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desktop support lead
Brampton Recruitment Ltd
Designer
Brampton Recruitment Ltd Stoke-on-trent, Staffordshire
This Graphic Designer role is a key position in championing the brand identity of this organisation, you will be creating attractive and engaging designs for internal and external audiences. This is a 12 month fixed term contract to cover maternity leave. The role will be taking the lead on the graphic design for on and off line marketing materials for a broad range of audiences. Our client is seeking an individual who has strong collaboration and engagement focus, ensuring that the creative output builds trust and strengthens the mission statement of the organisation. Job Description for the Graphic Designer: Design attractive, engaging, and professional communications materials, both digital and print, from concept through to design and production using Adobe, or the relevant design software and tools Work closely with the Communications & Engagement Manager, Communications Partners, creative agencies, suppliers, and printers to support the successful delivery of the Communications & Engagement Plan with any necessary design requirements Deliver the design aspects of communications campaigns with creative concepts and design materials that support campaign objectives Produce appropriately branded display materials, communications collateral, advertising and visual identity across all corporate locations and assets Support websites and digital platforms with design work, tailored to platform specifications Create, develop and implement a strong brand identity, tailoring designs to relevant audiences, channels and purpose Manage the corporate brand guidelines from a design perspective, ensuring guidelines are updated in line with industry standards and best practices, and guidelines remain clear, accessible, and user friendly Manage your workload, timelines, and design output in line with business priorities and team objectives, acting as a project manager for design aspects of communications campaigns Plan and implement designs in a strategic way, considering time efficiencies, sustainability and other relevant factors when planning campaigns, and using your design expertise to advise stakeholders accordingly Stay up to date and informed on current design standards and best practices, including knowledge on systems, software, tools, styling, and accessibility Liaise with internal stakeholders and support other areas of the business with design activities, advice and guidance where appropriate Where appropriate, liaise with external design agencies on creative design activities Responsible for ensuring all designs reflect the corporate brand guidelines Maintain clear and reasonable timelines for design activities, updating our colleague-facing Print & Design Guidelines where appropriate Carry out site visits where required to help visualise concepts and design implementation, including taking photos and measurements, and inspecting finished products Ensure imagery, logos, and all communications assets are kept up to date and applied appropriately Act as an ambassador within the business, maintaining brand standards and supporting colleagues to understand and use the branding correctly Candidate Requirements for the Graphic Designer: Degree, HND or similar in graphic design Graphic design, page layout and desktop publishing experience Highly skilled at using Adobe Creative Cloud software, particularly InDesign, Illustrator and Photoshop Previous experience in designing marketing emails is desirable Someone who can work using their own initiative Strong communicator and someone who has excellent attention to detail Hours: Monday Friday, 30-37 Hours Per Week Salary: £30,361.93 Full-Time Equivalent (FTE) This role is commutable from: Newcastle under Lyme, Stoke on Trent, Keele, Congleton, Stone, Stafford and surrounding areas This role would suit candidates with the following experience: Marketing Designer, Layout Artist or Multimedia Specialist Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Feb 24, 2026
Contractor
This Graphic Designer role is a key position in championing the brand identity of this organisation, you will be creating attractive and engaging designs for internal and external audiences. This is a 12 month fixed term contract to cover maternity leave. The role will be taking the lead on the graphic design for on and off line marketing materials for a broad range of audiences. Our client is seeking an individual who has strong collaboration and engagement focus, ensuring that the creative output builds trust and strengthens the mission statement of the organisation. Job Description for the Graphic Designer: Design attractive, engaging, and professional communications materials, both digital and print, from concept through to design and production using Adobe, or the relevant design software and tools Work closely with the Communications & Engagement Manager, Communications Partners, creative agencies, suppliers, and printers to support the successful delivery of the Communications & Engagement Plan with any necessary design requirements Deliver the design aspects of communications campaigns with creative concepts and design materials that support campaign objectives Produce appropriately branded display materials, communications collateral, advertising and visual identity across all corporate locations and assets Support websites and digital platforms with design work, tailored to platform specifications Create, develop and implement a strong brand identity, tailoring designs to relevant audiences, channels and purpose Manage the corporate brand guidelines from a design perspective, ensuring guidelines are updated in line with industry standards and best practices, and guidelines remain clear, accessible, and user friendly Manage your workload, timelines, and design output in line with business priorities and team objectives, acting as a project manager for design aspects of communications campaigns Plan and implement designs in a strategic way, considering time efficiencies, sustainability and other relevant factors when planning campaigns, and using your design expertise to advise stakeholders accordingly Stay up to date and informed on current design standards and best practices, including knowledge on systems, software, tools, styling, and accessibility Liaise with internal stakeholders and support other areas of the business with design activities, advice and guidance where appropriate Where appropriate, liaise with external design agencies on creative design activities Responsible for ensuring all designs reflect the corporate brand guidelines Maintain clear and reasonable timelines for design activities, updating our colleague-facing Print & Design Guidelines where appropriate Carry out site visits where required to help visualise concepts and design implementation, including taking photos and measurements, and inspecting finished products Ensure imagery, logos, and all communications assets are kept up to date and applied appropriately Act as an ambassador within the business, maintaining brand standards and supporting colleagues to understand and use the branding correctly Candidate Requirements for the Graphic Designer: Degree, HND or similar in graphic design Graphic design, page layout and desktop publishing experience Highly skilled at using Adobe Creative Cloud software, particularly InDesign, Illustrator and Photoshop Previous experience in designing marketing emails is desirable Someone who can work using their own initiative Strong communicator and someone who has excellent attention to detail Hours: Monday Friday, 30-37 Hours Per Week Salary: £30,361.93 Full-Time Equivalent (FTE) This role is commutable from: Newcastle under Lyme, Stoke on Trent, Keele, Congleton, Stone, Stafford and surrounding areas This role would suit candidates with the following experience: Marketing Designer, Layout Artist or Multimedia Specialist Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Royal College of Physicians
Desktop Support Analyst
Royal College of Physicians Liverpool, Merseyside
Desktop Support Analyst Liverpool £27,962 - £30,680 (Plus £2,000 Market Forces Premium) The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. Key Responsibilities Deliver departmental objectives and support the wider IT strategy. Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management. Deliver end-to-end IT service management support across the organisation. Support advanced configuration, system setup and IT asset management processes. Ensure adherence to IT policies, standards and guidelines. Identify opportunities for improvement and actively introduce and encourage innovation. About you As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English. Benefits include: Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include: 29 days annual leave plus bank holidays group personal pension plan with 7% employer contribution interest-free season ticket loan life assurance annual pay award flexible working hours employee assistance programme - 24/7 advice and support for any work-related issues as well as any problems affecting your home life occupational health team - includes employment and work-related health assessments, health checks and work station assessments cycle to work scheme professional training and development opportunities enhanced maternity and paternity pay staff discounts platform - including discounts on cinema tickets and a range of high street brands About the RCP The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians - doctors who work in hospitals - with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites - The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regent's Park in central London. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare. The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That's why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.
Feb 24, 2026
Full time
Desktop Support Analyst Liverpool £27,962 - £30,680 (Plus £2,000 Market Forces Premium) The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes. Key Responsibilities Deliver departmental objectives and support the wider IT strategy. Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management. Deliver end-to-end IT service management support across the organisation. Support advanced configuration, system setup and IT asset management processes. Ensure adherence to IT policies, standards and guidelines. Identify opportunities for improvement and actively introduce and encourage innovation. About you As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English. Benefits include: Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include: 29 days annual leave plus bank holidays group personal pension plan with 7% employer contribution interest-free season ticket loan life assurance annual pay award flexible working hours employee assistance programme - 24/7 advice and support for any work-related issues as well as any problems affecting your home life occupational health team - includes employment and work-related health assessments, health checks and work station assessments cycle to work scheme professional training and development opportunities enhanced maternity and paternity pay staff discounts platform - including discounts on cinema tickets and a range of high street brands About the RCP The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians - doctors who work in hospitals - with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites - The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regent's Park in central London. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare. The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That's why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.
IT Service Technician Newcastle (GB) Professionals
ROSEN Group Newcastle Upon Tyne, Tyne And Wear
ROSEN UK is currently recruiting for an IT Service Technician to provide first line support. This is a fantastic opportunity to join a friendly IT Team based in Newcastle upon Tyne. The role suits an individual looking to take the next step in their IT support career in a varied and generalist role in a market leading global consultancy. Duties will include providing on site and remote support for colleagues, troubleshooting hardware and software incidents, request fulfilment and asset management. You will work collaboratively as part of an evolving team supporting the UK Head of IT, coordinating in a collaborative environment. You will need strong organisational skills in deploying, configuring, maintaining and monitoring company assets to minimise downtime and support the business to flourish. What you will bring 1 3 years' experience in a 1st line IT Helpdesk or similar support role. Excellent written, verbal and interpersonal skills. A basic understanding of standard IT technologies, including laptops, desktops, networking, backups, printers and some server knowledge. Outstanding problem solving skills. Current driving licence (ROSEN has multiple Newcastle sites). GCSE Maths and English or equivalent at grade 4+ (C or above). Experience of a busy office environment. Documentation creation (e.g., BPN, ITIL frameworks). Familiarity with the M365 ecosystem - MS SharePoint (site design) & MS Excel (Power Query) advantageous. VMware server and client with HorizonView. Understanding or experience of building computers using SCCM. Understanding of basic software packages, installation and licensing. What we offer The role is full time (37.5 hours per week) and permanent. Hybrid working is available, but business support needs mean the role is mainly office based. Competitive salary and benefits package, including 10% pension contribution and bonus eligibility. Excellent training and development opportunities. The role is based at our office on Quorum Park, Newcastle upon Tyne, but you must be willing and able to travel to satellite offices or internationally when required. Please note that we are unable to sponsor non UK applicants for this role, and so all candidates must have the permanent and documented legal right to live and work in the UK. Who we are The ROSEN Group is a leading global provider of cutting edge solutions in all areas of the integrity process chain. Since its beginnings as a one man business in 1981, ROSEN has grown rapidly and today is a technology group that operates in more than 110 countries with over 4,000 highly qualified employees. ROSEN's products and services include: Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness. Customised engineering consultancy providing efficient asset integrity management. Production and supply of customised novel products and systems. Market driven, topical state of the art research and development providing "added value" products and services. For more information about the ROSEN Group, go to . Do you have any questions? Samantha Hewitt Recruitment
Feb 23, 2026
Full time
ROSEN UK is currently recruiting for an IT Service Technician to provide first line support. This is a fantastic opportunity to join a friendly IT Team based in Newcastle upon Tyne. The role suits an individual looking to take the next step in their IT support career in a varied and generalist role in a market leading global consultancy. Duties will include providing on site and remote support for colleagues, troubleshooting hardware and software incidents, request fulfilment and asset management. You will work collaboratively as part of an evolving team supporting the UK Head of IT, coordinating in a collaborative environment. You will need strong organisational skills in deploying, configuring, maintaining and monitoring company assets to minimise downtime and support the business to flourish. What you will bring 1 3 years' experience in a 1st line IT Helpdesk or similar support role. Excellent written, verbal and interpersonal skills. A basic understanding of standard IT technologies, including laptops, desktops, networking, backups, printers and some server knowledge. Outstanding problem solving skills. Current driving licence (ROSEN has multiple Newcastle sites). GCSE Maths and English or equivalent at grade 4+ (C or above). Experience of a busy office environment. Documentation creation (e.g., BPN, ITIL frameworks). Familiarity with the M365 ecosystem - MS SharePoint (site design) & MS Excel (Power Query) advantageous. VMware server and client with HorizonView. Understanding or experience of building computers using SCCM. Understanding of basic software packages, installation and licensing. What we offer The role is full time (37.5 hours per week) and permanent. Hybrid working is available, but business support needs mean the role is mainly office based. Competitive salary and benefits package, including 10% pension contribution and bonus eligibility. Excellent training and development opportunities. The role is based at our office on Quorum Park, Newcastle upon Tyne, but you must be willing and able to travel to satellite offices or internationally when required. Please note that we are unable to sponsor non UK applicants for this role, and so all candidates must have the permanent and documented legal right to live and work in the UK. Who we are The ROSEN Group is a leading global provider of cutting edge solutions in all areas of the integrity process chain. Since its beginnings as a one man business in 1981, ROSEN has grown rapidly and today is a technology group that operates in more than 110 countries with over 4,000 highly qualified employees. ROSEN's products and services include: Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness. Customised engineering consultancy providing efficient asset integrity management. Production and supply of customised novel products and systems. Market driven, topical state of the art research and development providing "added value" products and services. For more information about the ROSEN Group, go to . Do you have any questions? Samantha Hewitt Recruitment
Solution Architect
Send
Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £115,000 - £125,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Solution Architect Role Send Technology is a rapidly growing InsurTech SaaS company specialising in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth. The Solution Architect role offers an exciting opportunity to join the team and play a crucial role in defining and implementing technical solutions and architectures for our clients. As a member of the Solutions Team, you'll contribute to delivering complex digital transformation projects for Send's clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You'll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering. About Send In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise. By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK's top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility. In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US. The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment. In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent's Underwriting Workbench reports for both North America and Global Markets. Our vision is to be the market-leading underwriting software platform for agile carriers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as Solution Architect Technical Solution Definition Define and architect technical solutions tailored to client requirements. Develop comprehensive technical documentation and solution designs. Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution. Ensure scalability, performance, and reliability of the designed solutions. Client Engagement Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements. Provide consultancy and expert advice to clients on best practices and optimal technical solutions. Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings. Support SIs and partners in executing digital transformation projects. Workflow Design Design and develop workflows to enhance the underwriting workbench solution. Ensure workflows are efficient, scalable, and aligned with client requirements. Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform. Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices. The Skills and Experience Needed for the Solution Architect Role Proven experience in solution consulting, particularly within the insurance or financial services industry. Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing. Demonstrated ability to define and architect technical solutions and develop comprehensive documentation. Excellent consultancy skills with a proven track record of working effectively with clients, especially within insurance or financial services. Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. A proactive and collaborative approach to problem-solving and project execution. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day. Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents. Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth. Check out Send's public Handbook for more information about our product, recruitment process, team, benefits, and much more. Solution Architect - Recruitment Process Our recruitment process for Solution Architect role consists of at least three stages: Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes): This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role. Stage 2 - Interview with Gari Gono, Head of Customer Solutions (45 minutes) Stage 3 - Interview with Tash Bond, Chief Customer Officer (30 minutes) 30-minute call with a Send Founder At Send, we're focused on strengthening our culture-not hiring people who simply "fit" into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance. If you're interested in a role at Send but don't meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We're committed to changing that. We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status. We know that inclusive hiring is an ongoing journey, and we're always looking to improve. If you have feedback on our hiring or interview process, we'd love to hear it. If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application we want to ensure your experience is as smooth and comfortable as possible. Need support with your application or have a question about the role? Email us at . At Send, we are committed to fostering a diverse, inclusive, and equitable workplace. The following demographic questions are optional and intended solely for the purpose of monitoring our diversity and inclusion efforts. Your responses will help us understand and improve the effectiveness of our recruitment and hiring practices. All information provided will be kept confidential and will not impact your candidacy for the position. You may choose not to answer any of the questions, and your decision will not affect your application. Thank you for helping us create a more inclusive workplace.
