186 jobs found

Senior Consultant, Process & Controls (Internal Audit, Internal Controls, SOX) Belfast or Derry Location: Belfast Other locations: Primary Location Only Date: 28 Feb 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. General Information Location:Belfast or Derry, Londonderry Available for Visa Sponsorship:No Business Area: Risk Consulting Contract Type: Full-Time - Permanent The Team and the opportunity We are seeking a risk professional to join our Risk Consulting practice, within the Process and Controls team. Risk Consulting is an integral part of our Consulting Services business, focused on providing high value, independent and trusted advice to clients. Working in our Process and Controls team, you will have the opportunity to work with a variety of global and local clients to provide practical risk management, internal controls and process improvement solutions, gaining valuable experience. You will work within different sized, multi-disciplinary teams and play a key role in ensuring high quality outputs and service to our clients. The role involves developing knowledge and implementing new solutions to meet the ever-changing needs of our clients. We have ambitious plans to continue strengthening and growing our offering within Risk Consulting and are looking for a dynamic individual to help us support this area of the practice, to form part of our existing team and to help us deliver our ambitious growth targets in this area. Your key responsibilities As a Senior Consultant in our Risk Consulting practice, you will be responsible for delivering to a broad portfolio of clients and engagements simultaneously, collaborating with a sizeable team and supporting the growth of our business. You will be a key member of the Process and Controls Team reporting directly to the Engagement Managers. You will have responsibility for. • Supporting a portfolio of engagements with our clients. • Collaborating with clients to agree, scope and plan the delivery phase of engagements. • Delivering the fieldwork phase of engagement and drafting reportable findings for management review. • Working as part of a team to deliver projects, with the ability to lead teams and manage more junior members of staff. • Support management on the presentation of our reports and findings to Audit Committees. • Contributing to developing the market for Internal Audit and Internal Controls services. • Supporting the development of our junior team members and acting as mentor and coach. Skills and attributes for success To qualify for the role, you must have: A strong track record in the delivery of Internal Audit, Internal Controls / SOX Services Demonstrated experience in the areas above. You will be a motivated self-starter, with the ambition to drive a team and support continued growth. You will have experience in supporting business development activities. You will be experienced in presenting to Engagement Management teams and have demonstrable business acumen and risk and controls knowledge. Excellence in oral and written communication and reporting writing are essential. We would expect candidates to have knowledge and experience in: Internal audit, in both financial and operational processes. Internal Controls / SOX Utilising core risk and controls skills in a broad range of projects both in traditional internal audit and in advisory projects aimed at assisting in the implementation of controls / improvements. Project Management. Ideally, you will also have Background in professional services environment where you have gained extensive experience in practice management. Ideally you will hold a relevant professional qualification e.g. qualified Accountant or Internal Auditor (ACA, CIMA, ACCA or IIA). We are particularly interested in people with experience in Government and Public Sector, Transport, TMT, Life Sciences, Consumer Products, Advanced Manufacturing and Power & Utilities Sectors. What we look for Highly motivated, good communicators and able to establish personal credibility with clients. You will need to convey technical content in business language with client management. You will also need to be a team player who is not only looking to enhance their own career but recognises the value in developing others and strengthening the team. What working at EY offers We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support and coaching from some of the most engaging colleagues around. Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that's right for you. All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Hybrid Working Pension/Discounted Health Insurance Web Doctor Purchase of Additional Annual Leave Free Gym Membership Travel Pass Maternity & Paternity Leave Bike to Work Scheme Referral Bonuses & Recognition Awards Tech MBA paid by EY EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world.That's Why, EY. Apply now. IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance . click apply for full job details

The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. As iwoca's Office & Community Manager, you'll support our People Strategy by maintaining and continuously improving our four office spaces, currently in London, Leeds, Berlin and Frankfurt. You'll also be responsible for ensuring that we have a strong community of iwocans that continue to love iwoca as a place to work, both within those office spaces and outside of them. You'll be based at our main headquarters in Central London and work remotely with members of our office team based in Leeds, Berlin and Frankfurt. This is a fixed-term, one-year maternity cover contract, with a required start date by 1st April at the latest. You'll be responsible for The smooth day to day running of our office spaces including coordinating food deliveries, handling visitors and liaising with our building management to quickly fix issues as they arise. Managing our agreements and contracts with suppliers that support making our office great. Ensuring that general health and safety and fire regulations are being met and kept up to date. Liaising with our landlords to ensure that our office spaces meet our requirements as well as scale and work with our estate agents to find new office options when we expect to outgrow current desk space. Planning and implementing any changes we want to make to our office spaces, including working with external designers when we need a refresh. The planning and delivery of events that are key in maintaining community across iwocans, including our Summer and Winter parties and retreats. Owning and delivering a schedule of events throughout the year that keep our community connected and having fun, such as pancake day, table tennis tournaments and Eid celebrations. What we're looking for At least two years experience in a similar Office/Community Manager role, ideally within a fast growing company with a team that really values the office spaces they work from. Experience planning and delivering whole company events. You'll be proactive and anticipate potential issues, resolving them before they arise, keeping things moving seamlessly. Experience handling the end to end process for an office move or building out a brand new office space. Strong negotiation skills with experience managing supplier and vendor relationships, with a focus on value for money. A strong desire to help people and make yourself useful, you'll be someone who gets a lot of satisfaction from helping others. Excellent organisational, interpersonal and time management skills Creativity, you'll bring fresh ideas for how to make our office spaces and community even stronger and be able to deliver those ideas in a thoughtful and structured way. Great stakeholder management and ability to quickly build trust and alignment with everyone across the business, from senior leadership to new joiners on their first day. Able to work under pressure and prioritise effectively based on what's the most important thing to get done at any particular moment. The Culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services. The Offices & Benefits We put a lot of effort into making iwoca a great place to work: Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, football, etc. Flexible working hours. Gym discounts and medical insurance access (subject to contract length). Company-wide talks with internal and external speakers.

Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.

The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. As iwoca's Office & Community Manager, you'll support our People Strategy by maintaining and continuously improving our four office spaces, currently in London, Leeds, Berlin and Frankfurt. You'll also be responsible for ensuring that we have a strong community of iwocans that continue to love iwoca as a place to work, both within those office spaces and outside of them. You'll be based at our main headquarters in Central London and work remotely with members of our office team based in Leeds, Berlin and Frankfurt. This is a fixed-term, one-year maternity cover contract, with a required start date by 1st April at the latest. You'll be responsible for The smooth day to day running of our office spaces including coordinating food deliveries, handling visitors and liaising with our building management to quickly fix issues as they arise. Managing our agreements and contracts with suppliers that support making our office great. Ensuring that general health and safety and fire regulations are being met and kept up to date. Liaising with our landlords to ensure that our office spaces meet our requirements as well as scale and work with our estate agents to find new office options when we expect to outgrow current desk space. Planning and implementing any changes we want to make to our office spaces, including working with external designers when we need a refresh. The planning and delivery of events that are key in maintaining community across iwocans, including our Summer and Winter parties and retreats. Owning and delivering a schedule of events throughout the year that keep our community connected and having fun, such as pancake day, table tennis tournaments and Eid celebrations. What we're looking for At least two years experience in a similar Office/Community Manager role, ideally within a fast growing company with a team that really values the office spaces they work from. Experience planning and delivering whole company events. You'll be proactive and anticipate potential issues, resolving them before they arise, keeping things moving seamlessly. Experience handling the end to end process for an office move or building out a brand new office space. Strong negotiation skills with experience managing supplier and vendor relationships, with a focus on value for money. A strong desire to help people and make yourself useful, you'll be someone who gets a lot of satisfaction from helping others. Excellent organisational, interpersonal and time management skills Creativity, you'll bring fresh ideas for how to make our office spaces and community even stronger and be able to deliver those ideas in a thoughtful and structured way. Great stakeholder management and ability to quickly build trust and alignment with everyone across the business, from senior leadership to new joiners on their first day. Able to work under pressure and prioritise effectively based on what's the most important thing to get done at any particular moment. The Culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services. The Offices & Benefits We put a lot of effort into making iwoca a great place to work: Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, football, etc. Flexible working hours. Gym discounts and medical insurance access (subject to contract length). Company-wide talks with internal and external speakers.

Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.

Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world

Our benefits Share Options (EMI) scheme 25 days annual leave, plus flexible bank holidays and the opportunity to buy additional days Enhanced workplace Pension scheme - opt-in salary sacrifice scheme Life Insurance (3x annual salary) Employee Assistance Programme (EAP) and workplace wellbeing initiatives Private Healthcare cash-back scheme Flexible working hours and location Flexible benefits, such as: Cycle to Work, volunteer days/opportunities and charity events Enhanced parental leave packages and enhanced sick pay Training and development opportunities Engagement and celebration activities- anniversaries, birthdays, team building, company-wide events Role specifics Salary range: Market rate Reporting to: Test Lead Key stakeholders: Tech and Product teams Organisational Framework Level: 2 About You / Job Summary We're looking for an experienced and curious QA Analyst to lead the testing of our AI and GenAI powered features. This role goes beyond traditional SaaS QA - it requires a mindset for dealing with uncertainty, edge cases, model behaviour, and testing for quality when outcomes are not always predictable. If you're passionate about both automation and understanding how intelligent systems behave in the wild, we want to hear from you. You'll be embedded in a cross functional scrum team, working closely with engineers, data scientists, and product managers to define and execute test strategies for AI features. You'll bring an automation first mindset but be comfortable with exploratory and manual testing when required - especially when testing model driven features. Your focus will include not just functional correctness, but also trust, safety, performance, and the overall quality of the AI experience. Key Accountabilities Design, develop, and maintain test plans and automated test suites for AI/GenAI features across frontend and backend. Test complex AI driven systems where responses may vary - validate logic, relevance, completeness, tone, and safety. Build automation frameworks using Playwright and Cucumber with a focus on maintainability and scalability. Develop tools/scripts to validate model outputs and compare results across model versions (e.g., regression drift, hallucination checks). Define and execute non functional tests (e.g., performance under load, prompt injection resilience, fairness/bias testing). Log and manage defects effectively; collaborate in root cause analysis and prevention. Actively contribute to CI/CD testing pipelines to ensure fast, reliable releases. Stay current on trends in AI/ML testing and suggest improvements to our QA practices. Key role measures Automation Coverage & Test Strategy Execution - Delivering and maintaining high levels of automated test coverage across AI/GenAI features, with a focus on scalable and maintainable test suites using Playwright and Cucumber. Model Output Quality & Safety Validation - Proactively identifying and validating issues in AI model outputs - including hallucinations, bias, and prompt injection vulnerabilities - to ensure safe, relevant, and trustworthy user experiences. CI/CD Integration & Test Reliability - Contributing to fast, stable releases by integrating tests into CI/CD pipelines and maintaining a low rate of flaky or failing tests. Exploratory Testing & Edge Case Discovery - Uncovering subtle bugs and edge cases through thoughtful exploratory testing, especially in areas where AI behaviour is less predictable - making a meaningful impact from early in the role. Experience and skills Our ideal candidate would have experience in the following areas: Proven experience testing AI/ML powered systems, ideally including GenAI features (e.g., LLMs, chatbots, classifiers). Strong proficiency with Playwright, Cucumber, and automation first test strategies. Understanding of common GenAI testing challenges: non determinism, bias, hallucinations, injection attacks. Experience with prompt testing, output validation, or model comparison tools. Familiarity with REST APIs, JSON, and integrating model endpoints into test frameworks. Inquisitive and detail oriented mindset - able to challenge assumptions and uncover subtle issues. Experience in Agile/Scrum environments and collaborative cross functional teams. Familiarity with CI/CD tooling (e.g., Azure DevOps, GitHub Actions, or similar). Strong written and verbal communication skills. Nice to Have Background in machine learning or data science. Experience testing ethical/guardrail functionality in AI systems. Knowledge of data labelling, synthetic data generation, or test data management in AI contexts. Familiarity with tools like OpenAI's evals, LangChain testing modules, or similar frameworks. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles. We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive. Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.

Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,

Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,

A global travel management company in the United Kingdom is seeking a Data Science Manager to lead the Hotel Optimization team. This role will create data-driven hotel optimization models, identify revenue opportunities, and use advanced analytics. Ideal candidates will have strong SQL and data visualization skills, with a minimum of 5 years in data science. The position offers competitive benefits and flexible working arrangements.

The Firm Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds. Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $34bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022. The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance. The firm's main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi and Bengaluru. Overview & Responsibilities Our ten-week Summer Internship Programme seeks to hire ambitious, enthusiastic candidates with strong mathematical and quantitative backgrounds, coding skills, a demonstrable passion for markets, and an interest in working across all facets of quantitative analysis. Interns will work with our Quant teams building front-office tools, analysing data, contributing to the core analytics library, and integrating AI into analytical systems. Our Internship Programme starts with one-week in-depth training to prepare interns for the desk. This covers a range of topics relating to Financial Markets including Macroeconomics, FX, Digital Assets, Interest Rate Derivatives, Equity Rates, Bonds, Credit and Fixed Income, Trading Strategies, Risk Management, Excel and Python. Additionally, interns will benefit from key talks, a mentor programme, social events and interactions with some of the most respected and talented individuals in their field. During the programme, working in a fast-paced environment, interns will work with Quants and PMs to contribute to the central analysis platform. Projects can include developing the core analytics library (Fixed Income, FX, Credit, Equity etc), integrating AI into trading tools, and working with PMs to develop trading strategies, signals and back testing. This internship is devised to provide candidates with an invaluable education on the workings of a macro hedge fund from a quantitative and technological perspective, and to determine if Brevan Howard and the intern are a compatible fit. The goal of our summer internship programme is to convert top performing interns to our 2027 Graduate Programme. Qualifications & Requirements A penultimate year undergraduate or master's student at a leading University and on course for a minimum of a 2:1 / 3.6 GPA - completed and awarded before July 2027 Bachelor's or master's degree in Mathematics, Physics, Computer Science, Quantitative or a STEM related field Strong mathematic, quantitative and problem-solving capabilities Programming experience in Python and strong general technical skills A demonstrated interest in AI and the ability to explain fundamental concepts A demonstrated interest and passion for financial markets Ability to work independently and collaboratively as part of a team Entrepreneurial spirit Strong communication and interpersonal skills Can prioritise, manage and deliver on multiple projects to investment teams accordingly Outstanding organisation skills and strong attention to detail Exemplary professionalism with internal and external clients Exceptional written and verbal communication skills in English