Join Us as Chief Information Officer and help shape the Future of Cancer Care at The Christie The Christie NHS Foundation Trust is seeking an exceptional Chief Information Officer (CIO) to lead our digital transformation and information strategy. This is a unique opportunity to lead Digital Services and drive innovation at one of Europe's leading cancer centres, as we deliver our ambitious Future Christie programme - a 10-year vision to create a patient and staff focussed, intelligent, data-driven hospital. As CIO, you will provide strategic and operational leadership for digital services, ensuring technology and data are harnessed to deliver safe, efficient, and personalised care. You will champion cutting-edge initiatives such as Joint Analytics for Cancer (JAC) - our flagship platform unlocking real-time insights for clinical decision-making, research, and operational excellence. Working at the heart of our digital strategy, you will shape systems that integrate care, research, and innovation, enabling The Christie to remain at the forefront of cancer treatment. If you are passionate about transforming healthcare through digital innovation and want to make a lasting impact on patient outcomes, join us and help build the hospital of the future. Main duties of the job What You'll Do Lead the development and delivery of a Trust-wide digital strategy aligned with national priorities. Develop and implement the Trust's digital strategy, ensuring systems support integrated care, research, and performance improvement. Champion innovation, including AI and machine learning, to enable evidence-based decision-making and personalised care and deliver the ambition of the Future Christie programme. Lead digital service delivery across software development, clinical applications, infrastructure, user support, and cybersecurity Ensure robust digital governance and compliance with NHS and legal standards. Provide assurance to the Senior Management Committee and act as delegated Senior Information Risk Owner (SIRO) when required Manage and support the Digital Services team, including deputy CIO, Chief Clinical Information Officers, and departmental leads. Foster a culture of collaboration and digital literacy across clinical and operational teams What We're Looking For We're seeking a visionary leader with proven digital experience in senior data leadership, ideally in healthcare or public sector. You will have strategic insight and technical expertise in data platforms, governance, and analytics and a passion for innovation, curiosity, and solving complex system-wide challenges. You will have the ability to influence at executive level and inspire multidisciplinary teams and a commitment to equity and sustainability. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities CORPORATE Contribute effectively as a member of the Senior Management Committee ensuring all relevant matters are brought to the attention of the meetings. Provide updates to the board of directors as required on the digital strategy, programmes and risks. Undertake the role (delegated by the Director of Future Christie) of SIRO and support the work of the Information Governance and Caldicott panels providing expert knowledge and assurance ensuring that highly sensitive and confidential data is managed appropriately. Ensure that the Senior Management Committee and Future Christie Director/Medical Director are briefed on the benefits and risks of new digital related projects. Ensure effective working relationships and engagement within the organisation particularly with all divisional, corporate, clinical, and operational teams. Provide digital leadership to the Greater Manchester (GM) Cancer Alliance, support the development of GM system digital cancer strategy Ensure effective working relationships and engagement outside the organisation particularly with third party suppliers, NHS bodies, academic institutions, and other external bodies. Participate effectively in local and national CIO networks. Produce action plans and implement policies to meet all requirements for risk management, audit, controls assurance, health & safety and information governance relating to the work of the digital service. Ensure there is continual improvement and learning within the digital service and that all decisions are based on an assessment of risk. STRATEGY Develop and lead implementation of a digital strategy which supports the overall trust strategy and the associated strategies for clinical services, research and innovation and education. Remain up to date on digital trends and emerging technologies. Identify opportunities for increasing the effectiveness and efficiency of services through changes to digital services and technology. Contribute actively to the development of strategies and plans for other departments ensuring that the contribution of digital technology is incorporated DIGITAL SERVICES PROVISION Ensure provision of modern digital infrastructure, software, and services that fully support the operational, clinical, and business needs of the trust. Oversee the delivery of an effective digital service desk and set of comprehensive and proactive digital support services. Ensure the effective management of digital assets, including all hardware and software, ensuring that these are actively monitored. Ensure the provision of effective digital security measures to adequately protect and maintain systems and data. Ensure the support, maintenance, and development of the core clinical systems, including the procurement and implementation of clinical systems ensuring that benefits are maximised, and functionality fully supports the delivery of excellent patient care. INFORMATION MANAGEMENT Work collaboratively with the Chief Data Officer to develop an information management service and oversee the infrastructure required for data storage. Manage and develop approaches to data integration, including for clinical systems. Oversee relationships with external vendors, suppliers and developers. Manage the project management services that support the delivery of the digital strategy and trust service transformation activities GOVERNANCE Ensure implementation of appropriate digital governance systems which conform to legal and NHS requirements and fit within the wider governance systems of the trust. Ensure maintenance of an effective digital risk register, manage identified risks and escalate risks as required. Ensure the reduction, identification, management, and reporting of untoward digital incidents. Ensure compliance with the requirements of information governance, data protection and freedom of information guidance and legislation. Ensure that the Trust complies with the requirements of the Data Security and Protection Toolkit (DSPT). Ensure that Disaster Recovery and Business Continuity plans are in place for all digital services and that these are routinely tested, weakness identified, and appropriate improvement plans developed and implemented. Ensure compliance of the clinical systems with Safety of Health Systems standards, appropriate NHS Information Standards Notices (ISNs) and National Patient Safety Agency (NPSA) notices. As SIRO, oversee Information Asset Owners (IAOs) providing assurance on risks and compliance ensuring adherence to legal and regulatory requirements (including GDPR and NHS standards) and promote good information governance practices across the organisation. Working with the CDO, maintain an Information Asset Register, and oversee data security, integrity, and availability. MANAGEMENT OF THE DIGITAL SERVICE Manage and lead the digital services team in line with the trusts workforce and related policies, standing financial instructions and scheme of delegation, and other relevant policies and procedures. Develop and achieve annual objectives for digital services within the framework of the Trusts objectives and agreed digital strategy. Manage the digital budget within the requirements of the Trusts Scheme of Delegation and Standing Financial Instructions. Produce an annual rolling investment plan for digital infrastructure including capital, revenue and staffing resource. Plan, deploy, and maintain the Trusts digital systems and operations. Manage the Trusts software development needs. Develop and implement digital policies and procedures in line with requirements and best practice. PERSONAL DEVELOPMENT AND CONDUCT Adhere to impeccable standards of personal conduct and demonstrate commitment to the Trusts Values and Behaviours. Ensure personal professional knowledge is regularly updated and keep abreast of relevant developments. Adhere to the Code of Conduct for NHS Managers. Implement systems and processes, so that in the event of absence . click apply for full job details
Feb 06, 2026
Full time
Join Us as Chief Information Officer and help shape the Future of Cancer Care at The Christie The Christie NHS Foundation Trust is seeking an exceptional Chief Information Officer (CIO) to lead our digital transformation and information strategy. This is a unique opportunity to lead Digital Services and drive innovation at one of Europe's leading cancer centres, as we deliver our ambitious Future Christie programme - a 10-year vision to create a patient and staff focussed, intelligent, data-driven hospital. As CIO, you will provide strategic and operational leadership for digital services, ensuring technology and data are harnessed to deliver safe, efficient, and personalised care. You will champion cutting-edge initiatives such as Joint Analytics for Cancer (JAC) - our flagship platform unlocking real-time insights for clinical decision-making, research, and operational excellence. Working at the heart of our digital strategy, you will shape systems that integrate care, research, and innovation, enabling The Christie to remain at the forefront of cancer treatment. If you are passionate about transforming healthcare through digital innovation and want to make a lasting impact on patient outcomes, join us and help build the hospital of the future. Main duties of the job What You'll Do Lead the development and delivery of a Trust-wide digital strategy aligned with national priorities. Develop and implement the Trust's digital strategy, ensuring systems support integrated care, research, and performance improvement. Champion innovation, including AI and machine learning, to enable evidence-based decision-making and personalised care and deliver the ambition of the Future Christie programme. Lead digital service delivery across software development, clinical applications, infrastructure, user support, and cybersecurity Ensure robust digital governance and compliance with NHS and legal standards. Provide assurance to the Senior Management Committee and act as delegated Senior Information Risk Owner (SIRO) when required Manage and support the Digital Services team, including deputy CIO, Chief Clinical Information Officers, and departmental leads. Foster a culture of collaboration and digital literacy across clinical and operational teams What We're Looking For We're seeking a visionary leader with proven digital experience in senior data leadership, ideally in healthcare or public sector. You will have strategic insight and technical expertise in data platforms, governance, and analytics and a passion for innovation, curiosity, and solving complex system-wide challenges. You will have the ability to influence at executive level and inspire multidisciplinary teams and a commitment to equity and sustainability. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Job responsibilities CORPORATE Contribute effectively as a member of the Senior Management Committee ensuring all relevant matters are brought to the attention of the meetings. Provide updates to the board of directors as required on the digital strategy, programmes and risks. Undertake the role (delegated by the Director of Future Christie) of SIRO and support the work of the Information Governance and Caldicott panels providing expert knowledge and assurance ensuring that highly sensitive and confidential data is managed appropriately. Ensure that the Senior Management Committee and Future Christie Director/Medical Director are briefed on the benefits and risks of new digital related projects. Ensure effective working relationships and engagement within the organisation particularly with all divisional, corporate, clinical, and operational teams. Provide digital leadership to the Greater Manchester (GM) Cancer Alliance, support the development of GM system digital cancer strategy Ensure effective working relationships and engagement outside the organisation particularly with third party suppliers, NHS bodies, academic institutions, and other external bodies. Participate effectively in local and national CIO networks. Produce action plans and implement policies to meet all requirements for risk management, audit, controls assurance, health & safety and information governance relating to the work of the digital service. Ensure there is continual improvement and learning within the digital service and that all decisions are based on an assessment of risk. STRATEGY Develop and lead implementation of a digital strategy which supports the overall trust strategy and the associated strategies for clinical services, research and innovation and education. Remain up to date on digital trends and emerging technologies. Identify opportunities for increasing the effectiveness and efficiency of services through changes to digital services and technology. Contribute actively to the development of strategies and plans for other departments ensuring that the contribution of digital technology is incorporated DIGITAL SERVICES PROVISION Ensure provision of modern digital infrastructure, software, and services that fully support the operational, clinical, and business needs of the trust. Oversee the delivery of an effective digital service desk and set of comprehensive and proactive digital support services. Ensure the effective management of digital assets, including all hardware and software, ensuring that these are actively monitored. Ensure the provision of effective digital security measures to adequately protect and maintain systems and data. Ensure the support, maintenance, and development of the core clinical systems, including the procurement and implementation of clinical systems ensuring that benefits are maximised, and functionality fully supports the delivery of excellent patient care. INFORMATION MANAGEMENT Work collaboratively with the Chief Data Officer to develop an information management service and oversee the infrastructure required for data storage. Manage and develop approaches to data integration, including for clinical systems. Oversee relationships with external vendors, suppliers and developers. Manage the project management services that support the delivery of the digital strategy and trust service transformation activities GOVERNANCE Ensure implementation of appropriate digital governance systems which conform to legal and NHS requirements and fit within the wider governance systems of the trust. Ensure maintenance of an effective digital risk register, manage identified risks and escalate risks as required. Ensure the reduction, identification, management, and reporting of untoward digital incidents. Ensure compliance with the requirements of information governance, data protection and freedom of information guidance and legislation. Ensure that the Trust complies with the requirements of the Data Security and Protection Toolkit (DSPT). Ensure that Disaster Recovery and Business Continuity plans are in place for all digital services and that these are routinely tested, weakness identified, and appropriate improvement plans developed and implemented. Ensure compliance of the clinical systems with Safety of Health Systems standards, appropriate NHS Information Standards Notices (ISNs) and National Patient Safety Agency (NPSA) notices. As SIRO, oversee Information Asset Owners (IAOs) providing assurance on risks and compliance ensuring adherence to legal and regulatory requirements (including GDPR and NHS standards) and promote good information governance practices across the organisation. Working with the CDO, maintain an Information Asset Register, and oversee data security, integrity, and availability. MANAGEMENT OF THE DIGITAL SERVICE Manage and lead the digital services team in line with the trusts workforce and related policies, standing financial instructions and scheme of delegation, and other relevant policies and procedures. Develop and achieve annual objectives for digital services within the framework of the Trusts objectives and agreed digital strategy. Manage the digital budget within the requirements of the Trusts Scheme of Delegation and Standing Financial Instructions. Produce an annual rolling investment plan for digital infrastructure including capital, revenue and staffing resource. Plan, deploy, and maintain the Trusts digital systems and operations. Manage the Trusts software development needs. Develop and implement digital policies and procedures in line with requirements and best practice. PERSONAL DEVELOPMENT AND CONDUCT Adhere to impeccable standards of personal conduct and demonstrate commitment to the Trusts Values and Behaviours. Ensure personal professional knowledge is regularly updated and keep abreast of relevant developments. Adhere to the Code of Conduct for NHS Managers. Implement systems and processes, so that in the event of absence . click apply for full job details
