Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Mar 12, 2026
Full time
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Customer Service Advisor Our Tamworth based client is looking for a Customer Service Advisor to join their team. This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers. As a Customer Service Advisor, you will need to have/be: Its essential you have previous customer service experience Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time Be able to deal with difficult customers always remaining calm and professional Have the initiative to find a resolution to any problems that may arise Work equally well in a team as well as being able manage their own workload and effectively manage their own time Be accurate and efficient at all times Have basic knowledge of Word, outlook, Excel and ERP systems would be beneficial Details: Salary : 26, 000 - 28, 000 Working Hours : Full time, Monday - Friday Location : Tamworth (on site) Duration : Permanent Role of Customer Service Advisor: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering reception switchboard overflow for the head office Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers) Taking phone calls from end users Processing internet and email orders Filling all paperwork on to the in-house archive system Processing product sample requests Preparing quotes Monitor customer back orders, forward orders and call off orders Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date Providing information on part numbers etc. and some basic technical details Maintain good product knowledge (training will be provided) Setting up customers for online ordering Administration support for Area Sales Managers Dealing with the carriers, chasing deliveries, obtaining POD's, Key account outbound courtesy calls Updating excel spreadsheet key account data for management reports Logging and processing warehouse discrepancies Benefits of working as a Customer Service Advisor: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Mar 11, 2026
Full time
Customer Service Advisor Our Tamworth based client is looking for a Customer Service Advisor to join their team. This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers. As a Customer Service Advisor, you will need to have/be: Its essential you have previous customer service experience Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time Be able to deal with difficult customers always remaining calm and professional Have the initiative to find a resolution to any problems that may arise Work equally well in a team as well as being able manage their own workload and effectively manage their own time Be accurate and efficient at all times Have basic knowledge of Word, outlook, Excel and ERP systems would be beneficial Details: Salary : 26, 000 - 28, 000 Working Hours : Full time, Monday - Friday Location : Tamworth (on site) Duration : Permanent Role of Customer Service Advisor: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering reception switchboard overflow for the head office Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers) Taking phone calls from end users Processing internet and email orders Filling all paperwork on to the in-house archive system Processing product sample requests Preparing quotes Monitor customer back orders, forward orders and call off orders Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date Providing information on part numbers etc. and some basic technical details Maintain good product knowledge (training will be provided) Setting up customers for online ordering Administration support for Area Sales Managers Dealing with the carriers, chasing deliveries, obtaining POD's, Key account outbound courtesy calls Updating excel spreadsheet key account data for management reports Logging and processing warehouse discrepancies Benefits of working as a Customer Service Advisor: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Colliers International Deutschland Holding GmbH
Leeds, Yorkshire
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description The Customer Experience (CX) Manager is responsible for developing and implementing a customer experience strategy that enhances engagement and delivers the highest levels of satisfaction for clients, customers, guests, and service partners. The role focuses on evaluating every customer touchpoint to create seamless, memorable experiences across the property. As a key ambassador for the Beyond: Front of House brand, the CX Manager leads by example, setting service standards and acting as a role model for onsite teams. The role ensures best practices are consistently maintained while driving initiatives that elevate the overall customer journey and strengthen stakeholder relationships. Deliver high-quality front-of-house service, ensuring exceptional customer experience standards. Lead by example, fostering teamwork and collaboration across onsite teams. Welcome and assist clients, customers, guests, and stakeholders, building strong professional relationships. Manage customer enquiries and complaints, ensuring prompt resolution and follow-up. Implement and support Customer Experience (CX) initiatives to drive satisfaction and loyalty. Maintain immaculate presentation of front-of-house areas and oversee daily lobby hosting. Monitor customer journeys, gather feedback, and implement service improvement actions. Ensure compliance with Beyond: Front of House procedures, policies, and dress standards. Maintain accurate data, reports, and training records. Coordinate community, occupier engagement, and social media initiatives. Report property issues, support facilities management, and conduct quality assurance checks. Process invoices, monitor expenditure, and assist with financial reconciliation. Act as occupier liaison, support viewings, and assist with emergency planning and fire management. Qualifications Strong leadership and ability to lead by example. Excellent communication and stakeholder relationship management. Customer focused mindset with a passion for delivering exceptional experiences. Strong organisation, attention to detail, and ability to manage multiple priorities. Collaborative, proactive, and adaptable approach to teamwork and service improvement. Customer experience strategy and customer journey analysis. Front-of-house operations and a high-level of customer service delivery. Data management, reporting, and feedback analysis. Social media and community engagement coordination. Facilities coordination, compliance, and risk awareness. Financial administration including invoice processing and expenditure monitoring. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. We also value diverse experience and neurodiversity. Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily. In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
Mar 11, 2026
Full time
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description The Customer Experience (CX) Manager is responsible for developing and implementing a customer experience strategy that enhances engagement and delivers the highest levels of satisfaction for clients, customers, guests, and service partners. The role focuses on evaluating every customer touchpoint to create seamless, memorable experiences across the property. As a key ambassador for the Beyond: Front of House brand, the CX Manager leads by example, setting service standards and acting as a role model for onsite teams. The role ensures best practices are consistently maintained while driving initiatives that elevate the overall customer journey and strengthen stakeholder relationships. Deliver high-quality front-of-house service, ensuring exceptional customer experience standards. Lead by example, fostering teamwork and collaboration across onsite teams. Welcome and assist clients, customers, guests, and stakeholders, building strong professional relationships. Manage customer enquiries and complaints, ensuring prompt resolution and follow-up. Implement and support Customer Experience (CX) initiatives to drive satisfaction and loyalty. Maintain immaculate presentation of front-of-house areas and oversee daily lobby hosting. Monitor customer journeys, gather feedback, and implement service improvement actions. Ensure compliance with Beyond: Front of House procedures, policies, and dress standards. Maintain accurate data, reports, and training records. Coordinate community, occupier engagement, and social media initiatives. Report property issues, support facilities management, and conduct quality assurance checks. Process invoices, monitor expenditure, and assist with financial reconciliation. Act as occupier liaison, support viewings, and assist with emergency planning and fire management. Qualifications Strong leadership and ability to lead by example. Excellent communication and stakeholder relationship management. Customer focused mindset with a passion for delivering exceptional experiences. Strong organisation, attention to detail, and ability to manage multiple priorities. Collaborative, proactive, and adaptable approach to teamwork and service improvement. Customer experience strategy and customer journey analysis. Front-of-house operations and a high-level of customer service delivery. Data management, reporting, and feedback analysis. Social media and community engagement coordination. Facilities coordination, compliance, and risk awareness. Financial administration including invoice processing and expenditure monitoring. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex, or sexual orientation. We also value diverse experience and neurodiversity. Any CVs, Candidate details or Introductions sent directly to Colliers employees without a prior written mandate from the Colliers UK Talent Acquisition or HR Team shall be deemed unsolicited and provided voluntarily. In such cases, Colliers shall have no obligation to pay any introduction, recruitment or placement fee, and may engage or hire the Candidate without liability to the Agency.
