77 jobs found

Company Description Publicis Media Content (PMC) creates and curates premium content which aligns what brands want to say with what audiences want to hear. By fusing search, social and influencer data we can quickly identify what good looks like for any audience on any platform for any type of creative asset. Either by partnering with media owners and influencers or by using our in-house team of skilled producers and creatives, we create effective, impactful data-led content which ensures maximum engagement and earned reach with no compromise on quality. Working locally and globally we service client accounts across Publics Media's three UK agencies; Zenith, Starcom, and Spark Foundry. Often working alongside other Publicis practices and services we collaborate to deliver best-in-class work with seamless project management. The PMC team is 70+ strong and growing. Media partnerships is at the heart of what we do, working with broadcasters, social media publishers, print partners, and increasingly gaming and metaverse partners, we activate over 100 campaigns each year. We have a growing team of social and influencer specialists producing content to fulfill client needs in paid and owned channels. The fastest-growing part of the team are our content insight consultants. Our Commitment Publicis Media Content (PMC) is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. Job Description The Team The Partnerships team sits within the Content Service for Publicis. Our Content Service consists of 70+ specialists working across content strategy & planning, creative, production, social, influencers and partnerships. We service Publicis brands, building complete content stories which are audience-centric and platform-native. Our global scale gives us unrivalled access to market-leading data, tech, marketplaces & partners. Role Reporting into a Global Partnership Director, you will be required to help create and deliver integrated multi-market branded content partnerships across all media channels. This will include end-to-end management of campaigns, building trusted relationships and working with internal teams to deliver innovative responses to briefs that exceed client expectations. Where required, you will work with other PMC teams such as influencers, creative, production, strategy or social to deliver Responsibilities Lead multi-market content partnerships, ensuring strategic frameworks, robust evaluation of publisher proposals, and measurable outcomes aligned to client goals. Partner with your Director and agency teams to deliver end-to-end content solutions for clients. Project manage integrated partnerships across brand collaborations, sponsorships, advertiser-funded programs, and product placements. Challenge media partners to deliver innovative solutions that meet client briefs and business KPIs. Negotiate optimal value for clients, ensuring deals comply with agreed pricing guarantees and relevant trading teams are informed. Deliver insightful client reports, leveraging marketing and industry expertise to inform future campaigns. Support new business pitches with creative ideas, research, and strategic input as required. Define clear roles, responsibilities, milestones, and KPIs at the start of each project. Manage day-to-day client relationships, lead status meetings, resolve issues, and elevate when necessary. Build trusted relationships with clients, media owners, agency partners, and internal teams to drive retention and revenue growth. Understand and support digital campaign trafficking processes where required. Ensure all projects are delivered on time, within scope, and within budget. Maintain finance accuracy, staying updated on billing processes and approvals. Qualifications Experience working with centralised clients. Solid understanding of the global media landscape & the role of content within it. Confident dealing with global and senior clients/stakeholders. Strong end-to-end project management skills and negotiation skills. Creative & structured approach to devising partnership opportunities. Process driven, experience using research and measurement tools. Ability to analyse campaign results and produce insightful reports and PCAs. Flexible and hard working - used to working to deadlines under pressure. Excellent communication skills both written and verbal. Experience with budget & finance management. Additional Information Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started. About the role We are looking for a Director of Product Growth who is a builder with a founder mindset. You are a leader who builds experiment first teams and ships 0 1 features and products that actually move the business. Your mandate is to replace "gut feel" with a rigorous science of growth. You will architect an engine where the "rate of learning" is the leading metric, using rapid prototyping and experiments to validate hypotheses with relentless velocity. This role goes beyond simple optimisation. You will own the commercial customer journeys - from designing acquisition loops to solving for long term retention and upsell. You will use