Feb 23, 2026
Full time
Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £115,000 - £125,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Solution Architect Role Send Technology is a rapidly growing InsurTech SaaS company specialising in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth. The Solution Architect role offers an exciting opportunity to join the team and play a crucial role in defining and implementing technical solutions and architectures for our clients. As a member of the Solutions Team, you'll contribute to delivering complex digital transformation projects for Send's clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You'll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering. About Send In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise. By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK's top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility. In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US. The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment. In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent's Underwriting Workbench reports for both North America and Global Markets. Our vision is to be the market-leading underwriting software platform for agile carriers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as Solution Architect Technical Solution Definition Define and architect technical solutions tailored to client requirements. Develop comprehensive technical documentation and solution designs. Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution. Ensure scalability, performance, and reliability of the designed solutions. Client Engagement Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements. Provide consultancy and expert advice to clients on best practices and optimal technical solutions. Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings. Support SIs and partners in executing digital transformation projects. Workflow Design Design and develop workflows to enhance the underwriting workbench solution. Ensure workflows are efficient, scalable, and aligned with client requirements. Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform. Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices. The Skills and Experience Needed for the Solution Architect Role Proven experience in solution consulting, particularly within the insurance or financial services industry. Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing. Demonstrated ability to define and architect technical solutions and develop comprehensive documentation. Excellent consultancy skills with a proven track record of working effectively with clients, especially within insurance or financial services. Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. A proactive and collaborative approach to problem-solving and project execution. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day. Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents. Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth. Check out Send's public Handbook for more information about our product, recruitment process, team, benefits, and much more. Solution Architect - Recruitment Process Our recruitment process for Solution Architect role consists of at least three stages: Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes): This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role. Stage 2 - Interview with Gari Gono, Head of Customer Solutions (45 minutes) Stage 3 - Interview with Tash Bond, Chief Customer Officer (30 minutes) 30-minute call with a Send Founder At Send, we're focused on strengthening our culture-not hiring people who simply "fit" into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance. If you're interested in a role at Send but don't meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We're committed to changing that. We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status. We know that inclusive hiring is an ongoing journey, and we're always looking to improve. If you have feedback on our hiring or interview process, we'd love to hear it. If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application we want to ensure your experience is as smooth and comfortable as possible. Need support with your application or have a question about the role? Email us at . At Send, we are committed to fostering a diverse, inclusive, and equitable workplace. The following demographic questions are optional and intended solely for the purpose of monitoring our diversity and inclusion efforts. Your responses will help us understand and improve the effectiveness of our recruitment and hiring practices. All information provided will be kept confidential and will not impact your candidacy for the position. You may choose not to answer any of the questions, and your decision will not affect your application. Thank you for helping us create a more inclusive workplace.
MMP Consultancy Limited
Multi Trader
MMP Consultancy Limited
Direct Delivery Consultant - Maintenance & Trades MMP are recruiting reliable and experienced multi trade operatives with their own van to work within the social housing sector in occupied or void properties covering West London postcodes. Salary: £24.50 per hour CIS on a 40 hour week basis. Own van required. Areas of work: West London postcodes. Carry out general repairs and maintenance to domestic properties. Multi skilled works including carpentry, plumbing, plastering, tiling, decorating, damp and mould. Void work, large works, full installations. Diagnose and rectify issues efficiently and professionally. Ensure all work complies with health and safety regulations. Maintain good communication with tenants and supervisors. Requirements: Actively performing domestic & maintenance works between jobs. Own van required (large enough to transport a bath). Blue CSCS card required. Jobs initially sent via email, then issued via app if successful. Residential parking available. Fuel not covered unless attending more than 3 jobs a day; mileage paid at £0.45 per mile. Desktop Supervisor A leading social housing contractor is seeking a Desktop Supervisor to oversee the validation, quality assurance and commercial accuracy of reactive repairs. The role focuses heavily on SOR expertise, ensuring all works are correctly coded, evidenced and compliant. Location: Stratford, East London. Salary: £40,000 - £45,000 (per annum). Validate repair orders, SOR codes, evidence and compliance. Challenge SOR claims, variations and material usage. Monitor subcontractor performance and commercial accuracy. Maintain accurate, audit ready documentation. Support operational teams with technical and procedural queries. Identify risks, trends and improvement opportunities. Experience in social housing repairs or maintenance. Strong, in depth knowledge of SOR and commercial validation. Good understanding of compliance (H&S, asbestos, audit standards). High attention to detail and confidence in challenging inaccuracies. Multi Trade Carpenter (Voids) - Harlow We are seeking an experienced Multi Trade Carpenter to work within void properties across Harlow. You will carry out a variety of carpentry and multi trade tasks including door hanging, kitchen fitting, and general second fix carpentry to prepare empty properties for re let. A company van and fuel card are included. Undertake all aspects of carpentry within void properties, including door hanging, kitchen fitting, repairing units, and second fix works. Carry out additional multi trade tasks where required (e.g., minor patch plastering, basic tiling, or making good). Prepare properties to a high re let standard. Diagnose issues quickly and deliver safe, effective solutions. Maintain accurate job records and report material requirements. Ensure all work is completed safely and in line with social housing standards. Proven experience as a Carpenter with strong multi trade skills. Must supply own hand and power tools. Full UK driving licence required. Basic DBS (or willingness to obtain). Asbestos Awareness certification (or willingness to obtain). Ability to work independently and manage daily workloads. Drug and Alcohol tests will be carried out prior to start. Hours: 37.5 per week. Weekly pay. Company van and fuel card provided. Supportive management and consistent workload. Plasterer with Carpentry Experience - Harlow We are seeking a skilled Plasterer with strong Carpentry experience to work within void properties across Harlow. You will carry out plastering works, door hanging, kitchen fitting, and second fix carpentry to prepare empty properties for re let. A company van and fuel card are included. Complete all plastering works, including patch repairs, bonding, skimming, and making good. Carry out carpentry tasks such as hanging doors, fitting kitchens, and unit repairs. Prepare void properties to a high standard for re occupation. Diagnose issues quickly and deliver safe, effective solutions. Maintain accurate job records and report material usage. Ensure all works comply with health & safety procedures and property standards. Proven experience as a Plasterer with strong Carpentry skills. Must supply own hand and power tools. Full UK driving licence required. Basic DBS (or willingness to obtain). Asbestos Awareness certification (or willingness to obtain). Ability to work independently and manage daily workloads. Drug and Alcohol tests will be carried out. Hours: 37.5 per week. Weekly pay. Company van and fuel card provided. Supportive management team and consistent workload. Multi Trade Operatives - KT/SW Postcodes MMP are recruiting reliable and experienced multi trade operatives with their own van to work within the social housing sector covering KT/SW postcodes. You will carry out larger repair jobs in occupied and void properties, ensuring all work is completed to a high standard and within agreed timescales. Salary: £24.50 per hour CIS on a 40 hour week basis. Areas of work: KT/SW postcodes. Carry out general repairs and maintenance to domestic properties. Multi skilled works including carpentry, plumbing, plastering, tiling, decorating, damp and mould. Void work, large works, full installations. Diagnose and rectify issues efficiently and professionally. Ensure all work complies with health and safety regulations. Maintain good communication with tenants and supervisors. Actively performing domestic & maintenance works between jobs. Own van required (large enough to transport a bath). Jobs sent via email then issued via app if successful. Residential parking available. Fuel not covered unless more than 3 jobs a day; mileage paid at £0.45 per mile. Multi Trader/Wet Multi Traders - Notting Hill & Ealing MMP is recruiting Multi Traders for a social housing contractor based around Notting Hill and later in Ealing on a temporary to perm basis, paying £21.40 per hour CIS with a company van and fuel card supplied. Hours: 42.5 per week (Mon Fri, 8 am - 5 pm, half hour break). Complete repairs and maintenance within occupied and void properties, including Carpentry, plumbing, damp and mould, plastering, and decorating. Work towards tight deadlines. Have social housing experience. Recognised trade qualification (City & Guilds / NVQ) (certificate must be available). Asbestos Awareness (may be completed prior to start). Basic DBS Check. A company van supplied (Full UK manual driving licence required, maximum 6 points).
