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JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.

Customer Success Manager - North America Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. A remote role, this person can be based anywhere in North America. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross-Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem-solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open-minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas Benefits package including Medical, Dental, Vision & Life Coverage Options Flexible Working Hours Unlimited PTO 12 paid Holidays 2 Paid Community Service Days Company paid STD and LTD 401K 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well Educational Reimbursement Opportunities Referral Bonus Program Access to an Employee Assistance Program (EAP) Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy There's more as well! Speak with us to find out all the details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Company Description Publicis Media Content (PMC) creates and curates premium content which aligns what brands want to say with what audiences want to hear. By fusing search, social and influencer data we can quickly identify what good looks like for any audience on any platform for any type of creative asset. Either by partnering with media owners and influencers or by using our in-house team of skilled producers and creatives, we create effective, impactful data-led content which ensures maximum engagement and earned reach with no compromise on quality. Working locally and globally we service client accounts across Publics Media's three UK agencies; Zenith, Starcom, and Spark Foundry. Often working alongside other Publicis practices and services we collaborate to deliver best-in-class work with seamless project management. The PMC team is 70+ strong and growing. Media partnerships is at the heart of what we do, working with broadcasters, social media publishers, print partners, and increasingly gaming and metaverse partners, we activate over 100 campaigns each year. We have a growing team of social and influencer specialists producing content to fulfill client needs in paid and owned channels. The fastest-growing part of the team are our content insight consultants. Our Commitment Publicis Media Content (PMC) is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. Job Description The Team The Partnerships team sits within the Content Service for Publicis. Our Content Service consists of 70+ specialists working across content strategy & planning, creative, production, social, influencers and partnerships. We service Publicis brands, building complete content stories which are audience-centric and platform-native. Our global scale gives us unrivalled access to market-leading data, tech, marketplaces & partners. Role Reporting into a Global Partnership Director, you will be required to help create and deliver integrated multi-market branded content partnerships across all media channels. This will include end-to-end management of campaigns, building trusted relationships and working with internal teams to deliver innovative responses to briefs that exceed client expectations. Where required, you will work with other PMC teams such as influencers, creative, production, strategy or social to deliver Responsibilities Lead multi-market content partnerships, ensuring strategic frameworks, robust evaluation of publisher proposals, and measurable outcomes aligned to client goals. Partner with your Director and agency teams to deliver end-to-end content solutions for clients. Project manage integrated partnerships across brand collaborations, sponsorships, advertiser-funded programs, and product placements. Challenge media partners to deliver innovative solutions that meet client briefs and business KPIs. Negotiate optimal value for clients, ensuring deals comply with agreed pricing guarantees and relevant trading teams are informed. Deliver insightful client reports, leveraging marketing and industry expertise to inform future campaigns. Support new business pitches with creative ideas, research, and strategic input as required. Define clear roles, responsibilities, milestones, and KPIs at the start of each project. Manage day-to-day client relationships, lead status meetings, resolve issues, and elevate when necessary. Build trusted relationships with clients, media owners, agency partners, and internal teams to drive retention and revenue growth. Understand and support digital campaign trafficking processes where required. Ensure all projects are delivered on time, within scope, and within budget. Maintain finance accuracy, staying updated on billing processes and approvals. Qualifications Experience working with centralised clients. Solid understanding of the global media landscape & the role of content within it. Confident dealing with global and senior clients/stakeholders. Strong end-to-end project management skills and negotiation skills. Creative & structured approach to devising partnership opportunities. Process driven, experience using research and measurement tools. Ability to analyse campaign results and produce insightful reports and PCAs. Flexible and hard working - used to working to deadlines under pressure. Excellent communication skills both written and verbal. Experience with budget & finance management. Additional Information Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund

What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast-growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.

