Manufacturing Automation Systems Engineer Apply locations: Penn State New Kensington Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: REQ_ APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS: The Manufacturing Automation Systems Engineer position is an experienced and motivated automation and control specialist who works in high-performance manufacturing systems to design, develop and maintain advanced software solutions for smart manufacturing systems, supporting the manufacturing programming and computational systems, database management and visualization of operational data. The successful candidate is knowledgeable in advocating for operational technology systems integration to support digital systems technology demonstrations and brings manufacturing experience and expertise designing, coding, testing, implementing, integrating with IT systems, for manufacturing-specific high-performance platforms and software. This role requires proficiency in common industrial programming languages and demonstrated experience in implementing common industry communication protocols and software systems for graphical interfaces, including MES, SCADA, PLC programming, and database management. This position will guide and participate in the design of state-of-the-art infrastructure for digital automation development, smart manufacturing technology and equipment and software systems associated with the Digital Foundry's Digital Learning and Demonstration Lab. You will assist in the definition of industry applications and solutions across the ISA-95 and ISA-88 standards, execute and manage system design consistent with standard IT principles and methodologies. This role will apply their knowledge and skills to both the teaching of concepts and the development of prototype demonstrations in the areas of integrated systems for smart manufacturing operations, demonstrating interoperable systems such as dynamic modeling, intelligent automation, networked equipment and sensors, leveraging data from the plant-floor through the development and use of cloud-based and server-based platforms and databases. Primary responsibilities will include: Collaborating with the Digital Foundry team, corporate technology partners and manufacturing companies to define, develop, and demonstrate the integration of automation and control systems including industrial PC's, process computing networks, and data storage systems. - 30% Working closely with the Digital Foundry Senior Manager Projects & Technology and Engineering staff on the development and execution of digital manufacturing technologies and solutions for local manufacturers by providing automation and control systems design support and guidance. Developing and demonstrating innovative software-based solutions enabling the utilization of Industry 4.0 technologies such as advanced sensing and controls, product and process modeling, digital twins/digital thread, data capture and analytics, and AI/machine learning, to demonstrate improved processes and productivity in manufacturing. - 30% Proposing and implementing new features, improvements, and updates to enhance functionality and usability of key manufacturing operations management tools, databases, and integration of smart manufacturing connected systems. - 20% Creating and maintaining comprehensive documentation for software tools, including user guides, technical specifications, and all university approvals and maintenance requirements. - 10% Serving as an instructor and subject matter expert in area of expertise for workforce and student training, demonstrations, and events at the Digital Foundry. - 10% This position requires: Bachelor's degree in engineering, computer science, software engineering or equivalent 3+ years industrial manufacturing experience in digital / smart technology and integrated IT/OT systems. This is a term position that is funded for 1 year, with excellent possibility of renewal. The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. The salary range for this position, including all possible grades is: $76,700.00 - $115,100.00 CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security. The ASR is available for review here. Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Jul 05, 2025
Full time
Manufacturing Automation Systems Engineer Apply locations: Penn State New Kensington Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: REQ_ APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS: The Manufacturing Automation Systems Engineer position is an experienced and motivated automation and control specialist who works in high-performance manufacturing systems to design, develop and maintain advanced software solutions for smart manufacturing systems, supporting the manufacturing programming and computational systems, database management and visualization of operational data. The successful candidate is knowledgeable in advocating for operational technology systems integration to support digital systems technology demonstrations and brings manufacturing experience and expertise designing, coding, testing, implementing, integrating with IT systems, for manufacturing-specific high-performance platforms and software. This role requires proficiency in common industrial programming languages and demonstrated experience in implementing common industry communication protocols and software systems for graphical interfaces, including MES, SCADA, PLC programming, and database management. This position will guide and participate in the design of state-of-the-art infrastructure for digital automation development, smart manufacturing technology and equipment and software systems associated with the Digital Foundry's Digital Learning and Demonstration Lab. You will assist in the definition of industry applications and solutions across the ISA-95 and ISA-88 standards, execute and manage system design consistent with standard IT principles and methodologies. This role will apply their knowledge and skills to both the teaching of concepts and the development of prototype demonstrations in the areas of integrated systems for smart manufacturing operations, demonstrating interoperable systems such as dynamic modeling, intelligent automation, networked equipment and sensors, leveraging data from the plant-floor through the development and use of cloud-based and server-based platforms and databases. Primary responsibilities will include: Collaborating with the Digital Foundry team, corporate technology partners and manufacturing companies to define, develop, and demonstrate the integration of automation and control systems including industrial PC's, process computing networks, and data storage systems. - 30% Working closely with the Digital Foundry Senior Manager Projects & Technology and Engineering staff on the development and execution of digital manufacturing technologies and solutions for local manufacturers by providing automation and control systems design support and guidance. Developing and demonstrating innovative software-based solutions enabling the utilization of Industry 4.0 technologies such as advanced sensing and controls, product and process modeling, digital twins/digital thread, data capture and analytics, and AI/machine learning, to demonstrate improved processes and productivity in manufacturing. - 30% Proposing and implementing new features, improvements, and updates to enhance functionality and usability of key manufacturing operations management tools, databases, and integration of smart manufacturing connected systems. - 20% Creating and maintaining comprehensive documentation for software tools, including user guides, technical specifications, and all university approvals and maintenance requirements. - 10% Serving as an instructor and subject matter expert in area of expertise for workforce and student training, demonstrations, and events at the Digital Foundry. - 10% This position requires: Bachelor's degree in engineering, computer science, software engineering or equivalent 3+ years industrial manufacturing experience in digital / smart technology and integrated IT/OT systems. This is a term position that is funded for 1 year, with excellent possibility of renewal. The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. The salary range for this position, including all possible grades is: $76,700.00 - $115,100.00 CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security. The ASR is available for review here. Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working as a Business analyst or who holds a degree or Master's degree in a subject such as Business Studies or an MBA will not be eligible. You will also need to commit to completing a Level 4 Business Analyst Apprenticeship. Our Company Artelia Projects UK Ltd is a multidisciplinary cost and project management consultancy operating in the built environment. Overview This is a fantastic opportunity for a motivated apprentice to join our Digitalisation team. Working closely with experienced developers, you will support the delivery of digital tools that streamline our business processes and improve client outcomes. The role offers structured on-the-job training alongside a recognised apprenticeship qualification. Artelia UK is part of global project management and engineering consultancy Artelia, employing over 6,000 people in 40 countries. We are proud to be independent and employee owned. This means that you get the benefits of a large consultancy with the individuality of an organisation that makes decisions based around the best interests of its clients and people, not external shareholders. Purpose of the role You will play a key role in the delivery of digital tools across our business, working with technologies such as Power Apps, Power Automate, Power BI, and SharePoint. You'll learn how to gather requirements, map processes, and develop and maintain digital solutions that address real-world business problems. You will gain a deep understanding of both technology and consultancy services, helping deliver client value while supporting our internal digital transformation. While you will be supporting the UK Artelia team, you will have the opportunity to become a part of the wider Artelia Digital Community of 110 specialists around the globe. This is a full time role and you will be an important part of our future. The role will require meeting key stakeholders face to face in the Artelia offices in London and Birmingham, however the role is output focused and flexibility will be the key to deliver these outputs. Key areas of responsibility Support the development of digital solutions using Microsoft 365, the Power Platform, and SharePoint. Assist in gathering and analysing user requirements and converting them into technical solutions. Help maintain existing applications and troubleshoot issues. Engage with end users to understand their needs and support adoption of digital tools. Learn to use third-party integrations (e.g. Salesforce) where applicable. Document workflows, data flows, and solution specifications. Participate in the Artelia Digital Community globally, sharing knowledge and best practices. Candidate profile You are enthusiastic about technology and curious about how digital tools can improve the way businesses operate. You may not have much experience yet, but you're keen to learn and excited about the possibilities of the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI. You bring a problem-solving mindset and a willingness to ask questions, explore solutions, and work collaboratively. You're confident using Microsoft Office and comfortable communicating with colleagues across different teams. Whether supporting a team meeting or testing a new digital tool, you bring a positive attitude and a readiness to grow. You may have seen or used platforms like SharePoint or Salesforce, and you're interested in how data and automation can make a difference in the real world. Most importantly, you're looking for a supportive environment where you can build a solid foundation in both technical and business skills-setting you up for a career in digital development and analysis. Essential Qualifications At least 7 GCSEs at grade A-C (grade 4) or above, including Maths and English. 