Feb 22, 2026
Full time
Direct Delivery Consultant - Maintenance & Trades MMP are recruiting reliable and experienced multi trade operatives with their own van to work within the social housing sector in occupied or void properties covering West London postcodes. Salary: £24.50 per hour CIS on a 40 hour week basis. Own van required. Areas of work: West London postcodes. Carry out general repairs and maintenance to domestic properties. Multi skilled works including carpentry, plumbing, plastering, tiling, decorating, damp and mould. Void work, large works, full installations. Diagnose and rectify issues efficiently and professionally. Ensure all work complies with health and safety regulations. Maintain good communication with tenants and supervisors. Requirements: Actively performing domestic & maintenance works between jobs. Own van required (large enough to transport a bath). Blue CSCS card required. Jobs initially sent via email, then issued via app if successful. Residential parking available. Fuel not covered unless attending more than 3 jobs a day; mileage paid at £0.45 per mile. Desktop Supervisor A leading social housing contractor is seeking a Desktop Supervisor to oversee the validation, quality assurance and commercial accuracy of reactive repairs. The role focuses heavily on SOR expertise, ensuring all works are correctly coded, evidenced and compliant. Location: Stratford, East London. Salary: £40,000 - £45,000 (per annum). Validate repair orders, SOR codes, evidence and compliance. Challenge SOR claims, variations and material usage. Monitor subcontractor performance and commercial accuracy. Maintain accurate, audit ready documentation. Support operational teams with technical and procedural queries. Identify risks, trends and improvement opportunities. Experience in social housing repairs or maintenance. Strong, in depth knowledge of SOR and commercial validation. Good understanding of compliance (H&S, asbestos, audit standards). High attention to detail and confidence in challenging inaccuracies. Multi Trade Carpenter (Voids) - Harlow We are seeking an experienced Multi Trade Carpenter to work within void properties across Harlow. You will carry out a variety of carpentry and multi trade tasks including door hanging, kitchen fitting, and general second fix carpentry to prepare empty properties for re let. A company van and fuel card are included. Undertake all aspects of carpentry within void properties, including door hanging, kitchen fitting, repairing units, and second fix works. Carry out additional multi trade tasks where required (e.g., minor patch plastering, basic tiling, or making good). Prepare properties to a high re let standard. Diagnose issues quickly and deliver safe, effective solutions. Maintain accurate job records and report material requirements. Ensure all work is completed safely and in line with social housing standards. Proven experience as a Carpenter with strong multi trade skills. Must supply own hand and power tools. Full UK driving licence required. Basic DBS (or willingness to obtain). Asbestos Awareness certification (or willingness to obtain). Ability to work independently and manage daily workloads. Drug and Alcohol tests will be carried out prior to start. Hours: 37.5 per week. Weekly pay. Company van and fuel card provided. Supportive management and consistent workload. Plasterer with Carpentry Experience - Harlow We are seeking a skilled Plasterer with strong Carpentry experience to work within void properties across Harlow. You will carry out plastering works, door hanging, kitchen fitting, and second fix carpentry to prepare empty properties for re let. A company van and fuel card are included. Complete all plastering works, including patch repairs, bonding, skimming, and making good. Carry out carpentry tasks such as hanging doors, fitting kitchens, and unit repairs. Prepare void properties to a high standard for re occupation. Diagnose issues quickly and deliver safe, effective solutions. Maintain accurate job records and report material usage. Ensure all works comply with health & safety procedures and property standards. Proven experience as a Plasterer with strong Carpentry skills. Must supply own hand and power tools. Full UK driving licence required. Basic DBS (or willingness to obtain). Asbestos Awareness certification (or willingness to obtain). Ability to work independently and manage daily workloads. Drug and Alcohol tests will be carried out. Hours: 37.5 per week. Weekly pay. Company van and fuel card provided. Supportive management team and consistent workload. Multi Trade Operatives - KT/SW Postcodes MMP are recruiting reliable and experienced multi trade operatives with their own van to work within the social housing sector covering KT/SW postcodes. You will carry out larger repair jobs in occupied and void properties, ensuring all work is completed to a high standard and within agreed timescales. Salary: £24.50 per hour CIS on a 40 hour week basis. Areas of work: KT/SW postcodes. Carry out general repairs and maintenance to domestic properties. Multi skilled works including carpentry, plumbing, plastering, tiling, decorating, damp and mould. Void work, large works, full installations. Diagnose and rectify issues efficiently and professionally. Ensure all work complies with health and safety regulations. Maintain good communication with tenants and supervisors. Actively performing domestic & maintenance works between jobs. Own van required (large enough to transport a bath). Jobs sent via email then issued via app if successful. Residential parking available. Fuel not covered unless more than 3 jobs a day; mileage paid at £0.45 per mile. Multi Trader/Wet Multi Traders - Notting Hill & Ealing MMP is recruiting Multi Traders for a social housing contractor based around Notting Hill and later in Ealing on a temporary to perm basis, paying £21.40 per hour CIS with a company van and fuel card supplied. Hours: 42.5 per week (Mon Fri, 8 am - 5 pm, half hour break). Complete repairs and maintenance within occupied and void properties, including Carpentry, plumbing, damp and mould, plastering, and decorating. Work towards tight deadlines. Have social housing experience. Recognised trade qualification (City & Guilds / NVQ) (certificate must be available). Asbestos Awareness (may be completed prior to start). Basic DBS Check. A company van supplied (Full UK manual driving licence required, maximum 6 points).
Stafffinders
IT Infrastructure Engineer
Stafffinders Paisley, Renfrewshire
Are you ready to take your career to the next level? We're looking for an enthusiastic IT Infrastructure Engineer to join our client s dynamic team in Renfrewshire. This full-time role offers you the opportunity to work in a thriving environment where your technical skills will make a real impact. If you are passionate about infrastructure systems and excited to contribute to innovative projects, keep reading! What you will get in your new role Salary between £45,000 and £50,000 per annum Standard working hours: Monday to Friday Opportunities for professional development and career growth A supportive and inclusive team environment Employee benefits and perks Working on-site 5 day a week Responsibilities in your new role as IT Infrastructure Engineer As the IT Infrastructure Engineer, you will manage, maintain and support core infrastructure systems, encompassing both Linux and Windows environments. You will take charge of administering and optimising Active Directory, group policies, and identity management workflows. You'll lead the way in endpoint management, ensuring secure deployment, configuration, patching, and lifecycle maintenance. Supporting on-premise systems to ensure reliability and operational continuity will be a key focus. Additionally, you will develop and troubleshoot automation and administration scripts using PowerShell, while flexibly responding to a diverse range of operational and project-based tasks. As part of your role, you will contribute to the planning and execution of future IT infrastructure projects and improvements, working independently and collaboratively within a team. Your personality, experience and qualifications We're looking for someone with strong experience in both Linux and Windows server/desktop systems. You should have a solid understanding of Active Directory, networking fundamentals, and best practices in endpoint management. Experience in supporting and troubleshooting on-premise infrastructure and services is essential. You will need to demonstrate proficiency in PowerShell scripting and a strong capability for automation. As a self-motivated and adaptable individual, you should be comfortable taking ownership of tasks and thriving in a fast-paced, evolving environment, with a keen interest in contributing to long-term IT strategy and innovation. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Feb 21, 2026
Seasonal
Are you ready to take your career to the next level? We're looking for an enthusiastic IT Infrastructure Engineer to join our client s dynamic team in Renfrewshire. This full-time role offers you the opportunity to work in a thriving environment where your technical skills will make a real impact. If you are passionate about infrastructure systems and excited to contribute to innovative projects, keep reading! What you will get in your new role Salary between £45,000 and £50,000 per annum Standard working hours: Monday to Friday Opportunities for professional development and career growth A supportive and inclusive team environment Employee benefits and perks Working on-site 5 day a week Responsibilities in your new role as IT Infrastructure Engineer As the IT Infrastructure Engineer, you will manage, maintain and support core infrastructure systems, encompassing both Linux and Windows environments. You will take charge of administering and optimising Active Directory, group policies, and identity management workflows. You'll lead the way in endpoint management, ensuring secure deployment, configuration, patching, and lifecycle maintenance. Supporting on-premise systems to ensure reliability and operational continuity will be a key focus. Additionally, you will develop and troubleshoot automation and administration scripts using PowerShell, while flexibly responding to a diverse range of operational and project-based tasks. As part of your role, you will contribute to the planning and execution of future IT infrastructure projects and improvements, working independently and collaboratively within a team. Your personality, experience and qualifications We're looking for someone with strong experience in both Linux and Windows server/desktop systems. You should have a solid understanding of Active Directory, networking fundamentals, and best practices in endpoint management. Experience in supporting and troubleshooting on-premise infrastructure and services is essential. You will need to demonstrate proficiency in PowerShell scripting and a strong capability for automation. As a self-motivated and adaptable individual, you should be comfortable taking ownership of tasks and thriving in a fast-paced, evolving environment, with a keen interest in contributing to long-term IT strategy and innovation. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Get Staffed Online Recruitment Limited
Administrative Assistant
Get Staffed Online Recruitment Limited
Are you a competent and committed Administrator who loves to manage all aspects of a busy office, and who loves being a fundamental part of a successful business? Are you frustrated because you re not getting the support, flexibility of working hours, or being rewarded appropriately by your present employer? Are you highly organised, pride yourself with accuracy and attention to detail, and have a proven ability to follow procedures? The successful candidate will possess strong communication skills, both written and verbal, and exceptional customer service strengths. If this sounds like you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on. Our client is a well-established business in South East England that manufacture high-quality dance footwear. They are seeking an enthusiastic and committed Administrative Assistant to manage all areas of office administration, with the ability to work independently, as well as part of a team. This role offers potential progression into Sales Support, Office Administration Specialist, or Customer Service Lead, as the business needs develop. Benefits Our Client Offers: Results-based bonus structure Company pension scheme Flexible working hours Career development opportunities Training and development Team and industry events Good access to local public transport Time off over Christmas Additional holidays for long service Hours and Salary: 3 4 hours per day preferably spread over 4 5 days a week. £13 £15 p/h dependant on experience Key Responsibilities Order and Customer Requests: Handle incoming customer queries related to orders, exchanges, and refunds. Track, record, and process return requests. Follow established processes for refunds and replacements. Provide correct information to customers around shipping time, sizing, or order status. Update order notes within systems to keep customer records current. Administrative and Clerical Support: General office admin. Filing and digital record keeping. Updating spreadsheets and databases. Email inbox monitoring, routing and tagging. Processing and categorising customer communications. Taking messages and delegating escalations. Operational Support: Assist staff members with sales-related admin tasks, and logistical or stock-related admin tasks. Help with packaging, labelling, or scanning orders during busy periods. Unpacking (shelf stacking) and sorting deliveries every four weeks. Returns and Exchange Processing: Receive returned items. Log return data. Check product condition against return reason. Prepare replacement shipments. Process refunds through approved channels. Communicate return outcomes to customers. Customer Service Support: Provide polite and accurate communication. Send confirmation emails and update notifications. Route higher-level enquiries to senior staff. Escalate complaints or sensitive issues to relevant staff. Skills and Competencies: Strong communication and written clarity. Friendly and professional customer manner. High level of accuracy and attention to detail. Ability to follow procedures. Good organisational ability. Proactive attitude. Comfortable using desktop software and online platforms. Able to multitask without losing accuracy. Customer service or retail admin. Office administration. Working with inventory or orders. Experience in a small business environment. Knowledge of social media platforms advantageous. KPIs and Success Measures: Query resolution time. Return / exchange processing time. Accuracy of admin data. Customer satisfaction in responses. Reduction in administrative workload for senior staff. Smoothness of office support. Ability to work independently. If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you! Our client s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don t miss this opportunity. Start your application NOW!
Feb 21, 2026
Full time
Are you a competent and committed Administrator who loves to manage all aspects of a busy office, and who loves being a fundamental part of a successful business? Are you frustrated because you re not getting the support, flexibility of working hours, or being rewarded appropriately by your present employer? Are you highly organised, pride yourself with accuracy and attention to detail, and have a proven ability to follow procedures? The successful candidate will possess strong communication skills, both written and verbal, and exceptional customer service strengths. If this sounds like you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on. Our client is a well-established business in South East England that manufacture high-quality dance footwear. They are seeking an enthusiastic and committed Administrative Assistant to manage all areas of office administration, with the ability to work independently, as well as part of a team. This role offers potential progression into Sales Support, Office Administration Specialist, or Customer Service Lead, as the business needs develop. Benefits Our Client Offers: Results-based bonus structure Company pension scheme Flexible working hours Career development opportunities Training and development Team and industry events Good access to local public transport Time off over Christmas Additional holidays for long service Hours and Salary: 3 4 hours per day preferably spread over 4 5 days a week. £13 £15 p/h dependant on experience Key Responsibilities Order and Customer Requests: Handle incoming customer queries related to orders, exchanges, and refunds. Track, record, and process return requests. Follow established processes for refunds and replacements. Provide correct information to customers around shipping time, sizing, or order status. Update order notes within systems to keep customer records current. Administrative and Clerical Support: General office admin. Filing and digital record keeping. Updating spreadsheets and databases. Email inbox monitoring, routing and tagging. Processing and categorising customer communications. Taking messages and delegating escalations. Operational Support: Assist staff members with sales-related admin tasks, and logistical or stock-related admin tasks. Help with packaging, labelling, or scanning orders during busy periods. Unpacking (shelf stacking) and sorting deliveries every four weeks. Returns and Exchange Processing: Receive returned items. Log return data. Check product condition against return reason. Prepare replacement shipments. Process refunds through approved channels. Communicate return outcomes to customers. Customer Service Support: Provide polite and accurate communication. Send confirmation emails and update notifications. Route higher-level enquiries to senior staff. Escalate complaints or sensitive issues to relevant staff. Skills and Competencies: Strong communication and written clarity. Friendly and professional customer manner. High level of accuracy and attention to detail. Ability to follow procedures. Good organisational ability. Proactive attitude. Comfortable using desktop software and online platforms. Able to multitask without losing accuracy. Customer service or retail admin. Office administration. Working with inventory or orders. Experience in a small business environment. Knowledge of social media platforms advantageous. KPIs and Success Measures: Query resolution time. Return / exchange processing time. Accuracy of admin data. Customer satisfaction in responses. Reduction in administrative workload for senior staff. Smoothness of office support. Ability to work independently. If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you! Our client s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don t miss this opportunity. Start your application NOW!
