Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 08, 2026
Full time
Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established ERP software provider , delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment. To be successful in this Application Support Consultant role, you should have: A strong interest in IT or previous IT / application support experience Excellent communication skills and professional phone manner Good analytical and troubleshooting ability Familiarity with Microsoft Office products Basic understanding of PC / desktop architecture This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, infrastructure support processes, and customer operations-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms used daily across the UK fuel distribution sector. Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same. Role benefits include: Hybrid working (3 days office / 2 days remote) Structured ERP & logistics systems training Supportive, low-pressure team culture Exposure to infrastructure, software and customer operations Excellent long-term career stability (staff retention is outstanding) Monday-Friday only (no weekends) Casual dress environment Salary £22,000-£28,000 If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant , this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.
Apr 08, 2026
Full time
Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established ERP software provider , delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment. To be successful in this Application Support Consultant role, you should have: A strong interest in IT or previous IT / application support experience Excellent communication skills and professional phone manner Good analytical and troubleshooting ability Familiarity with Microsoft Office products Basic understanding of PC / desktop architecture This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, infrastructure support processes, and customer operations-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms used daily across the UK fuel distribution sector. Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same. Role benefits include: Hybrid working (3 days office / 2 days remote) Structured ERP & logistics systems training Supportive, low-pressure team culture Exposure to infrastructure, software and customer operations Excellent long-term career stability (staff retention is outstanding) Monday-Friday only (no weekends) Casual dress environment Salary £22,000-£28,000 If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant , this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Director, Legal Operations will serve as the centralized owner for Legal's operations, technology, data, and execution. This role is the Directly Responsible Individual (DRI) for Legal AI strategy and implementation, partnering closely with Engineering, Product, Security, Finance, and other stakeholders to modernize and scale Kraken's legal function. As Kraken's regulatory footprint and business complexity grow, this leader will own operational strategy, tooling, process design, and metrics-driving automation, AI adoption, workflow standardization, and vendor optimization. This role ensures Legal operates as a strategic, data driven partner to the business rather than a reactive cost center. This leader will also be responsible for Legal's financial, resourcing, and demand management foundations-ensuring the right work is done by the right resource at the right cost, with predictable outcomes as the organization scales. The opportunity Serve as the DRI for Legal Operations, Legal Technology, and Legal AI strategy, execution, and governance, ensuring scalable, compliant, and high impact delivery Own and evolve Legal's operating model, identifying inefficiencies and driving scale across workflows, processes, resourcing, service delivery, and automation Partner with the CLO and Finance on Legal budgeting, forecasting, accruals, and long range cost modeling to ensure spend predictability and alignment with business growth Lead legal resourcing, capacity planning, and vendor management, including headcount modeling, role design, make/buy/automate decisions, legal billing, and outside counsel oversight Manage and govern Legal's full technology stack (CLM, matter management, intake, spend, knowledge management, and AI tools), preventing tool sprawl through standardization and compliance Design, implement, and scale Legal intake, triage, demand management, and AI enabled workflows, moving from experimentation to secure, enterprise grade deployment Establish metrics, dashboards, and operational controls to provide visibility into legal demand, workload, spend, efficiency, risk, outcomes, and audit readiness Act as a force multiplier for Legal by enabling attorneys to focus on high value judgment, strategy, and advisory work through process, technology, and AI enablement Skills you should HODL 10+ years of experience across Legal Operations, legal technology, process design, and finance adjacent operational leadership in scaled, regulated, or technology driven organizations Proven track record owning and scaling legal operations, legal tech, and financial management in complex, multi stakeholder environments Demonstrated leadership driving automation and AI initiatives end to end, from strategy and governance through secure enterprise deployment, adoption, and ROI measurement Deep understanding of core legal workflows (contracts, regulatory, investigations, litigation, intake, outside counsel) with the ability to redesign inefficient end to end processes Hands on experience owning and optimizing legal technology platforms, including CLM, matter management, intake, spend management, knowledge management, and AI enabled tools Ability to translate Legal requirements into clear technical roadmaps and executable operational plans Experience building metrics, dashboards, controls, and OKRs to measure performance, cost, risk, efficiency, and outcomes Strong executive communication and influence skills, with comfort operating in ambiguity and leading transformation in fast moving, high growth environments Nice to haves Experience in fintech, crypto, financial services, or other highly regulated industries Background in enterprise AI governance, model risk management, or secure deployment of AI systems Prior people management experience within Legal Operations or adjacent operational functions Experience benchmarking Legal Operations practices, tooling, and cost structures against peer companies or industry standards (e.g., CLOC frameworks) Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Apr 08, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Director, Legal Operations will serve as the centralized owner for Legal's operations, technology, data, and execution. This role is the Directly Responsible Individual (DRI) for Legal AI strategy and implementation, partnering closely with Engineering, Product, Security, Finance, and other stakeholders to modernize and scale Kraken's legal function. As Kraken's regulatory footprint and business complexity grow, this leader will own operational strategy, tooling, process design, and metrics-driving automation, AI adoption, workflow standardization, and vendor optimization. This role ensures Legal operates as a strategic, data driven partner to the business rather than a reactive cost center. This leader will also be responsible for Legal's financial, resourcing, and demand management foundations-ensuring the right work is done by the right resource at the right cost, with predictable outcomes as the organization scales. The opportunity Serve as the DRI for Legal Operations, Legal Technology, and Legal AI strategy, execution, and governance, ensuring scalable, compliant, and high impact delivery Own and evolve Legal's operating model, identifying inefficiencies and driving scale across workflows, processes, resourcing, service delivery, and automation Partner with the CLO and Finance on Legal budgeting, forecasting, accruals, and long range cost modeling to ensure spend predictability and alignment with business growth Lead legal resourcing, capacity planning, and vendor management, including headcount modeling, role design, make/buy/automate decisions, legal billing, and outside counsel oversight Manage and govern Legal's full technology stack (CLM, matter management, intake, spend, knowledge management, and AI tools), preventing tool sprawl through