Start date: 05th May 2026 Location: EE Gosforth, BT Gosforth Contact Centre, Newcastle Upon Tyne, NE12 9ET Salary: £21,620 plus incentives throughout the year Start your future with EE - Where your voice could be the start of something big! What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and familySupport to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE? You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Feb 26, 2026
Full time
Start date: 05th May 2026 Location: EE Gosforth, BT Gosforth Contact Centre, Newcastle Upon Tyne, NE12 9ET Salary: £21,620 plus incentives throughout the year Start your future with EE - Where your voice could be the start of something big! What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and familySupport to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE? You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Start date: 05th May 2026 Location: EE Gosforth, BT Gosforth Contact Centre, Newcastle Upon Tyne, NE12 9ET Salary: £21,620 plus incentives throughout the year Start your future with EE - Where your voice could be the start of something big! What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and familySupport to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE? You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Feb 26, 2026
Full time
Start date: 05th May 2026 Location: EE Gosforth, BT Gosforth Contact Centre, Newcastle Upon Tyne, NE12 9ET Salary: £21,620 plus incentives throughout the year Start your future with EE - Where your voice could be the start of something big! What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and familySupport to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE? You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Rota: 6 weeks on shift travelling internationally, then you will have 2 weeks off. Travel: International Plan for and lead a small team in the conduct of ground test, support to air test, modification, maintenance, repair and overhaul ULTRA Unmanned Aerial Vehicles (UAV) at the Fareham factory and periodically at deployed locations. At the factory location working in the leadership of a small team of similar technicians, when deployed working in the leadership of a small team of technicians working as part of a multifunctional team supporting flying operations. Responsibilities- planning, leading and conducting: The embodiment of planned fleet modifications The completion of scheduled maintenance The diagnosis, planning and completion of unscheduled maintenance / repair The completion of defined post manufacture special to role modifications The completion of post manufacture product development modifications in collaboration with engineering / R+D input where necessary Sub component manufacture and / or testing to support modification tasks where required Ground testing of systems for post manufacture / modification quality assurance and for fault diagnosis / confirmation of diagnosis The rectification of faults found during ground testing The ground handling, refuelling and maintenance support to flying operations The collation of feedback on system and design challenges for availability management and engineering teams Completion of and maintenance of relevant aircraft and equipment electronic records The continued management of workspace, ensuring cleanliness and tidiness is maintained The conduct of all activity within your area of responsibility in a safe manner and in accordance with the Health and Safety agenda Responsible for: Other responsibilities as agreed with your manager Working in accordance with our values, policies, procedures and guidelines The supervision and approval of work conducted by subordinate technicians Leadership & Continuous Improvement Lead, mentor, and develop your MMRO Team to achieve departmental and organisational objectives, establishing key targets for the team whilst growing along with the pace of the business. Ensure currency with all relevant industry practices, where applicable, and strive for a continuous learning approach to personal development for both you and the team Provide a leading example to the team of adherence to company policies and culture and promote an open and transparent approach to reporting safety concerns and risks Managers Responsibilities Operational Delivery Set clear team goals aligned with company targets and business strategy. Oversee day-to-day operations or project delivery within your function. Balance resource planning, risk management, and deadlines in a fast-paced, agile environment. Manage Functional or Project Areas Own the delivery of critical functional or technical areas (e.g. project timelines, compliance, technical direction). Ensure outcomes meet quality, safety, and regulatory requirements. Contribute Expertise Serve as a subject matter expert within the MMRO domains, particularly when deployed alongside flight operations team and capability. Guide and influence teams through technical leadership or coordination. Drive Cross-functional Collaboration Work closely with other managers (Flight Operations, Engineering Functional & Customer Success) to align priorities and workflows. Ensure effective two-way communication between your team and peer team management. Maintain Standards and Promote Continuous Improvement Uphold documentation, quality, and compliance standards across your area. Suggest and implement process improvements to enhance efficiency or scalability. Identify opportunities for improving tools, systems, or processes. Encourage team innovation and feedback in a scale-up environment. Uphold Values and Safety Champion company values: Purpose, Agile, Resilient, Team, Safe. Ensure all team members work in compliance with HSE standards and quality requirements. Lead and Develop People Manage, coach, and support your team. Conduct regular 1:1s, performance reviews, and career development planning. Set direct goal for direct reports and support direct reports on setting goals for their teams. Foster a high-performance, inclusive, and respectful team culture. Qualifications & Experience Experienced in leading and supervising vehicle technicians (air, automotive, marine or rail) Essential: experienced in the supervision of mechanical or electrical / electronic vehicle fault diagnosis Desirable: experienced in the supervision of mechanical and electrical / electronic vehicle fault diagnosis Ability to adapt and learn new skills Empathetic and skilful communicator Ability to manage the collation and generation of on engineering drawings or manufacturing / modification packs Highly desirable: willingness to periodically operate from remote locations (UK or overseas at the discretion of the employee) Experienced with Microsoft Office user Experienced project / progress management software user (eg ERP tools) Experience reading MCAD and ECAD drawings Right to work within the UK. Vetting and security clearance (as required by role, location or client). Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Professional Development You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.
Feb 26, 2026
Full time
Rota: 6 weeks on shift travelling internationally, then you will have 2 weeks off. Travel: International Plan for and lead a small team in the conduct of ground test, support to air test, modification, maintenance, repair and overhaul ULTRA Unmanned Aerial Vehicles (UAV) at the Fareham factory and periodically at deployed locations. At the factory location working in the leadership of a small team of similar technicians, when deployed working in the leadership of a small team of technicians working as part of a multifunctional team supporting flying operations. Responsibilities- planning, leading and conducting: The embodiment of planned fleet modifications The completion of scheduled maintenance The diagnosis, planning and completion of unscheduled maintenance / repair The completion of defined post manufacture special to role modifications The completion of post manufacture product development modifications in collaboration with engineering / R+D input where necessary Sub component manufacture and / or testing to support modification tasks where required Ground testing of systems for post manufacture / modification quality assurance and for fault diagnosis / confirmation of diagnosis The rectification of faults found during ground testing The ground handling, refuelling and maintenance support to flying operations The collation of feedback on system and design challenges for availability management and engineering teams Completion of and maintenance of relevant aircraft and equipment electronic records The continued management of workspace, ensuring cleanliness and tidiness is maintained The conduct of all activity within your area of responsibility in a safe manner and in accordance with the Health and Safety agenda Responsible for: Other responsibilities as agreed with your manager Working in accordance with our values, policies, procedures and guidelines The supervision and approval of work conducted by subordinate technicians Leadership & Continuous Improvement Lead, mentor, and develop your MMRO Team to achieve departmental and organisational objectives, establishing key targets for the team whilst growing along with the pace of the business. Ensure currency with all relevant industry practices, where applicable, and strive for a continuous learning approach to personal development for both you and the team Provide a leading example to the team of adherence to company policies and culture and promote an open and transparent approach to reporting safety concerns and risks Managers Responsibilities Operational Delivery Set clear team goals aligned with company targets and business strategy. Oversee day-to-day operations or project delivery within your function. Balance resource planning, risk management, and deadlines in a fast-paced, agile environment. Manage Functional or Project Areas Own the delivery of critical functional or technical areas (e.g. project timelines, compliance, technical direction). Ensure outcomes meet quality, safety, and regulatory requirements. Contribute Expertise Serve as a subject matter expert within the MMRO domains, particularly when deployed alongside flight operations team and capability. Guide and influence teams through technical leadership or coordination. Drive Cross-functional Collaboration Work closely with other managers (Flight Operations, Engineering Functional & Customer Success) to align priorities and workflows. Ensure effective two-way communication between your team and peer team management. Maintain Standards and Promote Continuous Improvement Uphold documentation, quality, and compliance standards across your area. Suggest and implement process improvements to enhance efficiency or scalability. Identify opportunities for improving tools, systems, or processes. Encourage team innovation and feedback in a scale-up environment. Uphold Values and Safety Champion company values: Purpose, Agile, Resilient, Team, Safe. Ensure all team members work in compliance with HSE standards and quality requirements. Lead and Develop People Manage, coach, and support your team. Conduct regular 1:1s, performance reviews, and career development planning. Set direct goal for direct reports and support direct reports on setting goals for their teams. Foster a high-performance, inclusive, and respectful team culture. Qualifications & Experience Experienced in leading and supervising vehicle technicians (air, automotive, marine or rail) Essential: experienced in the supervision of mechanical or electrical / electronic vehicle fault diagnosis Desirable: experienced in the supervision of mechanical and electrical / electronic vehicle fault diagnosis Ability to adapt and learn new skills Empathetic and skilful communicator Ability to manage the collation and generation of on engineering drawings or manufacturing / modification packs Highly desirable: willingness to periodically operate from remote locations (UK or overseas at the discretion of the employee) Experienced with Microsoft Office user Experienced project / progress management software user (eg ERP tools) Experience reading MCAD and ECAD drawings Right to work within the UK. Vetting and security clearance (as required by role, location or client). Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Professional Development You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
Feb 26, 2026
Full time
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Paddington, London . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: A minimum of 2-4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Feb 26, 2026
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Paddington, London . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: A minimum of 2-4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Category Buying Manager - Nelson, Lancashire - 12 Month Fixed Term Contract About the role We are seeking a highly skilled and motivated Buying Manager to oversee a specific category within our food service operations. You will be pivotal in driving growth within your assigned category by establishing strong supplier relationships, negotiating competitive prices, and optimising product range. This role will be a 12-month Fixed Term Contract What you will do: Take full ownership of a specific product category, with responsibility for its development, performance and growth. Analyse market trends, customer needs and competitor activity to identify opportunities for category expansion and NPD. Ownership for the P&L in your categories including sales and profit margin. Establish and nurture strong, long-term relationships with suppliers. Act as the key point of contact between the company and suppliers to resolve issues and improve performance. Lead negotiations with suppliers to secure competitive pricing, favourable terms, and ensure the best possible value for the company. Manage and support a Buyer and Supply Planner, providing guidance, mentorship and development opportunities. Ensure your team is aligned with category goals and has the resources needed to succeed in their roles. Work closely with Supply Planner to ensure effective inventory management, forecasting and demand planning. Track and report on the performance of the category, including sales, margins, stock turnover and supplier performance. What you will need: Proven experience as a Buying Manager or Category Manager in the food service industry, with a strong understanding of supply chain, procurement and stock management. Experience with category-specific systems and tools i.e. inventory management software, ERP systems, etc. Strong negotiation skills, with a track record of securing competitive pricing and favourable terms. Experience in managing and leading a team, with the ability to motivate, coach and develop talent. Excellent supplier relationship management skills and the ability to build long-term partnerships. A solid understanding of the food service industry trends, customer needs, and market dynamics. Highly analytical and proficient in all aspects of Microsoft Office with strong Excel skills Let us tell you some more benefits you would receive: Fancy volunteering? We will give you one day off a year to take part in volunteering. Generous discounts on our products Cycle to Work Scheme that offers discounted bikes and cycling equipment. Donate through your pay to a charity of your choice. The money is simply deducted through your pay before tax, so for every pound you donate, the 20p that usually goes to tax will go to the charity instead! We also have a range of employee assistance services which can be tailored to give you support on various matters such as financial, health and wellbeing advice. We treat our teams to a free meal every few months, from our visiting fish & chip van, to freshly made bacon baps from our in-house chefs About us Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service. From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients. We're proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.
