Salary: £42,000-£47,000 (fixed) Location: London, hybrid working with a minimum of one day per week in the office Hours: Full-time, 35 hours per week Build the future of individual giving An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown. Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy. You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development. What you will do Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity Develop coordinated donor journeys across direct mail, digital, events and regular giving Improve segmentation, targeting and use of insight to increase engagement and return on investment Make effective use of CRM and email marketing systems to support growth and automation Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting Build processes that enable the programme to scale sustainably over time About you You will bring: Significant experience in individual giving or direct marketing fundraising A strong track record of developing and delivering income-generating campaigns Strategic thinking combined with the ability to build practical systems and processes Confidence using data and insight to shape decisions and improve performance Excellent written communication skills and an understanding of supporter motivation A collaborative approach and empathy with a mission-driven organisation Why join You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Apr 11, 2026
Full time
Salary: £42,000-£47,000 (fixed) Location: London, hybrid working with a minimum of one day per week in the office Hours: Full-time, 35 hours per week Build the future of individual giving An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown. Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy. You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development. What you will do Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity Develop coordinated donor journeys across direct mail, digital, events and regular giving Improve segmentation, targeting and use of insight to increase engagement and return on investment Make effective use of CRM and email marketing systems to support growth and automation Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting Build processes that enable the programme to scale sustainably over time About you You will bring: Significant experience in individual giving or direct marketing fundraising A strong track record of developing and delivering income-generating campaigns Strategic thinking combined with the ability to build practical systems and processes Confidence using data and insight to shape decisions and improve performance Excellent written communication skills and an understanding of supporter motivation A collaborative approach and empathy with a mission-driven organisation Why join You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are seeking a commercially driven and relationship-focused Relationship Manager with a strong sports industry background to lead engagement with national and regional governing bodies. This role is responsible for driving both new business acquisition and growth within existing accounts, building long-term partnerships that deliver mutual value. The ideal candidate understands the structure, challenges, and opportunities within sports organisations and can navigate complex stakeholder environments with credibility and influence. Competitive basic salary Plus commission Hybrid working - London office New Business Development Identify, target, and secure new partnerships with sports governing bodies Develop and execute strategic sales plans to penetrate key accounts Build a robust pipeline through networking, industry events, and outreach Lead end-to-end sales cycles, from prospecting to negotiation and closing Tailor proposals that align with governing bodies' strategic priorities (e.g., participation growth, performance, governance, funding) Account Management & Growth Manage and grow a portfolio of existing governing body relationships Identify upsell and cross-sell opportunities within current accounts Deliver regular business reviews and performance insights to clients Ensure high levels of client satisfaction, retention, and long-term value Act as the primary point of contact for key stakeholders Relationship & Stakeholder Management Build strong relationships with senior stakeholders (e.g., CEOs, Performance Directors, Commercial Leads) Navigate complex organisational structures and decision-making processes Position yourself as a trusted advisor within the sports ecosystem Represent the company at industry events, conferences, and forums Market & Industry Insight Maintain a deep understanding of the sports governance landscape Monitor trends in participation, funding, technology, and policy Provide feedback to internal teams on market needs and product development Leverage sports knowledge to create compelling, relevant solutions Collaboration & Internal Alignment Work cross-functionally with marketing, product, and delivery teams Ensure seamless onboarding and delivery of solutions to clients Contribute to marketing campaigns and thought leadership initiatives Key Skills & Experience Proven experience in sales, account management, or partnerships Strong background within the sports industry (e.g., governing bodies, clubs, federations, or sports tech) Demonstrated success in winning new business and growing accounts Experience managing consultative sales cycles Excellent communication, negotiation, and presentation skills Ability to influence and engage senior stakeholders Desirable Existing network within sports governing bodies Understanding of public sector or non-profit environments Experience selling solutions related to data, technology, participation, or performance Knowledge of funding models and governance structures in sport Key Competencies Relationship building & stakeholder management Strategic thinking & commercial acumen Resilience and self-motivation Consultative selling approach Passion for sport and its development If your application is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.
Apr 10, 2026
Full time
We are seeking a commercially driven and relationship-focused Relationship Manager with a strong sports industry background to lead engagement with national and regional governing bodies. This role is responsible for driving both new business acquisition and growth within existing accounts, building long-term partnerships that deliver mutual value. The ideal candidate understands the structure, challenges, and opportunities within sports organisations and can navigate complex stakeholder environments with credibility and influence. Competitive basic salary Plus commission Hybrid working - London office New Business Development Identify, target, and secure new partnerships with sports governing bodies Develop and execute strategic sales plans to penetrate key accounts Build a robust pipeline through networking, industry events, and outreach Lead end-to-end sales cycles, from prospecting to negotiation and closing Tailor proposals that align with governing bodies' strategic priorities (e.g., participation growth, performance, governance, funding) Account Management & Growth Manage and grow a portfolio of existing governing body relationships Identify upsell and cross-sell opportunities within current accounts Deliver regular business reviews and performance insights to clients Ensure high levels of client satisfaction, retention, and long-term value Act as the primary point of contact for key stakeholders Relationship & Stakeholder Management Build strong relationships with senior stakeholders (e.g., CEOs, Performance Directors, Commercial Leads) Navigate complex organisational structures and decision-making processes Position yourself as a trusted advisor within the sports ecosystem Represent the company at industry events, conferences, and forums Market & Industry Insight Maintain a deep understanding of the sports governance landscape Monitor trends in participation, funding, technology, and policy Provide feedback to internal teams on market needs and product development Leverage sports knowledge to create compelling, relevant solutions Collaboration & Internal Alignment Work cross-functionally with marketing, product, and delivery teams Ensure seamless onboarding and delivery of solutions to clients Contribute to marketing campaigns and thought leadership initiatives Key Skills & Experience Proven experience in sales, account management, or partnerships Strong background within the sports industry (e.g., governing bodies, clubs, federations, or sports tech) Demonstrated success in winning new business and growing accounts Experience managing consultative sales cycles Excellent communication, negotiation, and presentation skills Ability to influence and engage senior stakeholders Desirable Existing network within sports governing bodies Understanding of public sector or non-profit environments Experience selling solutions related to data, technology, participation, or performance Knowledge of funding models and governance structures in sport Key Competencies Relationship building & stakeholder management Strategic thinking & commercial acumen Resilience and self-motivation Consultative selling approach Passion for sport and its development If your application is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.
Harris Hill are delighted to be partnering with a great charity to recruit the Individual Giving Manager in order to lead the strategy to grow the charity individual supporter base. You'll craft compelling campaigns, build meaningful donor relationships, and unlock new opportunities for income growth. Key responsibilities: Develop and deliver an ambitious Individual Giving strategy Lead multi channel fundraising campaigns (digital, direct mail, events) Grow donor acquisition, retention, and engagement Use data and insights to optimise performance and increase impact Manage legacy and in-memory giving programmes Create inspiring, emotionally compelling communications Collaborate with internal teams and external partners What You'll Bring Proven experience in individual giving or direct marketing Strong track record delivering successful fundraising campaigns Excellent communication and storytelling skills Data-driven mindset with experience using CRM and analytics tools Creativity, initiative, and a passion for innovation Empathy for our mission and the people we serve Full job description available upon request. Salary: £42,000- £47,000 per annum (depending on experience) Contract Type: permanent, full time , hybrid working 1 day in the office Location: London, Application: Cv and Supporting statement to Deadline: 22nd April at 9am Interviews: Tues 5th or Wed 6th May 2nd round interviews: Monday 11th or Tuesday 12th May If you're interested and would like to review a full job description, please contact Dagmarat Harris Hill at or call . Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Apr 08, 2026
Full time
Harris Hill are delighted to be partnering with a great charity to recruit the Individual Giving Manager in order to lead the strategy to grow the charity individual supporter base. You'll craft compelling campaigns, build meaningful donor relationships, and unlock new opportunities for income growth. Key responsibilities: Develop and deliver an ambitious Individual Giving strategy Lead multi channel fundraising campaigns (digital, direct mail, events) Grow donor acquisition, retention, and engagement Use data and insights to optimise performance and increase impact Manage legacy and in-memory giving programmes Create inspiring, emotionally compelling communications Collaborate with internal teams and external partners What You'll Bring Proven experience in individual giving or direct marketing Strong track record delivering successful fundraising campaigns Excellent communication and storytelling skills Data-driven mindset with experience using CRM and analytics tools Creativity, initiative, and a passion for innovation Empathy for our mission and the people we serve Full job description available upon request. Salary: £42,000- £47,000 per annum (depending on experience) Contract Type: permanent, full time , hybrid working 1 day in the office Location: London, Application: Cv and Supporting statement to Deadline: 22nd April at 9am Interviews: Tues 5th or Wed 6th May 2nd round interviews: Monday 11th or Tuesday 12th May If you're interested and would like to review a full job description, please contact Dagmarat Harris Hill at or call . Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work withover 80,000 leaders and 3,000organisationsacross the world, with clients across the Fortune 500,FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, andwe'relooking for superb talent to join us on this journey. As we grow,we'refiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most daysyou'llfind a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential oforganisationsthrough the science of board effectiveness, building better businesses andbenefitingsociety. The Role Board Intelligence is entering its most ambitious phase of product development. With a proven platform, a growing base of enterprise clients,includingorganisationsfrom the Fortune 500 and FTSE 100,and the backing of K1 Investment Management, we have the conditions to build something genuinely distinctive in governance technology. What we need now is aVice President (VP)of Product who can bring the discipline, commercialrigour, and leadership depth to match that ambition. This is a role with a simple but demanding mandate: are we building the right things? Are we building them fast enough and well enough? And is theorganisationset up to make the most of what we build? You will own the answers to those questions;not just as a strategic observer, but as the person accountable for the commercial success of the product portfolio. You will work closely with the Chief Product Officer and as a senior partnertoEngineering, Revenue, Product Marketing, and Customer Success. You will spend meaningful time with clients, translating what you hear into clear product requirements and operational solutions. And you will be equally visible internally, building the understanding and belief in product value that allows the widerorganisationto sell, support, and champion what we build. The Context Product at Board Intelligence is maturing. We have strong foundations, a capable team, and a clear commercial direction,and as the business scales, the function is expanding to match. The Chief Product Officer is looking for aVP of Productwho can build structure without adding bureaucracy, raise the bar on discovery and delivery, and drive a product roadmap thatanticipateswhere the market and our clients are heading;not just where they are today. AI is also reshaping what product development looks like atspeed,this role will be expected to lead the team's thinking on how AI transforms both what we build and how we build it. If you thrive in environments where the work isconsequential,but the playbook is still being written, this will suit you. Main Responsibilities Own the commercial success of the portfolio. You are accountable for whether we are building the right things, whether we are building them at the right pace and quality, and whether the widerorganisationis set up to convert product investment into revenue, retention, and expansion. You will build and execute 12-month roadmaps thatanticipatemission and market needs - not just respond to them - and make the trade-offs behind those decisions clear and defensible. Drive go-to-market strategy and execution. Lead cross-functional product launch activities from the product side;ensuring Sales, Marketing, and Customer Success are equipped with the positioning, enablement, and confidence to drive adoption and revenue from every significant release. The work does not end when the feature ships; you are accountable for whether theorganisationcan make the most of it. Evangeliseproduct value internally. Build genuine understanding and belief in what we are building across the leadership population and the wider business. Work with senior leaders and the Leadership Forum to keep product vision visible, credible, andenergising, and present clearly and confidently to C-suite stakeholders when the moment calls for it. Turn client insight into product reality. Investsignificant timewithclients;in discovery conversations, R&D partnerships, and strategic account relationships,andtranslatingwhat you learn into sharp product requirements and operational solutions. Client insight is not something that gets filtered to you; it is something yougo and find, and something you know how to act on. Establish clear metrics and drive visible progress. Define the success metrics that matter;across adoption, engagement, retention, and revenue impact,and ensure every release delivers visible, measurable progress toward closing gaps and maturing capabilities. Create the rhythms and reporting that make product performance legible to the CPO, the ELT, and the board. Lead and develop the Product team. Take direct responsibility for the performance, development, and wellbeing of the product managers and teams in your remit. Set clear expectations, create the conditions for people to do their best work, and build a team culture defined by ownership, curiosity, and accountability. You will be the leader your team looks to for clarity on direction, support through ambiguity, and honest feedback that helps them grow. Professionalisethe function. Evolve our product operating model: sharpen decision rights,prioritisationgovernance, and outcome measurement. Develop the team'scraft;in discovery, experimentation, and delivery,and build the processes that allow a growing productorganisationto stay coherent and high-performing as it scales. Lead the AI transformation of the Product function. Execute the CPO's strategic direction on AI adoption;translating vision into the conditions, habits, and culture that make it real. Build the forums, rituals, and psychological safety that allow ideas to surface from within the team; support individuals to find their role identity in a fast-evolving landscape; and foster the kind of bottom-up, organic AI innovation that cannot be mandated from the top. Your job is to build confidence - helping every member of the Product team understand not just how the landscape is changing, but how to thrive within it, developing the fluency and adaptability to do their best work in a world that looks different every year. Required Skills and Experience Must-have Significant senior product leadership experience in B2B SaaS or technology-enabled services businesses. Proven experience building and executing 12-month roadmaps thatanticipatemarket and client needs, not just track them. A track recordof gathering and transforming customer insight into clearly articulated product requirements and operational solutions. Demonstrated involvement in go-to-market execution for product launches; you understand what it takes to equip a commercial organisation to drive adoption and revenue, and you take accountability for that outcome. Experience presenting product strategy and performance to C-suite executives, with the credibility and clarity to hold the room. Confidenceoperatingin a PE-backed or high-growth scale-up environment, where pace and accountability are non-negotiable. Advantageous Hands-on experience with AI-enabled or data-driven products, and a view on how AI is changing the product development discipline itself. Prior exposure to enterprise governance, procurement-heavy sales cycles, or complex stakeholder environments. We pride ourselves on our great working environment and package.Here'ssome ofwhat'son offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life insurance EAP Cycle to work scheme
Apr 08, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work withover 80,000 leaders and 3,000organisationsacross the world, with clients across the Fortune 500,FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, andwe'relooking for superb talent to join us on this journey. As we grow,we'refiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most daysyou'llfind a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential oforganisationsthrough the science of board effectiveness, building better businesses andbenefitingsociety. The Role Board Intelligence is entering its most ambitious phase of product development. With a proven platform, a growing base of enterprise clients,includingorganisationsfrom the Fortune 500 and FTSE 100,and the backing of K1 Investment Management, we have the conditions to build something genuinely distinctive in governance technology. What we need now is aVice President (VP)of Product who can bring the discipline, commercialrigour, and leadership depth to match that ambition. This is a role with a simple but demanding mandate: are we building the right things? Are we building them fast enough and well enough? And is theorganisationset up to make the most of what we build? You will own the answers to those questions;not just as a strategic observer, but as the person accountable for the commercial success of the product portfolio. You will work closely with the Chief Product Officer and as a senior partnertoEngineering, Revenue, Product Marketing, and Customer Success. You will spend meaningful time with clients, translating what you hear into clear product requirements and operational solutions. And you will be equally visible internally, building the understanding and belief in product value that allows the widerorganisationto sell, support, and champion what we build. The Context Product at Board Intelligence is maturing. We have strong foundations, a capable team, and a clear commercial direction,and as the business scales, the function is expanding to match. The Chief Product Officer is looking for aVP of Productwho can build structure without adding bureaucracy, raise the bar on discovery and delivery, and drive a product roadmap thatanticipateswhere the market and our clients are heading;not just where they are today. AI is also reshaping what product development looks like atspeed,this role will be expected to lead the team's thinking on how AI transforms both what we build and how we build it. If you thrive in environments where the work isconsequential,but the playbook is still being written, this will suit you. Main Responsibilities Own the commercial success of the portfolio. You are accountable for whether we are building the right things, whether we are building them at the right pace and quality, and whether the widerorganisationis set up to convert product investment into revenue, retention, and expansion. You will build and execute 12-month roadmaps thatanticipatemission and market needs - not just respond to them - and make the trade-offs behind those decisions clear and defensible. Drive go-to-market strategy and execution. Lead cross-functional product launch activities from the product side;ensuring Sales, Marketing, and Customer Success are equipped with the positioning, enablement, and confidence to drive adoption and revenue from every significant release. The work does not end when the feature ships; you are accountable for whether theorganisationcan make the most of it. Evangeliseproduct value internally. Build genuine understanding and belief in what we are building across the leadership population and the wider business. Work with senior leaders and the Leadership Forum to keep product vision visible, credible, andenergising, and present clearly and confidently to C-suite stakeholders when the moment calls for it. Turn client insight into product reality. Investsignificant timewithclients;in discovery conversations, R&D partnerships, and strategic account relationships,andtranslatingwhat you learn into sharp product requirements and operational solutions. Client insight is not something that gets filtered to you; it is something yougo and find, and something you know how to act on. Establish clear metrics and drive visible progress. Define the success metrics that matter;across adoption, engagement, retention, and revenue impact,and ensure every release delivers visible, measurable progress toward closing gaps and maturing capabilities. Create the rhythms and reporting that make product performance legible to the CPO, the ELT, and the board. Lead and develop the Product team. Take direct responsibility for the performance, development, and wellbeing of the product managers and teams in your remit. Set clear expectations, create the conditions for people to do their best work, and build a team culture defined by ownership, curiosity, and accountability. You will be the leader your team looks to for clarity on direction, support through ambiguity, and honest feedback that helps them grow. Professionalisethe function. Evolve our product operating model: sharpen decision rights,prioritisationgovernance, and outcome measurement. Develop the team'scraft;in discovery, experimentation, and delivery,and build the processes that allow a growing productorganisationto stay coherent and high-performing as it scales. Lead the AI transformation of the Product function. Execute the CPO's strategic direction on AI adoption;translating vision into the conditions, habits, and culture that make it real. Build the forums, rituals, and psychological safety that allow ideas to surface from within the team; support individuals to find their role identity in a fast-evolving landscape; and foster the kind of bottom-up, organic AI innovation that cannot be mandated from the top. Your job is to build confidence - helping every member of the Product team understand not just how the landscape is changing, but how to thrive within it, developing the fluency and adaptability to do their best work in a world that looks different every year. Required Skills and Experience Must-have Significant senior product leadership experience in B2B SaaS or technology-enabled services businesses. Proven experience building and executing 12-month roadmaps thatanticipatemarket and client needs, not just track them. A track recordof gathering and transforming customer insight into clearly articulated product requirements and operational solutions. Demonstrated involvement in go-to-market execution for product launches; you understand what it takes to equip a commercial organisation to drive adoption and revenue, and you take accountability for that outcome. Experience presenting product strategy and performance to C-suite executives, with the credibility and clarity to hold the room. Confidenceoperatingin a PE-backed or high-growth scale-up environment, where pace and accountability are non-negotiable. Advantageous Hands-on experience with AI-enabled or data-driven products, and a view on how AI is changing the product development discipline itself. Prior exposure to enterprise governance, procurement-heavy sales cycles, or complex stakeholder environments. We pride ourselves on our great working environment and package.Here'ssome ofwhat'son offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life insurance EAP Cycle to work scheme
