Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement. What You'll Be Doing Leadership and Team Management Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team Brand Experience Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products Visual and Business Operations Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability Communication and Relationships Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate. What You'll Need Strong people management and leadership skills Strong business acumen and ability to achieve visual and operational excellence Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results Exceptional critical thinking skills and a passion for continually evolving and innovating Strong merchant skills and a history of delivering financial results Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution Key Partners District + Regional Team Store Operations Brand Experience Team Regional Loss Prevention Manager Inventory Control Sales Audit Facilities Special Requirements Ability to regularly work nights and weekends Occasional travel The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Nov 24, 2025
Full time
Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement. What You'll Be Doing Leadership and Team Management Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team Brand Experience Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products Visual and Business Operations Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability Communication and Relationships Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate. What You'll Need Strong people management and leadership skills Strong business acumen and ability to achieve visual and operational excellence Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results Exceptional critical thinking skills and a passion for continually evolving and innovating Strong merchant skills and a history of delivering financial results Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution Key Partners District + Regional Team Store Operations Brand Experience Team Regional Loss Prevention Manager Inventory Control Sales Audit Facilities Special Requirements Ability to regularly work nights and weekends Occasional travel The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary To create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Visual Manager will partner and support the Store Manager and the Assistant Store Manager. They will also have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus. What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Focused visual training workshops and innovative training exercises Consistent and continual feedback and accountability Promoting a sense of ownership and delegation Team involvement and strategic planning Morning and all store staff meetings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Facilitate hiring and recruiting; actively attracting and attaining talent Identify and develop internal talent for succession planning Effectively manage and educate the staff on all accessible training processes that will result in visual standards and execution Develop and enhance the selling culture within the store Process Maintain business awareness and drive sales to achieve and exceed store sales plan and payroll goal Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Maintain a flexible schedule to accommodate business needs Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and determine strategies to maximize sales Partner with SBL / DBL to interpret Home Office visual communication and plan, schedule and execute an impactful visual environment Partner with the District Brand Leader to oversee and manage the roll-out of seasonal concepts, store fixture layout, and visual displays Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to the District Brand Leader Manage placement of new product in accordance to peak business hours What You'll Need Visual experience Have a visual portfolio to submit prior to interview Occasional nights and weekends The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Nov 24, 2025
Full time
Location This position is located at 94 George Street, Edinburgh EH23DF United Kingdom Role Summary To create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Visual Manager will partner and support the Store Manager and the Assistant Store Manager. They will also have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus. What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Focused visual training workshops and innovative training exercises Consistent and continual feedback and accountability Promoting a sense of ownership and delegation Team involvement and strategic planning Morning and all store staff meetings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Facilitate hiring and recruiting; actively attracting and attaining talent Identify and develop internal talent for succession planning Effectively manage and educate the staff on all accessible training processes that will result in visual standards and execution Develop and enhance the selling culture within the store Process Maintain business awareness and drive sales to achieve and exceed store sales plan and payroll goal Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Maintain a flexible schedule to accommodate business needs Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and determine strategies to maximize sales Partner with SBL / DBL to interpret Home Office visual communication and plan, schedule and execute an impactful visual environment Partner with the District Brand Leader to oversee and manage the roll-out of seasonal concepts, store fixture layout, and visual displays Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to the District Brand Leader Manage placement of new product in accordance to peak business hours What You'll Need Visual experience Have a visual portfolio to submit prior to interview Occasional nights and weekends The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Location This position is located at 54 George Street, Richmond TW91HJ United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Nov 22, 2025
Full time
Location This position is located at 54 George Street, Richmond TW91HJ United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you'll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day. Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same. Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best. Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly. Are you ready to lead? Take your marks and get ready to apply. Summary Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include Driving a selling culture within your team Consistently raising performance and capability of the team to support developing internal talent Utilising and exploit data to support with operational decisions Implementing a continuous improvement mentality within the team and work in partnership with the wider team. Energising your team to deliver first class customer service within a fast-paced environment Who you are Your skills and experience will include A proven leadership track record and the ability to lead effectively through ambiguity. Being digitally confident. Having an understanding of systems and have the ability to exploit them. Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers. Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace. Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Nov 21, 2025
Full time
Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you'll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day. Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same. Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best. Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly. Are you ready to lead? Take your marks and get ready to apply. Summary Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include Driving a selling culture within your team Consistently raising performance and capability of the team to support developing internal talent Utilising and exploit data to support with operational decisions Implementing a continuous improvement mentality within the team and work in partnership with the wider team. Energising your team to deliver first class customer service within a fast-paced environment Who you are Your skills and experience will include A proven leadership track record and the ability to lead effectively through ambiguity. Being digitally confident. Having an understanding of systems and have the ability to exploit them. Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers. Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace. Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
£37,000 - £41,000 • Here Be Dragons • London About the agency Here Be Dragons is a fiercely independent PR agency built on earned-first ideas, punchy activations and campaigns that make headlines for all the right reasons.They're 15 people strong, based in Shoreditch, and proud to win big brand work without the bloat of a big network agency. 2025 has been a year of impressive accolades - featuring on The Drum's hottest list of independent agencies, nominated for 10 Creative Moment Awards, and shortlisted for 4 categories at The Drum Awards.From launching headline-grabbing brand stunts to delivering fast-turnaround culture-first campaigns, their work spans some of the most talked-about names in FMCG, drinks, entertainment and hospitality. Some of their most celebrated work this year has been for big, nationally loved brands, including Greggs, Charlie Bingham's, Kopparberg and Beavertown Brewery. With a mix of retained accounts and punchy project work, no two weeks look the same - and that's exactly how they like it. Benefits & Culture They're a social bunch, enjoying spending time together outside of work - from cultural days out to team training sessions and after-work drinks. Work-life balance is a top priority, which means they're generally out of the office by 6:01pm on most in-office days. Hybrid working: 3 days in Shoreditch office, 2 days remote 27 days holiday + Christmas closure + Bank Holidays Dragon Club: quarterly perks for living the agency values (FaceGym, Unplugged cabins, annual trip to Spain) Subscription to Calm Self Space therapy credits Breakfast Tuesdays Art Pass Cultural team days out After work drinks Bonus scheme and ad hoc rewards About the role If you are a person looking to make your mark in one of London's most exciting agencies, sick of working on campaigns that feel a bit cringe, or you're tired of feeling that you can't make an impact, this role is for you.You'll bring energy, creativity and efficiency to everything you do, from managing clients to delivering campaigns that earn headlines. You'll be a trusted client handler on a portfolio of 4 accounts, have a voice on the creative direction on projects, and be a nurturing mentor to juniors.Your responsibilities will include: Day-to-day client handling across multiple accounts Helping to deliver PR campaigns that spark earned coverage and cultural chatter Work across a diverse portfolio of award-winning accounts within the drinks, entertainment, FMCG and hospitality space Mentoring juniors and flying the flag when senior leadership isn't in the room Getting your hands dirty; this is not a sit-back-and-delegate role About you You're an existing Senior Account Manager who holds their own with clients. You'll have a nose for media, live on social and know exactly how to wrangle an influencer campaign that gets everybody talking.The ideal candidate: Has 5-6 years' experience in consumer PR Is brilliant at building client trust, team energy and media buzz Is commercially-minded and confident in upselling and spotting new projects Is culturally plugged in and ready to challenge convention when needed Is comfortable running at pace without dropping the ball Leads with curiosity, creativity and calm Sponsorship Sponsorship is not available for this role - you must already have the right to work in the UK to be considered.You can apply by clicking the button below. Please note: This role is being advertised by Latte for Here Be Dragons. All applications will be sent directly to Here Be Dragons for review.
Nov 21, 2025
Full time
£37,000 - £41,000 • Here Be Dragons • London About the agency Here Be Dragons is a fiercely independent PR agency built on earned-first ideas, punchy activations and campaigns that make headlines for all the right reasons.They're 15 people strong, based in Shoreditch, and proud to win big brand work without the bloat of a big network agency. 2025 has been a year of impressive accolades - featuring on The Drum's hottest list of independent agencies, nominated for 10 Creative Moment Awards, and shortlisted for 4 categories at The Drum Awards.From launching headline-grabbing brand stunts to delivering fast-turnaround culture-first campaigns, their work spans some of the most talked-about names in FMCG, drinks, entertainment and hospitality. Some of their most celebrated work this year has been for big, nationally loved brands, including Greggs, Charlie Bingham's, Kopparberg and Beavertown Brewery. With a mix of retained accounts and punchy project work, no two weeks look the same - and that's exactly how they like it. Benefits & Culture They're a social bunch, enjoying spending time together outside of work - from cultural days out to team training sessions and after-work drinks. Work-life balance is a top priority, which means they're generally out of the office by 6:01pm on most in-office days. Hybrid working: 3 days in Shoreditch office, 2 days remote 27 days holiday + Christmas closure + Bank Holidays Dragon Club: quarterly perks for living the agency values (FaceGym, Unplugged cabins, annual trip to Spain) Subscription to Calm Self Space therapy credits Breakfast Tuesdays Art Pass Cultural team days out After work drinks Bonus scheme and ad hoc rewards About the role If you are a person looking to make your mark in one of London's most exciting agencies, sick of working on campaigns that feel a bit cringe, or you're tired of feeling that you can't make an impact, this role is for you.You'll bring energy, creativity and efficiency to everything you do, from managing clients to delivering campaigns that earn headlines. You'll be a trusted client handler on a portfolio of 4 accounts, have a voice on the creative direction on projects, and be a nurturing mentor to juniors.Your responsibilities will include: Day-to-day client handling across multiple accounts Helping to deliver PR campaigns that spark earned coverage and cultural chatter Work across a diverse portfolio of award-winning accounts within the drinks, entertainment, FMCG and hospitality space Mentoring juniors and flying the flag when senior leadership isn't in the room Getting your hands dirty; this is not a sit-back-and-delegate role About you You're an existing Senior Account Manager who holds their own with clients. You'll have a nose for media, live on social and know exactly how to wrangle an influencer campaign that gets everybody talking.The ideal candidate: Has 5-6 years' experience in consumer PR Is brilliant at building client trust, team energy and media buzz Is commercially-minded and confident in upselling and spotting new projects Is culturally plugged in and ready to challenge convention when needed Is comfortable running at pace without dropping the ball Leads with curiosity, creativity and calm Sponsorship Sponsorship is not available for this role - you must already have the right to work in the UK to be considered.You can apply by clicking the button below. Please note: This role is being advertised by Latte for Here Be Dragons. All applications will be sent directly to Here Be Dragons for review.
Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you'll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day. Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same. Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best. Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly. Are you ready to lead? Take your marks and get ready to apply. Summary Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special 20% colleague discount across all M&S products and many of our third party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include Driving a selling culture within your team Consistently raising performance and capability of the team to support developing internal talent Utilising and exploit data to support with operational decisionsli> Implementing a continuous improvement mentality within the team and work in partnership with the wider team. Energising your team to deliver first class customer service within a fast paced environment Who you are Your skills and experience will include A proven leadership track record and the ability to lead effectively through ambiguity. Being digitally confident. Having an understanding of systems and have the ability to exploit them. Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers. Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace. Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Nov 21, 2025
Full time
Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you'll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day. Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same. Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best. Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly. Are you ready to lead? Take your marks and get ready to apply. Summary Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special 20% colleague discount across all M&S products and many of our third party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Your key accountabilities will include Driving a selling culture within your team Consistently raising performance and capability of the team to support developing internal talent Utilising and exploit data to support with operational decisionsli> Implementing a continuous improvement mentality within the team and work in partnership with the wider team. Energising your team to deliver first class customer service within a fast paced environment Who you are Your skills and experience will include A proven leadership track record and the ability to lead effectively through ambiguity. Being digitally confident. Having an understanding of systems and have the ability to exploit them. Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers. Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace. Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Store Manager Foyle St, Londonderry BT48, UK Full-time Company Description About House of Fraser: House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for a dynamic Store Manager to join our team in Londonderry. Job Description The Opportunity Reporting to the Area Manager, you will have a responsibility for your store and team within The Frasers Group. You will achieve this by building a team who will train, coach and progress . You will support business initiatives and ensure these are met with positivity and pace, whilst you control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility with your team to be accountable for the store Key Result Areas and Competencies: 1. Operations: promote all store operations and deliver to expectation on all KPI's Support with the planning of workload to ensure a productive and efficient team Make confident decisions, and delegate to the team effectively Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers Assist with training and coaching the team below to best practice Use business communication tools to monitor completion of tasks and meet deadlines 2. Controls: Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively Plan store schedules in line with store trading patterns and business expectation Assist with compliance for processing of payroll issues and problem-solve effectively Support with store daily structure to ensure the store meets compliance, customer service and security standards Be accountable for controlling wages 3. Sales Understand business and customer expectation and motivate the team to deliver an excellent customer experience Understand product features and benefits and assist with training the team to maximise sales opportunity Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team. Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness Use reports to analyse and support with commerciality of key products to impact sales and profitability Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency 4. Development Assist with identifying internal talent and support performance management processes to drive exceptional performance Support with identifying performance issues and escalate professionally Be self-driven in own personal development take on developmental feedback constructively Understand and promote Frasers Group core values and coach the team to engage with these values 5. Leadership and Management Inspire the team and act as a role model Support with coaching and motivating the team to achieve success Develop relationships with the store team and ensure everyone is working to the same goals Qualifications The requirements 3 years Management experience working in a fast paced, high volume retail environment Background in premium Fashion would be beneficial Ability to positively impact results in sales, payroll and stock loss Proven record of developing talented individuals Must be able to work well under pressure and to strict deadlines Committed to supporting the area manager to achieve the highest store standards and customer service Additional Information The Rewards: Basic salary £41,789.00 Weekly/Monthly & Quarterly Commercial Bonuses Stocktake Bonuses Commission led bonuses across a wide range of products Monthly Group Rewards and Recognition Long Service awards We offer a wide range of Development Courses with National Qualifications 28 Days Holiday 40% Instore Uniform Discount Discounted Gym membership Group Wide 20% Discount across all Frasers Group brands For further information and to submit your application, click APPLY .
Nov 21, 2025
Full time
Store Manager Foyle St, Londonderry BT48, UK Full-time Company Description About House of Fraser: House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for a dynamic Store Manager to join our team in Londonderry. Job Description The Opportunity Reporting to the Area Manager, you will have a responsibility for your store and team within The Frasers Group. You will achieve this by building a team who will train, coach and progress . You will support business initiatives and ensure these are met with positivity and pace, whilst you control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility with your team to be accountable for the store Key Result Areas and Competencies: 1. Operations: promote all store operations and deliver to expectation on all KPI's Support with the planning of workload to ensure a productive and efficient team Make confident decisions, and delegate to the team effectively Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers Assist with training and coaching the team below to best practice Use business communication tools to monitor completion of tasks and meet deadlines 2. Controls: Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively Plan store schedules in line with store trading patterns and business expectation Assist with compliance for processing of payroll issues and problem-solve effectively Support with store daily structure to ensure the store meets compliance, customer service and security standards Be accountable for controlling wages 3. Sales Understand business and customer expectation and motivate the team to deliver an excellent customer experience Understand product features and benefits and assist with training the team to maximise sales opportunity Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team. Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness Use reports to analyse and support with commerciality of key products to impact sales and profitability Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency 4. Development Assist with identifying internal talent and support performance management processes to drive exceptional performance Support with identifying performance issues and escalate professionally Be self-driven in own personal development take on developmental feedback constructively Understand and promote Frasers Group core values and coach the team to engage with these values 5. Leadership and Management Inspire the team and act as a role model Support with coaching and motivating the team to achieve success Develop relationships with the store team and ensure everyone is working to the same goals Qualifications The requirements 3 years Management experience working in a fast paced, high volume retail environment Background in premium Fashion would be beneficial Ability to positively impact results in sales, payroll and stock loss Proven record of developing talented individuals Must be able to work well under pressure and to strict deadlines Committed to supporting the area manager to achieve the highest store standards and customer service Additional Information The Rewards: Basic salary £41,789.00 Weekly/Monthly & Quarterly Commercial Bonuses Stocktake Bonuses Commission led bonuses across a wide range of products Monthly Group Rewards and Recognition Long Service awards We offer a wide range of Development Courses with National Qualifications 28 Days Holiday 40% Instore Uniform Discount Discounted Gym membership Group Wide 20% Discount across all Frasers Group brands For further information and to submit your application, click APPLY .
South Atlantic BU - Region 0U - Market 06: 8796 E Church St, Hastings, Florida 32145# Availability - Shift/Days Flexible Availability The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: RESTAURANT MANAGER TRAINEE JOB SUMMARY: This position is to prepare the candidate for the Restaurant Manager role. After a designated period of training, the Restaurant Manager Trainee (RMT) may be responsible for managing the day-to-day operations of a designated Company operated Restaurant for a period of no longer than 90 days. The RGMT may have partial or full responsibility for the business including people, operations, and financial metrics. This position reports directly to the Restaurant District Manager. RESTAURANT MANAGER TRAINEE EXPECTATIONS : Provides excellent guest service in a fast and friendly manner; coaches and corrects team members as necessary Recruits, interviews, selects, hires, and completes onboarding for all positions Maintains a clean restaurant environment by cleaning and performing general housekeeping duties. Delegates job responsibilities and shift duties and follows up to ensure completion Establishes build to's and maintains the production management system Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations Supervises and coaches team members to follow guidelines for food preparation and production management Ensures team members are properly trained on Brand and Company standards on an ongoing basis Cascades all relevant information and maintains communication board Implements new Brand campaigns and conducts new product training Ensures product quality, food safety, and operational standards are met Monitors and ensures accuracy of all cash, sales, and inventory control records Communicates as required with the district manager Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance Completes reports on all incidents following our 5-minute rule policy Ownership for all financial and operational metrics, resulting in a profitable restaurant Conducts team member check in's and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance Implements progressive discipline to address deficiencies in performance or failure to adhere to Company policies or regulatory requirements. Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win RESTAURANT MANAGER TRAINEE BENEFITS: Medical, Dental, Vision, Term Life and AD&D plans Flexible spending and health savings accounts Short-Term and Long-Term Disability Vacation, Holiday, Personal, and Sick paid time off Matching 401(k) Tuition Reimbursement Stock Purchase Plan Employee Discount Program Discount Meal Benefit Wellness Plan Mobile Phone Benefit (GM) Wait periods may apply RESTAURANT MANAGER TRAINEE QUALIFICATIONS: Minimum of 1-2 years restaurant management experience preferred Proficient in Microsoft Office Suite Valid state Driver's License required Serv Safe Manager certification preferred Open availability required Excellent communication skills Motivates, coaches, and leads team members Acts with integrity; keeps commitments Contagious positive attitude Conflict management skills Exhibits a sense of urgency Leads by example Focuses on achieving results while having fun! Team player who can work well with others or independently Frequently bend, twist at waist, kneel, squat, stand, and walk Occasionally climb and descend ladders Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead Circle K will make reasonable accommodations to known physical or mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship. RESTAURANT MANAGER TRAINEE, RESTAURANT OPERATIONS This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
Nov 21, 2025
Full time
South Atlantic BU - Region 0U - Market 06: 8796 E Church St, Hastings, Florida 32145# Availability - Shift/Days Flexible Availability The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: RESTAURANT MANAGER TRAINEE JOB SUMMARY: This position is to prepare the candidate for the Restaurant Manager role. After a designated period of training, the Restaurant Manager Trainee (RMT) may be responsible for managing the day-to-day operations of a designated Company operated Restaurant for a period of no longer than 90 days. The RGMT may have partial or full responsibility for the business including people, operations, and financial metrics. This position reports directly to the Restaurant District Manager. RESTAURANT MANAGER TRAINEE EXPECTATIONS : Provides excellent guest service in a fast and friendly manner; coaches and corrects team members as necessary Recruits, interviews, selects, hires, and completes onboarding for all positions Maintains a clean restaurant environment by cleaning and performing general housekeeping duties. Delegates job responsibilities and shift duties and follows up to ensure completion Establishes build to's and maintains the production management system Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations Supervises and coaches team members to follow guidelines for food preparation and production management Ensures team members are properly trained on Brand and Company standards on an ongoing basis Cascades all relevant information and maintains communication board Implements new Brand campaigns and conducts new product training Ensures product quality, food safety, and operational standards are met Monitors and ensures accuracy of all cash, sales, and inventory control records Communicates as required with the district manager Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance Completes reports on all incidents following our 5-minute rule policy Ownership for all financial and operational metrics, resulting in a profitable restaurant Conducts team member check in's and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance Implements progressive discipline to address deficiencies in performance or failure to adhere to Company policies or regulatory requirements. Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win RESTAURANT MANAGER TRAINEE BENEFITS: Medical, Dental, Vision, Term Life and AD&D plans Flexible spending and health savings accounts Short-Term and Long-Term Disability Vacation, Holiday, Personal, and Sick paid time off Matching 401(k) Tuition Reimbursement Stock Purchase Plan Employee Discount Program Discount Meal Benefit Wellness Plan Mobile Phone Benefit (GM) Wait periods may apply RESTAURANT MANAGER TRAINEE QUALIFICATIONS: Minimum of 1-2 years restaurant management experience preferred Proficient in Microsoft Office Suite Valid state Driver's License required Serv Safe Manager certification preferred Open availability required Excellent communication skills Motivates, coaches, and leads team members Acts with integrity; keeps commitments Contagious positive attitude Conflict management skills Exhibits a sense of urgency Leads by example Focuses on achieving results while having fun! Team player who can work well with others or independently Frequently bend, twist at waist, kneel, squat, stand, and walk Occasionally climb and descend ladders Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead Circle K will make reasonable accommodations to known physical or mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship. RESTAURANT MANAGER TRAINEE, RESTAURANT OPERATIONS This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