eTalent
Administrative Assistant
eTalent West Thurrock, Essex
Are you a competent and committed Administrator who loves to manage all aspects of a busy office, and who loves being a fundamental part of a successful business Are you frustrated because you re not getting the support, flexibility of working hours, or being rewarded appropriately by your present employer Are you highly organised, pride yourself with accuracy and attention to detail, and have a proven ability to follow procedures The successful candidate will possess strong communication skills, both written and verbal, and exceptional customer service strengths. If this sounds like you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on. Our client is a well-established business in South East England that manufacture high-quality dance footwear. They are seeking an enthusiastic and committed Administrative Assistant to manage all areas of office administration, with the ability to work independently, as well as part of a team. This role offers potential progression into Sales Support, Office Administration Specialist, or Customer Service Lead, as the business needs develop. Benefits Our Client Offers: Results-based bonus structure Company pension scheme Flexible working hours Career development opportunities Training and development Team and industry events Good access to local public transport Time off over Christmas Additional holidays for long service Hours and Salary: 3 4 hours per day preferably spread over 4 5 days a week. £13 £15 p/h dependant on experience Key Responsibilities Order and Customer Requests: Handle incoming customer queries related to orders, exchanges, and refunds. Track, record, and process return requests. Follow established processes for refunds and replacements. Provide correct information to customers around shipping time, sizing, or order status. Update order notes within systems to keep customer records current. Administrative and Clerical Support: General office admin. Filing and digital record keeping. Updating spreadsheets and databases. Email inbox monitoring, routing and tagging. Processing and categorising customer communications. Taking messages and delegating escalations. Operational Support: Assist staff members with sales-related admin tasks, and logistical or stock-related admin tasks. Help with packaging, labelling, or scanning orders during busy periods. Unpacking (shelf stacking) and sorting deliveries every four weeks. Returns and Exchange Processing: Receive returned items. Log return data. Check product condition against return reason. Prepare replacement shipments. Process refunds through approved channels. Communicate return outcomes to customers. Customer Service Support: Provide polite and accurate communication. Send confirmation emails and update notifications. Route higher-level enquiries to senior staff. Escalate complaints or sensitive issues to relevant staff. Skills and Competencies: Strong communication and written clarity. Friendly and professional customer manner. High level of accuracy and attention to detail. Ability to follow procedures. Good organisational ability. Proactive attitude. Comfortable using desktop software and online platforms. Able to multitask without losing accuracy. Customer service or retail admin. Office administration. Working with inventory or orders. Experience in a small business environment. Knowledge of social media platforms advantageous. KPIs and Success Measures: Query resolution time. Return / exchange processing time. Accuracy of admin data. Customer satisfaction in responses. Reduction in administrative workload for senior staff. Smoothness of office support. Ability to work independently. If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you! Our client s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don t miss this opportunity. Start your application NOW!
Feb 20, 2026
Full time
Are you a competent and committed Administrator who loves to manage all aspects of a busy office, and who loves being a fundamental part of a successful business Are you frustrated because you re not getting the support, flexibility of working hours, or being rewarded appropriately by your present employer Are you highly organised, pride yourself with accuracy and attention to detail, and have a proven ability to follow procedures The successful candidate will possess strong communication skills, both written and verbal, and exceptional customer service strengths. If this sounds like you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on. Our client is a well-established business in South East England that manufacture high-quality dance footwear. They are seeking an enthusiastic and committed Administrative Assistant to manage all areas of office administration, with the ability to work independently, as well as part of a team. This role offers potential progression into Sales Support, Office Administration Specialist, or Customer Service Lead, as the business needs develop. Benefits Our Client Offers: Results-based bonus structure Company pension scheme Flexible working hours Career development opportunities Training and development Team and industry events Good access to local public transport Time off over Christmas Additional holidays for long service Hours and Salary: 3 4 hours per day preferably spread over 4 5 days a week. £13 £15 p/h dependant on experience Key Responsibilities Order and Customer Requests: Handle incoming customer queries related to orders, exchanges, and refunds. Track, record, and process return requests. Follow established processes for refunds and replacements. Provide correct information to customers around shipping time, sizing, or order status. Update order notes within systems to keep customer records current. Administrative and Clerical Support: General office admin. Filing and digital record keeping. Updating spreadsheets and databases. Email inbox monitoring, routing and tagging. Processing and categorising customer communications. Taking messages and delegating escalations. Operational Support: Assist staff members with sales-related admin tasks, and logistical or stock-related admin tasks. Help with packaging, labelling, or scanning orders during busy periods. Unpacking (shelf stacking) and sorting deliveries every four weeks. Returns and Exchange Processing: Receive returned items. Log return data. Check product condition against return reason. Prepare replacement shipments. Process refunds through approved channels. Communicate return outcomes to customers. Customer Service Support: Provide polite and accurate communication. Send confirmation emails and update notifications. Route higher-level enquiries to senior staff. Escalate complaints or sensitive issues to relevant staff. Skills and Competencies: Strong communication and written clarity. Friendly and professional customer manner. High level of accuracy and attention to detail. Ability to follow procedures. Good organisational ability. Proactive attitude. Comfortable using desktop software and online platforms. Able to multitask without losing accuracy. Customer service or retail admin. Office administration. Working with inventory or orders. Experience in a small business environment. Knowledge of social media platforms advantageous. KPIs and Success Measures: Query resolution time. Return / exchange processing time. Accuracy of admin data. Customer satisfaction in responses. Reduction in administrative workload for senior staff. Smoothness of office support. Ability to work independently. If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you! Our client s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don t miss this opportunity. Start your application NOW!
PADDINGTON PARTNERSHIP
Events and Marketing Manager (Maternity Cover - 10 months)
PADDINGTON PARTNERSHIP City Of Westminster, London
A fantastic opportunity has arisen for an organised and self-starting professional to lead on events and marketing for Grand Union Business Improvement District. Job Overview The Events and Marketing Manager will be responsible for planning, delivering and promoting events for our BID members, communicating the work of the BID and celebrating our achievements. Job Description This role comprises both business to business and business to consumer functions, and we are seeking candidates with experience of both. Events: Devising, planning and delivering networking, wellbeing and competitive socialising events for BID members. Working with estate teams, local operators and venues to develop and deliver future events. Undertaking evaluations and feedback surveys to continually grow the BID's offer and ensure it remains responsive and relevant to our members. Supporting the Community team in all promotion and marketing of their multi-company volunteering events. Helping the community team at volunteer events from time to time as required. Adding value to events planned and delivered in or adjacent to the BID area by estates, landlords and local suppliers. Marketing: Promoting individual projects and services within the BID's portfolio to BID members, including a thriving volunteering programme, a wellbeing series, competitive socialising events and cross-company sector-based employee networks. Maintaining and building a list of third-party digital and media platforms across the BID area to drive engagement with our events and raise awareness of the BID. These include apps, big screens, building and estate communication systems. Planning and delivering a content strategy including web articles promoting the BID's achievements, volunteering impact, newsletters and social media content (LinkedIn, Instagram, X, BlueSky, YouTube). Growing follower numbers and engagement to reach a wider audience. Drafting and publishing monthly e-newsletters and alerts to BID members and stakeholders and continuing to drive sign-ups. Maintaining use of standardised promotional templates for colleagues for events, keeping all branding, messaging and visuals cohesive. Securing offers and promoting Paddington amenities through digital and social media. Adding offers, events and competitions to estates and building app platforms. Regularly updating food and beverage information on the BID website to reflect new openings and local offers. Maintaining and regularly refreshing an extensive photographic and video library, commissioning new photography and videography as required. Maintaining the BID's website, and overseeing its growth as the BID develops, liaising with the website's external freelancers and agencies as appropriate. Commissioning, updating and distributing printed collateral that promotes the BID's assets; devising new collateral that responds to business ideas and needs, celebrates the location and meets consumer requirements. Supporting the team with the production of the BID's annual report and impact report. Stakeholder Engagement: Executing a stakeholder engagement programme and communications strategy with BID members, voluntary contributors, community partners and key stakeholder agencies, regularly meeting colleagues from member companies to listen and shape the BID's offer. Maintaining a strong network of communications and public affairs leads at BID member companies and fostering ongoing relationships. Acting as first point of contact for communications teams and retained agencies from BID member companies and stakeholders. Likewise handling all press enquiries. Collaborating with BID members and stakeholders, their retained PR agencies and in-house communication teams to ensure consistent messaging, and phased content. Person Specification We are seeking someone who is highly motivated with project and event management experience, partnership working and stakeholder engagement skills. Required education and experience: Degree level or equivalent. Three years' relevant post qualification work experience including event delivery, and marketing. (Essential) Experience delivering a complex organisational communications strategy comprising electronic and printed collateral, websites and social media channels. (Essential) Experience developing and managing PR campaigns and responding to opportunities to gain positive PR. (Essential) Experience of using website content management systems, photo editing software, paid and unpaid social media, desktop publishing packages to design and produce engaging electronic and printed marketing collateral. (Essential) Experience of working with or representing BIDs, businesses or business organisations. (Essential) Experience of working with communities and local stakeholders, communicating sometimes complex projects, including infrastructure schemes. (Desirable) Experience of using customer relationship management databases and email marketing software to market activities, events and services. (Desirable) Required skills and competencies: An efficient, proactive team member, capable of working on multiple projects and activities, simultaneously maintaining high levels of good customer service and stakeholder relationships when under pressure. (Essential) Exceptional written and verbal communication skills with ability to write creatively for a range of media and audiences. (Essential) Able to communicate professionally and confidently to a range of stakeholders in the private, public and third sectors to influence and encourage co-operation, and have the diplomacy to manage the needs of a number of different partners. (Essential) Able to carry out business and content planning within a communications and PR framework. (Essential) Insightful marketing professional, able to build and develop consumer audiences and target initiatives effectively through print, paid and unpaid social media. (Essential) Able to prioritise own workload and to work to tight deadlines. (Essential) Confident user of MS Office, web content management systems, email marketing platforms and social media channels. (Essential) Interest in BIDs and/or the Paddington area as a place in which to live, spend leisure time, work and do business. (Desirable) Awareness of equal opportunities and health and safety. (Essential) Place of Work You will be based at The Paddington Partnership's offices in Paddington in London. You will be expected to travel to visit various members' premises as part of your daily activities, for which journey costs can be reclaimed. This is full time role that requires regular attendance in the office. Hours: Monday to Friday 9.00 a.m. to 5.00 p.m. with one hour for lunch. Occasional weekend and evening working, for which time off in lieu will be given. Holiday: 25 days per annum plus paid public holidays and Christmas closure. Employee benefits: The Paddington Partnership subscribes to an Employee Assistance Programme which you can utilise confidentially throughout your employment with us. You will be automatically enrolled on the employee pension scheme. The Paddington Partnership will contribute to your pension throughout your employment, unless you choose to opt out. Moving house day. 4pm finish on Fridays (subject to diaries). Eye test and podiatry appointment. Probationary period: Appointment will be subject to satisfactory references and a probationary period of six months. Full office attendance will be required during your probationary period. How to apply: A CV and covering letter should be submitted, setting out why you think you would be a great fit for this role Apply by: 5pm on Monday 9 March 2026. Interviews will be held on Friday 20 March 2026. Due to the volume of applicants we regret that we may not be able to reply to those applicants who have not been short-listed.
