Senior Account Success Manager - Global Accounts Visa Direct offer a range of services designed to streamline and enhance the process of transferring funds. These solutions are designed to serve individuals, businesses, and financial institutions. Here are some key offerings: Visa Direct, Pay to Card: An end-to-end payment service that facilitates real-time funds delivery to financial accounts using card credentials. VPL: Payments Limited (VPL) is a wholly owned subsidiary of Visa and accepts payout instructions and funds (directly or indirectly) from Visa Direct Clients/Originating Entity and uses a proprietary network via its Network Partners to send the payout to the Recipient Financial Institution, Wallet Operator or Wallet Aggregator. Visa Cross Border Solutions (VXBS): VXBS, or Visa Cross Border Solutions, is a part of Visa's suite of payment solutions that aims to provide efficient, reliable, and secure cross-border payments. It's designed to simplify and streamline international transactions for businesses, making it easier for them to operate globally. This could involve facilitating payments to international suppliers, managing overseas payroll, or handling other cross-border transactions. By leveraging Visa's global network, VXBS can offer enhanced speed, security, and transparency in international money movement. What we expect of you, day to day. As an Account Succes Manager your role will be to act as relationship owner across all Visa Direct offering for assigned key global accounts . The account executive will manage interactions with assigned clients at very senior levels and be accountable for revenue goal attainments for those relationships across all Visa Direct products. This individual will also work to develop and execute on strategies to drive revenue growth and work closely with other global and regional teams to ensure success for the clients. You will also be responsible for identifying new business opportunities and improving processes for money movement within the assigned clients' organizations. The selected candidate will have a wide range of responsibilities, including but not limited to: Relationship Management: responsible for maintaining and strengthening key global client relationships. AE will serve as the primary point of contact for assigned global accounts, coordinating with multiple departments to ensure the clients' needs are met on a timely basis. Account Growth: will work on growing assigned accounts by identifying new business opportunities and upselling or cross-selling products or services. In addition, the Global Accounts AE will establish annual account plans, work closely with assigned clients to reach financial objectives and will be accountable for revenue growth of her/his client portfolio. Contract Negotiation: lead contract negotiations as appropriate, ensuring terms are mutually beneficial and meet both the clients' and the company's needs. Client Retention: play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues that may arise. Reporting: The account executive will track progress, analyse performance, and inform future strategies. Team Collaboration: work closely with the sales, marketing, and product teams to ensure Visa is meeting the account's needs and expectations. Financial Management: Account Managers own financial aspects of client accounts, including budgeting and financial planning. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Basic Qualifications Industry related experience, with ideally experience in transaction banking business strategy, management consulting and/or account management. Degree in Business, Engineering or similar. Preferred Qualifications Excellent problem-solving skills with a strong focus on delivering for clients. Outstanding executive communication skills (verbal and visual) with an ability to explain complex business and technical concepts to broad audiences in an approachable way to influence and drive adoption. Strong attention to detail with the ability to correlate data and trends to business drivers. This position is expected to utilize data and metrics to communicate needs with ease. Strong sense of urgency and experience driving to successful commercialization Ability to inspire and influence others without direct management responsibility. Creative Self-starter with a bias toward action and successfully. developing relationships and client trust. A proven track record of success in fast-paced environments with demanding timelines. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Jan 16, 2026
Full time
Senior Account Success Manager - Global Accounts Visa Direct offer a range of services designed to streamline and enhance the process of transferring funds. These solutions are designed to serve individuals, businesses, and financial institutions. Here are some key offerings: Visa Direct, Pay to Card: An end-to-end payment service that facilitates real-time funds delivery to financial accounts using card credentials. VPL: Payments Limited (VPL) is a wholly owned subsidiary of Visa and accepts payout instructions and funds (directly or indirectly) from Visa Direct Clients/Originating Entity and uses a proprietary network via its Network Partners to send the payout to the Recipient Financial Institution, Wallet Operator or Wallet Aggregator. Visa Cross Border Solutions (VXBS): VXBS, or Visa Cross Border Solutions, is a part of Visa's suite of payment solutions that aims to provide efficient, reliable, and secure cross-border payments. It's designed to simplify and streamline international transactions for businesses, making it easier for them to operate globally. This could involve facilitating payments to international suppliers, managing overseas payroll, or handling other cross-border transactions. By leveraging Visa's global network, VXBS can offer enhanced speed, security, and transparency in international money movement. What we expect of you, day to day. As an Account Succes Manager your role will be to act as relationship owner across all Visa Direct offering for assigned key global accounts . The account executive will manage interactions with assigned clients at very senior levels and be accountable for revenue goal attainments for those relationships across all Visa Direct products. This individual will also work to develop and execute on strategies to drive revenue growth and work closely with other global and regional teams to ensure success for the clients. You will also be responsible for identifying new business opportunities and improving processes for money movement within the assigned clients' organizations. The selected candidate will have a wide range of responsibilities, including but not limited to: Relationship Management: responsible for maintaining and strengthening key global client relationships. AE will serve as the primary point of contact for assigned global accounts, coordinating with multiple departments to ensure the clients' needs are met on a timely basis. Account Growth: will work on growing assigned accounts by identifying new business opportunities and upselling or cross-selling products or services. In addition, the Global Accounts AE will establish annual account plans, work closely with assigned clients to reach financial objectives and will be accountable for revenue growth of her/his client portfolio. Contract Negotiation: lead contract negotiations as appropriate, ensuring terms are mutually beneficial and meet both the clients' and the company's needs. Client Retention: play a crucial role in client retention by ensuring clients are satisfied with the services they receive and resolving any issues that may arise. Reporting: The account executive will track progress, analyse performance, and inform future strategies. Team Collaboration: work closely with the sales, marketing, and product teams to ensure Visa is meeting the account's needs and expectations. Financial Management: Account Managers own financial aspects of client accounts, including budgeting and financial planning. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Basic Qualifications Industry related experience, with ideally experience in transaction banking business strategy, management consulting and/or account management. Degree in Business, Engineering or similar. Preferred Qualifications Excellent problem-solving skills with a strong focus on delivering for clients. Outstanding executive communication skills (verbal and visual) with an ability to explain complex business and technical concepts to broad audiences in an approachable way to influence and drive adoption. Strong attention to detail with the ability to correlate data and trends to business drivers. This position is expected to utilize data and metrics to communicate needs with ease. Strong sense of urgency and experience driving to successful commercialization Ability to inspire and influence others without direct management responsibility. Creative Self-starter with a bias toward action and successfully. developing relationships and client trust. A proven track record of success in fast-paced environments with demanding timelines. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Just Eat for Business is on a mission to transform how people experience food at work. As a Senior Strategic Account Manager, you will act as a trusted advisor to our most valuable restaurant partners, leveraging data-driven insights to unlock growth and deliver excellence. In this high-impact role, you will lead with our values of lead, deliver, and care, managing a small team to drive scalable account management excellence. We are seeking a bold, creative solution-finder who thrives in fast-paced, customer-centric environments. Location: London (Hybrid: 3 days per week in the office) Reporting to: Account Management - Team Lead This is a maternity cover role What You'll Do Drive Growth: Own and grow a portfolio of high-value restaurant partners, acting as their primary long-term business advisor. Strategize: Develop tailored account plans to drive revenue, retention, and partner satisfaction. Analyze & Optimize: Use data-led insights to identify creative upsell opportunities and optimize partner performance. Build Relationships: Lead regular business reviews and performance check-ins to ensure partner success. Mentor & Lead: Manage and develop two Strategic Account Managers, providing coaching and feedback to help the team succeed. Collaborate: Act as the internal voice of our partners, working cross-functionally to improve tools and processes. What You'll Bring Experience: Proven background in Strategic Account Management or Customer Success within a fast-paced environment. Commercial Acumen: Strong negotiation skills and comfort leading commercial discussions. Analytical Mindset: Proficiency in using data (e.g., Looker, CRM tools) to inform strategy and reporting. Leadership: Experience in people management or a strong desire to coach and develop others. Adaptability: A proactive "self-starter" attitude with the ability to manage multiple priorities with high attention to detail. Why Join Us? Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Impact: Directly influence the growth of independent restaurants and caterers. Culture: A fun, fast-paced environment that celebrates wins and helps one another succeed. Growth: A focus on continuous learning and mentorship. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Jan 15, 2026
Full time
