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Field Based Full-time Oakhouse Foods (Part of Pilgrim's Europe) About the Role As a Franchise Business Manager, you will partner with a group of Oakhouse Foods franchisees to drive sales, improve customer experience, and strengthen operational performance across their local businesses. Using data, insight, and our H.E.A.R.T. framework (Hear, Empathise, Add value, Reassure, Take ownership), you'll help franchise partners build practical growth plans and deliver real results. What You'll Be Doing Coaching and supporting franchise partners to grow sales, retention, and local demand Analysing performance reports to spot opportunities (new customers, repeat orders, AOV) Running regular performance reviews and agreeing actionable growth plans Driving telesales, local marketing, and customer reactivation campaigns Exploring and testing local partnerships, tactical offers, and awareness activities Measuring campaign outcomes, sharing best practice, and scaling successes Supporting operational improvements: stock control, delivery performance, financial discipline Onboarding and mentoring new franchise owners Addressing underperformance through constructive improvement plans Liaising with Head Office to overcome commercial or operational hurdles Promoting the HEART culture and maintaining brand standards across the network Sharing insight, ideas, and success stories to inspire franchise-wide excellence What We're Looking For Essential Skills & Experience Passion for people and delivering outstanding customer experience Strong commercial acumen with the ability to turn data into action Excellent listening and communication skills Supportive coaching style, empowering others to take ownership Highly organised, reliable, and outcome-focused Proficiency in analysing customer/sales data and creating actionable insights Experience in sales, account management, or multi-site management (retail, service, food) Track record of influencing and building strong relationships Good digital literacy: Microsoft Office, reporting tools, CRM/dashboard systems Full UK driving licence and willingness to travel extensively (including overnight) Desirable Experience in franchise, delivery, or foodservice businesses Coaching or mentoring experience Familiarity with CRM (e.g. HubSpot) or data dashboards (e.g. Power BI) Behaviours That Help You Succeed Availability - always ready to support, advise, or step in Determination - you push for results and help others reach their potential Simplicity - clear, direct, and focused communication and actions Why Join Us - Benefits of Working at Pilgrim's Europe By joining Oakhouse Foods, you become part of the larger Pilgrim's Europe family - a values-driven organisation that deeply cares about its people. Here are some of the benefits you can expect: Pilgrim's Europe offers competitive pay, plus a generous holiday entitlement. A company pension scheme with employer contributions helps you plan for the future. Access to life assurance benefits and wellbeing programmes, including mental health resources. Extensive development opportunities: leadership coaching, online learning modules (via Online Academy), and mentoring. Work in an environment founded on Pilgrim's Europe's core values (Determination, Simplicity, Availability, Humility, Discipline, Sincerity, Ownership) that encourages ownership, trust, and collaboration. Depending on role/region, you may benefit from flexible work patterns, community building, recognition programmes, and team events. Take advantage of employee discount schemes, subsidised food (at some sites), and on-site facilities like parking and recreational areas. Be part of a company that gives back - Pilgrim's Europe runs a £1 million Community Support Fund to support local initiatives. JBRP1_UKTJ

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers - isn't that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign,FitBitand Zillow. Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities. We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference! If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We're just getting started Customer Success Managers at Optimizely are the customers advocate and are focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. As CSM you will ensure our customers successfully adopt Optimizely by engaging with them at all key points in the lifecycle. As a Customer Success Manager, you will: Implement and ensuring a 'white glove' service for our customers, with a special focus on our Personalizationofferings (Content Recommendations, Product Recommendations, CDP) Address risks of client churn with senior management in a timely manner Introduce new products and services to our customers, especially cross selling from the Personalizationbase to other areas of the business (Content Cloud, Experimentation etc.) Regularly share expertise with the team to support continuous learning and improvement Be the top person in the team who specializes in the PersonalizationSuite of our products Have the ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers as required through the full customer lifecycle, from initial onboarding, scoping and to successful maturity and growth Develop and maintain a customer success management plan, and execute against that plan Consult and train customers to leverage the best of Optimizely's solutions to optimize the customer's ROI Drive excellent customer satisfaction by understanding and over delivering against customer expectations Represent the Customer Success team at client facing meetings and events as our customer 's 'Go-to person' Maintain customer success targets through contract renewals, growth and lead generation Have full management of the customer renewal process Maintain the use of CRM/customer success management tool to record customer information and to track KPI's Pro actively report back to the Manager, Customer Success and the Director, Customer Success on potential account growth, queries and escalating any issues that need to be resolved Maintain outstanding levels of client retention Conduct customer presentations and product demonstrations to educate customers on how Optimizely will provide added value and/or drive business value Collaboratively work effectively with and across other departments, especially the sales team Maintain an active course of self development in Optimizely & Industry developments Travel to customer locations when necessary About You: A couple of years with customer success management experience ideally in the Personalization SAAS space Excellent English speaking skills Highly driven with a strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity High commercial awareness and customer focus Strong conflict management and conflict resolution skills A passion for people, able to use your initiative and willing to go the extra mile Have a "Can Do" attitude Strong customer facing skills, able to pro actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements Track record of achieving targets in a solutions environment Excellent written and verbal communication skills Ability to work well under pressure, while retaining focus and composure Ability to communicate technical/ business issues and solutions clearly and confidently Ability to understand, communicate and interpret best practice digital marketing techniques Experience delivering strategies and plans Confident; self motivated and driven to achieve Ability to develop customer trust, grow accounts and nurture the talented team around you is key Energetic, lively and have an engaging personality and enjoy working in a team environment The tenacity to develop and educate existing customers on the company philosophy and product offering Strong work ethic and good organizational skills Ability to work autonomously negotiating long term relationships Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Responsibilities Own the demand side of the P&L; in particular revenue and brand & marketing budgets / KPIs; Lead eCommerce Trading - all visual merchandising of your stores from products to signposting and engaging content that makes a sale today, including the analytical and CRO tools that will help us unlock greater insight to build hypothesis to test and generate incremental output on our KPIs; Lead Paid Media (Acquisition) team to align on activity, you need them to deliver high volume of high quality traffic to hit our objectives; Lead all Customer Retention tactics and deliver best practice in eCRM, Segmentation, Customer Insight, Loyalty / VIP, community programmes and other emerging channels; Set, monitor CPA/CaC and LTV by customer segment to deliver 'profitable' retention activity for Jaded London and establish KPIs for yourself/your team to work against; Build, deploy and sustain Trading / Demand collaboration between all functions in the business, resulting in the business having clarity on short to medium term tactics, objectives; Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded London famous with our partners at being the best at eCommerce. Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives; Work closely with the Brand & broader Commercial / Sales teams and feed in tactical, irresistible offers / promotions into the Jaded London campaign calendar; Work closely with Commercial / Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity; Hire, lead and coach a leading-edge team to help execute against goals; Provide expertise on current eCommerce industry best practice, with CRO, CpA & LTV focus; Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc; Positively impact and influence internal stakeholders and external partners; Effectively communicate and collaborate with Jaded London stakeholders; Uphold Jaded London's PLAYBOOK; Think like a customer, all the time, every day. Success in 6 months looks like Jaded London is on track to deliver annual net revenues of £50m in 2024/25. Whole business has clarity on strategic / tactical plan for 2025/26 Success in 2 years looks like Jaded London is on track to deliver >£70m annual net revenues USA has become the largest contributor to sales and we're expanding into new markets outside USA & UK CpA : LTV increased by >50% Increase net revenues while reducing costs (and improving customer experience) all possible for the right candidate :-) Experience 5+ years' experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus; Full working / leading edge knowledge of demand creation through Social and Paid Media Full working / leading edge knowledge of CRO techniques; Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV; Great knowledge of Shopify+ and common 3rd party applications (Nosto, etc). Global experience (USA, Europe) Key Skills Natural born leader, who feels at ease managing a team of head's of departments Have great understanding of retail, e-commerce and marketing businesses You're a 'natural retailer'; obsessed with delivering your promise to customers CRO methodology is at the heart of everything you do Have a proven track record as a commercial individual, who understands brand and customer (shopper) Intellectual and emotional intelligence in balanced / equal measure Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches) Are a 'subjective' thinker in terms of ideas, following your instinct, but you'll be used to using internal/external data to underpin your ideas with confidence You are independent and self-directed but able to work and lead a team of creative individuals Have superior analytical skills to track and manage performance Have excellent interpersonal skills and the ability to persuasively sell ideas A quick learner who can process lots of information and prioritise action Effectively navigate and collaborate cross-functionally Are an outcomes focused manager, with strong team orientation Are bullish about Jaded London and its potential Successful People at Jaded are Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation Used to start-up / scale-up cultures, which are super fast paced and unpredictable Own it and make stuff happen DO EXTRA - Champions do extra! Think like a customer everyday. Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (joe and the juice, cafés, fitness, beauty etc) North-West London office location directly located next to good transport links Casual office dress code (your style of dress is up to you, wear what you feel best in) Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) Regular Office Social Events (e.g. payday socials)