Feb 26, 2026
Full time
Category Buying Manager - Nelson, Lancashire - 12 Month Fixed Term Contract About the role We are seeking a highly skilled and motivated Buying Manager to oversee a specific category within our food service operations. You will be pivotal in driving growth within your assigned category by establishing strong supplier relationships, negotiating competitive prices, and optimising product range. This role will be a 12-month Fixed Term Contract What you will do: Take full ownership of a specific product category, with responsibility for its development, performance and growth. Analyse market trends, customer needs and competitor activity to identify opportunities for category expansion and NPD. Ownership for the P&L in your categories including sales and profit margin. Establish and nurture strong, long-term relationships with suppliers. Act as the key point of contact between the company and suppliers to resolve issues and improve performance. Lead negotiations with suppliers to secure competitive pricing, favourable terms, and ensure the best possible value for the company. Manage and support a Buyer and Supply Planner, providing guidance, mentorship and development opportunities. Ensure your team is aligned with category goals and has the resources needed to succeed in their roles. Work closely with Supply Planner to ensure effective inventory management, forecasting and demand planning. Track and report on the performance of the category, including sales, margins, stock turnover and supplier performance. What you will need: Proven experience as a Buying Manager or Category Manager in the food service industry, with a strong understanding of supply chain, procurement and stock management. Experience with category-specific systems and tools i.e. inventory management software, ERP systems, etc. Strong negotiation skills, with a track record of securing competitive pricing and favourable terms. Experience in managing and leading a team, with the ability to motivate, coach and develop talent. Excellent supplier relationship management skills and the ability to build long-term partnerships. A solid understanding of the food service industry trends, customer needs, and market dynamics. Highly analytical and proficient in all aspects of Microsoft Office with strong Excel skills Let us tell you some more benefits you would receive: Fancy volunteering? We will give you one day off a year to take part in volunteering. Generous discounts on our products Cycle to Work Scheme that offers discounted bikes and cycling equipment. Donate through your pay to a charity of your choice. The money is simply deducted through your pay before tax, so for every pound you donate, the 20p that usually goes to tax will go to the charity instead! We also have a range of employee assistance services which can be tailored to give you support on various matters such as financial, health and wellbeing advice. We treat our teams to a free meal every few months, from our visiting fish & chip van, to freshly made bacon baps from our in-house chefs About us Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service. From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients. We're proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
Feb 26, 2026
Full time
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: Behaviour Support Lead Location: Avonside School, Bristol BS4 5PS Salary: £30,000.00 per annum ( not pro rata ) Hours: 40 hours per week Monday to Friday Contract: Permanent Term Time Only Start: February 2026 UK applicants only. This role does not offer sponsorship. At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role The Behaviour Support Lead plays a pivotal role in shaping a calm, consistent and compassionate school culture. This is a non-teaching leadership role designed for experienced professionals with strong expertise in behaviour, regulation, wellbeing and trauma-informed practice. Working closely with senior leaders, safeguarding, SEND and clinical colleagues, you will lead and embed Avonside School's relational, trauma-informed approach, ensuring behaviour is understood as communication and that both pupils and staff feel safe, supported and confident. This role carries leadership influence across the school, without being part of SLT, and requires a visible, trusted presence. Key Responsibilities Lead and embed a consistent, trauma-informed and relational approach to behaviour, regulation and wellbeing across the school Model and promote calm, predictable and boundaried responses to behaviour, supporting staff to understand behaviour as communication Support and oversee regulation strategies, behaviour plans, incident response and post-incident reflection and repair Coach and guide staff in effective behaviour, wellbeing and de-escalation practice, contributing to CPD and reflective conversations Monitor behaviour, wellbeing, attendance and engagement to inform improvement and targeted support Work collaboratively with families, external agencies and multi-disciplinary teams to promote safe, positive outcomes for pupils About You You will have: GCSEs in Maths and English Significant experience supporting children and young people with SEMH, trauma and neurodivergence, with a strong understanding of behaviour, regulation and wellbeing Confidence in de-escalation, co-regulation and post-incident reflection, with a calm, reflective and emotionally intelligent approach Strong communication, relationship-building and decision-making skills, and a clear commitment to trauma-informed, relational and inclusive practice Full UK driving licence Desirable: Experience in specialist, alternative or SEND settings, including lead practitioner or middle leadership roles Experience working alongside clinical or multi-agency teams and CPI training (or willingness to undertake accreditation) About us Avonside School is a brand-new specialist school in Bristol for young people with SEMH, autism, and associated needs. We provide a supportive environment prioritising wellbeing, personal growth, and academic progress. Our curriculum offers hands-on vocational pathways in construction, hair and beauty, hospitality, art and IT, building practical skills and independence. We empower every pupil to gain confidence, resilience, and the skills needed for further education, employment, and adult life. Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support Subject to successful probation. Not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Feb 26, 2026
Full time
Work Smarter. Live Better. Join the 4-Day Working Week! Job Title: Behaviour Support Lead Location: Avonside School, Bristol BS4 5PS Salary: £30,000.00 per annum ( not pro rata ) Hours: 40 hours per week Monday to Friday Contract: Permanent Term Time Only Start: February 2026 UK applicants only. This role does not offer sponsorship. At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week ( 4DWW ) trial, giving you 80% of your contractual hours for 100% of your pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join ! About the Role The Behaviour Support Lead plays a pivotal role in shaping a calm, consistent and compassionate school culture. This is a non-teaching leadership role designed for experienced professionals with strong expertise in behaviour, regulation, wellbeing and trauma-informed practice. Working closely with senior leaders, safeguarding, SEND and clinical colleagues, you will lead and embed Avonside School's relational, trauma-informed approach, ensuring behaviour is understood as communication and that both pupils and staff feel safe, supported and confident. This role carries leadership influence across the school, without being part of SLT, and requires a visible, trusted presence. Key Responsibilities Lead and embed a consistent, trauma-informed and relational approach to behaviour, regulation and wellbeing across the school Model and promote calm, predictable and boundaried responses to behaviour, supporting staff to understand behaviour as communication Support and oversee regulation strategies, behaviour plans, incident response and post-incident reflection and repair Coach and guide staff in effective behaviour, wellbeing and de-escalation practice, contributing to CPD and reflective conversations Monitor behaviour, wellbeing, attendance and engagement to inform improvement and targeted support Work collaboratively with families, external agencies and multi-disciplinary teams to promote safe, positive outcomes for pupils About You You will have: GCSEs in Maths and English Significant experience supporting children and young people with SEMH, trauma and neurodivergence, with a strong understanding of behaviour, regulation and wellbeing Confidence in de-escalation, co-regulation and post-incident reflection, with a calm, reflective and emotionally intelligent approach Strong communication, relationship-building and decision-making skills, and a clear commitment to trauma-informed, relational and inclusive practice Full UK driving licence Desirable: Experience in specialist, alternative or SEND settings, including lead practitioner or middle leadership roles Experience working alongside clinical or multi-agency teams and CPI training (or willingness to undertake accreditation) About us Avonside School is a brand-new specialist school in Bristol for young people with SEMH, autism, and associated needs. We provide a supportive environment prioritising wellbeing, personal growth, and academic progress. Our curriculum offers hands-on vocational pathways in construction, hair and beauty, hospitality, art and IT, building practical skills and independence. We empower every pupil to gain confidence, resilience, and the skills needed for further education, employment, and adult life. Acorn Education offers rewarding careers and meaningful challenges while making a real difference in young people's lives. As a leading UK provider of specialist education for children and young people with special educational needs, and part of Outcomes First Group, we deliver innovative, evidence-based approaches that support measurable progress and lasting impact. We are really proud to say that in 2025 Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Life Assurance Pension scheme with options to increase contributions "Your Wellbeing Matters" - mental health support and physical health checks Flexible Benefits Platform (Vista), including: Health, wellbeing and insurance benefits Hundreds of UK and international discounts Cycle to Work Scheme & Electric Car Purchase Scheme Critical illness cover Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support Subject to successful probation. Not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales .
Senior Buyer QD Oxford is seeking an experienced Senior Buyer to join our team and contribute to the delivery of truly world-changing products. We offer a diverse portfolio of projects that will challenge, engage, and develop your skills. The Opportunity In conjunction with the Head of Supply Chain and Inventory, you will work with and coordinate the team in securing material availability in line with business requirements and to lead the tactical day to day procurement of material requirements in support of business needs and forecast requirements. You will be responsible for using the ERP system to action system messages, raise purchase orders, and ensure data accuracy to support effective planning and costing. As the Senior Buyer you will also develop ideas to improve operational efficiency, provide guidance and coaching to other members of the supply chain team, as well as developing excellent supplier relationships. About You Your previous experience and knowledge will be critical to your success in this role. You will have worked as a Senior Buyer, ideally within a manufacturing environment, with exposure to engineering drawings. You will be confident in contract management, negotiations, and developing strong supplier relationships that deliver value to QD Oxford. You will thrive in a supportive and collaborative team environment and demonstrate a proactive approach, a willingness to learn, and strong attention to detail. If this Senior Buyer role is of interest to you, please click apply now below.
Feb 26, 2026
Full time
Senior Buyer QD Oxford is seeking an experienced Senior Buyer to join our team and contribute to the delivery of truly world-changing products. We offer a diverse portfolio of projects that will challenge, engage, and develop your skills. The Opportunity In conjunction with the Head of Supply Chain and Inventory, you will work with and coordinate the team in securing material availability in line with business requirements and to lead the tactical day to day procurement of material requirements in support of business needs and forecast requirements. You will be responsible for using the ERP system to action system messages, raise purchase orders, and ensure data accuracy to support effective planning and costing. As the Senior Buyer you will also develop ideas to improve operational efficiency, provide guidance and coaching to other members of the supply chain team, as well as developing excellent supplier relationships. About You Your previous experience and knowledge will be critical to your success in this role. You will have worked as a Senior Buyer, ideally within a manufacturing environment, with exposure to engineering drawings. You will be confident in contract management, negotiations, and developing strong supplier relationships that deliver value to QD Oxford. You will thrive in a supportive and collaborative team environment and demonstrate a proactive approach, a willingness to learn, and strong attention to detail. If this Senior Buyer role is of interest to you, please click apply now below.