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Just Eat for Business is on a mission to transform how people experience food at work. As a Senior Strategic Account Manager, you will act as a trusted advisor to our most valuable restaurant partners, leveraging data-driven insights to unlock growth and deliver excellence. In this high-impact role, you will lead with our values of lead, deliver, and care, managing a small team to drive scalable account management excellence. We are seeking a bold, creative solution-finder who thrives in fast-paced, customer-centric environments. Location: London (Hybrid: 3 days per week in the office) Reporting to: Account Management - Team Lead This is a maternity cover role What You'll Do Drive Growth: Own and grow a portfolio of high-value restaurant partners, acting as their primary long-term business advisor. Strategize: Develop tailored account plans to drive revenue, retention, and partner satisfaction. Analyze & Optimize: Use data-led insights to identify creative upsell opportunities and optimize partner performance. Build Relationships: Lead regular business reviews and performance check-ins to ensure partner success. Mentor & Lead: Manage and develop two Strategic Account Managers, providing coaching and feedback to help the team succeed. Collaborate: Act as the internal voice of our partners, working cross-functionally to improve tools and processes. What You'll Bring Experience: Proven background in Strategic Account Management or Customer Success within a fast-paced environment. Commercial Acumen: Strong negotiation skills and comfort leading commercial discussions. Analytical Mindset: Proficiency in using data (e.g., Looker, CRM tools) to inform strategy and reporting. Leadership: Experience in people management or a strong desire to coach and develop others. Adaptability: A proactive "self-starter" attitude with the ability to manage multiple priorities with high attention to detail. Why Join Us? Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Impact: Directly influence the growth of independent restaurants and caterers. Culture: A fun, fast-paced environment that celebrates wins and helps one another succeed. Growth: A focus on continuous learning and mentorship. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Membership Development Officer Location: Belfast, BT15 3DA, with travel across NI when required Please note there will be some evening and weekends required across the year The Ulster Farmers Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. Salary The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. Closing date: Monday 26th January 2026 If this sounds like you, please hit apply now! Reference : MTC652 Vacancy : Membership Development Officer Location : Belfast, BT15 3DA, with travel across NI when required Salary : £28,090 per year Hours : Full time Smart Hire is advertising on behalf of an external company. INDSH
Jan 15, 2026
Full time
Membership Development Officer Location: Belfast, BT15 3DA, with travel across NI when required Please note there will be some evening and weekends required across the year The Ulster Farmers Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. Salary The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. Closing date: Monday 26th January 2026 If this sounds like you, please hit apply now! Reference : MTC652 Vacancy : Membership Development Officer Location : Belfast, BT15 3DA, with travel across NI when required Salary : £28,090 per year Hours : Full time Smart Hire is advertising on behalf of an external company. INDSH
Business Development Manager Food / Drink Manufacturing Bristol Based Office / Hybrid working (2/3 day split) Competitive salary and bonus scheme ( in line with proven experience), car allowance, mobile phone, laptop 11% pension / 2 x Death in Service As a BDM you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel will be required Business Development Manager Responsibilities: Account management, retention and development of specific portfolio of accounts and markets Organise and attend commercially focussed meetings with customers and prospects Follow-up and convert to sale qualified leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client database Update CRM system to channel opportunities through sales pipeline process Network with potential business partners and distributors and present evidence to line manager Prepare and deliver presentations Develop a level of technical knowledge appropriate to the role Business Development Manager Skills / Experience Required: Essential - 2+ years in Sales / Business Development within the sweet & beverage flavour industry Excellent communication and negotiation skills at all levels Strong commercial awareness and analytical skills Self-motivation with excellent time management Experience of planning and managing field visits Proven ability to build and influence relationships. A team player with a customer-first attitude If the role is of interest, then please send your CV today Key words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager
Jan 15, 2026
Full time
Business Development Manager Food / Drink Manufacturing Bristol Based Office / Hybrid working (2/3 day split) Competitive salary and bonus scheme ( in line with proven experience), car allowance, mobile phone, laptop 11% pension / 2 x Death in Service As a BDM you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention To meet annual team and individual budget as set by the SMT UK and International travel will be required Business Development Manager Responsibilities: Account management, retention and development of specific portfolio of accounts and markets Organise and attend commercially focussed meetings with customers and prospects Follow-up and convert to sale qualified leads through management of sales pipeline Establish new and maintain existing relationships with buyers and key decision makers Introduce Technical & R&D/NPD teams to existing and prospect customer base Develop new relationships with new clients be they direct customers or potential agents and distributors Contribute to external marketing communications where required Utilise, review and update the client database Update CRM system to channel opportunities through sales pipeline process Network with potential business partners and distributors and present evidence to line manager Prepare and deliver presentations Develop a level of technical knowledge appropriate to the role Business Development Manager Skills / Experience Required: Essential - 2+ years in Sales / Business Development within the sweet & beverage flavour industry Excellent communication and negotiation skills at all levels Strong commercial awareness and analytical skills Self-motivation with excellent time management Experience of planning and managing field visits Proven ability to build and influence relationships. A team player with a customer-first attitude If the role is of interest, then please send your CV today Key words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager
Product Manager Service Design experience! We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions. This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement. While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products. The Role You ll work closely with the Head of Product and cross-functional teams across engineering, design, data, marketing, and commercial partnerships. Your core responsibility will be to own and optimise the in-app rewards journey, ensuring it aligns with customer needs, business goals, and delivery realities. You ll take a holistic view of the customer lifecycle connecting touchpoints, identifying friction, and ensuring rewards, perks, and incentives feel relevant, timely, and easy to understand throughout a customer s relationship with the product. Key Responsibilities Own and evolve the rewards, perks, and cash-incentives roadmap, aligned to customer lifecycle stages Design and optimise end-to-end customer journeys, ensuring rewards experiences feel joined-up and purposeful Improve clarity, relevance, and usability of reward features to drive engagement and retention Analyse customer behaviour, reward usage, and drop-off points to identify opportunities to reduce churn Collaborate with UX/UI, engineering, marketing, data, and commercial teams to deliver a cohesive service experience Apply service design thinking to connect customer needs, product decisions, and delivery outcomes Gather insights through research, testing, and feedback to continuously refine the rewards proposition Support the expansion and optimisation of the perks and partnerships ecosystem Communicate product vision, performance insights, and recommendations clearly to stakeholders Key Requirements Experience as a Product Manager, Product Owner, or Service Designer in a digital, customer-centric environment Strong capability in end-to-end journey mapping and customer lifecycle thinking Experience with loyalty, rewards, incentives, or value-driven digital products is highly desirable Understanding of customer engagement, retention strategies, and churn reduction Comfortable using data and insights to inform product and journey decisions Strong stakeholder management and cross-functional collaboration skills Experience in financial services, fintech, e-commerce, or subscription-based products is a plus Why Join? Play a pivotal role in shaping a rewards proposition that directly impacts customer loyalty Help embed service design capability within product delivery Work in a collaborative, forward-thinking digital environment Competitive salary and benefits package Opportunity to deliver visible, meaningful customer impact Benefits: Hybrid Working Birthday off Training and Development Budget Interested? Please Click Apply Now! Product Manager Service Design experience!
Jan 15, 2026
Full time
Product Manager Service Design experience! We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions. This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement. While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products. The Role You ll work closely with the Head of Product and cross-functional teams across engineering, design, data, marketing, and commercial partnerships. Your core responsibility will be to own and optimise the in-app rewards journey, ensuring it aligns with customer needs, business goals, and delivery realities. You ll take a holistic view of the customer lifecycle connecting touchpoints, identifying friction, and ensuring rewards, perks, and incentives feel relevant, timely, and easy to understand throughout a customer s relationship with the product. Key Responsibilities Own and evolve the rewards, perks, and cash-incentives roadmap, aligned to customer lifecycle stages Design and optimise end-to-end customer journeys, ensuring rewards experiences feel joined-up and purposeful Improve clarity, relevance, and usability of reward features to drive engagement and retention Analyse customer behaviour, reward usage, and drop-off points to identify opportunities to reduce churn Collaborate with UX/UI, engineering, marketing, data, and commercial teams to deliver a cohesive service experience Apply service design thinking to connect customer needs, product decisions, and delivery outcomes Gather insights through research, testing, and feedback to continuously refine the rewards proposition Support the expansion and optimisation of the perks and partnerships ecosystem Communicate product vision, performance insights, and recommendations clearly to stakeholders Key Requirements Experience as a Product Manager, Product Owner, or Service Designer in a digital, customer-centric environment Strong capability in end-to-end journey mapping and customer lifecycle thinking Experience with loyalty, rewards, incentives, or value-driven digital products is highly desirable Understanding of customer engagement, retention strategies, and churn reduction Comfortable using data and insights to inform product and journey decisions Strong stakeholder management and cross-functional collaboration skills Experience in financial services, fintech, e-commerce, or subscription-based products is a plus Why Join? Play a pivotal role in shaping a rewards proposition that directly impacts customer loyalty Help embed service design capability within product delivery Work in a collaborative, forward-thinking digital environment Competitive salary and benefits package Opportunity to deliver visible, meaningful customer impact Benefits: Hybrid Working Birthday off Training and Development Budget Interested? Please Click Apply Now! Product Manager Service Design experience!
