UKRE BayWa r.e. UK Limited About the role Join us on our transformational journey as we seek a visionary Managing Director - UK & Ireland to lead our operations and accelerate growth in the renewable energy sector. Ideally based in our Edinburgh or Glasgow office, you will take full responsibility for shaping strategy, driving innovation, and delivering exceptional results across wind and solar projects.This is a senior leadership role reporting directly to the Global Group COO, with full P&L accountability and responsibility for a team of approximately 70 employees across the UK and Ireland. You will be the driving force behind operational excellence, commercial success, and strategic expansion in one of the most dynamic renewable energy markets. What you will do Lead and manage all aspects of the company's operations, including commercial, technical, project development, and business development for renewable energy projects (wind & solar). Strategically develop and execute the company's business plans to meet the targets set by the Board, shareholders, and stakeholders. Oversee project management from conception to execution, ensuring projects are delivered on time, within scope, and within budget. Take key decisions on operational matters including human resources, health and safety, compliance, and project development. Manage day-to-day operations , balancing commercial and technical priorities, with a focus on efficiency and innovation. Lead business development efforts by identifying new market opportunities, fostering relationships with potential clients, and overseeing the development of new projects. Develop and manage budgets for both the company and individual projects, ensuring financial targets are met and exceeded where possible. Promote risk management , identifying potential risks to project timelines, costs, and company reputation, and taking proactive measures to mitigate them. Ensure compliance with industry regulations, company policies, and legal guidelines, both for internal processes and external operations. Foster a culture of innovation , ensuring the company remains at the forefront of the renewable energy sector by seeking and implementing the latest technologies. B uild and lead high-performing teams , including recruitment, training, and development, to meet the company's growing demands and achieve business goals. Collaborate with the global network within the company, working closely with international peers across EMEA to drive growth in the global renewable energy market. Represent the company in external forums such as exhibitions, trade fairs, and industry events to enhance brand visibility and partnerships. Provide strategic insights and advice to the Board, preparing reports and decision memos regarding market trends, project developments, and business opportunities. Take full responsibility for QHSE , ensuring robust health and safety systems are implemented for employees and stakeholders, while proactively mitigating risks associated with renewable energy operations. What you'll need to succeed Experience Requirements + Minimum 5-10 years of senior management experience as Managing Director, Country Manager, or Head of a large team. + At least 10 years of proven experience in the UK energy market, with a strong track record in renewable energy (wind and solar). Educational Qualifications: University degree in a technical, economic, or environmental discipline. Renewable Energy Market Knowledge: Strong understanding of the UK wind and solar (PV) market, including trends, challenges, and opportunities. Project Development & Management: Proven experience in managing renewable energy projects, particularly in wind and solar energy, from conception through execution. Strategic Planning & Execution: Ability to create and implement business strategies to meet the company's financial and strategic targets, driving growth and innovation. Financial Acumen: Solid understanding of financial performance metrics and budget management, particularly within renewable energy projects. Risk Management & QHSE Compliance: Expertise in identifying, assessing, and mitigating risks, ensuring robust QHSE standards and health and safety compliance to secure project success and business continuity. Communication & Relationship Management: Excellent communication skills, capable of building and maintaining strong relationships with clients, stakeholders, and international teams. Digital Solutions & Innovation: Understanding of digital tools and the ability to drive digital transformation to support business operations and enhance efficiency. Entrepreneurial Mindset: Proactive, results-oriented, and adaptable to changing market conditions, viewing disruption as an opportunity to innovate and reimagine business processes. Fluency in English & Intercultural Competence: Fluency in English (both written and spoken) and the ability to manage cross-cultural teams and collaborate with international colleagues effectively. Private Health Insurance. Life Assurance Cover. Company Pension Scheme. Flexible Working Environment. Yearly Discretionary Performance Bonus Scheme. Excellent Company Culture. Mental Health First Aid support. Employee Assistance Programme which provides all employees with 24/7 access to telephone and online counselling. Benefits can vary depending on the location and are not legally binding. BayWa r.e. UK Limited is part of the international BayWa r.e. group of renewable energy businesses, with our main office based in Edinburgh, and with other locations in Cork and Glasgow. The BayWa r.e. UK team focuses on renewable project development, acquisition and construction of Wind, Solar, BESS and Hybrid Projects, both in the UK and Ireland. About BayWa r.e. We are an international project developer of wind, solar and battery storage (BESS) projects. Our activities include the planning, development and construction of these projects, as well as their operation and maintenance, and energy trading. BayWa r.e. is also a leading global supplier to the solar distribution market. In total, we have successfully brought online more than 6 GW of renewable energy. Our shareholders are BayWa AG and Energy Infrastructure Partners. You matter to us At BayWa r.e. we are fully committed to fostering equity and inclusion and embrace diversity, of all our people, both present and those yet to join us! We welcome applications from everyone, irrespective of gender, gender identity, national origin, religion, social-, cultural-, or ethnic-background, sex, sexual orientation, age, non-disqualifying physical or mental disability, pregnancy, veteran status, or any other status protected by appropriate law. All hiring decisions are based on business needs, job requirements and qualifications. We are dedicated to being an equal opportunity employer for all by providing an inclusive environment free of discrimination or harassment. Your Contact Julia Seres
Feb 08, 2026
Full time
UKRE BayWa r.e. UK Limited About the role Join us on our transformational journey as we seek a visionary Managing Director - UK & Ireland to lead our operations and accelerate growth in the renewable energy sector. Ideally based in our Edinburgh or Glasgow office, you will take full responsibility for shaping strategy, driving innovation, and delivering exceptional results across wind and solar projects.This is a senior leadership role reporting directly to the Global Group COO, with full P&L accountability and responsibility for a team of approximately 70 employees across the UK and Ireland. You will be the driving force behind operational excellence, commercial success, and strategic expansion in one of the most dynamic renewable energy markets. What you will do Lead and manage all aspects of the company's operations, including commercial, technical, project development, and business development for renewable energy projects (wind & solar). Strategically develop and execute the company's business plans to meet the targets set by the Board, shareholders, and stakeholders. Oversee project management from conception to execution, ensuring projects are delivered on time, within scope, and within budget. Take key decisions on operational matters including human resources, health and safety, compliance, and project development. Manage day-to-day operations , balancing commercial and technical priorities, with a focus on efficiency and innovation. Lead business development efforts by identifying new market opportunities, fostering relationships with potential clients, and overseeing the development of new projects. Develop and manage budgets for both the company and individual projects, ensuring financial targets are met and exceeded where possible. Promote risk management , identifying potential risks to project timelines, costs, and company reputation, and taking proactive measures to mitigate them. Ensure compliance with industry regulations, company policies, and legal guidelines, both for internal processes and external operations. Foster a culture of innovation , ensuring the company remains at the forefront of the renewable energy sector by seeking and implementing the latest technologies. B uild and lead high-performing teams , including recruitment, training, and development, to meet the company's growing demands and achieve business goals. Collaborate with the global network within the company, working closely with international peers across EMEA to drive growth in the global renewable energy market. Represent the company in external forums such as exhibitions, trade fairs, and industry events to enhance brand visibility and partnerships. Provide strategic insights and advice to the Board, preparing reports and decision memos regarding market trends, project developments, and business opportunities. Take full responsibility for QHSE , ensuring robust health and safety systems are implemented for employees and stakeholders, while proactively mitigating risks associated with renewable energy operations. What you'll need to succeed Experience Requirements + Minimum 5-10 years of senior management experience as Managing Director, Country Manager, or Head of a large team. + At least 10 years of proven experience in the UK energy market, with a strong track record in renewable energy (wind and solar). Educational Qualifications: University degree in a technical, economic, or environmental discipline. Renewable Energy Market Knowledge: Strong understanding of the UK wind and solar (PV) market, including trends, challenges, and opportunities. Project Development & Management: Proven experience in managing renewable energy projects, particularly in wind and solar energy, from conception through execution. Strategic Planning & Execution: Ability to create and implement business strategies to meet the company's financial and strategic targets, driving growth and innovation. Financial Acumen: Solid