3 A Levels (or equivalent) at grades A -C in any subject but preferably one in a numerical, computing or business subject (e.g. Maths, Science, Computer Science, Business Studies) or equivalent (examples include Level 3 apprenticeship, BTEC Extended Diploma, overall grade Merit or Distinction) Applications are also welcomed from graduates with non business degrees looking to cross-train into a tech career. Salary - £22,000 Location: our offices are based at WC1V 6RLand candidates will ideally have commute times of 1hr 15minsor less. Hybrid working - we do offer hybrid working though this is to be agreed with the line manager and will vary depending on the business needs. Training to be provided As part of the Level 4 Business Analyst apprenticeship standard, you'll be registered as a member of the British Computer Society and on a fast track to an industry-recognised qualification. Your dedicated industry coach will support you through a blended approach that includes remote, in-person, 1-2-1, and group learning. By applying, you agree to Digital Native retaining your information, sharing it with potential employers, and contacting you about apprenticeship opportunities that we feel you might be interested in. Candidates that have read and followed the advice in our CV Guide are more likely to be successful
Jul 05, 2025
Full time
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working as a Business analyst or who holds a degree or Master's degree in a subject such as Business Studies or an MBA will not be eligible. You will also need to commit to completing a Level 4 Business Analyst Apprenticeship. Our Company Artelia Projects UK Ltd is a multidisciplinary cost and project management consultancy operating in the built environment. Overview This is a fantastic opportunity for a motivated apprentice to join our Digitalisation team. Working closely with experienced developers, you will support the delivery of digital tools that streamline our business processes and improve client outcomes. The role offers structured on-the-job training alongside a recognised apprenticeship qualification. Artelia UK is part of global project management and engineering consultancy Artelia, employing over 6,000 people in 40 countries. We are proud to be independent and employee owned. This means that you get the benefits of a large consultancy with the individuality of an organisation that makes decisions based around the best interests of its clients and people, not external shareholders. Purpose of the role You will play a key role in the delivery of digital tools across our business, working with technologies such as Power Apps, Power Automate, Power BI, and SharePoint. You'll learn how to gather requirements, map processes, and develop and maintain digital solutions that address real-world business problems. You will gain a deep understanding of both technology and consultancy services, helping deliver client value while supporting our internal digital transformation. While you will be supporting the UK Artelia team, you will have the opportunity to become a part of the wider Artelia Digital Community of 110 specialists around the globe. This is a full time role and you will be an important part of our future. The role will require meeting key stakeholders face to face in the Artelia offices in London and Birmingham, however the role is output focused and flexibility will be the key to deliver these outputs. Key areas of responsibility Support the development of digital solutions using Microsoft 365, the Power Platform, and SharePoint. Assist in gathering and analysing user requirements and converting them into technical solutions. Help maintain existing applications and troubleshoot issues. Engage with end users to understand their needs and support adoption of digital tools. Learn to use third-party integrations (e.g. Salesforce) where applicable. Document workflows, data flows, and solution specifications. Participate in the Artelia Digital Community globally, sharing knowledge and best practices. Candidate profile You are enthusiastic about technology and curious about how digital tools can improve the way businesses operate. You may not have much experience yet, but you're keen to learn and excited about the possibilities of the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI. You bring a problem-solving mindset and a willingness to ask questions, explore solutions, and work collaboratively. You're confident using Microsoft Office and comfortable communicating with colleagues across different teams. Whether supporting a team meeting or testing a new digital tool, you bring a positive attitude and a readiness to grow. You may have seen or used platforms like SharePoint or Salesforce, and you're interested in how data and automation can make a difference in the real world. Most importantly, you're looking for a supportive environment where you can build a solid foundation in both technical and business skills-setting you up for a career in digital development and analysis. Essential Qualifications At least 7 GCSEs at grade A-C (grade 4) or above, including Maths and English. 3 A Levels (or equivalent) at grades A -C in any subject but preferably one in a numerical, computing or business subject (e.g. Maths, Science, Computer Science, Business Studies) or equivalent (examples include Level 3 apprenticeship, BTEC Extended Diploma, overall grade Merit or Distinction) Applications are also welcomed from graduates with non business degrees looking to cross-train into a tech career. Salary - £22,000 Location: our offices are based at WC1V 6RLand candidates will ideally have commute times of 1hr 15minsor less. Hybrid working - we do offer hybrid working though this is to be agreed with the line manager and will vary depending on the business needs. Training to be provided As part of the Level 4 Business Analyst apprenticeship standard, you'll be registered as a member of the British Computer Society and on a fast track to an industry-recognised qualification. Your dedicated industry coach will support you through a blended approach that includes remote, in-person, 1-2-1, and group learning. By applying, you agree to Digital Native retaining your information, sharing it with potential employers, and contacting you about apprenticeship opportunities that we feel you might be interested in. Candidates that have read and followed the advice in our CV Guide are more likely to be successful
Senior SAP Integrated Business Planning Consultant Job Title: Senior SAP Integrated Business Planning Consultant About the job you're considering As a Senior SAP IBP consultant, you will work as part of a great supply planning team shaping and delivering the latest planning processes and supply chain planning solutions to a wide and varied set of clients, across many different industry sectors, enhancing solutions and support bid work. Working alongside Capgemini's team of specialists in our Supply Chain Management Capability in delivering innovative projects to our existing and new clients, you will also have opportunities to develop our pipeline for future projects. This role is a unique chance to work with the latest technologies, for example: S/4HANA, SAP IBP time-series & order-based planning, but also non-SAP planning solutions (Blue Yonder or O9), helping clients renew their enterprise planning solutions as they move through their transformation journeys. You will be working on single or multiple project lifecycles, at any or all stages, from shaping the transformation roadmap, through agile delivery to post go live support. Your knowledge of core SAP IBP solutions will allow you to lead, shape, build and deliver solutions in your functional area as well as contribute to the growth of the SAP SCM Capability. As part of the role, you will have access to enhance your consulting, functional and technical skills, through Capgemini learning and development, and the latest industry recognised certifications. About our UK SAP Practice Team: Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked for SAP S/4HANA certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Using your experience providing advanced functional consulting within SAP IBP time-series and order-based planning projects. Be part of a team that solves problems and provide solutions for large, corporate clients in multiple sectors, working in cross-discipline, agile and distributed teams, across multiple areas of Supply Chain Management, depending on project scope and at various stages of the project lifecycle. Lead your functional area within the engagement as an SAP IBP Senior Consultant to deliver full project life cycle delivery. Solid understanding of supply chain interfaces (CIDS, RTI or SDI) and their capabilities - aligning SAP solutions with customer requirements. Lead (and coach) a team to deliver customer solutions supporting the customer requirements. Teach about industry SAP but also non-SAP capabilities (if possible). Work with junior and experienced SAP consultants while being supported by solution architects at leading / global clients (leaders in their respective fields). Provide thought leadership to our clients and internal customers with your enhanced knowledge of available solutions both within the SAP portfolio, and supporting products recognised within the industries. Alongside project delivery you will manage and develop your career through training, networking, and contributing to the practice and wider group growth and objectives particularly focusing on Supply Chain Planning initiatives. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Senior Consulting experience in SAP IBP working across various modules, like Demand, S&OP, Supply Chain Control Tower. Experience with OBP - Response & Supply is an advantage. Advocate of best practice design principles along with an advisory focus and be able to provide solutions for the business's requirements. You have a passion to work with our clients, advising them on how to get the most out of their SAP technologies. Have experience in multiple end-to-end design and implementation programmes with SAP IBP. Awareness of various project lifecycle tools such as Atlassian JIRA, SAP Solution Manager and SAP Signavio. Have experience in taking the business requirements and create a functional design with supporting functional specifications. Solid understanding of supply chain planning processes like Demand / Supply and/or S&OP. Integration experience of the modules that directly integrate with IBP (e.g., Production Planning, Order to Cash, Procure-to-Pay, Inventory Management). Understand the key capabilities of SAP IBP and integration with other SAP modules and applications. Awareness of latest SAP capability and roadmap in the IBP area. Have experience in designing and defining planning area structure to offer a fit for purpose design. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. What does 'Get The Future You Want' mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Capgemini. Get The Future You Want. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want