# Senior Product Manager - Maternity Cover London, United KingdomWe're seeking a Senior Product Manager with proven expertise in shaping and delivering impactful products. In this role, you will lead the evolution of client-facing tools that harness our product data, which is used by the world's leading brands to make smarter decisions faster. You'll drive strategic product development, support client retention and growth, and ensure our product direction aligns with Mintel's broader corporate strategy.Why This Role MattersAs a Senior Product Manager focused on our CPG proposition and roadmap, you'll: Own and evolve key product areas (such as GNPD), driving measurable outcomes for our clients and the business. Translate customer insight and market trends into actionable product roadmaps. Collaborate cross-functionally to deliver high-quality, data-driven solutions. Influence product strategy and execution across teams and regions. Drive lean, data-informed product development that delivers measurable ROI. Champion continuous improvement in how we build, measure, and learn.This role demands a balance of strategic thinking and product excellence to solve complex problems and keep Mintel indispensable to our clientsWhat You'll Be DoingDrive Product Strategy Shape and execute product roadmaps aligned with client needs and business goals. Use market insight, competitive analysis, and customer feedback to identify opportunities. Balance short-term delivery with long-term strategic thinking. Establish measurable goals that reflect both business priorities and customer value. Ensure agility and alignment with overarching product and business strategy.Lead Cross-Functional Delivery Guide design, engineering, and data teams through discovery, development, and launch. Generate and validate ideas using customer, business, and domain knowledge. Engage relevant business partners throughout development. Apply lean product principles: MVPs, rapid testing, and iterative learning. Ensure delivery is timely, high-quality, and aligned with key results.Influence Commercial Outcomes Build compelling business cases and value propositions that drive adoption and retention. Collaborate with Sales Enablement, Marketing, and Client Success to support go-to-market plans. Deliver successful commercial launches and prioritise ongoing improvements. Monitor product performance and adapt to deliver expected ROI.Be a Trusted Partner Act as a key point of contact for internal stakeholders across regions. Champion product delivery and impact with clarity, confidence, and data. Share progress, learnings, and constraints transparently. Foster collaboration and trust across the organisation.Champion Process & Culture Regularly review and improve product development processes. Contribute to a culture of experimentation, learning, and customer obsession. Help elevate product craft across the team.What We're Looking ForEssential: Bachelor's degree or equivalent professional qualifications. 5-8 years in Product Management with at least 2 years at a senior level, ideally in B2B SaaS. Proven experience owning product areas and delivering measurable impact. Exceptional problem-solving and strategic reasoning skills, with expertise in using data and insights to drive decisions and develop new solutions. Comfortable with deep data analysis and able to interpret complex datasets to inform product strategy and prioritisation. Strong relationship-building skills with stakeholders, leveraging excellent listening, communication, empathy, expectation management, and collaboration to achieve optimal outcomes. Excellent communication skills, with the ability to convey ideas concisely and convincingly, and gain buy-in from senior business leaders through both written and verbal channels. Experience working directly with senior business leaders in a global, matrixed team environment. Strong proficiency with data tools and product platforms (e.g., Jira, Productboard, analytics dashboards). Preferred: Experience mentoring or training others in product practices. Exposure to AI/ML or data-driven product development. Familiarity with CPG or FMCG industries is a plus. Apply for this job
Jan 15, 2026
Full time
# Senior Product Manager - Maternity Cover London, United KingdomWe're seeking a Senior Product Manager with proven expertise in shaping and delivering impactful products. In this role, you will lead the evolution of client-facing tools that harness our product data, which is used by the world's leading brands to make smarter decisions faster. You'll drive strategic product development, support client retention and growth, and ensure our product direction aligns with Mintel's broader corporate strategy.Why This Role MattersAs a Senior Product Manager focused on our CPG proposition and roadmap, you'll: Own and evolve key product areas (such as GNPD), driving measurable outcomes for our clients and the business. Translate customer insight and market trends into actionable product roadmaps. Collaborate cross-functionally to deliver high-quality, data-driven solutions. Influence product strategy and execution across teams and regions. Drive lean, data-informed product development that delivers measurable ROI. Champion continuous improvement in how we build, measure, and learn.This role demands a balance of strategic thinking and product excellence to solve complex problems and keep Mintel indispensable to our clientsWhat You'll Be DoingDrive Product Strategy Shape and execute product roadmaps aligned with client needs and business goals. Use market insight, competitive analysis, and customer feedback to identify opportunities. Balance short-term delivery with long-term strategic thinking. Establish measurable goals that reflect both business priorities and customer value. Ensure agility and alignment with overarching product and business strategy.Lead Cross-Functional Delivery Guide design, engineering, and data teams through discovery, development, and launch. Generate and validate ideas using customer, business, and domain knowledge. Engage relevant business partners throughout development. Apply lean product principles: MVPs, rapid testing, and iterative learning. Ensure delivery is timely, high-quality, and aligned with key results.Influence Commercial Outcomes Build compelling business cases and value propositions that drive adoption and retention. Collaborate with Sales Enablement, Marketing, and Client Success to support go-to-market plans. Deliver successful commercial launches and prioritise ongoing improvements. Monitor product performance and adapt to deliver expected ROI.Be a Trusted Partner Act as a key point of contact for internal stakeholders across regions. Champion product delivery and impact with clarity, confidence, and data. Share progress, learnings, and constraints transparently. Foster collaboration and trust across the organisation.Champion Process & Culture Regularly review and improve product development processes. Contribute to a culture of experimentation, learning, and customer obsession. Help elevate product craft across the team.What We're Looking ForEssential: Bachelor's degree or equivalent professional qualifications. 5-8 years in Product Management with at least 2 years at a senior level, ideally in B2B SaaS. Proven experience owning product areas and delivering measurable impact. Exceptional problem-solving and strategic reasoning skills, with expertise in using data and insights to drive decisions and develop new solutions. Comfortable with deep data analysis and able to interpret complex datasets to inform product strategy and prioritisation. Strong relationship-building skills with stakeholders, leveraging excellent listening, communication, empathy, expectation management, and collaboration to achieve optimal outcomes. Excellent communication skills, with the ability to convey ideas concisely and convincingly, and gain buy-in from senior business leaders through both written and verbal channels. Experience working directly with senior business leaders in a global, matrixed team environment. Strong proficiency with data tools and product platforms (e.g., Jira, Productboard, analytics dashboards). Preferred: Experience mentoring or training others in product practices. Exposure to AI/ML or data-driven product development. Familiarity with CPG or FMCG industries is a plus. Apply for this job
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI optimized services, technologies and products. Sophos is now the largest pure play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market leading Taegis XDR/MDR, identity threat detection and response (ITDR), next gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other everyday and state sponsored cybercrimes. The solutions are powered by historical and real time threat intelligence from Sophos X Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . ROLE SUMMARY We are seeking a strategic and results driven Senior Manager of Sales Finance to serve as a key business partner to the Sales leadership team. This high impact role is responsible for overseeing financial planning, forecasting, and performance analysis, driving operational excellence and providing actionable insights that support data driven decision making at the executive level. As a senior member of the Sales Finance organization, you will lead critical finance initiatives across the EMEA region, manage end to end P&L oversight, and contribute to global reporting processes. This role requires a strong command of financial modelling, deep understanding of sales dynamics, and the ability to translate complex data into clear business narratives for senior executives and stakeholders. What you will do Serve as a strategic finance partner to the EMEA Sales leadership, providing comprehensive support across forecasting, budgeting, and performance