About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Jan 07, 2026
Full time
About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Overview Ready to take your IT career to the next level? A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. With billions in assets under management and a reputation for building lasting partnerships with innovative businesses, the organisation is recognised for its agile approach to investment and commitment to fostering growth across diverse industries. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US. It's a chance to take ownership of technical support, strengthen end-user relationships, and contribute to strategic IT projects in a fast-growing global environment. Looking for an opportunity to grow with a world-class investment leader? Apply now! Responsibilities Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure) Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently Support users in London and Europe while collaborating with US IT teams for seamless operations Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset Proactively identify and implement improvements, bringing your ideas and solutions forward Get involved in IT projects and process improvement initiatives as the firm evolves Requirements 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere) Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting Exposure to Mac OS is a plus Strong communication skills and a passion for delivering exceptional support A proactive, problem-solving mindset with the ability to work independently Eagerness to grow in a high-performing environment while supporting senior stakeholders Benefits Opportunity to take ownership and build strong internal relationships Get involved in interesting projects and continuous improvements A collaborative, high-calibre environment within private equity Scope to expand your skillset and career within a growing global firm Discretionary bonus Private healthcare Location Central London - on-site Salary £50-60k
Jan 06, 2026
Full time
Overview Ready to take your IT career to the next level? A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. With billions in assets under management and a reputation for building lasting partnerships with innovative businesses, the organisation is recognised for its agile approach to investment and commitment to fostering growth across diverse industries. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US. It's a chance to take ownership of technical support, strengthen end-user relationships, and contribute to strategic IT projects in a fast-growing global environment. Looking for an opportunity to grow with a world-class investment leader? Apply now! Responsibilities Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure) Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently Support users in London and Europe while collaborating with US IT teams for seamless operations Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset Proactively identify and implement improvements, bringing your ideas and solutions forward Get involved in IT projects and process improvement initiatives as the firm evolves Requirements 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere) Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting Exposure to Mac OS is a plus Strong communication skills and a passion for delivering exceptional support A proactive, problem-solving mindset with the ability to work independently Eagerness to grow in a high-performing environment while supporting senior stakeholders Benefits Opportunity to take ownership and build strong internal relationships Get involved in interesting projects and continuous improvements A collaborative, high-calibre environment within private equity Scope to expand your skillset and career within a growing global firm Discretionary bonus Private healthcare Location Central London - on-site Salary £50-60k
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Jan 05, 2026
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Location United Kingdom Employment Type Full time Location Type Remote Department Business Expansion Business Operations Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarise themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Banking & Payments team is a critical part of Kraken's Business Operations group. We build and manage strategic partnerships with global banks and financial institutions that power Kraken's entire ecosystem. Through these partnerships, we enable smooth, secure, and scalable access to financial infrastructure that supports all Kraken products - from spot trading and staking to institutional custody and emerging services. Our mission is to make Kraken the most trusted, accessible, and innovative platform for digital and traditional assets worldwide. As a Senior Manager, Banking & Payments, you will lead Kraken's global banking relationships. You will identify, negotiate, and manage bank and financial institution partnerships that grow and expand Kraken's products and directly enable launch of new product and country launches. The opportunity Lead Global Partnerships: Build and manage relationships with global banks, financial institutions, and payment partners to support Kraken's growth and operational needs. Strategic Execution: Shape and implement Kraken's Global Hybrid Banking Strategy, identifying and executing high-impact opportunities that enhance our platform capabilities. Commercial Leadership: Negotiate and manage commercial terms and agreements that optimize partner performance, reduce costs, and increase service quality. Operational Excellence: Oversee end-to-end execution of banking operations to ensure seamless liquidity, treasury management, and 24x7 client transaction processing. Cross-Functional Collaboration: Partner with Finance, Legal, Treasury, Compliance, Product, and Engineering teams to deliver integrated solutions supporting all business lines and geographies. Risk & Compliance Alignment: Work with Risk, Security, and Audit teams to assess and mitigate partner-related risks while maintaining regulatory compliance. Performance Management: Establish clear metrics, governance frameworks, and continuous improvement initiatives for all banking partnerships. Market Insight: Stay informed on banking, payments, and cryptocurrency trends to anticipate opportunities and challenges in an evolving regulatory and competitive landscape. Skills you should HODL 5+ years of experience in banking, payments, or financial services, with a focus on partnership management, transaction banking, or financial infrastructure. Proven success negotiating and managing complex, high-value partnerships across multiple regions (UK, EMEA, and APAC preferred). Strong understanding of banking systems, payments rails, liquidity management, and financial compliance frameworks (including BSA/AML/KYC). Demonstrated ability to lead strategic initiatives, influence senior stakeholders, and deliver measurable business outcomes. Exceptional commercial acumen, analytical thinking, and communication skills. Ability to thrive in a dynamic, high-growth environment with global reach. Passion for innovation in digital finance and cryptocurrency. Willingness to travel internationally (up to 25%) While UK-based candidates are preferred, we welcome applications from qualified candidates across Europe This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowing about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Jan 05, 2026
Full time
Location United Kingdom Employment Type Full time Location Type Remote Department Business Expansion Business Operations Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarise themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Banking & Payments team is a critical part of Kraken's Business Operations group. We build and manage strategic partnerships with global banks and financial institutions that power Kraken's entire ecosystem. Through these partnerships, we enable smooth, secure, and scalable access to financial infrastructure that supports all Kraken products - from spot trading and staking to institutional custody and emerging services. Our mission is to make Kraken the most trusted, accessible, and innovative platform for digital and traditional assets worldwide. As a Senior Manager, Banking & Payments, you will lead Kraken's global banking relationships. You will identify, negotiate, and manage bank and financial institution partnerships that grow and expand Kraken's products and directly enable launch of new product and country launches. The opportunity Lead Global Partnerships: Build and manage relationships with global banks, financial institutions, and payment partners to support Kraken's growth and operational needs. Strategic Execution: Shape and implement Kraken's Global Hybrid Banking Strategy, identifying and executing high-impact opportunities that enhance our platform capabilities. Commercial Leadership: Negotiate and manage commercial terms and agreements that optimize partner performance, reduce costs, and increase service quality. Operational Excellence: Oversee end-to-end execution of banking operations to ensure seamless liquidity, treasury management, and 24x7 client transaction processing. Cross-Functional Collaboration: Partner with Finance, Legal, Treasury, Compliance, Product, and Engineering teams to deliver integrated solutions supporting all business lines and geographies. Risk & Compliance Alignment: Work with Risk, Security, and Audit teams to assess and mitigate partner-related risks while maintaining regulatory compliance. Performance Management: Establish clear metrics, governance frameworks, and continuous improvement initiatives for all banking partnerships. Market Insight: Stay informed on banking, payments, and cryptocurrency trends to anticipate opportunities and challenges in an evolving regulatory and competitive landscape. Skills you should HODL 5+ years of experience in banking, payments, or financial services, with a focus on partnership management, transaction banking, or financial infrastructure. Proven success negotiating and managing complex, high-value partnerships across multiple regions (UK, EMEA, and APAC preferred). Strong understanding of banking systems, payments rails, liquidity management, and financial compliance frameworks (including BSA/AML/KYC). Demonstrated ability to lead strategic initiatives, influence senior stakeholders, and deliver measurable business outcomes. Exceptional commercial acumen, analytical thinking, and communication skills. Ability to thrive in a dynamic, high-growth environment with global reach. Passion for innovation in digital finance and cryptocurrency. Willingness to travel internationally (up to 25%) While UK-based candidates are preferred, we welcome applications from qualified candidates across Europe This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowing about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jan 04, 2026
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job Advertisement: Administrator Location: Harbour Exchange, London Duration: 6 - 9 Months (Potential for extension) Working Pattern: Full Time Our client, a leading organisation in the finance sector, is seeking a dedicated and detail-oriented Administrator to join their Trade and Transaction Reporting (TTR) team. This role is pivotal in ensuring the accurate and timely completion of daily reporting tasks in compliance with EMIR, MIFID II, and SFTR regulations. Key Responsibilities: Ensure BAU tasks are completed accurately and on time, adhering to operational procedures. Proactively maintain and review desktop procedures, suggesting improvements to enhance efficiency. Administer daily processing related to EMIR, MIFID II, and SFTR reporting, including data uploads and counterparty details management. Manage exceptions in DTCC for SFTR and EMIR, ensuring key controls are followed. Prepare end-of-day dashboards and perform daily reconciliations to ensure reporting accuracy. Run lapsed LEI reports and communicate with relevant stakeholders for timely action. Assist in User Acceptance Testing (UAT) and contribute to system enhancement projects. Collaborate with internal teams, including Compliance, Risk Management, and IT, to resolve issues swiftly. Maintain effective communication within the team and with external parties, fostering a customer-centric culture. Required Skills and Qualifications: Previous experience in a reporting environment, with knowledge of EMIR, MIFID II, and SFTR preferred but not essential. Proficient in Excel, with the ability to manipulate and analyse financial data. Strong communication skills, capable of engaging with stakeholders at all levels. Self-motivated, energetic, and adaptable to changing priorities. Experience in User Acceptance Testing (UAT). A Level education or equivalent qualifications. Why Join Us? This is an exciting opportunity to play a key role in a dynamic and supportive team environment. You will not only enhance your skills in trade and transaction reporting but also contribute to the operational excellence of our client's organisation. If you're looking for a challenging position that promises growth and development, we want to hear from you! Join our client and be a part of a team that values accuracy, efficiency, and collaboration. Your contributions will directly impact the organisation's success in meeting its regulatory obligations. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jan 03, 2026