Bexhill, United Kingdom Posted on 02/04/2026 This opportunity is ideally suited to a Senior Manager who feels ready to take the next step into a Director level position, with the guidance and backing of an experienced and highly respected Partner. It offers the chance to broaden your impact, step into greater strategic responsibility and shape your own progression within a supportive leadership structure. The firm is a well established and successful practice with a strong presence in London and East Sussex, alongside offices across Asia. It has built an excellent reputation for delivering high quality, forward thinking advice. The leadership team is committed to investing in technology to modernise working practices, streamline processes and improve efficiency across the business, creating an environment where ambitious professionals can thrive. As Accounts Director, you will oversee a diverse client portfolio while leading and developing a growing team. You will take responsibility for office performance, play an active role in business development and contribute to the long term growth strategy of the practice. This is a strategic, high visibility position that offers genuine influence, combining technical expertise, commercial awareness and strong client relationship management. For a Senior Manager seeking a meaningful step forward, this role provides both challenge and support, enabling you to transition into a Director position with confidence. Key Responsibilities Leadership and Office Management Provide day to day guidance to the accounts team and ensure high quality delivery across all work Oversee office operations and support a positive and organised working environment Lead recruitment, onboarding, performance reviews and staff development Ensure compliance with internal procedures and external regulatory requirements Support operational planning and contribute to long term strategic decisions Encourage the adoption of modern systems and digital tools to improve workflow efficiency Team Management Coach and mentor team members to encourage professional growth Delegate workload effectively across the team Monitor productivity, accuracy and adherence to deadlines Provide technical support across complex accounting matters Promote collaboration across departments and maintain high service standards Portfolio and Client Management Manage a diverse portfolio of clients and ensure first class service delivery Review and sign off year end accounts, management accounts and tax submissions Conduct regular client meetings to discuss financial performance and future planning Identify opportunities to improve client processes and provide advisory support Maintain strong long term relationships and ensure client retention Business Development and Expansion Drive new business activity and build strong connections across the region and internationally Represent the firm at networking events and professional gatherings Contribute to the development of service lines and new revenue streams Support marketing initiatives and strengthen the firm's market presence Work with senior leadership to plan and implement growth strategies Champion the firm's modern approach and technology driven value proposition Requirements Skills and Experience Required Previous experience in a director role within practice ACA or ACCA qualified or equivalent Strong leadership and people management ability Excellent communication and client relationship skills Strong commercial awareness with a proven track record of winning and retaining business Confident handling complex accounts and advisory work Interest in modern systems, automation and technology led solutions The salary for this role is expected to be between £70,000 and £90,000 or higher depending on experience and previous seniority. Pension Scheme: Secure contributions to your pension. Life Insurance: Peace of mind with Aviva cover. Vision Care: Support for vision-related expenses. Holiday Allowance: Generous leave, including Christmas office closure. Team Events: Regular opportunities to network and collaborate. Professional Development: Access to CPD and training programs to support career growth. We're keen to remain the leading provider of the best accountancy talent in theSouth-East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South-East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Apr 08, 2026
Full time
Bexhill, United Kingdom Posted on 02/04/2026 This opportunity is ideally suited to a Senior Manager who feels ready to take the next step into a Director level position, with the guidance and backing of an experienced and highly respected Partner. It offers the chance to broaden your impact, step into greater strategic responsibility and shape your own progression within a supportive leadership structure. The firm is a well established and successful practice with a strong presence in London and East Sussex, alongside offices across Asia. It has built an excellent reputation for delivering high quality, forward thinking advice. The leadership team is committed to investing in technology to modernise working practices, streamline processes and improve efficiency across the business, creating an environment where ambitious professionals can thrive. As Accounts Director, you will oversee a diverse client portfolio while leading and developing a growing team. You will take responsibility for office performance, play an active role in business development and contribute to the long term growth strategy of the practice. This is a strategic, high visibility position that offers genuine influence, combining technical expertise, commercial awareness and strong client relationship management. For a Senior Manager seeking a meaningful step forward, this role provides both challenge and support, enabling you to transition into a Director position with confidence. Key Responsibilities Leadership and Office Management Provide day to day guidance to the accounts team and ensure high quality delivery across all work Oversee office operations and support a positive and organised working environment Lead recruitment, onboarding, performance reviews and staff development Ensure compliance with internal procedures and external regulatory requirements Support operational planning and contribute to long term strategic decisions Encourage the adoption of modern systems and digital tools to improve workflow efficiency Team Management Coach and mentor team members to encourage professional growth Delegate workload effectively across the team Monitor productivity, accuracy and adherence to deadlines Provide technical support across complex accounting matters Promote collaboration across departments and maintain high service standards Portfolio and Client Management Manage a diverse portfolio of clients and ensure first class service delivery Review and sign off year end accounts, management accounts and tax submissions Conduct regular client meetings to discuss financial performance and future planning Identify opportunities to improve client processes and provide advisory support Maintain strong long term relationships and ensure client retention Business Development and Expansion Drive new business activity and build strong connections across the region and internationally Represent the firm at networking events and professional gatherings Contribute to the development of service lines and new revenue streams Support marketing initiatives and strengthen the firm's market presence Work with senior leadership to plan and implement growth strategies Champion the firm's modern approach and technology driven value proposition Requirements Skills and Experience Required Previous experience in a director role within practice ACA or ACCA qualified or equivalent Strong leadership and people management ability Excellent communication and client relationship skills Strong commercial awareness with a proven track record of winning and retaining business Confident handling complex accounts and advisory work Interest in modern systems, automation and technology led solutions The salary for this role is expected to be between £70,000 and £90,000 or higher depending on experience and previous seniority. Pension Scheme: Secure contributions to your pension. Life Insurance: Peace of mind with Aviva cover. Vision Care: Support for vision-related expenses. Holiday Allowance: Generous leave, including Christmas office closure. Team Events: Regular opportunities to network and collaborate. Professional Development: Access to CPD and training programs to support career growth. We're keen to remain the leading provider of the best accountancy talent in theSouth-East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South-East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses 'go beyond'. The word 'Pleo' actually means 'more than you'd expect', and living by that mantra has been the secret to our success over the last 10 years. Now, we're at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can't say we've got this whole thing figured out. And frankly, that's half the fun! What we can say is that we're a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Associate Director of Digital Channels to own and scale Pleo's growth marketing engine to drive efficient customer acquisition, activation, retention and expansion across Pleo's markets through paid and owned channels. This is a senior leadership role with accountability for paid acquisition, organic growth (SEO/AEO), owned channels and full-funnel performance optimisation. You'll work in close partnership with Website, Brand, PMM, Sales, RevOps, PLG, Product and other teams. You'll be accountable for turning strategy into measurable results - building systems, teams, and ways of working that deliver efficient growth today while compounding returns over time and setting Pleo up for long-term success. Who you'll be working with and reporting to You'll report to our VP of Marketing. You will lead an existing team of specialists within the Performance and Organic channels. You'll also partner with Sales, RevOps, and Product to align our PLG and Sales-led funnels into one cohesive system. What you'll be doing As a Growth Marketing Director, you will Drive Efficient Customer Acquisition: Own paid channels, SEO/AEO Collaborate with Product and Web teams to scale marketing site performance, driving high-quality lead generation while maintaining an optimal balance between conversion rates and acquisition costs Optimise the Full Funnel: Set channel strategy, run experiments, allocate budget based on marginal returns, and ensure acquisition and lifecycle work as one system. Turn Strategy into Execution: Partner with Brand, PMM, Sales, RevOps, and Product to coordinate launches, improve pipeline quality, and drive revenue impact. Identify innovations and grow new channel opportunities e.g. affiliate Marketing Measure What Matters: Define metrics that reflect business impact, move beyond last-click attribution, and use insights to guide investment decisions. Build the Team: Lead and develop senior marketers, set high standards for execution, and create scalable ways of working. What you bring You'll thrive in this role if you have: 10+ years in growth or performance marketing roles, ideally in B2B SaaS or fintech Proven success operating across both PLG (self-serve) and Sales-led (AE/CSM) models A deep understanding of paid growth channels and a rigorous approach to experimentation Proven ability to operate at both strategic and executional levels Experience leading senior teams and influencing cross-functional partners A background in scaling high-growth companies where you are comfortable with ambiguity Why is this role a good fit for you This role is a good fit for you if: You enjoy the building phase, creating processes and frameworks where none currently exist You are a commercial leader who wants direct accountability for a significant portion of the company's budget. You want the autonomy to reshape a marketing engine in a fast-growing Fintech leader This role is not good for you if: You prefer working in a siloed environment where Marketing doesn't need to align closely with Product or Sales You are strictly a brand marketer and prefer not to be held accountable for CAC, LTV or pipeline targets You prefer a slow moving environment with fixed processes rather than a fast paced, evolving fintech How you'll develop in this role In your first 6-12 months at Pleo, you'll: Lead the delivery of a data driven growth strategy that defines clear roles and metrics across acquisition and lifecycle Establish a high performance culture within your team, setting clear KPIs and optimisation cadences Partner with our VP Marketing and CRO to align growth strategy with our long-term roadmap as a full suite platform Show me the benefits! Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis We offer 25 days of holiday + your public holidays ️ Option to purchase 5 additional days of holiday through a salary sacrifice ️ We use MyndUp to give our employees access to free mental health and well-being support with great success so far Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The interview process We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: Intro Call: 30 minutes with our Talent Acquisition Partner Hiring Manager Interview: A deep dive to discuss your experience building growth engines Challenge & Team Interview: We will send you a take home test and invite you to present during a 60 minute team interview. This is an opportunity to show us how you would handle the day to day of the role Final Interview: A final interview with our CEO Transparency is important to us so we also wanted to share some insights about what we're looking for in applications to ensure you can set yourself up for success! Last time we hired for this role, we received a large number of applications but only a few were selected for an intro call. Some of the key reasons why previous candidates didn't make it past the application screening stage include: CV writing and content: it was very clear that many of the CVs we saw were very generic and AI generated. There is no issue with leveraging AI to help with CV writing, there was little indication of what real impact the candidates had in their previous experience. You might have heard of the "Achieved X, as measured by Y, by doing Z" formula (credit Laszlo Bock 2014), this is a great way to give a clear picture of what you have actually worked on. A link to the company websites of your previous roles is also a huge help! Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc. About your application English first. Since it's our company language, please submit your application in English. You'll be using it a lot if you join us. A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system-our support team can't pass on calls or emails. Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email . We'll design a process that works for you. Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here. Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. Reapplying. If you're applying for the same role again, please wait six months from your last decision before hitting submit.