Chief Digital and Information Officer The closing date is 20 February 2026 Applications are invited for this key leadership role as a non-voting Board Member of The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT. The successful applicant will join the Trust at an extremely exciting time, ensuring the Trust realises its vision to establish the Trust as a leader in the field of digital health services. Leading implementation, our Chief Digital and Information Officer will hold strategy oversight of our Digital and Data Strategy and champion digital innovation and improved use of data and technological adoption to improve patient care, clinical options and operational efficiency. Given the seniority of this Trust Board-level position, only applicants who can clearly demonstrate within their application the ability to operate at a level equivalent to NHS Pay Band 9, whether currently or with immediate capability, will be considered for shortlisting. Main duties of the job The post holder will lead the evolution of clinical and business information processes, ensuring high quality provision and support for business-critical systems. They will also adopt a structured approach which enables the prioritisation and delivery of digital activities aligned to the Trust's overall strategic direction consistent with the Trust Strategy and Digital Strategy. The post-holder will ensure effective information technology / information system programme management and deliver information governance requirements in line with statutory and regulatory guidance. About us The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation. In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment. Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family. Job responsibilities Strategic Leadership Working in partnership with organisational and clinical leadership teams, lead development and delivery of a compelling digital strategy aligned with RJAHs corporate goals and the wider plans of the wider System, Regional and National direction. Provide visionary leadership for digital & informatics, fostering data-driven decision-making, digital-first culture, and user-centric service design. Digital & Clinical Engagement and Transformation Lead the Trusts digital transformation programme, including EPR, clinical apps, remote monitoring to improve patient and clinician experience. Lead Digital collaboration and drive innovation with clinical and operational teams to integrate digital solutions into pathways seamlessly, and enabling clinically-led digital transformation and move the organisation to be data driven. Lead the preparation of a funded and achievable technology programme that enables a credible Digital Strategy recognising the impact of the technology changes on the funding regimes. This to include the development of business proposals and investment cases ensuring that these facilitate sound decision making. Serve as Senior Information Risk Owner; ensure robust compliance with NHS IG and cyber-security standards. To ensure the Trusts digital related policies including information risk management, cyber security and business continuity are contemporary and compliant with relevant rules and guidance. Oversee data privacy, consent, audits, and readiness for regulatory inspection. Digital Infrastructure & Service Delivery Ensure secure, reliable, resilient IT infrastructure; manage clinical and corporate systems to maximise uptime and performance. Identify improvements in operational IT that add benefit to clinical and operational colleagues Drive establishment of BI platforms, data lakes, and analytics services to provide insights for clinical excellence and operational improvement. Promote analytics literacy and embed insight-driven strategies across the Trust. Lead and develop high-performing teams across Digital, Data, PMO and Cyber. Nurture a culture of innovation, continuous improvement, and excellence in digital delivery across the Trust. Board-Level Engagement & Advocacy Advise on digital investments, emerging technologies, AI, and interoperability. Provide Board and Executive level reporting on digital performance, strategic projects, risks, and opportunities. Partnerships & External Collaboration Engage with ICS, academic partners, and industry to enhance digital maturity and secure funding for innovation. Represent RJAH in regional/national digital groups, sharing best practices and influencing system-level change. Person Specification Qualifications and CPD Masters level attainment in relevant subject (or equivalent suitable professional experience) Evidence of continuous development Skills and experience Significant experience as a digital leader in an NHS or comparable complex healthcare environment or system, working at Board level Effective working with Board-level colleagues and senior clinicians with demonstrable leader and communication skills Demonstratable digital thought leadership and strategic influencing skills and track record of digital innovation Demonstration of leading digitisation strategy and roadmap development Evidence of impacting health outcomes through the implementation of digital solutions Experience in establishing strong governance arrangements and knowledge of procurement protocols and able to work within a strongly regulated environment Able to lead complex and sometimes contentious change and transformation at scale with evidence of managing complex change Experience in identifying healthtech trends and application Knowledge Knowledge of healthcare information systems and advanced technology including artificial intelligence, its application and governance / design requirements to ensure it is deployed fairly Good understanding of national policy and strategic direction of the NHS Values Resilient under pressure and calm in a crisis A progressive thinker and creative disrupter, always focused on the need to deliver benefits to patients, the public and care professionals Able to influence and collaborate across multiple stakeholder groups Resilience and calm under pressure Demonstrates commitment to the Trust's published values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Address The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT
Feb 06, 2026
Full time
Chief Digital and Information Officer The closing date is 20 February 2026 Applications are invited for this key leadership role as a non-voting Board Member of The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT. The successful applicant will join the Trust at an extremely exciting time, ensuring the Trust realises its vision to establish the Trust as a leader in the field of digital health services. Leading implementation, our Chief Digital and Information Officer will hold strategy oversight of our Digital and Data Strategy and champion digital innovation and improved use of data and technological adoption to improve patient care, clinical options and operational efficiency. Given the seniority of this Trust Board-level position, only applicants who can clearly demonstrate within their application the ability to operate at a level equivalent to NHS Pay Band 9, whether currently or with immediate capability, will be considered for shortlisting. Main duties of the job The post holder will lead the evolution of clinical and business information processes, ensuring high quality provision and support for business-critical systems. They will also adopt a structured approach which enables the prioritisation and delivery of digital activities aligned to the Trust's overall strategic direction consistent with the Trust Strategy and Digital Strategy. The post-holder will ensure effective information technology / information system programme management and deliver information governance requirements in line with statutory and regulatory guidance. About us The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation. In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment. Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family. Job responsibilities Strategic Leadership Working in partnership with organisational and clinical leadership teams, lead development and delivery of a compelling digital strategy aligned with RJAHs corporate goals and the wider plans of the wider System, Regional and National direction. Provide visionary leadership for digital & informatics, fostering data-driven decision-making, digital-first culture, and user-centric service design. Digital & Clinical Engagement and Transformation Lead the Trusts digital transformation programme, including EPR, clinical apps, remote monitoring to improve patient and clinician experience. Lead Digital collaboration and drive innovation with clinical and operational teams to integrate digital solutions into pathways seamlessly, and enabling clinically-led digital transformation and move the organisation to be data driven. Lead the preparation of a funded and achievable technology programme that enables a credible Digital Strategy recognising the impact of the technology changes on the funding regimes. This to include the development of business proposals and investment cases ensuring that these facilitate sound decision making. Serve as Senior Information Risk Owner; ensure robust compliance with NHS IG and cyber-security standards. To ensure the Trusts digital related policies including information risk management, cyber security and business continuity are contemporary and compliant with relevant rules and guidance. Oversee data privacy, consent, audits, and readiness for regulatory inspection. Digital Infrastructure & Service Delivery Ensure secure, reliable, resilient IT infrastructure; manage clinical and corporate systems to maximise uptime and performance. Identify improvements in operational IT that add benefit to clinical and operational colleagues Drive establishment of BI platforms, data lakes, and analytics services to provide insights for clinical excellence and operational improvement. Promote analytics literacy and embed insight-driven strategies across the Trust. Lead and develop high-performing teams across Digital, Data, PMO and Cyber. Nurture a culture of innovation, continuous improvement, and excellence in digital delivery across the Trust. Board-Level Engagement & Advocacy Advise on digital investments, emerging technologies, AI, and interoperability. Provide Board and Executive level reporting on digital performance, strategic projects, risks, and opportunities. Partnerships & External Collaboration Engage with ICS, academic partners, and industry to enhance digital maturity and secure funding for innovation. Represent RJAH in regional/national digital groups, sharing best practices and influencing system-level change. Person Specification Qualifications and CPD Masters level attainment in relevant subject (or equivalent suitable professional experience) Evidence of continuous development Skills and experience Significant experience as a digital leader in an NHS or comparable complex healthcare environment or system, working at Board level Effective working with Board-level colleagues and senior clinicians with demonstrable leader and communication skills Demonstratable digital thought leadership and strategic influencing skills and track record of digital innovation Demonstration of leading digitisation strategy and roadmap development Evidence of impacting health outcomes through the implementation of digital solutions Experience in establishing strong governance arrangements and knowledge of procurement protocols and able to work within a strongly regulated environment Able to lead complex and sometimes contentious change and transformation at scale with evidence of managing complex change Experience in identifying healthtech trends and application Knowledge Knowledge of healthcare information systems and advanced technology including artificial intelligence, its application and governance / design requirements to ensure it is deployed fairly Good understanding of national policy and strategic direction of the NHS Values Resilient under pressure and calm in a crisis A progressive thinker and creative disrupter, always focused on the need to deliver benefits to patients, the public and care professionals Able to influence and collaborate across multiple stakeholder groups Resilience and calm under pressure Demonstrates commitment to the Trust's published values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Address The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT
Engagement Officer Flexible/remote working in Scotland The Organisation Our client is dedicated to protecting the ocean - defending crucial habitats, regenerating vital ecosystems and inspiring volunteers. They unite communities, governments, and industry, and champion science-based solutions for cleaner, healthier seas to tackle the climate and nature emergency. The postholder will work on an exciting, grant-funded programme designed to expand ocean literacy and understanding and enhance marine community engagement. The programme is funded by nearly £200,000 to engage communities, particularly children, in marine conservation activity and its importance. The organisation is currently looking for an Engagement Officer to join them on a full-time basis, working 35 hours per week for a three year, fixed-term contract. The programme is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, our client has been able to recruit for this three-year role. The Benefits - Salary of £26,500 - £31,000 per annum - 25 days' annual leave plus Bank Holidays (increasing with service) - Extra time off at Christmas - 8% employer pension contributions (no match required) - Sick pay at full pay for 8 weeks, then 8 weeks at half pay (after probation) - Flexible working and remote-first approach - Health and wellbeing support, plus an employee assistance programme - A paid volunteering day to support a charity of your choice - Cycle-to-work scheme This is a genuinely exciting opportunity for a confident community engagement professional with a passion for marine conservation to join a values-led organisation. You'll enjoy a hugely varied and creative role that puts you right at the heart of communities, giving you the chance to design and deliver engaging activities, and see first-hand the difference your work makes in building ocean literacy and long-lasting pro-ocean action. In return, you'll be supported by a friendly, solutions-focused team that truly lives its values, offering flexibility, trust and balance, alongside the opportunity to shape national conversations around ocean literacy, equity and environmental action in Scotland. What You'll Do As an Engagement Officer, you will deliver an engaging, inclusive programme of outreach and education that connects people with the sea and builds a lasting legacy of pro-ocean activity. Leading the delivery of the programme, you'll run engaging sessions in schools, youth groups, and community settings, and co-ordinate citizen science and public events across diverse audiences. You'll co-create resources that support learning and mobilisation, establish and chair a community focus group to shape the programme, and ensure all activities reflect the principles of equity, diversity and inclusion. Additionally, you will: - Deliver outreach events, including beach cleans and citizen science activities - Promote the programme via in-person and digital channels - Help develop ocean literacy policy - Support volunteer recruitment and engagement throughout the project - Collaborate with colleagues across communications, funding, digital, and citizen science teams to amplify reach and impact About You To be considered as an Engagement Officer, you will need: - Experience using monitoring and evaluation to prioritise project development and optimise impact - Applied knowledge of a broad range of marine issues, including ocean health and pollution - Working knowledge of data protection and its application to information collection and use - Demonstrable ability to develop project resources and promotional materials - To be creative, imaginative and enjoy keeping pace with fresh approaches to the design and delivery of events, materials and activities - A full, valid driving licence and access to a vehicle (due to travel required in the project area) Please note, occasional travel to external meetings and events, and to other office locations across the UK is expected and may require overnight stays. The successful candidate will be required to undertake First Aid training, which will be provided. This role is also conditional on an acceptable Enhanced Disclosure check with the Disclosure and Barring Service. Closing date: Sunday 15 February 2026 Interviews: w/c 23 February 2026 Other organisations may call this role Community Engagement Officer, Environmental Engagement Officer, Community Outreach Officer, Environmental Outreach Officer, Education and Engagement Officer, Environmental Education Officer, or Public Outreach Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're looking for an impactful role as an Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 06, 2026