management. Own and manage the EMEA Sales P&L, including monthly variance analysis, headcount reviews, and operating expense tracking. Deliver accurate, stress tested quarterly forecasts with monthly rolling updates, ensuring alignment with broader corporate objectives. Lead the development and communication of financial insights to the senior leadership team and executives, highlighting key drivers, risks, and opportunities relative to plan. Partner cross functionally with Sales Operations, Product, and Corporate Finance to support strategic initiatives and optimize resource allocation. Drive enhancements in financial reporting capabilities, including KPI tracking, customer and revenue trend analysis, and topline performance metrics. Oversee monthly close activities, including accruals and detailed financial variance commentary for executive reporting packages. Own the monthly operating expense forecast process using Adaptive Planning, ensuring accuracy, accountability, and consistency. Support the centralized sales functions and assist with deal desk activities including quote approvals and promo request reviews. Develop and maintain financial models to support pricing strategies, go to market planning, and other key business decisions. Lead and support the annual planning and long range planning processes in collaboration with business stakeholders. Perform reconciliations and ensure data integrity across systems and reporting outputs. Drive continuous improvement initiatives to streamline processes and elevate the finance function's strategic value to the business. What you will Bring 10+ years of progressive experience in FP&A Sales or FP&A GTM roles. FP&A experience partnering with go to market teams-including Field Sales, Channel Sales, and Customer Success-to drive revenue forecasting, performance analysis, and strategic planning. Proven track record in FP&A and Sales Finance roles within high growth or technology driven companies. Strong focus on ARR and renewals performance in a SaaS subscription based environment; experienced in partnering with Renewals and Customer Success teams to improve retention, forecast churn, and drive revenue optimization. Deep understanding of key sales processes, metrics, and tools used to support sales motions across direct and channel teams. Strong grasp of topline drivers and ability to influence business partners through data driven insights and strategic recommendations. Experience designing and managing sales compensation and commission structures that align with company goals and seller behaviour. Proficient in topline planning and spend management, including scenario modelling and trade off analysis. Skilled in headcount planning, workforce investment analysis, and operating expense management. Advanced proficiency in Excel, including complex formulas, pivot tables, and financial modelling best practices. Experienced with Adaptive Planning and other FP&A tools for budgeting, forecasting, and scenario planning. Exceptional analytical and financial modelling skills with strong attention to detail and accuracy. Skilled in distilling complex financial data into clear, executive ready insights and recommendations. Effective at influencing and collaborating with cross functional stakeholders across Sales, Marketing, and Operations. Comfortable operating in dynamic, fast paced environments with shifting priorities and business needs. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back -we encourage you to apply. What's Great About Sophos? Sophos operates a remote first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit. Employee led diversity and inclusion networks that build community and provide education and advocacy. Annual charity and fundraising initiatives and volunteer days for employees to support local communities. Global employee sustainability initiatives to reduce our environmental footprint. Global fitness and trivia competitions to keep our bodies and minds sharp. Global wellbeing days for employees to relax and recharge. Monthly wellbeing webinars and training to support employee health and wellbeing. Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos.
Jan 15, 2026
Full time
About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI optimized services, technologies and products. Sophos is now the largest pure play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market leading Taegis XDR/MDR, identity threat detection and response (ITDR), next gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other everyday and state sponsored cybercrimes. The solutions are powered by historical and real time threat intelligence from Sophos X Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . ROLE SUMMARY We are seeking a strategic and results driven Senior Manager of Sales Finance to serve as a key business partner to the Sales leadership team. This high impact role is responsible for overseeing financial planning, forecasting, and performance analysis, driving operational excellence and providing actionable insights that support data driven decision making at the executive level. As a senior member of the Sales Finance organization, you will lead critical finance initiatives across the EMEA region, manage end to end P&L oversight, and contribute to global reporting processes. This role requires a strong command of financial modelling, deep understanding of sales dynamics, and the ability to translate complex data into clear business narratives for senior executives and stakeholders. What you will do Serve as a strategic finance partner to the EMEA Sales leadership, providing comprehensive support across forecasting, budgeting, and performance management. Own and manage the EMEA Sales P&L, including monthly variance analysis, headcount reviews, and operating expense tracking. Deliver accurate, stress tested quarterly forecasts with monthly rolling updates, ensuring alignment with broader corporate objectives. Lead the development and communication of financial insights to the senior leadership team and executives, highlighting key drivers, risks, and opportunities relative to plan. Partner cross functionally with Sales Operations, Product, and Corporate Finance to support strategic initiatives and optimize resource allocation. Drive enhancements in financial reporting capabilities, including KPI tracking, customer and revenue trend analysis, and topline performance metrics. Oversee monthly close activities, including accruals and detailed financial variance commentary for executive reporting packages. Own the monthly operating expense forecast process using Adaptive Planning, ensuring accuracy, accountability, and consistency. Support the centralized sales functions and assist with deal desk activities including quote approvals and promo request reviews. Develop and maintain financial models to support pricing strategies, go to market planning, and other key business decisions. Lead and support the annual planning and long range planning processes in collaboration with business stakeholders. Perform reconciliations and ensure data integrity across systems and reporting outputs. Drive continuous improvement initiatives to streamline processes and elevate the finance function's strategic value to the business. What you will Bring 10+ years of progressive experience in FP&A Sales or FP&A GTM roles. FP&A experience partnering with go to market teams-including Field Sales, Channel Sales, and Customer Success-to drive revenue forecasting, performance analysis, and strategic planning. Proven track record in FP&A and Sales Finance roles within high growth or technology driven companies. Strong focus on ARR and renewals performance in a SaaS subscription based environment; experienced in partnering with Renewals and Customer Success teams to improve retention, forecast churn, and drive revenue optimization. Deep understanding of key sales processes, metrics, and tools used to support sales motions across direct and channel teams. Strong grasp of topline drivers and ability to influence business partners through data driven insights and strategic recommendations. Experience designing and managing sales compensation and commission structures that align with company goals and seller behaviour. Proficient in topline planning and spend management, including scenario modelling and trade off analysis. Skilled in headcount planning, workforce investment analysis, and operating expense management. Advanced proficiency in Excel, including complex formulas, pivot tables, and financial modelling best practices. Experienced with Adaptive Planning and other FP&A tools for budgeting, forecasting, and scenario planning. Exceptional analytical and financial modelling skills with strong attention to detail and accuracy. Skilled in distilling complex financial data into clear, executive ready insights and recommendations. Effective at influencing and collaborating with cross functional stakeholders across Sales, Marketing, and Operations. Comfortable operating in dynamic, fast paced environments with shifting priorities and business needs. Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back -we encourage you to apply. What's Great About Sophos? Sophos operates a remote first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit. Employee led diversity and inclusion networks that build community and provide education and advocacy. Annual charity and fundraising initiatives and volunteer days for employees to support local communities. Global employee sustainability initiatives to reduce our environmental footprint. Global fitness and trivia competitions to keep our bodies and minds sharp. Global wellbeing days for employees to relax and recharge. Monthly wellbeing webinars and training to support employee health and wellbeing. Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos.
