An exciting opportunity to join the Southwell Music Festival team as General Manager. The General Manager is the key executive role at Southwell Music Festival, responsible for leading, coordinating and administering all aspects of the Festival's planning and delivery. This is a dynamic, hands-on leadership position, working closely with the Artistic Director, Board of Trustees, Volunteer Festival Committee and a dedicated team of staff and volunteers. The role encompasses artistic and logistical planning, finance and fundraising, volunteer coordination, event management and partnership development. It requires an exceptional communicator and organiser with entrepreneurial flair, a collaborative spirit and a passion for the arts. The General Manager will ensure the smooth and successful running of the Festival's August programme, Christmas Concert and related year-round activities. During the Festival week, the postholder will play a central, visible and high-energy role, ensuring all events are delivered to the highest standards. Location: Remote, with regular travel to Southwell, Nottinghamshire (at least twice per month). Contribution towards travel to Southwell to be negotiated with Trustees. Salary: £38,000 (pro rata) Hours: Part-time (0.5 FTE, 2.5 days per week, with variable workload across the year) Reports to: Trustee Executive Group (Chair, Vice Chair, Finance Trustee) and Board of Trustees Responsible for: Freelance staff including the Festival & Artist Administrator, Finance Officer, Marketing & Digital Comms Consultant and seasonal festival staff, including our young Festival Maker Apprentices. Oversees Volunteer Festival Committee and festival volunteers. Base: The Festival Hub, Trebeck Hall, Southwell Minster NG25 0HD (during the Festival period) Application process We welcome applications from candidates of all backgrounds and experiences who demonstrate drive, creativity and a commitment to Southwell Music Festival's values. To apply: Complete the Application Questions provided (available in the Job Description and Recruitment Pack) Please include contact details for two referees, indicating whether they may be approached before interview. Closing Date: 1 December 2025, 5pm First Round Interviews: During w/c 8 December 2025 (via Zoom) Second Round Interviews: Morning of Tuesday 16 December (in-person, Southwell, Nottinghamshire)
Nov 21, 2025
Full time
An exciting opportunity to join the Southwell Music Festival team as General Manager. The General Manager is the key executive role at Southwell Music Festival, responsible for leading, coordinating and administering all aspects of the Festival's planning and delivery. This is a dynamic, hands-on leadership position, working closely with the Artistic Director, Board of Trustees, Volunteer Festival Committee and a dedicated team of staff and volunteers. The role encompasses artistic and logistical planning, finance and fundraising, volunteer coordination, event management and partnership development. It requires an exceptional communicator and organiser with entrepreneurial flair, a collaborative spirit and a passion for the arts. The General Manager will ensure the smooth and successful running of the Festival's August programme, Christmas Concert and related year-round activities. During the Festival week, the postholder will play a central, visible and high-energy role, ensuring all events are delivered to the highest standards. Location: Remote, with regular travel to Southwell, Nottinghamshire (at least twice per month). Contribution towards travel to Southwell to be negotiated with Trustees. Salary: £38,000 (pro rata) Hours: Part-time (0.5 FTE, 2.5 days per week, with variable workload across the year) Reports to: Trustee Executive Group (Chair, Vice Chair, Finance Trustee) and Board of Trustees Responsible for: Freelance staff including the Festival & Artist Administrator, Finance Officer, Marketing & Digital Comms Consultant and seasonal festival staff, including our young Festival Maker Apprentices. Oversees Volunteer Festival Committee and festival volunteers. Base: The Festival Hub, Trebeck Hall, Southwell Minster NG25 0HD (during the Festival period) Application process We welcome applications from candidates of all backgrounds and experiences who demonstrate drive, creativity and a commitment to Southwell Music Festival's values. To apply: Complete the Application Questions provided (available in the Job Description and Recruitment Pack) Please include contact details for two referees, indicating whether they may be approached before interview. Closing Date: 1 December 2025, 5pm First Round Interviews: During w/c 8 December 2025 (via Zoom) Second Round Interviews: Morning of Tuesday 16 December (in-person, Southwell, Nottinghamshire)
Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in London, UK. We've built and scaled the world's first 3D AI analytics & insights platform for the largest industry on earth- construction . Our cutting-edge softwareautomates quality verification, manufacturing-style quantity tracking, construction progress, and predictive risks in hours, generatingintelligent digital twins previously missing from construction.This empowersglobal enterprise customers to access timely, connected insights, make informeddecisions, and eliminate problems with speed, saving billions in cost, time, labor, and CO2 emissions . We are on a mission to build a global category leader that createssubstantialvalue for our customers, the planet and the global population as 40% of the world's CO2 originates from the $15Tn Construction industry.To achievethis vision, we set ambitious goals, work hard as a team, and believe that anything is possible! Fueled by our exponential growth and market demand, we are seeking to adda growth-minded,result-oriented andcustomer-focused Commercial & Strategy Manager to join ourteam. In this role, you will develop compelling winplansandwork alongsidediverse construction ℜ estate stakeholderstounderstand their needs, demo the product andanswer their questions. You will forge strong relationships andmanagethe successful delivery of customer deployments throughout the entire lifecycle (setup, execution, expansion), ensuring that the maximum value is created,andcustomers continue to expand their Contilio useacrosstheir organizations and different user groups. This roles offers a package that includes base salary, variable (linked to commercial KPIs) andequity options , as wellas the opportunity to take on more responsibility as we grow our team and global footprint. Preference for candidates withUK work authorization, though we are able to sponsor the exceptional candidate. What you'll do: 1) Sales and Business DevelopmentSupport Create,present, and maintainhigh-quality sales presentations, account winplans, proposals, contracts and other key material required for sales and customer delivery/success. Conduct productdemos, answer key product/techquestions, and ensure that customers have an up-to-date knowledge of new products, features and Contilio's value proposition. Proactively generate leads and promote the Contilio brand and our products by attending events, meetings, calls, etc. 2) Customer Delivery &Success Ownership You have an ownership and value creation mindset:you develop and execute customer delivery planswith agility and the customerin mind, ensuringthat our customersare onboarded, serviced, and expanded with care Proactively identify and resolve issues/risks,collect feedback and triage new feature requests on behalf of each customer and different user groups Continuously demonstrate the value of Contilio to customers and identify, support, and accelerate upselland cross-sell opportunities in collaboration with the the account managers, or on your own. 3) Strategy & Operations Develop and maintain a deep understanding of the construction industry, market trends, competition, and our product and customer success best practices, turning them into measurable customer success strategies, processes and KPIs. Maintain an accurate and up-to-date record of customer interactions in our CRM and account plans and meet and exceed your success/net revenue retention KPIs. Min 6years ofconstruction(or related industries)ANDcommercial experience(management consulting, corporate development/strategy, etc.), or experience working as a SaaS sales engineer or success/delivery manager in Contech, Proptech, etc. Strong analytical andstrategicskills, includingthe ability to develop structured material and conduct high-quality presentations and product demo's to different buyer groups, ranging fromengineers andproject managers to senior executives. Deep knowledge of construction management processes and software, and proficiencyinHubSpot, PowerPoint, Excel, other related tools. Native Levelcommunication (both written & verbal) and stakeholder management skills, including a proven track record of working with, influencing,presenting to, and managing cross-functional and senior stakeholder groups. Strong commercial acumen, enabling you to wear different hats and comfortably work with a wide range ofcomplex documents and topics, includingconstruction, financial models, business cases, proposals, contracts, and processes. Excellent project management skills, with the ability to execute and manage complex tasks with agility and autonomy. You thrive in fast-paced, hands-on and evolving enviroments Any of the following is a plus: Prior experience in Contech or Proptech, and exposure to Enterprise B2B SaaS product sales, and/or supply chain strategy & operations. Bachelor's degree in Civil, Mechanical, Electrical engineering,and an MBA from a top school. Fluency in a second language, including German, Arabic or French. The drive to challenge yourself and the status quo to bring about positive impact. Deep familiarity with HubSpot and Apollo. How to apply: Please provide a CV, a short statement highlighting your motivations, the value you'll bring to the team, and your construction and commercial experirnce. Please also confirm your UK work authorization status. Due to a high number of applications, only shortlisted candidates will be contacted. IdeaLondon, 69 Wilson Street, London, EC2A 2BB, UK Sign up for our newsletter to stay up to date on Contilio's news
Nov 21, 2025
Full time
Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in London, UK. We've built and scaled the world's first 3D AI analytics & insights platform for the largest industry on earth- construction . Our cutting-edge softwareautomates quality verification, manufacturing-style quantity tracking, construction progress, and predictive risks in hours, generatingintelligent digital twins previously missing from construction.This empowersglobal enterprise customers to access timely, connected insights, make informeddecisions, and eliminate problems with speed, saving billions in cost, time, labor, and CO2 emissions . We are on a mission to build a global category leader that createssubstantialvalue for our customers, the planet and the global population as 40% of the world's CO2 originates from the $15Tn Construction industry.To achievethis vision, we set ambitious goals, work hard as a team, and believe that anything is possible! Fueled by our exponential growth and market demand, we are seeking to adda growth-minded,result-oriented andcustomer-focused Commercial & Strategy Manager to join ourteam. In this role, you will develop compelling winplansandwork alongsidediverse construction ℜ estate stakeholderstounderstand their needs, demo the product andanswer their questions. You will forge strong relationships andmanagethe successful delivery of customer deployments throughout the entire lifecycle (setup, execution, expansion), ensuring that the maximum value is created,andcustomers continue to expand their Contilio useacrosstheir organizations and different user groups. This roles offers a package that includes base salary, variable (linked to commercial KPIs) andequity options , as wellas the opportunity to take on more responsibility as we grow our team and global footprint. Preference for candidates withUK work authorization, though we are able to sponsor the exceptional candidate. What you'll do: 1) Sales and Business DevelopmentSupport Create,present, and maintainhigh-quality sales presentations, account winplans, proposals, contracts and other key material required for sales and customer delivery/success. Conduct productdemos, answer key product/techquestions, and ensure that customers have an up-to-date knowledge of new products, features and Contilio's value proposition. Proactively generate leads and promote the Contilio brand and our products by attending events, meetings, calls, etc. 2) Customer Delivery &Success Ownership You have an ownership and value creation mindset:you develop and execute customer delivery planswith agility and the customerin mind, ensuringthat our customersare onboarded, serviced, and expanded with care Proactively identify and resolve issues/risks,collect feedback and triage new feature requests on behalf of each customer and different user groups Continuously demonstrate the value of Contilio to customers and identify, support, and accelerate upselland cross-sell opportunities in collaboration with the the account managers, or on your own. 3) Strategy & Operations Develop and maintain a deep understanding of the construction industry, market trends, competition, and our product and customer success best practices, turning them into