Full time
Engagement Officer Flexible/remote working in Scotland The Organisation Our client is dedicated to protecting the ocean - defending crucial habitats, regenerating vital ecosystems and inspiring volunteers. They unite communities, governments, and industry, and champion science-based solutions for cleaner, healthier seas to tackle the climate and nature emergency. The postholder will work on an exciting, grant-funded programme designed to expand ocean literacy and understanding and enhance marine community engagement. The programme is funded by nearly £200,000 to engage communities, particularly children, in marine conservation activity and its importance. The organisation is currently looking for an Engagement Officer to join them on a full-time basis, working 35 hours per week for a three year, fixed-term contract. The programme is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, our client has been able to recruit for this three-year role. The Benefits - Salary of £26,500 - £31,000 per annum - 25 days' annual leave plus Bank Holidays (increasing with service) - Extra time off at Christmas - 8% employer pension contributions (no match required) - Sick pay at full pay for 8 weeks, then 8 weeks at half pay (after probation) - Flexible working and remote-first approach - Health and wellbeing support, plus an employee assistance programme - A paid volunteering day to support a charity of your choice - Cycle-to-work scheme This is a genuinely exciting opportunity for a confident community engagement professional with a passion for marine conservation to join a values-led organisation. You'll enjoy a hugely varied and creative role that puts you right at the heart of communities, giving you the chance to design and deliver engaging activities, and see first-hand the difference your work makes in building ocean literacy and long-lasting pro-ocean action. In return, you'll be supported by a friendly, solutions-focused team that truly lives its values, offering flexibility, trust and balance, alongside the opportunity to shape national conversations around ocean literacy, equity and environmental action in Scotland. What You'll Do As an Engagement Officer, you will deliver an engaging, inclusive programme of outreach and education that connects people with the sea and builds a lasting legacy of pro-ocean activity. Leading the delivery of the programme, you'll run engaging sessions in schools, youth groups, and community settings, and co-ordinate citizen science and public events across diverse audiences. You'll co-create resources that support learning and mobilisation, establish and chair a community focus group to shape the programme, and ensure all activities reflect the principles of equity, diversity and inclusion. Additionally, you will: - Deliver outreach events, including beach cleans and citizen science activities - Promote the programme via in-person and digital channels - Help develop ocean literacy policy - Support volunteer recruitment and engagement throughout the project - Collaborate with colleagues across communications, funding, digital, and citizen science teams to amplify reach and impact About You To be considered as an Engagement Officer, you will need: - Experience using monitoring and evaluation to prioritise project development and optimise impact - Applied knowledge of a broad range of marine issues, including ocean health and pollution - Working knowledge of data protection and its application to information collection and use - Demonstrable ability to develop project resources and promotional materials - To be creative, imaginative and enjoy keeping pace with fresh approaches to the design and delivery of events, materials and activities - A full, valid driving licence and access to a vehicle (due to travel required in the project area) Please note, occasional travel to external meetings and events, and to other office locations across the UK is expected and may require overnight stays. The successful candidate will be required to undertake First Aid training, which will be provided. This role is also conditional on an acceptable Enhanced Disclosure check with the Disclosure and Barring Service. Closing date: Sunday 15 February 2026 Interviews: w/c 23 February 2026 Other organisations may call this role Community Engagement Officer, Environmental Engagement Officer, Community Outreach Officer, Environmental Outreach Officer, Education and Engagement Officer, Environmental Education Officer, or Public Outreach Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're looking for an impactful role as an Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
About the role Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector. Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes. Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience. You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user. About the Team 2024 marked 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were successful in our bid to continue delivering this service. We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF. We are a hard-working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community. Find out more about the Personal Support & Social Work Service on our website. About you To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes. There will be some travel required and therefore you will need to be able to drive and have access to your own car. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Wednesday 18 February 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: Week commencing 02 March 2026
Feb 05, 2026
Full time
About the role Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector. Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes. Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience. You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user. About the Team 2024 marked 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were successful in our bid to continue delivering this service. We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF. We are a hard-working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community. Find out more about the Personal Support & Social Work Service on our website. About you To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes. There will be some travel required and therefore you will need to be able to drive and have access to your own car. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on Wednesday 18 February 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: Week commencing 02 March 2026
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Feb 05, 2026
Full time
Resident Liaison Officer/Tenant Liaison Officer Contract: 3 months (possible extension) Location: Coventry Rate: £14.35 ph Client: Equans Company's overview EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Location The role can be based in Bristol, Nottingham, Swansea, Leeds Birmingham (Garrett's Green), Newcastle, Oldham (Chadderton) and Yeading. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. The Civil Service expectation of 60% attendance in the workplace is applied by DVSA. Occasional travel to other sites will be required. About the job Job summary The Chief Digital & Information Officer is an Executive Board Director with collective responsibility for developing and delivering the agency's strategic objectives. They provide leadership of the DVSA Digital, Data and Technology community for core customer-facing and internal services, including: 3 services in the government's top 75 digital services. The role oversees the development and continuous improvement of the enterprise architecture, technology infrastructure, systems and applications, digital delivery, security and the data and information management strategy for core customer-facing and internal services. In collaboration with the Executive team, the key focus is to ensure that there is the right level of digital, data and technological expertise and resource to enable timely delivery of the agreed priorities for DVSA's services. As well as being responsible for working with DfT and GDS in planning for and implementing any additional services required of DVSA and the postholder also represents DVSA in cross-government networks and fora. DVSA's digital, data and security functions are fundamental to every service DVSA delivers. Our systems are accessed by millions of GB citizens and businesses every year to book, pay for and learn more about, our services. The team also provide operational and specialist systems for internal users. The directorate is also establishing an enterprise architecture practice, building domain capability and growing capacity to design solutions towards a goal architecture to ensure that change becomes easier, quicker and cheaper, reducing the total cost of ownership to successfully deliver the DVSA's strategic and efficiency plans. The role holder is accountable for ensuring the ongoing support, business continuity, development and maintenance of information management and security, data, and IT service disaster recovery services. Job description Key Responsibilities Executive Committee Member Support the Chief Executive in their role as Accounting Officer, ensuring that the Agency is led and managed effectively and efficiently, deputising for the Chief Executive where required. Champion decisions made by the Executive Committee and Directing Board and role model the Agency's values and cultural aspirations. Contribute to the development of DVSA's vision and strategic plans. Development and implementation of major organisational change initiatives through a service-led approach. Directors are also expected to sponsor several strategic projects Directorate Leadership Lead a broad range of digital, data, architecture and technology teams with a strategic mindset and vision to develop and run DVSA digital services, which are agile and secure by design, compliant with GDS service standards and continuously improved in response to user feedback. The post holder will be a primary link between DVSA and the DfT D&D group. Working with senior teams across the agency to develop and deliver the directorate's annual plan and enable the delivery of the plans of other Directors. Provide leadership to the Directorate's teams and champion a culture of continuous improvement and performance management, making appropriate use of the services and standards provided by GDS and the cross-government Digital and Data profession to support this. Manage both internal resources and third-party suppliers to implement significant business and cultural changes across the agency, as informed by the agreed service priorities. Ensure the development, operation and improvement of digital by default services is successful and secure. Find innovative ways to drive the shift to insourced teams and manage attraction and retention challenges to achieve committed efficiency savings in a climate of overall Civil Service cost and headcount control. Digital and Data Shape the strategic approach to the development of DVSA's digital services and the development or acquisition of the technology to deliver them; this includes responsibility for procurement, development, security and delivery across the whole of the estate of the agency. Seek to demonstrably improve DVSA's return on investment on technology spending and reporting this against outcome-based performance metrics. Ensure any new mission technology is delivered in line with the government's code of practice, and digital and data services are delivered in line with the relevant government service and functional standards, including Secure by Design, One Login initiatives etc. Work with GDS to define the scope and application of common service provision for cross-government commodity infrastructure technology and ensure that the delivery and iteration of technology services is supported by effective analysis of the financial benefits of taking an agile, open, user-driven approach. Create opportunity to design and deliver digitally driven solutions and services that are fully supported by the right architectures and systems, while avoiding creation of legacy technology. The role supports a culture of data-driven delivery within the Agency through leadership of the DVSA's data science and forecasting functions ensuring both process and guidance link to the Agency's strategic plans and long-term financial forecast. Working closely with the relevant services, committees and functions, develop the enterprise data frameworks to ensure that DVSA has access to the information and knowledge required to optimise decision making. Security and Resilience Lead and shape the Agency's response to cyber security threats and incidents, working to improve business resilience and continuity plans in preparedness for an incident. Ensure remediation of systems and processes in response to emerging cyber security intelligence and work with the cross-government networks to mature DVSA's ability to identify, manage and mitigate cyber security threat levels. Leadership and Culture Contribute to the transformation of leadership capability, bringing about a step-change in culture enabling greater levels of engagement and productivity. Contribute to our drive to improve the diversity of our people and the broader inclusion agenda to provide a better service to customers and contribute to our aim of being a great place to work. Directorate Functions Data & Security - Data Science, Data Management, Cyber Assurance, Data Protection and Information Management, Data Analysis, Data Engineering. Technology - Technical Services Delivery, Development, Infrastructure, Contract Management, Business Systems. Enterprise Architecture - All domains, technical design and architecture enablement. Digital Delivery - Programme Delivery, User Centred Design, Business Analysis - D&D capability building and professional development, including early talent, D&D Governance, D&D Business Partnering and Business Support. The job holder will have responsibility for teams of around 600 people at DVSA across Great Britain. The post manages 5 Corporate Senior Leaders, and has the support of a Business Support Manager and a PA. Person specification It is essential in your supporting statement that you provide evidence and proven examples against each of the following selection criteria. Extensive experience leading high performing digital, technology, data and cyber security functions, with a deep understanding of Government digital governance frameworks and a strong record of delivering digital transformation and improvement programmes. Skilled in gathering and prioritising customer and service user requirements to maximise value, combined with a proven track record of driving delivery at pace, applying project management techniques, and proactively managing risks. Proven ability to develop organisational strategy and translate a compelling vision into action, supported by strong strategic judgement and the ability to see connections across complex issues and recommend sound decisions in a political environment. Highly developed communication skills with the ability to influence senior stakeholders and industry leaders, and convey complex and technical information clearly and concisely. Outstanding leadership capability, with the ability to recruit, inspire and empower colleagues; build diverse and inclusive teams; and grow organisational capability and resilience under pressure and public scrutiny.
