Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking to recruit an experienced and dynamic Associate to join the Tax Hub based in central Liverpool. This team is one of several Hubs within BDO's rapidly growing Shared Service Centre (SSC). SSC team members work internally within the business providing support to the client facing members of the firm. The Tax Hub provides UK-wide tax compliance services to BDO colleagues in the tax stream. The successful candidate will play a key role in contributing to the next phase of BDO's Shared Service strategy. In this role, you'll: Support regional client-facing tax teams with review and quality assurance of expatriate and personal tax returns Deliver quality assurance outputs to agreed timescale, quality, and volume (Desired) Perform quality assurance of US personal tax returns Monitor accuracy of team members' output, embedding a continuous improvement ethic through effective monitoring and root cause analysis of errors and omissions Deliver coaching and feedback to team members to improve quality and aid in their development Team management responsibility (up to 2 individuals), including coaching and feedback, day-to-day management, conducting one-to-ones and training and development of the team Work extensively with BDO's tax software and workflow tools Deal with internal queries with colleagues and teams across BDO UK Build relationships with colleagues and stakeholders in local offices Monitor productivity output and quality of the teams Technical requirements and professional skills: Completed or working towards ATT/ACCA or equivalent QBE Demonstrable experience of Expatriate tax including residency tests and remittance/arising basis application (Desired) Knowledge of the US tax system Energised, enthusiastic and results orientated Ability to work well in a team environment - mentoring/supervising experience is advantageous IT skills - strong working knowledge of MS Excel, other MS Office products and similar desktop applications Knowledge of CCH tax software is advantageous Well presented with a professional level of communication - both verbal and written Good time management, organisation skills and the ability to prioritise and complete tasks with limited supervision You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nov 07, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking to recruit an experienced and dynamic Associate to join the Tax Hub based in central Liverpool. This team is one of several Hubs within BDO's rapidly growing Shared Service Centre (SSC). SSC team members work internally within the business providing support to the client facing members of the firm. The Tax Hub provides UK-wide tax compliance services to BDO colleagues in the tax stream. The successful candidate will play a key role in contributing to the next phase of BDO's Shared Service strategy. In this role, you'll: Support regional client-facing tax teams with review and quality assurance of expatriate and personal tax returns Deliver quality assurance outputs to agreed timescale, quality, and volume (Desired) Perform quality assurance of US personal tax returns Monitor accuracy of team members' output, embedding a continuous improvement ethic through effective monitoring and root cause analysis of errors and omissions Deliver coaching and feedback to team members to improve quality and aid in their development Team management responsibility (up to 2 individuals), including coaching and feedback, day-to-day management, conducting one-to-ones and training and development of the team Work extensively with BDO's tax software and workflow tools Deal with internal queries with colleagues and teams across BDO UK Build relationships with colleagues and stakeholders in local offices Monitor productivity output and quality of the teams Technical requirements and professional skills: Completed or working towards ATT/ACCA or equivalent QBE Demonstrable experience of Expatriate tax including residency tests and remittance/arising basis application (Desired) Knowledge of the US tax system Energised, enthusiastic and results orientated Ability to work well in a team environment - mentoring/supervising experience is advantageous IT skills - strong working knowledge of MS Excel, other MS Office products and similar desktop applications Knowledge of CCH tax software is advantageous Well presented with a professional level of communication - both verbal and written Good time management, organisation skills and the ability to prioritise and complete tasks with limited supervision You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking to recruit an experienced and dynamic Associate to join the Tax Hub based in central Liverpool. This team is one of several Hubs within BDO's rapidly growing Shared Service Centre (SSC). SSC team members work internally within the business providing support to the client facing members of the firm. The Tax Hub provides UK-wide tax compliance services to BDO colleagues in the tax stream. The successful candidate will play a key role in contributing to the next phase of BDO's Shared Service strategy. In this role, you'll: Support regional client-facing tax teams with review and quality assurance of expatriate and personal tax returns Deliver quality assurance outputs to agreed timescale, quality, and volume (Desired) Perform quality assurance of US personal tax returns Monitor accuracy of team members' output, embedding a continuous improvement ethic through effective monitoring and root cause analysis of errors and omissions Deliver coaching and feedback to team members to improve quality and aid in their development Team management responsibility (up to 2 individuals), including coaching and feedback, day-to-day management, conducting one-to-ones and training and development of the team Work extensively with BDO's tax software and workflow tools Deal with internal queries with colleagues and teams across BDO UK Build relationships with colleagues and stakeholders in local offices Monitor productivity output and quality of the teams Technical requirements and professional skills: Completed or working towards ATT/ACCA or equivalent QBE Demonstrable experience of Expatriate tax including residency tests and remittance/arising basis application (Desired) Knowledge of the US tax system Energised, enthusiastic and results orientated Ability to work well in a team environment - mentoring/supervising experience is advantageous IT skills - strong working knowledge of MS Excel, other MS Office products and similar desktop applications Knowledge of CCH tax software is advantageous Well presented with a professional level of communication - both verbal and written Good time management, organisation skills and the ability to prioritise and complete tasks with limited supervision You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nov 07, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking to recruit an experienced and dynamic Associate to join the Tax Hub based in central Liverpool. This team is one of several Hubs within BDO's rapidly growing Shared Service Centre (SSC). SSC team members work internally within the business providing support to the client facing members of the firm. The Tax Hub provides UK-wide tax compliance services to BDO colleagues in the tax stream. The successful candidate will play a key role in contributing to the next phase of BDO's Shared Service strategy. In this role, you'll: Support regional client-facing tax teams with review and quality assurance of expatriate and personal tax returns Deliver quality assurance outputs to agreed timescale, quality, and volume (Desired) Perform quality assurance of US personal tax returns Monitor accuracy of team members' output, embedding a continuous improvement ethic through effective monitoring and root cause analysis of errors and omissions Deliver coaching and feedback to team members to improve quality and aid in their development Team management responsibility (up to 2 individuals), including coaching and feedback, day-to-day management, conducting one-to-ones and training and development of the team Work extensively with BDO's tax software and workflow tools Deal with internal queries with colleagues and teams across BDO UK Build relationships with colleagues and stakeholders in local offices Monitor productivity output and quality of the teams Technical requirements and professional skills: Completed or working towards ATT/ACCA or equivalent QBE Demonstrable experience of Expatriate tax including residency tests and remittance/arising basis application (Desired) Knowledge of the US tax system Energised, enthusiastic and results orientated Ability to work well in a team environment - mentoring/supervising experience is advantageous IT skills - strong working knowledge of MS Excel, other MS Office products and similar desktop applications Knowledge of CCH tax software is advantageous Well presented with a professional level of communication - both verbal and written Good time management, organisation skills and the ability to prioritise and complete tasks with limited supervision You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Position: Senior ICT Consultant Location: Milton Keynes Salary: 30,000 - 35,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include: Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2nd support roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Nov 07, 2025
Full time
Position: Senior ICT Consultant Location: Milton Keynes Salary: 30,000 - 35,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include: Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2nd support roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Nov 07, 2025
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
C# Engineers - All Levels Exciting Opportunity with a Growing Tech Company Are you an experienced .NET and Azure developer looking for an opportunity to lead exciting projects in Web, Desktop, and Cloud development? Our client, a well-established software development company, is expanding its team and looking for Mid - Senior to Lead Software Engineers to drive innovation and shape the future of its technology solutions. About the Role: As a C# Software Developer, you will play a crucial role in delivering high-quality software solutions while influencing software design, architecture, and development processes. This is an opportunity to work on cutting-edge projects across cloud-based and on-premise systems. Tech Stack You ll Work With: C#, .NET Core, ASP.NET Core MVC & Web API Azure Functions, Azure Storage, Cosmos DB, Azure SQL WPF, Blazor, SignalR, Skia DevOps, CI/CD, B2B Web APIs Key Responsibilities: Lead the development of innovative software solutions. Work with high-level specifications to define and refine requirements. Shape DevOps and CI/CD processes for cloud-based systems. Collaborate with teams and stakeholders to deliver robust applications. Support products through the full lifecycle, including third-line support and customer feedback handling. What s in it for you? Competitive salary based on experience. Flexible working hours & remote working options. Medical benefits, pension scheme, life insurance & critical illness cover. A modern, supportive work environment that values learning and collaboration. Location: This role is based in South Yorkshire, with remote working options available. Interested? Please Click Apply now and be part of something great! C# Engineers - All Levels Exciting Opportunity with a Growing Tech Company