standardization and compliance Design, implement, and scale Legal intake, triage, demand management, and AI enabled workflows, moving from experimentation to secure, enterprise grade deployment Establish metrics, dashboards, and operational controls to provide visibility into legal demand, workload, spend, efficiency, risk, outcomes, and audit readiness Act as a force multiplier for Legal by enabling attorneys to focus on high value judgment, strategy, and advisory work through process, technology, and AI enablement Skills you should HODL 10+ years of experience across Legal Operations, legal technology, process design, and finance adjacent operational leadership in scaled, regulated, or technology driven organizations Proven track record owning and scaling legal operations, legal tech, and financial management in complex, multi stakeholder environments Demonstrated leadership driving automation and AI initiatives end to end, from strategy and governance through secure enterprise deployment, adoption, and ROI measurement Deep understanding of core legal workflows (contracts, regulatory, investigations, litigation, intake, outside counsel) with the ability to redesign inefficient end to end processes Hands on experience owning and optimizing legal technology platforms, including CLM, matter management, intake, spend management, knowledge management, and AI enabled tools Ability to translate Legal requirements into clear technical roadmaps and executable operational plans Experience building metrics, dashboards, controls, and OKRs to measure performance, cost, risk, efficiency, and outcomes Strong executive communication and influence skills, with comfort operating in ambiguity and leading transformation in fast moving, high growth environments Nice to haves Experience in fintech, crypto, financial services, or other highly regulated industries Background in enterprise AI governance, model risk management, or secure deployment of AI systems Prior people management experience within Legal Operations or adjacent operational functions Experience benchmarking Legal Operations practices, tooling, and cost structures against peer companies or industry standards (e.g., CLOC frameworks) Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Marketing & Brand Officer (Maternity cover) Location: Remote (UK based) Salary: £29,450 per year (plus Inner London Weighting of £3,483.94, if eligible) Length of contract: 12 months fixed term contract Hours per week: 37 hours (28 hours also considered) Start date: mid May 2026 Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews: Interviews will be scheduled on a rolling basis Who are Women s Aid? Women s Aid is the national charity working to end domestic abuse against women and children. We are a federation of 185 organisations which provide over 300 local lifesaving services to women and children across the country. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. Our support services, which include the Survivors Forum, the No Woman Turned Away Project, the Survivor s Handbook, Love Respect (our dedicated website for young people), the national Women s Aid Directory and our advocacy projects, help thousands of women and children every year. Purpose of the Marketing & Brand Officer role: To develop, coordinate and deliver impactful marketing content across channels to drive engagement and income. To create publications and assets that increase awareness of WA's brand identity and to use analytics to assist with creating and evaluating targeted campaigns. To support with content creation and updates across platforms and WA s channels. Key duties and responsibilities of the Marketing & Brand Officer: Support with the design of publications and branded assets, which are created both in-house and externally using desktop publishing software (e.g. Canva, Adobe InDesign). Work with a diverse range of stakeholders, to generate high-quality, impactful content, including web copy, direct mailings, and newsletters etc. to ensure engagement to lead towards income growth. Monitor content calendars across digital platforms, ensuring regular, consistent messaging that reflects WA brand, mission and values. Draft, edit and proof email copy to ensure clarity, accessibility, inclusivity and alignment with brand tone of voice. Work with Digital colleagues to ensure messaging is optimised for different audiences and purposes (e.g. engagement, fundraising, brand awareness). Assist with gathering stories/content from across the organisation for use in email communications. Monitor performance metrics and feed insights back into content planning. Act as the guardian of our brand, implementing standards for visual and written content, and ensuring consistency in tone and messaging. Ensure our digital and offline presence is consistently on brand and on message, embedding the style and tone of voice across all our channels. Track and analyse communications metrics, supporting the production of regular reports to the senior leadership on the effectiveness of communications efforts. Oversee Women s Aid websites, and mailings to ensure content is engaging, relevant, and up to date. Support the implementation of market research, identifying consumer insights, market trends, and competitor activities. What we are looking for in our Marketing & Brand Officer: Experience of on-line communications/websites/social media, digital fundraising including Content Management Systems. Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. Ability to produce high quality written material, for copy writing, copy editing and publicity materials, posters and press releases. Ability to communicate sensitively with survivors of domestic violence to discuss case studies. An understanding of the principles and practices of marketing. Experience of working in communications/journalism/ publications or similar work. An understanding of the essential requirement to maintain confidentiality in all areas of work. A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children. Experience of liaising with a variety of individuals and organisations at a variety of levels. Experience of maintaining systems for information storage and retrieval. Benefits of joining us as our Marketing & Brand Officer include: Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days. Valuable Pension Benefits: a generous 7% employer contribution. Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies NB: Women only need apply under schedule 9 (Part 1) of the Equality Act 2010 All posts, including remote posts, must be based in the UK. Women s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women. Please see the Reasonable Adjustments Statement on Job Description. Please read our Single Sex Statement on the Women s Aid Website Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
Apr 07, 2026
Full time
Marketing & Brand Officer (Maternity cover) Location: Remote (UK based) Salary: £29,450 per year (plus Inner London Weighting of £3,483.94, if eligible) Length of contract: 12 months fixed term contract Hours per week: 37 hours (28 hours also considered) Start date: mid May 2026 Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews: Interviews will be scheduled on a rolling basis Who are Women s Aid? Women s Aid is the national charity working to end domestic abuse against women and children. We are a federation of 185 organisations which provide over 300 local lifesaving services to women and children across the country. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. Our support services, which include the Survivors Forum, the No Woman Turned Away Project, the Survivor s Handbook, Love Respect (our dedicated website for young people), the national Women s Aid Directory and our advocacy projects, help thousands of women and children every year. Purpose of the Marketing & Brand Officer role: To develop, coordinate and deliver impactful marketing content across channels to drive engagement and income. To create publications and assets that increase awareness of WA's brand identity and to use analytics to assist with creating and evaluating targeted campaigns. To support with content creation and updates across platforms and WA s channels. Key duties and responsibilities of the Marketing & Brand Officer: Support with the design of publications and branded assets, which are created both in-house and externally using desktop publishing software (e.g. Canva, Adobe InDesign). Work with a diverse range of stakeholders, to generate high-quality, impactful content, including web copy, direct mailings, and newsletters etc. to ensure engagement to lead towards income growth. Monitor content calendars across digital platforms, ensuring regular, consistent messaging that reflects WA brand, mission and values. Draft, edit and proof email copy to ensure clarity, accessibility, inclusivity and alignment with brand tone of voice. Work with Digital colleagues to ensure messaging is optimised for different audiences and purposes (e.g. engagement, fundraising, brand awareness). Assist with gathering stories/content from across the organisation for use in email communications. Monitor performance metrics and feed insights back into content planning. Act as the guardian of our brand, implementing standards for visual and written content, and ensuring consistency in tone and messaging. Ensure our digital and offline presence is consistently on brand and on message, embedding the style and tone of voice across all our channels. Track and analyse communications metrics, supporting the production of regular reports to the senior leadership on the effectiveness of communications efforts. Oversee Women s Aid websites, and mailings to ensure content is engaging, relevant, and up to date. Support the implementation of market research, identifying consumer insights, market trends, and competitor activities. What we are looking for in our Marketing & Brand Officer: Experience of on-line communications/websites/social media, digital fundraising including Content Management Systems. Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. Ability to produce high quality written material, for copy writing, copy editing and publicity materials, posters and press releases. Ability to communicate sensitively with survivors of domestic violence to discuss case studies. An understanding of the principles and practices of marketing. Experience of working in communications/journalism/ publications or similar work. An understanding of the essential requirement to maintain confidentiality in all areas of work. A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children. Experience of liaising with a variety of individuals and organisations at a variety of levels. Experience of maintaining systems for information storage and retrieval. Benefits of joining us as our Marketing & Brand Officer include: Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days. Valuable Pension Benefits: a generous 7% employer contribution. Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies NB: Women only need apply under schedule 9 (Part 1) of the Equality Act 2010 All posts, including remote posts, must be based in the UK. Women s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women. Please see the Reasonable Adjustments Statement on Job Description. Please read our Single Sex Statement on the Women s Aid Website Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 07, 2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the role Fixed Term Contract until January 2027 The DDAT Support Service Desk is the central point of contact for IT queries from HC-One staff in care homes, Support Office and remotely. The Service Desk strives to set the standard of behaviour for customer engagement, playing a key customer advocacy role, developing, and delivering services that support our user needs and inform IT Services delivery. The team act as user champions, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The Service Analyst role is essential in providing technical IT support and assistance to the whole HC-One Group. Service Analysts are information professionals and advocates of excellent customer service. You will report to a Service Desk Lead and work within a team of Service Analysts to resolve a wide range of user issues and requests relating to IT services. Fielding a wide range of contacts via Telephone, email, IT portal and walk ups, you will manage the resulting incidents and service requests through to conclusion, in line with incident management and request fulfilment processes measured against Service Desk objectives and ITIL Best Practices. About The Company HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm hearted and professional people who have a clear understanding of our Residents' individual needs, choices and wishes. We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. What HC-One offer Award-winning learning and development 25 days annual leave An opportunity to learn from experienced colleagues as part of an outstanding and committed team. GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16 Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. About You You will hold a Level 3 IT Qualification, or equivalent, and have a minimum of 2 years prior experience in a tech support, desktop support, or a similar role with experience using ticketing systems to process user requests and issues, ideally with experience working within an ITIL Framework. Proficient in managing Microsoft Office 365 application Suite, you will have intermediate skills in understanding and managing Microsoft Active Directory services and have experience with remote desktop applications and help desk software. Customer focussed, you will have excellent interpersonal, written and verbal communication skills, a high level of attention to detail and problem solving skills. Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
Apr 07, 2026
Full time
About the role Fixed Term Contract until January 2027 The DDAT Support Service Desk is the central point of contact for IT queries from HC-One staff in care homes, Support Office and remotely. The Service Desk strives to set the standard of behaviour for customer engagement, playing a key customer advocacy role, developing, and delivering services that support our user needs and inform IT Services delivery. The team act as user champions, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The Service Analyst role is essential in providing technical IT support and assistance to the whole HC-One Group. Service Analysts are information professionals and advocates of excellent customer service. You will report to a Service Desk Lead and work within a team of Service Analysts to resolve a wide range of user issues and requests relating to IT services. Fielding a wide range of contacts via Telephone, email, IT portal and walk ups, you will manage the resulting incidents and service requests through to conclusion, in line with incident management and request fulfilment processes measured against Service Desk objectives and ITIL Best Practices. About The Company HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom. We are very proud of our outstanding team at HC-One. They are caring, warm hearted and professional people who have a clear understanding of our Residents' individual needs, choices and wishes. We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. What HC-One offer Award-winning learning and development 25 days annual leave An opportunity to learn from experienced colleagues as part of an outstanding and committed team. GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16 Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. About You You will hold a Level 3 IT Qualification, or equivalent, and have a minimum of 2 years prior experience in a tech support, desktop support, or a similar role with experience using ticketing systems to process user requests and issues, ideally with experience working within an ITIL Framework. Proficient in managing Microsoft Office 365 application Suite, you will have intermediate skills in understanding and managing Microsoft Active Directory services and have experience with remote desktop applications and help desk software. Customer focussed, you will have excellent interpersonal, written and verbal communication skills, a high level of attention to detail and problem solving skills. Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