Vitacress Salads St Mary Bourne, Lower Link Farm, Lower Link, Andover, Hampshire, United Kingdom Job Description Posted Wednesday 11 February 2026 at 01:00 Location: SMB Company: Vitacress Salads Department: Operations Reporting to: Head of Operations Manager Contract: Full-time, Permanent Working Hours: 5pm - 5am Shift Pattern: 4 on / 4 off (Nights) Salary: up to £55,000 About the Role Vitacress Salads is seeking a motivated and hands on Night Shift Manager to lead our Operations team at our SMB site. This is a key role within a fast paced FMCG environment, ensuring the safe, efficient, and high quality running of the entire night shift. You will manage and develop a team of Supervisors and Operatives, deliver the production plan, uphold strict food safety standards, and foster a positive, high performing team culture. If you are a strong people leader who thrives in a dynamic environment and enjoys making improvements, this could be the ideal role for you. Key Responsibilities Health & Safety / Food Safety Ensure full compliance with Health & Safety procedures using Assure (H&S management system). Complete investigations, close out DWB/incident/accident actions, and maintain up to date risk assessments. Conduct regular safety tours and drive safe working practices across the shift. Maintain excellent GMP standards and ensure timely closure of non conformances. Work closely with Technical to ensure the highest product quality. Lead, coach, and motivate your team to achieve daily production targets. Ensure effective staffing levels, including planning for holidays, sickness, and peak seasons. Work with HR to support attendance management and ongoing performance conversations. Build a multiskilled and future ready team with strong succession planning in place. Promote a positive team culture where colleagues feel valued, supported, and empowered. Operational Delivery Ensure smooth and efficient shift handovers to minimize downtime. Monitor KPIs and drive continuous improvement across the shift. Support NPD trials and help introduce new products and processes. Maintain full compliance with traceability and IFS standards. Contribute daily and weekly operational meetings. What We're Looking For Experience & Skills FMCG manufacturing experience (essential). Strong line management or supervisory experience. Solid understanding of employee relations. Excellent planning, prioritization, and organizational skills. Strong communication and interpersonal abilities. Experience managing time and attendance systems. Personal Attributes A proactive, solutions-focused leader. Calm, organized, and resilient in a fast paced environment. A role model who supports and inspires the team. Committed to quality, safety, and continuous improvement. Someone who leads by example and takes accountability. Our Values - What You'll Bring to Life Nurture the Future We invest in people, processes, and sustainability. You'll develop your team, think ahead, and help build long term success. Always Deliver Quality You strive for excellence in everything-leadership, product standards, safety, and process compliance. Do the Right Thing You act with integrity, communicate openly, and treat others with respect. You make fair decisions and can be trusted to do what's right. Working Conditions This role is based in a chilled food production environment. All required PPE will be provided. Ready to Lead Our Night Shift Team? If you're an experienced Shift Manager-or a strong Supervisor ready to take the next step-we'd love to hear from you. Apply today and take the next step in your career with Vitacress Salads. Vitacress Salads, based in leafy St Mary Bourne, Andover is one of the principal salad and watercress suppliers in the UK. With our own salad leaf farms, we take immense pride in delivering a field to fork operation. We grow, wash, pack and distribute salad and watercress for retailer own brands and our own brand Steve's Leaves. We take pleasure in ensuring the best possible standard and we will empower you to do the same. From the way we grow our products, to the relationships we maintain with customers, everyone knows exactly what is going on. We are authentic and grounded. At the centre of everything is a trust that you can feel every day at work. From the salads that are grown on site; to the investment in facilities and the growth of the business; to growing and nurturing out talented employees, growing is truly at the heart of what we do. Join us and become a trusted partner in our business. Vitacress Salads St Mary Bourne, Lower Link Farm, Lower Link, Andover, Hampshire, United Kingdom
Feb 26, 2026
Full time
Vitacress Salads St Mary Bourne, Lower Link Farm, Lower Link, Andover, Hampshire, United Kingdom Job Description Posted Wednesday 11 February 2026 at 01:00 Location: SMB Company: Vitacress Salads Department: Operations Reporting to: Head of Operations Manager Contract: Full-time, Permanent Working Hours: 5pm - 5am Shift Pattern: 4 on / 4 off (Nights) Salary: up to £55,000 About the Role Vitacress Salads is seeking a motivated and hands on Night Shift Manager to lead our Operations team at our SMB site. This is a key role within a fast paced FMCG environment, ensuring the safe, efficient, and high quality running of the entire night shift. You will manage and develop a team of Supervisors and Operatives, deliver the production plan, uphold strict food safety standards, and foster a positive, high performing team culture. If you are a strong people leader who thrives in a dynamic environment and enjoys making improvements, this could be the ideal role for you. Key Responsibilities Health & Safety / Food Safety Ensure full compliance with Health & Safety procedures using Assure (H&S management system). Complete investigations, close out DWB/incident/accident actions, and maintain up to date risk assessments. Conduct regular safety tours and drive safe working practices across the shift. Maintain excellent GMP standards and ensure timely closure of non conformances. Work closely with Technical to ensure the highest product quality. Lead, coach, and motivate your team to achieve daily production targets. Ensure effective staffing levels, including planning for holidays, sickness, and peak seasons. Work with HR to support attendance management and ongoing performance conversations. Build a multiskilled and future ready team with strong succession planning in place. Promote a positive team culture where colleagues feel valued, supported, and empowered. Operational Delivery Ensure smooth and efficient shift handovers to minimize downtime. Monitor KPIs and drive continuous improvement across the shift. Support NPD trials and help introduce new products and processes. Maintain full compliance with traceability and IFS standards. Contribute daily and weekly operational meetings. What We're Looking For Experience & Skills FMCG manufacturing experience (essential). Strong line management or supervisory experience. Solid understanding of employee relations. Excellent planning, prioritization, and organizational skills. Strong communication and interpersonal abilities. Experience managing time and attendance systems. Personal Attributes A proactive, solutions-focused leader. Calm, organized, and resilient in a fast paced environment. A role model who supports and inspires the team. Committed to quality, safety, and continuous improvement. Someone who leads by example and takes accountability. Our Values - What You'll Bring to Life Nurture the Future We invest in people, processes, and sustainability. You'll develop your team, think ahead, and help build long term success. Always Deliver Quality You strive for excellence in everything-leadership, product standards, safety, and process compliance. Do the Right Thing You act with integrity, communicate openly, and treat others with respect. You make fair decisions and can be trusted to do what's right. Working Conditions This role is based in a chilled food production environment. All required PPE will be provided. Ready to Lead Our Night Shift Team? If you're an experienced Shift Manager-or a strong Supervisor ready to take the next step-we'd love to hear from you. Apply today and take the next step in your career with Vitacress Salads. Vitacress Salads, based in leafy St Mary Bourne, Andover is one of the principal salad and watercress suppliers in the UK. With our own salad leaf farms, we take immense pride in delivering a field to fork operation. We grow, wash, pack and distribute salad and watercress for retailer own brands and our own brand Steve's Leaves. We take pleasure in ensuring the best possible standard and we will empower you to do the same. From the way we grow our products, to the relationships we maintain with customers, everyone knows exactly what is going on. We are authentic and grounded. At the centre of everything is a trust that you can feel every day at work. From the salads that are grown on site; to the investment in facilities and the growth of the business; to growing and nurturing out talented employees, growing is truly at the heart of what we do. Join us and become a trusted partner in our business. Vitacress Salads St Mary Bourne, Lower Link Farm, Lower Link, Andover, Hampshire, United Kingdom
Citizens UK Citizens UK is the UK s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems. Purpose This role will report to the Executive Director, Finance and Operations, and will be responsible for providing executive assistance to three Executive Team members; the Executive Director, Finance and Operations (EDF&O), the Director of Communications and External Affairs (DCEA) and the Director, London (DL). The main duties include scheduling meetings, handling correspondence and assisting with the management of projects that all Directors are involved in. To be successful in this role, you will be able to initiate, meet deadlines and communicate effectively. Ultimately, you will be identifying and addressing the needs of the Executive Director/Directors, performing management and administrative tasks and building good working relationships to increase the effectiveness of the organisation. Main Responsibilities Working as the Executive Assistant & Project Manager to three Executive Team members for Citizens UK, reporting to Executive Director, Finance and Operations, your main responsibilities will include: Contribute towards CUK s mission and strategic objectives through Executive Support function Manage Executive Director/Directors diaries including booking meetings, scheduling attendees and organising venues, in person and online. Manage Executive Director/Directors correspondence including prioritising and responding to emails. Schedule Appraisal and Supervision meetings and visits: ensuring Executive Director/Directors time is well used through proper preparation and follow-up with direct reports, other local staff and external stakeholders. Process expenses for Executive Director/Directors as well as processing of invoice payments. Maintain an electronic filing system, ensuring processes and software are up to date and in working order. Provide management and administrative support to assist Executive Director/Directors in their workload. - Lead coordination of monthly financial budget calls, including scheduling and managing diaries for approximately 17 chapter meetings each month, alongside quarterly budget review sessions. - Provide live meeting support for all budget calls, including screen sharing, documenting key points, managing attendance, and ensuring smooth delivery of all administrative aspects. - Serve as Secretariat for the monthly Operations and Organisational Development (OOD) Team Meetings, including drafting agendas, circulating papers, taking accurate and timely minutes, and producing post-meeting action logs. - Maintain and manage the OOD SharePoint site, ensuring documents, actions and meeting materials are updated, accessible, and appropriately organised. - Act as the primary administrative point of contact for the OOD team, responding to queries, managing workflows, and ensuring effective communication across the team. - Work closely with the Director of Organisational Development, providing proactive support in planning, preparing and running the OOD meetings they chair. - Oversee action tracking and follow-up for all meetings, ensuring progress is monitored, deadlines are met, and information is escalated where appropriate. - Support wider departments of each of Executive Director/Directors, as well as wider