your deep fluency in unit economics to uncover hidden potential and prioritise the work that drives tangible ROI. You will work closely with Zego's leadership team, not only deeply influencing the now, but helping steer the future direction of our products and customer experience. Our Product teams At Zego, we operate with distinct, highly collaborative, and cross functional product teams. As Director of Product Growth, you will lead our dedicated Growth Squads. Autonomy & Ownership: Each squad autonomously owns their area of the Zego product. They are empowered to solve problems, not just build features. We give teams outcomes to own, not just outputs to deliver. Cross Functional Setup: Your teams are made up of Product Managers, Product Designers, and Engineers working side by side. We believe the best ideas come from anywhere, so we collaborate deeply rather than handing off work over a wall. Diverse Backgrounds: We know that great Product people come from a variety of backgrounds. You don't need a specific degree to work here; you just need to be customer obsessed, data literate, and ready to move fast. Our toolkit We believe the tools don't make the Product Manager, but the right stack helps us move with velocity. Here is what we use to build, measure, and learn: Collaboration: Notion, Whimsical, Slack, Google Meet. Design, Prototyping & User Testing: Figma, Figma Make, Maze Data & Analytics: Snowflake, Amplitude, Hotjar, Looker Thinking & Strategy: Gemini Automations: Claude Code, Zapier What you will be doing Help Architect the Growth Engine: You will build and embed an experiment led culture across the organisation, moving us away from "gut feel" to a rigorous, data backed cadence of A/B and multivariate testing. Help Define the Commercial Strategy: You will work together with key functions - Pricing, Marketing/Brand, and Insurance Carriers - to define acquisition models, using data to tailor journeys to consumer behaviour and improve our quote to purchase conversion. Unlock New Revenue Streams: You will lead the discovery and launch of 0 1 new propositions, taking concepts from "loose hypotheses" to scalable revenue drivers. Optimise the Full Lifecycle: You will look beyond just "signing up" users. You will own the strategy for activation, retention, up sell, and habit formation, ensuring our customers find value early and continue to find value with us. Lead & Upskill the Team: You will mentor and coach Product Managers across the team, instilling a customer first mindset and raising the bar for our data capabilities. Drive AI Innovation: You will actively identify and implement AI tools to materially accelerate product development, content generation, and data analysis within your team. Bridge the Gap: You will partner cross functionally with Engineering, Data Science, and Marketing to ensure our growth strategy is technically feasible, commercially viable, and delivered with relentless velocity. What you will need to be successful Master of "Build Measure Learn": Deep experience in prototyping and designing rigorous experiments (A/B testing, multivariate) rather than relying on gut feel. Commercial Fluency: Deep understanding of unit economics and data manipulation fluency. Your modus operandi is to uncover potential and prioritise core business metrics, not just "loose" hypotheses. Relentless Velocity: A track record of rapid building and testing. You help engrain the mindset of "minimum viable feature" and implement it fast. Calculated Risk Taker: You are bold and willing to take calculated risks, bringing key stakeholders along throughout the whole journey. Full Funnel Vision: You are obsessed with Retention and Upsell, not just Acquisition. Hands On Operator: You are not just a "strategist" or a "salesman". You are comfortable with hands on execution (even taking charge of a squad if needed). AI Proficiency: You have clear examples of how you have used AI to accelerate your or your team's product development work materially. What's it like to work at Zego? Joining Zego is a career defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! There's more to Zego than just a job - Check out our blog for insights, stories, and more. We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Join CEF - The UK's Industry-Leading Electrical Wholesaler With over 390 branches nationwide, CEF offers a fantastic opportunity for professionals in the electrical wholesale industry who are looking for a brighter tomorrow! About the Role: We're seeking an experienced HR Leader to partner with our Professional Services and Support Functions (IT, Marketing, Finance, Procurement & Legal) across the UK. Based within the People, Culture and Talent team, you will work closely with stakeholders across our business, to design, develop and deliver end-to-end People processes, practices and policies-enabling teams to make sound, fair and legally compliant people decisions. In this newly created position, you will provide expert guidance on talent management, employee relations and organisational development, delivering solutions that strengthen capability and support