Technical Adviser - Passive Fire A leading specialist in passive fire protection is seeking a hands on, proactive Technical Adviser to support high quality passive fire compliance across a diverse project portfolio. The company is growing sustainably, investing heavily in its people and creating strong progression pathways. They now require a Technical Adviser with solid passive fire knowledge, clear communication skills and the willingness to get stuck into day to day project support. This is an excellent moment to join the company. The technical function is expanding and the successful Technical Adviser will have genuine scope to broaden their responsibilities and influence. You'll work closely with the Senior Technical Manager, support operational teams and play a central role in driving passive fire protection standards across the business. The Technical Adviser Role The Technical Adviser will enjoy a varied role that mixes on site engagement, technical reviews, problem solving and operational support. You will analyse QA and audit data to spot trends and help shape future technical processes. This requires someone comfortable using both technical judgement and practical understanding a Technical Adviser who can speak confidently with site teams, supervisors, contracts managers and senior stakeholders. As the business continues to grow, the successful Technical Adviser will have the opportunity to evolve their position, influence best practice and play a meaningful part in the development of internal training and procedures. Duties of the Technical Adviser include: Supporting sites and operational teams with technical guidance and compliance Reviewing drawings, fire separation lines, compartmentation, cavity barriers and fire stopping requirements Preparing desktop and on site audits and assisting with close outs Producing toolbox talks and internal training content Liaising with manufacturers and reviewing certification and technical Documentation The Person? The successful Technical Adviser will bring strong passive fire knowledge, the confidence to work closely with site and office teams, and the practical mindset needed to identify issues and guide projects back to compliance. You'll be someone who can communicate clearly, solve problems quickly and support a growing technical function. Solid understanding of passive fire, fire stopping, compartmentation and fire doors Able to identify non compliance and offer clear, proportionate solutions Confident reviewing drawings, fire separation lines, cavity barriers and escape routes Comfortable using QA and audit data to spot trends and support continual improvement Hands on experience alongside technical knowledge, able to speak confidently with different teams Practical, solutions led approach with strong communication skills Experience delivering compartmentation surveys and/or fire door inspections Recognised PFP qualification (e.g. Level 2 or Level 3) In Return ? £48,000 - £54,000 (DOE) Company car or generous car allowance Paid Health Plan membership for you and family Annual bonus + annual pay rise 25 days holiday + bank holidays Christmas shutdown (additional paid leave) Birthday off + option to purchase extra leave Extremely strong CPD support and internal training opportunities Endless supply of tea and coffee If you are a passive fire or other fire safety professional and considering your career opportunities, then contact Lauren Banks at Brandon James . Reference LB21561 Passive Fire Technical Adviser / Passive Fire Protection / Fire Stopping / Fire Doors / ASFP / IFE / Building Safety Act / Compartmentation Surveys / Fire Safety
Apr 06, 2026
Full time
Technical Adviser - Passive Fire A leading specialist in passive fire protection is seeking a hands on, proactive Technical Adviser to support high quality passive fire compliance across a diverse project portfolio. The company is growing sustainably, investing heavily in its people and creating strong progression pathways. They now require a Technical Adviser with solid passive fire knowledge, clear communication skills and the willingness to get stuck into day to day project support. This is an excellent moment to join the company. The technical function is expanding and the successful Technical Adviser will have genuine scope to broaden their responsibilities and influence. You'll work closely with the Senior Technical Manager, support operational teams and play a central role in driving passive fire protection standards across the business. The Technical Adviser Role The Technical Adviser will enjoy a varied role that mixes on site engagement, technical reviews, problem solving and operational support. You will analyse QA and audit data to spot trends and help shape future technical processes. This requires someone comfortable using both technical judgement and practical understanding a Technical Adviser who can speak confidently with site teams, supervisors, contracts managers and senior stakeholders. As the business continues to grow, the successful Technical Adviser will have the opportunity to evolve their position, influence best practice and play a meaningful part in the development of internal training and procedures. Duties of the Technical Adviser include: Supporting sites and operational teams with technical guidance and compliance Reviewing drawings, fire separation lines, compartmentation, cavity barriers and fire stopping requirements Preparing desktop and on site audits and assisting with close outs Producing toolbox talks and internal training content Liaising with manufacturers and reviewing certification and technical Documentation The Person? The successful Technical Adviser will bring strong passive fire knowledge, the confidence to work closely with site and office teams, and the practical mindset needed to identify issues and guide projects back to compliance. You'll be someone who can communicate clearly, solve problems quickly and support a growing technical function. Solid understanding of passive fire, fire stopping, compartmentation and fire doors Able to identify non compliance and offer clear, proportionate solutions Confident reviewing drawings, fire separation lines, cavity barriers and escape routes Comfortable using QA and audit data to spot trends and support continual improvement Hands on experience alongside technical knowledge, able to speak confidently with different teams Practical, solutions led approach with strong communication skills Experience delivering compartmentation surveys and/or fire door inspections Recognised PFP qualification (e.g. Level 2 or Level 3) In Return ? £48,000 - £54,000 (DOE) Company car or generous car allowance Paid Health Plan membership for you and family Annual bonus + annual pay rise 25 days holiday + bank holidays Christmas shutdown (additional paid leave) Birthday off + option to purchase extra leave Extremely strong CPD support and internal training opportunities Endless supply of tea and coffee If you are a passive fire or other fire safety professional and considering your career opportunities, then contact Lauren Banks at Brandon James . Reference LB21561 Passive Fire Technical Adviser / Passive Fire Protection / Fire Stopping / Fire Doors / ASFP / IFE / Building Safety Act / Compartmentation Surveys / Fire Safety
Job Description: Cloud Application Developer At DXC Technology, we deliver mission-critical services that help our clients transform, modernise, and thrive in secure, complex environments. We are committed to innovation, inclusion, and a people first culture that enables our teams to succeed and grow. Location: On site 5 days per week (1 hour drive from site) from Manchester, Central London or Gloucester. We are now seeking a Cloud Application Developer to join one of our Platinum accounts. In this role, you will provide both technical expertise and leadership, overseeing the design, development, and delivery of secure, automated, and scalable cloud solutions across Azure, AWS, and private cloud. You will also guide and mentor developers while working closely with stakeholders to ensure our solutions align with strategic business outcomes. Key Responsibilities Lead and manage a multidisciplinary team of cloud developers and engineers. Oversee the design, build, and deployment of high-availability, scalable, and secure cloud solutions. Act as a trusted advisor, guiding clients on emerging cloud technologies, automation, and best practices. Ensure solutions meet strict security, compliance, and performance requirements. Drive innovation, automation, and process improvement across cloud delivery. Collaborate with senior stakeholders to align cloud solutions with business objectives. What You'll Bring Proven experience in cloud platform development and team leadership. Strong communication and collaboration skills, with the ability to influence at multiple levels. Hands on expertise with AWS and/or Azure (Azure Virtual Desktop a plus). Knowledge of automation/configuration management tools (e.g., Ansible, Puppet, Chef). Experience with containerisation and orchestration (Docker, Kubernetes, OpenShift). Familiarity with scripting/coding languages such as Python, React, or Go. Strong understanding of CI/CD pipelines and Infrastructure as Code (Terraform, Jenkins, Concourse, etc.). Awareness of cloud security, IAM, and authentication frameworks (OIDC, OAuth2, Keycloak, etc.). Desirable Experience Monitoring and observability tools (Splunk, ELK, DataDog, New Relic, Nagios). Web/application servers (NGINX, Apache, JBoss). Database schemas and query languages. Atlassian toolset (Jira, Confluence, Bitbucket). What We Offer Competitive salary and compensation package. Pension scheme and private healthcare. DXC Select benefits - discounts on technology, travel, groceries, and more. Perks at Work and recognition programmes. Ongoing career development and leadership training. A collaborative culture that values inclusion, innovation, and balance. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Apr 05, 2026
