Overview Barclays have a great opportunity for a Director, M&A and Strategic Transactions Legal to join our Legal team. This is a permanent role, based in London. This is an exciting opportunity to join the Mergers & Acquisitions and Strategic Transactions (MAST) Legal team at Barclays as a senior Director and be part of the MAST Legal leadership team. The MAST Legal team covers all principal M&A, strategic minority investments, intragroup restructurings and other strategic transactions on behalf of the Barclays Group, globally. We advise on a wide range of transactions, including buying and selling businesses; portfolios of assets (such as loans, credit cards or other receivables); strategic internal reorganisations; joint ventures; strategic partnerships and collaborations; venture capital investments in companies such as fintechs, digital assets and climate startups (ranging from direct equity investments, investments in funds and partnerships, share warrants/SAFEs or convertible loan notes) or from debt for equity transactions; in addition to general corporate and regulatory advisory work on portfolio companies. This is a highly strategic senior Director role with a focus on M&A transactions but with the opportunity to work on a variety of other transactional and advisory matters. This role will involve engagement with senior stakeholders including the Group General Counsel and other General Counsel across Barclays, as well as the Heads of Barclays Corporate Development and Principal Investments and members of the executive management team at Barclays including business CEOs. Purpose of the role To ensure that the principal / own-account merger and acquisition and minority investment activities in addition to corporate reorganisations are conducted in compliance with applicable laws and regulations, and to help the bank manage legal risks associated with these activities. Accountabilities Development and implementation of best practice legal strategies to identify and manage compliance with applicable laws, rules and regulations. Legal advice and support to the bank's mergers and acquisitions, minority investment and structuring teams on legal matters including due diligence, deal structuring, negotiation and drafting of legal documents and other transactional matters. Representation of the bank in legal proceedings related to mergers and acquisitions, minority investments or reorganisations such as litigation, arbitration, and regulatory investigations (together with Litigation). Creation, negotiation and review of legal documents such as acquisition and sale agreements, joint venture agreements, shareholder and other investment agreements and other transactional documents to ensure compliance with applicable laws, rules and regulations. Legal research and analysis to stay up to date on changes in applicable laws, rules and regulations that may impact the bank's mergers and acquisitions, minority investment and reorganisation activities. Developing and delivering training programmes to educate employees on legal and regulatory requirements related to mergers and acquisitions, minority investment and reorganisations activities. Pro-active identification, communication, and provision of legal advice on applicable laws, rules and regulations (LRRs). Keeping up to date with regards to changes to LRRs in the relevant coverage area. Ensuring that LRRs are effectively allocated to, and adequately reflected within, the relevant policies, standards and controls. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 05, 2026
Full time
Overview Barclays have a great opportunity for a Director, M&A and Strategic Transactions Legal to join our Legal team. This is a permanent role, based in London. This is an exciting opportunity to join the Mergers & Acquisitions and Strategic Transactions (MAST) Legal team at Barclays as a senior Director and be part of the MAST Legal leadership team. The MAST Legal team covers all principal M&A, strategic minority investments, intragroup restructurings and other strategic transactions on behalf of the Barclays Group, globally. We advise on a wide range of transactions, including buying and selling businesses; portfolios of assets (such as loans, credit cards or other receivables); strategic internal reorganisations; joint ventures; strategic partnerships and collaborations; venture capital investments in companies such as fintechs, digital assets and climate startups (ranging from direct equity investments, investments in funds and partnerships, share warrants/SAFEs or convertible loan notes) or from debt for equity transactions; in addition to general corporate and regulatory advisory work on portfolio companies. This is a highly strategic senior Director role with a focus on M&A transactions but with the opportunity to work on a variety of other transactional and advisory matters. This role will involve engagement with senior stakeholders including the Group General Counsel and other General Counsel across Barclays, as well as the Heads of Barclays Corporate Development and Principal Investments and members of the executive management team at Barclays including business CEOs. Purpose of the role To ensure that the principal / own-account merger and acquisition and minority investment activities in addition to corporate reorganisations are conducted in compliance with applicable laws and regulations, and to help the bank manage legal risks associated with these activities. Accountabilities Development and implementation of best practice legal strategies to identify and manage compliance with applicable laws, rules and regulations. Legal advice and support to the bank's mergers and acquisitions, minority investment and structuring teams on legal matters including due diligence, deal structuring, negotiation and drafting of legal documents and other transactional matters. Representation of the bank in legal proceedings related to mergers and acquisitions, minority investments or reorganisations such as litigation, arbitration, and regulatory investigations (together with Litigation). Creation, negotiation and review of legal documents such as acquisition and sale agreements, joint venture agreements, shareholder and other investment agreements and other transactional documents to ensure compliance with applicable laws, rules and regulations. Legal research and analysis to stay up to date on changes in applicable laws, rules and regulations that may impact the bank's mergers and acquisitions, minority investment and reorganisation activities. Developing and delivering training programmes to educate employees on legal and regulatory requirements related to mergers and acquisitions, minority investment and reorganisations activities. Pro-active identification, communication, and provision of legal advice on applicable laws, rules and regulations (LRRs). Keeping up to date with regards to changes to LRRs in the relevant coverage area. Ensuring that LRRs are effectively allocated to, and adequately reflected within, the relevant policies, standards and controls. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Overview Overview Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! What you will do Responsibilities Develop and drive the global consultant relations strategy, establishing common objectives and a unified, coordinated approach across the organisation. Deliver this strategy through dedicated consultant relations teams in London and Denver, alongside institutional sales teams worldwide. Collaborate closely with regional institutional business heads to ensure alignment and coordination of global consultant strategy, objectives, and activities with local market needs. Act as the internal advocate for the global consultant agenda, promoting awareness and understanding of consultant relationships throughout the company and securing support from all relevant areas. Engage with senior leadership at key consultant firms, fostering high-level relationships between JHI and consultants to facilitate commercial success. Expand JHI's consultant network by leveraging both existing contacts and new relationships. Coordinate global communications with consultants to ensure a consistent and unified message. Build strong partnerships with Investment teams, particularly with asset class heads and key institutional franchises. Contribute to investment strategy prioritisation across JHI and help shape the overall direction of the institutional business. Support and empower the dedicated consultant relations teams in their day-to-day activities as required. Partner with Marketing to ensure that content, campaigns, and events are aligned with the overarching consultant strategy and priority products. Adhere to corporate policies and budgets, maintaining appropriate activity levels to achieve targets. Ensure you are compliant with all relevant regulatory and corporate policies. What to expect when you join our firm What to expect Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Must have skills Extensive consultant relations experience and a very strong network within the asset management industry, ideally gained in a similar role Comprehensive knowledge of major asset classes, including fixed income, equities, multi-asset, and alternatives Excellent understanding of the investment needs and objectives of institutional investors Ability to analyse and understand different consultant business models and key market trends Ability to operate across global markets A strong knowledge and understanding of the global consulatnts Demonstrated ability to develop and maintain deep relationships with key decision-makers and senior management, both internally and externally Effective prioritisation and time management skills to proactively build a network of senior-level industry relationships Proven ability to work collaboratively and foster strong partnerships within the Client Group and across the wider organisation Strong leadership capabilities with a track record of managing and inspiring high-performing global teams Exceptional written, verbal, and presentation skills, with the ability to communicate clearly and persuasively Demonstrates strong emotional intelligence and the ability to influence and inspire trust Excellent attention to detail, analytical, and problem-solving skills Strategic thinker with the ability to set direction and drive outcomes Client-centric mindset, with a strong sense of teamwork and commitment to putting clients first Nice to have skills Nice to have skills Educated to degree level, with IMC or equivalent professional qualification preferred Experience managing relationships across multiple regions and cultures In-depth understanding of emerging asset classes and innovative investment solutions Experience leading organisational change or integration initiatives Exposure to regulatory and governance frameworks within asset management Ability to identify and capitalise on new business opportunities within the consultant channel Track record of enhancing a firm's reputation within the consultant and institutional marketplace Experience with digital engagement strategies and tools to strengthen consultant relationships Supervisory responsibilities Supervisory responsibilities Yes Potential for growth Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses For those in scope of Knowledge & Competence (MiFID II) For those in scope of Knowledge & Competence (MiFID II) Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets Understanding of issues relating to market abuse and anti-money laundering Annual attestation You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
Feb 05, 2026
Full time