business objectives and functional goals. For functions that operate as part of global team, the role will contribute to the design of people frameworks and practices that are scalable, consistent and reusable across regions, while allowing for appropriate local delivery and compliance. You'll be tech-savvy, AI aware and commercially astute, with strong data analysis skills and the ability to translate insights into actionable strategies. As our Professional Services and Support Functions continue to evolve driven by digital transformation, automation and new ways of working you will play a key role in helping leaders adapt roles, skills and operating models in a structured and people centred way. Equally, you'll be passionate about building strong relationships and bring a people-centred mindset-helping to close critical gaps while reflecting our purpose, goals and values. This role will require you to spend time between our Durham, Kenilworth and London offices, meeting regularly with stakeholders across the Professional Services & Support departments. Key Skills & Experience: Proven experience partnering with senior leaders as a trusted People & Culture advisor, aligning people strategies with commercial and operational goals. Strong background in talent management, including workforce planning, retention, succession planning and performance frameworks in evolving, skills-led environments. Hands-on experience supporting organisational design, restructuring and change initiatives, with the ability to build high-performing, inclusive teams. Sound knowledge of employee relations, with confidence advising on complex cases and ensuring fair, consistent people practices. Data-driven mindset, with experience using people insights to identify trends, assess organisational readiness and translate insight into practical actions. Proven coaching capability, supporting managers to strengthen leadership skills, performance management and team engagement. Strong understanding of employment legislation and HR compliance, with the ability to apply this pragmatically in a business setting. Experience implementing and continuously improving People, Culture and Talent programmes, processes and systems, ideally in changing or digitally evolving organisations. About You: Qualified to CIPD Level 5 or above Generalist HR experience within a dynamic and commercial environment Ability to work independently, make decisions and deliver solutions A track record of communicating and influencing at all levels of an organisation Experience in collaborating across and connecting cross continent teams Experience supporting Professional Services functions (e.g. Finance, Marketing, Procurement, IT, Legal) Data literate with the ability to interpret insight in context and translate into action. Capable of operating at both a strategic and operational level Flexible, consultative, and adaptable in nature Previous experience in a multi-site/multi-channel and ideally multi-country business Ability to travel extensively across the UK Process: Screening call with Talent Acquisition - Phone Calls - 30 Mins 1st Stage Teams Interview with the People, Culture & Talent team - 60 Mins 2nd Stage on site interview with the People Culture & Talent Director and Senior CEF Leadership team members - 90 Minutes Our Package: Competitive Basic Salary Unique uncapped profit share style bonus scheme Company Car Company Pension Scheme Light Up Learning - Our Learning & Development platform MySavings - Employee Discount Platform Wellbeing platform for physical, mental and financial wellbeing Free use of the state-of-the-art private gym at our IT & Marketing Offices in Durham About Us: City Electrical Factors is the UK's leading electrical wholesaler, with over 390 stores nationwide, an award winning website and a strong reputation for supplying innovative solutions. We supply the equipment that powers the nation. From over 300+ industry leading brands and our own in-house manufacturing to renewables expertise and on-site support, we're more than a wholesaler! You can find out more about us on YouTube Our Values: We are a caring family - At CEF, we care about our people, as friends, as a community and as one team. We are humble & honest - At CEF, we are modest and act with integrity, always holding ourselves to the highest standard. We are passionately curious - At CEF, we are resourceful, we encourage our teams to take the initiative with a strong desire to be curious, and seek out opportunities to learn and grow. We work together to find creative solutions. Our Mission: At CEF, we are more than a business - we're a family. We are a family that values one another, our customers, and our suppliers - always placing people at the heart of everything we do. We are driven by a clear purpose, guided by meaningful goals, and united by shared values. Together, they give us direction, inspire how we work, and strengthen our commitment to building a brighter tomorrow for everyone. Find Out More: Find out more about us Find your local branch Find our Privacy Notice here Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!

