18 jobs found

Deputy Manager Clinical 37.5 hours per week £55,000 per annum BRAND NEW CARE HOME Eggleton House - Tring Opening Summer 2026 Deputy Manager Clinical Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives click apply for full job details

Make a Difference Every Day Currently, we are seeking an experienced and compassionate Deputy Manager to lead our dedicated team! This role is a 1 year FTC (potential extension of contract maybe be offered) Treetops provides a high quality, safe and personalised service that promotes choice, dignity, control and quality of life for all service users. It has established care pathways through partnership to facilitate the realisation of maximum independence for the people who use its services. What You'll be Doing Assist the Manager in the day-to-day operations of the nursing home Lead and support the clinical team to deliver high-quality care Ensure compliance with healthcare regulations and standards Develop and implement care plans Conduct staff training and development Monitor and evaluate the quality of care provided Foster a positive and supportive environment for residents and staff What You'll Need Active Nurse Registration is essential Minimum of 5+ years' experience working in a similar environment Strong leadership and management skills Flexibility and ability to share on call in 24hr working environment Excellent communication and interpersonal abilities In-depth knowledge of healthcare regulations (CQC) and best practices

Make A Difference Everyday Mickley Hall is a 40 bedded nursing home that specialises in the care for individuals with physical disabilities and neurological conditions. We are seeking a Dedicated and Reliable Registered General Nurse. Purpose of the job To support the Service Manager in the day to day operation of the service, deputising as directed in their absence and to be responsible for the direct supervision & line-management of nurses, support staff and any other staff as required by the service. Responsible and accountable for monitoring, maintaining and providing the highest standards of nursing, clinical & personal support and service delivery, while promoting independence and choice to the people that we support. Key responsibilities • To ensure that person centred plans for the people we support are assessed, planned, evaluated and implemented, consulting with and involving the people we suport, as well as relevant others (e.g. family, support staff, health and social care professionals) where appropriate. • To be responsible for managing a team of Nurses and other support staff including daily & formal supervision, as required. • To ensure the provision and maintenance of a high quality, efficient service delivery which promotes peoples independence by leading through example. • To delegate and allocate duties to the nursing and support staff ensuring that guidance and supervision are given, constantly monitoring skills and identifying training needs. • To oversee the monitoring of care that is provided and practices to ensure safety and relevant legislation, policies, standards and guidance are followed and met. • To oversee the ongoing assessment of peoples needs (including assessment of people who join the service) and to organise and manage the shift to ensure that the appropriate support is delivered; observing any change in their health and well-being and ensuring this managed and recorded in an appropriate & timely way. Making any necessary referrals immediately. • To oversee all nursing support, ensuring that nursing needs are recorded to a high professional standard and in accordance with VCG procedures & NMC guidelines. • To assist in the recruitment and induction of all new staff at the service. Deputy Manager RN JD • To contribute to an effective programme of training, staff development and appraisal, including the maintenance of accurate records. • To undertake formal line management of the nurses (and other staff as required) in accordance with Valorum Care Group's policy and regulatory requirements. • To participate in the 'on-call' procedure as required at the service. • To be conversant with the financial constraints within the service and contribute towards the management of the overall budget. • To fully comply with all policies and procedures set out by Valorum Care Group. • To be responsible for developing and sustaining own continuing professional development (knowledge, clinical skills and professional awareness) in line with the NMC revalidation and VCG processes. • To comply with all health and safety policies and procedures including local safeguarding & mental capacity act (MCA) policies and procedures • To participate in supervision, staff meetings and training activities (including updates), etc. as required, sometimes off-site and out of normal hours. • To have experience of communicating with professionals and other agencies. • To have a thorough understanding of assessing clinical and personal support needs and how to write and review comprehensive personalised support plans to include risk assessment. • To have experience of managing a team of nursing and support staff. • To demonstrate a commitment to Valorum Care Groups ethos and values. Key competencies & skills • Demonstrate an empathetic and caring approach ensuring that dignity and respect is maintained. • Demonstrate awareness of evidence based practice. • Demonstrate sound observational skills to identify potential or actual changes in health status of the individual. • To have knowledge of customer self-advocacy and empowerment. • To be able to train, coach, motivate and develop staff. • To have good interpersonal skills, able to communicate with people at all levels. • To have good verbal & written communication skills in English and a good level of numeracy so as to be able to maintain accurate records. • To have well developed IT skills in standard Microsoft packages. • Able to work under own initiative within role boundaries and as an effective team member being able to prioritise own work load and that of others, delegating work and prioritising activities as required. • To have an understanding of data protection, information governance and confidentiality. Person specification • To be a registered nurse, and hold a full NMC pin • To be able to demonstrate relevant post qualification learning would be advantageous. • Understanding of the NMC code of conduct and relevant practice standards and guidance. • To have experience of communicating with professionals and other agencies. • To have a thorough understanding of assessing clinical and personal support needs and how to write and review comprehensive personalised support plans to include risk assessment. • To have experience of managing a team of nursing and support staff. • To be able to work flexibly in accordance with rostered hours and participate with on-call. • To demonstrate a commitment to Valorum Care Groups ethos and values.

