About the Role: Grade Level (for internal use): 10 Description With Intelligence, part of S&P Global, is a leading provider of data, intelligence, and insights to the global asset management industry. We support investment professionals worldwide with high-quality data and market intelligence that help drive informed decision-making. As part of our continued growth, we are seeking an experienced and motivated Data Relationship Manager Team Lead to lead and develop a team focused on building relationships with industry participants and supporting the growth of our data business. We are seeking a motivated and relationship-focused Team Lead to support and develop a team of Data Relationship Managers. This role is ideal for candidates with some leadership, mentoring, coaching, or deputy team lead experience who are looking to take the next step in their people management career while remaining actively involved in stakeholder engagement and relationship management. Asset Managers Team Focuses on building relationships with fund managers and alternative investment managers who contribute data and market intelligence. Asset Owners Team Focuses on building relationships with asset owners, institutional investors, and allocators who participate as data partners. Key Responsibilities Team Leadership & Development Lead, coach, and develop a team of Data Relationship Managers. Conduct regular one-to-one meetings, performance reviews, and development discussions. Provide ongoing coaching to improve communication, stakeholder engagement, and relationship management skills. Support recruitment, onboarding, and training of new team members. Foster a positive, collaborative, and high-performing team culture. Stakeholder & Relationship Management Build and maintain relationships with key data partners and industry stakeholders. Act as an escalation point for complex stakeholder enquiries and relationship challenges. Support the team in maintaining high levels of engagement and service delivery. Champion best practices in stakeholder communication and relationship management. Operational Management Oversee team activity, workloads, and priorities to ensure business objectives are met. Monitor team performance, engagement metrics, and operational effectiveness. Ensure accurate maintenance of CRM records, reporting, and data quality standards. Identify risks, challenges, and opportunities and implement solutions where appropriate. Data Acquisition & Business Growth Support initiatives to grow and strengthen participation across our data products. Collaborate with business leaders to identify opportunities to enhance data coverage and market engagement. Help drive the successful onboarding and retention of data partners. Contribute to the development of outreach strategies and engagement plans. Cross-Functional Collaboration Partner with teams across Data, Editorial, Sales, Marketing, Events, and Operations. Share market insights and stakeholder feedback to support broader business objectives. Drive collaboration across departments to improve efficiency and stakeholder experience. Process Improvement & Innovation Identify opportunities to improve processes, productivity, and team effectiveness. Leverage technology, automation, and data-driven insights to enhance operational performance. Support change initiatives and promote continuous improvement across the function. What We're Looking For Experience Experience leading, mentoring, or coaching a team in a relationship management, client services, customer success, account management, business development, or similar environment. Experience managing external stakeholders and developing professional relationships. Proven ability to drive performance and improve team effectiveness. Experience within financial services, data, information services, or a related industry is desirable. Leadership Skills Experience coaching, mentoring, or supporting colleagues to achieve their goals. Ability to motivate and develop individuals with varying levels of experience. Strong organisational skills with the ability to manage priorities across a team. Ability to create an inclusive, collaborative, and positive team culture. Comfortable providing guidance, feedback, and support to team members in a fast-paced environment. Communication & Stakeholder Management Excellent verbal and written communication skills. Strong presentation and influencing skills. Ability to engage confidently with stakeholders at varying levels of seniority. Strong problem-solving and conflict-resolution abilities. Commercial & Strategic Mindset Ability to balance operational delivery with longer-term strategic objectives. Strong commercial awareness and understanding of stakeholder engagement. Data-driven approach to decision-making and performance improvement. Technical Skills Proficiency in Microsoft Excel and Microsoft Office applications. Experience using CRM systems and reporting tools. Familiarity with process improvement, automation, or workflow optimisation is advantageous. Why Join Us? Lead a growing and strategically important team within a global organisation. Work with leading firms and professionals across the asset management industry. Develop leadership experience within a collaborative and supportive environment. Influence business processes, stakeholder engagement strategies, and team development. Access opportunities for continued professional growth and career progression. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO . click apply for full job details
Sep 30, 2026
Full time