Nov 07, 2025
Full time
C# Engineers - All Levels Exciting Opportunity with a Growing Tech Company Are you an experienced .NET and Azure developer looking for an opportunity to lead exciting projects in Web, Desktop, and Cloud development? Our client, a well-established software development company, is expanding its team and looking for Mid - Senior to Lead Software Engineers to drive innovation and shape the future of its technology solutions. About the Role: As a C# Software Developer, you will play a crucial role in delivering high-quality software solutions while influencing software design, architecture, and development processes. This is an opportunity to work on cutting-edge projects across cloud-based and on-premise systems. Tech Stack You ll Work With: C#, .NET Core, ASP.NET Core MVC & Web API Azure Functions, Azure Storage, Cosmos DB, Azure SQL WPF, Blazor, SignalR, Skia DevOps, CI/CD, B2B Web APIs Key Responsibilities: Lead the development of innovative software solutions. Work with high-level specifications to define and refine requirements. Shape DevOps and CI/CD processes for cloud-based systems. Collaborate with teams and stakeholders to deliver robust applications. Support products through the full lifecycle, including third-line support and customer feedback handling. What s in it for you? Competitive salary based on experience. Flexible working hours & remote working options. Medical benefits, pension scheme, life insurance & critical illness cover. A modern, supportive work environment that values learning and collaboration. Location: This role is based in South Yorkshire, with remote working options available. Interested? Please Click Apply now and be part of something great! C# Engineers - All Levels Exciting Opportunity with a Growing Tech Company
Business Systems Manager Business Systems Manager / IT Manager (ERP, IT Support, SQL, API Integrations, Cloud Migration) Lead IT Strategy in a Fast-Growing UK Manufacturer A Business Systems Manager / IT Manager (ERP, IT Support, SQL, API Integrations, Cloud Migration) is required by a specialist B2B distributor based in Alfreton, Derbyshire. This award-winning UK business is experiencing consistent 5% YoY growth, and is now expanding into the Middle East and South America. With 200K annual investment in IT and a reputation for innovation, this is a unique opportunity to lead transformation in a thriving SME. To be successful you will need: Proven ERP and IT support experience across desktop, hardware, and O365 environments. ERP expertise (OrderWise ideal), including system admin, report development, and user training. Solid experience with SQL for custom reporting and ERP data handling. Understanding of API and EDI integrations, and cloud-based FTP setups. Experience leading IT projects and owning IT strategy in a hands-on environment. This role includes excellent scope for training and progression. You will be backed by strong leadership and a real budget for transformation. With multiple projects in motion, including a customer portal and warehouse expansion, your input will directly influence outcomes. Your Day-to-Day Responsibilities: You'll work closely with the MD to define and execute the company's IT and ERP strategy. You'll be the go-to for all IT-related issues, supporting around 50 users across desktops, mobile, and infrastructure. Managing the ERP (OrderWise) will be a key focus, including SQL report writing and layout tweaks. You'll lead all integrations (API and EDI), manage outsourced vendors, drive cybersecurity efforts, and plan/deliver projects like cloud migration and mobile device rollouts. Role Highlights: Autonomy to lead IT strategy in a no-politics environment. Real investment ( 200K/year) and leadership backing. Hands-on involvement with ERP, SQL, integration tools, and cloud platforms. Exciting projects including customer portal development and infrastructure upgrades. Office-based
Nov 07, 2025
Full time
Business Systems Manager Business Systems Manager / IT Manager (ERP, IT Support, SQL, API Integrations, Cloud Migration) Lead IT Strategy in a Fast-Growing UK Manufacturer A Business Systems Manager / IT Manager (ERP, IT Support, SQL, API Integrations, Cloud Migration) is required by a specialist B2B distributor based in Alfreton, Derbyshire. This award-winning UK business is experiencing consistent 5% YoY growth, and is now expanding into the Middle East and South America. With 200K annual investment in IT and a reputation for innovation, this is a unique opportunity to lead transformation in a thriving SME. To be successful you will need: Proven ERP and IT support experience across desktop, hardware, and O365 environments. ERP expertise (OrderWise ideal), including system admin, report development, and user training. Solid experience with SQL for custom reporting and ERP data handling. Understanding of API and EDI integrations, and cloud-based FTP setups. Experience leading IT projects and owning IT strategy in a hands-on environment. This role includes excellent scope for training and progression. You will be backed by strong leadership and a real budget for transformation. With multiple projects in motion, including a customer portal and warehouse expansion, your input will directly influence outcomes. Your Day-to-Day Responsibilities: You'll work closely with the MD to define and execute the company's IT and ERP strategy. You'll be the go-to for all IT-related issues, supporting around 50 users across desktops, mobile, and infrastructure. Managing the ERP (OrderWise) will be a key focus, including SQL report writing and layout tweaks. You'll lead all integrations (API and EDI), manage outsourced vendors, drive cybersecurity efforts, and plan/deliver projects like cloud migration and mobile device rollouts. Role Highlights: Autonomy to lead IT strategy in a no-politics environment. Real investment ( 200K/year) and leadership backing. Hands-on involvement with ERP, SQL, integration tools, and cloud platforms. Exciting projects including customer portal development and infrastructure upgrades. Office-based
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Nov 07, 2025
Full time
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions via phone/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly capable and versatile Support Engineer to join our Customer Support organization. Utilizing their SaaS, passive services monitoring, and enterprise software experience to enhance our technical customer relationships. Responsibilities: Providing guidance and validation of software solutions that will allow some of the largest companies in the world do more business online testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design. Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment Discerning when software/technical issues should be escalated and responding to customer's initial questions on our software products and actively monitoring the service that LNRSG provides. Requirements: Proven experience in Customer Support (pre/post sales) experience and proven track record, Proficient in Oral and written French Great Customer facing skills (email and over the phone) Understanding of SQL and generating simple queries Knowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net Excellent analysis, troubleshooting and debugging skills, in particular with web workflow and websites Ability to handle a wide variety of sometimes demanding and complex issues SDK/Mobile Development Android/IOS/Java (desirable) Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life Assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work
Nov 07, 2025
Full time
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions via phone/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly capable and versatile Support Engineer to join our Customer Support organization. Utilizing their SaaS, passive services monitoring, and enterprise software experience to enhance our technical customer relationships. Responsibilities: Providing guidance and validation of software solutions that will allow some of the largest companies in the world do more business online testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design. Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment Discerning when software/technical issues should be escalated and responding to customer's initial questions on our software products and actively monitoring the service that LNRSG provides. Requirements: Proven experience in Customer Support (pre/post sales) experience and proven track record, Proficient in Oral and written French Great Customer facing skills (email and over the phone) Understanding of SQL and generating simple queries Knowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net Excellent analysis, troubleshooting and debugging skills, in particular with web workflow and websites Ability to handle a wide variety of sometimes demanding and complex issues SDK/Mobile Development Android/IOS/Java (desirable) Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life Assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work
