Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
Dec 11, 2025
Full time
Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
Associate Director - Industrial Architecture Shape the Future of Built Environments Are you ready for a senior-level opportunity to lead,inspire, and make a real impact? At Tetra Tech RPS, we're looking for anambitious and experienced Associate Director to join our Architectureteam based in Newark, with hybrid working available. This is a fantastic chance to work on diverse, high-profiledevelopment projects across sectors including strategic land, logistics,retail, aviation, healthcare, education, advanced manufacturing, data centres,and energy. Whether you're actively seeking your next challenge or open toexploring new possibilities, this role offers the opportunity to influencestrategy, lead talented teams, and deliver exceptional outcomes for ourclients. Purpose & Scope of the Role As an Associate Director, you'll play a pivotal role inshaping and delivering architectural solutions that meet client objectives andexceed expectations. You will lead projects from bid stage through tocompletion, ensuring that client requirements and deadlines are met whilemaintaining the highest standards of quality. In this role, you will takeownership of planning, reviewing, and managing projects, while also drivingbusiness development initiatives through the preparation of tenders, presentations,and active participation in sector meetings. Building trusted advisorrelationships with clients and stakeholders will be central to your success,alongside contributing to strategic business plans and supporting operationalgoals. You will also mentor and manage team members, fostering a positiveculture that promotes collaboration, talent development, and careerprogression, while providing technical leadership to guide the team indelivering outstanding results. Your Impact in this Position You'll be instrumental in driving project success, securingnew business, and maintaining our reputation for excellence. Success in thisrole is measured through leadership, collaboration, and delivery of innovativearchitectural solutions. With clear pathways for growth and the chance to makea meaningful impact, this is a role where your expertise and achievements areactively supported. Your Toolkit for Success at RPS At RPS, we recruit using core capabilities-the essentialskills, experience, and responsibilities required to perform the roleeffectively. But here's the secret: there's no such thing as the'perfect' candidate. If you feel you meet 75% of the requirements for thisrole, we'd love to hear from you. Technical Expertise You will bring considerable technical knowledge and hands-on experience in thedesign and delivery of complex architectural projects, particularly within industrialsectors. This includes a deep understanding of building regulations, planningprocesses, and compliance standards, as well as the ability to apply innovativedesign principles that balance functionality, sustainability, and aestheticappeal. Your expertise should encompass the full project lifecycle-from conceptand feasibility studies through detailed design and constructionoversight-ensuring that every solution is practical, commercially viable, andaligned with client objectives. A strong awareness of both local and nationalmarkets is essential, enabling you to anticipate trends, respond to regulatorychanges, and deliver designs that meet the evolving needs of diversestakeholders. Proficiency in industry-standard design software, BIM methodologies,and digital collaboration tools will be key to driving efficiency andmaintaining technical excellence across all projects. Leadership & Mentoring As an Associate Director, you will be a visible and influential leader who setsthe tone for collaboration and excellence within the team. Your ability toinspire and motivate others will be critical in creating a culture wherecreativity, accountability, and professional growth thrive. You will lead byexample, providing clear direction and fostering an environment whereindividuals feel empowered to contribute their best work. Beyond managingday-to-day operations, you will take an active role in mentoring teammembers-sharing your technical expertise, guiding them through complexchallenges, and supporting their career development through structured feedbackand coaching. Your leadership will extend to building team cohesion, promotingknowledge sharing, and ensuring that every member feels valued and supported.By balancing strategic oversight with hands-on involvement, you will help shapea high-performing team that consistently delivers outstanding results whilenurturing the next generation of architectural talent. Strategic Project Leadership You will demonstrate exceptional ability to lead complex projects from inception to completion, ensuring alignment with client objectives, timelines, and quality standards. This competency encompasses strategic planning, resource management, and proactive problem-solving to deliver outstanding architectural solutions. Your role will involve balancing operational oversight with hands-on involvement, driving efficiency while maintaining creativity and technical excellence. By fostering collaboration across multidisciplinary teams and building trusted advisor relationships with clients and stakeholders, you will ensure projects are delivered successfully and contribute to the long-term growth and reputation of the business. Business Development You will be expected to demonstrate a strong commercial mindset and the abilityto identify opportunities that drive growth and strengthen our market position.This means actively seeking new business prospects, nurturing relationshipswith potential clients, and leveraging your industry knowledge to anticipateemerging trends. You will play a key role in securing new projects by preparingcompelling tenders and presentations, attending sector-specific meetings, andrepresenting the business at networking events. Your contribution to strategicgrowth plans will be vital, as you provide market intelligence, influencebusiness strategies, and help shape the direction of our architecturaloffering. By combining creativity with commercial acumen, you will ensure thatour services remain competitive, innovative, and aligned with client needs. Communication & Relationship Building Exceptional communication skills are fundamental to success in this role. Youwill be adept at articulating complex technical concepts in a clear andaccessible manner, whether in written reports, formal presentations, or clientmeetings. Building and maintaining strong relationships will be at the heart ofyour approach-fostering trust and collaboration with clients, colleagues, andexternal stakeholders. Your ability to listen, understand, and respond toclient objectives will ensure that projects run smoothly and expectations areexceeded. Internally, you will contribute to a positive team culture bypromoting open dialogue, encouraging knowledge sharing, and supportingcolleagues at all levels. Externally, you will represent the business withprofessionalism and confidence, reinforcing our reputation as a trusted advisorand industry leader. Mandatory Requirements Chartered status of a relevant professional body. Ability and willingness to travel as necessary Beneficial: Strong commercial awareness and financial acumen. Experience in strategic planning and business development About Tetra Tech RPS Tetra Tech RPS is committed to fostering a diverse and inclusive environmentacross all areas of our organisation. We recognise that a broad range ofbackgrounds and perspectives contributes to a more dynamic, innovative, andsupportive workplace where every individual is empowered to share their ideasand contribute meaningfully. Weare dedicated to building a culture of respect and equity, where people arevalued regardless of their ethnicity, gender identity, age, belief system,sexual orientation, or any other personal characteristic. Inalignment with the Equality Act 2010, we will make reasonable adjustments tosupport candidates and employees requiring additional arrangements. This couldinclude adaptations to work schedules, training approaches, or the physicalworkspace. Please inform us if you need any accommodations during therecruitment process or in your day-to-day role. Flexible and part-time workingoptions are available in this role, with working patterns agreedcollaboratively between employees and line managers to support individualwellbeing and optimal performance. JBRP1_UKTJ
Dec 11, 2025
Full time
Associate Director - Industrial Architecture Shape the Future of Built Environments Are you ready for a senior-level opportunity to lead,inspire, and make a real impact? At Tetra Tech RPS, we're looking for anambitious and experienced Associate Director to join our Architectureteam based in Newark, with hybrid working available. This is a fantastic chance to work on diverse, high-profiledevelopment projects across sectors including strategic land, logistics,retail, aviation, healthcare, education, advanced manufacturing, data centres,and energy. Whether you're actively seeking your next challenge or open toexploring new possibilities, this role offers the opportunity to influencestrategy, lead talented teams, and deliver exceptional outcomes for ourclients. Purpose & Scope of the Role As an Associate Director, you'll play a pivotal role inshaping and delivering architectural solutions that meet client objectives andexceed expectations. You will lead projects from bid stage through tocompletion, ensuring that client requirements and deadlines are met whilemaintaining the highest standards of quality. In this role, you will takeownership of planning, reviewing, and managing projects, while also drivingbusiness development initiatives through the preparation of tenders, presentations,and active participation in sector meetings. Building trusted advisorrelationships with clients and stakeholders will be central to your success,alongside contributing to strategic business plans and supporting operationalgoals. You will also mentor and manage team members, fostering a positiveculture that promotes collaboration, talent development, and careerprogression, while providing technical leadership to guide the team indelivering outstanding results. Your Impact in this Position You'll be instrumental in driving project success, securingnew business, and maintaining our reputation for excellence. Success in thisrole is measured through leadership, collaboration, and delivery of innovativearchitectural solutions. With clear pathways for growth and the chance to makea meaningful impact, this is a role where your expertise and achievements areactively supported. Your Toolkit for Success at RPS At RPS, we recruit using core capabilities-the essentialskills, experience, and responsibilities required to perform the roleeffectively. But here's the secret: there's no such thing as the'perfect' candidate. If you feel you meet 75% of the requirements for thisrole, we'd love to hear from you. Technical Expertise You will bring considerable technical knowledge and hands-on experience in thedesign and delivery of complex architectural projects, particularly within industrialsectors. This includes a deep understanding of building regulations, planningprocesses, and compliance standards, as well as the ability to apply innovativedesign principles that balance functionality, sustainability, and aestheticappeal. Your expertise should encompass the full project lifecycle-from conceptand feasibility studies through detailed design and constructionoversight-ensuring that every solution is practical, commercially viable, andaligned with client objectives. A strong awareness of both local and nationalmarkets is essential, enabling you to anticipate trends, respond to regulatorychanges, and deliver designs that meet the evolving needs of diversestakeholders. Proficiency in industry-standard design software, BIM methodologies,and digital collaboration tools will be key to driving efficiency andmaintaining technical excellence across all projects. Leadership & Mentoring As an Associate Director, you will be a visible and influential leader who setsthe tone for collaboration and excellence within the team. Your ability toinspire and motivate others will be critical in creating a culture wherecreativity, accountability, and professional growth thrive. You will lead byexample, providing clear direction and fostering an environment whereindividuals feel empowered to contribute their best work. Beyond managingday-to-day operations, you will take an active role in mentoring teammembers-sharing your technical expertise, guiding them through complexchallenges, and supporting their career development through structured feedbackand coaching. Your leadership will extend to building team cohesion, promotingknowledge sharing, and ensuring that every member feels valued and supported.By balancing strategic oversight with hands-on involvement, you will help shapea high-performing team that consistently delivers outstanding results whilenurturing the next generation of architectural talent. Strategic Project Leadership You will demonstrate exceptional ability to lead complex projects from inception to completion, ensuring alignment with client objectives, timelines, and quality standards. This competency encompasses strategic planning, resource management, and proactive problem-solving to deliver outstanding architectural solutions. Your role will involve balancing operational oversight with hands-on involvement, driving efficiency while maintaining creativity and technical excellence. By fostering collaboration across multidisciplinary teams