Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English & French) Work location: Nottingham (Hybrid) Salary: Up to: £29,625 Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers. What you'll be doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're looking for: We need a candidate with: Fluency in English & French is required - this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a focus on problem-solving and communication. What we can offer you: Referral Bonus - Earn £1000 when you refer a friend to join us! Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals. Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services. Casual Dress Policy - Come as you are. Company Pension Scheme - Plan for the future while living in the present. Social Events - From team outings to company-wide celebrations, we know how to have fun! 25 Days Annual Leave + Public Holidays - More time to relax and recharge. Purchase & Sale of Annual Leave - Need extra days off? We've got you covered. Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a 'prefer not to say'.
Apr 18, 2026
Full time
Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent English & French) Work location: Nottingham (Hybrid) Salary: Up to: £29,625 Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers. What you'll be doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're looking for: We need a candidate with: Fluency in English & French is required - this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. Excellent customer service skills with a focus on problem-solving and communication. What we can offer you: Referral Bonus - Earn £1000 when you refer a friend to join us! Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals. Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services. Casual Dress Policy - Come as you are. Company Pension Scheme - Plan for the future while living in the present. Social Events - From team outings to company-wide celebrations, we know how to have fun! 25 Days Annual Leave + Public Holidays - More time to relax and recharge. Purchase & Sale of Annual Leave - Need extra days off? We've got you covered. Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a 'prefer not to say'.
IT Operations & Security Analyst page is loaded IT Operations & Security Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_Nexfibre is a next generation fibre broadband company, formed in December 2022 as a joint venture between InfraVia Capital Partners, Liberty Global and Telefónica. We are on a mission to deliver high-speed broadband to up to 7 million homes across the UK over the next 4 years.We are backed by a £4.5 billion investment by our investors and banks. Working closely with our commercial partner Virgin Media O2, we will create the only national scale fibre to the home network to compete with BT Openreach. We are supporting the Government's ambition to tackle digital exclusion, deliver nationwide ultrafast broadband rollout by 2030 and level up disconnected communities by investing in the areas we're building in and acting as a net-contributor.Nexfibre is a small, growing and dynamic organization.We look to attract high performing, energetic and entrepreneurial team members with a growth mindset. JOB PURPOSE Responsible for the day-to-day operation of our Corporate IT service. Reporting to the IT & Security Operations Manager you will provide day to day support to employees with IT issues. Support the IT & Security Operations Manager with the technical management of our Microsoft Azure tenancy.The role requires a hands-on approach, driving continuous improvement and maximising the benefit of our Microsoft technology, whilst providing hands on excellent support to our end users.You will be customer focused, ensuring end users are at the heart of our thinking across all key services, delivering excellent end user experiences.You will be the go to person for providing IT technical support across our business and champion security awareness activities by promoting good security hygiene across the business to improve nexfibre culture. RESPONSIBILITIES Desktop Support: Provide desktop support for end-users, resolving hardware and software issues. Configure and troubleshoot desktops, laptops & mobile devices. Microsoft 365 Cloud administration: Manage and support of our M365 tenancy, you will need to have detailed technical understanding of: Microsoft 365 tenancy administration. Entra ID management. Intune device management & autopilot build administration. Apple Business Manager integration. Azure technical administration. Exchange email services management. Teams administration. Microsoft Azure Cloud Compute services. Defender and Sentinel security capabilities. Infrastructure & security Management: Manage and support our corporate IT infrastructure: Management of all IT hardware across our employees - delivering a great end user computing experience. Support of our internal Corporate IT infrastructure - network firewalls, switches and Wi-Fi. Endpoint security management, development and application of access policies and controls. Work with our security partners to ensure we are protected and equipped to respond to an event. Monitor security tooling including EDR, email security, identity protection, vulnerability scanners, and SIEM/logging systems: + ensure cyber threats are mitigated; + incidents are managed to closure. Conduct backup checks and participate in business continuity and disaster recovery testing activities Maintain secure configuration standards for devices, applications, and cloud services. Reporting on product usage across the estate, ensuring capacity is managed appropriately. Management of building Access Control systems and internal AV Equipment. General Administration Support: Ensuring polices, processes and procedures are created and updated Support IT & Security Risk Management process Financial activities, forecasting, Purchase Orders and Invoicing Support Security Assessments & Audits About You Minimum 1 years experience in Microsoft 365 technical administration related role. Certifications in Microsoft 365 administration (SC300 and MS102) desirable. Knowledge of Azure services: cloud computing, networking and security. Understanding and / or experience working with other cloud-based services - e.g. Google Cloud Platform (GCP), Amazon Web Services (AWS). Excellent troubleshooting and problem-solving skills. Corporate IT physical infrastructure knowledge. Customer focused mindset. Excellent communication and technical skills, with an ability to simplify complex IT systems into simple, clear business language. Strong relationship building and collaboration. Flexible and tenacious approach to work. Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays Bupa private healthcare coverage Access to wellbeing and mental health benefits such as the WeCare app, critical illness cover, dental & optical insurance Pension contribution matched up to 10% Access to our car benefit scheme via Tusker and our Cycle to Work scheme Virgin Media / O2 discounts and offers Location We are based in Paddington. The position is full time, hybrid with a minimum 3 days based in the office. Nexfibre is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Our Story We're building Tomorrow's Connections Today.Liberty Global is a leading international converged connectivity and investment company focused on creating sustainable, long-term value for customers, employees and shareholders through the strategic management of three platforms - Liberty Telecom, Liberty Growth and Liberty Services.Liberty Telecom is a world leader in converged broadband, video and mobile communications services, delivering next-generation products through advanced fibre and 5G networks. It currently provides approximately 80 million connections through some of Europe's best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, and Virgin Media in Ireland. With our substantial scale and commitment to innovation, we are building Tomorrow's Connections Today, investing in the infrastructure and platforms that empower our customers to make the most of the digital revolution, while deploying the advanced technologies that nations and economies need to thrive.Liberty Growth invests, grows and rotates capital into scalable businesses across the technology, media/content, sports and infrastructure industries with a portfolio of approximately 70 companies and various funds, including stakes in companies like ITV, Televisa Univision, Plume, EdgeConneX and AtlasEdge, as well as our controlling interest in the Formula E racing series.Liberty Services delivers innovative technology and finance services, generating approximately $600 million in revenue.Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence, with a commitment to building a culture where everyone feels they belong.And we're prioritizing diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. OUR FUTURE OUTLOOK IS EXCITING, TOGETHER Privacy Policy The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively "your data") will be processed by Liberty Global as the Controller for the purposes
Apr 18, 2026
Full time
IT Operations & Security Analyst page is loaded IT Operations & Security Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_Nexfibre is a next generation fibre broadband company, formed in December 2022 as a joint venture between InfraVia Capital Partners, Liberty Global and Telefónica. We are on a mission to deliver high-speed broadband to up to 7 million homes across the UK over the next 4 years.We are backed by a £4.5 billion investment by our investors and banks. Working closely with our commercial partner Virgin Media O2, we will create the only national scale fibre to the home network to compete with BT Openreach. We are supporting the Government's ambition to tackle digital exclusion, deliver nationwide ultrafast broadband rollout by 2030 and level up disconnected communities by investing in the areas we're building in and acting as a net-contributor.Nexfibre is a small, growing and dynamic organization.We look to attract high performing, energetic and entrepreneurial team members with a growth mindset. JOB PURPOSE Responsible for the day-to-day operation of our Corporate IT service. Reporting to the IT & Security Operations Manager you will provide day to day support to employees with IT issues. Support the IT & Security Operations Manager with the technical management of our Microsoft Azure tenancy.The role requires a hands-on approach, driving continuous improvement and maximising the benefit of our Microsoft technology, whilst providing hands on excellent support to our end users.You will be customer focused, ensuring end users are at the heart of our thinking across all key services, delivering excellent end user experiences.You will be the go to person for providing IT technical support across our business and champion security awareness activities by promoting good security hygiene across the business to improve nexfibre culture. RESPONSIBILITIES Desktop Support: Provide desktop support for end-users, resolving hardware and software issues. Configure and troubleshoot desktops, laptops & mobile devices. Microsoft 365 Cloud administration: Manage and support of our M365 tenancy, you will need to have detailed technical understanding of: Microsoft 365 tenancy administration. Entra ID management. Intune device management & autopilot build administration. Apple Business Manager integration. Azure technical administration. Exchange email services management. Teams administration. Microsoft Azure Cloud Compute services. Defender and Sentinel security capabilities. Infrastructure & security Management: Manage and support our corporate IT infrastructure: Management of all IT hardware across our employees - delivering a great end user computing experience. Support of our internal Corporate IT infrastructure - network firewalls, switches and Wi-Fi. Endpoint security management, development and application of access policies and controls. Work with our security partners to ensure we are protected and equipped to respond to an event. Monitor security tooling including EDR, email security, identity protection, vulnerability scanners, and SIEM/logging systems: + ensure cyber threats are mitigated; + incidents are managed to closure. Conduct backup checks and participate in business continuity and disaster recovery testing activities Maintain secure configuration standards for devices, applications, and cloud services. Reporting on product usage across the estate, ensuring capacity is managed appropriately. Management of building Access Control systems and internal AV Equipment. General Administration Support: Ensuring polices, processes and procedures are created and updated Support IT & Security Risk Management process Financial activities, forecasting, Purchase Orders and Invoicing Support Security Assessments & Audits About You Minimum 1 years experience in Microsoft 365 technical administration related role. Certifications in Microsoft 365 administration (SC300 and MS102) desirable. Knowledge of Azure services: cloud computing, networking and security. Understanding and / or experience working with other cloud-based services - e.g. Google Cloud Platform (GCP), Amazon Web Services (AWS). Excellent troubleshooting and problem-solving skills. Corporate IT physical infrastructure knowledge. Customer focused mindset. Excellent communication and technical skills, with an ability to simplify complex IT systems into simple, clear business language. Strong relationship building and collaboration. Flexible and tenacious approach to work. Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays Bupa private healthcare coverage Access to wellbeing and mental health benefits such as the WeCare app, critical illness cover, dental & optical insurance Pension contribution matched up to 10% Access to our car benefit scheme via Tusker and our Cycle to Work scheme Virgin Media / O2 discounts and offers Location We are based in Paddington. The position is full time, hybrid with a minimum 3 days based in the office. Nexfibre is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Our Story We're building Tomorrow's Connections Today.Liberty Global is a leading international converged connectivity and investment company focused on creating sustainable, long-term value for customers, employees and shareholders through the strategic management of three platforms - Liberty Telecom, Liberty Growth and Liberty Services.Liberty Telecom is a world leader in converged broadband, video and mobile communications services, delivering next-generation products through advanced fibre and 5G networks. It currently provides approximately 80 million connections through some of Europe's best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, and Virgin Media in Ireland. With our substantial scale and commitment to innovation, we are building Tomorrow's Connections Today, investing in the infrastructure and platforms that empower our customers to make the most of the digital revolution, while deploying the advanced technologies that nations and economies need to thrive.Liberty Growth invests, grows and rotates capital into scalable businesses across the technology, media/content, sports and infrastructure industries with a portfolio of approximately 70 companies and various funds, including stakes in companies like ITV, Televisa Univision, Plume, EdgeConneX and AtlasEdge, as well as our controlling interest in the Formula E racing series.Liberty Services delivers innovative technology and finance services, generating approximately $600 million in revenue.Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence, with a commitment to building a culture where everyone feels they belong.And we're prioritizing diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. OUR FUTURE OUTLOOK IS EXCITING, TOGETHER Privacy Policy The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively "your data") will be processed by Liberty Global as the Controller for the purposes
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Apr 17, 2026
Full time
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Head of Information Technology / Head of Information Systems - IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid. £100k - £120k +Car Allowance +Bonus +Benefits (Negotiable on experience). Head of IT / Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT / Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with business strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure) whilst managing IT operations, governance, cybersecurity, data strategy, compliance, budgets and personnel. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ERP systems Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory presenting relevant business intelligence to board level to drive operational change Budgetary management and reporting Vendor selection and management including contract management You may have been working in either a Head of IT, Head of Information Systems, IT Director, CIO, CTO (or deputy) role ideally within mid-sized corporate environments. We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support (ERP), Service Delivery and Project / Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Strong commercial engagement expertise with advisory business intelligence focus ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT / IS environment over many years to come as well as shaping the broader business via technology-led initiatives. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham, Thanet or Ashford, Kent.
