Overview Application Deadline: 2 April 2026 Department: Finance Employment Type: Fixed Term Contract Location: UK Remote Reporting To: Senior Director Financial Control Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Director, Financial Operations Director, Financial Operations is a global role, leading the combined financial operations teams across the UK, Canada, Europe, Singapore and the Philippines. The role needs to be able to manage across these locations, and therefore the location is flexible & reports to Senior Director, Financial Control, based in the UK. You will oversee and enhance the performance of the Finance Operations team, ensuring efficient and effective financial processes and improving internal controls and the organisation's working capital. You will be responsible for leading and managing the Accounts Payable, Accounts Receivable and Billing global teams. This role involves overseeing the day-to-day financial operations, ensuring compliance with financial regulations, and implementing process improvements to enhance efficiency and accuracy. You will work closely with the Senior Director, Financial Control and other internal stakeholders to support the company's financial goals and strategic initiatives. Please note this is a 10 month fixed term contract Key Responsibilities Financial Operations: Oversee all aspects of financial operations, including accounts payable, accounts receivable and billing functions Compliance: Ensure compliance with financial regulations, accounting standards, and internal policies. Process Improvement: Identify and implement improvements in financial processes and systems to enhance efficiency and accuracy. Control Environment: Ensure a strong documented control environment, with clearly identified risks and controls and desktop procedures for the transactional teams Team Management: Lead, mentor, and develop the finance operations team. Performance Management: Ensure a clear set of KPI's are in place for all processes, which are tracked against targets and actions taken to address any adverse trends. Audit Coordination: Coordinate with external auditors and manage the audit process. Stakeholder Collaboration: Work with internal stakeholders to provide financial insights and support business initiatives. Risk Management: Identify financial risks and develop mitigation strategies. Skills, Knowledge & Expertise Educational Attainment Bachelor's degree in business, Marketing, Finance, or a related field. Professional Background Extensive experience in finance operations, with at least 5 years in a leadership role. Expected Areas of Competence: Strong Understanding of Financial Regulations and Compliance. Knowledge of financial regulations (IFRS, GAAP) and compliance requirements. Ability to identify compliance risks and implement mitigation strategies. Experience in preparing for audits and ensuring adherence to standards. Excellent Analytical and Problem-Solving Skills Proficient in analysing financial data to identify trends and areas for improvement. Critical thinking skills for developing actionable solutions. Experience in creating clear, insightful financial reports. Proven Ability to Lead and Develop High-Performing Teams Experienced in managing and mentoring teams to foster accountability. Skilled in setting goals and providing feedback to drive performance. Committed to identifying and nurturing talent for growth. Exceptional Communication and Collaboration Skills Ability to convey complex financial information clearly to diverse audiences. Proven track record of cross-functional collaboration to achieve goals. Strong interpersonal skills for building relationships with stakeholders. Experience with Financial Software and Systems, Including ERP Systems Familiarity with financial software and ERP systems (e.g., SAP, Oracle). Experience in implementing and optimising financial systems. Ability to leverage technology for accurate data management and reporting. Job Benefits Private Medical Insurance: Private Medical Insurance: Comprehensive medical insurance, 24/7 GP helpline, and perks like cinema nights, coffee treats, Apple watch offers, fitness discounts, and spa indulgences. BUPA's Cashback: BUPA's Cashback: Get cashback on dental, eyewear, physio, and enjoy thorough BUPA health assessments to keep you in prime sailing condition. Employee Assistance Programme - from confidential counselling to financial and legal guidance. Aviva Pensions: Matching pension contribution up to 5% Life Assurance: Secure 4x your base salary.
Feb 05, 2026
Full time
Overview Application Deadline: 2 April 2026 Department: Finance Employment Type: Fixed Term Contract Location: UK Remote Reporting To: Senior Director Financial Control Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Director, Financial Operations Director, Financial Operations is a global role, leading the combined financial operations teams across the UK, Canada, Europe, Singapore and the Philippines. The role needs to be able to manage across these locations, and therefore the location is flexible & reports to Senior Director, Financial Control, based in the UK. You will oversee and enhance the performance of the Finance Operations team, ensuring efficient and effective financial processes and improving internal controls and the organisation's working capital. You will be responsible for leading and managing the Accounts Payable, Accounts Receivable and Billing global teams. This role involves overseeing the day-to-day financial operations, ensuring compliance with financial regulations, and implementing process improvements to enhance efficiency and accuracy. You will work closely with the Senior Director, Financial Control and other internal stakeholders to support the company's financial goals and strategic initiatives. Please note this is a 10 month fixed term contract Key Responsibilities Financial Operations: Oversee all aspects of financial operations, including accounts payable, accounts receivable and billing functions Compliance: Ensure compliance with financial regulations, accounting standards, and internal policies. Process Improvement: Identify and implement improvements in financial processes and systems to enhance efficiency and accuracy. Control Environment: Ensure a strong documented control environment, with clearly identified risks and controls and desktop procedures for the transactional teams Team Management: Lead, mentor, and develop the finance operations team. Performance Management: Ensure a clear set of KPI's are in place for all processes, which are tracked against targets and actions taken to address any adverse trends. Audit Coordination: Coordinate with external auditors and manage the audit process. Stakeholder Collaboration: Work with internal stakeholders to provide financial insights and support business initiatives. Risk Management: Identify financial risks and develop mitigation strategies. Skills, Knowledge & Expertise Educational Attainment Bachelor's degree in business, Marketing, Finance, or a related field. Professional Background Extensive experience in finance operations, with at least 5 years in a leadership role. Expected Areas of Competence: Strong Understanding of Financial Regulations and Compliance. Knowledge of financial regulations (IFRS, GAAP) and compliance requirements. Ability to identify compliance risks and implement mitigation strategies. Experience in preparing for audits and ensuring adherence to standards. Excellent Analytical and Problem-Solving Skills Proficient in analysing financial data to identify trends and areas for improvement. Critical thinking skills for developing actionable solutions. Experience in creating clear, insightful financial reports. Proven Ability to Lead and Develop High-Performing Teams Experienced in managing and mentoring teams to foster accountability. Skilled in setting goals and providing feedback to drive performance. Committed to identifying and nurturing talent for growth. Exceptional Communication and Collaboration Skills Ability to convey complex financial information clearly to diverse audiences. Proven track record of cross-functional collaboration to achieve goals. Strong interpersonal skills for building relationships with stakeholders. Experience with Financial Software and Systems, Including ERP Systems Familiarity with financial software and ERP systems (e.g., SAP, Oracle). Experience in implementing and optimising financial systems. Ability to leverage technology for accurate data management and reporting. Job Benefits Private Medical Insurance: Private Medical Insurance: Comprehensive medical insurance, 24/7 GP helpline, and perks like cinema nights, coffee treats, Apple watch offers, fitness discounts, and spa indulgences. BUPA's Cashback: BUPA's Cashback: Get cashback on dental, eyewear, physio, and enjoy thorough BUPA health assessments to keep you in prime sailing condition. Employee Assistance Programme - from confidential counselling to financial and legal guidance. Aviva Pensions: Matching pension contribution up to 5% Life Assurance: Secure 4x your base salary.
