ROLE OVERVIEW You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas. You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK s membership thrives and aligns with our purpose, mission and vision. RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff. KEY TASKS AND RESPONSIBILITIES Regular communications and support to branches and lifesaving clubs Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond Conduct research and horizon scan for new opportunities for our members Conduct research to identify and understand potential new members and opportunities to support growth and meet need Conduct research to identify and connect with relevant external stakeholders Drive new membership onboarding, ensuring a seamless and effective experience Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns Ensure clear and concise processes are in place to support membership experience, retention and growth Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends Develop tailored marketing materials to support our membership offer and recruit new members. Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society s purpose, mission and vision. Respond to membership queries and provide an excellent service together with timely responses Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management. Manage data collection processes, including compliance requirements of membership criteria Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction Support the development and refinement of directorate strategies Lead and deliver an annual membership survey and analysis to produce meaningful feedback Ensure that all membership processes and policies are up to date Attend the RLSS UK Sports Committee Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership OTHER DUTIES & RESPONSIBILITIES Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes At least 10+ years experience in a Membership role Significant experience of working at a leadership role level ideally in a membership organisation Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders Demonstrable experience of membership retention and acquisition Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation Demonstrable experience of delivering member-focused solutions within a membership organisation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Willingness and ability to travel as required for the role including occasional evenings and weekends Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership Understanding and experience of the application of safeguarding laws WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership Closing Date 11.59pm, Sunday 1st March 2026 Interview Date First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Feb 13, 2026
Full time
ROLE OVERVIEW You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas. You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK s membership thrives and aligns with our purpose, mission and vision. RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff. KEY TASKS AND RESPONSIBILITIES Regular communications and support to branches and lifesaving clubs Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond Conduct research and horizon scan for new opportunities for our members Conduct research to identify and understand potential new members and opportunities to support growth and meet need Conduct research to identify and connect with relevant external stakeholders Drive new membership onboarding, ensuring a seamless and effective experience Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns Ensure clear and concise processes are in place to support membership experience, retention and growth Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends Develop tailored marketing materials to support our membership offer and recruit new members. Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society s purpose, mission and vision. Respond to membership queries and provide an excellent service together with timely responses Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management. Manage data collection processes, including compliance requirements of membership criteria Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction Support the development and refinement of directorate strategies Lead and deliver an annual membership survey and analysis to produce meaningful feedback Ensure that all membership processes and policies are up to date Attend the RLSS UK Sports Committee Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership OTHER DUTIES & RESPONSIBILITIES Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes At least 10+ years experience in a Membership role Significant experience of working at a leadership role level ideally in a membership organisation Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders Demonstrable experience of membership retention and acquisition Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation Demonstrable experience of delivering member-focused solutions within a membership organisation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Willingness and ability to travel as required for the role including occasional evenings and weekends Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership Understanding and experience of the application of safeguarding laws WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership Closing Date 11.59pm, Sunday 1st March 2026 Interview Date First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Marketing Manager - Commercial Events London (monthly travel to Liverpool) £50,000 - £55,000 Working arrangements: 35 hours a week. Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 3 days per week in the office Join us at the Royal College of Physicians and help shape the future of two award winning UK venues - RCP London Events and Spaces at The Spine. We're looking for a strategic, creative and data driven Marketing Manager - Commercial Events to elevate the profile, performance and commercial success of our exceptional venue portfolio. This is a pivotal role where you will lead multi channel marketing strategy, strengthen our market position, and drive revenue growth through intelligent, insight led campaigns. Why this role matters Our Meetings & Events division plays a crucial role in supporting the RCP's wider mission. With bold revenue ambitions and major investment in CRM and marketing automation, we're entering a new phase - and we're seeking a marketing leader who can translate this opportunity into measurable impact. You'll take ownership of the end to end marketing approach across both venues, shaping how we attract, nurture and convert clients through high quality storytelling, customer insight, data, and innovative digital campaigns. What you'll lead A multi year, insight driven marketing strategy that powers commercial performance. CRM led marketing, automated customer journeys and segmentation that strengthen repeat business. Digital campaigns across paid, owned and earned channels - delivering growth in brand engagement and qualified leads. High impact sales and marketing collateral that elevates our offer and supports business development. Collaborative planning with Business Development Managers to ensure aligned, integrated and measurable activity. Leadership and coaching for Sales & Marketing Executives, helping build a high performing marketing function. What we're looking for You'll thrive in this role if you are: Strategic by nature - able to design and steer long term marketing direction. Digitally confident , with experience in CRM, automation, analytics and data informed decision making. Creative and brand savvy , producing compelling content and campaigns that stand out in competitive markets. Commercially sharp , with a clear understanding of how marketing drives revenue and retention. Collaborative , working smoothly with senior stakeholders, sales colleagues and cross functional teams. A supportive leader , ready to develop and empower junior team members. How success will be measured You'll be judged on delivery and continuous optimisation of: Lead generation and conversion rates CRM automation, campaign performance and ROI Brand engagement and visibility Integrated annual sales and marketing plans across both venues Why join us? Two iconic, design led venues with national reputation A supportive culture and an organisation committed to digital transformation The chance to shape a marketing function that directly fuels meaningful impact in healthcare Hybrid working with genuine flexibility Closing date: 27 February 2026 Interviewing date: w/c 02 March 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Feb 13, 2026
Full time
Marketing Manager - Commercial Events London (monthly travel to Liverpool) £50,000 - £55,000 Working arrangements: 35 hours a week. Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 3 days per week in the office Join us at the Royal College of Physicians and help shape the future of two award winning UK venues - RCP London Events and Spaces at The Spine. We're looking for a strategic, creative and data driven Marketing Manager - Commercial Events to elevate the profile, performance and commercial success of our exceptional venue portfolio. This is a pivotal role where you will lead multi channel marketing strategy, strengthen our market position, and drive revenue growth through intelligent, insight led campaigns. Why this role matters Our Meetings & Events division plays a crucial role in supporting the RCP's wider mission. With bold revenue ambitions and major investment in CRM and marketing automation, we're entering a new phase - and we're seeking a marketing leader who can translate this opportunity into measurable impact. You'll take ownership of the end to end marketing approach across both venues, shaping how we attract, nurture and convert clients through high quality storytelling, customer insight, data, and innovative digital campaigns. What you'll lead A multi year, insight driven marketing strategy that powers commercial performance. CRM led marketing, automated customer journeys and segmentation that strengthen repeat business. Digital campaigns across paid, owned and earned channels - delivering growth in brand engagement and qualified leads. High impact sales and marketing collateral that elevates our offer and supports business development. Collaborative planning with Business Development Managers to ensure aligned, integrated and measurable activity. Leadership and coaching for Sales & Marketing Executives, helping build a high performing marketing function. What we're looking for You'll thrive in this role if you are: Strategic by nature - able to design and steer long term marketing direction. Digitally confident , with experience in CRM, automation, analytics and data informed decision making. Creative and brand savvy , producing compelling content and campaigns that stand out in competitive markets. Commercially sharp , with a clear understanding of how marketing drives revenue and retention. Collaborative , working smoothly with senior stakeholders, sales colleagues and cross functional teams. A supportive leader , ready to develop and empower junior team members. How success will be measured You'll be judged on delivery and continuous optimisation of: Lead generation and conversion rates CRM automation, campaign performance and ROI Brand engagement and visibility Integrated annual sales and marketing plans across both venues Why join us? Two iconic, design led venues with national reputation A supportive culture and an organisation committed to digital transformation The chance to shape a marketing function that directly fuels meaningful impact in healthcare Hybrid working with genuine flexibility Closing date: 27 February 2026 Interviewing date: w/c 02 March 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Growth & Monetisation in United Kingdom. This role is designed for a proactive, strategic customer advocate who thrives on driving adoption, retention, and business outcomes. You will partner with high-potential creators to guide them from idea to monetizable product, ensuring their success across the platform. The role requires a mix of empathy, commercial acumen, and analytical rigor, as you track metrics, identify friction points, and optimize engagement strategies. You will collaborate closely with Product and Marketing teams to bring the customer voice into platform development and lifecycle initiatives. This position offers autonomy, creative influence, and the opportunity to directly impact creator growth and platform success. Ideal candidates enjoy fast-paced, startup-like environments where their work drives tangible business results. Accountabilities Own a portfolio of high-potential creators, acting as their strategic partner throughout app creation and growth. Support creators with business-focused decisions on pricing, offers, packaging, and growth strategies. Troubleshoot or guide creators through backend workflows, integrations, and automations in collaboration with Product or Support. Design and optimize onboarding flows to accelerate activation, engagement, and monetization. Monitor creator health using metrics such as NRR, engagement, and behavior signals, taking proactive steps to reduce churn. Collaborate with cross-functional teams to incorporate customer insights into product and marketing initiatives. Optimize lifecycle playbooks and implement strategies to improve key customer success KPIs, including NPS, LTV, and renewals. Requirements 3+ years of experience in high-touch Customer Success or Creator Success roles, preferably in SaaS, EdTech, or the Creator Economy. Experience in startup or fast-scaling environments. Familiarity with customer lifecycle and engagement tools (Hubspot, Intercom, ChurnZero, etc.). Strong understanding of onboarding psychology, activation metrics, and customer journey segmentation. Ability to combine empathy with commercial insight, coaching creators while driving measurable outcomes. Fluent in using data to inform decisions and track success (NRR, CSAT, health scores, NPS). Comfortable with asynchronous collaboration tools (Loom, Notion, Slack) and remote documentation practices. Bonus: Interest in business building and monetisation, experience with backend workflows, integrations, or automation. Benefits Fully remote work with flexibility across US time zones Paid vacation (24 days) plus 10 additional "Celebration Days" Paid parental leave Team retreats in inspiring locations Creative autonomy with direct impact on customer success and retention Tech & co-working budget to support productivity Career coaching and growth opportunities Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 13, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Growth & Monetisation in United Kingdom. This role is designed for a proactive, strategic customer advocate who thrives on driving adoption, retention, and business outcomes. You will partner with high-potential creators to guide them from idea to monetizable product, ensuring their success across the platform. The role requires a mix of empathy, commercial acumen, and analytical rigor, as you track metrics, identify friction points, and optimize engagement strategies. You will collaborate closely with Product and Marketing teams to bring the customer voice into platform development and lifecycle initiatives. This position offers autonomy, creative influence, and the opportunity to directly impact creator growth and platform success. Ideal candidates enjoy fast-paced, startup-like environments where their work drives tangible business results. Accountabilities Own a portfolio of high-potential creators, acting as their strategic partner throughout app creation and growth. Support creators with business-focused decisions on pricing, offers, packaging, and growth strategies. Troubleshoot or guide creators through backend workflows, integrations, and automations in collaboration with Product or Support. Design and optimize onboarding flows to accelerate activation, engagement, and monetization. Monitor creator health using metrics such as NRR, engagement, and behavior signals, taking proactive steps to reduce churn. Collaborate with cross-functional teams to incorporate customer insights into product and marketing initiatives. Optimize lifecycle playbooks and implement strategies to improve key customer success KPIs, including NPS, LTV, and renewals. Requirements 3+ years of experience in high-touch Customer Success or Creator Success roles, preferably in SaaS, EdTech, or the Creator Economy. Experience in startup or fast-scaling environments. Familiarity with customer lifecycle and engagement tools (Hubspot, Intercom, ChurnZero, etc.). Strong understanding of onboarding psychology, activation metrics, and customer journey segmentation. Ability to combine empathy with commercial insight, coaching creators while driving measurable outcomes. Fluent in using data to inform decisions and track success (NRR, CSAT, health scores, NPS). Comfortable with asynchronous collaboration tools (Loom, Notion, Slack) and remote documentation practices. Bonus: Interest in business building and monetisation, experience with backend workflows, integrations, or automation. Benefits Fully remote work with flexibility across US time zones Paid vacation (24 days) plus 10 additional "Celebration Days" Paid parental leave Team retreats in inspiring locations Creative autonomy with direct impact on customer success and retention Tech & co-working budget to support productivity Career coaching and growth opportunities Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Feb 13, 2026