Apr 17, 2026
Full time
Head of Information Technology / Head of Information Systems - IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid. £100k - £120k +Car Allowance +Bonus +Benefits (Negotiable on experience). Head of IT / Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT / Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with business strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure) whilst managing IT operations, governance, cybersecurity, data strategy, compliance, budgets and personnel. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ERP systems Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory presenting relevant business intelligence to board level to drive operational change Budgetary management and reporting Vendor selection and management including contract management You may have been working in either a Head of IT, Head of Information Systems, IT Director, CIO, CTO (or deputy) role ideally within mid-sized corporate environments. We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support (ERP), Service Delivery and Project / Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Strong commercial engagement expertise with advisory business intelligence focus ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT / IS environment over many years to come as well as shaping the broader business via technology-led initiatives. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham, Thanet or Ashford, Kent.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills based training Family friendly policies including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed to . VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Apr 17, 2026
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills based training Family friendly policies including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed to . VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Editorial Performance AnalystLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the RoleThe Editorial Performance Analyst will work across the newsroom to identify high performing content, provide editorial insights, track performance and make recommendations for improvement.This role is fully onsite.Key Responsibilities Support the Head of Editorial Performance Insights to deliver editorial insight and analysis to the newsroom Provide regular insights into our daily, weekly and long term performance, utilising Adobe Analytics, Google Data Studio and other appropriate tools Ensure timely generation and delivery of the regular reports to newsroom Take on long-term projects on various parts of performance, analysing the data to provide actionable insights to key stakeholders Respond to departmental requests for information around article performance Investigate top performing stories to determine reasons for success and how to replicate this Build dashboards and reports for relevant editorial and publishing desks where necessary Flag underperforming content, providing recommendations on why it is underperforming and what would rectify this Work with all Audience teams to provide data-based recommendations to ensure Telegraph audience is reached on the right platform Work closely with I&A team using their data to build an understanding of audience habits Monitor new initiatives around the newsroom, providing feedback on success and improvement areas Essential Skills Demonstrable experience working with data to uncover insights and inform strategy Hands-on experience of web analytics tools, with preference for experience with Adobe Analytics Knowledge of Google Suite including Sheets, Docs and Slides (or the Microsoft Office equivalents) Strong communication skills and ability to present complex data simply and clearly Proactive and motivated with a data-driven mindset An interest in publishing and news/current affairs (desirable) Ability to work independently Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Apr 17, 2026
Full time
Editorial Performance AnalystLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the RoleThe Editorial Performance Analyst will work across the newsroom to identify high performing content, provide editorial insights, track performance and make recommendations for improvement.This role is fully onsite.Key Responsibilities Support the Head of Editorial Performance Insights to deliver editorial insight and analysis to the newsroom Provide regular insights into our daily, weekly and long term performance, utilising Adobe Analytics, Google Data Studio and other appropriate tools Ensure timely generation and delivery of the regular reports to newsroom Take on long-term projects on various parts of performance, analysing the data to provide actionable insights to key stakeholders Respond to departmental requests for information around article performance Investigate top performing stories to determine reasons for success and how to replicate this Build dashboards and reports for relevant editorial and publishing desks where necessary Flag underperforming content, providing recommendations on why it is underperforming and what would rectify this Work with all Audience teams to provide data-based recommendations to ensure Telegraph audience is reached on the right platform Work closely with I&A team using their data to build an understanding of audience habits Monitor new initiatives around the newsroom, providing feedback on success and improvement areas Essential Skills Demonstrable experience working with data to uncover insights and inform strategy Hands-on experience of web analytics tools, with preference for experience with Adobe Analytics Knowledge of Google Suite including Sheets, Docs and Slides (or the Microsoft Office equivalents) Strong communication skills and ability to present complex data simply and clearly Proactive and motivated with a data-driven mindset An interest in publishing and news/current affairs (desirable) Ability to work independently Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
A leading recruitment agency is seeking a Desktop Support Analyst for a hands-on role in Liverpool. The ideal candidate will have strong desktop support experience and a customer-focused approach. Responsibilities include providing support to IT service users and managing accounts for various tools like Zoom and Apple Business Manager. If you thrive in fast-paced environments and are eager to further develop your skills, this opportunity is for you.
Apr 16, 2026
Full time
A leading recruitment agency is seeking a Desktop Support Analyst for a hands-on role in Liverpool. The ideal candidate will have strong desktop support experience and a customer-focused approach. Responsibilities include providing support to IT service users and managing accounts for various tools like Zoom and Apple Business Manager. If you thrive in fast-paced environments and are eager to further develop your skills, this opportunity is for you.
Job Title: Administration & Build Coordinator Location: 2 Trinity, Crab Lane, Fearnhead, Warrington, WA2 0XS Reports To: Head of Programme Management Salary: Employment Type: Full-Time 40 hrs, Mon-Fri Role Overview The Administration & Build Coordinator supports the planning department in the delivery of operational activity. The role focuses on accepting and building new projects, generating all Safedig documents to support with our Operational delivery and undertaking administrative duties to assist with programme reliability. Key Responsibilities Accept and build new projects Generate Safedig documents and track to ensure they are up to date on our Works Management System Assign works to Operational teams on Works Management System Work closely with other departments to capture changes and keep the Works Management System up to date Monitor high risk jobs and track these to ensure we are compliant with Safe Working Practices Distribute daily whereabouts and daily updates to our client Update trackers and log key information for trend and KPI analysis Required Skills & Experience Excellent attention to detail and organisation skills Ability to follow defined procedures and compliance requirements Competent in the use of Microsoft Office desktop packages Ability to focus on structured tasks Work as part of a team and use initiative to manage and prioritise own workload and tasks Experience with Works Management Systems (such as Depotnet) Experience in Utilities (water, electricity, gas, telecoms, or renewables) Experience of working in a 'fast paced environment Qualifications, Technical Skills, Leadership Skills Competent in the use of Microsoft Office desktop packages Why Join Us Real opportunities to learn and grow Career progression opportunities Health care, sick leave, enhanced maternity & paternity leave benefits 23 days annual leave entitlement with option to purchase 5 days Competitive salary
Apr 16, 2026
Full time
Job Title: Administration & Build Coordinator Location: 2 Trinity, Crab Lane, Fearnhead, Warrington, WA2 0XS Reports To: Head of Programme Management Salary: Employment Type: Full-Time 40 hrs, Mon-Fri Role Overview The Administration & Build Coordinator supports the planning department in the delivery of operational activity. The role focuses on accepting and building new projects, generating all Safedig documents to support with our Operational delivery and undertaking administrative duties to assist with programme reliability. Key Responsibilities Accept and build new projects Generate Safedig documents and track to ensure they are up to date on our Works Management System Assign works to Operational teams on Works Management System Work closely with other departments to capture changes and keep the Works Management System up to date Monitor high risk jobs and track these to ensure we are compliant with Safe Working Practices Distribute daily whereabouts and daily updates to our client Update trackers and log key information for trend and KPI analysis Required Skills & Experience Excellent attention to detail and organisation skills Ability to follow defined procedures and compliance requirements Competent in the use of Microsoft Office desktop packages Ability to focus on structured tasks Work as part of a team and use initiative to manage and prioritise own workload and tasks Experience with Works Management Systems (such as Depotnet) Experience in Utilities (water, electricity, gas, telecoms, or renewables) Experience of working in a 'fast paced environment Qualifications, Technical Skills, Leadership Skills Competent in the use of Microsoft Office desktop packages Why Join Us Real opportunities to learn and grow Career progression opportunities Health care, sick leave, enhanced maternity & paternity leave benefits 23 days annual leave entitlement with option to purchase 5 days Competitive salary