Job Description - Senior Analyst Payroll & Compliance (EUR015RT) Job Description Senior Analyst Payroll & Compliance (EUR015RT) Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Position Summary Under the direction of the Payroll & Compliance Team Leader the Senior Analyst for Payroll & Compliance will deliver the day-to-day payroll, compliance reporting, tax analysis, and analytical processes as per our agreed timetable and Service level agreements. The analyst will be part of a dedicated customer focused team, whose goal is to offer best-in-class payroll and compliance services to our key stakeholders. We process payroll for approx. 10k UK employees throughout the UK and on behalf of 25 PAYE tax references/owners. Our role is to ensure that our processes for on-cycle payroll and off-cycle payroll are compliant with UK statutory requirements This will require meticulous attention to detail, the ability to understand and interpret statutory legislation within the Payroll Services and Employment Tax arena, and provide a high standard of accurate, detailed analytics, reconciliation, and compliance reporting. Some of the key projects for the UK Payroll & Compliance team are Import/Check payroll input in Oracle Cloud Payroll System, HMRC compliance reporting for PAYE; annual PSA analysis and reporting; P11Ds; Short Term Business Visitors annual return; Additional Holiday Pay monthly calculations; Pension auto enrolment compliance; SOX compliance and controls; Payroll Balance Sheet Reconciliations; General Ledger journals for Payroll; and dealing with HMRC & Employee queries. We are part of a fast-paced Payroll & Compliance industry - as statutory payroll and tax legislation changes regularly, and our business development opportunities, often results in our payroll team being involved in new initiatives and projects. In 2024, our Hilton Payroll Team were awarded the Global Team of the Year Award, presented by the Global Payroll Association. This demonstrates the fantastic teamwork and professionalism of our team, and our aim to deliver excellent service. Hilton UK Payroll & Compliance team is part of the wider Hilton Global Payroll Team. As such, our continued collaboration with our colleagues in Memphis, Virginia, Hyderabad, Watford, and throughout the organization, is an essential part of our continuous journey to provide the best-in-class Payroll and Compliance service to our customers. Key responsibilities You will work with the team to provide excellent customer service support to our key stakeholders and partners, such as our team members, our owners, Finance team, Tax Team, Audit, Technical systems, Pensions providers, P HR Exec Comp, Corporate HR, and Hotel Operations. You will provide accurate and efficient delivery of statutory payroll compliance analysis, reporting and reconciliations, and work closely with the Payroll and Compliance team, to ensure all tasks are delivered on time. Many of the tasks involve pre and post payroll report analysis, investigation, problem solving, interpretation and implementation of new legislation and processes impacting payroll and tax systems. What your day-to-day will be like: Ensure tasks are completed accurately and on time, in accordance with legislative requirements and deadlines. Liaise with peers across HR with reference to new starters, leavers, and other pay-impacting changes to Team Member details. Create and/or maintain management reports, including monthly results, quarterly and year-end reports (i.e., gross payroll, tax deductions, benefit deductions, etc.). Support specialised calculation activities, such as SSP, SMP, Company sick, company maternity pays and Additional holiday pay, and any other calculations as required. Delivery of high standard of reconciliations and presentation of data, and, have a positive and can-do attitude. Strive for continuous improvements. Enhance your skills and knowledge by attending training updates on legislation changes, webinar access to HMRC etc, and provide support to the business with change management activities. Be knowledgeable and current with UK Payroll and tax regulations, statutory requirements and pension legislation relating to Payroll, Pensions, Benefits-in-Kind, and employment related benefits always ensuring Hilton's compliance. Ensure auto enrolment pension processes are complied with for our various Owners' pension schemes, including re-enrolment and staging for new properties. Benefit in Kind analysis and reporting, such as P11D, PSA, Short Term business visitors. Liaison with HMRC, and other 3rd party partners as required. Office of National Statistics surveys and other related audit requests. Correspond in Service Now platform for any support tickets raised to us, or that should be raised by us to our I.T partners. How you will collaborate with others: Attending in-person meetings, MS Teams, Zoom calls, are an essential part of your daily collaboration with others. Work closely with key partners, such as Hilton Data Governance, Compensation& Benefits team, Pension providers and advisers, HR, Finance and Tax teams, Audit teams and Exec Comp to ensure compliance and business needs are met. Integrate with the global payroll and HR teams and provide support with business project calls, and audit calls as required. Liaise with our partners in Hyderabad, India, regarding payroll and compliance related tasks. What projects you will take ownership of: Payroll system testing of new software releases, to ensure compliance with payroll legislation and business requirements. Payroll system report development, and testing. Benefits-in-Kind analysis/review and reporting, Payroll Accounting, and Payroll Compliance activities and task deliverables. Pension auto enrolment compliance, including re-enrolment for our multiple owner schemes, and declarations are submitted timeously. Compliance analysis for business tax returns, such as PSA, Short Term Business Visitors return, HMRC monthly and annual returns, and other statutory tasks. Develop and maintain SOPs/Desktop Procedures, ensuring that key tasks are properly documented and updated in the event of change. Follow company process controls to ensure compliance with Company Policy, SOX, and audit requirements; ensure documentation is relevant and up to date. Follow the timetable of team tasks to ensure deliverables are met to ensure compliance with statutory & legislative deadlines. Daily payroll input relating to starters, leavers, HMRC instructions and information from hotels. Providing data for audit departments upon request What are we looking for? Previous experience in an Analyst or Senior Analyst role/capacity. In-depth knowledge and experience in the latest payroll and tax compliance procedures and legislation. Prior experience of UK statutory payroll calculations, e.g statutory sick pay, maternity pay calcs etc. Advanced excel skills including pivots, vlookups, advanced formatting skills are required. Knowledge and understanding of UK Pension auto-enrolment regulations. Demonstrate decision making, attention to detail, excellent analytical skills and customer care focus. Strong inter-personal skills and able to communicate and influence at all levels. Critical thinker, motivator, collaborative, problem solving abilities. Be able to use own initiative with 'can-do' approach, and able to mentor others if required. Thrive under pressure in a fast paced environment, being able to handle multiple demands and appropriately prioritise responsibilities. Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions. Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills. Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft Travel up to 10% on occasion may be required. It would be useful if you have: Knowledge of Oracle Cloud Payroll/HR system and reporting Experience with HMRC Government Gateway System Understanding of payroll accounting practices such as journal entry posting, balance sheet reconciliations, trial balance reviews. Knowledge and understanding of UK Pension auto-enrolment regulations. Experience in Power BI Sharepoint Service Now