and building trusted advisor relationships with clients and stakeholders, you will ensure projects are delivered successfully and contribute to the long-term growth and reputation of the business. Business Development You will be expected to demonstrate a strong commercial mindset and the abilityto identify opportunities that drive growth and strengthen our market position.This means actively seeking new business prospects, nurturing relationshipswith potential clients, and leveraging your industry knowledge to anticipateemerging trends. You will play a key role in securing new projects by preparingcompelling tenders and presentations, attending sector-specific meetings, andrepresenting the business at networking events. Your contribution to strategicgrowth plans will be vital, as you provide market intelligence, influencebusiness strategies, and help shape the direction of our architecturaloffering. By combining creativity with commercial acumen, you will ensure thatour services remain competitive, innovative, and aligned with client needs. Communication & Relationship Building Exceptional communication skills are fundamental to success in this role. Youwill be adept at articulating complex technical concepts in a clear andaccessible manner, whether in written reports, formal presentations, or clientmeetings. Building and maintaining strong relationships will be at the heart ofyour approach-fostering trust and collaboration with clients, colleagues, andexternal stakeholders. Your ability to listen, understand, and respond toclient objectives will ensure that projects run smoothly and expectations areexceeded. Internally, you will contribute to a positive team culture bypromoting open dialogue, encouraging knowledge sharing, and supportingcolleagues at all levels. Externally, you will represent the business withprofessionalism and confidence, reinforcing our reputation as a trusted advisorand industry leader. Mandatory Requirements Chartered status of a relevant professional body. Ability and willingness to travel as necessary Beneficial: Strong commercial awareness and financial acumen. Experience in strategic planning and business development About Tetra Tech RPS Tetra Tech RPS is committed to fostering a diverse and inclusive environmentacross all areas of our organisation. We recognise that a broad range ofbackgrounds and perspectives contributes to a more dynamic, innovative, andsupportive workplace where every individual is empowered to share their ideasand contribute meaningfully. Weare dedicated to building a culture of respect and equity, where people arevalued regardless of their ethnicity, gender identity, age, belief system,sexual orientation, or any other personal characteristic. Inalignment with the Equality Act 2010, we will make reasonable adjustments tosupport candidates and employees requiring additional arrangements. This couldinclude adaptations to work schedules, training approaches, or the physicalworkspace. Please inform us if you need any accommodations during therecruitment process or in your day-to-day role. Flexible and part-time workingoptions are available in this role, with working patterns agreedcollaboratively between employees and line managers to support individualwellbeing and optimal performance. JBRP1_UKTJ
White Raven Resourcing Ltd are acting as a recruitment agency in relation to permanent recruitment services. Our client specialise in providing reliable legal expenses insurance tailored to meet the needs of brokers, MGAs, intermediaries, and their clients. Regulated by both the PRA and FCA, we offer Before-the-Event (BTE) and After-the-Event (ATE) insurance alongside a range of general insurance products designed to deliver real results. As Head of Underwriting, youll play a pivotal role in strengthening the business, ensuring risk management excellence, enhancing efficiency, and inspiring a high-performing underwriting team. Your key responsibilities include: Crafting and refining the company's underwriting strategy to achieve profitable growth, increased market share, and disciplined risk selection. Leading the Underwriting Committee, balancing commercial opportunities with rigorous risk governance. Overseeing portfolio and scheme performance, assessing loss ratios, retention trends, and making key adjustment proposals to support growth. Enhancing product design, policy wordings, and underwriting guidelines to stay competitive and compliant. Acting as a key point of contact for regulators, brokers, clients, and stakeholders, ensuring transparency and confidence in account performance. Spearheading underwriting system improvements, embedding automation to increase efficiency and consistency in decision-making. Providing technical guidance to internal teams, while forging strong, trustful relationships with brokers and clients. Championing compliance to meet FCA regulations, industry standards, and internal governance requirements. This is a strategic senior position where youll work closely with the Managing Director and Executive team to shape long-term business strategy, drive market position improvement, and ensure exceptional operational integrity. Requirements We want to hear from motivated leaders who thrive on creating impact and driving results: A proven track record in senior underwriting leadership roles within the insurance industry. Deep knowledge of General Insurance products, risk selection methods, and portfolio analysis. A strategic thinker with expertise in blending analytical risk methodology with commercial opportunity. Experience engaging with regulators, brokers, clients, and internal committees, acting as a trusted voice in the industry. Strong understanding of regulatory frameworks, including FCA and governance standards. Tech-savvy skilled in implementing analytics tools, dashboards, and automated underwriting processes. A natural ability to lead and inspire high-performing teams while fostering professional growth and psychological safety. Benefits This is a unique opportunity to lead within a collaborative, dynamic, and award-winning organisation. Heres what you can look forward to: A salary up to £90,000 per annum. The chance to define strategy, influence growth, and shape the underwriting future of the company. Working on cutting-edge solutions championing innovative digital tools and automation to enhance accuracy and efficiency. An inclusive culture that values employee engagement, professional development, and strong leadership. Extensive senior leadership exposure, working closely with Managing Directors and stakeholders to define multi-year plans. Competitive salary, benefits package, and potential incentives linked to company performance. JBRP1_UKTJ
Dec 11, 2025
Full time
White Raven Resourcing Ltd are acting as a recruitment agency in relation to permanent recruitment services. Our client specialise in providing reliable legal expenses insurance tailored to meet the needs of brokers, MGAs, intermediaries, and their clients. Regulated by both the PRA and FCA, we offer Before-the-Event (BTE) and After-the-Event (ATE) insurance alongside a range of general insurance products designed to deliver real results. As Head of Underwriting, youll play a pivotal role in strengthening the business, ensuring risk management excellence, enhancing efficiency, and inspiring a high-performing underwriting team. Your key responsibilities include: Crafting and refining the company's underwriting strategy to achieve profitable growth, increased market share, and disciplined risk selection. Leading the Underwriting Committee, balancing commercial opportunities with rigorous risk governance. Overseeing portfolio and scheme performance, assessing loss ratios, retention trends, and making key adjustment proposals to support growth. Enhancing product design, policy wordings, and underwriting guidelines to stay competitive and compliant. Acting as a key point of contact for regulators, brokers, clients, and stakeholders, ensuring transparency and confidence in account performance. Spearheading underwriting system improvements, embedding automation to increase efficiency and consistency in decision-making. Providing technical guidance to internal teams, while forging strong, trustful relationships with brokers and clients. Championing compliance to meet FCA regulations, industry standards, and internal governance requirements. This is a strategic senior position where youll work closely with the Managing Director and Executive team to shape long-term business strategy, drive market position improvement, and ensure exceptional operational integrity. Requirements We want to hear from motivated leaders who thrive on creating impact and driving results: A proven track record in senior underwriting leadership roles within the insurance industry. Deep knowledge of General Insurance products, risk selection methods, and portfolio analysis. A strategic thinker with expertise in blending analytical risk methodology with commercial opportunity. Experience engaging with regulators, brokers, clients, and internal committees, acting as a trusted voice in the industry. Strong understanding of regulatory frameworks, including FCA and governance standards. Tech-savvy skilled in implementing analytics tools, dashboards, and automated underwriting processes. A natural ability to lead and inspire high-performing teams while fostering professional growth and psychological safety. Benefits This is a unique opportunity to lead within a collaborative, dynamic, and award-winning organisation. Heres what you can look forward to: A salary up to £90,000 per annum. The chance to define strategy, influence growth, and shape the underwriting future of the company. Working on cutting-edge solutions championing innovative digital tools and automation to enhance accuracy and efficiency. An inclusive culture that values employee engagement, professional development, and strong leadership. Extensive senior leadership exposure, working closely with Managing Directors and stakeholders to define multi-year plans. Competitive salary, benefits package, and potential incentives linked to company performance. JBRP1_UKTJ
About the Opportunity We're looking for a strategic and hands on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success - Europe, you'll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a high performing team of 20 Customer Success Managers (CSMs) and 2-3 direct report managers. You'll act as the right hand to our VP of Customer Success in the US, taking the lead on execution, escalation management, and strategy development across the region. This is a strategic and operational leadership role where you'll be deeply involved in developing regional success plans, coaching your leaders and CSMs, building customer relationships, and partnering cross functionally to ensure customer satisfaction, growth, and retention. What to expect? Regional Leadership: Lead the European Customer Success team ( 25 team members), including direct oversight of 2-3 Customer Success Managers (CSM), Team Leads, or Managers. Own Retention Metrics: Drive and be accountable for customer retention and net revenue retention (NRR) across the European region. Manage a tight forecasting process and present to Senior Leadership. Strategic Execution: Partner with the VP of Customer Success and other global CS and Sales leaders to define and implement regional strategy and goals. Customer Advocacy & Escalation Point: Serve as a trusted escalation point for high impact customer issues and strategic accounts. Customer Relationships: Build relationships with key enterprise customers and partners in the region to understand their needs, drive adoption, and identify expansion opportunities Team Development: Mentor and grow a high performing, customer obsessed team; support CSMs in managing their 25 account portfolios of enterprise clients. What you need to be successful Proven experience (7+ years) in customer success or account management leadership roles or senior customer success roles at manager or director level, preferably in a B2B technology or SaaS company, focusing on enterprise accounts. 3+ years of people leadership experience, including managing managers and/or regional teams. Proven success managing enterprise accounts and driving customer retention and expansion. Strong strategic thinking with hands on execution capability. Excellent interpersonal and communication skills; comfortable being a visible leader internally and externally. Experience navigating complex customer environments and acting as a senior escalation point. Ability to work cross functionally in a global organization, with strong stakeholder management skills. Based in Europe, with willingness to travel as needed within the region. Bachelor's degree in a relevant field (Business, Computer Science, or similar). An MBA or advanced degree is a plus. Join our team and make a significant impact on the success of our enterprise customers while driving the growth of our company. Apply now and help us revolutionize customer success in the tech industry! What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Dec 11, 2025
Full time