XTX Markets is a leading algorithmic trading firm which uses state-of-the-art machine learning technology to produce price forecasts for over 50,000 financial instruments across equities, fixed income, currencies, commodities and crypto. It uses those forecasts to trade on exchanges and alternative trading venues, and to offer differentiated liquidity directly to clients worldwide. The firm trades over $250bn a day across 35 countries and has over 250 employees based in London, Singapore, New York, Paris, Bristol, Mumbai, Yerevan and Kajaani. We leverage the talent of the people who work here, modern computational techniques and state-of-the-art research infrastructure to analyse large data sets across markets quickly and efficiently, to maximize the effectiveness of our proprietary trading algorithms. We are actively seeking new methods and ideas. The models that drive our trading strategies have evolved considerably over the last 10 years, from econometric methods that gave our company its name, to trees, to neural networks, to modern deep learning architectures. XTX Markets has an unrivalled level of computational resources in the trading industry, with a growing research cluster currently containing over 25,000 GPUs with 650 petabytes of usable storage. Teams across the firm include world-class researchers, developers and technologists with backgrounds in pure math, programming, physics, computer science and machine learning. The firm is also constructing a large-scale data centre in Finland to future prove its significant computational capabilities. At XTX Markets technology is our business and we are a diverse organization which attracts outstanding talent from across all industry backgrounds. We are focused on teamwork, and our people collaborate on all aspects of the business, working openly and with respect for each other, our clients and the market. Our culture is non hierarchical and one where everyone is valued. We strive for excellence in everything we do. The Role Support Engineer - End User Computing. The End User Computing team look after all the technology used directly by humans in our organisation, such as the Windows and Linux desktops and Windows server infrastructure (including active directory, application deployment, clustered enterprise database systems, monitoring and automated build systems), audio visual deployments, LAN, internet, and WiFi network environments and a wide range of enterprise applications (including e mail, third party productivity tools, and finance specific applications). We exhibit special expertise in automation (predominantly in PowerShell, but also in python and other languages). We currently operate 4 days a week in office, 1 from home. Responsibilities You will support our employees in their day to day use of the computer systems in our Bristol Office and offer remote support to other European offices as required. Perform day to day operations, support, and maintenance of our IT platform and cloud applications, including (but not limited to): Microsoft 365, Slack, Active Directory, Jira, VC Estate and other IT related systems. Co own and continuously improve the onboarding processes for both users and hardware in the Bristol office. Co Manage IT asset tracking and lifecycle processes (procurement, deployment, refresh, and disposal). Contribute to the global Windows platform, supporting standardisation, optimisation, and continuous improvement. Diagnose and resolve issues across: Windows desktops and servers. Active Directory and Entra ID. Hardware and peripherals. Develop and maintain automation solutions to improve efficiency and scalability, including: Automated builds and provisioning. Configuration management. Patch management and application deployment. Monitoring, observability, and performance tooling. Once fully integrated into the business, there is an on call rota to provide IT coverage. This includes occasional weekend support/maintenance tasks, approximately once every 6 weeks with time off in lieu the following week. Qualifications We estimate that you will have at least 5 years' experience in a relevant technical role and you will have many of the following technical skills: Active Directory. Windows 11, Windows Server (2019 / 2022 / 2025). Solid PowerShell scripting skills for automation. Experience with endpoint management tools: SCCM. Microsoft Intune (OS and application deployment/management). Familiarity with Linux command line environments. Working knowledge of version control systems (e.g., Git). Basic understanding of networking concepts and Cisco CLI commands. High proficiency with Microsoft Office applications. Due to the nature of the role, you will be occasionally required to move, lift, rack and install equipment (pc's, switches, servers). Personality and Soft Skills As this role involves regular interaction with, and providing support to our employees, we are seeking an individual that is: Personable and enthusiastic with a genuine desire to enable staff to take full advantage of their IT systems. Able to explain technical concepts and events to non technical staff members. Articulate, numerate and capable of negotiating high value technology equipment and services. Able to reason logically and consistently deliver under pressure. Able to spot new opportunities and follow through with them. Onboarding Note To set our new hire up for success, we envisage that you would need to spend significant chunks of time at our London HQ to onboard with our existing team and learn how we approach end user computing. This could be a few months at the beginning, reducing thereafter to less regular trips. Alternatively, this could be a few weeks at the start and regular periods (2 weeks in every 4) thereafter. XTX would cover all associated costs.
Apr 16, 2026
Full time
XTX Markets is a leading algorithmic trading firm which uses state-of-the-art machine learning technology to produce price forecasts for over 50,000 financial instruments across equities, fixed income, currencies, commodities and crypto. It uses those forecasts to trade on exchanges and alternative trading venues, and to offer differentiated liquidity directly to clients worldwide. The firm trades over $250bn a day across 35 countries and has over 250 employees based in London, Singapore, New York, Paris, Bristol, Mumbai, Yerevan and Kajaani. We leverage the talent of the people who work here, modern computational techniques and state-of-the-art research infrastructure to analyse large data sets across markets quickly and efficiently, to maximize the effectiveness of our proprietary trading algorithms. We are actively seeking new methods and ideas. The models that drive our trading strategies have evolved considerably over the last 10 years, from econometric methods that gave our company its name, to trees, to neural networks, to modern deep learning architectures. XTX Markets has an unrivalled level of computational resources in the trading industry, with a growing research cluster currently containing over 25,000 GPUs with 650 petabytes of usable storage. Teams across the firm include world-class researchers, developers and technologists with backgrounds in pure math, programming, physics, computer science and machine learning. The firm is also constructing a large-scale data centre in Finland to future prove its significant computational capabilities. At XTX Markets technology is our business and we are a diverse organization which attracts outstanding talent from across all industry backgrounds. We are focused on teamwork, and our people collaborate on all aspects of the business, working openly and with respect for each other, our clients and the market. Our culture is non hierarchical and one where everyone is valued. We strive for excellence in everything we do. The Role Support Engineer - End User Computing. The End User Computing team look after all the technology used directly by humans in our organisation, such as the Windows and Linux desktops and Windows server infrastructure (including active directory, application deployment, clustered enterprise database systems, monitoring and automated build systems), audio visual deployments, LAN, internet, and WiFi network environments and a wide range of enterprise applications (including e mail, third party productivity tools, and finance specific applications). We exhibit special expertise in automation (predominantly in PowerShell, but also in python and other languages). We currently operate 4 days a week in office, 1 from home. Responsibilities You will support our employees in their day to day use of the computer systems in our Bristol Office and offer remote support to other European offices as required. Perform day to day operations, support, and maintenance of our IT platform and cloud applications, including (but not limited to): Microsoft 365, Slack, Active Directory, Jira, VC Estate and other IT related systems. Co own and continuously improve the onboarding processes for both users and hardware in the Bristol office. Co Manage IT asset tracking and lifecycle processes (procurement, deployment, refresh, and disposal). Contribute to the global Windows platform, supporting standardisation, optimisation, and continuous improvement. Diagnose and resolve issues across: Windows desktops and servers. Active Directory and Entra ID. Hardware and peripherals. Develop and maintain automation solutions to improve efficiency and scalability, including: Automated builds and provisioning. Configuration management. Patch management and application deployment. Monitoring, observability, and performance tooling. Once fully integrated into the business, there is an on call rota to provide IT coverage. This includes occasional weekend support/maintenance tasks, approximately once every 6 weeks with time off in lieu the following week. Qualifications We estimate that you will have at least 5 years' experience in a relevant technical role and you will have many of the following technical skills: Active Directory. Windows 11, Windows Server (2019 / 2022 / 2025). Solid PowerShell scripting skills for automation. Experience with endpoint management tools: SCCM. Microsoft Intune (OS and application deployment/management). Familiarity with Linux command line environments. Working knowledge of version control systems (e.g., Git). Basic understanding of networking concepts and Cisco CLI commands. High proficiency with Microsoft Office applications. Due to the nature of the role, you will be occasionally required to move, lift, rack and install equipment (pc's, switches, servers). Personality and Soft Skills As this role involves regular interaction with, and providing support to our employees, we are seeking an individual that is: Personable and enthusiastic with a genuine desire to enable staff to take full advantage of their IT systems. Able to explain technical concepts and events to non technical staff members. Articulate, numerate and capable of negotiating high value technology equipment and services. Able to reason logically and consistently deliver under pressure. Able to spot new opportunities and follow through with them. Onboarding Note To set our new hire up for success, we envisage that you would need to spend significant chunks of time at our London HQ to onboard with our existing team and learn how we approach end user computing. This could be a few months at the beginning, reducing thereafter to less regular trips. Alternatively, this could be a few weeks at the start and regular periods (2 weeks in every 4) thereafter. XTX would cover all associated costs.
