Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Mar 25, 2026
Full time
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. As iwoca's Office & Community Manager, you'll support our People Strategy by maintaining and continuously improving our four office spaces, currently in London, Leeds, Berlin and Frankfurt. You'll also be responsible for ensuring that we have a strong community of iwocans that continue to love iwoca as a place to work, both within those office spaces and outside of them. You'll be based at our main headquarters in Central London and work remotely with members of our office team based in Leeds, Berlin and Frankfurt. This is a fixed-term, one-year maternity cover contract, with a required start date by 1st April at the latest. You'll be responsible for The smooth day to day running of our office spaces including coordinating food deliveries, handling visitors and liaising with our building management to quickly fix issues as they arise. Managing our agreements and contracts with suppliers that support making our office great. Ensuring that general health and safety and fire regulations are being met and kept up to date. Liaising with our landlords to ensure that our office spaces meet our requirements as well as scale and work with our estate agents to find new office options when we expect to outgrow current desk space. Planning and implementing any changes we want to make to our office spaces, including working with external designers when we need a refresh. The planning and delivery of events that are key in maintaining community across iwocans, including our Summer and Winter parties and retreats. Owning and delivering a schedule of events throughout the year that keep our community connected and having fun, such as pancake day, table tennis tournaments and Eid celebrations. What we're looking for At least two years experience in a similar Office/Community Manager role, ideally within a fast growing company with a team that really values the office spaces they work from. Experience planning and delivering whole company events. You'll be proactive and anticipate potential issues, resolving them before they arise, keeping things moving seamlessly. Experience handling the end to end process for an office move or building out a brand new office space. Strong negotiation skills with experience managing supplier and vendor relationships, with a focus on value for money. A strong desire to help people and make yourself useful, you'll be someone who gets a lot of satisfaction from helping others. Excellent organisational, interpersonal and time management skills Creativity, you'll bring fresh ideas for how to make our office spaces and community even stronger and be able to deliver those ideas in a thoughtful and structured way. Great stakeholder management and ability to quickly build trust and alignment with everyone across the business, from senior leadership to new joiners on their first day. Able to work under pressure and prioritise effectively based on what's the most important thing to get done at any particular moment. The Culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services. The Offices & Benefits We put a lot of effort into making iwoca a great place to work: Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, football, etc. Flexible working hours. Gym discounts and medical insurance access (subject to contract length). Company-wide talks with internal and external speakers.
Mar 25, 2026
Full time
The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. As iwoca's Office & Community Manager, you'll support our People Strategy by maintaining and continuously improving our four office spaces, currently in London, Leeds, Berlin and Frankfurt. You'll also be responsible for ensuring that we have a strong community of iwocans that continue to love iwoca as a place to work, both within those office spaces and outside of them. You'll be based at our main headquarters in Central London and work remotely with members of our office team based in Leeds, Berlin and Frankfurt. This is a fixed-term, one-year maternity cover contract, with a required start date by 1st April at the latest. You'll be responsible for The smooth day to day running of our office spaces including coordinating food deliveries, handling visitors and liaising with our building management to quickly fix issues as they arise. Managing our agreements and contracts with suppliers that support making our office great. Ensuring that general health and safety and fire regulations are being met and kept up to date. Liaising with our landlords to ensure that our office spaces meet our requirements as well as scale and work with our estate agents to find new office options when we expect to outgrow current desk space. Planning and implementing any changes we want to make to our office spaces, including working with external designers when we need a refresh. The planning and delivery of events that are key in maintaining community across iwocans, including our Summer and Winter parties and retreats. Owning and delivering a schedule of events throughout the year that keep our community connected and having fun, such as pancake day, table tennis tournaments and Eid celebrations. What we're looking for At least two years experience in a similar Office/Community Manager role, ideally within a fast growing company with a team that really values the office spaces they work from. Experience planning and delivering whole company events. You'll be proactive and anticipate potential issues, resolving them before they arise, keeping things moving seamlessly. Experience handling the end to end process for an office move or building out a brand new office space. Strong negotiation skills with experience managing supplier and vendor relationships, with a focus on value for money. A strong desire to help people and make yourself useful, you'll be someone who gets a lot of satisfaction from helping others. Excellent organisational, interpersonal and time management skills Creativity, you'll bring fresh ideas for how to make our office spaces and community even stronger and be able to deliver those ideas in a thoughtful and structured way. Great stakeholder management and ability to quickly build trust and alignment with everyone across the business, from senior leadership to new joiners on their first day. Able to work under pressure and prioritise effectively based on what's the most important thing to get done at any particular moment. The Culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services. The Offices & Benefits We put a lot of effort into making iwoca a great place to work: Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, football, etc. Flexible working hours. Gym discounts and medical insurance access (subject to contract length). Company-wide talks with internal and external speakers.
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Mar 25, 2026
Full time
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Mar 25, 2026
Full time
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Join a global profession services leader, committed to solving the world s biggest challenges across energy, transport, utilities and urbanisation. We are seeking curious minds with a passion for data-driven problem solving to join and shape our growing Data & Insights team. You will support the delivery of innovative solutions across all infrastructure sectors, delivering tangible impacts for generations to come. You ll have the freedom to explore your interests across diverse projects, with support and encouragement to develop your skills and experience. We embrace a start-up mentality within a global corporate framework, encouraging autonomous decision making, fresh ideas and agile thinking. We are a world leader in bringing data and infrastructure advisory together, with a team who fosters collaboration and individual support, empowering you to meaningfully contribute to our continuously growing and improving team. Our Data & Insights Advisory team Working across Australia, the UK and North America, our world leading data capability is invested in using data and systems capability to support infrastructure owners globally. Our service highlights include: Strategic Modelling: Working alongside industry experts in the built and natural environment, we create models and simulations to understand and forecast complex scenarios, such as England s transition to a more sustainable agricultural system. Analytical Data Management: We bring the latest in cloud, software, and data best practices to our clients to develop clean and expressive datasets, tightly aligned to their goals and ambitions. Digital Asset Management: We combine our knowledge of the infrastructure lifecycle across industries like water, power, rail, and highways, and our expertise in data-driven insights to help our clients make decisions about the stewardship of their assets. Location Intelligence: We develop world-class solutions in mobility, logistics and GIS using high-volume data sources such as mobile network data. For example, analysing visitor behaviour at major venues and identifying changes in national travel patterns. Your responsibilities: Stakeholder Engagement & Communication Pro-actively engaging with stakeholders to gather information, determine root causes of issues, and develop strong relationships. Clear and concise presentation of results and concepts through a variety of mediums, tailoring the level of technical content to the audience. Articulating your views and honest perspectives through active listening and engaged participation. Technical Leadership & Project Delivery Leading technical project delivery by designing solutions, writing code, and conducting analysis using Agile principles. Using data and operational management techniques to improve operational performance. Providing technical oversight to data scientists, identifying opportunities to use data to derive insights and shape technical solutions. Acting as Project Manager on appropriate projects. Team & Business Development Actively engaging with team growth activities and operational tasks. Identifying, pursuing, and securing opportunities and new work that benefit clients, including providing input to tenders and bids. Continuous Learning & Growth Seek out opportunities to improve your technical and non-technical skills, with support from the team. Taking a pro-active role in developing the skills of team members. About you We would love to hear from you if you can bring proven, demonstrable senior experience in any of the above areas. As a consulting role, we are looking for effective problem solvers, leaders, and communicators. Personal Characteristics You are an effective collaborator and communicator who can work well with a range of clients. You are inquisitive and eager to improve and develop your skillset. You are comfortable being part of a growing team that is building a business. You are an independent thinker who can present their own ideas even when challenging the norm. You have an open, inclusive, collaborative working style and understand the importance of diversity and inclusion in the workplace. You are an analytical thinker with the ability to break down complex problems into manageable chunks. Previous Experience Due to the diversity of our projects, a range of skills and experience is beneficial to this role. An ideal candidate will demonstrate 4+ years proven experience in any combination of the following, with particular emphasis on strong technical capabilities with graduate or postgraduate qualifications: Technical Capabilities Strong data manipulation and analysis skills. Programming using Python and SQL (additional languages are a benefit). Dashboarding using Tableau and/or Power BI and data visualisation using common data science packages (Matplotlib, seaborn, etc.) Understanding of version control (preferably through Git). Experience in contributing to and improving technical playbooks. Solid knowledge of statistical methods and concepts. Management Consulting Capabilities Management consulting expertise, including methodologies, frameworks, tools, and approaches to solve business problems. Experience in Business Analytics, using data and statistical analysis to derive insights and make informed decisions. Experience in Agile training and effective implementation of Agile principles. Clear and detailed client communication, including presentation and storytelling of technical concepts. Project Management skills, ensuring projects are delivered on time, in budget, and within scope. About GHD Being the best that we can be is in our culture. We are a family of smart, innovative, and creative problem solvers. In our employee-owned company, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come. Our Commitment to you Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another. We will support your needs by giving you the tools to do your best work and then recognise your achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business. Equality, diversity, and inclusion lie at the heart of our team culture. We operate a flat intellectual hierarchy meaning every voice is heard and has genuine influence. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and experience, and we recognise the value this brings our collective team approach to solving challenging client problems. Our internal working groups, such as GHD Young Professionals, LGBT+ Alliance and Women in GHD (WING), enable every employee to shape the conversation and help implement initiatives to make GHD a better place to work for all. Inclusion is hugely important to us, and we want to ensure every team member can balance work around their unique personal circumstances. In addition to a competitive salary, we offer a wider variety of benefits to support you, including 25 days paid leave with opportunity to purchase additional leave, matched pension contributions and family-friendly flexible working. As an employee-owned business, you will have the opportunity to obtain shares in GHD, empowering you to shape and share the company s long-term success. We will advocate for your professional development and provide you with technical development opportunities and mentoring programmes to help you grow and improve your abilities. We actively promote inclusion and equity focussed initiatives, with the example of our STEMAZING partnership, which offers STEM outreach programmes for women. We are always looking to improve the way we collaborate, communicate and operate as a team through regular socials, team strategy days and internal initiatives. Working Location This is a hybrid role, with an expectation of an average of 3 days per week working at one of our GHD offices, with travel required depending on client demands. What next? If shortlisted, our interview approach is a two-way learning experience. We will give you access to the leadership team and technical leads throughout the application process.