About the Role: Grade Level (for internal use): 10 Description With Intelligence, part of S&P Global, is a leading provider of data, intelligence, and insights to the global asset management industry. We support investment professionals worldwide with high-quality data and market intelligence that help drive informed decision-making. As part of our continued growth, we are seeking an experienced and motivated Data Relationship Manager Team Lead to lead and develop a team focused on building relationships with industry participants and supporting the growth of our data business. We are seeking a motivated and relationship-focused Team Lead to support and develop a team of Data Relationship Managers. This role is ideal for candidates with some leadership, mentoring, coaching, or deputy team lead experience who are looking to take the next step in their people management career while remaining actively involved in stakeholder engagement and relationship management. Asset Managers Team Focuses on building relationships with fund managers and alternative investment managers who contribute data and market intelligence. Asset Owners Team Focuses on building relationships with asset owners, institutional investors, and allocators who participate as data partners. Key Responsibilities Team Leadership & Development Lead, coach, and develop a team of Data Relationship Managers. Conduct regular one-to-one meetings, performance reviews, and development discussions. Provide ongoing coaching to improve communication, stakeholder engagement, and relationship management skills. Support recruitment, onboarding, and training of new team members. Foster a positive, collaborative, and high-performing team culture. Stakeholder & Relationship Management Build and maintain relationships with key data partners and industry stakeholders. Act as an escalation point for complex stakeholder enquiries and relationship challenges. Support the team in maintaining high levels of engagement and service delivery. Champion best practices in stakeholder communication and relationship management. Operational Management Oversee team activity, workloads, and priorities to ensure business objectives are met. Monitor team performance, engagement metrics, and operational effectiveness. Ensure accurate maintenance of CRM records, reporting, and data quality standards. Identify risks, challenges, and opportunities and implement solutions where appropriate. Data Acquisition & Business Growth Support initiatives to grow and strengthen participation across our data products. Collaborate with business leaders to identify opportunities to enhance data coverage and market engagement. Help drive the successful onboarding and retention of data partners. Contribute to the development of outreach strategies and engagement plans. Cross-Functional Collaboration Partner with teams across Data, Editorial, Sales, Marketing, Events, and Operations. Share market insights and stakeholder feedback to support broader business objectives. Drive collaboration across departments to improve efficiency and stakeholder experience. Process Improvement & Innovation Identify opportunities to improve processes, productivity, and team effectiveness. Leverage technology, automation, and data-driven insights to enhance operational performance. Support change initiatives and promote continuous improvement across the function. What We're Looking For Experience Experience leading, mentoring, or coaching a team in a relationship management, client services, customer success, account management, business development, or similar environment. Experience managing external stakeholders and developing professional relationships. Proven ability to drive performance and improve team effectiveness. Experience within financial services, data, information services, or a related industry is desirable. Leadership Skills Experience coaching, mentoring, or supporting colleagues to achieve their goals. Ability to motivate and develop individuals with varying levels of experience. Strong organisational skills with the ability to manage priorities across a team. Ability to create an inclusive, collaborative, and positive team culture. Comfortable providing guidance, feedback, and support to team members in a fast-paced environment. Communication & Stakeholder Management Excellent verbal and written communication skills. Strong presentation and influencing skills. Ability to engage confidently with stakeholders at varying levels of seniority. Strong problem-solving and conflict-resolution abilities. Commercial & Strategic Mindset Ability to balance operational delivery with longer-term strategic objectives. Strong commercial awareness and understanding of stakeholder engagement. Data-driven approach to decision-making and performance improvement. Technical Skills Proficiency in Microsoft Excel and Microsoft Office applications. Experience using CRM systems and reporting tools. Familiarity with process improvement, automation, or workflow optimisation is advantageous. Why Join Us? Lead a growing and strategically important team within a global organisation. Work with leading firms and professionals across the asset management industry. Develop leadership experience within a collaborative and supportive environment. Influence business processes, stakeholder engagement strategies, and team development. Access opportunities for continued professional growth and career progression. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO . click apply for full job details
