Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team We're a multidisciplinary team of designers and coders who bring front-end web experiences to life. We craft not just beautiful interfaces but functional, high-performance experiences that feel effortless in the browser. From fluid animations to pixel-perfect layouts, we obsess over the details that make the web feel intuitive and engaging. We're not just pushing pixels, we're pushing boundaries. We need the rare hybrids: designers who don't just envision, but build. Whether it's with HTML, CSS, JavaScript, or cutting edge animations, you'll be at the helm of your designs from concept to execution. If you love the challenge of designing for the web where creativity meets performance and interaction-we'd love to have you on the team The opportunity Lead the creation of essential web experiences and marketing pages that are designed to drive customer engagement and conversion. Create high quality, delightful experiences with designers, researchers, product managers, content specialists, and engineers. Balance business objectives, customer needs, insights and technical constraints to produce data informed outcomes. Take concepts from research, to exploration, to prototypes, to production. Actively participate in design reviews both seeking and giving meaningful and supportive feedback. Take full accountability for your work and exercise consideration of every detail. Contribute to the definition and expansion of new and existing design systems. Utilize data to drive brand strategy and product growth; analyze and interpret data to create compelling concepts and presentations, sharing insights with executives to shape and propel our brand forward. Skills you should HODL A Portfolio that Speaks Volumes: Show us the best of your portfolio which highlights your commitment to design quality, standards, and optimization. Technical Design Insight: More than mastering Figma, you possess a keen understanding of how design integrates with code. Familiarity with HTML & CSS is essential, and experience with React + JSON is a welcome bonus but not required. While we don't expect you to write production ready code (it's certainly a bonus if you can), your awareness of what's technically feasible in web, along with optimization for performance, is vital to our team's success. Understanding of UI/UX for front facing consumer websites: Proficient in creating user centered designs that align with marketing goals, with a keen understanding of user experience (UX) and user interface (UI) principles. Information Architecture Awareness: Demonstrated ability to structure and organize web content, creating intuitive navigation and positive user experiences. Adherence to Standards: A firm grasp of W3C standards, ensuring that designs comply with industry guidelines and best practices for accessibility, usability, and cross browser compatibility. Collaborative Spirit and Open Minded Approach: Thrive in our evolving design team, with an emphasis on continuous learning and egoless collaboration. History of Satisfied Collaborations: Demonstrate a track record of successful partnerships with colleagues who would eagerly work with you again. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job related skills or work style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Apr 02, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team We're a multidisciplinary team of designers and coders who bring front-end web experiences to life. We craft not just beautiful interfaces but functional, high-performance experiences that feel effortless in the browser. From fluid animations to pixel-perfect layouts, we obsess over the details that make the web feel intuitive and engaging. We're not just pushing pixels, we're pushing boundaries. We need the rare hybrids: designers who don't just envision, but build. Whether it's with HTML, CSS, JavaScript, or cutting edge animations, you'll be at the helm of your designs from concept to execution. If you love the challenge of designing for the web where creativity meets performance and interaction-we'd love to have you on the team The opportunity Lead the creation of essential web experiences and marketing pages that are designed to drive customer engagement and conversion. Create high quality, delightful experiences with designers, researchers, product managers, content specialists, and engineers. Balance business objectives, customer needs, insights and technical constraints to produce data informed outcomes. Take concepts from research, to exploration, to prototypes, to production. Actively participate in design reviews both seeking and giving meaningful and supportive feedback. Take full accountability for your work and exercise consideration of every detail. Contribute to the definition and expansion of new and existing design systems. Utilize data to drive brand strategy and product growth; analyze and interpret data to create compelling concepts and presentations, sharing insights with executives to shape and propel our brand forward. Skills you should HODL A Portfolio that Speaks Volumes: Show us the best of your portfolio which highlights your commitment to design quality, standards, and optimization. Technical Design Insight: More than mastering Figma, you possess a keen understanding of how design integrates with code. Familiarity with HTML & CSS is essential, and experience with React + JSON is a welcome bonus but not required. While we don't expect you to write production ready code (it's certainly a bonus if you can), your awareness of what's technically feasible in web, along with optimization for performance, is vital to our team's success. Understanding of UI/UX for front facing consumer websites: Proficient in creating user centered designs that align with marketing goals, with a keen understanding of user experience (UX) and user interface (UI) principles. Information Architecture Awareness: Demonstrated ability to structure and organize web content, creating intuitive navigation and positive user experiences. Adherence to Standards: A firm grasp of W3C standards, ensuring that designs comply with industry guidelines and best practices for accessibility, usability, and cross browser compatibility. Collaborative Spirit and Open Minded Approach: Thrive in our evolving design team, with an emphasis on continuous learning and egoless collaboration. History of Satisfied Collaborations: Demonstrate a track record of successful partnerships with colleagues who would eagerly work with you again. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job related skills or work style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Job Title Accounts Supervisor Location London Salary £50,000 - £57,000 I'm currently working with a well-known firm in London who are seeking an ambitious and experienced Accounts Supervisor to join their dynamic Creative Division. The ideal candidate will be ACA or ACCA qualified. What you will be doing as an Accounts Supervisor Oversee the preparation and delivery of statutory accounts, coordinating with tax and other departments for final review. Working on a creative client portfolio, including music clients. Lead efforts to streamline processes and enhance workflow efficiency for both clients and internal teams. Assist with monthly deadlines, including liaising with clients and the team to finalize management accounts, VAT returns, and other required financial returns. Prepare comprehensive information packs and meeting agendas in advance of client meetings. What you will need to succeed as an Accounts Supervisor ACA or ACCA qualified. Experience in working on creative clients, including music. Advanced knowledge of desktop and cloud-based bookkeeping software, particularly QuickBooks and Xero. Experience using statutory accounting software packages (Caseware is desirable but not essential). Audit experience is highly desirable but not a requirement. Highly analytical with strong numerical skills. Proficient in Excel (Intermediate to Advanced level). Excellent communication and interpersonal skills. Proactive, able to take the initiative and drive solutions. Comfortable working cross-functionally and solving problems collaboratively. Why join this firm? A clear progression path to partnership, allowing you to shape the future of the business. Private medical insurance. 25 days of annual leave, plus bank holidays and 3 additional days over the December holidays. Cashback scheme for medical expenses. Group Life Insurance. Mental wellbeing and physical health support. Regular social events and activities (including pizza, breakfast, and rooftop drinks). Cycle-to-work scheme. Season ticket loans. Workplace nursery scheme. What next? The client is keen to start interviewing NOW! So if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 01, 2026
