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Zachary Daniels Recruitment
Online Trading Manager
Zachary Daniels Recruitment City, Manchester
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
Mar 17, 2026
Full time
Digital Trading Manager Online Retail Greater Manchester Competitive Salary We are partnering with a high-growth, digitally-led retail business that has quickly established itself as a major player within their space. With a strong direct-to-consumer model and a growing presence across its own website, marketplaces and social commerce platforms, the business is entering an exciting new phase of scale. As part of this growth, the business is looking to appoint a commercially driven Digital Trading Manager to take ownership of multi-channel trading performance and unlock further revenue and margin opportunities. The Digital Trading Manager will own end-to-end trading across all D2C channels, driving a cohesive and insight-led approach to pricing, promotions, merchandising and customer experience. This is a highly visible role where the Digital Trading Manager will act as the central link between buying, marketing and eCommerce, ensuring all activity aligns into a clear and commercially effective trading plan. Key Responsibilities Own the trading and marketing calendar across website, marketplaces and social commerce platforms Lead on-site trading and merchandising, ensuring strong product visibility, navigation and conversion Define and optimise pricing strategy to balance competitiveness, margin and contribution Plan and execute campaigns, events and promotional activity aligned to seasonal and commercial priorities Act as the key connector across buying, marketing and eCommerce to deliver joined-up trading execution Drive improvements in customer journey and basket value through cross sell and upsell initiatives Partner with internal teams to improve stock sell-through across all D2C channels Analyse performance data to identify opportunities, risks and actionable insights Deliver clear trading reports and strategic recommendations to senior leadership, covering revenue, margin, conversion, traffic, acquisition, retention, LTV, basket size and channel performance About You Proven background in a digital trading, eCommerce or online merchandising role within retail or D2C Strong commercial instinct with a track record of driving revenue, margin and sell through Confident managing pricing, promotions and on-site trading performance Highly analytical with the ability to translate data into clear actions Comfortable working cross-functionally and influencing stakeholders at all levels Thrives in a fast-paced, high-growth environment Why Apply Join a fast-scaling UK retail business with significant growth momentum Opportunity to take real ownership of multi-channel trading strategy Work within an entrepreneurial, agile culture with clear progression opportunities Competitive salary and benefits package Apply today to find out more! BH35720
Pertemps London
Senior Brand Manager
Pertemps London
Senior Brand Manager Central London (Hybrid - office once every two weeks) Salary: Up to £55,000 benefits A fast growing global digital marketplace is looking for a Senior Brand Manager to take ownership of how the brand is positioned, communicated, and experienced across every channel. This is a hands on leadership role where you will shape the brand strategy while delivering high impact campaigns across social, content, PR, video, partnerships, and events. You will work closely with senior leadership and cross functional teams to elevate brand visibility, strengthen storytelling, and drive meaningful engagement with customers and partners. What you will be doing Brnd Strategy Define and evolve brand positioning, narrative, and tone of voice Develop and maintain brand guidelines and creative standards Use audience and market insight to inform brand direction Campaigns and Content Lead brand campaigns across digital, social, PR, and events Deliver content including video, blogs, case studies, and creative assets Manage the brand calendar and campaign planning Social, Influencers and PR Oversee social media strategy and content output Manage influencer and ambassador partnerships Work with PR agencies to secure strong media coverage Video, Events and Partnerships Lead video projects from concept through to distribution Manage brand presence at events, conferences, and activations Build partnerships that strengthen brand reach Collaboration and Performance Work closely with acquisition, retention, product, and commercial teams Track brand performance and campaign impact Use data to optimise messaging and targeting What we are looking for Strong experience in brand, content, or creative marketing roles Experience delivering campaigns across multiple channels Confident managing creative agencies, influencers, and partners Strong storytelling and brand building skills Able to balance strategic thinking with hands on delivery Experience working in a fast paced digital or marketplace environment What's on offer Salary up to £55,000 Hybrid working - office attendance once every two weeks A high visibility role with real influence on brand direction Opportunity to work in a fast growing digital business Excellent benefits and career development opportunities If you are a brand leader who enjoys building campaigns, shaping storytelling, and driving creative impact, we would love to hear from you.
Mar 17, 2026
Full time
Senior Brand Manager Central London (Hybrid - office once every two weeks) Salary: Up to £55,000 benefits A fast growing global digital marketplace is looking for a Senior Brand Manager to take ownership of how the brand is positioned, communicated, and experienced across every channel. This is a hands on leadership role where you will shape the brand strategy while delivering high impact campaigns across social, content, PR, video, partnerships, and events. You will work closely with senior leadership and cross functional teams to elevate brand visibility, strengthen storytelling, and drive meaningful engagement with customers and partners. What you will be doing Brnd Strategy Define and evolve brand positioning, narrative, and tone of voice Develop and maintain brand guidelines and creative standards Use audience and market insight to inform brand direction Campaigns and Content Lead brand campaigns across digital, social, PR, and events Deliver content including video, blogs, case studies, and creative assets Manage the brand calendar and campaign planning Social, Influencers and PR Oversee social media strategy and content output Manage influencer and ambassador partnerships Work with PR agencies to secure strong media coverage Video, Events and Partnerships Lead video projects from concept through to distribution Manage brand presence at events, conferences, and activations Build partnerships that strengthen brand reach Collaboration and Performance Work closely with acquisition, retention, product, and commercial teams Track brand performance and campaign impact Use data to optimise messaging and targeting What we are looking for Strong experience in brand, content, or creative marketing roles Experience delivering campaigns across multiple channels Confident managing creative agencies, influencers, and partners Strong storytelling and brand building skills Able to balance strategic thinking with hands on delivery Experience working in a fast paced digital or marketplace environment What's on offer Salary up to £55,000 Hybrid working - office attendance once every two weeks A high visibility role with real influence on brand direction Opportunity to work in a fast growing digital business Excellent benefits and career development opportunities If you are a brand leader who enjoys building campaigns, shaping storytelling, and driving creative impact, we would love to hear from you.
Dynamite Recruitment
Technical Sales Executive
Dynamite Recruitment Waterlooville, Hampshire
Technical Sales Executive Location: UK with regular travel across the UK and Europe Department: Sales & Business Development Reports to: Sales Manager/Commercial Director Role Overview We are seeking a proactive and customer centric Technical Sales Executive to drive revenue growth, expand and strengthen client relationships, and support customers through the full sales cycle. This role is ideal for someone with strong technical understanding, commercial acumen, and a strategic approach to customer engagement. Key Responsibilities Client Engagement & Relationship Management Build and nurture long term, meaningful relationships with existing and prospective clients. Act as a trusted advisor, understanding customer needs and recommending tailored packaging solutions. Provide expert technical support and product insights to help customers optimise their operations. Full Sales Cycle Ownership Manage the end to end sales process from initial enquiry through to contract close out. Respond to customer queries confidently, accurately, and with excellent service quality. Prepare proposals, technical specifications, and commercial offers that reflect customer requirements. Tendering, Negotiation & Compliance Lead tender responses and submission processes, ensuring clear, competitive, and compliant bids. Negotiate commercial terms, agreements, pricing, and delivery expectations with professionalism and commercial awareness. Ensure all sales activities comply with internal procedures and industry standards. Account Management & Growth Maintain an active pipeline of opportunities and work collaboratively with internal teams to support delivery. Monitor account performance, identify upsell or cross sell opportunities, and support customer retention. Provide regular account reviews, updates, and forecasts to management. Consultative Technical Support Serve as a technical expert, translating product capabilities into business value for customers. Work with internal technical, production, and quality teams to ensure solutions meet client specifications. Provide product demonstrations, samples, and trials when required. Travel & Representation Represent the company at customer sites, industry events, trade shows, and business meetings across the UK and Europe. Travel regularly and flexibly to meet clients on site, deliver presentations, and support post sales service. Skills & Experience Strong experience in technical or solution led sales, ideally within packaging, manufacturing, FMCG, or related industries. Excellent communication, presentation, and negotiation skills. Commercially aware with the ability to manage contracts and pricing discussions. Ability to build rapport and maintain professional relationships at all levels. Proactive, customer focused mindset with strong organisational and prioritisation skills. Willingness to travel regularly within the UK and Europe. What's on Offer Competitive salary Travel allowance for field visits Hybrid working flexibility Opportunities for professional development and career progression A supportive, collaborative team culture focused on innovation and sustainability Please get it touch with Fran or Molly on the Commercial desk, for more information.
Mar 17, 2026
Full time
Technical Sales Executive Location: UK with regular travel across the UK and Europe Department: Sales & Business Development Reports to: Sales Manager/Commercial Director Role Overview We are seeking a proactive and customer centric Technical Sales Executive to drive revenue growth, expand and strengthen client relationships, and support customers through the full sales cycle. This role is ideal for someone with strong technical understanding, commercial acumen, and a strategic approach to customer engagement. Key Responsibilities Client Engagement & Relationship Management Build and nurture long term, meaningful relationships with existing and prospective clients. Act as a trusted advisor, understanding customer needs and recommending tailored packaging solutions. Provide expert technical support and product insights to help customers optimise their operations. Full Sales Cycle Ownership Manage the end to end sales process from initial enquiry through to contract close out. Respond to customer queries confidently, accurately, and with excellent service quality. Prepare proposals, technical specifications, and commercial offers that reflect customer requirements. Tendering, Negotiation & Compliance Lead tender responses and submission processes, ensuring clear, competitive, and compliant bids. Negotiate commercial terms, agreements, pricing, and delivery expectations with professionalism and commercial awareness. Ensure all sales activities comply with internal procedures and industry standards. Account Management & Growth Maintain an active pipeline of opportunities and work collaboratively with internal teams to support delivery. Monitor account performance, identify upsell or cross sell opportunities, and support customer retention. Provide regular account reviews, updates, and forecasts to management. Consultative Technical Support Serve as a technical expert, translating product capabilities into business value for customers. Work with internal technical, production, and quality teams to ensure solutions meet client specifications. Provide product demonstrations, samples, and trials when required. Travel & Representation Represent the company at customer sites, industry events, trade shows, and business meetings across the UK and Europe. Travel regularly and flexibly to meet clients on site, deliver presentations, and support post sales service. Skills & Experience Strong experience in technical or solution led sales, ideally within packaging, manufacturing, FMCG, or related industries. Excellent communication, presentation, and negotiation skills. Commercially aware with the ability to manage contracts and pricing discussions. Ability to build rapport and maintain professional relationships at all levels. Proactive, customer focused mindset with strong organisational and prioritisation skills. Willingness to travel regularly within the UK and Europe. What's on Offer Competitive salary Travel allowance for field visits Hybrid working flexibility Opportunities for professional development and career progression A supportive, collaborative team culture focused on innovation and sustainability Please get it touch with Fran or Molly on the Commercial desk, for more information.