Jul 05, 2025
Full time
Senior SAP Integrated Business Planning Consultant Job Title: Senior SAP Integrated Business Planning Consultant About the job you're considering As a Senior SAP IBP consultant, you will work as part of a great supply planning team shaping and delivering the latest planning processes and supply chain planning solutions to a wide and varied set of clients, across many different industry sectors, enhancing solutions and support bid work. Working alongside Capgemini's team of specialists in our Supply Chain Management Capability in delivering innovative projects to our existing and new clients, you will also have opportunities to develop our pipeline for future projects. This role is a unique chance to work with the latest technologies, for example: S/4HANA, SAP IBP time-series & order-based planning, but also non-SAP planning solutions (Blue Yonder or O9), helping clients renew their enterprise planning solutions as they move through their transformation journeys. You will be working on single or multiple project lifecycles, at any or all stages, from shaping the transformation roadmap, through agile delivery to post go live support. Your knowledge of core SAP IBP solutions will allow you to lead, shape, build and deliver solutions in your functional area as well as contribute to the growth of the SAP SCM Capability. As part of the role, you will have access to enhance your consulting, functional and technical skills, through Capgemini learning and development, and the latest industry recognised certifications. About our UK SAP Practice Team: Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked for SAP S/4HANA certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Using your experience providing advanced functional consulting within SAP IBP time-series and order-based planning projects. Be part of a team that solves problems and provide solutions for large, corporate clients in multiple sectors, working in cross-discipline, agile and distributed teams, across multiple areas of Supply Chain Management, depending on project scope and at various stages of the project lifecycle. Lead your functional area within the engagement as an SAP IBP Senior Consultant to deliver full project life cycle delivery. Solid understanding of supply chain interfaces (CIDS, RTI or SDI) and their capabilities - aligning SAP solutions with customer requirements. Lead (and coach) a team to deliver customer solutions supporting the customer requirements. Teach about industry SAP but also non-SAP capabilities (if possible). Work with junior and experienced SAP consultants while being supported by solution architects at leading / global clients (leaders in their respective fields). Provide thought leadership to our clients and internal customers with your enhanced knowledge of available solutions both within the SAP portfolio, and supporting products recognised within the industries. Alongside project delivery you will manage and develop your career through training, networking, and contributing to the practice and wider group growth and objectives particularly focusing on Supply Chain Planning initiatives. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Senior Consulting experience in SAP IBP working across various modules, like Demand, S&OP, Supply Chain Control Tower. Experience with OBP - Response & Supply is an advantage. Advocate of best practice design principles along with an advisory focus and be able to provide solutions for the business's requirements. You have a passion to work with our clients, advising them on how to get the most out of their SAP technologies. Have experience in multiple end-to-end design and implementation programmes with SAP IBP. Awareness of various project lifecycle tools such as Atlassian JIRA, SAP Solution Manager and SAP Signavio. Have experience in taking the business requirements and create a functional design with supporting functional specifications. Solid understanding of supply chain planning processes like Demand / Supply and/or S&OP. Integration experience of the modules that directly integrate with IBP (e.g., Production Planning, Order to Cash, Procure-to-Pay, Inventory Management). Understand the key capabilities of SAP IBP and integration with other SAP modules and applications. Awareness of latest SAP capability and roadmap in the IBP area. Have experience in designing and defining planning area structure to offer a fit for purpose design. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. What does 'Get The Future You Want' mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Capgemini. Get The Future You Want. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want
Implementation Specialist Reports To: Vice President - EMA Region Location: Aberdeen, Scotland Job Summary: Implementation specialists form a conduit between Peloton and their clients. Primary responsibility is to support the configuration, deployment and user training of Peloton software to meet the clients' business requirements. Additional responsibilities include supporting existing clients to further develop their understanding of Peloton technology and liaise with the Peloton development team on future product enhancements. Supervisory responsibilities: None Primary Job Responsibilities: Administer all customer accounts for implementation of lifecycle and develop all business for same. Coordinate with customers to design project scope and objectives and ensure achievement of same within required timeframe and monitor completion of all projects. Assist customers in optimal utilization of all software tools and provide technical assistance implementation of all projects. Provide training to all customers to use web service tools and prepare all required reports for regular analysis. Coordinate with employees and customers and ensure all project completion within required timeframe and according to contract. Assist with the installation and set-up of new software systems. Other duties: Develop new processes and recommend improvements to all procedures and ensure optimal level of customer satisfaction at all times. Identify and resolve all issues and provide assistance for same. Maintain all client applications and provide required update and modify all applications. Draft or revise user training manuals and procedures. Develop training materials and/or provide onsite training as requested. Perform other related duties as assigned. Qualifications: Degree in Engineering Entry to mid-level experience in drilling, completions and well operations is a plus Ability to communicate effectively with client and Peloton development team Ability to manage balance between client business needs and Peloton development capabilities Excellent oral and written communication skills Strong problem-solving skills Proficient in Windows and Microsoft Office Understanding of database / reporting technology Prior knowledge of Peloton applications is a strong plus Travel will be required to client locations About Peloton: The Peloton Platform energizes the oil and gas digital transformation through mobility, automation and data integration by providing fully integrated well data lifecycle, production data lifecycle and land data management solutions. Today, over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage, simplify and optimize their operations. For more information, visit . By submitting your job application, you confirm that you agree to the storing and processing of your personal data by Peloton as described in our Privacy Policy: Privacy Policy .
Jul 05, 2025
Full time
Implementation Specialist Reports To: Vice President - EMA Region Location: Aberdeen, Scotland Job Summary: Implementation specialists form a conduit between Peloton and their clients. Primary responsibility is to support the configuration, deployment and user training of Peloton software to meet the clients' business requirements. Additional responsibilities include supporting existing clients to further develop their understanding of Peloton technology and liaise with the Peloton development team on future product enhancements. Supervisory responsibilities: None Primary Job Responsibilities: Administer all customer accounts for implementation of lifecycle and develop all business for same. Coordinate with customers to design project scope and objectives and ensure achievement of same within required timeframe and monitor completion of all projects. Assist customers in optimal utilization of all software tools and provide technical assistance implementation of all projects. Provide training to all customers to use web service tools and prepare all required reports for regular analysis. Coordinate with employees and customers and ensure all project completion within required timeframe and according to contract. Assist with the installation and set-up of new software systems. Other duties: Develop new processes and recommend improvements to all procedures and ensure optimal level of customer satisfaction at all times. Identify and resolve all issues and provide assistance for same. Maintain all client applications and provide required update and modify all applications. Draft or revise user training manuals and procedures. Develop training materials and/or provide onsite training as requested. Perform other related duties as assigned. Qualifications: Degree in Engineering Entry to mid-level experience in drilling, completions and well operations is a plus Ability to communicate effectively with client and Peloton development team Ability to manage balance between client business needs and Peloton development capabilities Excellent oral and written communication skills Strong problem-solving skills Proficient in Windows and Microsoft Office Understanding of database / reporting technology Prior knowledge of Peloton applications is a strong plus Travel will be required to client locations About Peloton: The Peloton Platform energizes the oil and gas digital transformation through mobility, automation and data integration by providing fully integrated well data lifecycle, production data lifecycle and land data management solutions. Today, over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage, simplify and optimize their operations. For more information, visit . By submitting your job application, you confirm that you agree to the storing and processing of your personal data by Peloton as described in our Privacy Policy: Privacy Policy .
