We are seeking a talented individual with an interest in finance to intern with our fast growing London client services team. The successful candidate will work on projects that will directly impact Quantifi's Fintech software solutions. Quantifi has developed a culture of excellence and this is the opportunity to work with and learn from senior experienced financial and technology professionals in a collaborative, entrepreneurial, and fast-paced environment. Responsibilities: Client specific development, which includes data interfaces, workflows and custom features Define and execute system test plans to ensure client requirements are met Gathering Client requirements and translating these into development docs, as part of implementation and upgrade projects Optimize Quantifi system for client specific performance Skills and Requirements: Working on undergraduate degree in Computer Science, Engineering or other technical discipline Experience with programming/languages (C#, C++, Python) Self-motivated with ability to work both independently and under direction Excellent interpersonal skills Optional: Knowledge of relational databases and SQL Knowledge of finance and capital markets 0 to 2 years' experience About Quantifi Quantifi is a provider of risk, analytics and trading solutions. Our award-winning suite of integrated pre and post-trade solutions allow market participants to better value, trade and risk manage their exposures and respond more effectively to changing market conditions. Founded in 2002, Quantifi is trusted by the world's most sophisticated financial institutions including five of the six largest global banks, two of the three largest asset managers, leading hedge funds, insurance companies, pension funds and other institutions across 40 countries.
Apr 02, 2026
Full time
We are seeking a talented individual with an interest in finance to intern with our fast growing London client services team. The successful candidate will work on projects that will directly impact Quantifi's Fintech software solutions. Quantifi has developed a culture of excellence and this is the opportunity to work with and learn from senior experienced financial and technology professionals in a collaborative, entrepreneurial, and fast-paced environment. Responsibilities: Client specific development, which includes data interfaces, workflows and custom features Define and execute system test plans to ensure client requirements are met Gathering Client requirements and translating these into development docs, as part of implementation and upgrade projects Optimize Quantifi system for client specific performance Skills and Requirements: Working on undergraduate degree in Computer Science, Engineering or other technical discipline Experience with programming/languages (C#, C++, Python) Self-motivated with ability to work both independently and under direction Excellent interpersonal skills Optional: Knowledge of relational databases and SQL Knowledge of finance and capital markets 0 to 2 years' experience About Quantifi Quantifi is a provider of risk, analytics and trading solutions. Our award-winning suite of integrated pre and post-trade solutions allow market participants to better value, trade and risk manage their exposures and respond more effectively to changing market conditions. Founded in 2002, Quantifi is trusted by the world's most sophisticated financial institutions including five of the six largest global banks, two of the three largest asset managers, leading hedge funds, insurance companies, pension funds and other institutions across 40 countries.
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Apr 02, 2026
Full time
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Apr 02, 2026
Full time
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 02, 2026
Full time
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen. About the team Our Defence team is focused on building and embedding human centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting edge AI to high stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time. About the role As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting edge AI and mission critical naval needs. By blending deep domain expertise with commercial flair, you will secure high stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security. What you'll be doing: Leading the identification and acquisition of high value maritime accounts to establish and scale a new sub business unit within our Defence portfolio. Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations. Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long term partnership opportunities. Developing innovative AI and data driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value. Overseeing the delivery of sophisticated technology projects, ensuring high quality outcomes and maintaining ultimate responsibility for client satisfaction. Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast paced, high growth environment. Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision making. Who we're looking for: You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role. You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high growth tech setting. You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions. You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands on" to ensure the success of a new business area. You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon. You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high performance culture. The Interview Process Talent Team Screen (30 minutes) Introduction to Hiring Manager (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part time hours.
Apr 02, 2026
Full time
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen. About the team Our Defence team is focused on building and embedding human centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting edge AI to high stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time. About the role As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting edge AI and mission critical naval needs. By blending deep domain expertise with commercial flair, you will secure high stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security. What you'll be doing: Leading the identification and acquisition of high value maritime accounts to establish and scale a new sub business unit within our Defence portfolio. Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations. Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long term partnership opportunities. Developing innovative AI and data driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value. Overseeing the delivery of sophisticated technology projects, ensuring high quality outcomes and maintaining ultimate responsibility for client satisfaction. Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast paced, high growth environment. Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision making. Who we're looking for: You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role. You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high growth tech setting. You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions. You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands on" to ensure the success of a new business area. You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon. You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high performance culture. The Interview Process Talent Team Screen (30 minutes) Introduction to Hiring Manager (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part time hours.
Description Project Scheduler Location: This is a Hybrid role. Whiteley, Hampshire Clearance Required: This role will require attainment and maintenance of SC clearance We are seeking an experienced Project Scheduler to take ownership of the Integrated Master Schedule (IMS) for a complex, large-scale programme. This role is critical to providing accurate planning, insight, and assurance across multiple workstreams, ensuring that dependencies, risks, and contractual milestones are clearly understood and effectively managed. The successful candidate will have a strong background in scheduling within complex programmes and be highly skilled in Microsoft Project, with the ability to critically analyse and challenge plans to support confident decision-making. What will I be doing? Develop, maintain, and own the Integrated Master Schedule for the programme. Consolidate schedules from multiple workstreams into a coherent, logically linked master plan. Perform critical path and dependency analysis to identify schedule risks and mitigation options. Review and challenge project plans to ensure realism, robustness, and alignment with contractual milestones. Work closely with Project Managers, PMO, and Programme Leadership to ensure schedule accuracy and integration. Produce schedule-related reporting, analysis, and forecasts for senior stakeholders. Ensure scheduling standards, assumptions, and baseline controls are consistently applied. What does Leidos need from me? Proven experience as a Scheduler or Planning professional on complex programmes or portfolios. Strong understanding of integrated planning, critical path analysis, and schedule assurance. Advanced proficiency in Microsoft Project; experience with integrated master schedules is essential. Ability to analyse and interpret complex plans and provide constructive challenge. Excellent attention to detail and strong organisational skills. Confident communicator, able to engage with stakeholders at all levels of the organisation. Who We Are: Leidos UK & Europe - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £44,700.00-£57,300.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Apr 02, 2026
Full time