Deputy Manager Olive House, Newton Flotman £34,528 per annum 41.5 hours per week (including every other weekend) 9am - 4pm - 3 days per week 7:30am - 7:30pm - 2 days per week Healthcare Homes are recruiting for a Deputy Manager to work at our Olive House in Newton Flotman. As the Deputy Manager you will be supporting the home manager with daily supervision of all staff to ensure the delivery of excellent care in a manner that maintains and promotes dignity, privacy, choice, rights, fulfilment and independence. Previous supervisory experience within a care home or care environment is required, along with experience in writing and updating care plans. Olive House is situated in the small village of Newton Flotman in Norfolk. The home provides residential and dementia care for up to 45 residents. In return we offer a comprehensive benefits package including: Company Pension 5.6 weeks paid holiday pay Refer a Friend scheme worth up to £1000 per person Employee Assistance Programme to support your mental health and wellbeing Extensive training courses through our Healthcare Homes Academy Qualifications and Apprenticeship opportunities including Advanced Healthcare Practitioner Blue Light Card offering a number of discounts across retail and hospitality Recognition and Long Service awards Established in 2005, Healthcare Homes Group has an existing portfolio comprising of 48 residential and nursing homes located across East Anglia and the South of England. We are a Top 20 provider within the care sector and our ethos is to deliver the best person-centred care to all our residents. If you are looking for a new and rewarding role and want to be part of our growing team of healthcare professionals, then get in touch or apply today. Terms and conditions apply.

Nursing Care Manager Location: Scottish Borders Salary: 50,000 per annum OTE up to 65,000 with performance bonus Hours: Full-time, 40 hours per week Monday to Friday Day shifts with on-call duties Benefits: 30 days annual leave Excellent staff benefits Performance-related bonus Ongoing training & development A highly regarded small nursing home in the Scottish Borders is seeking an experienced and motivated Nursing Care Manager to lead the clinical team and drive the continued development and quality of care provided. Role Overview: As the Nursing Care Manager, you will hold responsibility for the overall clinical leadership and management of the home, ensuring the delivery of safe, high-quality, person-centred nursing care. You will manage and support the team of nurses and carers, oversee clinical governance, and ensure compliance with all regulatory requirements. Working alongside a dedicated Support Manager , who will focus on enquiries, occupancy, and the environmental aspects of the home, you will be able to concentrate on driving clinical quality, staff development, and positive outcomes for residents. You'll also be expected to build strong relationships with residents, families, local professionals, and external agencies while maintaining a culture of compassion and professionalism. What We Offer: 50,000 per annum base salary Performance-related bonus of up to 15,000, OTE 65,000 40 hours per week, Monday to Friday (day shifts with on-call duties) 30 days annual leave Excellent staff benefits package Supportive induction and ongoing career development Who We're Looking For: An experienced Nursing Home Manager , or a Deputy Manager ready to step up into their first Home Manager role Must be nurse qualified (RGN, RMN, RNLD) - or if not nurse qualified, must have demonstrable experience in managing a nursing home with oversight of nursing staff Hold a recognised care management qualification (e.g., NVQ/SVQ Level 5, RMA, or Diploma Level 5) Strong leadership skills with proven ability to manage, motivate, and develop a nursing and care team Excellent knowledge of CI/CQC regulations, safeguarding, and local authority procedures Well-organised, proactive, and confident in communication, leadership, and administration To apply now, please follow the link provided. Alternatively, for more information call Katrusia Prodywus at PSR Solutions on (phone number removed) . Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.

