IT Support Analyst, Salisbury/Hybrid, 30K- 35K (Must be eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations, management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's lifecycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Jan 09, 2026
Full time
IT Support Analyst, Salisbury/Hybrid, 30K- 35K (Must be eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations, management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's lifecycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Senior Operational Due Diligence Analyst page is loaded Senior Operational Due Diligence Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03679# Business Unit:Compliance, Risk and Internal Audit# Job Description: Role Summary Every day, we seek to improve financial security for people. Joining our team means you will be a part of a passionate and supportive team that believes what we do matters to our clients and investors. The Operational Due Diligence Senior Analyst will identify and assess operational risk factors at prospective and currently funded traditional and alternative (hedge fund, private equity, private real estate, infrastructure) investment managers through the performance of operational due diligence reviews. The responsibilities of the individual in this position include: Evaluating business, compliance, and operational risks associated with traditional and alternative investment managers relative to the scope of the Global Manager Operational Due Diligence (GMODD) program requirements by conducting desktop and/or on-site reviews of investment managers globally. Conducting/Leading due diligence reviews focusing on several areas including, but not limited to: organizational structure, regulatory compliance, legal entity risks, fund structure risks, allocation policy, valuation policy, cash and collateral management, trading infrastructure, asset monitoring, information technology, background checks, and third-party service providers (e.g., administrator, prime broker, custodian, auditor). Obtaining and analysing investment manager documentation including offering memorandums, fund formation documents, deal documents, financial statements, regulatory filings, due diligence questionnaires, policies and procedures. Identifying key areas of operational risk and confirming that the manager has completed associated remediation actions and/or implemented appropriate mitigating controls. Preparing written reports for internal and external distribution, documenting the due diligence performed, findings and recommendations to support conclusions. Communicating summary conclusions to internally interested parties and conducting follow-up with investment managers on any recommendations or risk findings, as needed. Maintaining and tracking remediation/action plans with managers; escalating material issues to Investment, Legal, Compliance, and Operational Risk and presenting at the appropriate governance forums. Ensuring records management/data systems are maintained and up to date. Proactively identifying and supporting efforts/projects to evolve the team's practice in operational due diligence. Contributing to client deliverables including ODD sections of due diligence reports, RFPs/RFIs and responses to client operational questionnaires; supporting client meetings as subject-matter expert. Staying current with industry best practices and key events across applicable areas (e.g., regulatory, technology/systems, trading). The successful candidate will have extensive demonstrable skills and experiences including the following: Bachelor's Degree in a relevant field (or equivalent experience / qualification) required; MBA or CFA preferred. Significant experience in Business Analyst, Operations, Internal Audit or Compliance role within financial services, including Operational Due Diligence experience. Knowledge of private equity/real estate/hedge fund strategies and trading, valuation and industry best practices is preferred. Experience in private markets operational due diligence (ODD), along with strong understanding of the regulatory framework in the UK. Ability to articulate concerns/issues effectively to internal and external senior investment management professionals and compliance professionals. Demonstrated initiative to work independently and engage, undirected, in execution of responsibilities. Strong attention to detail; ability to consume and triangulate information and data from multiple sources and reconcile conflicts. Ability to support ongoing reviews and lead ad hoc projects while meeting deadlines; ability to multi task and prioritize multiple projects efficiently. Excellent communication skills (oral and written) required. Excellent interpersonal skills integrating tact and diplomacy required. Ability to professionally represent the firm required. Strong collaboration and team skills. Proficient in Microsoft Office; project management and coding skills are preferred. Practical familiarity with generative AI tools (e.g., large language models) for document review and workflow efficiency is preferred. Familiarity with various global regulatory and compliance regimes, rules, and regulations preferred. Familiarity with investment best practices across operations, accounting, technology, and compliance preferred. Willingness and ability for domestic and international travel. (<15%)
Jan 09, 2026
Full time
Senior Operational Due Diligence Analyst page is loaded Senior Operational Due Diligence Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03679# Business Unit:Compliance, Risk and Internal Audit# Job Description: Role Summary Every day, we seek to improve financial security for people. Joining our team means you will be a part of a passionate and supportive team that believes what we do matters to our clients and investors. The Operational Due Diligence Senior Analyst will identify and assess operational risk factors at prospective and currently funded traditional and alternative (hedge fund, private equity, private real estate, infrastructure) investment managers through the performance of operational due diligence reviews. The responsibilities of the individual in this position include: Evaluating business, compliance, and operational risks associated with traditional and alternative investment managers relative to the scope of the Global Manager Operational Due Diligence (GMODD) program requirements by conducting desktop and/or on-site reviews of investment managers globally. Conducting/Leading due diligence reviews focusing on several areas including, but not limited to: organizational structure, regulatory compliance, legal entity risks, fund structure risks, allocation policy, valuation policy, cash and collateral management, trading infrastructure, asset monitoring, information technology, background checks, and third-party service providers (e.g., administrator, prime broker, custodian, auditor). Obtaining and analysing investment manager documentation including offering memorandums, fund formation documents, deal documents, financial statements, regulatory filings, due diligence questionnaires, policies and procedures. Identifying key areas of operational risk and confirming that the manager has completed associated remediation actions and/or implemented appropriate mitigating controls. Preparing written reports for internal and external distribution, documenting the due diligence performed, findings and recommendations to support conclusions. Communicating summary conclusions to internally interested parties and conducting follow-up with investment managers on any recommendations or risk findings, as needed. Maintaining and tracking remediation/action plans with managers; escalating material issues to Investment, Legal, Compliance, and Operational Risk and presenting at the appropriate governance forums. Ensuring records management/data systems are maintained and up to date. Proactively identifying and supporting efforts/projects to evolve the team's practice in operational due diligence. Contributing to client deliverables including ODD sections of due diligence reports, RFPs/RFIs and responses to client operational questionnaires; supporting client meetings as subject-matter expert. Staying current with industry best practices and key events across applicable areas (e.g., regulatory, technology/systems, trading). The successful candidate will have extensive demonstrable skills and experiences including the following: Bachelor's Degree in a relevant field (or equivalent experience / qualification) required; MBA or CFA preferred. Significant experience in Business Analyst, Operations, Internal Audit or Compliance role within financial services, including Operational Due Diligence experience. Knowledge of private equity/real estate/hedge fund strategies and trading, valuation and industry best practices is preferred. Experience in private markets operational due diligence (ODD), along with strong understanding of the regulatory framework in the UK. Ability to articulate concerns/issues effectively to internal and external senior investment management professionals and compliance professionals. Demonstrated initiative to work independently and engage, undirected, in execution of responsibilities. Strong attention to detail; ability to consume and triangulate information and data from multiple sources and reconcile conflicts. Ability to support ongoing reviews and lead ad hoc projects while meeting deadlines; ability to multi task and prioritize multiple projects efficiently. Excellent communication skills (oral and written) required. Excellent interpersonal skills integrating tact and diplomacy required. Ability to professionally represent the firm required. Strong collaboration and team skills. Proficient in Microsoft Office; project management and coding skills are preferred. Practical familiarity with generative AI tools (e.g., large language models) for document review and workflow efficiency is preferred. Familiarity with various global regulatory and compliance regimes, rules, and regulations preferred. Familiarity with investment best practices across operations, accounting, technology, and compliance preferred. Willingness and ability for domestic and international travel. (<15%)
