Job Description Radiology Manager Tees Valley Hospital Full Time - 37.5 Hours The role: An exciting and challenging opportunity has arisen for an experienced and highly motivated professional to lead our small and busy Radiology Department, working on a full-time basis (37.5 per week) on a flexible departmental rota including weekends if required. The Radiology Department has general X-Ray facilities including Ultrasound, MRI and Dental ; CT services provided by Ramsay Mobile Diagnostics. Reporting to the Head of Clinical Services providing strong leadership, direction and operational and clinical management support to the radiology team. If you are looking for your next move and want to join a friendly team with a real sense of community within the working environment, then look no further! What you'll bring with you: HCPC registered and a member of the Society of Radiographers. DCR or BSc in Diagnostic Radiography Experience in working with a broad range of imaging modalities, including cross sectional at a senior level Experience in RIS/PACS and IEP systems management Evidence of CPD Have strong knowledge of IRMER legislation Sound written and verbal communication skills Excellent organisation skills H igh level of IT proficiency Proven ability to work effectively in a team environment and independently as required Passion to deliver high quality diagnostic services Benefits: 25 Days Leave and Bank Holidays (pro-rated) Private Pension where Ramsay will match up to 5% after a qualifying period Enhanced Competitive Parental Leave Policies Private Medical Cover with option to add partner and dependants Life Assurance (Death in Service) x3 base salary Free Training and Development via the Ramsay Academy Free Parking on site Subsidised staff restaurant Concerts for Carers Employee Assistance Programme Cycle2Work scheme available, in partnership with Halfords The Blue Light Card Scheme About us: Tees Valley Hospital is in the grounds of Acklam Hall in Middlesbrough and opened in February 2018. The hospital delivers a range of specialties including orthopaedics, general surgery, plastic surgery, urology, gynaecology, dermatology, oral, ENT, endoscopy, to both private and NHS patients. Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. Click here to find out more. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Jan 08, 2026
Full time
Job Description Radiology Manager Tees Valley Hospital Full Time - 37.5 Hours The role: An exciting and challenging opportunity has arisen for an experienced and highly motivated professional to lead our small and busy Radiology Department, working on a full-time basis (37.5 per week) on a flexible departmental rota including weekends if required. The Radiology Department has general X-Ray facilities including Ultrasound, MRI and Dental ; CT services provided by Ramsay Mobile Diagnostics. Reporting to the Head of Clinical Services providing strong leadership, direction and operational and clinical management support to the radiology team. If you are looking for your next move and want to join a friendly team with a real sense of community within the working environment, then look no further! What you'll bring with you: HCPC registered and a member of the Society of Radiographers. DCR or BSc in Diagnostic Radiography Experience in working with a broad range of imaging modalities, including cross sectional at a senior level Experience in RIS/PACS and IEP systems management Evidence of CPD Have strong knowledge of IRMER legislation Sound written and verbal communication skills Excellent organisation skills H igh level of IT proficiency Proven ability to work effectively in a team environment and independently as required Passion to deliver high quality diagnostic services Benefits: 25 Days Leave and Bank Holidays (pro-rated) Private Pension where Ramsay will match up to 5% after a qualifying period Enhanced Competitive Parental Leave Policies Private Medical Cover with option to add partner and dependants Life Assurance (Death in Service) x3 base salary Free Training and Development via the Ramsay Academy Free Parking on site Subsidised staff restaurant Concerts for Carers Employee Assistance Programme Cycle2Work scheme available, in partnership with Halfords The Blue Light Card Scheme About us: Tees Valley Hospital is in the grounds of Acklam Hall in Middlesbrough and opened in February 2018. The hospital delivers a range of specialties including orthopaedics, general surgery, plastic surgery, urology, gynaecology, dermatology, oral, ENT, endoscopy, to both private and NHS patients. Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. Click here to find out more. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on going clinical, technical and commercial engagement post sales. The result is increased product adoption, customer satisfaction and long term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs. Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well Funded & Global. Backed by world class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Jan 06, 2026
Full time