organisational and project administration, as required, to ensure smooth operational functioning during the maternity leave period. Build and manage projects and achieve work targets effectively Co-ordinate projects and ensure follow-up with team members where required. Create and manage systems to monitor performance of the Chapters, Projects and staff supervised by Executive Director/Directors: e.g. through reporting mechanisms and supervisions and appraisals. Maintain an action log Executive Director/Directors including following up with those responsible to ensure actions are taken. Manage their workflow and to-do list, assisting with prioritisation and the delegation of tasks to staff. Learning, expertise and inclusion Undertake appropriate personal and professional development. Provide others with relevant and helpful advice and technical support. Proactive in maintaining own wellbeing at work. Develop and manage internal and external relationships Build and maintain good working relationships with staff and stakeholders. Schedule meetings as required, setting agendas and circulating any papers. Work collaboratively across Citizens UK to ensure that interactions meet the expectations of our network and stakeholders. Take minutes at meetings as requested at other meetings where necessary e.g. Executive Team, CUK Leadership Team, staff meetings and external meetings. Manage and coordinate work within team and colleagues across CUK. Effectively liaise with external stakeholders, suppliers etc. Communications Assist with drafting and producing communications e.g. newsletters, emails and other media, liaising with the Comms Team. Attend/dial in and take minutes of meetings. Provide team and stakeholders with regular, timely communications. Attend meetings and represent CUK effectively to audiences in meetings and at events. Knowledge Management Ensure data is handled and managed in a GDPR compliant manner. Maintain an electronic filing system, ensuring processes and software are up to date and in working order. Managing income and resources Ensure careful use and stewardship of CUK s resources when booking venues, travel and incurring other expenses. Create and manage admin systems to track income resources effectively. Contribute towards the CUK mission & strategic objectives Demonstrates enthusiasm and commitment to the function and the core mission of CUK. Reliably implements and participates in the development of policies, procedures, and values in the delivery of work across the team. Build and manage projects and achieve work targets effectively Identifies opportunities, initiates and manages projects; incl. planning and organising work effectively. Delivers on functional KPIs and targets. Delivers to time and budget. Learning, expertise and Inclusion Keeps up-to-date with functional good practice, incl. within third sector. Tains and coaches others giving relevant advice and technical support., incl. ensuring team have access to training and development opportunities. Displays self-awareness of DEI issues and good practice. Considers the impact on direct reports. Acts as a role model for DEI awareness and implementation. Is alert to and manages the impact of DEI issues for direct reports and stakeholders. Develop and manage external relationships Proactively develops and nurtures new and existing relationships that further CUK goals; manages a diverse range of relationships. Seeks feedback and acts to ensure that stakeholders are having a good experience of working effectively with CUK. Develop and manage internal relationships Manages and coordinates their work within team and with colleagues across CUK. Effectively line managers and develops staff. Encourages a culture of transparency and sharing across CUK. Communications Provides stakeholders with regular comms; ensuring their needs are met with timely, appealing, communication materials. Represents CUK effectively to audiences in meetings and at events. Knowledge Management Responsibility for ensuring team members record and store data accurately and GDPR compliantly. Generate income and resources Contributes to plans and proposals to grow sources of income/ manage resources. Negotiates with suppliers/ third parties to reduce cost base. Participates in the development of funding proposals. Safeguarding, Health Proactively undertakes risk assessment and responsibility for team wellbeing. & Safety & Wellbeing Proactive in maintaining own wellbeing and supporting direct reports in managing their own wellbeing at work. Personal Specification (D) Desirable, (E) Essential Qualifications QUALIFICATIONS Degree or Diploma in Business Administration or associated subject (D) EXPERIENCE Provision of administrative and diary assistance to Executive level (E) Experience of handling a wide range of correspondence (E) Project management skills to track and monitor progress across teams (E) (D) Taking and writing minutes, developing reports and presentations (E) (D) KEY SKILLS AND KNOWLEDGE Able to build relationships with a range of people and communicate clearly (E) Advanced level Microsoft Office, particularly Word, Excel, PowerPoint, SharePoint and Outlook (E) Diplomatic approach and discretion in handling sensitive and confidential information. (E) Previously developed time management and prioritisation skills. (E) PERSONAL QUALITIES & VALUES . click apply for full job details
Feb 26, 2026
Full time
Citizens UK Citizens UK is the UK s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems. Purpose This role will report to the Executive Director, Finance and Operations, and will be responsible for providing executive assistance to three Executive Team members; the Executive Director, Finance and Operations (EDF&O), the Director of Communications and External Affairs (DCEA) and the Director, London (DL). The main duties include scheduling meetings, handling correspondence and assisting with the management of projects that all Directors are involved in. To be successful in this role, you will be able to initiate, meet deadlines and communicate effectively. Ultimately, you will be identifying and addressing the needs of the Executive Director/Directors, performing management and administrative tasks and building good working relationships to increase the effectiveness of the organisation. Main Responsibilities Working as the Executive Assistant & Project Manager to three Executive Team members for Citizens UK, reporting to Executive Director, Finance and Operations, your main responsibilities will include: Contribute towards CUK s mission and strategic objectives through Executive Support function Manage Executive Director/Directors diaries including booking meetings, scheduling attendees and organising venues, in person and online. Manage Executive Director/Directors correspondence including prioritising and responding to emails. Schedule Appraisal and Supervision meetings and visits: ensuring Executive Director/Directors time is well used through proper preparation and follow-up with direct reports, other local staff and external stakeholders. Process expenses for Executive Director/Directors as well as processing of invoice payments. Maintain an electronic filing system, ensuring processes and software are up to date and in working order. Provide management and administrative support to assist Executive Director/Directors in their workload. - Lead coordination of monthly financial budget calls, including scheduling and managing diaries for approximately 17 chapter meetings each month, alongside quarterly budget review sessions. - Provide live meeting support for all budget calls, including screen sharing, documenting key points, managing attendance, and ensuring smooth delivery of all administrative aspects. - Serve as Secretariat for the monthly Operations and Organisational Development (OOD) Team Meetings, including drafting agendas, circulating papers, taking accurate and timely minutes, and producing post-meeting action logs. - Maintain and manage the OOD SharePoint site, ensuring documents, actions and meeting materials are updated, accessible, and appropriately organised. - Act as the primary administrative point of contact for the OOD team, responding to queries, managing workflows, and ensuring effective communication across the team. - Work closely with the Director of Organisational Development, providing proactive support in planning, preparing and running the OOD meetings they chair. - Oversee action tracking and follow-up for all meetings, ensuring progress is monitored, deadlines are met, and information is escalated where appropriate. - Support wider departments of each of Executive Director/Directors, as well as wider organisational and project administration, as required, to ensure smooth operational functioning during the maternity leave period. Build and manage projects and achieve work targets effectively Co-ordinate projects and ensure follow-up with team members where required. Create and manage systems to monitor performance of the Chapters, Projects and staff supervised by Executive Director/Directors: e.g. through reporting mechanisms and supervisions and appraisals. Maintain an action log Executive Director/Directors including following up with those responsible to ensure actions are taken. Manage their workflow and to-do list, assisting with prioritisation and the delegation of tasks to staff. Learning, expertise and inclusion Undertake appropriate personal and professional development. Provide others with relevant and helpful advice and technical support. Proactive in maintaining own wellbeing at work. Develop and manage internal and external relationships Build and maintain good working relationships with staff and stakeholders. Schedule meetings as required, setting agendas and circulating any papers. Work collaboratively across Citizens UK to ensure that interactions meet the expectations of our network and stakeholders. Take minutes at meetings as requested at other meetings where necessary e.g. Executive Team, CUK Leadership Team, staff meetings and external meetings. Manage and coordinate work within team and colleagues across CUK. Effectively liaise with external stakeholders, suppliers etc. Communications Assist with drafting and producing communications e.g. newsletters, emails and other media, liaising with the Comms Team. Attend/dial in and take minutes of meetings. Provide team and stakeholders with regular, timely communications. Attend meetings and represent CUK effectively to audiences in meetings and at events. Knowledge Management Ensure data is handled and managed in a GDPR compliant manner. Maintain an electronic filing system, ensuring processes and software are up to date and in working order. Managing income and resources Ensure careful use and stewardship of CUK s resources when booking venues, travel and incurring other expenses. Create and manage admin systems to track income resources effectively. Contribute towards the CUK mission & strategic objectives Demonstrates enthusiasm and commitment to the function and the core mission of CUK. Reliably implements and participates in the development of policies, procedures, and values in the delivery of work across the team. Build and manage projects and achieve work targets effectively Identifies opportunities, initiates and manages projects; incl. planning and organising work effectively. Delivers on functional KPIs and targets. Delivers to time and budget. Learning, expertise and Inclusion Keeps up-to-date with functional good practice, incl. within third sector. Tains and coaches others giving relevant advice and technical support., incl. ensuring team have access to training and development opportunities. Displays self-awareness of DEI issues and good practice. Considers the impact on direct reports. Acts as a role model for DEI awareness and implementation. Is alert to and manages the impact of DEI issues for direct reports and stakeholders. Develop and manage external relationships Proactively develops and nurtures new and existing relationships that further CUK goals; manages a diverse range of relationships. Seeks feedback and acts to ensure that stakeholders are having a good experience of working effectively with CUK. Develop and manage internal relationships Manages and coordinates their work within team and with colleagues across CUK. Effectively line managers and develops staff. Encourages a culture of transparency and sharing across CUK. Communications Provides stakeholders with regular comms; ensuring their needs are met with timely, appealing, communication materials. Represents CUK effectively to audiences in meetings and at events. Knowledge Management Responsibility for ensuring team members record and store data accurately and GDPR compliantly. Generate income and resources Contributes to plans and proposals to grow sources of income/ manage resources. Negotiates with suppliers/ third parties to reduce cost base. Participates in the development of funding proposals. Safeguarding, Health Proactively undertakes risk assessment and responsibility for team wellbeing. & Safety & Wellbeing Proactive in maintaining own wellbeing and supporting direct reports in managing their own wellbeing at work. Personal Specification (D) Desirable, (E) Essential Qualifications QUALIFICATIONS Degree or Diploma in Business Administration or associated subject (D) EXPERIENCE Provision of administrative and diary assistance to Executive level (E) Experience of handling a wide range of correspondence (E) Project management skills to track and monitor progress across teams (E) (D) Taking and writing minutes, developing reports and presentations (E) (D) KEY SKILLS AND KNOWLEDGE Able to build relationships with a range of people and communicate clearly (E) Advanced level Microsoft Office, particularly Word, Excel, PowerPoint, SharePoint and Outlook (E) Diplomatic approach and discretion in handling sensitive and confidential information. (E) Previously developed time management and prioritisation skills. (E) PERSONAL QUALITIES & VALUES . click apply for full job details