Apr 08, 2026
Full time
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses 'go beyond'. The word 'Pleo' actually means 'more than you'd expect', and living by that mantra has been the secret to our success over the last 10 years. Now, we're at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can't say we've got this whole thing figured out. And frankly, that's half the fun! What we can say is that we're a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Associate Director of Digital Channels to own and scale Pleo's growth marketing engine to drive efficient customer acquisition, activation, retention and expansion across Pleo's markets through paid and owned channels. This is a senior leadership role with accountability for paid acquisition, organic growth (SEO/AEO), owned channels and full-funnel performance optimisation. You'll work in close partnership with Website, Brand, PMM, Sales, RevOps, PLG, Product and other teams. You'll be accountable for turning strategy into measurable results - building systems, teams, and ways of working that deliver efficient growth today while compounding returns over time and setting Pleo up for long-term success. Who you'll be working with and reporting to You'll report to our VP of Marketing. You will lead an existing team of specialists within the Performance and Organic channels. You'll also partner with Sales, RevOps, and Product to align our PLG and Sales-led funnels into one cohesive system. What you'll be doing As a Growth Marketing Director, you will Drive Efficient Customer Acquisition: Own paid channels, SEO/AEO Collaborate with Product and Web teams to scale marketing site performance, driving high-quality lead generation while maintaining an optimal balance between conversion rates and acquisition costs Optimise the Full Funnel: Set channel strategy, run experiments, allocate budget based on marginal returns, and ensure acquisition and lifecycle work as one system. Turn Strategy into Execution: Partner with Brand, PMM, Sales, RevOps, and Product to coordinate launches, improve pipeline quality, and drive revenue impact. Identify innovations and grow new channel opportunities e.g. affiliate Marketing Measure What Matters: Define metrics that reflect business impact, move beyond last-click attribution, and use insights to guide investment decisions. Build the Team: Lead and develop senior marketers, set high standards for execution, and create scalable ways of working. What you bring You'll thrive in this role if you have: 10+ years in growth or performance marketing roles, ideally in B2B SaaS or fintech Proven success operating across both PLG (self-serve) and Sales-led (AE/CSM) models A deep understanding of paid growth channels and a rigorous approach to experimentation Proven ability to operate at both strategic and executional levels Experience leading senior teams and influencing cross-functional partners A background in scaling high-growth companies where you are comfortable with ambiguity Why is this role a good fit for you This role is a good fit for you if: You enjoy the building phase, creating processes and frameworks where none currently exist You are a commercial leader who wants direct accountability for a significant portion of the company's budget. You want the autonomy to reshape a marketing engine in a fast-growing Fintech leader This role is not good for you if: You prefer working in a siloed environment where Marketing doesn't need to align closely with Product or Sales You are strictly a brand marketer and prefer not to be held accountable for CAC, LTV or pipeline targets You prefer a slow moving environment with fixed processes rather than a fast paced, evolving fintech How you'll develop in this role In your first 6-12 months at Pleo, you'll: Lead the delivery of a data driven growth strategy that defines clear roles and metrics across acquisition and lifecycle Establish a high performance culture within your team, setting clear KPIs and optimisation cadences Partner with our VP Marketing and CRO to align growth strategy with our long-term roadmap as a full suite platform Show me the benefits! Your own Pleo card (no more out-of-pocket spending!) Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis We offer 25 days of holiday + your public holidays ️ Option to purchase 5 additional days of holiday through a salary sacrifice ️ We use MyndUp to give our employees access to free mental health and well-being support with great success so far Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The interview process We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: Intro Call: 30 minutes with our Talent Acquisition Partner Hiring Manager Interview: A deep dive to discuss your experience building growth engines Challenge & Team Interview: We will send you a take home test and invite you to present during a 60 minute team interview. This is an opportunity to show us how you would handle the day to day of the role Final Interview: A final interview with our CEO Transparency is important to us so we also wanted to share some insights about what we're looking for in applications to ensure you can set yourself up for success! Last time we hired for this role, we received a large number of applications but only a few were selected for an intro call. Some of the key reasons why previous candidates didn't make it past the application screening stage include: CV writing and content: it was very clear that many of the CVs we saw were very generic and AI generated. There is no issue with leveraging AI to help with CV writing, there was little indication of what real impact the candidates had in their previous experience. You might have heard of the "Achieved X, as measured by Y, by doing Z" formula (credit Laszlo Bock 2014), this is a great way to give a clear picture of what you have actually worked on. A link to the company websites of your previous roles is also a huge help! Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc. About your application English first. Since it's our company language, please submit your application in English. You'll be using it a lot if you join us. A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system-our support team can't pass on calls or emails. Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email . We'll design a process that works for you. Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here. Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. Reapplying. If you're applying for the same role again, please wait six months from your last decision before hitting submit.
Our client is a fast-growing provider of AI-powered video telematics and connected vehicle safety technology. Through a cloud-based platform, they help fleet operators reduce risk, improve compliance, and gain real-time visibility across their operations. Operating across the UK, the business is scaling through an indirect channel strategy, partnering with vehicle dealerships, bodybuilders, leasing companies, and specialist resellers. They are now seeking a strategic Channel Partner Manager to accelerate revenue and adoption through high-performing partnerships. The Opportunity This is a commercially focused growth role-not a traditional account management position. The Channel Partner Manager will build and activate a high-performance reseller network, driving recurring revenue and connected vehicle installations while embedding the technology into the vehicle supply chain. The role offers ownership of the partner ecosystem strategy, transforming it into a scalable revenue engine. The Role Reporting into senior leadership, the Channel Partner Manager will: Develop and execute the UK channel strategy, scaling the partner programme Onboard and manage vehicle dealerships, bodybuilders, lease providers, and specialist resellers Design structured partner tiers and performance frameworks Drive indirect sales growth through partner-led opportunities Increase installed camera systems at point of sale and build stage Support partners in identifying upsell and cross-sell opportunities Deliver commercial training and ongoing support to maximise partner performance Create pricing structures, margin models, and incentive programmes Act as the senior point of contact for key partners Build long-term commercial roadmaps with high-value accounts Collaborate with Sales, Operations, and Technical teams to ensure seamless delivery What Success Looks Like Success in this role will be demonstrated by: Growth in indirect channel revenue Increased connected vehicle installations via partner routes High partner retention and engagement Structured, measurable partner performance About You The ideal candidate is commercially driven, relationship-oriented, and performance-focused. You will have proven experience in channel sales, partnerships, or indirect sales-ideally within automotive, fleet, leasing, telematics, or vehicle camera sectors. You understand margin structures, commercial frameworks, and are confident influencing dealerships, bodybuilders, and leasing companies. You are self-motivated, comfortable operating across the UK in a field-based role, and confident discussing revenue targets, pricing models, and long-term partnership strategy. Why Join This is a high-growth business operating in a market with strong and rising demand for AI-driven fleet safety solutions. The Channel Partner Manager will have the opportunity to shape and own the UK channel strategy, benefit from uncapped commission and meaningful earning potential, and play a direct role in scaling revenue and expanding market presence. Job Type: Full-time, Permanent Location: Remote (UK) Salary: £45,000 per annum + uncapped commission Experience Required: 5+ years B2B sales experience Licence/Certification: Full UK Driving Licence Benefits: Company events Pension scheme Holiday bonus scheme Extra day off for birthday Free office parking Flexible work-from-home options
Apr 08, 2026
Full time
Our client is a fast-growing provider of AI-powered video telematics and connected vehicle safety technology. Through a cloud-based platform, they help fleet operators reduce risk, improve compliance, and gain real-time visibility across their operations. Operating across the UK, the business is scaling through an indirect channel strategy, partnering with vehicle dealerships, bodybuilders, leasing companies, and specialist resellers. They are now seeking a strategic Channel Partner Manager to accelerate revenue and adoption through high-performing partnerships. The Opportunity This is a commercially focused growth role-not a traditional account management position. The Channel Partner Manager will build and activate a high-performance reseller network, driving recurring revenue and connected vehicle installations while embedding the technology into the vehicle supply chain. The role offers ownership of the partner ecosystem strategy, transforming it into a scalable revenue engine. The Role Reporting into senior leadership, the Channel Partner Manager will: Develop and execute the UK channel strategy, scaling the partner programme Onboard and manage vehicle dealerships, bodybuilders, lease providers, and specialist resellers Design structured partner tiers and performance frameworks Drive indirect sales growth through partner-led opportunities Increase installed camera systems at point of sale and build stage Support partners in identifying upsell and cross-sell opportunities Deliver commercial training and ongoing support to maximise partner performance Create pricing structures, margin models, and incentive programmes Act as the senior point of contact for key partners Build long-term commercial roadmaps with high-value accounts Collaborate with Sales, Operations, and Technical teams to ensure seamless delivery What Success Looks Like Success in this role will be demonstrated by: Growth in indirect channel revenue Increased connected vehicle installations via partner routes High partner retention and engagement Structured, measurable partner performance About You The ideal candidate is commercially driven, relationship-oriented, and performance-focused. You will have proven experience in channel sales, partnerships, or indirect sales-ideally within automotive, fleet, leasing, telematics, or vehicle camera sectors. You understand margin structures, commercial frameworks, and are confident influencing dealerships, bodybuilders, and leasing companies. You are self-motivated, comfortable operating across the UK in a field-based role, and confident discussing revenue targets, pricing models, and long-term partnership strategy. Why Join This is a high-growth business operating in a market with strong and rising demand for AI-driven fleet safety solutions. The Channel Partner Manager will have the opportunity to shape and own the UK channel strategy, benefit from uncapped commission and meaningful earning potential, and play a direct role in scaling revenue and expanding market presence. Job Type: Full-time, Permanent Location: Remote (UK) Salary: £45,000 per annum + uncapped commission Experience Required: 5+ years B2B sales experience Licence/Certification: Full UK Driving Licence Benefits: Company events Pension scheme Holiday bonus scheme Extra day off for birthday Free office parking Flexible work-from-home options
Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?Explore this opportunity and apply now to join our talented team. The Senior Marketing Manager, Customer Expansion, is a strategic leader responsible for designing, executing, and scaling global event programs that deepen customer relationships, drive account growth, and accelerate expansion revenue. This role owns a portfolio of high-impact customer events-such as Bynder Connect, executive roundtables, product deep-dive workshops, and regional customer experiences-that strengthen retention, advocacy, and long-term value. Key Responsibilities: Strategic Leadership & Program Ownership Define and lead the customer expansion event strategy aligned with customer marketing, account management, and revenue goals. Shape a cohesive global event portfolio that enhances adoption, showcases value realization, and supports multi-product expansion. Operate with high autonomy, determining event priorities, frameworks, and success criteria. Customer Impact & Business Outcomes Own outcomes tied to customer retention, expansion pipeline influence, product adoption, and executive engagement. Build event experiences that elevate customer advocacy, deepen relationships, and reinforce strategic partnership with key accounts. Ensure events directly support customer lifecycle objectives, including renewal, upsell, and cross-sell motions. Event Execution & Communication Strategy Lead large-scale and high-touch customer events, ensuring high-quality execution and measurable business value. Develop and own communication and audience-acquisition strategies to drive targeted attendance, including C-suite engagement. Collaborate with Content and Product leadership on event narratives and content journeys that highlight customer success, product innovation, and strategic outcomes. Executive & Cross-Functional Alignment Partner closely with Customer Success, Sales, Product Marketing, and Executive Leadership to align event goals with customer growth priorities. Influence stakeholders across global teams, building consensus on messaging, audience targeting, and success metrics. Serve as a trusted advisor to executives on customer engagement strategy. Resource & Budget Management Direct internal teams, agencies, and production partners, managing substantial budgets and ensuring ROI. Align resources and investments with high-impact customer expansion initiatives. Expertise & Innovation Demonstrate mastery in customer engagement strategy, experiential design, and event-driven revenue acceleration. Innovate new formats, programs, and experiences that deepen customer connection and promote long-term account growth. Act as an internal subject matter expert on best in class customer events and executive engagement experiences. Qualifications: Extensive experience leading customer focused events in B2B or enterprise environments. Proven ability to influence senior executives, customers, and cross functional stakeholders. Strong competency in event communications, content strategy, and customer engagement. Demonstrated ability to manage complex budgets, vendors, and global programs. Exceptional interpersonal, strategic planning, and decision making skills. Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
Apr 08, 2026
Full time
Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets-inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ 'Byndies' and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive?Explore this opportunity and apply now to join our talented team. The Senior Marketing Manager, Customer Expansion, is a strategic leader responsible for designing, executing, and scaling global event programs that deepen customer relationships, drive account growth, and accelerate expansion revenue. This role owns a portfolio of high-impact customer events-such as Bynder Connect, executive roundtables, product deep-dive workshops, and regional customer experiences-that strengthen retention, advocacy, and long-term value. Key Responsibilities: Strategic Leadership & Program Ownership Define and lead the customer expansion event strategy aligned with customer marketing, account management, and revenue goals. Shape a cohesive global event portfolio that enhances adoption, showcases value realization, and supports multi-product expansion. Operate with high autonomy, determining event priorities, frameworks, and success criteria. Customer Impact & Business Outcomes Own outcomes tied to customer retention, expansion pipeline influence, product adoption, and executive engagement. Build event experiences that elevate customer advocacy, deepen relationships, and reinforce strategic partnership with key accounts. Ensure events directly support customer lifecycle objectives, including renewal, upsell, and cross-sell motions. Event Execution & Communication Strategy Lead large-scale and high-touch customer events, ensuring high-quality execution and measurable business value. Develop and own communication and audience-acquisition strategies to drive targeted attendance, including C-suite engagement. Collaborate with Content and Product leadership on event narratives and content journeys that highlight customer success, product innovation, and strategic outcomes. Executive & Cross-Functional Alignment Partner closely with Customer Success, Sales, Product Marketing, and Executive Leadership to align event goals with customer growth priorities. Influence stakeholders across global teams, building consensus on messaging, audience targeting, and success metrics. Serve as a trusted advisor to executives on customer engagement strategy. Resource & Budget Management Direct internal teams, agencies, and production partners, managing substantial budgets and ensuring ROI. Align resources and investments with high-impact customer expansion initiatives. Expertise & Innovation Demonstrate mastery in customer engagement strategy, experiential design, and event-driven revenue acceleration. Innovate new formats, programs, and experiences that deepen customer connection and promote long-term account growth. Act as an internal subject matter expert on best in class customer events and executive engagement experiences. Qualifications: Extensive experience leading customer focused events in B2B or enterprise environments. Proven ability to influence senior executives, customers, and cross functional stakeholders. Strong competency in event communications, content strategy, and customer engagement. Demonstrated ability to manage complex budgets, vendors, and global programs. Exceptional interpersonal, strategic planning, and decision making skills. Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
Apr 08, 2026
Full time
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
Location: Oval, London. 5 days onsite. Type: Full-time Salary: £65-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting secondary schools in London. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers Increase efficiency of days booked and build strategic relationships with stakeholders Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in London YoY Active school growth of schools in London YoY School retention- Growth of schools in new markets Effective marketing and new business campaigns with how we attract schools & staff Resourcing efficiency and prioritisation; candidates vetted and placed Platform adoption % of Zen Educate features Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution-oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Work that you want to talk about Health insurance Life insurance Cycle to work scheme Electric car scheme Ownership in the company 25+ days of holiday Summer hours with shorter days during holidays in August and an early Friday finish Fun-loving, tight-knit team solving a problem that makes a difference Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Apr 08, 2026
Full time
Location: Oval, London. 5 days onsite. Type: Full-time Salary: £65-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting secondary schools in London. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers Increase efficiency of days booked and build strategic relationships with stakeholders Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in London YoY Active school growth of schools in London YoY School retention- Growth of schools in new markets Effective marketing and new business campaigns with how we attract schools & staff Resourcing efficiency and prioritisation; candidates vetted and placed Platform adoption % of Zen Educate features Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution-oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Work that you want to talk about Health insurance Life insurance Cycle to work scheme Electric car scheme Ownership in the company 25+ days of holiday Summer hours with shorter days during holidays in August and an early Friday finish Fun-loving, tight-knit team solving a problem that makes a difference Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Senior Key Account Manager - Upstream Energy / Offshore Location: Northeast, onsite Contract: Full-time, Permanent Industry: Safety Critical Sectors About the Role An exciting opportunity has arisen for an experienced Senior Key Account Manager to lead a high performing account management team within a growing training and workforce development organisation. This role plays a key part in driving client satisfaction, revenue growth, and strategic account development across a portfolio of major B2B clients. You will oversee day to day leadership of the Key Account Management team while also managing several high value accounts directly. The focus is on strengthening client relationships, identifying growth opportunities, and delivering exceptional standards of service. Key Responsibilities Lead and motivate the Key Account Management team, setting individual sales targets to ensure annual revenue goals are achieved or exceeded. Oversee performance management, including coaching, development planning, and regular appraisals. Act as the main point of contact for major B2B clients while nurturing long term partnerships with senior decision makers. Understand client objectives in order to provide tailored training and workforce development solutions. Identify upsell and cross sell opportunities and collaborate with wider functional teams to implement strategic initiatives. Ensure timely progression of opportunities through CRM and support the delivery of reliable sales forecasts, reports, and insights. Work closely with internal teams to enhance customer experience, optimise cash collection, and support continuous improvement across account operations. Provide leadership and support to junior account management staff. Person Specification Results focused, with a strong track record of meeting or exceeding sales and retention targets. Strategic and solutions driven mindset with the ability to understand client pain points and shape relevant solutions. Strong interpersonal and communication skills, confident engaging with senior level stakeholders. Experienced in mentoring and developing account management teams. Highly organised, calm under pressure, and able to work independently with minimal supervision. Strong negotiation, problem solving, and decision making skills. Collaborative approach with experience working across multiple functions. Experience and Requirements Proven experience managing account management or sales teams, ideally within the energy or safety critical sectors Demonstrated success managing large or complex B2B client accounts. Strong understanding of training, compliance, or workforce development environments. Proficient in CRM systems, Microsoft Office Suite, and general sales productivity tools. Knowledge of training or learning management systems is beneficial. Professional, confidential, and committed to delivering first class customer service. How to Apply If you are an experienced account management leader who thrives in a client focused, growth oriented environment, we would love to hear from you. Please submit your CV and a short statement outlining your suitability for the role.
Apr 07, 2026
Full time
Senior Key Account Manager - Upstream Energy / Offshore Location: Northeast, onsite Contract: Full-time, Permanent Industry: Safety Critical Sectors About the Role An exciting opportunity has arisen for an experienced Senior Key Account Manager to lead a high performing account management team within a growing training and workforce development organisation. This role plays a key part in driving client satisfaction, revenue growth, and strategic account development across a portfolio of major B2B clients. You will oversee day to day leadership of the Key Account Management team while also managing several high value accounts directly. The focus is on strengthening client relationships, identifying growth opportunities, and delivering exceptional standards of service. Key Responsibilities Lead and motivate the Key Account Management team, setting individual sales targets to ensure annual revenue goals are achieved or exceeded. Oversee performance management, including coaching, development planning, and regular appraisals. Act as the main point of contact for major B2B clients while nurturing long term partnerships with senior decision makers. Understand client objectives in order to provide tailored training and workforce development solutions. Identify upsell and cross sell opportunities and collaborate with wider functional teams to implement strategic initiatives. Ensure timely progression of opportunities through CRM and support the delivery of reliable sales forecasts, reports, and insights. Work closely with internal teams to enhance customer experience, optimise cash collection, and support continuous improvement across account operations. Provide leadership and support to junior account management staff. Person Specification Results focused, with a strong track record of meeting or exceeding sales and retention targets. Strategic and solutions driven mindset with the ability to understand client pain points and shape relevant solutions. Strong interpersonal and communication skills, confident engaging with senior level stakeholders. Experienced in mentoring and developing account management teams. Highly organised, calm under pressure, and able to work independently with minimal supervision. Strong negotiation, problem solving, and decision making skills. Collaborative approach with experience working across multiple functions. Experience and Requirements Proven experience managing account management or sales teams, ideally within the energy or safety critical sectors Demonstrated success managing large or complex B2B client accounts. Strong understanding of training, compliance, or workforce development environments. Proficient in CRM systems, Microsoft Office Suite, and general sales productivity tools. Knowledge of training or learning management systems is beneficial. Professional, confidential, and committed to delivering first class customer service. How to Apply If you are an experienced account management leader who thrives in a client focused, growth oriented environment, we would love to hear from you. Please submit your CV and a short statement outlining your suitability for the role.