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on going clinical, technical and commercial engagement post sales. The result is increased product adoption, customer satisfaction and long term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs. Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well Funded & Global. Backed by world class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Radiology Manager Imaging Department Private Hospital Full Time - Permanent Worcester Competitive basic salary + excellent benefits Spire South Bank Hospital is seeking an experienced Radiology Manager to lead our Imaging department and manage a welcoming, professional team. We are looking for a leader with strong managerial skills combined with clinical expertise. Our vision is to be recognised as a world class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care. Spire South Bank Hospital has proudly served the community for over 30 years, providing exceptional private healthcare and earning a reputation as a leader in Worcestershire. We work alongside some of the region's most experienced Consultant Surgeons, Anaesthetists, and Physicians to deliver tailored, personalised care. We are proud of the consistently positive feedback we receive from our patients. Duties and responsibilities: Work as the Head of Department reporting into the Director of Clinical Services Be responsible for championing, leading and inspiring the radiology team Plan, allocate, assess and provide feedback to team members Maintain and support the effective use of physical and financial resources Implement and monitor working processes and policies Delegation of tasks to team members appropriately Management of Radiology team to ensure accurate staffing in order to meet patient needs Develops a working environment and culture that actively improves health, safety and security Lead on the implementation of IRMER regulations within the hospital Enable people to exercise their rights and promote their equality and diversity Manage the relationships with the Consultant Radiologists Be responsible for all clinical governance and audit in the department Who we're looking for: BSc Diagnostic Radiography or equivalent Significant post qualification experience as a Senior Radiographer/ Team Leader/Manager Experience of leading teams to success in the areas listed above The ability to think analytically and problem solve where needed Experience in RIS/PACS and IEP systems management Evidence of CPD throughout your career Have strong knowledge of IRMER legislation Sound written and verbal communication skills and excellent organisation skills Proven ability to work effectively in a team environment and independently as required Passion to deliver high quality diagnostic services Contract type: Permanent Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values: Driving clinical excellence Doing the right thing Caring is our passion. Keeping it simple Delivering on our promises Succeeding and celebrating together We commit to our employees' well being through work life balance, on going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
Jan 01, 2026
Full time
Radiology Manager Imaging Department Private Hospital Full Time - Permanent Worcester Competitive basic salary + excellent benefits Spire South Bank Hospital is seeking an experienced Radiology Manager to lead our Imaging department and manage a welcoming, professional team. We are looking for a leader with strong managerial skills combined with clinical expertise. Our vision is to be recognised as a world class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care. Spire South Bank Hospital has proudly served the community for over 30 years, providing exceptional private healthcare and earning a reputation as a leader in Worcestershire. We work alongside some of the region's most experienced Consultant Surgeons, Anaesthetists, and Physicians to deliver tailored, personalised care. We are proud of the consistently positive feedback we receive from our patients. Duties and responsibilities: Work as the Head of Department reporting into the Director of Clinical Services Be responsible for championing, leading and inspiring the radiology team Plan, allocate, assess and provide feedback to team members Maintain and support the effective use of physical and financial resources Implement and monitor working processes and policies Delegation of tasks to team members appropriately Management of Radiology team to ensure accurate staffing in order to meet patient needs Develops a working environment and culture that actively improves health, safety and security Lead on the implementation of IRMER regulations within the hospital Enable people to exercise their rights and promote their equality and diversity Manage the relationships with the Consultant Radiologists Be responsible for all clinical governance and audit in the department Who we're looking for: BSc Diagnostic Radiography or equivalent Significant post qualification experience as a Senior Radiographer/ Team Leader/Manager Experience of leading teams to success in the areas listed above The ability to think analytically and problem solve where needed Experience in RIS/PACS and IEP systems management Evidence of CPD throughout your career Have strong knowledge of IRMER legislation Sound written and verbal communication skills and excellent organisation skills Proven ability to work effectively in a team environment and independently as required Passion to deliver high quality diagnostic services Contract type: Permanent Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values: Driving clinical excellence Doing the right thing Caring is our passion. Keeping it simple Delivering on our promises Succeeding and celebrating together We commit to our employees' well being through work life balance, on going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast-growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Jan 01, 2026