measurable customer success strategies, processes and KPIs. Maintain an accurate and up-to-date record of customer interactions in our CRM and account plans and meet and exceed your success/net revenue retention KPIs. Min 6years ofconstruction(or related industries)ANDcommercial experience(management consulting, corporate development/strategy, etc.), or experience working as a SaaS sales engineer or success/delivery manager in Contech, Proptech, etc. Strong analytical andstrategicskills, includingthe ability to develop structured material and conduct high-quality presentations and product demo's to different buyer groups, ranging fromengineers andproject managers to senior executives. Deep knowledge of construction management processes and software, and proficiencyinHubSpot, PowerPoint, Excel, other related tools. Native Levelcommunication (both written & verbal) and stakeholder management skills, including a proven track record of working with, influencing,presenting to, and managing cross-functional and senior stakeholder groups. Strong commercial acumen, enabling you to wear different hats and comfortably work with a wide range ofcomplex documents and topics, includingconstruction, financial models, business cases, proposals, contracts, and processes. Excellent project management skills, with the ability to execute and manage complex tasks with agility and autonomy. You thrive in fast-paced, hands-on and evolving enviroments Any of the following is a plus: Prior experience in Contech or Proptech, and exposure to Enterprise B2B SaaS product sales, and/or supply chain strategy & operations. Bachelor's degree in Civil, Mechanical, Electrical engineering,and an MBA from a top school. Fluency in a second language, including German, Arabic or French. The drive to challenge yourself and the status quo to bring about positive impact. Deep familiarity with HubSpot and Apollo. How to apply: Please provide a CV, a short statement highlighting your motivations, the value you'll bring to the team, and your construction and commercial experirnce. Please also confirm your UK work authorization status. Due to a high number of applications, only shortlisted candidates will be contacted. IdeaLondon, 69 Wilson Street, London, EC2A 2BB, UK Sign up for our newsletter to stay up to date on Contilio's news
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking click apply for full job details
Nov 20, 2025
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking click apply for full job details
At Haiilo, we're all about making work feel more connected and meaningful. More than 3.5 million employees at companies like L'Oreal, Rabobank, and Ritter Sport use our digital home for social intranet, communications, employee advocacy and insights to stay informed, engaged, and heard. From company updates to employee advocacy and insights, we make it easier for organizations to reach their people and build a culture where everyone feels valued. We're now looking for a Partner Manager to help build a sustainable partner network for our international business. In this pivotal role, you'll be responsible for developing strong relationships with strategic partners who generate pipeline, advise clients, and implement customer projects, ensuring our UK clients have dedicated local support. We're looking for: 2-4 years of experience in partner or channel management, ideally in B2B SaaS or HR tech. You are a hungry self starter who thinks outside of the box with a hands on mentality and the ability to build programs from scratch. You have strong relationship building, negotiation, and communication skills that enable you to develop and maintain successful partnerships. You like working collaboratively and effectively across international teams. Fluent in English and based in Manchester or in commutable distance. What you'll do: Develop and execute the UK partner strategy in line with Haiilo's Go-to-Market approach. Identify, recruit, and onboard new partners while ensuring effective enablement and collaboration. Build and nurture strong, long term relationships with key stakeholders to drive successful partnerships. Monitor and assess partner performance, implement improvements, and ensure mutual growth and value creation. Coordinate closely with Sales, Marketing, GTM, and Customer Success to align partner activities and training. Gather and act on partner feedback, and represent Haiilo at industry and partner events to strengthen market presence. What you'll get: Flexibility & Teamwork: We require you to work on site at least 1 day/week, with Wednesdays as the designated in office day. While Wednesday is the minimum, we recommend spending 2 (or more) days in the office each week Company Vibe: We value spending time together, so you'll get to join regular team socials, themed afterworks (e.g. Pride Month, Cultural Awareness Month, etc.), in person workshops, and our annual company week in Hamburg Growth: At Haiilo, we are passionate about personal and professional growth. Our leadership is dedicated to helping you improve every day, through individual and group workshop sessions, financial support for training, conferences, books, etc. and external learning resources (e.g. access to Blinkist) Time off: We offer 25 vacation days to take some well deserved time off. Plus all locations get 2 annual company wide self care days on top of the normal vacation days (because we love what we do, but we also love a healthy work life balance!) Health & wellbeing: To promote physical and mental wellbeing, we not only offer health insurance for all locations and a discount for sport memberships but also access to Nilo.health. 'Cause healthy employees = happy employer! Sustainability: We only have one planet: We understand the importance of sustainability. We are a carbon neutral company, our merch is sustainable and we offer exclusive discounts for sustainable brands through FutureBens Diversity & Inclusion: We are committed to a diverse and inclusive environment. As an international and multicultural team with our different skills, ideas and experiences, we actively work to represent and promote diversity in the company
Nov 20, 2025
Full time
At Haiilo, we're all about making work feel more connected and meaningful. More than 3.5 million employees at companies like L'Oreal, Rabobank, and Ritter Sport use our digital home for social intranet, communications, employee advocacy and insights to stay informed, engaged, and heard. From company updates to employee advocacy and insights, we make it easier for organizations to reach their people and build a culture where everyone feels valued. We're now looking for a Partner Manager to help build a sustainable partner network for our international business. In this pivotal role, you'll be responsible for developing strong relationships with strategic partners who generate pipeline, advise clients, and implement customer projects, ensuring our UK clients have dedicated local support. We're looking for: 2-4 years of experience in partner or channel management, ideally in B2B SaaS or HR tech. You are a hungry self starter who thinks outside of the box with a hands on mentality and the ability to build programs from scratch. You have strong relationship building, negotiation, and communication skills that enable you to develop and maintain successful partnerships. You like working collaboratively and effectively across international teams. Fluent in English and based in Manchester or in commutable distance. What you'll do: Develop and execute the UK partner strategy in line with Haiilo's Go-to-Market approach. Identify, recruit, and onboard new partners while ensuring effective enablement and collaboration. Build and nurture strong, long term relationships with key stakeholders to drive successful partnerships. Monitor and assess partner performance, implement improvements, and ensure mutual growth and value creation. Coordinate closely with Sales, Marketing, GTM, and Customer Success to align partner activities and training. Gather and act on partner feedback, and represent Haiilo at industry and partner events to strengthen market presence. What you'll get: Flexibility & Teamwork: We require you to work on site at least 1 day/week, with Wednesdays as the designated in office day. While Wednesday is the minimum, we recommend spending 2 (or more) days in the office each week Company Vibe: We value spending time together, so you'll get to join regular team socials, themed afterworks (e.g. Pride Month, Cultural Awareness Month, etc.), in person workshops, and our annual company week in Hamburg Growth: At Haiilo, we are passionate about personal and professional growth. Our leadership is dedicated to helping you improve every day, through individual and group workshop sessions, financial support for training, conferences, books, etc. and external learning resources (e.g. access to Blinkist) Time off: We offer 25 vacation days to take some well deserved time off. Plus all locations get 2 annual company wide self care days on top of the normal vacation days (because we love what we do, but we also love a healthy work life balance!) Health & wellbeing: To promote physical and mental wellbeing, we not only offer health insurance for all locations and a discount for sport memberships but also access to Nilo.health. 'Cause healthy employees = happy employer! Sustainability: We only have one planet: We understand the importance of sustainability. We are a carbon neutral company, our merch is sustainable and we offer exclusive discounts for sustainable brands through FutureBens Diversity & Inclusion: We are committed to a diverse and inclusive environment. As an international and multicultural team with our different skills, ideas and experiences, we actively work to represent and promote diversity in the company
Senior Digital Trading Manager Location: Nottinghamshire (Hybrid Working) Salary: £55,000 - £65,000 + Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands click apply for full job details
Nov 20, 2025
Full time
Senior Digital Trading Manager Location: Nottinghamshire (Hybrid Working) Salary: £55,000 - £65,000 + Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands click apply for full job details
Overview This is a hybrid role based at our Hereford office. We are looking for a Marketing Coordinator who will lead on coordination of global events, support on web and social channels, and support marketing operations. The Role The Finance Business Partner - Projects will be responsible for the financial management and reporting of assigned projects, ensuring accurate tracking of costs, budgets, revenues, and forecasts. This role supports project managers and senior stakeholders by providing clear financial insight, helping drive informed decision-making and ensuring compliance with company policies and accounting standards. This role will report to the Group Finance Director and will be based in our Hereford office. Responsibilities Develop and maintain project budgets, forecasts, and cash flow projections. Monitor actual costs vs. budget, identifying risks, opportunities, and corrective actions. Provide clear reporting on project financial performance, including KPIs, variances, and trend analysis. Present financial results, forecasts, and recommendations to senior stakeholders. Translate complex financial data into clear, actionable insights for non-finance stakeholders. Ensure adherence to corporate financial policies, governance frameworks, and reporting standards. Ensure all project costs are recorded accurately and in line with accounting standards. Support project stage reviews, ensuring sound financial justification at each milestone. Assist with internal and external audits related to projects. Oversee project invoicing and revenue recognition in line with contractual milestones. Track accounts receivable related to projects and follow up on outstanding payments. Act as a trusted advisor to project managers and senior stakeholders. Influence project decision-making through clear financial insight and challenge. Support reviewing commercial terms and contracts to ensure profitability and risk mitigation. Identify opportunities to improve margins, optimise costs, and increase project value. Champion enhancements to project financial processes, reporting, and tools. Drive adoption of digital solutions and automation to improve efficiency and visibility. Qualifications and Skills Part-qualified or qualified accountant (ACA/ACCA/CIMA) preferred. Previous experience in project accounting, management accounting, or FP&A. Experience working in a project-driven services environment (marine, engineering, construction, IT, professional services, etc.) is highly desirable. Strong financial systems knowledge and ability to work with complex data sets. Terms and Conditions Salary: £35,000.00-£55,000.00 per year (Commensurate with experience) Working hours: 08:30am to 17:30pm Monday to Friday - Hybrid 3 days in the office and 2 days remote. Job type: Full time, Permanent Private Medical Insurance, Referral Bonus, Eye Care, Discount Card, Techscheme, Cyclescheme, Discounted Gym Membership, Wellness & Fitness, Employee Assistance Programme, Pension, Enhanced Maternity and Paternity Pay. And much more! The Job Description for this post will be subject to routine review and revision in order to meet the developmental requirements of the company. The post holder may be required to undertake additional appropriate duties as directed and required.