We are seeking an experienced and commercially motivated Senior Marketing Manager to own the strategy, development and execution of marketing campaigns across our Leisure portfolio. About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Head of Marketing Based: Battersea Park Salary: £40-£45k dependant on experience Contract: Permanent, Full Time Work Arrangement: 40 hours per week, On-site Role Overview: Reporting to the Head of Marketing and working closely with the Head of Leisure, you will take ownership of promoting Enable s Leisure sites and facilities, driving both revenue growth and brand recognition. This includes leading strategic campaigns across gym memberships (direct debits), Tennis and Padel bookings, and other leisure products at our key sites: • Battersea Park Millennium Arena • Barn Elms Sports Centre • Tooting Bec Athletics Track and Gym • Barn Elms Boathouse You will monitor and report on sales performance, using data and insight to inform strategic decision-making and continually optimize results. Alongside delivering high-performing campaigns, you will support and develop junior marketing team members. There may also be opportunities to contribute to other diverse service areas, including Putney School of Art and Design and Battersea Park Venues. This is an excellent opportunity for a proactive, commercially minded marketer with a strong focus on performance and data, balanced with creativity and a willingness to experiment. The role requires excellent interpersonal and presentation skills, with the confidence to report to senior stakeholders and run regular campaign update meetings. The position plays a pivotal role in the continued growth of Leisure Services. You will have genuine creative freedom to drive change, shape campaign direction, and play an active role in brand development, updates and refreshes evolving the visual identity, tone and positioning of Enable s Leisure sites. Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. Main Duties/Responsibilities: •Develop and deliver a multi-channel marketing strategy to drive brand growth, memberships, bookings and retention. •Lead end-to-end campaign planning and execution across all channels. •Set clear, measurable goals and optimise performance through data-driven insight. •Provide weekly sales and marketing updates to Senior Leadership. •Produce regular campaign reporting, identifying trends and actionable learnings. •Re-develop and strengthen the Enable Leisure brand across all customer touchpoints. •Oversee content across social, email, website and on-site communications. •Take ownership of creative development, collaborating with designers and external suppliers. •Write clear campaign plans and briefs to align stakeholders and delivery teams. •Develop strategic partnerships and local sponsorship opportunities. •Build strong relationships with internal and external stakeholders. •Present campaign performance and chair regular update meetings. • People manage and develop junior marketing team members. •Oversee campaign coordinators, balancing strategy with day-to-day delivery. •Manage budgets, timelines and forecasting processes. •Support wider marketing and organisational objectives. •Provide event support as required, including occasional weekend work. •Undertake additional duties as directed. Skills and Experience: B2C marketing experience ideally within the Leisure and/or Health industry. Highly organised, with the ability to manage multiple projects simultaneously. Experience delivering high-pressure events and product launch campaigns. Strong commercial and analytical mindset. Skilled presenter with excellent written and verbal communication skills. Proven team leadership and stakeholder management experience. Calm under pressure, deadline-focused and detail-oriented. This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Mar 11, 2026
Full time
We are seeking an experienced and commercially motivated Senior Marketing Manager to own the strategy, development and execution of marketing campaigns across our Leisure portfolio. About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Head of Marketing Based: Battersea Park Salary: £40-£45k dependant on experience Contract: Permanent, Full Time Work Arrangement: 40 hours per week, On-site Role Overview: Reporting to the Head of Marketing and working closely with the Head of Leisure, you will take ownership of promoting Enable s Leisure sites and facilities, driving both revenue growth and brand recognition. This includes leading strategic campaigns across gym memberships (direct debits), Tennis and Padel bookings, and other leisure products at our key sites: • Battersea Park Millennium Arena • Barn Elms Sports Centre • Tooting Bec Athletics Track and Gym • Barn Elms Boathouse You will monitor and report on sales performance, using data and insight to inform strategic decision-making and continually optimize results. Alongside delivering high-performing campaigns, you will support and develop junior marketing team members. There may also be opportunities to contribute to other diverse service areas, including Putney School of Art and Design and Battersea Park Venues. This is an excellent opportunity for a proactive, commercially minded marketer with a strong focus on performance and data, balanced with creativity and a willingness to experiment. The role requires excellent interpersonal and presentation skills, with the confidence to report to senior stakeholders and run regular campaign update meetings. The position plays a pivotal role in the continued growth of Leisure Services. You will have genuine creative freedom to drive change, shape campaign direction, and play an active role in brand development, updates and refreshes evolving the visual identity, tone and positioning of Enable s Leisure sites. Central Services ensures the company operates smoothly and assists in working towards Enables strategic direction. Supporting the various services that make up Enable, Central Services consists of small and high output teams including Human Resources, Marcomms, Operations and Finance. Together, these teams make up the foundation of our business, driving our mission and fostering growth and development. Main Duties/Responsibilities: •Develop and deliver a multi-channel marketing strategy to drive brand growth, memberships, bookings and retention. •Lead end-to-end campaign planning and execution across all channels. •Set clear, measurable goals and optimise performance through data-driven insight. •Provide weekly sales and marketing updates to Senior Leadership. •Produce regular campaign reporting, identifying trends and actionable learnings. •Re-develop and strengthen the Enable Leisure brand across all customer touchpoints. •Oversee content across social, email, website and on-site communications. •Take ownership of creative development, collaborating with designers and external suppliers. •Write clear campaign plans and briefs to align stakeholders and delivery teams. •Develop strategic partnerships and local sponsorship opportunities. •Build strong relationships with internal and external stakeholders. •Present campaign performance and chair regular update meetings. • People manage and develop junior marketing team members. •Oversee campaign coordinators, balancing strategy with day-to-day delivery. •Manage budgets, timelines and forecasting processes. •Support wider marketing and organisational objectives. •Provide event support as required, including occasional weekend work. •Undertake additional duties as directed. Skills and Experience: B2C marketing experience ideally within the Leisure and/or Health industry. Highly organised, with the ability to manage multiple projects simultaneously. Experience delivering high-pressure events and product launch campaigns. Strong commercial and analytical mindset. Skilled presenter with excellent written and verbal communication skills. Proven team leadership and stakeholder management experience. Calm under pressure, deadline-focused and detail-oriented. This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Job Title Scaled Customer Success Manager, EMEA Salary £100k-£115k OTE + Equity Company Description Airtable - Leading no-code enterprise app platform Job Description Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code. Location London, UK Why this role is remarkable Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents. Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility. Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities. What you will do Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches. Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation. Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities. The ideal candidate Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models. Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients. Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
Mar 11, 2026
Full time
Job Title Scaled Customer Success Manager, EMEA Salary £100k-£115k OTE + Equity Company Description Airtable - Leading no-code enterprise app platform Job Description Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code. Location London, UK Why this role is remarkable Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents. Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility. Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities. What you will do Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches. Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation. Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities. The ideal candidate Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models. Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients. Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our UKI and EU Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. If you are a strategic leader who thrives on building "best-in class" operations and is passionate about driving commercial success for independent businesses, this is the role for you. We're looking for a Head of New Partner Experience - UKI & EU based in our Manchester hub. Reporting to the SMB Commercial Director, you will lead a large scale team of managers and agents across four EU markets, overseeing the full lifecycle of our partners from the moment they join the platform. What You'll Be Doing You will balance high level strategic planning with a hands on approach to leadership, ensuring our partners are set up for long term success. Partner Obsession: Act as the champion for newly acquired partners. You will build and refine a contact centre model that prioritises impactful conversations, ensuring merchants understand how to fully leverage the Deliveroo platform. Commercial Strategy: Implement "sales through service" models. Your team will drive commercial outcomes-such as upsells and improved operational efficiency-that benefit both our partners and Deliveroo's bottom line. Defining the Future: Design and deploy a scalable servicing model. You will find the perfect equilibrium between high tech self serve tools and high impact human interactions. Leadership at Scale: Manage a multi layered team in Manchester, fostering a high performance and inclusive culture that handles everything from reactive support to proactive growth campaigns. Cross Functional Collaboration: Partner with global Tech and Ops teams to build the internal tools and contact strategies required to "move the needle" for our partners. Experimentation: Champion a "test and learn" culture, using data to evolve support strategies and prevent churn within the SMB base. What You'll Need to Thrive We are looking for a leader who can drive systemic change while maintaining high levels of employee engagement: Experience: 4+ years in a call centre or similar high volume environment with a focus on customer/partner experience. Experience in the restaurant or grocery sectors is highly desired. Leadership Mastery: The ability to manage a P&L and deliver results through scalable solutions without compromising team culture. Stakeholder Diplomacy: Strong negotiation skills and the resilience to challenge senior leadership to unlock resources for your team. Operational Rigor: Skilled in project management and task prioritisation within a fast moving daily operation. Communication: Exceptional ability to engage diverse audiences across different channels and international markets. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive High Impact Change: Own the strategy for thousands of independent partners across the UK, Ireland, and Europe. Entrepreneurial Pace: Work in a high growth startup environment where your ideas can be implemented at scale. Strategic Ownership: Lead the evolution of how Deliveroo supports its most diverse and vibrant partner segment. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our global workforce identify as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our UKI and EU Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. If you are a strategic leader who thrives on building "best-in class" operations and is passionate about driving commercial success for independent businesses, this is the role for you. We're looking for a Head of New Partner Experience - UKI & EU based in our Manchester hub. Reporting to the SMB Commercial Director, you will lead a large scale team of managers and agents across four EU markets, overseeing the full lifecycle of our partners from the moment they join the platform. What You'll Be Doing You will balance high level strategic planning with a hands on approach to leadership, ensuring our partners are set up for long term success. Partner Obsession: Act as the champion for newly acquired partners. You will build and refine a contact centre model that prioritises impactful conversations, ensuring merchants understand how to fully leverage the Deliveroo platform. Commercial Strategy: Implement "sales through service" models. Your team will drive commercial outcomes-such as upsells and improved operational efficiency-that benefit both our partners and Deliveroo's bottom line. Defining the Future: Design and deploy a scalable servicing model. You will find the perfect equilibrium between high tech self serve tools and high impact human interactions. Leadership at Scale: Manage a multi layered team in Manchester, fostering a high performance and inclusive culture that handles everything from reactive support to proactive growth campaigns. Cross Functional Collaboration: Partner with global Tech and Ops teams to build the internal tools and contact strategies required to "move the needle" for our partners. Experimentation: Champion a "test and learn" culture, using data to evolve support strategies and prevent churn within the SMB base. What You'll Need to Thrive We are looking for a leader who can drive systemic change while maintaining high levels of employee engagement: Experience: 4+ years in a call centre or similar high volume environment with a focus on customer/partner experience. Experience in the restaurant or grocery sectors is highly desired. Leadership Mastery: The ability to manage a P&L and deliver results through scalable solutions without compromising team culture. Stakeholder Diplomacy: Strong negotiation skills and the resilience to challenge senior leadership to unlock resources for your team. Operational Rigor: Skilled in project management and task prioritisation within a fast moving daily operation. Communication: Exceptional ability to engage diverse audiences across different channels and international markets. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive High Impact Change: Own the strategy for thousands of independent partners across the UK, Ireland, and Europe. Entrepreneurial Pace: Work in a high growth startup environment where your ideas can be implemented at scale. Strategic Ownership: Lead the evolution of how Deliveroo supports its most diverse and vibrant partner segment. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our global workforce identify as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Virtus Data Centres Ltd
City Of Westminster, London
About VIRTUS VIRTUS Data Centres is a trusted provider of critical digital infrastructure across the UK and Europe. With a strong UK foundation and a rapidly expanding European presence, we design, build, own, and operate resilient, secure, and energy efficient data centres for some of the world's leading organisations. Established in the UK, VIRTUS has built a market leading portfolio across London's key availability zones and continues to invest significantly in the domestic market. Building on this success, we expanded into continental Europe in 2023, launching our first campuses in Berlin and accelerating growth across strategic European locations through 2026 and beyond. Our ambition is to play a key role in enabling the next generation of digital infrastructure, delivering sustainable and innovative solutions while living our core values of Care, Helpful, Pride, Reliability, and Dedication. Job Summary Lead the Tax function for the VIRTUS Group, ensuring the function is strategically focused and operationally robust to support the Group's growth and move towards digital transformation. Own the design and implementation and enforcement of internal processes and controls across the function. This should include development and implementation of appropriate SOPs to support scalable, repeatable processes across the Group's expanding footprint. Duties and Responsibilities Tax Function Tax Strategy & Advisory Development and implementation of a comprehensive tax strategy for VIRTUS which address both tax opportunity and risk including specifics around BEPS and international developments, long term IPO/SOX readiness, use of technology, tax processes and controls, and engagement with various tax authorities. In relation to the Group's continued expansion plans: Lead on the continued development of a suitable holding structures from both a tax and funding perspective. Lead on the tax structuring for specific target acquisitions and broader transaction execution. Determine if appropriate to engage external advisers, setting and managing the associated budgets, and ensuring tracking and successful delivery on specific tasks and projects. Strategically monitor the impact of losses, capital allowances and tax deductibility of interest on the timeline for moving into a corporation tax paying position. Demonstrate broader awareness beyond pure taxation matters to ensure commercial and financial implications are considered in all projects, commercial and investment decisions. Including working with the wider business (legal, sales, business development) to provide tax input on commercial contracts. Monitor all UK & EMEA tax announcements and new legislation, to assess impact and keep all stakeholders updated. Tax Reporting & Compliance Establish and maintain a robust tax control framework, including documentation of key processes and controls aligned with HMRC's Senior Accounting Officer (SAO) requirements. Serve as the subject matter expert and provide comprehensive guidance on all taxation matters within the Group, including corporation tax, employment taxes, VAT, withholding taxes, property taxes including business rates, share reporting, international and cross border matters. Manage relationships with tax authorities and external advisors. Oversee tax compliance and reporting across jurisdictions, ensuring accuracy in financial systems and alignment with local regulations. Work closely with the wider finance team (specifically FR&C and FP&A) to ensure the development of accurate tax accounting processes, including tax provision work, reporting, budgeting and forecasting particularly as the Group moves towards a tax paying position. Ownership of all tax risk management (under the SAO regime and broader re UTPs and CCO), control frameworks and the associated internal and external tax reporting as well as influencing the behaviours across the wider business. Staff Responsibilities Lead, develop and grow a team of tax specialists. Foster a high performance culture aligned with Group values. Identify and communicate strengths in team members and ensure their development plans are implemented. Any other reasonable requests made by your line manager. Qualifications: Essential: Bachelor's degree in accountancy or its equivalent. ACA/CTA qualified or equivalent. Experience: Essential: 10 years + of solid and demonstratable relevant tax experience. Desirable: Experience in a Big 4/10 accounting firm and/or a multinational corporation. Accounting software experience. Skills: Essential: Proficient in MS Office. Highly organised. Possess excellent communication and interpersonal skills. Self motivated with great attention to detail and demonstrates strong ownership of tasks. In line with VIRTUS' Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process. VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. We reserve the right to close this post for applications should sufficient applications be received. Search Firm Representatives Please Read Carefully VIRTUS Data Centres does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms to any VIRTUS employee without an active, written search agreement for a specified role will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement. Existing agency partnerships must adhere to position specific terms outlined in their agreements. Please refrain from calling or emailing regarding this matter.