Feb 20, 2026
Seasonal
A fantastic opportunity has arisen for an organised and self-starting professional to lead on events and marketing for Grand Union Business Improvement District. Job Overview The Events and Marketing Manager will be responsible for planning, delivering and promoting events for our BID members, communicating the work of the BID and celebrating our achievements. Job Description This role comprises both business to business and business to consumer functions, and we are seeking candidates with experience of both. Events: Devising, planning and delivering networking, wellbeing and competitive socialising events for BID members. Working with estate teams, local operators and venues to develop and deliver future events. Undertaking evaluations and feedback surveys to continually grow the BID's offer and ensure it remains responsive and relevant to our members. Supporting the Community team in all promotion and marketing of their multi-company volunteering events. Helping the community team at volunteer events from time to time as required. Adding value to events planned and delivered in or adjacent to the BID area by estates, landlords and local suppliers. Marketing: Promoting individual projects and services within the BID's portfolio to BID members, including a thriving volunteering programme, a wellbeing series, competitive socialising events and cross-company sector-based employee networks. Maintaining and building a list of third-party digital and media platforms across the BID area to drive engagement with our events and raise awareness of the BID. These include apps, big screens, building and estate communication systems. Planning and delivering a content strategy including web articles promoting the BID's achievements, volunteering impact, newsletters and social media content (LinkedIn, Instagram, X, BlueSky, YouTube). Growing follower numbers and engagement to reach a wider audience. Drafting and publishing monthly e-newsletters and alerts to BID members and stakeholders and continuing to drive sign-ups. Maintaining use of standardised promotional templates for colleagues for events, keeping all branding, messaging and visuals cohesive. Securing offers and promoting Paddington amenities through digital and social media. Adding offers, events and competitions to estates and building app platforms. Regularly updating food and beverage information on the BID website to reflect new openings and local offers. Maintaining and regularly refreshing an extensive photographic and video library, commissioning new photography and videography as required. Maintaining the BID's website, and overseeing its growth as the BID develops, liaising with the website's external freelancers and agencies as appropriate. Commissioning, updating and distributing printed collateral that promotes the BID's assets; devising new collateral that responds to business ideas and needs, celebrates the location and meets consumer requirements. Supporting the team with the production of the BID's annual report and impact report. Stakeholder Engagement: Executing a stakeholder engagement programme and communications strategy with BID members, voluntary contributors, community partners and key stakeholder agencies, regularly meeting colleagues from member companies to listen and shape the BID's offer. Maintaining a strong network of communications and public affairs leads at BID member companies and fostering ongoing relationships. Acting as first point of contact for communications teams and retained agencies from BID member companies and stakeholders. Likewise handling all press enquiries. Collaborating with BID members and stakeholders, their retained PR agencies and in-house communication teams to ensure consistent messaging, and phased content. Person Specification We are seeking someone who is highly motivated with project and event management experience, partnership working and stakeholder engagement skills. Required education and experience: Degree level or equivalent. Three years' relevant post qualification work experience including event delivery, and marketing. (Essential) Experience delivering a complex organisational communications strategy comprising electronic and printed collateral, websites and social media channels. (Essential) Experience developing and managing PR campaigns and responding to opportunities to gain positive PR. (Essential) Experience of using website content management systems, photo editing software, paid and unpaid social media, desktop publishing packages to design and produce engaging electronic and printed marketing collateral. (Essential) Experience of working with or representing BIDs, businesses or business organisations. (Essential) Experience of working with communities and local stakeholders, communicating sometimes complex projects, including infrastructure schemes. (Desirable) Experience of using customer relationship management databases and email marketing software to market activities, events and services. (Desirable) Required skills and competencies: An efficient, proactive team member, capable of working on multiple projects and activities, simultaneously maintaining high levels of good customer service and stakeholder relationships when under pressure. (Essential) Exceptional written and verbal communication skills with ability to write creatively for a range of media and audiences. (Essential) Able to communicate professionally and confidently to a range of stakeholders in the private, public and third sectors to influence and encourage co-operation, and have the diplomacy to manage the needs of a number of different partners. (Essential) Able to carry out business and content planning within a communications and PR framework. (Essential) Insightful marketing professional, able to build and develop consumer audiences and target initiatives effectively through print, paid and unpaid social media. (Essential) Able to prioritise own workload and to work to tight deadlines. (Essential) Confident user of MS Office, web content management systems, email marketing platforms and social media channels. (Essential) Interest in BIDs and/or the Paddington area as a place in which to live, spend leisure time, work and do business. (Desirable) Awareness of equal opportunities and health and safety. (Essential) Place of Work You will be based at The Paddington Partnership's offices in Paddington in London. You will be expected to travel to visit various members' premises as part of your daily activities, for which journey costs can be reclaimed. This is full time role that requires regular attendance in the office. Hours: Monday to Friday 9.00 a.m. to 5.00 p.m. with one hour for lunch. Occasional weekend and evening working, for which time off in lieu will be given. Holiday: 25 days per annum plus paid public holidays and Christmas closure. Employee benefits: The Paddington Partnership subscribes to an Employee Assistance Programme which you can utilise confidentially throughout your employment with us. You will be automatically enrolled on the employee pension scheme. The Paddington Partnership will contribute to your pension throughout your employment, unless you choose to opt out. Moving house day. 4pm finish on Fridays (subject to diaries). Eye test and podiatry appointment. Probationary period: Appointment will be subject to satisfactory references and a probationary period of six months. Full office attendance will be required during your probationary period. How to apply: A CV and covering letter should be submitted, setting out why you think you would be a great fit for this role Apply by: 5pm on Monday 9 March 2026. Interviews will be held on Friday 20 March 2026. Due to the volume of applicants we regret that we may not be able to reply to those applicants who have not been short-listed.
Harris Federation
IT Technician
Harris Federation
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FORWe are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly. We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Feb 19, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FORWe are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly. We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Vantage Consulting
Senior Software Engineer
Vantage Consulting Woolston, Warrington
Senior Software Engineer (C++ / Windows Desktop) Warrington Full-Time 48,000- 52,000 + Bonus About The Company We're partnered with an organisation who design and manufacture high-performance systems used in cutting-edge scientific and industrial research. They are a medium-sized organisation with a collaborative, close-knit culture. The software team is small (currently four engineers), highly skilled and plays a central role in delivering mission-critical systems that scientists rely on every day. The Opportunity We are seeking a Senior Software Engineer with strong expertise in C++ Windows desktop development to take a leading role in their flagship scientific application. This is not a maintenance-only role. You will: Lead development of a Windows desktop application written in C++ Control and interface with highly specialised scientific instrumentation Develop features that enable scientists to configure experiments, acquire data and perform analysis Optimise performance, improve security, and resolve complex technical issues Help ensure compliance as we expand into new global markets You'll be stepping into a key position within the team. With upcoming succession planning over the next 12 months, this role offers the opportunity to take increasing technical ownership and leadership responsibility. What You'll Be Doing Design, develop and maintain Windows desktop applications in C++ Enhance GUI functionality and user experience (RAD Studio preferred; Visual Studio also considered) Collaborate closely with scientists and engineers to implement data acquisition and analysis features Troubleshoot software issues, including critical release fixes where sound technical judgement is essential Contribute to compliance, performance optimisation and security improvements Provide occasional technical support input where required Produce clear documentation to support long-term maintainability This is effectively a full-stack desktop role - spanning UI design, application logic and system-level integration. About the Team 4-person software team Embedded developers supporting hardware integration A collaborative engineering environment within a manufacturing setting Strong knowledge-sharing culture Opportunity to learn from senior team members ahead of planned retirement transitions You'll be someone the team can trust, particularly when making technical decisions during high-pressure release situations. Essential Skills & Experience Minimum 5 years' experience developing Windows desktop applications in C++ Strong experience in desktop GUI development Experience with RAD Studio (desirable) or Visual Studio Strong analytical and problem-solving skills Experience leading or taking ownership of software projects Excellent communication skills across technical and non-technical stakeholders Desirable Experience Scientific, research, or manufacturing environments Developing GUI applications for scientific users Data acquisition or statistical data analysis APIs and inter-process communication Exposure to vacuum systems or laboratory equipment Understanding of compliance requirements for regulated markets BSc (or higher) in Computer Science or related discipline Working Arrangements Full-time, permanent 36.5 hours per week Monday to Friday Early finish on Fridays Initially on-site (5 days per week) Potential for ad hoc flexibility after probation (by discussion) Salary & Benefits 48,000- 52,000 per annum (dependent on experience) Annual company performance bonus Christmas bonus Annual July salary review (consistently awarded over the past 10 years) 23 days annual leave + bank holidays (increasing up to 29 days + bank holidays) Private healthcare after two years' service Group Personal Pension Scheme Free on-site parking Professional development opportunities Interview Process Initial Zoom interview with Hiring Manager On-site technical interview with senior team members and Director Final commercial discussion Who This Role Suits This position is ideal for an experienced C++ desktop engineer who: Enjoys building robust, high-performance software Is confident taking technical ownership and leading projects Wants to work on meaningful scientific applications Values stability, long-term progression and technical depth over short-term churn If you're ready to play a key role in shaping mission-critical scientific software, we'd love to hear from you.
Feb 19, 2026
Full time
Senior Software Engineer (C++ / Windows Desktop) Warrington Full-Time 48,000- 52,000 + Bonus About The Company We're partnered with an organisation who design and manufacture high-performance systems used in cutting-edge scientific and industrial research. They are a medium-sized organisation with a collaborative, close-knit culture. The software team is small (currently four engineers), highly skilled and plays a central role in delivering mission-critical systems that scientists rely on every day. The Opportunity We are seeking a Senior Software Engineer with strong expertise in C++ Windows desktop development to take a leading role in their flagship scientific application. This is not a maintenance-only role. You will: Lead development of a Windows desktop application written in C++ Control and interface with highly specialised scientific instrumentation Develop features that enable scientists to configure experiments, acquire data and perform analysis Optimise performance, improve security, and resolve complex technical issues Help ensure compliance as we expand into new global markets You'll be stepping into a key position within the team. With upcoming succession planning over the next 12 months, this role offers the opportunity to take increasing technical ownership and leadership responsibility. What You'll Be Doing Design, develop and maintain Windows desktop applications in C++ Enhance GUI functionality and user experience (RAD Studio preferred; Visual Studio also considered) Collaborate closely with scientists and engineers to implement data acquisition and analysis features Troubleshoot software issues, including critical release fixes where sound technical judgement is essential Contribute to compliance, performance optimisation and security improvements Provide occasional technical support input where required Produce clear documentation to support long-term maintainability This is effectively a full-stack desktop role - spanning UI design, application logic and system-level integration. About the Team 4-person software team Embedded developers supporting hardware integration A collaborative engineering environment within a manufacturing setting Strong knowledge-sharing culture Opportunity to learn from senior team members ahead of planned retirement transitions You'll be someone the team can trust, particularly when making technical decisions during high-pressure release situations. Essential Skills & Experience Minimum 5 years' experience developing Windows desktop applications in C++ Strong experience in desktop GUI development Experience with RAD Studio (desirable) or Visual Studio Strong analytical and problem-solving skills Experience leading or taking ownership of software projects Excellent communication skills across technical and non-technical stakeholders Desirable Experience Scientific, research, or manufacturing environments Developing GUI applications for scientific users Data acquisition or statistical data analysis APIs and inter-process communication Exposure to vacuum systems or laboratory equipment Understanding of compliance requirements for regulated markets BSc (or higher) in Computer Science or related discipline Working Arrangements Full-time, permanent 36.5 hours per week Monday to Friday Early finish on Fridays Initially on-site (5 days per week) Potential for ad hoc flexibility after probation (by discussion) Salary & Benefits 48,000- 52,000 per annum (dependent on experience) Annual company performance bonus Christmas bonus Annual July salary review (consistently awarded over the past 10 years) 23 days annual leave + bank holidays (increasing up to 29 days + bank holidays) Private healthcare after two years' service Group Personal Pension Scheme Free on-site parking Professional development opportunities Interview Process Initial Zoom interview with Hiring Manager On-site technical interview with senior team members and Director Final commercial discussion Who This Role Suits This position is ideal for an experienced C++ desktop engineer who: Enjoys building robust, high-performance software Is confident taking technical ownership and leading projects Wants to work on meaningful scientific applications Values stability, long-term progression and technical depth over short-term churn If you're ready to play a key role in shaping mission-critical scientific software, we'd love to hear from you.
