An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager at a cutting-edge, experiential social wellness and movement space in London. With a mission to deliver world-class training, service excellence, and a community-first environment, this role is perfect for a results-driven operator who thrives in dynamic, high-performance environments. As General Manager, you will lead all aspects of the club's operations, from team leadership and member experience to financial management and business development. You will be instrumental in shaping the culture, driving standards, and ensuring that every touchpoint reflects the club's premium positioning. The Role Salary: £60,000 Working Hours: Full-time, flexible across weekdays and some weekends Amazing working perks including access to the gym and all its facilities Leave: 25 Days per annum. Management experience within premium fitness, hospitality, or leisure required Reporting to: The Managing Director Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high-performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily site operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Own and monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: 5+ years of experience in senior operations or general management within a high-end fitness, hospitality, or wellness setting Proven track record of leading large, diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Mar 02, 2026
Full time
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager at a cutting-edge, experiential social wellness and movement space in London. With a mission to deliver world-class training, service excellence, and a community-first environment, this role is perfect for a results-driven operator who thrives in dynamic, high-performance environments. As General Manager, you will lead all aspects of the club's operations, from team leadership and member experience to financial management and business development. You will be instrumental in shaping the culture, driving standards, and ensuring that every touchpoint reflects the club's premium positioning. The Role Salary: £60,000 Working Hours: Full-time, flexible across weekdays and some weekends Amazing working perks including access to the gym and all its facilities Leave: 25 Days per annum. Management experience within premium fitness, hospitality, or leisure required Reporting to: The Managing Director Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high-performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily site operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Own and monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: 5+ years of experience in senior operations or general management within a high-end fitness, hospitality, or wellness setting Proven track record of leading large, diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast-paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
MCS Group are proud to be partnering with a leading, award-winning agricultural machinery manufacturer to recruit a French-Speaking Business Development Manager. This opportunity is ideally suited to a commercially driven, relationship-focused sales professional with proven experience in agricultural machinery or technical agri-sales. The successful candidate will take ownership of a defined territory, driving dealership development, end-user sales growth, and long-term customer partnerships across the region. Fluency in French is essential to support dealer and customer engagement within French-speaking markets. Role & Responsibilities Take full responsibility for all sales activity across the designated territory, managing the complete sales lifecycle from initial enquiry through to aftersales support and customer retention Develop and execute structured territory sales plans in collaboration with the Marketing team to maximise market penetration and brand visibility Identify, recruit, and develop new dealership partners through strong sector knowledge and targeted prospecting activity Present and demonstrate products and services to dealers, ensuring appropriate stock levels and alignment with market demand Proactively generate and convert direct sales leads with end users, maintaining disciplined pipeline management and follow-through Represent the business at industry exhibitions, trade shows, and promotional events to strengthen brand presence and cultivate strategic relationships Conduct regular technical visits to the company's state-of-the-art UK manufacturing facility to maintain in-depth product knowledge Work collaboratively within a high-performing sales team, reporting directly to the General Manager and contributing to overall revenue strategy Essential Skills & Criteria Fluent French speaker with the ability to conduct commercial negotiations and technical discussions confidently Proven track record in agricultural machinery sales, or a strong recent background in technical sales within the agricultural sector Demonstrated success in territory development, dealership growth, and achieving revenue targets Strong commercial acumen with the ability to identify market opportunities and convert them into sustainable sales growth Excellent relationship-building and stakeholder management skills across dealer networks and end-user customers Highly self-motivated, proactive, and results-oriented approach to territory management Strong IT proficiency, including Microsoft Office and effective use of CRM systems for pipeline and performance tracking Full clean driving licence and willingness to travel extensively within the territory What's on Offer Competitive base salary up to 50K with an OTE of 70K Company vehicle Opportunity to represent a premium, award-winning agricultural manufacturing brand Structured product training and ongoing professional development Supportive leadership environment with clear growth and progression pathways
Mar 02, 2026
Full time
MCS Group are proud to be partnering with a leading, award-winning agricultural machinery manufacturer to recruit a French-Speaking Business Development Manager. This opportunity is ideally suited to a commercially driven, relationship-focused sales professional with proven experience in agricultural machinery or technical agri-sales. The successful candidate will take ownership of a defined territory, driving dealership development, end-user sales growth, and long-term customer partnerships across the region. Fluency in French is essential to support dealer and customer engagement within French-speaking markets. Role & Responsibilities Take full responsibility for all sales activity across the designated territory, managing the complete sales lifecycle from initial enquiry through to aftersales support and customer retention Develop and execute structured territory sales plans in collaboration with the Marketing team to maximise market penetration and brand visibility Identify, recruit, and develop new dealership partners through strong sector knowledge and targeted prospecting activity Present and demonstrate products and services to dealers, ensuring appropriate stock levels and alignment with market demand Proactively generate and convert direct sales leads with end users, maintaining disciplined pipeline management and follow-through Represent the business at industry exhibitions, trade shows, and promotional events to strengthen brand presence and cultivate strategic relationships Conduct regular technical visits to the company's state-of-the-art UK manufacturing facility to maintain in-depth product knowledge Work collaboratively within a high-performing sales team, reporting directly to the General Manager and contributing to overall revenue strategy Essential Skills & Criteria Fluent French speaker with the ability to conduct commercial negotiations and technical discussions confidently Proven track record in agricultural machinery sales, or a strong recent background in technical sales within the agricultural sector Demonstrated success in territory development, dealership growth, and achieving revenue targets Strong commercial acumen with the ability to identify market opportunities and convert them into sustainable sales growth Excellent relationship-building and stakeholder management skills across dealer networks and end-user customers Highly self-motivated, proactive, and results-oriented approach to territory management Strong IT proficiency, including Microsoft Office and effective use of CRM systems for pipeline and performance tracking Full clean driving licence and willingness to travel extensively within the territory What's on Offer Competitive base salary up to 50K with an OTE of 70K Company vehicle Opportunity to represent a premium, award-winning agricultural manufacturing brand Structured product training and ongoing professional development Supportive leadership environment with clear growth and progression pathways
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 02, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 01, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Feb 28, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
The Company Pet Media Group (PMG) is the world's largest operator of online marketplaces within the pet category. We assist over 10 million consumers every month in finding the pet of their dreams through trusted and local brands, in a way that is both safe and transparent for pets and their caregivers. We are a profitable, fast-growing scale-up and have grown rapidly from inception in 2019 to today. As a business, we have revenues exceeding 18 mUSD and an EBIT profitability of >35%. Backed by world-class investors such as Verdane Capital and a number of high-profile family offices, our journey has only begun as we expand our portfolio of leading brands within the pet vertical. In the UK, Pets4Homes is already the dominant marketplace, rehoming more than a million pets per year. However, we still have significant room to deepen breeder engagement, strengthen retention, and expand market penetration. Context for the Role Breeders are central to the success of Pets4Homes. As we continue evolving from a classifieds model to a payments-enabled marketplace, building stronger, deeper relationships with breeders is critical. We are hiring our first Customer Success Manager to help increase breeder market penetration and retention across the UK. This role exists to ensure breeders are active, engaged, supported, and achieving success on the platform. The work is primarily digital, conducted through calls, CRM workflows, and online community engagement. However, occasional in-person breeder visits and events are important for strengthening relationships and trust. This is a foundational hire within our UK breeder operations team. You will work closely with the Head of Breeder Strategy & Operations and play a key role in building a scalable breeder success engine over time. Key Responsibilities Breeder Retention & Engagement (Primary Focus) Build and manage trusted relationships with priority breeder accounts. Ensure breeders are active, engaged, and achieving positive outcomes on the platform. Proactively identify and address churn risks or dissatisfaction. Handle disputes and sensitive cases with empathy, authority, and calm professionalism. Market Penetration & Activation Execute outreach and activation playbooks to increase breeder coverage across the UK. Convert multi-channel or hesitant breeders into consistent Pets4Homes users. Support adoption of Pet Payments by clearly explaining benefits and handling objections confidently. Community & Reputation Management Represent Pets4Homes constructively within online breeder communities, particularly on Facebook and forums. Respond to brand mentions and reviews with balanced, empathetic, and confident communication. Build credibility within the breeder ecosystem through thoughtful public engagement. CRM & Operational Execution Execute structured outreach and follow up cadences in HubSpot. Maintain clean account records and strong pipeline hygiene. Manage operational breeder-related tasks such as lead chasing, and resolution coordination. Work comfortably with supporting tools such as surveys and lifecycle marketing systems. Insight & Continuous Improvement Identify patterns in breeder objections, frustrations, and behaviours. Provide structured feedback to improve messaging, workflows, and internal processes. Contribute to refining and evolving breeder engagement playbooks over time. Who You Are Relationship First but Commercially Aware You build trust with sceptical or defensive stakeholders while still driving progress and outcomes. Confident Communicator You write clearly and persuasively across channels, including public responses and community engagement. You demonstrate quiet confidence rather than ego. Emotionally Intelligent You handle emotionally charged conversations calmly. You are empathetic but firm and able to de escalate conflict effectively. Structured and Methodical You are organised, disciplined, and comfortable following defined playbooks. You keep systems tidy and operate with consistency. Digitally Fluent You are comfortable learning new tools quickly and operating within CRM and marketing systems, without needing to be highly technical. Comfortable in a Scale Up Environment You are proactive, adaptable, and capable of operating with weekly oversight rather than constant direction. Experience & Requirements 3+ years in Customer Success, Account Management, Inside Sales, or a relationship driven commercial role. Experience managing multiple small business accounts. Strong objection-handling capability. Familiarity with CRM systems (HubSpot preferred). Experience engaging with customers in online communities is beneficial. Marketplace experience is helpful but not required. Compensation Competitive base salary (benchmark range £40,000-£50,000, dependent on experience) Performance based bonus aligned to activation, retention, and adoption outcomes Flexible working arrangements Travel expenses covered for breeder visits and events What We Offer A pivotal role in a fast growing, mission driven company Direct impact on market penetration and breeder experience in the UK Close collaboration with senior leadership and meaningful ownership from day one The opportunity to help shape the future of trusted pet rehoming in the UK
