INDIVIDUAL GIVING MARKETING SENIOR EXECUTIVE Salary: £32,000 - £35,000 per annum Reports to: Marketing Manager - Individual Giving Department: Marketing, Fundraising and Engagement Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) Employment type: Permanent Working hours: 35 hours per week (we are open to Compressed Hours) Closing date: Sunday 13 July 2025, 23:55 Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you. We have an exciting opportunity for you to join us as an Individual Giving Marketing Senior Executive. We need you to support the development of supporter acquisition and retention campaigns across the Individual Giving (IG) marketing function to achieve the relevant product objective for Fundraising & Marketing. You'll support the Individual Giving Marketing Manager to deliver the marketing plan, meeting and exceeding KPIs, to time and budget. You'll be part of a team implementing our strategy to grow our regular giving audience by delivering an exciting portfolio of multi-channel and supporter-centric campaigns. What will I be doing? Leading on the delivery of campaign set up, development and launch across multiple channels (including ALT digital channels, telemarketing, direct mail, email, social) Translating cross-channel integrated briefs into production specific briefs, leading on the delivery of data and digital campaign set-up requirements in collaboration with a number of internal teams Taking responsibility for the content and creative production process, working with internal and external stakeholders to develop compelling creative across a range of channels Leading on in-campaign reporting and post-campaign analysis, sharing recommendations for optimisation and to improve the effectiveness of future campaigns Working with UX experts to devise pre-launch test and learn initiatives, using results to recommend areas for optimisation With Marketing Executive support, leading on all aspects of campaign delivery including direct mail production and new supporter letter fulfilment Keeping the marketing activity plan up to date and ensuring upcoming campaigns and activity are being briefed in to the correct teams in advance taking into account team SLAs Being a marketing expert for the relevant product function, mentoring and upskilling 1 Marketing Executive. What skills are you looking for? Relevant experience of delivering multi-channel campaigns, from planning through to execution and analysis, that meet campaign KPIs Good understanding of end-to-end supporter journeys and the role of different channels in fully integrated campaigns Experience of managing and motivating agencies to drive maximum value from relationships Strong time management skills Commercially aware with experience of budget management Data-driven with a good understanding of UX principles and experience of interpreting results and recommending opportunities for optimisation Experience of developing highly effective campaign assets for use across channels Experience of building positive working relationships and working effectively as part of a team Experience of managing own workload, meeting deadlines and effectively handling changing priorities Strong Microsoft Office skills, including Excel and PowerPoint. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We review pay annually and aim to recognise individual performance and achievements. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Jun 30, 2025
Full time
INDIVIDUAL GIVING MARKETING SENIOR EXECUTIVE Salary: £32,000 - £35,000 per annum Reports to: Marketing Manager - Individual Giving Department: Marketing, Fundraising and Engagement Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) Employment type: Permanent Working hours: 35 hours per week (we are open to Compressed Hours) Closing date: Sunday 13 July 2025, 23:55 Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you. We have an exciting opportunity for you to join us as an Individual Giving Marketing Senior Executive. We need you to support the development of supporter acquisition and retention campaigns across the Individual Giving (IG) marketing function to achieve the relevant product objective for Fundraising & Marketing. You'll support the Individual Giving Marketing Manager to deliver the marketing plan, meeting and exceeding KPIs, to time and budget. You'll be part of a team implementing our strategy to grow our regular giving audience by delivering an exciting portfolio of multi-channel and supporter-centric campaigns. What will I be doing? Leading on the delivery of campaign set up, development and launch across multiple channels (including ALT digital channels, telemarketing, direct mail, email, social) Translating cross-channel integrated briefs into production specific briefs, leading on the delivery of data and digital campaign set-up requirements in collaboration with a number of internal teams Taking responsibility for the content and creative production process, working with internal and external stakeholders to develop compelling creative across a range of channels Leading on in-campaign reporting and post-campaign analysis, sharing recommendations for optimisation and to improve the effectiveness of future campaigns Working with UX experts to devise pre-launch test and learn initiatives, using results to recommend areas for optimisation With Marketing Executive support, leading on all aspects of campaign delivery including direct mail production and new supporter letter fulfilment Keeping the marketing activity plan up to date and ensuring upcoming campaigns and activity are being briefed in to the correct teams in advance taking into account team SLAs Being a marketing expert for the relevant product function, mentoring and upskilling 1 Marketing Executive. What skills are you looking for? Relevant experience of delivering multi-channel campaigns, from planning through to execution and analysis, that meet campaign KPIs Good understanding of end-to-end supporter journeys and the role of different channels in fully integrated campaigns Experience of managing and motivating agencies to drive maximum value from relationships Strong time management skills Commercially aware with experience of budget management Data-driven with a good understanding of UX principles and experience of interpreting results and recommending opportunities for optimisation Experience of developing highly effective campaign assets for use across channels Experience of building positive working relationships and working effectively as part of a team Experience of managing own workload, meeting deadlines and effectively handling changing priorities Strong Microsoft Office skills, including Excel and PowerPoint. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We review pay annually and aim to recognise individual performance and achievements. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
AKT (pronounced "act") is The Personal Performance Company that may change your life. Founded by West End stars Ed Currie and Andy Coxon, AKT is by and for those who are "Born to Perform" - on the stage, at work, or in life. In 2020, The Deodorant Balm made its stunning debut to rave reviews and awards from Vogue, GQ, Esquire, and Harper's BAZAAR. Plastic-free, aluminium-free, and gender-free, The Deodorant Balm instantly resonated with those looking for a natural deodorant that genuinely worked. Five fragrances and over 200,000 happy armpits later, The Deodorant Balm is already becoming a household name. To this day, every new AKT product is put through its paces by London's hard-working theatre community to ensure it lives up to the high standards of its founders. As a rule, AKT's products don't break character - ever. It's this effectiveness that has propelled AKT from the backstage to bathroom cabinets, bedside tables, duffel bags, and carry-on luggage worldwide. And the good news is - the performance is just getting started. About The Role: As Head of Acquisition and Retention you will report directly in to the CMO and will manage all Paid Media traffic with a new customer acquisition bias within an agreed Cost Per Acquisition / CaC framework. This will include Paid Social, Search Engine Marketing, Display Retargeting and Affiliates. Additionally, you will lead acquisition on OOH, audio (Radio / Podcast), video (TV, Cinema, VoD) and so on, anywhere where we're able drive a 'call to action' with our target audience within acceptable CaC. You'll also be responsible for leading the CRM team implementing new solutions to increase existing customer engagement, extend the customer lifecycle and contribute to overall retention metrics across all markets and product categories. You'll also be responsible for driving stakeholder engagement in CRM projects across all areas of the business including: Brand, Content, Product, Front of House and Trading. Performance Marketing & Acquisition Strategy Own and execute all paid media channels including Paid Social, Paid Search, Display, Retargeting, Affiliates and Influencers to drive efficient customer acquisition. Set and manage spend budgets alongside CPA/CAC targets by channel to ensure profitable and scalable acquisition activity. Develop content (visual and copy) strategies for all paid channels that reflect the brand Style Guide and also maximise commercial return Develop and implement an attribution model to track and optimise the contribution of each channel to visits, sales, and ROI. Lead the internal vs external paid media team strategy; assess, propose, and review agency vs in-house support on an ongoing basis. Work with your direct report, the Community Manager, to own and execute affiliate and influencer activity to build relationships, campaign execution, content creation, performance analysis, budget management and cross functional collaboration including with the Brand Marketing Team for PR