Full time
Job Title Accounts Supervisor Location London Salary £50,000 - £57,000 I'm currently working with a well-known firm in London who are seeking an ambitious and experienced Accounts Supervisor to join their dynamic Creative Division. The ideal candidate will be ACA or ACCA qualified. What you will be doing as an Accounts Supervisor Oversee the preparation and delivery of statutory accounts, coordinating with tax and other departments for final review. Working on a creative client portfolio, including music clients. Lead efforts to streamline processes and enhance workflow efficiency for both clients and internal teams. Assist with monthly deadlines, including liaising with clients and the team to finalize management accounts, VAT returns, and other required financial returns. Prepare comprehensive information packs and meeting agendas in advance of client meetings. What you will need to succeed as an Accounts Supervisor ACA or ACCA qualified. Experience in working on creative clients, including music. Advanced knowledge of desktop and cloud-based bookkeeping software, particularly QuickBooks and Xero. Experience using statutory accounting software packages (Caseware is desirable but not essential). Audit experience is highly desirable but not a requirement. Highly analytical with strong numerical skills. Proficient in Excel (Intermediate to Advanced level). Excellent communication and interpersonal skills. Proactive, able to take the initiative and drive solutions. Comfortable working cross-functionally and solving problems collaboratively. Why join this firm? A clear progression path to partnership, allowing you to shape the future of the business. Private medical insurance. 25 days of annual leave, plus bank holidays and 3 additional days over the December holidays. Cashback scheme for medical expenses. Group Life Insurance. Mental wellbeing and physical health support. Regular social events and activities (including pizza, breakfast, and rooftop drinks). Cycle-to-work scheme. Season ticket loans. Workplace nursery scheme. What next? The client is keen to start interviewing NOW! So if you are interested, please apply asap! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Job Opportunity: Social and Content Lead To lead on creating and delivering content on SE's social media channels, helping to grow our audience, engagement and conversions to memberships. You will have a key role in telling the story of surfing in England, from our grassroots programmes to Team England, whilst delivering value for our partners and sponsors. It's an exciting opportunity for a creative and motivated person with a passion for surfing to gain allot of experience across all aspects of a dynamic and fast paced national governing body. Please note: due to the seasonal nature of Surfing England's calendar, this role requires regular weekend working. From April to October, we run events on the majority of weekends, many of which require social media presence and are opportunities to capture great content. Flexibility and enthusiasm for event-based work (which are often early starts and late finishes) is essential for this role. Key Responsibilities To take the lead on creating a strategy for Surfing England's social media channels, creating a plan for growth and increased engagement Management of our social media platforms, working across the team to generate content and stories, backed up with analytics and performance data Creating content that tells the story of our surfers and community, delivering an engaging feed that draws in a diverse audience During events, work as part of the events team, taking responsibility for social media and content creation, including creating media briefs, managing our freelance photographers and videographers and post event writing press releases, finalising edits and sharing across our platforms and press partners Being creative and innovative in your approach to developing our social media, bringing forward ideas to help deliver partner outputs, create new revenue streams, grow our membership and reach new audiences Ensuring the appropriate nature of all content, and refining content from other team members, freelancers, coaches, etc Person Specification We're a small, passionate team and alongside technical competence we need people who bring positive energy and a great attitude to the team. You'll be proactive and adaptable and a natural do-er, taking initiative to see what needs doing and make it happen, whether that's capturing content, problem solving with corporate partners or helping put up event gazebos. You'll take pride in your work, and bring a positive, optimistic energy to everything you do. Required Skills, Experience and Knowledge Knowledge of and passion for surfing and the surf community in England Preferred 2 years' experience managing social media platforms for a brand, company or person(s) (or an equivalent level of demonstrable experience) Recent experience of filming high quality surf content, with a strong understanding of how to capture both action content and personal story telling Strong editing skills, with a quick turnaround. Sound knowledge of editing software (desktop and mobile) Experience in creative writing Excellent organisation skills. You'll be juggling lots of workstreams, with high demands from the team for content Be a genuine team player, and be prepared to assist with ad-hoc tasks such as event site build, break, trailer loading, driving vans with kit, etc Bags of enthusiasm for surfing and for using surfing as a tool for positive change This job description identifies the main purpose of the role and its responsibilities. Due to being a small organisation, there may be requirements outside of this. If you believe you could take on this role and fulfil its tasks and wish to join Surfing England at a pivotal time with a vision for growth and positive impact - then we want to hear from you! Location: Office based - Braunton, North Devon. With lots of travel for events, etc. Hours:Preferable full time, a minimum of 4 days a week considered Employment type:12 months initial contract, view to permanent Requirements: Full clean UK driving license and own vehicle (mileage for work purposes will be paid) This role reports to the Operations Manager. To Apply Please submit: A video introducing yourself, talking us through your ideas to grow our social media channel to 100k (no longer than 5 minutes); A link to your portfolio and/or social media channels Closing deadline: Sunday 18 th January at 23:59.Please note we reserve the right to close applications early. Interviews: Wednesday 4 th or Thursday 5 th February at our office in Braunton, North Devon. If you have a preference of day, please specify in your application. If you have queries about the role, please contact Hannah on (please note away from the office from Saturday 20 th - Monday 5 th January). About Surfing England Surfing England is the sport's National Governing Body (NGB) as recognised by Sport England and we look after the sport from grass roots through to Team England. At the heart of what we do, is serving and supporting our membership of surfers, surf coaches, clubs and schools. There has never been a more exciting time to be involved in English surfing. A vibrant and exciting club scene, artificial waves being rolled out in major cities, record levels of participation and some amazing talent coming through the competitive ranks.Alongside the sporting potential of surfing, it is also being recognised as a fantastic tool for positive social change, with many of our clubs & schools involved in amazing projects, from overcoming the barriers to get teenage girls involved in sport to providing mental health support for the blue light emergency services. This role will play an integral part in the future of Surfing England, whilst offering the right person a rare opportunity to gain hands on experience across events, performance sport, community programmes and partnerships. You'll develop a broad skillset, build industry connections, and play a meaningful role in the growth of surfing in England, with opportunities for progression as the organisation evolves.