Travel: Once a year to California office We are looking for an experienced Senior QA Engineer to join our team in Glasgow. In this role, you will be responsible for ensuring the quality, reliability, and release readiness of PACE Anti-Piracy products and supporting systems. You will work closely with engineering and product teams throughout the software development lifecycle, helping to define test strategy, execute validation activities, improve test coverage, and expand our automation capabilities. This is an excellent opportunity for a highly skilled QA professional who enjoys working across a diverse technical landscape, including desktop applications, APIs, developer tools, installers, services, and web-based platforms. Key Responsibilities Testing and Validation Execute functional, regression, integration, and exploratory testing across PACE Anti-Piracy products and related systems Validate SDK features along with software licensing, protection, enforcement, and activation workflows across supported environments Test desktop applications, background services, APIs, SDKs, sample integrations, installers, and associated web experiences Identify, document, and track defects through to resolution, working closely with engineering teams to support timely fixes and retesting Assess overall product quality and highlight risks, gaps, and release concerns clearly to stakeholders Test Planning and Quality Management Develop and maintain detailed test plans, test cases, and test execution records aligned with product requirements and release objectives Maintain a structured test case repository with strong traceability from requirements through to execution and defect resolution Monitor test coverage and contribute to clear quality reporting for engineering, product, and leadership stakeholders Test Automation and Continuous Testing Identify high-value opportunities for test automation across product areas Evaluate, recommend, and implement appropriate automation tools, frameworks, and approaches Develop and maintain automated test suites to improve coverage, efficiency, and repeatability Contribute to the design and implementation of continuous testing within the CI/CD pipeline, with the goal of validating every build wherever practical Collaboration and Process Improvement Participate actively in Agile and Scrum ceremonies, including planning, daily stand-ups, sprint reviews, and retrospectives Work collaboratively with developers, product managers, and other stakeholders to ensure quality is considered throughout the development process Champion best practices in QA, test design, defect management, and release validation Help improve QA processes, tooling, and methodologies as the team and product portfolio continue to grow Skills and Experience Significant experience in a software QA or test engineering role Strong experience of manual testing across complex software systems Experience testing desktop applications, APIs, services, installers, and web applications Experience creating test plans, test cases, and structured quality documentation Experience with defect tracking and test management tools Strong understanding of software development lifecycles, release processes, and Agile delivery methods Experience building or contributing to automated test frameworks and CI/CD-integrated testing Excellent analytical skills and attention to detail Strong communication skills and the ability to work effectively with cross-functional teams Experience working with developer tools, SDKs, or technical B2B software products Experience testing licensing, security, software protection, or low-level system components Familiarity with Windows and macOS testing environments Experience with scripting or programming for test automation Understanding of installer validation, system service testing, and end-to-end integration testing
Apr 16, 2026
Full time
Travel: Once a year to California office We are looking for an experienced Senior QA Engineer to join our team in Glasgow. In this role, you will be responsible for ensuring the quality, reliability, and release readiness of PACE Anti-Piracy products and supporting systems. You will work closely with engineering and product teams throughout the software development lifecycle, helping to define test strategy, execute validation activities, improve test coverage, and expand our automation capabilities. This is an excellent opportunity for a highly skilled QA professional who enjoys working across a diverse technical landscape, including desktop applications, APIs, developer tools, installers, services, and web-based platforms. Key Responsibilities Testing and Validation Execute functional, regression, integration, and exploratory testing across PACE Anti-Piracy products and related systems Validate SDK features along with software licensing, protection, enforcement, and activation workflows across supported environments Test desktop applications, background services, APIs, SDKs, sample integrations, installers, and associated web experiences Identify, document, and track defects through to resolution, working closely with engineering teams to support timely fixes and retesting Assess overall product quality and highlight risks, gaps, and release concerns clearly to stakeholders Test Planning and Quality Management Develop and maintain detailed test plans, test cases, and test execution records aligned with product requirements and release objectives Maintain a structured test case repository with strong traceability from requirements through to execution and defect resolution Monitor test coverage and contribute to clear quality reporting for engineering, product, and leadership stakeholders Test Automation and Continuous Testing Identify high-value opportunities for test automation across product areas Evaluate, recommend, and implement appropriate automation tools, frameworks, and approaches Develop and maintain automated test suites to improve coverage, efficiency, and repeatability Contribute to the design and implementation of continuous testing within the CI/CD pipeline, with the goal of validating every build wherever practical Collaboration and Process Improvement Participate actively in Agile and Scrum ceremonies, including planning, daily stand-ups, sprint reviews, and retrospectives Work collaboratively with developers, product managers, and other stakeholders to ensure quality is considered throughout the development process Champion best practices in QA, test design, defect management, and release validation Help improve QA processes, tooling, and methodologies as the team and product portfolio continue to grow Skills and Experience Significant experience in a software QA or test engineering role Strong experience of manual testing across complex software systems Experience testing desktop applications, APIs, services, installers, and web applications Experience creating test plans, test cases, and structured quality documentation Experience with defect tracking and test management tools Strong understanding of software development lifecycles, release processes, and Agile delivery methods Experience building or contributing to automated test frameworks and CI/CD-integrated testing Excellent analytical skills and attention to detail Strong communication skills and the ability to work effectively with cross-functional teams Experience working with developer tools, SDKs, or technical B2B software products Experience testing licensing, security, software protection, or low-level system components Familiarity with Windows and macOS testing environments Experience with scripting or programming for test automation Understanding of installer validation, system service testing, and end-to-end integration testing
Computer Futures / SThree Group
Wolverhampton, Staffordshire
Senior IT Support Analyst - Detailed Job Description Location: UK (occasional travel required) Clearance: Must be eligible for SC Clearance (UK nationals only) Employment Type: Permanent Environment: Highly regulated engineering / technical sector Role Overview The Senior IT Support Analyst will play a key role in delivering advanced technical support across a secure, highly regulated engineering environment. The role focuses on the security, resilience, and operational stability of IT systems, supported by strong expertise in infrastructure, Microsoft technologies, virtualisation, and cybersecurity best practice. You will be part of a dedicated IT function responsible for maintaining critical business systems, ensuring compliance with regulatory frameworks, and supporting ongoing improvement projects across the organisation's technical landscape. Key Responsibilities Technical Support & Operations Provide advanced support for hardware, software, networking, and security incidents. Investigate, diagnose, and resolve complex technical issues across server, desktop, and infrastructure environments. Deliver high-level support to internal users and ensure service continuity. Infrastructure & Systems Administration Administer and maintain Windows Server environments (). Manage Active Directory, Group Policy, and Entra ID. Support and administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC). Maintain and optimise Microsoft 365 services, including Exchange Online, Teams, and Purview. Support VMware vSphere and VMware Horizon VDI platforms. Security, Governance & Compliance Ensure systems adhere to organisational security policies and regulatory standards. Support compliance with cybersecurity frameworks such as ISO 27001, Cyber Essentials Plus, and CAF 2.0. Deploy, monitor, and maintain endpoint security solutions. Contribute to audit readiness and documentation requirements. Backup, Recovery & Resilience Support backup and disaster recovery procedures to maintain system continuity. Assist in testing, validating, and maintaining DR plans and tooling. Networking Support Assist with troubleshooting network issues including TCP/IP, DNS, DHCP, and connectivity problems. Collaborate with network specialists to resolve escalated issues. Project Delivery & Continuous Improvement Participate in or lead IT projects aimed at system upgrades, security enhancements, and process improvements. Contribute to technology roadmaps, system enhancements, and infrastructure evolution. Maintain accurate technical documentation, asset inventories, and configuration records. Additional Duties Provide occasional out-of-hours support for maintenance windows or critical tasks. Travel to satellite UK office locations when required. Essential Skills & Experience Strong 2nd line experience with exposure to 3rd line responsibilities in enterprise environments. Advanced knowledge of Windows Server, Active Directory, Entra ID, and Microsoft 365. Experience supporting VMware vSphere and Horizon VDI. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Familiarity with backup solutions and business continuity processes. Awareness of IT security principles and governance frameworks. Excellent analytical and technical troubleshooting skills. Experience supporting Autodesk products. Full UK driving licence. Must be a UK national due to security clearance requirements. Desirable Skills Exposure to Azure or AWS cloud environments. Experience with endpoint management tools such as Intune. Knowledge of alternative hypervisors (Nutanix AHV, Hyper V). Experience with disaster recovery planning and testing. Familiarity with SAP S/4HANA. Personal Attributes Strong technical curiosity and willingness to learn. Methodical, structured, and security focused in approach. Able to translate complex technical issues to non technical users. Comfortable working independently and taking ownership of outcomes. Effective communicator with strong stakeholder management abilities. Self starter with high attention to detail and excellent documentation habits. Demonstrates integrity, professionalism, and a collaborative working style.
Apr 16, 2026
Full time
Senior IT Support Analyst - Detailed Job Description Location: UK (occasional travel required) Clearance: Must be eligible for SC Clearance (UK nationals only) Employment Type: Permanent Environment: Highly regulated engineering / technical sector Role Overview The Senior IT Support Analyst will play a key role in delivering advanced technical support across a secure, highly regulated engineering environment. The role focuses on the security, resilience, and operational stability of IT systems, supported by strong expertise in infrastructure, Microsoft technologies, virtualisation, and cybersecurity best practice. You will be part of a dedicated IT function responsible for maintaining critical business systems, ensuring compliance with regulatory frameworks, and supporting ongoing improvement projects across the organisation's technical landscape. Key Responsibilities Technical Support & Operations Provide advanced support for hardware, software, networking, and security incidents. Investigate, diagnose, and resolve complex technical issues across server, desktop, and infrastructure environments. Deliver high-level support to internal users and ensure service continuity. Infrastructure & Systems Administration Administer and maintain Windows Server environments (). Manage Active Directory, Group Policy, and Entra ID. Support and administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC). Maintain and optimise Microsoft 365 services, including Exchange Online, Teams, and Purview. Support VMware vSphere and VMware Horizon VDI platforms. Security, Governance & Compliance Ensure systems adhere to organisational security policies and regulatory standards. Support compliance with cybersecurity frameworks such as ISO 27001, Cyber Essentials Plus, and CAF 2.0. Deploy, monitor, and maintain endpoint security solutions. Contribute to audit readiness and documentation requirements. Backup, Recovery & Resilience Support backup and disaster recovery procedures to maintain system continuity. Assist in testing, validating, and maintaining DR plans and tooling. Networking Support Assist with troubleshooting network issues including TCP/IP, DNS, DHCP, and connectivity problems. Collaborate with network specialists to resolve escalated issues. Project Delivery & Continuous Improvement Participate in or lead IT projects aimed at system upgrades, security enhancements, and process improvements. Contribute to technology roadmaps, system enhancements, and infrastructure evolution. Maintain accurate technical documentation, asset inventories, and configuration records. Additional Duties Provide occasional out-of-hours support for maintenance windows or critical tasks. Travel to satellite UK office locations when required. Essential Skills & Experience Strong 2nd line experience with exposure to 3rd line responsibilities in enterprise environments. Advanced knowledge of Windows Server, Active Directory, Entra ID, and Microsoft 365. Experience supporting VMware vSphere and Horizon VDI. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Familiarity with backup solutions and business continuity processes. Awareness of IT security principles and governance frameworks. Excellent analytical and technical troubleshooting skills. Experience supporting Autodesk products. Full UK driving licence. Must be a UK national due to security clearance requirements. Desirable Skills Exposure to Azure or AWS cloud environments. Experience with endpoint management tools such as Intune. Knowledge of alternative hypervisors (Nutanix AHV, Hyper V). Experience with disaster recovery planning and testing. Familiarity with SAP S/4HANA. Personal Attributes Strong technical curiosity and willingness to learn. Methodical, structured, and security focused in approach. Able to translate complex technical issues to non technical users. Comfortable working independently and taking ownership of outcomes. Effective communicator with strong stakeholder management abilities. Self starter with high attention to detail and excellent documentation habits. Demonstrates integrity, professionalism, and a collaborative working style.
