Gloucestershire Health and Care NHS Foundation Trust Information Governance Officer The closing date is 09 April 2026 This is a great opportunity to join the Information Governance and Records Service in a new role supporting the Head and Deputy Head of Information Governance and Records. This is a busy and varied role and we are seeking a highly organised and detail driven Information Governance Officer. The role ensures compliance with legal, regulatory and policy requirements whilst supporting best practice for data quality, security and lifecycle management. Working in one of the Trust's key support functions, you will play an important role in helping colleagues deliver exceptional standards of patient care and customer service. Main duties of the job The prime purpose of this role is to work closely with the Head and Deputy Head of Information Governance and Records in the development and implementation of the Trust's Information Governance Framework, including but not limited to the information asset owner system, policies and procedures. You will be responsible for carrying out work to ensure that the Trust complies with all relevant legislation in relation to information governance. The post holder will also oversee as a line manager the day to day work of the FOI and Privacy Officer. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that: 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys. Job responsibilities To act as a line manager overseeing the day to day workload of the FOI and Privacy Officer. To support the Head and Deputy Head of Information Governance and Records in the development and implementation of the Trust's Information Governance Framework, including but not limited to the information asset owner system, policies and procedures. The post holder will be responsible for carrying out work to ensure that the Trust complies with all relevant legislation in relation to information governance, including, but not limited to, the Data Protection Act, UK General Data Protection Regulation, Data Use and Access Act 2025, Network & Information Systems Regulations 2018, Access to Health Records Act 1990, Freedom of Information Act 2000, Common Law Duty of Confidentiality, Caldicott recommendations, National Information Security Directive, Record Management Codes of Practice, and, all other guidance and best practice published by the Department of Health and Social Care, NHS Digital or the Information Commissioners Office. The post holder will be expected to work with minimal direct supervision and manage their own workload. To act as a subject matter specialist supporting the management of the day-to-day workload within the IG team. To support the development of the Trust's performance against the requirements of the annual Data Security & Protection Toolkit assessment. To support the IG & Records Team in the processing of data subject rights, including the maintenance of a register. To support the Information Governance and Records Team in more general terms with any such activity as may be necessary to support the functions of the Trust. Person Specification Qualifications Degree or Equivalent level of proven experience of working in Information Governance Intermediate knowledge of MS packages, such as the International Computer Driving Licence Data Protection and Information Governance Practitioner (level 4) or equivalent knowledge, training, education or experience in similar role Information Security Qualification Length and/or Nature of Experience Experience of working in an Information Governance related role. Experience of interpreting legislation into practical workflows Experience of producing performance reports from complex data Experience of developing or implementing Information Governance improvement processes Experience of working in an NHS or healthcare setting Experience of delivering training programmes Experience managing and working in a successful team Experience of reviewing and updating policies and procedures Professional / Managerial / Specialist Knowledge Knowledge of the principles of a good team Knowledge of Information Governance principles Knowledge of data analysis principles Knowledge of building effective teams Other Requirements Ability to travel throughout Gloucestershire with the use of a vehicle, to attending meetings, deliver or collect records Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Health and Care NHS Foundation Trust
Mar 18, 2026
Full time
Gloucestershire Health and Care NHS Foundation Trust Information Governance Officer The closing date is 09 April 2026 This is a great opportunity to join the Information Governance and Records Service in a new role supporting the Head and Deputy Head of Information Governance and Records. This is a busy and varied role and we are seeking a highly organised and detail driven Information Governance Officer. The role ensures compliance with legal, regulatory and policy requirements whilst supporting best practice for data quality, security and lifecycle management. Working in one of the Trust's key support functions, you will play an important role in helping colleagues deliver exceptional standards of patient care and customer service. Main duties of the job The prime purpose of this role is to work closely with the Head and Deputy Head of Information Governance and Records in the development and implementation of the Trust's Information Governance Framework, including but not limited to the information asset owner system, policies and procedures. You will be responsible for carrying out work to ensure that the Trust complies with all relevant legislation in relation to information governance. The post holder will also oversee as a line manager the day to day work of the FOI and Privacy Officer. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that: 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys. Job responsibilities To act as a line manager overseeing the day to day workload of the FOI and Privacy Officer. To support the Head and Deputy Head of Information Governance and Records in the development and implementation of the Trust's Information Governance Framework, including but not limited to the information asset owner system, policies and procedures. The post holder will be responsible for carrying out work to ensure that the Trust complies with all relevant legislation in relation to information governance, including, but not limited to, the Data Protection Act, UK General Data Protection Regulation, Data Use and Access Act 2025, Network & Information Systems Regulations 2018, Access to Health Records Act 1990, Freedom of Information Act 2000, Common Law Duty of Confidentiality, Caldicott recommendations, National Information Security Directive, Record Management Codes of Practice, and, all other guidance and best practice published by the Department of Health and Social Care, NHS Digital or the Information Commissioners Office. The post holder will be expected to work with minimal direct supervision and manage their own workload. To act as a subject matter specialist supporting the management of the day-to-day workload within the IG team. To support the development of the Trust's performance against the requirements of the annual Data Security & Protection Toolkit assessment. To support the IG & Records Team in the processing of data subject rights, including the maintenance of a register. To support the Information Governance and Records Team in more general terms with any such activity as may be necessary to support the functions of the Trust. Person Specification Qualifications Degree or Equivalent level of proven experience of working in Information Governance Intermediate knowledge of MS packages, such as the International Computer Driving Licence Data Protection and Information Governance Practitioner (level 4) or equivalent knowledge, training, education or experience in similar role Information Security Qualification Length and/or Nature of Experience Experience of working in an Information Governance related role. Experience of interpreting legislation into practical workflows Experience of producing performance reports from complex data Experience of developing or implementing Information Governance improvement processes Experience of working in an NHS or healthcare setting Experience of delivering training programmes Experience managing and working in a successful team Experience of reviewing and updating policies and procedures Professional / Managerial / Specialist Knowledge Knowledge of the principles of a good team Knowledge of Information Governance principles Knowledge of data analysis principles Knowledge of building effective teams Other Requirements Ability to travel throughout Gloucestershire with the use of a vehicle, to attending meetings, deliver or collect records Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Health and Care NHS Foundation Trust
With over thirty five years of specialist experience, this global leader in the design and manufacture of corrosion testing equipment is looking for someone seeking an exciting opportunity! Are you ready to take your career to the next level in a dynamic and supportive environment? We are on the lookout for a motivated and talented Assistant Sales and Marketing Manager to join the team! What you will do: Step into the spotlight as a deputy for the Sales and Marketing Manager when needed, showcasing your leadership skills Be the go-to person for processing customer enquiries, quotations, and sales orders with efficiency and accuracy Build strong connections by liaising with a global network of customers, agents, and distributors Share your product knowledge in creative ways, providing valuable information to clients Drive sales success by following up on leads and partnering with distributors to hit targets Keep the CRM database up-to-date, ensuring continuous engagement with customers. Prepare order acknowledgments, shipping documents, and invoices Keep the sales team informed with insightful reports that help shape strategy Deliver excellent customer service by professionally handling calls and emails Make visiting customers feel welcome with refreshments and hospitality Oversee the e-commerce presence and ensure the website shines Create essential dispatch paperwork and compile insightful monthly sales reports Marketing Support: Get creative by assisting in planning exciting marketing campaigns, events, and trade shows Refresh the website and social media with engaging content that captures target audiences Coordinate eye-catching marketing materials such as brochures and newsletters Contribute to digital initiatives through SEO and innovative advertising strategies Stay ahead of the curve by conducting market research and identifying new sales opportunities Additionally you will on occasion support other sales staff by processing orders and managing dispatch; assist with invoicing and maintaining the databases and help with purchasing administrative tasks as needed. What we are looking for : Previous experience in sales administration or marketing support Exceptional organisational and communication skills that keep everything running smoothly Proficiency in Microsoft Office and CRM systems A self-starter mindset - you thrive both independently and as part of a team Familiarity with content management and social media tools What's on Offer: Enjoy a competitive salary and generous holidays Benefit from a superb company pension scheme and private health care after 2 years Participate in a profit-sharing program after 2 years of service Tap into opportunities for training, travel, and career growth in a friendly and supportive working environment Ready to Make an Impact? If you're passionate about sales and marketing and have experience in a manufacturing environment, we want to hear from you! This role is based in Tamworth but may involve very occasional foreign travel for exhibitions and seminars.
