Description: About BJAK BJAK is Southeast Asia's largest digital insurance platform, expanding financial access through automation, data, and digital scale. As we grow across markets, we are committed to building a platform that is safe, compliant, and trusted. We are hiring a Head of Compliance and Risk (UK) to lead regulatory strategy, risk governance, and compliance operations for our UK market entry and expansion alongside the CEO. This role is expected to hold the SMF16 (Compliance Oversight) Senior Management Function once approved, and will act as our primary point of contact with the FCA. This is a build role: you'll be creating frameworks, policies, and controls from scratch rather than inheriting an existing function. Why This Role Matters Design and enforce compliance frameworks that enable safe scaling of digital financial services. Ensure BJAK operates in accordance with UK regulatory standards, especially FCA requirements. Protect consumers through transparent, fair, and ethical practices. Establish BJAK as a trusted partner with regulators, partners, and industry stakeholders. Build compliance capability and culture across the company. What You Will Do Regulatory Leadership & Strategy Develop and maintain compliance frameworks aligned with UK regulatory requirements. Lead regulatory readiness for market entry, licensing, and ongoing supervision. Serve as the primary contact with the FCA and relevant UK bodies. Interpret regulatory changes and guide business strategy accordingly. Risk Governance & Compliance Operations Build policies and controls covering AML, KYC, data privacy, consumer duty, distribution, and claims-related compliance. Conduct risk assessments and implement remediation plans for identified gaps. Establish monitoring, testing, and reporting processes for ongoing compliance. Ensure internal audits, compliance reviews, and control testing are operationalised. Consumer Protection & Business Integrity Embed fairness, transparency, and responsible selling throughout the organisation. Oversee product compliance, marketing reviews, pricing governance, and distribution oversight. Implement complaint handling frameworks aligned with regulatory standards. Cross-Functional Support & Training Partner with product, operations, legal, marketing, and commercial teams to ensure compliant execution. Provide guidance on regulatory implications of new products, partnerships, or distribution models. Deliver training to ensure teams understand and execute compliance responsibilities. You Will Thrive in This Role If You See compliance as a strategic enabler, not a blocker. Operate with high integrity, sound judgment, and strong attention to detail. Communicate clearly and influence leaders using data and logic. Enjoy building frameworks and scaling systems from early-stage to mature environments. Thrive in fast-paced, evolving settings where regulation meets innovation. What You Bring 8+ years of compliance, risk, or regulatory experience within financial services, insurance, insurtech, or fintech. Deep understanding of UK regulatory frameworks, including FCA rules and consumer duty requirements. Experience in compliance for digital platforms, distribution, or insurance products (preferred). Proven ability to design policies, conduct risk assessments, and manage complex compliance programs. Strong communication and stakeholder management skills, including dealing with regulators. Bonus (Nice to Have) Experience in start-up or high-growth environments. Previous SMF experience. Background in insurtech, digital distribution, or online marketplaces. Knowledge of GDPR, AML, sanctions, or cross-border compliance. Location Requirement This role is based in the UK. This is a hybrid role. You are expected to work from our London office at least 3 days per week. Why Join Us Shape compliance for a fast-growing international fintech-insurtech platform. Build frameworks that enable safe, inclusive financial access at scale. Work closely with leadership and regulators to drive responsible innovation. Competitive compensation with long-term growth and international career opportunities. Compensations Range We offer a highly competitive package, ranging from £100,000 to £150,000, reflecting both experience and suitability for this pivotal role.
Aug 24, 2026
Full time
Description: About BJAK BJAK is Southeast Asia's largest digital insurance platform, expanding financial access through automation, data, and digital scale. As we grow across markets, we are committed to building a platform that is safe, compliant, and trusted. We are hiring a Head of Compliance and Risk (UK) to lead regulatory strategy, risk governance, and compliance operations for our UK market entry and expansion alongside the CEO. This role is expected to hold the SMF16 (Compliance Oversight) Senior Management Function once approved, and will act as our primary point of contact with the FCA. This is a build role: you'll be creating frameworks, policies, and controls from scratch rather than inheriting an existing function. Why This Role Matters Design and enforce compliance frameworks that enable safe scaling of digital financial services. Ensure BJAK operates in accordance with UK regulatory standards, especially FCA requirements. Protect consumers through transparent, fair, and ethical practices. Establish BJAK as a trusted partner with regulators, partners, and industry stakeholders. Build compliance capability and culture across the company. What You Will Do Regulatory Leadership & Strategy Develop and maintain compliance frameworks aligned with UK regulatory requirements. Lead regulatory readiness for market entry, licensing, and ongoing supervision. Serve as the primary contact with the FCA and relevant UK bodies. Interpret regulatory changes and guide business strategy accordingly. Risk Governance & Compliance Operations Build policies and controls covering AML, KYC, data privacy, consumer duty, distribution, and claims-related compliance. Conduct risk assessments and implement remediation plans for identified gaps. Establish monitoring, testing, and reporting processes for ongoing compliance. Ensure internal audits, compliance reviews, and control testing are operationalised. Consumer Protection & Business Integrity Embed fairness, transparency, and responsible selling throughout the organisation. Oversee product compliance, marketing reviews, pricing governance, and distribution oversight. Implement complaint handling frameworks aligned with regulatory standards. Cross-Functional Support & Training Partner with product, operations, legal, marketing, and commercial teams to ensure compliant execution. Provide guidance on regulatory implications of new products, partnerships, or distribution models. Deliver training to ensure teams understand and execute compliance responsibilities. You Will Thrive in This Role If You See compliance as a strategic enabler, not a blocker. Operate with high integrity, sound judgment, and strong attention to detail. Communicate clearly and influence leaders using data and logic. Enjoy building frameworks and scaling systems from early-stage to mature environments. Thrive in fast-paced, evolving settings where regulation meets innovation. What You Bring 8+ years of compliance, risk, or regulatory experience within financial services, insurance, insurtech, or fintech. Deep understanding of UK regulatory frameworks, including FCA rules and consumer duty requirements. Experience in compliance for digital platforms, distribution, or insurance products (preferred). Proven ability to design policies, conduct risk assessments, and manage complex compliance programs. Strong communication and stakeholder management skills, including dealing with regulators. Bonus (Nice to Have) Experience in start-up or high-growth environments. Previous SMF experience. Background in insurtech, digital distribution, or online marketplaces. Knowledge of GDPR, AML, sanctions, or cross-border compliance. Location Requirement This role is based in the UK. This is a hybrid role. You are expected to work from our London office at least 3 days per week. Why Join Us Shape compliance for a fast-growing international fintech-insurtech platform. Build frameworks that enable safe, inclusive financial access at scale. Work closely with leadership and regulators to drive responsible innovation. Competitive compensation with long-term growth and international career opportunities. Compensations Range We offer a highly competitive package, ranging from £100,000 to £150,000, reflecting both experience and suitability for this pivotal role.
Job Title : Residential Children s Home Deputy Manager WE DO NOT PROVIDE SPONSORSHIP Service Description Established in May 2021, Young UK Today is the realisation of a vision by a dedicated team of proven and passionate care and support providers with nearly two decades of expertise in their chosen field of work. With a remarkable history of empowering the most vulnerable children and young people in the area of Supported Accommodation, our founders and management team have been lifelong champions of positive change in the lives of those facing emotional and learning disabilities (LD) and complex needs. We've always believed that early support can change the course of a young person's life. Having seen countless journeys through the care system, we recognised a need for a more nurturing, holistic approach. South Park was born from this vision, and we are committed to offering unwavering support to children and young people aged 8-17, providing them with a stable and loving environment within which to flourish and grow. Our services are built on the principles of warmth, safety, and relational care. We provide stable, well-supported environments where every child and young person is treated with dignity and respect, encouraged to develop confidence, and supported to build the skills needed for independence and a brighter future. Job Purpose The Deputy Manager for the children s home will support the Registered Manager in leading and managing the children s home according to the ethos and approach of the organisation, ensuring that outcomes and high-quality care are delivered according to the home s statement of purpose. General Duties Lead shifts and oversee staff management and supervision, care and placement planning, safeguarding, communications, report writing and monitoring quality and compliance. Ensure the staff team implements the statutory and organisational policies and procedures and provide feedback to the Registered Manager on the effectiveness of all policies and procedures. Ensure compliance with legal and regulatory requirements, such as the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes, Children Act 1989, Working Together to Safeguard Children 2023, Data Protection Act 2018, and Health and Safety at Work etc. Act 1974. Support the staff team to develop constructive working relationships within the wider community to promote the overall outcomes for looked after children. Support the staff team to develop their skills and competency to meet each child s needs and provide continuity of positive care. Lead in an aspirational way, inspiring both children and the staff. Incorporate equality and diversity into the home s culture. Provide every child with individualised positive care and care planning tailored to their individual needs and requirements, as defined in their relevant plans. Maintain professional relationships with stakeholders, as appropriate. Support the Registered Manager to run the home and deputise whenever needed. Work flexibly to ensure adequate coverage for the service, including evening work, weekend work, and bank holidays, inclusive of sleep-ins. Act as a positive role model, provide effective supervision and guidance for the team contributing to their performance and professional development. Support the Registered Manager in delivering and maintaining a high-quality service. Support senior care workers (team leaders) to develop the skills, knowledge, and ability to manage residential care workers effectively. Ensure staff are aware of their responsibilities in relation to the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes. Work within organisational policy and procedure established in the home. Ensure children s reviews and meetings are held within the required timeframes. Ensure staff work within a non-discriminatory environment Assist the Registered Manager in the administration of related financial issues. Deputise in the Manager s absence and cover for senior residential workers and team leaders where necessary. Take part in the recruitment of prospective staff as needed. Safeguard and promote the welfare of children. Ensure recording is completed to a high standard in all areas. Complete QA audits Work with multi agency partners and ensure the team work professionally with all key stakeholders. Work with Ofsted and complete duties under the SCCIF Specific Duties Ensure residential workers are meeting the needs of children in accordance with their care plans. Ensure the quality of shift handover meetings, records, and other residential duties is in line with best-practice standards and the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes. Ensure the home s ethos is embedded in the shifts and that children are involved in the day-to-day running of the service. Ensure the teamwork meets the needs of children from diverse backgrounds under the legislation, policy, and best practice standards. Take responsibility for overseeing safeguarding children and supporting the team to reduce the children s risks. Ensure children access services that meet their education, social, emotional, mental health, and well-being needs. Plan and deliver the service and its programs to meet the needs of children. Plan the rota and shift presence to ensure the needs of children are being met. Monitor children s progress Guide the team to ensure service delivery. Ensure a social inclusion focus is embedded within services. Take part in on-call arrangements. Supervise and support the development of the staff team in line with their statutory training requirements and continuous professional development (CPD). Ensure staff are inducted and briefed on working with children care planning systems and any programmes for positive care. Ensure the home follows health, safety and fire precautions and procedures. Ensure staff and children adhere to the home s ICT policies. Ensure quality monitoring and health and safety assessments are conducted, and action plans are implemented. Ensure effective risk assessment and personal safety procedures are in place to protect staff and children under organisational policies and procedures and keep them under regular review. Ensure care planning, key working, safeguarding, incidents, health, education and activities recording is completed in the required timeframe and to the required standard. Person Specification Qualifications and Education Have attained a Level 3 / 4 Diploma in Health and Social Care for Children and Young People. Be willing to attain a qualification of at least or equivalent to Level 5 Diploma in Health and Social care for Children and Young People. Demonstrate commitment to continuing professional development. Experience A minimum of two years experience in a supervisory role within a children s residential setting. Knowledge and Understanding A sound working knowledge of the statutory requirements related to children s residential care. This includes the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes, SCCIF, Children Act 1989, Working Together to Safeguard Children 2023, Data Protection Act 2018, and Health and Safety at Work etc. Act 1974, and related policies and procedures for the day-to-day running of a residential children s home. Understanding children s rights, child protection, safeguarding children, the impact of abuse and neglect, equality and diversity, care and placement planning, risk assessment, and review processes. Understanding children s education, health, social, emotional and psychological needs of looked after children and ensuring these needs are met. Robust understanding of safeguarding children and young people including from exploitation. Ensure they will deputise for the Registered manager, when required. Skill and Abilities Supporting the Registered Manager for the training and development of staff team members, regular reflective supervision, and rostering to ensure continuity of positive care for each child. Coping with stress and complex dynamics and demonstrating emotional resilience. Handling a wide range of administrative tasks related to the day-to-day running of a children s home. Prioritising and organising workload to maintain and promote quality. Sustaining and working through placement issues to prevent placement breakdowns. Monitoring the service for quality of care and in line with the requirements of Ofsted inspection. Developing constructive working relationships with the wider community and multi-agency teams. Ability to motivate, direct, and delegate in a residential setting. Organisational skills. Skills in financial management. Equality and Diversity Promoting equality and valuing diversity through legislation, policies, procedures, and relevant standards. Identify patterns of discrimination and take actions to overcome this and enable others to promote quality and diversity and a non-discriminatory culture that supports people in exercising their rights. Communication . click apply for full job details
Aug 24, 2026
Full time
