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desktop support lead
Isr Recruitment Limited
It Support Engineer
Isr Recruitment Limited Truro, Cornwall
IT Support Engineer Truro, Cornwall c£30,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc. Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years experience in a similar helpdesk or IT environment is essential Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Windows Desktop 10/11 My client would like someone who is proactive and loves what they do so must have a passion for IT Excellent customer service skills A full driving licence would be good as their will be travel between sites at times Working within an ITIL environment. Preferably holding a current qualification The Opportunity: My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro. As an IT Support Engineer, you ll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day. You will also assist with the roll out of new hardware and software and help to provide end user IT training and other tasks to help ensure my clients IT systems run smoothly. Applications: Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall?
Jan 18, 2026
Full time
IT Support Engineer Truro, Cornwall c£30,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc. Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years experience in a similar helpdesk or IT environment is essential Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Windows Desktop 10/11 My client would like someone who is proactive and loves what they do so must have a passion for IT Excellent customer service skills A full driving licence would be good as their will be travel between sites at times Working within an ITIL environment. Preferably holding a current qualification The Opportunity: My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro. As an IT Support Engineer, you ll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day. You will also assist with the roll out of new hardware and software and help to provide end user IT training and other tasks to help ensure my clients IT systems run smoothly. Applications: Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall?
Bright Purple
Senior Automation Tester
Bright Purple
Senior Automation Tester Edinburgh/Hybrid Salary up to £55,000 We are looking for a Senior Automation Tester who shares our passion for quality and for using technology to help businesses perform better. The Role As a Senior Automation Tester, you will play a key role in driving quality across engineering teams. You ll divide your time between hands-on delivery work and collaborating with senior engineering leaders on cross-team quality initiatives, tools, and processes. You ll be involved throughout the full product development lifecycle, helping to deliver innovative solutions that are changing how people interact. What You ll Be Doing Analyse test objectives and design test plans aligned with the overall test strategy Design and build test cases, scripts, and procedures with clear expected results Create and manage realistic, representative test data Execute a wide range of functional and non-functional testing activities Support testing at all levels, including unit, component, integration, system, and UAT Raise, manage, and track defects through to resolution in line with organisational standards Document and report test results against acceptance criteria, maintaining traceability between stories, tests, and defects Communicate testing status, risks, metrics, and outcomes to technical and non-technical stakeholders Continuously develop your skills and stay up to date with new tools, technologies, and best practices Skills & Experience Strong understanding of iterative and incremental development methodologies Experience defining and maintaining regression strategies, including identifying tests suitable for automation Demonstrable experience testing desktop and service-based applications Experience working with event-driven systems and service bus technologies Strong coding or scripting skills (ideally C# or TypeScript ; Java, JavaScript, or Python also considered) Hands-on experience with tools such as Jest, Playwright, Cypress, K6 , or similar Experience using test management tools such as Azure DevOps If you re a quality-focused Senior Automation Tester looking to make a real impact, we d love to hear from you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Jan 18, 2026
Full time
Senior Automation Tester Edinburgh/Hybrid Salary up to £55,000 We are looking for a Senior Automation Tester who shares our passion for quality and for using technology to help businesses perform better. The Role As a Senior Automation Tester, you will play a key role in driving quality across engineering teams. You ll divide your time between hands-on delivery work and collaborating with senior engineering leaders on cross-team quality initiatives, tools, and processes. You ll be involved throughout the full product development lifecycle, helping to deliver innovative solutions that are changing how people interact. What You ll Be Doing Analyse test objectives and design test plans aligned with the overall test strategy Design and build test cases, scripts, and procedures with clear expected results Create and manage realistic, representative test data Execute a wide range of functional and non-functional testing activities Support testing at all levels, including unit, component, integration, system, and UAT Raise, manage, and track defects through to resolution in line with organisational standards Document and report test results against acceptance criteria, maintaining traceability between stories, tests, and defects Communicate testing status, risks, metrics, and outcomes to technical and non-technical stakeholders Continuously develop your skills and stay up to date with new tools, technologies, and best practices Skills & Experience Strong understanding of iterative and incremental development methodologies Experience defining and maintaining regression strategies, including identifying tests suitable for automation Demonstrable experience testing desktop and service-based applications Experience working with event-driven systems and service bus technologies Strong coding or scripting skills (ideally C# or TypeScript ; Java, JavaScript, or Python also considered) Hands-on experience with tools such as Jest, Playwright, Cypress, K6 , or similar Experience using test management tools such as Azure DevOps If you re a quality-focused Senior Automation Tester looking to make a real impact, we d love to hear from you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
MPJ Recruitment Ltd
Desktop Liability Adjuster
MPJ Recruitment Ltd City, Leeds
Desktop Liability Adjuster Up to 50,000 DOE plus bonus Monday-Friday 9am-5pm Full-time, Permanent Leeds MPJ Recruitment are proud to be working with a leading provider of specialist claims management and loss adjusting services within the UK insurance market. With a strong reputation for technical expertise, quality fieldwork and a client-focused service delivery, they support their clients across a wide range of property and casualty claims. Dependant on experience, we could look at a desk based loss adjuster or field based. We are intent on challenging the adjusting market to be the best it can be, and to promote adjusting as a specialised, and critical, aspect of the insurance industry. We believe in the importance of high-quality field work, and treating policyholders as we treat our customers, whilst also removing the process driving nature of adjusting that has developed over recent years. As part of our strategic expansion, we are seeking a Loss Adjuster to join our growing team. This is a high-profile role offering the opportunity to handle complex cases, and to play a key part in our service delivery across the Southeast and wider areas, with a view to also developing client relationships. Role Purpose To independently manage, investigate and handle a range of complex liability claims, including Employers' Liability (EL), Public Liability (PL), Product Liability and CAR cases. You will be responsible for delivering expert investigations, providing clear and detailed reporting, and maintaining high standards of client service. Liability Adjuster Key Responsibilities: Conduct site visits or view evidence dependant on whether field or desk based. Attend witness interviews to gather factual and documentary evidence. Assess liability, causation, quantum, and policy indemnity on a case-by-case basis. Produce high-quality reports with sound technical and legal reasoning. Manage a diverse caseload of liability claims. Ensure compliance with SLAs, KPIs, and regulatory requirements. Maintain accurate and timely records using internal systems and platforms. Act as a key liaison point for Clients. Attend meetings and case reviews as required, offering technical input and strategic advice. Mentor junior team members and contribute to technical training initiatives. Share best practices and support continuous improvement across the team. Assist with the internal QA and Audit processes. Essential Experience and Skills Experience as a Loss Adjuster, ideally with complex case exposure. Strong knowledge of EL, PL, and Product Liability claims. Excellent report writing, negotiation, and communication skills. Proven ability to manage client relationships effectively. Ability to work independently. Liability Adjuster Benefits Generous bonus scheme linked to fee earnings. Car allowance if required Flexible pension scheme Private medical insurance 30 days annual leave + bank holidays Funded professional development (CII/CILA qualifications) Laptop, mobile phone, and full IT support Flexible and hybrid working arrangements. Please click APPLY if you feel that this role is suitable to your experience and skillset and we will be in touch shortly to discuss the role further.
Jan 18, 2026
Full time
Desktop Liability Adjuster Up to 50,000 DOE plus bonus Monday-Friday 9am-5pm Full-time, Permanent Leeds MPJ Recruitment are proud to be working with a leading provider of specialist claims management and loss adjusting services within the UK insurance market. With a strong reputation for technical expertise, quality fieldwork and a client-focused service delivery, they support their clients across a wide range of property and casualty claims. Dependant on experience, we could look at a desk based loss adjuster or field based. We are intent on challenging the adjusting market to be the best it can be, and to promote adjusting as a specialised, and critical, aspect of the insurance industry. We believe in the importance of high-quality field work, and treating policyholders as we treat our customers, whilst also removing the process driving nature of adjusting that has developed over recent years. As part of our strategic expansion, we are seeking a Loss Adjuster to join our growing team. This is a high-profile role offering the opportunity to handle complex cases, and to play a key part in our service delivery across the Southeast and wider areas, with a view to also developing client relationships. Role Purpose To independently manage, investigate and handle a range of complex liability claims, including Employers' Liability (EL), Public Liability (PL), Product Liability and CAR cases. You will be responsible for delivering expert investigations, providing clear and detailed reporting, and maintaining high standards of client service. Liability Adjuster Key Responsibilities: Conduct site visits or view evidence dependant on whether field or desk based. Attend witness interviews to gather factual and documentary evidence. Assess liability, causation, quantum, and policy indemnity on a case-by-case basis. Produce high-quality reports with sound technical and legal reasoning. Manage a diverse caseload of liability claims. Ensure compliance with SLAs, KPIs, and regulatory requirements. Maintain accurate and timely records using internal systems and platforms. Act as a key liaison point for Clients. Attend meetings and case reviews as required, offering technical input and strategic advice. Mentor junior team members and contribute to technical training initiatives. Share best practices and support continuous improvement across the team. Assist with the internal QA and Audit processes. Essential Experience and Skills Experience as a Loss Adjuster, ideally with complex case exposure. Strong knowledge of EL, PL, and Product Liability claims. Excellent report writing, negotiation, and communication skills. Proven ability to manage client relationships effectively. Ability to work independently. Liability Adjuster Benefits Generous bonus scheme linked to fee earnings. Car allowance if required Flexible pension scheme Private medical insurance 30 days annual leave + bank holidays Funded professional development (CII/CILA qualifications) Laptop, mobile phone, and full IT support Flexible and hybrid working arrangements. Please click APPLY if you feel that this role is suitable to your experience and skillset and we will be in touch shortly to discuss the role further.
