Overview Storage Administration Manager - Go back Guy's and St Thomas' NHS Foundation Trust The closing date is 20 February 2026 An exciting opportunity has arisen for a Band 5 Cryo-Storage Manager in the Assisted Conception Unit. We are looking for an enthusiastic, hardworking individual who enjoys working in a fast-paced environment. The role requires leadership, excellent organisational skills, and the ability to problem-solve and redesign workflows in a high-volume, highly regulated environment. The post holder will work closely with the Embryology Team, Quality Manager, Head of Service, Person Responsible, and Senior Management Team to ensure the Unit maintains compliant, auditable storage records at all times. Exceptional attention to detail, reliability, and accuracy are essential, given the legal and regulatory importance of consent and storage documentation under the Human Fertilisation & Embryology Authority (HFEA) Code of Practice. We are a supportive and caring multi-disciplinary team and encourage our staff to develop both personally and professionally. This is an exciting and challenging role in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. We encourage applicants to use the supporting information section of the application form to demonstrate they meet the person specification, using specific examples. Main duties of the job The post holder is required to exercise analytical and judgemental skills involving the interpretation and comparison of complex information from multiple sources. This includes reviewing and reconciling data from electronic systems, paper records, consent documentation, and SOPs to identify discrepancies, incomplete information, or potential non-compliance. The role includes providing task-specific training, guidance, and acting as a first point of contact for queries and escalation of issues, and supporting competency development for defined administrative processes. The postholder will exercise delegated operational oversight essential for safe and effective service delivery in a highly regulated clinical environment. The post holder will work closely with the Storage Administration Manager, Service Manager, Embryology Team, and Quality Management Team to ensure data accuracy, traceability, and compliance within all storage-related administrative processes. General responsibilities Direct line management of administrative staff Supporting the Service Manager Leading on training and development of other HR-related queries i.e. PDRs, compliance Reporting and managing performance, annual leave, and sickness Participation in service improvement, review and update SOP/process guides where appropriate About us Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'. Every year, the number of women, children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world. As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. Department Information The Assisted Conception Unit sees people with fertility problems who want to be able to conceive. We are a team of consultants, resident doctors, nurses, embryologists, managers and administrators. We deliver fertility treatments via the NHS and also offer private treatment options. Job responsibilities Governance, Compliance & Legal Oversight Ensure full compliance with HFEA legislation, Code of Practice, and Trust policies. Oversee storage governance for gametes, embryos, and ovarian tissue, including consent validity, extensions, expiry, discard, and donation processes. Maintain audit-ready systems and accurate consent documentation. Lead investigations, corrective actions, and support regulatory inspections and submissions. Operational Management Provide day-to-day leadership of the Storage Administration Team. Ensure accurate tracking of storage status, expiry timelines, and patient decisions. Maintain effective workflows, escalation pathways, and service resilience. Monitor performance, manage workload allocation, and provide timely data to senior management. Policy, Systems & Service Development Develop and implement policies, SOPs, and administrative systems. Drive process improvement, digital development, and automation. Contribute to strategic service development, audits, risk management, and complaint investigations. Manage delegated budgets and authorised signatory responsibilities. Ensure administrative services meet financial and operational targets. Lead, supervise, recruit, and develop administrative staff. Manage performance, attendance, and conduct in line with Trust policies. Promote a culture of accuracy, accountability, and continuous improvement. Data Quality, Traceability & Audit Ensure accurate, traceable storage records and documentation. Lead audits and implement improvements to prevent data or process errors. Communication & Stakeholder Engagement Oversee sensitive patient communication and manage escalated concerns. Work effectively with multidisciplinary teams and external stakeholders. Reporting & Accountability Provide regular compliance and performance reports. Escalate risks and contribute to operational and strategic decision-making. Person Specification Qualifications/Education Track record of significant continuous professional and management development including training related to leadership, governance, information management, or service improvement Educated to HNC/Equivalent Diploma/equivalent experience Degree-level qualification in management, health administration, business or related subject Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Demonstrated experience delivering accurate, high-volume administrative services in a regulated, legally sensitive or compliance-driven environment Experience of managing the delivery of an effective service Experience of consent-based administration (legal, medical, or research settings) Experience preparing for regulatory inspections or audits (HFEA, CQC, ISO, MHRA) Experience of working in a fertility or highly regulatory or HFEA-regulated service Experience developing or validating digital tools, automated workflows, or data systems Skills/ Knowledge/ Abilities Strong verbal and written communication skills, including the ability to handle sensitive or complex conversations confidently and professionally Ability to interpret, apply, and operationalise policies and regulatory frameworks (e.g., HFEA Code of Practice, consent law) Strong analytical and problem-solving skills; ability to identify risks, analyse data, and recommend improvements Ability to manage workload independently, respond to rapidly changing priorities, and maintain accuracy under pressure High level of digital literacy, including advanced use of Microsoft Office, databases, tracking systems, and digital workflow tools Financial management and analysis skills Knowledge of HFEA storage regulations, donor legislation, or assisted reproduction governance Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Guy's and St Thomas' NHS Foundation Trust Address Guy's and St Thomas' NHS Foundation Trust
