Leading the HR function for a growing organisation Shape culture and growth with real impact and autonomy. About Our Client Our client is an award-winning, established and growing market leader in their field. Job Description As the Head of HR you will lead the HR function to deliver excellence in culture, employee engagement, resource planning, talent, training and development, policies, wellbeing and reward initiatives. What you'll be doing: Provide proactive and reactive expert professional advice to Directors and Senior Management in all areas of HR, across the UK including culture, learning and development, employment law, HR policy, best practice and workforce development. As a member of the SLT, lead on embedding the Company's vision, mission and values. Oversee the HR team (HR Manager/HR Administrator) to enhance and operate standardised end-to-end HR processes, systems and documentation. Oversee the staff appraisal process and development of a Company-wide training and development plan, including leadership training; succession planning; talent acquisition; development and retention. Ensure all company and customer HSE policies and procedures are clear and communicated to ensure a safe working environment. Work with senior colleagues to forecast scaling employee resource to align with the company growth plans. Put in place a workforce development programme to support this. Create and drive the internal communications strategy, working with the Marketing Manager, on tone, method and employee engagement plan and cascade process. To cover all employee groups in all locations, and to best effect in relation to the different audiences.
Jan 27, 2026
Full time
Leading the HR function for a growing organisation Shape culture and growth with real impact and autonomy. About Our Client Our client is an award-winning, established and growing market leader in their field. Job Description As the Head of HR you will lead the HR function to deliver excellence in culture, employee engagement, resource planning, talent, training and development, policies, wellbeing and reward initiatives. What you'll be doing: Provide proactive and reactive expert professional advice to Directors and Senior Management in all areas of HR, across the UK including culture, learning and development, employment law, HR policy, best practice and workforce development. As a member of the SLT, lead on embedding the Company's vision, mission and values. Oversee the HR team (HR Manager/HR Administrator) to enhance and operate standardised end-to-end HR processes, systems and documentation. Oversee the staff appraisal process and development of a Company-wide training and development plan, including leadership training; succession planning; talent acquisition; development and retention. Ensure all company and customer HSE policies and procedures are clear and communicated to ensure a safe working environment. Work with senior colleagues to forecast scaling employee resource to align with the company growth plans. Put in place a workforce development programme to support this. Create and drive the internal communications strategy, working with the Marketing Manager, on tone, method and employee engagement plan and cascade process. To cover all employee groups in all locations, and to best effect in relation to the different audiences.
This growing, education-led business supports health professionals and professional services businesses looking to build commercially sustainable, values-driven organisations. Client Details Through online programmes and a paid membership model, the business provides practical education, systems and ongoing support to customers operating Globally. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playing a key role in helping individuals and businesses understand how to get the most value from the full ecosystem. Customer Success sits at the heart of the operating model. It is not a reactive support function, but a proactive, commercially minded capability focused on engagement, retention, membership growth and long-term customer value. The Customer Success function already exists and has evolved over time. The business is now entering a rebuild phase, with the opportunity to strengthen foundations, refine customer journeys and put scalable systems in place to support continued growth. Longer term, the ambition is to build a large, engaged global community of professional customers with a strong sense of identity, trust and shared purpose. Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. A core focus of the role is improving how customers move through the ecosystem: supporting one-off customers to see the value of membership, and ensuring members engage fully with the broader range of products, services and community resources available to them. The role combines hands-on delivery (including inbox and chat-based customer interaction where required) with strategic redesign, focusing on customer journeys, success frameworks, engagement models and internal coordination. The role works closely with Marketing, Education, Technology, Production and Operations to ensure customers don't just purchase - they understand, apply and benefit from what they've invested in. This is a hybrid role, with three days per week based in Holmes Chapel. Key responsibilities Customer journey and onboarding Own onboarding across memberships and one-off programmes Reduce time-to-value by making next steps, outcomes and success paths clear Design and embed structured success plans, milestones and touchpoints Value, engagement and outcomes Translate customer activity and usage into meaningful outcomes Identify early signs of disengagement or churn Create simple indicators of customer health and success Retention, growth and conversion Proactively reduce churn through structured engagement Improve conversion between one-off customers and ongoing memberships Support renewals and expansion in a way that feels consultative and value-led Voice of the customer Capture insight, feedback and friction points Turn qualitative insight into clear, prioritised input for internal teams Represent customer needs internally with confidence and clarity Internal coordination and delivery Maintain clear ownership, actions and timelines across teams Ensure strong handovers between Marketing, Tech, Education and Support Bring structure, momentum and accountability to customer delivery Systems and scalability Maintain CRM hygiene, success playbooks and onboarding frameworks Help define metrics that reflect genuine customer health Leverage automation, AI and SaaS tools to enhance service delivery Profile Core experience and capabilities Experience in Customer Success, Account Management or a similar customer-facing role (in a Saas, Education or similar background) Strong commercial awareness, with an understanding of retention, lifetime value and growth Experience improving or rebuilding existing customer-facing processes or functions Strategic thinker who prioritises impact over activity Calm, decisive and comfortable operating with ambiguity Clear communicator able to align stakeholders and manage challenging conversations Confident using CRM and workflow tools Nice to have Experience in a scaling or fast-moving SME Exposure to memberships, subscriptions or online communities Experience working with remote or international teams Familiarity with metrics such as NPS, CSAT or customer health scoring Interest in professional education, services or membership-based models Knowledge of AI-driven customer support tools Exposure to direct-response or funnel-based environments Job Offer What's on offer Salary: 45,000- 50,000 per annum (DOE) 28 days' holiday plus bank holidays, plus your birthday off Hybrid working (3 days per week in the office) Company pension Flexitime around core hours (10am-4pm) On-site parking at a stunning office A collaborative, high-energy team with a strong sense of purpose The opportunity to rebuild and shape a critical function
Jan 27, 2026
Full time
This growing, education-led business supports health professionals and professional services businesses looking to build commercially sustainable, values-driven organisations. Client Details Through online programmes and a paid membership model, the business provides practical education, systems and ongoing support to customers operating Globally. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playing a key role in helping individuals and businesses understand how to get the most value from the full ecosystem. Customer Success sits at the heart of the operating model. It is not a reactive support function, but a proactive, commercially minded capability focused on engagement, retention, membership growth and long-term customer value. The Customer Success function already exists and has evolved over time. The business is now entering a rebuild phase, with the opportunity to strengthen foundations, refine customer journeys and put scalable systems in place to support continued growth. Longer term, the ambition is to build a large, engaged global community of professional customers with a strong sense of identity, trust and shared purpose. Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. A core focus of the role is improving how customers move through the ecosystem: supporting one-off customers to see the value of membership, and ensuring members engage fully with the broader range of products, services and community resources available to them. The role combines hands-on delivery (including inbox and chat-based customer interaction where required) with strategic redesign, focusing on customer journeys, success frameworks, engagement models and internal coordination. The role works closely with Marketing, Education, Technology, Production and Operations to ensure customers don't just purchase - they understand, apply and benefit from what they've invested in. This is a hybrid role, with three days per week based in Holmes Chapel. Key responsibilities Customer journey and onboarding Own onboarding across memberships and one-off programmes Reduce time-to-value by making next steps, outcomes and success paths clear Design and embed structured success plans, milestones and touchpoints Value, engagement and outcomes Translate customer activity and usage into meaningful outcomes Identify early signs of disengagement or churn Create simple indicators of customer health and success Retention, growth and conversion Proactively reduce churn through structured engagement Improve conversion between one-off customers and ongoing memberships Support renewals and expansion in a way that feels consultative and value-led Voice of the customer Capture insight, feedback and friction points Turn qualitative insight into clear, prioritised input for internal teams Represent customer needs internally with confidence and clarity Internal coordination and delivery Maintain clear ownership, actions and timelines across teams Ensure strong handovers between Marketing, Tech, Education and Support Bring structure, momentum and accountability to customer delivery Systems and scalability Maintain CRM hygiene, success playbooks and onboarding frameworks Help define metrics that reflect genuine customer health Leverage automation, AI and SaaS tools to enhance service delivery Profile Core experience and capabilities Experience in Customer Success, Account Management or a similar customer-facing role (in a Saas, Education or similar background) Strong commercial awareness, with an understanding of retention, lifetime value and growth Experience improving or rebuilding existing customer-facing processes or functions Strategic thinker who prioritises impact over activity Calm, decisive and comfortable operating with ambiguity Clear communicator able to align stakeholders and manage challenging conversations Confident using CRM and workflow tools Nice to have Experience in a scaling or fast-moving SME Exposure to memberships, subscriptions or online communities Experience working with remote or international teams Familiarity with metrics such as NPS, CSAT or customer health scoring Interest in professional education, services or membership-based models Knowledge of AI-driven customer support tools Exposure to direct-response or funnel-based environments Job Offer What's on offer Salary: 45,000- 50,000 per annum (DOE) 28 days' holiday plus bank holidays, plus your birthday off Hybrid working (3 days per week in the office) Company pension Flexitime around core hours (10am-4pm) On-site parking at a stunning office A collaborative, high-energy team with a strong sense of purpose The opportunity to rebuild and shape a critical function
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Jan 26, 2026
Full time
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Principal Electrical Engineer - Data Centres Building Services Design Global Hyperscale & ColoData Centres Projects Permanent Are you an experienced electrical building services design engineer, with data centre design experience? This is an amazing opportunity for a Principal Electrical engineer - Data Centres, to join a large & expandingbusiness within a globalmulti-disciplinary consultancy in their vibrant London office. ThePrincipal Electrical Engineer - Data Centresrole will involve working mostly on some of the most innovative data centre projects from plant upgrades through to 100MW+ hyper-scaleprojects for very high profile clients. Along with working in an amazing office focused on human health and well-being, you will be working alongside some very talented engineers in a culture of innovation, learning and development. ThisPrincipal Electrical Engineer - Data Centresrole will suit a tenacious, career driven and technically gifted electrical engineer ideally with experience with, or at least an understanding of, critical systems (e.g. UPS, generators, MV / LV switch-gearetc). The applicant will have the opportunity to grow their knowledge by working with highly technical colleagues. I have recruited for this excellent multi-disciplinary consultancy for over 10 years across the globe, placing a number of engineers at all levels and cannot recommend them any higher. Not only do they have a fantastic reputation for staff retention, engagement and employee satisfaction, they are incredibly passionate about holistic design, offering a wide array of engineering & sustainability services across the globe. If you've got potential and want to push the boundaries of design, they will help you achieve it! The Role You will work closely with colleagues of various disciplines to manage the delivery of technically-excellent, profitable projects. You will develop new and nurture existing outstanding client relationships that maximise satisfaction and ensure repeat business, and will use your wealth of expertise and determination to manage, motivate and inspire less experienced engineers. The Principal Electrical Engineer - Data Centres will work in a large expanding critical systems team. The role will involve working mostly on data centre type projects from plant upgrades through to 100MW+ hyper-scaleprojects. They will play a key role in supporting the training and development of less experienced team members. Given the collaborative and clientfocused nature of this role, excellent communication skills and experience of using your initiative to overcome challenges are essential. What Does Success Look Like In This Job? Technically sound work consistently designed and delivered, to client-brief Evidence of the development of managerial skills (including people management, financial and commercial management, marketing and business development and project management) An excellent benefits package including flexible working are on offer for the successful candidate along with autonomy, exciting projects & realistic growth potential. To apply for this fantastic opportunity, please contact James Mowat, Associate Director of Energi People. ABOUT US Energi People are a privately owned global multi-disciplinary recruitment consultancy, established in 2002. We are one of the most experienced and successful recruitment consultancies in the built environment & have successfully helped some of the largest and most technically advanced building construction projects across the world be completed by bringing the best technical people in our industry together. We strive to help companies grow & careers flourish. Our Building Services consultancy team have in excess of 40 years recruitment experience within building services engineering recruitment within the UK & Internationally, including a previous building services design and project engineer as part of our dedicated, highly skilled & passionate team.