Senior Oracle B2C Service Cloud (Right Now) Consultant - London / Reading Oracle B2C Service Cloud (Right Now) Senior Consultant London / Reading ; FTE We are seeking a highly experienced and motivated Oracle B2C Service Cloud (Right Now) Expert to join our dynamic team. This role requires a deep understanding of Right Now functionalities, technical capabilities, and integration strategies. The ideal candidate will be a techno functional professional capable of leading complex implementations, optimizing field service operations, and driving digital transformation for our clients. Your Role As Right Now SME : You will serve to facilitate the larger team by ensuring the scrum framework is followed. You should be committed to the scrum methodology, agile principles, and best practices-but should also remain flexible and open to opportunities for the team to improve their Agile way of working You will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development, and deployment You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in house capability building. You will have the opportunity to shape value adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Solution Design & Architecture: Lead the architectural design and blueprinting of Oracle B2C Service Cloud solutions, aligning with business objectives, industry best practices, and future scalability Translate complex business requirements into detailed technical specifications and solution designs. Design and implement end to end solutions, encompassing self service portals, agent desktops, knowledge management, and integration points Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler, Element Manager, Data Sync, and External Objects Stay current with the latest Oracle B2C Service Cloud features, enhancements, and roadmap, ensuring the integration of new functionalities Development & Customization: Design, develop, and maintain Oracle B2C Service Cloud applications, ensuring they meet business requirements and performance standards Develop and customize solutions using Oracle B2C Service Cloud tools and technologies, including: Custom Scripts, Custom Processes (Event Handlers) BUI Extensions/Add Ins, Business Rules Configuration, Workflows/Workspaces Report Analytics, Knowledgebase Extensive experience with REST APIs for integration with external systems Proficiency in programming languages and web technologies such as PHP, .NET, HTML, JavaScript, CSS, jQuery, ROQL, ConnectPHP Hands on experience with middleware/integration tools like Oracle Integration Cloud (OIC) Implementation & Support: Lead or participate in full lifecycle Oracle B2C Service Cloud implementations, from requirement gathering to deployment and post go live support Collaborate effectively with cross functional teams (business analysts, project managers, other technical teams) to ensure seamless system integration and successful project delivery Conduct gap analysis between business requirements and Oracle B2C Service Cloud capabilities Provide technical support and troubleshooting for Oracle B2C Service Cloud applications, identifying root causes and implementing effective solutions Perform system testing, optimization, and performance tuning to enhance application efficiency and user experience Leadership & Mentorship: Mentor and guide junior developers and consultants in Oracle B2C Service Cloud best practices and emerging technologies Lead design workshops and functional process workshops Manage project scope, timelines, and resource allocation for relevant workstreams Create detailed functional and technical documentation using flow diagrams, wireframes, and other relevant tools Drive adoption of Agile methodologies and DevOps practices Client & Team Collaboration: Act as a trusted advisor to clients, building strong relationships and effectively communicating technical concepts to both technical and non technical audiences Lead and facilitate solution design sessions, workshops, and user acceptance testing (UAT) with clients Mentor and provide technical expertise and guidance to junior team members, fostering their growth and ensuring solution quality Collaborate effectively with cross functional teams, including business analysts, developers, project managers, and Oracle support Provide status and issue reports to project managers and clients regularly Promote knowledge sharing, lessons learned, and best practices within the team Continuous Improvement & Leadership: Stay current with Oracle B2C Service Cloud, patches, and new features, assessing their impact on existing systems and recommending adoption strategies Identify and lead opportunities for process improvement and technological innovation within field service operations Contribute to strategic planning and goal setting for the department or function Demonstrate strong analytical, logical thinking, and problem solving skills Manage project workstreams, ensuring successful planning, budgeting, execution, and completion Your Profile Must-have: Should have extensive experience as Right Now Technical and Functional SME (around 8 10 years of experience) Should have a deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities Should have proven expertise in Oracle B2C Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management Should have rich experience in configuring RIGHT NOW application components: knowledge of Customizing RIGHT NOW using the plug in framework to enhance functionality and meet specific business needs, including capturing time and expenses; knowledge of all Oracle Cloud security policies, standards, and procedures Should be excellent planner when it comes to perform release planning and other delivery planning Should have excellent analytical, problem solving, and troubleshooting skills with a keen eye for detail Should be ready to be responsible for Coaching and mentoring team members Should have the ability to work independently and as part of a collaborative team, manage multiple priorities, and meet deadlines in a fast paced environment Oracle B2C Service Cloud certifications are a significant plus Other: High analytical skills High degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills Why Infosys Infosys is a global leader in next generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Jan 09, 2026
Full time
Senior Oracle B2C Service Cloud (Right Now) Consultant - London / Reading Oracle B2C Service Cloud (Right Now) Senior Consultant London / Reading ; FTE We are seeking a highly experienced and motivated Oracle B2C Service Cloud (Right Now) Expert to join our dynamic team. This role requires a deep understanding of Right Now functionalities, technical capabilities, and integration strategies. The ideal candidate will be a techno functional professional capable of leading complex implementations, optimizing field service operations, and driving digital transformation for our clients. Your Role As Right Now SME : You will serve to facilitate the larger team by ensuring the scrum framework is followed. You should be committed to the scrum methodology, agile principles, and best practices-but should also remain flexible and open to opportunities for the team to improve their Agile way of working You will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development, and deployment You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in house capability building. You will have the opportunity to shape value adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Solution Design & Architecture: Lead the architectural design and blueprinting of Oracle B2C Service Cloud solutions, aligning with business objectives, industry best practices, and future scalability Translate complex business requirements into detailed technical specifications and solution designs. Design and implement end to end solutions, encompassing self service portals, agent desktops, knowledge management, and integration points Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler, Element Manager, Data Sync, and External Objects Stay current with the latest Oracle B2C Service Cloud features, enhancements, and roadmap, ensuring the integration of new functionalities Development & Customization: Design, develop, and maintain Oracle B2C Service Cloud applications, ensuring they meet business requirements and performance standards Develop and customize solutions using Oracle B2C Service Cloud tools and technologies, including: Custom Scripts, Custom Processes (Event Handlers) BUI Extensions/Add Ins, Business Rules Configuration, Workflows/Workspaces Report Analytics, Knowledgebase Extensive experience with REST APIs for integration with external systems Proficiency in programming languages and web technologies such as PHP, .NET, HTML, JavaScript, CSS, jQuery, ROQL, ConnectPHP Hands on experience with middleware/integration tools like Oracle Integration Cloud (OIC) Implementation & Support: Lead or participate in full lifecycle Oracle B2C Service Cloud implementations, from requirement gathering to deployment and post go live support Collaborate effectively with cross functional teams (business analysts, project managers, other technical teams) to ensure seamless system integration and successful project delivery Conduct gap analysis between business requirements and Oracle B2C Service Cloud capabilities Provide technical support and troubleshooting for Oracle B2C Service Cloud applications, identifying root causes and implementing effective solutions Perform system testing, optimization, and performance tuning to enhance application efficiency and user experience Leadership & Mentorship: Mentor and guide junior developers and consultants in Oracle B2C Service Cloud best practices and emerging technologies Lead design workshops and functional process workshops Manage project scope, timelines, and resource allocation