As our Research Partnerships Manager , you ll play a vital role in shaping collaborative partnerships and programmes that support research development for people with motor neurone disease (MND). This is an opportunity to bring your skills to a team that works with focus and determination. Joining the Motor Neurone Disease (MND) Association, you will help ensure that research partnerships are well-managed, well-governed and ready to grow. As Research Partnerships Manager , you ll work closely with colleagues and external stakeholders to strengthen programmes that support innovation across the research community. Key Responsibilities Lead operational management of research partnerships and programmes Line manage and support the Research Partnerships Officer Oversee governance, due diligence, contracting and compliance processes Maintain programme plans, timelines and reporting frameworks Monitor progress and risks, ensuring effective mitigation Liaise with Finance and Research Funding teams on budgets and procurement Drive improvements to partnership and governance procedures Develop and deliver partnership activities across academic, clinical, funding and industry sectors Support negotiation and documentation of collaboration agreements Implement new programmes including seed funding and innovation calls Oversee all operations and reporting linked to the MND Collections About You Degree in biomedical or health sciences (postgraduate desirable) Significant experience in research programme or partnership management Proven understanding of research governance, ethics and data management Confident delivering partnership or convening activities Skilled communicator able to work with varied stakeholders Excellent organisation, analytical ability and complex project management skills Experience supporting or managing people Understanding of research funding or translational research initiatives Knowledge of the health innovation landscape across academia, NHS or industry Working knowledge of managing biobanks or collaborative research infrastructures Hybrid working expectations: office attendance one day per week Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
Mar 24, 2026
Full time
As our Research Partnerships Manager , you ll play a vital role in shaping collaborative partnerships and programmes that support research development for people with motor neurone disease (MND). This is an opportunity to bring your skills to a team that works with focus and determination. Joining the Motor Neurone Disease (MND) Association, you will help ensure that research partnerships are well-managed, well-governed and ready to grow. As Research Partnerships Manager , you ll work closely with colleagues and external stakeholders to strengthen programmes that support innovation across the research community. Key Responsibilities Lead operational management of research partnerships and programmes Line manage and support the Research Partnerships Officer Oversee governance, due diligence, contracting and compliance processes Maintain programme plans, timelines and reporting frameworks Monitor progress and risks, ensuring effective mitigation Liaise with Finance and Research Funding teams on budgets and procurement Drive improvements to partnership and governance procedures Develop and deliver partnership activities across academic, clinical, funding and industry sectors Support negotiation and documentation of collaboration agreements Implement new programmes including seed funding and innovation calls Oversee all operations and reporting linked to the MND Collections About You Degree in biomedical or health sciences (postgraduate desirable) Significant experience in research programme or partnership management Proven understanding of research governance, ethics and data management Confident delivering partnership or convening activities Skilled communicator able to work with varied stakeholders Excellent organisation, analytical ability and complex project management skills Experience supporting or managing people Understanding of research funding or translational research initiatives Knowledge of the health innovation landscape across academia, NHS or industry Working knowledge of managing biobanks or collaborative research infrastructures Hybrid working expectations: office attendance one day per week Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
Head of Finance (1 FTE) Full-Time, Permanent Salary: £62,163 £73,992 per annum pro rata Location: Bournemouth Campus with regular trips to London Health Sciences University (HSU) formerly AECC University College is a specialist health sciences institution dedicated to excellent education, clinical care and applied research. Following the approval of our new university title in July 2024, and the merger of the University College of Osteopathy into HSU from 1 August 2024, we are entering an exciting phase of growth and transformation across our Bournemouth and central London campuses. We are a values driven organisation inspired by our mission to create a healthier society through education, research and clinical care . Our staff and students form a caring and inclusive community, working together to deliver our Strategic Plan , which will soon be refreshed to reflect recent institutional developments. HSU delivers a diverse and growing portfolio of pre and post registration courses and research in allied health and related disciplines. We also provide substantial CQC registered clinical and imaging services, offering high quality care to staff, students and the wider community. These facilities create a unique environment for practice learning, support for NHS partners, and a strong platform for applied research. Partnership working is central to our identity as an agile and collaborative higher education and clinical provider. As we grow across Dorset and London, we are developing a more strategically informed approach to partnership working locally, regionally, nationally and internationally. About the Role We are seeking an experienced and forward thinking Head of Finance to act as the University s senior professional lead for financial management, planning, reporting and control. This pivotal role provides authoritative financial stewardship, ensures compliance with regulatory requirements, and plays a key part in shaping strategic decision making across the institution. You will lead the Finance function to: Deliver high quality financial information Strengthen long term financial sustainability Provide expert advice to the Executive Team, Senior Management, the Board of Governors and external regulators The role also involves leading the strategic development and continuous improvement of financial systems, ensuring that platforms, reporting tools and workflows are reliable, efficient and fit for purpose. HSU currently uses Exchequer, and you will lead the selection, development and implementation of a new finance system. You will work closely with the Chief Operating Officer to ensure that legal, regulatory and compliance matters are embedded across the University. About You You will be an inspirational and motivating senior manager with substantial financial management experience in the Higher Education sector. You will also: Hold a recognised accounting qualification Be comfortable leading from the front while working collaboratively within a senior management team Have experience implementing and improving financial systems Demonstrate strong budgeting, planning, forecasting and compliance expertise Be highly organised and capable of managing multiple priorities Have proven experience in regulatory financial reporting, including statutory data returns to the Office for Students Be confident liaising with internal and external stakeholders, providing timely reports for University Management and Board Committees Applicants must be able to demonstrate eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006. Benefits Competitive employer s pension Generous annual leave entitlement Enhanced policies Subsidised clinical treatments Training and development opportunities Employee Assistance Programme And more Please note: CVs will not be accepted as a substitute for the application form. Key Dates Closing date: Wednesday 8 April 2026 Interviews: Thursday 16 April 2026 HSU values diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating an inclusive culture offering equality and opportunity for all. We participate in Disability Confident and Mindful Employer schemes and welcome discussions around flexible working. We operate a Guaranteed Interview Scheme for applicants who are serving or have served in the Armed Forces. This post may be subject to an Enhanced or Basic DBS check. If you'd like, I can also create a shorter CharityJob optimised version, or tailor the tone to match your usual style.
Mar 24, 2026
Full time
Head of Finance (1 FTE) Full-Time, Permanent Salary: £62,163 £73,992 per annum pro rata Location: Bournemouth Campus with regular trips to London Health Sciences University (HSU) formerly AECC University College is a specialist health sciences institution dedicated to excellent education, clinical care and applied research. Following the approval of our new university title in July 2024, and the merger of the University College of Osteopathy into HSU from 1 August 2024, we are entering an exciting phase of growth and transformation across our Bournemouth and central London campuses. We are a values driven organisation inspired by our mission to create a healthier society through education, research and clinical care . Our staff and students form a caring and inclusive community, working together to deliver our Strategic Plan , which will soon be refreshed to reflect recent institutional developments. HSU delivers a diverse and growing portfolio of pre and post registration courses and research in allied health and related disciplines. We also provide substantial CQC registered clinical and imaging services, offering high quality care to staff, students and the wider community. These facilities create a unique environment for practice learning, support for NHS partners, and a strong platform for applied research. Partnership working is central to our identity as an agile and collaborative higher education and clinical provider. As we grow across Dorset and London, we are developing a more strategically informed approach to partnership working locally, regionally, nationally and internationally. About the Role We are seeking an experienced and forward thinking Head of Finance to act as the University s senior professional lead for financial management, planning, reporting and control. This pivotal role provides authoritative financial stewardship, ensures compliance with regulatory requirements, and plays a key part in shaping strategic decision making across the institution. You will lead the Finance function to: Deliver high quality financial information Strengthen long term financial sustainability Provide expert advice to the Executive Team, Senior Management, the Board of Governors and external regulators The role also involves leading the strategic development and continuous improvement of financial systems, ensuring that platforms, reporting tools and workflows are reliable, efficient and fit for purpose. HSU currently uses Exchequer, and you will lead the selection, development and implementation of a new finance system. You will work closely with the Chief Operating Officer to ensure that legal, regulatory and compliance matters are embedded across the University. About You You will be an inspirational and motivating senior manager with substantial financial management experience in the Higher Education sector. You will also: Hold a recognised accounting qualification Be comfortable leading from the front while working collaboratively within a senior management team Have experience implementing and improving financial systems Demonstrate strong budgeting, planning, forecasting and compliance expertise Be highly organised and capable of managing multiple priorities Have proven experience in regulatory financial reporting, including statutory data returns to the Office for Students Be confident liaising with internal and external stakeholders, providing timely reports for University Management and Board Committees Applicants must be able to demonstrate eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006. Benefits Competitive employer s pension Generous annual leave entitlement Enhanced policies Subsidised clinical treatments Training and development opportunities Employee Assistance Programme And more Please note: CVs will not be accepted as a substitute for the application form. Key Dates Closing date: Wednesday 8 April 2026 Interviews: Thursday 16 April 2026 HSU values diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating an inclusive culture offering equality and opportunity for all. We participate in Disability Confident and Mindful Employer schemes and welcome discussions around flexible working. We operate a Guaranteed Interview Scheme for applicants who are serving or have served in the Armed Forces. This post may be subject to an Enhanced or Basic DBS check. If you'd like, I can also create a shorter CharityJob optimised version, or tailor the tone to match your usual style.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
A global travel management company in the United Kingdom is seeking a Data Science Manager to lead the Hotel Optimization team. This role will create data-driven hotel optimization models, identify revenue opportunities, and use advanced analytics. Ideal candidates will have strong SQL and data visualization skills, with a minimum of 5 years in data science. The position offers competitive benefits and flexible working arrangements.
