Start date: As soon as possible Type: Permanent, full time, hybrid Salary: £35,000-40,000 Benefits: see Deadline for applications: Sunday 29th March, 11pm Background We're a team of strategists who shape and disrupt policy narratives. Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision maker. That's where we come in. We help clients figure out what to say, to whom, and how. We treat brand as a strategic tool, giving complex ideas the focus and intention they need to land with the right audience. The job The Consultant: social media & brand (account manager equivalent) is a full-time, hybrid, permanent position at Cast from Clay. No two days are the same. As a team of 12+ based in the UK and Ukraine, we get involved in everything. You could be researching, planning and writing social media content, crafting brand strategies, developing creative concepts, or managing client relationships. We're not expecting you to come in and lead client accounts from day one, but over time, our goal is to coach you into a place where you can. What we do expect is for you to lead the execution. We are looking for someone who can take a project brief and run with it. You need to be able to deliver high-quality work on time with little hand-holding, becoming the person the client calls when they need to know a job will get done. We're looking for someone who is intellectually curious. If you love exploring ideas, their impact on the world, and understanding how people relate to them, you'll fit right in. Importantly, we're looking for someone who wants to learn and grow, who is hungry for career progression, and who gets a kick out of working hard and doing amazing things. What we are looking for: You will have: At least 3 years experience in a communications agency, in-house and/or in a communications-related role. A strong understanding of how social platforms work. You will be familiar with audience engagement, community management, and platform algorithms. Experience of setting up and managing organic and paid campaigns (social/PPC). You can track performance, interpret metrics, and use data to refine the approach. The ability to write high-quality content tailored to distinct brand voices. You are a storyteller who can translate technical, jargon-heavy topics into compelling narratives. Strong interpersonal skills and the confidence to manage client expectations and offer constructive pushback when necessary. Excellent attention to detail, diligent and proactive. You can manage multiple deadlines and projects simultaneously. It's a bonus if you have: Knowledge and understanding of the components of a brand strategy. Basic design understanding to assist the team with creative concepts, help visualise ideas during the development process, and enjoy collaborating with designers on visual execution. If you feel like you don't meet 100% of the criteria, please don't let that stop you. If you love the sound of this role and have a strong foundation in social media and writing, we would love to hear from you. What we offer: We offer a competitive benefits package for all our positions, including enhanced parental leave, sabbaticals, and training budgets. Office: we work from our offices in Vauxhall on Tuesdays and Thursdays. You're welcome to use the office more frequently than that if you wish. Home office allowance: we'll make a £150 contribution towards kitting out your home workspace. Flexible working: tell us how you work best and we'll do what we can to make it happen - including if you want to spend time working from abroad. Monthly team socials: we like spending time together so every few weeks we come up with ideas for things to do together. That's included board games over pizza, ice skating, movie nights, playing a VR game together and going on llama safari at our local city farm. Training: you'll get up to £1,000 annual training budget to spend on your professional development. Pension: we will pay 5% of your salary, matching the 5% you pay, to make a total of 10% annual contributions. Holidays: we offer 25 days holiday per year, plus bank holidays, and we close the office over Christmas. Interested? Please send an email via the email application box below with the subject line "Application - Consultant: social media & brand". Please send us: Up to 250 words on a campaign you have worked on and why you are proud of it. Your CV (no more than 2 pages). Some things to bear in mind: We expect to receive a lot of applications to this role. If you want to stand out, include a (logical) reference to Cast from Clay in your CV. We don't mind you using generative AI to help you wordsmith your submission, but if you use AI - and we can tell - we'll disregard your application. Things to note: You need to have permission to work in the U.K. already - we cannot sponsor visas for this role. We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Mar 03, 2026
Full time
Start date: As soon as possible Type: Permanent, full time, hybrid Salary: £35,000-40,000 Benefits: see Deadline for applications: Sunday 29th March, 11pm Background We're a team of strategists who shape and disrupt policy narratives. Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision maker. That's where we come in. We help clients figure out what to say, to whom, and how. We treat brand as a strategic tool, giving complex ideas the focus and intention they need to land with the right audience. The job The Consultant: social media & brand (account manager equivalent) is a full-time, hybrid, permanent position at Cast from Clay. No two days are the same. As a team of 12+ based in the UK and Ukraine, we get involved in everything. You could be researching, planning and writing social media content, crafting brand strategies, developing creative concepts, or managing client relationships. We're not expecting you to come in and lead client accounts from day one, but over time, our goal is to coach you into a place where you can. What we do expect is for you to lead the execution. We are looking for someone who can take a project brief and run with it. You need to be able to deliver high-quality work on time with little hand-holding, becoming the person the client calls when they need to know a job will get done. We're looking for someone who is intellectually curious. If you love exploring ideas, their impact on the world, and understanding how people relate to them, you'll fit right in. Importantly, we're looking for someone who wants to learn and grow, who is hungry for career progression, and who gets a kick out of working hard and doing amazing things. What we are looking for: You will have: At least 3 years experience in a communications agency, in-house and/or in a communications-related role. A strong understanding of how social platforms work. You will be familiar with audience engagement, community management, and platform algorithms. Experience of setting up and managing organic and paid campaigns (social/PPC). You can track performance, interpret metrics, and use data to refine the approach. The ability to write high-quality content tailored to distinct brand voices. You are a storyteller who can translate technical, jargon-heavy topics into compelling narratives. Strong interpersonal skills and the confidence to manage client expectations and offer constructive pushback when necessary. Excellent attention to detail, diligent and proactive. You can manage multiple deadlines and projects simultaneously. It's a bonus if you have: Knowledge and understanding of the components of a brand strategy. Basic design understanding to assist the team with creative concepts, help visualise ideas during the development process, and enjoy collaborating with designers on visual execution. If you feel like you don't meet 100% of the criteria, please don't let that stop you. If you love the sound of this role and have a strong foundation in social media and writing, we would love to hear from you. What we offer: We offer a competitive benefits package for all our positions, including enhanced parental leave, sabbaticals, and training budgets. Office: we work from our offices in Vauxhall on Tuesdays and Thursdays. You're welcome to use the office more frequently than that if you wish. Home office allowance: we'll make a £150 contribution towards kitting out your home workspace. Flexible working: tell us how you work best and we'll do what we can to make it happen - including if you want to spend time working from abroad. Monthly team socials: we like spending time together so every few weeks we come up with ideas for things to do together. That's included board games over pizza, ice skating, movie nights, playing a VR game together and going on llama safari at our local city farm. Training: you'll get up to £1,000 annual training budget to spend on your professional development. Pension: we will pay 5% of your salary, matching the 5% you pay, to make a total of 10% annual contributions. Holidays: we offer 25 days holiday per year, plus bank holidays, and we close the office over Christmas. Interested? Please send an email via the email application box below with the subject line "Application - Consultant: social media & brand". Please send us: Up to 250 words on a campaign you have worked on and why you are proud of it. Your CV (no more than 2 pages). Some things to bear in mind: We expect to receive a lot of applications to this role. If you want to stand out, include a (logical) reference to Cast from Clay in your CV. We don't mind you using generative AI to help you wordsmith your submission, but if you use AI - and we can tell - we'll disregard your application. Things to note: You need to have permission to work in the U.K. already - we cannot sponsor visas for this role. We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
About the role As a Sales Manager, your main objective will be to lead a team of Commercial Account Executives, assisting in daily management and coaching. You'll assist in the day-to-day running of the team, driving new starter training and flow through initial glide paths, whilst continually monitoring and training colleagues to ensure exceptional performance levels and behaviours. Responsibilities Leading a team of 7-10 desk-based Account Managers. Leading our Next Generation campaign for the Customer Success team. Developing strategies that ensure consistent and on-target performance of your team. Working with the Head of Sales for Key Accounts & Customer Success to ensure campaigns are managed through the account base in order to generate more incremental revenue. Utilising CRM dashboards and monitoring techniques to drive performance. Side-by-side, remote and live listening to calls in order to strengthen training and performance. Contacting businesses using data provisions to feed field sales team with new business sales opportunities via diarised appointments within a pre-defined geographical territory. Designing and implementing team training sessions and on the job coaching to improve and expand Commercial Account Executives knowledge and ultimate performance. Skills & experience Proven success within a Sales Team Leader/Management position. Proven track record of exceeding key KPI's Significant experience within the B2B, SaaS sector Demonstrable understanding of the buying journey within the SMB market. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Birmingham, Sheffield, and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here's what you'll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary with excellent commission earning potential. 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Mar 03, 2026
Full time