Feb 05, 2026
Full time
Location The role can be based in Bristol, Nottingham, Swansea, Leeds Birmingham (Garrett's Green), Newcastle, Oldham (Chadderton) and Yeading. We offer a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. The Civil Service expectation of 60% attendance in the workplace is applied by DVSA. Occasional travel to other sites will be required. About the job Job summary The Chief Digital & Information Officer is an Executive Board Director with collective responsibility for developing and delivering the agency's strategic objectives. They provide leadership of the DVSA Digital, Data and Technology community for core customer-facing and internal services, including: 3 services in the government's top 75 digital services. The role oversees the development and continuous improvement of the enterprise architecture, technology infrastructure, systems and applications, digital delivery, security and the data and information management strategy for core customer-facing and internal services. In collaboration with the Executive team, the key focus is to ensure that there is the right level of digital, data and technological expertise and resource to enable timely delivery of the agreed priorities for DVSA's services. As well as being responsible for working with DfT and GDS in planning for and implementing any additional services required of DVSA and the postholder also represents DVSA in cross-government networks and fora. DVSA's digital, data and security functions are fundamental to every service DVSA delivers. Our systems are accessed by millions of GB citizens and businesses every year to book, pay for and learn more about, our services. The team also provide operational and specialist systems for internal users. The directorate is also establishing an enterprise architecture practice, building domain capability and growing capacity to design solutions towards a goal architecture to ensure that change becomes easier, quicker and cheaper, reducing the total cost of ownership to successfully deliver the DVSA's strategic and efficiency plans. The role holder is accountable for ensuring the ongoing support, business continuity, development and maintenance of information management and security, data, and IT service disaster recovery services. Job description Key Responsibilities Executive Committee Member Support the Chief Executive in their role as Accounting Officer, ensuring that the Agency is led and managed effectively and efficiently, deputising for the Chief Executive where required. Champion decisions made by the Executive Committee and Directing Board and role model the Agency's values and cultural aspirations. Contribute to the development of DVSA's vision and strategic plans. Development and implementation of major organisational change initiatives through a service-led approach. Directors are also expected to sponsor several strategic projects Directorate Leadership Lead a broad range of digital, data, architecture and technology teams with a strategic mindset and vision to develop and run DVSA digital services, which are agile and secure by design, compliant with GDS service standards and continuously improved in response to user feedback. The post holder will be a primary link between DVSA and the DfT D&D group. Working with senior teams across the agency to develop and deliver the directorate's annual plan and enable the delivery of the plans of other Directors. Provide leadership to the Directorate's teams and champion a culture of continuous improvement and performance management, making appropriate use of the services and standards provided by GDS and the cross-government Digital and Data profession to support this. Manage both internal resources and third-party suppliers to implement significant business and cultural changes across the agency, as informed by the agreed service priorities. Ensure the development, operation and improvement of digital by default services is successful and secure. Find innovative ways to drive the shift to insourced teams and manage attraction and retention challenges to achieve committed efficiency savings in a climate of overall Civil Service cost and headcount control. Digital and Data Shape the strategic approach to the development of DVSA's digital services and the development or acquisition of the technology to deliver them; this includes responsibility for procurement, development, security and delivery across the whole of the estate of the agency. Seek to demonstrably improve DVSA's return on investment on technology spending and reporting this against outcome-based performance metrics. Ensure any new mission technology is delivered in line with the government's code of practice, and digital and data services are delivered in line with the relevant government service and functional standards, including Secure by Design, One Login initiatives etc. Work with GDS to define the scope and application of common service provision for cross-government commodity infrastructure technology and ensure that the delivery and iteration of technology services is supported by effective analysis of the financial benefits of taking an agile, open, user-driven approach. Create opportunity to design and deliver digitally driven solutions and services that are fully supported by the right architectures and systems, while avoiding creation of legacy technology. The role supports a culture of data-driven delivery within the Agency through leadership of the DVSA's data science and forecasting functions ensuring both process and guidance link to the Agency's strategic plans and long-term financial forecast. Working closely with the relevant services, committees and functions, develop the enterprise data frameworks to ensure that DVSA has access to the information and knowledge required to optimise decision making. Security and Resilience Lead and shape the Agency's response to cyber security threats and incidents, working to improve business resilience and continuity plans in preparedness for an incident. Ensure remediation of systems and processes in response to emerging cyber security intelligence and work with the cross-government networks to mature DVSA's ability to identify, manage and mitigate cyber security threat levels. Leadership and Culture Contribute to the transformation of leadership capability, bringing about a step-change in culture enabling greater levels of engagement and productivity. Contribute to our drive to improve the diversity of our people and the broader inclusion agenda to provide a better service to customers and contribute to our aim of being a great place to work. Directorate Functions Data & Security - Data Science, Data Management, Cyber Assurance, Data Protection and Information Management, Data Analysis, Data Engineering. Technology - Technical Services Delivery, Development, Infrastructure, Contract Management, Business Systems. Enterprise Architecture - All domains, technical design and architecture enablement. Digital Delivery - Programme Delivery, User Centred Design, Business Analysis - D&D capability building and professional development, including early talent, D&D Governance, D&D Business Partnering and Business Support. The job holder will have responsibility for teams of around 600 people at DVSA across Great Britain. The post manages 5 Corporate Senior Leaders, and has the support of a Business Support Manager and a PA. Person specification It is essential in your supporting statement that you provide evidence and proven examples against each of the following selection criteria. Extensive experience leading high performing digital, technology, data and cyber security functions, with a deep understanding of Government digital governance frameworks and a strong record of delivering digital transformation and improvement programmes. Skilled in gathering and prioritising customer and service user requirements to maximise value, combined with a proven track record of driving delivery at pace, applying project management techniques, and proactively managing risks. Proven ability to develop organisational strategy and translate a compelling vision into action, supported by strong strategic judgement and the ability to see connections across complex issues and recommend sound decisions in a political environment. Highly developed communication skills with the ability to influence senior stakeholders and industry leaders, and convey complex and technical information clearly and concisely. Outstanding leadership capability, with the ability to recruit, inspire and empower colleagues; build diverse and inclusive teams; and grow organisational capability and resilience under pressure and public scrutiny.
Job Title: Individual Giving Officer x2 Reporting To: Individual Giving Manager Salary Range: £30,000-£34,000 Contract Type : Permanent Location: Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. Monday to Friday. Requirements: A cover letter is required as part of the application process. The Felix Project can only employ applicants who currently have the right to work in the UK. Our Vision: A UK where No food food goes to waste . We are UK s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness. FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments. We aim to recruit from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. Purpose of the Job We are seeking to hire 2 Individual Giving Officers. As the Individual Giving Officer, you will support the Individual Giving Managers developing our individual giving programmes, including acquisition through face to face, digital and direct mail channels and innovate within the space. The post-holder will take on specific campaigns and manage these from inception to completion including data selection, creative, print and post-campaign analysis. The role also offers a fantastic opportunity for the post-holder to help drive innovation in Individual Giving at Felix. Duties & Responsibilities The key focus of the role will be: Supporting the Individual Giving Managers with acquisition and retention activities. Taking a proactive role in supporter stewardship Insight and Evaluation Campaign Management Supporter Acquisition and Retention Help deliver a calendar of activities across digital and traditional channels in line with agreed budget targets Campaign manage supporter updates from inception to completion including data selection, creative, print and post-campaign analysis Supporter Stewardship Be proactive in refining and improving supporter stewardship processes and assist with updating related policies as required Support the supporter care team with queries where required Take a lead in updating and monitoring the Fundraising complaints log Developing in Legacy giving programme Support in the development of an effective legacy acquisition and stewardship programme. Insight & Evaluation Produce post-campaign reports and make recommendations on refining approaches to improve overall performance Monitor Supporter attrition levels and implement measures to mitigate drop-offs Collaboration Work with Senior Individual Giving and Legacy Manager on new income-generation opportunities Work with the Marketing team to maximise opportunities utilising social media platforms General Understanding of the Institute of Fundraising s Code of Practice, data protection and other relevant legislation, guidance and good practice Essential Criteria Proven track record of campaign management across Individual Giving, across both acquisition and retention methods. Previous experience of creating supporter journeys that have reduced attrition rates and increased supporter engagement. Experience of using supporter databases for audience segmentation and insight. Experience of supporter (or customer) care and managing queries and complaints. Good numeracy and Excel skills. Understanding of the regulatory environment for fundraising, including data protection, codes of fundraising practice and Gift Aid. Not essential but please state if you have experience with Gambling Protection laws and regulations (including LCCP). Ability to build strong working relationships at all levels, and to work independently within a small team. Good communication and interpersonal skills. A passion for fighting food waste and food inequality. Equity Diversity Inclusion & Belonging At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. Application Procedure Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted. Recruitment Timeline We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
Feb 05, 2026
Full time
Job Title: Individual Giving Officer x2 Reporting To: Individual Giving Manager Salary Range: £30,000-£34,000 Contract Type : Permanent Location: Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. Monday to Friday. Requirements: A cover letter is required as part of the application process. The Felix Project can only employ applicants who currently have the right to work in the UK. Our Vision: A UK where No food food goes to waste . We are UK s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness. FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments. We aim to recruit from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. Purpose of the Job We are seeking to hire 2 Individual Giving Officers. As the Individual Giving Officer, you will support the Individual Giving Managers developing our individual giving programmes, including acquisition through face to face, digital and direct mail channels and innovate within the space. The post-holder will take on specific campaigns and manage these from inception to completion including data selection, creative, print and post-campaign analysis. The role also offers a fantastic opportunity for the post-holder to help drive innovation in Individual Giving at Felix. Duties & Responsibilities The key focus of the role will be: Supporting the Individual Giving Managers with acquisition and retention activities. Taking a proactive role in supporter stewardship Insight and Evaluation Campaign Management Supporter Acquisition and Retention Help deliver a calendar of activities across digital and traditional channels in line with agreed budget targets Campaign manage supporter updates from inception to completion including data selection, creative, print and post-campaign analysis Supporter Stewardship Be proactive in refining and improving supporter stewardship processes and assist with updating related policies as required Support the supporter care team with queries where required Take a lead in updating and monitoring the Fundraising complaints log Developing in Legacy giving programme Support in the development of an effective legacy acquisition and stewardship programme. Insight & Evaluation Produce post-campaign reports and make recommendations on refining approaches to improve overall performance Monitor Supporter attrition levels and implement measures to mitigate drop-offs Collaboration Work with Senior Individual Giving and Legacy Manager on new income-generation opportunities Work with the Marketing team to maximise opportunities utilising social media platforms General Understanding of the Institute of Fundraising s Code of Practice, data protection and other relevant legislation, guidance and good practice Essential Criteria Proven track record of campaign management across Individual Giving, across both acquisition and retention methods. Previous experience of creating supporter journeys that have reduced attrition rates and increased supporter engagement. Experience of using supporter databases for audience segmentation and insight. Experience of supporter (or customer) care and managing queries and complaints. Good numeracy and Excel skills. Understanding of the regulatory environment for fundraising, including data protection, codes of fundraising practice and Gift Aid. Not essential but please state if you have experience with Gambling Protection laws and regulations (including LCCP). Ability to build strong working relationships at all levels, and to work independently within a small team. Good communication and interpersonal skills. A passion for fighting food waste and food inequality. Equity Diversity Inclusion & Belonging At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. Application Procedure Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted. Recruitment Timeline We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
Job Title: Individual Giving Officer • Department: Fundraising • Reports to: Head of Fundraising • Responsible for: Individual Giving • Working Hours: 23.25 hours per week. 15-month contract 1. Purpose of the Role • Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters. • Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this. • Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship. • Develop budgets and business plans and contribute to fundraising strategy. • Manage and optimise supporter experience for retention, engagement, and cross-marketing. • Analyse appeal results for continual improvement. 2. Principle Tasks • Oversee the annual individual giving fundraising calendar and campaigns from start to finish. • Plan and manage direct marketing and digital appeals, including supplier coordination. • Conduct market research and maintain awareness of trends to inform innovation. • Prepare budgets and monitor performance. • Develop donor recruitment campaigns. • Develop supporter journeys. • Develop warm programmes. • Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials. • Coordinate with PR, comms, and other departments on campaign messaging and execution. • Analyse campaign performance and produce evaluation insights. • Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice. 3. Knowledge, Skills & Experience • Essential: o Direct marketing and digital fundraising experience. o CRM usage for data extract and reporting. o Data management. o Campaign brief writing. o Fundraising copywriting ability. o An understanding of effective fundraising design. o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products. o Supporter acquisition, retention and development. o GDPR. 4. Competencies • Planning and decision-making skills. • Creativity and forward-thinking. • Task focus, prioritisation, and problem-solving. • Collaboration with team. • Project management. • Excellent Microsoft package skills. • Strong written/verbal communication and analytical skills. 5. Additional Info • Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities. • Driving licence. • Work in office 3 days per week. Some home working will be allowed as needed.
Feb 05, 2026
Full time
Job Title: Individual Giving Officer • Department: Fundraising • Reports to: Head of Fundraising • Responsible for: Individual Giving • Working Hours: 23.25 hours per week. 15-month contract 1. Purpose of the Role • Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters. • Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this. • Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship. • Develop budgets and business plans and contribute to fundraising strategy. • Manage and optimise supporter experience for retention, engagement, and cross-marketing. • Analyse appeal results for continual improvement. 2. Principle Tasks • Oversee the annual individual giving fundraising calendar and campaigns from start to finish. • Plan and manage direct marketing and digital appeals, including supplier coordination. • Conduct market research and maintain awareness of trends to inform innovation. • Prepare budgets and monitor performance. • Develop donor recruitment campaigns. • Develop supporter journeys. • Develop warm programmes. • Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials. • Coordinate with PR, comms, and other departments on campaign messaging and execution. • Analyse campaign performance and produce evaluation insights. • Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice. 3. Knowledge, Skills & Experience • Essential: o Direct marketing and digital fundraising experience. o CRM usage for data extract and reporting. o Data management. o Campaign brief writing. o Fundraising copywriting ability. o An understanding of effective fundraising design. o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products. o Supporter acquisition, retention and development. o GDPR. 4. Competencies • Planning and decision-making skills. • Creativity and forward-thinking. • Task focus, prioritisation, and problem-solving. • Collaboration with team. • Project management. • Excellent Microsoft package skills. • Strong written/verbal communication and analytical skills. 5. Additional Info • Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities. • Driving licence. • Work in office 3 days per week. Some home working will be allowed as needed.