Description Project Scheduler Location: This is a Hybrid role. Whiteley, Hampshire Clearance Required: This role will require attainment and maintenance of SC clearance We are seeking an experienced Project Scheduler to take ownership of the Integrated Master Schedule (IMS) for a complex, large-scale programme. This role is critical to providing accurate planning, insight, and assurance across multiple workstreams, ensuring that dependencies, risks, and contractual milestones are clearly understood and effectively managed. The successful candidate will have a strong background in scheduling within complex programmes and be highly skilled in Microsoft Project, with the ability to critically analyse and challenge plans to support confident decision-making. What will I be doing? Develop, maintain, and own the Integrated Master Schedule for the programme. Consolidate schedules from multiple workstreams into a coherent, logically linked master plan. Perform critical path and dependency analysis to identify schedule risks and mitigation options. Review and challenge project plans to ensure realism, robustness, and alignment with contractual milestones. Work closely with Project Managers, PMO, and Programme Leadership to ensure schedule accuracy and integration. Produce schedule-related reporting, analysis, and forecasts for senior stakeholders. Ensure scheduling standards, assumptions, and baseline controls are consistently applied. What does Leidos need from me? Proven experience as a Scheduler or Planning professional on complex programmes or portfolios. Strong understanding of integrated planning, critical path analysis, and schedule assurance. Advanced proficiency in Microsoft Project; experience with integrated master schedules is essential. Ability to analyse and interpret complex plans and provide constructive challenge. Excellent attention to detail and strong organisational skills. Confident communicator, able to engage with stakeholders at all levels of the organisation. Who We Are: Leidos UK & Europe - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £44,700.00-£57,300.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Overview The PepsiCo Ag Science Global Strategy is delivered through a network of globally aligned, strategically located research hubs ("Future Farms") that conduct in field and post harvest potato and oat R&D. These hubs provide integrated research capability - including variety specific agronomy (VSA), local variety assessment (LVA), commercialisation trials, breeding, agritech validation, soil health programmes, pep+ initiatives, and finished product quality assessments - working in partnership with commercial growers across regions. The Crop Technology Coordinator supports the development, testing, and deployment of new crop technologies and trialling innovations across global trialling locations, including Future Farms. Working within the Crop Technology team and partnering closely with Global Trialling Excellence Managers, the role contributes to the integration of new tools, methods, and phenotyping approaches into trialling protocols and field workflows. This role provides hands on experience in evaluating crop technology solutions, assisting with method validation activities, coordinating small scale ring tests, and helping ensure that trialling teams have access to clear, aligned operating procedures and equipment guidance. By supporting the adoption of validated trialling systems and technologies, the Coordinator helps enable high quality, standardised research and data driven decision making across Ag Science trial sites. Responsibilities Support the harmonisation and integration of existing and emerging trialling innovations, equipment, and associated processes across global trialling locations, including Future Farms. Collaborate closely with Global Trialling Excellence Managers to drive equipment, process and analytical standardisation and equivalence across Ag Science research hubs. Contribute to enabling high quality, scaled research by supporting the deployment of standardised trialling equipment, methods, and phenotyping approaches that enhance data led decision making. Assist global field and laboratory testing centres in accessing validated and aligned equipment, ensuring that associated SOPs are clear, current, and consistently applied across sites. Develop and maintain relationships with key stakeholders in the organization related to the adoption and use of global trialing innovations, systems and processes. Support the delivery of technology and process deployment plans, helping track risks and issues, collecting post implementation feedback, and contributing to continuous improvement activities. Work collaboratively with partners across R&D and other functions (e.g., Procurement, Office of Sustainability, GAO) to ensure coordinated implementation of technology and methods. Provide regular and timely project updates to key stakeholders to maintain alignment with business objectives and research needs. Enable high quality research outcomes to support and document delivery against The Global Ag Strategy, AOP and Pep+ goals. Contribute to high quality research outcomes that support delivery against the Global Ag Strategy, AOP, and Pep+ goals. Qualifications BSc/MSc in Agriculture, Crop Science, Agronomy, Plant Science, Agricultural Engineering, or a related field, plus 3 years' experience supporting or managing field research projects in agronomy, ag tech, or sustainable agriculture. Practical experience working with potato crops (ideally in processing/crisping systems); experience with oats and/or corn and exposure to potato storage research are advantageous. Hands on experience with field and post harvest trialling technologies, including equipment operation, calibration, troubleshooting, and development or updating of SOPs. Experience implementing, validating, and standardising new technologies, systems, or analytical processes across multiple sites or teams, including gathering user feedback and contributing to continuous improvement. Ability to build strong cross functional relationships and work effectively within global, matrixed teams across scientific, operational, and business functions. Clear, confident communication skills, with the ability to translate complex scientific concepts for technical and non technical audiences and provide concise progress updates that support decision making and alignment. Strong project coordination capabilities, including tracking actions, identifying risks, supporting mitigation plans, and helping manage implementation activities across regional or global teams. Demonstrated ability to take ownership of defined workstreams, deliver agreed outcomes, and contribute positively to a high performing global team. A proactive, solution focused approach, with strong attention to detail, organisation, and a commitment to operational excellence and innovation adoption.
Apr 02, 2026
Full time
Overview The PepsiCo Ag Science Global Strategy is delivered through a network of globally aligned, strategically located research hubs ("Future Farms") that conduct in field and post harvest potato and oat R&D. These hubs provide integrated research capability - including variety specific agronomy (VSA), local variety assessment (LVA), commercialisation trials, breeding, agritech validation, soil health programmes, pep+ initiatives, and finished product quality assessments - working in partnership with commercial growers across regions. The Crop Technology Coordinator supports the development, testing, and deployment of new crop technologies and trialling innovations across global trialling locations, including Future Farms. Working within the Crop Technology team and partnering closely with Global Trialling Excellence Managers, the role contributes to the integration of new tools, methods, and phenotyping approaches into trialling protocols and field workflows. This role provides hands on experience in evaluating crop technology solutions, assisting with method validation activities, coordinating small scale ring tests, and helping ensure that trialling teams have access to clear, aligned operating procedures and equipment guidance. By supporting the adoption of validated trialling systems and technologies, the Coordinator helps enable high quality, standardised research and data driven decision making across Ag Science trial sites. Responsibilities Support the harmonisation and integration of existing and emerging trialling innovations, equipment, and associated processes across global trialling locations, including Future Farms. Collaborate closely with Global Trialling Excellence Managers to drive equipment, process and analytical standardisation and equivalence across Ag Science research hubs. Contribute to enabling high quality, scaled research by supporting the deployment of standardised trialling equipment, methods, and phenotyping approaches that enhance data led decision making. Assist global field and laboratory testing centres in accessing validated and aligned equipment, ensuring that associated SOPs are clear, current, and consistently applied across sites. Develop and maintain relationships with key stakeholders in the organization related to the adoption and use of global trialing innovations, systems and processes. Support the delivery of technology and process deployment plans, helping track risks and issues, collecting post implementation feedback, and contributing to continuous improvement activities. Work collaboratively with partners across R&D and other functions (e.g., Procurement, Office of Sustainability, GAO) to ensure coordinated implementation of technology and methods. Provide regular and timely project updates to key stakeholders to maintain alignment with business objectives and research needs. Enable high quality research outcomes to support and document delivery against The Global Ag Strategy, AOP and Pep+ goals. Contribute to high quality research outcomes that support delivery against the Global Ag Strategy, AOP, and Pep+ goals. Qualifications BSc/MSc in Agriculture, Crop Science, Agronomy, Plant Science, Agricultural Engineering, or a related field, plus 3 years' experience supporting or managing field research projects in agronomy, ag tech, or sustainable agriculture. Practical experience working with potato crops (ideally in processing/crisping systems); experience with oats and/or corn and exposure to potato storage research are advantageous. Hands on experience with field and post harvest trialling technologies, including equipment operation, calibration, troubleshooting, and development or updating of SOPs. Experience implementing, validating, and standardising new technologies, systems, or analytical processes across multiple sites or teams, including gathering user feedback and contributing to continuous improvement. Ability to build strong cross functional relationships and work effectively within global, matrixed teams across scientific, operational, and business functions. Clear, confident communication skills, with the ability to translate complex scientific concepts for technical and non technical audiences and provide concise progress updates that support decision making and alignment. Strong project coordination capabilities, including tracking actions, identifying risks, supporting mitigation plans, and helping manage implementation activities across regional or global teams. Demonstrated ability to take ownership of defined workstreams, deliver agreed outcomes, and contribute positively to a high performing global team. A proactive, solution focused approach, with strong attention to detail, organisation, and a commitment to operational excellence and innovation adoption.