About the role As a Sales Manager, your main objective will be to lead a team of Commercial Account Executives, assisting in daily management and coaching. You'll assist in the day-to-day running of the team, driving new starter training and flow through initial glide paths, whilst continually monitoring and training colleagues to ensure exceptional performance levels and behaviours. Responsibilities Leading a team of 7-10 desk-based Account Managers. Leading our Next Generation campaign for the Customer Success team. Developing strategies that ensure consistent and on-target performance of your team. Working with the Head of Sales for Key Accounts & Customer Success to ensure campaigns are managed through the account base in order to generate more incremental revenue. Utilising CRM dashboards and monitoring techniques to drive performance. Side-by-side, remote and live listening to calls in order to strengthen training and performance. Contacting businesses using data provisions to feed field sales team with new business sales opportunities via diarised appointments within a pre-defined geographical territory. Designing and implementing team training sessions and on the job coaching to improve and expand Commercial Account Executives knowledge and ultimate performance. Skills & experience Proven success within a Sales Team Leader/Management position. Proven track record of exceeding key KPI's Significant experience within the B2B, SaaS sector Demonstrable understanding of the buying journey within the SMB market. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Birmingham, Sheffield, and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here's what you'll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary with excellent commission earning potential. 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Job: Consultant: social media & brand (account manager equivalent) Start date : As soon as possible Type : Permanent, full time, hybrid Salary : £35,000-40,000 Deadline for applications : Sunday 29th March, 11pm Background We re a team of strategists who shape and disrupt policy narratives. Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision maker. That s where we come in. We help clients figure out what to say, to whom, and how. We treat brand as a strategic tool, giving complex ideas the focus and intention they need to land with the right audience. The job The Consultant: social media & brand (account manager equivalent) is a full-time, hybrid, permanent position at Cast from Clay. No two days are the same. As a team of 12+ based in the UK and Ukraine, we get involved in everything. You could be researching, planning and writing social media content, crafting brand strategies, developing creative concepts, or managing client relationships. We re not expecting you to come in and lead client accounts from day one, but over time, our goal is to coach you into a place where you can. What we do expect is for you to lead the execution. We are looking for someone who can take a project brief and run with it. You need to be able to deliver high-quality work on time with little hand-holding, becoming the person the client calls when they need to know a job will get done. We re looking for someone who is intellectually curious. If you love exploring ideas, their impact on the world, and understanding how people relate to them, you ll fit right in. Importantly, we re looking for someone who wants to learn and grow, who is hungry for career progression, and who gets a kick out of working hard and doing amazing things. What we are looking for: You will have: At least 3 years experience in a communications agency, in-house and/or in a communications-related role. A strong understanding of how social platforms work. You will be familiar with audience engagement, community management, and platform algorithms. Experience of setting up and managing organic and paid campaigns (social/PPC). You can track performance, interpret metrics, and use data to refine the approach. The ability to write high-quality content tailored to distinct brand voices. You are a storyteller who can translate technical, jargon-heavy topics into compelling narratives. Strong interpersonal skills and the confidence to manage client expectations and offer constructive pushback when necessary. Excellent attention to detail, diligent and proactive. You can manage multiple deadlines and projects simultaneously. It s a bonus if you have: Knowledge and understanding of the components of a brand strategy. Basic design understanding to assist the team with creative concepts, help visualise ideas during the development process, and enjoy collaborating with designers on visual execution. If you feel like you don t meet 100% of the criteria, please don t let that stop you. If you love the sound of this role and have a strong foundation in social media and writing, we would love to hear from you. What we offer We offer a competitive benefits package for all our positions, including enhanced parental leave, sabbaticals, and training budgets. Office : we work from our offices in Vauxhall on Tuesdays and Thursdays. You re welcome to use the office more frequently than that if you wish. Home office allowance : we ll make a £150 contribution towards kitting out your home workspace. Flexible working : tell us how you work best and we ll do what we can to make it happen including if you want to spend time working from abroad. Monthly team socials : we like spending time together so every few weeks we come up with ideas for things to do together. That s included board games over pizza, ice skating, movie nights, playing a VR game together and going on llama safari at our local city farm. Training : you ll get up to £1,000 annual training budget to spend on your professional development. Pension : we will pay 5% of your salary, matching the 5% you pay, to make a total of 10% annual contributions. Holidays : we offer 25 days holiday per year, plus bank holidays, and we close the office over Christmas. Interested? If this sounds like you, please send us: Up to 250 words on a campaign you have worked on and why you are proud of it. Your CV ( no more than 2 pages ). Some things to bear in mind: We expect to receive a lot of applications to this role. If you want to stand out, include a (logical) reference to Cast from Clay in your CV. We don t mind you using generative AI to help you wordsmith your submission, but if you use AI - and we can tell - we ll disregard your application. Things to note You need to have permission to work in the U.K. already - we cannot sponsor visas for this role . We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Mar 02, 2026
Full time
Job: Consultant: social media & brand (account manager equivalent) Start date : As soon as possible Type : Permanent, full time, hybrid Salary : £35,000-40,000 Deadline for applications : Sunday 29th March, 11pm Background We re a team of strategists who shape and disrupt policy narratives. Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision maker. That s where we come in. We help clients figure out what to say, to whom, and how. We treat brand as a strategic tool, giving complex ideas the focus and intention they need to land with the right audience. The job The Consultant: social media & brand (account manager equivalent) is a full-time, hybrid, permanent position at Cast from Clay. No two days are the same. As a team of 12+ based in the UK and Ukraine, we get involved in everything. You could be researching, planning and writing social media content, crafting brand strategies, developing creative concepts, or managing client relationships. We re not expecting you to come in and lead client accounts from day one, but over time, our goal is to coach you into a place where you can. What we do expect is for you to lead the execution. We are looking for someone who can take a project brief and run with it. You need to be able to deliver high-quality work on time with little hand-holding, becoming the person the client calls when they need to know a job will get done. We re looking for someone who is intellectually curious. If you love exploring ideas, their impact on the world, and understanding how people relate to them, you ll fit right in. Importantly, we re looking for someone who wants to learn and grow, who is hungry for career progression, and who gets a kick out of working hard and doing amazing things. What we are looking for: You will have: At least 3 years experience in a communications agency, in-house and/or in a communications-related role. A strong understanding of how social platforms work. You will be familiar with audience engagement, community management, and platform algorithms. Experience of setting up and managing organic and paid campaigns (social/PPC). You can track performance, interpret metrics, and use data to refine the approach. The ability to write high-quality content tailored to distinct brand voices. You are a storyteller who can translate technical, jargon-heavy topics into compelling narratives. Strong interpersonal skills and the confidence to manage client expectations and offer constructive pushback when necessary. Excellent attention to detail, diligent and proactive. You can manage multiple deadlines and projects simultaneously. It s a bonus if you have: Knowledge and understanding of the components of a brand strategy. Basic design understanding to assist the team with creative concepts, help visualise ideas during the development process, and enjoy collaborating with designers on visual execution. If you feel like you don t meet 100% of the criteria, please don t let that stop you. If you love the sound of this role and have a strong foundation in social media and writing, we would love to hear from you. What we offer We offer a competitive benefits package for all our positions, including enhanced parental leave, sabbaticals, and training budgets. Office : we work from our offices in Vauxhall on Tuesdays and Thursdays. You re welcome to use the office more frequently than that if you wish. Home office allowance : we ll make a £150 contribution towards kitting out your home workspace. Flexible working : tell us how you work best and we ll do what we can to make it happen including if you want to spend time working from abroad. Monthly team socials : we like spending time together so every few weeks we come up with ideas for things to do together. That s included board games over pizza, ice skating, movie nights, playing a VR game together and going on llama safari at our local city farm. Training : you ll get up to £1,000 annual training budget to spend on your professional development. Pension : we will pay 5% of your salary, matching the 5% you pay, to make a total of 10% annual contributions. Holidays : we offer 25 days holiday per year, plus bank holidays, and we close the office over Christmas. Interested? If this sounds like you, please send us: Up to 250 words on a campaign you have worked on and why you are proud of it. Your CV ( no more than 2 pages ). Some things to bear in mind: We expect to receive a lot of applications to this role. If you want to stand out, include a (logical) reference to Cast from Clay in your CV. We don t mind you using generative AI to help you wordsmith your submission, but if you use AI - and we can tell - we ll disregard your application. Things to note You need to have permission to work in the U.K. already - we cannot sponsor visas for this role . We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Job Title: Customer Success Manager Reporting To: George Shepherd Location: Bridgwater (Hybrid once a week ideally) Job Type: Full Time 37.5 hours a week Our Purpose Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. About the Job We are currently looking for a proactive, collaborative and customer first person to join our team. As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our customers achieve value when using our solutions. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. In this role, you'll support a pooled portfolio of customers, shared with a team of likeminded people. You'll be responsible for delivering fast, high quality customer interactions that meet SLAs and drive exceptional customer satisfaction. This role is ideal for someone who thrives in a dynamic environment, enjoys working closely with peers in a shared workflow, and is always ready to jump in and support the team. As well as opportunities for renewals, you will be tasked with identifying growth opportunities. Your goal will be to ensure customers are using Nourish in the best way possible, and getting value from our solution. To do this, you will need to be data driven and work cross functionally with different teams. The role and your responsibilities Manage customer requests from a pooled queue whilst meeting or exceeding SLAs for response, resolution and follow up Maintain a high standard of customer experience with every interaction. Support customers in adopting products or services effectively to achieve their goals. Gather customer insights and feedback to help drive product and process improvements. Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation Work closely with colleagues performing similar roles to ensure coverage, consistency, and a seamless customer journey. Embrace a team mindset, fostering a positive, supportive working environment sharing knowledge and contributing to team initiatives. Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate Deliver targeted reviews to a subset of customers Contribute to improving both internal and customer facing processes with a view to improving customer experience Build your personal profile and domain knowledge within the sector Ensure complete and accurate recording of customer data in our CRM system Work cross functionally with sales, product, support teams to deliver an outstanding customer experience Personal Profile A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. A process mindset, able to design effective ways of working for our team Comfortable with change and confident working in a fast paced setting. Remain curious ask questions and seek the best outcomes The intellect to solve problems and find a way to achieve your goals A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results A consultative approach, with excellent active listening skills, a humble style and a willingness to learn Required experience 1-3 years in a customer facing role (Customer Success, Customer Support, Service Desk, Inside Sale/SDR) in a high volume environment. Experience working at pace for a fast-growing business Proven ability to meet SLAs and operate within structured queues Strong multi channel communication (email, chat, phone/video) with clear written records (ticket/CRM notes). Experience using CRM/ticketing tools and basic data literacy: reading dashboards and spotting trends Demonstrable team collaboration Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Enjoys working closely with customers to ensure complete satisfaction Be a quick learner and have the ability to work effectively in a constantly evolving scale up environment Willing and able to travel Nourish Benefits 25 days basic annual leave, plus Bank Holidays In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays. Extra paid day off for your birthday Paid days off for volunteering opportunities Private Medical Insurance Pension Referral Bonus Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP Counselling and support Variable impact workouts. Wellbeing videos including prompts for healthy behaviours Wellbeing, care and compassion leave policies Cycle to Work Scheme Career Development opportunities and regular reviews Recognition and Rewards Social Events throughout the year All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work