Feb 28, 2026
Full time
The Company Pet Media Group (PMG) is the world's largest operator of online marketplaces within the pet category. We assist over 10 million consumers every month in finding the pet of their dreams through trusted and local brands, in a way that is both safe and transparent for pets and their caregivers. We are a profitable, fast-growing scale-up and have grown rapidly from inception in 2019 to today. As a business, we have revenues exceeding 18 mUSD and an EBIT profitability of >35%. Backed by world-class investors such as Verdane Capital and a number of high-profile family offices, our journey has only begun as we expand our portfolio of leading brands within the pet vertical. In the UK, Pets4Homes is already the dominant marketplace, rehoming more than a million pets per year. However, we still have significant room to deepen breeder engagement, strengthen retention, and expand market penetration. Context for the Role Breeders are central to the success of Pets4Homes. As we continue evolving from a classifieds model to a payments-enabled marketplace, building stronger, deeper relationships with breeders is critical. We are hiring our first Customer Success Manager to help increase breeder market penetration and retention across the UK. This role exists to ensure breeders are active, engaged, supported, and achieving success on the platform. The work is primarily digital, conducted through calls, CRM workflows, and online community engagement. However, occasional in-person breeder visits and events are important for strengthening relationships and trust. This is a foundational hire within our UK breeder operations team. You will work closely with the Head of Breeder Strategy & Operations and play a key role in building a scalable breeder success engine over time. Key Responsibilities Breeder Retention & Engagement (Primary Focus) Build and manage trusted relationships with priority breeder accounts. Ensure breeders are active, engaged, and achieving positive outcomes on the platform. Proactively identify and address churn risks or dissatisfaction. Handle disputes and sensitive cases with empathy, authority, and calm professionalism. Market Penetration & Activation Execute outreach and activation playbooks to increase breeder coverage across the UK. Convert multi-channel or hesitant breeders into consistent Pets4Homes users. Support adoption of Pet Payments by clearly explaining benefits and handling objections confidently. Community & Reputation Management Represent Pets4Homes constructively within online breeder communities, particularly on Facebook and forums. Respond to brand mentions and reviews with balanced, empathetic, and confident communication. Build credibility within the breeder ecosystem through thoughtful public engagement. CRM & Operational Execution Execute structured outreach and follow up cadences in HubSpot. Maintain clean account records and strong pipeline hygiene. Manage operational breeder-related tasks such as lead chasing, and resolution coordination. Work comfortably with supporting tools such as surveys and lifecycle marketing systems. Insight & Continuous Improvement Identify patterns in breeder objections, frustrations, and behaviours. Provide structured feedback to improve messaging, workflows, and internal processes. Contribute to refining and evolving breeder engagement playbooks over time. Who You Are Relationship First but Commercially Aware You build trust with sceptical or defensive stakeholders while still driving progress and outcomes. Confident Communicator You write clearly and persuasively across channels, including public responses and community engagement. You demonstrate quiet confidence rather than ego. Emotionally Intelligent You handle emotionally charged conversations calmly. You are empathetic but firm and able to de escalate conflict effectively. Structured and Methodical You are organised, disciplined, and comfortable following defined playbooks. You keep systems tidy and operate with consistency. Digitally Fluent You are comfortable learning new tools quickly and operating within CRM and marketing systems, without needing to be highly technical. Comfortable in a Scale Up Environment You are proactive, adaptable, and capable of operating with weekly oversight rather than constant direction. Experience & Requirements 3+ years in Customer Success, Account Management, Inside Sales, or a relationship driven commercial role. Experience managing multiple small business accounts. Strong objection-handling capability. Familiarity with CRM systems (HubSpot preferred). Experience engaging with customers in online communities is beneficial. Marketplace experience is helpful but not required. Compensation Competitive base salary (benchmark range £40,000-£50,000, dependent on experience) Performance based bonus aligned to activation, retention, and adoption outcomes Flexible working arrangements Travel expenses covered for breeder visits and events What We Offer A pivotal role in a fast growing, mission driven company Direct impact on market penetration and breeder experience in the UK Close collaboration with senior leadership and meaningful ownership from day one The opportunity to help shape the future of trusted pet rehoming in the UK
In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine - building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. This is not an "ordinary" Customer Success role. But if you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! Quick background on Spruce Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat ( ). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating. We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we're having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line. Having raised a substantial Seed round last year and with strong customer demand, we're scaling the team to massively grow our impact. We're now starting to expand beyond heat pumps and ultimately want to build an operating system for the whole home renewables supply chain. The Role You'll be working closely with Esme, Jamie, Rob, Ashley, and Hector at the centre of our commercial operation. You'll have direct relationships with hundreds of installation businesses across the UK, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be: Drive expansion & commercial growth - you'll unlock a huge amount of value in our existing customer base by increasing product usage, growing accounts, and helping installers see what's possible. A big chunk of our revenue growth will come directly from your work. Become our customers' most trusted partner - you'll build close relationships with our installers, becoming the person they turn to when they want to grow their business. You'll be the first to hear when something's not working and the first to spot an opportunity to help them do more. Create a world-class onboarding experience - you'll own the initial experience for new installers we sign up, making sure their whole team quickly gets to grips with Spruce and feels the impact right away. Be the voice of the customer internally - you'll be the primary source of feedback and insight for Product decision making, directly shaping the improvements and features we build. Your understanding of what installers need and value will drive our roadmap. Build the systems & playbooks that scale us - you'll continuously be trying to automate yourself by improving our self-serve guides and FAQs, developing and managing LLM agents, creating training content, building more effective onboarding processes, and working with our devs and designers to bring tips and tutorials onto the platform. You'll own revenue targets, be rewarded based on the growth and retention of your accounts, and you'll have a direct influence on company strategy. The reason our customers love us is because we genuinely care about their success, and that starts with you. You'll have at least 2 years work experience and you'll ideally be: Relentlessly proactive - you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done; A natural "people person" - you love working with people, find it easy to warm to them and quickly put them at ease; A brilliant communicator - you write compelling, concise copy and can explain complex concepts simply; Deeply curious - you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail; and you'll hopefully also love heat pumps! Base salary £40-60k, plus 20% on-target bonus (£50k-£72k OTE) Slice of equity (options) in the company ️33 days holiday and opportunity to work from abroad for another 30 days each year Hybrid working: Min. 3 days in-person a week (London or Bristol) Workplace Nursery Benefit scheme (YellowNest) Cycle to Work scheme Brilliant team to learn from and massive opportunity to grow Meaningful, impactful work that genuinely improves the world. Working at Spruce We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight. You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense. We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions. We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back. Feedback is constant, direct, and kind - we'll tell you when something isn't working and expect the same honesty (and empathy) back.
Feb 28, 2026
Full time
In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before. We're now looking for someone exceptional to come and work at the heart of our commercial engine - building deep relationships with our incredible customers, unlocking a huge amount of untapped value in our existing base, and directly shaping how we grow over the next 18 months. This is not an "ordinary" Customer Success role. But if you're commercially-minded, able to quickly grasp technical concepts, and want to make a massive impact on both the UK's net zero ambitions and the lives (and businesses) of heat pump installers, please read on! Quick background on Spruce Almost 20% of the UK's carbon emissions comes from heating homes - there's simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat ( ). But there's a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can't currently offer a heat pump when someone's boiler breaks and they urgently need heating. We're fixing this. We've built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we're having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line. Having raised a substantial Seed round last year and with strong customer demand, we're scaling the team to massively grow our impact. We're now starting to expand beyond heat pumps and ultimately want to build an operating system for the whole home renewables supply chain. The Role You'll be working closely with Esme, Jamie, Rob, Ashley, and Hector at the centre of our commercial operation. You'll have direct relationships with hundreds of installation businesses across the UK, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be: Drive expansion & commercial growth - you'll unlock a huge amount of value in our existing customer base by increasing product usage, growing accounts, and helping installers see what's possible. A big chunk of our revenue growth will come directly from your work. Become our customers' most trusted partner - you'll build close relationships with our installers, becoming the person they turn to when they want to grow their business. You'll be the first to hear when something's not working and the first to spot an opportunity to help them do more. Create a world-class onboarding experience - you'll own the initial experience for new installers we sign up, making sure their whole team quickly gets to grips with Spruce and feels the impact right away. Be the voice of the customer internally - you'll be the primary source of feedback and insight for Product decision making, directly shaping the improvements and features we build. Your understanding of what installers need and value will drive our roadmap. Build the systems & playbooks that scale us - you'll continuously be trying to automate yourself by improving our self-serve guides and FAQs, developing and managing LLM agents, creating training content, building more effective onboarding processes, and working with our devs and designers to bring tips and tutorials onto the platform. You'll own revenue targets, be rewarded based on the growth and retention of your accounts, and you'll have a direct influence on company strategy. The reason our customers love us is because we genuinely care about their success, and that starts with you. You'll have at least 2 years work experience and you'll ideally be: Relentlessly proactive - you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done; A natural "people person" - you love working with people, find it easy to warm to them and quickly put them at ease; A brilliant communicator - you write compelling, concise copy and can explain complex concepts simply; Deeply curious - you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail; and you'll hopefully also love heat pumps! Base salary £40-60k, plus 20% on-target bonus (£50k-£72k OTE) Slice of equity (options) in the company ️33 days holiday and opportunity to work from abroad for another 30 days each year Hybrid working: Min. 3 days in-person a week (London or Bristol) Workplace Nursery Benefit scheme (YellowNest) Cycle to Work scheme Brilliant team to learn from and massive opportunity to grow Meaningful, impactful work that genuinely improves the world. Working at Spruce We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight. You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense. We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions. We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back. Feedback is constant, direct, and kind - we'll tell you when something isn't working and expect the same honesty (and empathy) back.