Feb 05, 2026
Full time
Job Description - Senior Analyst Payroll & Compliance (EUR015RT) Job Description Senior Analyst Payroll & Compliance (EUR015RT) Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Position Summary Under the direction of the Payroll & Compliance Team Leader the Senior Analyst for Payroll & Compliance will deliver the day-to-day payroll, compliance reporting, tax analysis, and analytical processes as per our agreed timetable and Service level agreements. The analyst will be part of a dedicated customer focused team, whose goal is to offer best-in-class payroll and compliance services to our key stakeholders. We process payroll for approx. 10k UK employees throughout the UK and on behalf of 25 PAYE tax references/owners. Our role is to ensure that our processes for on-cycle payroll and off-cycle payroll are compliant with UK statutory requirements This will require meticulous attention to detail, the ability to understand and interpret statutory legislation within the Payroll Services and Employment Tax arena, and provide a high standard of accurate, detailed analytics, reconciliation, and compliance reporting. Some of the key projects for the UK Payroll & Compliance team are Import/Check payroll input in Oracle Cloud Payroll System, HMRC compliance reporting for PAYE; annual PSA analysis and reporting; P11Ds; Short Term Business Visitors annual return; Additional Holiday Pay monthly calculations; Pension auto enrolment compliance; SOX compliance and controls; Payroll Balance Sheet Reconciliations; General Ledger journals for Payroll; and dealing with HMRC & Employee queries. We are part of a fast-paced Payroll & Compliance industry - as statutory payroll and tax legislation changes regularly, and our business development opportunities, often results in our payroll team being involved in new initiatives and projects. In 2024, our Hilton Payroll Team were awarded the Global Team of the Year Award, presented by the Global Payroll Association. This demonstrates the fantastic teamwork and professionalism of our team, and our aim to deliver excellent service. Hilton UK Payroll & Compliance team is part of the wider Hilton Global Payroll Team. As such, our continued collaboration with our colleagues in Memphis, Virginia, Hyderabad, Watford, and throughout the organization, is an essential part of our continuous journey to provide the best-in-class Payroll and Compliance service to our customers. Key responsibilities You will work with the team to provide excellent customer service support to our key stakeholders and partners, such as our team members, our owners, Finance team, Tax Team, Audit, Technical systems, Pensions providers, P HR Exec Comp, Corporate HR, and Hotel Operations. You will provide accurate and efficient delivery of statutory payroll compliance analysis, reporting and reconciliations, and work closely with the Payroll and Compliance team, to ensure all tasks are delivered on time. Many of the tasks involve pre and post payroll report analysis, investigation, problem solving, interpretation and implementation of new legislation and processes impacting payroll and tax systems. What your day-to-day will be like: Ensure tasks are completed accurately and on time, in accordance with legislative requirements and deadlines. Liaise with peers across HR with reference to new starters, leavers, and other pay-impacting changes to Team Member details. Create and/or maintain management reports, including monthly results, quarterly and year-end reports (i.e., gross payroll, tax deductions, benefit deductions, etc.). Support specialised calculation activities, such as SSP, SMP, Company sick, company maternity pays and Additional holiday pay, and any other calculations as required. Delivery of high standard of reconciliations and presentation of data, and, have a positive and can-do attitude. Strive for continuous improvements. Enhance your skills and knowledge by attending training updates on legislation changes, webinar access to HMRC etc, and provide support to the business with change management activities. Be knowledgeable and current with UK Payroll and tax regulations, statutory requirements and pension legislation relating to Payroll, Pensions, Benefits-in-Kind, and employment related benefits always ensuring Hilton's compliance. Ensure auto enrolment pension processes are complied with for our various Owners' pension schemes, including re-enrolment and staging for new properties. Benefit in Kind analysis and reporting, such as P11D, PSA, Short Term business visitors. Liaison with HMRC, and other 3rd party partners as required. Office of National Statistics surveys and other related audit requests. Correspond in Service Now platform for any support tickets raised to us, or that should be raised by us to our I.T partners. How you will collaborate with others: Attending in-person meetings, MS Teams, Zoom calls, are an essential part of your daily collaboration with others. Work closely with key partners, such as Hilton Data Governance, Compensation& Benefits team, Pension providers and advisers, HR, Finance and Tax teams, Audit teams and Exec Comp to ensure compliance and business needs are met. Integrate with the global payroll and HR teams and provide support with business project calls, and audit calls as required. Liaise with our partners in Hyderabad, India, regarding payroll and compliance related tasks. What projects you will take ownership of: Payroll system testing of new software releases, to ensure compliance with payroll legislation and business requirements. Payroll system report development, and testing. Benefits-in-Kind analysis/review and reporting, Payroll Accounting, and Payroll Compliance activities and task deliverables. Pension auto enrolment compliance, including re-enrolment for our multiple owner schemes, and declarations are submitted timeously. Compliance analysis for business tax returns, such as PSA, Short Term Business Visitors return, HMRC monthly and annual returns, and other statutory tasks. Develop and maintain SOPs/Desktop Procedures, ensuring that key tasks are properly documented and updated in the event of change. Follow company process controls to ensure compliance with Company Policy, SOX, and audit requirements; ensure documentation is relevant and up to date. Follow the timetable of team tasks to ensure deliverables are met to ensure compliance with statutory & legislative deadlines. Daily payroll input relating to starters, leavers, HMRC instructions and information from hotels. Providing data for audit departments upon request What are we looking for? Previous experience in an Analyst or Senior Analyst role/capacity. In-depth knowledge and experience in the latest payroll and tax compliance procedures and legislation. Prior experience of UK statutory payroll calculations, e.g statutory sick pay, maternity pay calcs etc. Advanced excel skills including pivots, vlookups, advanced formatting skills are required. Knowledge and understanding of UK Pension auto-enrolment regulations. Demonstrate decision making, attention to detail, excellent analytical skills and customer care focus. Strong inter-personal skills and able to communicate and influence at all levels. Critical thinker, motivator, collaborative, problem solving abilities. Be able to use own initiative with 'can-do' approach, and able to mentor others if required. Thrive under pressure in a fast paced environment, being able to handle multiple demands and appropriately prioritise responsibilities. Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions. Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills. Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft Travel up to 10% on occasion may be required. It would be useful if you have: Knowledge of Oracle Cloud Payroll/HR system and reporting Experience with HMRC Government Gateway System Understanding of payroll accounting practices such as journal entry posting, balance sheet reconciliations, trial balance reviews. Knowledge and understanding of UK Pension auto-enrolment regulations. Experience in Power BI Sharepoint Service Now