Posted Sunday, October 5, 2025 at 11:00 PM SUMMARY: The Regional Business Development Director is responsible for the long-term sales growth strategy and sales performance for the region. They define an overall approach by aligning customer needs and VSE's business objectives. They have a leadership footprint to a specific region, and play critical roles in customer account planning, growth strategy, marketing initiatives, and talent development. They are accountable for the sales team's work such as customer engagement, management and deliverables whilst promoting the development of sales and business development skills to their immediate team, and the development of new capabilities. DUTIES & RESPONSIBILITIES: Responsibilities include, but are not limited to: Collaborating with the Chief Growth Officer to set the strategic vision and marketing strategy within region. Maintains and prioritizes relationships with regional business unit leaders to ensure that their needs are met. Works closely with cross-functional business groups and business unit leaders to support new business development and customer retention to drive strong monthly/quarterly/annual sales accomplishments. Draft and execute annual goals and strategies that are aligned with our long-term vision. Lead EMEA team through the annual strategic planning process and manage team's execution of strategies to meet annual goals. Provide progress updates to senior leadership. Ability to manage a large number of active accounts while simultaneously uncovering and aiding sales teams with closing new sales opportunities. Leading a team of directors and managers; responsible for recruitment, development, and retention of a culturally diverse team. Other duties as assigned. MINIMUM REQUIREMENTS: Bachelor's degree in business, economics, aviation or international relations. 10 years of direct sales experience within our industry. 2+ years of experience in a leadership role. 5+ years of analytical experience. Demonstrated ability to drive customer outcomes, and strong understanding of how business groups inter-relate. Experience working in one or more Emerging Markets. Strong business acumen for uncovering, evaluating, growing and closing sales opportunities within a dynamic and extremely time sensitive environment. Demonstrated track record in developing and rolling out sales offerings. Articulate verbal communication, professional business writing and presentation skills. PREFERRED REQUIREMENTS: Master's degree in business, economics, aviation or international relations. 14+ years of customer service/sales experience. 10+ years in aviation industry. 10+ years in a leadership position. First class intellect, and charismatic presence; ability to inspire a team. Rigorous analytical mindset. Enthusiastic and passionate - excited about Kellstrom and aviation, and the possibilities of growing our business. Process and detail orientated. Strong interpersonal skills and experience presenting to executive audiences. Team orientated with an ability to work well with a range of people. OTHER: The selected applicant will be subject to a background check and pre-employment drug screening. At VSE, we don't just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that's why we're committed to providing a workplace that goes beyond just a job-it's a place where you can truly flourish. When you choose VSE, you're choosing a company that prioritizes YOU. Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise? Join VSE and let's take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!

International Permanent Full-time Who we are rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees. Your Tasks What you will do: Contribute to the promotion of central Customer Support programmes & initiatives. The role will be responsible for the operational management of programmes including Accessories Sales Management, Service Retention Consultancy, & Physical, Digital & Lifestyle E-commerce, & report directly to the client key stakeholders. A strong aftersales background with knowledge of latest trends in the industry is heavily preferred. Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting it to business priorities, to supporting specific teams within the programme to improve results. Regularly align with key Customer Support, Marketing & Sales & stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics. Excellent client relationship management skills are a must. Lead periodic review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics is necessary to interpret monthly reports, as well as finding way to keep improving the performance dashboard. Identify novel opportunities to enhance sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Take a lead role to advise the client team on performance strategy & potential process improvements. Provide dynamic project management & stakeholder alignment with relevant experience to contribute to on-going Customer Support department projects & developments. Coordinate & lead periodic programme meetings to monitor performance & action plans progress. Ability to communicate clearly and elevate when relevant is key. Envisaged as a hybrid role with regular in-office (Farnborough). Your Profile What we are looking for: 6+ years of experience in business development desired in the following areas: automotive industry, customer support, Project management & coordination (preferably within automotive) Bachelor degree in business or related preferred Consulting 2.0 A consulting environment that constantly reinvents itself: at rpc your project utilization is not bonus-relevant and we offer maximum flexibility, for example through sabbaticals, remote work and part-time work, to ideally complement your personal life situation. We ensure your satisfaction through mentoring, regular happiness checks and a qualified Feelgood Manager. rpc Spirit A corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary company events. Training & Perspectives Prospects beyond the next career level: at rpc you have the opportunity to use your strengths according to your individual liking, take on responsibility quickly and actively shape the company. Our in-house rpc academy takes care of everything else. Questions? Then call or e-mail us: (0) We are looking forward to your application!

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.