Kier Group
GIS Technician
Kier Group
We're looking for a GIS Technician to join our Design team based in Birmingham. The team offer professional support and solutions development services to a diverse range of teams and businesses within Kier. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's 11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location: Birmingham Hours: 37.5 hours per week - Monday to Friday, some flexibility on hours available if desired, just let us know when you speak to us Salary: 27,000 to 29,000 depending on experience What will you be responsible for? As a GIS Technician, you'll be working within the Digital Delivery team, supporting them in providing GIS services such as data analysis and processing from all areas of business and displaying outcomes in meaningful and understandable ways, such as on maps, graphs, and report generation. Your day to day will include: Ensuring high accuracy of all GIS data creation, management and analysis, providing a dedicated GIS resource to a nominated area of the business Assisting in the advancement of GIS and supported solutions that are delivering to the wider Kier business Giving training on the use of GIS related software, applications and documents as required Preparing maps, reports, and other relevant information to stakeholders Capturing location assets using various technologies and GPS tools What are we looking for? This role of GIS Technician is great for you if: You have a high level of IT competency, experience with all Microsoft Office package and the use of complex SQL databases, facilitating and overseeing data automation and data analytics Are using a range of the ESRI ArcGIS products across desktop, server / web and mobile devices, knowledge of asset management principles, an understanding of GIS and mobile applications, GIS application development, spatial analysis and report generation Relevant knowledge in trends and developments in the geographic information systems field Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
Jan 18, 2026
Full time
We're looking for a GIS Technician to join our Design team based in Birmingham. The team offer professional support and solutions development services to a diverse range of teams and businesses within Kier. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's 11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location: Birmingham Hours: 37.5 hours per week - Monday to Friday, some flexibility on hours available if desired, just let us know when you speak to us Salary: 27,000 to 29,000 depending on experience What will you be responsible for? As a GIS Technician, you'll be working within the Digital Delivery team, supporting them in providing GIS services such as data analysis and processing from all areas of business and displaying outcomes in meaningful and understandable ways, such as on maps, graphs, and report generation. Your day to day will include: Ensuring high accuracy of all GIS data creation, management and analysis, providing a dedicated GIS resource to a nominated area of the business Assisting in the advancement of GIS and supported solutions that are delivering to the wider Kier business Giving training on the use of GIS related software, applications and documents as required Preparing maps, reports, and other relevant information to stakeholders Capturing location assets using various technologies and GPS tools What are we looking for? This role of GIS Technician is great for you if: You have a high level of IT competency, experience with all Microsoft Office package and the use of complex SQL databases, facilitating and overseeing data automation and data analytics Are using a range of the ESRI ArcGIS products across desktop, server / web and mobile devices, knowledge of asset management principles, an understanding of GIS and mobile applications, GIS application development, spatial analysis and report generation Relevant knowledge in trends and developments in the geographic information systems field Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
Kier Group
GIS Technician
Kier Group City, Birmingham
We're looking for a GIS Technician to join our Design team based in Birmingham. The team offer professional support and solutions development services to a diverse range of teams and businesses within Kier. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's £11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location: Birmingham Hours: 37.5 hours per week - Monday to Friday, some flexibility on hours available if desired, just let us know when you speak to us Salary: £27,000 to £29,000 depending on experience What will you be responsible for? As a GIS Technician, you'll be working within the Digital Delivery team, supporting them in providing GIS services such as data analysis and processing from all areas of business and displaying outcomes in meaningful and understandable ways, such as on maps, graphs, and report generation. Your day to day will include: Ensuring high accuracy of all GIS data creation, management and analysis, providing a dedicated GIS resource to a nominated area of the business Assisting in the advancement of GIS and supported solutions that are delivering to the wider Kier business Giving training on the use of GIS related software, applications and documents as required Preparing maps, reports, and other relevant information to stakeholders Capturing location assets using various technologies and GPS tools What are we looking for? This role of GIS Technician is great for you if: You have a high level of IT competency, experience with all Microsoft Office package and the use of complex SQL databases, facilitating and overseeing data automation and data analytics Are using a range of the ESRI ArcGIS products across desktop, server / web and mobile devices, knowledge of asset management principles, an understanding of GIS and mobile applications, GIS application development, spatial analysis and report generation Relevant knowledge in trends and developments in the geographic information systems field Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . We look forward to seeing your application to join the
Jan 18, 2026
Full time
We're looking for a GIS Technician to join our Design team based in Birmingham. The team offer professional support and solutions development services to a diverse range of teams and businesses within Kier. Kier Design are a top-25 engineering consultancy, delivering a wide range of services across all sectors of the built environment, providing construction-focused, innovative and sustainable solutions. We have preferential access to Kier's £11bn+ project pipeline, including mega projects like High Speed 2 and Hinkley Point C, frameworks with national and local government and other public bodies, and a range of other interesting projects in every sector of the built environment. We believe in building teams around our people, rather than squeezing people into our teams, we want to help you carve out a role in which you'll grow and thrive for many years to come. Offering market-leading development opportunities, supporting our graduates through the early stages of their careers, enabling our people to become professionally qualified, providing management training and qualifications, and supporting ongoing technical development throughout our people's careers. Actively promoting, so you can keep pushing and stretching yourself. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location: Birmingham Hours: 37.5 hours per week - Monday to Friday, some flexibility on hours available if desired, just let us know when you speak to us Salary: £27,000 to £29,000 depending on experience What will you be responsible for? As a GIS Technician, you'll be working within the Digital Delivery team, supporting them in providing GIS services such as data analysis and processing from all areas of business and displaying outcomes in meaningful and understandable ways, such as on maps, graphs, and report generation. Your day to day will include: Ensuring high accuracy of all GIS data creation, management and analysis, providing a dedicated GIS resource to a nominated area of the business Assisting in the advancement of GIS and supported solutions that are delivering to the wider Kier business Giving training on the use of GIS related software, applications and documents as required Preparing maps, reports, and other relevant information to stakeholders Capturing location assets using various technologies and GPS tools What are we looking for? This role of GIS Technician is great for you if: You have a high level of IT competency, experience with all Microsoft Office package and the use of complex SQL databases, facilitating and overseeing data automation and data analytics Are using a range of the ESRI ArcGIS products across desktop, server / web and mobile devices, knowledge of asset management principles, an understanding of GIS and mobile applications, GIS application development, spatial analysis and report generation Relevant knowledge in trends and developments in the geographic information systems field Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here . We look forward to seeing your application to join the
The Recruitment Group
Production Supplier Specialist
The Recruitment Group Loughborough, Leicestershire
The Recruitment Group is looking for a temporary Production Supplier Specialist to join our Client in Loughborough. To apply for the Production Supplier Specialist role, you must be knowledgeable in analytical tools, e.g. Six Sigma, Lean, run charts, flow charting, Pareto charts, pivot tables etc. If you are interested in the Production Supplier Specialist role, then please read below. Pay for the Production Supplier Specialist : £16.40 per hour Shifts: Monday to Friday 9am to 5pm (37.5 hours per week) Location: Loughborough Position Summary: Reporting to the Production Quality Manager, the Production Supplier Specialist handles operational BioPharma supplier relationships, supports all the activities around the implementation of suppliers capabilities and commitments to support BioPharma requirements across multiple countries in Europe. Key priorities include developing, implementing, and maintaining BioPharma suppliers operational relationships. The Production Supplier Specialist builds the relationship with the suppliers to promote our Client s reputation. Responsibilities: Supports development of overall portfolio & supplier strategies for the group of categories/suppliers supporting Production Solutions. Develops and maintains cross-functional relationships with Production Specialists and internal departments including Quality and Product Management among others. Support customised Production customer requirement through leading BioPharma suppliers intake, from qualification through desktop audits, quality agreements, compliance, renewal and maintenance Handles quality management of the Production documentation in Master Control Partners with the Quality Team for the management of change notifications Supports supplier business review through data collection and analysis Writes Work Instruction and functional SOP Responsible for triaging and managing issues, share challenges as required with managers and present program modification with identified potential solutions. Builds and manages databases set up, update and accuracy Minimum Requirements / Qualifications 3+ years relevant business experience: operations, customer implementation, supply chain, sales, marketing, product management, quality, customer service Knowledgeable in continuous improvement methodology and related analytical tools, e.g. Six Sigma, Lean, run charts, flow charting, Pareto charts, pivot tables etc. For more information and to apply, get in touch with Jane on (phone number removed) at The Recruitment Group. If you would like to know how we will store and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection
Jan 17, 2026
Seasonal
The Recruitment Group is looking for a temporary Production Supplier Specialist to join our Client in Loughborough. To apply for the Production Supplier Specialist role, you must be knowledgeable in analytical tools, e.g. Six Sigma, Lean, run charts, flow charting, Pareto charts, pivot tables etc. If you are interested in the Production Supplier Specialist role, then please read below. Pay for the Production Supplier Specialist : £16.40 per hour Shifts: Monday to Friday 9am to 5pm (37.5 hours per week) Location: Loughborough Position Summary: Reporting to the Production Quality Manager, the Production Supplier Specialist handles operational BioPharma supplier relationships, supports all the activities around the implementation of suppliers capabilities and commitments to support BioPharma requirements across multiple countries in Europe. Key priorities include developing, implementing, and maintaining BioPharma suppliers operational relationships. The Production Supplier Specialist builds the relationship with the suppliers to promote our Client s reputation. Responsibilities: Supports development of overall portfolio & supplier strategies for the group of categories/suppliers supporting Production Solutions. Develops and maintains cross-functional relationships with Production Specialists and internal departments including Quality and Product Management among others. Support customised Production customer requirement through leading BioPharma suppliers intake, from qualification through desktop audits, quality agreements, compliance, renewal and maintenance Handles quality management of the Production documentation in Master Control Partners with the Quality Team for the management of change notifications Supports supplier business review through data collection and analysis Writes Work Instruction and functional SOP Responsible for triaging and managing issues, share challenges as required with managers and present program modification with identified potential solutions. Builds and manages databases set up, update and accuracy Minimum Requirements / Qualifications 3+ years relevant business experience: operations, customer implementation, supply chain, sales, marketing, product management, quality, customer service Knowledgeable in continuous improvement methodology and related analytical tools, e.g. Six Sigma, Lean, run charts, flow charting, Pareto charts, pivot tables etc. For more information and to apply, get in touch with Jane on (phone number removed) at The Recruitment Group. If you would like to know how we will store and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection
Carrington Blake Recruitment
Asbestos and Health and Safety Manager - AR
Carrington Blake Recruitment
Job Description Job Title: Asbestos and Health and Safety Manager Pay Grade: G11 Directorate: Place Division Housing Reports to: Compliance Manager Role Purpose To be responsible for leading asbestos management and health and safety compliance to council homes and communal areas, helping to ensure quality and safe housing for our residents. To ensure the Council meets regulatory requirements in relation to works delivered by internal teams and external contractors. This role provides expert advice, leadership, and operational oversight of asbestos management and wider health and safety compliance. Measures of Success 100% of required asbestos surveys, re inspections, and risk assessments completed on time (as per the Council's Asbestos Management Plan and requirements of TSMs). Full compliance with CAR 2012, demonstrated through internal audits and zero enforcement notices from the HSE. Asbestos register accuracy maintained at 98-100%, with no missing or overdue records. Contractors consistently achieve performance KPIs (e.g., turnaround times, quality of surveys, compliance with method statements). Clear, timely communication provided to residents about asbestos works, with minimal complaints regarding safety communication. Positive resident satisfaction feedback on safety related communications or major works programmes. All enquiries, complaints and FOI requests responded to within required deadlines, with accurate and comprehensive data. Demonstrable efficiency improvements, such as reduced survey costs, improved scheduling, or streamlined workflows. Tasks / Responsibilities Act as the competent person under the Control of Asbestos Regulations 2012 for asbestos management in the council's housing stock. Provide a technical support and advice service to internal LBH staff on all asbestos related matters. Develop, maintain, and implement the Council's Asbestos Management Plan (AMP) and Asbestos Policy in line with CAR 2012 and HSE guidance (HSG264, HSG248, etc.). Lead on asbestos elements of compliance action plans and change programmes. Ensure the Council meets all regulatory requirements in relation to asbestos management. Provide updates on compliance and performance to inform KPI and other reporting. Ensure timely reporting of compliance performance, risks, and incidents to senior leadership. Ensure robust processes are in place for the recording of compliance information across all areas of functional responsibility. Ensure that the Asbestos Register is maintained, managed and updated following surveys and remedial work including risk assessments. Ensure that the programme of asbestos management surveys and re inspections is delivered to maintain compliance. Develop and deliver cyclical and planned programmes for asbestos surveys and remedial work to homes and communal areas which ensure delivery of value for money, quality, safety and resident focused services. Scope asbestos surveys and asbestos remedial work, approve quotations and raise work orders. Ensure any remedial actions arising from surveys are carried out in accordance with the asbestos management plan, including ensuring that any ACMs that are high risk are removed or encapsulated to reduce their risk. Review risk assessments and plans of work. Review post completion documentation. Effectively monitor the delivery of external contractors (asbestos surveying and analytical consultancies and asbestos removal contractors) work to required standards and costs. Review of statutory licences, contractor accreditations and insurances. Undertake quality checks on asbestos surveys and asbestos remediation work, including desktop reviews of documentation and site checks/audits. Actively engage with teams and contractors across the directorate to champion and improve approaches to asbestos management. Ensure contractors deliver safe systems of work, adhere to method statements and comply with relevant regulations. Liaise with residents regarding asbestos surveys, risk and asbestos works. Liaise with third parties (e.g., in relation to TSM data) regarding asbestos surveys, risk and asbestos works. Lead on internal and external audits. Lead on complaints and FOI requests relating to asbestos. Ensure that emergency procedures are implemented and remain appropriate. Lead on incident investigations involving asbestos, ensuring root cause analysis, corrective actions and reporting to senior management and regulatory bodies where required. Maintain comprehensive knowledge and understanding of asbestos legislation, policy and best practice; develop new ways of doing things to improve compliance and efficiency. Conduct regular audits, inspections and compliance monitoring across council owned housing stock and operational premises. Lead or support major incident and accident investigations, providing professional advice and recommendations. Prepare reports for senior leadership, committees and external regulators as needed. Demonstrate a commitment to the Council's Equal Opportunities Policy and implement the policy in relation to the job responsibilities. Promote a positive health and safety culture. Ensure compliance with the council's information security policies. Motivate, train, develop and performance manage staff to effectively meet objectives. Selection Criteria Demonstrate a commitment to the Council's Equal Opportunities Policy and implement the policy in relation to the job responsibilities. Experience of managing asbestos in social housing. Strong knowledge of relevant legislation including Control of Asbestos Regulations 2012, HSAWA 1974, CDM Regulations 2015 and sector guidance. Proven track record of managing health and safety functions within a large or complex organisation. Experience managing contractors and delivering compliance programmes. Highly organised with strong attention to detail. Strong analytical and communication skills. Experience with compliance management systems. Strong commitment to resident engagement and satisfaction. Strong commitment to probity, honesty and openness, treating people consistently, fairly and with respect. Inclusive and supportive team player. Personal authority and stature to lead by example, achieve successful outcomes and act firmly and decisively. Calm and professional under pressure. Able to lead, motivate and challenge effectively. BOHS P405 (Management of Asbestos in Buildings) or equivalent essential. NEBOSH General Certificate or equivalent health and safety qualification (NEBOSH Diploma or equivalent desirable). Membership of a relevant professional body (e.g., IOSH, IEMA, BOHS) desirable.
Jan 17, 2026
Full time
Job Description Job Title: Asbestos and Health and Safety Manager Pay Grade: G11 Directorate: Place Division Housing Reports to: Compliance Manager Role Purpose To be responsible for leading asbestos management and health and safety compliance to council homes and communal areas, helping to ensure quality and safe housing for our residents. To ensure the Council meets regulatory requirements in relation to works delivered by internal teams and external contractors. This role provides expert advice, leadership, and operational oversight of asbestos management and wider health and safety compliance. Measures of Success 100% of required asbestos surveys, re inspections, and risk assessments completed on time (as per the Council's Asbestos Management Plan and requirements of TSMs). Full compliance with CAR 2012, demonstrated through internal audits and zero enforcement notices from the HSE. Asbestos register accuracy maintained at 98-100%, with no missing or overdue records. Contractors consistently achieve performance KPIs (e.g., turnaround times, quality of surveys, compliance with method statements). Clear, timely communication provided to residents about asbestos works, with minimal complaints regarding safety communication. Positive resident satisfaction feedback on safety related communications or major works programmes. All enquiries, complaints and FOI requests responded to within required deadlines, with accurate and comprehensive data. Demonstrable efficiency improvements, such as reduced survey costs, improved scheduling, or streamlined workflows. Tasks / Responsibilities Act as the competent person under the Control of Asbestos Regulations 2012 for asbestos management in the council's housing stock. Provide a technical support and advice service to internal LBH staff on all asbestos related matters. Develop, maintain, and implement the Council's Asbestos Management Plan (AMP) and Asbestos Policy in line with CAR 2012 and HSE guidance (HSG264, HSG248, etc.). Lead on asbestos elements of compliance action plans and change programmes. Ensure the Council meets all regulatory requirements in relation to asbestos management. Provide updates on compliance and performance to inform KPI and other reporting. Ensure timely reporting of compliance performance, risks, and incidents to senior leadership. Ensure robust processes are in place for the recording of compliance information across all areas of functional responsibility. Ensure that the Asbestos Register is maintained, managed and updated following surveys and remedial work including risk assessments. Ensure that the programme of asbestos management surveys and re inspections is delivered to maintain compliance. Develop and deliver cyclical and planned programmes for asbestos surveys and remedial work to homes and communal areas which ensure delivery of value for money, quality, safety and resident focused services. Scope asbestos surveys and asbestos remedial work, approve quotations and raise work orders. Ensure any remedial actions arising from surveys are carried out in accordance with the asbestos management plan, including ensuring that any ACMs that are high risk are removed or encapsulated to reduce their risk. Review risk assessments and plans of work. Review post completion documentation. Effectively monitor the delivery of external contractors (asbestos surveying and analytical consultancies and asbestos removal contractors) work to required standards and costs. Review of statutory licences, contractor accreditations and insurances. Undertake quality checks on asbestos surveys and asbestos remediation work, including desktop reviews of documentation and site checks/audits. Actively engage with teams and contractors across the directorate to champion and improve approaches to asbestos management. Ensure contractors deliver safe systems of work, adhere to method statements and comply with relevant regulations. Liaise with residents regarding asbestos surveys, risk and asbestos works. Liaise with third parties (e.g., in relation to TSM data) regarding asbestos surveys, risk and asbestos works. Lead on internal and external audits. Lead on complaints and FOI requests relating to asbestos. Ensure that emergency procedures are implemented and remain appropriate. Lead on incident investigations involving asbestos, ensuring root cause analysis, corrective actions and reporting to senior management and regulatory bodies where required. Maintain comprehensive knowledge and understanding of asbestos legislation, policy and best practice; develop new ways of doing things to improve compliance and efficiency. Conduct regular audits, inspections and compliance monitoring across council owned housing stock and operational premises. Lead or support major incident and accident investigations, providing professional advice and recommendations. Prepare reports for senior leadership, committees and external regulators as needed. Demonstrate a commitment to the Council's Equal Opportunities Policy and implement the policy in relation to the job responsibilities. Promote a positive health and safety culture. Ensure compliance with the council's information security policies. Motivate, train, develop and performance manage staff to effectively meet objectives. Selection Criteria Demonstrate a commitment to the Council's Equal Opportunities Policy and implement the policy in relation to the job responsibilities. Experience of managing asbestos in social housing. Strong knowledge of relevant legislation including Control of Asbestos Regulations 2012, HSAWA 1974, CDM Regulations 2015 and sector guidance. Proven track record of managing health and safety functions within a large or complex organisation. Experience managing contractors and delivering compliance programmes. Highly organised with strong attention to detail. Strong analytical and communication skills. Experience with compliance management systems. Strong commitment to resident engagement and satisfaction. Strong commitment to probity, honesty and openness, treating people consistently, fairly and with respect. Inclusive and supportive team player. Personal authority and stature to lead by example, achieve successful outcomes and act firmly and decisively. Calm and professional under pressure. Able to lead, motivate and challenge effectively. BOHS P405 (Management of Asbestos in Buildings) or equivalent essential. NEBOSH General Certificate or equivalent health and safety qualification (NEBOSH Diploma or equivalent desirable). Membership of a relevant professional body (e.g., IOSH, IEMA, BOHS) desirable.