Apr 01, 2026
Full time
Job Opportunity: Social and Content Lead To lead on creating and delivering content on SE's social media channels, helping to grow our audience, engagement and conversions to memberships. You will have a key role in telling the story of surfing in England, from our grassroots programmes to Team England, whilst delivering value for our partners and sponsors. It's an exciting opportunity for a creative and motivated person with a passion for surfing to gain allot of experience across all aspects of a dynamic and fast paced national governing body. Please note: due to the seasonal nature of Surfing England's calendar, this role requires regular weekend working. From April to October, we run events on the majority of weekends, many of which require social media presence and are opportunities to capture great content. Flexibility and enthusiasm for event-based work (which are often early starts and late finishes) is essential for this role. Key Responsibilities To take the lead on creating a strategy for Surfing England's social media channels, creating a plan for growth and increased engagement Management of our social media platforms, working across the team to generate content and stories, backed up with analytics and performance data Creating content that tells the story of our surfers and community, delivering an engaging feed that draws in a diverse audience During events, work as part of the events team, taking responsibility for social media and content creation, including creating media briefs, managing our freelance photographers and videographers and post event writing press releases, finalising edits and sharing across our platforms and press partners Being creative and innovative in your approach to developing our social media, bringing forward ideas to help deliver partner outputs, create new revenue streams, grow our membership and reach new audiences Ensuring the appropriate nature of all content, and refining content from other team members, freelancers, coaches, etc Person Specification We're a small, passionate team and alongside technical competence we need people who bring positive energy and a great attitude to the team. You'll be proactive and adaptable and a natural do-er, taking initiative to see what needs doing and make it happen, whether that's capturing content, problem solving with corporate partners or helping put up event gazebos. You'll take pride in your work, and bring a positive, optimistic energy to everything you do. Required Skills, Experience and Knowledge Knowledge of and passion for surfing and the surf community in England Preferred 2 years' experience managing social media platforms for a brand, company or person(s) (or an equivalent level of demonstrable experience) Recent experience of filming high quality surf content, with a strong understanding of how to capture both action content and personal story telling Strong editing skills, with a quick turnaround. Sound knowledge of editing software (desktop and mobile) Experience in creative writing Excellent organisation skills. You'll be juggling lots of workstreams, with high demands from the team for content Be a genuine team player, and be prepared to assist with ad-hoc tasks such as event site build, break, trailer loading, driving vans with kit, etc Bags of enthusiasm for surfing and for using surfing as a tool for positive change This job description identifies the main purpose of the role and its responsibilities. Due to being a small organisation, there may be requirements outside of this. If you believe you could take on this role and fulfil its tasks and wish to join Surfing England at a pivotal time with a vision for growth and positive impact - then we want to hear from you! Location: Office based - Braunton, North Devon. With lots of travel for events, etc. Hours:Preferable full time, a minimum of 4 days a week considered Employment type:12 months initial contract, view to permanent Requirements: Full clean UK driving license and own vehicle (mileage for work purposes will be paid) This role reports to the Operations Manager. To Apply Please submit: A video introducing yourself, talking us through your ideas to grow our social media channel to 100k (no longer than 5 minutes); A link to your portfolio and/or social media channels Closing deadline: Sunday 18 th January at 23:59.Please note we reserve the right to close applications early. Interviews: Wednesday 4 th or Thursday 5 th February at our office in Braunton, North Devon. If you have a preference of day, please specify in your application. If you have queries about the role, please contact Hannah on (please note away from the office from Saturday 20 th - Monday 5 th January). About Surfing England Surfing England is the sport's National Governing Body (NGB) as recognised by Sport England and we look after the sport from grass roots through to Team England. At the heart of what we do, is serving and supporting our membership of surfers, surf coaches, clubs and schools. There has never been a more exciting time to be involved in English surfing. A vibrant and exciting club scene, artificial waves being rolled out in major cities, record levels of participation and some amazing talent coming through the competitive ranks.Alongside the sporting potential of surfing, it is also being recognised as a fantastic tool for positive social change, with many of our clubs & schools involved in amazing projects, from overcoming the barriers to get teenage girls involved in sport to providing mental health support for the blue light emergency services. This role will play an integral part in the future of Surfing England, whilst offering the right person a rare opportunity to gain hands on experience across events, performance sport, community programmes and partnerships. You'll develop a broad skillset, build industry connections, and play a meaningful role in the growth of surfing in England, with opportunities for progression as the organisation evolves.