Feb 06, 2026
Full time
Overview Storage Administration Manager - Go back Guy's and St Thomas' NHS Foundation Trust The closing date is 20 February 2026 An exciting opportunity has arisen for a Band 5 Cryo-Storage Manager in the Assisted Conception Unit. We are looking for an enthusiastic, hardworking individual who enjoys working in a fast-paced environment. The role requires leadership, excellent organisational skills, and the ability to problem-solve and redesign workflows in a high-volume, highly regulated environment. The post holder will work closely with the Embryology Team, Quality Manager, Head of Service, Person Responsible, and Senior Management Team to ensure the Unit maintains compliant, auditable storage records at all times. Exceptional attention to detail, reliability, and accuracy are essential, given the legal and regulatory importance of consent and storage documentation under the Human Fertilisation & Embryology Authority (HFEA) Code of Practice. We are a supportive and caring multi-disciplinary team and encourage our staff to develop both personally and professionally. This is an exciting and challenging role in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. We encourage applicants to use the supporting information section of the application form to demonstrate they meet the person specification, using specific examples. Main duties of the job The post holder is required to exercise analytical and judgemental skills involving the interpretation and comparison of complex information from multiple sources. This includes reviewing and reconciling data from electronic systems, paper records, consent documentation, and SOPs to identify discrepancies, incomplete information, or potential non-compliance. The role includes providing task-specific training, guidance, and acting as a first point of contact for queries and escalation of issues, and supporting competency development for defined administrative processes. The postholder will exercise delegated operational oversight essential for safe and effective service delivery in a highly regulated clinical environment. The post holder will work closely with the Storage Administration Manager, Service Manager, Embryology Team, and Quality Management Team to ensure data accuracy, traceability, and compliance within all storage-related administrative processes. General responsibilities Direct line management of administrative staff Supporting the Service Manager Leading on training and development of other HR-related queries i.e. PDRs, compliance Reporting and managing performance, annual leave, and sickness Participation in service improvement, review and update SOP/process guides where appropriate About us Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'. Every year, the number of women, children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world. As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. Department Information The Assisted Conception Unit sees people with fertility problems who want to be able to conceive. We are a team of consultants, resident doctors, nurses, embryologists, managers and administrators. We deliver fertility treatments via the NHS and also offer private treatment options. Job responsibilities Governance, Compliance & Legal Oversight Ensure full compliance with HFEA legislation, Code of Practice, and Trust policies. Oversee storage governance for gametes, embryos, and ovarian tissue, including consent validity, extensions, expiry, discard, and donation processes. Maintain audit-ready systems and accurate consent documentation. Lead investigations, corrective actions, and support regulatory inspections and submissions. Operational Management Provide day-to-day leadership of the Storage Administration Team. Ensure accurate tracking of storage status, expiry timelines, and patient decisions. Maintain effective workflows, escalation pathways, and service resilience. Monitor performance, manage workload allocation, and provide timely data to senior management. Policy, Systems & Service Development Develop and implement policies, SOPs, and administrative systems. Drive process improvement, digital development, and automation. Contribute to strategic service development, audits, risk management, and complaint investigations. Manage delegated budgets and authorised signatory responsibilities. Ensure administrative services meet financial and operational targets. Lead, supervise, recruit, and develop administrative staff. Manage performance, attendance, and conduct in line with Trust policies. Promote a culture of accuracy, accountability, and continuous improvement. Data Quality, Traceability & Audit Ensure accurate, traceable storage records and documentation. Lead audits and implement improvements to prevent data or process errors. Communication & Stakeholder Engagement Oversee sensitive patient communication and manage escalated concerns. Work effectively with multidisciplinary teams and external stakeholders. Reporting & Accountability Provide regular compliance and performance reports. Escalate risks and contribute to operational and strategic decision-making. Person Specification Qualifications/Education Track record of significant continuous professional and management development including training related to leadership, governance, information management, or service improvement Educated to HNC/Equivalent Diploma/equivalent experience Degree-level qualification in management, health administration, business or related subject Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Demonstrated experience delivering accurate, high-volume administrative services in a regulated, legally sensitive or compliance-driven environment Experience of managing the delivery of an effective service Experience of consent-based administration (legal, medical, or research settings) Experience preparing for regulatory inspections or audits (HFEA, CQC, ISO, MHRA) Experience of working in a fertility or highly regulatory or HFEA-regulated service Experience developing or validating digital tools, automated workflows, or data systems Skills/ Knowledge/ Abilities Strong verbal and written communication skills, including the ability to handle sensitive or complex conversations confidently and professionally Ability to interpret, apply, and operationalise policies and regulatory frameworks (e.g., HFEA Code of Practice, consent law) Strong analytical and problem-solving skills; ability to identify risks, analyse data, and recommend improvements Ability to manage workload independently, respond to rapidly changing priorities, and maintain accuracy under pressure High level of digital literacy, including advanced use of Microsoft Office, databases, tracking systems, and digital workflow tools Financial management and analysis skills Knowledge of HFEA storage regulations, donor legislation, or assisted reproduction governance Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Guy's and St Thomas' NHS Foundation Trust Address Guy's and St Thomas' NHS Foundation Trust