Mar 25, 2026
Full time
Join a global profession services leader, committed to solving the world s biggest challenges across energy, transport, utilities and urbanisation. We are seeking curious minds with a passion for data-driven problem solving to join and shape our growing Data & Insights team. You will support the delivery of innovative solutions across all infrastructure sectors, delivering tangible impacts for generations to come. You ll have the freedom to explore your interests across diverse projects, with support and encouragement to develop your skills and experience. We embrace a start-up mentality within a global corporate framework, encouraging autonomous decision making, fresh ideas and agile thinking. We are a world leader in bringing data and infrastructure advisory together, with a team who fosters collaboration and individual support, empowering you to meaningfully contribute to our continuously growing and improving team. Our Data & Insights Advisory team Working across Australia, the UK and North America, our world leading data capability is invested in using data and systems capability to support infrastructure owners globally. Our service highlights include: Strategic Modelling: Working alongside industry experts in the built and natural environment, we create models and simulations to understand and forecast complex scenarios, such as England s transition to a more sustainable agricultural system. Analytical Data Management: We bring the latest in cloud, software, and data best practices to our clients to develop clean and expressive datasets, tightly aligned to their goals and ambitions. Digital Asset Management: We combine our knowledge of the infrastructure lifecycle across industries like water, power, rail, and highways, and our expertise in data-driven insights to help our clients make decisions about the stewardship of their assets. Location Intelligence: We develop world-class solutions in mobility, logistics and GIS using high-volume data sources such as mobile network data. For example, analysing visitor behaviour at major venues and identifying changes in national travel patterns. Your responsibilities: Stakeholder Engagement & Communication Pro-actively engaging with stakeholders to gather information, determine root causes of issues, and develop strong relationships. Clear and concise presentation of results and concepts through a variety of mediums, tailoring the level of technical content to the audience. Articulating your views and honest perspectives through active listening and engaged participation. Technical Leadership & Project Delivery Leading technical project delivery by designing solutions, writing code, and conducting analysis using Agile principles. Using data and operational management techniques to improve operational performance. Providing technical oversight to data scientists, identifying opportunities to use data to derive insights and shape technical solutions. Acting as Project Manager on appropriate projects. Team & Business Development Actively engaging with team growth activities and operational tasks. Identifying, pursuing, and securing opportunities and new work that benefit clients, including providing input to tenders and bids. Continuous Learning & Growth Seek out opportunities to improve your technical and non-technical skills, with support from the team. Taking a pro-active role in developing the skills of team members. About you We would love to hear from you if you can bring proven, demonstrable senior experience in any of the above areas. As a consulting role, we are looking for effective problem solvers, leaders, and communicators. Personal Characteristics You are an effective collaborator and communicator who can work well with a range of clients. You are inquisitive and eager to improve and develop your skillset. You are comfortable being part of a growing team that is building a business. You are an independent thinker who can present their own ideas even when challenging the norm. You have an open, inclusive, collaborative working style and understand the importance of diversity and inclusion in the workplace. You are an analytical thinker with the ability to break down complex problems into manageable chunks. Previous Experience Due to the diversity of our projects, a range of skills and experience is beneficial to this role. An ideal candidate will demonstrate 4+ years proven experience in any combination of the following, with particular emphasis on strong technical capabilities with graduate or postgraduate qualifications: Technical Capabilities Strong data manipulation and analysis skills. Programming using Python and SQL (additional languages are a benefit). Dashboarding using Tableau and/or Power BI and data visualisation using common data science packages (Matplotlib, seaborn, etc.) Understanding of version control (preferably through Git). Experience in contributing to and improving technical playbooks. Solid knowledge of statistical methods and concepts. Management Consulting Capabilities Management consulting expertise, including methodologies, frameworks, tools, and approaches to solve business problems. Experience in Business Analytics, using data and statistical analysis to derive insights and make informed decisions. Experience in Agile training and effective implementation of Agile principles. Clear and detailed client communication, including presentation and storytelling of technical concepts. Project Management skills, ensuring projects are delivered on time, in budget, and within scope. About GHD Being the best that we can be is in our culture. We are a family of smart, innovative, and creative problem solvers. In our employee-owned company, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come. Our Commitment to you Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another. We will support your needs by giving you the tools to do your best work and then recognise your achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business. Equality, diversity, and inclusion lie at the heart of our team culture. We operate a flat intellectual hierarchy meaning every voice is heard and has genuine influence. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and experience, and we recognise the value this brings our collective team approach to solving challenging client problems. Our internal working groups, such as GHD Young Professionals, LGBT+ Alliance and Women in GHD (WING), enable every employee to shape the conversation and help implement initiatives to make GHD a better place to work for all. Inclusion is hugely important to us, and we want to ensure every team member can balance work around their unique personal circumstances. In addition to a competitive salary, we offer a wider variety of benefits to support you, including 25 days paid leave with opportunity to purchase additional leave, matched pension contributions and family-friendly flexible working. As an employee-owned business, you will have the opportunity to obtain shares in GHD, empowering you to shape and share the company s long-term success. We will advocate for your professional development and provide you with technical development opportunities and mentoring programmes to help you grow and improve your abilities. We actively promote inclusion and equity focussed initiatives, with the example of our STEMAZING partnership, which offers STEM outreach programmes for women. We are always looking to improve the way we collaborate, communicate and operate as a team through regular socials, team strategy days and internal initiatives. Working Location This is a hybrid role, with an expectation of an average of 3 days per week working at one of our GHD offices, with travel required depending on client demands. What next? If shortlisted, our interview approach is a two-way learning experience. We will give you access to the leadership team and technical leads throughout the application process.
Senior Manager - Artificial Intelligence £100,000-£115,000 Hybrid 3 days per week in London office My client, a leading organisation in the financial services sector, is seeking a Senior Manager of AI to drive the development and delivery of next-generation AI solutions for major insurance clients. This is an opportunity to shape complex transformation programmes, influence senior stakeholders, and lead high-performing multidisciplinary teams working at the forefront of data, AI and emerging technologies. The Role In this position, you'll act as a strategic partner to clients-helping them uncover opportunities, define AI-enabled solutions, and ensure successful delivery from start to finish. You'll oversee both the technical and commercial aspects of engagements, owning project outcomes while guiding teams across data science, engineering, product, and business analysis. Salary and Benefits Competitive salary of up to £115,000 Hybrid working - 3 days per week in London-based office 26 days annual leave plus bank holidays Company bonus scheme Additional cash benefits Private medical care And many more Key Responsibilities Work closely with senior insurance stakeholders to understand business challenges and design AI-driven solutions. Lead business development activities including client relationship building, proposal development and strategic growth initiatives. Manage and mentor teams delivering data science, generative AI, and machine-learning-based products. Oversee end-to-end project delivery, ensuring alignment with timelines, budgets and agreed scope. Promote responsible AI by implementing strong data privacy, security and ethical governance frameworks. Communicate progress, risks and insights clearly to both technical and non-technical audiences. Stay ahead of market trends, emerging tools and evolving AI capabilities. Essential Experience Significant experience within the insurance industry, with strong knowledge of sub-sectors and business models. Proven track record delivering production-grade AI solutions at scale. Ability to independently shape go-to-market propositions and translate business problems into technical strategies. Strong delivery and project management expertise. Deep understanding of AI technologies, including generative AI. Demonstrated leadership of diverse, multidisciplinary delivery teams. Hands-on experience working within agile environments.
Mar 25, 2026
Full time
Senior Manager - Artificial Intelligence £100,000-£115,000 Hybrid 3 days per week in London office My client, a leading organisation in the financial services sector, is seeking a Senior Manager of AI to drive the development and delivery of next-generation AI solutions for major insurance clients. This is an opportunity to shape complex transformation programmes, influence senior stakeholders, and lead high-performing multidisciplinary teams working at the forefront of data, AI and emerging technologies. The Role In this position, you'll act as a strategic partner to clients-helping them uncover opportunities, define AI-enabled solutions, and ensure successful delivery from start to finish. You'll oversee both the technical and commercial aspects of engagements, owning project outcomes while guiding teams across data science, engineering, product, and business analysis. Salary and Benefits Competitive salary of up to £115,000 Hybrid working - 3 days per week in London-based office 26 days annual leave plus bank holidays Company bonus scheme Additional cash benefits Private medical care And many more Key Responsibilities Work closely with senior insurance stakeholders to understand business challenges and design AI-driven solutions. Lead business development activities including client relationship building, proposal development and strategic growth initiatives. Manage and mentor teams delivering data science, generative AI, and machine-learning-based products. Oversee end-to-end project delivery, ensuring alignment with timelines, budgets and agreed scope. Promote responsible AI by implementing strong data privacy, security and ethical governance frameworks. Communicate progress, risks and insights clearly to both technical and non-technical audiences. Stay ahead of market trends, emerging tools and evolving AI capabilities. Essential Experience Significant experience within the insurance industry, with strong knowledge of sub-sectors and business models. Proven track record delivering production-grade AI solutions at scale. Ability to independently shape go-to-market propositions and translate business problems into technical strategies. Strong delivery and project management expertise. Deep understanding of AI technologies, including generative AI. Demonstrated leadership of diverse, multidisciplinary delivery teams. Hands-on experience working within agile environments.