Nov 20, 2025
Full time
Overview This is a hybrid role based at our Hereford office. We are looking for a Marketing Coordinator who will lead on coordination of global events, support on web and social channels, and support marketing operations. The Role The Finance Business Partner - Projects will be responsible for the financial management and reporting of assigned projects, ensuring accurate tracking of costs, budgets, revenues, and forecasts. This role supports project managers and senior stakeholders by providing clear financial insight, helping drive informed decision-making and ensuring compliance with company policies and accounting standards. This role will report to the Group Finance Director and will be based in our Hereford office. Responsibilities Develop and maintain project budgets, forecasts, and cash flow projections. Monitor actual costs vs. budget, identifying risks, opportunities, and corrective actions. Provide clear reporting on project financial performance, including KPIs, variances, and trend analysis. Present financial results, forecasts, and recommendations to senior stakeholders. Translate complex financial data into clear, actionable insights for non-finance stakeholders. Ensure adherence to corporate financial policies, governance frameworks, and reporting standards. Ensure all project costs are recorded accurately and in line with accounting standards. Support project stage reviews, ensuring sound financial justification at each milestone. Assist with internal and external audits related to projects. Oversee project invoicing and revenue recognition in line with contractual milestones. Track accounts receivable related to projects and follow up on outstanding payments. Act as a trusted advisor to project managers and senior stakeholders. Influence project decision-making through clear financial insight and challenge. Support reviewing commercial terms and contracts to ensure profitability and risk mitigation. Identify opportunities to improve margins, optimise costs, and increase project value. Champion enhancements to project financial processes, reporting, and tools. Drive adoption of digital solutions and automation to improve efficiency and visibility. Qualifications and Skills Part-qualified or qualified accountant (ACA/ACCA/CIMA) preferred. Previous experience in project accounting, management accounting, or FP&A. Experience working in a project-driven services environment (marine, engineering, construction, IT, professional services, etc.) is highly desirable. Strong financial systems knowledge and ability to work with complex data sets. Terms and Conditions Salary: £35,000.00-£55,000.00 per year (Commensurate with experience) Working hours: 08:30am to 17:30pm Monday to Friday - Hybrid 3 days in the office and 2 days remote. Job type: Full time, Permanent Private Medical Insurance, Referral Bonus, Eye Care, Discount Card, Techscheme, Cyclescheme, Discounted Gym Membership, Wellness & Fitness, Employee Assistance Programme, Pension, Enhanced Maternity and Paternity Pay. And much more! The Job Description for this post will be subject to routine review and revision in order to meet the developmental requirements of the company. The post holder may be required to undertake additional appropriate duties as directed and required.
About the role We're looking for a Digital Marketing Manager to join us here in our Walsall office, on a hybrid working pattern, to lead our digital experience, showcasing our products and driving footfall to our stores. You'll be an expert at SEO and know how to make our digital shop window stand out against our competitors, with the support of a Digital Executive, you'll manage the approach click apply for full job details
Nov 20, 2025
Full time
About the role We're looking for a Digital Marketing Manager to join us here in our Walsall office, on a hybrid working pattern, to lead our digital experience, showcasing our products and driving footfall to our stores. You'll be an expert at SEO and know how to make our digital shop window stand out against our competitors, with the support of a Digital Executive, you'll manage the approach click apply for full job details
Enterprise Sales Executive / Business Development Manager £30K-£40K Basic £70K+ OTE (uncapped commission) Location: Preference for Peterborough area - flexible Join crooton as a crucial New Business Hunter, selling our cutting-edge Digital Marketing and Recruitment Solutions (crooton & soop) to large enterprise clients globally click apply for full job details
Nov 20, 2025
Full time
Enterprise Sales Executive / Business Development Manager £30K-£40K Basic £70K+ OTE (uncapped commission) Location: Preference for Peterborough area - flexible Join crooton as a crucial New Business Hunter, selling our cutting-edge Digital Marketing and Recruitment Solutions (crooton & soop) to large enterprise clients globally click apply for full job details
ABOUT THE ROLE As the Retail Area Manager, you will lead between stores within a wide geographical area from Edinburgh to Bristol and as far south as Poole, driving a customer first focus, collaborating with cross functional teams, you'll ensure seamless execution of plans. You will use insights from store performance to refine operations and guide improvements, ensuring every store delivers a top tier experience. Leading new store openings, you'll ensure every detail is in place to create exceptional first impressions for customers. Your role will also involve taking ownership of sales and cost forecasts, managing performance, and implementing strategies to meet operational standards. Regular store visits will allow you to inspire and support your teams in delivering excellent service. You will lead community driven initiatives to strengthen relationships with customers, while prioritising talent development, health, safety, and inclusivity to ensure your stores remain welcoming, secure spaces for all. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Perched a few hundred metres from the crashing Atlantic, our HQ at St. Agnes' Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people. Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create an environment where our people are valued and can thrive and grow with us. It's a buzzing place to work, and we are privileged to enjoy the natural environment and the ocean, daily. As we enter the next exciting stage of global growth, we are on the lookout to talented individuals to join our crew. If you are as passionate of the ocean as we e to be part, as proud of l authentic, you are persons that is part to part assemble and are advoc. (the text was truncated here). KEY RESPONSIBILITIES Planning: Drive continuous improvement initiatives in retail by creating, implementing and reviewing new ideas to support the head of retail's strategic direction. Set meaurable goals for your of area and the team for choose, s align to Finisterre's remot retail and business strategy. Collaborate across functions (stock, marketing, operations, and visual merchandising) to sure you area plans are seamlessly executed. Provide valuable insights on store, customer, and local high street performance to inform improvements and actions. Lead the charge for new store openings, ensuring every detail from recruitment to training and community engagemnt to is ready for launching. Commercial: Take ownership of building and managing area sales and cost forecats as part of the budgeting process. Deliver insightful analysis on area performance combining data driven decisions with your intuition to drive results. Provide commercial reporting for the area representing retail and your region in trade furoms. Ensure store teams align with operational guidelines and implement action plans where stores are underperformance. Team: Be present visiting stores weekly to support, inspire, and manage performance. Lead community driven b development initiatives through local events, marketing, and external collaboration. Implement new initiatives, securing buy in with your teams, and ensure successful integration into daily operations. Develop talent in area creating succession plans, identifying key skills, and fostering growth through targeted develop plans. Maintain focus on health, safety, and inclusivity across stores ensuring that they are welcoming and secure places for customers and crew. WHAT YOU'LL BRING TO FINISTERRE A natural leadership style with passion for retail and customer experience, with a proven track record for delivering results. 2 years experience in an Area Manager role Experience in collaborative environment where teams grow, innov, and succeed. A strategic thinking balancing long term objectives with hands on, tactical decisions. Proven experience in driving community led b development initiatives through impactful local marketing and event strategies. Strong communication and comfortable data, forecasting, and performance analysis. A value driven individual who embodies Finisterre ethos and dedicated to sustainability, Inclusivity, and responsible growth. A full clean driving licence and the ability to travel, including overnight stays Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based remotely with travel required. We'll invest in you with a competitive salary of £38,000-£42,000 plus a car and fuel allowance, dependent on skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop within a fast paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate within a diverse community of people with a shared mission. In return, we care for you through a range of initiatives and rewards, including: 25 days holiday per year, plus up to 8 UK bank holidays (prorated for part time employees). Additional holidays for length of service. Birthday day off. Up to 3 days of paid volunteering-we will support you in giving back to communities and causes. A discretionary bonus scheme based on company performance. A pension scheme with Nest. 60% product discount for personal and gift use. 30% friends and family product discount. Enhanced family leave policies to support growth. Life assurance with access to an online wellbeing platform that includes an employee assistance program, virtual GP appointments, digital gym, and a range of perks. Access to a range of wellbeing resources, including counselling, cycle to work, eye tests, and wellbeing activities. Regular company and team social events. Various discounts from our B Corp community. Access to our online learning library and company wide training sessions delivered by internal and external trainers to support continual development. An hour to spend in or by the sea every Tuesday followed by a Sea Tuesday company wide meeting. And so much more! Closing date: We'll interview as we go along , so we encourage early applications. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Nov 20, 2025
Full time
ABOUT THE ROLE As the Retail Area Manager, you will lead between stores within a wide geographical area from Edinburgh to Bristol and as far south as Poole, driving a customer first focus, collaborating with cross functional teams, you'll ensure seamless execution of plans. You will use insights from store performance to refine operations and guide improvements, ensuring every store delivers a top tier experience. Leading new store openings, you'll ensure every detail is in place to create exceptional first impressions for customers. Your role will also involve taking ownership of sales and cost forecasts, managing performance, and implementing strategies to meet operational standards. Regular store visits will allow you to inspire and support your teams in delivering excellent service. You will lead community driven initiatives to strengthen relationships with customers, while prioritising talent development, health, safety, and inclusivity to ensure your stores remain welcoming, secure spaces for all. ABOUT FINISTERRE Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition. Perched a few hundred metres from the crashing Atlantic, our HQ at St. Agnes' Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people. Our people are at the very heart of the Finisterre brand, wherever they may be in the world, sharing our values and vision to make the world a better place. Culture and team are everything here. We take care to create an environment where our people are valued and can thrive and grow with us. It's a buzzing place to work, and we are privileged to enjoy the natural environment and the ocean, daily. As we enter the next exciting stage of global growth, we are on the lookout to talented individuals to join our crew. If you are as passionate of the ocean as we e to be part, as proud of l authentic, you are persons that is part to part assemble and are advoc. (the text was truncated here). KEY RESPONSIBILITIES Planning: Drive continuous improvement initiatives in retail by creating, implementing and reviewing new ideas to support the head of retail's strategic direction. Set meaurable goals for your of area and the team for choose, s align to Finisterre's remot retail and business strategy. Collaborate across functions (stock, marketing, operations, and visual merchandising) to sure you area plans are seamlessly executed. Provide valuable insights on store, customer, and local high street performance to inform improvements and actions. Lead the charge for new store openings, ensuring every detail from recruitment to training and community engagemnt to is ready for launching. Commercial: Take ownership of building and managing area sales and cost forecats as part of the budgeting process. Deliver insightful analysis on area performance combining data driven decisions with your intuition to drive results. Provide commercial reporting for the area representing retail and your region in trade furoms. Ensure store teams align with operational guidelines and implement action plans where stores are underperformance. Team: Be present visiting stores weekly to support, inspire, and manage performance. Lead community driven b development initiatives through local events, marketing, and external collaboration. Implement new initiatives, securing buy in with your teams, and ensure successful integration into daily operations. Develop talent in area creating succession plans, identifying key skills, and fostering growth through targeted develop plans. Maintain focus on health, safety, and inclusivity across stores ensuring that they are welcoming and secure places for customers and crew. WHAT YOU'LL BRING TO FINISTERRE A natural leadership style with passion for retail and customer experience, with a proven track record for delivering results. 