Mar 16, 2026
Full time
With over thirty five years of specialist experience, this global leader in the design and manufacture of corrosion testing equipment is looking for someone seeking an exciting opportunity! Are you ready to take your career to the next level in a dynamic and supportive environment? We are on the lookout for a motivated and talented Assistant Sales and Marketing Manager to join the team! What you will do: Step into the spotlight as a deputy for the Sales and Marketing Manager when needed, showcasing your leadership skills Be the go-to person for processing customer enquiries, quotations, and sales orders with efficiency and accuracy Build strong connections by liaising with a global network of customers, agents, and distributors Share your product knowledge in creative ways, providing valuable information to clients Drive sales success by following up on leads and partnering with distributors to hit targets Keep the CRM database up-to-date, ensuring continuous engagement with customers. Prepare order acknowledgments, shipping documents, and invoices Keep the sales team informed with insightful reports that help shape strategy Deliver excellent customer service by professionally handling calls and emails Make visiting customers feel welcome with refreshments and hospitality Oversee the e-commerce presence and ensure the website shines Create essential dispatch paperwork and compile insightful monthly sales reports Marketing Support: Get creative by assisting in planning exciting marketing campaigns, events, and trade shows Refresh the website and social media with engaging content that captures target audiences Coordinate eye-catching marketing materials such as brochures and newsletters Contribute to digital initiatives through SEO and innovative advertising strategies Stay ahead of the curve by conducting market research and identifying new sales opportunities Additionally you will on occasion support other sales staff by processing orders and managing dispatch; assist with invoicing and maintaining the databases and help with purchasing administrative tasks as needed. What we are looking for : Previous experience in sales administration or marketing support Exceptional organisational and communication skills that keep everything running smoothly Proficiency in Microsoft Office and CRM systems A self-starter mindset - you thrive both independently and as part of a team Familiarity with content management and social media tools What's on Offer: Enjoy a competitive salary and generous holidays Benefit from a superb company pension scheme and private health care after 2 years Participate in a profit-sharing program after 2 years of service Tap into opportunities for training, travel, and career growth in a friendly and supportive working environment Ready to Make an Impact? If you're passionate about sales and marketing and have experience in a manufacturing environment, we want to hear from you! This role is based in Tamworth but may involve very occasional foreign travel for exhibitions and seminars.
Head of Court of Protection - East Kent A well-established regional law firm is seeking a Head of Court of Protection to lead its specialist team within the Private Client department. This senior position involves managing and developing the Court of Protection function, overseeing staff, creating processes and ensuring full compliance with Deputy Standards and internal policies. You will handle complex deputyship matters, Lasting Powers of Attorney, annual OPG reporting, financial oversight, client visits and liaison with financial institutions, medical professionals, care providers and social services. The role also includes wider private client work such as wills, LPAs, inheritance tax planning, trusts, agricultural estates, probate and mentoring junior fee earners. Excellent communication, leadership skills and a commitment to high-quality client care are essential, alongside the ability to support business development and departmental growth. Applications are welcomed from experienced Private Client specialists with significant Court of Protection expertise. This is an excellent opportunity to take on a key leadership role within a respected and supportive team. How to Apply: Online: Apply with your updated CV via the provided link Contact: For immediate consideration, contact Robert Rowland at G2 Legal We look forward to hearing from you.