The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses. Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start up energy and the security of private equity backing. It's an inspiring time to join the team! Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best in class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The Director of Corporate plays a pivotal role in shaping and leading our corporate advisory services, overseeing the Risk & Reward, Pensions, and Employee Engagement teams. This strategic leadership role drives the development and delivery of market leading corporate financial planning solutions, ensuring a cohesive and commercially focused client experience that supports retention, growth, and revenue targets. The postholder is responsible for developing innovative, compliant, and high performing solutions that address the complex needs of our corporate clients while ensuring we remain at the forefront of the financial planning and employee benefits market. Responsibilities Strategic Leadership & Vision Develop and execute the corporate strategy in alignment with Titan's growth ambitions, working closely with executive leadership. Act as the strategic lead across all corporate service lines: pensions, employee engagement, and risk/reward. Monitor trends in legislation, financial markets, and corporate needs to ensure offerings are competitive, relevant, and future focused. Serve as a member of the senior leadership team, contributing to wider organisational strategy, culture, and governance. Client Growth & Revenue Generation Drive business development efforts to acquire and retain mid to large corporate clients. Identify opportunities for cross selling and upselling across the business to maximise client lifetime value. Execute targeted growth strategies in mid-large corporates, leveraging Titan's vertically integrated model (financial planning investment custody). Develop pricing and service models that drive sustainable profit growth while meeting client needs. Lead high level client relationships, providing thought leadership, commercial insights, and strategic guidance. Oversee pricing, proposition value cases, and develop commercial models to drive profitability Team Leadership & Operational Oversight Lead and inspire cross functional teams (Risk & Reward, Pensions, and Employee Engagement), ensuring clarity of purpose, accountability, and performance. Set clear KPIs and targets aligned to service excellence, regulatory compliance, and commercial outcomes. Create a culture of innovation, collaboration, and continuous improvement across the corporate function. Oversee operational processes and service delivery standards to ensure efficiency, compliance, and client satisfaction. Risk Management & Governance Ensure that all corporate services operate in full compliance with FCA regulations, pensions legislation, employment law, and internal risk policies. Lead governance frameworks to monitor and manage risk exposure across all corporate client relationships. Champion a strong risk aware culture across teams, supporting robust decision making. Product & Proposition Development Oversee the design and enhancement of corporate financial solutions, including group pensions, flexible benefits, total reward, and employee engagement platforms. Collaborate with marketing and proposition teams to enhance brand visibility, thought leadership, and sales enablement for corporate offerings. Ensure products are commercially viable, client centric, and adaptable to market shifts. Experience required Essential: Proven senior leadership experience within corporate financial planning, employee benefits, or wealth management. Deep knowledge of pensions (DB, DC, group schemes), reward strategies, and employee engagement models. Track record of delivering revenue growth through strategic client engagement and solution design. Strong understanding of FCA compliance, risk frameworks, and financial product regulation. Commercial acumen and ability to build high value relationships with C suite clients. Desirable: Experience scaling operations or leading a function through transformation/growth. Experience within a private equity backed or fast scaling business. Skills, Competencies & Qualifications (Essential & Desirable) Key Skills and Competencies Strategic thinking with commercial and financial insight Inspirational leadership and people management Exceptional client relationship and stakeholder management skills Deep technical understanding of corporate pension and benefits structures Strong communication and presentation skills Analytical with a solution oriented mindset Change and transformation leadership Essential: Chartered Financial Planner or equivalent qualification. Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Some of our benefits Competitive salary Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job related activities.
Feb 28, 2026
Full time
The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses. Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start up energy and the security of private equity backing. It's an inspiring time to join the team! Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best in class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The Director of Corporate plays a pivotal role in shaping and leading our corporate advisory services, overseeing the Risk & Reward, Pensions, and Employee Engagement teams. This strategic leadership role drives the development and delivery of market leading corporate financial planning solutions, ensuring a cohesive and commercially focused client experience that supports retention, growth, and revenue targets. The postholder is responsible for developing innovative, compliant, and high performing solutions that address the complex needs of our corporate clients while ensuring we remain at the forefront of the financial planning and employee benefits market. Responsibilities Strategic Leadership & Vision Develop and execute the corporate strategy in alignment with Titan's growth ambitions, working closely with executive leadership. Act as the strategic lead across all corporate service lines: pensions, employee engagement, and risk/reward. Monitor trends in legislation, financial markets, and corporate needs to ensure offerings are competitive, relevant, and future focused. Serve as a member of the senior leadership team, contributing to wider organisational strategy, culture, and governance. Client Growth & Revenue Generation Drive business development efforts to acquire and retain mid to large corporate clients. Identify opportunities for cross selling and upselling across the business to maximise client lifetime value. Execute targeted growth strategies in mid-large corporates, leveraging Titan's vertically integrated model (financial planning investment custody). Develop pricing and service models that drive sustainable profit growth while meeting client needs. Lead high level client relationships, providing thought leadership, commercial insights, and strategic guidance. Oversee pricing, proposition value cases, and develop commercial models to drive profitability Team Leadership & Operational Oversight Lead and inspire cross functional teams (Risk & Reward, Pensions, and Employee Engagement), ensuring clarity of purpose, accountability, and performance. Set clear KPIs and targets aligned to service excellence, regulatory compliance, and commercial outcomes. Create a culture of innovation, collaboration, and continuous improvement across the corporate function. Oversee operational processes and service delivery standards to ensure efficiency, compliance, and client satisfaction. Risk Management & Governance Ensure that all corporate services operate in full compliance with FCA regulations, pensions legislation, employment law, and internal risk policies. Lead governance frameworks to monitor and manage risk exposure across all corporate client relationships. Champion a strong risk aware culture across teams, supporting robust decision making. Product & Proposition Development Oversee the design and enhancement of corporate financial solutions, including group pensions, flexible benefits, total reward, and employee engagement platforms. Collaborate with marketing and proposition teams to enhance brand visibility, thought leadership, and sales enablement for corporate offerings. Ensure products are commercially viable, client centric, and adaptable to market shifts. Experience required Essential: Proven senior leadership experience within corporate financial planning, employee benefits, or wealth management. Deep knowledge of pensions (DB, DC, group schemes), reward strategies, and employee engagement models. Track record of delivering revenue growth through strategic client engagement and solution design. Strong understanding of FCA compliance, risk frameworks, and financial product regulation. Commercial acumen and ability to build high value relationships with C suite clients. Desirable: Experience scaling operations or leading a function through transformation/growth. Experience within a private equity backed or fast scaling business. Skills, Competencies & Qualifications (Essential & Desirable) Key Skills and Competencies Strategic thinking with commercial and financial insight Inspirational leadership and people management Exceptional client relationship and stakeholder management skills Deep technical understanding of corporate pension and benefits structures Strong communication and presentation skills Analytical with a solution oriented mindset Change and transformation leadership Essential: Chartered Financial Planner or equivalent qualification. Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Some of our benefits Competitive salary Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job related activities.
Salary: £145k - £160k pa basic (depending on experience) % Bonus+Exec Car+Full Exec Package We are proud to have been appointed to handle this significant Managing Director opening with a substantial packaging firm. Position Overview You will have 10 years plus experience within packaging, specifically working or having worked at a senior level within a MINIMUM, £20m pa firm in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. As Managing Director you will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader able to command respect from your team, you will also have impeccable presentation skills and be able to strengthen an already strong network of sales contacts. Growth is of the essence thus the successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Working with the Sales Director to ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. Innovating 'added value' services with the board, ensuring that new or different product lines are introduced to the existing customer base. Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. To achieve and exceed company expectations in sales, margin and net profit. To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. To gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors which can influence the success of the business Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: Preparation and submission of budgets and objectives Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and it's customers Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management Ensure customer service strategy is implemented Assess, identify and facilitate staff training and development needs Development and maintenance of excellent customer relationship management and strategic customer service levels Ensure measurement of performance of all capital expenditure incorporating return on capital Stringent controls of costs, expenditure and investments (SG&A) within budget parameters To liaise with and support the Business Managers within the area This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Salary: £145k - £160k pa basic (depending on experience) % Bonus+Exec Car+Full Exec Package We are proud to have been appointed to handle this significant Managing Director opening with a substantial packaging firm. Position Overview You will have 10 years plus experience within packaging, specifically working or having worked at a senior level within a MINIMUM, £20m pa firm in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. As Managing Director you will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader able to command respect from your team, you will also have impeccable presentation skills and be able to strengthen an already strong network of sales contacts. Growth is of the essence thus the successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Working with the Sales Director to ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. Innovating 'added value' services with the board, ensuring that new or different product lines are introduced to the existing customer base. Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. To achieve and exceed company expectations in sales, margin and net profit. To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. To gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors which can influence the success of the business Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: Preparation and submission of budgets and objectives Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and it's customers Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management Ensure customer service strategy is implemented Assess, identify and facilitate staff training and development needs Development and maintenance of excellent customer relationship management and strategic customer service levels Ensure measurement of performance of all capital expenditure incorporating return on capital Stringent controls of costs, expenditure and investments (SG&A) within budget parameters To liaise with and support the Business Managers within the area This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Our Subscriptions team is focused on expanding recurring revenue streams and improving customer lifetime value by designing and launching compelling membership models, benefits, and payment experiences across our product ecosystem. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry changing platform. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Job Responsibilities Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings. Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics. Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn. Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization. Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner. Repeat: Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Job Requirements Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes. Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements. A data informed work style, viewed through a compassionate lens of the user. A passion for building delightful customer facing products and experiences. Experience shipping and iterating on successful Software or Financial products at scale. The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth. Bachelor's degree or equivalent experience. With domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred. Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet . Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
Feb 28, 2026
Full time
Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Our Subscriptions team is focused on expanding recurring revenue streams and improving customer lifetime value by designing and launching compelling membership models, benefits, and payment experiences across our product ecosystem. We are looking for Product Managers to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry changing platform. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross functional team members to ship remarkable features and products. Job Responsibilities Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings. Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics. Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn. Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization. Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner. Repeat: Create and maintain the team's roadmap, milestones, and dependencies with strategic priorities in mind. Job Requirements Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes. Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements. A data informed work style, viewed through a compassionate lens of the user. A passion for building delightful customer facing products and experiences. Experience shipping and iterating on successful Software or Financial products at scale. The ability to collaborate well with designers, engineers, QA, Marketing, compliance, growth. Bachelor's degree or equivalent experience. With domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component are preferred. Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: visa card provided upon joining Our benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Founded in 2016, serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet . Built on a foundation of security, privacy, and compliance, is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with a minimum £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for market growth and communicate it to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance while being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability, ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Set and achieve annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales forces. Develop key accounts, offer and secure added value services, and introduce new or different product lines to the existing customer base. Apply a strategic approach to growth, reviewing opportunities and driving forward expansion. Achieve and exceed company expectations in sales, margin and net profit. Deliver an excellent service to all customers, aiming to provide total satisfaction and customer retention. Gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors that can influence the success of the business. Conduct continual research and analysis of the marketplace to ensure correct targeting of sectors, required resources and pricing models, and recommend any investment. Operational and Other Accountabilities Prepare, manage and be responsible for the P&L. Prepare and submit budgets and objectives. Ensure the correct and balanced deployment of resources, including equipment and personnel, to meet the needs of the business and its customers. Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, and Customer Relationship Management. Implement the customer service strategy. Assess, identify and facilitate staff training and development needs. Develop and maintain excellent customer relationship management and strategic customer service levels. Measure performance of all capital expenditure incorporating return on capital. Maintain stringent controls of costs, expenditure and investments (SG&A) within budget parameters. Liaise with and support the Business Managers within the area. Job Knowledge, Experience & Skills Strong empathy with sales and deep operational skills. A broad and strong knowledge of the industry and market. Competent understanding of IT, Finance and other organisational skills. Excellent people management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. This position has now been filled.