understanding of financial performance metrics and budget management, particularly within renewable energy projects. Risk Management & QHSE Compliance: Expertise in identifying, assessing, and mitigating risks, ensuring robust QHSE standards and health and safety compliance to secure project success and business continuity. Communication & Relationship Management: Excellent communication skills, capable of building and maintaining strong relationships with clients, stakeholders, and international teams. Digital Solutions & Innovation: Understanding of digital tools and the ability to drive digital transformation to support business operations and enhance efficiency. Entrepreneurial Mindset: Proactive, results-oriented, and adaptable to changing market conditions, viewing disruption as an opportunity to innovate and reimagine business processes. Fluency in English & Intercultural Competence: Fluency in English (both written and spoken) and the ability to manage cross-cultural teams and collaborate with international colleagues effectively. Private Health Insurance. Life Assurance Cover. Company Pension Scheme. Flexible Working Environment. Yearly Discretionary Performance Bonus Scheme. Excellent Company Culture. Mental Health First Aid support. Employee Assistance Programme which provides all employees with 24/7 access to telephone and online counselling. Benefits can vary depending on the location and are not legally binding. BayWa r.e. UK Limited is part of the international BayWa r.e. group of renewable energy businesses, with our main office based in Edinburgh, and with other locations in Cork and Glasgow. The BayWa r.e. UK team focuses on renewable project development, acquisition and construction of Wind, Solar, BESS and Hybrid Projects, both in the UK and Ireland. About BayWa r.e. We are an international project developer of wind, solar and battery storage (BESS) projects. Our activities include the planning, development and construction of these projects, as well as their operation and maintenance, and energy trading. BayWa r.e. is also a leading global supplier to the solar distribution market. In total, we have successfully brought online more than 6 GW of renewable energy. Our shareholders are BayWa AG and Energy Infrastructure Partners. You matter to us At BayWa r.e. we are fully committed to fostering equity and inclusion and embrace diversity, of all our people, both present and those yet to join us! We welcome applications from everyone, irrespective of gender, gender identity, national origin, religion, social-, cultural-, or ethnic-background, sex, sexual orientation, age, non-disqualifying physical or mental disability, pregnancy, veteran status, or any other status protected by appropriate law. All hiring decisions are based on business needs, job requirements and qualifications. We are dedicated to being an equal opportunity employer for all by providing an inclusive environment free of discrimination or harassment. Your Contact Julia Seres
Our client is seeking an experienced Growth Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Growth Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Feb 08, 2026
Full time
Our client is seeking an experienced Growth Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Growth Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Cameo is working with a globally recognised and highly respected organisation within the professional audio technology sector, renowned for its heritage, innovation, and influence on the creative industries worldwide. The business is now seeking an experienced Digital Marketing Lead to take ownership of global digital strategy, driving online commercial performance and brand visibility across multiple eCommerce platforms and international markets. This is a senior, hands-on leadership role, responsible for planning, executing, monitoring, and optimising digital marketing programmes that directly support revenue growth. Working closely with Sales, Product, Content, and external agencies, you will clearly articulate strategy, performance, and insights at all levels of the organisation. You will be overseeing and managing one team member, but the company is growing massively, therefore there is room for further team growth. As Digital Marketing Lead, you will be responsible for: Digital Strategy and Campaign Delivery Lead and execute global digital marketing strategies focused on acquisition, retention, and conversion Deliver multi-channel digital campaigns across email, social media, paid advertising, SEO, and marketing automation Work with content teams to maximise brand visibility and commercial performance using the latest digital techniques Customer Lifecycle and Growth Plan and manage customer lifecycle activity including lead generation, acquisition, upsell, cross-sell, loyalty, retention, and reactivation Set weekly and monthly performance goals and continuously optimise campaigns to improve results eCommerce and Performance Analytics Own eCommerce performance, reporting on key KPIs, site analytics, and customer insights Translate data into clear actions, recommendations, and commercial opportunities Manage product information, SKUs, imagery, and content across eCommerce platforms Stakeholder and Project Leadership Project manage cross-functional initiatives involving Sales, Product, Marketing, and external agencies Present digital plans, performance, and insights clearly to senior and executive stakeholders Ensure projects are delivered on time and aligned with business priorities Data, Systems and Compliance Maintain high-quality customer databases with appropriate segmentation and tagging Ensure best practice in data management, GDPR compliance, and marketing governance Stay informed on emerging digital technologies and identify opportunities to apply them effectively As Digital Marketing Lead, you must be/have: Minimum 8 years' experience in a senior digital marketing role within technology-led, fast-moving eCommerce environments Experience working in international markets and collaborating across global teams Strong commercial mindset with the ability to turn insight into action Degree-level education or equivalent in Marketing Proven experience with CRM/database management, CMS platforms, and email marketing tools Strong background in paid social, social media marketing, SEO, and online advertising Advanced analytics experience, including dashboards, goal setting, and KPI reporting Experience using Adobe Creative Suite or similar design tools Highly organised, detail-oriented, and confident communicator Creative, proactive, and comfortable testing new ideas Passion for audio, recording, technology, or creative industries preferred Why Apply? This is a rare opportunity to lead digital marketing for a globally respected brand at the intersection of technology, creativity, and commerce. You'll have the autonomy to shape strategy, influence commercial outcomes, and work with passionate teams in an industry that truly inspires. Salary: 50,000. Hours: Full time. Location: Near Oxford. Office based but open to hybrid working.
Feb 07, 2026
Full time
Cameo is working with a globally recognised and highly respected organisation within the professional audio technology sector, renowned for its heritage, innovation, and influence on the creative industries worldwide. The business is now seeking an experienced Digital Marketing Lead to take ownership of global digital strategy, driving online commercial performance and brand visibility across multiple eCommerce platforms and international markets. This is a senior, hands-on leadership role, responsible for planning, executing, monitoring, and optimising digital marketing programmes that directly support revenue growth. Working closely with Sales, Product, Content, and external agencies, you will clearly articulate strategy, performance, and insights at all levels of the organisation. You will be overseeing and managing one team member, but the company is growing massively, therefore there is room for further team growth. As Digital Marketing Lead, you will be responsible for: Digital Strategy and Campaign Delivery Lead and execute global digital marketing strategies focused on acquisition, retention, and conversion Deliver multi-channel digital campaigns across email, social media, paid advertising, SEO, and marketing automation Work with content teams to maximise brand visibility and commercial performance using the latest digital techniques Customer Lifecycle and Growth Plan and manage customer lifecycle activity including lead generation, acquisition, upsell, cross-sell, loyalty, retention, and reactivation Set weekly and monthly performance goals and continuously optimise campaigns to improve results eCommerce and Performance Analytics Own eCommerce performance, reporting on key KPIs, site analytics, and customer insights Translate data into clear actions, recommendations, and commercial opportunities Manage product information, SKUs, imagery, and content across eCommerce platforms Stakeholder and Project Leadership Project manage cross-functional initiatives involving Sales, Product, Marketing, and external agencies Present digital plans, performance, and insights clearly to senior and executive stakeholders Ensure projects are delivered on time and aligned with business priorities Data, Systems and Compliance Maintain high-quality customer databases with appropriate segmentation and tagging Ensure best practice in data management, GDPR compliance, and marketing governance Stay informed on emerging digital technologies and identify opportunities to apply them effectively As Digital Marketing Lead, you must be/have: Minimum 8 years' experience in a senior digital marketing role within technology-led, fast-moving eCommerce environments Experience working in international markets and collaborating across global teams Strong commercial mindset with the ability to turn insight into action Degree-level education or equivalent in Marketing Proven experience with CRM/database management, CMS platforms, and email marketing tools Strong background in paid social, social media marketing, SEO, and online advertising Advanced analytics experience, including dashboards, goal setting, and KPI reporting Experience using Adobe Creative Suite or similar design tools Highly organised, detail-oriented, and confident communicator Creative, proactive, and comfortable testing new ideas Passion for audio, recording, technology, or creative industries preferred Why Apply? This is a rare opportunity to lead digital marketing for a globally respected brand at the intersection of technology, creativity, and commerce. You'll have the autonomy to shape strategy, influence commercial outcomes, and work with passionate teams in an industry that truly inspires. Salary: 50,000. Hours: Full time. Location: Near Oxford. Office based but open to hybrid working.