Customer Success Manager
Infinity City, Manchester
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
Jan 17, 2026
Full time
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
S&P Global
Senior Customer Success Manager
S&P Global
About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Jan 17, 2026
Full time
About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Deloitte LLP
Senior Manager, Tooling Architect, Engineering Platforms
Deloitte LLP City, Glasgow
Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21334 Connect to your Industry This role sits within Deloitte's Engineering Platforms team - part of our Business Technology offering within Technology & Transformation. We design, build, and operate the cloud platforms, automation capabilities, and AI-enabling technologies that underpin Deloitte's managed services and digital solutions across the firm. As Deloitte continues to adopt new tools, SaaS platforms, and AI-driven capabilities to support our practitioners, the Tooling Architect plays a vital strategic role. This position leads the end-to-end design required to introduce new tooling into the firm's technology ecosystem - ensuring every solution is secure, operable, value-driven, and aligned with Deloitte policies, risk frameworks, and strategic architecture standards. The Tooling Architect helps make complex technology decisions straightforward for the organisation by defining how tools are consumed, operated, governed, and integrated. This role ensures we adopt the right tools in the right way - enabling innovation at scale across Deloitte NSE. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Engineering Platforms is expanding its portfolio of cloud, AI, automation, and developer-enablement capabilities. Many of these services rely on the successful introduction of new tooling - whether SaaS solutions, desktop applications, AI models, cloud-native services, or operational platforms. The Tooling Architect will own the full architectural lifecycle for tooling adoption across Deloitte NSE. From initial assessment through to design, assurance, deployment, and release, you will define how new tools enter our environment, how they operate, and how they deliver measurable benefit to practitioners. You will work closely with service owners, cyber security, risk, IT, finance, procurement, operations teams, and service introduction specialists. You will define the tooling service model, consumption model, pricing approach, licensing considerations, technical integrations, operational support requirements, and the controls needed to allow safe and compliant deployment within our environment. Once a solution is approved, you will support downstream delivery teams to transition the tool into operation, ensuring all architectural, operational, and governance requirements are met. In some cases, you may act as SME for early lifecycle support or complex issues, helping teams build confidence and capability in managing the tool long-term. This is a critical role in shaping how the firm adopts modern technology, enabling Deloitte practitioners to innovate with confidence. Key Responsibilities: Lead the full architecture and design process for onboarding new tools into Deloitte's NSE environment, ensuring compliance with firm standards, risk controls, and technical strategies. Own the end-to-end tooling design including service model, consumption model, integration approach, support model, pricing structure, licensing considerations, and deployment methodology. Conduct architectural assessments to determine feasibility, risks, data flows, integration needs, and alignment with Deloitte technology principles. Engage with Infosec, Risk, Privacy, Legal, Procurement, Architecture Review Boards, and IT operations to negotiate and define what elements of the tool can be deployed and under what controls. Develop secure deployment patterns, ensuring tools align with regulatory requirements and internal policies. Define operational support requirements including onboarding, incident flows, monitoring, access models, roles, responsibilities, and SLAs. Produce high-quality architectural artefacts including solution designs, risk assessments, architecture decisions, cost models, and implementation guidance. Lead conversations with vendors to understand licences, pricing models, integration capabilities, security posture, and roadmap. Work with finance and procurement to define clear and scalable commercial models. Partner with Engineering Platforms delivery teams to support implementation, testing, and integration tasks. Collaborate with product management and service introduction teams to ensure tools are successfully rolled out, communicated, and adopted. Act as a design authority during implementation, ensuring alignment with approved architecture and security requirements. Provide SME support to operations teams during early adoption or complex troubleshooting scenarios. Contribute to the continuous improvement of Deloitte's tooling adoption framework, architecture patterns, and governance standards. Connect to your skills and professional experience Significant experience in technology architecture, solution design, or enterprise integration roles within large organisations. Strong understanding of the end-to-end lifecycle for adopting new software tools - from assessment and design through to deployment and operational readiness. Ability to evaluate SaaS, on-premise, AI-driven, and desktop tools from both technical and business perspectives. Strong working knowledge of security principles, risk frameworks, data protection, and secure architecture patterns. Excellent stakeholder management skills, confident working with senior leaders across Cyber, Risk, Legal, IT, Procurement, and Engineering. Experience designing integration patterns across modern enterprise ecosystems (API-driven architectures, identity integration, eventing, logging, monitoring). Strong commercial awareness, able to evaluate licensing structures, pricing models, and TCO. Excellent communication and documentation skills, able to produce clear architectural artefacts and explain complex concepts in a business-friendly way. Ability to own a design through implementation and work collaboratively with delivery teams to ensure successful execution. Proactive, organised, and comfortable managing multiple tooling designs and vendor engagements simultaneously. Experience in professional services, managed services, or large-scale enterprise environments. Familiarity with AI platforms, cloud-native toolchains, and modern developer tooling ecosystems. Understanding of procurement processes, vendor management, and commercial negotiation. Background in service design, service transition, or operational architecture. Degree or equivalent professional experience in Technology, Engineering, Computer Science, or related fields. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee Our hybrid working policy You'll be based in one of our UK offices with hybrid working. . click apply for full job details
Jan 16, 2026
Full time
Aberdeen, Belfast, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21334 Connect to your Industry This role sits within Deloitte's Engineering Platforms team - part of our Business Technology offering within Technology & Transformation. We design, build, and operate the cloud platforms, automation capabilities, and AI-enabling technologies that underpin Deloitte's managed services and digital solutions across the firm. As Deloitte continues to adopt new tools, SaaS platforms, and AI-driven capabilities to support our practitioners, the Tooling Architect plays a vital strategic role. This position leads the end-to-end design required to introduce new tooling into the firm's technology ecosystem - ensuring every solution is secure, operable, value-driven, and aligned with Deloitte policies, risk frameworks, and strategic architecture standards. The Tooling Architect helps make complex technology decisions straightforward for the organisation by defining how tools are consumed, operated, governed, and integrated. This role ensures we adopt the right tools in the right way - enabling innovation at scale across Deloitte NSE. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Engineering Platforms is expanding its portfolio of cloud, AI, automation, and developer-enablement capabilities. Many of these services rely on the successful introduction of new tooling - whether SaaS solutions, desktop applications, AI models, cloud-native services, or operational platforms. The Tooling Architect will own the full architectural lifecycle for tooling adoption across Deloitte NSE. From initial assessment through to design, assurance, deployment, and release, you will define how new tools enter our environment, how they operate, and how they deliver measurable benefit to practitioners. You will work closely with service owners, cyber security, risk, IT, finance, procurement, operations teams, and service introduction specialists. You will define the tooling service model, consumption model, pricing approach, licensing considerations, technical integrations, operational support requirements, and the controls needed to allow safe and compliant deployment within our environment. Once a solution is approved, you will support downstream delivery teams to transition the tool into operation, ensuring all architectural, operational, and governance requirements are met. In some cases, you may act as SME for early lifecycle support or complex issues, helping teams build confidence and capability in managing the tool long-term. This is a critical role in shaping how the firm adopts modern technology, enabling Deloitte practitioners to innovate with confidence. Key Responsibilities: Lead the full architecture and design process for onboarding new tools into Deloitte's NSE environment, ensuring compliance with firm standards, risk controls, and technical strategies. Own the end-to-end tooling design including service model, consumption model, integration approach, support model, pricing structure, licensing considerations, and deployment methodology. Conduct architectural assessments to determine feasibility, risks, data flows, integration needs, and alignment with Deloitte technology principles. Engage with Infosec, Risk, Privacy, Legal, Procurement, Architecture Review Boards, and IT operations to negotiate and define what elements of the tool can be deployed and under what controls. Develop secure deployment patterns, ensuring tools align with regulatory requirements and internal policies. Define operational support requirements including onboarding, incident flows, monitoring, access models, roles, responsibilities, and SLAs. Produce high-quality architectural artefacts including solution designs, risk assessments, architecture decisions, cost models, and implementation guidance. Lead conversations with vendors to understand licences, pricing models, integration capabilities, security posture, and roadmap. Work with finance and procurement to define clear and scalable commercial models. Partner with Engineering Platforms delivery teams to support implementation, testing, and integration tasks. Collaborate with product management and service introduction teams to ensure tools are successfully rolled out, communicated, and adopted. Act as a design authority during implementation, ensuring alignment with approved architecture and security requirements. Provide SME support to operations teams during early adoption or complex troubleshooting scenarios. Contribute to the continuous improvement of Deloitte's tooling adoption framework, architecture patterns, and governance standards. Connect to your skills and professional experience Significant experience in technology architecture, solution design, or enterprise integration roles within large organisations. Strong understanding of the end-to-end lifecycle for adopting new software tools - from assessment and design through to deployment and operational readiness. Ability to evaluate SaaS, on-premise, AI-driven, and desktop tools from both technical and business perspectives. Strong working knowledge of security principles, risk frameworks, data protection, and secure architecture patterns. Excellent stakeholder management skills, confident working with senior leaders across Cyber, Risk, Legal, IT, Procurement, and Engineering. Experience designing integration patterns across modern enterprise ecosystems (API-driven architectures, identity integration, eventing, logging, monitoring). Strong commercial awareness, able to evaluate licensing structures, pricing models, and TCO. Excellent communication and documentation skills, able to produce clear architectural artefacts and explain complex concepts in a business-friendly way. Ability to own a design through implementation and work collaboratively with delivery teams to ensure successful execution. Proactive, organised, and comfortable managing multiple tooling designs and vendor engagements simultaneously. Experience in professional services, managed services, or large-scale enterprise environments. Familiarity with AI platforms, cloud-native toolchains, and modern developer tooling ecosystems. Understanding of procurement processes, vendor management, and commercial negotiation. Background in service design, service transition, or operational architecture. Degree or equivalent professional experience in Technology, Engineering, Computer Science, or related fields. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee Our hybrid working policy You'll be based in one of our UK offices with hybrid working. . click apply for full job details