Full time
As the Head of Aftersales, you will provide senior leadership and strategic direction for all Aftersales operations across Porsche Retail Group, holding full accountability for sustainable revenue growth, margin optimisation, operational excellence, colleague engagement, and exceptional customer satisfaction across Service, Parts, Warranty, Bodyshop, and Insurance. As a member of the senior leadership team, you will develop and deliver the Group Aftersales strategy in line with PRG commercial objectives, Porsche Cars GB standards, FCA regulation, and the expectations of a world-class luxury customer experience. Scope Dealerships:7 locations across the Southeast of England Business Areas:Service, Parts, Warranty, Bodyshop, Insurance Key Interfaces:Head of Finance, Head of Marketing, Head of Business Development, Head of Compliance, Head of Sales, Centre Principals, Aftersales Managers,HR Manager,Porsche Cars GBRegional Managers Direct Reports:(2)Customer Contact Centre Manager, Motorsport Manager Responsibilities Support the Commercial Director in delivering PRG's overall strategy and lead the Group's aftersales direction. Develop and implement an aftersales strategy focused on growth, profitability, and customer retention. Translate Porsche Cars GB objectives into actionable Centre level plans and monitor market trends for opportunities. Partner with Marketing to deliver retention programmes, CRM re engagement, and targeted aftersales campaigns. Ensure consistent, high quality service, parts, warranty, and bodyshop operations across all Centres. Drive efficiency through capacity planning, process optimisation, and strong performance of value added products. Lead, motivate, and develop Aftersales teams, fostering a collaborative and performance driven culture. Manage customer satisfaction and retention metrics, implementing improvement actions where needed. Own the Aftersales P&L, delivering revenue, margin, KPI performance, and commercial improvement initiatives. Use data, systems, and digital tools to drive continuous improvement and advance omnichannel aftersales capability. Maintain robust FCA, regulatory, health & safety, and manufacturer compliance across all Centres. Champion PRG values and ensure delivery of a luxury customer experience aligned with Porsche brand standards. Minimum Qualifications Extensive automotive aftersales experience, including senior leadership. Proven success within luxury or premium automotive brands. Strongtrack recordof delivering revenue growth, profitability, and customer satisfaction. Sound knowledge of F&I processes, FCA regulation, health & safety, and manufacturer programmes. Full UK driving licence and willingness to travel regularly between sites. Desirable Qualifications Retail automotive multi-site or regionalmanagement experience Bachelor's degree in Business, Marketing, or Automotive Retail Management. Manufacturer Leadership Programme graduate. IMI Accreditation (e.g. IMI Level 5 Award in Automotive Management or equivalent). OEM experience and understanding of manufacturer operating models. Experience leading large, multi-site teams. In return, we offer Competitive basic salary and bonus scheme. A Porsche Electric Company Car Option of a VW Group Vehicle at preferential leasing rates 35 days holiday per year, with extra for long service Private Medical Insurance Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Centre Porsche Retail Group Head Office is located at the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state of the art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Are you an experienced CRM, Email Marketing or Lifecycle Marketing professional looking for an exciting new challenge? Our innovative e-commerce client is looking for a talented CRM Manager to shape their customer engagement strategy. This permanent opportunity, based in North Lanarkshire, offers the chance to shape lifecycle marketing, optimise automation, and directly influence growth, retention, and customer loyalty within a fast-moving brand. What you will get in your new role A competitive salary of 35,000 per annum. Hybrid working, 2 days per week in the office Company pension Employee discount Free on-site parking Responsibilities in your new role as CRM Manager As CRM Manager, you'll lead customer retention and engagement by owning and evolving the CRM roadmap in like with key trading periods, You'll plan and deliver high-performing email campaigns, build and optimse advanced Klaviyo flows, and create targeted customer segments to drive personlised communication across the lifecycle. You'll design on-brand email content, track and report on key metrics, and use data-driven insights to continiously test and improve results, and while ensuring best-practice data management and full GDPR compliance. Your personality, experience and qualifications We're looking for someone with at least 2+ years experience in a CRM, lifecycle, or email marketing role, ideally within e-commerce or retail. You'll have strong hands-on experience with platforms such as Klaviyo, particularly in building and optimising complex automated flows that drive engagement and revenue. Experience designing emails in Figma or Adobe is highly desirable, along with confidence working within structured email design systems. You'll bring a strong commercial and analytical mindset, with a solid understanding of lifecycle marketing, retention strategy, A/B testing, and revenue optimisation. Excellent written communication skills are essential, with the ability to adapt tone of voice for different audiences. An interest in gardening would be a bonus, but not essential, what matters most is curiosity and a willingness to learn the product inside out. If you're ready to make a significant impact and grow with an innovative company, apply today! Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Feb 12, 2026
Full time
Are you an experienced CRM, Email Marketing or Lifecycle Marketing professional looking for an exciting new challenge? Our innovative e-commerce client is looking for a talented CRM Manager to shape their customer engagement strategy. This permanent opportunity, based in North Lanarkshire, offers the chance to shape lifecycle marketing, optimise automation, and directly influence growth, retention, and customer loyalty within a fast-moving brand. What you will get in your new role A competitive salary of 35,000 per annum. Hybrid working, 2 days per week in the office Company pension Employee discount Free on-site parking Responsibilities in your new role as CRM Manager As CRM Manager, you'll lead customer retention and engagement by owning and evolving the CRM roadmap in like with key trading periods, You'll plan and deliver high-performing email campaigns, build and optimse advanced Klaviyo flows, and create targeted customer segments to drive personlised communication across the lifecycle. You'll design on-brand email content, track and report on key metrics, and use data-driven insights to continiously test and improve results, and while ensuring best-practice data management and full GDPR compliance. Your personality, experience and qualifications We're looking for someone with at least 2+ years experience in a CRM, lifecycle, or email marketing role, ideally within e-commerce or retail. You'll have strong hands-on experience with platforms such as Klaviyo, particularly in building and optimising complex automated flows that drive engagement and revenue. Experience designing emails in Figma or Adobe is highly desirable, along with confidence working within structured email design systems. You'll bring a strong commercial and analytical mindset, with a solid understanding of lifecycle marketing, retention strategy, A/B testing, and revenue optimisation. Excellent written communication skills are essential, with the ability to adapt tone of voice for different audiences. An interest in gardening would be a bonus, but not essential, what matters most is curiosity and a willingness to learn the product inside out. If you're ready to make a significant impact and grow with an innovative company, apply today! Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Influencer Manager Social-First Lifestyle Brand Manchester Salary up to 55k Basic A fast-scaling, social-first lifestyle brand is looking to appoint an Influencer Manager to lead and scale its TikTok Shop and affiliate ecosystem across the UK and US. This is a brand built natively for social commerce. TikTok Shop is already a major revenue driver and central to growth strategy. The opportunity here isn't to "add" influencer to the mix, it's to own and evolve a channel that directly drives commercial performance. The environment is fast moving, collaborative and ambitious. There's genuine autonomy to shape how influencer operates as the business continues to expand internationally. The Influencer Manager will own TikTok Shop affiliate strategy end-to-end, driving revenue through creator partnerships at scale. This role is heavily focused on influencer performance, creator ecosystems and commercial growth. You will: Lead and execute TikTok Shop affiliate strategy across the UK and US Build, manage and scale high-volume creator relationships through mass seeding Drive revenue via affiliate partnerships, optimising for conversion and ROAS Refine and scale creator recruitment, onboarding and retention processes Improve efficiency across PR gifting through smarter targeting and selection Optimise creator content for performance, ensuring quality at volume Work directly with TikTok account managers and platform partners Develop and mentor a junior Influencer Manager Shape the evolution of the influencer model, including longer-term partnership strategies What We're Looking For Proven in managing TikTok Shop and TikTok Affiliate ecosystems Strong native understanding of TikTok as both a content and commerce platform Deep expertise in influencer marketing, mass seeding and creator relationship building Commercial mindset, comfortable tying creator activity directly to revenue Confident managing and developing a team Confident leading strategy while remaining close to execution Comfortable operating in a fast-paced, high-volume, performance-led environment Knowledge across additional social platforms is beneficial, but TikTok-native expertise is essential. This is a standout opportunity for an Influencer Manager to take ownership of a flagship social commerce channel within a credible, high-growth lifestyle brand, with clear scope to shape strategy, scale impact and grow a team around you. Apply today to find out more. BH35358
Feb 12, 2026
Full time
Influencer Manager Social-First Lifestyle Brand Manchester Salary up to 55k Basic A fast-scaling, social-first lifestyle brand is looking to appoint an Influencer Manager to lead and scale its TikTok Shop and affiliate ecosystem across the UK and US. This is a brand built natively for social commerce. TikTok Shop is already a major revenue driver and central to growth strategy. The opportunity here isn't to "add" influencer to the mix, it's to own and evolve a channel that directly drives commercial performance. The environment is fast moving, collaborative and ambitious. There's genuine autonomy to shape how influencer operates as the business continues to expand internationally. The Influencer Manager will own TikTok Shop affiliate strategy end-to-end, driving revenue through creator partnerships at scale. This role is heavily focused on influencer performance, creator ecosystems and commercial growth. You will: Lead and execute TikTok Shop affiliate strategy across the UK and US Build, manage and scale high-volume creator relationships through mass seeding Drive revenue via affiliate partnerships, optimising for conversion and ROAS Refine and scale creator recruitment, onboarding and retention processes Improve efficiency across PR gifting through smarter targeting and selection Optimise creator content for performance, ensuring quality at volume Work directly with TikTok account managers and platform partners Develop and mentor a junior Influencer Manager Shape the evolution of the influencer model, including longer-term partnership strategies What We're Looking For Proven in managing TikTok Shop and TikTok Affiliate ecosystems Strong native understanding of TikTok as both a content and commerce platform Deep expertise in influencer marketing, mass seeding and creator relationship building Commercial mindset, comfortable tying creator activity directly to revenue Confident managing and developing a team Confident leading strategy while remaining close to execution Comfortable operating in a fast-paced, high-volume, performance-led environment Knowledge across additional social platforms is beneficial, but TikTok-native expertise is essential. This is a standout opportunity for an Influencer Manager to take ownership of a flagship social commerce channel within a credible, high-growth lifestyle brand, with clear scope to shape strategy, scale impact and grow a team around you. Apply today to find out more. BH35358
Prospectus is thrilled to be working with our client to help them recruit for a Supporter Development Retention Manager to join their team. The charity provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. This role is offered on a permanent, full-time basis with a salary of £46,784.49 per annum and the postholder will be working in a hybrid model from their offices in London. The Supporter Development Retention Manager is responsible for delivering the charity's Retention and Stewardship Programme, overseeing these communications to warm donors (under £10k), focussing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty. You will manage the implementation and delivery of the full supporter journey for warm appeal donors, including welcome journeys and lapsed reactivation journeys. They are looking for someone with demonstrable experience of working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for Retention/Stewardship products. You will have significant experience managing direct marketing mailings from concept, planning, design, print, production and postage. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Feb 12, 2026
Full time
