What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Apr 04, 2026
Full time
What You'll Do Customer Success Manager is responsible for building and maintaining relationships end to end with our customers to enable them realize value from TRES platform. As a trusted advisor, you will leverage your domain expertise and ability to frame problems and find solutions to help customers drive adoption and achieve business outcomes. You will be working closely with Sales, Sales Engineering, Services, Support, Product Management and Customer Success teams to ensure our customer's success - ultimately driving growth and securing the renewal. Responsibilities Work with assigned customers and Sales to build Customer Success Plans, establishing critical goals, or other key performance indicators to enable customers to achieve their goals. Measure, monitor, and report internally and externally to Customer Sponsors. Establish regular touchpoints to review progress against technical and strategic objectives including roadmap discussions. Work closely with Sales to provide insights to customers about applicability of new features in TRES and identify additional business use-cases. Develop, nurture and maintain trusted advisor relationships with stakeholders at all levels and drive value and adoption. Translate customer product usage data into actionable advice for customers. Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders in collaboration with the Account Team including Sales, Business Leads, and Product partners. Provide customer's contract utilization pacing in regular account Health Checks towards renewal. Provide customer upsell and expansion recommendations for platform products, partnerships, services, and cloud network partners across the full lifecycle in regular account check-ins. Assist and provide expert deployment and operational best practices in all customer communication channels including in-person, email, web calls, slack, and mobile options. Work cross-departmentally to find business outcomes-oriented solutions to complex scenarios and integration issues. Strong knowledge of Customer Success best practices with experience defining processes to promote adoption. Understand customer health scoring and predictive risk management to prevent and resolve renewal risk while managing customer escalations. Continuously drive communication and customer advocacy to ensure an orchestrated customer experience. Work transparently to surface customer problems and allow others to participate in solving them. Required Skills Bachelor's degree with 5+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in house practitioner Experience in managing significant technology and operational change programs and have credibility as a trusted advisor to customer executives for such programs Experience of directly assigned to customers with an aggregate of at least $2 - 5M ARR in total book of business and delivering 10 - 20% upsell expansions across their customer accounts Advanced project management experience & skills Ability to translate business requirements into business value, and work with sales and marketing teams to promote value-driven solutions to customers Ability to manage executive relationships and discussions Excellent moderation and communication skills Extensive experience within a technical or account management area Solid understanding of crypto markets, wallets, blockchain explorers, and DeFi protocols Background in accounting, finance, tax, or related fields - CPA or similar certifications are a plus Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms Performance Indicators Gross dollar renewal rate (GDR) and Net Dollar retention (NDR) ARR growth (upsell & expansion opportunities with high win rate) Platform adoption and usage Churn and contraction rate Customer satisfaction Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. Please see our candidate privacy policy here.
Description - External Location: London, UK Work Model: Hybrid - 3 days per week in our London office About the Role We are seeking an experienced Consulting Manager with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands on experience in one or more core utilities domains such as Smart Metering, Meter to Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Consulting Manager will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance. In this role you will Act as the primary interface between business, operations, and technology teams across utilities programmes Elicit, analyse, document, and validate business and functional requirements across utilities processes Develop current state and future state process maps covering end to end customer and operational journeys Translate business requirements into user stories, functional specifications, and acceptance criteria Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives Partner with testing teams to support UAT, defect triage, and resolution validation Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning Domain Experience (one or more required) Smart Metering Understanding of smart meter rollout, installation, commissioning, and data flows Knowledge of meter data acquisition, validation, estimation, and settlement interfaces Experience working with metering systems, field services, and regulatory obligations Meter to Cash (M2C) Strong understanding of the end to end meter to cash lifecycle Experience across meter reads, billing, invoicing, payments, adjustments, and collections Exposure to exception handling, billing accuracy, and revenue assurance Sales & Marketing for Utilities Experience supporting acquisition, retention, and cross sell journeys in utilities Understanding of tariffs, pricing, offers, switching, and regulatory constraints Ability to analyse customer journeys and conversion funnels Customer Onboarding Experience with customer onboarding, move in/move out, and switching journeys Understanding of KYC, data validation, and operational handoffs Billing & Payments Knowledge of billing engines, bill presentment, payment processing, and reconciliation Exposure to direct debit, prepayment, refunds, and payment exceptions Understanding of the Energy Value Chain End to end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations Awareness of the roles of suppliers, network operators, and market participants Understanding of regulatory, settlement, and market interaction points Work Model This is a hybrid role requiring three days per week in our London office. Working arrangements may evolve based on client and business needs. We will always clearly communicate role expectations. What you need to have to be considered 4-10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector Strong requirements elicitation, documentation, and stakeholder management skills Experience with process modelling, data analysis, and business case development Familiarity with Agile and Waterfall delivery methodologies Strong communication skills, with the ability to engage business and technical stakeholders Experience using tools such as JIRA, Confluence, Visio, or similar These will help you stand out Prior experience working with UK or international utilities Exposure to regulatory environments and compliance driven processes Experience supporting CX, digital transformation, or automation initiatives Relevant certifications (e.g., CBAP, PMI PBA, SAFe, Agile BA) Key Outcomes of the Role Improved clarity of business requirements and reduced delivery risk Simplified and optimised utilities processes and customer journeys Improved customer experience, billing accuracy, and operational efficiency Strong alignment between business objectives, regulatory needs, and technology solutions
Apr 04, 2026
Full time
Description - External Location: London, UK Work Model: Hybrid - 3 days per week in our London office About the Role We are seeking an experienced Consulting Manager with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands on experience in one or more core utilities domains such as Smart Metering, Meter to Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Consulting Manager will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance. In this role you will Act as the primary interface between business, operations, and technology teams across utilities programmes Elicit, analyse, document, and validate business and functional requirements across utilities processes Develop current state and future state process maps covering end to end customer and operational journeys Translate business requirements into user stories, functional specifications, and acceptance criteria Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives Partner with testing teams to support UAT, defect triage, and resolution validation Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning Domain Experience (one or more required) Smart Metering Understanding of smart meter rollout, installation, commissioning, and data flows Knowledge of meter data acquisition, validation, estimation, and settlement interfaces Experience working with metering systems, field services, and regulatory obligations Meter to Cash (M2C) Strong understanding of the end to end meter to cash lifecycle Experience across meter reads, billing, invoicing, payments, adjustments, and collections Exposure to exception handling, billing accuracy, and revenue assurance Sales & Marketing for Utilities Experience supporting acquisition, retention, and cross sell journeys in utilities Understanding of tariffs, pricing, offers, switching, and regulatory constraints Ability to analyse customer journeys and conversion funnels Customer Onboarding Experience with customer onboarding, move in/move out, and switching journeys Understanding of KYC, data validation, and operational handoffs Billing & Payments Knowledge of billing engines, bill presentment, payment processing, and reconciliation Exposure to direct debit, prepayment, refunds, and payment exceptions Understanding of the Energy Value Chain End to end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations Awareness of the roles of suppliers, network operators, and market participants Understanding of regulatory, settlement, and market interaction points Work Model This is a hybrid role requiring three days per week in our London office. Working arrangements may evolve based on client and business needs. We will always clearly communicate role expectations. What you need to have to be considered 4-10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector Strong requirements elicitation, documentation, and stakeholder management skills Experience with process modelling, data analysis, and business case development Familiarity with Agile and Waterfall delivery methodologies Strong communication skills, with the ability to engage business and technical stakeholders Experience using tools such as JIRA, Confluence, Visio, or similar These will help you stand out Prior experience working with UK or international utilities Exposure to regulatory environments and compliance driven processes Experience supporting CX, digital transformation, or automation initiatives Relevant certifications (e.g., CBAP, PMI PBA, SAFe, Agile BA) Key Outcomes of the Role Improved clarity of business requirements and reduced delivery risk Simplified and optimised utilities processes and customer journeys Improved customer experience, billing accuracy, and operational efficiency Strong alignment between business objectives, regulatory needs, and technology solutions
Working hours: 35 hours per week. Salary: £42,118 Team: Public Fundraising; Individual Giving and Legacies Location: Hybrid with time in the office required on a weekly basis. Office is in Holborn, London. Contract: Full time, permanent. Ready to drive real-world change with your fundraising expertise? At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth. We now need a passionate Individual Giving Manager to help us seize this momentum. This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We're not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories. Your Mission: Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels. Holistic Stewardship: Design and execute engaging supporter journeys-both bespoke and automated- that maximise conversion and long-term value. Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team. Why Join Us? Impact: This is a new role with the potential to shape the future of our individual giving. Growth: We are committed to your professional development within a supportive team. Benefits: We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more. If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply. Key Responsibilities Strategic Implementation (Online & Offline) Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys. Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals. Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI. Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters. Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment. Support forecasting and budget planning on marketing activities within the IG budget. Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective. Stewardship, Content & Operations Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing. Create and optimise content, sometimes cross team and directly with our incredible patients and supporters. Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development. Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise. Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community. Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners). Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work. Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes. As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders. Database and Compliance Develop your existing experience and affinity for supporter data to improve outcomes for supporters. Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice. Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), WordPress and MailChimp. Skills and Competencies Our ideal candidate would have the following: Fundraising Expertise: Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services. Agency Management: Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels. Digital Proficiency: Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp. Strategic Thinking: Evidence of leading successful integrated campaigns resulting in significant income or lead generation. Audience development: Led development of successful new propositions for cross-selling across existing audiences. Creative Skills: The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels. Financial Acumen: The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels. Supporter Experience: A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR. Collaborative Mindset: A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally. Agile Working: Experience working within Agile project management frameworks would be beneficial. Technical Knowledge: Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn. Passion: A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. How to apply? Please apply via Charity Job by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you'd be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward. For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat on . For more information about our organisation and what we do, visit the Prostate Cancer Research website - Home - Prostate Cancer Research The Prostate Progress webpage - Prostate Progress - Prostate Cancer Research and the PCR online patient resource, The Infopool - Home Infopool PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Apr 04, 2026
Full time
Working hours: 35 hours per week. Salary: £42,118 Team: Public Fundraising; Individual Giving and Legacies Location: Hybrid with time in the office required on a weekly basis. Office is in Holborn, London. Contract: Full time, permanent. Ready to drive real-world change with your fundraising expertise? At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth. We now need a passionate Individual Giving Manager to help us seize this momentum. This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We're not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories. Your Mission: Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels. Holistic Stewardship: Design and execute engaging supporter journeys-both bespoke and automated- that maximise conversion and long-term value. Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team. Why Join Us? Impact: This is a new role with the potential to shape the future of our individual giving. Growth: We are committed to your professional development within a supportive team. Benefits: We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more. If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply. Key Responsibilities Strategic Implementation (Online & Offline) Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys. Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals. Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI. Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters. Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment. Support forecasting and budget planning on marketing activities within the IG budget. Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective. Stewardship, Content & Operations Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing. Create and optimise content, sometimes cross team and directly with our incredible patients and supporters. Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development. Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise. Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community. Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners). Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work. Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes. As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders. Database and Compliance Develop your existing experience and affinity for supporter data to improve outcomes for supporters. Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice. Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), WordPress and MailChimp. Skills and Competencies Our ideal candidate would have the following: Fundraising Expertise: Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services. Agency Management: Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels. Digital Proficiency: Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp. Strategic Thinking: Evidence of leading successful integrated campaigns resulting in significant income or lead generation. Audience development: Led development of successful new propositions for cross-selling across existing audiences. Creative Skills: The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels. Financial Acumen: The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels. Supporter Experience: A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR. Collaborative Mindset: A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally. Agile Working: Experience working within Agile project management frameworks would be beneficial. Technical Knowledge: Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn. Passion: A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. How to apply? Please apply via Charity Job by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you'd be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward. For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat on . For more information about our organisation and what we do, visit the Prostate Cancer Research website - Home - Prostate Cancer Research The Prostate Progress webpage - Prostate Progress - Prostate Cancer Research and the PCR online patient resource, The Infopool - Home Infopool PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Lead the commercial strategy for a portfolio of well-established consumer brands Manage and develop a small sales team while driving individual revenue performance Work with major agencies and senior client stakeholders across media and marketing Flexible hybrid working with a collaborative, creative culture Head of Sales The Head of Sales will take responsibility for leading revenue strategy across a portfolio of established consumer brands within a highly regarded content and media business. This Head of Sales position combines strategic leadership with hands on selling. The successful individual will oversee three direct reports while remaining actively involved in commercial activity, managing key accounts and driving new revenue opportunities. Working across ten consumer brands generating more than £2.5m in revenue, the Head of Sales will be responsible for forecasting, performance management and the overall commercial growth of the portfolio. This includes leading regular one to one meetings, setting KPIs, and supporting the team to deliver strong results. Alongside team leadership, the Head of Sales will focus on expanding revenue within key accounts. This involves identifying cross sell and upsell opportunities, building tailored commercial proposals and developing long term partnerships with senior decision makers across agencies and major consumer brands. Collaboration sits at the centre of the role. The Head of Sales will work closely with marketing and internal stakeholders to develop campaigns, generate leads and maximise conversions while ensuring strong client satisfaction and retention. Skills & Experience To be considered for the Head of Sales role, candidates should demonstrate: Around five years' experience within media sales, including print, digital or creative solutions A proven record of achieving revenue targets and developing key accounts Experience working with consumer titles and major agency clients Previous line management experience, ideally with at least two years managing a team A player manager mindset, balancing personal sales delivery with team leadership Confidence working with senior stakeholders and managing high value accounts A creative and commercial approach to building solutions for clients The Package for Head of Sales £60,000 - £65,000 basic salary £80,000 OTE Uncapped commission on rebookings, new business and reactivated accounts Pension 25 days holiday plus bank holidays Healthcare plan Cycle to work scheme Flexible hybrid working (three days in the office) Location London - Fitzrovia If you have a strong background in media sales, enjoy developing high value client relationships and want to combine leadership with hands on commercial delivery, apply now to discuss the Head of Sales opportunity in more detail.