for relevant workstreams Create detailed functional and technical documentation using flow diagrams, wireframes, and other relevant tools Drive adoption of Agile methodologies and DevOps practices Client & Team Collaboration: Act as a trusted advisor to clients, building strong relationships and effectively communicating technical concepts to both technical and non technical audiences Lead and facilitate solution design sessions, workshops, and user acceptance testing (UAT) with clients Mentor and provide technical expertise and guidance to junior team members, fostering their growth and ensuring solution quality Collaborate effectively with cross functional teams, including business analysts, developers, project managers, and Oracle support Provide status and issue reports to project managers and clients regularly Promote knowledge sharing, lessons learned, and best practices within the team Continuous Improvement & Leadership: Stay current with Oracle B2C Service Cloud, patches, and new features, assessing their impact on existing systems and recommending adoption strategies Identify and lead opportunities for process improvement and technological innovation within field service operations Contribute to strategic planning and goal setting for the department or function Demonstrate strong analytical, logical thinking, and problem solving skills Manage project workstreams, ensuring successful planning, budgeting, execution, and completion Your Profile Must-have: Should have extensive experience as Right Now Technical and Functional SME (around 8 10 years of experience) Should have a deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities Should have proven expertise in Oracle B2C Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management Should have rich experience in configuring RIGHT NOW application components: knowledge of Customizing RIGHT NOW using the plug in framework to enhance functionality and meet specific business needs, including capturing time and expenses; knowledge of all Oracle Cloud security policies, standards, and procedures Should be excellent planner when it comes to perform release planning and other delivery planning Should have excellent analytical, problem solving, and troubleshooting skills with a keen eye for detail Should be ready to be responsible for Coaching and mentoring team members Should have the ability to work independently and as part of a collaborative team, manage multiple priorities, and meet deadlines in a fast paced environment Oracle B2C Service Cloud certifications are a significant plus Other: High analytical skills High degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills Why Infosys Infosys is a global leader in next generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
The Operational Resilience team is a first line assurance oversight team who work with colleagues at all levels across the business to understand our business services, their underlying processes and ensure their dependencies are mapped, regularly tested, and reported appropriately. The Operational Resilience Analyst delivers varied programme of work which is documented in the Operational Resilience Plan. As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA's Consumer Duty.Your work will directly support the firm's commitment to delivering good outcomes for customers including ensuring continued resiliency of the assets which we rely on to deliver services to our customers. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives as set out in the Operational Resilience Methodology. This is achieved by; Taking ownership of several resilience mapping workbooks and ensuring that they remain current and complete, clearly evidencing where there are contingency gaps. Supports the Operational Resilience Manager to review Impact Tolerances, ensuring relevant metrics are collated, analysed and documented. Leading on the delivery and robust documentation of a broad range of scenario tests, which includes producing delivery slides, running desktop exercises, performing data analysis, and simulation exercises and ensuring all related materials are accurate and complete. Assisting with the design of resilience targets, working with the wider business to ensure that resilience tests are performed where necessary by Technology Services Takes ownership of documenting in-depth lessons learned and vulnerabilities following scenario testing or real disruption and can articulate the findings to a senior audience Maintaining and/or monitoring resilience related policies, procedures and response plans. Producing clear and accurate MI and reporting in various formats each month Assists with the collation and documentation of Third Party Supplier resilience assurance and escalates effectively where there are resilience gaps. What you'll have This role sits within the First Line Assurance Oversight team and is ideal for someone with a strong understanding of our business operations or previous experience in Operational Resilience. The successful candidate will be able to demonstrate the following skills and experience; Minimum of three years' experience in the Financial Services sector within an oversight role or a role which has required meticulous documentation and professionalism. Highly organised with a strong sense of governance Can work independently as well as part of a team Able to communicate proactively and confidently to influence stakeholders across the business Is forward thinking and anticipates deadlines without prompting Has a genuine interest in resilience and strengthening our capabilities and contingency planning Has a strong sense of ownership About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work . At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above or just want to know more about the company and the role, we'd love to speak to you.
Jan 07, 2026
Full time
The Operational Resilience team is a first line assurance oversight team who work with colleagues at all levels across the business to understand our business services, their underlying processes and ensure their dependencies are mapped, regularly tested, and reported appropriately. The Operational Resilience Analyst delivers varied programme of work which is documented in the Operational Resilience Plan. As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA's Consumer Duty.Your work will directly support the firm's commitment to delivering good outcomes for customers including ensuring continued resiliency of the assets which we rely on to deliver services to our customers. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives as set out in the Operational Resilience Methodology. This is achieved by; Taking ownership of several resilience mapping workbooks and ensuring that they remain current and complete, clearly evidencing where there are contingency gaps. Supports the Operational Resilience Manager to review Impact Tolerances, ensuring relevant metrics are collated, analysed and documented. Leading on the delivery and robust documentation of a broad range of scenario tests, which includes producing delivery slides, running desktop exercises, performing data analysis, and simulation exercises and ensuring all related materials are accurate and complete. Assisting with the design of resilience targets, working with the wider business to ensure that resilience tests are performed where necessary by Technology Services Takes ownership of documenting in-depth lessons learned and vulnerabilities following scenario testing or real disruption and can articulate the findings to a senior audience Maintaining and/or monitoring resilience related policies, procedures and response plans. Producing clear and accurate MI and reporting in various formats each month Assists with the collation and documentation of Third Party Supplier resilience assurance and escalates effectively where there are resilience gaps. What you'll have This role sits within the First Line Assurance Oversight team and is ideal for someone with a strong understanding of our business operations or previous experience in Operational Resilience. The successful candidate will be able to demonstrate the following skills and experience; Minimum of three years' experience in the Financial Services sector within an oversight role or a role which has required meticulous documentation and professionalism. Highly organised with a strong sense of governance Can work independently as well as part of a team Able to communicate proactively and confidently to influence stakeholders across the business Is forward thinking and anticipates deadlines without prompting Has a genuine interest in resilience and strengthening our capabilities and contingency planning Has a strong sense of ownership About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work . At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above or just want to know more about the company and the role, we'd love to speak to you.
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Jan 05, 2026
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
A leading investment management firm in London is seeking a qualified Lead Systems Analyst to enhance technology service delivery for business professionals. The role involves supporting end users and solving complex problems while managing a team. Candidates should have extensive desktop experience, strong knowledge of Microsoft applications, and excellent leadership skills. The position offers a dynamic work environment and flexibility in work arrangements.
Jan 01, 2026
Full time
A leading investment management firm in London is seeking a qualified Lead Systems Analyst to enhance technology service delivery for business professionals. The role involves supporting end users and solving complex problems while managing a team. Candidates should have extensive desktop experience, strong knowledge of Microsoft applications, and excellent leadership skills. The position offers a dynamic work environment and flexibility in work arrangements.