Job Title : Residential Children s Home Deputy Manager WE DO NOT PROVIDE SPONSORSHIP Service Description Established in May 2021, Young UK Today is the realisation of a vision by a dedicated team of proven and passionate care and support providers with nearly two decades of expertise in their chosen field of work. With a remarkable history of empowering the most vulnerable children and young people in the area of Supported Accommodation, our founders and management team have been lifelong champions of positive change in the lives of those facing emotional and learning disabilities (LD) and complex needs. We've always believed that early support can change the course of a young person's life. Having seen countless journeys through the care system, we recognised a need for a more nurturing, holistic approach. South Park was born from this vision, and we are committed to offering unwavering support to children and young people aged 8-17, providing them with a stable and loving environment within which to flourish and grow. Our services are built on the principles of warmth, safety, and relational care. We provide stable, well-supported environments where every child and young person is treated with dignity and respect, encouraged to develop confidence, and supported to build the skills needed for independence and a brighter future. Job Purpose The Deputy Manager for the children s home will support the Registered Manager in leading and managing the children s home according to the ethos and approach of the organisation, ensuring that outcomes and high-quality care are delivered according to the home s statement of purpose. General Duties Lead shifts and oversee staff management and supervision, care and placement planning, safeguarding, communications, report writing and monitoring quality and compliance. Ensure the staff team implements the statutory and organisational policies and procedures and provide feedback to the Registered Manager on the effectiveness of all policies and procedures. Ensure compliance with legal and regulatory requirements, such as the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes, Children Act 1989, Working Together to Safeguard Children 2023, Data Protection Act 2018, and Health and Safety at Work etc. Act 1974. Support the staff team to develop constructive working relationships within the wider community to promote the overall outcomes for looked after children. Support the staff team to develop their skills and competency to meet each child s needs and provide continuity of positive care. Lead in an aspirational way, inspiring both children and the staff. Incorporate equality and diversity into the home s culture. Provide every child with individualised positive care and care planning tailored to their individual needs and requirements, as defined in their relevant plans. Maintain professional relationships with stakeholders, as appropriate. Support the Registered Manager to run the home and deputise whenever needed. Work flexibly to ensure adequate coverage for the service, including evening work, weekend work, and bank holidays, inclusive of sleep-ins. Act as a positive role model, provide effective supervision and guidance for the team contributing to their performance and professional development. Support the Registered Manager in delivering and maintaining a high-quality service. Support senior care workers (team leaders) to develop the skills, knowledge, and ability to manage residential care workers effectively. Ensure staff are aware of their responsibilities in relation to the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes. Work within organisational policy and procedure established in the home. Ensure children s reviews and meetings are held within the required timeframes. Ensure staff work within a non-discriminatory environment Assist the Registered Manager in the administration of related financial issues. Deputise in the Manager s absence and cover for senior residential workers and team leaders where necessary. Take part in the recruitment of prospective staff as needed. Safeguard and promote the welfare of children. Ensure recording is completed to a high standard in all areas. Complete QA audits Work with multi agency partners and ensure the team work professionally with all key stakeholders. Work with Ofsted and complete duties under the SCCIF Specific Duties Ensure residential workers are meeting the needs of children in accordance with their care plans. Ensure the quality of shift handover meetings, records, and other residential duties is in line with best-practice standards and the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes. Ensure the home s ethos is embedded in the shifts and that children are involved in the day-to-day running of the service. Ensure the teamwork meets the needs of children from diverse backgrounds under the legislation, policy, and best practice standards. Take responsibility for overseeing safeguarding children and supporting the team to reduce the children s risks. Ensure children access services that meet their education, social, emotional, mental health, and well-being needs. Plan and deliver the service and its programs to meet the needs of children. Plan the rota and shift presence to ensure the needs of children are being met. Monitor children s progress Guide the team to ensure service delivery. Ensure a social inclusion focus is embedded within services. Take part in on-call arrangements. Supervise and support the development of the staff team in line with their statutory training requirements and continuous professional development (CPD). Ensure staff are inducted and briefed on working with children care planning systems and any programmes for positive care. Ensure the home follows health, safety and fire precautions and procedures. Ensure staff and children adhere to the home s ICT policies. Ensure quality monitoring and health and safety assessments are conducted, and action plans are implemented. Ensure effective risk assessment and personal safety procedures are in place to protect staff and children under organisational policies and procedures and keep them under regular review. Ensure care planning, key working, safeguarding, incidents, health, education and activities recording is completed in the required timeframe and to the required standard. Person Specification Qualifications and Education Have attained a Level 3 / 4 Diploma in Health and Social Care for Children and Young People. Be willing to attain a qualification of at least or equivalent to Level 5 Diploma in Health and Social care for Children and Young People. Demonstrate commitment to continuing professional development. Experience A minimum of two years experience in a supervisory role within a children s residential setting. Knowledge and Understanding A sound working knowledge of the statutory requirements related to children s residential care. This includes the Children s Homes (England) Regulations 2015 and Quality Standards for Children s Homes, SCCIF, Children Act 1989, Working Together to Safeguard Children 2023, Data Protection Act 2018, and Health and Safety at Work etc. Act 1974, and related policies and procedures for the day-to-day running of a residential children s home. Understanding children s rights, child protection, safeguarding children, the impact of abuse and neglect, equality and diversity, care and placement planning, risk assessment, and review processes. Understanding children s education, health, social, emotional and psychological needs of looked after children and ensuring these needs are met. Robust understanding of safeguarding children and young people including from exploitation. Ensure they will deputise for the Registered manager, when required. Skill and Abilities Supporting the Registered Manager for the training and development of staff team members, regular reflective supervision, and rostering to ensure continuity of positive care for each child. Coping with stress and complex dynamics and demonstrating emotional resilience. Handling a wide range of administrative tasks related to the day-to-day running of a children s home. Prioritising and organising workload to maintain and promote quality. Sustaining and working through placement issues to prevent placement breakdowns. Monitoring the service for quality of care and in line with the requirements of Ofsted inspection. Developing constructive working relationships with the wider community and multi-agency teams. Ability to motivate, direct, and delegate in a residential setting. Organisational skills. Skills in financial management. Equality and Diversity Promoting equality and valuing diversity through legislation, policies, procedures, and relevant standards. Identify patterns of discrimination and take actions to overcome this and enable others to promote quality and diversity and a non-discriminatory culture that supports people in exercising their rights. Communication . click apply for full job details
Introduction With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city - and more. Tech at Heathrow isn't typical - the scale and non-stop nature of our airport make it truly unique. Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure. Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won't find anywhere else. Job Description As a SharePoint Subject Matter Expert, you will be responsible for the design, configuration, and governance of Heathrow's SharePoint platform. You will work closely with business stakeholders to understand their needs and translate them into practical, scalable solutions. This role requires a balance of technical expertise, problem-solving skills, and the ability to communicate complex concepts in a clear and accessible way. Success in this role means delivering a reliable, secure, and user-focused SharePoint environment that supports Heathrow's operational and strategic goals. Principal Accountabilities Leading the design, configuration, and maintenance of SharePoint Online environments/solutions, ensuring alignment with organisational standards and security requirements. Developing and implementing governance frameworks, policies, and best practices for SharePoint usage across the business. Partnering with business units to gather requirements and deliver tailored solutions that enhance collaboration and information management. Managing integrations between SharePoint and other Microsoft 365 services, ensuring seamless user experiences. Providing expert guidance, training, and support to internal teams to maximise adoption and effective use of SharePoint. Monitoring system performance, troubleshooting issues, and implementing improvements to maintain a high-performing platform. Staying up to date with Microsoft 365 developments and advising on opportunities to leverage new features and capabilities. Qualifications, Skills and Experience Proven experience in administering and configuring SharePoint Online within a large, complex organisation. Strong understanding of SharePoint architecture, governance, and security principles. Hands-on experience with SharePoint Framework (SPFx) development, including the design, development, deployment, and support of custom SharePoint solutions. PowerShell scripting skills, including SharePoint Online, PnP PowerShell, Microsoft Graph, and automation of administrative and governance activities. Proficiency in Microsoft 365 ecosystem, including Teams, OneDrive, Power Platform and Microsoft Graph. Ability to translate business requirements into technical solutions and communicate effectively with non-technical stakeholders. Excellent problem-solving skills and attention to detail. Strong organisational skills with the ability to manage multiple priorities. Ideally, you'll have the following Experience developing integrations using Microsoft Graph APIs and SharePoint REST APIs. Familiarity with compliance and data protection requirements in a regulated environment. Previous experience delivering user training, adoption programmes, and technical mentoring. Experience supporting Copilot, Viva, and other modern Microsoft 365 collaboration technologies. Experience with Power Automate and Power Apps for process automation and custom solutions. About us There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow. Sustainable Travel to work Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access. Equal Opportunities As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality. Apply before 28/08/2026
Aug 24, 2026
Full time
Introduction With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city - and more. Tech at Heathrow isn't typical - the scale and non-stop nature of our airport make it truly unique. Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure. Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won't find anywhere else. Job Description As a SharePoint Subject Matter Expert, you will be responsible for the design, configuration, and governance of Heathrow's SharePoint platform. You will work closely with business stakeholders to understand their needs and translate them into practical, scalable solutions. This role requires a balance of technical expertise, problem-solving skills, and the ability to communicate complex concepts in a clear and accessible way. Success in this role means delivering a reliable, secure, and user-focused SharePoint environment that supports Heathrow's operational and strategic goals. Principal Accountabilities Leading the design, configuration, and maintenance of SharePoint Online environments/solutions, ensuring alignment with organisational standards and security requirements. Developing and implementing governance frameworks, policies, and best practices for SharePoint usage across the business. Partnering with business units to gather requirements and deliver tailored solutions that enhance collaboration and information management. Managing integrations between SharePoint and other Microsoft 365 services, ensuring seamless user experiences. Providing expert guidance, training, and support to internal teams to maximise adoption and effective use of SharePoint. Monitoring system performance, troubleshooting issues, and implementing improvements to maintain a high-performing platform. Staying up to date with Microsoft 365 developments and advising on opportunities to leverage new features and capabilities. Qualifications, Skills and Experience Proven experience in administering and configuring SharePoint Online within a large, complex organisation. Strong understanding of SharePoint architecture, governance, and security principles. Hands-on experience with SharePoint Framework (SPFx) development, including the design, development, deployment, and support of custom SharePoint solutions. PowerShell scripting skills, including SharePoint Online, PnP PowerShell, Microsoft Graph, and automation of administrative and governance activities. Proficiency in Microsoft 365 ecosystem, including Teams, OneDrive, Power Platform and Microsoft Graph. Ability to translate business requirements into technical solutions and communicate effectively with non-technical stakeholders. Excellent problem-solving skills and attention to detail. Strong organisational skills with the ability to manage multiple priorities. Ideally, you'll have the following Experience developing integrations using Microsoft Graph APIs and SharePoint REST APIs. Familiarity with compliance and data protection requirements in a regulated environment. Previous experience delivering user training, adoption programmes, and technical mentoring. Experience supporting Copilot, Viva, and other modern Microsoft 365 collaboration technologies. Experience with Power Automate and Power Apps for process automation and custom solutions. About us There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow. Sustainable Travel to work Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access. Equal Opportunities As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality. Apply before 28/08/2026
Data Science Manager Logistics, Autopanner Hybrid Working London & Hatfield Introduction Ocado Technology is changing the way the world shops using advanced Artificial Intelligence, Machine Learning, Robotics, Big Data, Cloud and IoT. We develop the innovative software and hardware systems that power as well as the unique 'Ocado Smart Platform' which is being implemented by ambitious retailers across the world from Europe to America, Asia and beyond. About the Role As a Data Science Manager in Logistics, you will lead the Autoplanner team to build AI systems that unify planning across global warehouses and last mile assets. Your mission is to deliver a single optimised plan that maximises profit and minimises lateness, bridging the gap between advanced research and live operational impact. Collaborating with Product and Engineering teams, you will integrate data science models into our global backend services to enhance the Ocado Smart Platform. Beyond technical delivery, you will scale our operations by fostering a high performing culture, mentoring team members, and driving best practices. Key Responsibilities Lead a multidisciplinary team of data scientists and software engineers to research, develop, and deploy sophisticated planning systems. Drive the development of machine learning solutions focused on predicting and optimising route requirements, staffing needs, and sales estimations. Identify new opportunities to add business value through machine learning and create proofs of concept to engage product managers. Collaborate with product teams to ensure the successful integration of data science models with backend services. Maintain a healthy delivery pace and cadence within the team, ensuring consistent output and continuous improvement. Provide dedicated mentorship and coaching through weekly 1:1s, goal setting, and regular feedback. Manage the end to end recruitment and development of a diverse team of technical experts. Champion and raise the bar for data science best practices and processes across the wider organisation. Manage the delivery of AI systems that balance day to day profit with operational excellence. Navigate technical and organisational ambiguity to deliver pragmatic, iterative results in a fast paced environment. What We're Looking For Essential A strong data science background with solid Python coding skills. Proven experience in building and deploying end to end machine learning solutions from discovery to production. Demonstrated experience in coaching, developing, and leading high performing technical teams. A collaborative mindset with evidence of working effectively across different crafts and being comfortable with peer challenge. A pragmatic approach to delivery, focusing on quick outputs to learn and iterate fast. Comfort with ambiguity and a curious nature that encourages 'outside the box' thinking. Nice to Haves Experience with operational research and optimisation techniques. Experience in building and deploying Java backends and React frontends in a production environment. Benefits Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and. Hybrid working patterns meaning part of the working week can be spent working remotely (typically 3 days per week). 30 days working from anywhere policy Wellbeing support through Apps such as Unmind and an Employee Assistance Programme 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Private Medical Insurance 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest free) Cycle to Work Scheme Share Options (5 10%) Opportunity to participate in Sharesave and Buy as You Earn share schemes 15% discount on and free delivery for all employees Income Protection (can be up to 50% of salary for 3 years) Life Assurance (3 x annual salary) Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.
Aug 24, 2026
Full time
Data Science Manager Logistics, Autopanner Hybrid Working London & Hatfield Introduction Ocado Technology is changing the way the world shops using advanced Artificial Intelligence, Machine Learning, Robotics, Big Data, Cloud and IoT. We develop the innovative software and hardware systems that power as well as the unique 'Ocado Smart Platform' which is being implemented by ambitious retailers across the world from Europe to America, Asia and beyond. About the Role As a Data Science Manager in Logistics, you will lead the Autoplanner team to build AI systems that unify planning across global warehouses and last mile assets. Your mission is to deliver a single optimised plan that maximises profit and minimises lateness, bridging the gap between advanced research and live operational impact. Collaborating with Product and Engineering teams, you will integrate data science models into our global backend services to enhance the Ocado Smart Platform. Beyond technical delivery, you will scale our operations by fostering a high performing culture, mentoring team members, and driving best practices. Key Responsibilities Lead a multidisciplinary team of data scientists and software engineers to research, develop, and deploy sophisticated planning systems. Drive the development of machine learning solutions focused on predicting and optimising route requirements, staffing needs, and sales estimations. Identify new opportunities to add business value through machine learning and create proofs of concept to engage product managers. Collaborate with product teams to ensure the successful integration of data science models with backend services. Maintain a healthy delivery pace and cadence within the team, ensuring consistent output and continuous improvement. Provide dedicated mentorship and coaching through weekly 1:1s, goal setting, and regular feedback. Manage the end to end recruitment and development of a diverse team of technical experts. Champion and raise the bar for data science best practices and processes across the wider organisation. Manage the delivery of AI systems that balance day to day profit with operational excellence. Navigate technical and organisational ambiguity to deliver pragmatic, iterative results in a fast paced environment. What We're Looking For Essential A strong data science background with solid Python coding skills. Proven experience in building and deploying end to end machine learning solutions from discovery to production. Demonstrated experience in coaching, developing, and leading high performing technical teams. A collaborative mindset with evidence of working effectively across different crafts and being comfortable with peer challenge. A pragmatic approach to delivery, focusing on quick outputs to learn and iterate fast. Comfort with ambiguity and a curious nature that encourages 'outside the box' thinking. Nice to Haves Experience with operational research and optimisation techniques. Experience in building and deploying Java backends and React frontends in a production environment. Benefits Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and. Hybrid working patterns meaning part of the working week can be spent working remotely (typically 3 days per week). 30 days working from anywhere policy Wellbeing support through Apps such as Unmind and an Employee Assistance Programme 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Private Medical Insurance 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest free) Cycle to Work Scheme Share Options (5 10%) Opportunity to participate in Sharesave and Buy as You Earn share schemes 15% discount on and free delivery for all employees Income Protection (can be up to 50% of salary for 3 years) Life Assurance (3 x annual salary) Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.