The Opportunity:Nigel Wright Group are supporting an established, not for profit professional community operating within a large, enterprise scale technology landscape. With strong recurring revenues, a respected brand and an ambition to significantly grow both its membership base and commercial ecosystem, the organisation is entering a new strategic phase. To drive this next chapter, it is appointing a Commercial Director who can bring clarity, leadership and commercial focus to a high potential function, strengthening go to market execution, elevating capability and unlocking long term, sustainable growth.Role Profile:As Commercial Director, you will take ownership of the organisation's full commercial engine, spanning new member acquisition, retention, partner revenues and expansion opportunities, while leading a small, growing team with a hands on, structured approach. Lead commercial strategy and execution across membership, events, programmes and partner revenue streams. Manage, develop and coach a compact commercial team, creating a confident, disciplined and accountable environment. Shape and refine propositions and go to market activity, working closely with marketing and community teams to improve lead generation and engagement. Strengthen the partner ecosystem through clearer value propositions, improved sponsorship offerings and deeper collaboration. Drive better engagement within member organisations to improve retention and expand usage. Maintain high quality forecasting, reporting and pipeline management to ensure predictable and transparent commercial performance. Person Specification: Significant experience in commercial growth, sales, partnerships or subscription/membership models, ideally within B2B subscription, SaaS or platform led organisations. Strong transferable commercial acumen with a proven track record of revenue/membership growth, improved retention and multi channel execution (acquisition, expansion, partner led activity). Exposure to enterprise software (ERP/CRM) and comfortable engaging senior stakeholders on challenges and value creation. Experienced in leading and developing small commercial teams, operating effectively as a player manager with clarity, structure and coaching capability. Collaborative, low ego and relationship driven, able to influence across functions and balance short term delivery with long term member value. Other informationFour days office based with one working from home.UK travel to events, members and partners.Attractive, competitive salary and incentive structure aligned to experience and impact.Opportunity to shape long term organisational growth, with future progression potential for the right individual.
Apr 07, 2026
Full time
The Opportunity:Nigel Wright Group are supporting an established, not for profit professional community operating within a large, enterprise scale technology landscape. With strong recurring revenues, a respected brand and an ambition to significantly grow both its membership base and commercial ecosystem, the organisation is entering a new strategic phase. To drive this next chapter, it is appointing a Commercial Director who can bring clarity, leadership and commercial focus to a high potential function, strengthening go to market execution, elevating capability and unlocking long term, sustainable growth.Role Profile:As Commercial Director, you will take ownership of the organisation's full commercial engine, spanning new member acquisition, retention, partner revenues and expansion opportunities, while leading a small, growing team with a hands on, structured approach. Lead commercial strategy and execution across membership, events, programmes and partner revenue streams. Manage, develop and coach a compact commercial team, creating a confident, disciplined and accountable environment. Shape and refine propositions and go to market activity, working closely with marketing and community teams to improve lead generation and engagement. Strengthen the partner ecosystem through clearer value propositions, improved sponsorship offerings and deeper collaboration. Drive better engagement within member organisations to improve retention and expand usage. Maintain high quality forecasting, reporting and pipeline management to ensure predictable and transparent commercial performance. Person Specification: Significant experience in commercial growth, sales, partnerships or subscription/membership models, ideally within B2B subscription, SaaS or platform led organisations. Strong transferable commercial acumen with a proven track record of revenue/membership growth, improved retention and multi channel execution (acquisition, expansion, partner led activity). Exposure to enterprise software (ERP/CRM) and comfortable engaging senior stakeholders on challenges and value creation. Experienced in leading and developing small commercial teams, operating effectively as a player manager with clarity, structure and coaching capability. Collaborative, low ego and relationship driven, able to influence across functions and balance short term delivery with long term member value. Other informationFour days office based with one working from home.UK travel to events, members and partners.Attractive, competitive salary and incentive structure aligned to experience and impact.Opportunity to shape long term organisational growth, with future progression potential for the right individual.
Marketing Executive / Manager (Russian speaking) Please DO NOT apply without relevant Marketing Executive experience (CV will not be considered) Location: Remote / Hybrid Remuneration: £37,000 Reports to: Owner / Marketing Director About Banya No.1 Banya No.1 is a leading wellness and bathhouse brand with roots in authentic Russian banya culture, operating in London and expanding across the UK and internationally. We're looking for a proactive, creative Marketing Executive to join our small, collaborative marketing team and help drive the next phase of brand growth. The Role You'll coordinate and execute marketing activity across all brand channels - from digital campaigns and content to partnerships, PR, and promotions. Working closely with the Owner/Marketing Director, our Social Media Specialist, and our Backend Marketing Specialist (who manages systems, platforms, and marketing operations), you'll play a central role in shaping how Banya No.1 shows up online and in the market. This is a remote role suited to someone who thrives working independently, takes ownership of deliverables, and communicates clearly within a lean team. Key Responsibilities Contribute to the development and delivery of brand marketing strategy Plan, create, and manage content across social media, email, SMS, and other channels Set up, manage, and optimise Meta Ads and other paid digital campaigns Track campaign performance through analytics and apply insights to improve results Support influencer outreach, brand partnerships, PR activity, and collaborations Develop promotional offers and campaign concepts to drive customer acquisition and retention Ensure brand consistency across all marketing output and touchpoints Coordinate and delegate social media and content tasks as needed Support the development of scalable marketing processes and infrastructure What We're Looking For Proven experience in digital marketing, brand marketing, or marketing coordination Strong working knowledge of Meta Ads (setup, management, and reporting) Experience with social media strategy, creator/influencer marketing, and partnerships Fluent in both English and Russian (written and spoken) Strong understanding of the UK market and consumer landscape Excellent organisational and self-management skills Creative, hands-on, and comfortable taking initiative in a fast-paced environment Experience in hospitality, wellness, spa, or lifestyle sectors is a strong advantage Remuneration & Working Arrangement Competitive package: £37,000. This is a remote / hybrid role on self-employment basis, with flexible working arrangements - the specific terms of engagement will be discussed with the successful candidate. We value autonomy, accountability, and results over rigid structures. How to Apply Send your CV and a brief cover letter outlining your relevant experience and why you'd be a great fit for Banya No.1.
Apr 07, 2026
Full time
Marketing Executive / Manager (Russian speaking) Please DO NOT apply without relevant Marketing Executive experience (CV will not be considered) Location: Remote / Hybrid Remuneration: £37,000 Reports to: Owner / Marketing Director About Banya No.1 Banya No.1 is a leading wellness and bathhouse brand with roots in authentic Russian banya culture, operating in London and expanding across the UK and internationally. We're looking for a proactive, creative Marketing Executive to join our small, collaborative marketing team and help drive the next phase of brand growth. The Role You'll coordinate and execute marketing activity across all brand channels - from digital campaigns and content to partnerships, PR, and promotions. Working closely with the Owner/Marketing Director, our Social Media Specialist, and our Backend Marketing Specialist (who manages systems, platforms, and marketing operations), you'll play a central role in shaping how Banya No.1 shows up online and in the market. This is a remote role suited to someone who thrives working independently, takes ownership of deliverables, and communicates clearly within a lean team. Key Responsibilities Contribute to the development and delivery of brand marketing strategy Plan, create, and manage content across social media, email, SMS, and other channels Set up, manage, and optimise Meta Ads and other paid digital campaigns Track campaign performance through analytics and apply insights to improve results Support influencer outreach, brand partnerships, PR activity, and collaborations Develop promotional offers and campaign concepts to drive customer acquisition and retention Ensure brand consistency across all marketing output and touchpoints Coordinate and delegate social media and content tasks as needed Support the development of scalable marketing processes and infrastructure What We're Looking For Proven experience in digital marketing, brand marketing, or marketing coordination Strong working knowledge of Meta Ads (setup, management, and reporting) Experience with social media strategy, creator/influencer marketing, and partnerships Fluent in both English and Russian (written and spoken) Strong understanding of the UK market and consumer landscape Excellent organisational and self-management skills Creative, hands-on, and comfortable taking initiative in a fast-paced environment Experience in hospitality, wellness, spa, or lifestyle sectors is a strong advantage Remuneration & Working Arrangement Competitive package: £37,000. This is a remote / hybrid role on self-employment basis, with flexible working arrangements - the specific terms of engagement will be discussed with the successful candidate. We value autonomy, accountability, and results over rigid structures. How to Apply Send your CV and a brief cover letter outlining your relevant experience and why you'd be a great fit for Banya No.1.
We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25
Apr 07, 2026
Full time
We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike.
Apr 07, 2026
Full time
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike.
Position: Legacy Marketing Officer (Senior) Type: Full-time (35 hours per week) Contract: Permanent Location: Office-based in London with flexible, hybrid working Salary: Starting from £35,109 per annum (inclusive of recruitment and retention allowance of £2,065). Total salary increasing to £37,174 after 12 months service and satisfactory performance. Create a future free from MS and inspire others to do the same . Gifts in wills fund almost half of the MS Society s work, powering life-changing research, campaigns and services. As our new Legacy Marketing Officer (Senior) , you ll play a leading role in growing this extraordinary form of support and deepening our relationships with the people who make it possible. If you re excited by the idea of combining creativity, empathy, and strategic thinking to deliver campaigns that genuinely change lives, this is the role for you. About us We re here for everyone affected by MS. At the MS Society, people with lived experience shape everything we do: our priorities, our campaigning, our research, and the way we support our community. We re a friendly, ambitious and collaborative team and we know that our people are our greatest strength. You ll join a charity that s moving forward with energy, compassion and purpose. About the role As Senior Legacy Marketing Officer , you ll be at the heart of our gifts in wills programme, helping to grow one of our most vital income streams. You will: Lead inspiring multi-channel legacy marketing campaigns across digital, email, social, print and direct mail Create powerful content that helps supporters understand the impact of leaving a gift in their will Plan and deliver in-person and virtual legacy events , bringing supporters closer to our work Develop strong relationships with supporters, suppliers and internal teams Champion best practice in legacy engagement , accessibility and supporter experience This role is perfect for someone who enjoys taking ownership, being creative, and working collaboratively to make a real difference. About you We re looking for someone who: has experience in gifts in wills marketing OR broader fundraising/marketing with transferable skills is confident leading projects from idea to delivery writes clearly, creatively and with empathy builds warm and trusting relationships can balance strategic thinking with hands-on delivery is motivated by making a real and lasting impact If you care deeply about meaningful supporter engagement and want to help build a future free from MS, we d love to hear from you. Closing date for applications: 9:00am on Monday 13 April 2026 Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We re a Disability Confident Employer and we re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: In the event of miscarriage or still birth To support fertility treatments For antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal Safeguarding We re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You ll need to share documents showing you re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don t have a Sponsor Licence agreement with the Home Office and aren t able to support you with your visa applications. No agencies please.