Feb 28, 2026
Full time
Salary: £90-95k basic + executive car + attractive bonus An opportunity to take the reins of a long established and highly respected global printed communications company. Our client has set a minimum requirement of 10 years+ experience within a print or packaging firm, specifically working or having worked at a senior level (as MD or GM) with a minimum £10m pa company in the last 5 years. Your skills must include the ability to formulate a vision for market growth and communicate it to employees in a compelling and actionable way. You will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance while being a charismatic leader. The successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts through the team. Function Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability, ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Set and achieve annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales forces. Develop key accounts, offer and secure added value services, and introduce new or different product lines to the existing customer base. Apply a strategic approach to growth, reviewing opportunities and driving forward expansion. Achieve and exceed company expectations in sales, margin and net profit. Deliver an excellent service to all customers, aiming to provide total satisfaction and customer retention. Gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors that can influence the success of the business. Conduct continual research and analysis of the marketplace to ensure correct targeting of sectors, required resources and pricing models, and recommend any investment. Operational and Other Accountabilities Prepare, manage and be responsible for the P&L. Prepare and submit budgets and objectives. Ensure the correct and balanced deployment of resources, including equipment and personnel, to meet the needs of the business and its customers. Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, and Customer Relationship Management. Implement the customer service strategy. Assess, identify and facilitate staff training and development needs. Develop and maintain excellent customer relationship management and strategic customer service levels. Measure performance of all capital expenditure incorporating return on capital. Maintain stringent controls of costs, expenditure and investments (SG&A) within budget parameters. Liaise with and support the Business Managers within the area. Job Knowledge, Experience & Skills Strong empathy with sales and deep operational skills. A broad and strong knowledge of the industry and market. Competent understanding of IT, Finance and other organisational skills. Excellent people management skills. Due to the highly confidential nature of this vacancy we can't reveal the exact location at this stage. This position has now been filled.
Overview BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We are honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024. Role We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients. Responsibilities Act as a trusted advisor to clients, ensuring their success with our products and services Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value Deepen existing partnerships by delivering tailored value propositions that increase share of wallet Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention Proactively identify and resolve customer challenges, ensuring swift issue resolution Analyse account performance data to provide strategic insights and drive informed decision-making Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business Drive adoption of AI and automation tools to improve client experience and operational workflows What we need from you Proven experience in account management, customer success, or a similar role within Payments or FinTech. Deep understanding of crypto, blockchain, stablecoins, or digital assets. Strong track record of managing and growing enterprise-level accounts. Exceptional relationship management, negotiation, and communication skills. Strategic mindset with a history of driving revenue growth within existing accounts. Strong analytical skills to assess performance and identify areas for improvement. Proven track record of improving processes and efficiencies through AI and automation. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment What you can expect from us Fair and competitive salary at every stage of your growth Meaningful ownership in the business through our employee option scheme Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets Note At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Feb 28, 2026
Full time
Overview BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We are honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024. Role We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients. Responsibilities Act as a trusted advisor to clients, ensuring their success with our products and services Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value Deepen existing partnerships by delivering tailored value propositions that increase share of wallet Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention Proactively identify and resolve customer challenges, ensuring swift issue resolution Analyse account performance data to provide strategic insights and drive informed decision-making Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business Drive adoption of AI and automation tools to improve client experience and operational workflows What we need from you Proven experience in account management, customer success, or a similar role within Payments or FinTech. Deep understanding of crypto, blockchain, stablecoins, or digital assets. Strong track record of managing and growing enterprise-level accounts. Exceptional relationship management, negotiation, and communication skills. Strategic mindset with a history of driving revenue growth within existing accounts. Strong analytical skills to assess performance and identify areas for improvement. Proven track record of improving processes and efficiencies through AI and automation. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment What you can expect from us Fair and competitive salary at every stage of your growth Meaningful ownership in the business through our employee option scheme Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets Note At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Business Development Representative Location: Newport, South Wales Salary: 26,000 basic + 3,000+ achievable commission (sales and retention) Hours: 40 hours per week. Rota based shifts Monday to Friday 09:00-21:00, Saturday 09:00-18:00, Sunday 10:00-16:00 Contract: Permanent The Role A dynamic and growing organisation is seeking confident, proactive Business Development Representatives to drive sales and support customer engagement. This role is perfect for individuals who thrive in a fast-paced environment and enjoy building relationships that convert into long-term business success. Key Responsibilities Driving sales through high-volume outbound calls, handling inbound enquiries, and making targeted cold calls. Engaging leads via email and live chat, using persuasive messaging to convert quotes and boost retention. Following up on enquiries promptly, building rapport, and maintaining momentum to exceed sales targets. Processing customer payments, ensuring accurate credit control and smooth transactions. Supporting campaigns and collaborating with Sales and General Managers to refine strategies and achieve growth objectives. Requirements Minimum of two years' experience in sales, telemarketing, or a similar role. Comfortable using CRM systems and communicating via email and live chat. Proven ability to meet or exceed sales targets, demonstrating resilience and a proactive approach. Strong objection-handling and closing skills. Benefits Competitive salary with a lucrative commission structure. Free on-site parking. 250 employee referral reward. Exclusive friends and family discounts. Additional Information Candidates must have the legal right to work in the UK. Visa sponsorship is not available for this role. This is an excellent opportunity for ambitious sales professionals seeking career growth and a role where performance directly rewards effort and results. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 27, 2026
Full time
Business Development Representative Location: Newport, South Wales Salary: 26,000 basic + 3,000+ achievable commission (sales and retention) Hours: 40 hours per week. Rota based shifts Monday to Friday 09:00-21:00, Saturday 09:00-18:00, Sunday 10:00-16:00 Contract: Permanent The Role A dynamic and growing organisation is seeking confident, proactive Business Development Representatives to drive sales and support customer engagement. This role is perfect for individuals who thrive in a fast-paced environment and enjoy building relationships that convert into long-term business success. Key Responsibilities Driving sales through high-volume outbound calls, handling inbound enquiries, and making targeted cold calls. Engaging leads via email and live chat, using persuasive messaging to convert quotes and boost retention. Following up on enquiries promptly, building rapport, and maintaining momentum to exceed sales targets. Processing customer payments, ensuring accurate credit control and smooth transactions. Supporting campaigns and collaborating with Sales and General Managers to refine strategies and achieve growth objectives. Requirements Minimum of two years' experience in sales, telemarketing, or a similar role. Comfortable using CRM systems and communicating via email and live chat. Proven ability to meet or exceed sales targets, demonstrating resilience and a proactive approach. Strong objection-handling and closing skills. Benefits Competitive salary with a lucrative commission structure. Free on-site parking. 250 employee referral reward. Exclusive friends and family discounts. Additional Information Candidates must have the legal right to work in the UK. Visa sponsorship is not available for this role. This is an excellent opportunity for ambitious sales professionals seeking career growth and a role where performance directly rewards effort and results. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We'repartnering with a growing, multi-site healthcare and wellness brand to appoint a Senior Marketing Manager as part of their next phase of expansion. This is a premium businessoperatingacross multiple UK locations, delivering high-quality patient services. With strong demand and ambitious growth plans, they are now looking for an experienced marketing leader to drive performance and brand positioning across the group. The Opportunity This is a hands-on, commercially focused senior marketing role combining strategic ownership with day-to-day execution. Working closely with senior leadership, booking/sales teams, and specialist agency partners, you willbe responsible forincreasing qualified enquiries,optimisingconversion performance, and elevating brand presence across all locations. It would suit a commercially minded marketing all-rounder who thrives in a fast-paced, growth environment and is comfortable balancing big-picture thinking with hands-on delivery. Key Responsibilities Develop and lead marketing strategy to drive measurable growth across multiple sites Manage and collaborate with external agencies across paid media, creative and performance channels Work closely with internal booking/sales teams tooptimisethe end-to-end funnel (enquiry to confirmed appointment) Enhance lead generation and conversion pathways across website, landing pages,advertisingand follow-up communications Own CRM and email marketing performance, including automation, segmentation, nurturejourneysand retention activity Support paid media strategy across Meta,Googleand remarketing channels tomaximiseROI and lead quality Oversee website content and landing pageoptimisationvia WordPress (or similar CMS) Develop creative campaign concepts aligned to premium positioning Monitor KPIs and reporting, turning insight into actionable improvements Maintain brand consistency and a high-quality tone across all marketing touchpoints About You Proven experience in a senior marketing,growthor performance-focused role Strong understanding of lead generation, conversionoptimisationand full-funnel performance Deep CRM and email marketingexpertise Confident managing agency relationships and external suppliers A blend of creative thinking and technical marketing capability Comfortable operating both strategically and hands-on Experience with paid media strategy and scalable acquisition models Strong cross-functional communication skills Experience within healthcare, wellness, or other premium consumer services Understanding of high-consideration purchase journeys Familiarity with marketing analytics platforms (e.g.HubSpot, GA4, Looker Studio, Hotjar or similar) Strong eye for brand and creative direction Why Consider This Role? High-visibility position with real ownership and impact Opportunity to combine performance marketing with brand building Collaborative, ambitious leadership team Clear growth trajectory within a multi-site business