Full time
Job Description: Cloud Application Developer At DXC Technology, we deliver mission-critical services that help our clients transform, modernise, and thrive in secure, complex environments. We are committed to innovation, inclusion, and a people first culture that enables our teams to succeed and grow. Location: On site 5 days per week (1 hour drive from site) from Manchester, Central London or Gloucester. We are now seeking a Cloud Application Developer to join one of our Platinum accounts. In this role, you will provide both technical expertise and leadership, overseeing the design, development, and delivery of secure, automated, and scalable cloud solutions across Azure, AWS, and private cloud. You will also guide and mentor developers while working closely with stakeholders to ensure our solutions align with strategic business outcomes. Key Responsibilities Lead and manage a multidisciplinary team of cloud developers and engineers. Oversee the design, build, and deployment of high-availability, scalable, and secure cloud solutions. Act as a trusted advisor, guiding clients on emerging cloud technologies, automation, and best practices. Ensure solutions meet strict security, compliance, and performance requirements. Drive innovation, automation, and process improvement across cloud delivery. Collaborate with senior stakeholders to align cloud solutions with business objectives. What You'll Bring Proven experience in cloud platform development and team leadership. Strong communication and collaboration skills, with the ability to influence at multiple levels. Hands on expertise with AWS and/or Azure (Azure Virtual Desktop a plus). Knowledge of automation/configuration management tools (e.g., Ansible, Puppet, Chef). Experience with containerisation and orchestration (Docker, Kubernetes, OpenShift). Familiarity with scripting/coding languages such as Python, React, or Go. Strong understanding of CI/CD pipelines and Infrastructure as Code (Terraform, Jenkins, Concourse, etc.). Awareness of cloud security, IAM, and authentication frameworks (OIDC, OAuth2, Keycloak, etc.). Desirable Experience Monitoring and observability tools (Splunk, ELK, DataDog, New Relic, Nagios). Web/application servers (NGINX, Apache, JBoss). Database schemas and query languages. Atlassian toolset (Jira, Confluence, Bitbucket). What We Offer Competitive salary and compensation package. Pension scheme and private healthcare. DXC Select benefits - discounts on technology, travel, groceries, and more. Perks at Work and recognition programmes. Ongoing career development and leadership training. A collaborative culture that values inclusion, innovation, and balance. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
A Leading Pathology Organisation is seeking an enthusiastic and practical IT Endpoint Technician to join its IT team based near Euston, London This is a hands-on, site-based role supporting a busy endpoint environment within a pathology healthcare setting. The Role You will provide first-line desktop and endpoint support, working closely with IT colleagues to maintain, upgrade and deploy hardware across the organisation. The role is primarily based on site their offices in Tavistock square (Kings Cross), with occasional travel to other sites as required. Due to the nature of the role, flexible or home working is not available. Key responsibilities include: Providing desktop and endpoint support for PCs, laptops, thin clients, mobile devices and printers Deploying, configuring and maintaining IT hardware Performing hardware repairs and upgrades (e.g. replacing components) Managing and resolving IT helpdesk tickets, escalating where appropriate Supporting user account setup within Active Directory and email systems Participating in patching, maintenance and endpoint security activities Assisting with IT projects and maintaining technical documentation Delivering timely on-site support, including occasional visits to other locations About You This role would suit someone who is: Hardware-focused, with solid hands-on experience upgrading and repairing computers Ideally with at least one year's experience in a similar IT support or endpoint role (although keen beginners with the right attitude will be considered) Enthusiastic, proactive and eager to learn Comfortable working both independently and as part of a team Fit and active, as the role is physically demanding and involves moving and handling IT equipment Working Hours & Location 40 hours per week, Monday to Friday 08:00 - 17:00, with a 1-hour lunch break Based on site at Tavistock Square Occasional travel to other sites Salary & Benefits Starting salary: £28,808 23 days annual leave, rising to 28 days after 5 years' service Opportunity to develop skills within a large, professional IT environment supporting essential healthcare services If you enjoy hands-on IT work, thrive in a fast-paced environment and are keen to build your career within a Leading Pathology Organisation, this role offers an excellent opportunity to do so.
Apr 02, 2026
Full time
A Leading Pathology Organisation is seeking an enthusiastic and practical IT Endpoint Technician to join its IT team based near Euston, London This is a hands-on, site-based role supporting a busy endpoint environment within a pathology healthcare setting. The Role You will provide first-line desktop and endpoint support, working closely with IT colleagues to maintain, upgrade and deploy hardware across the organisation. The role is primarily based on site their offices in Tavistock square (Kings Cross), with occasional travel to other sites as required. Due to the nature of the role, flexible or home working is not available. Key responsibilities include: Providing desktop and endpoint support for PCs, laptops, thin clients, mobile devices and printers Deploying, configuring and maintaining IT hardware Performing hardware repairs and upgrades (e.g. replacing components) Managing and resolving IT helpdesk tickets, escalating where appropriate Supporting user account setup within Active Directory and email systems Participating in patching, maintenance and endpoint security activities Assisting with IT projects and maintaining technical documentation Delivering timely on-site support, including occasional visits to other locations About You This role would suit someone who is: Hardware-focused, with solid hands-on experience upgrading and repairing computers Ideally with at least one year's experience in a similar IT support or endpoint role (although keen beginners with the right attitude will be considered) Enthusiastic, proactive and eager to learn Comfortable working both independently and as part of a team Fit and active, as the role is physically demanding and involves moving and handling IT equipment Working Hours & Location 40 hours per week, Monday to Friday 08:00 - 17:00, with a 1-hour lunch break Based on site at Tavistock Square Occasional travel to other sites Salary & Benefits Starting salary: £28,808 23 days annual leave, rising to 28 days after 5 years' service Opportunity to develop skills within a large, professional IT environment supporting essential healthcare services If you enjoy hands-on IT work, thrive in a fast-paced environment and are keen to build your career within a Leading Pathology Organisation, this role offers an excellent opportunity to do so.