2 years experience in an Area Manager role Experience in collaborative environment where teams grow, innov, and succeed. A strategic thinking balancing long term objectives with hands on, tactical decisions. Proven experience in driving community led b development initiatives through impactful local marketing and event strategies. Strong communication and comfortable data, forecasting, and performance analysis. A value driven individual who embodies Finisterre ethos and dedicated to sustainability, Inclusivity, and responsible growth. A full clean driving licence and the ability to travel, including overnight stays Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU'LL RECEIVE FROM FINISTERRE We are offering a full time, permanent contract, based remotely with travel required. We'll invest in you with a competitive salary of £38,000-£42,000 plus a car and fuel allowance, dependent on skills and experience. But it's not just a job. At Finisterre, we provide an opportunity to grow and develop within a fast paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate within a diverse community of people with a shared mission. In return, we care for you through a range of initiatives and rewards, including: 25 days holiday per year, plus up to 8 UK bank holidays (prorated for part time employees). Additional holidays for length of service. Birthday day off. Up to 3 days of paid volunteering-we will support you in giving back to communities and causes. A discretionary bonus scheme based on company performance. A pension scheme with Nest. 60% product discount for personal and gift use. 30% friends and family product discount. Enhanced family leave policies to support growth. Life assurance with access to an online wellbeing platform that includes an employee assistance program, virtual GP appointments, digital gym, and a range of perks. Access to a range of wellbeing resources, including counselling, cycle to work, eye tests, and wellbeing activities. Regular company and team social events. Various discounts from our B Corp community. Access to our online learning library and company wide training sessions delivered by internal and external trainers to support continual development. An hour to spend in or by the sea every Tuesday followed by a Sea Tuesday company wide meeting. And so much more! Closing date: We'll interview as we go along , so we encourage early applications. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Junior Account Manager Full-time Hybrid Competitive salary + benefits Are you organised, proactive and great with people? Looking to grow your career in account management within a supportive, fast-paced business? Our client a well-established, specialist provider of outsourced financial and operational services is expanding and now seeking a driven Junior Account Manager to join their thriving team. This organisation partners with a wide range of UK businesses and is known for its reliable service, collaborative culture and commitment to client success. They work closely with recruitment agencies, contractor payroll providers and wider financial services firms so experience in any of these environments is especially valuable. The Role You ll play a key part in keeping client accounts running smoothly. Working closely with the Account Manager, you ll support day-to-day service delivery, maintain strong relationships, and ensure all administrative, communication and reporting processes are completed accurately and on time. This is a hands-on role where you ll liaise regularly with clients, the operations team and internal departments perfect for someone who loves staying organised, building rapport, and solving problems before they become issues. What You ll Do Support the Account Manager in delivering an outstanding client experience Act as a secondary point of contact for client queries, providing prompt, professional responses Liaise with operations teams to coordinate project updates, payroll activity and service delivery Maintain accurate records in CRM and internal systems, including client, project and financial data Work closely with internal teams to resolve client issues quickly and effectively Proactively follow up on outstanding queries and track actions through to completion Assist with preparing client reports, summaries and status updates Ensure deadlines are met across multiple accounts by communicating clearly with relevant teams Spot potential issues early and help drive timely solutions Maintain exceptional attention to detail across all tasks About You Experience in account management, client services, recruitment, contractor payroll or financial services Strong communication skills with the ability to build positive working relationships Confident using CRM systems and digital tools Excellent attention to detail and problem-solving ability Able to multitask, stay organised and remain calm in a fast-paced environment A proactive attitude with the confidence to think on your feet Why Apply? Join a respected, growing company with a friendly, collaborative culture Develop your skills alongside experienced account managers Work with a diverse portfolio of clients Clear opportunities for professional growth and progression
Nov 20, 2025
Full time
Junior Account Manager Full-time Hybrid Competitive salary + benefits Are you organised, proactive and great with people? Looking to grow your career in account management within a supportive, fast-paced business? Our client a well-established, specialist provider of outsourced financial and operational services is expanding and now seeking a driven Junior Account Manager to join their thriving team. This organisation partners with a wide range of UK businesses and is known for its reliable service, collaborative culture and commitment to client success. They work closely with recruitment agencies, contractor payroll providers and wider financial services firms so experience in any of these environments is especially valuable. The Role You ll play a key part in keeping client accounts running smoothly. Working closely with the Account Manager, you ll support day-to-day service delivery, maintain strong relationships, and ensure all administrative, communication and reporting processes are completed accurately and on time. This is a hands-on role where you ll liaise regularly with clients, the operations team and internal departments perfect for someone who loves staying organised, building rapport, and solving problems before they become issues. What You ll Do Support the Account Manager in delivering an outstanding client experience Act as a secondary point of contact for client queries, providing prompt, professional responses Liaise with operations teams to coordinate project updates, payroll activity and service delivery Maintain accurate records in CRM and internal systems, including client, project and financial data Work closely with internal teams to resolve client issues quickly and effectively Proactively follow up on outstanding queries and track actions through to completion Assist with preparing client reports, summaries and status updates Ensure deadlines are met across multiple accounts by communicating clearly with relevant teams Spot potential issues early and help drive timely solutions Maintain exceptional attention to detail across all tasks About You Experience in account management, client services, recruitment, contractor payroll or financial services Strong communication skills with the ability to build positive working relationships Confident using CRM systems and digital tools Excellent attention to detail and problem-solving ability Able to multitask, stay organised and remain calm in a fast-paced environment A proactive attitude with the confidence to think on your feet Why Apply? Join a respected, growing company with a friendly, collaborative culture Develop your skills alongside experienced account managers Work with a diverse portfolio of clients Clear opportunities for professional growth and progression
Field Based Full-time Oakhouse Foods (Part of Pilgrim's Europe) About the Role As a Franchise Business Manager, you will partner with a group of Oakhouse Foods franchisees to drive sales, improve customer experience, and strengthen operational performance across their local businesses. Using data, insight, and our H.E.A.R.T. framework (Hear, Empathise, Add value, Reassure, Take ownership), you'll help franchise partners build practical growth plans and deliver real results. What You'll Be Doing Coaching and supporting franchise partners to grow sales, retention, and local demand Analysing performance reports to spot opportunities (new customers, repeat orders, AOV) Running regular performance reviews and agreeing actionable growth plans Driving telesales, local marketing, and customer reactivation campaigns Exploring and testing local partnerships, tactical offers, and awareness activities Measuring campaign outcomes, sharing best practice, and scaling successes Supporting operational improvements: stock control, delivery performance, financial discipline Onboarding and mentoring new franchise owners Addressing underperformance through constructive improvement plans Liaising with Head Office to overcome commercial or operational hurdles Promoting the HEART culture and maintaining brand standards across the network Sharing insight, ideas, and success stories to inspire franchise-wide excellence What We're Looking For Essential Skills & Experience Passion for people and delivering outstanding customer experience Strong commercial acumen with the ability to turn data into action Excellent listening and communication skills Supportive coaching style, empowering others to take ownership Highly organised, reliable, and outcome-focused Proficiency in analysing customer/sales data and creating actionable insights Experience in sales, account management, or multi-site management (retail, service, food) Track record of influencing and building strong relationships Good digital literacy: Microsoft Office, reporting tools, CRM/dashboard systems Full UK driving licence and willingness to travel extensively (including overnight) Desirable Experience in franchise, delivery, or foodservice businesses Coaching or mentoring experience Familiarity with CRM (e.g. HubSpot) or data dashboards (e.g. Power BI) Behaviours That Help You Succeed Availability - always ready to support, advise, or step in Determination - you push for results and help others reach their potential Simplicity - clear, direct, and focused communication and actions Why Join Us - Benefits of Working at Pilgrim's Europe By joining Oakhouse Foods, you become part of the larger Pilgrim's Europe family - a values-driven organisation that deeply cares about its people. Here are some of the benefits you can expect: Pilgrim's Europe offers competitive pay, plus a generous holiday entitlement. A company pension scheme with employer contributions helps you plan for the future. Access to life assurance benefits and wellbeing programmes, including mental health resources. Extensive development opportunities: leadership coaching, online learning modules (via Online Academy), and mentoring. Work in an environment founded on Pilgrim's Europe's core values (Determination, Simplicity, Availability, Humility, Discipline, Sincerity, Ownership) that encourages ownership, trust, and collaboration. Depending on role/region, you may benefit from flexible work patterns, community building, recognition programmes, and team events. Take advantage of employee discount schemes, subsidised food (at some sites), and on-site facilities like parking and recreational areas. Be part of a company that gives back - Pilgrim's Europe runs a £1 million Community Support Fund to support local initiatives. JBRP1_UKTJ
Nov 20, 2025
Full time
Field Based Full-time Oakhouse Foods (Part of Pilgrim's Europe) About the Role As a Franchise Business Manager, you will partner with a group of Oakhouse Foods franchisees to drive sales, improve customer experience, and strengthen operational performance across their local businesses. Using data, insight, and our H.E.A.R.T. framework (Hear, Empathise, Add value, Reassure, Take ownership), you'll help franchise partners build practical growth plans and deliver real results. What You'll Be Doing Coaching and supporting franchise partners to grow sales, retention, and local demand Analysing performance reports to spot opportunities (new customers, repeat orders, AOV) Running regular performance reviews and agreeing actionable growth plans Driving telesales, local marketing, and customer reactivation campaigns Exploring and testing local partnerships, tactical offers, and awareness activities Measuring campaign outcomes, sharing best practice, and scaling successes Supporting operational improvements: stock control, delivery performance, financial discipline Onboarding and mentoring new franchise owners Addressing underperformance through constructive improvement plans Liaising with Head Office to overcome commercial or operational hurdles Promoting the HEART culture and maintaining brand standards across the network Sharing insight, ideas, and success stories to inspire franchise-wide excellence What We're Looking For Essential Skills & Experience Passion for people and delivering outstanding customer experience Strong commercial acumen with the ability to turn data into action Excellent listening and communication skills Supportive coaching style, empowering others to take ownership Highly organised, reliable, and outcome-focused Proficiency in analysing customer/sales data and creating actionable insights Experience in sales, account management, or multi-site management (retail, service, food) Track record of influencing and building strong relationships Good digital literacy: Microsoft Office, reporting tools, CRM/dashboard systems Full UK driving licence and willingness to travel extensively (including overnight) Desirable Experience in franchise, delivery, or foodservice businesses Coaching or mentoring experience Familiarity with CRM (e.g. HubSpot) or data dashboards (e.g. Power BI) Behaviours That Help You Succeed Availability - always ready to support, advise, or step in Determination - you push for results and help others reach their potential Simplicity - clear, direct, and focused communication and actions Why Join Us - Benefits of Working at Pilgrim's Europe By joining Oakhouse Foods, you become part of the larger Pilgrim's Europe family - a values-driven organisation that deeply cares about its people. Here are some of the benefits you can expect: Pilgrim's Europe offers competitive pay, plus a generous holiday entitlement. A company pension scheme with employer contributions helps you plan for the future. Access to life assurance benefits and wellbeing programmes, including mental health resources. Extensive development opportunities: leadership coaching, online learning modules (via Online Academy), and mentoring. Work in an environment founded on Pilgrim's Europe's core values (Determination, Simplicity, Availability, Humility, Discipline, Sincerity, Ownership) that encourages ownership, trust, and collaboration. Depending on role/region, you may benefit from flexible work patterns, community building, recognition programmes, and team events. Take advantage of employee discount schemes, subsidised food (at some sites), and on-site facilities like parking and recreational areas. Be part of a company that gives back - Pilgrim's Europe runs a £1 million Community Support Fund to support local initiatives. JBRP1_UKTJ
:pointer-events-auto content-visibility:auto supports- content-visibility:auto : contain-intrinsic-size:auto_100lvh scroll-mt- calc(var( header-height)+min(200px,max(70px,20svh " dir="auto" tabindex="-1" data-turn-id="request-WEB:dc8e00d4-a324-4faa-9f22-1fac-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant"> This is an exciting opportunity for a proactive and driven Account Manager to join the talented and successful team at an award-winning integrated creative agency. In this role, you'll manage a diverse range of design and marketing projects - from brand identity, print, and digital, through to film, social, and events. Working closely with a highly skilled team of Account Managers and Creatives, you'll oversee projects from strategy and concept through to final delivery, managing budgets, timelines, and ensuring a seamless client experience every step of the way. We're looking for a confident and enthusiastic individual with creative vision, commercial acumen, and plenty of drive - someone who's naturally engaging and thrives in a collaborative team environment. Previous experience within a creative, branding, digital, or marketing agency is essential. This agency offers excellent career progression opportunities, with a clear path for development, ongoing support, and encouragement. You'll also enjoy fantastic benefits, plus flexible and hybrid working hours.
