17 jobs found

Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. The Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability. Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements. Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes. Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape. Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required. Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation. The Requirements Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys. Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes. Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency. Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement. Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

You'll take ownership of internal communication campaigns for major clients, leading the delivery of multi-channel employee communication campaigns (digital, video, email, intranet, toolkits, presentations) Client Details This position is within a well-established, large organisation in the professional services sector. The company is recognised for its commitment to excellence and delivering high-quality services to its clients across various industries. Description You'll take ownership of internal communication campaigns for major clients, including: Leading the delivery of multi-channel employee communication campaigns (digital, video, email, intranet, toolkits, presentations) Translating complex client needs into clear, inspiring creative briefs Managing multiple projects simultaneously , often across global stakeholders and tight deadlines Working closely with creatives, designers, writers, and strategists to deliver high-quality output Building strong relationships with senior client stakeholders Managing project budgets, timelines, and delivery plans Ensuring all work meets the highest standards of quality, tone, and accuracy No two projects are the same from urgent change communications to large-scale global employee campaigns. Profile We're looking for someone with experience in agency, internal communications, or corporate communications environments , who thrives in fast-paced, client-focused delivery roles. You may come from: Creative or communications agencies (Account Manager / Senior Account Executive) Internal communications teams (Communications / Employee Engagement Manager) Corporate communications or change communications roles Marketing or campaign delivery roles with strong client management exposure Proven Experience: You will likely have a background in marketing, internal communications, or corporate communications, ideally gained within a large, fast-paced organisation, a leading professional services firm (such as a Big 4), or a communications consultancy. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Familiarity with digital marketing tools and platforms. A proactive and collaborative approach to working with teams and stakeholders. Job Offer 12 months Fixed term Contract / £40,000 / 2-3 days (Hybrid Working)

Marketing Account Manager - AGENCY Salary upto £55k based in exp Hybrid working - 2 days per week in the office Flexible around core hours (10am - 4pm) Travel Requirements: Occasional travel to client locations Based in Woking, Surrey Our client, a B2B Digital Marketing agency are looking for a Marketing Account Manager to join their team. We are looking for an ambitious, versatile Senior Marketing Account Manager with a passion for delivering great B2B marketing and developing exceptional client relationships. This role would suit an agency Account Manager looking to step up their career, to drive the strategic direction and commercial success of a portfolio of innovative clients in technology, consulting and professional services. You must have strong B2B marketing knowledge, a desire to succeed and the curiosity to discover and learn. Understanding how the key marketing channels fit together is a must - to build successful marketing plans and deliver on clients' objectives. Key duties will include: Account Management: Client marketing plans and strategies Commercials Core Competencies: A professional account manager A passionate and talented marketer, who is constantly improving their digital skills and knowledge, and staying on top of the latest trends Experience and understanding of core marketing channels (digital, automation, paid, SEO, social media) A passion to deliver excellence, brilliance and quality for clients that delivers results Essential: Minimum of 3 years of agency Account Management (role) experience Minimum of 3 years of B2B marketing experience - specifically in the areas of: Understanding of the core marketing channels and technologies Experience of creating and delivering successful marketing and campaign plans Desired: Experience with marketing automation tools (e.g. Hubspot, Pardot) Exposure to broader MarTech (CRM integration, analytics platforms etc.) Understanding of the B2B technology sector Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Paid Media Account Manager Manchester City Centre - 2 to 3 days in the office Salary up to £45k Recognised as a Prolific North top 50 Agency, Forward Role are partnering exclusively with this multi award-winning digital agency as they look to hire a Paid Media Account Manager click apply for full job details

Central Employment are working with an established Independent Performance Marketing Agency, as they look to recruit a client facing, commercially savvy Digital Account Manager, joining their Client Services team in Newcastle. Hybrid working, Newcastle based x 3 days a week as a min, post 3 month probation Digital Account Manager profile: You will lead the development and execution of cutting-edge click apply for full job details

The Role We're looking for an experienced Account Director to lead Higher Education clients and own the delivery of integrated, 360 media strategies . This is a senior, client-facing role for someone confident discussing strategy, performance, and channel mix at a high level. What You'll Do Lead and manage Higher Education client relationships Develop and present full media strategies across paid media, display, student and education portals, and email marketing Own LinkedIn strategy , acting as the expert voice on what to run, why to run it, and how it fits into wider recruitment and brand objectives Work closely with internal teams to deliver, optimise, and report on campaigns What We're Looking For Proven experience in the Higher Education sector Experience at Account Director level (or Senior Account Manager ready to step up) Expert knowledge of LinkedIn Ads and confidence leading strategic client discussions Strong understanding of integrated digital media Excellent communication and stakeholder management skills Why Join Us? Specialist agency working exclusively with Higher Education clients Work with a really social team Choose when to come into the office - No Strict rules High-impact, strategic role with real client influence Clear progression and development opportunities