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
Feb 03, 2026
Full time
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Client Reporting team at Kraken which owns the end-to-end reporting platform delivering scalable solutions to help clients understand trading activity, asset allocations and meet tax / compliance obligations. The team sets the global direction for statements, exports, tax reports and the client experience for the reporting user interfaces. The opportunity Own the platform strategy and execution of client reporting experiences globally, covering diverse asset classes like crypto, equities and derivatives. Re-imagine account statements, transaction history, tax reports and portfolio summaries to provide best in class client experience. Collaborate with data, finance, and compliance to anticipate regulatory changes and incorporate them into the reporting frameworks. Provide reporting solutions that meet diverse regulatory and geographical requirements, balancing compliance with exceptional user experience. Partner with the design team to champion the client UX for the documentation centers across web and mobile applications. Lead vendor strategy: assess, integrate and optimize third-party tools for data aggregation, report generation and export functionality. Skills you should HODL 5+ years of product management experience, including building reporting products for clients, such as account statements, tax forms (e.g. 1099-B, 1099-MISC, 1099-K forms), transaction exports and user audit trails. Demonstrate a proven track record of owning strategy and delivering high-impact reporting tools in complex, regulated environments. Excellent stakeholder management and communications skills, including writing PRDs, strategy docs and product vision narratives. Experience leading vendor evaluations, integrations and performance management for data and reporting services. A deep passion for the crypto industry, including staying at the forefront of new trends, technologies, and developments. A learning attitude and willingness to innovate are crucial. Able to align diverse stakeholders, clearly articulate product decisions, and inspire cross-functional teams. Thrives in a fast-paced, ambiguous startup environment and brings a hands-on, can-do attitude to problem solving. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 03, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Client Reporting team at Kraken which owns the end-to-end reporting platform delivering scalable solutions to help clients understand trading activity, asset allocations and meet tax / compliance obligations. The team sets the global direction for statements, exports, tax reports and the client experience for the reporting user interfaces. The opportunity Own the platform strategy and execution of client reporting experiences globally, covering diverse asset classes like crypto, equities and derivatives. Re-imagine account statements, transaction history, tax reports and portfolio summaries to provide best in class client experience. Collaborate with data, finance, and compliance to anticipate regulatory changes and incorporate them into the reporting frameworks. Provide reporting solutions that meet diverse regulatory and geographical requirements, balancing compliance with exceptional user experience. Partner with the design team to champion the client UX for the documentation centers across web and mobile applications. Lead vendor strategy: assess, integrate and optimize third-party tools for data aggregation, report generation and export functionality. Skills you should HODL 5+ years of product management experience, including building reporting products for clients, such as account statements, tax forms (e.g. 1099-B, 1099-MISC, 1099-K forms), transaction exports and user audit trails. Demonstrate a proven track record of owning strategy and delivering high-impact reporting tools in complex, regulated environments. Excellent stakeholder management and communications skills, including writing PRDs, strategy docs and product vision narratives. Experience leading vendor evaluations, integrations and performance management for data and reporting services. A deep passion for the crypto industry, including staying at the forefront of new trends, technologies, and developments. A learning attitude and willingness to innovate are crucial. Able to align diverse stakeholders, clearly articulate product decisions, and inspire cross-functional teams. Thrives in a fast-paced, ambiguous startup environment and brings a hands-on, can-do attitude to problem solving. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 03, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 03, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Principal Scientist - Non-Clinical PKPD (Contract) UK (Slough-based, VDI only - remote access provided) 12-month contract Full-time (37.5 hrs/week) £35.20-£47.92/hr (PAYE/LTD/Umbrella) We are supporting a global biopharma organisation seeking an experienced Principal Scientist, Non-Clinical PKPD to join their Early Clinical Development & Translational Sciences group on a 12-month contract . This role sits within the Quantitative Clinical Pharmacology function, which integrates PK/PD, systems modelling, clinical pharmacology, and DMPK approaches across the full drug development lifecycle. The position offers an excellent opportunity for a skilled pharmacokinetics/pharmacodynamics scientist to contribute to innovative drug development projects from preclinical through regulatory submission. Key Responsibilities Lead strategy and execution of non-clinical PKPD and GLP toxicokinetic studies. Provide scientific input into study protocols and regulatory study designs. Collaborate cross-functionally with Non-Clinical Safety, Bioanalysis, Clinical Pharmacology, and external CRO partners. Ensure delivery of high-quality data packages that meet GLP and regulatory submission standards. Analyse, interpret, and report PKPD/toxicokinetic study results; deliver reports and summaries for regulatory submissions. Effectively communicate interim and final results to project teams and stakeholders. Represent the function internally and externally, contributing to scientific reputation and best practices. Candidate Profile PhD, MSc, or BSc in pharmacology, quantitative pharmacology, pharmacokinetics/pharmacodynamics, DMPK, or related field. 5+ years' hands-on PKPD data analysis experience within pharma or CRO environments. Strong knowledge of pharmacology and drug mechanisms. Proven ability to design and deliver non-clinical PKPD studies and GLP toxicokinetics reports. Proficiency with Phoenix WinNonlin is essential; experience with modelling/simulation tools (e.g., Berkeley Madonna, R) a plus. Track record of regulatory submissions and/or scientific publications desirable. Strong communication skills with the ability to influence and collaborate in a matrix environment. Contract Details Duration: 12 months (potential extension). Hours: 37.5 per week (7.5 per day). Location: UK-based; virtual desktop infrastructure (VDI only). Candidate provides own equipment. Future office relocation to Surrey anticipated in 2026/27.