Prospectus is thrilled to be working with our client to help them recruit for a Supporter Development Retention Manager to join their team. The charity provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. This role is offered on a permanent, full-time basis with a salary of £46,784.49 per annum and the postholder will be working in a hybrid model from their offices in London. The Supporter Development Retention Manager is responsible for delivering the charity's Retention and Stewardship Programme, overseeing these communications to warm donors (under £10k), focussing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty. You will manage the implementation and delivery of the full supporter journey for warm appeal donors, including welcome journeys and lapsed reactivation journeys. They are looking for someone with demonstrable experience of working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for Retention/Stewardship products. You will have significant experience managing direct marketing mailings from concept, planning, design, print, production and postage. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Impression Digital Impression is a multi-award winning, high growth digital marketing agency based in Nottingham, London and Manchester. We are Digital Growth Specialists helping ambitious global brands push boundaries. We define and deliver integrated digital strategies that transform our clients from market players to market leaders. As we embark on another year of accelerated growth we're looking for a Client Performance Account Director to help us lead the charge. Our agency wouldn't be what it is today without our incredible people. Our diverse team encompasses expertise across the digital landscape which enables us to accelerate change and results, driving business growth faster. Our collaborative, creative and inclusive culture helps build our reputation as a leading digital employer and we are committed to nurturing and developing people to their full potential. Recognising that we are a part of something much bigger, we're on a mission to use business as a force for good. We're actively committed to creating a positive impact for our people, planet and community. Job Summary At Impression, Account Directors are responsible for growing our clients' businesses by matching incisive strategy with the plan to deliver it. That requires strategic smarts, a detailed knowledge of media and media strategy and the ability to build transformative partnerships with clients. You will form part of the leadership structure of our Client Teams, tasked with delivery against commercial objectives and leading strategic thinking and innovation for your clients. You will support the Client Partners for some of Impression's largest and most complex accounts. You will drive our client's business growth through gaining a deep understanding of their business needs and work in partnership with the delivery teams to ensure their KPIs are met. In addition to your direct portfolio responsibilities, you will be given direct responsibilities for owning clients across the business's portfolio. Liaising with the wider business to help ensure the same level of expert service is given to these accounts. You will directly contribute to the growth of Impression by achieving high client satisfaction scores, facilitating client contract renewals and orchestrating channel growth for your clients. To achieve this, you will be a trusted advisor to each client stakeholder and hold a complete understanding of their overall business and marketing objectives. You will have a very strong working knowledge of the search marketing landscape and you will understand who to bring into the conversation at what stage. You are the internal champion for your clients, and you will strive to ensure that they get the most value from Impression. You balance this through taking accountability of the accounts profitability, and ensuring Impression meets over and under-delivery targets. Responsibilities Client Retention & Growth Work closely with senior client stakeholders to identify and solve key marketing challenges, as well as internal collaboration with other teams at Impression to produce strategy with broad buy-in and media plans. Steer Impressions relationships with key clients and build a deep understanding of the commercial drivers of their business. Work with other team members to mark senior client stakeholders. Be responsible for every stage of the campaign planning process: interpreting a client's objectives, creating measurement frameworks, writing an incisive strategy, building testing methodologies and diagnosing performance. Lead on annual planning for key clients: set strategic direction for the year ahead, socialise it amongst Impression teams and client stakeholders and build the plan for putting it into action. Lead on all cross-channel media strategy, ensuring that investment decisions made on behalf of clients are rigorously informed by all the available data. Collaborate - and provide direction to - the activation teams, ensuring all plans are complete, accurate and innovative. Responsible for audience, market and competitor intelligence projects, ensuring that work is insightful and actionable. Deliver complex marketing problem-solving; turning solutions into strategies to present back to clients. Contribute to your Team's understanding of a client's category, brand and audience. Create repeatable and distinctive ways to share that information with the wider Impression team and ensure that the way we present is always as client-centric as possible. Commercial & KPIs Drive revenue for Impression through existing account growth and contribution to business development. Act as an important contributor for pitches: work with Client Partners on setting the pitch strategy, determining the narrative and creating a framework for other contributors to use. Ensure all client work is delivered according to the budget. Build strategic relationships with senior stakeholders, acting as counsel for key decisions about marketing investment. Drive client-centric solutions that exceed expectations and deliver tangible business value. High-Performing Culture, Team Collaboration and Inclusion Manage a client team within a client pod. Ensure all client work delivered to clients is of the highest quality and market-leading. Contribute to a culture of continuous development within the client team, and help to advance our product and offer to clients. Give feedback on requirements for training, working with Client Partners to ensure availability of required resources. Represent Impression at industry events, public speaking and thought leadership. Be a champion of Impression's values and culture, fostering a positive and inclusive work environment. Represent Impression with integrity and professionalism, both internally and externally. Competently manage your client portfolio. Have a solid understanding of the digital services we offer in order to confidently be able to discuss activity and opportunities with clients. Confidently talk clients through growth opportunities that could benefit their business and increase retainer value for Impression. Recognising where process is lacking or need improving and raising to your line manager, contributing to the creation of new processes where required. Be able to pull client insights and tangible data points, which helps articulate clients performance. Support on the management of Impression's most complex and high-value accounts, with little additional support required. Fully understand and follow Impression / CP processes and support the department by undertaking process work (updating/creating/rolling out processes). Confidently act as a first point of escalation for your team on client and work challenges, and consistently support problem-solving and resolution. Skills Full funnel marketing knowledge a must Hands on experience analysing data and spotting opportunities in a range of platforms, including: GA4 (essential) Google Search Console (essential) Google Ads Google CM360 and DV360 Exceptional interpersonal skills in order to quickly build solid relationships with clients and internal teams. A positive and creative thinker, with a passion for all things digital. Ability to lead and inspire others, internally and externally. Exceptional attention to detail and pride in any work produced. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Lives and breathes Impression values. Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands. A desire to learn new skills. Ability to think and act independently as well as collaboratively. Staying calm under pressure and demonstrating empathy and understanding to help clients who may be frustrated. Adopts a range of influencing and negotiation styles to deal with objections/challenges internally and externally. Not ticking all the boxes? Don't worry, here at Impression we promote a culture of learning and development so we'll help you out! There is research to suggest that women and people of colour are less likely to apply for roles in which they don't meet 100% of the requirements but at Impression we want to ensure everyone is encouraged to apply with us. Equity, diversity and inclusion are integral to Impression's recruitment process and we are committed to ensuring your experience with us is equal, fair and non-discriminatory. Salary from £46,600 - £50,900 depending on experience (+£6k London Weighting if you live in the Greater London area) Please note, this role is a hybrid role, in line with our flexible working policy. We look to hire candidates who are no more than a 90 minute journey away from our office locations to ensure your personal time is protected and that you're able to travel into the office when necessary. What makes us different We are proud to be listed on the "Flexa 100" Most Flexible Companies to work for and to be officially recognised as a Great Place to Work . Join us on our high-growth journey and be part of a culture that prioritises your health, wellbeing and personal development. Alongside our amazing culture, here's what else makes us standout as a great employer: . click apply for full job details
Feb 12, 2026
Full time
Impression Digital Impression is a multi-award winning, high growth digital marketing agency based in Nottingham, London and Manchester. We are Digital Growth Specialists helping ambitious global brands push boundaries. We define and deliver integrated digital strategies that transform our clients from market players to market leaders. As we embark on another year of accelerated growth we're looking for a Client Performance Account Director to help us lead the charge. Our agency wouldn't be what it is today without our incredible people. Our diverse team encompasses expertise across the digital landscape which enables us to accelerate change and results, driving business growth faster. Our collaborative, creative and inclusive culture helps build our reputation as a leading digital employer and we are committed to nurturing and developing people to their full potential. Recognising that we are a part of something much bigger, we're on a mission to use business as a force for good. We're actively committed to creating a positive impact for our people, planet and community. Job Summary At Impression, Account Directors are responsible for growing our clients' businesses by matching incisive strategy with the plan to deliver it. That requires strategic smarts, a detailed knowledge of media and media strategy and the ability to build transformative partnerships with clients. You will form part of the leadership structure of our Client Teams, tasked with delivery against commercial objectives and leading strategic thinking and innovation for your clients. You will support the Client Partners for some of Impression's largest and most complex accounts. You will drive our client's business growth through gaining a deep understanding of their business needs and work in partnership with the delivery teams to ensure their KPIs are met. In addition to your direct portfolio responsibilities, you will be given direct responsibilities for owning clients across the business's portfolio. Liaising with the wider business to help ensure the same level of expert service is given to these accounts. You will directly contribute to the growth of Impression by achieving high client satisfaction scores, facilitating client contract renewals and orchestrating channel growth for your clients. To achieve this, you will be a trusted advisor to each client stakeholder and hold a complete understanding of their overall business and marketing objectives. You will have a very strong working knowledge of the search marketing landscape and you will understand who to bring into the conversation at what stage. You are the internal champion for your clients, and you will strive to ensure that they get the most value from Impression. You balance this through taking accountability of the accounts profitability, and ensuring Impression meets over and under-delivery targets. Responsibilities Client Retention & Growth Work closely with senior client stakeholders to identify and solve key marketing challenges, as well as internal collaboration with other teams at Impression to produce strategy with broad buy-in and media plans. Steer Impressions relationships with key clients and build a deep understanding of the commercial drivers of their business. Work with other team members to mark senior client stakeholders. Be responsible for every stage of the campaign planning process: interpreting a client's objectives, creating measurement frameworks, writing an incisive strategy, building testing methodologies and diagnosing performance. Lead on annual planning for key clients: set strategic direction for the year ahead, socialise it amongst Impression teams and client stakeholders and build the plan for putting it into action. Lead on all cross-channel media strategy, ensuring that investment decisions made on behalf of clients are rigorously informed by all the available data. Collaborate - and provide direction to - the activation teams, ensuring all plans are complete, accurate and innovative. Responsible for audience, market and competitor intelligence projects, ensuring that work is insightful and actionable. Deliver complex marketing problem-solving; turning solutions into strategies to present back to clients. Contribute to your Team's understanding of a client's category, brand and audience. Create repeatable and distinctive ways to share that information with the wider Impression team and ensure that the way we present is always as client-centric as possible. Commercial & KPIs Drive revenue for Impression through existing account growth and contribution to business development. Act as an important contributor for pitches: work with Client Partners on setting the pitch strategy, determining the narrative and creating a framework for other contributors to use. Ensure all client work is delivered according to the budget. Build strategic relationships with senior stakeholders, acting as counsel for key decisions about marketing investment. Drive client-centric solutions that exceed expectations and deliver tangible business value. High-Performing Culture, Team Collaboration and Inclusion Manage a client team within a client pod. Ensure all client work delivered to clients is of the highest quality and market-leading. Contribute to a culture of continuous development within the client team, and help to advance our product and offer to clients. Give feedback on requirements for training, working with Client Partners to ensure availability of required resources. Represent Impression at industry events, public speaking and thought leadership. Be a champion of Impression's values and culture, fostering a positive and inclusive work environment. Represent Impression with integrity and professionalism, both internally and externally. Competently manage your client portfolio. Have a solid understanding of the digital services we offer in order to confidently be able to discuss activity and opportunities with clients. Confidently talk clients through growth opportunities that could benefit their business and increase retainer value for Impression. Recognising where process is lacking or need improving and raising to your line manager, contributing to the creation of new processes where required. Be able to pull client insights and tangible data points, which helps articulate clients performance. Support on the management of Impression's most complex and high-value accounts, with little additional support required. Fully understand and follow Impression / CP processes and support the department by undertaking process work (updating/creating/rolling out processes). Confidently act as a first point of escalation for your team on client and work challenges, and consistently support problem-solving and resolution. Skills Full funnel marketing knowledge a must Hands on experience analysing data and spotting opportunities in a range of platforms, including: GA4 (essential) Google Search Console (essential) Google Ads Google CM360 and DV360 Exceptional interpersonal skills in order to quickly build solid relationships with clients and internal teams. A positive and creative thinker, with a passion for all things digital. Ability to lead and inspire others, internally and externally. Exceptional attention to detail and pride in any work produced. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Lives and breathes Impression values. Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands. A desire to learn new skills. Ability to think and act independently as well as collaboratively. Staying calm under pressure and demonstrating empathy and understanding to help clients who may be frustrated. Adopts a range of influencing and negotiation styles to deal with objections/challenges internally and externally. Not ticking all the boxes? Don't worry, here at Impression we promote a culture of learning and development so we'll help you out! There is research to suggest that women and people of colour are less likely to apply for roles in which they don't meet 100% of the requirements but at Impression we want to ensure everyone is encouraged to apply with us. Equity, diversity and inclusion are integral to Impression's recruitment process and we are committed to ensuring your experience with us is equal, fair and non-discriminatory. Salary from £46,600 - £50,900 depending on experience (+£6k London Weighting if you live in the Greater London area) Please note, this role is a hybrid role, in line with our flexible working policy. We look to hire candidates who are no more than a 90 minute journey away from our office locations to ensure your personal time is protected and that you're able to travel into the office when necessary. What makes us different We are proud to be listed on the "Flexa 100" Most Flexible Companies to work for and to be officially recognised as a Great Place to Work . Join us on our high-growth journey and be part of a culture that prioritises your health, wellbeing and personal development. Alongside our amazing culture, here's what else makes us standout as a great employer: . click apply for full job details