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is seeking an IT Specialist to join our office in London, Canary Wharf. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, JAMF, Windows, Office 365 applications, and MS Teams. This is a full-time hybrid position working out of our London, Canary Wharf, office. How will you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions. Create and manage Active Directory accounts for corporate users & systems. Maintain desktops, laptops and tablets including both hardware and software. Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment. Create, maintain and delete Active Directory accounts for corporate users & systems. Take ownership of macOS/iOS environments, lead administration via Jamf Cloud. Perform other ad-hoc projects or tasks as assigned. Other duties as assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent combination of education and experience. What do we offer? We value our people and offer a competitive salary along with company bonus Strong maternity and paternity scheme A workplace pension scheme Take what you need holiday package Private medical insurance Dental plan Group life assurance Group income protection Employee assistance programme A monthly wellness allowance Adoption assistance Stock options Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Jul 05, 2025
Full time
Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Smarsh is seeking an IT Specialist to join our office in London, Canary Wharf. As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have proven experience with macOS, JAMF, Windows, Office 365 applications, and MS Teams. This is a full-time hybrid position working out of our London, Canary Wharf, office. How will you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, MS Teams, computer hardware, and other new and emerging technology solutions. Create and manage Active Directory accounts for corporate users & systems. Maintain desktops, laptops and tablets including both hardware and software. Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment. Create, maintain and delete Active Directory accounts for corporate users & systems. Take ownership of macOS/iOS environments, lead administration via Jamf Cloud. Perform other ad-hoc projects or tasks as assigned. Other duties as assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent combination of education and experience. What do we offer? We value our people and offer a competitive salary along with company bonus Strong maternity and paternity scheme A workplace pension scheme Take what you need holiday package Private medical insurance Dental plan Group life assurance Group income protection Employee assistance programme A monthly wellness allowance Adoption assistance Stock options Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
Data Engineer / Scientist Department: Consultancy Employment Type: Full Time Location: United Kingdom / Hybrid Description As a Data Engineer/Scientist at Actica, you will have the opportunity to design, build, and maintain data pipelines while developing advanced analytics solutions to unlock business problems for high-profile UK public sector organisations. Your expertise will enable organisations to maximise the value of their data assets through robust data infrastructure and sophisticated analysis, playing a key role in nationally critical projects that make a real difference to people's everyday lives. Locations: London, Guildford, Bristol, M4 corridor Hybrid working Roles and Responsibilities Actica recognises that data engineering, analytics, and data science are distinct but interconnected disciplines. Our data engineers focus on building and maintaining the data infrastructure that enables analytics and data science work, while our data scientists and analysts focus on deriving insights and developing models. At Actica, we're at the forefront of the UK government's AI transformation agenda, seeking skilled data specialists to architect and implement advanced analytics solutions for critical public sector and defence organisations. As part of our team, you'll leverage technologies like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives government efficiency. You'll collaborate with stakeholders to transform legacy systems, implement data governance frameworks, and ensure solutions meet the highest security standards. Our deep expertise in public sector digital transformation and established presence across defence and government organisations offer unique opportunities to shape the future of UK public services through innovative data-driven solutions. With our strong technical foundation and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation agenda, we should discuss how your expertise could strengthen our growing data practice. As a data engineer/scientist, you will: Data Engineering Focus: Design, implement, and maintain scalable data pipelines and ETL processes Develop and maintain data warehouses and data lakes Implement data quality monitoring and validation systems Create and maintain data documentation and cataloguing systems Optimize data storage and retrieval systems Implement data security and governance frameworks Build and maintain data APIs and services Analytics and Data Science Focus: Translate business problems into data queries and solutions Develop and deploy machine learning models Create advanced analytics solutions Provide insights through data visualization and reporting Design and implement A/B tests and experiments Collaborate with stakeholders to understand data requirements Project Responsibilities: You will work on assignments such as: Architecting end-to-end data solutions for major business transformation programmes Designing and implementing data lakes and warehouses using cloud technologies Creating automated data pipelines for continuous data integration Developing real-time data processing systems Implementing data governance and security frameworks Building scalable machine learning infrastructure Collaborating with multiple departments, stakeholders, and external vendors Skills, Knowledge and Expertise We work predominantly within the UK Defence and Public Sectors so experience within those sectors is desirable, preferably in roles which have used data to solve business problems. The fast-moving nature of the Public Sector technology environment, together with the need to resource multiple, ad-hoc assignments, also requires our data analysts and data scientists to be quick thinkers, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter. The following attributes and areas of experience will make you particularly suited to this role with Actica: Coding e.g. expertise in Python or R; Collaborative, team-based development; Cloud analytics platforms e.g. relevant AWS and Azure platform services; Data tools hands on experience with Palantir ESSENTIAL; Data science approaches and tooling e.g. Hadoop, Spark; Data engineering approaches; Database management, e.g. MySQL, Postgress; Software development methods and techniques e.g. Agile methods such as SCRUM; Software change management, notably familiarity with git; Public sector best practice guidance, e.g. ITIL, OGC toolkit. Additional Requirements: Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success: Ability to engage effectively with stakeholders, including resolving issues and identifying new opportunities. Strong interpersonal and influencing skills. Adaptability to a fast-paced, ever-changing environment. Working Arrangements: Hybrid working model, with an office base in Guildford, Surrey and access to our other offices in London, Swindon and Cheltenham. Typical working week might involve 2-3 days working at clients' premises or other locations and the remainder at home or at one of our offices. Some projects may require up to 5 days per week on-site with colleagues. The practicalities of some project work means that individuals may need to stay away from home during the working week Team-based project environment with opportunities to participate in internal initiatives. Career Development A Mentor will be on hand to provide support and guidance throughout your journey with Actica. You will also work with a Performance and Development Manager, often outside of your project line of control, who will conduct regular reviews based on project feedback to set career objectives and identify training courses which are both relevant to your current project work, and aligned with your planned career progression. Our Commitment to Diversity Actica aims to nurture a diverse workforce through inclusive working practices, promoting equality in our recruitment activities, and by employing candidates on the basis of merit. Discrimination against individuals on the grounds of protected characteristics is not permitted and we take steps to ensure that our staff are made aware of their legal responsibilities when making hiring decisions. We offer a competitive suite of benefits.
Jul 05, 2025
Full time
Data Engineer / Scientist Department: Consultancy Employment Type: Full Time Location: United Kingdom / Hybrid Description As a Data Engineer/Scientist at Actica, you will have the opportunity to design, build, and maintain data pipelines while developing advanced analytics solutions to unlock business problems for high-profile UK public sector organisations. Your expertise will enable organisations to maximise the value of their data assets through robust data infrastructure and sophisticated analysis, playing a key role in nationally critical projects that make a real difference to people's everyday lives. Locations: London, Guildford, Bristol, M4 corridor Hybrid working Roles and Responsibilities Actica recognises that data engineering, analytics, and data science are distinct but interconnected disciplines. Our data engineers focus on building and maintaining the data infrastructure that enables analytics and data science work, while our data scientists and analysts focus on deriving insights and developing models. At Actica, we're at the forefront of the UK government's AI transformation agenda, seeking skilled data specialists to architect and implement advanced analytics solutions for critical public sector and defence organisations. As part of our team, you'll leverage technologies like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives government efficiency. You'll collaborate with stakeholders to transform legacy systems, implement data governance frameworks, and ensure solutions meet the highest security standards. Our deep expertise in public sector digital transformation and established presence across defence and government organisations offer unique opportunities to shape the future of UK public services through innovative data-driven solutions. With our strong technical foundation and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation agenda, we should discuss how your expertise could strengthen our growing data practice. As a data engineer/scientist, you will: Data Engineering Focus: Design, implement, and maintain scalable data pipelines and ETL processes Develop and maintain data warehouses and data lakes Implement data quality monitoring and validation systems Create and maintain data documentation and cataloguing systems Optimize data storage and retrieval systems Implement data security and governance frameworks Build and maintain data APIs and services Analytics and Data Science Focus: Translate business problems into data queries and solutions Develop and deploy machine learning models Create advanced analytics solutions Provide insights through data visualization and reporting Design and implement A/B tests and experiments Collaborate with stakeholders to understand data requirements Project Responsibilities: You will work on assignments such as: Architecting end-to-end data solutions for major business transformation programmes Designing and implementing data lakes and warehouses using cloud technologies Creating automated data pipelines for continuous data integration Developing real-time data processing systems Implementing data governance and security frameworks Building scalable machine learning infrastructure Collaborating with multiple departments, stakeholders, and external vendors Skills, Knowledge and Expertise We work predominantly within the UK Defence and Public Sectors so experience within those sectors is desirable, preferably in roles which have used data to solve business problems. The fast-moving nature of the Public Sector technology environment, together with the need to resource multiple, ad-hoc assignments, also requires our data analysts and data scientists to be quick thinkers, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter. The following attributes and areas of experience will make you particularly suited to this role with Actica: Coding e.g. expertise in Python or R; Collaborative, team-based development; Cloud analytics platforms e.g. relevant AWS and Azure platform services; Data tools hands on experience with Palantir ESSENTIAL; Data science approaches and tooling e.g. Hadoop, Spark; Data engineering approaches; Database management, e.g. MySQL, Postgress; Software development methods and techniques e.g. Agile methods such as SCRUM; Software change management, notably familiarity with git; Public sector best practice guidance, e.g. ITIL, OGC toolkit. Additional Requirements: Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success: Ability to engage effectively with stakeholders, including resolving issues and identifying new opportunities. Strong interpersonal and influencing skills. Adaptability to a fast-paced, ever-changing environment. Working Arrangements: Hybrid working model, with an office base in Guildford, Surrey and access to our other offices in London, Swindon and Cheltenham. Typical working week might involve 2-3 days working at clients' premises or other locations and the remainder at home or at one of our offices. Some projects may require up to 5 days per week on-site with colleagues. The practicalities of some project work means that individuals may need to stay away from home during the working week Team-based project environment with opportunities to participate in internal initiatives. Career Development A Mentor will be on hand to provide support and guidance throughout your journey with Actica. You will also work with a Performance and Development Manager, often outside of your project line of control, who will conduct regular reviews based on project feedback to set career objectives and identify training courses which are both relevant to your current project work, and aligned with your planned career progression. Our Commitment to Diversity Actica aims to nurture a diverse workforce through inclusive working practices, promoting equality in our recruitment activities, and by employing candidates on the basis of merit. Discrimination against individuals on the grounds of protected characteristics is not permitted and we take steps to ensure that our staff are made aware of their legal responsibilities when making hiring decisions. We offer a competitive suite of benefits.