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
Feb 26, 2026
Full time
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
About the job National Highways have an excellent opportunity for a Senior Planner to join our central team. The Senior Planner will report to the Portfolio Office Team Leader in delivering excellence in central reporting and consistency across all programmes and schemes. You will also be responsible for embedding the programme planning strategy and associated management processes, tools and documentation, driving measurable improvements in planning and scheduling across National Highways. Provide specialist support to regional teams (e.g. Project Managers, Planners, etc.) to document and maintain programme delivery plans and schedules, tracking and monitoring in year delivery against planned budgets, timescales and quality. Compile yearly scheme programmes for the Operations Portfolio Office to serve as the cornerstone of delivering in year and future year targets, supporting the team in working towards and maintaining a "one programme" approach. Ensure regional delivery plans are version controlled, consistently structured, and maintained in line with agreed Operations standards and wider national requirements. Ensure regional project programmes and schedules are produced to a standard of quality, logic, format, and content that allows for accurate and robust interrogation. Develop and maintain centralised reporting processes to ensure planning data is easily accessible and delivers meaningful insights that inform effective decision making. About you Skilled and experienced in project and programme management methodologies and techniques, with a proven track record in complex operational environments. Strong understanding of planning theory and collaborative planning techniques, supported by solid data literacy and a good working knowledge of Excel, with experience in using analysis and modelling to identify issues and drive improvement. Proficient in scheduling tools and systems, particularly Primavera P6, able to capture, interpret, and analyse schedule data at both project and programme levels. Proven ability to manage, engage, and influence multiple stakeholders to achieve positive outcomes. Able to train, mentor, and coach others to support their personal and professional development. About us Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A roads that we manage. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Feb 25, 2026
Full time
About the job National Highways have an excellent opportunity for a Senior Planner to join our central team. The Senior Planner will report to the Portfolio Office Team Leader in delivering excellence in central reporting and consistency across all programmes and schemes. You will also be responsible for embedding the programme planning strategy and associated management processes, tools and documentation, driving measurable improvements in planning and scheduling across National Highways. Provide specialist support to regional teams (e.g. Project Managers, Planners, etc.) to document and maintain programme delivery plans and schedules, tracking and monitoring in year delivery against planned budgets, timescales and quality. Compile yearly scheme programmes for the Operations Portfolio Office to serve as the cornerstone of delivering in year and future year targets, supporting the team in working towards and maintaining a "one programme" approach. Ensure regional delivery plans are version controlled, consistently structured, and maintained in line with agreed Operations standards and wider national requirements. Ensure regional project programmes and schedules are produced to a standard of quality, logic, format, and content that allows for accurate and robust interrogation. Develop and maintain centralised reporting processes to ensure planning data is easily accessible and delivers meaningful insights that inform effective decision making. About you Skilled and experienced in project and programme management methodologies and techniques, with a proven track record in complex operational environments. Strong understanding of planning theory and collaborative planning techniques, supported by solid data literacy and a good working knowledge of Excel, with experience in using analysis and modelling to identify issues and drive improvement. Proficient in scheduling tools and systems, particularly Primavera P6, able to capture, interpret, and analyse schedule data at both project and programme levels. Proven ability to manage, engage, and influence multiple stakeholders to achieve positive outcomes. Able to train, mentor, and coach others to support their personal and professional development. About us Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A roads that we manage. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
Feb 25, 2026
Full time
Start Date: 27th April 2026 Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.Ready to make your mark? Apply now and let's start building your future.
NRG Resourcing Ltd
Newcastle Upon Tyne, Tyne And Wear
Key Responsibilities Strategic Leadership Act as a trusted advisor to the senior leadership team, contributing to organisational strategy and long-term planning. Present HR insights, data, and workforce analytics to senior stakeholders to support informed decisions. Participate in management meetings and provide expert HR guidance on change, growth, and people development. Operational HR Management Lead the HR function, overseeing recruitment, employee relations, performance management, and compliance. Enhance HR systems, policies, and processes to support organisational goals. Drive a culture of continuous improvement, maximising the value of the newly implemented HR system. Employee Engagement & Culture Lead initiatives to improve engagement, wellbeing, and retention. Build strong relationships across the organisation to support a collaborative, inclusive working environment. Coach and guide line managers to handle HR matters confidently and consistently. Learning & Development Oversee training and development programmes to ensure employees have the skills for current and future needs. Champion continuous professional development and succession planning. Lead the ongoing evolution of appraisal and performance development processes. Performance & Resource Management Monitor HR KPIs and workforce metrics, recommending improvements where needed. Ensure effective utilisation of HR resources to support key priorities and projects. Trade Union Engagement Act as the main point of contact with the recognised trade union. Lead formal consultation processes with professionalism and transparency. Support positive industrial relations and collaborative problem-solving. About You Qualifications & Experience Degree-level education and/or CIPD qualification. Proven experience in a senior HR generalist role. Experience working within a unionised environment (desirable). Strong understanding of UK employment law and HR best practice. Demonstrable experience in learning and development and training design. Experience managing HR in a business of similar scale (approx. 90-100 employees). Knowledge of managing pay and reward structures. Skills & Competencies Strong strategic thinker with the ability to influence at senior levels. Excellent communication, presentation, and interpersonal skills. Confident decision-maker with a hands on, pragmatic approach. Skilled in HR data analysis and reporting. Able to manage multiple priorities in a fast paced environment. Confident in facilitating workshops and delivering presentations across the organisation. Benefits 40 hour working week with flexible working patterns (office based). On site parking. 25 days holiday + bank holidays. 6% joint pension contribution. Access to a newly implemented HR system with opportunities to shape future development. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero tolerance policy for breaches of our Equality and Diversity policy.
Feb 25, 2026
Full time
Key Responsibilities Strategic Leadership Act as a trusted advisor to the senior leadership team, contributing to organisational strategy and long-term planning. Present HR insights, data, and workforce analytics to senior stakeholders to support informed decisions. Participate in management meetings and provide expert HR guidance on change, growth, and people development. Operational HR Management Lead the HR function, overseeing recruitment, employee relations, performance management, and compliance. Enhance HR systems, policies, and processes to support organisational goals. Drive a culture of continuous improvement, maximising the value of the newly implemented HR system. Employee Engagement & Culture Lead initiatives to improve engagement, wellbeing, and retention. Build strong relationships across the organisation to support a collaborative, inclusive working environment. Coach and guide line managers to handle HR matters confidently and consistently. Learning & Development Oversee training and development programmes to ensure employees have the skills for current and future needs. Champion continuous professional development and succession planning. Lead the ongoing evolution of appraisal and performance development processes. Performance & Resource Management Monitor HR KPIs and workforce metrics, recommending improvements where needed. Ensure effective utilisation of HR resources to support key priorities and projects. Trade Union Engagement Act as the main point of contact with the recognised trade union. Lead formal consultation processes with professionalism and transparency. Support positive industrial relations and collaborative problem-solving. About You Qualifications & Experience Degree-level education and/or CIPD qualification. Proven experience in a senior HR generalist role. Experience working within a unionised environment (desirable). Strong understanding of UK employment law and HR best practice. Demonstrable experience in learning and development and training design. Experience managing HR in a business of similar scale (approx. 90-100 employees). Knowledge of managing pay and reward structures. Skills & Competencies Strong strategic thinker with the ability to influence at senior levels. Excellent communication, presentation, and interpersonal skills. Confident decision-maker with a hands on, pragmatic approach. Skilled in HR data analysis and reporting. Able to manage multiple priorities in a fast paced environment. Confident in facilitating workshops and delivering presentations across the organisation. Benefits 40 hour working week with flexible working patterns (office based). On site parking. 25 days holiday + bank holidays. 6% joint pension contribution. Access to a newly implemented HR system with opportunities to shape future development. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero tolerance policy for breaches of our Equality and Diversity policy.