Mar 24, 2026
Full time
A global travel management company in the United Kingdom is seeking a Data Science Manager to lead the Hotel Optimization team. This role will create data-driven hotel optimization models, identify revenue opportunities, and use advanced analytics. Ideal candidates will have strong SQL and data visualization skills, with a minimum of 5 years in data science. The position offers competitive benefits and flexible working arrangements.
GI Physiologist (Paediatric) Band 7 37.5 hours per week Alder Hey Children s NHS Foundation Trust Accountable to: Service Manager for Complex Care Reports to: Gastroenterology Nurse Manager Shift and work pattern Monday to Friday - 9-5 or 08.30-16.30 Full Time/ Temporary Pay - £25.71 Join a World-Leading Children s Hospital An exciting opportunity has arisen for a motivated and enthusiastic GI Physiologist to join the Paediatric Gastroenterology, Hepatology and Nutrition team at Alder Hey Children s NHS Foundation Trust. Alder Hey is one of Europe s busiest and most innovative children s hospitals, delivering tertiary and quaternary care to children and young people across the region and beyond. We are proud of our reputation for excellence, innovation, and compassionate care. If you are passionate about delivering high-quality diagnostic services and want to make a genuine difference to children and families, we would love to hear from you. About the Role This Band 7 post is an additional position within our growing GI Physiology service. You will work alongside one other GI Physiologist and a well-established multidisciplinary team comprising six consultants, specialist nurses, and dietitians. The service currently manages approximately 40 referrals per month and continues to expand in both scope and complexity. We offer a comprehensive range of gastrointestinal physiology investigations, including: Oesophageal and anorectal manometry Impedance studies Breath tests Wireless capsule endoscopy You will play a central role in delivering, developing, and enhancing this specialist diagnostic service for children across the region. Key Responsibilities Clinical Practice You will independently assess, plan, implement, and evaluate diagnostic GI physiology investigations in accordance with patient needs and evidence-based practice. Working autonomously, you will: Perform complex physiological investigations to a high technical and professional standard Collect, analyse, interpret, and report diagnostic data accurately Provide specialist advice regarding the appropriateness of investigations and interpretation of results Maintain precise, timely, and comprehensive patient records Always ensure a child- and family-centred approach to care You will contribute to expanding both the quality and range of investigations offered within the service, supporting the Trust s commitment to continual improvement. Leadership and Service Development As a Band 7 practitioner, you will provide expert clinical knowledge to colleagues, patients, and carers. You will: Support and supervise nursing and clinical colleagues Contribute to service development initiatives and implementation of change Assist the Service Manager and Clinical Director in enhancing service delivery Ensure effective and efficient use of physical and financial resources Promote safe working practices across clinical areas You will be expected to monitor compliance with governance standards and contribute to achieving key performance targets. Education and Professional Development Education is central to this role. You will: Provide learning and development opportunities for colleagues Support the clinical supervision of staff Contribute to the development of others clinical knowledge Maintain your own expert knowledge through continuing professional development The successful candidate must maintain active professional registration (AGIP or RCCP), adhere to professional codes of conduct, and maintain a professional portfolio. Clinical Governance and Quality We are committed to delivering the highest standards of care. In this role, you will: Ensure compliance with Trust policies, procedures, and clinical guidelines Participate in audit, benchmarking, and research activities Promote patient and public involvement within the specialty Uphold safeguarding responsibilities and infection prevention standards Champion equality, diversity, and inclusion in all aspects of care High-quality data and documentation are essential to safe patient care. You will ensure all information recorded is accurate, complete, and timely. About You To be successful in this role, you will have: BSc (Hons) in Clinical Physiology or Biomedical Sciences Broad clinical experience in physiological measurementExperience working autonomously and managing workload effectively Excellent communication skills, with the ability to adapt to different levels of understanding Experience contributing to service development and implementing change Knowledge of NHS and professional governance frameworks Strong interpersonal skills and the ability to build effective working relationships Paediatric experience is desirable, as is experience in staff supervision or basic management. You will be assertive, organised, and committed to delivering safe, high-quality care in a busy and evolving service. Our Values At Alder Hey, our values guide everything we do: Respect We value every individual and their contribution. Excellence We go the extra mile to provide outstanding care. Innovation We continually improve for the benefit of our patients. Together We work collaboratively across teams and services. Openness We communicate honestly and warmly with everyone we meet. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to an enhanced DBS check. Why Join Us? This is an exciting time to join a growing, forward-thinking GI Physiology service within a leading children s hospital. You will have the opportunity to shape service development, expand your specialist expertise, and work within a supportive multidisciplinary team dedicated to improving outcomes for children and families. If you are ready to take the next step in your career and contribute to a dynamic tertiary service, we encourage you to apply.
Mar 24, 2026
Seasonal
GI Physiologist (Paediatric) Band 7 37.5 hours per week Alder Hey Children s NHS Foundation Trust Accountable to: Service Manager for Complex Care Reports to: Gastroenterology Nurse Manager Shift and work pattern Monday to Friday - 9-5 or 08.30-16.30 Full Time/ Temporary Pay - £25.71 Join a World-Leading Children s Hospital An exciting opportunity has arisen for a motivated and enthusiastic GI Physiologist to join the Paediatric Gastroenterology, Hepatology and Nutrition team at Alder Hey Children s NHS Foundation Trust. Alder Hey is one of Europe s busiest and most innovative children s hospitals, delivering tertiary and quaternary care to children and young people across the region and beyond. We are proud of our reputation for excellence, innovation, and compassionate care. If you are passionate about delivering high-quality diagnostic services and want to make a genuine difference to children and families, we would love to hear from you. About the Role This Band 7 post is an additional position within our growing GI Physiology service. You will work alongside one other GI Physiologist and a well-established multidisciplinary team comprising six consultants, specialist nurses, and dietitians. The service currently manages approximately 40 referrals per month and continues to expand in both scope and complexity. We offer a comprehensive range of gastrointestinal physiology investigations, including: Oesophageal and anorectal manometry Impedance studies Breath tests Wireless capsule endoscopy You will play a central role in delivering, developing, and enhancing this specialist diagnostic service for children across the region. Key Responsibilities Clinical Practice You will independently assess, plan, implement, and evaluate diagnostic GI physiology investigations in accordance with patient needs and evidence-based practice. Working autonomously, you will: Perform complex physiological investigations to a high technical and professional standard Collect, analyse, interpret, and report diagnostic data accurately Provide specialist advice regarding the appropriateness of investigations and interpretation of results Maintain precise, timely, and comprehensive patient records Always ensure a child- and family-centred approach to care You will contribute to expanding both the quality and range of investigations offered within the service, supporting the Trust s commitment to continual improvement. Leadership and Service Development As a Band 7 practitioner, you will provide expert clinical knowledge to colleagues, patients, and carers. You will: Support and supervise nursing and clinical colleagues Contribute to service development initiatives and implementation of change Assist the Service Manager and Clinical Director in enhancing service delivery Ensure effective and efficient use of physical and financial resources Promote safe working practices across clinical areas You will be expected to monitor compliance with governance standards and contribute to achieving key performance targets. Education and Professional Development Education is central to this role. You will: Provide learning and development opportunities for colleagues Support the clinical supervision of staff Contribute to the development of others clinical knowledge Maintain your own expert knowledge through continuing professional development The successful candidate must maintain active professional registration (AGIP or RCCP), adhere to professional codes of conduct, and maintain a professional portfolio. Clinical Governance and Quality We are committed to delivering the highest standards of care. In this role, you will: Ensure compliance with Trust policies, procedures, and clinical guidelines Participate in audit, benchmarking, and research activities Promote patient and public involvement within the specialty Uphold safeguarding responsibilities and infection prevention standards Champion equality, diversity, and inclusion in all aspects of care High-quality data and documentation are essential to safe patient care. You will ensure all information recorded is accurate, complete, and timely. About You To be successful in this role, you will have: BSc (Hons) in Clinical Physiology or Biomedical Sciences Broad clinical experience in physiological measurementExperience working autonomously and managing workload effectively Excellent communication skills, with the ability to adapt to different levels of understanding Experience contributing to service development and implementing change Knowledge of NHS and professional governance frameworks Strong interpersonal skills and the ability to build effective working relationships Paediatric experience is desirable, as is experience in staff supervision or basic management. You will be assertive, organised, and committed to delivering safe, high-quality care in a busy and evolving service. Our Values At Alder Hey, our values guide everything we do: Respect We value every individual and their contribution. Excellence We go the extra mile to provide outstanding care. Innovation We continually improve for the benefit of our patients. Together We work collaboratively across teams and services. Openness We communicate honestly and warmly with everyone we meet. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to an enhanced DBS check. Why Join Us? This is an exciting time to join a growing, forward-thinking GI Physiology service within a leading children s hospital. You will have the opportunity to shape service development, expand your specialist expertise, and work within a supportive multidisciplinary team dedicated to improving outcomes for children and families. If you are ready to take the next step in your career and contribute to a dynamic tertiary service, we encourage you to apply.