influencer marketing and Ambassadors from the Performing Arts and Ecomm Trading for Tik Tok shop creators. Work with the Head of Brand Marketing to explore and implement above-the-line , below-the-line , and offline media opportunities (with agency support) to unlock incremental reach and performance. Team Leadership Build, manage, and coach a high-performing paid media, influencer and CRM team with the right capabilities to support revenue growth Be a Brand Guardian for all acquisition and retention activity to ensure they are on brand and as per the Style Guide, to maximise performance without decaying our brand equity CRM Ownership & Lifecycle Management Lead the end-to-end CRM strategy and execution, supported by the Senior CRM Manager and Executive, delivering segmented and personalised lifecycle campaigns across all touchpoints. Drive the CRM test-and-learn agenda to continuously improve message relevance, engagement, and retention. Develop data-driven customer segmentation and implement personalisation tools (e.g. dynamic content), an evolving RFM, to enhance retention, LTV, and repeat purchase rate Data & Insight Harness customer and campaign data to inform acquisition and CRM strategy, ensuring continual optimisation and ROI improvement. Produce and present regular reports on CRM and acquisition performance, offering insights and strategic recommendations to key stakeholders. Ensure robust analytics and reporting are in place to support data-led decision-making across all customer touchpoints Stakeholder Management Act as the internal champion for CRM and acquisition within the business, aligning cross-functional teams to deliver seamless customer journeys. Collaborate closely with Creative, Brand, Product, and Data teams to ensure consistent messaging and unified marketing strategy. Manage relationships with external agencies, tech providers, and media partners to support best-in-class execution and innovation. About You: Deep knowledge of digital media channels (search, social, display, affiliates and associated tools) and experience scaling acquisition across markets (UK, US, EU) Proven track record in CRM functions operating a multi market ecommerce brand and brands focused with high growth - stage businesses. Experience of designing and executing multi-touch CRM journeys Experience building and leading cross-functional marketing teams In-depth knowledge of CRM strategy, platforms (e.g. Klaviyo, Salesforce, Braze), and lifecycle marketing with a strong grasp of personalisation, segmentation, and dynamic content tools Strong data literacy and analytics proficiency (Google Analytics, Looker, Tableau, etc.) with experience leveraging data for actionable recommendations and testing Excellent interpersonal and communication skills with experience of presenting to senior stakeholders and non-marketing teams Experience of being able to empathise with customer personals and meet their needs through nuanced customer journeys What's on Offer: This is a great opportunity to make a real impact and join the business in its next stage of growth having just launched in the US Flexible Working Policy: work from home and at our Oxford Circus office space - FORA Liberty House Required Monthly "team days" in London Employee discounts on our products Funny, kind and inclusive work environment. We are banter, but we get sh t done 28 days holiday plus all bank holidays Everybody is welcome AKT London is for everyone. We believe that an inclusive work environment and a diverse, empowered team are key to achieving our mission. Our products are gender free and built for every BODY to help give them the confidence to step onto their stage - whatever that may be - and PERFORM. Our work environment is no different. AKT London is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. With our Founders belonging to a minority community we commit to difference and diversity from the beginning and we know what a rich and creative work environment can cultivate. If you're creative, conceptual and ambitious with a passion for premium/luxury brands (and of course sustainability), and you're ready to make a significant impact in a fast-growing start-up, we'd love to hear from you. Join us in redefining personal care while looking after our planet!
Jun 30, 2025
Full time
AKT (pronounced "act") is The Personal Performance Company that may change your life. Founded by West End stars Ed Currie and Andy Coxon, AKT is by and for those who are "Born to Perform" - on the stage, at work, or in life. In 2020, The Deodorant Balm made its stunning debut to rave reviews and awards from Vogue, GQ, Esquire, and Harper's BAZAAR. Plastic-free, aluminium-free, and gender-free, The Deodorant Balm instantly resonated with those looking for a natural deodorant that genuinely worked. Five fragrances and over 200,000 happy armpits later, The Deodorant Balm is already becoming a household name. To this day, every new AKT product is put through its paces by London's hard-working theatre community to ensure it lives up to the high standards of its founders. As a rule, AKT's products don't break character - ever. It's this effectiveness that has propelled AKT from the backstage to bathroom cabinets, bedside tables, duffel bags, and carry-on luggage worldwide. And the good news is - the performance is just getting started. About The Role: As Head of Acquisition and Retention you will report directly in to the CMO and will manage all Paid Media traffic with a new customer acquisition bias within an agreed Cost Per Acquisition / CaC framework. This will include Paid Social, Search Engine Marketing, Display Retargeting and Affiliates. Additionally, you will lead acquisition on OOH, audio (Radio / Podcast), video (TV, Cinema, VoD) and so on, anywhere where we're able drive a 'call to action' with our target audience within acceptable CaC. You'll also be responsible for leading the CRM team implementing new solutions to increase existing customer engagement, extend the customer lifecycle and contribute to overall retention metrics across all markets and product categories. You'll also be responsible for driving stakeholder engagement in CRM projects across all areas of the business including: Brand, Content, Product, Front of House and Trading. Performance Marketing & Acquisition Strategy Own and execute all paid media channels including Paid Social, Paid Search, Display, Retargeting, Affiliates and Influencers to drive efficient customer acquisition. Set and manage spend budgets alongside CPA/CAC targets by channel to ensure profitable and scalable acquisition activity. Develop content (visual and copy) strategies for all paid channels that reflect the brand Style Guide and also maximise commercial return Develop and implement an attribution model to track and optimise the contribution of each channel to visits, sales, and ROI. Lead the internal vs external paid media team strategy; assess, propose, and review agency vs in-house support on an ongoing basis. Work with your direct report, the Community Manager, to own and execute affiliate and influencer activity to build relationships, campaign execution, content creation, performance analysis, budget management and cross functional collaboration including with the Brand Marketing Team for PR influencer marketing and Ambassadors from the Performing Arts and Ecomm Trading for Tik Tok shop creators. Work with the Head of Brand Marketing to explore and implement above-the-line , below-the-line , and offline media opportunities (with agency support) to unlock incremental reach and performance. Team Leadership Build, manage, and coach a high-performing paid media, influencer and CRM team with the right capabilities to support revenue growth Be a Brand Guardian for all acquisition and retention activity to ensure they are on brand and as per the Style Guide, to maximise performance without decaying our brand equity CRM Ownership & Lifecycle Management Lead the end-to-end CRM strategy and execution, supported by the Senior CRM Manager and Executive, delivering segmented and personalised lifecycle campaigns across all touchpoints. Drive the CRM test-and-learn agenda to continuously improve message relevance, engagement, and retention. Develop data-driven customer segmentation and implement personalisation tools (e.g. dynamic content), an evolving RFM, to enhance retention, LTV, and repeat purchase rate Data & Insight Harness customer and campaign data to inform acquisition and CRM strategy, ensuring continual optimisation and ROI improvement. Produce and present regular reports on CRM and acquisition performance, offering insights and strategic recommendations to key stakeholders. Ensure robust analytics and reporting are in place to support data-led decision-making across all customer touchpoints Stakeholder Management Act as the internal champion for CRM and acquisition within the business, aligning cross-functional teams to deliver seamless customer journeys. Collaborate closely with Creative, Brand, Product, and Data teams to ensure consistent messaging and unified marketing strategy. Manage relationships with external agencies, tech providers, and media partners to support best-in-class execution and innovation. About You: Deep knowledge of digital media channels (search, social, display, affiliates and associated tools) and experience scaling acquisition across markets (UK, US, EU) Proven track record in CRM functions operating a multi market ecommerce brand and brands focused with high growth - stage businesses. Experience of designing and executing multi-touch CRM journeys Experience building and leading cross-functional marketing teams In-depth knowledge of CRM strategy, platforms (e.g. Klaviyo, Salesforce, Braze), and lifecycle marketing with a strong grasp of personalisation, segmentation, and dynamic content tools Strong data literacy and analytics