Company: Vital Healthcare - Williams Medical Supplies Location: Rhymney, GB, NP22 5PY Contract Type: Permanent Division: Primary Care UK Location: Rhymney Who we are: The Primary Care division of Vital Healthcare has revenues of c.£150m in the German, Swiss and British markets enabled through its own commercial teams. High quality medical and diagnostic products are supplied for use in primary care, laboratory, and blue light settings. The division employs approximately 425 people in 3 countries. Primary Care UK -consists ofWilliams Medical ( ) with revenues of c.£60M and SP Services ( ) with revenues of c.£10M both specialise in providing a wide range of medical, healthcare products and equipment to healthcare professionals and organisations.Primary Care UK employs approximately 200 people across two purpose-built facilities, one in Telford, West Midlands England and one in Rhymney, South Wales. Role Summary: You will be responsible for delivering profitable growth across Williams Medical's core customer base. This office-based role involves direct management of the outbound sales team and two field-based sales professionals, as well as achieving personal sales targets. The role plays a critical part in driving proactive customer engagement, account development, and revenue generation across our core business segment. Responsibilities: Lead and manage the outbound office-based sales team and two field-based core salespeople, ensuring performance against KPIs and sales targets. Deliver personal sales targets through outbound activity and proactive account management. Develop and implement sales strategies aimed at increasing revenue, improving customer retention, and maximising profitability in core customer accounts. Provide coaching, support, and development opportunities for team members to enhance performance and capability. Collaborate with the Sales & Marketing Director to ensure alignment with overall commercial and strategic goals. Monitor pipeline activity, lead conversion, and overall sales performance, using CRM and reporting tools effectively. Maintain strong relationships with key stakeholders, both internally and externally, to support cross-functional success. Prepare and deliver regular performance updates, forecasts, and progress reports to senior leadership. Ensure compliance with company policies and uphold high standards of customer service and professionalism. Qualifications and Experience Proven track record in managing successful B2B sales teams Demonstrable experience in outbound sales and account management Strong commercial acumen with the ability to deliver and exceed personal and team sales targets Excellent leadership, coaching, and motivational skills Confident communicator with the ability to influence at all levels Strong analytical and reporting skills, with a data-driven approach to sales performance Proficient in CRM systems and Microsoft Office Suite (Excel, Outlook, PowerPoint) Experience in healthcare, medical, or primary care sector Knowledge of public sector procurement or NHS frameworks How to apply To apply for this role, please submit your CV along with a brief covering letter outlining your suitability for the position. Recruitment for this role is active and applications will be reviewed on a rolling basis. Early application is encouraged.

Saltwater Manor Job description: Who are we? At Oyster Care Homes, we are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your role will be based at Saltwater Manor, Eastbourne which is well under construction and set to open in April 2026, and we are now recruiting for key positions to ensure the smooth opening of the home. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so. The Role: We are currently recruiting a General Manager for Saltwater Manor to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met. You will supervise, monitor and evaluate the care delivered to Resident's, checking that legal requirements are met along with the highest standard as expected within the Care Home. Key Responsibilities • To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters. • To recognise and assess individuals' needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual. • To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive. • Responsible for understanding and complying with statutory and legal requirements relevant throughout the home. • Follow residents' individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents' prescribed medication and maintaining systems to ensure effective stock management of all products. • To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external. • Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment. • Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence. • Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information. • To support residents with their personal financial arrangements, maintaining confidentiality of all information. • Responsible for the marketing, promotion and sales of the Home. • To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident. Essential Skills: • Prior care home commissioning experience • Ability to control and manage budgets and accounts • Knowledge of the principles of sales and marketing • Skilled in the recruitment, selection and retention of staff • Committed to a structured approach to training and development of staff • Understanding of the Health & Social Care Act and Health & Safety legislation • Leadership qualities, enthusiasm along with influencing and motivational skills • Excellent interpersonal skills • Professional, confident and warm personality • Have a caring disposition, reliable and punctual Desirable Skills: • Understanding of East Sussex Local Authority Health and Social Care services • Experience with regulatory bodies • Knowledge of Person Centred Software (PCS) We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times. Hours of work: Your hours of work will be 09.00 - 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total. This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you! JBRP1_UKTJ

