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About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

The Company Pet Media Group (PMG) is the world's largest operator of online marketplaces within the pet category. We assist over 10 million consumers every month in finding the pet of their dreams through trusted and local brands, in a way that is both safe and transparent for pets and their caregivers. We are a profitable, fast-growing scale-up and have grown rapidly from inception in 2019 to today. As a business, we have revenues exceeding 18 mUSD and an EBIT profitability of >35%. Backed by world-class investors such as Verdane Capital and a number of high-profile family offices, our journey has only begun as we expand our portfolio of leading brands within the pet vertical. In the UK, Pets4Homes is already the dominant marketplace, rehoming more than a million pets per year. However, we still have significant room to deepen breeder engagement, strengthen retention, and expand market penetration. Context for the Role Breeders are central to the success of Pets4Homes. As we continue evolving from a classifieds model to a payments-enabled marketplace, building stronger, deeper relationships with breeders is critical. We are hiring our first Customer Success Manager to help increase breeder market penetration and retention across the UK. This role exists to ensure breeders are active, engaged, supported, and achieving success on the platform. The work is primarily digital, conducted through calls, CRM workflows, and online community engagement. However, occasional in-person breeder visits and events are important for strengthening relationships and trust. This is a foundational hire within our UK breeder operations team. You will work closely with the Head of Breeder Strategy & Operations and play a key role in building a scalable breeder success engine over time. Key Responsibilities Breeder Retention & Engagement (Primary Focus) Build and manage trusted relationships with priority breeder accounts. Ensure breeders are active, engaged, and achieving positive outcomes on the platform. Proactively identify and address churn risks or dissatisfaction. Handle disputes and sensitive cases with empathy, authority, and calm professionalism. Market Penetration & Activation Execute outreach and activation playbooks to increase breeder coverage across the UK. Convert multi-channel or hesitant breeders into consistent Pets4Homes users. Support adoption of Pet Payments by clearly explaining benefits and handling objections confidently. Community & Reputation Management Represent Pets4Homes constructively within online breeder communities, particularly on Facebook and forums. Respond to brand mentions and reviews with balanced, empathetic, and confident communication. Build credibility within the breeder ecosystem through thoughtful public engagement. CRM & Operational Execution Execute structured outreach and follow up cadences in HubSpot. Maintain clean account records and strong pipeline hygiene. Manage operational breeder-related tasks such as lead chasing, and resolution coordination. Work comfortably with supporting tools such as surveys and lifecycle marketing systems. Insight & Continuous Improvement Identify patterns in breeder objections, frustrations, and behaviours. Provide structured feedback to improve messaging, workflows, and internal processes. Contribute to refining and evolving breeder engagement playbooks over time. Who You Are Relationship First but Commercially Aware You build trust with sceptical or defensive stakeholders while still driving progress and outcomes. Confident Communicator You write clearly and persuasively across channels, including public responses and community engagement. You demonstrate quiet confidence rather than ego. Emotionally Intelligent You handle emotionally charged conversations calmly. You are empathetic but firm and able to de escalate conflict effectively. Structured and Methodical You are organised, disciplined, and comfortable following defined playbooks. You keep systems tidy and operate with consistency. Digitally Fluent You are comfortable learning new tools quickly and operating within CRM and marketing systems, without needing to be highly technical. Comfortable in a Scale Up Environment You are proactive, adaptable, and capable of operating with weekly oversight rather than constant direction. Experience & Requirements 3+ years in Customer Success, Account Management, Inside Sales, or a relationship driven commercial role. Experience managing multiple small business accounts. Strong objection-handling capability. Familiarity with CRM systems (HubSpot preferred). Experience engaging with customers in online communities is beneficial. Marketplace experience is helpful but not required. Compensation Competitive base salary (benchmark range £40,000-£50,000, dependent on experience) Performance based bonus aligned to activation, retention, and adoption outcomes Flexible working arrangements Travel expenses covered for breeder visits and events What We Offer A pivotal role in a fast growing, mission driven company Direct impact on market penetration and breeder experience in the UK Close collaboration with senior leadership and meaningful ownership from day one The opportunity to help shape the future of trusted pet rehoming in the UK

In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine - building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. This is not an "ordinary" Customer Success role. But if you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! Quick background on Spruce Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat ( ). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating. We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we're having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line. Having raised a substantial Seed round last year and with strong customer demand, we're scaling the team to massively grow our impact. We're now starting to expand beyond heat pumps and ultimately want to build an operating system for the whole home renewables supply chain. The Role You'll be working closely with Esme, Jamie, Rob, Ashley, and Hector at the centre of our commercial operation. You'll have direct relationships with hundreds of installation businesses across the UK, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be: Drive expansion & commercial growth - you'll unlock a huge amount of value in our existing customer base by increasing product usage, growing accounts, and helping installers see what's possible. A big chunk of our revenue growth will come directly from your work. Become our customers' most trusted partner - you'll build close relationships with our installers, becoming the person they turn to when they want to grow their business. You'll be the first to hear when something's not working and the first to spot an opportunity to help them do more. Create a world-class onboarding experience - you'll own the initial experience for new installers we sign up, making sure their whole team quickly gets to grips with Spruce