proficiency (Google Analytics, Looker, Tableau, etc.) with experience leveraging data for actionable recommendations and testing Excellent interpersonal and communication skills with experience of presenting to senior stakeholders and non-marketing teams Experience of being able to empathise with customer personals and meet their needs through nuanced customer journeys What's on Offer: This is a great opportunity to make a real impact and join the business in its next stage of growth having just launched in the US Flexible Working Policy: work from home and at our Oxford Circus office space - FORA Liberty House Required Monthly "team days" in London Employee discounts on our products Funny, kind and inclusive work environment. We are banter, but we get sh t done 28 days holiday plus all bank holidays Everybody is welcome AKT London is for everyone. We believe that an inclusive work environment and a diverse, empowered team are key to achieving our mission. Our products are gender free and built for every BODY to help give them the confidence to step onto their stage - whatever that may be - and PERFORM. Our work environment is no different. AKT London is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. With our Founders belonging to a minority community we commit to difference and diversity from the beginning and we know what a rich and creative work environment can cultivate. If you're creative, conceptual and ambitious with a passion for premium/luxury brands (and of course sustainability), and you're ready to make a significant impact in a fast-growing start-up, we'd love to hear from you. Join us in redefining personal care while looking after our planet!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Project manage larger client engagements, which includes determining the project scope and resourcing requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports and documents using PowerPoint. Prepare and review analysis in Excel. Contribute to the management of the project team on a day-to-day basis, including responsibility for briefing, supervising and developing junior staff. Deliver complete reports that include focused conclusions and recommendations. Assist Partners, Directors and Associate Directors in the development of existing and new service stream practices. Contribute to the successful development of sustainable client relationships. Liaise with clients on matters concerning risk management, progress and monitoring information flows, and take responsibility for delivering answers to clients in most cases. Promote knowledge sharing within the team and across the firm with different departments. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Identify and recognise new project and business opportunities, and inform the project director or partner as appropriate. Support the conversion of opportunities into chargeable work including pitch participation. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, motivation and learning and development of the Transaction Services team, acting as a role model to more junior staff. Seek and take action on feedback. Deliver honest and timely feedback to colleagues. Technical Skills Thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Self-starting individual who is comfortable working independently and as part of a team. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Project manage larger client engagements, which includes determining the project scope and resourcing requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports and documents using PowerPoint. Prepare and review analysis in Excel. Contribute to the management of the project team on a day-to-day basis, including responsibility for briefing, supervising and developing junior staff. Deliver complete reports that include focused conclusions and recommendations. Assist Partners, Directors and Associate Directors in the development of existing and new service stream practices. Contribute to the successful development of sustainable client relationships. Liaise with clients on matters concerning risk management, progress and monitoring information flows, and take responsibility for delivering answers to clients in most cases. Promote knowledge sharing within the team and across the firm with different departments. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Identify and recognise new project and business opportunities, and inform the project director or partner as appropriate. Support the conversion of opportunities into chargeable work including pitch participation. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, motivation and learning and development of the Transaction Services team, acting as a role model to more junior staff. Seek and take action on feedback. Deliver honest and timely feedback to colleagues. Technical Skills Thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Self-starting individual who is comfortable working independently and as part of a team. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Overview: The Catering Consultant will ensure our customers in the healthcare sector are supported and getting the most from the service apetito provide. Enabling long-term profitable partnerships. Our team has developed and grown significantly, and we have a great mix of training and operations, catering consultants, marketing and national account managers. The Healthcare team is led by a dynamic senior leadership team (SLT). There is a high degree of autonomy within the team, with a mix of independent working, smaller group working in your territory and coming together as a whole team for mobilisations. This role would suit someone with Account Manager experience with a proven sales record in the catering industry. You'll show passion for building the healthcare business, offering our product, system, service proposition through a consultative selling approach and building on sound relationships. You will be responsible for managing existing business, as well as growing new business. Our aim is to always exceed our customers' expectations so patience, understanding and proactivity are essential in this role. The healthcare team are experts in the field, with a wealth of experience and knowledge of our industry providing us with a thorough and empathetic understanding of our customers and enabling us to fully support their strategy and vision. We supply catering product, systems and services to healthcare organisations both directly and through contract caterers. This role is home-based covering operational Hospitals across the South West (and to our Head Office in Wiltshire) so will involve early starts, late finishes and overnight stays. The geographical area covered by this role includes: Wiltshire, Hampshire, Somerset, Dorset, Devon & Cornwall. (Further territory details to be discussed at interview). Who we are: Our aspiration and complete commitment is to continue to grow the Healthcare business each year and remain the market leaders in the Healthcare sector; something we are immensely proud of. apetito is the UK's leading food supplier to the health and social care sectors serving more than 700 care homes, 650 hospitals, as well as 200 education settings. Our meals are expertly crafted by our dietitians and chefs, and then frozen to lock in the goodness. For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes. Responsibilities: The Healthcare Team are ambitious and have great plans for growth. This will be achieved by: Identifying new business opportunities, within the territory, that fit the existing healthcare strategy and converting qualified prospects. Developing incremental business in existing accounts as appropriate whilst at the same time ensuring that existing business is retained. Providing first class continuing service, handling feedback /complaints effectively and efficiently to ensure a high level of business retention. In addition the catering consultant will be expected to support the national account team which manages our business with Contract Caterers within the NHS. This will involve providing regular support at the sites run by our key contract caterer customers within your area Other Areas of Activity: Monitoring monthly sales and service reports to ensure you are fully aware of activity on your area To network within the industry to gain information regarding potential prospects as well as key developments within the industry To attend the regular face to face team meetings and to share ideas. Effectively utilising market intelligence to develop best practice, whilst constructively sharing solutions /benchmarks within the team Assist colleagues with new business implementations and mobilisations within the healthcare arena Effectively promote the brand via active involvement in local / national trade events About you: Essential: B2B sales experience Proven experience of achieving and exceeding sales targets - a focus on target achievement Experience of managing accounts and complex customers Agile communication and presentation skills - able to engage and build trust at all levels of the business, from board room to kitchen Demonstrate great team working (internally and externally) Demonstrate organisational skills and proactivity Proactive approach to time management and prioritisation to manage a complex workload effectively GCSE's/A Levels to support a high standard of business communication skills and basic numerical analysis Clean or virtually clean driving license Desirable: NHS sales experience Relationships with NHS Catering Managers Cook Chill/ Cook Freeze experience Understanding of nutrition and catering systems in the NHS Personal Qualities: Empathy and understanding of our culture of 'making a real difference' Motivated to build strong long-term business, not just getting a quick result Self-motivated and resilient Pragmatic operator A team player: works with others to achieve optimum results in their own role and for the business as a whole Personable; Perceived as a low pressure operator with integrity Diplomatic, but assertive and demonstrates gravitas Due to the geography of this role and the nature of working with customers, flexibility with working hours will be needed. Travel to customers across the region and to national events, including overnight stays, will be a regular requirement - typically 1 night per week. A company car is provided to facilitate this and a clean (or virtually clean) driving licence is essential. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Standard DBS Disclosure. Company Benefits: Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Generous annual bonus scheme Pension scheme - employer matched contributions up to 5% Life assurance scheme worth 2x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values: As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Jun 30, 2025