Mar 11, 2026
Full time
About VIRTUS VIRTUS Data Centres is a trusted provider of critical digital infrastructure across the UK and Europe. With a strong UK foundation and a rapidly expanding European presence, we design, build, own, and operate resilient, secure, and energy efficient data centres for some of the world's leading organisations. Established in the UK, VIRTUS has built a market leading portfolio across London's key availability zones and continues to invest significantly in the domestic market. Building on this success, we expanded into continental Europe in 2023, launching our first campuses in Berlin and accelerating growth across strategic European locations through 2026 and beyond. Our ambition is to play a key role in enabling the next generation of digital infrastructure, delivering sustainable and innovative solutions while living our core values of Care, Helpful, Pride, Reliability, and Dedication. Job Summary Lead the Tax function for the VIRTUS Group, ensuring the function is strategically focused and operationally robust to support the Group's growth and move towards digital transformation. Own the design and implementation and enforcement of internal processes and controls across the function. This should include development and implementation of appropriate SOPs to support scalable, repeatable processes across the Group's expanding footprint. Duties and Responsibilities Tax Function Tax Strategy & Advisory Development and implementation of a comprehensive tax strategy for VIRTUS which address both tax opportunity and risk including specifics around BEPS and international developments, long term IPO/SOX readiness, use of technology, tax processes and controls, and engagement with various tax authorities. In relation to the Group's continued expansion plans: Lead on the continued development of a suitable holding structures from both a tax and funding perspective. Lead on the tax structuring for specific target acquisitions and broader transaction execution. Determine if appropriate to engage external advisers, setting and managing the associated budgets, and ensuring tracking and successful delivery on specific tasks and projects. Strategically monitor the impact of losses, capital allowances and tax deductibility of interest on the timeline for moving into a corporation tax paying position. Demonstrate broader awareness beyond pure taxation matters to ensure commercial and financial implications are considered in all projects, commercial and investment decisions. Including working with the wider business (legal, sales, business development) to provide tax input on commercial contracts. Monitor all UK & EMEA tax announcements and new legislation, to assess impact and keep all stakeholders updated. Tax Reporting & Compliance Establish and maintain a robust tax control framework, including documentation of key processes and controls aligned with HMRC's Senior Accounting Officer (SAO) requirements. Serve as the subject matter expert and provide comprehensive guidance on all taxation matters within the Group, including corporation tax, employment taxes, VAT, withholding taxes, property taxes including business rates, share reporting, international and cross border matters. Manage relationships with tax authorities and external advisors. Oversee tax compliance and reporting across jurisdictions, ensuring accuracy in financial systems and alignment with local regulations. Work closely with the wider finance team (specifically FR&C and FP&A) to ensure the development of accurate tax accounting processes, including tax provision work, reporting, budgeting and forecasting particularly as the Group moves towards a tax paying position. Ownership of all tax risk management (under the SAO regime and broader re UTPs and CCO), control frameworks and the associated internal and external tax reporting as well as influencing the behaviours across the wider business. Staff Responsibilities Lead, develop and grow a team of tax specialists. Foster a high performance culture aligned with Group values. Identify and communicate strengths in team members and ensure their development plans are implemented. Any other reasonable requests made by your line manager. Qualifications: Essential: Bachelor's degree in accountancy or its equivalent. ACA/CTA qualified or equivalent. Experience: Essential: 10 years + of solid and demonstratable relevant tax experience. Desirable: Experience in a Big 4/10 accounting firm and/or a multinational corporation. Accounting software experience. Skills: Essential: Proficient in MS Office. Highly organised. Possess excellent communication and interpersonal skills. Self motivated with great attention to detail and demonstrates strong ownership of tasks. In line with VIRTUS' Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process. VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. We reserve the right to close this post for applications should sufficient applications be received. Search Firm Representatives Please Read Carefully VIRTUS Data Centres does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms to any VIRTUS employee without an active, written search agreement for a specified role will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement. Existing agency partnerships must adhere to position specific terms outlined in their agreements. Please refrain from calling or emailing regarding this matter.
Job title: Customer Service Manager Location: Aldershot Hours: Monday - Thursday 8.30am - 17.30pm and Friday 8.30am - 17.00pm Salary: 40k Perks: Career progression with a growing company, retail discount vouchers, training enhancement Our client Our client is a well-established and growing business in Aldershot, known for delivering high-quality service to both corporate and private clients. With a strong reputation in their sector and a collaborative team culture, they are now seeking a proactive and experienced Customer Service Manager to oversee and develop their customer service team of 23. This is a fantastic opportunity for someone who thrives in a busy, client-driven environment and enjoys motivating people, streamlining processes, and leading with confidence. The role As Customer Service Manager, you will take full responsibility for managing a team of 23 customer service professionals. You'll be the key driver of team performance, service delivery, and customer satisfaction-playing a pivotal role in shaping the customer journey from start to finish. This is a hands-on leadership role ideal for someone who brings energy, structure, and a solutions-focused mindset to their team. Key responsibilities Lead, mentor, and supervise a team of 23 customer service advisors, ensuring performance targets and service standards are consistently met Foster a supportive and collaborative team culture, encouraging continuous development and accountability Handle escalated and complex customer queries, ensuring timely and professional resolution Analyse team performance metrics, produce reports, and implement service improvements based on data and customer feedback Oversee resource planning, rota management, and daily workload distribution across the team Conduct regular 1:1s, training sessions, and performance reviews to drive growth and retention Collaborate cross-functionally with departments such as operations, sales, and finance to streamline workflows and resolve customer issues Champion the customer experience internally, acting as the voice of the customer and driving process improvements accordingly Assist with recruitment, onboarding, and induction of new team members Key requirements Product or FMCG industry experience Team management or supervisory experience Excellent communication skills. High level of organisational ability. Adaptable in a fast moving, pressured and changing environment. What's on offer? Competitive salary of 40,000 Early Friday finish The chance to lead a sizeable, motivated team in a business that values people and performance Free on-site parking A collaborative and down-to-earth working environment Opportunities for career development in line with company growth A leadership role where your input and management style will make a real difference
Mar 11, 2026
Full time
Job title: Customer Service Manager Location: Aldershot Hours: Monday - Thursday 8.30am - 17.30pm and Friday 8.30am - 17.00pm Salary: 40k Perks: Career progression with a growing company, retail discount vouchers, training enhancement Our client Our client is a well-established and growing business in Aldershot, known for delivering high-quality service to both corporate and private clients. With a strong reputation in their sector and a collaborative team culture, they are now seeking a proactive and experienced Customer Service Manager to oversee and develop their customer service team of 23. This is a fantastic opportunity for someone who thrives in a busy, client-driven environment and enjoys motivating people, streamlining processes, and leading with confidence. The role As Customer Service Manager, you will take full responsibility for managing a team of 23 customer service professionals. You'll be the key driver of team performance, service delivery, and customer satisfaction-playing a pivotal role in shaping the customer journey from start to finish. This is a hands-on leadership role ideal for someone who brings energy, structure, and a solutions-focused mindset to their team. Key responsibilities Lead, mentor, and supervise a team of 23 customer service advisors, ensuring performance targets and service standards are consistently met Foster a supportive and collaborative team culture, encouraging continuous development and accountability Handle escalated and complex customer queries, ensuring timely and professional resolution Analyse team performance metrics, produce reports, and implement service improvements based on data and customer feedback Oversee resource planning, rota management, and daily workload distribution across the team Conduct regular 1:1s, training sessions, and performance reviews to drive growth and retention Collaborate cross-functionally with departments such as operations, sales, and finance to streamline workflows and resolve customer issues Champion the customer experience internally, acting as the voice of the customer and driving process improvements accordingly Assist with recruitment, onboarding, and induction of new team members Key requirements Product or FMCG industry experience Team management or supervisory experience Excellent communication skills. High level of organisational ability. Adaptable in a fast moving, pressured and changing environment. What's on offer? Competitive salary of 40,000 Early Friday finish The chance to lead a sizeable, motivated team in a business that values people and performance Free on-site parking A collaborative and down-to-earth working environment Opportunities for career development in line with company growth A leadership role where your input and management style will make a real difference