Our benefits Share Options (EMI) scheme 25 days annual leave, plus flexible bank holidays and the opportunity to buy additional days Enhanced workplace Pension scheme - opt-in salary sacrifice scheme Life Insurance (3x annual salary) Employee Assistance Programme (EAP) and workplace wellbeing initiatives Private Healthcare cash-back scheme Flexible working hours and location Flexible benefits, such as: Cycle to Work, volunteer days/opportunities and charity events Enhanced parental leave packages and enhanced sick pay Training and development opportunities Engagement and celebration activities- anniversaries, birthdays, team building, company-wide events Role specifics Salary range: Market rate Reporting to: Test Lead Key stakeholders: Tech and Product teams Organisational Framework Level: 2 About You / Job Summary We're looking for an experienced and curious QA Analyst to lead the testing of our AI and GenAI powered features. This role goes beyond traditional SaaS QA - it requires a mindset for dealing with uncertainty, edge cases, model behaviour, and testing for quality when outcomes are not always predictable. If you're passionate about both automation and understanding how intelligent systems behave in the wild, we want to hear from you. You'll be embedded in a cross functional scrum team, working closely with engineers, data scientists, and product managers to define and execute test strategies for AI features. You'll bring an automation first mindset but be comfortable with exploratory and manual testing when required - especially when testing model driven features. Your focus will include not just functional correctness, but also trust, safety, performance, and the overall quality of the AI experience. Key Accountabilities Design, develop, and maintain test plans and automated test suites for AI/GenAI features across frontend and backend. Test complex AI driven systems where responses may vary - validate logic, relevance, completeness, tone, and safety. Build automation frameworks using Playwright and Cucumber with a focus on maintainability and scalability. Develop tools/scripts to validate model outputs and compare results across model versions (e.g., regression drift, hallucination checks). Define and execute non functional tests (e.g., performance under load, prompt injection resilience, fairness/bias testing). Log and manage defects effectively; collaborate in root cause analysis and prevention. Actively contribute to CI/CD testing pipelines to ensure fast, reliable releases. Stay current on trends in AI/ML testing and suggest improvements to our QA practices. Key role measures Automation Coverage & Test Strategy Execution - Delivering and maintaining high levels of automated test coverage across AI/GenAI features, with a focus on scalable and maintainable test suites using Playwright and Cucumber. Model Output Quality & Safety Validation - Proactively identifying and validating issues in AI model outputs - including hallucinations, bias, and prompt injection vulnerabilities - to ensure safe, relevant, and trustworthy user experiences. CI/CD Integration & Test Reliability - Contributing to fast, stable releases by integrating tests into CI/CD pipelines and maintaining a low rate of flaky or failing tests. Exploratory Testing & Edge Case Discovery - Uncovering subtle bugs and edge cases through thoughtful exploratory testing, especially in areas where AI behaviour is less predictable - making a meaningful impact from early in the role. Experience and skills Our ideal candidate would have experience in the following areas: Proven experience testing AI/ML powered systems, ideally including GenAI features (e.g., LLMs, chatbots, classifiers). Strong proficiency with Playwright, Cucumber, and automation first test strategies. Understanding of common GenAI testing challenges: non determinism, bias, hallucinations, injection attacks. Experience with prompt testing, output validation, or model comparison tools. Familiarity with REST APIs, JSON, and integrating model endpoints into test frameworks. Inquisitive and detail oriented mindset - able to challenge assumptions and uncover subtle issues. Experience in Agile/Scrum environments and collaborative cross functional teams. Familiarity with CI/CD tooling (e.g., Azure DevOps, GitHub Actions, or similar). Strong written and verbal communication skills. Nice to Have Background in machine learning or data science. Experience testing ethical/guardrail functionality in AI systems. Knowledge of data labelling, synthetic data generation, or test data management in AI contexts. Familiarity with tools like OpenAI's evals, LangChain testing modules, or similar frameworks. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles. We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive. Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.
Mar 25, 2026
Full time
Our benefits Share Options (EMI) scheme 25 days annual leave, plus flexible bank holidays and the opportunity to buy additional days Enhanced workplace Pension scheme - opt-in salary sacrifice scheme Life Insurance (3x annual salary) Employee Assistance Programme (EAP) and workplace wellbeing initiatives Private Healthcare cash-back scheme Flexible working hours and location Flexible benefits, such as: Cycle to Work, volunteer days/opportunities and charity events Enhanced parental leave packages and enhanced sick pay Training and development opportunities Engagement and celebration activities- anniversaries, birthdays, team building, company-wide events Role specifics Salary range: Market rate Reporting to: Test Lead Key stakeholders: Tech and Product teams Organisational Framework Level: 2 About You / Job Summary We're looking for an experienced and curious QA Analyst to lead the testing of our AI and GenAI powered features. This role goes beyond traditional SaaS QA - it requires a mindset for dealing with uncertainty, edge cases, model behaviour, and testing for quality when outcomes are not always predictable. If you're passionate about both automation and understanding how intelligent systems behave in the wild, we want to hear from you. You'll be embedded in a cross functional scrum team, working closely with engineers, data scientists, and product managers to define and execute test strategies for AI features. You'll bring an automation first mindset but be comfortable with exploratory and manual testing when required - especially when testing model driven features. Your focus will include not just functional correctness, but also trust, safety, performance, and the overall quality of the AI experience. Key Accountabilities Design, develop, and maintain test plans and automated test suites for AI/GenAI features across frontend and backend. Test complex AI driven systems where responses may vary - validate logic, relevance, completeness, tone, and safety. Build automation frameworks using Playwright and Cucumber with a focus on maintainability and scalability. Develop tools/scripts to validate model outputs and compare results across model versions (e.g., regression drift, hallucination checks). Define and execute non functional tests (e.g., performance under load, prompt injection resilience, fairness/bias testing). Log and manage defects effectively; collaborate in root cause analysis and prevention. Actively contribute to CI/CD testing pipelines to ensure fast, reliable releases. Stay current on trends in AI/ML testing and suggest improvements to our QA practices. Key role measures Automation Coverage & Test Strategy Execution - Delivering and maintaining high levels of automated test coverage across AI/GenAI features, with a focus on scalable and maintainable test suites using Playwright and Cucumber. Model Output Quality & Safety Validation - Proactively identifying and validating issues in AI model outputs - including hallucinations, bias, and prompt injection vulnerabilities - to ensure safe, relevant, and trustworthy user experiences. CI/CD Integration & Test Reliability - Contributing to fast, stable releases by integrating tests into CI/CD pipelines and maintaining a low rate of flaky or failing tests. Exploratory Testing & Edge Case Discovery - Uncovering subtle bugs and edge cases through thoughtful exploratory testing, especially in areas where AI behaviour is less predictable - making a meaningful impact from early in the role. Experience and skills Our ideal candidate would have experience in the following areas: Proven experience testing AI/ML powered systems, ideally including GenAI features (e.g., LLMs, chatbots, classifiers). Strong proficiency with Playwright, Cucumber, and automation first test strategies. Understanding of common GenAI testing challenges: non determinism, bias, hallucinations, injection attacks. Experience with prompt testing, output validation, or model comparison tools. Familiarity with REST APIs, JSON, and integrating model endpoints into test frameworks. Inquisitive and detail oriented mindset - able to challenge assumptions and uncover subtle issues. Experience in Agile/Scrum environments and collaborative cross functional teams. Familiarity with CI/CD tooling (e.g., Azure DevOps, GitHub Actions, or similar). Strong written and verbal communication skills. Nice to Have Background in machine learning or data science. Experience testing ethical/guardrail functionality in AI systems. Knowledge of data labelling, synthetic data generation, or test data management in AI contexts. Familiarity with tools like OpenAI's evals, LangChain testing modules, or similar frameworks. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles. We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive. Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.
Data Science Manager - Property Tech - London UK High Growth B2B SaaS Hands On Data Science Manager I am working with a scaling UK PropTech business where Machine Learning and AI sit at the core of the product and commercial strategy. They are hiring a hands on Data Science Manager who can lead their Data team while remaining technically involved in modelling, production machine learning and shaping the overall AWS based data platform. This is not a pure management role. They are looking for a strong Data Scientist first, someone comfortable across the full lifecycle from ingestion and feature engineering through to modelling and deployment. Their data estate has evolved over time and is currently spread across multiple siloed systems with differing structures and standards. The platform is built on AWS, but architectural consistency is lacking. They need someone who understands what good looks like in a modern cloud native environment, can rationalise fragmented systems, and proactively define a clear data and AI roadmap. You will lead a Data team of 5-6 across Data Science and Data Engineering, raising standards while still contributing directly to predictive models and AI driven tools. This is a genuine opportunity to bring structure, clarity and technical direction to a business where data is fundamental to competitive advantage. Key areas of focus include: Designing and improving a scalable AWS data platform Creating architectural coherence across siloed systems Leading end to end machine learning from feature engineering through to production deployment Embedding robust MLOps and model performance monitoring Improving ingestion, transformation and production readiness of data Defining and owning a multi-year data and AI roadmap aligned to business growth They are looking for someone who: Has strong hands on Data Science capability Has deployed machine learning models into production, not just experimentation Is comfortable operating across data engineering and architecture discussions Has worked within messy, multi system, inconsistent data environments Brings architectural thinking, even if not formally titled Head of Architecture Has experience leading and developing a small, high impact team Is proactive, commercially aware and confident setting technical direction This is less about hiring a traditional enterprise Data Engineering leader and more about finding a technically credible, AI centric builder who can combine modelling depth, engineering awareness and leadership. Salary: £90,000 to £100,000 plus significant equity. Location: London - Hybrid working 2 to 3 days in the office when needed, with a flexible and pragmatic approach. This is an opportunity to shape a modern, AI driven data capability on AWS within a scaling SaaS business where data underpins product differentiation. You will have genuine ownership, leadership visibility and meaningful equity upside. If you are a technically strong Data Science leader who enjoys solving architectural complexity and building high performing teams, please APPLY NOW.
Mar 25, 2026
Full time
Data Science Manager - Property Tech - London UK High Growth B2B SaaS Hands On Data Science Manager I am working with a scaling UK PropTech business where Machine Learning and AI sit at the core of the product and commercial strategy. They are hiring a hands on Data Science Manager who can lead their Data team while remaining technically involved in modelling, production machine learning and shaping the overall AWS based data platform. This is not a pure management role. They are looking for a strong Data Scientist first, someone comfortable across the full lifecycle from ingestion and feature engineering through to modelling and deployment. Their data estate has evolved over time and is currently spread across multiple siloed systems with differing structures and standards. The platform is built on AWS, but architectural consistency is lacking. They need someone who understands what good looks like in a modern cloud native environment, can rationalise fragmented systems, and proactively define a clear data and AI roadmap. You will lead a Data team of 5-6 across Data Science and Data Engineering, raising standards while still contributing directly to predictive models and AI driven tools. This is a genuine opportunity to bring structure, clarity and technical direction to a business where data is fundamental to competitive advantage. Key areas of focus include: Designing and improving a scalable AWS data platform Creating architectural coherence across siloed systems Leading end to end machine learning from feature engineering through to production deployment Embedding robust MLOps and model performance monitoring Improving ingestion, transformation and production readiness of data Defining and owning a multi-year data and AI roadmap aligned to business growth They are looking for someone who: Has strong hands on Data Science capability Has deployed machine learning models into production, not just experimentation Is comfortable operating across data engineering and architecture discussions Has worked within messy, multi system, inconsistent data environments Brings architectural thinking, even if not formally titled Head of Architecture Has experience leading and developing a small, high impact team Is proactive, commercially aware and confident setting technical direction This is less about hiring a traditional enterprise Data Engineering leader and more about finding a technically credible, AI centric builder who can combine modelling depth, engineering awareness and leadership. Salary: £90,000 to £100,000 plus significant equity. Location: London - Hybrid working 2 to 3 days in the office when needed, with a flexible and pragmatic approach. This is an opportunity to shape a modern, AI driven data capability on AWS within a scaling SaaS business where data underpins product differentiation. You will have genuine ownership, leadership visibility and meaningful equity upside. If you are a technically strong Data Science leader who enjoys solving architectural complexity and building high performing teams, please APPLY NOW.