Full time
Overview: The Catering Consultant will ensure our customers in the healthcare sector are supported and getting the most from the service apetito provide. Enabling long-term profitable partnerships. Our team has developed and grown significantly, and we have a great mix of training and operations, catering consultants, marketing and national account managers. The Healthcare team is led by a dynamic senior leadership team (SLT). There is a high degree of autonomy within the team, with a mix of independent working, smaller group working in your territory and coming together as a whole team for mobilisations. This role would suit someone with Account Manager experience with a proven sales record in the catering industry. You'll show passion for building the healthcare business, offering our product, system, service proposition through a consultative selling approach and building on sound relationships. You will be responsible for managing existing business, as well as growing new business. Our aim is to always exceed our customers' expectations so patience, understanding and proactivity are essential in this role. The healthcare team are experts in the field, with a wealth of experience and knowledge of our industry providing us with a thorough and empathetic understanding of our customers and enabling us to fully support their strategy and vision. We supply catering product, systems and services to healthcare organisations both directly and through contract caterers. This role is home-based covering operational Hospitals across the South West (and to our Head Office in Wiltshire) so will involve early starts, late finishes and overnight stays. The geographical area covered by this role includes: Wiltshire, Hampshire, Somerset, Dorset, Devon & Cornwall. (Further territory details to be discussed at interview). Who we are: Our aspiration and complete commitment is to continue to grow the Healthcare business each year and remain the market leaders in the Healthcare sector; something we are immensely proud of. apetito is the UK's leading food supplier to the health and social care sectors serving more than 700 care homes, 650 hospitals, as well as 200 education settings. Our meals are expertly crafted by our dietitians and chefs, and then frozen to lock in the goodness. For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes. Responsibilities: The Healthcare Team are ambitious and have great plans for growth. This will be achieved by: Identifying new business opportunities, within the territory, that fit the existing healthcare strategy and converting qualified prospects. Developing incremental business in existing accounts as appropriate whilst at the same time ensuring that existing business is retained. Providing first class continuing service, handling feedback /complaints effectively and efficiently to ensure a high level of business retention. In addition the catering consultant will be expected to support the national account team which manages our business with Contract Caterers within the NHS. This will involve providing regular support at the sites run by our key contract caterer customers within your area Other Areas of Activity: Monitoring monthly sales and service reports to ensure you are fully aware of activity on your area To network within the industry to gain information regarding potential prospects as well as key developments within the industry To attend the regular face to face team meetings and to share ideas. Effectively utilising market intelligence to develop best practice, whilst constructively sharing solutions /benchmarks within the team Assist colleagues with new business implementations and mobilisations within the healthcare arena Effectively promote the brand via active involvement in local / national trade events About you: Essential: B2B sales experience Proven experience of achieving and exceeding sales targets - a focus on target achievement Experience of managing accounts and complex customers Agile communication and presentation skills - able to engage and build trust at all levels of the business, from board room to kitchen Demonstrate great team working (internally and externally) Demonstrate organisational skills and proactivity Proactive approach to time management and prioritisation to manage a complex workload effectively GCSE's/A Levels to support a high standard of business communication skills and basic numerical analysis Clean or virtually clean driving license Desirable: NHS sales experience Relationships with NHS Catering Managers Cook Chill/ Cook Freeze experience Understanding of nutrition and catering systems in the NHS Personal Qualities: Empathy and understanding of our culture of 'making a real difference' Motivated to build strong long-term business, not just getting a quick result Self-motivated and resilient Pragmatic operator A team player: works with others to achieve optimum results in their own role and for the business as a whole Personable; Perceived as a low pressure operator with integrity Diplomatic, but assertive and demonstrates gravitas Due to the geography of this role and the nature of working with customers, flexibility with working hours will be needed. Travel to customers across the region and to national events, including overnight stays, will be a regular requirement - typically 1 night per week. A company car is provided to facilitate this and a clean (or virtually clean) driving licence is essential. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Standard DBS Disclosure. Company Benefits: Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Generous annual bonus scheme Pension scheme - employer matched contributions up to 5% Life assurance scheme worth 2x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values: As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Join Humane World for Animals and help us inspire compassion and generosity one supporter at a time. We re looking for a Program Manager, Individual Giving to help lead and deliver our UK marketing programme. You ll be at the heart of our fundraising efforts, managing multi-channel campaigns, driving donor retention, and helping shape the future of our Individual Giving strategy. What You ll Do Lead the planning, execution, and analysis of key marketing channels. Act as a deputy for the UK marketing lead, heading up key projects as directed. Collaborate with internal teams and external partners to create compelling marketing campaigns that inspire action. Use data insights to refine supporter journeys and grow donor loyalty. Manage budgets, track performance, and ensure strong ROI across all activities. What You Bring 3+ years of experience in direct marketing (offline and online). A strong grasp of donor data, CRM systems, and campaign analysis. Excellent project management and communication skills. A creative and strategic mindset with a passion for storytelling. A commitment to best practices in fundraising and data protection. Why Humane World for Animals? Join a mission-led, international team dedicated to protecting animals and promoting compassion. Work in a collaborative, supportive environment where your ideas matter. Be part of a growing movement that s changing lives for animals around the globe. Enjoy the flexibility of a remote role with meaningful impact. Ready to use your skills to create real change? Apply now and help us inspire generosity, compassion, and action across the UK from our amazing supporters! Interviews currently scheduled as follows: Round 1 - 17 July (online) Round 2- 24 July (online)
Jun 30, 2025
Full time