Enterprise Customer Success Manager - French London; Paris Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers. As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users. You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business level and technical conversations at multiple levels of the organisation, including the C suite. Ideal for an individual who wants to expand their career with a fast growing software company. About you Customer facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS. Experience in managing a Book of Business along with KPIs. A track record in managing risk, forecasting, and identifying growth opportunities. Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services. Successfully onboarding new clients and building key relationships in the first critical months and beyond. Coordinating and leading regular client check ins with clear outcomes on client health and opportunities with senior stakeholder attendance. Light video editing using the Synthesia platform. Retention and growth of our enterprise clients. Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities. We would love to find CSMs who are based in London; however, we are open to considering remote candidates based in Europe who speak French. At Synthesia we expect everyone to Put the Customer First. Own it & Go Direct. Make the Journey Fun. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product. Accepted file types: pdf, doc, docx, txt, rtf
Jan 15, 2026
Full time
Enterprise Customer Success Manager - French London; Paris Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out ourbrand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers. As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users. You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users. You are capable of engaging in business level and technical conversations at multiple levels of the organisation, including the C suite. Ideal for an individual who wants to expand their career with a fast growing software company. About you Customer facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS. Experience in managing a Book of Business along with KPIs. A track record in managing risk, forecasting, and identifying growth opportunities. Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services. Successfully onboarding new clients and building key relationships in the first critical months and beyond. Coordinating and leading regular client check ins with clear outcomes on client health and opportunities with senior stakeholder attendance. Light video editing using the Synthesia platform. Retention and growth of our enterprise clients. Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities. We would love to find CSMs who are based in London; however, we are open to considering remote candidates based in Europe who speak French. At Synthesia we expect everyone to Put the Customer First. Own it & Go Direct. Make the Journey Fun. The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay. 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product. Accepted file types: pdf, doc, docx, txt, rtf
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Jan 15, 2026
Full time
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
We are delighted to be working in partnership with an established market leader in managed communications technology and services. For over 40 years, they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a client facing, Business Development Manager to build their client base and manage client relationships going forward. This is a new business focused direct sales role, where you will work to proactively to win new logo business with the support of a Business Development Representative and a highly proactive marketing team. However, you will be furnished with some existing accounts to enable you to achieve commissions whilst building a pipeline. Armed with a portfolio of unique value propositions including innovative new UC products and AI solutions, the Senior Account Manager will participate in the following: Proactively identifying and developing new business opportunities, including industry specific and collaboration / partnering opportunities Collaborate with customers, colleagues and partners to co-create new value and bring fresh solutions to market ensuring the business stays at the leading edge of their industry Liaising with internal resources and third parties, managing communications and coordinating efforts in support of successful bids and client development strategies. The successful candidate will have a minimum of 2-3 years of B2B field sales experience in software or SaaS technologies with proven track record of success in winning new logo business and solid tenure with previous employers in support of their longevity of service. They require a highly credible and solution oriented sales person who can demonstrate consistent success in selling complex software solutions with a TCV of c£500K plus. Experience of CCaaS/UCaaS solutions or Unified Communications would be a strong advantage. As this is primarily a customer facing role, a full driving license and access to a car is essential and you should ideally live within 2 hours of the London area. This is a fantastic and exciting opportunity for a seasoned sales professional to work as part of a people-first company that holds exceptional staff retention rates and career development opportunities. The role comes with a generous uncapped commission scheme with added bonuses and accelerators once targets are exceeded, as well as a car allowance, private healthcare, flexible working arrangements and many more great benefits. If you re ambitious, curious and can demonstrate loyalty as an employee, this is your chance to earn, learn and grow your career in a company with pedigree, purpose and potential.
Jan 15, 2026
Full time
We are delighted to be working in partnership with an established market leader in managed communications technology and services. For over 40 years, they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a client facing, Business Development Manager to build their client base and manage client relationships going forward. This is a new business focused direct sales role, where you will work to proactively to win new logo business with the support of a Business Development Representative and a highly proactive marketing team. However, you will be furnished with some existing accounts to enable you to achieve commissions whilst building a pipeline. Armed with a portfolio of unique value propositions including innovative new UC products and AI solutions, the Senior Account Manager will participate in the following: Proactively identifying and developing new business opportunities, including industry specific and collaboration / partnering opportunities Collaborate with customers, colleagues and partners to co-create new value and bring fresh solutions to market ensuring the business stays at the leading edge of their industry Liaising with internal resources and third parties, managing communications and coordinating efforts in support of successful bids and client development strategies. The successful candidate will have a minimum of 2-3 years of B2B field sales experience in software or SaaS technologies with proven track record of success in winning new logo business and solid tenure with previous employers in support of their longevity of service. They require a highly credible and solution oriented sales person who can demonstrate consistent success in selling complex software solutions with a TCV of c£500K plus. Experience of CCaaS/UCaaS solutions or Unified Communications would be a strong advantage. As this is primarily a customer facing role, a full driving license and access to a car is essential and you should ideally live within 2 hours of the London area. This is a fantastic and exciting opportunity for a seasoned sales professional to work as part of a people-first company that holds exceptional staff retention rates and career development opportunities. The role comes with a generous uncapped commission scheme with added bonuses and accelerators once targets are exceeded, as well as a car allowance, private healthcare, flexible working arrangements and many more great benefits. If you re ambitious, curious and can demonstrate loyalty as an employee, this is your chance to earn, learn and grow your career in a company with pedigree, purpose and potential.
Ref: VA219 London Office - Southwark Bridge Road Full time /Permanent /Hybrid Digital Construction Division - Head of Commercial Overview: Commercial leadership that shapes how digital construction is won, delivered and grown. Plowman Craven is a recognised leader in geospatial technologies and digital construction, trusted by major developers, contractors, property managers and engineering organisations across the built environment. Our work sits at the intersection of data, technology and delivery reality, supporting smarter decisions across the full asset lifecycle. As our Digital Construction capability continues to scale, we are seeking an experienced Head of Commercial to lead the commercial agenda for this division and play a defining role in its future growth. The role: This is a senior leadership position with full accountability for the commercial performance of the Digital Construction Division. The Head of Commercial owns the end-to-end commercial lifecycle; from opportunity qualification and bid strategy through to contract management, delivery oversight and client development. You will lead tendering and bid activity, shape pricing and commercial strategy, and act as the division's commercial authority internally and externally. This role combines strategic oversight with hands on leadership, requiring strong judgement, commercial rigour and the ability to influence at senior level. Reporting directly to the Managing Director, you will work closely with operational leaders across Built Assets, Infrastructure and Digital Delivery, ensuring commercial decisions align with delivery capability, governance and long term growth objectives. Key responsibilities: Commercial strategy and governance Lead commercial frameworks covering pricing, tendering, negotiation, contracts and risk management Provide senior commercial insight, forecasting and performance reporting Ensure robust governance, compliance and financial control across the project lifecycle Bidding, growth and client leadership Own the bid and tendering process, shaping propositions that are commercially sound and solution led Lead senior client engagement, positioning Plowman Craven as a multi disciplinary digital construction partner Drive sales growth, strategic account development and pipeline performance Leadership and collaboration Provide commercial oversight to Bid and Project Management teams across the division Work closely with business development, marketing and operational leaders to ensure alignment and cross selling Act as a commercial bridge between Digital Construction and the wider business Market presence and profile Represent the business at client meetings, industry events and conferences Contribute to thought leadership and market positioning in collaboration with marketing What success looks like: Performance in this role is measured through clear commercial outcomes, including bid success rate, revenue growth, pipeline quality and response times, project profitability, client retention and satisfaction, governance and compliance, team engagement, and overall market positioning. About you: This role is suited to a senior commercial leader with experience operating in complex, multi disciplinary environments, ideally within digital construction, engineering, infrastructure or related sectors. You will bring: A proven track record in senior commercial leadership roles Deep expertise in commercial structures, pricing, contracts, negotiation and risk management Strong strategic capability, with experience translating strategy into measurable growth Credibility with senior clients and internal stakeholders Experience building, leading and developing high performing commercial teams The confidence and presence to represent the business externally as a recognised industry voice Most importantly, you will be comfortable operating at the point where commercial ambition meets delivery reality, shaping propositions that are competitive, robust and sustainable. Plowman Craven is committed to fostering a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know. Plowman Craven is a great place to work and offers a range of competitive family friendly benefits including: 25 Days Annual Leave - increasing to 30 days plus bank holidays Performance related bonus Salary sacrifice pension contribution scheme Travel loans & travel cards (Zone 1+2) for London based roles Access to fleet vehicles Life assurance Enhanced family friendly benefits Social activities organised throughout the year Harpenden & London offices Employee owned company held in a Trust for the benefit of employees Apply for Head of Commercial ( VA219 ) Please apply for this job role using our People HR System. To get started please click the apply button below. Any information you send us via this form will be used for the purposes of processing your application. View our privacy policy to see how we use and manage your data. The application form will open in a new window/tab. Please complete all required fields before submitting the form. Benefits of working at Plowman Craven Plowman Craven is a great place to work, where we always attract, develop and retain high calibre individuals. From competitive salaries to pensions and career development, let us show you some of the benefits in working for one of the premier surveying companies in the UK.