LOCATION: London CONTRACT: Permanent SALARY: £52,000 per year + 5% Uplift On Salary Upon Successful Completion of Probation Benefits Package If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! ROLE OVERVIEW AND PURPOSE We are currently recruiting for a Health and Safety Manager to join a successful team in the Rail & Transport sector based in London. Our client is a progressive and dynamic company within the FM sector and a leading provider of Strategically Outsourced Services operating across the UK and Ireland. They are recognised experts in first generation outsourcing and provision of outsourced services to quality critical environments and sectors with unique challenges such as Rail, Transport, Corporate Offices, Iconic Buildings, Life Sciences, Retail, Healthcare and Education. The Health and Safety Manager will coordinate, support and advise the business on all aspects of Health and Safety. To establish, manage and monitor standards, processes, communications, training and systems to ensure all Health and Safety responsibilities within the contract are met. KEY RESPONSIBILITIES Ensure a safe working environment and compliance with all Health & Safety legislation and standards Develop, implement, review and communicate Health & Safety policies, procedures and systems Conduct audits, inspections, risk assessments and incident investigations Drive continuous improvement in Health & Safety performance across the business Deliver Health & Safety training, including inductions and IOSH programmes Chair Health & Safety meetings and manage agreed actions Monitor performance, analyse data and provide reports to senior management Support high risk operational environments and industry specific requirements Stay up to date with legislation and communicate changes effectively KEY REQUIREMENTS AND EXPERIENCE Proven experience in a Health & Safety role within a large or complex organisation NEBOSH Certificate (or equivalent) with minimum Tech IOSH membership Strong knowledge of Health & Safety legislation, risk assessments, audits and incident investigations Experience delivering Health & Safety training, including IOSH Managing and Working Safely Ability to work confidently in high risk environments, including depots and stations Experience supporting audits, competency management systems and stakeholder meetings Strong written and verbal communication skills with the ability to influence others Self motivated, well organised and able to prioritise workloads effectively IOSH Training approval, rail experience and Lean/Six Sigma knowledge desirable Comfortable with occasional night working IT literate with strong Microsoft Office skills Full, clean UK driving licence We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Apr 02, 2026
Full time
LOCATION: London CONTRACT: Permanent SALARY: £52,000 per year + 5% Uplift On Salary Upon Successful Completion of Probation Benefits Package If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! ROLE OVERVIEW AND PURPOSE We are currently recruiting for a Health and Safety Manager to join a successful team in the Rail & Transport sector based in London. Our client is a progressive and dynamic company within the FM sector and a leading provider of Strategically Outsourced Services operating across the UK and Ireland. They are recognised experts in first generation outsourcing and provision of outsourced services to quality critical environments and sectors with unique challenges such as Rail, Transport, Corporate Offices, Iconic Buildings, Life Sciences, Retail, Healthcare and Education. The Health and Safety Manager will coordinate, support and advise the business on all aspects of Health and Safety. To establish, manage and monitor standards, processes, communications, training and systems to ensure all Health and Safety responsibilities within the contract are met. KEY RESPONSIBILITIES Ensure a safe working environment and compliance with all Health & Safety legislation and standards Develop, implement, review and communicate Health & Safety policies, procedures and systems Conduct audits, inspections, risk assessments and incident investigations Drive continuous improvement in Health & Safety performance across the business Deliver Health & Safety training, including inductions and IOSH programmes Chair Health & Safety meetings and manage agreed actions Monitor performance, analyse data and provide reports to senior management Support high risk operational environments and industry specific requirements Stay up to date with legislation and communicate changes effectively KEY REQUIREMENTS AND EXPERIENCE Proven experience in a Health & Safety role within a large or complex organisation NEBOSH Certificate (or equivalent) with minimum Tech IOSH membership Strong knowledge of Health & Safety legislation, risk assessments, audits and incident investigations Experience delivering Health & Safety training, including IOSH Managing and Working Safely Ability to work confidently in high risk environments, including depots and stations Experience supporting audits, competency management systems and stakeholder meetings Strong written and verbal communication skills with the ability to influence others Self motivated, well organised and able to prioritise workloads effectively IOSH Training approval, rail experience and Lean/Six Sigma knowledge desirable Comfortable with occasional night working IT literate with strong Microsoft Office skills Full, clean UK driving licence We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Career Choices Dewis Gyrfa Ltd
Bridgwater, Somerset
Overview Health and Safety Manager - £70,000 - Bridgwater. 37.5 hours, Monday-Friday. 22 days plus Bank Holidays (rising with service). Wellbeing 360, Enhanced Pension, on-site parking. Christmas Shutdown. A new and exciting opportunity has arisen for a Health and Safety Manager for a company in the Bridgwater area. With no day ever being the same the Health and Safety Manager role offers an opportunity to perform as part of the senior leadership team and offers career development within a first-class organisation. Role & Responsibilities Lead HSE in manufacturing, promoting a positive safety culture. Manage high-risk activities, machinery compliance, and contractor safety. Conduct risk assessments, safe systems of work, and RAMS. Investigate incidents and implement effective corrective actions. Analyse HSE data and drive measurable safety improvements. Deliver training and ensure workforce competence and environmental compliance. Knowledge, Skills & Experience Significant HSE experience in manufacturing or industrial environments. Food or Medical experience desired but not essential. Strong skills in risk management, accident prevention, and safety culture. Manage RAMS, machinery safety, PPE compliance, and contractors. Lead incident investigations and root-cause analysis. Work closely with operations, engineering, and external contractors. Package and additional information £70,000 22 days Bank Holidays Mon-Fri Wellbeing 360 Enhanced Pension Free on-site parking Christmas shutdown If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 02, 2026
Full time
Overview Health and Safety Manager - £70,000 - Bridgwater. 37.5 hours, Monday-Friday. 22 days plus Bank Holidays (rising with service). Wellbeing 360, Enhanced Pension, on-site parking. Christmas Shutdown. A new and exciting opportunity has arisen for a Health and Safety Manager for a company in the Bridgwater area. With no day ever being the same the Health and Safety Manager role offers an opportunity to perform as part of the senior leadership team and offers career development within a first-class organisation. Role & Responsibilities Lead HSE in manufacturing, promoting a positive safety culture. Manage high-risk activities, machinery compliance, and contractor safety. Conduct risk assessments, safe systems of work, and RAMS. Investigate incidents and implement effective corrective actions. Analyse HSE data and drive measurable safety improvements. Deliver training and ensure workforce competence and environmental compliance. Knowledge, Skills & Experience Significant HSE experience in manufacturing or industrial environments. Food or Medical experience desired but not essential. Strong skills in risk management, accident prevention, and safety culture. Manage RAMS, machinery safety, PPE compliance, and contractors. Lead incident investigations and root-cause analysis. Work closely with operations, engineering, and external contractors. Package and additional information £70,000 22 days Bank Holidays Mon-Fri Wellbeing 360 Enhanced Pension Free on-site parking Christmas shutdown If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Materials Testing Trainee Technician page is loaded Materials Testing Trainee Technicianlocations: Bishopstokeposted on: Posted Todayjob requisition id: R-29743With four manufacturing plants in the UK, Prysmian is well placed to support its home and export customers for Energy and Telcom cables and accessories. Prysmian is market leader and "innovation driver" in all major energy and telecom cables business activities.The High Voltage Laboratory at the Eastleigh site is a central resource for Prysmian's worldwide