Apr 04, 2026
Full time
Lead the commercial strategy for a portfolio of well-established consumer brands Manage and develop a small sales team while driving individual revenue performance Work with major agencies and senior client stakeholders across media and marketing Flexible hybrid working with a collaborative, creative culture Head of Sales The Head of Sales will take responsibility for leading revenue strategy across a portfolio of established consumer brands within a highly regarded content and media business. This Head of Sales position combines strategic leadership with hands on selling. The successful individual will oversee three direct reports while remaining actively involved in commercial activity, managing key accounts and driving new revenue opportunities. Working across ten consumer brands generating more than £2.5m in revenue, the Head of Sales will be responsible for forecasting, performance management and the overall commercial growth of the portfolio. This includes leading regular one to one meetings, setting KPIs, and supporting the team to deliver strong results. Alongside team leadership, the Head of Sales will focus on expanding revenue within key accounts. This involves identifying cross sell and upsell opportunities, building tailored commercial proposals and developing long term partnerships with senior decision makers across agencies and major consumer brands. Collaboration sits at the centre of the role. The Head of Sales will work closely with marketing and internal stakeholders to develop campaigns, generate leads and maximise conversions while ensuring strong client satisfaction and retention. Skills & Experience To be considered for the Head of Sales role, candidates should demonstrate: Around five years' experience within media sales, including print, digital or creative solutions A proven record of achieving revenue targets and developing key accounts Experience working with consumer titles and major agency clients Previous line management experience, ideally with at least two years managing a team A player manager mindset, balancing personal sales delivery with team leadership Confidence working with senior stakeholders and managing high value accounts A creative and commercial approach to building solutions for clients The Package for Head of Sales £60,000 - £65,000 basic salary £80,000 OTE Uncapped commission on rebookings, new business and reactivated accounts Pension 25 days holiday plus bank holidays Healthcare plan Cycle to work scheme Flexible hybrid working (three days in the office) Location London - Fitzrovia If you have a strong background in media sales, enjoy developing high value client relationships and want to combine leadership with hands on commercial delivery, apply now to discuss the Head of Sales opportunity in more detail.
Job Title: Head of Volunteering Reporting To: Assistant Director of Network Development and Impact Manages: Volunteering Development Manager, Volunteering Development Officer Location: Remote (occasional travel to Leicester office & other UK locations as necessary) Contract: Permanent Salary: £48,000-£54,000 per annum (to ensure fairness and consistency, new colleagues usually start at the first point of the pay band for their role. This helps us maintain a clear and equitable approach to pay for everyone joining our team). Hours: Full time (36 hours per week, flexible). About Home-Start UK Home-Start is a federated charity consisting of a central national office - Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity. We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement - just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves. About The Role Head of Volunteering is a key leadership role for Home-Start UK at a critical time as we work with our network, partners and supporters to develop the new, federation-wide strategy ready to launch next year. Your key responsibilities will be to: Develop and deliver our volunteering strategy, provide strong leadership for volunteering across our network, and champion Home-Start volunteering externally to support our strategic aims. Define a high-quality programme of support to enhance volunteering practice and improve volunteer recruitment, retention and experience across the Home-Start federation. Lead our small but mighty Volunteering Team and, as a member of Home-Start UK's Leadership Team, promote collaboration and cross-team working across the wider organisation. Work closely with staff and volunteers across our federation, co designing support to best meet local needs and evolving volunteer trends. This is a varied, busy role - from delivering our prestigious National Volunteer Awards with our Marketing Team to scoping new volunteer training with our Learning and Development Team and facilitating online forums and seminars with and for Volunteer Coordinators across our federation. No day is the same! Ultimately, your efforts will ensure that our movement can reach and support more families with babies and children facing their toughest times. If this sounds like your kind of opportunity, then we want to hear from you! To apply: please submit a CV and a Supporting Statement 'In no more than two sides of A4 please provide a supporting statement that demonstrates how you meet the criteria outlined in the person specification. We'd also love to hear why you're interested in this role and what motivates you to work with HSUK' The closing date for applications is 24th April 2026 at 4pm. First stage interviews will take place virtually on Thursday 7th May. Second stage interviews will take place in-person at our Leicester Office on Thursday 14th May.
Apr 04, 2026
Full time
Job Title: Head of Volunteering Reporting To: Assistant Director of Network Development and Impact Manages: Volunteering Development Manager, Volunteering Development Officer Location: Remote (occasional travel to Leicester office & other UK locations as necessary) Contract: Permanent Salary: £48,000-£54,000 per annum (to ensure fairness and consistency, new colleagues usually start at the first point of the pay band for their role. This helps us maintain a clear and equitable approach to pay for everyone joining our team). Hours: Full time (36 hours per week, flexible). About Home-Start UK Home-Start is a federated charity consisting of a central national office - Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity. We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement - just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves. About The Role Head of Volunteering is a key leadership role for Home-Start UK at a critical time as we work with our network, partners and supporters to develop the new, federation-wide strategy ready to launch next year. Your key responsibilities will be to: Develop and deliver our volunteering strategy, provide strong leadership for volunteering across our network, and champion Home-Start volunteering externally to support our strategic aims. Define a high-quality programme of support to enhance volunteering practice and improve volunteer recruitment, retention and experience across the Home-Start federation. Lead our small but mighty Volunteering Team and, as a member of Home-Start UK's Leadership Team, promote collaboration and cross-team working across the wider organisation. Work closely with staff and volunteers across our federation, co designing support to best meet local needs and evolving volunteer trends. This is a varied, busy role - from delivering our prestigious National Volunteer Awards with our Marketing Team to scoping new volunteer training with our Learning and Development Team and facilitating online forums and seminars with and for Volunteer Coordinators across our federation. No day is the same! Ultimately, your efforts will ensure that our movement can reach and support more families with babies and children facing their toughest times. If this sounds like your kind of opportunity, then we want to hear from you! To apply: please submit a CV and a Supporting Statement 'In no more than two sides of A4 please provide a supporting statement that demonstrates how you meet the criteria outlined in the person specification. We'd also love to hear why you're interested in this role and what motivates you to work with HSUK' The closing date for applications is 24th April 2026 at 4pm. First stage interviews will take place virtually on Thursday 7th May. Second stage interviews will take place in-person at our Leicester Office on Thursday 14th May.
We're a fast-growing, PE-backed enterprise SaaS company serving global organizations, with a focus on integrity, compliance, risk, and ESG. Our platform enables Chief Compliance Officers and risk leaders to build resilient and transparent organizations. With strong product-market fit and rising demand, we're scaling our global customer organization to drive retention, expansion, and long-term customer value. We're seeking a commercially minded, consultative, and relationship-driven Senior Customer Success Manager to own and grow a portfolio of strategic enterprise accounts. As a Senior Customer Success Manager, you will own the commercial relationship with our enterprise customers, driving retention, expansion, and measurable business outcomes. You will act as a trusted advisor to senior stakeholders, ensuring customers realize maximum value from our platform while identifying and executing upsell and cross-sell opportunities. This is a high-impact, revenue-generating role where you will directly contribute to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and overall account growth. Responsibilities Retention, Expansion & Revenue Growth Own the commercial relationship for a portfolio of enterprise customers, driving renewals, retention, and expansion. Deliver and exceed upsell and cross-sell targets within existing accounts. Forecast renewals and expansion opportunities with accuracy and visibility. Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and upsell performance against defined KPIs. Identify expansion pathways across business units, geographies, and use cases. Strategic Account Management & Executive Engagement Serve as a trusted advisor to executive stakeholders, including C-level, business sponsors, IT, and procurement. Develop and maintain long-term, strategic relationships across complex enterprise organizations. Build and execute joint Success Plans aligned to customer business objectives. Conduct data-driven Executive Business Reviews (EBRs) to track value realization and align on forward strategy. Apply a consultative approach to understand customer challenges and position solutions that deliver measurable impact. Customer Value, Health & Advocacy Monitor account health using dashboards and analytics to proactively mitigate risk and identify growth opportunities. Define customer roadmap requirements and align them with product capabilities and innovation plans. Partner cross-functionally with Customer Success, Support, Product, Engineering, Marketing, and Leadership to ensure long-term value delivery. Drive customer advocacy through case studies, references, referrals, and testimonials. Collect, analyze, and improve Net Promoter Score (NPS) as a core success metric. Maintain high levels of engagement and proactive communication to ensure customer satisfaction and success. Requirements 5+ years of consultative, results-driven experience managing and expanding enterprise SaaS accounts (legal/compliance industry experience preferred). Proven track record of retaining and growing enterprise customers in complex, multi-stakeholder environments. Demonstrated success managing high-value accounts and closing expansion opportunities. Strong pipeline management and revenue forecasting capabilities. Ability to build credibility with senior executives and navigate enterprise buying processes. Highly organized, detail-oriented, and strategic mindset, with the ability to manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills. Comfortable with Salesforce, G Suite, web conferencing platforms, and reporting/dashboard tools. Willingness to travel as needed. What we offer A competitive salary that reflects your skills and experience. Flexible working hours and the freedom to work fully remotely. The chance to be part of something meaningful - helping to build an ethical and compliant business space around the globe. An opportunity to make a real, lasting impact on a rapidly growing company. About us Founded by a Danish human rights activist in 2004, today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers across our offices in NYC, Copenhagen, and London. GAN's unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax and Aquiline Capital Partners. GAN's completely integrated and intuitive platform is trusted by many of the world's leading brands, such as Live Nation and Barrick, to help them better manage their compliance activities all in one place. Read more at . GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices. By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information. At this time, GAN Integrity is unable to offer visa sponsorship, visa transfers, or relocation support for this role. Applicants must possess current and valid authorization to work in the country where they reside at the time of application. We conduct interviews on an ongoing basis, so we encourage you to submit your application as soon as possible.