Job Title: SAP S/4HANA Procure to Pay Consultant About the job you're considering The SAP S/4HANA Procurement & Supply Chain Consultant will be responsible for helping drive growth, shaping, delivering and development of our SAP S4/HANA Procurement & Supply Chain opportunities and projects in the UK. Working alongside Capgemini's team of specialists in SAP S/4HANA Procurement & Supply Chain, you will help to both develop our opportunity pipeline, bringing your deep expertise, knowledge, and experience, as well as delivering innovative projects to our existing and new clients. You will have broad capabilities in designing and delivering complex SAP S/4HANA Procurement & Supply Chain solutions, in several different industry sectors with diverse challenges and requirements. You should be able to demonstrate how you have steered clients in quickly understanding and then shaping their business needs into SAP solutions that drive positive outcomes. You will have delivery experience of working in large, complex, multi-stream projects and have broad awareness across a range of supply chain process areas. Your role Using your experience to provide Functional Consulting within SAP S/4HANA MM projects Be part of and be able to lead a team that solves problems and provides solutions for large, corporate clients in multiple sectors, working in cross-discipline, agile and distributed teams, across multiple areas of Supply Chain Management, depending on project scope and at various stages of the project lifecycle. Lead your functional area within the engagement as a SAP S/4HANA MM Consultant to deliver full project life cycle delivery, this includes: Being able to identify customer requirements. Delivering high quality SAP solutions to cater to identified requirements. Mastering your functional knowledge to be able to deliver the best solutions and project results. Training, supporting and mentoring team members, including junior talent to learn from your experiences and expertise. Develop skills to provide thought leadership to our clients and internal customers with your knowledge of available solutions both within the SAP portfolio, and the supporting products recognised within the industries. Alongside project delivery you will manage and develop your career through training, networking and contributing to the practice and wider group growth and objectives. Develop knowledge in a second functional module. Your skills and experience Has had a consulting role across multiple full cycle projects in SAP S/4HANA or ECC working in MM/P2P. Advocate of best practice design principles along with an advisory focus and demonstrate being able to provide solutions for business requirements. Be proficient and have vast hands-on config experience in MM capabilities to lead your area and provide solutions for clients. Experience in using SAP Fiori and flexible workflow in particular is advantageous. Have experience in multiple end to end design and implementation programmes within S4/HANA or ECC working across MM/PtP. Strong understanding of Procure to Pay processes, inventory functions and Supplier Relationship Management. Solid understanding of modules that integrate with MM (e.g. Planning, EWM). Understand the key capabilities of MM and how they integrate with other SAP modules and applications. Industry and business process knowledge in one or more of the following sectors is an advantage: Aerospace and Defence, Consumer Products, Pharma or Discrete Manufacturing. Can demonstrate knowledge of the strategic direction of SAP and related products. Commitment, flexibility, thought leadership and a hunger to develop your career within the SAP SCM team and the wider Capgemini Group. Have experience in designing and defining the MM org structure within P2P to offer a fit for purpose design. Passion to stay at the cutting edge of AI and ML advancements in SAP, and leveraging these technologies to drive automation, optimise processes, and deliver intelligent analytics that enhance business performance. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. What does 'Get The Future You Want' mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.
Jul 05, 2025
Full time
Job Title: SAP S/4HANA Procure to Pay Consultant About the job you're considering The SAP S/4HANA Procurement & Supply Chain Consultant will be responsible for helping drive growth, shaping, delivering and development of our SAP S4/HANA Procurement & Supply Chain opportunities and projects in the UK. Working alongside Capgemini's team of specialists in SAP S/4HANA Procurement & Supply Chain, you will help to both develop our opportunity pipeline, bringing your deep expertise, knowledge, and experience, as well as delivering innovative projects to our existing and new clients. You will have broad capabilities in designing and delivering complex SAP S/4HANA Procurement & Supply Chain solutions, in several different industry sectors with diverse challenges and requirements. You should be able to demonstrate how you have steered clients in quickly understanding and then shaping their business needs into SAP solutions that drive positive outcomes. You will have delivery experience of working in large, complex, multi-stream projects and have broad awareness across a range of supply chain process areas. Your role Using your experience to provide Functional Consulting within SAP S/4HANA MM projects Be part of and be able to lead a team that solves problems and provides solutions for large, corporate clients in multiple sectors, working in cross-discipline, agile and distributed teams, across multiple areas of Supply Chain Management, depending on project scope and at various stages of the project lifecycle. Lead your functional area within the engagement as a SAP S/4HANA MM Consultant to deliver full project life cycle delivery, this includes: Being able to identify customer requirements. Delivering high quality SAP solutions to cater to identified requirements. Mastering your functional knowledge to be able to deliver the best solutions and project results. Training, supporting and mentoring team members, including junior talent to learn from your experiences and expertise. Develop skills to provide thought leadership to our clients and internal customers with your knowledge of available solutions both within the SAP portfolio, and the supporting products recognised within the industries. Alongside project delivery you will manage and develop your career through training, networking and contributing to the practice and wider group growth and objectives. Develop knowledge in a second functional module. Your skills and experience Has had a consulting role across multiple full cycle projects in SAP S/4HANA or ECC working in MM/P2P. Advocate of best practice design principles along with an advisory focus and demonstrate being able to provide solutions for business requirements. Be proficient and have vast hands-on config experience in MM capabilities to lead your area and provide solutions for clients. Experience in using SAP Fiori and flexible workflow in particular is advantageous. Have experience in multiple end to end design and implementation programmes within S4/HANA or ECC working across MM/PtP. Strong understanding of Procure to Pay processes, inventory functions and Supplier Relationship Management. Solid understanding of modules that integrate with MM (e.g. Planning, EWM). Understand the key capabilities of MM and how they integrate with other SAP modules and applications. Industry and business process knowledge in one or more of the following sectors is an advantage: Aerospace and Defence, Consumer Products, Pharma or Discrete Manufacturing. Can demonstrate knowledge of the strategic direction of SAP and related products. Commitment, flexibility, thought leadership and a hunger to develop your career within the SAP SCM team and the wider Capgemini Group. Have experience in designing and defining the MM org structure within P2P to offer a fit for purpose design. Passion to stay at the cutting edge of AI and ML advancements in SAP, and leveraging these technologies to drive automation, optimise processes, and deliver intelligent analytics that enhance business performance. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. What does 'Get The Future You Want' mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. About Capgemini Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.