manufacturing of high voltage power transmission cable. The laboratory typically tests extra high voltage cable up to 1 million volts and is the only facility of its kind in the UK.Join our high-voltage laboratory team and play a hands-on role in testing advanced cable system materials to international standards. This is a unique opportunity to gain deep technical experience in a cutting-edge environment, working alongside industry experts.This job is ideal for someone looking to kickstart a career in engineering and materials science, with hands-on experience and learning in a real-world lab environment.What you'll be doing: Planning, preparing, and executing materials and other non-electrical tests on HV cable systems Supporting compliance with international standards and third-party verification Monitoring ongoing tests and accurately recording results for analysis and reporting Managing calibration schedules and records for lab equipment and instrumentation Assisting in data collection, analysis, and reporting Engaging with customers during witnessed testing sessions Receiving structured on-the-job training across lab operations and safety protocolsWhat We're Looking For: GCSEs and/or A Levels with good results in English, Maths, and Science Good manual dexterity and practical skills for working with lab equipment and test setups Solid computer literacy, including basic data entry, spreadsheets, and report writing A genuine interest in materials science, mechanical engineering, and energy infrastructure Strong attention to detail and willingness to learn Highly organised and able to work on own with minimal supervision Confident communicator, comfortable in customer-facing situationsWhat You'll Gain: Real-world experience in HV cable qualification including materials testing Exposure to international standards and industry best practices Mentorship from experienced engineers and lab technicians Experience contributing to high-impact energy infrastructure projects Prysmian Group video Prysmian Group is an equal opportunities employer with a worldwide presence, creating exciting future opportunities for the right candidate. Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our to learn more about Prysmian's commitments. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know. (blob:)Prysmian is a global cabling solutions provider leading the energy transition and digital transformation . By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation , and a strong customer base , the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian's business strategy perfectly matches key market drivers by developing resilient , high-performing , sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.
Apr 02, 2026
Full time
Materials Testing Trainee Technician page is loaded Materials Testing Trainee Technicianlocations: Bishopstokeposted on: Posted Todayjob requisition id: R-29743With four manufacturing plants in the UK, Prysmian is well placed to support its home and export customers for Energy and Telcom cables and accessories. Prysmian is market leader and "innovation driver" in all major energy and telecom cables business activities.The High Voltage Laboratory at the Eastleigh site is a central resource for Prysmian's worldwide manufacturing of high voltage power transmission cable. The laboratory typically tests extra high voltage cable up to 1 million volts and is the only facility of its kind in the UK.Join our high-voltage laboratory team and play a hands-on role in testing advanced cable system materials to international standards. This is a unique opportunity to gain deep technical experience in a cutting-edge environment, working alongside industry experts.This job is ideal for someone looking to kickstart a career in engineering and materials science, with hands-on experience and learning in a real-world lab environment.What you'll be doing: Planning, preparing, and executing materials and other non-electrical tests on HV cable systems Supporting compliance with international standards and third-party verification Monitoring ongoing tests and accurately recording results for analysis and reporting Managing calibration schedules and records for lab equipment and instrumentation Assisting in data collection, analysis, and reporting Engaging with customers during witnessed testing sessions Receiving structured on-the-job training across lab operations and safety protocolsWhat We're Looking For: GCSEs and/or A Levels with good results in English, Maths, and Science Good manual dexterity and practical skills for working with lab equipment and test setups Solid computer literacy, including basic data entry, spreadsheets, and report writing A genuine interest in materials science, mechanical engineering, and energy infrastructure Strong attention to detail and willingness to learn Highly organised and able to work on own with minimal supervision Confident communicator, comfortable in customer-facing situationsWhat You'll Gain: Real-world experience in HV cable qualification including materials testing Exposure to international standards and industry best practices Mentorship from experienced engineers and lab technicians Experience contributing to high-impact energy infrastructure projects Prysmian Group video Prysmian Group is an equal opportunities employer with a worldwide presence, creating exciting future opportunities for the right candidate. Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our to learn more about Prysmian's commitments. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know. (blob:)Prysmian is a global cabling solutions provider leading the energy transition and digital transformation . By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation , and a strong customer base , the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian's business strategy perfectly matches key market drivers by developing resilient , high-performing , sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
. Senior Data Product Manager About the Business Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About our Team Our Data & Analytics team is at the forefront of transforming the research publication landscape. Working with research ethics and integrity experts, product managers, data scientists and publishers, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.We are a passionate data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core. About the Role A new position is now open for a Senior Data Product Manager , responsible for managing the development of data products that will underpin multiple critical products and use cases across the publishing lifecycle. Responsibilities Deeply understand data use cases across the business and relationships between data, ensuring reuse and value of data. Define and own the peer review data product strategy and roadmap Define data products with clear, data, quality and usage needs; lead the assessment of third party and company internal data to assess value/impact for peer review products Establish and own ways to measure data ROI and NFRs for each, and actionable performance KPIs, and data quality standards. Work closely with product managers, data analysts and engineers, data science and data architecture to deliver scalable, high-quality data products that support core business needs are translated into valuable datasets. Advocate for data quality and governance , building trust in data products across teams.Serve as a champion for data , ensuring that new datasets and capabilities are known, understood, and actively used. Requirements Proven success in data-heavy product management roles, with experience owning the full product life cycle in a fast-paced, data-driven environment. Strong technical fluency, able to understand dataflows, schema, integration challenge and strategic thinking to translate complex problems into innovative solutions. Excellent communication and stakeholder management skills, with a demonstrated ability to align diverse teams, able to balance business and technical needs. Demonstrated ability to build and delivery strategic roadmaps and prioritise effectively across competing needs. Analytical mindset with experience in defining and tracking KPIs to measure product success. Experience informally leading cross-functional teams and driving outcomes with a collaborative approach. Passion for data quality, impact measurement, and upholding research integrity in scholarly publishing. Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do and how they do it. Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity, and shared parental leave Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at WorkA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Location: UK - London/Oxford Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires
Apr 02, 2026
Full time