Feb 03, 2026
Full time
Principal Scientist - Non-Clinical PKPD (Contract) UK (Slough-based, VDI only - remote access provided) 12-month contract Full-time (37.5 hrs/week) £35.20-£47.92/hr (PAYE/LTD/Umbrella) We are supporting a global biopharma organisation seeking an experienced Principal Scientist, Non-Clinical PKPD to join their Early Clinical Development & Translational Sciences group on a 12-month contract . This role sits within the Quantitative Clinical Pharmacology function, which integrates PK/PD, systems modelling, clinical pharmacology, and DMPK approaches across the full drug development lifecycle. The position offers an excellent opportunity for a skilled pharmacokinetics/pharmacodynamics scientist to contribute to innovative drug development projects from preclinical through regulatory submission. Key Responsibilities Lead strategy and execution of non-clinical PKPD and GLP toxicokinetic studies. Provide scientific input into study protocols and regulatory study designs. Collaborate cross-functionally with Non-Clinical Safety, Bioanalysis, Clinical Pharmacology, and external CRO partners. Ensure delivery of high-quality data packages that meet GLP and regulatory submission standards. Analyse, interpret, and report PKPD/toxicokinetic study results; deliver reports and summaries for regulatory submissions. Effectively communicate interim and final results to project teams and stakeholders. Represent the function internally and externally, contributing to scientific reputation and best practices. Candidate Profile PhD, MSc, or BSc in pharmacology, quantitative pharmacology, pharmacokinetics/pharmacodynamics, DMPK, or related field. 5+ years' hands-on PKPD data analysis experience within pharma or CRO environments. Strong knowledge of pharmacology and drug mechanisms. Proven ability to design and deliver non-clinical PKPD studies and GLP toxicokinetics reports. Proficiency with Phoenix WinNonlin is essential; experience with modelling/simulation tools (e.g., Berkeley Madonna, R) a plus. Track record of regulatory submissions and/or scientific publications desirable. Strong communication skills with the ability to influence and collaborate in a matrix environment. Contract Details Duration: 12 months (potential extension). Hours: 37.5 per week (7.5 per day). Location: UK-based; virtual desktop infrastructure (VDI only). Candidate provides own equipment. Future office relocation to Surrey anticipated in 2026/27.
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Feb 02, 2026
Full time
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
Feb 02, 2026
Full time
Build, Scale & Operate Leading DTC Brands alongside A-Players Maneuver Marketing Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products. In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs. These results caught the attention of The Financial Times, as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards, jointly organised by The Business Times and KPMG in Singapore. This is just the beginning of our journey, and you could be part of the next stage of our growth! Your Role As Maneuver scales through deeper use of AI, automation, APIs, and cross-functional media intelligence, we're evolving the Media Buyer role from a pure execution function into a hybrid operator-strategist. You take full ownership of performance outcomes on specific projects, acting as a strategic growth driver by identifying high-leverage opportunities across creative, audience, funnel, offer, and structure, while partnering with Growth Strategists to steer spend decisions and leading end-to-end media operations to enable sustainable scaling. What You'll Do Problem Diagnosis & Opportunity Identification Media Buying: Identify gaps in account structure, test process, grad or win rates, targeting, placements, bid strategies, and ad set-up Researches the market, product, and competition proactively to contribute valuable inputs Identify gaps in message-market fit, untapped niches within the market, creative formats, placement-specific performance, etc. Funnel: Identify gaps in post-click experience, including the landing page, mobile vs desktop, cross-sells/upsells, etc. Smart Use of Video Inventory Pair videos with optimal new copy and/or resurface high-performing legacy copy that can give new videos an edge Adjust post click destinations to maximize performance (Sales page vs listicle vs quiz vs VSL funnel) Suggest structural changes and solve for bottlenecks in AOV, CVR, or backend monetization You'll work with Growth Strategist and the rest of the team to identify patterns across video types (VSLs, influencer, partnership, in-house) to inform future creative strategy and funnel adjustments - testing different LPs, listicles, upsell paths, or offers to maximize CVR and AOV. Data, Reporting & Collaboration Partner with Growth Strategist and Haus measurement team to determine real ROAS thresholds using in-platform + post-purchase data Triangulate multiple data sources to define what 'good performance' looks like and push back on misleading signals Create comprehensive performance tracking using advanced Google Sheets capabilities. Familiarity with formulas like VLOOKUPs & pivot tables is compulsory Provides clear, actionable analysis of the data-translating numbers into insights that help optimize performance and drive better decision-making. Optimize Testing Architecture Build efficient structures for testing including including dedicated VSL campaigns, isolated placements (Reels vs Feed vs Stories), and strategic use of cost caps, bid multipliers, and volume bidding Ensure video throughput velocity (number of videos tested, scaled, iterated) through optimizing test setups workflow, batching creative variants, and minimizing launch bottlenecks Organize and group tests across video types and creative formats (VSLs, influencer, partnership, inhouse) Analyze and compare performance across different campaign structures post-testing to identify optimal architectures for scaling Perform Media Buying Responsibilities Campaign management: Monitor, trim, scale, add ads, and rotate past performers Brief, coordinate, and quality-check executions with virtual assistants (VAs) Perform weekend/holiday campaign monitoring and high priority optimizations Work with Creative, Compliance, and Product teams to ensure ads remain within policy boundaries - balancing creativity with delivery reliability Project Ownership Demonstrate deep understanding of strategic project outcomes and constraints, taking accountability for results Actively seek ways to contribute to project success beyond assigned tasks, including taking items off Growth Strategist's and other team members' plates to help them focus on highest-value activities Learn from other accounts and bridge insights across different projects to identify patterns and opportunities for improvement Execute with agency and urgency while maintaining quality standards How You'll Succeed Grow incremental Meta spend (with a focus on Instagram Feeds/Reels/Stories and Facebook Reels) Drive profitable blended ROAS (>1x) - even when in-platform metrics look unprofitable (e.g. 0.3x) Support both TOF reach and BOF/Buyer retargeting objectives using the right creative types and setups What You Bring At least 4 years of relevant experience working with DTC brands as a media buyer. Strong work ethics - we built our brand to 9 figures in revenue profitably with 30 full-time employees and this would not have happened without a strong work ethic and a mission-driven culture. We aim to build the brand to 10 figures by the end of the decade, and this requires a strong sense of commitment to build something together with like-minded people. Analytical mindset - you should be comfortable working with data, analyzing key metrics, and understanding the fundamental marketing levers that drive performance. Strong media buying skills - experienced in managing ad budgets, experimenting with campaign structures, and understanding the basics of manual bid strategies. Project management - ability to identify goals, contribute to planning, and execute tasks effectively, adapting to real-time data and feedback to refine strategies and deliver quality results Project coordination skills - ability to collaborate with other departments to ensure projects stay on track and within timelines. Other important soft skills - resourcefulness, organization, independent, problem-solver