About the Opportunity We're looking for a strategic and hands on Director of Customer Success (f/m/d) to lead our European team through the next phase of growth and customer excellence. As Director of Customer Success - Europe, you'll serve as the regional leader of our Customer Success function, owning the retention number for Europe and overseeing a high performing team of 20 Customer Success Managers (CSMs) and 2-3 direct report managers. You'll act as the right hand to our VP of Customer Success in the US, taking the lead on execution, escalation management, and strategy development across the region. This is a strategic and operational leadership role where you'll be deeply involved in developing regional success plans, coaching your leaders and CSMs, building customer relationships, and partnering cross functionally to ensure customer satisfaction, growth, and retention. What to expect? Regional Leadership: Lead the European Customer Success team ( 25 team members), including direct oversight of 2-3 Customer Success Managers (CSM), Team Leads, or Managers. Own Retention Metrics: Drive and be accountable for customer retention and net revenue retention (NRR) across the European region. Manage a tight forecasting process and present to Senior Leadership. Strategic Execution: Partner with the VP of Customer Success and other global CS and Sales leaders to define and implement regional strategy and goals. Customer Advocacy & Escalation Point: Serve as a trusted escalation point for high impact customer issues and strategic accounts. Customer Relationships: Build relationships with key enterprise customers and partners in the region to understand their needs, drive adoption, and identify expansion opportunities Team Development: Mentor and grow a high performing, customer obsessed team; support CSMs in managing their 25 account portfolios of enterprise clients. What you need to be successful Proven experience (7+ years) in customer success or account management leadership roles or senior customer success roles at manager or director level, preferably in a B2B technology or SaaS company, focusing on enterprise accounts. 3+ years of people leadership experience, including managing managers and/or regional teams. Proven success managing enterprise accounts and driving customer retention and expansion. Strong strategic thinking with hands on execution capability. Excellent interpersonal and communication skills; comfortable being a visible leader internally and externally. Experience navigating complex customer environments and acting as a senior escalation point. Ability to work cross functionally in a global organization, with strong stakeholder management skills. Based in Europe, with willingness to travel as needed within the region. Bachelor's degree in a relevant field (Business, Computer Science, or similar). An MBA or advanced degree is a plus. Join our team and make a significant impact on the success of our enterprise customers while driving the growth of our company. Apply now and help us revolutionize customer success in the tech industry! What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Job overview In this dynamic role, you'll provide strategic and operational leadership to grow our income streams to £2 million annually and beyond, while maintaining low costs and embedding innovation through AI-driven insights, digital fundraising, and creative projects. Oversee governance, financial management, grants, lotteries, major donor stewardship, marketing, and a high-performing team, ensuring compliance with regulatory bodies and delivering measurable social value. If you're a visionary leader with a passion for NHS charities, proven fundraising expertise, and the agility to handle hands-on operations from event planning to risk management apply now to drive meaningful change and represent us on national stages. Flexible working with office presence required frequent travel between sites essential. We kindly request that applicants submit a one-page cover letter along with a curriculum vitae (CV) not exceeding two pages in length when applying. Main duties of the job The Charity Director is responsible for driving the purpose and impact of Frimley Health Charity (FHC), ensuring the charity delivers meaningful benefits to patients, staff, and the wider community. The role combines strategic leadership with active operational involvement, across income growth and translating the charity s vision into practical initiatives and improvements. The postholder will develop and implement a plan to deliver on the newly agreed FHC strategy to grow income streams, maximise impact, and maintain low operating costs, while also engaging directly in day-to-day operations to ensure the charity runs smoothly and efficiently. In addition to strategic planning, the Charity Director undertakes hands-on tasks such as financial management, data analysis, market research, process improvement, and reporting to the Charitable Funds Committee and Trust Board. The role involves leading a small, high-performing team, supporting staff in their day-to-day work, and maintaining a culture of collaboration and accountability. The postholder also engages directly with patients, staff, donors, and community partners, and oversees marketing, communications, creative projects, and wellbeing initiatives, ensuring that all activities align to the charity s purpose. The charity aims to generate an income of £2 million per annum and there is an expectation of the postholder to grow the charity over the coming years.
Dec 11, 2025
Full time
Job overview In this dynamic role, you'll provide strategic and operational leadership to grow our income streams to £2 million annually and beyond, while maintaining low costs and embedding innovation through AI-driven insights, digital fundraising, and creative projects. Oversee governance, financial management, grants, lotteries, major donor stewardship, marketing, and a high-performing team, ensuring compliance with regulatory bodies and delivering measurable social value. If you're a visionary leader with a passion for NHS charities, proven fundraising expertise, and the agility to handle hands-on operations from event planning to risk management apply now to drive meaningful change and represent us on national stages. Flexible working with office presence required frequent travel between sites essential. We kindly request that applicants submit a one-page cover letter along with a curriculum vitae (CV) not exceeding two pages in length when applying. Main duties of the job The Charity Director is responsible for driving the purpose and impact of Frimley Health Charity (FHC), ensuring the charity delivers meaningful benefits to patients, staff, and the wider community. The role combines strategic leadership with active operational involvement, across income growth and translating the charity s vision into practical initiatives and improvements. The postholder will develop and implement a plan to deliver on the newly agreed FHC strategy to grow income streams, maximise impact, and maintain low operating costs, while also engaging directly in day-to-day operations to ensure the charity runs smoothly and efficiently. In addition to strategic planning, the Charity Director undertakes hands-on tasks such as financial management, data analysis, market research, process improvement, and reporting to the Charitable Funds Committee and Trust Board. The role involves leading a small, high-performing team, supporting staff in their day-to-day work, and maintaining a culture of collaboration and accountability. The postholder also engages directly with patients, staff, donors, and community partners, and oversees marketing, communications, creative projects, and wellbeing initiatives, ensuring that all activities align to the charity s purpose. The charity aims to generate an income of £2 million per annum and there is an expectation of the postholder to grow the charity over the coming years.
Do you want to shape how we produce best in class content for international brands across multiple markets? Are you excited by the chance to unite creativity, technology and AI in future forward content production? We're entering an exciting new chapter with the launch of s360 Studio - our creative and brand strategy offering. We're looking for ambitious creative strategists, designers, social content managers, and video producers to help shape this new offering and build a creative and innovative team. You'll sit at the core of how we concept, design and deliver best in class social content for international brands and retailers. What you'll do As a Production Director, you will make creative videos and content for brands and retailers. You will be the driving force behind how we execute best in class shoots for brands and retailers, ensuring our production output is meticulously planned, efficiently managed, and excites our clients and their audiences. You will manage the entire production lifecycle, from initial concepting to final post production delivery. You can look forward to leading and overseeing: Delivering premium video production including brand content, brand films, TV commercials, social content, animation and explainers Developing and approving inspiring shoot moodboards that elevate a brand's perception and excite or inform their audiences Full ownership of the planning and coordination of shoots; booking shoot locations, crafting shot lists, equipment set up, prop styling, talent casting etc. Overseeing full asset delivery from concept to post production Working collaboratively with our team of videographers, as well as other Studio members, to ensure our production elevates what we do across other brand and creative work Join our Studio team You'll be working side by side with 25+ creatives across the Nordics, the Netherlands, the UK and beyond - creating social experiences that genuinely connect customers and brands. We're a truly international team with diverse backgrounds, which makes every day dynamic and full of learning. We value close collaboration and turn our different perspectives into stronger, more impactful work. We gather for Annual Studio Sync Days, where everyone comes together to set our shared direction, socialise, and collaborate. We share success stories of creative that's having impact and we help elevate each other's work with recognition and direction. What we're looking for We're looking for a creative Production Director with fantastic hands on video skills, an understanding of the full production process and a creative flair to elevate the ideas and content we create for brands and retailers. You'll probably recognise yourself in some of the following: years' experience in a production, director level, or operational leadership role within a brand or agency environment, with extensive experience leading large campaign shoots. A proven track record of delivering all types of content from TV advertising to TikTok ads, understanding how to plan and shoot frame by frame Deep expertise in managing all facets of content production, from pre production logistics to efficient shoot management and final delivery Confident in all aspects of post production, including editing, grading, sound design and delivery A strong freelancer network of directors, photographers, stylists, and post production talent to call upon Exceptional ability to translate creative briefs into actionable production plans and manage large, cross functional teams and external vendors Strong leadership and communication skills, comfortable presenting production strategies to senior stakeholders and guiding cross functional teams A comprehensive portfolio showcasing large scale production management, operational efficiency, and successful, business driving campaigns Naturally curious about the future of production, combining human creativity with a strong focus on technology and AI What it's like working at s360 At s360, you will be part of one of Europe's fastest growing digital marketing agencies, working alongside more than 330 skilled colleagues across 11 offices in 8 countries. While our shared mission is to help brands and retailers grow, we are equally committed to fostering a strong culture, defined by collaboration, drive, and continuous development. We believe that our culture and ways of working are key to delivering long term, meaningful results. As a part of our team, you can look forward to: Skilled colleagues: Collaborate with some of the brightest minds in the industry and be part of an ambitious team with deep expertise across all key digital disciplines. Top tier clients: Work with some of the biggest brands in the world on solving their most complex and interesting commercial problems. Growth journey: Join one of the fastest growing digital marketing agencies in Europe with the ambition of becoming the best in the world. International environment: With 11 offices across 8 countries, you will have the opportunity to collaborate with people from diverse cultures around the world. Career acceleration: Get individual career plans to influence your own professional path and contribute to shaping the company's future. Continuous development: A learning culture where people strive to become 1% better every day, supported by advanced training and knowledge sharing. We look forward to hearing from you! Does this sound like the right fit for you? Do you have any questions? Then don't hesitate to apply or reach out to Adam Clarke VP & Group Head of Studio . We review applications on an ongoing basis and hire as soon as the right candidate is found, so please send your CV and application as soon as possible. All inquiries are treated confidentially. About s360 s360 is a leading European marketing and tech agency that helps brands and retailers grow by building strong foundations in data and tech, executing best in class digital marketing, and leveraging deep industry expertise in e commerce and retail. With a team of 330+ digital specialists, s360 operates from eleven offices across eight European countries: Denmark, Norway, Sweden, Finland, the Netherlands, the UK, Serbia, and Spain. Since 2019, s360 has been recognised with international industry awards, making it one of Europe's most award winning digital marketing agencies.