Lead Systems Analyst page is loaded Lead Systems Analystlocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R93167# Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the RoleAt Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big, to solve challenges, and positively impact our clients.JOB OVERVIEWWe are currently seeking a strong Lead Systems Analyst to play a key role, deliver solutions to our business partners, solve complex problems, provide leadership to a well-established and strive to advance and sustain world-class technology platforms. This role engages directly with the firm's business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite, and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills.This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. They are expected to provide thought leadership to the team through a deep level of technical expertise. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness, and grace.In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support, engineering, and infrastructure teams across the IT department.RESPONSIBILITIES Support all aspects of the end user computing platform and technology service delivery for business professionals. Advance our customized support model designed to provide the highest level of service delivery to the business community. Serve as an escalation point for the team on advanced technical issues, with a deep understanding of standard desktop applications and infrastructure. Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow. Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis, and status reporting. Provide day-to-day oversite over the flow of services request and incidents for the team, looking for process improvement opportunities. Coordinate IT staff and contractors to provide maintenance and repairs, moves, and equipment exchanges.QUALIFICATIONS At least three years in a lead role, with a minimum of seven years of hands-on desktop. Experience working in a financial firm a plus, but not a requirement Experience in PC hardware - desktops, laptops, and tablets Strong knowledge of Microsoft operating systems Strong knowledge of Microsoft Office\Microsoft 365 Apps including Outlook Experience with Mac OS X Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP) Strong understanding of desktop video conferencing solutions (Zoom, Microsoft Teams, Webex) Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems Experience working in a service delivery system (like ServiceNow), with solid queue management and oversite practices. Working knowledge of internet\intranet technology Must be self-starter, possessing drive and ability to work with minimal supervision Strong leadership qualities. Ability to provide direction, be a positive influence, and act as a role model to the rest of the team. Ability to manage conflicting priorities effectively Ability to perform research and share knowledge with team members Proven project and delivery management skills Attention to detail, strong written and oral communication skills Ability to work well in a team environmentOptional QUALIFICATIONS It is highly desired that this individual has several years of experience in the financial industry and possesses a strong understanding of financial markets. Experience with Market Data Service applications. Experience in a helpdesk environment ITIL Knowledge\Certifications. Experience with ServiceNowNot sure you meet 100% of our That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds. As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at . We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.
Jan 01, 2026
Full time
Lead Systems Analyst page is loaded Lead Systems Analystlocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R93167# Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the RoleAt Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big, to solve challenges, and positively impact our clients.JOB OVERVIEWWe are currently seeking a strong Lead Systems Analyst to play a key role, deliver solutions to our business partners, solve complex problems, provide leadership to a well-established and strive to advance and sustain world-class technology platforms. This role engages directly with the firm's business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite, and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills.This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. They are expected to provide thought leadership to the team through a deep level of technical expertise. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness, and grace.In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support, engineering, and infrastructure teams across the IT department.RESPONSIBILITIES Support all aspects of the end user computing platform and technology service delivery for business professionals. Advance our customized support model designed to provide the highest level of service delivery to the business community. Serve as an escalation point for the team on advanced technical issues, with a deep understanding of standard desktop applications and infrastructure. Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow. Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis, and status reporting. Provide day-to-day oversite over the flow of services request and incidents for the team, looking for process improvement opportunities. Coordinate IT staff and contractors to provide maintenance and repairs, moves, and equipment exchanges.QUALIFICATIONS At least three years in a lead role, with a minimum of seven years of hands-on desktop. Experience working in a financial firm a plus, but not a requirement Experience in PC hardware - desktops, laptops, and tablets Strong knowledge of Microsoft operating systems Strong knowledge of Microsoft Office\Microsoft 365 Apps including Outlook Experience with Mac OS X Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP) Strong understanding of desktop video conferencing solutions (Zoom, Microsoft Teams, Webex) Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems Experience working in a service delivery system (like ServiceNow), with solid queue management and oversite practices. Working knowledge of internet\intranet technology Must be self-starter, possessing drive and ability to work with minimal supervision Strong leadership qualities. Ability to provide direction, be a positive influence, and act as a role model to the rest of the team. Ability to manage conflicting priorities effectively Ability to perform research and share knowledge with team members Proven project and delivery management skills Attention to detail, strong written and oral communication skills Ability to work well in a team environmentOptional QUALIFICATIONS It is highly desired that this individual has several years of experience in the financial industry and possesses a strong understanding of financial markets. Experience with Market Data Service applications. Experience in a helpdesk environment ITIL Knowledge\Certifications. Experience with ServiceNowNot sure you meet 100% of our That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds. As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at . We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.
Senior Business Analyst & PMO support The Senior Business Analyst & PMO support plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control. Responsibilities Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design. Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains. Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation. Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence. Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting. Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics. Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered. Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions. Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively. Qualifications Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation. Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design. Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions. Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment. Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.
Jan 01, 2026
Full time
Senior Business Analyst & PMO support The Senior Business Analyst & PMO support plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control. Responsibilities Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design. Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains. Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation. Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence. Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting. Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics. Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered. Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions. Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively. Qualifications Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation. Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design. Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions. Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment. Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.
AtSPDTechnology, webring together ateam oflike-minded people who are driven bythe desire tobring value through their work, united intheir commitment tohigh performance and delivering custom, cutting-edge tech solutions that drive clients' growth. Weempower our people with aculture ofexcellence and enable them with the opportunity touphold their accountability tocontribute oneach level. Wevalue humanity and collaboration, encourage professional and personal growth, and foster asupportive and flexible work environment where everyone's contribution iswelcomed. And now we are looking for a Senior Front-End Engineer (React)tojoinus aspart ofour team. About the role: Our client is developing an advanced AI-powered SOC agent from the ground up, designed to transform how security teams respond to threats. The platform streamlines incident response, reduces manual workloads, and strengthens enterprise-level security operations. As a Senior Front-End Engineer, you will design and build a web application that showcases real-time AI investigations of security violations. You'll be responsible for the complete user experience from scratch - there are no existing UI/UX designs. Your work will include creating intuitive, responsive interfaces for both analysts and administrators, implementing real-time data streaming, and building complex dashboards that visualize AI-driven workflows. Design complete user experiences from the ground up, collaborating with product and AI teams. Develop and maintain a responsive, multi-page web application optimized for various devices. Implement real-time streaming to showcase AI investigation progress dynamically. Build tailored user interfaces for different roles, including admin and analyst dashboards. Manage complex application state across multi-step workflows, ensuring smooth user interactions. Visualize AI-driven processes with clear, engaging, and data-rich UI components. We're looking for you if you have 5+ years of hands-on experience with React and TypeScript, building production-grade applications. Strong UI/UX design skills, including proficiency with Figma, user research, and design systems. Expertise in real-time web development, particularly WebSocket implementation. Proven ability in data visualization, creating charts, dashboards, and complex interactive interfaces. Solid understanding of responsive design, ensuring seamless experiences across mobile and desktop. Familiarity with agentic AI systems and the ability to design intuitive ways to visualize AI workflows. What's in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learnings through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. Collaborate with top-notch experts who are always ready to help and support you through any challenges. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values. Feel supported by your HR, and take advantage of our referral bonus program. SPD Technology is a custom software product development and IT consulting company with extensive expertise in various industries, including fintech, e-commerce, logistics, insurance, biotech, cybersecurity, and more. Our world-class team of over 650 experts develop web, mobile, AI/ML, and enterprise solutions for world-renowned companies, including Fortune 500 firms and emerging startups. We have 2 development centers in Europe, a representative office in London, the U.K., and remote teams, working worldwide. With over 19 years of experience in designing, building, streamlining, and supporting software products, SPD Technology drives growth of businesses from the US, the U.K., Israel, Switzerland, Mexico, and other countries. Apply Now Send us your CV! Maybe we need you but we haven't known about that yet.