Apr 04, 2026
Full time
We're a fast-growing, PE-backed enterprise SaaS company serving global organizations, with a focus on integrity, compliance, risk, and ESG. Our platform enables Chief Compliance Officers and risk leaders to build resilient and transparent organizations. With strong product-market fit and rising demand, we're scaling our global customer organization to drive retention, expansion, and long-term customer value. We're seeking a commercially minded, consultative, and relationship-driven Senior Customer Success Manager to own and grow a portfolio of strategic enterprise accounts. As a Senior Customer Success Manager, you will own the commercial relationship with our enterprise customers, driving retention, expansion, and measurable business outcomes. You will act as a trusted advisor to senior stakeholders, ensuring customers realize maximum value from our platform while identifying and executing upsell and cross-sell opportunities. This is a high-impact, revenue-generating role where you will directly contribute to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and overall account growth. Responsibilities Retention, Expansion & Revenue Growth Own the commercial relationship for a portfolio of enterprise customers, driving renewals, retention, and expansion. Deliver and exceed upsell and cross-sell targets within existing accounts. Forecast renewals and expansion opportunities with accuracy and visibility. Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and upsell performance against defined KPIs. Identify expansion pathways across business units, geographies, and use cases. Strategic Account Management & Executive Engagement Serve as a trusted advisor to executive stakeholders, including C-level, business sponsors, IT, and procurement. Develop and maintain long-term, strategic relationships across complex enterprise organizations. Build and execute joint Success Plans aligned to customer business objectives. Conduct data-driven Executive Business Reviews (EBRs) to track value realization and align on forward strategy. Apply a consultative approach to understand customer challenges and position solutions that deliver measurable impact. Customer Value, Health & Advocacy Monitor account health using dashboards and analytics to proactively mitigate risk and identify growth opportunities. Define customer roadmap requirements and align them with product capabilities and innovation plans. Partner cross-functionally with Customer Success, Support, Product, Engineering, Marketing, and Leadership to ensure long-term value delivery. Drive customer advocacy through case studies, references, referrals, and testimonials. Collect, analyze, and improve Net Promoter Score (NPS) as a core success metric. Maintain high levels of engagement and proactive communication to ensure customer satisfaction and success. Requirements 5+ years of consultative, results-driven experience managing and expanding enterprise SaaS accounts (legal/compliance industry experience preferred). Proven track record of retaining and growing enterprise customers in complex, multi-stakeholder environments. Demonstrated success managing high-value accounts and closing expansion opportunities. Strong pipeline management and revenue forecasting capabilities. Ability to build credibility with senior executives and navigate enterprise buying processes. Highly organized, detail-oriented, and strategic mindset, with the ability to manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills. Comfortable with Salesforce, G Suite, web conferencing platforms, and reporting/dashboard tools. Willingness to travel as needed. What we offer A competitive salary that reflects your skills and experience. Flexible working hours and the freedom to work fully remotely. The chance to be part of something meaningful - helping to build an ethical and compliant business space around the globe. An opportunity to make a real, lasting impact on a rapidly growing company. About us Founded by a Danish human rights activist in 2004, today GAN is a global company with a highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers, and developers across our offices in NYC, Copenhagen, and London. GAN's unique setup within the compliance software industry and its extraordinary team helped GAN revolutionize the compliance space and raise venture capital from leading firms such as Apax and Aquiline Capital Partners. GAN's completely integrated and intuitive platform is trusted by many of the world's leading brands, such as Live Nation and Barrick, to help them better manage their compliance activities all in one place. Read more at . GAN Integrity is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We believe that every employee has the right to work in a positive, collaborative atmosphere that promotes equal opportunities and prohibits discriminatory practices. By submitting your application, you agree that GAN Integrity may collect your personal data for recruiting and related purposes. GAN Integrity's Candidate Privacy Notice explains what personal information GAN Integrity may process, where GAN Integrity may process your personal information, its purposes for processing your personal information, and the rights you can exercise over GAN Integrity's use of your personal information. At this time, GAN Integrity is unable to offer visa sponsorship, visa transfers, or relocation support for this role. Applicants must possess current and valid authorization to work in the country where they reside at the time of application. We conduct interviews on an ongoing basis, so we encourage you to submit your application as soon as possible.
Senior Ecommerce Manager Department: Digital Marketing Employment Type: Full Time Location: Manchester Description We're looking for an experienced, commercially minded Senior E-commerce Manager to lead and scale REFY's global direct-to-consumer business. Owning full accountability for the DTC P&L, this role will define and deliver our Shopify-led e-commerce and omni-channel strategy, with a clear focus on international growth, trading performance and best-in-class customer experience. You'll be responsible for the end-to-end performance of REFY's online stores across multiple regions, overseeing trading, merchandising, on-site education, content and technical delivery to drive revenue, margin and profitability. Working closely with cross-functional teams and external partners, you'll ensure our DTC ecosystem is scalable, insight-led and continuously optimised. This is a senior, hands-on role suited to someone who blends strong commercial and analytical thinking with deep Shopify expertise, thrives in a fast-paced scale-up environment, and is passionate about building seamless, inspiring online journeys that convert, retain and grow REFY's global community. KEY RESPONSIBILITIES Owning full accountability for the DTC P&L, including forecasting, budgeting, trading performance and delivering revenue, margin and profitability targets. Developing and implementing the overall DTC and omni-channel e-commerce strategy (Shopify-led) to drive sales and elevate the customer experience, with a clear focus on international growth. Managing and optimising REFY's online stores, ensuring product availability, accurate product information, pricing integrity, and an intuitive user interface across all devices. Overseeing the end-to-end trading and merchandising calendar, collaborating with cross-functional teams to execute online marketing campaigns, promotions, and product launches across our websites. Monitoring and analysing website performance on Shopify (traffic, conversion rate, AOV, retention and customer behaviour) to identify areas for growth and implement strategies for continuous improvement. Improving AOV through a structured programme of mechanics, including enhanced on-site education, product bundling, upsell/cross selling and offer architecture, supported by robust testing and reporting. Growing and elevating our on-site education to support discovery and conversion, shaping best-in-class PDPs, routines/how-to content, FAQs, shade/product finders and UGC that remove barriers to purchase. Taking a proactive, SEO-led approach to developing content to drive organic traffic to the website, partnering with relevant teams to build and optimise landing pages and evergreen educational content. Identifying, implementing and optimising key integrations and applications to improve the transfer of information across the business, with core systems centred on Shopify, Klaviyo and NetSuite. Building an omni-channel view of performance by leveraging data and insights from third-party retailers/marketplaces (e.g., sell-out/sell-through performance and customer feedback) to complement DTC reporting and inform forecasting, trading and content priorities. Overseeing the development and maintenance of our three regional Shopify e-commerce stores, ensuring their scalability, security, and stability. Managing relationships with external vendors, including developers, agencies, app partners, payment gateways, logistics providers, and web developers to deliver at pace and to a high standard. Keeping up to date with industry trends, emerging technologies, and best practices in DTC and omni-channel e-commerce on the Shopify platform to drive innovation and stay ahead of competitors. SKILLS, KNOWLEDGE AND EXPERIENCE Proven track record of owning and growing a DTC e-commerce business with full P&L accountability, delivering against sales, margin and profitability targets. Demonstrable experience growing and developing international e-commerce performance, including launching and scaling in new markets (localisation, payments, shipping, tax/duties and regional trading). Strong omni-channel e-commerce expertise, with the ability to utilise data from third-party retailers to complement overall online sales performance and inform commercial decision-making. Strong technical expertise in Shopify (ideally Shopify Plus), including store setup, theme customisation, app integration, and backend administration. Proficient in using Shopify and Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimising lifecycle flows, segmentation and testing. Experience integrating Shopify with ERP systems (NetSuite), with a strong understanding of data integrity across products, inventory, orders and financial reporting. Highly analytical and commercially minded, confident using data to optimise key KPIs (conversion rate, AOV, CAC, LTV, repeat rate) and translating insights into clear actions. Strong content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion. Strong project management skills, with the ability to prioritise tasks, meet deadlines, and handle multiple projects simultaneously in a fast-paced scale-up environment. Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and senior stakeholders, and manage external partners confidently. A passion for beauty and a strong understanding of the customer, trends and how consumers shop across DTC and retail. A proactive, energetic and ideas-led mindset, constantly seeking new opportunities and strategies to grow REFY's e-commerce presence. OUR PERKS 25+ Days Holiday: Start with 25, earn one for every year’s service (up to 5) Extra Holidays: Option to buy up to 5 additional days. Sabbatical Leave: Take up to 3 months off after 4 years of service. Community First Day: A day to support a cause you love. Bonus Scheme: Rewards for your hard work and success. Family Leave: Enhanced support for new parents. EV Scheme: Drive electric with salary sacrifice options. Financial Coaching: Guidance to boost your money mindset. Flexible Religious Holidays: Flexibility to honour days that matter to you. Flexible Working: Flexi start and finish times with the option to work one day per week from home. REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches! Regular Social Events: Team-Building days and seasonal parties. Career Growth: Tailored training and development opportunities. Vitality Health Insurance: Health coverage with added benefits.
Apr 04, 2026
Full time
Senior Ecommerce Manager Department: Digital Marketing Employment Type: Full Time Location: Manchester Description We're looking for an experienced, commercially minded Senior E-commerce Manager to lead and scale REFY's global direct-to-consumer business. Owning full accountability for the DTC P&L, this role will define and deliver our Shopify-led e-commerce and omni-channel strategy, with a clear focus on international growth, trading performance and best-in-class customer experience. You'll be responsible for the end-to-end performance of REFY's online stores across multiple regions, overseeing trading, merchandising, on-site education, content and technical delivery to drive revenue, margin and profitability. Working closely with cross-functional teams and external partners, you'll ensure our DTC ecosystem is scalable, insight-led and continuously optimised. This is a senior, hands-on role suited to someone who blends strong commercial and analytical thinking with deep Shopify expertise, thrives in a fast-paced scale-up environment, and is passionate about building seamless, inspiring online journeys that convert, retain and grow REFY's global community. KEY RESPONSIBILITIES Owning full accountability for the DTC P&L, including forecasting, budgeting, trading performance and delivering revenue, margin and profitability targets. Developing and implementing the overall DTC and omni-channel e-commerce strategy (Shopify-led) to drive sales and elevate the customer experience, with a clear focus on international growth. Managing and optimising REFY's online stores, ensuring product availability, accurate product information, pricing integrity, and an intuitive user interface across all devices. Overseeing the end-to-end trading and merchandising calendar, collaborating with cross-functional teams to execute online marketing campaigns, promotions, and product launches across our websites. Monitoring and analysing website performance on Shopify (traffic, conversion rate, AOV, retention and customer behaviour) to identify areas for growth and implement strategies for continuous improvement. Improving AOV through a structured programme of mechanics, including enhanced on-site education, product bundling, upsell/cross selling and offer architecture, supported by robust testing and reporting. Growing and elevating our on-site education to support discovery and conversion, shaping best-in-class PDPs, routines/how-to content, FAQs, shade/product finders and UGC that remove barriers to purchase. Taking a proactive, SEO-led approach to developing content to drive organic traffic to the website, partnering with relevant teams to build and optimise landing pages and evergreen educational content. Identifying, implementing and optimising key integrations and applications to improve the transfer of information across the business, with core systems centred on Shopify, Klaviyo and NetSuite. Building an omni-channel view of performance by leveraging data and insights from third-party retailers/marketplaces (e.g., sell-out/sell-through performance and customer feedback) to complement DTC reporting and inform forecasting, trading and content priorities. Overseeing the development and maintenance of our three regional Shopify e-commerce stores, ensuring their scalability, security, and stability. Managing relationships with external vendors, including developers, agencies, app partners, payment gateways, logistics providers, and web developers to deliver at pace and to a high standard. Keeping up to date with industry trends, emerging technologies, and best practices in DTC and omni-channel e-commerce on the Shopify platform to drive innovation and stay ahead of competitors. SKILLS, KNOWLEDGE AND EXPERIENCE Proven track record of owning and growing a DTC e-commerce business with full P&L accountability, delivering against sales, margin and profitability targets. Demonstrable experience growing and developing international e-commerce performance, including launching and scaling in new markets (localisation, payments, shipping, tax/duties and regional trading). Strong omni-channel e-commerce expertise, with the ability to utilise data from third-party retailers to complement overall online sales performance and inform commercial decision-making. Strong technical expertise in Shopify (ideally Shopify Plus), including store setup, theme customisation, app integration, and backend administration. Proficient in using Shopify and Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimising lifecycle flows, segmentation and testing. Experience integrating Shopify with ERP systems (NetSuite), with a strong understanding of data integrity across products, inventory, orders and financial reporting. Highly analytical and commercially minded, confident using data to optimise key KPIs (conversion rate, AOV, CAC, LTV, repeat rate) and translating insights into clear actions. Strong content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion. Strong project management skills, with the ability to prioritise tasks, meet deadlines, and handle multiple projects simultaneously in a fast-paced scale-up environment. Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and senior stakeholders, and manage external partners confidently. A passion for beauty and a strong understanding of the customer, trends and how consumers shop across DTC and retail. A proactive, energetic and ideas-led mindset, constantly seeking new opportunities and strategies to grow REFY's e-commerce presence. OUR PERKS 25+ Days Holiday: Start with 25, earn one for every year’s service (up to 5) Extra Holidays: Option to buy up to 5 additional days. Sabbatical Leave: Take up to 3 months off after 4 years of service. Community First Day: A day to support a cause you love. Bonus Scheme: Rewards for your hard work and success. Family Leave: Enhanced support for new parents. EV Scheme: Drive electric with salary sacrifice options. Financial Coaching: Guidance to boost your money mindset. Flexible Religious Holidays: Flexibility to honour days that matter to you. Flexible Working: Flexi start and finish times with the option to work one day per week from home. REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches! Regular Social Events: Team-Building days and seasonal parties. Career Growth: Tailored training and development opportunities. Vitality Health Insurance: Health coverage with added benefits.