and feels the impact right away. Be the voice of the customer internally - you'll be the primary source of feedback and insight for Product decision making, directly shaping the improvements and features we build. Your understanding of what installers need and value will drive our roadmap. Build the systems & playbooks that scale us - you'll continuously be trying to automate yourself by improving our self-serve guides and FAQs, developing and managing LLM agents, creating training content, building more effective onboarding processes, and working with our devs and designers to bring tips and tutorials onto the platform. You'll own revenue targets, be rewarded based on the growth and retention of your accounts, and you'll have a direct influence on company strategy. The reason our customers love us is because we genuinely care about their success, and that starts with you. You'll have at least 2 years work experience and you'll ideally be: Relentlessly proactive - you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done; A natural "people person" - you love working with people, find it easy to warm to them and quickly put them at ease; A brilliant communicator - you write compelling, concise copy and can explain complex concepts simply; Deeply curious - you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail; and you'll hopefully also love heat pumps! Base salary £40-60k, plus 20% on-target bonus (£50k-£72k OTE) Slice of equity (options) in the company ️33 days holiday and opportunity to work from abroad for another 30 days each year Hybrid working: Min. 3 days in-person a week (London or Bristol) Workplace Nursery Benefit scheme (YellowNest) Cycle to Work scheme Brilliant team to learn from and massive opportunity to grow Meaningful, impactful work that genuinely improves the world. Working at Spruce We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight. You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense. We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions. We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back. Feedback is constant, direct, and kind - we'll tell you when something isn't working and expect the same honesty (and empathy) back.

The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses. Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start up energy and the security of private equity backing. It's an inspiring time to join the team! Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best in class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The Director of Corporate plays a pivotal role in shaping and leading our corporate advisory services, overseeing the Risk & Reward, Pensions, and Employee Engagement teams. This strategic leadership role drives the development and delivery of market leading corporate financial planning solutions, ensuring a cohesive and commercially focused client experience that supports retention, growth, and revenue targets. The postholder is responsible for developing innovative, compliant, and high performing solutions that address the complex needs of our corporate clients while ensuring we remain at the forefront of the financial planning and employee benefits market. Responsibilities Strategic Leadership & Vision Develop and execute the corporate strategy in alignment with Titan's growth ambitions, working closely with executive leadership. Act as the strategic lead across all corporate service lines: pensions, employee engagement, and risk/reward. Monitor trends in legislation, financial markets, and corporate needs to ensure offerings are competitive, relevant, and future focused. Serve as a member of the senior leadership team, contributing to wider organisational strategy, culture, and governance. Client Growth & Revenue Generation Drive business development efforts to acquire and retain mid to large corporate clients. Identify opportunities for cross selling and upselling across the business to maximise client lifetime value. Execute targeted growth strategies in mid-large corporates, leveraging Titan's vertically integrated model (financial planning investment custody). Develop pricing and service models that drive sustainable profit growth while meeting client needs. Lead high level client relationships, providing thought leadership, commercial insights, and strategic guidance. Oversee pricing, proposition value cases, and develop commercial models to drive profitability Team Leadership & Operational Oversight Lead and inspire cross functional teams (Risk & Reward, Pensions, and Employee Engagement), ensuring clarity of purpose, accountability, and performance. Set clear KPIs and targets aligned to service excellence, regulatory compliance, and commercial outcomes. Create a culture of innovation, collaboration, and continuous improvement across the corporate function. Oversee operational processes and service delivery standards to ensure efficiency, compliance, and client satisfaction. Risk Management & Governance Ensure that all corporate services operate in full compliance with FCA regulations, pensions legislation, employment law, and internal risk policies. Lead governance frameworks to monitor and manage risk exposure across all corporate client relationships. Champion a strong risk aware culture across teams, supporting robust decision making. Product & Proposition Development Oversee the design and enhancement of corporate financial solutions, including group pensions, flexible benefits, total reward, and employee engagement platforms. Collaborate with marketing and proposition teams to enhance brand visibility, thought leadership, and sales enablement for corporate offerings. Ensure products are commercially viable, client centric, and adaptable to market shifts. Experience required Essential: Proven senior leadership experience within corporate financial planning, employee benefits, or wealth management. Deep knowledge of pensions (DB, DC, group schemes), reward strategies, and employee engagement models. Track record of delivering revenue growth through strategic client engagement and solution design. Strong understanding of FCA compliance, risk frameworks, and financial product regulation. Commercial acumen and ability to build high value relationships with C suite clients. Desirable: Experience scaling operations or leading a function through transformation/growth. Experience within a private equity backed or fast scaling business. Skills, Competencies & Qualifications (Essential & Desirable) Key Skills and Competencies Strategic thinking with commercial and financial insight Inspirational leadership and people management Exceptional client relationship and stakeholder management skills Deep technical understanding of corporate pension and benefits structures Strong communication and presentation skills Analytical with a solution oriented mindset Change and transformation leadership Essential: Chartered Financial Planner or equivalent qualification. Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Some of our benefits Competitive salary Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job related activities.