. Senior Data Product Manager About the Business Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About our Team Our Data & Analytics team is at the forefront of transforming the research publication landscape. Working with research ethics and integrity experts, product managers, data scientists and publishers, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.We are a passionate data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core. About the Role A new position is now open for a Senior Data Product Manager , responsible for managing the development of data products that will underpin multiple critical products and use cases across the publishing lifecycle. Responsibilities Deeply understand data use cases across the business and relationships between data, ensuring reuse and value of data. Define and own the peer review data product strategy and roadmap Define data products with clear, data, quality and usage needs; lead the assessment of third party and company internal data to assess value/impact for peer review products Establish and own ways to measure data ROI and NFRs for each, and actionable performance KPIs, and data quality standards. Work closely with product managers, data analysts and engineers, data science and data architecture to deliver scalable, high-quality data products that support core business needs are translated into valuable datasets. Advocate for data quality and governance , building trust in data products across teams.Serve as a champion for data , ensuring that new datasets and capabilities are known, understood, and actively used. Requirements Proven success in data-heavy product management roles, with experience owning the full product life cycle in a fast-paced, data-driven environment. Strong technical fluency, able to understand dataflows, schema, integration challenge and strategic thinking to translate complex problems into innovative solutions. Excellent communication and stakeholder management skills, with a demonstrated ability to align diverse teams, able to balance business and technical needs. Demonstrated ability to build and delivery strategic roadmaps and prioritise effectively across competing needs. Analytical mindset with experience in defining and tracking KPIs to measure product success. Experience informally leading cross-functional teams and driving outcomes with a collaborative approach. Passion for data quality, impact measurement, and upholding research integrity in scholarly publishing. Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do and how they do it. Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity, and shared parental leave Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at WorkA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Location: UK - London/Oxford Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires
Assistant Soil Scientist page is loaded Assistant Soil Scientistlocations: GB.Bristol.The Hub: GB.London.Nova Northtime type: Full timeposted on: Posted Todayjob requisition id: R-145184 Job Description OverviewWe have a great opportunity for a dynamic and motivated Assistant Soil Scientist to join our Sustainable Land and Resource Management team in the UK.We are seeking an individual with experience in the assessment and management of soil and agricultural land quality. The successful applicant will be an important part of an innovative and technically excellent team of Soil Scientists helping deliver major projects. As a member of our team, you will be involved in a range of office and field-based work, engaging with our experienced staff to deliver excellence to our clients, and will work closely with a wide range of other professionals to deliver holistic solutions to environmental and engineering problems.The Sustainable Land and Resource Practice is a well-established, award winning, multi-disciplinary, environmental and engineering practice with an extensive portfolio of regeneration and development projects and a highly skilled team winning numerous industry awards over the years. The Practice is growing our soil and agricultural land quality service line, and the successful candidate will work on a number of large projects across a range of exciting markets, including the development of Cities, Transportation, Water, Defence and Energy infrastructure. Your Role Collation and assessment of soil and land quality information for reports. Supporting with Agricultural Land Classification (ALC) and soil resource surveys. Digital data management and sample scheduling. Factual and interpretative reporting. Assisting in the preparation of method statements, specifications and drawings. Compliance with Health and Safety policies and procedures, including preparing and reviewing health and safety plans and managing health and safety on site. Supporting with the preparation of relevant Environmental Impact Assessment chapters. Developing own competence and maintain CPD necessary to fulfil the responsibilities of the role, with support from the business on own training and development needs. Management of own work including supporting senior management to ensure projects are delivered on-time, on budget and to quality and client expectations. About you Degree qualified in a relevant engineering or science subject (e.g. soil science, geology and environmental science). Relevant post-graduate experience. Membership of relevant professional body such as the British Society of Soil Science. Demonstratable understanding of soil assessments and ALC including knowledge of relevant codes of practice and industry standards. Digital skills including experience of handling data sets and digital ways of working. Experience of report writing and ability to draft high quality reports under guidance. Experience of undertaking soil and ALC surveys would be desirable. Flexible and prepared to take on new challenges. Full UK driving licence and the ability and willingness to travel throughout the UK and work on short term assignments. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Apr 02, 2026
Full time
Assistant Soil Scientist page is loaded Assistant Soil Scientistlocations: GB.Bristol.The Hub: GB.London.Nova Northtime type: Full timeposted on: Posted Todayjob requisition id: R-145184 Job Description OverviewWe have a great opportunity for a dynamic and motivated Assistant Soil Scientist to join our Sustainable Land and Resource Management team in the UK.We are seeking an individual with experience in the assessment and management of soil and agricultural land quality. The successful applicant will be an important part of an innovative and technically excellent team of Soil Scientists helping deliver major projects. As a member of our team, you will be involved in a range of office and field-based work, engaging with our experienced staff to deliver excellence to our clients, and will work closely with a wide range of other professionals to deliver holistic solutions to environmental and engineering problems.The Sustainable Land and Resource Practice is a well-established, award winning, multi-disciplinary, environmental and engineering practice with an extensive portfolio of regeneration and development projects and a highly skilled team winning numerous industry awards over the years. The Practice is growing our soil and agricultural land quality service line, and the successful candidate will work on a number of large projects across a range of exciting markets, including the development of Cities, Transportation, Water, Defence and Energy infrastructure. Your Role Collation and assessment of soil and land quality information for reports. Supporting with Agricultural Land Classification (ALC) and soil resource surveys. Digital data management and sample scheduling. Factual and interpretative reporting. Assisting in the preparation of method statements, specifications and drawings. Compliance with Health and Safety policies and procedures, including preparing and reviewing health and safety plans and managing health and safety on site. Supporting with the preparation of relevant Environmental Impact Assessment chapters. Developing own competence and maintain CPD necessary to fulfil the responsibilities of the role, with support from the business on own training and development needs. Management of own work including supporting senior management to ensure projects are delivered on-time, on budget and to quality and client expectations. About you Degree qualified in a relevant engineering or science subject (e.g. soil science, geology and environmental science). Relevant post-graduate experience. Membership of relevant professional body such as the British Society of Soil Science. Demonstratable understanding of soil assessments and ALC including knowledge of relevant codes of practice and industry standards. Digital skills including experience of handling data sets and digital ways of working. Experience of report writing and ability to draft high quality reports under guidance. Experience of undertaking soil and ALC surveys would be desirable. Flexible and prepared to take on new challenges. Full UK driving licence and the ability and willingness to travel throughout the UK and work on short term assignments. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Apr 02, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