Integral Recruitment Ltd
Cloud Infrastructure Manager
Integral Recruitment Ltd Epsom, Surrey
Cloud Infrastructure Manager Epsom, Surrey, KT17 £70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
Feb 12, 2026
Full time
Cloud Infrastructure Manager Epsom, Surrey, KT17 £70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
Senior Software Engineer (low level Video Experience)
Spotify
We think this is a rare opportunity to be part of Spotify's groundbreaking journey as we evolve from an audio-first platform to also become a world-class video service. From offline playback to adaptive streaming with optimized video quality, you will be part of a team that defines how video will be consumed by hundreds of millions Spotify users. Our next challenge is to move more of our pre-render video pipeline, things like decoding, timing, synchronization and adaptive streaming from higher-level native integrations down into a performant, portable C++ stack. By driving this space alongside our existing players, you will shape the APIs, abstractions, and optimizations that make video on Spotify seamless everywhere: across iOS, Android, desktop, and beyond. We think you have many years of solid hands-on experience with video in code, from transcoding, streaming, demuxing, to adaptive bitrate selection and presentation of frames and audio samples. With that type of background this is a very good opportunity to expand your impact to help us at Spotify drive innovation in a space that's becoming increasingly vital to our growth. Joining us now will enable you to greatly influence our journey and make a lasting impact for the years to come. You will be joining an environment with a lot of collaboration, innovation and cross-functional teams that deliver seamless, high-quality video experiences. Your role is to provide the right APIs and implementations to allow all of those teams to serve a first class video experience every time. If you are ready to make an impact and push the boundaries of video technology, we would like to get in touch! What You'll Do Be part of a dynamic team focusing on creating a world-class mobile video experience, optimized for low-bandwidth environments and seamless on-the-go usage. At Spotify, we champion the perfect blend of strategy, creativity, and hands-on coding to drive innovation and deliver exceptional user experiences. Being a technical leader means that you are actively coding (in C++ with Swift and/or Kotlin), writing easy to understand documents and presenting for larger groups and key leaders. Debug complex performance issues across operating systems, device types, and networks. Optimise Spotify's AV stack by driving pre-render logic from platform-specific frameworks like AVFoundation into a cross-platform core to reduce duplication and increase consistency and device reach. Design and implement low-level C++ video components that handle decoding, synchronization, and adaptive playback with minimal overhead. Share expertise in low-level video systems, raising the bar across Spotify engineering. Who You Are A seasoned professional with a proven track record in senior roles, bringing a wealth of expertise and leadership to the table. Passionate about coding and hands-on problem-solving, while actively shaping and driving key strategic decisions. Strong understanding of decoding, synchronization, adaptive bitrate streaming, and frame-level control. Over 8 years of deep, hands-on experience in the video playback domain. Experience with platform-level frameworks like VideoToolbox, MediaCodec, or AVFoundation internals and motivated to generalize that work into reusable C++ systems. A deep understanding of video streaming technologies, with expertise in delivery protocols and the nuances of modern streaming ecosystems. Passionate about building foundations that empower Spotify teams to scale video to hundreds of millions of users. Where You'll Be We are a distributed workforce enabling our band members to find a work mode that is best for them! Where in the world? For this role, it can be within the EMEA region in which we have a work location and is within working hours. Working hours? We operate within the Central European and GMT time zones for collaboration and ask that all be located in that time zone. Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
Feb 11, 2026
Full time
We think this is a rare opportunity to be part of Spotify's groundbreaking journey as we evolve from an audio-first platform to also become a world-class video service. From offline playback to adaptive streaming with optimized video quality, you will be part of a team that defines how video will be consumed by hundreds of millions Spotify users. Our next challenge is to move more of our pre-render video pipeline, things like decoding, timing, synchronization and adaptive streaming from higher-level native integrations down into a performant, portable C++ stack. By driving this space alongside our existing players, you will shape the APIs, abstractions, and optimizations that make video on Spotify seamless everywhere: across iOS, Android, desktop, and beyond. We think you have many years of solid hands-on experience with video in code, from transcoding, streaming, demuxing, to adaptive bitrate selection and presentation of frames and audio samples. With that type of background this is a very good opportunity to expand your impact to help us at Spotify drive innovation in a space that's becoming increasingly vital to our growth. Joining us now will enable you to greatly influence our journey and make a lasting impact for the years to come. You will be joining an environment with a lot of collaboration, innovation and cross-functional teams that deliver seamless, high-quality video experiences. Your role is to provide the right APIs and implementations to allow all of those teams to serve a first class video experience every time. If you are ready to make an impact and push the boundaries of video technology, we would like to get in touch! What You'll Do Be part of a dynamic team focusing on creating a world-class mobile video experience, optimized for low-bandwidth environments and seamless on-the-go usage. At Spotify, we champion the perfect blend of strategy, creativity, and hands-on coding to drive innovation and deliver exceptional user experiences. Being a technical leader means that you are actively coding (in C++ with Swift and/or Kotlin), writing easy to understand documents and presenting for larger groups and key leaders. Debug complex performance issues across operating systems, device types, and networks. Optimise Spotify's AV stack by driving pre-render logic from platform-specific frameworks like AVFoundation into a cross-platform core to reduce duplication and increase consistency and device reach. Design and implement low-level C++ video components that handle decoding, synchronization, and adaptive playback with minimal overhead. Share expertise in low-level video systems, raising the bar across Spotify engineering. Who You Are A seasoned professional with a proven track record in senior roles, bringing a wealth of expertise and leadership to the table. Passionate about coding and hands-on problem-solving, while actively shaping and driving key strategic decisions. Strong understanding of decoding, synchronization, adaptive bitrate streaming, and frame-level control. Over 8 years of deep, hands-on experience in the video playback domain. Experience with platform-level frameworks like VideoToolbox, MediaCodec, or AVFoundation internals and motivated to generalize that work into reusable C++ systems. A deep understanding of video streaming technologies, with expertise in delivery protocols and the nuances of modern streaming ecosystems. Passionate about building foundations that empower Spotify teams to scale video to hundreds of millions of users. Where You'll Be We are a distributed workforce enabling our band members to find a work mode that is best for them! Where in the world? For this role, it can be within the EMEA region in which we have a work location and is within working hours. Working hours? We operate within the Central European and GMT time zones for collaboration and ask that all be located in that time zone. Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.
easywebrecruitment.com
Shades Schools Worker (Racial Justice and Faith)
easywebrecruitment.com
Shades Schools Worker (Racial Justice and Faith) Our client has established the Places Project, which is currently working with 33 schools and 33 churches in developing discipleship pathways for children and young people in Bolton. One key aspect of this project is the 'Shades Project', which focuses on racial justice and faith, supporting schools and churches in developing a culture for all children and young people, regardless of racial background, to thrive and flourish. In response to the exciting growth of the Shades Project, they are looking to appoint a Shades Schools Worker, to support the growing opportunities for Christian discipleship, and to embed the Shades ethos, in primary and secondary schools and parishes in Bolton deanery. The Shades Schools Worker will work with the Shades team, in primary and secondary schools, delivering Shades Collective Worship and Shades 'Safe Space' workshops. They will also lead Shades Ambassadors groups, for those children and young people who are passionate about growing in their understanding of racial justice, the Christian faith and becoming courageous advocates. The Shades Schools Worker will also work with Bolton parishes and mission communities to promote the Christian message of God's love for all of his children, encouraging children, young people and adults to celebrate their God-given identities and to grow spiritually. The Shades Schools Worker will have many opportunities for training and development, as well as the creative freedom to develop initiatives for children and young people. They will work within a highly motivated and supportive team, who are committed to prayer and to welcoming children and young people into the life of the church. The post holder should have experience of volunteering with children or young people in a church and/or school context. They will have a good knowledge of anti-racism and racial justice and a strong passion for a combined focus on the Christian faith and racial justice as well as experience of working with diverse communities. To succeed, they need to be enthusiastic, relational, self-motivated and able to lead in a range of different contexts. They will be creative and able to lead and support activities in schools and parishes. They will be excellent communicators, with good interpersonal skills, sensitivity and an ability to communicate effectively with people from a wide range of cultural backgrounds. They will be able to build and maintain effective working partnerships and have a working understanding of safeguarding policies and procedures. They welcome applications from candidates from all backgrounds. A passion for racial justice, the Christian faith and working with children and young people is essential. Experience of working within a racial justice context, although desirable is not essential, given the wide range of training and development opportunities provided. A desire to learn and grow is very important. There is an Occupational Requirement for the post-holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. The post will be offered to the successful candidate subject to an enhanced DBS check with barred list check (child workforce), satisfactory references and proof of eligibility to work in the UK. To apply please click the APPLY button. Application should be made via a laptop or desktop rather than a mobile device. Please refer to the job description and person specification for further information. Closing Date: Friday, 27 February 2026 at 5pm Interviews: Tuesday, 10 March 2026, at St John's House, 155-163 The Rock, BL9 0ND Location: Bury, BL9 0ND Contract Type: Fixed Term to 31st December 2028 Hours : Full time - 35 hours per week Salary : £28,111 - £32,436 per annum You may also have experience in the following: Schools Worker, Youth Worker, Faith Schools Worker, Children and Youth Ministry Worker, Racial Justice Worker, Community Outreach Worker, Christian Youth Worker, Schools and Parish Worker, Discipleship Worker, Education and Faith Worker, Church Schools Worker, Community Faith Worker, Youth and Community Development Worker REF-
Feb 10, 2026
Full time
Shades Schools Worker (Racial Justice and Faith) Our client has established the Places Project, which is currently working with 33 schools and 33 churches in developing discipleship pathways for children and young people in Bolton. One key aspect of this project is the 'Shades Project', which focuses on racial justice and faith, supporting schools and churches in developing a culture for all children and young people, regardless of racial background, to thrive and flourish. In response to the exciting growth of the Shades Project, they are looking to appoint a Shades Schools Worker, to support the growing opportunities for Christian discipleship, and to embed the Shades ethos, in primary and secondary schools and parishes in Bolton deanery. The Shades Schools Worker will work with the Shades team, in primary and secondary schools, delivering Shades Collective Worship and Shades 'Safe Space' workshops. They will also lead Shades Ambassadors groups, for those children and young people who are passionate about growing in their understanding of racial justice, the Christian faith and becoming courageous advocates. The Shades Schools Worker will also work with Bolton parishes and mission communities to promote the Christian message of God's love for all of his children, encouraging children, young people and adults to celebrate their God-given identities and to grow spiritually. The Shades Schools Worker will have many opportunities for training and development, as well as the creative freedom to develop initiatives for children and young people. They will work within a highly motivated and supportive team, who are committed to prayer and to welcoming children and young people into the life of the church. The post holder should have experience of volunteering with children or young people in a church and/or school context. They will have a good knowledge of anti-racism and racial justice and a strong passion for a combined focus on the Christian faith and racial justice as well as experience of working with diverse communities. To succeed, they need to be enthusiastic, relational, self-motivated and able to lead in a range of different contexts. They will be creative and able to lead and support activities in schools and parishes. They will be excellent communicators, with good interpersonal skills, sensitivity and an ability to communicate effectively with people from a wide range of cultural backgrounds. They will be able to build and maintain effective working partnerships and have a working understanding of safeguarding policies and procedures. They welcome applications from candidates from all backgrounds. A passion for racial justice, the Christian faith and working with children and young people is essential. Experience of working within a racial justice context, although desirable is not essential, given the wide range of training and development opportunities provided. A desire to learn and grow is very important. There is an Occupational Requirement for the post-holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. The post will be offered to the successful candidate subject to an enhanced DBS check with barred list check (child workforce), satisfactory references and proof of eligibility to work in the UK. To apply please click the APPLY button. Application should be made via a laptop or desktop rather than a mobile device. Please refer to the job description and person specification for further information. Closing Date: Friday, 27 February 2026 at 5pm Interviews: Tuesday, 10 March 2026, at St John's House, 155-163 The Rock, BL9 0ND Location: Bury, BL9 0ND Contract Type: Fixed Term to 31st December 2028 Hours : Full time - 35 hours per week Salary : £28,111 - £32,436 per annum You may also have experience in the following: Schools Worker, Youth Worker, Faith Schools Worker, Children and Youth Ministry Worker, Racial Justice Worker, Community Outreach Worker, Christian Youth Worker, Schools and Parish Worker, Discipleship Worker, Education and Faith Worker, Church Schools Worker, Community Faith Worker, Youth and Community Development Worker REF-
Director, Financial Operations (Fixed Term Contract)
OneOcean Group
Overview Application Deadline: 2 April 2026 Department: Finance Employment Type: Fixed Term Contract Location: UK Remote Reporting To: Senior Director Financial Control Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Director, Financial Operations Director, Financial Operations is a global role, leading the combined financial operations teams across the UK, Canada, Europe, Singapore and the Philippines. The role needs to be able to manage across these locations, and therefore the location is flexible & reports to Senior Director, Financial Control, based in the UK. You will oversee and enhance the performance of the Finance Operations team, ensuring efficient and effective financial processes and improving internal controls and the organisation's working capital. You will be responsible for leading and managing the Accounts Payable, Accounts Receivable and Billing global teams. This role involves overseeing the day-to-day financial operations, ensuring compliance with financial regulations, and implementing process improvements to enhance efficiency and accuracy. You will work closely with the Senior Director, Financial Control and other internal stakeholders to support the company's financial goals and strategic initiatives. Please note this is a 10 month fixed term contract Key Responsibilities Financial Operations: Oversee all aspects of financial operations, including accounts payable, accounts receivable and billing functions Compliance: Ensure compliance with financial regulations, accounting standards, and internal policies. Process Improvement: Identify and implement improvements in financial processes and systems to enhance efficiency and accuracy. Control Environment: Ensure a strong documented control environment, with clearly identified risks and controls and desktop procedures for the transactional teams Team Management: Lead, mentor, and develop the finance operations team. Performance Management: Ensure a clear set of KPI's are in place for all processes, which are tracked against targets and actions taken to address any adverse trends. Audit Coordination: Coordinate with external auditors and manage the audit process. Stakeholder Collaboration: Work with internal stakeholders to provide financial insights and support business initiatives. Risk Management: Identify financial risks and develop mitigation strategies. Skills, Knowledge & Expertise Educational Attainment Bachelor's degree in business, Marketing, Finance, or a related field. Professional Background Extensive experience in finance operations, with at least 5 years in a leadership role. Expected Areas of Competence: Strong Understanding of Financial Regulations and Compliance. Knowledge of financial regulations (IFRS, GAAP) and compliance requirements. Ability to identify compliance risks and implement mitigation strategies. Experience in preparing for audits and ensuring adherence to standards. Excellent Analytical and Problem-Solving Skills Proficient in analysing financial data to identify trends and areas for improvement. Critical thinking skills for developing actionable solutions. Experience in creating clear, insightful financial reports. Proven Ability to Lead and Develop High-Performing Teams Experienced in managing and mentoring teams to foster accountability. Skilled in setting goals and providing feedback to drive performance. Committed to identifying and nurturing talent for growth. Exceptional Communication and Collaboration Skills Ability to convey complex financial information clearly to diverse audiences. Proven track record of cross-functional collaboration to achieve goals. Strong interpersonal skills for building relationships with stakeholders. Experience with Financial Software and Systems, Including ERP Systems Familiarity with financial software and ERP systems (e.g., SAP, Oracle). Experience in implementing and optimising financial systems. Ability to leverage technology for accurate data management and reporting. Job Benefits Private Medical Insurance: Private Medical Insurance: Comprehensive medical insurance, 24/7 GP helpline, and perks like cinema nights, coffee treats, Apple watch offers, fitness discounts, and spa indulgences. BUPA's Cashback: BUPA's Cashback: Get cashback on dental, eyewear, physio, and enjoy thorough BUPA health assessments to keep you in prime sailing condition. Employee Assistance Programme - from confidential counselling to financial and legal guidance. Aviva Pensions: Matching pension contribution up to 5% Life Assurance: Secure 4x your base salary.