As the Store Manager, you will be an Ambassador of the brand, effectively running the store ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients. You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs Job responsibilities Team Leadership & Engagement Develop Managers to ensure their teams deliver the brand experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans Organise the team in an efficient manner according to business needs and delegate responsibility Translate strategic and business goals into concrete and individual actions and objectives Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions Coach Managers into taking responsibility for the management, development and engagement of their own teams Take part in the recruitment, training, evaluation, motivation and development of the staff. Network with Brand and LVMH colleagues to share best practices. Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours Business & Client Development Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders Champion and develop a customer centric and service mindset in store Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team ) and fostering synergies between categories Build a loyal Clientele, leveraging all clienteling tools from the CRM team Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations Act as a Brand ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR) Be aware of the competitive landscape and market trends In multi-store markets, develop relationships with surrounding Brand Store Managers to optimise business opportunities and Client experience Operations Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L Take accountability alongside Store Support for the health and safety management of the store Supervise loss asset protection and risk management Control stock loss within the boutique budget and implement stock audits effectively Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control Profile Extensive Flagship Boutique management retail experience in the luxury goods sector. Experience in managing VIP client events Excellent communication and relationship building skills Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity A passion for LVMH Fashion and our collections Strong knowledge of fashion, trends and specifically RTW product division Keen interest in culture and art Fluency in a second language (preferred) New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L'Interdit - a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy's legacy continues to move forward in a modern and powerful way. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Nov 21, 2025
Full time
As the Store Manager, you will be an Ambassador of the brand, effectively running the store ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients. You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs Job responsibilities Team Leadership & Engagement Develop Managers to ensure their teams deliver the brand experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans Organise the team in an efficient manner according to business needs and delegate responsibility Translate strategic and business goals into concrete and individual actions and objectives Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions Coach Managers into taking responsibility for the management, development and engagement of their own teams Take part in the recruitment, training, evaluation, motivation and development of the staff. Network with Brand and LVMH colleagues to share best practices. Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours Business & Client Development Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders Champion and develop a customer centric and service mindset in store Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team ) and fostering synergies between categories Build a loyal Clientele, leveraging all clienteling tools from the CRM team Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations Act as a Brand ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR) Be aware of the competitive landscape and market trends In multi-store markets, develop relationships with surrounding Brand Store Managers to optimise business opportunities and Client experience Operations Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L Take accountability alongside Store Support for the health and safety management of the store Supervise loss asset protection and risk management Control stock loss within the boutique budget and implement stock audits effectively Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control Profile Extensive Flagship Boutique management retail experience in the luxury goods sector. Experience in managing VIP client events Excellent communication and relationship building skills Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity A passion for LVMH Fashion and our collections Strong knowledge of fashion, trends and specifically RTW product division Keen interest in culture and art Fluency in a second language (preferred) New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L'Interdit - a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy's legacy continues to move forward in a modern and powerful way. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
About Realty Income Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats index, having increased our dividend for the last 30 consecutive years.You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square.The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.As we accelerate our expansion into the UK and European markets, the company is making significant investments in infrastructure and talent. Moving into new offices at 3 St. James's Square signals the next phase of growth and commitment to the region. You will be joining the UK market leader in asset management, working with the most prestige retail clients. You will be managing a growing portfolio c.$3bn with new assets being added, you will be able to assist with the development of the team and able to build enhanced client relationships and negotiation capabilities across a diverse UK and potential EU portfolio. This environment offers exceptional opportunities for professional development and career advancement as both the company and its portfolio continue to expand. Position Overview: The Director, Asset Management, UK (Director) partners closely with the Head of Asset Management and Value-Add Investment, UK, the broader asset management team, company leadership, and clients (i.e. tenants) to drive asset management strategies and outcomes, including enhancing tenancy, income, occupancy, and green initiatives across Realty Income's industry-leading UK portfolio ( $10B today) that continues to grow quickly. The Director's role is highly communicative and collaborative across multiple touchpoints daily, with departments across Realty Income and with many external clients, advisors, and vendors. The Director drives win-win relationships with our clients, deepening and broadening existing relationships while cultivating new ones. Key Responsibilities: Direct responsibility for delivering returns on a diverse UK portfolio Direct responsibility for managing client relationships, including top 10 clients Co-ordinate the Annual Business Planning Process for assets Coordinate Annual Budgeting and Forecasting Lead major portfolio discussions/deals - including analysis and presentations Drive Client Service Team across multiple clients Direct ESG Initiatives across the portfolio - including EV car charging, solar projects, SMART initiatives, and local community initiatives Carry out lease renewals, rent reviews, lease regears, new lettings (including internal analysis and presentations, negotiating with clients, and working with Legal to transact deals) and keep the Head of AM & VA apprised of such activities Manage monthly leasing meetings with leasing agents, planners, project managers, and property managers Identify additive revenue opportunities through developments and commercialisation opportunities Oversee (inc. managing planners, development / project managers, highways consultants, etc.) developments at our existing sites such as amalgamation works, existing tenant upsize & downsize projects, extensions, new units, drive-thru units Meet regularly with local stakeholders of our assets and foster strong relationships (council representatives, adjacent owners, etc.) Provide support to Value-Add transactions (for new purchases) where detailed business plans are required Visits and meetings with retail clients to develop and enhance relationships, obtain company and real estate information concerning Clients' future plans and needs Validate and reconcile metrics for quarterly reporting requirements Delegate tasks to analysts relating to research, review, analysis, evaluation, and preparation for negotiations and presentations Review analysts' work product and prepared materials (research, analysis, map packages, transaction memos, Client information, etc.). Manage analysts and provide clear direction Identify adjacent ownerships that can be acquired that will enhance the returns of our existing assets and liaise with the Investment Team Organisational Relationships : Interfaces across the organisation and with multiple external stakeholders. Internal contacts: + The Director must maintain productive relationships with numerous internal constituencies, including senior executives, Acquisitions, Asset Management, Capital Markets, Lease Administration, Portfolio Analytics, Predictive Analytics, Legal, Property Management, Research, Strategy, Development, and the Investment Committee. External contacts: + The Director must maintain productive relationships with numerous external constituencies, including real estate brokers, corporate client contacts, and third-party requestors. Candidate Requirements Knowledge, Skills, and Abilities Must have for the role: Extensive relevant real estate asset management experience across the retail warehouse and logistics sectors. 1st class honours Undergraduate degree Significant prior financial responsibility or accountability Experience across the disciplines of leasing, rent review & lease renewals, investment, development, valuation Thorough knowledge of commercial real estate principles; couple with strong technical analysis and IT skillsets including intermediate to advanced excel. Capability to manage people and resources effectively. Strong negotiating skills with the ability to impart salesmanship, be persuasive, and overcome objections. Excellent verbal and written communication skills; including the ability to present proposals, negotiate transactions and convey complex ideas, concepts, and recommendations to senior management. Ability to manage disagreements and point-of-view differences with Clients, Client-hired lease negotiators, Buyers, and other third-party requestors. Aptitude and ability to make effective decisions and present recommendations. Ability to multi-task in a fast-paced business environment and prioritise competing job demands. Ability to manage disagreements and point-of-view differences with Clients, Client-hired lease advisors, Buyers, and other third-party requestors. Strong critical-thinking abilities and innovative approach to the role. Aptitude and ability to make effective decisions and present recommendations. Establish, maintain and grow cooperative working relationships both internally and externally. Ability for occasional business travel required. Our Mission & Values For more than 50 years, Realty Income has been guided by our mission to invest in people and places to deliver dependable monthly dividends that increase over time. We do this by nurturing long-term, meaningful relationships that enable people to achieve a better financial outlook. We understand that when individuals succeed financially, they are able to provide for their families, support local businesses and pursue their greatest ambitions, creating a lasting positive impact on communities.Realty Income is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage
Nov 20, 2025
Full time
About Realty Income Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats index, having increased our dividend for the last 30 consecutive years.You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square.The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.As we accelerate our expansion into the UK and European markets, the company is making significant investments in infrastructure and talent. Moving into new offices at 3 St. James's Square signals the next phase of growth and commitment to the region. You will be joining the UK market leader in asset management, working with the most prestige retail clients. You will be managing a growing portfolio c.$3bn with new assets being added, you will be able to assist with the development of the team and able to build enhanced client relationships and negotiation capabilities across a diverse UK and potential EU portfolio. This environment offers exceptional opportunities for professional development and career advancement as both the company and its portfolio continue to expand. Position Overview: The Director, Asset Management, UK (Director) partners closely with the Head of Asset Management and Value-Add Investment, UK, the broader asset management team, company leadership, and clients (i.e. tenants) to drive asset management strategies and outcomes, including enhancing tenancy, income, occupancy, and green initiatives across Realty Income's industry-leading UK portfolio ( $10B today) that continues to grow quickly. The Director's role is highly communicative and collaborative across multiple touchpoints daily, with departments across Realty Income and with many external clients, advisors, and vendors. The Director drives win-win relationships with our clients, deepening and broadening existing relationships while cultivating new ones. Key Responsibilities: Direct responsibility for delivering returns on a diverse UK portfolio Direct responsibility for managing client relationships, including top 10 clients Co-ordinate the Annual Business Planning Process for assets Coordinate Annual Budgeting and Forecasting Lead major portfolio discussions/deals - including analysis and presentations Drive Client Service Team across multiple clients Direct ESG Initiatives across the portfolio - including EV car charging, solar projects, SMART initiatives, and local community initiatives Carry out lease renewals, rent reviews, lease regears, new lettings (including internal analysis and presentations, negotiating with clients, and working with Legal to transact deals) and keep the Head of AM & VA apprised of such activities Manage monthly leasing meetings with leasing agents, planners, project managers, and property managers Identify additive revenue opportunities through developments and commercialisation opportunities Oversee (inc. managing planners, development / project managers, highways consultants, etc.) developments at our existing sites such as amalgamation works, existing tenant upsize & downsize projects, extensions, new units, drive-thru units Meet regularly with local stakeholders of our assets and foster strong relationships (council representatives, adjacent owners, etc.) Provide support to Value-Add transactions (for new purchases) where detailed business plans are required Visits and meetings with retail clients to develop and enhance relationships, obtain company and real estate information concerning Clients' future plans and needs Validate and reconcile metrics for quarterly reporting requirements Delegate tasks to analysts relating to research, review, analysis, evaluation, and preparation for negotiations and presentations Review analysts' work product and prepared materials (research, analysis, map packages, transaction memos, Client information, etc.). Manage analysts and provide clear direction Identify adjacent ownerships that can be acquired that will enhance the returns of our existing assets and liaise with the Investment Team Organisational Relationships : Interfaces across the organisation and with multiple external stakeholders. Internal contacts: + The Director must maintain productive relationships with numerous internal constituencies, including senior executives, Acquisitions, Asset Management, Capital Markets, Lease Administration, Portfolio Analytics, Predictive Analytics, Legal, Property Management, Research, Strategy, Development, and the Investment Committee. External contacts: + The Director must maintain productive relationships with numerous external constituencies, including real estate brokers, corporate client contacts, and third-party requestors. Candidate Requirements Knowledge, Skills, and Abilities Must have for the role: Extensive relevant real estate asset management experience across the retail warehouse and logistics sectors. 