Mar 16, 2026
Full time
Head of Court of Protection - East Kent A well-established regional law firm is seeking a Head of Court of Protection to lead its specialist team within the Private Client department. This senior position involves managing and developing the Court of Protection function, overseeing staff, creating processes and ensuring full compliance with Deputy Standards and internal policies. You will handle complex deputyship matters, Lasting Powers of Attorney, annual OPG reporting, financial oversight, client visits and liaison with financial institutions, medical professionals, care providers and social services. The role also includes wider private client work such as wills, LPAs, inheritance tax planning, trusts, agricultural estates, probate and mentoring junior fee earners. Excellent communication, leadership skills and a commitment to high-quality client care are essential, alongside the ability to support business development and departmental growth. Applications are welcomed from experienced Private Client specialists with significant Court of Protection expertise. This is an excellent opportunity to take on a key leadership role within a respected and supportive team. How to Apply: Online: Apply with your updated CV via the provided link Contact: For immediate consideration, contact Robert Rowland at G2 Legal We look forward to hearing from you.
New Directions Holdings Limited
Parkgate, Yorkshire
Overview We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. Job purpose To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events
Mar 04, 2026
Full time
Overview We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. Job purpose To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events
(Temp) Director, Brand Marketing and Media Coach London, LND, GB Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: This role offers the opportunity to step into a regional Marketing Director position at a pivotal moment for Coach in EMEAI as part of its global 'Amplify' strategy and regional ambition to double its business by FY30. Over a 12 month FTC, you will drive brand growth and supercharge Gen Z acquisition through a focus on high impact paid media and digital marketing initiatives, while providing leadership to a high performing team across brand building and culture first regional and global initiatives. Acting as a trusted deputy to the Coach Regional VP of Marketing & PR, you will lead visible, performance driven work across key markets with a focus on priority investment markets in UK & FR as well as European expansion markets and our fast growing Middle East & India territories, translating global brand strategy into results and ensuring Coach shows up with scale, relevance, and consistency during a critical year of momentum. This role is designed for a senior operator and leader who understands and translates modern media marketing as a lever for growth, thrives on turning strategy into action, someone who can balance brand ambition with commercial reality, orchestrate complex agency ecosystems, and deliver results at pace in a fast moving matrixed organization. The successful individual will leverage their proficiency over the fixed term contract period to: Drive business outcomes through paid media and digital brand marketing, the core priority of the role Accelerate momentum in key markets, UK & France, including points of market entry and growth initiatives Deliver measurable Gen Z acquisition, awareness, and engagement across EMEAI Ensure continuity of leadership across brand, media, and agency partners Act as a trusted deputy to the VP, Marketing & PR, supporting regional leadership and decision-making Note: Approximately 65% of the role will focus on paid media marketing leadership and managing investment plan delivery on our See Think Do Framework across key KPIs, working closely with to shape a holistic view with performance marketing, and optimisation, with the remainder 35% focused on broader brand building and regional stewardship with regional and global leadership as well as the regional agency network and team management. Specifically this role will: Successfully drive and step up our digital fluency and paid media marketing investment planning & delivery strategy in line with our global framework Lead the strategic execution and optimisation of EMEAI paid media activity in line with global brand strategy and regional priorities Owning media performance across reach, frequency, efficiency, and effectiveness, with particular focus on Gen Z audiences Providing senior oversight of media planning, activation, optimisation, and agency delivery Ensuring paid media is fully integrated at the service of driving and amplifying brand, culture, partnerships, and retail moments with sufficiency Escalating and managing strategic trade offs related to budget, channels, and performance Steward execution of global brand strategy across EMEAI, ensuring regional relevance and consistency Translate global priorities into clear regional marketing plans, KPIs, and delivery focus Balance long-term brand building with short-term commercial and market needs Support the VP and Consumer Insights on points of market entry and brand acceleration initiatives with strong media and brand execution Serve as senior regional lead for Coach's Agency of Record and key specialist partners Set clear priorities and focus for agencies to deliver against defined outcomes Ensure high standards across media planning, activation, and performance reporting Own Measurement, Performance & Reporting Own regional KPI frameworks across paid media, brand awareness, Gen Z acquisition, and market entry Clearly articulate performance, learnings, and ROI to senior stakeholders Be the go to owner and translator of our MMM and MTA frameworks for our core markets Use