Jan 01, 2026
Full time
AtSPDTechnology, webring together ateam oflike-minded people who are driven bythe desire tobring value through their work, united intheir commitment tohigh performance and delivering custom, cutting-edge tech solutions that drive clients' growth. Weempower our people with aculture ofexcellence and enable them with the opportunity touphold their accountability tocontribute oneach level. Wevalue humanity and collaboration, encourage professional and personal growth, and foster asupportive and flexible work environment where everyone's contribution iswelcomed. And now we are looking for a Senior Front-End Engineer (React)tojoinus aspart ofour team. About the role: Our client is developing an advanced AI-powered SOC agent from the ground up, designed to transform how security teams respond to threats. The platform streamlines incident response, reduces manual workloads, and strengthens enterprise-level security operations. As a Senior Front-End Engineer, you will design and build a web application that showcases real-time AI investigations of security violations. You'll be responsible for the complete user experience from scratch - there are no existing UI/UX designs. Your work will include creating intuitive, responsive interfaces for both analysts and administrators, implementing real-time data streaming, and building complex dashboards that visualize AI-driven workflows. Design complete user experiences from the ground up, collaborating with product and AI teams. Develop and maintain a responsive, multi-page web application optimized for various devices. Implement real-time streaming to showcase AI investigation progress dynamically. Build tailored user interfaces for different roles, including admin and analyst dashboards. Manage complex application state across multi-step workflows, ensuring smooth user interactions. Visualize AI-driven processes with clear, engaging, and data-rich UI components. We're looking for you if you have 5+ years of hands-on experience with React and TypeScript, building production-grade applications. Strong UI/UX design skills, including proficiency with Figma, user research, and design systems. Expertise in real-time web development, particularly WebSocket implementation. Proven ability in data visualization, creating charts, dashboards, and complex interactive interfaces. Solid understanding of responsive design, ensuring seamless experiences across mobile and desktop. Familiarity with agentic AI systems and the ability to design intuitive ways to visualize AI workflows. What's in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learnings through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. Collaborate with top-notch experts who are always ready to help and support you through any challenges. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values. Feel supported by your HR, and take advantage of our referral bonus program. SPD Technology is a custom software product development and IT consulting company with extensive expertise in various industries, including fintech, e-commerce, logistics, insurance, biotech, cybersecurity, and more. Our world-class team of over 650 experts develop web, mobile, AI/ML, and enterprise solutions for world-renowned companies, including Fortune 500 firms and emerging startups. We have 2 development centers in Europe, a representative office in London, the U.K., and remote teams, working worldwide. With over 19 years of experience in designing, building, streamlining, and supporting software products, SPD Technology drives growth of businesses from the US, the U.K., Israel, Switzerland, Mexico, and other countries. Apply Now Send us your CV! Maybe we need you but we haven't known about that yet.
Overview Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with our Defence & Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our teams across all of Technology & Transformation. If you are cleared to SC or DV level, or willing and eligible to obtain this, and want to grow your career in this sector, we are very keen to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, fostering inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We're expanding, so we're looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, Service Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services. Your role will include: Applying a design-led approach to solve client problems. Collaborate with amazing digital experts across disciplines to innovate and solve some of the most exciting problems for our clients. Create high quality UX deliverables which deliver on project outcomes, including: Creating user interface designs and interactive prototypes across mobile, tablet and desktop. Developing wireframes and functional specifications. Assisting developing personas, scenarios and customer experience maps. Understanding outputs from user and stakeholder research, synthesizing understanding of analysis and user insight to shape UX design concepts, deliverables and outcomes. Designing & running workshops and co-creation sessions. Reviewing existing systems and processes to identify UX issues and develop UX recommendations. Assist in the scoping and planning UX projects, either as standalone or as part of a wider project under the review of the team lead, including selection of the most appropriate and up-to-date tools and techniques. Contribute to on-going enhancements of the Deloitte Digital UX methodologies, always looking to improve your knowledge of UX and digital technology. Monitor and have knowledge of wider industry UX trends and relevant technology trends. Work effectively in diverse teams with an inclusive team, culture where people are recognized for their contribution. Connect to your skills and professional experience All applicants must be willing and eligible to apply and obtain UK security clearance to Security Check (SC) or Developed Vetting (DV) level, if not holding an existing clearance. Overall, you're an ideas person and problem solver as well as a hands-on doer - that's important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better. You'll be an ace at what you do, with a passion for digital, keen business instincts and an eye for emerging trends and behaviours. Understanding of and familiarity with the end-to-end UX design process, user-centred design and UX principles An interest in the Defence and Security sector within Government A passion for thinking innovatively and creating intuitive and easy to use interfaces that delight end users and that solve business problems A strong portfolio to demonstrate your UX design experience and abilities The ability to get your hands on with UX design and prototyping tools (i.e., Sketch, Figma or similar) Familiarity with UX trends and methodologies Ability to effectively prioritise and plan workload to meet deadlines A desire to contribute to the broader success of the Experience Design team A varied background in one or more areas such as strategy, user research, business analysis, visual design, creative or front-end development, or equivalent Experience of successful client delivery and engagement Experience in designing, planning and facilitating user research and facilitating usability testing The ability to confidently present concepts to senior client stakeholders Strong conceptual and information design skills Expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations Experience in designing, leading and facilitating workshops or co-creation sessions An understanding of the political, commercial and technology challenges faced by the Central Government and the Defence & Security sector, and how digital technologies and delivery approaches can help solve them Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Customer Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."- Dan, Technology and Transformation Our hybrid working policy You'll be based in Bristol, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability . click apply for full job details
Jan 01, 2026
Full time
Overview Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with our Defence & Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our teams across all of Technology & Transformation. If you are cleared to SC or DV level, or willing and eligible to obtain this, and want to grow your career in this sector, we are very keen to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, fostering inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We're expanding, so we're looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, Service Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services. Your role will include: Applying a design-led approach to solve client problems. Collaborate with amazing digital experts across disciplines to innovate and solve some of the most exciting problems for our clients. Create high quality UX deliverables which deliver on project outcomes, including: Creating user interface designs and interactive prototypes across mobile, tablet and desktop. Developing wireframes and functional specifications. Assisting developing personas, scenarios and customer experience maps. Understanding outputs from user and stakeholder research, synthesizing understanding of analysis and user insight to shape UX design concepts, deliverables and outcomes. Designing & running workshops and co-creation sessions. Reviewing existing systems and processes to identify UX issues and develop UX recommendations. Assist in the scoping and planning UX projects, either as standalone or as part of a wider project under the review of the team lead, including selection of the most appropriate and up-to-date tools and techniques. Contribute to on-going enhancements of the Deloitte Digital UX methodologies, always looking to improve your knowledge of UX and digital technology. Monitor and have knowledge of wider industry UX trends and relevant technology trends. Work effectively in diverse teams with an inclusive team, culture where people are recognized for their contribution. Connect to your skills and professional experience All applicants must be willing and eligible to apply and obtain UK security