To you, a Marketing dashboard is like a piano score was to Beethoven. And who is that getting themselves in the backseat of the car to join a sales call? You, of course! You care just as much about nurturing existing customers as you do about winning new ones. You can call a key partner in the morning, plan our next customer event before lunch and finish off the day tweaking your latest campaign. See that person in the bathroom mirror every morning? Excellent. We're looking for a senior UK marketing lead - a hands on, commercial operator who thrives at the intersection of marketing, sales, partnerships, and customer marketing. Your mission is to ensure that as many British nursery owners and managers as possible know that Famly is the only platform worth using to run their business - and that existing customers continue to see, feel, and get value from Famly every single day. And who are Famly? We're on a mission to close the collaboration gap in early childhood. So we're building the world's most collaborative Early Childhood Platform - a software platform for the adults in a young child's life to connect, share their workload, and learn about early childhood. Basically, Famly makes life easier for educators and families so that they can get back to what matters. By driving and executing our UK marketing priorities, you'll operate in a market where Famly is already the dominant player, with almost 30% of nurseries using our platform. You'll be collaborating closely with the sales, customer success, and product teams to drive awareness and growth, while deepening customer relationships and supporting engagement, retention, and expansion. The role will initially be a maternity cover for Head of UK Marketing with the strong possibility to transition into a permanent position elsewhere in the Famly marketing org once the Head of UK Marketing returns from maternity leave. We're looking for someone based in London. What you'll be doing: Translate UK business goals into clear marketing priorities and campaigns that drive awareness, leads, adoption, and retention Develop and execute the UK marketing strategy across acquisition, customer marketing, and local presence Work closely with Sales and Customer Success to align marketing with the full customer lifecycle Support customer communication, education, and engagement initiatives in collaboration with our global customer marketing efforts Support our global Brand Director in understanding and implementing positioning and messaging Collaborate with our centralised revenue team to improve funnel efficiency and customer value Understand what makes UK nursery owners and directors tick Develop and manage marketing relationships with key industry experts and partners Support the planning of events, partnerships, local campaigns, and community efforts. Ideate and help support campaigns together with our global brand team Collaborate with a team of 15+ creative and digital marketing specialists Act as the voice of the UK market in global planning, bringing customer insight, market trends, and feedback into the room You'll thrive in this role if you: Have experience leading marketing at a nursery group or early childhood supplier OR Have 5+ years owning and executing field marketing and local marketing initiatives in close collaboration with sales teams Understand SaaS and its general GTM model Have proven experience in significantly generating revenue for the business Comfortable working with HubSpot, GA4, Clarity, Webflow, performance marketing channel analysis Have experience building demand gen and lifecycle strategies, allocating budgets, and running experiments Enjoy working closely with Sales and Customer Success, translating real customer needs into marketing action Consider yourself proactive - good at remembering to loop back on tasks, and spotting problems. Have a massive bias for action. You're good at context switching, preferring to work on lots of different things at once. You happily change your mind with new information. You give a damn about early childhood and want to give a better start to life to millions of children. You're comfortable being the most senior marketing presence in a market, without needing a big team or heavy structure around you While we'd love someone who has experience in the arena doing this type of work, we appreciate that everyone brings something unique. If you don't tick every box above, never mind - apply anyway. We'd still love to read your application. And who are Famly? You're probably wondering at this stage, and Famly are ? Well, it all began when our co founder Henrik's daughter was ready to start at kindergarten. He couldn't believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper 'parent' books they exchanged once a month just weren't cutting it. Together with his friend, our co founder and CEO Anders, they set about solving that. These days, the 180 of us building Famly talk about trying to do one thing. Giving children the best possible start to life. Or rather, making it easier for the 9,000 nurseries who use Famly every day to that, on our behalf. We do it with the world's first Early Childhood Platform, software that brings over a million parents closer to their child's day while they're away from them. We also make financial, pedagogical, and planning tools for more than 100,000 early years professionals in the UK, US, Germany and 15 other countries, saving them hours and reducing their admin stress. Ultimately, that gives them more time and headspace for the little ones that really matter. The interview process looks like: Interview with a People Partner Logical test Interview with our CMO and current head of UK Marketing Case assignment Presentation of the case and interview with the hiring committee consisting of UK General Manager Director of Revenue Marketing Senior Director of Brand and Comms You'll love working here because: We offer a competitive pension, private health insurance, and paid maternity/paternity leave. A clear career framework and coaching to make sure you're growing, a $1000 personal development budget and a 'We'll buy you any book you want' policy. We're all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine. One of our key beliefs to 'make your colleagues shine' is all about breaking down silos, celebrating one another, and staying connected across departments, offices, and oceans. We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks. Top notch work equipment (including noise cancelling headphones for those focus periods!). A great team, building a great culture together in person 4 days a week. We're looking to fill the position as soon as possible, so get your application in today by sending us: Your CV A cover letter covering what speaks to you about the role and what you can bring - in any form you like (written or told) We look forward to hearing from you! Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
Feb 12, 2026
Full time
To you, a Marketing dashboard is like a piano score was to Beethoven. And who is that getting themselves in the backseat of the car to join a sales call? You, of course! You care just as much about nurturing existing customers as you do about winning new ones. You can call a key partner in the morning, plan our next customer event before lunch and finish off the day tweaking your latest campaign. See that person in the bathroom mirror every morning? Excellent. We're looking for a senior UK marketing lead - a hands on, commercial operator who thrives at the intersection of marketing, sales, partnerships, and customer marketing. Your mission is to ensure that as many British nursery owners and managers as possible know that Famly is the only platform worth using to run their business - and that existing customers continue to see, feel, and get value from Famly every single day. And who are Famly? We're on a mission to close the collaboration gap in early childhood. So we're building the world's most collaborative Early Childhood Platform - a software platform for the adults in a young child's life to connect, share their workload, and learn about early childhood. Basically, Famly makes life easier for educators and families so that they can get back to what matters. By driving and executing our UK marketing priorities, you'll operate in a market where Famly is already the dominant player, with almost 30% of nurseries using our platform. You'll be collaborating closely with the sales, customer success, and product teams to drive awareness and growth, while deepening customer relationships and supporting engagement, retention, and expansion. The role will initially be a maternity cover for Head of UK Marketing with the strong possibility to transition into a permanent position elsewhere in the Famly marketing org once the Head of UK Marketing returns from maternity leave. We're looking for someone based in London. What you'll be doing: Translate UK business goals into clear marketing priorities and campaigns that drive awareness, leads, adoption, and retention Develop and execute the UK marketing strategy across acquisition, customer marketing, and local presence Work closely with Sales and Customer Success to align marketing with the full customer lifecycle Support customer communication, education, and engagement initiatives in collaboration with our global customer marketing efforts Support our global Brand Director in understanding and implementing positioning and messaging Collaborate with our centralised revenue team to improve funnel efficiency and customer value Understand what makes UK nursery owners and directors tick Develop and manage marketing relationships with key industry experts and partners Support the planning of events, partnerships, local campaigns, and community efforts. Ideate and help support campaigns together with our global brand team Collaborate with a team of 15+ creative and digital marketing specialists Act as the voice of the UK market in global planning, bringing customer insight, market trends, and feedback into the room You'll thrive in this role if you: Have experience leading marketing at a nursery group or early childhood supplier OR Have 5+ years owning and executing field marketing and local marketing initiatives in close collaboration with sales teams Understand SaaS and its general GTM model Have proven experience in significantly generating revenue for the business Comfortable working with HubSpot, GA4, Clarity, Webflow, performance marketing channel analysis Have experience building demand gen and lifecycle strategies, allocating budgets, and running experiments Enjoy working closely with Sales and Customer Success, translating real customer needs into marketing action Consider yourself proactive - good at remembering to loop back on tasks, and spotting problems. Have a massive bias for action. You're good at context switching, preferring to work on lots of different things at once. You happily change your mind with new information. You give a damn about early childhood and want to give a better start to life to millions of children. You're comfortable being the most senior marketing presence in a market, without needing a big team or heavy structure around you While we'd love someone who has experience in the arena doing this type of work, we appreciate that everyone brings something unique. If you don't tick every box above, never mind - apply anyway. We'd still love to read your application. And who are Famly? You're probably wondering at this stage, and Famly are ? Well, it all began when our co founder Henrik's daughter was ready to start at kindergarten. He couldn't believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper 'parent' books they exchanged once a month just weren't cutting it. Together with his friend, our co founder and CEO Anders, they set about solving that. These days, the 180 of us building Famly talk about trying to do one thing. Giving children the best possible start to life. Or rather, making it easier for the 9,000 nurseries who use Famly every day to that, on our behalf. We do it with the world's first Early Childhood Platform, software that brings over a million parents closer to their child's day while they're away from them. We also make financial, pedagogical, and planning tools for more than 100,000 early years professionals in the UK, US, Germany and 15 other countries, saving them hours and reducing their admin stress. Ultimately, that gives them more time and headspace for the little ones that really matter. The interview process looks like: Interview with a People Partner Logical test Interview with our CMO and current head of UK Marketing Case assignment Presentation of the case and interview with the hiring committee consisting of UK General Manager Director of Revenue Marketing Senior Director of Brand and Comms You'll love working here because: We offer a competitive pension, private health insurance, and paid maternity/paternity leave. A clear career framework and coaching to make sure you're growing, a $1000 personal development budget and a 'We'll buy you any book you want' policy. We're all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine. One of our key beliefs to 'make your colleagues shine' is all about breaking down silos, celebrating one another, and staying connected across departments, offices, and oceans. We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks. Top notch work equipment (including noise cancelling headphones for those focus periods!). A great team, building a great culture together in person 4 days a week. We're looking to fill the position as soon as possible, so get your application in today by sending us: Your CV A cover letter covering what speaks to you about the role and what you can bring - in any form you like (written or told) We look forward to hearing from you! Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ( ) Barry's is the Best Workout in the WorldTM . Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and Head Office. Title: Assistant General Manager £33,611 per annum Reports To: General Manager Department: Operations Work Location: London East Position Summary As the Assistant General Manager, you'll work in partnership with the General Manager (GM) to lead and support the day-to-day operations, team performance, and client experience of your studio. You are second in command, playing a critical role in driving studio success across client acquisition, retention, and engagement. You'll contribute to a high-performing, people-first culture by helping to recruit, coach, and motivate the in-studio team while ensuring Barry's values and hospitality standards are consistently brought to life. This role is both operational and community-focused, requiring strong leadership, a client-centric mindset, and a hands-on approach to building and nurturing an exceptional studio environment. The ability to consistently and reliably perform the following duties is essential and necessary to accomplish the central purposes and requirements of this position: Client Experience & Community Deliver Barry's brand vision in-studio, ensuring an exceptional and consistent client journey at all touchpoints Support all client experience processes, including first-timer protocols, feedback responses, and loyalty programs Coach and develop studio teams to uphold Barry's hospitality standards, client service expectations, and in-studio etiquette Execute milestone, surprise-and-delight, and loyalty activations that enhance client retention and studio culture Assist with special event planning and local engagement activations Support delivery of national and regional marketing campaigns and work to meet client acquisition and attendance targets Contribute to growing and maintaining a strong local community and foster meaningful connections with clients and team members Studio Operations Maintain a 40-hour weekly presence, leading from the front and supporting the GM with studio coverage and floor management Oversee daily studio operations including opening/closing duties, class check-ins, and overall presentation of the space Support the GM in ensuring the studio achieves business performance KPIs and compliance with company standards Take an active role in managing studio resources and inventory across Fuel Bar, Retail, and Red Room areas Assist with staff scheduling, holiday cover, and emergency shift support Conduct or support weekly/monthly operational and health & safety checks, escalating issues appropriately Partner with the GM on facility upkeep, reporting maintenance needs, and ensuring the studio environment is clean, safe, and brand-aligned Act as the primary point of contact in the GM's absence, reporting to the Director, Operations where needed Support with recruiting, onboarding, and developing team members, helping to create a strong talent pipeline Coach and supervise studio staff during shifts, role modeling Barry's values and service standards Deliver feedback, support skill development, and foster a collaborative, high-performing team culture Ensure studio communications are shared effectively and company updates are cascaded to all in-studio employees Promote a sense of pride, inclusivity, and ownership among the team Culture & Brand Representation Embody Barry's mission and values daily, both in-studio and within the wider fitness and local community Promote and enhance team engagement, contributing to a positive studio environment Take an active role in studio-based celebrations, recognitions, and regional initiatives Serve as an ambassador of the Barry's brand in all interactions-client-facing and internal Drives Results: Creates new and innovative ways to achieve business success. Is persistent in challenging the status quo and elevating the everyday to create higher levels of performance Accountability: Holds itself and team responsible for required actions and behaviors. Consistently enforces team accountability to their designated tasks and role expectations while meeting collective team and company goals. Acts as a decisive leader who owns failure in a productive, fact-based manner Client Focus: Anticipates client needs and provides services that are beyond client expectations. Uses client insights to drive and guide the development of new services, initiatives or programs. Serves as a strategic partner to build, grow and maintain long lasting relationships with key clients Authority and High Level Requirements Employees in this position: Have the authority, in the interest of the Company and exercising their own independent judgement to hire, discipline, transfer, promote or terminate other employees. Are responsible for managing the Studio department/division/function of the assigned region. Must draw upon advanced knowledge in the field of Operations/Management to perform essential job functions of this position. 