Location: Nottingham. 5 days onsite. Type: Full-time Salary: £65-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting secondary schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham YoY Active school growth of schools in Nottingham YoY School retention- Growth of schools in new markets Effective marketing and new business campaigns with how we attract schools & staff Resourcing efficiency and prioritisation; candidates vetted and placed Platform adoption % of Zen Educate features Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution-oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Work that you want to talk about Health insurance Life insurance Cycle to work scheme Electric car scheme Ownership in the company 25+ days of holiday Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Apr 04, 2026
Full time
Location: Nottingham. 5 days onsite. Type: Full-time Salary: £65-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting secondary schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham YoY Active school growth of schools in Nottingham YoY School retention- Growth of schools in new markets Effective marketing and new business campaigns with how we attract schools & staff Resourcing efficiency and prioritisation; candidates vetted and placed Platform adoption % of Zen Educate features Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution-oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Work that you want to talk about Health insurance Life insurance Cycle to work scheme Electric car scheme Ownership in the company 25+ days of holiday Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Apr 03, 2026
Full time
Inspire. Empower. Transform. Are you an experienced travel industry professional with a passion for coaching business owners to success? Do you want to use your expertise to shape the next generation of travel entrepreneurs? If so, this is your opportunity to make a real difference while joining the UK's leading travel franchise. We're not just a travel business - we're a movement . Since disrupting the industry in 2011, we've been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards. Our mission? Empower everyday people to build thriving, independent travel businesses. Now we're looking for an experienced Business Development Manager to support and coach our growing network of franchisees. The Role at a Glance: Business Development Manager UK Remote / Occasional Visits to our Bournemouth HQ £35,000 (This is not a commission based role) Plus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more Your Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing. Who We Are: A multi-award-winning fast-growing travel company that has helped 100's of first-time travel homeworkers start their very own travel businesses. We're expanding rapidly and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: • Home Working Agency of The Year' 5 years in a row • Top-rated travel franchise in the UK • Top 10 franchise in the UK, beating household names • Top 5% franchise in the UK • We offer the widest choice of holidays in the UK • Fully independent with over £2 billion per year of buying power How you'll deploy your travel expertise: This isn't a traditional sales or BDM role-you won't be selling travel directly. Instead, you'll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs). You'll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term. The Value you'll bring: • Coach and mentor Travel Consultants on running and growing their own travel businesses • Deliver tailored 1:1 coaching, group training sessions, and strategic guidance • Drive business growth through improved conversion rates, booking values, and repeat business • Support TCs with sales performance, lead generation, marketing, and customer retention • Use data and insights to identify trends, challenges, and opportunities across your TC network • Create tailored action plans to support individual performance and development • Build strong relationships to increase engagement, confidence, and retention • Act as the first point of contact for day-to-day queries, challenges, and development needs • Support TCs in using NJT systems effectively to improve efficiency • Deliver virtual workshops, webinars, and learning sessions • Collaborate with marketing to enhance tools, resources, and lead generation strategies • Provide insight and feedback to leadership to support continuous improvement This is a fully remote role, based from home. You will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions. As our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week. About You: We're looking for someone who's walked the walk - someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners. You'll need: • Demonstrable experience in sales, coaching, or business development within the travel industry • Proven track record of coaching or mentoring individuals to achieve business and sales success • Strong and broad knowledge of the travel industry, including products, systems, and customer expectations • Experience supporting or engaging remote teams and building trust • Confidence using data, CRM systems, and digital tools to track performance • Strong working knowledge of social media and how to use it to generate leads and grow a business • Excellent communication and interpersonal skills • Strong organisational skills and the ability to manage competing priorities Bonus if you have: • Experience as a Travel Agency Branch Manager • A professional coaching qualification • Experience running or supporting a successful business or franchise • Understanding of digital marketing strategies and social media advertising The Rewards for You: We live and breathe our values in everything we do. Working with us, you can enjoy an industry-leading package which includes: • Private medical • In-service life insurance • Dental • Gym access • Range of discounts and perks from leading brands • Monthly rewards • Discounted travel • Excellent holiday entitlement • £500 annual personal Learning & Development budget This isn't just a job. It's a chance to be part of something bigger. A business that's breaking records and changing lives. If you're ready to inspire, coach and grow with us, we'd love to hear from you. Your Background / Previous Roles May Include: Travel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Bynder goes far beyond managing digital assets. Our AI powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. The Senior Marketing Manager, Customer Expansion, is a strategic leader responsible for designing, executing, and scaling global event programs that deepen customer relationships, drive account growth, and accelerate expansion revenue. This role owns a portfolio of high impact customer events-such as Bynder Connect, executive roundtables, product deep dive workshops, and regional customer experiences-that strengthen retention, advocacy, and long term value. Key Responsibilities: Strategic Leadership & Program Ownership Define and lead the customer expansion event strategy aligned with customer marketing, account management, and revenue goals. Shape a cohesive global event portfolio that enhances adoption, showcases value realization, and supports multi product expansion. Operate with high autonomy, determining event priorities, frameworks, and success criteria. Customer Impact & Business Outcomes Own outcomes tied to customer retention, expansion pipeline influence, product adoption, and executive engagement. Build event experiences that elevate customer advocacy, deepen relationships, and reinforce strategic partnership with key accounts. Ensure events directly support customer lifecycle objectives, including renewal, upsell, and cross sell motions. Event Execution & Communication Strategy Lead large scale and high touch customer events, ensuring high quality execution and measurable business value. Develop and own communication and audience acquisition strategies to drive targeted attendance, including C suite engagement. Collaborate with Content and Product leadership on event narratives and content journeys that highlight customer success, product innovation, and strategic outcomes. Executive & Cross Functional Alignment Partner closely with Customer Success, Sales, Product Marketing, and Executive Leadership to align event goals with customer growth priorities. Influence stakeholders across global teams, building consensus on messaging, audience targeting, and success metrics. Serve as a trusted advisor to executives on customer engagement strategy. Resource & Budget Management Direct internal teams, agencies, and production partners, managing substantial budgets and ensuring ROI. Align resources and investments with high impact customer expansion initiatives. Expertise & Innovation Demonstrate mastery in customer engagement strategy, experiential design, and event driven revenue acceleration. Innovate new formats, programs, and experiences that deepen customer connection and promote long term account growth. Act as an internal subject matter expert on best in class customer events and executive engagement experiences. Qualifications: Extensive experience leading customer focused events in B2B or enterprise environments. Proven ability to influence senior executives, customers, and cross functional stakeholders. Strong competency in event communications, content strategy, and customer engagement. Demonstrated ability to manage complex budgets, vendors, and global programs. Exceptional interpersonal, strategic planning, and decision making skills. Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being an Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
Apr 03, 2026
Full time
Bynder goes far beyond managing digital assets. Our AI powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. The Senior Marketing Manager, Customer Expansion, is a strategic leader responsible for designing, executing, and scaling global event programs that deepen customer relationships, drive account growth, and accelerate expansion revenue. This role owns a portfolio of high impact customer events-such as Bynder Connect, executive roundtables, product deep dive workshops, and regional customer experiences-that strengthen retention, advocacy, and long term value. Key Responsibilities: Strategic Leadership & Program Ownership Define and lead the customer expansion event strategy aligned with customer marketing, account management, and revenue goals. Shape a cohesive global event portfolio that enhances adoption, showcases value realization, and supports multi product expansion. Operate with high autonomy, determining event priorities, frameworks, and success criteria. Customer Impact & Business Outcomes Own outcomes tied to customer retention, expansion pipeline influence, product adoption, and executive engagement. Build event experiences that elevate customer advocacy, deepen relationships, and reinforce strategic partnership with key accounts. Ensure events directly support customer lifecycle objectives, including renewal, upsell, and cross sell motions. Event Execution & Communication Strategy Lead large scale and high touch customer events, ensuring high quality execution and measurable business value. Develop and own communication and audience acquisition strategies to drive targeted attendance, including C suite engagement. Collaborate with Content and Product leadership on event narratives and content journeys that highlight customer success, product innovation, and strategic outcomes. Executive & Cross Functional Alignment Partner closely with Customer Success, Sales, Product Marketing, and Executive Leadership to align event goals with customer growth priorities. Influence stakeholders across global teams, building consensus on messaging, audience targeting, and success metrics. Serve as a trusted advisor to executives on customer engagement strategy. Resource & Budget Management Direct internal teams, agencies, and production partners, managing substantial budgets and ensuring ROI. Align resources and investments with high impact customer expansion initiatives. Expertise & Innovation Demonstrate mastery in customer engagement strategy, experiential design, and event driven revenue acceleration. Innovate new formats, programs, and experiences that deepen customer connection and promote long term account growth. Act as an internal subject matter expert on best in class customer events and executive engagement experiences. Qualifications: Extensive experience leading customer focused events in B2B or enterprise environments. Proven ability to influence senior executives, customers, and cross functional stakeholders. Strong competency in event communications, content strategy, and customer engagement. Demonstrated ability to manage complex budgets, vendors, and global programs. Exceptional interpersonal, strategic planning, and decision making skills. Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being an Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
Overview Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we'd love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You'll ensure your assigned customers and others achieve tangible value from Elliptic's blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role - influencing product direction, scaling best practices across geographies, and aligning your team's initiatives with global business objectives. You'll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences Represent the voice of global customers by gathering regional insights and informing product roadmaps Drive continuous improvement of processes, tools, and playbooks across both regions Champion collaboration between regions, fostering a culture of shared learning and global best practice Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: Enjoy managing top customers and understand the importance of successfully leading them to short and long term success Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams Take a data-driven approach to decision-making, using customer and business metrics to inform strategy Are comfortable navigating cultural and operational differences across EMEA and APAC markets Have exceptional communication, relationship-building, and stakeholder management abilities Embrace flexibility and are able to manage priorities across multiple time zones Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments Address problems immediately and can work across functions to solve problems Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team Our ideal candidate has: 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) Operational excellence in process design, forecasting, and metrics tracking Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies A global mindset - curious, culturally aware, and adaptable Interest in blockchain, cryptocurrency, or digital asset industries Bonus Points for: Experience scaling Customer Success operations Comfort with flexible work hours and asynchronous collaboration tools Benefits Competitive salary Share Options Holiday - 25 days of annual leave in addition to US Public Holidays Health insurance Personal training budget Laptop + equipment you need Home office allowance Full access to Spill Mental Health Support
Apr 03, 2026
Full time
Overview Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we'd love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You'll ensure your assigned customers and others achieve tangible value from Elliptic's blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role - influencing product direction, scaling best practices across geographies, and aligning your team's initiatives with global business objectives. You'll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences Represent the voice of global customers by gathering regional insights and informing product roadmaps Drive continuous improvement of processes, tools, and playbooks across both regions Champion collaboration between regions, fostering a culture of shared learning and global best practice Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: Enjoy managing top customers and understand the importance of successfully leading them to short and long term success Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams Take a data-driven approach to decision-making, using customer and business metrics to inform strategy Are comfortable navigating cultural and operational differences across EMEA and APAC markets Have exceptional communication, relationship-building, and stakeholder management abilities Embrace flexibility and are able to manage priorities across multiple time zones Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments Address problems immediately and can work across functions to solve problems Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team Our ideal candidate has: 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) Operational excellence in process design, forecasting, and metrics tracking Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies A global mindset - curious, culturally aware, and adaptable Interest in blockchain, cryptocurrency, or digital asset industries Bonus Points for: Experience scaling Customer Success operations Comfort with flexible work hours and asynchronous collaboration tools Benefits Competitive salary Share Options Holiday - 25 days of annual leave in addition to US Public Holidays Health insurance Personal training budget Laptop + equipment you need Home office allowance Full access to Spill Mental Health Support