Overview Overview Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! What you will do Responsibilities Develop and drive the global consultant relations strategy, establishing common objectives and a unified, coordinated approach across the organisation. Deliver this strategy through dedicated consultant relations teams in London and Denver, alongside institutional sales teams worldwide. Collaborate closely with regional institutional business heads to ensure alignment and coordination of global consultant strategy, objectives, and activities with local market needs. Act as the internal advocate for the global consultant agenda, promoting awareness and understanding of consultant relationships throughout the company and securing support from all relevant areas. Engage with senior leadership at key consultant firms, fostering high-level relationships between JHI and consultants to facilitate commercial success. Expand JHI's consultant network by leveraging both existing contacts and new relationships. Coordinate global communications with consultants to ensure a consistent and unified message. Build strong partnerships with Investment teams, particularly with asset class heads and key institutional franchises. Contribute to investment strategy prioritisation across JHI and help shape the overall direction of the institutional business. Support and empower the dedicated consultant relations teams in their day-to-day activities as required. Partner with Marketing to ensure that content, campaigns, and events are aligned with the overarching consultant strategy and priority products. Adhere to corporate policies and budgets, maintaining appropriate activity levels to achieve targets. Ensure you are compliant with all relevant regulatory and corporate policies. What to expect when you join our firm What to expect Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Must have skills Extensive consultant relations experience and a very strong network within the asset management industry, ideally gained in a similar role Comprehensive knowledge of major asset classes, including fixed income, equities, multi-asset, and alternatives Excellent understanding of the investment needs and objectives of institutional investors Ability to analyse and understand different consultant business models and key market trends Ability to operate across global markets A strong knowledge and understanding of the global consulatnts Demonstrated ability to develop and maintain deep relationships with key decision-makers and senior management, both internally and externally Effective prioritisation and time management skills to proactively build a network of senior-level industry relationships Proven ability to work collaboratively and foster strong partnerships within the Client Group and across the wider organisation Strong leadership capabilities with a track record of managing and inspiring high-performing global teams Exceptional written, verbal, and presentation skills, with the ability to communicate clearly and persuasively Demonstrates strong emotional intelligence and the ability to influence and inspire trust Excellent attention to detail, analytical, and problem-solving skills Strategic thinker with the ability to set direction and drive outcomes Client-centric mindset, with a strong sense of teamwork and commitment to putting clients first Nice to have skills Nice to have skills Educated to degree level, with IMC or equivalent professional qualification preferred Experience managing relationships across multiple regions and cultures In-depth understanding of emerging asset classes and innovative investment solutions Experience leading organisational change or integration initiatives Exposure to regulatory and governance frameworks within asset management Ability to identify and capitalise on new business opportunities within the consultant channel Track record of enhancing a firm's reputation within the consultant and institutional marketplace Experience with digital engagement strategies and tools to strengthen consultant relationships Supervisory responsibilities Supervisory responsibilities Yes Potential for growth Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses For those in scope of Knowledge & Competence (MiFID II) For those in scope of Knowledge & Competence (MiFID II) Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets Understanding of issues relating to market abuse and anti-money laundering Annual attestation You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
MinsterFB works with some of the UK s best-loved brands to make sure that their Amazon product listings convert powerfully. We are looking for a graphic designer with video editing skills to support: our Marketing Director in showcasing our work to potential clients, and our Content Marketing and Advertising teams with the visual and video assets required to create high-conversion product listings and ads. This role provides an opportunity for a graphic designer with some experience to develop broader skills, working across our business to develop video and static assets, develop systems and best practice across the teams and evaluate their impact. The Role: Support the Marketing Director with creation and modification of visual and video assets as required for internal training and for the promotion of MinsterFB to new potential clients Includes delivery of professional video content for Linked In, You Tube and the MinsterFB website from ingredients created by members of the team, utilising different aspect ratios, captioning etc Liaise with MinsterFB Account Managers and Client creative teams to establish priorities and opportunities for creating improved Amazon assets, together with the best route to meet those needs including: Editing of existing assets Use of AI tools Application of standard optimisation approaches (eg inclusion of a cardboard box images in the background for multipacks) Guide the Content Marketing team and inspire client teams to produce high quality image and video for clients by providing training and training materials on the best tools to use in different circumstances, setting expectations about what good looks like Constantly review options for digital visual asset creation at scale, and create processes and training to communicate these to the Content Marketing team and others Work with existing client photography and design elements to create specific digital assets for product listings, advertising and brand stores for high priority clients/when needed to dovetail with other campaigns Maintain an up-to-date record of our clients brand logos, colours, fonts and design guidelines Utilise existing data sets and reporting to evaluate the impact of creative changes on conversion rate and sales Support the Marketing Director to implement, improve and evolve the agency s distinctive visual style providing a consistent look and feel across all touchpoints You: Graphic designer and video editor with experience on the Adobe suite, in particular: Adobe Photoshop Adobe Illustrator Adobe Premiere Pro Adobe InDesign Very comfortable working with existing film elements Excellent interpersonal skills enabling cross-functional working and appropriate client management (including expectation management) A willingness to learn Amazon requirements and processes (experience is not expected here full training will be given) A rigorous approach to prioritisation, managing progress and maintaining systems that enable assets to be used fully It would be an advantage to have product photography skills Salary & Other Benefits: £30k Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year Location: Minimum of two days a week from Southwell Office (mandatory) When working from home you will be staying in regular contact through Zoom and MS Teams.We have a tight supportive culture that is strengthened through face to face interactions if you are unable to work two days a week from Southwell please don t apply. J ob Details: Work hours are, Monday to Thursday 9am until 5.30pm, Friday 9am until 3pmThis job unapologetically online / on screen. However with the flexibility that fantastic global internet coverage provides you will be able to work remotely anywhere in the world for up to 4 consecutive weeks a yearIn addition employees are entitled to a 3mth unpaid sabbatical after 4 years of continuous employment About MinsterFB MinsterFB works with some of the UK's favourite brands such as Grenade, Bisto, Yorkshire Tea, McVitie's and Cadburys to build their business on Amazon. They provide full account management, sales strategy, catalogue management, issue resolution and training. Key to their success is their deployment of all of the growth tools available to Amazon Sellers and Vendors.MinsterFB is a Certified B Corporation. As such we're part of a global community of businesses that meet high standards of social and environmental impact How to Apply If this role is of interest please attach your CV to the link provided. We receive many CVs so to ensure yours is read please include the words "I am able to work 2 days a week in Southwell" in your application preferably in the subject line. MinsterFB values a diverse workforce. Women, people of colour, people with disabilities, and members of the LGBTQ community are encouraged to apply. They believe an equitable and inclusive work environment and a diverse empowered team is key to achieving their mission. They're looking for candidates who can expand their business culture, are curious, plain-dealing, action orientated, bring their whole selves to work and meet the requirements of the role. All else is secondary. They strive to provide all candidates with an equitable and accessible recruitment process. If they can offer accommodations for you in the recruitment process or you have feedback on how to make their recruitment more accessible, please let them know.
Feb 05, 2026
Full time
MinsterFB works with some of the UK s best-loved brands to make sure that their Amazon product listings convert powerfully. We are looking for a graphic designer with video editing skills to support: our Marketing Director in showcasing our work to potential clients, and our Content Marketing and Advertising teams with the visual and video assets required to create high-conversion product listings and ads. This role provides an opportunity for a graphic designer with some experience to develop broader skills, working across our business to develop video and static assets, develop systems and best practice across the teams and evaluate their impact. The Role: Support the Marketing Director with creation and modification of visual and video assets as required for internal training and for the promotion of MinsterFB to new potential clients Includes delivery of professional video content for Linked In, You Tube and the MinsterFB website from ingredients created by members of the team, utilising different aspect ratios, captioning etc Liaise with MinsterFB Account Managers and Client creative teams to establish priorities and opportunities for creating improved Amazon assets, together with the best route to meet those needs including: Editing of existing assets Use of AI tools Application of standard optimisation approaches (eg inclusion of a cardboard box images in the background for multipacks) Guide the Content Marketing team and inspire client teams to produce high quality image and video for clients by providing training and training materials on the best tools to use in different circumstances, setting expectations about what good looks like Constantly review options for digital visual asset creation at scale, and create processes and training to communicate these to the Content Marketing team and others Work with existing client photography and design elements to create specific digital assets for product listings, advertising and brand stores for high priority clients/when needed to dovetail with other campaigns Maintain an up-to-date record of our clients brand logos, colours, fonts and design guidelines Utilise existing data sets and reporting to evaluate the impact of creative changes on conversion rate and sales Support the Marketing Director to implement, improve and evolve the agency s distinctive visual style providing a consistent look and feel across all touchpoints You: Graphic designer and video editor with experience on the Adobe suite, in particular: Adobe Photoshop Adobe Illustrator Adobe Premiere Pro Adobe InDesign Very comfortable working with existing film elements Excellent interpersonal skills enabling cross-functional working and appropriate client management (including expectation management) A willingness to learn Amazon requirements and processes (experience is not expected here full training will be given) A rigorous approach to prioritisation, managing progress and maintaining systems that enable assets to be used fully It would be an advantage to have product photography skills Salary & Other Benefits: £30k Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year Location: Minimum of two days a week from Southwell Office (mandatory) When working from home you will be staying in regular contact through Zoom and MS Teams.We have a tight supportive culture that is strengthened through face to face interactions if you are unable to work two days a week from Southwell please don t apply. J ob Details: Work hours are, Monday to Thursday 9am until 5.30pm, Friday 9am until 3pmThis job unapologetically online / on screen. However with the flexibility that fantastic global internet coverage provides you will be able to work remotely anywhere in the world for up to 4 consecutive weeks a yearIn addition employees are entitled to a 3mth unpaid sabbatical after 4 years of continuous employment About MinsterFB MinsterFB works with some of the UK's favourite brands such as Grenade, Bisto, Yorkshire Tea, McVitie's and Cadburys to build their business on Amazon. They provide full account management, sales strategy, catalogue management, issue resolution and training. Key to their success is their deployment of all of the growth tools available to Amazon Sellers and Vendors.MinsterFB is a Certified B Corporation. As such we're part of a global community of businesses that meet high standards of social and environmental impact How to Apply If this role is of interest please attach your CV to the link provided. We receive many CVs so to ensure yours is read please include the words "I am able to work 2 days a week in Southwell" in your application preferably in the subject line. MinsterFB values a diverse workforce. Women, people of colour, people with disabilities, and members of the LGBTQ community are encouraged to apply. They believe an equitable and inclusive work environment and a diverse empowered team is key to achieving their mission. They're looking for candidates who can expand their business culture, are curious, plain-dealing, action orientated, bring their whole selves to work and meet the requirements of the role. All else is secondary. They strive to provide all candidates with an equitable and accessible recruitment process. If they can offer accommodations for you in the recruitment process or you have feedback on how to make their recruitment more accessible, please let them know.