IT Support Engineer required by a market leading client based in St Athan, South Wales. This will be an onsite role providing 1st and 2nd Line support within a varied technical environment to a user based in both the UK and the US. This role is ideal for someone with strong telephone and desktop support experience who enjoys troubleshooting complex issues, supporting users, and contributing to continuous improvement of IT systems and services. Key Responsibilities Provide 1st and 2nd line support for end users, resolving escalated technical issues across hardware, software and systems. Troubleshoot and support Windows desktop environments. Support and administer Active Directory, including users, groups and Group Policy. Install, configure and maintain PCs, laptops, mobile devices and peripherals. Manage and resolve incidents and service requests through the IT ticketing system. Perform root cause analysis and implement long-term fixes. Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint. Assist with system upgrades, deployments and IT projects. Maintain clear technical documentation and knowledge base articles. Provide a high level of customer service and technical guidance to users. Ensure systems are kept secure, patched and up to date. Essential Skills & Experience Knowledge of Windows 10/11 and Windows Server environments. Experience supporting Active Directory, Group Policy and user management. Solid understanding of desktop, laptop and hardware troubleshooting. Experience with Microsoft 365 / Office 365. Familiarity with IT service management tools (ticketing systems). Good understanding of IT security best practices. Strong problem-solving and diagnostic skills. Excellent communication skills and ability to support non-technical users. Ability to work independently and as part of a team. Desirable Skills Basic to intermediate networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP). Experience with virtualisation technologies (VMware, Hyper-V). Exposure to cloud platforms such as Azure or AWS. Knowledge of PowerShell or other scripting for automation. Experience with backup, patching and monitoring tools. IT certifications such as CompTIA, Microsoft, or similar. Benefits: Company pension scheme Ongoing training and development Supportive IT team environment
Jan 31, 2026
Full time
IT Support Engineer required by a market leading client based in St Athan, South Wales. This will be an onsite role providing 1st and 2nd Line support within a varied technical environment to a user based in both the UK and the US. This role is ideal for someone with strong telephone and desktop support experience who enjoys troubleshooting complex issues, supporting users, and contributing to continuous improvement of IT systems and services. Key Responsibilities Provide 1st and 2nd line support for end users, resolving escalated technical issues across hardware, software and systems. Troubleshoot and support Windows desktop environments. Support and administer Active Directory, including users, groups and Group Policy. Install, configure and maintain PCs, laptops, mobile devices and peripherals. Manage and resolve incidents and service requests through the IT ticketing system. Perform root cause analysis and implement long-term fixes. Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint. Assist with system upgrades, deployments and IT projects. Maintain clear technical documentation and knowledge base articles. Provide a high level of customer service and technical guidance to users. Ensure systems are kept secure, patched and up to date. Essential Skills & Experience Knowledge of Windows 10/11 and Windows Server environments. Experience supporting Active Directory, Group Policy and user management. Solid understanding of desktop, laptop and hardware troubleshooting. Experience with Microsoft 365 / Office 365. Familiarity with IT service management tools (ticketing systems). Good understanding of IT security best practices. Strong problem-solving and diagnostic skills. Excellent communication skills and ability to support non-technical users. Ability to work independently and as part of a team. Desirable Skills Basic to intermediate networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP). Experience with virtualisation technologies (VMware, Hyper-V). Exposure to cloud platforms such as Azure or AWS. Knowledge of PowerShell or other scripting for automation. Experience with backup, patching and monitoring tools. IT certifications such as CompTIA, Microsoft, or similar. Benefits: Company pension scheme Ongoing training and development Supportive IT team environment
1st Line Support Surrey 25,000 - 28,500 + Holiday + Pension + Training + Progression This is an excellent opportunity for someone who is looking to build a long-term career in IT support within a market-leading company. You'll join a supportive and growing IT team where you'll receive hands-on training to develop your skills. The company is a recognised leader within the refrigeration industry and continues to grow rapidly. They are known for high-quality engineering solutions and a positive working culture that values learning, collaboration, and continuous improvement, as well as investing in the development of their staff. In this role, you will support the IT department with a broad range of 1st line technical support duties, assisting end users with desktop computers, mobile devices, applications, and core IT systems. You'll gain exposure to networks, servers, and associated infrastructure, while learning best practice around data security and cyber security. This is an office-based role where you'll work closely with colleagues across the business, gradually taking on more responsibility as your experience grows. Due to continued growth, the company is looking to expand its IT team and is seeking someone keen to build a long-term career within a stable, market leading organisation. The Role: Providing 1st line IT support to internal users Fault finding and resolving basic hardware and software issues Assisting with the setup and support of desktops, mobile devices, and applications Supporting IT systems while following data security and cyber security best practices The Person: An interest in IT and technology, with some basic experience or exposure Experience working with email and Microsoft packages Willingness to learn, take feedback, and develop technical skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jan 30, 2026
Full time
1st Line Support Surrey 25,000 - 28,500 + Holiday + Pension + Training + Progression This is an excellent opportunity for someone who is looking to build a long-term career in IT support within a market-leading company. You'll join a supportive and growing IT team where you'll receive hands-on training to develop your skills. The company is a recognised leader within the refrigeration industry and continues to grow rapidly. They are known for high-quality engineering solutions and a positive working culture that values learning, collaboration, and continuous improvement, as well as investing in the development of their staff. In this role, you will support the IT department with a broad range of 1st line technical support duties, assisting end users with desktop computers, mobile devices, applications, and core IT systems. You'll gain exposure to networks, servers, and associated infrastructure, while learning best practice around data security and cyber security. This is an office-based role where you'll work closely with colleagues across the business, gradually taking on more responsibility as your experience grows. Due to continued growth, the company is looking to expand its IT team and is seeking someone keen to build a long-term career within a stable, market leading organisation. The Role: Providing 1st line IT support to internal users Fault finding and resolving basic hardware and software issues Assisting with the setup and support of desktops, mobile devices, and applications Supporting IT systems while following data security and cyber security best practices The Person: An interest in IT and technology, with some basic experience or exposure Experience working with email and Microsoft packages Willingness to learn, take feedback, and develop technical skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
2nd Line Desktop Engineer x2 - Cumbria A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Your skills and experience: Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (eg, ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners. Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.