marketing and media-centric insights to drive ongoing optimisation and decision making Oversee execution of brand partnerships and cultural activations that support awareness, heat, and relevance Ensure partnerships are strategically aligned, culturally credible, and measurable Support high impact initiatives that deliver results within the contract period Provide leadership and direction across EMEAI marketing teams and markets Act as a senior escalation point and decision maker and the strategic go to of the Marketing VP Operate effectively within a global matrix organisation, influencing without direct control Flex to support urgent, high impact regional priorities as needed Support, lead and champion the brand marketing and media team The accomplished individual will possess: 12+ years' experience in marketing with 4 5 years' operating at senior management level leading and developing high performance multi market teams ideally with a background within fashion/retail or culturally driven CPG brands and experience as in house media leader. Strong background in paid media and digital brand marketing (with fluency in performance marketing tools and metrics), with proven delivery against both upper and lower funnel goals Experience operating within globally led brand strategies and regional execution models Demonstrated success in managing and delivering against omnichannel led marketing budgets and navigating network AOR agencies and complex stakeholder environments Strong understanding of Gen Z audiences, cultural marketing, and digital platforms Delivery focused, commercially minded, and comfortable operating in fast paced environments Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. What Tapestry can offer you: Hybrid working (Tuesday, Wednesday, Thursday in office, Monday and Friday remote) Flex Fridays (Option to finish early on a Friday) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular seasonal and cultural social events Equity Inclusion & Diversity initiatives which include employee business resource groups Other benefits include: 25 days holiday in addition to bank holidays Multi brand discount up to 50% off Private Healthcare with health assessment (Bupa) Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven Headspace subscription Employee Assistance Programme Interest free season ticket loan Cycle to work scheme At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Interpersonal Savvy . click apply for full job details
Mar 02, 2026
Full time
(Temp) Director, Brand Marketing and Media Coach London, LND, GB Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: This role offers the opportunity to step into a regional Marketing Director position at a pivotal moment for Coach in EMEAI as part of its global 'Amplify' strategy and regional ambition to double its business by FY30. Over a 12 month FTC, you will drive brand growth and supercharge Gen Z acquisition through a focus on high impact paid media and digital marketing initiatives, while providing leadership to a high performing team across brand building and culture first regional and global initiatives. Acting as a trusted deputy to the Coach Regional VP of Marketing & PR, you will lead visible, performance driven work across key markets with a focus on priority investment markets in UK & FR as well as European expansion markets and our fast growing Middle East & India territories, translating global brand strategy into results and ensuring Coach shows up with scale, relevance, and consistency during a critical year of momentum. This role is designed for a senior operator and leader who understands and translates modern media marketing as a lever for growth, thrives on turning strategy into action, someone who can balance brand ambition with commercial reality, orchestrate complex agency ecosystems, and deliver results at pace in a fast moving matrixed organization. The successful individual will leverage their proficiency over the fixed term contract period to: Drive business outcomes through paid media and digital brand marketing, the core priority of the role Accelerate momentum in key markets, UK & France, including points of market entry and growth initiatives Deliver measurable Gen Z acquisition, awareness, and engagement across EMEAI Ensure continuity of leadership across brand, media, and agency partners Act as a trusted deputy to the VP, Marketing & PR, supporting regional leadership and decision-making Note: Approximately 65% of the role will focus on paid media marketing leadership and managing investment plan delivery on our See Think Do Framework across key KPIs, working closely with to shape a holistic view with performance marketing, and optimisation, with the remainder 35% focused on broader brand building and regional stewardship with regional and global leadership as well as the regional agency network and team management. Specifically this role will: Successfully drive and step up our digital fluency and paid media marketing investment planning & delivery strategy in line with our global framework Lead the strategic execution and optimisation of EMEAI paid media activity in line with global brand strategy and regional priorities Owning media performance across reach, frequency, efficiency, and effectiveness, with particular focus on Gen Z audiences Providing senior oversight of media planning, activation, optimisation, and agency delivery Ensuring paid media is fully integrated at the service of driving and amplifying brand, culture, partnerships, and retail moments with sufficiency Escalating and managing strategic trade offs related to budget, channels, and performance Steward execution of global brand strategy across EMEAI, ensuring regional relevance and consistency Translate global priorities into clear regional marketing plans, KPIs, and delivery focus Balance