About The Role Our vision is to nurture PEI Group and our business information and event brands to become must-have resources and networks, so that private market investors, managers and service providers can better meet their business objectives and outperform in their markets. The marketing team will be strategic partners to the business, collaborating to design and deliver customer centric, creative and high performance programs which improve brand preference, engage more market professionals and underpin commercial success. The Senior Marketing Manager, based in London, will play a critical role to lead a team and drive revenue growth for the Infrastructure & Agri portfolio of PEI's business information subscription brands, membership networks, events, sponsorship and marketing solutions. You will set the strategy for the portfolio, bringing new ideas that will result in growth. Managing a team of marketers, you will create the marketing plans and campaigns to generate commercial results through customer acquisition, growth and retention. Key Responsibilities Develop a deep understanding of the target markets and audiences, including detailed personas, and associated workflows and needs by role type. Gain detailed insights into the current product offerings across all revenue streams, including digital platforms, networks, events (delegate and sponsorship), and marketing solutions, to ensure a comprehensive understanding of the brand or network. Partner with the Product and Events teams to design and execute new product development (NPD) launch programs, ensuring alignment with overall business goals. Analyse growth potential by persona, company, contact, and revenue line, identifying opportunities for volume and revenue growth. Develop a strategic marketing approach to creatively and commercially achieve annual goals, ensuring alignment with company objectives. Design and implement a quarterly rolling program of targeted campaigns for each key audience segment (acquisition, client, and key accounts), delivering a strong sales pipeline and meeting eCommerce targets. Create tailored programs for acquisition and customer onboarding, cross sell/upsell (account expansion), and account based marketing (ABM) for key accounts, usage and renewal. Day to day responsibilities Team management and leadership, including recruitment, development, coordination and retention efforts. Oversee budget planning and financial management. Optimise the use of marketing technology tools such as Marketo, websites, CRM, etc., in collaboration with Digital Marketing Operations (DMO). Expertly design and execute TAM focused inbound lead nurturing programs, as well as highly targeted outbound campaigns via social media, email, PPC, search, events, advertising, and more. Provide daily, weekly and monthly performance reports, along with actionable recommendations for improvement. Collaborate with internal Design and DMO teams, as well as external agencies, to create a variety of marketing content that supports all stages of the customer journey (top, middle and bottom of the funnel). KPI's/ Success Expectations Develop and implement a marketing strategy that aligns with company goals. Collaborate with cross functional teams, including Editorial, Product, Sales and Events, to ensure quarterly marketing plans are developed and executed in line with business needs. Hit targets for New Customer acquisition (from relevant TAM) including marketing contributed sales opportunities and pipeline $ (DIPs, Network Membership, Delegates, Sponsors, Marketing Solutions). Achieve targets for Account Expansion through cross sell and upsell within Client and Key Accounts including marketing contributed sales opportunities and pipeline $ (DIPs, Network Membership, Delegates, Sponsors, Marketing Solutions). Deliver increased usage, engagement, satisfaction and retention at company and person level (shared KPIs with Editorial, Events and Account Management). Develop and publish at least six customer case studies (written or video) each year. About You Experience & Skills Bachelor's Degree - B.S. or B.A (ideal not essential) Proven experience working in Marketing leadership roles within B2B events and information (subscription) products. Proven experience in leading and managing teams effectively. Skilled in developing and executing strategic plans for portfolio management, with the ability to clearly communicate these strategies to the team; works comfortably with forward looking annual and quarterly horizons. Expertise in creating strategic marketing plans that consistently meet revenue targets while staying within budget. Strong project management capabilities, with a track record of successfully collaborating with senior stakeholders and managing key relationships. Excellent communication skills, ensuring clarity and efficiency in all interactions. Creative thinker with the ability to generate innovative ideas that drive business growth. Proficient in writing and compelling, benefit oriented copy to engage target audiences; strong proof reader and copywriting trainer for the team. Data driven with a strong understanding of segmentation, analysis and selection processes. Detail oriented and highly competent in proofreading and ensuring accuracy. Experienced in managing large budgets, optimising resource allocation for maximum impact. In depth understanding of both direct and digital marketing metrics, with a particular focus on ROI. About Us Who we are: PEI Group is a subscriber focused business intelligence company. With our multi talented global team of over 500 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success. What we do: PEI Group provides industry leading journalism, data and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics and database platform. We also track the firms and individuals who shape markets and bring client communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors. We strive to ensure that opportunities to work and develop at PEI Group are fair, inclusive and open to all. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation or any other equality characteristic. PEI Group supports flexible working arrangements, and we welcome career returners.