Feb 27, 2026
Full time
We'repartnering with a growing, multi-site healthcare and wellness brand to appoint a Senior Marketing Manager as part of their next phase of expansion. This is a premium businessoperatingacross multiple UK locations, delivering high-quality patient services. With strong demand and ambitious growth plans, they are now looking for an experienced marketing leader to drive performance and brand positioning across the group. The Opportunity This is a hands-on, commercially focused senior marketing role combining strategic ownership with day-to-day execution. Working closely with senior leadership, booking/sales teams, and specialist agency partners, you willbe responsible forincreasing qualified enquiries,optimisingconversion performance, and elevating brand presence across all locations. It would suit a commercially minded marketing all-rounder who thrives in a fast-paced, growth environment and is comfortable balancing big-picture thinking with hands-on delivery. Key Responsibilities Develop and lead marketing strategy to drive measurable growth across multiple sites Manage and collaborate with external agencies across paid media, creative and performance channels Work closely with internal booking/sales teams tooptimisethe end-to-end funnel (enquiry to confirmed appointment) Enhance lead generation and conversion pathways across website, landing pages,advertisingand follow-up communications Own CRM and email marketing performance, including automation, segmentation, nurturejourneysand retention activity Support paid media strategy across Meta,Googleand remarketing channels tomaximiseROI and lead quality Oversee website content and landing pageoptimisationvia WordPress (or similar CMS) Develop creative campaign concepts aligned to premium positioning Monitor KPIs and reporting, turning insight into actionable improvements Maintain brand consistency and a high-quality tone across all marketing touchpoints About You Proven experience in a senior marketing,growthor performance-focused role Strong understanding of lead generation, conversionoptimisationand full-funnel performance Deep CRM and email marketingexpertise Confident managing agency relationships and external suppliers A blend of creative thinking and technical marketing capability Comfortable operating both strategically and hands-on Experience with paid media strategy and scalable acquisition models Strong cross-functional communication skills Experience within healthcare, wellness, or other premium consumer services Understanding of high-consideration purchase journeys Familiarity with marketing analytics platforms (e.g.HubSpot, GA4, Looker Studio, Hotjar or similar) Strong eye for brand and creative direction Why Consider This Role? High-visibility position with real ownership and impact Opportunity to combine performance marketing with brand building Collaborative, ambitious leadership team Clear growth trajectory within a multi-site business
Redline Group are working with a leading global distributor of test & measurement products and solutions that are seeking a Business Development Manager to drive growth within the North region of the UK (Birmingham upwards). The successful candidate will take ownership of the largest geographical region of the UK business and lead the growth strategy in close collaboration with the OEM to increase revenue. This role combines technical pre-sales expertise with strong commercial drive to close deals, supporting and partnering with customers on their test & measurement hardware requirements. Working as part of a regional team, you will collaborate with inside and outside sales, product specialists, and marketing to grow market share, deliver technical demonstrations, and position the business as the trusted test & measurement hardware partner in the territory. Experience required for the Business Development Manager, North UK: Proven technical sales experience within the test & measurement sector Strong test & measurement hardware knowledge Excellent relationship-building and influencing skills across all levels Self-directed, proactive mentality with strong organisational skills Ability to deliver technical presentations, demonstrations, and training sessions Experience in developing and executing territory growth plans This role is offered on a flexible, remote-working basis with occasional travel across the North region for customer visits, supplier meetings, and events. This is an exciting opportunity to join a market leader with a strong growth agenda, supportive culture, and high staff retention, where you will have the autonomy and backing to deliver significant commercial impact. To apply for the Business Development Manager position please send your CV to (url removed) or for a confidential discussion contact Yuon Skelton on (phone number removed).
Feb 27, 2026
Full time
Redline Group are working with a leading global distributor of test & measurement products and solutions that are seeking a Business Development Manager to drive growth within the North region of the UK (Birmingham upwards). The successful candidate will take ownership of the largest geographical region of the UK business and lead the growth strategy in close collaboration with the OEM to increase revenue. This role combines technical pre-sales expertise with strong commercial drive to close deals, supporting and partnering with customers on their test & measurement hardware requirements. Working as part of a regional team, you will collaborate with inside and outside sales, product specialists, and marketing to grow market share, deliver technical demonstrations, and position the business as the trusted test & measurement hardware partner in the territory. Experience required for the Business Development Manager, North UK: Proven technical sales experience within the test & measurement sector Strong test & measurement hardware knowledge Excellent relationship-building and influencing skills across all levels Self-directed, proactive mentality with strong organisational skills Ability to deliver technical presentations, demonstrations, and training sessions Experience in developing and executing territory growth plans This role is offered on a flexible, remote-working basis with occasional travel across the North region for customer visits, supplier meetings, and events. This is an exciting opportunity to join a market leader with a strong growth agenda, supportive culture, and high staff retention, where you will have the autonomy and backing to deliver significant commercial impact. To apply for the Business Development Manager position please send your CV to (url removed) or for a confidential discussion contact Yuon Skelton on (phone number removed).
About The Role Strengthen the Partnership. Amplify Performance. Accelerate Microsoft led Growth. Intercity is a Microsoft First MSP, and our alliance with Microsoft is at the heart of our growth strategy. We're hiring a commercially driven, strategically minded Microsoft Partner Manager to elevate our partnership and turn alignment into real revenue, margin, and market advantage. This is a high impact, externally focused role owning the Microsoft relationship across UK SME & C sectors. You'll work directly with senior Microsoft stakeholders while driving alignment across Sales, Marketing, Propositions and Leadership internally. What You'll Own Strong exec level engagement on both sides Tight alignment between Microsoft priorities and Intercity growth goals Maximum performance across funding, programmes and incentives Increased visibility of Intercity's capability and impact within the Microsoft ecosystem This role blends strategic partnership leadership with commercial optimisation and growth delivery. What You'll Do 1. Strategic Alliance Leadership Build and execute a clear Microsoft alliance strategy aligned to Intercity's objectives Map Microsoft sales plays to Intercity propositions & customer needs Establish and maintain an exec engagement framework 2. Executive Relationship Management Own senior relationships across Microsoft UK Act as Intercity's senior advocate within the ecosystem Ensure our value, performance and growth potential are well understood and championed 3. Commercial Performance Maximise CPOR, PAL, MCI funding, COOP and other programmes Drive optimised rebate & incentive performance Own the exec level scorecard for revenue, margin and growth Identify and lead performance improvement initiatives 4. Revenue & Pipeline Acceleration Uncover growth opportunities within the Microsoft ecosystem Turn alignment into real pipeline through Sales, Marketing & Propositions Strengthen Marketplace positioning and "win wire" presence 5. AI & Innovation Leadership Support and accelerate Intercity's Microsoft AI agenda (including Copilot) Champion Microsoft AI positioning internally and externally Stay ahead of Microsoft's evolving priorities 6. Enablement & Market Insight Equip internal teams with Microsoft programme knowledge Monitor licensing, incentives and competitive shifts Feed insight into strategy and decision making How You'll Be Measured Strength and depth of executive alignment Revenue & pipeline growth driven by the Microsoft alliance Funding, rebate and incentive optimisation Microsoft related customer acquisition & retention Increased ecosystem visibility & influence About You You're commercially sharp, strategically confident and credible in Microsoft environments. You understand how Microsoft really works. Structure, incentives, programmes and ecosystem, and can convert partnership potential into tangible performance. Experience Proven Microsoft partner/alliance/channel management experience Strong knowledge of incentive programmes, partner centre, licensing Vendor management with commercial outcomes Background in sales, marketing or partnership led growth Experience across commercial and/or public sector Comfortable influencing at exec level Skills Strategic mindset with strong execution discipline Excellent relationship builder at senior levels Commercially focused and target driven Collaborative, cross functional operator Analytical, data led and insight driven Professional, credible, high integrity What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Feb 27, 2026
Full time