Overview We are working with a small but thriving independent accountancy firm based in South West Kent that is looking to appoint an experienced Client Manager as part of its continued growth. This is an excellent opportunity for a practice professional seeking a long-term role within a stable, supportive firm that values client relationships and quality service over volume. The role You will take ownership of a mixed portfolio of clients, acting as their primary point of contact and ensuring a high standard of service delivery. The role is hands-on and client-facing, with a strong emphasis on relationship management and communication. Key responsibilities Managing a varied portfolio of owner-managed businesses and individuals Reviewing accounts, management accounts, VAT returns and compliance work Acting as the main contact for clients, responding to queries and providing proactive support Building and maintaining long-term client relationships Liaising with internal team members to ensure deadlines and standards are met Supporting the partners with client retention and development Candidate requirements Minimum of 5 years' experience within an accountancy practice Proven experience managing a mixed client portfolio Strong communication skills with confidence dealing directly with clients Comfortable building, developing and maintaining client relationships Well organised, reliable and able to manage multiple deadlines Qualified or qualified by experience (ACA / ACCA / AAT all considered) Why apply Small, friendly and well-established independent firm Genuine long-term opportunity with scope to grow and progress High level of client interaction and autonomy Supportive working environment with a strong focus on quality and relationships This role would suit someone who enjoys being close to clients, values continuity, and is looking to build a long-term career within a respected local practice. For further information on this or indeed any other Practice role then please do not hesitate to contact Robin in the first instance. Farrer Barnes Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Farrer Barnes Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apr 03, 2026
Full time
Overview We are working with a small but thriving independent accountancy firm based in South West Kent that is looking to appoint an experienced Client Manager as part of its continued growth. This is an excellent opportunity for a practice professional seeking a long-term role within a stable, supportive firm that values client relationships and quality service over volume. The role You will take ownership of a mixed portfolio of clients, acting as their primary point of contact and ensuring a high standard of service delivery. The role is hands-on and client-facing, with a strong emphasis on relationship management and communication. Key responsibilities Managing a varied portfolio of owner-managed businesses and individuals Reviewing accounts, management accounts, VAT returns and compliance work Acting as the main contact for clients, responding to queries and providing proactive support Building and maintaining long-term client relationships Liaising with internal team members to ensure deadlines and standards are met Supporting the partners with client retention and development Candidate requirements Minimum of 5 years' experience within an accountancy practice Proven experience managing a mixed client portfolio Strong communication skills with confidence dealing directly with clients Comfortable building, developing and maintaining client relationships Well organised, reliable and able to manage multiple deadlines Qualified or qualified by experience (ACA / ACCA / AAT all considered) Why apply Small, friendly and well-established independent firm Genuine long-term opportunity with scope to grow and progress High level of client interaction and autonomy Supportive working environment with a strong focus on quality and relationships This role would suit someone who enjoys being close to clients, values continuity, and is looking to build a long-term career within a respected local practice. For further information on this or indeed any other Practice role then please do not hesitate to contact Robin in the first instance. Farrer Barnes Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Farrer Barnes Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Location: Oval, London. 5 days onsite. Type: Full-time Salary: £65-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting secondary schools in London. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers Increase efficiency of days booked and build strategic relationships with stakeholders Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in London YoY Active school growth of schools in London YoY School retention- Growth of schools in new markets Effective marketing and new business campaigns with how we attract schools & staff Resourcing efficiency and prioritisation; candidates vetted and placed Platform adoption % of Zen Educate features Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution-oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Work that you want to talk about Health insurance Life insurance Cycle to work scheme Electric car scheme Ownership in the company 25+ days of holiday Summer hours with shorter days during holidays in August and an early Friday finish Fun-loving, tight-knit team solving a problem that makes a difference Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Apr 03, 2026
Full time
Location: Oval, London. 5 days onsite. Type: Full-time Salary: £65-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting secondary schools in London. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers Increase efficiency of days booked and build strategic relationships with stakeholders Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in London YoY Active school growth of schools in London YoY School retention- Growth of schools in new markets Effective marketing and new business campaigns with how we attract schools & staff Resourcing efficiency and prioritisation; candidates vetted and placed Platform adoption % of Zen Educate features Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution-oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Work that you want to talk about Health insurance Life insurance Cycle to work scheme Electric car scheme Ownership in the company 25+ days of holiday Summer hours with shorter days during holidays in August and an early Friday finish Fun-loving, tight-knit team solving a problem that makes a difference Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?Explore this opportunity and apply now to join our talented team. The Senior Marketing Manager, Customer Expansion, is a strategic leader responsible for designing, executing, and scaling global event programs that deepen customer relationships, drive account growth, and accelerate expansion revenue. This role owns a portfolio of high-impact customer events-such as Bynder Connect, executive roundtables, product deep-dive workshops, and regional customer experiences-that strengthen retention, advocacy, and long-term value. Key Responsibilities: Strategic Leadership & Program Ownership Define and lead the customer expansion event strategy aligned with customer marketing, account management, and revenue goals. Shape a cohesive global event portfolio that enhances adoption, showcases value realization, and supports multi-product expansion. Operate with high autonomy, determining event priorities, frameworks, and success criteria. Customer Impact & Business Outcomes Own outcomes tied to customer retention, expansion pipeline influence, product adoption, and executive engagement. Build event experiences that elevate customer advocacy, deepen relationships, and reinforce strategic partnership with key accounts. Ensure events directly support customer lifecycle objectives, including renewal, upsell, and cross-sell motions. Event Execution & Communication Strategy Lead large-scale and high-touch customer events, ensuring high-quality execution and measurable business value. Develop and own communication and audience-acquisition strategies to drive targeted attendance, including C-suite engagement. Collaborate with Content and Product leadership on event narratives and content journeys that highlight customer success, product innovation, and strategic outcomes. Executive & Cross-Functional Alignment Partner closely with Customer Success, Sales, Product Marketing, and Executive Leadership to align event goals with customer growth priorities. Influence stakeholders across global teams, building consensus on messaging, audience targeting, and success metrics. Serve as a trusted advisor to executives on customer engagement strategy. Resource & Budget Management Direct internal teams, agencies, and production partners, managing substantial budgets and ensuring ROI. Align resources and investments with high-impact customer expansion initiatives. Expertise & Innovation Demonstrate mastery in customer engagement strategy, experiential design, and event-driven revenue acceleration. Innovate new formats, programs, and experiences that deepen customer connection and promote long-term account growth. Act as an internal subject matter expert on best in class customer events and executive engagement experiences. Qualifications: Extensive experience leading customer focused events in B2B or enterprise environments. Proven ability to influence senior executives, customers, and cross functional stakeholders. Strong competency in event communications, content strategy, and customer engagement. Demonstrated ability to manage complex budgets, vendors, and global programs. Exceptional interpersonal, strategic planning, and decision making skills. Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
Apr 03, 2026
Full time
Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?Explore this opportunity and apply now to join our talented team. The Senior Marketing Manager, Customer Expansion, is a strategic leader responsible for designing, executing, and scaling global event programs that deepen customer relationships, drive account growth, and accelerate expansion revenue. This role owns a portfolio of high-impact customer events-such as Bynder Connect, executive roundtables, product deep-dive workshops, and regional customer experiences-that strengthen retention, advocacy, and long-term value. Key Responsibilities: Strategic Leadership & Program Ownership Define and lead the customer expansion event strategy aligned with customer marketing, account management, and revenue goals. Shape a cohesive global event portfolio that enhances adoption, showcases value realization, and supports multi-product expansion. Operate with high autonomy, determining event priorities, frameworks, and success criteria. Customer Impact & Business Outcomes Own outcomes tied to customer retention, expansion pipeline influence, product adoption, and executive engagement. Build event experiences that elevate customer advocacy, deepen relationships, and reinforce strategic partnership with key accounts. Ensure events directly support customer lifecycle objectives, including renewal, upsell, and cross-sell motions. Event Execution & Communication Strategy Lead large-scale and high-touch customer events, ensuring high-quality execution and measurable business value. Develop and own communication and audience-acquisition strategies to drive targeted attendance, including C-suite engagement. Collaborate with Content and Product leadership on event narratives and content journeys that highlight customer success, product innovation, and strategic outcomes. Executive & Cross-Functional Alignment Partner closely with Customer Success, Sales, Product Marketing, and Executive Leadership to align event goals with customer growth priorities. Influence stakeholders across global teams, building consensus on messaging, audience targeting, and success metrics. Serve as a trusted advisor to executives on customer engagement strategy. Resource & Budget Management Direct internal teams, agencies, and production partners, managing substantial budgets and ensuring ROI. Align resources and investments with high-impact customer expansion initiatives. Expertise & Innovation Demonstrate mastery in customer engagement strategy, experiential design, and event-driven revenue acceleration. Innovate new formats, programs, and experiences that deepen customer connection and promote long-term account growth. Act as an internal subject matter expert on best in class customer events and executive engagement experiences. Qualifications: Extensive experience leading customer focused events in B2B or enterprise environments. Proven ability to influence senior executives, customers, and cross functional stakeholders. Strong competency in event communications, content strategy, and customer engagement. Demonstrated ability to manage complex budgets, vendors, and global programs. Exceptional interpersonal, strategic planning, and decision making skills. Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
We are seeking a Senior Executive to join our growing Commercial Team and lead bunch's expansion within our newest high-potential markets (UK, Luxembourg) and support the acquisition of large Private Equity funds. Reporting directly to our VP Commercial, you will play a pivotal role in shaping our company's growth trajectory, ensuring strategic alignment of sales activities with our business goals. How the role contributes to the company's vision This role is key to supporting bunch's growth going forward. You will establish and execute our commercial strategy with Enterprise customers, including larger Private Equity funds, leading to Bunch becoming the industry standard for private market investments. A successful hire will contribute to setting our Commercial strategy at pace. You will play a key role in building further market knowledge and relations with potential Private Equity customers, supporting bunch during a pivotal time. Top responsibilities Acquire new Enterprise customers across our markets (inbound and outbound). Co-build a commercial acquisition strategy for new customer segments, mostly large Private Equity funds. Build and maintain relationships between bunch and i) General Partners (GPs) / CFOs / COOs of prospect and client funds, and ii) Angel investors. Understand the pain points faced by prospects and customers to develop account plans for specific lists of target accounts, including demand generation and closing plans. Stay informed about the competitive landscape to create winning proposals and pricing strategies. Collaborate with the Strategy, Marketing, and Customer Success teams to develop best practices for generating demand and increasing customer engagement within the target accounts. Create business cases that demonstrate the business value and return on investment clients can expect by using bunch. Nurture client relationships, strive for process excellence that allows us to maximise customer satisfaction and ensure long-term retention. What you should bring with you At least 5 years of experience as an Account Executive or in a commercial role, ideally within the private investment market. A local network of Private Equity Fund Managers in London is a strong differentiator. Excellent relationship-building and communication skills that enable you to gain trust through authenticity, expertise, and rapport-building. A results-oriented, impact-driven mindset: you're curious to understand the broader context and expected outcomes, and you approach tasks with an entrepreneurial spirit to get things done. Customer-centricity: you proactively understand and champion our customers' goals, always striving to provide value and align with their objectives. Operational excellence in SaaS sales: you're skilled in optimising the sales process, analysing conversion rates, managing end-to-end sales funnels, and ensuring pipeline efficiency. Business-level fluency in English. Why you should join bunch Join our Commercial team during a pivotal time and high growth momentum Take part in a network of people passionate about investment and work closely with the most interesting players in the private market. Benefit from working with a diverse mix of talents, unrivalled energy and team spirit within a culture of drive and ownership. Flexible hours, hybrid office setup, and 28 days of vacation per year plus public holidays. A competitive compensation package. A great tech and work setup with everything you need. What your interview journey will look like Initial call with our VP Commercial (30 min) Deep dive Interview with the team (60 min) Founder interview (30 min) About bunch bunch is an investment tech startup founded in Berlin in 2021. With a proven track record, bunch has garnered trust from leading fund managers and institutional LPs, who have collectively committed over €5 billion through the platform, with more than 8000 investors trusting us. The private markets are experiencing unprecedented growth with alternative assets expected to reach nearly $40 trillion by the end of the decade, yet still reliant on outdated tools and methods. We closed our $15.5 million Series A to accelerate bunch's mission to bring a trillion-dollar industry into the 21st century and drive a much-needed digital transformation, and are preparing for the next stage of our growth! At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.