1st class honours Undergraduate degree Significant prior financial responsibility or accountability Experience across the disciplines of leasing, rent review & lease renewals, investment, development, valuation Thorough knowledge of commercial real estate principles; couple with strong technical analysis and IT skillsets including intermediate to advanced excel. Capability to manage people and resources effectively. Strong negotiating skills with the ability to impart salesmanship, be persuasive, and overcome objections. Excellent verbal and written communication skills; including the ability to present proposals, negotiate transactions and convey complex ideas, concepts, and recommendations to senior management. Ability to manage disagreements and point-of-view differences with Clients, Client-hired lease negotiators, Buyers, and other third-party requestors. Aptitude and ability to make effective decisions and present recommendations. Ability to multi-task in a fast-paced business environment and prioritise competing job demands. Ability to manage disagreements and point-of-view differences with Clients, Client-hired lease advisors, Buyers, and other third-party requestors. Strong critical-thinking abilities and innovative approach to the role. Aptitude and ability to make effective decisions and present recommendations. Establish, maintain and grow cooperative working relationships both internally and externally. Ability for occasional business travel required. Our Mission & Values For more than 50 years, Realty Income has been guided by our mission to invest in people and places to deliver dependable monthly dividends that increase over time. We do this by nurturing long-term, meaningful relationships that enable people to achieve a better financial outlook. We understand that when individuals succeed financially, they are able to provide for their families, support local businesses and pursue their greatest ambitions, creating a lasting positive impact on communities.Realty Income is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage
Business:emap Brands: Industry sectors include Retail, Motor, Duty Free, Finance, UK Packaging, Audio Visual, Electronics and Real Estate and more Base Location:Croydon, London Employment Type:Full-time, Permanent/Hybrid Salary: £28,000 - £32,000 DOE + 25% Bonus About the Company and the Brands: A business-to-business (B2B) media company with a focused portfolio of market-leading events and brands. Across the company, we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid for conferences, awards, subscriptions, digital insight and bespoke marketing solutions. emap's Emerald division in Croydon consists of exciting B2B brands with over 24 events annually highlighting several business sectors including: Retail Industry Awards - are widely regarded as 'The Oscars' of the grocery retail sector Duty Free Frontier - the Frontier Awards shine a spotlight on the outstanding accomplishments of the travel retails industry. Quality Food Awards - are the longest-running, most prestigious food awards in the UK Motor Trader Industry Awards - are recognised as the Oscars of the motor industry in celebrating excellence across motor retailing. Money Marketing Interactive - a unique annual event that focus on providing our IFA audience, with the ideas and tools needed to make planning business even more successful. UK Packaging Awards - where innovation meets excellence in the heart of the packaging industry. Audio Visual Awards - for integrators and consultants working on both global and local projects, through to AV and IT end-users from all markets. Elektra Awards - provide a prime platform to recognise achievements of those in the electronics industry. Real Estate - the portfolio includes Property Week the leading media title with events which are highlighting the residential, commercial and student housing sectors. Overall Purpose of the Role: The Delegate Sales Manager will play a critical role in driving delegate sales and securing award nominations, table bookings, and conference ticket sales across our portfolio of commercial events. The Delegate Manager will be responsible for managing sales efforts across multiple events simultaneously, ensuring each achieves its revenue and attendance targets. This position will involve managing relationships with external sales teams, monitoring their sales efforts, and driving performance through data from Evessio. Working closely with the event managers, marketing and conference content teams. The role requires a consultative approach to build strong client relationships, hit revenue targets, and contribute to the success of our events. Key Responsibilities: Drive delegate sales for conferences and events through proactive outreach, relationship management, and targeted campaigns. Ensure sales targets are consistently met or exceeded across multiple events and brands. Collaborate with marketing and operations teams to drive award submissions and table bookings. Engage past attendees and new prospects to secure their participation. Prepare detailed weekly, monthly, and periodic reports to showcase YoY event sales performance and pipeline status. Log communication, track opportunities, and maintain an up-to-date database. Identify and develop new business leads to expand the client base and secure new accounts. Research the market and understand trends to inform sales strategy. Build and maintain strong relationships with key decision-makers and industry stakeholders. Provide exceptional customer service to ensure repeat business and long-term client loyalty. Work with brand sponsorship teams to align on sales strategy and leverage shared client networks. Collaborate with the marketing team to ensure campaigns are optimised for delegate and award sales, as well as the event operations and conference content teams. Attend events as needed to meet clients, network, and represent the brand professionally. Skills and Experience: Essential: Able to demonstrate B2B sales experience, ideally in events, conferences, or media. Proven ability to meet and exceed revenue targets. Intermediate Microsoft Office skills. Strong understanding of sales pipelines and reporting metrics. Excellent written and verbal communication skills. Desirable: Experience managing or coordinating external sales teams. Familiarity with platforms like Evessio or similar event management tools. Background in awards, event sponsorship, or conference sales. Core Competencies: Fluency in English is essential for this role, other languages are beneficial. Quick to gain understanding of new market sectors and brand position. Ability to build, nurture and maintain client relationships, providing exceptional customer service. Excellent organisation, time management skills. Ability to work on multiple projects simultaneously with competing deadlines. Ability to report on performance, event sales outreach and pipeline. Strong commercial acumen and a consultative sales approach. Personal Attributes: Target-driven, money-motivated individual with a positive can-do attitude. Confident, enthusiastic, and charismatic, with the natural ability to build rapport both on the phone and face to face. An active team player with a competitive edge. Articulate and polite telephone manner. Self-motivated and professional demeanor. Innovative and creative, confident in communicating ideas. Adaptable and flexible to change. Results driven. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees' career development, we have designed specialised programs, as well as other stand alone role specific and generic courses, under the emap academy. Benefits:emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. 25 days of annual leave, with the option to buy or sell additional days. One additional day of annual leave per year- Celebration Day. Health plan Life assurance Private virtual GP access Seasonal flu jabs available at the office. Continuous learning & development opportunities. In-house Excellence Awards and other innovation projects. Cycle-to-work scheme Discounted gym memberships Retail discount vouchers Rail season ticket loans Pension scheme One paid volunteer day per year Annual Summer & Winter Celebrations Work from home during August Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply:Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application.
Nov 17, 2025
Full time
Business:emap Brands: Industry sectors include Retail, Motor, Duty Free, Finance, UK Packaging, Audio Visual, Electronics and Real Estate and more Base Location:Croydon, London Employment Type:Full-time, Permanent/Hybrid Salary: £28,000 - £32,000 DOE + 25% Bonus About the Company and the Brands: A business-to-business (B2B) media company with a focused portfolio of market-leading events and brands. Across the company, we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid for conferences, awards, subscriptions, digital insight and bespoke marketing solutions. emap's Emerald division in Croydon consists of exciting B2B brands with over 24 events annually highlighting several business sectors including: Retail Industry Awards - are widely regarded as 'The Oscars' of the grocery retail sector Duty Free Frontier - the Frontier Awards shine a spotlight on the outstanding accomplishments of the travel retails industry. Quality Food Awards - are the longest-running, most prestigious food awards in the UK Motor Trader Industry Awards - are recognised as the Oscars of the motor industry in celebrating excellence across motor retailing. Money Marketing Interactive - a unique annual event that focus on providing our IFA audience, with the ideas and tools needed to make planning business even more successful. UK Packaging Awards - where innovation meets excellence in the heart of the packaging industry. Audio Visual Awards - for integrators and consultants working on both global and local projects, through to AV and IT end-users from all markets. Elektra Awards - provide a prime platform to recognise achievements of those in the electronics industry. Real Estate - the portfolio includes Property Week the leading media title with events which are highlighting the residential, commercial and student housing sectors. Overall Purpose of the Role: The Delegate Sales Manager will play a critical role in driving delegate sales and securing award nominations, table bookings, and conference ticket sales across our portfolio of commercial events. The Delegate Manager will be responsible for managing sales efforts across multiple events simultaneously, ensuring each achieves its revenue and attendance targets. This position will involve managing relationships with external sales teams, monitoring their sales efforts, and driving performance through data from Evessio. Working closely with the event managers, marketing and conference content teams. The role requires a consultative approach to build strong client relationships, hit revenue targets, and contribute to the success of our events. Key Responsibilities: Drive delegate sales for conferences and events through proactive outreach, relationship management, and targeted campaigns. Ensure sales targets are consistently met or exceeded across multiple events and brands. Collaborate with marketing and operations teams to drive award submissions and table bookings. Engage past attendees and new prospects to secure their participation. Prepare detailed weekly, monthly, and periodic reports to showcase YoY event sales performance and pipeline status. Log communication, track opportunities, and maintain an up-to-date database. Identify and develop new business leads to expand the client base and secure new accounts. Research the market and understand trends to inform sales strategy. Build and maintain strong relationships with key decision-makers and industry stakeholders. Provide exceptional customer service to ensure repeat business and long-term client loyalty. Work with brand sponsorship teams to align on sales strategy and leverage shared client networks. Collaborate with the marketing team to ensure campaigns are optimised for delegate and award sales, as well as the event operations and conference content teams. Attend events as needed to meet clients, network, and represent the brand professionally. Skills and Experience: Essential: Able to demonstrate B2B sales experience, ideally in events, conferences, or media. Proven ability to meet and exceed revenue targets. Intermediate Microsoft Office skills. Strong understanding of sales pipelines and reporting metrics. Excellent written and verbal communication skills. Desirable: Experience managing or coordinating external sales teams. Familiarity with platforms like Evessio or similar event management tools. Background in awards, event sponsorship, or conference sales. Core Competencies: Fluency in English is essential for this role, other languages are beneficial. Quick to gain understanding of new market sectors and brand position. Ability to build, nurture and maintain client relationships, providing exceptional customer service. Excellent organisation, time management skills. Ability to work on multiple projects simultaneously with competing deadlines. Ability to report on performance, event sales outreach and pipeline. Strong commercial acumen and a consultative sales approach. Personal Attributes: Target-driven, money-motivated individual with a positive can-do attitude. Confident, enthusiastic, and charismatic, with the natural ability to build rapport both on the phone and face to face. An active team player with a competitive edge. Articulate and polite telephone manner. Self-motivated and professional demeanor. Innovative and creative, confident in communicating ideas. Adaptable and flexible to change. Results driven. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees' career development, we have designed specialised programs, as well as other stand alone role specific and generic courses, under the emap academy. Benefits:emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. 25 days of annual leave, with the option to buy or sell additional days. One additional day of annual leave per year- Celebration Day. Health plan Life assurance Private virtual GP access Seasonal flu jabs available at the office. Continuous learning & development opportunities. In-house Excellence Awards and other innovation projects. Cycle-to-work scheme Discounted gym memberships Retail discount vouchers Rail season ticket loans Pension scheme One paid volunteer day per year Annual Summer & Winter Celebrations Work from home during August Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply:Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application.