Company Zero100 is a membership-based intelligence company that connects, informs, and inspires the world's most influential C Level Operations & Supply Chain Officers - and their teams - to unlock the true potential of the AI and Digital Revolution for the lasting benefit of business and our planet. Our members use Zero100's research and advisory services to shape their supply chain strategies. We bring both member and non member executives together at our events to harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonization initiatives. Headquartered in London, UK, Zero100's members include Nike, Walmart, CVS, Unilever, Pfizer, Google, Volvo Cars, Honeywell, Ecolab, McDonald's, and more. Position Zero100 is looking for a full time Research Analyst to contribute to the Zero100 research agenda, identifying and developing future facing digital themes for the supply chain industry. Successful applicants have experience working in or researching supply chains and generating new ideas to practitioners. These experiences have formed a knowledge base and skills capability that can be used to identify and curate perspectives and content that supply chain executives will find relevant and timely. You are naturally curious, ask insightful questions, successfully distill complex content into bite sized segments, love working with customers, and dive into ambiguous areas comfortably. You are a strong communicator and don't shy away from controversial positions. You enjoy translating customer questions and problems to solve into simple frameworks and guides to action that help drive faster decisions and outcomes. Responsibilities Develop Research Content, including: Identifying audacious digital trends and disruptors for the supply chain industry Developing thought leadership content including written research, podcasts, explainer videos, and compact perspective pieces Sharing your thought leadership and research by speaking at Zero100 events, industry forums, and with media Conducting interviews with customers, stakeholders, and industry thought leaders to understand and synthesize the digital or decarbonization landscape to inform content Working closely with Zero100 teams to execute on live events Hosting, facilitating, and moderating virtual and conference events Working with customers to explore their key priorities and host advisory calls to help them make progress on initiatives Interface with the customer engagement team to ensure continuing utilization of service by our customers Identifying themes across customers to inform the Zero100 Research agenda and conference programs Requirements 6 8+ years experience either within supply chain or as a consultant, industry analyst, or academic working on supply chain, AI, or tech implementations Speaking experience including presentations, brainstorming, and debate Exceptional communication with strong writing, speaking and interpersonal skills Strong attention to detail with exceptional project management, time management and multitasking skills. Ability to work collaboratively with colleagues across teams and externally with partners and customers outside of Zero100 An ambitious, creative personality, with a can do attitude Data analytics experience, Industrial/Energy experience, Technical Operations experience and/or APAC experience is a strong bonus Benefits Competitive salary and bonus Unlimited holidays Private healthcare & Life Insurance Enhanced Pension / 401k Enhanced Parental Leave Policy Custom designed offices in central London with free breakfasts & snacks Regular team socials
Feb 05, 2026
Full time
Company Zero100 is a membership-based intelligence company that connects, informs, and inspires the world's most influential C Level Operations & Supply Chain Officers - and their teams - to unlock the true potential of the AI and Digital Revolution for the lasting benefit of business and our planet. Our members use Zero100's research and advisory services to shape their supply chain strategies. We bring both member and non member executives together at our events to harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonization initiatives. Headquartered in London, UK, Zero100's members include Nike, Walmart, CVS, Unilever, Pfizer, Google, Volvo Cars, Honeywell, Ecolab, McDonald's, and more. Position Zero100 is looking for a full time Research Analyst to contribute to the Zero100 research agenda, identifying and developing future facing digital themes for the supply chain industry. Successful applicants have experience working in or researching supply chains and generating new ideas to practitioners. These experiences have formed a knowledge base and skills capability that can be used to identify and curate perspectives and content that supply chain executives will find relevant and timely. You are naturally curious, ask insightful questions, successfully distill complex content into bite sized segments, love working with customers, and dive into ambiguous areas comfortably. You are a strong communicator and don't shy away from controversial positions. You enjoy translating customer questions and problems to solve into simple frameworks and guides to action that help drive faster decisions and outcomes. Responsibilities Develop Research Content, including: Identifying audacious digital trends and disruptors for the supply chain industry Developing thought leadership content including written research, podcasts, explainer videos, and compact perspective pieces Sharing your thought leadership and research by speaking at Zero100 events, industry forums, and with media Conducting interviews with customers, stakeholders, and industry thought leaders to understand and synthesize the digital or decarbonization landscape to inform content Working closely with Zero100 teams to execute on live events Hosting, facilitating, and moderating virtual and conference events Working with customers to explore their key priorities and host advisory calls to help them make progress on initiatives Interface with the customer engagement team to ensure continuing utilization of service by our customers Identifying themes across customers to inform the Zero100 Research agenda and conference programs Requirements 6 8+ years experience either within supply chain or as a consultant, industry analyst, or academic working on supply chain, AI, or tech implementations Speaking experience including presentations, brainstorming, and debate Exceptional communication with strong writing, speaking and interpersonal skills Strong attention to detail with exceptional project management, time management and multitasking skills. Ability to work collaboratively with colleagues across teams and externally with partners and customers outside of Zero100 An ambitious, creative personality, with a can do attitude Data analytics experience, Industrial/Energy experience, Technical Operations experience and/or APAC experience is a strong bonus Benefits Competitive salary and bonus Unlimited holidays Private healthcare & Life Insurance Enhanced Pension / 401k Enhanced Parental Leave Policy Custom designed offices in central London with free breakfasts & snacks Regular team socials
Company Zero100 is a membership-based intelligence company that connects, informs, and inspires the world's most influential C Level Operations & Supply Chain Officers - and their teams - to unlock the true potential of the AI and Digital Revolution for the lasting benefit of business and our planet. Our members use Zero100's research and advisory services to shape their supply chain strategies. We bring both member and non member executives together at our events to harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonization initiatives. Headquartered in London, UK, Zero100's members include Nike, Walmart, CVS, Unilever, Pfizer, Google, Ecolab, McDonald's, and more. Position Zero100 is looking for a full time Research Analyst to contribute to the Zero100 research agenda, identifying and developing future facing digital themes for the supply chain industry. Successful applicants have experience working in or researching supply chains and generating new ideas to practitioners. These experiences have formed a knowledge base and skills capability that can be used to identify and curate perspectives and content that supply chain executives will find relevant and timely. You are naturally curious, ask insightful questions, successfully distill complex content into bite sized segments, love working with customers, and dive into ambiguous areas comfortably. You are a strong communicator and don't shy away from controversial positions. You enjoy translating customer questions and problems to solve into simple frameworks and guides to action that help drive faster decisions and outcomes. Responsibilities Develop Research Content, including: Identifying audacious digital trends and disruptors for the supply chain industry Developing thought leadership content including written research, podcasts, explainer videos, and compact perspective pieces Sharing your thought leadership and research by speaking at Zero100 events, industry forums, and with media Conducting interviews with customers, stakeholders, and industry thought leaders to understand and synthesize the digital or decarbonization landscape to inform content Working closely with Zero100 teams to execute on live events Hosting, facilitating, and moderating virtual and conference events Working with customers to explore their key priorities and host advisory calls to help them make progress on initiatives Interface with the customer engagement team to ensure continuing utilization of service by our customers Identifying themes across customers to inform the Zero100 Research agenda and conference programs Requirements 6-8+ years experience either within supply chain or as a consultant, industry analyst, or academic working on supply chain, AI, or tech implementations Speaking experience including presentations, brainstorming, and debate Exceptional communication with strong writing, speaking and interpersonal skills Strong attention to detail with exceptional project management, time management and multitasking skills Ability to work collaboratively with colleagues across teams and externally with partners and customers outside of Zero100 An ambitious, creative personality, with a can do attitude Data analytics experience, Industrial/Energy experience, Technical-Operations experience and/or APAC experience is a strong bonus Benefits Competitive salary and bonus Unlimited holidays Private healthcare & Life Insurance Enhanced Pension / 401k Enhanced Parental Leave Policy Custom designed offices in central London with free breakfasts & snacks Regular team socials
Feb 05, 2026
Full time
Company Zero100 is a membership-based intelligence company that connects, informs, and inspires the world's most influential C Level Operations & Supply Chain Officers - and their teams - to unlock the true potential of the AI and Digital Revolution for the lasting benefit of business and our planet. Our members use Zero100's research and advisory services to shape their supply chain strategies. We bring both member and non member executives together at our events to harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonization initiatives. Headquartered in London, UK, Zero100's members include Nike, Walmart, CVS, Unilever, Pfizer, Google, Ecolab, McDonald's, and more. Position Zero100 is looking for a full time Research Analyst to contribute to the Zero100 research agenda, identifying and developing future facing digital themes for the supply chain industry. Successful applicants have experience working in or researching supply chains and generating new ideas to practitioners. These experiences have formed a knowledge base and skills capability that can be used to identify and curate perspectives and content that supply chain executives will find relevant and timely. You are naturally curious, ask insightful questions, successfully distill complex content into bite sized segments, love working with customers, and dive into ambiguous areas comfortably. You are a strong communicator and don't shy away from controversial positions. You enjoy translating customer questions and problems to solve into simple frameworks and guides to action that help drive faster decisions and outcomes. Responsibilities Develop Research Content, including: Identifying audacious digital trends and disruptors for the supply chain industry Developing thought leadership content including written research, podcasts, explainer videos, and compact perspective pieces Sharing your thought leadership and research by speaking at Zero100 events, industry forums, and with media Conducting interviews with customers, stakeholders, and industry thought leaders to understand and synthesize the digital or decarbonization landscape to inform content Working closely with Zero100 teams to execute on live events Hosting, facilitating, and moderating virtual and conference events Working with customers to explore their key priorities and host advisory calls to help them make progress on initiatives Interface with the customer engagement team to ensure continuing utilization of service by our customers Identifying themes across customers to inform the Zero100 Research agenda and conference programs Requirements 6-8+ years experience either within supply chain or as a consultant, industry analyst, or academic working on supply chain, AI, or tech implementations Speaking experience including presentations, brainstorming, and debate Exceptional communication with strong writing, speaking and interpersonal skills Strong attention to detail with exceptional project management, time management and multitasking skills Ability to work collaboratively with colleagues across teams and externally with partners and customers outside of Zero100 An ambitious, creative personality, with a can do attitude Data analytics experience, Industrial/Energy experience, Technical-Operations experience and/or APAC experience is a strong bonus Benefits Competitive salary and bonus Unlimited holidays Private healthcare & Life Insurance Enhanced Pension / 401k Enhanced Parental Leave Policy Custom designed offices in central London with free breakfasts & snacks Regular team socials
Programme Coordinator We are seeking a Programme Coordinator to support high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy. Salary: £34,000 £43,000pa DOE Location: Central London (hybrid: 60% office / 40% home) Hours: Full-time, 37.5 hours per week Contract: 12-month fixed-term Closing date: 28th February 2026 Interviews: 1st Interviews to be held 11-17th March and 2nd interview Week commencing 23rd March Start date: April 2026 or as soon as available About the Role As Programme Coordinator, you will play a key role in delivering the Impact Investing Institute s innovative programmes, helping to create practical solutions that enable private capital to address major societal challenges. Working with colleagues across the organisation and a wide range of external partners, you ll support activities spanning research, stakeholder engagement, project coordination and thought leadership. Key responsibilities include: Planning and coordinating meetings, workshops, roundtables and events, including logistics, materials, agendas and follow-up. Supporting and developing relationships with stakeholders across financial services, government, business and civil society. Contributing ideas and supporting constructive discussions during engagements. Assisting communications and engagement activity, including social media, campaigns and sector advocacy. Producing clear and well-structured written materials such as briefings, presentations, articles and fundraising proposals. Conducting desk research and supporting stakeholder engagement to inform research and programme design. Tracking project deliverables, risks, milestones and KPIs, helping to ensure effective and timely delivery. Supporting internal processes, systems improvements and team-wide initiatives. About You We are looking for someone who brings curiosity, strong communication skills and a proactive, collaborative approach. You will have experience contributing to projects and working with stakeholders, as well as producing high-quality written materials for varied audiences. You will be comfortable managing multiple tasks, adaptable to changing priorities and confident taking initiative with the right support. Digital literacy (e.g. Microsoft 365), strong interpersonal skills and a commitment to the belief that finance can drive positive social impact are essential. Experience in investment, financial services, social impact, policy or related fields is welcome but not required. About the Organisation The Impact Investing Institute is an independent non-profit dedicated to transforming capital markets so they support a fairer, greener and more resilient future. Through our Challenge Labs, field-building initiatives, research, training and policy engagement, we work with financial institutions, businesses, government, regulators and civil society to drive systemic change. As a small, mission-driven team, we are collaborative, ambitious and independent in our approach. We value diverse perspectives and are committed to building an inclusive and supportive workplace. We welcome applicants from under-represented backgrounds and encourage flexible working. Other roles you may have experience of could include: Project Coordinator, Programme Officer, Policy Assistant, Research Officer, Engagement Coordinator, Events Coordinator, Impact Officer, Social Investment Assistant, Programme Support Officer, Project Officer. Analyst. Use of Artificial Intelligence (AI) in applications We recognise that AI tools are part of many people s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 05, 2026