Digital Account Manager Social Media Agency Warrington (Office-based) Salary up to £30,000 We're looking for an organised and proactive Digital Account Manager to support day-to-day account operations for a TikTok specialist agency click apply for full job details

Brand Marketing and Corporate Partnerships Manager We are looking for a Brand Marketing and Corporate Partnerships Manager to join the team in this hybrid working role. Position: Brand Marketing and Corporate Partnerships Manager Location: Huddersfield/Hybrid Hours: Full-time, 37 hours per week Salary: £40,000 - £45,000k per annum Contract: Permanent Benefits: Include 26 days holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Closing Date: 23rd April 2026 The Role You will be responsible for the voice of the organisation brand both on and offline. You will inspire and lead the Marketing and Corporate Partnerships team and colleagues to further raise the charity's profile, widen reach across all audiences and support membership and organisational growth. You will lead innovation and improvement of communications and marketing activity and utilisation of multichannel marketing opportunities to support income generation. With a strategic approach and an in-depth understanding of digital media, marketing and relationship management, the post holder will report to and work closely with the Director of Business Development Key areas of focus include: Develop and manage the marketing strategy, to position the charity s marketing for membership growth, increased brand awareness and self-sustainability Manage the performance of the marketing and corporate partnerships team and work effectively across teams and departments to ensure targets and KPIs are achieved Prepare and manage the marketing and commercial budgets, ensuring robust and proactive financial management and return on investment Achieve an annual income generation target through presenting a broad range of multichannel marketing opportunities to commercial suppliers Manage, support and guide the Partnerships Manager to source and engage new commercial partners and advertisers whose business aims meet the needs of members and are consistent with policy. About You You will have an honours degree or equivalent experience and a recognised marketing/communications professional qualification or demonstrable level of equivalent expertise. We are looking for someone with experience of: Brand management and/or account management Line management experience of a marketing/ relationship management team Achieving income generation Social and digital marketing and communications Project and budget management Internal communications and commercial marketing plans Managing long-term customer relationships Marketing products and services to blue-chip companies or business-to-business sectors Product launches and sales Developing and driving new tactical initiatives and brand building ideas Creating an internal communication strategy that builds knowledge and understanding across teams Leading smooth on-boarding of new partners and integration within the organisation To apply please submit your CV along with a supporting statement including any supplementary information that will support your application. About the Organisation Join a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may also have experience in areas such as Brand, Marketing, Corporate Partnerships, Brand Manager, Marketing Manager, Corporate Partnerships Manager, Marketing and Communications, Brand Marketing and Corporate Partnerships. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

We are partnering with an award-winning, fast-growing digital agency to recruit a Paid Advertising Specialist to join their established Digital Marketing team. This is an exciting opportunity for a paid media professional with strong experience across both PPC, Paid Search and Paid Social to take ownership of strategy, execution and performance across a varied client portfolio. The Role You will play a central role in planning, building and optimising multi-channel paid campaigns aligned to client KPIs and commercial objectives. This is a specialist-level position suited to someone who: Can independently manage multiple client accounts Contributes strategic insight, not just execution Consistently drives performance improvements Understands how search intent and audience-led social strategies work together Key Responsibilities Strategy Development Develop comprehensive PPC and Paid Social strategies aligned to client objectives and growth targets Conduct keyword, competitor and audience research to identify opportunities Build integrated strategies across platforms including Search, Shopping, Performance Max, Display, Meta, LinkedIn and TikTok Forecast budgets, performance expectations and scaling opportunities Refine strategy based on trends, seasonality and market conditions Campaign Implementation & Management Plan, launch and manage campaigns across Google Ads, Microsoft Advertising and Paid Social platforms Create scalable, best-practice account structures Write compelling, performance-focused ad copy Manage product feeds and shopping campaigns where relevant Ensure accurate tracking and conversion implementation Performance Optimisation Monitor and optimise campaigns to improve KPIs and conversion rates Refine bidding strategies, targeting and placements Implement structured A/B testing across creative, copy and landing pages Identify underperformance and proactively implement solutions Provide CRO and landing page recommendations Tracking, Analytics & Reporting Implement and manage tracking via Google Tag Manager, GA4 and social pixels Troubleshoot attribution and reporting discrepancies Build dashboards using Looker Studio (or similar) Deliver commercially focused performance reports Translate data into clear, actionable insights Client & Account Management Take ownership of allocated client accounts Manage budget pacing and scaling opportunities Communicate performance updates and strategic recommendations Collaborate with SEO, Content, Design and Development teams Identify growth opportunities across additional channels Experience Strong paid media experience, ideally within an agency environment Hands-on expertise across both PPC, Paid Search and Paid Social Commercially aware with a clear understanding of client KPIs Strong analytical and data interpretation skills Confident communicator with excellent written skills Highly organised and comfortable managing multiple accounts Experienced in managing ad spend and allocated time budgets Benefits £32,000 £38,000 depending on experience Hybrid working model (minimum two days per week in the office) Personal training budget and structured development pathway Clear career progression opportunities Collaborative and supportive team culture Regular team and company social events