Talent Acquisition Partner, Data Centers EMEA London About Nscale At Nscale, we are building the infrastructure for Europe's AI revolution. Nscale is developing cutting edge, sovereign generative AI solutions powered by a new generation of high performance, sustainable data centers and GPUs built specifically for AI workloads. The rapid growth of artificial intelligence is driving unprecedented global demand for compute and GPU infrastructure. Positioned at the heart of this transformation, Nscale is delivering the platforms that will enable the next decade of innovation. Working closely with the world's most advanced AI technology providers, Nscale integrates next-gen compute hardware and GPU clusters across both partner and self-delivered facilities. This is a unique opportunity to join Nscale's journey, play a pivotal role in delivering transformative AI infrastructure, and help shape a company designed to scale rapidly across Europe and beyond. About the role We're looking for a Talent Partner with deep expertise in data center and construction recruitment to fulfil end-to-end hiring across critical functions. This role will focus on building teams across the data center lifecycle - including site development, design, planning, cost, project management and operations. You'll act as a strategic partner across Data Center, MEP, and Construction Delivery, owning hiring plans, market mapping, and delivery across specialist roles. This is a hands on role, you will personally run numerous high impact searches concurrently, influence hiring decisions with data and market insight, and help build a world class hiring bar. What you'll be doing Own hiring delivery across EMEA Data Center (e.g. Site Development, Design, MEP, Construction, Commissioning, Operations). Run full-cycle recruiting from intake, calibration, sourcing, assessment design, interview process, offer management, and closing. Build and execute targeted sourcing strategies for niche profiles including MEP, construction project managers, commissioning specialists, commercial, planning, and data center operators. Build and cultivate strong, trusted relationships with internal stakeholders Bring market intelligence on talent - including compensation trends, competitor mapping, and realistic time-to-fill expectations across infrastructure and technical markets. Develop pipelines for recurring and hard-to-fill roles across both corporate and site-based functions. Improve structured interviewing and selection quality (clear competencies, calibrated scorecards, consistent debriefs). Ensure an exceptional candidate experience - timely, transparent, and high touch where needed. About you 6+ years of recruiting experience, with significant depth in data center or construction hiring (in house and/or agency). Strong expertise across data center ecosystems, including hyperscalers, colocation providers, engineering consultancies, or construction firms. Familiarity hiring across various geographies and navigating location, compliance, and compensation complexity. Demonstrated experience hiring for MEP, construction, and technical infrastructure roles (e.g. design engineers, project managers, commissioning, project controls). Proven track record recruiting across a range of seniorities Strong stakeholder management with the ability to guide, influence and challenge senior leaders constructively. Demonstrated sourcing capability (market mapping, outreach strategy, talent research) and comfort operating in competitive, talent constrained markets. High bar for quality and process, with a focus on interview assessment, evidence based decision making, and strong candidate experience. Comfortable partnering on compensation and leveling discussions and negotiations across both technical and construction domains. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + bonus + equity) with reviews every 12 months Comprehensive benefits package including Medical, Dental, Income Protection, Life Assurance, Pension and 25 days annual leave + public holidays Join the fastest growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting edge AI. Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:Here.
Aug 24, 2026
Full time
Talent Acquisition Partner, Data Centers EMEA London About Nscale At Nscale, we are building the infrastructure for Europe's AI revolution. Nscale is developing cutting edge, sovereign generative AI solutions powered by a new generation of high performance, sustainable data centers and GPUs built specifically for AI workloads. The rapid growth of artificial intelligence is driving unprecedented global demand for compute and GPU infrastructure. Positioned at the heart of this transformation, Nscale is delivering the platforms that will enable the next decade of innovation. Working closely with the world's most advanced AI technology providers, Nscale integrates next-gen compute hardware and GPU clusters across both partner and self-delivered facilities. This is a unique opportunity to join Nscale's journey, play a pivotal role in delivering transformative AI infrastructure, and help shape a company designed to scale rapidly across Europe and beyond. About the role We're looking for a Talent Partner with deep expertise in data center and construction recruitment to fulfil end-to-end hiring across critical functions. This role will focus on building teams across the data center lifecycle - including site development, design, planning, cost, project management and operations. You'll act as a strategic partner across Data Center, MEP, and Construction Delivery, owning hiring plans, market mapping, and delivery across specialist roles. This is a hands on role, you will personally run numerous high impact searches concurrently, influence hiring decisions with data and market insight, and help build a world class hiring bar. What you'll be doing Own hiring delivery across EMEA Data Center (e.g. Site Development, Design, MEP, Construction, Commissioning, Operations). Run full-cycle recruiting from intake, calibration, sourcing, assessment design, interview process, offer management, and closing. Build and execute targeted sourcing strategies for niche profiles including MEP, construction project managers, commissioning specialists, commercial, planning, and data center operators. Build and cultivate strong, trusted relationships with internal stakeholders Bring market intelligence on talent - including compensation trends, competitor mapping, and realistic time-to-fill expectations across infrastructure and technical markets. Develop pipelines for recurring and hard-to-fill roles across both corporate and site-based functions. Improve structured interviewing and selection quality (clear competencies, calibrated scorecards, consistent debriefs). Ensure an exceptional candidate experience - timely, transparent, and high touch where needed. About you 6+ years of recruiting experience, with significant depth in data center or construction hiring (in house and/or agency). Strong expertise across data center ecosystems, including hyperscalers, colocation providers, engineering consultancies, or construction firms. Familiarity hiring across various geographies and navigating location, compliance, and compensation complexity. Demonstrated experience hiring for MEP, construction, and technical infrastructure roles (e.g. design engineers, project managers, commissioning, project controls). Proven track record recruiting across a range of seniorities Strong stakeholder management with the ability to guide, influence and challenge senior leaders constructively. Demonstrated sourcing capability (market mapping, outreach strategy, talent research) and comfort operating in competitive, talent constrained markets. High bar for quality and process, with a focus on interview assessment, evidence based decision making, and strong candidate experience. Comfortable partnering on compensation and leveling discussions and negotiations across both technical and construction domains. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive package (base + bonus + equity) with reviews every 12 months Comprehensive benefits package including Medical, Dental, Income Protection, Life Assurance, Pension and 25 days annual leave + public holidays Join the fastest growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting edge AI. Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. Human First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:Here.
The role This is an exciting opportunity to join NEYDL's growing team and help us establish and develop our work with young dads in Sunderland. As a Senior Young Dads Worker, you will provide direct, intensive support to young dads across Sunderland, working with some of the most disadvantaged young men in the region. You will manage your own caseload, lead peer support activity, work in close partnership with Family Hubs, social care and other local services, and take a lead role in ensuring every young dad you work with is effectively supported from first contact through to positive outcomes. This is a senior role with real responsibility. Alongside direct delivery, you will take ownership of your project budget, contribute to funder reporting, supervise junior staff and/or volunteers, and develop a designated area of specialism agreed with the senior leadership team. You will be part of a close, supportive team and will play an active role in shaping how NEYDL grows its presence in Sunderland. What we are looking for We are looking for someone with experience of working with disadvantaged young people or young families in a direct support role, ideally in a statutory or voluntary sector context. You will be confident working independently and managing a complex caseload, and you will understand the challenges facing young dads and the systems they navigate. We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from individuals with local knowledge of Sunderland communities, and from people from minoritised backgrounds. What we offer NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does. In addition, we offer: 7.2 weeks' annual leave per year, inclusive of statutory and public holidays 5% employer pension contribution A flexible hybrid working arrangement Regular supervision and fortnightly team meetings Funded professional development and training Mileage paid at 55p per mile for business travel Job purpose To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Sunderland; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL's commissioned services in the region. Key responsibilities 1. Direct support Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes Assess new referrals and manage a complex caseload, prioritising according to need and risk Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums) Help young dads to access wider opportunities including volunteering, employment, education and community activities Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities Promote and support access to DigiDAD, NEYDL's free e-learning platform, and other training and information resources 2. Peer support and group work Establish, coordinate and co-facilitate in-person peer support groups for young dads in Sunderland Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant 3. Induction, onboarding and milestones Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures Track and record progress against key milestones throughout the support journey, in line with NEYDL's evaluation framework Ensure all relevant data is recorded accurately and on time in NEYDL's data management system 4. Budget and targets Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material 5. Specialism Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes) Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues 6. Management of staff and volunteers Line manage junior staff, project workers and/or volunteers as required Support staff and volunteers with operational queries and day-to-day delivery Contribute to the induction, supervision and professional development of staff and volunteers Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders 7. Monitoring and evaluation Support the effective recording, monitoring and reporting of programme performance via NEYDL's data management system and evaluation framework Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related Support the work of NEYDL's research partners and independent evaluators as required 8. Collaboration and partnerships Work in partnership with key stakeholders in Sunderland to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations Build referral pathways and maintain strong working relationships with local services and networks Develop and build effective relationships with principal stakeholders, supporters and referral partners 9. Advocacy and engagement Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes Support the charity's communications and engagement activity, including contributing content to annual reports, social media and local media 10. Other Deputise for the Programme Managers as required Report to the Board of Trustees in person or in writing on a quarterly basis as required 11. Standard clauses The post holder must carry out their responsibilities at all times with due regard to NEYDL's Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL's Data Protection Policy This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.
Aug 24, 2026
Full time
The role This is an exciting opportunity to join NEYDL's growing team and help us establish and develop our work with young dads in Sunderland. As a Senior Young Dads Worker, you will provide direct, intensive support to young dads across Sunderland, working with some of the most disadvantaged young men in the region. You will manage your own caseload, lead peer support activity, work in close partnership with Family Hubs, social care and other local services, and take a lead role in ensuring every young dad you work with is effectively supported from first contact through to positive outcomes. This is a senior role with real responsibility. Alongside direct delivery, you will take ownership of your project budget, contribute to funder reporting, supervise junior staff and/or volunteers, and develop a designated area of specialism agreed with the senior leadership team. You will be part of a close, supportive team and will play an active role in shaping how NEYDL grows its presence in Sunderland. What we are looking for We are looking for someone with experience of working with disadvantaged young people or young families in a direct support role, ideally in a statutory or voluntary sector context. You will be confident working independently and managing a complex caseload, and you will understand the challenges facing young dads and the systems they navigate. We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from individuals with local knowledge of Sunderland communities, and from people from minoritised backgrounds. What we offer NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does. In addition, we offer: 7.2 weeks' annual leave per year, inclusive of statutory and public holidays 5% employer pension contribution A flexible hybrid working arrangement Regular supervision and fortnightly team meetings Funded professional development and training Mileage paid at 55p per mile for business travel Job purpose To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Sunderland; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL's commissioned services in the region. Key responsibilities 1. Direct support Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes Assess new referrals and manage a complex caseload, prioritising according to need and risk Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums) Help young dads to access wider opportunities including volunteering, employment, education and community activities Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities Promote and support access to DigiDAD, NEYDL's free e-learning platform, and other training and information resources 2. Peer support and group work Establish, coordinate and co-facilitate in-person peer support groups for young dads in Sunderland Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant 3. Induction, onboarding and milestones Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures Track and record progress against key milestones throughout the support journey, in line with NEYDL's evaluation framework Ensure all relevant data is recorded accurately and on time in NEYDL's data management system 4. Budget and targets Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material 5. Specialism Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes) Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues 6. Management of staff and volunteers Line manage junior staff, project workers and/or volunteers as required Support staff and volunteers with operational queries and day-to-day delivery Contribute to the induction, supervision and professional development of staff and volunteers Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders 7. Monitoring and evaluation Support the effective recording, monitoring and reporting of programme performance via NEYDL's data management system and evaluation framework Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related Support the work of NEYDL's research partners and independent evaluators as required 8. Collaboration and partnerships Work in partnership with key stakeholders in Sunderland to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations Build referral pathways and maintain strong working relationships with local services and networks Develop and build effective relationships with principal stakeholders, supporters and referral partners 9. Advocacy and engagement Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes Support the charity's communications and engagement activity, including contributing content to annual reports, social media and local media 10. Other Deputise for the Programme Managers as required Report to the Board of Trustees in person or in writing on a quarterly basis as required 11. Standard clauses The post holder must carry out their responsibilities at all times with due regard to NEYDL's Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL's Data Protection Policy This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.