Job Title: Junior Product Manager Location: Manchester, Leeds or Newcastle Contract - Inside IR35 Rate - £300- £320 Long Term Contract Government Contract / Experience required Job Purpose: This role is responsible for supporting the M365 Copilot product set and its associated deliverables across multiple projects and outcomes, addressing key organisational priorities. The M365 Copilot environment is increasingly complex, with Copilot Chat now available to users across the government department, and significant adoption and exploitation activities planned in alignment with wider government initiatives such as One Big Thing. The role will support strategic decisions on adoption and scaling of M365 Copilot, optimise current licence management processes, and future-proof these in line with broader automation strategies. Additionally, the role will contribute to Discovery, analysis, and potential rollout of new capabilities such as Copilot Agents and monitor emerging generative AI features from Microsoft, assessing their impact and guiding product decisions. Key Responsibilities: Copilot Chat Drive adoption and exploitation of Copilot Chat across the government department, ensuring colleagues understand its purpose and optimal usage. Introduce Copilot Chat 'pinning' within Office apps and the Windows desktop toolbar. Support commercial, governance, and implementation activities required for a scaled roll-out of role-specific operational scenarios and persona training. Gather and analyse departmental use-cases for Copilot Chat, measuring effectiveness and identifying improvement opportunities. Identify areas where additional functionality could enhance the licensed version of Copilot. M365 Copilot Collaborate with Directorate leads to analyse qualitative and quantitative data, working with analysts to understand licence utilisation and value. Proactively monitor usage to ensure licences are allocated effectively to colleagues who require and actively use them; reallocate infrequently used licences as needed. Ensure licensed colleagues complete necessary prerequisites and agree to appropriate Terms of Use as set by the Product team. Provide overall product management across the full M365 Copilot capability stack, ensuring alignment with organisational objectives. Copilot Agents & Generative AI Support Discovery, analysis, and potential rollout of Copilot Agents as a new capability. Track Microsoft's generative AI developments, assess impact for users within the department, and make recommendations for enabling, disabling, or promoting new features. Required Skills & Experience: Experience in product management within large-scale IT environments, ideally with Microsoft 365. Strong analytical skills, with experience interpreting quantitative and qualitative usage data. Proven ability to manage multiple initiatives and stakeholders simultaneously. Knowledge of governance, compliance, and licence management processes in a government or large enterprise setting. Strong communication skills to articulate complex technical concepts to non-technical stakeholders.
Nov 07, 2025
Full time
Job Title: Junior Product Manager Location: Manchester, Leeds or Newcastle Contract - Inside IR35 Rate - £300- £320 Long Term Contract Government Contract / Experience required Job Purpose: This role is responsible for supporting the M365 Copilot product set and its associated deliverables across multiple projects and outcomes, addressing key organisational priorities. The M365 Copilot environment is increasingly complex, with Copilot Chat now available to users across the government department, and significant adoption and exploitation activities planned in alignment with wider government initiatives such as One Big Thing. The role will support strategic decisions on adoption and scaling of M365 Copilot, optimise current licence management processes, and future-proof these in line with broader automation strategies. Additionally, the role will contribute to Discovery, analysis, and potential rollout of new capabilities such as Copilot Agents and monitor emerging generative AI features from Microsoft, assessing their impact and guiding product decisions. Key Responsibilities: Copilot Chat Drive adoption and exploitation of Copilot Chat across the government department, ensuring colleagues understand its purpose and optimal usage. Introduce Copilot Chat 'pinning' within Office apps and the Windows desktop toolbar. Support commercial, governance, and implementation activities required for a scaled roll-out of role-specific operational scenarios and persona training. Gather and analyse departmental use-cases for Copilot Chat, measuring effectiveness and identifying improvement opportunities. Identify areas where additional functionality could enhance the licensed version of Copilot. M365 Copilot Collaborate with Directorate leads to analyse qualitative and quantitative data, working with analysts to understand licence utilisation and value. Proactively monitor usage to ensure licences are allocated effectively to colleagues who require and actively use them; reallocate infrequently used licences as needed. Ensure licensed colleagues complete necessary prerequisites and agree to appropriate Terms of Use as set by the Product team. Provide overall product management across the full M365 Copilot capability stack, ensuring alignment with organisational objectives. Copilot Agents & Generative AI Support Discovery, analysis, and potential rollout of Copilot Agents as a new capability. Track Microsoft's generative AI developments, assess impact for users within the department, and make recommendations for enabling, disabling, or promoting new features. Required Skills & Experience: Experience in product management within large-scale IT environments, ideally with Microsoft 365. Strong analytical skills, with experience interpreting quantitative and qualitative usage data. Proven ability to manage multiple initiatives and stakeholders simultaneously. Knowledge of governance, compliance, and licence management processes in a government or large enterprise setting. Strong communication skills to articulate complex technical concepts to non-technical stakeholders.
Modern Workplace Lead Our client is a global assurance provider with operations in over 100+ countries and a mission to delight their customers. We have a diverse portfolio of assurances activities that range from Security, ESG and Supply Chain, and many more. As our Modern Workplace Lead, you will act as a vital member of the Infrastructure department, leading a cross-functional team focused on delivering support and functionality of the M365 Productivity suite of tools and services (Office, OneDrive, Teams, Sharepoint) EUC device builds and management (Intune MDM, Autopilot), large-scale user migrations including Email, Sharepoint and Teams, and technical end-user support for the company. As a strong and proactive leader in this space, you will anticipate challenges associated with large (6000+) userbases, drive continuous improvement and implement best-in-class workplace solutions. You will have strong and demonstrable stakeholder management, project management and forecasting skills, and be able to mentor and drive junior to senior team members to achieve their best. Key Responsibilities: Leadership & Strategy Lead and mentor a team of engineers and specialists in the management of EUC and M365 services. Drive sprint-based work management within the team, to assist in consistent delivery across the function Develop and implement strategies to optimise the use of Microsoft 365 tools across the organisation. Act as the primary point of contact for all M365 modern workplace initiatives, collaborating with IT leadership and key stakeholders. Microsoft 365 & Endpoint Management Oversee deployment, configuration, and management of Microsoft Intune for device provisioning and policy enforcement. Ensure effective use of Windows Autopilot for zero-touch device provisioning and lifecycle management. Manage security policies, compliance, and conditional access for devices, applications, and users within M365. Drive automation and self-service capabilities to improve the end-user experience and reduce IT operational overhead. Collaboration & Productivity Tools Lead the management and governance of collaboration tools, including Microsoft Teams, SharePoint, OneDrive, and Viva. Define best practices and policies for usage, security, and governance across the M365 ecosystem. Enable end-users by providing training, documentation, and support resources to maximise the value of M365 services. Security & Compliance Implement security best practices for identity and device management, leveraging Microsoft Defender, Conditional Access, and Zero Trust principles. Ensure compliance with industry standards and regulations related to data protection and endpoint security. Monitor and respond to security incidents, threats, and vulnerabilities affecting end-user computing. Migration & Integration Plan and execute large-scale user migrations between domains, ensuring minimal disruption to business operations. Oversee email migrations, including Exchange Online transitions and hybrid deployments. Manage SharePoint migrations, ensuring seamless data transfer and optimal configurations. Utilise tools such as ShareGate and BitTitan to streamline migration processes and improve efficiency. Innovation & Continuous Improvement Stay up to date with Microsoft's latest product developments and industry trends in modern workplace technology. Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency. Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction. ? Technical/Professional Qualifications/Requirements 5+ years of experience managing enterprise M365 deployments for large (6,000+) userbases, and 3+ years leading cross-functional technical teams working across the Microsoft workplace ecosystem. Strong and autonomous leadership skills, managing all levels of technical expertise and delivery in cross-functional teams. Strong technical expertise in Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Online. Practical experience with EUC Hardware (Dell, Lenovo, HP, Apple) Experience of identity and access management (Active Directory, Azure Entra, Conditional Access, MFA, GPO, SSO) Knowledgeable in asserting and maintaining endpoint compliance. Experience of working in an Agile environment and with a multi-disciplined team Clear and effective communication at all business levels - end user, stakeholder, and upper management - able to disambiguate when necessary. Strong understanding of Windows Autopilot, Intune, and MDM solutions Solid automation and scripting skills (PowerShell, Graph API) for managing M365 environments. Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release, Deployment and Change Management Expertise in executing large-scale user migrations between domains, email migrations, and SharePoint migrations. Experience running and assisting in the management of small to mid-sized technical projects. Familiarity with migration tools such as ShareGate, BitTitan, and other relevant technologies. Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business value. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable. Experience in ITIL frameworks and service management best practices is a plus. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable.