Digital Content Sales Manager £60,000 - £68,000 Base + Uncapped Bonus Hybrid London Leading media business seeks highly talented Digital Content Sales Manager to join their high-growth sales team. Our client empowers decision-makers in digital infrastructure through actionable intelligence, proprietary data, and exclusive industry insight. Their platform is the go-to source for M&A, financing, and investment intelligence across the datacentres, fibre, telecoms, towers and cloud subsectors. The Role: We are seeking a talented and ambitious Sponsorship Digital Sales specialist with a proven ability to sell sponsorship of high value to senior executives in the digital infrastructure M&A, finance and investment space. This is a fantastic opportunity to join a high growth B2B data, intelligence and events business in a red-hot sector and play a major role in its next stage of growth. Target-driven, proactive and consultative, you must be able to utilise a highly-informed sales style to match client needs for lead generation, branding and/or thought leadership with our suite of digital content products. Required Experience & Skills: Digital Content Sales Manager Minimum of 5 years' experience selling sponsorship of B2B digital content (reports and other packaged research, webinars, podcasts) to senior executives. Proven track record of hitting sales targets and delivering new business for digital content product lines. Strong commercial and strategic acumen, with the ability to effectively navigate decision-making units and negotiate high-value deals Experience of selling into global finance and investment markets essential; experience of selling to investment banks, advisory and law firms preferred. A proactive and consultative sales approach Excellent phone manner and communication skills Additional Info: Digital Content Sales Manager Our client has grown 40%+ annually over the past five years and are scaling rapidly - with major investment in product, expansion into the US and APAC, and plans to grow from 65 to 100+ employees in the next 3 years. They're looking for driven, strategic thinkers who thrive in fast-paced environments and want to make a real impact. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Mar 11, 2026
Full time
Digital Content Sales Manager £60,000 - £68,000 Base + Uncapped Bonus Hybrid London Leading media business seeks highly talented Digital Content Sales Manager to join their high-growth sales team. Our client empowers decision-makers in digital infrastructure through actionable intelligence, proprietary data, and exclusive industry insight. Their platform is the go-to source for M&A, financing, and investment intelligence across the datacentres, fibre, telecoms, towers and cloud subsectors. The Role: We are seeking a talented and ambitious Sponsorship Digital Sales specialist with a proven ability to sell sponsorship of high value to senior executives in the digital infrastructure M&A, finance and investment space. This is a fantastic opportunity to join a high growth B2B data, intelligence and events business in a red-hot sector and play a major role in its next stage of growth. Target-driven, proactive and consultative, you must be able to utilise a highly-informed sales style to match client needs for lead generation, branding and/or thought leadership with our suite of digital content products. Required Experience & Skills: Digital Content Sales Manager Minimum of 5 years' experience selling sponsorship of B2B digital content (reports and other packaged research, webinars, podcasts) to senior executives. Proven track record of hitting sales targets and delivering new business for digital content product lines. Strong commercial and strategic acumen, with the ability to effectively navigate decision-making units and negotiate high-value deals Experience of selling into global finance and investment markets essential; experience of selling to investment banks, advisory and law firms preferred. A proactive and consultative sales approach Excellent phone manner and communication skills Additional Info: Digital Content Sales Manager Our client has grown 40%+ annually over the past five years and are scaling rapidly - with major investment in product, expansion into the US and APAC, and plans to grow from 65 to 100+ employees in the next 3 years. They're looking for driven, strategic thinkers who thrive in fast-paced environments and want to make a real impact. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Customer Success Manager, US, RBS - Strategic Account Services Job ID: ADCI - BLR 14 SEZ - F07 More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. A day in the life We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Mar 11, 2026
Full time
Customer Success Manager, US, RBS - Strategic Account Services Job ID: ADCI - BLR 14 SEZ - F07 More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The SAS Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA. Regular shift timing for this role would be 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience. Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. A day in the life We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS program as we deliver it. As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics. As a Customer Success Manager, you will have the opportunity to work with small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
The Deichmann store, based within The Potteries Shopping Centre, Hanley, Stoke-on-Trent, is seeking a Store Manager to join our busy store. The salary for this role is £31,500 + the potential to earn commission and bonuses. Ideal candidate: This is a really exciting opportunity for a successful and ambitious Store Manager to join a successful, international retail brand. Already demonstrating a superior level of performance within their own store, the successful candidate will have the right mix of managerial and technical aptitudes in order to drive performance. You will have previous experience of working as a Store Manager in fast paced, high volume retail setting. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service. Key activities: Motivate and coach the team to deliver excellent customer service Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service Stock management Analysing and interpreting sales performance data and reports Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights Ensure all company standards are implemented and maintained i.e. merchandising, admin Delivery of all KPI s, meeting all company standards Recruitment and training of the team Personal characteristics: A hands on leader, with experience working as a Retail Store Manager A positive flexible approach with a can do attitude Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment Have the confidence and ability to motivate, coach and inspire the team Highly numerate Attention to detail Good communicator Be methodical, organised and have a structure approach to work Be fully flexible across the week If you would like to join the team at Deichmann UK as our Store Manager and you meet the job requirements, please click apply. We d love to hear from you! By applying for this role, you are confirming you have the right to work in the UK and will be required to submit the required documentation.
Mar 11, 2026
Full time
The Deichmann store, based within The Potteries Shopping Centre, Hanley, Stoke-on-Trent, is seeking a Store Manager to join our busy store. The salary for this role is £31,500 + the potential to earn commission and bonuses. Ideal candidate: This is a really exciting opportunity for a successful and ambitious Store Manager to join a successful, international retail brand. Already demonstrating a superior level of performance within their own store, the successful candidate will have the right mix of managerial and technical aptitudes in order to drive performance. You will have previous experience of working as a Store Manager in fast paced, high volume retail setting. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service. Key activities: Motivate and coach the team to deliver excellent customer service Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service Stock management Analysing and interpreting sales performance data and reports Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights Ensure all company standards are implemented and maintained i.e. merchandising, admin Delivery of all KPI s, meeting all company standards Recruitment and training of the team Personal characteristics: A hands on leader, with experience working as a Retail Store Manager A positive flexible approach with a can do attitude Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment Have the confidence and ability to motivate, coach and inspire the team Highly numerate Attention to detail Good communicator Be methodical, organised and have a structure approach to work Be fully flexible across the week If you would like to join the team at Deichmann UK as our Store Manager and you meet the job requirements, please click apply. We d love to hear from you! By applying for this role, you are confirming you have the right to work in the UK and will be required to submit the required documentation.