Jan 26, 2026
Full time
Principal Electrical Engineer - Data Centres Building Services Design Global Hyperscale & ColoData Centres Projects Permanent Are you an experienced electrical building services design engineer, with data centre design experience? This is an amazing opportunity for a Principal Electrical engineer - Data Centres, to join a large & expandingbusiness within a globalmulti-disciplinary consultancy in their vibrant London office. ThePrincipal Electrical Engineer - Data Centresrole will involve working mostly on some of the most innovative data centre projects from plant upgrades through to 100MW+ hyper-scaleprojects for very high profile clients. Along with working in an amazing office focused on human health and well-being, you will be working alongside some very talented engineers in a culture of innovation, learning and development. ThisPrincipal Electrical Engineer - Data Centresrole will suit a tenacious, career driven and technically gifted electrical engineer ideally with experience with, or at least an understanding of, critical systems (e.g. UPS, generators, MV / LV switch-gearetc). The applicant will have the opportunity to grow their knowledge by working with highly technical colleagues. I have recruited for this excellent multi-disciplinary consultancy for over 10 years across the globe, placing a number of engineers at all levels and cannot recommend them any higher. Not only do they have a fantastic reputation for staff retention, engagement and employee satisfaction, they are incredibly passionate about holistic design, offering a wide array of engineering & sustainability services across the globe. If you've got potential and want to push the boundaries of design, they will help you achieve it! The Role You will work closely with colleagues of various disciplines to manage the delivery of technically-excellent, profitable projects. You will develop new and nurture existing outstanding client relationships that maximise satisfaction and ensure repeat business, and will use your wealth of expertise and determination to manage, motivate and inspire less experienced engineers. The Principal Electrical Engineer - Data Centres will work in a large expanding critical systems team. The role will involve working mostly on data centre type projects from plant upgrades through to 100MW+ hyper-scaleprojects. They will play a key role in supporting the training and development of less experienced team members. Given the collaborative and clientfocused nature of this role, excellent communication skills and experience of using your initiative to overcome challenges are essential. What Does Success Look Like In This Job? Technically sound work consistently designed and delivered, to client-brief Evidence of the development of managerial skills (including people management, financial and commercial management, marketing and business development and project management) An excellent benefits package including flexible working are on offer for the successful candidate along with autonomy, exciting projects & realistic growth potential. To apply for this fantastic opportunity, please contact James Mowat, Associate Director of Energi People. ABOUT US Energi People are a privately owned global multi-disciplinary recruitment consultancy, established in 2002. We are one of the most experienced and successful recruitment consultancies in the built environment & have successfully helped some of the largest and most technically advanced building construction projects across the world be completed by bringing the best technical people in our industry together. We strive to help companies grow & careers flourish. Our Building Services consultancy team have in excess of 40 years recruitment experience within building services engineering recruitment within the UK & Internationally, including a previous building services design and project engineer as part of our dedicated, highly skilled & passionate team.
Job Description How You'll Make an Impact As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross-functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. You'll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external partners to integrate and deliver objective-based solutions. We are offering you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data-driven insights and innovative technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 3 days per week. What You'll Achieve You'll have significant opportunities for career growth, the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the EMEA market. Who You Are What you'll bring with you: 3-5 years' experience in digital marketing, MarTech, and project management. Strong organisational, time management, and communication skills. Analytical thinking with a curiosity about interpreting data to tell compelling stories. Ability to manage and develop a high-performing team, driving both client and employee success. Strong commercial foresight with the ability to identify growth opportunities and drive profitability. Why you might stand out from other talent: Passion for big data, technology and solving complex problems A consultative approach to client management, growth and strategy development. Experience in leading cross-functional teams and driving innovative solutions. A proactive attitude focused on process improvement and automation. A growth mindset, always seeking to learn, adapt, and improve in a fast evolving industry. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting edge solutions and forward thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Jan 25, 2026
Full time
Job Description How You'll Make an Impact As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross-functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. You'll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external partners to integrate and deliver objective-based solutions. We are offering you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data-driven insights and innovative technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 3 days per week. What You'll Achieve You'll have significant opportunities for career growth, the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the EMEA market. Who You Are What you'll bring with you: 3-5 years' experience in digital marketing, MarTech, and project management. Strong organisational, time management, and communication skills. Analytical thinking with a curiosity about interpreting data to tell compelling stories. Ability to manage and develop a high-performing team, driving both client and employee success. Strong commercial foresight with the ability to identify growth opportunities and drive profitability. Why you might stand out from other talent: Passion for big data, technology and solving complex problems A consultative approach to client management, growth and strategy development. Experience in leading cross-functional teams and driving innovative solutions. A proactive attitude focused on process improvement and automation. A growth mindset, always seeking to learn, adapt, and improve in a fast evolving industry. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting edge solutions and forward thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Overview How You'll Make an ImpactAs a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. You'll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external partners to integrate and deliver objective based solutions. We are offering you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data driven insights and innovative technology offers a compelling opportunity to work on industry leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 3 days per week. What You'll AchieveYou'll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the EMEA market. Who You Are What you'll bring with you 3 5 years' experience in digital marketing, MarTech, and project management. Strong organisational, time management, and communication skills. Analytical thinking with a curiosity about interpreting data to tell compelling stories. Ability to manage and develop a high performing team, driving both client and employee success. Strong commercial foresight with the ability to identify growth opportunities and drive profitability. Why you might stand out from other talent Passion for big data, technology and solving complex problems A consultative approach to client management, growth and strategy development. Experience in leading cross functional teams and driving innovative solutions. A proactive attitude focused on process improvement and automation. A growth mindset, always seeking to learn, adapt, and improve in a fast evolving industry. This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact. Additional Information When You Join Us, We'll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting edge solutions and forward thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Jan 25, 2026
Full time
Overview How You'll Make an ImpactAs a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. You'll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external partners to integrate and deliver objective based solutions. We are offering you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data driven insights and innovative technology offers a compelling opportunity to work on industry leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 3 days per week. What You'll AchieveYou'll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the EMEA market. Who You Are What you'll bring with you 3 5 years' experience in digital marketing, MarTech, and project management. Strong organisational, time management, and communication skills. Analytical thinking with a curiosity about interpreting data to tell compelling stories. Ability to manage and develop a high performing team, driving both client and employee success. Strong commercial foresight with the ability to identify growth opportunities and drive profitability. Why you might stand out from other talent Passion for big data, technology and solving complex problems A consultative approach to client management, growth and strategy development. Experience in leading cross functional teams and driving innovative solutions. A proactive attitude focused on process improvement and automation. A growth mindset, always seeking to learn, adapt, and improve in a fast evolving industry. This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact. Additional Information When You Join Us, We'll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting edge solutions and forward thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Membership Administrator £16.48 per hour + holiday pay Start 11th February until October with potential for extension Contract terms: 35 hours per week Location: London based, with hybrid working, Tue/Wed/Thu in office Our client, a Royal College (Healthcare), is looking for an experienced Membership Administrator. Job Purpose The Membership Administrator will support work relating to membership customer service, recruitment, retention, subscriptions, data management and communications. The post requires strong attention to detail, experience in using CRM systems and excellent customer service and communication skills as the first point of contact in our membership team. Main Responsibilities Membership Respond to enquiries about membership by email and phone, and be the first point of contact for membership issues Process applications for membership ensuring applicants meet the criteria and provide correct documentation e.g. sponsors Suggest improvements to the membership application process Ensure member information is up to date within the CRM Ensure membership pages of the website are up to date Facilitate access to membership benefits Providing mailing list for the publishers of the journal Assist in the production of regular membership communications Provide reports for Council on the number and names of new members and those gaining fellowship by examination Assist in the production of promotional material for use at courses and events Subscriptions Administrate Direct Debit process Apply bank transfer payments to member accounts Administrate collection process of overdue membership payments Administrate membership concessions and grade changes Respond to enquiries about subscription fees Respond to enquiries re the annual renewal process General Assist the Membership Elections Manager with arrangements for the College elections as appropriate Assist the Membership Elections Manager with attendance at various national marketing events to represent the College as appropriate Download CRM reports and present information in various formats, e.g. inclusion of graphs Assist with the work of the membership working group including arranging meeting logistics, including dates, location and catering Assist with the organisation of meeting papers, including preparing the agenda, circulating papers and drafting minutes To undertake other duties as required: Undertake any other reasonable duties as required Skills, Knowledge and Expertise Administration experience in a customer facing environment Experience of data processing Knowledge of Microsoft Office software Experience of working with CRM systems (please list all systems and experience level on CV) Excellent communication skills, both written and oral with the ability to relay key information and handle ad-hoc enquiries High attention to detail Highly developed organisational, prioritisation and time management skills Work on own initiative and respond effectively to new situations Professional attitude with strong focus on quality of service Work well within a team, with consideration for colleagues Participate in personal and organisational development activities Commitment to equity and diversity and understanding of how this applies to own area of work Committed to own continuing professional development Discretion, tact, reliability, flexible attitude, understanding of GDPR requirements To apply to this role please send your CV Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
Jan 24, 2026
Full time