Our client is seeking an experienced Digital Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Digital Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Feb 07, 2026
Full time
Our client is seeking an experienced Digital Marketing Manager to join their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Our client requires a highly motivated, energetic candidate with the ability to thoroughly research and own the paid digital components of the role, supported by strong foundational Google expertise. Key Responsibilities as Digital Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data and analytics to inform audience segmentation, targeting strategies, and message development Lead, coach, and mentor a Campaign Executive Champion innovation, incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or B2B environment Proven ability to plan, implement, and optimise multi-channel marketing campaigns with measurable outcomes Strong copywriting and communication skills Highly analytical and data-driven Proficiency in marketing automation and analytics platforms, such as Pardot, Salesforce, Google Analytics, and WordPress (desirable) Strong budget management and commercial acumen, with experience delivering campaigns against defined KPIs Excellent project management and organisational skills, with meticulous attention to detail Collaborative, proactive, and adaptable, Staff management experience Benefits and Rewards: Flexible working arrangements, including the option to work from home 29 days of annual leave, plus access to Perkbox benefits and wellbeing initiatives Three annual charity days to support community engagement Discretionary annual bonus aligned with individual and company performance Life insurance provided following completion of probation A professional and collaborative environment that values innovation, excellence, and career development
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Feb 07, 2026
Full time
Description We're excited to offer a fantastic 12-month full-time FTC opportunity for a Customer Experience Manager to join the marketing team at AXA Global Healthcare in Tunbridge Wells. If you're passionate about creating impactful customer journeys, this is your chance to lead the development and execution of a strategic CX vision that truly makes a difference. Working closely with the CX and Insight Lead, you'll drive initiatives that ensure a smooth, consistent experience across all touchpoints. As the voice of the customer, you'll champion continuous improvement and deliver positive outcomes, all while ensuring our approach aligns with our commitments under the Consumer Duty-especially for customers with vulnerable characteristics. If you're an expert in customer experience with a solid understanding of Vulnerable Customer needs and are ready to shape exceptional customer experiences, then we'd love to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead the development and implementation of the Customer Experience (CX) and Vulnerable Customer (VC) strategies. Collaborate with stakeholders to map customer journeys, identifying pain points and areas for CX improvement. Work with Insight, Operations, and Complaints teams to launch CX and VC projects that create a seamless, positive experience across all touchpoints, especially enhancing digital customer interactions. Chair the Vulnerable Customer Forum, ensuring stakeholder engagement and successful delivery within scope, time, and budget. Partner with Compliance to update policies that prioritise the needs of vulnerable customers in everything we do. Act as a customer advocate across all strategic initiatives, ensuring their needs-including those with vulnerabilities-are central to project design. Use root cause analysis of customer complaints to identify opportunities for CX improvements and address key issues. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. What you'll bring: Proven experience in a Customer Experience (CX) role, with demonstrated expertise in leading customer journey mapping workshops with stakeholders. Skilled at facilitating collaborative workshops to map, analyse, and improve end-to-end customer journeys. Ability to apply insights from journey mapping to enhance customer interactions and overall experience. In-depth understanding of Vulnerable Customer requirements and how to incorporate these into journey design. Excellent communication, influencing, and relationship-building skills. Sound presentation, storytelling, and data interpretation abilities to convey journey insights compellingly. Good business and commercial awareness, with the ability to align CX initiatives with company objectives. Highly organised with effective time management skills. Knowledge of Consumer Duty requirements within financial services would be desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £48,000 dependent on experience. Discretionary company & performance-based bonus. Contributory pension scheme (up to 12% employer contributions). Life Assurance (up to 10 x annual salary). Private medical cover. 28 days annual leave plus Bank Holidays. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave. Wellbeing services & resources. AXA employee discounts. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Who we are Proud to be part of the AXA Group, AXA Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check-up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Feb 07, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description Join a global Performance organisation that helps some of the world's largest advertisers deliver measurable business outcomes across more than 57 markets. Our Performance Centre of Excellence partners closely with Google, Meta, Amazon and The Trade Desk, developing performance solutions across social, search, programmatic, commerce and affiliates. Within this, the Acceleration team is dedicated to enabling growth, connecting our people, scaling our products, and embedding processes that elevate how we operate worldwide. As Program Operations Lead, you will shape how our products are prioritised, adopted and scaled across markets. You'll influence strategic decision making, guide key stakeholders, and ensure that our most important clients experience a best in class onboarding journey. This is a role for someone who thrives on creating clarity, driving outcomes, and enabling teams to work smarter. Responsibilities Align product roadmap priorities with business goals, user insights and market trends, facilitating discussions that ensure clear stakeholder alignment. Build and maintain systems that track onboarding deliverables, timelines and dependencies, identifying risks early and keeping projects moving smoothly. Lead engagement with key strategic accounts, overseeing introductions, onboarding and ongoing touchpoints, while defining KPIs and reporting measurable outcomes. Act as the central communication point for product updates, progress, risks and opportunities across both internal teams and external partners. Manage user communication, including feature updates, onboarding materials and engagement initiatives, ensuring feedback is captured and channelled into roadmap planning. Identify opportunities to streamline processes and resolve operational challenges, collaborating closely with product development to improve delivery and user experience. Qualifications Demonstrable experience in program management, product operations or a related field at senior manager or lead level Track record of delivering complex, cross functional projects. Experience within digital media platforms or digital media operations. Skills Excellent organisational, planning and time management capability. Strong communication and relationship building skills. Proficiency with tools such as Jira, Trello or Asana. Analytical, KPI driven approach to decision making. Knowledge Understanding of product development lifecycles and user centred design. Exposure to SaaS or technology driven environments is an advantage. Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGs (Employee Action Groups).
Feb 07, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description Join a global Performance organisation that helps some of the world's largest advertisers deliver measurable business outcomes across more than 57 markets. Our Performance Centre of Excellence partners closely with Google, Meta, Amazon and The Trade Desk, developing performance solutions across social, search, programmatic, commerce and affiliates. Within this, the Acceleration team is dedicated to enabling growth, connecting our people, scaling our products, and embedding processes that elevate how we operate worldwide. As Program Operations Lead, you will shape how our products are prioritised, adopted and scaled across markets. You'll influence strategic decision making, guide key stakeholders, and ensure that our most important clients experience a best in class onboarding journey. This is a role for someone who thrives on creating clarity, driving outcomes, and enabling teams to work smarter. Responsibilities Align product roadmap priorities with business goals, user insights and market trends, facilitating discussions that ensure clear stakeholder alignment. Build and maintain systems that track onboarding deliverables, timelines and dependencies, identifying risks early and keeping projects moving smoothly. Lead engagement with key strategic accounts, overseeing introductions, onboarding and ongoing touchpoints, while defining KPIs and reporting measurable outcomes. Act as the central communication point for product updates, progress, risks and opportunities across both internal teams and external partners. Manage user communication, including feature updates, onboarding materials and engagement initiatives, ensuring feedback is captured and channelled into roadmap planning. Identify opportunities to streamline processes and resolve operational challenges, collaborating closely with product development to improve delivery and user experience. Qualifications Demonstrable experience in program management, product operations or a related field at senior manager or lead level Track record of delivering complex, cross functional projects. Experience within digital media platforms or digital media operations. Skills Excellent organisational, planning and time management capability. Strong communication and relationship building skills. Proficiency with tools such as Jira, Trello or Asana. Analytical, KPI driven approach to decision making. Knowledge Understanding of product development lifecycles and user centred design. Exposure to SaaS or technology driven environments is an advantage. Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGs (Employee Action Groups).