Senior Sales Manager Up to 45,000 OTE 65,000 Manchester City Centre (5 days onsite, 1 in 4 Saturdays between 10am - 2pm, paid overtime) The Portfolio Group are working with a people-focused technology company dedicated to transforming how businesses manage their workforce. Our digital platform combines HR, compliance, and employee management tools with expert guidance to help organizations operate more efficiently and confidently. As a New Business Sales Manager, you will lead, motivate, and inspire a high-performing BDM team. You will mentor, support, and develop your team members to help them build knowledge, confidence, and skill in achieving business objectives. You'll bring a proactive, adaptable attitude and excel in a fast-paced, results-driven environment. A s a Senior Sales Manager, you will; Lead, coach, and develop a team of BDM's responsible for running product demos and closing new business deals Drive team performance against monthly, quarterly, and annual revenue targets Support BDM's throughout the full sales cycle, from discovery and demonstrations negotiation and close Collaborate with the Sales Enablement team to address individual development needs and provide focused coaching. Conduct regular quality assurance reviews and provide feedback in line with company processes. Lead daily team meetings and monthly performance reviews, and coaching sessions to improve conversion rates and deal quality Analyse sales metrics and pipeline trends to optimise team performance Identify training needs and develop the teams consultative selling, objection handling and demo skills Foster a high performance, accountable and collaborative sales culture. What you bring Proven experience managing a team of BDM's, with a track record of achieving sales targets through high-performing teams. Experienced working in a fast-paced, target-driven environment. Strong background in performance management and KPI achievement. Skilled in motivating, developing, and managing both individual contributors and team leaders. Excellent communication, coaching, and relationship-building skills. Highly organized with exceptional time management and prioritisation abilities. Benefits 25 days' holiday plus bank holidays, increasing with continuous service. Birthday off. Free onsite, 24/7 gym. Online shopping, lifestyle discounts and more. Pension plan and life insurance. Employee Assistance Programme. Incentives, trips abroad, and a profit share scheme. INDPSAL 49009KAR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Digital Account Manager - Digital Marketing Agency Hybrid with 3 days in the Devon office Please note, before applying please do read the skills required plus are you local? Do you have the right to work in the UK permanently? Experienced Account Manager with Digital specialism/expertise required for this Client Services focussed role click apply for full job details

Salary £40,000 - £50, 000 Based in Bideford, North Devon, our client is looking for a Digital Account Manager to join their digital team to help translate technical campaign results to their clients. Working across PPC, Paid Social, Programmatic, SEO (and all other digital channels) you will support the Digital Director to develop digital marketing strategies to hit clients' business objectives. You'll be working with the internal Account management and digital teams, and with external Client Marketing teams, Client Data teams, Search engines, Social Media platforms, Programmatic platforms and Analytics platforms. Responsibilities Understanding the strengths and weaknesses of each channel to best advise clients where to spend for certain objectives. Develop strategies and oversee the implementation of digital marketing strategies across relevant channels. Talking and listening to clients to then translate their needs into a planned digital strategy. Translating and presenting technical campaign performance to relevant stakeholders. Supporting with new business pitches. Collecting data to analyse how campaigns are performing to get the best possible return from a client's investment using a variety of metrics. Conducting in-depth research into audience targeting based on the clients' objectives e.g. keyword research, behaviour targeting, retargeting etc. Maintaining and showing avid interest in pushing their knowledge of industry best practices, new technologies and new channels. Coordinating with the Account Management team to identify growth strategies. Working collaboratively with the Director of Client Services and MD to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. Identifying cross-sell and upsell opportunities across the entire agency portfolio; the digital team has financially remunerated growth targets which this role would contribute towards (& be rewarded for). To succeed you will be Strategic, analytical thinker with strong numerical skills High attention to detail and able to manipulate data using advanced Excel and/or specialist packages Ability to proofread content, spot grammatical errors and match the content to pre-agreed strategies Curious about human behaviour and interaction with technology Must be a people person, comfortable face-to-face and on-your-feet thinker. Always happy to ring clients to spark conversation and continue build relationships. Articulate, verbally and in writing, able to simplify and convey complex data and the insights gathered from it. Up-to-date with technological developments, particularly developments in search, search engines, core social media platforms (Meta/TikTok/SnapChat/YouTube etc) and programmatic platforms. Commercially minded and able to understand the role of digital in a client's business. Self-sufficient in their work; able to plan and prioritise. Well organised, efficient and able to work to tight deadlines. Willing to co-operate with and support other team members. Able to work under pressure and seek support when needed.