Membership Administrator £16.48 per hour + holiday pay Start 11th February until October with potential for extension Contract terms: 35 hours per week Location: London based, with hybrid working, Tue/Wed/Thu in office Our client, a Royal College (Healthcare), is looking for an experienced Membership Administrator. Job Purpose The Membership Administrator will support work relating to membership customer service, recruitment, retention, subscriptions, data management and communications. The post requires strong attention to detail, experience in using CRM systems and excellent customer service and communication skills as the first point of contact in our membership team. Main Responsibilities Membership Respond to enquiries about membership by email and phone, and be the first point of contact for membership issues Process applications for membership ensuring applicants meet the criteria and provide correct documentation e.g. sponsors Suggest improvements to the membership application process Ensure member information is up to date within the CRM Ensure membership pages of the website are up to date Facilitate access to membership benefits Providing mailing list for the publishers of the journal Assist in the production of regular membership communications Provide reports for Council on the number and names of new members and those gaining fellowship by examination Assist in the production of promotional material for use at courses and events Subscriptions Administrate Direct Debit process Apply bank transfer payments to member accounts Administrate collection process of overdue membership payments Administrate membership concessions and grade changes Respond to enquiries about subscription fees Respond to enquiries re the annual renewal process General Assist the Membership Elections Manager with arrangements for the College elections as appropriate Assist the Membership Elections Manager with attendance at various national marketing events to represent the College as appropriate Download CRM reports and present information in various formats, e.g. inclusion of graphs Assist with the work of the membership working group including arranging meeting logistics, including dates, location and catering Assist with the organisation of meeting papers, including preparing the agenda, circulating papers and drafting minutes To undertake other duties as required: Undertake any other reasonable duties as required Skills, Knowledge and Expertise Administration experience in a customer facing environment Experience of data processing Knowledge of Microsoft Office software Experience of working with CRM systems (please list all systems and experience level on CV) Excellent communication skills, both written and oral with the ability to relay key information and handle ad-hoc enquiries High attention to detail Highly developed organisational, prioritisation and time management skills Work on own initiative and respond effectively to new situations Professional attitude with strong focus on quality of service Work well within a team, with consideration for colleagues Participate in personal and organisational development activities Commitment to equity and diversity and understanding of how this applies to own area of work Committed to own continuing professional development Discretion, tact, reliability, flexible attitude, understanding of GDPR requirements To apply to this role please send your CV Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
Commercial Manager About the role: Somerset Solders Ltd is entering an important next phase of its development, with a refreshed leadership structure designed to support sustainable growth and clearer accountability. The company operates two established brands: Somerset Solders (specialising in soldering equipment, products and sundries for the electronics industry) and Somerset Workwear (providing professional workwear and PPE). We are now seeking a Commercial Manager to lead the commercial performance of the business across sales, purchasing and marketing, working in close partnership with the Managing Director. This is a senior, hands-on commercial leadership role within an SME environment. It will suit someone who enjoys autonomy, takes ownership of outcomes, and combines strong commercial judgement with practical execution. What you ll be responsible for Sales & revenue growth: Lead the sales strategy, build and manage a healthy pipeline across both brands, drive customer acquisition/retention/growth, and implement effective account management and segmentation. Pricing, margin & commercial discipline: Head up the execution of pricing and discounting within agreed frameworks, protect gross margin through disciplined decision-making, monitor performance trends, and provide insight on pricing pressures and opportunities. Supplier purchasing & availability: Own day-to-day purchasing, supplier communication and negotiations, manage lead times/MOQs/shortages, maintain strong relationships, and escalate any significant supplier risks. Marketing & demand generation: Lead commercial marketing execution within agreed budgets, manage external partners (e.g. PPC/digital agencies), track ROI and lead quality, and ensure close alignment between marketing and sales outcomes. Customer relationships: Serve as the primary commercial contact for large customers, lead negotiations and pricing discussions, resolve issues related to pricing/supply/terms, and escalate only exceptional or high-risk matters. Leadership & collaboration: Line-manage and develop the Sales Administrator team (x2), work closely with the Managing Director on strategy and growth planning, contribute market/competitor insight and customer feedback, and help foster a professional, collaborative and commercially focused culture. What success looks like In your first months you will take clear ownership of commercial execution, improve sales visibility/pipeline/forecasting, protect and improve gross margin, strengthen supplier and customer relationships, and reduce day-to-day commercial pressure on the Managing Director. About you Essential experience Proven commercial management experience within an SME or similar environment Strong background in sales leadership, pricing and customer management Experience managing suppliers and commercial purchasing decisions Ability to balance strategic thinking with hands-on delivery Strong commercial judgement and confident decision-making Desirable experience Experience in B2B, technical, manufacturing or distribution environments Exposure to digital marketing or performance-based marketing (e.g. PPC) Experience managing or developing small commercial teams Personal attributes Commercially astute and data-driven Pragmatic, adaptable and comfortable in a growing SME Confident operating with autonomy within agreed frameworks Collaborative, accountable and outcomes-focused Why join Somerset Solders Ltd? A genuinely senior commercial role with real ownership and influence Close partnership with the Managing Director Opportunity to shape the commercial direction of a growing SME A stable, well-established business with a clear future plan Company pension scheme Flexibility in working arrangements to support a healthy work-life balance (office-based role with some flexibility considered) This role is designed for candidates who want responsibility, influence and the opportunity to make a visible impact in an SME setting.
Jan 23, 2026
Full time
Commercial Manager About the role: Somerset Solders Ltd is entering an important next phase of its development, with a refreshed leadership structure designed to support sustainable growth and clearer accountability. The company operates two established brands: Somerset Solders (specialising in soldering equipment, products and sundries for the electronics industry) and Somerset Workwear (providing professional workwear and PPE). We are now seeking a Commercial Manager to lead the commercial performance of the business across sales, purchasing and marketing, working in close partnership with the Managing Director. This is a senior, hands-on commercial leadership role within an SME environment. It will suit someone who enjoys autonomy, takes ownership of outcomes, and combines strong commercial judgement with practical execution. What you ll be responsible for Sales & revenue growth: Lead the sales strategy, build and manage a healthy pipeline across both brands, drive customer acquisition/retention/growth, and implement effective account management and segmentation. Pricing, margin & commercial discipline: Head up the execution of pricing and discounting within agreed frameworks, protect gross margin through disciplined decision-making, monitor performance trends, and provide insight on pricing pressures and opportunities. Supplier purchasing & availability: Own day-to-day purchasing, supplier communication and negotiations, manage lead times/MOQs/shortages, maintain strong relationships, and escalate any significant supplier risks. Marketing & demand generation: Lead commercial marketing execution within agreed budgets, manage external partners (e.g. PPC/digital agencies), track ROI and lead quality, and ensure close alignment between marketing and sales outcomes. Customer relationships: Serve as the primary commercial contact for large customers, lead negotiations and pricing discussions, resolve issues related to pricing/supply/terms, and escalate only exceptional or high-risk matters. Leadership & collaboration: Line-manage and develop the Sales Administrator team (x2), work closely with the Managing Director on strategy and growth planning, contribute market/competitor insight and customer feedback, and help foster a professional, collaborative and commercially focused culture. What success looks like In your first months you will take clear ownership of commercial execution, improve sales visibility/pipeline/forecasting, protect and improve gross margin, strengthen supplier and customer relationships, and reduce day-to-day commercial pressure on the Managing Director. About you Essential experience Proven commercial management experience within an SME or similar environment Strong background in sales leadership, pricing and customer management Experience managing suppliers and commercial purchasing decisions Ability to balance strategic thinking with hands-on delivery Strong commercial judgement and confident decision-making Desirable experience Experience in B2B, technical, manufacturing or distribution environments Exposure to digital marketing or performance-based marketing (e.g. PPC) Experience managing or developing small commercial teams Personal attributes Commercially astute and data-driven Pragmatic, adaptable and comfortable in a growing SME Confident operating with autonomy within agreed frameworks Collaborative, accountable and outcomes-focused Why join Somerset Solders Ltd? A genuinely senior commercial role with real ownership and influence Close partnership with the Managing Director Opportunity to shape the commercial direction of a growing SME A stable, well-established business with a clear future plan Company pension scheme Flexibility in working arrangements to support a healthy work-life balance (office-based role with some flexibility considered) This role is designed for candidates who want responsibility, influence and the opportunity to make a visible impact in an SME setting.
Role: We are seeking a strategic and results-oriented Senior Marketing Manager to lead the planning and execution of integrated marketing campaigns that drive brand awareness, customer acquisition, and revenue growth. This role will oversee multi-channel marketing efforts, lead a marketing team, and collaborate closely with other departments to ensure alignment with business objectives. Salary: £40,000 per annum Hours: 8am - 4:30pm with half hour lunch Location: Carparison Leasing, Marsh Barton, Exeter What you'll need 5+ years in marketing management roles Email marketing experience strongly advantageous Strong knowledge of integrated marketing communications and digital marketing channels Experience managing marketing teams and budgets Excellent analytical, communication, and project management skills Understanding of UK marketing regulations and GDPR compliance Strategic thinking and leadership Creative problem-solving Excellent communication and stakeholder management Ability to manage multiple priorities and projects efficiently What you'll do Develop and implement comprehensive marketing strategies aligned with company goals and audience needs Conduct market research and competitor analysis to identify opportunities and stay ahead of industry trends Drive brand positioning and messaging to enhance visibility and reputation Lead pilot projects and testing of new channels, technologies, and creative approaches Ensure brand consistency across all marketing materials and communications Analyse customer behaviour and segmentation to enhance targeting and campaign effectiveness Forecast marketing budgets and resources to ensure efficient use of funds Act as a key point of contact for senior leadership, reporting on performance and strategic alignment Track and report on key metrics including lead generation volume/quality, cost per acquisition, ROI/ROAS, website traffic, conversion rates, customer retention, and brand awareness uplift Support marketing mix modelling and sales attribution analysis to optimise channel investment and improve campaign effectiveness Ensure responsible AI practices aligned with business strategy, including transparency, fairness, security, and compliance with relevant regulations Plan and manage multi-channel campaigns across digital, social, email, content, and offline channels Oversee delivery and optimisation of email/SMS, direct mail, organic and paid social campaigns, PR, paid media, events, and creator/influencer partnerships Lead hands on management of select channels while working closely with the broader marketing team to support and optimise additional marketing initiatives Lead forum strategy, overseeing community management and engagement initiatives Ensure channel activity works cohesively to support acquisition, engagement, and brand visibility Monitor, analyse, and report on campaign performance using data driven insights to optimise results Oversee budget allocation and spend efficiency across all channels Support development of content and creative assets aligned with campaign goals Plan and oversee marketing events, webinars, or trade shows to strengthen brand presence Leverage customer data and testing to ensure effective segmentation, personalisation, automation, and customer journey optimisation Maximise the value and performance of marketing assets to ensure strong return on investment Lead and motivate the marketing team, fostering a collaborative, innovative, and performance driven environment Provide support across operational marketing initiatives to ensure alignment and consistency across all activity Set and track team and individual goals, supporting development and improvement plans Support career progression for team members through coaching, training, and structured development Oversee task, project, and campaign management when briefed, maintaining clear communication and effective execution Facilitate cross departmental alignment through regular updates and integrated plans that support business objectives Negotiate contracts with external agencies, suppliers, and platforms as required, although all core marketing activities are currently managed in-house Ensure all marketing activities comply with legal, ethical, and brand guidelines, including ASA, FCA, and GDPR standards Champion continuous improvement through testing new tools, platforms, and approaches Support communications during crises or reputational issues Ensure the effective, ethical, and regulated use of AI and marketing automation tools in line with company policies and regulations Time to shine If you think you're perfect for our Senior Marketing Manager role and would like to apply, you'll need to send your CV and a cover letter to our recruitment team. You can reach them at emailprotected or by clicking apply. We provide lots of help and advice on what we look for within the applications we receive and how you can make yours stand out. See our recruitment resources. We know applying for jobs can be daunting and that sometimes the biggest barrier to pushing the button can be ourselves. Even if you feel you don't fulfill all of the criteria listed, you still might be a great fit! We'd encourage you to apply and supplement your CV with a detailed covering letter. We'll read every one with interest.