long-term brand building with short-term commercial and market needs Support the VP and Consumer Insights on points of market entry and brand acceleration initiatives with strong media and brand execution Serve as senior regional lead for Coach's Agency of Record and key specialist partners Set clear priorities and focus for agencies to deliver against defined outcomes Ensure high standards across media planning, activation, and performance reporting Own Measurement, Performance & Reporting Own regional KPI frameworks across paid media, brand awareness, Gen Z acquisition, and market entry Clearly articulate performance, learnings, and ROI to senior stakeholders Be the go to owner and translator of our MMM and MTA frameworks for our core markets Use marketing and media-centric insights to drive ongoing optimisation and decision making Oversee execution of brand partnerships and cultural activations that support awareness, heat, and relevance Ensure partnerships are strategically aligned, culturally credible, and measurable Support high impact initiatives that deliver results within the contract period Provide leadership and direction across EMEAI marketing teams and markets Act as a senior escalation point and decision maker and the strategic go to of the Marketing VP Operate effectively within a global matrix organisation, influencing without direct control Flex to support urgent, high impact regional priorities as needed Support, lead and champion the brand marketing and media team The accomplished individual will possess: 12+ years' experience in marketing with 4 5 years' operating at senior management level leading and developing high performance multi market teams ideally with a background within fashion/retail or culturally driven CPG brands and experience as in house media leader. Strong background in paid media and digital brand marketing (with fluency in performance marketing tools and metrics), with proven delivery against both upper and lower funnel goals Experience operating within globally led brand strategies and regional execution models Demonstrated success in managing and delivering against omnichannel led marketing budgets and navigating network AOR agencies and complex stakeholder environments Strong understanding of Gen Z audiences, cultural marketing, and digital platforms Delivery focused, commercially minded, and comfortable operating in fast paced environments Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK. What Tapestry can offer you: Hybrid working (Tuesday, Wednesday, Thursday in office, Monday and Friday remote) Flex Fridays (Option to finish early on a Friday) 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Internal mobility & career progression Regular seasonal and cultural social events Equity Inclusion & Diversity initiatives which include employee business resource groups Other benefits include: 25 days holiday in addition to bank holidays Multi brand discount up to 50% off Private Healthcare with health assessment (Bupa) Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven Headspace subscription Employee Assistance Programme Interest free season ticket loan Cycle to work scheme At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Interpersonal Savvy . click apply for full job details
New Directions Holdings Limited
Cardiff, South Glamorgan
Overview Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 Job purpose: To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Mar 02, 2026
Full time
Overview Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards: Finalists for Best In-House HR Team and Excellence in HR - CIPD HR Wales Awards 2024 Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024 Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024 Highly commended for Skills Development - IOD Wales Awards 2024 Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024 Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024 Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024 Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024 Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024 Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year - Cardiff Business Awards 2024 Finalists for Business Services Business of the Year and Employer of the Year - South Wales Business Awards 2024 Job purpose: To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers. Main duties To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations. Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time. Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training. Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise. Prepare suitable quality CVs and profiles for all supply staff seeking long-term work. Monitor & liaise with Area Manager re reports affecting own geographical areas. To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance. Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals. To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in 'charge of supply', the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads). Such other tasks as are delegated by your Area Manager at any time In busy periods, assist other account managers to fill bookings Main responsibilities Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times Responsible for compliance with all relevant legislation, and processes, policies, and procedures Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company Responsible for delivering exceptional levels of customer service; both to internal and external customers Responsible for communicating with people in a respectful, courteous, and professional manner at all times Educational/qualification attainments Full UK Drivers License Knowledge, skills and experience Highly competent at all aspects of the role Previous experience in a recruitment or sales background Good market