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Apr 01, 2026
Full time
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ctrix or Azure Virtual Desktop Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
Apr 01, 2026
Full time
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
Why Join Emmaus CAT? Emmaus Catholic Academy Trust is a fast-growing organisation committed to providing outstanding Catholic education. As an IT Cluster Apprentice, you will be part of a supportive and forward-thinking team implementing modern technologies across our schools. This role offers excellent development opportunities and the chance to contribute to a meaningful mission. About the role: As an IT Cluster Apprentice, you will play a key role in supporting the day-to-day implementation of IT services within our schools. Working as part of the Emmaus CAT Central Team, you will help ensure that staff and pupils receive effective, efficient and reliable IT support. Your initial deployment will be at St Anne's RC Voluntary Academy (Stockport Cluster). Over time, you will also provide on-site support to neighbouring primary schools within the Catholic Academy Trust (CAT) on a rota basis. This IT apprenticeship offers exposure to a wide range of technologies, including Microsoft 365, Windows 11, Chrome OS, and school service desk systems. As an IT Cluster Apprentice, you will work closely with the Head of IT, IT Operations Manager, Cluster IT Manager, School Business Managers, and School IT Leads. Responsibilities: Supporting the day-to-day implementation of IT services across CAT schools Assisting with desktop administration, including Microsoft and Windows environments Helping manage the school IT service desk Providing on-site support across multiple schools within the Trust Working collaboratively to support the Emmaus CAT IT strategy Delivering excellent customer service to staff and pupils Maintaining confidentiality and professionalism at all times What we're looking for: Experience & knowledge: Experience with Windows & 11, Chrome OS Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive) Understanding of basic IT troubleshooting Customer-focused approach Awareness of DfE Digital & Technology Standards (desirable) Skills & attributes: Adaptable and flexible across multiple school sites Integrity, professionalism and alignment with Emmaus CAT values Ability to work collaboratively and discreetly Commitment to the Trust community Full UK driving licence Enhanced DBS clearance Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Full-time, 35 hours per week Future prospects: Opportunities available as the Trust's IT service expands. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apr 01, 2026
Full time
Why Join Emmaus CAT? Emmaus Catholic Academy Trust is a fast-growing organisation committed to providing outstanding Catholic education. As an IT Cluster Apprentice, you will be part of a supportive and forward-thinking team implementing modern technologies across our schools. This role offers excellent development opportunities and the chance to contribute to a meaningful mission. About the role: As an IT Cluster Apprentice, you will play a key role in supporting the day-to-day implementation of IT services within our schools. Working as part of the Emmaus CAT Central Team, you will help ensure that staff and pupils receive effective, efficient and reliable IT support. Your initial deployment will be at St Anne's RC Voluntary Academy (Stockport Cluster). Over time, you will also provide on-site support to neighbouring primary schools within the Catholic Academy Trust (CAT) on a rota basis. This IT apprenticeship offers exposure to a wide range of technologies, including Microsoft 365, Windows 11, Chrome OS, and school service desk systems. As an IT Cluster Apprentice, you will work closely with the Head of IT, IT Operations Manager, Cluster IT Manager, School Business Managers, and School IT Leads. Responsibilities: Supporting the day-to-day implementation of IT services across CAT schools Assisting with desktop administration, including Microsoft and Windows environments Helping manage the school IT service desk Providing on-site support across multiple schools within the Trust Working collaboratively to support the Emmaus CAT IT strategy Delivering excellent customer service to staff and pupils Maintaining confidentiality and professionalism at all times What we're looking for: Experience & knowledge: Experience with Windows & 11, Chrome OS Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive) Understanding of basic IT troubleshooting Customer-focused approach Awareness of DfE Digital & Technology Standards (desirable) Skills & attributes: Adaptable and flexible across multiple school sites Integrity, professionalism and alignment with Emmaus CAT values Ability to work collaboratively and discreetly Commitment to the Trust community Full UK driving licence Enhanced DBS clearance Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Full-time, 35 hours per week Future prospects: Opportunities available as the Trust's IT service expands. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 01, 2026
Full time
Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ensure internal systems are up to date Promote and maintain health & safety standards across the team Support continuous improvement within the configuration and deployment process What We're Looking For Proven experience in a supervisory or team leader role within an IT environment Strong background in IT hardware configuration, deployment, or build environments Experience working to KPIs and service level agreements (SLAs) Good knowledge of: Desktop / laptop builds Operating systems (Windows, Android, iOS) Strong communication and team leadership skills Ability to manage workloads in a fast-paced, operational setting Comfortable working in a hands-on, floor-based environmentsirable Certifications such as CompTIA A+ or Server+ Experience with ISO standards and processes Health & Safety training (e.g. First Aid, Fire Marshal) Additional Requirements Ability to obtain relevant security clearance (government or police level, depending on projects) What's on Offer Competitive salary + benefits package Career development and progression opportunities Supportive and inclusive working environment Opportunity to work within a large, established IT services operation
Apr 01, 2026
Full time
Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ensure internal systems are up to date Promote and maintain health & safety standards across the team Support continuous improvement within the configuration and deployment process What We're Looking For Proven experience in a supervisory or team leader role within an IT environment Strong background in IT hardware configuration, deployment, or build environments Experience working to KPIs and service level agreements (SLAs) Good knowledge of: Desktop / laptop builds Operating systems (Windows, Android, iOS) Strong communication and team leadership skills Ability to manage workloads in a fast-paced, operational setting Comfortable working in a hands-on, floor-based environmentsirable Certifications such as CompTIA A+ or Server+ Experience with ISO standards and processes Health & Safety training (e.g. First Aid, Fire Marshal) Additional Requirements Ability to obtain relevant security clearance (government or police level, depending on projects) What's on Offer Competitive salary + benefits package Career development and progression opportunities Supportive and inclusive working environment Opportunity to work within a large, established IT services operation
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Apr 01, 2026
Full time
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
IT Helpdesk Technician Location: Cambridge Salary : £28,778 - £34,787 depending on qualifications and experience Working hours: 37.5 per week, full year The Perse School Cambridge is one of the country's leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Perse School is looking for an IT Support Technician to join a growing department. This is a key role in dealing with daily technical queries alongside supporting senior members of the team with technical projects. The IT Department is led by the IT Director and split into two teams although they overlap regularly. We operate a wide range of enterprise technologies including VMWare, Veeam, Microsoft 365 platforms such as InTune and PowerApps, cyber security monitoring software and other on-prem/cloud technologies. Along with these technologies, the IT department supplies, manages and supports a wide variety of client devices such as one-to-one student computers, staff laptops and fixed desktops. The IT Helpdesk Technician's purpose is to provide an excellent level of support to the school community, to include setting up and maintaining equipment, troubleshooting problems and providing technical advice and best practice. The IT Helpdesk Technician supports all three schools. It is therefore a requirement of the role that the post holder be flexible in their approach and able to work both independently and as part of the broader IT team. Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels getting exposure to enterprise technologies alongside day to day responsibilities. To Apply Further details including how to apply can be obtained from our website when you click apply. Closing date: Monday 6th April at 5pm but applications will be considered as they are received; The Perse School reserves the right to make an appointment before the closing date. The School actively supports equality, diversity and inclusion and encourages applications from all sections of society. Safer Recruitment The Perse School recognises that an important element in safeguarding our pupils is a robust recruitment process that incorporates measures to deter, reject or identify people who might abuse children, or who are otherwise unsuited to work with them. We are committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including: references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK immigration regulations). All work carried out at the School on a regular basis amounts to regulated activity. This role is also exempt from the Rehabilitation of Offenders Act 1974. Safeguarding and promoting the welfare of children is everyone's responsibility. The School is committed to acting in the best interests of the child so as to safeguard and promote the welfare of children and young people. The School requires everyone who comes into contact with children and their families to share this commitment. Interviews will be conducted in person, and they will explore candidates' suitability to work with children.