Deputy Manager The Malthouse, Gillingam, Dorset £34,320 per annum 40 hours per week (includes alternate weekends) Are you a naturally caring person and want to help make a difference in people's lives? If you are kind, compassionate and committed, we would love for you to join our management team at our lovely care home, The Malthouse. Specialising in residential support for the elderly, The Malthouse is a traditional building with a quirky and charming interior set in beautiful grounds with a courtyard and a private rear garden. The home can accommodate up to 33 residents. What would a typical day look like? Supporting the home manager in all aspects of the home including taking temporary charge in the managers absence Supporting with systems and procedures to ensure the quality of care delivered is of a high standard Managing and monitoring the planning and delivery of all medication across the home Taking an active role in auditing specific areas of care and contributing to disseminating results and an action plan Updating and maintaining resident care plans, liaising with external parties where applicable Coaching, supporting and inspiring our care team to deliver a high standard of care at all times Our management team are the life and soul of our home and it is essential that you would have up to date knowledge of healthcare practices and experience in writing detailed care plans including risk assessments and diet plans. A good understanding of regulatory frameworks including MCA/DoLs and the CQC key line of enquiries is also essential. As part of our commitment to our management community, you will be provided with a thorough induction and training programme to further develop your skills along with the support and guidance of a well-established training team. In return we offer a comprehensive benefits package including: Company Pension 5.6 weeks paid holiday pay Refer a Friend scheme worth up to £1000 per person Employee Assistance Programme to support your mental health and wellbeing Extensive training courses through our Healthcare Homes Academy Qualifications and Apprenticeship opportunities including Level 5 Management Blue Light Card offering a number of discounts across retail and hospitality Recognition and Long Service awards Established in 2005, Healthcare Homes Group has an existing portfolio comprising of 48 residential and nursing homes located across East Anglia and the South of England. We are a Top 20 provider within the care sector and our ethos is to deliver the best person-centred care to all our residents. If you are looking for a new and rewarding role and want to be part of our growing team of healthcare professionals, then get in touch or apply today.

Clinical Deputy Manager - Nursing Home Location: Ledbury, Herefordshire Hours: 37.5 Hours Full-Time Permanent Salary: 42,000 per Annum + Excellent Company Benefits PSR Solutions are delighted to be recruiting on behalf of our values driven client in Ledbury, Herefordshire. We are seeking an experienced and dedicated Deputy Nursing Home Manager / Clinical Lead, to join a small, reputable care service supporting individuals with ABI and mental health needs. This is an excellent opportunity for a Nurse-Qualified professional who is passionate about delivering person-centred care and leading high-performing teams. This role entails fully supernumerary duties. Main Responsibilities Lead and supervise support and nursing staff to deliver the highest standards of person-centred care Develop and implement evidence-based, individualised care packages, therapeutic interventions, and activity programmes Ensure compliance with CQC standards and the Health and Social Care Act 2008 Promote clinical governance and personal development within your team Support with staff training, development, sickness management, and mentorship Communicate effectively with service users, families, and the wider team Experience Nurse Qualified (RGN/RMN/RNLD) with a valid NMC pin Previous experience in a Deputy Manager role within a care or nursing home setting, ideally with ABI client groups A strong understanding of person-centred care; skilled in assessing individual needs and creating tailored care plans that enhance quality of life Strong interpersonal skills with the ability to build positive relationships with residents, families, and staff Confident in leading teams and managing performance, training, and development Benefits Employee ownership with excellent bonuses Generous 30 days holiday allowance Professional development Retail & Leisure discounts and 24/7 GP access A great opportunity to join an organisation, where employees are valued and a supportive and inclusive culture is fostered. Apply now or contact Solutions Healthcare (phone number removed)

About the role As our Deputy Manager (Clinical), you will play a key role in supporting the Home Manager to ensure the delivery of safe, effective, and compassionate nursing care in line with regulatory standards and best practice. You will provide clinical leadership to the care and nursing teams, ensuring that residents receive person-centred care that promotes dignity, choice, and wellbeing. You will take responsibility for the clinical governance and the running of the service of the home in the absence of the Home Manager, ensuring care delivery meets CQC requirements and aligns with company policies and procedures. Your role will include mentoring and supervising nurses and care staff, conducting clinical audits, reviewing and updating care plans, overseeing medication management, and ensuring accurate documentation and record keeping. You will also support with pre-admission assessments, risk assessments, and ongoing evaluations of residents needs, maintaining close liaison with healthcare professionals, residents families, and external agencies to ensure continuity and quality of care and other aspects of running the home. Reports to: Home Manager Skills and attributes • Previous Deputy Home Manager experience. • The ability to engage with the service users to understand their needs in order to provide excellent services of care. • Ability to identify referral pathway for safeguarding adult/abuse. • Good working knowledge of CQC standards. • The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team. • Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home. Education and qualification NMC registered nurse with relevant experience - essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