Head of Financial AccountsFinance, Full-time, with part-time consideredAre you an experienced qualified accountant who enjoys bringing clarity, confidence and control to complex financial environments? This is an excellent opportunity to step into a senior finance role where your technical expertise, leadership style and ability to build trusted relationships will make a genuine impact.Our client is a values-led organisation within the higher education sector, with a clear commitment to strong governance, continuous improvement and high-quality financial stewardship. As Head of Financial Accounts, you will play a central role in ensuring the organisation's statutory reporting, balance sheet management, treasury, taxation and financial control activities are delivered to a consistently high standard, whilst managing an established team of seven support staff. The opportunityThis is a broad, visible and influential role reporting to the Deputy Director of Finance. You will lead on statutory financial reporting and audit, oversee key regulatory returns, strengthen the financial control environment and provide clear, practical advice to senior stakeholders and governance committees.You will also provide leadership to the financial transactions function through the Financial Transactions Manager, helping to create a positive, service-focused and improvement-minded finance team.What you'll be doing Leading the year-end close-down process and preparing high-quality annual financial statements within agreed deadlines. Acting as the main point of contact for internal and external auditors, coordinating audit activity and ensuring accurate information is delivered on time. Keeping pace with accounting standards, regulatory requirements and sector developments, assessing their impact and leading implementation where needed. Preparing and submitting statutory and regulatory returns, including HMRC, ONS, Education and Skills Funding, carbon reporting, Charity Commission and Office for Students requirements. Overseeing balance sheet governance, reconciliations, fixed asset accounting, capital reporting and depreciation forecasts. Managing treasury activities, cash flow forecasting, banking arrangements, credit cards, loans, investments and related facilities. Leading taxation reporting, including VAT and partial exemption calculations. Supporting finance systems, processes and the Chart of Accounts so reporting remains accurate, efficient and fit for purpose. About youWe are looking for a technically strong, collaborative and credible finance professional who can combine attention to detail with the confidence to lead, advise and influence. You will enjoy working with others, explaining complex financial matters clearly and creating the conditions for a finance team to perform well.You will bring a professional accountancy qualification such as ACA, ACCA, CIMA, CIPFA or equivalent, alongside significant experience in statutory financial reporting, annual accounts preparation and year-end close. Experience of external audit, balance sheet management, reconciliations, financial control, treasury, cash flow forecasting and taxation matters will also be very useful.Just as importantly, you will be someone who leads with integrity, supports and develops others, takes a proactive approach to problem-solving and is comfortable working to multiple deadlines in a complex organisation.What we're looking for A qualified accountant with strong technical accounting knowledge, including UK accounting standards FRS 102 and regulatory requirements. A track record of leading statutory reporting, audit coordination and financial control activity. Experience of treasury management, cash flow forecasting, taxation and VAT, with partial exemption experience is advantageous. Strong financial systems and data capability, including advanced Excel skills. Excellent communication skills, with the ability to build confidence with finance and non-finance stakeholders. Line management experience and the ability to motivate, support and develop colleagues. A collaborative, solutions-focused approach and a continuous improvement mindset. Why this role?This is a chance to take ownership of a key finance leadership role where your work will support effective decision-making, strong governance and long-term financial sustainability. You will be trusted to lead important reporting and compliance activity, while also shaping better processes, stronger controls and a positive experience for colleagues across the organisation.The role is offered on a 35-hour working week, with part-time work considered. It would suit someone who wants meaningful responsibility, professional variety and the opportunity to contribute to a purpose-driven environment.Interested?If you are a qualified finance professional who enjoys leading through complexity, building confidence in financial information and supporting a team to deliver high-quality work, we would be pleased to hear from you.To apply or find out more, please get in touch for a confidential conversation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 24, 2026
Full time
Head of Financial AccountsFinance, Full-time, with part-time consideredAre you an experienced qualified accountant who enjoys bringing clarity, confidence and control to complex financial environments? This is an excellent opportunity to step into a senior finance role where your technical expertise, leadership style and ability to build trusted relationships will make a genuine impact.Our client is a values-led organisation within the higher education sector, with a clear commitment to strong governance, continuous improvement and high-quality financial stewardship. As Head of Financial Accounts, you will play a central role in ensuring the organisation's statutory reporting, balance sheet management, treasury, taxation and financial control activities are delivered to a consistently high standard, whilst managing an established team of seven support staff. The opportunityThis is a broad, visible and influential role reporting to the Deputy Director of Finance. You will lead on