To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref 23521 The Skills You'll Need: Mandarin and English fluent. Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head of IT Mandarin speaking IT Operator - What You'll be Doing Each Day: Responsible for user support. Assisting employees with desktop setup, computer configuration, phone and network connection, software installation, system access provisioning, etc. Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head and deputy head of IT. Responsible for documenting solutions in a knowledge base and providing basic user training to prevent recurring issues. Responsible for provisioning new employee onboarding, for AD and business system user maintenance, password reset, lock and unlock user account, guide employee for access computer and FOVA system. In charge of meeting support, including internet conference meeting, internal meeting with HO. In charge of IT custody and storage room, equipment delivery process, logging into Finance fix asset system and IT resource system, as well as configuration database systems. Perform the tap backup rotation replacement, coordinate with service provider for taps transportation. In charge of invoice payment process, check the accounting detail and record correspondent invoice. In charge of printer maintenance, including toners replacement, paper stuck issues. Perform monitoring of IT events and incident, within the computer room environment, HO monitoring system, SOC monitoring system, HO incident system, change system. Perform year-end stocktaking of the IT assets. Mandarin speaking IT Operator - The Skills You'll Need to Succeed: English & Chinese (Mandarin) - fluent both oral and written. Proven record of relevant experiences. Microsoft Server and Desktop operating systems (2019 Server, Win10/11) Core Microsoft Infrastructure technologies and solutions (Exchange, AD, WSUS, RDS, DFS) Systems Virtualization (VMware, vSphere, Hyper-V) Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO) Server hardware maintenance and troubleshooting Hardware firewalls and router configuration Switching (HP, Cisco, Juniper) System and network monitoring Start date: ASAP Working hours: 9am to 5pm Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Aug 30, 2026
Full time
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref 23521 The Skills You'll Need: Mandarin and English fluent. Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head of IT Mandarin speaking IT Operator - What You'll be Doing Each Day: Responsible for user support. Assisting employees with desktop setup, computer configuration, phone and network connection, software installation, system access provisioning, etc. Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head and deputy head of IT. Responsible for documenting solutions in a knowledge base and providing basic user training to prevent recurring issues. Responsible for provisioning new employee onboarding, for AD and business system user maintenance, password reset, lock and unlock user account, guide employee for access computer and FOVA system. In charge of meeting support, including internet conference meeting, internal meeting with HO. In charge of IT custody and storage room, equipment delivery process, logging into Finance fix asset system and IT resource system, as well as configuration database systems. Perform the tap backup rotation replacement, coordinate with service provider for taps transportation. In charge of invoice payment process, check the accounting detail and record correspondent invoice. In charge of printer maintenance, including toners replacement, paper stuck issues. Perform monitoring of IT events and incident, within the computer room environment, HO monitoring system, SOC monitoring system, HO incident system, change system. Perform year-end stocktaking of the IT assets. Mandarin speaking IT Operator - The Skills You'll Need to Succeed: English & Chinese (Mandarin) - fluent both oral and written. Proven record of relevant experiences. Microsoft Server and Desktop operating systems (2019 Server, Win10/11) Core Microsoft Infrastructure technologies and solutions (Exchange, AD, WSUS, RDS, DFS) Systems Virtualization (VMware, vSphere, Hyper-V) Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO) Server hardware maintenance and troubleshooting Hardware firewalls and router configuration Switching (HP, Cisco, Juniper) System and network monitoring Start date: ASAP Working hours: 9am to 5pm Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Asset Experience Services - Deputy Team LeadPrzejdź do głównej zawartości Experience Services - Deputy Team Lead page is loaded Asset Experience Services - Deputy Team LeadAplikujremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ518246 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Asset Experience Services - Deputy Team Lead (Operational Specialism) # About the Role As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the operational specialism while maintaining a hands-on "day job" delivering health & safety, compliance, and operational support to Asset Experience Managers across Royal London managed assets. This dualpurpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight of operational functions and practical expertise in H&S management, supplier coordination, works management, and ESG support.You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for operational matters. Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining safety compliance and operational efficiency across the Royal London portfolio.# Reporting Structure Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Technical Specialism). Key Responsibilities # Leadership & Team Management (Operational Focus) Support the Team Leader in line management of operational specialists, including coaching, performance feedback, and development planning. Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction the Deputy Team Lead (Technical Specialism). Act as lead and escalation point for complex operational matters including H&S compliance, statutory obligations, and supplier performance issues. Facilitate knowledge sharing within the operational team, promoting best practice adoption and consistency of approach. Monitor quality of operational outputs including risk registers, compliance documentation, audit readiness, and supplier management. Support team members with technical problem-solving, quality control, and professional development in operational disciplines. Coordinate resource allocation and workload distribution across operational specialists to ensure balanced capacity and timely delivery. Other duties are outlined in the document entitled "RL JD Asset Experience Central Service - Operational team member". Skills & Qualifications # Technical Knowledge Proven experience in property operations, health & safety management, compliance, and supplier coordination. Expert understanding of H&S legislation applicable to property management and ability to implement compliance measures effectively. Strong knowledge of statutory compliance requirements for commercial properties including fire safety, asbestos management, and building regulations. Familiarity with permit-to-work systems, risk assessment methodologies, and safe systems of work. Understanding of building services, maintenance operations, and planned preventative maintenance regimes. Knowledge of ISO14001, quality management systems, and audit processes. Awareness of ESG and sustainability requirements in property management, including EPC regulations and energy management. Experience with property management software platforms and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Demonstrated experience in team leadership, mentoring, or coaching of operational professionals. Ability to manage multiple priorities and deadlines effectively with clear written and verbal communication skills. Data analysis and reporting capabilities with strong attention to detail.# Personal Attributes Strong leadership presence with ability to inspire and support operational specialists while maintaining hands-on delivery. Ability to balance dual responsibilities of team leadership and operational delivery effectively. Proactive approach to anticipating team and client needs, particularly regarding safety and compliance matters. Exceptional attention to detail, particularly concerning safety, compliance documentation, and risk management. Methodical and organised approach to managing compliance activities and documentation. Clear communication skills with ability to explain technical H&S and operational matters accessibly to diverse audiences. Collaborative team player who supports colleagues and fosters a positive, safetyfocused team culture. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Aug 24, 2026
Full time
Asset Experience Services - Deputy Team LeadPrzejdź do głównej zawartości Experience Services - Deputy Team Lead page is loaded Asset Experience Services - Deputy Team LeadAplikujremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ518246 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Asset Experience Services - Deputy Team Lead (Operational Specialism) # About the Role As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the operational specialism while maintaining a hands-on "day job" delivering health & safety, compliance, and operational support to Asset Experience Managers across Royal London managed assets. This dualpurpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight of operational functions and practical expertise in H&S management, supplier coordination, works management, and ESG support.You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for operational matters. Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining safety compliance and operational efficiency across the Royal London portfolio.# Reporting Structure Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Technical Specialism). Key Responsibilities # Leadership & Team Management (Operational Focus) Support the Team Leader in line management of operational specialists, including coaching, performance feedback, and development planning. Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction the Deputy Team Lead (Technical Specialism). Act as lead and escalation point for complex operational matters including H&S compliance, statutory obligations, and supplier performance issues. Facilitate knowledge sharing within the operational team, promoting best practice adoption and consistency of approach. Monitor quality of operational outputs including risk registers, compliance documentation, audit readiness, and supplier management. Support team members with technical problem-solving, quality control, and professional development in operational disciplines. Coordinate resource allocation and workload distribution across operational specialists to ensure balanced capacity and timely delivery. Other duties are outlined in the document entitled "RL JD Asset Experience Central Service - Operational team member". Skills & Qualifications # Technical Knowledge Proven experience in property operations, health & safety management, compliance, and supplier coordination. Expert understanding of H&S legislation applicable to property management and ability to implement compliance measures effectively. Strong knowledge of statutory compliance requirements for commercial properties including fire safety, asbestos management, and building regulations. Familiarity with permit-to-work systems, risk assessment methodologies, and safe systems of work. Understanding of building services, maintenance operations, and planned preventative maintenance regimes. Knowledge of ISO14001, quality management systems, and audit processes. Awareness of ESG and sustainability requirements in property management, including EPC regulations and energy management. Experience with property management software platforms and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Demonstrated experience in team leadership, mentoring, or coaching of operational professionals. Ability to manage multiple priorities and deadlines effectively with clear written and verbal communication skills. Data analysis and reporting capabilities with strong attention to detail.