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Feb 06, 2026
Full time
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Director, Senior Investment Strategist - EMEA page is loaded Director, Senior Investment Strategist - EMEAlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03847# Business Unit:Investment Division# Job Description: Role Summary The Director, Senior Investment Strategist, EMEA is a senior leader within the Global Investment Strategy Team (IST) and a recognised expert in macroeconomics, multi-asset strategy and regional market dynamics. This individual independently conducts advanced research, develops practical tools for investing, and enhances the data, modelling and technology framework that underpins Russell Investments' Cycle, Value, and Sentiment (CVS) dynamic asset allocation process. They demonstrate seasoned, proven judgment, consistently strong performance and the ability to translate complex analytics into high-impact recommendations for both internal and external stakeholders.As a senior thought leader, the Director owns the firm's outlook for specific economies or asset classes, contributes significantly to global strategy formation, and mentors junior members of the team. The role is highly visible across the firm and the broader market ecosystem, representing Russell Investments' investment views to clients, consultants, and media The responsibilities of the individual in this position include: Regulatory & Business conduct Displaying exemplary conduct and living by our organisation's Code of Conduct. Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the business. Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance. Acting as an advisor to functional leadership.Strategic Leadership & Research Influence Independently leading investment research initiatives, producing practical insights, tools, and strategies that enhance the firm's dynamic asset allocation and investment decision-making. Helping drive the global research agenda by identifying emerging macroeconomic themes, valuation trends, and behavioral market dynamics that inform the CVS process. Maintaining, evolving and enhancing the firm's investment systems, models, and toolkits, advancing a more tech-enabled and data-driven research process.Ownership of Outlook & Investment Recommendations Owning and articulating the firm's investment outlook for key EMEA economies, asset classes, or cross-asset themes-ensuring perspectives are analytically rigorous, differentiated, and aligned with the global house view. Providing seasoned, independent judgment and well-substantiated recommendations to multi-asset, equity, and fixed income portfolio managers, influencing both strategic and dynamic portfolio positioning. Portfolio & Investment Partnering Serving as a senior advisor to portfolio managers, synthesising macro data, valuation signals, forecasts, and scenario analyses into actionable guidance. Driving clarity around risks, opportunities and inflection points across markets to support informed investment decision-making at scale. Thought Leadership & External Representation Acting as a recognised subject-matter expert and spokesperson on EMEA macro trends and multi-asset strategy, delivering clear, compelling commentary to internal audiences, institutional clients, financial advisors, and media. Producing high-quality publications-strategy notes, thought leadership pieces, white papers, and market outlooks-that elevate Russell Investments' brand and intellectual edge. Global Collaboration & Framework Stewardship Partnering with IST colleagues across regions to ensure alignment around a cohesive global investment outlook while representing EMEA-specific insights. Supporting the evolution and governance of the CVS framework, leading enhancements to data inputs, analytical approaches, modelling structures and technology integrations. People Leadership & Team Development Supporting mentoring and developing junior associates and analysts, providing guidance across research design, modeling practices, communication, and professional growth. Fostering a culture of analytical rigor, innovation and collaborative excellence within the global research community. The successful candidate will have extensive demonstrable skills and experiences including the following: CFA charterholder (or equivalent) preferred. Undergraduate degree in Economics, Finance, or related field; advanced degree (Master's, PhD, MBA) strongly preferred. Substantial experience in asset management, multi-asset strategy, macroeconomic research, central banking, or government macro policy. Demonstrated track record of consistent, strong performance and seasoned judgment in investment decision-making. Deep expertise in macroeconomics, econometric and financial modelling and cross-asset valuation frameworks. Demonstrated ability to independently conduct sophisticated research and translate findings into practical investment insights, tools, and processes. Experience developing or enhancing investment models, systems, or research toolkits is highly desirable. Strong communication and public-speaking skills. Proven ability to articulate complex market dynamics to senior stakeholders and external audiences. Subject matter expert level of industry knowledge and has an understanding of where Russell's products and services fit within the industry. Promotes and facilitates the work of a group as well as contributing as a productive member of the team. Knowledge of capital markets, portfolio management strategies, and statistical analysis. Familiarity with UK and European regulatory environment (both retail and institutional). Can assess supportive strategies and make insightful recommendations regarding system/process improvements.