Dec 11, 2025
Full time
Do you want to shape how we produce best in class content for international brands across multiple markets? Are you excited by the chance to unite creativity, technology and AI in future forward content production? We're entering an exciting new chapter with the launch of s360 Studio - our creative and brand strategy offering. We're looking for ambitious creative strategists, designers, social content managers, and video producers to help shape this new offering and build a creative and innovative team. You'll sit at the core of how we concept, design and deliver best in class social content for international brands and retailers. What you'll do As a Production Director, you will make creative videos and content for brands and retailers. You will be the driving force behind how we execute best in class shoots for brands and retailers, ensuring our production output is meticulously planned, efficiently managed, and excites our clients and their audiences. You will manage the entire production lifecycle, from initial concepting to final post production delivery. You can look forward to leading and overseeing: Delivering premium video production including brand content, brand films, TV commercials, social content, animation and explainers Developing and approving inspiring shoot moodboards that elevate a brand's perception and excite or inform their audiences Full ownership of the planning and coordination of shoots; booking shoot locations, crafting shot lists, equipment set up, prop styling, talent casting etc. Overseeing full asset delivery from concept to post production Working collaboratively with our team of videographers, as well as other Studio members, to ensure our production elevates what we do across other brand and creative work Join our Studio team You'll be working side by side with 25+ creatives across the Nordics, the Netherlands, the UK and beyond - creating social experiences that genuinely connect customers and brands. We're a truly international team with diverse backgrounds, which makes every day dynamic and full of learning. We value close collaboration and turn our different perspectives into stronger, more impactful work. We gather for Annual Studio Sync Days, where everyone comes together to set our shared direction, socialise, and collaborate. We share success stories of creative that's having impact and we help elevate each other's work with recognition and direction. What we're looking for We're looking for a creative Production Director with fantastic hands on video skills, an understanding of the full production process and a creative flair to elevate the ideas and content we create for brands and retailers. You'll probably recognise yourself in some of the following: years' experience in a production, director level, or operational leadership role within a brand or agency environment, with extensive experience leading large campaign shoots. A proven track record of delivering all types of content from TV advertising to TikTok ads, understanding how to plan and shoot frame by frame Deep expertise in managing all facets of content production, from pre production logistics to efficient shoot management and final delivery Confident in all aspects of post production, including editing, grading, sound design and delivery A strong freelancer network of directors, photographers, stylists, and post production talent to call upon Exceptional ability to translate creative briefs into actionable production plans and manage large, cross functional teams and external vendors Strong leadership and communication skills, comfortable presenting production strategies to senior stakeholders and guiding cross functional teams A comprehensive portfolio showcasing large scale production management, operational efficiency, and successful, business driving campaigns Naturally curious about the future of production, combining human creativity with a strong focus on technology and AI What it's like working at s360 At s360, you will be part of one of Europe's fastest growing digital marketing agencies, working alongside more than 330 skilled colleagues across 11 offices in 8 countries. While our shared mission is to help brands and retailers grow, we are equally committed to fostering a strong culture, defined by collaboration, drive, and continuous development. We believe that our culture and ways of working are key to delivering long term, meaningful results. As a part of our team, you can look forward to: Skilled colleagues: Collaborate with some of the brightest minds in the industry and be part of an ambitious team with deep expertise across all key digital disciplines. Top tier clients: Work with some of the biggest brands in the world on solving their most complex and interesting commercial problems. Growth journey: Join one of the fastest growing digital marketing agencies in Europe with the ambition of becoming the best in the world. International environment: With 11 offices across 8 countries, you will have the opportunity to collaborate with people from diverse cultures around the world. Career acceleration: Get individual career plans to influence your own professional path and contribute to shaping the company's future. Continuous development: A learning culture where people strive to become 1% better every day, supported by advanced training and knowledge sharing. We look forward to hearing from you! Does this sound like the right fit for you? Do you have any questions? Then don't hesitate to apply or reach out to Adam Clarke VP & Group Head of Studio . We review applications on an ongoing basis and hire as soon as the right candidate is found, so please send your CV and application as soon as possible. All inquiries are treated confidentially. About s360 s360 is a leading European marketing and tech agency that helps brands and retailers grow by building strong foundations in data and tech, executing best in class digital marketing, and leveraging deep industry expertise in e commerce and retail. With a team of 330+ digital specialists, s360 operates from eleven offices across eight European countries: Denmark, Norway, Sweden, Finland, the Netherlands, the UK, Serbia, and Spain. Since 2019, s360 has been recognised with international industry awards, making it one of Europe's most award winning digital marketing agencies.
Our client, an established international leader in their sector, is seeking an experienced Global Product Marketing Manager to join them on a 12-month maternity cover contract starting January 2026. The role will be based at their Head Office, where you will play a pivotal role in supporting the growth of their established portfolio of products across multiple territories. This is an exciting opportunity to influence global strategy, shape product roadmaps, and drive commercial success across B2B channels. What you'll be doing: Lead on global market insight and intelligence to develop strategic plans for portfolio growth. Identify customer-led opportunities and feed insights into cross-functional teams to optimise the product roadmap. Develop customer-segmented value propositions and explore new revenue streams. Support clinical marketing plans for new market entry, aligned to geographical needs. Deliver in-market product training and support. Monitor campaign effectiveness and produce reports demonstrating progress against targets. Create and maintain portfolio assets including clinical aids, digital materials, launch packs, web content, and third-party communications. Identify and engage Key Opinion Leaders to support product and brand development. Collaborate with clinical and R&D teams to ensure the product pipeline aligns with strategy and customer needs. Plan and manage internal product launches and respond to brand enquiries. Work with local markets to organise and support national and international trade shows. What we're looking for: Graduate calibre in Marketing, Business, or a related field Full UK driving licence (essential) Proven Product Management experience Excellent communication and interpersonal skills Strong analytical, numerical, and digital capabilities Ability to influence cross-functional teams Strong organisational skills with the ability to manage multiple deadlines Confident presenter with enthusiasm and sound judgement Adaptable, proactive, and comfortable working autonomously or as part of a dynamic team Creative, emotionally intelligent, and collaborative Committed to continuous development and improvement Benefits: Generous negotiable salary, OTE bonus structure and car allowance Defined contribution pension scheme (5% employer match) Perkbox membership with monthly flexi points Discounts at a local gym Free on-site parking and optional company workwear Free mortgage advice 25 days annual leave plus public holidays Christmas shutdown period Private Medical Insurance (post-probation) Medicash healthcare cash plan with GP access Employee Assistance Programme for employees and immediate family Regular company-funded social events Access to Mental Health First Aid support Car-sharing incentives On-site EV charging Disability Confident Committed employer Silver Investors in People accreditation Location: Tredegar, South Wales Hours: 40 per week, Monday-Friday Travel: UK and international travel required, including exhibitions and customer visits Reports to: Director of Marketing / CCO Direct Reports: None
Dec 11, 2025
Contractor
Our client, an established international leader in their sector, is seeking an experienced Global Product Marketing Manager to join them on a 12-month maternity cover contract starting January 2026. The role will be based at their Head Office, where you will play a pivotal role in supporting the growth of their established portfolio of products across multiple territories. This is an exciting opportunity to influence global strategy, shape product roadmaps, and drive commercial success across B2B channels. What you'll be doing: Lead on global market insight and intelligence to develop strategic plans for portfolio growth. Identify customer-led opportunities and feed insights into cross-functional teams to optimise the product roadmap. Develop customer-segmented value propositions and explore new revenue streams. Support clinical marketing plans for new market entry, aligned to geographical needs. Deliver in-market product training and support. Monitor campaign effectiveness and produce reports demonstrating progress against targets. Create and maintain portfolio assets including clinical aids, digital materials, launch packs, web content, and third-party communications. Identify and engage Key Opinion Leaders to support product and brand development. Collaborate with clinical and R&D teams to ensure the product pipeline aligns with strategy and customer needs. Plan and manage internal product launches and respond to brand enquiries. Work with local markets to organise and support national and international trade shows. What we're looking for: Graduate calibre in Marketing, Business, or a related field Full UK driving licence (essential) Proven Product Management experience Excellent communication and interpersonal skills Strong analytical, numerical, and digital capabilities Ability to influence cross-functional teams Strong organisational skills with the ability to manage multiple deadlines Confident presenter with enthusiasm and sound judgement Adaptable, proactive, and comfortable working autonomously or as part of a dynamic team Creative, emotionally intelligent, and collaborative Committed to continuous development and improvement Benefits: Generous negotiable salary, OTE bonus structure and car allowance Defined contribution pension scheme (5% employer match) Perkbox membership with monthly flexi points Discounts at a local gym Free on-site parking and optional company workwear Free mortgage advice 25 days annual leave plus public holidays Christmas shutdown period Private Medical Insurance (post-probation) Medicash healthcare cash plan with GP access Employee Assistance Programme for employees and immediate family Regular company-funded social events Access to Mental Health First Aid support Car-sharing incentives On-site EV charging Disability Confident Committed employer Silver Investors in People accreditation Location: Tredegar, South Wales Hours: 40 per week, Monday-Friday Travel: UK and international travel required, including exhibitions and customer visits Reports to: Director of Marketing / CCO Direct Reports: None