The Gurkha Welfare Trust
Individual Giving (Acquisition) Manager
The Gurkha Welfare Trust
The Gurkha Welfare Trust provides vital support to Gurkha veterans, their families and communities in Nepal. We have been working in Nepal for over 50 years, delivering essential financial and medical aid to Gurkha veterans and widows, and working with local communities to provide access to clean water and education. We also build earthquake-resilient homes for our most vulnerable pensioners. This role s primary responsibilities will be as follows: 1. Develop and implement the Trust s Individual Giving acquisition strategy across regular giving, one off donors, mid value supporters, and legacy pledgers, in collaboration with the Head of Fundraising & Communications. 2. Lead the planning and management of the annual acquisition budget , ensuring income and expenditure forecasts are accurate and regularly monitored. 3. Deliver integrated, supporter focused campaigns across direct mail, TV, door drop, inserts, press, telephone fundraising, and digital channels, ensuring activity meets agreed targets, deadlines, and quality standards. 4. Work with the Database Manager and external partners to ensure accurate data selection, segmentation, and fulfilment for all campaigns. 5. Monitor donor behaviour and key performance indicators , including attrition, response rates, and ROI, and develop strategies to enhance retention and reactivate lapsed supporters. 6. Collaborate with creative and fundraising agencies to test, refine, and optimise campaign content, propositions, and targeting. 7. Ensure the highest standard of donor care , working closely with the Individual Giving (Stewardship & Retention) Manager, Database Manager, and fulfilment providers to deliver a consistent and positive supporter experience. 8. Strengthen the regular giving acquisition proposition , identifying growth opportunities and mitigating donor attrition. 9. Maximise Gift Aid income by ensuring all acquisition activity includes appropriate prompts and compliance measures. Support legacy marketing activity in partnership with the Legacy Administration team. KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES Applicants for this position should be able to satisfy the following criteria: Essential: Proven success in delivering Individual Giving or marketing campaigns that meet or exceed income targets. Strong project management skills and experience coordinating multi channel fundraising campaigns. Experience managing significant income and expenditure budgets. Ability to analyse campaign performance, interpret data, and produce clear, actionable reports. Strong creative judgement and ability to guide external agencies. Excellent communication skills, with a collaborative approach to working with colleagues, partners, and suppliers. Good understanding of fundraising regulation, Gift Aid, and data protection requirements. Strong numeracy skills and confidence working with financial and supporter datasets. Excellent attention to detail, written and verbal communication, and competent IT skills. A positive, proactive attitude and commitment to working as part of a supportive fundraising team. A genuine commitment to the values and mission of The Gurkha Welfare Trust. Desirable: A relevant degree or recognised fundraising qualification (or equivalent practical experience). Extensive experience in an Individual Giving or similar fundraising role. Experience managing external agencies and overseeing creative, print, and production processes. Experience of mail or telephone acquisition campaigns and testing new fundraising channels. Experience using CRM systems, particularly Access or similar platforms.
Mar 17, 2026
Full time
The Gurkha Welfare Trust provides vital support to Gurkha veterans, their families and communities in Nepal. We have been working in Nepal for over 50 years, delivering essential financial and medical aid to Gurkha veterans and widows, and working with local communities to provide access to clean water and education. We also build earthquake-resilient homes for our most vulnerable pensioners. This role s primary responsibilities will be as follows: 1. Develop and implement the Trust s Individual Giving acquisition strategy across regular giving, one off donors, mid value supporters, and legacy pledgers, in collaboration with the Head of Fundraising & Communications. 2. Lead the planning and management of the annual acquisition budget , ensuring income and expenditure forecasts are accurate and regularly monitored. 3. Deliver integrated, supporter focused campaigns across direct mail, TV, door drop, inserts, press, telephone fundraising, and digital channels, ensuring activity meets agreed targets, deadlines, and quality standards. 4. Work with the Database Manager and external partners to ensure accurate data selection, segmentation, and fulfilment for all campaigns. 5. Monitor donor behaviour and key performance indicators , including attrition, response rates, and ROI, and develop strategies to enhance retention and reactivate lapsed supporters. 6. Collaborate with creative and fundraising agencies to test, refine, and optimise campaign content, propositions, and targeting. 7. Ensure the highest standard of donor care , working closely with the Individual Giving (Stewardship & Retention) Manager, Database Manager, and fulfilment providers to deliver a consistent and positive supporter experience. 8. Strengthen the regular giving acquisition proposition , identifying growth opportunities and mitigating donor attrition. 9. Maximise Gift Aid income by ensuring all acquisition activity includes appropriate prompts and compliance measures. Support legacy marketing activity in partnership with the Legacy Administration team. KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES Applicants for this position should be able to satisfy the following criteria: Essential: Proven success in delivering Individual Giving or marketing campaigns that meet or exceed income targets. Strong project management skills and experience coordinating multi channel fundraising campaigns. Experience managing significant income and expenditure budgets. Ability to analyse campaign performance, interpret data, and produce clear, actionable reports. Strong creative judgement and ability to guide external agencies. Excellent communication skills, with a collaborative approach to working with colleagues, partners, and suppliers. Good understanding of fundraising regulation, Gift Aid, and data protection requirements. Strong numeracy skills and confidence working with financial and supporter datasets. Excellent attention to detail, written and verbal communication, and competent IT skills. A positive, proactive attitude and commitment to working as part of a supportive fundraising team. A genuine commitment to the values and mission of The Gurkha Welfare Trust. Desirable: A relevant degree or recognised fundraising qualification (or equivalent practical experience). Extensive experience in an Individual Giving or similar fundraising role. Experience managing external agencies and overseeing creative, print, and production processes. Experience of mail or telephone acquisition campaigns and testing new fundraising channels. Experience using CRM systems, particularly Access or similar platforms.
SAMARITANS
Head of Legacies, In Memory and Supporter Care
SAMARITANS
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work. This is a 12 month offering a rare opportunity to step into a leadership role where you ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us. We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need. With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships. If you re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we d love you to join us. Contract terms: £55,000 - £60,000 per annum, plus benefits 12 month fixed term contract (maternity cover) Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Linked to our Ewell (Surrey) office In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month What you'll do: Lead the delivery of Samaritans legacy and in-memory giving strategy Deliver excellent supporter experience, maximising the attraction and retention of our supporters Grow and sustain Samaritans legacy income in line with our fundraising strategy Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention Build and manage strategic relationships with external agencies and suppliers Produce comprehensive campaign evaluations and make recommendations for continuous improvement Lead and develop a high-performing team through a culture of ambition and proactive performance management What you ll bring: A supporter led mindset and approach Demonstrable experience of delivering income growth from legacies and in-memory income streams Experience of understanding, using and reporting on data for marketing purposes Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation Excellent people management skills with experience of leading a high performing team Strong understanding of budgeting, forecasting and financial reporting Skilled in strategic thinking and planning, with a creative approach to solving complex problems Confidence in negotiating and influencing at senior levels of the organisation Strong understanding of fundraising legislation For full Job Description and Person Specification click here Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Criminal record check (DBS): We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check. At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey? Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome. Please provide an example of how you have built, led and motivated a high performing team. Applications close: 09:00am on Monday 30th March 1st stage Interviews: w/c 6th April 2026 (online) Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
Mar 17, 2026
Full time
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work. This is a 12 month offering a rare opportunity to step into a leadership role where you ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us. We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need. With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships. If you re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we d love you to join us. Contract terms: £55,000 - £60,000 per annum, plus benefits 12 month fixed term contract (maternity cover) Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Linked to our Ewell (Surrey) office In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month What you'll do: Lead the delivery of Samaritans legacy and in-memory giving strategy Deliver excellent supporter experience, maximising the attraction and retention of our supporters Grow and sustain Samaritans legacy income in line with our fundraising strategy Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention Build and manage strategic relationships with external agencies and suppliers Produce comprehensive campaign evaluations and make recommendations for continuous improvement Lead and develop a high-performing team through a culture of ambition and proactive performance management What you ll bring: A supporter led mindset and approach Demonstrable experience of delivering income growth from legacies and in-memory income streams Experience of understanding, using and reporting on data for marketing purposes Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation Excellent people management skills with experience of leading a high performing team Strong understanding of budgeting, forecasting and financial reporting Skilled in strategic thinking and planning, with a creative approach to solving complex problems Confidence in negotiating and influencing at senior levels of the organisation Strong understanding of fundraising legislation For full Job Description and Person Specification click here Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Criminal record check (DBS): We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check. At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey? Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome. Please provide an example of how you have built, led and motivated a high performing team. Applications close: 09:00am on Monday 30th March 1st stage Interviews: w/c 6th April 2026 (online) Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
The UK Negotiator
Paid Advertising Manager EMEA
The UK Negotiator
Digital Advertising Manager EMEA. Remote, Hybrid or office working available. Remote - you can be based anywhere in the UK or Europe, but you will be expected in UK HQ on a monthly basis or more frequent if commutable. This is purely a Paid specialist role and not generalist. Introduction I am delighted to be exclusively working with this truly staggering, long-standing client of mine, a global FMCG brand , but with an SME family feel environment who take incredible pride in their staff, product range and reputation, one who can also boast an incredibly high staff retention rate. Great offices, benefits and people too. Introduction The Digital Advertising Manager EMEA focus is driving high-performance, data-driven advertising strategies across EMEA. This role is pivotal in planning, executing, and optimising digital advertising campaigns (excluding social media) to maximise traffic, conversions, and brand visibility across Direct-to-Consumer websites and online marketplaces. This role will spearhead Amazon & Google advertising initiatives and collaborate cross-functionally with Brand and Social Media teams to support both brand awareness and conversion campaigns. Key responsibilities Lead, mentor, and develop the Digital Advertising function Define and execute comprehensive digital advertising strategies Collaborate with internal stakeholders, including Ecom Operations, Brand, and Marketplace Key Account Managers, to ensure integrated campaign planning and alignment. Campaign Management Oversee all non-social media digital advertising campaigns, both in-house and via external agencies. Develop and manage Amazon and Google Advertising strategies, including Sponsored Products, Sponsored Brands, and DSP campaigns. Implement programmatic advertising and smart bidding systems for real-time optimisation and cost efficiency. Coordinate with Brand and Social Media teams to run joint conversion-focused campaigns and brand awareness initiatives. Platform Oversight Manage advertising activities across platforms such as Google Ads, Amazon, and other relevant ad networks and marketplaces. Ensure effective account structuring, audience targeting, bidding strategies, and creative asset implementation. Evaluate and adopt emerging AI technologies, including custom GPTs and automation workflows, to maintain competitive advantage in the EMEA market. Champion the adoption of AI-driven automation tools and emerging technologies to optimise campaign management, audience targeting, and reporting. Budget & Performance Management Define and allocate budgets across campaigns and platforms to optimise ROI. Continuously monitor KPIs such as CTR, CPC, CPA, ROAS, TACOS and conversion rates, leveraging AI-powered analytics to identify opportunities for improvement. Deliver actionable performance reports and insights to key stakeholders, highlighting trends, wins, and areas for growth. Qualifications 5+ years of experience in digital advertising, with a strong focus on performance marketing. Proven experience managing Amazon Advertising and Google Ads campaigns. Strong analytical skills and proficiency in advertising analytics tools. Experience leading managing external agencies. Excellent communication and project management skills. Strong team collaboration mindset is essential, with the ability to work effectively across functions.