Apr 02, 2026
Full time
We are seeking a Senior Executive to join our growing Commercial Team and lead bunch's expansion within our newest high-potential markets (UK, Luxembourg) and support the acquisition of large Private Equity funds. Reporting directly to our VP Commercial, you will play a pivotal role in shaping our company's growth trajectory, ensuring strategic alignment of sales activities with our business goals. How the role contributes to the company's vision This role is key to supporting bunch's growth going forward. You will establish and execute our commercial strategy with Enterprise customers, including larger Private Equity funds, leading to Bunch becoming the industry standard for private market investments. A successful hire will contribute to setting our Commercial strategy at pace. You will play a key role in building further market knowledge and relations with potential Private Equity customers, supporting bunch during a pivotal time. Top responsibilities Acquire new Enterprise customers across our markets (inbound and outbound). Co-build a commercial acquisition strategy for new customer segments, mostly large Private Equity funds. Build and maintain relationships between bunch and i) General Partners (GPs) / CFOs / COOs of prospect and client funds, and ii) Angel investors. Understand the pain points faced by prospects and customers to develop account plans for specific lists of target accounts, including demand generation and closing plans. Stay informed about the competitive landscape to create winning proposals and pricing strategies. Collaborate with the Strategy, Marketing, and Customer Success teams to develop best practices for generating demand and increasing customer engagement within the target accounts. Create business cases that demonstrate the business value and return on investment clients can expect by using bunch. Nurture client relationships, strive for process excellence that allows us to maximise customer satisfaction and ensure long-term retention. What you should bring with you At least 5 years of experience as an Account Executive or in a commercial role, ideally within the private investment market. A local network of Private Equity Fund Managers in London is a strong differentiator. Excellent relationship-building and communication skills that enable you to gain trust through authenticity, expertise, and rapport-building. A results-oriented, impact-driven mindset: you're curious to understand the broader context and expected outcomes, and you approach tasks with an entrepreneurial spirit to get things done. Customer-centricity: you proactively understand and champion our customers' goals, always striving to provide value and align with their objectives. Operational excellence in SaaS sales: you're skilled in optimising the sales process, analysing conversion rates, managing end-to-end sales funnels, and ensuring pipeline efficiency. Business-level fluency in English. Why you should join bunch Join our Commercial team during a pivotal time and high growth momentum Take part in a network of people passionate about investment and work closely with the most interesting players in the private market. Benefit from working with a diverse mix of talents, unrivalled energy and team spirit within a culture of drive and ownership. Flexible hours, hybrid office setup, and 28 days of vacation per year plus public holidays. A competitive compensation package. A great tech and work setup with everything you need. What your interview journey will look like Initial call with our VP Commercial (30 min) Deep dive Interview with the team (60 min) Founder interview (30 min) About bunch bunch is an investment tech startup founded in Berlin in 2021. With a proven track record, bunch has garnered trust from leading fund managers and institutional LPs, who have collectively committed over €5 billion through the platform, with more than 8000 investors trusting us. The private markets are experiencing unprecedented growth with alternative assets expected to reach nearly $40 trillion by the end of the decade, yet still reliant on outdated tools and methods. We closed our $15.5 million Series A to accelerate bunch's mission to bring a trillion-dollar industry into the 21st century and drive a much-needed digital transformation, and are preparing for the next stage of our growth! At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.
National Strategic Account Manager Permanent Remote Based - Travelling in around the UK and Ireland Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business-one that's changing the world for the better. National Strategic Account Manager role is responsible for developing, managing, and expanding relationships with designated high-value strategic accounts. This role focuses on long term partnership development, revenue growth, cross functional collaboration, and delivering integrated solutions that align with customer business objectives. As a National Strategic Account Manager, you will be responsible for executing national account strategies within a designated geographic region by engaging with national client teams, identifying national opportunities and working closely with key internal stakeholders to drive strong sales performance and a deep adoption of our technology within the account, through value articulation around energy efficiency, carbon abatement and space optimisation. This role covers 50% national accounts and 50% OEM. Key Accountabilities National Account Planning & Development Develop and execute comprehensive multi year national account plans/OEM aligned with Armstrong's growth objectives and customer business strategies. Build and maintain executive level relationships across engineering, procurement, operations, and C suite stakeholders to strengthen long term partnerships. Identify enterprise wide standardisation and expansion opportunities across facilities, regions, and business units. Lead regular business reviews with customers to demonstrate value delivered, align on future initiatives, and protect incumbent positions. Revenue Growth & Financial Performance Achieve or exceed assigned revenue, margin, and growth targets within designated strategic accounts. Drive cross selling and upselling initiatives across Armstrong's pumps, controls, digital solutions, and lifecycle service offerings. Lead commercial negotiations, pricing strategies, and long term contract agreements to optimise profitability and competitiveness. Maintain accurate forecasting, pipeline management, and financial reporting using CRM and internal sales tools. Solution Selling & Technical Leadership Lead consultative sales engagements focused on energy efficiency, system optimisation, and decarbonisation initiatives. Collaborate with engineering and application teams to develop tailored technical and commercial solutions. Present total cost of ownership (TCO) and ROI based value propositions to technical and executive audiences. Support customer sustainability and ESG objectives by demonstrating measurable energy and performance improvements. Integration with RSEC team for proposal development Cross Functional Leadership & Internal Coordination Serve as the primary internal point of accountability for all activities related to assigned strategic accounts. Coordinate with sales, engineering, operations, marketing, and service teams to ensure seamless project execution. Advocate for customer priorities internally to ensure responsiveness and high service levels. Facilitate executive engagement between Armstrong leadership and customer stakeholders when required. Customer Relationship Management & Retention Establish and maintain strong, trust based relationships across multiple levels within customer organisations. Proactively monitor customer satisfaction and resolve issues to ensure long term retention. Identify modernisation, retrofit, and lifecycle service opportunities within the installed base. Protect and grow Armstrong's market share within assigned accounts through proactive engagement and competitive awareness. Market Intelligence & Strategic Insights Monitor industry trends, competitive activity, and emerging technologies within HVAC/OEM and fluid flow markets. Provide actionable market feedback to product management and leadership teams. Identify new vertical or geographic growth opportunities within strategic accounts. Contribute insights to regional and global sales strategy development. What We're Looking For To thrive in this role, you should bring: Education and Experience Bachelor's degree in Mechanical Engineering, Business, or related discipline required or substantial equivalent experience. MBA or advanced business/technical degree preferred. Substantial experience in B2B technical sales within HVAC/Data Centres, OEM, district energy, pumping systems, fluid handling, building systems, or industrial solutions. Demonstrated success managing large enterprise or national accounts. Substantial experience in negotiating complex commercial contracts and long term agreements. Proven track record of achieving large financial targets Technical Skills Strong understanding of HVAC/OEM systems, hydronic systems, pumping technologies, and fluid flow applications. Knowledge of energy efficiency principles, system optimisation, and lifecycle cost analysis. Ability to interpret engineering drawings, system schematics, and technical specifications. Proficiency in financial modelling, ROI/TCO analysis, and value based pricing strategies. Experience negotiating complex contracts and long term supply agreements. Competency in CRM systems (e.g., Salesforce) and sales forecasting tools. Understanding of sustainability, ESG initiatives, and decarbonisation strategies in commercial and industrial environment Soft Skills Strategic thinking with the ability to align customer objectives to long term business growth. Executive presence and confidence engaging senior level stakeholders. Strong consultative selling and influencing skills without direct authority. Excellent communication and presentation skills, both technical and commercial. High emotional intelligence and relationship building capability. Results driven mindset with strong accountability and ownership. Negotiation and conflict resolution skills in complex, multi stakeholder environments. Collaborative leadership approach with cross functional teams. Adaptability and resilience in long sales cycle, competitive markets Why Armstrong Fluid Technology? By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.
Apr 02, 2026
Full time
National Strategic Account Manager Permanent Remote Based - Travelling in around the UK and Ireland Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business-one that's changing the world for the better. National Strategic Account Manager role is responsible for developing, managing, and expanding relationships with designated high-value strategic accounts. This role focuses on long term partnership development, revenue growth, cross functional collaboration, and delivering integrated solutions that align with customer business objectives. As a National Strategic Account Manager, you will be responsible for executing national account strategies within a designated geographic region by engaging with national client teams, identifying national opportunities and working closely with key internal stakeholders to drive strong sales performance and a deep adoption of our technology within the account, through value articulation around energy efficiency, carbon abatement and space optimisation. This role covers 50% national accounts and 50% OEM. Key Accountabilities National Account Planning & Development Develop and execute comprehensive multi year national account plans/OEM aligned with Armstrong's growth objectives and customer business strategies. Build and maintain executive level relationships across engineering, procurement, operations, and C suite stakeholders to strengthen long term partnerships. Identify enterprise wide standardisation and expansion opportunities across facilities, regions, and business units. Lead regular business reviews with customers to demonstrate value delivered, align on future initiatives, and protect incumbent positions. Revenue Growth & Financial Performance Achieve or exceed assigned revenue, margin, and growth targets within designated strategic accounts. Drive cross selling and upselling initiatives across Armstrong's pumps, controls, digital solutions, and lifecycle service offerings. Lead commercial negotiations, pricing strategies, and long term contract agreements to optimise profitability and competitiveness. Maintain accurate forecasting, pipeline management, and financial reporting using CRM and internal sales tools. Solution Selling & Technical Leadership Lead consultative sales engagements focused on energy efficiency, system optimisation, and decarbonisation initiatives. Collaborate with engineering and application teams to develop tailored technical and commercial solutions. Present total cost of ownership (TCO) and ROI based value propositions to technical and executive audiences. Support customer sustainability and ESG objectives by demonstrating measurable energy and performance improvements. Integration with RSEC team for proposal development Cross Functional Leadership & Internal Coordination Serve as the primary internal point of accountability for all activities related to assigned strategic accounts. Coordinate with sales, engineering, operations, marketing, and service teams to ensure seamless project execution. Advocate for customer priorities internally to ensure responsiveness and high service levels. Facilitate executive engagement between Armstrong leadership and customer stakeholders when required. Customer Relationship Management & Retention Establish and maintain strong, trust based relationships across multiple levels within customer organisations. Proactively monitor customer satisfaction and resolve issues to ensure long term retention. Identify modernisation, retrofit, and lifecycle service opportunities within the installed base. Protect and grow Armstrong's market share within assigned accounts through proactive engagement and competitive awareness. Market Intelligence & Strategic Insights Monitor industry trends, competitive activity, and emerging technologies within HVAC/OEM and fluid flow markets. Provide actionable market feedback to product management and leadership teams. Identify new vertical or geographic growth opportunities within strategic accounts. Contribute insights to regional and global sales strategy development. What We're Looking For To thrive in this role, you should bring: Education and Experience Bachelor's degree in Mechanical Engineering, Business, or related discipline required or substantial equivalent experience. MBA or advanced business/technical degree preferred. Substantial experience in B2B technical sales within HVAC/Data Centres, OEM, district energy, pumping systems, fluid handling, building systems, or industrial solutions. Demonstrated success managing large enterprise or national accounts. Substantial experience in negotiating complex commercial contracts and long term agreements. Proven track record of achieving large financial targets Technical Skills Strong understanding of HVAC/OEM systems, hydronic systems, pumping technologies, and fluid flow applications. Knowledge of energy efficiency principles, system optimisation, and lifecycle cost analysis. Ability to interpret engineering drawings, system schematics, and technical specifications. Proficiency in financial modelling, ROI/TCO analysis, and value based pricing strategies. Experience negotiating complex contracts and long term supply agreements. Competency in CRM systems (e.g., Salesforce) and sales forecasting tools. Understanding of sustainability, ESG initiatives, and decarbonisation strategies in commercial and industrial environment Soft Skills Strategic thinking with the ability to align customer objectives to long term business growth. Executive presence and confidence engaging senior level stakeholders. Strong consultative selling and influencing skills without direct authority. Excellent communication and presentation skills, both technical and commercial. High emotional intelligence and relationship building capability. Results driven mindset with strong accountability and ownership. Negotiation and conflict resolution skills in complex, multi stakeholder environments. Collaborative leadership approach with cross functional teams. Adaptability and resilience in long sales cycle, competitive markets Why Armstrong Fluid Technology? By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.
