ABOUT THE ROLE As the Retail Area Manager, you will lead between stores within a wide geographical area from Edinburgh to Bristol and as far south as Poole, driving a customer first focus, collaborating with cross functional teams, you'll ensure seamless execution of plans. You will use insights from store performance to refine operations and guide improvements, ensuring every store delivers a top tier experience. Leading new store openings, you'll ensure every detail is in place to create exceptional first impressions for customers. Your role will also involve taking ownership of sales and cost forecasts, managing performance, and implementing strategies to meet operational standards. Regular store visits will allow you to inspire and support your teams in delivering excellent service. You will lead community driven initiatives to strengthen relationships with customers, while prioritising talent development, health, safety, and inclusivity to ensure your stores remain welcoming, secure spaces for all. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Perched a few hundred metres from the crashing Atlantic, our HQ at St. Agnes' Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people. Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create an environment where our people are valued and can thrive and grow with us. It's a buzzing place to work, and we are privileged to enjoy the natural environment and the ocean, daily. As we enter the next exciting stage of global growth, we are on the lookout to talented individuals to join our crew. If you are as passionate of the ocean as we e to be part, as proud of l authentic, you are persons that is part to part assemble and are advoc. (the text was truncated here). KEY RESPONSIBILITIES Planning: Drive continuous improvement initiatives in retail by creating, implementing and reviewing new ideas to support the head of retail's strategic direction. Set meaurable goals for your of area and the team for choose, s align to Finisterre's remot retail and business strategy. Collaborate across functions (stock, marketing, operations, and visual merchandising) to sure you area plans are seamlessly executed. Provide valuable insights on store, customer, and local high street performance to inform improvements and actions. Lead the charge for new store openings, ensuring every detail from recruitment to training and community engagemnt to is ready for launching. Commercial: Take ownership of building and managing area sales and cost forecats as part of the budgeting process. Deliver insightful analysis on area performance combining data driven decisions with your intuition to drive results. Provide commercial reporting for the area representing retail and your region in trade furoms. Ensure store teams align with operational guidelines and implement action plans where stores are underperformance. Team: Be present visiting stores weekly to support, inspire, and manage performance. Lead community driven b development initiatives through local events, marketing, and external collaboration. Implement new initiatives, securing buy in with your teams, and ensure successful integration into daily operations. Develop talent in area creating succession plans, identifying key skills, and fostering growth through targeted develop plans. Maintain focus on health, safety, and inclusivity across stores ensuring that they are welcoming and secure places for customers and crew. WHAT YOU'LL BRING TO FINISTERRE A natural leadership style with passion for retail and customer experience, with a proven track record for delivering results. 2 years experience in an Area Manager role Experience in collaborative environment where teams grow, innov, and succeed. A strategic thinking balancing long term objectives with hands on, tactical decisions. Proven experience in driving community led b development initiatives through impactful local marketing and event strategies. Strong communication and comfortable data, forecasting, and performance analysis. A value driven individual who embodies Finisterre ethos and dedicated to sustainability, Inclusivity, and responsible growth. A full clean driving licence and the ability to travel, including overnight stays Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based remotely with travel required. We'll invest in you with a competitive salary of £38,000-£42,000 plus a car and fuel allowance, dependent on skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop within a fast paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate within a diverse community of people with a shared mission. In return, we care for you through a range of initiatives and rewards, including: 25 days holiday per year, plus up to 8 UK bank holidays (prorated for part time employees). Additional holidays for length of service. Birthday day off. Up to 3 days of paid volunteering-we will support you in giving back to communities and causes. A discretionary bonus scheme based on company performance. A pension scheme with Nest. 60% product discount for personal and gift use. 30% friends and family product discount. Enhanced family leave policies to support growth. Life assurance with access to an online wellbeing platform that includes an employee assistance program, virtual GP appointments, digital gym, and a range of perks. Access to a range of wellbeing resources, including counselling, cycle to work, eye tests, and wellbeing activities. Regular company and team social events. Various discounts from our B Corp community. Access to our online learning library and company wide training sessions delivered by internal and external trainers to support continual development. An hour to spend in or by the sea every Tuesday followed by a Sea Tuesday company wide meeting. And so much more! Closing date: We'll interview as we go along , so we encourage early applications. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Nov 20, 2025