We exist to help people and the planet-it's a big statement, but one you'll wear with pride. Reboxed is a purpose-driven recommerce platform transforming the way people buy, sell, and think about used tech. With a mission to rehome 100 million devices by 2030, we're tackling e-waste and promoting a circular economy. As a certified B Corp, we're creating the world's best platform to sell, swap, and shop preloved tech-all while planting five trees for every device sold. After growing 150% this year, we're seeking a Head of Operations to lead and optimize our operational structure. This is a unique opportunity to join a fast-growing organization, directly manage a high-performing team, and help shape scalable processes that will take us from £5m to £25m in revenue. You'll make a tangible impact on our business, our customers, and the planet. The Role The Head of Operations will be a detailed oriented person, with a passion for processes and systems. You'll report directly to the Founders and work closely with the Chief of Staff to lead and manage supply chain, logistics, customer service, and operational systems. You'll manage a team of three (Customer Service Lead, Operations Manager, and Supply Chain Lead), as well as warehouse operations and external partners. This is a hands-on leadership role that requires excellent communication, strategic thinking, and operational expertise. You'll have the chance to design scalable infrastructure, improve processes, and collaborate across teams to deliver exceptional customer experiences. If you're motivated by solving operational challenges and want to join a company creating a positive impact on people and the planet, this is the role for you. Your Mission (If You Choose to Accept It) At Reboxed you'll get the opportunity to shape and scale the operational backbone of a fast-growing recommerce business, helping us to drive operational excellence and improve margins through optimisations and new initiatives. 1. Leadership and Team Management Lead and manage our internal team of supply chain management and operations manager, alongside , our 3PL providers external partners and internal finance teams. Build and nurture a high-performing, collaborative team culture aligned with Reboxed's mission and values. Oversee professional development initiatives to ensure team members thrive and grow with the business. Work closely with marketing and product teams to align on ecommerce and trade-in campaigns, pricing strategies, and operational initiatives. 2. Supply Chain & Logistics Manage end-to-end supply chain operations, including grading, warehousing, and 3PL partnerships. Optimize inventory flow and collaborate with partners to improve NPS, reduce return rates, and enhance the shipping experience. Assess, onboard, and manage a network of last-mile partners to ensure seamless delivery for customers and vendors. Build scalable, innovative processes to ensure long-term growth to handle higher trade-in volumes and partnerships without significant additional headcount. 3. Customer Experience & Retention Improve customer repair processes through partnerships with offline repair providers. Ensure customers have clear communication on timelines for receiving products, replacements, or refunds. Optimize reverse logistics to reduce friction for trade-ins and returns, improving retention and satisfaction. Collaborate with the Customer Service Lead to improve NPS, CSAT scores, and SLAs. 4. Systems & Scalability Evaluate, implement, and maintain scalable systems to automate workflows and improve operational efficiency. Ensure seamless data integration and real-time reporting for inventory, logistics, and customer metrics. Identify and implement automation opportunities (e.g., AI-driven inventory systems, chatbots) to support scalability. Develop systems to support future international expansion, including regulatory compliance and 3PL partnerships. 5. Financial & Performance Reporting Collaborate with finance to create robust financial and operational reporting systems. Track and report on KPIs across inventory, logistics, and customer experience. Actively monitor unit economics to optimize gross margins and identify cost-saving opportunities. We're looking for a results-driven, high-energy leader who isn't afraid to ask tough questions, challenge the status quo, and hold themselves and others accountable. You thrive in a fast-paced environment, are vocal about opportunities for improvement, and bring a solutions-focused mindset to every challenge. You value transparency and open communication, building trust by being honest and direct. Hardworking and relentless in the pursuit of excellence, you set the standard for your team and inspire them to deliver exceptional results. Key Skills and Experience 8-10 years of experience in operations, supply chain, or logistics roles, preferably in a high-growth startup or ecommerce business. Proven experience scaling a business from £5m to £25m in revenue. Strong leadership and team management skills, with experience managing internal teams and external partners. Excellent communication skills to collaborate across teams and with external stakeholders. Data-driven decision-maker with strong financial acumen and reporting skills. Passion for sustainability and the circular economy. Demonstrated ability to implement scalable systems and processes, including automation tools. Why Join Reboxed? Purpose-Driven: Join a company making a tangible impact on the planet. Leadership Role: Be part of the senior team shaping the future of Reboxed. Career Growth: Build and lead a high-performing team while driving operational excellence. Competitive salary and EMI stock options. Flexible hybrid working model. 30 days of annual leave, plus time off for community and social impact. Personal L&D budget to support your professional growth. Gym access and events at The Ministry workspace. Ready to make an impact? Cool, let's do this. To apply, send your CV and cover letter to , and our team will guide you through the next steps.

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert The Manager, Customer Success is a key part of the Customer Success team, responsible for driving strategic objectives and ensuring operational excellence through the leadership of a regional team of 4-5 Customer Success Managers. Each CSM owns the full customer lifecycle -from onboarding through retention, renewals, and commercial conversations -and your role is to enable their success. Rather than managing accounts directly, the Manager, Customer Success focuses exclusively on leading, coaching, and developing the team. You will be the first line of support for escalations, ensuring CSMs have the guidance and resources they need to manage complex customer situations. You'll also work closely with Sales and Services leaders to make sure your team is aligned and positioned to deliver on customer outcomes, renewals, and growth in the region. The Manager, Customer Success is the customer's advocate and is focused on key metrics of success, including customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. The Manager, Customer Success is an expert of our products and technology, experimentation strategy, and on growing a culture of experimentation. By relying on past experience, business acumen, and keen project management skills, the Manager, Customer Success is the driving force that enables our customers to build a highly valuable digital program. The Manager, Customer Success is responsible for a regular cadence of team meetings, organizing key enablement exercises, driving higher business acumen and maturity of the team, supporting professional development for each direct report, and a process to flag and support red accounts, and renewal rate forecasting. Lastly, the Manager, Customer Success will serve as the liaison between the customer and Optimizely - facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within Optimizely. Job Responsibilities In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of strategic customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction. Work with direct reports to guide as well as directly with customers to build and execute on a success plan that establishes critical goals and key performance indicators for their digital program Ensure customers adopt best practices for both running their digital program and in using Optimizely's platform Implement and ensuring a 'white glove' service for our customers Address risks of client churn with senior management and work through churn risks with team members Introduce new products and services to our customers Lead and participate in the creation of strategies that drive product adoption, value realization, and delight our customers throughout the duration of the customer lifecycle Customer relationship and executive stakeholder management (to C-level) Regularly shares expertise and organizes trainings with the team to support continuous learning and improvement Ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers through the full customer lifecycle, from initial on-boarding, scoping to successful maturity and growth. Guide team members in this process. Developing and maintaining a customer success management plan, both for themselves and for the wider team, executes against that plan Leading and directing customers, through building strong relationships and creating the conditions and opportunities to up-sell our company's services and additional products Drive excellent customer satisfaction by understanding and over-delivering against Customer expectations Represent the Customer Success team at client facing meetings, events and internal meetings Ability to report on team performance, conduct plans to improve performance and capabilities when needed Maintaining customer success targets through contract renewals, growth and lead generation Full management of the customer renewal process Maintaining and innovating the use of CRM and CSM tools to record customer information and to track KPI's. Being able to report back to manager on the region's performance. Maintaining outstanding levels of client retention Conducting customer presentations to educate customers on how Optimizely will provide added value and/or drive business value Collaboratively work effectively with and across other departments, especially the sales team, partner team and marketing team in the region Maintain an active course of self-development in Optimizely & Industry developments Travel to customer locations when necessary Knowledge and Experience Experience leading a team of customer success managers An innate drive for customer success and a strong commercial awareness Strong leadership capabilities at the group management level Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity Strong conflict management and conflict resolution skills A passion for people, able to use your initiative and willing to go the extra mile Have a "Can Do" attitude Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements Are curious and have a deep desire to continuously improve and learn, with proven capacity to quickly absorb new concepts and technologies, preferably hands-on. Strong technical, analytical, and problem-solving skills. Ability to tie business problems to technical solutions and understand technology value propositions. Comfortable leading presentations and demos of our platform to large groups, both technical and non-technical. In-person and virtually. Track record of achieving targets in a solutions environment Excellent written and verbal communication skills Ability to work well under pressure, while retaining focus and composure Ability to communicate technical/ business issues and solutions clearly and confidently Ability to understand, communicate and interpret best practice digital marketing techniques Experience of delivering strategies and plans Confident; self-motivated and driven to achieve Ability to develop customer trust, grow accounts and nurture the talented team around you is key Energetic, lively and have an engaging personality and enjoy working in a team environment The tenacity to develop and educate existing customers on the company philosophy and product offering Ability to work autonomously negotiating long term relationships Experience with A/B testing/Experimentation and statistical methodologies is a plus Ability to use Optimizely is a plus Ability to travel up to 20% of the time to visit customers