Contractor
Job Advertisement: Administrator Location: Harbour Exchange, London Duration: 6 - 9 Months (Potential for extension) Working Pattern: Full Time Our client, a leading organisation in the finance sector, is seeking a dedicated and detail-oriented Administrator to join their Trade and Transaction Reporting (TTR) team. This role is pivotal in ensuring the accurate and timely completion of daily reporting tasks in compliance with EMIR, MIFID II, and SFTR regulations. Key Responsibilities: Ensure BAU tasks are completed accurately and on time, adhering to operational procedures. Proactively maintain and review desktop procedures, suggesting improvements to enhance efficiency. Administer daily processing related to EMIR, MIFID II, and SFTR reporting, including data uploads and counterparty details management. Manage exceptions in DTCC for SFTR and EMIR, ensuring key controls are followed. Prepare end-of-day dashboards and perform daily reconciliations to ensure reporting accuracy. Run lapsed LEI reports and communicate with relevant stakeholders for timely action. Assist in User Acceptance Testing (UAT) and contribute to system enhancement projects. Collaborate with internal teams, including Compliance, Risk Management, and IT, to resolve issues swiftly. Maintain effective communication within the team and with external parties, fostering a customer-centric culture. Required Skills and Qualifications: Previous experience in a reporting environment, with knowledge of EMIR, MIFID II, and SFTR preferred but not essential. Proficient in Excel, with the ability to manipulate and analyse financial data. Strong communication skills, capable of engaging with stakeholders at all levels. Self-motivated, energetic, and adaptable to changing priorities. Experience in User Acceptance Testing (UAT). A Level education or equivalent qualifications. Why Join Us? This is an exciting opportunity to play a key role in a dynamic and supportive team environment. You will not only enhance your skills in trade and transaction reporting but also contribute to the operational excellence of our client's organisation. If you're looking for a challenging position that promises growth and development, we want to hear from you! Join our client and be a part of a team that values accuracy, efficiency, and collaboration. Your contributions will directly impact the organisation's success in meeting its regulatory obligations. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Jan 02, 2026
Full time
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Jan 02, 2026
Full time
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Retrofit Coordinator - Manchester PAS 2035 Building Surveying Consultancy I'm currently working with a well-established multidisciplinary consultancy that's investing heavily in the growth of its retrofit capability in Manchester. They're now looking to appoint a Retrofit Coordinator who can play a key role in shaping and delivering this service. This is a strong opportunity for someone who wants to be more than just a box-ticker. You'll be trusted to take ownership of retrofit delivery, influence design decisions, and act as the technical lead on PAS 2035 compliance across projects. The Opportunity You'll be responsible for managing retrofit projects from assessment through to delivery, ensuring quality, compliance, and consistency throughout. The role offers a genuine mix of technical work, client interaction, and collaboration with internal and external design teams. There's also a clear opportunity here to help develop processes, contribute to CPD and knowledge sharing, and have a real say in how this service evolves locally. Key Responsibilities Leading PAS 2035 compliance, with a solid understanding of PAS 2030 Managing retrofit projects from assessment through to completion Reviewing and quality-checking Retrofit Assessments and Designs Advising on improvement measures and additional survey requirements Undertaking desktop analysis and site visits, producing clear technical reports Identifying thermal bridges and modelling improvements using SAP Working closely with design teams and key project stakeholders Attending project meetings and supporting CPD initiatives Contributing to research, marketing, and internal knowledge sharing Delivering a consistently high standard of client care About You BSc (Hons) in Building SurveyingLevel 5 Diploma in Retrofit Coordination and Risk Assessment Level 3 Award in Energy Efficiency and Retrofit of Traditional Buildings Strong technical understanding of retrofit standards and risk assessment Confident communicator with a professional, client-focused approach Comfortable managing multiple stakeholders and deadlines Desirable MRICS (Chartered Building Surveyor) Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Jan 01, 2026
Full time
Retrofit Coordinator - Manchester PAS 2035 Building Surveying Consultancy I'm currently working with a well-established multidisciplinary consultancy that's investing heavily in the growth of its retrofit capability in Manchester. They're now looking to appoint a Retrofit Coordinator who can play a key role in shaping and delivering this service. This is a strong opportunity for someone who wants to be more than just a box-ticker. You'll be trusted to take ownership of retrofit delivery, influence design decisions, and act as the technical lead on PAS 2035 compliance across projects. The Opportunity You'll be responsible for managing retrofit projects from assessment through to delivery, ensuring quality, compliance, and consistency throughout. The role offers a genuine mix of technical work, client interaction, and collaboration with internal and external design teams. There's also a clear opportunity here to help develop processes, contribute to CPD and knowledge sharing, and have a real say in how this service evolves locally. Key Responsibilities Leading PAS 2035 compliance, with a solid understanding of PAS 2030 Managing retrofit projects from assessment through to completion Reviewing and quality-checking Retrofit Assessments and Designs Advising on improvement measures and additional survey requirements Undertaking desktop analysis and site visits, producing clear technical reports Identifying thermal bridges and modelling improvements using SAP Working closely with design teams and key project stakeholders Attending project meetings and supporting CPD initiatives Contributing to research, marketing, and internal knowledge sharing Delivering a consistently high standard of client care About You BSc (Hons) in Building SurveyingLevel 5 Diploma in Retrofit Coordination and Risk Assessment Level 3 Award in Energy Efficiency and Retrofit of Traditional Buildings Strong technical understanding of retrofit standards and risk assessment Confident communicator with a professional, client-focused approach Comfortable managing multiple stakeholders and deadlines Desirable MRICS (Chartered Building Surveyor) Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
C.I. Manager Job Type: Full Time (37 hours per week). Fixed term contract for 12 months. Location : Flexible / Huddersfield Salary : £35,000 - £38,000 per annum Reports to: Brand Transformation Overview of our Design Workstream Principle specialises in helping our clients to create, shape, plan and implement their brand, Corporate and Visual Identities around the world. We work across multiple different sectors, including Retail, Automotive, Banking, Healthcare, Transportation and Corporate office / workplace. We are a global business and as such we work with our clients to run rollout programmes of activity, wherever they may be based, around the world. Our in-house design management capability is a fundamental workstream of our Programme Management and Implementation infrastructure as well as bring intrinsically linked to our creative design consultancy business. Role: This role is to work directly with an automotive client to support them with creating, developing, and articulating their corporate and visual identity standards across their wider business stakeholders to provide them with deliverable design solutions and a consistent look and feel to their network of facilities. The role is UK based, but it will support a Global rollout programme of work. Key Responsibilities: Responsible for the quality of the Corporate and Visual Identity guidelines and how they are applied across all projects within the portfolio. Ensures that the content and requirements of the Corporate and Visual Identity guidelines are of a consistent quality. Support the development of any updates to the Corporate and Visual Identity manual. Provide architectural guidance to all current and upcoming projects, so that all projects comply with the Corporate and Visual Identity guidelines. Support and guide on the design intent pack process and manage the approvals process. Provide recommendations on architectural drawings & design schemes. Leads the communications between the client requirements and the design teams in each work-stream. Acts as the point of escalation for design decisions that are outside of the normal design guidance. Makes suggestions for value engineering, or better design solutions that enables improvements in time, cost & quality of installations. Develop and maintain a tracking system for the projects & drawings reviewed. Support the training of all third-party architects in the core principles of the Corporate and Visual Identity concept to ensure consistent application globally Managing enquiries and responses to Corporate and Visual Identity related questions and queries. Provide guidance on the approval of facility plans and advise on potential variations from the standards. Management of the local variation governance process. Processing and uploading project documentation / drawing reviews to the portal. Liaise with key regional and market stakeholders to provide support in the implementation of the programme. Facilitate communication between the key design, supplier and dealer points of contact. Oversee and support any product development with the approved supply chain. Collate and review technical drawings from the supply chain. Manage compliance of facility plans, advising globally and locally where appropriate gateways and processes are not being followed. Conduct or coordinate desktop compliance reviews, comprehensively reviewing sites and recording compliance data, making recommendations to the region for improvement. Update and maintenance of data management portal, supporting the reporting process. Obtain Retailer facility cost from completed projects (where possible). Collate and maintain information on CI costing elements (where possible). Ensure collation of high-resolution photographs for each completed facility, ensuring they are shared and saved on the management information system. Work on ad-hoc projects as required. Knowledge, Skills & Attributes: Essential Client Focussed, with excellent client management skills. Flexible approach. Willing to travel, including outside of the UK as required. Strong attention to detail with relevant experience preferable. Excellent organisational skills, focused and the ability to multi-task, prioritise projects and meet deadlines in an ever changing, fast paced environment. Desirable Proficient in design software, such as 2D AutoCAD, Photoshop, In Design, Sketch Up. Experience in commercial space planning. To Apply If you feel you are a suitable candidate and would like to work for Principle Global, please do not hesitate to apply.