Registration manager We are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience. Position: Registration manager Hours: Full-time (9am-5pm Monday to Friday) Location: London / Hybrid and flexible working (once a month in London office) Salary: £47,608 per annum Closing date: 30 March 2026 Provisional interview dates: 2 April (online) and 9 April (F2F, London) About the role The Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience. You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. About you Role specific criteria: Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting. Experience managing or supervising an operational team, including workload planning and performance oversight. Strong CRM and digital systems skills, with the ability to improve workflows and maintain high quality data (Salesforce desirable). Excellent organisational skills, able to manage multiple processes and deadlines. Ability to interpret operational data and produce clear performance reports. Experience maintaining accurate member or registrant records, including renewals or revalidation processes. Ability to work 9:00-17:00, Monday to Friday. Desirable criteria: Experience within a professional membership, accreditation or regulatory environment. Experience improving digital processes or streamlining operational workflows. Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions). Experience preparing operational insights or reports for senior stakeholders. You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference. About the organisation As the leading professional body for psychotherapists and psychotherapeutic counsellors, the organisation represents training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research high standards of education, training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. Benefits 25 days annual leave, plus 8 bank holidays extra leave during December office closure generous pension scheme with 8% employer contribution and salary sacrifice option occupational sick pay and enhanced maternity leave flexible working hours and hybrid working arrangements ongoing learning and development opportunities employee assistant programme with access to confidential counselling and mental health support flu vaccination and eyecare vouchers interest-free season ticket loans cycle to work scheme. Other roles you may have experience of could include; Membership Manager, Membership Services Manager, Registration Lead, Operations Manager, Membership Operations Manager, Customer Operations Manager, CRM Manager, Member Services Lead Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 24, 2026
Full time
Registration manager We are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience. Position: Registration manager Hours: Full-time (9am-5pm Monday to Friday) Location: London / Hybrid and flexible working (once a month in London office) Salary: £47,608 per annum Closing date: 30 March 2026 Provisional interview dates: 2 April (online) and 9 April (F2F, London) About the role The Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience. You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. About you Role specific criteria: Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting. Experience managing or supervising an operational team, including workload planning and performance oversight. Strong CRM and digital systems skills, with the ability to improve workflows and maintain high quality data (Salesforce desirable). Excellent organisational skills, able to manage multiple processes and deadlines. Ability to interpret operational data and produce clear performance reports. Experience maintaining accurate member or registrant records, including renewals or revalidation processes. Ability to work 9:00-17:00, Monday to Friday. Desirable criteria: Experience within a professional membership, accreditation or regulatory environment. Experience improving digital processes or streamlining operational workflows. Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions). Experience preparing operational insights or reports for senior stakeholders. You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference. About the organisation As the leading professional body for psychotherapists and psychotherapeutic counsellors, the organisation represents training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research high standards of education, training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. Benefits 25 days annual leave, plus 8 bank holidays extra leave during December office closure generous pension scheme with 8% employer contribution and salary sacrifice option occupational sick pay and enhanced maternity leave flexible working hours and hybrid working arrangements ongoing learning and development opportunities employee assistant programme with access to confidential counselling and mental health support flu vaccination and eyecare vouchers interest-free season ticket loans cycle to work scheme. Other roles you may have experience of could include; Membership Manager, Membership Services Manager, Registration Lead, Operations Manager, Membership Operations Manager, Customer Operations Manager, CRM Manager, Member Services Lead Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
The Firm Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds. Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $34bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022. The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance. The firm's main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi and Bengaluru. Overview & Responsibilities Our ten-week Summer Internship Programme seeks to hire ambitious, enthusiastic candidates with strong mathematical and quantitative backgrounds, coding skills, a demonstrable passion for markets, and an interest in working across all facets of quantitative analysis. Interns will work with our Quant teams building front-office tools, analysing data, contributing to the core analytics library, and integrating AI into analytical systems. Our Internship Programme starts with one-week in-depth training to prepare interns for the desk. This covers a range of topics relating to Financial Markets including Macroeconomics, FX, Digital Assets, Interest Rate Derivatives, Equity Rates, Bonds, Credit and Fixed Income, Trading Strategies, Risk Management, Excel and Python. Additionally, interns will benefit from key talks, a mentor programme, social events and interactions with some of the most respected and talented individuals in their field. During the programme, working in a fast-paced environment, interns will work with Quants and PMs to contribute to the central analysis platform. Projects can include developing the core analytics library (Fixed Income, FX, Credit, Equity etc), integrating AI into trading tools, and working with PMs to develop trading strategies, signals and back testing. This internship is devised to provide candidates with an invaluable education on the workings of a macro hedge fund from a quantitative and technological perspective, and to determine if Brevan Howard and the intern are a compatible fit. The goal of our summer internship programme is to convert top performing interns to our 2027 Graduate Programme. Qualifications & Requirements A penultimate year undergraduate or master's student at a leading University and on course for a minimum of a 2:1 / 3.6 GPA - completed and awarded before July 2027 Bachelor's or master's degree in Mathematics, Physics, Computer Science, Quantitative or a STEM related field Strong mathematic, quantitative and problem-solving capabilities Programming experience in Python and strong general technical skills A demonstrated interest in AI and the ability to explain fundamental concepts A demonstrated interest and passion for financial markets Ability to work independently and collaboratively as part of a team Entrepreneurial spirit Strong communication and interpersonal skills Can prioritise, manage and deliver on multiple projects to investment teams accordingly Outstanding organisation skills and strong attention to detail Exemplary professionalism with internal and external clients Exceptional written and verbal communication skills in English
Mar 24, 2026
Full time
The Firm Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds. Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $34bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022. The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance. The firm's main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi and Bengaluru. Overview & Responsibilities Our ten-week Summer Internship Programme seeks to hire ambitious, enthusiastic candidates with strong mathematical and quantitative backgrounds, coding skills, a demonstrable passion for markets, and an interest in working across all facets of quantitative analysis. Interns will work with our Quant teams building front-office tools, analysing data, contributing to the core analytics library, and integrating AI into analytical systems. Our Internship Programme starts with one-week in-depth training to prepare interns for the desk. This covers a range of topics relating to Financial Markets including Macroeconomics, FX, Digital Assets, Interest Rate Derivatives, Equity Rates, Bonds, Credit and Fixed Income, Trading Strategies, Risk Management, Excel and Python. Additionally, interns will benefit from key talks, a mentor programme, social events and interactions with some of the most respected and talented individuals in their field. During the programme, working in a fast-paced environment, interns will work with Quants and PMs to contribute to the central analysis platform. Projects can include developing the core analytics library (Fixed Income, FX, Credit, Equity etc), integrating AI into trading tools, and working with PMs to develop trading strategies, signals and back testing. This internship is devised to provide candidates with an invaluable education on the workings of a macro hedge fund from a quantitative and technological perspective, and to determine if Brevan Howard and the intern are a compatible fit. The goal of our summer internship programme is to convert top performing interns to our 2027 Graduate Programme. Qualifications & Requirements A penultimate year undergraduate or master's student at a leading University and on course for a minimum of a 2:1 / 3.6 GPA - completed and awarded before July 2027 Bachelor's or master's degree in Mathematics, Physics, Computer Science, Quantitative or a STEM related field Strong mathematic, quantitative and problem-solving capabilities Programming experience in Python and strong general technical skills A demonstrated interest in AI and the ability to explain fundamental concepts A demonstrated interest and passion for financial markets Ability to work independently and collaboratively as part of a team Entrepreneurial spirit Strong communication and interpersonal skills Can prioritise, manage and deliver on multiple projects to investment teams accordingly Outstanding organisation skills and strong attention to detail Exemplary professionalism with internal and external clients Exceptional written and verbal communication skills in English
Maintenance Engineer - Operations Group - Estates & Facilities - LMB 2787 Open Date: 25/02/2026, 08:00 Close Date: 25/03/2026, 23:55 The MRC Laboratory of Molecular Biology (LMB) is one of the birthplaces of modern molecular biology and has played an important role in the development of many new techniques, most notably protein crystallography, cryo electron microscopy, DNA sequencing and monoclonal antibodies. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. We aim to tackle difficult, long term problems, which often require investment over many years. Overall purpose As a member of the Estates and Facilities team at the MRC Laboratory of Molecular Biology (LMB) you will be working as a Maintenance Technician. Dependant on your experience and expertise, your focus will be either electrical or mechanical. In this role, you will be responsible for the electrical or mechanical servicing and repairs at the main LMB building and other LMB sites on the Cambridge Biomedical Campus and Babraham Research Campus. The workload is varied, and priorities can change at short notice. Training and development will be provided to assist you with your job responsibilities. Main duties / Key responsibilities Providing planned and preventive maintenance (PPM) and reactive maintenance (RM) on plant systems and services. Undertaking works on behalf of the Estates & Facilities team including supervising external service providers and contractors. Liaising with end users to plan maintenance works or project works as required. Operating the computer controlled Building Management Systems (BMS) to monitor and identify fault diagnostics, taking the appropriate action to resolve these. Overseeing the operation of the steam boilers and systems. Steam is used extensively throughout our sites and training will be given as required. Assisting with the training and mentoring of apprentices. On call duties approximately 6 8 weeks per annum on a rota basis, responding to callouts when off site, including weekend. You will receive an additional payment when on call/call out. Working relationships Reporting to the Services Coordinator and part of the Estates and Facilities team. Interacting with external service providers and contractors. Education / qualifications / training required Essential: Completed a recognised electrical or mechanical apprenticeship or hold the equivalent qualification. Full UK driving licence holder. Must live within 45 minutes of the LMB in order to reach sites in a reasonable time when on call/call out. Desirable: Experience of completing risk assessments for work activities. Formal training/qualifications relating to steam boilers, including analysis of steam systems and boiler water treatment. Boiler Operation Accreditation Scheme (BOAS) certificate. Previous work experience required Essential: Experience of working in a complex building with responsibility for electrical or mechanical systems. Knowledge and experience Essential: Good working knowledge of engineering services coupled with a good understanding of all aspects of building maintenance. Experience of using a Building Management System (BMS). An understanding of Heating, Ventilation, and Air Conditioning (HVAC) systems. Competent IT user. Desirable: An understanding of statutory maintenance requirements. Personal skills / behaviours / qualities Essential: Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels. Ability to plan and prioritise work without or under limited supervision. Ability to use initiative when required. Further Information Corporate/Local responsibilities & requirements: You must at all times carry out your responsibilities with due regard to the UKRI: Code of Conduct; Equality, Diversity and Inclusion policy; Health and Safety policy; Data Protection policy. Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. The MRC is a unique working environment where scientific researchers and professional support staff can actively partake in world class innovation and collaboration opportunities and their skills and knowledge through accessing a wide catalogue of training & development, including professional registration with the Science Council. In addition, MRC (part of UKRI) provides its community of employees access to a whole host of useful benefits, including a defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits. Our success is dependent on our ability to embrace diversity and draw on the skills, understanding and experience of all our people. We warmly invite people from diverse backgrounds and heritage, including people who identify as having a disability, to apply for a role that excites them. As "Disability Confident" employers, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs. Copyright 2015. Medical Research Council.