Go back Northumbria Healthcare NHS Foundation Trust Speciality Clinical Educator The closing date is 22 February 2026 We're looking for an experienced and forward-thinking clinician to lead on education, professional development, and clinical excellence across our community nursing services. In this pivotal role, you'll champion high-quality, evidence-based practice, support staff through tailored training and mentorship, and help shape innovative approaches to patient care in the community. You'll work closely with multidisciplinary teams to identify learning needs, develop robust educational programmes, and ensure our workforce is confident, competent, and empowered to deliver outstanding care. If you're passionate about developing others, driving improvement, and making a meaningful impact in community health, we'd love to hear from you. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Main duties of the job Lead clinical education within designated localities, ensuring training, supervision, and competency development are tailored to the specific needs of each neighbourhood population and workforce. Work closely with community nursing teams, and wider MDT partners to identify learning priorities, skill gaps, and service pressures, shaping education plans that strengthen local delivery of care. Provide expert clinical support and visible presence across localities, offering real-time coaching, modelling best practice, and supporting staff with complex cases within their own communities. Develop and deliver locality-specific training programmes, ensuring they reflect local demographics, health inequalities, and service pathways. Support the implementation of evidence-based practice across neighbourhood teams, helping embed new clinical guidelines, quality initiatives, and innovative models of care. Facilitate reflective practice, supervision, and professional development for staff working within each locality, promoting a culture of continuous learning and improvement. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application. Job responsibilities Provide expert clinical education, training, and competency assessment to community nursing staff, ensuring high quality, evidence based practice across services. Work alongside community nursing teams to identify learning needs, develop tailored education plans, and support staff in delivering safe, effective care. Deliver formal and informal teaching sessions, including induction, mandatory training, clinical skills development, and specialist competency programmes. Offer real time clinical coaching and supervision in practice settings, supporting staff with complex cases and promoting reflective learning. Lead on the development, implementation, and evaluation of clinical guidelines, pathways, and best practice standards within the specialty. Collaborate with multidisciplinary teams, primary care, and locality based partners to strengthen integrated working and shared learning. Use clinical audit, incident reviews, and quality improvement data to inform training priorities and drive continuous improvement. Support workforce development, including succession planning, preceptorship, and ongoing professional development for nurses at all levels. Maintain specialist knowledge and stay up to date with emerging evidence, ensuring training materials and practice guidance remain current. Contribute to service development by providing expert advice, participating in project work, and supporting innovation in community based care. Person Specification Qualifications Professional registration with NMC/HCPC/GPC (depending on the role advertised) Degree level of knowledge or equivalent level of knowledge and/or experience, supplemented by specialist knowledge relevant to the role to masters level or equivalent experience Registered mentor Post registration qualification relevant to specialty or equivalent experience Qualification in teaching, learning and assessing in clinical practice and significant experience of delivering training and education in the clinical setting IT skills to produce educational resources, reports and data Trained clinical supervisor Trained coach Non medical prescribing Experience and Knowledge Significant post registration experience and ability to demonstrate clinical skills, knowledge, credibility and expertise in the specialty. Experience of delivering clinical education and development activities Evidence of own continuing professional development and its application in the clinical setting to ensure ongoing clinical credibility as an educator Experience of networking at a regional and National level Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Northumbria Healthcare NHS Foundation Trust
Feb 25, 2026
Full time
Go back Northumbria Healthcare NHS Foundation Trust Speciality Clinical Educator The closing date is 22 February 2026 We're looking for an experienced and forward-thinking clinician to lead on education, professional development, and clinical excellence across our community nursing services. In this pivotal role, you'll champion high-quality, evidence-based practice, support staff through tailored training and mentorship, and help shape innovative approaches to patient care in the community. You'll work closely with multidisciplinary teams to identify learning needs, develop robust educational programmes, and ensure our workforce is confident, competent, and empowered to deliver outstanding care. If you're passionate about developing others, driving improvement, and making a meaningful impact in community health, we'd love to hear from you. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Main duties of the job Lead clinical education within designated localities, ensuring training, supervision, and competency development are tailored to the specific needs of each neighbourhood population and workforce. Work closely with community nursing teams, and wider MDT partners to identify learning priorities, skill gaps, and service pressures, shaping education plans that strengthen local delivery of care. Provide expert clinical support and visible presence across localities, offering real-time coaching, modelling best practice, and supporting staff with complex cases within their own communities. Develop and deliver locality-specific training programmes, ensuring they reflect local demographics, health inequalities, and service pathways. Support the implementation of evidence-based practice across neighbourhood teams, helping embed new clinical guidelines, quality initiatives, and innovative models of care. Facilitate reflective practice, supervision, and professional development for staff working within each locality, promoting a culture of continuous learning and improvement. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application. Job responsibilities Provide expert clinical education, training, and competency assessment to community nursing staff, ensuring high quality, evidence based practice across services. Work alongside community nursing teams to identify learning needs, develop tailored education plans, and support staff in delivering safe, effective care. Deliver formal and informal teaching sessions, including induction, mandatory training, clinical skills development, and specialist competency programmes. Offer real time clinical coaching and supervision in practice settings, supporting staff with complex cases and promoting reflective learning. Lead on the development, implementation, and evaluation of clinical guidelines, pathways, and best practice standards within the specialty. Collaborate with multidisciplinary teams, primary care, and locality based partners to strengthen integrated working and shared learning. Use clinical audit, incident reviews, and quality improvement data to inform training priorities and drive continuous improvement. Support workforce development, including succession planning, preceptorship, and ongoing professional development for nurses at all levels. Maintain specialist knowledge and stay up to date with emerging evidence, ensuring training materials and practice guidance remain current. Contribute to service development by providing expert advice, participating in project work, and supporting innovation in community based care. Person Specification Qualifications Professional registration with NMC/HCPC/GPC (depending on the role advertised) Degree level of knowledge or equivalent level of knowledge and/or experience, supplemented by specialist knowledge relevant to the role to masters level or equivalent experience Registered mentor Post registration qualification relevant to specialty or equivalent experience Qualification in teaching, learning and assessing in clinical practice and significant experience of delivering training and education in the clinical setting IT skills to produce educational resources, reports and data Trained clinical supervisor Trained coach Non medical prescribing Experience and Knowledge Significant post registration experience and ability to demonstrate clinical skills, knowledge, credibility and expertise in the specialty. Experience of delivering clinical education and development activities Evidence of own continuing professional development and its application in the clinical setting to ensure ongoing clinical credibility as an educator Experience of networking at a regional and National level Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Northumbria Healthcare NHS Foundation Trust
# Data Centre Operations Engineer (West Bromwich / Wolverhampton)Job Req ID: 56125Posting Date: 20 Feb 2026Function: EngineeringUnit: NetworksLocation: 24 Birch Street, Wolverhampton, United KingdomSalary: Competitive with great benefits Why this role matters Our data centre Engineers play a key part of the life cycle from concept, design, test, delivery, deployment, in live support through to end-of-Life recovery across multiple Mobile platforms. The organisation adopts a common set of processes and uses local models to provide a comprehensive environment that can deliver outcomes agreed with our key stakeholders.As an on-site engineer you will have the opportunity to visit multiple data centre sites across the country with travel provided via a BT van. You will work hands-on with installation and configuration and be part of a growing 30-person engineering team with opportunities for career progression into professional roles or planning functions. You'll have the following responsibilities As an On-site data centre engineer you will support BT's UK data centre infrastructure across multiple locations. The role involves working with suppliers on site installations, configuring and cabling equipment, and performing rack and stack operations. These positions represent a transition from external managed service provision to internal BT staffing, enabling direct control and cost efficiency of data centre operations. Key responsibilities include: • Delivering projects and activities related to the job role whilst following the correct processes. • Providing technical guidance for peers, graduates and apprentices undertaking team activities. • Contributing to collaborative goals • Acting as a mentor/role model to others and provide coaching to the local/wider team. • Using recognised tools, such as SharePoint and internal configuration systems to improve knowledge sharing and successfully undertake projects and/or team activities. • Enhance the profitability and customer satisfaction of BT's U platforms by providing physical design and deployment services that are best in class for reliability, cost and timeliness. • Support the work of the team by providing accurate, reliable, insightful and timely business engineering interventions. • Undertake physical installations across the UK in support of BT lines of business. You'll have the following skills and experience • CDM (Construction Design and Management) regulations awareness: must have • Data centre infrastructure knowledge: must have • Equipment configuration and installation experience: must have • Rack and stack operations: must have • Site survey and planning experience: nice to have • Supplier coordination and project management: nice to have • Hands-on experience working within internal networks (e.g., 21CN) or data centre environments. • Strong understanding of copper and fibre optic installation and testing methodologies.• Previous experience leading engineering teams or coaching others to achieve high performance.• Working safely at heights or using ladders for extended periods. Security Clearance • This role requires BPSS, SC, and NPPV clearance. Candidates must be willing and eligible to undergo these checks.A valid UK driving license is a requirement for this role. Benefits • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 22 days annual leave (not including bank holidays), increasing with service • 24/7 private virtual GP appointments for UK colleagues • 2 weeks carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes. • On completion of training journey, opportunity for On Call and/or overtime earning uplift • Career development opportunity into Advanced or Technical support roles • Mon-Fri core attendance days • Weekends and B/Holidays not included ion core attendance -work life balance, time with family, etc • Some flexibility for start/end times • Work vehicle provided • Ability to park work vehicle from home, saves on personal transport cost • Work tools provided • Uniform and all PPE provided • Health & Wellbeing support team - EAP, Mental Health/OHS/Physiotherapy • My Benefits and My Discounts - various options available including EE discounts, share plansBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Feb 25, 2026
Full time
# Data Centre Operations Engineer (West Bromwich / Wolverhampton)Job Req ID: 56125Posting Date: 20 Feb 2026Function: EngineeringUnit: NetworksLocation: 24 Birch Street, Wolverhampton, United KingdomSalary: Competitive with great benefits Why this role matters Our data centre Engineers play a key part of the life cycle from concept, design, test, delivery, deployment, in live support through to end-of-Life recovery across multiple Mobile platforms. The organisation adopts a common set of processes and uses local models to provide a comprehensive environment that can deliver outcomes agreed with our key stakeholders.As an on-site engineer you will have the opportunity to visit multiple data centre sites across the country with travel provided via a BT van. You will work hands-on with installation and configuration and be part of a growing 30-person engineering team with opportunities for career progression into professional roles or planning functions. You'll have the following responsibilities As an On-site data centre engineer you will support BT's UK data centre infrastructure across multiple locations. The role involves working with suppliers on site installations, configuring and cabling equipment, and performing rack and stack operations. These positions represent a transition from external managed service provision to internal BT staffing, enabling direct control and cost efficiency of data centre operations. Key responsibilities include: • Delivering projects and activities related to the job role whilst following the correct processes. • Providing technical guidance for peers, graduates and apprentices undertaking team activities. • Contributing to collaborative goals • Acting as a mentor/role model to others and provide coaching to the local/wider team. • Using recognised tools, such as SharePoint and internal configuration systems to improve knowledge sharing and successfully undertake projects and/or team activities. • Enhance the profitability and customer satisfaction of BT's U platforms by providing physical design and deployment services that are best in class for reliability, cost and timeliness. • Support the work of the team by providing accurate, reliable, insightful and timely business engineering interventions. • Undertake physical installations across the UK in support of BT lines of business. You'll have the following skills and experience • CDM (Construction Design and Management) regulations awareness: must have • Data centre infrastructure knowledge: must have • Equipment configuration and installation experience: must have • Rack and stack operations: must have • Site survey and planning experience: nice to have • Supplier coordination and project management: nice to have • Hands-on experience working within internal networks (e.g., 21CN) or data centre environments. • Strong understanding of copper and fibre optic installation and testing methodologies.