Mar 16, 2026
Full time
Digital Advertising Manager EMEA. Remote, Hybrid or office working available. Remote - you can be based anywhere in the UK or Europe, but you will be expected in UK HQ on a monthly basis or more frequent if commutable. This is purely a Paid specialist role and not generalist. Introduction I am delighted to be exclusively working with this truly staggering, long-standing client of mine, a global FMCG brand , but with an SME family feel environment who take incredible pride in their staff, product range and reputation, one who can also boast an incredibly high staff retention rate. Great offices, benefits and people too. Introduction The Digital Advertising Manager EMEA focus is driving high-performance, data-driven advertising strategies across EMEA. This role is pivotal in planning, executing, and optimising digital advertising campaigns (excluding social media) to maximise traffic, conversions, and brand visibility across Direct-to-Consumer websites and online marketplaces. This role will spearhead Amazon & Google advertising initiatives and collaborate cross-functionally with Brand and Social Media teams to support both brand awareness and conversion campaigns. Key responsibilities Lead, mentor, and develop the Digital Advertising function Define and execute comprehensive digital advertising strategies Collaborate with internal stakeholders, including Ecom Operations, Brand, and Marketplace Key Account Managers, to ensure integrated campaign planning and alignment. Campaign Management Oversee all non-social media digital advertising campaigns, both in-house and via external agencies. Develop and manage Amazon and Google Advertising strategies, including Sponsored Products, Sponsored Brands, and DSP campaigns. Implement programmatic advertising and smart bidding systems for real-time optimisation and cost efficiency. Coordinate with Brand and Social Media teams to run joint conversion-focused campaigns and brand awareness initiatives. Platform Oversight Manage advertising activities across platforms such as Google Ads, Amazon, and other relevant ad networks and marketplaces. Ensure effective account structuring, audience targeting, bidding strategies, and creative asset implementation. Evaluate and adopt emerging AI technologies, including custom GPTs and automation workflows, to maintain competitive advantage in the EMEA market. Champion the adoption of AI-driven automation tools and emerging technologies to optimise campaign management, audience targeting, and reporting. Budget & Performance Management Define and allocate budgets across campaigns and platforms to optimise ROI. Continuously monitor KPIs such as CTR, CPC, CPA, ROAS, TACOS and conversion rates, leveraging AI-powered analytics to identify opportunities for improvement. Deliver actionable performance reports and insights to key stakeholders, highlighting trends, wins, and areas for growth. Qualifications 5+ years of experience in digital advertising, with a strong focus on performance marketing. Proven experience managing Amazon Advertising and Google Ads campaigns. Strong analytical skills and proficiency in advertising analytics tools. Experience leading managing external agencies. Excellent communication and project management skills. Strong team collaboration mindset is essential, with the ability to work effectively across functions.
J&L Recruitment
Membership & Recruiting Manager
J&L Recruitment Stowmarket, Suffolk
Membership & Recruiting Manager Asbecruit Ltd Stowmarket, Suffolk Part Time 16-24 Hours Per Week £15-25k p/a plus 10% commision Asbecruit is a specialist job board dedicated exclusively to the asbestos industry. Established over five years ago, we provide a trusted platform for asbestos removal contractors, consultancies and associated businesses across the UK, as well as clients in Australia, New Zealand and the USA, to advertise vacancies directly to industry professionals. Due to increasing demand within the sector, we are now evolving the business beyond a job board model and introducing a permanent recruitment and headhunting service. We are looking for a Membership & Recruitment Manager to help lead this transition and take day to day ownership of the brand. This is an opportunity to shape the next stage of Asbecruit s growth. The role will involve continuing to grow and manage memberships on the platform, maintaining strong relationships with existing clients and bringing new companies onboard. Alongside this, you will be responsible for developing and delivering a professional permanent recruitment service within the asbestos sector, identifying, engaging and placing high quality candidates into long term roles. We are specifically looking for someone with previous experience in permanent recruitment. You must understand the full recruitment lifecycle, candidate management, client expectation handling and fee negotiation. Experience in headhunting or targeted search work would be highly advantageous. The right person will also have a strong awareness of social media and how it can be used commercially. This includes building brand presence, attracting candidates, promoting vacancies and creating engagement across platforms such as LinkedIn and Facebook. An eye for content and basic marketing communication is important. You will be confident speaking with Directors, senior managers and HR professionals, commercially aware, organised and proactive. This is not a volume based cold calling role. It is about quality conversations, building relationships and delivering a specialist service within a niche industry. This position offers genuine autonomy. You will be the main person operating Asbecruit day to day, supported by the Directors, with the freedom to grow both membership revenue and permanent placement income within clear commercial objectives. Success will be measured through: Growth in active memberships Client engagement and retention Development of permanent recruitment revenue Brand presence and visibility within the sector The role is office based in Stowmarket, working part-time hours with a good spread across the week to maintain customer service levels. We offer a competitive salary, pension contributions, private healthcare, parking and the opportunity to take real ownership of an established niche brand entering its next phase of growth. 10% commision will be paid on all sales. If you have experience in permanent recruitment, understand how to use social media commercially and want to build something with long term potential, we would like to hear from you.
Mar 14, 2026
Full time
Membership & Recruiting Manager Asbecruit Ltd Stowmarket, Suffolk Part Time 16-24 Hours Per Week £15-25k p/a plus 10% commision Asbecruit is a specialist job board dedicated exclusively to the asbestos industry. Established over five years ago, we provide a trusted platform for asbestos removal contractors, consultancies and associated businesses across the UK, as well as clients in Australia, New Zealand and the USA, to advertise vacancies directly to industry professionals. Due to increasing demand within the sector, we are now evolving the business beyond a job board model and introducing a permanent recruitment and headhunting service. We are looking for a Membership & Recruitment Manager to help lead this transition and take day to day ownership of the brand. This is an opportunity to shape the next stage of Asbecruit s growth. The role will involve continuing to grow and manage memberships on the platform, maintaining strong relationships with existing clients and bringing new companies onboard. Alongside this, you will be responsible for developing and delivering a professional permanent recruitment service within the asbestos sector, identifying, engaging and placing high quality candidates into long term roles. We are specifically looking for someone with previous experience in permanent recruitment. You must understand the full recruitment lifecycle, candidate management, client expectation handling and fee negotiation. Experience in headhunting or targeted search work would be highly advantageous. The right person will also have a strong awareness of social media and how it can be used commercially. This includes building brand presence, attracting candidates, promoting vacancies and creating engagement across platforms such as LinkedIn and Facebook. An eye for content and basic marketing communication is important. You will be confident speaking with Directors, senior managers and HR professionals, commercially aware, organised and proactive. This is not a volume based cold calling role. It is about quality conversations, building relationships and delivering a specialist service within a niche industry. This position offers genuine autonomy. You will be the main person operating Asbecruit day to day, supported by the Directors, with the freedom to grow both membership revenue and permanent placement income within clear commercial objectives. Success will be measured through: Growth in active memberships Client engagement and retention Development of permanent recruitment revenue Brand presence and visibility within the sector The role is office based in Stowmarket, working part-time hours with a good spread across the week to maintain customer service levels. We offer a competitive salary, pension contributions, private healthcare, parking and the opportunity to take real ownership of an established niche brand entering its next phase of growth. 10% commision will be paid on all sales. If you have experience in permanent recruitment, understand how to use social media commercially and want to build something with long term potential, we would like to hear from you.