Mar 01, 2026
Full time
Job Title: Customer Success Manager Reporting To: George Shepherd Location: Bridgwater (Hybrid once a week ideally) Job Type: Full Time 37.5 hours a week Our Purpose Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. About the Job We are currently looking for a proactive, collaborative and customer first person to join our team. As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our customers achieve value when using our solutions. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. In this role, you'll support a pooled portfolio of customers, shared with a team of likeminded people. You'll be responsible for delivering fast, high quality customer interactions that meet SLAs and drive exceptional customer satisfaction. This role is ideal for someone who thrives in a dynamic environment, enjoys working closely with peers in a shared workflow, and is always ready to jump in and support the team. As well as opportunities for renewals, you will be tasked with identifying growth opportunities. Your goal will be to ensure customers are using Nourish in the best way possible, and getting value from our solution. To do this, you will need to be data driven and work cross functionally with different teams. The role and your responsibilities Manage customer requests from a pooled queue whilst meeting or exceeding SLAs for response, resolution and follow up Maintain a high standard of customer experience with every interaction. Support customers in adopting products or services effectively to achieve their goals. Gather customer insights and feedback to help drive product and process improvements. Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation Work closely with colleagues performing similar roles to ensure coverage, consistency, and a seamless customer journey. Embrace a team mindset, fostering a positive, supportive working environment sharing knowledge and contributing to team initiatives. Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate Deliver targeted reviews to a subset of customers Contribute to improving both internal and customer facing processes with a view to improving customer experience Build your personal profile and domain knowledge within the sector Ensure complete and accurate recording of customer data in our CRM system Work cross functionally with sales, product, support teams to deliver an outstanding customer experience Personal Profile A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. A process mindset, able to design effective ways of working for our team Comfortable with change and confident working in a fast paced setting. Remain curious ask questions and seek the best outcomes The intellect to solve problems and find a way to achieve your goals A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results A consultative approach, with excellent active listening skills, a humble style and a willingness to learn Required experience 1-3 years in a customer facing role (Customer Success, Customer Support, Service Desk, Inside Sale/SDR) in a high volume environment. Experience working at pace for a fast-growing business Proven ability to meet SLAs and operate within structured queues Strong multi channel communication (email, chat, phone/video) with clear written records (ticket/CRM notes). Experience using CRM/ticketing tools and basic data literacy: reading dashboards and spotting trends Demonstrable team collaboration Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Enjoys working closely with customers to ensure complete satisfaction Be a quick learner and have the ability to work effectively in a constantly evolving scale up environment Willing and able to travel Nourish Benefits 25 days basic annual leave, plus Bank Holidays In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays. Extra paid day off for your birthday Paid days off for volunteering opportunities Private Medical Insurance Pension Referral Bonus Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP Counselling and support Variable impact workouts. Wellbeing videos including prompts for healthy behaviours Wellbeing, care and compassion leave policies Cycle to Work Scheme Career Development opportunities and regular reviews Recognition and Rewards Social Events throughout the year All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth. What will I get to do as a Wealth Director at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Director, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Work alongside the Premier Relationship Director to support a portfolio of high value Premier customers with between £750K and £1.5M Act as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventuality. Conduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clients. Advise on a full range of products and services that include both HSBC manufactured products and those provided by external partners. Deliver needs-based solutions through effective communication and influencing. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management team. Security in the form of flex benefits, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical care. Steppingstone to work internationally - this can be your place to start and branch out to anywhere we have offices around the world. Full training in HSBC products and services with ongoing coaching throughout your career and dedicated Analyst support An opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a difference. The support you need to fulfil your potential. What you'll give us: Hold role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification) and meet current Statement of Professional Standing requirements - Essential Currently hold CAS status - Desired Commitment to achieve Chartered Status (Level 6) (HSBC funding will be available) Previous experience providing holistic financial advice on a wide range of products and services. Have previously worked with High net worth clients as a Wealth Adviser, IFA, Financial Planning Manager or in a similar role. Experience working in relevant environments (retail banking, relationship management, front office) Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Feb 28, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth. What will I get to do as a Wealth Director at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Director, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Work alongside the Premier Relationship Director to support a portfolio of high value Premier customers with between £750K and £1.5M Act as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventuality. Conduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clients. Advise on a full range of products and services that include both HSBC manufactured products and those provided by external partners. Deliver needs-based solutions through effective communication and influencing. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management team. Security in the form of flex benefits, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical care. Steppingstone to work internationally - this can be your place to start and branch out to anywhere we have offices around the world. Full training in HSBC products and services with ongoing coaching throughout your career and dedicated Analyst support An opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a difference. The support you need to fulfil your potential. What you'll give us: Hold role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification) and meet current Statement of Professional Standing requirements - Essential Currently hold CAS status - Desired Commitment to achieve Chartered Status (Level 6) (HSBC funding will be available) Previous experience providing holistic financial advice on a wide range of products and services. Have previously worked with High net worth clients as a Wealth Adviser, IFA, Financial Planning Manager or in a similar role. Experience working in relevant environments (retail banking, relationship management, front office) Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom, Exetertime type: Full timeposted on: Posted 2 Days Agojob requisition id: R58691Job SummaryTwo opportunities available Hybrid roles with regular customer travel £40,000 salary + performance related bonus + company bonus + car allowance At Spark TSL, our mission is simple: making life better, with connections that matter. We work closely with customers whose environments, users, and services genuinely matter, ensuring long term relationships sit at the heart of how we operate. We're now recruiting two Customer Success Managers to join our growing Customer Success function. Each role supports a distinct portfolio of customer accounts, with a strong emphasis on building trusted relationships, driving retention, and identifying opportunities to grow and strengthen those partnerships. Both roles are hybrid, with the expectation of regular travel to customer sites, reflecting the importance we place on face to face engagement and understanding customer environments first hand.Job Description The two opportunitiesHealthcare focused Customer Success Manager This role will work closely with NHS trusts, healthcare organisations, and charities across Scotland and the North of England. You'll be operating in complex, service critical environments where partnership, trust, and continuity are essential.Travel, Leisure & Public Venues Customer Success ManagerThis role will support commercial customers nationwide, across sectors such as conference and events, transport, hospitality, and other public facing environments. You'll work with customers who value innovation, service quality, and commercially aligned partnerships.Both roles sit at the centre of customer relationships post sale, acting as a strategic partner to customers and an advocate internally. This is not a desk based account management role. These positions are designed for people who: enjoy being close to customers and their environments are motivated by retention, service quality, and long term relationships can balance customer advocacy with commercial awareness want to see the direct impact of their work on customer satisfaction and growthIn both roles, you'll work closely with sales, delivery, support, and operations teams to ensure customers feel supported, understood, and confident in Spark TSL as a long term partner. Performance related bonus is directly linked to account retention and account value growth, reinforcing the importance of sustainable, value led customer relationships. People join Spark TSL because they want: Meaningful customer relationships: working with customers where service continuity and experience truly matter Ownership and autonomy: trusted to manage accounts and relationships end to end Variety and visibility: different customers, sectors, and environments, not a one size fits all portfolio Commercial alignment: success measured on retention, growth, and customer outcomes A supportive, people first culture: professional, collaborative, and grounded in doing the right thingThese roles offer the opportunity to build deep customer partnerships while being rewarded for both customer satisfaction and commercial success. What you'll bringYou'll be someone who: enjoys building strong, credible relationships with customers is comfortable operating on customer sites and representing Spark TSL in person understands how great service underpins retention and growth can work confidently across internal teams to get the right outcomes for customers values long term partnerships over transactional account managementThese roles suit people who thrive on connection, accountability, and visible impact. Package and benefits £40,000 base salary Performance related bonus based on account retention and growth Company wide bonus scheme Car allowance Hybrid & Flexible working, with regular travel to customer sites ensuring customer and business needs are met. If you're looking for a customer facing role where relationships, trust, and impact matter, where success is recognised and rewarded then we'd love to hear from you.A full job description is available on request. Next steps Formal applications close: Friday 6th March First stage interviews: scheduled to take place week commencing Monday 9th March Next stage: candidates successful at first interview will be invited to complete a task based assessment as part of the final stage of the processWorker TypeRegularNumber of Openings Available1SPARK TSL's software and hardware solutions are the answer to efficiency, engagement, entertainment and education to both staff and patients harmoniously within the NHS. We work with over 80 NHS Trusts and are proud to be the largest provider of WiFi and engagement services to the healthcare sector in the UK. By joining our amazing team, you embark on our shared mission to provide better applications, superior technology, and drive efficiency to the Trusts, all whilst delivering value to patients. Help us to deliver innovations that truly make a difference to our society! SPARK TSL is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