The Opportunity Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI. As someone that can speak fluent or business level German, you will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the DACH region while experiencing constant growth challenges and opportunities. What You'll Do As a Senior Customer Success Manager who speaks German, you will use your ability to conduct business discussions, negotiations, strategic conversations and be instrumental in driving customer value across the dynamic DACH region, partnering with a diverse portfolio of Enterprise, Strategic, and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker's business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives. You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers' voices are heard and their evolving needs are met with innovative solutions. The Skills You'll Have Core Customer Success Manager skills: Manage a diverse portfolio of Enterprise, Strategic, and Regional accounts, applying high-touch engagement models and demonstrating adaptable ways of working. Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives. Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing your expertise in contract lifecycle management. Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys. Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy. Improving customer experience and satisfaction, including stakeholder management: Fostered deep customer relationships through working in a 'high-touch' engagement model Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences. Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions. Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction. Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers. Demonstrating 'Business Value Realisation' (BVR), and contract value: Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives. Clearly articulate how you identified value, how it aligned to a customer's overall business objectives, and how it was delivered and measured. Creates jointly-owned success plans with customers and validates business value with customer executives. Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact. Generates public endorsements from clients, serving as powerful advocates for Sitetracker's solutions. Technical Aptitude: Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations. Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs. Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks. Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes. Within 90 Days, You'll: Successfully create and initiate success & account plans for your assigned portfolio of key DACH accounts, aligning with customer and Sitetracker objectives. Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision. Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans. Within 180 Days, You'll: Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes. Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience. Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker. Within 365 Days, You'll: Consistently drive retention and expansion across your entire DACH portfolio, significantly contributing to Sitetracker's growth through strong renewals and increased platform utilization. Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner. Shape and optimize Customer Success practices within the DACH region, contributing directly to Sitetracker's global CS operational excellence and market leadership.

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.

JOB OBJECTIVE Responsible for managing and directing activities related to proactive customer technical support and training for the Genetic Identity Business Unit. Partners with Sales and Marketing functions on product commercialization tactics with the goal to drive revenue growth and increase market share. CORE DUTIES Develop, coordinate, and implement advanced technical and marketing training programs, product demonstrations, product validations, and workshops for Genetic Identity Business Unit products and instrument platforms utilizing Promega chemistries. Ensure comprehensive curriculum development, customization, and preparation of presentation materials for internal and external stakeholders worldwide. Lead and manage high-level technical support operations, ensuring seamless communication and activities between Technical Services, Forensic Regional Account Managers, FAS Technical Training, and Scientific Applications groups. Provide expert oversight and guidance to resolve complex technical issues for customers. Deliver specialized technical troubleshooting and consultation to customers at various sales cycle stages (evaluation, validation, or post-sale). Employ advanced problem-solving skills to resolve critical issues via telephone, email, online chat, laboratory testing or on-site visits, ensuring customer satisfaction and retention. Function as technical consultant for business development opportunities related to Genetic Analysis business. Review marketing material for technical accuracy, including Profiles in DNA (publication), European GI team identity, product brochures, communication to customers in compliance with ISO requirements, and other technical documents