Excellent culture, team management role High visibility, high impact About Our Client Our client is a global law firm that operates across all major global business hubs, including key locations in Asia such as Singapore, Hong Kong etc. The firm fosters a collegial and professional environment, emphasising mentorship through structured training programs. They actively encourage social engagements & networking opportunities. It's strategic focus on energy transition, & clean tech positions it well for long-term growth. In line with the firm's growth ambitions in Asia, we are looking for an Asia - Head of Administration (based in Singapore) to lead the operational functions in Asia. This is a replacement headcount and is a " COO - Asia" equivalent role in most other competing setups. Job Description Reporting to the UK, this hire must be very comfortable in a highly matrix structure as it will have dotted lines to various functional heads such as CHRO, CFO, CAO & the Asia Managing Partner. This is a senior executive responsible for leading a (direct + indirect) team of 50 in Asia across finance, HR, IT, marketing, compliance & L&D. The incumbent has been with the firm for more than two decades and has grown with the role - indicating the firm's strong ability to retain and grow key talent. In this role, you: Oversee office operations including facilities, HR, finance, IT, and legal support services for Asia. Support budgeting, forecasting, and cost control initiatives. Ensure the integrity of the Firm's administrative and client records both digital and physical. Oversees record management and retention policies and implementations. Act as local project manager / steering committee member for technology, policy or process rollouts and other Firm initiatives. Ensure regulatory compliance and risk management across administrative functions. Work closely with the Asia Managing Partner to identify candidates for internal promotion to special counsel and/or the partnership and prepare initial drafts of memoranda supporting such. Collaborate with internal stakeholders across Asia, Europe & US to support large scale system rollouts and/or firm wide events. The Successful Applicant MBA or Bachelors in Business Administration, Finance, or another relevant discipline. More than ten years in a law firm, with a strong track record of leading teams in the Asia region. Strong leadership, strategic thinking, negotiation, and communication skills. Strong organizational skills and an ability to prioritize, meet deadlines and work well under pressure. Demonstrated team-building capabilities. Resourceful, proactive self-starter able to complete simultaneous projects with minimal supervision. Familiarity with Workday or other HRIS systems would be useful. Flexibility to travel and attend calls across time-zones on an ongoing basis. What's on Offer Our client, one of the top law firms in the world, is looking for an Asia operations leader who can create direct impact in delivering the highest service standards to internal & external clients while ensuring a consistent application of Firm policy. Compensation and benefits will be in the 90th percentile of the market for such roles and the firm prides itself in having excellent retention across levels. The firm has an incredibly collaborative and intellectually stimulating culture. Candidates who are currently leading Southeast Asia or another combination of markets for a law firm, will find this an excellent fit.

Select how often (in days) to receive an alert: Country/Region: FR Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat Group You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat Group? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us : As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview We are looking for an enthusiastic and skilled Commercial Strategy Manager to join our team .This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. Who You Are: As Commercial Strategy Manager at Eutelsat Group, and reporting to the Senior Director Commercial Strategy, driving the commercial vision, planning, across global markets in short and long term in close coordination with Finance, Corporate Strategy and Engineering. His/her role combines strategic thinking and operational leadership, overseeing the development of market strategies, GTM (Go-To-Market) frameworks, channel ecosystems, financial and business planning, and strategic marketing initiatives. The Commercial Strategy Manager will work cross-functionally with Commercial Management, Pricing, Sales, Marketing and Product to develop a clear commercial roadmap, track business performance, and support business reviews. The scope includes fixed and mobility connectivity solutions in sectors such as aviation, maritime, enterprise, mobile backhaul, and government. This is a high-impact role with responsibility for scaling revenues, shaping market positioning, and enabling long-term growth for Eutelsat's connectivity services. What You'll Do: Define multi-year commercial strategy for the CBU and convert it into actionable plans. Align commercial objectives with corporate Strategy and evolving technology, customer needs, and market dynamics. Support M&A, market entry assessments, and joint ventures as needed. Provide reporting and long term analysis Strategic Marketing & GTM Lead the development of strategic marketing reporting with clear market positioning, competitive analysis and appropriate positioning. Develop integrated GTM strategies, including launch planning for new offers and capacity. Ensure alignment between product, pricing, sales, and marketing for market success . Build and manage the channel strategy and indirect sales models across global markets. Equip the sales organization with competitive tools, incentives, and pricing frameworks. Lead partner enablement and develop tiered partner ecosystems. Business Performance & Review Drive commercial forecasting, medium term plan and business performance metrics. Coordinate with Finance to develop and track financial KPIs, P&L drivers, and revenue planning. Prepare board-level and senior management business reviews with a focus on strategic insights and corrective actions. Manage and grow a multidisciplinary team including planners, analysts, and commercial project leads. Foster a collaborative, execution-focused culture across all business functions. What You'll Need: Experience & Background 5+ years of experience in commercial strategy, strategic marketing, or business planning roles within telecoms, satellite, or connectivity sectors. Proven success in leading GTM and commercial transformation programs across complex global markets in a technology-driven environment. Strong financial acumen, with experience in budgeting, financial modeling, and business case development. Experience with partner/channel strategy and indirect commercial models. Education Master's degree in Business Administration, Economics, Engineering, or related field. Skills & Attributes Strategic thinking and analytical rigor with ability to translate complex market dynamics into business oriented actionable plans. Ability to lead and inspire cross-functional teams in a fast-paced, international environment. Fluent in English; French and/or other languages is languages is advantageous. Strong analytical and problem-solving skills with a keen understanding of the satellite connectivity. Good leadership and communication skills, stakeholder management with the ability to influence and collaborate at all organizational levels. Where You'll Work: London, Uk / Issy-les-Moulineaux, France The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Growth Engineering team builds the experiences that connect people to our ecosystem for the first time - and keeps them coming back. We design and ship the systems behind our marketing funnels, signup and KYC flows, and the key engagement features that help new users fund their accounts and explore our products. It's a team with direct influence on company growth, global reach, and user engagement at scale. Our products serve millions of users globally. How We Work We give engineers ownership and trust them to ship high-impact work with craftsmanship and accountability. We move quickly, experiment often, and learn fast from data and feedback. We work asynchronously across time zones, supporting each other with open communication and shared goals. Why This Role Matters Every feature you build will have a visible impact on how people discover, trust, and engage with our products globally. The Growth Engineering team operates at the intersection of product, marketing, and infrastructure - turning ideas into measurable results. If you're an engineer who enjoys solving business problems through code and believes engineering excellence drives growth, this role is built for you. The opportunity As a Senior Software Engineer within Growth Product team, you'll take on complex, high-impact problems that blend product thinking and engineering excellence. You'll work across web and mobile platforms, collaborating with design, data, and product teams to deliver features that drive measurable business outcomes. This is an ideal role for engineers who use their technical skills to create real world impact - translating high level business goals into engineering solutions that improve activation, retention, and monetization worldwide. Partner with product managers, designers, and analysts to identify growth opportunities and turn them into high quality, data driven engineering solutions. Implement reusable services and components that power marketing campaigns, onboarding, KYC, and first funding experiences across web and mobile. Collaborate on distributed systems that handle large volumes of global traffic while maintaining high performance and reliability. Participate in design and architecture discussions, balancing user impact, scalability, and maintainability. Measure, experiment, and iterate - using data and experimentation frameworks to understand what drives user behavior. Uphold and improve engineering standards, performance, and security practices across the stack. Skills you should HODL 5+ years of software engineering experience, including building and maintaining production systems at scale. Proficiency in building full stack applications using one of the following: TypeScript, Rust, Go, Python, or Ruby, and React or React Native. Understanding of distributed systems, performance optimization, debugging, and secure software design. Familiarity with infrastructure and tooling such as Docker, Kubernetes, Terraform, MySQL/MariaDB, Redis, or GitLab CI/CD. A product mindset - you care about how your work moves key metrics, not just about the code itself. Ability to operate autonomously in a globally distributed, remote first environment. Nice to haves Experience with A/B testing, analytics instrumentation, or experimentation platforms. Background in growth engineering, user funnels, lifecycle, or conversion optimization. Familiarity with data analysis tools or experimentation frameworks. This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