Join Humane World for Animals and help us inspire compassion and generosity one supporter at a time. We re looking for a Program Manager, Individual Giving to help lead and deliver our UK marketing programme. You ll be at the heart of our fundraising efforts, managing multi-channel campaigns, driving donor retention, and helping shape the future of our Individual Giving strategy. What You ll Do Lead the planning, execution, and analysis of key marketing channels. Act as a deputy for the UK marketing lead, heading up key projects as directed. Collaborate with internal teams and external partners to create compelling marketing campaigns that inspire action. Use data insights to refine supporter journeys and grow donor loyalty. Manage budgets, track performance, and ensure strong ROI across all activities. What You Bring 3+ years of experience in direct marketing (offline and online). A strong grasp of donor data, CRM systems, and campaign analysis. Excellent project management and communication skills. A creative and strategic mindset with a passion for storytelling. A commitment to best practices in fundraising and data protection. Why Humane World for Animals? Join a mission-led, international team dedicated to protecting animals and promoting compassion. Work in a collaborative, supportive environment where your ideas matter. Be part of a growing movement that s changing lives for animals around the globe. Enjoy the flexibility of a remote role with meaningful impact. Ready to use your skills to create real change? Apply now and help us inspire generosity, compassion, and action across the UK from our amazing supporters! Interviews currently scheduled as follows: Round 1 - 17 July (online) Round 2- 24 July (online)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Project manage larger client engagements, which includes determining the project scope and resourcing requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports and documents using PowerPoint. Prepare and review analysis in Excel. Contribute to the management of the project team on a day-to-day basis, including responsibility for briefing, supervising and developing junior staff. Deliver complete reports that include focused conclusions and recommendations. Assist Partners, Directors and Associate Directors in the development of existing and new service stream practices. Contribute to the successful development of sustainable client relationships. Liaise with clients on matters concerning risk management, progress and monitoring information flows, and take responsibility for delivering answers to clients in most cases. Promote knowledge sharing within the team and across the firm with different departments. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Identify and recognise new project and business opportunities, and inform the project director or partner as appropriate. Support the conversion of opportunities into chargeable work including pitch participation. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, motivation and learning and development of the Transaction Services team, acting as a role model to more junior staff. Seek and take action on feedback. Deliver honest and timely feedback to colleagues. Technical Skills Thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Self-starting individual who is comfortable working independently and as part of a team. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Project manage larger client engagements, which includes determining the project scope and resourcing requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports and documents using PowerPoint. Prepare and review analysis in Excel. Contribute to the management of the project team on a day-to-day basis, including responsibility for briefing, supervising and developing junior staff. Deliver complete reports that include focused conclusions and recommendations. Assist Partners, Directors and Associate Directors in the development of existing and new service stream practices. Contribute to the successful development of sustainable client relationships. Liaise with clients on matters concerning risk management, progress and monitoring information flows, and take responsibility for delivering answers to clients in most cases. Promote knowledge sharing within the team and across the firm with different departments. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Identify and recognise new project and business opportunities, and inform the project director or partner as appropriate. Support the conversion of opportunities into chargeable work including pitch participation. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, motivation and learning and development of the Transaction Services team, acting as a role model to more junior staff. Seek and take action on feedback. Deliver honest and timely feedback to colleagues. Technical Skills Thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Self-starting individual who is comfortable working independently and as part of a team. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Are you a dynamic and results-driven leader with a passion for fitness and business management? We are seeking an experienced and ambitious General Manager to oversee the operations of a thriving gym at the intersection between performance and community. As General Manager, you will play a pivotal role in driving the success of the site and ensure an exceptional experience for the members. What's on offer: Salary: £60,000 + OTE Opportunity for regional leadership as the brand grows Access to industry leading resources, education and training Startup culture: fast-paced, collaborative and innovative Working Hours: 40 hours p/w (minimum) Leave: 28 Days per annum. (incl. Bank Holidays) As the General Manager of this premium fitness and wellness facility, you will take full ownership of the club's financial, operational, and strategic performance. This is a highly autonomous role, requiring an entrepreneurial leader with the vision to drive profitability, deliver outstanding member experiences, and set the standard for operational excellence. With imminent growth plan to scale the brand nationally and internationally to become the leading fitness club destination, this role offers a unique opportunity for career progression. Successful performance at this sitecould lead to overseeing additional sites as the brand expands, providing the right candidatewith a platform to grow their career alongside the company. Key Responsibilities: Financial Leadership and Commercial Accountability: P&L Management: Take full ownership of the club's profit and loss account, ensuring revenue and expenditure align with strategic targets. Budget Development : Prepare, manage, and review detailed budgets, identifying opportunities to maximize profitability while maintaining service excellence. Revenue Optimization: Identify and implement strategies to drive all revenue streams, including memberships, personal training, additional spend (retail, juice bar and more) Cost Control: Establish stringent controls over payroll, supplier contracts, and operational expenses to achieve and exceed margin targets. Financial Reporting : Provide detailed financial analysis, including weekly and monthly reports on trading performance, variance analysis, and forecasts. Data-Driven Decision Making : Use member data, demographics, and usage trends to identify growth opportunities and tailor offerings to meet market demands. Strategic Input : Collaborate with the Company Director to contribute to the overall business strategy, leveraging financial insights to drive decision-making Operational Excellence: Seamless Club Operations : Oversee day-to-day operations, ensuring the club runs efficiently and delivers an exceptional member experience. Compliance and Standards : Ensure adherence to health and safety regulations, company policies, and industry standards through regular audits and proactive issue resolution. Facility Management : Maintain world-class facilities, working with contractors and internal teams to ensure cleanliness, maintenance, and functionality. Process Optimization : Continuously refine operational processes to improve efficiency, reduce costs, and enhance service delivery. Crisis Management : Implement contingency plans to address operational challenges swiftly and effectively. Sales and Marketing: Sales Leadership : Develop and execute robust sales plans to achieve and exceed membership targets. Marketing Campaigns : Oversee local and digital marketing efforts, ensuring campaigns are impactful and align with brand messaging. Event Management : Plan and deliver community engagement events to drive member acquisition and retention. Member Retention : Implement strategies to build long-term member relationships and reduce churn, ensuring sustained revenue growth. Sales Team Development : Lead and mentor the sales team to improve performance, conversion rates, and overall effectiveness. Team Leadership and Culture: Leadership by Example : Inspire and motivate the team to deliver exceptional service and achieve business goals. Recruitment and Development : Attract, hire, and retain top talent, ensuring all team members have the tools and training to succeed. Performance Management: Conduct regular appraisals, set clear KPIs, and develop personal development plans for all team members. Team Engagement : Foster a positive and collaborative culture, where accountability, growth, and member experience are prioritized. Studio and PT Oversight: Manage studio schedules and personal trainer performance, ensuring quality and alignment with club objectives. Strategic Growth and Autonomy: Business Development: Take ownership of the club's strategic direction, using your creativity and insights to shape its offering and deliver the highest returns. Scalability : Collaborate with the Company Director on initiatives that enhance the brand's scalability and pave the way for managing future sites. Autonomy : Implement and manage systems, processes, and initiatives in your way, with the freedom to innovate and adapt as needed. Growth Opportunities : Demonstrate leadership, financial acumen, and operational expertise to position yourself as a key figure in the brand's expansion plans. The Person: Minimum of 5 years of experience in a senior leadership role, ideally within the fitness, hospitality, or leisure industries. Financial Expertise : In-depth knowledge and demonstrated successof P&L management, budgeting, forecasting, and financial analysis. Strategic Thinking : Ability to develop and execute strategies that align with broader business objectives. Operational Excellence : Strong understanding of fitness operations, compliance, and service delivery. Leadership : Proven ability to build, lead, and inspire high-performing teams, fostering a collaborative and accountable culture. Sales and Marketing Skills: Track record of driving revenue through innovative sales and marketing initiatives. Entrepreneurial Spirit : A creative, solution-oriented mindset with the agility to adapt to changing business needs. Communication : Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Customer-Centric Approach : Passionate about delivering exceptional member experiences and continuously seeking ways to improve. Industry Expert :Strong understanding of fitness trends, membership growth strategies, and community engagement as well asa passion for health and fitness, with the ability to translate this into actionable strategies and member engagement. IT proficient : Including financial reporting tools, CRM systems, and social media platforms. First Aid qualification (preferred but not essential). If you have a passion for fitness and a drive to succeed, this is the role for you! Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Jun 30, 2025