Full time
ABOUT THE ROLE As the Retail Area Manager, you will lead between stores within a wide geographical area from Edinburgh to Bristol and as far south as Poole, driving a customer first focus, collaborating with cross functional teams, you'll ensure seamless execution of plans. You will use insights from store performance to refine operations and guide improvements, ensuring every store delivers a top tier experience. Leading new store openings, you'll ensure every detail is in place to create exceptional first impressions for customers. Your role will also involve taking ownership of sales and cost forecasts, managing performance, and implementing strategies to meet operational standards. Regular store visits will allow you to inspire and support your teams in delivering excellent service. You will lead community driven initiatives to strengthen relationships with customers, while prioritising talent development, health, safety, and inclusivity to ensure your stores remain welcoming, secure spaces for all. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Perched a few hundred metres from the crashing Atlantic, our HQ at St. Agnes' Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people. Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create an environment where our people are valued and can thrive and grow with us. It's a buzzing place to work, and we are privileged to enjoy the natural environment and the ocean, daily. As we enter the next exciting stage of global growth, we are on the lookout to talented individuals to join our crew. If you are as passionate of the ocean as we e to be part, as proud of l authentic, you are persons that is part to part assemble and are advoc. (the text was truncated here). KEY RESPONSIBILITIES Planning: Drive continuous improvement initiatives in retail by creating, implementing and reviewing new ideas to support the head of retail's strategic direction. Set meaurable goals for your of area and the team for choose, s align to Finisterre's remot retail and business strategy. Collaborate across functions (stock, marketing, operations, and visual merchandising) to sure you area plans are seamlessly executed. Provide valuable insights on store, customer, and local high street performance to inform improvements and actions. Lead the charge for new store openings, ensuring every detail from recruitment to training and community engagemnt to is ready for launching. Commercial: Take ownership of building and managing area sales and cost forecats as part of the budgeting process. Deliver insightful analysis on area performance combining data driven decisions with your intuition to drive results. Provide commercial reporting for the area representing retail and your region in trade furoms. Ensure store teams align with operational guidelines and implement action plans where stores are underperformance. Team: Be present visiting stores weekly to support, inspire, and manage performance. Lead community driven b development initiatives through local events, marketing, and external collaboration. Implement new initiatives, securing buy in with your teams, and ensure successful integration into daily operations. Develop talent in area creating succession plans, identifying key skills, and fostering growth through targeted develop plans. Maintain focus on health, safety, and inclusivity across stores ensuring that they are welcoming and secure places for customers and crew. WHAT YOU'LL BRING TO FINISTERRE A natural leadership style with passion for retail and customer experience, with a proven track record for delivering results. 2 years experience in an Area Manager role Experience in collaborative environment where teams grow, innov, and succeed. A strategic thinking balancing long term objectives with hands on, tactical decisions. Proven experience in driving community led b development initiatives through impactful local marketing and event strategies. Strong communication and comfortable data, forecasting, and performance analysis. A value driven individual who embodies Finisterre ethos and dedicated to sustainability, Inclusivity, and responsible growth. A full clean driving licence and the ability to travel, including overnight stays Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based remotely with travel required. We'll invest in you with a competitive salary of £38,000-£42,000 plus a car and fuel allowance, dependent on skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop within a fast paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate within a diverse community of people with a shared mission. In return, we care for you through a range of initiatives and rewards, including: 25 days holiday per year, plus up to 8 UK bank holidays (prorated for part time employees). Additional holidays for length of service. Birthday day off. Up to 3 days of paid volunteering-we will support you in giving back to communities and causes. A discretionary bonus scheme based on company performance. A