About the Role Validity is hiring an experienced, enterprise-level Senior Account Manager to lead key, large-scale client relationships. This role focuses on long term growth, strategic retention, and expansion within complex organizations. The Senior Account Manager will act as the strategic owner between clients and internal teams-including sales, product, and technology-to drive value and ensure client success. Success in this role requires deep client understanding, executive level communication, and the ability to drive opportunities for upsell, cross sell, and account expansion. You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of your customer's needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas. You'll leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short term and long term growth within your assigned accounts. This is a role for an experienced Senior/Lead Senior Account Manager with a minimum of 7 10 years of directly related experience in similar roles at B2B SaaS organizations with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals. Team Dynamic Commitment to Win - Consistently achieve personal and professional goals. Intellectual Curiosity - A strong desire to learn, understand and ask thoughtful questions. Critical Strategic Thinking - The ability to find and synthesize information, apply logic to problems, and quickly analyze information to provide a recommendation. Coachability - Humble, acknowledge strengths and weaknesses, take feedback well, and translate it into actionable solutions. Strong Communicator. Self starter who can work independently and with a team as necessary to secure business. Passion for providing solutions to ensure our clients' success. Position Duties and Responsibilities Achieve trusted advisor status individually and establish, nurture and grow relationships between accounts and internal executive teams. Learn and understand customers' strategic objectives, growth plans, tech stack, competitive landscape and industry trends. Develop detailed account plans which tie closely to customers' strategic objectives, define a clear growth plan and achieve revenue targets; create demand. Upsell, cross sell and renew accounts while achieving retention and growth targets. Take overall ownership of the end to end sales process utilizing MEDDPICC, coordinate and communicate cross functionally to ensure internal and external stakeholders are aligned and appropriate resources applied as needed. Develop deep industry and product knowledge and expertly command value based messaging to customers. Required Experience, Skills, and Education Minimum of 7 10 years in similar Senior Account Manager (or combination of Senior Account Executive and Senior Account Manager) roles at a B2B SaaS company, managing enterprise level relationships across multiple buying centers for a multi million dollar book of business. Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform). Demonstrated track record of achieving retention and growth targets. Proven business development and value based selling capabilities. Strong business acumen, operational and analytical skills; ability to understand complex business environments, structures, drivers and manage your book like a business. Ability to cultivate productive client relationships with a variety of buying personas. Experience developing strategic account plans aimed at creating demand. Ability to think strategically and execute tactically; well developed strategic thinking and problem solving skills. Sales cycle and negotiation expertise. Exceptional verbal and written communication skills, effective and persuasive presentation skills. Focused on identifying local candidates who are immediately available to work a hybrid office based position (Tuesday, Wednesday, and Thursday) in the team's London (Southwark) location. This role is not eligible for relocation or remote work. Ability to travel as needed. Preferred Experience, Skills, and Education Bachelor's degree. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top tier investors, 5 star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, São Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Equal Opportunity Employer Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Privacy Notice Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice.
Apr 02, 2026
Full time
About the Role Validity is hiring an experienced, enterprise-level Senior Account Manager to lead key, large-scale client relationships. This role focuses on long term growth, strategic retention, and expansion within complex organizations. The Senior Account Manager will act as the strategic owner between clients and internal teams-including sales, product, and technology-to drive value and ensure client success. Success in this role requires deep client understanding, executive level communication, and the ability to drive opportunities for upsell, cross sell, and account expansion. You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of your customer's needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas. You'll leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short term and long term growth within your assigned accounts. This is a role for an experienced Senior/Lead Senior Account Manager with a minimum of 7 10 years of directly related experience in similar roles at B2B SaaS organizations with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals. Team Dynamic Commitment to Win - Consistently achieve personal and professional goals. Intellectual Curiosity - A strong desire to learn, understand and ask thoughtful questions. Critical Strategic Thinking - The ability to find and synthesize information, apply logic to problems, and quickly analyze information to provide a recommendation. Coachability - Humble, acknowledge strengths and weaknesses, take feedback well, and translate it into actionable solutions. Strong Communicator. Self starter who can work independently and with a team as necessary to secure business. Passion for providing solutions to ensure our clients' success. Position Duties and Responsibilities Achieve trusted advisor status individually and establish, nurture and grow relationships between accounts and internal executive teams. Learn and understand customers' strategic objectives, growth plans, tech stack, competitive landscape and industry trends. Develop detailed account plans which tie closely to customers' strategic objectives, define a clear growth plan and achieve revenue targets; create demand. Upsell, cross sell and renew accounts while achieving retention and growth targets. Take overall ownership of the end to end sales process utilizing MEDDPICC, coordinate and communicate cross functionally to ensure internal and external stakeholders are aligned and appropriate resources applied as needed. Develop deep industry and product knowledge and expertly command value based messaging to customers. Required Experience, Skills, and Education Minimum of 7 10 years in similar Senior Account Manager (or combination of Senior Account Executive and Senior Account Manager) roles at a B2B SaaS company, managing enterprise level relationships across multiple buying centers for a multi million dollar book of business. Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform). Demonstrated track record of achieving retention and growth targets. Proven business development and value based selling capabilities. Strong business acumen, operational and analytical skills; ability to understand complex business environments, structures, drivers and manage your book like a business. Ability to cultivate productive client relationships with a variety of buying personas. Experience developing strategic account plans aimed at creating demand. Ability to think strategically and execute tactically; well developed strategic thinking and problem solving skills. Sales cycle and negotiation expertise. Exceptional verbal and written communication skills, effective and persuasive presentation skills. Focused on identifying local candidates who are immediately available to work a hybrid office based position (Tuesday, Wednesday, and Thursday) in the team's London (Southwark) location. This role is not eligible for relocation or remote work. Ability to travel as needed. Preferred Experience, Skills, and Education Bachelor's degree. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top tier investors, 5 star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, São Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Equal Opportunity Employer Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Privacy Notice Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice.
This is an exceptional opportunity to join Rentokil Initial plc, a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa: We offer a wide range of services to businesses, the public sector and residential customers. Rentokil Initial operates in almost 80 countries with 2019 revenues of >£2.6bn. We are a 'people business' with over 36,000 colleagues. Market leading position in major markets - UK, US, Australia and France. Our core market categories are Pest Control and Hygiene/Washroom services. Cash generative businesses with good operating margins. Contract based businesses with >85% retention rates. Diversified customer base with no customer representing >2% of revenue. A website estate of over 190 websites across 80 countries. Purpose of Role The role of the Organic Search Specialist is to leverage the Organic Search landscape and to lead activities relating to optimisation, Keyword and Competitor Analysis and Technical SEO. In addition, the role will audit, monitor and implement SEO best practice to maximise the discoverability and performance of our websites across organic and paid channels that target local users with the goal of driving lead flow. This role will report into the SEO Manager and sits within the Digital Performance Team working with colleagues in roles covering Data & Insight, Paid Search and Content but will also collaborate with the Customer Experience, Digital Projects & Deployment, Digital Account Management and our key markets globally. Key Responsibilities The Organic Search Specialist will be primarily responsible for leading, planning and executing actions across the Rentokil Initial and subsidiary brand web estate, that directly improve the performance of our targeted search visibility and lead flow. The key responsibilities will span across digital marketing channels for both B2C and B2B audiences across digital marketing platforms and include defining reporting requirements for extraction of data & insights. Responsible for supporting the Search Marketing team across SEO, Data & Insight, and Content to action and deliver priority Organic Search projects across Rentokil Initial and its subsidiary brands globally. Assisting and supporting the Digital Projects & Deployment team where required with the rollout of new and existing digital projects; for example, new website crawls & launches in Magnolia, international & local competitor analysis, B2B campaign optimisation or organic & paid social media initiatives. Assisting in the development of SEO management processes and procedures, best practice and self-help guides to support Rentokil Initial and subsidiary brand colleagues. Be a reliable, technically sound, and knowledgeable SEO contact for our international markets for any BAU SEO related issues with their websites. If required, assist the SEO team in troubleshooting sticking points in organic growth and help develop future SEO strategy. Collaborating with Customer Experience, Digital Projects and Deployment, Digital Account Management and third party vendors to deliver the operational implementation of RI's Digital Search Strategy. Responsible for working across the organic & local search landscape and delivering across both organic and paid search channels to support Rentokil Initial and its subsidiaries leverage organic search volumes to drive conversions and lead flow. This role will support global markets with the implementation and optimisation of their organic search channel. Support with developing and evangelising SEO best practice and share global insights to ensure markets maximise their opportunity to deliver a return on their investment. Manage and support the organic search landscape across Rentokil Initial and its subsidiaries which will include liaising with the Digital Account Management team and the local markets around optimisation of transactional pages, keyword & competitor analysis, schema recommendations, and any other organic search optimisation activities. Liaise across the Performance Marketing Team to identify organic keyword opportunities that can be fed back into the local market teams and support the optimisation of Google Post campaigns and content topics and keywords to target these terms. Liaise with the local markets to collate all of the necessary information required and manage all communication with the markets in conjunction with the Digital Account Management team to ensure that progress is tracked against organic search deliverables. Work with the Customer Experience team to ideate organic search improvements that could drive conversions, like split testing third party on page review PLP layouts, messaging, CTAs or placement or where required requesting access or support with available local market user research and insight. Plan, support or execute Organic SEO actions and insights delivered by routine website audits to ensure that our websites conform to high quality SEO standards and best practice. Support where required with analysing possible factors involved in any drops in organic search performance for the digital properties in the Rentokil Initial and subsidiary brand portfolio. Use all available free or paid third party SEO tools to propose prescriptive on and off page paid search or SEO recommendations to reverse any downward trends e.g. Google Search Console, SEMrush, GA4, Conductor etc. Support implementation or coordination of both on and off site audit recommendations for all relevant SEO factors that impact organic performance. This is to include XML sitemaps, crawl error management, page & URL structure, image optimisation and other search marketing activities as required. Support the Data & Insights team in defining the reporting on keyword search volumes for key markets and sharing findings and recommendations with markets and in our global reporting landscape. Lead and deploy SEO recommendations for key cities. Use established best practice local SEO strategy to optimise our key branch pages. Liaise effectively with our international markets to propose prescriptive local SEO recommendations based on this strategy and analysis. Where required, collaborate effectively with external SEO agencies to assist in developing, facilitating and assisting with Organic SEO strategy and planning. Stay up to date with developments within the SEO industry such as algorithm enhancements and new technologies, and adapt the approach and strategy to ensure best practice is maintained in an ever changing landscape. Requirements Key Competencies Strong knowledge and experience of technical SEO considerations, analysis & reporting, on page, local search strategies as well as how social media benefits organic search visibility. Good understanding and experience of SEO best practices: including defining technical considerations through audits, making on page recommendations, understanding the organic local search ecosystem and how social media could be used as part of a holistic strategy. Understanding of search engine algorithms and their impact on the organic performance of websites. Understanding of technical SEO changes (e.g. robots.txt optimisation, 301 redirects, hreflang, canonicalisation, schema, etc.). Use 3rd party audit / SEO / Search tools to carry out web quality audits. Examples include SEMrush, deep dive site crawlers such as Screaming Frog and backlink auditors such as Kerboo/Ahrefs. An ability to work in a collaborative manner with colleagues in the wider Digital Team, different departments in M&I and colleagues globally. Preferably some experience of working within enterprise content management systems and some experience around web content creation and entry. Keep up to date with current digital marketing trends & technologies. Experience in MS Office or Google Apps is essential. Highly analytical and numerical, with attention to detail and a meticulous mindset. Results orientated with an ability to work to tight timelines. Appetite for continuous learning and personal development. Strong understanding and experience in Google's own web monitoring and analytics tools such as Google Search Console, Google AdWords, Google Analytics, Google Data Studio and Google Trends. Use these tools effectively to help develop the Digital Marketing strategy as well as identify possible fluctuations in local web performance and the possible reasons behind these. Additional Competencies (advantageous but not essential) Understanding of the web development cycle and web technologies. A good understanding or experience using WordPress (or similar), paid landing page platforms, B2B insight services or other marketing technology landscapes and platforms. Understanding of HTML5, CSS, JavaScript, XML or other programming languages e.g. PHP, etc. Image manipulation skills, e.g. Photoshop, Fireworks. Additional European language skills a plus. Personal attributes Strong time management skills a must. Strong organisational skills. Attention to detail essential. 'Process' driven. Ability to work on multiple projects. Self disciplined, motivated and committed to delivering work to agreed deadlines. Strong written and oral communication skills. Essential to be able to work within a team but also on own initiative. Good interpersonal . click apply for full job details