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Feb 05, 2026
Full time
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Head of Event Operations - Exhibitions £70,000 - £75,000 Base + up to 15% Bonus Hybrid London Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities : Head of Operations Team Related Develop a high-performance culture by championing best practices and professional development Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first-class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Portfolio & Event Related Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Profile Required: Head of Operations An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have Expo experience - 1000 + Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development. Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages. Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 05, 2026
Full time
Head of Event Operations - Exhibitions £70,000 - £75,000 Base + up to 15% Bonus Hybrid London Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities : Head of Operations Team Related Develop a high-performance culture by championing best practices and professional development Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first-class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Portfolio & Event Related Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Profile Required: Head of Operations An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have Expo experience - 1000 + Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development. Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages. Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
A global information business is recruiting a newly created SVP Retail. Opportunity for a strong retailer from sales, ecommerce, or transformation. About Our Client A well-established organisation within the Media & Agency industry, this company is recognised for its expertise and influence. As a large organisation, it offers an environment where talented professionals can make a significant impact in shaping retail strategies. Job Description Strategic Leadership Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct to consumer pathways. Identify and capitalise on new growth opportunities in retail markets. Operational Excellence Optimise the retail end to end customer journey, devising and implementing go to market readiness in a largely untapped space. Implement standardised processes to ensure consistent customer experience including category management and keyword allocation - driving the discover ability of content for the consumer. Develop and monitor key performance indicators for retail. Team Leadership Build, develop, and lead high performing retail operations teams. Establish clear performance expectations and accountability measures. Foster a culture of innovation, collaboration, and customer centricity. Provide mentorship and professional development opportunities for team members. Financial Management Oversee retail P&L responsibility including revenue growth, cost management, and profitability. Work closely with the Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin. Customer Experience Design and implement customer experience strategies that drive loyalty and repeat business. Utilise customer feedback and market research to continuously improve retail offerings. Ensure seamless integration between physical and digital retail experiences. Develop innovative approaches to enhance customer engagement and satisfaction. The Successful Applicant Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets. Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth. Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value. Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience. Leadership & Team Building: Demonstrated ability to build, inspire, and lead high performing cross functional teams. Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics. Customer Centric Mindset: Holds exceptionally high standards, with a luxury brand level of attention to detail and customer experience. Feedback Driven: Actively seeks and integrates feedback to improve outcomes and team performance. Innovative & Strategic: A forward thinking strategist who brings fresh ideas and challenges conventional norms. Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation. Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high growth environments undergoing transformation. What's on Offer Competitive salary Comprehensive benefits package. Opportunity to work within a large digital organisation undergoing transformation. Chance to shape and lead impactful retail strategies.
Feb 05, 2026
Full time
A global information business is recruiting a newly created SVP Retail. Opportunity for a strong retailer from sales, ecommerce, or transformation. About Our Client A well-established organisation within the Media & Agency industry, this company is recognised for its expertise and influence. As a large organisation, it offers an environment where talented professionals can make a significant impact in shaping retail strategies. Job Description Strategic Leadership Act as the architect and implementer of a comprehensive retail strategy, spanning multiple channels, including sophisticated digital platforms, institutional sales networks, and direct to consumer pathways. Identify and capitalise on new growth opportunities in retail markets. Operational Excellence Optimise the retail end to end customer journey, devising and implementing go to market readiness in a largely untapped space. Implement standardised processes to ensure consistent customer experience including category management and keyword allocation - driving the discover ability of content for the consumer. Develop and monitor key performance indicators for retail. Team Leadership Build, develop, and lead high performing retail operations teams. Establish clear performance expectations and accountability measures. Foster a culture of innovation, collaboration, and customer centricity. Provide mentorship and professional development opportunities for team members. Financial Management Oversee retail P&L responsibility including revenue growth, cost management, and profitability. Work closely with the Pricing Director to ensure pricing levels for the consumer channel maintain strong revenue and margin. Customer Experience Design and implement customer experience strategies that drive loyalty and repeat business. Utilise customer feedback and market research to continuously improve retail offerings. Ensure seamless integration between physical and digital retail experiences. Develop innovative approaches to enhance customer engagement and satisfaction. The Successful Applicant Product Innovation & Development: Proven track record in launching and scaling new product lines across diverse markets. Revenue Optimisation: Deep expertise in identifying and activating commercial levers to drive sustainable growth. Strategic Partnerships: Experience building and managing both internal alliances and external partnerships to unlock value. Channel Strategy: Skilled in leveraging multiple commercial channels; ideally with omnichannel experience. Leadership & Team Building: Demonstrated ability to build, inspire, and lead high performing cross functional teams. Global Perspective: International experience preferred, with a nuanced understanding of regional market dynamics. Customer Centric Mindset: Holds exceptionally high standards, with a luxury brand level of attention to detail and customer experience. Feedback Driven: Actively seeks and integrates feedback to improve outcomes and team performance. Innovative & Strategic: A forward thinking strategist who brings fresh ideas and challenges conventional norms. Influential Communicator: Diplomatic and persuasive, able to champion the voice of the consumer across the organisation. Agility in Complexity: Thrives in ambiguity and complexity, with experience navigating matrixed, high growth environments undergoing transformation. What's on Offer Competitive salary Comprehensive benefits package. Opportunity to work within a large digital organisation undergoing transformation. Chance to shape and lead impactful retail strategies.
Commercial Manager - Exhibitions £40,000 - £48,000 + Uncapped Commission + Excellent Benefits Central London Industry leading events business seeks a highly talented Commercial Manager to join their sales team selling exhibition and sponsorship across their leading Design Portfolio. This role will focus on the sponsorship side of exhibitions so strong sponsorship or exhibition sales experience is really ideal for this role. Additionally, there will be the management of two junior sales execs so previous team management would be highly advantageous here. Our client's events are widely recognised as the leader in their field and their fantastic company culture has been widely recognised with numerous industry awards. We are looking for a highly driven, ambitious, proven exhibition sales person who is results focused. Candidate Profile: Minimum of 2 years of exhibition sales experience, ideally sponsorship led and a proven track record of driving sales results. Previous team leadership / management experience Demonstrated success in achieving results within exhibitions and sponsorship sales, consistently meeting and exceeding targets. Highly organised, with the ability to effectively prioritise and manage time to maximize productivity and achieve goals. High emotional intelligence, skilled in building and sustaining strong relationships with both internal and external stakeholders. Personable and enthusiastic, with a proactive, solutions-oriented approach-a true team player committed to collective success. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 04, 2026
Full time
Commercial Manager - Exhibitions £40,000 - £48,000 + Uncapped Commission + Excellent Benefits Central London Industry leading events business seeks a highly talented Commercial Manager to join their sales team selling exhibition and sponsorship across their leading Design Portfolio. This role will focus on the sponsorship side of exhibitions so strong sponsorship or exhibition sales experience is really ideal for this role. Additionally, there will be the management of two junior sales execs so previous team management would be highly advantageous here. Our client's events are widely recognised as the leader in their field and their fantastic company culture has been widely recognised with numerous industry awards. We are looking for a highly driven, ambitious, proven exhibition sales person who is results focused. Candidate Profile: Minimum of 2 years of exhibition sales experience, ideally sponsorship led and a proven track record of driving sales results. Previous team leadership / management experience Demonstrated success in achieving results within exhibitions and sponsorship sales, consistently meeting and exceeding targets. Highly organised, with the ability to effectively prioritise and manage time to maximize productivity and achieve goals. High emotional intelligence, skilled in building and sustaining strong relationships with both internal and external stakeholders. Personable and enthusiastic, with a proactive, solutions-oriented approach-a true team player committed to collective success. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Feb 04, 2026
Full time
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 04, 2026
Full time
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Feb 04, 2026
Full time
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Associate Director - (SSG) Strategy and Execution - EY Parthenon Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Associate Director - (SSG) Strategy and Execution - EY Parthenon Our SSG (Software Strategy Group) sits within the Strategy and Execution team, which is EY's leading market team providing Technology, Operations and Financial advice to corporate and private equity firms who intend to acquire, divest or restructure businesses. The team comprises advisors with specialist commercial, operations, software, technology, cyber, finance and deal / transaction experience from industry, advisory and audit backgrounds. SSG has competencies in Product and Technology, Enterprise Technology and Cybersecurity: Product and Technology provides investment and acquisition guidance to clients across commercial, product, and technical topics needed to assess and advise companies leveraging their own proprietary software for commercial advantage Enterprise Technology assesses major technology risks and opportunities related to a transaction across key areas of enterprise technology holistically including enterprise and business systems, infrastructure, data and reporting, tech operating model, tech spend Cybersecurity focuses on understanding the business operating model, then applying our experience, benchmarks and tools to determine where Cyber is critical to the brand, operations, assets and applicable regulations. The team has completed thousands of diligence engagements and provides a unique capability to help companies make critical choices and complete successful transactions. As part of EY, you'll have the chance to build a career as unique as you are, with global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are seeking to further expand our team with consultants who work across a range of sectors that include Private Equity, Digital, Software and tech-enabled services. The opportunity sits in the Product and Technology competency of the SSG team As an Associate Director in our team, you'll advise clients across software and tech-enabled services sectors, supporting in developing and executing strategies for transactions, use your knowledge and enthusiasm to apply your technical skills across the M&A transaction lifecycle; ranging from diligence to technology strategy assignments including pre-deal diligence, portfolio review and post deal value creation engagements. Your key responsibilities Our Associate Directors manage teams that engage with clients on a variety of topics, ranging from diligence to strategy assignments: Product and Technology diligence: We provide market-leading product and technology diligence of companies in the Software Economy, an "inside-out" assessment of product capabilities, product road map, software architecture, technical debt, R&D organisation, and software development processes, enabling investors to understand a software company's capabilities and ability to execute against its corporate strategy, while also identifying risks and opportunities. Integrated diligence: When EY-Parthenon teams combine product and technology diligence with guiding commercial due diligence "outside-in" capabilities, we provide clients with a cohesive view of their target investment from both a market and an operational perspective, providing insights that each diligence workstream may not uncover separately. We are a leader and innovator in this integrated offering and bring extensive capabilities to the marketplace. Software development optimisation: We assess a company's software development organisation for capacity, talent, and process, and provide actionable recommendations to improve productivity, timeliness, predictability, quality, and overall alignment with the corporate strategy. This assessment is conducted through site visits, interviews, reviewing data, hands-on evaluation, primary research, and benchmarking. Technology strategy and roadmap: By studying clients' technology roadmaps and potential alternatives, as well as assessing cost, risk, and alignment with strategic objectives, we help companies identify and build a suitable technology strategy and architecture road map - sometimes building on internal efforts and sometimes on brand-new ideas. This