Feb 28, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom, Exetertime type: Full timeposted on: Posted 2 Days Agojob requisition id: R58691Job SummaryTwo opportunities available Hybrid roles with regular customer travel £40,000 salary + performance related bonus + company bonus + car allowance At Spark TSL, our mission is simple: making life better, with connections that matter. We work closely with customers whose environments, users, and services genuinely matter, ensuring long term relationships sit at the heart of how we operate. We're now recruiting two Customer Success Managers to join our growing Customer Success function. Each role supports a distinct portfolio of customer accounts, with a strong emphasis on building trusted relationships, driving retention, and identifying opportunities to grow and strengthen those partnerships. Both roles are hybrid, with the expectation of regular travel to customer sites, reflecting the importance we place on face to face engagement and understanding customer environments first hand.Job Description The two opportunitiesHealthcare focused Customer Success Manager This role will work closely with NHS trusts, healthcare organisations, and charities across Scotland and the North of England. You'll be operating in complex, service critical environments where partnership, trust, and continuity are essential.Travel, Leisure & Public Venues Customer Success ManagerThis role will support commercial customers nationwide, across sectors such as conference and events, transport, hospitality, and other public facing environments. You'll work with customers who value innovation, service quality, and commercially aligned partnerships.Both roles sit at the centre of customer relationships post sale, acting as a strategic partner to customers and an advocate internally. This is not a desk based account management role. These positions are designed for people who: enjoy being close to customers and their environments are motivated by retention, service quality, and long term relationships can balance customer advocacy with commercial awareness want to see the direct impact of their work on customer satisfaction and growthIn both roles, you'll work closely with sales, delivery, support, and operations teams to ensure customers feel supported, understood, and confident in Spark TSL as a long term partner. Performance related bonus is directly linked to account retention and account value growth, reinforcing the importance of sustainable, value led customer relationships. People join Spark TSL because they want: Meaningful customer relationships: working with customers where service continuity and experience truly matter Ownership and autonomy: trusted to manage accounts and relationships end to end Variety and visibility: different customers, sectors, and environments, not a one size fits all portfolio Commercial alignment: success measured on retention, growth, and customer outcomes A supportive, people first culture: professional, collaborative, and grounded in doing the right thingThese roles offer the opportunity to build deep customer partnerships while being rewarded for both customer satisfaction and commercial success. What you'll bringYou'll be someone who: enjoys building strong, credible relationships with customers is comfortable operating on customer sites and representing Spark TSL in person understands how great service underpins retention and growth can work confidently across internal teams to get the right outcomes for customers values long term partnerships over transactional account managementThese roles suit people who thrive on connection, accountability, and visible impact. Package and benefits £40,000 base salary Performance related bonus based on account retention and growth Company wide bonus scheme Car allowance Hybrid & Flexible working, with regular travel to customer sites ensuring customer and business needs are met. If you're looking for a customer facing role where relationships, trust, and impact matter, where success is recognised and rewarded then we'd love to hear from you.A full job description is available on request. Next steps Formal applications close: Friday 6th March First stage interviews: scheduled to take place week commencing Monday 9th March Next stage: candidates successful at first interview will be invited to complete a task based assessment as part of the final stage of the processWorker TypeRegularNumber of Openings Available1SPARK TSL's software and hardware solutions are the answer to efficiency, engagement, entertainment and education to both staff and patients harmoniously within the NHS. We work with over 80 NHS Trusts and are proud to be the largest provider of WiFi and engagement services to the healthcare sector in the UK. By joining our amazing team, you embark on our shared mission to provide better applications, superior technology, and drive efficiency to the Trusts, all whilst delivering value to patients. Help us to deliver innovations that truly make a difference to our society! SPARK TSL is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self-Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self-serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data-driven, highly cross functional world-class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross-functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions Educate and drive engagement of our Self-Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support Advocate for your customer and represent their voice inside of Airwallex Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast-growing tech startup or financial services business Strong verbal and written communication skills in English Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial Bachelor's degree or equivalent Proactive, self starter and independent to manage and prioritise own book of business Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Feb 28, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self-Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self-serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data-driven, highly cross functional world-class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross-functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions Educate and drive engagement of our Self-Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support Advocate for your customer and represent their voice inside of Airwallex Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast-growing tech startup or financial services business Strong verbal and written communication skills in English Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial Bachelor's degree or equivalent Proactive, self starter and independent to manage and prioritise own book of business Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human like translation, improved writing and real time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you're ready to shape the future of AI and grow your career in a fast moving, purpose driven environment, DeepL is your next destination. What sets us apart What sets us apart is our blend of cutting edge AI technology, meaningful work, and a culture where people truly thrive. We're a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well being. Discover more about life at DeepL LinkedIn, Instagram, and our Blog. Meet the team behind this journey This particular role sits in the Growth Segment of the Scale Team. The goal is to make sure those customers remain part of our portfolio and grow. We are looking for a diligent and dedicated Customer Success Manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we are looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. What we offer Make an impact! We break down language barriers worldwide and bring different cultures closer together Experience the excitement of a rapidly growing scale up. Over the last years we doubled in size with employees located across UK, Netherlands, Germany, Poland, and Japan We've got your back. We are an experienced, highly committed team with transparent decision making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start ups to large corporations) Your responsibilities As a Customer Success Manager, you will: Manage around 25 accounts with high growth potential and priority to the Account Executives Build Long Term Relationships: Develop a deep understanding of your book of business, including their ecosystem, strategy, and goals. Position as a Strategic Partner: Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor. Lead client onboarding: ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey. Drive Product Adoption: Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction. High focus on collaborating with Account Executives: Identify growth potential to create a robust pipeline of up sell and cross sell opportunities. Educate Customers on API Usage: Proactively inform your book of business about how to effectively leverage our API and other product features to ensure their success. Advocate for Customers: Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively. Troubleshoot Inquiries: Quickly understand our products and customer requirements to resolve issues efficiently. Meet and Exceed Goals: Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps. Work Cross Functionally: Collaborate with DeepL leadership to enhance our product and service offerings. Qualities We Look For: Relevant experience managing client relationships at senior levels. 3+ years of customer success experience, ideally with the focus on growth 2+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross sell Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products. Fluency in German and English - knowledge of Spanish and/or French would also be beneficial. Experience in the Software/SaaS industry is preferred. Exceptional organizational, presentation, and communication skills (both verbal and written). A strong drive to learn and grow, with a curious mindset that embraces challenges. Ability to thrive in a scale up environment, demonstrating strategic thinking and tactical execution. A team player who supports colleagues and contributes to a positive culture. Join us in this exciting journey as we continue to break down language barriers and foster success for our customers. If you're driven by curiosity, eager to grow, and multilingual, we look forward to welcoming you to our EMEA team, ready to make an impact! What we offer Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. Open communication, regular feedback: as a language focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. Regular in person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new joiner onboardings, to company wide events that bring us all together-literally. Monthly full day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity. 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you! We are an equal opportunity employer You are welcome at DeepL for who you are-we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.