Jan 01, 2026
Full time
C.I. Manager Job Type: Full Time (37 hours per week). Fixed term contract for 12 months. Location : Flexible / Huddersfield Salary : £35,000 - £38,000 per annum Reports to: Brand Transformation Overview of our Design Workstream Principle specialises in helping our clients to create, shape, plan and implement their brand, Corporate and Visual Identities around the world. We work across multiple different sectors, including Retail, Automotive, Banking, Healthcare, Transportation and Corporate office / workplace. We are a global business and as such we work with our clients to run rollout programmes of activity, wherever they may be based, around the world. Our in-house design management capability is a fundamental workstream of our Programme Management and Implementation infrastructure as well as bring intrinsically linked to our creative design consultancy business. Role: This role is to work directly with an automotive client to support them with creating, developing, and articulating their corporate and visual identity standards across their wider business stakeholders to provide them with deliverable design solutions and a consistent look and feel to their network of facilities. The role is UK based, but it will support a Global rollout programme of work. Key Responsibilities: Responsible for the quality of the Corporate and Visual Identity guidelines and how they are applied across all projects within the portfolio. Ensures that the content and requirements of the Corporate and Visual Identity guidelines are of a consistent quality. Support the development of any updates to the Corporate and Visual Identity manual. Provide architectural guidance to all current and upcoming projects, so that all projects comply with the Corporate and Visual Identity guidelines. Support and guide on the design intent pack process and manage the approvals process. Provide recommendations on architectural drawings & design schemes. Leads the communications between the client requirements and the design teams in each work-stream. Acts as the point of escalation for design decisions that are outside of the normal design guidance. Makes suggestions for value engineering, or better design solutions that enables improvements in time, cost & quality of installations. Develop and maintain a tracking system for the projects & drawings reviewed. Support the training of all third-party architects in the core principles of the Corporate and Visual Identity concept to ensure consistent application globally Managing enquiries and responses to Corporate and Visual Identity related questions and queries. Provide guidance on the approval of facility plans and advise on potential variations from the standards. Management of the local variation governance process. Processing and uploading project documentation / drawing reviews to the portal. Liaise with key regional and market stakeholders to provide support in the implementation of the programme. Facilitate communication between the key design, supplier and dealer points of contact. Oversee and support any product development with the approved supply chain. Collate and review technical drawings from the supply chain. Manage compliance of facility plans, advising globally and locally where appropriate gateways and processes are not being followed. Conduct or coordinate desktop compliance reviews, comprehensively reviewing sites and recording compliance data, making recommendations to the region for improvement. Update and maintenance of data management portal, supporting the reporting process. Obtain Retailer facility cost from completed projects (where possible). Collate and maintain information on CI costing elements (where possible). Ensure collation of high-resolution photographs for each completed facility, ensuring they are shared and saved on the management information system. Work on ad-hoc projects as required. Knowledge, Skills & Attributes: Essential Client Focussed, with excellent client management skills. Flexible approach. Willing to travel, including outside of the UK as required. Strong attention to detail with relevant experience preferable. Excellent organisational skills, focused and the ability to multi-task, prioritise projects and meet deadlines in an ever changing, fast paced environment. Desirable Proficient in design software, such as 2D AutoCAD, Photoshop, In Design, Sketch Up. Experience in commercial space planning. To Apply If you feel you are a suitable candidate and would like to work for Principle Global, please do not hesitate to apply.
Senior Geo-Environmental Consultant Reference: BY(phone number removed) Location: Crawley Salary: 32,000 - 42,000 This is a brilliant opportunity for an enthusiastic Geo-Environmental Consultant to join an expanding team of Ground Investigation specialists on a range of projects around the South East. You'll be joining only a handful of others on the team on a variety of site investigation projects, allowing for focussed career progression and varied projects. This is an excellent position to develop your career. This Senior Geo-Environmental Consultant role offers: A competitive salary ( 32,000 - 42,000). Enhanced company pension. Excellent benefits. Company car provided. Support to chartership. Opportunity to lead a team, develop skills and network. The successful applicant will be involved in a range of projects, carrying out Phase I desktop studies and Phase II investigations, overseeing site investigations, mentoring junior team members, reviewing factual and interpretive reports and contributing to bidding & tendering. This Geo-Environmental Consultant role requires: Extensive experience in the Geo-Environmental/Geotechnical industry. A degree in geology, geotechnical engineering, environmental engineering, geoscience (or a similar relevant subject). Commutable to Crawley, and willing to travel for work. Full UK driving licence. A full right to work in the UK. If you are interested in this or other roles Engineering/Remediation roles please do not hesitate to contact Beth Young on (url removed) or call (phone number removed). We have many more vacancies available on our website. Please refer to (url removed). This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
Jan 01, 2026
Full time
Senior Geo-Environmental Consultant Reference: BY(phone number removed) Location: Crawley Salary: 32,000 - 42,000 This is a brilliant opportunity for an enthusiastic Geo-Environmental Consultant to join an expanding team of Ground Investigation specialists on a range of projects around the South East. You'll be joining only a handful of others on the team on a variety of site investigation projects, allowing for focussed career progression and varied projects. This is an excellent position to develop your career. This Senior Geo-Environmental Consultant role offers: A competitive salary ( 32,000 - 42,000). Enhanced company pension. Excellent benefits. Company car provided. Support to chartership. Opportunity to lead a team, develop skills and network. The successful applicant will be involved in a range of projects, carrying out Phase I desktop studies and Phase II investigations, overseeing site investigations, mentoring junior team members, reviewing factual and interpretive reports and contributing to bidding & tendering. This Geo-Environmental Consultant role requires: Extensive experience in the Geo-Environmental/Geotechnical industry. A degree in geology, geotechnical engineering, environmental engineering, geoscience (or a similar relevant subject). Commutable to Crawley, and willing to travel for work. Full UK driving licence. A full right to work in the UK. If you are interested in this or other roles Engineering/Remediation roles please do not hesitate to contact Beth Young on (url removed) or call (phone number removed). We have many more vacancies available on our website. Please refer to (url removed). This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position.