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
Feb 07, 2026
Full time
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer. Job title: Individual Giving Officer Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA occasional home-working may be possible subject to business requirements Contract: Permanent Job type: Full or Part time Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager. Salary: £27,000 £30,000 per annum, pro rata depending on experience (£21,600 £24,000 actual for 28 hours per week) About Us: Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us. About the role: As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles using audience insight, segmentation and performance data to continually optimise results. You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns. This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development. About you We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. You ll ideally bring: Experience delivering direct marketing campaigns across digital and offline channels Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content Strong understanding of direct response principles and supporter/customer journeys Experience managing multiple campaigns and timelines Excellent copywriting and editing skills for fundraising or marketing campaigns Confidence using CRM systems for segmentation, reporting and analysis Experience working with campaign suppliers such as agencies, printers or mailing houses Strong project management and organisational skills A creative, test-and-learn mindset focused on performance and optimisation You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare. Application closing date : Midnight on 1 March 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Feb 06, 2026
Full time
We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer. Job title: Individual Giving Officer Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA occasional home-working may be possible subject to business requirements Contract: Permanent Job type: Full or Part time Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager. Salary: £27,000 £30,000 per annum, pro rata depending on experience (£21,600 £24,000 actual for 28 hours per week) About Us: Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us. About the role: As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles using audience insight, segmentation and performance data to continually optimise results. You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns. This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development. About you We re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making. You ll ideally bring: Experience delivering direct marketing campaigns across digital and offline channels Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content Strong understanding of direct response principles and supporter/customer journeys Experience managing multiple campaigns and timelines Excellent copywriting and editing skills for fundraising or marketing campaigns Confidence using CRM systems for segmentation, reporting and analysis Experience working with campaign suppliers such as agencies, printers or mailing houses Strong project management and organisational skills A creative, test-and-learn mindset focused on performance and optimisation You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare. Application closing date : Midnight on 1 March 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Energy & Utilities Consulting Energy & utilities in the UK are going through a transformation journey with the focus on making data-centric Asset Investment decisions, enhanced customer experience (through digital and data enablement), sustainable and reliable infrastructure(green energy driven water treatment, fewer leakages etc.), digitalisation of the aging infrastructure, visualisation of their disparate decision support systems in a single pane of glass and most importantly disruption from innovative technologies entering the marketplace. Cognizant has engagements with multiple energy & utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Role Overview The OT Architect will lead the design integration and governance of Operational Technology (OT) systems across a modern utilities environment. This role focuses on secure SCADA telemetry and industrial automation platforms ensuring seamless interoperability with enterprise IT ERP and cloud ecosystems. Roles & Responsibilities OT Architecture & Systems Integration Design and maintain end to end OT architectures covering SCADA RTUs/PLCs telemetry historian platforms and field communications. Develop integration patterns between OT systems and enterprise IT/ERP platforms (e.g. SAP Oracle Maximo GIS asset management). Define secure data flows between plant control rooms corporate networks and cloud services. Lead the adoption of IIoT technologies edge computing and modern data architectures for real time operational insight. Cybersecurity & Compliance Embed ISA/IEC 62443 NIS2 and UK CNI security principles into OT designs. Conduct risk assessments threat modelling and architecture reviews across OT environments. Collaborate with cybersecurity teams to implement segmentation zero trust principles and secure remote access for OT assets. SCADA & Utilities Operations Provide architectural leadership for SCADA upgrades control system migrations and telemetry modernization programs. Work closely with control room operations and engineering teams to ensure system reliability availability and regulatory compliance. Support lifecycle planning for OT assets including vendor selection obsolescence management and technology road mapping. Stakeholder Engagement & Technical Leadership Act as a trusted advisor to senior leadership engineering managers and IT/OT program teams. Translate operational requirements into scalable secure and compliant architectures. Lead workshops produce high quality technical documentation and guide delivery partners and system integrators. Support procurement contract reviews and vendor governance for OT and IIoT solutions. Essential skills Utilities Operational Domain Knowledge Understanding of end-to-end business process model in Water and Wastewater treatment operations Understanding of supervisory and control processes Expertise in defining solutions for data acquisitions from operational systems and OT-IT Integration Understanding of operational technology elements (PLCs, RTUs, Data Loggers, SCADA systems, Timeseries historian etc.) and how they help utility operational processes Appreciation of protocols used in process automation - Modbus, OPC UA, OPC DA, MQTT, AMQP etc. Enterprise Asset Management Domain Expertise for Utilities Solution Design and Prototyping Business & technology process mapping, capability maps and value streams Excellent communication skills Desired Skills Expertise in Cloud Technologies preferably Azure Appreciation of IoT Technologies An appreciation of Enterprise Architecture
Feb 06, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Energy & Utilities Consulting Energy & utilities in the UK are going through a transformation journey with the focus on making data-centric Asset Investment decisions, enhanced customer experience (through digital and data enablement), sustainable and reliable infrastructure(green energy driven water treatment, fewer leakages etc.), digitalisation of the aging infrastructure, visualisation of their disparate decision support systems in a single pane of glass and most importantly disruption from innovative technologies entering the marketplace. Cognizant has engagements with multiple energy & utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Role Overview The OT Architect will lead the design integration and governance of Operational Technology (OT) systems across a modern utilities environment. This role focuses on secure SCADA telemetry and industrial automation platforms ensuring seamless interoperability with enterprise IT ERP and cloud ecosystems. Roles & Responsibilities OT Architecture & Systems Integration Design and maintain end to end OT architectures covering SCADA RTUs/PLCs telemetry historian platforms and field communications. Develop integration patterns between OT systems and enterprise IT/ERP platforms (e.g. SAP Oracle Maximo GIS asset management). Define secure data flows between plant control rooms corporate networks and cloud services. Lead the adoption of IIoT technologies edge computing and modern data architectures for real time operational insight. Cybersecurity & Compliance Embed ISA/IEC 62443 NIS2 and UK CNI security principles into OT designs. Conduct risk assessments threat modelling and architecture reviews across OT environments. Collaborate with cybersecurity teams to implement segmentation zero trust principles and secure remote access for OT assets. SCADA & Utilities Operations Provide architectural leadership for SCADA upgrades control system migrations and telemetry modernization programs. Work closely with control room operations and engineering teams to ensure system reliability availability and regulatory compliance. Support lifecycle planning for OT assets including vendor selection obsolescence management and technology road mapping. Stakeholder Engagement & Technical Leadership Act as a trusted advisor to senior leadership engineering managers and IT/OT program teams. Translate operational requirements into scalable secure and compliant architectures. Lead workshops produce high quality technical documentation and guide delivery partners and system integrators. Support procurement contract reviews and vendor governance for OT and IIoT solutions. Essential skills Utilities Operational Domain Knowledge Understanding of end-to-end business process model in Water and Wastewater treatment operations Understanding of supervisory and control processes Expertise in defining solutions for data acquisitions from operational systems and OT-IT Integration Understanding of operational technology elements (PLCs, RTUs, Data Loggers, SCADA systems, Timeseries historian etc.) and how they help utility operational processes Appreciation of protocols used in process automation - Modbus, OPC UA, OPC DA, MQTT, AMQP etc. Enterprise Asset Management Domain Expertise for Utilities Solution Design and Prototyping Business & technology process mapping, capability maps and value streams Excellent communication skills Desired Skills Expertise in Cloud Technologies preferably Azure Appreciation of IoT Technologies An appreciation of Enterprise Architecture
Hours: Full Time Introduction This is an exciting time to join TMPW. The talent industry is evolving quickly, and our customers are looking for partners who can bring clarity, confidence and measurable impact across attraction, engagement and advisory. TMPW sits at the forefront of that change. As part of PeopleScout, we combine a strong heritage in talent advisory with progressive, evidence-led solutions across employer brand, media, content and customer success. Everything we do is driven by a genuine obsession with our customers' success. As a Client Manager, you will play a vital role in delivering that promise. You will own day-to-day client relationships, help deliver outstanding customer experiences, and build the commercial and consultative capability that supports long-term growth, both for our customers and for your own career in Customer Success. The Role In this role, you will take day-to-day ownership of a portfolio of client relationships, working closely with a Client Relationship Director and internal specialist teams to ensure clients feel supported, understood and confident in the value TMPW delivers across the full candidate journey. You will build trusted, professional relationships by developing a strong understanding of each client's goals, priorities and challenges. This insight will enable you to manage expectations effectively, identify issues early, and bring forward-thinking ideas that help grow client partnerships. You will coordinate client meetings, reviews and follow-up actions, ensuring communication is clear and progress is visible at all times. Alongside this, you will actively track customer health, engagement and satisfaction, supporting the effective management of client portfolios. Commercial ownership and growth This role offers meaningful exposure to commercial responsibility and is a key foundation for future Customer Success leadership. You will be accountable for revenue and GP tracking across your portfolio, ensuring accurate invoicing and strong commercial hygiene. You will support value-led commercial conversations by helping scope briefs, gather information and prepare proposals, while also identifying opportunities to expand scope or introduce additional services. You will build and maintain new business pipelines, reporting on progress monthly, and you will learn to apply structured commercial frameworks that build confidence in consultative, value-based discussions with customers. Coordination and quality Working closely with teams across creative, insight, media and delivery, you will help ensure work is delivered efficiently, consistently and to a high standard. You will coordinate activity to keep timelines, dependencies and expectations aligned, flagging risks or misalignment early and escalating where needed to protect client outcomes. You will also support the consistent application of repeatable and productised solutions, contributing ideas that improve ways of working, reduce friction and raise overall quality. Learning, development and growth This role is designed to build capability, confidence and future Customer Success leaders. You will develop a strong understanding of TMPW's services across the end-to-end candidate journey and build your commercial, consultative and customer-focused skills through coaching, feedback and structured learning. Curiosity is essential, and you will be encouraged to stay close to developments in talent acquisition, employer branding, media and technology, using feedback to continuously improve your impact. What it is like to work here TMPW is a collaborative, ambitious and fast-moving agency. We care deeply about quality, relationships and outcomes. People here work closely across disciplines to deliver joined-up solutions, move with pace and clarity, and take pride in detail and consistency. We support one another to grow and learn, and we care about doing the right thing for our customers. If you enjoy working with smart, grounded people who are serious about their craft but human in how they show up, you will feel at home. Who we're looking for You will bring significant experience in communications and or recruitment, including exposure to media channels, social media and digital solutions. You will either have a good understanding of the end-to-end candidate journey or the curiosity and pace to learn it quickly. You will have consultative customer relationship experience or strong potential to develop in this area, alongside strong organisation, communication and stakeholder management skills. A customer-first mindset, attention to detail and pride in quality delivery are essential. Experience in assessment, candidate management, RPO environments, early careers and or experienced hire is advantageous but not essential. A degree or equivalent qualification is desirable. In return, you will receive: A role with genuine responsibility and visibility, with clear development pathways Coaching, structured learning and development support Competitive holiday allowance, pension and wellbeing benefits The chance to build your career in an agency that is shaping the future of talent advisory and customer success What's in it for me? As a TMPW employee, you're set to gain so much from being part of our team, including: Potential to earn extra cash through our employee recognition scheme or our performance driven quarterly and annual bonus programmes Time off to rest, recover or conquer items on the bucket list through our 27 days holiday (+ 8 bank holidays, pro rata for part time staff) and our holiday purchase benefit Great company paid benefits including private medical insurance , health cash plan, life assurance, company pension and access to an Employee Assistance Programme Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme Development plans with customised learning solutions, including tuition reimbursement and degree sponsorship A group of diverse, passionate people to socialise and build your career with If you're still reading then you are definitely a fit for us available to people managers & senior professional roles About us TMPW is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy. Annually, we attract hundreds of thousands of people for our client organisations from nurses to lecturers, from engineers to hotel cleaners. What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients. We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Next steps / Call to action If this sounds like you, we would love to hear from you. Click the apply button, and start your application today!