Overview The Digital Engineering team, part of our Integrate pillar, are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated). We are looking for a strong and experienced Software Tester to join our Development Team. The successful candidate will provide strong core skills as outlined below to build the team's capability for new and existing development. We have a growing business and an expanding client base and are keen to recruit an experienced tester to help us deliver the growing demands to a technically high standard. Responsibilities Testing developed web applications against specified requirements across multiple desktop browsers and mobile devices Writing, programming and running automated tests and regression suites Accurate recording and monitoring of issues raised Creation and maintenance of test documentation as required Working with developers and other stakeholders where required to resolve issues Constantly monitoring test progress in line with release dates / plans, prioritising workloads Review test environments and processes to facilitate continuous improvement and maintenance of quality standards Assist in providing estimates for testing Requirements Essential skills: At least 2 years' experience of QA including: testing web-based application, cross browser functional testing, strong familiarity with bug tracking and reporting applications, plus experience of writing test cases Working knowledge of test automation, ideally using Selenium WebDriver Previous experience of HTML, CSS and JavaScript Working knowledge of BDD (Behaviour Driven Development) MS Office wizard, proficient in Word, Excel and PowerPoint to support the testing lifecycle Must be able to think quickly on your feet and handle the pressure of tight deadlines. Excellent interpersonal and strong organisational skills are essential, as the role demands you to work closely with developers and key stakeholders. Desirable skills: Experience working within an Agile team Equally adept at working on both PC and Mac ISEB/ISTQB Foundation Certificate in Software Testing Educational qualification to degree level We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
Apr 16, 2026
Full time
Overview The Digital Engineering team, part of our Integrate pillar, are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated). We are looking for a strong and experienced Software Tester to join our Development Team. The successful candidate will provide strong core skills as outlined below to build the team's capability for new and existing development. We have a growing business and an expanding client base and are keen to recruit an experienced tester to help us deliver the growing demands to a technically high standard. Responsibilities Testing developed web applications against specified requirements across multiple desktop browsers and mobile devices Writing, programming and running automated tests and regression suites Accurate recording and monitoring of issues raised Creation and maintenance of test documentation as required Working with developers and other stakeholders where required to resolve issues Constantly monitoring test progress in line with release dates / plans, prioritising workloads Review test environments and processes to facilitate continuous improvement and maintenance of quality standards Assist in providing estimates for testing Requirements Essential skills: At least 2 years' experience of QA including: testing web-based application, cross browser functional testing, strong familiarity with bug tracking and reporting applications, plus experience of writing test cases Working knowledge of test automation, ideally using Selenium WebDriver Previous experience of HTML, CSS and JavaScript Working knowledge of BDD (Behaviour Driven Development) MS Office wizard, proficient in Word, Excel and PowerPoint to support the testing lifecycle Must be able to think quickly on your feet and handle the pressure of tight deadlines. Excellent interpersonal and strong organisational skills are essential, as the role demands you to work closely with developers and key stakeholders. Desirable skills: Experience working within an Agile team Equally adept at working on both PC and Mac ISEB/ISTQB Foundation Certificate in Software Testing Educational qualification to degree level We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
Location: Field/Site Based, Scotland Full time SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK. SWARCO The Better Way. Every Day. Part of the Global SWARCO Group. What you will do SWARCO Smart Charging has many Electric Vehicle charging units installed throughout Scotland. Part of our responsibility is ongoing service support and planned preventative maintenance of these products. We have a new vacancy for a Service Engineer in Edinburgh and surrounding Areas. Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure. Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business. Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference. Profile What we are looking for At least 2 years' experience in technical support or field service roles. Experience welcomed from any industry - (not restricted to) the automotive, clean energy, or EV charging industry. Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively. Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as a part of a larger SWARCO team. Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers. Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs. What we offer Competitive Salary (Overtime available) Company Van (with Personal use) & Mobile Phone 25 days holiday plus the option to purchase more holiday. 40-hour work week Additional Day's leave - Birthday Employee Assistance/Wellness Programme Generous Employer Pension contributions Life assurance Employee discounts portal - Perkbox Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool. Swarco Smart Charging CPS Michelin Scotland Innovation Parc Baldovie Road Dundee DD4 8UQ Information on processing of your personal data is available here .
Apr 16, 2026
Full time
Location: Field/Site Based, Scotland Full time SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK. SWARCO The Better Way. Every Day. Part of the Global SWARCO Group. What you will do SWARCO Smart Charging has many Electric Vehicle charging units installed throughout Scotland. Part of our responsibility is ongoing service support and planned preventative maintenance of these products. We have a new vacancy for a Service Engineer in Edinburgh and surrounding Areas. Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure. Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business. Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference. Profile What we are looking for At least 2 years' experience in technical support or field service roles. Experience welcomed from any industry - (not restricted to) the automotive, clean energy, or EV charging industry. Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively. Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as a part of a larger SWARCO team. Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers. Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs. What we offer Competitive Salary (Overtime available) Company Van (with Personal use) & Mobile Phone 25 days holiday plus the option to purchase more holiday. 40-hour work week Additional Day's leave - Birthday Employee Assistance/Wellness Programme Generous Employer Pension contributions Life assurance Employee discounts portal - Perkbox Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool. Swarco Smart Charging CPS Michelin Scotland Innovation Parc Baldovie Road Dundee DD4 8UQ Information on processing of your personal data is available here .
Senior Associate, Platform Infrastructure Engineering page is loaded Senior Associate, Platform Infrastructure Engineeringlocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R7683 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: We're looking for a highly motivated Engineer with a broad skillset to join our Platform Infrastructure Team within our Systematic Credit group. You will help build and maintain the reliable physical and virtual services on which our systems operate. The Role: In this Platform Infrastructure role, you will be hands-on and carry out a broad range of tasks ranging from desktop support, business continuity and database set up, to development operations, such as environment design and management.This role will involve collaboration with teams and individuals from across the firm as well as external vendors, so strong collaboration and communication skills are key. Technical Responsibilities: Enhancing and supporting the technical infrastructure, including compute, storage and network Providing development-operations (dev-ops) capability in partnership with the broader Engineering team Supporting out-source and SaaS providers who provide technical services, including Cloud, desktop and network Maintaining robust monitoring and response systems for firm infrastructure Enhancing & supporting on-premises technology, consisting primarily of desktop and infrastructure for research Supporting due diligence with respect to IT platform. Essential Requirements: Experience with cloud services Past use of automated delivery tooling, and familiarity with Kubernetes Experience with data onboarding and administration Experience with SaaS vendors A desire to be hands-on in an entrepreneurial firm. Desired Qualifications and Experience: Experience with CSPs such as AWS & Azure Experience with information security Ability to innovate & use new technologies to deliver value and drive progress Educated to degree level in Computer Science or other relevant degree. Reporting Relationships Principal Platform Infrastructure Engineer There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active. Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of December 31, 2025, Ares Management's global platform had approximately $623 billion of assets under management(1) with more than 4,200 employees operating across North America, South America, Europe, Asia Pacific and the Middle East. For more information, please visit .Ares Management LLC (together with its related operating and administrative subsidiaries, "Ares Management") is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, alienage or citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, transgender status, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.Ares Management will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.(1) As of December 31, 2025. AUM amounts include funds managed by Ivy Hill Asset Management, LP., a wholly owned portfolio company of Ares Capital Corporation and registered investment adviser.
Apr 16, 2026
Full time
Senior Associate, Platform Infrastructure Engineering page is loaded Senior Associate, Platform Infrastructure Engineeringlocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R7683 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: We're looking for a highly motivated Engineer with a broad skillset to join our Platform Infrastructure Team within our Systematic Credit group. You will help build and maintain the reliable physical and virtual services on which our systems operate. The Role: In this Platform Infrastructure role, you will be hands-on and carry out a broad range of tasks ranging from desktop support, business continuity and database set up, to development operations, such as environment design and management.This role will involve collaboration with teams and individuals from across the firm as well as external vendors, so strong collaboration and communication skills are key. Technical Responsibilities: Enhancing and supporting the technical infrastructure, including compute, storage and network Providing development-operations (dev-ops) capability in partnership with the broader Engineering team Supporting out-source and SaaS providers who provide technical services, including Cloud, desktop and network Maintaining robust monitoring and response systems for firm infrastructure Enhancing & supporting on-premises technology, consisting primarily of desktop and infrastructure for research Supporting due diligence with respect to IT platform. Essential Requirements: Experience with cloud services Past use of automated delivery tooling, and familiarity with Kubernetes Experience with data onboarding and administration Experience with SaaS vendors A desire to be hands-on in an entrepreneurial firm. Desired Qualifications and Experience: Experience with CSPs such as AWS & Azure Experience with information security Ability to innovate & use new technologies to deliver value and drive progress Educated to degree level in Computer Science or other relevant degree. Reporting Relationships Principal Platform Infrastructure Engineer There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active. Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of December 31, 2025, Ares Management's global platform had approximately $623 billion of assets under management(1) with more than 4,200 employees operating across North America, South America, Europe, Asia Pacific and the Middle East. For more information, please visit .Ares Management LLC (together with its related operating and administrative subsidiaries, "Ares Management") is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, alienage or citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, transgender status, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.Ares Management will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.(1) As of December 31, 2025. AUM amounts include funds managed by Ivy Hill Asset Management, LP., a wholly owned portfolio company of Ares Capital Corporation and registered investment adviser.