Job Title Accounts Supervisor Location London Salary £50,000 - £57,000 I'm currently working with a well-known firm in London who are seeking an ambitious and experienced Accounts Supervisor to join their dynamic Creative Division. The ideal candidate will be ACA or ACCA qualified. What you will be doing as an Accounts Supervisor Oversee the preparation and delivery of statutory accounts, coordinating with tax and other departments for final review. Working on a creative client portfolio, including music clients. Lead efforts to streamline processes and enhance workflow efficiency for both clients and internal teams. Assist with monthly deadlines, including liaising with clients and the team to finalize management accounts, VAT returns, and other required financial returns. Prepare comprehensive information packs and meeting agendas in advance of client meetings. What you will need to succeed as an Accounts Supervisor ACA or ACCA qualified. Experience in working on creative clients, including music. Advanced knowledge of desktop and cloud-based bookkeeping software, particularly QuickBooks and Xero. Experience using statutory accounting software packages (Caseware is desirable but not essential). Audit experience is highly desirable but not a requirement. Highly analytical with strong numerical skills. Proficient in Excel (Intermediate to Advanced level). Excellent communication and interpersonal skills. Proactive, able to take the initiative and drive solutions. Comfortable working cross-functionally and solving problems collaboratively. Why join this firm? A clear progression path to partnership, allowing you to shape the future of the business. Private medical insurance. 25 days of annual leave, plus bank holidays and 3 additional days over the December holidays. Cashback scheme for medical expenses. Group Life Insurance. Mental wellbeing and physical health support. Regular social events and activities (including pizza, breakfast, and rooftop drinks). Cycle-to-work scheme. Season ticket loans. Workplace nursery scheme. What next? The client is keen to start interviewing NOW! So if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 01, 2026
Full time
Job Title Accounts Supervisor Location London Salary £50,000 - £57,000 I'm currently working with a well-known firm in London who are seeking an ambitious and experienced Accounts Supervisor to join their dynamic Creative Division. The ideal candidate will be ACA or ACCA qualified. What you will be doing as an Accounts Supervisor Oversee the preparation and delivery of statutory accounts, coordinating with tax and other departments for final review. Working on a creative client portfolio, including music clients. Lead efforts to streamline processes and enhance workflow efficiency for both clients and internal teams. Assist with monthly deadlines, including liaising with clients and the team to finalize management accounts, VAT returns, and other required financial returns. Prepare comprehensive information packs and meeting agendas in advance of client meetings. What you will need to succeed as an Accounts Supervisor ACA or ACCA qualified. Experience in working on creative clients, including music. Advanced knowledge of desktop and cloud-based bookkeeping software, particularly QuickBooks and Xero. Experience using statutory accounting software packages (Caseware is desirable but not essential). Audit experience is highly desirable but not a requirement. Highly analytical with strong numerical skills. Proficient in Excel (Intermediate to Advanced level). Excellent communication and interpersonal skills. Proactive, able to take the initiative and drive solutions. Comfortable working cross-functionally and solving problems collaboratively. Why join this firm? A clear progression path to partnership, allowing you to shape the future of the business. Private medical insurance. 25 days of annual leave, plus bank holidays and 3 additional days over the December holidays. Cashback scheme for medical expenses. Group Life Insurance. Mental wellbeing and physical health support. Regular social events and activities (including pizza, breakfast, and rooftop drinks). Cycle-to-work scheme. Season ticket loans. Workplace nursery scheme. What next? The client is keen to start interviewing NOW! So if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Apr 01, 2026
Full time
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
Apr 01, 2026
Full time
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
Why Join Emmaus CAT? Emmaus Catholic Academy Trust is a fast-growing organisation committed to providing outstanding Catholic education. As an IT Cluster Apprentice, you will be part of a supportive and forward-thinking team implementing modern technologies across our schools. This role offers excellent development opportunities and the chance to contribute to a meaningful mission. About the role: As an IT Cluster Apprentice, you will play a key role in supporting the day-to-day implementation of IT services within our schools. Working as part of the Emmaus CAT Central Team, you will help ensure that staff and pupils receive effective, efficient and reliable IT support. Your initial deployment will be at St Anne's RC Voluntary Academy (Stockport Cluster). Over time, you will also provide on-site support to neighbouring primary schools within the Catholic Academy Trust (CAT) on a rota basis. This IT apprenticeship offers exposure to a wide range of technologies, including Microsoft 365, Windows 11, Chrome OS, and school service desk systems. As an IT Cluster Apprentice, you will work closely with the Head of IT, IT Operations Manager, Cluster IT Manager, School Business Managers, and School IT Leads. Responsibilities: Supporting the day-to-day implementation of IT services across CAT schools Assisting with desktop administration, including Microsoft and Windows environments Helping manage the school IT service desk Providing on-site support across multiple schools within the Trust Working collaboratively to support the Emmaus CAT IT strategy Delivering excellent customer service to staff and pupils Maintaining confidentiality and professionalism at all times What we're looking for: Experience & knowledge: Experience with Windows & 11, Chrome OS Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive) Understanding of basic IT troubleshooting Customer-focused approach Awareness of DfE Digital & Technology Standards (desirable) Skills & attributes: Adaptable and flexible across multiple school sites Integrity, professionalism and alignment with Emmaus CAT values Ability to work collaboratively and discreetly Commitment to the Trust community Full UK driving licence Enhanced DBS clearance Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Full-time, 35 hours per week Future prospects: Opportunities available as the Trust's IT service expands. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apr 01, 2026
Full time
Why Join Emmaus CAT? Emmaus Catholic Academy Trust is a fast-growing organisation committed to providing outstanding Catholic education. As an IT Cluster Apprentice, you will be part of a supportive and forward-thinking team implementing modern technologies across our schools. This role offers excellent development opportunities and the chance to contribute to a meaningful mission. About the role: As an IT Cluster Apprentice, you will play a key role in supporting the day-to-day implementation of IT services within our schools. Working as part of the Emmaus CAT Central Team, you will help ensure that staff and pupils receive effective, efficient and reliable IT support. Your initial deployment will be at St Anne's RC Voluntary Academy (Stockport Cluster). Over time, you will also provide on-site support to neighbouring primary schools within the Catholic Academy Trust (CAT) on a rota basis. This IT apprenticeship offers exposure to a wide range of technologies, including Microsoft 365, Windows 11, Chrome OS, and school service desk systems. As an IT Cluster Apprentice, you will work closely with the Head of IT, IT Operations Manager, Cluster IT Manager, School Business Managers, and School IT Leads. Responsibilities: Supporting the day-to-day implementation of IT services across CAT schools Assisting with desktop administration, including Microsoft and Windows environments Helping manage the school IT service desk Providing on-site support across multiple schools within the Trust Working collaboratively to support the Emmaus CAT IT strategy Delivering excellent customer service to staff and pupils Maintaining confidentiality and professionalism at all times What we're looking for: Experience & knowledge: Experience with Windows & 11, Chrome OS Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive) Understanding of basic IT troubleshooting Customer-focused approach Awareness of DfE Digital & Technology Standards (desirable) Skills & attributes: Adaptable and flexible across multiple school sites Integrity, professionalism and alignment with Emmaus CAT values Ability to work collaboratively and discreetly Commitment to the Trust community Full UK driving licence Enhanced DBS clearance Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Full-time, 35 hours per week Future prospects: Opportunities available as the Trust's IT service expands. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Apr 01, 2026