Feb 05, 2026
Full time
Overview Application Deadline: 2 April 2026 Department: Finance Employment Type: Fixed Term Contract Location: UK Remote Reporting To: Senior Director Financial Control Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Director, Financial Operations Director, Financial Operations is a global role, leading the combined financial operations teams across the UK, Canada, Europe, Singapore and the Philippines. The role needs to be able to manage across these locations, and therefore the location is flexible & reports to Senior Director, Financial Control, based in the UK. You will oversee and enhance the performance of the Finance Operations team, ensuring efficient and effective financial processes and improving internal controls and the organisation's working capital. You will be responsible for leading and managing the Accounts Payable, Accounts Receivable and Billing global teams. This role involves overseeing the day-to-day financial operations, ensuring compliance with financial regulations, and implementing process improvements to enhance efficiency and accuracy. You will work closely with the Senior Director, Financial Control and other internal stakeholders to support the company's financial goals and strategic initiatives. Please note this is a 10 month fixed term contract Key Responsibilities Financial Operations: Oversee all aspects of financial operations, including accounts payable, accounts receivable and billing functions Compliance: Ensure compliance with financial regulations, accounting standards, and internal policies. Process Improvement: Identify and implement improvements in financial processes and systems to enhance efficiency and accuracy. Control Environment: Ensure a strong documented control environment, with clearly identified risks and controls and desktop procedures for the transactional teams Team Management: Lead, mentor, and develop the finance operations team. Performance Management: Ensure a clear set of KPI's are in place for all processes, which are tracked against targets and actions taken to address any adverse trends. Audit Coordination: Coordinate with external auditors and manage the audit process. Stakeholder Collaboration: Work with internal stakeholders to provide financial insights and support business initiatives. Risk Management: Identify financial risks and develop mitigation strategies. Skills, Knowledge & Expertise Educational Attainment Bachelor's degree in business, Marketing, Finance, or a related field. Professional Background Extensive experience in finance operations, with at least 5 years in a leadership role. Expected Areas of Competence: Strong Understanding of Financial Regulations and Compliance. Knowledge of financial regulations (IFRS, GAAP) and compliance requirements. Ability to identify compliance risks and implement mitigation strategies. Experience in preparing for audits and ensuring adherence to standards. Excellent Analytical and Problem-Solving Skills Proficient in analysing financial data to identify trends and areas for improvement. Critical thinking skills for developing actionable solutions. Experience in creating clear, insightful financial reports. Proven Ability to Lead and Develop High-Performing Teams Experienced in managing and mentoring teams to foster accountability. Skilled in setting goals and providing feedback to drive performance. Committed to identifying and nurturing talent for growth. Exceptional Communication and Collaboration Skills Ability to convey complex financial information clearly to diverse audiences. Proven track record of cross-functional collaboration to achieve goals. Strong interpersonal skills for building relationships with stakeholders. Experience with Financial Software and Systems, Including ERP Systems Familiarity with financial software and ERP systems (e.g., SAP, Oracle). Experience in implementing and optimising financial systems. Ability to leverage technology for accurate data management and reporting. Job Benefits Private Medical Insurance: Private Medical Insurance: Comprehensive medical insurance, 24/7 GP helpline, and perks like cinema nights, coffee treats, Apple watch offers, fitness discounts, and spa indulgences. BUPA's Cashback: BUPA's Cashback: Get cashback on dental, eyewear, physio, and enjoy thorough BUPA health assessments to keep you in prime sailing condition. Employee Assistance Programme - from confidential counselling to financial and legal guidance. Aviva Pensions: Matching pension contribution up to 5% Life Assurance: Secure 4x your base salary.
Senior Analyst Payroll & Compliance
Hilton Worldwide, Inc.
Job Description - Senior Analyst Payroll & Compliance (EUR015RT) Job Description Senior Analyst Payroll & Compliance (EUR015RT) Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Position Summary Under the direction of the Payroll & Compliance Team Leader the Senior Analyst for Payroll & Compliance will deliver the day-to-day payroll, compliance reporting, tax analysis, and analytical processes as per our agreed timetable and Service level agreements. The analyst will be part of a dedicated customer focused team, whose goal is to offer best-in-class payroll and compliance services to our key stakeholders. We process payroll for approx. 10k UK employees throughout the UK and on behalf of 25 PAYE tax references/owners. Our role is to ensure that our processes for on-cycle payroll and off-cycle payroll are compliant with UK statutory requirements This will require meticulous attention to detail, the ability to understand and interpret statutory legislation within the Payroll Services and Employment Tax arena, and provide a high standard of accurate, detailed analytics, reconciliation, and compliance reporting. Some of the key projects for the UK Payroll & Compliance team are Import/Check payroll input in Oracle Cloud Payroll System, HMRC compliance reporting for PAYE; annual PSA analysis and reporting; P11Ds; Short Term Business Visitors annual return; Additional Holiday Pay monthly calculations; Pension auto enrolment compliance; SOX compliance and controls; Payroll Balance Sheet Reconciliations; General Ledger journals for Payroll; and dealing with HMRC & Employee queries. We are part of a fast-paced Payroll & Compliance industry - as statutory payroll and tax legislation changes regularly, and our business development opportunities, often results in our payroll team being involved in new initiatives and projects. In 2024, our Hilton Payroll Team were awarded the Global Team of the Year Award, presented by the Global Payroll Association. This demonstrates the fantastic teamwork and professionalism of our team, and our aim to deliver excellent service. Hilton UK Payroll & Compliance team is part of the wider Hilton Global Payroll Team. As such, our continued collaboration with our colleagues in Memphis, Virginia, Hyderabad, Watford, and throughout the organization, is an essential part of our continuous journey to provide the best-in-class Payroll and Compliance service to our customers. Key responsibilities You will work with the team to provide excellent customer service support to our key stakeholders and partners, such as our team members, our owners, Finance team, Tax Team, Audit, Technical systems, Pensions providers, P HR Exec Comp, Corporate HR, and Hotel Operations. You will provide accurate and efficient delivery of statutory payroll compliance analysis, reporting and reconciliations, and work closely with the Payroll and Compliance team, to ensure all tasks are delivered on time. Many of the tasks involve pre and post payroll report analysis, investigation, problem solving, interpretation and implementation of new legislation and processes impacting payroll and tax systems. What your day-to-day will be like: Ensure tasks are completed accurately and on time, in accordance with legislative requirements and deadlines. Liaise with peers across HR with reference to new starters, leavers, and other pay-impacting changes to Team Member details. Create and/or maintain management reports, including monthly results, quarterly and year-end reports (i.e., gross payroll, tax deductions, benefit deductions, etc.). Support specialised calculation activities, such as SSP, SMP, Company sick, company maternity pays and Additional holiday pay, and any other calculations as required. Delivery of high standard of reconciliations and presentation of data, and, have a positive and can-do attitude. Strive for continuous improvements. Enhance your skills and knowledge by attending training updates on legislation changes, webinar access to HMRC etc, and provide support to the business with change management activities. Be knowledgeable and current with UK Payroll and tax regulations, statutory requirements and pension legislation relating to Payroll, Pensions, Benefits-in-Kind, and employment related benefits always ensuring Hilton's compliance. Ensure auto enrolment pension processes are complied with for our various Owners' pension schemes, including re-enrolment and staging for new properties. Benefit in Kind analysis and reporting, such as P11D, PSA, Short Term business visitors. Liaison with HMRC, and other 3rd party partners as required. Office of National Statistics surveys and other related audit requests. Correspond in Service Now platform for any support tickets raised to us, or that should be raised by us to our I.T partners. How you will collaborate with others: Attending in-person meetings, MS Teams, Zoom calls, are an essential part of your daily collaboration with others. Work closely with key partners, such as Hilton Data Governance, Compensation& Benefits team, Pension providers and advisers, HR, Finance and Tax teams, Audit teams and Exec Comp to ensure compliance and business needs are met. Integrate with the global payroll and HR teams and provide support with business project calls, and audit calls as required. Liaise with our partners in Hyderabad, India, regarding payroll and compliance related tasks. What projects you will take ownership of: Payroll system testing of new software releases, to ensure compliance with payroll legislation and business requirements. Payroll system report development, and testing. Benefits-in-Kind analysis/review and reporting, Payroll Accounting, and Payroll Compliance activities and task deliverables. Pension auto enrolment compliance, including re-enrolment for our multiple owner schemes, and declarations are submitted timeously. Compliance analysis for business tax returns, such as PSA, Short Term Business Visitors return, HMRC monthly and annual returns, and other statutory tasks. Develop and maintain SOPs/Desktop Procedures, ensuring that key tasks are properly documented and updated in the event of change. Follow company process controls to ensure compliance with Company Policy, SOX, and audit requirements; ensure documentation is relevant and up to date. Follow the timetable of team tasks to ensure deliverables are met to ensure compliance with statutory & legislative deadlines. Daily payroll input relating to starters, leavers, HMRC instructions and information from hotels. Providing data for audit departments upon request What are we looking for? Previous experience in an Analyst or Senior Analyst role/capacity. In-depth knowledge and experience in the latest payroll and tax compliance procedures and legislation. Prior experience of UK statutory payroll calculations, e.g statutory sick pay, maternity pay calcs etc. Advanced excel skills including pivots, vlookups, advanced formatting skills are required. Knowledge and understanding of UK Pension auto-enrolment regulations. Demonstrate decision making, attention to detail, excellent analytical skills and customer care focus. Strong inter-personal skills and able to communicate and influence at all levels. Critical thinker, motivator, collaborative, problem solving abilities. Be able to use own initiative with 'can-do' approach, and able to mentor others if required. Thrive under pressure in a fast paced environment, being able to handle multiple demands and appropriately prioritise responsibilities. Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions. Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills. Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft Travel up to 10% on occasion may be required. It would be useful if you have: Knowledge of Oracle Cloud Payroll/HR system and reporting Experience with HMRC Government Gateway System Understanding of payroll accounting practices such as journal entry posting, balance sheet reconciliations, trial balance reviews. Knowledge and understanding of UK Pension auto-enrolment regulations. Experience in Power BI Sharepoint Service Now
Feb 05, 2026
Full time