type of engagement typically revolves around a potential re-platforming initiative or a major transformational effort, such as a substantial acquisition or a SaaS transformation. Product strategy and roadmap: We examine a company's product roadmap and provide recommendations for improvement in product strategy and road map based on market and research, team capabilities, development cost and risk, and technology underpinnings. This type of engagement typically includes primary research on the competitive landscape and market greenspace. It may also entail post-merger consolidation or rationalisation of a product portfolio. Like other engagements, it leverages the combination of capabilities in understanding and assessing marketplaces and deep technical knowledge. Skills and attributes for success Contributing to pre deal, post deal, value creation engagements with clients across all sectors including private equity across the UK and EU. Associate Directors manage an engagement's successful execution and lead junior team members. On any given day, an Associate Director might take the lead role on more challenging analysis, coach/ mentor junior team members, conduct industry research, interview industry experts, conduct qualitative and quantitative investigation, or participate in discussions with our clients Lead discussions to develop hypotheses, insights, and key findings critical to the engagement Executing qualitative and quantitative reviews (e.g., R&D Spend analysis, feature functionality benchmarking, competitor studies, organisational capabilities, technology capabilities) to support the formulation and validation of strategic recommendations Conducting in-depth interviews with key organisational stakeholders, industry experts and customers Performing secondary research using a variety of sources (e.g., analyst reports, market research reports, news articles) Analysing business plans and pro-forma financial models to help identify key assumptions and drivers Contribute to people initiatives; mentoring, coaching, recruiting, retaining and training staff. Desirable knowledge and experience A bachelor's degree (or equivalent) with outstanding academic performance. (Computer science or similar field would be a plus) Prior experience as team lead or senior engineer within a software company, or the software function of a more traditional company, especially in fields such as product management, software engineering, data science or DevOps Track record of applying structured methodologies and industry standards for Product Management, UI/UX design principles, Software Architecture, Software Development Life Cycle methods and the ability to provide insights based on experience Prior experience in a transactions context, ideally performing technology due diligence and/or strategic value creation assignments Detail-oriented and good at sifting through datasets quickly to identify patterns and develop insights Ability to make detailed assessments of industry, products, markets, competitors and customers to identify risks and opportunities, along with recommendations to achieve investment thesis goals and/or mitigate risk Flexibility with working locations, as we occasionally perform work onsite in the UK, EU and globally You will be a charismatic and effective leader of diverse teams You will be a strong and articulate communicator You'll be a trusted business consultant to our clients and use your deep knowledge of technology trends to work closely to their needs Your proven project management and stakeholder management experience will be key to the role If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you About EY Parthenon EY-Parthenon teams work with clients to navigate complexity by helping them to reimagine their eco-systems, reshape their portfolios and reinvent themselves for a better future. With global connectivity and scale, EY-Parthenon teams focus on Strategy Realized - helping CEOs design and deliver strategies to better manage challenges while maximizing opportunities as they look to transform their businesses. From idea to implementation, EY-Parthenon teams help organizations to build a better working world by fostering long-term value. EY-Parthenon is a brand under which a number of EY member firms across the globe provide strategy consulting services. For more information, please visit What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance . click apply for full job details
Feb 04, 2026
Full time
Associate Director - (SSG) Strategy and Execution - EY Parthenon Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Associate Director - (SSG) Strategy and Execution - EY Parthenon Our SSG (Software Strategy Group) sits within the Strategy and Execution team, which is EY's leading market team providing Technology, Operations and Financial advice to corporate and private equity firms who intend to acquire, divest or restructure businesses. The team comprises advisors with specialist commercial, operations, software, technology, cyber, finance and deal / transaction experience from industry, advisory and audit backgrounds. SSG has competencies in Product and Technology, Enterprise Technology and Cybersecurity: Product and Technology provides investment and acquisition guidance to clients across commercial, product, and technical topics needed to assess and advise companies leveraging their own proprietary software for commercial advantage Enterprise Technology assesses major technology risks and opportunities related to a transaction across key areas of enterprise technology holistically including enterprise and business systems, infrastructure, data and reporting, tech operating model, tech spend Cybersecurity focuses on understanding the business operating model, then applying our experience, benchmarks and tools to determine where Cyber is critical to the brand, operations, assets and applicable regulations. The team has completed thousands of diligence engagements and provides a unique capability to help companies make critical choices and complete successful transactions. As part of EY, you'll have the chance to build a career as unique as you are, with global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are seeking to further expand our team with consultants who work across a range of sectors that include Private Equity, Digital, Software and tech-enabled services. The opportunity sits in the Product and Technology competency of the SSG team As an Associate Director in our team, you'll advise clients across software and tech-enabled services sectors, supporting in developing and executing strategies for transactions, use your knowledge and enthusiasm to apply your technical skills across the M&A transaction lifecycle; ranging from diligence to technology strategy assignments including pre-deal diligence, portfolio review and post deal value creation engagements. Your key responsibilities Our Associate Directors manage teams that engage with clients on a variety of topics, ranging from diligence to strategy assignments: Product and Technology diligence: We provide market-leading product and technology diligence of companies in the Software Economy, an "inside-out" assessment of product capabilities, product road map, software architecture, technical debt, R&D organisation, and software development processes, enabling investors to understand a software company's capabilities and ability to execute against its corporate strategy, while also identifying risks and opportunities. Integrated diligence: When EY-Parthenon teams combine product and technology diligence with guiding commercial due diligence "outside-in" capabilities, we provide clients with a cohesive view of their target investment from both a market and an operational perspective, providing insights that each diligence workstream may not uncover separately. We are a leader and innovator in this integrated offering and bring extensive capabilities to the marketplace. Software development optimisation: We assess a company's software development organisation for capacity, talent, and process, and provide actionable recommendations to improve productivity, timeliness, predictability, quality, and overall alignment with the corporate strategy. This assessment is conducted through site visits, interviews, reviewing data, hands-on evaluation, primary research, and benchmarking. Technology strategy and roadmap: By studying clients' technology roadmaps and potential alternatives, as well as assessing cost, risk, and alignment with strategic objectives, we help companies identify and build a suitable technology strategy and architecture road map - sometimes building on internal efforts and sometimes on brand-new ideas. This type of engagement typically revolves around a potential re-platforming initiative or a major transformational effort, such as a substantial acquisition or a SaaS transformation. Product strategy and roadmap: We examine a company's product roadmap and provide recommendations for improvement in product strategy and road map based on market and research, team capabilities, development cost and risk, and technology underpinnings. This type of engagement typically includes primary research on the competitive landscape and market greenspace. It may also entail post-merger consolidation or rationalisation of a product portfolio. Like other engagements, it leverages the combination of capabilities in understanding and assessing marketplaces and deep technical knowledge. Skills and attributes for success Contributing to pre deal, post deal, value creation engagements with clients across all sectors including private equity across the UK and EU. Associate Directors manage an engagement's successful execution and lead junior team members. On any given day, an Associate Director might take the lead role on more challenging analysis, coach/ mentor junior team members, conduct industry research, interview industry experts, conduct qualitative and quantitative investigation, or participate in discussions with our clients Lead discussions to develop hypotheses, insights, and key findings critical to the engagement Executing qualitative and quantitative reviews (e.g., R&D Spend analysis, feature functionality benchmarking, competitor studies, organisational capabilities, technology capabilities) to support the formulation and validation of strategic recommendations Conducting in-depth interviews with key organisational stakeholders, industry experts and customers Performing secondary research using a variety of sources (e.g., analyst reports, market research reports, news articles) Analysing business plans and pro-forma financial models to help identify key assumptions and drivers Contribute to people initiatives; mentoring, coaching, recruiting, retaining and training staff. Desirable knowledge and experience A bachelor's degree (or equivalent) with outstanding academic performance. (Computer science or similar field would be a plus) Prior experience as team lead or senior engineer within a software company, or the software function of a more traditional company, especially in fields such as product management, software engineering, data science or DevOps Track record of applying structured methodologies and industry standards for Product Management, UI/UX design principles, Software Architecture, Software Development Life Cycle methods and the ability to provide insights based on experience Prior experience in a transactions context, ideally performing technology due diligence and/or strategic value creation assignments Detail-oriented and good at sifting through datasets quickly to identify patterns and develop insights Ability to make detailed assessments of industry, products, markets, competitors and customers to identify risks and opportunities, along with recommendations to achieve investment thesis goals and/or mitigate risk Flexibility with working locations, as we occasionally perform work onsite in the UK, EU and globally You will be a charismatic and effective leader of diverse teams You will be a strong and articulate communicator You'll be a trusted business consultant to our clients and use your deep knowledge of technology trends to work closely to their needs Your proven project management and stakeholder management experience will be key to the role If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you About EY Parthenon EY-Parthenon teams work with clients to navigate complexity by helping them to reimagine their eco-systems, reshape their portfolios and reinvent themselves for a better future. With global connectivity and scale, EY-Parthenon teams focus on Strategy Realized - helping CEOs design and deliver strategies to better manage challenges while maximizing opportunities as they look to transform their businesses. From idea to implementation, EY-Parthenon teams help organizations to build a better working world by fostering long-term value. EY-Parthenon is a brand under which a number of EY member firms across the globe provide strategy consulting services. For more information, please visit What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance . click apply for full job details
Our client is a respected leader in the delivery of reliable, cost-effective, and energy-efficient building management, operational, and technical solutions. With a proven track record across diverse sectors, they have earned a strong reputation for quality and consistency. This is a key role within the business where you will be responsible for overseeing Quality, Health & Safety, and Environmental compliance across operations and supporting continuous improvement across all departments. Job details: Lead the implementation and ongoing management of ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health & Safety) standards. Conduct internal audits, inspections, and QHSE reviews across sites to ensure full compliance and drive continual improvement. Develop, implement, and monitor health, safety, and environmental policies, procedures, and risk assessments. Lead and support the investigation of incidents, near misses, and RIDDOR events, including root cause analysis and corrective actions. Ensure all staff receive appropriate QHSE training, including inductions, toolbox talks, and refresher sessions. Ensure all statutory inspections and technical certifications (e.g. ECA, Gas Safe, Refcom) are scheduled and compliant. Monitor subcontractor compliance through onboarding, vetting, and ongoing performance reviews. Manage COSHH compliance, including up-to-date assessments and availability at point of use. Oversee waste management processes and ensure hazardous waste is disposed of correctly and legally. Track and analyse QHSE performance data and prepare monthly reports for the Operations Director. Drive sustainability initiatives and support ESG reporting in line with industry frameworks (e.g. GRI, CDP, TCFD). Act as the main contact for accreditation bodies and lead surveillance audit activity. Qualifications/Experience: Minimum of 3 years experience as a QHSE Manager within facilities management. Level 3 Health & Safety qualification I.e. NEBOSH or equivalent - or working towards. Knowledge of ESG reporting frameworks (e.g. GRI, CDP, TCFD) and sustainability practices. Establishment, maintenance and development of management systems. Understanding of emerging QHSE trends (digitalisation, well-being, sustainability). Able to develop solutions to complex QSHE challenges. What s on offer: Salary: Up to £50,000 (DOE) Monday to Friday 8:00am 5:00pm (1 hr lunch) Flexibility to work from home when meeting clients. 33 days annual leave, increasing to 35 after 5 years service. Company pension scheme. Opportunities for career advancement in a growing organisation. Vehicle with private mileage + Fuel card. Regular company socials. Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship.