Job Title: Senior Business Development Manager Digital Agency Location: Leeds/Hybrid 1 day per week in Leeds Salary: £45k-50k DOE basic + bonus A fantastic opportunity to join an award-winning Digital Agency with 5 offices across 4 countries that use the very best technologies to deliver innovations to their enterprise-level clients, as part of a digital evolution. As part of their growth strategy, they are seeking a new business hunter to join their team of experts working with world leading brands. Responsibilities: Identifying, nurturing and developing opportunities for new logo business When developing opportunities, utilise insight from performance of websites and digital marketing technologies to provide initial recommendations and improvements. Writing proposals, pitches and tender documents and presenting to senior client stakeholders at board level Understanding, gathering and documenting clients digital project requirements Stay abreast of digital projects to further expand the portfolio on offer to prospective clients Requirements: 3-5 years experience as a business development professional, with a proven sales track record of winning new business Experience working in a digital agency or similar web technology related service. Solid tenures in previous roles and consistent performance in enterprise-level client acquisition, leading digital initiatives such as complex website builds and content management solutions. A strong understanding of digital marketing and modern web technologies such as CRO, AIO, GEO, Digital Automation and enterprise/headless CMS solutions. This is a rewarding and exciting opportunity for a loyal and committed Business Development Manager or new business focused Account Director, who is looking to join a respectful, collaborative team within a successfully expanding digital agency.

Salary £40,000 - £50, 000 Based in Bideford, North Devon, our client is looking for a Digital Account Manager to join their digital team to help translate technical campaign results to their clients. Working across PPC, Paid Social, Programmatic, SEO (and all other digital channels) you will support the Digital Director to develop digital marketing strategies to hit clients' business objectives. You'll be working with the internal Account management and digital teams, and with external Client Marketing teams, Client Data teams, Search engines, Social Media platforms, Programmatic platforms and Analytics platforms. Responsibilities Understanding the strengths and weaknesses of each channel to best advise clients where to spend for certain objectives. Develop strategies and oversee the implementation of digital marketing strategies across relevant channels. Talking and listening to clients to then translate their needs into a planned digital strategy. Translating and presenting technical campaign performance to relevant stakeholders. Supporting with new business pitches. Collecting data to analyse how campaigns are performing to get the best possible return from a client's investment using a variety of metrics. Conducting in-depth research into audience targeting based on the clients' objectives e.g. keyword research, behaviour targeting, retargeting etc. Maintaining and showing avid interest in pushing their knowledge of industry best practices, new technologies and new channels. Coordinating with the Account Management team to identify growth strategies. Working collaboratively with the Director of Client Services and MD to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. Identifying cross-sell and upsell opportunities across the entire agency portfolio; the digital team has financially remunerated growth targets which this role would contribute towards (& be rewarded for). To succeed you will be Strategic, analytical thinker with strong numerical skills High attention to detail and able to manipulate data using advanced Excel and/or specialist packages Ability to proofread content, spot grammatical errors and match the content to pre-agreed strategies Curious about human behaviour and interaction with technology Must be a people person, comfortable face-to-face and on-your-feet thinker. Always happy to ring clients to spark conversation and continue build relationships. Articulate, verbally and in writing, able to simplify and convey complex data and the insights gathered from it. Up-to-date with technological developments, particularly developments in search, search engines, core social media platforms (Meta/TikTok/SnapChat/YouTube etc) and programmatic platforms. Commercially minded and able to understand the role of digital in a client's business. Self-sufficient in their work; able to plan and prioritise. Well organised, efficient and able to work to tight deadlines. Willing to co-operate with and support other team members. Able to work under pressure and seek support when needed.

Head of Loyalty Strategy and Proposition - Strategy Consultant Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 1000 - 1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.