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Our Subscriptions team is focused on expanding recurring revenue streams and improving customer lifetime value by designing and launching compelling membership models, benefits, and payment experiences across our product ecosystem. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry changing platform. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Job Responsibilities Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings. Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics. Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn. Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization. Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner. Repeat: Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Job Requirements Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes. Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements. A data informed work style, viewed through a compassionate lens of the user. A passion for building delightful customer facing products and experiences. Experience shipping and iterating on successful Software or Financial products at scale. The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth. Bachelor's degree or equivalent experience. With domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred. Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet . Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.

Overview BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We are honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024. Role We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients. Responsibilities Act as a trusted advisor to clients, ensuring their success with our products and services Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value Deepen existing partnerships by delivering tailored value propositions that increase share of wallet Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention Proactively identify and resolve customer challenges, ensuring swift issue resolution Analyse account performance data to provide strategic insights and drive informed decision-making Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business Drive adoption of AI and automation tools to improve client experience and operational workflows What we need from you Proven experience in account management, customer success, or a similar role within Payments or FinTech. Deep understanding of crypto, blockchain, stablecoins, or digital assets. Strong track record of managing and growing enterprise-level accounts. Exceptional relationship management, negotiation, and communication skills. Strategic mindset with a history of driving revenue growth within existing accounts. Strong analytical skills to assess performance and identify areas for improvement. Proven track record of improving processes and efficiencies through AI and automation. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment What you can expect from us Fair and competitive salary at every stage of your growth Meaningful ownership in the business through our employee option scheme Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets Note At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started. About the role We are looking for a Director of Product Growth who is a builder with a founder mindset. You are a leader who builds experiment first teams and ships 0 1 features and products that actually move the business. Your mandate is to replace "gut feel" with a rigorous science of growth. You will architect an engine where the "rate of learning" is the leading metric, using rapid prototyping and experiments to validate hypotheses with relentless velocity. This role goes beyond simple optimisation. You will own the commercial customer journeys - from designing acquisition loops to solving for long term retention and upsell. You will use your deep fluency in unit economics to uncover hidden potential and prioritise the work that drives tangible ROI. You will work closely with Zego's leadership team, not only deeply influencing the now, but helping steer the future direction of our products and customer experience. Our Product teams At Zego, we operate with distinct, highly collaborative, and cross functional product teams. As Director of Product Growth, you will lead our dedicated Growth Squads. Autonomy & Ownership: Each squad autonomously owns their area of the Zego product. They are empowered to solve problems, not just build features. We give teams outcomes to own, not just outputs to deliver. Cross Functional Setup: Your teams are made up of Product Managers, Product Designers, and Engineers working side by side. We believe the best ideas come from anywhere, so we collaborate deeply rather than handing off work over a wall. Diverse Backgrounds: We know that great Product people come from a variety of backgrounds. You don't need a specific degree to work here; you just need to be customer obsessed, data literate, and ready to move fast. Our toolkit We believe the tools don't make the Product Manager, but the right stack helps us move with velocity. Here is what we use to build, measure, and learn: Collaboration: Notion, Whimsical, Slack, Google Meet. Design, Prototyping & User Testing: Figma, Figma Make, Maze Data & Analytics: Snowflake, Amplitude, Hotjar, Looker Thinking & Strategy: Gemini Automations: Claude Code, Zapier What you will be doing Help Architect the Growth Engine: You will build and embed an experiment led culture across the organisation, moving us away from "gut feel" to a rigorous, data backed cadence of A/B and multivariate testing. Help Define the Commercial Strategy: You will work together with key functions - Pricing, Marketing/Brand, and Insurance Carriers - to define acquisition models, using data to tailor journeys to consumer behaviour and improve our quote to purchase conversion. Unlock New Revenue Streams: You will lead the discovery and launch of 0 1 new propositions, taking concepts from "loose hypotheses" to scalable revenue drivers. Optimise the Full Lifecycle: You will look beyond just "signing up" users. You will own the strategy for activation, retention, up sell, and habit formation, ensuring our customers find value early and continue to find value with us. Lead & Upskill the Team: You will mentor and coach Product Managers across the team, instilling a customer first mindset and raising the bar for our data capabilities. Drive AI Innovation: You will actively identify and implement AI tools to materially accelerate product development, content generation, and data analysis within your team. Bridge the Gap: You will partner cross functionally with Engineering, Data Science, and Marketing to ensure our