Apr 01, 2026
Full time
IT Helpdesk Technician Location: Cambridge Salary : £28,778 - £34,787 depending on qualifications and experience Working hours: 37.5 per week, full year The Perse School Cambridge is one of the country's leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Perse School is looking for an IT Support Technician to join a growing department. This is a key role in dealing with daily technical queries alongside supporting senior members of the team with technical projects. The IT Department is led by the IT Director and split into two teams although they overlap regularly. We operate a wide range of enterprise technologies including VMWare, Veeam, Microsoft 365 platforms such as InTune and PowerApps, cyber security monitoring software and other on-prem/cloud technologies. Along with these technologies, the IT department supplies, manages and supports a wide variety of client devices such as one-to-one student computers, staff laptops and fixed desktops. The IT Helpdesk Technician's purpose is to provide an excellent level of support to the school community, to include setting up and maintaining equipment, troubleshooting problems and providing technical advice and best practice. The IT Helpdesk Technician supports all three schools. It is therefore a requirement of the role that the post holder be flexible in their approach and able to work both independently and as part of the broader IT team. Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels getting exposure to enterprise technologies alongside day to day responsibilities. To Apply Further details including how to apply can be obtained from our website when you click apply. Closing date: Monday 6th April at 5pm but applications will be considered as they are received; The Perse School reserves the right to make an appointment before the closing date. The School actively supports equality, diversity and inclusion and encourages applications from all sections of society. Safer Recruitment The Perse School recognises that an important element in safeguarding our pupils is a robust recruitment process that incorporates measures to deter, reject or identify people who might abuse children, or who are otherwise unsuited to work with them. We are committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including: references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK immigration regulations). All work carried out at the School on a regular basis amounts to regulated activity. This role is also exempt from the Rehabilitation of Offenders Act 1974. Safeguarding and promoting the welfare of children is everyone's responsibility. The School is committed to acting in the best interests of the child so as to safeguard and promote the welfare of children and young people. The School requires everyone who comes into contact with children and their families to share this commitment. Interviews will be conducted in person, and they will explore candidates' suitability to work with children.
Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration
Apr 01, 2026
Full time
Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Apr 01, 2026
Full time
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 01, 2026
Full time
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Employer description: We at Pure IT are one of the UK's leading IT refurbishment companies helping businesses, schools and public sector organisations across the UK. We believe that our employees are our best assets, we are a close team working together towards a common goal, continually work hard to build a supportive and enjoyable work environment. This has resulted in a lot of our team being with us for a number of years and promoted through the organisation. Overview: We are now looking for an eager candidate to join us as an apprentice. As a business we rely heavily on repeat business with over 90% of our orders coming from existing customers. To achieve this, it is critically important that we consistently deliver high quality equipment to our customers on time and in the specification they have requested. As a refurbishment technician, you are an integral part of our business. The quality standards you work to will have a direct impact on our customer satisfaction; we will define our processes and quality standards and train you to achieve these standards. What the role will involve: Testing desktops, laptops and monitors; which includes visual inspections, functionality testing and stress testing. Quality grading devices against our pre-defined quality standards. Identifying and fixing devices with problems. Stripping down and rebuilding devices. Testing components including SSDs, hard drives and RAM. Updating and mounting Windows images to our units. Building units to specification for customer orders. Final checking devices for order. The standards we expect: Being punctual and well organised You will also be expected to comply with the Pure IT Health & Safety and Fire Safety procedures. Complete the tasks you are set, to the standard shown. To be present and participate in weekly meetings with the team. Salary: £16,000 per annum. Working week: 36.5 hours per week. Benefits: On site parking. Company social events. Open plan work environment. Casual dress code. 12.30 finishes on Friday. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apr 01, 2026
Full time
Employer description: We at Pure IT are one of the UK's leading IT refurbishment companies helping businesses, schools and public sector organisations across the UK. We believe that our employees are our best assets, we are a close team working together towards a common goal, continually work hard to build a supportive and enjoyable work environment. This has resulted in a lot of our team being with us for a number of years and promoted through the organisation. Overview: We are now looking for an eager candidate to join us as an apprentice. As a business we rely heavily on repeat business with over 90% of our orders coming from existing customers. To achieve this, it is critically important that we consistently deliver high quality equipment to our customers on time and in the specification they have requested. As a refurbishment technician, you are an integral part of our business. The quality standards you work to will have a direct impact on our customer satisfaction; we will define our processes and quality standards and train you to achieve these standards. What the role will involve: Testing desktops, laptops and monitors; which includes visual inspections, functionality testing and stress testing. Quality grading devices against our pre-defined quality standards. Identifying and fixing devices with problems. Stripping down and rebuilding devices. Testing components including SSDs, hard drives and RAM. Updating and mounting Windows images to our units. Building units to specification for customer orders. Final checking devices for order. The standards we expect: Being punctual and well organised You will also be expected to comply with the Pure IT Health & Safety and Fire Safety procedures. Complete the tasks you are set, to the standard shown. To be present and participate in weekly meetings with the team. Salary: £16,000 per annum. Working week: 36.5 hours per week. Benefits: On site parking. Company social events. Open plan work environment. Casual dress code. 12.30 finishes on Friday. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Description Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.As Sumer continues to scale, we're seeking a forward-thinking IT professional to support one of our hubs, Carpenter Box, to help shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support.You'll play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer's central IT team to create a seamless, secure, and productive technology environment for our teams. Key Responsibilities Deliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow-up and communication. Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Administer the active directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Support maintenance and monitoring of servers, cloud services, and local infrastructure in coordination with Group IT. Perform routine system checks, patching validation, backup checks, and monitoring of activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviours, VPN, VLANs, and wireless performance. This will include escalations relating to the Windows server, storage, identity, and security components. Support technical activities related to vulnerability management and remediation, assisting with triage and response to security alerts under the direction of central IT. Coordinate with third-party vendors and external partners to resolve technical issues or support local projects. Support the Group IT team initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Demonstrated experience in IT support , ideally within a professional services environment, with a strong track record of delivering reliable and user-focused technology solutions. Problem-solving capabilities , with the ability to assess, triage, and resolve technical issues efficiently and independently. Proven troubleshooting experience across Windows, Microsoft 365, networking, and core infrastructure. Exceptional communication and interpersonal skills , with a collaborative mindset to engage effectively with colleagues, stakeholders, and external partners. Strong multitasking abilities , capable of managing competing priorities across operational support and project-based initiatives. Proactive and adaptable approach , with the confidence to take ownership of tasks, contribute to continuous improvement, and support broader team and business goals. At Sumer, we are committed to fostering an inclusive and diverse work environment, not just as buzzwords, but as the heartbeat of our team. Our recruitment practices reflect this commitment, welcoming individuals from all backgrounds. We prioritise creating an environment where every candidate feels respected and supported throughout the hiring process. Everyone is unique and we understand that each individual may have distinct needs to showcase their best selves during interviews. Our commitment is to offer personalised support for all
Apr 01, 2026
Full time
Description Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.As Sumer continues to scale, we're seeking a forward-thinking IT professional to support one of our hubs, Carpenter Box, to help shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support.You'll play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer's central IT team to create a seamless, secure, and productive technology environment for our teams. Key Responsibilities Deliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow-up and communication. Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Administer the active directory and Microsoft 365, including mailbox setup, distribution lists, and security groups. Support maintenance and monitoring of servers, cloud services, and local infrastructure in coordination with Group IT. Perform routine system checks, patching validation, backup checks, and monitoring of activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviours, VPN, VLANs, and wireless performance. This will include escalations relating to the Windows server, storage, identity, and security components. Support technical activities related to vulnerability management and remediation, assisting with triage and response to security alerts under the direction of central IT. Coordinate with third-party vendors and external partners to resolve technical issues or support local projects. Support the Group IT team initiatives relating to: Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Demonstrated experience in IT support , ideally within a professional services environment, with a strong track record of delivering reliable and user-focused technology solutions. Problem-solving capabilities , with the ability to assess, triage, and resolve technical issues efficiently and independently. Proven troubleshooting experience across Windows, Microsoft 365, networking, and core infrastructure. Exceptional communication and interpersonal skills , with a collaborative mindset to engage effectively with colleagues, stakeholders, and external partners. Strong multitasking abilities , capable of managing competing priorities across operational support and project-based initiatives. Proactive and adaptable approach , with the confidence to take ownership of tasks, contribute to continuous improvement, and support broader team and business goals. At Sumer, we are committed to fostering an inclusive and diverse work environment, not just as buzzwords, but as the heartbeat of our team. Our recruitment practices reflect this commitment, welcoming individuals from all backgrounds. We prioritise creating an environment where every candidate feels respected and supported throughout the hiring process. Everyone is unique and we understand that each individual may have distinct needs to showcase their best selves during interviews. Our commitment is to offer personalised support for all
Bennett and Game Recruitment
Biggleswade, Bedfordshire
Job Title: Senior Accountant Location: Biggleswade (Onsite) Package: £40,000 - £60,000 per annum (DOE), onsite working, and flexible hours Working hours: Full time, Monday-Friday, 7.5 hours per day A fantastic opportunity has arisen within a small, established general accountancy practice for a Senior Accountant, within their Biggleswade office. This is a vital, client-facing role, acting as the "second in command" to the Sole Practitioner. The ideal candidate will be a master of all elements of general practice, possessing the technical expertise to manage a diverse portfolio independently while providing essential coaching and mentorship to junior staff. Paying up to £60k for fully qualified candidates, this position offers significant autonomy and the chance for a dedicated professional to become the primary advisor for their own set of clients. This is a great opportunity to make a real impact in a supportive environment where your expertise is recognized and valued by both the team and the clients you serve. Senior Accountant Job Overview Manage a diverse portfolio of clients, including sole traders, partnerships, and limited companies, acting as their primary point of contact. Prepare and review core statutory accounts, corporation tax returns, and personal tax returns. Oversee day-to-day transactional work, including payroll processing and VAT filing. Guide clients through the transition to Making Tax Digital (MTD) for income tax and handle quarterly filings. Provide proactive end-of-year planning and advice on traditional accounting queries. Review work prepared by junior staff (including those currently in their first year of ACCA) and provide hands-on training and body-language-based support in the office. Lead client onboarding processes for new introductions to the firm. Assist the Sole Practitioner with high-level advisory projects and practice management tasks. Senior Accountant Job Requirements ACCA qualified (preferred) or a finalist nearing the end of exams with strong practice experience. Significant experience in a general accountancy practice (typically 5+ years). Strong technical knowledge of UK accounting standards, PAYE, and VAT regulations. Proficiency in Sage (Cloud and Desktop), QuickBooks, and TaxCalc software. Proven ability to work independently in a "small-town" office environment where ad-hoc client walk-ins are common. Excellent relationship management skills with the "kudos" to act as a trusted lead advisor. Ability to work onsite full-time to facilitate team collaboration and junior staff development. Senior Accountant Benefits £40,000 - £60,000 per annum, strictly depending on qualification status and experience. Onsite working in a central Biggleswade location. Flexible working arrangements. Tailored benefits package, including open discussions regarding enhanced pension contributions or additional holiday entitlement. A close-knit, collaborative working environment with a direct line to the business owner. Direct recognition for your work as a primary advisor to the firm's client base. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Apr 01, 2026
Full time