clearance to Security Check (SC) or Developed Vetting (DV) level, if not holding an existing clearance. Overall, you're an ideas person and problem solver as well as a hands-on doer - that's important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better. You'll be an ace at what you do, with a passion for digital, keen business instincts and an eye for emerging trends and behaviours. Understanding of and familiarity with the end-to-end UX design process, user-centred design and UX principles An interest in the Defence and Security sector within Government A passion for thinking innovatively and creating intuitive and easy to use interfaces that delight end users and that solve business problems A strong portfolio to demonstrate your UX design experience and abilities The ability to get your hands on with UX design and prototyping tools (i.e., Sketch, Figma or similar) Familiarity with UX trends and methodologies Ability to effectively prioritise and plan workload to meet deadlines A desire to contribute to the broader success of the Experience Design team A varied background in one or more areas such as strategy, user research, business analysis, visual design, creative or front-end development, or equivalent Experience of successful client delivery and engagement Experience in designing, planning and facilitating user research and facilitating usability testing The ability to confidently present concepts to senior client stakeholders Strong conceptual and information design skills Expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations Experience in designing, leading and facilitating workshops or co-creation sessions An understanding of the political, commercial and technology challenges faced by the Central Government and the Defence & Security sector, and how digital technologies and delivery approaches can help solve them Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Customer Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."- Dan, Technology and Transformation Our hybrid working policy You'll be based in Bristol, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability . click apply for full job details
Working Hours: Monday - Friday / 8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV Familiarity with Microsoft 365 technologies, including: Collaboration tools: Teams, OneDrive, SharePoint Backup technologies Networking and Routing Competitive remuneration package. Comprehensive training and development opportunities. Regular company and team social events, plus participation in charity and sports events. Cycle to Work scheme. Enrolment in the workplace pension scheme. Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket. Private healthcare available after three years of service. Unlimited hot and cold drinks in the office. If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant will be in contact. Simply start typing below and when you're done, click the 'Save' button at the bottom of this page. Save Back Apply Your Name Email Address Telephone Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below. Add file No file chosen CV Upload Upload CV No file chosen Your CV must be a .doc .docx .pdf .rtf up to 10MB In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in ourprivacy policy. Your CV is being uploaded, please wait Application Complete Thank you for sending your details. One of our consultants will be in touch shortly. Sorry, there has been an issue processing your job application. Please contact your local branch. required:This field is required. applicantName:Please enter your name. applicantEmail:Please enter a valid email address. applicantTelephone:Please enter a valid telephone number. cvRequired:Please upload your CV. cvFilesize:Please submit a file larger than 0 bytes. cvExtension:Please upload a .doc, .docx, pdf, .rtf file.
Jan 01, 2026
Full time
Working Hours: Monday - Friday / 8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV Familiarity with Microsoft 365 technologies, including: Collaboration tools: Teams, OneDrive, SharePoint Backup technologies Networking and Routing Competitive remuneration package. Comprehensive training and development opportunities. Regular company and team social events, plus participation in charity and sports events. Cycle to Work scheme. Enrolment in the workplace pension scheme. Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket. Private healthcare available after three years of service. Unlimited hot and cold drinks in the office. If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant will be in contact. Simply start typing below and when you're done, click the 'Save' button at the bottom of this page. Save Back Apply Your Name Email Address Telephone Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below. Add file No file chosen CV Upload Upload CV No file chosen Your CV must be a .doc .docx .pdf .rtf up to 10MB In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in ourprivacy policy. Your CV is being uploaded, please wait Application Complete Thank you for sending your details. One of our consultants will be in touch shortly. Sorry, there has been an issue processing your job application. Please contact your local branch. required:This field is required. applicantName:Please enter your name. applicantEmail:Please enter a valid email address. applicantTelephone:Please enter a valid telephone number. cvRequired:Please upload your CV. cvFilesize:Please submit a file larger than 0 bytes. cvExtension:Please upload a .doc, .docx, pdf, .rtf file.
Overview Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with our Defence & Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our teams across all of Technology & Transformation. If you are cleared to SC or DV level, or willing and eligible to obtain this, and want to grow your career in this sector, we are very keen to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, fostering inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We're expanding, so we're looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, Service Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services. Your role will include: Applying a design-led approach to solve client problems. Collaborate with amazing digital experts across disciplines to innovate and solve some of the most exciting problems for our clients. Create high quality UX deliverables which deliver on project outcomes, including: Creating user interface designs and interactive prototypes across mobile, tablet and desktop. Developing wireframes and functional specifications. Assisting developing personas, scenarios and customer experience maps. Understanding outputs from user and stakeholder research, synthesizing understanding of analysis and user insight to shape UX design concepts, deliverables and outcomes. Designing & running workshops and co-creation sessions. Reviewing existing systems and processes to identify UX issues and develop UX recommendations. Assist in the scoping and planning UX projects, either as standalone or as part of a wider project under the review of the team lead, including selection of the most appropriate and up-to-date tools and techniques. Contribute to on-going enhancements of the Deloitte Digital UX methodologies, always looking to improve your knowledge of UX and digital technology. Monitor and have knowledge of wider industry UX trends and relevant technology trends. Work effectively in diverse teams with an inclusive team, culture where people are recognized for their contribution. Connect to your skills and professional experience All applicants must be willing and eligible to apply and obtain UK security clearance to Security Check (SC) or Developed Vetting (DV) level, if not holding an existing clearance. Overall, you're an ideas person and problem solver as well as a hands-on doer - that's important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better. You'll be an ace at what you do, with a passion for digital, keen business instincts and an eye for emerging trends and behaviours. Understanding of and familiarity with the end-to-end UX design process, user-centred design and UX principles An interest in the Defence and Security sector within Government A passion for thinking innovatively and creating intuitive and easy to use interfaces that delight end users and that solve business problems A strong portfolio to demonstrate your UX design experience and abilities The ability to get your hands on with UX design and prototyping tools (i.e., Sketch, Figma or similar) Familiarity with UX trends and methodologies Ability to effectively prioritise and plan workload to meet deadlines A desire to contribute to the broader success of the Experience Design team A varied background in one or more areas such as strategy, user research, business analysis, visual design, creative or front-end development, or equivalent Experience of successful client delivery and engagement Experience in designing, planning and facilitating user research and facilitating usability testing The ability to confidently present concepts to senior client stakeholders Strong conceptual and information design skills Expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations Experience in designing, leading and facilitating workshops or co-creation sessions An understanding of the political, commercial and technology challenges faced by the Central Government and the Defence & Security sector, and how digital technologies and delivery approaches can help solve them Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Customer Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."- Dan, Technology and Transformation Our hybrid working policy You'll be based in Bristol, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability . click apply for full job details
Jan 01, 2026
Full time