We are recruiting for a Claims Handler - Motor & Third Party Property Damage (TPPD) on behalf of a leading specialist brand in the UK Insurance Market. Location: York / Leeds & Colchester / Essex The successful candidate will be responsible for delivering a high standard of claims service across a varied portfolio of Third Party Property Damage and Motor claims. Key Responsibilities Taking referrals on motor policy coverage and strategy. Managing a portfolio of third party property damage claims under public liability policies with a value up to £100k. Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement. Managing claims from first notification to conclusion and for third party claims from pre-litigation through to final hearing or settlement. Reviewing and confirming policy coverage position. Setting the claim strategy, handling in-house where possible and implementing claim prevention strategies. Selecting, instructing and managing law firms and other experts where necessary including proactive indemnity and costs management. Liaising and negotiating with clients, brokers, claimants and their representatives, including attending mediations, JSMs and court hearing. Identifying fraudulent claims and opportunities for recovery from third parties with clear evidence of strategic claims handling. Developing and managing relationships with key internal and external stakeholders. Taking referrals from delegated authority partners on coverage, strategy and reallocation to the internal claims team. Obtaining or a willingness to obtain professional qualifications; CII, CILex or equivalent. Key Requirements Experience in handling Motor Claims, with a particular emphasis on policy coverage experience, as an insurance claims handler or within a TPA / Delegated Authority or law firm. Special investigation/ fraud experience in motor claims is advantageous. Previous experience in handling third party property damage claims under PL policies is advantageous. Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy. Sound understanding of pre-action protocols and civil litigation. Demonstrable experience applying policy wording and assessing coverage/liability. Background in insurance claims handling or a legal environment. Strong organisational skills with the ability to manage multiple claims and prioritise effectively under pressure. Experience working with multiple stakeholders. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
Aug 24, 2026
Full time
We are recruiting for a Claims Handler - Motor & Third Party Property Damage (TPPD) on behalf of a leading specialist brand in the UK Insurance Market. Location: York / Leeds & Colchester / Essex The successful candidate will be responsible for delivering a high standard of claims service across a varied portfolio of Third Party Property Damage and Motor claims. Key Responsibilities Taking referrals on motor policy coverage and strategy. Managing a portfolio of third party property damage claims under public liability policies with a value up to £100k. Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement. Managing claims from first notification to conclusion and for third party claims from pre-litigation through to final hearing or settlement. Reviewing and confirming policy coverage position. Setting the claim strategy, handling in-house where possible and implementing claim prevention strategies. Selecting, instructing and managing law firms and other experts where necessary including proactive indemnity and costs management. Liaising and negotiating with clients, brokers, claimants and their representatives, including attending mediations, JSMs and court hearing. Identifying fraudulent claims and opportunities for recovery from third parties with clear evidence of strategic claims handling. Developing and managing relationships with key internal and external stakeholders. Taking referrals from delegated authority partners on coverage, strategy and reallocation to the internal claims team. Obtaining or a willingness to obtain professional qualifications; CII, CILex or equivalent. Key Requirements Experience in handling Motor Claims, with a particular emphasis on policy coverage experience, as an insurance claims handler or within a TPA / Delegated Authority or law firm. Special investigation/ fraud experience in motor claims is advantageous. Previous experience in handling third party property damage claims under PL policies is advantageous. Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy. Sound understanding of pre-action protocols and civil litigation. Demonstrable experience applying policy wording and assessing coverage/liability. Background in insurance claims handling or a legal environment. Strong organisational skills with the ability to manage multiple claims and prioritise effectively under pressure. Experience working with multiple stakeholders. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
The role This is an exciting opportunity to join NEYDL's growing team and help us establish and develop our work with young dads in Tees Valley. As a Senior Young Dads Worker, you will provide direct, intensive support to young dads across Tees Valley, working with some of the most disadvantaged young men in the region. You will manage your own caseload, lead peer support activity, work in close partnership with Family Hubs, social care and other local services, and take a lead role in ensuring every young dad you work with is effectively supported from first contact through to positive outcomes. This is a senior role with real responsibility. Alongside direct delivery, you will take ownership of your project budget, contribute to funder reporting, supervise junior staff and/or volunteers, and develop a designated area of specialism agreed with the senior leadership team. You will be part of a close, supportive team and will play an active role in shaping how NEYDL grows its presence in Tees Valley. What we are looking for We are looking for someone with experience of working with disadvantaged young people or young families in a direct support role, ideally in a statutory or voluntary sector context. You will be confident working independently and managing a complex caseload, and you will understand the challenges facing young dads and the systems they navigate. We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from individuals with local knowledge of Tees Valley communities, and from people from minoritised backgrounds. What we offer NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does. In addition, we offer: 7.2 weeks' annual leave per year, inclusive of statutory and public holidays 5% employer pension contribution A flexible hybrid working arrangement Regular supervision and fortnightly team meetings Funded professional development and training Mileage paid at 55p per mile for business travel Job purpose To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Tees Valley; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL's commissioned services in the region. Key responsibilities 1. Direct support Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes Assess new referrals and manage a complex caseload, prioritising according to need and risk Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums) Help young dads to access wider opportunities including volunteering, employment, education and community activities Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities Promote and support access to DigiDAD, NEYDL's free e-learning platform, and other training and information resources 2. Peer support and group work Establish, coordinate and co-facilitate in-person peer support groups for young dads in Tees Valley Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant 3. Induction, onboarding and milestones Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures Track and record progress against key milestones throughout the support journey, in line with NEYDL's evaluation framework Ensure all relevant data is recorded accurately and on time in NEYDL's data management system 4. Budget and targets Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material 5. Specialism Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes) Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues 6. Management of staff and volunteers Line manage junior staff, project workers and/or volunteers as required Support staff and volunteers with operational queries and day-to-day delivery Contribute to the induction, supervision and professional development of staff and volunteers Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders 7. Monitoring and evaluation Support the effective recording, monitoring and reporting of programme performance via NEYDL's data management system and evaluation framework Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related Support the work of NEYDL's research partners and independent evaluators as required 8. Collaboration and partnerships Work in partnership with key stakeholders in Tees Valley to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations Build referral pathways and maintain strong working relationships with local services and networks Develop and build effective relationships with principal stakeholders, supporters and referral partners 9. Advocacy and engagement Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes Support the charity's communications and engagement activity, including contributing content to annual reports, social media and local media 10. Other Deputise for the Programme Managers as required Report to the Board of Trustees in person or in writing on a quarterly basis as required 11. Standard clauses The post holder must carry out their responsibilities at all times with due regard to NEYDL's Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL's Data Protection Policy This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.
Aug 24, 2026
Full time
The role This is an exciting opportunity to join NEYDL's growing team and help us establish and develop our work with young dads in Tees Valley. As a Senior Young Dads Worker, you will provide direct, intensive support to young dads across Tees Valley, working with some of the most disadvantaged young men in the region. You will manage your own caseload, lead peer support activity, work in close partnership with Family Hubs, social care and other local services, and take a lead role in ensuring every young dad you work with is effectively supported from first contact through to positive outcomes. This is a senior role with real responsibility. Alongside direct delivery, you will take ownership of your project budget, contribute to funder reporting, supervise junior staff and/or volunteers, and develop a designated area of specialism agreed with the senior leadership team. You will be part of a close, supportive team and will play an active role in shaping how NEYDL grows its presence in Tees Valley. What we are looking for We are looking for someone with experience of working with disadvantaged young people or young families in a direct support role, ideally in a statutory or voluntary sector context. You will be confident working independently and managing a complex caseload, and you will understand the challenges facing young dads and the systems they navigate. We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from individuals with local knowledge of Tees Valley communities, and from people from minoritised backgrounds. What we offer NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does. In addition, we offer: 7.2 weeks' annual leave per year, inclusive of statutory and public holidays 5% employer pension contribution A flexible hybrid working arrangement Regular supervision and fortnightly team meetings Funded professional development and training Mileage paid at 55p per mile for business travel Job purpose To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Tees Valley; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL's commissioned services in the region. Key responsibilities 1. Direct support Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes Assess new referrals and manage a complex caseload, prioritising according to need and risk Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums) Help young dads to access wider opportunities including volunteering, employment, education and community activities Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities Promote and support access to DigiDAD, NEYDL's free e-learning platform, and other training and information resources 2. Peer support and group work Establish, coordinate and co-facilitate in-person peer support groups for young dads in Tees Valley Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant 3. Induction, onboarding and milestones Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures Track and record progress against key milestones throughout the support journey, in line with NEYDL's evaluation framework Ensure all relevant data is recorded accurately and on time in NEYDL's data management system 4. Budget and targets Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material 5. Specialism Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes) Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues 6. Management of staff and volunteers Line manage junior staff, project workers and/or volunteers as required Support staff and volunteers with operational queries and day-to-day delivery Contribute to the induction, supervision and professional development of staff and volunteers Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders 7. Monitoring and evaluation Support the effective recording, monitoring and reporting of programme performance via NEYDL's data management system and evaluation framework Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related Support the work of NEYDL's research partners and independent evaluators as required 8. Collaboration and partnerships Work in partnership with key stakeholders in Tees Valley to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations Build referral pathways and maintain strong working relationships with local services and networks Develop and build effective relationships with principal stakeholders, supporters and referral partners 9. Advocacy and engagement Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes Support the charity's communications and engagement activity, including contributing content to annual reports, social media and local media 10. Other Deputise for the Programme Managers as required Report to the Board of Trustees in person or in writing on a quarterly basis as required 11. Standard clauses The post holder must carry out their responsibilities at all times with due regard to NEYDL's Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL's Data Protection Policy This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.
We are recruiting for a Claims Handler - Motor & Third Party Property Damage (TPPD) on behalf of a leading specialist brand in the UK Insurance Market. Location: York / Leeds & Colchester / Essex The successful candidate will be responsible for delivering a high standard of claims service across a varied portfolio of Third Party Property Damage and Motor claims. Key Responsibilities Taking referrals on motor policy coverage and strategy. Managing a portfolio of third party property damage claims under public liability policies with a value up to £100k. Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement. Managing claims from first notification to conclusion and for third party claims from pre-litigation through to final hearing or settlement. Reviewing and confirming policy coverage position. Setting the claim strategy, handling in-house where possible and implementing claim prevention strategies. Selecting, instructing and managing law firms and other experts where necessary including proactive indemnity and costs management. Liaising and negotiating with clients, brokers, claimants and their representatives, including attending mediations, JSMs and court hearing. Identifying fraudulent claims and opportunities for recovery from third parties with clear evidence of strategic claims handling. Developing and managing relationships with key internal and external stakeholders. Taking referrals from delegated authority partners on coverage, strategy and reallocation to the internal claims team. Obtaining or a willingness to obtain professional qualifications; CII, CILex or equivalent. Key Requirements Experience in handling Motor Claims, with a particular emphasis on policy coverage experience, as an insurance claims handler or within a TPA / Delegated Authority or law firm. Special investigation/ fraud experience in motor claims is advantageous. Previous experience in handling third party property damage claims under PL policies is advantageous. Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy. Sound understanding of pre-action protocols and civil litigation. Demonstrable experience applying policy wording and assessing coverage/liability. Background in insurance claims handling or a legal environment. Strong organisational skills with the ability to manage multiple claims and prioritise effectively under pressure. Experience working with multiple stakeholders. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
Aug 24, 2026
Full time
We are recruiting for a Claims Handler - Motor & Third Party Property Damage (TPPD) on behalf of a leading specialist brand in the UK Insurance Market. Location: York / Leeds & Colchester / Essex The successful candidate will be responsible for delivering a high standard of claims service across a varied portfolio of Third Party Property Damage and Motor claims. Key Responsibilities Taking referrals on motor policy coverage and strategy. Managing a portfolio of third party property damage claims under public liability policies with a value up to £100k. Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement. Managing claims from first notification to conclusion and for third party claims from pre-litigation through to final hearing or settlement. Reviewing and confirming policy coverage position. Setting the claim strategy, handling in-house where possible and implementing claim prevention strategies. Selecting, instructing and managing law firms and other experts where necessary including proactive indemnity and costs management. Liaising and negotiating with clients, brokers, claimants and their representatives, including attending mediations, JSMs and court hearing. Identifying fraudulent claims and opportunities for recovery from third parties with clear evidence of strategic claims handling. Developing and managing relationships with key internal and external stakeholders. Taking referrals from delegated authority partners on coverage, strategy and reallocation to the internal claims team. Obtaining or a willingness to obtain professional qualifications; CII, CILex or equivalent. Key Requirements Experience in handling Motor Claims, with a particular emphasis on policy coverage experience, as an insurance claims handler or within a TPA / Delegated Authority or law firm. Special investigation/ fraud experience in motor claims is advantageous. Previous experience in handling third party property damage claims under PL policies is advantageous. Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy. Sound understanding of pre-action protocols and civil litigation. Demonstrable experience applying policy wording and assessing coverage/liability. Background in insurance claims handling or a legal environment. Strong organisational skills with the ability to manage multiple claims and prioritise effectively under pressure. Experience working with multiple stakeholders. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
Damia Group are supporting a leading global technology organisation with the appointment of an experienced BeyondTrust Endpoint Privilege Management (EPM) Engineer. This is an exciting opportunity to join a large-scale, highly customised EPM environment operating within a secure enterprise setting. The successful candidate will work closely with Application Packaging, Endpoint Engineering and Security teams, providing expert-level administration, troubleshooting and policy engineering across the BeyondTrust EPM platform. Candidates with strong CyberArk Endpoint Privilege Manager experience will also be considered, particularly those with a strong endpoint security background who are willing to cross-train into BeyondTrust. Location: Inverness or Manchester Working Pattern: On-site within secure facilities Shift Pattern: 24x7 operational rota The Role You will play a key role in maintaining and developing a complex enterprise EPM environment, ensuring applications can be deployed securely while maintaining appropriate privilege and application control policies. Key Responsibilities Administer, support and maintain a highly customised BeyondTrust EPM environment. Design, implement and maintain policies covering privilege elevation, application control and allowlisting. Work closely with Application Packaging and Endpoint Engineering teams to support application deployment. Analyse application behaviour and identify appropriate privilege management requirements. Troubleshoot complex EPM issues affecting application deployment, endpoint security and user productivity. Develop, test and implement EPM policy changes while maintaining security and operational stability. Support the onboarding of new applications into the EPM environment. Investigate and resolve incidents relating to privilege elevation, application execution and endpoint control. Collaborate with packaging, infrastructure and security teams to ensure application compatibility. Carry out root cause analysis and implement appropriate remediation. Maintain technical documentation, procedures, support guides and policy standards. Contribute to continuous improvement and optimisation of the EPM platform. Participate in a 24x7 operational support rota, including out-of-hours support where required. Essential Skills & Experience Strong hands-on experience administering and engineering BeyondTrust Endpoint Privilege Management (EPM) . Strong understanding of Windows endpoint security architecture . Proven experience creating, modifying and troubleshooting BeyondTrust EPM policies. Experience supporting application packaging and software deployment . Strong knowledge of: Windows Desktop Operating Systems Application Control Privilege Elevation Endpoint Security Software Packaging & Deployment Group Policy Administration Ability to assess application requirements and develop appropriate privilege management solutions. Experience working with highly customised enterprise EPM environments. Excellent troubleshooting and root cause analysis capabilities. Experience working within secure, controlled or highly regulated environments. Strong technical documentation and communication skills. Ability to work independently within a complex operational environment. Desirable Skills CyberArk Endpoint Privilege Manager experience. Experience migrating between EPM platforms. Microsoft Intune, MECM/SCCM or equivalent endpoint management experience. PowerShell scripting and automation. Experience supporting large-scale enterprise endpoint environments. ITIL-based operational experience. Previous experience working within secure facilities or restricted-access environments. Please note: Candidates must be able to work on-site from either Inverness or Manchester and be willing to participate in a 24x7 support rota . Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Aug 24, 2026