# Personal Attributes Strong leadership presence with ability to inspire and support operational specialists while maintaining hands-on delivery. Ability to balance dual responsibilities of team leadership and operational delivery effectively. Proactive approach to anticipating team and client needs, particularly regarding safety and compliance matters. Exceptional attention to detail, particularly concerning safety, compliance documentation, and risk management. Methodical and organised approach to managing compliance activities and documentation. Clear communication skills with ability to explain technical H&S and operational matters accessibly to diverse audiences. Collaborative team player who supports colleagues and fosters a positive, safetyfocused team culture. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Asset Experience Manager - Community DeputySkip to main content Experience Manager - Community Deputy page is loaded Asset Experience Manager - Community DeputyApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ517898 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As Deputy Asset Experience Lead you provide line management and day-to-day escalation support for your direct reports within your Asset Experience Manager community, working in close partnership with the Lead Asset Experience Manager to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced Asset Experience Managers, you will support their professional development while maintaining full accountability for your own portfolio responsibilities. You will deputise for the Lead Asset Experience Manager during absences and provide senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Support & Development Provide line management and day-to-day escalation support for designated direct reports within the community. Act as senior advisor and mentor to less experienced Asset Experience Managers, supporting their professional development and capability building. Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery. Contribute specialised expertise and complementary skills to strengthen the community's overall capability and service delivery. Support the Lead Asset Experience Manager in facilitating knowledge sharing, implementing best practices, and driving continuous improvement initiatives. Participate in community leadership activities while maintaining full accountability for own portfolio responsibilities. Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by central surveying function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Proven experience in line management, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to lead and embed operational changes, new processes, and cultural initiatives within teams. Experience working across multiple teams or communities to drive consistency, share knowledge, and implement best practices. Strong judgment in assessing complex issues, determining appropriate escalation pathways, and facilitating effective resolution. Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks . click apply for full job details
Aug 22, 2026
Full time
Asset Experience Manager - Community DeputySkip to main content Experience Manager - Community Deputy page is loaded Asset Experience Manager - Community DeputyApplyremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ517898 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role As Deputy Asset Experience Lead you provide line management and day-to-day escalation support for your direct reports within your Asset Experience Manager community, working in close partnership with the Lead Asset Experience Manager to ensure seamless operational delivery. You bring specialised complementary skills and experience that strengthen the community's overall capability and resilience. Acting as a senior advisor and mentor to less experienced Asset Experience Managers, you will support their professional development while maintaining full accountability for your own portfolio responsibilities. You will deputise for the Lead Asset Experience Manager during absences and provide senior-level support on complex matters, contributing strategic insight and operational expertise to community decision-making. Your role ensures continuity of leadership and maintains service excellence across all community activities.Alongside this leadership role, in your day-to-day role as Asset Experience Manager, you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership. Key Responsibilities Community Support & Development Provide line management and day-to-day escalation support for designated direct reports within the community. Act as senior advisor and mentor to less experienced Asset Experience Managers, supporting their professional development and capability building. Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and operational delivery. Contribute specialised expertise and complementary skills to strengthen the community's overall capability and service delivery. Support the Lead Asset Experience Manager in facilitating knowledge sharing, implementing best practices, and driving continuous improvement initiatives. Participate in community leadership activities while maintaining full accountability for own portfolio responsibilities. Strategic Client & Asset Management Collaborate with the Royal London asset manager to set the strategy, calling on subject matter experts as required. Act as main point of contact for Royal London asset manager(s) and lead relationships with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team Support emergency planning, business continuity, testing, and monitoring with emergency management support as required. Customer Management & Experience The role is envisaged as predominantly site based with key focus occupier visibility Serve as the primary point of contact for all customer enquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships. Proactively identify opportunities to improve the customer experience through building amenities, services, and programming. Act on customer feedback to create a productive and engaging environment that adds value to their occupancy. Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities Feedback all customer intelligence to the asset management team. Financial Management & Service Charges Work with JLL Accounts teams on financial accountability, cashflow management, and customer/supplier credit control. Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable. Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs. Support supplier payments via Proactis and manage supplier payments processes, including purchase orders and invoice approvals. Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation. Respond to customer and consultant queries and challenges in a timely manner. Lease and Legal Management Liaise with Data Management team on complex and protracted lease queries Provide application recommendations to the asset manager. Receive, analyse customer applications under the lease, including alienation and alterations. Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches Resolve customer matters affecting valuation Liaise with appropriate additional advisers as required (legal, building surveying etc.) Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to the asset managers Health & Safety and Compliance Management Manage risk actions and undertake statutory compliance management. Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections. Utilising third parties where appropriative (void security) Handle Accidents & Incidents reporting and follow-up. Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements. Coordinate LRQA audits and compliance activities. Ensure compliance with health and safety legislation and implement compliance measures. ESG and Sustainability Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities. Be aware of industry and legal obligations in relation to ESG. Assist with sustainability reporting and compliance requirements. Support Asset Sustainability Plans, ESG Database and Risk Assessments. Supplier & Contract Management Lead representation at site level framework partner meetings, to ensure high standards of service delivery. Responsibility for scope of services and contract variation initiatives, in conjunction with Costs Manager, Soft Services Manager and Technical Services Manager Implement works associated with PPM (Planned Preventative Maintenance) report, including PPM Statutory & Regulatory projects. Handle reactive works and fabric maintenance issues. Manage quotes and work orders within designated authority levels. Supervise projects and works activities, including management of risk and method statements. Property Operations and Inspections Conduct regular property inspections in line with client and JLL KPIs and submit written reports via Vision Ensure high standards on all managed sites, flagging areas for growth and improvement Support property presentation standards across managed sites Coordinate void management activities with central support teams Transactions and Transitions Handle property transitions, due diligence, and support disposals and acquisition processes Support letting agents, solicitors and other third parties with queries Lead transitions meetings (with Transitions team for SC properties) Maintain overall accountability for Readiness for Sale packs, prepared by central surveying function Participate in portfolio sales/purchases Insurance Management Handle on-site activities such as accident book records and CCTV provision Review and supply contracts and gather information for central insurance team Implement insurer's requirements, including improvements and repair/maintenance Ensure claims are settled and funds applied to any insurance works completed Technology Utilise available tools to ensure quality, efficiency of output and optimise service to stakeholders Prospective Technology tools will include applications for Accounting, H&S, Customer Relationship, ESG amongst others. Current prospective tools may include Yardi, Riskwise, Prism, Deepki and Workflow systems but may change with tech investments Skills & Qualifications Technical Knowledge Proven experience in line management, performance management, and coaching/mentoring of property professionals across varying experience levels. Ability to lead and embed operational changes, new processes, and cultural initiatives within teams. Experience working across multiple teams or communities to drive consistency, share knowledge, and implement best practices. Strong judgment in assessing complex issues, determining appropriate escalation pathways, and facilitating effective resolution. Expert knowledge of commercial property management across diverse asset types and comprehensive understanding of building systems, maintenance planning, and facility management Strategic portfolio planning and optimisation capabilities with comprehensive understanding of risk management in property contexts Expert-level knowledge of RICS standards with ability to interpret and apply to complex situations Comprehensive understanding of regulatory frameworks . click apply for full job details