Feb 04, 2026
Full time
Our client is a respected leader in the delivery of reliable, cost-effective, and energy-efficient building management, operational, and technical solutions. With a proven track record across diverse sectors, they have earned a strong reputation for quality and consistency. This is a key role within the business where you will be responsible for overseeing Quality, Health & Safety, and Environmental compliance across operations and supporting continuous improvement across all departments. Job details: Lead the implementation and ongoing management of ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health & Safety) standards. Conduct internal audits, inspections, and QHSE reviews across sites to ensure full compliance and drive continual improvement. Develop, implement, and monitor health, safety, and environmental policies, procedures, and risk assessments. Lead and support the investigation of incidents, near misses, and RIDDOR events, including root cause analysis and corrective actions. Ensure all staff receive appropriate QHSE training, including inductions, toolbox talks, and refresher sessions. Ensure all statutory inspections and technical certifications (e.g. ECA, Gas Safe, Refcom) are scheduled and compliant. Monitor subcontractor compliance through onboarding, vetting, and ongoing performance reviews. Manage COSHH compliance, including up-to-date assessments and availability at point of use. Oversee waste management processes and ensure hazardous waste is disposed of correctly and legally. Track and analyse QHSE performance data and prepare monthly reports for the Operations Director. Drive sustainability initiatives and support ESG reporting in line with industry frameworks (e.g. GRI, CDP, TCFD). Act as the main contact for accreditation bodies and lead surveillance audit activity. Qualifications/Experience: Minimum of 3 years experience as a QHSE Manager within facilities management. Level 3 Health & Safety qualification I.e. NEBOSH or equivalent - or working towards. Knowledge of ESG reporting frameworks (e.g. GRI, CDP, TCFD) and sustainability practices. Establishment, maintenance and development of management systems. Understanding of emerging QHSE trends (digitalisation, well-being, sustainability). Able to develop solutions to complex QSHE challenges. What s on offer: Salary: Up to £50,000 (DOE) Monday to Friday 8:00am 5:00pm (1 hr lunch) Flexibility to work from home when meeting clients. 33 days annual leave, increasing to 35 after 5 years service. Company pension scheme. Opportunities for career advancement in a growing organisation. Vehicle with private mileage + Fuel card. Regular company socials. Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship.
Interim Director of Digital and Business Transformation Duration: Six-months, full-time (35 hours per week) Location: London HQ hybrid (2 days in office) Salary: £43 - £46 per hour (£80,000 £85,000 equivalent per annum) Shape the future of a leading membership organisation by driving enterprise-wide digital and business transformation. Are you a senior transformation leader who loves turning strategy into action and embraces complex, organisation-wide change? This opportunity could be for you. Our highly respected client is entering an exciting new phase following a recent restructure and the launch of its new strategy. To help deliver this, they re seeking an experienced Director of Digital and Business Transformation to work closely with the CEO, leading large-scale digital and business transformation across the organisation. This is a pivotal role, working closely with the CEO to deliver initiatives that will enhance organisational capability, optimise processes, and embed a culture of continuous improvement and customer service excellence. You will take ownership of the Organisation s digital transformation roadmap, ensuring alignment with strategic objectives and delivering measurable benefits. This includes establishing governance frameworks, managing risk, and overseeing IT operations to maintain resilience and compliance. As a senior leader, you will inspire and manage a high-performing team, recruit key roles, and influence stakeholders at all levels to champion transformation across the organisation. Key responsibilities Strategic leadership: Develop and deliver the digital transformation roadmap and business case aligned to organisational strategy. Governance and risk: Establish frameworks to track progress, manage risk, and ensure delivery to time, budget and quality. Operational oversight: Oversee IT operations, ensuring robust disaster recovery plans and compliance with Cyber Security and GDPR. Process optimisation: Recruit and lead a Process Improvement Manager to drive efficiency and embed continuous improvement. Stakeholder engagement: Act as the transformation champion, building buy-in through clear communication and collaboration. Financial stewardship: Manage budgets and procurement for digital and IT services, ensuring effective spend and value. What you ll bring Significant experience leading complex transformation programmes in a digital/IT context. Proven ability to influence at senior level and manage diverse stakeholder relationships. Expertise in project management methodologies (Agile, Scrum) and risk control. Strong financial management skills for capital projects and business cases. Ability to use data and analytics to inform strategic decisions. Excellent leadership, communication and organisational skills. Why apply? You ll play a critical role in shaping the future of an organisation that values collaboration, innovation and inclusivity. Join a purpose-led organisation making a genuine global impact A culture that values innovation, flexibility, inclusion and continuous improvement This opportunity would suit an experienced interim leader with a strong track record in enterprise transformation, digital/IT programmes, and senior stakeholder management, ideally gained within a membership organisation, professional body, regulator, or similar complex environment. We look forward to hearing from you! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Feb 04, 2026
Seasonal
Interim Director of Digital and Business Transformation Duration: Six-months, full-time (35 hours per week) Location: London HQ hybrid (2 days in office) Salary: £43 - £46 per hour (£80,000 £85,000 equivalent per annum) Shape the future of a leading membership organisation by driving enterprise-wide digital and business transformation. Are you a senior transformation leader who loves turning strategy into action and embraces complex, organisation-wide change? This opportunity could be for you. Our highly respected client is entering an exciting new phase following a recent restructure and the launch of its new strategy. To help deliver this, they re seeking an experienced Director of Digital and Business Transformation to work closely with the CEO, leading large-scale digital and business transformation across the organisation. This is a pivotal role, working closely with the CEO to deliver initiatives that will enhance organisational capability, optimise processes, and embed a culture of continuous improvement and customer service excellence. You will take ownership of the Organisation s digital transformation roadmap, ensuring alignment with strategic objectives and delivering measurable benefits. This includes establishing governance frameworks, managing risk, and overseeing IT operations to maintain resilience and compliance. As a senior leader, you will inspire and manage a high-performing team, recruit key roles, and influence stakeholders at all levels to champion transformation across the organisation. Key responsibilities Strategic leadership: Develop and deliver the digital transformation roadmap and business case aligned to organisational strategy. Governance and risk: Establish frameworks to track progress, manage risk, and ensure delivery to time, budget and quality. Operational oversight: Oversee IT operations, ensuring robust disaster recovery plans and compliance with Cyber Security and GDPR. Process optimisation: Recruit and lead a Process Improvement Manager to drive efficiency and embed continuous improvement. Stakeholder engagement: Act as the transformation champion, building buy-in through clear communication and collaboration. Financial stewardship: Manage budgets and procurement for digital and IT services, ensuring effective spend and value. What you ll bring Significant experience leading complex transformation programmes in a digital/IT context. Proven ability to influence at senior level and manage diverse stakeholder relationships. Expertise in project management methodologies (Agile, Scrum) and risk control. Strong financial management skills for capital projects and business cases. Ability to use data and analytics to inform strategic decisions. Excellent leadership, communication and organisational skills. Why apply? You ll play a critical role in shaping the future of an organisation that values collaboration, innovation and inclusivity. Join a purpose-led organisation making a genuine global impact A culture that values innovation, flexibility, inclusion and continuous improvement This opportunity would suit an experienced interim leader with a strong track record in enterprise transformation, digital/IT programmes, and senior stakeholder management, ideally gained within a membership organisation, professional body, regulator, or similar complex environment. We look forward to hearing from you! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Locations : London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is transforming the way our people experience technology through the power of Generative AI. Ava, our IT Support GenAI chatbot, is live and serving over 40,000 BCG users globally, helping employees get IT help faster, smarter, and more intuitively than ever before. As the Global IT Software Engineer Director - GenAI, you will play a hands-on role in building upon Ava's success. You will design, develop, and deliver high-impact GenAI solutions that expand Ava's capabilities and reach. You will serve as the technical counterpart to the Product Owner, accountable for delivery speed, quality, and ensuring alignment between the technical roadmap and product vision. You'll work across teams to scale Ava's impact and apply emerging GenAI technologies to improve IT service experiences for BCG's global workforce. YOU'RE GOOD AT Taking ownership and driving complex technical solutions from design through delivery. Being hands-on with modern cloud and AI technologies, while maintaining focus on delivery quality and scalability. Collaborating effectively with product managers, engineers, and architecture teams to translate business goals into practical solutions. Balancing speed, quality, and technical depth, ensuring solutions are secure, maintainable, and aligned to roadmap priorities. Staying curious and adaptive, quickly learning new technologies and applying them to enterprise-scale challenges. What You'll Bring Full-stack engineering expertise with experience in cloud-native application development (AWS preferred). Hands-on experience in building and deploying Generative AI or LLM-based systems at scale. Proficiency in at least two programming languages such as Java, .NET, TypeScript, or Python, along with experience in modern frontend frameworks like React.js or Stencil. Deep understanding of authorization and authentication standards (OAuth) and secure-by-design development practices. Strong awareness of OWASP Top 10 and a proactive approach to identifying and mitigating security vulnerabilities during development. Experience designing and deploying Retrieval-Augmented Generation (RAG) pipelines, working with LLM APIs (AWS Bedrock, OpenAI, Azure OpenAI), and using frameworks like LangChain or LangGraph. Strong knowledge of SDLC principles, CI/CD pipelines, and modern engineering practices. Excellent communication and collaboration skills to partner across engineering, product, and governance teams. Bachelor's degree in computer science, engineering, or related field (or equivalent experience) Who You'll Work With You will be part of the IT & Business Platforms (ITBP) team, partnering closely with the Genie team (BCG's internal GenAI platform built on AWS), as well as the AI Center of Excellence (AI CoE), Responsible AI, and Security/Architecture teams. Together, you'll deliver scalable, secure, and innovative GenAI solutions that transform how BCG's global employees engage with technology. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 04, 2026
Full time