Jan 15, 2026
Full time
Ref: VA219 London Office - Southwark Bridge Road Full time /Permanent /Hybrid Digital Construction Division - Head of Commercial Overview: Commercial leadership that shapes how digital construction is won, delivered and grown. Plowman Craven is a recognised leader in geospatial technologies and digital construction, trusted by major developers, contractors, property managers and engineering organisations across the built environment. Our work sits at the intersection of data, technology and delivery reality, supporting smarter decisions across the full asset lifecycle. As our Digital Construction capability continues to scale, we are seeking an experienced Head of Commercial to lead the commercial agenda for this division and play a defining role in its future growth. The role: This is a senior leadership position with full accountability for the commercial performance of the Digital Construction Division. The Head of Commercial owns the end-to-end commercial lifecycle; from opportunity qualification and bid strategy through to contract management, delivery oversight and client development. You will lead tendering and bid activity, shape pricing and commercial strategy, and act as the division's commercial authority internally and externally. This role combines strategic oversight with hands on leadership, requiring strong judgement, commercial rigour and the ability to influence at senior level. Reporting directly to the Managing Director, you will work closely with operational leaders across Built Assets, Infrastructure and Digital Delivery, ensuring commercial decisions align with delivery capability, governance and long term growth objectives. Key responsibilities: Commercial strategy and governance Lead commercial frameworks covering pricing, tendering, negotiation, contracts and risk management Provide senior commercial insight, forecasting and performance reporting Ensure robust governance, compliance and financial control across the project lifecycle Bidding, growth and client leadership Own the bid and tendering process, shaping propositions that are commercially sound and solution led Lead senior client engagement, positioning Plowman Craven as a multi disciplinary digital construction partner Drive sales growth, strategic account development and pipeline performance Leadership and collaboration Provide commercial oversight to Bid and Project Management teams across the division Work closely with business development, marketing and operational leaders to ensure alignment and cross selling Act as a commercial bridge between Digital Construction and the wider business Market presence and profile Represent the business at client meetings, industry events and conferences Contribute to thought leadership and market positioning in collaboration with marketing What success looks like: Performance in this role is measured through clear commercial outcomes, including bid success rate, revenue growth, pipeline quality and response times, project profitability, client retention and satisfaction, governance and compliance, team engagement, and overall market positioning. About you: This role is suited to a senior commercial leader with experience operating in complex, multi disciplinary environments, ideally within digital construction, engineering, infrastructure or related sectors. You will bring: A proven track record in senior commercial leadership roles Deep expertise in commercial structures, pricing, contracts, negotiation and risk management Strong strategic capability, with experience translating strategy into measurable growth Credibility with senior clients and internal stakeholders Experience building, leading and developing high performing commercial teams The confidence and presence to represent the business externally as a recognised industry voice Most importantly, you will be comfortable operating at the point where commercial ambition meets delivery reality, shaping propositions that are competitive, robust and sustainable. Plowman Craven is committed to fostering a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know. Plowman Craven is a great place to work and offers a range of competitive family friendly benefits including: 25 Days Annual Leave - increasing to 30 days plus bank holidays Performance related bonus Salary sacrifice pension contribution scheme Travel loans & travel cards (Zone 1+2) for London based roles Access to fleet vehicles Life assurance Enhanced family friendly benefits Social activities organised throughout the year Harpenden & London offices Employee owned company held in a Trust for the benefit of employees Apply for Head of Commercial ( VA219 ) Please apply for this job role using our People HR System. To get started please click the apply button below. Any information you send us via this form will be used for the purposes of processing your application. View our privacy policy to see how we use and manage your data. The application form will open in a new window/tab. Please complete all required fields before submitting the form. Benefits of working at Plowman Craven Plowman Craven is a great place to work, where we always attract, develop and retain high calibre individuals. From competitive salaries to pensions and career development, let us show you some of the benefits in working for one of the premier surveying companies in the UK.
Talent Acquisition Partner - Next Generation The Talent Acquisition Partner Next Generation, is responsible for designing and implementing the attraction and selection process for the Intern, Graduate and Apprentice Programmes, ensuring a diverse, equitable and inclusive recruitment process across CBRE GWS Business lines. This role will have direct responsibility for the apprenticeship programme. Reporting to the Talent Acquisition Lead and working with a flexible structure alongside Talent Acquisition (TA), Learning and Talent Management(L&TM), TA Marketing and the wider Next Gen teams to deliver recruitment activity and a seamless candidate experience across CBRE GWS. What You'll Do Responsible for strategic approach to next generation TA Managing relationships with a broad range of stakeholders internally (Technical Directors, leadership, L&TM, business etc) / externally (Universities, schools, charity partnerships, and societies) & partners for apprenticeship schemes Advertising, sourcing & screening for UK technical apprenticeship scheme for all GWS business lines Promoting CBRE GWS as an employer of choice for Next Gen including internally /externally and through creating / updating collateral that empowers the business to also promote this e.g., Hiring Manager toolkit Acting as SME / point of contact for TA on Next Gen recruiting for example educating & sharing clearly defined recruitment & selection process for grad / intern / apprentice schemes to TA / business both in & outside of UK; owning & clearly communicating UK Next Generation recruitment timelines etc Providing data & insights on Next Gen hiring including DEI objectives & ensuring those objectives are met Collaborating closely with the business, L&TM, business line dedicated TA teams to ensure a world class approach to Next Generation hiring which enables our business to thrive Design and overseeing of Assessment Centre assessments, designing scoring matrix, running assessor briefing and wash up sessions. Lead on assessment centres, act as a point of contact for internal stakeholders to advise on recruitment strategy Work closely with C&C steerco, EBRG's and diversity communities' team to ensure we are building diverse talent pipelines from school through to university Act as the candidate's liaison throughout the hiring process ensuring a positive experience and high retention rate. Working in collaboration with other members of the Talent Acquisition and People team to ensure the delivery of high-quality recruits against requirements from diverse pools of candidates Promotes CBRE employer brand initiatives to attract diverse talent, actively participating across the TA team ensuring best practice is shared and implemented Update Avature (ATS) and other reporting systems to enable weekly and monthly TA activity reports Support charity partners, C&C Partnerships, and third-party suppliers to enhance the Next Gen recruitment process and support the C&C targets. Support Next Gen recruitment activity across EMEA, liaising with international TA partners and People leads to identify hiring needs, eligibility criteria and target schools. Engage with target schools, Universities, and charities to run in house workshops, CV skills sessions, presentations etc to promote CBRE GWS and attract talent into the Next Gen Schemes. Support L&TM with hosting induction programmes for intern, apprentices, and graduates into the business. Ensure the team support the graduates and apprentices through a range of professional qualifications What You'll Need Recruitment experience within Next Generation (apprentices, graduates & Interns) Experienced in the use of resourcing technologies and social networking to build candidate/talent pools A passion for Diversity Equity and Inclusion in all approaches Recruitment technology - ATS expertise, varied search and sourcing methods, LinkedIn, talent pooling and market mapping Excellent MS Office Skills. Thrives on working in a fast moving, creative, flexible environment Excellent stakeholder management & business partnering skills, working with senior leaders, communities' partnerships and training suppliers Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Jan 15, 2026
Full time
Talent Acquisition Partner - Next Generation The Talent Acquisition Partner Next Generation, is responsible for designing and implementing the attraction and selection process for the Intern, Graduate and Apprentice Programmes, ensuring a diverse, equitable and inclusive recruitment process across CBRE GWS Business lines. This role will have direct responsibility for the apprenticeship programme. Reporting to the Talent Acquisition Lead and working with a flexible structure alongside Talent Acquisition (TA), Learning and Talent Management(L&TM), TA Marketing and the wider Next Gen teams to deliver recruitment activity and a seamless candidate experience across CBRE GWS. What You'll Do Responsible for strategic approach to next generation TA Managing relationships with a broad range of stakeholders internally (Technical Directors, leadership, L&TM, business etc) / externally (Universities, schools, charity partnerships, and societies) & partners for apprenticeship schemes Advertising, sourcing & screening for UK technical apprenticeship scheme for all GWS business lines Promoting CBRE GWS as an employer of choice for Next Gen including internally /externally and through creating / updating collateral that empowers the business to also promote this e.g., Hiring Manager toolkit Acting as SME / point of contact for TA on Next Gen recruiting for example educating & sharing clearly defined recruitment & selection process for grad / intern / apprentice schemes to TA / business both in & outside of UK; owning & clearly communicating UK Next Generation recruitment timelines etc Providing data & insights on Next Gen hiring including DEI objectives & ensuring those objectives are met Collaborating closely with the business, L&TM, business line dedicated TA teams to ensure a world class approach to Next Generation hiring which enables our business to thrive Design and overseeing of Assessment Centre assessments, designing scoring matrix, running assessor briefing and wash up sessions. Lead on assessment centres, act as a point of contact for internal stakeholders to advise on recruitment strategy Work closely with C&C steerco, EBRG's and diversity communities' team to ensure we are building diverse talent pipelines from school through to university Act as the candidate's liaison throughout the hiring process ensuring a positive experience and high retention rate. Working in collaboration with other members of the Talent Acquisition and People team to ensure the delivery of high-quality recruits against requirements from diverse pools of candidates Promotes CBRE employer brand initiatives to attract diverse talent, actively participating across the TA team ensuring best practice is shared and implemented Update Avature (ATS) and other reporting systems to enable weekly and monthly TA activity reports Support charity partners, C&C Partnerships, and third-party suppliers to enhance the Next Gen recruitment process and support the C&C targets. Support Next Gen recruitment activity across EMEA, liaising with international TA partners and People leads to identify hiring needs, eligibility criteria and target schools. Engage with target schools, Universities, and charities to run in house workshops, CV skills sessions, presentations etc to promote CBRE GWS and attract talent into the Next Gen Schemes. Support L&TM with hosting induction programmes for intern, apprentices, and graduates into the business. Ensure the team support the graduates and apprentices through a range of professional qualifications What You'll Need Recruitment experience within Next Generation (apprentices, graduates & Interns) Experienced in the use of resourcing technologies and social networking to build candidate/talent pools A passion for Diversity Equity and Inclusion in all approaches Recruitment technology - ATS expertise, varied search and sourcing methods, LinkedIn, talent pooling and market mapping Excellent MS Office Skills. Thrives on working in a fast moving, creative, flexible environment Excellent stakeholder management & business partnering skills, working with senior leaders, communities' partnerships and training suppliers Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business level and technical conversations at multiple levels of the organisation, including the C suite Ideal for an individual who wants to expand their career with a fast growing software company About you Customer facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London or Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Regents place. A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.