Jan 30, 2026
Full time
2nd Line Desktop Engineer x2 - Cumbria A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Your skills and experience: Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (eg, ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners. Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.
Are you ready to take your career to the next level? We're looking for an enthusiastic IT Infrastructure Engineer to join our client s dynamic team in Renfrewshire. This full-time role offers you the opportunity to work in a thriving environment where your technical skills will make a real impact. If you are passionate about infrastructure systems and excited to contribute to innovative projects, keep reading! What you will get in your new role Salary between £45,000 and £50,000 per annum Standard working hours: Monday to Friday Opportunities for professional development and career growth A supportive and inclusive team environment Employee benefits and perks Responsibilities in your new role as IT Infrastructure Engineer As the IT Infrastructure Engineer, you will manage, maintain and support core infrastructure systems, encompassing both Linux and Windows environments. You will take charge of administering and optimising Active Directory, group policies, and identity management workflows. You'll lead the way in endpoint management, ensuring secure deployment, configuration, patching, and lifecycle maintenance. Supporting on-premise systems to ensure reliability and operational continuity will be a key focus. Additionally, you will develop and troubleshoot automation and administration scripts using PowerShell, while flexibly responding to a diverse range of operational and project-based tasks. As part of your role, you will contribute to the planning and execution of future IT infrastructure projects and improvements, working independently and collaboratively within a team. Your personality, experience and qualifications We're looking for someone with strong experience in both Linux and Windows server/desktop systems. You should have a solid understanding of Active Directory, networking fundamentals, and best practices in endpoint management. Experience in supporting and troubleshooting on-premise infrastructure and services is essential. You will need to demonstrate proficiency in PowerShell scripting and a strong capability for automation. As a self-motivated and adaptable individual, you should be comfortable taking ownership of tasks and thriving in a fast-paced, evolving environment, with a keen interest in contributing to long-term IT strategy and innovation. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Jan 30, 2026
Seasonal
Are you ready to take your career to the next level? We're looking for an enthusiastic IT Infrastructure Engineer to join our client s dynamic team in Renfrewshire. This full-time role offers you the opportunity to work in a thriving environment where your technical skills will make a real impact. If you are passionate about infrastructure systems and excited to contribute to innovative projects, keep reading! What you will get in your new role Salary between £45,000 and £50,000 per annum Standard working hours: Monday to Friday Opportunities for professional development and career growth A supportive and inclusive team environment Employee benefits and perks Responsibilities in your new role as IT Infrastructure Engineer As the IT Infrastructure Engineer, you will manage, maintain and support core infrastructure systems, encompassing both Linux and Windows environments. You will take charge of administering and optimising Active Directory, group policies, and identity management workflows. You'll lead the way in endpoint management, ensuring secure deployment, configuration, patching, and lifecycle maintenance. Supporting on-premise systems to ensure reliability and operational continuity will be a key focus. Additionally, you will develop and troubleshoot automation and administration scripts using PowerShell, while flexibly responding to a diverse range of operational and project-based tasks. As part of your role, you will contribute to the planning and execution of future IT infrastructure projects and improvements, working independently and collaboratively within a team. Your personality, experience and qualifications We're looking for someone with strong experience in both Linux and Windows server/desktop systems. You should have a solid understanding of Active Directory, networking fundamentals, and best practices in endpoint management. Experience in supporting and troubleshooting on-premise infrastructure and services is essential. You will need to demonstrate proficiency in PowerShell scripting and a strong capability for automation. As a self-motivated and adaptable individual, you should be comfortable taking ownership of tasks and thriving in a fast-paced, evolving environment, with a keen interest in contributing to long-term IT strategy and innovation. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
3rd Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3rd Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON s and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Jan 30, 2026
Full time
3rd Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3rd Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON s and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
CBSbutler Holdings Limited trading as CBSbutler
City, Manchester
Infrastructure Designer (Contract) 11+ months Based in Manchester - Hybrid - 3 days per week in the office 350 - 418 per day InsideIR35 We are looking for an experienced Infrastructure Designer to join a large-scale enterprise environment, working on the design and delivery of complex infrastructure solutions. The role focuses on translating solution architecture into detailed infrastructure designs that are delivered by third-party suppliers, while providing strong technical leadership across projects. You will play a key role within the Infrastructure Centre of Excellence (CoE), ensuring designs are robust, compliant, cost-effective, and aligned with strategic roadmaps. Responsibilities Produce detailed infrastructure design documentation based on approved solution architectures. Coordinate and validate accurate cost estimates for end-to-end project delivery and business cases. Provide technical leadership to project teams, SMEs, and third-party suppliers. Contribute to and maintain infrastructure solution frameworks, patterns, and standards, ensuring best value for money. Ensure clear root cause analysis for incidents impacting Infrastructure CoE deliverables and drive resolution. Work closely with third-party build teams and environment leads to ensure solutions comply with approved designs. Support the design and integration of new products into existing and new solutions. Act as a technical escalation point, convening troubleshooting teams to rapidly resolve infrastructure issues. Provide design input across multiple technology domains (e.g. Mainframe, Networks, Wintel, Databases). Produce and assure design patterns and infrastructure roadmaps. Act as a technical escalation point for production services and during the build phase of new services. Skills & Experience Extensive experience with VMware platforms, infrastructure solutions, and networking and firewall technologies. Proven track record leading infrastructure solution design and process improvement within an IT operational environment. Strong ability to deliver measurable improvements in efficiency, performance, and cost. Excellent communication and influencing skills, working with senior stakeholders, business partners, and external suppliers. High-quality technical documentation and authoring skills. Desirable Technical Skills Mainframe technologies (e.g. CICS, COBOL, Objectstar, CA Datacom, VSAM) UNIX environments (AIX, Linux, Solaris) Wintel, Storage, and Desktop environments Data Centre hosting Cloud services and integration Mobile and BYOD Middleware and integration (e.g. IBM Message Broker, DataStage) Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Jan 30, 2026
Contractor