pension scheme with Nest. 60% product discount for personal and gift use. 30% friends and family product discount. Enhanced family leave policies to support growth. Life assurance with access to an online wellbeing platform that includes an employee assistance program, virtual GP appointments, digital gym, and a range of perks. Access to a range of wellbeing resources, including counselling, cycle to work, eye tests, and wellbeing activities. Regular company and team social events. Various discounts from our B Corp community. Access to our online learning library and company wide training sessions delivered by internal and external trainers to support continual development. An hour to spend in or by the sea every Tuesday followed by a Sea Tuesday company wide meeting. And so much more! Closing date: We'll interview as we go along , so we encourage early applications. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
We're learndirect - the UK's largest online learning provider. For 25 years, we've helped millions of learners transform their lives and careers through flexible, accessible education. From GCSEs, Degree Pathways and Access to HE Diplomas to accredited Dental Nursing and Animal Care qualifications - we're shaping the future of digital learning. With rapid growth underway, this is your chance to join a vibrant, target-led team that's changing the game in online education. What You'll Be Doing As a Sales Executive, you'll connect with motivated learners looking to invest in themselves. You'll: Handle inbound and outbound calls to warm leads (no cold calling). Understand each learner's goals and match them to the right course. Follow a consultative sales approach and FCA-compliant script. Enrol students onto their course and walk them through the full learning package. Work toward daily KPIs in a high-performing team. Deliver a world-class service by phone, email, live chat, and website enquiries. What You'll Get Uncapped commission - realistic OTE of £60,000+ Base salary + generous bonus scheme from day one Incentives: spot bonuses, team prizes, Amazon vouchers, and more Annual holiday + bank holidays + your birthday off Free course of your choice after probation Company pension scheme Vibrant, supportive culture with social events Working Hours Want a couple of mornings off during the week? Prefer earning extra through weekend shifts? You'll work full-time on a flexible rota that includes some evenings and weekends. Full availability is essential - this is a performance-driven role where high achievers thrive. What to Expect in the Hiring Process We keep it fast and focused: Initial screening call - Meet our Talent Acquisition & Trainer via MS Teams. We'll chat through your experience, attributes, and what drives you. Sales roleplay + values interview - Meet the Sales Management Team. Let us see your energy and approach in action. Offer and onboarding - If you're the right fit, we move quickly. A Few Final Words We're not just looking for staff - we're looking for future top performers. If you're ready to put in the effort, chase results, this is your chance to grow, with one of the UK's most forward-thinking education companies.
Nov 15, 2025
Full time
We're learndirect - the UK's largest online learning provider. For 25 years, we've helped millions of learners transform their lives and careers through flexible, accessible education. From GCSEs, Degree Pathways and Access to HE Diplomas to accredited Dental Nursing and Animal Care qualifications - we're shaping the future of digital learning. With rapid growth underway, this is your chance to join a vibrant, target-led team that's changing the game in online education. What You'll Be Doing As a Sales Executive, you'll connect with motivated learners looking to invest in themselves. You'll: Handle inbound and outbound calls to warm leads (no cold calling). Understand each learner's goals and match them to the right course. Follow a consultative sales approach and FCA-compliant script. Enrol students onto their course and walk them through the full learning package. Work toward daily KPIs in a high-performing team. Deliver a world-class service by phone, email, live chat, and website enquiries. What You'll Get Uncapped commission - realistic OTE of £60,000+ Base salary + generous bonus scheme from day one Incentives: spot bonuses, team prizes, Amazon vouchers, and more Annual holiday + bank holidays + your birthday off Free course of your choice after probation Company pension scheme Vibrant, supportive culture with social events Working Hours Want a couple of mornings off during the week? Prefer earning extra through weekend shifts? You'll work full-time on a flexible rota that includes some evenings and weekends. Full availability is essential - this is a performance-driven role where high achievers thrive. What to Expect in the Hiring Process We keep it fast and focused: Initial screening call - Meet our Talent Acquisition & Trainer via MS Teams. We'll chat through your experience, attributes, and what drives you. Sales roleplay + values interview - Meet the Sales Management Team. Let us see your energy and approach in action. Offer and onboarding - If you're the right fit, we move quickly. A Few Final Words We're not just looking for staff - we're looking for future top performers. If you're ready to put in the effort, chase results, this is your chance to grow, with one of the UK's most forward-thinking education companies.