Full time
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 01, 2026
Full time
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Employer description: We at Pure IT are one of the UK's leading IT refurbishment companies helping businesses, schools and public sector organisations across the UK. We believe that our employees are our best assets, we are a close team working together towards a common goal, continually work hard to build a supportive and enjoyable work environment. This has resulted in a lot of our team being with us for a number of years and promoted through the organisation. Overview: We are now looking for an eager candidate to join us as an apprentice. As a business we rely heavily on repeat business with over 90% of our orders coming from existing customers. To achieve this, it is critically important that we consistently deliver high quality equipment to our customers on time and in the specification they have requested. As a refurbishment technician, you are an integral part of our business. The quality standards you work to will have a direct impact on our customer satisfaction; we will define our processes and quality standards and train you to achieve these standards. What the role will involve: Testing desktops, laptops and monitors; which includes visual inspections, functionality testing and stress testing. Quality grading devices against our pre-defined quality standards. Identifying and fixing devices with problems. Stripping down and rebuilding devices. Testing components including SSDs, hard drives and RAM. Updating and mounting Windows images to our units. Building units to specification for customer orders. Final checking devices for order. The standards we expect: Being punctual and well organised You will also be expected to comply with the Pure IT Health & Safety and Fire Safety procedures. Complete the tasks you are set, to the standard shown. To be present and participate in weekly meetings with the team. Salary: £16,000 per annum. Working week: 36.5 hours per week. Benefits: On site parking. Company social events. Open plan work environment. Casual dress code. 12.30 finishes on Friday. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apr 01, 2026
Full time
Employer description: We at Pure IT are one of the UK's leading IT refurbishment companies helping businesses, schools and public sector organisations across the UK. We believe that our employees are our best assets, we are a close team working together towards a common goal, continually work hard to build a supportive and enjoyable work environment. This has resulted in a lot of our team being with us for a number of years and promoted through the organisation. Overview: We are now looking for an eager candidate to join us as an apprentice. As a business we rely heavily on repeat business with over 90% of our orders coming from existing customers. To achieve this, it is critically important that we consistently deliver high quality equipment to our customers on time and in the specification they have requested. As a refurbishment technician, you are an integral part of our business. The quality standards you work to will have a direct impact on our customer satisfaction; we will define our processes and quality standards and train you to achieve these standards. What the role will involve: Testing desktops, laptops and monitors; which includes visual inspections, functionality testing and stress testing. Quality grading devices against our pre-defined quality standards. Identifying and fixing devices with problems. Stripping down and rebuilding devices. Testing components including SSDs, hard drives and RAM. Updating and mounting Windows images to our units. Building units to specification for customer orders. Final checking devices for order. The standards we expect: Being punctual and well organised You will also be expected to comply with the Pure IT Health & Safety and Fire Safety procedures. Complete the tasks you are set, to the standard shown. To be present and participate in weekly meetings with the team. Salary: £16,000 per annum. Working week: 36.5 hours per week. Benefits: On site parking. Company social events. Open plan work environment. Casual dress code. 12.30 finishes on Friday. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Description Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.As Sumer continues to scale, we're seeking a forward-thinking IT professional to support one of our hubs, Carpenter Box, to help shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support.You'll play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer's central IT team to create a seamless, secure, and productive technology environment for our teams. Key Responsibilities Deliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow-up and communication. Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Administer the active directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Support maintenance and monitoring of servers, cloud services, and local infrastructure in coordination with Group IT. Perform routine system checks, patching validation, backup checks, and monitoring of activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviours, VPN, VLANs, and wireless performance. This will include escalations relating to the Windows server, storage, identity, and security components. Support technical activities related to vulnerability management and remediation, assisting with triage and response to security alerts under the direction of central IT. Coordinate with third-party vendors and external partners to resolve technical issues or support local projects. Support the Group IT team initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Demonstrated experience in IT support , ideally within a professional services environment, with a strong track record of delivering reliable and user-focused technology solutions. Problem-solving capabilities , with the ability to assess, triage, and resolve technical issues efficiently and independently. Proven troubleshooting experience across Windows, Microsoft 365, networking, and core infrastructure. Exceptional communication and interpersonal skills , with a collaborative mindset to engage effectively with colleagues, stakeholders, and external partners. Strong multitasking abilities , capable of managing competing priorities across operational support and project-based initiatives. Proactive and adaptable approach , with the confidence to take ownership of tasks, contribute to continuous improvement, and support broader team and business goals. At Sumer, we are committed to fostering an inclusive and diverse work environment, not just as buzzwords, but as the heartbeat of our team. Our recruitment practices reflect this commitment, welcoming individuals from all backgrounds. We prioritise creating an environment where every candidate feels respected and supported throughout the hiring process. Everyone is unique and we understand that each individual may have distinct needs to showcase their best selves during interviews. Our commitment is to offer personalised support for all
Apr 01, 2026
Full time