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Jan 01, 2026
Full time
Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. Ability to identify and explain how the business can exploit technology and data solutions to improve the colleague experience, colleague engagement and organisational efficiency. Ability to drive service improvements through process optimisation and automation What's involved: You'll own the technical delivery and configuration of end-user platforms (Intune, AVD, M365, Autopilot, SCCM, etc.). You'll lead the engineering lifecycle for all digital workspace platforms-build, release, test, and support-adopting CI/CD and infrastructure-as-code principles. You'll own and drive the joiners, movers, and leavers (JML) process, embedding automation to reduce manual effort while ensuring assurance, efficiency, and continuous process maturity.Implement automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI APIs) into workspace tools and processes to enhance digital workflows and employee interactions. You'll use AI/ML techniques to build predictive maintenance models for device and application health. You'll support the definition of architecture for AI-enhanced service desk automation, including copilots, bots, and intelligent knowledge management. You'll implement and fine-tune Digital Experience Monitoring (DEM) tools to measure system health, device usage, and performance. You'll analyse telemetry to deliver proactive and contextual UX enhancements at both system and user levels. You'll build dashboards and analytics pipelines to track performance, adoption, and satisfaction KPIs using platforms like Power BI and Azure Monitor. You'll own the roadmap, release pipeline, and technical backlog for digital workspace platforms. You'll collaborate with security teams to ensure compliance and governance (data residency, encryption, Zero Trust principles). You'll manage versioning, lifecycle, and upgrades for M365, collaboration platforms, and mobile device management systems. You'll design, implement, and manage end-user computing (EUC) environments using Microsoft Intune, Autopilot, and Configuration Manager (SCCM), ensuring secure device provisioning, policy enforcement, and compliance at scale. You'll optimise device performance and user experience by deploying Microsoft Endpoint Analytics, configuring proactive remediation scripts, and maintaining standardized security baselines via Intune Security Policies and Group Policy Objects (GPO). You'll enforce regulatory and organisational compliance by integrating Microsoft Defender for Endpoint, BitLocker encryption, Conditional Access policies, and Azure AD compliance configurations across all managed devices. You'll automate the full device lifecycle using Windows Autopilot, Azure Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application owners to design scalable, secure workspace solutions. You'll act as a technical advisor in projects involving infrastructure change, network upgrades, or security policy shifts that impact workspace delivery. You'll support vendor evaluation, PoCs, and onboarding from a deep technical perspective, including hands-on testing and security assessments. You'll ensure all incidents, request, programs, audit actions, vulnerabilities, are resolved within SLA. You'll support the 365/24/7 on-call to manage incidents, security alerts, and escalations as required. You'll oversee day-to-day team delivery and ensure both BAU and strategic changes are delivered effectively on time, and within budget. You'll manage teams, perform 121s, mentoring and development You'll lead and drive forward the Digital Workpsace teams transformation of digital capabilities You'll ensure core processes, audit, attestations, control testing, and joiner-mover-leaver workflows-are continually improved and matured using automation and AI. You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You'll act as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time management and organisation skills. Passion for delivering an excellent coaching experience. Works effectively across business functions, IT teams, and vendors. Ability to drive service improvements through process optimization and automation. Ability to align digital workspace initiatives with long-term business and technology strategies. . click apply for full job details
Job Description: # Product Owner - Uniware UKUniware Systems Limited is a division of Vesta Software Group (an operating group of Constellation Software Inc.) and is a UK market leader established in 1993, providing EPoS and Payment solutions. This includes cashless catering via Upay.co.uk, customer present and online payment solutions. Clients include Motorway Services, Universities (including many Colleges from the University of Oxford and University of Cambridge, and King's and Imperial Colleges London), Financial Service Companies and Banks, Law firms and many other Blue-Chip businesses across the UK. Uniware Systems works with all business types in the catering and retail sectors, and services clients through re-sellers in Ireland & Malaysia.We continuously challenge our software development team to extend and enhance an extensive portfolio of desktop and web-based products in an exciting and rewarding environment.The PositionWorking as part of a technical creative team you will be reporting to the Technical Director, this pivotal role will ensure the delivery of high quality software solutions that meet the expectations of customers and enable the business to achieve its growth demands. Whilst a knowledge of the software development process is useful, this role primarily requires the ability to understand customers business requirements and business context. Over time you will need to develop a good understanding of the software functionality allowing you to recommend solutions either through adaptation of existing software functions or the development of new features and modules.Job Purpose Ensure the delivery of high quality software solutions that meets customer expectations and enables the business to achieve its growth demands. Manage all aspects of the prioritisation and design of allocated products to ensure development efforts meet the commercial demands of the business. Coordinate the release of allocated products through a robust quality and learning program including internal testing, documentation, training, installation, customer testing and release to market through the appropriate service and sales teams.In addition to creative flair, this post requires you to have solid communication and articulation skills as well as the ability to multi-task. You should be comfortable meeting with customers and making presentations of software functionality.Job Responsibilities Provide the link between all internal and external customers, including any third party regarding business requirements and software functionality, throughout the release lifecycle, from inception to General Release. Gather and prioritise requirements from all stakeholders including customers and internal teams. Determine and assess feasibility and risk of requirements. Translate requirements into appropriate documentation and communications that can be shared across the business and with customers throughout the product lifecycle. This may be written specifications or more usually by creating a series of development requests using Atlassian Jira. Analyse and document system functional processes as part of any projects or change requests. • Facilitate workshops, interviews and product walkthroughs with customers, prospects and stakeholders. Ensure that the release meets deadlines and requirements. Be an expert with respect to the competition. Attend development planning and review meetings as needed, either on-site or web based as appropriate. Manage and support Early Adopter customers, all stakeholders and third party partners regarding business requirements and software functionality. Undertake functional quality assurance on products. Handle customer and staff enquiries, e.g. escalated Helpdesk Cases, and ensure software fault resolution is factored into work prioritisation for Sprint Planning Support the management of items in the development queue on internal systems. Assist with the installation of Uniware's products into the customers test environments for testing. Produce documentation that supports the installation, training and support of Uniware products and 3rd party software. Contribute to the Helpdesk Knowledgebase for new and existing software features Ensure sales and marketing teams have collateral for a successful product launch. Contribute to maintaining Uniware's ISO standards through documenting procedures and participating in ISO audits, providing auditors with evidence procedures are adhered toJob Qualifications Experience in a similar product design role, preferably in an agile working methodology, is desirable The role requires a high intelligence level, you would need to demonstrate this with a good record of educational achievement. Educated to degree level or equivalent qualification in Computer Science or Graphic Design, or similar subject area is desirable. High level of accuracy and fluency in written and spoken English as there is a great deal of communication in the role. Certified Scrum Product Owner is useful but not mandatory. The opportunity to attain this qualification will be provided if the successful candidate does not hold this.Knowledge and skills Be able to build relationships and work effectively with others at all levels across the business in person, by phone and on email, including proven experience interacting directly with end users. Experience of working in a software development environment. Any experience of software design e.g. UX/UI is desirable Proven ability to multi task, and manage conflicting priorities in a pressurised environment. Demonstrable evidence of analysing and documenting complex business processes. Be results orientated with excellent communication and interpersonal skills. Proficiency in Microsoft Products, Word, Powerpoint, Excel is essentialPerson Characteristics The successful candidate will be quality conscious in all aspects of their work. The individual should be a 'finisher' and have the drive to push projects and work through to completion. To be a detail person - notice faults quickly. The individual should be commercially aware and to be able to make development decisions based on commercial viability and risk. The individual must be able to work and thrive in a high pressure environment working with diverse individuals and opinions. The successful candidate will be self-motivated and need minimal guidance on a given task. The successful candidate must have an organised approach to work and have good time management skills. The individual must be able to take both praise and criticism and to react positively to differing opinions or suggestions. The individual should be confident and able to form good relationships with the various internal and external stakeholders in software development Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section
Jan 01, 2026
Full time