Nov 07, 2025
Full time
Modern Workplace Lead Our client is a global assurance provider with operations in over 100+ countries and a mission to delight their customers. We have a diverse portfolio of assurances activities that range from Security, ESG and Supply Chain, and many more. As our Modern Workplace Lead, you will act as a vital member of the Infrastructure department, leading a cross-functional team focused on delivering support and functionality of the M365 Productivity suite of tools and services (Office, OneDrive, Teams, Sharepoint) EUC device builds and management (Intune MDM, Autopilot), large-scale user migrations including Email, Sharepoint and Teams, and technical end-user support for the company. As a strong and proactive leader in this space, you will anticipate challenges associated with large (6000+) userbases, drive continuous improvement and implement best-in-class workplace solutions. You will have strong and demonstrable stakeholder management, project management and forecasting skills, and be able to mentor and drive junior to senior team members to achieve their best. Key Responsibilities: Leadership & Strategy Lead and mentor a team of engineers and specialists in the management of EUC and M365 services. Drive sprint-based work management within the team, to assist in consistent delivery across the function Develop and implement strategies to optimise the use of Microsoft 365 tools across the organisation. Act as the primary point of contact for all M365 modern workplace initiatives, collaborating with IT leadership and key stakeholders. Microsoft 365 & Endpoint Management Oversee deployment, configuration, and management of Microsoft Intune for device provisioning and policy enforcement. Ensure effective use of Windows Autopilot for zero-touch device provisioning and lifecycle management. Manage security policies, compliance, and conditional access for devices, applications, and users within M365. Drive automation and self-service capabilities to improve the end-user experience and reduce IT operational overhead. Collaboration & Productivity Tools Lead the management and governance of collaboration tools, including Microsoft Teams, SharePoint, OneDrive, and Viva. Define best practices and policies for usage, security, and governance across the M365 ecosystem. Enable end-users by providing training, documentation, and support resources to maximise the value of M365 services. Security & Compliance Implement security best practices for identity and device management, leveraging Microsoft Defender, Conditional Access, and Zero Trust principles. Ensure compliance with industry standards and regulations related to data protection and endpoint security. Monitor and respond to security incidents, threats, and vulnerabilities affecting end-user computing. Migration & Integration Plan and execute large-scale user migrations between domains, ensuring minimal disruption to business operations. Oversee email migrations, including Exchange Online transitions and hybrid deployments. Manage SharePoint migrations, ensuring seamless data transfer and optimal configurations. Utilise tools such as ShareGate and BitTitan to streamline migration processes and improve efficiency. Innovation & Continuous Improvement Stay up to date with Microsoft's latest product developments and industry trends in modern workplace technology. Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency. Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction. ? Technical/Professional Qualifications/Requirements 5+ years of experience managing enterprise M365 deployments for large (6,000+) userbases, and 3+ years leading cross-functional technical teams working across the Microsoft workplace ecosystem. Strong and autonomous leadership skills, managing all levels of technical expertise and delivery in cross-functional teams. Strong technical expertise in Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Online. Practical experience with EUC Hardware (Dell, Lenovo, HP, Apple) Experience of identity and access management (Active Directory, Azure Entra, Conditional Access, MFA, GPO, SSO) Knowledgeable in asserting and maintaining endpoint compliance. Experience of working in an Agile environment and with a multi-disciplined team Clear and effective communication at all business levels - end user, stakeholder, and upper management - able to disambiguate when necessary. Strong understanding of Windows Autopilot, Intune, and MDM solutions Solid automation and scripting skills (PowerShell, Graph API) for managing M365 environments. Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release, Deployment and Change Management Expertise in executing large-scale user migrations between domains, email migrations, and SharePoint migrations. Experience running and assisting in the management of small to mid-sized technical projects. Familiarity with migration tools such as ShareGate, BitTitan, and other relevant technologies. Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business value. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable. Experience in ITIL frameworks and service management best practices is a plus. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable.
Job Title : Front-End Developer Location : London, Hampshire, Surrey, Greater London Salary : £50,000 - £70,000 We are seeking a skilled Front-End Developer to join our innovative team. You will take a lead role in designing and building intuitive, responsive applications for key modules such as Scheduling and Reporting. This is a fantastic opportunity for developers passionate about creating polished, user-friendly applications that blend functionality with modern design principles. Key Responsibilities Design and develop rich, responsive applications using WPF, MVVM , and React . Integrate with REST APIs to ensure seamless communication between the front end and back-end services. Implement key modules such as Scheduling and Reporting, ensuring a smooth and user-friendly experience. Optimize interfaces for performance and accessibility , including support for dark mode and Material Design principles. Collaborate with back-end developers to ensure data flows smoothly and system functionality is maintained. Develop web-based solutions using React, ASP.NET, and Bootstrap when required. Utilize tools like GoJS and Node-RED to create dynamic, interactive front-end elements. Incorporate advanced features such as AI-assisted suggestions to enhance productivity and decision-making. Skills and Experience Proven experience with WPF and MVVM , delivering desktop-based applications. Strong proficiency in React and C# , including integration with REST APIs . Solid understanding of usability, accessibility, and responsive design principles. Familiarity with web frameworks and libraries such as ASP.NET, Bootstrap, and Material Design . Awareness of advanced design trends such as Glassmorphism and dark mode support. Experience using GoJS and Node-RED for interactive front-end features. Strong problem-solving skills, attention to detail, and the ability to debug complex issues. Due to our high vacancy response rates unfortunately, we are not able to reply to all applicants. If you have not had feedback from our consultants within 14 days, please accept that your application has not been successful. Cartisian Technical Recruitment are a specialist recruitment agency sourcing engineers for Automation, Scientific Technologies, Automotive, General Engineering & Manufacturing sectors.
Nov 07, 2025
Full time
Job Title : Front-End Developer Location : London, Hampshire, Surrey, Greater London Salary : £50,000 - £70,000 We are seeking a skilled Front-End Developer to join our innovative team. You will take a lead role in designing and building intuitive, responsive applications for key modules such as Scheduling and Reporting. This is a fantastic opportunity for developers passionate about creating polished, user-friendly applications that blend functionality with modern design principles. Key Responsibilities Design and develop rich, responsive applications using WPF, MVVM , and React . Integrate with REST APIs to ensure seamless communication between the front end and back-end services. Implement key modules such as Scheduling and Reporting, ensuring a smooth and user-friendly experience. Optimize interfaces for performance and accessibility , including support for dark mode and Material Design principles. Collaborate with back-end developers to ensure data flows smoothly and system functionality is maintained. Develop web-based solutions using React, ASP.NET, and Bootstrap when required. Utilize tools like GoJS and Node-RED to create dynamic, interactive front-end elements. Incorporate advanced features such as AI-assisted suggestions to enhance productivity and decision-making. Skills and Experience Proven experience with WPF and MVVM , delivering desktop-based applications. Strong proficiency in React and C# , including integration with REST APIs . Solid understanding of usability, accessibility, and responsive design principles. Familiarity with web frameworks and libraries such as ASP.NET, Bootstrap, and Material Design . Awareness of advanced design trends such as Glassmorphism and dark mode support. Experience using GoJS and Node-RED for interactive front-end features. Strong problem-solving skills, attention to detail, and the ability to debug complex issues. Due to our high vacancy response rates unfortunately, we are not able to reply to all applicants. If you have not had feedback from our consultants within 14 days, please accept that your application has not been successful. Cartisian Technical Recruitment are a specialist recruitment agency sourcing engineers for Automation, Scientific Technologies, Automotive, General Engineering & Manufacturing sectors.