Feb 04, 2026
Full time
Director, Senior Investment Strategist - EMEA page is loaded Director, Senior Investment Strategist - EMEAlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03847# Business Unit:Investment Division# Job Description: Role Summary The Director, Senior Investment Strategist, EMEA is a senior leader within the Global Investment Strategy Team (IST) and a recognised expert in macroeconomics, multi-asset strategy and regional market dynamics. This individual independently conducts advanced research, develops practical tools for investing, and enhances the data, modelling and technology framework that underpins Russell Investments' Cycle, Value, and Sentiment (CVS) dynamic asset allocation process. They demonstrate seasoned, proven judgment, consistently strong performance and the ability to translate complex analytics into high-impact recommendations for both internal and external stakeholders.As a senior thought leader, the Director owns the firm's outlook for specific economies or asset classes, contributes significantly to global strategy formation, and mentors junior members of the team. The role is highly visible across the firm and the broader market ecosystem, representing Russell Investments' investment views to clients, consultants, and media The responsibilities of the individual in this position include: Regulatory & Business conduct Displaying exemplary conduct and living by our organisation's Code of Conduct. Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the business. Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance. Acting as an advisor to functional leadership.Strategic Leadership & Research Influence Independently leading investment research initiatives, producing practical insights, tools, and strategies that enhance the firm's dynamic asset allocation and investment decision-making. Helping drive the global research agenda by identifying emerging macroeconomic themes, valuation trends, and behavioral market dynamics that inform the CVS process. Maintaining, evolving and enhancing the firm's investment systems, models, and toolkits, advancing a more tech-enabled and data-driven research process.Ownership of Outlook & Investment Recommendations Owning and articulating the firm's investment outlook for key EMEA economies, asset classes, or cross-asset themes-ensuring perspectives are analytically rigorous, differentiated, and aligned with the global house view. Providing seasoned, independent judgment and well-substantiated recommendations to multi-asset, equity, and fixed income portfolio managers, influencing both strategic and dynamic portfolio positioning. Portfolio & Investment Partnering Serving as a senior advisor to portfolio managers, synthesising macro data, valuation signals, forecasts, and scenario analyses into actionable guidance. Driving clarity around risks, opportunities and inflection points across markets to support informed investment decision-making at scale. Thought Leadership & External Representation Acting as a recognised subject-matter expert and spokesperson on EMEA macro trends and multi-asset strategy, delivering clear, compelling commentary to internal audiences, institutional clients, financial advisors, and media. Producing high-quality publications-strategy notes, thought leadership pieces, white papers, and market outlooks-that elevate Russell Investments' brand and intellectual edge. Global Collaboration & Framework Stewardship Partnering with IST colleagues across regions to ensure alignment around a cohesive global investment outlook while representing EMEA-specific insights. Supporting the evolution and governance of the CVS framework, leading enhancements to data inputs, analytical approaches, modelling structures and technology integrations. People Leadership & Team Development Supporting mentoring and developing junior associates and analysts, providing guidance across research design, modeling practices, communication, and professional growth. Fostering a culture of analytical rigor, innovation and collaborative excellence within the global research community. The successful candidate will have extensive demonstrable skills and experiences including the following: CFA charterholder (or equivalent) preferred. Undergraduate degree in Economics, Finance, or related field; advanced degree (Master's, PhD, MBA) strongly preferred. Substantial experience in asset management, multi-asset strategy, macroeconomic research, central banking, or government macro policy. Demonstrated track record of consistent, strong performance and seasoned judgment in investment decision-making. Deep expertise in macroeconomics, econometric and financial modelling and cross-asset valuation frameworks. Demonstrated ability to independently conduct sophisticated research and translate findings into practical investment insights, tools, and processes. Experience developing or enhancing investment models, systems, or research toolkits is highly desirable. Strong communication and public-speaking skills. Proven ability to articulate complex market dynamics to senior stakeholders and external audiences. Subject matter expert level of industry knowledge and has an understanding of where Russell's products and services fit within the industry. Promotes and facilitates the work of a group as well as contributing as a productive member of the team. Knowledge of capital markets, portfolio management strategies, and statistical analysis. Familiarity with UK and European regulatory environment (both retail and institutional). Can assess supportive strategies and make insightful recommendations regarding system/process improvements.