Feb 06, 2026
Full time
Hours: Full Time Introduction This is an exciting time to join TMPW. The talent industry is evolving quickly, and our customers are looking for partners who can bring clarity, confidence and measurable impact across attraction, engagement and advisory. TMPW sits at the forefront of that change. As part of PeopleScout, we combine a strong heritage in talent advisory with progressive, evidence-led solutions across employer brand, media, content and customer success. Everything we do is driven by a genuine obsession with our customers' success. As a Client Manager, you will play a vital role in delivering that promise. You will own day-to-day client relationships, help deliver outstanding customer experiences, and build the commercial and consultative capability that supports long-term growth, both for our customers and for your own career in Customer Success. The Role In this role, you will take day-to-day ownership of a portfolio of client relationships, working closely with a Client Relationship Director and internal specialist teams to ensure clients feel supported, understood and confident in the value TMPW delivers across the full candidate journey. You will build trusted, professional relationships by developing a strong understanding of each client's goals, priorities and challenges. This insight will enable you to manage expectations effectively, identify issues early, and bring forward-thinking ideas that help grow client partnerships. You will coordinate client meetings, reviews and follow-up actions, ensuring communication is clear and progress is visible at all times. Alongside this, you will actively track customer health, engagement and satisfaction, supporting the effective management of client portfolios. Commercial ownership and growth This role offers meaningful exposure to commercial responsibility and is a key foundation for future Customer Success leadership. You will be accountable for revenue and GP tracking across your portfolio, ensuring accurate invoicing and strong commercial hygiene. You will support value-led commercial conversations by helping scope briefs, gather information and prepare proposals, while also identifying opportunities to expand scope or introduce additional services. You will build and maintain new business pipelines, reporting on progress monthly, and you will learn to apply structured commercial frameworks that build confidence in consultative, value-based discussions with customers. Coordination and quality Working closely with teams across creative, insight, media and delivery, you will help ensure work is delivered efficiently, consistently and to a high standard. You will coordinate activity to keep timelines, dependencies and expectations aligned, flagging risks or misalignment early and escalating where needed to protect client outcomes. You will also support the consistent application of repeatable and productised solutions, contributing ideas that improve ways of working, reduce friction and raise overall quality. Learning, development and growth This role is designed to build capability, confidence and future Customer Success leaders. You will develop a strong understanding of TMPW's services across the end-to-end candidate journey and build your commercial, consultative and customer-focused skills through coaching, feedback and structured learning. Curiosity is essential, and you will be encouraged to stay close to developments in talent acquisition, employer branding, media and technology, using feedback to continuously improve your impact. What it is like to work here TMPW is a collaborative, ambitious and fast-moving agency. We care deeply about quality, relationships and outcomes. People here work closely across disciplines to deliver joined-up solutions, move with pace and clarity, and take pride in detail and consistency. We support one another to grow and learn, and we care about doing the right thing for our customers. If you enjoy working with smart, grounded people who are serious about their craft but human in how they show up, you will feel at home. Who we're looking for You will bring significant experience in communications and or recruitment, including exposure to media channels, social media and digital solutions. You will either have a good understanding of the end-to-end candidate journey or the curiosity and pace to learn it quickly. You will have consultative customer relationship experience or strong potential to develop in this area, alongside strong organisation, communication and stakeholder management skills. A customer-first mindset, attention to detail and pride in quality delivery are essential. Experience in assessment, candidate management, RPO environments, early careers and or experienced hire is advantageous but not essential. A degree or equivalent qualification is desirable. In return, you will receive: A role with genuine responsibility and visibility, with clear development pathways Coaching, structured learning and development support Competitive holiday allowance, pension and wellbeing benefits The chance to build your career in an agency that is shaping the future of talent advisory and customer success What's in it for me? As a TMPW employee, you're set to gain so much from being part of our team, including: Potential to earn extra cash through our employee recognition scheme or our performance driven quarterly and annual bonus programmes Time off to rest, recover or conquer items on the bucket list through our 27 days holiday (+ 8 bank holidays, pro rata for part time staff) and our holiday purchase benefit Great company paid benefits including private medical insurance , health cash plan, life assurance, company pension and access to an Employee Assistance Programme Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme Development plans with customised learning solutions, including tuition reimbursement and degree sponsorship A group of diverse, passionate people to socialise and build your career with If you're still reading then you are definitely a fit for us available to people managers & senior professional roles About us TMPW is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy. Annually, we attract hundreds of thousands of people for our client organisations from nurses to lecturers, from engineers to hotel cleaners. What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients. We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Next steps / Call to action If this sounds like you, we would love to hear from you. Click the apply button, and start your application today!