Assign workloads and delegate responsibilities Handle correspondence related to accounts, sales, and HR Ensure compliance with admin and company policies Manage office activities and resource planning We're looking for: Organised professionals with administrative skills across sectors. To apply, send your CV to: Job Features Job Category administrative Apply For This Job Attach Resume No file chosen Browse Your email address will not be published. Required fields are marked Your Name Your Mail
Nov 12, 2025
Full time
Assign workloads and delegate responsibilities Handle correspondence related to accounts, sales, and HR Ensure compliance with admin and company policies Manage office activities and resource planning We're looking for: Organised professionals with administrative skills across sectors. To apply, send your CV to: Job Features Job Category administrative Apply For This Job Attach Resume No file chosen Browse Your email address will not be published. Required fields are marked Your Name Your Mail
We are Dentsu B2B, one of the biggest and most successful B2B agencies in the world, and further part of the incredible Dentsu parent groups. Since our establishment as a global end-to-end, best-in-class B2B agency, we are growing at a rapid and exciting pace. You will be joining a team of over 1,000 B2B specialists globally, acting as agency of record for some of the biggest and most exciting B2B brands in the world where we provide service across our many practice areas, including Media, Creative, Insights and more. But don't just take our word for it - we've recently won The Drum's Best Large B2B agency award. At DB2B, we are determined to be the best - and we know that only comes from having the best people on our teams. So, as we progress and develop as a company, you will too. Within our fast-growing network, there's plenty of opportunity to develop your skillset through market-leading training schemes, including our proprietary Merkle University courses. You'll be encouraged to be curious, to share new ideas and to be innovative and bold - we believe great ideas should come from everyone in the team. To that end we're also actively engaged in ensuring DEI is at the heart of what we think, say and do. We work as part of the many pillars within our global and local DEI group - and strongly encourage all of our teams to be actively involved here too. In exchange for your contribution to our award-winning company, we make sure you'll find the right work-life balance - mental wellness is incredibly important to us so we ensure everyone takes advantage of their generous holiday allowance as well as several additional Wellness Days each year - additional days off which are enjoyed by everyone within the Dentsu group. We know right now that the ability to work remotely is as important as the ability to come together f2f as a team and agency, so we have enabled each team to build bespoke charters to identify the rhythm and cadence of when it will add value to be in the office collaborating round a table and when it's useful to work from where suits you - all with the goal of driving success for our clients, our teams and our agency in the smartest ways possible. We're really proud of our company values and culture, and we want you to feel fully part of that fantastic community, something we celebrate in our regular company and team socials. The Role The Senior Account Manager (SAM) role is responsible for leading planning across client accounts within their portfolio. Taking a key role in successful delivery of campaigns, they will demonstrate best-in-class media planning across multiple media channels, and great client management. They will likely be managing at least one Account Executive and or Account Manager whom they will help develop and grow the skillset of, whilst also ensuring their own development. The SAM will be used to working at pace across several simultaneous projects either within one account or more likely across multiple accounts. They will have developed their experience across both the brand and demand gen sides of the business and be continually investigating new opportunities, new partners and new tactics to test out for clients. Their desire to ensure fresh thinking is brought to plans will continue to fuel the building of a strong network of contacts with media partners, established and new. Further they will work closely with other channel teams, strategists and external agencies to ensure the smooth delivery, activation, reporting and optimisation of campaigns for clients. The Key Responsibilities Own campaign delivery, from RTB, planning, activation, reporting and optimisation of campaigns for clients Build strong relationships with campaign leads on the client side, and become a trusted source of quality RTBs and plan delivery Build a strong network of media partner relationships - both with key, established media partners and new and upcoming partners to test Manage the stakeholders (internal and external) required for successful delivery of campaign -from other channel teams to analytics teams, to creative agencies, PR agencies etc Build an exciting and dynamic presentation style to help sell in plans and proposals to clients Supporting, training and mentoring of the Account Executives and/or Account Managers they are in charge of, in delivering all campaign planning and implementation Create insightful and action orientated insights based on data analsis to drive recommendations, optimisations and expansion of campaigns with clients Supporting the account leads and/or the wider agency leadership team with projects as required, including new business pitching, presentations, dentsu B2B product development and award entries Immerses self and team in clients' business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows client's products inside out and applies this knowledge to deliver Innovative, ambitious client plans and service The Key Behaviours Takes on challenging projects/problems and creates project plans and processes that get things moving Holds self and others accountable to meeting high standards, does not let deadlines slip, and provides and guidance to ensure standards are met and delivered. Knows who their broader stakeholder group are and ensures they are kept informed appropriately, both internally within the team or across the business and amongst clients. Is willing to check in with the team on projects/tasks being worked on individually and as a team, to encourage collaboration, upskilling and room for feedback from broader stakeholders. Understands client's marketing strategy and objectives, how all the op-cos can help deliver that and is able to represent them to the client Stays calm & helps the team and clients navigate significant change/frustration Finds the right balance of constructive challenge and adaptation when faced with opposition (be that driven by clients, team or leadership) Steps back from current problems to see future implications to avoid risk & benefit from opps Asks the non-obvious questions to get at underlying issues Looks across DB2B & Dentsu to find the right people to deliver against client needs Works with the Client Lead to sets clear direction for the team, focuses them not just on today but on longer-term plans Develops self and people to ensure they can deliver (technical training, client servicing, team leadership) Gives balanced feedback and recognition Sets realistic forecasts and spots opportunities for cross-selling Sees patterns in data, understand what it means and translate into action plans Creates helpful client proposals on a range of topics, not just their own brand / area / expertise Willing to support outside of campaign and day to day requests to help grow and improve team and clients' ways of working. The Key Skills & Experience Ability to own campaign delivery from start to end Manage multiple stakeholders, from internal teams, to external agencies and of course clients Multi-task across several projects/workstreams and likely across multiple accounts Extremely well organised, ensures that deadlines are met, calls and meetings are on time, meeting notes are captured and circulated etc As keen to create development opportunities for the Account Exec(s) they are managing as they are for themselves Takes on challenging projects/problems and creates plans that get things moving Finds the right balance of constructive challenge and adaptation when faced with opposition (be that driven by clients, team or leadership) Is able to manage down and up to balance getting tasks done and bringing in support as needed Delegates appropriately and does not try to do everything themselves Spots potential opportunities for cross-selling Sees patterns in data, understand what it means and translate into action plans Knows who their broader stakeholder group are and ensures they are kept informed Creates helpful client proposals on a range of topics, not just their own brand / area / expertise Understands client's marketing strategy and objectives A few of the benefits You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days) We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years You'll have a hybrid working schedule, with flexible start/end hours Inclusion and Diversity Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures. We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Nov 08, 2025
Full time
We are Dentsu B2B, one of the biggest and most successful B2B agencies in the world, and further part of the incredible Dentsu parent groups. Since our establishment as a global end-to-end, best-in-class B2B agency, we are growing at a rapid and exciting pace. You will be joining a team of over 1,000 B2B specialists globally, acting as agency of record for some of the biggest and most exciting B2B brands in the world where we provide service across our many practice areas, including Media, Creative, Insights and more. But don't just take our word for it - we've recently won The Drum's Best Large B2B agency award. At DB2B, we are determined to be the best - and we know that only comes from having the best people on our teams. So, as we progress and develop as a company, you will too. Within our fast-growing network, there's plenty of opportunity to develop your skillset through market-leading training schemes, including our proprietary Merkle University courses. You'll be encouraged to be curious, to share new ideas and to be innovative and bold - we believe great ideas should come from everyone in the team. To that end we're also actively engaged in ensuring DEI is at the heart of what we think, say and do. We work as part of the many pillars within our global and local DEI group - and strongly encourage all of our teams to be actively involved here too. In exchange for your contribution to our award-winning company, we make sure you'll find the right work-life balance - mental wellness is incredibly important to us so we ensure everyone takes advantage of their generous holiday allowance as well as several additional Wellness Days each year - additional days off which are enjoyed by everyone within the Dentsu group. We know right now that the ability to work remotely is as important as the ability to come together f2f as a team and agency, so we have enabled each team to build bespoke charters to identify the rhythm and cadence of when it will add value to be in the office collaborating round a table and when it's useful to work from where suits you - all with the goal of driving success for our clients, our teams and our agency in the smartest ways possible. We're really proud of our company values and culture, and we want you to feel fully part of that fantastic community, something we celebrate in our regular company and team socials. The Role The Senior Account Manager (SAM) role is responsible for leading planning across client accounts within their portfolio. Taking a key role in successful delivery of campaigns, they will demonstrate best-in-class media planning across multiple media channels, and great client management. They will likely be managing at least one Account Executive and or Account Manager whom they will help develop and grow the skillset of, whilst also ensuring their own development. The SAM will be used to working at pace across several simultaneous projects either within one account or more likely across multiple accounts. They will have developed their experience across both the brand and demand gen sides of the business and be continually investigating new opportunities, new partners and new tactics to test out for clients. Their desire to ensure fresh thinking is brought to plans will continue to fuel the building of a strong network of contacts with media partners, established and new. Further they will work closely with other channel teams, strategists and external agencies to ensure the smooth delivery, activation, reporting and optimisation of campaigns for clients. The Key Responsibilities Own campaign delivery, from RTB, planning, activation, reporting and optimisation of campaigns for clients Build strong relationships with campaign leads on the client side, and become a trusted source of quality RTBs and plan delivery Build a strong network of media partner relationships - both with key, established media partners and new and upcoming partners to test Manage the stakeholders (internal and external) required for successful delivery of campaign -from other channel teams to analytics teams, to creative agencies, PR agencies etc Build an exciting and dynamic presentation style to help sell in plans and proposals to clients Supporting, training and mentoring of the Account Executives and/or Account Managers they are in charge of, in delivering all campaign planning and implementation Create insightful and action orientated insights based on data analsis to drive recommendations, optimisations and expansion of campaigns with clients Supporting the account leads and/or the wider agency leadership team with projects as required, including new business pitching, presentations, dentsu B2B product development and award entries Immerses self and team in clients' business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows client's products inside out and applies this knowledge to deliver Innovative, ambitious client plans and service The Key Behaviours Takes on challenging projects/problems and creates project plans and processes that get things moving Holds self and others accountable to meeting high standards, does not let deadlines slip, and provides and guidance to ensure standards are met and delivered. Knows who their broader stakeholder group are and ensures they are kept informed appropriately, both internally within the team or across the business and amongst clients. Is willing to check in with the team on projects/tasks being worked on individually and as a team, to encourage collaboration, upskilling and room for feedback from broader stakeholders. Understands client's marketing strategy and objectives, how all the op-cos can help deliver that and is able to represent them to the client Stays calm & helps the team and clients navigate significant change/frustration Finds the right balance of constructive challenge and