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Feb 03, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Principal Consultant - CRM & Next-Best-Action Decisioning The Role We're looking for a Principal Consultant specialising in CRM & Next-Best-Action Decisioning (NBA) to join our growing Customer Strategy & Engagement team. This is an exciting opportunity for somebody with 4+ years' consulting or relevant in house experience, who is eager to make an impact at the intersection of marketing, technology and customer experience. As part of our project teams, you will help leading organisations modernise how they plan, deliver and measure customer engagement, collaborating with clients to design future fit customer engagement strategies, martech roadmaps, and marketing ops models, that drive real business outcomes and deliver more personalised and effective customer experiences. This a role that offers variety, challenge and the chance to learn from senior experts, while shaping the future of customer centric marketing with some of the UK's most ambitious and well known brands. Key Responsibilities Shape and own enterprise-level customer engagement and NBA strategies that connect marketing, data, and technology to deliver business growth and customer value. Set the strategic direction for client maturity progression - architecting the roadmap from campaign based engagement to fully autonomous, real time decisioning ecosystems. Define the vision and guardrails for the use of AI, adaptive models, and contextual data - ensuring responsible, value driven application of advanced NBA capabilities. Oversee translation of business strategy into decisioning blueprints, prioritised use cases, and measurable success outcomes across multiple channels and lifecycle stages. Influence data and martech strategies to ensure readiness, integration, and scalability of NBA capability within the client's ecosystem. Establish enterprise measurement frameworks that quantify customer and commercial impact, embedding experimentation and continuous optimisation as business as usual. Govern experimentation and value measurement across programmes, ensuring rigour, comparability, and clear executive storytelling of performance and ROI. Articulate and simplify complex decisioning concepts for senior stakeholders, influencing investment and operating model decisions. Design and embed governance and operating models that enable sustainable NBA management, continuous learning, and cross functional alignment. Lead and mentor multi disciplinary teams, developing consultants and client practitioners to build enduring NBA capability. Develop and evolve Optima's intellectual property, accelerators, and methodologies that enhance market differentiation and delivery excellence in NBA decisioning. Act as a senior client partner, trusted advisor, and thought leader across accounts and industry forums, shaping the future direction of data driven engagement. Skills & Experience Essential 8+ years' experience delivering data driven marketing, CRM, or decisioning initiatives at a consultancy, agency or relevant industry role. Experience with technical configuration or integration of NBA/CRM platforms, including understanding of data pipelines, APIs, and workflow automation. Proven ability to shape and lead large scale decisioning transformation programmes from strategy to deployment. Demonstrated experience defining NBA operating models, governance, and measurement frameworks. Skilled at advising senior stakeholders on how to scale NBA and AI driven engagement. Leads teams of consultants and client personnel to design and implement NBA frameworks. Expertise in arbitration design, decision strategies, and business prioritisation. Shapes roadmaps and maturity progression - guiding clients from campaigns to always on NBA decisioning. Strong client relationship and delivery management experience across complex, multi stakeholder environments. Coaches and mentors teams to build client capability and adoption. Highly proficient in Microsoft PowerPoint and Excel. Desirable Deep expertise in decisioning platforms, e.g. Pega CDH, Adobe Experience Platform. Hands on experience architecting multi channel, real time engagement ecosystems. Thought leadership contributions, e.g. white papers, conference talks, capability development. Proven experience leading cross market or global deployments. Deep understanding of adaptive analytics, model governance, and responsible AI. Experience integrating NBA with CRM, DMP, CDP, and channel orchestration tools. Experience embedding test and learn frameworks and ROI measurement in decisioning programmes. Acts as practice or capability lead, defining standards and accelerators for reuse. Experience in regulated industries with complex governance needs, e.g. banking, insurance, telecoms. The Team You'll be part of Optima's Customer Strategy & Engagement service line; a dynamic group of strategists who help clients unlock customer value and deliver transformation and bring bold ideas and practical solutions to every engagement. You'll collaborate closely with colleagues across other services lines, including