Jan 23, 2026
Full time
Role: We are seeking a strategic and results-oriented Senior Marketing Manager to lead the planning and execution of integrated marketing campaigns that drive brand awareness, customer acquisition, and revenue growth. This role will oversee multi-channel marketing efforts, lead a marketing team, and collaborate closely with other departments to ensure alignment with business objectives. Salary: £40,000 per annum Hours: 8am - 4:30pm with half hour lunch Location: Carparison Leasing, Marsh Barton, Exeter What you'll need 5+ years in marketing management roles Email marketing experience strongly advantageous Strong knowledge of integrated marketing communications and digital marketing channels Experience managing marketing teams and budgets Excellent analytical, communication, and project management skills Understanding of UK marketing regulations and GDPR compliance Strategic thinking and leadership Creative problem-solving Excellent communication and stakeholder management Ability to manage multiple priorities and projects efficiently What you'll do Develop and implement comprehensive marketing strategies aligned with company goals and audience needs Conduct market research and competitor analysis to identify opportunities and stay ahead of industry trends Drive brand positioning and messaging to enhance visibility and reputation Lead pilot projects and testing of new channels, technologies, and creative approaches Ensure brand consistency across all marketing materials and communications Analyse customer behaviour and segmentation to enhance targeting and campaign effectiveness Forecast marketing budgets and resources to ensure efficient use of funds Act as a key point of contact for senior leadership, reporting on performance and strategic alignment Track and report on key metrics including lead generation volume/quality, cost per acquisition, ROI/ROAS, website traffic, conversion rates, customer retention, and brand awareness uplift Support marketing mix modelling and sales attribution analysis to optimise channel investment and improve campaign effectiveness Ensure responsible AI practices aligned with business strategy, including transparency, fairness, security, and compliance with relevant regulations Plan and manage multi-channel campaigns across digital, social, email, content, and offline channels Oversee delivery and optimisation of email/SMS, direct mail, organic and paid social campaigns, PR, paid media, events, and creator/influencer partnerships Lead hands on management of select channels while working closely with the broader marketing team to support and optimise additional marketing initiatives Lead forum strategy, overseeing community management and engagement initiatives Ensure channel activity works cohesively to support acquisition, engagement, and brand visibility Monitor, analyse, and report on campaign performance using data driven insights to optimise results Oversee budget allocation and spend efficiency across all channels Support development of content and creative assets aligned with campaign goals Plan and oversee marketing events, webinars, or trade shows to strengthen brand presence Leverage customer data and testing to ensure effective segmentation, personalisation, automation, and customer journey optimisation Maximise the value and performance of marketing assets to ensure strong return on investment Lead and motivate the marketing team, fostering a collaborative, innovative, and performance driven environment Provide support across operational marketing initiatives to ensure alignment and consistency across all activity Set and track team and individual goals, supporting development and improvement plans Support career progression for team members through coaching, training, and structured development Oversee task, project, and campaign management when briefed, maintaining clear communication and effective execution Facilitate cross departmental alignment through regular updates and integrated plans that support business objectives Negotiate contracts with external agencies, suppliers, and platforms as required, although all core marketing activities are currently managed in-house Ensure all marketing activities comply with legal, ethical, and brand guidelines, including ASA, FCA, and GDPR standards Champion continuous improvement through testing new tools, platforms, and approaches Support communications during crises or reputational issues Ensure the effective, ethical, and regulated use of AI and marketing automation tools in line with company policies and regulations Time to shine If you think you're perfect for our Senior Marketing Manager role and would like to apply, you'll need to send your CV and a cover letter to our recruitment team. You can reach them at emailprotected or by clicking apply. We provide lots of help and advice on what we look for within the applications we receive and how you can make yours stand out. See our recruitment resources. We know applying for jobs can be daunting and that sometimes the biggest barrier to pushing the button can be ourselves. Even if you feel you don't fulfill all of the criteria listed, you still might be a great fit! We'd encourage you to apply and supplement your CV with a detailed covering letter. We'll read every one with interest.
Overview Website Production Manager We are looking for a Website Production Manager for a Client in West London Job Description: Responsibilities Being the EMEA production lead: - First point of contact for stakeholders with website production briefs, updates and issues. Funneling these requests to the correct team and determine which ones will be taken on by us (consulting with Channel Manager where needed). Responsible for driving down overall LTS times whilst promoting creative innovation and developing the efficiency of website as a channel. Management production (development) agency: • Capacity and resource planning, including leading weekly sprint meetings • "Dispatcher" role, getting projects into the right people • Bridging marketing and development, "translating" communication in both directions • Liaising with marketing throughout the production cycle • Review and QA of briefs and asset handovers from marketing • Review and QA of all production work from development First point of contact for planning and workflow process, ensuring we are operating within standards and working to optimize and develop those processes. Accountable for delivery of BAU website projects. This includes tracking against the project plan (where relevant) and ensuring on time delivery. Daily enforcement of guidelines, best practices and standards of website processes and web asset production. Collaborate with internal and external partners on optimizing performance & ROI of website as a core acquisition & retention channel across EMEA by delivering against KPI's (registrations, active users, activation & adoption rates, etc.) Experience required Experience within an EMEA-wide website team as a technical producer or project/production manager Proven experience managing and collaborating with web developers. Technical knowledge about website technologies / infrastructures Experience with project management principles and practices (Agile, Kanban) Some knowledge of website design principles and UX frameworks Experience of working with in house product and engineering teams Experience managing multiple stakeholders with competing priorities. Marketing POC for BAU website changes and project requests Scheduling and resource management in collaboration with Lead Developer Two-way communication with development and marketing teams for any issues, feedback or queries related to ongoing work The ideal profile we are looking for is: Has worked with multi-regional, multi-language web properties at an enterprise level. Has project management experience, working within Agile/Kanban principles. Clear and confident communicator, able to distil "development speak" into non-technical terms and vice-versa. Broadly aware of the specific legal and risk sensitivities involved with financial institutions. This is a 6 month contract assignment. Will based in West London - close to Hammersmith. Please send your CV to us in Word format along with daily rate and availability.
Jan 23, 2026
Full time
Overview Website Production Manager We are looking for a Website Production Manager for a Client in West London Job Description: Responsibilities Being the EMEA production lead: - First point of contact for stakeholders with website production briefs, updates and issues. Funneling these requests to the correct team and determine which ones will be taken on by us (consulting with Channel Manager where needed). Responsible for driving down overall LTS times whilst promoting creative innovation and developing the efficiency of website as a channel. Management production (development) agency: • Capacity and resource planning, including leading weekly sprint meetings • "Dispatcher" role, getting projects into the right people • Bridging marketing and development, "translating" communication in both directions • Liaising with marketing throughout the production cycle • Review and QA of briefs and asset handovers from marketing • Review and QA of all production work from development First point of contact for planning and workflow process, ensuring we are operating within standards and working to optimize and develop those processes. Accountable for delivery of BAU website projects. This includes tracking against the project plan (where relevant) and ensuring on time delivery. Daily enforcement of guidelines, best practices and standards of website processes and web asset production. Collaborate with internal and external partners on optimizing performance & ROI of website as a core acquisition & retention channel across EMEA by delivering against KPI's (registrations, active users, activation & adoption rates, etc.) Experience required Experience within an EMEA-wide website team as a technical producer or project/production manager Proven experience managing and collaborating with web developers. Technical knowledge about website technologies / infrastructures Experience with project management principles and practices (Agile, Kanban) Some knowledge of website design principles and UX frameworks Experience of working with in house product and engineering teams Experience managing multiple stakeholders with competing priorities. Marketing POC for BAU website changes and project requests Scheduling and resource management in collaboration with Lead Developer Two-way communication with development and marketing teams for any issues, feedback or queries related to ongoing work The ideal profile we are looking for is: Has worked with multi-regional, multi-language web properties at an enterprise level. Has project management experience, working within Agile/Kanban principles. Clear and confident communicator, able to distil "development speak" into non-technical terms and vice-versa. Broadly aware of the specific legal and risk sensitivities involved with financial institutions. This is a 6 month contract assignment. Will based in West London - close to Hammersmith. Please send your CV to us in Word format along with daily rate and availability.