About The Role Strengthen the Partnership. Amplify Performance. Accelerate Microsoft led Growth. Intercity is a Microsoft First MSP, and our alliance with Microsoft is at the heart of our growth strategy. We're hiring a commercially driven, strategically minded Microsoft Partner Manager to elevate our partnership and turn alignment into real revenue, margin, and market advantage. This is a high impact, externally focused role owning the Microsoft relationship across UK SME & C sectors. You'll work directly with senior Microsoft stakeholders while driving alignment across Sales, Marketing, Propositions and Leadership internally. What You'll Own Strong exec level engagement on both sides Tight alignment between Microsoft priorities and Intercity growth goals Maximum performance across funding, programmes and incentives Increased visibility of Intercity's capability and impact within the Microsoft ecosystem This role blends strategic partnership leadership with commercial optimisation and growth delivery. What You'll Do 1. Strategic Alliance Leadership Build and execute a clear Microsoft alliance strategy aligned to Intercity's objectives Map Microsoft sales plays to Intercity propositions & customer needs Establish and maintain an exec engagement framework 2. Executive Relationship Management Own senior relationships across Microsoft UK Act as Intercity's senior advocate within the ecosystem Ensure our value, performance and growth potential are well understood and championed 3. Commercial Performance Maximise CPOR, PAL, MCI funding, COOP and other programmes Drive optimised rebate & incentive performance Own the exec level scorecard for revenue, margin and growth Identify and lead performance improvement initiatives 4. Revenue & Pipeline Acceleration Uncover growth opportunities within the Microsoft ecosystem Turn alignment into real pipeline through Sales, Marketing & Propositions Strengthen Marketplace positioning and "win wire" presence 5. AI & Innovation Leadership Support and accelerate Intercity's Microsoft AI agenda (including Copilot) Champion Microsoft AI positioning internally and externally Stay ahead of Microsoft's evolving priorities 6. Enablement & Market Insight Equip internal teams with Microsoft programme knowledge Monitor licensing, incentives and competitive shifts Feed insight into strategy and decision making How You'll Be Measured Strength and depth of executive alignment Revenue & pipeline growth driven by the Microsoft alliance Funding, rebate and incentive optimisation Microsoft related customer acquisition & retention Increased ecosystem visibility & influence About You You're commercially sharp, strategically confident and credible in Microsoft environments. You understand how Microsoft really works. Structure, incentives, programmes and ecosystem, and can convert partnership potential into tangible performance. Experience Proven Microsoft partner/alliance/channel management experience Strong knowledge of incentive programmes, partner centre, licensing Vendor management with commercial outcomes Background in sales, marketing or partnership led growth Experience across commercial and/or public sector Comfortable influencing at exec level Skills Strategic mindset with strong execution discipline Excellent relationship builder at senior levels Commercially focused and target driven Collaborative, cross functional operator Analytical, data led and insight driven Professional, credible, high integrity What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Go back Blackpool Teaching Hospitals NHS Foundation Trust Microbiology Manager 8a The closing date is 04 March 2026 As a Band 8a laboratory manager in the Microbiology Department the post holder will be responsible for the operational and technical delivery of the service and management of all sections of Microbiology including Bacteriology, Virology, Mycology, Parasitology and Molecular Diagnostics, as well as maintenance of UKAS accreditation to ISO 15189. The post holder is the Microbiology budget holder and will take a lead role in the management and development of all staff within the Department. Main duties of the job The role involves leading the operational, technical and workforce management of the Microbiology Department, ensuring high quality service delivery across Bacteriology, Virology, Molecular Diagnostics, Parasitology and Mycology, maintaining UKAS ISO 15189 accreditation, managing the budget and developing staff. Working for your organisation The Pathology Department at Blackpool Teaching Hospitals is part of the Lancashire & South Cumbria Pathology Service, a 4-Trust collaborative network focussed on coordinating services, adopting new technology, achieving best value and improving patient outcomes whilst maintaining pathology services across all sites. Main duties of the job The post holder will work to meet the objectives of the Pathology Directorate and the Blackpool Teaching Hospitals NHS Trust through effective teamwork, communication, planning, staffing and resource management. As a Band 8a in the Microbiology Department the post holder will be responsible for the operational and technical delivery of the service and management of all sections of Microbiology including Bacteriology, Virology, Mycology, Parasitology and Molecular Diagnostics, as well as maintenance of UKAS accreditation to ISO 15189. The post holder is the Microbiology budget holder and will take a lead role in the management and development of all staff within the Department. Additional duties will be undertaken as directed by the Pathology Directorate Manager in consultation with the post holder. About us The Pathology department at Blackpool Teaching Hospitals NHS Foundation Trust is member of the Lancashire & South Cumbria Pathology Service which is a collaborative pathology network made up of four partner Trusts , they are University Hospitals of Morecambe Bay NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire Teaching Hospitals NHS Foundation Trust and Blackpool Teaching Hospitals NHS Foundation Trust. The aim is to transform pathology services and patient pathways by ensuring a coordinated approach for local services that drives the adoption of new technology, seeks best value, service quality and investment to improve patient outcomes. Pathology is essential to the delivery of all patient pathways and will be continued to be delivered on all 4 hospital sites. Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac, Haematology and Cystic fibrosis patients. As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. Job responsibilities To ensure the department is operating in accordance with national guidance and maintain UKAS accreditation ISO 15189 standards & regulatory requirements. To be responsible for the technical leadership for service developments which clinical teams and Consultant Microbiologists or Clinical Scientists may wish to introduce. To monitor and maintain the high professional standards of the Microbiology service and initiate remedial action where necessary. To plan, oversee, perform, and technically validate all Microbiological investigations to a high level of competence. To oversee the technical validation of test results prior to reporting, ensuring the standard operating procedures as agreed by the Consultant Microbiologists are followed. To be responsible for the data management of results on the laboratory computer systems to ensure they are reported accurately and in a timely manner. To implement and monitor Internal and External Quality Assurance Schemes. To ensure the effective and timely commissioning of new equipment in Microbiology to ISO 15189 standards. To give technical support and guidance to all Microbiology staff, clinical staff and for research / clinical trials involving Microbiology. To implement Microbiology polices and maintain all documentation. To ensure stock levels are maintained to the required level within Microbiology. To ensure equipment within the department is fit for purpose, monitored, working at optimal performance and support collation of maintenance records. To implement new methodology into Microbiology in accordance best practice and accreditation and regulatory requirements. Personal To ensure the effective deployment of Biomedical Scientists in the department. To ensure comprehensive EWP rotas are prepared in a timely fashion. To develop close working relationships and communicate effectively with the Consultants and Clinical Scientists in the Microbiology Department. SUPERVISORY / MANAGEMENT DUTIES To be a member of the Pathology Management team and deputise for the Pathology Directorate Manager as required. To represent the Microbiology Department at the Pathology Directorate meetings To be named Quality Lead for the department. To be named Health and Safety lead for the department. To work with the Pathology Directorate Manager and other local heads of service to develop strategic plans and policy for Microbiology/Pathology, including technical leadership for any collaborative working across the network. To contribute to the planning of decisions regarding laboratory repertoire and equipment procurement. To provide statistical information within Microbiology and produce written reports. To contribute to the recruitment, appointment, and retention of staff in line with Trust polices and guidelines. To take the lead in control of staff deployment and maintain discipline in Microbiology according to Trust Policy. To ensure compliance with statutory regulations, Health and Safety, fire etc. in the section. To conduct annual appraisal for the Team leaders and ensure all staff have an appraisal once a year and ensure developmental needs are actioned. To undertake responsibility for counselling, grievance, and welfare matters. To contribute to the analysis and workforce planning needs of the Microbiology establishment and skill mix as appropriate to the safe provision of service. To organise staff in covering the 24-hour working patterns of Microbiology. To oversee the monitoring and recording of attendance, holidays, special leave, and sickness absence. Monitor cost effectiveness with the Microbiology budget and contributing to Waste Reduction Schemes To lead on business case development for staff, equipment purchases or new service or strategic developments. TEACHING / DEVELOPMENT / COMMUNICATION To co-ordinate induction, training and development of all staff in Microbiology. To ensure personal compliance with regards to mandatory, professional and personal development according to service needs. To ensure personal compliance with professional codes of conduct and personal development according to service needs. To facilitate two-way communication between higher management and staff. To promote the service and enhance the reputation of the department. To develop appropriate links with colleagues in the Pathology Clinical Network and Public Health Agencies and other stakeholders. To maintain up-to-date knowledge of methodology and technology in all aspects of Microbiology. To ensure all staff are competent to perform microbiological techniques and relevant tasks and maintain up to date records of the staff competencies. To provide mentorship to technical staff within Microbiology and to encourage continual professional and personal development. To provide support and supervision for staff engaged on work related study including portfolios and apprenticeships. CLINICAL GOVERNANCE To be the Departmental Quality Lead To ensure that incidents and complaints are investigated in a timely manner and appropriate actions implemented. To ensure that Quality Management Systems are maintained as scheduled. To work within regulatory and accreditation requirements, Trust policies and protocols. To ensure confidentiality is maintained in accordance with the Data Protection Act. FINANCE To be responsible for the Microbiology budget, producing a balanced budget and achieving financial control and improvement targets Person Specification Education and Qualification HCPC Registered Biomedical Scientist in Microbiology Fellowship of IMBS, MSc Microbiology or equivalent experience Management Qualification Experience and Knowledge Significant experience as a senior BMS within a Microbiology department Substantial leadership experience Knowledge of COSHH, health and safety legislation pertaining to Clinical Microbiology laboratories . click apply for full job details