ABOUT THE ROLE As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Clinical Service Manager - Nursing Home Location: Ledbury, Herefordshire Hours: 37.5 Hours Full-Time Permanent Salary: Up to 60,000 per Annum + Excellent Company Benefits PSR Solutions are delighted to be supporting our values driven client in Ledbury, Herefordshire in their search for experienced and dedicated Clinical Service Managers / Home Managers . We are seeking skilled, nurse qualified Managers, to lead and manage the day to day operations of state of the art nursing services, delivering high quality specialised care for individuals with ABI (Acquired Brain Injuries), mental health needs or step up care. These are excellent opportunities for Nurse Qualified professionals to inspire and motivate their teams - providing outstanding person-centred care while ensuring compliance with regulatory standards and financial targets. You will be supported by a Clinical Deputy Manager at each service. Key Responsibilities Provide visible, authentic leadership as a role model to staff, fostering a culture of continuous quality improvement. Oversee the daily running of the services, maintaining responsibility for resident care and service performance. Manage resources effectively, including budgets and occupancy levels. Ensure compliance with all regulatory and legislative requirements (CQC, NMC, Health & Safety). Lead recruitment, onboarding, and development of staff to maintain high care standards. Experience Registered Nurse (RGN/RMN/RNLD) with an active NMC PIN Proven experience managing a similar services and client groups Compassionate and caring approach Benefits Employee ownership with excellent bonuses Generous 30 days holiday allowance Professional development Retail & Leisure discounts and 24/7 GP access Great opportunities to join a national organisation, where employees are valued and a supportive and inclusive culture is fostered. Apply now or contact Solutions Healthcare (phone number removed)

Deputy Manager - Nursing Home Location: Swaffham, Norfolk Salary: 50,000 per Annum - Days PSR Solutions are proud to be partnering with an award-winning and reputable care provider in the search for an exceptional Clinical Deputy Nursing Home Manager to support the Home Manager in delivering exceptional standards of clinical care and operational leadership within a well-established residential nursing home. This is an exciting opportunity for a registered nurse with proven leadership experience in a care home environment, ready to take the next step in their clinical management career. Key Responsibilities: Leading, mentoring, and motivating a dedicated care team Driving the highest CQC standards and safeguarding best practices Carrying out pre-admission assessments and keeping care plans flawless Building trusted relationships with families, healthcare professionals, and your team Creating a home where residents feel respected, cared for, and truly valued Skills & Qualifications: NMC Registered Nurse - RGN / RMN / RNLD - essential Previous experience as a Clinical Lead, Deputy Manager, or similar senior role in a care home setting Strong knowledge of CQC regulations, best clinical practices, safeguarding Confident leadership and mentoring abilities Benefits: NMC Pin and full DBS disclosure paid for, and uniform provided Comprehensive training programme & career development opportunities Employee Assistance & Blue Light Card Scheme A supportive team and work environment This is a fantastic opportunity for a passionate, capable nurse leader to step into a rewarding and progressive role with an employer that values quality and compassion. Apply today or get in touch with Solutions (phone number removed) PSR Solutions are proud to represent organisations committed to equal opportunities and high-quality care. All applications will be treated with the strictest confidence.