Growth, Delivery Office, Data Science and Data Engineering, contributing your marketing expertise to shape integrated, future ready solutions. Our team is based all over the UK, but every individual is aligned to one of our offices in either Edinburgh, London or Bristol. The Company Optima Partners brings together expertise in design, transformation, data, marketing and technology to help organisations grow and thrive. We are the go to challenger consultancy for AI driven transformation in the financial services, energy and telecoms industries, helping clients move from strategy to outcomes fast. Our clients include Lloyds Banking Group, Barclays, Virgin Money, Royal London, Aviva, Ovo Energy, The AA, and more. Our approach is hands on: we stay embedded through delivery, simplify complexity, and always focus on lasting results. We believe in forming deep partnerships with clients, so our work doesn't just advise but delivers impact in practice. For those joining us now, it's an especially exciting time - we're scaling fast and building the next chapter of our growth story. Ready to lead the next wave of marketing transformation? We'd love to hear from you.
Feb 02, 2026
Full time
Principal Consultant - CRM & Next-Best-Action Decisioning The Role We're looking for a Principal Consultant specialising in CRM & Next-Best-Action Decisioning (NBA) to join our growing Customer Strategy & Engagement team. This is an exciting opportunity for somebody with 4+ years' consulting or relevant in house experience, who is eager to make an impact at the intersection of marketing, technology and customer experience. As part of our project teams, you will help leading organisations modernise how they plan, deliver and measure customer engagement, collaborating with clients to design future fit customer engagement strategies, martech roadmaps, and marketing ops models, that drive real business outcomes and deliver more personalised and effective customer experiences. This a role that offers variety, challenge and the chance to learn from senior experts, while shaping the future of customer centric marketing with some of the UK's most ambitious and well known brands. Key Responsibilities Shape and own enterprise-level customer engagement and NBA strategies that connect marketing, data, and technology to deliver business growth and customer value. Set the strategic direction for client maturity progression - architecting the roadmap from campaign based engagement to fully autonomous, real time decisioning ecosystems. Define the vision and guardrails for the use of AI, adaptive models, and contextual data - ensuring responsible, value driven application of advanced NBA capabilities. Oversee translation of business strategy into decisioning blueprints, prioritised use cases, and measurable success outcomes across multiple channels and lifecycle stages. Influence data and martech strategies to ensure readiness, integration, and scalability of NBA capability within the client's ecosystem. Establish enterprise measurement frameworks that quantify customer and commercial impact, embedding experimentation and continuous optimisation as business as usual. Govern experimentation and value measurement across programmes, ensuring rigour, comparability, and clear executive storytelling of performance and ROI. Articulate and simplify complex decisioning concepts for senior stakeholders, influencing investment and operating model decisions. Design and embed governance and operating models that enable sustainable NBA management, continuous learning, and cross functional alignment. Lead and mentor multi disciplinary teams, developing consultants and client practitioners to build enduring NBA capability. Develop and evolve Optima's intellectual property, accelerators, and methodologies that enhance market differentiation and delivery excellence in NBA decisioning. Act as a senior client partner, trusted advisor, and thought leader across accounts and industry forums, shaping the future direction of data driven engagement. Skills & Experience Essential 8+ years' experience delivering data driven marketing, CRM, or decisioning initiatives at a consultancy, agency or relevant industry role. Experience with technical configuration or integration of NBA/CRM platforms, including understanding of data pipelines, APIs, and workflow automation. Proven ability to shape and lead large scale decisioning transformation programmes from strategy to deployment. Demonstrated experience defining NBA operating models, governance, and measurement frameworks. Skilled at advising senior stakeholders on how to scale NBA and AI driven engagement. Leads teams of consultants and client personnel to design and implement NBA frameworks. Expertise in arbitration design, decision strategies, and business prioritisation. Shapes roadmaps and maturity progression - guiding clients from campaigns to always on NBA decisioning. Strong client relationship and delivery management experience across complex, multi stakeholder environments. Coaches and mentors teams to build client capability and adoption. Highly proficient in Microsoft PowerPoint and Excel. Desirable Deep