Job Title: Senior Accountant Location: Biggleswade (Onsite) Package: £40,000 - £60,000 per annum (DOE), onsite working, and flexible hours Working hours: Full time, Monday-Friday, 7.5 hours per day A fantastic opportunity has arisen within a small, established general accountancy practice for a Senior Accountant, within their Biggleswade office. This is a vital, client-facing role, acting as the "second in command" to the Sole Practitioner. The ideal candidate will be a master of all elements of general practice, possessing the technical expertise to manage a diverse portfolio independently while providing essential coaching and mentorship to junior staff. Paying up to £60k for fully qualified candidates, this position offers significant autonomy and the chance for a dedicated professional to become the primary advisor for their own set of clients. This is a great opportunity to make a real impact in a supportive environment where your expertise is recognized and valued by both the team and the clients you serve. Senior Accountant Job Overview Manage a diverse portfolio of clients, including sole traders, partnerships, and limited companies, acting as their primary point of contact. Prepare and review core statutory accounts, corporation tax returns, and personal tax returns. Oversee day-to-day transactional work, including payroll processing and VAT filing. Guide clients through the transition to Making Tax Digital (MTD) for income tax and handle quarterly filings. Provide proactive end-of-year planning and advice on traditional accounting queries. Review work prepared by junior staff (including those currently in their first year of ACCA) and provide hands-on training and body-language-based support in the office. Lead client onboarding processes for new introductions to the firm. Assist the Sole Practitioner with high-level advisory projects and practice management tasks. Senior Accountant Job Requirements ACCA qualified (preferred) or a finalist nearing the end of exams with strong practice experience. Significant experience in a general accountancy practice (typically 5+ years). Strong technical knowledge of UK accounting standards, PAYE, and VAT regulations. Proficiency in Sage (Cloud and Desktop), QuickBooks, and TaxCalc software. Proven ability to work independently in a "small-town" office environment where ad-hoc client walk-ins are common. Excellent relationship management skills with the "kudos" to act as a trusted lead advisor. Ability to work onsite full-time to facilitate team collaboration and junior staff development. Senior Accountant Benefits £40,000 - £60,000 per annum, strictly depending on qualification status and experience. Onsite working in a central Biggleswade location. Flexible working arrangements. Tailored benefits package, including open discussions regarding enhanced pension contributions or additional holiday entitlement. A close-knit, collaborative working environment with a direct line to the business owner. Direct recognition for your work as a primary advisor to the firm's client base. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
Apr 01, 2026
Full time
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
We are looking for a Electrical Design Engineer to support our client, a large Power Distribution Network Operator. About the Company This Electrical Design Engineer will report to the Design Lead and will work within the Capital Programme directorate based in either our Crawley or Maidstone office. You will be a permanent employee. About the Role Working across an Assets and Connections Portfolio, you will produce high quality electrical designs to an agreed scope. Designs to be delivered to cost, time and quality targets. All designs must meet Networks design and CDM standards. These designs could be for both non-contestable and contestable works. Responsibilities Produce Electrical Designs that can be constructed in compliance with standards and CDM requirements with little or no management. Deliver designs, which conform to all relevant Codes of Practice and company and industry standards (for all designs relevant to Sub-stations), together with Electrical Design. Contribute to the production of technical, commercial and contractual documents for procurement of engineering products. Ensure compliance with all relevant legislation, regulations and company procedures. Compliance with design assurance and audit processes. Preparation of concept and developed design, from specifications and drawings within defined periods. Provide an excellent service to the customer. Work as a Team Player within larger diverse teams. Collaborate with the operational teams to guarantee a smooth process from initial enquiry through to final energisation and project closure. Comply with the requirements of the designer / principal designer as determined by the 2015 CDM Regulations. Ensure design eliminates any hazards which may give rise to risks; and reduce risks from any remaining hazards (together with CDM). Support other members of the team to enhance their technical experience. Qualifications Electrical engineering background. Knowledge of power system and protection design at 132KV, 33KV, 11KV, and intermediate voltages. Degree level or equivalent in engineering or science. Work towards achieving Chartership. Knowledge of design processes and DNO, ENA and International Design Standards including relevant operational aspects to deliver designs. Work with external engineering organisations and customers/partners representing UKPN to best effect. Peer review designs within specific area. A good safety culture and sound understanding of Construction Design and Management (CDM) Regulations and their application in this role. Work unsupervised, set and comply with own targets, and identify cost-saving solutions. Good team working skills. A good level of business, environmental, safety, financial, and regulatory awareness. A general appreciation of financial reporting systems. Knowledge of project management. Proficient in the use of Microsoft desktop applications, in particular: Word, Excel, Project and PowerPoint. Proficient in the use of AutoCAD or Micro station. Awareness of current and technological developments in distribution plant and equipment. Broad knowledge of cables and overhead lines. Input into construction ideas and techniques, which feed into Networks Green Action Plan. This is a fantastic opportunity to work with a global leader in its industry.
Mar 31, 2026
Full time
We are looking for a Electrical Design Engineer to support our client, a large Power Distribution Network Operator. About the Company This Electrical Design Engineer will report to the Design Lead and will work within the Capital Programme directorate based in either our Crawley or Maidstone office. You will be a permanent employee. About the Role Working across an Assets and Connections Portfolio, you will produce high quality electrical designs to an agreed scope. Designs to be delivered to cost, time and quality targets. All designs must meet Networks design and CDM standards. These designs could be for both non-contestable and contestable works. Responsibilities Produce Electrical Designs that can be constructed in compliance with standards and CDM requirements with little or no management. Deliver designs, which conform to all relevant Codes of Practice and company and industry standards (for all designs relevant to Sub-stations), together with Electrical Design. Contribute to the production of technical, commercial and contractual documents for procurement of engineering products. Ensure compliance with all relevant legislation, regulations and company procedures. Compliance with design assurance and audit processes. Preparation of concept and developed design, from specifications and drawings within defined periods. Provide an excellent service to the customer. Work as a Team Player within larger diverse teams. Collaborate with the operational teams to guarantee a smooth process from initial enquiry through to final energisation and project closure. Comply with the requirements of the designer / principal designer as determined by the 2015 CDM Regulations. Ensure design eliminates any hazards which may give rise to risks; and reduce risks from any remaining hazards (together with CDM). Support other members of the team to enhance their technical experience. Qualifications Electrical engineering background. Knowledge of power system and protection design at 132KV, 33KV, 11KV, and intermediate voltages. Degree level or equivalent in engineering or science. Work towards achieving Chartership. Knowledge of design processes and DNO, ENA and International Design Standards including relevant operational aspects to deliver designs. Work with external engineering organisations and customers/partners representing UKPN to best effect. Peer review designs within specific area. A good safety culture and sound understanding of Construction Design and Management (CDM) Regulations and their application in this role. Work unsupervised, set and comply with own targets, and identify cost-saving solutions. Good team working skills. A good level of business, environmental, safety, financial, and regulatory awareness. A general appreciation of financial reporting systems. Knowledge of project management. Proficient in the use of Microsoft desktop applications, in particular: Word, Excel, Project and PowerPoint. Proficient in the use of AutoCAD or Micro station. Awareness of current and technological developments in distribution plant and equipment. Broad knowledge of cables and overhead lines. Input into construction ideas and techniques, which feed into Networks Green Action Plan. This is a fantastic opportunity to work with a global leader in its industry.