Apr 02, 2026
Full time
This is an exceptional opportunity to join Rentokil Initial plc, a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa: We offer a wide range of services to businesses, the public sector and residential customers. Rentokil Initial operates in almost 80 countries with 2019 revenues of >£2.6bn. We are a 'people business' with over 36,000 colleagues. Market leading position in major markets - UK, US, Australia and France. Our core market categories are Pest Control and Hygiene/Washroom services. Cash generative businesses with good operating margins. Contract based businesses with >85% retention rates. Diversified customer base with no customer representing >2% of revenue. A website estate of over 190 websites across 80 countries. Purpose of Role The role of the Organic Search Specialist is to leverage the Organic Search landscape and to lead activities relating to optimisation, Keyword and Competitor Analysis and Technical SEO. In addition, the role will audit, monitor and implement SEO best practice to maximise the discoverability and performance of our websites across organic and paid channels that target local users with the goal of driving lead flow. This role will report into the SEO Manager and sits within the Digital Performance Team working with colleagues in roles covering Data & Insight, Paid Search and Content but will also collaborate with the Customer Experience, Digital Projects & Deployment, Digital Account Management and our key markets globally. Key Responsibilities The Organic Search Specialist will be primarily responsible for leading, planning and executing actions across the Rentokil Initial and subsidiary brand web estate, that directly improve the performance of our targeted search visibility and lead flow. The key responsibilities will span across digital marketing channels for both B2C and B2B audiences across digital marketing platforms and include defining reporting requirements for extraction of data & insights. Responsible for supporting the Search Marketing team across SEO, Data & Insight, and Content to action and deliver priority Organic Search projects across Rentokil Initial and its subsidiary brands globally. Assisting and supporting the Digital Projects & Deployment team where required with the rollout of new and existing digital projects; for example, new website crawls & launches in Magnolia, international & local competitor analysis, B2B campaign optimisation or organic & paid social media initiatives. Assisting in the development of SEO management processes and procedures, best practice and self-help guides to support Rentokil Initial and subsidiary brand colleagues. Be a reliable, technically sound, and knowledgeable SEO contact for our international markets for any BAU SEO related issues with their websites. If required, assist the SEO team in troubleshooting sticking points in organic growth and help develop future SEO strategy. Collaborating with Customer Experience, Digital Projects and Deployment, Digital Account Management and third party vendors to deliver the operational implementation of RI's Digital Search Strategy. Responsible for working across the organic & local search landscape and delivering across both organic and paid search channels to support Rentokil Initial and its subsidiaries leverage organic search volumes to drive conversions and lead flow. This role will support global markets with the implementation and optimisation of their organic search channel. Support with developing and evangelising SEO best practice and share global insights to ensure markets maximise their opportunity to deliver a return on their investment. Manage and support the organic search landscape across Rentokil Initial and its subsidiaries which will include liaising with the Digital Account Management team and the local markets around optimisation of transactional pages, keyword & competitor analysis, schema recommendations, and any other organic search optimisation activities. Liaise across the Performance Marketing Team to identify organic keyword opportunities that can be fed back into the local market teams and support the optimisation of Google Post campaigns and content topics and keywords to target these terms. Liaise with the local markets to collate all of the necessary information required and manage all communication with the markets in conjunction with the Digital Account Management team to ensure that progress is tracked against organic search deliverables. Work with the Customer Experience team to ideate organic search improvements that could drive conversions, like split testing third party on page review PLP layouts, messaging, CTAs or placement or where required requesting access or support with available local market user research and insight. Plan, support or execute Organic SEO actions and insights delivered by routine website audits to ensure that our websites conform to high quality SEO standards and best practice. Support where required with analysing possible factors involved in any drops in organic search performance for the digital properties in the Rentokil Initial and subsidiary brand portfolio. Use all available free or paid third party SEO tools to propose prescriptive on and off page paid search or SEO recommendations to reverse any downward trends e.g. Google Search Console, SEMrush, GA4, Conductor etc. Support implementation or coordination of both on and off site audit recommendations for all relevant SEO factors that impact organic performance. This is to include XML sitemaps, crawl error management, page & URL structure, image optimisation and other search marketing activities as required. Support the Data & Insights team in defining the reporting on keyword search volumes for key markets and sharing findings and recommendations with markets and in our global reporting landscape. Lead and deploy SEO recommendations for key cities. Use established best practice local SEO strategy to optimise our key branch pages. Liaise effectively with our international markets to propose prescriptive local SEO recommendations based on this strategy and analysis. Where required, collaborate effectively with external SEO agencies to assist in developing, facilitating and assisting with Organic SEO strategy and planning. Stay up to date with developments within the SEO industry such as algorithm enhancements and new technologies, and adapt the approach and strategy to ensure best practice is maintained in an ever changing landscape. Requirements Key Competencies Strong knowledge and experience of technical SEO considerations, analysis & reporting, on page, local search strategies as well as how social media benefits organic search visibility. Good understanding and experience of SEO best practices: including defining technical considerations through audits, making on page recommendations, understanding the organic local search ecosystem and how social media could be used as part of a holistic strategy. Understanding of search engine algorithms and their impact on the organic performance of websites. Understanding of technical SEO changes (e.g. robots.txt optimisation, 301 redirects, hreflang, canonicalisation, schema, etc.). Use 3rd party audit / SEO / Search tools to carry out web quality audits. Examples include SEMrush, deep dive site crawlers such as Screaming Frog and backlink auditors such as Kerboo/Ahrefs. An ability to work in a collaborative manner with colleagues in the wider Digital Team, different departments in M&I and colleagues globally. Preferably some experience of working within enterprise content management systems and some experience around web content creation and entry. Keep up to date with current digital marketing trends & technologies. Experience in MS Office or Google Apps is essential. Highly analytical and numerical, with attention to detail and a meticulous mindset. Results orientated with an ability to work to tight timelines. Appetite for continuous learning and personal development. Strong understanding and experience in Google's own web monitoring and analytics tools such as Google Search Console, Google AdWords, Google Analytics, Google Data Studio and Google Trends. Use these tools effectively to help develop the Digital Marketing strategy as well as identify possible fluctuations in local web performance and the possible reasons behind these. Additional Competencies (advantageous but not essential) Understanding of the web development cycle and web technologies. A good understanding or experience using WordPress (or similar), paid landing page platforms, B2B insight services or other marketing technology landscapes and platforms. Understanding of HTML5, CSS, JavaScript, XML or other programming languages e.g. PHP, etc. Image manipulation skills, e.g. Photoshop, Fireworks. Additional European language skills a plus. Personal attributes Strong time management skills a must. Strong organisational skills. Attention to detail essential. 'Process' driven. Ability to work on multiple projects. Self disciplined, motivated and committed to delivering work to agreed deadlines. Strong written and oral communication skills. Essential to be able to work within a team but also on own initiative. Good interpersonal . click apply for full job details
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Apr 02, 2026
Full time
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Marketing Manager - International Location: UK (remote) Scope: EME & SEAPAC Team: Marketing Reports to: International Marketing Director About tarte tarte is the pioneer of high-performance naturals and one of the fastest-growing beauty brands in the U.S. Foundednearly 25years ago by CEO Maureen Kelly, tarte is built on a simple belief: beauty should deliverreal resultswithout compromise. All products are cruelty-free, formulated without the "icky" ingredients (parabens, mineral oil, phthalates, and more), and powered by naturally derived ingredients. The brand is 85% vegan, with 100% vegan skincare, and proudly the concealer brand in the U.S. tarteoperatesin over 20 countries in-store and ships to 50+ countries worldwide. The Role tarte cosmetics is seeking an experienced International MarketingManager who will be responsible for collaborating with the Marketing Director to develop, drive & project manage 360 marketing programs for all new product launches & existing core heroes within the product portfolio. In partnership with the team, this role will assist in the execution of launch plans, implementation of strategic marketing initiatives, and creation of marketing assets & content. The ideal candidate is a self-starter, agile, organized, and should possess both analytical and creative skills with the ability to work independently and cross-functionally within the organization & with our Sephora retailer partners. Beauty experience is highly preferred. Key Responsibilities Drive the ideation, execution & project management of 360 marketing plans for new launches by working cross-functionally with teams including Trade Marketing, Digital Marketing, PR, Social, Influencer, Education, Events & our Sephora retail partners. Develop & refine brand & product messaging, ensuring key messaging is consistent across all customer touchpoints and curated for each market. Lead the localization of marketing copy & education materials for the international landscape. Develop clear & thoughtful creative briefs for content, trade & social media teams to create best-in-class assets. Drive & contribute to content creation process with clear feedback & strategic direction. Lead the understanding, execution, and optimization of paid media campaigns (digital, social, retail media), in collaboration with internal and external partners. Support international retail, PR, influencer, and event initiatives. Secure and optimize marketing support across Sephora channels (media, CRM, social, in-store, digital). Support the development and activation of CRM strategies in partnership with Sephora, focused on recruitment, retention, and engagement. Manage international marketing calendars, timelines, and cross-functional deliverables. Analyze sales data, industry trends, product reviews, and competitive research to identify actionable insights. Profile 5-7+ years of marketing experience, preferably in beauty, fashion, or consumer goods. Proven experience managing international markets and go-to-market processes. Strong project management and cross-functional collaboration skills. Strong understanding of paid media, performance marketing, and campaign optimization. Experience working closely with retail marketing teams, ideally Sephora. Highly organized, detail-oriented, and deadline-driven. Advanced proficiency in Excel (analysis, tracking, reporting) and PowerPoint (clear, executive-ready decks). Ability to balance global strategy with local market needs, and comfortable managing multiple markets simultaneously. Excellent communication skills, fluent in English (written and spoken).
Apr 02, 2026
Full time
Marketing Manager - International Location: UK (remote) Scope: EME & SEAPAC Team: Marketing Reports to: International Marketing Director About tarte tarte is the pioneer of high-performance naturals and one of the fastest-growing beauty brands in the U.S. Foundednearly 25years ago by CEO Maureen Kelly, tarte is built on a simple belief: beauty should deliverreal resultswithout compromise. All products are cruelty-free, formulated without the "icky" ingredients (parabens, mineral oil, phthalates, and more), and powered by naturally derived ingredients. The brand is 85% vegan, with 100% vegan skincare, and proudly the concealer brand in the U.S. tarteoperatesin over 20 countries in-store and ships to 50+ countries worldwide. The Role tarte cosmetics is seeking an experienced International MarketingManager who will be responsible for collaborating with the Marketing Director to develop, drive & project manage 360 marketing programs for all new product launches & existing core heroes within the product portfolio. In partnership with the team, this role will assist in the execution of launch plans, implementation of strategic marketing initiatives, and creation of marketing assets & content. The ideal candidate is a self-starter, agile, organized, and should possess both analytical and creative skills with the ability to work independently and cross-functionally within the organization & with our Sephora retailer partners. Beauty experience is highly preferred. Key Responsibilities Drive the ideation, execution & project management of 360 marketing plans for new launches by working cross-functionally with teams including Trade Marketing, Digital Marketing, PR, Social, Influencer, Education, Events & our Sephora retail partners. Develop & refine brand & product messaging, ensuring key messaging is consistent across all customer touchpoints and curated for each market. Lead the localization of marketing copy & education materials for the international landscape. Develop clear & thoughtful creative briefs for content, trade & social media teams to create best-in-class assets. Drive & contribute to content creation process with clear feedback & strategic direction. Lead the understanding, execution, and optimization of paid media campaigns (digital, social, retail media), in collaboration with internal and external partners. Support international retail, PR, influencer, and event initiatives. Secure and optimize marketing support across Sephora channels (media, CRM, social, in-store, digital). Support the development and activation of CRM strategies in partnership with Sephora, focused on recruitment, retention, and engagement. Manage international marketing calendars, timelines, and cross-functional deliverables. Analyze sales data, industry trends, product reviews, and competitive research to identify actionable insights. Profile 5-7+ years of marketing experience, preferably in beauty, fashion, or consumer goods. Proven experience managing international markets and go-to-market processes. Strong project management and cross-functional collaboration skills. Strong understanding of paid media, performance marketing, and campaign optimization. Experience working closely with retail marketing teams, ideally Sephora. Highly organized, detail-oriented, and deadline-driven. Advanced proficiency in Excel (analysis, tracking, reporting) and PowerPoint (clear, executive-ready decks). Ability to balance global strategy with local market needs, and comfortable managing multiple markets simultaneously. Excellent communication skills, fluent in English (written and spoken).