Locations : London Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG is transforming the way our people experience technology through the power of Generative AI. Ava, our IT Support GenAI chatbot, is live and serving over 40,000 BCG users globally, helping employees get IT help faster, smarter, and more intuitively than ever before. As the Global IT Software Engineer Director - GenAI, you will play a hands-on role in building upon Ava's success. You will design, develop, and deliver high-impact GenAI solutions that expand Ava's capabilities and reach. You will serve as the technical counterpart to the Product Owner, accountable for delivery speed, quality, and ensuring alignment between the technical roadmap and product vision. You'll work across teams to scale Ava's impact and apply emerging GenAI technologies to improve IT service experiences for BCG's global workforce. YOU'RE GOOD AT Taking ownership and driving complex technical solutions from design through delivery. Being hands-on with modern cloud and AI technologies, while maintaining focus on delivery quality and scalability. Collaborating effectively with product managers, engineers, and architecture teams to translate business goals into practical solutions. Balancing speed, quality, and technical depth, ensuring solutions are secure, maintainable, and aligned to roadmap priorities. Staying curious and adaptive, quickly learning new technologies and applying them to enterprise-scale challenges. What You'll Bring Full-stack engineering expertise with experience in cloud-native application development (AWS preferred). Hands-on experience in building and deploying Generative AI or LLM-based systems at scale. Proficiency in at least two programming languages such as Java, .NET, TypeScript, or Python, along with experience in modern frontend frameworks like React.js or Stencil. Deep understanding of authorization and authentication standards (OAuth) and secure-by-design development practices. Strong awareness of OWASP Top 10 and a proactive approach to identifying and mitigating security vulnerabilities during development. Experience designing and deploying Retrieval-Augmented Generation (RAG) pipelines, working with LLM APIs (AWS Bedrock, OpenAI, Azure OpenAI), and using frameworks like LangChain or LangGraph. Strong knowledge of SDLC principles, CI/CD pipelines, and modern engineering practices. Excellent communication and collaboration skills to partner across engineering, product, and governance teams. Bachelor's degree in computer science, engineering, or related field (or equivalent experience) Who You'll Work With You will be part of the IT & Business Platforms (ITBP) team, partnering closely with the Genie team (BCG's internal GenAI platform built on AWS), as well as the AI Center of Excellence (AI CoE), Responsible AI, and Security/Architecture teams. Together, you'll deliver scalable, secure, and innovative GenAI solutions that transform how BCG's global employees engage with technology. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Job Type: Permanent Hours : 35 hours per week Department : Specialty Training Salary : Band 2 from £30,444 Reports to : Director of Specialty Training Location : Hybrid Office (London Bridge) and home working. Who they are: Our client is the leader in the field of sexual and reproductive healthcare, and they are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, they set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. Can you help them? They're seeking a proactive and highly organised individual to lead the delivery and quality assurance of their national specialty training programme. As Training Programme Lead, you ll play a central role in supporting trainees, upholding curriculum standards, and ensuring compliance with the regulatory requirements of the General Medical Council (GMC). You ll also guide doctors pursuing specialist registration through alternative routes, such as the GMC s Portfolio Pathway, ensuring these processes are fair, transparent, and effective. Acting as the key liaison between trainees, educators, regulators, and other stakeholders across the UK, you ll help shape the future workforce in this vital area of healthcare. If you re passionate about education, thrive in a collaborative environment, and are committed to continuous improvement, they'd love to hear from you. The role: Curriculum management Ensure the curriculum and assessment framework meets the regulatory standards set by the General Medical Council (GMC). Collaborate with clinicians, educators, regulators, and statutory boards to ensure the curriculum remains relevant, effective, and aligned with national standards, legislation, and service needs. Monitor and evaluate curriculum delivery across training sites by collecting feedback, audit results, and performance data; maintain accurate records of trainee outcomes and produce reports to support internal governance and external regulatory compliance. Support the use of digital platforms to track trainee progress against curriculum outcomes. Trainee Support & Progression Act as a key point of contact for specialty trainees, providing curriculum-related guidance and administrative support throughout their training. Assist trainees in navigating digital platforms used for portfolio management and progression tracking. Develop and maintain clear, accessible guidance documents to support trainees in understanding training requirements and processes. Coordinate training events, inductions, and communications to keep trainees informed and engaged. Stakeholder engagement Maintain effective relationships with a wide range of stakeholders, including the GMC, NHS England, statutory education boards, medical colleges and faculties, and training providers. Serve as the primary liaison for specialty trainees, Educational Supervisors and Training Programme Directors. Work with suppliers and digital platform providers to maintain and improve user experience and functionality. Ensure open and constructive communication with all stakeholders to support programme delivery and regulatory compliance Portfolio Pathway Support doctors applying for specialist registration via the GMC s Portfolio Pathway. Coordinate the review process for Portfolio Pathway applications, ensuring timely and accurate evaluation by relevant panels or evaluators. Provide clear, accessible guidance to applicants and maintain accurate records to support continuous improvement of the process and data to support workforce planning. Committee and Governance Support Provide high-quality administrative support to internal committees, working groups, and panels involved in specialty training governance. Prepare agendas, take minutes, and follow up on actions to ensure effective committee operations. Support the governance of the curriculum and assessment framework by maintaining accurate records and documentation. Contribute to the development and implementation of policies and procedures and standard operating procedures related to the specialty training portfolio. You will be: A confident and professional communicator, able to engage effectively with a wide range of stakeholders including trainees, clinicians, and regulatory bodies. Highly organised and methodical, with the ability to manage multiple workstreams. Detail-oriented and process-driven, with a structured approach to managing tasks and systems. Proactive and solutions-focused, committed to continuous improvement. Collaborative and approachable, with a strong commitment to supporting learners and maintaining high standards. Adaptable and resilient, comfortable working in a regulatory environment and responding to evolving national standards and service needs You will have: Educated to degree level or equivalent experience Excellent organisational skills: ability to prioritise effectively, manage complex processes and maintain accurate records. Strong communication and interpersonal skills, to work effectively with diverse stakeholders Proficiency in using digital platforms and tools for portfolio tracking, data analysis, and communication. (e.g. CRM, Learning Management Systems, MS Office). Ability to interpret and apply regulatory standards (e.g. GMC requirements) to ensure compliance and oversee quality assurance. Understanding of the role of Standard Operating Procedures (SOPs) in ensuring consistency and quality, and ability to develop and maintain them. Competency in analysing and interpreting data to produce meaningful reports for internal governance and regulatory reviews. You will have experience: Coordinating or supporting training or education programmes, ideally within a regulated or healthcare environment. Stakeholder engagement and relationship management across a range of professional levels. Supporting or managing governance structures such as committees, panels, or working groups. Maintaining accurate records and producing reports for internal and external use. Developing guidance materials and SOPs to support users in navigating complex systems or processes. (Desirable) Supporting or managing volunteers. (Desirable) Working with regulatory bodies. (Desirable) Familiarity with the Portfolio Pathway or similar specialist registration processes. Join them in upholding excellence in quality assurance and regulatory standards for the national training programme empowering future leaders in SRH and supporting our members journey to GMC specialist registration. NB: In order to fulfil this role, you should be resident in the UK with a valid right to work; they are unable to sponsor people requiring a work visa. They will offer you: They offer a range of benefits to support staff wellbeing, including: 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years. Birthday leave day Annual Volunteering Day Flexible working culture Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme. Employee Assistance Programme (EAP) Employee discounts portal Free Lunch Thursday Interest free season ticket travel loans Enhanced maternity, paternity & adoption pay Free eye tests Training and development: They want their staff to feel invested in and have the time and space to grow, learn and develop in their roles. They provide a range of learning and development opportunities, from webinars and conferences to bespoke training sessions. To Apply Deadline for applications is 10am Tuesday 17 February 2026 Interviews will take place on Monday 23 or Tuesday 24 February 2026 They want you to have every opportunity to demonstrate your skills, ability and potential; please contact them if you require any assistance or adjustment so that they can help with making the application process work for you. They value diversity, promote equality and encourage applications from people of all backgrounds. They are working hard to minimise unconscious bias and your application will be anonymised to support this. NB: In order to fulfil this role you should be resident in the UK with a valid right to work; they are unable to sponsor people requiring a work visa. REF-
Feb 04, 2026
Full time
Job Type: Permanent Hours : 35 hours per week Department : Specialty Training Salary : Band 2 from £30,444 Reports to : Director of Specialty Training Location : Hybrid Office (London Bridge) and home working. Who they are: Our client is the leader in the field of sexual and reproductive healthcare, and they are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, they set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. Can you help them? They're seeking a proactive and highly organised individual to lead the delivery and quality assurance of their national specialty training programme. As Training Programme Lead, you ll play a central role in supporting trainees, upholding curriculum standards, and ensuring compliance with the regulatory requirements of the General Medical Council (GMC). You ll also guide doctors pursuing specialist registration through alternative routes, such as the GMC s Portfolio Pathway, ensuring these processes are fair, transparent, and effective. Acting as the key liaison between trainees, educators, regulators, and other stakeholders across the UK, you ll help shape the future workforce in this vital area of healthcare. If you re passionate about education, thrive in a collaborative environment, and are committed to continuous improvement, they'd love to hear from you. The role: Curriculum management Ensure the curriculum and assessment framework meets the regulatory standards set by the General Medical Council (GMC). Collaborate with clinicians, educators, regulators, and statutory boards to ensure the curriculum remains relevant, effective, and aligned with national standards, legislation, and service needs. Monitor and evaluate curriculum delivery across training sites by collecting feedback, audit results, and performance data; maintain accurate records of trainee outcomes and produce reports to support internal governance and external regulatory compliance. Support the use of digital platforms to track trainee progress against curriculum outcomes. Trainee Support & Progression Act as a key point of contact for specialty trainees, providing curriculum-related guidance and administrative support throughout their training. Assist trainees in navigating digital platforms used for portfolio management and progression tracking. Develop and maintain clear, accessible guidance documents to support trainees in understanding training requirements and processes. Coordinate training events, inductions, and communications to keep trainees informed and engaged. Stakeholder engagement Maintain effective relationships with a wide range of stakeholders, including the GMC, NHS England, statutory education boards, medical colleges and faculties, and training providers. Serve as the primary liaison for specialty