Contractor
Damia Group are supporting a leading global technology organisation with the appointment of an experienced BeyondTrust Endpoint Privilege Management (EPM) Engineer. This is an exciting opportunity to join a large-scale, highly customised EPM environment operating within a secure enterprise setting. The successful candidate will work closely with Application Packaging, Endpoint Engineering and Security teams, providing expert-level administration, troubleshooting and policy engineering across the BeyondTrust EPM platform. Candidates with strong CyberArk Endpoint Privilege Manager experience will also be considered, particularly those with a strong endpoint security background who are willing to cross-train into BeyondTrust. Location: Inverness or Manchester Working Pattern: On-site within secure facilities Shift Pattern: 24x7 operational rota The Role You will play a key role in maintaining and developing a complex enterprise EPM environment, ensuring applications can be deployed securely while maintaining appropriate privilege and application control policies. Key Responsibilities Administer, support and maintain a highly customised BeyondTrust EPM environment. Design, implement and maintain policies covering privilege elevation, application control and allowlisting. Work closely with Application Packaging and Endpoint Engineering teams to support application deployment. Analyse application behaviour and identify appropriate privilege management requirements. Troubleshoot complex EPM issues affecting application deployment, endpoint security and user productivity. Develop, test and implement EPM policy changes while maintaining security and operational stability. Support the onboarding of new applications into the EPM environment. Investigate and resolve incidents relating to privilege elevation, application execution and endpoint control. Collaborate with packaging, infrastructure and security teams to ensure application compatibility. Carry out root cause analysis and implement appropriate remediation. Maintain technical documentation, procedures, support guides and policy standards. Contribute to continuous improvement and optimisation of the EPM platform. Participate in a 24x7 operational support rota, including out-of-hours support where required. Essential Skills & Experience Strong hands-on experience administering and engineering BeyondTrust Endpoint Privilege Management (EPM) . Strong understanding of Windows endpoint security architecture . Proven experience creating, modifying and troubleshooting BeyondTrust EPM policies. Experience supporting application packaging and software deployment . Strong knowledge of: Windows Desktop Operating Systems Application Control Privilege Elevation Endpoint Security Software Packaging & Deployment Group Policy Administration Ability to assess application requirements and develop appropriate privilege management solutions. Experience working with highly customised enterprise EPM environments. Excellent troubleshooting and root cause analysis capabilities. Experience working within secure, controlled or highly regulated environments. Strong technical documentation and communication skills. Ability to work independently within a complex operational environment. Desirable Skills CyberArk Endpoint Privilege Manager experience. Experience migrating between EPM platforms. Microsoft Intune, MECM/SCCM or equivalent endpoint management experience. PowerShell scripting and automation. Experience supporting large-scale enterprise endpoint environments. ITIL-based operational experience. Previous experience working within secure facilities or restricted-access environments. Please note: Candidates must be able to work on-site from either Inverness or Manchester and be willing to participate in a 24x7 support rota . Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based 2 days a week. The position is based in the Edinburgh office however Leeds and London could be considered. The Opportunity We are seeking an experienced Customer Journey Manager to join a digital product team focused on improving customer experiences across key customer journeys. Working within a cross-functional team of Product Owners, Designers and Engineers, you will act as the voice of the customer, using data and insight to identify friction points, influence priorities and drive improvements that deliver better customer outcomes. This role is ideal for someone who is passionate about customer experience, journey optimisation and continuous improvement within a digital environment. Key Responsibilities Understand and optimise end-to-end customer journeys. Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. Use customer insight to influence product backlog prioritisation and enhancement decisions. Create and maintain customer journey and process maps. Champion customer needs throughout the product development lifecycle. Work closely with Product, Design and Engineering teams to deliver customer-focused solutions. Drive innovation and continuous improvement across digital journeys. Build alignment across stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with the ability to translate customer data into actionable insights. Experience identifying customer pain points and implementing improvements. Strong stakeholder management and influencing skills. Experience working within Agile, product-led or digital delivery environments. Customer-centric mindset with excellent problem-solving and critical-thinking abilities. Desirable Experience within Financial Services, Banking, Insurance or other regulated industries. Experience using journey mapping tools such as Visio, Miro or Lucidchart. Experience influencing product roadmaps, backlogs or prioritisation decisions. Knowledge of digital transformation and customer-focused change initiatives. Ideal Background We're particularly interested in candidates who have experience improving digital customer journeys, using customer insight to drive change, and working closely with Product, Design and Engineering teams to enhance customer experiences. Please note: This is not a traditional Business Analyst role. We are looking for a customer-focused professional with strong journey optimisation experience who can use insight, innovation and collaboration to deliver measurable improvements for customers. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 24, 2026
Full time
Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based 2 days a week. The position is based in the Edinburgh office however Leeds and London could be considered. The Opportunity We are seeking an experienced Customer Journey Manager to join a digital product team focused on improving customer experiences across key customer journeys. Working within a cross-functional team of Product Owners, Designers and Engineers, you will act as the voice of the customer, using data and insight to identify friction points, influence priorities and drive improvements that deliver better customer outcomes. This role is ideal for someone who is passionate about customer experience, journey optimisation and continuous improvement within a digital environment. Key Responsibilities Understand and optimise end-to-end customer journeys. Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. Use customer insight to influence product backlog prioritisation and enhancement decisions. Create and maintain customer journey and process maps. Champion customer needs throughout the product development lifecycle. Work closely with Product, Design and Engineering teams to deliver customer-focused solutions. Drive innovation and continuous improvement across digital journeys. Build alignment across stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with the ability to translate customer data into actionable insights. Experience identifying customer pain points and implementing improvements. Strong stakeholder management and influencing skills. Experience working within Agile, product-led or digital delivery environments. Customer-centric mindset with excellent problem-solving and critical-thinking abilities. Desirable Experience within Financial Services, Banking, Insurance or other regulated industries. Experience using journey mapping tools such as Visio, Miro or Lucidchart. Experience influencing product roadmaps, backlogs or prioritisation decisions. Knowledge of digital transformation and customer-focused change initiatives. Ideal Background We're particularly interested in candidates who have experience improving digital customer journeys, using customer insight to drive change, and working closely with Product, Design and Engineering teams to enhance customer experiences. Please note: This is not a traditional Business Analyst role. We are looking for a customer-focused professional with strong journey optimisation experience who can use insight, innovation and collaboration to deliver measurable improvements for customers. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Sales Administrator / Resourcer Location: Office Based Job Type: Full Time, Permanent Salary: £30,000 per annum Hours: 8:00am - 4:30pm or 8:30am - 5:00pm Join Our Team! Are you an organised administrator with excellent attention to detail and a flair for recruitment and marketing? Do you enjoy working in a fast-paced environment where no two days are the same? At Quality Personnel, we're a fun, friendly and hardworking team that takes pride in delivering an exceptional service to both our clients and candidates. We're looking for a proactive Sales Administrator / Resourcer to become an integral part of our business, supporting our Managing Directors and sales team while helping us attract and engage the very best talent. If you're someone who enjoys taking ownership, thrives on organisation and loves variety, we'd love to hear from you. The Role This is a varied position combining administration, compliance, recruitment resourcing and marketing. You'll play a key role in keeping the office running smoothly while supporting the recruitment process from candidate attraction through to placement. Key Responsibilities Administration & Compliance Provide comprehensive administrative support to the Managing Directors. Maintain spreadsheets, reports, branch figures and client documentation. Manage candidate compliance, including Right to Work and ID checks. Format candidate CVs and maintain accurate candidate records. Manage and maintain our recruitment database (Oli Office), including reporting, updates and compliance monitoring. Carry out quarterly audits to ensure compliance with Conduct Regulations and company processes. Assist with contracts, legislative updates and document retention. Monitor and manage references for candidates. Produce placement information for invoicing. Maintain office procedures and internal documentation. Assist with annual policy and procedure reviews. Ensure GDPR and Data Protection compliance. Manage office stationery supplies and budget. Act as the main point of contact for operational IT issues. Ensure all correspondence and literature produced is professional and accurate. Update telephone messaging for bank holidays and seasonal closures. Recruitment Resourcing Support the recruitment team by attracting, sourcing and interviewing candidates. Write engaging and accurate job adverts. Advertise vacancies across job boards, the company website and social media. Send candidate work confirmations. Maintain candidate availability records. Generate business leads from candidate conversations. Ensure all recruitment administration is completed accurately and in line with company procedures. Marketing Assist with planning and delivering marketing campaigns. Produce regular client and candidate e-shots. Create marketing communications including payslip mailers, birthday cards, congratulations messages, Christmas campaigns and other promotional materials. Help generate creative marketing ideas. Plan and oversee content across LinkedIn, Facebook and Instagram. Monitor live job adverts and provide weekly updates to the sales team. About You We're looking for someone who is: Highly organised with exceptional attention to detail. An experienced administrator with strong organisational skills. Confident using Microsoft Office, particularly Excel, Word and Outlook. Fast and accurate with data entry and typing. A clear and confident communicator, both on the telephone and face-to-face. Able to prioritise a busy workload and meet deadlines. Comfortable working at pace while maintaining accuracy. Proactive, positive and willing to get involved in all aspects of the business. Ideally experienced within recruitment or a recruitment support environment (although this isn't essential if you have strong transferable administration skills). What We Offer Competitive salary of £30,000 Full-time, permanent employment Office-based role with a supportive and welcoming team Choice of working hours: 8:00am - 4:30pm or 8.30am - 5.00pm A varied and rewarding role where you'll make a real impact Friendly, hardworking culture where everyone works together to achieve success If you're looking for a busy, varied role where your organisational skills, initiative and enthusiasm will be valued, we'd love to hear from you.
Aug 24, 2026
Full time
Sales Administrator / Resourcer Location: Office Based Job Type: Full Time, Permanent Salary: £30,000 per annum Hours: 8:00am - 4:30pm or 8:30am - 5:00pm Join Our Team! Are you an organised administrator with excellent attention to detail and a flair for recruitment and marketing? Do you enjoy working in a fast-paced environment where no two days are the same? At Quality Personnel, we're a fun, friendly and hardworking team that takes pride in delivering an exceptional service to both our clients and candidates. We're looking for a proactive Sales Administrator / Resourcer to become an integral part of our business, supporting our Managing Directors and sales team while helping us attract and engage the very best talent. If you're someone who enjoys taking ownership, thrives on organisation and loves variety, we'd love to hear from you. The Role This is a varied position combining administration, compliance, recruitment resourcing and marketing. You'll play a key role in keeping the office running smoothly while supporting the recruitment process from candidate attraction through to placement. Key Responsibilities Administration & Compliance Provide comprehensive administrative support to the Managing Directors. Maintain spreadsheets, reports, branch figures and client documentation. Manage candidate compliance, including Right to Work and ID checks. Format candidate CVs and maintain accurate candidate records. Manage and maintain our recruitment database (Oli Office), including reporting, updates and compliance monitoring. Carry out quarterly audits to ensure compliance with Conduct Regulations and company processes. Assist with contracts, legislative updates and document retention. Monitor and manage references for candidates. Produce placement information for invoicing. Maintain office procedures and internal documentation. Assist with annual policy and procedure reviews. Ensure GDPR and Data Protection compliance. Manage office stationery supplies and budget. Act as the main point of contact for operational IT issues. Ensure all correspondence and literature produced is professional and accurate. Update telephone messaging for bank holidays and seasonal closures. Recruitment Resourcing Support the recruitment team by attracting, sourcing and interviewing candidates. Write engaging and accurate job adverts. Advertise vacancies across job boards, the company website and social media. Send candidate work confirmations. Maintain candidate availability records. Generate business leads from candidate conversations. Ensure all recruitment administration is completed accurately and in line with company procedures. Marketing Assist with planning and delivering marketing campaigns. Produce regular client and candidate e-shots. Create marketing communications including payslip mailers, birthday cards, congratulations messages, Christmas campaigns and other promotional materials. Help generate creative marketing ideas. Plan and oversee content across LinkedIn, Facebook and Instagram. Monitor live job adverts and provide weekly updates to the sales team. About You We're looking for someone who is: Highly organised with exceptional attention to detail. An experienced administrator with strong organisational skills. Confident using Microsoft Office, particularly Excel, Word and Outlook. Fast and accurate with data entry and typing. A clear and confident communicator, both on the telephone and face-to-face. Able to prioritise a busy workload and meet deadlines. Comfortable working at pace while maintaining accuracy. Proactive, positive and willing to get involved in all aspects of the business. Ideally experienced within recruitment or a recruitment support environment (although this isn't essential if you have strong transferable administration skills). What We Offer Competitive salary of £30,000 Full-time, permanent employment Office-based role with a supportive and welcoming team Choice of working hours: 8:00am - 4:30pm or 8.30am - 5.00pm A varied and rewarding role where you'll make a real impact Friendly, hardworking culture where everyone works together to achieve success If you're looking for a busy, varied role where your organisational skills, initiative and enthusiasm will be valued, we'd love to hear from you.
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours. Job Summary This role represents a unique opportunity to enhance and mature SHI's enterprise risk and compliance framework within a fast growing, global technology solutions business. As part of SHI's Global Compliance program, the Director of Risk Management will help establish the structure, disciplines, and operating rhythm needed to embed integrity, accountability, and transparency across the business. Reporting into Business Assurance (GRC) this leader will shape and execute the enterprise risk and compliance agenda, translating risk into clear, decision ready insights and helping the organization move from fragmented practices to a cohesive, scalable, and practical function. You will work closely with the Leader of Business Assurance (GRC) and partner cross functionally with Legal, InfoSec, IT, Finance, Sales Operations, HR, Privacy, Vendor Management, and Internal Audit to build fit for purpose governance, escalation, and reporting mechanisms. This role is ideal for a Senior risk professional who is already operating at this level and is motivated by the opportunity to apply their experience, judgment, and leadership to build a world class risk and compliance capability and leave a lasting mark. Success will be measured by the establishment of clear risk ownership, consistently effective controls, disciplined issue management, and credible reporting that enables confident leadership decisions and protects SHI's growth, reputation, and customer trust. Role Description Enterprise Risk Management, Risk and Control Self-Assessment Lead the development and maturing of the ERM approach, including risk assessments, risk taxonomy, and articulating the risk appetite and tolerances. Establish and embed a scalable Risk & Control Self-Assessment program to ensure risks are consistently identified, assessed, and mitigated. Define and implement Key Risk Indicators for priority risks (e.g., third party risk, anticorruption, privacy, information security, trade compliance, fraud, order to cash). Introduce monitoring and testing practices to surface emerging risks and support timely escalation. Governance & Escalation Stand up and facilitate the Risk and Compliance Functional Steering Committee, creating a consistent forum for cross functional alignment and decision making. Act as a central coordination point for material risk and compliance issues, supporting structured escalation, options analysis, and remediation tracking. Establish clear reporting and escalation pathways to leadership. Compliance Framework & Culture Build and maintain a practical governance framework, including policies, standards, and procedures aligned to SHI's operating model. Partner with Legal and HR to strengthen Code of Conduct and ethics coverage. Develop targeted, role based training and communications. Embed compliance considerations into all operational workflows. Third Party & Operational Risk Design and mature third party risk segmentation, due diligence, and lifecycle oversight. Coordinate with InfoSec and Privacy on security and data protection requirements. Partner with Operations and Finance to enhance controls around export compliance, channel integrity, and fraud risk. Testing, Reporting & Enablement Establish independent testing and assurance activities to validate control effectiveness and remediation. Deliver clear, concise executive reporting focused on insights, trends, and priorities. Help select, implement, and optimize risk and compliance tools, dashboards, and analytics over time. Leadership Build and develop a high performing risk and compliance team as the function matures. Promote a culture of accountability, practicality, and continuous improvement. Behaviors and Competencies Strategic Thinking: Analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions. Leadership: Take ownership of complex initiatives, collaborate with others in decision making processes, and drive team performance. Business Acumen: Understand the business and right size controls to support growth. Communication: Effectively communicate information to diverse audiences, facilitate and mentor others in effective communication. Collaboration: Foster a collaborative environment with peers across the organization. Problem Solving: Proactively identify and take ownership of complex problem solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. Ethics: Uphold integrity and ethics across the organization. Attention to Detail: Drive multiple projects, maintaining a high level of detail, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks. Risk Management: Evaluate the risk landscape and identify pragmatics solutions. Continuous Improvement: Identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts. Skill Level Requirements Lead the development and maturation of enterprise risk management and Risk & Control Self Assessment programs. Establish governance forums, escalation pathways, and executive level reporting. Define and monitor Key Risk Indicators across priority risk areas (e.g., third party, anticorruption, privacy, security, trade, fraud, order to cash). Build a practical compliance framework (policies, training, workflows) embedded into how the business operates. Strengthen third party and operational risk practices in partnership with cross functional teams. Introduce monitoring, testing, and assurance to validate control effectiveness. Other Requirements A senior risk and compliance professional already performing this role and ready to leave a lasting mark. 10+ years' experience in enterprise risk, compliance, or internal controls within Technology or IT resale is preferable. Proven experience building or significantly maturing ERM, RCSA, and third party risk programs. Comfortable influencing across a matrix and engaging executive leadership. Motivated by building, not maintaining-practical, commercial, and outcomes focused. Ability to travel - 10%. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours.