Job Description: DXC Technology has begun a major, long term partnership with one of the UK's largest and most complex policing organisations. This partnership is central to public safety and digital transformation across the UK - and our Consulting & Engineering Services (CES) team plays a critical role in shaping that future. We are now looking for a Lead Customer Success Manager who is excited by the opportunity to influence national-scale transformation, build strong relationships, and help public service teams adopt modern, innovative technologies. This is an ideal next step for someone: With a consulting or sales background Who enjoys shaping strategy as much as driving delivery Who builds trust naturally with senior stakeholders Who wants to make real, purpose-driven impact on communities and public safety Who values a supportive environment, flexibility, and long term growth DXC is committed to creating an inclusive environment where people of all genders and backgrounds can thrive. If you're looking for a role where your voice is valued, your ideas matter, and you can grow into senior leadership roles - this is your opportunity. Role Summary In this role, you will lead the growth of DXC's CES portfolio within a major UK policing organisation. Your work will help shape digital transformation across operations, data, applications, AI, and enterprise technology. You will work collaboratively with DXC colleagues and client leaders to identify needs, shape consulting opportunities, and guide programmes that support better outcomes for the organisation and the public. Strategic Mission Help establish CES as the organisation's trusted technology and transformation partner by: Growing consulting led expansion aligned to policing priorities Identifying new opportunities across operational, digital, and business functions Introducing DXC's strengths in AI, Applications, Data, and Enterprise Platforms Building a sustainable pipeline that supports long term transformation Strengthening collaborations across people, processes, and technology Key Responsibilities Account Growth & Opportunity Development Lead the CES growth strategy for the account Identify and shape add on opportunities beyond infrastructure services Build a multi year roadmap aligned with the organisation's digital transformation priorities Maintain a healthy, well qualified pipeline Consulting Led Business Development Shape discovery, advisory, and exploration engagements Translate complex operational challenges into practical, human centred solutions Position DXC as a trusted partner for digital, data, and enterprise transformation Convert initial consulting engagements into larger programmes Executive Relationship Leadership Build trusted, long term relationships with senior leaders Operate as a strategic advisor, not just a supplier Understand the organisation's operational, regulatory, and public impact context Support leaders in shaping direction and making informed investment decisions Deal Leadership & Commercial Accountability Coordinate pursuit strategies, bid teams, solution architects, and delivery leads Ensure clarity, collaboration, and alignment across stakeholders Maintain high standards of qualification, governance, and commercial discipline Own opportunities from discovery to closure Internal Collaboration & Partnership Work closely with Infrastructure & BPO leadership to deliver a unified DXC strategy Align CES offerings with ongoing transformation programmes Mobilise DXC experts in AI, Applications, Data, and Enterprise Platforms Ensure delivery excellence supports long term, trusted relationships Essential Experience Background in consulting, IT services, solution sales, or transformation leadership Experience shaping or closing service based deals Exposure to AI, Data, Applications, or Enterprise Application services Confidence engaging with senior stakeholders A track record of generating and converting pipeline Highly Valued Experience Experience in UK public sector or policing environments Experience working alongside large infrastructure/outsourcing programmes Consulting led IT services background (e.g., Big 4) Using consulting engagements as strategic entry points into accounts Commercial & Growth Mindset Motivated by purposeful impact, growth, and client success Strong sense of ownership and accountability Balanced, thoughtful approach to challenges Consulting Strength Clear, structured thinking and ability to frame complex problems Comfortable shaping transformation narratives Able to translate business needs into practical solutions Relationship Builder Confident but empathetic communicator Strong influencing and storytelling skills Builds trust through authenticity and credibility Resilience & Adaptability Comfortable navigating complex stakeholder environments Persistent across long sales cycles Maintains focus and calm under pressure Career Opportunity This role is highly visible and strategically important within DXC's UK public sector portfolio. It offers clear development opportunities into: Strategic Account Leadership Sector Leadership (Public Safety, Government) Wider UKI Commercial Leadership Roles DXC actively supports career progression through mentorship, learning pathways, and inclusion focused leadership programmes. If this role energises you, we encourage you to apply - even if you feel you don't match every requirement. At DXC, we value diverse perspectives and thrive on fresh ideas. We'd love to explore what we can achieve together.
Mar 11, 2026
Full time
Job Description: DXC Technology has begun a major, long term partnership with one of the UK's largest and most complex policing organisations. This partnership is central to public safety and digital transformation across the UK - and our Consulting & Engineering Services (CES) team plays a critical role in shaping that future. We are now looking for a Lead Customer Success Manager who is excited by the opportunity to influence national-scale transformation, build strong relationships, and help public service teams adopt modern, innovative technologies. This is an ideal next step for someone: With a consulting or sales background Who enjoys shaping strategy as much as driving delivery Who builds trust naturally with senior stakeholders Who wants to make real, purpose-driven impact on communities and public safety Who values a supportive environment, flexibility, and long term growth DXC is committed to creating an inclusive environment where people of all genders and backgrounds can thrive. If you're looking for a role where your voice is valued, your ideas matter, and you can grow into senior leadership roles - this is your opportunity. Role Summary In this role, you will lead the growth of DXC's CES portfolio within a major UK policing organisation. Your work will help shape digital transformation across operations, data, applications, AI, and enterprise technology. You will work collaboratively with DXC colleagues and client leaders to identify needs, shape consulting opportunities, and guide programmes that support better outcomes for the organisation and the public. Strategic Mission Help establish CES as the organisation's trusted technology and transformation partner by: Growing consulting led expansion aligned to policing priorities Identifying new opportunities across operational, digital, and business functions Introducing DXC's strengths in AI, Applications, Data, and Enterprise Platforms Building a sustainable pipeline that supports long term transformation Strengthening collaborations across people, processes, and technology Key Responsibilities Account Growth & Opportunity Development Lead the CES growth strategy for the account Identify and shape add on opportunities beyond infrastructure services Build a multi year roadmap aligned with the organisation's digital transformation priorities Maintain a healthy, well qualified pipeline Consulting Led Business Development Shape discovery, advisory, and exploration engagements Translate complex operational challenges into practical, human centred solutions Position DXC as a trusted partner for digital, data, and enterprise transformation Convert initial consulting engagements into larger programmes Executive Relationship Leadership Build trusted, long term relationships with senior leaders Operate as a strategic advisor, not just a supplier Understand the organisation's operational, regulatory, and public impact context Support leaders in shaping direction and making informed investment decisions Deal Leadership & Commercial Accountability Coordinate pursuit strategies, bid teams, solution architects, and delivery leads Ensure clarity, collaboration, and alignment across stakeholders Maintain high standards of qualification, governance, and commercial discipline Own opportunities from discovery to closure Internal Collaboration & Partnership Work closely with Infrastructure & BPO leadership to deliver a unified DXC strategy Align CES offerings with ongoing transformation programmes Mobilise DXC experts in AI, Applications, Data, and Enterprise Platforms Ensure delivery excellence supports long term, trusted relationships Essential Experience Background in consulting, IT services, solution sales, or transformation leadership Experience shaping or closing service based deals Exposure to AI, Data, Applications, or Enterprise Application services Confidence engaging with senior stakeholders A track record of generating and converting pipeline Highly Valued Experience Experience in UK public sector or policing environments Experience working alongside large infrastructure/outsourcing programmes Consulting led IT services background (e.g., Big 4) Using consulting engagements as strategic entry points into accounts Commercial & Growth Mindset Motivated by purposeful impact, growth, and client success Strong sense of ownership and accountability Balanced, thoughtful approach to challenges Consulting Strength Clear, structured thinking and ability to frame complex problems Comfortable shaping transformation narratives Able to translate business needs into practical solutions Relationship Builder Confident but empathetic communicator Strong influencing and storytelling skills Builds trust through authenticity and credibility Resilience & Adaptability Comfortable navigating complex stakeholder environments Persistent across long sales cycles Maintains focus and calm under pressure Career Opportunity This role is highly visible and strategically important within DXC's UK public sector portfolio. It offers clear development opportunities into: Strategic Account Leadership Sector Leadership (Public Safety, Government) Wider UKI Commercial Leadership Roles DXC actively supports career progression through mentorship, learning pathways, and inclusion focused leadership programmes. If this role energises you, we encourage you to apply - even if you feel you don't match every requirement. At DXC, we value diverse perspectives and thrive on fresh ideas. We'd love to explore what we can achieve together.
A leading ethical beauty brand in Basingstoke is seeking an enthusiastic Store Manager to drive customer engagement and retail excellence. You'll leverage your beauty retail expertise to manage sales targets, stock, and your team effectively. Ideal candidates will demonstrate strong leadership skills, excellent communication, and the ability to make informed business decisions based on provided data. Flexibility in working hours is essential for this role, making it perfect for those who are passionate about beauty and retail management.