2+ years of leadership experience in a client facing, operations driven environment (fitness, retail, hospitality, or related field) Proven ability to manage, motivate, and develop diverse teams in high volume settings Operational and analytical mindset with strong attention to detail and performance metrics Exceptional interpersonal, communication, and problem solving skills A passion for health, wellness, and creating meaningful client connections Availability to work a flexible schedule including evenings, weekends, and holidays as needed The following skills and abilities are necessary to carry out the above listed essential job duties of this position: 1-3 years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.). Bachelor's degree or equivalent experience. Availability for full time work during non traditional hours, including early mornings, late evenings, weekends, and holidays. Ability to train, lead, motivate, and delegate to a team of employees. Ability to handle multiple projects in a fast paced environment and in a time sensitive environment. Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients. Exceptional written and oral communication, organization, and time management skills. Detail oriented mindset, with an eye for customer satisfaction. Proven dependability and reliability. Friendly, outgoing personality and can do, optimistic attitude. Professional in appearance and behavior at all times. Enthusiasm for the Barry's brand. Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds. Disclaimer This job description indicates in general terms the type and level of worked performed as well as the typical responsibilities of employees in this role. The duties described are not intended to be all inclusive to any specific employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. An ability to competently perform all the essential duties of the functions of the position (as described above), with or without reasonable accommodation, is a basic requirement of all positions at Barry's. Management reserves the right to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Feb 12, 2026
Full time
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ( ) Barry's is the Best Workout in the WorldTM . Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and Head Office. Title: Assistant General Manager £33,611 per annum Reports To: General Manager Department: Operations Work Location: London East Position Summary As the Assistant General Manager, you'll work in partnership with the General Manager (GM) to lead and support the day-to-day operations, team performance, and client experience of your studio. You are second in command, playing a critical role in driving studio success across client acquisition, retention, and engagement. You'll contribute to a high-performing, people-first culture by helping to recruit, coach, and motivate the in-studio team while ensuring Barry's values and hospitality standards are consistently brought to life. This role is both operational and community-focused, requiring strong leadership, a client-centric mindset, and a hands-on approach to building and nurturing an exceptional studio environment. The ability to consistently and reliably perform the following duties is essential and necessary to accomplish the central purposes and requirements of this position: Client Experience & Community Deliver Barry's brand vision in-studio, ensuring an exceptional and consistent client journey at all touchpoints Support all client experience processes, including first-timer protocols, feedback responses, and loyalty programs Coach and develop studio teams to uphold Barry's hospitality standards, client service expectations, and in-studio etiquette Execute milestone, surprise-and-delight, and loyalty activations that enhance client retention and studio culture Assist with special event planning and local engagement activations Support delivery of national and regional marketing campaigns and work to meet client acquisition and attendance targets Contribute to growing and maintaining a strong local community and foster meaningful connections with clients and team members Studio Operations Maintain a 40-hour weekly presence, leading from the front and supporting the GM with studio coverage and floor management Oversee daily studio operations including opening/closing duties, class check-ins, and overall presentation of the space Support the GM in ensuring the studio achieves business performance KPIs and compliance with company standards Take an active role in managing studio resources and inventory across Fuel Bar, Retail, and Red Room areas Assist with staff scheduling, holiday cover, and emergency shift support Conduct or support weekly/monthly operational and health & safety checks, escalating issues appropriately Partner with the GM on facility upkeep, reporting maintenance needs, and ensuring the studio environment is clean, safe, and brand-aligned Act as the primary point of contact in the GM's absence, reporting to the Director, Operations where needed Support with recruiting, onboarding, and developing team members, helping to create a strong talent pipeline Coach and supervise studio staff during shifts, role modeling Barry's values and service standards Deliver feedback, support skill development, and foster a collaborative, high-performing team culture Ensure studio communications are shared effectively and company updates are cascaded to all in-studio employees Promote a sense of pride, inclusivity, and ownership among the team Culture & Brand Representation Embody Barry's mission and values daily, both in-studio and within the wider fitness and local community Promote and enhance team engagement, contributing to a positive studio environment Take an active role in studio-based celebrations, recognitions, and regional initiatives Serve as an ambassador of the Barry's brand in all interactions-client-facing and internal Drives Results: Creates new and innovative ways to achieve business success. Is persistent in challenging the status quo and elevating the everyday to create higher levels of performance Accountability: Holds itself and team responsible for required actions and behaviors. Consistently enforces team accountability to their designated tasks and role expectations while meeting collective team and company goals. Acts as a decisive leader who owns failure in a productive, fact-based manner Client Focus: Anticipates client needs and provides services that are beyond client expectations. Uses client insights to drive and guide the development of new services, initiatives or programs. Serves as a strategic partner to build, grow and maintain long lasting relationships with key clients Authority and High Level Requirements Employees in this position: Have the authority, in the interest of the Company and exercising their own independent judgement to hire, discipline, transfer, promote or terminate other employees. Are responsible for managing the Studio department/division/function of the assigned region. Must draw upon advanced knowledge in the field of Operations/Management to perform essential job functions of this position. 2+ years of leadership experience in a client facing, operations driven environment (fitness, retail, hospitality, or related field) Proven ability to manage, motivate, and develop diverse teams in high volume settings Operational and analytical mindset with strong attention to detail and performance metrics Exceptional interpersonal, communication, and problem solving skills A passion for health, wellness, and creating meaningful client connections Availability to work a flexible schedule including evenings, weekends, and holidays as needed The following skills and abilities are necessary to carry out the above listed essential job duties of this position: 1-3 years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.). Bachelor's degree or equivalent experience. Availability for full time work during non traditional hours, including early mornings, late evenings, weekends, and holidays. Ability to train, lead, motivate, and delegate to a team of employees. Ability to handle multiple projects in a fast paced environment and in a time sensitive environment. Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients. Exceptional written and oral communication, organization, and time management skills. Detail oriented mindset, with an eye for customer satisfaction. Proven dependability and reliability. Friendly, outgoing personality and can do, optimistic attitude. Professional in appearance and behavior at all times. Enthusiasm for the Barry's brand. Ability to kneel, bend, reach, climb, and stand for long durations of time. Ability to move and lift equipment and supplies of 30+ pounds. Disclaimer This job description indicates in general terms the type and level of worked performed as well as the typical responsibilities of employees in this role. The duties described are not intended to be all inclusive to any specific employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. An ability to competently perform all the essential duties of the functions of the position (as described above), with or without reasonable accommodation, is a basic requirement of all positions at Barry's. Management reserves the right to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. The Communications Directorate is a multi-disciplinary team delivering the Home Office's communications strategy. We are insight-led and results-driven, and our marketing campaigns support strategic objectives using a wide range of channels. We seek to provide high quality media, rebuttal and social media services. Our Internal Communications team supports employee engagement and business transformation. Home Office Communications is insight-led, results-driven, multi-disciplinary team, and our marketing campaigns support strategic objectives using a wide range of channels. You will join a multi-disciplinary team with colleagues based across the UK, working together to deliver the Home Office's communications strategy. We believe a positive, open and supportive culture is essential to help everyone deliver their best work. We value diversity and provide an inclusive and encouraging environment for our team members. We nurture our talent and offer a broad range of learning and development opportunities to help you fulfil your potential. Job description The post will sit in the directorate's specialist marketing team who work on a range of campaigns to inform the public and/or change attitudes and behaviours, targeting a range of audiences across all media channels. As well as the opportunity to work on campaigns that improve lives and the safety and security of the UK, the successful candidate will work with some of the best media and creative agencies in the business. We are seeking an experienced and passionate Senior Marketing Manager to develop and implement marketing strategies in support of the Home Secretary's priority areas. You will have strong experience in a communications delivery role and expertise in developing and delivering integrated paid-for marketing campaigns. The successful candidate will bring experience of leading campaign activity from initial research through strategic development, creative and media planning and implementation and evaluation. They will have excellent marketing skills as well as the ability to build strong relationships with a diverse range of audiences and stakeholders. It is essential that candidates are highly organised, with an ability to work autonomously and prioritise effectively. Strong project management skills will be key. In addition, candidates should have experience of accurately managing budgets, including forecasting future spend. Key Responsibilities: Campaign development: sourcing and analysing insight to set KPIs, define audiences and inform creative and media plans. Internal and external stakeholder management: including securing approval of plans with ministers and GCS, and collaboration with policy colleagues and other specialist communications teams. Agency management: briefing, approval and evaluation of communications agency work. Implementation of communications plans: including advertising production, PR, delivery, partnerships and paid media plans. Evaluation: close working with the Insight team and research agencies to set, measure and report on KPIs and analyse results to improve future campaigns. Budget management: accurate management of campaign budgets including forecasting and payments. Contribute to development of the Marketing team: seek opportunities to promote the work of the Marketing team and improve knowledge and skills within the team. Line Management The role is likely to involve line management of Marketing Manager(s), so experience of staff management and delivery through others would be beneficial. Working Pattern This role is available on a full-time basis with the option of compressed hours working . This role is also suitable for part-time working hours, with a minimum requirement to work 4 days / 29.6 hours per week due to business requirements. We encourage applications from candidates who wish to work part-time ; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location. Person specification Essential Criteria: Experience working on multi-channel marketing campaigns from brief to delivery, including agency briefing and management, budget oversight and forecasting, creative strategy and aptitude for developing propositions, messaging and production of creative assets in various formats, media strategy, planning and implementation of integrated multi-channel media campaigns and public relations strategy and activation, including partnerships. Experience of sourcing, analysing and prioritising relevant sources of data and insight to inform campaign development and objectives as well as managing a range of data and methodologies for campaign evaluation to demonstrate impact. Demonstrated ability to lead projects independently, managing all stages of campaign delivery and directing others where required to achieve successful outcomes. Ability to collaborate with a range of internal teams and external stakeholders, who may have conflicting priorities and interests. A track record of influencing at a senior level to secure buy-in to proposals. Experienced in managing agency delivery, from briefing to performance oversight. Excellent project management skills, with the ability to work at pace across multiple priorities and experience of managing substantial budgets. Desirable Criteria: A formal marketing qualification, eg CIM, is desirable but not essential. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing We only ask for evidence of these behaviours on your application form: Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Insight Ideas Implementation Impact Benefits In addition to your salary, a career with the Home Office offers a range of benefits, including: A Civil Service pension with an employer contribution of 28.97%. In-year reward scheme for one-off or sustained exceptional personal or team achievements. 25 days annual leave on appointment, rising with service to 30 days. Eight days of public holidays, plus one additional privilege day. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office. Recruitment and Retention Allowance (RRA): The role attracts a Recruitment and Retention Allowance of £3800.