Role: Demand and Inventory Analyst Contract: ASAP until 1/8/2027 Office- Maidenhead (hybrid) - 3 days on site SRG are partnered with a global biopharmaceutical company with focus and capabilities to address some of the world's greatest health challenges. Our client combines advanced science, expertise and passion to solve serious health issues and have a remarkable impact on people's lives. Responsibilities As an integral part of the Commercial Operations team, reporting to the Demand Manager, the individual will be responsible for: Monthly review of forecasted demand by sku, aligned to the Demand Review and S&OP process timelines. Review of projected demand, stock, and replenishments to identify risks of stock shortage or obsolescence in advance. Work with the supply planners to adjust replenishments as necessary to reduce such risks. A weekly review of current stock holding to identify any slow-moving inventory, possible expiry date risk and stock shortages. Prepare and manage Request of Changes to Master Arrival Schedule and get corresponding approvals (formal RCMAS process). Prepare and review forecast accuracy reports, KPI reports and other reports for discussion at Demand Reviews, highlighting the main messages for the commercial and finance teams Perform stock reconciliation activities on a regular basis to ensure stock holding is reported accurately in SAP Ongoing review, maintenance, and submission of the affiliate's Material Master Data Reporting of actual and potential back orders for the affiliate through the back-order tool Preparation and review of the stock provision accrual, based on current stock holding, forecasted demand and expiry/artwork changes Support the 3PL with the smooth processing of inbound shipments and support as necessary Analyse the 3PL monthly stock counts to ensure that all inventory is counted as per policy Ad-hoc analysis where demand is consistently ahead of forecast to ensure a thorough understanding is gained of what the drivers are Support the use of the Statistical Forecasting process, ensuring that the forecast is accurate and support the correct stock levels Provide monthly reporting on inventory, summarised by brand Support Customer Service queries related to outbound deliveries and inventory Providing support for: the Crisis Management Team where possible stock shortages are identified new asset launches and product discontinuations as required the customer service team as required Skills, Knowledge and Qualifications Systems Microsoft Suite, including excel SAP (preferred) JDA (preferred) Business Knowledge Previous Demand or Supply experience Strong analytical skills Knowledge and experience of the Supply Chain processes Previous experience working in an international business setting (desirable) Pharmaceutical Industry background (preferred) Qualifications and Competencies Highly analytical with a desire and ability to learn quickly Ability to prioritise and work to tight deadlines. Highly results driven. Comfortable working in a fast-moving, multi-tasking environment and able to cope with high degrees of uncertainty High attention to detail and accuracy Strong inter-personal skills to enable the smooth implementation of changes Good commercial acumen Excellent communication skills, both oral and written Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 24, 2026
Seasonal
Role: Demand and Inventory Analyst Contract: ASAP until 1/8/2027 Office- Maidenhead (hybrid) - 3 days on site SRG are partnered with a global biopharmaceutical company with focus and capabilities to address some of the world's greatest health challenges. Our client combines advanced science, expertise and passion to solve serious health issues and have a remarkable impact on people's lives. Responsibilities As an integral part of the Commercial Operations team, reporting to the Demand Manager, the individual will be responsible for: Monthly review of forecasted demand by sku, aligned to the Demand Review and S&OP process timelines. Review of projected demand, stock, and replenishments to identify risks of stock shortage or obsolescence in advance. Work with the supply planners to adjust replenishments as necessary to reduce such risks. A weekly review of current stock holding to identify any slow-moving inventory, possible expiry date risk and stock shortages. Prepare and manage Request of Changes to Master Arrival Schedule and get corresponding approvals (formal RCMAS process). Prepare and review forecast accuracy reports, KPI reports and other reports for discussion at Demand Reviews, highlighting the main messages for the commercial and finance teams Perform stock reconciliation activities on a regular basis to ensure stock holding is reported accurately in SAP Ongoing review, maintenance, and submission of the affiliate's Material Master Data Reporting of actual and potential back orders for the affiliate through the back-order tool Preparation and review of the stock provision accrual, based on current stock holding, forecasted demand and expiry/artwork changes Support the 3PL with the smooth processing of inbound shipments and support as necessary Analyse the 3PL monthly stock counts to ensure that all inventory is counted as per policy Ad-hoc analysis where demand is consistently ahead of forecast to ensure a thorough understanding is gained of what the drivers are Support the use of the Statistical Forecasting process, ensuring that the forecast is accurate and support the correct stock levels Provide monthly reporting on inventory, summarised by brand Support Customer Service queries related to outbound deliveries and inventory Providing support for: the Crisis Management Team where possible stock shortages are identified new asset launches and product discontinuations as required the customer service team as required Skills, Knowledge and Qualifications Systems Microsoft Suite, including excel SAP (preferred) JDA (preferred) Business Knowledge Previous Demand or Supply experience Strong analytical skills Knowledge and experience of the Supply Chain processes Previous experience working in an international business setting (desirable) Pharmaceutical Industry background (preferred) Qualifications and Competencies Highly analytical with a desire and ability to learn quickly Ability to prioritise and work to tight deadlines. Highly results driven. Comfortable working in a fast-moving, multi-tasking environment and able to cope with high degrees of uncertainty High attention to detail and accuracy Strong inter-personal skills to enable the smooth implementation of changes Good commercial acumen Excellent communication skills, both oral and written Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Are you a digital archivist, metadata specialist, librarian, or knowledge manager looking to make a real-world impact? At Climate Policy Radar, we're building a system that organises, connects, and makes global climate policy information discoverable and usable at scale. This isn't a traditional library role - it's about applying your skills in taxonomy, metadata, and information organisation to a dynamic, data-driven environment. About us Climate Policy Radar is an independent non-profit building open, credible databases and AI-powered tools for climate, nature, and development action. Our data and tools help governments, researchers, international organisations, civil society, and the private sector to understand and advance effective climate policies and deploy climate finance. Harnessing data science and AI - including pioneering applications of natural language processing in this field - we make previously unstructured, siloed data easier to find, understand, and act on. We are a team of policy experts, engineers, data scientists, product thinkers, communicators, and operators. We care deeply about how we work - our values, culture, and ways of collaborating - as well as what we build. As part of that, we have embraced a flexible, hybrid approach to work, including a four-day workweek. About the role Climate Policy Radar aggregates document collections of laws and policies, litigation cases, submissions to UN multilateral environmental agreements, and other core document sets from expert data providers like UN agencies, research institutes, and multilateral organisations - to make them queryable and usable for a range of global users from parliamentarians to researchers to litigators. We currently work with approximately fifteen data providers and plan to triple that number over the next two years as we grow into new domains (e.g. nature, development) and types of evidence (e.g. subnational laws and policies, international bilateral agreements). We are looking for an experienced individual to own how external document collections are structured, integrated and maintained with CPR's systems as we scale. This is a core strategic role within the Programmes team, working cross-functionally across the organisation. At its heart, the role sits at the intersection of document collection curation, organisation, and aggregation. You will define and govern CPR's document ingestion processes and metadata schema requirements, working closely with Product and Engineering on implementation, and with subject matter experts and Partnerships and Operations on provider onboarding and relationship management. You will ensure that document collections are integrated into CPR's systems in a way that is structured, consistent, scalable, and usable for search and analysis. What You'll Do: Lead the aggregation of external document collections into CPR's systems, ensuring they are structured, consistent and usable. Define, apply and maintain metadata standards, schema requirements, taxonomies, and controlled vocabularies, translating organisational and product needs into clear requirements for Engineering implementation. Evaluate and onboard new sources and datasets. Work alongside the partnerships team to support highly-respected external document collection curators to add documents datasets of laws, policies, litigation cases, climate finance projects, UN submissions and reports to our database. Anticipate and manage schema evolution as external providers update or expand their data (for example, adding new fields or changing formats), ensuring CPR systems adapt smoothly. Create and carry out data quality processes, including identifying duplication, improving metadata completeness, and maintaining consistency across collections. Ensure that content gaps raised by user feedback or analysis feed back into collection priorities and schema development. Document processes and standards so workflows are repeatable and scalable. Track and communicate the impact of data ingestion efforts, including metrics on database coverage, data quality and update frequency. What You'll Bring: At least 10 years of professional experience, with at least 5 years of experience managing large or complex digital document collections. Strong experience designing and governing metadata schemas, controlled vocabularies, and taxonomy development with the ability to make informed decisions about data governance, structure, content quality standards, consistency and evolution over time. Demonstrated proficiency in structuring and maintaining aggregated datasets from multiple external sources, ensuring clarity, interoperability, and scalability. Experience evaluating external datasets for structure, completeness and long-term maintainability (you will be supported by domain experts). A track record of improving processes - designing workflows that are reproducible, well-documented, and resilient to change. Strong communication and stakeholder management skills, comfortable engaging with technical and non-technical audiences and appetite to work cross-functionally. Ideally, some line-management experience (though extensive team management experience is not required). We are a mission driven organisation, and work best with people who have strong alignment with our values. We care about them deeply. We actively encourage applicants from diverse and historically underrepresented backgrounds. Interview process Our interview process has a couple of stages, and we try to keep them as swift as possible. If you have a disability or special need that requires accommodation during the process of application and selection, please let us know. 15 minute screening with Head of People, where, how much + vibe check 30 minute task - this is a stage to test competency. We will need help to design and assess the task 30 minutes - review task with tech (maybe product) team and programme team (assess competency). One-hour interview with the Chief Programmes Officer and a member of the programme team (behavioural/ fit) We've all felt the anxiety of waiting to hear back from interviews, so we will contact you no later than 2 working days after each interview to let you know if you will be progressing. Salary and benefits: Salary between £60,000 to £75,000 depending on experience A deep commitment to employee wellbeing, including policies such as four-day workweek (same pay, Fridays off), generous leave, and a wellbeing allowance A vibrant, collaborative, empathetic work culture that thrives on innovation and the impact of our work A hybrid work model that encourages collaboration while providing flexibility. For team members in London, this means two days a week in the office Right to Work in the UK Unfortunately, we are currently unable to sponsor work visas. Only applicants legally authorised to work in the UK will be considered. Equal opportunities At Climate Policy Radar, We are committed to fostering a workplace that is inclusive and equitable. Climate Policy Radar welcomes applicants from all backgrounds and does not tolerate discrimination in any aspect of employment. We actively work to ensure equal opportunities for all, regardless of heritage, ancestry, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, disability, relationship choices, or criminal history, in line with legal requirements. We also consider qualified applicants regardless of criminal histories, in line with legal requirements. If you have a disability or special need that requires accommodation in the process of application and selection, please let us know.