• Previous experience leading engineering teams or coaching others to achieve high performance.• Working safely at heights or using ladders for extended periods. Security Clearance • This role requires BPSS, SC, and NPPV clearance. Candidates must be willing and eligible to undergo these checks.A valid UK driving license is a requirement for this role. Benefits • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 22 days annual leave (not including bank holidays), increasing with service • 24/7 private virtual GP appointments for UK colleagues • 2 weeks carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes. • On completion of training journey, opportunity for On Call and/or overtime earning uplift • Career development opportunity into Advanced or Technical support roles • Mon-Fri core attendance days • Weekends and B/Holidays not included ion core attendance -work life balance, time with family, etc • Some flexibility for start/end times • Work vehicle provided • Ability to park work vehicle from home, saves on personal transport cost • Work tools provided • Uniform and all PPE provided • Health & Wellbeing support team - EAP, Mental Health/OHS/Physiotherapy • My Benefits and My Discounts - various options available including EE discounts, share plansBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Employee Relations Advisor We're looking for an experienced Employee Relations Advisor to join a busy and fast-paced People team, delivering a high-quality, consistent and commercially focused ER service across the business. Reporting into the People Advice Manager, you'll play a key role in managing employee relations cases end to end, providing practical guidance to managers and helping to ensure fair, balanced and legally compliant outcomes. This is a great opportunity for someone who enjoys being hands on, working at pace and building strong relationships across a multi-site environment. What you'll be doing Managing a wide range of ER cases including disciplinary, grievance, absence, capability and performance Advising and coaching managers on best practice and UK employment law Supporting on more complex and sensitive cases, escalating where appropriate Assisting with business change activity including redundancy and consultation processes Supporting with settlement agreements and documentation preparation Helping maintain and review People policies to ensure compliance and consistency Monitoring ER trends and highlighting potential risks or themes Supporting the delivery of ER guidance and training for managers What you'll bring Strong employee relations experience within a fast-paced, multi-site or complex business Good practical knowledge of UK employment law Confidence in advising and influencing managers at different levels Experience supporting redundancy or wider business change activity A pragmatic, solutions-focused approach with sound judgement CIPD Level 5 qualified or working towards is desirable Experience within a unionised environment would be advantageous This is a brilliant opportunity for an ER professional who enjoys being visible, trusted and commercially aware, and who wants to continue developing within a supportive and forward-thinking People team. Salary 45,000 - 55,000 dependent on experience. Please apply with your most up to date CV. BH35528
Feb 25, 2026
Full time
Employee Relations Advisor We're looking for an experienced Employee Relations Advisor to join a busy and fast-paced People team, delivering a high-quality, consistent and commercially focused ER service across the business. Reporting into the People Advice Manager, you'll play a key role in managing employee relations cases end to end, providing practical guidance to managers and helping to ensure fair, balanced and legally compliant outcomes. This is a great opportunity for someone who enjoys being hands on, working at pace and building strong relationships across a multi-site environment. What you'll be doing Managing a wide range of ER cases including disciplinary, grievance, absence, capability and performance Advising and coaching managers on best practice and UK employment law Supporting on more complex and sensitive cases, escalating where appropriate Assisting with business change activity including redundancy and consultation processes Supporting with settlement agreements and documentation preparation Helping maintain and review People policies to ensure compliance and consistency Monitoring ER trends and highlighting potential risks or themes Supporting the delivery of ER guidance and training for managers What you'll bring Strong employee relations experience within a fast-paced, multi-site or complex business Good practical knowledge of UK employment law Confidence in advising and influencing managers at different levels Experience supporting redundancy or wider business change activity A pragmatic, solutions-focused approach with sound judgement CIPD Level 5 qualified or working towards is desirable Experience within a unionised environment would be advantageous This is a brilliant opportunity for an ER professional who enjoys being visible, trusted and commercially aware, and who wants to continue developing within a supportive and forward-thinking People team. Salary 45,000 - 55,000 dependent on experience. Please apply with your most up to date CV. BH35528
Berry Recruitment are currently hiring for a Health and Safety Co-Ordinator for our client in Crediton, Devon. About the Role: Our client exists to deliver the best tasting healthcare products to consumers and to be the vitamin and medicated confectionary supplier of choice. The production teams at our client cover two primary areas, manufacturing and packing which are each, in turn split into smaller departments: Sugar Boiling, Makat, Victory V, Blister lines, Bottling line and Bag in Box. The post's primary function will be to review and update all task-based risk assessments, manual handling risk assessments and LOTO (lock out, tag out) maps, help deliver HSE projects and instructions for each production area along with updating BOS sheet, near miss data, safety concern cards and ensure trending is escalated to relevant departments. Ensuring procedure are in place and implemented, hazards assessments are conducted, accidents caused by unsafe acts and conditions are reduced and energy and waste are driven down. You will also be point of contact for access request for system like CCTV and swipe access information along with keeping the legal register up to date. The role will be based primarily within the factory GMP area with a large portion of time expected to be spent at the manufacturing/packing lines engaging with multiple operators and assessing hazards directly. The H&S Co-Ordinator will be a key contributor to the delivery of the production team's health and safety agenda ensuring it remains a priority within our client's production areas and a safe working environment is maintained. This role reports to a Health & Safety Manager. Primary Responsibilities Factory based role directly involved in supporting the Health And Safety agenda. Includes generation, reviewing and maintaining up to date Health and Safety risk management documentation for manufacturing and packing areas. Review, organise, update and maintain Safety Maps and Safety Stations for all production and packing areas and ensure staff in all areas are aware and trained on each map/station to ensure compliance Behavioural, near miss, safety concern, accident and incident tracking and trending Review, organise, update and maintain task-based risk assessments for all production activities and follow ups implemented to minimise or eliminate accidents, asset losses that might cause harm to one of the company's employees, contractors, visitors and the Environment. Review, organise, update and maintain manual handling risk assessments for all production areas Review, organise, update and maintain Lock Out Tag Out (LOTO) map for all production areas and ensure staff in all areas are aware and trained on each map to ensure compliance Provides Health & Safety input for the plant for all new projects and change management activities. (i.e. change control, CDM) Participates in investigations to facilitate closure of identified non-conformances. Engage with Operators and Line Managers within each production area and develop good working relationships to effectively gather the necessary detail to create high quality risk management documentation as listed above. Liaise closely with the EHS Manager to ensure risk management documentation created by this role is aligned with client/regulatory requirements Comply with all appropriate client defined Quality systems, processes and procedures Follows up on non-conformances and develops the systems to resolve them based on RCA. Ensures the facility standards follow both Company and governmental/community reg's. Ensures re-training and coaching are taking place to drive a safety-perfect culture and to ensure Health & Safety standards and awareness are well understood throughout the plant organisation. Know the ethical and legal compliance responsibilities of the position; lead ethically and model compliant behaviour; maintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program. All duties must be carried in line with all the relevant Health, Safety and Environmental regulations, SOP's, Company Policies and guidelines relating to your employment, duties and associated tasks. These must be followed always with any & all deviations from process escalated appropriately. Any other duties considered to be reasonable by your Line Manager. Preferred Candidate Profile: NEBOSH certificate or equivalent qualification in safety and environmental Qualification in applicable local Health & Safety legal compliance. Technical functional excellence in Health & Safety and demonstrated thought leadership. Project management skills, particularly utilising outside engineering resources. Demonstrated ability to build functional and business teams and create motivational environment. Demonstrated ability to develop passion, understanding and capability for functional agenda in key reports and others in business Appropriate auditing experience of Health & Safety systems. Previous experience of creating and delivering training Benefits: 28 Days Holiday + Bank Holidays Perks to choose from, including purchasing additional holidays, dental cover Free perks including 24/7 mental health and GP hotline Paid volunteering day Yearly salary reviews Lots of opportunities for development Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Feb 25, 2026
Full time
Berry Recruitment are currently hiring for a Health and Safety Co-Ordinator for our client in Crediton, Devon. About the Role: Our client exists to deliver the best tasting healthcare products to consumers and to be the vitamin and medicated confectionary supplier of choice. The production teams at our client cover two primary areas, manufacturing and packing which are each, in turn split into smaller departments: Sugar Boiling, Makat, Victory V, Blister lines, Bottling line and Bag in Box. The post's primary function will be to review and update all task-based risk assessments, manual handling risk assessments and LOTO (lock out, tag out) maps, help deliver HSE projects and instructions for each production area along with updating BOS sheet, near miss data, safety concern cards and ensure trending is escalated to relevant departments. Ensuring procedure are in place and implemented, hazards assessments are conducted, accidents caused by unsafe acts and conditions are reduced and energy and waste are driven down. You will also be point of contact for access request for system like CCTV and swipe access information along with keeping the legal register up to date. The role will be based primarily within the factory GMP area with a large portion of time expected to be spent at the manufacturing/packing lines engaging with multiple operators and assessing hazards directly. The H&S Co-Ordinator will be a key contributor to the delivery of the production team's health and safety agenda ensuring it remains a priority within our client's production areas and a safe working environment is maintained. This role reports to a Health & Safety Manager. Primary Responsibilities Factory based role directly involved in supporting the Health And Safety agenda. Includes generation, reviewing and maintaining up to date Health and Safety risk management documentation for manufacturing and packing areas. Review, organise, update and maintain Safety Maps and Safety Stations for all production and packing areas and ensure staff in all areas are aware and trained on each map/station to ensure compliance Behavioural, near miss, safety concern, accident and incident tracking and trending Review, organise, update and maintain task-based risk assessments for all production activities and follow ups implemented to minimise or eliminate accidents, asset losses that might cause harm to one of the company's employees, contractors, visitors and the Environment. Review, organise, update and maintain manual handling risk assessments for all production areas Review, organise, update and maintain Lock Out Tag Out (LOTO) map for all production areas and ensure staff in all areas are aware and trained on each map to ensure compliance Provides Health & Safety input for the plant for all new projects and change management activities. (i.e. change control, CDM) Participates in investigations to facilitate closure of identified non-conformances. Engage with Operators and Line Managers within each production area and develop good working relationships to effectively gather the necessary detail to create high quality risk management documentation as listed above. Liaise closely with the EHS Manager to ensure risk management documentation created by this role is aligned with client/regulatory requirements Comply with all appropriate client defined Quality systems, processes and procedures Follows up on non-conformances and develops the systems to resolve them based on RCA. Ensures the facility standards follow both Company and governmental/community reg's. Ensures re-training and coaching are taking place to drive a safety-perfect culture and to ensure Health & Safety standards and awareness are well understood throughout the plant organisation. Know the ethical and legal compliance responsibilities of the position; lead ethically and model compliant behaviour; maintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program. All duties must be carried in line with all the relevant Health, Safety and Environmental regulations, SOP's, Company Policies and guidelines relating to your employment, duties and associated tasks. These must be followed always with any & all deviations from process escalated appropriately. Any other duties considered to be reasonable by your Line Manager. Preferred Candidate Profile: NEBOSH certificate or equivalent qualification in safety and environmental Qualification in applicable local Health & Safety legal compliance. Technical functional excellence in Health & Safety and demonstrated thought leadership. Project management skills, particularly utilising outside engineering resources. Demonstrated ability to build functional and business teams and create motivational environment. Demonstrated ability to develop passion, understanding and capability for functional agenda in key reports and others in business Appropriate auditing experience of Health & Safety systems. Previous experience of creating and delivering training Benefits: 28 Days Holiday + Bank Holidays Perks to choose from, including purchasing additional holidays, dental cover Free perks including 24/7 mental health and GP