdom. This role is designed for a proactive, strategic customer advocate who thrives on driving adoption, retention, and business outcomes. You will partner with high-potential creators to guide them from idea to monetizable product, ensuring their success across the platform. The role requires a mix of empathy, commercial acumen, and analytical rigor, as you track metrics, identify friction points, and optimize engagement strategies. You will collaborate closely with Product and Marketing teams to bring the customer voice into platform development and lifecycle initiatives. This position offers autonomy, creative influence, and the opportunity to directly impact creator growth and platform success. Ideal candidates enjoy fast-paced, startup-like environments where their work drives tangible business results. Accountabilities Own a portfolio of high-potential creators, acting as their strategic partner throughout app creation and growth. Support creators with business-focused decisions on pricing, offers, packaging, and growth strategies. Troubleshoot or guide creators through backend workflows, integrations, and automations in collaboration with Product or Support. Design and optimize onboarding flows to accelerate activation, engagement, and monetization. Monitor creator health using metrics such as NRR, engagement, and behavior signals, taking proactive steps to reduce churn. Collaborate with cross-functional teams to incorporate customer insights into product and marketing initiatives. Optimize lifecycle playbooks and implement strategies to improve key customer success KPIs, including NPS, LTV, and renewals. Requirements 3+ years of experience in high-touch Customer Success or Creator Success roles, preferably in SaaS, EdTech, or the Creator Economy. Experience in startup or fast-scaling environments. Familiarity with customer lifecycle and engagement tools (Hubspot, Intercom, ChurnZero, etc.). Strong understanding of onboarding psychology, activation metrics, and customer journey segmentation. Ability to combine empathy with commercial insight, coaching creators while driving measurable outcomes. Fluent in using data to inform decisions and track success (NRR, CSAT, health scores, NPS). Comfortable with asynchronous collaboration tools (Loom, Notion, Slack) and remote documentation practices. Bonus: Interest in business building and monetisation, experience with backend workflows, integrations, or automation. Benefits Fully remote work with flexibility across US time zones Paid vacation (24 days) plus 10 additional "Celebration Days" Paid parental leave Team retreats in inspiring locations Creative autonomy with direct impact on customer success and retention Tech & co-working budget to support productivity Career coaching and growth opportunities Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