Jan 15, 2026
Full time
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business level and technical conversations at multiple levels of the organisation, including the C suite Ideal for an individual who wants to expand their career with a fast growing software company About you Customer facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You are based in London or Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A hybrid setting where you can work from our London office in Regents place. A competitive salary + stock options in our fast growing Series D start up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market defining product.
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Jan 15, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Office assigned Staff in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Staff in our Bucharest, Romania site have an 80% in office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is £75,300 - £148,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Jan 15, 2026
Full time
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Office assigned Staff in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Staff in our Bucharest, Romania site have an 80% in office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in person collaboration and learning from each other, while supporting flexibility when possible. The annual salary range for this role in the primary location is £75,300 - £148,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company Speaks French About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities We would love to find CSMs who are based in London; however, we are open to considering remote candidates based in Europe who speak French. At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Jan 15, 2026
Full time
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company Speaks French About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities We would love to find CSMs who are based in London; however, we are open to considering remote candidates based in Europe who speak French. At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Jan 14, 2026
Full time
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our Series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Jan 14, 2026
Full time
Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the Top Startups to Bet Your Career On in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our Series D funding. In total we've raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Assistant General Manager - London Central We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ( ) Barry's is the Best Workout in the WorldTM . Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and Head Office. Date Last Reviewed: 8/2025 Reports To: General Manager FLSA: Non-Exempt Department: Operations Hours: Full Time Work Location: Multiple Locations Position Summary As the Assistant General Manager, you'll work in partnership with the General Manager (GM) to lead and support the day-to-day operations, team performance, and client experience of your studio. You are second in command, playing a critical role in driving studio success across client acquisition, retention, and engagement. You'll contribute to a high-performing, people-first culture by helping to recruit, coach, and motivate the in-studio team while ensuring Barry's values and hospitality standards are consistently brought to life. This role is both operational and community-focused, requiring strong leadership, a client-centric mindset, and a hands-on approach to building and nurturing an exceptional studio environment. The ability to consistently and reliably perform the following duties is essential and necessary to accomplish the central purposes and requirements of this position: Client Experience & Community Deliver Barry's brand vision in-studio, ensuring an exceptional and consistent client journey at all touchpoints Support all client experience processes, including first-timer protocols, feedback responses, and loyalty programs Coach and develop studio teams to uphold Barry's hospitality standards, client service expectations, and in-studio etiquette Execute milestone, surprise-and-delight, and loyalty activations that enhance client retention and studio culture Assist with special event planning and local engagement activations Support delivery of national and regional marketing campaigns and work to meet client acquisition and attendance targets Contribute to growing and maintaining a strong local community and foster meaningful connections with clients and team members Studio Operations Maintain a 40-hour weekly presence, leading from the front and supporting the GM with studio coverage and floor management Oversee daily studio operations including opening/closing duties, class check-ins, and overall presentation of the space Support the GM in ensuring the studio achieves business performance KPIs and compliance with company standards Take an active role in managing studio resources and inventory across Fuel Bar, Retail, and Red Room areas Assist with staff scheduling, holiday cover, and emergency shift support Conduct or support weekly/monthly operational and health & safety checks, escalating issues appropriately Partner with the GM on facility upkeep, reporting maintenance needs, and ensuring the studio environment is clean, safe, and brand-aligned Act as the primary point of contact in the GM's absence, reporting to the Director, Operations where needed Support with recruiting, onboarding, and developing team members, helping to create a strong talent pipeline Coach and supervise studio staff during shifts, role modeling Barry's values and service standards Deliver feedback, support skill development, and foster a collaborative, high-performing team culture Ensure studio communications are shared effectively and company updates are cascaded to all in-studio employees Promote a sense of pride, inclusivity, and ownership among the team Culture & Brand Representation Embody Barry's mission and values daily, both in-studio and within the wider fitness and local community Promote and enhance team engagement, contributing to a positive studio environment Take an active role in studio-based celebrations, recognitions, and regional initiatives Serve as an ambassador of the Barry's brand in all interactions-client-facing and internal Drives Results: Creates new and innovative ways to achieve business success. Is persistent in challenging the status quo and elevating the everyday to create higher levels of performance Accountability: Holds oneself and team responsible for required actions and behaviors. Consistently enforces team accountability to their designated tasks and role expectations while meeting collective team and company goals. Acts as a decisive leader who owns failure in a productive, fact-based manner Client Focus: Anticipates client needs and provides services that are beyond client expectations. Uses client insights to drive and guide the development of new services, initiatives or programs. Serves as a strategic partner to build, grow and maintain long-lasting relationships with key clients Authority and High-Level Requirements Have the authority, in the interest of the Company and exercising their own independent judgement to hire, discipline, transfer, promote or terminate other employees. Are responsible for managing the Studio department/division/function of the assigned region. Must draw upon advanced knowledge in the field of Operations/Management to perform essential job functions of this position. Employees in this position: 2+ years of leadership experience in a client-facing, operations-driven environment (fitness, retail, hospitality, or related field) Proven ability to manage, motivate, and develop diverse teams in high-volume settings Operational and analytical mindset with strong attention to detail and performance metrics Exceptional interpersonal, communication, and problem-solving skills A passion for health, wellness, and creating meaningful client connections Availability to work a flexible schedule including evenings, weekends, and holidays as needed The following skills and abilities are necessary to carry out the above listed essential job duties of this position: 1-3 years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.). Bachelor's degree or equivalent experience. Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays. Ability to train, lead, motivate, and delegate to a team of employees. Ability to handle multiple projects in a fast-paced environment and in a time-sensitive environment. Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients. Exceptional written and oral communication, organization, and time management skills. Detail-oriented mindset, with an eye for customer satisfaction. Proven dependability and reliability. Friendly, outgoing personality and can-do, optimistic attitude. Professional in appearance and behavior at all times. Enthusiasm for the Barry's brand. Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds.