Overview Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with our Defence & Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our teams across all of Technology & Transformation. If you are cleared to SC or DV level, or willing and eligible to obtain this, and want to grow your career in this sector, we are very keen to hear from you. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, fostering inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We're expanding, so we're looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, Researchers, Service Designers, Creative Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services. Your role will include: Applying a design-led approach to solve client problems. Collaborate with amazing digital experts across disciplines to innovate and solve some of the most exciting problems for our clients. Create high quality UX deliverables which deliver on project outcomes, including: Creating user interface designs and interactive prototypes across mobile, tablet and desktop. Developing wireframes and functional specifications. Assisting developing personas, scenarios and customer experience maps. Understanding outputs from user and stakeholder research, synthesizing understanding of analysis and user insight to shape UX design concepts, deliverables and outcomes. Designing & running workshops and co-creation sessions. Reviewing existing systems and processes to identify UX issues and develop UX recommendations. Assist in the scoping and planning UX projects, either as standalone or as part of a wider project under the review of the team lead, including selection of the most appropriate and up-to-date tools and techniques. Contribute to on-going enhancements of the Deloitte Digital UX methodologies, always looking to improve your knowledge of UX and digital technology. Monitor and have knowledge of wider industry UX trends and relevant technology trends. Work effectively in diverse teams with an inclusive team, culture where people are recognized for their contribution. Connect to your skills and professional experience All applicants must be willing and eligible to apply and obtain UK security clearance to Security Check (SC) or Developed Vetting (DV) level, if not holding an existing clearance. Overall, you're an ideas person and problem solver as well as a hands-on doer - that's important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better. You'll be an ace at what you do, with a passion for digital, keen business instincts and an eye for emerging trends and behaviours. Understanding of and familiarity with the end-to-end UX design process, user-centred design and UX principles An interest in the Defence and Security sector within Government A passion for thinking innovatively and creating intuitive and easy to use interfaces that delight end users and that solve business problems A strong portfolio to demonstrate your UX design experience and abilities The ability to get your hands on with UX design and prototyping tools (i.e., Sketch, Figma or similar) Familiarity with UX trends and methodologies Ability to effectively prioritise and plan workload to meet deadlines A desire to contribute to the broader success of the Experience Design team A varied background in one or more areas such as strategy, user research, business analysis, visual design, creative or front-end development, or equivalent Experience of successful client delivery and engagement Experience in designing, planning and facilitating user research and facilitating usability testing The ability to confidently present concepts to senior client stakeholders Strong conceptual and information design skills Expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations Experience in designing, leading and facilitating workshops or co-creation sessions An understanding of the political, commercial and technology challenges faced by the Central Government and the Defence & Security sector, and how digital technologies and delivery approaches can help solve them Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Customer Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."- Dan, Technology and Transformation Our hybrid working policy You'll be based in Bristol, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability . click apply for full job details
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Growth Engineering team builds the experiences that connect people to our ecosystem for the first time - and keeps them coming back. We design and ship the systems behind our marketing funnels, signup and KYC flows, and the key engagement features that help new users fund their accounts and explore our products. It's a team with direct influence on company growth, global reach, and user engagement at scale. Our products serve millions of users globally. How We Work We give engineers ownership and trust them to ship high-impact work with craftsmanship and accountability. We move quickly, experiment often, and learn fast from data and feedback. We work asynchronously across time zones, supporting each other with open communication and shared goals. Why This Role Matters Every feature you build will have a visible impact on how people discover, trust, and engage with our products globally. The Growth Engineering team operates at the intersection of product, marketing, and infrastructure - turning ideas into measurable results. If you're an engineer who enjoys solving business problems through code and believes engineering excellence drives growth, this role is built for you. The opportunity As a Senior Software Engineer within Growth Product team, you'll take on complex, high-impact problems that blend product thinking and engineering excellence. You'll work across web and mobile platforms, collaborating with design, data, and product teams to deliver features that drive measurable business outcomes. This is an ideal role for engineers who use their technical skills to create real world impact - translating high level business goals into engineering solutions that improve activation, retention, and monetization worldwide. Partner with product managers, designers, and analysts to identify growth opportunities and turn them into high quality, data driven engineering solutions. Implement reusable services and components that power marketing campaigns, onboarding, KYC, and first funding experiences across web and mobile. Collaborate on distributed systems that handle large volumes of global traffic while maintaining high performance and reliability. Participate in design and architecture discussions, balancing user impact, scalability, and maintainability. Measure, experiment, and iterate - using data and experimentation frameworks to understand what drives user behavior. Uphold and improve engineering standards, performance, and security practices across the stack. Skills you should HODL 5+ years of software engineering experience, including building and maintaining production systems at scale. Proficiency in building full stack applications using one of the following: TypeScript, Rust, Go, Python, or Ruby, and React or React Native. Understanding of distributed systems, performance optimization, debugging, and secure software design. Familiarity with infrastructure and tooling such as Docker, Kubernetes, Terraform, MySQL/MariaDB, Redis, or GitLab CI/CD. A product mindset - you care about how your work moves key metrics, not just about the code itself. Ability to operate autonomously in a globally distributed, remote first environment. Nice to haves Experience with A/B testing, analytics instrumentation, or experimentation platforms. Background in growth engineering, user funnels, lifecycle, or conversion optimization. Familiarity with data analysis tools or experimentation frameworks. This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Jan 01, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Growth Engineering team builds the experiences that connect people to our ecosystem for the first time - and keeps them coming back. We design and ship the systems behind our marketing funnels, signup and KYC flows, and the key engagement features that help new users fund their accounts and explore our products. It's a team with direct influence on company growth, global reach, and user engagement at scale. Our products serve millions of users globally. How We Work We give engineers ownership and trust them to ship high-impact work with craftsmanship and accountability. We move quickly, experiment often, and learn fast from data and feedback. We work asynchronously across time zones, supporting each other with open communication and shared goals. Why This Role Matters Every feature you build will have a visible impact on how people discover, trust, and engage with our products globally. The Growth Engineering team operates at the intersection of product, marketing, and infrastructure - turning ideas into measurable results. If you're an engineer who enjoys solving business problems through code and believes engineering excellence drives growth, this role is built for you. The opportunity As a Senior Software Engineer within Growth Product team, you'll take on complex, high-impact problems that blend product thinking and engineering excellence. You'll work across web and mobile platforms, collaborating with design, data, and product teams to deliver features that drive measurable business outcomes. This is an ideal role for engineers who use their technical skills to create real world impact - translating high level business goals into engineering solutions that improve activation, retention, and monetization worldwide. Partner with product managers, designers, and analysts to identify growth opportunities and turn them into high quality, data driven engineering solutions. Implement reusable services and components that power marketing campaigns, onboarding, KYC, and first funding experiences across web and mobile. Collaborate on distributed systems that handle large volumes of global traffic while maintaining high performance and reliability. Participate in design and architecture discussions, balancing user impact, scalability, and maintainability. Measure, experiment, and iterate - using data and experimentation frameworks to understand what drives user behavior. Uphold and improve engineering standards, performance, and security practices across the stack. Skills you should HODL 5+ years of software engineering experience, including building and