Technical Support Specialist (Bilingual - English/Spanish) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client's post-sale technical relationships, by becoming a technical expert in Yext products, internal processes, and the needs of our customers. Yext provides a very dynamic environment with a lot of opportunities for you to expand your skill set and grow. The ideal candidate is proactive, positive, curious, and flexible, a person open to new ideas and ways of working. What You'll Do Be the passionate face and voice of our brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers, raising bugs to internal Yext teams Identify and surface trending customer/product issues, drive UI/UX improvements and new functionality by surfacing client feedback to Product with a focus on potential solutions Help improve efficiency by creating Macros for repeat requests and contributing to new articles on the Help Center. Specialise in a product or a feature and become a Subject Matter Expert by attending training sessions and documenting new features and behaviours Work multi-functionally with Client Success Managers, Services, and technical teams at Yext to deliver exceptional service, and ensure we are exceeding client expectations - every time! Ideate, build, and scale new ways of thinking about the value we are bringing to clients as well as our internal operational efficiency. Serve as a mentor/coach to more junior members of the Technical Support team, including interns Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT) Be a client-facing representative of Yext and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented approach What You Have BA/BS degree or similar college-level Education or relative Work Experience 1+ years of professional work experience, ideally in a customer support/contact centre environment Ability to speak and write in English and Spanish fluently and idiomatically Strong proficiency in Excel, SQL is a plus Knowledge of ZenDesk Strong problem-solving orientation Proficient in data analysis and manipulation The ability to think creatively about, analyse, and understand complicated and abstract ideas, working with a solutions-oriented mentality to solve issues. A knack for synthesising technical concepts into digestible bits of information and effectively conveying this information to others Outstanding and effective interpersonal skills; along with a solid ability to communicate complex issues internally, across departments, and to our Enterprise clients Customer-facing experience preferred (retail, hospitality, online support, etc.) Evidence of leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to adapt quickly and learn new programs, products and procedures Ability to work 40 hours/week and overtime as needed. Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form . Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job? Select Have you been employed by Yext in the past? Select LinkedIn Profile Website Desired salary Are you legally authorized to work in the country where the job is located? Select Will you now or in the future require visa sponsorship for employment visa status? Select Prospective Talent and Job Applicant Privacy Notice Confirm When you apply to a job on this site, any personal data you provide, or which is collected as part of this process, will be processed by the Yext company you have applied to ("Controller") in order to manage its recruitment and hiring related activities. Under European data protection laws, your rights may include the right to access, port, erase, restrict, rectify or object to the processing of your personal data or where we rely on consent, the right to withdraw that consent. More details about our processing and your rights are set out in our Job Applicant Privacy Notice .
Jul 05, 2025
Full time
Technical Support Specialist (Bilingual - English/Spanish) London, UK Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems! Core responsibilities include assisting our clients on the Yext platform, troubleshooting advanced technical issues in real-time and providing best practices. As a Technical Support Specialist , you will be working with a diverse set of enterprise clients who have made an investment in Yext to manage their search experience across a network of maps, apps, social networks, directories, and search engines. Your role is to support those client's post-sale technical relationships, by becoming a technical expert in Yext products, internal processes, and the needs of our customers. Yext provides a very dynamic environment with a lot of opportunities for you to expand your skill set and grow. The ideal candidate is proactive, positive, curious, and flexible, a person open to new ideas and ways of working. What You'll Do Be the passionate face and voice of our brand, enriching customer relationships with Yext Provide post-implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers, raising bugs to internal Yext teams Identify and surface trending customer/product issues, drive UI/UX improvements and new functionality by surfacing client feedback to Product with a focus on potential solutions Help improve efficiency by creating Macros for repeat requests and contributing to new articles on the Help Center. Specialise in a product or a feature and become a Subject Matter Expert by attending training sessions and documenting new features and behaviours Work multi-functionally with Client Success Managers, Services, and technical teams at Yext to deliver exceptional service, and ensure we are exceeding client expectations - every time! Ideate, build, and scale new ways of thinking about the value we are bringing to clients as well as our internal operational efficiency. Serve as a mentor/coach to more junior members of the Technical Support team, including interns Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT) Be a client-facing representative of Yext and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented approach What You Have BA/BS degree or similar college-level Education or relative Work Experience 1+ years of professional work experience, ideally in a customer support/contact centre environment Ability to speak and write in English and Spanish fluently and idiomatically Strong proficiency in Excel, SQL is a plus Knowledge of ZenDesk Strong problem-solving orientation Proficient in data analysis and manipulation The ability to think creatively about, analyse, and understand complicated and abstract ideas, working with a solutions-oriented mentality to solve issues. A knack for synthesising technical concepts into digestible bits of information and effectively conveying this information to others Outstanding and effective interpersonal skills; along with a solid ability to communicate complex issues internally, across departments, and to our Enterprise clients Customer-facing experience preferred (retail, hospitality, online support, etc.) Evidence of leadership, outstanding track record, and/or peer recognition that separates you from others Ability to work quickly, independently, and accurately in a high-volume environment, with excellent time management skills Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills Strong computer skills, and the ability to adapt quickly and learn new programs, products and procedures Ability to work 40 hours/week and overtime as needed. Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form . Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf How did you hear about this job? Select Have you been employed by Yext in the past? Select LinkedIn Profile Website Desired salary Are you legally authorized to work in the country where the job is located? Select Will you now or in the future require visa sponsorship for employment visa status? Select Prospective Talent and Job Applicant Privacy Notice Confirm When you apply to a job on this site, any personal data you provide, or which is collected as part of this process, will be processed by the Yext company you have applied to ("Controller") in order to manage its recruitment and hiring related activities. Under European data protection laws, your rights may include the right to access, port, erase, restrict, rectify or object to the processing of your personal data or where we rely on consent, the right to withdraw that consent. More details about our processing and your rights are set out in our Job Applicant Privacy Notice .
Role: Cloud Operations Engineer Lead Location: Cheltenham Salary: Competitive salary and package dependent on experience + shift work Career Level: We are hiring at Specialist level Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationality at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Accenture secure cloud infrastructure support team uses cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client. This team operates a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 6-12 months of joining. The first six months may require regular travel to sites in or near London as part of a training and transition program. As a Cloud Operations Engineer Lead, you will be responsible for: Providing frontline support to secure cloud users to troubleshoot and resolve critical technical issues. Leading support engineers during a shift and being the coordinator and lead contact for critical escalations with third parties and users. Managing tickets that track user queries and support requests to ensure effective diagnosis, resolution, or escalation. Developing product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions. Supporting internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Following documented runbooks and procedures for high-priority incident management. Supporting UK critical workloads and identifying areas for runbook improvement. Providing mentoring to junior engineers and supporting a culture of team skills growth. Qualifications The following skills and experience are essential for this role: Significant experience working with computer systems and networks, specifically with Linux. Experience overseeing or leading teams. Experience with IaC tools including TerraForm. Experience with Kubernetes, including troubleshooting container-platform issues. Experience troubleshooting issues and identifying bugs or failures. A willingness to learn new skills in air-gapped cloud architecture and operations. Experience in production support/operations roles ensuring live services. Understanding network architectures and troubleshooting network issues using Linux tools. In-depth expertise in at least one: Kubernetes, TerraForm, Networking, Observability. Flexibility and mobility are required, as there may be a need to spend time onsite with clients and partners to enable service delivery. What is in it for you In addition to a competitive salary, Accenture offers an extensive benefits package including up to 25 days' vacation, private medical insurance, and 3 extra days leave per year for charitable work. Flexibility and mobility are required for this role to enable onsite client engagement. Closing Date for Applications: 30th August 2025 Accenture reserves the right to close the role earlier if a suitable candidate is found. Equal Employment Opportunity Statement All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other protected basis. Job candidates are not obligated to disclose sealed or expunged records of conviction or arrest during the hiring process. See Accenture's Recruiting and Hiring Statement for more information on data processing during recruitment.