expertise in decisioning platforms, e.g. Pega CDH, Adobe Experience Platform. Hands on experience architecting multi channel, real time engagement ecosystems. Thought leadership contributions, e.g. white papers, conference talks, capability development. Proven experience leading cross market or global deployments. Deep understanding of adaptive analytics, model governance, and responsible AI. Experience integrating NBA with CRM, DMP, CDP, and channel orchestration tools. Experience embedding test and learn frameworks and ROI measurement in decisioning programmes. Acts as practice or capability lead, defining standards and accelerators for reuse. Experience in regulated industries with complex governance needs, e.g. banking, insurance, telecoms. The Team You'll be part of Optima's Customer Strategy & Engagement service line; a dynamic group of strategists who help clients unlock customer value and deliver transformation and bring bold ideas and practical solutions to every engagement. You'll collaborate closely with colleagues across other services lines, including Growth, Delivery Office, Data Science and Data Engineering, contributing your marketing expertise to shape integrated, future ready solutions. Our team is based all over the UK, but every individual is aligned to one of our offices in either Edinburgh, London or Bristol. The Company Optima Partners brings together expertise in design, transformation, data, marketing and technology to help organisations grow and thrive. We are the go to challenger consultancy for AI driven transformation in the financial services, energy and telecoms industries, helping clients move from strategy to outcomes fast. Our clients include Lloyds Banking Group, Barclays, Virgin Money, Royal London, Aviva, Ovo Energy, The AA, and more. Our approach is hands on: we stay embedded through delivery, simplify complexity, and always focus on lasting results. We believe in forming deep partnerships with clients, so our work doesn't just advise but delivers impact in practice. For those joining us now, it's an especially exciting time - we're scaling fast and building the next chapter of our growth story. Ready to lead the next wave of marketing transformation? We'd love to hear from you.
Job Title: Adobe Solution Architect - No Sponsorship Available - INSIDE IR35 Job Description We are seeking an experienced Adobe Solution Architect to lead the end-to-end design and delivery across Adobe Experience Platform (AEP), including Real-Time Customer Data Platform (RTCDP), Adobe Campaign v8 (migration from v7), Adobe Journey Optimizer (AJO), and Adobe Experience Manager Assets (AEM Assets). The role involves owning the solution architecture from discovery through to production, ensuring implementations are performant, secure, and scalable, aligning with enterprise standards to deliver measurable business outcomes. Responsibilities Own end-to-end solution architecture from discovery and non-functional requirements (NFRs) to high-level design (HLD), low-level design (LLD), reference patterns, and transition to build/run, ensuring successful delivery and adoption. Define integration and data flows across AEP/RTCDP, AJO, Campaign v8, AEM Assets, including identity resolution, consent, destinations, and downstream activation. Design AEP schemas (XDM), identities, datasets, sources/destinations, and RTCDP segmentation and governance. Establish real-time event ingestion, source connectors, and destination patterns. Define migration strategy for Adobe Campaign v7 to v8, including data model, workflows, deliveries, typologies, dependency mapping, and coexistence/cutover plans. Architect real-time, triggered, and scheduled journeys using AEP profiles, decisions, and offers. Design AEM Assets taxonomy, metadata strategy, and lifecycle workflows to support omnichannel content supply chain and activation. Embed data privacy, consent, and data residency controls, and define NFRs and observability metrics. Lead design reviews with Architecture Review Board and business/IT stakeholders; secure sign-offs and maintain design traceability. Provide architecture runway and coaching to engineering squads, supporting backlog refinement and release planning. Essential Skills - Please ensure your CV has these skills listed to be considered Hands-on architecture and delivery Experience across AEP/RTCDP, Adobe Campaign v8, and Adobe Journey Optimizer. Working knowledge of AEM Assets, metadata models, and workflow automation for omnichannel content. Strong data architecture skills with event streaming, APIs, SFTP/batch, and identity/consent models. Experience designing real-time activation, profile stitching, segment governance, and destination patterns. Proven end-to-end design and architecture ownership with successful go-lives at enterprise scale. Creation of HLD/LLD, sequence/data flow diagrams, and architecture decision records. Agile delivery Experience with multidisciplinary teams. Excellent communication skills, translating complex architecture into clear outcomes for both technical and non-technical audiences. Additional Skills & Qualifications Adobe certifications such as AEP