Full time
What we're about At Harrison.ai, we're redefining what's possible in healthcare. Through our diagnostic AI solutions, we're building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide. Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we're tackling one of healthcare's biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live. Because while we're building cutting-edge AI, what we're really building is hope-that everyone can access the healthcare they deserve. And we're just getting started. About Your Role We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across the UK and Ireland as new customers are onboarded and new products are brought to market. The CSM role is responsible for ensuring our customers realise true value from the Harrison.ai portfolio of products. The CSM will use Harrison's innovations and technologies to help achieve the customer's goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering with customers in the pre-sales phase and then providing on-going clinical, technical and commercial engagement post-sales. The result is increased product adoption, customer satisfaction and long-term retention. As part of our Commercial team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. You will work closely with our sales and presales solution, professional services, marketing and product management teams. Through joining our exciting, agile and fast-growing organisation - you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predictions globally to improve patient outcomes and make a positive impact for the world. What You Do: Own the success of your portfolio of customers, ensuring they realise measurable clinical, operational and commercial value from Harrison.ai products and services. Design and deliver onboarding programmes that accelerate time to value, driving high clinician adoption and confident use of Harrison products. Lead change management with customers and internal teams so that AI is embedded into everyday workflows, supporting safe, sustainable clinical transformation rather than "one off" go lives. Deeply understand customer workflows and clinical priorities, providing hands on support during implementation so that end users can use our AI tools effectively and consistently in real world settings. Run consultative discovery and presales engagements, defining success criteria and statements of work that link Harrison.ai solutions directly to the customer's strategic, clinical and financial goals. Build and execute outcome focused customer success plans that track progress against agreed OKRs Partner with existing customers to surface real clinical impact stories and data, turning them into compelling case studies and references with the marketing team. Act as the voice of the customer into Product, synthesising insights and feature requests that shape the roadmap and improve product-market fit in NHS and wider healthcare settings. Maintain deep, ongoing clinical engagement with existing sites, proactively identifying expansion and upsell opportunities that grow adoption across new sites, pathways and products. What You Bring: We're looking for a commercially-minded customer success professional who is motivated by improving patient outcomes and proving the value of AI in real world healthcare settings. You are confident working with clinicians and operational leaders, and you are comfortable translating between radiology workflows, technology and commercial outcomes. Must Have A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline. An understanding of diagnostic imaging workflows and have worked closely with clinicians and healthcare leaders (for example radiologists, reporting radiographers, service managers or executives) to implement new technology or services. Confident with medical imaging IT (for example PACS/RIS, DICOM, HL7) and comfortable learning new digital tools quickly. Excellent communicator and relationship builder, able to influence, negotiate and facilitate conversations from end users to executive sponsors. Willing to travel around the UK (around 25-40% of your time) to be onsite with customers when it matters most. Nice to have skills and characteristics: Comfortable with data, using survey tools, dashboards and reports to understand adoption, outcomes and opportunities for improvement. Experience in Clinical Applications, Customer Success and/or Sales within healthcare, ideally with exposure to medical imaging or health tech solutions. Formal project or change management training and familiarity with CRM tools such as Salesforce or be keen to build these skills on the job. Why join us? Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world. Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork. Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we've raised over US$240M to accelerate our global impact. Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career. Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way. Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage. What's next? If you're inspired by what we're up to, please apply now and we'll be in touch soon. We are proud to be an Equal Opportunity Employer. Diversity's not a buzzword here, it's in our DNA. Diverse perspectives shape our culture and make our work better. We're committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