Apr 07, 2026
Full time
Position: Legacy Marketing Officer (Senior) Type: Full-time (35 hours per week) Contract: Permanent Location: Office-based in London with flexible, hybrid working Salary: Starting from £35,109 per annum (inclusive of recruitment and retention allowance of £2,065). Total salary increasing to £37,174 after 12 months service and satisfactory performance. Create a future free from MS and inspire others to do the same . Gifts in wills fund almost half of the MS Society s work, powering life-changing research, campaigns and services. As our new Legacy Marketing Officer (Senior) , you ll play a leading role in growing this extraordinary form of support and deepening our relationships with the people who make it possible. If you re excited by the idea of combining creativity, empathy, and strategic thinking to deliver campaigns that genuinely change lives, this is the role for you. About us We re here for everyone affected by MS. At the MS Society, people with lived experience shape everything we do: our priorities, our campaigning, our research, and the way we support our community. We re a friendly, ambitious and collaborative team and we know that our people are our greatest strength. You ll join a charity that s moving forward with energy, compassion and purpose. About the role As Senior Legacy Marketing Officer , you ll be at the heart of our gifts in wills programme, helping to grow one of our most vital income streams. You will: Lead inspiring multi-channel legacy marketing campaigns across digital, email, social, print and direct mail Create powerful content that helps supporters understand the impact of leaving a gift in their will Plan and deliver in-person and virtual legacy events , bringing supporters closer to our work Develop strong relationships with supporters, suppliers and internal teams Champion best practice in legacy engagement , accessibility and supporter experience This role is perfect for someone who enjoys taking ownership, being creative, and working collaboratively to make a real difference. About you We re looking for someone who: has experience in gifts in wills marketing OR broader fundraising/marketing with transferable skills is confident leading projects from idea to delivery writes clearly, creatively and with empathy builds warm and trusting relationships can balance strategic thinking with hands-on delivery is motivated by making a real and lasting impact If you care deeply about meaningful supporter engagement and want to help build a future free from MS, we d love to hear from you. Closing date for applications: 9:00am on Monday 13 April 2026 Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We re a Disability Confident Employer and we re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: In the event of miscarriage or still birth To support fertility treatments For antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal Safeguarding We re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You ll need to share documents showing you re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don t have a Sponsor Licence agreement with the Home Office and aren t able to support you with your visa applications. No agencies please.
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
Apr 07, 2026
Full time
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. A Tasker gets paid to do what they love, when and where they want - all while saving the day for someone in their city. The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. We're proactive-helping Taskers before they realize they need support. These approaches, employed at the local level, result in higher quality, more retentive, and more satisfied Taskers. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and clients come back again and again. You will be responsible for a specific set of metropolitan areas, driving key metrics for the company as well as supply alignment in those metros, which result in increased invoices and revenue. You will be the face of Taskrabbit to Taskers in your market and seen as a regional expert across the organization. What You'll Do Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle-including activation, billing, retention, and churn. Advise and/or take direct action to acquire quality Taskers when needed. Act as a regional subject-matter expert-monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance. Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle. Actively grow Tasker participation in scaled lifecycle programs to reach more Taskers. Determine the most effective communication channels to reach Taskers. Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience. Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership. Design and lead experiments to improve supply alignment and Tasker success. Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers. Lead community engagement efforts-hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community. Work crossfunctionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue. Share learnings, pitfalls, and wins with the global Tasker Operations team to improve programs and/or create new ones. Travel up to 10% for metro-specific and team events. About You Based in London with the ability to go into the office on Tuesdays and Wednesdays, with availability to potentially travel to other main regions as required. 3+ years in marketplace operations, customer success, community management, or comparable roles. Bachelor's degree or equivalent practical experience. Full professional fluency in English. A proficient user of data to derive actionable insights and make decisions. A highly effective and confident communicator and negotiator virtually, on the phone, and in person; a skilled facilitator who can engage audiences from 1 to 100. A self-starter who's opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help. A low ego collaborator who thrives in fast moving, globally distributed teams. Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives. An enthusiastic "people person" who derives joy from helping people succeed. Well organized with excellent time management and prioritization skills, and phenomenal attention to detail. Bring passion and playfulness to your work and those around you. Proficient with BI, Google Workspace, and customer success tools. Nice to Have Experience managing community programs across multiple metros or countries. SQL and Sigma proficiency. Marketplace or gig economy background. Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual base pay range for this position is £40,000 - £57,000. This range is representative of annual base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
Apr 07, 2026
Full time
Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. A Tasker gets paid to do what they love, when and where they want - all while saving the day for someone in their city. The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. We're proactive-helping Taskers before they realize they need support. These approaches, employed at the local level, result in higher quality, more retentive, and more satisfied Taskers. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and clients come back again and again. You will be responsible for a specific set of metropolitan areas, driving key metrics for the company as well as supply alignment in those metros, which result in increased invoices and revenue. You will be the face of Taskrabbit to Taskers in your market and seen as a regional expert across the organization. What You'll Do Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle-including activation, billing, retention, and churn. Advise and/or take direct action to acquire quality Taskers when needed. Act as a regional subject-matter expert-monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance. Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle. Actively grow Tasker participation in scaled lifecycle programs to reach more Taskers. Determine the most effective communication channels to reach Taskers. Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience. Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership. Design and lead experiments to improve supply alignment and Tasker success. Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience. Validate and submit bug reports when we hear issues from Taskers. Lead community engagement efforts-hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community. Work crossfunctionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue. Share learnings, pitfalls, and wins with the global Tasker Operations team to improve programs and/or create new ones. Travel up to 10% for metro-specific and team events. About You Based in London with the ability to go into the office on Tuesdays and Wednesdays, with availability to potentially travel to other main regions as required. 3+ years in marketplace operations, customer success, community management, or comparable roles. Bachelor's degree or equivalent practical experience. Full professional fluency in English. A proficient user of data to derive actionable insights and make decisions. A highly effective and confident communicator and negotiator virtually, on the phone, and in person; a skilled facilitator who can engage audiences from 1 to 100. A self-starter who's opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help. A low ego collaborator who thrives in fast moving, globally distributed teams. Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives. An enthusiastic "people person" who derives joy from helping people succeed. Well organized with excellent time management and prioritization skills, and phenomenal attention to detail. Bring passion and playfulness to your work and those around you. Proficient with BI, Google Workspace, and customer success tools. Nice to Have Experience managing community programs across multiple metros or countries. SQL and Sigma proficiency. Marketplace or gig economy background. Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual base pay range for this position is £40,000 - £57,000. This range is representative of annual base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
Link to role presentation video: Thanks for stopping by and learning more about this role at Sitemate! ️ We'd love to hear from you Overview We are looking for a Strategic Customer Success Manager to join our London team, helping drive customer onboarding, retention, and growth across a portfolio of SaaS customers in the construction industry. This role is focused on owning customer outcomes end to end, ensuring customers realise value quickly and expand their usage over time. You'll work closely with customers to configure workflows, solve problems, and embed our platform into their operations. Employment: OTE Remuneration: £77,000 (incl. Pension) Base Salary: £69,300 (incl. Pension) Commission: £7,700 (incl. Pension) About Sitemate: Sitemate builds best in class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. We've achieved strong product market fit - generating thousands of new monthly leads through word of mouth and organic marketing alone. Backed by Blackbird, Australia and New Zealand's venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting edge product design to build tools that modernise one of the world's largest and most essential industries. Life at Sitemate At Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from under represented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51. How We Work Transparency: Monthly All Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a "Life Story" from one team member - building genuine connection and understanding across our global team. High Velocity: We use best in class, integrated systems to eliminate manual work and give you the information you need to make fast, high quality decisions. Hustle: You'll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests. Autonomy: We focus on outcomes, not hours. You'll have flexibility to manage your day, with no time monitoring or unnecessary meetings. Collaboration: You'll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day. What We Offer Competitive, performance based remuneration Equity options - own a piece of what you're helping to build 20 days paid annual leave, plus sick, carer's, and compassionate leave Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support) Learning & Development - professional growth budget and transparent career plans Laptop and home office setup budget Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year Community & Connection - weekly catered lunches, global offsites, and "Life Story" sessions Equal Opportunity We're proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team's diversity is one of the greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive. Learn More About Sitemate Podcasts 2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture 2023: CMO Lance Hodgson - on accelerating your career 2022: CTO Tim Bray - on building quality features that solve real customer problems Want to know what it's like to work at Sitemate? Hear it straight from the team: People of Sitemate Read what our customers say: G2 Crowd, Trust Radius Team Offsites: 2022, 2023, 2024, 2025 Team Context Part of the Go To Market function working closely with Sales and Support High performance, fast paced environment with strong operational standards Collaborative culture with a focus on ownership, continuous improvement, and coaching Opportunity to contribute to process improvement and team development Day-to-Day Own a portfolio of customers as their primary point of contact Onboard new customers and drive successful implementation Prescribe recommendations for configuring the platform across various construction use cases Monitor account health, identify churn risks, and proactively intervene Drive product adoption, retention, and expansion opportunities Collaborate cross functionally with Sales, Product, and Support Challenges