Architect, RTCDP, Campaign, AJO, AEM Assets. Experience with Offer Decisioning/RTCDP B2B, Snowflake/Databricks, and paid media destination ecosystems. Prior work Experience in high scale B2C/B2B2C environments such as media, telco, retail, and financial services. Why Work Here? Join a dynamic and collaborative team focused on cutting-edge technologies and innovation. Enjoy opportunities for professional growth and development, as well as a supportive work environment that values work-life balance. Be part of a culture that encourages creativity and continuous learning. Work Environment You will work in a modern, technology-driven environment with access to the latest tools and platforms. The role involves collaboration with cross-functional teams across product, data, marketing operations, and engineering disciplines. Expect a flexible work schedule that supports a healthy work-life balance. Location 2 days a week on site at one of our client's UK hubs - With occasional travel across the UK (Travel costs to be covered) Location London, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Jan 30, 2026
Contractor
Job Title: Adobe Solution Architect - No Sponsorship Available - INSIDE IR35 Job Description We are seeking an experienced Adobe Solution Architect to lead the end-to-end design and delivery across Adobe Experience Platform (AEP), including Real-Time Customer Data Platform (RTCDP), Adobe Campaign v8 (migration from v7), Adobe Journey Optimizer (AJO), and Adobe Experience Manager Assets (AEM Assets). The role involves owning the solution architecture from discovery through to production, ensuring implementations are performant, secure, and scalable, aligning with enterprise standards to deliver measurable business outcomes. Responsibilities Own end-to-end solution architecture from discovery and non-functional requirements (NFRs) to high-level design (HLD), low-level design (LLD), reference patterns, and transition to build/run, ensuring successful delivery and adoption. Define integration and data flows across AEP/RTCDP, AJO, Campaign v8, AEM Assets, including identity resolution, consent, destinations, and downstream activation. Design AEP schemas (XDM), identities, datasets, sources/destinations, and RTCDP segmentation and governance. Establish real-time event ingestion, source connectors, and destination patterns. Define migration strategy for Adobe Campaign v7 to v8, including data model, workflows, deliveries, typologies, dependency mapping, and coexistence/cutover plans. Architect real-time, triggered, and scheduled journeys using AEP profiles, decisions, and offers. Design AEM Assets taxonomy, metadata strategy, and lifecycle workflows to support omnichannel content supply chain and activation. Embed data privacy, consent, and data residency controls, and define NFRs and observability metrics. Lead design reviews with Architecture Review Board and business/IT stakeholders; secure sign-offs and maintain design traceability. Provide architecture runway and coaching to engineering squads, supporting backlog refinement and release planning. Essential Skills - Please ensure your CV has these skills listed to be considered Hands-on architecture and delivery Experience across AEP/RTCDP, Adobe Campaign v8, and Adobe Journey Optimizer. Working knowledge of AEM Assets, metadata models, and workflow automation for omnichannel content. Strong data architecture skills with event streaming, APIs, SFTP/batch, and identity/consent models. Experience designing real-time activation, profile stitching, segment governance, and destination patterns. Proven end-to-end design and architecture ownership with successful go-lives at enterprise scale. Creation of HLD/LLD, sequence/data flow diagrams, and architecture decision records. Agile delivery Experience with multidisciplinary teams. Excellent communication skills, translating complex architecture into clear outcomes for both technical and non-technical audiences. Additional Skills & Qualifications Adobe certifications such as AEP Architect, RTCDP, Campaign, AJO, AEM Assets. Experience with Offer Decisioning/RTCDP B2B, Snowflake/Databricks, and paid media destination ecosystems. Prior work Experience in high scale B2C/B2B2C environments such as media, telco, retail, and financial services. Why Work Here? Join a dynamic and collaborative team focused on cutting-edge technologies and innovation. Enjoy opportunities for professional growth and development, as well as a supportive work environment that values work-life balance. Be part of a culture that encourages creativity and continuous learning. Work Environment You will work in a modern, technology-driven environment with access to the latest tools and platforms. The role involves collaboration with cross-functional teams across product, data, marketing operations, and engineering disciplines. Expect a flexible work schedule that supports a healthy work-life balance. Location 2 days a week on site at one of our client's UK hubs - With occasional travel across the UK (Travel costs to be covered) Location London, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. 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