Head of Homepage and App, London
Telegraph
Head of Homepage and AppLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link Role purpose and overview A senior position working alongside the Assistant Editor, editing The Telegraph's award-winning Homepage and App,Working across a seven-day rota, this role will lead the team to ensure The Telegraph's homepage and app is driving the news agenda, as well as presenting the best content from across the newsroom.The candidate needs to have experience of working in an editor role on a national title with extensive knowledge of digital publishing. Key responsibilities Overseeing the curation of The Telegraph's Homepage and App. Liaising with Heads of Departments and publishers. Managing a team of homepage and app publishers. Reacting to breaking news stories. Growing The Telegraph's subscriber community with informative and engaging content. Working alongside the data publishing team to help create more subscriber-driven content. Liaising with the community team and off-platform editors to ensure all Telegraph content aligns. Key skills The candidate will have a strong background in news reporting and homepage editing on a national title. The role involves making decisions quickly and with precision, so staying calm during stressful breaking stories is essential. They should also have a firm understanding of data-led publishing and the type of stories that work well at certain times of the day, 'heat-mapping'. A good knowledge of publishing and the best way to promote The Telegraph's premium content is key. Being able to demonstrate whether a story should be told as a live blog, standalone or video is crucial to this role, as well as knowing what images, graphics and videos should be accompanying it. Experience in managing a team is crucial. Understanding why The Telegraph subscriber comes to the app and homepage is important, along with knowledge on what sets the publisher apart from rivals. Understanding the news agenda is crucial, as is being aware of what other titles are doing online and in print. A firm understanding of CMS, Trello, Pulse and Chartbeat is essential. Our benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Jan 16, 2026
Full time
Head of Homepage and AppLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link Role purpose and overview A senior position working alongside the Assistant Editor, editing The Telegraph's award-winning Homepage and App,Working across a seven-day rota, this role will lead the team to ensure The Telegraph's homepage and app is driving the news agenda, as well as presenting the best content from across the newsroom.The candidate needs to have experience of working in an editor role on a national title with extensive knowledge of digital publishing. Key responsibilities Overseeing the curation of The Telegraph's Homepage and App. Liaising with Heads of Departments and publishers. Managing a team of homepage and app publishers. Reacting to breaking news stories. Growing The Telegraph's subscriber community with informative and engaging content. Working alongside the data publishing team to help create more subscriber-driven content. Liaising with the community team and off-platform editors to ensure all Telegraph content aligns. Key skills The candidate will have a strong background in news reporting and homepage editing on a national title. The role involves making decisions quickly and with precision, so staying calm during stressful breaking stories is essential. They should also have a firm understanding of data-led publishing and the type of stories that work well at certain times of the day, 'heat-mapping'. A good knowledge of publishing and the best way to promote The Telegraph's premium content is key. Being able to demonstrate whether a story should be told as a live blog, standalone or video is crucial to this role, as well as knowing what images, graphics and videos should be accompanying it. Experience in managing a team is crucial. Understanding why The Telegraph subscriber comes to the app and homepage is important, along with knowledge on what sets the publisher apart from rivals. Understanding the news agenda is crucial, as is being aware of what other titles are doing online and in print. A firm understanding of CMS, Trello, Pulse and Chartbeat is essential. Our benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
User Experience Architect, Visualization Solutions
Merantix City, Sheffield
Job Requisition ID 25WD93420 Position Overview Autodesk is at the forefront of industry transformation, enhancing flagship products like AutoCAD, Revit, and Forma with cloud-native capabilities, scalable data, edge computing, AI-driven solutions, and advanced visualization. Our Visualization team is central to delivering modern, high-fidelity experiences across web, mobile, and desktop platforms. We are seeking a User Experience Architect to drive and elevate the design strategy for visualization experiences across Autodesk's platforms. This senior role is responsible for shaping system-level experience architecture, guiding teams in human centred design, and influencing product direction through thought leadership and deep domain expertise. You will collaborate with global and local teams, synthesize industry research, and champion design cohesion and standards to deliver innovative, scalable solutions that delight our customers and advance Autodesk's vision. Responsibilities Develop and maintain system-level experience and information architecture frameworks, setting standards for scalable, cohesive solutions. Drive cross functional and cross organizational design initiatives, shaping strategy and fostering adoption across Autodesk's product ecosystem. Translate complex user needs and business priorities into actionable design concepts, collaborating with global and local teams. Utilize deep product, platform, and industry knowledge to inform design and product strategy, providing thought leadership and anticipating future trends. Accelerate innovation by leading change management efforts to introduce new design techniques, explore emerging frameworks, and drive the pace and quality of ideas. Communicate design vision and strategy with clarity and impact through effective storytelling, leading presentations and discussions that influence leadership, build trust, and engage diverse audiences. Represent Autodesk externally as a thought leader through speaking, publishing, and advocacy. Lead and mentor teams in human centred design, overseeing the end to end design process for visualization experiences. Define success metrics and measure the impact of design initiatives to ensure alignment with business and user outcomes. Collaborate closely with product managers and technical teams to ensure design solutions are feasible and optimised for platform constraints. Minimum Qualifications 10+ years working as an experience designer, with a proven record of strategic leadership and systems thinking. Expertise in human centered design, information architecture, user research, design systems. Ability to advocate for a shared design vision aligned with customer and business priorities, engaging stakeholders through clear communication and driving adoption across teams. Extensive facilitation experience leveraging design thinking principles to achieve clear outcomes. Skilled at defining actionable strategies and simplifying complex problems into impactful solutions, partnering with cross functional teams from concept to implementation. Deep knowledge of SaaS product design, with a focus on visualization and high fidelity user experiences. Experience leading change management and adopting new design processes or standards in agile, fast paced environments. Experience measuring design impact and using data to inform decisions. Degree in a design related discipline such as Human Centred Design, Industrial Design, or similar. Preferred Qualifications Experience with Autodesk products or similar platforms. Familiarity with AEC, manufacturing, or media workflows. Exposure to AI driven design tools and emerging technologies. Experience implementing personalised and dynamic user experiences. Brings a robust toolbox for supporting and growing UX teams, including customer research, information architecture, strategic thinking, and human centered design methodology. Experience driving large scale design unification across multiple verticals or products. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
Jan 16, 2026
Full time
Job Requisition ID 25WD93420 Position Overview Autodesk is at the forefront of industry transformation, enhancing flagship products like AutoCAD, Revit, and Forma with cloud-native capabilities, scalable data, edge computing, AI-driven solutions, and advanced visualization. Our Visualization team is central to delivering modern, high-fidelity experiences across web, mobile, and desktop platforms. We are seeking a User Experience Architect to drive and elevate the design strategy for visualization experiences across Autodesk's platforms. This senior role is responsible for shaping system-level experience architecture, guiding teams in human centred design, and influencing product direction through thought leadership and deep domain expertise. You will collaborate with global and local teams, synthesize industry research, and champion design cohesion and standards to deliver innovative, scalable solutions that delight our customers and advance Autodesk's vision. Responsibilities Develop and maintain system-level experience and information architecture frameworks, setting standards for scalable, cohesive solutions. Drive cross functional and cross organizational design initiatives, shaping strategy and fostering adoption across Autodesk's product ecosystem. Translate complex user needs and business priorities into actionable design concepts, collaborating with global and local teams. Utilize deep product, platform, and industry knowledge to inform design and product strategy, providing thought leadership and anticipating future trends. Accelerate innovation by leading change management efforts to introduce new design techniques, explore emerging frameworks, and drive the pace and quality of ideas. Communicate design vision and strategy with clarity and impact through effective storytelling, leading