Our client, a high profile organisation, urgently require an experienced Training Manager to lead and build a training team for their UK operation. In order to be successful, you will have the following background: Experienced Training Manager, with experience of building a team/department Develop training content/materials and deliver to both customers and internal staff Background within technical engineering, or experience of delivering technology based training services (Python, TypeScript, SQL) Experience within coaching or teaching will be highly beneficial SC Cleared Within this role you will be responsible for Building an in-person training team, delivering training as a service on deep-tech technology platforms Ownership of how this training is designed, delivered and scaled Turn training needs into structured learning experiences and ensuring that every course runs smoothly Coordinate the development of training materials and assets to ensure consistency and quality across courses Oversee the day to day delivery of in person training including briefing trainers, confirming they understand the content and ensuring smooth logistics Lead training sessions when required Build and maintain a pool of trainers capable of delivering high quality training Develop onboarding and ongoing development for trainers to support consistent, engaging and effective delivery Plan and manage trainer deployment for each course, ensuring the right resource is in place Work with customers to agree training modules, audiences and scheduling, in partnership with deployment leads This represents an excellent opportunity to secure a permanent role within a dynamic and high profile organisation. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Nov 10, 2025
Full time
Our client, a high profile organisation, urgently require an experienced Training Manager to lead and build a training team for their UK operation. In order to be successful, you will have the following background: Experienced Training Manager, with experience of building a team/department Develop training content/materials and deliver to both customers and internal staff Background within technical engineering, or experience of delivering technology based training services (Python, TypeScript, SQL) Experience within coaching or teaching will be highly beneficial SC Cleared Within this role you will be responsible for Building an in-person training team, delivering training as a service on deep-tech technology platforms Ownership of how this training is designed, delivered and scaled Turn training needs into structured learning experiences and ensuring that every course runs smoothly Coordinate the development of training materials and assets to ensure consistency and quality across courses Oversee the day to day delivery of in person training including briefing trainers, confirming they understand the content and ensuring smooth logistics Lead training sessions when required Build and maintain a pool of trainers capable of delivering high quality training Develop onboarding and ongoing development for trainers to support consistent, engaging and effective delivery Plan and manage trainer deployment for each course, ensuring the right resource is in place Work with customers to agree training modules, audiences and scheduling, in partnership with deployment leads This represents an excellent opportunity to secure a permanent role within a dynamic and high profile organisation. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Work for a Health Charity as a permanent Digital & Content Manager. Hybrid - Central London - £40,000 - £45,000 + benefits - Permanent. This is an exciting and substantial opportunity for a digital professional eager to make a real difference in the charities mission. As Digital & Content Manager, you'll play a pivotal role in shaping and delivering the charities digital presence, working within a small, agile charity where your ideas and actions will have immediate, visible impact. At the heart of this role is the development and execution of digital strategies that reach both UK and international audiences. You'll lead on digital projects from conception to delivery, ensuring they align with organisational goals and are managed with precision. This includes chairing cross-team meetings, providing regular updates, and collaborating with both internal colleagues and external stakeholders. You'll also contribute to wider campaigns, managing key components to ensure seamless and timely execution. This is a fantastic opportunity for someone who wants to flex their strategic muscles, try new approaches, and drive innovation in a supportive environment. A major focus of the role is leading the charities email marketing strategy. You'll use tools like Mailchimp to plan, create, test, and optimise campaigns, developing sophisticated segmentation and automation workflows. With a major supporter database consolidation project underway, you'll work closely with colleagues to translate data insights into targeted, engaging campaigns. Your mission: to revamp the charities email communications, making them fresh, warm and human - helping to guide supporters through a dynamic journey and deepening their engagement with the charity's mission. You'll also oversee the creation and maintenance of digital content, ensuring accessibility and a seamless user experience across devices. Working in a WordPress environment, you'll build and manage key landing pages and complex content areas, while supporting other teams to become more self-sufficient in content management. Your expertise will help set content best practices and troubleshoot challenges, ensuring consistency and quality across the charity's digital estate. What we look for Strategy development: Lead the creation, management, and delivery of digital projects and strategies, ensuring alignment with organisational goals and effective collaboration. Email marketing: Drive the organisation's email marketing strategy using Mailchimp, focusing on segmentation, automation, testing, and analytics to deliver engaging, targeted campaigns that support supporter journeys and organisational objectives. Digital content and web management: Oversee the development and maintenance of digital content and web properties, ensuring accessibility, user experience, and content best practice. Technical and analytics management: Lead on digital analytics and technical tools (Google Analytics and Tag Manager), to ensure tracking, insightful reporting, and digital improvement. Internal consultancy, support and administration: Act as an expert advisor and trainer for colleagues, providing guidance, support, and training in digital best practice. What we offer Salary: £40,000 - £45,000 + benefits Hybrid: 2 days per week currently (Tuesday and Wednesday or Thursday). 5 days week - 37.5 hours. Training and development + Employee assistance programme. Vaccination programme. Dog friendly office. Flexi-time scheme. Season ticket loan + Cycle to work scheme. Pension plan: 5%. Private healthcare and dental. Christmas & summer parties, dog friendly office, training and development opportunities.