Nov 20, 2025
Full time
:pointer-events-auto content-visibility:auto supports- content-visibility:auto : contain-intrinsic-size:auto_100lvh scroll-mt- calc(var( header-height)+min(200px,max(70px,20svh " dir="auto" tabindex="-1" data-turn-id="request-WEB:dc8e00d4-a324-4faa-9f22-1fac-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant"> This is an exciting opportunity for a proactive and driven Account Manager to join the talented and successful team at an award-winning integrated creative agency. In this role, you'll manage a diverse range of design and marketing projects - from brand identity, print, and digital, through to film, social, and events. Working closely with a highly skilled team of Account Managers and Creatives, you'll oversee projects from strategy and concept through to final delivery, managing budgets, timelines, and ensuring a seamless client experience every step of the way. We're looking for a confident and enthusiastic individual with creative vision, commercial acumen, and plenty of drive - someone who's naturally engaging and thrives in a collaborative team environment. Previous experience within a creative, branding, digital, or marketing agency is essential. This agency offers excellent career progression opportunities, with a clear path for development, ongoing support, and encouragement. You'll also enjoy fantastic benefits, plus flexible and hybrid working hours.
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers - isn't that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign,FitBitand Zillow. Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities. We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference! If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We're just getting started Customer Success Managers at Optimizely are the customers advocate and are focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. As CSM you will ensure our customers successfully adopt Optimizely by engaging with them at all key points in the lifecycle. As a Customer Success Manager, you will: Implement and ensuring a 'white glove' service for our customers, with a special focus on our Personalizationofferings (Content Recommendations, Product Recommendations, CDP) Address risks of client churn with senior management in a timely manner Introduce new products and services to our customers, especially cross selling from the Personalizationbase to other areas of the business (Content Cloud, Experimentation etc.) Regularly share expertise with the team to support continuous learning and improvement Be the top person in the team who specializes in the PersonalizationSuite of our products Have the ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers as required through the full customer lifecycle, from initial onboarding, scoping and to successful maturity and growth Develop and maintain a customer success management plan, and execute against that plan Consult and train customers to leverage the best of Optimizely's solutions to optimize the customer's ROI Drive excellent customer satisfaction by understanding and over delivering against customer expectations Represent the Customer Success team at client facing meetings and events as our customer 's 'Go-to person' Maintain customer success targets through contract renewals, growth and lead generation Have full management of the customer renewal process Maintain the use of CRM/customer success management tool to record customer information and to track KPI's Pro actively report back to the Manager, Customer Success and the Director, Customer Success on potential account growth, queries and escalating any issues that need to be resolved Maintain outstanding levels of client retention Conduct customer presentations and product demonstrations to educate customers on how Optimizely will provide added value and/or drive business value Collaboratively work effectively with and across other departments, especially the sales team Maintain an active course of self development in Optimizely & Industry developments Travel to customer locations when necessary About You: A couple of years with customer success management experience ideally in the Personalization SAAS space Excellent English speaking skills Highly driven with a strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity High commercial awareness and customer focus Strong conflict management and conflict resolution skills A passion for people, able to use your initiative and willing to go the extra mile Have a "Can Do" attitude Strong customer facing skills, able to pro actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements Track record of achieving targets in a solutions environment Excellent written and verbal communication skills Ability to work well under pressure, while retaining focus and composure Ability to communicate technical/ business issues and solutions clearly and confidently Ability to understand, communicate and interpret best practice digital marketing techniques Experience delivering strategies and plans Confident; self motivated and driven to achieve Ability to develop customer trust, grow accounts and nurture the talented team around you is key Energetic, lively and have an engaging personality and enjoy working in a team environment The tenacity to develop and educate existing customers on the company philosophy and product offering Strong work ethic and good organizational skills Ability to work autonomously negotiating long term relationships Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Nov 20, 2025
Full time
Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers - isn't that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign,FitBitand Zillow. Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities. We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference! If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We're just getting started Customer Success Managers at Optimizely are the customers advocate and are focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. As CSM you will ensure our customers successfully adopt Optimizely by engaging with them at all key points in the lifecycle. As a Customer Success Manager, you will: Implement and ensuring a 'white glove' service for our customers, with a special focus on our Personalizationofferings (Content Recommendations, Product Recommendations, CDP) Address risks of client churn with senior management in a timely manner Introduce new products and services to our customers, especially cross selling from the Personalizationbase to other areas of the business (Content Cloud, Experimentation etc.) Regularly share expertise with the team to support continuous learning and improvement Be the top person in the team who specializes in the PersonalizationSuite of our products Have the ability to analyze data, discover compelling insights and develop action plans to achieve goals Manage customers as required through the full customer lifecycle, from initial onboarding, scoping and to successful maturity and growth Develop and maintain a customer success management plan, and execute against that plan Consult and train customers to leverage the best of Optimizely's solutions to optimize the customer's ROI Drive excellent customer satisfaction by understanding and over delivering against customer expectations Represent the Customer Success team at client facing meetings and events as our customer 's 'Go-to person' Maintain customer success targets through contract renewals, growth and lead generation Have full management of the customer renewal process Maintain the use of CRM/customer success management tool to record customer information and to track KPI's Pro actively report back to the Manager, Customer Success and the Director, Customer Success on potential account growth, queries and escalating any issues that need to be resolved Maintain outstanding levels of client retention Conduct customer presentations and product demonstrations to educate customers on how Optimizely will provide added value and/or drive business value Collaboratively work effectively with and across other departments, especially the sales team Maintain an active course of self development in Optimizely & Industry developments Travel to customer locations when necessary About You: A couple of years with customer success management experience ideally in the Personalization SAAS space Excellent English speaking skills Highly driven with a strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity High commercial awareness and customer focus Strong conflict management and conflict resolution skills A passion for people, able to use your initiative and willing to go the extra mile Have a "Can Do" attitude Strong customer facing skills, able to pro actively manage customer expectations, recognize customer needs and adapt company capabilities to customer's requirements Track record of achieving targets in a solutions environment Excellent written and verbal communication skills Ability to work well under pressure, while retaining focus and composure Ability to communicate technical/ business issues and solutions clearly and confidently Ability to understand, communicate and interpret best practice digital marketing techniques Experience delivering strategies and plans Confident; self motivated and driven to achieve Ability to develop customer trust, grow accounts and nurture the talented team around you is key Energetic, lively and have an engaging personality and enjoy working in a team environment The tenacity to develop and educate existing customers on the company philosophy and product offering Strong work ethic and good organizational skills Ability to work autonomously negotiating long term relationships Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best in class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. The Opportunity Location: Cardiff, London or Manchester with travel between sites required. Reporting to: Head of Risk & Control Enablement Closing date: Wednesday 22nd October, 9am. We are seeking a Risk and Control Manager to partner with our Marketing and Legal teams. Around half of your time will focus on Marketing, providing hands on oversight of regulatory, operational, and reputational risks across campaigns, partnerships, and brand activities. The remainder will be spent supporting the Legal function, helping ensure effective risk management, strong control standards, and compliance with regulatory obligations. You will play a key role in protecting the brand, enabling compliant delivery, and embedding a culture of control awareness across both areas. Key Responsibilities Include: Risk & Control Oversight Act as the primary 1LoD risk and control lead for Marketing, with additional support provided to Legal. Identify, assess, and manage risks across marketing campaigns, promotions, partnerships, communications, legal contracts, and advisory activity. Own and maintain the Risk & Control Register for Marketing and Legal, ensuring risks and controls are documented, reviewed, and tested. Lead Risk and Control Self Assessments (RCSAs) for both areas, ensuring control design and operational effectiveness are evidenced. Provide challenge and guidance to ensure risks are properly managed in new initiatives, campaigns, and third party relationships. Partner with business leadership to embed control frameworks into daily operations and decision making. Compliance & Regulatory Support Ensure all marketing and communication activity complies with FCA requirements, including Consumer Duty, CONC, BCOBS, and financial promotions rules. Support Legal in identifying and managing risks linked to contractual obligations, intellectual property, third party agreements, and litigation exposure. Work with Compliance and Legal to review campaigns, partnerships, and customer materials for fairness, accuracy, and transparency. Monitor evolving regulatory expectations, including Consumer Duty and greenwashing standards, and support implementation across functions. Incident & Issue Management Lead the investigation, escalation, and reporting of marketing or legal risk incidents and near misses. Track and oversee resolution of audit, assurance, and compliance findings. Capture and embed lessons learned to strengthen control maturity and prevent recurrence. Monitoring & Assurance Deliver 1st Line assurance reviews across Marketing and Legal, focusing on key processes such as campaign approvals, financial promotions, and contract governance. Maintain and report Key Risk Indicators (KRIs) and emerging risk themes to senior stakeholders. Analyse assurance results and trends to drive targeted control improvements. Stakeholder Engagement & Culture Build strong working relationships with senior stakeholders across Marketing, Legal, and Compliance. Promote a customer first, risk aware culture across both functions. Act as the connection point between 1LoD, 2LoD, and business teams to align risk priorities and ensure clear ownership. Essential: Strong understanding of financial services regulation, including Consumer Duty, the FCA Handbook, and financial promotions requirements. Experience managing risk and control frameworks (RCSAs, control testing, risk registers, and issue management). Knowledge of legal and regulatory risk within commercial or financial services contexts. Excellent stakeholder management and communication skills. Ability to influence, challenge, and provide practical risk solutions in fast paced environments. Why Join Starling? This is your chance to lead from the front at Starling. You'll see first hand how a fast growing digital bank runs its operations and you'll play a key role in keeping them safe, resilient, and customer focused. Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: Company enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits includes discounts with Waitrose, Mr Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing Our Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal data.