Contractor
Programme Coordinator We are seeking a Programme Coordinator to support high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy. Salary: £34,000 £43,000pa DOE Location: Central London (hybrid: 60% office / 40% home) Hours: Full-time, 37.5 hours per week Contract: 12-month fixed-term Closing date: 28th February 2026 Interviews: 1st Interviews to be held 11-17th March and 2nd interview Week commencing 23rd March Start date: April 2026 or as soon as available About the Role As Programme Coordinator, you will play a key role in delivering the Impact Investing Institute s innovative programmes, helping to create practical solutions that enable private capital to address major societal challenges. Working with colleagues across the organisation and a wide range of external partners, you ll support activities spanning research, stakeholder engagement, project coordination and thought leadership. Key responsibilities include: Planning and coordinating meetings, workshops, roundtables and events, including logistics, materials, agendas and follow-up. Supporting and developing relationships with stakeholders across financial services, government, business and civil society. Contributing ideas and supporting constructive discussions during engagements. Assisting communications and engagement activity, including social media, campaigns and sector advocacy. Producing clear and well-structured written materials such as briefings, presentations, articles and fundraising proposals. Conducting desk research and supporting stakeholder engagement to inform research and programme design. Tracking project deliverables, risks, milestones and KPIs, helping to ensure effective and timely delivery. Supporting internal processes, systems improvements and team-wide initiatives. About You We are looking for someone who brings curiosity, strong communication skills and a proactive, collaborative approach. You will have experience contributing to projects and working with stakeholders, as well as producing high-quality written materials for varied audiences. You will be comfortable managing multiple tasks, adaptable to changing priorities and confident taking initiative with the right support. Digital literacy (e.g. Microsoft 365), strong interpersonal skills and a commitment to the belief that finance can drive positive social impact are essential. Experience in investment, financial services, social impact, policy or related fields is welcome but not required. About the Organisation The Impact Investing Institute is an independent non-profit dedicated to transforming capital markets so they support a fairer, greener and more resilient future. Through our Challenge Labs, field-building initiatives, research, training and policy engagement, we work with financial institutions, businesses, government, regulators and civil society to drive systemic change. As a small, mission-driven team, we are collaborative, ambitious and independent in our approach. We value diverse perspectives and are committed to building an inclusive and supportive workplace. We welcome applicants from under-represented backgrounds and encourage flexible working. Other roles you may have experience of could include: Project Coordinator, Programme Officer, Policy Assistant, Research Officer, Engagement Coordinator, Events Coordinator, Impact Officer, Social Investment Assistant, Programme Support Officer, Project Officer. Analyst. Use of Artificial Intelligence (AI) in applications We recognise that AI tools are part of many people s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We exist to reconnect people with nature and their natural potential and we're looking for a COO who can scale our purpose-led business with precision, heart, and systems-level thinking. If you're driven by profit and planetary impact, this is a rare opportunity to help shape how our business operates. As our Chief Operating Officer, you'll co-lead the rhythm of the business: financial planning, data systems, product flow, sourcing resilience, and the digital infrastructure that supports our teams and community. Working closely with the CEO, CFO, and senior leadership, you'll act as a strategic co-pilot, balancing creative vision with disciplined execution. What does the role look like? Strategic Leadership Partner with the CEO and the leadership team to define and execute business strategy. Translate vision into operational plans and measurable outcomes. Ensure alignment with sustainability and regenerative business goals. Co-lead annual and long-range planning with the CEO and CFO. Champion data-driven decision-making and transparent reporting. Support fundraising, investor relations, and Board engagement with clear operational and financial storytelling. Operational Excellence Oversee supply chain, manufacturing, logistics, and retail operations. Implement systems and processes that improve efficiency and reduce costs. Drive continuous improvement initiatives across departments. Financial & Performance Management Collaborate with CFO to manage budgets, forecasts, and KPIs. Monitor operational performance and report to the board. Drive accountability for P&L delivery, margin improvement, and working-capital optimisation. Ensure compliance with regulatory and ethical standards. Technology & Innovation Champion digital transformation and adoption of tech and analytics tools. Leverage data-driven insights to optimize decision-making. Stakeholder Engagement Build strong relationships with suppliers, distributors, and partners. Represent the company externally with investors, regulators, and industry bodies. Merchandising, Planning & Supply Chain Lead global merchandise planning and inventory health. Strengthen forecasting accuracy, SKU efficiency, and margin mix. Oversee sourcing, production, and logistics across global regenerative partners. Work with Product to align design, sourcing, and sustainability, moving toward circular and on-demand manufacturing. Leadership & Culture Lead with Vivobarefoot's values - Posture, Rhythm, Relax, Sensory. Develop high-performing operational teams and strong cross-functional interfaces. Embed circular and regenerative principles into decision-making. What does success look like? Sustainable revenue growth with strong margins. Improved cash conversion and reduced inventory obsolescence. Integrated, reliable real-time reporting across systems. Operational performance consistently above 95%. High engagement and trust across operational teams. Progress toward circular, regenerative supply models. What does your profile look like? Proven experience scaling a purpose-driven, product-based, multi-channel brand (ideally footwear, apparel, or consumer goods). Deep expertise in finance, planning, sourcing, and systems transformation. Systems thinker with strong commercial acumen and emotional intelligence. Thrives in entrepreneurial, high-growth, values-led environments. Passionate about nature, health, and regenerative business.
Feb 05, 2026
Full time
We exist to reconnect people with nature and their natural potential and we're looking for a COO who can scale our purpose-led business with precision, heart, and systems-level thinking. If you're driven by profit and planetary impact, this is a rare opportunity to help shape how our business operates. As our Chief Operating Officer, you'll co-lead the rhythm of the business: financial planning, data systems, product flow, sourcing resilience, and the digital infrastructure that supports our teams and community. Working closely with the CEO, CFO, and senior leadership, you'll act as a strategic co-pilot, balancing creative vision with disciplined execution. What does the role look like? Strategic Leadership Partner with the CEO and the leadership team to define and execute business strategy. Translate vision into operational plans and measurable outcomes. Ensure alignment with sustainability and regenerative business goals. Co-lead annual and long-range planning with the CEO and CFO. Champion data-driven decision-making and transparent reporting. Support fundraising, investor relations, and Board engagement with clear operational and financial storytelling. Operational Excellence Oversee supply chain, manufacturing, logistics, and retail operations. Implement systems and processes that improve efficiency and reduce costs. Drive continuous improvement initiatives across departments. Financial & Performance Management Collaborate with CFO to manage budgets, forecasts, and KPIs. Monitor operational performance and report to the board. Drive accountability for P&L delivery, margin improvement, and working-capital optimisation. Ensure compliance with regulatory and ethical standards. Technology & Innovation Champion digital transformation and adoption of tech and analytics tools. Leverage data-driven insights to optimize decision-making. Stakeholder Engagement Build strong relationships with suppliers, distributors, and partners. Represent the company externally with investors, regulators, and industry bodies. Merchandising, Planning & Supply Chain Lead global merchandise planning and inventory health. Strengthen forecasting accuracy, SKU efficiency, and margin mix. Oversee sourcing, production, and logistics across global regenerative partners. Work with Product to align design, sourcing, and sustainability, moving toward circular and on-demand manufacturing. Leadership & Culture Lead with Vivobarefoot's values - Posture, Rhythm, Relax, Sensory. Develop high-performing operational teams and strong cross-functional interfaces. Embed circular and regenerative principles into decision-making. What does success look like? Sustainable revenue growth with strong margins. Improved cash conversion and reduced inventory obsolescence. Integrated, reliable real-time reporting across systems. Operational performance consistently above 95%. High engagement and trust across operational teams. Progress toward circular, regenerative supply models. What does your profile look like? Proven experience scaling a purpose-driven, product-based, multi-channel brand (ideally footwear, apparel, or consumer goods). Deep expertise in finance, planning, sourcing, and systems transformation. Systems thinker with strong commercial acumen and emotional intelligence. Thrives in entrepreneurial, high-growth, values-led environments. Passionate about nature, health, and regenerative business.
Strengthening foundations. Enabling social good. Building an organisation fit for the future. Location: London with flexible hybrid working (min 2 days office-based) About us The Association of Charitable Foundations (ACF) is the leading membership organisation for foundations and independent grant-makers in the UK. Our 430 members collectively hold assets of around £75bn and distribute more than £4.4bn each year in support of charities, communities and individuals across the country. Foundations play a vital and distinctive role in social purpose. They move quickly in a crisis, fund what others cannot, back bold ideas and take a long-term view of change. ACF exists to strengthen trusts and foundations so they can rise to the challenges of our times. Our vision is for diverse, vibrant and effective foundations, working together for social good. Our values are simple and demanding: we care, we are open, we are evidence-based and we are ambitious. The opportunity ACF has recently completed a significant organisational redesign, creating a leaner, more agile organisation with clear ambitions for impact, influence and quality. This next phase is about embedding those changes and building strong foundations for the future. We are now seeking a Chief Operating Officer to play a central role in shaping that journey, working closely with the Chief Executive, Board and Executive Leadership Team. You will bring an enterprising, values-led approach to strengthening ACF's income model, membership recruitment and engagement, and commercial partnerships. You will ensure the organisation has the right systems, data, people and culture in place to deliver excellent value for members, while remaining financially resilient, well-governed and responsive to change. Crucially, you will provide strategic leadership across membership, marketing and brand, alongside oversight of core operational functions including finance, people, digital and governance, championing insight-led decision-making and continuous improvement. In a small organisation with high ambitions, this role combines strategic leadership with hands-on organisational stewardship. You will line-manage a senior, multi-disciplinary team and play a key role in organisational planning, internal communications and Board reporting, helping ACF to show up with clarity and confidence for its members and the wider sector. About you You will be a confident, emotionally intelligent leader with senior-level experience in a values-led organisation, bringing strong commercial and financial understanding alongside a clear commitment to equity, inclusion and good governance. You will be comfortable using data and insight to inform decisions and support others to do the same. Above all, you are motivated by social purpose and by the opportunity to help build an organisation that enables others to make a positive impact. As ACF embeds new ways of working in 2026 and looks ahead to its next strategy, the COO will play a vital role in shaping how we show up for our members and for the wider sector. Please click 'Apply on website' to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply. Applications for this role close at 9 a.m. Monday 2 nd March 2026.
Feb 05, 2026
Full time
Strengthening foundations. Enabling social good. Building an organisation fit for the future. Location: London with flexible hybrid working (min 2 days office-based) About us The Association of Charitable Foundations (ACF) is the leading membership organisation for foundations and independent grant-makers in the UK. Our 430 members collectively hold assets of around £75bn and distribute more than £4.4bn each year in support of charities, communities and individuals across the country. Foundations play a vital and distinctive role in social purpose. They move quickly in a crisis, fund what others cannot, back bold ideas and take a long-term view of change. ACF exists to strengthen trusts and foundations so they can rise to the challenges of our times. Our vision is for diverse, vibrant and effective foundations, working together for social good. Our values are simple and demanding: we care, we are open, we are evidence-based and we are ambitious. The opportunity ACF has recently completed a significant organisational redesign, creating a leaner, more agile organisation with clear ambitions for impact, influence and quality. This next phase is about embedding those changes and building strong foundations for the future. We are now seeking a Chief Operating Officer to play a central role in shaping that journey, working closely with the Chief Executive, Board and Executive Leadership Team. You will bring an enterprising, values-led approach to strengthening ACF's income model, membership recruitment and engagement, and commercial partnerships. You will ensure the organisation has the right systems, data, people and culture in place to deliver excellent value for members, while remaining financially resilient, well-governed and responsive to change. Crucially, you will provide strategic leadership across membership, marketing and brand, alongside oversight of core operational functions including finance, people, digital and governance, championing insight-led decision-making and continuous improvement. In a small organisation with high ambitions, this role combines strategic leadership with hands-on organisational stewardship. You will line-manage a senior, multi-disciplinary team and play a key role in organisational planning, internal communications and Board reporting, helping ACF to show up with clarity and confidence for its members and the wider sector. About you You will be a confident, emotionally intelligent leader with senior-level experience in a values-led organisation, bringing strong commercial and financial understanding alongside a clear commitment to equity, inclusion and good governance. You will be comfortable using data and insight to inform decisions and support others to do the same. Above all, you are motivated by social purpose and by the opportunity to help build an organisation that enables others to make a positive impact. As ACF embeds new ways of working in 2026 and looks ahead to its next strategy, the COO will play a vital role in shaping how we show up for our members and for the wider sector. Please click 'Apply on website' to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply. Applications for this role close at 9 a.m. Monday 2 nd March 2026.