Job Title: Software Quality Assurance Manager Job Type: Hybrid Work Type: Fixed Term, 6 Months Hours: 37 hrs/wk Industry: Aerospace/Defence/Software Job Location: Cheltenham Salary: £55,000 to £65,000 per annum Profile Software Quality Assurance Manager Our client is a leading provider of software, equipment and service solutions to technically challenging sectors around the globe. Job Role Software Quality Assurance Manager Reporting to the Chief Product Officer the Software Quality Assurance Manager shall lead and continuously improve quality practices across the software development lifecycle. This role is responsible for defining quality standards, managing QA processes, and ensuring software releases meet functional, performance, and reliability expectations for a client-server architecture that uses a frontend desktop application and MS SQL backend, with REST API Duties Software Quality Assurance Manager • Define and own the overall software quality strategy and roadmap • Lead and mentor QA engineers and test specialists • Promote a culture of quality, continuous improvement, and accountability • Collaborate with engineering and product leadership to align quality goals with business objectives • Establish and maintain QA processes to ISO 9001/27001, standards, and best practices Ensure test planning, execution, and reporting across multiple teams Oversee functional, regression, integration, system, and user acceptance testing Define release quality gates and go/no-go criteria • Drive adoption and improvement of test automation frameworks • Ensure appropriate coverage across integration, end-to-end, API, UI (including accessibility compliance assessment and reporting to WCAG, 508, and EU), performance, and security testing • Select and manage QA tools and platforms • Balance automated and exploratory testing approaches • Establish design for testability development approach • Define and track quality metrics (defect leakage, test coverage, release stability, MTTR) • Analyze trends and root causes of defects • Lead post-release reviews and process improvements • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines • Support agile practices including Kanban, sprint planning, backlog refinement, and retrospectives • Act as the quality advocate in cross-functional discussions • Own quality portion of release documentation • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines Experience/Qualifications Software Quality Assurance Manager • Bachelor s degree in computer science, Engineering, or related field (or equivalent experience) • experience in software QA or quality engineering • Strong understanding of SDLC, Agile/Scrum, and CI/CD practices • Experience with manual and automated testing methodologies • Experience with modern test automation tools (e.g., Selenium, Playwright, Cypress, SmartBear TestComplete, FlaUI, REST API testing tools, pentest tools, threat modelling, etc) Candidates who are currently a Software Quality Manager, QA Manager, Quality Assurance Manager, Quality Engineering Manager, Head of Quality Engineering, Software Quality Lead/QA Lead, Test Manager and Engineering Quality Manager could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Mar 31, 2026
Full time
Job Title: Software Quality Assurance Manager Job Type: Hybrid Work Type: Fixed Term, 6 Months Hours: 37 hrs/wk Industry: Aerospace/Defence/Software Job Location: Cheltenham Salary: £55,000 to £65,000 per annum Profile Software Quality Assurance Manager Our client is a leading provider of software, equipment and service solutions to technically challenging sectors around the globe. Job Role Software Quality Assurance Manager Reporting to the Chief Product Officer the Software Quality Assurance Manager shall lead and continuously improve quality practices across the software development lifecycle. This role is responsible for defining quality standards, managing QA processes, and ensuring software releases meet functional, performance, and reliability expectations for a client-server architecture that uses a frontend desktop application and MS SQL backend, with REST API Duties Software Quality Assurance Manager • Define and own the overall software quality strategy and roadmap • Lead and mentor QA engineers and test specialists • Promote a culture of quality, continuous improvement, and accountability • Collaborate with engineering and product leadership to align quality goals with business objectives • Establish and maintain QA processes to ISO 9001/27001, standards, and best practices Ensure test planning, execution, and reporting across multiple teams Oversee functional, regression, integration, system, and user acceptance testing Define release quality gates and go/no-go criteria • Drive adoption and improvement of test automation frameworks • Ensure appropriate coverage across integration, end-to-end, API, UI (including accessibility compliance assessment and reporting to WCAG, 508, and EU), performance, and security testing • Select and manage QA tools and platforms • Balance automated and exploratory testing approaches • Establish design for testability development approach • Define and track quality metrics (defect leakage, test coverage, release stability, MTTR) • Analyze trends and root causes of defects • Lead post-release reviews and process improvements • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines • Support agile practices including Kanban, sprint planning, backlog refinement, and retrospectives • Act as the quality advocate in cross-functional discussions • Own quality portion of release documentation • Work closely with developers to shift quality left in the SDLC • Partner with DevOps and release teams to integrate testing into MS DevOps CI/CD pipelines Experience/Qualifications Software Quality Assurance Manager • Bachelor s degree in computer science, Engineering, or related field (or equivalent experience) • experience in software QA or quality engineering • Strong understanding of SDLC, Agile/Scrum, and CI/CD practices • Experience with manual and automated testing methodologies • Experience with modern test automation tools (e.g., Selenium, Playwright, Cypress, SmartBear TestComplete, FlaUI, REST API testing tools, pentest tools, threat modelling, etc) Candidates who are currently a Software Quality Manager, QA Manager, Quality Assurance Manager, Quality Engineering Manager, Head of Quality Engineering, Software Quality Lead/QA Lead, Test Manager and Engineering Quality Manager could be suitable for this role. To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed). For details of other opportunities available within your chose field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