Overview Role: Group Bid Manager Location: Bracknell/ Hybrid - will also consider remote for the right candidate Group Overview HealthHero is one of the largest virtual healthcare providers in Europe. We are a high growth, patient capital backed business with a buy, build and scale strategy. The founders and senior team are a blend of people with strong track record in high growth digital native businesses, system integrators & management consultancies. Our acquisitions are industry leading beacons of clinical excellence across the healthcare domains. Role Summary An exciting opportunity to join a growing international online business with plans for expansion. We are seeking a highly skilled Bid Manager to manage and deliver high quality tender submissions across public sector opportunities. This role offers the opportunity to take full ownership of bids, combining strategic thinking, exceptional writing skills and strong stakeholder management to produce submissions that are compliant, persuasive and competitive; and that directly contributes to our continued success. Key Responsibilities Managing the end-to-end bid process for assigned tenders such as RFPs and RFIs Effectively leading and communicating with all cross-functional bid stakeholders during the tender process, including sales, account managements, senior management and subject matter experts Downloading tender documents from tender portals and storing these according to organisational guidelines Qualifying bids, including analysing bid requirements and sharing a tender briefing with bid team stakeholders using the organisational template Arranging all tender meetings such as kick off, win themes and pricing discussions, and progress-status meetings Submitting timely clarification questions Managing professional communications with the buyer/ Authority during the bidding process via email and tender portals Allocation of tender questions to relevant internal subject matter experts, in line with organisational guidelines Writing draft and final bid responses for assigned questions, typically acting as the primary bid writer for most assigned tenders Taking feedback from past bids into consideration when writing responses to improve content quality and scoring potential continuously Proof-reading and editing responses from subject matter experts as required Stakeholder and project management, ensuring all written bid responses, pricing and reviews are completed within agreed timescales Ensuring all tender components and documents required for the submission are completed to a high standard by the required deadlines (e.g. written Technical/Quality Responses; Standard Selection Questionnaires; Information Security Questionnaires; Pricing Schedules; Contract mark-ups; Form of Tender documents; FOIA statements; etc.) Strictly adhering to prescribed submission guidelines (e.g. such as word count limits, document formats, font type/sizes, etc.) Submitting tender responses in advance of the deadline (e.g. via tender portals or email) Responding to any follow-up questions from the buyer Handing over to Sales team to take presentations forward and managing the preparation of presentation materials Adding newly-created content to the Responsive bid platform library post-tender submission, and coordinating 'wash-up' sessions for strategic bids to identify learnings Requirements Minimum of 3 years' experience working in a combined bid writer and bid management role ideally within the EAP, Occupational Health, Health Insurance or Wellness industry Extensive bid writing skills, including capabilities related to: Leveraging existing bid library content Gathering and eliciting information from cross-functional stakeholders (i.e. Subject Matter Experts) Writing new, high-quality, winning responses Strong English language skills for writing and proof-reading Excellent attention to detail, formatting and consistency Proficiency in Microsoft Office skills (e.g. Word, Excel, PowerPoint, SharePoint) Project management skills Experience and demonstrable capability in navigating tender portals (e.g. Atamis, Ariba, Find a Tender, Eu-Supply, In-tend, Proactis, Bravo E-Sourcing, etc.) Communication and internal stakeholder management, including effective leadership of bid team stakeholders and senior managers during the bid lifecycle Benefits Pension scheme Access to HealthHero healthcare services Medical Cash Plan Discount schemes Apply If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you. Please proceed to apply via the link below. Closing date: Monday 16th February (5pm) Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date. Equality, Inclusivity and Diversity In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at
Feb 06, 2026
Full time
Overview Role: Group Bid Manager Location: Bracknell/ Hybrid - will also consider remote for the right candidate Group Overview HealthHero is one of the largest virtual healthcare providers in Europe. We are a high growth, patient capital backed business with a buy, build and scale strategy. The founders and senior team are a blend of people with strong track record in high growth digital native businesses, system integrators & management consultancies. Our acquisitions are industry leading beacons of clinical excellence across the healthcare domains. Role Summary An exciting opportunity to join a growing international online business with plans for expansion. We are seeking a highly skilled Bid Manager to manage and deliver high quality tender submissions across public sector opportunities. This role offers the opportunity to take full ownership of bids, combining strategic thinking, exceptional writing skills and strong stakeholder management to produce submissions that are compliant, persuasive and competitive; and that directly contributes to our continued success. Key Responsibilities Managing the end-to-end bid process for assigned tenders such as RFPs and RFIs Effectively leading and communicating with all cross-functional bid stakeholders during the tender process, including sales, account managements, senior management and subject matter experts Downloading tender documents from tender portals and storing these according to organisational guidelines Qualifying bids, including analysing bid requirements and sharing a tender briefing with bid team stakeholders using the organisational template Arranging all tender meetings such as kick off, win themes and pricing discussions, and progress-status meetings Submitting timely clarification questions Managing professional communications with the buyer/ Authority during the bidding process via email and tender portals Allocation of tender questions to relevant internal subject matter experts, in line with organisational guidelines Writing draft and final bid responses for assigned questions, typically acting as the primary bid writer for most assigned tenders Taking feedback from past bids into consideration when writing responses to improve content quality and scoring potential continuously Proof-reading and editing responses from subject matter experts as required Stakeholder and project management, ensuring all written bid responses, pricing and reviews are completed within agreed timescales Ensuring all tender components and documents required for the submission are completed to a high standard by the required deadlines (e.g. written Technical/Quality Responses; Standard Selection Questionnaires; Information Security Questionnaires; Pricing Schedules; Contract mark-ups; Form of Tender documents; FOIA statements; etc.) Strictly adhering to prescribed submission guidelines (e.g. such as word count limits, document formats, font type/sizes, etc.) Submitting tender responses in advance of the deadline (e.g. via tender portals or email) Responding to any follow-up questions from the buyer Handing over to Sales team to take presentations forward and managing the preparation of presentation materials Adding newly-created content to the Responsive bid platform library post-tender submission, and coordinating 'wash-up' sessions for strategic bids to identify learnings Requirements Minimum of 3 years' experience working in a combined bid writer and bid management role ideally within the EAP, Occupational Health, Health Insurance or Wellness industry Extensive bid writing skills, including capabilities related to: Leveraging existing bid library content Gathering and eliciting information from cross-functional stakeholders (i.e. Subject Matter Experts) Writing new, high-quality, winning responses Strong English language skills for writing and proof-reading Excellent attention to detail, formatting and consistency Proficiency in Microsoft Office skills (e.g. Word, Excel, PowerPoint, SharePoint) Project management skills Experience and demonstrable capability in navigating tender portals (e.g. Atamis, Ariba, Find a Tender, Eu-Supply, In-tend, Proactis, Bravo E-Sourcing, etc.) Communication and internal stakeholder management, including effective leadership of bid team stakeholders and senior managers during the bid lifecycle Benefits Pension scheme Access to HealthHero healthcare services Medical Cash Plan Discount schemes Apply If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you. Please proceed to apply via the link below. Closing date: Monday 16th February (5pm) Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date. Equality, Inclusivity and Diversity In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Feb 05, 2026
Full time
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Feb 05, 2026
Full time
At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months. We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The NSIPs Project Manager will play a critical role in supporting major infrastructure projects through the Development Consent Order (DCO) process, helping clients manage consenting risk and deliver high-quality environmental mitigation. Working across a portfolio of Nationally Significant Infrastructure Projects, the role combines advisory support, strategic plan development, land targeting and acquisition oversight and practical delivery. The postholder will lead the coordination of multidisciplinary internal teams to define, design and implement Biodiversity Net Gain (BNG) and wider environmental and social mitigation solutions that are robust, deliverable and aligned with the DCO process. This role is particularly suited to candidates with a land agency background associated with NSIPs and delivering on consenting requirements, including those who have worked within in-house land acquisition teams at UK infrastructure organisations, or within third-party consultancies supporting these organisations to identify, secure and manage land for NSIPs. A solid understanding of Environmental Impact Assessment (EIA), and either an ecological/BNG background or experience environmental planning or infrastructure delivery is also desirable. The role requires strong NSIP/DCO expertise and a working knowledge of land acquisition for environmental mitigation, enabling effective translation between land, planning, ecological and delivery considerations. Key responsibilities Act as Project Manager for Environment Bank's NSIP commissions, ensuring projects and services are delivered on time, to scope and budget. Provide expert input and coordination support to NSIP clients throughout the DCO lifecycle, from early feasibility through to consent and implementation. Coordinate multidisciplinary internal teams including Land, Ecology, Sales/Commercial, Finance, Science and Verification. Manage the development of feasibility studies to identify appropriate BNG, environmental mitigation and enhancement requirements for NSIPs. Support the definition of environmental mitigation strategies, including how BNG and wider environmental and social benefits will be delivered on the ground. Oversee the transition from advisory and strategy development into practical delivery and implementation of habitat creation and management. Act as a key internal and external point of contact, building strong working relationships with clients, consultants and statutory stakeholders. Ensure alignment between DCO requirements, EIA / HRA outputs, consultation outcomes and Environment Bank delivery models. Identify and manage project risks, particularly relating to consenting, programme, cost and delivery. Contribute to continuous improvement of Environment Bank's NSIP proposition, processes and project management approaches. Essential 5-10 years' relevant experience in land acquisition, land agency, infrastructure development or environmental planning. Demonstrable experience working on Nationally Significant Infrastructure Projects (NSIPs). Strong understanding of the Development Consent Order (DCO) process and how NSIPs are consented in the UK. Background in land acquisition, land agency or land strategy, either in-house within a renewables or infrastructure organisation or within a consultancy supporting such organisations. Experience coordinating multidisciplinary teams and managing complex workstreams. Good working knowledge of Environmental Impact Assessment (EIA) and its role in the DCO process. Ability to understand and integrate ecological, habitat and environmental mitigation requirements into land-led project delivery. Excellent stakeholder management, negotiation and communication skills. Strong organisational and project management capability. Desirable Ecological background or strong understanding of Biodiversity Net Gain (BNG), habitat creation and habitat management. Experience working with land acquisition, land agency or land management processes. Experience co-ordinating and acquiring land to deliver environmental mitigation or enhancement for major infrastructure projects. Understanding of wider environmental and social value delivery beyond BNG. Professional qualification in project management, planning, ecology or a related discipline. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more. We offer Performance-based annual bonus up to 10% of salary Pension scheme with employer-matched contributions at 6% of salary ️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day Option to purchase 5 additional days of annual leaveafter probation Remote and hybrid flexible working options Regional and departmental team co-working days Expenses-paid whole company meet twice a year ️ Team fundraising and charity events Ongoing career development with training and mentoring Medical cash back scheme to cover everyday healthcare costs Employee assistance mental wellbeing support ️ ️ Enhanced sickness pay allowance