About Uncovered: Uncovered is a London based social first creative agency founded in 2017. Social sits at the heart of everything that we do. From strategy to production, our team is fluent in social language with a deep understanding of the online audience. Working with a diverse set of brands to understand their distinct identity and objectives, we apply social-first fundamentals for success: real world, real people, video-first. We create at the speed of social; strategising, ideating, designing, and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors, and videographers. We test, learn, and iterate in real time, delivering end-to-end solutions from creative strategy, through to reporting and analytics. Our Uncovered office is a home to learn, grow and make a difference. The Role: This is a Senior Design role for someone who loves shaping ideas visually. You'll be responsible for how our thinking shows up in the room, particularly in pitches, strategic decks and big creative moments. Your work will often be the first expression of an idea, so clarity, taste and pace matters. You'll collaborate closely with Creative Directors, Art Directors and Strategists to bring concepts to life, elevate agency thinking, and help Uncovered show up at its best, both externally and internally. While decks and concept visualisation are a core part of the role, you'll also shape Uncovered's own brand, support content production with design direction, and occasionally develop campaign or OOH Assets. Responsibilities: Key elements of the role include: Leading the design of pitch and RTB decks that are sharp, persuasive and visually distinctive Translating creative concepts into compelling visual narratives Working at pace, often to tight deadlines, without compromising quality Elevating ideas through layout, typography, mood, and visual storytelling Supporting motion and video projects with styling and visual direction Designing across digital, print and OOH with an understanding of real-world production constraints Acting as a design expert, advising the wider team on feasibility, craft and execution Owning detail and finish, with confidence to approve work before it goes out Mentoring junior designers and setting a strong bar for craft Qualifications: Senior-level experience in a creative, marketing or advertising agency A strong portfolio demonstrating conceptual thinking as well as executional craft Deep proficiency in Adobe Creative Suite Exceptional layout, typography and visual hierarchy skills Confidence designing decks that sell ideas, not just decorate slides Strong understanding of print and digital production Ability to bring clarity to complexity Comfort juggling multiple projects in a fast-moving environment A collaborative mindset with high personal standards Interest in youth culture, internet culture and social-first creativity Benefits: Hybrid and Flexible working (Monday & Friday work from home) Free Breakfast, Snacks & Drinks Pension Scheme Friday 3pm Finish Cycle to Work Scheme SPILL Therapy Support Monthly Wellness Fund Eye Care Allowance £500 Referral Scheme
Dec 11, 2025
Full time
About Uncovered: Uncovered is a London based social first creative agency founded in 2017. Social sits at the heart of everything that we do. From strategy to production, our team is fluent in social language with a deep understanding of the online audience. Working with a diverse set of brands to understand their distinct identity and objectives, we apply social-first fundamentals for success: real world, real people, video-first. We create at the speed of social; strategising, ideating, designing, and producing through our team of in-house strategists, creatives, art directors, copywriters, producers, editors, and videographers. We test, learn, and iterate in real time, delivering end-to-end solutions from creative strategy, through to reporting and analytics. Our Uncovered office is a home to learn, grow and make a difference. The Role: This is a Senior Design role for someone who loves shaping ideas visually. You'll be responsible for how our thinking shows up in the room, particularly in pitches, strategic decks and big creative moments. Your work will often be the first expression of an idea, so clarity, taste and pace matters. You'll collaborate closely with Creative Directors, Art Directors and Strategists to bring concepts to life, elevate agency thinking, and help Uncovered show up at its best, both externally and internally. While decks and concept visualisation are a core part of the role, you'll also shape Uncovered's own brand, support content production with design direction, and occasionally develop campaign or OOH Assets. Responsibilities: Key elements of the role include: Leading the design of pitch and RTB decks that are sharp, persuasive and visually distinctive Translating creative concepts into compelling visual narratives Working at pace, often to tight deadlines, without compromising quality Elevating ideas through layout, typography, mood, and visual storytelling Supporting motion and video projects with styling and visual direction Designing across digital, print and OOH with an understanding of real-world production constraints Acting as a design expert, advising the wider team on feasibility, craft and execution Owning detail and finish, with confidence to approve work before it goes out Mentoring junior designers and setting a strong bar for craft Qualifications: Senior-level experience in a creative, marketing or advertising agency A strong portfolio demonstrating conceptual thinking as well as executional craft Deep proficiency in Adobe Creative Suite Exceptional layout, typography and visual hierarchy skills Confidence designing decks that sell ideas, not just decorate slides Strong understanding of print and digital production Ability to bring clarity to complexity Comfort juggling multiple projects in a fast-moving environment A collaborative mindset with high personal standards Interest in youth culture, internet culture and social-first creativity Benefits: Hybrid and Flexible working (Monday & Friday work from home) Free Breakfast, Snacks & Drinks Pension Scheme Friday 3pm Finish Cycle to Work Scheme SPILL Therapy Support Monthly Wellness Fund Eye Care Allowance £500 Referral Scheme
Job title: Head of Operations and Projects Design, Fit-Out & Construction Location: Feering, Essex Hybrid (Monday Thursdays in office) Salary: £60,000 - £65,000 About the Role: As Head of Operations and Projects you ll oversee all operational aspects of design, fit-out, and construction projects, ensuring they are delivered safely, profitably, on time, and to the highest standards. This strategic, hands-on role combines daily project oversight with developing scalable systems, teams, and processes that enable sustainable growth. You ll collaborate closely with the Head of Design and Head of Projects, driving operational excellence and a high-performing culture through strong leadership and example. Benefits: Annual Leave: 31 days Company Car Progressive Annual Leave: Increases by 1 day each year after your first full year (up to 5 extra days) Birthday Leave: One additional day off on your birthday (post-probation) Social Events: Year-round activities organised by our Social Committee Private Medical Insurance: Optional after 1 year of service Long Service Awards: Every 5 years of continuous service Employee of the Quarter: Quarterly recognition for top performers Office Perks: Free tea, coffee, snacks, kitchen facilities, and breakout spaces Beer Fridge Fridays: Weekly drinks to unwind and connect Referral Program: Rewards for successful candidate referrals Pirkx Benefits: Access to health, wellness, and lifestyle perks from day one Auto-Enrolment Pension: 3% employer contribution (after 3 months, via Scottish Widows) Performance Bonus: Discretionary profit-sharing bonus (prorated if mid-year start) Key Responsibilities: Operational Leadership & Delivery: Oversee all live projects from inception to handover, ensuring scope, budget, and quality standards are met. Lead and resource project and installation teams for consistent, efficient delivery. Conduct project reviews to track progress, risk, and client satisfaction. Strategy & Planning: Develop and implement operational strategies aligned to company growth goals. Translate business objectives into measurable KPIs and performance metrics. Financial & Commercial Control Own project profitability and manage operational budgets and forecasts. Optimise subcontractor performance and cost control. Process, Systems & Improvement Implement Standard Operating Procedures (SOPs) and reporting dashboards. Champion continuous improvement and digital-first operational processes. Health, Safety & Compliance: Lead operational Health & Safety across all projects. Maintain 100% compliance with statutory and company HSE requirements. People & Culture: Lead, coach, and develop delivery teams to drive accountability and performance. Foster collaboration between design, commercial, and delivery teams. Client & Stakeholder Management: Build lasting relationships with clients, consultants, and suppliers. Support the Managing Director in achieving exceptional client satisfaction and repeat business. Requirements: 7+ years in a senior operations role (construction, fit-out, interiors, or related sector) Proven ability to manage multiple concurrent projects (£100k £5m) Strong leadership, commercial, and financial acumen Excellent understanding of CDM, H&S, and quality standards Desirable: Degree in Construction Management or related field SMSTS / NEBOSH / IOSH qualification Experience scaling a growing SME within the sector Proficiency with digital project management tools
Dec 11, 2025
Full time
Job title: Head of Operations and Projects Design, Fit-Out & Construction Location: Feering, Essex Hybrid (Monday Thursdays in office) Salary: £60,000 - £65,000 About the Role: As Head of Operations and Projects you ll oversee all operational aspects of design, fit-out, and construction projects, ensuring they are delivered safely, profitably, on time, and to the highest standards. This strategic, hands-on role combines daily project oversight with developing scalable systems, teams, and processes that enable sustainable growth. You ll collaborate closely with the Head of Design and Head of Projects, driving operational excellence and a high-performing culture through strong leadership and example. Benefits: Annual Leave: 31 days Company Car Progressive Annual Leave: Increases by 1 day each year after your first full year (up to 5 extra days) Birthday Leave: One additional day off on your birthday (post-probation) Social Events: Year-round activities organised by our Social Committee Private Medical Insurance: Optional after 1 year of service Long Service Awards: Every 5 years of continuous service Employee of the Quarter: Quarterly recognition for top performers Office Perks: Free tea, coffee, snacks, kitchen facilities, and breakout spaces Beer Fridge Fridays: Weekly drinks to unwind and connect Referral Program: Rewards for successful candidate referrals Pirkx Benefits: Access to health, wellness, and lifestyle perks from day one Auto-Enrolment Pension: 3% employer contribution (after 3 months, via Scottish Widows) Performance Bonus: Discretionary profit-sharing bonus (prorated if mid-year start) Key Responsibilities: Operational Leadership & Delivery: Oversee all live projects from inception to handover, ensuring scope, budget, and quality standards are met. Lead and resource project and installation teams for consistent, efficient delivery. Conduct project reviews to track progress, risk, and client satisfaction. Strategy & Planning: Develop and implement operational strategies aligned to company growth goals. Translate business objectives into measurable KPIs and performance metrics. Financial & Commercial Control Own project profitability and manage operational budgets and forecasts. Optimise subcontractor performance and cost control. Process, Systems & Improvement Implement Standard Operating Procedures (SOPs) and reporting dashboards. Champion continuous improvement and digital-first operational processes. Health, Safety & Compliance: Lead operational Health & Safety across all projects. Maintain 100% compliance with statutory and company HSE requirements. People & Culture: Lead, coach, and develop delivery teams to drive accountability and performance. Foster collaboration between design, commercial, and delivery teams. Client & Stakeholder Management: Build lasting relationships with clients, consultants, and suppliers. Support the Managing Director in achieving exceptional client satisfaction and repeat business. Requirements: 7+ years in a senior operations role (construction, fit-out, interiors, or related sector) Proven ability to manage multiple concurrent projects (£100k £5m) Strong leadership, commercial, and financial acumen Excellent understanding of CDM, H&S, and quality standards Desirable: Degree in Construction Management or related field SMSTS / NEBOSH / IOSH qualification Experience scaling a growing SME within the sector Proficiency with digital project management tools