Managing a diverse portfolio of customers at different lifecycle stages Prioritising effectively in a fast paced, high expectation environment Navigating a steep learning curve in the early months Adapting to structured processes and adopting new ways of working Who This Role is For Someone who demonstrates strong ownership and consistently delivers high quality outcomes A self driven, growth oriented operator who proactively solves problems A team player who contributes to culture, coaches others, and improves processes Someone comfortable working in a fast paced SaaS environment with high standards Who This Role is Not For Candidates without prior experience in customer facing commercial roles (Customer Success, Account Management, or similar) Individuals who require close direction or prefer highly structured, low change environments Those not comfortable with pace, accountability, and continuous improvement Skills & Experience Must Have: Customer facing commercial experience (Customer Success, Account Management, or similar) Strong analytical and problem solving skills High ownership and execution capability Excellent communication and stakeholder management Ability to manage multiple priorities effectively Nice to Have: Experience in SaaS or construction technology Coaching or mentoring experience Adaptability and flexibility in fast paced environments ️ Tools Essential Tools: Microsoft Office Suite Slack Salesforce Front Confluence Loom Video conferencing (Zoom / Teams) and calendar tools (scheduling, invites) Bonus Tools: Excel Support tools (e.g. Intercom) Call recording/coaching tools (e.g. Fathom) Analytics / reporting (e.g. Power BI / Tableau) Project/task tools (e.g. Trello / Jira) First 6 Months - Success Criteria By month 6, the person will have: Successfully onboarded and managed a portfolio of customers Built strong relationships with key stakeholders across accounts Demonstrated the ability to identify and mitigate churn risks Driven measurable improvements in customer adoption and engagement Become confident in prescribing solutions and workflows within the platform Contributed to team processes and shared learnings (PLEASE Note: We do not use recruitment partners or services, so please save your time and don't reach out)
Apr 06, 2026
Full time
Link to role presentation video: Thanks for stopping by and learning more about this role at Sitemate! ️ We'd love to hear from you Overview We are looking for a Strategic Customer Success Manager to join our London team, helping drive customer onboarding, retention, and growth across a portfolio of SaaS customers in the construction industry. This role is focused on owning customer outcomes end to end, ensuring customers realise value quickly and expand their usage over time. You'll work closely with customers to configure workflows, solve problems, and embed our platform into their operations. Employment: OTE Remuneration: £77,000 (incl. Pension) Base Salary: £69,300 (incl. Pension) Commission: £7,700 (incl. Pension) About Sitemate: Sitemate builds best in class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. We've achieved strong product market fit - generating thousands of new monthly leads through word of mouth and organic marketing alone. Backed by Blackbird, Australia and New Zealand's venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting edge product design to build tools that modernise one of the world's largest and most essential industries. Life at Sitemate At Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from under represented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51. How We Work Transparency: Monthly All Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a "Life Story" from one team member - building genuine connection and understanding across our global team. High Velocity: We use best in class, integrated systems to eliminate manual work and give you the information you need to make fast, high quality decisions. Hustle: You'll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests. Autonomy: We focus on outcomes, not hours. You'll have flexibility to manage your day, with no time monitoring or unnecessary meetings. Collaboration: You'll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day. What We Offer Competitive, performance based remuneration Equity options - own a piece of what you're helping to build 20 days paid annual leave, plus sick, carer's, and compassionate leave Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support) Learning & Development - professional growth budget and transparent career plans Laptop and home office setup budget Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year Community & Connection - weekly catered lunches, global offsites, and "Life Story" sessions Equal Opportunity We're proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team's diversity is one of the greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive. Learn More About Sitemate Podcasts 2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture 2023: CMO Lance Hodgson - on accelerating your career 2022: CTO Tim Bray - on building quality features that solve real customer problems Want to know what it's like to work at Sitemate? Hear it straight from the team: People of Sitemate Read what our customers say: G2 Crowd, Trust Radius Team Offsites: 2022, 2023, 2024, 2025 Team Context Part of the Go To Market function working closely with Sales and Support High performance, fast paced environment with strong operational standards Collaborative culture with a focus on ownership, continuous improvement, and coaching Opportunity to contribute to process improvement and team development Day-to-Day Own a portfolio of customers as their primary point of contact Onboard new customers and drive successful implementation Prescribe recommendations for configuring the platform across various construction use cases Monitor account health, identify churn risks, and proactively intervene Drive product adoption, retention, and expansion opportunities Collaborate cross functionally with Sales, Product, and Support Challenges Managing a diverse portfolio of customers at different lifecycle stages Prioritising effectively in a fast paced, high expectation environment Navigating a steep learning curve in the early months Adapting to structured processes and adopting new ways of working Who This Role is For Someone who demonstrates strong ownership and consistently delivers high quality outcomes A self driven, growth oriented operator who proactively solves problems A team player who contributes to culture, coaches others, and improves processes Someone comfortable working in a fast paced SaaS environment with high standards Who This Role is Not For Candidates without prior experience in customer facing commercial roles (Customer Success, Account Management, or similar) Individuals who require close direction or prefer highly structured, low change environments Those not comfortable with pace, accountability, and continuous improvement Skills & Experience Must Have: Customer facing commercial experience (Customer Success, Account Management, or similar) Strong analytical and problem solving skills High ownership and execution capability Excellent communication and stakeholder management Ability to manage multiple priorities effectively Nice to Have: Experience in SaaS or construction technology Coaching or mentoring experience Adaptability and flexibility in fast paced environments ️ Tools Essential Tools: Microsoft Office Suite Slack Salesforce Front Confluence Loom Video conferencing (Zoom / Teams) and calendar tools (scheduling, invites) Bonus Tools: Excel Support tools (e.g. Intercom) Call recording/coaching tools (e.g. Fathom) Analytics / reporting (e.g. Power BI / Tableau) Project/task tools (e.g. Trello / Jira) First 6 Months - Success Criteria By month 6, the person will have: Successfully onboarded and managed a portfolio of customers Built strong relationships with key stakeholders across accounts Demonstrated the ability to identify and mitigate churn risks Driven measurable improvements in customer adoption and engagement Become confident in prescribing solutions and workflows within the platform Contributed to team processes and shared learnings (PLEASE Note: We do not use recruitment partners or services, so please save your time and don't reach out)
Account Manager Wakefield (Hybrid) Positive Culture Exciting Projects Variety of Benefits We are looking for an Account Manager on behalf of our client, a well-established signage business delivering for highly regarded, recognisable brands. This is not a role where you simply manage client queries or oversee activity. It's a position of ownership, where you are trusted to lead relationships, influence outcomes and take responsibility for how accounts perform. If you're currently in a role where you're close to the client but not truly leading the relationship, where decisions sit elsewhere, or where you are expected to deliver without having the clarity or control to do it properly, this is an opportunity to step into something more. In this role, you'll set the tone, bringing structure, direction and confidence to both clients and internal teams. Working with well-known brands, your ability to lead conversations, manage expectations and make informed decisions will directly impact client retention, growth and overall business performance. Key responsibilities include: Taking full ownership of key client accounts, acting as the strategic lead Leading client relationships, building trust and long-term partnerships Overseeing project delivery through Project Managers, ensuring consistency and quality Setting direction and priorities across accounts, aligning internal teams Managing performance, identifying risks and driving proactive solutions Leading client conversations around expectations, changes and opportunities Supporting forecasting, planning and commercial performance across accounts Identifying growth opportunities and driving account development To be successful in this role, you will: Have experience managing client accounts within signage, construction, fit-out or a similar environment Be confident taking ownership and leading both clients and internal teams Have strong commercial awareness and understand account performance Be a clear and confident communicator, able to influence and guide decisions Stay calm under pressure and take responsibility for outcomes Be proactive, solutions-focused and driven to improve how things are done What's in it for you: Salary £42,000 - £50,000 depending on experience Hybrid working, offering flexibility alongside a collaborative environment 25 days holiday plus bank holidays Birthday off Additional benefits and a positive, forward-thinking working environment This is a role for someone who wants to step into true account leadership, to have a voice in how things are done, and to be part of a business where strong relationships and high standards drive long-term success. Please apply with an up-to-date CV. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments. Unfortunately, due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Apr 06, 2026
Full time
Account Manager Wakefield (Hybrid) Positive Culture Exciting Projects Variety of Benefits We are looking for an Account Manager on behalf of our client, a well-established signage business delivering for highly regarded, recognisable brands. This is not a role where you simply manage client queries or oversee activity. It's a position of ownership, where you are trusted to lead relationships, influence outcomes and take responsibility for how accounts perform. If you're currently in a role where you're close to the client but not truly leading the relationship, where decisions sit elsewhere, or where you are expected to deliver without having the clarity or control to do it properly, this is an opportunity to step into something more. In this role, you'll set the tone, bringing structure, direction and confidence to both clients and internal teams. Working with well-known brands, your ability to lead conversations, manage expectations and make informed decisions will directly impact client retention, growth and overall business performance. Key responsibilities include: Taking full ownership of key client accounts, acting as the strategic lead Leading client relationships, building trust and long-term partnerships Overseeing project delivery through Project Managers, ensuring consistency and quality Setting direction and priorities across accounts, aligning internal teams Managing performance, identifying risks and driving proactive solutions Leading client conversations around expectations, changes and opportunities Supporting forecasting, planning and commercial performance across accounts Identifying growth opportunities and driving account development To be successful in this role, you will: Have experience managing client accounts within signage, construction, fit-out or a similar environment Be confident taking ownership and leading both clients and internal teams Have strong commercial awareness and understand account performance Be a clear and confident communicator, able to influence and guide decisions Stay calm under pressure and take responsibility for outcomes Be proactive, solutions-focused and driven to improve how things are done What's in it for you: Salary £42,000 - £50,000 depending on experience Hybrid working, offering flexibility alongside a collaborative environment 25 days holiday plus bank holidays Birthday off Additional benefits and a positive, forward-thinking working environment This is a role for someone who wants to step into true account leadership, to have a voice in how things are done, and to be part of a business where strong relationships and high standards drive long-term success. Please apply with an up-to-date CV. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments. Unfortunately, due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