Position: Sales Manager Job ID: 2340/3 Location: Scotland / The North Rate/Salary: £40,000 - £50,000 Benefits: Lots of Benefits With This Company Type: Permanent - Full Time HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Sales Manager Typically, this person will be a driven, self-motivated Sales Manager who will cover Scotland and the North of England. This is a home-based, field-sales role selling directly to distributors, boat builders, retailers and installers. You will be the company s front-line representative in your territory. You will be responsible for developing new business, nurturing relationships with existing customers, and growing sales throughout your region. You will operate independently, manage your own schedule, and report directly to the sales director. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Sales Manager: Identify and develop new business opportunities within Scotland and Northern England target distributors, boat builders, retailers and installers along with new industries Maintain and grow relationships with existing customers: Ensure satisfaction, manage orders, anticipate needs, and support retention and repeat business Represent the company at meetings, site visits, boat-yards, trade-shows and other relevant industry events in your region Present and promote the company s product range; understand customers requirements and recommend appropriate products Achieve and exceed agreed sales targets and performance metrics for your territory as set out between yourself and the sales director Report on market trends, customer feedback, competitor activity and regional opportunities to senior management Provide after-sales support as needed: Assist with order placement, product enquiries or issue resolution Work pro-actively, managing a sales pipeline, following up leads and converting prospects to clients Qualifications and requirements for the Sales Manager: You will have a strong sales background, ideally with experience in field sales, B2B or marine / marine-related products (or a willingness to learn the marine sector) Excellent communication, negotiation and relationship-building skills Self-motivated, organised and able to work independently comfortable with home-based work and travelling frequently throughout the assigned territory Proven ability to build and manage a sales pipeline, close deals, and meet or exceed targets. Full driving licence and willingness to travel throughout Scotland and Northern England regularly This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Jan 23, 2026
Full time
Position: Sales Manager Job ID: 2340/3 Location: Scotland / The North Rate/Salary: £40,000 - £50,000 Benefits: Lots of Benefits With This Company Type: Permanent - Full Time HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Sales Manager Typically, this person will be a driven, self-motivated Sales Manager who will cover Scotland and the North of England. This is a home-based, field-sales role selling directly to distributors, boat builders, retailers and installers. You will be the company s front-line representative in your territory. You will be responsible for developing new business, nurturing relationships with existing customers, and growing sales throughout your region. You will operate independently, manage your own schedule, and report directly to the sales director. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Sales Manager: Identify and develop new business opportunities within Scotland and Northern England target distributors, boat builders, retailers and installers along with new industries Maintain and grow relationships with existing customers: Ensure satisfaction, manage orders, anticipate needs, and support retention and repeat business Represent the company at meetings, site visits, boat-yards, trade-shows and other relevant industry events in your region Present and promote the company s product range; understand customers requirements and recommend appropriate products Achieve and exceed agreed sales targets and performance metrics for your territory as set out between yourself and the sales director Report on market trends, customer feedback, competitor activity and regional opportunities to senior management Provide after-sales support as needed: Assist with order placement, product enquiries or issue resolution Work pro-actively, managing a sales pipeline, following up leads and converting prospects to clients Qualifications and requirements for the Sales Manager: You will have a strong sales background, ideally with experience in field sales, B2B or marine / marine-related products (or a willingness to learn the marine sector) Excellent communication, negotiation and relationship-building skills Self-motivated, organised and able to work independently comfortable with home-based work and travelling frequently throughout the assigned territory Proven ability to build and manage a sales pipeline, close deals, and meet or exceed targets. Full driving licence and willingness to travel throughout Scotland and Northern England regularly This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England? Role Title: Supporter Engagement Lead Reporting to: Supporter Engagement Manager Salary: £32,861 - £40,357 per annum Contract Type: Permanent Hours: Full-time Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home The Supporter Engagement Lead is a newly established role responsible for increasing income from individual supporters by project managing audience led appeals and campaigns, devising and delivering compelling supporter journeys that grow long-term engagement and income for the charity. As well as informing decision making and future strategy and planning through the development of detailed reporting, analysis and insight. This role will be take ownership of the end-to-end planning, delivery and optimisation of supporter communications across multiple channels. Working with a high degree of autonomy, the postholder will translate strategy into action, ensuring supporters receive timely, relevant and inspiring communications that deepen their connection to the charity and encourage sustained support. You ll be joining a friendly, supportive and passionate team within an organisation that s ambitious, collaborative and committed to development. If you re proactive, strategic, and motivated by making a difference, we d love to hear from you. Role Summary: Lead the end-to-end planning, delivery and optimisation of individual giving and supporter engagement activity across offline and digital channels to increase sustainable income. Design, implement and continuously improve insight-led supporter journeys that drive acquisition, retention, engagement and lifetime value. Develop compelling, supporter-focused fundraising messages and communications aligned with supporter motivations and the charity s brand. Manage projects, timelines and budgets, monitoring performance and return on investment to maximise effectiveness and cost-efficiency. Use supporter data and insight to inform segmentation, campaign planning, reporting and continuous improvement. Champion a supporter-first culture, ensuring compliance, best practice and a seamless supporter experience across teams and touchpoints. To be successful in this role you will have: Experience & Knowledge Proven experience delivering individual giving, direct marketing and supporter engagement activity with end-to-end responsibility. Demonstrable experience of designing and implementing effective supporter or donor journeys that improve retention and engagement. Strong understanding of direct marketing principles across both offline and digital channels. Experience using a fundraising CRM or database to support campaign delivery, reporting and analysis. Experience managing third-party suppliers and working collaboratively with internal teams. Experience managing and monitoring campaign or project budgets, with accountability for spend and return on investment. Skills & Abilities Self-sufficient and confident, with the ability to take ownership of complex deliverables. Strong project management skills, with the ability to manage multiple priorities and meet deadlines. Excellent written communication skills, with the ability to produce compelling, supporter-focused copy. Strong analytical skills, with the ability to interpret data and turn insight into action. Highly organised, with strong attention to detail and accuracy. Proactive and creative problem-solver with a continuous improvement mindset. Ability to plan, track and manage budgets effectively and use financial and data to inform decision-making and improve outcomes. Personal Attributes Supporter-first approach with a genuine passion for building long-term relationships. Collaborative team player who can also work independently with minimal supervision. Positive, flexible and adaptable in a fast-paced charity environment. Confident decision-maker within agreed strategic and operational boundaries. Desirable Degree-level education or equivalent professional experience. Full driving licence and willingness to support wider charity activity if required About Magpas Air Ambulance We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work. We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking. Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply. Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply. If you are looking for a new opportunity within a supportive and exciting environment, we look forward to hearing from you. Closing date: 9th February 2026 at 5pm Interview date: from 16th February 2026 Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience. No agencies please. Interested? If you would like to find out more, please click the button to be directed to our website, where you can complete the application process. This role is subject to a Disclosure and Barring Service (DBS) check. If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.
Jan 22, 2026
Full time
Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England? Role Title: Supporter Engagement Lead Reporting to: Supporter Engagement Manager Salary: £32,861 - £40,357 per annum Contract Type: Permanent Hours: Full-time Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home The Supporter Engagement Lead is a newly established role responsible for increasing income from individual supporters by project managing audience led appeals and campaigns, devising and delivering compelling supporter journeys that grow long-term engagement and income for the charity. As well as informing decision making and future strategy and planning through the development of detailed reporting, analysis and insight. This role will be take ownership of the end-to-end planning, delivery and optimisation of supporter communications across multiple channels. Working with a high degree of autonomy, the postholder will translate strategy into action, ensuring supporters receive timely, relevant and inspiring communications that deepen their connection to the charity and encourage sustained support. You ll be joining a friendly, supportive and passionate team within an organisation that s ambitious, collaborative and committed to development. If you re proactive, strategic, and motivated by making a difference, we d love to hear from you. Role Summary: Lead the end-to-end planning, delivery and optimisation of individual giving and supporter engagement activity across offline and digital channels to increase sustainable income. Design, implement and continuously improve insight-led supporter journeys that drive acquisition, retention, engagement and lifetime value. Develop compelling, supporter-focused fundraising messages and communications aligned with supporter motivations and the charity s brand. Manage projects, timelines and budgets, monitoring performance and return on investment to maximise effectiveness and cost-efficiency. Use supporter data and insight to inform segmentation, campaign planning, reporting and continuous improvement. Champion a supporter-first culture, ensuring compliance, best practice and a seamless supporter experience across teams and touchpoints. To be successful in this role you will have: Experience & Knowledge Proven experience delivering individual giving, direct marketing and supporter engagement activity with end-to-end responsibility. Demonstrable experience of designing and implementing effective supporter or donor journeys that improve retention and engagement. Strong understanding of direct marketing principles across both offline and digital channels. Experience using a fundraising CRM or database to support campaign delivery, reporting and analysis. Experience managing third-party suppliers and working collaboratively with internal teams. Experience managing and monitoring campaign or project budgets, with accountability for spend and return on investment. Skills & Abilities Self-sufficient and confident, with the ability to take ownership of complex deliverables. Strong project management skills, with the ability to manage multiple priorities and meet deadlines. Excellent written communication skills, with the ability to produce compelling, supporter-focused copy. Strong analytical skills, with the ability to interpret data and turn insight into action. Highly organised, with strong attention to detail and accuracy. Proactive and creative problem-solver with a continuous improvement mindset. Ability to plan, track and manage budgets effectively and use financial and data to inform decision-making and improve outcomes. Personal Attributes Supporter-first approach with a genuine passion for building long-term relationships. Collaborative team player who can also work independently with minimal supervision. Positive, flexible and adaptable in a fast-paced charity environment. Confident decision-maker within agreed strategic and operational boundaries. Desirable Degree-level education or equivalent professional experience. Full driving licence and willingness to support wider charity activity if required About Magpas Air Ambulance We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work. We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking. Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply. Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply. If you are looking for a new opportunity within a supportive and exciting environment, we look forward to hearing from you. Closing date: 9th February 2026 at 5pm Interview date: from 16th February 2026 Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience. No agencies please. Interested? If you would like to find out more, please click the button to be directed to our website, where you can complete the application process. This role is subject to a Disclosure and Barring Service (DBS) check. If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.
Birmingham City Football Club plc
City, Birmingham
Department: Commercial Location: St Andrew' Park Reports to: Head of Partnerships Hours: 37.5 hours per week Contract: Permanent Birmingham City Football Club ison the rise. With an incredible history dating back to 1875, Birmingham City Football Club ispart of anexciting period of accelerated growth andmodernisation,and is playing it's part in once-in-a-generation opportunity to support the transformation of England's second city as part of the Sports Quarter project. With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success - on and off the pitch. The journeywe'reon involvesstrengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City F About the Role The Partnership Strategy Manager is responsible for driving revenue growth through the acquisition, development, and retention of strategic commercial partnerships across multiple sectors. This role plays a pivotal part in proactively guiding brands through the full sales cycle, from lead generation and prospecting through to pitching, negotiation, and deal closure. The focus is on securing high-value partnerships that directly support the Club's commercial objectives and long-term revenue growth. Working closely with the Head of Partnerships, the role will also support the evolution of the partnership development function by improving sales tools, processes, reporting, and data-driven insights to accelerate commercial performance. Role Responsibilities Strategic Partnership Development Identify and evaluate new partnership opportunities across priority sectors aligned with the Club's long-term commercial strategy Develop and implement strategic plans to grow the partnership portfolio with a balanced mix of categories and revenue streams Conduct market and competitor analysis to identify trends, brand alignment opportunities, and areas for commercial expansion Shape compelling partnership propositions and asset packages aligned to both Club objectives and partner brand goals Own and execute the full sales cycle including prospecting, lead qualification, outreach, pitching, rights negotiation, and contract closing Maintain a strong and active sales pipeline aligned to revenue targets Produce tailored partnership proposals and presentations that clearly articulate value Collaborate with legal and finance teams to ensure accurate pricing, deal structuring, and contract execution Work closely with the Head of Partnerships to refine partnership development strategy and commercial planning Drive continuous improvement of sales tools, systems, and processes to improve efficiency and effectiveness Develop and maintain dashboards, reporting frameworks, and insight tools to support forecasting and performance analysis Champion a data-led approach to pipeline management, partner targeting, and asset valuation Cross-Functional Collaboration Collaborate with Partnership Management, Commercial, Marketing, Community, and Football departments to align partnership opportunities with club-wide initiatives Support the handover of newly secured partners into the Partnership Activation team for seamless onboarding Relationship Building & Brand Representation Represent the Club professionally at industry events, conferences, and networking forums to generate leads and build relationships Build and maintain strong relationships with senior stakeholders across prospective partner organisations General Responsibilities Ensure compliance with all Club policies and procedures, with particular regard to Equality & Diversity, Safeguarding, and Health & Safety Undertake any other duties required by the Line Manager or Head of Department within the scope of the role About You Qualifications Bachelor's degree in business, marketing, sports management, or a related field Experience in commercial strategy, partnerships, sales, or sponsorship roles, ideally within sport or entertainment Proven ability to develop and deliver commercial strategies that drive sustainable revenue growth Experience managing the full sales cycle including prospecting, pitching, negotiation, and closing Strong ability to identify market trends and translate insights into actionable partnership strategies Excellent presentation, storytelling, and stakeholder engagement skills Strong data literacy with experience using insights to inform targeting and improve sales performance Experience producing reports, dashboards, and forecasts to support pipeline management Personal Attributes Commercially driven with a strong motivation to achieve revenue targets Strategic thinker with the ability to manage both long-term vision and execution detail Proactive, self-motivated, and comfortable generating leads independently Resilient and confident in competitive sales environments Professional and credible when engaging senior executives Collaborative team player who values cross-departmental alignment Creative problem solver with the ability to adapt to changing commercial landscapes Highly organised and detail-oriented with the ability to manage multiple priorities High integrity with a commitment to confidentiality and ethical conduct What We Offer 37.5 hours per week 23 days' holiday rising to 25 days plus 8 bank holidays Opportunity to play a key role in the commercial growth of Birmingham City Football Club Equality, Diversity & Inclusion Birmingham City FC is committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, gender, race, ethnicity, religion or belief, sexual orientation, marital status, or disability. We particularly encourage applications from underrepresented groups within football. If you require reasonable adjustments during the recruitment or interview process, please let us know and we will support you wherever possible.
