Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Mar 26, 2026
Full time
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Global Resourcing Solutions
Cardiff, South Glamorgan
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Mar 26, 2026
Full time
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Mar 25, 2026
Full time
Deputy Director - IT Service Operations (SCS1) Cardiff, Glasgow, London £81,000 - £117,800 Ofgem is working hard on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable, and environmentally sustainable energy supply. We are playing a vital role in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you'll be playing your part in creating new energy solutions that are great for customers, and great for the environment. Ofgem is also undergoing its own transformation, with Digital, Data and Technology Services (DDSS) at the heart of how Ofgem operates and how it is transforming for the future, providing the digital platforms, data, technology and services that enable Ofgem to regulate effectively, protect consumers and respond to rapid change across the energy system. From keeping critical services running reliably every day, to enabling smarter, more data driven decision making, DDSS plays a vital role in supporting colleagues across the organisation. Data and AI are central to this future. Ofgem's work increasingly depends on timely, trusted data, robust digital services and the ability to turn insight into action, adopting AI safely and responsibly. DDSS is building the foundations that make this possible, from strengthening core data platforms and management information, to creating the operational resilience, governance and service reliability that data driven and AI enabled services depend on. At the same time, Ofgem's current operating model is adapting to better support the organisation's ambition to scale data, AI and automation in a way that is safe, sustainable and trusted. This transformation makes DDSS an exciting place to be right now. We are investing in modern service management, stronger operational leadership, and clearer alignment between strategy, delivery and day to day operations. Critical to this period of change, is the strategic leadership and operational oversight across Ofgem's enterprise IT services. As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. Responsibilities: You will strategically lead four key areas: Service Management, End User Computing (EUC), Service Desk, and Service Design/Transition; ensuring operational excellence and wider enterprise improvement across the organisation. Strategic Leadership & Service Vision Proven and extensive ability to set and lead the strategic direction for IT Service Operations, aligning delivery with wider organisational goals, and translating vision into measurable outcomes across a variety of enterprise scale operations, covering the full range of Digital Services (i.e. End User Compute, Data, Applications etc). Operational Excellence & Service Improvement Demonstrable experience in leading large scale service delivery design, service introduction and transformation, including implementation of ITIL 4 aligned frameworks, risk and governance controls, and continuous improvement initiatives. Extensive experience of introducing, operating and refining services will be required across a broad range of Digital, Data and Security Services (inc. Microsoft, Salesforce and Workday tech stacks). End User Computing & Digital Workplace Leadership Managing and developing improvements to EUC services at scale (1500+ users), ensuring secure, reliable, and user centred access to digital tools and technologies. Stakeholder Engagement & Commercial Acumen Excellent communication and influencing skills, managing Enterprise wide vendor relationships, and building trust across senior stakeholders internally and externally, up to and including Director General level. Budget and Financial Management Knowledge or experience of budget/financial management for Digital services procurement, including the vendor engagement across various types of IT services/contracts/assets. In terms of scale, you will be able to demonstrate £ multi million direct budget accountability. Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as an IT Service Management leader keen to make a difference to millions of energy customers across the UK. For further information or to apply email or contact Dave Flynn on to arrange an informal conversation.