Overview Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Role The Dow Jones Partners and Licensing team maintains relationships with Partners and Licensors around the world. This role offers a single touch point for our partners in order to drive sustainable revenue growth via mutually beneficial Partnerships for Dow Jones and our brands, including The Wall Street Journal. The primary role of the Partnerships Manager is to act as an ambassador for Dow Jones. You will be responsible for maintaining deep relationships with our media partners and content and data providers, helping to grow our reach, audience and influence. The role will leverage cutting edge products & solutions through partnerships focused on common goals and requires both business development acumen and relationship management skills - success will include growing existing partnerships, identifying and securing new partnerships and representing Dow Jones at local, in market associations. You Will Identify and own Dow Jones' engagement with identified international media firms to help grow our overall business Drive our audience reach/ brand, and subscription volume, acquire new content to power our B2B products and ensure the value propositions for DJ solutions resonate with partners, focusing on growth while cultivating mutually beneficial outcomes Responsible for evaluating the suitability of partnerships with media organizations, subsequently negotiating our agreements Exemplary relationship management skills, helping to retain and increase current partnerships, continuously keeping our partners up to date on Dow Jones and new opportunities to grow together You will be responsible for executing a territory strategy, which will carry targets for revenue, international subscription growth, new sources to power our B2B products alongside expansion and retention goals for existing partners You will partner cross functionally throughout our company, keeping all stakeholders updated from departments such as product, legal, finance, marketing, sales, events and advertising You will work closely with the regional Director for your territory on strategy and negotiation of partnerships Drive relationships through partnering with relevant associations/ and having presence at local conferences / events (proactively sitting at the table with local media) You will need to develop a deep understanding of all parts of DJ business offerings and act as a brand ambassador for our professional products and flagship titles, such as The WSJ. This is paired with maintaining an understanding of internal stakeholder strategies and priorities AND publishers priorities to enable the generation of thoughtful solutions and agreements. Maintain data, contacts and notes in the CRM system. You Have Have deep experience with, and understanding of the media landscape. A genuine interest in new technologies that serve these communities is also important for your success. Experience of managing partnerships across media, telcos, associations and membership groups Proven experience in business negotiations and internal/external relationship management A minimum of 5 years experience in a strategic, advisory or relationship management position Occasional travel may be required. Cross functional stakeholder management/ influencing skills (internal and external) Able to build trusted relationships (EI / maturity / confidence /interpersonal savvy) Strategic thinking / business acumen Solution oriented approach to owning and accomplishing goals Strong organizational skills Budget management Project Management Preferred: Regional fluency in German - additional languages are desirable Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Partnerships & Licensing Job Category: Sales Union Status: Union role Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Excellent culture, team management role High visibility, high impact About Our Client Our client is a global law firm that operates across all major global business hubs, including key locations in Asia such as Singapore, Hong Kong etc. The firm fosters a collegial and professional environment, emphasising mentorship through structured training programs. They actively encourage social engagements & networking opportunities. It's strategic focus on energy transition, & clean tech positions it well for long-term growth. In line with the firm's growth ambitions in Asia, we are looking for an Asia - Head of Administration (based in Singapore) to lead the operational functions in Asia. This is a replacement headcount and is a " COO - Asia" equivalent role in most other competing setups. Job Description Reporting to the UK, this hire must be very comfortable in a highly matrix structure as it will have dotted lines to various functional heads such as CHRO, CFO, CAO & the Asia Managing Partner. This is a senior executive responsible for leading a (direct + indirect) team of 50 in Asia across finance, HR, IT, marketing, compliance & L&D. The incumbent has been with the firm for more than two decades and has grown with the role - indicating the firm's strong ability to retain and grow key talent. In this role, you: Oversee office operations including facilities, HR, finance, IT, and legal support services for Asia. Support budgeting, forecasting, and cost control initiatives. Ensure the integrity of the Firm's administrative and client records both digital and physical. Oversees record management and retention policies and implementations. Act as local project manager / steering committee member for technology, policy or process rollouts and other Firm initiatives. Ensure regulatory compliance and risk management across administrative functions. Work closely with the Asia Managing Partner to identify candidates for internal promotion to special counsel and/or the partnership and prepare initial drafts of memoranda supporting such. Collaborate with internal stakeholders across Asia, Europe & US to support large scale system rollouts and/or firm wide events. The Successful Applicant MBA or Bachelors in Business Administration, Finance, or another relevant discipline. More than ten years in a law firm, with a strong track record of leading teams in the Asia region. Strong leadership, strategic thinking, negotiation, and communication skills. Strong organizational skills and an ability to prioritize, meet deadlines and work well under pressure. Demonstrated team-building capabilities. Resourceful, proactive self-starter able to complete simultaneous projects with minimal supervision. Familiarity with Workday or other HRIS systems would be useful. Flexibility to travel and attend calls across time-zones on an ongoing basis. What's on Offer Our client, one of the top law firms in the world, is looking for an Asia operations leader who can create direct impact in delivering the highest service standards to internal & external clients while ensuring a consistent application of Firm policy. Compensation and benefits will be in the 90th percentile of the market for such roles and the firm prides itself in having excellent retention across levels. The firm has an incredibly collaborative and intellectually stimulating culture. Candidates who are currently leading Southeast Asia or another combination of markets for a law firm, will find this an excellent fit.