Job Description - Senior Analyst Payroll & Compliance (EUR015RT) Job Description Senior Analyst Payroll & Compliance (EUR015RT) Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Position Summary Under the direction of the Payroll & Compliance Team Leader the Senior Analyst for Payroll & Compliance will deliver the day-to-day payroll, compliance reporting, tax analysis, and analytical processes as per our agreed timetable and Service level agreements. The analyst will be part of a dedicated customer focused team, whose goal is to offer best-in-class payroll and compliance services to our key stakeholders. We process payroll for approx. 10k UK employees throughout the UK and on behalf of 25 PAYE tax references/owners. Our role is to ensure that our processes for on-cycle payroll and off-cycle payroll are compliant with UK statutory requirements This will require meticulous attention to detail, the ability to understand and interpret statutory legislation within the Payroll Services and Employment Tax arena, and provide a high standard of accurate, detailed analytics, reconciliation, and compliance reporting. Some of the key projects for the UK Payroll & Compliance team are Import/Check payroll input in Oracle Cloud Payroll System, HMRC compliance reporting for PAYE; annual PSA analysis and reporting; P11Ds; Short Term Business Visitors annual return; Additional Holiday Pay monthly calculations; Pension auto enrolment compliance; SOX compliance and controls; Payroll Balance Sheet Reconciliations; General Ledger journals for Payroll; and dealing with HMRC & Employee queries. We are part of a fast-paced Payroll & Compliance industry - as statutory payroll and tax legislation changes regularly, and our business development opportunities, often results in our payroll team being involved in new initiatives and projects. In 2024, our Hilton Payroll Team were awarded the Global Team of the Year Award, presented by the Global Payroll Association. This demonstrates the fantastic teamwork and professionalism of our team, and our aim to deliver excellent service. Hilton UK Payroll & Compliance team is part of the wider Hilton Global Payroll Team. As such, our continued collaboration with our colleagues in Memphis, Virginia, Hyderabad, Watford, and throughout the organization, is an essential part of our continuous journey to provide the best-in-class Payroll and Compliance service to our customers. Key responsibilities You will work with the team to provide excellent customer service support to our key stakeholders and partners, such as our team members, our owners, Finance team, Tax Team, Audit, Technical systems, Pensions providers, P HR Exec Comp, Corporate HR, and Hotel Operations. You will provide accurate and efficient delivery of statutory payroll compliance analysis, reporting and reconciliations, and work closely with the Payroll and Compliance team, to ensure all tasks are delivered on time. Many of the tasks involve pre and post payroll report analysis, investigation, problem solving, interpretation and implementation of new legislation and processes impacting payroll and tax systems. What your day-to-day will be like: Ensure tasks are completed accurately and on time, in accordance with legislative requirements and deadlines. Liaise with peers across HR with reference to new starters, leavers, and other pay-impacting changes to Team Member details. Create and/or maintain management reports, including monthly results, quarterly and year-end reports (i.e., gross payroll, tax deductions, benefit deductions, etc.). Support specialised calculation activities, such as SSP, SMP, Company sick, company maternity pays and Additional holiday pay, and any other calculations as required. Delivery of high standard of reconciliations and presentation of data, and, have a positive and can-do attitude. Strive for continuous improvements. Enhance your skills and knowledge by attending training updates on legislation changes, webinar access to HMRC etc, and provide support to the business with change management activities. Be knowledgeable and current with UK Payroll and tax regulations, statutory requirements and pension legislation relating to Payroll, Pensions, Benefits-in-Kind, and employment related benefits always ensuring Hilton's compliance. Ensure auto enrolment pension processes are complied with for our various Owners' pension schemes, including re-enrolment and staging for new properties. Benefit in Kind analysis and reporting, such as P11D, PSA, Short Term business visitors. Liaison with HMRC, and other 3rd party partners as required. Office of National Statistics surveys and other related audit requests. Correspond in Service Now platform for any support tickets raised to us, or that should be raised by us to our I.T partners. How you will collaborate with others: Attending in-person meetings, MS Teams, Zoom calls, are an essential part of your daily collaboration with others. Work closely with key partners, such as Hilton Data Governance, Compensation& Benefits team, Pension providers and advisers, HR, Finance and Tax teams, Audit teams and Exec Comp to ensure compliance and business needs are met. Integrate with the global payroll and HR teams and provide support with business project calls, and audit calls as required. Liaise with our partners in Hyderabad, India, regarding payroll and compliance related tasks. What projects you will take ownership of: Payroll system testing of new software releases, to ensure compliance with payroll legislation and business requirements. Payroll system report development, and testing. Benefits-in-Kind analysis/review and reporting, Payroll Accounting, and Payroll Compliance activities and task deliverables. Pension auto enrolment compliance, including re-enrolment for our multiple owner schemes, and declarations are submitted timeously. Compliance analysis for business tax returns, such as PSA, Short Term Business Visitors return, HMRC monthly and annual returns, and other statutory tasks. Develop and maintain SOPs/Desktop Procedures, ensuring that key tasks are properly documented and updated in the event of change. Follow company process controls to ensure compliance with Company Policy, SOX, and audit requirements; ensure documentation is relevant and up to date. Follow the timetable of team tasks to ensure deliverables are met to ensure compliance with statutory & legislative deadlines. Daily payroll input relating to starters, leavers, HMRC instructions and information from hotels. Providing data for audit departments upon request What are we looking for? Previous experience in an Analyst or Senior Analyst role/capacity. In-depth knowledge and experience in the latest payroll and tax compliance procedures and legislation. Prior experience of UK statutory payroll calculations, e.g statutory sick pay, maternity pay calcs etc. Advanced excel skills including pivots, vlookups, advanced formatting skills are required. Knowledge and understanding of UK Pension auto-enrolment regulations. Demonstrate decision making, attention to detail, excellent analytical skills and customer care focus. Strong inter-personal skills and able to communicate and influence at all levels. Critical thinker, motivator, collaborative, problem solving abilities. Be able to use own initiative with 'can-do' approach, and able to mentor others if required. Thrive under pressure in a fast paced environment, being able to handle multiple demands and appropriately prioritise responsibilities. Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions. Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills. Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft Travel up to 10% on occasion may be required. It would be useful if you have: Knowledge of Oracle Cloud Payroll/HR system and reporting Experience with HMRC Government Gateway System Understanding of payroll accounting practices such as journal entry posting, balance sheet reconciliations, trial balance reviews. Knowledge and understanding of UK Pension auto-enrolment regulations. Experience in Power BI Sharepoint Service Now
Sr. Product Manager - Engagement
Kraken
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
General Manager, Embed and Ramp
Kraken
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Customer Success Manager
Infinity Manchester, Lancashire
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
Feb 03, 2026
Full time
Salary: Dependent on Experience Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: 2 days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors ranging from SMB to large volume agencies. You will be the voice of the customer and provide continual feedback to our product and development teams. About you The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers experience and ensure customers are adopting the solution. You will be someone who is willing to go the extra mile and be able to spot customer needs and opportunities. You will be able to communicate effectively across departments and ensure the customer needs are being met. Key Responsibilities Be responsible for the performance (retention) of your allocated customer book, through limiting customer risks/churn and proactively engaging in commercial opportunities to expand infinity products/services across your customers teams and markets Monitor the health of your customer book though tactics such as reviewing levels of customer engagement and risk scoring. Deliver the service offer to customers such as touch in calls, account and audit reviews and create account & success plans for certain higher value customers. Have commercial responsibility for customers that you engage with e.g. pricing, packages, renewals, cross/upsells etc. Help onboard new customers and realise value as quickly and effortlessly as possible (time to first value). Maintain an advanced level of knowledge and understanding of the Infinity platform and subsequent services offered, including third party integration platforms Nurture customer advocacy in collaboration with the marketing team to produce case studies, testimonials, award entries etc. for your customers Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function Produce reports and forecasts as required for the Customer Success function, ensuring opportunities are kept up to date with relevant date and stages. Be the voice and customer advocate across the business, working closely with Product, Marketing, Sales and CX teams to ensure we are reviewing customer needs and prioritising where we think we can gain the most value across the client base Maintain an ethos of continual improvement whether that be re-defining processes, better use of technology or similar to maximise operational efficiencies Key Skills & Behaviours 2+ years of experience in a B2B software account management or customer success role Proven experience effectively managing a large book of SME & Enterprise customers Good presenter & communicator, able to structure and deliver presentations such as account reviews and QBR's. Time management and prioritisation skills which are linked to 'work ethic'. There will be times where this role will require early starts, late finishes, extra work to meet tight deadlines, time management is key in terms of setting multiple meetings in 1 day, thus making the best of time Knowledge of most standard desktop software applications e.g. excel, word, outlook etc Excellent comms skills inc. telephone manner, with strong written and oral communication skills - fast and effective communicator via all channels Strong experience and understanding of online marketing A valued team member who upholds Infinity values and professional integrity Ability to use own initiative and think 'outside the box' Customer focused individual who is self-motivated Ability to build strong trusted relationships at any level of seniority Strives to continuously raise standards e.g. what should a CSM review deck look like, does it work, how could it work better. This requires a proactive mindset Self-starter mentality who controls their own destiny Beneficial but not essential Experience in using Salesforce Experience of call tracking systems Experience of SaaS business Experience of contact centre environments Second language, ideally German, French or Italian At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you.
Senior Product Manager - Pro - Tax Reporting
Kraken
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Client Reporting team at Kraken which owns the end-to-end reporting platform delivering scalable solutions to help clients understand trading activity, asset allocations and meet tax / compliance obligations. The team sets the global direction for statements, exports, tax reports and the client experience for the reporting user interfaces. The opportunity Own the platform strategy and execution of client reporting experiences globally, covering diverse asset classes like crypto, equities and derivatives. Re-imagine account statements, transaction history, tax reports and portfolio summaries to provide best in class client experience. Collaborate with data, finance, and compliance to anticipate regulatory changes and incorporate them into the reporting frameworks. Provide reporting solutions that meet diverse regulatory and geographical requirements, balancing compliance with exceptional user experience. Partner with the design team to champion the client UX for the documentation centers across web and mobile applications. Lead vendor strategy: assess, integrate and optimize third-party tools for data aggregation, report generation and export functionality. Skills you should HODL 5+ years of product management experience, including building reporting products for clients, such as account statements, tax forms (e.g. 1099-B, 1099-MISC, 1099-K forms), transaction exports and user audit trails. Demonstrate a proven track record of owning strategy and delivering high-impact reporting tools in complex, regulated environments. Excellent stakeholder management and communications skills, including writing PRDs, strategy docs and product vision narratives. Experience leading vendor evaluations, integrations and performance management for data and reporting services. A deep passion for the crypto industry, including staying at the forefront of new trends, technologies, and developments. A learning attitude and willingness to innovate are crucial. Able to align diverse stakeholders, clearly articulate product decisions, and inspire cross-functional teams. Thrives in a fast-paced, ambiguous startup environment and brings a hands-on, can-do attitude to problem solving. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 03, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Client Reporting team at Kraken which owns the end-to-end reporting platform delivering scalable solutions to help clients understand trading activity, asset allocations and meet tax / compliance obligations. The team sets the global direction for statements, exports, tax reports and the client experience for the reporting user interfaces. The opportunity Own the platform strategy and execution of client reporting experiences globally, covering diverse asset classes like crypto, equities and derivatives. Re-imagine account statements, transaction history, tax reports and portfolio summaries to provide best in class client experience. Collaborate with data, finance, and compliance to anticipate regulatory changes and incorporate them into the reporting frameworks. Provide reporting solutions that meet diverse regulatory and geographical requirements, balancing compliance with exceptional user experience. Partner with the design team to champion the client UX for the documentation centers across web and mobile applications. Lead vendor strategy: assess, integrate and optimize third-party tools for data aggregation, report generation and export functionality. Skills you should HODL 5+ years of product management experience, including building reporting products for clients, such as account statements, tax forms (e.g. 1099-B, 1099-MISC, 1099-K forms), transaction exports and user audit trails. Demonstrate a proven track record of owning strategy and delivering high-impact reporting tools in complex, regulated environments. Excellent stakeholder management and communications skills, including writing PRDs, strategy docs and product vision narratives. Experience leading vendor evaluations, integrations and performance management for data and reporting services. A deep passion for the crypto industry, including staying at the forefront of new trends, technologies, and developments. A learning attitude and willingness to innovate are crucial. Able to align diverse stakeholders, clearly articulate product decisions, and inspire cross-functional teams. Thrives in a fast-paced, ambiguous startup environment and brings a hands-on, can-do attitude to problem solving. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

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