hotline Paid volunteering day Yearly salary reviews Lots of opportunities for development Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Pharmaceutical Quality Assurance Manager The Pharmaceutical Quality Assurance Manager will be responsible for all aspects of Quality Assurance within the Pharmacy Department specifically the unit dose packaging and the aseptic unit. The role includes strategic workforce management, service improvement and budget oversight, working closely with clinical, operational and corporate teams, along with the responsibility for establishing and managing all aspects of the Pharmaceutical Quality Management System (PQMS) in line with GMP requirements. Main duties of the job Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Manage the quality management system for all aspects of the sterile and non-sterile services. Conduct internal audits and host audits by external bodies as well as regulators. About us Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, Caring for life, researching for health, and educating those who serve, assures our unwavering commitment to professional development. Job responsibilities Quality Assurance Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. This service may include the provision of chemotherapy, TPN, CIVAS, and investigational medicinal products as well as repackaging of non-sterile formulations. Interpret and implement National Guidance and regulatory requirements relating to aseptic services, repackaging and Quality Assurance to develop and maintain SOPs and policies for the safe and efficient manufacture of suitable products. Continue to develop the PQMS to support pharmacy services provided to CCL to improve the quality of patient care and services in line with the objectives of the hospital and the needs of our patients. Manage the PQMS in relation to provision of aseptic and repackaging services to external customers and further develop these services in accordance with the organisational business plans. Responsible for management of Technical / Quality Agreements with third party suppliers and customers. Maintain effective communication between the technical production team and quality control/assurance staff members within the department. Ensure a sufficiently robust capacity plan is in place and implement measures to ensure capacity is not exceeded. Good business acumen to improve business efficiency and compliance. This may include generation of business plans/cases/capital bids. Comment on CCF, CCL, local and regional policies relating to areas of expertise. Ensure that any complaints are investigated promptly with outcomes communicated to stakeholders. To support research and development within the departments and be aware of, adhere to and promote research governance. Training and Staff Development Review and develop competency-based training programmes and validation procedures for staff working within pharmacy production services. Ensure all staff are adequately trained and are competent in the work they perform. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Supervise the validation work of other staff as necessary. Undertake Continuing Professional Development to maintain specialist knowledge in the fields of production services and GMP as well as GCP, GDP. Performance will be formally reviewed, training needs identified and objectives agreed every 12 months as part of the Annual performance review scheme. Complete the aseptic services training and accreditation programme according to the role requirements. Finance and resource management Write specifications for capital equipment and review tenders to ensure that equipment purchase is of the required quality and represents good value for money. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Responsible for approving Service Level Agreements and technical contracts with equipment and facility maintenance companies and ensuring that these are adhered to. Ensure data is managed appropriately within the service. Operational Leadership To manage time effectively when there may be competing demands for attention and to work independently and accurately when under pressure. Manage the quality management system for all aspects of the sterile and non-sterile services. Ensure appropriate documentation and records are maintained and are accessible. Review all procedures and documentation at the required frequency to ensure that they are current, relevant, validated and meet current regulatory requirements. Ensure all staff are kept up to date with procedural changes. Responsible for ensuring all quality assurance tasks necessary for the running of a production unit are carried out and that this work whether performed in-house or by external organisations meets the standards required by the MHRA. Ensure that any deficiencies identified are rectified promptly. Prepare and manage the annual internal audit plan and perform regular internal audits, provide reports and approve CAPAs proposed in response to deficiencies raised. Ensure the site master file is maintained and updated. Responsible for ensuring service contracts for equipment and external services exist and that equipment is maintained properly. Ensure appropriate storage and quality of raw materials and storage of final products. Collate and act upon relevant product information such as stability data and COSHH. As part of the final check/release role ensure environmental monitoring, cleaning and operator validations have been undertaken. Take action to resolve any out of specification results before products are released. Responsible for trend analysis of environmental parameters is undertaken to identify critical control points and implement any actions that may be required. Responsible for appropriate control of cleanroom environments. Responsible for escalation and management of internal and external errors. Audit Conduct internal audits and host audits by external bodies as well as regulators. Excellent interpersonal skills to ensure audit findings are a true representation. Prepare action plans in response to regulatory inspections and external audits. Identify areas for audit and co-ordinate audits to ensure adherence to GMP, GCP, GDP and other regulations, National guidance, best standards to encourage best practice and maximise the efficiency of the department. Critically evaluate the quality systems during internal audit. Participate in and contribute to multi-disciplinary audit. Workforce & People Management Provide direct line management and professional leadership to the Quality assurance team. Champion a high-performing, inclusive culture with a focus on well-being, equity, and continuous development. Lead workforce planning, recruitment, onboarding, and ongoing performance management, ensuring staffing aligns with service needs and strategic growth. Develop team capability through tailored training, mentoring, and succession planning. Line management of the Lead QA technician and other nominated staff with Quality Assurance responsibilities. Undertake one-to-one appraisals, undertake APR, approve overtime and lieu time, manage annual leave, sickness, absence, recruitment and retention, training and initial stages of grievance and disciplinary procedures. Be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post Appropriate support of Pharmacy staff undertaking Quality Assurance roles. Act as a role model for junior Pharmacy staff. To take full management responsibility of the team, providing leadership, recognising and developing the teams, mentoring, coaching and training them to utilise the strengths to enhance the departments performance and build organisational capability. Assessing staff performance against agreed performance standards/objectives and/or competencies at least annually and develop meaningful and achievable personal development plans and objectives. To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post. Strategic Planning & Service Development Contribute to the strategic vision and delivery of Pharmacy Services within Cleveland Clinic London, supporting integration with broader hospital goals. . click apply for full job details
Feb 25, 2026
Full time
Pharmaceutical Quality Assurance Manager The Pharmaceutical Quality Assurance Manager will be responsible for all aspects of Quality Assurance within the Pharmacy Department specifically the unit dose packaging and the aseptic unit. The role includes strategic workforce management, service improvement and budget oversight, working closely with clinical, operational and corporate teams, along with the responsibility for establishing and managing all aspects of the Pharmaceutical Quality Management System (PQMS) in line with GMP requirements. Main duties of the job Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Manage the quality management system for all aspects of the sterile and non-sterile services. Conduct internal audits and host audits by external bodies as well as regulators. About us Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, Caring for life, researching for health, and educating those who serve, assures our unwavering commitment to professional development. Job responsibilities Quality Assurance Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. This service may include the provision of chemotherapy, TPN, CIVAS, and investigational medicinal products as well as repackaging of non-sterile formulations. Interpret and implement National Guidance and regulatory requirements relating to aseptic services, repackaging and Quality Assurance to develop and maintain SOPs and policies for the safe and efficient manufacture of suitable products. Continue to develop the PQMS to support pharmacy services provided to CCL to improve the quality of patient care and services in line with the objectives of the hospital and the needs of our patients. Manage the PQMS in relation to provision of aseptic and repackaging services to external customers and further develop these services in accordance with the organisational business plans. Responsible for management of Technical / Quality Agreements with third party suppliers and customers. Maintain effective communication between the technical production team and quality control/assurance staff members within the department. Ensure a sufficiently robust capacity plan is in place and implement measures to ensure capacity is not exceeded. Good business acumen to improve business efficiency and compliance. This may include generation of business plans/cases/capital bids. Comment on CCF, CCL, local and regional policies relating to areas of expertise. Ensure that any complaints are investigated promptly with outcomes communicated to stakeholders. To support research and development within the departments and be aware of, adhere to and promote research governance. Training and Staff Development Review and develop competency-based training programmes and validation procedures for staff working within pharmacy production services. Ensure all staff are adequately trained and are competent in the work they perform. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Supervise the validation work of other staff as necessary. Undertake Continuing Professional Development to maintain specialist knowledge in the fields of production services and GMP as well as GCP, GDP. Performance will be formally reviewed, training needs identified and objectives agreed every 12 months as part of the Annual performance review scheme. Complete the aseptic services training and accreditation programme according to the role requirements. Finance and resource management Write specifications for capital equipment and review tenders to ensure that equipment purchase is of the required quality and represents good value for money. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Responsible for approving Service Level Agreements and technical contracts with equipment and facility maintenance companies and ensuring that these are adhered to. Ensure data is managed appropriately within the service. Operational Leadership To manage time effectively when there may be competing demands for attention and to work independently and accurately when under pressure. Manage the quality management system for all aspects of the sterile and non-sterile services. Ensure appropriate documentation and records are maintained and are accessible. Review all procedures and documentation at the required frequency to ensure that they are current, relevant, validated and meet current regulatory requirements. Ensure all staff are kept up to date with procedural changes. Responsible for ensuring all quality assurance tasks necessary for the running of a production unit are carried out and that this work whether performed in-house or by external organisations meets the standards required by the MHRA. Ensure that any deficiencies identified are rectified promptly. Prepare and manage the annual internal audit plan and perform regular internal audits, provide reports and approve CAPAs proposed in response to deficiencies raised. Ensure the site master file is maintained and updated. Responsible for ensuring service contracts for equipment and external services exist and that equipment is maintained properly. Ensure appropriate storage and quality of raw materials and storage of final products. Collate and act upon relevant product information such as stability data and COSHH. As part of the final check/release role ensure environmental monitoring, cleaning and operator validations have been undertaken. Take action to resolve any out of specification results before products are released. Responsible for trend analysis of environmental parameters is undertaken to identify critical control points and implement any actions that may be required. Responsible for appropriate control of cleanroom environments. Responsible for escalation and management of internal and external errors. Audit Conduct internal audits and host audits by external bodies as well as regulators. Excellent interpersonal skills to ensure audit findings are a true representation. Prepare action plans in response to regulatory inspections and external audits. Identify areas for audit and co-ordinate audits to ensure adherence to GMP, GCP, GDP and other regulations, National guidance, best standards to encourage best practice and maximise the efficiency of the department. Critically evaluate the quality systems during internal audit. Participate in and contribute to multi-disciplinary audit. Workforce & People Management Provide direct line management and professional leadership to the Quality assurance team. Champion a high-performing, inclusive culture with a focus on well-being, equity, and continuous development. Lead workforce planning, recruitment, onboarding, and ongoing performance management, ensuring staffing aligns with service needs and strategic growth. Develop team capability through tailored training, mentoring, and succession planning. Line management of the Lead QA technician and other nominated staff with Quality Assurance responsibilities. Undertake one-to-one appraisals, undertake APR, approve overtime and lieu time, manage annual leave, sickness, absence, recruitment and retention, training and initial stages of grievance and disciplinary procedures. Be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post Appropriate support of Pharmacy staff undertaking Quality Assurance roles. Act as a role model for junior Pharmacy staff. To take full management responsibility of the team, providing leadership, recognising and developing the teams, mentoring, coaching and training them to utilise the strengths to enhance the departments performance and build organisational capability. Assessing staff performance against agreed performance standards/objectives and/or competencies at least annually and develop meaningful and achievable personal development plans and objectives. To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post. Strategic Planning & Service Development Contribute to the strategic vision and delivery of Pharmacy Services within Cleveland Clinic London, supporting integration with broader hospital goals. . click apply for full job details