Posted Sunday, October 5, 2025 at 11:00 PM SUMMARY: The Regional Business Development Director is responsible for the long-term sales growth strategy and sales performance for the region. They define an overall approach by aligning customer needs and VSE's business objectives. They have a leadership footprint to a specific region, and play critical roles in customer account planning, growth strategy, marketing initiatives, and talent development. They are accountable for the sales team's work such as customer engagement, management and deliverables whilst promoting the development of sales and business development skills to their immediate team, and the development of new capabilities. DUTIES & RESPONSIBILITIES: Responsibilities include, but are not limited to: Collaborating with the Chief Growth Officer to set the strategic vision and marketing strategy within region. Maintains and prioritizes relationships with regional business unit leaders to ensure that their needs are met. Works closely with cross-functional business groups and business unit leaders to support new business development and customer retention to drive strong monthly/quarterly/annual sales accomplishments. Draft and execute annual goals and strategies that are aligned with our long-term vision. Lead EMEA team through the annual strategic planning process and manage team's execution of strategies to meet annual goals. Provide progress updates to senior leadership. Ability to manage a large number of active accounts while simultaneously uncovering and aiding sales teams with closing new sales opportunities. Leading a team of directors and managers; responsible for recruitment, development, and retention of a culturally diverse team. Other duties as assigned. MINIMUM REQUIREMENTS: Bachelor's degree in business, economics, aviation or international relations. 10 years of direct sales experience within our industry. 2+ years of experience in a leadership role. 5+ years of analytical experience. Demonstrated ability to drive customer outcomes, and strong understanding of how business groups inter-relate. Experience working in one or more Emerging Markets. Strong business acumen for uncovering, evaluating, growing and closing sales opportunities within a dynamic and extremely time sensitive environment. Demonstrated track record in developing and rolling out sales offerings. Articulate verbal communication, professional business writing and presentation skills. PREFERRED REQUIREMENTS: Master's degree in business, economics, aviation or international relations. 14+ years of customer service/sales experience. 10+ years in aviation industry. 10+ years in a leadership position. First class intellect, and charismatic presence; ability to inspire a team. Rigorous analytical mindset. Enthusiastic and passionate - excited about Kellstrom and aviation, and the possibilities of growing our business. Process and detail orientated. Strong interpersonal skills and experience presenting to executive audiences. Team orientated with an ability to work well with a range of people. OTHER: The selected applicant will be subject to a background check and pre-employment drug screening. At VSE, we don't just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that's why we're committed to providing a workplace that goes beyond just a job-it's a place where you can truly flourish. When you choose VSE, you're choosing a company that prioritizes YOU. Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise? Join VSE and let's take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Regional RevOps Operations Partner at iManage Means You are the connective tissue between global strategy and regional execution. You will translate the work of our Global Revenue Operations Center of Excellence into meaningful, measurable impact within your region. This role gives you a front-row seat to how a world class revenue engine operates. You will influence how we forecast, segment, enable, partner, and activate go to market motions across Sales, Marketing, Partners, and Customer Experience. You'll serve as a trusted advisor to Regional Leaders and a strategic partner to cross functional teams, ensuring that global frameworks land successfully in region, gaps are surfaced quickly, and insights flow back into the organization. Your work will directly shape pipeline generation, performance management, partner engagement, and customer success outcomes. iM Responsible For Strategy and Operating Rhythm Running the full regional operating rhythm in alignment with global cadence, including forecast calls, pipeline reviews, QBRs, customer retention, and health reviews. Applying global segmentation, territory models, and coverage frameworks across direct, partner, and customer success motions. Supporting Regional Leaders in aligning organizational structures with global coverage principles. Driving accountability to global performance metrics including pipeline coverage, win rates, NRR, partner sourced ARR, and product performance. Enablement Reinforcing adoption of global frameworks and methodologies across Sales, Partners, and Customer Success. Supporting execution of global enablement programs and workshops in region. Ensuring new hires complete global onboarding programs. Validating that managers are coaching teams consistently against global standards. Providing feedback to the Enablement CoE on where content or training needs localization. Sales Development Ensuring SDRs follow global inbound qualification and routing rules for direct and partner-sourced leads. Applying global account targeting tiers to outbound prospecting. Monitoring SDR productivity and escalation of gaps into the CoE Pipeline Programs Supporting Field Marketing with data so they can activate global campaign and event playbooks in region. Ensuring SDRs and AEs execute follow up cadences and partner sourced opportunities are logged accurately in Salesforce. Tracking pipeline attribution consistently across direct, partner influenced, and partner sourced pipeline. Operations and Systems Ensuring adherence to global workflows across opportunity stages, renewals, partner routing, and cross functional processes. Monitoring adoption and impact of core GTM tools including Salesforce, Clari, Salesloft, Seismic, Totango, and Gong. Flagging recurring data quality issues and partnering with the Ops CoE to address them. Providing regional feedback on workflow friction and system gaps. Reporting and Insights Delivering regional forecasts and QBR submissions using global templates, inclusive of direct and partner KPIs. Using global dashboards to coach regional leaders and GTM managers. Surfacing insights back to the CoE on competitive trends, customer and partner overlap, and local adoption patterns. Cross Functional Ways of Working Partnering with Field Marketing to ensure global playbooks are executed in region and pipeline attribution is captured. Supporting Partner Development Managers by ensuring partner-sourced and influenced pipeline is tracked and joint account planning frameworks are followed. Ensuring Sales Engineering activity is captured in systems and SE capacity usage is visible. Ensuring Customer Success data on health, adoption, and NRR flows into global dashboards and success playbooks are applied consistently. Collaborating with Professional Services as the scope of engagement continues to evolve. iM Qualified Because I Have Experience in Revenue Operations, Sales Operations, or a similar GTM strategy role. Strong understanding of B2B SaaS operating rhythms and metrics. Experience working with Sales, Marketing, Partners, and Customer Success teams. Hands on experience with Salesforce and other core GTM tools. Ability to influence leaders and drive accountability across teams. Strong analytical and problem solving skills with a bias for action. Clear communication skills and the ability to translate complexity into actionable insights. Bonus Points If I Have Experience working in a global operating model or matrixed environment. Background in Sales Development, Field Marketing, Channel programs, or Customer Success operations. Familiarity with Clari, Salesloft, Seismic, Totango, Gong, or similar GTM systems. Experience driving adoption of global frameworks across multiple regions. Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high impact challenges by leveraging cutting edge technologies and best in class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well being, strengthens professional resilience, and empowers parental success through expert led training and resources. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work . Our intelligent, cloud enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation . click apply for full job details