Feb 27, 2026
Full time
Go back Blackpool Teaching Hospitals NHS Foundation Trust Microbiology Manager 8a The closing date is 04 March 2026 As a Band 8a laboratory manager in the Microbiology Department the post holder will be responsible for the operational and technical delivery of the service and management of all sections of Microbiology including Bacteriology, Virology, Mycology, Parasitology and Molecular Diagnostics, as well as maintenance of UKAS accreditation to ISO 15189. The post holder is the Microbiology budget holder and will take a lead role in the management and development of all staff within the Department. Main duties of the job The role involves leading the operational, technical and workforce management of the Microbiology Department, ensuring high quality service delivery across Bacteriology, Virology, Molecular Diagnostics, Parasitology and Mycology, maintaining UKAS ISO 15189 accreditation, managing the budget and developing staff. Working for your organisation The Pathology Department at Blackpool Teaching Hospitals is part of the Lancashire & South Cumbria Pathology Service, a 4-Trust collaborative network focussed on coordinating services, adopting new technology, achieving best value and improving patient outcomes whilst maintaining pathology services across all sites. Main duties of the job The post holder will work to meet the objectives of the Pathology Directorate and the Blackpool Teaching Hospitals NHS Trust through effective teamwork, communication, planning, staffing and resource management. As a Band 8a in the Microbiology Department the post holder will be responsible for the operational and technical delivery of the service and management of all sections of Microbiology including Bacteriology, Virology, Mycology, Parasitology and Molecular Diagnostics, as well as maintenance of UKAS accreditation to ISO 15189. The post holder is the Microbiology budget holder and will take a lead role in the management and development of all staff within the Department. Additional duties will be undertaken as directed by the Pathology Directorate Manager in consultation with the post holder. About us The Pathology department at Blackpool Teaching Hospitals NHS Foundation Trust is member of the Lancashire & South Cumbria Pathology Service which is a collaborative pathology network made up of four partner Trusts , they are University Hospitals of Morecambe Bay NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire Teaching Hospitals NHS Foundation Trust and Blackpool Teaching Hospitals NHS Foundation Trust. The aim is to transform pathology services and patient pathways by ensuring a coordinated approach for local services that drives the adoption of new technology, seeks best value, service quality and investment to improve patient outcomes. Pathology is essential to the delivery of all patient pathways and will be continued to be delivered on all 4 hospital sites. Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac, Haematology and Cystic fibrosis patients. As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. Job responsibilities To ensure the department is operating in accordance with national guidance and maintain UKAS accreditation ISO 15189 standards & regulatory requirements. To be responsible for the technical leadership for service developments which clinical teams and Consultant Microbiologists or Clinical Scientists may wish to introduce. To monitor and maintain the high professional standards of the Microbiology service and initiate remedial action where necessary. To plan, oversee, perform, and technically validate all Microbiological investigations to a high level of competence. To oversee the technical validation of test results prior to reporting, ensuring the standard operating procedures as agreed by the Consultant Microbiologists are followed. To be responsible for the data management of results on the laboratory computer systems to ensure they are reported accurately and in a timely manner. To implement and monitor Internal and External Quality Assurance Schemes. To ensure the effective and timely commissioning of new equipment in Microbiology to ISO 15189 standards. To give technical support and guidance to all Microbiology staff, clinical staff and for research / clinical trials involving Microbiology. To implement Microbiology polices and maintain all documentation. To ensure stock levels are maintained to the required level within Microbiology. To ensure equipment within the department is fit for purpose, monitored, working at optimal performance and support collation of maintenance records. To implement new methodology into Microbiology in accordance best practice and accreditation and regulatory requirements. Personal To ensure the effective deployment of Biomedical Scientists in the department. To ensure comprehensive EWP rotas are prepared in a timely fashion. To develop close working relationships and communicate effectively with the Consultants and Clinical Scientists in the Microbiology Department. SUPERVISORY / MANAGEMENT DUTIES To be a member of the Pathology Management team and deputise for the Pathology Directorate Manager as required. To represent the Microbiology Department at the Pathology Directorate meetings To be named Quality Lead for the department. To be named Health and Safety lead for the department. To work with the Pathology Directorate Manager and other local heads of service to develop strategic plans and policy for Microbiology/Pathology, including technical leadership for any collaborative working across the network. To contribute to the planning of decisions regarding laboratory repertoire and equipment procurement. To provide statistical information within Microbiology and produce written reports. To contribute to the recruitment, appointment, and retention of staff in line with Trust polices and guidelines. To take the lead in control of staff deployment and maintain discipline in Microbiology according to Trust Policy. To ensure compliance with statutory regulations, Health and Safety, fire etc. in the section. To conduct annual appraisal for the Team leaders and ensure all staff have an appraisal once a year and ensure developmental needs are actioned. To undertake responsibility for counselling, grievance, and welfare matters. To contribute to the analysis and workforce planning needs of the Microbiology establishment and skill mix as appropriate to the safe provision of service. To organise staff in covering the 24-hour working patterns of Microbiology. To oversee the monitoring and recording of attendance, holidays, special leave, and sickness absence. Monitor cost effectiveness with the Microbiology budget and contributing to Waste Reduction Schemes To lead on business case development for staff, equipment purchases or new service or strategic developments. TEACHING / DEVELOPMENT / COMMUNICATION To co-ordinate induction, training and development of all staff in Microbiology. To ensure personal compliance with regards to mandatory, professional and personal development according to service needs. To ensure personal compliance with professional codes of conduct and personal development according to service needs. To facilitate two-way communication between higher management and staff. To promote the service and enhance the reputation of the department. To develop appropriate links with colleagues in the Pathology Clinical Network and Public Health Agencies and other stakeholders. To maintain up-to-date knowledge of methodology and technology in all aspects of Microbiology. To ensure all staff are competent to perform microbiological techniques and relevant tasks and maintain up to date records of the staff competencies. To provide mentorship to technical staff within Microbiology and to encourage continual professional and personal development. To provide support and supervision for staff engaged on work related study including portfolios and apprenticeships. CLINICAL GOVERNANCE To be the Departmental Quality Lead To ensure that incidents and complaints are investigated in a timely manner and appropriate actions implemented. To ensure that Quality Management Systems are maintained as scheduled. To work within regulatory and accreditation requirements, Trust policies and protocols. To ensure confidentiality is maintained in accordance with the Data Protection Act. FINANCE To be responsible for the Microbiology budget, producing a balanced budget and achieving financial control and improvement targets Person Specification Education and Qualification HCPC Registered Biomedical Scientist in Microbiology Fellowship of IMBS, MSc Microbiology or equivalent experience Management Qualification Experience and Knowledge Significant experience as a senior BMS within a Microbiology department Substantial leadership experience Knowledge of COSHH, health and safety legislation pertaining to Clinical Microbiology laboratories . click apply for full job details
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Feb 27, 2026
Full time
Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next-gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships. In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience's values and ethos are the right fit for you. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents daily. Who You Are TetraScience is hiring an elite engagement leader for key accounts in EMEA. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base. You are a customer centric and see around the corner individual with a passion for delivering value while navigating customer hierarchy within the high inertia Life Sciences industry. You will need to fundamentally embody the principles of extreme ownership and have a demonstrated history of building and leading high performing delivery or engagement teams. You will have demonstrable experience in managing critical activities of your delivery teams and proof of consistently delivering complex data solutions in challenging scenarios. You are a top tier communicator and able to tell compelling stories in difficult situations. You will be a forward deployed captain to ensure customer success no matter the obstacles or friction the team encounters. For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry. What You Have Done 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early Stage Development, Late Stage Development/CMC, Manufacturing/QC 3+ years in management consulting Worked in startup environments Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone) Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal Expanded customer land deals - $ hundreds of thousands to millions in ACV Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s) Delivered solutions within GxP compliant areas Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance Operated effectively in a fast paced, team environment What You Will Do Execute a comprehensive delivery motion to drive faster time to value with high customer satisfaction and meet annual renewal targets. Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. Leverage and coordinate cross functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. Gain a deep and broad understanding of TetraScience's Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. Stay up to date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. Collaborate with Account Executives to create and execute account specific plans in order to meet expansion goals and support the renewal strategy. Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. Lead by example and inspire your delivery teams to do the best work of their life. Employ analytical and EQ skills to generate insights from customers' data strategies and actions, respectively. Benefits Competitive Salary and equity in a fast growing company. Supportive, team oriented culture of continuous improvement. Generous paid time off (PTO). Flexible working arrangements - Remote work. We are not currently providing visa sponsorship for this position.