Infrastructure Designer (Contract) 11+ months Based in Manchester - Hybrid - 3 days per week in the office 350 - 418 per day InsideIR35 We are looking for an experienced Infrastructure Designer to join a large-scale enterprise environment, working on the design and delivery of complex infrastructure solutions. The role focuses on translating solution architecture into detailed infrastructure designs that are delivered by third-party suppliers, while providing strong technical leadership across projects. You will play a key role within the Infrastructure Centre of Excellence (CoE), ensuring designs are robust, compliant, cost-effective, and aligned with strategic roadmaps. Responsibilities Produce detailed infrastructure design documentation based on approved solution architectures. Coordinate and validate accurate cost estimates for end-to-end project delivery and business cases. Provide technical leadership to project teams, SMEs, and third-party suppliers. Contribute to and maintain infrastructure solution frameworks, patterns, and standards, ensuring best value for money. Ensure clear root cause analysis for incidents impacting Infrastructure CoE deliverables and drive resolution. Work closely with third-party build teams and environment leads to ensure solutions comply with approved designs. Support the design and integration of new products into existing and new solutions. Act as a technical escalation point, convening troubleshooting teams to rapidly resolve infrastructure issues. Provide design input across multiple technology domains (e.g. Mainframe, Networks, Wintel, Databases). Produce and assure design patterns and infrastructure roadmaps. Act as a technical escalation point for production services and during the build phase of new services. Skills & Experience Extensive experience with VMware platforms, infrastructure solutions, and networking and firewall technologies. Proven track record leading infrastructure solution design and process improvement within an IT operational environment. Strong ability to deliver measurable improvements in efficiency, performance, and cost. Excellent communication and influencing skills, working with senior stakeholders, business partners, and external suppliers. High-quality technical documentation and authoring skills. Desirable Technical Skills Mainframe technologies (e.g. CICS, COBOL, Objectstar, CA Datacom, VSAM) UNIX environments (AIX, Linux, Solaris) Wintel, Storage, and Desktop environments Data Centre hosting Cloud services and integration Mobile and BYOD Middleware and integration (e.g. IBM Message Broker, DataStage) Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
IT Service Delivery Technician Location : Axminster , Devon (Hybrid / Office & Field-Based) Contract Type: 6-month Contract to perm Salary : 38,000 - 40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering a high-quality service to users, including senior and VIP stakeholders? We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IT Support, supporting multiple sites and users. If remote support isn't suitable, then travel will be required. You'll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards. The Role: Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating when needed. Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (Apply online only , remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft technologies and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for similar positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jan 30, 2026
Contractor
IT Service Delivery Technician Location : Axminster , Devon (Hybrid / Office & Field-Based) Contract Type: 6-month Contract to perm Salary : 38,000 - 40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering a high-quality service to users, including senior and VIP stakeholders? We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IT Support, supporting multiple sites and users. If remote support isn't suitable, then travel will be required. You'll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards. The Role: Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating when needed. Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (Apply online only , remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft technologies and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for similar positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer). Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments. Administer endpoint security, patching, and compliance monitoring. Support audio-visual and telephony systems including Zoom and MS Teams. Assist with Microsoft 365 administration and collaboration tools. Support remote and hybrid working technologies Helpdesk & ITIL Processes Operate within ITIL framework for incident, problem, and change management. Use ticketing systems to log, track, and resolve issues within agreed SLAs. Training & Documentation Deliver IT training and awareness sessions for end-users. Create and maintain technical documentation and knowledge base articles. Essential Skills & Experience required: At least 12 months of IT helpdesk support in a similar role Professional telephone manner Understanding of Active Directory (including Administration) Microsoft 365 (including user/license Administration) MS Teams knowledge Azure (Entra ID) user and group administration Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing from you
Jan 30, 2026
Full time
First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer). Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments. Administer endpoint security, patching, and compliance monitoring. Support audio-visual and telephony systems including Zoom and MS Teams. Assist with Microsoft 365 administration and collaboration tools. Support remote and hybrid working technologies Helpdesk & ITIL Processes Operate within ITIL framework for incident, problem, and change management. Use ticketing systems to log, track, and resolve issues within agreed SLAs. Training & Documentation Deliver IT training and awareness sessions for end-users. Create and maintain technical documentation and knowledge base articles. Essential Skills & Experience required: At least 12 months of IT helpdesk support in a similar role Professional telephone manner Understanding of Active Directory (including Administration) Microsoft 365 (including user/license Administration) MS Teams knowledge Azure (Entra ID) user and group administration Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing from you
Apprentice Junior IT Service Desk Analyst Gateshead Are you passionate about computers and interested in a career in IT? Join our hands-on and supportive IT department! Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technically minded and aspires to develop a career within the IT sector. As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices. No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including: An Introduction & Core IT Essentials Networking Components & Problem Solving Cloud & IT Security Principles Operating Systems & Wireless Networks Basics of Coding & Scripting (HTML & Linux) As an Apprentice Junior IT Service Desk Analyst, you ll be responsible for: First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions. Administration and support with IT assets and equipment including iPads, laptops and mobile phones. Support on IT projects when required As an Apprentice Junior IT Service Desk Analyst, you ll have: Good attributes to work as part of a team Logical and structured approach, with an ability to problem solve Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail Information Communications Technician Training You will undertake ICT Support Technician Level 3 qualification training. In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
Jan 30, 2026
Full time
Apprentice Junior IT Service Desk Analyst Gateshead Are you passionate about computers and interested in a career in IT? Join our hands-on and supportive IT department! Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technically minded and aspires to develop a career within the IT sector. As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices. No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including: An Introduction & Core IT Essentials Networking Components & Problem Solving Cloud & IT Security Principles Operating Systems & Wireless Networks Basics of Coding & Scripting (HTML & Linux) As an Apprentice Junior IT Service Desk Analyst, you ll be responsible for: First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions. Administration and support with IT assets and equipment including iPads, laptops and mobile phones. Support on IT projects when required As an Apprentice Junior IT Service Desk Analyst, you ll have: Good attributes to work as part of a team Logical and structured approach, with an ability to problem solve Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail Information Communications Technician Training You will undertake ICT Support Technician Level 3 qualification training. In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