Jan 22, 2026
Full time
Department: Commercial Location: St Andrew' Park Reports to: Head of Partnerships Hours: 37.5 hours per week Contract: Permanent Birmingham City Football Club ison the rise. With an incredible history dating back to 1875, Birmingham City Football Club ispart of anexciting period of accelerated growth andmodernisation,and is playing it's part in once-in-a-generation opportunity to support the transformation of England's second city as part of the Sports Quarter project. With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success - on and off the pitch. The journeywe'reon involvesstrengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City F About the Role The Partnership Strategy Manager is responsible for driving revenue growth through the acquisition, development, and retention of strategic commercial partnerships across multiple sectors. This role plays a pivotal part in proactively guiding brands through the full sales cycle, from lead generation and prospecting through to pitching, negotiation, and deal closure. The focus is on securing high-value partnerships that directly support the Club's commercial objectives and long-term revenue growth. Working closely with the Head of Partnerships, the role will also support the evolution of the partnership development function by improving sales tools, processes, reporting, and data-driven insights to accelerate commercial performance. Role Responsibilities Strategic Partnership Development Identify and evaluate new partnership opportunities across priority sectors aligned with the Club's long-term commercial strategy Develop and implement strategic plans to grow the partnership portfolio with a balanced mix of categories and revenue streams Conduct market and competitor analysis to identify trends, brand alignment opportunities, and areas for commercial expansion Shape compelling partnership propositions and asset packages aligned to both Club objectives and partner brand goals Own and execute the full sales cycle including prospecting, lead qualification, outreach, pitching, rights negotiation, and contract closing Maintain a strong and active sales pipeline aligned to revenue targets Produce tailored partnership proposals and presentations that clearly articulate value Collaborate with legal and finance teams to ensure accurate pricing, deal structuring, and contract execution Work closely with the Head of Partnerships to refine partnership development strategy and commercial planning Drive continuous improvement of sales tools, systems, and processes to improve efficiency and effectiveness Develop and maintain dashboards, reporting frameworks, and insight tools to support forecasting and performance analysis Champion a data-led approach to pipeline management, partner targeting, and asset valuation Cross-Functional Collaboration Collaborate with Partnership Management, Commercial, Marketing, Community, and Football departments to align partnership opportunities with club-wide initiatives Support the handover of newly secured partners into the Partnership Activation team for seamless onboarding Relationship Building & Brand Representation Represent the Club professionally at industry events, conferences, and networking forums to generate leads and build relationships Build and maintain strong relationships with senior stakeholders across prospective partner organisations General Responsibilities Ensure compliance with all Club policies and procedures, with particular regard to Equality & Diversity, Safeguarding, and Health & Safety Undertake any other duties required by the Line Manager or Head of Department within the scope of the role About You Qualifications Bachelor's degree in business, marketing, sports management, or a related field Experience in commercial strategy, partnerships, sales, or sponsorship roles, ideally within sport or entertainment Proven ability to develop and deliver commercial strategies that drive sustainable revenue growth Experience managing the full sales cycle including prospecting, pitching, negotiation, and closing Strong ability to identify market trends and translate insights into actionable partnership strategies Excellent presentation, storytelling, and stakeholder engagement skills Strong data literacy with experience using insights to inform targeting and improve sales performance Experience producing reports, dashboards, and forecasts to support pipeline management Personal Attributes Commercially driven with a strong motivation to achieve revenue targets Strategic thinker with the ability to manage both long-term vision and execution detail Proactive, self-motivated, and comfortable generating leads independently Resilient and confident in competitive sales environments Professional and credible when engaging senior executives Collaborative team player who values cross-departmental alignment Creative problem solver with the ability to adapt to changing commercial landscapes Highly organised and detail-oriented with the ability to manage multiple priorities High integrity with a commitment to confidentiality and ethical conduct What We Offer 37.5 hours per week 23 days' holiday rising to 25 days plus 8 bank holidays Opportunity to play a key role in the commercial growth of Birmingham City Football Club Equality, Diversity & Inclusion Birmingham City FC is committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, gender, race, ethnicity, religion or belief, sexual orientation, marital status, or disability. We particularly encourage applications from underrepresented groups within football. If you require reasonable adjustments during the recruitment or interview process, please let us know and we will support you wherever possible.
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Jan 22, 2026
Full time
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Jan 21, 2026
Full time
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses. Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It's an inspiring time to join the team! Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best in class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The Director of Corporate plays a pivotal role in shaping and leading our corporate advisory services, overseeing the Risk & Reward, Pensions, and Employee Engagement teams. This strategic leadership role drives the development and delivery of market leading corporate financial planning solutions, ensuring a cohesive and commercially focused client experience that supports retention, growth, and revenue targets. The postholder is responsible for developing innovative, compliant, and high performing solutions that address the complex needs of our corporate clients while ensuring we remain at the forefront of the financial planning and employee benefits market. Responsibilities Strategic Leadership & Vision Develop and execute the corporate strategy in alignment with Titan's growth ambitions, working closely with executive leadership. Act as the strategic lead across all corporate service lines: pensions, employee engagement, and risk/reward. Monitor trends in legislation, financial markets, and corporate needs to ensure offerings are competitive, relevant, and future focused. Serve as a member of the senior leadership team, contributing to wider organisational strategy, culture, and governance. Client Growth & Revenue Generation Drive business development efforts to acquire and retain mid-to-large corporate clients. Identify opportunities for cross selling and upselling across the business to maximise client lifetime value. Execute targeted growth strategies in mid-large corporates, leveraging Titan's vertically integrated model (financial planning investment custody). Develop pricing and service models that drive sustainable profit growth while meeting client needs. Lead high level client relationships, providing thought leadership, commercial insights, and strategic guidance. Oversee pricing, proposition value cases, and develop commercial models to drive profitability Team Leadership & Operational Oversight Lead and inspire cross functional teams (Risk & Reward, Pensions, and Employee Engagement), ensuring clarity of purpose, accountability, and performance. Set clear KPIs and targets aligned to service excellence, regulatory compliance, and commercial outcomes. Create a culture of innovation, collaboration, and continuous improvement across the corporate function. Oversee operational processes and service delivery standards to ensure efficiency, compliance, and client satisfaction. Risk Management & Governance Ensure that all corporate services operate in full compliance with FCA regulations, pensions legislation, employment law, and internal risk policies. Lead governance frameworks to monitor and manage risk exposure across all corporate client relationships. Champion a strong risk aware culture across teams, supporting robust decision making. Product & Proposition Development Oversee the design and enhancement of corporate financial solutions, including group pensions, flexible benefits, total reward, and employee engagement platforms. Collaborate with marketing and proposition teams to enhance brand visibility, thought leadership, and sales enablement for corporate offerings. Ensure products are commercially viable, client centric, and adaptable to market shifts. Experience required Essential: Proven senior leadership experience within corporate financial planning, employee benefits, or wealth management. Deep knowledge of pensions (DB, DC, group schemes), reward strategies, and employee engagement models. Track record of delivering revenue growth through strategic client engagement and solution design. Strong understanding of FCA compliance, risk frameworks, and financial product regulation. Commercial acumen and ability to build high value relationships with C suite clients. Desirable: Experience scaling operations or leading a function through transformation/growth. Experience within a private equity-backed or fast scaling business. Skills, Competencies & Qualifications (Essential & Desirable) Key Skills and Competencies Strategic thinking with commercial and financial insight Inspirational leadership and people management Exceptional client relationship and stakeholder management skills Deep technical understanding of corporate pension and benefits structures Strong communication and presentation skills Analytical with a solution oriented mindset Change and transformation leadership Essential: Chartered Financial Planner or equivalent qualification. Our employees You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Benefits Competitive salary Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job related activities.
Jan 21, 2026
Full time
The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses. Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It's an inspiring time to join the team! Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best in class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals. The Director of Corporate plays a pivotal role in shaping and leading our corporate advisory services, overseeing the Risk & Reward, Pensions, and Employee Engagement teams. This strategic leadership role drives the development and delivery of market leading corporate financial planning solutions, ensuring a cohesive and commercially focused client experience that supports retention, growth, and revenue targets. The postholder is responsible for developing innovative, compliant, and high performing solutions that address the complex needs of our corporate clients while ensuring we remain at the forefront of the financial planning and employee benefits market. Responsibilities Strategic Leadership & Vision Develop and execute the corporate strategy in alignment with Titan's growth ambitions, working closely with executive leadership. Act as the strategic lead across all corporate service lines: pensions, employee engagement, and risk/reward. Monitor trends in legislation, financial markets, and corporate needs to ensure offerings are competitive, relevant, and future focused. Serve as a member of the senior leadership team, contributing to wider organisational strategy, culture, and governance. Client Growth & Revenue Generation Drive business development efforts to acquire and retain mid-to-large corporate clients. Identify opportunities for cross selling and upselling across the business to maximise client lifetime value. Execute targeted growth strategies in mid-large corporates, leveraging Titan's vertically integrated model (financial planning investment custody). Develop pricing and service models that drive sustainable profit growth while meeting client needs. Lead high level client relationships, providing thought leadership, commercial insights, and strategic guidance. Oversee pricing, proposition value cases, and develop commercial models to drive profitability Team Leadership & Operational Oversight Lead and inspire cross functional teams (Risk & Reward, Pensions, and Employee Engagement), ensuring clarity of purpose, accountability, and performance. Set clear KPIs and targets aligned to service excellence, regulatory compliance, and commercial outcomes. Create a culture of innovation, collaboration, and continuous improvement across the corporate function. Oversee operational processes and service delivery standards to ensure efficiency, compliance, and client satisfaction. Risk Management & Governance Ensure that all corporate services operate in full compliance with FCA regulations, pensions legislation, employment law, and internal risk policies. Lead governance frameworks to monitor and manage risk exposure across all corporate client relationships. Champion a strong risk aware culture across teams, supporting robust decision making. Product & Proposition Development Oversee the design and enhancement of corporate financial solutions, including group pensions, flexible benefits, total reward, and employee engagement platforms. Collaborate with marketing and proposition teams to enhance brand visibility, thought leadership, and sales enablement for corporate offerings. Ensure products are commercially viable, client centric, and adaptable to market shifts. Experience required Essential: Proven senior leadership experience within corporate financial planning, employee benefits, or wealth management. Deep knowledge of pensions (DB, DC, group schemes), reward strategies, and employee engagement models. Track record of delivering revenue growth through strategic client engagement and solution design. Strong understanding of FCA compliance, risk frameworks, and financial product regulation. Commercial acumen and ability to build high value relationships with C suite clients. Desirable: Experience scaling operations or leading a function through transformation/growth. Experience within a private equity-backed or fast scaling business. Skills, Competencies & Qualifications (Essential & Desirable) Key Skills and Competencies Strategic thinking with commercial and financial insight Inspirational leadership and people management Exceptional client relationship and stakeholder management skills Deep technical understanding of corporate pension and benefits structures Strong communication and presentation skills Analytical with a solution oriented mindset Change and transformation leadership Essential: Chartered Financial Planner or equivalent qualification. Our employees You will be able to demonstrate a willingness to embrace the Company values of: Creativity - we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors. Commitment - we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile. Collaboration - we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement. Benefits Competitive salary Private Medical Insurance post probation Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave (plus buy and sell up to 5 days) Office Christmas close (3-days) Life Assurance Health cash plan Hybrid working Discretionary performance related bonus Employee Assistance Programme Lunch and snacks provided in the Bristol office. And lots of flexible benefits to choose from! The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job related activities.