Mar 24, 2026
Full time
Are you a digital archivist, metadata specialist, librarian, or knowledge manager looking to make a real-world impact? At Climate Policy Radar, we're building a system that organises, connects, and makes global climate policy information discoverable and usable at scale. This isn't a traditional library role - it's about applying your skills in taxonomy, metadata, and information organisation to a dynamic, data-driven environment. About us Climate Policy Radar is an independent non-profit building open, credible databases and AI-powered tools for climate, nature, and development action. Our data and tools help governments, researchers, international organisations, civil society, and the private sector to understand and advance effective climate policies and deploy climate finance. Harnessing data science and AI - including pioneering applications of natural language processing in this field - we make previously unstructured, siloed data easier to find, understand, and act on. We are a team of policy experts, engineers, data scientists, product thinkers, communicators, and operators. We care deeply about how we work - our values, culture, and ways of collaborating - as well as what we build. As part of that, we have embraced a flexible, hybrid approach to work, including a four-day workweek. About the role Climate Policy Radar aggregates document collections of laws and policies, litigation cases, submissions to UN multilateral environmental agreements, and other core document sets from expert data providers like UN agencies, research institutes, and multilateral organisations - to make them queryable and usable for a range of global users from parliamentarians to researchers to litigators. We currently work with approximately fifteen data providers and plan to triple that number over the next two years as we grow into new domains (e.g. nature, development) and types of evidence (e.g. subnational laws and policies, international bilateral agreements). We are looking for an experienced individual to own how external document collections are structured, integrated and maintained with CPR's systems as we scale. This is a core strategic role within the Programmes team, working cross-functionally across the organisation. At its heart, the role sits at the intersection of document collection curation, organisation, and aggregation. You will define and govern CPR's document ingestion processes and metadata schema requirements, working closely with Product and Engineering on implementation, and with subject matter experts and Partnerships and Operations on provider onboarding and relationship management. You will ensure that document collections are integrated into CPR's systems in a way that is structured, consistent, scalable, and usable for search and analysis. What You'll Do: Lead the aggregation of external document collections into CPR's systems, ensuring they are structured, consistent and usable. Define, apply and maintain metadata standards, schema requirements, taxonomies, and controlled vocabularies, translating organisational and product needs into clear requirements for Engineering implementation. Evaluate and onboard new sources and datasets. Work alongside the partnerships team to support highly-respected external document collection curators to add documents datasets of laws, policies, litigation cases, climate finance projects, UN submissions and reports to our database. Anticipate and manage schema evolution as external providers update or expand their data (for example, adding new fields or changing formats), ensuring CPR systems adapt smoothly. Create and carry out data quality processes, including identifying duplication, improving metadata completeness, and maintaining consistency across collections. Ensure that content gaps raised by user feedback or analysis feed back into collection priorities and schema development. Document processes and standards so workflows are repeatable and scalable. Track and communicate the impact of data ingestion efforts, including metrics on database coverage, data quality and update frequency. What You'll Bring: At least 10 years of professional experience, with at least 5 years of experience managing large or complex digital document collections. Strong experience designing and governing metadata schemas, controlled vocabularies, and taxonomy development with the ability to make informed decisions about data governance, structure, content quality standards, consistency and evolution over time. Demonstrated proficiency in structuring and maintaining aggregated datasets from multiple external sources, ensuring clarity, interoperability, and scalability. Experience evaluating external datasets for structure, completeness and long-term maintainability (you will be supported by domain experts). A track record of improving processes - designing workflows that are reproducible, well-documented, and resilient to change. Strong communication and stakeholder management skills, comfortable engaging with technical and non-technical audiences and appetite to work cross-functionally. Ideally, some line-management experience (though extensive team management experience is not required). We are a mission driven organisation, and work best with people who have strong alignment with our values. We care about them deeply. We actively encourage applicants from diverse and historically underrepresented backgrounds. Interview process Our interview process has a couple of stages, and we try to keep them as swift as possible. If you have a disability or special need that requires accommodation during the process of application and selection, please let us know. 15 minute screening with Head of People, where, how much + vibe check 30 minute task - this is a stage to test competency. We will need help to design and assess the task 30 minutes - review task with tech (maybe product) team and programme team (assess competency). One-hour interview with the Chief Programmes Officer and a member of the programme team (behavioural/ fit) We've all felt the anxiety of waiting to hear back from interviews, so we will contact you no later than 2 working days after each interview to let you know if you will be progressing. Salary and benefits: Salary between £60,000 to £75,000 depending on experience A deep commitment to employee wellbeing, including policies such as four-day workweek (same pay, Fridays off), generous leave, and a wellbeing allowance A vibrant, collaborative, empathetic work culture that thrives on innovation and the impact of our work A hybrid work model that encourages collaboration while providing flexibility. For team members in London, this means two days a week in the office Right to Work in the UK Unfortunately, we are currently unable to sponsor work visas. Only applicants legally authorised to work in the UK will be considered. Equal opportunities At Climate Policy Radar, We are committed to fostering a workplace that is inclusive and equitable. Climate Policy Radar welcomes applicants from all backgrounds and does not tolerate discrimination in any aspect of employment. We actively work to ensure equal opportunities for all, regardless of heritage, ancestry, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, disability, relationship choices, or criminal history, in line with legal requirements. We also consider qualified applicants regardless of criminal histories, in line with legal requirements. If you have a disability or special need that requires accommodation in the process of application and selection, please let us know.
As our Research Partnerships Manager , you ll play a vital role in shaping collaborative partnerships and programmes that support research development for people with motor neurone disease (MND). This is an opportunity to bring your skills to a team that works with focus and determination. Joining the Motor Neurone Disease (MND) Association, you will help ensure that research partnerships are well-managed, well-governed and ready to grow. As Research Partnerships Manager , you ll work closely with colleagues and external stakeholders to strengthen programmes that support innovation across the research community. Key Responsibilities Lead operational management of research partnerships and programmes Line manage and support the Research Partnerships Officer Oversee governance, due diligence, contracting and compliance processes Maintain programme plans, timelines and reporting frameworks Monitor progress and risks, ensuring effective mitigation Liaise with Finance and Research Funding teams on budgets and procurement Drive improvements to partnership and governance procedures Develop and deliver partnership activities across academic, clinical, funding and industry sectors Support negotiation and documentation of collaboration agreements Implement new programmes including seed funding and innovation calls Oversee all operations and reporting linked to the MND Collections About You Degree in biomedical or health sciences (postgraduate desirable) Significant experience in research programme or partnership management Proven understanding of research governance, ethics and data management Confident delivering partnership or convening activities Skilled communicator able to work with varied stakeholders Excellent organisation, analytical ability and complex project management skills Experience supporting or managing people Understanding of research funding or translational research initiatives Knowledge of the health innovation landscape across academia, NHS or industry Working knowledge of managing biobanks or collaborative research infrastructures Hybrid working expectations: office attendance one day per week Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
Mar 24, 2026
Full time
As our Research Partnerships Manager , you ll play a vital role in shaping collaborative partnerships and programmes that support research development for people with motor neurone disease (MND). This is an opportunity to bring your skills to a team that works with focus and determination. Joining the Motor Neurone Disease (MND) Association, you will help ensure that research partnerships are well-managed, well-governed and ready to grow. As Research Partnerships Manager , you ll work closely with colleagues and external stakeholders to strengthen programmes that support innovation across the research community. Key Responsibilities Lead operational management of research partnerships and programmes Line manage and support the Research Partnerships Officer Oversee governance, due diligence, contracting and compliance processes Maintain programme plans, timelines and reporting frameworks Monitor progress and risks, ensuring effective mitigation Liaise with Finance and Research Funding teams on budgets and procurement Drive improvements to partnership and governance procedures Develop and deliver partnership activities across academic, clinical, funding and industry sectors Support negotiation and documentation of collaboration agreements Implement new programmes including seed funding and innovation calls Oversee all operations and reporting linked to the MND Collections About You Degree in biomedical or health sciences (postgraduate desirable) Significant experience in research programme or partnership management Proven understanding of research governance, ethics and data management Confident delivering partnership or convening activities Skilled communicator able to work with varied stakeholders Excellent organisation, analytical ability and complex project management skills Experience supporting or managing people Understanding of research funding or translational research initiatives Knowledge of the health innovation landscape across academia, NHS or industry Working knowledge of managing biobanks or collaborative research infrastructures Hybrid working expectations: office attendance one day per week Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hub for discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working About Us Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We re here for everyone who needs us. Because with MND, every day matters.
Head of Finance (1 FTE) Full-Time, Permanent Salary: £62,163 £73,992 per annum pro rata Location: Bournemouth Campus with regular trips to London Health Sciences University (HSU) formerly AECC University College is a specialist health sciences institution dedicated to excellent education, clinical care and applied research. Following the approval of our new university title in July 2024, and the merger of the University College of Osteopathy into HSU from 1 August 2024, we are entering an exciting phase of growth and transformation across our Bournemouth and central London campuses. We are a values driven organisation inspired by our mission to create a healthier society through education, research and clinical care . Our staff and students form a caring and inclusive community, working together to deliver our Strategic Plan , which will soon be refreshed to reflect recent institutional developments. HSU delivers a diverse and growing portfolio of pre and post registration courses and research in allied health and related disciplines. We also provide substantial CQC registered clinical and imaging services, offering high quality care to staff, students and the wider community. These facilities create a unique environment for practice learning, support for NHS partners, and a strong platform for applied research. Partnership working is central to our identity as an agile and collaborative higher education and clinical provider. As we grow across Dorset and London, we are developing a more strategically informed approach to partnership working locally, regionally, nationally and internationally. About the Role We are seeking an experienced and forward thinking Head of Finance to act as the University s senior professional lead for financial management, planning, reporting and control. This pivotal role provides authoritative financial stewardship, ensures compliance with regulatory requirements, and plays a key part in shaping strategic decision making across the institution. You will lead the Finance function to: Deliver high quality financial information Strengthen long term financial sustainability Provide expert advice to the Executive Team, Senior Management, the Board of Governors and external regulators The role also involves leading the strategic development and continuous improvement of financial systems, ensuring that platforms, reporting tools and workflows are reliable, efficient and fit for purpose. HSU currently uses Exchequer, and you will lead the selection, development and implementation of a new finance system. You will work closely with the Chief Operating Officer to ensure that legal, regulatory and compliance matters are embedded across the University. About You You will be an inspirational and motivating senior manager with substantial financial management experience in the Higher Education sector. You will also: Hold a recognised accounting qualification Be comfortable leading from the front while working collaboratively within a senior management team Have experience implementing and improving financial systems Demonstrate strong budgeting, planning, forecasting and compliance expertise Be highly organised and capable of managing multiple priorities Have proven experience in regulatory financial reporting, including statutory data returns to the Office for Students Be confident liaising with internal and external stakeholders, providing timely reports for University Management and Board Committees Applicants must be able to demonstrate eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006. Benefits Competitive employer s pension Generous annual leave entitlement Enhanced policies Subsidised clinical treatments Training and development opportunities Employee Assistance Programme And more Please note: CVs will not be accepted as a substitute for the application form. Key Dates Closing date: Wednesday 8 April 2026 Interviews: Thursday 16 April 2026 HSU values diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating an inclusive culture offering equality and opportunity for all. We participate in Disability Confident and Mindful Employer schemes and welcome discussions around flexible working. We operate a Guaranteed Interview Scheme for applicants who are serving or have served in the Armed Forces. This post may be subject to an Enhanced or Basic DBS check. If you'd like, I can also create a shorter CharityJob optimised version, or tailor the tone to match your usual style.