About the role Reporting to the Group Finance Manager, this hybrid role within Domino Group Finance is based in Bar Hill. Key responsibilities include: Monthly and quarterly consolidation and reporting to the parent company in Japan. Liaison with external auditors and coordination of J SOX internal control documentation, testing, and reporting. Occasional internal audits of subsidiaries. Financial accounting for the Group holding and treasury company, including statutory financial statements and cash management. Preparation of statutory accounts for a small UK entity. You'll also support IFRS-based reporting across the group, maintain the Group Accounting Manual, and assist with ad-hoc projects such as tax, transfer pricing, new IFRS implementation, and financial analysis. The role involves regular collaboration with finance teams globally and the parent company in Japan. About you You're a detail-driven problem solver with a logical, methodical approach and a passion for accuracy. Highly organised and self motivated, you can manage your own workload and meet deadlines with ease. You're confident in communicating complex ideas, both in writing and verbally, and enjoy working collaboratively as part of a team. What You'll Bring Technical accounting expertise and up to date knowledge of current standards. Strong IT skills, including MS Word, Excel, and experience with accounting systems such as Oracle or SAP. Familiarity with auditing internal controls. ACA qualified (or equivalent). Previous experience in auditing and/or SOX compliance is a plus. What you can expect As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including: 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge. A discretionary bonus scheme, a testament to your hard work and dedication. Life insurance, providing security and peace of mind for you and your loved ones. Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority. Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite. Pension plan, starting with 8% employer contributions. We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. About Us At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do-it's about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work. Positions may be at an advanced stage of the recruitment process and can close at any time. Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
Apr 02, 2026
Full time
About the role Reporting to the Group Finance Manager, this hybrid role within Domino Group Finance is based in Bar Hill. Key responsibilities include: Monthly and quarterly consolidation and reporting to the parent company in Japan. Liaison with external auditors and coordination of J SOX internal control documentation, testing, and reporting. Occasional internal audits of subsidiaries. Financial accounting for the Group holding and treasury company, including statutory financial statements and cash management. Preparation of statutory accounts for a small UK entity. You'll also support IFRS-based reporting across the group, maintain the Group Accounting Manual, and assist with ad-hoc projects such as tax, transfer pricing, new IFRS implementation, and financial analysis. The role involves regular collaboration with finance teams globally and the parent company in Japan. About you You're a detail-driven problem solver with a logical, methodical approach and a passion for accuracy. Highly organised and self motivated, you can manage your own workload and meet deadlines with ease. You're confident in communicating complex ideas, both in writing and verbally, and enjoy working collaboratively as part of a team. What You'll Bring Technical accounting expertise and up to date knowledge of current standards. Strong IT skills, including MS Word, Excel, and experience with accounting systems such as Oracle or SAP. Familiarity with auditing internal controls. ACA qualified (or equivalent). Previous experience in auditing and/or SOX compliance is a plus. What you can expect As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including: 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge. A discretionary bonus scheme, a testament to your hard work and dedication. Life insurance, providing security and peace of mind for you and your loved ones. Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority. Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite. Pension plan, starting with 8% employer contributions. We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. About Us At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do-it's about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work. Positions may be at an advanced stage of the recruitment process and can close at any time. Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
We are looking for an experienced Technical Program Manager to drive the planning, execution, and delivery of complex scientific and technical programmes at Latent Labs. You will work at the intersection of our machine learning research, wet lab operations, and external partnerships, ensuring that cross-functional initiatives stay on track and deliver measurable impact. This role is ideal for someone who thrives in fast-paced, multidisciplinary environments and has a track record of bringing structure to ambitious, research-driven projects. Who we are At Latent Labs, we are building frontier models that learn the fundamentals of biology. We pursue ambitious goals with curiosity and are committed to scientific excellence. Before building Latent Labs, our team co-developed DeepMind's Nobel-prize winning AlphaFold, invented latent diffusion, and built pioneering lab data management systems as well as high throughput protein screening platforms. At Latent Labs you will be working with some of the brightest minds in generative AI and biology. Our team is committed to interdisciplinary exchange, continuous learning and collaboration. Team offsites help us foster a culture of trust across our London and San Francisco sites. We're looking for innovators passionate about tackling complex challenges and maximizing positive global impact. Join us on our moonshot mission. Who you are You have hands-on experience managing scientific or technical projects, with a demonstrated ability to guide programmes from planning through to delivery. You have experience working across multiple application domains, comfortable navigating between different technical disciplines and stakeholder groups. You are highly organised and detail-oriented, with a natural instinct for identifying risks, dependencies, and blockers before they become critical. You have excellent communication skills and are confident aligning diverse teams - researchers, engineers, biologists, and external partners - around shared goals and timelines. You are comfortable managing vendor relationships, holding external partners accountable to deliverables and timelines. What sets you apart (preferred but not required) You hold a BSc or above in a scientific or technical field. You have experience working in the AI for Science space, with an understanding of how machine learning is applied to scientific discovery. You have worked across more than one sector, giving you a breadth of perspective on how to deliver programmes in different organisational contexts. Your responsibilities Coordinate research roadmaps and ensure proper documentation and milestone tracking across the organisation. Manage cross-functional project timelines including wet lab validation programmes, ensuring alignment between ML research, biology, and engineering workstreams. Oversee CRO, lab vendor and collaborator relationships, holding partners accountable to deliverables, timelines, and quality standards. Maintain project management tools and ensure consistent capture of initiatives, decisions, and progress across all active programmes. Identify and escalate risks, dependencies, and blockers, working with leadership to resolve issues and keep programmes on track. Drive process improvements to enhance how the team plans, prioritises, and executes on its technical and scientific goals. Report to Senior Leadership, ensuring visibility into progress, risks and key decisions. As a member of the operations team, provide wider operational support where needed. Apply We offer strongly competitive compensation and benefits packages, including: Private health insurance Pension contributions Generous leave policies (including gender neutral parental leave) Hybrid working Travel opportunities and more We also offer a stimulating work environment, and the opportunity to shape the future of synthetic biology through the application of breakthrough generative models. We welcome applicants from all backgrounds and we are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Apr 01, 2026
Full time