Aug 24, 2026
Full time
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours. Job Summary This role represents a unique opportunity to enhance and mature SHI's enterprise risk and compliance framework within a fast growing, global technology solutions business. As part of SHI's Global Compliance program, the Director of Risk Management will help establish the structure, disciplines, and operating rhythm needed to embed integrity, accountability, and transparency across the business. Reporting into Business Assurance (GRC) this leader will shape and execute the enterprise risk and compliance agenda, translating risk into clear, decision ready insights and helping the organization move from fragmented practices to a cohesive, scalable, and practical function. You will work closely with the Leader of Business Assurance (GRC) and partner cross functionally with Legal, InfoSec, IT, Finance, Sales Operations, HR, Privacy, Vendor Management, and Internal Audit to build fit for purpose governance, escalation, and reporting mechanisms. This role is ideal for a Senior risk professional who is already operating at this level and is motivated by the opportunity to apply their experience, judgment, and leadership to build a world class risk and compliance capability and leave a lasting mark. Success will be measured by the establishment of clear risk ownership, consistently effective controls, disciplined issue management, and credible reporting that enables confident leadership decisions and protects SHI's growth, reputation, and customer trust. Role Description Enterprise Risk Management, Risk and Control Self-Assessment Lead the development and maturing of the ERM approach, including risk assessments, risk taxonomy, and articulating the risk appetite and tolerances. Establish and embed a scalable Risk & Control Self-Assessment program to ensure risks are consistently identified, assessed, and mitigated. Define and implement Key Risk Indicators for priority risks (e.g., third party risk, anticorruption, privacy, information security, trade compliance, fraud, order to cash). Introduce monitoring and testing practices to surface emerging risks and support timely escalation. Governance & Escalation Stand up and facilitate the Risk and Compliance Functional Steering Committee, creating a consistent forum for cross functional alignment and decision making. Act as a central coordination point for material risk and compliance issues, supporting structured escalation, options analysis, and remediation tracking. Establish clear reporting and escalation pathways to leadership. Compliance Framework & Culture Build and maintain a practical governance framework, including policies, standards, and procedures aligned to SHI's operating model. Partner with Legal and HR to strengthen Code of Conduct and ethics coverage. Develop targeted, role based training and communications. Embed compliance considerations into all operational workflows. Third Party & Operational Risk Design and mature third party risk segmentation, due diligence, and lifecycle oversight. Coordinate with InfoSec and Privacy on security and data protection requirements. Partner with Operations and Finance to enhance controls around export compliance, channel integrity, and fraud risk. Testing, Reporting & Enablement Establish independent testing and assurance activities to validate control effectiveness and remediation. Deliver clear, concise executive reporting focused on insights, trends, and priorities. Help select, implement, and optimize risk and compliance tools, dashboards, and analytics over time. Leadership Build and develop a high performing risk and compliance team as the function matures. Promote a culture of accountability, practicality, and continuous improvement. Behaviors and Competencies Strategic Thinking: Analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions. Leadership: Take ownership of complex initiatives, collaborate with others in decision making processes, and drive team performance. Business Acumen: Understand the business and right size controls to support growth. Communication: Effectively communicate information to diverse audiences, facilitate and mentor others in effective communication. Collaboration: Foster a collaborative environment with peers across the organization. Problem Solving: Proactively identify and take ownership of complex problem solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. Ethics: Uphold integrity and ethics across the organization. Attention to Detail: Drive multiple projects, maintaining a high level of detail, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks. Risk Management: Evaluate the risk landscape and identify pragmatics solutions. Continuous Improvement: Identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts. Skill Level Requirements Lead the development and maturation of enterprise risk management and Risk & Control Self Assessment programs. Establish governance forums, escalation pathways, and executive level reporting. Define and monitor Key Risk Indicators across priority risk areas (e.g., third party, anticorruption, privacy, security, trade, fraud, order to cash). Build a practical compliance framework (policies, training, workflows) embedded into how the business operates. Strengthen third party and operational risk practices in partnership with cross functional teams. Introduce monitoring, testing, and assurance to validate control effectiveness. Other Requirements A senior risk and compliance professional already performing this role and ready to leave a lasting mark. 10+ years' experience in enterprise risk, compliance, or internal controls within Technology or IT resale is preferable. Proven experience building or significantly maturing ERM, RCSA, and third party risk programs. Comfortable influencing across a matrix and engaging executive leadership. Motivated by building, not maintaining-practical, commercial, and outcomes focused. Ability to travel - 10%. Equal Employment Opportunity - M/F/Disability/Protected Veteran Status SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority and woman owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World class facilities and the technology you need to thrive - in our offices or yours.
Description We are seeking an experienced and commercially minded finance leader to join WTW as a Senior Director, Accounting & Controllership. This role is responsible for leading financial control, statutory and regulatory reporting activities across our GB Benefits and Consulting legal entities, while ensuring a robust control environment and the timely delivery of key financial reporting obligations. Working closely with senior stakeholders across Finance, Compliance, Tax and the wider business, you will lead a team of finance professionals, drive continuous improvement, and play a key role in shaping the future of the finance function. The Role Supporting WTW Group Reporting and SOX Controls Support the Regional Financial Controller in delivering a robust financial control environment across GB, including implementing new policies and procedures Ensure the monthly close is completed in line with the Group timetable, maintaining the accuracy and integrity of financial data Review monthly and quarterly balance sheets completing the required certifications Review Balance Sheet reconciliations, ensure issues are resolved and balances cleared in a timely manner. Highlight material issues proposing action and escalation where appropriate Coordinate as needed with HWC and ICT Business Finance teams Review of GB payroll reconciliations Overseeing UK Statutory Reporting for Benefits and Consulting entities Prepare UK statutory accounts for legal entities in accordance with required deadlines Prepare and present the financial content of Board materials Hold directorships of UK entities as required Coordinate and play an active role in group and statutory audits Work with the Tax department to deliver accurate tax reporting Financial support for UK Regulatory Reporting for Benefits and Consulting entities Complete quarterly FCA returns within the mandated timeframe Act as primary Finance contact for Compliance in connection with all regulatory reporting needs Continuous improvement Lead initiatives to streamline finance processes leveraging systems, automation and AI Support the accounting and integration of current and future acquisitions Build strong cross-functional relationships to enhance financial discipline and accountability Qualifications What you'll bring: A recognized financial accounting qualification (ACCA / ACA) Extensive experience leading and developing teams of Finance professionals Strong track record for the accurate and timely delivery of financial reporting and returns Experience working with Company Boards, understanding Directors' responsibilities and presenting financial updates Strong working knowledge of both UK and US GAAP Ability to continuously identify and implement opportunities for improvement to maintain best practice Strong time management and prioritization Strong technical capability, including advanced Microsoft Excel skills What we offer: Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
Aug 24, 2026
Full time
Description We are seeking an experienced and commercially minded finance leader to join WTW as a Senior Director, Accounting & Controllership. This role is responsible for leading financial control, statutory and regulatory reporting activities across our GB Benefits and Consulting legal entities, while ensuring a robust control environment and the timely delivery of key financial reporting obligations. Working closely with senior stakeholders across Finance, Compliance, Tax and the wider business, you will lead a team of finance professionals, drive continuous improvement, and play a key role in shaping the future of the finance function. The Role Supporting WTW Group Reporting and SOX Controls Support the Regional Financial Controller in delivering a robust financial control environment across GB, including implementing new policies and procedures Ensure the monthly close is completed in line with the Group timetable, maintaining the accuracy and integrity of financial data Review monthly and quarterly balance sheets completing the required certifications Review Balance Sheet reconciliations, ensure issues are resolved and balances cleared in a timely manner. Highlight material issues proposing action and escalation where appropriate Coordinate as needed with HWC and ICT Business Finance teams Review of GB payroll reconciliations Overseeing UK Statutory Reporting for Benefits and Consulting entities Prepare UK statutory accounts for legal entities in accordance with required deadlines Prepare and present the financial content of Board materials Hold directorships of UK entities as required Coordinate and play an active role in group and statutory audits Work with the Tax department to deliver accurate tax reporting Financial support for UK Regulatory Reporting for Benefits and Consulting entities Complete quarterly FCA returns within the mandated timeframe Act as primary Finance contact for Compliance in connection with all regulatory reporting needs Continuous improvement Lead initiatives to streamline finance processes leveraging systems, automation and AI Support the accounting and integration of current and future acquisitions Build strong cross-functional relationships to enhance financial discipline and accountability Qualifications What you'll bring: A recognized financial accounting qualification (ACCA / ACA) Extensive experience leading and developing teams of Finance professionals Strong track record for the accurate and timely delivery of financial reporting and returns Experience working with Company Boards, understanding Directors' responsibilities and presenting financial updates Strong working knowledge of both UK and US GAAP Ability to continuously identify and implement opportunities for improvement to maintain best practice Strong time management and prioritization Strong technical capability, including advanced Microsoft Excel skills What we offer: Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
We are seeking an experienced HR Systems Lead, to lead and optimise People technology solutions within a multi site Leisure/Retail Business. This role is based in Derbyshire and requires expertise in managing HR systems (pinned around Workday) to drive organisational efficiency and effectiveness. 1 or 2 days in the office and 3 from home. Client Details Our client is a well-established and reputable organisation within the multi site Leisure/Retail industry. Operating as part of a large organisation, they are committed to delivering exceptional experiences and fostering innovation within their sector. Description Oversee the implementation, management, and optimisation of HR systems to meet organisational needs. Be the Workday SME for the Business and lead the People Systems Teams Collaborate with cross-functional teams to ensure seamless integration of HR technology solutions. Develop and execute a strategic roadmap for HR systems, aligning with business goals. Provide leadership and guidance on system upgrades, improvements, and data management. Analyse HR data and generate actionable insights to support decision-making processes. Ensure compliance with data protection regulations and maintain system security standards. Lead the training and development of HR and wider teams on system functionalities. Manage vendor relationships and contracts related to HR technology solutions. Profile A successful Head of HR Systems should have: Strong expertise in managing and implementing HR systems within a corporate setting. Extensive experience in Workday and other HR systems (Smart Recruiter, Npower) Proven ability to align HR technology with organisational objectives. Experience in analysing HR data to inform strategic decisions. Knowledge of current HR technology trends and best practices in the leisure, travel, and tourism industry. Excellent problem-solving and project management skills. Understanding of compliance requirements for data protection and system security. Ability to lead and inspire teams to adopt new processes and technologies. Job Offer Competitive salary of £100,000 + £6,500 Car Allowance and Bonus 12 month FTC with excellent chances of being made Permanent. 1 or 2 days a week on site 3 days from home Generous holiday entitlement to support work-life balance. Opportunity to lead HR systems strategy within a large organisation. Collaborative and innovative company culture If you are ready to take on a rewarding leadership role as Head of HR Systems, we encourage you to apply today.
Aug 24, 2026
Full time
We are seeking an experienced HR Systems Lead, to lead and optimise People technology solutions within a multi site Leisure/Retail Business. This role is based in Derbyshire and requires expertise in managing HR systems (pinned around Workday) to drive organisational efficiency and effectiveness. 1 or 2 days in the office and 3 from home. Client Details Our client is a well-established and reputable organisation within the multi site Leisure/Retail industry. Operating as part of a large organisation, they are committed to delivering exceptional experiences and fostering innovation within their sector. Description Oversee the implementation, management, and optimisation of HR systems to meet organisational needs. Be the Workday SME for the Business and lead the People Systems Teams Collaborate with cross-functional teams to ensure seamless integration of HR technology solutions. Develop and execute a strategic roadmap for HR systems, aligning with business goals. Provide leadership and guidance on system upgrades, improvements, and data management. Analyse HR data and generate actionable insights to support decision-making processes. Ensure compliance with data protection regulations and maintain system security standards. Lead the training and development of HR and wider teams on system functionalities. Manage vendor relationships and contracts related to HR technology solutions. Profile A successful Head of HR Systems should have: Strong expertise in managing and implementing HR systems within a corporate setting. Extensive experience in Workday and other HR systems (Smart Recruiter, Npower) Proven ability to align HR technology with organisational objectives. Experience in analysing HR data to inform strategic decisions. Knowledge of current HR technology trends and best practices in the leisure, travel, and tourism industry. Excellent problem-solving and project management skills. Understanding of compliance requirements for data protection and system security. Ability to lead and inspire teams to adopt new processes and technologies. Job Offer Competitive salary of £100,000 + £6,500 Car Allowance and Bonus 12 month FTC with excellent chances of being made Permanent. 1 or 2 days a week on site 3 days from home Generous holiday entitlement to support work-life balance. Opportunity to lead HR systems strategy within a large organisation. Collaborative and innovative company culture If you are ready to take on a rewarding leadership role as Head of HR Systems, we encourage you to apply today.