Mar 23, 2026
Full time
Maintenance Engineer - Operations Group - Estates & Facilities - LMB 2787 Open Date: 25/02/2026, 08:00 Close Date: 25/03/2026, 23:55 The MRC Laboratory of Molecular Biology (LMB) is one of the birthplaces of modern molecular biology and has played an important role in the development of many new techniques, most notably protein crystallography, cryo electron microscopy, DNA sequencing and monoclonal antibodies. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. We aim to tackle difficult, long term problems, which often require investment over many years. Overall purpose As a member of the Estates and Facilities team at the MRC Laboratory of Molecular Biology (LMB) you will be working as a Maintenance Technician. Dependant on your experience and expertise, your focus will be either electrical or mechanical. In this role, you will be responsible for the electrical or mechanical servicing and repairs at the main LMB building and other LMB sites on the Cambridge Biomedical Campus and Babraham Research Campus. The workload is varied, and priorities can change at short notice. Training and development will be provided to assist you with your job responsibilities. Main duties / Key responsibilities Providing planned and preventive maintenance (PPM) and reactive maintenance (RM) on plant systems and services. Undertaking works on behalf of the Estates & Facilities team including supervising external service providers and contractors. Liaising with end users to plan maintenance works or project works as required. Operating the computer controlled Building Management Systems (BMS) to monitor and identify fault diagnostics, taking the appropriate action to resolve these. Overseeing the operation of the steam boilers and systems. Steam is used extensively throughout our sites and training will be given as required. Assisting with the training and mentoring of apprentices. On call duties approximately 6 8 weeks per annum on a rota basis, responding to callouts when off site, including weekend. You will receive an additional payment when on call/call out. Working relationships Reporting to the Services Coordinator and part of the Estates and Facilities team. Interacting with external service providers and contractors. Education / qualifications / training required Essential: Completed a recognised electrical or mechanical apprenticeship or hold the equivalent qualification. Full UK driving licence holder. Must live within 45 minutes of the LMB in order to reach sites in a reasonable time when on call/call out. Desirable: Experience of completing risk assessments for work activities. Formal training/qualifications relating to steam boilers, including analysis of steam systems and boiler water treatment. Boiler Operation Accreditation Scheme (BOAS) certificate. Previous work experience required Essential: Experience of working in a complex building with responsibility for electrical or mechanical systems. Knowledge and experience Essential: Good working knowledge of engineering services coupled with a good understanding of all aspects of building maintenance. Experience of using a Building Management System (BMS). An understanding of Heating, Ventilation, and Air Conditioning (HVAC) systems. Competent IT user. Desirable: An understanding of statutory maintenance requirements. Personal skills / behaviours / qualities Essential: Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels. Ability to plan and prioritise work without or under limited supervision. Ability to use initiative when required. Further Information Corporate/Local responsibilities & requirements: You must at all times carry out your responsibilities with due regard to the UKRI: Code of Conduct; Equality, Diversity and Inclusion policy; Health and Safety policy; Data Protection policy. Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. The MRC is a unique working environment where scientific researchers and professional support staff can actively partake in world class innovation and collaboration opportunities and their skills and knowledge through accessing a wide catalogue of training & development, including professional registration with the Science Council. In addition, MRC (part of UKRI) provides its community of employees access to a whole host of useful benefits, including a defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits. Our success is dependent on our ability to embrace diversity and draw on the skills, understanding and experience of all our people. We warmly invite people from diverse backgrounds and heritage, including people who identify as having a disability, to apply for a role that excites them. As "Disability Confident" employers, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs. Copyright 2015. Medical Research Council.
Specifications Technologist Job Overview: We are seeking a detail-oriented and proactive Specification Technologist to support our Clients Technical Manager and wider team in ensuring product compliance, quality assurance, and accurate technical documentation. This role is integral to maintaining high standards across artwork, labelling, product specifications, and operational processes. You will work closely with multiple departments, including procurement, production, and QA, to ensure our products meet regulatory requirements and customer expectations. Assisting with process plans, HACCP, and risk assessments. Key Responsibilities: Artwork & Labelling: Create and manage artwork briefs for new and seasonal products. Review and approve artwork in collaboration with the Technical Manager. Create and update labels and product specifications. Compliance & Documentation: Ensure product compliance. Request and verify product specifications from suppliers. Complete customer product information requests (e.g., allergens, palm oil, sustainability). Quality Assurance Support: Assist QA checks and audit walks and schedules (e.g., glass and hard plastics). Data & Reporting: Generate data logger reports for temperature and humidity in production areas. Maintain and update operational and QA documentation; create new resources as needed. Generate Customer Complaint reports. Issue Management: Assist in Investigating, Root Cause analysis and log complaints, issues, and non-conformances. Requirements: Experience in food labelling, technical administration, or food production (training provided). Qualifications in Food Technology, Food Science, or a related discipline are desirable. Strong IT skills, particularly Excel; experience with food labelling programs is an advantage. Excellent attention to detail and ability to manage multiple tasks. Proactive, logical thinker with strong critical thinking skills. Team player who takes responsibility and works collaboratively. This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Mar 23, 2026
Full time
Specifications Technologist Job Overview: We are seeking a detail-oriented and proactive Specification Technologist to support our Clients Technical Manager and wider team in ensuring product compliance, quality assurance, and accurate technical documentation. This role is integral to maintaining high standards across artwork, labelling, product specifications, and operational processes. You will work closely with multiple departments, including procurement, production, and QA, to ensure our products meet regulatory requirements and customer expectations. Assisting with process plans, HACCP, and risk assessments. Key Responsibilities: Artwork & Labelling: Create and manage artwork briefs for new and seasonal products. Review and approve artwork in collaboration with the Technical Manager. Create and update labels and product specifications. Compliance & Documentation: Ensure product compliance. Request and verify product specifications from suppliers. Complete customer product information requests (e.g., allergens, palm oil, sustainability). Quality Assurance Support: Assist QA checks and audit walks and schedules (e.g., glass and hard plastics). Data & Reporting: Generate data logger reports for temperature and humidity in production areas. Maintain and update operational and QA documentation; create new resources as needed. Generate Customer Complaint reports. Issue Management: Assist in Investigating, Root Cause analysis and log complaints, issues, and non-conformances. Requirements: Experience in food labelling, technical administration, or food production (training provided). Qualifications in Food Technology, Food Science, or a related discipline are desirable. Strong IT skills, particularly Excel; experience with food labelling programs is an advantage. Excellent attention to detail and ability to manage multiple tasks. Proactive, logical thinker with strong critical thinking skills. Team player who takes responsibility and works collaboratively. This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Arguably one of the most exciting Health & Safety positionsto hit the market in2026! Our client is a Tier 1 Construction Main Contractor that specialises in major technical buildings projects - Data Centres, Pharma & Life Sciences, Advanced Manufacturing, Industrial & Logistics. Having recently secured a massive Data Centre build project in North West London, we are helping to build out a "best in click apply for full job details
Mar 23, 2026
Full time
Arguably one of the most exciting Health & Safety positionsto hit the market in2026! Our client is a Tier 1 Construction Main Contractor that specialises in major technical buildings projects - Data Centres, Pharma & Life Sciences, Advanced Manufacturing, Industrial & Logistics. Having recently secured a massive Data Centre build project in North West London, we are helping to build out a "best in click apply for full job details
Are you ready to combine your chemistry expertise & lab experience with data analysis to make a real impact? An exciting opportunity has arisen for a Materials Laboratory Technician & Data Analyst to join our team based in Crawley. This is a varied and hands-on role combining laboratory operations with meaningful data analysis. You will support the daily running of the Rayner Materials Test Laboratory while partnering with the Quality Engineering team to turn data into insight that drives performance and improvement. You'll spend 4 days per week in the Laboratory and 1 day per week in the office, offering a dynamic balance between practical and analytical work. What You'll Be Doing: Manufacturing batches of liquid raw materials to support business operations, including Reperin and OUA. Accurately weighing and mixing large quantities of chemicals, including the technical handling of organic compounds. Conducting chemical analysis and maintaining precise laboratory records. Performing Quality Assurance data analysis and producing quality impact reports. CAPA data analysis and reporting. Reperin / OUA process performance analysis. Providing Hydrophobic Manufacturing and Line 3 support. Supporting RayCoat manufacturing operations. Contributing to continuous improvement initiatives and project work. Designing and maintaining Power BI dashboards to deliver real-time and trend-based insights. Please note: this role requires heavy lifting of large volumes of chemicals . Skills & Experience Required: Essential: Degree, equivalent qualification, or equivalent experience in a science, clinical, or engineering discipline. Strong computer literacy with good knowledge of MS Office. Hands on laboratory experience (e.g. weighing and measuring chemicals). Previous experience in a data analyst role. Confident and competent in Excel. Desirable: Experience in a microbiology laboratory within the food, consumer, pharmaceutical, or medical device industry. Experience with chemical synthesis. Experience with chemical analysis. Working knowledge of Power BI. What We Can Offer You: Competitive payfor financial security & stability Annual Wellbeing Reimbursement of £300(for Spa Treatments, Gym Memberships, Dentistry & more!) On site Parkingfor convenience and cost efficiency Ongoing technical trainingto help you succeed and progress Recognition Programsthat celebrate teamwork & individual contributions Supportive Team Culturebuilt on collaboration & respect Pension Planto secure your future Cycle to Work Schemeto stay active and eco friendly Enhanced Parental Payto support growing families Referral Bonusto be rewarded for recommending talent Stage 1: Once you submit your application, our Talent Resourcing team will carefully review your details. Stage 2: If your application matches the role requirements, our Talent Resourcer will contact you to arrange a short screening call. Stage 3: If you are successful in the screening call stage, you will be invited to a face to face interview with our Microbiological Laboratory Manager.