Zen Educate
Education Recruitment Team Lead
Zen Educate Nottingham, Nottinghamshire
Education Recruitment Team Lead Location: Nottingham - onsite Type: Full-time Salary: £60-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham. YoY Active school growth of schools in Nottingham. YoY School retention - Growth of schools in new markets. Effective marketing and new business campaigns with how we attract schools & staff. Resourcing efficiency and prioritisation; candidates vetted and placed. Platform adoption % of Zen Educate features. Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Meaningful work - this isn't just another SaaS tool; you're literally helping schools save money and pay teachers more. Competitive salary + ownership in the company. 25 days holiday + all the usual UK public holidays. 1 1 coaching to keep you growing personally and professionally. Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme. How we hire Quick chat with our recruiter - to get to know you and cover the basics. Role focused conversation - we'll talk about how you approach account management, building relationships, and hitting targets. Practical Task and role play - to see how you'd think on your feet with a realistic school conversation. Culture chat with the team - making sure it's a good fit both ways. We're direct and transparent. If it's a yes, great! If it's a no, we'll let you know quickly. Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
Mar 14, 2026
Full time
Education Recruitment Team Lead Location: Nottingham - onsite Type: Full-time Salary: £60-80K OTE If your salary expectations do not meet our banding, please do still apply - salary banding is based on transferable skills, tenure, industry experience, and interview performance What we're building and why Here's the challenge: UK schools spend over £2 billion a year on temporary staff. But £600m of that goes straight into the pockets of recruitment agencies, money that should be going back into classrooms and teachers' pay. So we're doing things differently. Zen Educate is an online platform that gives schools instant access to fully vetted teachers and support staff. Since launching in 2017, we've already saved schools over £30 million, that's gone straight back to where it matters most. We've just closed a $37m Series B (the biggest EdTech round in Europe last year!), and we're scaling fast in the UK and the US . It's an exciting time to join, have a huge impact, and grow alongside us. Looking to make a difference? You'll be joining Zen in a key leadership position. This is an exceptional opportunity for someone looking to apply themselves and make a difference with great responsibility and autonomy to shape the product for years to come. We're still young and you'll play a pivotal role in the growth of the company and team. Responsibilities Responsible for the commercial success of Zen in supporting schools in Nottingham. Own commercial output, set targets and execute strategies, build relationships with school leaders and upskill wider teams. Collaborate with team leaders across the business, design and execute effective campaigns. Provide line management to Account Managers. Increase efficiency of days booked and build strategic relationships with stakeholders. Build senior strategic relationships with senior stakeholders within your region - Executive School leaders, Trust CEOs etc. Success KPIs YoY revenue growth of schools in Nottingham. YoY Active school growth of schools in Nottingham. YoY School retention - Growth of schools in new markets. Effective marketing and new business campaigns with how we attract schools & staff. Resourcing efficiency and prioritisation; candidates vetted and placed. Platform adoption % of Zen Educate features. Requirements Prior management experience of at least one year, with direct line management of more than two people. Have a good understanding of the pain points of schools and demonstrate a passion and desire to work for a company that is solving these challenges. Have either commercial leadership or school leadership experience, preferably both, with demonstrated success in either field. A history of rapid career growth and be excited about further growth opportunities. A solution oriented mindset, be a team player and have an understanding of the importance of collaboration. What's in it for you? Meaningful work - this isn't just another SaaS tool; you're literally helping schools save money and pay teachers more. Competitive salary + ownership in the company. 25 days holiday + all the usual UK public holidays. 1 1 coaching to keep you growing personally and professionally. Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme. How we hire Quick chat with our recruiter - to get to know you and cover the basics. Role focused conversation - we'll talk about how you approach account management, building relationships, and hitting targets. Practical Task and role play - to see how you'd think on your feet with a realistic school conversation. Culture chat with the team - making sure it's a good fit both ways. We're direct and transparent. If it's a yes, great! If it's a no, we'll let you know quickly. Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people's voices are heard and all our team can look forward to coming to work. We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we've had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.
NMS Recruit Ltd
Senior Consultant (Finance Construction Software Implementations)
NMS Recruit Ltd Flint, Clwyd
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Mar 14, 2026
Full time
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Customer Support Executive
Patigroup Woking, Surrey
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Mar 14, 2026
Full time
PATI Group is an agency driven by a mindset of discipline and a commitment to the sustainable growth of both our people and our business. We specialize in strategy, promotion, and operational systems to solve scaling challenges for E-commerce clients in the US and European markets. At PATI, you will discover the value of a customer centric Customer Experience team that thinks critically, executes effectively, and takes full ownership of results. We offer a culture defined by discipline and exceptional career opportunities for talents ready to achieve a breakthrough in their professional journey. JOB SUMMARY We are looking for a detail oriented and customer focused Customer Service Executive to handle daily customer support operations and contribute to improving service efficiency as we scale. In the short term, this role plays a key part in ensuring smooth operations as our order volume grows. In the long run, this position is considered a key talent pipeline for automation, process optimization, and leadership roles within the Customer Experience team. You will work closely with the Customer Experience Manager and cross functional teams to deliver timely, accurate, and high quality support across multiple channels. KEY ROLE & RESPONSIBILITIES Manage and resolve daily customer service tickets across email, chat, and/or ticketing systems. Respond to customer inquiries regarding orders, payments, shipping, returns, refunds, and product information. Ensure all tickets are handled within defined SLA timelines. Escalate complex or sensitive cases to relevant teams when necessary. 2. Operational Efficiency & Process Improvement: Identify recurring issues and customer pain points from support tickets. Provide feedback and suggestions to improve workflows, SOPs, and customer experience. Maintain accurate records of customer interactions and case resolutions. Assist in updating FAQs, macros, and internal documentation. Work closely with Operations, Fulfillment, and Marketing teams to resolve customer issues efficiently. Communicate clearly and professionally with customers at all times. Support cross functional initiatives aimed at improving service quality. REQUIREMENTS & QUALIFICATIONS Proven experience in customer service, customer support, or a similar role (e commerce experience is a plus) Strong written communication skills with a customer first mindset Ability to handle a high volume of tickets while maintaining accuracy and professionalism Good organizational skills and attention to detail Familiarity with CRM Gorgias is an advantage Ability to work independently and manage priorities effectively SKILLS & COMPETENCIES Customer empathy and problem solving ability Time management and multitasking skills Process oriented thinking with a continuous improvement mindset Ability to remain calm and professional in high pressure situations Language skills: Native in Vietnamese and Fluent in English (written and spoken). WHY YOU WILL LOVE WORKING AT PATI? You are not just answering tickets : Here, you are empowered to think critically, solve problems creatively, and contribute directly to customer retention, LTV, and brand love. You'll grow beyond support into a true CX leader. Be part of a strategic transformation : You'll be part of a core team reshaping how we do Customer Experience from the ground up - building systems, playbooks, and processes that scale. See your work fuel business growth : At PATI Group, CX is a profit center. Your insights, ideas, and execution will directly influence how we grow from an early stage brand to a $100M+ business. COMPENSATION & BENEFITS Compensation: 10.000.000 - 14.000.000 Gross VND/month + incentive based on performance (negotiate). Career Growth: Fast track promotion opportunities, including a path to CX Leader. Professional Development: Gain access to the latest AI tools, automation technologies, and advanced CRM systems to stay ahead in delivering exceptional customer experiences. Workplace Culture: Join a dynamic, innovation driven environment focused on employee success. Additional Benefits: Social insurance, Bảo Việt Insurance, 12 annual leave days per year, 13th month salary, performance bonus, and lots of team building activities. WOKING LOCATION WORKING HOURS Monday - Friday : 8:30 AM - 5:30 PM (1 hour lunch break). Saturday (Culture Day) : 6:30 AM - 9:30 AM (We start our day with a run and a reflective Feedforward session - no meetings, no reports, just real connection.) Make sure you have read and agreed to our working location and hours, including joining our Saturday activities.
Customer Success Manager - UK & Nordics
Emplifi
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 14, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Strategic Solutions Director (Remote)
Vendavo Inc
We're a growing team, and as we scale, so does our need to focus on expanding our Services Sales team. You'll be joining a people focused company as a Strategic Solutions Director. THE OPPORTUNITY In this high visibility position, you will play a critical role representing our delivery organization in pre sales engagements, helping to ensure that the proposed implementation solution will meet the customer's needs and will deliver significant value to our clients. The Strategic Solutions Director will help to drive Vendavo's service bookings by analyzing client needs in concert with the Vendavo sales team and our delivery partners. You will have ownership for developing and presenting client service delivery proposals and statements of work (SOWs). In this role, you will also own the creation and continual improvement of our sales collateral related to service delivery. The Strategic Solutions Director will gain extensive customer facing experience through frequent customer and partner interaction, including the opportunity to interact with the key decision makers at our prospects and customers. The Strategic Solutions Director will lead the implementation workshops with customers/prospects, demonstrating and sharing implementation and pricing best practices, and analyzing and mapping client requirements based on Vendavo capabilities. Other duties as assigned. THE SKILL SET Work experience must include pricing, marketing, finance, or related domain areas Pre sales experience is a definite plus 8 to 11 years of experience in a similar role in pricing, applications or analytics or in software professional services/consulting Prefer a Bachelor of Science in business or technical discipline, MBA highly desirable Proven sales skills, executive presence, customer interaction experience, and ability to influence and gain the confidence of senior level executives Excellent communication and presentation skills, in particular the ability to present complex concepts in an organized, accessible, and articulate manner to both commercial and technical audiences The discipline to work alone and the ability to work collaboratively as part of a small, high performance team Willing to travel up to 25% THE BENEFITS Fully remote based with the flexibility to work from anywhere in the UK Flexible working hours Working within a team of friendly, skilled people where help is always within reach 25 vacation days per year in addition to public holidays 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday 16 hours of paid volunteer time per year Group Life Insurance Income Protection Insurance Accident Insurance Pension Salary Exchange Scheme Optional Medical Insurance Travel insurance for business travels Cell phone allowance up to 80£ per month High end laptop (Dell XPS or Mac) Quarterly team events (bowling, boat cruise, after work) Competitive pay and bonus/commission THE VENDAVO STORY Vendavo partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud based, AI powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end to end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here. OUR FUNDING We are backed by two of the top high tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. OUR CULTURE & YOU We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What's Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at Vendavo can see our privacy policy here. OUR TEAM IS GROWING. YOU WILL TOO.