trainees, Educational Supervisors and Training Programme Directors. Work with suppliers and digital platform providers to maintain and improve user experience and functionality. Ensure open and constructive communication with all stakeholders to support programme delivery and regulatory compliance Portfolio Pathway Support doctors applying for specialist registration via the GMC s Portfolio Pathway. Coordinate the review process for Portfolio Pathway applications, ensuring timely and accurate evaluation by relevant panels or evaluators. Provide clear, accessible guidance to applicants and maintain accurate records to support continuous improvement of the process and data to support workforce planning. Committee and Governance Support Provide high-quality administrative support to internal committees, working groups, and panels involved in specialty training governance. Prepare agendas, take minutes, and follow up on actions to ensure effective committee operations. Support the governance of the curriculum and assessment framework by maintaining accurate records and documentation. Contribute to the development and implementation of policies and procedures and standard operating procedures related to the specialty training portfolio. You will be: A confident and professional communicator, able to engage effectively with a wide range of stakeholders including trainees, clinicians, and regulatory bodies. Highly organised and methodical, with the ability to manage multiple workstreams. Detail-oriented and process-driven, with a structured approach to managing tasks and systems. Proactive and solutions-focused, committed to continuous improvement. Collaborative and approachable, with a strong commitment to supporting learners and maintaining high standards. Adaptable and resilient, comfortable working in a regulatory environment and responding to evolving national standards and service needs You will have: Educated to degree level or equivalent experience Excellent organisational skills: ability to prioritise effectively, manage complex processes and maintain accurate records. Strong communication and interpersonal skills, to work effectively with diverse stakeholders Proficiency in using digital platforms and tools for portfolio tracking, data analysis, and communication. (e.g. CRM, Learning Management Systems, MS Office). Ability to interpret and apply regulatory standards (e.g. GMC requirements) to ensure compliance and oversee quality assurance. Understanding of the role of Standard Operating Procedures (SOPs) in ensuring consistency and quality, and ability to develop and maintain them. Competency in analysing and interpreting data to produce meaningful reports for internal governance and regulatory reviews. You will have experience: Coordinating or supporting training or education programmes, ideally within a regulated or healthcare environment. Stakeholder engagement and relationship management across a range of professional levels. Supporting or managing governance structures such as committees, panels, or working groups. Maintaining accurate records and producing reports for internal and external use. Developing guidance materials and SOPs to support users in navigating complex systems or processes. (Desirable) Supporting or managing volunteers. (Desirable) Working with regulatory bodies. (Desirable) Familiarity with the Portfolio Pathway or similar specialist registration processes. Join them in upholding excellence in quality assurance and regulatory standards for the national training programme empowering future leaders in SRH and supporting our members journey to GMC specialist registration. NB: In order to fulfil this role, you should be resident in the UK with a valid right to work; they are unable to sponsor people requiring a work visa. They will offer you: They offer a range of benefits to support staff wellbeing, including: 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years. Birthday leave day Annual Volunteering Day Flexible working culture Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme. Employee Assistance Programme (EAP) Employee discounts portal Free Lunch Thursday Interest free season ticket travel loans Enhanced maternity, paternity & adoption pay Free eye tests Training and development: They want their staff to feel invested in and have the time and space to grow, learn and develop in their roles. They provide a range of learning and development opportunities, from webinars and conferences to bespoke training sessions. To Apply Deadline for applications is 10am Tuesday 17 February 2026 Interviews will take place on Monday 23 or Tuesday 24 February 2026 They want you to have every opportunity to demonstrate your skills, ability and potential; please contact them if you require any assistance or adjustment so that they can help with making the application process work for you. They value diversity, promote equality and encourage applications from people of all backgrounds. They are working hard to minimise unconscious bias and your application will be anonymised to support this. NB: In order to fulfil this role you should be resident in the UK with a valid right to work; they are unable to sponsor people requiring a work visa. REF-
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Feb 04, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Feb 04, 2026
Full time
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
JOB DESCRIPTION & PERSON SPECIFICATION Role: Executive Assistant/Operational & Admin Support Based: Totnes Hours: Full time (37.5 hours per week) Starting salary: 27k p.a. plus performance bonus Mego is a well-established niche recruitment company with an enviable reputation for delivering outstanding customer service to corporate clients across the south west, year on year. Go visit (url removed) to learn more. This is a multifaceted, office-based role where you'll be given the autonomy to run and grow within the business. We are a small team of incredibly focused and driven people dedicated to making things happen for our clients. The horizons are broad so ambition is good. This is what we will want you to do Provide organisational, operational and administrative support to the two directors. Conduct market research, prospective client identification and contact name verification. Plan, design and implement digital marketing campaigns and activity. Support recruitment consultants in resourcing and qualifying workers and candidates for vacancies we are recruiting for. Support the onboarding team with the assessment, vetting and referencing of workers and candidates. And this is who we are looking for: A special someone ideally educated to degree level with and an active and inquiring mind set. Who is also creative with, hopefully, amazing design and presentation skills so you can make an impact on digital media. An organised person; this is a given as you'll need to help organise people who believe in rainbows and unicorns. The confidence and ability to communicate really well with other humans (and use generative AI). You will also need a full UK driving licence and ideally your own set of wheels Lastly, but probably most importantly, you'll want to make a difference and define yourself as someone wanting to carve out their career with us, demonstrating your commitment and determination to succeed. If any or all of this floats your boat then write today to founder and MD Chris Leonard at (url removed)
Feb 04, 2026
Full time
JOB DESCRIPTION & PERSON SPECIFICATION Role: Executive Assistant/Operational & Admin Support Based: Totnes Hours: Full time (37.5 hours per week) Starting salary: 27k p.a. plus performance bonus Mego is a well-established niche recruitment company with an enviable reputation for delivering outstanding customer service to corporate clients across the south west, year on year. Go visit (url removed) to learn more. This is a multifaceted, office-based role where you'll be given the autonomy to run and grow within the business. We are a small team of incredibly focused and driven people dedicated to making things happen for our clients. The horizons are broad so ambition is good. This is what we will want you to do Provide organisational, operational and administrative support to the two directors. Conduct market research, prospective client identification and contact name verification. Plan, design and implement digital marketing campaigns and activity. Support recruitment consultants in resourcing and qualifying workers and candidates for vacancies we are recruiting for. Support the onboarding team with the assessment, vetting and referencing of workers and candidates. And this is who we are looking for: A special someone ideally educated to degree level with and an active and inquiring mind set. Who is also creative with, hopefully, amazing design and presentation skills so you can make an impact on digital media. An organised person; this is a given as you'll need to help organise people who believe in rainbows and unicorns. The confidence and ability to communicate really well with other humans (and use generative AI). You will also need a full UK driving licence and ideally your own set of wheels Lastly, but probably most importantly, you'll want to make a difference and define yourself as someone wanting to carve out their career with us, demonstrating your commitment and determination to succeed. If any or all of this floats your boat then write today to founder and MD Chris Leonard at (url removed)
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
Feb 04, 2026
Full time
VACANCY REF: CK An exceptional opportunity has arisen for an experienced Director specialising in the Data Centre sector to join a leading construction consultancy with a global reputation for delivering large scale, technically complex projects. This business partners with some of the world's most recognised technology and hyperscale clients, providing project and programme management services across mission critical infrastructure. As demand for data centre capacity continues to accelerate, they are expanding their senior leadership team to strengthen delivery capability and strategic growth across the UK and Europe. The Opportunity As a Director, you'll play a key leadership role in delivering world class data centre developments - from hyperscale and colocation campuses to edge and enterprise facilities. You'll oversee multidisciplinary teams, drive commercial and technical performance, and build long term relationships with global technology clients. This position combines strategic influence with hands on leadership. You'll manage the full project lifecycle, ensure consistency of delivery, and identify opportunities to innovate in sustainability, energy efficiency, and digital design. You will also shape and mentor a growing team of Project Managers and Associates, embedding a culture of excellence across all operations. Key Responsibilities Lead the successful delivery of high value, mission critical data centre projects across the UK and Europe Provide strategic leadership and governance across multiple project teams Develop and maintain strong relationships with hyperscale and enterprise clients at executive level Oversee commercial performance, cost control, and programme delivery against strategic targets Ensure technical compliance, safety, and quality across all projects Drive innovation and best practice in design, construction, and commissioning Support business development through client engagement, bid leadership, and strategic planning Mentor, coach, and develop project managers and associate level professionals within the team About You You will be a highly experienced leader within the data centre or mission critical sector, capable of combining commercial acumen with deep technical understanding. You'll have experience leading complex, high value projects and managing multidisciplinary teams in fast paced, global environments. Essential Experience Proven track record delivering large scale data centre or mission critical infrastructure projects Excellent technical understanding of MEP systems, resilience design, and commissioning processes Strong commercial and contractual knowledge, ideally with NEC experience Experience operating at Director level within a consultancy or client side organisation Degree qualified in a construction, engineering, or project management discipline Chartered status (MRICS, MAPM, MCIOB, or equivalent) Exceptional stakeholder management and leadership capability Strategic mindset with the ability to drive business growth and build long term client partnerships Willingness to travel nationally and across Europe as required Why Apply? This is a unique opportunity to lead major hyperscale projects and shape the future of one of the most dynamic sectors in the built environment. You'll join a consultancy that values innovation, collaboration, and technical excellence - offering global exposure, long term progression, and a culture that supports balance and flexibility. For a confidential discussion about this opportunity, contact Caroline Kingsley Email: Phone:
Competitive salary plus excellent benefits Simplyhealth is a Purpose-led, certified B Corp committed to positively impacting people, communities, and the environment. Denplan, part of the Simplyhealth Group, is the UK's leading dental payment plan and insurance provider. For nearly 40 years, Denplan has helped patients budget for preventative dental care and supported dentists in running successful practices. Together, Simplyhealth and Denplan share one purpose: improving access to healthcare for all in the UK - whether everyday health needs or oral health - through affordable, innovative solutions. This is your opportunity to lead a market-leading brand in a rapidly growing sector, as patients increasingly turn to private care. As Managing Director for our Denplan line of business, you will lead one of our most iconic brands, driving strategy, growth, and innovation to improve access to dental care for millions across the UK. You will report directly to the CEO and be a member of the Executive Committee (ExCo). You will have full P&L responsibility for Denplan, which currently generates c. £35m revenue. You will inspire and lead a direct team of around 70 colleagues across Sales, Marketing, Product and, Clinical functions, supported by matrix teams in Technology, Customer Service and other support areas. For the past two years, Simplyhealth has run Denplan and Practi (a tech-driven startup focused on patient financing) as separate businesses. Practi has been the vehicle for the group's entry into dental treatment financing, and we now want to accelerate the adoption of our financing solution right across the full portfolio of Denplan clients, offering a seamless one-stop shop for dental payment plans, insurance and financing. With market consolidation, increased competition, and growing demand for digital solutions, we are proposing to integrate the two businesses for maximum impact with our customers, and optimum efficiency. Your mission is to lead the transformation of Simplyhealth's dental business by integrating Denplan and Practi into a single, market-leading line of business. This includes driving the strategy, growth, and profitability to expand our reach across UK private dentistry. It also means creating flexible payment plans and financing solutions while championing customer needs and delivering innovative, digitally-enabled solutions at scale, creating affordable access to dentistry. As a key member of the ExCo, you will shape the future of dental care access in the UK through visionary leadership and disciplined execution, while contributing to the overall leadership of the group. What you'll do Shape and deliver the long-term vision and strategy for Denplan, aligned with Group priorities. Subject to the outcome of the current consultation process, lead the integration of Denplan and Practi into a simplified, scalable, and differentiated portfolio with a single operating model and coherent brand architecture. Act as the voice of the customer, ensuring practice and patient needs are embedded into strategy, product development, and service design. Own and manage profitability for Denplan, driving sustainable revenue growth and margin improvement. Take the lead on our patient financing options, working closely with Simplyhealth Funding Services to make sure we've got the right capacity at a competitive cost for patients. Own go to market strategy across segments (practices, patients), channels (direct, partner, digital), and propositions. Assume direct accountability for Product & Innovation within Denplan overseeing prioritisation and investment across the Dental portfolio, balancing innovation, compliance, and ROI. Create a culture where people do their best work, motivating teams and bringing different groups together around shared goals. Build strong partnerships that help us grow and reach more customers. Make things simpler and smarter by streamlining processes and using automation where it adds value. Showcase Simplyhealth at key industry events, raising our profile and sharing our ideas. About You To thrive in this role, you should have: Proven leadership in complex businesses - experience running multi-product P&Ls as a Managing Director, GM, or similar senior role. Demonstrable experience as a strategic thinker and doer - skilled at shaping and delivering end-to-end strategies that drive growth and customer value. Commercially sharp business acumen - strong track record in pricing, forecasting, and building sustainable growth across new and existing lines. Market-savvy innovation capability - knows how to create differentiated propositions in competitive, regulated environments. People-first leadership skills - inspires and motivates high-performing teams, engages across all levels, and aligns diverse stakeholders. A low-ego mindset, celebrating the achievements of others. Product and customer experience - deep experience in product-led growth, go-to-market strategies, and understanding customer needs. A data-driven approach, using insight to inform decisions, lead transformation, and deliver growth, digital-first. Passion for impact - committed to improving patient outcomes and shaping the future of dental care through innovation. In return, we offer Group annual discretionary bonus. 36 days holiday (including 8 bank holidays), with the option to buy or sell additional days. A comprehensive pension scheme with flexible contribution options. A yearly company-funded allowance for benefits including critical illness cover, private healthcare scheme, discounts and more. Simplyhealth core product choice (Cash plan or Dental plan). Life Assurance. Your Recruitment Journey A telephone interview with our Head of People Operations to get to know you better. A first interview with our CEO and CPO focusing on your skills and experience. Aptitude tests (verbal and numerical) and a Working Styles Questionnaire. A final presentation to our CEO, CFO and CPO based on a strategic scenario. Meetings with key stakeholders and peers for deeper insight. Successful candidates will receive a conditional offer subject to pre-employment checks, including a basic DBS and credit check conducted by our third-party partner, Experian. As this is an FCA Certified role (anticipated SMF18 - Executive Director), you will also undergo fitness and propriety assessments, provide regulated references, and complete the FCA's Short Form A. Annual reassessment and conflict-of-interest declarations will be required. Ready to lead transformational change and make a significant impact at Simplyhealth? Apply today or contact our Talent Acquisition Team at to learn more. Competitive salary plus excellent benefits
Feb 04, 2026
Full time
Competitive salary plus excellent benefits Simplyhealth is a Purpose-led, certified B Corp committed to positively impacting people, communities, and the environment. Denplan, part of the Simplyhealth Group, is the UK's leading dental payment plan and insurance provider. For nearly 40 years, Denplan has helped patients budget for preventative dental care and supported dentists in running successful practices. Together, Simplyhealth and Denplan share one purpose: improving access to healthcare for all in the UK - whether everyday health needs or oral health - through affordable, innovative solutions. This is your opportunity to lead a market-leading brand in a rapidly growing sector, as patients increasingly turn to private care. As Managing Director for our Denplan line of business, you will lead one of our most iconic brands, driving strategy, growth, and innovation to improve access to dental care for millions across the UK. You will report directly to the CEO and be a member of the Executive Committee (ExCo). You will have full P&L responsibility for Denplan, which currently generates c. £35m revenue. You will inspire and lead a direct team of around 70 colleagues across Sales, Marketing, Product and, Clinical functions, supported by matrix teams in Technology, Customer Service and other support areas. For the past two years, Simplyhealth has run Denplan and Practi (a tech-driven startup focused on patient financing) as separate businesses. Practi has been the vehicle for the group's entry into dental treatment financing, and we now want to accelerate the adoption of our financing solution right across the full portfolio of Denplan clients, offering a seamless one-stop shop for dental payment plans, insurance and financing. With market consolidation, increased competition, and growing demand for digital solutions, we are proposing to integrate the two businesses for maximum impact with our customers, and optimum efficiency. Your mission is to lead the transformation of Simplyhealth's dental business by integrating Denplan and Practi into a single, market-leading line of business. This includes driving the strategy, growth, and profitability to expand our reach across UK private dentistry. It also means creating flexible payment plans and financing solutions while championing customer needs and delivering innovative, digitally-enabled solutions at scale, creating affordable access to dentistry. As a key member of the ExCo, you will shape the future of dental care access in the UK through visionary leadership and disciplined execution, while contributing to the overall leadership of the group. What you'll do Shape and deliver the long-term vision and strategy for Denplan, aligned with Group priorities. Subject to the outcome of the current consultation process, lead the integration of Denplan and Practi into a simplified, scalable, and differentiated portfolio with a single operating model and coherent brand architecture. Act as the voice of the customer, ensuring practice and patient needs are embedded into strategy, product development, and service design. Own and manage profitability for Denplan, driving sustainable revenue growth and margin improvement. Take the lead on our patient financing options, working closely with Simplyhealth Funding Services to make sure we've got the right capacity at a competitive cost for patients. Own go to market strategy across segments (practices, patients), channels (direct, partner, digital), and propositions. Assume direct accountability for Product & Innovation within Denplan overseeing prioritisation and investment across the Dental portfolio, balancing innovation, compliance, and ROI. Create a culture where people do their best work, motivating teams and bringing different groups together around shared goals. Build strong partnerships that help us grow and reach more customers. Make things simpler and smarter by streamlining processes and using automation where it adds value. Showcase Simplyhealth at key industry events, raising our profile and sharing our ideas. About You To thrive in this role, you should have: Proven leadership in complex businesses - experience running multi-product P&Ls as a Managing Director, GM, or similar senior role. Demonstrable experience as a strategic thinker and doer - skilled at shaping and delivering end-to-end strategies that drive growth and customer value. Commercially sharp business acumen - strong track record in pricing, forecasting, and building sustainable growth across new and existing lines. Market-savvy innovation capability - knows how to create differentiated propositions in competitive, regulated environments. People-first leadership skills - inspires and motivates high-performing teams, engages across all levels, and aligns diverse stakeholders. A low-ego mindset, celebrating the achievements of others. Product and customer experience - deep experience in product-led growth, go-to-market strategies, and understanding customer needs. A data-driven approach, using insight to inform decisions, lead transformation, and deliver growth, digital-first. Passion for impact - committed to improving patient outcomes and shaping the future of dental care through innovation. In return, we offer Group annual discretionary bonus. 36 days holiday (including 8 bank holidays), with the option to buy or sell additional days. A comprehensive pension scheme with flexible contribution options. A yearly company-funded allowance for benefits including critical illness cover, private healthcare scheme, discounts and more. Simplyhealth core product choice (Cash plan or Dental plan). Life Assurance. Your Recruitment Journey A telephone interview with our Head of People Operations to get to know you better. A first interview with our CEO and CPO focusing on your skills and experience. Aptitude tests (verbal and numerical) and a Working Styles Questionnaire. A final presentation to our CEO, CFO and CPO based on a strategic scenario. Meetings with key stakeholders and peers for deeper insight. Successful candidates will receive a conditional offer subject to pre-employment checks, including a basic DBS and credit check conducted by our third-party partner, Experian. As this is an FCA Certified role (anticipated SMF18 - Executive Director), you will also undergo fitness and propriety assessments, provide regulated references, and complete the FCA's Short Form A. Annual reassessment and conflict-of-interest declarations will be required. Ready to lead transformational change and make a significant impact at Simplyhealth? Apply today or contact our Talent Acquisition Team at to learn more. Competitive salary plus excellent benefits