White Raven Resourcing Ltd are acting as a recruitment agency in relation to permanent recruitment services. Our client specialise in providing reliable legal expenses insurance tailored to meet the needs of brokers, MGAs, intermediaries, and their clients. Regulated by both the PRA and FCA, we offer Before-the-Event (BTE) and After-the-Event (ATE) insurance alongside a range of general insurance products designed to deliver real results. As Head of Underwriting, youll play a pivotal role in strengthening the business, ensuring risk management excellence, enhancing efficiency, and inspiring a high-performing underwriting team. Your key responsibilities include: Crafting and refining the company's underwriting strategy to achieve profitable growth, increased market share, and disciplined risk selection. Leading the Underwriting Committee, balancing commercial opportunities with rigorous risk governance. Overseeing portfolio and scheme performance, assessing loss ratios, retention trends, and making key adjustment proposals to support growth. Enhancing product design, policy wordings, and underwriting guidelines to stay competitive and compliant. Acting as a key point of contact for regulators, brokers, clients, and stakeholders, ensuring transparency and confidence in account performance. Spearheading underwriting system improvements, embedding automation to increase efficiency and consistency in decision-making. Providing technical guidance to internal teams, while forging strong, trustful relationships with brokers and clients. Championing compliance to meet FCA regulations, industry standards, and internal governance requirements. This is a strategic senior position where youll work closely with the Managing Director and Executive team to shape long-term business strategy, drive market position improvement, and ensure exceptional operational integrity. Requirements We want to hear from motivated leaders who thrive on creating impact and driving results: A proven track record in senior underwriting leadership roles within the insurance industry. Deep knowledge of General Insurance products, risk selection methods, and portfolio analysis. A strategic thinker with expertise in blending analytical risk methodology with commercial opportunity. Experience engaging with regulators, brokers, clients, and internal committees, acting as a trusted voice in the industry. Strong understanding of regulatory frameworks, including FCA and governance standards. Tech-savvy skilled in implementing analytics tools, dashboards, and automated underwriting processes. A natural ability to lead and inspire high-performing teams while fostering professional growth and psychological safety. Benefits This is a unique opportunity to lead within a collaborative, dynamic, and award-winning organisation. Heres what you can look forward to: A salary up to £90,000 per annum. The chance to define strategy, influence growth, and shape the underwriting future of the company. Working on cutting-edge solutions championing innovative digital tools and automation to enhance accuracy and efficiency. An inclusive culture that values employee engagement, professional development, and strong leadership. Extensive senior leadership exposure, working closely with Managing Directors and stakeholders to define multi-year plans. Competitive salary, benefits package, and potential incentives linked to company performance. JBRP1_UKTJ
Dec 11, 2025
Full time
White Raven Resourcing Ltd are acting as a recruitment agency in relation to permanent recruitment services. Our client specialise in providing reliable legal expenses insurance tailored to meet the needs of brokers, MGAs, intermediaries, and their clients. Regulated by both the PRA and FCA, we offer Before-the-Event (BTE) and After-the-Event (ATE) insurance alongside a range of general insurance products designed to deliver real results. As Head of Underwriting, youll play a pivotal role in strengthening the business, ensuring risk management excellence, enhancing efficiency, and inspiring a high-performing underwriting team. Your key responsibilities include: Crafting and refining the company's underwriting strategy to achieve profitable growth, increased market share, and disciplined risk selection. Leading the Underwriting Committee, balancing commercial opportunities with rigorous risk governance. Overseeing portfolio and scheme performance, assessing loss ratios, retention trends, and making key adjustment proposals to support growth. Enhancing product design, policy wordings, and underwriting guidelines to stay competitive and compliant. Acting as a key point of contact for regulators, brokers, clients, and stakeholders, ensuring transparency and confidence in account performance. Spearheading underwriting system improvements, embedding automation to increase efficiency and consistency in decision-making. Providing technical guidance to internal teams, while forging strong, trustful relationships with brokers and clients. Championing compliance to meet FCA regulations, industry standards, and internal governance requirements. This is a strategic senior position where youll work closely with the Managing Director and Executive team to shape long-term business strategy, drive market position improvement, and ensure exceptional operational integrity. Requirements We want to hear from motivated leaders who thrive on creating impact and driving results: A proven track record in senior underwriting leadership roles within the insurance industry. Deep knowledge of General Insurance products, risk selection methods, and portfolio analysis. A strategic thinker with expertise in blending analytical risk methodology with commercial opportunity. Experience engaging with regulators, brokers, clients, and internal committees, acting as a trusted voice in the industry. Strong understanding of regulatory frameworks, including FCA and governance standards. Tech-savvy skilled in implementing analytics tools, dashboards, and automated underwriting processes. A natural ability to lead and inspire high-performing teams while fostering professional growth and psychological safety. Benefits This is a unique opportunity to lead within a collaborative, dynamic, and award-winning organisation. Heres what you can look forward to: A salary up to £90,000 per annum. The chance to define strategy, influence growth, and shape the underwriting future of the company. Working on cutting-edge solutions championing innovative digital tools and automation to enhance accuracy and efficiency. An inclusive culture that values employee engagement, professional development, and strong leadership. Extensive senior leadership exposure, working closely with Managing Directors and stakeholders to define multi-year plans. Competitive salary, benefits package, and potential incentives linked to company performance. JBRP1_UKTJ
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Select how often (in days) to receive an alert: HR Business Partner, South of England (M4 corridor, South Coast, South East and London) City: London Country/Region: GB Application Deadline: - Location: Marylebone, London (3 days per week Tuesday-Thursday) Travel requirements: across division to support in-store and regional partnering requirements Overview As a strategic HR Business Partner at Pandora, you will play a pivotal role in shaping and executing the People agenda across our retail divisions. Partnering closely with Divisional Sales Managers (DSMs), Regional Sales Managers (RSMs), Store Managers, the HR Director, Sales Director, and HR Centres of Expertise (COEs), you will influence and enable business performance through people. You will translate divisional commercial priorities into actionable people plans, ensuring our store teams are engaged, capable, and aligned with Pandora's brand values and future ambitions.This role is ideal for a commercially astute, people-centric HR professional who thrives in a dynamic, customer-focused environment. You will be responsible for driving strategic HR initiatives and ensuring our retail teams are future-ready. Success in this role requires strategic influence, strong coaching capability, commercial acumen, and operational HR expertise. Key Responsibilities Strategic Business Partnering Act as a trusted advisor to DSMs and RSMs, translating business strategy into people plans that drive performance and growth Lead workforce planning, talent development, and succession strategies to build future capability Strengthen leadership capability and support cultural transformation aligned to Pandora's values Champion internal mobility by identifying and developing high-potential talent with clear career pathways Deliver impactful HR initiatives across the employee lifecycle: performance, engagement, inclusion, and wellbeing Partner with HR Director and COEs to ensure seamless execution of Cluster and Global HR programmes and BAU processes Use people data and analytics to inform decisions, identify skill gaps, and mitigate risks Support divisional and cluster-wide strategic projects and embed career development conversations into regular rhythms Employee Relations & Compliance Collaborate with ER team for consistent, fair, and compliant handling of ER matters Act as divisional escalation point for ER issues and guide leaders through performance management processes Support organisational change (restructures, consultations, role redesigns) ensuring alignment with strategy and people impact Ensure compliance with legislation, policies, and ethical standards Manager Enablement & Capability Building Coach retail leaders to build inclusive, high-performing teams Support leadership development programmes and promote a culture of feedback, recognition, and growth Employee Experience & Wellbeing Champion a positive, inclusive employee experience with wellbeing embedded in operations Partner with COEs to tailor initiatives reducing absenteeism and burnout Actively listen to employee feedback to shape people strategies Digital & Data Enablement Advocate for digital tools that enhance HR delivery and employee experience Support integration of technology into people processes for efficiency and better decision-making Team Coordination (Rotational Responsibility) Although this role does not include line management responsibilities, the role includes a rotational coordination remit across the HRBP team: Coordinate HRBP team rhythm, ensuring alignment and collaboration with HR strategy Represent HRBP team in HRLT meetings and cascade strategic updates Drive consistency in ways of working and documentation across HRBP community What we're looking for Proven experience as an HRBP in a multi-site retail or consumer-facing environment Strong commercial acumen with the ability to influence senior stakeholders and drive business outcomes Skilled in coaching, change leadership, and employee relations Exceptional communication and collaboration skills, with a proactive, solutions-focused mindset Comfortable using data and HR analytics to shape strategy and measure impact CIPD qualified or equivalent experience preferred Why work with us? Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you're on track to achieving your goals. Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success. Generous Bonus Scheme: Your hard work doesn't go unnoticed, with opportunities to earn performance-related bonuses. Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days Tuesday to Thursday. Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday. Private Healthcare:Your wellbeing is our priority, with access to private healthcare that keeps you covered. Employee Discounts & Perks: Enjoy a generous employee discount on Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more. Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU! Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7 on all things health and wellbeing, financial advice, legal aid and lots more. Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated. Choice of Lunch: Enjoy a lunch of your choice, delivered right to you whenever you're in the office (claimable for field-based employees) At Pandora, we believe in creating not just a job, but a journey of fulfilment, growth, and success. If you're ready to take the next step in crafting your incredible career, please click apply to submit your application and let's build something extraordinary together. Please understand that due to the large number of applications, we regret that only online applications can be considered. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores. Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.