growth strategy is technically feasible, commercially viable, and delivered with relentless velocity. What you will need to be successful Master of "Build Measure Learn": Deep experience in prototyping and designing rigorous experiments (A/B testing, multivariate) rather than relying on gut feel. Commercial Fluency: Deep understanding of unit economics and data manipulation fluency. Your modus operandi is to uncover potential and prioritise core business metrics, not just "loose" hypotheses. Relentless Velocity: A track record of rapid building and testing. You help engrain the mindset of "minimum viable feature" and implement it fast. Calculated Risk Taker: You are bold and willing to take calculated risks, bringing key stakeholders along throughout the whole journey. Full Funnel Vision: You are obsessed with Retention and Upsell, not just Acquisition. Hands On Operator: You are not just a "strategist" or a "salesman". You are comfortable with hands on execution (even taking charge of a squad if needed). AI Proficiency: You have clear examples of how you have used AI to accelerate your or your team's product development work materially. What's it like to work at Zego? Joining Zego is a career defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! There's more to Zego than just a job - Check out our blog for insights, stories, and more. We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

We'repartnering with a growing, multi-site healthcare and wellness brand to appoint a Senior Marketing Manager as part of their next phase of expansion. This is a premium businessoperatingacross multiple UK locations, delivering high-quality patient services. With strong demand and ambitious growth plans, they are now looking for an experienced marketing leader to drive performance and brand positioning across the group. The Opportunity This is a hands-on, commercially focused senior marketing role combining strategic ownership with day-to-day execution. Working closely with senior leadership, booking/sales teams, and specialist agency partners, you willbe responsible forincreasing qualified enquiries,optimisingconversion performance, and elevating brand presence across all locations. It would suit a commercially minded marketing all-rounder who thrives in a fast-paced, growth environment and is comfortable balancing big-picture thinking with hands-on delivery. Key Responsibilities Develop and lead marketing strategy to drive measurable growth across multiple sites Manage and collaborate with external agencies across paid media, creative and performance channels Work closely with internal booking/sales teams tooptimisethe end-to-end funnel (enquiry to confirmed appointment) Enhance lead generation and conversion pathways across website, landing pages,advertisingand follow-up communications Own CRM and email marketing performance, including automation, segmentation, nurturejourneysand retention activity Support paid media strategy across Meta,Googleand remarketing channels tomaximiseROI and lead quality Oversee website content and landing pageoptimisationvia WordPress (or similar CMS) Develop creative campaign concepts aligned to premium positioning Monitor KPIs and reporting, turning insight into actionable improvements Maintain brand consistency and a high-quality tone across all marketing touchpoints About You Proven experience in a senior marketing,growthor performance-focused role Strong understanding of lead generation, conversionoptimisationand full-funnel performance Deep CRM and email marketingexpertise Confident managing agency relationships and external suppliers A blend of creative thinking and technical marketing capability Comfortable operating both strategically and hands-on Experience with paid media strategy and scalable acquisition models Strong cross-functional communication skills Experience within healthcare, wellness, or other premium consumer services Understanding of high-consideration purchase journeys Familiarity with marketing analytics platforms (e.g.HubSpot, GA4, Looker Studio, Hotjar or similar) Strong eye for brand and creative direction Why Consider This Role? High-visibility position with real ownership and impact Opportunity to combine performance marketing with brand building Collaborative, ambitious leadership team Clear growth trajectory within a multi-site business

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit . WHAT YOU'LL BE DOING: Act as a senior lead in the day-to-day management of the vertical, partnering closely with the Associate Director to set priorities, drive strategy, and ensure operational excellence across all initiatives. Develop and own strategic perspectives on key deal terms, asset valuations and partnership structures to inform negotiation strategies and executive decision-making. Synthesize data, research, and performance insights into clear, compelling client narratives and strategic recommendations for the partnership and the activations. Proactively identify, evaluate, and articulate high-value partnership opportunities, strategic alignments, and growth drivers for both existing andprospective partners. Lead and facilitate high-level strategic brainstorming and planning sessions to develop innovative, insight-led activation campaigns with measurable business impact. Own delivery of comprehensive project and campaign recaps, translating performance analysis into actionable insights and optimization recommendations for clients and internal stakeholders. Oversee vertical-level reporting, including weekly and quarterly performance trends, competitive intelligence, and executive-ready insights for senior leadership. Govern and evolve the brand guidelines database, ensuring consistent application across all partnerships and serving as a central source of truth for internal and external teams internationally. Drive cross-functional alignment through leadership participation in weekly brand strategy meetings, cross-team reviews, and key planning forums. Lead property planning sessions to ensure efficient creative development work flows, disciplined review cycles, and on-time approvals. Serve as a trusted internal subject matter expert on sponsorship strategy, best practices, compliance, and partnership guidelines across the organization. Provide senior oversight of global brand partnership execution, including complex property and talent integrations tied to key tentpole events. Build, cultivate, and manage senior-level relationships with clients, partners, and agencies to drive long-term satisfaction, retention, and growth. Partner closely with strategy, analytics, and measurement leads to deliver robust, data-driven insights, research findings, and performance reporting. Lead