About Anima Hey! Shun here, I'm the CEO and co-founder of Anima. Our mission is to deliver precision medicine to everyone in the world in under 24 hours. My entire life, I've been pulling on a thread that's affected all of us in some way. Millions die every year because their medical problems aren't treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I trained as a doctor in the NHS and quit out of frustration at seeing countless cases of people dying because they got misdiagnosed or didn't get the right care plan. Seeing the problem space at all abstraction levels, including as a doctor and at the HM Treasury, convinced me that the only way to fix healthcare was to build a 'Care Enablement' platform that can automate and abstract away work at the clinic, and effectively 10x'ing the capacity of doctors. Doing so would also be the path to a superhuman personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level. At Anima, you'll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. Do you want to save lives with every clinic that you onboard? Please note that as this role may involve site work and on-site support for our users, we can only consider your application if you are based in the UK or Ireland. You will not be able to complete our screening task if you are not based in the UK, so please bear this in mind when submitting your application. We hope to welcome you to the team soon! Join Anima, and you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe. Since launching in the UK a year ago, we're now used in by GP practices, primary care networks and federations across the country who collectively provide care for over 2 million patients. In addition to distribution, our account executives play a pivotal role in product direction, and in deciding what we build next. At Anima, you'll be conduits for users, ensuring we evolve Anima into the right personalised medicine platform. Have amazing stakeholder conversations with users who fanatically love the product, and steer our product direction Our current distribution team have said that one of the biggest perks of working at Anima is seeing the delight and disbelief on people's faces when we show them our demo, something that is truly a 10x generational leap. Here's what some of our users have been saying: "I sent a plan to the patient and it's incredible, within a few minutes they're coming back to me saying that they can make the appointment!" "I would call that next generation, I think you have that badge" "Sometimes you need to stop driving a Fiesta and buy a Mercedes" Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. Here are incredible things we've built as a result of our fullstack sales team: A Clinical Director at one of our practices wanted to streamline multiple access channels and make access equitable and fair. After some great discovery and deep listening, the AM together with the customer suggested we build something called 'proxy requests', which would allow the reception team at a clinic to complete Anima requests on behalf of a patient who was on a landline call - this made it possible to give someone with no internet or mobile phone the same access to care. This is now one of our most popular features that has led to viral referrals and fanatical users. One of our fullstack account managers, realised that adding a configurable feature that allows patients to self-book appointments directly into the electronic health record calendar would be critical to closing large enterprise accounts. By deeply understanding the pain points and anxieties underlying the feature, Anima built the feature in 9 days, to the great excitement of users at demo calls and $1m+ ACV meetings. Off the back of fanatical referrals from our existing users, the team was invited to present to NHS England at national and regional level, and we've been helping to shape the future of the primary care market through an upcoming $1bn+ procurement framework. Does this sound like you? Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. Exceptional communicator, able to distill complex information into clear and concise bullets without jargon. An excellent conduit between users and the rest of the company. Able to execute a high sigma discovery process and in combination with incisive people intuition, elucidate deep pain points and opportunities to excite within minutes of the first call. Has incredibly high standards for themselves and an unshakeable growth mindset: able to challenge themselves and those around them to push to do things better. Exceptionally organised: able to build & maintain multiple relationships across a diverse range of organisations, and consistently execute on plans to onboard and retain users. Reliably follows up on 100% of qualified leads at optimal intervals. A gifted relationship builder, able to quickly build rapport and emotional anchors with almost anyone and any persona. Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. Keen to understand the big picture & entire context of the company and vertical; impatient to grow towards a senior executive role. Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs. We're particularly interested if you have at least 5+ years of B2B/enterprise SaaS experience, closing deals of $100k+ ACV. We make exceptions for exceptionally high growth delta candidates. You'll need to demonstrate most of the above through past projects and/or our assessment process. For this role, you will need to be based in the UK. Our current users & what to expect from the role We're live with GP teams across the country, being used by teams across the NHS. Over the rest of 2024, we're continuing to onboard teams that want to build the future of healthcare, and will be working with the NHS to deploy Anima at regional & national level. We'll also be identifying international partners to power Anima's next stage of growth. We're looking to add strategic enterprise account executives who understand the urgency and importance of what we're doing for society and are hungry to make impact. Our VP Sales has a 90%+ e2e close rate, and the distro org averages about 80%.Our CAC payback, gross margin, retention are all world class and you'll be joining an exceptional team with top metrics for SaaS, despite being in a traditionally slower vertical. First month - some examples of what to expect: Lead user discovery & demo calls to develop a deep understanding of their fundamental motivations and needs/pain points, and translate this into the optimal roadmap of features. Account management: you will be the central point contact at Anima for several GP practices and PCNs. Your job is to maximise discounted fanaticism, doing whatever is necessary to help practices start - and continue - using Anima. Join the team at events & conferences, speaking to potential users, leading demos and converting leads. Use domain expertise to scale our prospecting, identifying the teams in the most pain who are likely to become fanatical users of Anima. Next 6 months - some examples of what to expect: Take on account management responsibility for larger accounts e.g. GP federations and ICSs (covering 1m+ patients). Use domain expertise to source and filter user feedback, and work with the engineering team to identify features that result in a high retention delta. Make this a data-driven approach powered by analytics. Work with customer success colleagues to maximise virality and fanaticism across your accounts, doing whatever is needed to ensure every account leads to the maximum number of fanatical referrals. Hire/scale the team, while implementing the right processes at the right times to maximise discounted team productivity, and minimise discounted dev time of the features that will lead to maximum conversion. 6+ months - some examples of what to expect: Potential to transition to a more managerial/executive role. Work with the team to scale our sales & marketing, including working with NHS leaders to identify and secure regional & national-level procurement opportunities, including those beyond primary care.