We are looking for an experienced Technical Program Manager to drive the planning, execution, and delivery of complex scientific and technical programmes at Latent Labs. You will work at the intersection of our machine learning research, wet lab operations, and external partnerships, ensuring that cross-functional initiatives stay on track and deliver measurable impact. This role is ideal for someone who thrives in fast-paced, multidisciplinary environments and has a track record of bringing structure to ambitious, research-driven projects. Who we are At Latent Labs, we are building frontier models that learn the fundamentals of biology. We pursue ambitious goals with curiosity and are committed to scientific excellence. Before building Latent Labs, our team co-developed DeepMind's Nobel-prize winning AlphaFold, invented latent diffusion, and built pioneering lab data management systems as well as high throughput protein screening platforms. At Latent Labs you will be working with some of the brightest minds in generative AI and biology. Our team is committed to interdisciplinary exchange, continuous learning and collaboration. Team offsites help us foster a culture of trust across our London and San Francisco sites. We're looking for innovators passionate about tackling complex challenges and maximizing positive global impact. Join us on our moonshot mission. Who you are You have hands-on experience managing scientific or technical projects, with a demonstrated ability to guide programmes from planning through to delivery. You have experience working across multiple application domains, comfortable navigating between different technical disciplines and stakeholder groups. You are highly organised and detail-oriented, with a natural instinct for identifying risks, dependencies, and blockers before they become critical. You have excellent communication skills and are confident aligning diverse teams - researchers, engineers, biologists, and external partners - around shared goals and timelines. You are comfortable managing vendor relationships, holding external partners accountable to deliverables and timelines. What sets you apart (preferred but not required) You hold a BSc or above in a scientific or technical field. You have experience working in the AI for Science space, with an understanding of how machine learning is applied to scientific discovery. You have worked across more than one sector, giving you a breadth of perspective on how to deliver programmes in different organisational contexts. Your responsibilities Coordinate research roadmaps and ensure proper documentation and milestone tracking across the organisation. Manage cross-functional project timelines including wet lab validation programmes, ensuring alignment between ML research, biology, and engineering workstreams. Oversee CRO, lab vendor and collaborator relationships, holding partners accountable to deliverables, timelines, and quality standards. Maintain project management tools and ensure consistent capture of initiatives, decisions, and progress across all active programmes. Identify and escalate risks, dependencies, and blockers, working with leadership to resolve issues and keep programmes on track. Drive process improvements to enhance how the team plans, prioritises, and executes on its technical and scientific goals. Report to Senior Leadership, ensuring visibility into progress, risks and key decisions. As a member of the operations team, provide wider operational support where needed. Apply We offer strongly competitive compensation and benefits packages, including: Private health insurance Pension contributions Generous leave policies (including gender neutral parental leave) Hybrid working Travel opportunities and more We also offer a stimulating work environment, and the opportunity to shape the future of synthetic biology through the application of breakthrough generative models. We welcome applicants from all backgrounds and we are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
. At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. About the Position Days Per Week: 4 on 4 off (9am to 9pm) Basis: Permanent and Full Time Annual Salary: £28,237 per annum Hiring Manager: Ranjit Palahe and Anna Momot The Day to Day Organise and manage team workloads to ensure business targets and client deadlines are achieved. Monitor laboratory systems to ensure all tests and processes are completed within agreed turnaround times. Oversee registration review for all samples, ensuring appropriate tests, methods, media and dilutions are selected with guidance where required. Organise and monitor routine Quality Management (QM) tasks. Ensure retests or additional testing on retained samples are set up within required timeframes. Communicate any delays in turnaround times to laboratory management and/or clients as appropriate. Work closely with management to identify opportunities for new or improved equipment and processes. Support laboratory management with results approval and issuing out-of-specification reports. Monitor timekeeping, absence and behaviour within the team, escalating concerns where necessary. Review training levels and records to ensure adequate resourcing and flexibility, providing training and coaching as required. Ensure all work complies with HSE, Quality, Regulatory and Accreditation requirements, including internal ALS policies and procedures. Promote a strong health and safety culture, reporting incidents and near misses and addressing unsafe practices promptly. The Essentials 5 GCSEs (or equivalent) including Science, English and Mathematics. Strong theoretical and practical knowledge of microbiology analysis across a wide range of methods and procedures. Proven organisational skills with the ability to prioritise and work on your own initiative. High level of accuracy and attention to detail. Confident written and verbal communication skills. Proficient user of Microsoft Office and Laboratory Information Management Systems (LIMS). Sound understanding of Quality Assurance, with experience working to ISO 9001:2015 and ISO 17025:2017 standards. Demonstrated commitment to continual learning and the development of both self and team. Clear understanding of occupational health and safety requirements, including PPE compliance and incident reporting. Our Benefits Include Annual Leave commencing at 20 days Ability to Buy annual leave. Enhanced Company Sick Pay Scheme Salary Progression Scheme based on technical and behavioural competencies. 'Value Awards' Recognition Awards Perkbox membership providing access to discount vouchers and wellness hub. Learning/study support Group Personal Pension Plan Car Parking on-site Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role. Introduce YourselfWe're all about people - so show us who you are and why you're passionate about working with us by submitting your resume, and we'll keep it on file for future opportunities.
Apr 01, 2026
Full time
. At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. About the Position Days Per Week: 4 on 4 off (9am to 9pm) Basis: Permanent and Full Time Annual Salary: £28,237 per annum Hiring Manager: Ranjit Palahe and Anna Momot The Day to Day Organise and manage team workloads to ensure business targets and client deadlines are achieved. Monitor laboratory systems to ensure all tests and processes are completed within agreed turnaround times. Oversee registration review for all samples, ensuring appropriate tests, methods, media and dilutions are selected with guidance where required. Organise and monitor routine Quality Management (QM) tasks. Ensure retests or additional testing on retained samples are set up within required timeframes. Communicate any delays in turnaround times to laboratory management and/or clients as appropriate. Work closely with management to identify opportunities for new or improved equipment and processes. Support laboratory management with results approval and issuing out-of-specification reports. Monitor timekeeping, absence and behaviour within the team, escalating concerns where necessary. Review training levels and records to ensure adequate resourcing and flexibility, providing training and coaching as required. Ensure all work complies with HSE, Quality, Regulatory and Accreditation requirements, including internal ALS policies and procedures. Promote a strong health and safety culture, reporting incidents and near misses and addressing unsafe practices promptly. The Essentials 5 GCSEs (or equivalent) including Science, English and Mathematics. Strong theoretical and practical knowledge of microbiology analysis across a wide range of methods and procedures. Proven organisational skills with the ability to prioritise and work on your own initiative. High level of accuracy and attention to detail. Confident written and verbal communication skills. Proficient user of Microsoft Office and Laboratory Information Management Systems (LIMS). Sound understanding of Quality Assurance, with experience working to ISO 9001:2015 and ISO 17025:2017 standards. Demonstrated commitment to continual learning and the development of both self and team. Clear understanding of occupational health and safety requirements, including PPE compliance and incident reporting. Our Benefits Include Annual Leave commencing at 20 days Ability to Buy annual leave. Enhanced Company Sick Pay Scheme Salary Progression Scheme based on technical and behavioural competencies. 'Value Awards' Recognition Awards Perkbox membership providing access to discount vouchers and wellness hub. Learning/study support Group Personal Pension Plan Car Parking on-site Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role. Introduce YourselfWe're all about people - so show us who you are and why you're passionate about working with us by submitting your resume, and we'll keep it on file for future opportunities.