Mar 14, 2026
Full time
We're a growing team, and as we scale, so does our need to focus on expanding our Services Sales team. You'll be joining a people focused company as a Strategic Solutions Director. THE OPPORTUNITY In this high visibility position, you will play a critical role representing our delivery organization in pre sales engagements, helping to ensure that the proposed implementation solution will meet the customer's needs and will deliver significant value to our clients. The Strategic Solutions Director will help to drive Vendavo's service bookings by analyzing client needs in concert with the Vendavo sales team and our delivery partners. You will have ownership for developing and presenting client service delivery proposals and statements of work (SOWs). In this role, you will also own the creation and continual improvement of our sales collateral related to service delivery. The Strategic Solutions Director will gain extensive customer facing experience through frequent customer and partner interaction, including the opportunity to interact with the key decision makers at our prospects and customers. The Strategic Solutions Director will lead the implementation workshops with customers/prospects, demonstrating and sharing implementation and pricing best practices, and analyzing and mapping client requirements based on Vendavo capabilities. Other duties as assigned. THE SKILL SET Work experience must include pricing, marketing, finance, or related domain areas Pre sales experience is a definite plus 8 to 11 years of experience in a similar role in pricing, applications or analytics or in software professional services/consulting Prefer a Bachelor of Science in business or technical discipline, MBA highly desirable Proven sales skills, executive presence, customer interaction experience, and ability to influence and gain the confidence of senior level executives Excellent communication and presentation skills, in particular the ability to present complex concepts in an organized, accessible, and articulate manner to both commercial and technical audiences The discipline to work alone and the ability to work collaboratively as part of a small, high performance team Willing to travel up to 25% THE BENEFITS Fully remote based with the flexibility to work from anywhere in the UK Flexible working hours Working within a team of friendly, skilled people where help is always within reach 25 vacation days per year in addition to public holidays 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday 16 hours of paid volunteer time per year Group Life Insurance Income Protection Insurance Accident Insurance Pension Salary Exchange Scheme Optional Medical Insurance Travel insurance for business travels Cell phone allowance up to 80£ per month High end laptop (Dell XPS or Mac) Quarterly team events (bowling, boat cruise, after work) Competitive pay and bonus/commission THE VENDAVO STORY Vendavo partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud based, AI powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end to end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here. OUR FUNDING We are backed by two of the top high tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. OUR CULTURE & YOU We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What's Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at Vendavo can see our privacy policy here. OUR TEAM IS GROWING. YOU WILL TOO.
Business Development Manager- Senior/Lead/Manager
Zeal Group
Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today's fast-moving, high-volatility markets. Our Sales and Business Development teams are the engine of our growth. They are the first voice, the first relationship, and the long-term partner for our clients. This role is for people who don't wait for opportunity, they hunt it, close it, and grow it. Who We're Looking For We're hiring globally and selectively. You should already know: How commodity and crypto volatility is changing trader behavior Why retention, lifetime value, and trust now outperform raw volume How to build real presence in high-growth regions: Asia, Africa, LATAM, and the Middle East If you're an experienced FX/CFD sales professional tired of working at a firm that's shrinking or stuck, let's talk. The market is consolidating. The competition is tougher. That's exactly why this opportunity exists. What You'll Be Doing Own the full business development lifecycle: prospecting, conversion, activation, and long term growth Acquire and retain high value clients and IB partners through strategic relationship management Build and execute sales plans driven by market data, trader behavior, and regional trends Deliver a best in class client experience, rooted in knowledge, trust, and responsiveness Proactively provide clients with market insights, product guidance, and growth opportunities Collaborate closely with Marketing to unlock demand in new and emerging markets Directly impact accounts opened, deposits, and revenue growth, your performance matters and is visible 3-10 years of proven sales experience within Forex / CFD brokerage environments Strong understanding of FX, commodities, indices, and equity markets A hunter mindset, you chase targets, not titles Excellent communication and negotiation skills across cultures and regions Strategic thinking paired with hands on execution High integrity, professionalism, and accountability Strong analytical skills and comfort working with data and performance metrics Proficiency in Microsoft Office or equivalent tools Global platform with real growth ambition, not empty slogans Products built for today's traders, not yesterday's markets A culture that rewards performance, initiative, and innovation Exposure to fast growing regions where opportunity is still wide open If you're hungry, market aware, and ready to compete at a higher level, Zeal Group is where you scale next.
Mar 13, 2026
Full time
Zeal Group is an award-winning global FinTech powerhouse with 700+ professionals across London, Europe, Asia, MENA, and South America. Through our subsidiary Traze, we deliver advanced multi-asset trading solutions across Gold, Oil, FX, Indices, and Cryptocurrencies, built for today's fast-moving, high-volatility markets. Our Sales and Business Development teams are the engine of our growth. They are the first voice, the first relationship, and the long-term partner for our clients. This role is for people who don't wait for opportunity, they hunt it, close it, and grow it. Who We're Looking For We're hiring globally and selectively. You should already know: How commodity and crypto volatility is changing trader behavior Why retention, lifetime value, and trust now outperform raw volume How to build real presence in high-growth regions: Asia, Africa, LATAM, and the Middle East If you're an experienced FX/CFD sales professional tired of working at a firm that's shrinking or stuck, let's talk. The market is consolidating. The competition is tougher. That's exactly why this opportunity exists. What You'll Be Doing Own the full business development lifecycle: prospecting, conversion, activation, and long term growth Acquire and retain high value clients and IB partners through strategic relationship management Build and execute sales plans driven by market data, trader behavior, and regional trends Deliver a best in class client experience, rooted in knowledge, trust, and responsiveness Proactively provide clients with market insights, product guidance, and growth opportunities Collaborate closely with Marketing to unlock demand in new and emerging markets Directly impact accounts opened, deposits, and revenue growth, your performance matters and is visible 3-10 years of proven sales experience within Forex / CFD brokerage environments Strong understanding of FX, commodities, indices, and equity markets A hunter mindset, you chase targets, not titles Excellent communication and negotiation skills across cultures and regions Strategic thinking paired with hands on execution High integrity, professionalism, and accountability Strong analytical skills and comfort working with data and performance metrics Proficiency in Microsoft Office or equivalent tools Global platform with real growth ambition, not empty slogans Products built for today's traders, not yesterday's markets A culture that rewards performance, initiative, and innovation Exposure to fast growing regions where opportunity is still wide open If you're hungry, market aware, and ready to compete at a higher level, Zeal Group is where you scale next.
Lewis Business Recovery & Insolvency
Insolvency Senior Administrator / Assistant Manager
Lewis Business Recovery & Insolvency Leeds, Yorkshire
Senior Insolvency Administrator / Assistant Manager Main job purpose To work within a team to ensure an efficient and professional delivery of corporate and personal insolvency services to clients. Our culture Lewis Business Recovery & Insolvency are a thriving firm of business recovery specialists and licensed insolvency practitioners, based in Leeds. Our ethos is to find the best solution for all parties, and promote continuity of business and employment, whilst offering an excellent service at a reasonable cost. Most of our work is referred to us by accountants, whom we hold strong relationships built upon trust and confidence. Since incorporation in 2013, we have grown the business organically by being good at what we do, and as a result of this we are looking for a confident, enthusiastic, outgoing individual to compliment our existing team. For further details about our firm, please see our website (Reed won't let me us post a link ). Key duties and responsibilities To be responsible for a mixed case load of formal insolvency appointments, in addition to assisting others within the team Administer insolvency cases, from initial advice through to case closure, with exposure to all aspects of insolvency, including Administrations, CVLs, MVLs, Compulsory Liquidations, CVAs and Bankruptcies Address and adjudicate creditors' claims, including retention of title, secured, preferential and unsecured claims Reporting to secured creditors Assist team in continuing to trading on site where required Prepare associated documentation for statutory meetings Assisting employees with making claims and liaising with the redundancy payments service Deal with day to day correspondence, including non-standard correspondence. Preparing accurate books and records inventories, and taking responsibility for the safeguard, removal and storage of such from company premises Carrying out statutory investigations, and pursuing antecedent transactions Complete appropriate banking and cheque request forms in order to ensure that estate monies are handled and dealt with correctly Complete VAT and Corporation tax returns Adhere to statutory compliance and current legislation, including SIPS Maintain and update IPS case diaries Prepare directors disqualification reports Liaise with professional agents, solicitors and accountants Prepare supporting documents for sale contracts Update and maintain case checklists Attend and assist at meetings both in and out of the office when required Participate in internal and external marketing events as required Delegate work to, and provide ongoing training and support to junior staff Reporting, relationships & management Support other staff, including training and delegation to assistants Assist other case administrators Report on progress of cases to IP Qualifications & experience Preferable, but not essential that candidates have some accountancy experience or qualification, such as AAT. Gained the necessary insolvency experience to be able to proactively lead cases from start to finish Working towards or achieved CPI qualification Technical, training & skill levels Good IT skills including experience in using Excel, Word & IPS Takes pride in maintaining high professional standards of conduct and practice Self-motivated to keep up to date with changes in best practice and legislation The ability to organise and manage time efficiently and effectively whilst being flexible The ability to anticipate and communicate problems to others in the team Confident and good communication skills A professional manner including good interpersonal, telephone and letter writing skills Takes responsibility for work tasks and quality, managing own workload and deadlines Keeps IP updated on progress and highlights potential issues Shows enthusiasm and commitment to undertaking tasks as required and in particular in seeing tasks through to completion Builds understanding of the firm and its services Salary and benefits We are proud to have a positive working environment based on fun, work ethic, teamwork and job satisfaction. We also offer the following benefits to our employees:- Company pension Death in service cover Private healthcare Generous holiday entitlement Staff bonus scheme Parking Unlimited career progression opportunities, with clear targets ( and no BS!) Study support programme If you have what it takes and are looking for a rewarding opportunity with a business that is growing organically (by being good at what we do!), it would be great to hear from you.