Feb 12, 2026
Full time
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. The Communications Directorate is a multi-disciplinary team delivering the Home Office's communications strategy. We are insight-led and results-driven, and our marketing campaigns support strategic objectives using a wide range of channels. We seek to provide high quality media, rebuttal and social media services. Our Internal Communications team supports employee engagement and business transformation. Home Office Communications is insight-led, results-driven, multi-disciplinary team, and our marketing campaigns support strategic objectives using a wide range of channels. You will join a multi-disciplinary team with colleagues based across the UK, working together to deliver the Home Office's communications strategy. We believe a positive, open and supportive culture is essential to help everyone deliver their best work. We value diversity and provide an inclusive and encouraging environment for our team members. We nurture our talent and offer a broad range of learning and development opportunities to help you fulfil your potential. Job description The post will sit in the directorate's specialist marketing team who work on a range of campaigns to inform the public and/or change attitudes and behaviours, targeting a range of audiences across all media channels. As well as the opportunity to work on campaigns that improve lives and the safety and security of the UK, the successful candidate will work with some of the best media and creative agencies in the business. We are seeking an experienced and passionate Senior Marketing Manager to develop and implement marketing strategies in support of the Home Secretary's priority areas. You will have strong experience in a communications delivery role and expertise in developing and delivering integrated paid-for marketing campaigns. The successful candidate will bring experience of leading campaign activity from initial research through strategic development, creative and media planning and implementation and evaluation. They will have excellent marketing skills as well as the ability to build strong relationships with a diverse range of audiences and stakeholders. It is essential that candidates are highly organised, with an ability to work autonomously and prioritise effectively. Strong project management skills will be key. In addition, candidates should have experience of accurately managing budgets, including forecasting future spend. Key Responsibilities: Campaign development: sourcing and analysing insight to set KPIs, define audiences and inform creative and media plans. Internal and external stakeholder management: including securing approval of plans with ministers and GCS, and collaboration with policy colleagues and other specialist communications teams. Agency management: briefing, approval and evaluation of communications agency work. Implementation of communications plans: including advertising production, PR, delivery, partnerships and paid media plans. Evaluation: close working with the Insight team and research agencies to set, measure and report on KPIs and analyse results to improve future campaigns. Budget management: accurate management of campaign budgets including forecasting and payments. Contribute to development of the Marketing team: seek opportunities to promote the work of the Marketing team and improve knowledge and skills within the team. Line Management The role is likely to involve line management of Marketing Manager(s), so experience of staff management and delivery through others would be beneficial. Working Pattern This role is available on a full-time basis with the option of compressed hours working . This role is also suitable for part-time working hours, with a minimum requirement to work 4 days / 29.6 hours per week due to business requirements. We encourage applications from candidates who wish to work part-time ; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location. Person specification Essential Criteria: Experience working on multi-channel marketing campaigns from brief to delivery, including agency briefing and management, budget oversight and forecasting, creative strategy and aptitude for developing propositions, messaging and production of creative assets in various formats, media strategy, planning and implementation of integrated multi-channel media campaigns and public relations strategy and activation, including partnerships. Experience of sourcing, analysing and prioritising relevant sources of data and insight to inform campaign development and objectives as well as managing a range of data and methodologies for campaign evaluation to demonstrate impact. Demonstrated ability to lead projects independently, managing all stages of campaign delivery and directing others where required to achieve successful outcomes. Ability to collaborate with a range of internal teams and external stakeholders, who may have conflicting priorities and interests. A track record of influencing at a senior level to secure buy-in to proposals. Experienced in managing agency delivery, from briefing to performance oversight. Excellent project management skills, with the ability to work at pace across multiple priorities and experience of managing substantial budgets. Desirable Criteria: A formal marketing qualification, eg CIM, is desirable but not essential. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing We only ask for evidence of these behaviours on your application form: Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Insight Ideas Implementation Impact Benefits In addition to your salary, a career with the Home Office offers a range of benefits, including: A Civil Service pension with an employer contribution of 28.97%. In-year reward scheme for one-off or sustained exceptional personal or team achievements. 25 days annual leave on appointment, rising with service to 30 days. Eight days of public holidays, plus one additional privilege day. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office. Recruitment and Retention Allowance (RRA): The role attracts a Recruitment and Retention Allowance of £3800.
Prospectus is thrilled to be working with our client to help them recruit for a Supporter Development Retention Manager to join their team. The charity provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. This role is offered on a permanent, full-time basis with a salary of £46,784.49 per annum and the postholder will be working in a hybrid model from their offices in London. The Supporter Development Retention Manager is responsible for delivering the charity's Retention and Stewardship Programme, overseeing these communications to warm donors (under £10k), focussing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty. You will manage the implementation and delivery of the full supporter journey for warm appeal donors, including welcome journeys and lapsed reactivation journeys. They are looking for someone with demonstrable experience of working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for Retention/Stewardship products. You will have significant experience managing direct marketing mailings from concept, planning, design, print, production and postage. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Feb 11, 2026
Full time
Prospectus is thrilled to be working with our client to help them recruit for a Supporter Development Retention Manager to join their team. The charity provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. This role is offered on a permanent, full-time basis with a salary of £46,784.49 per annum and the postholder will be working in a hybrid model from their offices in London. The Supporter Development Retention Manager is responsible for delivering the charity's Retention and Stewardship Programme, overseeing these communications to warm donors (under £10k), focussing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty. You will manage the implementation and delivery of the full supporter journey for warm appeal donors, including welcome journeys and lapsed reactivation journeys. They are looking for someone with demonstrable experience of working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for Retention/Stewardship products. You will have significant experience managing direct marketing mailings from concept, planning, design, print, production and postage. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
About The Role DIVISION: Phs Direct LOCATION: Tamworth REPORTING TO: Telesales Team Manager Role overview: The Retention Account Manager is responsible for maintaining, protecting, and growing revenue within an established portfolio of accounts once passed over from the Development Account Manager. The role focuses on strengthening long-term relationships, reducing churn, identifying upsell opportuniti
Feb 11, 2026
Full time
About The Role DIVISION: Phs Direct LOCATION: Tamworth REPORTING TO: Telesales Team Manager Role overview: The Retention Account Manager is responsible for maintaining, protecting, and growing revenue within an established portfolio of accounts once passed over from the Development Account Manager. The role focuses on strengthening long-term relationships, reducing churn, identifying upsell opportuniti
Head of Customer Experience Poole £60,000 A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. Operating across the UK, North America, Australia and beyond, this business sells directly to consumers through Shopify-based platforms and is on an ambitious growth trajectory toward significant revenue milestones. Customer trust, retention, and brand loyalty sit at the heart of that ambition, and this role plays a critical part in delivering it. This is a senior, hands-on leadership role , combining strategic ownership with operational execution, using data, systems, and AI to make customer experience a genuine competitive advantage. As Head of Customer Experience , you ll own and elevate every customer touchpoint, from pre-purchase through delivery, aftercare, and long-term retention, across multiple brands and territories. You ll lead a remote, 7-day-a-week customer service operation , supported by a Team Manager and a dedicated Quality Control function, while working closely with operations, product, marketing, and logistics teams. This role requires both strategic vision and sleeves-rolled-up execution . You ll set direction, solve systemic issues, and still be comfortable stepping into complex escalations when needed. What s on offer A senior, high-impact role with ownership of customer experience across multiple global brands Flexible working hours (after probation) Office-based leadership position in Poole, working closely with senior operational stakeholders Opportunity to shape CX as a core growth driver within a fast-scaling D2C group Strong investment in systems, data, and AI Competitive salary package aligned to seniority and experience 25 days holiday + BH Fantastic work social events (Trips abroad!) Key responsibilities Own the end-to-end customer experience across multiple brands, markets, and touchpoints, from pre-purchase through long-term retention. Define and execute a CX strategy aligned to growth, brand positioning, and customer lifetime value. Drive operational excellence, improving response times, resolution rates, satisfaction, and consistency at scale. Own complex escalations and high-impact customer issues, remaining hands-on where required. Optimise CX systems and tooling, with Gorgias at the core, leveraging automation and AI to improve efficiency and insight. Act as the voice of the customer, feeding insights into product, operations, fulfilment, and marketing teams. Ensure quality, compliance, and brand consistency across all customer communications and markets. Experience required: Significant experience in a senior CX or customer operations leadership role within a B2C / D2C environment Proven ability to improve CX in ways that directly impact growth, retention, and efficiency Experience leading remote, multi-shift customer service teams at scale Strong hands-on experience with Gorgias (or similar platforms) in a Shopify-based business Deep understanding of Shopify order flows, fulfilment, payments, and customer lifecycle challenges Comfortable operating at both strategic and tactical levels Highly analytical, commercially aware, and solutions-focused Demonstrated experience using AI tools to enhance CX and team performance Excellent communication skills and strong stakeholder management If you re a commercially minded Customer Experience leader who thrives in complex, fast-moving environments and wants real ownership and influence, this is an opportunity to make a lasting impact. Please contact for more details.
Feb 11, 2026
Full time
Head of Customer Experience Poole £60,000 A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. Operating across the UK, North America, Australia and beyond, this business sells directly to consumers through Shopify-based platforms and is on an ambitious growth trajectory toward significant revenue milestones. Customer trust, retention, and brand loyalty sit at the heart of that ambition, and this role plays a critical part in delivering it. This is a senior, hands-on leadership role , combining strategic ownership with operational execution, using data, systems, and AI to make customer experience a genuine competitive advantage. As Head of Customer Experience , you ll own and elevate every customer touchpoint, from pre-purchase through delivery, aftercare, and long-term retention, across multiple brands and territories. You ll lead a remote, 7-day-a-week customer service operation , supported by a Team Manager and a dedicated Quality Control function, while working closely with operations, product, marketing, and logistics teams. This role requires both strategic vision and sleeves-rolled-up execution . You ll set direction, solve systemic issues, and still be comfortable stepping into complex escalations when needed. What s on offer A senior, high-impact role with ownership of customer experience across multiple global brands Flexible working hours (after probation) Office-based leadership position in Poole, working closely with senior operational stakeholders Opportunity to shape CX as a core growth driver within a fast-scaling D2C group Strong investment in systems, data, and AI Competitive salary package aligned to seniority and experience 25 days holiday + BH Fantastic work social events (Trips abroad!) Key responsibilities Own the end-to-end customer experience across multiple brands, markets, and touchpoints, from pre-purchase through long-term retention. Define and execute a CX strategy aligned to growth, brand positioning, and customer lifetime value. Drive operational excellence, improving response times, resolution rates, satisfaction, and consistency at scale. Own complex escalations and high-impact customer issues, remaining hands-on where required. Optimise CX systems and tooling, with Gorgias at the core, leveraging automation and AI to improve efficiency and insight. Act as the voice of the customer, feeding insights into product, operations, fulfilment, and marketing teams. Ensure quality, compliance, and brand consistency across all customer communications and markets. Experience required: Significant experience in a senior CX or customer operations leadership role within a B2C / D2C environment Proven ability to improve CX in ways that directly impact growth, retention, and efficiency Experience leading remote, multi-shift customer service teams at scale Strong hands-on experience with Gorgias (or similar platforms) in a Shopify-based business Deep understanding of Shopify order flows, fulfilment, payments, and customer lifecycle challenges Comfortable operating at both strategic and tactical levels Highly analytical, commercially aware, and solutions-focused Demonstrated experience using AI tools to enhance CX and team performance Excellent communication skills and strong stakeholder management If you re a commercially minded Customer Experience leader who thrives in complex, fast-moving environments and wants real ownership and influence, this is an opportunity to make a lasting impact. Please contact for more details.
Background: Agilio Software Group is a leading UK healthcare operations software provider, delivering mission critical solutions that help healthcare organisations operate efficiently and compliantly. Patient Plan Direct, is an award winning dental membership plan provider with over 15 years experience. The business supports dental practices with a simple, flexible, practice branded approach to patient plans, backed by expert advice and first class customer support. Patient Plan Direct, part of Agilio Software Group, is growing and we re looking to appoint two Practice Success Advisers to join the team. The role: This is a hybrid account management and new business onboarding role, focused on supporting an existing portfolio of dental practices while managing, inbound new plan launch opportunities, whilst working alongside the wider field-based Business Development team. Key Responsibilities: Managing and nurturing a portfolio of approximately 150 client practices Supporting New Plan Launch (NPL) opportunities from inbound leads (no cold prospecting) Protecting and growing existing client relationships, with responsibility of own ARR. Conducting structured annual review meetings, with regular touchpoints throughout the year to maintain Practice specific plan objectives. Maintaining accurate CRM records and managing pipeline activity. Working closely with Client Services and Design teams to build practices on the portal and produce plan promotional materials. Following the Client Engagement Commitment (CEC) to identify support needs and referral opportunities. Onboarding new clients and delivering training and support (virtual and/or in person), covering: Training Dental practice s on plan promotion, patient journey & communication Key onboarding insights, legal agreement details, commercial details and contract terms Training the dental team on benefits and patient access to our Global Dental Scheme A&E The ideal time split is % existing client relationships and % new business onboarding. The skills and experience which we are looking for in a Practice Success Advisor are: Essential Strong relationship management and client facing skills Ability to balance sales and service in a consultative environment Confident communication and presentation skills (virtual and in practice) Organised and detail focused, with good CRM and pipeline discipline Comfortable onboarding new clients and guiding them through change Commercial awareness, with an understanding of ARR, retention, and growth Practical problem solver with a professional approach Familiarity with dental practices or healthcare settings Additional Information Job type: The role is hybrid, with 1 2 days from home and 3 4 days in the office (WA7 1LZ), though we can offer flexibility around this. Most onboarding and review meetings are conducted virtually. Occasional in practice visits with potential to be on the road 1 2 days per week. National client coverage. Salary: £28,000-£30,000 per annum + bonus OTE circa £34-36k and generous benefits Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits available through our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application! Due to the high volume of applications, we can only contact shortlisted applicants.