Mar 23, 2026
Full time
Are you ready to combine your chemistry expertise & lab experience with data analysis to make a real impact? An exciting opportunity has arisen for a Materials Laboratory Technician & Data Analyst to join our team based in Crawley. This is a varied and hands-on role combining laboratory operations with meaningful data analysis. You will support the daily running of the Rayner Materials Test Laboratory while partnering with the Quality Engineering team to turn data into insight that drives performance and improvement. You'll spend 4 days per week in the Laboratory and 1 day per week in the office, offering a dynamic balance between practical and analytical work. What You'll Be Doing: Manufacturing batches of liquid raw materials to support business operations, including Reperin and OUA. Accurately weighing and mixing large quantities of chemicals, including the technical handling of organic compounds. Conducting chemical analysis and maintaining precise laboratory records. Performing Quality Assurance data analysis and producing quality impact reports. CAPA data analysis and reporting. Reperin / OUA process performance analysis. Providing Hydrophobic Manufacturing and Line 3 support. Supporting RayCoat manufacturing operations. Contributing to continuous improvement initiatives and project work. Designing and maintaining Power BI dashboards to deliver real-time and trend-based insights. Please note: this role requires heavy lifting of large volumes of chemicals . Skills & Experience Required: Essential: Degree, equivalent qualification, or equivalent experience in a science, clinical, or engineering discipline. Strong computer literacy with good knowledge of MS Office. Hands on laboratory experience (e.g. weighing and measuring chemicals). Previous experience in a data analyst role. Confident and competent in Excel. Desirable: Experience in a microbiology laboratory within the food, consumer, pharmaceutical, or medical device industry. Experience with chemical synthesis. Experience with chemical analysis. Working knowledge of Power BI. What We Can Offer You: Competitive payfor financial security & stability Annual Wellbeing Reimbursement of £300(for Spa Treatments, Gym Memberships, Dentistry & more!) On site Parkingfor convenience and cost efficiency Ongoing technical trainingto help you succeed and progress Recognition Programsthat celebrate teamwork & individual contributions Supportive Team Culturebuilt on collaboration & respect Pension Planto secure your future Cycle to Work Schemeto stay active and eco friendly Enhanced Parental Payto support growing families Referral Bonusto be rewarded for recommending talent Stage 1: Once you submit your application, our Talent Resourcing team will carefully review your details. Stage 2: If your application matches the role requirements, our Talent Resourcer will contact you to arrange a short screening call. Stage 3: If you are successful in the screening call stage, you will be invited to a face to face interview with our Microbiological Laboratory Manager.
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 23, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
Mar 23, 2026
Full time
Digital Dairy Chain - Site Food Safety Lead - Kendal Nutricare About us We are a rapid-growthscale-up disrupting the infant nutrition space through our award-winning brand Kendamil - the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We're proud to be a Queens' Award winning business and to be ranked by the Financial Times as one of Europe's 1000 Fastest Growing Companies in 2025. We're on an exciting path - join us! The Role As the Food Safety Lead at our Kendal site, you will play a key role in maintaining and continuously improving the site's Food Safety Management System (FSMS) in line with UK, EU, and FDA standards. You will ensure robust compliance for both domestic and export markets - with particular focus on U.S. FDA and FSMA requirements for infant formula - while leading validation activities and fostering a strong culture of food safety across the site. Responsibilities Food Safety Management & Compliance Lead the development, implementation, and maintenance of the site's FSMS in line with HACCP principles and international standards for infant formula. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. FDA Compliance (U.S. Exports) Act as the site's expert on FDA and PCQI regulations to maintain export readiness to the United State. Manage all food safety documentation and processes required for FDA and FSMA compliance. Partner with Regulatory Affairs to ensure alignment with evolving U.S. regulatory requirements. Lead the development, execution, and documentation of validation activities across the FSMS. Oversee validation programs including: Clean-in-Place (CIP) systems; Allergen cleaning and control; Thermal process validations (e.g., pasteurisation, UHT) Ensure all validations are scientifically sound, risk-based, and compliant with regulatory standards (FDA, Codex, EU). Maintain validation master plans, protocols, and reports, ensuring timely review and revalidation. Training & Team Development Provide leadership, coaching, and technical support to food safety and hygiene teams. Deliver training on food safety, allergen management, validation protocols, and FDA compliance. Foster a proactive, site-wide food safety culture through education and engagement. Continuous Improvement & Risk Management Analyse food safety performance data and lead root cause investigations. Drive continuous improvement and corrective/preventive actions (CAPA). Identify opportunities to strengthen food safety systems, validation, and regulatory readiness. Monitor and review programs to ensure full compliance with UK, EU, and FDA regulations. Conduct internal audits, inspections, and risk assessments to proactively identify and mitigate food safety risks. What you'll need Degree in Food Science, Microbiology, Food Technology, or a related discipline. Formal qualifications in HACCP, PCQI, and/or food safety auditing. Minimum 5 years' experience in food safety or quality within a food manufacturing environment - ideally in infant formula or high-care dairy. Strong knowledge of FDA regulations, PCQI responsibilities, and U.S. export compliance. Demonstrated success in leading validation programs (cleaning, allergen, and thermal processes). In-depth understanding of FSMS principles, food microbiology, allergen management, and hygienic design. Skilled in validation lifecycle management - from protocol design to data interpretation. Knowledge of BRC, ISO 22000, Codex Alimentarius, and CFR Title 21. Excellent analytical, communication, and leadership skills, with the ability to influence across teams. Lead Auditor qualification would be an advantage. What you'll get from us The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District? If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, () with your CV and a note on why you're right for the job - we can't wait to meet you! Additional Opportunities Join the Officers' Association Scotland upcoming networking event free of charge to meet service-leavers actively seeking new opportunities. Engage directly with veterans, explore transferable skills, and strengthen your workforce with disciplined, committed individuals. Participating demonstrates your commitment to a forces-friendly workplace, helping you attract loyal, skilled employees in a sector facing skills shortages. Disposition Technician - Quality Team Routine dispositioning of products across all stages of internal and external production. Monitor and respond to customer and vendor complaints. Conduct detailed investigations. Drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). QA Auditor - Factory Team Audit, monitor, and evaluate the organization's quality systems and procedures. Assist in resolving non-conformances and customer complaints. Support operational teams by maintaining high technical and quality standards in line with business objectives. Ensure compliance with Quality Management Systems and Good Manufacturing Practices (GMP). Assistant Manager - Grassland Youngstock Rearing Team Look after 1600 dairy replacements at the Overgarrel Farm. Assist in overseeing the rearing team. Support the transition of current team members moving for family reasons.