# Deputy Director of Computing ProgrammesSoftware Engineering Job DetailsLocationAbingdon, United KingdomEmployment TypeFull-timeSalary£94kLevelLeadershipPosted7 days ago# Deputy Director of Computing Programmes Overview of ResponsibilitiesAs Deputy Director of Computing Programmes, you will be the trusted deputy to the Director of Computing Programmes, helping to shape and deliver one of the UK's most exciting emerging computing portfolios at the intersection of fusion, artificial intelligence and high-performance computing.This is a rare opportunity to help build and exploit and future large-scale AI/HPC capabilities while also helping to shape the Advanced Computing R&D portfolio that those facilities enable. You will play a central role in translating strategic ambition into delivery: ensuring that strategic computing capabilities are successfully established, integrated and exploited, while also working closely with Unit Heads, Programme Leaders and partners to develop, mature and deliver a high-impact research and innovation portfolio around them.SUNRISE is a major strategic opportunity for UKAEA: a next-generation computing capability intended to accelerate the digitalisation of the UK's fusion roadmap and create a powerful platform for advanced modelling, simulation and AI-enabled scientific discovery. For the right candidate, this is a chance to help shape not just a facility, but a wider national capability and the programmes, partnerships and ways of working that will define its success.This role combines operational grip with intellectual range. You will lead the Computing Division's delivery framework, covering governance, programme integration, operational assurance, performance oversight and decision support, while retaining real scope to help shape the direction of programmes, partnerships and future capability development. It is ideally suited to someone ambitious, mission-driven and excited by the chance to build, influence and leave a lasting mark.Responsibility for enterprise IT operations, including corporate systems, end-user services, networks, identity and access management, cyber security, compliance and corporate platforms, sits with the Director of Computing Operations. While you will not manage these services directly, you will lead the integration of mission computing delivery, ensuring facilities such as SUNRISE and federated computing services align effectively with internal systems. Working closely with the Director of Computing Operations, who retains accountability for enterprise controls and compliance, you will build a high-trust partnership that ensures seamless, secure access from desktop environments to advanced supercomputing capability. Key Accountabilities Lead delivery and exploitation of SUNRISE and future AI/HPC roadmap initiatives, translating strategy into execution across reliability, utilisation, adoption, service maturity, partner integration, KPI delivery and continuous improvement. Work closely with Unit Heads, Programme Leaders and senior partners to shape and deliver a high-value R&D portfolio that makes full use of UKAEA's advanced computing capabilities, balancing scientific ambition with operational reality. Help define and evolve the Computing Division's programme landscape, identifying opportunities to strengthen coherence across facilities, research activity, partnerships, talent and future capability development. Run the Computing Division's "operating system", including portfolio cadence, integration, dependency management, risk and issue control, escalation and decision gating, ensuring pace, discipline and effective risk mitigation. Own portfolio performance and governance, including master RAG status, horizon scanning and production of clear, decision-grade reporting, while continuously improving governance artefacts, processes and frameworks. Deputise for the Director of Computing Programmes where required, providing leadership, continuity and sound judgement across a broad portfolio of strategic, technical and delivery matters. Ensure that SUNRISE and other advanced computing capabilities are effectively integrated into UKAEA's wider operating environment, working in close partnership with the Director of Computing Operations and other key stakeholders. Support the development of external partnerships, collaborations and stakeholder relationships that strengthen the Computing Division's impact, profile and long-term capability. Contribute to strategic planning, business case development and future capability roadmapping, helping to position the Division for long-term success. Foster a culture of delivery, collaboration, innovation and accountability across the portfolio, creating the conditions for teams and programmes to succeed.Salary£94,758 (inclusive of Specialist Allowance) + excellent benefits including outstanding pensionProgrammeDepartmentComputational Science and EngineeringDisciplineSite LocationType of EmploymentFull-timeReference NumberREF4098H Qualifications Essential Significant senior leadership experience in complex technical, scientific, digital, engineering or programme environments. Strong track record of translating strategic ambition into successful delivery across multiple workstreams, with clear evidence of programme leadership, operational grip and execution. Experience of shaping and leading complex portfolios that combine delivery, innovation, stakeholder engagement and organisational change. Ability to work credibly with senior technical leaders, Programme Leaders, Unit Heads and external partners, helping to shape direction as well as drive execution. Strong governance, planning and performance management capability, including risk, dependency, assurance and decision support in fast-moving environments. Excellent judgement and communication skills, with the ability to synthesise complexity, challenge constructively and provide clear advice at senior level. Demonstrable ability to build trusted, high-performing relationships across organisational boundaries and bring together diverse stakeholders around shared goals. Degree-qualified or equivalent relevant professional experience. Desirable Experience in one or more of the following areas: high-performance computing, artificial intelligence, digital research infrastructure, scientific computing, major R&D programmes or advanced technical facilities. Understanding of the opportunities and challenges associated with building and exploiting advanced computing capability in a research, industrial or national mission context. Experience of working in highly matrixed, mission-led or public-sector environments. Familiarity with major capital, infrastructure or transformation programmes.This is an opportunity for an exceptional candidate to help shape a nationally significant computing and R&D portfolio at an early stage, with real scope to influence programmes, partnerships, capability development and long-term impact.We are looking for someone motivated not simply by scale or seniority, but by the chance to build something important: to help create the capabilities, portfolio and operating environment that will accelerate fusion research and unlock wider scientific and technological value. For the right person, this role offers an unusual combination of mission, freedom and responsibility: the opportunity to help deliver a major strategic capability, while also exercising real influence over the shape of the R&D portfolio, the evolution of programmes and partnerships, and the future direction of advanced computing at UKAEA. You will work with outstanding colleagues across one of the UK's most exciting technical landscapes, with genuine scope to build, shape and leave a lasting mark. Additional Information Additional information A full list of our benefits can be
Apr 16, 2026
Full time
# Deputy Director of Computing ProgrammesSoftware Engineering Job DetailsLocationAbingdon, United KingdomEmployment TypeFull-timeSalary£94kLevelLeadershipPosted7 days ago# Deputy Director of Computing Programmes Overview of ResponsibilitiesAs Deputy Director of Computing Programmes, you will be the trusted deputy to the Director of Computing Programmes, helping to shape and deliver one of the UK's most exciting emerging computing portfolios at the intersection of fusion, artificial intelligence and high-performance computing.This is a rare opportunity to help build and exploit and future large-scale AI/HPC capabilities while also helping to shape the Advanced Computing R&D portfolio that those facilities enable. You will play a central role in translating strategic ambition into delivery: ensuring that strategic computing capabilities are successfully established, integrated and exploited, while also working closely with Unit Heads, Programme Leaders and partners to develop, mature and deliver a high-impact research and innovation portfolio around them.SUNRISE is a major strategic opportunity for UKAEA: a next-generation computing capability intended to accelerate the digitalisation of the UK's fusion roadmap and create a powerful platform for advanced modelling, simulation and AI-enabled scientific discovery. For the right candidate, this is a chance to help shape not just a facility, but a wider national capability and the programmes, partnerships and ways of working that will define its success.This role combines operational grip with intellectual range. You will lead the Computing Division's delivery framework, covering governance, programme integration, operational assurance, performance oversight and decision support, while retaining real scope to help shape the direction of programmes, partnerships and future capability development. It is ideally suited to someone ambitious, mission-driven and excited by the chance to build, influence and leave a lasting mark.Responsibility for enterprise IT operations, including corporate systems, end-user services, networks, identity and access management, cyber security, compliance and corporate platforms, sits with the Director of Computing Operations. While you will not manage these services directly, you will lead the integration of mission computing delivery, ensuring facilities such as SUNRISE and federated computing services align effectively with internal systems. Working closely with the Director of Computing Operations, who retains accountability for enterprise controls and compliance, you will build a high-trust partnership that ensures seamless, secure access from desktop environments to advanced supercomputing capability. Key Accountabilities Lead delivery and exploitation of SUNRISE and future AI/HPC roadmap initiatives, translating strategy into execution across reliability, utilisation, adoption, service maturity, partner integration, KPI delivery and continuous improvement. Work closely with Unit Heads, Programme Leaders and senior partners to shape and deliver a high-value R&D portfolio that makes full use of UKAEA's advanced computing capabilities, balancing scientific ambition with operational reality. Help define and evolve the Computing Division's programme landscape, identifying opportunities to strengthen coherence across facilities, research activity, partnerships, talent and future capability development. Run the Computing Division's "operating system", including portfolio cadence, integration, dependency management, risk and issue control, escalation and decision gating, ensuring pace, discipline and effective risk mitigation. Own portfolio performance and governance, including master RAG status, horizon scanning and production of clear, decision-grade reporting, while continuously improving governance artefacts, processes and frameworks. Deputise for the Director of Computing Programmes where required, providing leadership, continuity and sound judgement across a broad portfolio of strategic, technical and delivery matters. Ensure that SUNRISE and other advanced computing capabilities are effectively integrated into UKAEA's wider operating environment, working in close partnership with the Director of Computing Operations and other key stakeholders. Support the development of external partnerships, collaborations and stakeholder relationships that strengthen the Computing Division's impact, profile and long-term capability. Contribute to strategic planning, business case development and future capability roadmapping, helping to position the Division for long-term success. Foster a culture of delivery, collaboration, innovation and accountability across the portfolio, creating the conditions for teams and programmes to succeed.Salary£94,758 (inclusive of Specialist Allowance) + excellent benefits including outstanding pensionProgrammeDepartmentComputational Science and EngineeringDisciplineSite LocationType of EmploymentFull-timeReference NumberREF4098H Qualifications Essential Significant senior leadership experience in complex technical, scientific, digital, engineering or programme environments. Strong track record of translating strategic ambition into successful delivery across multiple workstreams, with clear evidence of programme leadership, operational grip and execution. Experience of shaping and leading complex portfolios that combine delivery, innovation, stakeholder engagement and organisational change. Ability to work credibly with senior technical leaders, Programme Leaders, Unit Heads and external partners, helping to shape direction as well as drive execution. Strong governance, planning and performance management capability, including risk, dependency, assurance and decision support in fast-moving environments. Excellent judgement and communication skills, with the ability to synthesise complexity, challenge constructively and provide clear advice at senior level. Demonstrable ability to build trusted, high-performing relationships across organisational boundaries and bring together diverse stakeholders around shared goals. Degree-qualified or equivalent relevant professional experience. Desirable Experience in one or more of the following areas: high-performance computing, artificial intelligence, digital research infrastructure, scientific computing, major R&D programmes or advanced technical facilities. Understanding of the opportunities and challenges associated with building and exploiting advanced computing capability in a research, industrial or national mission context. Experience of working in highly matrixed, mission-led or public-sector environments. Familiarity with major capital, infrastructure or transformation programmes.This is an opportunity for an exceptional candidate to help shape a nationally significant computing and R&D portfolio at an early stage, with real scope to influence programmes, partnerships, capability development and long-term impact.We are looking for someone motivated not simply by scale or seniority, but by the chance to build something important: to help create the capabilities, portfolio and operating environment that will accelerate fusion research and unlock wider scientific and technological value. For the right person, this role offers an unusual combination of mission, freedom and responsibility: the opportunity to help deliver a major strategic capability, while also exercising real influence over the shape of the R&D portfolio, the evolution of programmes and partnerships, and the future direction of advanced computing at UKAEA. You will work with outstanding colleagues across one of the UK's most exciting technical landscapes, with genuine scope to build, shape and leave a lasting mark. Additional Information Additional information A full list of our benefits can be
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Apr 15, 2026
Full time