Bexhill, United Kingdom Posted on 13/02/2026 This opportunity is ideally suited to a Senior Manager who feels ready to take the next step into a Director level position, with the guidance and backing of an experienced and highly respected Partner. It offers the chance to broaden your impact, step into greater strategic responsibility and shape your own progression within a supportive leadership structure. The firm is a well established and successful practice with a strong presence in London and East Sussex, alongside offices across Asia. It has built an excellent reputation for delivering high quality, forward thinking advice. The leadership team is committed to investing in technology to modernise working practices, streamline processes and improve efficiency across the business, creating an environment where ambitious professionals can thrive. As Accounts Director, you will oversee a diverse client portfolio while leading and developing a growing team. You will take responsibility for office performance, play an active role in business development and contribute to the long term growth strategy of the practice. This is a strategic, high visibility position that offers genuine influence, combining technical expertise, commercial awareness and strong client relationship management. For a Senior Manager seeking a meaningful step forward, this role provides both challenge and support, enabling you to transition into a Director position with confidence. Key Responsibilities Leadership and Office Management Provide day to day guidance to the accounts team and ensure high quality delivery across all work Oversee office operations and support a positive and organised working environment Lead recruitment, onboarding, performance reviews and staff development Ensure compliance with internal procedures and external regulatory requirements Support operational planning and contribute to long term strategic decisions Encourage the adoption of modern systems and digital tools to improve workflow efficiency Team Management Coach and mentor team members to encourage professional growth Delegate workload effectively across the team Monitor productivity, accuracy and adherence to deadlines Provide technical support across complex accounting matters Promote collaboration across departments and maintain high service standards Portfolio and Client Management Manage a diverse portfolio of clients and ensure first class service delivery Review and sign off year end accounts, management accounts and tax submissions Conduct regular client meetings to discuss financial performance and future planning Identify opportunities to improve client processes and provide advisory support Maintain strong long term relationships and ensure client retention Business Development and Expansion Drive new business activity and build strong connections across the region and internationally Represent the firm at networking events and professional gatherings Contribute to the development of service lines and new revenue streams Support marketing initiatives and strengthen the firm's market presence Work with senior leadership to plan and implement growth strategies Champion the firm's modern approach and technology driven value proposition Requirements Previous experience in a director role within practice ACA or ACCA qualified or equivalent Strong leadership and people management ability Excellent communication and client relationship skills Strong commercial awareness with a proven track record of winning and retaining business Confident handling complex accounts and advisory work Interest in modern systems, automation and technology led solutions The salary for this role is expected to be between £70,000 and £90,000 or higher depending on experience and previous seniority. Pension Scheme: Secure contributions to your pension. Life Insurance: Peace of mind with Aviva cover. Vision Care: Support for vision related expenses. Holiday Allowance: Generous leave, including Christmas office closure. Team Events: Regular opportunities to network and collaborate. Professional Development: Access to CPD and training programs to support career growth. We're keen to remain the leading provider of the best accountancy talent in the South East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Feb 27, 2026
Full time
Bexhill, United Kingdom Posted on 13/02/2026 This opportunity is ideally suited to a Senior Manager who feels ready to take the next step into a Director level position, with the guidance and backing of an experienced and highly respected Partner. It offers the chance to broaden your impact, step into greater strategic responsibility and shape your own progression within a supportive leadership structure. The firm is a well established and successful practice with a strong presence in London and East Sussex, alongside offices across Asia. It has built an excellent reputation for delivering high quality, forward thinking advice. The leadership team is committed to investing in technology to modernise working practices, streamline processes and improve efficiency across the business, creating an environment where ambitious professionals can thrive. As Accounts Director, you will oversee a diverse client portfolio while leading and developing a growing team. You will take responsibility for office performance, play an active role in business development and contribute to the long term growth strategy of the practice. This is a strategic, high visibility position that offers genuine influence, combining technical expertise, commercial awareness and strong client relationship management. For a Senior Manager seeking a meaningful step forward, this role provides both challenge and support, enabling you to transition into a Director position with confidence. Key Responsibilities Leadership and Office Management Provide day to day guidance to the accounts team and ensure high quality delivery across all work Oversee office operations and support a positive and organised working environment Lead recruitment, onboarding, performance reviews and staff development Ensure compliance with internal procedures and external regulatory requirements Support operational planning and contribute to long term strategic decisions Encourage the adoption of modern systems and digital tools to improve workflow efficiency Team Management Coach and mentor team members to encourage professional growth Delegate workload effectively across the team Monitor productivity, accuracy and adherence to deadlines Provide technical support across complex accounting matters Promote collaboration across departments and maintain high service standards Portfolio and Client Management Manage a diverse portfolio of clients and ensure first class service delivery Review and sign off year end accounts, management accounts and tax submissions Conduct regular client meetings to discuss financial performance and future planning Identify opportunities to improve client processes and provide advisory support Maintain strong long term relationships and ensure client retention Business Development and Expansion Drive new business activity and build strong connections across the region and internationally Represent the firm at networking events and professional gatherings Contribute to the development of service lines and new revenue streams Support marketing initiatives and strengthen the firm's market presence Work with senior leadership to plan and implement growth strategies Champion the firm's modern approach and technology driven value proposition Requirements Previous experience in a director role within practice ACA or ACCA qualified or equivalent Strong leadership and people management ability Excellent communication and client relationship skills Strong commercial awareness with a proven track record of winning and retaining business Confident handling complex accounts and advisory work Interest in modern systems, automation and technology led solutions The salary for this role is expected to be between £70,000 and £90,000 or higher depending on experience and previous seniority. Pension Scheme: Secure contributions to your pension. Life Insurance: Peace of mind with Aviva cover. Vision Care: Support for vision related expenses. Holiday Allowance: Generous leave, including Christmas office closure. Team Events: Regular opportunities to network and collaborate. Professional Development: Access to CPD and training programs to support career growth. We're keen to remain the leading provider of the best accountancy talent in the South East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
National Account Manager - Remote Location : Home-based with requirement to travel to customers/office when required Salary : £50,000k per annum, DOE + Benefits Package Contract : Full-Time Permanent Drive Growth. Reignite Relationships. Protect Margin! We re recruiting a commercially astute National Account Manager to manage and grow a portfolio of key customer accounts across Sirane s absorbency and specialist packaging product ranges. This role combines strategic account development with a defined focus on re-engaging dormant accounts and winning back previously lost customers turning historic relationships into sustainable, profitable partnerships. If you thrive on commercial ownership, disciplined margin management, and structured account growth, this is an opportunity to make measurable impact. The Opportunity Reporting to the Sales Director, you will act as the primary commercial interface between Sirane and its customers ensuring alignment between customer demand, operational capability, service delivery and profitability. You will take ownership of: Account Growth & Development • Managing a portfolio of national retail, food manufacturing, processor and specialist sector accounts • Driving profitable growth across absorbency and specialist packaging ranges • Identifying cross-sell and up-sell opportunities • Creating structured account development plans for key customers • Dormant Account Re-Engagement & Win-Back • Identifying accounts with no trade in 12+ months • Developing structured reactivation strategies • Presenting targeted commercial proposals aligned to current capability • Converting historic relationships into sustainable repeat business • Reporting quarterly on pipeline and conversion performance Commercial & Margin Discipline • Protecting and growing gross margin through disciplined pricing • Leading price reviews in line with raw material movements • Ensuring new and reactivated business meets agreed commercial thresholds NPD & Innovation Conversion • Partnering with customers on new product development opportunities • Ensuring effective qualification prior to sampling • Driving strong conversion from trial to commercial launch Forecasting & Operational Alignment • Delivering accurate rolling 12-month forecasts • Collaborating cross-functionally with Customer Service, Operations and Procurement • Supporting stock management and minimising obsolescence risk What We re Looking For You will bring: • Experience managing national accounts within packaging, food manufacturing or absorbency sectors • A proven track record of account growth and retention • Strong commercial acumen and margin awareness • Experience handling complex customer requirements • Robust forecasting discipline and CRM capability • Excellent negotiation and stakeholder management skills • A clean driving licence and willingness to travel nationally About You You are: • Commercially sharp and analytically minded • Confident re-engaging lapsed or challenging relationships • Structured in your approach to pipeline and account planning • Resilient, proactive and performance-driven • Comfortable working cross-functionally to deliver results • Customer-focused but disciplined in execution Why Join Us • This is a visible, growth-critical role within the commercial team, offering: • Strategic ownership of key national accounts • Autonomy with accountability • Exposure across retail and food manufacturing sectors • A strong focus on profitable, sustainable growth If you re ready to take ownership of a national portfolio while driving win-back strategy and disciplined commercial performance, we d welcome your application! No agencies please.
Feb 27, 2026
Full time
National Account Manager - Remote Location : Home-based with requirement to travel to customers/office when required Salary : £50,000k per annum, DOE + Benefits Package Contract : Full-Time Permanent Drive Growth. Reignite Relationships. Protect Margin! We re recruiting a commercially astute National Account Manager to manage and grow a portfolio of key customer accounts across Sirane s absorbency and specialist packaging product ranges. This role combines strategic account development with a defined focus on re-engaging dormant accounts and winning back previously lost customers turning historic relationships into sustainable, profitable partnerships. If you thrive on commercial ownership, disciplined margin management, and structured account growth, this is an opportunity to make measurable impact. The Opportunity Reporting to the Sales Director, you will act as the primary commercial interface between Sirane and its customers ensuring alignment between customer demand, operational capability, service delivery and profitability. You will take ownership of: Account Growth & Development • Managing a portfolio of national retail, food manufacturing, processor and specialist sector accounts • Driving profitable growth across absorbency and specialist packaging ranges • Identifying cross-sell and up-sell opportunities • Creating structured account development plans for key customers • Dormant Account Re-Engagement & Win-Back • Identifying accounts with no trade in 12+ months • Developing structured reactivation strategies • Presenting targeted commercial proposals aligned to current capability • Converting historic relationships into sustainable repeat business • Reporting quarterly on pipeline and conversion performance Commercial & Margin Discipline • Protecting and growing gross margin through disciplined pricing • Leading price reviews in line with raw material movements • Ensuring new and reactivated business meets agreed commercial thresholds NPD & Innovation Conversion • Partnering with customers on new product development opportunities • Ensuring effective qualification prior to sampling • Driving strong conversion from trial to commercial launch Forecasting & Operational Alignment • Delivering accurate rolling 12-month forecasts • Collaborating cross-functionally with Customer Service, Operations and Procurement • Supporting stock management and minimising obsolescence risk What We re Looking For You will bring: • Experience managing national accounts within packaging, food manufacturing or absorbency sectors • A proven track record of account growth and retention • Strong commercial acumen and margin awareness • Experience handling complex customer requirements • Robust forecasting discipline and CRM capability • Excellent negotiation and stakeholder management skills • A clean driving licence and willingness to travel nationally About You You are: • Commercially sharp and analytically minded • Confident re-engaging lapsed or challenging relationships • Structured in your approach to pipeline and account planning • Resilient, proactive and performance-driven • Comfortable working cross-functionally to deliver results • Customer-focused but disciplined in execution Why Join Us • This is a visible, growth-critical role within the commercial team, offering: • Strategic ownership of key national accounts • Autonomy with accountability • Exposure across retail and food manufacturing sectors • A strong focus on profitable, sustainable growth If you re ready to take ownership of a national portfolio while driving win-back strategy and disciplined commercial performance, we d welcome your application! No agencies please.