statutory financial reporting and audit, oversee key regulatory returns, strengthen the financial control environment and provide clear, practical advice to senior stakeholders and governance committees.You will also provide leadership to the financial transactions function through the Financial Transactions Manager, helping to create a positive, service-focused and improvement-minded finance team.What you'll be doing Leading the year-end close-down process and preparing high-quality annual financial statements within agreed deadlines. Acting as the main point of contact for internal and external auditors, coordinating audit activity and ensuring accurate information is delivered on time. Keeping pace with accounting standards, regulatory requirements and sector developments, assessing their impact and leading implementation where needed. Preparing and submitting statutory and regulatory returns, including HMRC, ONS, Education and Skills Funding, carbon reporting, Charity Commission and Office for Students requirements. Overseeing balance sheet governance, reconciliations, fixed asset accounting, capital reporting and depreciation forecasts. Managing treasury activities, cash flow forecasting, banking arrangements, credit cards, loans, investments and related facilities. Leading taxation reporting, including VAT and partial exemption calculations. Supporting finance systems, processes and the Chart of Accounts so reporting remains accurate, efficient and fit for purpose. About youWe are looking for a technically strong, collaborative and credible finance professional who can combine attention to detail with the confidence to lead, advise and influence. You will enjoy working with others, explaining complex financial matters clearly and creating the conditions for a finance team to perform well.You will bring a professional accountancy qualification such as ACA, ACCA, CIMA, CIPFA or equivalent, alongside significant experience in statutory financial reporting, annual accounts preparation and year-end close. Experience of external audit, balance sheet management, reconciliations, financial control, treasury, cash flow forecasting and taxation matters will also be very useful.Just as importantly, you will be someone who leads with integrity, supports and develops others, takes a proactive approach to problem-solving and is comfortable working to multiple deadlines in a complex organisation.What we're looking for A qualified accountant with strong technical accounting knowledge, including UK accounting standards FRS 102 and regulatory requirements. A track record of leading statutory reporting, audit coordination and financial control activity. Experience of treasury management, cash flow forecasting, taxation and VAT, with partial exemption experience is advantageous. Strong financial systems and data capability, including advanced Excel skills. Excellent communication skills, with the ability to build confidence with finance and non-finance stakeholders. Line management experience and the ability to motivate, support and develop colleagues. A collaborative, solutions-focused approach and a continuous improvement mindset. Why this role?This is a chance to take ownership of a key finance leadership role where your work will support effective decision-making, strong governance and long-term financial sustainability. You will be trusted to lead important reporting and compliance activity, while also shaping better processes, stronger controls and a positive experience for colleagues across the organisation.The role is offered on a 35-hour working week, with part-time work considered. It would suit someone who wants meaningful responsibility, professional variety and the opportunity to contribute to a purpose-driven environment.Interested?If you are a qualified finance professional who enjoys leading through complexity, building confidence in financial information and supporting a team to deliver high-quality work, we would be pleased to hear from you.To apply or find out more, please get in touch for a confidential conversation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Advance Housing and Support
Leicester, Leicestershire
Position: Support Manager Location: Leicestershire - multiple locations Hours: 37.5 contracted hours per week Salary: £32,654.31 per annum Job ref: 5223 We regret to inform you that Advance is unable to accept any sponsorship requirements. Are you an experienced and motivated health and social care professional looking for a varied management role where you can make a real difference to people's lives? If so, we would love to hear from you. About The Role Would you like to lead services where every day brings an opportunity to make a real difference? We are seeking a highly motivated and experienced Support Manager to work alongside the Operations Manager in leading and directly line managing support teams across a number of supported living schemes and outreach services throughout Leicestershire. The role offers the opportunity to oversee a varied portfolio of services supporting adults with learning disabilities and mental health needs, primarily within low-to-medium support needs environments. Our services include supported living schemes where people are supported to live as independently as possible in their own homes, as well as outreach services providing flexible, person-centred support across multiple locations. The portfolio also includes a 24-hour supported living service, providing continuous support to customers, including sleep-in provision. This means the successful candidate will need to be comfortable managing services with different models of support and working across a geographically dispersed area. You will play a key role in