specialized initiatives and manage vendor relationships to ensure seamless execution of complex programs and strategic priorities. Attend international events where the given partnership(s) are being activated and be a Wasserman representative and lead POC on site, ensuring smooth delivery of the partnership and building strong relationships between agency, client, partners and third parties. WHAT YOU NEED: Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Wasserman is seeking a dynamic Snr. Manager to lead within the Brands & Properties client team, specifically within Strategy & Consulting. In this role, you will play a key part in driving client success by overseeing strategic initiatives, managing partnerships, and ensuring seamless execution across projects. You will guide and support account team members, contribute to high-impact client reports and presentations, and maintain strong relationships through exceptional client service. Acting as the voice of the client within the organization, you will champion their goals, uphold quality standards, and help deliver innovative partnership, marketing & experiential solutions that advance business objectives. This Snr. Manager role is a global role, dedicated to a multinational financial services client. They have secured a new multi-year global sports sponsorship, which will commence in April 2026, and this role will be working on the international rollout & delivery of this high-profile sports sponsorship.- Provide senior oversight of the creative approval process for brand sponsorship programs, ensuring all national and local partner assets meet brand standards, compliance requirements, and strategic objectives.- Maintain deep, up-to-date knowledge of client products, services, and business objectives to deliver persuasive presentations, strategic recommendations, and partnership proposals. Minimum of a Bachelor's Degree (nice to have) 5-7yr work experience is ideal - sports experience is preferred Up-to-date knowledge of the sports and entertainment industry, with a working knowledge of what's happening across culture today and into tomorrow. Must be proficient in Microsoft Suite, particularly with PowerPoint and Excel. The ability to multi-task and self-manage to meet deadlines and handle multiple priorities. Must be flexible and comfortable to assume multiple roles as needed by the team. Efficient communicator, with internal as well as client stakeholders, who is able to drive decisions. Carries out responsibilities with minimal direction. Possess an interest in the role of technology, including digital and social media platforms, in today's consumer sports and entertainment experience. Strong attention to detail and highly organized. Ability to line manage and support the career development of others, as well as contribute to the wider team. Ability to think creatively in a team environment. Happy to travel internationally to key sports events and key client events. Must be flexible and react calmly under stressful circumstances. Ability to stay poised and professional when working with well-known talent. Ability to travel for partner programs or activations as required.- Experience in financial services or other highly regulated industries is desirable however not essential.

About The Role Strengthen the Partnership. Amplify Performance. Accelerate Microsoft led Growth. Intercity is a Microsoft First MSP, and our alliance with Microsoft is at the heart of our growth strategy. We're hiring a commercially driven, strategically minded Microsoft Partner Manager to elevate our partnership and turn alignment into real revenue, margin, and market advantage. This is a high impact, externally focused role owning the Microsoft relationship across UK SME & C sectors. You'll work directly with senior Microsoft stakeholders while driving alignment across Sales, Marketing, Propositions and Leadership internally. What You'll Own Strong exec level engagement on both sides Tight alignment between Microsoft priorities and Intercity growth goals Maximum performance across funding, programmes and incentives Increased visibility of Intercity's capability and impact within the Microsoft ecosystem This role blends strategic partnership leadership with commercial optimisation and growth delivery. What You'll Do 1. Strategic Alliance Leadership Build and execute a clear Microsoft alliance strategy aligned to Intercity's objectives Map Microsoft sales plays to Intercity propositions & customer needs Establish and maintain an exec engagement framework 2. Executive Relationship Management Own senior relationships across Microsoft UK Act as Intercity's senior advocate within the ecosystem Ensure our value, performance and growth potential are well understood and championed 3. Commercial Performance Maximise CPOR, PAL, MCI funding, COOP and other programmes Drive optimised rebate & incentive performance Own the exec level scorecard for revenue, margin and growth Identify and lead performance improvement initiatives 4. Revenue & Pipeline Acceleration Uncover growth opportunities within the Microsoft ecosystem Turn alignment into real pipeline through Sales, Marketing & Propositions Strengthen Marketplace positioning and "win wire" presence 5. AI & Innovation Leadership Support and accelerate Intercity's Microsoft AI agenda (including Copilot) Champion Microsoft AI positioning internally and externally Stay ahead of Microsoft's evolving priorities 6. Enablement & Market Insight Equip internal teams with Microsoft programme knowledge Monitor licensing, incentives and competitive shifts Feed insight into strategy and decision making How You'll Be Measured Strength and depth of executive alignment Revenue & pipeline growth driven by the Microsoft alliance Funding, rebate and incentive optimisation Microsoft related customer acquisition & retention Increased ecosystem visibility & influence About You You're commercially sharp, strategically confident and credible in Microsoft environments. You understand how Microsoft really works. Structure, incentives, programmes and ecosystem, and can convert partnership potential into tangible performance. Experience Proven Microsoft partner/alliance/channel management experience Strong knowledge of incentive programmes, partner centre, licensing Vendor management with commercial outcomes Background in sales, marketing or partnership led growth Experience across commercial and/or public sector Comfortable influencing at exec level Skills Strategic mindset with strong execution discipline Excellent relationship builder at senior levels Commercially focused and target driven Collaborative, cross functional operator Analytical, data led and insight driven Professional, credible, high