Dec 11, 2025
Full time
Select how often (in days) to receive an alert: HR Business Partner, South of England (M4 corridor, South Coast, South East and London) City: London Country/Region: GB Application Deadline: - Location: Marylebone, London (3 days per week Tuesday-Thursday) Travel requirements: across division to support in-store and regional partnering requirements Overview As a strategic HR Business Partner at Pandora, you will play a pivotal role in shaping and executing the People agenda across our retail divisions. Partnering closely with Divisional Sales Managers (DSMs), Regional Sales Managers (RSMs), Store Managers, the HR Director, Sales Director, and HR Centres of Expertise (COEs), you will influence and enable business performance through people. You will translate divisional commercial priorities into actionable people plans, ensuring our store teams are engaged, capable, and aligned with Pandora's brand values and future ambitions.This role is ideal for a commercially astute, people-centric HR professional who thrives in a dynamic, customer-focused environment. You will be responsible for driving strategic HR initiatives and ensuring our retail teams are future-ready. Success in this role requires strategic influence, strong coaching capability, commercial acumen, and operational HR expertise. Key Responsibilities Strategic Business Partnering Act as a trusted advisor to DSMs and RSMs, translating business strategy into people plans that drive performance and growth Lead workforce planning, talent development, and succession strategies to build future capability Strengthen leadership capability and support cultural transformation aligned to Pandora's values Champion internal mobility by identifying and developing high-potential talent with clear career pathways Deliver impactful HR initiatives across the employee lifecycle: performance, engagement, inclusion, and wellbeing Partner with HR Director and COEs to ensure seamless execution of Cluster and Global HR programmes and BAU processes Use people data and analytics to inform decisions, identify skill gaps, and mitigate risks Support divisional and cluster-wide strategic projects and embed career development conversations into regular rhythms Employee Relations & Compliance Collaborate with ER team for consistent, fair, and compliant handling of ER matters Act as divisional escalation point for ER issues and guide leaders through performance management processes Support organisational change (restructures, consultations, role redesigns) ensuring alignment with strategy and people impact Ensure compliance with legislation, policies, and ethical standards Manager Enablement & Capability Building Coach retail leaders to build inclusive, high-performing teams Support leadership development programmes and promote a culture of feedback, recognition, and growth Employee Experience & Wellbeing Champion a positive, inclusive employee experience with wellbeing embedded in operations Partner with COEs to tailor initiatives reducing absenteeism and burnout Actively listen to employee feedback to shape people strategies Digital & Data Enablement Advocate for digital tools that enhance HR delivery and employee experience Support integration of technology into people processes for efficiency and better decision-making Team Coordination (Rotational Responsibility) Although this role does not include line management responsibilities, the role includes a rotational coordination remit across the HRBP team: Coordinate HRBP team rhythm, ensuring alignment and collaboration with HR strategy Represent HRBP team in HRLT meetings and cascade strategic updates Drive consistency in ways of working and documentation across HRBP community What we're looking for Proven experience as an HRBP in a multi-site retail or consumer-facing environment Strong commercial acumen with the ability to influence senior stakeholders and drive business outcomes Skilled in coaching, change leadership, and employee relations Exceptional communication and collaboration skills, with a proactive, solutions-focused mindset Comfortable using data and HR analytics to shape strategy and measure impact CIPD qualified or equivalent experience preferred Why work with us? Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you're on track to achieving your goals. Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success. Generous Bonus Scheme: Your hard work doesn't go unnoticed, with opportunities to earn performance-related bonuses. Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days Tuesday to Thursday. Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday. Private Healthcare:Your wellbeing is our priority, with access to private healthcare that keeps you covered. Employee Discounts & Perks: Enjoy a generous employee discount on Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more. Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU! Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7 on all things health and wellbeing, financial advice, legal aid and lots more. Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated. Choice of Lunch: Enjoy a lunch of your choice, delivered right to you whenever you're in the office (claimable for field-based employees) At Pandora, we believe in creating not just a job, but a journey of fulfilment, growth, and success. If you're ready to take the next step in crafting your incredible career, please click apply to submit your application and let's build something extraordinary together. Please understand that due to the large number of applications, we regret that only online applications can be considered. Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible About Pandora Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores. Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.
AI Evangelist, Telco Consulting (Associate Director) The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2024. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Role Overview We are looking for an inspiring AI + Data Evangelist to drive awareness, adoption, and cultural transformation around AI, Generative AI, Agentic AI, and data-driven decisioning across the organisation. The role acts as a bridge between business teams, technology teams, and senior leadership to articulate AI value, identify transformation opportunities, shape AI-enabled use cases, and promote best practices across BSS, OSS, Network, CX, and Operations. The ideal candidate is a storyteller, strategist, and hands on innovator who can simplify complex AI concepts, influence cross functional teams, and guide the enterprise toward becoming an AI first telco. Key Responsibilities AI Evangelism & Thought Leadership Champion the vision for AI, GenAI, and Agentic AI adoption across business units and technology domains. Deliver inspirational talks, demos, PoVs, and workshops to accelerate organisational AI literacy. Shape the narrative of how AI will transform BSS, OSS, network operations, customer experience, field operations, and enterprise processes. Act as an internal influencer to build a culture of experimentation and data driven innovation. Opportunity Identification & Use Case Design Work with stakeholders to identify high impact AI/GenAI opportunities aligned with business priorities. Create use case backlogs, business value assessments, and prioritisation frameworks. Design AI use cases across domains such as: Customer service (NLP, chatbots, agent assist) BSS (automated journeys, intelligent CRM, catalogue automation) OSS/Network (predictive assurance, autonomous ops, network slicing intelligence) Enterprise functions (HR, Finance, supply chain insights) Collaborate with product managers and enterprise architects to shape MVPs and pilot roadmaps. Data Strategy & Enablement Advocate for strong data governance, data quality, cataloguing, and democratization. Promote the use of modern data platforms, streaming analytics, vector search, and LLM ready architectures. Translate analytics and AI potential into business value narratives for leadership teams. Support data literacy programs across non technical teams. Experimentation & Innovation Lead PoCs, showcase emerging AI frameworks, and conduct hands on demos. Stay updated on telco AI innovations - digital twins, autonomous networks, intelligent assurance, RAG, multi agent systems. Partner with engineering teams, cloud teams, and vendors to assess tools and capabilities for scaling. Stakeholder Engagement & Communication Act as a trusted advisor to senior leadership on AI strategy and industry trends. Work closely with BUs, architecture, and product teams to align AI initiatives with enterprise roadmaps. Present complex AI concepts in simplified, business friendly language. Prepare executive thought leadership papers, showcases, roadmaps, and storytelling collateral. Skills & Experience Requirements Technical Competencies Strong understanding of telecom ecosystems (BSS/OSS/Network/CX/Operations). Solid hands on experience or strong working knowledge of: AI/ML pipelines, MLOps/LLMOps Generative AI (LLMs, RAG, embeddings, prompt engineering) Agentic AI frameworks and multi agent orchestration Data platforms, big data tools, streaming analytics APIs, cloud services (AWS/Azure/GCP) Ability to conceptualize and communicate architecture patterns (AI driven ops, vector databases, knowledge graphs, digital twins). Business & Leadership Competencies Excellent storytelling, communication, and presentation skills. Ability to influence executive stakeholders and create buy in. Strong business acumen around digital transformation, cost optimisation, and productisation of AI. Experience in leading workshops, hackathons, or innovation labs. Ability to mentor teams and drive organisational data literacy. Preferred Qualifications Certifications in AI/ML, GenAI, Cloud, or Data Engineering. Experience working with major telecom operators or technology vendors. Knowledge of TM Forum frameworks (Open APIs, eTOM, ODA). Why This Role Matters This role is central to accelerating the organisation's journey toward becoming a data powered, AI native, autonomous telco. As the AI & Data Evangelist, you will be the storyteller, catalyst, and culture builder who connects strategy to execution and transforms how teams work, make decisions, and innovate.