ensuring that all services deliver high-quality, personalised support, while maintaining strong standards of safeguarding, regulatory compliance, quality assurance and staff development. As an exemplary role model, you will ensure that the people we support remain at the heart of everything we do. You will also make sure that your teams feel valued, well supported and confident in their roles, with the skills, knowledge and resources they need to deliver excellent support. Success in this role means enabling the people we support to live as independently as possible, achieve their goals and live the lives they choose. Key Responsibilities Lead and directly line manage teams of Support Workers across multiple supported living and outreach services in Leicestershire Oversee the day-to-day delivery and quality of support across a varied portfolio of services Ensure services provide person-centred, strengths-based support that promotes independence, choice, dignity and inclusion Manage services supporting adults with learning disabilities and mental health needs, predominantly within low-to-medium support needs environments Provide effective leadership and oversight of the 24/7 supported living service, including the management of sleep-in arrangements Act as an exemplary role model, ensuring that the people we support remain at the centre of all decision-making and service delivery Ensure services operate in accordance with company policies, contractual requirements, safeguarding standards and relevant legislation and regulations Develop and maintain positive relationships with customers, families, advocates, commissioners, social workers, health professionals and other key stakeholders Manage staffing levels, rotas and resources effectively across multiple locations to ensure safe and consistent service delivery Provide regular supervision, support, coaching and performance management to staff Identify training and development needs and support staff to maintain and develop the skills required for their roles Manage and resolve staffing issues effectively and fairly, following organisational policies and procedures Complete and oversee risk assessments, support plans and appropriate crisis management arrangements Promote positive risk-taking and independence while ensuring appropriate safeguarding and risk management Monitor service quality through audits, observations, reviews, feedback and other quality assurance processes Ensure accurate and timely recording and reporting through digital care management systems Respond effectively to incidents, safeguarding concerns, complaints and other service issues, escalating where appropriate Ensure confidentiality and compliance with the Data Protection Act 2018 and UK GDPR Contribute to service reviews, improvement plans and the ongoing development of services Support the Operations Manager with business development, mobilisation of new services and opportunities for service growth Work flexibly across Leicestershire, including occasional weekends, bank holidays and sleep-in duties where required Person Specification Essential Minimum of 2 years' experience in adult health and social care, supporting people with learning disabilities and/or mental health needs Previous experience of team leadership and staff management within health and social care Experience of working within supported living, outreach, community or similar adult social care services Strong understanding of person-centred care and support, promoting independence, choice and positive outcomes Understanding of supporting people with mental health needs and/or learning disabilities Strong understanding of safeguarding, risk management and quality assurance Strong IT literacy, including experience using digital care planning and recording systems Ability to work autonomously, prioritise effectively and manage competing demands across multiple services Excellent verbal and written communication skills Strong interpersonal and relationship-building skills, with the ability to work effectively with customers, families, staff and external professionals Ability to remain calm and effective when managing challenging situations, incidents or competing priorities Commitment to ongoing training and professional development A proactive approach to service improvement and development Experience or understanding of business development and a willingness to contribute to service growth Full UK driving licence and access to a vehicle, due to the multi-location nature of the role NVQ/QCF Level 5 in Health and Social Care (or equivalent), or willingness to work towards the qualification Desirable Experience working as a Support Manager, Deputy Manager, Team Leader or similar within supported living or community-based services Experience managing 24/7 supported living services, including sleep-in arrangements Experience overseeing outreach services or services across multiple locations Understanding of health and social care regulatory and compliance frameworks Experience of working with local authorities, commissioners, social care professionals and other external agencies Experience of service mobilisation, business development or supporting the expansion of care and support services For more information about the role please contact, Kavita Patel, Email: About The Organisation Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits Of Working For Advance We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to £500 Cycle to work scheme Access to our Employee Assistance Programme Free DBS (Disclosures and Barring Service) Excellent opportunities to progress your career within Advance . click apply for full job details
Sep 19, 2026
Full time