Jul 05, 2025
Full time
Role: Cloud Operations Engineer Lead Location: Cheltenham Salary: Competitive salary and package dependent on experience + shift work Career Level: We are hiring at Specialist level Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationality at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Accenture secure cloud infrastructure support team uses cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client. This team operates a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 6-12 months of joining. The first six months may require regular travel to sites in or near London as part of a training and transition program. As a Cloud Operations Engineer Lead, you will be responsible for: Providing frontline support to secure cloud users to troubleshoot and resolve critical technical issues. Leading support engineers during a shift and being the coordinator and lead contact for critical escalations with third parties and users. Managing tickets that track user queries and support requests to ensure effective diagnosis, resolution, or escalation. Developing product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions. Supporting internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Following documented runbooks and procedures for high-priority incident management. Supporting UK critical workloads and identifying areas for runbook improvement. Providing mentoring to junior engineers and supporting a culture of team skills growth. Qualifications The following skills and experience are essential for this role: Significant experience working with computer systems and networks, specifically with Linux. Experience overseeing or leading teams. Experience with IaC tools including TerraForm. Experience with Kubernetes, including troubleshooting container-platform issues. Experience troubleshooting issues and identifying bugs or failures. A willingness to learn new skills in air-gapped cloud architecture and operations. Experience in production support/operations roles ensuring live services. Understanding network architectures and troubleshooting network issues using Linux tools. In-depth expertise in at least one: Kubernetes, TerraForm, Networking, Observability. Flexibility and mobility are required, as there may be a need to spend time onsite with clients and partners to enable service delivery. What is in it for you In addition to a competitive salary, Accenture offers an extensive benefits package including up to 25 days' vacation, private medical insurance, and 3 extra days leave per year for charitable work. Flexibility and mobility are required for this role to enable onsite client engagement. Closing Date for Applications: 30th August 2025 Accenture reserves the right to close the role earlier if a suitable candidate is found. Equal Employment Opportunity Statement All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other protected basis. Job candidates are not obligated to disclose sealed or expunged records of conviction or arrest during the hiring process. See Accenture's Recruiting and Hiring Statement for more information on data processing during recruitment.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
EHS Manager Bathford Salary Dependent on Experience Our client is recruiting for a great opportunity to work within a highly technical environment, working with customers across the world manufacturing unique products. EHS Manager Role and Responsibilities: Build and develop relationships with all internal and external stake holds to drive EHS and Fire safety commitment throughout site Being a key leader in the business you ll need to deliver specific activities and projects to help build affective relationships across the business Develop, maintain and monitor local EHS & Fire policies, systems and procedures to meet legislative and operations requirements Ensure that departmental risk assessments, environmental impact assessments and fire inspections are conducted by line management and followed up by corrective action ensure that all specialist environmental, health and safety hazards are assessed and managed effectively (e.g. COSHH, Noise, Emissions etc) Adequate provision of EHS & Fire training and toolbox talks for all employees Make sure that all accidental injuries, dangerous occurrences, environmental incidents and fire incidents are investigated thoroughly, and that action is taken to avoid reoccurrence Work together with the trade Union to develop a positive safety culture Line management responsibility for x2 part-time Cleaners The ideal EHS Manager will: Certified Internal Auditor (IRCA or equivalent) Full time EHS & Fire experience on an industrial site for at least two years Formal qualifications in Health & Safety to NEBOSH Certificate level (minimum), and ideally IEMA Certificate and NEBOSH Fire Safety Certificate Good computer literacy as well as written and verbal communications, analytical ability, organisational and influencing skills Proven ability to achieve results whilst managing a broad agenda and be self-disciplined and motivated to work with minimal supervision Must be able to build good working relationships within all levels of the organisation with good influencing and persuasion skills Must have the interpersonal ability to handle potential areas of conflict that may arise (within the company HR framework) Self-driven, results-orientated individual with a positive outlook and a clear focus on targets with the desire to set a continuous improvement culture Structured planner with ability to critically assess and reassess on an ongoing basis EHS Manager working hours and benefits: 36.25 hours a week Monday Thursday 09 00 Friday 09 00 26 days holiday, plus bank holidays. You can also purchase or sell an extra 5 days holiday as part of a salary sacrifice arrangement. Pension scheme which offers an employer contribution of up to 9% of salary Life assurance of four times your basic salary 24/7 Employee assistance programme, Lifeworks with access to counselling, financial and legal advice, several additional perks with discount codes for stores, gyms and experiences Private Medical Insurance, Digital GP through Aviva, Eye care for DSE users Training and development costs associated to role paid for Costco membership, Love2Shop shopping discount card Long service awards, Recognition platform, Free/Onsite parking, Cycle to work scheme Give As You Earn scheme Phone discounts through EE Sick pay scheme Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.
Jul 05, 2025
Full time
EHS Manager Bathford Salary Dependent on Experience Our client is recruiting for a great opportunity to work within a highly technical environment, working with customers across the world manufacturing unique products. EHS Manager Role and Responsibilities: Build and develop relationships with all internal and external stake holds to drive EHS and Fire safety commitment throughout site Being a key leader in the business you ll need to deliver specific activities and projects to help build affective relationships across the business Develop, maintain and monitor local EHS & Fire policies, systems and procedures to meet legislative and operations requirements Ensure that departmental risk assessments, environmental impact assessments and fire inspections are conducted by line management and followed up by corrective action ensure that all specialist environmental, health and safety hazards are assessed and managed effectively (e.g. COSHH, Noise, Emissions etc) Adequate provision of EHS & Fire training and toolbox talks for all employees Make sure that all accidental injuries, dangerous occurrences, environmental incidents and fire incidents are investigated thoroughly, and that action is taken to avoid reoccurrence Work together with the trade Union to develop a positive safety culture Line management responsibility for x2 part-time Cleaners The ideal EHS Manager will: Certified Internal Auditor (IRCA or equivalent) Full time EHS & Fire experience on an industrial site for at least two years Formal qualifications in Health & Safety to NEBOSH Certificate level (minimum), and ideally IEMA Certificate and NEBOSH Fire Safety Certificate Good computer literacy as well as written and verbal communications, analytical ability, organisational and influencing skills Proven ability to achieve results whilst managing a broad agenda and be self-disciplined and motivated to work with minimal supervision Must be able to build good working relationships within all levels of the organisation with good influencing and persuasion skills Must have the interpersonal ability to handle potential areas of conflict that may arise (within the company HR framework) Self-driven, results-orientated individual with a positive outlook and a clear focus on targets with the desire to set a continuous improvement culture Structured planner with ability to critically assess and reassess on an ongoing basis EHS Manager working hours and benefits: 36.25 hours a week Monday Thursday 09 00 Friday 09 00 26 days holiday, plus bank holidays. You can also purchase or sell an extra 5 days holiday as part of a salary sacrifice arrangement. Pension scheme which offers an employer contribution of up to 9% of salary Life assurance of four times your basic salary 24/7 Employee assistance programme, Lifeworks with access to counselling, financial and legal advice, several additional perks with discount codes for stores, gyms and experiences Private Medical Insurance, Digital GP through Aviva, Eye care for DSE users Training and development costs associated to role paid for Costco membership, Love2Shop shopping discount card Long service awards, Recognition platform, Free/Onsite parking, Cycle to work scheme Give As You Earn scheme Phone discounts through EE Sick pay scheme Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.