Feb 28, 2026
Full time
Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human like translation, improved writing and real time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you're ready to shape the future of AI and grow your career in a fast moving, purpose driven environment, DeepL is your next destination. What sets us apart What sets us apart is our blend of cutting edge AI technology, meaningful work, and a culture where people truly thrive. We're a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well being. Discover more about life at DeepL LinkedIn, Instagram, and our Blog. Meet the team behind this journey This particular role sits in the Growth Segment of the Scale Team. The goal is to make sure those customers remain part of our portfolio and grow. We are looking for a diligent and dedicated Customer Success Manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we are looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. What we offer Make an impact! We break down language barriers worldwide and bring different cultures closer together Experience the excitement of a rapidly growing scale up. Over the last years we doubled in size with employees located across UK, Netherlands, Germany, Poland, and Japan We've got your back. We are an experienced, highly committed team with transparent decision making processes. We cherish collaboration and efficiency, but the human approach, trust, empathy, and inclusivity are just as important The opportunity to shape a product experience for an unlimited market with a diverse customer base (international customers, from start ups to large corporations) Your responsibilities As a Customer Success Manager, you will: Manage around 25 accounts with high growth potential and priority to the Account Executives Build Long Term Relationships: Develop a deep understanding of your book of business, including their ecosystem, strategy, and goals. Position as a Strategic Partner: Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor. Lead client onboarding: ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey. Drive Product Adoption: Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction. High focus on collaborating with Account Executives: Identify growth potential to create a robust pipeline of up sell and cross sell opportunities. Educate Customers on API Usage: Proactively inform your book of business about how to effectively leverage our API and other product features to ensure their success. Advocate for Customers: Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively. Troubleshoot Inquiries: Quickly understand our products and customer requirements to resolve issues efficiently. Meet and Exceed Goals: Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps. Work Cross Functionally: Collaborate with DeepL leadership to enhance our product and service offerings. Qualities We Look For: Relevant experience managing client relationships at senior levels. 3+ years of customer success experience, ideally with the focus on growth 2+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross sell Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products. Fluency in German and English - knowledge of Spanish and/or French would also be beneficial. Experience in the Software/SaaS industry is preferred. Exceptional organizational, presentation, and communication skills (both verbal and written). A strong drive to learn and grow, with a curious mindset that embraces challenges. Ability to thrive in a scale up environment, demonstrating strategic thinking and tactical execution. A team player who supports colleagues and contributes to a positive culture. Join us in this exciting journey as we continue to break down language barriers and foster success for our customers. If you're driven by curiosity, eager to grow, and multilingual, we look forward to welcoming you to our EMEA team, ready to make an impact! What we offer Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. Open communication, regular feedback: as a language focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration. Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares, linking your contribution directly to DeepL's growth and rewarding you with a stake in our future. Regular in person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new joiner onboardings, to company wide events that bring us all together-literally. Monthly full day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity. 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you! We are an equal opportunity employer You are welcome at DeepL for who you are-we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.
About us: At Gravity Sketch, we are transforming how creative teams realize their vision. Our platform empowers entire teams to create, communicate, and collaborate spatially, breaking down the barriers of traditional workflows to make the design process more inclusive, efficient, and enjoyable. By enabling seamless, real-time interaction in a shared 3D environment across VR, desktop, and web, we empower the world's most innovative companies to bring better products to life. Our Values Force Multiplier Make everyone around you better Raise the Bar Deliver Results Owner mindset Hold yourself and others accountable Make every investment as if it were your own Don't let the egg drop Resourceful Take calculated risks Use what you/we have to deliver the most value Stay Hungry Curiosity Always be in learning mode Go Deep: ask the why/why not Explore and have fun Empathy Put yourself in the shoes of your customer Be genuinely caring and respectful Act from a place of understanding/longing to understand Role Summary The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer's journey post-sales to ensure they're obtaining full value from Gravity Sketch. As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role. The challenge At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices. As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in depth knowledge in our core workflows and work closely with our customers to explore new ways to leverage the GS product suite. Key Responsibilities: Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors and VPs). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch. At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale role out of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level. You will also play a key role in educating and training customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You can also enlist the support of our team of experts if needed, especially when customers require in-depth guidance from a trained professional in their field. Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them. Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function. Requirements: Considerable experience working in an enterprise customer success environment. Previously responsible for the growth and churn of a BOB. Organisation: Excellent structure and organisation, with strong attention to detail. Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. People-oriented: Excellent communicator - both written and verbal. Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. Nice to have: German verbal and written skills. Benefits Uncapped holidays: the startup world is busy, we encourage taking time off to recharge and rest. £50 (or equivalent in specific currency) month personal wellbeing budget. Private healthcare (region specific). £1,000 (or equivalent in specific currency) personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. Team lunch Wednesdays: out together in person, or virtually with food delivery credit. Socials and an annual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment. Enhanced parental leave policy (maternity and paternity). Cyclescheme & Techscheme (UK only)
Feb 28, 2026
Full time
About us: At Gravity Sketch, we are transforming how creative teams realize their vision. Our platform empowers entire teams to create, communicate, and collaborate spatially, breaking down the barriers of traditional workflows to make the design process more inclusive, efficient, and enjoyable. By enabling seamless, real-time interaction in a shared 3D environment across VR, desktop, and web, we empower the world's most innovative companies to bring better products to life. Our Values Force Multiplier Make everyone around you better Raise the Bar Deliver Results Owner mindset Hold yourself and others accountable Make every investment as if it were your own Don't let the egg drop Resourceful Take calculated risks Use what you/we have to deliver the most value Stay Hungry Curiosity Always be in learning mode Go Deep: ask the why/why not Explore and have fun Empathy Put yourself in the shoes of your customer Be genuinely caring and respectful Act from a place of understanding/longing to understand Role Summary The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer's journey post-sales to ensure they're obtaining full value from Gravity Sketch. As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role. The challenge At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices. As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in depth knowledge in our core workflows and work closely with our customers to explore new ways to leverage the GS product suite. Key Responsibilities: Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors and VPs). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch. At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale role out of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level. You will also play a key role in educating and training customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You can also enlist the support of our team of experts if needed, especially when customers require in-depth guidance from a trained professional in their field. Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them. Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function. Requirements: Considerable experience working in an enterprise customer success environment. Previously responsible for the growth and churn of a BOB. Organisation: Excellent structure and organisation, with strong attention to detail. Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. People-oriented: Excellent communicator - both written and verbal. Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. Nice to have: German verbal and written skills. Benefits Uncapped holidays: the startup world is busy, we encourage taking time off to recharge and rest. £50 (or equivalent in specific currency) month personal wellbeing budget. Private healthcare (region specific). £1,000 (or equivalent in specific currency) personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. Team lunch Wednesdays: out together in person, or virtually with food delivery credit. Socials and an annual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment. Enhanced parental leave policy (maternity and paternity). Cyclescheme & Techscheme (UK only)
Due to growth, we're recruiting for an Account Manager in the sustainable and renewable industry to join Astute People! Offering a basic salary of 40,000 p.a plus bonus this position comes with existing key client accounts, exceptional progression opportunities, and bespoke training with specialist recruitment trainers. Why You'll Love This Role: Basic salary of 40,000 p.a. plus bonus on a key account desk with established clients. Every other Friday off fully paid to have the perfect work-life balance. Exceptional office location with free parking and multiple onsite facilities including gym and nursery with discounted rates. Bespoke training with dedicated recruitment specialists. Supportive progression opportunities to Principal Partner or Management roles. Office based location, working hours 8.30am - 5.30pm Monday to Thursday. 3pm finish on Friday. As an Account Manager you will be responsible for: Account Management: Working with key accounts to recruit staff within agreed deadlines Strategic Sales: Work with key account stakeholders to identify all areas of business requirements. Candidate Sourcing: Using our internal database and job boards to find candidates. Candidate Management: Oversee the recruitment process, working alongside our dedicated delivery team. Mentor Team Members: Supporting staff with recruitment best practise as part of your personal development. What We Want from You: Previous experience working in the recruitment industry or client facing sales roles. Highly motivated, target driven and can work under pressure. Strong organisational skills A good communicator with the ability to adapt. Astute People are renowned for our community focus, family friendly policies, commitment to wellbeing and exceptional training and support. Want to know more? Have a look at our website for further details about life at Astute! Join us for a rewarding recruitment career in sustainable and renewable energy industry by uploading your CV today! INDINT Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Feb 28, 2026