An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager of one of a brands, best performing site - a multi-brand entity combining studios, treatment rooms, and premium recovery facilities including an on site sauna. As General Manager, you'll oversee the seamless operation and commercial performance of this multi site hub, leading a passionate team to deliver exceptional member experiences and drive business growth. With three distinct brands operating under one roof, this role demands a balance of operational excellence, strategic thinking, and authentic connection to the wellness space - particularly with an understanding or background in yoga and holistic movement. The Role Salary: £45-55,000 base, experience dependent + OTE Working Hours: Full time, flexible across weekdays and occasional weekends Amazing working perks including access to all facilities, London wide. Leave: 25 Days per annum. Essential experience/understanding of yoga as a practice Reporting to: The Director of Operations Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily club operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: Experience in senior operations or general management within a high end fitness, hospitality, or wellness setting Proven track record of leading diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.

We Are Redefining How People Approach Their Health ZOE is the science and nutrition company leading a movement to transform the health of millions. We exist because the food we eat is making us sick. Most of what we are taught about food is wrong. ZOE runs the world's largest nutrition science study to find scientifically proven solutions. Our randomised controlled trial of ZOE proves that if you eat the right food for your body, you can feel healthier in weeks and be on track for more healthy years. ZOE can change the way you eat, feel, and live. We host world leading scientists on our podcast and bring proven science to your plate with Daily30+, our 30+ plant supplement. Over 100,000 people rely on ZOE Membership, our personalised nutrition program, to make smarter food choices. ZOE Membership turns complex science into clear step by step actions, helping you improve your health with every meal. ZOE means life - and you can change your life with food. Visit our career page and become a ZOEntist The Role As a Senior Data Science Manager at ZOE, help us turn scientific understanding into actionable algorithms that guide hundreds of thousands of people in changing what they eat. Lead, grow, and coach a high performing data function that partners across product, engineering, and science to turn data into insights that drive clear, measurable business impact. Set direction and standards for data driven product development roadmaps, science led features, and AI product evaluation - balancing hands on technical depth with people leadership and delivery excellence. Team structure Embedded data scientists within product teams, coaching them and setting technical excellence standards; also lead the Product analytics manager and team, proactively supporting stakeholder management and complex data challenges across the company. Reports to the VP of Engineering and work closely with product, engineering, and science leads on strategy, priorities, and day to day execution. The Team You'll manage 4-8 Data Scientists (mix of Senior and mid level) embedded in stream aligned product squads and coordinated through a central Data Science function you lead. You also lead 3 4 Product analysts through a Analytics Manager. >Your remit spans: Product decision intelligence: Turn data into crisp, actionable insights that guide strategy and day to day decisions across acquisition, activation, retention, engagement, and health outcomes, including user prediction models that analyse churn and retention; define the right metrics and instrumentation to measure impact. Experimentation tooling & validation: Maintain a rigorous culture of A/B testing and statistical experimentation, using causal methods and guardrail rollouts to validate hypotheses and features before scaling. Science led features: Translate cutting edge research into member impacting features. Own algorithmic roadmap and quality for ZOE Scores (versioning, evaluation, and integrity of core scoring algorithms). Growing our data science & analyst function deliberately, with top talent, as the scope and impact of the work expand. This role suits a leader who sees data science as a decision and empowerment lever, pairing strong technical depth with clean, reproducible, deployable outputs. ️ Our stack BQ/DBT/SQL, Python/FastAPI, GCP/Vertex AI, Kotlin/Spring AI (team dependent). Familiarity with experiment platforms, feature stores/MLFlow, and modern BI/visualisation tools is a plus. What You'll Be Doing Credible leader of senior data scientists; player coach ( 60% leadership/strategy, 40% hands on). Hands on where it moves the needle, providing technical guidance and setting the standard for Data Science. People & Leadership Foster a healthy, inclusive, high trust culture combining scientific rigour with product velocity. Champion psychological safety, autonomy, and accountability. Provide technical mentorship on statistics, causal inference, and experimentation best practices. Mentor Senior Data Scientists and analytics managers. Hire, onboard, and develop a diverse team. Run effective 1:1s, goal setting, and growth plans. Technical Excellence Champion robust experimentation across product teams (power analysis, guardrails, segmentation, trustworthy readouts). Set the standard for code quality, reproducibility, and model governance (architecture reviews, documentation, versioning, run books). Lead predictive modeling on user behavior: churn/retention models, lifecycle propensity models; collaborate with Growth/Marketing and Product teams. Define ML feature evaluation strategy: offline evaluation, human in the loop review, online metrics, safety & privacy guardrails. Own and shape data strategy across the stack, ensuring robust, clean, and reliable data architecture in partnership with data engineering and technology leaders. Product Strategy & Stakeholder Alignment Communicate progress and insights through clear updates, dashboards, Looms, and executive ready briefs. Influence a data driven product roadmap with clear success metrics and informed trade offs. Act as a key voice for prioritization, balancing technical, product, and business objectives. We think you'll be great if you Have 2+ years leading data scientists and 6+ years in data science/ML, with clear product impact. Passionate about coaching and building a team that values autonomy, psychological safety, and growth. Bring a track record of data driven product decisions and high quality experimentation; ship ML/AI features where they move the needle. Are fluent in statistics, experiment design, and causal inference; define the right metrics/instrumentation and guide trade offs. Optimise for reversible decisions, take smart risks, and move quickly with imperfect data (). Write and review production grade Python and SQL; set standards for code quality, reproducibility, and model governance. Influence product direction and priorities across embedded squads; communicate complex ideas clearly to varied audiences. Use AI tools pragmatically to boost productivity (from IDE assistants to prompt engineering), applying sound evaluation practices to LLM features. Communicate crisply-decks, dashboards, Looms, exec ready briefs-and influence at the right altitude. Nice to have Ph.D in Computer Science, ML, or related field, or equivalent experience. Experience in health, nutrition, or other regulated domains. Familiarity with LLM evaluation, retrieval augmented systems, and prompt/agent reliability. Experienced in designing and maintaining scalable ML pipelines-from data ingestion to deployment-ensuring reproducibility, model monitoring, and compliance when handling sensitive health data. Exposure to feature stores, real time inference, and online experimentation at scale. The experience, skills, and attributes listed above reflect what we believe will contribute to success in this role. If you're passionate about ZOE and the opportunity, but don't meet 100% of the criteria, we still encourage you to apply. We are committed to supporting growth and are happy to offer up skilling opportunities where possible. Remote Philosophy ZOE is a remote first company, meaning remote work isn't just an option - it's how we work best. We are intentional about building a distributed, high performing team where collaboration, trust, and flexibility thrive. We design our workflows around asynchronous communication and shared documentation to support autonomy, focus, and cross timezone collaboration. While our teams work independently, connection and teamwork remain central to how we operate - through regular rituals, meaningful virtual interactions, and in person gatherings every quarter. These include team offsites and a yearly company wide retreat to build relationships, spark creativity, and have fun together. Being remote first also means we value outcomes over hours and trust our team members to manage their work in a way that suits their unique rhythm and responsibilities. This approach allows us to support a truly flexible work environment, while staying aligned with our mission and values. At ZOE, working remotely doesn't mean working alone - it means being empowered, supported, and connected, wherever you are. Compensation Philosophy We are committed to offering competitive and equitable compensation that reflects the value of each role and aligns with regional labor market standards. Our approach to compensation goes beyond just base salary - we offer a comprehensive package that includes base pay and stock options, ensuring that every team member is rewarded for their contributions to the company's growth and success. We believe that building a thriving team requires not only providing fair and competitive compensation but also fostering an environment where success is shared collectively. Our total compensation package is designed to support the well being of our employees, recognise their individual contributions, and empower them to grow alongside ZOE. Benefits & Perks We understand the significant role our benefits play in motivating . click apply for full job details