integrity What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Go back Blackpool Teaching Hospitals NHS Foundation Trust Microbiology Manager 8a The closing date is 04 March 2026 As a Band 8a laboratory manager in the Microbiology Department the post holder will be responsible for the operational and technical delivery of the service and management of all sections of Microbiology including Bacteriology, Virology, Mycology, Parasitology and Molecular Diagnostics, as well as maintenance of UKAS accreditation to ISO 15189. The post holder is the Microbiology budget holder and will take a lead role in the management and development of all staff within the Department. Main duties of the job The role involves leading the operational, technical and workforce management of the Microbiology Department, ensuring high quality service delivery across Bacteriology, Virology, Molecular Diagnostics, Parasitology and Mycology, maintaining UKAS ISO 15189 accreditation, managing the budget and developing staff. Working for your organisation The Pathology Department at Blackpool Teaching Hospitals is part of the Lancashire & South Cumbria Pathology Service, a 4-Trust collaborative network focussed on coordinating services, adopting new technology, achieving best value and improving patient outcomes whilst maintaining pathology services across all sites. Main duties of the job The post holder will work to meet the objectives of the Pathology Directorate and the Blackpool Teaching Hospitals NHS Trust through effective teamwork, communication, planning, staffing and resource management. As a Band 8a in the Microbiology Department the post holder will be responsible for the operational and technical delivery of the service and management of all sections of Microbiology including Bacteriology, Virology, Mycology, Parasitology and Molecular Diagnostics, as well as maintenance of UKAS accreditation to ISO 15189. The post holder is the Microbiology budget holder and will take a lead role in the management and development of all staff within the Department. Additional duties will be undertaken as directed by the Pathology Directorate Manager in consultation with the post holder. About us The Pathology department at Blackpool Teaching Hospitals NHS Foundation Trust is member of the Lancashire & South Cumbria Pathology Service which is a collaborative pathology network made up of four partner Trusts , they are University Hospitals of Morecambe Bay NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire Teaching Hospitals NHS Foundation Trust and Blackpool Teaching Hospitals NHS Foundation Trust. The aim is to transform pathology services and patient pathways by ensuring a coordinated approach for local services that drives the adoption of new technology, seeks best value, service quality and investment to improve patient outcomes. Pathology is essential to the delivery of all patient pathways and will be continued to be delivered on all 4 hospital sites. Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac, Haematology and Cystic fibrosis patients. As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. Job responsibilities To ensure the department is operating in accordance with national guidance and maintain UKAS accreditation ISO 15189 standards & regulatory requirements. To be responsible for the technical leadership for service developments which clinical teams and Consultant Microbiologists or Clinical Scientists may wish to introduce. To monitor and maintain the high professional standards of the Microbiology service and initiate remedial action where necessary. To plan, oversee, perform, and technically validate all Microbiological investigations to a high level of competence. To oversee the technical validation of test results prior to reporting, ensuring the standard operating procedures as agreed by the Consultant Microbiologists are followed. To be responsible for the data management of results on the laboratory computer systems to ensure they are reported accurately and in a timely manner. To implement and monitor Internal and External Quality Assurance Schemes. To ensure the effective and timely commissioning of new equipment in Microbiology to ISO 15189 standards. To give technical support and guidance to all Microbiology staff, clinical staff and for research / clinical trials involving Microbiology. To implement Microbiology polices and maintain all documentation. To ensure stock levels are maintained to the required level within Microbiology. To ensure equipment within the department is fit for purpose, monitored, working at optimal performance and support collation of maintenance records. To implement new methodology into Microbiology in accordance best practice and accreditation and regulatory requirements. Personal To ensure the effective deployment of Biomedical Scientists in the department. To ensure comprehensive EWP rotas are prepared in a timely fashion. To develop close working relationships and communicate effectively with the Consultants and Clinical Scientists in the Microbiology Department. SUPERVISORY / MANAGEMENT DUTIES To be a member of the Pathology Management team and deputise for the Pathology Directorate Manager as required. To represent the Microbiology Department at the Pathology Directorate meetings To be named Quality Lead for the department. To be named Health and Safety lead for the department. To work with the Pathology Directorate Manager and other local heads of service to develop strategic plans and policy for Microbiology/Pathology, including technical leadership for any collaborative working across the network. To contribute to the planning of decisions regarding laboratory repertoire and equipment procurement. To provide statistical information within Microbiology and produce written reports. To contribute to the recruitment, appointment, and retention of staff in line with Trust polices and guidelines. To take the lead in control of staff deployment and maintain discipline in Microbiology according to Trust Policy. To ensure compliance with statutory regulations, Health and Safety, fire etc. in the section. To conduct annual appraisal for the Team leaders and ensure all staff have an appraisal once a year and ensure developmental needs are actioned. To undertake responsibility for counselling, grievance, and welfare matters. To contribute to the analysis and workforce planning needs of the Microbiology establishment and skill mix as appropriate to the safe provision of service. To organise staff in covering the 24-hour working patterns of Microbiology. To oversee the monitoring and recording of attendance, holidays, special leave, and sickness absence. Monitor cost effectiveness with the