adaptation when faced with opposition (be that driven by clients, team or leadership) Steps back from current problems to see future implications to avoid risk & benefit from opps Asks the non-obvious questions to get at underlying issues Looks across DB2B & Dentsu to find the right people to deliver against client needs Works with the Client Lead to sets clear direction for the team, focuses them not just on today but on longer-term plans Develops self and people to ensure they can deliver (technical training, client servicing, team leadership) Gives balanced feedback and recognition Sets realistic forecasts and spots opportunities for cross-selling Sees patterns in data, understand what it means and translate into action plans Creates helpful client proposals on a range of topics, not just their own brand / area / expertise Willing to support outside of campaign and day to day requests to help grow and improve team and clients' ways of working. The Key Skills & Experience Ability to own campaign delivery from start to end Manage multiple stakeholders, from internal teams, to external agencies and of course clients Multi-task across several projects/workstreams and likely across multiple accounts Extremely well organised, ensures that deadlines are met, calls and meetings are on time, meeting notes are captured and circulated etc As keen to create development opportunities for the Account Exec(s) they are managing as they are for themselves Takes on challenging projects/problems and creates plans that get things moving Finds the right balance of constructive challenge and adaptation when faced with opposition (be that driven by clients, team or leadership) Is able to manage down and up to balance getting tasks done and bringing in support as needed Delegates appropriately and does not try to do everything themselves Spots potential opportunities for cross-selling Sees patterns in data, understand what it means and translate into action plans Knows who their broader stakeholder group are and ensures they are kept informed Creates helpful client proposals on a range of topics, not just their own brand / area / expertise Understands client's marketing strategy and objectives A few of the benefits You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days) We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years You'll have a hybrid working schedule, with flexible start/end hours Inclusion and Diversity Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures. We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Company Great Lakes Insurance SE Location London, United Kingdom Together, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE: As specialty provider of primary insurance services in the UK, Great Lakes London Branch (" GLLB ") is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. Great Lakes Insurance UK Limited (" GLLS "), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world. About the role: Ensuring excellent customer-service to Great Lakes clients and a high-level of data quality when it comes to system maintenance and processing. Good understanding of all of Great Lakes Insurance and Technical Accounting processes and to build relationships between Technical Accounting and their clients (External and Internal). Understanding our delegated authority model here at Great Lakes and providing clients with key support. Focus on the operation task within the RIA UK team. Produce high quality data and provide a high quality service to Internal and External clients, with appropriate escalation where necessary. Key Responsibilities: Handle large datasets and perform Quality Assurance checks for processing of BDX to a high standard. Resolve all queries received from our Delegated Authority clients. Provide support for all internal business units when required. Review and maintain all Technical items on the relevant company ledgers. Contribute to automation ideas for our team to perform to a high level. Adhere to Global processes to achieve effective and efficient ways of working. Support the Quarter End process where necessary . Provide technical support to our delegated authority business managers on all accounting topics . Nimble learning (we think big) - you actively learn by tackling new problems and trying out new solutions, quickly learning from both successes and failures. Collaborates (we lead the 'we') - you work together with others in your team, the department and wider business (where relevant) to meet shared commitments. Optimises work processes (we grow with our clients) - you know the most effective and efficient processes to get things done and are constantly assessing how they can be improved. Resourcefulness (we care and dare) - you find a way to get things done with the best use of the resources available to you, knowing when to ask for support from others, but also offering your support to others where you feel your expertise, knowledge and skills can add value. Communicates effectively (we are clear and authentic) - you communicate clearly and appropriately with your audience. You also share ideas, learn from others and keep stakeholders informed about progress, problems, opportunities and solutions, soliciting feedback along the way. Key Skills & Experience: Good contractual knowledge of Insurance or Re-insurance business. Delegated authority knowledge preferred but not essential. Qualifications and Educational Requirements: Educated to a degree standard or relevant Insurance/Reinsurance experience. Thought Leaders: You will demonstrate inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well. You will treat your colleagues and sales and business partners fairly and with respect. Regulatory & Conduct Requirements: Satisfying all regulatory reporting requirements in collaboration with the reporting function. Ensuring compliance with Munich Re's Code of Conduct and the FCA Conduct Rules . At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Nov 07, 2025
Full time
Company Great Lakes Insurance SE Location London, United Kingdom Together, we engage with everything we have and are, to help humankind act braver and better. About Great Lakes Insurance SE: As specialty provider of primary insurance services in the UK, Great Lakes London Branch (" GLLB ") is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. Great Lakes Insurance UK Limited (" GLLS "), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world. About the role: Ensuring excellent customer-service to Great Lakes clients and a high-level of data quality when it comes to system maintenance and processing. Good understanding of all of Great Lakes Insurance and Technical Accounting processes and to build relationships between Technical Accounting and their clients (External and Internal). Understanding our delegated authority model here at Great Lakes and providing clients with key support. Focus on the operation task within the RIA UK team. Produce high quality data and provide a high quality service to Internal and External clients, with appropriate escalation where necessary. Key Responsibilities: Handle large datasets and perform Quality Assurance checks for processing of BDX to a high standard. Resolve all queries received from our Delegated Authority clients. Provide support for all internal business units when required. Review and maintain all Technical items on the relevant company ledgers. Contribute to automation ideas for our team to perform to a high level. Adhere to Global processes to achieve effective and efficient ways of working. Support the Quarter End process where necessary . Provide technical support to our delegated authority business managers on all accounting topics . Nimble learning (we think big) - you actively learn by tackling new problems and trying out new solutions, quickly learning from both successes and failures. Collaborates (we lead the 'we') - you work together with others in your team, the department and wider business (where relevant) to meet shared commitments. Optimises work processes (we grow with our clients) - you know the most effective and efficient processes to get things done and are constantly assessing how they can be improved. Resourcefulness (we care and dare) - you find a way to get things done with the best use of the resources available to you, knowing when to ask for support from others, but also offering your support to others where you feel your expertise, knowledge and skills can add value. Communicates effectively (we are clear and authentic) - you communicate clearly and appropriately with your audience. You also share ideas, learn from others and keep stakeholders informed about progress, problems, opportunities and solutions, soliciting feedback along the way. Key Skills & Experience: Good contractual knowledge of Insurance or Re-insurance business. Delegated authority knowledge preferred but not essential. Qualifications and Educational Requirements: Educated to a degree standard or relevant Insurance/Reinsurance experience. Thought Leaders: You will demonstrate inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well. You will treat your colleagues and sales and business partners fairly and with respect. Regulatory & Conduct Requirements: Satisfying all regulatory reporting requirements in collaboration with the reporting function. Ensuring compliance with Munich Re's Code of Conduct and the FCA Conduct Rules . At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Unit 27, The Marlands Shopping Centre, Southampton, Hampshire SO14 7SJ Permanent Full-time To effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all MAKE PEOPLE SMILE! Through the product, the prices and the service. Leadership Setting SMART goals for the team, developing staff capability, and role modelling company best practice. Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team. Displays a 'customer comes first' attitude by training and holding the store team accountable for delivering legendary customer service. Drives the implementation of company programs by directly motivating and instructing the store team. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Planning And Execution Monitors and manages store staffing levels to ensure optimal staff development and recruitment. Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards. Business Requirements Providing functional expertise and executing functional responsibilities: Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance. Ensures product & cash security at all times. Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times. Staff Development & Team Building Providing team members with coaching, feedback, and developmental opportunities and building effective teams: Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance Challenges and inspires team members to achieve business results. Ensures team members adhere to legal and operational compliance requirements. Recognises and reinforces individual and team accomplishments. Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected. Summary of Key Experience Progressively responsible retail experience Customer service experience in a retail environment Required Knowledge, Skills and Abilities Ability to communicate clearly and concisely, both orally and in writing Ability to manage store operations independently Ability to manage effectively in a fast paced environment Ability to manage multiple situations simultaneously Ability to manage resources to ensure that established service levels are achieved at all times Interpersonal skills Organization and planning skills Strong operational skills in a customer service environment Strong leadership skills, with the ability to coach and mentor others Ability to plan and prioritize workload Ability to handle confidential and sensitive information Core Competencies Puts the customer first Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience Works well with others Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive Leads courageously Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. Develops continuously Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop team members to achieve their potential. Achieves results Understands what drives overall business success and is accountable to prioritise and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimise their impact.
Nov 07, 2025
Full time
Unit 27, The Marlands Shopping Centre, Southampton, Hampshire SO14 7SJ Permanent Full-time To effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all MAKE PEOPLE SMILE! Through the product, the prices and the service. Leadership Setting SMART goals for the team, developing staff capability, and role modelling company best practice. Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team. Displays a 'customer comes first' attitude by training and holding the store team accountable for delivering legendary customer service. Drives the implementation of company programs by directly motivating and instructing the store team. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Planning And Execution Monitors and manages store staffing levels to ensure optimal staff development and recruitment. Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards. Business Requirements Providing functional expertise and executing functional responsibilities: Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance. Ensures product & cash security at all times. Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times. Staff Development & Team Building Providing team members with coaching, feedback, and developmental opportunities and building effective teams: Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance Challenges and inspires team members to achieve business results. Ensures team members adhere to legal and operational compliance requirements. Recognises and reinforces individual and team accomplishments. Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected. Summary of Key Experience Progressively responsible retail experience Customer service experience in a retail environment Required Knowledge, Skills and Abilities Ability to communicate clearly and concisely, both orally and in writing Ability to manage store operations independently Ability to manage effectively in a fast paced environment Ability to manage multiple situations simultaneously Ability to manage resources to ensure that established service levels are achieved at all times Interpersonal skills Organization and planning skills Strong operational skills in a customer service environment Strong leadership skills, with the ability to coach and mentor others Ability to plan and prioritize workload Ability to handle confidential and sensitive information Core Competencies Puts the customer first Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience Works well with others Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive Leads courageously Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. Develops continuously Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop team members to achieve their potential. Achieves results Understands what drives overall business success and is accountable to prioritise and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimise their impact.