as they occur. Provide team leadership in one or more areas (e.g., training, Quality Assurance etc.) undertaking projects or other significant efforts as appropriate. Leadership is defined as, but not limited to, defining, and understanding scope of project, developing team, setting team goals, implementing, communicating, setting goals/milestones, and maintaining process as deemed appropriate. Represent Promega at regional and international conferences and seminars, delivering impactful presentations on Genetic Identity Business Unit products. Enhance brand reputation and thought leadership within the forensic scientific community. Facilitate strategic communication and collaboration between Genetic Identity Madison marketing, branch marketing, and other departments. Function as a key liaison to ensure alignment and integration of marketing strategies and technical initiatives. Monitor and report competitor activities, technical developments, and trends. Maintain pertinent customer contact information within the CRM (Customer Relationship Management) system. Lead or contribute to cross-functional teams, driving the successful execution of strategic and tactical plans. Ensure projects are delivered on time, within scope, and aligned with business objectives. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others. Embracing and being open to incorporating Promega's 6 Emotional & Social Intelligence (ESI) core principles in daily work. Understands and complies with ethical, legal and regulatory requirements applicable to our business. KEY QUALIFICATIONS B.S. degree in molecular biology (or equivalent) with a minimum of 5 years' experience in a forensics laboratory/or similar with training experience. Experience with fluorescent detection DNA sequencing or CE platforms with the ability to troubleshoot and train others on their use. Excellent communication and listening skills, both verbal and written. Proven strong presentation skills in small or large audiences. Ability to travel extensively both domestically and internationally - averaging 50% of the time. Ability to maintain a safe and clean laboratory environment. Ability to work independently with minimal supervision and with other team members in a cooperative manner. Demonstrated proficiency in digital tools and technology, including Microsoft applications and mobile platforms, with the ability to adapt and leverage emerging technologies, such as artificial intelligence, to improve efficiency, automation, and collaboration. PREFERRED QUALIFICATIONS M.S. or PhD in molecular biology or a related field. Prior teaching and curriculum development experience (lecture and laboratory) in genetic identity-related areas or molecular biology. Ability to troubleshoot most applications related to Promega's complete product line. Experience in performing and documenting laboratory validations. PHYSICAL DEMANDS Ability to work with computer equipment frequently. Ability to frequently and accurately communicate with customers via telephone, fax, and e-mail. Ability to wear personal protective equipment (lab coat, goggles, gloves, etc.). Ability to work at a lab bench and with biological and fume hoods frequently. Ability to move objects up to 25 pounds. At Promega, we are committed to building a diverse workforce that reflects the communities we serve and creating a culture where everyone belongs. As an Equal Opportunity Employer, we welcome and encourage applications from all backgrounds, ensuring that employment decisions are made fairly and equitably.

Leading the HR function for a growing organisation Shape culture and growth with real impact and autonomy. About Our Client Our client is an award-winning, established and growing market leader in their field. Job Description As the Head of HR you will lead the HR function to deliver excellence in culture, employee engagement, resource planning, talent, training and development, policies, wellbeing and reward initiatives. What you'll be doing: Provide proactive and reactive expert professional advice to Directors and Senior Management in all areas of HR, across the UK including culture, learning and development, employment law, HR policy, best practice and workforce development. As a member of the SLT, lead on embedding the Company's vision, mission and values. Oversee the HR team (HR Manager/HR Administrator) to enhance and operate standardised end-to-end HR processes, systems and documentation. Oversee the staff appraisal process and development of a Company-wide training and development plan, including leadership training; succession planning; talent acquisition; development and retention. Ensure all company and customer HSE policies and procedures are clear and communicated to ensure a safe working environment. Work with senior colleagues to forecast scaling employee resource to align with the company growth plans. Put in place a workforce development programme to support this. Create and drive the internal communications strategy, working with the Marketing Manager, on tone, method and employee engagement plan and cascade process. To cover all employee groups in all locations, and to best effect in relation to the different audiences.