Job Description: # Product Owner - Uniware UKUniware Systems Limited is a division of Vesta Software Group (an operating group of Constellation Software Inc.) and is a UK market leader established in 1993, providing EPoS and Payment solutions. This includes cashless catering via Upay.co.uk, customer present and online payment solutions. Clients include Motorway Services, Universities (including many Colleges from the University of Oxford and University of Cambridge, and King's and Imperial Colleges London), Financial Service Companies and Banks, Law firms and many other Blue-Chip businesses across the UK. Uniware Systems works with all business types in the catering and retail sectors, and services clients through re-sellers in Ireland & Malaysia.We continuously challenge our software development team to extend and enhance an extensive portfolio of desktop and web-based products in an exciting and rewarding environment.The PositionWorking as part of a technical creative team you will be reporting to the Technical Director, this pivotal role will ensure the delivery of high quality software solutions that meet the expectations of customers and enable the business to achieve its growth demands. Whilst a knowledge of the software development process is useful, this role primarily requires the ability to understand customers business requirements and business context. Over time you will need to develop a good understanding of the software functionality allowing you to recommend solutions either through adaptation of existing software functions or the development of new features and modules.Job Purpose Ensure the delivery of high quality software solutions that meets customer expectations and enables the business to achieve its growth demands. Manage all aspects of the prioritisation and design of allocated products to ensure development efforts meet the commercial demands of the business. Coordinate the release of allocated products through a robust quality and learning program including internal testing, documentation, training, installation, customer testing and release to market through the appropriate service and sales teams.In addition to creative flair, this post requires you to have solid communication and articulation skills as well as the ability to multi-task. You should be comfortable meeting with customers and making presentations of software functionality.Job Responsibilities Provide the link between all internal and external customers, including any third party regarding business requirements and software functionality, throughout the release lifecycle, from inception to General Release. Gather and prioritise requirements from all stakeholders including customers and internal teams. Determine and assess feasibility and risk of requirements. Translate requirements into appropriate documentation and communications that can be shared across the business and with customers throughout the product lifecycle. This may be written specifications or more usually by creating a series of development requests using Atlassian Jira. Analyse and document system functional processes as part of any projects or change requests. • Facilitate workshops, interviews and product walkthroughs with customers, prospects and stakeholders. Ensure that the release meets deadlines and requirements. Be an expert with respect to the competition. Attend development planning and review meetings as needed, either on-site or web based as appropriate. Manage and support Early Adopter customers, all stakeholders and third party partners regarding business requirements and software functionality. Undertake functional quality assurance on products. Handle customer and staff enquiries, e.g. escalated Helpdesk Cases, and ensure software fault resolution is factored into work prioritisation for Sprint Planning Support the management of items in the development queue on internal systems. Assist with the installation of Uniware's products into the customers test environments for testing. Produce documentation that supports the installation, training and support of Uniware products and 3rd party software. Contribute to the Helpdesk Knowledgebase for new and existing software features Ensure sales and marketing teams have collateral for a successful product launch. Contribute to maintaining Uniware's ISO standards through documenting procedures and participating in ISO audits, providing auditors with evidence procedures are adhered toJob Qualifications Experience in a similar product design role, preferably in an agile working methodology, is desirable The role requires a high intelligence level, you would need to demonstrate this with a good record of educational achievement. Educated to degree level or equivalent qualification in Computer Science or Graphic Design, or similar subject area is desirable. High level of accuracy and fluency in written and spoken English as there is a great deal of communication in the role. Certified Scrum Product Owner is useful but not mandatory. The opportunity to attain this qualification will be provided if the successful candidate does not hold this.Knowledge and skills Be able to build relationships and work effectively with others at all levels across the business in person, by phone and on email, including proven experience interacting directly with end users. Experience of working in a software development environment. Any experience of software design e.g. UX/UI is desirable Proven ability to multi task, and manage conflicting priorities in a pressurised environment. Demonstrable evidence of analysing and documenting complex business processes. Be results orientated with excellent communication and interpersonal skills. Proficiency in Microsoft Products, Word, Powerpoint, Excel is essentialPerson Characteristics The successful candidate will be quality conscious in all aspects of their work. The individual should be a 'finisher' and have the drive to push projects and work through to completion. To be a detail person - notice faults quickly. The individual should be commercially aware and to be able to make development decisions based on commercial viability and risk. The individual must be able to work and thrive in a high pressure environment working with diverse individuals and opinions. The successful candidate will be self-motivated and need minimal guidance on a given task. The successful candidate must have an organised approach to work and have good time management skills. The individual must be able to take both praise and criticism and to react positively to differing opinions or suggestions. The individual should be confident and able to form good relationships with the various internal and external stakeholders in software development Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section
Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.
Jan 01, 2026
Full time
Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.
Location: St Ives, Cambridgeshire, PE27 4AA Company Espria is a leading, independent provider of IT Managed Services and Digital Transformation Solutions toUKbusinesses. Our principal aim is to offer unparalleled service alongside a broad range of sustainable, digital solutions to meet our customers' needs. At Espria, we believe the secret to our success lies with our people: we invest in training and development, we act with integrity and respect, and build long-lasting relationships with our clients, our colleagues and our partners. Espria are proud to be Carbon Neutral and we are aiming to be Carbon Neutral Plus by 2030. We are looking for ambitious, articulate individuals who are eager to progress. We will give you extensive training, steep you in high-level product knowledge on the various technology solutions we provide and equip you with the tools needed to succeed. Does this sound like the sort of business you would like to join and develop in? What Espria gives to you Great team atmosphere Professional Development - Support for certification and career growth opportunities 23 days holiday plus bank holidays and your birthday Death in Service Insurance Light, spacious modern offices Pension - Salary Sacrifice pension scheme with a 3% company contribution on qualified earnings Private Medical Cover - Bupa coverage via Salary Sacrifice Opportunity to join Electric Car Scheme - Salary Sacrifice for environmentally friendly commuting Flexible Work Options - Hybrid role with 2-3 days per week in our St. Ives, Cambridge office. What we're looking for Must-haves Experience working for an MSP or fast-paced IT service desk environment Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Basic understanding of networking concepts (e.g., DNS, DHCP, VPN) Familiarity with Windows operating systems and common desktop support tasks Excellent communication skills with a customer-first mindset Ability to work under pressure and manage multiple priorities Strong problem-solving skills and a willingness to learn and manage competing priorities. Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) Knowledge of RMM tools for device monitoring and remote support ITIL Foundation certification or awareness of ITIL principles Microsoft Fundamentals certifications: SC-900: Microsoft Security, Compliance & Identity Fundamentals If you are ready to start your career at Espria, then apply today. Join a team that's shaping the future of IT. Explore opportunities in cloud, cybersecurity and more. Get in touch to start your career journey today.
Jan 01, 2026
Full time
Location: St Ives, Cambridgeshire, PE27 4AA Company Espria is a leading, independent provider of IT Managed Services and Digital Transformation Solutions toUKbusinesses. Our principal aim is to offer unparalleled service alongside a broad range of sustainable, digital solutions to meet our customers' needs. At Espria, we believe the secret to our success lies with our people: we invest in training and development, we act with integrity and respect, and build long-lasting relationships with our clients, our colleagues and our partners. Espria are proud to be Carbon Neutral and we are aiming to be Carbon Neutral Plus by 2030. We are looking for ambitious, articulate individuals who are eager to progress. We will give you extensive training, steep you in high-level product knowledge on the various technology solutions we provide and equip you with the tools needed to succeed. Does this sound like the sort of business you would like to join and develop in? What Espria gives to you Great team atmosphere Professional Development - Support for certification and career growth opportunities 23 days holiday plus bank holidays and your birthday Death in Service Insurance Light, spacious modern offices Pension - Salary Sacrifice pension scheme with a 3% company contribution on qualified earnings Private Medical Cover - Bupa coverage via Salary Sacrifice Opportunity to join Electric Car Scheme - Salary Sacrifice for environmentally friendly commuting Flexible Work Options - Hybrid role with 2-3 days per week in our St. Ives, Cambridge office. What we're looking for Must-haves Experience working for an MSP or fast-paced IT service desk environment Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Basic understanding of networking concepts (e.g., DNS, DHCP, VPN) Familiarity with Windows operating systems and common desktop support tasks Excellent communication skills with a customer-first mindset Ability to work under pressure and manage multiple priorities Strong problem-solving skills and a willingness to learn and manage competing priorities. Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) Knowledge of RMM tools for device monitoring and remote support ITIL Foundation certification or awareness of ITIL principles Microsoft Fundamentals certifications: SC-900: Microsoft Security, Compliance & Identity Fundamentals If you are ready to start your career at Espria, then apply today. Join a team that's shaping the future of IT. Explore opportunities in cloud, cybersecurity and more. Get in touch to start your career journey today.