Job Title: Personal Banker Location: Manchester (Fully Office Based) Salary: 25,500 per annum Contract: Permanent About the Role We are seeking a motivated and customer-focused Personal Banker to join our Manchester branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.
Nov 06, 2025
Full time
Job Title: Personal Banker Location: Manchester (Fully Office Based) Salary: 25,500 per annum Contract: Permanent About the Role We are seeking a motivated and customer-focused Personal Banker to join our Manchester branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.
DA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they deliver good customer outcomes through the new customer outcome monitoring framework. Delegated authority Customer Support Specialist duties include; Work closely with the Manager to support the implementation of the Customer Outcomes Monitoring Framework, which will include organising a schedule of reviews of communications and services for products withinthe consumer duty scope Evaluate that vulnerable customers are identified within the customer journey and that the outsourced service providers are supporting those customers appropriately Conducting customer support, understanding assessments across the customer journey, and implementing improvement plans Undertake customer journey reviews, website reviews, and high frequency testing of sales journeys, for service quality and make recommendations to remove friction from customer journeys to enhance service quality. Evaluate communications (written and verbal) against defined standards, providing feedback and recommendations. Regularly test and sample customer communications for customer understanding, clarity, fairness, and compliance through high-frequency reviews. Test customer understanding of key documents to include Terms and Conditions and Policy wordings Support thematic and case-based reviews, escalating issues where required, including retrospective review for customer harms following regulatory interactions or as appropriate Experience required for the Delegated Authority Customer Support Specialist Working within an insurance setting and ideally within delegated authority is desirable Understanding of Consumer duty, Vulnerable Customers and Product governance regulation Able to work independently, organised and can prioritise workload Benefits include; Hybrid working 2 days in office On-site lunches and a newly refurbished office 25 days holiday + bank holidays Family-forward business with market-leading parental benefits 10% Pension Contributions Private Medical Insurance To Apply, please contact Chelsey Saxon on (phone number removed) or apply now to be considered. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Nov 05, 2025
Full time
DA Customer Support Specialist London Insurance Delegated Authority Customer Support Specialist is required to join a well known insurance business on a permanent basis which is part of a wider global reinsurance group. You will be joining a newly formed team within the business, responsible for assessing outsourced service providers and ensuring they deliver good customer outcomes through the new customer outcome monitoring framework. Delegated authority Customer Support Specialist duties include; Work closely with the Manager to support the implementation of the Customer Outcomes Monitoring Framework, which will include organising a schedule of reviews of communications and services for products withinthe consumer duty scope Evaluate that vulnerable customers are identified within the customer journey and that the outsourced service providers are supporting those customers appropriately Conducting customer support, understanding assessments across the customer journey, and implementing improvement plans Undertake customer journey reviews, website reviews, and high frequency testing of sales journeys, for service quality and make recommendations to remove friction from customer journeys to enhance service quality. Evaluate communications (written and verbal) against defined standards, providing feedback and recommendations. Regularly test and sample customer communications for customer understanding, clarity, fairness, and compliance through high-frequency reviews. Test customer understanding of key documents to include Terms and Conditions and Policy wordings Support thematic and case-based reviews, escalating issues where required, including retrospective review for customer harms following regulatory interactions or as appropriate Experience required for the Delegated Authority Customer Support Specialist Working within an insurance setting and ideally within delegated authority is desirable Understanding of Consumer duty, Vulnerable Customers and Product governance regulation Able to work independently, organised and can prioritise workload Benefits include; Hybrid working 2 days in office On-site lunches and a newly refurbished office 25 days holiday + bank holidays Family-forward business with market-leading parental benefits 10% Pension Contributions Private Medical Insurance To Apply, please contact Chelsey Saxon on (phone number removed) or apply now to be considered. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Delegated Authority Customer Oversight & Support Manager Insurance London 70,000 - 80,000 Depending on experience Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis. This is a great opportunity for collaboration with Risk & Compliance, DA partners, and internal stakeholders to identify risks, improve service quality, and report findings to senior governance forums, shaping the customer outcome monitoring framework. About the Delegated Authority Customer Oversight and Support Manager; You will be responsible for designing, embedding, and delivering a customer outcome monitoring framework, ensuring delegated arrangements comply with consumer duty regulations to deliver fair customer outcomes You will be conducting customer support assessments across the delegated life cycle whilst executing improvement plans Ensuring delegated arrangements meet Consumer Duty standards and regulatory expectations Apply risk-based oversight to partners and outsourced providers. Conduct reviews of customer journeys and sales processes to assess customer understanding Lead thematic reviews, case-based reviews, and assessments to identify non-standard outcomes Contribute to reports and governance forums, present to the board and committees where required Experience required for the Delegated Authority Customer Oversight and Support Manager; Good understanding of primary insurance products and services Experience within a delegated authority setting is highly desirable In depth understanding of Consumer Duty, Vulnerable Customers & Product Governance regulation. Strong communication skills required at a Senior Level with the ability to lead change, manage expectations and delegate as required Senior stakeholder management, report writing and presenting. Compliance experience with the Insurance Distribution Directive Benefits include; Hybrid working 2 days in office On-site lunches and a newly refurbished office 25 days holiday + bank holidays Family-forward business with market-leading parental benefits 10% Pension Contributions Private Medical Insurance Apply Now or contact Chelsey Saxon for a confidential discussion. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Nov 05, 2025
Full time
Delegated Authority Customer Oversight & Support Manager Insurance London 70,000 - 80,000 Depending on experience Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis. This is a great opportunity for collaboration with Risk & Compliance, DA partners, and internal stakeholders to identify risks, improve service quality, and report findings to senior governance forums, shaping the customer outcome monitoring framework. About the Delegated Authority Customer Oversight and Support Manager; You will be responsible for designing, embedding, and delivering a customer outcome monitoring framework, ensuring delegated arrangements comply with consumer duty regulations to deliver fair customer outcomes You will be conducting customer support assessments across the delegated life cycle whilst executing improvement plans Ensuring delegated arrangements meet Consumer Duty standards and regulatory expectations Apply risk-based oversight to partners and outsourced providers. Conduct reviews of customer journeys and sales processes to assess customer understanding Lead thematic reviews, case-based reviews, and assessments to identify non-standard outcomes Contribute to reports and governance forums, present to the board and committees where required Experience required for the Delegated Authority Customer Oversight and Support Manager; Good understanding of primary insurance products and services Experience within a delegated authority setting is highly desirable In depth understanding of Consumer Duty, Vulnerable Customers & Product Governance regulation. Strong communication skills required at a Senior Level with the ability to lead change, manage expectations and delegate as required Senior stakeholder management, report writing and presenting. Compliance experience with the Insurance Distribution Directive Benefits include; Hybrid working 2 days in office On-site lunches and a newly refurbished office 25 days holiday + bank holidays Family-forward business with market-leading parental benefits 10% Pension Contributions Private Medical Insurance Apply Now or contact Chelsey Saxon for a confidential discussion. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Why join Stryker? We are seeking experienced and capable people to join our sales teams who will be focused on driving new business opportunities in competitive accounts. Our Trauma team are looking to hire a Territory Sales Manager to cover the Peninsula region including Exeter, Plymouth and Devon. This role is an ideal opportunity to join a market leader in the Medical Device sector. A company that is making a difference to patients' lives every day, delivering innovative products and technology to change people's lives. In this role you will represent Stryker's Trauma Portfolio as a leader in our industry and the marketplace by building and maintaining strong business relationships with key surgeons and HCP's. You will need to be capable of managing a high-volume activity, drive market growth in line with expectations and implement cross divisional strategy to capture new business growth. Who we want: Challengers. People who seek out the hard projects and work to find just the right solutions. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Charismatic networkers. Relationship savvy people who intentionally make connections with both internal partners and external contacts. Strategic closers. Salespeople who close profitable business and consistently exceed their performance objectives. Game Changers. Persistent salespeople who will stop at nothing to live out Stryker's mission to make healthcare better. Customer Oriented achievers. Representatives with an unparalleled work ethic and customer focused attitude who bring value to their performance objectives. Responsibilities: Outperform the market - take over and gain market share for all Stryker Trauma products in the territory and in doing so exceed quarterly sales targets. Maximise current Trauma business - meet all existing customers within the first month and create an immediate impact plan to meet challenges and exploit opportunities. Become a product expert - demonstrate full Stryker Trauma product knowledge by passing the Initial Academy training exam within the first month. Portray further development of portfolio knowledge by graduating from a level 301 Academy course within 18 months. Lead in theatre surgical procedures - spend quality time in theatre with customers, and deliver staff training on a continuous basis, as the business requires. Independently assist surgeons in theatre within the first 3 months. Research, develop and execute territory specific business plans - create a working document, aligned to corporate strategic aims, with clear, measurable outcomes. Demonstrate continuous development - have an agreed Personal Development plan, play a leading role in it and consistently meet and exceed quarterly and annual sales budgets. Lead development and Implementation of Stryker Cross Franchise & KAM Strategy - liaise and collaborate with other Stryker colleagues in your accounts to optimise "One Stryker" opportunities and customer relationships. Establish customer educational requirements at a local and national level, publicise and promote educational calendar and recruit delegates. Attend and assist in the delivery of high quality events. What you need Successful sales experience within the Medical Device industry. A good knowledge of the territory with strong existing relationships. Orthopaedic and specifically Trauma experience would be desirable but not essential. Commercial acumen, an appreciation of budgetary and cost issues surrounding theatres and surgical procedures. Strong presentation skills with modern presentation media. Workshop/demonstration skills/training skills. Good working knowledge of anatomy and physiology. Have an ability to build rapport and understand the importance of relationships in selling. Ability to work in a collaborative manner both with colleagues and customers. Ability to prioritise objectives, respond quickly to changing needs and be readily available at short notice and involve travel. Actively seeks continuous improvement and the ability to identify personal development needs. Meticulous and conscientious individual. A full, valid UK drivers license. What do we offer in return? We grow talent; we give you the opportunity to develop your career based on your strengths. Stryker is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer. We recognize achievement; we believe in rewarding our employees with competitive salaries and benefits packages and you will be rewarded additionally for over achievement. You will be provided with a comprehensive induction and on boarding programme, including full product training and will receive ongoing coaching and personal development. Who are we? Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at .