National Corporate Account Manager Location: Field Based, GB Brand: RS Work Location: Field Based National Corporate Account Manager -Utilities Location: This role is offered on a hybrid basis, which involves a combination of working field-based, visiting customer sites/our offices,and also remotely Reports to: Industry Sector Manager Function: Sales B2B Strategic Accounts We are RS At RS UK, part of RS Group,we'vebeen solving industry problems for over 80 years. We turn the 'what ifs' into the 'why nots',the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products,we'rea trusted partner to the world's leading industries. We'relooking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact. The Opportunity As a National Corporate Account Manager (NCAM) ,you'll be the strategic lead for a portfolio of high-value customers within the Utilitiessector . Your mission? To grow RS's share of wallet year-on-year by deeply understanding your customers' challenges and aligning our solutions to help them thrive. This is a consultative sales role that requires a deep understanding of customer operations, change management, and value-based selling.You'll be the face of RS to your accounts - and the voice of your customers within RS. What You'll Do Own and grow a portfolio of national corporate accounts across the UK & Ireland. Build deep, strategic relationships with key stakeholders in the Utilities sector. Identify customer pain points and align RS's full suite of MRO solutions to deliver measurable value. Lead cross-functional collaboration across the wider RS sales organisation to deliver a seamless customer experience. Use Salesforce to manage pipeline and Power BI to identify trends, opportunities, and performance insights. Drive customer retention, revenue growth, and gross margin improvement. Act as a thought leader and trusted advisor to your customers and internal teams. What You'll Bring Established background experience of B2B sales or account management experience. Experience in the Utilities, or MRO is desirable. A consultative, customer-first mindset with a passion for solving complex problems. Strong commercial acumen and the ability to navigate long sales cycles. A collaborative, professional approach with the ability to lead without direct authority. Self-motivation, resilience, and a values-driven mindset. Rewards Financial - pension/retirement; lifeassurance; salaryfinance (payroll deduction loan scheme) Wellbeing - medical plans; healthscreening; criticalillness; disability insurance; holiday/paidtimeoff; employeeassistanceprogramme; discountedgym/healthclub membership Lifestyle - transportationassistanceschemes (e.g.,cycle towork, travel loans, car leasing); onsite catering/lunch vouchers; retaildiscounts Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values We believe in flexible working and empowering you to deliver your best, your way. Whether you're on the road, at home, or collaborating with colleagues, we'll support your growth and wellbeing every step of the way. Ready to Make Amazing Happen? Join over 2,000 colleagues in the UK&I and help us shape the future of industry. Whoever you are, wherever you are - it all starts here. Apply now and make RS a part of your journey.
Jan 20, 2026
Full time
National Corporate Account Manager Location: Field Based, GB Brand: RS Work Location: Field Based National Corporate Account Manager -Utilities Location: This role is offered on a hybrid basis, which involves a combination of working field-based, visiting customer sites/our offices,and also remotely Reports to: Industry Sector Manager Function: Sales B2B Strategic Accounts We are RS At RS UK, part of RS Group,we'vebeen solving industry problems for over 80 years. We turn the 'what ifs' into the 'why nots',the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products,we'rea trusted partner to the world's leading industries. We'relooking for curious, driven, and empathetic professionals to join our journey. People who think differently, act with purpose, and want to make a real impact. The Opportunity As a National Corporate Account Manager (NCAM) ,you'll be the strategic lead for a portfolio of high-value customers within the Utilitiessector . Your mission? To grow RS's share of wallet year-on-year by deeply understanding your customers' challenges and aligning our solutions to help them thrive. This is a consultative sales role that requires a deep understanding of customer operations, change management, and value-based selling.You'll be the face of RS to your accounts - and the voice of your customers within RS. What You'll Do Own and grow a portfolio of national corporate accounts across the UK & Ireland. Build deep, strategic relationships with key stakeholders in the Utilities sector. Identify customer pain points and align RS's full suite of MRO solutions to deliver measurable value. Lead cross-functional collaboration across the wider RS sales organisation to deliver a seamless customer experience. Use Salesforce to manage pipeline and Power BI to identify trends, opportunities, and performance insights. Drive customer retention, revenue growth, and gross margin improvement. Act as a thought leader and trusted advisor to your customers and internal teams. What You'll Bring Established background experience of B2B sales or account management experience. Experience in the Utilities, or MRO is desirable. A consultative, customer-first mindset with a passion for solving complex problems. Strong commercial acumen and the ability to navigate long sales cycles. A collaborative, professional approach with the ability to lead without direct authority. Self-motivation, resilience, and a values-driven mindset. Rewards Financial - pension/retirement; lifeassurance; salaryfinance (payroll deduction loan scheme) Wellbeing - medical plans; healthscreening; criticalillness; disability insurance; holiday/paidtimeoff; employeeassistanceprogramme; discountedgym/healthclub membership Lifestyle - transportationassistanceschemes (e.g.,cycle towork, travel loans, car leasing); onsite catering/lunch vouchers; retaildiscounts Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values We believe in flexible working and empowering you to deliver your best, your way. Whether you're on the road, at home, or collaborating with colleagues, we'll support your growth and wellbeing every step of the way. Ready to Make Amazing Happen? Join over 2,000 colleagues in the UK&I and help us shape the future of industry. Whoever you are, wherever you are - it all starts here. Apply now and make RS a part of your journey.
Digital Marketing and PPC Executive German Speaking Salary: £25,000 - £30,000 (DOE) + bonus & commission Location: office based- Chapel Allerton, Leeds, West Yorkshire - free parking Full-time and part time opportunities Our Benefits Bonus & commission scheme Performance-based rewards Company pension 20 days holiday + bank holidays Brand new, modern office space Casual dress code Regular team socials Supportive and inclusive environment About us AdsVentures is a fast-growing, international digital marketing agency working with major global brands. With a team that speaks 10+ languages and a cooperative, inclusive culture, we are proud to be different - we invest in our people, value creativity and reward results. We are looking for someone who is passionate about PPC and ready to make a real impact. Ideally you will speak French/German. The Role This is a fantastic opportunity to join a hands-on, high-performing team where you will immediately be trusted with managing sizeable PPC campaigns and working with well-known clients. You will be responsible for: Creating and managing paid campaigns (Google Ads, Microsoft Ads, Paid Social) Setting up, optimising and reporting on campaigns to drive ROI Writing and testing ad copy Carrying out keyword research and shaping strategy Working with large budgets confidently Spotting new campaign and platform opportunities Producing reports and leading client meetings Strengthening client relationships and supporting retention Playing a key role in scaling our PPC offering The candidate We want someone who is ambitious, analytical and experienced in agency-side digital marketing -someone who thrives on responsibility and enjoys seeing the tangible results of their work. To be successful in this role, you will need: 2+ years of agency experience (PPC-focused) Proven Google Ads and Shopping Ads knowledge E-commerce experience Solid understanding of Google Analytics & Tag Manager Strong grasp of Social Media ad platforms Confidence using data to drive decisions A proactive, self-motivated mindset Excellent communication skills and attention to detail Strong time management and organisation Bonus points if you have: Fluency in French & German Experience in SEO or CRO strategy If you are ready to join a growing team and take your PPC skills to the next level, please apply now with your CV, telling us how your experience fits this role. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 20, 2026
Full time
Digital Marketing and PPC Executive German Speaking Salary: £25,000 - £30,000 (DOE) + bonus & commission Location: office based- Chapel Allerton, Leeds, West Yorkshire - free parking Full-time and part time opportunities Our Benefits Bonus & commission scheme Performance-based rewards Company pension 20 days holiday + bank holidays Brand new, modern office space Casual dress code Regular team socials Supportive and inclusive environment About us AdsVentures is a fast-growing, international digital marketing agency working with major global brands. With a team that speaks 10+ languages and a cooperative, inclusive culture, we are proud to be different - we invest in our people, value creativity and reward results. We are looking for someone who is passionate about PPC and ready to make a real impact. Ideally you will speak French/German. The Role This is a fantastic opportunity to join a hands-on, high-performing team where you will immediately be trusted with managing sizeable PPC campaigns and working with well-known clients. You will be responsible for: Creating and managing paid campaigns (Google Ads, Microsoft Ads, Paid Social) Setting up, optimising and reporting on campaigns to drive ROI Writing and testing ad copy Carrying out keyword research and shaping strategy Working with large budgets confidently Spotting new campaign and platform opportunities Producing reports and leading client meetings Strengthening client relationships and supporting retention Playing a key role in scaling our PPC offering The candidate We want someone who is ambitious, analytical and experienced in agency-side digital marketing -someone who thrives on responsibility and enjoys seeing the tangible results of their work. To be successful in this role, you will need: 2+ years of agency experience (PPC-focused) Proven Google Ads and Shopping Ads knowledge E-commerce experience Solid understanding of Google Analytics & Tag Manager Strong grasp of Social Media ad platforms Confidence using data to drive decisions A proactive, self-motivated mindset Excellent communication skills and attention to detail Strong time management and organisation Bonus points if you have: Fluency in French & German Experience in SEO or CRO strategy If you are ready to join a growing team and take your PPC skills to the next level, please apply now with your CV, telling us how your experience fits this role. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Digital Marketing and PPC Executive French Speaking Salary: £25,000 - £30,000 (DOE) + bonus & commission Location: office based- Chapel Allerton, Leeds, West Yorkshire - free parking Full-time and part time opportunities Our Benefits Bonus & commission scheme Performance-based rewards Company pension 20 days holiday + bank holidays Brand new, modern office space Casual dress code Regular team socials Supportive and inclusive environment About us AdsVentures is a fast-growing, international digital marketing agency working with major global brands. With a team that speaks 10+ languages and a cooperative, inclusive culture, we are proud to be different - we invest in our people, value creativity and reward results. We are looking for someone who is passionate about PPC and ready to make a real impact. Ideally you will speak French/German. The Role This is a fantastic opportunity to join a hands-on, high-performing team where you will immediately be trusted with managing sizeable PPC campaigns and working with well-known clients. You will be responsible for: Creating and managing paid campaigns (Google Ads, Microsoft Ads, Paid Social) Setting up, optimising and reporting on campaigns to drive ROI Writing and testing ad copy Carrying out keyword research and shaping strategy Working with large budgets confidently Spotting new campaign and platform opportunities Producing reports and leading client meetings Strengthening client relationships and supporting retention Playing a key role in scaling our PPC offering The candidate We want someone who is ambitious, analytical and experienced in agency-side digital marketing -someone who thrives on responsibility and enjoys seeing the tangible results of their work. To be successful in this role, you will need: 2+ years of agency experience (PPC-focused) Proven Google Ads and Shopping Ads knowledge E-commerce experience Solid understanding of Google Analytics & Tag Manager Strong grasp of Social Media ad platforms Confidence using data to drive decisions A proactive, self-motivated mindset Excellent communication skills and attention to detail Strong time management and organisation Bonus points if you have: Fluency in French & German Experience in SEO or CRO strategy If you are ready to join a growing team and take your PPC skills to the next level, please apply now with your CV, telling us how your experience fits this role. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jan 20, 2026