Mar 24, 2026
Full time
Head of Finance (1 FTE) Full-Time, Permanent Salary: £62,163 £73,992 per annum pro rata Location: Bournemouth Campus with regular trips to London Health Sciences University (HSU) formerly AECC University College is a specialist health sciences institution dedicated to excellent education, clinical care and applied research. Following the approval of our new university title in July 2024, and the merger of the University College of Osteopathy into HSU from 1 August 2024, we are entering an exciting phase of growth and transformation across our Bournemouth and central London campuses. We are a values driven organisation inspired by our mission to create a healthier society through education, research and clinical care . Our staff and students form a caring and inclusive community, working together to deliver our Strategic Plan , which will soon be refreshed to reflect recent institutional developments. HSU delivers a diverse and growing portfolio of pre and post registration courses and research in allied health and related disciplines. We also provide substantial CQC registered clinical and imaging services, offering high quality care to staff, students and the wider community. These facilities create a unique environment for practice learning, support for NHS partners, and a strong platform for applied research. Partnership working is central to our identity as an agile and collaborative higher education and clinical provider. As we grow across Dorset and London, we are developing a more strategically informed approach to partnership working locally, regionally, nationally and internationally. About the Role We are seeking an experienced and forward thinking Head of Finance to act as the University s senior professional lead for financial management, planning, reporting and control. This pivotal role provides authoritative financial stewardship, ensures compliance with regulatory requirements, and plays a key part in shaping strategic decision making across the institution. You will lead the Finance function to: Deliver high quality financial information Strengthen long term financial sustainability Provide expert advice to the Executive Team, Senior Management, the Board of Governors and external regulators The role also involves leading the strategic development and continuous improvement of financial systems, ensuring that platforms, reporting tools and workflows are reliable, efficient and fit for purpose. HSU currently uses Exchequer, and you will lead the selection, development and implementation of a new finance system. You will work closely with the Chief Operating Officer to ensure that legal, regulatory and compliance matters are embedded across the University. About You You will be an inspirational and motivating senior manager with substantial financial management experience in the Higher Education sector. You will also: Hold a recognised accounting qualification Be comfortable leading from the front while working collaboratively within a senior management team Have experience implementing and improving financial systems Demonstrate strong budgeting, planning, forecasting and compliance expertise Be highly organised and capable of managing multiple priorities Have proven experience in regulatory financial reporting, including statutory data returns to the Office for Students Be confident liaising with internal and external stakeholders, providing timely reports for University Management and Board Committees Applicants must be able to demonstrate eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006. Benefits Competitive employer s pension Generous annual leave entitlement Enhanced policies Subsidised clinical treatments Training and development opportunities Employee Assistance Programme And more Please note: CVs will not be accepted as a substitute for the application form. Key Dates Closing date: Wednesday 8 April 2026 Interviews: Thursday 16 April 2026 HSU values diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating an inclusive culture offering equality and opportunity for all. We participate in Disability Confident and Mindful Employer schemes and welcome discussions around flexible working. We operate a Guaranteed Interview Scheme for applicants who are serving or have served in the Armed Forces. This post may be subject to an Enhanced or Basic DBS check. If you'd like, I can also create a shorter CharityJob optimised version, or tailor the tone to match your usual style.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
A global travel management company in the United Kingdom is seeking a Data Science Manager to lead the Hotel Optimization team. This role will create data-driven hotel optimization models, identify revenue opportunities, and use advanced analytics. Ideal candidates will have strong SQL and data visualization skills, with a minimum of 5 years in data science. The position offers competitive benefits and flexible working arrangements.
Mar 24, 2026
Full time
A global travel management company in the United Kingdom is seeking a Data Science Manager to lead the Hotel Optimization team. This role will create data-driven hotel optimization models, identify revenue opportunities, and use advanced analytics. Ideal candidates will have strong SQL and data visualization skills, with a minimum of 5 years in data science. The position offers competitive benefits and flexible working arrangements.
GI Physiologist (Paediatric) Band 7 37.5 hours per week Alder Hey Children s NHS Foundation Trust Accountable to: Service Manager for Complex Care Reports to: Gastroenterology Nurse Manager Shift and work pattern Monday to Friday - 9-5 or 08.30-16.30 Full Time/ Temporary Pay - £25.71 Join a World-Leading Children s Hospital An exciting opportunity has arisen for a motivated and enthusiastic GI Physiologist to join the Paediatric Gastroenterology, Hepatology and Nutrition team at Alder Hey Children s NHS Foundation Trust. Alder Hey is one of Europe s busiest and most innovative children s hospitals, delivering tertiary and quaternary care to children and young people across the region and beyond. We are proud of our reputation for excellence, innovation, and compassionate care. If you are passionate about delivering high-quality diagnostic services and want to make a genuine difference to children and families, we would love to hear from you. About the Role This Band 7 post is an additional position within our growing GI Physiology service. You will work alongside one other GI Physiologist and a well-established multidisciplinary team comprising six consultants, specialist nurses, and dietitians. The service currently manages approximately 40 referrals per month and continues to expand in both scope and complexity. We offer a comprehensive range of gastrointestinal physiology investigations, including: Oesophageal and anorectal manometry Impedance studies Breath tests Wireless capsule endoscopy You will play a central role in delivering, developing, and enhancing this specialist diagnostic service for children across the region. Key Responsibilities Clinical Practice You will independently assess, plan, implement, and evaluate diagnostic GI physiology investigations in accordance with patient needs and evidence-based practice. Working autonomously, you will: Perform complex physiological investigations to a high technical and professional standard Collect, analyse, interpret, and report diagnostic data accurately Provide specialist advice regarding the appropriateness of investigations and interpretation of results Maintain precise, timely, and comprehensive patient records Always ensure a child- and family-centred approach to care You will contribute to expanding both the quality and range of investigations offered within the service, supporting the Trust s commitment to continual improvement. Leadership and Service Development As a Band 7 practitioner, you will provide expert clinical knowledge to colleagues, patients, and carers. You will: Support and supervise nursing and clinical colleagues Contribute to service development initiatives and implementation of change Assist the Service Manager and Clinical Director in enhancing service delivery Ensure effective and efficient use of physical and financial resources Promote safe working practices across clinical areas You will be expected to monitor compliance with governance standards and contribute to achieving key performance targets. Education and Professional Development Education is central to this role. You will: Provide learning and development opportunities for colleagues Support the clinical supervision of staff Contribute to the development of others clinical knowledge Maintain your own expert knowledge through continuing professional development The successful candidate must maintain active professional registration (AGIP or RCCP), adhere to professional codes of conduct, and maintain a professional portfolio. Clinical Governance and Quality We are committed to delivering the highest standards of care. In this role, you will: Ensure compliance with Trust policies, procedures, and clinical guidelines Participate in audit, benchmarking, and research activities Promote patient and public involvement within the specialty Uphold safeguarding responsibilities and infection prevention standards Champion equality, diversity, and inclusion in all aspects of care High-quality data and documentation are essential to safe patient care. You will ensure all information recorded is accurate, complete, and timely. About You To be successful in this role, you will have: BSc (Hons) in Clinical Physiology or Biomedical Sciences Broad clinical experience in physiological measurementExperience working autonomously and managing workload effectively Excellent communication skills, with the ability to adapt to different levels of understanding Experience contributing to service development and implementing change Knowledge of NHS and professional governance frameworks Strong interpersonal skills and the ability to build effective working relationships Paediatric experience is desirable, as is experience in staff supervision or basic management. You will be assertive, organised, and committed to delivering safe, high-quality care in a busy and evolving service. Our Values At Alder Hey, our values guide everything we do: Respect We value every individual and their contribution. Excellence We go the extra mile to provide outstanding care. Innovation We continually improve for the benefit of our patients. Together We work collaboratively across teams and services. Openness We communicate honestly and warmly with everyone we meet. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to an enhanced DBS check. Why Join Us? This is an exciting time to join a growing, forward-thinking GI Physiology service within a leading children s hospital. You will have the opportunity to shape service development, expand your specialist expertise, and work within a supportive multidisciplinary team dedicated to improving outcomes for children and families. If you are ready to take the next step in your career and contribute to a dynamic tertiary service, we encourage you to apply.