Nov 01, 2025
Full time
Work for a Health Charity as a permanent Digital & Content Manager. Hybrid - Central London - £40,000 - £45,000 + benefits - Permanent. This is an exciting and substantial opportunity for a digital professional eager to make a real difference in the charities mission. As Digital & Content Manager, you'll play a pivotal role in shaping and delivering the charities digital presence, working within a small, agile charity where your ideas and actions will have immediate, visible impact. At the heart of this role is the development and execution of digital strategies that reach both UK and international audiences. You'll lead on digital projects from conception to delivery, ensuring they align with organisational goals and are managed with precision. This includes chairing cross-team meetings, providing regular updates, and collaborating with both internal colleagues and external stakeholders. You'll also contribute to wider campaigns, managing key components to ensure seamless and timely execution. This is a fantastic opportunity for someone who wants to flex their strategic muscles, try new approaches, and drive innovation in a supportive environment. A major focus of the role is leading the charities email marketing strategy. You'll use tools like Mailchimp to plan, create, test, and optimise campaigns, developing sophisticated segmentation and automation workflows. With a major supporter database consolidation project underway, you'll work closely with colleagues to translate data insights into targeted, engaging campaigns. Your mission: to revamp the charities email communications, making them fresh, warm and human - helping to guide supporters through a dynamic journey and deepening their engagement with the charity's mission. You'll also oversee the creation and maintenance of digital content, ensuring accessibility and a seamless user experience across devices. Working in a WordPress environment, you'll build and manage key landing pages and complex content areas, while supporting other teams to become more self-sufficient in content management. Your expertise will help set content best practices and troubleshoot challenges, ensuring consistency and quality across the charity's digital estate. What we look for Strategy development: Lead the creation, management, and delivery of digital projects and strategies, ensuring alignment with organisational goals and effective collaboration. Email marketing: Drive the organisation's email marketing strategy using Mailchimp, focusing on segmentation, automation, testing, and analytics to deliver engaging, targeted campaigns that support supporter journeys and organisational objectives. Digital content and web management: Oversee the development and maintenance of digital content and web properties, ensuring accessibility, user experience, and content best practice. Technical and analytics management: Lead on digital analytics and technical tools (Google Analytics and Tag Manager), to ensure tracking, insightful reporting, and digital improvement. Internal consultancy, support and administration: Act as an expert advisor and trainer for colleagues, providing guidance, support, and training in digital best practice. What we offer Salary: £40,000 - £45,000 + benefits Hybrid: 2 days per week currently (Tuesday and Wednesday or Thursday). 5 days week - 37.5 hours. Training and development + Employee assistance programme. Vaccination programme. Dog friendly office. Flexi-time scheme. Season ticket loan + Cycle to work scheme. Pension plan: 5%. Private healthcare and dental. Christmas & summer parties, dog friendly office, training and development opportunities.