Co-operative Development Officer We are delighted to share this exciting opportunity for a Co-operative Development Officer to join a values-driven and dynamic organisation. Position: Co-operative Development Officer Location: Manchester (Holyoake House) Salary: £27,004 per annum (pro rata to 21 hours - £16,202) Hours: Part-time, 3 days per week (21 hours) Contract: Fixed-term, 11 months Working pattern: Hybrid working, with at least 1 day per week in the Manchester office Closing Date: Midnight, Sunday 8 February 2026 Interviews: Week commencing 23 February 2026, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union. We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website - CVs cannot be accepted. About the role As Co-operative Development Officer, you will support the delivery of the organisation's growth strategy by helping to plan and deliver events, business support programmes and partnership activities. Working closely with the Co-operative Development Team, you will help raise awareness of the co-operative model and support new and existing co-operatives to thrive. This is a varied and rewarding role, offering the opportunity to contribute to meaningful work that supports communities, values-led enterprises and a fairer economy. Key responsibilities Events and outreach Deliver small-scale online and in-person events, managing logistics such as venues, digital platforms and catering. Coordinate speakers and manage administrative tasks including payments and invoices. Communicate with attendees before and after events to ensure a positive experience. Work with communications teams to support promotional activity, including newsletters and email campaigns. Track event metrics, gather feedback and prepare reports. Attend external events and exhibitions to promote the organisation. Provide occasional out-of-hours or weekend support for specific events or campaigns. Programme delivery Support the delivery of business support programmes Manage administrative processes, including contracts and payments. Track programme activity and prepare monitoring and evaluation reports. Partnerships and funding support Support partnership activity aligned with organisational strategy, including youth engagement, digital innovation, community development and embedding co-operative values. Gather evidence, case studies and data for funding applications and funder reporting. Maintain accurate records and processes related to funding and partnership activity. About you To be successful in this role, you will be organised, proactive and passionate about supporting values-led organisations and community impact. You will bring: Experience of running small events, both online and in person. Strong organisational and project management skills, with the ability to manage multiple priorities. Excellent attention to detail and administrative capability. Clear and confident written and verbal communication skills. Strong interpersonal skills, with the ability to build effective relationships with colleagues and external partners. Highly developed IT skills, including confidence using Microsoft Office applications. Desirable: An understanding of, or interest in, values-driven organisations. Experience supporting grant-funded programmes. Interest in areas such as youth engagement, ethical tech, community development or climate action. Experience using project management tools such as Asana or Trello. About the organisation As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Project Officer, Events Officer, Programme Coordinator, Community Development Officer, Partnerships Officer, or Business Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 05, 2026
Full time
Co-operative Development Officer We are delighted to share this exciting opportunity for a Co-operative Development Officer to join a values-driven and dynamic organisation. Position: Co-operative Development Officer Location: Manchester (Holyoake House) Salary: £27,004 per annum (pro rata to 21 hours - £16,202) Hours: Part-time, 3 days per week (21 hours) Contract: Fixed-term, 11 months Working pattern: Hybrid working, with at least 1 day per week in the Manchester office Closing Date: Midnight, Sunday 8 February 2026 Interviews: Week commencing 23 February 2026, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union. We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website - CVs cannot be accepted. About the role As Co-operative Development Officer, you will support the delivery of the organisation's growth strategy by helping to plan and deliver events, business support programmes and partnership activities. Working closely with the Co-operative Development Team, you will help raise awareness of the co-operative model and support new and existing co-operatives to thrive. This is a varied and rewarding role, offering the opportunity to contribute to meaningful work that supports communities, values-led enterprises and a fairer economy. Key responsibilities Events and outreach Deliver small-scale online and in-person events, managing logistics such as venues, digital platforms and catering. Coordinate speakers and manage administrative tasks including payments and invoices. Communicate with attendees before and after events to ensure a positive experience. Work with communications teams to support promotional activity, including newsletters and email campaigns. Track event metrics, gather feedback and prepare reports. Attend external events and exhibitions to promote the organisation. Provide occasional out-of-hours or weekend support for specific events or campaigns. Programme delivery Support the delivery of business support programmes Manage administrative processes, including contracts and payments. Track programme activity and prepare monitoring and evaluation reports. Partnerships and funding support Support partnership activity aligned with organisational strategy, including youth engagement, digital innovation, community development and embedding co-operative values. Gather evidence, case studies and data for funding applications and funder reporting. Maintain accurate records and processes related to funding and partnership activity. About you To be successful in this role, you will be organised, proactive and passionate about supporting values-led organisations and community impact. You will bring: Experience of running small events, both online and in person. Strong organisational and project management skills, with the ability to manage multiple priorities. Excellent attention to detail and administrative capability. Clear and confident written and verbal communication skills. Strong interpersonal skills, with the ability to build effective relationships with colleagues and external partners. Highly developed IT skills, including confidence using Microsoft Office applications. Desirable: An understanding of, or interest in, values-driven organisations. Experience supporting grant-funded programmes. Interest in areas such as youth engagement, ethical tech, community development or climate action. Experience using project management tools such as Asana or Trello. About the organisation As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Project Officer, Events Officer, Programme Coordinator, Community Development Officer, Partnerships Officer, or Business Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Temporary Supporter Care Officer Rate: £14.40 per hour Contract: Temporary 1st to 31st March Location: Bristol (hybrid approx. 2 days per week in the Bristol hub, remainder home-based)We re working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.The role Reporting to the Supporter Care Manager, you ll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.Key responsibilities Acting as first point of contact for supporter enquiries via phone, email and social media Delivering high-quality customer service and stewardship in all interactions Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance Thanking donors for their support, including phone conversations that enhance supporter engagement and experience Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate Providing customer service for e-commerce activity, including order queries and phone orders Handling complaints in line with organisational procedures Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required Ensuring compliance with fundraising regulations and data protection legislation About you You ll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.Essential experience: Handling enquiries via phone, email and digital channels Complaint handling and resolution Building effective working relationships with internal stakeholders Knowledge: Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly) An interest in the mission and values of the charity sector Skills: Excellent written and verbal communication Strong IT skills (Word, Excel, Outlook) Experience using a CRM Ability to work independently and manage your workload A genuine commitment to delivering outstanding supporter care Applications will be reviewed on a rolling basis so please apply without delay.
Feb 04, 2026
Seasonal
Temporary Supporter Care Officer Rate: £14.40 per hour Contract: Temporary 1st to 31st March Location: Bristol (hybrid approx. 2 days per week in the Bristol hub, remainder home-based)We re working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.The role Reporting to the Supporter Care Manager, you ll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.Key responsibilities Acting as first point of contact for supporter enquiries via phone, email and social media Delivering high-quality customer service and stewardship in all interactions Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance Thanking donors for their support, including phone conversations that enhance supporter engagement and experience Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate Providing customer service for e-commerce activity, including order queries and phone orders Handling complaints in line with organisational procedures Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required Ensuring compliance with fundraising regulations and data protection legislation About you You ll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.Essential experience: Handling enquiries via phone, email and digital channels Complaint handling and resolution Building effective working relationships with internal stakeholders Knowledge: Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly) An interest in the mission and values of the charity sector Skills: Excellent written and verbal communication Strong IT skills (Word, Excel, Outlook) Experience using a CRM Ability to work independently and manage your workload A genuine commitment to delivering outstanding supporter care Applications will be reviewed on a rolling basis so please apply without delay.
External Relations Officer The Talent Set are delighted to partner with a dynamic educational provider on a fantastic External Relations Officer role. This position offers the opportunity to shape and enhance the organisation's external communications, strengthening its reputation through engaging storytelling and strategic media relations. Role Overview The successful candidate will develop and execute external communication strategies, create compelling content, and nurture positive relationships with media and stakeholders. They will support the organisation's efforts to promote its values, achievements, and vision to diverse audiences. Key Responsibilities Develop and manage engaging external communications, including news releases, social media content, and media stories. Collaborate with stakeholders to produce content that highlights achievements and opportunities within the organisation's community. Lead in building and maintaining relationships with sector and local journalists, broadcasters, and digital media outlets. Coordinate media interviews, briefings, and press enquiries, ensuring consistent messaging. Support the delivery of external campaigns and public relations activities aligned with organisational goals. Manage crisis communications and ensure timely, effective responses to media inquiries. Assist senior leaders by preparing briefing notes and background information for public affairs and media engagements. Uphold safeguarding, equality, and health and safety protocols in all communications activities. Person Specification Minimum of 3 years' experience in a press office, media relations, or external communications role. Proven ability to produce impactful, audience-focused stories for multiple channels. Established relationships with media outlets and journalists. Strong judgement and awareness of reputational risk. Excellent writing skills with the ability to translate complex information into engaging content. Ability to work to tight deadlines and manage multiple projects simultaneously. Strong interpersonal skills with the ability to build collaborative relationships with diverse stakeholders. High levels of integrity, attention to detail, and confidentiality. Adaptable, proactive, and capable of working independently and as part of a team. Willing to work across multiple college campuses and flexibly when required. What's on Offer Salary: £30,500 - £32,500 Type: Permanent. Hybrid with 3 days per-week onsite Location: Multiple (London) How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Feb 04, 2026
Full time
External Relations Officer The Talent Set are delighted to partner with a dynamic educational provider on a fantastic External Relations Officer role. This position offers the opportunity to shape and enhance the organisation's external communications, strengthening its reputation through engaging storytelling and strategic media relations. Role Overview The successful candidate will develop and execute external communication strategies, create compelling content, and nurture positive relationships with media and stakeholders. They will support the organisation's efforts to promote its values, achievements, and vision to diverse audiences. Key Responsibilities Develop and manage engaging external communications, including news releases, social media content, and media stories. Collaborate with stakeholders to produce content that highlights achievements and opportunities within the organisation's community. Lead in building and maintaining relationships with sector and local journalists, broadcasters, and digital media outlets. Coordinate media interviews, briefings, and press enquiries, ensuring consistent messaging. Support the delivery of external campaigns and public relations activities aligned with organisational goals. Manage crisis communications and ensure timely, effective responses to media inquiries. Assist senior leaders by preparing briefing notes and background information for public affairs and media engagements. Uphold safeguarding, equality, and health and safety protocols in all communications activities. Person Specification Minimum of 3 years' experience in a press office, media relations, or external communications role. Proven ability to produce impactful, audience-focused stories for multiple channels. Established relationships with media outlets and journalists. Strong judgement and awareness of reputational risk. Excellent writing skills with the ability to translate complex information into engaging content. Ability to work to tight deadlines and manage multiple projects simultaneously. Strong interpersonal skills with the ability to build collaborative relationships with diverse stakeholders. High levels of integrity, attention to detail, and confidentiality. Adaptable, proactive, and capable of working independently and as part of a team. Willing to work across multiple college campuses and flexibly when required. What's on Offer Salary: £30,500 - £32,500 Type: Permanent. Hybrid with 3 days per-week onsite Location: Multiple (London) How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Executive Director Appointment - Chief People Officer Joining us on a twelve to eighteen month fixed term contract/secondment basis as our Chief People Officer, you will play a central role in shaping the future of our organisation and ensuring our people feel valued, supported and empowered to deliver outstanding care. This is a pivotal Executive Board position, reporting directly to the Chief Executive, where your leadership will influence culture, workforce transformation and long term organisational success. We are seeking an inspiring, collaborative, and forward thinking leader with a strong professional background in HR and Organisational Development. You will bring credibility, confidence and compassion, alongside substantial experience operating at Board level or as a Deputy with some board exposure with a proven track record of leading people functions in a large complex organisation. Your leadership will drive workforce transformation, enabling new ways of working that bring our Trust strategy and the NHS 10-Year Plan to life and ensuring our communities not just today but for future generations to come. In this role, you will have the opportunity to lead meaningful change, strengthening a culture that is empowering and genuinely committed to learning and improving. You will join an Executive Team united by a clear sense of purpose and a shared commitment to making University Hospitals Plymouth a great place to work and receive care. Main duties of the job Your Impact As Chief People Officer, you will: Champion and continue to embed our Trust Values, shaping a healthy, compassionate and inclusive culture where colleagues feel a sense of belonging and purpose. Lead workforce redesign and productivity programmes, ensuring our staffing models are fit for the future and aligned to clinical transformation and financial sustainability. Lead the development and delivery of a new, evidence-based People Strategy that strengthens and improves staff experience across the organisation. Drive the future transformation of People Services, using technology, automation and data-driven innovation to improve customer experience for staff and leaders. Advance system working, ensuring our organisation is an active and influential partner across the wider health and care landscape. Strengthen partnership working with trade unions, system partners and community organisations. Provide expert strategic advice to the Chief Executive and Board, influencing decision-making and shaping workforce strategy at the highest level. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Job responsibilities Workforce Transformation and Delivery Lead delivery of the workforce aspects of the NHS 10-year plan, including exploration and implementation of innovative workforce models that enable and empower left shift (out of hospital, prevention, community care) in partnership with clinical and operational leaders. Partner with system and regional HR leaders to share best practices and accelerate adoption of new workforce solutions. Equality, Diversity and Inclusion Champion a Trust-wide approach to EDI, driving cultural change so University Hospitals Plymouth is an employer where everyone can thrive. Oversee the design and delivery of EDI programmes with impact, from recruitment practices to career progression pathways. Support the Trust in meeting and exceeding statutory equalities duties and foster a workplace free from discrimination and disadvantage. Integrate social value and anchor institution principlesusing the Trusts position to promote local employment, inequalities reduction, apprenticeships, and community impact. HR Systems, Processes, and Manager Empowerment Establish and embed consistently high standards of HR systems and processes that support managers to lead, develop, and support their teams. Drive continued digital innovation in HR, ensuring managers and staff have accessible and effective tools for people management across the employee lifecycle. Work closely with our CDIO on innovative models for process automation to enable more efficient ways of working. Leadership Capability Development Strengthen leadership and management capability at all levels of the Trust through targeted training, development programmes, and interventions. Develop and deliver succession plans and talent pipelines for critical roles. Lead the Board and senior leadership team development, creating an environment of high trust, ambition, and accountability. Digital Transformation and Workforce Analytics Lead adoption of digital HR technologies (e.g., e-rostering, automation, AI-enabled talent management) to enhance operational efficiency and staff experience. Champion workforce analytics, using data to drive decisions on recruitment, retention, wellbeing, and productivity. Organisational Development Lead, model, and enable the Trusts journey toward inclusion and compassionate culturefrom strategy to delivery. Design and commission OD programmes and initiatives that drive organisational change, staff wellbeing and engagement, and outstanding patient care. Adapt reward and recognition frameworks to incentivise and embed Trust values. Teaching and Learning Work closely with the CMO and CNO to create an integrated Education and learning function catering for the needs of all sections of the workforce, to go live in 2026/7, ensuring excellence in clinical, managerial, and professional development. Forge strong partnerships with education providers and system partners to attract, retain, and continually develop the best talent. Workforce Planning and Performance Develop and deliver strategic and operational workforce plans, proactively forecasting needs now and for the future. Oversee recruitment and retention strategies for a diverse, skilled workforce. Monitor and report workforce performance metrics to Board and managers. Staff Voice and Co-production Promote productive partnership working with staff and trades unions. Lead improvements in staff satisfaction through regular engagement and responsive action. Amplify direct staff voice, involvement, and co-production in policy, practice, and culture, going beyond consultation to genuine empowerment. Provide professional leadership, vision, and direction for the Trusts Operational HR Services, Medical Workforce, Employee Relations, EDI, and Organisational Development. Advise the CEO, Board and senior leaders on sensitive workforce matters. Set and monitor the highest standards of confidentiality, integrity, and compliance in all people actions. Provide executive leadership for People workstreams and projects for the One Devon and working collaboratively with system partners across Devon and Cornwall and beyond. Contribute to and lead elements of the implementation of the system-wide People Plan. Proactively engage with the South West and national CPO networks to ensure engagement and relevant leaning from best practice. Executive Director Responsibilities Contribute fully to the Trusts overall strategy, Board effectiveness, and achievement of strategic and financial objectives including leadership of wider workstreams to support financial sustainability alongside delivery on year-on-year efficiencies within the workforce function. Maintain Board-level oversight and accountability for all corporate HR, organisational development, and EDI matters. Participate in the Executive Director on-call Rota. Maintain eligibility with Fit & Proper Persons Requirements. Person Specification Qualifications Educated to Master's degree level or equivalent Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations CIPD Fellow Knowledge & Skills . click apply for full job details
Feb 04, 2026
Full time
Executive Director Appointment - Chief People Officer Joining us on a twelve to eighteen month fixed term contract/secondment basis as our Chief People Officer, you will play a central role in shaping the future of our organisation and ensuring our people feel valued, supported and empowered to deliver outstanding care. This is a pivotal Executive Board position, reporting directly to the Chief Executive, where your leadership will influence culture, workforce transformation and long term organisational success. We are seeking an inspiring, collaborative, and forward thinking leader with a strong professional background in HR and Organisational Development. You will bring credibility, confidence and compassion, alongside substantial experience operating at Board level or as a Deputy with some board exposure with a proven track record of leading people functions in a large complex organisation. Your leadership will drive workforce transformation, enabling new ways of working that bring our Trust strategy and the NHS 10-Year Plan to life and ensuring our communities not just today but for future generations to come. In this role, you will have the opportunity to lead meaningful change, strengthening a culture that is empowering and genuinely committed to learning and improving. You will join an Executive Team united by a clear sense of purpose and a shared commitment to making University Hospitals Plymouth a great place to work and receive care. Main duties of the job Your Impact As Chief People Officer, you will: Champion and continue to embed our Trust Values, shaping a healthy, compassionate and inclusive culture where colleagues feel a sense of belonging and purpose. Lead workforce redesign and productivity programmes, ensuring our staffing models are fit for the future and aligned to clinical transformation and financial sustainability. Lead the development and delivery of a new, evidence-based People Strategy that strengthens and improves staff experience across the organisation. Drive the future transformation of People Services, using technology, automation and data-driven innovation to improve customer experience for staff and leaders. Advance system working, ensuring our organisation is an active and influential partner across the wider health and care landscape. Strengthen partnership working with trade unions, system partners and community organisations. Provide expert strategic advice to the Chief Executive and Board, influencing decision-making and shaping workforce strategy at the highest level. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Job responsibilities Workforce Transformation and Delivery Lead delivery of the workforce aspects of the NHS 10-year plan, including exploration and implementation of innovative workforce models that enable and empower left shift (out of hospital, prevention, community care) in partnership with clinical and operational leaders. Partner with system and regional HR leaders to share best practices and accelerate adoption of new workforce solutions. Equality, Diversity and Inclusion Champion a Trust-wide approach to EDI, driving cultural change so University Hospitals Plymouth is an employer where everyone can thrive. Oversee the design and delivery of EDI programmes with impact, from recruitment practices to career progression pathways. Support the Trust in meeting and exceeding statutory equalities duties and foster a workplace free from discrimination and disadvantage. Integrate social value and anchor institution principlesusing the Trusts position to promote local employment, inequalities reduction, apprenticeships, and community impact. HR Systems, Processes, and Manager Empowerment Establish and embed consistently high standards of HR systems and processes that support managers to lead, develop, and support their teams. Drive continued digital innovation in HR, ensuring managers and staff have accessible and effective tools for people management across the employee lifecycle. Work closely with our CDIO on innovative models for process automation to enable more efficient ways of working. Leadership Capability Development Strengthen leadership and management capability at all levels of the Trust through targeted training, development programmes, and interventions. Develop and deliver succession plans and talent pipelines for critical roles. Lead the Board and senior leadership team development, creating an environment of high trust, ambition, and accountability. Digital Transformation and Workforce Analytics Lead adoption of digital HR technologies (e.g., e-rostering, automation, AI-enabled talent management) to enhance operational efficiency and staff experience. Champion workforce analytics, using data to drive decisions on recruitment, retention, wellbeing, and productivity. Organisational Development Lead, model, and enable the Trusts journey toward inclusion and compassionate culturefrom strategy to delivery. Design and commission OD programmes and initiatives that drive organisational change, staff wellbeing and engagement, and outstanding patient care. Adapt reward and recognition frameworks to incentivise and embed Trust values. Teaching and Learning Work closely with the CMO and CNO to create an integrated Education and learning function catering for the needs of all sections of the workforce, to go live in 2026/7, ensuring excellence in clinical, managerial, and professional development. Forge strong partnerships with education providers and system partners to attract, retain, and continually develop the best talent. Workforce Planning and Performance Develop and deliver strategic and operational workforce plans, proactively forecasting needs now and for the future. Oversee recruitment and retention strategies for a diverse, skilled workforce. Monitor and report workforce performance metrics to Board and managers. Staff Voice and Co-production Promote productive partnership working with staff and trades unions. Lead improvements in staff satisfaction through regular engagement and responsive action. Amplify direct staff voice, involvement, and co-production in policy, practice, and culture, going beyond consultation to genuine empowerment. Provide professional leadership, vision, and direction for the Trusts Operational HR Services, Medical Workforce, Employee Relations, EDI, and Organisational Development. Advise the CEO, Board and senior leaders on sensitive workforce matters. Set and monitor the highest standards of confidentiality, integrity, and compliance in all people actions. Provide executive leadership for People workstreams and projects for the One Devon and working collaboratively with system partners across Devon and Cornwall and beyond. Contribute to and lead elements of the implementation of the system-wide People Plan. Proactively engage with the South West and national CPO networks to ensure engagement and relevant leaning from best practice. Executive Director Responsibilities Contribute fully to the Trusts overall strategy, Board effectiveness, and achievement of strategic and financial objectives including leadership of wider workstreams to support financial sustainability alongside delivery on year-on-year efficiencies within the workforce function. Maintain Board-level oversight and accountability for all corporate HR, organisational development, and EDI matters. Participate in the Executive Director on-call Rota. Maintain eligibility with Fit & Proper Persons Requirements. Person Specification Qualifications Educated to Master's degree level or equivalent Evidence of continuing professional development, with project management/leadership being particularly desirable Good knowledge of NHS regulatory frameworks, safety, financial procedures and statutory regulations CIPD Fellow Knowledge & Skills . click apply for full job details
Harris Hill Charity Recruitment Specialists
Bristol, Gloucestershire
Temporary Supporter Care Officer Rate: £14.40 per hour Contract: Temporary - 1st to 31st March Location: Bristol (hybrid - approx. 2 days per week in the Bristol hub, remainder home-based) We're working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period. This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters. The role Reporting to the Supporter Care Manager , you'll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function. Key responsibilities Acting as first point of contact for supporter enquiries via phone, email and social media Delivering high-quality customer service and stewardship in all interactions Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance Thanking donors for their support, including phone conversations that enhance supporter engagement and experience Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate Providing customer service for e-commerce activity, including order queries and phone orders Handling complaints in line with organisational procedures Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required Ensuring compliance with fundraising regulations and data protection legislation About you You'll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams. Essential experience: Handling enquiries via phone, email and digital channels Complaint handling and resolution Building effective working relationships with internal stakeholders Knowledge: Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly) An interest in the mission and values of the charity sector Skills:
Feb 04, 2026
Full time
Temporary Supporter Care Officer Rate: £14.40 per hour Contract: Temporary - 1st to 31st March Location: Bristol (hybrid - approx. 2 days per week in the Bristol hub, remainder home-based) We're working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period. This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters. The role Reporting to the Supporter Care Manager , you'll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function. Key responsibilities Acting as first point of contact for supporter enquiries via phone, email and social media Delivering high-quality customer service and stewardship in all interactions Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance Thanking donors for their support, including phone conversations that enhance supporter engagement and experience Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate Providing customer service for e-commerce activity, including order queries and phone orders Handling complaints in line with organisational procedures Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required Ensuring compliance with fundraising regulations and data protection legislation About you You'll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams. Essential experience: Handling enquiries via phone, email and digital channels Complaint handling and resolution Building effective working relationships with internal stakeholders Knowledge: Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly) An interest in the mission and values of the charity sector Skills:
Digital Officer We are seeking a creative and driven Digital Officer to grow brand awareness and supporter engagement for an international environmental charity working to protect rainforests and support local communities. Position: Digital Officer Salary: £32,000 per annum Location: Remote (UK) with quarterly travel to Cornwall for team meetings Hours: Full time Contract: Permanent Closing Date: Monday click apply for full job details
Feb 04, 2026
Full time
Digital Officer We are seeking a creative and driven Digital Officer to grow brand awareness and supporter engagement for an international environmental charity working to protect rainforests and support local communities. Position: Digital Officer Salary: £32,000 per annum Location: Remote (UK) with quarterly travel to Cornwall for team meetings Hours: Full time Contract: Permanent Closing Date: Monday click apply for full job details
Resident Liaison Officer Contract: 12 months Location : Warwick, UK (on-site) Role type : Full time Company's overview: EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel) Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Feb 03, 2026
Contractor
Resident Liaison Officer Contract: 12 months Location : Warwick, UK (on-site) Role type : Full time Company's overview: EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job Summary We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies. What You'll Do Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy. Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works. Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required. Identify and report safeguarding concerns in line with agreed procedures. Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution. Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records. Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships. Attend site, project, and team meetings as required. Support community engagement, social value initiatives, and provide resident handover packs where applicable. Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements. Take responsibility for personal and public safety and support the development of new team members. About You Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint). Good administration skills with the ability to coordinate numerous tasks during the working day. Competent, clear and concise writer Strong presentation skills Ability to work on own initiative Knowledge of decarbonisation retrofit works and the associated requirements/processes Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel) Previous liaison officer experience What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