Mar 24, 2026
Seasonal
GI Physiologist (Paediatric) Band 7 37.5 hours per week Alder Hey Children s NHS Foundation Trust Accountable to: Service Manager for Complex Care Reports to: Gastroenterology Nurse Manager Shift and work pattern Monday to Friday - 9-5 or 08.30-16.30 Full Time/ Temporary Pay - £25.71 Join a World-Leading Children s Hospital An exciting opportunity has arisen for a motivated and enthusiastic GI Physiologist to join the Paediatric Gastroenterology, Hepatology and Nutrition team at Alder Hey Children s NHS Foundation Trust. Alder Hey is one of Europe s busiest and most innovative children s hospitals, delivering tertiary and quaternary care to children and young people across the region and beyond. We are proud of our reputation for excellence, innovation, and compassionate care. If you are passionate about delivering high-quality diagnostic services and want to make a genuine difference to children and families, we would love to hear from you. About the Role This Band 7 post is an additional position within our growing GI Physiology service. You will work alongside one other GI Physiologist and a well-established multidisciplinary team comprising six consultants, specialist nurses, and dietitians. The service currently manages approximately 40 referrals per month and continues to expand in both scope and complexity. We offer a comprehensive range of gastrointestinal physiology investigations, including: Oesophageal and anorectal manometry Impedance studies Breath tests Wireless capsule endoscopy You will play a central role in delivering, developing, and enhancing this specialist diagnostic service for children across the region. Key Responsibilities Clinical Practice You will independently assess, plan, implement, and evaluate diagnostic GI physiology investigations in accordance with patient needs and evidence-based practice. Working autonomously, you will: Perform complex physiological investigations to a high technical and professional standard Collect, analyse, interpret, and report diagnostic data accurately Provide specialist advice regarding the appropriateness of investigations and interpretation of results Maintain precise, timely, and comprehensive patient records Always ensure a child- and family-centred approach to care You will contribute to expanding both the quality and range of investigations offered within the service, supporting the Trust s commitment to continual improvement. Leadership and Service Development As a Band 7 practitioner, you will provide expert clinical knowledge to colleagues, patients, and carers. You will: Support and supervise nursing and clinical colleagues Contribute to service development initiatives and implementation of change Assist the Service Manager and Clinical Director in enhancing service delivery Ensure effective and efficient use of physical and financial resources Promote safe working practices across clinical areas You will be expected to monitor compliance with governance standards and contribute to achieving key performance targets. Education and Professional Development Education is central to this role. You will: Provide learning and development opportunities for colleagues Support the clinical supervision of staff Contribute to the development of others clinical knowledge Maintain your own expert knowledge through continuing professional development The successful candidate must maintain active professional registration (AGIP or RCCP), adhere to professional codes of conduct, and maintain a professional portfolio. Clinical Governance and Quality We are committed to delivering the highest standards of care. In this role, you will: Ensure compliance with Trust policies, procedures, and clinical guidelines Participate in audit, benchmarking, and research activities Promote patient and public involvement within the specialty Uphold safeguarding responsibilities and infection prevention standards Champion equality, diversity, and inclusion in all aspects of care High-quality data and documentation are essential to safe patient care. You will ensure all information recorded is accurate, complete, and timely. About You To be successful in this role, you will have: BSc (Hons) in Clinical Physiology or Biomedical Sciences Broad clinical experience in physiological measurementExperience working autonomously and managing workload effectively Excellent communication skills, with the ability to adapt to different levels of understanding Experience contributing to service development and implementing change Knowledge of NHS and professional governance frameworks Strong interpersonal skills and the ability to build effective working relationships Paediatric experience is desirable, as is experience in staff supervision or basic management. You will be assertive, organised, and committed to delivering safe, high-quality care in a busy and evolving service. Our Values At Alder Hey, our values guide everything we do: Respect We value every individual and their contribution. Excellence We go the extra mile to provide outstanding care. Innovation We continually improve for the benefit of our patients. Together We work collaboratively across teams and services. Openness We communicate honestly and warmly with everyone we meet. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. All appointments are subject to an enhanced DBS check. Why Join Us? This is an exciting time to join a growing, forward-thinking GI Physiology service within a leading children s hospital. You will have the opportunity to shape service development, expand your specialist expertise, and work within a supportive multidisciplinary team dedicated to improving outcomes for children and families. If you are ready to take the next step in your career and contribute to a dynamic tertiary service, we encourage you to apply.
Registration manager We are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience. Position: Registration manager Hours: Full-time (9am-5pm Monday to Friday) Location: London / Hybrid and flexible working (once a month in London office) Salary: £47,608 per annum Closing date: 30 March 2026 Provisional interview dates: 2 April (online) and 9 April (F2F, London) About the role The Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience. You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. About you Role specific criteria: Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting. Experience managing or supervising an operational team, including workload planning and performance oversight. Strong CRM and digital systems skills, with the ability to improve workflows and maintain high quality data (Salesforce desirable). Excellent organisational skills, able to manage multiple processes and deadlines. Ability to interpret operational data and produce clear performance reports. Experience maintaining accurate member or registrant records, including renewals or revalidation processes. Ability to work 9:00-17:00, Monday to Friday. Desirable criteria: Experience within a professional membership, accreditation or regulatory environment. Experience improving digital processes or streamlining operational workflows. Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions). Experience preparing operational insights or reports for senior stakeholders. You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference. About the organisation As the leading professional body for psychotherapists and psychotherapeutic counsellors, the organisation represents training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research high standards of education, training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. Benefits 25 days annual leave, plus 8 bank holidays extra leave during December office closure generous pension scheme with 8% employer contribution and salary sacrifice option occupational sick pay and enhanced maternity leave flexible working hours and hybrid working arrangements ongoing learning and development opportunities employee assistant programme with access to confidential counselling and mental health support flu vaccination and eyecare vouchers interest-free season ticket loans cycle to work scheme. Other roles you may have experience of could include; Membership Manager, Membership Services Manager, Registration Lead, Operations Manager, Membership Operations Manager, Customer Operations Manager, CRM Manager, Member Services Lead Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Mar 24, 2026
Full time
Registration manager We are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience. Position: Registration manager Hours: Full-time (9am-5pm Monday to Friday) Location: London / Hybrid and flexible working (once a month in London office) Salary: £47,608 per annum Closing date: 30 March 2026 Provisional interview dates: 2 April (online) and 9 April (F2F, London) About the role The Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience. You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. About you Role specific criteria: Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting. Experience managing or supervising an operational team, including workload planning and performance oversight. Strong CRM and digital systems skills, with the ability to improve workflows and maintain high quality data (Salesforce desirable). Excellent organisational skills, able to manage multiple processes and deadlines. Ability to interpret operational data and produce clear performance reports. Experience maintaining accurate member or registrant records, including renewals or revalidation processes. Ability to work 9:00-17:00, Monday to Friday. Desirable criteria: Experience within a professional membership, accreditation or regulatory environment. Experience improving digital processes or streamlining operational workflows. Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions). Experience preparing operational insights or reports for senior stakeholders. You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference. About the organisation As the leading professional body for psychotherapists and psychotherapeutic counsellors, the organisation represents training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities. Their charitable objectives are to promote: the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research high standards of education, training and practice in psychotherapy and psychotherapeutic counselling the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public. Benefits 25 days annual leave, plus 8 bank holidays extra leave during December office closure generous pension scheme with 8% employer contribution and salary sacrifice option occupational sick pay and enhanced maternity leave flexible working hours and hybrid working arrangements ongoing learning and development opportunities employee assistant programme with access to confidential counselling and mental health support flu vaccination and eyecare vouchers interest-free season ticket loans cycle to work scheme. Other roles you may have experience of could include; Membership Manager, Membership Services Manager, Registration Lead, Operations Manager, Membership Operations Manager, Customer Operations Manager, CRM Manager, Member Services Lead Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
The Firm Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds. Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $34bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022. The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance. The firm's main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi and Bengaluru. Overview & Responsibilities Our ten-week Summer Internship Programme seeks to hire ambitious, enthusiastic candidates with strong mathematical and quantitative backgrounds, coding skills, a demonstrable passion for markets, and an interest in working across all facets of quantitative analysis. Interns will work with our Quant teams building front-office tools, analysing data, contributing to the core analytics library, and integrating AI into analytical systems. Our Internship Programme starts with one-week in-depth training to prepare interns for the desk. This covers a range of topics relating to Financial Markets including Macroeconomics, FX, Digital Assets, Interest Rate Derivatives, Equity Rates, Bonds, Credit and Fixed Income, Trading Strategies, Risk Management, Excel and Python. Additionally, interns will benefit from key talks, a mentor programme, social events and interactions with some of the most respected and talented individuals in their field. During the programme, working in a fast-paced environment, interns will work with Quants and PMs to contribute to the central analysis platform. Projects can include developing the core analytics library (Fixed Income, FX, Credit, Equity etc), integrating AI into trading tools, and working with PMs to develop trading strategies, signals and back testing. This internship is devised to provide candidates with an invaluable education on the workings of a macro hedge fund from a quantitative and technological perspective, and to determine if Brevan Howard and the intern are a compatible fit. The goal of our summer internship programme is to convert top performing interns to our 2027 Graduate Programme. Qualifications & Requirements A penultimate year undergraduate or master's student at a leading University and on course for a minimum of a 2:1 / 3.6 GPA - completed and awarded before July 2027 Bachelor's or master's degree in Mathematics, Physics, Computer Science, Quantitative or a STEM related field Strong mathematic, quantitative and problem-solving capabilities Programming experience in Python and strong general technical skills A demonstrated interest in AI and the ability to explain fundamental concepts A demonstrated interest and passion for financial markets Ability to work independently and collaboratively as part of a team Entrepreneurial spirit Strong communication and interpersonal skills Can prioritise, manage and deliver on multiple projects to investment teams accordingly Outstanding organisation skills and strong attention to detail Exemplary professionalism with internal and external clients Exceptional written and verbal communication skills in English
Mar 24, 2026
Full time