Job Title Senior Software Engineer: Backend/Java Spring Boot Job Description Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.We work in cross-functional teams and are laser-focused on increasing the number of active clients we serve to drive sustainable growth.# Your team We are IG UK's Crypto Product Engineering team, building the company's strategic priority for the UK market. Our mission is to deliver a secure, scalable, and high-performing crypto trading platform, ready for launch in 2025. # Your role in the Team's Success As a Senior Backend Engineer, you will be at the core of building and running IG's new crypto offering. You'll design and implement high-performance, cloud-native backend services, while owning key DevOps responsibilities to ensure our systems are robust, observable, and secure. You will be trusted to move fast, solve complex problems, and take full ownership from code to production. # What you'll do Design, build, and maintain cloud-native backend services in Java (Spring Boot WebFlux/MVC). Own and improve CI/CD pipelines (GitLab CI, Docker, Kubernetes on AWS EKS). Implement and maintain observability, monitoring, and alerting (Grafana, Splunk, OTEL). Collaborate closely with Product, Design, and Frontend teams to deliver business-critical features. Drive technical excellence in performance, scalability, and security, especially in a crypto/fintech context. Troubleshoot and resolve production incidents with a proactive, ownership mindset.# What you'll need for this role Strong backend engineering skills in Java (Spring Boot, REST/gRPC, Postgres, Redis). Proven experience running production workloads on Kubernetes (AWS EKS preferred). Solid knowledge of DevOps practices, including CI/CD pipelines, infrastructure-as-code (Terraform), and container orchestration. Experience with observability tooling and performance troubleshooting in distributed systems. Security-first mindset, with understanding of secure coding and deployment practices. Proactive problem-solver with the ability to work independently and collaboratively in a high-performance team.# How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedbackWe believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach .# The Perks Your growth fuels our success!Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Competitive salary Flexible Benefits Package on top of your salary (12%) Private medical cover for you and your family Life insurance Contribution to gym memberships 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total The option to buy or sell holiday days. Unlimited access to the LinkedIn Learning Platform A comprehensive global and local onboarding process Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture Option to participate and create ESG initiatives based on IG Brighter Future Fund Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parentsLearn more about the Perks ! Join us for this exciting journey. # Apply now! Number of openings 1
Jan 01, 2026
Full time
Job Title Senior Software Engineer: Backend/Java Spring Boot Job Description Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.We work in cross-functional teams and are laser-focused on increasing the number of active clients we serve to drive sustainable growth.# Your team We are IG UK's Crypto Product Engineering team, building the company's strategic priority for the UK market. Our mission is to deliver a secure, scalable, and high-performing crypto trading platform, ready for launch in 2025. # Your role in the Team's Success As a Senior Backend Engineer, you will be at the core of building and running IG's new crypto offering. You'll design and implement high-performance, cloud-native backend services, while owning key DevOps responsibilities to ensure our systems are robust, observable, and secure. You will be trusted to move fast, solve complex problems, and take full ownership from code to production. # What you'll do Design, build, and maintain cloud-native backend services in Java (Spring Boot WebFlux/MVC). Own and improve CI/CD pipelines (GitLab CI, Docker, Kubernetes on AWS EKS). Implement and maintain observability, monitoring, and alerting (Grafana, Splunk, OTEL). Collaborate closely with Product, Design, and Frontend teams to deliver business-critical features. Drive technical excellence in performance, scalability, and security, especially in a crypto/fintech context. Troubleshoot and resolve production incidents with a proactive, ownership mindset.# What you'll need for this role Strong backend engineering skills in Java (Spring Boot, REST/gRPC, Postgres, Redis). Proven experience running production workloads on Kubernetes (AWS EKS preferred). Solid knowledge of DevOps practices, including CI/CD pipelines, infrastructure-as-code (Terraform), and container orchestration. Experience with observability tooling and performance troubleshooting in distributed systems. Security-first mindset, with understanding of secure coding and deployment practices. Proactive problem-solver with the ability to work independently and collaboratively in a high-performance team.# How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise client's needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedbackWe believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach .# The Perks Your growth fuels our success!Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Competitive salary Flexible Benefits Package on top of your salary (12%) Private medical cover for you and your family Life insurance Contribution to gym memberships 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total The option to buy or sell holiday days. Unlimited access to the LinkedIn Learning Platform A comprehensive global and local onboarding process Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture Option to participate and create ESG initiatives based on IG Brighter Future Fund Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parentsLearn more about the Perks ! Join us for this exciting journey. # Apply now! Number of openings 1
Overview Duration: 12-month fixed-term staff contract (not freelance), with a strong potential for conversion to a permanent role. Location: This role is based in our office located in Hammersmith, London + 1 day remote work per week. Assala Energy is a dynamic Oil and Gas Exploration and Production company committed to the sustainable development of its assets in Gabon. We value a collaborative approach, promote diversity, and prioritize safety and integrity in all our operations. We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Qualifications & Experience: Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Key Responsibilities Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls, and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon / Citrix / OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Global Operations & Strategy Collaborate with international teams to ensure the seamless delivery of IT services to all global employees. Address the challenges of a distributed workforce, utilising technologies like SCCM CMG, and VDI for remote access and device provisioning. Navigate the complexities of regional IT regulations and data sovereignty requirements (e.g., GDPR). Contribute to the development of the global IT roadmap and strategy, identifying opportunities for innovation and improvement. Manage relationships with third-party vendors and service providers across different regions. Leadership & Mentoring Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Create and maintain comprehensive documentation for infrastructure, systems, and procedures within our knowledge base to ensure accurate and up-to-date information. Lead by example in promoting best practices for IT security, service management (ITIL), and project management. Disclaimer: No changes to the original role description beyond formatting and clarity. Expertise & Technologies Expertise in the Microsoft Stack: In-depth knowledge of Active Directory, Group Policy Objects (GPOs), DNS, NPS (Radius), Certificate Authorities (CA), and SMTP relays. Strong scripting and automation skills using PowerShell. Cloud Technologies: Proven hands-on experience with Microsoft Azure (IaaS & PaaS, E5). Strong understanding of Entra ID (formerly Azure AD) for identity and access management. Experience with cloud-based device management, including Azure MDM and Windows Autopilot. System Centre Configuration Manager (SCCM): Proficient in managing a complex SCCM environment, including Distribution Points (DPs), and Primary and Secondary sites over slow WAN links. Demonstrable experience with Cloud Management Gateway (CMG) configuration and Azure integration. Skilled in application packaging and deploying software, updates, and operating systems. Ability to troubleshoot and ensure replication between all sites is working as expected. Virtualisation & VDI: Deep technical knowledge of VMware environments, including vSphere, vCenter, and ESXi host management. Commercial experience with at least one central VDI platform: VMware Horizon, Citrix, or OLVM. Hardware Experience: Hands-on experience with enterprise server and storage hardware from HPE and Dell. Experience managing and maintaining physical tape libraries. Familiarity with managing a diverse estate of endpoint devices (Laptops/Desktops) from Dell, HPE, and Lenovo. Networking & Monitoring: Solid understanding of networking principles (TCP/IP, VLANs) and exposure to routing protocols such as OSPF. Experience using monitoring tools, specifically Zabbix. Security & Asset Management: Direct experience with vulnerability management and patch management processes, working with security teams to ensure compliance. Proficiency in using asset discovery and management tools such as Lansweeper. Server Operating Systems & Backups: Strong knowledge of various Linux distributions (CentOS, Red Hat, Ubuntu). Expertise in managing enterprise backup solutions, specifically Veeam Backup & Replication. Qualifications & Experience Experience in ServiceNow administration and/or development would be a significant advantage. Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or other Microsoft 365/Security certifications. Familiarity with ITIL & NIST frameworks for service management. Experience working in an agile environment.