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Job Description Effectively managing and motivating the UK based Quality Auditors for all DO & CO Units in the UK, ensuring that they are being developed, have direction, and are provided with meaningful feedback Implementing legal requirements of Food Safety, as well as constantly improving the HACCP System and food safety procedures based on the Codex Alimentarius Ensuring compliance with HALAL requirements and preparing the annual certification Completing Supplier Audits liaising with the Purchasing Manager to ensure the raw materials comply with exceptionally high DO & CO standards. All ingredients should have an internal specification Managing and planning scheduled audits, like Hygiene Audits, Glass and Foreign Body Audits, GMP and HACCP Audits Liaising with external bodies like EHO and FSA to ensure the production is updated when the legislations are amended. You will strive to achieve the annual third party certification in accordance to FSSC 22000 Standard Building partnerships with customers. Identifying and investigating non-compliance and act as appropriate Establishing processes to ensure all specifications and recipes are up to date Forward, strategic thinking leader always looking to exceed targets and expectations whilst maintaining the collectiveness of the team and culture of DO & CO Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders Completing quality assessment reports, following through, and acting as necessary Working closely with the Executive teams and Operations Manager to ensure safe products Responsible for approval of current and new supplier data analysis and statistical interpretation Maintaining accurate and up to date documentation. All procedures are subject to document control including issue date and number Investigating complaints. You will record all complaints and oversee the investigations providing feedback to our partners, suppliers, and Senior Management Precise and accurate reporting to the Executive Team and Head Office Taking responsibility for all your actions, supporting your team, and celebrating successes as a family Qualifications Role model ability, leading a team, ready to roll up your sleeves and do what is needed to provide the best service with a problem-solving mentality Passion for high-end cuisine, love for food and motivation to deliver exceptional service Well presented, professional individual with a can-do, positive attitude that indulges in team success The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track DO & CO standards Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Have a great understanding and working knowledge of your department and be the expert in delivering practical actions for its improvement by taking a hands-on approach BSc Food Science or previous experience in a similar role Highly proficient in Microsoft Office package with excellent working knowledge of reporting and managing data Understanding of Health and Safety principles. Understanding of Sustainability requirements Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Mar 23, 2026
Full time
Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Job Description Effectively managing and motivating the UK based Quality Auditors for all DO & CO Units in the UK, ensuring that they are being developed, have direction, and are provided with meaningful feedback Implementing legal requirements of Food Safety, as well as constantly improving the HACCP System and food safety procedures based on the Codex Alimentarius Ensuring compliance with HALAL requirements and preparing the annual certification Completing Supplier Audits liaising with the Purchasing Manager to ensure the raw materials comply with exceptionally high DO & CO standards. All ingredients should have an internal specification Managing and planning scheduled audits, like Hygiene Audits, Glass and Foreign Body Audits, GMP and HACCP Audits Liaising with external bodies like EHO and FSA to ensure the production is updated when the legislations are amended. You will strive to achieve the annual third party certification in accordance to FSSC 22000 Standard Building partnerships with customers. Identifying and investigating non-compliance and act as appropriate Establishing processes to ensure all specifications and recipes are up to date Forward, strategic thinking leader always looking to exceed targets and expectations whilst maintaining the collectiveness of the team and culture of DO & CO Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders Completing quality assessment reports, following through, and acting as necessary Working closely with the Executive teams and Operations Manager to ensure safe products Responsible for approval of current and new supplier data analysis and statistical interpretation Maintaining accurate and up to date documentation. All procedures are subject to document control including issue date and number Investigating complaints. You will record all complaints and oversee the investigations providing feedback to our partners, suppliers, and Senior Management Precise and accurate reporting to the Executive Team and Head Office Taking responsibility for all your actions, supporting your team, and celebrating successes as a family Qualifications Role model ability, leading a team, ready to roll up your sleeves and do what is needed to provide the best service with a problem-solving mentality Passion for high-end cuisine, love for food and motivation to deliver exceptional service Well presented, professional individual with a can-do, positive attitude that indulges in team success The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies Meticulous attention to detail and data driven with the ability to influence different departments to suggest, implement and track DO & CO standards Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family Have a great understanding and working knowledge of your department and be the expert in delivering practical actions for its improvement by taking a hands-on approach BSc Food Science or previous experience in a similar role Highly proficient in Microsoft Office package with excellent working knowledge of reporting and managing data Understanding of Health and Safety principles. Understanding of Sustainability requirements Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Enjoy perks by referring your friends through our Refer a Friend Scheme Save money and time with On-Site Free Meals Expand your skills and knowledge through our in-house training opportunities. A business where you can have a real impact, we're not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Business Intelligence Developer Peterborough, UK (Hybrid) Permanent full time Competitive + Bonus IRIS is continuing to grow its Data Science team as the business relies more heavily on data to support reporting, decision-making and future initiatives across finance, sales and operations. This is a newly created role to support the ongoing development of ABIOS , our internal data platform. ABIOS is used daily by teams across the business and plays an important role in areas such as billing, reporting and operational insight, supporting around £500k of monthly revenue. The role would suit someone who enjoys working with SQL, likes understanding how data is used in a real business context, and wants to be close to the problems they're solving rather than working on isolated technical tasks. Why This Role Matters ABIOS underpins a lot of day-to-day activity at IRIS. It brings together data from multiple core systems and makes it usable for teams who rely on accurate, timely information. Used by over 700 internal users each day Supports billing, finance and operational reporting Helps teams view, update and work with trusted data Continues to evolve as the business grows and changes You'll help keep the platform running smoothly while also contributing to improvements and future changes, including a move towards a hybrid Azure / AWS environment. About the Team You'll Join You'll join a small team of Business Intelligence Developers within the wider Data Science function, reporting into the Senior Manager, Data Science. The team works collaboratively and supports one another. There's a mix of development, data and analysis skills, and people are encouraged to share ideas, ask questions and challenge how things are done when it makes sense. What You'll Be Doing This is a hands-on role with a mix of development and support. Day to day, you'll be: Building and improving internal data tools within ABIOS Writing and maintaining SQL queries, views and datasets Pulling data from data warehouses and preparing it for use in tools and reports Investigating and fixing data issues to maintain data quality Testing changes and new features to ensure they work as expected Working with internal teams (such as Finance and Sales) to understand what data they need Documenting solutions and creating simple user guides Supporting wider Data Science BAU activity when needed As you become more familiar with the platform, you'll take on more ownership and start contributing to how solutions are designed, not just built. What We're Looking For This role is suited to someone with a solid foundation who is keen to develop further. You'll ideally have: Commercial experience working with SQL and data manipulation Strong Excel / Microsoft 365 skills Experience working with data in a business environment A structured, organised approach and good attention to detail The ability to explain technical topics clearly to non-technical colleagues Experience in the following would be useful but isn't essential: Postgres, MySQL or similar databases C# .NET, JavaScript, HTML/CSS Azure or AWS Internal data tools or reporting platforms Agile or Waterfall delivery approaches More importantly, we're looking for someone who is: Curious and keen to learn Comfortable asking questions and picking up new systems Practical and solution-focused Happy working as part of a team but able to take ownership of tasks Willing to put the effort in and grow with the role What You'll Gain A role that supports core business activity , not side projects Clear ownership and responsibility as you build confidence Exposure to cloud platforms and modern data practices Support and on-the-job learning from an experienced team Opportunities to develop towards more advanced data work over time Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you're interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Hiring Manager interview A conversation focused on your experience, mindset and motivation for the role. We're looking for genuine interest and understanding of what the role involves. Technical / practical test A SQL- and data-focused assessment sent to you to complete independently. The test is designed to assess your own technical ability and understanding. Final face-to-face interview (Peterborough/Manchester) A final discussion with senior members of the Data Science team, including the hiring manager, to explore fit, collaboration style and how you'd work day to day. If you're looking for a role where your SQL skills are genuinely used, your work is trusted, and you can grow with the platform over time, we'd like to hear from you.
Mar 22, 2026
Full time
Business Intelligence Developer Peterborough, UK (Hybrid) Permanent full time Competitive + Bonus IRIS is continuing to grow its Data Science team as the business relies more heavily on data to support reporting, decision-making and future initiatives across finance, sales and operations. This is a newly created role to support the ongoing development of ABIOS , our internal data platform. ABIOS is used daily by teams across the business and plays an important role in areas such as billing, reporting and operational insight, supporting around £500k of monthly revenue. The role would suit someone who enjoys working with SQL, likes understanding how data is used in a real business context, and wants to be close to the problems they're solving rather than working on isolated technical tasks. Why This Role Matters ABIOS underpins a lot of day-to-day activity at IRIS. It brings together data from multiple core systems and makes it usable for teams who rely on accurate, timely information. Used by over 700 internal users each day Supports billing, finance and operational reporting Helps teams view, update and work with trusted data Continues to evolve as the business grows and changes You'll help keep the platform running smoothly while also contributing to improvements and future changes, including a move towards a hybrid Azure / AWS environment. About the Team You'll Join You'll join a small team of Business Intelligence Developers within the wider Data Science function, reporting into the Senior Manager, Data Science. The team works collaboratively and supports one another. There's a mix of development, data and analysis skills, and people are encouraged to share ideas, ask questions and challenge how things are done when it makes sense. What You'll Be Doing This is a hands-on role with a mix of development and support. Day to day, you'll be: Building and improving internal data tools within ABIOS Writing and maintaining SQL queries, views and datasets Pulling data from data warehouses and preparing it for use in tools and reports Investigating and fixing data issues to maintain data quality Testing changes and new features to ensure they work as expected Working with internal teams (such as Finance and Sales) to understand what data they need Documenting solutions and creating simple user guides Supporting wider Data Science BAU activity when needed As you become more familiar with the platform, you'll take on more ownership and start contributing to how solutions are designed, not just built. What We're Looking For This role is suited to someone with a solid foundation who is keen to develop further. You'll ideally have: Commercial experience working with SQL and data manipulation Strong Excel / Microsoft 365 skills Experience working with data in a business environment A structured, organised approach and good attention to detail The ability to explain technical topics clearly to non-technical colleagues Experience in the following would be useful but isn't essential: Postgres, MySQL or similar databases C# .NET, JavaScript, HTML/CSS Azure or AWS Internal data tools or reporting platforms Agile or Waterfall delivery approaches More importantly, we're looking for someone who is: Curious and keen to learn Comfortable asking questions and picking up new systems Practical and solution-focused Happy working as part of a team but able to take ownership of tasks Willing to put the effort in and grow with the role What You'll Gain A role that supports core business activity , not side projects Clear ownership and responsibility as you build confidence Exposure to cloud platforms and modern data practices Support and on-the-job learning from an experienced team Opportunities to develop towards more advanced data work over time Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you're interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Hiring Manager interview A conversation focused on your experience, mindset and motivation for the role. We're looking for genuine interest and understanding of what the role involves. Technical / practical test A SQL- and data-focused assessment sent to you to complete independently. The test is designed to assess your own technical ability and understanding. Final face-to-face interview (Peterborough/Manchester) A final discussion with senior members of the Data Science team, including the hiring manager, to explore fit, collaboration style and how you'd work day to day. If you're looking for a role where your SQL skills are genuinely used, your work is trusted, and you can grow with the platform over time, we'd like to hear from you.