Nov 20, 2025
Full time
About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best in class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. The Opportunity Location: Cardiff, London or Manchester with travel between sites required. Reporting to: Head of Risk & Control Enablement Closing date: Wednesday 22nd October, 9am. We are seeking a Risk and Control Manager to partner with our Marketing and Legal teams. Around half of your time will focus on Marketing, providing hands on oversight of regulatory, operational, and reputational risks across campaigns, partnerships, and brand activities. The remainder will be spent supporting the Legal function, helping ensure effective risk management, strong control standards, and compliance with regulatory obligations. You will play a key role in protecting the brand, enabling compliant delivery, and embedding a culture of control awareness across both areas. Key Responsibilities Include: Risk & Control Oversight Act as the primary 1LoD risk and control lead for Marketing, with additional support provided to Legal. Identify, assess, and manage risks across marketing campaigns, promotions, partnerships, communications, legal contracts, and advisory activity. Own and maintain the Risk & Control Register for Marketing and Legal, ensuring risks and controls are documented, reviewed, and tested. Lead Risk and Control Self Assessments (RCSAs) for both areas, ensuring control design and operational effectiveness are evidenced. Provide challenge and guidance to ensure risks are properly managed in new initiatives, campaigns, and third party relationships. Partner with business leadership to embed control frameworks into daily operations and decision making. Compliance & Regulatory Support Ensure all marketing and communication activity complies with FCA requirements, including Consumer Duty, CONC, BCOBS, and financial promotions rules. Support Legal in identifying and managing risks linked to contractual obligations, intellectual property, third party agreements, and litigation exposure. Work with Compliance and Legal to review campaigns, partnerships, and customer materials for fairness, accuracy, and transparency. Monitor evolving regulatory expectations, including Consumer Duty and greenwashing standards, and support implementation across functions. Incident & Issue Management Lead the investigation, escalation, and reporting of marketing or legal risk incidents and near misses. Track and oversee resolution of audit, assurance, and compliance findings. Capture and embed lessons learned to strengthen control maturity and prevent recurrence. Monitoring & Assurance Deliver 1st Line assurance reviews across Marketing and Legal, focusing on key processes such as campaign approvals, financial promotions, and contract governance. Maintain and report Key Risk Indicators (KRIs) and emerging risk themes to senior stakeholders. Analyse assurance results and trends to drive targeted control improvements. Stakeholder Engagement & Culture Build strong working relationships with senior stakeholders across Marketing, Legal, and Compliance. Promote a customer first, risk aware culture across both functions. Act as the connection point between 1LoD, 2LoD, and business teams to align risk priorities and ensure clear ownership. Essential: Strong understanding of financial services regulation, including Consumer Duty, the FCA Handbook, and financial promotions requirements. Experience managing risk and control frameworks (RCSAs, control testing, risk registers, and issue management). Knowledge of legal and regulatory risk within commercial or financial services contexts. Excellent stakeholder management and communication skills. Ability to influence, challenge, and provide practical risk solutions in fast paced environments. Why Join Starling? This is your chance to lead from the front at Starling. You'll see first hand how a fast growing digital bank runs its operations and you'll play a key role in keeping them safe, resilient, and customer focused. Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: Company enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits includes discounts with Waitrose, Mr Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing Our Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal data.
About Legend We're Legend. The team quietly building products that make noise in the most competitive comparison markets in the world. iGaming. Sports Betting. Personal Finance. We exist to build better experiences. From amplified career paths to supercharged online journeys - for our people and our users, we deliver magic rooted in method. With over 500 Legends and counting, we're helping companies turbocharge their brand growth in over 18 countries worldwide. If you're looking for a company with momentum and the opportunity to progress at pace, Legend has it. Unlock the Legend in you. The Role Legend is looking for a dynamic and driven Junior Legal Counsel to join our Legal team. The role will be based in London. As Junior Legal Counsel, you'll play a key role supporting the business across a range of legal areas - with a primary focus on employment law, data protection law and commercial & supplier agreements, and additional exposure to regulatory and intellectual property matters, with other legal support as required by the team and business. You'll collaborate closely with creative, tech, and product teams across gaming and digital entertainment to deliver pragmatic, solutions-oriented legal advice. With autonomy and impact, you'll own your workstreams end-to-end and see your advice and support directly influence business decisions. This is a fantastic opportunity to join a commercially focused, fast-paced legal team where you'll have the autonomy to lead your own workstreams. Your Impact Employment Law Support: Provide practical guidance to our People Team and managers on domestic and cross-border employment matters, contracts and policies. Data Protection & Compliance: Assist in managing GDPR compliance, including taking ownership of data governance documentation, policy updates, providing data protection guidance relating to new business initiatives, data subject requests, DPAs with 3rd parties, and training internal teams. Contracting: Draft, review, and negotiate a full range of supplier and customer agreements, NDAs and update standard templates. IP & Regulatory Support: Help manage intellectual property matters and support with compliance with relevant gaming marketing regulations. Operational Enablement: Create playbooks, templates, and self-service tools across the areas referred to above that streamline processes and empower internal teams. What You'll Bring Qualified Solicitor (England & Wales or equivalent) with around 2-3 years PQE gained in a commercial, corporate, or technology-focused environment - whether in private practice or in-house. A solid grounding in employment law and data protection (GDPR), with the confidence to provide clear, practical advice. Proven experience drafting, reviewing, and negotiating customer and supplier contracts and supporting business teams through the contracting process. Strong communication skills - ability to translate complex legal concepts into straightforward guidance. A proactive, commercially minded problem solver who can balance legal risk with practical business realities. Strong collaboration and relationship building skills, with the ability to partner effectively across teams such as HR, Product, and Marketing. Bonus points if you have experience or interest in intellectual property and gaming marketing regulation. The Interview Process 1st: Initial Chat with Talent Partner (30 mins via Zoom) 2nd: Interview with our team, General Counsel and Associate General Counsel (1 hour video via Zoom) 3rd: In person coffee with General Counsel (30 min in London) 4th: Final Interview with People Partner (30 min video via Zoom) Why Legend? Super smart colleagues to work alongside and learn from. Engaging development opportunities at all levels. Tailored flexibility for your work life balance. Annual discretionary bonus to reward your efforts. Paid annual leave PLUS a well deserved break to recharge your batteries during the festive season! Our offices are closed between Christmas and New Year's, allowing you to enjoy downtime without dipping into your annual allowance. Long term incentive plan so we can all share in the growth and success of Legend. Exciting global Legend events, where we unite in person to ignite our shared passion and unveil the exciting strategies for the year ahead! Unlock your full potential by joining the Legend team. To support you on this journey, we provide an extensive array of benefits and perks, as outlined in our global offerings above. For country specific benefits please reach out to your talent partner. Legend is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team which includes individuals with different backgrounds, abilities, identities and experiences. If you require any reasonable adjustments throughout your application process, please speak to your Talent Partner or contact the team at , and we'll do all we can to support you.
Nov 20, 2025
Full time
About Legend We're Legend. The team quietly building products that make noise in the most competitive comparison markets in the world. iGaming. Sports Betting. Personal Finance. We exist to build better experiences. From amplified career paths to supercharged online journeys - for our people and our users, we deliver magic rooted in method. With over 500 Legends and counting, we're helping companies turbocharge their brand growth in over 18 countries worldwide. If you're looking for a company with momentum and the opportunity to progress at pace, Legend has it. Unlock the Legend in you. The Role Legend is looking for a dynamic and driven Junior Legal Counsel to join our Legal team. The role will be based in London. As Junior Legal Counsel, you'll play a key role supporting the business across a range of legal areas - with a primary focus on employment law, data protection law and commercial & supplier agreements, and additional exposure to regulatory and intellectual property matters, with other legal support as required by the team and business. You'll collaborate closely with creative, tech, and product teams across gaming and digital entertainment to deliver pragmatic, solutions-oriented legal advice. With autonomy and impact, you'll own your workstreams end-to-end and see your advice and support directly influence business decisions. This is a fantastic opportunity to join a commercially focused, fast-paced legal team where you'll have the autonomy to lead your own workstreams. Your Impact Employment Law Support: Provide practical guidance to our People Team and managers on domestic and cross-border employment matters, contracts and policies. Data Protection & Compliance: Assist in managing GDPR compliance, including taking ownership of data governance documentation, policy updates, providing data protection guidance relating to new business initiatives, data subject requests, DPAs with 3rd parties, and training internal teams. Contracting: Draft, review, and negotiate a full range of supplier and customer agreements, NDAs and update standard templates. IP & Regulatory Support: Help manage intellectual property matters and support with compliance with relevant gaming marketing regulations. Operational Enablement: Create playbooks, templates, and self-service tools across the areas referred to above that streamline processes and empower internal teams. What You'll Bring Qualified Solicitor (England & Wales or equivalent) with around 2-3 years PQE gained in a commercial, corporate, or technology-focused environment - whether in private practice or in-house. A solid grounding in employment law and data protection (GDPR), with the confidence to provide clear, practical advice. Proven experience drafting, reviewing, and negotiating customer and supplier contracts and supporting business teams through the contracting process. Strong communication skills - ability to translate complex legal concepts into straightforward guidance. A proactive, commercially minded problem solver who can balance legal risk with practical business realities. Strong collaboration and relationship building skills, with the ability to partner effectively across teams such as HR, Product, and Marketing. Bonus points if you have experience or interest in intellectual property and gaming marketing regulation. The Interview Process 1st: Initial Chat with Talent Partner (30 mins via Zoom) 2nd: Interview with our team, General Counsel and Associate General Counsel (1 hour video via Zoom) 3rd: In person coffee with General Counsel (30 min in London) 4th: Final Interview with People Partner (30 min video via Zoom) Why Legend? Super smart colleagues to work alongside and learn from. Engaging development opportunities at all levels. Tailored flexibility for your work life balance. Annual discretionary bonus to reward your efforts. Paid annual leave PLUS a well deserved break to recharge your batteries during the festive season! Our offices are closed between Christmas and New Year's, allowing you to enjoy downtime without dipping into your annual allowance. Long term incentive plan so we can all share in the growth and success of Legend. Exciting global Legend events, where we unite in person to ignite our shared passion and unveil the exciting strategies for the year ahead! Unlock your full potential by joining the Legend team. To support you on this journey, we provide an extensive array of benefits and perks, as outlined in our global offerings above. For country specific benefits please reach out to your talent partner. Legend is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team which includes individuals with different backgrounds, abilities, identities and experiences. If you require any reasonable adjustments throughout your application process, please speak to your Talent Partner or contact the team at , and we'll do all we can to support you.