Job Title: Deputy Director - SC Location: Locations considered are: London, Croydon, Bristol, Leeds, Manchester. (If not London-based weekly visits to the London) - 2-3 days/week on site Contract Duration : 24 Months Daily Rate: £(Apply online only)/day (Umbrella Maximum) IR35 Status: Inside IR35 Security Clearance: SC (Willing to undergo DV) The Deputy Director Legal Practice Management (LPM) programme is a pivotal role in the organisation and as a programme director for this large-scale transformation programme, they will need to be a visible leader, inspiring confidence and driving the modernisation of the legal practices. Excellent Stakeholder Engagement will be essential, and its is expected that this role will provide progress briefings and assurance of delivery to the Permanent Secretary, Directors General, Executive Committee (EXCO), Board and Audit and Risk Committee (ARAC), other governance forums as required and to all staff. An authoritative change professional, whose past experience has proven successes in delivering technology services into government departments, this role will bring enthusiasm and determination. The programme is at a crucial point in its lifecycle and a robust plan is required to successfully deliver its outcomes and benefits. Bringing best practice and an adherence to government standards for project delivery, digital and security, will allow the development of a plan that will combine the efforts of suppliers, internal teams and specialist resources required to augment the programme for specific activities. Planning for Development, Testing, Business Change and Operational Readiness will be essential and success will be determined by the active engagement of the whole organisation in these plans. The Key responsibilities: Lead and manage the Legal Practice Management (LPM) Programme, which includes Contentious, Non-Contentious and Technology Workstreams, Project Management Teams and the Project Management Office (PMO) Resource the programme with skilled and capability contributors, building a delivery-focused, resilient and high performing team Finalise and gain approval for the LPM Final Business Case Build and maintain effective working relationships with key stakeholders. Engage regularly and communicate widely. Develop, gain approval for and deliver the plan for the Beta Phase, including development, testing, operational readiness and business change. Monitor and maximise the delivery of benefits, as detailed in the Final Business Case Coordinate delivery, ensuring robust workflows and technology interfaces are developed and implemented, between the LPM platform and existing and future HR and Finance systems. Ensure that all relevant strategic, operational and programme risks are identified, mitigated and controls monitored Manage the LPM Programme Budget, ensuring reporting of forecasts and expenditure are reviewed and that any potential under or over-spends are alerted to the Finance Team as early as possible. Produce robust Management Information for the Programme Board, Delivery and Portfolio Assurance Committee (DPAC), and EXCO. Support the development and establishment of the Project Management Methodology with defined standards, documentation and Gate Lifecycle requirement. Routinely audit all projects for compliance to standards and methodologies, and conduct post implementation reviews to determine Lessons Identified and that Return on Investment (ROI) and Business Benefits have been achieved. Identify and ensure progress along the Critical Path between all activities of all projects within the LPM Programme and promote the Critical Path within the portfolio. Manage the LPM Programme Risk, Assumptions, Issues and Dependencies (RAID) and associated project logs, advising the senior leadership of the decisions that may need to be taken. Ensure that the LPM programme implements and adheres to all appropriate Government Functional Standards (in particular GovS 002, 003, 005, 006 and 007) and the Government Digital Service s (GDS) Service Standards and Technical Code of Practice (TCOP) Ensure the programme works collaboratively with all functions and teams, especially Digital, Data and Technology professionals, delivering the highest quality outcomes as a result of collective design and delivery. Key Outcomes The delivery of the LPM programme and its constituent projects to time, cost, quality and benefits criteria. Effective engagement and communication between Stakeholders, Business Systems Owners and the programme. Project Documentation produced to a high quality Business change and operational readiness is effective in order to allow the successful adoption of the new platform and working practices Post implementation and embedding activities identify learning for use in subsequent projects, learning can be demonstrated in subsequent project delivery Experience Essential must be demonstrated at application and interview Proven track record of successfully managing and delivering large scale transformation programmes incorporating delivery of new technology services Successfully completion of Government Project Delivery assurance gates Successful completion of Government Digital Service (GDS) service assessments Desirable Experience of working with and delivering Legal Practice Management Systems Experience of delivering case management systems Essential must be demonstrated at application and interview Technical Project Delivery Programme Director SCS1 Level Experience Stakeholder Engagement Expert Level Governance Expert Level Digital and Data Practitioner Level Business Change and implementation Practitioner Level Qualifications APM, MSP or Prince 2 Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
Mar 02, 2026