Full time
Due to growth, we're recruiting for an Account Manager in the sustainable and renewable industry to join Astute People! Offering a basic salary of 40,000 p.a plus bonus this position comes with existing key client accounts, exceptional progression opportunities, and bespoke training with specialist recruitment trainers. Why You'll Love This Role: Basic salary of 40,000 p.a. plus bonus on a key account desk with established clients. Every other Friday off fully paid to have the perfect work-life balance. Exceptional office location with free parking and multiple onsite facilities including gym and nursery with discounted rates. Bespoke training with dedicated recruitment specialists. Supportive progression opportunities to Principal Partner or Management roles. Office based location, working hours 8.30am - 5.30pm Monday to Thursday. 3pm finish on Friday. As an Account Manager you will be responsible for: Account Management: Working with key accounts to recruit staff within agreed deadlines Strategic Sales: Work with key account stakeholders to identify all areas of business requirements. Candidate Sourcing: Using our internal database and job boards to find candidates. Candidate Management: Oversee the recruitment process, working alongside our dedicated delivery team. Mentor Team Members: Supporting staff with recruitment best practise as part of your personal development. What We Want from You: Previous experience working in the recruitment industry or client facing sales roles. Highly motivated, target driven and can work under pressure. Strong organisational skills A good communicator with the ability to adapt. Astute People are renowned for our community focus, family friendly policies, commitment to wellbeing and exceptional training and support. Want to know more? Have a look at our website for further details about life at Astute! Join us for a rewarding recruitment career in sustainable and renewable energy industry by uploading your CV today! INDINT Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Construction & Property Recruitment
Inverness, Highland
I'm working with a well-established construction contractor based in Inverness who is looking to appoint an experienced M&E Quantity Surveyor to join their commercial team. They have a strong order book across the Highlands, with projects ranging from commercial builds and schools to infrastructure and residential developments. Due to continued workload and new projects starting, they need someone who can take real ownership of the mechanical and electrical packages. The Role You'll be responsible for managing the M&E elements of projects from procurement stage right through to final account. This will include: Preparing and reviewing budgets for M&E works Procurement of mechanical and electrical subcontractors Negotiating subcontract terms and pricing Managing applications for payment and variations Carrying out cost reporting and forecasting Monitoring spend and ensuring projects remain commercially on track Attending site and commercial meetings Working closely with Project Managers and Site Teams Agreeing and closing out final accounts This isn't just a desk-based role they're looking for someone who is confident getting involved with the wider project team and understanding what's happening on site. What They're Looking For Solid experience as a Quantity Surveyor with strong exposure to M&E packages Good understanding of building services and associated costs Experience managing subcontractors and variations Commercially aware and comfortable challenging costs where needed Organised, proactive and able to manage multiple packages What's On Offer Competitive salary depending on experience Long-term, stable work with a contractor that has a strong local presence Supportive commercial team Opportunity to progress as the business continues to grow This would suit someone who wants to be part of a growing Highland-based contractor and take ownership of their own projects, rather than being a small cog in a large machine.
Feb 27, 2026
Full time
I'm working with a well-established construction contractor based in Inverness who is looking to appoint an experienced M&E Quantity Surveyor to join their commercial team. They have a strong order book across the Highlands, with projects ranging from commercial builds and schools to infrastructure and residential developments. Due to continued workload and new projects starting, they need someone who can take real ownership of the mechanical and electrical packages. The Role You'll be responsible for managing the M&E elements of projects from procurement stage right through to final account. This will include: Preparing and reviewing budgets for M&E works Procurement of mechanical and electrical subcontractors Negotiating subcontract terms and pricing Managing applications for payment and variations Carrying out cost reporting and forecasting Monitoring spend and ensuring projects remain commercially on track Attending site and commercial meetings Working closely with Project Managers and Site Teams Agreeing and closing out final accounts This isn't just a desk-based role they're looking for someone who is confident getting involved with the wider project team and understanding what's happening on site. What They're Looking For Solid experience as a Quantity Surveyor with strong exposure to M&E packages Good understanding of building services and associated costs Experience managing subcontractors and variations Commercially aware and comfortable challenging costs where needed Organised, proactive and able to manage multiple packages What's On Offer Competitive salary depending on experience Long-term, stable work with a contractor that has a strong local presence Supportive commercial team Opportunity to progress as the business continues to grow This would suit someone who wants to be part of a growing Highland-based contractor and take ownership of their own projects, rather than being a small cog in a large machine.
1st Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
Feb 27, 2026
Full time
1st Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
Account Manager (Automotive) 35,000- 40,000 + Commission + Car Allowance + Regional Patch + Progression + Training + Company Benefits Remote - covering a patch of Scotland Are you an Account Manager from an Automotive Services or similar background looking for a field based role where you have the autonomy to manage your diary within a well-established yet growing service provider looking to increase their market share in Scotland in a role providing commission to increase your earnings? This company are a well-established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi-million turnover and are looking to grow their sales team to increase market share in Scotland. This varied role will see you having the autonomy to manage your own desk as you are responsible for dealing with existing accounts across Scotland, primarily in the Central Belt. You will be out in the Field regularly going to meet customers as well as working from home, to upsell to clients and further existing relationships. This autonomous role would suit an Account Manager from an Automotive background looking for a dynamic sales role you can make your own within a well-established yet growing provider of services in a role offering a car allowance and commission. The Role: Manage sales to existing key accounts Sell services and solutions to customers across the Automotive sector Remote working with travel to visit customers Autonomy to make the role your own and manage your own diary The Person: Account Manager or similar Automotive Services background Based in Scotland- happy to cover Scotland as a patch Reference number: BBBH24149 Account Manager, BDM, Sales, Regional, Automotive, B2B, Services, Products, Remote, Autonomy, Hybrid, Field, Bonus, Scotland, Central Belt, Glasgow, Edinburgh, Dundee Reference number: BBBH14226 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Feb 27, 2026
Full time
Account Manager (Automotive) 35,000- 40,000 + Commission + Car Allowance + Regional Patch + Progression + Training + Company Benefits Remote - covering a patch of Scotland Are you an Account Manager from an Automotive Services or similar background looking for a field based role where you have the autonomy to manage your diary within a well-established yet growing service provider looking to increase their market share in Scotland in a role providing commission to increase your earnings? This company are a well-established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi-million turnover and are looking to grow their sales team to increase market share in Scotland. This varied role will see you having the autonomy to manage your own desk as you are responsible for dealing with existing accounts across Scotland, primarily in the Central Belt. You will be out in the Field regularly going to meet customers as well as working from home, to upsell to clients and further existing relationships. This autonomous role would suit an Account Manager from an Automotive background looking for a dynamic sales role you can make your own within a well-established yet growing provider of services in a role offering a car allowance and commission. The Role: Manage sales to existing key accounts Sell services and solutions to customers across the Automotive sector Remote working with travel to visit customers Autonomy to make the role your own and manage your own diary The Person: Account Manager or similar Automotive Services background Based in Scotland- happy to cover Scotland as a patch Reference number: BBBH24149 Account Manager, BDM, Sales, Regional, Automotive, B2B, Services, Products, Remote, Autonomy, Hybrid, Field, Bonus, Scotland, Central Belt, Glasgow, Edinburgh, Dundee Reference number: BBBH14226 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth. What will I get to do as a Wealth Director at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Director, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Work alongside the Premier Relationship Director to support a portfolio of high value Premier customers with between £750K and £1.5M Act as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventuality. Conduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clients. Advise on a full range of products and services that include both HSBC manufactured products and those provided by external partners. Deliver needs-based solutions through effective communication and influencing. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management team. Security in the form of flex benefits, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical care. Steppingstone to work internationally - this can be your place to start and branch out to anywhere we have offices around the world. Full training in HSBC products and services with ongoing coaching throughout your career and dedicated Analyst support An opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a difference. The support you need to fulfil your potential. What you'll give us: Hold role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification) and meet current Statement of Professional Standing requirements - Essential Currently hold CAS status - Desired Commitment to achieve Chartered Status (Level 6) (HSBC funding will be available) Previous experience providing holistic financial advice on a wide range of products and services. Have previously worked with High net worth clients as a Wealth Adviser, IFA, Financial Planning Manager or in a similar role. Experience working in relevant environments (retail banking, relationship management, front office) WM2025 Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Telephone:
Feb 27, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth. What will I get to do as a Wealth Director at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Director, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Work alongside the Premier Relationship Director to support a portfolio of high value Premier customers with between £750K and £1.5M Act as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventuality. Conduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clients. Advise on a full range of products and services that include both HSBC manufactured products and those provided by external partners. Deliver needs-based solutions through effective communication and influencing. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business. What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management team. Security in the form of flex benefits, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical care. Steppingstone to work internationally - this can be your place to start and branch out to anywhere we have offices around the world. Full training in HSBC products and services with ongoing coaching throughout your career and dedicated Analyst support An opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a difference. The support you need to fulfil your potential. What you'll give us: Hold role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification) and meet current Statement of Professional Standing requirements - Essential Currently hold CAS status - Desired Commitment to achieve Chartered Status (Level 6) (HSBC funding will be available) Previous experience providing holistic financial advice on a wide range of products and services. Have previously worked with High net worth clients as a Wealth Adviser, IFA, Financial Planning Manager or in a similar role. Experience working in relevant environments (retail banking, relationship management, front office) WM2025 Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Telephone:
Overview Senior Casualty Risk Consultant (Construction) - London, UK At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger. Using your background in insurance and civil or structural engineering, as a Senior Casualty Risk Consultant you will be responsible for providing technical analysis on liability related exposures and risk improvement consultation to AXA XL's large commercial customers, to positively impact their loss ratio and to deliver value that influences the insurance buying decisions. Your primary focus will be the successful execution of technical consulting services to Underwriters with a focus on accounts in the construction sector - including building products, construction companies and civil engineering projects. Furthermore, you will support Underwriters and Client Development Leaders in building and maintaining effective and efficient Client and/or Broker relationships to identify opportunities for profitable growth. You will be based in our newly refurbished London office, however our Smart Working initiative offers a hybrid way of working, combining both remote and office working. What you'll be doing What will your essential responsibilities include? Underwriting & Client Support Provide Underwriters with desktop assessments on Public and Product Liability risks/exposures, with a focus on construction related accounts, to ensure consistent and satisfactory risk selection and client retention. Accompany Underwriters or Client Development Leaders to Client and Broker meetings to develop effective and efficient relationships, to understand their needs and identify new and/or emerging risks. Build and maintain relationships with designated accounts/companies of the Underwriting Units. Conduct on-site visits of existing and prospective customers and complete reports that evaluate hazards and controls for adequate risk selection, pricing, and application of underwriting techniques leading to profitable growth. Support Underwriters as well as Client Development Leaders during the acquisition phase to demonstrate AXA XL's technical risk assessment abilities. Support the Claims department on technical issues. Conduct research into relevant industry topics and present findings through written reports or presentations. Demonstrate industry and insurance knowledge within dedicated practice groups. You will report to the International Casualty Team Manager. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: Degree, preferably postgraduate, qualification in Civil or Structural Engineering Business experience in the construction sector (design, project management or site based) Prior insurance experience (risk management, underwriting or broking) Industry knowledge and experience of relevant risk assessment processes and tools Excellent written and verbal communication skills Responsiveness and service commitment - both internally and externally Desired Skills and Abilities: Additional language skills (particularly French or Spanish) would be highly desirable Experience of presenting technical industry insights to internal and external customer bases What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at Want to know more? For more information, please see /sustainability.
Feb 27, 2026
Full time
Overview Senior Casualty Risk Consultant (Construction) - London, UK At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger. Using your background in insurance and civil or structural engineering, as a Senior Casualty Risk Consultant you will be responsible for providing technical analysis on liability related exposures and risk improvement consultation to AXA XL's large commercial customers, to positively impact their loss ratio and to deliver value that influences the insurance buying decisions. Your primary focus will be the successful execution of technical consulting services to Underwriters with a focus on accounts in the construction sector - including building products, construction companies and civil engineering projects. Furthermore, you will support Underwriters and Client Development Leaders in building and maintaining effective and efficient Client and/or Broker relationships to identify opportunities for profitable growth. You will be based in our newly refurbished London office, however our Smart Working initiative offers a hybrid way of working, combining both remote and office working. What you'll be doing What will your essential responsibilities include? Underwriting & Client Support Provide Underwriters with desktop assessments on Public and Product Liability risks/exposures, with a focus on construction related accounts, to ensure consistent and satisfactory risk selection and client retention. Accompany Underwriters or Client Development Leaders to Client and Broker meetings to develop effective and efficient relationships, to understand their needs and identify new and/or emerging risks. Build and maintain relationships with designated accounts/companies of the Underwriting Units. Conduct on-site visits of existing and prospective customers and complete reports that evaluate hazards and controls for adequate risk selection, pricing, and application of underwriting techniques leading to profitable growth. Support Underwriters as well as Client Development Leaders during the acquisition phase to demonstrate AXA XL's technical risk assessment abilities. Support the Claims department on technical issues. Conduct research into relevant industry topics and present findings through written reports or presentations. Demonstrate industry and insurance knowledge within dedicated practice groups. You will report to the International Casualty Team Manager. What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: Degree, preferably postgraduate, qualification in Civil or Structural Engineering Business experience in the construction sector (design, project management or site based) Prior insurance experience (risk management, underwriting or broking) Industry knowledge and experience of relevant risk assessment processes and tools Excellent written and verbal communication skills Responsiveness and service commitment - both internally and externally Desired Skills and Abilities: Additional language skills (particularly French or Spanish) would be highly desirable Experience of presenting technical industry insights to internal and external customer bases What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at Want to know more? For more information, please see /sustainability.
Company Description Company DescriptionPublicis MediaPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview Join a global Performance organisation that helps some of the world's largest advertisers deliver measurable business outcomes across more than 57 markets. Our Performance Centre of Excellence partners closely with Google, Meta, Amazon and The Trade Desk, developing performance solutions across social, search, programmatic, commerce and affiliates. Within this, the Acceleration team is dedicated to enabling growth, connecting our people, scaling our products, and embedding processes that elevate how we operate worldwide. As Product Operations Lead, you will shape how our products are prioritised, adopted and scaled across markets. You'll influence strategic decision making, guide key stakeholders, and ensure that our most important clients experience a best in class onboarding journey. This is a role for someone who thrives on creating clarity, driving outcomes, and enabling teams to work smarter. Responsibilities Align product roadmap priorities with business goals, user insights and market trends, facilitating discussions that ensure clear stakeholder alignment. Build and maintain systems that track onboarding deliverables, timelines and dependencies, identifying risks early and keeping projects moving smoothly. Lead engagement with key strategic accounts, overseeing introductions, onboarding and ongoing touchpoints, while defining KPIs and reporting measurable outcomes. Act as the central communication point for product updates, progress, risks and opportunities across both internal teams and external partners. Manage user communication, including feature updates, onboarding materials and engagement initiatives, ensuring feedback is captured and channelled into roadmap planning. Identify opportunities to streamline processes and resolve operational challenges, collaborating closely with product development to improve delivery and user experience. Qualifications Demonstrable experience in product operations, program management or a related field at senior manager or lead level Track record of delivering complex, cross functional projects. Experience within digital media platforms or digital media operations. Skills Excellent organisational, planning and time management capability. Strong communication and relationship building skills. Proficiency with tools such as Jira, Trello or Asana. Analytical, KPI driven approach to decision making. Knowledge Understanding of product development lifecycles and user centred design. Exposure to SaaS or technology driven environments is an advantage. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP &BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 22, 2026
Full time
Company Description Company DescriptionPublicis MediaPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview Join a global Performance organisation that helps some of the world's largest advertisers deliver measurable business outcomes across more than 57 markets. Our Performance Centre of Excellence partners closely with Google, Meta, Amazon and The Trade Desk, developing performance solutions across social, search, programmatic, commerce and affiliates. Within this, the Acceleration team is dedicated to enabling growth, connecting our people, scaling our products, and embedding processes that elevate how we operate worldwide. As Product Operations Lead, you will shape how our products are prioritised, adopted and scaled across markets. You'll influence strategic decision making, guide key stakeholders, and ensure that our most important clients experience a best in class onboarding journey. This is a role for someone who thrives on creating clarity, driving outcomes, and enabling teams to work smarter. Responsibilities Align product roadmap priorities with business goals, user insights and market trends, facilitating discussions that ensure clear stakeholder alignment. Build and maintain systems that track onboarding deliverables, timelines and dependencies, identifying risks early and keeping projects moving smoothly. Lead engagement with key strategic accounts, overseeing introductions, onboarding and ongoing touchpoints, while defining KPIs and reporting measurable outcomes. Act as the central communication point for product updates, progress, risks and opportunities across both internal teams and external partners. Manage user communication, including feature updates, onboarding materials and engagement initiatives, ensuring feedback is captured and channelled into roadmap planning. Identify opportunities to streamline processes and resolve operational challenges, collaborating closely with product development to improve delivery and user experience. Qualifications Demonstrable experience in product operations, program management or a related field at senior manager or lead level Track record of delivering complex, cross functional projects. Experience within digital media platforms or digital media operations. Skills Excellent organisational, planning and time management capability. Strong communication and relationship building skills. Proficiency with tools such as Jira, Trello or Asana. Analytical, KPI driven approach to decision making. Knowledge Understanding of product development lifecycles and user centred design. Exposure to SaaS or technology driven environments is an advantage. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP &BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry. You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them. Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role A guarantee of commission is offered for the first 3 months Responsibilities: • Making Outbound Calls in a B2B environment to over achieve your sales targets • To Complete all Sales Order paperwork within 24 hours with a high level of accuracy • To keep up to date a full and complete Sales Ledger tracking your sales • To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions. • To deal with any inbound queries and pass to the relevant team within our office. • To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly • To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period. Purpose: • To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. • We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales. • As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service • To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1 SKILLS Key Competencies: CULTURAL and BEHAVOURIAL FIT: Highly pro-active Be driven, determined & self-motivated Be Accountable for everything you do. Strong relationship building skills Be Approachable Be able to work as part of a team Be Respectful Excellent communication skills and telephone manner Be Professional at all times when representing BTLB • Positive Mental Attitude. We Want Can Do! Not Won t Do • Excellent listening skills • Able to identify, generate and close new business • Flexible approach to meet business requirements TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Minimum 12-month Telesales Experience in B2B FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT
Feb 17, 2026
Full time
A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry. You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them. Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role A guarantee of commission is offered for the first 3 months Responsibilities: • Making Outbound Calls in a B2B environment to over achieve your sales targets • To Complete all Sales Order paperwork within 24 hours with a high level of accuracy • To keep up to date a full and complete Sales Ledger tracking your sales • To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions. • To deal with any inbound queries and pass to the relevant team within our office. • To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly • To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period. Purpose: • To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. • We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales. • As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service • To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1 SKILLS Key Competencies: CULTURAL and BEHAVOURIAL FIT: Highly pro-active Be driven, determined & self-motivated Be Accountable for everything you do. Strong relationship building skills Be Approachable Be able to work as part of a team Be Respectful Excellent communication skills and telephone manner Be Professional at all times when representing BTLB • Positive Mental Attitude. We Want Can Do! Not Won t Do • Excellent listening skills • Able to identify, generate and close new business • Flexible approach to meet business requirements TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Minimum 12-month Telesales Experience in B2B FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description Join a global Performance organisation that helps some of the world's largest advertisers deliver measurable business outcomes across more than 57 markets. Our Performance Centre of Excellence partners closely with Google, Meta, Amazon and The Trade Desk, developing performance solutions across social, search, programmatic, commerce and affiliates. Within this, the Acceleration team is dedicated to enabling growth, connecting our people, scaling our products, and embedding processes that elevate how we operate worldwide. As Program Operations Lead, you will shape how our products are prioritised, adopted and scaled across markets. You'll influence strategic decision making, guide key stakeholders, and ensure that our most important clients experience a best in class onboarding journey. This is a role for someone who thrives on creating clarity, driving outcomes, and enabling teams to work smarter. Responsibilities Align product roadmap priorities with business goals, user insights and market trends, facilitating discussions that ensure clear stakeholder alignment. Build and maintain systems that track onboarding deliverables, timelines and dependencies, identifying risks early and keeping projects moving smoothly. Lead engagement with key strategic accounts, overseeing introductions, onboarding and ongoing touchpoints, while defining KPIs and reporting measurable outcomes. Act as the central communication point for product updates, progress, risks and opportunities across both internal teams and external partners. Manage user communication, including feature updates, onboarding materials and engagement initiatives, ensuring feedback is captured and channelled into roadmap planning. Identify opportunities to streamline processes and resolve operational challenges, collaborating closely with product development to improve delivery and user experience. Qualifications Demonstrable experience in program management, product operations or a related field at senior manager or lead level Track record of delivering complex, cross functional projects. Experience within digital media platforms or digital media operations. Skills Excellent organisational, planning and time management capability. Strong communication and relationship building skills. Proficiency with tools such as Jira, Trello or Asana. Analytical, KPI driven approach to decision making. Knowledge Understanding of product development lifecycles and user centred design. Exposure to SaaS or technology driven environments is an advantage. Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGs (Employee Action Groups).
Feb 07, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description Join a global Performance organisation that helps some of the world's largest advertisers deliver measurable business outcomes across more than 57 markets. Our Performance Centre of Excellence partners closely with Google, Meta, Amazon and The Trade Desk, developing performance solutions across social, search, programmatic, commerce and affiliates. Within this, the Acceleration team is dedicated to enabling growth, connecting our people, scaling our products, and embedding processes that elevate how we operate worldwide. As Program Operations Lead, you will shape how our products are prioritised, adopted and scaled across markets. You'll influence strategic decision making, guide key stakeholders, and ensure that our most important clients experience a best in class onboarding journey. This is a role for someone who thrives on creating clarity, driving outcomes, and enabling teams to work smarter. Responsibilities Align product roadmap priorities with business goals, user insights and market trends, facilitating discussions that ensure clear stakeholder alignment. Build and maintain systems that track onboarding deliverables, timelines and dependencies, identifying risks early and keeping projects moving smoothly. Lead engagement with key strategic accounts, overseeing introductions, onboarding and ongoing touchpoints, while defining KPIs and reporting measurable outcomes. Act as the central communication point for product updates, progress, risks and opportunities across both internal teams and external partners. Manage user communication, including feature updates, onboarding materials and engagement initiatives, ensuring feedback is captured and channelled into roadmap planning. Identify opportunities to streamline processes and resolve operational challenges, collaborating closely with product development to improve delivery and user experience. Qualifications Demonstrable experience in program management, product operations or a related field at senior manager or lead level Track record of delivering complex, cross functional projects. Experience within digital media platforms or digital media operations. Skills Excellent organisational, planning and time management capability. Strong communication and relationship building skills. Proficiency with tools such as Jira, Trello or Asana. Analytical, KPI driven approach to decision making. Knowledge Understanding of product development lifecycles and user centred design. Exposure to SaaS or technology driven environments is an advantage. Additional Information Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGs (Employee Action Groups).
Think Specialist Recruitment
St. Albans, Hertfordshire
Are you Degree educated? Do you have previous experience within a Sales Support/Customer Service environment? Think Specialist Recruitment are delighted to be working with a fantastic business based within a Central location in St Albans. This is an exciting opportunity to join a leading and growing organisation, working within a friendly and driven team who are at an exciting point of growth. To be considered, candidates must be Degree educated with previous experience within an office environment. The working set up is 4 days within the office and 1 from home, so candidates must be within a commutable distance to St Albans. Monday - Friday with some flexibility to work between the hours of 8am - 5:30pm with the core hours being 9:30am-4:30pm. Great salary with discretionary bonus, 26 days annual leave plus Bupa after probation Free breakfast within the office. Some of the duties will include: Processing sales orders received via email Providing a high level of customer service Resolving sales order queries, escalating where necessary Maintaining close working relationships with internal teams to ensure stock availability to fulfil sales orders Advising account managers of any shortages Reviewing the operational performance on Vendor Central for Amazon Setting up new accounts on SAP Raising credit notes against customer claims and export documentation Participating in weekly team meetings The suitable candidate: Degree educated Previous experience within an office based customer facing position Analytical and numerical skills Good attention to detail Strong communication skills both written and verbal Be a great team player Good IT skills including Excel Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Feb 05, 2026
Full time
Are you Degree educated? Do you have previous experience within a Sales Support/Customer Service environment? Think Specialist Recruitment are delighted to be working with a fantastic business based within a Central location in St Albans. This is an exciting opportunity to join a leading and growing organisation, working within a friendly and driven team who are at an exciting point of growth. To be considered, candidates must be Degree educated with previous experience within an office environment. The working set up is 4 days within the office and 1 from home, so candidates must be within a commutable distance to St Albans. Monday - Friday with some flexibility to work between the hours of 8am - 5:30pm with the core hours being 9:30am-4:30pm. Great salary with discretionary bonus, 26 days annual leave plus Bupa after probation Free breakfast within the office. Some of the duties will include: Processing sales orders received via email Providing a high level of customer service Resolving sales order queries, escalating where necessary Maintaining close working relationships with internal teams to ensure stock availability to fulfil sales orders Advising account managers of any shortages Reviewing the operational performance on Vendor Central for Amazon Setting up new accounts on SAP Raising credit notes against customer claims and export documentation Participating in weekly team meetings The suitable candidate: Degree educated Previous experience within an office based customer facing position Analytical and numerical skills Good attention to detail Strong communication skills both written and verbal Be a great team player Good IT skills including Excel Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