The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function

Job Description How You'll Make an Impact As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross-functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. You'll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external partners to integrate and deliver objective-based solutions. We are offering you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data-driven insights and innovative technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 3 days per week. What You'll Achieve You'll have significant opportunities for career growth, the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the EMEA market. Who You Are What you'll bring with you: 3-5 years' experience in digital marketing, MarTech, and project management. Strong organisational, time management, and communication skills. Analytical thinking with a curiosity about interpreting data to tell compelling stories. Ability to manage and develop a high-performing team, driving both client and employee success. Strong commercial foresight with the ability to identify growth opportunities and drive profitability. Why you might stand out from other talent: Passion for big data, technology and solving complex problems A consultative approach to client management, growth and strategy development. Experience in leading cross-functional teams and driving innovative solutions. A proactive attitude focused on process improvement and automation. A growth mindset, always seeking to learn, adapt, and improve in a fast evolving industry. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting edge solutions and forward thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

Overview How You'll Make an ImpactAs a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. You'll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external partners to integrate and deliver objective based solutions. We are offering you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data driven insights and innovative technology offers a compelling opportunity to work on industry leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 3 days per week. What You'll AchieveYou'll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the EMEA market. Who You Are What you'll bring with you 3 5 years' experience in digital marketing, MarTech, and project management. Strong organisational, time management, and communication skills. Analytical thinking with a curiosity about interpreting data to tell compelling stories. Ability to manage and develop a high performing team, driving both client and employee success. Strong commercial foresight with the ability to identify growth opportunities and drive profitability. Why you might stand out from other talent Passion for big data, technology and solving complex problems A consultative approach to client management, growth and strategy development. Experience in leading cross functional teams and driving innovative solutions. A proactive attitude focused on process improvement and automation. A growth mindset, always seeking to learn, adapt, and improve in a fast evolving industry. This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact. Additional Information When You Join Us, We'll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting edge solutions and forward thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

Role: We are seeking a strategic and results-oriented Senior Marketing Manager to lead the planning and execution of integrated marketing campaigns that drive brand awareness, customer acquisition, and revenue growth. This role will oversee multi-channel marketing efforts, lead a marketing team, and collaborate closely with other departments to ensure alignment with business objectives. Salary: £40,000 per annum Hours: 8am - 4:30pm with half hour lunch Location: Carparison Leasing, Marsh Barton, Exeter What you'll need 5+ years in marketing management roles Email marketing experience strongly advantageous Strong knowledge of integrated marketing communications and digital marketing channels Experience managing marketing teams and budgets Excellent analytical, communication, and project management skills Understanding of UK marketing regulations and GDPR compliance Strategic thinking and leadership Creative problem-solving Excellent communication and stakeholder management Ability to manage multiple priorities and projects efficiently What you'll do Develop and implement comprehensive marketing strategies aligned with company goals and audience needs Conduct market research and competitor analysis to identify opportunities and stay ahead of industry trends Drive brand positioning and messaging to enhance visibility and reputation Lead pilot projects and testing of new channels, technologies, and creative approaches Ensure brand consistency across all marketing materials and communications Analyse customer behaviour and segmentation to enhance targeting and campaign effectiveness Forecast marketing budgets and resources to ensure efficient use of funds Act as a key point of contact for senior leadership, reporting on performance and strategic alignment Track and report on key metrics including lead generation volume/quality, cost per acquisition, ROI/ROAS, website traffic, conversion rates, customer retention, and brand awareness uplift Support marketing mix modelling and sales attribution analysis to optimise channel investment and improve campaign effectiveness Ensure responsible AI practices aligned with business strategy, including transparency, fairness, security, and compliance with relevant regulations Plan and manage multi-channel campaigns across digital, social, email, content, and offline channels Oversee delivery and optimisation of email/SMS, direct mail, organic and paid social