Position: Support Manager Location: Leicestershire - multiple locations Hours: 37.5 contracted hours per week Salary: £32,654.31 per annum Job ref: 5223 We regret to inform you that Advance is unable to accept any sponsorship requirements. Are you an experienced and motivated health and social care professional looking for a varied management role where you can make a real difference to people's lives? If so, we would love to hear from you. About The Role Would you like to lead services where every day brings an opportunity to make a real difference? We are seeking a highly motivated and experienced Support Manager to work alongside the Operations Manager in leading and directly line managing support teams across a number of supported living schemes and outreach services throughout Leicestershire. The role offers the opportunity to oversee a varied portfolio of services supporting adults with learning disabilities and mental health needs, primarily within low-to-medium support needs environments. Our services include supported living schemes where people are supported to live as independently as possible in their own homes, as well as outreach services providing flexible, person-centred support across multiple locations. The portfolio also includes a 24-hour supported living service, providing continuous support to customers, including sleep-in provision. This means the successful candidate will need to be comfortable managing services with different models of support and working across a geographically dispersed area. You will play a key role in ensuring that all services deliver high-quality, personalised support, while maintaining strong standards of safeguarding, regulatory compliance, quality assurance and staff development. As an exemplary role model, you will ensure that the people we support remain at the heart of everything we do. You will also make sure that your teams feel valued, well supported and confident in their roles, with the skills, knowledge and resources they need to deliver excellent support. Success in this role means enabling the people we support to live as independently as possible, achieve their goals and live the lives they choose. Key Responsibilities Lead and directly line manage teams of Support Workers across multiple supported living and outreach services in Leicestershire Oversee the day-to-day delivery and quality of support across a varied portfolio of services Ensure services provide person-centred, strengths-based support that promotes independence, choice, dignity and inclusion Manage services supporting adults with learning disabilities and mental health needs, predominantly within low-to-medium support needs environments Provide effective leadership and oversight of the 24/7 supported living service, including the management of sleep-in arrangements Act as an exemplary role model, ensuring that the people we support remain at the centre of all decision-making and service delivery Ensure services operate in accordance with company policies, contractual requirements, safeguarding standards and relevant legislation and regulations Develop and maintain positive relationships with customers, families, advocates, commissioners, social workers, health professionals and other key stakeholders Manage staffing levels, rotas and resources effectively across multiple locations to ensure safe and consistent service delivery Provide regular supervision, support, coaching and performance management to staff Identify training and development needs and support staff to maintain and develop the skills required for their roles Manage and resolve staffing issues effectively and fairly, following organisational policies and procedures Complete and oversee risk assessments, support plans and appropriate crisis management arrangements Promote positive risk-taking and independence while ensuring appropriate safeguarding and risk management Monitor service quality through audits, observations, reviews, feedback and other quality assurance processes Ensure accurate and timely recording and reporting through digital care management systems Respond effectively to incidents, safeguarding concerns, complaints and other service issues, escalating where appropriate Ensure confidentiality and compliance with the Data Protection Act 2018 and UK GDPR Contribute to service reviews, improvement plans and the ongoing development of services Support the Operations Manager with business development, mobilisation of new services and opportunities for service growth Work flexibly across Leicestershire, including occasional weekends, bank holidays and sleep-in duties where required Person Specification Essential Minimum of 2 years' experience in adult health and social care, supporting people with learning disabilities and/or mental health needs Previous experience of team leadership and staff management within health and social care Experience of working within supported living, outreach, community or similar adult social care services Strong understanding of person-centred care and support, promoting independence, choice and positive outcomes Understanding of supporting people with mental health needs and/or learning disabilities Strong understanding of safeguarding, risk management and quality assurance Strong IT literacy, including experience using digital care planning and recording systems Ability to work autonomously, prioritise effectively and manage competing demands across multiple services Excellent verbal and written communication skills Strong interpersonal and relationship-building skills, with the ability to work effectively with customers, families, staff and external professionals Ability to remain calm and effective when managing challenging situations, incidents or competing priorities