A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Build and scale a best in class platform alongside a team of the brightest minds in cybersecurity At Immersive, we're uniquely positioned to future proof organizations against any cyber challenge. If that excites you, read on! Immersive help prove and improve your cyber resilience, by simulating real world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence. Immersive was founded in 2017, from a cargo container in Bristol, UK we've grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions! Director of Product Design Immersive is hiring! Could you be our next Product Leader? We're looking for an experienced, proactive and value driven individual to lead and elevate our Product Design function as our Director of Product Design. As the voice and advocate for Product Design excellence within Immersive, you will own the creative vision and the standard of output across the product design team. You will define, drive, and implement the design strategy for our world class cyber resilience platform, shaping the future of hands on security training for enterprises around the globe. Reporting directly to our Chief Product Officer and based out of the UK, this role requires a strong focus on delivering outcome driven design solutions and providing strategic leadership to a team of designers, fostering collaboration, sharing best practices, and promoting professional growth. You will be instrumental in shaping the future of our products, ensuring visually appealing and user friendly interfaces that solve complex user challenges and drive measurable business outcomes. Our most successful product designers here are consultative, customer centric and constantly expanding their knowledge through cross team collaboration. You should be the sparring partner for the Product Managers and Front End developers with a close eye for simplicity and functionality. Additionally you will build and leverage relationships with Go To Market, Product Marketing and our Cyber & Engineering teams. As the most senior individual in the team, your main responsibilities will include: Provide strategic and professional leadership to the Product Design team, fostering collaboration, sharing best practices, and promoting continuous professional growth. Lead the development and implementation of repeatable design processes to streamline collaboration with Engineering and Product Management teams, ensuring efficient communication and alignment throughout the design and development lifecycle. Advocate for an outcome driven approach to design, collaborating with cross functional teams to drive measurable results. Translate business objectives into actionable design solutions that enhance user engagement, retention, and conversion. Oversee the creation of wireframes, mockups, and prototypes that align with business goals and user needs. Guide the team in developing and maintaining design guidelines, style guides, and design systems to ensure consistency and alignment with business objectives. Champion user research, usability testing, and data analysis to gather insights and validate design decisions. Drive iterative design processes based on user feedback and data driven insights to continuously improve the user experience and achieve desired outcomes. Sounds good? We'd love to hear from you if you have proven experience in the following areas, but don't worry if you don't hit each one exactly: Proven leadership experience in Product Design within a high growth SaaS environment. Previous experience working in a cybersecurity vendor is highly desirable, but not essential Demonstrated success in building, leading, and developing high performing design teams. Deep knowledge of user experience best practices and a portfolio of shipped digital products with quantifiable impact. A strong understanding of user centered design principles, with an emphasis on simplicity, functionality, and usability. Excellent communication, moderation, and collaboration skills, with the ability to effectively convey complex design concepts and rationale to diverse stakeholders. Experience working in Agile/Scrum environments, with the ability to adapt and thrive in a fast paced, iterative development process. A portfolio showcasing your design leadership, expertise, collaboration with product teams, and contributions to achieving business objectives. Knowledge of HTML, CSS, and JavaScript is a plus, enabling effective collaboration with Front End developers. Immersive's growth has been fuelled by our values that underpin everything we do, here's how they relate to this role: Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence. Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace. Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day. One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We're ready to receive your application! As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday day off Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, Career and learning development through the platform and our 'Learn Anything' fund Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working We're a sociable, tight knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region. Find out more about life at Immersive Labs Cyber threats wait for no one and neither should you. Apply now! If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

Copperfield Court Who are we? Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your role will be based in Copperfield Court. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so. The Role: We are currently recruiting a General Manager, to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met. You will supervise, monitor and evaluate the care delivered to Resident's, checking that legal requirements are met along with the highest standard as expected within the Care Home. Key Responsibilities • To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters. • To recognise and assess individuals' needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual. • To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive. • Responsible for understanding and complying with statutory and legal requirements relevant throughout the home. • Follow residents' individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents' prescribed medication and maintaining systems to ensure effective stock management of all products. • To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external. • Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment. • Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence. • Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information. • To support residents with their personal financial arrangements, maintaining confidentiality of all information. • Responsible for the marketing, promotion and sales of the Home. • To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident. Essential Skills: • Ability to control and manage budgets and accounts • Knowledge of the principles of sales and marketing • Skilled in the recruitment, selection and retention of staff • Committed to a structured approach to training and development of staff • Understanding of the Health & Social Care Act and Health & Safety legislation • Leadership qualities, enthusiasm along with influencing and motivational skills • Excellent interpersonal skills • Professional, confident and warm personality • Have a caring disposition, reliable and punctual Desirable Skills: • Understanding of Bognor Regis's local authority • Experience with regulatory bodies • Knowledge of Person Centred Software (PCS) We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times. Hours of work: Your hours of work will be 09.00 - 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total. This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you! We will offer: • A PERMANENT contract of employment • A COMPETITIVE rate of pay • We will SUPPORT you to complete an NVQ qualification • FULLY FUNDED enhanced DBS check • A job with PURPOSE and SATISFACTION • FULLY FUNDED Blue Light Card • PAY DAY Breakfast • FREE Meal on Shift Experience: • Care home: 5 year (preferred) • Management: 2 year (preferred) Our screening and recruitment process is conducted in line with Oyster Care Homes' Safeguarding Policy. Job Types: Full-time, Permanent JBRP1_UKTJ