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23419 The Skills You'll Need: Mandarin, ACCA /ACA Qualified,Wholesale Banking, IFRS9 Your New Salary: Competitive, depending on experience Office based Perm Start: ASAP Mandarin speaking Deputy Head of Finance and Accounting - What You'll be Doing: Manage the daily reconciliation and product control processes for the Branch, including valuation adjustments and FX movements. Challenge irregularities, ensuring the Trial Balance and daily reports are fully reconciled, documented and issues resolved in an expedient way; Oversea the preparation of financial reports for Management, Head Office and Local Regulators (e.g. PRA/FCA), and other internal/external stakeholders; Review periodic management information, liquidity metrics, and explanations of material variances; Support the Financial Planning & Analysis for the branch to ensure accurate and informative budgets and forecasting are prepared, and develop suitable metrics to track and analyse variances; Lead monthly management reporting processes, ensuring accuracy and efficiency in month-end close, ensuring the value of variances are captured, with cause and steps to resolve, where appropriate; Ensure all submissions meet both technical requirements and prescribed timelines; Review and maintain the branch's accounting, liquidity, tax, and regulatory compliance frameworks in line with HO and local standards, ensuring detailed policy, processes and procedures are available; Maintain and oversee fixed asset and accounts payable systems; ensure timely and accurate expense processing; Support the internal or external audit process in conjunction to ensure data and responses are produced within the required deadlines; Undertake projects or assignments as assigned by the Branch CFO; Maintain a detailed record of Continuous Professional Development in support of professional qualifications. Mandarin speaking Deputy Head of Finance and Accounting - The Skills You'll Need to Succeed: Solid experience in a senior finance manager role within a wholesale banking or financial services. Detailed knowledge of wholesale banking products and UK banking regulatory frameworks. Demonstrate a comprehensive understanding of IFRS 9. Leadership and management experience, within a multicultural environment. Strong experience in management accounting, financial reporting, budgeting, and internal controls. Ability to work effectively with cross-border teams and navigate Head Office expectations. Excellent analytical, communication, and stakeholder management skills. Proactive, detail-oriented, and able to handle multiple stakeholders and deadlines. Capable of driving innovation to maintain or improve the finance teams capability. Mandarin highly desirable, or a willingness to learn. Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 21, 2026
Full time
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23419 The Skills You'll Need: Mandarin, ACCA /ACA Qualified,Wholesale Banking, IFRS9 Your New Salary: Competitive, depending on experience Office based Perm Start: ASAP Mandarin speaking Deputy Head of Finance and Accounting - What You'll be Doing: Manage the daily reconciliation and product control processes for the Branch, including valuation adjustments and FX movements. Challenge irregularities, ensuring the Trial Balance and daily reports are fully reconciled, documented and issues resolved in an expedient way; Oversea the preparation of financial reports for Management, Head Office and Local Regulators (e.g. PRA/FCA), and other internal/external stakeholders; Review periodic management information, liquidity metrics, and explanations of material variances; Support the Financial Planning & Analysis for the branch to ensure accurate and informative budgets and forecasting are prepared, and develop suitable metrics to track and analyse variances; Lead monthly management reporting processes, ensuring accuracy and efficiency in month-end close, ensuring the value of variances are captured, with cause and steps to resolve, where appropriate; Ensure all submissions meet both technical requirements and prescribed timelines; Review and maintain the branch's accounting, liquidity, tax, and regulatory compliance frameworks in line with HO and local standards, ensuring detailed policy, processes and procedures are available; Maintain and oversee fixed asset and accounts payable systems; ensure timely and accurate expense processing; Support the internal or external audit process in conjunction to ensure data and responses are produced within the required deadlines; Undertake projects or assignments as assigned by the Branch CFO; Maintain a detailed record of Continuous Professional Development in support of professional qualifications. Mandarin speaking Deputy Head of Finance and Accounting - The Skills You'll Need to Succeed: Solid experience in a senior finance manager role within a wholesale banking or financial services. Detailed knowledge of wholesale banking products and UK banking regulatory frameworks. Demonstrate a comprehensive understanding of IFRS 9. Leadership and management experience, within a multicultural environment. Strong experience in management accounting, financial reporting, budgeting, and internal controls. Ability to work effectively with cross-border teams and navigate Head Office expectations. Excellent analytical, communication, and stakeholder management skills. Proactive, detail-oriented, and able to handle multiple stakeholders and deadlines. Capable of driving innovation to maintain or improve the finance teams capability. Mandarin highly desirable, or a willingness to learn. Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