AFI Group of companies
Castle Donington, Leicestershire
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you. We are currently seeking an IT Helpdesk Manager to join our dedicated team. Based from our support centre office in Castle Donington, Derbyshire, you will be responsible for 2 members of staff and would have overall responsibility for supporting 300 staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company. About the Role As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues. Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service Manage and control laptops, tablets and mobile phones Procurement of IT hardware and manage software licenses Manage 3rd party vendors and their support during incidents and projects Providing assistance to the Group IT Director with administration tasks Application administration (incl. Active Directory, Sage200, Insphire, Microsoft Dynamics CRM, Intune, Windows Defender) Hybrid working Travel to other locations as and when required (mileage paid) Normal Hours are 8.00am to 5.00pm with 1/2hr break, but some out of hours work may be required The hours for this position are Monday - Friday, 08:00 - 17:00 with a 30 minute unpaid break. Some out of hours work may be required. Please note: AFI Group operates a 2-stage interview process and online testing to screen candidates. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few. Christmas Bonus Payment (Discretionary). Requirements Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites. Knowledge of Service Desk (by Manage Engine), Remote Desktop, Intune, Windows Server, Windows Defender for Endpoint Enthusiastic, organised and good time management Good communicator with leadership skills and the ability to develop a team Excellent working knowledge of Microsoft Office products, particularly Excel
Nov 07, 2025
Full time
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you. We are currently seeking an IT Helpdesk Manager to join our dedicated team. Based from our support centre office in Castle Donington, Derbyshire, you will be responsible for 2 members of staff and would have overall responsibility for supporting 300 staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company. About the Role As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues. Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service Manage and control laptops, tablets and mobile phones Procurement of IT hardware and manage software licenses Manage 3rd party vendors and their support during incidents and projects Providing assistance to the Group IT Director with administration tasks Application administration (incl. Active Directory, Sage200, Insphire, Microsoft Dynamics CRM, Intune, Windows Defender) Hybrid working Travel to other locations as and when required (mileage paid) Normal Hours are 8.00am to 5.00pm with 1/2hr break, but some out of hours work may be required The hours for this position are Monday - Friday, 08:00 - 17:00 with a 30 minute unpaid break. Some out of hours work may be required. Please note: AFI Group operates a 2-stage interview process and online testing to screen candidates. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few. Christmas Bonus Payment (Discretionary). Requirements Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites. Knowledge of Service Desk (by Manage Engine), Remote Desktop, Intune, Windows Server, Windows Defender for Endpoint Enthusiastic, organised and good time management Good communicator with leadership skills and the ability to develop a team Excellent working knowledge of Microsoft Office products, particularly Excel
IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability, and high performance. Mentor team members through structured coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain accurate support documentation. Support facilities management to ensure physical and digital infrastructure needs are met. Stakeholder Engagement & Communication Serve as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information Technology, or a related field. Experience in IT Helpdesk or Support Management. Strong background in infrastructure, networks, and desktop support with hands-on technical understanding. Excellent analytical, troubleshooting, and problem-solving skills. Outstanding interpersonal and communication skills with the ability to engage both technical and non-technical stakeholders. Strong business awareness with the ability to align IT services with organisational goals. Customer-centric, adaptable, and calm under pressure, with a passion for service excellence. What s on Offer Competitive salary and discretionary annual bonus Generous employer pension contribution 25 days annual leave plus bank holidays (increasing with service) Employee Assistance Programme offering confidential support Ready to take the next step in your IT leadership career? Apply now to join a forward-thinking organisation where your expertise will make a real impact. IT Infrastructure and Helpdesk Manager
Nov 07, 2025
Full time
IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability, and high performance. Mentor team members through structured coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain accurate support documentation. Support facilities management to ensure physical and digital infrastructure needs are met. Stakeholder Engagement & Communication Serve as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information Technology, or a related field. Experience in IT Helpdesk or Support Management. Strong background in infrastructure, networks, and desktop support with hands-on technical understanding. Excellent analytical, troubleshooting, and problem-solving skills. Outstanding interpersonal and communication skills with the ability to engage both technical and non-technical stakeholders. Strong business awareness with the ability to align IT services with organisational goals. Customer-centric, adaptable, and calm under pressure, with a passion for service excellence. What s on Offer Competitive salary and discretionary annual bonus Generous employer pension contribution 25 days annual leave plus bank holidays (increasing with service) Employee Assistance Programme offering confidential support Ready to take the next step in your IT leadership career? Apply now to join a forward-thinking organisation where your expertise will make a real impact. IT Infrastructure and Helpdesk Manager
The Bridge IT Recruitment
Peterborough, Cambridgeshire
First Line Support Engineer King s Lynn (Hybrid, 2 3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King s Lynn. This is a great opportunity for someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK. Key Responsibilities Build, configure, and deploy laptops and desktops following documented procedures Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We re Looking For Experience in laptop/desktop builds and configuration Good working knowledge of Active Directory Familiarity with Microsoft 365 and Windows 10/11 environments Strong attention to detail and ability to follow procedures Excellent communication and problem-solving skills In return, our client can offer £27,000, 25 days holiday and regular progression reviews with opportunities for promotion. If this opportunity sounds of interest, please apply to hear more.
Nov 06, 2025
Full time
First Line Support Engineer King s Lynn (Hybrid, 2 3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King s Lynn. This is a great opportunity for someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK. Key Responsibilities Build, configure, and deploy laptops and desktops following documented procedures Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We re Looking For Experience in laptop/desktop builds and configuration Good working knowledge of Active Directory Familiarity with Microsoft 365 and Windows 10/11 environments Strong attention to detail and ability to follow procedures Excellent communication and problem-solving skills In return, our client can offer £27,000, 25 days holiday and regular progression reviews with opportunities for promotion. If this opportunity sounds of interest, please apply to hear more.