Feb 11, 2026
Full time
Background: Agilio Software Group is a leading UK healthcare operations software provider, delivering mission critical solutions that help healthcare organisations operate efficiently and compliantly. Patient Plan Direct, is an award winning dental membership plan provider with over 15 years experience. The business supports dental practices with a simple, flexible, practice branded approach to patient plans, backed by expert advice and first class customer support. Patient Plan Direct, part of Agilio Software Group, is growing and we re looking to appoint two Practice Success Advisers to join the team. The role: This is a hybrid account management and new business onboarding role, focused on supporting an existing portfolio of dental practices while managing, inbound new plan launch opportunities, whilst working alongside the wider field-based Business Development team. Key Responsibilities: Managing and nurturing a portfolio of approximately 150 client practices Supporting New Plan Launch (NPL) opportunities from inbound leads (no cold prospecting) Protecting and growing existing client relationships, with responsibility of own ARR. Conducting structured annual review meetings, with regular touchpoints throughout the year to maintain Practice specific plan objectives. Maintaining accurate CRM records and managing pipeline activity. Working closely with Client Services and Design teams to build practices on the portal and produce plan promotional materials. Following the Client Engagement Commitment (CEC) to identify support needs and referral opportunities. Onboarding new clients and delivering training and support (virtual and/or in person), covering: Training Dental practice s on plan promotion, patient journey & communication Key onboarding insights, legal agreement details, commercial details and contract terms Training the dental team on benefits and patient access to our Global Dental Scheme A&E The ideal time split is % existing client relationships and % new business onboarding. The skills and experience which we are looking for in a Practice Success Advisor are: Essential Strong relationship management and client facing skills Ability to balance sales and service in a consultative environment Confident communication and presentation skills (virtual and in practice) Organised and detail focused, with good CRM and pipeline discipline Comfortable onboarding new clients and guiding them through change Commercial awareness, with an understanding of ARR, retention, and growth Practical problem solver with a professional approach Familiarity with dental practices or healthcare settings Additional Information Job type: The role is hybrid, with 1 2 days from home and 3 4 days in the office (WA7 1LZ), though we can offer flexibility around this. Most onboarding and review meetings are conducted virtually. Occasional in practice visits with potential to be on the road 1 2 days per week. National client coverage. Salary: £28,000-£30,000 per annum + bonus OTE circa £34-36k and generous benefits Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits available through our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application! Due to the high volume of applications, we can only contact shortlisted applicants.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has won the Communiqué Award 2025 for Excellence in Healthcare Partnerships, the PEMA 2025 winner for Excellence in in Collaboration Educating Patients and has been shortlisted for both Third Sector Awards and Charitytimes Awards 2025. Ready to drive real-world change with your fundraising expertise? At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth. We now need a passionate Individual Giving Manager to help us seize this momentum. This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We re not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories. Your Mission: • Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels. • Holistic Stewardship: Design and execute engaging supporter journeys both bespoke and automated that maximise conversion and long-term value. • Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team. Why Join Us? • Impact : This is a new role with the potential to shape the future of our individual giving. • Growth : We are committed to your professional development within a supportive team. • Benefits : We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more. If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply. Key Responsibilities Strategic Implementation (Online & Offline) • Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys. • Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals. • Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI. • Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters. • Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment. • Support forecasting and budget planning on marketing activities within the IG budget. • Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective. Stewardship, Content & Operations • Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. • Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing. • Create and optimise content, sometimes cross team and directly with our incredible patients and supporters. • Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development. • Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise. • Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community. Collaboration & Cross-Selling • Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners). • Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work. • Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes. • As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders. Database and Compliance • Develop your existing experience and affinity for supporter data to improve outcomes for supporters. • Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice. • Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), Wordpress and MailChimp. Skills and Competencies Our ideal candidate would have the following: • Fundraising Expertise : Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services. • Agency Management : Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels. • Digital Proficiency : Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp. • Strategic Thinking : Evidence of leading successful integrated campaigns resulting in significant income or lead generation. • Audience development : Led development of successful new propositions for cross-selling across existing audiences. • Creative Skills : The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels. • Financial Acumen : The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels. • Supporter Experience : A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR. • Collaborative Mindset : A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally. • Agile Working : Experience working within Agile project management frameworks would be beneficial. • Technical Knowledge : Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn. • Passion : A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. How to apply? Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you d be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward. For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat (contact details can be found in the full job description). For more information about our orindganisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage and the PCR online patient resource, The Infopool. PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Feb 10, 2026
Full time
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has won the Communiqué Award 2025 for Excellence in Healthcare Partnerships, the PEMA 2025 winner for Excellence in in Collaboration Educating Patients and has been shortlisted for both Third Sector Awards and Charitytimes Awards 2025. Ready to drive real-world change with your fundraising expertise? At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth. We now need a passionate Individual Giving Manager to help us seize this momentum. This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We re not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories. Your Mission: • Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels. • Holistic Stewardship: Design and execute engaging supporter journeys both bespoke and automated that maximise conversion and long-term value. • Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team. Why Join Us? • Impact : This is a new role with the potential to shape the future of our individual giving. • Growth : We are committed to your professional development within a supportive team. • Benefits : We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more. If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply. Key Responsibilities Strategic Implementation (Online & Offline) • Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys. • Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals. • Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI. • Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters. • Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment. • Support forecasting and budget planning on marketing activities within the IG budget. • Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective. Stewardship, Content & Operations • Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. • Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing. • Create and optimise content, sometimes cross team and directly with our incredible patients and supporters. • Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development. • Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise. • Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community. Collaboration & Cross-Selling • Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners). • Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work. • Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes. • As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders. Database and Compliance • Develop your existing experience and affinity for supporter data to improve outcomes for supporters. • Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice. • Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), Wordpress and MailChimp. Skills and Competencies Our ideal candidate would have the following: • Fundraising Expertise : Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services. • Agency Management : Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels. • Digital Proficiency : Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp. • Strategic Thinking : Evidence of leading successful integrated campaigns resulting in significant income or lead generation. • Audience development : Led development of successful new propositions for cross-selling across existing audiences. • Creative Skills : The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels. • Financial Acumen : The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels. • Supporter Experience : A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR. • Collaborative Mindset : A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally. • Agile Working : Experience working within Agile project management frameworks would be beneficial. • Technical Knowledge : Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn. • Passion : A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. How to apply? Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you d be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward. For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat (contact details can be found in the full job description). For more information about our orindganisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage and the PCR online patient resource, The Infopool. PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Job Title: Head of Databases Sales Permanent, Full-time Location: London, UK - Hybrid Working Application Deadline: 2nd March 2026 About Springer Nature Group Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit and About the Role Are you a high-energy sales leader ready to lead a global team with new sales responsibility for at least three solutions for the Corporate and Academic Market? As Head of Solution Specialists for Databases, you lead a dynamic, international team responsible for driving new business for flagship products like Springer Materials, Adis Insight, and Springer Protocols. Ideally the candidate also wants sales responsibility for some key accounts to sell directly to. This is your opportunity to shape the next chapter of Springer Nature's growth story - by leading and coaching a team to consistently achieve the annual targets, even in tough market conditions. Key Performance Metrics You will be measured and rewarded based on your ability to lead and coach a team 5 Solution Specialists to: Achieve and exceed new business revenue targets, delivering consistent year-over-year growth in database sales. Increase win rates by improving the percentage of closed deals from qualified opportunities. Accelerate sales cycles, reducing the average time from initial contact to deal closure. Expand strategic accounts, growing revenue and product adoption within key customer organizations. Drive high engagement, retention, and development of your team, ensuring all Solution Specialists meet or exceed their individual targets. Maintain a robust, high-quality pipeline with accurate forecasting and opportunity assessment Role Responsibilities: Lead & Inspire: Manage, coach, and develop a global team of Solution Specialists, fostering a culture of high performance, collaboration, and continuous learning. Drive Growth: Secure new business wins across Europe, North America, and China, and expand our influence within customer organizations. Collaborate: Work closely with Product Management, local sales reps and Marketing to develop and execute winning sales strategies and tactics. Champion Excellence: Lead from the front-your track record in prospecting and new customer acquisition sets the standard for your team. Share Knowledge: Contribute to department-wide knowledge sharing and product development, ensuring we stay ahead. Experience, Skills & Qualifications: Essential (all are must have requirements) Experience and a track record as a sales leader responsible for winning new business for research solutions by convincing technical buyers such as faculty deans, department and research leaders of the product value for them and their researchers. Proven sales leadership, with experience building and leading high-performing sales teams, ideally in research solutions or database sales. Commercial acumen, with strong negotiation, communication, and analytical skills. Strategic mindset, with the ability to assess pipelines, forecast accurately, and think several steps ahead. Customer focus, skilled at engaging technical and economic buyers, identifying needs, and demonstrating must-have product capabilities. Growth mindset, thriving on challenges, adapting quickly, and motivating your team to bounce back stronger from setbacks. What You Can Expect from Us The chance to work for a global, innovative company at the forefront of scientific discovery Competitive salary and bonus plan Professional onboarding with extensive product and sales training Access to a wide range of online resources for self-development A results-driven, collaborative environment with strong team support and ongoing coaching Leadership Development Opportunities At Springer Nature, we believe in investing in our leaders. As Head of Solution Specialists for Databases, you will benefit from a tailored offering: Personalized leadership coaching, including feedback and support from your manager. Participation in global leadership development initiatives designed to accelerate your growth. A clear path to Sales Director Databases for top performers, supporting your personal career growth. Ready to Lead the Change? If you're ambitious, self-motivated, and passionate about winning new business while developing others to excel, we want to hear from you. Join us and become part of a team At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit
Feb 10, 2026
Full time