Mar 13, 2026
Full time
Senior Insolvency Administrator / Assistant Manager Main job purpose To work within a team to ensure an efficient and professional delivery of corporate and personal insolvency services to clients. Our culture Lewis Business Recovery & Insolvency are a thriving firm of business recovery specialists and licensed insolvency practitioners, based in Leeds. Our ethos is to find the best solution for all parties, and promote continuity of business and employment, whilst offering an excellent service at a reasonable cost. Most of our work is referred to us by accountants, whom we hold strong relationships built upon trust and confidence. Since incorporation in 2013, we have grown the business organically by being good at what we do, and as a result of this we are looking for a confident, enthusiastic, outgoing individual to compliment our existing team. For further details about our firm, please see our website (Reed won't let me us post a link ). Key duties and responsibilities To be responsible for a mixed case load of formal insolvency appointments, in addition to assisting others within the team Administer insolvency cases, from initial advice through to case closure, with exposure to all aspects of insolvency, including Administrations, CVLs, MVLs, Compulsory Liquidations, CVAs and Bankruptcies Address and adjudicate creditors' claims, including retention of title, secured, preferential and unsecured claims Reporting to secured creditors Assist team in continuing to trading on site where required Prepare associated documentation for statutory meetings Assisting employees with making claims and liaising with the redundancy payments service Deal with day to day correspondence, including non-standard correspondence. Preparing accurate books and records inventories, and taking responsibility for the safeguard, removal and storage of such from company premises Carrying out statutory investigations, and pursuing antecedent transactions Complete appropriate banking and cheque request forms in order to ensure that estate monies are handled and dealt with correctly Complete VAT and Corporation tax returns Adhere to statutory compliance and current legislation, including SIPS Maintain and update IPS case diaries Prepare directors disqualification reports Liaise with professional agents, solicitors and accountants Prepare supporting documents for sale contracts Update and maintain case checklists Attend and assist at meetings both in and out of the office when required Participate in internal and external marketing events as required Delegate work to, and provide ongoing training and support to junior staff Reporting, relationships & management Support other staff, including training and delegation to assistants Assist other case administrators Report on progress of cases to IP Qualifications & experience Preferable, but not essential that candidates have some accountancy experience or qualification, such as AAT. Gained the necessary insolvency experience to be able to proactively lead cases from start to finish Working towards or achieved CPI qualification Technical, training & skill levels Good IT skills including experience in using Excel, Word & IPS Takes pride in maintaining high professional standards of conduct and practice Self-motivated to keep up to date with changes in best practice and legislation The ability to organise and manage time efficiently and effectively whilst being flexible The ability to anticipate and communicate problems to others in the team Confident and good communication skills A professional manner including good interpersonal, telephone and letter writing skills Takes responsibility for work tasks and quality, managing own workload and deadlines Keeps IP updated on progress and highlights potential issues Shows enthusiasm and commitment to undertaking tasks as required and in particular in seeing tasks through to completion Builds understanding of the firm and its services Salary and benefits We are proud to have a positive working environment based on fun, work ethic, teamwork and job satisfaction. We also offer the following benefits to our employees:- Company pension Death in service cover Private healthcare Generous holiday entitlement Staff bonus scheme Parking Unlimited career progression opportunities, with clear targets ( and no BS!) Study support programme If you have what it takes and are looking for a rewarding opportunity with a business that is growing organically (by being good at what we do!), it would be great to hear from you.
International Private Bank, Lending Advisor, Executive Director, UK Team
JPMorgan Chase & Co.
International Private Bank, Lending Advisor, Executive Director, UK Team LONDON, LONDON, United Kingdom Job Information Job Identification Job Category Capital Advisory Business Unit Asset & Wealth Management Posting Date 02/10/2026, 03:52 PM Locations 60 Victoria Embankment, London, Greater London, EC4Y 0JP, GB Job Schedule Full time Job Description This is an exciting opportunity for you to join a dynamic, diverse team within the UK market of J.P Morgan's EMEA Private Banking business. We are actively looking for exceptionally talented experienced individuals who are collaborative, confident and motivated to provide a first-class experience to clients. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, business and functions to provide you with the opportunity to take your career to the next level. Our Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth (UHNW) individuals and families around the world. Through our integrated and diverse platform we deliver highly customized and comprehensive market leading solutions to help clients with the many challenges and complexities they face in the ever evolving financial services space. Job Summary A key member of the J.P. Morgan Private Bank team of specialists, the Lending Advisor manages our most complex borrowing relationships by presenting J.P. Morgan Private Bank's Credit solutions to ultra-high net worth clients and advising on implementation. Job Responsibilities Originate credit leads from prospects and existing clients and lead credit marketing initiatives for the local market Participate to / lead prospection initiatives Partner with other client advisory professionals to uncover needs and deliver sophisticated and innovative solutions to client and prospect financings or restructurings Act as internal sales leader for the credit product, liaising with the Market Manager, Bankers and Investors to ensure credit is a core part of the JP Morgan offering Develop creative, innovative solutions to new client financings or restructurings within acceptable credit/risk parameters; Analyze capital structures of clients; advise on appropriateness of structure vis à vis client's balance sheet, cash flow; Balance objectives of client, new business generation and risk management; Underwrite and execute both loan and derivative structures (with credit risk therein); Play lead role in credit approval process: Supervise credit approval memos/restructure memos; Direct analysis, due diligence, credit presentation; Recommend and review documentation Recommend pricing to achieve profitable structure. Demonstrate credit/risk management discipline: Monitor portfolio risk; Change debt structure/risk ratings in response to changes in risk; Proactively work to improve portfolio quality and prevent loss. Able to work in a team based environment and assist in the development and retention of junior team members Required Qualifications, Capabilities, Skills Strong expertise in credit, financial instruments and derivatives transactions Energetic and driven with the ability to demonstrate excellent relationship management skills Business development and overall marketing skills High level of analytical skills, including financial analysis Ability to identify and analyze credit opportunities and the attendant credit risks Familiarity and expertise with credit documentation Experience in structuring complex transactions Ability to maintain a balance between marketing and credit risk roles About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Mar 13, 2026
Full time
International Private Bank, Lending Advisor, Executive Director, UK Team LONDON, LONDON, United Kingdom Job Information Job Identification Job Category Capital Advisory Business Unit Asset & Wealth Management Posting Date 02/10/2026, 03:52 PM Locations 60 Victoria Embankment, London, Greater London, EC4Y 0JP, GB Job Schedule Full time Job Description This is an exciting opportunity for you to join a dynamic, diverse team within the UK market of J.P Morgan's EMEA Private Banking business. We are actively looking for exceptionally talented experienced individuals who are collaborative, confident and motivated to provide a first-class experience to clients. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, business and functions to provide you with the opportunity to take your career to the next level. Our Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth (UHNW) individuals and families around the world. Through our integrated and diverse platform we deliver highly customized and comprehensive market leading solutions to help clients with the many challenges and complexities they face in the ever evolving financial services space. Job Summary A key member of the J.P. Morgan Private Bank team of specialists, the Lending Advisor manages our most complex borrowing relationships by presenting J.P. Morgan Private Bank's Credit solutions to ultra-high net worth clients and advising on implementation. Job Responsibilities Originate credit leads from prospects and existing clients and lead credit marketing initiatives for the local market Participate to / lead prospection initiatives Partner with other client advisory professionals to uncover needs and deliver sophisticated and innovative solutions to client and prospect financings or restructurings Act as internal sales leader for the credit product, liaising with the Market Manager, Bankers and Investors to ensure credit is a core part of the JP Morgan offering Develop creative, innovative solutions to new client financings or restructurings within acceptable credit/risk parameters; Analyze capital structures of clients; advise on appropriateness of structure vis à vis client's balance sheet, cash flow; Balance objectives of client, new business generation and risk management; Underwrite and execute both loan and derivative structures (with credit risk therein); Play lead role in credit approval process: Supervise credit approval memos/restructure memos; Direct analysis, due diligence, credit presentation; Recommend and review documentation Recommend pricing to achieve profitable structure. Demonstrate credit/risk management discipline: Monitor portfolio risk; Change debt structure/risk ratings in response to changes in risk; Proactively work to improve portfolio quality and prevent loss. Able to work in a team based environment and assist in the development and retention of junior team members Required Qualifications, Capabilities, Skills Strong expertise in credit, financial instruments and derivatives transactions Energetic and driven with the ability to demonstrate excellent relationship management skills Business development and overall marketing skills High level of analytical skills, including financial analysis Ability to identify and analyze credit opportunities and the attendant credit risks Familiarity and expertise with credit documentation Experience in structuring complex transactions Ability to maintain a balance between marketing and credit risk roles About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Customer Success Manager
Comply
Who Are We Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit The Role The Customer Success Manager is passionate about developing customer relationships that promote retention and loyalty. Your role will be to work closely with customers to ensure they are satisfied with the services and to be an internal advocate for your book of business. At Comply, our customers' success is our success. We look to our Customer Success Managers to own driving value and outcomes for our customers in collaboration with our internal teams. This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up sell, etc.). Responsibilities Customer Relationship Management Own a portfolio of strategic accounts and serve as the central point of contact for day to day inquiries Proactively manage customer journeys from onboarding to renewal, ensuring continued alignment with business goals Establish executive level relationships with customer stakeholders to understand and influence broader organizational goals Influence customer lifetime value through increased product adoption, satisfaction and overall health Deliver regular business reviews to ensure customers are achieving - and recognizing - their intended outcomes Support revenue retention and growth through customer advocacy and reference ability Account Monitoring and Health Tracking Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity Perform in depth analysis of account performance metrics and proactively develop mitigation or growth strategies Generate report and insights related to account status, customer success plans and usage metrics Escalation and Resolution Efficiency Lead critical issue resolution across departments for strategic or at risk accounts Anticipate possible friction points in the customer journey and implement preemptive solutions Champion systemic improvements by identifying recurring issues and influencing internal process enhancements Internal Collaboration Collaborate cross functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements Participate in internal account review meetings to align on customer strategies and success plans Update and contribute to team documentation, knowledge bases, and process improvements Partner with marketing on advocacy initiatives such as case studies and testimonials Renewal and Expansion Support Own the end to end renewal process, including forecasting, negotiation and close Lead commercial conversations around value realization, upsells, cross sells and expansion planning Align with sales on account growth strategy and influence commercial outcomes by demonstrating impact Prepare Quarterly Business Reviews and renewal discussions by consolidating relevant data and insights Skills and Qualifications 3+ years' experience in a Customer Success or Account Management role Financial services or compliance experience a plus Ability to manage influence through persuasion, negotiation, and consensus building Strong empathy for customers AND passion for revenue and growth Demonstrated ability to manage and see projects through with customers Analytical, organized, process oriented, and proactive mindset Demonstrated desire for continuous learning and improvement Enthusiastic and creative leader with the ability to inspire others Excellent communication, presentation, and problem solving skills To learn more about our values, mission and the wide range of perks offered to employees at Comply, visit Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United Kingdom. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.