Head of Finance Salary: Hybrid Competitive + 15% non-contractual bonus + Car of 7,000 + comprehensive benefits package Work Pattern: Monday - Friday. 37.5 working hours per week, total 8.5 hours per day, between hours of 7.30am - 18.00pm Overall purpose of job: The Head of Finance is a pivotal leadership role within our client's organisation. Reporting to the UK Executive Team and with matrix reporting to the Group Finance function in Europe, you will lead a team of 17 finance professionals and play a critical role in driving business performance, ensuring compliance, and enabling strategic decision-making. This position demands exceptional strategic vision combined with operational expertise, offering the opportunity to make a significant impact on our 0.4bn UK business. You will partner closely with operational leaders across multiple business units to drive profitability while maintaining robust financial governance. The ideal candidate will bring strategic financial leadership experience from within FMCG or a comparable industry environment. You must demonstrate a track record of building high-performing teams and driving business value through financial insights and commercial acumen. Key areas of responsibility: Strategic Financial Leadership - Partner with UK Executive Team to develop and execute financial strategies aligned with global business objectives - Provide critical financial insights and decision support to drive business performance - Lead strategic projects including potential acquisitions, business integrations, and major capital investments - Identify and implement synergies across UK business units to maximise operational efficiency - Drive continuous improvement initiatives across finance operations Financial Management & Reporting - Oversee all financial operations for UK entities with combined turnover of circa 0.4bn - Ensure timely, accurate monthly, quarterly and annual reporting to both UK leadership and Group headquarters - Maintain rigorous financial controls and governance frameworks - Lead the annual budgeting and forecasting processes - Manage relationships with external auditors to deliver consistently clean audit outcomes - Oversee tax planning and compliance, working with specialist advisors to optimise the Group's tax position - Ensure compliance with all relevant accounting standards including FRS101, FRS102, and IFRS Commercial & Business Partnering - Act as key financial partner to business unit Managing Directors - Provide sophisticated financial analysis to support strategic decision-making - Challenge commercial assumptions and ensure robust business cases for investments - Identify profit maximisation opportunities and develop strategies to action - Present financial performance and insights to senior stakeholders at local and Group level Risk Management & Governance - Ensure robust Internal Control Framework for Financial Reporting (ICFR) - Develop and maintain effective risk management strategies - Lead the ongoing enhancement of financial policies and procedures - Ensure compliance with all regulatory requirements and Group policies - Maintain oversight of cash management and working capital optimisation Systems & Process Innovation - Partner with IT to drive digital transformation within finance operations - Lead the evaluation and implementation of finance technology solutions - Develop enhanced management information systems and reporting tools - Champion process automation and efficiency improvements - Design and implement data analytics capabilities to provide deeper business insights Person specification and experience required: - Qualified accountant (ACA/ACCA/CIMA) with 10+ years post-qualification experience - Minimum 10 years in a senior finance leadership role, ideally within FMCG or related consumer goods industries - Experience within an SME background an advantage due to the businesses operating as stand-alone units - Proven track record of leading and developing finance teams of 10+ people - Experience working in a matrix structure within a multinational organisation - Demonstrable success in business partnering with commercial operations - Experience managing financial integrations and change projects - Strong background in financial reporting, planning and analysis - Experience with ERP systems implementation or optimisation (JDE experience advantageous) Technical Skills - Expert knowledge of UK accounting standards and IFRS - Advanced Excel and financial modelling capabilities - Strong understanding of tax legislation and treasury management - Experience with business intelligence tools and data visualisation - Working knowledge of modern finance technologies and automation tools - Familiarity with internal controls frameworks and risk management Additional benefits include; Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary Medical plan
Jul 05, 2025
Full time
Head of Finance Salary: Hybrid Competitive + 15% non-contractual bonus + Car of 7,000 + comprehensive benefits package Work Pattern: Monday - Friday. 37.5 working hours per week, total 8.5 hours per day, between hours of 7.30am - 18.00pm Overall purpose of job: The Head of Finance is a pivotal leadership role within our client's organisation. Reporting to the UK Executive Team and with matrix reporting to the Group Finance function in Europe, you will lead a team of 17 finance professionals and play a critical role in driving business performance, ensuring compliance, and enabling strategic decision-making. This position demands exceptional strategic vision combined with operational expertise, offering the opportunity to make a significant impact on our 0.4bn UK business. You will partner closely with operational leaders across multiple business units to drive profitability while maintaining robust financial governance. The ideal candidate will bring strategic financial leadership experience from within FMCG or a comparable industry environment. You must demonstrate a track record of building high-performing teams and driving business value through financial insights and commercial acumen. Key areas of responsibility: Strategic Financial Leadership - Partner with UK Executive Team to develop and execute financial strategies aligned with global business objectives - Provide critical financial insights and decision support to drive business performance - Lead strategic projects including potential acquisitions, business integrations, and major capital investments - Identify and implement synergies across UK business units to maximise operational efficiency - Drive continuous improvement initiatives across finance operations Financial Management & Reporting - Oversee all financial operations for UK entities with combined turnover of circa 0.4bn - Ensure timely, accurate monthly, quarterly and annual reporting to both UK leadership and Group headquarters - Maintain rigorous financial controls and governance frameworks - Lead the annual budgeting and forecasting processes - Manage relationships with external auditors to deliver consistently clean audit outcomes - Oversee tax planning and compliance, working with specialist advisors to optimise the Group's tax position - Ensure compliance with all relevant accounting standards including FRS101, FRS102, and IFRS Commercial & Business Partnering - Act as key financial partner to business unit Managing Directors - Provide sophisticated financial analysis to support strategic decision-making - Challenge commercial assumptions and ensure robust business cases for investments - Identify profit maximisation opportunities and develop strategies to action - Present financial performance and insights to senior stakeholders at local and Group level Risk Management & Governance - Ensure robust Internal Control Framework for Financial Reporting (ICFR) - Develop and maintain effective risk management strategies - Lead the ongoing enhancement of financial policies and procedures - Ensure compliance with all regulatory requirements and Group policies - Maintain oversight of cash management and working capital optimisation Systems & Process Innovation - Partner with IT to drive digital transformation within finance operations - Lead the evaluation and implementation of finance technology solutions - Develop enhanced management information systems and reporting tools - Champion process automation and efficiency improvements - Design and implement data analytics capabilities to provide deeper business insights Person specification and experience required: - Qualified accountant (ACA/ACCA/CIMA) with 10+ years post-qualification experience - Minimum 10 years in a senior finance leadership role, ideally within FMCG or related consumer goods industries - Experience within an SME background an advantage due to the businesses operating as stand-alone units - Proven track record of leading and developing finance teams of 10+ people - Experience working in a matrix structure within a multinational organisation - Demonstrable success in business partnering with commercial operations - Experience managing financial integrations and change projects - Strong background in financial reporting, planning and analysis - Experience with ERP systems implementation or optimisation (JDE experience advantageous) Technical Skills - Expert knowledge of UK accounting standards and IFRS - Advanced Excel and financial modelling capabilities - Strong understanding of tax legislation and treasury management - Experience with business intelligence tools and data visualisation - Working knowledge of modern finance technologies and automation tools - Familiarity with internal controls frameworks and risk management Additional benefits include; Annual holiday allowance 25 days. After 4 years completed service, it will increase to 26 days and after 5 years completed service it will increase to 28 days. Employees will be given the opportunity to buy or sell up to 5 days holiday per holiday. Pension: Group personal pension, company contribution of 4%. Life Cover: 3 x your salary in the event of your death to your nominated beneficiary Medical plan
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jul 05, 2025
Full time
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jul 05, 2025
Full time
Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction. Key skills for success in this role include: Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels. Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls. Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact. Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Delegate Sales Account Manager £33,000 - £40,000 + Uncapped Commission (£55,000 Year 1 highly realistic) Flexible working US Hrs - 12 - 7.30 PM London Our client is an award winning events business and in line with their ambitious growth plans they are now looking to hire a delegate sales person to join their team. This is a fantastic opportunity for a proven delegate sales person with 6-18 months experience looking to join a super fun start-up events business with huge growth plans for the remainder of 2025. Profile: Delegate Sales Account Manager Some previous delegate sales experience ideally - 6-18 months Positive attitude with a strong desire to earn money Strong desire to close deals and earn commission Relish a challenge, are resilient and have a desire to succeed. Excellent communication skills are a must along with bags of enthusiasm. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Jul 05, 2025
Full time
Delegate Sales Account Manager £33,000 - £40,000 + Uncapped Commission (£55,000 Year 1 highly realistic) Flexible working US Hrs - 12 - 7.30 PM London Our client is an award winning events business and in line with their ambitious growth plans they are now looking to hire a delegate sales person to join their team. This is a fantastic opportunity for a proven delegate sales person with 6-18 months experience looking to join a super fun start-up events business with huge growth plans for the remainder of 2025. Profile: Delegate Sales Account Manager Some previous delegate sales experience ideally - 6-18 months Positive attitude with a strong desire to earn money Strong desire to close deals and earn commission Relish a challenge, are resilient and have a desire to succeed. Excellent communication skills are a must along with bags of enthusiasm. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