Jan 01, 2026
Full time
Overview Duration: 12-month fixed-term staff contract (not freelance), with a strong potential for conversion to a permanent role. Location: This role is based in our office located in Hammersmith, London + 1 day remote work per week. Assala Energy is a dynamic Oil and Gas Exploration and Production company committed to the sustainable development of its assets in Gabon. We value a collaborative approach, promote diversity, and prioritize safety and integrity in all our operations. We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Qualifications & Experience: Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Key Responsibilities Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls, and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon / Citrix / OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Global Operations & Strategy Collaborate with international teams to ensure the seamless delivery of IT services to all global employees. Address the challenges of a distributed workforce, utilising technologies like SCCM CMG, and VDI for remote access and device provisioning. Navigate the complexities of regional IT regulations and data sovereignty requirements (e.g., GDPR). Contribute to the development of the global IT roadmap and strategy, identifying opportunities for innovation and improvement. Manage relationships with third-party vendors and service providers across different regions. Leadership & Mentoring Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Create and maintain comprehensive documentation for infrastructure, systems, and procedures within our knowledge base to ensure accurate and up-to-date information. Lead by example in promoting best practices for IT security, service management (ITIL), and project management. Disclaimer: No changes to the original role description beyond formatting and clarity. Expertise & Technologies Expertise in the Microsoft Stack: In-depth knowledge of Active Directory, Group Policy Objects (GPOs), DNS, NPS (Radius), Certificate Authorities (CA), and SMTP relays. Strong scripting and automation skills using PowerShell. Cloud Technologies: Proven hands-on experience with Microsoft Azure (IaaS & PaaS, E5). Strong understanding of Entra ID (formerly Azure AD) for identity and access management. Experience with cloud-based device management, including Azure MDM and Windows Autopilot. System Centre Configuration Manager (SCCM): Proficient in managing a complex SCCM environment, including Distribution Points (DPs), and Primary and Secondary sites over slow WAN links. Demonstrable experience with Cloud Management Gateway (CMG) configuration and Azure integration. Skilled in application packaging and deploying software, updates, and operating systems. Ability to troubleshoot and ensure replication between all sites is working as expected. Virtualisation & VDI: Deep technical knowledge of VMware environments, including vSphere, vCenter, and ESXi host management. Commercial experience with at least one central VDI platform: VMware Horizon, Citrix, or OLVM. Hardware Experience: Hands-on experience with enterprise server and storage hardware from HPE and Dell. Experience managing and maintaining physical tape libraries. Familiarity with managing a diverse estate of endpoint devices (Laptops/Desktops) from Dell, HPE, and Lenovo. Networking & Monitoring: Solid understanding of networking principles (TCP/IP, VLANs) and exposure to routing protocols such as OSPF. Experience using monitoring tools, specifically Zabbix. Security & Asset Management: Direct experience with vulnerability management and patch management processes, working with security teams to ensure compliance. Proficiency in using asset discovery and management tools such as Lansweeper. Server Operating Systems & Backups: Strong knowledge of various Linux distributions (CentOS, Red Hat, Ubuntu). Expertise in managing enterprise backup solutions, specifically Veeam Backup & Replication. Qualifications & Experience Experience in ServiceNow administration and/or development would be a significant advantage. Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or other Microsoft 365/Security certifications. Familiarity with ITIL & NIST frameworks for service management. Experience working in an agile environment.
CENTERPRISE INTERNATIONAL LIMITED
Caerphilly, Mid Glamorgan
Benefits 25 days holiday entitlement rising to 28 days after 5 years' service Holiday Purchase Scheme Company supported CSR Volunteer Day 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - 4 times basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Monday & Friday optional WFH days Business Unit Services - Workplace Services Reporting to Workplace Operations Team Leader Location/site Caerphilly with potential to travel to other Ci/customer sites Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description As a Workplace Operations Engineer you will be pivotal in providing expert level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem solving skills, and crucially - the ability to proactively work to a resolution and deliver a high quality outcome through independent and collaborative working. The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies. Edge Security management (configure, manage and monitor firewalls, VPNs and security appliances). In the role, you will carry a range of technical and customer focussed responsibilities, including: Delivering outstanding 3rd line technical support as the final escalation point for all EUC related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. Working hours fall within the hours of 07:00 to 18:00 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on call rota for remote out of hours technical support which you would be a part of. Experience and Skills Core Responsibilities Proven experience working as a senior engineer within an MSP environment. Excellent problem solving skills and the ability to manage high pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration policies and Sentinel. Server Technologies: Virtualisation, particularly Proxmox or Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022. Public Cloud Solutions: Azure or AWS solution implementation, migration, and support. Exposure to Firewalls - Sophos, Cisco, Fortinet and PF Sense. Network Technologies: LAN/WLAN/WAN - solid understanding of networking principles (DNS, DHCP, VPNs) and security best practices. Hands on expertise in PowerShell scripting for automation and system management. Strong experience with desktop virtualisation technologies (e.g., Citrix, VMware Horizon, Windows 365, AVD). Proven experience managing and fault finding AV technologies such as Sophos, Defender etc. Exposure to backup technologies - Veeam, Carbonite, SaaS Protect, E Vault. Supplementary Skills Experience with device management solutions such as SCCM, Jamf, or equivalent. ITIL v3/4 Foundation. UC Technologies: IP voice, Collaboration Database systems: Microsoft SQL Server. A minimum of 5 years' experience working in an MSP environment. Use of 3rd party patching tools such as Ninja, Action1, Winget etc. Company Profile Ensure customer satisfaction is our number one priority. Be true to your work and go the extra mile to deliver on your promise. Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Be innovative and do all that is reasonable to deliver a positive outcome. Giving your time and energy in the best interests of the Company. Customer Centric - Ensure customer satisfaction is our number one priority. Commitment - Be true to your work and go the extra mile to deliver on your promise. Courage to Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Succeed - Be innovative and do all that is reasonable to deliver a positive outcome. Dedication - Giving your time and energy in the best interests of the Company.
Jan 01, 2026
Full time
Benefits 25 days holiday entitlement rising to 28 days after 5 years' service Holiday Purchase Scheme Company supported CSR Volunteer Day 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - 4 times basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Monday & Friday optional WFH days Business Unit Services - Workplace Services Reporting to Workplace Operations Team Leader Location/site Caerphilly with potential to travel to other Ci/customer sites Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description As a Workplace Operations Engineer you will be pivotal in providing expert level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem solving skills, and crucially - the ability to proactively work to a resolution and deliver a high quality outcome through independent and collaborative working. The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies. Edge Security management (configure, manage and monitor firewalls, VPNs and security appliances). In the role, you will carry a range of technical and customer focussed responsibilities, including: Delivering outstanding 3rd line technical support as the final escalation point for all EUC related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. Working hours fall within the hours of 07:00 to 18:00 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on call rota for remote out of hours technical support which you would be a part of. Experience and Skills Core Responsibilities Proven experience working as a senior engineer within an MSP environment. Excellent problem solving skills and the ability to manage high pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration policies and Sentinel. Server Technologies: Virtualisation, particularly Proxmox or Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022. Public Cloud Solutions: Azure or AWS solution implementation, migration, and support. Exposure to Firewalls - Sophos, Cisco, Fortinet and PF Sense. Network Technologies: LAN/WLAN/WAN - solid understanding of networking principles (DNS, DHCP, VPNs) and security best practices. Hands on expertise in PowerShell scripting for automation and system management. Strong experience with desktop virtualisation technologies (e.g., Citrix, VMware Horizon, Windows 365, AVD). Proven experience managing and fault finding AV technologies such as Sophos, Defender etc. Exposure to backup technologies - Veeam, Carbonite, SaaS Protect, E Vault. Supplementary Skills Experience with device management solutions such as SCCM, Jamf, or equivalent. ITIL v3/4 Foundation. UC Technologies: IP voice, Collaboration Database systems: Microsoft SQL Server. A minimum of 5 years' experience working in an MSP environment. Use of 3rd party patching tools such as Ninja, Action1, Winget etc. Company Profile Ensure customer satisfaction is our number one priority. Be true to your work and go the extra mile to deliver on your promise. Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Be innovative and do all that is reasonable to deliver a positive outcome. Giving your time and energy in the best interests of the Company. Customer Centric - Ensure customer satisfaction is our number one priority. Commitment - Be true to your work and go the extra mile to deliver on your promise. Courage to Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Succeed - Be innovative and do all that is reasonable to deliver a positive outcome. Dedication - Giving your time and energy in the best interests of the Company.
Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. The Principal Software Engineer will be a member of the Spacelabs R&D engineering team working on and leading the development of Spacelabs Patient Monitoring and Connectivity (PMC) products. This position requires a deep understanding of solid design and development practices and the ability to apply those to Spacelabs product development. The person will be responsible for developing and delivering software that supports the next generation patient monitoring products. They will work with other cross-functional members to provide technical software level expertise, and solutions to engineering problems. A key element of this role includes advocating for and designing products that meet the functional, performance and cybersecurity needs of our customers. A strong systems approach to product development will be necessary in this role. You will spend your time as a hands on engineer and a technical leader. Our team plays a key role in building software products and features. You will use a wide range of technologies, programming languages and systems. You will be involved in architecture/design of new features and functionality, as well as the development and implementation. Responsibilities Work with the software team and other cross-functional project staff to define requirements related to patient monitors. Lead the cross-functional reviews of software requirements, architecture, software design, connectivity interface design and user interface design. Lead component design efforts. Understand and design to existing interface specifications. Lead in the definition of architectures, software designs, and product workflows. Design, write, debug, document and release software used for communication, storage and analysis of patient physiological information in an agile development environment. Ensure on time delivery of software including design documentation, unit tests and other required artifacts. Hold yourself and other engineers to high standards while maintaining friendly, respectful relationships. Mentor other engineers to help them grow both technically and professionally. Duties may be modified or assigned at any time to meet the needs of the business. Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelor of Science degree in Computer Engineering or Computer Science, Mathematics or a related Engineering discipline. 12+ years of relevant software experience required. 8+ years of programming in C++ 11 or higher utilizing Object Oriented Programming (OOP) concepts and techniques is required. Experience in utilizing multi threading techniques is required. Demonstrated experience with desktop Linux application development in an embedded environment is required. Experience with Qt/QML is a big plus. Experience with desktop UI development in at least 1 UI framework such as WPF, WinUI 3, UWP, etc. (not WinForms, or Win32, or web based) is a plus. Experience working in a regulated development environment (finance, medical, defense, aerospace, etc.) is a plus. Experience in product development of medical devices under Design Control (21 CFR Part 820) and ISO 14971 and developing to and compliance with IEC 62304 is a big plus. Experience in development of integrated (hardware and software) medical devices is a plus. Experience with Containers, DevOps environments is a plus. Working knowledge of software development tools such as Azure DevOps, Git, etc. is a plus. Strong understanding of Continuous Delivery and Agile development is a plus. Experience working effectively with international teams in Europe, India and the US. Notice to Third Party Agencies OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
Jan 01, 2026
Full time
Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. The Principal Software Engineer will be a member of the Spacelabs R&D engineering team working on and leading the development of Spacelabs Patient Monitoring and Connectivity (PMC) products. This position requires a deep understanding of solid design and development practices and the ability to apply those to Spacelabs product development. The person will be responsible for developing and delivering software that supports the next generation patient monitoring products. They will work with other cross-functional members to provide technical software level expertise, and solutions to engineering problems. A key element of this role includes advocating for and designing products that meet the functional, performance and cybersecurity needs of our customers. A strong systems approach to product development will be necessary in this role. You will spend your time as a hands on engineer and a technical leader. Our team plays a key role in building software products and features. You will use a wide range of technologies, programming languages and systems. You will be involved in architecture/design of new features and functionality, as well as the development and implementation. Responsibilities Work with the software team and other cross-functional project staff to define requirements related to patient monitors. Lead the cross-functional reviews of software requirements, architecture, software design, connectivity interface design and user interface design. Lead component design efforts. Understand and design to existing interface specifications. Lead in the definition of architectures, software designs, and product workflows. Design, write, debug, document and release software used for communication, storage and analysis of patient physiological information in an agile development environment. Ensure on time delivery of software including design documentation, unit tests and other required artifacts. Hold yourself and other engineers to high standards while maintaining friendly, respectful relationships. Mentor other engineers to help them grow both technically and professionally. Duties may be modified or assigned at any time to meet the needs of the business. Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Bachelor of Science degree in Computer Engineering or Computer Science, Mathematics or a related Engineering discipline. 12+ years of relevant software experience required. 8+ years of programming in C++ 11 or higher utilizing Object Oriented Programming (OOP) concepts and techniques is required. Experience in utilizing multi threading techniques is required. Demonstrated experience with desktop Linux application development in an embedded environment is required. Experience with Qt/QML is a big plus. Experience with desktop UI development in at least 1 UI framework such as WPF, WinUI 3, UWP, etc. (not WinForms, or Win32, or web based) is a plus. Experience working in a regulated development environment (finance, medical, defense, aerospace, etc.) is a plus. Experience in product development of medical devices under Design Control (21 CFR Part 820) and ISO 14971 and developing to and compliance with IEC 62304 is a big plus. Experience in development of integrated (hardware and software) medical devices is a plus. Experience with Containers, DevOps environments is a plus. Working knowledge of software development tools such as Azure DevOps, Git, etc. is a plus. Strong understanding of Continuous Delivery and Agile development is a plus. Experience working effectively with international teams in Europe, India and the US. Notice to Third Party Agencies OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
London, United Kingdom Posted on 03/11/2025 Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. What's in it for you Private healthcare - for you and your family Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme Flexible working options, including working from home, our Marylebone office 60 days' work anywhere - even outside the UK if you want 25 days' off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role As an IT Support Engineer, you will provide hands on, face to face and remote support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will be required to work on site or via remote connection to assist with hardware installations, operating system and software upgrades, systems integrations and basic IT related issues. You possess a continual improvement mindset, and that will drive everything you do. You will be on the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities You will support multiple platforms including Windows 10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications. You will perform administrative tasks in Microsoft 365 management tools including Azure Active Directory, Azure toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community. Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users. Maintaining a good working relationship with Soldo's managed service providers to maximise service delivery will be key to the role. This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings. You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA. You will perform troubleshooting and root cause analysis on escalated issues and recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders. Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self service tools within end user compute and Soldo's Microsoft environment. You will occasionally document and implement change requests both onsite and remotely, and may be required to present changes at weekly CAB meetings. We're looking for someone who must have Commercial experience in a customer facing role supporting end user compute services, as a desktop support analyst or support technician. Proven experience working with Windows 10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable. Mac device and macOS experience is highly desirable. Experience administering JAMF to manage macOS devices is a plus. Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management). Strong communication skills with the ability to develop strong relationships within your own team, department, and the wider business. Excellent problem solving skills to diagnose, evaluate, and resolve complex issues or, when appropriate, escalate or route them to other IT staff members. Flexible and adaptable with the ability to work in a fast paced environment. Exposure to working in a financially regulated environment would be beneficial.
Jan 01, 2026
Full time
London, United Kingdom Posted on 03/11/2025 Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. What's in it for you Private healthcare - for you and your family Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme Flexible working options, including working from home, our Marylebone office 60 days' work anywhere - even outside the UK if you want 25 days' off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role As an IT Support Engineer, you will provide hands on, face to face and remote support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will be required to work on site or via remote connection to assist with hardware installations, operating system and software upgrades, systems integrations and basic IT related issues. You possess a continual improvement mindset, and that will drive everything you do. You will be on the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities You will support multiple platforms including Windows 10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications. You will perform administrative tasks in Microsoft 365 management tools including Azure Active Directory, Azure toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community. Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users. Maintaining a good working relationship with Soldo's managed service providers to maximise service delivery will be key to the role. This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings. You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA. You will perform troubleshooting and root cause analysis on escalated issues and recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders. Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self service tools within end user compute and Soldo's Microsoft environment. You will occasionally document and implement change requests both onsite and remotely, and may be required to present changes at weekly CAB meetings. We're looking for someone who must have Commercial experience in a customer facing role supporting end user compute services, as a desktop support analyst or support technician. Proven experience working with Windows 10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable. Mac device and macOS experience is highly desirable. Experience administering JAMF to manage macOS devices is a plus. Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management). Strong communication skills with the ability to develop strong relationships within your own team, department, and the wider business. Excellent problem solving skills to diagnose, evaluate, and resolve complex issues or, when appropriate, escalate or route them to other IT staff members. Flexible and adaptable with the ability to work in a fast paced environment. Exposure to working in a financially regulated environment would be beneficial.