The Firm Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds. Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $34bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022. The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance. The firm's main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi and Bengaluru. Overview & Responsibilities Our ten-week Summer Internship Programme seeks to hire ambitious, enthusiastic candidates with strong mathematical and quantitative backgrounds, coding skills, a demonstrable passion for markets, and an interest in working across all facets of quantitative analysis. Interns will work with our Quant teams building front-office tools, analysing data, contributing to the core analytics library, and integrating AI into analytical systems. Our Internship Programme starts with one-week in-depth training to prepare interns for the desk. This covers a range of topics relating to Financial Markets including Macroeconomics, FX, Digital Assets, Interest Rate Derivatives, Equity Rates, Bonds, Credit and Fixed Income, Trading Strategies, Risk Management, Excel and Python. Additionally, interns will benefit from key talks, a mentor programme, social events and interactions with some of the most respected and talented individuals in their field. During the programme, working in a fast-paced environment, interns will work with Quants and PMs to contribute to the central analysis platform. Projects can include developing the core analytics library (Fixed Income, FX, Credit, Equity etc), integrating AI into trading tools, and working with PMs to develop trading strategies, signals and back testing. This internship is devised to provide candidates with an invaluable education on the workings of a macro hedge fund from a quantitative and technological perspective, and to determine if Brevan Howard and the intern are a compatible fit. The goal of our summer internship programme is to convert top performing interns to our 2027 Graduate Programme. Qualifications & Requirements A penultimate year undergraduate or master's student at a leading University and on course for a minimum of a 2:1 / 3.6 GPA - completed and awarded before July 2027 Bachelor's or master's degree in Mathematics, Physics, Computer Science, Quantitative or a STEM related field Strong mathematic, quantitative and problem-solving capabilities Programming experience in Python and strong general technical skills A demonstrated interest in AI and the ability to explain fundamental concepts A demonstrated interest and passion for financial markets Ability to work independently and collaboratively as part of a team Entrepreneurial spirit Strong communication and interpersonal skills Can prioritise, manage and deliver on multiple projects to investment teams accordingly Outstanding organisation skills and strong attention to detail Exemplary professionalism with internal and external clients Exceptional written and verbal communication skills in English
Maintenance Engineer - Operations Group - Estates & Facilities - LMB 2787 Open Date: 25/02/2026, 08:00 Close Date: 25/03/2026, 23:55 The MRC Laboratory of Molecular Biology (LMB) is one of the birthplaces of modern molecular biology and has played an important role in the development of many new techniques, most notably protein crystallography, cryo electron microscopy, DNA sequencing and monoclonal antibodies. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. We aim to tackle difficult, long term problems, which often require investment over many years. Overall purpose As a member of the Estates and Facilities team at the MRC Laboratory of Molecular Biology (LMB) you will be working as a Maintenance Technician. Dependant on your experience and expertise, your focus will be either electrical or mechanical. In this role, you will be responsible for the electrical or mechanical servicing and repairs at the main LMB building and other LMB sites on the Cambridge Biomedical Campus and Babraham Research Campus. The workload is varied, and priorities can change at short notice. Training and development will be provided to assist you with your job responsibilities. Main duties / Key responsibilities Providing planned and preventive maintenance (PPM) and reactive maintenance (RM) on plant systems and services. Undertaking works on behalf of the Estates & Facilities team including supervising external service providers and contractors. Liaising with end users to plan maintenance works or project works as required. Operating the computer controlled Building Management Systems (BMS) to monitor and identify fault diagnostics, taking the appropriate action to resolve these. Overseeing the operation of the steam boilers and systems. Steam is used extensively throughout our sites and training will be given as required. Assisting with the training and mentoring of apprentices. On call duties approximately 6 8 weeks per annum on a rota basis, responding to callouts when off site, including weekend. You will receive an additional payment when on call/call out. Working relationships Reporting to the Services Coordinator and part of the Estates and Facilities team. Interacting with external service providers and contractors. Education / qualifications / training required Essential: Completed a recognised electrical or mechanical apprenticeship or hold the equivalent qualification. Full UK driving licence holder. Must live within 45 minutes of the LMB in order to reach sites in a reasonable time when on call/call out. Desirable: Experience of completing risk assessments for work activities. Formal training/qualifications relating to steam boilers, including analysis of steam systems and boiler water treatment. Boiler Operation Accreditation Scheme (BOAS) certificate. Previous work experience required Essential: Experience of working in a complex building with responsibility for electrical or mechanical systems. Knowledge and experience Essential: Good working knowledge of engineering services coupled with a good understanding of all aspects of building maintenance. Experience of using a Building Management System (BMS). An understanding of Heating, Ventilation, and Air Conditioning (HVAC) systems. Competent IT user. Desirable: An understanding of statutory maintenance requirements. Personal skills / behaviours / qualities Essential: Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels. Ability to plan and prioritise work without or under limited supervision. Ability to use initiative when required. Further Information Corporate/Local responsibilities & requirements: You must at all times carry out your responsibilities with due regard to the UKRI: Code of Conduct; Equality, Diversity and Inclusion policy; Health and Safety policy; Data Protection policy. Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. The MRC is a unique working environment where scientific researchers and professional support staff can actively partake in world class innovation and collaboration opportunities and their skills and knowledge through accessing a wide catalogue of training & development, including professional registration with the Science Council. In addition, MRC (part of UKRI) provides its community of employees access to a whole host of useful benefits, including a defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits. Our success is dependent on our ability to embrace diversity and draw on the skills, understanding and experience of all our people. We warmly invite people from diverse backgrounds and heritage, including people who identify as having a disability, to apply for a role that excites them. As "Disability Confident" employers, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs. Copyright 2015. Medical Research Council.
Mar 23, 2026
Full time
Maintenance Engineer - Operations Group - Estates & Facilities - LMB 2787 Open Date: 25/02/2026, 08:00 Close Date: 25/03/2026, 23:55 The MRC Laboratory of Molecular Biology (LMB) is one of the birthplaces of modern molecular biology and has played an important role in the development of many new techniques, most notably protein crystallography, cryo electron microscopy, DNA sequencing and monoclonal antibodies. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. We aim to tackle difficult, long term problems, which often require investment over many years. Overall purpose As a member of the Estates and Facilities team at the MRC Laboratory of Molecular Biology (LMB) you will be working as a Maintenance Technician. Dependant on your experience and expertise, your focus will be either electrical or mechanical. In this role, you will be responsible for the electrical or mechanical servicing and repairs at the main LMB building and other LMB sites on the Cambridge Biomedical Campus and Babraham Research Campus. The workload is varied, and priorities can change at short notice. Training and development will be provided to assist you with your job responsibilities. Main duties / Key responsibilities Providing planned and preventive maintenance (PPM) and reactive maintenance (RM) on plant systems and services. Undertaking works on behalf of the Estates & Facilities team including supervising external service providers and contractors. Liaising with end users to plan maintenance works or project works as required. Operating the computer controlled Building Management Systems (BMS) to monitor and identify fault diagnostics, taking the appropriate action to resolve these. Overseeing the operation of the steam boilers and systems. Steam is used extensively throughout our sites and training will be given as required. Assisting with the training and mentoring of apprentices. On call duties approximately 6 8 weeks per annum on a rota basis, responding to callouts when off site, including weekend. You will receive an additional payment when on call/call out. Working relationships Reporting to the Services Coordinator and part of the Estates and Facilities team. Interacting with external service providers and contractors. Education / qualifications / training required Essential: Completed a recognised electrical or mechanical apprenticeship or hold the equivalent qualification. Full UK driving licence holder. Must live within 45 minutes of the LMB in order to reach sites in a reasonable time when on call/call out. Desirable: Experience of completing risk assessments for work activities. Formal training/qualifications relating to steam boilers, including analysis of steam systems and boiler water treatment. Boiler Operation Accreditation Scheme (BOAS) certificate. Previous work experience required Essential: Experience of working in a complex building with responsibility for electrical or mechanical systems. Knowledge and experience Essential: Good working knowledge of engineering services coupled with a good understanding of all aspects of building maintenance. Experience of using a Building Management System (BMS). An understanding of Heating, Ventilation, and Air Conditioning (HVAC) systems. Competent IT user. Desirable: An understanding of statutory maintenance requirements. Personal skills / behaviours / qualities Essential: Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels. Ability to plan and prioritise work without or under limited supervision. Ability to use initiative when required. Further Information Corporate/Local responsibilities & requirements: You must at all times carry out your responsibilities with due regard to the UKRI: Code of Conduct; Equality, Diversity and Inclusion policy; Health and Safety policy; Data Protection policy. Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. The MRC is a unique working environment where scientific researchers and professional support staff can actively partake in world class innovation and collaboration opportunities and their skills and knowledge through accessing a wide catalogue of training & development, including professional registration with the Science Council. In addition, MRC (part of UKRI) provides its community of employees access to a whole host of useful benefits, including a defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits. Our success is dependent on our ability to embrace diversity and draw on the skills, understanding and experience of all our people. We warmly invite people from diverse backgrounds and heritage, including people who identify as having a disability, to apply for a role that excites them. As "Disability Confident" employers, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs. Copyright 2015. Medical Research Council.
Specifications Technologist Job Overview: We are seeking a detail-oriented and proactive Specification Technologist to support our Clients Technical Manager and wider team in ensuring product compliance, quality assurance, and accurate technical documentation. This role is integral to maintaining high standards across artwork, labelling, product specifications, and operational processes. You will work closely with multiple departments, including procurement, production, and QA, to ensure our products meet regulatory requirements and customer expectations. Assisting with process plans, HACCP, and risk assessments. Key Responsibilities: Artwork & Labelling: Create and manage artwork briefs for new and seasonal products. Review and approve artwork in collaboration with the Technical Manager. Create and update labels and product specifications. Compliance & Documentation: Ensure product compliance. Request and verify product specifications from suppliers. Complete customer product information requests (e.g., allergens, palm oil, sustainability). Quality Assurance Support: Assist QA checks and audit walks and schedules (e.g., glass and hard plastics). Data & Reporting: Generate data logger reports for temperature and humidity in production areas. Maintain and update operational and QA documentation; create new resources as needed. Generate Customer Complaint reports. Issue Management: Assist in Investigating, Root Cause analysis and log complaints, issues, and non-conformances. Requirements: Experience in food labelling, technical administration, or food production (training provided). Qualifications in Food Technology, Food Science, or a related discipline are desirable. Strong IT skills, particularly Excel; experience with food labelling programs is an advantage. Excellent attention to detail and ability to manage multiple tasks. Proactive, logical thinker with strong critical thinking skills. Team player who takes responsibility and works collaboratively. This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
Mar 23, 2026
Full time
Specifications Technologist Job Overview: We are seeking a detail-oriented and proactive Specification Technologist to support our Clients Technical Manager and wider team in ensuring product compliance, quality assurance, and accurate technical documentation. This role is integral to maintaining high standards across artwork, labelling, product specifications, and operational processes. You will work closely with multiple departments, including procurement, production, and QA, to ensure our products meet regulatory requirements and customer expectations. Assisting with process plans, HACCP, and risk assessments. Key Responsibilities: Artwork & Labelling: Create and manage artwork briefs for new and seasonal products. Review and approve artwork in collaboration with the Technical Manager. Create and update labels and product specifications. Compliance & Documentation: Ensure product compliance. Request and verify product specifications from suppliers. Complete customer product information requests (e.g., allergens, palm oil, sustainability). Quality Assurance Support: Assist QA checks and audit walks and schedules (e.g., glass and hard plastics). Data & Reporting: Generate data logger reports for temperature and humidity in production areas. Maintain and update operational and QA documentation; create new resources as needed. Generate Customer Complaint reports. Issue Management: Assist in Investigating, Root Cause analysis and log complaints, issues, and non-conformances. Requirements: Experience in food labelling, technical administration, or food production (training provided). Qualifications in Food Technology, Food Science, or a related discipline are desirable. Strong IT skills, particularly Excel; experience with food labelling programs is an advantage. Excellent attention to detail and ability to manage multiple tasks. Proactive, logical thinker with strong critical thinking skills. Team player who takes responsibility and works collaboratively. This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