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
About The Role We are seeking an experienced Infrastructure Engineer to join our Infrastructure Team within IT Operations. The ideal candidate will have strong expertise in Microsoft Azure and Microsoft 365, advanced networking skills, and experience deploying and managing applications on server-based resources. In-depth knowledge of SQL is essential for supporting database-driven applications and ensuring optimal performance. Security must be embedded by design in all infrastructure solutions, so awareness of security best practices and compliance standards is critical. About You Key Responsibilities: Design, deploy, and manage IT infrastructure components, including physical and virtual servers, networking equipment, and storage systems. Administer and optimize cloud platforms (Azure primarily, with exposure to AWS or Google Cloud), including virtual machines, storage, and networking services. Design, deploy, and manage Azure infrastructure, including VNets, ASR, resource groups, and subscription governance. Configure and maintain Azure Virtual Desktop (AVD) environments. Implement and troubleshoot Kerberos authentication within hybrid and cloud environments. Administer and support Microsoft 365 tenant, including Exchange Online, Teams, SharePoint, and OneDrive. Deploy and manage applications on server-based resources, ensuring stability, scalability, and security. Provide in-depth SQL support, including installation, configuration, performance tuning, and troubleshooting. Monitor system performance, capacity, and availability using tools like PRTG or cloud-native monitoring solutions, resolving issues proactively. Collaborate with vendors and third-party providers to procure hardware, software, or cloud services, ensuring alignment with budget and technical requirements. Manage vendor relationships, including coordinating support, negotiating contracts, and overseeing service delivery to meet SLAs. Perform system upgrades, patch management, and backups for both on-premises and cloud environments to maintain security and continuity. Troubleshoot complex infrastructure issues, providing root cause analysis and implementing long-term fixes. Maintain and enhance Active Directory, group policies, and identity management across hybrid environments. Lead or support infrastructure projects, such as cloud migrations, network expansions, or hardware refreshes, ensuring timely execution. Develop and maintain disaster recovery plans, testing failover processes across on-premises and cloud systems. Document infrastructure configurations, vendor agreements, and processes to ensure operational consistency. Ensure compliance with IT security standards, data protection policies, and vendor-specific requirements. Skills and Qualifications: Proven experience in Microsoft Azure administration and engineering. Strong knowledge of VNets, ASR, resource groups, subscriptions, and Azure governance best practices. Hands-on experience with Kerberos authentication and identity management. Proficiency in Azure Virtual Desktop (AVD) deployment and management. Solid understanding of networking principles, including SD-WAN technologies. Experience managing Microsoft 365 tenant, including Exchange, Teams, SharePoint, and OneDrive. In-depth SQL knowledge, including database administration and performance tuning. Experience deploying and managing applications on server-based resources. Strong awareness of security best practices and compliance standards. Excellent troubleshooting and problem-solving skills. Strong communication and documentation abilities. About Us Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Apr 15, 2026
Full time
About The Role We are seeking an experienced Infrastructure Engineer to join our Infrastructure Team within IT Operations. The ideal candidate will have strong expertise in Microsoft Azure and Microsoft 365, advanced networking skills, and experience deploying and managing applications on server-based resources. In-depth knowledge of SQL is essential for supporting database-driven applications and ensuring optimal performance. Security must be embedded by design in all infrastructure solutions, so awareness of security best practices and compliance standards is critical. About You Key Responsibilities: Design, deploy, and manage IT infrastructure components, including physical and virtual servers, networking equipment, and storage systems. Administer and optimize cloud platforms (Azure primarily, with exposure to AWS or Google Cloud), including virtual machines, storage, and networking services. Design, deploy, and manage Azure infrastructure, including VNets, ASR, resource groups, and subscription governance. Configure and maintain Azure Virtual Desktop (AVD) environments. Implement and troubleshoot Kerberos authentication within hybrid and cloud environments. Administer and support Microsoft 365 tenant, including Exchange Online, Teams, SharePoint, and OneDrive. Deploy and manage applications on server-based resources, ensuring stability, scalability, and security. Provide in-depth SQL support, including installation, configuration, performance tuning, and troubleshooting. Monitor system performance, capacity, and availability using tools like PRTG or cloud-native monitoring solutions, resolving issues proactively. Collaborate with vendors and third-party providers to procure hardware, software, or cloud services, ensuring alignment with budget and technical requirements. Manage vendor relationships, including coordinating support, negotiating contracts, and overseeing service delivery to meet SLAs. Perform system upgrades, patch management, and backups for both on-premises and cloud environments to maintain security and continuity. Troubleshoot complex infrastructure issues, providing root cause analysis and implementing long-term fixes. Maintain and enhance Active Directory, group policies, and identity management across hybrid environments. Lead or support infrastructure projects, such as cloud migrations, network expansions, or hardware refreshes, ensuring timely execution. Develop and maintain disaster recovery plans, testing failover processes across on-premises and cloud systems. Document infrastructure configurations, vendor agreements, and processes to ensure operational consistency. Ensure compliance with IT security standards, data protection policies, and vendor-specific requirements. Skills and Qualifications: Proven experience in Microsoft Azure administration and engineering. Strong knowledge of VNets, ASR, resource groups, subscriptions, and Azure governance best practices. Hands-on experience with Kerberos authentication and identity management. Proficiency in Azure Virtual Desktop (AVD) deployment and management. Solid understanding of networking principles, including SD-WAN technologies. Experience managing Microsoft 365 tenant, including Exchange, Teams, SharePoint, and OneDrive. In-depth SQL knowledge, including database administration and performance tuning. Experience deploying and managing applications on server-based resources. Strong awareness of security best practices and compliance standards. Excellent troubleshooting and problem-solving skills. Strong communication and documentation abilities. About Us Car Parts is one of the UK's leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
FX Prime Brokerage Development Lead VP About Citi As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology; we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us! Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. We want to regularly engage with talented individuals who are passionate about producing clean, testable code as part of a high performing team. We have found this to be way more important than experience in the financial sector. We welcome applications from any industry and should you wish to apply your application will be reviewed for a multitude of Developer positions at varying levels. About FX Tech Citi FX has a physical presence in 83 countries with 1,400 dedicated staff giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence. Citi has the largest FX presence of any bank globally and we proudly put this down to delivering unrivalled service and insight to our clients. Increasing investment in technology has seen us roll out award winning applications. Technology is a central pillar for our plans to sustain and grow our FX business. Above all, we seek individuals who seek exceptional attitude and aptitude in the people they work with and have a demonstrated passion for delivering FX technology in support of our FX business. Role Overview/What will you do Hands on technical implementation of FX trading systems The successful candidate will work with teams across FX Trading Technology implement solutions that benefit the business The role does not involve budget responsibility Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams Work directly with trading and quant teams Key Skills and Experience required Proven understanding of FX highly preferred Understanding of ultra low-latency development practices Proven track record of building new systems, replacing legacy systems and renovating existing systems The candidate will have systems (software, hardware, networks) knowledge required to define solutions and trouble shoot issues Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise Highly credible hands on engineer, confident to deep dive into a product and codebase and offer detailed, constructive analysis and feedback Awareness of industry trends and leveraging new technologies as appropriate This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group Technology Job Family Applications Development Time Type Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Apr 14, 2026
Full time
FX Prime Brokerage Development Lead VP About Citi As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology; we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us! Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. We want to regularly engage with talented individuals who are passionate about producing clean, testable code as part of a high performing team. We have found this to be way more important than experience in the financial sector. We welcome applications from any industry and should you wish to apply your application will be reviewed for a multitude of Developer positions at varying levels. About FX Tech Citi FX has a physical presence in 83 countries with 1,400 dedicated staff giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence. Citi has the largest FX presence of any bank globally and we proudly put this down to delivering unrivalled service and insight to our clients. Increasing investment in technology has seen us roll out award winning applications. Technology is a central pillar for our plans to sustain and grow our FX business. Above all, we seek individuals who seek exceptional attitude and aptitude in the people they work with and have a demonstrated passion for delivering FX technology in support of our FX business. Role Overview/What will you do Hands on technical implementation of FX trading systems The successful candidate will work with teams across FX Trading Technology implement solutions that benefit the business The role does not involve budget responsibility Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams Work directly with trading and quant teams Key Skills and Experience required Proven understanding of FX highly preferred Understanding of ultra low-latency development practices Proven track record of building new systems, replacing legacy systems and renovating existing systems The candidate will have systems (software, hardware, networks) knowledge required to define solutions and trouble shoot issues Exceptional communicator who loves working with people, confident communicating at all levels from an individual team to the entire enterprise Highly credible hands on engineer, confident to deep dive into a product and codebase and offer detailed, constructive analysis and feedback Awareness of industry trends and leveraging new technologies as appropriate This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group Technology Job Family Applications Development Time Type Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS). We're a fast moving technology organisation delivering innovative voice, data, and mobile solutions across Europe. Our product and service portfolio is at the heart of what we do - powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. We combine the agility of a start up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work - and we're always looking for people who want to build meaningful technology at scale. Who are we looking for? Software Engineers are responsible for developing and maintaining the Group Applications suite of proprietary UCaaS & CCaaS solutions, including building new features and functionality across the platform and web/desktop user interfaces. What will you be doing day to day? Collaborate with product and engineering peers to scope, plan and estimate requirements, ensuring all solutions are well thought through and future proof. Adhere to defined engineering practices and processes. Develop new features and functionality across the platform and applications, whilst maintaining the stability of existing codebase, using TypeScript Node, js and React. Integrate with relevant third party services and tools where required, ensuring best practice integration rules are adhered to and integrations are stable. Develop REST APIs using best practice standards and conventions. Produce Solution Design documents for review before implementation including detail on security considerations, testing required and potential impacts across the stack. Take an active role in peer code reviews and code deployment via CICD pipelines. What You'll Need Strong experience using, and good working knowledge of TypeScript Good knowledge of HTML/CSS (3+ years) Experience working with and mentoring junior engineers. AWS (or Azure/GCP) knowledge or experience is beneficial. Kubernetes (Not required but beneficial) VoIP/WebRTC experience (Not required but highly beneficial) What do we offer you? At Gamma, we believe in work life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. We also provide a volunteer day, allowing you to support a cause that matters to you. Family is important to us. With enhanced maternity and paternity pay, we support you at every stage of life. Our contributory pension scheme helps you plan for the future, with Gamma increasing contributions in line with yours. Your wellbeing comes first. We offer group income protection, life assurance (four times your salary), and private medical insurance through Vitality, which extends to your immediate family. We want you to share in our success, which is why we offer tax efficient share save and share incentive plans. We're also committed to sustainability, offering an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making greener travel easier. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid, with office and home working flexibility. If you feel you could be a great fit for Gamma but don't meet every requirement, we still encourage you to apply - you might be exactly who we're looking for. Gamma is an equal opportunity employer. We are committed to building inclusive, diverse teams where everyone can be their authentic selves. We welcome applications from all backgrounds and do not discriminate based on any protected characteristics. Recruitment agencies: We work with a trusted group of recruitment partners and are not looking to expand this network at present. Please do not send speculative CVs.