Microbiology budget and contributing to Waste Reduction Schemes To lead on business case development for staff, equipment purchases or new service or strategic developments. TEACHING / DEVELOPMENT / COMMUNICATION To co-ordinate induction, training and development of all staff in Microbiology. To ensure personal compliance with regards to mandatory, professional and personal development according to service needs. To ensure personal compliance with professional codes of conduct and personal development according to service needs. To facilitate two-way communication between higher management and staff. To promote the service and enhance the reputation of the department. To develop appropriate links with colleagues in the Pathology Clinical Network and Public Health Agencies and other stakeholders. To maintain up-to-date knowledge of methodology and technology in all aspects of Microbiology. To ensure all staff are competent to perform microbiological techniques and relevant tasks and maintain up to date records of the staff competencies. To provide mentorship to technical staff within Microbiology and to encourage continual professional and personal development. To provide support and supervision for staff engaged on work related study including portfolios and apprenticeships. CLINICAL GOVERNANCE To be the Departmental Quality Lead To ensure that incidents and complaints are investigated in a timely manner and appropriate actions implemented. To ensure that Quality Management Systems are maintained as scheduled. To work within regulatory and accreditation requirements, Trust policies and protocols. To ensure confidentiality is maintained in accordance with the Data Protection Act. FINANCE To be responsible for the Microbiology budget, producing a balanced budget and achieving financial control and improvement targets Person Specification Education and Qualification HCPC Registered Biomedical Scientist in Microbiology Fellowship of IMBS, MSc Microbiology or equivalent experience Management Qualification Experience and Knowledge Significant experience as a senior BMS within a Microbiology department Substantial leadership experience Knowledge of COSHH, health and safety legislation pertaining to Clinical Microbiology laboratories . click apply for full job details

Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.

At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. Job Description Reporting into our Early Careers Manager and working primarily out of our newly opened office in the centre of Birmingham with occasional travel to our other UK offices. The Early Careers Partner will develop others and drive our apprenticeship, scholarship, intern, graduate and T-Level programmes and other outreach and early career activities. Overseeing both the academic and pastoral support of our early career community, identifying training and development opportunities for them to progress their careers and realise their full potential. Becoming a mentor, coach, advisor, teacher and trusted confidant. The Early Careers Partner will work with HR and TA to build our talent pipeline for Smiths' future and raise our profile as an employer of choice. This is a full-time role, based out of our Birmingham office 4 days per week. Duties: To lead and deliver a high-quality apprenticeship programmes across our Group functions for new staff and existing employees that supports the growth, development and success of apprentices Partner closely with HR, our TA team and hiring managers to recruit and attract new candidates Create and deliver onboarding training for Apprentices, Interns and Graduates and their Managers, successfully induct new Apprentices into the business Provide day-to-day leadership, support, and performance management for apprentices Conduct regular 1-to-1 reviews/check ins, setting development goals and supporting apprentices with HR and compliance needs to ensure they successfully pass EPA Oversee and design our rotational Apprenticeship programmes Partner with line managers to ensure apprentices receive appropriate on-the-job training Build strong relationships with Training Providers to monitor feedback and look for improvements. Develop and implement strategies to enhance apprentice engagement, retention and completion rates Ensure apprentices gain their qualifications and successfully pass EPA Monitor our DAS account and provide monthly reporting on Apprentice activity Work with HR and workforce planning activities to ensure we have the right skills and talent for Smith's future Deliver training for line managers to ensure they are managing Apprentices, Interns and Graduates effectively Partner with Marketing and Communications to raise the profile of our Apprenticeship programmes and Smith's Group as an employer Develop an outreach strategy and partner with universities and local schools/colleges Seek potential bursary funding from government/local authority Provide safeguarding support and pastoral care for our EC community Create opportunities for early career professionals to connect, network, support community initiatives and have fun! You should note that your title and job description are not exhaustive, and the Company may require you from time to time to undertake other reasonable tasks within your capacity. Qualifications A background in either HR/L&D and or Talent Acquisition Previous experience of recruiting for, setting up and managing apprenticeship, intern or graduate programmes Extensive knowledge of the Growth and Skills Levy, DAS Accounts and Apprenticeship Standards Experience of creating content for and delivering training A background in safeguarding, quality and compliance of apprenticeship delivery Knowledge of apprentice levy funding rules and regulatory requirements Strong organisational and time management skills A strong leader with line management skills who builds trust and accountability Energetic and enthusiastic approach to fit in with our business culture Desirable: Energetic and enthusiastic approach to fit in with our business culture Experience of managing Outreach programmes Additional Information What We Offer Career Growth: Be a key part of our digital transformation journey, with opportunities for professional development and career progression within a global enterprise. Impactful Work: Lead initiatives that have a direct impact on the efficiency and success of a world-class business. Collaborative Environment: Work alongside passionate experts in a culture that thrives on innovation, collaboration, and continuous improvement. Competitive Compensation & Benefits: A comprehensive benefits package and flexible working options that support your well-being and work-life balance. Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place. Diversity & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc )

We are looking for an SEO Account Director who will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest 'best in class' technology and leveraging partnerships to drive excellence the SEO Account Director will put the client first reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the SEO service and have a clear and transparent view of the work carried out. Overall responsibility for client portfolio SEO relationship Overall responsibility for client portfolio retention Overall responsibility for client portfolio happiness, measured by NPS & CSAT. Maintain highest standards of SEO implementation and execution Continuously strive to produce the highest results for Visualsoft clients via SEO Coach, mentor and train other Visualsoft staff members to produce the highest quality SEO work for clients. Constantly strive to improve and maintain processes and procedure documents Be the go to within your client portfolio for all things SEO Identify and execute client training raising SEO understanding where required Maintain and increase efficiency of the execution and implementation of SEO across your client portfolio Develop the service offering to maintain best in class standard Responsible for commercial growth of the client portfolio using SEO Identify and assist with sales opportunities within your portfolio Handle and prepare sales documentation and sales pitches within your portfolio Lead, speak and engage at external events and conferences Maintain expert knowledge at the forefront of SEO. Stay up to date with emerging tech and trends Duties & responsibilities Client Portfolio Relationship Nurture and own the relationship of your portfolio of clients. Portfolio Retention By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class. Maintain & Promote Highest Standards of SEO The execution of Visualsoft's services must be impeccable, this ensures all clients are serviced fully and efficiently, but also to the best of Visualsoft's ability at all times. Client Happiness Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high. Client Satisfaction Surveys (CSAT) will be conducted at all available touch points, as Senior SEO Account Director it is imperative that your client portfolio gives positive responses. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out. Strive for Client Results Continuously strive to produce the highest results for Visualsoft clients via SEO. Take full ownership and accountability for all results, implementing change where required to improve. Control & Own SEO Strategy Devise and own best in class SEO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial. Extensive proven experience either agency or client side specialising in SEO Extensive experience of SEO management Proven expertise in external SEO platforms and tools, analytics, forecasting and measurement Experience in building and executing SEO strategies, whether in-house or for clients Working to tight deadlines as a team and as an individual Client-facing experience at a senior level Client meeting experience and proven strategy presentation skills Analytical and data driven Desirable, but not essential Experience in ecommerce Experience in other digital media channels Google Data Studio Attribution Google Tag Manager Core competencies and personal attributes Confident in both written and spoken communication with the ability to present to, and engage, audiences Great organisation skills, accuracy and attention to detail Be able to work as part of a team as well as using own initiative 'Self-motivated' with an ability to demonstrate a can-do approach Demonstrate complete control of client portfolio with relationships that don't just enable strategy, they enable the clients success. Forward thinking to be in front of the industry, Alphas and Betas with AB/Testing, results to be shared and used to inform strategy improvements. Implement client plans that link back to business and marketing objectives. Ability to navigate complex account or business decisions that demonstrates a level of total autonomy when it comes to client business. Through the trusted relationship with clients, facilitate the conversation that mitigates any risk to client business. Clearly articulate next steps and follow through on suggestions. Ability to assimilate complex information and relay it to clients in an effective and understandable way that demonstrates complete control over their account whilst involving them in the decision making process. Ability navigate different ways of communication depending on client requirements and needs Proactive ownership of client financials and how that relates to VS commercials. Client Margin, Client Revenue, Client costs, Client Overheads, Direct ROI, Overall ROI, Cross Channel attribution, displayed cross channel collab Demonstrated that you are accountable for both client and teams performance, highlighting ways to enhance both and act on underperformance. Clearly communicate next steps on performance improvement to clients. Constant track record of displayed VS values and proven track record of enabling these throughout the team and company Help lead personal development suggestions with an idea of where you would like to develop further and acquire new skills. Suggest training to your line manager that may help you achieve these goals Competitive basic salary with great progression options Unlimited paid holidays - yes, that's not a typo! Hybrid working Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us! Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly A high-performance MacBook VS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone! Free breakfast, fruit, hot and cold drinks and protein shakes Friday afternoon drinks to wind down for the weekend Pension scheme to help you save for the future Cycle to work scheme Discounts across our brands Regular team social events Training & development So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you. A little formality by applying, you implicitly consent to us processing your personal data for review for this vacancy only. Our Values We champion our clients We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them. We are one team We believe in the power of collaboration - within our teams and with our clients. Together, there's nothing we can't achieve. We create change The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We care about what matters We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet. Talent Hunter Referral Bounty - £250 Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty! Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.