campaigns, PR, paid media, events, and creator/influencer partnerships Lead hands on management of select channels while working closely with the broader marketing team to support and optimise additional marketing initiatives Lead forum strategy, overseeing community management and engagement initiatives Ensure channel activity works cohesively to support acquisition, engagement, and brand visibility Monitor, analyse, and report on campaign performance using data driven insights to optimise results Oversee budget allocation and spend efficiency across all channels Support development of content and creative assets aligned with campaign goals Plan and oversee marketing events, webinars, or trade shows to strengthen brand presence Leverage customer data and testing to ensure effective segmentation, personalisation, automation, and customer journey optimisation Maximise the value and performance of marketing assets to ensure strong return on investment Lead and motivate the marketing team, fostering a collaborative, innovative, and performance driven environment Provide support across operational marketing initiatives to ensure alignment and consistency across all activity Set and track team and individual goals, supporting development and improvement plans Support career progression for team members through coaching, training, and structured development Oversee task, project, and campaign management when briefed, maintaining clear communication and effective execution Facilitate cross departmental alignment through regular updates and integrated plans that support business objectives Negotiate contracts with external agencies, suppliers, and platforms as required, although all core marketing activities are currently managed in-house Ensure all marketing activities comply with legal, ethical, and brand guidelines, including ASA, FCA, and GDPR standards Champion continuous improvement through testing new tools, platforms, and approaches Support communications during crises or reputational issues Ensure the effective, ethical, and regulated use of AI and marketing automation tools in line with company policies and regulations Time to shine If you think you're perfect for our Senior Marketing Manager role and would like to apply, you'll need to send your CV and a cover letter to our recruitment team. You can reach them at emailprotected or by clicking apply. We provide lots of help and advice on what we look for within the applications we receive and how you can make yours stand out. See our recruitment resources. We know applying for jobs can be daunting and that sometimes the biggest barrier to pushing the button can be ourselves. Even if you feel you don't fulfill all of the criteria listed, you still might be a great fit! We'd encourage you to apply and supplement your CV with a detailed covering letter. We'll read every one with interest.

Overview Website Production Manager We are looking for a Website Production Manager for a Client in West London Job Description: Responsibilities Being the EMEA production lead: - First point of contact for stakeholders with website production briefs, updates and issues. Funneling these requests to the correct team and determine which ones will be taken on by us (consulting with Channel Manager where needed). Responsible for driving down overall LTS times whilst promoting creative innovation and developing the efficiency of website as a channel. Management production (development) agency: • Capacity and resource planning, including leading weekly sprint meetings • "Dispatcher" role, getting projects into the right people • Bridging marketing and development, "translating" communication in both directions • Liaising with marketing throughout the production cycle • Review and QA of briefs and asset handovers from marketing • Review and QA of all production work from development First point of contact for planning and workflow process, ensuring we are operating within standards and working to optimize and develop those processes. Accountable for delivery of BAU website projects. This includes tracking against the project plan (where relevant) and ensuring on time delivery. Daily enforcement of guidelines, best practices and standards of website processes and web asset production. Collaborate with internal and external partners on optimizing performance & ROI of website as a core acquisition & retention channel across EMEA by delivering against KPI's (registrations, active users, activation & adoption rates, etc.) Experience required Experience within an EMEA-wide website team as a technical producer or project/production manager Proven experience managing and collaborating with web developers. Technical knowledge about website technologies / infrastructures Experience with project management principles and practices (Agile, Kanban) Some knowledge of website design principles and UX frameworks Experience of working with in house product and engineering teams Experience managing multiple stakeholders with competing priorities. Marketing POC for BAU website changes and project requests Scheduling and resource management in collaboration with Lead Developer Two-way communication with development and marketing teams for any issues, feedback or queries related to ongoing work The ideal profile we are looking for is: Has worked with multi-regional, multi-language web properties at an enterprise level. Has project management experience, working within Agile/Kanban principles. Clear and confident communicator, able to distil "development speak" into non-technical terms and vice-versa. Broadly aware of the specific legal and risk sensitivities involved with financial institutions. This is a 6 month contract assignment. Will based in West London - close to Hammersmith. Please send your CV to us in Word format along with daily rate and availability.