Contractor
Job Title: Deputy Director - SC Location: Locations considered are: London, Croydon, Bristol, Leeds, Manchester. (If not London-based weekly visits to the London) - 2-3 days/week on site Contract Duration : 24 Months Daily Rate: £(Apply online only)/day (Umbrella Maximum) IR35 Status: Inside IR35 Security Clearance: SC (Willing to undergo DV) The Deputy Director Legal Practice Management (LPM) programme is a pivotal role in the organisation and as a programme director for this large-scale transformation programme, they will need to be a visible leader, inspiring confidence and driving the modernisation of the legal practices. Excellent Stakeholder Engagement will be essential, and its is expected that this role will provide progress briefings and assurance of delivery to the Permanent Secretary, Directors General, Executive Committee (EXCO), Board and Audit and Risk Committee (ARAC), other governance forums as required and to all staff. An authoritative change professional, whose past experience has proven successes in delivering technology services into government departments, this role will bring enthusiasm and determination. The programme is at a crucial point in its lifecycle and a robust plan is required to successfully deliver its outcomes and benefits. Bringing best practice and an adherence to government standards for project delivery, digital and security, will allow the development of a plan that will combine the efforts of suppliers, internal teams and specialist resources required to augment the programme for specific activities. Planning for Development, Testing, Business Change and Operational Readiness will be essential and success will be determined by the active engagement of the whole organisation in these plans. The Key responsibilities: Lead and manage the Legal Practice Management (LPM) Programme, which includes Contentious, Non-Contentious and Technology Workstreams, Project Management Teams and the Project Management Office (PMO) Resource the programme with skilled and capability contributors, building a delivery-focused, resilient and high performing team Finalise and gain approval for the LPM Final Business Case Build and maintain effective working relationships with key stakeholders. Engage regularly and communicate widely. Develop, gain approval for and deliver the plan for the Beta Phase, including development, testing, operational readiness and business change. Monitor and maximise the delivery of benefits, as detailed in the Final Business Case Coordinate delivery, ensuring robust workflows and technology interfaces are developed and implemented, between the LPM platform and existing and future HR and Finance systems. Ensure that all relevant strategic, operational and programme risks are identified, mitigated and controls monitored Manage the LPM Programme Budget, ensuring reporting of forecasts and expenditure are reviewed and that any potential under or over-spends are alerted to the Finance Team as early as possible. Produce robust Management Information for the Programme Board, Delivery and Portfolio Assurance Committee (DPAC), and EXCO. Support the development and establishment of the Project Management Methodology with defined standards, documentation and Gate Lifecycle requirement. Routinely audit all projects for compliance to standards and methodologies, and conduct post implementation reviews to determine Lessons Identified and that Return on Investment (ROI) and Business Benefits have been achieved. Identify and ensure progress along the Critical Path between all activities of all projects within the LPM Programme and promote the Critical Path within the portfolio. Manage the LPM Programme Risk, Assumptions, Issues and Dependencies (RAID) and associated project logs, advising the senior leadership of the decisions that may need to be taken. Ensure that the LPM programme implements and adheres to all appropriate Government Functional Standards (in particular GovS 002, 003, 005, 006 and 007) and the Government Digital Service s (GDS) Service Standards and Technical Code of Practice (TCOP) Ensure the programme works collaboratively with all functions and teams, especially Digital, Data and Technology professionals, delivering the highest quality outcomes as a result of collective design and delivery. Key Outcomes The delivery of the LPM programme and its constituent projects to time, cost, quality and benefits criteria. Effective engagement and communication between Stakeholders, Business Systems Owners and the programme. Project Documentation produced to a high quality Business change and operational readiness is effective in order to allow the successful adoption of the new platform and working practices Post implementation and embedding activities identify learning for use in subsequent projects, learning can be demonstrated in subsequent project delivery Experience Essential must be demonstrated at application and interview Proven track record of successfully managing and delivering large scale transformation programmes incorporating delivery of new technology services Successfully completion of Government Project Delivery assurance gates Successful completion of Government Digital Service (GDS) service assessments Desirable Experience of working with and delivering Legal Practice Management Systems Experience of delivering case management systems Essential must be demonstrated at application and interview Technical Project Delivery Programme Director SCS1 Level Experience Stakeholder Engagement Expert Level Governance Expert Level Digital and Data Practitioner Level Business Change and implementation Practitioner Level Qualifications APM, MSP or Prince 2 Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