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Our Subscriptions team is focused on expanding recurring revenue streams and improving customer lifetime value by designing and launching compelling membership models, benefits, and payment experiences across our product ecosystem. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry changing platform. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Job Responsibilities Own the end to end strategy, P&L, and success metrics for all subscription and membership offerings. Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics. Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn. Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization. Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner. Job Requirements Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes. Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements. A data informed work style, viewed through a compassionate lens of the user. A passion for building delightful customer facing products and experiences. Experience shipping and iterating on successful software or financial products at scale. The ability to collaborate well with designers, engineers, QA, marketing, compliance, growth. Bachelor's degree or equivalent experience. Domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred. Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work flexibility adoption. Flexi work hour and hybrid or remote set up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet . Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.

Enterprise Customer Success Manager London Justt helps many of the world's largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals. We're a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world. We're looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you'll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You'll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion. What you'll do Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights Identify and execute expansion opportunities end-to-end to achieve account growth targets Define and drive retention strategies through structured account plans to meet retention goals Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities Deliver client training and enablement sessions to drive value realization Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements 5+ years of experience as a Customer Success Manager managing enterprise accounts Proven track record in project management and cross-functional collaboration Strong analytical mindset with the ability to interpret data and translate it into insights and actions Demonstrated success in building and growing long-term, value-driven customer relationships Comfortable operating in fast-paced, dynamic environments Willingness to travel several times a year Experience in the payments industry - an advantage