Mar 11, 2026
Full time
A leading ethical beauty brand in Basingstoke is seeking an enthusiastic Store Manager to drive customer engagement and retail excellence. You'll leverage your beauty retail expertise to manage sales targets, stock, and your team effectively. Ideal candidates will demonstrate strong leadership skills, excellent communication, and the ability to make informed business decisions based on provided data. Flexibility in working hours is essential for this role, making it perfect for those who are passionate about beauty and retail management.
Customer Service Manager / Customer Operations Manager 11-Month Fixed-Term Contract (Maternity Cover) The Role The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. Key Responsibilities Manage and maintain strong customer relationships, providing regular delivery and logistics updates. Ensure all orders are delivered on time and in full (OTIF). Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services. Update and circulate weekly/monthly order dashboards. Oversee efficient shipment and invoicing processes. Provide timely order updates and reports to clients. Maintain accurate order books and records. Ensure compliance with export controls and maintain export/licence documentation. Liaise with internal departments to ensure customers have the latest and most accurate information. Uphold compliance across all company policies, procedures, and processes. Skills and Experience Proven background in customer relationship management and order fulfilment. Experience using business systems and managing data accurately. Strong planning and organisational skills, with attention to detail. Experience leading and motivating teams. Knowledge of UK and International logistics and export compliance. Familiarity with HMRC and Dangerous Goods Management (DGM) processes. Excellent written and verbal communication skills. Strong time management and prioritisation abilities in fast-paced environments.
Mar 11, 2026
Seasonal
Customer Service Manager / Customer Operations Manager 11-Month Fixed-Term Contract (Maternity Cover) The Role The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs. Key Responsibilities Manage and maintain strong customer relationships, providing regular delivery and logistics updates. Ensure all orders are delivered on time and in full (OTIF). Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services. Update and circulate weekly/monthly order dashboards. Oversee efficient shipment and invoicing processes. Provide timely order updates and reports to clients. Maintain accurate order books and records. Ensure compliance with export controls and maintain export/licence documentation. Liaise with internal departments to ensure customers have the latest and most accurate information. Uphold compliance across all company policies, procedures, and processes. Skills and Experience Proven background in customer relationship management and order fulfilment. Experience using business systems and managing data accurately. Strong planning and organisational skills, with attention to detail. Experience leading and motivating teams. Knowledge of UK and International logistics and export compliance. Familiarity with HMRC and Dangerous Goods Management (DGM) processes. Excellent written and verbal communication skills. Strong time management and prioritisation abilities in fast-paced environments.
Hey - Let's find your next opportunity There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it's trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6-10% of potential profit on the table. Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We're taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size. We have excellent traction: we're working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high IQ people. Our people are our strongest asset, and we hold a very high bar. We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date. About the job The Role We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high value brands, helping them maximize profit using Intelligems. Key Responsibilities Conduct one on one meetings with Customers to understand goals and develop strategies Schedule trainings to empower and educate Customers Conduct data analysis to develop insights Educate Customers on new features Optimize processes to scale success efficiently Define and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmap Contribute to Sales and Customer Support processes as needed Qualifications Proven track record in a customer facing role (Customer Success, consulting, agency, or sales) Excellent communication and problem solving skills Strong desire to help others and think on your feet Comfortable working "in the weeds" to solve problems and building processes for repeatable solutions Ability to multitask, prioritize, and manage time effectively Experience in e-commerce, SaaS, or analytics oriented companies is a plus Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus Benefits Health Insurance Vision Insurance 401(k) Matching Paid Time Off (PTO) Paid Holidays Remote Work Professional Development What's Offered Competitive salary and equity packages Medical, dental, and vision insurance 401k + match Flexible PTO policy Parental leave $ to spend quarterly with our growing list of brands WFH setup stipend Laptop provided Team meetups and events Intelligems is a remote first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required. All Intelligems interviews are transcribed by an AI notetaker.
Mar 10, 2026
Full time
Hey - Let's find your next opportunity There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it's trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6-10% of potential profit on the table. Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We're taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size. We have excellent traction: we're working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high IQ people. Our people are our strongest asset, and we hold a very high bar. We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date. About the job The Role We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high value brands, helping them maximize profit using Intelligems. Key Responsibilities Conduct one on one meetings with Customers to understand goals and develop strategies Schedule trainings to empower and educate Customers Conduct data analysis to develop insights Educate Customers on new features Optimize processes to scale success efficiently Define and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmap Contribute to Sales and Customer Support processes as needed Qualifications Proven track record in a customer facing role (Customer Success, consulting, agency, or sales) Excellent communication and problem solving skills Strong desire to help others and think on your feet Comfortable working "in the weeds" to solve problems and building processes for repeatable solutions Ability to multitask, prioritize, and manage time effectively Experience in e-commerce, SaaS, or analytics oriented companies is a plus Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus Benefits Health Insurance Vision Insurance 401(k) Matching Paid Time Off (PTO) Paid Holidays Remote Work Professional Development What's Offered Competitive salary and equity packages Medical, dental, and vision insurance 401k + match Flexible PTO policy Parental leave $ to spend quarterly with our growing list of brands WFH setup stipend Laptop provided Team meetups and events Intelligems is a remote first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required. All Intelligems interviews are transcribed by an AI notetaker.
Role information: Hybrid workplace - 3 days a week in office, 2 days remote This role is based in Bristol (Wine Street) About Legal 500 Legal 500 was founded by John Pritchard in 1987 as the original clients' guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide. Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels. We exist to empower both buyers and sellers in the international legal marketplace to have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market. On the supply side of the legal market, every year Legal 500's team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS , and other qualitative and quantitative criteria. Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients. Purpose of the Job: You'll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you'll be joining at a time where the merging of two great businesses is taking place. As Customer Success Manager, you'll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team. You'll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. you won't have a financial target. This is more about providing insights and engaging with customers. What you'll be doing: Owning customer journey including onboarding, engagement and cross- Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues - feeding insights into our Product team Enabling customers to get the most out of Legal 500 data products Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products What we're looking for: Commercial experience in a customer success role Experience in B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better! Someone comfortable communicating with a range of stakeholders - GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally Process-driven and data-driven in approach
Mar 10, 2026
Full time
Role information: Hybrid workplace - 3 days a week in office, 2 days remote This role is based in Bristol (Wine Street) About Legal 500 Legal 500 was founded by John Pritchard in 1987 as the original clients' guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide. Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels. We exist to empower both buyers and sellers in the international legal marketplace to have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market. On the supply side of the legal market, every year Legal 500's team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS , and other qualitative and quantitative criteria. Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients. Purpose of the Job: You'll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you'll be joining at a time where the merging of two great businesses is taking place. As Customer Success Manager, you'll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team. You'll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. you won't have a financial target. This is more about providing insights and engaging with customers. What you'll be doing: Owning customer journey including onboarding, engagement and cross- Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues - feeding insights into our Product team Enabling customers to get the most out of Legal 500 data products Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products What we're looking for: Commercial experience in a customer success role Experience in B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better! Someone comfortable communicating with a range of stakeholders - GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally Process-driven and data-driven in approach
Powering the world's payments ecosystem ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Customer Success Manager in United Kingdom, London, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem! Purpose The Customer Success Team is at the heart of ACI customer experience. From initial onboarding to ongoing roll out, adoption, and expansion, we guide ACI Customers through their payments journey while ensuring they achieve their desired outcomes. We understand our customers' goals as trusted advisors and recommend solutions to the challenges they face. Typical day at ACI Drive success for ACI customer with fast, simple, and secure payments, from around the world Consult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutions Communicate/negotiate commercial and (high level) technical interactions to deliver positive outcomes Understand customers' business challenges and industry trends to consult on how ACI can support their objectives Serve as a trusted advisor to customers by establishing, maturing, and executing their payment strategies Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI to deliver on customer commitments Inform/influence ACI strategy with account level "ground truth" and ideas to better enable our customers' success objectives Maintain accuracy of customer data in internal systems (e.g. Salesforce) required to support audit functions Responsible for supporting the growth of revenue for Tier 1 customers that has direct impact on a segment's P&L Support execution of account plans in a self directed manner and within segment strategy Build/maintain relationships with decision makers of key accounts, creating brand advocates Provide operational support to Senior and Principal CSMs on key Tier 1 accounts e.g run service reviews, service reporting and point of escalation for customers Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. Perform other duties as assigned. Qualifications Bachelor's degree in related field or equivalent experience. Proficient level of Payments/Vertical knowledge Successfully presents/facilitates discussion with regular key stakeholders Consistently delivers positive outcomes Solves complex problems and generates ideas to enable customers to succeed and grow their BoB Operates well in ambiguous situations Influences peers and builds brand advocates Proficient communication/ presentation/ negotiation skills Self directed planning & interactions with some direction Guided planning and interactions Impeccable follow up and attention to detail Core Capabilities Ensure Accountability: holding self and others accountable to meet commitments. Drives Results: consistently achieving results, even under tough circumstances. Customer Focus: building strong customer relationships and delivering customer centric solutions. Cultivate Innovation: creating new and better ways for the organization to be successful. Collaborates: building partnerships and working collaboratively with others. Courage: stepping up to address difficult issues, saying what needs to be said. Applicants must be currently authorized to work in the UK on a full time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( The ACI Worldwide recruitment team will always follow official channels and will never request payment.