presentations and discussions that influence leadership, build trust, and engage diverse audiences. Represent Autodesk externally as a thought leader through speaking, publishing, and advocacy. Lead and mentor teams in human centred design, overseeing the end to end design process for visualization experiences. Define success metrics and measure the impact of design initiatives to ensure alignment with business and user outcomes. Collaborate closely with product managers and technical teams to ensure design solutions are feasible and optimised for platform constraints. Minimum Qualifications 10+ years working as an experience designer, with a proven record of strategic leadership and systems thinking. Expertise in human centered design, information architecture, user research, design systems. Ability to advocate for a shared design vision aligned with customer and business priorities, engaging stakeholders through clear communication and driving adoption across teams. Extensive facilitation experience leveraging design thinking principles to achieve clear outcomes. Skilled at defining actionable strategies and simplifying complex problems into impactful solutions, partnering with cross functional teams from concept to implementation. Deep knowledge of SaaS product design, with a focus on visualization and high fidelity user experiences. Experience leading change management and adopting new design processes or standards in agile, fast paced environments. Experience measuring design impact and using data to inform decisions. Degree in a design related discipline such as Human Centred Design, Industrial Design, or similar. Preferred Qualifications Experience with Autodesk products or similar platforms. Familiarity with AEC, manufacturing, or media workflows. Exposure to AI driven design tools and emerging technologies. Experience implementing personalised and dynamic user experiences. Brings a robust toolbox for supporting and growing UX teams, including customer research, information architecture, strategic thinking, and human centered design methodology. Experience driving large scale design unification across multiple verticals or products. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
Intelligence Analyst - Level 1
First Central Services Manchester, Lancashire
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Jan 16, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Intelligence Analyst - Level 1
First Central Services Balcombe, Sussex
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Jan 16, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Adria Solutions Ltd
Workplace Technology Lead
Adria Solutions Ltd City, Manchester
Workplace Technology Lead - Manchester Are you a forward-thinking engineer with a passion for modern workplace tools and a strong sense of ownership? We re looking for a Workplace Technology Lead who s ready to take the reins of our Microsoft 365 platform, Windows Server infrastructure, and a growing fleet of Windows and macOS devices. This isn t just a support role. It s your opportunity to reshape how we work as we scale. You ll bring clarity, consistency, and innovation to our internal technology landscape making it secure, efficient, and truly user-friendly. Whether it s managing Intune policies, staying ahead of Microsoft s latest updates, or championing smart use of AI tools like Microsoft Copilot, you ll be the expert we turn to. What You ll Be Doing Review & Improve How We Work Take a strategic view of our Microsoft 365, Windows Server, and endpoint estates Define and implement best practices, governance policies, and usage guidelines Make sure our systems are secure, consistent, and adaptable to business growth Own the Microsoft 365 Platform Manage our M365 stack: Exchange, Teams, SharePoint, OneDrive, and Entra ID Track Microsoft s roadmap and ensure we benefit from upcoming features Lead the safe, effective rollout of Microsoft Copilot and AI readiness Maintain compliance and proper data access across the business Look After Our End-user Devices Take charge of our Windows and macOS device management using Intune Ensure device configurations are secure, consistent, and user-friendly Help deliver a seamless end-user experience for all staff Communicate & Support Our People Translate technical changes into simple, clear communication for all users Deliver training, guides, and documentation that empower people to use tools effectively Be the go-to person for making our workplace tools helpful, not confusing Keep Pushing Us Forward Bring fresh ideas and challenge the status quo Proactively spot opportunities for automation, improvement, and simplification Take real ownership and help us build a tech setup that scales with us What We re Looking For Proven experience managing and optimising Microsoft 365 in a business setting Strong knowledge of Windows Server, Windows Desktop, and macOS, ideally managed via Intune A proactive, self-starting mindset you fix things before they break Excellent communication skills, with a user-first approach to internal IT A deep sense of ownership, accountability, and pride in your work Nice to Have Microsoft 365 Certified: Enterprise Administrator Expert Apple certifications or deep macOS support experience Familiarity with Microsoft Purview or other governance and compliance tooling Knowledge of security frameworks like ISO 27001, SOC 2, etc. PowerShell, Bash, or other scripting/automation experience An understanding of Microsoft Copilot and what secure AI readiness looks like This is your chance to shape the way a growing, tech-driven organisation works making things faster, safer, and simpler for everyone. If you're ready to lead, innovate, and take full ownership of our client's workplace technology estate, we d love to hear from you. Benefits: Flexible working Generous holiday allowance Training and development budget Interested? Please Click Apply Now! Workplace Technology Lead - Manchester
Jan 16, 2026
Full time
Workplace Technology Lead - Manchester Are you a forward-thinking engineer with a passion for modern workplace tools and a strong sense of ownership? We re looking for a Workplace Technology Lead who s ready to take the reins of our Microsoft 365 platform, Windows Server infrastructure, and a growing fleet of Windows and macOS devices. This isn t just a support role. It s your opportunity to reshape how we work as we scale. You ll bring clarity, consistency, and innovation to our internal technology landscape making it secure, efficient, and truly user-friendly. Whether it s managing Intune policies, staying ahead of Microsoft s latest updates, or championing smart use of AI tools like Microsoft Copilot, you ll be the expert we turn to. What You ll Be Doing Review & Improve How We Work Take a strategic view of our Microsoft 365, Windows Server, and endpoint estates Define and implement best practices, governance policies, and usage guidelines Make sure our systems are secure, consistent, and adaptable to business growth Own the Microsoft 365 Platform Manage our M365 stack: Exchange, Teams, SharePoint, OneDrive, and Entra ID Track Microsoft s roadmap and ensure we benefit from upcoming features Lead the safe, effective rollout of Microsoft Copilot and AI readiness Maintain compliance and proper data access across the business Look After Our End-user Devices Take charge of our Windows and macOS device management using Intune Ensure device configurations are secure, consistent, and user-friendly Help deliver a seamless end-user experience for all staff Communicate & Support Our People Translate technical changes into simple, clear communication for all users Deliver training, guides, and documentation that empower people to use tools effectively Be the go-to person for making our workplace tools helpful, not confusing Keep Pushing Us Forward Bring fresh ideas and challenge the status quo Proactively spot opportunities for automation, improvement, and simplification Take real ownership and help us build a tech setup that scales with us What We re Looking For Proven experience managing and optimising Microsoft 365 in a business setting Strong knowledge of Windows Server, Windows Desktop, and macOS, ideally managed via Intune A proactive, self-starting mindset you fix things before they break Excellent communication skills, with a user-first approach to internal IT A deep sense of ownership, accountability, and pride in your work Nice to Have Microsoft 365 Certified: Enterprise Administrator Expert Apple certifications or deep macOS support experience Familiarity with Microsoft Purview or other governance and compliance tooling Knowledge of security frameworks like ISO 27001, SOC 2, etc. PowerShell, Bash, or other scripting/automation experience An understanding of Microsoft Copilot and what secure AI readiness looks like This is your chance to shape the way a growing, tech-driven organisation works making things faster, safer, and simpler for everyone. If you're ready to lead, innovate, and take full ownership of our client's workplace technology estate, we d love to hear from you. Benefits: Flexible working Generous holiday allowance Training and development budget Interested? Please Click Apply Now! Workplace Technology Lead - Manchester
TJX Europe
IT Engineering Manager
TJX Europe Watford, Hertfordshire
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: What you'll discover Inclusive culture and career growth opportunities Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more Challenging, collaborative, and team-based environment What you'll do As an IT Engineering Manager within our Enterprise Desktop and Collaboration Services (EDCS) team, you will be responsible for achieving operational excellence through new feature and process development within our TJX collaboration systems. This role will be critical for the continuous improvement, feature development, and secure delivery of high business value collaboration tools at TJX. You will use your Microsoft 365 expertise to shape technical proposals, design and implement new solutions, and deliver large transformational programs. The IT Engineering Manager will lead the Engineering team, providing coaching, mentoring, technical expertise, and strategic guidance to support our global operations. Key Responsibilities: Lead engineering teams and projects to further secure the TJX Microsoft 365 Platform Mentor, coach, and develop engineering mindset and systems thinking within the team. Identify improvements to TJX Microsoft 365 environment based on experience and industry expertise. Partner with other areas within IT to deliver overall improvements to TJX's operational processes and end-user experience. Author architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams. Provide guidance as needed to operational teams to support L3 incident management Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions. Maintain expert knowledge in Microsoft 365 changes and industry news. Lead design approaches for solving visible and complex business problems, provides input into design best practices, define standards for specific processes and / or components. Mentor and coach engineering mindset within the team. Responsible for ensuring adherence to all enterprise and security non-functional requirements and standards for the platforms we manage. Special projects as assigned. What you'll need We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale and work closely with other teams to improve key services. Broad and advanced knowledge of the Microsoft 365 platform with subject matter expertise in administration of Microsoft Exchange Online, SharePoint Online, Purview, Defender and Microsoft Teams Strong Graph API and PowerShell experience automating administrative tasks and reporting Experience leading governance implementation projects in Microsoft 365 Experience leading the delivery of Microsoft 365 solutions in a large global enterprise practicing Agile methodologies Experience leading the design and architecture of Microsoft 365 solutions, ensuring they meet business requirements and align with industry best practice History of creating and improving standard operating procedures and complex cross-functional work processes Strong team player with a focus on customer experience that provides technical leadership and mentorship to the IT team, fostering a culture of continuous improvement and innovation. Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 770 Cochituate Rd Location: USA Home Office Framingham MA 770 Cochituate Rd This position has a starting salary range of $(phone number removed) to $(phone number removed) per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