IT Support Engineer Location : Derby/Birmingham area Salary : £35,000 per annum Location : Hybrid (Remote and Office-based) Schedule : Monday to Friday About the Role: Our client is a UK-based company specialising in advanced energy solutions, is seeking a skilled IT Support Engineer. This role is perfect for those passionate about technology and sustainability, offering a blend of remote and on-site work. They are dedicated to reducing carbon footprints and improving energy efficiency through innovative and sustainable energy technologies. Benefits : - Competitive Salary: Earn £35,000 annually. - Hybrid Work Environment: Enjoy the flexibility of working both remotely and on-site. - Professional Growth: Join a forward-thinking company committed to sustainability and innovation. - Impactful Work: Contribute to a greener future by supporting advanced energy solutions. Key Responsibilities: - Microsoft Server Management: Maintain and optimise Microsoft Servers, ensuring seamless IT operations. - Cloud Solutions: Manage and support cloud platforms such as Google Drive and OneDrive. - Microsoft Office 365 Support: Provide comprehensive support for Office 365, addressing user issues and ensuring smooth functionality. - Client Interaction: Offer both remote and on-site support to clients in the Southampton and Derby/Birmingham areas. - Desktop support Skills and Experience Required: - Technical Expertise: Proficient in managing Microsoft Servers and providing IT support. - Cloud Proficiency: Experience with cloud solutions, particularly Google Drive and OneDrive. - Office 365 Knowledge: Strong understanding of Microsoft Office 365 and its applications. - Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently. - Communication Skills: Excellent verbal and written communication skills for effective client interaction. - Adaptability: Comfortable working in a hybrid environment, balancing remote and on-site responsibilities. About the Company Our client is a forward-thinking organisation leading the way in innovative energy solutions, with a strong focus on energy storage, renewable energy systems, and smart grid technologies. Dedicated to sustainability, they work closely with commercial enterprises, government bodies, and residential clients to promote clean, efficient energy practices. Backed by robust financial support, the company continues to invest heavily in research and development, expanding its product portfolio and strengthening service capabilities. Join a team committed to making a positive environmental impact through cutting-edge energy solutions. Next Steps; Apply to this IT Support Engineer role through this advert. If you would like more information about this role, please contact Robert on (phone number removed). If successful, you will need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. About Regional Recruitment Services A Recruitment Agency in Leicester This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Nov 06, 2025
Full time
IT Support Engineer Location : Derby/Birmingham area Salary : £35,000 per annum Location : Hybrid (Remote and Office-based) Schedule : Monday to Friday About the Role: Our client is a UK-based company specialising in advanced energy solutions, is seeking a skilled IT Support Engineer. This role is perfect for those passionate about technology and sustainability, offering a blend of remote and on-site work. They are dedicated to reducing carbon footprints and improving energy efficiency through innovative and sustainable energy technologies. Benefits : - Competitive Salary: Earn £35,000 annually. - Hybrid Work Environment: Enjoy the flexibility of working both remotely and on-site. - Professional Growth: Join a forward-thinking company committed to sustainability and innovation. - Impactful Work: Contribute to a greener future by supporting advanced energy solutions. Key Responsibilities: - Microsoft Server Management: Maintain and optimise Microsoft Servers, ensuring seamless IT operations. - Cloud Solutions: Manage and support cloud platforms such as Google Drive and OneDrive. - Microsoft Office 365 Support: Provide comprehensive support for Office 365, addressing user issues and ensuring smooth functionality. - Client Interaction: Offer both remote and on-site support to clients in the Southampton and Derby/Birmingham areas. - Desktop support Skills and Experience Required: - Technical Expertise: Proficient in managing Microsoft Servers and providing IT support. - Cloud Proficiency: Experience with cloud solutions, particularly Google Drive and OneDrive. - Office 365 Knowledge: Strong understanding of Microsoft Office 365 and its applications. - Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently. - Communication Skills: Excellent verbal and written communication skills for effective client interaction. - Adaptability: Comfortable working in a hybrid environment, balancing remote and on-site responsibilities. About the Company Our client is a forward-thinking organisation leading the way in innovative energy solutions, with a strong focus on energy storage, renewable energy systems, and smart grid technologies. Dedicated to sustainability, they work closely with commercial enterprises, government bodies, and residential clients to promote clean, efficient energy practices. Backed by robust financial support, the company continues to invest heavily in research and development, expanding its product portfolio and strengthening service capabilities. Join a team committed to making a positive environmental impact through cutting-edge energy solutions. Next Steps; Apply to this IT Support Engineer role through this advert. If you would like more information about this role, please contact Robert on (phone number removed). If successful, you will need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. About Regional Recruitment Services A Recruitment Agency in Leicester This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Jonathan Lee Recruitment Ltd
Castle Ashby, Northamptonshire
Embedded Audio and Software Engineer - Attractive Permanent - Electronics Design - Northamptonshire Area An Embedded Audio and Software Engineer is required to join a market leading Innovative Electronics Systems, Design and Production and Company. The Embedded Audio and Software Engineer will be part of a company that is keen on innovation and new technology and products as a market offering. The Embedded Audio and Software Engineer will join the Research and Development department and report to the Software Team Lead. The Embedded Audio and Software Engineer will develop embedded software within an expanding product range and hold responsibility for release firmware. The Embedded Audio and Software Engineer will be involved from the Design Brief to product release and beyond and be part of the next generation of products in an exciting team and dynamic industry. Embedded Audio and Software Engineer - Key Responsibilities Design, develop and maintain embedded control systems. Assist in the implementation of new and evolving hardware platforms. Support in specifying new user-focused products for the market. Build, test and release code for cutting-edge new products. Work within the Software Team to expand and improve platforms and software. Collaborate with team to review, bug fix, and improve products. Devise, control, and carry out pre-release test procedures for both hardware and software. Integrate new peripheral subsystems (USB, SPI, I2C etc.). Experience of Design and implementation of novel DSP algorithms is desirable. Experience of porting existing DSP algorithms between code bases/languages is desirable. Experience of supporting the development of desktop applications is desirable. Technical Skills, Qualifications and Experience - Embedded Audio and Software Engineer Qualified to degree level or above in Computer Science/Software or related field Proven knowledge and working experience with Embedded C, Git, and the command line. Knowledge of hardware debugging using logic analysers and scopes etc. Ability to write technical documentation. Ideally knowledge of advanced DSP implementation and design for audio applications. Ideally professional experience with C++ and embedded Linux systems Ideally professional experience with real time audio and commercial software development. Ability to produce clean, accurate and reusable code Experience with MATLAB, Python, C#, Unit Testing and Agile development is an advantage. Experience with Jira, Confluence and an interest in audio technology is an advantage. An understanding of Audio and low-voltage control electronics/PCB design is an advantage. A strong team player with excellent communication skills, both technical and personal. An enthusiastic person with a can-do attitude and able to work to deadlines is needed. A person with a methodical approach, and able to work independently on large projects. Have a flexible approach and be willing to assist in various departments when required. If you feel you meet the requirements for the role of the Embedded Audio and Software Engineer, then apply directly or contact Peter Heap at Jonathan Lee Recruitment. Either Direct Line (phone number removed) or email suitable MS Word CV's to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Nov 06, 2025
Full time
Embedded Audio and Software Engineer - Attractive Permanent - Electronics Design - Northamptonshire Area An Embedded Audio and Software Engineer is required to join a market leading Innovative Electronics Systems, Design and Production and Company. The Embedded Audio and Software Engineer will be part of a company that is keen on innovation and new technology and products as a market offering. The Embedded Audio and Software Engineer will join the Research and Development department and report to the Software Team Lead. The Embedded Audio and Software Engineer will develop embedded software within an expanding product range and hold responsibility for release firmware. The Embedded Audio and Software Engineer will be involved from the Design Brief to product release and beyond and be part of the next generation of products in an exciting team and dynamic industry. Embedded Audio and Software Engineer - Key Responsibilities Design, develop and maintain embedded control systems. Assist in the implementation of new and evolving hardware platforms. Support in specifying new user-focused products for the market. Build, test and release code for cutting-edge new products. Work within the Software Team to expand and improve platforms and software. Collaborate with team to review, bug fix, and improve products. Devise, control, and carry out pre-release test procedures for both hardware and software. Integrate new peripheral subsystems (USB, SPI, I2C etc.). Experience of Design and implementation of novel DSP algorithms is desirable. Experience of porting existing DSP algorithms between code bases/languages is desirable. Experience of supporting the development of desktop applications is desirable. Technical Skills, Qualifications and Experience - Embedded Audio and Software Engineer Qualified to degree level or above in Computer Science/Software or related field Proven knowledge and working experience with Embedded C, Git, and the command line. Knowledge of hardware debugging using logic analysers and scopes etc. Ability to write technical documentation. Ideally knowledge of advanced DSP implementation and design for audio applications. Ideally professional experience with C++ and embedded Linux systems Ideally professional experience with real time audio and commercial software development. Ability to produce clean, accurate and reusable code Experience with MATLAB, Python, C#, Unit Testing and Agile development is an advantage. Experience with Jira, Confluence and an interest in audio technology is an advantage. An understanding of Audio and low-voltage control electronics/PCB design is an advantage. A strong team player with excellent communication skills, both technical and personal. An enthusiastic person with a can-do attitude and able to work to deadlines is needed. A person with a methodical approach, and able to work independently on large projects. Have a flexible approach and be willing to assist in various departments when required. If you feel you meet the requirements for the role of the Embedded Audio and Software Engineer, then apply directly or contact Peter Heap at Jonathan Lee Recruitment. Either Direct Line (phone number removed) or email suitable MS Word CV's to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Devonshire Hayes Recruitment Specialists Ltd
Basildon, Essex
Devonshire Hayes have partnered with a great organisation to help them secure a 2nd Line Team Lead / Desktop Support Team Lead to lead a team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line / Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint). Windows 10/11 and Windows Server environments. Active Directory, Group Policy, and user management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to work onsite fulltime for this opportunity. Desirable: ITIL Foundation certification. Experience with Azure AD, Intune, and endpoint management. Exposure to project work or service improvement initiatives.