Our client is seeking an experienced Customer Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients. Key Responsibilities: Lead, motivate and develop a high-performing healthcare customer service team. Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service. Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes. Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders. Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation. Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements. Support the onboarding of new healthcare professionals and operational growth initiatives. Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes. Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality. Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting. Experience and Skills Requirements Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role. Demonstrable experience within a healthcare, medical, clinical, or regulated environment. Proven experience leading, developing, and managing teams. Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting. Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams. Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases. A proactive, solutions-focused approach with excellent attention to detail. Experience driving operational improvements, service excellence, and patient-centred outcomes. Advantageous Experience within private healthcare, professional services, or another highly regulated environment. Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice. Experience managing operational change, transformation projects, and process improvement initiatives. Leadership or management qualifications. Experience monitoring KPIs, patient satisfaction metrics, and service performance measures. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Aug 24, 2026
Full time
Our client is seeking an experienced Customer Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients. Key Responsibilities: Lead, motivate and develop a high-performing healthcare customer service team. Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service. Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes. Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders. Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation. Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements. Support the onboarding of new healthcare professionals and operational growth initiatives. Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes. Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality. Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting. Experience and Skills Requirements Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role. Demonstrable experience within a healthcare, medical, clinical, or regulated environment. Proven experience leading, developing, and managing teams. Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting. Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams. Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases. A proactive, solutions-focused approach with excellent attention to detail. Experience driving operational improvements, service excellence, and patient-centred outcomes. Advantageous Experience within private healthcare, professional services, or another highly regulated environment. Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice. Experience managing operational change, transformation projects, and process improvement initiatives. Leadership or management qualifications. Experience monitoring KPIs, patient satisfaction metrics, and service performance measures. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: Competitive salary and pension scheme 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years Cycle to work scheme Electric Vehicle Scheme (subject to terms) Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping About Us This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes). Job Summary At St John Ambulance, we're committed to saving lives through first aid, healthcare, and volunteering. To continue growing our impact, we're looking for an experienced Prospect Research Manager to lead and develop our prospect research function within the Philanthropy and Partnerships team. This is an exciting opportunity to shape the future of fundraising by identifying and qualifying high-value prospects, providing strategic insight, and ensuring our fundraising teams have the intelligence they need to build lasting relationships with donors, corporate partners, and trusts and foundations. Working as part of the Fundraising, Brand and Communications Directorate, you'll develop a strategic roadmap for prospect research, oversee due diligence to help protect the charity's reputation, and work closely with colleagues across fundraising and data to maximise the potential of our Microsoft 365 CRM. Your expertise will help drive sustainable income growth while ensuring our data, processes, and practices meet the highest standards of quality, compliance, and data protection. About You You'll be an experienced and strategic prospect research professional with a strong understanding of how insight, data, and relationship-building can support successful fundraising. You'll combine excellent research skills with a proactive approach, using your expertise to identify opportunities, provide valuable intelligence, and help shape fundraising decisions. To be successful in this role, you'll bring: Significant experience of undertaking prospect research and due diligence within a charity, fundraising, or commercial environment, with the ability to identify and assess new opportunities. Strong research and analytical skills, with experience using a range of research tools, databases, and CRM systems to produce accurate, insightful reports and recommendations. The ability to develop and implement effective strategies, systems, and processes that improve ways of working and support organisational goals. Experience building strong relationships and collaborating with colleagues and stakeholders at all levels, including briefing and influencing senior leaders. Excellent communication skills, with the ability to present complex information clearly, produce high-quality written reports, and tailor messages for different audiences. A thorough understanding of data protection principles, fundraising compliance, and ethical approaches to prospect research and donor engagement. Strong organisational and time management skills, with the ability to manage competing priorities, work independently, and deliver high-quality work to deadlines. A proactive and opportunity-focused approach, with the ability to spot potential, contribute positively to a team environment, and demonstrate St John Ambulance's HEART values. You will also have strong IT skills, including experience using Microsoft Office applications and CRM databases. A good standard of education, including GCSEs (or equivalent) in English and Maths (Grade 4/C or above), is required. About the Role Lead the development and delivery of St John Ambulance's prospect research strategy, creating a roadmap that supports fundraising priorities across philanthropy, corporate partnerships, trusts, and foundations. Manage the prospect research function, identifying and qualifying high-value funding opportunities while providing strategic insight to help maximise fundraising income. Conduct high-quality prospect research, network mapping, and due diligence, ensuring all recommendations align with the charity's ethical fundraising policy and protect its reputation. Build and manage fundraising pipelines by identifying new prospects, tracking opportunities, and working closely with fundraising colleagues to move prospects successfully through the cultivation journey. Develop and embed effective processes for prospect referral, research, and data management, ensuring accurate CRM records, GDPR compliance, and the adoption of fundraising best practice. Collaborate with colleagues across St John Ambulance and The Order of St John, presenting research findings, sharing expertise, and helping to build prospect research capability across the fundraising team.
Aug 24, 2026
Full time
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: Competitive salary and pension scheme 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years Cycle to work scheme Electric Vehicle Scheme (subject to terms) Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping About Us This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes). Job Summary At St John Ambulance, we're committed to saving lives through first aid, healthcare, and volunteering. To continue growing our impact, we're looking for an experienced Prospect Research Manager to lead and develop our prospect research function within the Philanthropy and Partnerships team. This is an exciting opportunity to shape the future of fundraising by identifying and qualifying high-value prospects, providing strategic insight, and ensuring our fundraising teams have the intelligence they need to build lasting relationships with donors, corporate partners, and trusts and foundations. Working as part of the Fundraising, Brand and Communications Directorate, you'll develop a strategic roadmap for prospect research, oversee due diligence to help protect the charity's reputation, and work closely with colleagues across fundraising and data to maximise the potential of our Microsoft 365 CRM. Your expertise will help drive sustainable income growth while ensuring our data, processes, and practices meet the highest standards of quality, compliance, and data protection. About You You'll be an experienced and strategic prospect research professional with a strong understanding of how insight, data, and relationship-building can support successful fundraising. You'll combine excellent research skills with a proactive approach, using your expertise to identify opportunities, provide valuable intelligence, and help shape fundraising decisions. To be successful in this role, you'll bring: Significant experience of undertaking prospect research and due diligence within a charity, fundraising, or commercial environment, with the ability to identify and assess new opportunities. Strong research and analytical skills, with experience using a range of research tools, databases, and CRM systems to produce accurate, insightful reports and recommendations. The ability to develop and implement effective strategies, systems, and processes that improve ways of working and support organisational goals. Experience building strong relationships and collaborating with colleagues and stakeholders at all levels, including briefing and influencing senior leaders. Excellent communication skills, with the ability to present complex information clearly, produce high-quality written reports, and tailor messages for different audiences. A thorough understanding of data protection principles, fundraising compliance, and ethical approaches to prospect research and donor engagement. Strong organisational and time management skills, with the ability to manage competing priorities, work independently, and deliver high-quality work to deadlines. A proactive and opportunity-focused approach, with the ability to spot potential, contribute positively to a team environment, and demonstrate St John Ambulance's HEART values. You will also have strong IT skills, including experience using Microsoft Office applications and CRM databases. A good standard of education, including GCSEs (or equivalent) in English and Maths (Grade 4/C or above), is required. About the Role Lead the development and delivery of St John Ambulance's prospect research strategy, creating a roadmap that supports fundraising priorities across philanthropy, corporate partnerships, trusts, and foundations. Manage the prospect research function, identifying and qualifying high-value funding opportunities while providing strategic insight to help maximise fundraising income. Conduct high-quality prospect research, network mapping, and due diligence, ensuring all recommendations align with the charity's ethical fundraising policy and protect its reputation. Build and manage fundraising pipelines by identifying new prospects, tracking opportunities, and working closely with fundraising colleagues to move prospects successfully through the cultivation journey. Develop and embed effective processes for prospect referral, research, and data management, ensuring accurate CRM records, GDPR compliance, and the adoption of fundraising best practice. Collaborate with colleagues across St John Ambulance and The Order of St John, presenting research findings, sharing expertise, and helping to build prospect research capability across the fundraising team.
Job Title: Senior Project Manager - Government Accounts Location: London and Brackley - Hybrid (plus travel as required) We are Strata! Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences. As a people-first business, we encourage ambition, support and reward. We're always listening and open to your ideas, just as we do with our clients. Our name? It's Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters. Job Overview We are seeking a Senior Project Manager to manage the day-to-day delivery of Strata's government-focused accounts. This is a senior project delivery role within the account team, supporting the Project Director and Account Director while leading the practical planning and delivery of complex events. The role will suit a highly organised, compliance-minded and commercially aware project leader with government event experience. You will help build new accounts from the ground up, supporting client onboarding, creating project processes, shaping documentation and embedding strong ways of working. Projects are likely to include government summits, international exhibitions, stakeholder events, virtual events and hybrid programmes requiring robust project management, careful supplier coordination and confident client communication. Key Responsibilities Project Delivery Leadership Lead the end-to-end delivery of allocated government projects from brief, onboarding and planning through to live delivery, reconciliation and closure. Translate client objectives into clear project plans, timelines and key deliverables. Prepare and maintain project documentation, including project handbooks, client kick-off materials, project folders, status reports, contact reports and onsite schedules. Ensure delivery remains on time, on budget, compliant and aligned to agreed client ways of working. Client & Stakeholder Management Act as the main day-to-day delivery contact for allocated projects, ensuring client questions and requests are acknowledged and managed in line with agreed SLAs. Support the Project Director and Account Director with client onboarding, stakeholder maps, reporting cadence and account process playbooks. Lead client meetings, manage agendas, capture actions and ensure clear follow-up within agreed timeframes. Build trusted relationships with government stakeholders through proactive communication, accuracy, transparency and calm issue resolution. Compliance, Risk & Quality Control Maintain project risk registers, contingency plans and compliance trackers, escalating risks and decisions quickly and appropriately. Coordinate production of RAMS/Event Safety Plans, accessibility considerations, sustainability actions and supplier compliance documentation. Apply Strata's quality assurance and sign-off processes, ensuring all client deliverables meet company standards, client brand guidelines and approved scope. Support post-event reporting, lessons learned and performance reviews, including Value for Money evidence and success measurement. Budget, Resource & Supplier Management Create and manage itemised project budgets, POs, change requests, budget trackers, reconciliations and value-for-money documentation. Prepare supplier briefs, source quotes, manage supplier meetings and ensure third-party delivery is documented and controlled. Monitor timesheets, internal spend, freelance costs and supplier commitments to ensure financial accuracy and margin protection. Team & Internal Collaboration Coordinate internal delivery teams across creative, production, technical, content, digital, logistics, and supplier management workstreams. Set up and lead regular internal check-ins, project comms channels and action tracking to maintain momentum and accountability. Mentor Project Coordinators and junior team members, helping them develop strong project administration, compliance and client service skills. The successful candidate must be able to demonstrate the following experience and attributes: Proven experience as a Senior Project Manager within an events, experiential, production or creative agency environment, with demonstrable government or public sector event experience. Government experience is essential. Strong end-to-end project management experience across live, hybrid and virtual events, ideally including government summits, international exhibitions, stakeholder events or large-scale conferences. Confident managing compliance-heavy projects with requirements across health and safety, risk, GDPR/data security, accessibility, sustainability and supplier assurance. Excellent client-facing communication skills and the ability to manage complex stakeholders with professionalism and confidence. Strong budget management skills, including cost tracking, POs, margin awareness, supplier negotiation, change control and reconciliation. Experience developing project plans, process documents, client reports, status updates, risk registers, timelines and meeting records. Highly organised, detail-focused and able to manage multiple project workstreams in a fast-paced environment. Collaborative leadership style, with experience working closely with HODs, Account Directors, suppliers, freelancers and internal delivery teams. Knowledge of project management tools and ways of working, including Teams, SharePoint and budget management systems. An ability and willingness to travel in the UK and internationally as required. Employee Benefits 25 days annual leave, plus usual Bank Holidays Birthday day off Private Health Insurance Workplace pension scheme Death in service scheme Cycle to work scheme Hybrid working arrangement Regular social events Upon successful completion of a 6-month probation period Our Principles We are a people-first brand experience agency with a set of core principles that guide our every action by measuring: A win for the client Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter. A win for the company We believe in long term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we're always ahead of the curve, offering you the best brand experiences. A win for the team Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver. A win for you Whether you're engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We're dedicated to providing our employees with an enriching workplace that supports their growth and well being. For our clients, a win means achieving your objectives and making your brand shine. A win for the planet We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco friendly event practices to conscious resource management, we aim to create events that are a win for the environment. Diversity at Strata At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs. Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future. At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive. We actively promote equal opportunities and support individuals with disabilities throughout their careers. As part of our recruitment process, we encourage candidates to let us know if they require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.
Aug 24, 2026
Full time
Job Title: Senior Project Manager - Government Accounts Location: London and Brackley - Hybrid (plus travel as required) We are Strata! Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences. As a people-first business, we encourage ambition, support and reward. We're always listening and open to your ideas, just as we do with our clients. Our name? It's Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters. Job Overview We are seeking a Senior Project Manager to manage the day-to-day delivery of Strata's government-focused accounts. This is a senior project delivery role within the account team, supporting the Project Director and Account Director while leading the practical planning and delivery of complex events. The role will suit a highly organised, compliance-minded and commercially aware project leader with government event experience. You will help build new accounts from the ground up, supporting client onboarding, creating project processes, shaping documentation and embedding strong ways of working. Projects are likely to include government summits, international exhibitions, stakeholder events, virtual events and hybrid programmes requiring robust project management, careful supplier coordination and confident client communication. Key Responsibilities Project Delivery Leadership Lead the end-to-end delivery of allocated government projects from brief, onboarding and planning through to live delivery, reconciliation and closure. Translate client objectives into clear project plans, timelines and key deliverables. Prepare and maintain project documentation, including project handbooks, client kick-off materials, project folders, status reports, contact reports and onsite schedules. Ensure delivery remains on time, on budget, compliant and aligned to agreed client ways of working. Client & Stakeholder Management Act as the main day-to-day delivery contact for allocated projects, ensuring client questions and requests are acknowledged and managed in line with agreed SLAs. Support the Project Director and Account Director with client onboarding, stakeholder maps, reporting cadence and account process playbooks. Lead client meetings, manage agendas, capture actions and ensure clear follow-up within agreed timeframes. Build trusted relationships with government stakeholders through proactive communication, accuracy, transparency and calm issue resolution. Compliance, Risk & Quality Control Maintain project risk registers, contingency plans and compliance trackers, escalating risks and decisions quickly and appropriately. Coordinate production of RAMS/Event Safety Plans, accessibility considerations, sustainability actions and supplier compliance documentation. Apply Strata's quality assurance and sign-off processes, ensuring all client deliverables meet company standards, client brand guidelines and approved scope. Support post-event reporting, lessons learned and performance reviews, including Value for Money evidence and success measurement. Budget, Resource & Supplier Management Create and manage itemised project budgets, POs, change requests, budget trackers, reconciliations and value-for-money documentation. Prepare supplier briefs, source quotes, manage supplier meetings and ensure third-party delivery is documented and controlled. Monitor timesheets, internal spend, freelance costs and supplier commitments to ensure financial accuracy and margin protection. Team & Internal Collaboration Coordinate internal delivery teams across creative, production, technical, content, digital, logistics, and supplier management workstreams. Set up and lead regular internal check-ins, project comms channels and action tracking to maintain momentum and accountability. Mentor Project Coordinators and junior team members, helping them develop strong project administration, compliance and client service skills. The successful candidate must be able to demonstrate the following experience and attributes: Proven experience as a Senior Project Manager within an events, experiential, production or creative agency environment, with demonstrable government or public sector event experience. Government experience is essential. Strong end-to-end project management experience across live, hybrid and virtual events, ideally including government summits, international exhibitions, stakeholder events or large-scale conferences. Confident managing compliance-heavy projects with requirements across health and safety, risk, GDPR/data security, accessibility, sustainability and supplier assurance. Excellent client-facing communication skills and the ability to manage complex stakeholders with professionalism and confidence. Strong budget management skills, including cost tracking, POs, margin awareness, supplier negotiation, change control and reconciliation. Experience developing project plans, process documents, client reports, status updates, risk registers, timelines and meeting records. Highly organised, detail-focused and able to manage multiple project workstreams in a fast-paced environment. Collaborative leadership style, with experience working closely with HODs, Account Directors, suppliers, freelancers and internal delivery teams. Knowledge of project management tools and ways of working, including Teams, SharePoint and budget management systems. An ability and willingness to travel in the UK and internationally as required. Employee Benefits 25 days annual leave, plus usual Bank Holidays Birthday day off Private Health Insurance Workplace pension scheme Death in service scheme Cycle to work scheme Hybrid working arrangement Regular social events Upon successful completion of a 6-month probation period Our Principles We are a people-first brand experience agency with a set of core principles that guide our every action by measuring: A win for the client Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter. A win for the company We believe in long term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we're always ahead of the curve, offering you the best brand experiences. A win for the team Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver. A win for you Whether you're engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We're dedicated to providing our employees with an enriching workplace that supports their growth and well being. For our clients, a win means achieving your objectives and making your brand shine. A win for the planet We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco friendly event practices to conscious resource management, we aim to create events that are a win for the environment. Diversity at Strata At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs. Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future. At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive. We actively promote equal opportunities and support individuals with disabilities throughout their careers. As part of our recruitment process, we encourage candidates to let us know if they require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.