Jan 15, 2026
Full time
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: What you'll discover Inclusive culture and career growth opportunities Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more Challenging, collaborative, and team-based environment What you'll do As an IT Engineering Manager within our Enterprise Desktop and Collaboration Services (EDCS) team, you will be responsible for achieving operational excellence through new feature and process development within our TJX collaboration systems. This role will be critical for the continuous improvement, feature development, and secure delivery of high business value collaboration tools at TJX. You will use your Microsoft 365 expertise to shape technical proposals, design and implement new solutions, and deliver large transformational programs. The IT Engineering Manager will lead the Engineering team, providing coaching, mentoring, technical expertise, and strategic guidance to support our global operations. Key Responsibilities: Lead engineering teams and projects to further secure the TJX Microsoft 365 Platform Mentor, coach, and develop engineering mindset and systems thinking within the team. Identify improvements to TJX Microsoft 365 environment based on experience and industry expertise. Partner with other areas within IT to deliver overall improvements to TJX's operational processes and end-user experience. Author architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams. Provide guidance as needed to operational teams to support L3 incident management Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions. Maintain expert knowledge in Microsoft 365 changes and industry news. Lead design approaches for solving visible and complex business problems, provides input into design best practices, define standards for specific processes and / or components. Mentor and coach engineering mindset within the team. Responsible for ensuring adherence to all enterprise and security non-functional requirements and standards for the platforms we manage. Special projects as assigned. What you'll need We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale and work closely with other teams to improve key services. Broad and advanced knowledge of the Microsoft 365 platform with subject matter expertise in administration of Microsoft Exchange Online, SharePoint Online, Purview, Defender and Microsoft Teams Strong Graph API and PowerShell experience automating administrative tasks and reporting Experience leading governance implementation projects in Microsoft 365 Experience leading the delivery of Microsoft 365 solutions in a large global enterprise practicing Agile methodologies Experience leading the design and architecture of Microsoft 365 solutions, ensuring they meet business requirements and align with industry best practice History of creating and improving standard operating procedures and complex cross-functional work processes Strong team player with a focus on customer experience that provides technical leadership and mentorship to the IT team, fostering a culture of continuous improvement and innovation. Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 770 Cochituate Rd Location: USA Home Office Framingham MA 770 Cochituate Rd This position has a starting salary range of $(phone number removed) to $(phone number removed) per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
Bright Purple
IT Systems Administrator
Bright Purple
IT Systems Administrator Hybrid/Edinburgh (infrequent visits to other sites) Up to £45,000 We are looking for a Systems Administrator who can implement, monitor, and support highly available IT solutions across multiple sites. As well as the day to day maintenance, you ll be influencing the design and delivery of the on-premise and cloud solutions for all corporate staff. You will be leading numerous projects, ranging from small scale implementations to new business-wide processes. Key responsibilities: Support our virtualised server and desktop environment, across both VMWare vSphere and Microsoft Azure Maintain our on-premises hardware across multiple UK offices, primarily storage and compute Manage both our on-premises AD environment and our Entra tenant Provision and update certificates and DNS for our public domains Act as an escalation point for the internal IT team, owning critical or high-level tickets, maintaining excellent communication with stakeholders throughout Have a heavy focus on security, dealing with incidents promptly and suggesting and implementing improvements where possible Participate in on-call cover, with the ability to lead a DR response in the event of an emergency Key Skills: You should have a background maintaining infrastructure and services that are utilised by a wide-ranging set of teams all of which have different needs and requirements. Experience working with a virtualised server environment providing core functions, with VMWare vSphere and Microsoft Azure experience desirable Windows Server experience, including centralised enterprise administration, with MCM/SCCM knowledge desirable Hands on administration of datacentre hardware, primarily enterprise storage and compute Strong understanding of security, disaster recovery, and data protection concepts Experience doing end-to-end documenting of solutions, both for internal technical teams and end users Strong communication skills with the confidence to connect with multiple stakeholders If you are keen then APPLY NOW. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Jan 15, 2026
Full time
IT Systems Administrator Hybrid/Edinburgh (infrequent visits to other sites) Up to £45,000 We are looking for a Systems Administrator who can implement, monitor, and support highly available IT solutions across multiple sites. As well as the day to day maintenance, you ll be influencing the design and delivery of the on-premise and cloud solutions for all corporate staff. You will be leading numerous projects, ranging from small scale implementations to new business-wide processes. Key responsibilities: Support our virtualised server and desktop environment, across both VMWare vSphere and Microsoft Azure Maintain our on-premises hardware across multiple UK offices, primarily storage and compute Manage both our on-premises AD environment and our Entra tenant Provision and update certificates and DNS for our public domains Act as an escalation point for the internal IT team, owning critical or high-level tickets, maintaining excellent communication with stakeholders throughout Have a heavy focus on security, dealing with incidents promptly and suggesting and implementing improvements where possible Participate in on-call cover, with the ability to lead a DR response in the event of an emergency Key Skills: You should have a background maintaining infrastructure and services that are utilised by a wide-ranging set of teams all of which have different needs and requirements. Experience working with a virtualised server environment providing core functions, with VMWare vSphere and Microsoft Azure experience desirable Windows Server experience, including centralised enterprise administration, with MCM/SCCM knowledge desirable Hands on administration of datacentre hardware, primarily enterprise storage and compute Strong understanding of security, disaster recovery, and data protection concepts Experience doing end-to-end documenting of solutions, both for internal technical teams and end users Strong communication skills with the confidence to connect with multiple stakeholders If you are keen then APPLY NOW. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
Senior IT Support Technician
Diagnostic World
Job Title: Senior IT Support Technician (Full time/Part Time) Salary: £27k 30k per annum Role Summary Diagnostic World is seeking an experienced and highly capable Senior IT Support Technician to support and maintain IT systems within a fast-paced medical diagnostics environment. The successful candidate will bring strong expertise in medical IT infrastructure, hardware support, and diagnostic imaging software, ensuring operational continuity and data integrity across clinical settings. This role requires an individual who can work independently with minimal supervision, manage multiple priorities remotely, and resolve complex technical issues quickly and effectively. Key Responsibilities Provide senior-level technical support across hardware, software, and network systems within a diagnostic/clinical environment. Install, configure, maintain, and troubleshoot medical-grade IT hardware, including workstations, servers, imaging equipment interfaces, and peripherals. Support and maintain PACS systems (or equivalent imaging platforms) and associated workflows. Troubleshoot and resolve IT incidents efficiently with minimal disruption to clinical operations. Monitor system performance, implement preventative maintenance, and identify potential risks before service impact. Provide remote and onsite support for distributed sites, including GP and NHS-linked diagnostic locations. Lead and manage support tickets, prioritising issues in line with clinical risk and operational impact. Ensure systems remain compliant with UK healthcare IT standards, data protection, and information governance requirements. Maintain accurate system documentation, change logs, and asset records. Support disaster recovery, backups, and business continuity processes. Required Technical Skills & Experience Essential: Proven experience in a medical IT support role, ideally within diagnostics, radiology, or clinical environments. Strong hardware expertise, including: Medical-grade PCs and workstations Servers and storage systems Imaging equipment interfaces Networked peripherals Hands-on experience with PACS or equivalent: RIS (Radiology Information Systems) DICOM systems and workflows HL7 integrations (desirable) Advanced Windows OS support (desktop and server environments). Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, firewalls). Experience supporting remote users and sites using remote management and monitoring tools. Ability to troubleshoot hardware and software faults quickly, calmly, and with minimal escalation. Desirable: Experience working with NHS or NHS-aligned environments. Familiarity with clinical systems integration and imaging workflows. Exposure to virtualised environments (VMware/Hyper-V). Cybersecurity awareness in healthcare settings. Key Competencies Ability to work independently and manage technical tasks with minimal supervision. Strong problem-solving and diagnostics capability. Excellent communication skills for clinical and non-technical stakeholders. Calm, reliable, and professional under pressure. Highly organised, with strong time and task management skills. Ability to manage workload remotely with minimal oversight. Compliance & Regulatory Awareness Candidates must demonstrate understanding of: UK healthcare IT compliance standards Information governance requirements Data protection best practices in clinical environments Business continuity and disaster recovery within medical diagnostics
Jan 15, 2026
Full time