Mar 10, 2026
Full time
Powering the world's payments ecosystem ACI powers the payments ecosystem - globally, and you power ACI. You'll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. ACIers - in all roles and levels - are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Customer Success Manager in United Kingdom, London, you will join a diverse, passionate team, dedicated to powering the world's payments ecosystem! Purpose The Customer Success Team is at the heart of ACI customer experience. From initial onboarding to ongoing roll out, adoption, and expansion, we guide ACI Customers through their payments journey while ensuring they achieve their desired outcomes. We understand our customers' goals as trusted advisors and recommend solutions to the challenges they face. Typical day at ACI Drive success for ACI customer with fast, simple, and secure payments, from around the world Consult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutions Communicate/negotiate commercial and (high level) technical interactions to deliver positive outcomes Understand customers' business challenges and industry trends to consult on how ACI can support their objectives Serve as a trusted advisor to customers by establishing, maturing, and executing their payment strategies Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI to deliver on customer commitments Inform/influence ACI strategy with account level "ground truth" and ideas to better enable our customers' success objectives Maintain accuracy of customer data in internal systems (e.g. Salesforce) required to support audit functions Responsible for supporting the growth of revenue for Tier 1 customers that has direct impact on a segment's P&L Support execution of account plans in a self directed manner and within segment strategy Build/maintain relationships with decision makers of key accounts, creating brand advocates Provide operational support to Senior and Principal CSMs on key Tier 1 accounts e.g run service reviews, service reporting and point of escalation for customers Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. Perform other duties as assigned. Qualifications Bachelor's degree in related field or equivalent experience. Proficient level of Payments/Vertical knowledge Successfully presents/facilitates discussion with regular key stakeholders Consistently delivers positive outcomes Solves complex problems and generates ideas to enable customers to succeed and grow their BoB Operates well in ambiguous situations Influences peers and builds brand advocates Proficient communication/ presentation/ negotiation skills Self directed planning & interactions with some direction Guided planning and interactions Impeccable follow up and attention to detail Core Capabilities Ensure Accountability: holding self and others accountable to meet commitments. Drives Results: consistently achieving results, even under tough circumstances. Customer Focus: building strong customer relationships and delivering customer centric solutions. Cultivate Innovation: creating new and better ways for the organization to be successful. Collaborates: building partnerships and working collaboratively with others. Courage: stepping up to address difficult issues, saying what needs to be said. Applicants must be currently authorized to work in the UK on a full time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( The ACI Worldwide recruitment team will always follow official channels and will never request payment.
Salary: From £35000 Location: Telford Store, Telford, TF3 4AG Contract type: Permanent Business area: Retail Closing date: 28 March 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Mar 10, 2026
Full time
Salary: From £35000 Location: Telford Store, Telford, TF3 4AG Contract type: Permanent Business area: Retail Closing date: 28 March 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Planningfor upcoming key trading activity and events by working closely with the rest of the store leadership team Regularly taking full accountability for the store in the absence of a store manager,role modelling and coaching for high standards and efficiency across the store. Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience manager: A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same. Experience of managing managers, in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these. Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment. Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment - you've developed leaders, built high-performing teams, and created a culture of ownership and accountability. A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team. Proven success in delivering and improving KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've driven results that matter. Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement. Leadership experience in an operational environment - whether in retail, hospitality, or food service - where you've owned departmental performance and confidently led the store in the absence of senior leadership. Can evidence leading change - whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you've brought people with you and made change stick. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Job Title: Sales Administrator Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £30,000 - £33,000 The Commercial Division at SF Recruitment is partnering with a fast-growing international business experiencing significant expansion. To support this growth, they are seeking a proactive Sales Administrator to join their Customer Service and Sales team on a full-time, permanent basis. This role reports directly to the Sales Director and offers the opportunity to manage your own portfolio of customer accounts while delivering exceptional service and ensuring all administrative tasks are completed to a high standard. Key Responsibilities Manage a shared internal inbox, ensuring customer queries are addressed promptly and efficiently. Arrange and dispatch product samples to new and existing customers. Prepare competitive market quotations and provide expert guidance on the most suitable products. Share successful leads and accepted quotations with the internal sales team to progress the sales cycle. Maintain accurate customer account records in a shared internal database. Monitor and maintain stock levels. Produce and share performance reports with senior management. Provide additional administrative support to the Sales Manager and wider team during peak periods. Candidate Profile The ideal candidate will have experience in a similar administrative or sales support role, but this is not essential. Strong administration skills combined with a passion for delivering excellent customer service are key. You should be: Adaptable and comfortable in a fast-paced, changing environment. A true team player with excellent attention to detail. Motivated to contribute to a company that values and invests in its staff.
Mar 10, 2026
Full time
Job Title: Sales Administrator Contract: Full Time, Permanent Location: Coalville, Leicestershire, LE67 Salary: £30,000 - £33,000 The Commercial Division at SF Recruitment is partnering with a fast-growing international business experiencing significant expansion. To support this growth, they are seeking a proactive Sales Administrator to join their Customer Service and Sales team on a full-time, permanent basis. This role reports directly to the Sales Director and offers the opportunity to manage your own portfolio of customer accounts while delivering exceptional service and ensuring all administrative tasks are completed to a high standard. Key Responsibilities Manage a shared internal inbox, ensuring customer queries are addressed promptly and efficiently. Arrange and dispatch product samples to new and existing customers. Prepare competitive market quotations and provide expert guidance on the most suitable products. Share successful leads and accepted quotations with the internal sales team to progress the sales cycle. Maintain accurate customer account records in a shared internal database. Monitor and maintain stock levels. Produce and share performance reports with senior management. Provide additional administrative support to the Sales Manager and wider team during peak periods. Candidate Profile The ideal candidate will have experience in a similar administrative or sales support role, but this is not essential. Strong administration skills combined with a passion for delivering excellent customer service are key. You should be: Adaptable and comfortable in a fast-paced, changing environment. A true team player with excellent attention to detail. Motivated to contribute to a company that values and invests in its staff.
Customer Experience Manager - St James, Edinburgh Customer Experience Manager - St James, Edinburgh Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life-leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
Mar 10, 2026
Full time
Customer Experience Manager - St James, Edinburgh Customer Experience Manager - St James, Edinburgh Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life-leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