Mar 13, 2026
Full time
Who Are We Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit The Role The Customer Success Manager is passionate about developing customer relationships that promote retention and loyalty. Your role will be to work closely with customers to ensure they are satisfied with the services and to be an internal advocate for your book of business. At Comply, our customers' success is our success. We look to our Customer Success Managers to own driving value and outcomes for our customers in collaboration with our internal teams. This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up sell, etc.). Responsibilities Customer Relationship Management Own a portfolio of strategic accounts and serve as the central point of contact for day to day inquiries Proactively manage customer journeys from onboarding to renewal, ensuring continued alignment with business goals Establish executive level relationships with customer stakeholders to understand and influence broader organizational goals Influence customer lifetime value through increased product adoption, satisfaction and overall health Deliver regular business reviews to ensure customers are achieving - and recognizing - their intended outcomes Support revenue retention and growth through customer advocacy and reference ability Account Monitoring and Health Tracking Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity Perform in depth analysis of account performance metrics and proactively develop mitigation or growth strategies Generate report and insights related to account status, customer success plans and usage metrics Escalation and Resolution Efficiency Lead critical issue resolution across departments for strategic or at risk accounts Anticipate possible friction points in the customer journey and implement preemptive solutions Champion systemic improvements by identifying recurring issues and influencing internal process enhancements Internal Collaboration Collaborate cross functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements Participate in internal account review meetings to align on customer strategies and success plans Update and contribute to team documentation, knowledge bases, and process improvements Partner with marketing on advocacy initiatives such as case studies and testimonials Renewal and Expansion Support Own the end to end renewal process, including forecasting, negotiation and close Lead commercial conversations around value realization, upsells, cross sells and expansion planning Align with sales on account growth strategy and influence commercial outcomes by demonstrating impact Prepare Quarterly Business Reviews and renewal discussions by consolidating relevant data and insights Skills and Qualifications 3+ years' experience in a Customer Success or Account Management role Financial services or compliance experience a plus Ability to manage influence through persuasion, negotiation, and consensus building Strong empathy for customers AND passion for revenue and growth Demonstrated ability to manage and see projects through with customers Analytical, organized, process oriented, and proactive mindset Demonstrated desire for continuous learning and improvement Enthusiastic and creative leader with the ability to inspire others Excellent communication, presentation, and problem solving skills To learn more about our values, mission and the wide range of perks offered to employees at Comply, visit Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United Kingdom. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.
Customer Success Manager
CybSafe
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Mar 12, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
WWF-UK
Legacy and In Memory Marketing Manager
WWF-UK
Legacy and In Memory Marketing Manager £37,581 pa Woking, Surrey GU21 4LL / Hybrid Working ( minimum 40% in person collaboration per month) About the role We re excited to be recruiting a Legacy and In Memory Marketing Manager to help grow and deliver WWF-UK s legacy and in memory fundraising programme. This role will lead the planning and delivery of engaging multi-channel marketing activity that inspires supporters to consider leaving a gift in their will or giving in memory, helping to build long-term support for our mission. You ll manage a varied portfolio of campaigns across direct mail, digital, events and web, working closely with colleagues across fundraising, communications and data teams, as well as external agencies. Alongside delivering high-quality campaigns, you ll play an important role in strengthening supporter journeys, embedding best practice in legacy marketing and championing legacy and in memory giving across the organisation. This is a hands-on role suited to someone who enjoys combining creative thinking with strong planning, analysis and collaboration to deliver meaningful supporter engagement. Skills and experience You ll bring the skills and experience needed to succeed in this role, including: Essential Experience delivering legacy, in memory or individual giving marketing activity that supports supporter growth and retention Proven ability to manage multi-channel campaigns from planning through to delivery and evaluation Strong project management skills, with the ability to manage multiple deadlines and priorities Excellent written and verbal communication skills, with a supporter-focused approach Experience working with campaign data, reporting and insights to improve performance Budget management experience, including monitoring spend and processing invoices Ability to build strong relationships with internal stakeholders and external agencies Understanding of fundraising regulation, charity law and data protection requirements Desirable Experience working in legacy fundraising or long-term supporter engagement within the charity sector Knowledge of legacy and in memory supporter journeys and stewardship approaches Experience using CRM or campaign management systems Confidence representing an organisation externally or contributing to sector networks What we offer We believe in rewarding our team with more than just a salary. Here s what you can expect: Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you ll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we re bringing our world back to life. Protecting what s left isn t enough. We re racing to restore nature and prevent catastrophic climate change. And it s a race we can win with everyone s help. We re courageous, passionate, and driven by science. For more than 60 years we ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you ll be a great addition to WWF-UK. Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
Mar 12, 2026
Full time
Legacy and In Memory Marketing Manager £37,581 pa Woking, Surrey GU21 4LL / Hybrid Working ( minimum 40% in person collaboration per month) About the role We re excited to be recruiting a Legacy and In Memory Marketing Manager to help grow and deliver WWF-UK s legacy and in memory fundraising programme. This role will lead the planning and delivery of engaging multi-channel marketing activity that inspires supporters to consider leaving a gift in their will or giving in memory, helping to build long-term support for our mission. You ll manage a varied portfolio of campaigns across direct mail, digital, events and web, working closely with colleagues across fundraising, communications and data teams, as well as external agencies. Alongside delivering high-quality campaigns, you ll play an important role in strengthening supporter journeys, embedding best practice in legacy marketing and championing legacy and in memory giving across the organisation. This is a hands-on role suited to someone who enjoys combining creative thinking with strong planning, analysis and collaboration to deliver meaningful supporter engagement. Skills and experience You ll bring the skills and experience needed to succeed in this role, including: Essential Experience delivering legacy, in memory or individual giving marketing activity that supports supporter growth and retention Proven ability to manage multi-channel campaigns from planning through to delivery and evaluation Strong project management skills, with the ability to manage multiple deadlines and priorities Excellent written and verbal communication skills, with a supporter-focused approach Experience working with campaign data, reporting and insights to improve performance Budget management experience, including monitoring spend and processing invoices Ability to build strong relationships with internal stakeholders and external agencies Understanding of fundraising regulation, charity law and data protection requirements Desirable Experience working in legacy fundraising or long-term supporter engagement within the charity sector Knowledge of legacy and in memory supporter journeys and stewardship approaches Experience using CRM or campaign management systems Confidence representing an organisation externally or contributing to sector networks What we offer We believe in rewarding our team with more than just a salary. Here s what you can expect: Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you ll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we re bringing our world back to life. Protecting what s left isn t enough. We re racing to restore nature and prevent catastrophic climate change. And it s a race we can win with everyone s help. We re courageous, passionate, and driven by science. For more than 60 years we ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you ll be a great addition to WWF-UK. Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
TuVida
Carers Service Manager
TuVida
ROLE PROFILE: Carers Service Manager - Herefordshire Carer Links Responsible to: Director of Governance and Charitable Services Responsible for: Operational team operating across Herefordshire Location: Hybrid Home / Office Based Fred Bulmer Centre, Hereford (minimum two days in the office) Salary: £30,000 Hours of Work: Full Time 37.5 hours per week Key Purpose / WHY? The Carers Services Manager will play a vital role in leading a team to assist unpaid carers to connect with their communities and access the support they need within Herefordshire. The role will support the Herefordshire team, who deliver the what matters assessment to carers and provide bespoke, person-centered information, advice and guidance to people accessing our services. Support includes but is not limited to; one-to-one support, events and activities, as well as signposting and referring to relevant agencies for additional support helping people on their caring journey. The role will work alongside internal teams and external partners to create community connections, develop an outreach support program, linking people to community resources with a focus on preventing the need for escalation to statutory services. Key accountabilities & responsibilities 1. Service Leadership and Delivery Oversee day to day delivery of our commissioned Information, Advice and Guidance service for unpaid Carers in Herefordshire Facilitate the application, review and distribution of small grants to unpaid carers across the region as required Monitor service quality and delivery and report monthly Key Performance Indicators and quarterly monitoring reports to Local Authority Commissioners. Ensure reporting demonstrates the scale, impact, and quality of our services. Meet with commissioners to review service performance quarterly Ensure the service is visible and accessible to carers from all communities Support carer self-identification and address barriers to engagement, including those faced by underrepresented groups of carers Help raise the profile and recognition of TuVida to assist with recruitment, service-user and partner engagement and financial sustainability by contributing to social media presence and the website 2. Service Development Work collaboratively with senior colleagues, identifying opportunities for sustainable growth, and working to execute commercial opportunities, including supporting and/or leading on tendering, Bidding, and negotiating new business as well as business retention strategies and mobilisation of new business. 3. Team Management Lead and develop a team to deliver person-centered outcomes for unpaid carers across Herefordshire providing practical support and guidance as required Provide exemplary leadership and management for the team, including regular team meetings, 121 s and objective setting, caseload management, performance reviews and promoting professional development and well-being Create development plans for team members, identifying training needs and growth opportunities within the team and wider organisation Foster a collaborative team environment that promotes knowledge sharing, continuous improvement, and high-performance standards Delegate effectively while maintaining oversight of service quality and manager satisfaction Oversee recruitment and inductions of new staff Manage leave and staff absence Act as designated safeguarding lead for the team, maintaining hight standards of safeguarding practice. Support the team through the process of raising safeguards and following up on safeguarding concerns complying with internal and external agencies policies and procedures. 4. Partnership and Stakeholder Engagement Ensure the services work collaboratively with partners and community services, manage the delivery of a program of support and services that help improve the wellbeing of carers and which respond to their needs and aspirations. Lead on increasing the awareness of TuVida s services in the county, including development of marketing materials, attending events, stakeholder meetings and increasing recognition of and support available for unpaid carers. Build and maintain effective relationships with local authority, health services, and other stakeholders and third sector organisations involved in supporting carers Represent the service at multi-agency meetings and network meetings Promote awareness of carer rights and needs within the community through talks and training General As a carers services manager the post holder will be a key brand ambassador and a custodian of our values and our reputation. The post holder will lead by example in every area of their work and will work in accordance with the organisation s policies and procedures. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviors that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our clients and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behavior that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Experience Required Desirable Experience Required Experience of leading or managing frontline services. Experience of managing staff and/or volunteers. Experience of safeguarding responsibilities. A network of contacts within local authorities, the health sector and voluntary sector organisations in Herefordshire. Experience of working with unpaid carers or people with care/support needs. Experience of business case development and bid writing/contract tendering. Experience of managing Health & Safety risks. Knowledge of the Care Act and carers rights Essential Skills and Abilities Required Desirable Skills and Abilities Required Strong leadership and team building skills. Able to look at the bigger picture and devise plans and priorities that are clearly aligned to achieving an agreed strategy. To also contribute to decision-making and future strategy development. Ability to enact and/or manage change. Excellent communication and relationship building skills, able to communicate effectively with service users, external partners, funders and professionals. Ability to work co-operatively and effectively with colleagues across the organisation. Ability to obtain and provide insight and analysis to ensure funders fully understand the value of our services and that we are meeting contract requirements with a focus on meeting targets and demonstrating outcomes. Capacity to resolve complex and/or challenging situations with the ability to influence actions and appropriately and positively respond to constructive criticism or challenge. Ability to maintain professional boundaries, including appropriate levels of confidentiality and the requirements of GDPR. Qualifications Required Other Desirable Criteria Good working knowledge of Microsoft Office applications Ability and willingness to travel as part of the role and wider organisational requirements. A commitment to continual professional development Positive attitude toward carers and committed to equality, diversity and inclusion. Knowledge of using CRM systems. ILM Level 5 or above NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement This role profile is an outline of the key tasks and responsibilities of the post, and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder. This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Mar 12, 2026
Full time
ROLE PROFILE: Carers Service Manager - Herefordshire Carer Links Responsible to: Director of Governance and Charitable Services Responsible for: Operational team operating across Herefordshire Location: Hybrid Home / Office Based Fred Bulmer Centre, Hereford (minimum two days in the office) Salary: £30,000 Hours of Work: Full Time 37.5 hours per week Key Purpose / WHY? The Carers Services Manager will play a vital role in leading a team to assist unpaid carers to connect with their communities and access the support they need within Herefordshire. The role will support the Herefordshire team, who deliver the what matters assessment to carers and provide bespoke, person-centered information, advice and guidance to people accessing our services. Support includes but is not limited to; one-to-one support, events and activities, as well as signposting and referring to relevant agencies for additional support helping people on their caring journey. The role will work alongside internal teams and external partners to create community connections, develop an outreach support program, linking people to community resources with a focus on preventing the need for escalation to statutory services. Key accountabilities & responsibilities 1. Service Leadership and Delivery Oversee day to day delivery of our commissioned Information, Advice and Guidance service for unpaid Carers in Herefordshire Facilitate the application, review and distribution of small grants to unpaid carers across the region as required Monitor service quality and delivery and report monthly Key Performance Indicators and quarterly monitoring reports to Local Authority Commissioners. Ensure reporting demonstrates the scale, impact, and quality of our services. Meet with commissioners to review service performance quarterly Ensure the service is visible and accessible to carers from all communities Support carer self-identification and address barriers to engagement, including those faced by underrepresented groups of carers Help raise the profile and recognition of TuVida to assist with recruitment, service-user and partner engagement and financial sustainability by contributing to social media presence and the website 2. Service Development Work collaboratively with senior colleagues, identifying opportunities for sustainable growth, and working to execute commercial opportunities, including supporting and/or leading on tendering, Bidding, and negotiating new business as well as business retention strategies and mobilisation of new business. 3. Team Management Lead and develop a team to deliver person-centered outcomes for unpaid carers across Herefordshire providing practical support and guidance as required Provide exemplary leadership and management for the team, including regular team meetings, 121 s and objective setting, caseload management, performance reviews and promoting professional development and well-being Create development plans for team members, identifying training needs and growth opportunities within the team and wider organisation Foster a collaborative team environment that promotes knowledge sharing, continuous improvement, and high-performance standards Delegate effectively while maintaining oversight of service quality and manager satisfaction Oversee recruitment and inductions of new staff Manage leave and staff absence Act as designated safeguarding lead for the team, maintaining hight standards of safeguarding practice. Support the team through the process of raising safeguards and following up on safeguarding concerns complying with internal and external agencies policies and procedures. 4. Partnership and Stakeholder Engagement Ensure the services work collaboratively with partners and community services, manage the delivery of a program of support and services that help improve the wellbeing of carers and which respond to their needs and aspirations. Lead on increasing the awareness of TuVida s services in the county, including development of marketing materials, attending events, stakeholder meetings and increasing recognition of and support available for unpaid carers. Build and maintain effective relationships with local authority, health services, and other stakeholders and third sector organisations involved in supporting carers Represent the service at multi-agency meetings and network meetings Promote awareness of carer rights and needs within the community through talks and training General As a carers services manager the post holder will be a key brand ambassador and a custodian of our values and our reputation. The post holder will lead by example in every area of their work and will work in accordance with the organisation s policies and procedures. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviors that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our clients and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behavior that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Experience Required Desirable Experience Required Experience of leading or managing frontline services. Experience of managing staff and/or volunteers. Experience of safeguarding responsibilities. A network of contacts within local authorities, the health sector and voluntary sector organisations in Herefordshire. Experience of working with unpaid carers or people with care/support needs. Experience of business case development and bid writing/contract tendering. Experience of managing Health & Safety risks. Knowledge of the Care Act and carers rights Essential Skills and Abilities Required Desirable Skills and Abilities Required Strong leadership and team building skills. Able to look at the bigger picture and devise plans and priorities that are clearly aligned to achieving an agreed strategy. To also contribute to decision-making and future strategy development. Ability to enact and/or manage change. Excellent communication and relationship building skills, able to communicate effectively with service users, external partners, funders and professionals. Ability to work co-operatively and effectively with colleagues across the organisation. Ability to obtain and provide insight and analysis to ensure funders fully understand the value of our services and that we are meeting contract requirements with a focus on meeting targets and demonstrating outcomes. Capacity to resolve complex and/or challenging situations with the ability to influence actions and appropriately and positively respond to constructive criticism or challenge. Ability to maintain professional boundaries, including appropriate levels of confidentiality and the requirements of GDPR. Qualifications Required Other Desirable Criteria Good working knowledge of Microsoft Office applications Ability and willingness to travel as part of the role and wider organisational requirements. A commitment to continual professional development Positive attitude toward carers and committed to equality, diversity and inclusion. Knowledge of using CRM systems. ILM Level 5 or above NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement This role profile is an outline of the key tasks and responsibilities of the post, and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder. This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Zachary Daniels Recruitment
CRM & Loyalty Manager
Zachary Daniels Recruitment Astwood Bank, Worcestershire
CRM & Loyalty Manager The Midlands Salary up to 75k + Benefits Zachary Daniels Recruitment are partnering with a leading customer focused retail business to recruit a CRM & Loyalty Manager . This CRM & Loyalty Manager role will take ownership of the company's CRM, loyalty and customer engagement strategy, helping to drive stronger relationships with customers across both digital and in-store channels. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a key role in shaping lifecycle communications, evolving the loyalty proposition and using customer insight to increase engagement, retention and long-term value. This is a hands-on opportunity for a CRM & Loyalty Manager to influence how the business connects with its customers and delivers measurable commercial impact. Key Responsibilities Define and deliver the CRM strategy across the full customer lifecycle, including acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across channels such as email, SMS and other direct communication platforms Lead audience segmentation and personalisation strategies to deliver relevant and engaging communications Own the development and ongoing optimisation of the company's loyalty programme, including rewards, benefits and partnerships Design and improve customer journeys across both digital and in-store touchpoints Work closely with data and analytics teams to track performance, generate insights and optimise campaigns Collaborate with marketing, digital and technology teams to deliver customer initiatives with clear commercial impact Lead and develop a small CRM and campaign delivery team About You Background in CRM, loyalty or customer engagement within a retail or customer led environment Strong understanding of CRM platforms and lifecycle marketing strategies Proven track record developing customer propositions, loyalty programmes or personalised customer journeys Highly data-driven, using insight and testing to improve engagement and performance Strong stakeholder management skills with the ability to collaborate across multiple teams Commercially minded with a passion for improving customer engagement and driving measurable results A hands-on leader who thrives in a fast-paced environment and enjoys delivering both strategy and execution as a CRM & Loyalty Manager Apply today to find out more and be considered! BH35679
Mar 11, 2026
Full time
CRM & Loyalty Manager The Midlands Salary up to 75k + Benefits Zachary Daniels Recruitment are partnering with a leading customer focused retail business to recruit a CRM & Loyalty Manager . This CRM & Loyalty Manager role will take ownership of the company's CRM, loyalty and customer engagement strategy, helping to drive stronger relationships with customers across both digital and in-store channels. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a key role in shaping lifecycle communications, evolving the loyalty proposition and using customer insight to increase engagement, retention and long-term value. This is a hands-on opportunity for a CRM & Loyalty Manager to influence how the business connects with its customers and delivers measurable commercial impact. Key Responsibilities Define and deliver the CRM strategy across the full customer lifecycle, including acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across channels such as email, SMS and other direct communication platforms Lead audience segmentation and personalisation strategies to deliver relevant and engaging communications Own the development and ongoing optimisation of the company's loyalty programme, including rewards, benefits and partnerships Design and improve customer journeys across both digital and in-store touchpoints Work closely with data and analytics teams to track performance, generate insights and optimise campaigns Collaborate with marketing, digital and technology teams to deliver customer initiatives with clear commercial impact Lead and develop a small CRM and campaign delivery team About You Background in CRM, loyalty or customer engagement within a retail or customer led environment Strong understanding of CRM platforms and lifecycle marketing strategies Proven track record developing customer propositions, loyalty programmes or personalised customer journeys Highly data-driven, using insight and testing to improve engagement and performance Strong stakeholder management skills with the ability to collaborate across multiple teams Commercially minded with a passion for improving customer engagement and driving measurable results A hands-on leader who thrives in a fast-paced environment and enjoys delivering both strategy and execution as a CRM & Loyalty Manager Apply today to find out more and be considered! BH35679

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