Commitment to ongoing training and professional development A proactive approach to service improvement and development Experience or understanding of business development and a willingness to contribute to service growth Full UK driving licence and access to a vehicle, due to the multi-location nature of the role NVQ/QCF Level 5 in Health and Social Care (or equivalent), or willingness to work towards the qualification Desirable Experience working as a Support Manager, Deputy Manager, Team Leader or similar within supported living or community-based services Experience managing 24/7 supported living services, including sleep-in arrangements Experience overseeing outreach services or services across multiple locations Understanding of health and social care regulatory and compliance frameworks Experience of working with local authorities, commissioners, social care professionals and other external agencies Experience of service mobilisation, business development or supporting the expansion of care and support services For more information about the role please contact, Kavita Patel, Email: About The Organisation Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits Of Working For Advance We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to £500 Cycle to work scheme Access to our Employee Assistance Programme Free DBS (Disclosures and Barring Service) Excellent opportunities to progress your career within Advance . click apply for full job details
Funding: Series C About The Company Since 2017, The Company has grown into a leading digital asset market maker and infrastructure provider. Today, our team of 200+ professionals across 42 nationalities powers trading on 80+ exchanges. Operating across Capital Markets and Asset & Wealth Management divisions, we combine algorithmic trading innovation (pioneering Rust in Web3) with institutional-grade financial services. Backed by our recent Series C, we are actively building the future of digital assets through organic innovation and strategic M&A. Role Overview The Deputy CTO partners with the CTO to lead the day-to-day operations of The Company's global engineering organization. You will hold near-executive authority over engineering delivery, operational resilience, organizational health, and budget across all divisions. By connecting business strategy to world-class technical execution, you will ensure our high-frequency trading and asset management platforms scale reliably, freeing the CTO to focus on long-range AI transformation and external representation. What Success Looks Like (12-18 Months) Operational Excellence: A unified engineering cadence (OKRs, KPIs, delivery flow) is consistently adopted across divisions, enabling VPs to operate with high autonomy. Platform Modernization: The multi-year trading platform consolidation transitions successfully from design to MVP with clear improvements in latency and deployment velocity. Data Governance: A centralized, group-level data capability is live with a published catalog and cross-divisional SLAs. Regulatory & Cost Control: Engineering consistently hits all MiCA, DORA, and SOC 2 milestones while managing cloud and vendor spend against clear business-unit baselines. Key Responsibilities Engineering Delivery & Cadence: Run day-to-day global engineering operations. Own OKRs, monthly business reviews, and delivery pipelines. Deputize for the CTO with the Board, ExCo, and external partners. Platform Consolidation & Data Strategy: Lead the multi-year unification of The Company's trading infrastructure across 80+ venues and 1,400+ markets. Oversee the creation of shared group data pipelines and governance. Cybersecurity Execution & Compliance: Own the on-the-ground execution of The Company's security and regulatory commitments (MiCA, DORA, SOC 2). Foster a "controls-by-design" engineering culture while respecting regulated divisional information walls. Talent, Budget & Scale: Manage the global engineering budget, vendor relationships, and M&A engineering integrations. Mentor divisional VPs, refine career frameworks, and scale the team across Europe and the US. Core Competencies Scale Operational Leadership: Proven ability to design and run engineering operating models (metrics, governance, delivery) for global teams. Technical Depth & Decision-Making: Comfortable challenging senior architects on system design and making decisive, firm-wide trade-offs under constraints. Executive Communication: Exceptional ability to translate complex technical risks, budgets, and timelines into crisp, actionable insights for ExCo and the Board. Regulatory Execution Fluency: Expert at translating high-level security strategies into practical, everyday engineering workflows and compliance outcomes. Key Experiences & Target Background Trading & Crypto Infrastructure: Substantial experience with low-latency distributed systems, algorithmic trading infrastructure, and digital assets (CEX/DEX market structure, custody, on-chain settlement). Familiarity with Rust is a strong plus. Multi-Division Scale & Consolidation: Proven track record running global engineering across multiple business lines, including executing large-scale platform consolidations and managing shared data/infra functions. Regulated Environments: Experience operating within strict regulatory frameworks (MiCA, DORA, SOC 2) and managing engineering across compliance-driven information walls. Operational Profile: Prior experience as a trusted senior deputy or operational partner to a technical founder or CTO, taking true ownership of execution while strategy is held by the principal. Growth & M&A Integration: Experience scaling engineering organizations through rapid maturity phases and integrating acquired technical teams.