Are you an experienced Clinical Manager looking to step to Registered Manager or a Registered Manager loooking for a supportive company? Our client, is seeking a dedicated professional to oversee the day-to-day operations and ensure the highest standards of care for its residents. This role offers a competitive salary of (phone number removed), making it an attractive opportunity for seasoned professionals. You'll be part of a supportive team dedicated to providing exceptional care. Our client is a well-established nursing care home known for its commitment to providing high-quality care and support to its residents. With a focus on creating a warm and welcoming environment, the company prides itself on its dedicated team and excellent service. As the Registered Manager, you will: Lead and manage the care home, ensuring compliance with all relevant regulations and standards. Oversee staff recruitment, training, and development to maintain a high-performing team. Implement and monitor care plans to ensure residents receive personalised and effective care. Manage budgets and resources efficiently to optimise service delivery. Foster a positive and inclusive culture within the care home. Liaise with families, healthcare professionals, and regulatory bodies to ensure excellent communication and collaboration. Conduct regular audits and reviews to maintain and improve care quality. Package and Benefits: Salary of (phone number removed). Opportunities to take the role on permanently. Supportive work environment with a focus on teamwork and collaboration. The ideal candidate for the Registered Manager role will have: Proven experience in a Nursing Homes or similar setting. Nurse Qualified, is highly desirable. Strong leadership and management skills. Excellent knowledge of care standards and regulatory requirements. Ability to develop and implement effective care plans. Strong communication and interpersonal skills. Financial acumen to manage budgets effectively. A commitment to providing high-quality care and improving residents' quality of life. If you have experience as a Clinical Deputy Manager, Care Home Manager, Residential Care Manager, Nursing Home Manager, Care Services Manager, or Health and Social Care Manager, you might find this Interim Registered Manager role to be a perfect fit for your skills and experience. If you're ready to take on a rewarding challenge as an Registered Manager, this could be the perfect opportunity for you. Apply now to join a dedicated team and make a meaningful impact in the lives of residents. If you are interested please reach out to Max at Leaders In Care. (url removed)

Deputy Manager (QCF 5 or working towards) Residential Home with nursing - Learning Disabilities and Complex Needs Are you an experienced Care Manager / Service Manager / Deputy Manager with a background in managing care services for adults with learning or physical disabilities with complex care needs? Do you want to work for a company that support their staff well with competitive salaries, industry-leading benefits, well-resourced services, work/life balance and a supportive working environment? If so, we re recruiting for a Deputy Manager role that might be right up your street! As a Deputy Manager of a Nursing Home for adults with disabilities and complex needs, your focus will be on delivering exactly what you came into care to do managing quality focused services that truly enrich the lives of the people you are there for. This is a charity who pull out all the stops to ensure that people they support are able to lead full and flourishing lives. Salary and Benefits £32,864 per annum 25 days leave plus bank holidays which increases after 5 years service Occupational sick pay scheme (after probationary) Employee assistance and well-being programme Rewards and recognition scheme Gift Vouchers Pension Life assurance Career-enhancing training The Deputy Manager Role Your focus is on supporting and managing the teams who deliver care within the care home and ensuring that high-quality person centred support is consistently provided. Take responsibility for the development and implementation of systems and processes within the home Ensuring through auditing that all care documentation is up to date and is reflective of each individual s needs Dealing with any safeguarding Work with your manager to develop the home Deputise in the absence of the Registered Home Manager About you You ll need to be an experienced Deputy Manager / Care Manager of a regulated care service before - such as a care home or supported living service. You ll be driven by a passion to deliver services for people with learning disabilities and physical disabilities that are truly-person centred and make a difference to people s lives. Ideally, you ll hold QCF level 5 qualification in Leadership of Social Care or be working towards You ll be able to demonstrate a good knowledge of CQC standards, and legislation relevant to managing social care. Interested? To be considered for the Deputy Manager role, please click apply to submit your CV to Laura at Thendon Resourcing and we ll be in touch within 1-2 business days to discuss your application. Please don t delay getting your application across - we are looking to interview for this role ASAP

About the role Are you an experienced Home Manager ready to unlock the full potential of our luxury care home in the desirable location of Holt, Norfolk? Your next exciting opportunity awaits! Our brand-new luxury property, located in the picturesque town of Holt, Norfolk, offers an exquisite living experience for its residents. With its stunning architecture, high-end amenities, and meticulous attention to detail, this development sets the standard for luxury living in the area. As the Home Manager, you will play a pivotal role in ensuring that our residents receive exceptional service and enjoy an extraordinary lifestyle. As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy. You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents. If you're ready to make a positive impact and lead with dedication, we would love to hear from you. Reports to: Operations Manager Key duties and responsibilities • Provide leadership and direction to the home s staff team, promoting a culture of kindness, compassion, and empathy. • Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support. • Manage the home s budget, ensuring financial targets are met and costs are effectively managed. • Develop and implement a strategic marketing plan to maintain full occupancy and promote the home s services to potential residents, families, and stakeholders. • Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns. Skills and attributes Previous experience managing a nursing home. A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings. Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors. A proven track record of marketing and business skills within the private care sector, running a commercially successful care home. Enthusiasm and passion for developing high levels of person-centred care. Ability to actively participate in the growth and development of the care service. Education and qualification Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential). What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.