maintaining production systems at scale. Proficiency in building full stack applications using one of the following: TypeScript, Rust, Go, Python, or Ruby, and React or React Native. Understanding of distributed systems, performance optimization, debugging, and secure software design. Familiarity with infrastructure and tooling such as Docker, Kubernetes, Terraform, MySQL/MariaDB, Redis, or GitLab CI/CD. A product mindset - you care about how your work moves key metrics, not just about the code itself. Ability to operate autonomously in a globally distributed, remote first environment. Nice to haves Experience with A/B testing, analytics instrumentation, or experimentation platforms. Background in growth engineering, user funnels, lifecycle, or conversion optimization. Familiarity with data analysis tools or experimentation frameworks. This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Power BI Developer page is loaded Power BI Developerlocations: Nottinghamposted on: Posted 4 Days Agojob requisition id: JR101139 About the Team: We're a collaborative and forward-thinking Applications Development Team that builds modern solutions using Microsoft technologies like Azure, .NET, Power Platform, and Microsoft 365. Our team values clean code, continuous learning, and delivering real impact through smart, scalable applications. If you're passionate about Microsoft's ecosystem and want to work in a supportive, innovative environment, we'd love to hear from you. About the Role: We are seeking a skilled Power BI Developer to design, develop, and maintain business intelligence solutions that transform data into actionable insights. The ideal candidate will have strong experience in data modelling, DAX, and visualization best practices, with the ability to collaborate across teams to deliver high-quality reporting solutions. You will build solutions that support partners, fee earners, Finance, BD/Marketing, and Risk & Compliance teams, while upholding client confidentiality, ethical walls, and regulatory obligations. Key Responsibilities: Design and build robust data ingestion pipelines from source systems (PMS, DMS, CRM, HR, conflicts/risk). Integrate data from multiple sources, including SQL databases, APIs, and cloud services. Build and optimize datasets and semantic models using various schemas for performance and scalability using legal & financial data. Write complex DAX measures and calculations to support advanced analytics. Create high-utility dashboards and paginated/interactive reports that follow data storytelling and visualisation best practices. Maintain master data alignment (clients, matters, timekeepers, practice groups) and controlled reference data. Ensure data accuracy, consistency, and security across all reports. Collaborate with stakeholders across Finance, Projects and the business to gather requirements and translate them into technical solutions. Ensure version-controlled solutions utilising source control (Azure DevOps repos/GIT). Monitor and optimize Power BI service performance and scheduled refreshes. Stay up to date with Power BI updates, features, and best practices. Skills and Experience: Proven experience delivering enterprise-grade Power BI in law firm or professional services settings. Strong proficiency in: o Power BI Desktop & Power BI Service o DAX (Data Analysis Expressions) o Power Query (M language) Solid understanding of data modelling, star schema, and ETL processes. Experience with Microsoft Fabric / Synapse / Azure SQL / Data Lake for scalable datasets. Knowledge of GDPR, ISO 27001, SRA/AML implications for data processing and reporting. Familiarity with source control solutions including Azure DevOps/GIT. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Familiarity with legal PMS, CMS, CRM and HR systems including Dynamics 365, Aderant Sierra, and Workday. Desirable Qualifications: Degree in Data/Computer Science, Information Systems, Analytics, or equivalent experience. Microsoft Certified: Power BI Data Analyst Associate (PL 300) preferred; DP 500 (Azure Enterprise Data Analyst) a plus. Smart. Bold. Together. We Are Freeths. Become part of the team at Freeths. View some of our recent highlights on our website . 2. Think Recognition: Sharing success matters to us. We love to showcase excellent work across the firm and celebrate our people through our employee awards. We recognise our teams work hard together to deliver the best solutions for our clients. That's why great work is well rewarded - our rewards and benefits are among the best in the business.We are committed to sourcing candidates directly where possible. For particular roles, we may work with preferred suppliers who will be invited by our resourcing team to support us. We may also agree to accept CVs from other suppliers on an ad hoc basis (to be agreed in writing). We will not be responsible for fees in relation to CVs or profiles submitted directly to our partners or other employees or for any applications not submitted via our portal. Agencies should contact our recruitment team before submitting unsolicited applications.
Jan 01, 2026
Full time
Power BI Developer page is loaded Power BI Developerlocations: Nottinghamposted on: Posted 4 Days Agojob requisition id: JR101139 About the Team: We're a collaborative and forward-thinking Applications Development Team that builds modern solutions using Microsoft technologies like Azure, .NET, Power Platform, and Microsoft 365. Our team values clean code, continuous learning, and delivering real impact through smart, scalable applications. If you're passionate about Microsoft's ecosystem and want to work in a supportive, innovative environment, we'd love to hear from you. About the Role: We are seeking a skilled Power BI Developer to design, develop, and maintain business intelligence solutions that transform data into actionable insights. The ideal candidate will have strong experience in data modelling, DAX, and visualization best practices, with the ability to collaborate across teams to deliver high-quality reporting solutions. You will build solutions that support partners, fee earners, Finance, BD/Marketing, and Risk & Compliance teams, while upholding client confidentiality, ethical walls, and regulatory obligations. Key Responsibilities: Design and build robust data ingestion pipelines from source systems (PMS, DMS, CRM, HR, conflicts/risk). Integrate data from multiple sources, including SQL databases, APIs, and cloud services. Build and optimize datasets and semantic models using various schemas for performance and scalability using legal & financial data. Write complex DAX measures and calculations to support advanced analytics. Create high-utility dashboards and paginated/interactive reports that follow data storytelling and visualisation best practices. Maintain master data alignment (clients, matters, timekeepers, practice groups) and controlled reference data. Ensure data accuracy, consistency, and security across all reports. Collaborate with stakeholders across Finance, Projects and the business to gather requirements and translate them into technical solutions. Ensure version-controlled solutions utilising source control (Azure DevOps repos/GIT). Monitor and optimize Power BI service performance and scheduled refreshes. Stay up to date with Power BI updates, features, and best practices. Skills and Experience: Proven experience delivering enterprise-grade Power BI in law firm or professional services settings. Strong proficiency in: o Power BI Desktop & Power BI Service o DAX (Data Analysis Expressions) o Power Query (M language) Solid understanding of data modelling, star schema, and ETL processes. Experience with Microsoft Fabric / Synapse / Azure SQL / Data Lake for scalable datasets. Knowledge of GDPR, ISO 27001, SRA/AML implications for data processing and reporting. Familiarity with source control solutions including Azure DevOps/GIT. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Familiarity with legal PMS, CMS, CRM and HR systems including Dynamics 365, Aderant Sierra, and Workday. Desirable Qualifications: Degree in Data/Computer Science, Information Systems, Analytics, or equivalent experience. Microsoft Certified: Power BI Data Analyst Associate (PL 300) preferred; DP 500 (Azure Enterprise Data Analyst) a plus. Smart. Bold. Together. We Are Freeths. Become part of the team at Freeths. View some of our recent highlights on our website . 2. Think Recognition: Sharing success matters to us. We love to showcase excellent work across the firm and celebrate our people through our employee awards. We recognise our teams work hard together to deliver the best solutions for our clients. That's why great work is well rewarded - our rewards and benefits are among the best in the business.We are committed to sourcing candidates directly where possible. For particular roles, we may work with preferred suppliers who will be invited by our resourcing team to support us. We may also agree to accept CVs from other suppliers on an ad hoc basis (to be agreed in writing). We will not be responsible for fees in relation to CVs or profiles submitted directly to our partners or other employees or for any applications not submitted via our portal. Agencies should contact our recruitment team before submitting unsolicited applications.
Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledgebase, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from the Philippines. Job Type: Full-time, Permanent, Fully remote. Windows Server Windows Desktop Microsoft Office 365 Active Directory at Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS Lokasyon at Sahod
Jan 01, 2026
Full time
Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledgebase, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from the Philippines. Job Type: Full-time, Permanent, Fully remote. Windows Server Windows Desktop Microsoft Office 365 Active Directory at Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS Lokasyon at Sahod
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Jan 01, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Jan 01, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