Apr 13, 2026
Full time
At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS). We're a fast moving technology organisation delivering innovative voice, data, and mobile solutions across Europe. Our product and service portfolio is at the heart of what we do - powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. We combine the agility of a start up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work - and we're always looking for people who want to build meaningful technology at scale. Who are we looking for? Software Engineers are responsible for developing and maintaining the Group Applications suite of proprietary UCaaS & CCaaS solutions, including building new features and functionality across the platform and web/desktop user interfaces. What will you be doing day to day? Collaborate with product and engineering peers to scope, plan and estimate requirements, ensuring all solutions are well thought through and future proof. Adhere to defined engineering practices and processes. Develop new features and functionality across the platform and applications, whilst maintaining the stability of existing codebase, using TypeScript Node, js and React. Integrate with relevant third party services and tools where required, ensuring best practice integration rules are adhered to and integrations are stable. Develop REST APIs using best practice standards and conventions. Produce Solution Design documents for review before implementation including detail on security considerations, testing required and potential impacts across the stack. Take an active role in peer code reviews and code deployment via CICD pipelines. What You'll Need Strong experience using, and good working knowledge of TypeScript Good knowledge of HTML/CSS (3+ years) Experience working with and mentoring junior engineers. AWS (or Azure/GCP) knowledge or experience is beneficial. Kubernetes (Not required but beneficial) VoIP/WebRTC experience (Not required but highly beneficial) What do we offer you? At Gamma, we believe in work life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. We also provide a volunteer day, allowing you to support a cause that matters to you. Family is important to us. With enhanced maternity and paternity pay, we support you at every stage of life. Our contributory pension scheme helps you plan for the future, with Gamma increasing contributions in line with yours. Your wellbeing comes first. We offer group income protection, life assurance (four times your salary), and private medical insurance through Vitality, which extends to your immediate family. We want you to share in our success, which is why we offer tax efficient share save and share incentive plans. We're also committed to sustainability, offering an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making greener travel easier. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid, with office and home working flexibility. If you feel you could be a great fit for Gamma but don't meet every requirement, we still encourage you to apply - you might be exactly who we're looking for. Gamma is an equal opportunity employer. We are committed to building inclusive, diverse teams where everyone can be their authentic selves. We welcome applications from all backgrounds and do not discriminate based on any protected characteristics. Recruitment agencies: We work with a trusted group of recruitment partners and are not looking to expand this network at present. Please do not send speculative CVs.
Description/Overall purpose of the Job To provide design leadership for concept and integration of avionic systems to meet customer requirements. To translate proposed concepts into detailed design in compliance with certification requirements, compatible with OEM Type Certificate systems and operational philosophy. To support the continued airworthiness of approved designs in line with DOA obligations. Apply systems engineering process, methods and tools. Main Responsibilities Coordinate and manage all avionic activities in concert with business requirements within a multi-function environment. Capture and understand customer requirements, providing guidance internally and externally to facilitate a cost effective design and production solution. Apply systems engineering practices, tools and methods. Define avionic design concept and integration from agreed customer requirement through to detail design. Ensure that design meets customer and certification requirements within a formal validation and verification process. When approved to do so, undertake independent compliance verification in accordance with DOA privileges. Produce and direct detailed design in accordance with project milestones. Discuss and present design concepts and solutions during customer and supplier meetings. Support risk management through identification, assessment and mitigation within scope of responsibility. Initiate design mitigation as appropriate to address project issues such as obsolescence, shortages and production concessions. Produce concise and accurate design descriptions to facilitate change approvals and aircraft documentation. Provide liaison support to the production function. Define ground and flight testing to demonstrate compliance with customer and certification requirements. Support required testing and documented analysis of results. Generate or verify compliance substantiation reports as required. Maintain technical competency and currency to ensure the effective use of latest technology to assist customers in developing and fulfilling their mission requirements. Knowledge and Skills A good aviation background based in the avionics discipline. A detailed engineering knowledge and aircraft avionics systems preferably with a helicopter bias. A good working knowledge of equipment qualification process and related standards, FAR/CS 27 and 29 certification requirements and EASA/CAA Part 21J DOA and MAA DAOS process and practice. Understanding of aircraft system and software safety analysis processes. Proficient in AutoCad, and other CAD tools for electrical and harness design. Experience using design lifecycle and configuration management tools. Computer literate in MS Office desktop applications. Education, Qualifications or Training Engineering degree or equivalent. Apprenticeship or equivalent training. Professional accreditation or working towards an appropriate professional accreditation. About you Possess clear and concise communication skills working at all levels. Ability to plan and prioritise workload in a dynamic business environment. Excellent written and verbal communication skills. Ability to communicate and negotiate internally and externally at all levels. Commercially aware. Team player capable of working effectively under pressure on multiple tasks simultaneously. Flexible and willing to work dynamically in a multi project environment. Well developed problem solving skills and ability to assess evidence and develop conclusions based on that evidence in a logical and structured fashion. Additional requirements Due to the nature of this position you will require DBS security clearance and be eligible for SC clearance. Applicants must meet any/all requirements of export compliance regulations. All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment visa. Be prepared to travel within the UK or abroad to support related business requirements (not extensive).
Apr 13, 2026
Full time
Description/Overall purpose of the Job To provide design leadership for concept and integration of avionic systems to meet customer requirements. To translate proposed concepts into detailed design in compliance with certification requirements, compatible with OEM Type Certificate systems and operational philosophy. To support the continued airworthiness of approved designs in line with DOA obligations. Apply systems engineering process, methods and tools. Main Responsibilities Coordinate and manage all avionic activities in concert with business requirements within a multi-function environment. Capture and understand customer requirements, providing guidance internally and externally to facilitate a cost effective design and production solution. Apply systems engineering practices, tools and methods. Define avionic design concept and integration from agreed customer requirement through to detail design. Ensure that design meets customer and certification requirements within a formal validation and verification process. When approved to do so, undertake independent compliance verification in accordance with DOA privileges. Produce and direct detailed design in accordance with project milestones. Discuss and present design concepts and solutions during customer and supplier meetings. Support risk management through identification, assessment and mitigation within scope of responsibility. Initiate design mitigation as appropriate to address project issues such as obsolescence, shortages and production concessions. Produce concise and accurate design descriptions to facilitate change approvals and aircraft documentation. Provide liaison support to the production function. Define ground and flight testing to demonstrate compliance with customer and certification requirements. Support required testing and documented analysis of results. Generate or verify compliance substantiation reports as required. Maintain technical competency and currency to ensure the effective use of latest technology to assist customers in developing and fulfilling their mission requirements. Knowledge and Skills A good aviation background based in the avionics discipline. A detailed engineering knowledge and aircraft avionics systems preferably with a helicopter bias. A good working knowledge of equipment qualification process and related standards, FAR/CS 27 and 29 certification requirements and EASA/CAA Part 21J DOA and MAA DAOS process and practice. Understanding of aircraft system and software safety analysis processes. Proficient in AutoCad, and other CAD tools for electrical and harness design. Experience using design lifecycle and configuration management tools. Computer literate in MS Office desktop applications. Education, Qualifications or Training Engineering degree or equivalent. Apprenticeship or equivalent training. Professional accreditation or working towards an appropriate professional accreditation. About you Possess clear and concise communication skills working at all levels. Ability to plan and prioritise workload in a dynamic business environment. Excellent written and verbal communication skills. Ability to communicate and negotiate internally and externally at all levels. Commercially aware. Team player capable of working effectively under pressure on multiple tasks simultaneously. Flexible and willing to work dynamically in a multi project environment. Well developed problem solving skills and ability to assess evidence and develop conclusions based on that evidence in a logical and structured fashion. Additional requirements Due to the nature of this position you will require DBS security clearance and be eligible for SC clearance. Applicants must meet any/all requirements of export compliance regulations. All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment visa. Be prepared to travel within the UK or abroad to support related business requirements (not extensive).