Job Title: Senior Project Manager - Government Accounts Location: London and Brackley - Hybrid (plus travel as required) We are Strata! Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences. As a people-first business, we encourage ambition, support and reward. We're always listening and open to your ideas, just as we do with our clients. Our name? It's Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters. Job Overview We are seeking a Senior Project Manager to manage the day-to-day delivery of Strata's government-focused accounts. This is a senior project delivery role within the account team, supporting the Project Director and Account Director while leading the practical planning and delivery of complex events. The role will suit a highly organised, compliance-minded and commercially aware project leader with government event experience. You will help build new accounts from the ground up, supporting client onboarding, creating project processes, shaping documentation and embedding strong ways of working. Projects are likely to include government summits, international exhibitions, stakeholder events, virtual events and hybrid programmes requiring robust project management, careful supplier coordination and confident client communication. Key Responsibilities Project Delivery Leadership Lead the end-to-end delivery of allocated government projects from brief, onboarding and planning through to live delivery, reconciliation and closure. Translate client objectives into clear project plans, timelines and key deliverables. Prepare and maintain project documentation, including project handbooks, client kick-off materials, project folders, status reports, contact reports and onsite schedules. Ensure delivery remains on time, on budget, compliant and aligned to agreed client ways of working. Client & Stakeholder Management Act as the main day-to-day delivery contact for allocated projects, ensuring client questions and requests are acknowledged and managed in line with agreed SLAs. Support the Project Director and Account Director with client onboarding, stakeholder maps, reporting cadence and account process playbooks. Lead client meetings, manage agendas, capture actions and ensure clear follow-up within agreed timeframes. Build trusted relationships with government stakeholders through proactive communication, accuracy, transparency and calm issue resolution. Compliance, Risk & Quality Control Maintain project risk registers, contingency plans and compliance trackers, escalating risks and decisions quickly and appropriately. Coordinate production of RAMS/Event Safety Plans, accessibility considerations, sustainability actions and supplier compliance documentation. Apply Strata's quality assurance and sign-off processes, ensuring all client deliverables meet company standards, client brand guidelines and approved scope. Support post-event reporting, lessons learned and performance reviews, including Value for Money evidence and success measurement. Budget, Resource & Supplier Management Create and manage itemised project budgets, POs, change requests, budget trackers, reconciliations and value-for-money documentation. Prepare supplier briefs, source quotes, manage supplier meetings and ensure third-party delivery is documented and controlled. Monitor timesheets, internal spend, freelance costs and supplier commitments to ensure financial accuracy and margin protection. Team & Internal Collaboration Coordinate internal delivery teams across creative, production, technical, content, digital, logistics, and supplier management workstreams. Set up and lead regular internal check-ins, project comms channels and action tracking to maintain momentum and accountability. Mentor Project Coordinators and junior team members, helping them develop strong project administration, compliance and client service skills. The successful candidate must be able to demonstrate the following experience and attributes: Proven experience as a Senior Project Manager within an events, experiential, production or creative agency environment, with demonstrable government or public sector event experience. Government experience is essential. Strong end-to-end project management experience across live, hybrid and virtual events, ideally including government summits, international exhibitions, stakeholder events or large-scale conferences. Confident managing compliance-heavy projects with requirements across health and safety, risk, GDPR/data security, accessibility, sustainability and supplier assurance. Excellent client-facing communication skills and the ability to manage complex stakeholders with professionalism and confidence. Strong budget management skills, including cost tracking, POs, margin awareness, supplier negotiation, change control and reconciliation. Experience developing project plans, process documents, client reports, status updates, risk registers, timelines and meeting records. Highly organised, detail-focused and able to manage multiple project workstreams in a fast-paced environment. Collaborative leadership style, with experience working closely with HODs, Account Directors, suppliers, freelancers and internal delivery teams. Knowledge of project management tools and ways of working, including Teams, SharePoint and budget management systems. An ability and willingness to travel in the UK and internationally as required. Employee Benefits 25 days annual leave, plus usual Bank Holidays Birthday day off Private Health Insurance Workplace pension scheme Death in service scheme Cycle to work scheme Hybrid working arrangement Regular social events Upon successful completion of a 6-month probation period Our Principles We are a people-first brand experience agency with a set of core principles that guide our every action by measuring: A win for the client Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter. A win for the company We believe in long term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we're always ahead of the curve, offering you the best brand experiences. A win for the team Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver. A win for you Whether you're engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We're dedicated to providing our employees with an enriching workplace that supports their growth and well being. For our clients, a win means achieving your objectives and making your brand shine. A win for the planet We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco friendly event practices to conscious resource management, we aim to create events that are a win for the environment. Diversity at Strata At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs. Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future. At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive. We actively promote equal opportunities and support individuals with disabilities throughout their careers. As part of our recruitment process, we encourage candidates to let us know if they require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.
Aug 24, 2026
Full time
Job Title: Senior Project Manager - Government Accounts Location: London and Brackley - Hybrid (plus travel as required) We are Strata! Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences. As a people-first business, we encourage ambition, support and reward. We're always listening and open to your ideas, just as we do with our clients. Our name? It's Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters. Job Overview We are seeking a Senior Project Manager to manage the day-to-day delivery of Strata's government-focused accounts. This is a senior project delivery role within the account team, supporting the Project Director and Account Director while leading the practical planning and delivery of complex events. The role will suit a highly organised, compliance-minded and commercially aware project leader with government event experience. You will help build new accounts from the ground up, supporting client onboarding, creating project processes, shaping documentation and embedding strong ways of working. Projects are likely to include government summits, international exhibitions, stakeholder events, virtual events and hybrid programmes requiring robust project management, careful supplier coordination and confident client communication. Key Responsibilities Project Delivery Leadership Lead the end-to-end delivery of allocated government projects from brief, onboarding and planning through to live delivery, reconciliation and closure. Translate client objectives into clear project plans, timelines and key deliverables. Prepare and maintain project documentation, including project handbooks, client kick-off materials, project folders, status reports, contact reports and onsite schedules. Ensure delivery remains on time, on budget, compliant and aligned to agreed client ways of working. Client & Stakeholder Management Act as the main day-to-day delivery contact for allocated projects, ensuring client questions and requests are acknowledged and managed in line with agreed SLAs. Support the Project Director and Account Director with client onboarding, stakeholder maps, reporting cadence and account process playbooks. Lead client meetings, manage agendas, capture actions and ensure clear follow-up within agreed timeframes. Build trusted relationships with government stakeholders through proactive communication, accuracy, transparency and calm issue resolution. Compliance, Risk & Quality Control Maintain project risk registers, contingency plans and compliance trackers, escalating risks and decisions quickly and appropriately. Coordinate production of RAMS/Event Safety Plans, accessibility considerations, sustainability actions and supplier compliance documentation. Apply Strata's quality assurance and sign-off processes, ensuring all client deliverables meet company standards, client brand guidelines and approved scope. Support post-event reporting, lessons learned and performance reviews, including Value for Money evidence and success measurement. Budget, Resource & Supplier Management Create and manage itemised project budgets, POs, change requests, budget trackers, reconciliations and value-for-money documentation. Prepare supplier briefs, source quotes, manage supplier meetings and ensure third-party delivery is documented and controlled. Monitor timesheets, internal spend, freelance costs and supplier commitments to ensure financial accuracy and margin protection. Team & Internal Collaboration Coordinate internal delivery teams across creative, production, technical, content, digital, logistics, and supplier management workstreams. Set up and lead regular internal check-ins, project comms channels and action tracking to maintain momentum and accountability. Mentor Project Coordinators and junior team members, helping them develop strong project administration, compliance and client service skills. The successful candidate must be able to demonstrate the following experience and attributes: Proven experience as a Senior Project Manager within an events, experiential, production or creative agency environment, with demonstrable government or public sector event experience. Government experience is essential. Strong end-to-end project management experience across live, hybrid and virtual events, ideally including government summits, international exhibitions, stakeholder events or large-scale conferences. Confident managing compliance-heavy projects with requirements across health and safety, risk, GDPR/data security, accessibility, sustainability and supplier assurance. Excellent client-facing communication skills and the ability to manage complex stakeholders with professionalism and confidence. Strong budget management skills, including cost tracking, POs, margin awareness, supplier negotiation, change control and reconciliation. Experience developing project plans, process documents, client reports, status updates, risk registers, timelines and meeting records. Highly organised, detail-focused and able to manage multiple project workstreams in a fast-paced environment. Collaborative leadership style, with experience working closely with HODs, Account Directors, suppliers, freelancers and internal delivery teams. Knowledge of project management tools and ways of working, including Teams, SharePoint and budget management systems. An ability and willingness to travel in the UK and internationally as required. Employee Benefits 25 days annual leave, plus usual Bank Holidays Birthday day off Private Health Insurance Workplace pension scheme Death in service scheme Cycle to work scheme Hybrid working arrangement Regular social events Upon successful completion of a 6-month probation period Our Principles We are a people-first brand experience agency with a set of core principles that guide our every action by measuring: A win for the client Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter. A win for the company We believe in long term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we're always ahead of the curve, offering you the best brand experiences. A win for the team Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver. A win for you Whether you're engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We're dedicated to providing our employees with an enriching workplace that supports their growth and well being. For our clients, a win means achieving your objectives and making your brand shine. A win for the planet We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco friendly event practices to conscious resource management, we aim to create events that are a win for the environment. Diversity at Strata At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs. Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future. At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive. We actively promote equal opportunities and support individuals with disabilities throughout their careers. As part of our recruitment process, we encourage candidates to let us know if they require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.
Role Overview We work at the intersection of sport and data, and our people are how we win. We're looking for a People and Operations Lead to own People & Culture at TFG day to day: the systems, the processes, and the moments that make this a place people want to build a career. You'll take direct ownership of our people operations, reporting to Ben, our MD, and working closely with the wider TFG team on shared frameworks and standards. What You'll Do Own and oversee end-to-end HR operations from onboarding to offboarding. Ensure the accurate and timely completion of all pre-employment screening and onboarding processes. Maintain data integrity, accuracy, and compliance across the entire employeelifecycle. Manage employee records and data privacy protocols with high attention to detail. Ensure that HR operations comply with all applicable legal and regulatory requirements, including GDPR and employment legislation. Identify and implement process improvements to streamline HR operations and enhance service delivery Embed High Performance Behaviours. Take our six sporting-led behaviours (Step Up, Chase the 1%, Set the Pace, Raise the Bar, Play for the Badge, Stick to The Scorecard) out of the doc and into real life - interview scorecards, onboarding, performance reviews, progression cases, pay calibration and recognition. Run the performance and reward cycle. Deliver the FY review cycle end to end. Support annual pay benchmarking and help the leadership team share it clearly, by team, with the right context. Stay ahead of UK employment law. Handle employee relations cases fairly and confidently. 5+ years in a generalist People/HR role, ideally somewhere fast-moving - a scale-up, agency or consultancy environment where you've had to build as you go. Strong understanding of HR operational processes and compliance requirements. Experience with HR systems and tools (e.g., HRIS platforms, workflow automation). Excellent organisational, problem-solving, and multitasking abilities. Strong communication skills and ability to collaborate across departments. A process-improvement mindset with a keen eye for automation opportunities. Discretion and integrity when handling sensitive employee data. Hybrid working out of our Farringdon office - we're hybrid by default and flexible on pattern; this policy reflects what we actually do, not a minimum attendance quota. Private health insurance, occupational life cover and income protection insurance. Enhanced family leave, well beyond the statutory minimum. Personal days, including your birthday and dedicated health and wellness days.
Aug 24, 2026
Full time
Role Overview We work at the intersection of sport and data, and our people are how we win. We're looking for a People and Operations Lead to own People & Culture at TFG day to day: the systems, the processes, and the moments that make this a place people want to build a career. You'll take direct ownership of our people operations, reporting to Ben, our MD, and working closely with the wider TFG team on shared frameworks and standards. What You'll Do Own and oversee end-to-end HR operations from onboarding to offboarding. Ensure the accurate and timely completion of all pre-employment screening and onboarding processes. Maintain data integrity, accuracy, and compliance across the entire employeelifecycle. Manage employee records and data privacy protocols with high attention to detail. Ensure that HR operations comply with all applicable legal and regulatory requirements, including GDPR and employment legislation. Identify and implement process improvements to streamline HR operations and enhance service delivery Embed High Performance Behaviours. Take our six sporting-led behaviours (Step Up, Chase the 1%, Set the Pace, Raise the Bar, Play for the Badge, Stick to The Scorecard) out of the doc and into real life - interview scorecards, onboarding, performance reviews, progression cases, pay calibration and recognition. Run the performance and reward cycle. Deliver the FY review cycle end to end. Support annual pay benchmarking and help the leadership team share it clearly, by team, with the right context. Stay ahead of UK employment law. Handle employee relations cases fairly and confidently. 5+ years in a generalist People/HR role, ideally somewhere fast-moving - a scale-up, agency or consultancy environment where you've had to build as you go. Strong understanding of HR operational processes and compliance requirements. Experience with HR systems and tools (e.g., HRIS platforms, workflow automation). Excellent organisational, problem-solving, and multitasking abilities. Strong communication skills and ability to collaborate across departments. A process-improvement mindset with a keen eye for automation opportunities. Discretion and integrity when handling sensitive employee data. Hybrid working out of our Farringdon office - we're hybrid by default and flexible on pattern; this policy reflects what we actually do, not a minimum attendance quota. Private health insurance, occupational life cover and income protection insurance. Enhanced family leave, well beyond the statutory minimum. Personal days, including your birthday and dedicated health and wellness days.