Your work will change lives. Including your own. Please note: Our offices will be closed for our annual winter break from December 22, 2025, to January 2, 2026. Our response to your application will be delayed. The Impact You'll Make Recursion is leading an era of autonomous science - an adaptable system where AI agents navigate the complexity of biology and chemistry to discover medicines faster and better. As the Staff Product Manager for Agentic Systems, you will define the technical and scientific capabilities required for our next suite of capabilities. You will sit at the intersection of our massive proprietary data generation engine and our cutting-edge AI models, building the "nervous system" that allows agents to reason, plan, and execute experiments in our automated labs. This role is not about maintaining a static roadmap; it is about navigating the frontier of a rapidly evolving field. You will partner with engineering leadership to solve a critical challenge: How do we prioritize the next autonomous science capabilities with the most impact on our drug discovery pipeline, while the definition of "best practices" for AI agents changes monthly? You will balance the need for durable, scalable orchestration infrastructure with the critical need for cycles of experimentation, ensuring we learn fast, validate agent architectures, and avoid cementing solutions before we understand the problem space. In this role, you will: Define the Architecture for Autonomy: Partner with engineering leadership to scope and build the systems that connect our in silico models (the "brain") with our physical automated labs (the "body"), enabling closed-loop, autonomous discovery. Drive Hypothesis-Driven Product Development: Lead cycles of experimentation to test different agentic frameworks. You will embrace ambiguity, helping the team decide when to build durable shared services and when to build rapid, throw-away prototypes to learn what works. Operate as a Translator: Bridge the gap between "wet lab" realities and "dry lab" possibilities. You will translate the needs of drug discovery programs into technical requirements for agent reasoning, ensuring our systems optimize for information gain rather than just volume. Evangelize the "Human-in-the-loop" Evolution: Work with scientific stakeholders to define interfaces where humans review, validate, and shape agent reasoning, ensuring our scientists evolve from "operators" to "architects" of discovery. The Team You'll Join You will join a cross-functional team of software engineers, data scientists, and AI/ML scientists who build the technical bedrock that enables autonomous science, including agent orchestration, guardrails, and the connectivity between our digital and physical assets. You will collaborate closely with the Discovery teams (the users of these agents), the AI Research teams (who build cutting-edge models), and our automated biology and chemistry lab teams (who generate the data that feeds into the models). The Experience You'll Need Navigating Ambiguity in Technical Products: 5+ years of product management experience, with a focus on platform, infrastructure, or AI/ML products where the technical solution was not immediately obvious. Experimentation-First Mindset: A proven track record of managing products through rapid prototyping cycles. You understand the difference between "building to last" and "building to learn," and you know when to apply each strategy. Technical Fluency in Modern AI: While you don't need to be an engineer, you must be fluent in the concepts of LLMs, agentic workflows, APIs, and modern data infrastructure. You can hold your own in a debate about orchestration architectures. Systems Thinking: The ability to visualize complex ecosystems. You can see how a change in a lab protocol impacts an agent's decision-making ability three steps downstream. Communication & Influence: Strong written and oral skills to align diverse stakeholders (PhDs in Biology, Robotics Engineers, AI Researchers) around a unified technical vision. Working Location & Compensation: This is an office-based, hybrid position at one of our office in London. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 - £98,700 . You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share: We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine-learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn . Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.
Apr 01, 2026
Full time
Your work will change lives. Including your own. Please note: Our offices will be closed for our annual winter break from December 22, 2025, to January 2, 2026. Our response to your application will be delayed. The Impact You'll Make Recursion is leading an era of autonomous science - an adaptable system where AI agents navigate the complexity of biology and chemistry to discover medicines faster and better. As the Staff Product Manager for Agentic Systems, you will define the technical and scientific capabilities required for our next suite of capabilities. You will sit at the intersection of our massive proprietary data generation engine and our cutting-edge AI models, building the "nervous system" that allows agents to reason, plan, and execute experiments in our automated labs. This role is not about maintaining a static roadmap; it is about navigating the frontier of a rapidly evolving field. You will partner with engineering leadership to solve a critical challenge: How do we prioritize the next autonomous science capabilities with the most impact on our drug discovery pipeline, while the definition of "best practices" for AI agents changes monthly? You will balance the need for durable, scalable orchestration infrastructure with the critical need for cycles of experimentation, ensuring we learn fast, validate agent architectures, and avoid cementing solutions before we understand the problem space. In this role, you will: Define the Architecture for Autonomy: Partner with engineering leadership to scope and build the systems that connect our in silico models (the "brain") with our physical automated labs (the "body"), enabling closed-loop, autonomous discovery. Drive Hypothesis-Driven Product Development: Lead cycles of experimentation to test different agentic frameworks. You will embrace ambiguity, helping the team decide when to build durable shared services and when to build rapid, throw-away prototypes to learn what works. Operate as a Translator: Bridge the gap between "wet lab" realities and "dry lab" possibilities. You will translate the needs of drug discovery programs into technical requirements for agent reasoning, ensuring our systems optimize for information gain rather than just volume. Evangelize the "Human-in-the-loop" Evolution: Work with scientific stakeholders to define interfaces where humans review, validate, and shape agent reasoning, ensuring our scientists evolve from "operators" to "architects" of discovery. The Team You'll Join You will join a cross-functional team of software engineers, data scientists, and AI/ML scientists who build the technical bedrock that enables autonomous science, including agent orchestration, guardrails, and the connectivity between our digital and physical assets. You will collaborate closely with the Discovery teams (the users of these agents), the AI Research teams (who build cutting-edge models), and our automated biology and chemistry lab teams (who generate the data that feeds into the models). The Experience You'll Need Navigating Ambiguity in Technical Products: 5+ years of product management experience, with a focus on platform, infrastructure, or AI/ML products where the technical solution was not immediately obvious. Experimentation-First Mindset: A proven track record of managing products through rapid prototyping cycles. You understand the difference between "building to last" and "building to learn," and you know when to apply each strategy. Technical Fluency in Modern AI: While you don't need to be an engineer, you must be fluent in the concepts of LLMs, agentic workflows, APIs, and modern data infrastructure. You can hold your own in a debate about orchestration architectures. Systems Thinking: The ability to visualize complex ecosystems. You can see how a change in a lab protocol impacts an agent's decision-making ability three steps downstream. Communication & Influence: Strong written and oral skills to align diverse stakeholders (PhDs in Biology, Robotics Engineers, AI Researchers) around a unified technical vision. Working Location & Compensation: This is an office-based, hybrid position at one of our office in London. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 - £98,700 . You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share: We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross-functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine-learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn . Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.