Nov 06, 2025
Full time
Devonshire Hayes have partnered with a great organisation to help them secure a 2nd Line Team Lead / Desktop Support Team Lead to lead a team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line / Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint). Windows 10/11 and Windows Server environments. Active Directory, Group Policy, and user management. Networking fundamentals (DNS, DHCP, TCP/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to work onsite fulltime for this opportunity. Desirable: ITIL Foundation certification. Experience with Azure AD, Intune, and endpoint management. Exposure to project work or service improvement initiatives.
IT Support Technician - Macclesfield My client, a leading organisation, is seeking a proactive IT Support Technician to join their dedicated IT support team. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites. You will be responsible for providing day-to-day technical support to staff and students, ensuring minimal downtime and smooth running of all IT systems. You ll work with a wide range of technologies including Windows Server, desktops, laptops, tablets, printers, and mobile devices. The role also includes contributing to IT infrastructure development, software installations, and documentation of support processes. Key Responsibilities Provide first- and second-line technical support via the helpdesk, remotely and in person. Diagnose and resolve hardware and software issues across Windows-based environments. Support and maintain IT infrastructure including servers, networks, and peripherals. Install and configure operating systems, software, and devices. Assist in implementing new technologies and processes under the direction of the IT Technical Manager. Maintain accurate records and ensure service requests are resolved in line with SLAs. Actively contribute to safeguarding and health & safety compliance across sites. About You Ideally Microsoft-certified, or working towards certification. Strong understanding of Microsoft operating systems, Microsoft 365 administration (including use of PowerShell), and general networking principles. Practical experience with hardware fault-finding and software installation. Excellent communication, organisation, and problem-solving skills. Calm, methodical, and able to work under pressure in a busy environment. A flexible, team-focused attitude with a commitment to ongoing professional development. Car and full driving license Desirable Familiarity with Fortinet networking technologies. Experience within an educational or multi-site IT environment. Benefits Competitive salary and benefits package. Opportunities for professional development and Microsoft certification. Supportive, collaborative working environment within a well-established organisation making a positive difference in education. Interested? Please Click Apply Now! IT Support Technician - Macclesfield
Nov 06, 2025
Full time
IT Support Technician - Macclesfield My client, a leading organisation, is seeking a proactive IT Support Technician to join their dedicated IT support team. This is a fantastic opportunity for someone with strong technical knowledge and a customer-focused attitude to play a key role in delivering first-class IT services across multiple school sites. You will be responsible for providing day-to-day technical support to staff and students, ensuring minimal downtime and smooth running of all IT systems. You ll work with a wide range of technologies including Windows Server, desktops, laptops, tablets, printers, and mobile devices. The role also includes contributing to IT infrastructure development, software installations, and documentation of support processes. Key Responsibilities Provide first- and second-line technical support via the helpdesk, remotely and in person. Diagnose and resolve hardware and software issues across Windows-based environments. Support and maintain IT infrastructure including servers, networks, and peripherals. Install and configure operating systems, software, and devices. Assist in implementing new technologies and processes under the direction of the IT Technical Manager. Maintain accurate records and ensure service requests are resolved in line with SLAs. Actively contribute to safeguarding and health & safety compliance across sites. About You Ideally Microsoft-certified, or working towards certification. Strong understanding of Microsoft operating systems, Microsoft 365 administration (including use of PowerShell), and general networking principles. Practical experience with hardware fault-finding and software installation. Excellent communication, organisation, and problem-solving skills. Calm, methodical, and able to work under pressure in a busy environment. A flexible, team-focused attitude with a commitment to ongoing professional development. Car and full driving license Desirable Familiarity with Fortinet networking technologies. Experience within an educational or multi-site IT environment. Benefits Competitive salary and benefits package. Opportunities for professional development and Microsoft certification. Supportive, collaborative working environment within a well-established organisation making a positive difference in education. Interested? Please Click Apply Now! IT Support Technician - Macclesfield
The Vacancy IT Technician - Directly Impacting Social Care Are you looking for a role where no two days are the same but most importantly where the work you do has a massive impact on people's lives? The Wilf Ward Family Trust provides vital support to amazing individuals across North Yorkshire. We don't just fix computers we ensure our frontline staff have the reliable, modern digital tools they need to deliver exceptional care. We are looking for an experienced and proactive IT Technician to work at the heart of our digital environment. If you thrive on technical complexity and want your work to have a genuine, positive social impact, this is your next career move. The role is primarily based in Pickering, North Yorkshire, with multi-site coverage (York, Goole, Thirsk) and flexibility for occasional remote working. £25,000 - £28,000 per annum, dependent on skills and experience. Full, valid UK Driving License is essential due to multi-site responsibilities. Must have the right to work in the UK. Core Responsibilities As an IT Technician, you will ensure the stability and security of our technology environment. Technical Ownership & Service Excellence: Provide prompt, high-quality, 1st and 2nd line support across all sites, owning technical issues through to resolution to minimise disruption to frontline care. Cloud and M365 Ecosystem Management: Maintain the stability, security, and integrity of our entire Microsoft 365 environment (Exchange, Teams, SharePoint Online). Deployment and Security Focus: Configuration and secure deployment of new hardware (desktops, laptops, mobiles), ensuring all systems operate on modern platforms (e.g., Windows 11) with a focus on enterprise security standards. Digital Innovation: Play an active role in strategic projects, including new technology evaluation, digital process automation, and infrastructure enhancements. Knowledge & Process Improvement: Create, update, and maintain robust technical documentation and operational guides for internal IT use and for end-users. Essential Skills and Qualifications To succeed in this role you must have: Proven, dedicated experience in a 1st/2nd line IT support or Technician role. Proficiency in administering and supporting the full Microsoft 365 stack (Exchange, SharePoint, Teams, OneDrive) in a multi-user environment. Hands-on expertise in deploying, diagnosing , and maintaining Windows 11 operating systems and associated hardware (desktop/mobile). Exceptional stakeholder communication skills: The ability to translate complex technical concepts into clear, non-technical advice for staff and management. A logical, methodical approach to complex problem-solving and a relentless commitment to service excellence. Desirable Attributes The ideal candidate would also bring: Relevant vocational certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator, CompTIA). Experience with network fundamentals (router configuration, firewall concepts, access points). Previous experience in the health, social care, or charity sectors. Experience in the deployment and management of mobile/smart device fleets (Android/MDM solutions, especially Intune). Why Join The Wilf Ward Family Trust? Direct Impact on Mission: Your daily work will directly enhance the quality of life for the individuals supported by the Trust by providing seamless, secure technology for our care teams. Dynamic Career Growth: Benefit from a collaborative culture that champions continuous professional development, exposing you to new technologies and allowing direct involvement in crucial digital transformation projects. Collaborative & Supportive Team: Join a small, expert IT team that values initiative, problem-solving, and mutual support. Application Process The closing date for applications is midnight on 14th November 2025. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. Because Extraordinary People Deserve Extraordinary Tech .We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk. Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record - (url removed) About Us Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust. Benefits At The Wilf Ward Family Trust, we believe in the importance of recognising and appreciating the dedication of our team members. As part of our commitment to supporting your well-being and professional growth, we offer a comprehensive range of employee benefits. These benefits are designed to enhance your work-life balance, provide financial security, and nurture your personal and career development. We are proud to invest in our team and prioritise your overall satisfaction and success. Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.