Sep 15, 2026
Full time
Funding: Series C About The Company Since 2017, The Company has grown into a leading digital asset market maker and infrastructure provider. Today, our team of 200+ professionals across 42 nationalities powers trading on 80+ exchanges. Operating across Capital Markets and Asset & Wealth Management divisions, we combine algorithmic trading innovation (pioneering Rust in Web3) with institutional-grade financial services. Backed by our recent Series C, we are actively building the future of digital assets through organic innovation and strategic M&A. Role Overview The Deputy CTO partners with the CTO to lead the day-to-day operations of The Company's global engineering organization. You will hold near-executive authority over engineering delivery, operational resilience, organizational health, and budget across all divisions. By connecting business strategy to world-class technical execution, you will ensure our high-frequency trading and asset management platforms scale reliably, freeing the CTO to focus on long-range AI transformation and external representation. What Success Looks Like (12-18 Months) Operational Excellence: A unified engineering cadence (OKRs, KPIs, delivery flow) is consistently adopted across divisions, enabling VPs to operate with high autonomy. Platform Modernization: The multi-year trading platform consolidation transitions successfully from design to MVP with clear improvements in latency and deployment velocity. Data Governance: A centralized, group-level data capability is live with a published catalog and cross-divisional SLAs. Regulatory & Cost Control: Engineering consistently hits all MiCA, DORA, and SOC 2 milestones while managing cloud and vendor spend against clear business-unit baselines. Key Responsibilities Engineering Delivery & Cadence: Run day-to-day global engineering operations. Own OKRs, monthly business reviews, and delivery pipelines. Deputize for the CTO with the Board, ExCo, and external partners. Platform Consolidation & Data Strategy: Lead the multi-year unification of The Company's trading infrastructure across 80+ venues and 1,400+ markets. Oversee the creation of shared group data pipelines and governance. Cybersecurity Execution & Compliance: Own the on-the-ground execution of The Company's security and regulatory commitments (MiCA, DORA, SOC 2). Foster a "controls-by-design" engineering culture while respecting regulated divisional information walls. Talent, Budget & Scale: Manage the global engineering budget, vendor relationships, and M&A engineering integrations. Mentor divisional VPs, refine career frameworks, and scale the team across Europe and the US. Core Competencies Scale Operational Leadership: Proven ability to design and run engineering operating models (metrics, governance, delivery) for global teams. Technical Depth & Decision-Making: Comfortable challenging senior architects on system design and making decisive, firm-wide trade-offs under constraints. Executive Communication: Exceptional ability to translate complex technical risks, budgets, and timelines into crisp, actionable insights for ExCo and the Board. Regulatory Execution Fluency: Expert at translating high-level security strategies into practical, everyday engineering workflows and compliance outcomes. Key Experiences & Target Background Trading & Crypto Infrastructure: Substantial experience with low-latency distributed systems, algorithmic trading infrastructure, and digital assets (CEX/DEX market structure, custody, on-chain settlement). Familiarity with Rust is a strong plus. Multi-Division Scale & Consolidation: Proven track record running global engineering across multiple business lines, including executing large-scale platform consolidations and managing shared data/infra functions. Regulated Environments: Experience operating within strict regulatory frameworks (MiCA, DORA, SOC 2) and managing engineering across compliance-driven information walls. Operational Profile: Prior experience as a trusted senior deputy or operational partner to a technical founder or CTO, taking true ownership of execution while strategy is held by the principal. Growth & M&A Integration: Experience scaling engineering organizations through rapid maturity phases and integrating acquired technical teams.