Responsibilities Own the demand side of the P&L; in particular revenue and brand & marketing budgets / KPIs; Lead eCommerce Trading - all visual merchandising of your stores from products to signposting and engaging content that makes a sale today, including the analytical and CRO tools that will help us unlock greater insight to build hypothesis to test and generate incremental output on our KPIs; Lead Paid Media (Acquisition) team to align on activity, you need them to deliver high volume of high quality traffic to hit our objectives; Lead all Customer Retention tactics and deliver best practice in eCRM, Segmentation, Customer Insight, Loyalty / VIP, community programmes and other emerging channels; Set, monitor CPA/CaC and LTV by customer segment to deliver 'profitable' retention activity for Jaded London and establish KPIs for yourself/your team to work against; Build, deploy and sustain Trading / Demand collaboration between all functions in the business, resulting in the business having clarity on short to medium term tactics, objectives; Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded London famous with our partners at being the best at eCommerce. Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives; Work closely with the Brand & broader Commercial / Sales teams and feed in tactical, irresistible offers / promotions into the Jaded London campaign calendar; Work closely with Commercial / Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity; Hire, lead and coach a leading-edge team to help execute against goals; Provide expertise on current eCommerce industry best practice, with CRO, CpA & LTV focus; Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc; Positively impact and influence internal stakeholders and external partners; Effectively communicate and collaborate with Jaded London stakeholders; Uphold Jaded London's PLAYBOOK; Think like a customer, all the time, every day. Success in 6 months looks like Jaded London is on track to deliver annual net revenues of £50m in 2024/25. Whole business has clarity on strategic / tactical plan for 2025/26 Success in 2 years looks like Jaded London is on track to deliver >£70m annual net revenues USA has become the largest contributor to sales and we're expanding into new markets outside USA & UK CpA : LTV increased by >50% Increase net revenues while reducing costs (and improving customer experience) all possible for the right candidate :-) Experience 5+ years' experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus; Full working / leading edge knowledge of demand creation through Social and Paid Media Full working / leading edge knowledge of CRO techniques; Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV; Great knowledge of Shopify+ and common 3rd party applications (Nosto, etc). Global experience (USA, Europe) Key Skills Natural born leader, who feels at ease managing a team of head's of departments Have great understanding of retail, e-commerce and marketing businesses You're a 'natural retailer'; obsessed with delivering your promise to customers CRO methodology is at the heart of everything you do Have a proven track record as a commercial individual, who understands brand and customer (shopper) Intellectual and emotional intelligence in balanced / equal measure Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches) Are a 'subjective' thinker in terms of ideas, following your instinct, but you'll be used to using internal/external data to underpin your ideas with confidence You are independent and self-directed but able to work and lead a team of creative individuals Have superior analytical skills to track and manage performance Have excellent interpersonal skills and the ability to persuasively sell ideas A quick learner who can process lots of information and prioritise action Effectively navigate and collaborate cross-functionally Are an outcomes focused manager, with strong team orientation Are bullish about Jaded London and its potential Successful People at Jaded are Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation Used to start-up / scale-up cultures, which are super fast paced and unpredictable Own it and make stuff happen DO EXTRA - Champions do extra! Think like a customer everyday. Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (joe and the juice, cafés, fitness, beauty etc) North-West London office location directly located next to good transport links Casual office dress code (your style of dress is up to you, wear what you feel best in) Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) Regular Office Social Events (e.g. payday socials)
Nov 20, 2025
Full time
Responsibilities Own the demand side of the P&L; in particular revenue and brand & marketing budgets / KPIs; Lead eCommerce Trading - all visual merchandising of your stores from products to signposting and engaging content that makes a sale today, including the analytical and CRO tools that will help us unlock greater insight to build hypothesis to test and generate incremental output on our KPIs; Lead Paid Media (Acquisition) team to align on activity, you need them to deliver high volume of high quality traffic to hit our objectives; Lead all Customer Retention tactics and deliver best practice in eCRM, Segmentation, Customer Insight, Loyalty / VIP, community programmes and other emerging channels; Set, monitor CPA/CaC and LTV by customer segment to deliver 'profitable' retention activity for Jaded London and establish KPIs for yourself/your team to work against; Build, deploy and sustain Trading / Demand collaboration between all functions in the business, resulting in the business having clarity on short to medium term tactics, objectives; Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded London famous with our partners at being the best at eCommerce. Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives; Work closely with the Brand & broader Commercial / Sales teams and feed in tactical, irresistible offers / promotions into the Jaded London campaign calendar; Work closely with Commercial / Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity; Hire, lead and coach a leading-edge team to help execute against goals; Provide expertise on current eCommerce industry best practice, with CRO, CpA & LTV focus; Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc; Positively impact and influence internal stakeholders and external partners; Effectively communicate and collaborate with Jaded London stakeholders; Uphold Jaded London's PLAYBOOK; Think like a customer, all the time, every day. Success in 6 months looks like Jaded London is on track to deliver annual net revenues of £50m in 2024/25. Whole business has clarity on strategic / tactical plan for 2025/26 Success in 2 years looks like Jaded London is on track to deliver >£70m annual net revenues USA has become the largest contributor to sales and we're expanding into new markets outside USA & UK CpA : LTV increased by >50% Increase net revenues while reducing costs (and improving customer experience) all possible for the right candidate :-) Experience 5+ years' experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus; Full working / leading edge knowledge of demand creation through Social and Paid Media Full working / leading edge knowledge of CRO techniques; Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV; Great knowledge of Shopify+ and common 3rd party applications (Nosto, etc). Global experience (USA, Europe) Key Skills Natural born leader, who feels at ease managing a team of head's of departments Have great understanding of retail, e-commerce and marketing businesses You're a 'natural retailer'; obsessed with delivering your promise to customers CRO methodology is at the heart of everything you do Have a proven track record as a commercial individual, who understands brand and customer (shopper) Intellectual and emotional intelligence in balanced / equal measure Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches) Are a 'subjective' thinker in terms of ideas, following your instinct, but you'll be used to using internal/external data to underpin your ideas with confidence You are independent and self-directed but able to work and lead a team of creative individuals Have superior analytical skills to track and manage performance Have excellent interpersonal skills and the ability to persuasively sell ideas A quick learner who can process lots of information and prioritise action Effectively navigate and collaborate cross-functionally Are an outcomes focused manager, with strong team orientation Are bullish about Jaded London and its potential Successful People at Jaded are Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation Used to start-up / scale-up cultures, which are super fast paced and unpredictable Own it and make stuff happen DO EXTRA - Champions do extra! Think like a customer everyday. Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (joe and the juice, cafés, fitness, beauty etc) North-West London office location directly located next to good transport links Casual office dress code (your style of dress is up to you, wear what you feel best in) Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) Regular Office Social Events (e.g. payday socials)
About Legal 500 Legal 500 was founded by John Pritchard in 1987 as the original clients' guide to law firms, the first of its kind. It is now a data driven, AI optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide. Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels. We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client supplied data, unrivalled in the market. On the supply side of the legal market, every year Legal 500's team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS , and other qualitative and quantitative criteria. Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients. About the role: Legal 500 is evolving fast. We're moving from a once a year publishing model to an always on, data driven suite of digital products and client services. Our mission is to build products that lawyers, firms, and in house teams use every day to understand, showcase, and improve their market position. We're looking for a Senior Product Manager to take full ownership of one of our most important and high impact product areas. You'll work directly with our Chief Product Officer to shape strategy, drive delivery, and bring the business together around a clear vision for what great looks like. This is a hands on, high visibility role ideal for someone who thrives on responsibility, collaboration, and making things happen. What you'll do Own the full product lifecycle: from concept and validation through to launch, adoption, and iteration. Partner closely with Sales, Customer Success, Engineering, and Marketing to align business goals with customer outcomes. Define clear success metrics, product goals, and go to market strategies. Use insight and data to prioritise what matters most cutting through noise and focusing on impact. Represent product thinking across the business, championing quality, delivery, and measurable value. Lead with clarity and empathy, influencing senior stakeholders while bringing teams with you. What we're looking for 5-8 years' experience in product management, ideally within SaaS, digital, or B2B service environments. Proven ability to take products from idea to market (and beyond). Strong commercial and customer understanding you know how to connect the two. Confident working cross functionally and influencing at C level. Pragmatic, delivery minded, and comfortable with ambiguity. Excellent communication and stakeholder skills someone who brings focus and energy to the room. Bonus points for: Experience in a fast paced or scaling environment. Background in online services, publishing, or data led products. Why join us You'll be modernising how the Legal 500 operates shaping new products, services, and ways of working that will define the next chapter of our brand. This is your chance to own something meaningful, make an immediate impact, and help lead a transformation that's already well underway. Hybrid role - London, Fleet Street (3 days a week in office) Salary £70,000-£85,000 Full time, permanent
Nov 20, 2025
Full time
About Legal 500 Legal 500 was founded by John Pritchard in 1987 as the original clients' guide to law firms, the first of its kind. It is now a data driven, AI optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide. Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels. We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client supplied data, unrivalled in the market. On the supply side of the legal market, every year Legal 500's team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS , and other qualitative and quantitative criteria. Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients. About the role: Legal 500 is evolving fast. We're moving from a once a year publishing model to an always on, data driven suite of digital products and client services. Our mission is to build products that lawyers, firms, and in house teams use every day to understand, showcase, and improve their market position. We're looking for a Senior Product Manager to take full ownership of one of our most important and high impact product areas. You'll work directly with our Chief Product Officer to shape strategy, drive delivery, and bring the business together around a clear vision for what great looks like. This is a hands on, high visibility role ideal for someone who thrives on responsibility, collaboration, and making things happen. What you'll do Own the full product lifecycle: from concept and validation through to launch, adoption, and iteration. Partner closely with Sales, Customer Success, Engineering, and Marketing to align business goals with customer outcomes. Define clear success metrics, product goals, and go to market strategies. Use insight and data to prioritise what matters most cutting through noise and focusing on impact. Represent product thinking across the business, championing quality, delivery, and measurable value. Lead with clarity and empathy, influencing senior stakeholders while bringing teams with you. What we're looking for 5-8 years' experience in product management, ideally within SaaS, digital, or B2B service environments. Proven ability to take products from idea to market (and beyond). Strong commercial and customer understanding you know how to connect the two. Confident working cross functionally and influencing at C level. Pragmatic, delivery minded, and comfortable with ambiguity. Excellent communication and stakeholder skills someone who brings focus and energy to the room. Bonus points for: Experience in a fast paced or scaling environment. Background in online services, publishing, or data led products. Why join us You'll be modernising how the Legal 500 operates shaping new products, services, and ways of working that will define the next chapter of our brand. This is your chance to own something meaningful, make an immediate impact, and help lead a transformation that's already well underway. Hybrid role - London, Fleet Street (3 days a week in office) Salary £70,000-£85,000 Full time, permanent
Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful. You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Do you have what it takes? Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous. Significant experience in a similar role within a multi site retailer or property company. Detailed knowledge of lease management, maintenance, and upkeep. Proven track record working cross functionally with departments involving finance, digital, and real estate accountability. Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment. Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems. A collaborative individual ready to push boundaries and assist across various projects. Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave We offer enhanced paid leave options for those important times. Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Nov 20, 2025
Full time
Job Description An exceptional opportunity to join the Global Retail Real Estate team at The LEGO Group! Working as part of the Global Retail Real Estate team you will own and manage the processes, tools and cross functional relationships (finance, legal, digital, process) that make the LEGO Retail Real Estate function successful. You will supervise the procedures, resources, and interdepartmental connections that support the success of our Retail Real Estate division. Your role will be vital in ensuring seamless implementation and ongoing improvement of our lease management systems. Core Responsibilities Project Management: Lead the implementation, procurement, and development of a new lease management system to meet all cross functional needs. Database Maintenance: Manage the upkeep and precision of the lease management database. Whole Lease Lifecycle Oversight: Manage the complete lease lifecycle and data processes within the LEGO Retail Real Estate division. Foster collaboration across Real Estate, Finance, Digital, BSO, and Process teams in different regions to ensure adherence to lease requirements. Process Optimization: Refine cross department processes linked to lease administration, lease abstraction, data validity, lease costs and payables, and market benchmarking. Portfolio Data Management: Optimize key tasks to ensure accurate recording and management of portfolio data to drive decision making and financial performance. Compliance Coordination: Coordinate all leasehold compliance including legal, finance, marketing, and construction. Tool Maintenance: Serve as the go to resource for maintaining and managing MRI/Prolease or any other lease management tool. Reporting: Manage the reporting process to offer accurate information to collaborating parties for strategic decision making. Cost Saving Initiatives: Drive cost savings through proactive process improvements and detailed analysis of key dates and data. Do you have what it takes? Academic or relevant experience in Real Estate, Finance, Process, and Implementation or a related field would be advantageous. Significant experience in a similar role within a multi site retailer or property company. Detailed knowledge of lease management, maintenance, and upkeep. Proven track record working cross functionally with departments involving finance, digital, and real estate accountability. Demonstrable experience in crafting and implementing processes across multiple touchpoints within a retail or real estate environment. Experience with real estate management databases, finance, and reporting tools, with a preference for those who have implemented such systems. A collaborative individual ready to push boundaries and assist across various projects. Takes initiative, acts on opportunities, and is keen to learn and grow. Willingness to travel internationally up to 10% of the time. Would support your application Previous experience of setting up and implementing a lease database management tool. Previous experience working within a finance function and day to day use of SAP. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave We offer enhanced paid leave options for those important times. Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
Account Director - Award-Winning Advertising Agency A leading creative agency is looking for a talented Account Director to join their growing team. Over the past few years, this agency has gone from strength to strength, winning an impressive number of new accounts while maintaining the supportive, down-to-earth culture that makes it such a great place to work. Their people are always the top priority, and the team is made up of passionate professionals from diverse agency backgrounds who love what they do - and have fun doing it. The agency's work speaks for itself, with recent award-winning campaigns across a fully integrated mix of channels - including TV, radio, press, print, digital, social, and OOH. As an Account Director , you'll bring the leadership, organisation, and creativity needed to inspire your team and deliver outstanding work for clients. Above all, you'll be passionate about producing exceptional campaigns and building strong client relationships. What you'll need: Proven experience at a respected creative, marketing, or advertising agency Currently operating at Account Director or experienced Senior Account Manager level A track record of delivering integrated campaigns across multiple channels Excellent communication, client management, and team leadership skills If you're looking to join a genuinely supportive, award-winning agency that values great work and great people, we'd love to hear from you.
Nov 20, 2025
Full time
Account Director - Award-Winning Advertising Agency A leading creative agency is looking for a talented Account Director to join their growing team. Over the past few years, this agency has gone from strength to strength, winning an impressive number of new accounts while maintaining the supportive, down-to-earth culture that makes it such a great place to work. Their people are always the top priority, and the team is made up of passionate professionals from diverse agency backgrounds who love what they do - and have fun doing it. The agency's work speaks for itself, with recent award-winning campaigns across a fully integrated mix of channels - including TV, radio, press, print, digital, social, and OOH. As an Account Director , you'll bring the leadership, organisation, and creativity needed to inspire your team and deliver outstanding work for clients. Above all, you'll be passionate about producing exceptional campaigns and building strong client relationships. What you'll need: Proven experience at a respected creative, marketing, or advertising agency Currently operating at Account Director or experienced Senior Account Manager level A track record of delivering integrated campaigns across multiple channels Excellent communication, client management, and team leadership skills If you're looking to join a genuinely supportive, award-winning agency that values great work and great people, we'd love to hear from you.
BrightLocal empowers businesses to thrive and grow locally. We do this by removing the complexity of local search marketing, enabling local businesses to rise above their competitors and win new customers. Our ability to turn data into action, through AI-powered insights, expert guidance, and hands on support helps businesses make the right decisions, to grow in their local markets. We believe in our purpose, and so do our customers. That means we're growingfastwe're looking for a Lead Customer Success Manager to join our Local SEO Services team. If you love helping customers succeed, building strong teams, and making things click, this one's for you. What you'll do You'll be the main point of contact for a group of small but strategically important customers, including marketing agencies and local businesses. You'll guide them from onboarding through ongoing growth, making sure they see real value at every stage. You'll also lead and coach a small team of Customer Success Managers and Account Managers, helping them stay focused, motivated, and high performing. Your day to day will include: Onboarding new customers and setting clear success milestones Collaborating with SEO Managers to shape effective SEO plans Leading monthly or quarterly success review calls Monitoring customer health and stepping in before issues escalates Supporting upsell opportunities and renewal conversations Keeping detailed records across Planhat and GDrive Running regular 1 1s and coaching sessions with your team Working with Ops and Product to improve processes and efficiency What we're looking for You're a natural relationship builder who loves solving problems and helping people thrive. You balance customer care with commercial awareness, and you're confident leading both strategy and people. You'll need to bring: 3+ years in Customer Success, Digital Account Management or Support Strong knowledge of SEO or digital marketing Excellent verbal and written communication skills A track record of driving adoption, renewals, and upsells Experience managing and mentoring a team Confidence working with CRMs, customer success tools, and SEO platforms Ability to stay organised, adaptable, and proactive in a fast moving environment What you'll get in return We believe in rewarding great work and giving you the tools to grow. Here's what's on offer: Salary: Competitive Bonus: Up to 20% of base salary Hybrid working: 2 days in our Brighton office, 3 days from home Holiday: 25 days plus bank holidays, plus your birthday off Duvet days: 3 per year, no questions asked Healthcare: Vitality Healthcare cover Learning & development: £1,000 personal learning budget per year, plus team wide development support Why BrightLocal? We're a friendly, expert team that cares about our customers and each other. We're passionate about making local SEO simple and actionable, and we love helping people feel confident and capable as they grow. You'll find a collaborative culture, real ownership, and the chance to do work that matters.
Nov 20, 2025
Full time
BrightLocal empowers businesses to thrive and grow locally. We do this by removing the complexity of local search marketing, enabling local businesses to rise above their competitors and win new customers. Our ability to turn data into action, through AI-powered insights, expert guidance, and hands on support helps businesses make the right decisions, to grow in their local markets. We believe in our purpose, and so do our customers. That means we're growingfastwe're looking for a Lead Customer Success Manager to join our Local SEO Services team. If you love helping customers succeed, building strong teams, and making things click, this one's for you. What you'll do You'll be the main point of contact for a group of small but strategically important customers, including marketing agencies and local businesses. You'll guide them from onboarding through ongoing growth, making sure they see real value at every stage. You'll also lead and coach a small team of Customer Success Managers and Account Managers, helping them stay focused, motivated, and high performing. Your day to day will include: Onboarding new customers and setting clear success milestones Collaborating with SEO Managers to shape effective SEO plans Leading monthly or quarterly success review calls Monitoring customer health and stepping in before issues escalates Supporting upsell opportunities and renewal conversations Keeping detailed records across Planhat and GDrive Running regular 1 1s and coaching sessions with your team Working with Ops and Product to improve processes and efficiency What we're looking for You're a natural relationship builder who loves solving problems and helping people thrive. You balance customer care with commercial awareness, and you're confident leading both strategy and people. You'll need to bring: 3+ years in Customer Success, Digital Account Management or Support Strong knowledge of SEO or digital marketing Excellent verbal and written communication skills A track record of driving adoption, renewals, and upsells Experience managing and mentoring a team Confidence working with CRMs, customer success tools, and SEO platforms Ability to stay organised, adaptable, and proactive in a fast moving environment What you'll get in return We believe in rewarding great work and giving you the tools to grow. Here's what's on offer: Salary: Competitive Bonus: Up to 20% of base salary Hybrid working: 2 days in our Brighton office, 3 days from home Holiday: 25 days plus bank holidays, plus your birthday off Duvet days: 3 per year, no questions asked Healthcare: Vitality Healthcare cover Learning & development: £1,000 personal learning budget per year, plus team wide development support Why BrightLocal? We're a friendly, expert team that cares about our customers and each other. We're passionate about making local SEO simple and actionable, and we love helping people feel confident and capable as they grow. You'll find a collaborative culture, real ownership, and the chance to do work that matters.