QUALITY ASSURANCE ENGINEER NEEDED IN TELFORD (SHROPSHIRE) We are proud to be working with a long standing FMCG manufacturing business in Telford who are actively seeking a Quality Assurance Engineer to join them on a permanent basis, the working hours with this job are 9am-5pm Monday to Friday (with some slight flexibility on the start and finish time), and the annual salary is paying up to £32,000 per annum (DOE). The hiring manager would like someone who has some formal qualifications in either the English Language, Mathematics or a Science-based subject, and as the role will involve both office and shop floor duties, we are looking for someone who is proficient with Microsoft Office packages. Previous experience within the packaging / FMCG / pharmaceutical industry would be highly advantageous, but other industry experience would be considered providing you have the right skill set, the hiring manager would also like someone who has been involved with internal auditing, and a formal qualification in Internal Quality Auditing would be well received. We are looking for someone who lives within a 25 mile radius of Telford (Shropshire). Someone who has previously worked as an Internal Auditor, QA Engineer, Quality Auditor, Quality Assurance Technician, Quality Engineer or Compliance Engineer would be a great fit for this role. What You Will Do: Drive quality and product safety improvements across the company, reducing waste and customer complaints. Coordinate the timely reporting of customer documentation requirements, including supplier quality questionnaires and non-conformance reports. Assist with internal quality system audits, GMP audits, and compliance audits by external accreditation bodies. Monitor and ensure compliance with current and changing legislation related to food safety, health and safety, and environmental standards. Support waste management and reduction activities, contributing to the company's environmental goals. Provide clear and up-to-date information to other departments, ensuring safe products meet the highest quality standards. What You Will Bring: Formal qualifications in English, mathematics, and a science-based subject, along with an internal quality auditing qualification. A Full UK Driving License. Experience in Corrective and Preventive Actions (CAPA) and root-cause analysis (RCA). Strong communication skills, with the ability to liaise confidently with internal teams, customers, suppliers, and certification bodies. Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to produce clear written documentation and analyse numerical data. A self-motivated and open-minded attitude, with a willingness to learn and grow within the role. This company is a leader in its field, specialising in high-quality manufacturing and pioneering innovative techniques that provide environmental and commercial advantages. Joining this team means contributing to a business that values excellence, sustainability, and continuous improvement. This role is your chance to be part of an organisation that works with leading consumer brands and is committed to delivering outstanding results. Location: This role is based in Telford (Shropshire). Interested?: If you're ready to take on this fantastic opportunity as a Quality Assurance Engineer, don't wait. Apply now and take the first step towards an exciting and rewarding career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Mar 22, 2026
Full time
QUALITY ASSURANCE ENGINEER NEEDED IN TELFORD (SHROPSHIRE) We are proud to be working with a long standing FMCG manufacturing business in Telford who are actively seeking a Quality Assurance Engineer to join them on a permanent basis, the working hours with this job are 9am-5pm Monday to Friday (with some slight flexibility on the start and finish time), and the annual salary is paying up to £32,000 per annum (DOE). The hiring manager would like someone who has some formal qualifications in either the English Language, Mathematics or a Science-based subject, and as the role will involve both office and shop floor duties, we are looking for someone who is proficient with Microsoft Office packages. Previous experience within the packaging / FMCG / pharmaceutical industry would be highly advantageous, but other industry experience would be considered providing you have the right skill set, the hiring manager would also like someone who has been involved with internal auditing, and a formal qualification in Internal Quality Auditing would be well received. We are looking for someone who lives within a 25 mile radius of Telford (Shropshire). Someone who has previously worked as an Internal Auditor, QA Engineer, Quality Auditor, Quality Assurance Technician, Quality Engineer or Compliance Engineer would be a great fit for this role. What You Will Do: Drive quality and product safety improvements across the company, reducing waste and customer complaints. Coordinate the timely reporting of customer documentation requirements, including supplier quality questionnaires and non-conformance reports. Assist with internal quality system audits, GMP audits, and compliance audits by external accreditation bodies. Monitor and ensure compliance with current and changing legislation related to food safety, health and safety, and environmental standards. Support waste management and reduction activities, contributing to the company's environmental goals. Provide clear and up-to-date information to other departments, ensuring safe products meet the highest quality standards. What You Will Bring: Formal qualifications in English, mathematics, and a science-based subject, along with an internal quality auditing qualification. A Full UK Driving License. Experience in Corrective and Preventive Actions (CAPA) and root-cause analysis (RCA). Strong communication skills, with the ability to liaise confidently with internal teams, customers, suppliers, and certification bodies. Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to produce clear written documentation and analyse numerical data. A self-motivated and open-minded attitude, with a willingness to learn and grow within the role. This company is a leader in its field, specialising in high-quality manufacturing and pioneering innovative techniques that provide environmental and commercial advantages. Joining this team means contributing to a business that values excellence, sustainability, and continuous improvement. This role is your chance to be part of an organisation that works with leading consumer brands and is committed to delivering outstanding results. Location: This role is based in Telford (Shropshire). Interested?: If you're ready to take on this fantastic opportunity as a Quality Assurance Engineer, don't wait. Apply now and take the first step towards an exciting and rewarding career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Mar 22, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Job Title: Water Quality Science Manager Salary: To £55,000 depending on experience Location: Cambridge/Walsall Travel: Required across both regions Looking for a role where your expertise truly makes a difference? As Water Quality Science Manager , you'll lead a skilled team ensuring millions of people across South Staffs and Cambridge enjoy safe, high quality drinking water every day. You'll combine technical leadership with hands on operational oversight, driving compliance, innovation, and resilience across treatment works, reservoirs, and distribution networks. The Role: This role ensures the delivery of safe, high-quality drinking water across treatment works, storage assets, and distribution networks in both South Staffs and Cambridge. The Water Quality Science Manager provides technical leadership and operational oversight to maintain compliance with regulatory standards and company policies, while driving continuous improvement in resilience, performance, and customer outcomes. Key Responsibilities Ensure continuous compliance with all regulatory and company water quality standards across treatment works, reservoirs, and distribution networks Lead, develop, and motivate the water quality team to deliver high performance and professional growth Optimise treatment processes, storage facilities, and network water quality controls Manage budgets, contracts, and capital projects to achieve value for money and continuous improvement Support Drinking Water Safety Plans (DWSPs) by reviewing water quality risks across assets and networks Provide clear technical leadership and advice to stakeholders to support operational and strategic decision-making Oversee investigations into water quality events, ensuring timely resolution and prevention of recurrence Develop and maintain effective monitoring, reporting, and auditing systems to support data-driven decisions Represent the company with regulators, public health authorities, and industry partners to influence and promote best practice Foster collaboration across Operations, Capital Delivery, and Asset Management to improve resilience and customer outcomes What You'll Need: Essential Graduate/HND in a relevant scientific discipline Previous experience in the water industry Knowledge of risk assessments and regulatory compliance (particularly DWI) Strong management and leadership skills Excellent communication skills across all levels PC literacy Full valid driving licence Ability to carry out site audits Desirable Qualification in a water industry-related discipline Experience of water industry processes from source to tap Knowledge of water quality and water fitting regulations What You'll Get in Return: A competitive salary plus benefits. 25 days holiday + bank holidays. Company pension with employer contributions. 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters. Eyecare vouchers - via Specsavers. Employee Assistance Programme (EAP). 24/7 remote GP access.
Mar 22, 2026
Full time
Job Title: Water Quality Science Manager Salary: To £55,000 depending on experience Location: Cambridge/Walsall Travel: Required across both regions Looking for a role where your expertise truly makes a difference? As Water Quality Science Manager , you'll lead a skilled team ensuring millions of people across South Staffs and Cambridge enjoy safe, high quality drinking water every day. You'll combine technical leadership with hands on operational oversight, driving compliance, innovation, and resilience across treatment works, reservoirs, and distribution networks. The Role: This role ensures the delivery of safe, high-quality drinking water across treatment works, storage assets, and distribution networks in both South Staffs and Cambridge. The Water Quality Science Manager provides technical leadership and operational oversight to maintain compliance with regulatory standards and company policies, while driving continuous improvement in resilience, performance, and customer outcomes. Key Responsibilities Ensure continuous compliance with all regulatory and company water quality standards across treatment works, reservoirs, and distribution networks Lead, develop, and motivate the water quality team to deliver high performance and professional growth Optimise treatment processes, storage facilities, and network water quality controls Manage budgets, contracts, and capital projects to achieve value for money and continuous improvement Support Drinking Water Safety Plans (DWSPs) by reviewing water quality risks across assets and networks Provide clear technical leadership and advice to stakeholders to support operational and strategic decision-making Oversee investigations into water quality events, ensuring timely resolution and prevention of recurrence Develop and maintain effective monitoring, reporting, and auditing systems to support data-driven decisions Represent the company with regulators, public health authorities, and industry partners to influence and promote best practice Foster collaboration across Operations, Capital Delivery, and Asset Management to improve resilience and customer outcomes What You'll Need: Essential Graduate/HND in a relevant scientific discipline Previous experience in the water industry Knowledge of risk assessments and regulatory compliance (particularly DWI) Strong management and leadership skills Excellent communication skills across all levels PC literacy Full valid driving licence Ability to carry out site audits Desirable Qualification in a water industry-related discipline Experience of water industry processes from source to tap Knowledge of water quality and water fitting regulations What You'll Get in Return: A competitive salary plus benefits. 25 days holiday + bank holidays. Company pension with employer contributions. 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital, and health matters. Eyecare vouchers - via Specsavers. Employee Assistance Programme (EAP). 24/7 remote GP access.