Head of Engineering, TSM Department: Technology Employment Type: Full Time Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Head of Engineering, TSM To lead the development of products that will transform the maritime industry, specifically the Technical Ship and Crew Management. This role involves owning the responsibility for delivering high quality, secure, and scalable products on time and within budget. Head of TSCM Development sets the technical execution strategy, helps optimizing engineering processes, mentors engineering leaders, and partners cross functionally (Product, Design, Security, Architecture, Engineering Operations) to achieve business outcomes. The ideal candidate is a builder-leader who combines hands on technical depth with exceptional people management and operational excellence. Key Responsibilities Strategic & Organizational Leadership Collaborate with Director of Engineering, Head of QA and Head of Engineering Operations on defining the development strategy and resourcing plan aligned to company objectives. Build, lead, and mentor high performing teams with the support of Development Managers and Team Leads. Establish clear org structure, career paths, and succession plans; foster a diverse, inclusive, and psychologically safe environment. Delivery & Execution Own end to end delivery for product roadmaps in partnership with Product. Collaborate with Engineering Operations in Implementing Agile delivery practices Ensure predictable delivery via reliable estimation, capacity planning, and milestone health reviews. Engineering Excellence Set and enforce coding standards, code review practices, and documentation quality. Foster an environment of continuous improvement by encouraging innovation and exploring new technologies that can enhance project outcomes. Ensure scalability, performance, resilience, and cost efficiency. Process, Governance & Risk Collaborate with other Heads of Engineering in establishing engineering OKRs/KPIs and governance rituals. Partner with Security, Compliance, and Legal to meet regulatory requirements. Manage headcount plans on engineering initiatives. Architecture & Technology Direction Collaborate with Architecture to evolve target architecture and technology roadmap. Guide major engineering decisions. Balance innovation with standardization to minimize tech debt and operational risk. People & Culture Recruit, onboard, and develop engineering talent; implement continuous feedback and performance management. Promote a culture of craftsmanship, ownership, and continuous improvement. Encourage knowledge sharing. Mentor Development Managers, providing guidance and support to promote professional growth. Line management of Development Managers. Skills, Knowledge and Expertise 10+ years in software engineering with 5+ years leading managers and multi team organizations. Proven track record delivering complex, customer facing systems at scale. Demonstrated ability to build, motivate, and retain high performing teams across multiple locations/time zones. Deep experience with Agile at scale, CI/CD, and DevOps practices. Strong grasp of modern architectures, cloud and observability. Familiarity with secure SDLC, automated testing, and reliability engineering. Excellent stakeholder management and executive communication skills. Translates business strategy into executable engineering plans. Builds processes that improve predictability, quality, and speed. Balances pragmatism and long term platform health. Coaches leaders and scales teams. Aligns with Product, Design, Security, and Architecture teams. Data informed, transparent, and accountable. Benefits Private medical insurance Matching pension contribution up to 5% BUPA cash plan (to fund out of pocket medical costs) and Employee Assistance Programme (EAP) Life assurance Further Benefits: We operate a remote working environment Enable internal mobility by posting all vacancies on our internal job board We offer a referral fee Provide a culture of continuous development and growth
Feb 05, 2026
Full time
Head of Engineering, TSM Department: Technology Employment Type: Full Time Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Head of Engineering, TSM To lead the development of products that will transform the maritime industry, specifically the Technical Ship and Crew Management. This role involves owning the responsibility for delivering high quality, secure, and scalable products on time and within budget. Head of TSCM Development sets the technical execution strategy, helps optimizing engineering processes, mentors engineering leaders, and partners cross functionally (Product, Design, Security, Architecture, Engineering Operations) to achieve business outcomes. The ideal candidate is a builder-leader who combines hands on technical depth with exceptional people management and operational excellence. Key Responsibilities Strategic & Organizational Leadership Collaborate with Director of Engineering, Head of QA and Head of Engineering Operations on defining the development strategy and resourcing plan aligned to company objectives. Build, lead, and mentor high performing teams with the support of Development Managers and Team Leads. Establish clear org structure, career paths, and succession plans; foster a diverse, inclusive, and psychologically safe environment. Delivery & Execution Own end to end delivery for product roadmaps in partnership with Product. Collaborate with Engineering Operations in Implementing Agile delivery practices Ensure predictable delivery via reliable estimation, capacity planning, and milestone health reviews. Engineering Excellence Set and enforce coding standards, code review practices, and documentation quality. Foster an environment of continuous improvement by encouraging innovation and exploring new technologies that can enhance project outcomes. Ensure scalability, performance, resilience, and cost efficiency. Process, Governance & Risk Collaborate with other Heads of Engineering in establishing engineering OKRs/KPIs and governance rituals. Partner with Security, Compliance, and Legal to meet regulatory requirements. Manage headcount plans on engineering initiatives. Architecture & Technology Direction Collaborate with Architecture to evolve target architecture and technology roadmap. Guide major engineering decisions. Balance innovation with standardization to minimize tech debt and operational risk. People & Culture Recruit, onboard, and develop engineering talent; implement continuous feedback and performance management. Promote a culture of craftsmanship, ownership, and continuous improvement. Encourage knowledge sharing. Mentor Development Managers, providing guidance and support to promote professional growth. Line management of Development Managers. Skills, Knowledge and Expertise 10+ years in software engineering with 5+ years leading managers and multi team organizations. Proven track record delivering complex, customer facing systems at scale. Demonstrated ability to build, motivate, and retain high performing teams across multiple locations/time zones. Deep experience with Agile at scale, CI/CD, and DevOps practices. Strong grasp of modern architectures, cloud and observability. Familiarity with secure SDLC, automated testing, and reliability engineering. Excellent stakeholder management and executive communication skills. Translates business strategy into executable engineering plans. Builds processes that improve predictability, quality, and speed. Balances pragmatism and long term platform health. Coaches leaders and scales teams. Aligns with Product, Design, Security, and Architecture teams. Data informed, transparent, and accountable. Benefits Private medical insurance Matching pension contribution up to 5% BUPA cash plan (to fund out of pocket medical costs) and Employee Assistance Programme (EAP) Life assurance Further Benefits: We operate a remote working environment Enable internal mobility by posting all vacancies on our internal job board We offer a referral fee Provide a culture of continuous development and growth
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Feb 05, 2026
Full time
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role With our global headquarters in London, this role offers the opportunity to work in our central finance function based out of Hull. The role reports to the Group s Head of Tax and Treasury and is ideal for someone looking for a new challenge with an international remit. The role offers a flexible working pattern (with the ability to partially work from home) and part time applicants will be considered. What you ll be doing Overseeing external UK VAT compliance, including reviewing the Group s quarterly VAT returns Evaluating the Group s recent transition to Making Tax Digital for VAT and identifying efficiencies in the VAT return preparation process Overseeing global indirect tax compliance through liaison with internal stakeholders and external advisors Responding to operational tax queries from both internal and external stakeholders Continually monitoring developments with respect to indirect tax rules and overseeing any required changes to the Group s billing systems to maintain compliance Ownership of the Group s indirect tax balance sheet reconciliations including development of overall process Reviewing and testing the Group s VAT control environment as part of a process of continuous improvement Providing tax support for M&A related activities and project work as required Acting as a key liaison with external auditors for indirect tax matters The role also offers the opportunity to continually develop as a tax professional through supporting the Group s Head of Tax in other areas of taxation. What we re looking for CTA or ACA qualified Strong stakeholder management skills Desire to develop tax skillset though autonomous research Ability to respond positively to changing business issues A motivated, tenacious, and driven attitude with the ability to suggest and implement process improvements Ability to work to tight deadlines and complete work to a high standard under pressure In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Feb 05, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role With our global headquarters in London, this role offers the opportunity to work in our central finance function based out of Hull. The role reports to the Group s Head of Tax and Treasury and is ideal for someone looking for a new challenge with an international remit. The role offers a flexible working pattern (with the ability to partially work from home) and part time applicants will be considered. What you ll be doing Overseeing external UK VAT compliance, including reviewing the Group s quarterly VAT returns Evaluating the Group s recent transition to Making Tax Digital for VAT and identifying efficiencies in the VAT return preparation process Overseeing global indirect tax