Dec 11, 2025
Full time
AI Evangelist, Telco Consulting (Associate Director) The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2024. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Role Overview We are looking for an inspiring AI + Data Evangelist to drive awareness, adoption, and cultural transformation around AI, Generative AI, Agentic AI, and data-driven decisioning across the organisation. The role acts as a bridge between business teams, technology teams, and senior leadership to articulate AI value, identify transformation opportunities, shape AI-enabled use cases, and promote best practices across BSS, OSS, Network, CX, and Operations. The ideal candidate is a storyteller, strategist, and hands on innovator who can simplify complex AI concepts, influence cross functional teams, and guide the enterprise toward becoming an AI first telco. Key Responsibilities AI Evangelism & Thought Leadership Champion the vision for AI, GenAI, and Agentic AI adoption across business units and technology domains. Deliver inspirational talks, demos, PoVs, and workshops to accelerate organisational AI literacy. Shape the narrative of how AI will transform BSS, OSS, network operations, customer experience, field operations, and enterprise processes. Act as an internal influencer to build a culture of experimentation and data driven innovation. Opportunity Identification & Use Case Design Work with stakeholders to identify high impact AI/GenAI opportunities aligned with business priorities. Create use case backlogs, business value assessments, and prioritisation frameworks. Design AI use cases across domains such as: Customer service (NLP, chatbots, agent assist) BSS (automated journeys, intelligent CRM, catalogue automation) OSS/Network (predictive assurance, autonomous ops, network slicing intelligence) Enterprise functions (HR, Finance, supply chain insights) Collaborate with product managers and enterprise architects to shape MVPs and pilot roadmaps. Data Strategy & Enablement Advocate for strong data governance, data quality, cataloguing, and democratization. Promote the use of modern data platforms, streaming analytics, vector search, and LLM ready architectures. Translate analytics and AI potential into business value narratives for leadership teams. Support data literacy programs across non technical teams. Experimentation & Innovation Lead PoCs, showcase emerging AI frameworks, and conduct hands on demos. Stay updated on telco AI innovations - digital twins, autonomous networks, intelligent assurance, RAG, multi agent systems. Partner with engineering teams, cloud teams, and vendors to assess tools and capabilities for scaling. Stakeholder Engagement & Communication Act as a trusted advisor to senior leadership on AI strategy and industry trends. Work closely with BUs, architecture, and product teams to align AI initiatives with enterprise roadmaps. Present complex AI concepts in simplified, business friendly language. Prepare executive thought leadership papers, showcases, roadmaps, and storytelling collateral. Skills & Experience Requirements Technical Competencies Strong understanding of telecom ecosystems (BSS/OSS/Network/CX/Operations). Solid hands on experience or strong working knowledge of: AI/ML pipelines, MLOps/LLMOps Generative AI (LLMs, RAG, embeddings, prompt engineering) Agentic AI frameworks and multi agent orchestration Data platforms, big data tools, streaming analytics APIs, cloud services (AWS/Azure/GCP) Ability to conceptualize and communicate architecture patterns (AI driven ops, vector databases, knowledge graphs, digital twins). Business & Leadership Competencies Excellent storytelling, communication, and presentation skills. Ability to influence executive stakeholders and create buy in. Strong business acumen around digital transformation, cost optimisation, and productisation of AI. Experience in leading workshops, hackathons, or innovation labs. Ability to mentor teams and drive organisational data literacy. Preferred Qualifications Certifications in AI/ML, GenAI, Cloud, or Data Engineering. Experience working with major telecom operators or technology vendors. Knowledge of TM Forum frameworks (Open APIs, eTOM, ODA). Why This Role Matters This role is central to accelerating the organisation's journey toward becoming a data powered, AI native, autonomous telco. As the AI & Data Evangelist, you will be the storyteller, catalyst, and culture builder who connects strategy to execution and transforms how teams work, make decisions, and innovate.
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
King's College Hospital NHS Foundation Trust Senior Finance Business Partner The closing date is 21 December 2025 The post holder will report directly to the Site Director of Finance at Denmark Hill and will be one of two senior finance business partners for the 10 Denmark Hill Care groups and 7 pan Trust Care groups managed from Denmark Hill. The role is an interface between Finance and Operations, providing expert accounting and business knowledge, analytical support and clear presentation of financial and business information to clinical and non-clinical colleagues to drive sound financial decision-making. The post holder will constructively and positively challenge all aspects of the site's financial and business performance. The post holder will be accountable to the Site Director of Finance for their Business Partnering team's adherence to Trust financial policies and procedures, statutory requirements and requirements from Department of Health and NHSI. They will be accountable for interpreting changes in government policy and assessing the financial impact of these changes on Trust Finances. They will propose and make changes to Trust policy as appropriate, ensuring that policies and procedures are developed and implemented in line with Trust requirements. Main duties of the job Responsible for provision of business partnering to care group portfolio, by: Supporting and influencing operational and strategic decisions Interpreting, explaining and driving financial performance Advising on planning, business case development, external context, benchmarking and commercial opportunities Analysing, advising on and mitigating financial risk in the division Challenging behaviour that disregards the Trust's financial principles, policies and procedures. Responsible for developing relationships across the site and in particular with the care group management teams to enable the delivery of effective business partnering. Responsible for advising and supporting Clinical Directors and managers to ensure they meet their financial obligations and responsibilities. Responsible for analysing and agreeing a financial forecast at detail and summary levels, which build in the effect of all actions being taken across the site's care groups. Leads the monthly review of their care group's financial performance at all levels within deadlines and makes recommendations to the Site Director of Finance on the actions to ensure trust performance meets targets, and is fully understood and agreed by the Site Executive. Please refer to the JD for a full description. About us King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, B, O, L, D, Diversity, Equality and Inclusion at the heart of everything we do. By being person centred, digitally enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Job responsibilities CIPs and Transformation: Works closely with the Trust PMO to identify, accurately cost, analyse, monitor and report on cost improvements plans (CIPs), savings schemes and Transformation projects. Works closely with PMO and transformation colleagues to help managers identify, assess and analyse potential and current savings schemes in order to meet CIP targets. Workforce and Establishment: Works closely with HR colleagues to ensure that the trusts system of establishment control is adhered to, and that the financial position and planning models accurately reflect the same information as ESR. Ensures that annual budgets and financial plans reflect divisional workforce plans. Income and activity: Leads the process of building care group understanding of the links between activity and income and ensures accurate reporting which agrees with divisional performance including remedial action where necessary. Leads the process of identifying all revenue opportunities in the division, providing professional advice on pricing strategies in conjunction with the Director of Commercial and Contracting. Budgeting and Planning: Supports the production, agreement and implementation of annual budgets across the division, in accordance with the agreed Trust timetable and procedures, including appropriate controls for sign off against targets. Responsible for ensuring that care groups understand and comply with their annual planning and budgeting responsibilities. Responsible for summarising annual budgets at any point in time and communicating their care groups performance against budget targets. Person Specification Qualifications CCAB qualified accountant with significant post qualification experience in financial leadership roles. Evidence of recent CPD including specialist training and experience relating to NHS finance as well as national accounting standards. Experience Significant post qualification experience in a strategic finance leadership in a large complex organisation. Experience of working with multiple stakeholders with conflicting priorities. Financial modelling and translating complex data from various systems into clear and comprehensive financial model. Experience and knowledge of the NHS including the financial and political agenda. Skills and Competencies Accounting skills including financial analysis, planning and option appraisal. Highly developed influencing and negotiation skills which need to overcome significant barriers to acceptance. Ability to present to wide range of audiences on complex financial and business issues. Understanding of the changing NHS environment and its implications for service delivery. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. King's College Hospital NHS Foundation Trust £85,431 to £97,148 a year inclusive of HCAS
Dec 11, 2025
Full time
King's College Hospital NHS Foundation Trust Senior Finance Business Partner The closing date is 21 December 2025 The post holder will report directly to the Site Director of Finance at Denmark Hill and will be one of two senior finance business partners for the 10 Denmark Hill Care groups and 7 pan Trust Care groups managed from Denmark Hill. The role is an interface between Finance and Operations, providing expert accounting and business knowledge, analytical support and clear presentation of financial and business information to clinical and non-clinical colleagues to drive sound financial decision-making. The post holder will constructively and positively challenge all aspects of the site's financial and business performance. The post holder will be accountable to the Site Director of Finance for their Business Partnering team's adherence to Trust financial policies and procedures, statutory requirements and requirements from Department of Health and NHSI. They will be accountable for interpreting changes in government policy and assessing the financial impact of these changes on Trust Finances. They will propose and make changes to Trust policy as appropriate, ensuring that policies and procedures are developed and implemented in line with Trust requirements. Main duties of the job Responsible for provision of business partnering to care group portfolio, by: Supporting and influencing operational and strategic decisions Interpreting, explaining and driving financial performance Advising on planning, business case development, external context, benchmarking and commercial opportunities Analysing, advising on and mitigating financial risk in the division Challenging behaviour that disregards the Trust's financial principles, policies and procedures. Responsible for developing relationships across the site and in particular with the care group management teams to enable the delivery of effective business partnering. Responsible for advising and supporting Clinical Directors and managers to ensure they meet their financial obligations and responsibilities. Responsible for analysing and agreeing a financial forecast at detail and summary levels, which build in the effect of all actions being taken across the site's care groups. Leads the monthly review of their care group's financial performance at all levels within deadlines and makes recommendations to the Site Director of Finance on the actions to ensure trust performance meets targets, and is fully understood and agreed by the Site Executive. Please refer to the JD for a full description. About us King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, B, O, L, D, Diversity, Equality and Inclusion at the heart of everything we do. By being person centred, digitally enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Job responsibilities CIPs and Transformation: Works closely with the Trust PMO to identify, accurately cost, analyse, monitor and report on cost improvements plans (CIPs), savings schemes and Transformation projects. Works closely with PMO and transformation colleagues to help managers identify, assess and analyse potential and current savings schemes in order to meet CIP targets. Workforce and Establishment: Works closely with HR colleagues to ensure that the trusts system of establishment control is adhered to, and that the financial position and planning models accurately reflect the same information as ESR. Ensures that annual budgets and financial plans reflect divisional workforce plans. Income and activity: Leads the process of building care group understanding of the links between activity and income and ensures accurate reporting which agrees with divisional performance including remedial action where necessary. Leads the process of identifying all revenue opportunities in the division, providing professional advice on pricing strategies in conjunction with the Director of Commercial and Contracting. Budgeting and Planning: Supports the production, agreement and implementation of annual budgets across the division, in accordance with the agreed Trust timetable and procedures, including appropriate controls for sign off against targets. Responsible for ensuring that care groups understand and comply with their annual planning and budgeting responsibilities. Responsible for summarising annual budgets at any point in time and communicating their care groups performance against budget targets. Person Specification Qualifications CCAB qualified accountant with significant post qualification experience in financial leadership roles. Evidence of recent CPD including specialist training and experience relating to NHS finance as well as national accounting standards. Experience Significant post qualification experience in a strategic finance leadership in a large complex organisation. Experience of working with multiple stakeholders with conflicting priorities. Financial modelling and translating complex data from various systems into clear and comprehensive financial model. Experience and knowledge of the NHS including the financial and political agenda. Skills and Competencies Accounting skills including financial analysis, planning and option appraisal. Highly developed influencing and negotiation skills which need to overcome significant barriers to acceptance. Ability to present to wide range of audiences on complex financial and business issues. Understanding of the changing NHS environment and its implications for service delivery. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. King's College Hospital NHS Foundation Trust £85,431 to £97,148 a year inclusive of HCAS
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