Full time
Digital Marketing and PPC Executive French Speaking Salary: £25,000 - £30,000 (DOE) + bonus & commission Location: office based- Chapel Allerton, Leeds, West Yorkshire - free parking Full-time and part time opportunities Our Benefits Bonus & commission scheme Performance-based rewards Company pension 20 days holiday + bank holidays Brand new, modern office space Casual dress code Regular team socials Supportive and inclusive environment About us AdsVentures is a fast-growing, international digital marketing agency working with major global brands. With a team that speaks 10+ languages and a cooperative, inclusive culture, we are proud to be different - we invest in our people, value creativity and reward results. We are looking for someone who is passionate about PPC and ready to make a real impact. Ideally you will speak French/German. The Role This is a fantastic opportunity to join a hands-on, high-performing team where you will immediately be trusted with managing sizeable PPC campaigns and working with well-known clients. You will be responsible for: Creating and managing paid campaigns (Google Ads, Microsoft Ads, Paid Social) Setting up, optimising and reporting on campaigns to drive ROI Writing and testing ad copy Carrying out keyword research and shaping strategy Working with large budgets confidently Spotting new campaign and platform opportunities Producing reports and leading client meetings Strengthening client relationships and supporting retention Playing a key role in scaling our PPC offering The candidate We want someone who is ambitious, analytical and experienced in agency-side digital marketing -someone who thrives on responsibility and enjoys seeing the tangible results of their work. To be successful in this role, you will need: 2+ years of agency experience (PPC-focused) Proven Google Ads and Shopping Ads knowledge E-commerce experience Solid understanding of Google Analytics & Tag Manager Strong grasp of Social Media ad platforms Confidence using data to drive decisions A proactive, self-motivated mindset Excellent communication skills and attention to detail Strong time management and organisation Bonus points if you have: Fluency in French & German Experience in SEO or CRO strategy If you are ready to join a growing team and take your PPC skills to the next level, please apply now with your CV, telling us how your experience fits this role. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Are YOU the Retention Marketing Superhero We're Looking For? Who are you? You're a commercially minded retention marketer who loves seeing numbers move because of what you shipped. You're just as comfortable building and improving email and SMS flows as you are planning promotional campaigns, reviewing performance, and asking: "How do we get more value from the customers we already have?" You don't wait to be told exactly what to do - you come with ideas, discuss the biggest ones, then get on and execute. You enjoy being hands-on inside tools like Klaviyo, you understand how lifecycle marketing actually works in the real world, and you're motivated by growth, ownership, and impact . You like responsibility, fast feedback loops, and working closely with designers, copywriters, and leadership to get things live. Most importantly, you're a doer . You bias toward action, progress, and constant improvement. If you prefer endless planning over shipping, this won't be the right fit. Who are we? We're a UK-based, world-serving brand in the drink supplement space (think Red Bull but we're not an energy drink). We help people achieve more, win more, and do more with delicious-tasting drinks packed full of clinically-backed ingredients. And beyond performance, every sale we make helps feed and nourish a child for a year through our charitable partner - something we take seriously and are incredibly proud of. As the business continues to grow, existing customers and subscriptions are a huge part of our future . That's why we're looking for a Retention Marketing Manager to take real ownership of this area and help us unlock the next stage of growth. What's the role? This is a growth-focused retention role with real ownership and accountability. You'll be responsible for growing existing customer revenue , with a particular focus on subscription growth , by owning how we communicate with customers across Email, SMS, and Physical Mail. You won't just execute campaigns - you'll help shape the retention promotional calendar , taking into account stock levels, what the business wants to push, and wider commercial goals. You'll propose ideas, sense-check the most important ones with leadership, then own execution end-to-end. Your responsibilities will include: Retention & Revenue Growth Owning and growing revenue from existing customers Being accountable for subscription growth , uptake, and retention Planning and owning the retention promotional calendar , aligned to stock levels and business priorities Email, SMS & Lifecycle Marketing Building, improving, and optimising email flows in Klaviyo Managing and deploying email campaigns and promotions Owning SMS campaigns and lifecycle flows Managing physical mail campaigns , from segmentation and briefing through to deployment and review Ensuring all retention channels work together, not in silos Performance & Optimisation Monitoring performance across email, SMS, and physical mail Running tests, spotting opportunities, and iterating quickly Reporting weekly on progress, performance, and priorities Bringing ideas and potential solutions when things aren't working Collaboration & Standards Working closely with designers and copywriters to ensure assets are on-brand and effective Acting as a guardian of tone, trust, and customer experience across retention channels Maintaining high standards around accuracy, compliance, and clarity Your skills & experience We're not looking for someone who needs months of training. We're looking for someone who can hit the ground running . You'll likely have: Proven, hands-on experience in retention, lifecycle, or CRM marketing Strong practical experience with email and SMS marketing Confidence building and improving flows yourself (even if copy or design comes from others) A commercial mindset and comfort being accountable for results Experience working in fast-moving, execution-focused environments Bonus points if you: Enjoy working closely with founders or senior leadership Like being close to the numbers and seeing direct impact Have worked in e-commerce or subscription-based businesses Location & perks Salary: £34,000 - £40,000 (depending on experience) Performance-based upside: Clear goals with bonuses and/or pay increases for strong results Place of work: Office-based, 4 days per week WFH Wednesdays: Available once you're fully trained and up to speed (a genuine perk, not a default) Flexible start times: Option to start 1-2 hours earlier or later Work closely with leadership: Regular access, fast decisions, real responsibility Growth & progression: Strong performance unlocks more responsibility, influence, and reward over time Impact & variety: No two weeks look the same - and your work directly drives growth Access to our products: Boost your own performance while helping thousands of others do the same Are we talking to YOU? If you get excited by growing repeat revenue , optimising lifecycle flows, planning promotions, and seeing the numbers move because of what you built - we want to hear from you. We're looking for someone who's already hands-on, ready to take ownership, and motivated by performance, momentum, and impact. This is a role for people who like responsibility, thrive in an in-office environment, and want their work to genuinely matter. Sound like you? Apply now and let's see if you're the Retention Marketing Manager superhero who helps take our growth - and your career - to the next level.
Jan 20, 2026
Full time
Are YOU the Retention Marketing Superhero We're Looking For? Who are you? You're a commercially minded retention marketer who loves seeing numbers move because of what you shipped. You're just as comfortable building and improving email and SMS flows as you are planning promotional campaigns, reviewing performance, and asking: "How do we get more value from the customers we already have?" You don't wait to be told exactly what to do - you come with ideas, discuss the biggest ones, then get on and execute. You enjoy being hands-on inside tools like Klaviyo, you understand how lifecycle marketing actually works in the real world, and you're motivated by growth, ownership, and impact . You like responsibility, fast feedback loops, and working closely with designers, copywriters, and leadership to get things live. Most importantly, you're a doer . You bias toward action, progress, and constant improvement. If you prefer endless planning over shipping, this won't be the right fit. Who are we? We're a UK-based, world-serving brand in the drink supplement space (think Red Bull but we're not an energy drink). We help people achieve more, win more, and do more with delicious-tasting drinks packed full of clinically-backed ingredients. And beyond performance, every sale we make helps feed and nourish a child for a year through our charitable partner - something we take seriously and are incredibly proud of. As the business continues to grow, existing customers and subscriptions are a huge part of our future . That's why we're looking for a Retention Marketing Manager to take real ownership of this area and help us unlock the next stage of growth. What's the role? This is a growth-focused retention role with real ownership and accountability. You'll be responsible for growing existing customer revenue , with a particular focus on subscription growth , by owning how we communicate with customers across Email, SMS, and Physical Mail. You won't just execute campaigns - you'll help shape the retention promotional calendar , taking into account stock levels, what the business wants to push, and wider commercial goals. You'll propose ideas, sense-check the most important ones with leadership, then own execution end-to-end. Your responsibilities will include: Retention & Revenue Growth Owning and growing revenue from existing customers Being accountable for subscription growth , uptake, and retention Planning and owning the retention promotional calendar , aligned to stock levels and business priorities Email, SMS & Lifecycle Marketing Building, improving, and optimising email flows in Klaviyo Managing and deploying email campaigns and promotions Owning SMS campaigns and lifecycle flows Managing physical mail campaigns , from segmentation and briefing through to deployment and review Ensuring all retention channels work together, not in silos Performance & Optimisation Monitoring performance across email, SMS, and physical mail Running tests, spotting opportunities, and iterating quickly Reporting weekly on progress, performance, and priorities Bringing ideas and potential solutions when things aren't working Collaboration & Standards Working closely with designers and copywriters to ensure assets are on-brand and effective Acting as a guardian of tone, trust, and customer experience across retention channels Maintaining high standards around accuracy, compliance, and clarity Your skills & experience We're not looking for someone who needs months of training. We're looking for someone who can hit the ground running . You'll likely have: Proven, hands-on experience in retention, lifecycle, or CRM marketing Strong practical experience with email and SMS marketing Confidence building and improving flows yourself (even if copy or design comes from others) A commercial mindset and comfort being accountable for results Experience working in fast-moving, execution-focused environments Bonus points if you: Enjoy working closely with founders or senior leadership Like being close to the numbers and seeing direct impact Have worked in e-commerce or subscription-based businesses Location & perks Salary: £34,000 - £40,000 (depending on experience) Performance-based upside: Clear goals with bonuses and/or pay increases for strong results Place of work: Office-based, 4 days per week WFH Wednesdays: Available once you're fully trained and up to speed (a genuine perk, not a default) Flexible start times: Option to start 1-2 hours earlier or later Work closely with leadership: Regular access, fast decisions, real responsibility Growth & progression: Strong performance unlocks more responsibility, influence, and reward over time Impact & variety: No two weeks look the same - and your work directly drives growth Access to our products: Boost your own performance while helping thousands of others do the same Are we talking to YOU? If you get excited by growing repeat revenue , optimising lifecycle flows, planning promotions, and seeing the numbers move because of what you built - we want to hear from you. We're looking for someone who's already hands-on, ready to take ownership, and motivated by performance, momentum, and impact. This is a role for people who like responsibility, thrive in an in-office environment, and want their work to genuinely matter. Sound like you? Apply now and let's see if you're the Retention Marketing Manager superhero who helps take our growth - and your career - to the next level.