Job Title: Head of Databases Sales Permanent, Full-time Location: London, UK - Hybrid Working Application Deadline: 2nd March 2026 About Springer Nature Group Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit and About the Role Are you a high-energy sales leader ready to lead a global team with new sales responsibility for at least three solutions for the Corporate and Academic Market? As Head of Solution Specialists for Databases, you lead a dynamic, international team responsible for driving new business for flagship products like Springer Materials, Adis Insight, and Springer Protocols. Ideally the candidate also wants sales responsibility for some key accounts to sell directly to. This is your opportunity to shape the next chapter of Springer Nature's growth story - by leading and coaching a team to consistently achieve the annual targets, even in tough market conditions. Key Performance Metrics You will be measured and rewarded based on your ability to lead and coach a team 5 Solution Specialists to: Achieve and exceed new business revenue targets, delivering consistent year-over-year growth in database sales. Increase win rates by improving the percentage of closed deals from qualified opportunities. Accelerate sales cycles, reducing the average time from initial contact to deal closure. Expand strategic accounts, growing revenue and product adoption within key customer organizations. Drive high engagement, retention, and development of your team, ensuring all Solution Specialists meet or exceed their individual targets. Maintain a robust, high-quality pipeline with accurate forecasting and opportunity assessment Role Responsibilities: Lead & Inspire: Manage, coach, and develop a global team of Solution Specialists, fostering a culture of high performance, collaboration, and continuous learning. Drive Growth: Secure new business wins across Europe, North America, and China, and expand our influence within customer organizations. Collaborate: Work closely with Product Management, local sales reps and Marketing to develop and execute winning sales strategies and tactics. Champion Excellence: Lead from the front-your track record in prospecting and new customer acquisition sets the standard for your team. Share Knowledge: Contribute to department-wide knowledge sharing and product development, ensuring we stay ahead. Experience, Skills & Qualifications: Essential (all are must have requirements) Experience and a track record as a sales leader responsible for winning new business for research solutions by convincing technical buyers such as faculty deans, department and research leaders of the product value for them and their researchers. Proven sales leadership, with experience building and leading high-performing sales teams, ideally in research solutions or database sales. Commercial acumen, with strong negotiation, communication, and analytical skills. Strategic mindset, with the ability to assess pipelines, forecast accurately, and think several steps ahead. Customer focus, skilled at engaging technical and economic buyers, identifying needs, and demonstrating must-have product capabilities. Growth mindset, thriving on challenges, adapting quickly, and motivating your team to bounce back stronger from setbacks. What You Can Expect from Us The chance to work for a global, innovative company at the forefront of scientific discovery Competitive salary and bonus plan Professional onboarding with extensive product and sales training Access to a wide range of online resources for self-development A results-driven, collaborative environment with strong team support and ongoing coaching Leadership Development Opportunities At Springer Nature, we believe in investing in our leaders. As Head of Solution Specialists for Databases, you will benefit from a tailored offering: Personalized leadership coaching, including feedback and support from your manager. Participation in global leadership development initiatives designed to accelerate your growth. A clear path to Sales Director Databases for top performers, supporting your personal career growth. Ready to Lead the Change? If you're ambitious, self-motivated, and passionate about winning new business while developing others to excel, we want to hear from you. Join us and become part of a team At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit
Job description About Us We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Estendio builds technology that helps disabled and neurodivergent students study more independently, confidently, and effectively. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, Tailo is our newest product - an AI-powered academic reading and research companion designed specifically for students who feel overwhelmed by dense, high-volume academic content. Unlike generic AI tools, Tailo prioritises learning, integrity, and accessibility. In 2026, our focus is not growth at all costs, it's proving that students choose Tailo over free AI tools for real academic work - and come back on their own. About the Role We're looking for a Head of GTM to own and run our B2C validation phase. This is a senior, hands-on role for someone who enjoys early-stage ambiguity, working close to product, and using direct insight to drive decisions. You'll be responsible for designing and running experiments that tell us: whether Tailo delivers real, repeatable value to students, and at scale where and why students engage or drop off what signals justify scaling, pausing, or changing direction This is a newly created role responsible for product-adjacent growth and validation. What You'll Do: Own B2C Growth & Validation Design and run experiments across acquisition, activation, engagement, and retention Define what success looks like - and what "not working" looks like Track and report weekly learnings to leadership Define Channels & Sequencing Decide which channels to test (organic, community, light paid etc) Set clear budget caps and learning goals Avoid premature scaling or over-investment Shape Messaging & Positioning Own the B2C narrative: why Tailo vs ChatGPT for academic work Ensure messaging reflects trust, integrity, and learning-first support Guide landing pages, onboarding flows, and experiment copy Work closely with Product & Engineering Partner with Product and Engineering to improve activation and repeat use Feed GTM insights directly into onboarding and product priorities Help identify where small product changes unlock big gains Orchestrate and Execute Work with the existing Marketing Manager and freelancers Set direction and review output - you don't need to do everything yourself Ensure activity aligns with learning objectives Strategy Playbook ideation and deployment Experience with building and executing GTM strategy especially in a B2C market What You'll Own: Activation (first document uploaded) Second document uploaded within 7 days 30-day retention MAU growth rate Organic vs paid acquisition mix Qualitative user insight Job requirements Who are You? This is a newly created opportunity to bring your expertise in GTM strategy, within a B2C market, offering senior hands-on experience and passion for working in early stage environments. You will fit right into our highly motivated team if you have the following characteristics; Curiosity & Pragmatism: You aren't just looking for any solution; you're looking for the right one. You ask "why" constantly but never lose sight of the deadline. Fast-Fail Mentality: You believe that progress requires experimentation. You'd rather try, learn, and pivot than stay stuck in "perfect" planning. Comfortable with Candour: You have the confidence to say, "This isn't working." You value the project's success over being "right". Listen-to-Learn Personality: You enter every conversation to understand, not just to respond. You're a sponge for new information and diverse perspectives. Measures of Success In the First 3 Months: Working with current CMO to understand targets, funnel and playbook Clear understanding of activation and engagement drivers Evidence of repeat use (second doc uploads, 30-day retention) Directional MAU growth with organic pull Clear recommendations: double down, refine, or pause Leadership has confidence in next strategic steps In the first 6 Months: Running experiments and optimising what the funnel looks like What We Offer Flexibility: Working remotely with occasional on-site meetings in Scotland and Quarterly company get togethers Impact: An opportunity to support both short-term delivery of B2C growth & validation and longer-term clarity of GTM strategy Collaboration: Work closely with a small, passionate team that values innovation and collaboration. Why Join Us? 9-day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote-first with Quarterly Company Meet-Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location : Remote (Based in the UK) (Please Note: You must be based in the UK and have the right to work in the UK)
Feb 10, 2026
Full time
Job description About Us We are a mission-driven accessibility start-up dedicated to transforming how neurodivergent individuals navigate their educational and professional journeys. Estendio builds technology that helps disabled and neurodivergent students study more independently, confidently, and effectively. Since launching our first product, Present Pal, back in 2018, Estendio has empowered students across over 150 universities in the UK and US to excel in their presentations and communication skills. Building on this success, Tailo is our newest product - an AI-powered academic reading and research companion designed specifically for students who feel overwhelmed by dense, high-volume academic content. Unlike generic AI tools, Tailo prioritises learning, integrity, and accessibility. In 2026, our focus is not growth at all costs, it's proving that students choose Tailo over free AI tools for real academic work - and come back on their own. About the Role We're looking for a Head of GTM to own and run our B2C validation phase. This is a senior, hands-on role for someone who enjoys early-stage ambiguity, working close to product, and using direct insight to drive decisions. You'll be responsible for designing and running experiments that tell us: whether Tailo delivers real, repeatable value to students, and at scale where and why students engage or drop off what signals justify scaling, pausing, or changing direction This is a newly created role responsible for product-adjacent growth and validation. What You'll Do: Own B2C Growth & Validation Design and run experiments across acquisition, activation, engagement, and retention Define what success looks like - and what "not working" looks like Track and report weekly learnings to leadership Define Channels & Sequencing Decide which channels to test (organic, community, light paid etc) Set clear budget caps and learning goals Avoid premature scaling or over-investment Shape Messaging & Positioning Own the B2C narrative: why Tailo vs ChatGPT for academic work Ensure messaging reflects trust, integrity, and learning-first support Guide landing pages, onboarding flows, and experiment copy Work closely with Product & Engineering Partner with Product and Engineering to improve activation and repeat use Feed GTM insights directly into onboarding and product priorities Help identify where small product changes unlock big gains Orchestrate and Execute Work with the existing Marketing Manager and freelancers Set direction and review output - you don't need to do everything yourself Ensure activity aligns with learning objectives Strategy Playbook ideation and deployment Experience with building and executing GTM strategy especially in a B2C market What You'll Own: Activation (first document uploaded) Second document uploaded within 7 days 30-day retention MAU growth rate Organic vs paid acquisition mix Qualitative user insight Job requirements Who are You? This is a newly created opportunity to bring your expertise in GTM strategy, within a B2C market, offering senior hands-on experience and passion for working in early stage environments. You will fit right into our highly motivated team if you have the following characteristics; Curiosity & Pragmatism: You aren't just looking for any solution; you're looking for the right one. You ask "why" constantly but never lose sight of the deadline. Fast-Fail Mentality: You believe that progress requires experimentation. You'd rather try, learn, and pivot than stay stuck in "perfect" planning. Comfortable with Candour: You have the confidence to say, "This isn't working." You value the project's success over being "right". Listen-to-Learn Personality: You enter every conversation to understand, not just to respond. You're a sponge for new information and diverse perspectives. Measures of Success In the First 3 Months: Working with current CMO to understand targets, funnel and playbook Clear understanding of activation and engagement drivers Evidence of repeat use (second doc uploads, 30-day retention) Directional MAU growth with organic pull Clear recommendations: double down, refine, or pause Leadership has confidence in next strategic steps In the first 6 Months: Running experiments and optimising what the funnel looks like What We Offer Flexibility: Working remotely with occasional on-site meetings in Scotland and Quarterly company get togethers Impact: An opportunity to support both short-term delivery of B2C growth & validation and longer-term clarity of GTM strategy Collaboration: Work closely with a small, passionate team that values innovation and collaboration. Why Join Us? 9-day fortnight (every second Friday off) 33 days holiday (including public holidays) Remote-first with Quarterly Company Meet-Ups Wellbeing cashback plan and assistive tech support £150 home working setup budget Make a real impact - building inclusive tech for every mind Location : Remote (Based in the UK) (Please Note: You must be based in the UK and have the right to work in the UK)
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Feb 09, 2026
Full time
JOB VACANCY: Membership Development Officer Reporting to: Commercial, Membership and Technical Director Location: Belfast, BT15 3DA, with travel across NI when required The Ulster Farmers' Union is seeking a proactive and relationship-focused Membership Development Officer to help grow and support our membership across Northern Ireland. This is an excellent opportunity for someone with strong knowledge of the agriculture sector who enjoys engaging with farmers, groups and partners. About the role Reporting to the Commercial, Membership and Technical Director, you will support the day-to-day running of the membership department and deliver a range of membership initiatives. You will work closely with UFU Groups, Group Managers, farming members, and corporate and affinity partners to drive recruitment, retention and engagement. Key areas of responsibility include: Supporting UFU Groups with membership recruitment and retention activity. Promoting student membership and organising events for student members. Organising, co-ordinating and promoting Group/HQ winter programme meetings. Actively identifying prospects and recruiting new members. Monitoring membership targets using the UFU database and leading on CRM data capture projects. Producing membership marketing and press materials and supporting Group activity PR. Assisting with UFU presence at events such as the Balmoral Show and representing UFU at livestock marts. Building strong relationships with Group Managers and co-ordinating Group Manager training. Assisting with corporate membership, membership initiatives and affinity partner deals. Supporting the UFU Training Division and helping to develop the overall membership journey. Maintaining accurate records and keeping up to date with agricultural industry and policy issues. This is an exciting opportunity to join a well-established organisation and make a real impact in the agricultural sector. Join the UFU and help shape the future of farming in Northern Ireland. The starting salary for this full-time permanent position is £28,090 per year. The Ulster Farmers Union operates a salary scale which is reviewed annually. Benefits include: Membership Plus, 25 days annual leave plus public and bank holidays; employer contribution to private pension scheme (up to 5%); car mileage for travel; cycle to work scheme; employee assistance programme. How to apply The closing date for the role is Friday 12 th December. Interviews will take place in our headquarters in Belfast on Wednesday 17th December. To apply, please email your CV, Cover letter and monitoring form to quoting "Membership Development Officer application" in the subject line. Please ensure you have clearly demonstrated on your CV how you meet the appropriate criteria. Note that monitoring form can be found by clicking on the 'Download Monitoring Form' button below.
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 09, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Data Science Manager Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision making across product, commercial and operational teams through experimentation, causal inference and machine learning. We're hiring multiple Data Science Managers across different areas of the business. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope, level and team. What You'll Be Doing You'll own the analytical direction and measurable impact of a product or business area, while leading and developing a high performing team of data scientists or machine learning engineers. Depending on the area you join, you could be: Building experimentation and causal inference frameworks to improve customer retention, loyalty and subscription growth Leading pricing, promotions or value strategy, balancing growth, profitability and long term customer trust Developing machine learning or optimisation models for delivery logistics, rider pricing or marketplace efficiency Improving discovery, search or personalisation through rapid iteration on high impact algorithms Driving customer acquisition and engagement across restaurants, retail or new verticals using data led targeting and incentives Across all roles, you'll remain hands on while managing a team. You'll decide which problems are worth solving and ensure data science work translates into better product and commercial decisions, not just analysis. You'll partner with Product, Engineering, Ops, Marketing and Finance as a thought partner, and set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade offs and strong stakeholder opinions. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Experience line managing data scientists or machine learning engineers and supporting their career development A strong background as a senior individual contributor, with hands on experience in experimentation, causal inference or applied machine learning Proven ability to identify high impact opportunities and turn insights into clear strategy and execution Confidence working with senior stakeholders and explaining complex technical concepts to non technical audiences Comfort operating in fast moving, ambiguous environments where prioritisation and judgement matter as much as technical skill Why Join Us? At Deliveroo, you'll work on real world problems at global scale, across a three sided marketplace that is constantly evolving. We're food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: High autonomy to shape strategy and deliver meaningful impact Support to learn and grow through L&D programmes, mentoring and peer learning A strong focus on wellbeing, with benefits that vary by country A place to belong, with a diverse global workforce and active employee communities Diversity, Equity and Inclusion At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We're committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