Nov 06, 2025
Full time
The Vacancy IT Technician - Directly Impacting Social Care Are you looking for a role where no two days are the same but most importantly where the work you do has a massive impact on people's lives? The Wilf Ward Family Trust provides vital support to amazing individuals across North Yorkshire. We don't just fix computers we ensure our frontline staff have the reliable, modern digital tools they need to deliver exceptional care. We are looking for an experienced and proactive IT Technician to work at the heart of our digital environment. If you thrive on technical complexity and want your work to have a genuine, positive social impact, this is your next career move. The role is primarily based in Pickering, North Yorkshire, with multi-site coverage (York, Goole, Thirsk) and flexibility for occasional remote working. £25,000 - £28,000 per annum, dependent on skills and experience. Full, valid UK Driving License is essential due to multi-site responsibilities. Must have the right to work in the UK. Core Responsibilities As an IT Technician, you will ensure the stability and security of our technology environment. Technical Ownership & Service Excellence: Provide prompt, high-quality, 1st and 2nd line support across all sites, owning technical issues through to resolution to minimise disruption to frontline care. Cloud and M365 Ecosystem Management: Maintain the stability, security, and integrity of our entire Microsoft 365 environment (Exchange, Teams, SharePoint Online). Deployment and Security Focus: Configuration and secure deployment of new hardware (desktops, laptops, mobiles), ensuring all systems operate on modern platforms (e.g., Windows 11) with a focus on enterprise security standards. Digital Innovation: Play an active role in strategic projects, including new technology evaluation, digital process automation, and infrastructure enhancements. Knowledge & Process Improvement: Create, update, and maintain robust technical documentation and operational guides for internal IT use and for end-users. Essential Skills and Qualifications To succeed in this role you must have: Proven, dedicated experience in a 1st/2nd line IT support or Technician role. Proficiency in administering and supporting the full Microsoft 365 stack (Exchange, SharePoint, Teams, OneDrive) in a multi-user environment. Hands-on expertise in deploying, diagnosing , and maintaining Windows 11 operating systems and associated hardware (desktop/mobile). Exceptional stakeholder communication skills: The ability to translate complex technical concepts into clear, non-technical advice for staff and management. A logical, methodical approach to complex problem-solving and a relentless commitment to service excellence. Desirable Attributes The ideal candidate would also bring: Relevant vocational certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator, CompTIA). Experience with network fundamentals (router configuration, firewall concepts, access points). Previous experience in the health, social care, or charity sectors. Experience in the deployment and management of mobile/smart device fleets (Android/MDM solutions, especially Intune). Why Join The Wilf Ward Family Trust? Direct Impact on Mission: Your daily work will directly enhance the quality of life for the individuals supported by the Trust by providing seamless, secure technology for our care teams. Dynamic Career Growth: Benefit from a collaborative culture that champions continuous professional development, exposing you to new technologies and allowing direct involvement in crucial digital transformation projects. Collaborative & Supportive Team: Join a small, expert IT team that values initiative, problem-solving, and mutual support. Application Process The closing date for applications is midnight on 14th November 2025. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. Because Extraordinary People Deserve Extraordinary Tech .We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk. Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record - (url removed) About Us Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust. Benefits At The Wilf Ward Family Trust, we believe in the importance of recognising and appreciating the dedication of our team members. As part of our commitment to supporting your well-being and professional growth, we offer a comprehensive range of employee benefits. These benefits are designed to enhance your work-life balance, provide financial security, and nurture your personal and career development. We are proud to invest in our team and prioritise your overall satisfaction and success. Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.
In a team providing 24/7 IT support for On-Prem and Cloud applications As part of a dedicated, internal IT team, the Systems, Infrastructure and Network Engineer will provide full IT support for the wider organisation, including extensive IT systems found in large corporate engineering companies as well as On-Prem and Cloud provisions. Work will vary, but the team takes pride in responding quickly and efficiently to support cases escalated from helpdesks. Due to the nature of projects, you will be expected to be onsite quickly if required, so interested applicants do need to live in Cambridge or fairly close to Cambridge (up to 1.5 hours away commute; athough in general you may only be in the office 2+ days per week). You would be expected to be on-call for out-of-hours support one-week-in-four (again being able to go into the office quickly during this time; this doesn t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role). Expertise and project understanding around networking (including TCP/IP, DNS, ports and protocols, routers, latency, firewalls, VPNs etc ). Experience with both Windows Server systems administration (Active Directory, RADIUS, PowerShell); and Linux systems administration (Ubuntu, Apache2, OpenSSL). Experience with different email configurations and management (DMARC, SPF, SMTP, IMAP). Additional experience with database administration (SQL Server, Oracle); MS 365 administration; virtual machine hosting; and Azure would be beneficial. The role is particularly people-facing, so good communication skills and ability to translate technical jargon for non-technical audiences is important. Similarly, the ability to multitask, lead on projects and being adaptable is important. On offer is a competitive salary with good benefits. The company provides support to employees and flexibility to accommodate work-life balance when possible. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27483 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
Nov 06, 2025
Full time
In a team providing 24/7 IT support for On-Prem and Cloud applications As part of a dedicated, internal IT team, the Systems, Infrastructure and Network Engineer will provide full IT support for the wider organisation, including extensive IT systems found in large corporate engineering companies as well as On-Prem and Cloud provisions. Work will vary, but the team takes pride in responding quickly and efficiently to support cases escalated from helpdesks. Due to the nature of projects, you will be expected to be onsite quickly if required, so interested applicants do need to live in Cambridge or fairly close to Cambridge (up to 1.5 hours away commute; athough in general you may only be in the office 2+ days per week). You would be expected to be on-call for out-of-hours support one-week-in-four (again being able to go into the office quickly during this time; this doesn t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role). Expertise and project understanding around networking (including TCP/IP, DNS, ports and protocols, routers, latency, firewalls, VPNs etc ). Experience with both Windows Server systems administration (Active Directory, RADIUS, PowerShell); and Linux systems administration (Ubuntu, Apache2, OpenSSL). Experience with different email configurations and management (DMARC, SPF, SMTP, IMAP). Additional experience with database administration (SQL Server, Oracle); MS 365 administration; virtual machine hosting; and Azure would be beneficial. The role is particularly people-facing, so good communication skills and ability to translate technical jargon for non-technical audiences is important. Similarly, the ability to multitask, lead on projects and being adaptable is important. On offer is a competitive salary with good benefits. The company provides support to employees and flexibility to accommodate work-life balance when possible. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27483 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