Full time
Are you a dynamic and results-driven leader with a passion for fitness and business management? We are seeking an experienced and ambitious General Manager to oversee the operations of a thriving gym at the intersection between performance and community. As General Manager, you will play a pivotal role in driving the success of the site and ensure an exceptional experience for the members. What's on offer: Salary: £60,000 + OTE Opportunity for regional leadership as the brand grows Access to industry leading resources, education and training Startup culture: fast-paced, collaborative and innovative Working Hours: 40 hours p/w (minimum) Leave: 28 Days per annum. (incl. Bank Holidays) As the General Manager of this premium fitness and wellness facility, you will take full ownership of the club's financial, operational, and strategic performance. This is a highly autonomous role, requiring an entrepreneurial leader with the vision to drive profitability, deliver outstanding member experiences, and set the standard for operational excellence. With imminent growth plan to scale the brand nationally and internationally to become the leading fitness club destination, this role offers a unique opportunity for career progression. Successful performance at this sitecould lead to overseeing additional sites as the brand expands, providing the right candidatewith a platform to grow their career alongside the company. Key Responsibilities: Financial Leadership and Commercial Accountability: P&L Management: Take full ownership of the club's profit and loss account, ensuring revenue and expenditure align with strategic targets. Budget Development : Prepare, manage, and review detailed budgets, identifying opportunities to maximize profitability while maintaining service excellence. Revenue Optimization: Identify and implement strategies to drive all revenue streams, including memberships, personal training, additional spend (retail, juice bar and more) Cost Control: Establish stringent controls over payroll, supplier contracts, and operational expenses to achieve and exceed margin targets. Financial Reporting : Provide detailed financial analysis, including weekly and monthly reports on trading performance, variance analysis, and forecasts. Data-Driven Decision Making : Use member data, demographics, and usage trends to identify growth opportunities and tailor offerings to meet market demands. Strategic Input : Collaborate with the Company Director to contribute to the overall business strategy, leveraging financial insights to drive decision-making Operational Excellence: Seamless Club Operations : Oversee day-to-day operations, ensuring the club runs efficiently and delivers an exceptional member experience. Compliance and Standards : Ensure adherence to health and safety regulations, company policies, and industry standards through regular audits and proactive issue resolution. Facility Management : Maintain world-class facilities, working with contractors and internal teams to ensure cleanliness, maintenance, and functionality. Process Optimization : Continuously refine operational processes to improve efficiency, reduce costs, and enhance service delivery. Crisis Management : Implement contingency plans to address operational challenges swiftly and effectively. Sales and Marketing: Sales Leadership : Develop and execute robust sales plans to achieve and exceed membership targets. Marketing Campaigns : Oversee local and digital marketing efforts, ensuring campaigns are impactful and align with brand messaging. Event Management : Plan and deliver community engagement events to drive member acquisition and retention. Member Retention : Implement strategies to build long-term member relationships and reduce churn, ensuring sustained revenue growth. Sales Team Development : Lead and mentor the sales team to improve performance, conversion rates, and overall effectiveness. Team Leadership and Culture: Leadership by Example : Inspire and motivate the team to deliver exceptional service and achieve business goals. Recruitment and Development : Attract, hire, and retain top talent, ensuring all team members have the tools and training to succeed. Performance Management: Conduct regular appraisals, set clear KPIs, and develop personal development plans for all team members. Team Engagement : Foster a positive and collaborative culture, where accountability, growth, and member experience are prioritized. Studio and PT Oversight: Manage studio schedules and personal trainer performance, ensuring quality and alignment with club objectives. Strategic Growth and Autonomy: Business Development: Take ownership of the club's strategic direction, using your creativity and insights to shape its offering and deliver the highest returns. Scalability : Collaborate with the Company Director on initiatives that enhance the brand's scalability and pave the way for managing future sites. Autonomy : Implement and manage systems, processes, and initiatives in your way, with the freedom to innovate and adapt as needed. Growth Opportunities : Demonstrate leadership, financial acumen, and operational expertise to position yourself as a key figure in the brand's expansion plans. The Person: Minimum of 5 years of experience in a senior leadership role, ideally within the fitness, hospitality, or leisure industries. Financial Expertise : In-depth knowledge and demonstrated successof P&L management, budgeting, forecasting, and financial analysis. Strategic Thinking : Ability to develop and execute strategies that align with broader business objectives. Operational Excellence : Strong understanding of fitness operations, compliance, and service delivery. Leadership : Proven ability to build, lead, and inspire high-performing teams, fostering a collaborative and accountable culture. Sales and Marketing Skills: Track record of driving revenue through innovative sales and marketing initiatives. Entrepreneurial Spirit : A creative, solution-oriented mindset with the agility to adapt to changing business needs. Communication : Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Customer-Centric Approach : Passionate about delivering exceptional member experiences and continuously seeking ways to improve. Industry Expert :Strong understanding of fitness trends, membership growth strategies, and community engagement as well asa passion for health and fitness, with the ability to translate this into actionable strategies and member engagement. IT proficient : Including financial reporting tools, CRM systems, and social media platforms. First Aid qualification (preferred but not essential). If you have a passion for fitness and a drive to succeed, this is the role for you! Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Marketing and Business Development team is the driving force behind the creativity and growth at BDO. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who enjoys team leadership and is both comfortable working proactively and managing your own workload, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. Client Care works closely with Marketing, Business Development, and Key Account Management teams to support BDO's strategy and growth ambitions. You'll report to the Senior Client Care Manager and be responsible for the delivery our firm-wide client care programme. You'll also manage one direct report, a Senior Client Care Executive. Our Client Care Programme is central to our commitment to high-quality engagements, exceptional client service, and continuous improvement. Core activities include listening to our clients and collecting feedback through in-depth interviews and online surveys. We analyse this feedback and use it to drive service improvements. and strategic planning. We are seeking a Client Care Associate Manager to play a key role in the success of our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. Your proactive approach will support the efficient day-to-day running of the programme, helping us achieve our goals and targets. We value ideas from all levels, so you'll have the opportunity to make a real impact. You'll be supported in your career development and work collaboratively with stakeholders across the business, focusing on the retention, development, and growth of the firm's priority and strategic accounts. In this role you'll: Work with the Senior Client Care Manager and senior stakeholders to deliver a structured, firm-wide approach to client feedback and development - ensuring processes are followed and engagement is maintained across the business. Work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. Support the development and day-to-day management of the Senior Client Care Executive. Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports. Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities. Create department briefing packs, presentations and reports. Present feedback findings at department meetings as required. Collaborate with the Database Office to build and maintain reporting dashboards in Power BI and utilise the Dynamics 360 CRM system. Keep up to date with market knowledge, including sector and competitor activity, sharing insights and best practice with the Client Care and MSC teams. You'll be someone with: Excellent communication, relationship and stakeholder management skills - A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds. A commercial mindset - You are innovative and bold with a level of creativity when it comes to problem solving and thinking of new programme development opportunities. Strong analytical skills and attention to detail - You are comfortable working with large data sets in Excel and comfortable using data systems like Power BI, Power Automate, and Power Apps. Experience using feedback platforms such as Qualtrics, Questback, MS Forms or similar - You can build and manage online surveys using advanced tools. Project management experience with the ability to manage multiple projects with critical deadlines - You are well organised and have good time management skills. Experience handling sensitive data - You are trustworthy and able to maintain confidentiality. Professional, flexible, and a team player - You are self-motivated, resilient and have a strong work ethic. Experience conducting client interviews - You have strong listening skills and comfortable speaking with senior contacts about their experiences, creating feedback reports, and communicating actions with internal stakeholders (desirable). Experience working in a professional services environment (desirable). We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Project manage larger client engagements, which includes determining the project scope and resourcing requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports and documents using PowerPoint. Prepare and review analysis in Excel. Contribute to the management of the project team on a day-to-day basis, including responsibility for briefing, supervising and developing junior staff. Deliver complete reports that include focused conclusions and recommendations. Assist Partners, Directors and Associate Directors in the development of existing and new service stream practices. Contribute to the successful development of sustainable client relationships. Liaise with clients on matters concerning risk management, progress and monitoring information flows, and take responsibility for delivering answers to clients in most cases. Promote knowledge sharing within the team and across the firm with different departments. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Identify and recognise new project and business opportunities, and inform the project director or partner as appropriate. Support the conversion of opportunities into chargeable work including pitch participation. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, motivation and learning and development of the Transaction Services team, acting as a role model to more junior staff. Seek and take action on feedback. Deliver honest and timely feedback to colleagues. Technical Skills Thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Self-starting individual who is comfortable working independently and as part of a team. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Project manage larger client engagements, which includes determining the project scope and resourcing requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports and documents using PowerPoint. Prepare and review analysis in Excel. Contribute to the management of the project team on a day-to-day basis, including responsibility for briefing, supervising and developing junior staff. Deliver complete reports that include focused conclusions and recommendations. Assist Partners, Directors and Associate Directors in the development of existing and new service stream practices. Contribute to the successful development of sustainable client relationships. Liaise with clients on matters concerning risk management, progress and monitoring information flows, and take responsibility for delivering answers to clients in most cases. Promote knowledge sharing within the team and across the firm with different departments. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Identify and recognise new project and business opportunities, and inform the project director or partner as appropriate. Support the conversion of opportunities into chargeable work including pitch participation. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, motivation and learning and development of the Transaction Services team, acting as a role model to more junior staff. Seek and take action on feedback. Deliver honest and timely feedback to colleagues. Technical Skills Thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Self-starting individual who is comfortable working independently and as part of a team. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. An Assistant Director's primary responsibility is to manage the delivery of projects on a day-to-day basis, and to build sustainable and profitable external and internal client relationships. You will have a good understanding of, and experience in, the field of corporate finance for both buy-side and sell-side work, involving private and public companies, owner-managed businesses and private equity houses. You will also be developed in your sector knowledge. You'll be someone with: Project manage client engagements, which includes determining the project scope and resource requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports, information memoranda and documents using Word and PowerPoint Scope and review financial models using Excel Leading project management, including oversight of due diligence and client and buyer interaction, and management of the project team on a day-to-day basis. Assist the Partners, Directors in the development of existing and new service stream methodologies. Contributing and playing an active role in the development of new business relationships, marketing and business proposals, including: Promote knowledge sharing within the team and facilitating research and development within the chosen stream. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Build sustainable relationships with clients, and take responsibility for delivering answers to clients in most cases. Support the conversion of opportunities into chargeable work, including pitch participation. Identify and recognise new project and business opportunities, and inform the project directors or partners, as appropriate. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, development, training and motivation of employees within the Corporate Finance team. Seek and take action on feedback. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals, including: People management responsibilities covering resource planning and allocation, performance management Support to the appraisal process, training and recommendations for promotion. Essential skills: A good understanding of, and experience in, advising clients on both buy-side and sell-side work, and will have led projects to a successful close. Your experience will involve working with private companies, owner-managed businesses and private equity houses. ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Good knowledge of MS Office, in particular Word and Excel. For those involved in plc activities, a developing knowledge of relevant regulatory regimes. Relevant sector experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jun 30, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. An Assistant Director's primary responsibility is to manage the delivery of projects on a day-to-day basis, and to build sustainable and profitable external and internal client relationships. You will have a good understanding of, and experience in, the field of corporate finance for both buy-side and sell-side work, involving private and public companies, owner-managed businesses and private equity houses. You will also be developed in your sector knowledge. You'll be someone with: Project manage client engagements, which includes determining the project scope and resource requirements, monitoring progress against budget and established timeframe, review of work completed by junior team members and resolving all project issues prior to Partner and Director review. Scope, prepare and review reports, information memoranda and documents using Word and PowerPoint Scope and review financial models using Excel Leading project management, including oversight of due diligence and client and buyer interaction, and management of the project team on a day-to-day basis. Assist the Partners, Directors in the development of existing and new service stream methodologies. Contributing and playing an active role in the development of new business relationships, marketing and business proposals, including: Promote knowledge sharing within the team and facilitating research and development within the chosen stream. Ensure client feedback is captured, addressed and effectively communicated to the project manager/director. Build sustainable relationships with clients, and take responsibility for delivering answers to clients in most cases. Support the conversion of opportunities into chargeable work, including pitch participation. Identify and recognise new project and business opportunities, and inform the project directors or partners, as appropriate. Act as an ambassador of the firm, participate in marketing events and keeping abreast of the wide range of services the firm offers. Support recruitment, retention, development, training and motivation of employees within the Corporate Finance team. Seek and take action on feedback. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals, including: People management responsibilities covering resource planning and allocation, performance management Support to the appraisal process, training and recommendations for promotion. Essential skills: A good understanding of, and experience in, advising clients on both buy-side and sell-side work, and will have led projects to a successful close. Your experience will involve working with private companies, owner-managed businesses and private equity houses. ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Good knowledge of MS Office, in particular Word and Excel. For those involved in plc activities, a developing knowledge of relevant regulatory regimes. Relevant sector experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Client Services Account Manager - Digital Brand Campaigns Location: Central London, Soho Salary: £33-38k base plus 15% bonus and excellent company benefits Date Posted: 15 January 2016 Job Type: Permanent Company: Premium Ad-Network Contact: Job Ref: CSM3 Job Description Join a premium ad network serving high impact branded ad campaigns across digital. They look to create and build standout brand experiences working closely with top agencies, clients direct, and premium publishers. Manage client relationships post sale of campaign, and act as the main point of contact. Ensure client retention through excellent customer service. Work with internal teams to coordinate a smooth workflow for all managed campaigns. Provide insight in to campaign performance to clients, and work to generate new business and upsell. Candidates will need experience of managing client accounts for digital ad campaigns. You will need a strong understanding of campaign metrics (CTR, CPA, etc.), and have a good level of campaign analysis and 3 rd party reporting systems. Salary circa £33-38k base plus 15% bonus and excellent company benefits
Jun 30, 2025
Full time
Client Services Account Manager - Digital Brand Campaigns Location: Central London, Soho Salary: £33-38k base plus 15% bonus and excellent company benefits Date Posted: 15 January 2016 Job Type: Permanent Company: Premium Ad-Network Contact: Job Ref: CSM3 Job Description Join a premium ad network serving high impact branded ad campaigns across digital. They look to create and build standout brand experiences working closely with top agencies, clients direct, and premium publishers. Manage client relationships post sale of campaign, and act as the main point of contact. Ensure client retention through excellent customer service. Work with internal teams to coordinate a smooth workflow for all managed campaigns. Provide insight in to campaign performance to clients, and work to generate new business and upsell. Candidates will need experience of managing client accounts for digital ad campaigns. You will need a strong understanding of campaign metrics (CTR, CPA, etc.), and have a good level of campaign analysis and 3 rd party reporting systems. Salary circa £33-38k base plus 15% bonus and excellent company benefits
Product DevelopmentLondon,United Kingdom Energy trading markets are evolving at unprecedented speed. With the rise of real-time data, generative AI, and increasing complexity in global energy flows, traders and analysts need tools that are fast, intelligent, and integrated. At Enverus, our Trading & Risk platform is transforming the way commodity traders access data, build forward curves, interpret risk, and execute decisions. We're looking for an EMEA-based Product Manager-ideally someone with real-world experience as a trader, risk analyst, or data strategist-to help shape the future of this product line. If you're eager to move from the trading desk to product innovation-or already have experience in product management with a strong trading background-we want to talk to you. Key Responsibilities Strategic & Market Engagement Represent the voice of the customer across European Customers -gather market feedback, identify regional needs, and guide product roadmap priorities. Drive competitive analysis by segment and geography to inform positioning and product differentiation. Collaborate with GTM (Go-to-Market), marketing, and sales to execute commercial strategies. Lead or support the European Customer Advisory Board (CAB) and other user engagement forums. Product Ownership & Execution Assist with defining product strategy and roadmap for Trading & Risk solutions, particularly as they relate to data aggregation, trading optimization, curve management, market risk workflows, and scenario analysis. Work with customers and engineering leads to translate market requirements into well-scoped stories and features. Participate in prioritization of roadmap themes that drive YoY revenue growth, retention, and upsell/cross-sell opportunities. Coordinate and support release planning, product launch communications, and training materials. Partner with sales on demos, POCs, pricing discussions, and onboarding of new clients. Assist with customer migrations and training for new tools (e.g., Curve Builder). Act as SME (subject matter expert) in customer discussions, especially in domains like market risk metrics (e.g., VaR), simulations, trade optimization, and compliance workflows. Ideal Candidate Profile We're open to two candidate types: Current or former Traders / Risk Analysts / Market Analysts looking to pivot into product management. Experienced Product Managers with a strong background in commodities and trading. Required: Located in EMEA with fluency in English (additional languages a plus). Minimum 5+ years of experience in energy trading, market risk, or data analysis. Strong understanding of commodities, especially energy or renewables. Familiarity with the commodity trading lifecycle, market data, and curve structures. Excellent communication and collaboration skills. Preferred: Prior experience in SaaS product management or working with agile development teams. Experience with trading technology platforms, ETRM systems, or analytics tools. Understanding of key trading workflows including risk calculations (VaR, P&L), trade booking, or market compliance. Pragmatic Marketing or other product management certifications a plus. What You'll Get Join a growing, collaborative product organization with global reach and real impact on the energy markets. Partner with cutting-edge engineering and data science teams, including GenAI solutions. Travel opportunities across Europe ( 15%). Competitive compensation, remote flexibility, and opportunities for leadership growth. This role is eligible for: Variable Compensation
Jun 29, 2025
Full time
Product DevelopmentLondon,United Kingdom Energy trading markets are evolving at unprecedented speed. With the rise of real-time data, generative AI, and increasing complexity in global energy flows, traders and analysts need tools that are fast, intelligent, and integrated. At Enverus, our Trading & Risk platform is transforming the way commodity traders access data, build forward curves, interpret risk, and execute decisions. We're looking for an EMEA-based Product Manager-ideally someone with real-world experience as a trader, risk analyst, or data strategist-to help shape the future of this product line. If you're eager to move from the trading desk to product innovation-or already have experience in product management with a strong trading background-we want to talk to you. Key Responsibilities Strategic & Market Engagement Represent the voice of the customer across European Customers -gather market feedback, identify regional needs, and guide product roadmap priorities. Drive competitive analysis by segment and geography to inform positioning and product differentiation. Collaborate with GTM (Go-to-Market), marketing, and sales to execute commercial strategies. Lead or support the European Customer Advisory Board (CAB) and other user engagement forums. Product Ownership & Execution Assist with defining product strategy and roadmap for Trading & Risk solutions, particularly as they relate to data aggregation, trading optimization, curve management, market risk workflows, and scenario analysis. Work with customers and engineering leads to translate market requirements into well-scoped stories and features. Participate in prioritization of roadmap themes that drive YoY revenue growth, retention, and upsell/cross-sell opportunities. Coordinate and support release planning, product launch communications, and training materials. Partner with sales on demos, POCs, pricing discussions, and onboarding of new clients. Assist with customer migrations and training for new tools (e.g., Curve Builder). Act as SME (subject matter expert) in customer discussions, especially in domains like market risk metrics (e.g., VaR), simulations, trade optimization, and compliance workflows. Ideal Candidate Profile We're open to two candidate types: Current or former Traders / Risk Analysts / Market Analysts looking to pivot into product management. Experienced Product Managers with a strong background in commodities and trading. Required: Located in EMEA with fluency in English (additional languages a plus). Minimum 5+ years of experience in energy trading, market risk, or data analysis. Strong understanding of commodities, especially energy or renewables. Familiarity with the commodity trading lifecycle, market data, and curve structures. Excellent communication and collaboration skills. Preferred: Prior experience in SaaS product management or working with agile development teams. Experience with trading technology platforms, ETRM systems, or analytics tools. Understanding of key trading workflows including risk calculations (VaR, P&L), trade booking, or market compliance. Pragmatic Marketing or other product management certifications a plus. What You'll Get Join a growing, collaborative product organization with global reach and real impact on the energy markets. Partner with cutting-edge engineering and data science teams, including GenAI solutions. Travel opportunities across Europe ( 15%). Competitive compensation, remote flexibility, and opportunities for leadership growth. This role is eligible for: Variable Compensation
