3 jobs found

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues across the business. Working in a hybrid environment, with a mixture of office based at our Head Office in Letchworth Garden City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support through telephone, self-service, chat, and email channels. Take ownership of incidents and service requests from initial contact through to resolution, ensuring customers receive timely updates throughout. Troubleshoot and resolve a wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless support experience. Create, utilise, and contribute to knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential Criteria Experience in a customer service or IT support environment, with strong written and verbal communication skills. Good technical understanding and troubleshooting skills, with the ability to diagnose and resolve common end-user IT issues. Ability to manage and prioritise multiple incidents and service requests effectively. Confident providing customer support over the telephone and through digital channels. Strong customer service and interpersonal skills. Able to work independently, use initiative and take ownership of issues. Good organisational skills and attention to detail. Desirable Criteria Previous experience working within an IT Service Desk. Experience using an IT Service Management platform such as ServiceNow. Knowledge of Microsoft 365 and Windows 11. Understanding of ITIL principles or ITIL Foundation certification. Attributes Customer focused and service driven. Proactive and solutions orientated. Strong communicator and relationship builder. Organised, resilient, and accountable. Committed to continuous improvement and professional development. Adaptable and resilient. Additional Information In return for your hard work, we offer a competitive package that includes flexible benefits to suit your lifestyle and priorities. This includes an enhanced pension scheme, optional private medical cover, life assurance and an Incentive Bonus. At Willmott Dixon, we provide an inclusive and flexible working environment for people to thrive in and are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.

Role overview You'll deliver accurate, timely and controlled accounting across the month-end close for your assigned entities and balance sheet areas. You'll be the main contact for your process area, linking the offshore RTR delivery team with UK finance stakeholders. You'll make sure the general ledger is complete and accurate, that it's reconciled, and that it's supported by strong controls. What you'll do: Month-end close and reporting Prepare and review month-end journals, including accruals, prepayments, provisions, recharges and reclassifications, in line with the close timetable. Make sure ledger results for your assigned entities are complete, accurate and on time, and explain material movements to stakeholders. Prepare balance sheet and P&L analysis, with commentary on key variances. Balance sheet integrity Own or review balance sheet reconciliations for your areas, such as cash, intercompany, fixed assets, accruals and suspense accounts. Make sure reconciling items are investigated and cleared promptly. Manage intercompany balances and settlement, and resolve mismatches with counterparties. Support fixed asset accounting, including capitalisation, depreciation and disposals. Controls and compliance Run key financial controls in your process area, keep evidence audit-ready, and flag any control weaknesses. Support external and internal audit requests, statutory accounts preparation and tax queries for your entities. Keep desktop procedures and process documentation up to date. Stakeholder and team support Act as the first escalation point for the offshore RTR team. Review their output, answer their queries and help them build capability. Work with FP&A, business partners, Treasury, Tax, Payments and other GAO towers to resolve issues. Coach and support junior colleagues and new starters. Continuous improvement Find and deliver improvements to the close, such as standardising journals, automation, and greater use of BlackLine and SAP functionality. Support system upgrades, testing and finance transformation projects when needed. What you'll bring: Part-qualified accountant (CIMA, ACCA or ACA) or qualified by experience Experience in month-end close, journals and balance sheet reconciliations in a large or complex organisation Good understanding of double-entry accounting and financial controls Strong Excel skills and experience with an ERP system (SAP preferred) Attention to detail, and the ability to meet tight deadlines without compromising quality Clear communication with both finance and non-finance stakeholders Benefits and perks: There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base: Livingston Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it's a great place to work and connect. The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there's onsite parking available for cars, motorbikes and bicycles. Who we are : We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.

Role overview You'll own the end-to-end accounting for a group of more complex business areas. This means making sure the ledger is accurate, well controlled and properly explained, from month-end close through to year-end and supporting statutory reporting. You'll be the subject matter expert for your process area. You may review manage an Assistant Analyst and you will support the offshore RTR team. A key element will be to lead improvements that make the close faster and more robust. What you'll do: Entity and process ownership Own the month-end, quarter-end and year-end close for your entities or process area, and sign off results before they're submitted to Group. Review journals, accruals, provisions and complex judgement areas prepared by the team. Check that the accounting treatment follows SOX, IFRS and group policy. Analyse and explain P&L and balance sheet movements to Financial Controllers, FP&A and senior finance stakeholders. Balance sheet integrity and review Review and approve balance sheet reconciliations, challenge aged or unexplained items, and drive them to resolution. Oversee intercompany matching, settlement and disputes for your entities. Look after your process area's technical accounting questions, such as new contracts, unusual transactions and policy changes, and escalate when needed. Statutory reporting, audit and controls Act as the main contact for external auditors on your areas. Make sure key controls in your area are designed and operating effectively. Own the remediation of any control deficiencies. Team leadership and development Act as the escalation point and reviewer for Senior Assistant Analysts as necessary and the offshore RTR team. Set clear standards for quality and documentation. Coach and develop colleagues through knowledge sharing, training and onboarding new team members. Continuous improvement and change Lead improvement initiatives across the close, such as journal automation, reconciliation standardisation, and making better use of SAP, Power Automation and AI Represent A2R on finance transformation, system and organisational change projects. Assess the accounting and controls impact of each change. Track and report KPIs for your process area, such as timeliness, accuracy and aged items. What you'll bring: Qualified accountant (CIMA, ACCA or ACA) Strong record-to-report experience in a large, multi-entity organisation, including review responsibility Sound knowledge of IFRS and financial controls Advanced Excel skills and strong ERP experience (SAP preferred) Confident communicator who can explain accounting issues clearly and challenge stakeholders constructively Proven ability to manage competing deadlines and prioritise effectively Benefits and perks: There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base: Livingston Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it's a great place to work and connect. The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there's onsite parking available for cars, motorbikes and bicycles. Who we are : We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.