Oct 31, 2025
Full time
Why join Stryker? We are seeking experienced and capable people to join our sales teams who will be focused on driving new business opportunities in competitive accounts. Our Trauma team are looking to hire a Territory Sales Manager to cover the Peninsula region including Exeter, Plymouth and Devon. This role is an ideal opportunity to join a market leader in the Medical Device sector. A company that is making a difference to patients' lives every day, delivering innovative products and technology to change people's lives. In this role you will represent Stryker's Trauma Portfolio as a leader in our industry and the marketplace by building and maintaining strong business relationships with key surgeons and HCP's. You will need to be capable of managing a high-volume activity, drive market growth in line with expectations and implement cross divisional strategy to capture new business growth. Who we want: Challengers. People who seek out the hard projects and work to find just the right solutions. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Charismatic networkers. Relationship savvy people who intentionally make connections with both internal partners and external contacts. Strategic closers. Salespeople who close profitable business and consistently exceed their performance objectives. Game Changers. Persistent salespeople who will stop at nothing to live out Stryker's mission to make healthcare better. Customer Oriented achievers. Representatives with an unparalleled work ethic and customer focused attitude who bring value to their performance objectives. Responsibilities: Outperform the market - take over and gain market share for all Stryker Trauma products in the territory and in doing so exceed quarterly sales targets. Maximise current Trauma business - meet all existing customers within the first month and create an immediate impact plan to meet challenges and exploit opportunities. Become a product expert - demonstrate full Stryker Trauma product knowledge by passing the Initial Academy training exam within the first month. Portray further development of portfolio knowledge by graduating from a level 301 Academy course within 18 months. Lead in theatre surgical procedures - spend quality time in theatre with customers, and deliver staff training on a continuous basis, as the business requires. Independently assist surgeons in theatre within the first 3 months. Research, develop and execute territory specific business plans - create a working document, aligned to corporate strategic aims, with clear, measurable outcomes. Demonstrate continuous development - have an agreed Personal Development plan, play a leading role in it and consistently meet and exceed quarterly and annual sales budgets. Lead development and Implementation of Stryker Cross Franchise & KAM Strategy - liaise and collaborate with other Stryker colleagues in your accounts to optimise "One Stryker" opportunities and customer relationships. Establish customer educational requirements at a local and national level, publicise and promote educational calendar and recruit delegates. Attend and assist in the delivery of high quality events. What you need Successful sales experience within the Medical Device industry. A good knowledge of the territory with strong existing relationships. Orthopaedic and specifically Trauma experience would be desirable but not essential. Commercial acumen, an appreciation of budgetary and cost issues surrounding theatres and surgical procedures. Strong presentation skills with modern presentation media. Workshop/demonstration skills/training skills. Good working knowledge of anatomy and physiology. Have an ability to build rapport and understand the importance of relationships in selling. Ability to work in a collaborative manner both with colleagues and customers. Ability to prioritise objectives, respond quickly to changing needs and be readily available at short notice and involve travel. Actively seeks continuous improvement and the ability to identify personal development needs. Meticulous and conscientious individual. A full, valid UK drivers license. What do we offer in return? We grow talent; we give you the opportunity to develop your career based on your strengths. Stryker is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer. We recognize achievement; we believe in rewarding our employees with competitive salaries and benefits packages and you will be rewarded additionally for over achievement. You will be provided with a comprehensive induction and on boarding programme, including full product training and will receive ongoing coaching and personal development. Who are we? Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at .
Risk & Compliance Lead Department: InfoSec Employment Type: Full Time Location: London, UK Reporting To: Adam Grimshaw As our Risk & Compliance Lead, you will be at the forefront of building and scaling a best-in-class enterprise risk and compliance function for a forward-thinking SaaS company operating in the digital asset space. You'll own the design, implementation, and continuous improvement of a unified risk and compliance framework - balancing global regulatory expectations, operational resilience, and business agility. You will champion a risk-led, outcomes-focused approach that embeds transparency, accountability, and proactive governance across the business. Your work will empower Elliptic to grow confidently while maintaining trust with regulators, customers, and partners. By enabling teams to make informed, risk-aware decisions, you'll be instrumental in ensuring resilience and integrity sit at the core of everything we do. You'll collaborate closely with technical, commercial, and legal counterparts to ensure operational and regulatory risks are understood and mitigated. Your leadership will be central to maintaining Elliptic's trusted status as a secure, resilient, and responsible partner for financial institutions and technology providers navigating the digital asset ecosystem. Key Responsibilities Strategy and ownership Own Elliptic's Risk and Compliance strategy, frameworks, and annual plan Define risk appetite and tolerances with leadership; translate into KRIs and control objectives Enterprise risk management Maintain risk taxonomy, registers, and assessment cadence across business, product, data, third party, and operational risks Facilitate risk identification with domain owners, evaluate inherent/residual risk, and drive treatment plans Compliance framework (SaaS appropriate) Identify applicable obligations and industry standards for a SaaS provider and maintain a single control framework mapped to them Keep policies and standards current, actionable, and adopted across teams Control assurance and continuous improvement Plan and run a risk based assurance programme to test control design and effectiveness Manage issues, nonconformities, and lifecycle with clear ownership and due dates Operational resilience and incident governance Partner with Platform, SRE, and Security to validate backup, recovery, continuity, and disaster recovery capabilities Chair or contribute to post incident reviews to ensure learnings are captured and risks addressed Third party and product risk Set methodology and thresholds for vendor and product risk, partnering with Procurement, Legal, and Product to embed controls in lifecycle workflows Assurance and audits Coordinate external audits and certifications as needed; ensure our evidence strategy is efficient and reusable Provide executive reporting on risk posture, top risks, trends, and remediation progress Ways of working and culture Enable teams through guidance, training, and practical tooling; make compliance easy and transparent Directly lead the Risk and Compliance Analyst as a supporting role. Delegate analysis, evidence collation, routine testing, and first draft policy updates while retaining ownership of strategy, framework design, risk appetite, and executive reporting. Work closely with Engineering, Platform/SRE, Product, Legal, Procurement, Sales/CS, and Data. Skills, Knowledge & Expertise Proven ownership of an ERMF or equivalent risk programme in a SaaS or technology business Designing and operating a unified control framework mapped to multiple obligations or standards Knowledge of data protection and data governance practices relevant to SaaS Planning and executing risk based assurance and control testing, and managing CAPA to closure Partnering with engineering and product teams to embed quality and compliance controls into their operations Clear, concise written communication and executive risk reporting Strong stakeholder management across technical and non technical teams Experience with ISO 27001, SOC 2, or similar certifications, and familiarity with ISO 9001/22301/14001 as contributing inputs Exposure to model risk governance or validation practices Experience with evidence automation or compliance tooling Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality!
Oct 30, 2025
Full time
Risk & Compliance Lead Department: InfoSec Employment Type: Full Time Location: London, UK Reporting To: Adam Grimshaw As our Risk & Compliance Lead, you will be at the forefront of building and scaling a best-in-class enterprise risk and compliance function for a forward-thinking SaaS company operating in the digital asset space. You'll own the design, implementation, and continuous improvement of a unified risk and compliance framework - balancing global regulatory expectations, operational resilience, and business agility. You will champion a risk-led, outcomes-focused approach that embeds transparency, accountability, and proactive governance across the business. Your work will empower Elliptic to grow confidently while maintaining trust with regulators, customers, and partners. By enabling teams to make informed, risk-aware decisions, you'll be instrumental in ensuring resilience and integrity sit at the core of everything we do. You'll collaborate closely with technical, commercial, and legal counterparts to ensure operational and regulatory risks are understood and mitigated. Your leadership will be central to maintaining Elliptic's trusted status as a secure, resilient, and responsible partner for financial institutions and technology providers navigating the digital asset ecosystem. Key Responsibilities Strategy and ownership Own Elliptic's Risk and Compliance strategy, frameworks, and annual plan Define risk appetite and tolerances with leadership; translate into KRIs and control objectives Enterprise risk management Maintain risk taxonomy, registers, and assessment cadence across business, product, data, third party, and operational risks Facilitate risk identification with domain owners, evaluate inherent/residual risk, and drive treatment plans Compliance framework (SaaS appropriate) Identify applicable obligations and industry standards for a SaaS provider and maintain a single control framework mapped to them Keep policies and standards current, actionable, and adopted across teams Control assurance and continuous improvement Plan and run a risk based assurance programme to test control design and effectiveness Manage issues, nonconformities, and lifecycle with clear ownership and due dates Operational resilience and incident governance Partner with Platform, SRE, and Security to validate backup, recovery, continuity, and disaster recovery capabilities Chair or contribute to post incident reviews to ensure learnings are captured and risks addressed Third party and product risk Set methodology and thresholds for vendor and product risk, partnering with Procurement, Legal, and Product to embed controls in lifecycle workflows Assurance and audits Coordinate external audits and certifications as needed; ensure our evidence strategy is efficient and reusable Provide executive reporting on risk posture, top risks, trends, and remediation progress Ways of working and culture Enable teams through guidance, training, and practical tooling; make compliance easy and transparent Directly lead the Risk and Compliance Analyst as a supporting role. Delegate analysis, evidence collation, routine testing, and first draft policy updates while retaining ownership of strategy, framework design, risk appetite, and executive reporting. Work closely with Engineering, Platform/SRE, Product, Legal, Procurement, Sales/CS, and Data. Skills, Knowledge & Expertise Proven ownership of an ERMF or equivalent risk programme in a SaaS or technology business Designing and operating a unified control framework mapped to multiple obligations or standards Knowledge of data protection and data governance practices relevant to SaaS Planning and executing risk based assurance and control testing, and managing CAPA to closure Partnering with engineering and product teams to embed quality and compliance controls into their operations Clear, concise written communication and executive risk reporting Strong stakeholder management across technical and non technical teams Experience with ISO 27001, SOC 2, or similar certifications, and familiarity with ISO 9001/22301/14001 as contributing inputs Exposure to model risk governance or validation practices Experience with evidence automation or compliance tooling Job Benefits Hybrid working and the option to work from almost anywhere for up to 90 days per year £500 Remote working budget to set up your home office space $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development Holidays: 25 days of annual leave + bank holidays An extra day for your birthday Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave Private Health Insurance - we use Vitality!