GRADUATE/TRAINEE LANDSCAPER WE ARE ECOSULIS Accelerate Nature Recovery with Ecosulis Are you a passionate about conservation and sustainability to make a tangible impact on ecosystem recovery? Do you want to be part of a dynamic team dedicated to rewilding half the planet by 2050? If so, we invite you to join Ecosulis as our new Graduate (Trainee) Landscaper About Ecosulis At Ecosulis, we are pioneers in rewilding science and policy with over 30 years of experience. As a certified B Corp, we specialise in designing and delivering efficient, scalable nature-based solutions that benefit both people and the planet. Our mission is to create a world where rewilding not only enhances biodiversity but also delivers commercial and financial benefits, allowing nature and business to thrive together. About the Role Start your career in ecological and sustainable landscaping with Ecosulis. In this role, you'll support the delivery of nature recovery and habitat creation projects, gaining hands-on experience in environments like wetlands, meadows, and woodlands. You'll develop key skills in sustainable land management and ecological restoration, building a solid foundation for your future career. Within your first 12 months, we'll work with you to create a tailored Personal Development Plan (PDP) that aligns with your strengths and goals. This plan will map out the training, skills, and experience needed to progress into a Landscaper role, providing a clear, supported path for your growth. We're committed to your development and success, offering a structured approach to learning and career progression in a supportive team environment. More information Job type: Permanent, full time Start date: asap Salary: £29,484 Location: Quainton, Buckinghamshire, HP22 4DE but willing to travel to other sites to gain experience on other projects. Reports To: Site Manager A full UK driving licence and use of own vehicle will be required for this position. Ecosulis is committed to investing in your development and will provide accredited training within your first six months to equip you with the essential skills and knowledge needed for your role. Ecosulis funded training Courses CSCS (CITB and ROLO Course) HAVS Manual Handling Spills Management COSHH Waste Management & Environmental Awareness Asbestos Awareness Brushcutter/strimmer First Aid + Forestry Key Responsibilities Habitat Creation and Nature Recovery Assist with planting, seeding, and establishing native habitats such as wildflower meadows, scrubland, and wetlands. Develop practical skills in creating natural features that support and enhance wildlife. Support the identification and safe removal of invasive plant species. Learn methods to promote biodiversity by protecting and encouraging native plants and ecosystems. Help build and maintain habitat structures like ponds, hibernacula, and wildlife corridors. Carry out land management tasks that align with conservation and environmental goals. Assist with monitoring the health of plants and soils to ensure successful habitat establishment. Support data collection and ongoing care for planted or restored sites. Site Safety and Use of Tools / Equipment Gain qualifications and experience using landscaping tools and machinery, including strimmers and brush cutters. Assist with routine equipment checks and basic maintenance under guidance. Help prepare sites by removing turf, installing fencing, and applying mulch. Maintain clean, organised, and safe working areas throughout projects. Work closely with ecologists, contractors, and project managers to support effective project delivery. Communicate clearly and professionally with team members and stakeholders. Adhere to all health and safety policies to maintain a secure working environment. Learn and implement Ecosulis' commitment to sustainable and environmentally responsible practices. Be ready to work at different sites, including remote and rural locations. Willingness to travel and stay overnight when necessary to meet project requirements. Experience Previous Landscaping or Environmental Project Experience would be desirable, however this is a Graduate/Trainee opportunity. So we warmly welcome applications from individuals who have a genuine passion for ecological restoration and a strong commitment to sustainability. If you're eager to contribute to meaningful environmental projects and grow your career with a company dedicated to making a positive impact, we'd love to hear from you. Qualifications Essential Full UK driving licence and use of own vehicle. What We Offer 3% company pension contribution. Cycle-to-work scheme. Enhanced benefits supporting you through life's milestones. Professional Development Clear career pathways towards leadership roles. Supportive Culture Occupational Health Platform and Employee Assistance Programme for wellbeing support. Internal Reward Points Scheme to acknowledge and celebrate your contributions. Welcome Package Receive a welcome pack upon starting. Fitbit provided upon completion of probation. How to apply To apply for the position please send your CV and covering letter using the below link: For any questions about the position, please email us at . Equality, Diversity & Inclusion Ecosulis is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and communities.
Mar 22, 2026
Full time
GRADUATE/TRAINEE LANDSCAPER WE ARE ECOSULIS Accelerate Nature Recovery with Ecosulis Are you a passionate about conservation and sustainability to make a tangible impact on ecosystem recovery? Do you want to be part of a dynamic team dedicated to rewilding half the planet by 2050? If so, we invite you to join Ecosulis as our new Graduate (Trainee) Landscaper About Ecosulis At Ecosulis, we are pioneers in rewilding science and policy with over 30 years of experience. As a certified B Corp, we specialise in designing and delivering efficient, scalable nature-based solutions that benefit both people and the planet. Our mission is to create a world where rewilding not only enhances biodiversity but also delivers commercial and financial benefits, allowing nature and business to thrive together. About the Role Start your career in ecological and sustainable landscaping with Ecosulis. In this role, you'll support the delivery of nature recovery and habitat creation projects, gaining hands-on experience in environments like wetlands, meadows, and woodlands. You'll develop key skills in sustainable land management and ecological restoration, building a solid foundation for your future career. Within your first 12 months, we'll work with you to create a tailored Personal Development Plan (PDP) that aligns with your strengths and goals. This plan will map out the training, skills, and experience needed to progress into a Landscaper role, providing a clear, supported path for your growth. We're committed to your development and success, offering a structured approach to learning and career progression in a supportive team environment. More information Job type: Permanent, full time Start date: asap Salary: £29,484 Location: Quainton, Buckinghamshire, HP22 4DE but willing to travel to other sites to gain experience on other projects. Reports To: Site Manager A full UK driving licence and use of own vehicle will be required for this position. Ecosulis is committed to investing in your development and will provide accredited training within your first six months to equip you with the essential skills and knowledge needed for your role. Ecosulis funded training Courses CSCS (CITB and ROLO Course) HAVS Manual Handling Spills Management COSHH Waste Management & Environmental Awareness Asbestos Awareness Brushcutter/strimmer First Aid + Forestry Key Responsibilities Habitat Creation and Nature Recovery Assist with planting, seeding, and establishing native habitats such as wildflower meadows, scrubland, and wetlands. Develop practical skills in creating natural features that support and enhance wildlife. Support the identification and safe removal of invasive plant species. Learn methods to promote biodiversity by protecting and encouraging native plants and ecosystems. Help build and maintain habitat structures like ponds, hibernacula, and wildlife corridors. Carry out land management tasks that align with conservation and environmental goals. Assist with monitoring the health of plants and soils to ensure successful habitat establishment. Support data collection and ongoing care for planted or restored sites. Site Safety and Use of Tools / Equipment Gain qualifications and experience using landscaping tools and machinery, including strimmers and brush cutters. Assist with routine equipment checks and basic maintenance under guidance. Help prepare sites by removing turf, installing fencing, and applying mulch. Maintain clean, organised, and safe working areas throughout projects. Work closely with ecologists, contractors, and project managers to support effective project delivery. Communicate clearly and professionally with team members and stakeholders. Adhere to all health and safety policies to maintain a secure working environment. Learn and implement Ecosulis' commitment to sustainable and environmentally responsible practices. Be ready to work at different sites, including remote and rural locations. Willingness to travel and stay overnight when necessary to meet project requirements. Experience Previous Landscaping or Environmental Project Experience would be desirable, however this is a Graduate/Trainee opportunity. So we warmly welcome applications from individuals who have a genuine passion for ecological restoration and a strong commitment to sustainability. If you're eager to contribute to meaningful environmental projects and grow your career with a company dedicated to making a positive impact, we'd love to hear from you. Qualifications Essential Full UK driving licence and use of own vehicle. What We Offer 3% company pension contribution. Cycle-to-work scheme. Enhanced benefits supporting you through life's milestones. Professional Development Clear career pathways towards leadership roles. Supportive Culture Occupational Health Platform and Employee Assistance Programme for wellbeing support. Internal Reward Points Scheme to acknowledge and celebrate your contributions. Welcome Package Receive a welcome pack upon starting. Fitbit provided upon completion of probation. How to apply To apply for the position please send your CV and covering letter using the below link: For any questions about the position, please email us at . Equality, Diversity & Inclusion Ecosulis is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and communities.