The Customer Experience and Marketing team have an exciting opportunity for a Sales Coach to join the team. Working remotely, with frequent visits to London and national travel, you will convey your passion for conversion to our operations colleagues, supporting delivery of our Sales and Marketing Strategy. You will immerse yourself in our enquirer's journey, using customer insight, data and your knowledge of sales strategy to identify opportunities. Being a dynamic and influential sales professional, you will create and deliver compelling learning solutions both online and in person to drive high levels of occupancy in our care homes, improve conversion rates of those looking for a care home, and the conversion of residents on a short stay to permanent residency. Required skills and experience Demonstrable growth in commercial success as a result of creation and delivery of learning interventions Previous experience of working as a sales trainer, with a specialism of conversion A sound understanding of best in class sales practice & standards in a fast paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with overnight stays Have an understanding of sales strategies to apply to the Barchester customer journey. Role and responsibilities Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Identify key conversion points in our enquirer's journey and build and deliver training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials, such as online, in person and bite size modules, aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement both technical and skill based. Support a digital first approach, whilst offering a blended approach to training delivery working with the operators to understand best delivery method and fit to achieve commercial outcomes. Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one to one basis where required Rewards package £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
Oct 30, 2025
Full time
The Customer Experience and Marketing team have an exciting opportunity for a Sales Coach to join the team. Working remotely, with frequent visits to London and national travel, you will convey your passion for conversion to our operations colleagues, supporting delivery of our Sales and Marketing Strategy. You will immerse yourself in our enquirer's journey, using customer insight, data and your knowledge of sales strategy to identify opportunities. Being a dynamic and influential sales professional, you will create and deliver compelling learning solutions both online and in person to drive high levels of occupancy in our care homes, improve conversion rates of those looking for a care home, and the conversion of residents on a short stay to permanent residency. Required skills and experience Demonstrable growth in commercial success as a result of creation and delivery of learning interventions Previous experience of working as a sales trainer, with a specialism of conversion A sound understanding of best in class sales practice & standards in a fast paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with overnight stays Have an understanding of sales strategies to apply to the Barchester customer journey. Role and responsibilities Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Identify key conversion points in our enquirer's journey and build and deliver training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials, such as online, in person and bite size modules, aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement both technical and skill based. Support a digital first approach, whilst offering a blended approach to training delivery working with the operators to understand best delivery method and fit to achieve commercial outcomes. Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one to one basis where required Rewards package £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
The Customer Experience and Marketing team have an exciting opportunity for a Sales Coach to join the team. Working remotely, with frequent visits to London and national travel, you will convey your passion for conversion to our operations colleagues, supporting delivery of our Sales and Marketing Strategy. You will immerse yourself in our enquirer's journey, using customer insight, data and your knowledge of sales strategy to identify opportunities. Being a dynamic and influential sales professional, you will create and deliver compelling learning solutions both online and in person to drive high levels of occupancy in our care homes, improve conversion rates of those looking for a care home, and the conversion of residents on a short stay to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of creation and delivery of learning interventions Previous experience of working as a sales trainer, with a specialism of conversion A sound understanding of best-in-class sales practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with overnight stays Have an understanding of sales strategies to apply to the Barchester customer journey. Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Identify key conversion points in our enquirer's journey and build and deliver training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials, such as online, in person and bite size modules, aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement both technical and skill based. Support a digital first approach, whilst offering a blended approach to training delivery working with the operators to understand best delivery method and fit to achieve commercial outcomes. Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
Oct 30, 2025
Full time
The Customer Experience and Marketing team have an exciting opportunity for a Sales Coach to join the team. Working remotely, with frequent visits to London and national travel, you will convey your passion for conversion to our operations colleagues, supporting delivery of our Sales and Marketing Strategy. You will immerse yourself in our enquirer's journey, using customer insight, data and your knowledge of sales strategy to identify opportunities. Being a dynamic and influential sales professional, you will create and deliver compelling learning solutions both online and in person to drive high levels of occupancy in our care homes, improve conversion rates of those looking for a care home, and the conversion of residents on a short stay to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of creation and delivery of learning interventions Previous experience of working as a sales trainer, with a specialism of conversion A sound understanding of best-in-class sales practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with overnight stays Have an understanding of sales strategies to apply to the Barchester customer journey. Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Identify key conversion points in our enquirer's journey and build and deliver training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials, such as online, in person and bite size modules, aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement both technical and skill based. Support a digital first approach, whilst offering a blended approach to training delivery working with the operators to understand best delivery method and fit to achieve commercial outcomes. Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