About Us ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually-ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead. The Opportunity We're seeking a personable, strategic, and highly organized Customer Success Manager to join our fast paced Digital Campaigns team. This is a high impact, high volume role where you'll be the primary point of contact for our digital marketing clients-building trust, driving measurable results, and ensuring every campaign is flawlessly executed. You'll be at the center of multiple moving pieces, managing competing priorities with precision, and collaborating across teams to deliver client success at scale. If you thrive in a detail oriented environment, excel at multitasking, and are energized by creating impact through digital strategy-we'd love to hear from you! What You'll Be Doing Manage a large portfolio of digital campaigns simultaneously, translating client goals into clear strategies and ensuring deadlines and deliverables are consistently met. Serve as the main liaison between clients and internal teams, through proactive communication, personalized support, and a high standard of service. Closely monitor campaign performance, analyze KPIs, and identify and troubleshoot risks quickly-ensuring accuracy and excellence in every client interaction. Drive client growth and retention by identifying upsell and cross sell opportunities, collaborating with sales to develop strategic account plans. Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation. Collaborate across teams-including sales, marketing ops, and product-to deliver a seamless, high impact customer experience. What You Bring to the Table Bachelor's degree in Marketing, Communications, Business, or a related field required. 3-5 years of experience in a client facing Customer Success, Account Management, Client Services, Sales or Customer Service role-ideally within digital marketing, media, or SaaS. Proven ability to manage high volumes of concurrent campaigns with accuracy, organization, and attention to detail. Strong communication skills-written and verbal-with the ability to simplify technical concepts and build trust with diverse stakeholders. Proven analytical and problem solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions. Highly proactive, resourceful, and adaptable-skilled at balancing competing priorities in a fast paced environment. Hands on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage. Why Join ISMG? Be part of a fast growing digital cybersecurity powerhouse at the forefront of cybersecurity and enterprise IT. Collaborate with innovative thinkers and creative professionals who inspire excellence. Make a direct impact on both client success and company growth. Thrive in a supportive culture that values autonomy, innovation, and results. Apply Now! Visit ISMG.io to learn more. Location: Greater London Area, UK Compensation: £45,000 to £60,000 (negotiable depending on experience level)

Job Description About Us ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually-ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead. The Opportunity We're seeking a personable, strategic, and highly organized Customer Success Manager to join our fast-paced Digital Campaigns team. This is a high impact, high volume role where you'll be the primary point of contact for our digital marketing clients-building trust, driving measurable results, and ensuring every campaign is flawlessly executed. You'll be at the center of multiple moving pieces, managing competing priorities with precision, and collaborating across teams to deliver client success at scale. If you thrive in a detail-oriented environment, excel at multitasking, and are energized by creating impact through digital strategy-we'd love to hear from you! What You'll Be Doing Manage a large portfolio of digital campaigns simultaneously, translating client goals into clear strategies and ensuring deadlines and deliverables are consistently met. Serve as the main liaison between clients and internal teams, through proactive communication, personalized support, and a high standard of service. Closely monitor campaign performance, analyze KPIs, and identify and troubleshoot risks quickly-ensuring accuracy and excellence in every client interaction. Drive client growth and retention by identifying upsell and cross-sell opportunities, collaborating with sales to develop strategic account plans. Gather and share client feedback through regular touchpoints, influencing product enhancements and campaign innovation. Collaborate across teams-including sales, marketing ops, and product-to deliver a seamless, high-impact customer experience. What You Bring to the Table Bachelor's degree in Marketing, Communications, Business, or a related field required. 3-5 years of experience in a client-facing Customer Success, Account Management, Client Services, Sales or Customer Service role-ideally within digital marketing, media, or SaaS. Proven ability to manage high volumes of concurrent campaigns with accuracy, organization, and attention to detail. Strong communication skills-written and verbal-with the ability to simplify technical concepts and build trust with diverse stakeholders. Proven analytical and problem-solving skills, with the ability to interpret data, diagnose challenges, and drive strategic solutions. Highly proactive, resourceful, and adaptable-skilled at balancing competing priorities in a fast-paced environment. Hands-on experience executing digital marketing campaigns; familiarity with the technology or information security sector is a strong advantage. Why Join ISMG? Be part of a fast-growing digital cybersecurity powerhouse at the forefront of cybersecurity and enterprise IT. Collaborate with innovative thinkers and creative professionals who inspire excellence. Make a direct impact on both client success and company growth. Thrive in a supportive culture that values autonomy, innovation, and results. Apply Now! Visit ISMG.io to learn more. Location: Greater London Area, UK Compensation: £45,000 to £60,000 (negotiable depending on experience level)

About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with clients to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for clients' interests within the organization, we drive customer retention and foster long term partnerships. Through continuous education, support, and collaboration, we empower our clients to achieve their global communication goals. Where You'll Work This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity. Authorization to work in the UK is a precondition of employment. What You'll Do LILT seeks an experienced leader passionate about customer success, with a proven track record of accelerating customers' technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: Working with the customer to understand, measure, and consistently deliver high ROI Driving high utilization of the customer's LILT subscription Driving the customer's business transformation and operational excellence Being the customer's trusted advisor and advocate within LILT Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to end customer experience and ensuring their success with our platform and services Develop and maintain strong, long lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth Proactively identify and pursue opportunities for upselling and cross selling additional services or features Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: REQUIRED: experience in the translation and localization/language services industry 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million Minimum Bachelor's degree Willingness to travel and meet customers up to 15% of the time A true passion for customers and Customer Success with the ability to build strong relationships Truly enjoys a dynamic startup environment where every day is different and each challenge is different Can juggle multiple, very different tasks - delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. An eye for building processes and systems that can scale LILT's customer engagement model Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels Empathy and customer centric mindset, with a genuine desire to understand and meet the needs of customers Strong problem solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast paced environment Collaboration and teamwork skills, with the ability to work effectively across cross functional teams to drive customer success initiatives Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: Compensation: At market salary with opportunity to earn on target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company. The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human in the loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human in the loop reviews via our global network of professional linguists, for high impact content that requires expert review LILT in the News . click apply for full job details