Job Title: Senior IT Support Technician (Full time/Part Time) Salary: £27k 30k per annum Role Summary Diagnostic World is seeking an experienced and highly capable Senior IT Support Technician to support and maintain IT systems within a fast-paced medical diagnostics environment. The successful candidate will bring strong expertise in medical IT infrastructure, hardware support, and diagnostic imaging software, ensuring operational continuity and data integrity across clinical settings. This role requires an individual who can work independently with minimal supervision, manage multiple priorities remotely, and resolve complex technical issues quickly and effectively. Key Responsibilities Provide senior-level technical support across hardware, software, and network systems within a diagnostic/clinical environment. Install, configure, maintain, and troubleshoot medical-grade IT hardware, including workstations, servers, imaging equipment interfaces, and peripherals. Support and maintain PACS systems (or equivalent imaging platforms) and associated workflows. Troubleshoot and resolve IT incidents efficiently with minimal disruption to clinical operations. Monitor system performance, implement preventative maintenance, and identify potential risks before service impact. Provide remote and onsite support for distributed sites, including GP and NHS-linked diagnostic locations. Lead and manage support tickets, prioritising issues in line with clinical risk and operational impact. Ensure systems remain compliant with UK healthcare IT standards, data protection, and information governance requirements. Maintain accurate system documentation, change logs, and asset records. Support disaster recovery, backups, and business continuity processes. Required Technical Skills & Experience Essential: Proven experience in a medical IT support role, ideally within diagnostics, radiology, or clinical environments. Strong hardware expertise, including: Medical-grade PCs and workstations Servers and storage systems Imaging equipment interfaces Networked peripherals Hands-on experience with PACS or equivalent: RIS (Radiology Information Systems) DICOM systems and workflows HL7 integrations (desirable) Advanced Windows OS support (desktop and server environments). Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, firewalls). Experience supporting remote users and sites using remote management and monitoring tools. Ability to troubleshoot hardware and software faults quickly, calmly, and with minimal escalation. Desirable: Experience working with NHS or NHS-aligned environments. Familiarity with clinical systems integration and imaging workflows. Exposure to virtualised environments (VMware/Hyper-V). Cybersecurity awareness in healthcare settings. Key Competencies Ability to work independently and manage technical tasks with minimal supervision. Strong problem-solving and diagnostics capability. Excellent communication skills for clinical and non-technical stakeholders. Calm, reliable, and professional under pressure. Highly organised, with strong time and task management skills. Ability to manage workload remotely with minimal oversight. Compliance & Regulatory Awareness Candidates must demonstrate understanding of: UK healthcare IT compliance standards Information governance requirements Data protection best practices in clinical environments Business continuity and disaster recovery within medical diagnostics
Metropolitan Thames Valley
Senior VDI Engineer
Metropolitan Thames Valley
Senior VDI (Virtual Desktop Infrastructure) Engineer - Full-time, Permanent Position (37.5 hours) £61,082 - £64,297 Based: Farringdon, London - the post holder will also be required to attend weekly team meetings on a Tuesday at our Twickenham office (TW1 3RP) . This is a hybrid working role, requiring regular office attendance. About Us: Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role: The Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. We have circa 2400 users, 350 applications, 450 on-prem servers (on VMware), and 1800 laptops. We also deliver remote access to network services via Citrix virtual desktops from legacy and new systems for up to 450 licensed users. MTVH currently operates its technology services across 3 main AD domains. There is a project in-flight to migrate required applications, data, systems and hardware assets to the (MTVH) AD domain. What you'll need to succeed An experienced enterprise Citrix SME and engineer, comfortable being the highest point of escalation for Citrix issues in a high uptime and change controlled environment. This is an operational role which will primarily focus on managing, maintaining, supporting and continuously improving the existing Citrix environment. The role will be the technical lead on VDI projects. There will be little scope for project work outside of this. We are looking for engineering level background in Citrix and VDI roles Candidates must demonstrate strong experience with our Citrix technology stack comprising a new Citrix DaaS with two legacy CVAD environments, VMware-based on-prem hosting transitioning to XenServer, ShareFile, and dedicated storage infrastructure built on PureStorage arrays. They should be self-sufficient and resourceful, possessing troubleshooting abilities that cover server, virtualisation, storage, and networking technologies that support Citrix/VDI for comprehensive problem resolution. There are colleagues in the team responsible for other areas of the infrastructure, therefore the candidate must be able to collaborate well with other SMEs Key Dates First-round MS Teams interviews: will be scheduled for Wednesday 28 January 2026 Second-round MS Teams interviews: planned from Thursday 29 January 2026 The nature of this role means that the post holder may come in to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.
Jan 15, 2026
Full time
Senior VDI (Virtual Desktop Infrastructure) Engineer - Full-time, Permanent Position (37.5 hours) £61,082 - £64,297 Based: Farringdon, London - the post holder will also be required to attend weekly team meetings on a Tuesday at our Twickenham office (TW1 3RP) . This is a hybrid working role, requiring regular office attendance. About Us: Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role: The Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. We have circa 2400 users, 350 applications, 450 on-prem servers (on VMware), and 1800 laptops. We also deliver remote access to network services via Citrix virtual desktops from legacy and new systems for up to 450 licensed users. MTVH currently operates its technology services across 3 main AD domains. There is a project in-flight to migrate required applications, data, systems and hardware assets to the (MTVH) AD domain. What you'll need to succeed An experienced enterprise Citrix SME and engineer, comfortable being the highest point of escalation for Citrix issues in a high uptime and change controlled environment. This is an operational role which will primarily focus on managing, maintaining, supporting and continuously improving the existing Citrix environment. The role will be the technical lead on VDI projects. There will be little scope for project work outside of this. We are looking for engineering level background in Citrix and VDI roles Candidates must demonstrate strong experience with our Citrix technology stack comprising a new Citrix DaaS with two legacy CVAD environments, VMware-based on-prem hosting transitioning to XenServer, ShareFile, and dedicated storage infrastructure built on PureStorage arrays. They should be self-sufficient and resourceful, possessing troubleshooting abilities that cover server, virtualisation, storage, and networking technologies that support Citrix/VDI for comprehensive problem resolution. There are colleagues in the team responsible for other areas of the infrastructure, therefore the candidate must be able to collaborate well with other SMEs Key Dates First-round MS Teams interviews: will be scheduled for Wednesday 28 January 2026 Second-round MS Teams interviews: planned from Thursday 29 January 2026 The nature of this role means that the post holder may come in to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.
WeDoData
IT Manager
WeDoData Bournemouth, Dorset
WeDoData are working with a multi academy trust in Dorset comprising of a mix of primary and secondary schools, who are now looking for a highly experienced IT Services Manager to lead the delivery of IT services throughout the trusts secondary provision. The Role As a senior manager, you will lead a team of 3 direct reports including an IT Manager and 2 technicians, to ensure the smooth day-to-day running of the trusts IT function, along with the strategic oversight of the schools IT infrastructure and future IT strategy. You will lead on IT projects throughout the year such as server and software upgrades, installation of new wifi points, installing new servers and setting up IT suites. Some of the responsibilities include: Manage a team of 3 Server & network support Desktop & application support End user support throughout the schools Management and delivery of IT projects Requirements Due to the nature of the position, previous experience of managing networks in an educational environment is required for this role. You must have hands on experience managing and maintaining IT infrastructure and networks, and experience of staff management. Strong knowledge of networks, LAN & WAN Budget management Knowledge of cloud technologies (Azure) Experience implementing new systems & infrastructure VMware Windows Server In return This is a fantastic opportunity to work in a growing trust who can in return offer a highly competitive salary of £40 - £45k. This is an on-site role requiring travel to several sites, so a driving license and access to a car would be required. For more information and the opportunity to view a job description, please call Dan at WeDoData on (phone number removed) as soon as possible. WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance Keeping Children Safe in Education , this may also include an online search as part of our due diligence on shortlisted applicants.
Jan 15, 2026
Full time
WeDoData are working with a multi academy trust in Dorset comprising of a mix of primary and secondary schools, who are now looking for a highly experienced IT Services Manager to lead the delivery of IT services throughout the trusts secondary provision. The Role As a senior manager, you will lead a team of 3 direct reports including an IT Manager and 2 technicians, to ensure the smooth day-to-day running of the trusts IT function, along with the strategic oversight of the schools IT infrastructure and future IT strategy. You will lead on IT projects throughout the year such as server and software upgrades, installation of new wifi points, installing new servers and setting up IT suites. Some of the responsibilities include: Manage a team of 3 Server & network support Desktop & application support End user support throughout the schools Management and delivery of IT projects Requirements Due to the nature of the position, previous experience of managing networks in an educational environment is required for this role. You must have hands on experience managing and maintaining IT infrastructure and networks, and experience of staff management. Strong knowledge of networks, LAN & WAN Budget management Knowledge of cloud technologies (Azure) Experience implementing new systems & infrastructure VMware Windows Server In return This is a fantastic opportunity to work in a growing trust who can in return offer a highly competitive salary of £40 - £45k. This is an on-site role requiring travel to several sites, so a driving license and access to a car would be required. For more information and the opportunity to view a job description, please call Dan at WeDoData on (phone number removed) as soon as possible. WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance Keeping Children Safe in Education , this may also include an online search as part of our due diligence on shortlisted applicants.

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