Description Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.As Sumer continues to scale, we're seeking a forward-thinking IT professional to support one of our hubs, Carpenter Box, to help shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support.You'll play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer's central IT team to create a seamless, secure, and productive technology environment for our teams. Key Responsibilities Deliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow-up and communication. Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Administer the active directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Support maintenance and monitoring of servers, cloud services, and local infrastructure in coordination with Group IT. Perform routine system checks, patching validation, backup checks, and monitoring of activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviours, VPN, VLANs, and wireless performance. This will include escalations relating to the Windows server, storage, identity, and security components. Support technical activities related to vulnerability management and remediation, assisting with triage and response to security alerts under the direction of central IT. Coordinate with third-party vendors and external partners to resolve technical issues or support local projects. Support the Group IT team initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Demonstrated experience in IT support , ideally within a professional services environment, with a strong track record of delivering reliable and user-focused technology solutions. Problem-solving capabilities , with the ability to assess, triage, and resolve technical issues efficiently and independently. Proven troubleshooting experience across Windows, Microsoft 365, networking, and core infrastructure. Exceptional communication and interpersonal skills , with a collaborative mindset to engage effectively with colleagues, stakeholders, and external partners. Strong multitasking abilities , capable of managing competing priorities across operational support and project-based initiatives. Proactive and adaptable approach , with the confidence to take ownership of tasks, contribute to continuous improvement, and support broader team and business goals. At Sumer, we are committed to fostering an inclusive and diverse work environment, not just as buzzwords, but as the heartbeat of our team. Our recruitment practices reflect this commitment, welcoming individuals from all backgrounds. We prioritise creating an environment where every candidate feels respected and supported throughout the hiring process. Everyone is unique and we understand that each individual may have distinct needs to showcase their best selves during interviews. Our commitment is to offer personalised support for all
Bennett and Game Recruitment
Biggleswade, Bedfordshire
Job Title: Senior Accountant Location: Biggleswade (Onsite) Package: £40,000 - £60,000 per annum (DOE), onsite working, and flexible hours Working hours: Full time, Monday-Friday, 7.5 hours per day A fantastic opportunity has arisen within a small, established general accountancy practice for a Senior Accountant, within their Biggleswade office. This is a vital, client-facing role, acting as the "second in command" to the Sole Practitioner. The ideal candidate will be a master of all elements of general practice, possessing the technical expertise to manage a diverse portfolio independently while providing essential coaching and mentorship to junior staff. Paying up to £60k for fully qualified candidates, this position offers significant autonomy and the chance for a dedicated professional to become the primary advisor for their own set of clients. This is a great opportunity to make a real impact in a supportive environment where your expertise is recognized and valued by both the team and the clients you serve. Senior Accountant Job Overview Manage a diverse portfolio of clients, including sole traders, partnerships, and limited companies, acting as their primary point of contact. Prepare and review core statutory accounts, corporation tax returns, and personal tax returns. Oversee day-to-day transactional work, including payroll processing and VAT filing. Guide clients through the transition to Making Tax Digital (MTD) for income tax and handle quarterly filings. Provide proactive end-of-year planning and advice on traditional accounting queries. Review work prepared by junior staff (including those currently in their first year of ACCA) and provide hands-on training and body-language-based support in the office. Lead client onboarding processes for new introductions to the firm. Assist the Sole Practitioner with high-level advisory projects and practice management tasks. Senior Accountant Job Requirements ACCA qualified (preferred) or a finalist nearing the end of exams with strong practice experience. Significant experience in a general accountancy practice (typically 5+ years). Strong technical knowledge of UK accounting standards, PAYE, and VAT regulations. Proficiency in Sage (Cloud and Desktop), QuickBooks, and TaxCalc software. Proven ability to work independently in a "small-town" office environment where ad-hoc client walk-ins are common. Excellent relationship management skills with the "kudos" to act as a trusted lead advisor. Ability to work onsite full-time to facilitate team collaboration and junior staff development. Senior Accountant Benefits £40,000 - £60,000 per annum, strictly depending on qualification status and experience. Onsite working in a central Biggleswade location. Flexible working arrangements. Tailored benefits package, including open discussions regarding enhanced pension contributions or additional holiday entitlement. A close-knit, collaborative working environment with a direct line to the business owner. Direct recognition for your work as a primary advisor to the firm's client base. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Apr 01, 2026
Full time
Job Title: Senior Accountant Location: Biggleswade (Onsite) Package: £40,000 - £60,000 per annum (DOE), onsite working, and flexible hours Working hours: Full time, Monday-Friday, 7.5 hours per day A fantastic opportunity has arisen within a small, established general accountancy practice for a Senior Accountant, within their Biggleswade office. This is a vital, client-facing role, acting as the "second in command" to the Sole Practitioner. The ideal candidate will be a master of all elements of general practice, possessing the technical expertise to manage a diverse portfolio independently while providing essential coaching and mentorship to junior staff. Paying up to £60k for fully qualified candidates, this position offers significant autonomy and the chance for a dedicated professional to become the primary advisor for their own set of clients. This is a great opportunity to make a real impact in a supportive environment where your expertise is recognized and valued by both the team and the clients you serve. Senior Accountant Job Overview Manage a diverse portfolio of clients, including sole traders, partnerships, and limited companies, acting as their primary point of contact. Prepare and review core statutory accounts, corporation tax returns, and personal tax returns. Oversee day-to-day transactional work, including payroll processing and VAT filing. Guide clients through the transition to Making Tax Digital (MTD) for income tax and handle quarterly filings. Provide proactive end-of-year planning and advice on traditional accounting queries. Review work prepared by junior staff (including those currently in their first year of ACCA) and provide hands-on training and body-language-based support in the office. Lead client onboarding processes for new introductions to the firm. Assist the Sole Practitioner with high-level advisory projects and practice management tasks. Senior Accountant Job Requirements ACCA qualified (preferred) or a finalist nearing the end of exams with strong practice experience. Significant experience in a general accountancy practice (typically 5+ years). Strong technical knowledge of UK accounting standards, PAYE, and VAT regulations. Proficiency in Sage (Cloud and Desktop), QuickBooks, and TaxCalc software. Proven ability to work independently in a "small-town" office environment where ad-hoc client walk-ins are common. Excellent relationship management skills with the "kudos" to act as a trusted lead advisor. Ability to work onsite full-time to facilitate team collaboration and junior staff development. Senior Accountant Benefits £40,000 - £60,000 per annum, strictly depending on qualification status and experience. Onsite working in a central Biggleswade location. Flexible working arrangements. Tailored benefits package, including open discussions regarding enhanced pension contributions or additional holiday entitlement. A close-knit, collaborative working environment with a direct line to the business owner. Direct recognition for your work as a primary advisor to the firm's client base. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
Apr 01, 2026
Full time
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