knowledge e.g. funding opportunities, PSL High knowledge of REC Code of Conduct Excellent knowledge of the recruitment process Full understanding of desk revenue generated as per set budget GP for individual desk Strong knowledge of the AWR legislation with the ability to manage AWR compliance Able to make decisions using available data and information Excellent time management skills - ability to plan and prioritise workload, maximising productivity Ability to assist junior team members Efficient user of RDB, Swyx and Teams Ability to build and maintain information bank Ability to promote services making high quality sales Ability to market through social media Excellent knowledge of child safeguarding Excellent telephone manner Maintains quality for all users Has a bank of testimonials readily available to promote service Able to manage margin control with the ability to deliver strong performance Personal qualities Able to communicate clearly and accurately with people at all levels Able to develop effective working relationships Able to effectively solve problems Able to maintain the highest levels of confidentiality and data security Able to remain positive and enthusiastic if working under pressure Able to work as part of a team Able to work independently High levels of accuracy and attention to detail Highly organised Self-motivated and self-reliant What we offer Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well-being events Free on-site parking On-site Gym
Join Our Team as a Fostering Practice Manager Wales Fostering Service We're offering an exciting opportunity to become a Fostering Practice Manager within our dedicated Wales Fostering Team . Reporting directly to the Operations Manager , you will lead a team of skilled and passionate Supervising Social Workers , ensuring they deliver exceptional supervision, support, and training to foster parents and their families. Your leadership will help foster parents provide trauma-informed care that transforms the lives of children and young people. In this pivotal role, you will: Lead and inspire your team to meet evolving service demands through high-quality supervision and adherence to fostering regulations in Wales. Support recruitment and retention of foster carers, contributing to strategic development and service improvement. Collaborate with external partners , including local authorities, health and education professionals, and child welfare organisations, to ensure holistic care for children and families. We're looking for a driven individual with substantial supervisory experience in social care, ready to take the next step in their career. Whether you're an experienced Team Manager , Deputy Manager , or a seasoned leader seeking a fresh challenge, this role offers a platform to share your expertise and make a lasting impact. You'll be part of a supportive and knowledgeable team, with access to coaching, mentoring, and leadership development from the Operations Manager , Assistant Head of Business , and wider service colleagues. What We're Looking For: A relevant professional qualification and current registration. Minimum 3 years post-qualification experience , with strong knowledge of fostering regulations in Wales. Experience in recruitment strategy development or collaboration with Recruitment/Marketing Officers. Confidence using social media platforms to promote fostering and enhance visibility across Wales. Proven ability to lead organisational change, manage performance, and drive service excellence. Strong communication skills, especially in complex or challenging situations. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Feb 25, 2026
Full time
Join Our Team as a Fostering Practice Manager Wales Fostering Service We're offering an exciting opportunity to become a Fostering Practice Manager within our dedicated Wales Fostering Team . Reporting directly to the Operations Manager , you will lead a team of skilled and passionate Supervising Social Workers , ensuring they deliver exceptional supervision, support, and training to foster parents and their families. Your leadership will help foster parents provide trauma-informed care that transforms the lives of children and young people. In this pivotal role, you will: Lead and inspire your team to meet evolving service demands through high-quality supervision and adherence to fostering regulations in Wales. Support recruitment and retention of foster carers, contributing to strategic development and service improvement. Collaborate with external partners , including local authorities, health and education professionals, and child welfare organisations, to ensure holistic care for children and families. We're looking for a driven individual with substantial supervisory experience in social care, ready to take the next step in their career. Whether you're an experienced Team Manager , Deputy Manager , or a seasoned leader seeking a fresh challenge, this role offers a platform to share your expertise and make a lasting impact. You'll be part of a supportive and knowledgeable team, with access to coaching, mentoring, and leadership development from the Operations Manager , Assistant Head of Business , and wider service colleagues. What We're Looking For: A relevant professional qualification and current registration. Minimum 3 years post-qualification experience , with strong knowledge of fostering regulations in Wales. Experience in recruitment strategy development or collaboration with Recruitment/Marketing Officers. Confidence using social media platforms to promote fostering and enhance visibility across Wales. Proven ability to lead organisational change, manage performance, and drive service excellence. Strong communication skills, especially in complex or challenging situations. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