compliance through liaison with internal stakeholders and external advisors Responding to operational tax queries from both internal and external stakeholders Continually monitoring developments with respect to indirect tax rules and overseeing any required changes to the Group s billing systems to maintain compliance Ownership of the Group s indirect tax balance sheet reconciliations including development of overall process Reviewing and testing the Group s VAT control environment as part of a process of continuous improvement Providing tax support for M&A related activities and project work as required Acting as a key liaison with external auditors for indirect tax matters The role also offers the opportunity to continually develop as a tax professional through supporting the Group s Head of Tax in other areas of taxation. What we re looking for CTA or ACA qualified Strong stakeholder management skills Desire to develop tax skillset though autonomous research Ability to respond positively to changing business issues A motivated, tenacious, and driven attitude with the ability to suggest and implement process improvements Ability to work to tight deadlines and complete work to a high standard under pressure In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Overview Barclays have a great opportunity for a Director, M&A and Strategic Transactions Legal to join our Legal team. This is a permanent role, based in London. This is an exciting opportunity to join the Mergers & Acquisitions and Strategic Transactions (MAST) Legal team at Barclays as a senior Director and be part of the MAST Legal leadership team. The MAST Legal team covers all principal M&A, strategic minority investments, intragroup restructurings and other strategic transactions on behalf of the Barclays Group, globally. We advise on a wide range of transactions, including buying and selling businesses; portfolios of assets (such as loans, credit cards or other receivables); strategic internal reorganisations; joint ventures; strategic partnerships and collaborations; venture capital investments in companies such as fintechs, digital assets and climate startups (ranging from direct equity investments, investments in funds and partnerships, share warrants/SAFEs or convertible loan notes) or from debt for equity transactions; in addition to general corporate and regulatory advisory work on portfolio companies. This is a highly strategic senior Director role with a focus on M&A transactions but with the opportunity to work on a variety of other transactional and advisory matters. This role will involve engagement with senior stakeholders including the Group General Counsel and other General Counsel across Barclays, as well as the Heads of Barclays Corporate Development and Principal Investments and members of the executive management team at Barclays including business CEOs. Purpose of the role To ensure that the principal / own-account merger and acquisition and minority investment activities in addition to corporate reorganisations are conducted in compliance with applicable laws and regulations, and to help the bank manage legal risks associated with these activities. Accountabilities Development and implementation of best practice legal strategies to identify and manage compliance with applicable laws, rules and regulations. Legal advice and support to the bank's mergers and acquisitions, minority investment and structuring teams on legal matters including due diligence, deal structuring, negotiation and drafting of legal documents and other transactional matters. Representation of the bank in legal proceedings related to mergers and acquisitions, minority investments or reorganisations such as litigation, arbitration, and regulatory investigations (together with Litigation). Creation, negotiation and review of legal documents such as acquisition and sale agreements, joint venture agreements, shareholder and other investment agreements and other transactional documents to ensure compliance with applicable laws, rules and regulations. Legal research and analysis to stay up to date on changes in applicable laws, rules and regulations that may impact the bank's mergers and acquisitions, minority investment and reorganisation activities. Developing and delivering training programmes to educate employees on legal and regulatory requirements related to mergers and acquisitions, minority investment and reorganisations activities. Pro-active identification, communication, and provision of legal advice on applicable laws, rules and regulations (LRRs). Keeping up to date with regards to changes to LRRs in the relevant coverage area. Ensuring that LRRs are effectively allocated to, and adequately reflected within, the relevant policies, standards and controls. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 05, 2026
Full time
Overview Barclays have a great opportunity for a Director, M&A and Strategic Transactions Legal to join our Legal team. This is a permanent role, based in London. This is an exciting opportunity to join the Mergers & Acquisitions and Strategic Transactions (MAST) Legal team at Barclays as a senior Director and be part of the MAST Legal leadership team. The MAST Legal team covers all principal M&A, strategic minority investments, intragroup restructurings and other strategic transactions on behalf of the Barclays Group, globally. We advise on a wide range of transactions, including buying and selling businesses; portfolios of assets (such as loans, credit cards or other receivables); strategic internal reorganisations; joint ventures; strategic partnerships and collaborations; venture capital investments in companies such as fintechs, digital assets and climate startups (ranging from direct equity investments, investments in funds and partnerships, share warrants/SAFEs or convertible loan notes) or from debt for equity transactions; in addition to general corporate and regulatory advisory work on portfolio companies. This is a highly strategic senior Director role with a focus on M&A transactions but with the opportunity to work on a variety of other transactional and advisory matters. This role will involve engagement with senior stakeholders including the Group General Counsel and other General Counsel across Barclays, as well as the Heads of Barclays Corporate Development and Principal Investments and members of the executive management team at Barclays including business CEOs. Purpose of the role To ensure that the principal / own-account merger and acquisition and minority investment activities in addition to corporate reorganisations are conducted in compliance with applicable laws and regulations, and to help the bank manage legal risks associated with these activities. Accountabilities Development and implementation of best practice legal strategies to identify and manage compliance with applicable laws, rules and regulations. Legal advice and support to the bank's mergers and acquisitions, minority investment and structuring teams on legal matters including due diligence, deal structuring, negotiation and drafting of legal documents and other transactional matters. Representation of the bank in legal proceedings related to mergers and acquisitions, minority investments or reorganisations such as litigation, arbitration, and regulatory investigations (together with Litigation). Creation, negotiation and review of legal documents such as acquisition and sale agreements, joint venture agreements, shareholder and other investment agreements and other transactional documents to ensure compliance with applicable laws, rules and regulations. Legal research and analysis to stay up to date on changes in applicable laws, rules and regulations that may impact the bank's mergers and acquisitions, minority investment and reorganisation activities. Developing and delivering training programmes to educate employees on legal and regulatory requirements related to mergers and acquisitions, minority investment and reorganisations activities. Pro-active identification, communication, and provision of legal advice on applicable laws, rules and regulations (LRRs). Keeping up to date with regards to changes to LRRs in the relevant coverage area. Ensuring that LRRs are effectively allocated to, and adequately reflected within, the relevant policies, standards and controls. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Senior Digital Fundraising Officer Cycling in London is booming and we're campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC's campaigning continues to be impactful and effective for years to come. You'll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you'll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you'll translate LCC's work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation's 'digital lead', you'll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you'll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You'll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We're passionate about developing our people and we'll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years' experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
Feb 04, 2026
Full time
Senior Digital Fundraising Officer Cycling in London is booming and we're campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC's campaigning continues to be impactful and effective for years to come. You'll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you'll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you'll translate LCC's work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation's 'digital lead', you'll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you'll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You'll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We're passionate about developing our people and we'll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years' experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
Vacancy: Assistant Commercial Manager - Tram Infrastructure Location: East Croydon (Hybrid: 2-3 days on-site, remainder remote; within 2 hours of East Croydon Station) Contract: 3 months initially Pay: 361.17 via umbrella Overview: We are looking for an Assistant Commercial Manager to support procurement across tram infrastructure, including civils, power, and track. The role covers pre- and post-contract procurement, stakeholder engagement, and governance compliance. Key Responsibilities: Deliver compliant procurement services and maintain accurate records. Assist with contract reviews, negotiations, and change requests. Plan and manage procurement exercises collaboratively using digital tools. Support operational continuity, including urgent infrastructure procurement. Essential Skills & Experience: Qualified or part-qualified CIPS / RICS or equivalent. Experience in pre- and post-contract procurement. Knowledge of the Procurement Act 2023 and procurement governance. Strong communication, stakeholder management, and prioritisation skills. Desirable: Experience with SAP Ariba / SAP R3 and e-tendering portals. Transport, infrastructure, or civil engineering sector experience. We can only consider applications from those eligible to work in the UK. Additional checks may be required for site access. For more information, contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Feb 04, 2026
Contractor
Vacancy: Assistant Commercial Manager - Tram Infrastructure Location: East Croydon (Hybrid: 2-3 days on-site, remainder remote; within 2 hours of East Croydon Station) Contract: 3 months initially Pay: 361.17 via umbrella Overview: We are looking for an Assistant Commercial Manager to support procurement across tram infrastructure, including civils, power, and track. The role covers pre- and post-contract procurement, stakeholder engagement, and governance compliance. Key Responsibilities: Deliver compliant procurement services and maintain accurate records. Assist with contract reviews, negotiations, and change requests. Plan and manage procurement exercises collaboratively using digital tools. Support operational continuity, including urgent infrastructure procurement. Essential Skills & Experience: Qualified or part-qualified CIPS / RICS or equivalent. Experience in pre- and post-contract procurement. Knowledge of the Procurement Act 2023 and procurement governance. Strong communication, stakeholder management, and prioritisation skills. Desirable: Experience with SAP Ariba / SAP R3 and e-tendering portals. Transport, infrastructure, or civil engineering sector experience. We can only consider applications from those eligible to work in the UK. Additional checks may be required for site access. For more information, contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