Jan 14, 2026
Full time
Assistant General Manager - London Central We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ( ) Barry's is the Best Workout in the WorldTM . Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and Head Office. Date Last Reviewed: 8/2025 Reports To: General Manager FLSA: Non-Exempt Department: Operations Hours: Full Time Work Location: Multiple Locations Position Summary As the Assistant General Manager, you'll work in partnership with the General Manager (GM) to lead and support the day-to-day operations, team performance, and client experience of your studio. You are second in command, playing a critical role in driving studio success across client acquisition, retention, and engagement. You'll contribute to a high-performing, people-first culture by helping to recruit, coach, and motivate the in-studio team while ensuring Barry's values and hospitality standards are consistently brought to life. This role is both operational and community-focused, requiring strong leadership, a client-centric mindset, and a hands-on approach to building and nurturing an exceptional studio environment. The ability to consistently and reliably perform the following duties is essential and necessary to accomplish the central purposes and requirements of this position: Client Experience & Community Deliver Barry's brand vision in-studio, ensuring an exceptional and consistent client journey at all touchpoints Support all client experience processes, including first-timer protocols, feedback responses, and loyalty programs Coach and develop studio teams to uphold Barry's hospitality standards, client service expectations, and in-studio etiquette Execute milestone, surprise-and-delight, and loyalty activations that enhance client retention and studio culture Assist with special event planning and local engagement activations Support delivery of national and regional marketing campaigns and work to meet client acquisition and attendance targets Contribute to growing and maintaining a strong local community and foster meaningful connections with clients and team members Studio Operations Maintain a 40-hour weekly presence, leading from the front and supporting the GM with studio coverage and floor management Oversee daily studio operations including opening/closing duties, class check-ins, and overall presentation of the space Support the GM in ensuring the studio achieves business performance KPIs and compliance with company standards Take an active role in managing studio resources and inventory across Fuel Bar, Retail, and Red Room areas Assist with staff scheduling, holiday cover, and emergency shift support Conduct or support weekly/monthly operational and health & safety checks, escalating issues appropriately Partner with the GM on facility upkeep, reporting maintenance needs, and ensuring the studio environment is clean, safe, and brand-aligned Act as the primary point of contact in the GM's absence, reporting to the Director, Operations where needed Support with recruiting, onboarding, and developing team members, helping to create a strong talent pipeline Coach and supervise studio staff during shifts, role modeling Barry's values and service standards Deliver feedback, support skill development, and foster a collaborative, high-performing team culture Ensure studio communications are shared effectively and company updates are cascaded to all in-studio employees Promote a sense of pride, inclusivity, and ownership among the team Culture & Brand Representation Embody Barry's mission and values daily, both in-studio and within the wider fitness and local community Promote and enhance team engagement, contributing to a positive studio environment Take an active role in studio-based celebrations, recognitions, and regional initiatives Serve as an ambassador of the Barry's brand in all interactions-client-facing and internal Drives Results: Creates new and innovative ways to achieve business success. Is persistent in challenging the status quo and elevating the everyday to create higher levels of performance Accountability: Holds oneself and team responsible for required actions and behaviors. Consistently enforces team accountability to their designated tasks and role expectations while meeting collective team and company goals. Acts as a decisive leader who owns failure in a productive, fact-based manner Client Focus: Anticipates client needs and provides services that are beyond client expectations. Uses client insights to drive and guide the development of new services, initiatives or programs. Serves as a strategic partner to build, grow and maintain long-lasting relationships with key clients Authority and High-Level Requirements Have the authority, in the interest of the Company and exercising their own independent judgement to hire, discipline, transfer, promote or terminate other employees. Are responsible for managing the Studio department/division/function of the assigned region. Must draw upon advanced knowledge in the field of Operations/Management to perform essential job functions of this position. Employees in this position: 2+ years of leadership experience in a client-facing, operations-driven environment (fitness, retail, hospitality, or related field) Proven ability to manage, motivate, and develop diverse teams in high-volume settings Operational and analytical mindset with strong attention to detail and performance metrics Exceptional interpersonal, communication, and problem-solving skills A passion for health, wellness, and creating meaningful client connections Availability to work a flexible schedule including evenings, weekends, and holidays as needed The following skills and abilities are necessary to carry out the above listed essential job duties of this position: 1-3 years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.). Bachelor's degree or equivalent experience. Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays. Ability to train, lead, motivate, and delegate to a team of employees. Ability to handle multiple projects in a fast-paced environment and in a time-sensitive environment. Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients. Exceptional written and oral communication, organization, and time management skills. Detail-oriented mindset, with an eye for customer satisfaction. Proven dependability and reliability. Friendly, outgoing personality and can-do, optimistic attitude. Professional in appearance and behavior at all times. Enthusiasm for the Barry's brand. Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds.
Please note; this is a fixed term vacancy for approximately 12 months. Parkinson s is the fastest growing neurological condition in the world. It affects 166,000 people in the UK and currently there is no cure. We re recruiting for a Senior Individual Giving Officer to join our team. We proudly raise money to help improve life for people with Parkinson s and the people in their lives. Our work helps to fund everything from promising research, to providing personalised support for everyone with Parkinson s, to campaigns fighting for better support for people with Parkinson s and their loved ones. About the role You ll be working on IG digital fundraising campaigns and improvement projects, leading this strategic area of fundraising, to engage and inspire people to donate. And you ll make it as easy as possible for supporters to choose the way they want to give. You ll be part of a team that champions and supports each other, and is innovative in a changing fundraising and external environment to achieve our annual income target of over £5 million. As a team, we use analysis and insight to deliver a variety of direct marketing activities that recruit new donors and ensure everyone can see the impact of their kind contribution. In this role, you will manage digital fundraising operations projects to optimise and improve digital fundraising content and journeys. When opportunities arise, you will lead on digital fundraising campaigns to acquire and retain new supporters and provide the best possible online experience. What you ll do: Support the Individual Giving Manager (IGM) to help set strategic objectives, monitor income and expenditure using data analysis to inform and improve the individual giving programme Plan, create and manage digital IG fundraising campaigns and lead the digital fundraising strategic area within IG to maximise income Work with the Individual Giving Officers (IGO), delegating work as appropriate and championing their personal development. There may be an opportunity to line manage an Individual Giving Officer in the future Use digital tools such as email marketing platforms, digital acquisition platforms, website analytic tools and google sheets to manage insight-led journeys, communications, and to analyse basic performance data to inform and improve decisions from acquisition to conversion Integrate the IG digital fundraising programme into Fundraising & Experience Directorate activities and support the overall Parkinson s UK strategic plan What you ll bring: Strong experience of managing IG digital fundraising activity with substantial income and expenditure budgets Proven success in donor or customer acquisition and retention through digital marketing Substantial experience of creating engaging and inspiring online materials in support of direct marketing campaigns Strong experience of using CMS and email platforms, ideally Marketing Cloud Experience working with PPC, digital ads and social media to acquire donors This is an exciting time for Parkinson s UK and we would love you to join us! Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description. Interviews for this role will be held on Thursday 5 February 2026, in person at our London office Anyone can get Parkinson s. It s vital that the people who work for Parkinson s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Jan 12, 2026
Full time
Please note; this is a fixed term vacancy for approximately 12 months. Parkinson s is the fastest growing neurological condition in the world. It affects 166,000 people in the UK and currently there is no cure. We re recruiting for a Senior Individual Giving Officer to join our team. We proudly raise money to help improve life for people with Parkinson s and the people in their lives. Our work helps to fund everything from promising research, to providing personalised support for everyone with Parkinson s, to campaigns fighting for better support for people with Parkinson s and their loved ones. About the role You ll be working on IG digital fundraising campaigns and improvement projects, leading this strategic area of fundraising, to engage and inspire people to donate. And you ll make it as easy as possible for supporters to choose the way they want to give. You ll be part of a team that champions and supports each other, and is innovative in a changing fundraising and external environment to achieve our annual income target of over £5 million. As a team, we use analysis and insight to deliver a variety of direct marketing activities that recruit new donors and ensure everyone can see the impact of their kind contribution. In this role, you will manage digital fundraising operations projects to optimise and improve digital fundraising content and journeys. When opportunities arise, you will lead on digital fundraising campaigns to acquire and retain new supporters and provide the best possible online experience. What you ll do: Support the Individual Giving Manager (IGM) to help set strategic objectives, monitor income and expenditure using data analysis to inform and improve the individual giving programme Plan, create and manage digital IG fundraising campaigns and lead the digital fundraising strategic area within IG to maximise income Work with the Individual Giving Officers (IGO), delegating work as appropriate and championing their personal development. There may be an opportunity to line manage an Individual Giving Officer in the future Use digital tools such as email marketing platforms, digital acquisition platforms, website analytic tools and google sheets to manage insight-led journeys, communications, and to analyse basic performance data to inform and improve decisions from acquisition to conversion Integrate the IG digital fundraising programme into Fundraising & Experience Directorate activities and support the overall Parkinson s UK strategic plan What you ll bring: Strong experience of managing IG digital fundraising activity with substantial income and expenditure budgets Proven success in donor or customer acquisition and retention through digital marketing Substantial experience of creating engaging and inspiring online materials in support of direct marketing campaigns Strong experience of using CMS and email platforms, ideally Marketing Cloud Experience working with PPC, digital ads and social media to acquire donors This is an exciting time for Parkinson s UK and we would love you to join us! Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description. Interviews for this role will be held on Thursday 5 February 2026, in person at our London office Anyone can get Parkinson s. It s vital that the people who work for Parkinson s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
